SafeStreetsUSA Reviews

Formerly SecureYourHome

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Edited by: Liz Bingler

About SafeStreetsUSA

SafeStreets is a registered provider of ADT security equipment, meaning it installs and provides monitoring for home security equipment manufactured by ADT. The company will connect you with a local ADT dealer in your area and send a technician to install the system. SafeStreets reports that it’s available in 46 states.

Pros
  • Available in most states
  • Wide selection of plans
  • Smart automation features
Cons
  • Installation and activation fees

SafeStreetsUSA Reviews

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    Page 6 Reviews 640 - 840
    Verified purchase
    Installation & Setup

    Reviewed Aug. 15, 2016

    I’ve been with Safe Streets since June of this year. Installing their device was amazing. The man came in and told us that he was with Safe Streets. He showed proof of identity, which is important to me. He gave a recommendation of what I should have for the size of my house and said that it will completely protect me. He also showed us what the special was and the additional items. We ended up buying these additional ones. He then installed them right there at the same time that he presented the offer to us. He gave us a card because we were considering getting video cameras installed, so I have his information. However, I was supposed to get a gift card and I have not received it yet. But they're great and Harold was awesome.

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    Installation & SetupTech

    Reviewed Aug. 13, 2016

    Don, the technician who installed our ADT system, was exceptionally professional and knowledgeable. He helped us make an informed decision as to what components would work best for us, without breaking our budget. He helped select placement for the components that would be effective and would not detract from our decor. Don even wrote up a "cheat sheet" of the basic commands he thought we'd find most useful. Outstanding service!

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 13, 2016

    The guy who installed Safe Streets was very informative in telling us what to do. Everything was there with the existing system we used, so he just changed the codes. We called our rep last week because when we set the alarm one night, it took about a minute beeping, and it’s very loud. We asked him how to shorten that time, and he answered right back and told us what to do. During a period of moving, it was a delight and it was not stressful at all. Safe Streets was great.

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    Customer ServiceInstallation & SetupTechReliability

    Reviewed Aug. 12, 2016

    We were burgled one time up in Maple Valley and we put in a system. We first heard about SafeStreetsUSA when we were down in Star, Idaho. We were driving around and we didn't see anything for my alarm center. The only thing we saw were ADT signs, so we talked to our future neighbors about it and they said it was very simple, very reliable, and they feel very safe with it. When I called them up, the service was excellent. The technician came out on time, did a great job, had a good sense of humor, and answered all kinds of questions that I might have not thought of. He offered an incredible amount of instructions and left his card, so if anything ever happened, I can get in touch. If I needed another fob or anything else, he said ADT would be happy to supply it to us. SafeStreets is now installed in our new house. The experience was seamless, easy, and on-time.

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    Tech

    Reviewed Aug. 11, 2016

    I had ADT in the past and when I got my new house, I decided to continue the service. The Safe Streets installer was knowledgeable about the equipment and it was an easy process. I like the remote access to it, and if I wanted to add things later on, I can always do so. It’s an extra set of eyes and ears from inside out versus just having a neighbor. It gives me a little more peace of mind and it's convenient especially for when we're out of town. When we set the alarm, we know it’s set and armed. If it goes off, we know that there is a reason for it. One thing that I wasn’t unaware of was the fire or smoke alarm. I didn't know that taking it off the wall sets the alarm off. As soon as I disconnected it from the wall, the alarm went off and the fire truck came. So the inconvenience of that is a problem. I wish I could be able to take that off the wall anytime I want and move it to a better place without having to have the alarm go off.

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    Tech

    Reviewed Aug. 10, 2016

    Safe Streets reached out to us after we purchased the house and moved in. The installer was very good and knowledgeable. Overall, our experience with them has been excellent.

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    Customer ServiceTech

    Reviewed Aug. 9, 2016

    I had ADT before. Then, they gave me to Safe Streets who have been great. I have nothing but good things to say about their customer service and I’ve never come across any problems. I call and my questions get answered. They send me where I need to go and that keeps me happy. The installer explained everything from start to finish and was excellent.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 8, 2016

    The installation of the Safe Streets system was strange. When the guy came in to install, he told me that he was putting in the glass break sensors instead of the motion ones and charged me 200 dollars for it. I already knew about the sensors but I was told there wouldn't be any charges. Also, when he put the wiring through, the wiring is just hanging there in my garage and if I accidentally hit it, it might disconnect the whole system. I had to call them to find out how to bypass the back patio door so the alarm wouldn't go off because I now have a dog door in there. As for trying to figure out why I was charged that amount, they gave me another number to call. I’m satisfied with the system and I feel safer with it, but I wasn’t too satisfied with the fact that I got charged an outrageous amount when I was told I wouldn’t and with the way the wiring was put in.

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    Installation & Setup

    Reviewed Aug. 5, 2016

    I got the ADT Pulse Monitoring from Safe Streets. When I was installing the device, I was a little confused about how everything works, but I got it after a couple of tries. With the security device installed, I feel secure. So far, my experience with them has been good.

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    Customer ServiceInstallation & SetupTech

    Reviewed Aug. 4, 2016

    I called ADT before and they referred me to Safe Streets. We got their Pulse package and have been using them for two months now. Their installer was very professional. He explained everything very well and answered all my questions. Since its installation, we feel safer. When we're away, we're not very worried about what's happening at home that much. I'm very satisfied with them.

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    Customer ServiceInstallation & SetupTech

    Reviewed Aug. 3, 2016

    I knew I had to have some kind of security so I was trying to figure out what would be the best way. We were gonna call Steadfast because that's who we had, but my daughter said that they joined together with ADT, and so we called them and got Safe Streets. I did it on the internet. They got questions, and I answered and replied back. Then having the device installed was okay. The installer explained everything, but after he installed it, the doorbell stopped working. So I needed to get someone to check and know if it just stopped working.

    I really feel safe when I set the device when I go to work and when we're at home asleep. The alarm would kick off and would wake me up. I also like the smoke detectors because I would know if anything starts smoking. The alarm is loud inside the house, but it should ring on the outside as well so it would alarm other people outside if something is wrong. But other than that, I am very happy with Safe Streets and my experience has been terrific.

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    Installation & Setup

    Reviewed Aug. 2, 2016

    Cameron ** installed our system today with a professional and friendly attitude. People like Cameron is what makes ADT great! Cameron is a tremendous asset to the ADT family. I will recommend ADT and Cameron to my friends and family.

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    Installation & SetupSales & Marketing

    Reviewed Aug. 2, 2016

    I got an empty house and I heard a thief lives across the street from me so I said that I better get a home security even though I got insurance. ADT is only one I had ever seen in the advertisement so I used them. Installing their device was okay. But when we set it up it somehow had whirlwind going through the walls because it had a vent where he drilled the hole, so he redid it and covered the hole up. I was also changing my code in it but I didn't know if it accepted as I don't really know how to do that. But then I recommend anybody to get it since you work hard all your life and somebody's going to steal from you. It happened to me a couple of times.

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    Installation & SetupTech

    Reviewed Aug. 1, 2016

    We got Safe Streets because of the free installation. That was a big plus and that’s why we picked it. A tech came in and he installed it quickly without any problems. We have a sensor, a monitor, and a camera, and we feel more comfortable with the system. It’s been servicing us quite well - there haven't been any glitches with it. It gives us peace of mind because we have a lot of break-ins in our block.

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    Installation & SetupMonitoring

    Reviewed July 31, 2016

    I heard about Safe Streets from my electric company. I purchased the ADT Pulse Monitoring package and installing the device was easy. I've had no problems since we have it so I’m perfectly happy. A very satisfying experience.

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    Installation & Setup

    Reviewed July 30, 2016

    Safe Streets did a good job installing my ADT security device. I feel safer because I had a break-in not so long after the installation. It’s a good alarm system and I would highly recommend it to a friend or to anyone who wants security for their home.

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    Customer ServiceInstallation & SetupTech

    Reviewed July 29, 2016

    I like the price of Safe Streets and seeing the ADT name with it as well. The installer was very informative and nice. One time I screwed up and forgot to turn the thing off and then, I got called and they were very nice. I feel more comfortable since installing it. I live five miles out of a very little town and I'm by myself and my dog is extremely friendly, so he's no help. Also we have quite a few people coming through from the border area. And I'm happy with the situation with the ADT.

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    Tech

    Reviewed July 28, 2016

    I've had good experience with the team at Safe Streets. They were friendly and efficient. The installer was also very informative. I feel safer with their security device.

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    Customer Service

    Reviewed July 27, 2016

    I have Safe Streets USA's monitoring and security system. I feel safer with it. When I accidentally set it off, they called me and left a message. It was immediate and good. Overall, it was a positive experience.

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    Installation & Setup

    Reviewed July 26, 2016

    Thank you to Mark ** and Bob ** for a very professional and swift install. We just moved into a new house and my husband works overnights. Now I can sleep soundly thanks to Safe Streets and the A++ M & B Team!

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    Installation & SetupTech

    Reviewed July 26, 2016

    I'd recommend Safe Streets. The technician was on time, and the installation went smoothly. Everything has been working fine.

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    Installation & SetupTech

    Reviewed July 26, 2016

    I used ADT in San Antonio but we have a new home and I wanted to keep everything under the same company. I was logging on to get a security service through ADT and I was a little bit disappointed because it was an alternate site for ADT which was Safe Streets. I was expecting to get directly with ADT. I ended up with Safe Streets and I felt like I was nickel-and-dimed once they came to install. It seemed like it was totally different than what was described to me. I remember being very specific about the type of security that I was looking for - pretty much the same security that I had in San Antonio.

    I was even more so concerned because it was single story home. And to even get those items was an additional charge and the overall installation ended up being well into about $350 to $400. The equipment that was installed in my home is of lower quality and lower grade even though the technician took the opportunity to explain the technology in detail. I don’t think that it is comparable to the technology that I have in San Antonio.

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    Verified purchase

    Reviewed July 25, 2016

    It hasn’t been the greatest with Safe Streets. I had a door replaced and called to get someone out and the first thing they told me was that I was going to be charged $129 to move the sensor from one door to the next. I was told when I got this that since I wanted to change the system it wouldn’t be a problem. Then I also wanted the smaller ADT monitor mounted to my wall. This was well over two weeks ago. I got a call last Thursday saying that somebody will come out on Friday, but I work Fridays. I don’t even know how they came up with that day and time, but they went ahead and made that plan. Saturday or any time after 6:30 would’ve been better. I was very dissatisfied on the whole experience.

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    Response from SafeStreetsUSA

    Hello Sharla, I am sorry to hear that there have been problems with your system and the service you've received. We are in the business of providing peace of mind and it sounds like we've fallen short of that mark so far. Our customer service team is here to help with any problems you're having and will do all that we can to solve them for you. Please give us a call at 1-800-575-4939 and choose option 3 to speak to someone on our team. We hope to hear from you soon and look forward to clearing everything up for you.

    Verified purchase
    Tech

    Reviewed July 25, 2016

    A friend of mine told me about Safe Streets USA and we've been using them for a couple of months already. A technician came and put it in. He was very nice and he knew what he was doing. Everything went fine. It was a very good experience dealing with Safe Streets.

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    Installation & Setup

    Reviewed July 24, 2016

    Installing our Safe Streets security device was very easy and it didn’t take much time. We got it because we travel a lot and have animals at home. We want to make sure that everything is set okay, and we feel a lot better since the installation. It has been a great experience, and we'd recommend them.

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    Installation & SetupTech

    Reviewed July 23, 2016

    I called ADT and they hooked me up with Safe Streets saying that it's one of their providers. The installation was good and the installer checked everything before he left. He made sure the system was working and the cameras were positioned like I wanted them.

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    Verified purchase
    Installation & Setup

    Reviewed July 22, 2016

    The installation by Jacob ** was friction free. He even let us know about Pulse 3 benefits which we upgraded to. Very satisfied with everything.

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    Verified purchase
    Tech

    Reviewed July 22, 2016

    The installer was very nice and knowledgeable. He explained and made sure we understood before he moved on to the next step. I've had fewer worries since having Safe Streets and it's been a great experience.

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    Verified purchase
    Installation & Setup

    Reviewed July 21, 2016

    So far the system and hardware of Safe Streets have worked out for me. The guy from Safe Streets showed me how to arm and disarm it, but I didn't see any instructions left on how to operate the system. We were in a rush the first day I dealt with them so I left the guy. But the installation went pretty well. The only problem that I have is that I gave the guy my information for my debit for billing, and my credit card is getting billed, not my debit card. But other than that, it was an awesome experience. I'm pretty satisfied with the system and my wife is more at ease since we have it.

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    Installation & Setup

    Reviewed July 20, 2016

    Safe Streets was in the house when we moved in but we never hooked it up. When we decided to do it, we just went with that. The installation tech was a great guy and did a good job. It was easy, well-done and professional. I have them for three months now and feel safer. My kid always sets the house alarm every night.

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    Customer ServiceInstallation & Setup

    Reviewed July 19, 2016

    The price that I was quoted before Safe Streets came out was exactly what it was when they showed up, which is very unusual these days. So it's very nice. The guy who came to install did a great job. We feel pretty comfortable when we leave for a night and we know that the alarms are on. They have a very good system, great customer service and it's been a very good experience.

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    Installation & SetupTech

    Reviewed July 18, 2016

    The installer from Safe Streets is a very nice gentleman and the product works pretty well. Since having the system installed, I definitely feel safer. I would definitely recommend them.

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    Verified purchase
    Customer ServiceMonitoringReliability

    Reviewed July 17, 2016

    My experience with Safe Streets has been good. Their service has been reliable. I like that there are people who can help if I have any problems with my monitoring system. Also, if I need someone to come out, they're more accessible than the old company I was with. However, they charged me for about $171 on a bill and I didn't know why was it that much. I called and made arrangements and they said that my bill is late. So I don’t like how they handle the billing system - there's not enough communication.

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    Installation & SetupTech

    Reviewed July 16, 2016

    A tech installed the Safe Streets for us and he was courteous and we're satisfied with what he did. But if it were up to me, I wouldn’t have ADT and would've owned a pistol. The system just added a bit more complications to our lives. We have to be aware to turn the damn thing off before we do certain things. Once, when we left, there was a glitch in the system and the sheriff came out and we had to pay $250 for that, which was very annoying. But my wife wants to keep it as she's somewhat fearful. We live on an island and there’s only one bridge on and off. Our road is a private road and our neighbors, especially across the street are usually there and they really know what’s going on in the neighborhood. So, I think that we're the only ones on this street with an ADT system. I wouldn’t recommend a security system to anybody. That’s something that’s very personal depending on their fear level.

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    Installation & SetupTech

    Reviewed July 15, 2016

    Safe Streets is more well-known than all the others and I like that. A tech came for the installation and it didn’t take him long and he explained everything real well. My husband works midnights and I feel safer having it.

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    Customer ServiceInstallation & SetupTech

    Reviewed July 14, 2016

    Xcel Energy referred Safe Streets to us. The plan that I’m on with them didn’t really seem like what they promised on the phone as far looking after as many windows as they’re going to connect. They didn’t do any. They covered one room. I wasn’t here when they installed it, but my girlfriend was. There were two installers, one for ADT and another one for the internet, and it seemed like my girlfriend was talked out of the promotional deal that was promised. But it sounded like everything was pretty easy with the installation. They also had respect for the home.

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    Reviewed July 13, 2016

    My friend has ADT for 20-something years and I got it installed this year. An installation tech came out for that. He was extremely good and I was very pleased with him. Since then, I sleep better knowing I've got it. It's exactly what I thought it would be. However, I wasn't sure if they were going to put my monthly bill on my credit card because I never talked to them about it. But I saw that they had charged my first month on there so I don't know if I need to call the business office to find out.

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    Installation & Setup

    Reviewed July 12, 2016

    I just bought a house and got a Safe Streets security device. The guy who came to install it was really friendly and knowledgeable. He was interactive while he was setting it up, he knew what he was talking about, and when I asked questions, he knew the answers. Having the security device gives me peace of mind.

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    Customer ServiceInstallation & Setup

    Reviewed July 11, 2016

    It was a pleasant and easy experience with SafeStreets USA. I've been using them for a long time because my parents used them prior to me owning the house. The installation tech who came was nice. It's helpful that I can control the system from my phone. And it’s just nice to know that it’s there.

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    Installation & SetupTech

    Reviewed July 10, 2016

    A couple of months ago, Safe Streets hooked up my system and so far I'm happy with them. The tech who installed our security device was fine, and I was satisfied with the installation.

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    Customer ServiceMonitoringContract & TermsTechOnline & AppReliability

    Reviewed July 9, 2016

    My house already had an alarm system and Safe Streets upgraded it. The installer came and hooked everything up. However, I still have problems. They put in motion sensors that don't work, so I don't even use them because I have a dog. They said as long as the dog is under 70 pounds it won't set it off, and every time I set my alarms, the dog sets it off and then the cops come to my house.

    Then another issue I had is that they've said that I can go online and register with Avondale and then I don't get charged for when the police come out. But I go on the website and register and it says there's no address for my home and, I only have a month to register. It's been over a month so now if the cops get called, that cost me money. It's about $200 every time. So, I'm totally displeased with that. What's the use of having an alarm system when the motion sensors don't work? I called and can't get through to anybody. I also called ADT and they came back out and a rep said, "Oh, well. Yeah, just don't use your motion sensors."

    Nevertheless, I like having the cameras. Safe Streets installed the cameras in my house, but now the only time I can use my alarm system is if I put it on "stay" instead of "away" because of the motion sensors. They came back out and said that the way the installer hooked the cameras up and put them upside down so it doesn't detect the dog, but the device still goes off every time I set it. I'm very dissatisfied with them. If I could cancel my contract I would, but now I have a three-year contract.

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    Response from SafeStreetsUSA

    Hello Ty, I am sorry to hear that there have been problems with your system. We are in the business of providing peace of mind and it sounds like we've fallen short of that mark so far. Our customer service team is here to help with any problems you're having and will do all that we can to solve them for you. Please give us a call at 1-800-575-4939 and choose option 3 to speak to someone on our team. We hope to hear from you soon and look forward to clearing everything up for you.

    Verified purchase

    Reviewed July 8, 2016

    We had an ADT monitor in the house when we moved in. I went online and found Safe Streets as an ADT dealer. The people at Safe Streets were very nice, helpful, and professional. Having Safe Streets makes me feel more secure.

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    Customer ServiceInstallation & SetupTech

    Reviewed July 7, 2016

    I've had ADT before and when I called them to set it all up, they hooked me up with Safe Streets. I live at the end of a cul-de-sac right by a school. My husband wanted the alarm because our dog passed away so we didn't have that live monitoring system anymore. He goes out of town a lot so he wants that extra knowledge if something is there. We had the installation tech come and do the installation for us and he was great. However, I got charged more than I was told that I was going to get charged for an extra door connect, but, I don't have the time to call and fix the issue. Nonetheless, our experience was quick and easy.

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    Installation & Setup

    Reviewed July 6, 2016

    Safe Streets has been all right. Some of the equipment they gave me might be faulty because alarms have been going off when there’s nobody. It’d be cool if somebody could check it out. Also, I was under the impression that the man who came to install my stuff was going to come back a couple of days later, and he never did. I figured he’s going to finish some installation stuff so I’m waiting for him to get ahold of me. I don’t trust the equipment that much.

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    Installation & Setup

    Reviewed July 5, 2016

    Our family has always had ADT and Axel was giving me the free installation so I went with Safe Streets. We’re already in a pretty nice neighborhood, but having their home security system is a good deterrent.

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    Customer ServiceInstallation & SetupMonitoringTechReliability

    Reviewed July 4, 2016

    The Safe Streets reps were professional. I was with another home security provider but I switched to ADT since I didn’t get very rapid service when I had a service issue with the hardware in the house. ADT responds more quickly. Our SafeStreets agent, Tyler, installed our security system. He is an excellent installer and we love him, but the only thing is that when he came out to install additional equipment with new keypads, he has the main keypad temporarily installed in our kitchen so it's lying on the countertop, and he said he's going to come back and install it so that it’s wired in, and he didn't call and never came back. It was about a month ago, so we're going to call him by next week. He’s a pretty good guy and usually very reliable, so it must have slipped his mind. Other than that, I’m happy. When we mistakenly set off the alarm, somebody calls within a minute which is reassuring, and as long as our system is armed, I feel safer.

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    Customer ServiceInstallation & SetupTech

    Reviewed July 3, 2016

    I had my house robbed four years ago and when I moved back to my house, I wanted to make sure it's secure. I knew other people who had ADT, and so I called about the home security service. I've just had Safe Streets for a couple of months. A technician came out to install the system and he was awesome and very good in explaining things and working with me. He went over everything several times and he was very helpful and pleasant. He did everything by the book.

    But I don't have any internet since it is a luxury I can't afford right now, and I wasn't able to get my forms, so I can't swipe my Visa. I've been needing to go to the public library to do that, but every time I went up there, it's been closed. So I might have missed my opportunity for $100, but I desperately need it because my set has to be set off and my electricity will be shut off soon. I called Safe Streets and told the reps my problem, and they told me I had to find internet and run off my papers for that. ADT did say they would mail my certificate so I can just put this in with the house insurance.

    So far it's been okay with Safe Streets. I now feel better about my security than I did before. The only question that I called in not too long ago was that sometimes hitting my key thing in my key ring doesn't deactivate the system, but this doesn't happen all the time. The Safe Streets guys said it shouldn't be time for the batteries to be dead because the system is too new.

    I've recommended them to other people.

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    Customer ServiceInstallation & SetupTech

    Reviewed July 2, 2016

    I called some security providers and the prices were comparable. Sometimes they would cut on this and add here. SafeStreets is a name company so I decided to go with them. I had a monitor alert from SafeStreets on my mother around her neck when she was still alive. That was the first and only time and I used them for about a year and a half. I used to have two big dogs, but they passed away after Christmas so I got the alarm. SafeStreets installed their system adequately. It works and I'm satisfied.

    Installation technician was pretty good. The only thing is that he didn't tell me I had to put my code in before I leave. When I tried to arm the first time and it wouldn't arm because I didn’t put the code in. I tried to call SafeStreets and the number he gave me was wrong. But other than that, there has been no problem. I don't use it that often when I go in and out during the day. I normally use it when I go away for a couple of days or more. SafeStreets gave me some sense of security when I'm away because I felt that the house was safer with me gone.

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    Installation & Setup

    Reviewed July 1, 2016

    A gentleman from Safe Streets came and knocked on our door. We talked to him, heard what he had to say, so we went ahead and signed up. This is the first time that we’ve had a home security system and the installation tech who set it up was great. With Safe Streets, we feel safe with everything. It helps us feel that we don’t have to run into some of the problems people have been doing in these areas, so we’re happy with that. Safe Streets is a great company. It gives us peace of mind.

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    Installation & Setup

    Reviewed June 30, 2016

    I’ve never had any issues with Safe Streets. The tech who installed the device showed us how to use it and went through everything. He did a really good job. I like having the device in our house because we have kids.

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    Installation & Setup

    Reviewed June 29, 2016

    I got a Safe Streets discount through work. I got with them and they came out the next day. The installation was fast. I'd probably have them come back and do another door.

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    Installation & Setup

    Reviewed June 26, 2016

    I recently moved and when I called the electric company, they connected me to Connections who then connected me to Safe Streets. Bill contacted me to set the installation and Jacob came and had everything in order. He was excellent and he knew what to do. There was a situation where Comcast was at fault but he corrected it, so everything went smoothly. They were both very professional and they did really well. With the security device installed, I definitely feel safe. When I leave my house, I feel confident that nothing’s going to happen. My experience has been very positive. I’m glad I pushed through with it, and glad that they reached out and made it effortless to get the system set up.

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    Customer ServiceInstallation & Setup

    Reviewed June 25, 2016

    When we were moving, we were steered in the direction to Safe Streets. We went straight to ADT last time for our home security but this time, it's all set up through Safe Streets and it was easy. I called to set up and they hooked me up with everything. We've been with Safe Streets for less than two months, which is since we moved into the house. It was very easy to install the security device and there was no problem whatsoever. We asked to be given the basics so we got ADT Pulse to start with, and then we can always look at upgrading from there, like go Premium. Everything went smoothly.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed June 24, 2016

    It's still not fully installed but they have full payment. The ADT salesman said I'd only have to pay 100.00 for at time of install but over 430 is out of my account. Whoever I let into my home didn't show me how many sensors he put in and DID NOT DO WHAT I ask. He even put them on the garage door??? I specifically told both of the 2 men I DID NOT want that. When it came time for him to leave, he just scrolled though his Galaxy Note phone and quickly tapped the screen as my signature!!! I swear to God, this is so wrong. I not want this happen to someone else. I'm putting in a police report today and filing a claim at bank.

    Please make sure they don't charge me again after my money is returned. THIS IS SO WRONG!!! That company just hangs up on me!!! SO WRONG!!! No trial of the product had ever started BECAUSE IT'S STILL NOT INSTALLED! I don't want to be charged for a fire truck to be called!!! There isn't even a motion sensor and they charged me about 1,000 for the system alone! And the man who sold it to me over the phone lied and so did whoever came into my home wearing an ADT shirt. They are running a scam. I have 2 witnesses that were there who can testify that I DIDN'T SIGN FOR IT AND I DIDN'T KNOW WHAT I SIGNING FOR!!! THEY SCAMMED ME!!! HELP!!

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    Response from SafeStreetsUSA

    Christina,

    I am sorry to hear that there has been difficulty with your system and the installation process. We want to ensure that everything is working properly and that you're satisfied with your security. Please give us a call at 1-800-575-4939 and choose option 3 for customer service and we'll do all that we can to fix all of this for you right away. Thank you for alerting us of this and we look forward to your call.

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    Installation & Setup

    Reviewed June 24, 2016

    I’m pretty satisfied with Safe Streets. After they had the system installed, they did a follow-up and asked if everything is working well, and I told them everything is going good for me. We have a better sense of security especially during the weekends if we're going camping or fishing now that we have them. A good friend of mine has got them and they’re happy with them, too.

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    Tech

    Reviewed June 19, 2016

    I would like to say that our technician John ** was very professional, showed up early. He was great. Our home was burglarized a week earlier and I feels load of worry lifted from my shoulders now that we have this system in place. I can't say thank you enough to John and Safe Streets (ADT) for peace of mind. Thank you.

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    Customer ServiceTech

    Reviewed June 19, 2016

    I got a camera at the entrance and the regular monitoring for around 60 dollars a month from Safe Streets. Their customer service team was quick, fast, straightforward and not giving me the runaround and the technician was super knowledgeable, friendly, efficient with his time and answered all questions. I would recommend them. Since having the security system, I feel safer and don't worry as much at nighttime because I live in a dorm so it's pretty busy with transients around us. It was a good deal for my money and a great experience overall.

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    Customer Service

    Reviewed June 18, 2016

    ADT set up a priority service call and told me that Safe Streets is supposed to call me within 24 hours. A week later I still had not heard from them. I called them and wanted to talk to a manager. I was told that a manager can call me within 48 hours. I told them that I wanted to cancel my account. I was put on hold for 35 minutes then disconnected. I called back and was out on hold for 20 minutes and disconnected again. This happened a total of 3 times. This company is not only incompetent but also unethical.

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    Verified purchase

    Reviewed June 16, 2016

    I’ve had Safe Streets for quite some time and I feel much safer especially I’m on a dead end of the street. It’s fine and I’ve had no break-ins. Everything is really great. I could go to bed at night and sleep and not worry, then get up in the morning or go out wherever I have to go and come back in the evening, everything is the same. I'd recommend it to anybody.

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    Monitoring

    Reviewed June 15, 2016

    Tracy ** first of all did a fabulous job of "blindly" pre planning what our unique home ADT needs might be, and setting us up timely with Jay! He was fantastic! 10 stern all doors, and 2 more in from the garage!?! What a nightmare! The unique U shape in a secluded environment, with non tech savvy local parents, savvy out of town kids who visit, us who travel extensively, and a house sitter who desired safety assistance... That was a tall order! From security to fire, to CO2 and emergency medical, ADT was able to comfortably meet and exceed all our needs!! What peace of mind! Thank you and major Kudos!!

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    Installation & Setup

    Reviewed June 15, 2016

    The Safe Streets man that came out was very friendly. It was easy installing the system. However, we did have some problems later on and he had to come back three times.

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    Verified purchase

    Reviewed June 14, 2016

    The house that we moved into already had an existing system so it was just Safe Streets coming in and making sure everything was working properly and it's been pleasant with them.

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    Installation & Setup

    Reviewed June 13, 2016

    My wife said that the installation of the ADT system was quick and painless. Since then, she felt a little safer. The product seems to be working great.

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    Installation & Setup

    Reviewed June 9, 2016

    I’ve heard of ADT all my life so when we decided we wanted to have the service, my husband called them. He works offshore in Thailand and the reason I got this security system was to call. Up until now, I had an uncle that lived with me and he passed away. Then my daughter moved in for the past six months because she was building a house. When she moved out, I told my husband I wasn’t living in this house by myself and I wanted to move. So he got me the security system and did a great job in installing it exactly where I need it to be. It’s not difficult arming or disarming. If I can do it, anybody can do it. Now, I have no fears when I go to sleep at night. What it gave me is peace of mind. Now, I know in reality if they want to come in, they could come in. But it’s like my first online defense. By the time they get to me, I’ll have my gun out.

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    Tech

    Reviewed June 7, 2016

    I wanted something new so I switched to Safe Streets. I've been using them as my home security provider for three months already and they've been very good.

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    Installation & Setup

    Reviewed June 6, 2016

    My grandparents told me about Safe Streets USA and I have it for about two months now. I like the quality of the product. Also, installing it was real easy and the guy was really helpful. I have a lot fewer worries now.

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    Verified purchase

    Reviewed June 5, 2016

    My fiancée’s parents have ADT and my fiancée really wanted a security device to help her feel safer at night while I’m gone because I work at night. We just bought this house and a month after, we decided to get the system installed. Safe Streets sent a guy out to do the installation. There’s not a bunch of ugly wires anywhere. He gave us tips on where stuff was definitely needed and what all they could do and add later on. He was helpful. My fiancee likes the system and feels a lot safer. It's simple and works well. The motion detector is nice. We have a little dog and she can run around the motion sensor without it picking her up because of how small she is so that’s nice.

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    Customer Service

    Reviewed June 4, 2016

    When I initially called ADT back in April 22nd, they must've linked with Safe Streets. My understanding was that the kit or the package included the three doors and the windows, and Safe Streets is supposed to be covering my windows. However, Johnson, the guy who started and did everything told me that the windows are not included. They're supposed to be looking into it and getting back with me. I tried to cancel within three days, but they never did get back in touch with me. Then a week later after that, I finally got somebody. Other than Johnson, I had no problem with the service but I wasn't satisfied because my windows were not done. I'm also trying to get in touch to find out why Safe Streets took out two different payments. Initially, it should have been $108. Then the next day, 26th of April, they took out $53 more. I don't understand but I'm having a problem calling their customer service.

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    Installation & Setup

    Reviewed June 3, 2016

    I was checking in to ADT and Safe Streets was assigned as the people who would do the system. Installing the device was relatively painless. They had told me what was going to happen and when the guy got here, that’s exactly what happened. He came and did whatever he had to do. When he was done, which was a relatively good time frame, he got us together, went through the things that we needed to know and it went pretty good. If anything, he could’ve done maybe a few more minutes on the how-to, but we got it. The only downside to it was the minute he started putting everything in, it became just one constant upsell to try selling more than what I had discussed with the ADT person. Also, we got to remember to use the system. We live in a very safe area, so usually we go out, close the garage door and off we go.

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    Tech

    Reviewed June 2, 2016

    I am very pleased with Safe Streets USA's service. The installers were very courteous, friendly, on time and knowledgeable, and set up the device easily. After that, I ordered some items offline which arrived here well before expected. With the system, I always feel safer especially at night. It's outstanding.

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    Installation & Setup

    Reviewed June 1, 2016

    I'm on my second month using Safe Streets and everything seems to be going fine right now. I haven’t really got a chance to leave the house yet and I just set my alarm so that I can see how it really works. But as far as opening and closing the door, it’s working really good because I have my mom that I take care. So, I am going to stick with it for a little bit longer. The one who installed it was very nice and showed me quite a bit about it. The Safe Streets team member I had an interaction with was very nice, courteous, and was really up on answering any questions that I asked, which was quite a few because this is the first time I’ve gotten an alarm. I would recommend Safe Streets.

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    Verified purchase

    Reviewed May 31, 2016

    Since having Safe Streets, we have more peace of mind at night. Somebody came out and installed the system for us, and we've been with Safe Streets for two months. I'd recommend them.

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    Customer ServiceInstallation & Setup

    Reviewed May 29, 2016

    We just bought a new house and we needed a security system, and Safe Streets seemed to be a pretty easy and safe way to go so I called them and they returned my call. The installation was pretty straightforward and easy. We ended up adding a couple of things to the package. We have fewer worries since the installation of our system. It's been a great experience.

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    Installation & Setup

    Reviewed May 28, 2016

    We bought a new house and we went through ADT to get the security system. The people from Safe Streets were very friendly when they came and installed the system, and they told us how to work it. Since it was installed, I have fewer worries. It was a very good experience.

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    Tech

    Reviewed May 20, 2016

    I've had Safe Streets as my security provider for a month now and it was a fine experience.

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    Installation & Setup

    Reviewed May 19, 2016

    I have lesser worries since having the Safe Streets security device. The installation tech that came was professional. I would recommend the company.

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    Verified purchase

    Reviewed May 18, 2016

    With Safe Streets, I feel better leaving my wife and kids at home. The security system works. It does what it’s supposed to do.

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    Installation & Setup

    Reviewed May 15, 2016

    The installation of the alarm system was easy to do and the people at Safe Streets were very friendly and knowledgeable. I purchased the Pulse package and it's very comforting to be able to check the status of our house, especially on my phone.

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    Customer ServiceInstallation & SetupCamera & VideoTech

    Reviewed May 13, 2016

    During the installation of my Safe Streets system, the technicians had problems and were pretty late getting here, so I had to call ADT. They called back and it gets pretty confusing because my phone shows that they're calling me from all over the country. But it was an hour and a half past his time to be there and then they're supposed to come back.

    Also, my neighbor has that ADT Pulse and he was outside whenever the technician came. Anyway, my intention was to put my indoor camera facing the front porch which covers the front door from an inside window there. My neighbor said that it doesn't work at night because we have double-pane windows, but then the technician said he'd never heard of that issue. Well, of course in the daytime when we're doing this, he's like, "Well, you can try it and we'll see but I've never heard of that issue." Sure enough, it doesn't get anything but glare from the LEDs at night.

    And then the porch has an additional outdoor camera which he got working but he said they weren't allowed to drill into masonry to install it. I said I can do that. So we got it working inside the garage for the time being and then I installed it overlooking the driveway, but then it wouldn't work. It set the camera offline so apparently having to go through the ceiling and an external wall was too much for it. So ADT sent a wireless signal booster for the system. And I had to call to get some help getting that put in, and we still couldn't get the camera to work. Someone else is supposed to come out on Saturday. It’s definitely not being real fun so far and I'm trying to be patient. But this time they told me there was a three-hour window for when the technician might come out. So if that's the policy, it wasn't communicated the first time. It was frustrating.

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    Installation & Setup

    Reviewed May 13, 2016

    I contacted someone about ADT and Safe Streets was the company that was assigned to me. My security system was installed last week but I have a limited amount of equipment because this house was not wired for a security system. It’s an older house. We just got a camera motion detector and the keypad at the back door. But it’s working fine and we’re happy with it. I feel more secure. My daughter and I who live here set the system every night when we go to bed and when we leave the house. We’re better off with Safe Streets than we were for sure.

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    Installation & Setup

    Reviewed May 12, 2016

    Installing the Safe Streets security device went fine as it was very simple to install. I had them before for 45 years and this time, I've used them for about a month. I'm happy with their service overall.

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    Installation & SetupTech

    Reviewed May 11, 2016

    I got the ADT Pulse from Safe Streets. Their installers showed up and took care of the setup and everything went fine.

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    Installation & SetupTech

    Reviewed May 10, 2016

    I wanted a home security for my new house and I have friends that had ADT so I decided to go through that. Installing the device was excellent. The installer lives about an hour away but he waited for me to finish moving in and hung around the neighborhood until I was ready to get everything installed. He was here until about 9:30 at night which I really appreciated. He didn’t have to, but he did anyway.

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    Installation & SetupSales & Marketing

    Reviewed May 9, 2016

    We feel more secure now that we have an alarm system. The guy who installed the system was fast, very pleasant and professional. ADT, in general, needs to work on their sales personnel. They’re not that great and were very pushy. But as far as the installation and Safe Streets USA themselves, they were great.

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    Tech

    Reviewed May 8, 2016

    I used a different provider in Austin, Texas and it was a lot cheaper than Safe Streets USA. The installer was good but I wish that the box where he put it is not where I put it. I have worries that I'm gonna set it off accidentally and it's a pain to have to run to the box to turn it off and on. But other than that, it's fine. It's a necessity but not something that I can't live with.

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    Installation & Setup

    Reviewed May 7, 2016

    It's been a month or two that I've been with Safe Streets USA. They helped me install the system. Talking with their tech support was good. So far, everything seems to be working.

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    Installation & Setup

    Reviewed May 6, 2016

    Safe Streets was the one that installed our ADT setup. I got the guy that came out to install it to leave it off the walls because we’re remodeling the house. So, he was able to work with me on that. Since it’s a wireless system, I’m going to put it where I want it after we get through with the remodel.

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    Verified purchase

    Reviewed May 5, 2016

    I've had ADT before. I called them and that's how I found out that they're affiliated with Safe Streets. I have the ADT Pulse app, but I can't disarm it with the phone, only with the remote. It seems like the remote has taken away the option to just open the door and then key in a code within a certain number of seconds.

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    Installation & Setup

    Reviewed May 4, 2016

    A lot of my mom's neighbors use ADT, so we decided to go with them. Ken installed the system for me and he was great. So far, Safe Street has done a good job.

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    Verified purchase

    Reviewed May 3, 2016

    I'd heard good things about Safe Streets through a friend and have them for about a week. So far, I'm okay with the system. The reps are very helpful and knowledgeable.

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    Customer ServiceInstallation & SetupMonitoring

    Reviewed May 2, 2016

    I got the ADT Pulse monitoring from Safe Streets USA because we heard that it's straight wireless and doesn’t use a landline. The installation tech installed the device and did a good job. I called tech support because when the alarm is off, the motion sensors is off also, but I think I figured the problem out. So I’m just waiting for their call back but I don’t think I need them anymore to come up to check the sensors.

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    Customer ServiceInstallation & SetupTech

    Reviewed May 1, 2016

    I called a couple of different places and they seem to have some better pricing than Safe Streets had, which was a little disappointing. But at the same time, when I look around at stores, buildings and banks, I always see security stickers which don't ever say Frontpoint or Uncle Bob's security system. They always say ADT. Since my main concern was to have the backing of a reputable company, I ended up paying a little bit more to go with ADT. So that was, in the end, the selling point. But also getting the cost incentive right up front by signing up through Excel and getting Comcast at the same time was a big reason why I ended up sticking with them.

    The installer that came out was friendly and took care of the installation for me, and it went smooth. The security system includes the ability to toggle it by my phone and go on to the website through ADT Pulse to toggle it. However, that wasn't working for several days and I ended up calling them. But it fixed itself while I was on the phone. I was playing around with it and it fixed it. That was the only issue I've run into so far and even that was not that big of a deal.

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    Verified purchase

    Reviewed April 30, 2016

    Everything with Safe Streets has been good. The installer’s nice and polite.

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    Installation & Setup

    Reviewed April 29, 2016

    I have been with Safe Streets for less than a month now. Installation was easy, and everything has been good. I have enjoyed it.

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    Installation & Setup

    Reviewed April 28, 2016

    Safe Streets were fine during the installation of my security device. Everything has gone smoothly and I haven't had any problems.

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    Contract & TermsTech

    Reviewed April 28, 2016

    I had ADT when I was in Florida and I really liked them. Then another company came up and talked me into changing with them and their contractor was not what they had told me and I was unhappy with it, but I couldn't change back to ADT because I signed that contract. But when I came here, I was able to go back to ADT because the people that bought my house there took over that contract. I've had it for a week. I use it when I leave and it's great.

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    Installation & SetupTech

    Reviewed April 27, 2016

    My aunt and uncle have ADT and they referred us to Safe Streets. So far, our experience with them is good. We like everything about it. We really needed to get the camera and everything and we’re really happy with the system. We had an installation tech come out and he was wonderful and helpful. We definitely feel more secure since we've had our security system.

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    Reviewed April 26, 2016

    I knew ADT so I went thru them and got my Safe Streets USA device. Then, someone came and installed it for me. They have a friendly and knowledgeable team, and I feel safer having Safe Streets.

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    Installation & Setup

    Reviewed April 24, 2016

    I just got Safe Streets last week as my home security provider. An installation tech helped me out and it was all good.

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    Installation & Setup

    Reviewed April 23, 2016

    Installing our Safe Streets device was great. There haven't been any issues, so we've been very happy. Overall, it's a great experience.

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    Tech

    Reviewed April 21, 2016

    We have Safe Streets in our second home. I needed the security system immediately and they came through. I was very happy. The installer was very nice and came from quite a long way. I noticed that quite a few people in my neighborhood have been using the system too. So that's good. I have recommended Safe Streets to other people.

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    Installation & Setup

    Reviewed April 19, 2016

    Safe Streets is safe for my home if I'm away. The person who installed the security device was very nice and did a good job, and I'm happy with him. My son, daughter, and a lot of my family members also have Safe Streets.

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    Installation & Setup

    Reviewed April 16, 2016

    My wife found Safe Streets on the internet and we've been using it for two months so far. It's our first security system. Their guys were very knowledgeable during the installation and their team of people are very professional. With their system, we now feel more secure. I'd recommend Safe Streets.

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    Installation & Setup

    Reviewed April 14, 2016

    Sometimes, things happen around the neighborhood. That's why I got Safe Streets. The installation of the device didn't take long and was done really quickly. the The Safe Streets team answered everything I had asked about and I was satisfied. I feel safer with the security device at my home.

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    Installation & SetupTech

    Reviewed April 12, 2016

    I've had Safe Streets installed a couple of months ago and the installer was excellent. He was a real professional and has been in the security business for a long time. Also since I travel so much, he really accommodated my schedule. Everything I was expecting was provided and I'm very satisfied with it. I would definitely recommend it.

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    Installation & SetupTech

    Reviewed April 10, 2016

    We've used Safe Streets for two months now and it's been fine. I had the security system installed and the installers were fast and on time. My alarm appears to work as advertised.

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    Tech

    Reviewed April 9, 2016

    I've had ADT since Mid-February. I registered with somebody else but I liked ADT a lot more because as the consumer, I don't want to have to set up anything. The installers were courteous. They explained how the system works and cleaned up before they left. I feel safer since having ADT.

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    Customer ServiceInstallation & Setup

    Reviewed April 7, 2016

    I decided to use Safe Streets because of the quick response. I bought a package for the whole house with an alarm system. Device installation went very smooth. I've had them for two months and I have a better sense of security since. It was great with Safe Streets. I'm satisfied.

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    Customer Service

    Reviewed April 6, 2016

    Hank ** came on time to our home with a great attitude and was great with our dogs who followed him around the whole time he was in our home! He was very informative and knowledgeable with the ADT products and performance. He made us feel very comfortable with our choice! Amazing customer service!!

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    Reviewed April 6, 2016

    Jacob was very helpful and polite doing the long job today. We appreciate all of his tips and help.

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    Installation & Setup

    Reviewed April 5, 2016

    My son bought a new house and he talked about ADT and that if I get on, I could save money, so I pulled them up on the internet. I've been with them for about three months now and I'm very satisfied. Installing it was easy and their reps were knowledgeable.

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    Customer ServiceTech

    Reviewed April 3, 2016

    Safe Streets has been great. The installer was very professional, informative, and let me know the step-by-step on how to use the system and gave a guide as well. The person who set up the account over the phone was also good. He answered all the questions that we had. I called back for another question and he was happy to answer. Safe Streets was professional to deal with, in person or over the phone.

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    Tech

    Reviewed April 1, 2016

    When I switched all my utilities, I was told about Safe Streets and decided to go with them because of the offer I got when I bought the house. I ended up purchasing their wireless package which has a little key fob and a motion sensor. The installer was awesome and he explained everything very well. One thing that I like about the system is that it’s really loud, so even though we have a big house, we can still hear it everywhere. Having it makes us feel safer.

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    Customer ServiceSales & Marketing

    Reviewed April 1, 2016

    What legit company, especially in home security, spams? Well maybe if one of you owners owns a marketing (spamming?) company. I have asked on Facebook, in emails, telephone calls multiple times to stop emailing me. Quite frankly I wouldn't want this ** for free from you. Remember. Spammer not legit. And I was actually thinking of ADT. Not now. I let ADT know the same info.

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    Response from SafeStreetsUSA

    Hello,

    Thank you for reaching out to us with this problem. We are sorry to hear that there have been some issues with spamming and we want to help clear them up. Customer satisfaction is a high priority for us and we would like to assist you the best we can. If you could, please call in to our customer service team at 800-575-4939 and choose option 3 to speak to one of us. That way we can better understand the situation and assist you with this. Thank you.

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    Customer ServiceTech

    Reviewed March 30, 2016

    My coworker told me about Safe Streets USA. The package I got has a key fob, and the price was reasonable. Their installer was very nice and quick, and was very clear about what was going on, what I ordered, and how it all works. I have the system for two months now and nothing's been wrong so far. I've called customer service to ask questions like whether I got the right package, and they were very courteous.

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    Reviewed March 29, 2016

    I saw Safe Streets on TV and they said it was good so I took a chance of getting it. I've got the motion sensors and one where I can use a key. It’s been good. I like ADT.

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    Tech

    Reviewed March 27, 2016

    Our experience with Safe Streets USA has been good and I haven't had any break-ins. So far, it always lets us know when we open and close the door. If my kids happen to go out the back door without us knowing, it's going to tell off on them. So I like that. I never had to put it to the test, but I'm sure if I had an intruder that it would alert the police. It was offered to me when I was getting a cable. They had connected me with the ADT and they were telling me about the security system. They were telling me how it worked, about how much I would have to pay. We have just moved here at the time so I thought it was good to have it because we're off in the woods in the country.

    I like it and I need to have some type of security to make us feel like somebody's at the house even when nobody's home. The installer was very friendly and it didn't take him long to do it. After he hooked everything up, he walked with me step-by-step and showed me how to operate it and how to arm and disarm it. I gave them a code for it and I told them if I were to leave the house and there's an intruder and it triggers the alarm, I want to know what they will do if an intruder ever comes in. I want to know if they will call my phone or if they will automatically alert the police station in this area. Since we've had them, we've had peace of mind. We set the alarm every night before we go to bed. We could set it in such a way that it lets the system know that somebody's in the house and that way, we can walk around at the same time the alarm is on.

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    Reviewed March 26, 2016

    Had my ADT security system installed 3/25/2016 by Safe Street USA and wanted to let you know that your installer Juan ** was extremely professional and courteous, respected our home throughout the entire installation even removing his shoes every time he had to go to outside, also explaining every option available and how to operate the system. I will recommend you to anybody that needs a system. Thanks, Juan.

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    Reviewed March 26, 2016

    We’ve used Safe Streets USA for a month and a half now. I used another security system years ago but they're just about the same. Installation was good and their installer did a good job. With this system, I have fewer worries and I’m enjoying it. I’m just trying to get used to it a little more.

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    Reviewed March 24, 2016

    We’ve used Safe Streets for about a couple of months. There were rumors of break-ins in the area and I’m a single parent raising my grandson so I didn’t want to take any chances so I decided to use them. Their technician was awesome and explained everything so well. He went over it until I got it. I upgraded the wall monitor. And since installation, I had a whole lot of peace of mind when I'm at home and when I'm not at home. It's made a big difference. I was a little worried I wasn't going to be able to operate it and it was going to be difficult but it was the exact opposite. That might be because the technician was so professional, patient and courteous. It was an excellent experience.

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    Reviewed March 23, 2016

    My utility company referred me to Safe Streets USA after hooking up the service. It has already been two months since we've used them as our home security service provider and I feel more secure. I can now walk away from my home and everything’s fine.

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    Reviewed March 21, 2016

    My friends referred me to Safe Streets and I got the ADT Pulse monitoring from them. It's been three months since we've been using them as our home security service provider and it's been great. The installation went well, too. Their rep did it as quickly as possible.

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    Reviewed March 17, 2016

    Safe Streets was a recommendation from friends as far as ADT went. The installation of the ADT Pulse went fine and smooth, and the guy was friendly and quick. Now I have fewer worries and I feel safe. It's all been good and pretty smooth so far. I'd recommend it to friends.

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    Reviewed March 13, 2016

    My package comes with the motion sensor and all the sensors for the door and windows. It feels safe. I am just concerned that when we disturb the alarm system, it is still beeping for a minute. Otherwise, it's good and I will recommend it.

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    Reviewed March 10, 2016

    I signed up with Safe Streets last February because their pricing was combined with my electric company SWEPCO. I had somebody come in to install the device, and they were courteous and showed me how to use everything. I'm still trying to get used to the system because there's a whole lot of stuff about it and we went through it kind of fast. But overall, I feel safer since having Safe Streets and I'd recommend them.

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    Installation & Setup

    Reviewed March 9, 2016

    We're in a pretty quiet neighborhood but the crime rate is starting to increase in the area. There were break-ins on our street so certain attributes about what I do can't be replaced being an artist if they get stolen and aren't being able to be recovered. I needed to take extra precautions to not lose those things that I've created. It was more problems in the neighborhood that brought to the conclusion of getting home security and so I got ADT. We've had it for less than three months now. We had a professional install it and they did a very good job. They were very polite, courteous, professional, very easy to understand in what they were trying to explain, and they were done in a quick manner. We got the one that's about $44 a month. I've already talked about it to my neighbors so I've already made a recommendation though that doesn't mean anybody's gonna come over and get the system. But I'm not displeased in any way.

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    Customer ServiceInstallation & SetupTechSales & Marketing

    Reviewed March 9, 2016

    I've used Safe Streets for a couple months now. It is very similar with ADT but I didn't like ADT's bait and switch program. ADT usually comes in with a low ball figure and then their guy tells that you need to add all these sensors and it's gonna be payments you can do for $1400. On the other hand, Safe Streets is more upfront with all the cost of installation. The Safe Streets people were knowledgeable except for the first person that gave me a quote who was supposed to call me back but never did so I had to start all over again. The installation was good but what I didn't like with it is that I told the installer over the phone everything I need and then he shows up to install the system and upsells. At the moment, I'm trying to get back the rebate Safe Streets offered. They said I need to have a receipt which wasn't given by the installation guy and I don't know what to do about that.

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    Reviewed March 8, 2016

    Safe Streets was awesome and I've never had any problems with their team. The guy who came was really nice, fast and took his time with me and made me write stuff down which was a good thing. I would recommend him to anybody. The only problem was I got confused when he was explaining everything to me. My husband called them yesterday and they're going to mail the directions to the little black boxes that we carry on our key chain. Other than that, the experience with them was perfect.

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    Reviewed March 8, 2016

    I was aware of ADT, and then someone came to our door and was offering a special. I’ve been thinking about getting an alarm system and Safe Streets had a good deal. The installers were very polite and got the work done when they said they were going to, and we had a good experience. I feel safer having the system.

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    Installation & SetupTech

    Reviewed March 7, 2016

    We like our Safe Streets security system. A technician came out for the installation and he was courteous and friendly, but he installed our device incorrectly. He had the bedroom window as our garage door. When we open the garage door, it says that the bedroom window is open, so we need somebody to redo that. We got a motion detector included with the package among other things, and then we were given an indoor camera for free. With the security device, it's kind of nice to be able to look at the house once in awhile. The company is excellent in service, and we're very satisfied. I recommended it to a friend that his neighbor just got broke into.

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    Reviewed March 6, 2016

    The installer from Safe Streets was terrific. He was a very nice person and I really liked him. However, I wasn't thrilled with the way the system was presented to me over the phone versus what I got. I also haven't received my gift card yet and they told me I would've already received it and I have not.

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    Reviewed March 5, 2016

    For two months now, I've been using Safe Streets and overall, I had a good experience with them.

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    Reviewed March 4, 2016

    For about four weeks now, we've used Safe Streets' security service. We got their alarm and the installer who set it up was very informative and because their sales rep was good. Overall, it was a very good experience.

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    Reviewed March 3, 2016

    The guy from Safe Streets took four and a half hours setting up the security device. However, he was nice and efficient. It seemed sketchy that he didn't have a company car and just rolled up in his minivan but other than that, I didn't have any issues with him.

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    Reviewed March 2, 2016

    I've been a Safe Streets USA user for a month now and the installation went well. However, the installer didn't clean up the old keypad from the other owners which was not compatible anymore. That's the only thing he couldn't take. But overall, they're easy going and it was a fast installation. So far, it has been a great service.

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    Customer ServiceInstallation & SetupTech

    Reviewed March 1, 2016

    I purchased a package from Safe Streets which includes video cameras. The installers explained everything to me and cleaned up after themselves. I called them twice a couple of days after. We were trying to set up another code in the system and the instructions they gave me the first time were incorrect. Every time we use the alternate code, it sends a burglary signal to the monitoring station. It took us two days to figure out. But once I called back and talked with someone, they got it straightened out. I have been more comfortable since I had Safe Streets. My kids are driving and they're letting themselves in and out of the house and we have a dog at home during the day so it's nice to make sure everything's okay. Safe Streets has a solid product and I am pleased with them.

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    Reviewed March 1, 2016

    Travis was so knowledgeable and helpful. Not overbearing at all. He was very accommodating to our schedule.

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    Installation & SetupTech

    Reviewed Feb. 29, 2016

    Safe Streets was good. I have used it for probably a month or so. I found all the information I need because the technician walked us through, and clear instructions and how to set the system up. So far, so good, and we haven't run into any issues. Since installation, it feels the same but it's better to have a security system installed. So at some level, we feel safer.

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    Reviewed Feb. 28, 2016

    I have been using the Safe Streets premium bundle for less than a month and it's exactly what I expected. Installation went fine and now I definitely have peace of mind.

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    Reviewed Feb. 27, 2016

    I signed up with ADT a month ago. When someone tried to break into my house, I decided to get a security system (Safe Street USA). The device itself is good and I don't have any complaints. The technician from Gaylord Security that came to my house I think has attitude towards things that the company as a whole would want to be represented with - unprofessional. He had a very negative attitude and verbalized it. He didn't like his job, didn't like the company, and he cursed several times. Personally, I can overlook that and I was very satisfied with everything. I called on a Thursday and someone came out on Friday morning to install it. He got here within the timeframe and was done by the predicted time. Overall, it was a very good experience.

    I'm supposed to test the security device every week, though. I know it works because there have been times I've set it and then forgot and opened the door. But that's not the way I'm supposed to test it. In the folder that I was left with, it did not have directions on how to test it. It's more like a step-by-step like how to turn it on and off, adjust the volume, etc. That's not enough. I don't think they should send someone out for a second visit, but maybe they can do a follow-up phone call or some kind of quick sheet.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 26, 2016

    It's been three months since I had Safe Streets and I just love them. The guy who did installation was professional. I had an alarm go off and received a call from them within seconds after I set the alarm off.

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    Reviewed Feb. 25, 2016

    When we moved in our house, we changed our security system to ADT. We got the basic package from Safe Street USA and we've been using them since December. However, I had trouble getting help for my front door contact - with the magnet or sensor that's on the door. If the door opens, the alarm goes off. I had to bypass it. But that aside, it's been a good experience so far.

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    Reviewed Feb. 24, 2016

    I've been using Safe Streets for almost three years now and since having it, I feel confident leaving home. The only thing I am having issues with is the mobile app. Because if I want to look at the camera from my work, it doesn’t come in. I’ll get a frozen picture and it’s not live. But it's probably the fault of the developer. Whoever created the application needs to fix that.

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    Reviewed Feb. 24, 2016

    A friend of mine had the system and wanted me to get mine as I was gone all the time. The Safe Streets installer was professional. I've been using it for a month now and have less worries. Overall, the premium bundle package was a good deal.

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    Reviewed Feb. 23, 2016

    We went through ADT when we moved into our new home in December and they sent Safe Streets USA. The gentleman who did the installation was great, very friendly and professional. It's a peace of mind having the system. My fiancee and baby feel a whole lot safer.

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    Reviewed Feb. 22, 2016

    I already had Safe Streets before in the store. The installation of the device was good, and my experience with their team when I called them was nice.

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    Installation & Setup

    Reviewed Feb. 21, 2016

    Safe Streets has been our home security for a couple of months now. Installing the device went great and all the necessary items were there so it was easy to get done.

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    Customer ServiceInstallation & SetupTech

    Reviewed Feb. 20, 2016

    Since installing the Safe Streets security device, I am less worried and feel good and safe. The installer was quick, knowledgeable, nice and wonderful. Their team called me afterwards to make sure everything is fine. They were courteous and everything is great. I'm not technically smart and it's good that the system is very easy. I'm very satisfied with them.

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    Reviewed Feb. 19, 2016

    I'd recommend Safe Streets USA. Even though I just started using them as my home security provider, all is good and I feel safe having them.

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    Reviewed Feb. 18, 2016

    I started using Safe Streets in December and they were good. They did their job.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 17, 2016

    Safe Streets is great. I have a customer who has it and I thought about getting it after I got settled in. Then when I got a call to get set-up for my new home and my utilities, they hooked me up with several things I could get with a discount. I had it installed last December 15, 2015 and the guy was very good in explaining things to me. It was easy. The sales team was also good. I would have been scared where I am, but it's good to know that if I go and come after dark, everything is secure. I like that feeling.

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    Installation & Setup

    Reviewed Feb. 16, 2016

    Garrett ** installed my security system and was very professional and clear in all explanations of the system, location of the components and answered any and all questions clearly.

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    Reviewed Feb. 15, 2016

    My State Farm agent recommended Safe Streets and having it as my alarm system has been great so far. Since its installation, I have had more peace of mind. It's nice to know when people come in and out and I can look at my driveway if something's happening. I only had one false alarm and their staff were quick on it. Overall, they are good.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 13, 2016

    I got Safe Streets through ADT last December. I called them and they were able to come out quickly. The installation was fine. It’s nice being able to know the activity of the house.

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    Reviewed Feb. 11, 2016

    Safe Streets is great. We have been using their system for the last 2 months and we have fewer worries since its installation. Their installer was a good worker, too. He did everything he was supposed to do.

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    Reviewed Feb. 10, 2016

    I wanted the ADT Pulse product and Safe Streets was the first channel partner that was recommended when I went to the ADT website. The technician who came out to install the system was very knowledgeable and went above and beyond the call of duty to customize the installation to our needs. He upsold me on a whole series of items that I wasn't originally planning on buying. We had a break-in while my wife and kids were at home asleep before and it was bad. But after putting the system in, we feel that the whole sense of insecurity is gone.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 9, 2016

    There was some robbery around the neighborhood, so I got a basic camera and motion sensors from Safe Streets. Installing these was easy. With the system installed, I had ease of mind that I can view my house with all my expensive stuff in there. I've had alerts when I had doors open on accident, and I get a phone call and an email quickly so the response time is good. In addition, when my phone app quit, customer service showed me a video and all I had to do was just reset the system, so now I know how to do that. Safe Streets was also more cost effective than other security providers.

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    Reviewed Feb. 8, 2016

    My property manager told me about Safe Streets USA and I’ve been using them for a month now. The system is versatile and the installation is very easy. The installer was very professional and explained the system thoroughly. Since the installation, everything is fine and definitely safer. Their team has all been very good and excellent.

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    Customer ServiceInstallation & Setup

    Reviewed Feb. 7, 2016

    I have used Safe Streets since December. I went to ADT and they recommended Safe Streets to me because I didn't know anything about it. ADT said SafeStreets was one of the providers that service our area. During installation, the person from Safe Streets was very polite and helpful. And since then, I feel more secure. I live in a two-storey home and my bedroom is upstairs and I feel more comfortable going to sleep. But when I signed up, I was promised a $50 gift certificate and I can't get it for some reason. I've been trying to call them but I'm being given a runaround and I'm really not happy about that. I don’t even know who to contact now. I would recommend Safe Streets based on the installation but based on the promise, I don't know if I would.

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    Reviewed Feb. 5, 2016

    I'm not impressed with Safe Streets' security system at all. My outside camera was just plugged into a wall on the outside. Anybody can walk up on my back porch and then unplug the camera before the camera can even see him. That is not acceptable to me. I would have preferred it to be hardwired someplace else so they can't unplug it. Also, I live in a fairly big house and my main box set the alarm off. It has to be hooked up to a modem which is in my office and my bedroom is far enough away that if the alarm goes off, I can't hear it. It's already happened to me one time and I haven't found a resolution on that problem yet.

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    Reviewed Feb. 5, 2016

    I know my brother and other people had the system from Safe Streets so I went with them. The installation was fast and easy. The guy did a good job of explaining everything. I got the basic package, sensors for the door and motion sensor for the living room. They were helpful and brought peace of mind when I go to bed at night.

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    Installation & SetupMonitoring

    Reviewed Feb. 4, 2016

    Based on reviews on Google, we had Safe Streets as our security provider. We've had them since December, and our experience in installing it was very positive. When my wife accidentally hit the urgent button, the police were on the house in five minutes. It feels safer since we had this security device, and it's a nice feeling when my doors are open and close.

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    Reviewed Feb. 3, 2016

    Safe Streets was recommended to me through ADT. A friend used them also. I only needed one entry and one motion sensor and got the package that ADT advised. Their team was very pleasant and knowledgeable. The installer worked efficiently and got it done pretty quick. Now, I feel secure.

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    Customer ServiceInstallation & SetupTech

    Reviewed Feb. 2, 2016

    Safe Streets USA is slightly known in our neighborhood and the first security service provider that I looked into. I chose them because I'm more familiar with them. The ADT system was installed here two months ago and I definitely feel much safer since then. Installation was really easy. The person who installed it was awesome and walked me through my different options. I told him what I was looking for and he made that happen. He was great. The person who I set it up with on the phone was very good too. She gave me information about what to expect with the billing and made sure that I knew who was the person coming out here.

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    Reviewed Jan. 31, 2016

    We recommend Safe Streets. The installer was terrific and the security device is working fine. I accidentally ran in and it beeped but my husband put the code in and it stopped.

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    Reviewed Jan. 31, 2016

    I was going through ADT and Safe Streets happened to be the licensed dealer that they sent to me. I've been using it for two months now. I chose Safe Streets because of the reputation they have which goes back to ADT. Installation was really easy. I definitely have fewer worries since having Safe Street.

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    Reviewed Jan. 30, 2016

    My friend told me about Safe Streets and now we've been using them for the last 60 days. We used to have a different security provider and I think what I have presently is a little better. Installing the device was very easy and during installation, the team were very courteous, professional and knowledgeable. I feel more secured since we got our device installed.

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    Reviewed Jan. 29, 2016

    When I moved into our house, I had gone to the website for their postal service and Safe Streets USA had a special offer to get the security system installed with discount and other stuff. I purchased a package that's about $50 a month. It has a box that’s cellular-connected, then it’s three doorways, there’s a motion sensor, and a camera. I paid additional for the three window connects. They’ve called me to say that our motion detectors went off. Our dog ended up being too big for it and it went off when we accidentally set it to away instead of stay. Now we have to use the stay mode all the time because of the dog. The installer guy, Leslie, was great, professional and installed everything really well.

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    Installation & SetupTech

    Reviewed Jan. 28, 2016

    Installing Safe Street's security device was pretty easy and I appreciate that the technician told us how to work certain features, and how they may or may not work for us. He's really good about telling us that motion detection may not be a good idea in our living areas since we have a dog that could trip it. I appreaciated his insight so that we don't end up with more of a problem on our hands. Since having Safe Street, I have more peace of mind.

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    Reviewed Jan. 27, 2016

    It's been a good experience so far with Safe Street USA and I'd recommend them.

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    Installation & Setup

    Reviewed Jan. 27, 2016

    Safe Streets didn't set up the system on the first appointment, but they turned up on the second appointment. However, the installation was more expensive than I thought it was going to be. And they had to pull a permit to do the electrical work. I still haven't been contacted by anybody to sign off the permit.

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    Installation & SetupTech

    Reviewed Jan. 24, 2016

    I learned about Safe Streets through a family member. It’s the first time I got a security service provider and since installing it, I've been good because I'm in the house by myself.

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    Installation & Setup

    Reviewed Jan. 23, 2016

    Safe Streets was quick to install my security system. I've had them for a couple of months now and they're very professional.

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    Tech

    Reviewed Jan. 22, 2016

    I have Safe Streets as my security provider for three months now and it has same features as my previous provider and I am satisfied with it.

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    Reviewed Jan. 21, 2016

    I've used Safe Streets USA as my home security service provider for two months now. I first heard of them when I did an online search and my experience with them has been really good and pretty easy. No problems.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed Jan. 20, 2016

    I've used Safe Streets USA as my home security provider since November. It's very interesting and I feel safe with the system. Installing it was okay. The only problem is that they promised me this call that I never received when they advertised it.

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    Reviewed Jan. 19, 2016

    I'd recommend Safe Streets. They've been okay and our home security system has been working good.

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    Installation & Setup

    Reviewed Jan. 18, 2016

    Safe Streets is very easy to work with. The guy they sent to do the installation was very informative and helpful.

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    Reviewed Jan. 18, 2016

    I had a perfect experience with Safe Streets. The guy who came was very professional. He answered all my questions and showed me how to do everything so I was able to use it right away.

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    Reviewed Jan. 17, 2016

    I would recommend Safe Streets. I've had it a couple of months. It's pretty basic but fine.

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    Installation & Setup

    Reviewed Jan. 15, 2016

    It was easy installing the security device from Safe Streets. I got the basic package and since having it, I feel safer at night. Easy and worry-free experience!

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    Installation & Setup

    Reviewed Jan. 14, 2016

    Safe Streets did a good job. They came in and installed everything, more than I expected. The security system is easy, I just lock and unlock it. I'm happy with the way it's working except I wasn't told how to send a check.

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    Installation & Setup

    Reviewed Jan. 13, 2016

    Safe Streets USA was my first choice of home security provider and I've had it for less than a year now. Some guy came over to install the device and he was thorough in explaining everything so I haven't had to call to ask for help. I really like the fact that the little wall thing would tell me every time a door is opened so I do feel a bit more secure. Everything's great.

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    Installation & Setup

    Reviewed Jan. 12, 2016

    I’ve been using my security system for about 3 months now and everything is fine. The guy that installed the system did his work and explained everything on how I can use it and what to do.

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    Tech

    Reviewed Jan. 11, 2016

    We called ADT and set up a contract with them and used Safe Streets as a third party vendor and we've been with them since November. The installer from Safe Streets was very professional. He was in and out and was able to explain everything in detail for us to understand.

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    Installation & Setup

    Reviewed Jan. 10, 2016

    I enjoyed installing the Safe Streets security device. I found everything very professional and wired nicely. And I like it. Since having the device, I feel safe. I don't have to leave my kids with the neighbors and I can sleep well because I can hear everything that's going on and the alarm will go off if need be. I just got home from Utah and the device was helpful. I’m very satisfied and happy with it. My daughter had one in Kentucky too.

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    Installation & SetupMonitoringTech

    Reviewed Jan. 9, 2016

    We didn't have a security device on our house and our next-door neighbor got broken into so I thought we needed to get something. I went through ADT and they set me up with Safe Streets to come and install. The installer explained what he was going to do. They're very professional and didn't make a mess. We found a spot where we were going to put the security device at because it has to be close to a plug and within two hours, he was done. We have three little dogs and people don't normally come into the house as long as there are dogs barking but to have that extra security of an alarm to go off and it's going to dispatch the police in our house, I feel safer.

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    Installation & SetupEase of Use

    Reviewed Jan. 8, 2016

    We had our own home burglary system before but it kept on giving us false alarms so having Safe Streets is nicer in terms of having that added security aside from having a dog. Now, we don't have false alarms which I really like. The gentleman that installed it for us was really nice and helpful. He did it all in one session. He answered all my questions too, about our old system and told us about the ADT system and how it's so easy to use. It's a great system and I'd recommend them.

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    Tech

    Reviewed Jan. 7, 2016

    The technician was knowledgeable and very professional and I feel a little more secure since having Safe Streets. It feels nice knowing that we've got an extra layer of protection.

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    Reviewed Jan. 6, 2016

    I haven't had Safe Streets USA that long but it's better than the last group we had. The people I've dealt with seemed to be competent too. So far, so good.

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    Installation & SetupTechDelivery & Shipping

    Reviewed Jan. 4, 2016

    The tech did a great job in installing our security device -- quickly and cleanly. Safe Streets delivered what was promised and promised what was delivered.

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    Sales & Marketing

    Reviewed Dec. 31, 2015

    I got the security camera from SecureYourHome and it was installed by Gaylord. They were efficient, professional and they explained everything to me. Also, I had a good interaction with the specialist during the sales and scheduling process.

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    Installation & Setup

    Reviewed Dec. 30, 2015

    Everything went fine during the sale and scheduling process with the SecureYourHome specialist. I got a combination of different things from them. Then the guy from Gaylord did a good job during the installation of the security system. He was excellent and very efficient. he security system was straightforward and everything's fine.

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    Installation & Setup

    Reviewed Dec. 28, 2015

    I am very happy with SecureYourHome and Gaylord Security. The man who came took care of things for us. He was a nice young man who was very thorough and patient (with good results) during the sale and scheduling process. He did the whole thing during the installation as well. I absolutely had no problem.

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    Installation & Setup

    Reviewed Dec. 26, 2015

    The specialist from SecureYourHome did a good job but some of the items that we asked for weren't available, like the LCD stream monitors. It would be nice if they had all products from stock. Other than that, they did a very good installation for us.

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    Installation & Setup

    Reviewed Dec. 24, 2015

    The SecureYourHome specialist didn't really go through all the features of the panel, so I'm still learning. I'm going to have to buy other receivers for the other windows, but so far so good. Since installing their system, I don't have to worry anymore when I leave.

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    Installation & Setup

    Reviewed Dec. 22, 2015

    We had a good experience with SecureYourHome. It was the first time that we had an alarm installed. With the promotion that ADT was on, as far as the $99 install, it kind of caught us a little off guard. But once I understood what was happening, the service guy would come out just to install certain sensors and take off. In terms of the service and the installation, it was very professional. The gentleman that came out was very thorough and he went through everything in explaining everything. We are definitely more confident since installing the system, especially with recent break-ins in our neighborhood. We're a lot more confident being able to leave and not have issues. My wife and I commute to and from work, so we're not right in the immediate area during the day. So it's nice knowing that we have the security system in place.

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    Customer ServiceInstallation & SetupMonitoringTechReliability

    Reviewed Dec. 19, 2015

    I'm having them come back out Friday because the system is not working. Their workers were extremely courteous and they were great at trying to explain but the system is unsuccessful. I'm not pleased at all with the product. My connection is weak here so I had to have an antenna. But the installer did not install a large enough antenna and the motion detector would not work. I also found out that even though it's ringing with the door connections, it doesn't actually send back to anyone because my bug guy came in with the alarm set. I forgot to tell him about the new alarm system so he didn't have the code. He was unable to turn it off and I was at work that day. I had no clue he even came by the house until I got home and saw his bill on the counter. I should have received a call saying, “Your alarm system is going off. I didn’t get a call and the police weren’t here. I paid all the money for nothing.

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    Installation & SetupSales & Marketing

    Reviewed Dec. 17, 2015

    I wanted to get ADT so they sent SecureYourHome. Their specialist during the sales and scheduling process was amazing. He was helpful and friendly. As for the installation, it was a great job done. It was completed in a speedy amount of time. Now, I definitely feel way more secure.

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    Installation & SetupTech

    Reviewed Dec. 16, 2015

    There was no problem with the installation and the technician was very nice and professional. The only problem was that SecureYourHome told us we were to get a $100 rebate in a form of a Visa card and we have not received it. That was supposed to offset some of the costs. I'm very dissatisfied right now. It was part of the promotion and when the guy came over, we filled out all the paperwork. We received the stop signs but have never received the card. They said it may take a little longer.

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    SafeStreetsUSA Company Information

    Company Name:
    Safe Streets USA
    Address:
    3400 N. 1200 W
    City:
    Lehi
    State/Province:
    UT
    Postal Code:
    84043
    Country:
    United States
    Website:
    www.safestreets.com