Samsung Refrigerator Reviews

I called Samsung and got the run-around. Then, I contacted Best Buy and they took it back. I purchased a floor model which was better than the refrigerator that was purchased first, so I had to add another $300. I purchased the Samsung RS2556SH and it worked excellent until 2 years later. The same problem: the temperature is higher than my house on a summer day with no AC on. All of my food again spoiled. Since my warranty ran out, and I didn't think that I would have two Samsung refrigerators go bad in 2 years, the first only lasted one day!

I have replaced the freezer motor and the freezer started working. Then it stopped after 2 days. I am hauling the pretty fancy Samsung refrigerator in the trash and I will stick to a trusted name when it comes to refrigerators. I have a friend that has a refrigerator for almost 40 years, since the 70's, and the refrigerator is still working till this day. I called her today to verify and she said that it's still working and she never had any problems. How is it that a GE refrigerator can work for almost 40 years without any problems when I'm on my second Samsung refrigerator in less than 2 years, the first dying in one day?

After not getting the call from Lowe's, I called many times, at least 8, to try to get Eugene back on the phone 3 days later. However, they are not allowed to transfer calls. I asked for a manager and was refused. I asked to have a manager call me and that never happened. After speaking with 8 other reps and not getting anywhere, I called back and Eugene answered on the 9th call. He then told me he did not remember telling me Lowe's would call and my claim was cancelled due to not having the word "unrepairable" on the form from their tech. I then called their tech (The Appliance Doctor) and asked if they could fix the paperwork and send it to Eugene and was told yes.

I called Samsung back several times and once again they could not transfer me and they refused to connect me with a supervisor. I sent Eugene an email to call me and he did later that day. I asked him if he could gather the paperwork and send it to the Appliance Doctor to show them and he found the cover letter which stated "unrepairable" and said he would send them that and they could put that word on the SAW report and get me handled. After he said he would fax the Appliance Doctor those forms to be corrected, I called the Appliance Doctor and was told he did not fax and they called Eugene and was told they need to come back to my house next week to correctly do the paperwork.

After hearing this, I sent Eugene an email asking for a manager to call me back, he sent me an email stating they have to open a new claim as the first was not correctly done and this is how it is. I replied to his email stating he told me over the phone that he was going to fax the paperwork and I did not need to do anything else, and he must have forgotten our conversation. The next day, I received an email from Eugene stating the Appliance Doctor has an appointment at my house for that day, and then The Appliance Doctor called me and was wondering why they had to come back to my house. Either way, after several more calls to Samsung and getting nowhere they showed up. The same tech did the paperwork over again and I was given the information to call Samsung to start the process over again.

This time when I called in, I was told within 48 hours I would get a call from Lowe's if it is approved. On the 3rd day, I called Samsung to let them know I did not get a call from Lowe's and was told I wasn't supposed to as that is not how things work and I was told incorrect information. My new Executive customer service agent was now Alicia and she would handle it from here and we would have to do everything over again as there was a computer glitch after being approved and they were unable to send it to Lowe's by way of fax or email. She then told me she would have to open another ticket for me and begin the process over again. I then asked for a supervisor and was refused; however, she said she would email one and have them call me which did not happen. I was then told 24 to 48 hours and this would be resolved.

I called the next day to check up on everything and was told my claim was cancelled again and not resubmitted. I received a call from Lowe's letting me know they were still waiting for Samsung to send them the info as I went to Lowe's after the 2nd 48-hour attempt, and the very helpful people at Lowe's said they called Samsung and was told Samsung was waiting on paperwork from me. I called Samsung and found out the paperwork I emailed Eugene and faxed Eugene (I did receive a confirmation from Eugene stating he received the fax and email) they did not have and I would have to submit the receipt and new Appliance Doctor SAW report by uploading to their internet site.

After doing that, I sent Eugene an email asking him to take the paperwork he had and give it to the new person handling my claim (Alicia) and he said he would. Alicia stated she would request an expedited rush on my claim and I would be getting a call within 48 hours. After that time had passed, I called back and got Kristen, Agent ** and she was very helpful letting me know Alicia did not process the claim and she would take control of my claim and get it handled hopefully by tomorrow. She stated she did the claim all over again as they had it set up for a $700 refund to be sent to my house instead of a store credit for the original purchase price of $1398. She also stated she had a supervisor working with her and she not only emailed him (would not give a name or contact info) and she also emailed the "exchange dept" to put a rush on my claim and she would call me the next morning by 11 am to let me know if anything has changed.

The next day after not receiving a call, I called Samsung at 2 pm and got Barbara on the phone and she stated Samsung was going to issue me a $200 check to my house for food reimbursement and that would take 14 to 21 days and then after that, they can process my fridge claim as they can only have one claim open for a customer at a time. I told her that was all wrong and I needed to speak with Kristen and she told me they cannot transfer calls and she would now help me. I then asked for a supervisor and was refused again. I asked for any contact information from a supervisor and was refused. She did say she would get with Kristen and have her call me.

I received a call from Kristen stating she received an email from the exchange dept letting her know they are working on my claim and should have an answer by the next day. The next day came and went and I called to find out from yet another rep that all we can do is wait now. I asked for a supervisor and was refused again. Out of the 16 calls and 3 weeks of working on this, I have asked for a supervisor over 6 times and was refused. I have also made more calls. However, after 9 to 20 mins of working with a new agent, the call was disconnected from their end and I never received a call back over 6 times.

I would make the calls back to Samsung and would have to go over the process again as I could never get the same person on the phone due to the fact they cannot transfer calls. To sum it up, my claims have been cancelled 3 times in error, or due to their errors, I have been approved twice, but something on their side failed or was not done properly and then the claims were cancelled. I have been promised 5 times on a resolution in 48 hours and that did not happen. I have been promised a call back 3 times and that never happened. I have 5 transaction numbers now. I am still waiting for a call from a manager of which my first request was over 14 days ago.

Three weeks later, the service returned and installed the new defroster element and fan blower. Unfortunately, the service person did not stick around to determine if the fridge was working properly and left. After a phone call, the advice was that the fridge should thaw overnight and be restarted in the morning when the fridge should come back on. Exactly why this wasn't the protocol before the unit was serviced is beyond me. Following several days of attempting to re-engage the unit, it became evident that the Samsung was not going to cool down and work properly as the error code 88 kept appearing. So, another week passed before someone from service named here returned to inspect the Samsung and order yet another part.

This Samsung stacks up poorly to an Amana side-by-side that I purchased over 15 years ago and now resides in the basement as a back-up (thank goodness). The Amana has never had issues with properly working. It amazes me that the modern appliances from Samsung have such a poor record of performance considering that basic refrigeration hasn't really evolved much in over 70 years. I would stay away from this brand as quality is substandard.

The refrigerator worked well until May 4, 2009, when again, water was all over the kitchen floor coming from the fridge. The freezer side had failed (warm air coming out of fan vents) from a compressor breakdown. At this point I had to make a decision on whether to pump more money into very costly repairs (more than the Samsung was probably worth) and I decided to replace it with a new conventional Frigidaire top-freezer model. I have written repeated letters (no answer), and made phone calls to Samsung (got the runaround). Beware before purchasing from Samsung.

Why then is it not being recalled? I would appreciate a lawyer contacting me, for I am sickened by the fact that I just paid the Samsung off 4 months ago, only to have to purchase a new refrigerator after only 2 and a half years of owning this piece of garbage. Consumers, please beware of this product. Yes, it is pretty. Yes, it has whistles and bells. But at what cost? Food spoilage loss was approximately $400. Cost of Samsung refrigerator was $1099.99 plus tax. Cost of service - thank God the tech gave me a break and only charged me $70.00. Thank you! Cost of new refrigerator - unknown.

In June 2009, the refrigerator side failed. Ice formed on the back side, which caused a vegetable bin to protrude. Consequently, I was unable to close the door. I had to remove the bin in order to get the door to close. Next, I noticed that the door was staying closed. It would close and then open slightly, causing more ice to form. Again, it wasn't cooling and most of my food spoiled. Again, I called Samsung customer service, service order #**. A serviceman came out and quoted me a price of over $400.00 to repair my refrigerator. He had to defrost the refrigerator. He removed a large block of ice, which was blocking the air vents. He ordered new parts, which was the fan cover, sensor and thermal fuse. Two service calls were necessary to complete the service. A very expensive ordeal, with parts, labor and loss of food.

I am fearful of what will happen next! I paid over a thousand dollars for this refrigerator and cannot afford to replace it. After reading numerous other similar complaints about Samsung refrigerators, I believe this company should issue refunds to those who have had to endure high repair costs. One consumer stated that he thought there should be a class action lawsuit. I am for that idea! I have issued a phone complaint with Samsung, but have not heard back. Also, my email sent online failed to get a response.

He said we needed a new unit. First American wanted a second opinion. They sent Sears out on 7/3. Sears said Samsung wires their units completely different than all other brands: they run the power for the boards via the ice machine! Well, home warranty does not cover ice machines, so they denied the claim. We are now a month without a fridge. I called Samsung today and they said we would have to pay to have someone come out to look at and fix it. I said forget it. I will just return to Costco and Costco can send it back to Samsung and get the money back. What a piece of junk and such a lousy design. All other units run power direct to the main boards, etc. I would never buy a Samsung again. We have a Sears fridge we bought new in ‘84 that still works great 25 years later. Even the new GE and Matgag both failed within a year. We have these in the garage and the tech said the compressors and the units are not designed like the older units and the compressors fail in the heat. Only our Sears units are holding strong.

The defrosting heating element is inside of the cooling tube. That's how it is designed. Therefore, if the heating element is broken, you have to replace the entire evaporator. You just cannot replace the heating element only like most other refrigerators. I believe the design is very creative, but such a large number of failures of the defrosting heating element warrants recall of the unit. Unless they change the design, there is no confidence that the replaced evaporator will do any better.

We have a son with food allergies and has special food we keep on hand for him that is costly and needs to be refrigerated. We purchased it from Costco wholesaler and paid $1200. We have not yet attempted to contact them, but we'll see if we'll receive a call within the stated time period. After reviewing all other comments posted here, we will not hold our breath.

The five-year sealed refrigeration warranty expired five months ago, and now my fridge is dead. Had I known this Samsung was only going to last five and a half years, I would have purchased another brand. I am very, disappointed. Several hundred dollars of foodstuffs were wasted and there was a very large puddle from the entire freezer thaw that may or may not have damaged the flooring. I also have to make the financial sacrifice to replace it with a brand-new like unit for around $2k as all of my Internet research has shown that spending additional money to repair this unit will only result in further heartache and financial loss.

As my refrigerator is out-of the warranty, the inspection, repair and parts fee will cost a lot. Normally, the refrigerator would be working without trouble for at least 10 years. If so, many people complain the same problem, it is certainly that on Samsung refrigerators there exists design or manufacture problems. For a good business future for Samsung, I ask that all of these refrigerators are in immediate need of recall and full or partial refund.

Knowing I cannot live out of a cooler, I relented and bought a mini fridge (I guess we can use it for beer once this is behind us). 4 weeks went by and I decided to just check and see if the part was on its way. The appliance repair then decided to tell me I might want to call Lowe's because they cannot get the part. You couldn't tell me this a few weeks ago, thanks! Note, it is Now June 20th! Two months with no working fridge. Before I can even call Lowe's, I got a call from them letting me know that my fridge is unrepairable at this time (what?), but since I had been through so much and had been so patient, they authorized me to get my money back. They will be mailing me a Lowe's gift card for the amount of the purchase price for me to use to replace the fridge. I definitely won't be using it to buy another Samsung!

I'm glad they did the right thing for me. So if you are currently dealing with problems with this fridge or any other Samsung fridge and happen to be working with Lowe's through an extended service plan, just ask for your money back and let them know that you are well aware that these fridges are junk. Hopefully, they can do for you what they did for me. I hope that Lowe's will discontinue the sales of this brand of refrigerators and that Samsung will be held responsible for these faulty fridges. Why should Lowe's be the ones to lose money refunding people when it's not their fault that these fridges are obviously in need of recall?

They lied to me so many times that the parts are on the way. My freezer was working, not the refrigerator side and the ** repairman ordered the motor for the freezer, not the refrigerator. I had a hard time getting them to the house. One day, I had my yearly service done on my washer and dryer. I told the guy what was going on with my refrigerator and it not working for 2 weeks. Just before he had gotten to the house, the repairman had replaced the freezer motor. Now my freezer and my refrigerator are not working. I had kept the old motor from the freezer. He put the old motor back and the freezer started working again. Because of my service contract, the lemon law was applied to me and it was true Sears.

My first refrigerator cost $1,600.00, I got free. Replacing the 2nd one with the lemon law, I got a $2,400.00 refrigerator for free. I got another Samsung because I like them. ** maybe. Lemon law repair service, everybody needs it.

I think a refrigerator should not have this kind of problems in a year’s time. Samsung should be standing behind their products. I found out I'm not alone with this problem. I agree with lots of others - this needs to go to a class action. Don’t buy Samsung refrigerators.

The service tech told us we need to replace the fan again. I went back to Samsung customer service and was told to email the original receipt and get partial refund. I emailed everything on 4/21/09 and got no response. I called again on 5/7/09 and was told in process for refund. The rep told me they would call me back, but never happened. I called again. I was told repeatedly that they would call me back. I called again on 5/22/09. Finally, I was told refund was denied. I requested for an explanation. The ECR dept rep told me that's it. No refund, no service and transaction number closed. I'm never going to buy anything from Samsung. Bad quality, worst service and no support at all. I spent all the money and time, but got no result. Terrible company to deal with.

I called Samsung to complain since the tech had no idea what to do. They stated that the part he replaced was not authorized by them. They gave me a new name of another service company. The new tech came out a week later and ran some diagnostics. He could not find anything wrong and said he would get back to us after contacting Samsung. Meanwhile, we have small children and are living out of an ice chest. Two weeks went by and nothing heard from the tech. I got on an appliance forum and found that there are numerous complaints on the Samsung line of refrigerators. Someone suggested that the motherboard was the problem since it controlled the defrost cycles.

I called the tech and asked him to order the motherboard. He at first didn't want to, but I eventually convinced him that I would pay for the board and needed to resolve this issue with the $1,600 piece of junk sitting in my kitchen. Two weeks later, he showed up with the board and installed it. The fridge works fine again until 10 months later and the same thing starts all over again. He won't come out anymore since Samsung gives him no support. I found the motherboard on the internet and replaced it myself. Works again for 10 months and now I am ordering another one.

Looks like I will be doing this until I get too old to crawl behind the fridge to replace the board or run out of money for replacement motherboards. For those of you that are reading this list and are wondering if you will get lucky and get a good Samsung unit, be smart and heed all the complaints. If you buy this imported junk, you will get no support when it fails. There are two types of Samsungs - those that have failed and those that will fail in the future!

Memphis Service Center came back out and replaced the water valve on 4/24/09. I got up Sunday morning for church and everything in my freezer had melted, along with a bag of ice I had in the freezer that messed up my floor. To make things worse, the refrigerator side did not work either. I called Samsung on Monday morning and they gave me another ticket. Memphis Service Center said they could not come out until Wednesday (4/29/09) and that would be to pick up the unit (without a replacement). I called Samsung back to see if there was someone else who could come out because there are 3 critically ill people in this household, and medicine has to be refrigerated.

I now have a repair set up with All Appliances, who came out today (4/27/09) and told me that the last repairman put too much freon in the compressor and that is why the fridge does not cool. Now it will take about 7 days to get a compressor. I did contact the dealer and he had agreed to bring a loaner refrigerator until we get this matter straighten because my family has medication that needs to be refrigerated.

April of 2009 I noticed the fridge wasn't as cold as it should be. I checked it with a thermometer and it read 55 F. I removed the inside cover on the fridge side to find the coils completely covered in ice, top to bottom. I let the ice melt and only then did I notice a burnt spot on one of the coil tubes and melted insulation around it. It looked like a fire waiting to happen. After reading numerous complaints online about the same problems, I will absolutely not even try to fix it as it looks to be a design flaw and not a part problem. I will invest money in a new fridge of a different brand rather than waste time and money on trying fix a piece of junk. I moved all food from Samsung fridge to the garage where I keep my 17 years old Kenmore, which still works like new! Lesson learned!

Today, 2 weeks later, I had to call for more service. It has cost me $200.00 so far and after reading all the posts on this site, I believe it has more to do with the heating blanket/device which keeps the coils from icing up. This ice buildup prevents proper air flow through the coils and therefore cooling, and has been stated by at least 3 other complainants. I will mention it to the repairman when he comes. Being from Canada, I don't know if I can participate in a USA class action suit, but I sure as hell would love to. A USA Sony class action suit for optical block replacement on their SXRD TVs was honored here in Canada. It saved me $1,500 for the part and replacement labor. A bunch of your complaint stories are absolutely horrendous. I'm truly sorry to hear them.

It has been one inconvenience after another, waiting for the repairman, waiting for parts, being without an appliance while waiting for the repair to be made, etc. I am done with Samsung and the junk that they sell! We paid more for this junk than some of the other leading brands. We were told it was one of the best on the market, which has proved to be a lie! I will never, ever buy cheap foreign made junk again. I learned my lesson too late. When our microwave was in need of repair, we were without a microwave for about a month while we waited on parts. And the water/ice on our fridge has never worked properly.

Now the freezer side is also out so both sides are not working. From traffic on the net, this is a common problem with this product. Samsung should be held accountable for selling these high priced products that do not work. We have had the product only two years and have not moved it from the original place Lowe's first installed it. If this is not fixed we will be out over $1,800 for this new appliance.

The repairman uses a hair dryer type device to melt the ice from the coils then he replaced the heater element. The refrigerator has worked great since that time. However, even though the refrigerator temp reads +38 degrees we are now getting frozen bottled water and sometimes frozen eggs. I have yet to report this problem because the refrigerator is at least still working but not entirely correct. This freezing of water was the initial symptom that something was going wrong in the first episode. So, I can likely expect to be loading up the groceries from the refrigerator and hauling them next door again. I then call Samsung to rush out another repairman (we have a multi-year repair contract, I think 5 years).

I wish that all of these many, many complaints about these Samsung Refrigerators were available at this site when we were looking at refrigerators back in February of 2008. After seeing the current list of so many complaints about these solid state computer controlled refrigerators, it is a wonder that Samsung has not issued a recall yet. Like I said before, I will never again purchase any appliance that has computerized controls. Our last refrigerator, which had zero solid state/computerized control devices, lasted over 20 years and it was still running when we replaced it. Big mistake! I did keep the old refrigerator for a while after we bought this new monstrosity just in case the new one broke down (I have zero confidence in foreign made electronic products, especially the dangerous ones made in China, which lately appears to be literally everything. Now, it's drywall).

3. The same with the shelves on the fridge door.

Fortunately, my controls haven't failed. I use the fast cool/freeze buttons frequently with no problems but like a lot of you, I opted not to take extended warranty from Best Buy. This doesn't happen when it's made in America. If you have the extended warranty, Best Buy is supposed to replace it after 3 calls and they cannot fix your problem. But ask for a supervisor to come out if they don't fix it to your satisfaction.

On the third service call in less than a month, the parts were installed. A couple of days later, the noise returned. I went to Best Buy to try to return it and they pretty laughed in my face saying I should have bought the extended warranty. I called Samsung again. On the fourth service call, the tech said Samsung has a fan four times bigger than most refrigerators and that is the reason for the noise. He called Samsung from my home and their response now is to carpet the wall around my refrigerator to muffle the noise. I found this absurd not to mention a fire hazard. I told Samsung I needed a replacement and they said this is now normal noise for this refrigerator. I am now very frustrated and irritated!

I made multiple calls to Samsung along with multiple e-mails even one to Mr. Kim, the president of Samsung. The only response I ever got from the e-mail is that I needed to call the Samsung service which I had been dealing with all along to no avail. I finally took my brand new freezer apart and cut the insulation away from the fan blade. I was real proud for a few days and then the noise started once again. Now, if I bother to call Samsung, they will tell me my warranty is void since I tampered with the insulation! I would never again buy another Samsung product no matter how good or how cheap and would never recommend anyone to buy their products. Beware. Once you buy their product, it is your problem, not theirs.

After reading all these complaints before mine, I am sure that there is definitely something wrong with these products! There should be a recall for these refrigerators. We paid over $1,700 for the fridge and all our food was spoiled besides that. What a piece of junk! I recommend that everyone stay away from Samsung products! I will never purchase this brand again! There are tons of consumers just out of hard-earned money and no one will take the responsibility to fix the problem! Where is justice?

There seems to be a serious lack of communication between Fry's and Samsung, Samsung claims to have sent the approval several times to Fry's, who claims they have not received anything at all concerning this situation. Clearly someone is telling a lie. I have made phone calls every day to Samsung and Fry's only to be told the next step is up to the other party. I have offered to receive the fax myself and hand deliver the necessary forms myself. This is apparently not an option, according to Samsung. Fry's has informed me that when they finally do receive the fax from Samsung, the formal exchange will then need to be forwarded to Fry's Corp office.

The folks at Samsung say they do exchanges like this all the time and cannot understand the hang up. Fry's just simply says, "No, we have not received a fax", and cannot seem to move on past this point. In the meantime, I have been out of a fridge for over 4 weeks. After the last service call, the fridge and freezer both went out. Yikes, I need some help and I don't know what else to do.

Here is the clincher! Fisher and Paykel agree that 3 years is too early for this type of wearing down on their product and pay for parts and labor-even though the warranty was up one year ago. Dish Network goes through all the steps with me to fix the receiver and comes to the conclusion that the receiver needs to be replaced and are sending me a new one- no charge. Samsung refused to take any blame in design flaw and because the unit is 2 years past warranty on accessories won't pay for any part of the parts and labor. They told me to buy a new refrigerator.

Every appliance company in the Los Angeles county area (but one) told me they won't work on Samsung appliances. They get no support from Samsung, they fix the same problems over and over again, they get stuck with unhappy customers which is bad for their business, and they won't do warranty work because they know the product is going to break again anyway.

I don't understand why they refuse to help their customers. If you want people to be loyal then you take care of them. My refrigerator has the same problems as all the ones listed before me. The little one inch by inch square hole doesn't provide enough space for the forced cool air to flow through. The coils freeze up and the computer board can't adequately read the temperature. I too, had my coils thawed, the fan checked, the sensors tested. The computer board is the recommended piece to replace at $450. That is half the cost of the refrigerator. The appliance repairman said it will work for now but it could be 3 weeks, 3 months, or 3 years before the same problem occurs. So I could spend $450 every time this happens-not to mention the loss of food.

I am amazed that this has been happening for so long and not one Lawyer has taken on such a corrupt company. They know there is a design flaw but refuse to take care of their customers. Just replace the unit with a model that is not loaded with computer software- how simple is that! I have owned 3 different refrigerators in the last 15 years and have never had to call a repairman. This time I am calling an attorney....bring it on Samsung!

I called the Samsung support hotline again and they set up another service ticket with a company closer to OKC. OK. The service Samsung has provided me with has been to my home twice and can not diagnose the problem. The appliance repairmen have requested that I take off from work again today to be there to let them look at the unit again.I have since called Samsung back to voice my dissatisfaction with the product and support. I told them that regardless of the unit being out of it's 1 yr warranty, they should now be responsible and either replace or repair the unit free of charge. They informed me that if the current company could not determine the cause of the defect that Samsung would have to send yet another team out to examine the unit. I say this is most unreasonable for the consumer.

The consensus among the two repair shops that I have directly been involved with this unit is that tthey have a very low opinion of Samsung. one of the two has already dropped Samsung refusing to repair Samsung units and the other is considering the same. I have talked to other appliance repair shops and their opinions give Samsung a bad rating. I have requested Samsung to refund me my money and remove the unit from my home they have refused to do so at this time. Any suggestions?

I have lost two days work over this situation. In fact lost an account worth approx. $800.00 alone. I predict that this situation will not be resolved again today causing future loss of wages.

No warranty, of course, for this mid-range (about $800) machine. None of the repair companies I called in the Tacoma area would even attempt to repair this machine. One frankly advised me to junk it and buy a different brand. After reading the experiences of so many others on this site, that's exactly what I'm going to do.

When it occurred the first time I searched and read about people with similar problems. I thought I would give it a try. I took all the food and drawers out, took off the interior back panel and what do you think I found? YEP, the evaporator coils were covered in a block of ice, which has now obstructed the airflow or something. I defrosted the block of ice on the coils with a space heater, cleaned out the fridge and plugged it back in. The temperature began to lower and stopped on 34 degrees and requested. That worked for 6 days.

Now I have the same problem. ICE covering the coils in the fridge side behind the interior back panel. Since I did not buy the extended warranty from Best Buy they said, good luck with Samsung. I called Samsung and got the run around. They said I was outside the 1-year warranty but would send out a service guy to take a look but I would be responsible for any charges or parts. I advised him that I was not the only customer that was having problems with Samsung refrigerators. I said I was not going to accept his answers and I wanted to speak with someone from corporate or the executive office. He said I would get a call from someone in 3-5 days.

Still waiting 5 days later. Anyway, it looks as if I am going to be forced to purchase another fridge, NOT SAMSUNG, and see what happens when they finally call. I would be very happy putting up some money for someone who would be willing to gather the persons affected with the Samsung fridge problems. I am hoping that maybe a class action lawsuit against Samsung is in order.

I have lost over 250.00 dollars in food that had spolied in the fridge.

It is now 9/01/08 and my refrigerator has completly stopped working. I would not recommend anyone buying a Samsung Refrigerator in fact I will never buy any other Samsung product and tell everyone that I know the same thing.

I now have not got a refrigerator at all and have to try to find parts, after reading all these complaints I'm not sure if it is even worth trying to get this repaired.

I've called customer service department, been given two different requision or transation numbers and to this day have NOT had my unit repaired. After attempting to have 2 different repair companies come inspect, and never show, they finally gave me a 3rd company. after waiting over a week for him to show (and if Samsung hadn't called him when they did - with me holding on the other line) he would have been a no show as well. He comes, and tells someone at Samsung just what I tell him, removes back panel...has no clue...and orders a new control panel and ice maker. this was over 3 weeks ago.

last week I found out thru Samsung that he owes them money so they won't ship him the parts to repair MY FRIDGE! I cannot believe we live in a world where this happens! And today, I'm told, after waiting since June. I have to wait another week and a half before they can put in the request for replacement. REPLACEMENT? I don't ever want to own another Samsung in my lifetime! I may be speaking too soon, the week and a half hasn't happened yet! I've been thru about 5 different departments, and this should, per Samsung, should have been a 5 day max repair!

Then the problem shows up again. I called the executive customer support department and asked for a free replacement of the part Assy Cover Evap Ref. I wanted to get one for free for several reasons. 1) This part is faulty by design. Samsung modified the part as Jan 2007. They did not send out a recall because it's costly and it's not a life and death issue such as tires, or computer batteries that may cause fire. However I saw so many consumers on the Internet complaining about the same issue and nobody seemed to get help from Samsung.

Secondly, I spent hours and hours researching the problem. Reno is a non-covered area and the closest technician comes from over a hundred miles away. I would have to pay the person $350 just to take a look without any guarantee the the problem will be fixed. I know pretty much what the problem now because I spent a lot of time researching the issue. I just need the replacement part. I believe Samsung owe me a free part for the time I spent and the spoiled food. However I was told by the customer service people that Samsung has no such a policy and I have to buy the part from a supplier. Or I can write to the top brass of Samsung and appeal to them. So I decide to write to them and I encourage all of you who got a crappy Samsung fridge to do the same.

Spoiled food, many hours in wasted time trying to get the bottom of the issue.

It bothers me that Samsung designed these refrigerators that is so expensive and not reliable, yet consumers are left to suffer the loss when the Manufacturer is not held liable, and accountable for their faulty products, especially when it's a lot. Thank You

I purchased a side by side Samsung #RS2630WW in September 2006 from Best Buy. Against our usual behavior, we did purchase the extended warranty. Thank God! Over the past 6 months, the repairman has been out four times. Once for the ice maker and twice for the refrigerator. That doesn't really sound like a lot, but come on, should you even have to have a repairman out for a fridge that's less than two years old? This last time the issue was that the fridge temperature was spiking up to 53 degrees at times. The repairman ordered two parts -- a cold control and a damper assembly. After waiting for the parts for three weeks, he returned only to find that one of the new parts was broken within the box.

Since the repairman first came out for the improper cooling issue, the fridge has now begun making a combination of "tweetering" and "squealing" noises! I know it's only a matter of time till it shuts down all together. After reading the information left by others on this website, I'll not waste my time trying to contact Samsung. I've already wasted enough of my time waiting for Best Buy repairmen as well as being on "hold" when contacting Best Buy with my complaints.

I'll also not through anymore of our hard-earned money into any Samsung products. The fact that a business of their magnitude can get away with ignoring and failing to satisfy its customers, is one I'll not deal with ever again. Cost of refrigerator - 9/06 $800 on sale. Cost of extended warranty - $200 Cost of spoiled groceries - $200+ Cost of my time on the phone & with repairs - PRICELESS!

Next in year 2, the bottom door hinge is broken. The door nearly falls off the refrigerator when you open it. I call, of course no warranty. They offer to send somebody out but just for somebody to come out is $150, not including parts and labor. I say nevermind. Get me to parts and I will do it myself. They transfer me to their part company J & J International. I order the door parts and figure I will get the inside door assembly while I am at it because it is broken in several places. 3 weeks later, I get the parts. The new inside door assembly is broken. I call parts and they say they will ship another one. Great! 3 weeks later a new door assembly shows up, broken again. Neither of the times it was shipped was there any damage to the box. It was wrapped in bubble wrap before shipment.

I call them up and they tell me it is too bad for me. I will have to file a claim with UPS. UPS says there is no evidence of shipping damage on their part and it was shipped broken. Samsung says I need to deal with the parts company. So, here I sit, 3 years later, inside door assembly still broken and 2 door assemblies sitting in the garage. Now in year 3 the ice maker quits again. I call Samsung. Out of warranty of course so I get to pay this out of pocket. They come out, I pay $150 service call and they say they will order anther icemaker. 4 weeks later, no ice maker. I go on vacation for a week and come back and they say they called me and when I did not call back, they voided the ticket and returned the ice maker.

They create a new ticket, reorder the ice maker and 5 weeks later they come out to install it. They charge another service call plus parts and labor for a total of $450 on top of the $150 I paid. I have to go through the repair cust serice to get a refund of the second service call charge. Now in year 5, the ice maker will radomly pour water all over the ice inside the tray, freezing it altogether. Parts of the ice maker limiting switch break and fall of in the ice.

Finally, it stops turning the tray to dump the ice. I begin to contemplate whether it is worth pouring another $450 into this piece of garbage money pit. 2 weeks later, I get my answer. It stops cooling altogether. I no longer have the 5 year sealed refrigeration warranty. I can not see putting any more money into this piece of scrap metal. So I need to replace a 5 year old $1500 refrigerator. This eperience has caused me to swear never to buy another Samsung product of any sort again. I bought 2 new HD TV's. I spent more money and bought a Sony and LG, just to avoid Samsung.

I don't kow if there is a way that Lowe's could do something about this. After all they are selling a product with very low standards. When Samsung sent someone to fix my door, I said I needed them to extend my warranty to more than a year, because it may happen again since it happened after only 6 months, but they said they could only extend it 3 more months. Of course those are over too. As for the water filters, I cannot find them anymore and they were very expensive in the first place. They also were set to say that they needed to be replaced every six months, even if they were clean. We have a bigger and better filtration system set up in the line before it gets to the refrigerator line, therefore it could not be dirty after 6 months.

We have spent all this money ($1800.00) on this refrigerator and of course it is not going to last. I'm sure that by next year we will have to buy another one because the shelves will not be able to hold up anymore. Not to mention that they could fall on someone when the refrigerator is opened. We also had to buy 2 filters at $50.00 each, which I'm sure were still clean.

Less than one month later. The loud noise began again. He retured and did the same thing except this time he stated I needed a motor. This was another $70.(the first call was $50. to run hot water.) July 4th 2008 it happened again. Since I watched the service twice I removed the rear panel myself and sure enough ice had built up around the fan area.

Not only are the water filters are no longer available from Loews,It seems that Samsung knew they designed a crappy refridgerator. Customer service is a joke. I only hope this frige isn't a fire hazzard or can cause electrocution. I replaced a 25yr old working refridgator for this that looks good on the outside. As I mentioned Loews no longer sells this model or freakin' water filters. (filters avail at BestBuy),

We contacted Lowes and they sent out a technician that came in and said he did not hear the freezer fan and it required a new freezer fan, then he left. The company wanted to charge me $95 for labor and the part if they were to come back out and replace the freezer fan [Ridiculous). Lowes informed us that they would not be able to acquire the part, since the machine was made overseas. It sound to me that Lowes knows of the persistent issues with these products. They were willing to give up money too easily. Customer service sent us out a Lowes gift card for $800 plus tax. We had spent well over $1400 for the refrigerator only 1.5 years pervious.

I sent Samsung an email stating the issues we experienced with the refrigerator and it took them over two weeks to get back with me. We lost over $200 worth of food. I received an email from them on 7/14/08. I contacted the number they left me on 7/15 and informed Wesley of the situation. He said that I would receive a call from the scheduling department to have a technician come out to fix the refrigerator. But since reading all the complaints on consumer affairs, I have determined that I will never purchase another Samsung refrigerator product.
We will have to add several hundred dollars to the monies Lowes gave us and purchase another product.

Todd sent me to Jason 5/19, Jason is supposedly higher on the food chain)guaranteed service person would call right away. No call. Called back on 5/20 talked to Todd, sent me to EXECUTIVE SERVICE, they went beyond there responsibilities and said "there is nothing I can do but send you back to the no coverage team. This is the same group that has yet to even find anyone in 5 days(great help).will call me within 24hrs. 5/23 day 8 no call so far stared calling Todd, left message for him to call and to my surprise he did. They found a service person in Long View (50 mi away) and he actually gave me there number in the event they did not call(wow, now were making progress).

5/24 day 9 No call so I called them, was informed that they do not service this area and informed Samsung yesterday. The lady at Allbright appliance then explained that this is an on going problem with Samsung. They have been informed of this on numerous occasions but continue to send the service requests anyway. called Todd says this is [lies], sends me to EXECUTIVE SERVICE! again with instructions to demand a replacement because of length of time and denied service. Talked to John was told I must wait at least 7 working days before anything will be done. John then advised me that if a repair person can not be found by the following Wed they will not replace it but pro-rate its value.

So I researched the net and found this happening to numerous others, Samsung values a less then 2yr old fridge at 400.00 (original cost 1650.00. He brought it to my attention the fridge was no longer under warranty, when I reminded him that was not true if the problem was in the sealed cooling system. His response to this was " but how do I know what's wrong with it if no one looks at it "(You see where this is going). At this time I finally got really ****** off and asked why I would be penalized for there failings. So I decided to go a different route and call Lowe's(that is where I bought it), Before you know it I had been transferred 3 times and found someone that did not think this was amusing. Barbra took all my info and basically told me she has had many of these horror stories about Samsung many sounding like mine. she called back an hour later and informed me they found someone to fix my fridge.

5/27 day 12 without fridge, repairman shows up finds the sealed system is bad (warranty fix) but will not be back for at least 1 week. In the mean time Barbra has been following progress religiously ( I think if not for her call to Samsung I wound not have got this far)with phone calls. I talked to her on 5/27 and told her he had not arrived yet but is coming. 5/28 called to see how all went. I explained the findings and when I said it would be another week see immediately told me she would try to get me a loner from my local store, and that she was going on vacation and would call back on 6/9 to check on repair (1st strike Lowe's, no phone call back about loaner) Repair made on 6/3 repairman says will call back in one week to check on fridge.

Barb calls on the 9th like clock work and will call back in a couple weeks. he calls back on 6/12 and fridge is find. Oops! start cooking dinner that night and does not feel very cold( Temp says 38) place a digital thermo in and lo and behold 55 degrees. I call serviceman 6/13 to tell him the good news. He will come down on 6/24. Barb calls back(sorry forgot to write down the date)and I tell her the fridge is **** up again. It is at this time she tells me that this is not acceptable and she is going to get me a new fridge. Great!

I can expect a call very soon with instructions. Call never came (strike two on Lowe's) 7/1 Second repair complete Samsung has no idea what's wrong just replacing part and restart(from what I've read on the net they tend to run for several weeks after being reset then crap out- the reason for the phone call from service guy after nearly 2 weeks maybe? 7/2 after 2 hrs on the phone with Curtis from Lowe's, finally got hold of Barb, she apologized and said" what, no one called you back" I will make a call and call you right back. Well 20 min later she called back and Derrick my local store manager would be calling shortly( my idea of shortly and hers must be different. It has been a day and a half and still no call( strike 3 Lowe's your out)

It has become quite apparent to me that neater Lowe's or Samsung give a [care] about there product or customers. Today is 7/3/2008 I was without a fridge for 38 out of the last 50 days. From what the web says the odds of the fridge being repaired for good are slim and none. This weekend my wife and myself are going to go to Costco and buy a new fridge but not before I dump this piece in the Lacey Lowe's Parking lot. Sorry for being so long winded but do not want anyone else to go thru this!

I have contacted samsung customer service eight time in may and june of 2008 and still have not had the problem resolved. in may of 2008 i had to have mr. applience come out to my house and have them fix a leak that was leaking onto my hardwood floors. i had to pay out 217.80 out of my own pocket and the problem is still not fixed. I have filled a complaint with the new jersey BBB and they have told me that samsung will not respond to their complaint.

i have had to take several days off to have mr. applience come to my house to take a look at or fix some part in the fridge. i have also had to pay out 217.80 out of my own pocket. My hardwood floors are starting to bubble and the cost to fix the floor would be about 5,000 dollars.

Last night (06/29/08) I noticed that the refrigerator temperature indicator was flashing at 38 degrees. I unplugged it for 9 minutes as is recommended. The temperature was at 68 degrees on the fridge side and 12 on the freezer side at bedtime. This morning, they are at 38 and -6 degrees respectively. I hope that our problem is solved and that we are not destined to become a disgruntled oonsumer. I have noticed that Samsung refrigerator water filters are not in supply at Lowes or other stores and that internet orders are in backlog due to shortages.

I have had numerous phone calls with Samsung and the repair company they sent to me. It has been almost 2 months and I still have a broken fridge. Doesn't cool, doesn't freeze. Samsung employees have been very polite and well-meaning, but nothing gets done. I am still waiting for a sealed system part to be sent to accomplish the repair. There is no authorized service person within about 80 miles, and no one at all in Seattle. I have a spare fridge outside my kitchen sitting in the dirt. Two months to get a refrigerator fixed is absurd.

I took an afternoon off to wait for repairs and the repair person did not show up. I have no refrigerator since they instructed me not to trash it until they finish processing my claim. In the meantime I have no food at home for my mother or myself. Also all the food in the refrigerator went bad.

Now the continuation. It was Monday afternoon, May 19, 2008, and still no call from the second repair place. It had been over three days. So I tried calling Samsung. I was getting very frustrated and somewhat irritated. Finally a man answered and I explained to him what had happened and that no one has called me yet from any repair facility. I did get rather "huffy" with him and he actually promptly hung up on me. I would have probably done the same. I guess he thought he was the customer.

So, I immediately called back. This time I held my temper and I got a much nicer lady who did help me a lot more after I mentioned that this frig looks to be a lemon, etc., etc. She immediately checked the history and found that a FAX had been sent to the repair facility. So, she put me on hold and contacted them. They told her that they had not received any such FAX. So, she re-FAXed them and placed an emergency status on the order. So, maybe that day or the next the repair place did call me and they set up an appointment for May 21, 2008.

The second repairman did arrive on Wednesday, May 21, 2008. I explained to him what the problem was. He pushed a couple of the control buttons and the frig ran a self diagnosis. He looked at his sheet of diagnostic codes and then he immediately took everything out of the frig, removed all of the shelves and tore into the inside back panel of the frig. (Removed the screws and gently lifted out the cover panel.)

With this panel removed the cooling coils were exposed. The coils were completely covered with a solid sheet of ice. This was preventing the coils from cooling the air inside the frig. No air could pass through this area to get cooled.

He next disconnected some connectors and connected a meter to the several connectors. He was checking a device inside of this cover. He then told me that the heating element was bad and had to be replaced. This element keeps the ice from forming on the coils. Without it the coils freeze up and no cooling can occur. This took only a couple of days to order and receive. Very prompt and efficient service. This guy seemed to know exactly what he was doing. But, so did the first guy.

The following Saturday (May 24, 2008) he returned and installed the new heating element. He was in and out in less than an hour. I asked him what made this go out so soon on a two month old refrigerator. He said, "They just go out." The frig has been working for two days now without a failure. So, thus far, since we purchased the Samsung frig from Frys on Feb. 25, 2008 we have had two service calls for exactly the same problem; "frig stops cooling". But, the repair was different in each episode. The first repair man replaced the main computer board and this did not fix the problem. The second repair man replaced the heating element that surrounds the refrigerator cooling coils.

We are now in the test cycle of the second repair on a now three month old $1800 dollar (total cost) refrigerator. Nothing more yet other than the original cost of the refrigerator and the 5-year warranty. Near $1800. To be continued:

The unit worked well until a month ago,(4/20/08), when the freezer stopped working. I contacted Samsung. They sent Global appliances.(5/2/08). They diagnosed it as a faulty compressor. Samsung would cover it, as it is under a 5 year warranty for sealed components. A day later, I get a call from Global stating they couldn't do the work, so Samsung would contact another company and call me.

Two days later I had to call them back, because i had not heard of them. They stated that AG appliance would send someone on 5/16/08. The tech from AG stated that it was not the compressor but the evaporator, also a covered component, and that Samsung would cover it. Well, I was pretty mad at that point and contacted Samsung's Executive Customer Relations group. I spoke to a Jose Z,ID # 19. I explained to him the situation. He stated that Samsung would SEND ME A CHECK for the amount of the fridge. They instructed me to FAX them a copy of the purchase receipt as well as a copy of AG's diagnosis of a faulty evaporator. I did so that very day, 5/16/08. I did not hear from Jose Z, as he had stated that he would call me, so I had to call back. Keep in mind that every time you call it takes about an hour +, because you are put on hold for about that long.

Nonetheless, I never spoke to Jose, but I spoke to a lady who would not give me her name, but she stated that my Lowes receipt had sold as is written on it, and therefrore my warranty was null and void from the moment I bought the fridge. She informed me that Lowes should of not sold the fridge to me, because it was not under warranty, as it was not in its original box. She further stated that it was Lowes responsibility to inform me of this!

When i bought the fridge I was told by Lowes that it had been returned by someone becasue it had a dent on the door. Nothing wrong mechanically, electronically, and/or structurally, and that IT WAS under warranty. I went to Lowes this past Monday, 5/19/08. I spoke to the manager on duty, George, and let him know of my issue. He stated that their receipts state sold as is any time they do a discount, for whatever reason, and that my refrigerator was under warranty. He attempted to contact Samsung but was not able to. He then told me to call back on Wednesday, 5/21/08. I did. He stated that he had still not been able to get a hold of Samsung, and that he was going to get the store's General Manager involved, and that he would call me back. It is 5/22/08, and I have not heard from George, the GM from the store, or anyone from Lowes.

900.00 refrigerator 300.00 spoiled food 50.00 service fee for 1st. service company,(I refused to pay the 2nd. company) 8 hours of lost work due to waiting for 2 service companies. Several hours on the phone trying to resolve this. I believe that Samsung and Lowes are responsible.

So, I telephoned the appliance repair place. The repair guy told me to unplug it for a couple of hours and then plug it back in again. He said Don't worry, it will come back on. It didn't, so, back to the neighbor's house all of the food went. We were still harboring the coolers so I got more Ice and filled them up again. Then I unplugged the frig for overnight again. After 10 to 12 hours of being unplugged I plugged it back in and it worked. About a week ago, during the week of May 9 or thereabouts I get a call from Sansung's customer service rep. She wanted to know how the repair service went and if everything was OK. I told her that the frig was working fine but it bothers me that after it stopped cooling that I had to unplug it from the electricity for overnight before it would begin working again. I was concerned that if we went on vacation and this non-cooling thing happened that there would be no one at home to unplug and then plug the frig back in to the power. When we got home there would be a mess. She seemed to understand to situation and suggested that I telephone their technical or engineering department and talk to them about this.

Well, I did not call but on May 16, 2008 It stopped cooling again. This time I telephoned Samsung because the rep. had given me their number. I finally got the repair line and they said that some other repair service from Bell Gardens would call me within the next 48 hours to make and appointment. It's been well over 48 hours now and no such call has been made (but, it's Sunday). So, back to the neighbor's all the food went and I unplugged it again for overnight. In the morning it was plugged back in and after a while it begain cooling again. Back in went the food. So, after they fix it this time, well, they didn't fix it the first time, then that will be number two.

The Lemon law must protect this sort of thing. But, no more Samsung products, please. I will never own a Samsung product again and will never purchase a product that has computerized controls. Luckily we purchased the five year extended warranty which will allow for the correct number of failures prior to invoking a Lemon Law and an attorney.

The cost of the refrigerator was $1508.50 with sales tax. The 5-year extended warranty/service contract was $258.60. Total cost was $1748.4. Damage due to sychological stress is likely as we purchased this refrig because our old one was likely to break down . My wife has had surgery and we bought this thing to make sure we had a working fefrigerator in the house while she is recovering. Instead we have had to work with ice coolers and carrying food back and forth between our house and the neighbor's. There has been no damage yet due to melted ice from the freezer onto the wooden floor in the kitchen. This was also a Christmas present to ourselves. We saved and bought nothing else for Christmas.

About 6 months later, the same thing happened and once again it had to be repaired. Both times I lost about $100 worth of food because of this.

Now, only 18 months after the original purchase, the coils in the refrigerator are freezing up, the heating element that is suppose to prevent this only works part of the time... so it works long enough to melt the ice collected around the coils, and cause water to leak out all over the floor. I have isolated this problem by turning off the main water line, and reading other forums about this same type of complaint. I have called samsung numerous of times with only to hear that they can send someone out to look at it. Well, it is past it's warranty and now, of course this will come out of pocket. Thanks Samsung, for making a junky product and ripping me off.

As stated above -it is still not resolved. Currently we are awaiting a repair company to try and fix the refrigerator AGAIN. We have had so many upsetting times on the phone with service reps with no satisfaction. We are out $2600.00.

Several weeks went by than the freezer failed. Samsung issed another ref# 4001594352. They sent Dal Appliance out again. Again had to order parts. Parts were sent wrong again. Finally on 8-16-2007 Dal Appliance fixed the freezer. Two days later it failed again. Samsung issued another ref# 3000130208. My freezer has not worked for about a month now. The water despensor has also quite working.

My wife and I have made multiple phone calls to Samsung, faxed copies of my receipt several times and they keep blowing us off. I feel this is unjust and ripped off of $1396.00 dollars. We have a 10 month old son. It is kind of important to have a functioning refrigerator to feed my family.

The repair man said he had to order two parts for the refridge and the freezer. After two weeks of not hearing anything regarding the parts I did call Samsung on Aug. 16, 2007. At that ime the rep. said that they got in touch with the service dpartment and he did not order the parts as he could not do it on-line; however the parts have been ordered and for us to call Samsung in a weeks time to make sure the parts are in and to have a date for repair.

Called Samsung on 8-23-2007 and this is when they start with putting you on hold and stating that they can not het in touch with the service man they can not let you know if the parts are in or when repair is to be done. They transfer you to customer relations after being on hold for over an hour they give you the same answers. They state they will call you back on 8-24-07. No call back so we contact on 8-24-07 and they did state still no answers and they will call us back later the same day. Of course no return call.

On 8-25-07 call Samsunug and again the rep. has no answers, when asked for phone number of Samsung corp. office they give you a song and dance stating they could only give you an address. Than you get hung up on.

On the 18th of June, I called the repair business, all of their technicians are currently in training for the next 2 weeks, they told this to Samsung Customer service, yet Samsung neglected to do anything to prepare for this. I contacted Samsung again, and they forward my service request to their Regional Service Center and told me that the Regional Service Center would contact me in a week and tell me what they would do then.

Samsung customer servive told me they could not do anything else the 24th of June 2007. To me this is ridiculous that they only have 1 repair business in an area that is so heavily populated, they ignore warnings from that repair business that they will not be able to conduct any repairs during this time period and that it will take so long to service a major appliance so as a refrigerator. All Service representatives lacked concern for the problem.

I chose Samsung over the other brands because I have a Samsung DLP TV, and other electronics and I'm very happy with them. I do not recommend the refrigerator at all and I will no longer buy any Samsung product after the lack of service I got.

My husband and I have contacted Samsung Customer Care (1-800-726-7864) on a daily basis since March 5, either speaking to a service representative directly, or via monitoring their Repair Self Tracking site online. My husband also spoke with a representatitive at their Executive Customer Relations (1-800-522-7341).

We have not had one phone call initiated from the company to us in regards to our repair request, nor have we seen any action in regards to our repair request online.

We were told that there was not an authorized Samsung service person in our local area, and and were initially told that the company had seven business days in order to procure and contract a service person from outside of the local area if necessary. We were told that previously, Samsung refrigerators were serviced by Maytag, however this changed sometime in the recent past. On a phone call to Samsung 3/13, we were told that if a service person could not be found, Samsung would be responsible for replacing the refrigerator with a new one via Lowe's. That same day, I discussed the repair issue with the individual we purchased the refrigerator from at Lowe's, Chris Rose, and gave him the contact information for Samsung.

My husband spoke with a Samsung Representative on 3/15, he was told there is no timeframe in regards to when a refrigerator will be repaired and that they have as long as they want to try and find a service person.

We have now been without a refrigerator for 11 days at the time of this e-mail.

It is hard to believe that in an area as large as the San Francisco Bay Area, an authorized Samsung repair person cannot be found in a timely fashion. This is not a television or DVD player - a refrigerator is a necessity.

This appears to be a very popular model, I have seen it offered in many appliance/electronics stores. I have concerns for anyone else who considers buying a Samsung refrigerator given their poor customer service and inability to provide repairs in a timely fashion.

As frustrating as this has been for my husband and I, I can only imagine what hardship this would present for an individual with special needs, someone who requires refrigeration of medication, a family with a young baby requiring formula, etc, etc.

Finally, Samsung made arrangements for a Maytag technician to service the refrigerator. In August 2006 a Maytag service representative serviced the refrigerator. The Maytag technician looked in the refrigerator, and said oh it's a water pressure problem. He thawed the freezer part of the refrigerator out and told us to get the water presser fixed. He thoroughly dried the freezer and stated that the problem should not occur again. The freezer still produced frost.

Samsung sent another Maytag technician out in October 2006 to service the freezer. This technician stated that the main sensor board was faulty and the blower motor blades were cracked. He did not have the parts to fix it and that he would have to order them from Samsung. The parts for the freezer arrived and the Maytag technician returned to service the freezer part of the refrigerator on November 16 2006. He replaced the sensor board, replaced the motor blade and also some other component.

Currently, neither the refrigerator nor the freezer are cooling. I called Samsung immediately to report the problem and they stated that they would not be able to get a technician out to service the refrigerator until November 30, 2006. I called Maytag and they stated that I would have to go through Samsung in order to schedule another service call.