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SafeStreetsUSA

Formerly SecureYourHome

SafeStreetsUSA
Overall Satisfaction Rating 4.58/5
  • 5 stars
    766
  • 4 stars
    131
  • 3 stars
    47
  • 2 stars
    17
  • 1 stars
    37
Based on 998 ratings

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    As the largest ADT Authorized Company in the United States, we connect you with the best local ADT Authorized Dealer in your area and send a technician out to install the system as soon as possible. Receive a free quote by calling or filling out the form, and we will work closely with you to figure out exactly what you need to help protect your home and family. ADT is the most well-known security company in the industry, and we strive to satisfy our customers by providing the best experience possible- from the sales and scheduling process to the installation and the ongoing monitoring.

    BOTTOM LINE

    SafeStreetsUSA offers five plans ranging from basic to comprehensive. Although they charge installation fees, it’s a good move to have any system set up professionally.

    PROS

    • Affordable options
    • Smart automation features
    • More plans than most companies

    CONS

    • Installation fees

    Top SafeStreetsUSA Reviews We Found

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    Rated with 5 stars
    Verified Reviewer Verified Buyer

    We moved to Arizona from Colorado and we will be traveling quite a bit. We thought it was smart to have a security system … I got everything that I expected from SafeStreets and there were no surprises … I’m perfectly satisfied with it and I will recommend SafeStreets.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer

    I purchased a home security system through SafeStreetsUSA for my peace of mind. The cost was very adequate. The features are great and the quality of the equipment is good. I also use the smartphone feature and it's very convenient.

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      How does SafeStreetsUSA work?

      SafeStreetsUSA is a registered provider of ADT security equipment — this means they install and provide monitoring for home security equipment manufactured by ADT. SafeStreetsUSA offers five different packages, some of which come with home automation features. Contracts are available with lengths of 36 months. There is no DIY option for installation, so a SafeStreetsUSA technician will install your system for you. Next-day installations are available in some cases.

      SafeStreetsUSA cost

      The cost of a SafeStreetsUSA security system starts at $36.99 a month for a basic package, all the way up to $62.99 a month for the most comprehensive plan. Certain additional technologies will cost more. Every security system must be professionally installed and will cost $99 for most systems, or $199 for SafeStreetsUSA’s premier system.

      PlanMonthly costsInstallation cost
      Standard Monitoring$36.99/mo$99
      Premium Cellular$44.99/mo$99
      ADT Pulse Tier I Remote Access$52.99/mo$99
      ADT Pulse Tier II + Video Security$58.99/mo$99
      ADT Pulse Tier III + Video Security & Home$62.99/mo$199

      SafeStreetsUSA plans

      SafeStreetsUSA has five plans: Standard Monitoring, Premium Cellular, ADT Pulse Tier I Remote Access, ADT Pulse Tier II + Video Security, and ADT Pulse Tier III + Video Security & Home.

      The Standard Monitoring package
      This is the most basic offer from SafeStreetsUSA and starts at $36.99/mo. Installation is $99. It offers:
      • ADT 24/7 monitoring
      • Digital keypad
      • Entryway contracts
      • Keychain remote
      • Pet sensitive motion detector
      • High-decibel alarm
      • Backup battery
      • Yard sign and window decals
      • Fire and smoke monitoring (additional cost)
      • Carbon monoxide and food monitoring (additional cost)
      • Touchscreen keypad upgrade (additional cost
      The Premium Cellular package
      The Premium Cellular package comes with everything included in the Standard Monitoring package plus CellGuard, which is excellent for those without a landline. CellGuard allows the security system to communicate wirelessly with the ADT monitoring center. Premium Cellular has the following features:
      • Everything in Standard Monitoring
      • CellGuard
      The ADT Pulse Tier I Remote Access package
      This package does exactly what it sounds like — it gives you the ability to control your system remotely. It has the following features:
      • Everything in Premium Cellular
      • Remote web and mobile access
      • Remote arm and disarm
      • Email and text alerts
      The ADT Pulse Tier II + Video Security
      The ADT Pulse Tier II + Video Security provides everything offered in the ADT Pulse Tier I Remote Access package, plus the ability to view real-time video of your home.
      • Everything in ADT Pulse Tier I Remote Access package
      • Real-time video viewing
      The ADT Pulse Tier III + Video Security & Home
      This is the most comprehensive and technologically advanced package offered by SafeStreetsUSA. It offers what all the other packages offer, plus extra technologies that generally come at an additional cost. This package includes:
      • Everything offered by the other packages
      • Lighting control
      • Thermostat control (additional cost)
      • Small appliance control (additional cost)
      • Door lock and unlock (additional cost)

      SafeStreetsUSA equipment

      SafeStreetsUSA installs all equipment professionally, and each installation comes with a six-month satisfaction guarantee. SafeStreetsUSA has enough home automation technology for those looking to have a smart home. Smart features from SafeStreetsUSA include:

      • Video doorbell camera
      • Remote access
      • Mobile app to arm and disarm, control smart devices and receive text alerts
      • Door and window sensors
      • Carbon monoxide detectors

      Do we recommend SafeStreetsUSA?

      Yes. SafeStreetsUSA has five packages designed to accommodate the needs of most people, and their ADT equipment has a proven history. Their mobile app allows you to enable and disable your smart devices remotely. The installation fees might seem problematic at first, but it’s worth the peace of mind knowing your security system will be installed correctly, especially with SafeStreetsUSA’s six-month money-back guarantee.

      SafeStreetsUSA Reviews

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      How do I know I can trust these reviews about SafeStreetsUSA?
      How do I know I can trust these reviews about SafeStreetsUSA?
      • 2,347,099 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.

      For more information about reviews on ConsumerAffairs.com please visit our FAQ.

      Page 1 Reviews 0 - 10
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Jan. 9, 2020

      We had the ADT system installed by SafeStreets- after 2 days, we decided to cancel as we did not like the 3-year contract. After canceling, I heard nothing for weeks- I reached out again and they had given me the wrong email address to send my cancellation letter to. They said they would honor my cancellation within the 3 day period because it was their fault that they had told me the wrong email. After the system was taken from my home, I called again to see when I would get my refund ($397.74)- the woman on the phone told me that I would have to pay thousands of dollars because I had canceled my contract. I explained to her that I canceled within the 3 day grace period and SafeStreets had given me the wrong email to cancel. She said she could NOT help me with my refund and that if Safe Streets did not cancel my account correctly- I would owe thousands of dollars to ADT.

      I was extremely frustrated and talked to 4 different people at Safe Streets and ADT on that day to figure out where the miscommunication was. Finally, I was told that my account had been cleared out correctly and I was to talk to ADT about my refund. I called ADT and they told me that my refund would be issued after the New Year on the 7th of January- which at that time was a month away. I waited until 1/7/2020 which was the date I was told my refund would be issued. To my surprise when 1/7/2020 came, they CHARGED ME AGAIN for ANOTHER MONTH OF SERVICE!!!! I could not believe that not only did I NOT receive my refund but I was charged for another month of service when I hadn't had the system in my home for over a month!

      I called ADT to figure out why I was charged AGAIN and why I had not received my refund. After being transferred twice and on hold for 15-20 minutes, he told me my account was not completed canceled out previously and said it would take another 15-20 business days to get my refund which is now another $55.50 more than the almost $400 previously owed to me.

      I am so disgusted with the awful communication with Safe Streets and ADT. How in the world is it OK to take money from my bank accounts when I was over a month ago that my account was completed closed out- and I had spoken to 4 people in ONE phone conversation making sure my account was closed correctly. I guess I will check back in 15-20 business days to make sure I was refunded properly and for the correct amount. The frustration and the hours I have spent trying to get my money back are not worth the home security AT ALL! I would rather buy a RING system and set it up myself for the hundreds of dollars that I have YET TO BE REIMBURSED FOR!

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      Rated with 3 stars
      Verified Reviewer
      Original review: Oct. 8, 2019

      They came to my house and sold me a system. The tech came out and installed everything and showed me how to work it. I was given an option to get a ring doorbell for free or a camera outside. I chose the Ring doorbell not knowing (salesman failed to mention) that there would be a charge for services from Ring on top of the service you already pay for through ADT or you won't be able to view any of your past motion and it doesn't detect motion any longer. Kind of defeats the purpose of having it, right? I called the company and explained to them that moving forward customers should know that if you choose to get a Ring doorbell vs a camera then you WILL be charged after the first month just to have motion detection in your yard and they won't tell you when they come out so beware of this.

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        Rated with 5 stars
        Verified Reviewer
        Original review: Aug. 9, 2019

        My wife and I were pleased with the technician that came to our home to do the installation for our new security system, he was punctual, friendly, knowledgeable and professional. He made suggestions for the locations to place the sensors for better home security. The technician patiently took the time to show two seniors how to alarm system works on the screen and our phones. He returned with the fire alarm system 2 days later. We didn't initially order one.

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        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: Aug. 6, 2019

        I had had no contact with anyone at SafeStreets or any of its agents and yet they still thought it would be appropriate to run my credit for an alarm system. It should be standard practice to have the permission of the person whose name and credit are being used to open an account. The fact that Jay (the salesman) claims no responsibility because he thought I was married to the person who provided my name is also ridiculous. That would mean that any third-party whose last name is the same as a potential customer is at risk of fraud and identity theft, because Jay and SafeStreets will happily run your credit and open an account in your name without ever having spoken to you. Regardless as to whether a third-party is related to a potential customer, the third-party should ALWAYS be aware that a credit check is being run, and an account is being opened in their name. Always.

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        Rated with 1 star
        Verified Reviewer
        Original review: May 18, 2019

        I was researching home security systems and did an online inquiry with ADT. They called me several times every day but I was unable to answer. When I called them back during my lunch break, Maria was very informative and gave me great information and great quotes. When I told her I needed to discuss with my husband first she turned on the pressure. I asked how long the quote was good for. She said, "Only during this phone call." I again thanked her for the great information but still insisted I needed to speak with my husband first.

        She insisted I should schedule an installation date. I again said I needed to discuss with my husband first. She then said “Clearly you are not being honest with me” questioning me and saying I must have other hidden reasons for not buying. I said “Wait a minute honey, don’t you dare tell me I am not being honest” and told her that was no way to secure my business. To which she responded “I didn’t have your business secured to begin with.” At that point I said, "Thank you very much but I won’t be doing business with you" and she hung up on me. I was totally prepared to buy until this conversation, and I hope someone from ADT reads this and cares enough to respond.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: April 4, 2019

        Today, there are so many people that break into houses. I've never been broken into before, but I don’t wanna be either. I have never had an alarm system before and I thought that I would be a lot more safe with one. ADT is a widely-known company and I thought they would do a good job. They wouldn’t be in business for as long as they have been if they weren’t doing a good job.

        I've been with them for about three months now and it has been a learning experience. There have been three different times that I forgot to turn the alarm off. I went out the door setting the alarm off, then ran to the unit and punched it off. Then, the alarm company called me and said that there was an alarm at such and such exit. I said that I screwed up and they were really nice about it. They said that they were glad that I was not having a problem. They also always ask me for my security pin. Their response time has been good. I understand that they can't dial my number in just a second. They also gotta make sure it's an alarm before they send the police, who get upset with false alarms. But if somebody breaks into my house, they' won't be playing around. They're gonna come in and immediately go for stuff. I'm thrilled with my experience. If I moved and got another alarm, it would be with the same company.

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        Rated with 4 stars
        Verified Reviewer Verified Buyer
        Original review: April 3, 2019

        The SafeStreetsUSA guy that did the installation was great. He explained everything multiple times and got everything set up. He set the alarm off and made sure everything worked. The system works well and people should get it.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: March 30, 2019

        The SafeStreets rep introduced the product to me and told me about how it works, the functions on it, and how to use it. I went ahead and just signed a contract, and somebody came to my house and installed it. That process took a month. The security system has good features and I feel secured with it, but I really can’t upgrade --- that's okay. One day I had an issue with the system and I called their customer service and I was able to talk to a technician. I have had SafeStreets for three months now.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: March 29, 2019

        I’m a widowed woman and for safety, I decided to purchase a home security system. My utility provider solicited SafeStreetsUSA and the deal was good, so I went for it. The interaction and communication with their sales reps were excellent. The process was easy so I went through it without any problems. The installers came at the appropriate time, everything was timely and the instructions were very easy. The quality of the system’s features is good. I use the smartphone feature but it’s taking so long to connect when I use my phone so, I have to use either the remote on my keyring or just get in the house before the alarm activates. It started happening in the last three days. It would still be saying, “Connecting, connecting," and I'm in the house. Nevertheless, since having the SafeStreetsUSA system, there has been a level of security. It’s worth it if you can afford it.

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        Rated with 5 stars
        Verified Reviewer Verified Buyer
        Original review: March 28, 2019

        I got a SafeStreetsUSA system based on recommendations. Everybody from SafeStreetsUSA has been absolutely great so far including the guy that came to install. I like the system's features. They’re very good. The system has been helpful.

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          SafeStreetsUSA author review by Ben Mannes

          SafeStreetsUSA offers monitored home security packages that start at $36.99 a month with a three-year contract. Wired and wireless home alarm systems are available. SafeStreets is an ADT-authorized provider.

          • Security equipment: Standard home security products include a digital keypad, entry contacts, a keychain remote, a pet-sensitive motion detector, a high-decibel burglar alarm, a backup battery, a yard sign and window decals.

          • Security features: Premium home security services include fire, smoke and carbon monoxide monitoring, remote web and mobile access, real-time video surveillance and smart home automation features. A mobile app is available with premium home security plans that lets you get alerts and control lighting and small appliances.

          • Monitoring services: The company is an ADT-authorized provider that includes ADT monitoring on their home security packages.

          • Installation: SafeStreetsUSA provides professional installation for $99.

          • Trial period: SafeStreets is backed by ADT’s six-month money-back guarantee. Equipment must be returned before refunds are issued.

          by Ben Mannes Home and Personal Security Expert

          Ben Mannes is a noted subject matter expert in public safety, exam integrity and investigations. He began his work in public safety in 1994 and has a Master’s Degree in Organizational Leadership and a Bachelor’s Degree in Criminal Justice from California Coast University. He is both a Certified Exam Security Professional and Certified Protection Professional.

          SafeStreetsUSA Company Information

          Company Name:
          SafeStreetsUSA
          City:
          Kent
          State/Province:
          WA
          Postal Code:
          98032
          Country:
          United States
          Phone:
          (866) 757-8976
          Website:
          www.safestreetsusa.com