SafeStreetsUSA Reviews

I just wanna say when it comes to customer satisfaction, technician Anthony is on point. Mind you, my appointment window was from 8 o'clock am to 12 o'clock pm ...Anthony showed up at 7:54 am and was ready to work. He even cleaned up after himself as he worked along setting up one piece of equipment to the other, as well as showing me what he was installing and explained each piece. Then he helped me get all my applications set up and gave a full description on how to use my new equipment, then once said and done, answered any questions I had to ask. I would definitely recommend this company's service hands down. Thank you, Anthony.

I wanted to share some praise for our technician, Anthony, who handled our recent installation. He was prompt, courteous, and highly professional from start to finish. Anthony did an excellent job installing our security cameras and made sure we felt completely comfortable with the new equipment by explaining how everything works and showing us how to use the system. To top it off, he even cleaned up his work area with a small vacuum before he left. Exceptional service!

Excellent experience with my ADT technician, Scott. He did a fantastic job with the installation and made sure everything was set up properly before leaving. He was extremely knowledgeable about the equipment and took the time to explain how everything worked, answer all of my questions, and made sure I felt comfortable using the system.

I had an amazing experience with SafeStreets. Jeffrey had detail knowledge of the product and its benefits. He walked me through each and every step of the process from installation to test and trial. He walked me through the app and the panel in detail.

Chad arrived on time. We took a full walk around the property. I voiced my concerns. We went over additional equipment. He set up all my devices including my garage and front door lock to work with the installed equipment. He was great.

The technician was very helpful in getting me set up.

Sent To: compliance@safestreets.com. No response. I acquired the services of Safe Streets security systems in March 2026 after purchasing my new home. The builder provided incentives to include contracting with Safe Streets for installation of doorbell camera and security front door lock with keypad, allowing homeowner to pay only $34 per month for monitoring. Upon contracting with Safe Streets, I was charged installation fees and the cost for monitoring services doubled. The alarm system continues to malfunction from first installed to present, charging my credit card $100 for service without authorization. I am requesting a full refund of all payments, an experienced technician to solve the problem with the system, and then charge the appropriate rate of $34 for monitoring services. If Safe Streets refuses, I am requesting cancellation of services and removal of their equipment.

He was extremely helpful and kind and very knowledgeable

David was very personable and very helpful. I appreciated all his work and his explanation on using the system!

Awesome customer service and very well detailed SafestreetsUSA employee.

Leslie came in and got all of things connected and got everything on 1 app instead of 4 different apps. Thank you!

Safe Streets took great care in installing our security system and cameras and also showing us how to use the system.

Brandon took care of me and helped me learn the system. Appreciate all the help.

Install went smoothly. Brandon was great and so was his boss handling the billing.

Less than one week from installation, I look at my credit card statement. I see the $249 activation fee, normal and talked about over the phone when I signed up. Then there is a charge for over $2,200 - to which I thought I was paying for the entire 36 month contract in full- at a prorated amount for paying it in full vs monthly. Then there’s another charge for $82 for a monthly installment fee. I called the rep I signed up with, and she transferred me elsewhere. I tried to explain that all I wanted was what I signed up for on the phone, not a bunch of extra equipment that I have no idea what it means- but then my lack of knowledge in their business Sales techniques and tactics end up hurting me. I had a bunch of add-on crap that was NOT apart of whatever I signed up for. I mentioned that multiple times to the technician here.

Good install, very friendly, professional, and informative.

I bought a Google doorbell V2 wired to replace my existing Google Nest doorbell camera. The technician was not able to install the doorbell to where it worked properly with my existing chime, and instead of resolving the issue, replaced my camera that I bought with an ADT camera. He said it was the exact same doorbell camera. Tonight I tried to get the 24/7 recording set up, and discovered that what he gave me is a battery version, not a wired version, and the battery version does not support 24/7 recording. And now he has the doorbell camera that I bought from Google. I want the original doorbell camera returned to me and installed by someone who knows how to install the google v2 wired doorbell camera that I bought.

They came promptly and explained the services thoroughly. Was a clean and fairly quick install and we are very happy with the outlined services. Agent was very knowledgeable and easy to work with.

Robert is an excellent representative of the company. Very pleasant, knowledgeable and helpful. Very satisfied with the work he did and the clear explanations he provided.

Very pleased with service, great customer service!

First I'd like to say perfect technician!! Tip my hat to him, he was polite, respectful, honest, and very informative, walked me through every step, process from start to finish. Thank you... Respect.

I had a problem with the date of installing an billing and it took 2× to solve the problem.

Very respectful and nice. He made sure I knew how to work everything before he left! Side note: he’s funny🤣🫶🏾 Great customer service 10/10.

Very nice guy. Knew what he was doing. Would recommend him for any future project.

Great service. Great tech. I would like to recommend.

Great service on time, great personality 👍 👏 👌 👌 👌 😀 🙌 🙌 😎.

He did a great job and couldn’t ask for a better tech.

Harry was excellent. Very knowledgeable and efficient. Very willing to explain all facets of the ADT installation.

Kam was very helpful and respectful. Such an easy process.

Christian ** fully explained the system being installed and all devices being utilized and how to use them. Thank you.

ADT/SafeStreet are dishonest!!! Promised me a security system for my house, woodshop and laser building. Installed equipment but was told needed a repeater as laser shop is 150 ft away. April 14th. Told me monitoring fee $71. Per month. Then hit me with equipment cost $5700. Which had a loan through Synchrony $131. Per month. They started charging monitoring fee immediately and weren't finished until May 27th.

Safestreets and ADT both are the worst people you could ever deal with!!!! We had our service hooked up on May 8th and had it canceled may 9th and adt took money from us that same night then we called and called and everyone we talked to had an attitude or couldn’t give us a straight answer and it also took over a month for safestreets to give adt our cancellation notice so we got charged again in June and then they was telling us that they only charged us for one month!!!

I loved the guy that came to help us out with our security system. He was nice and helpful and was quick and efficient.

The technician was on time. Knowledgeable and answered my questions. Offered suggestions and product alternatives. Absolute professional. I will suggest your services to an associate.

Safe Streets was on time and very knowledgeable. Victor, was fantastic! He knew his products and was able to make the correct recommendations for my situation. I am very happy with my experience. I would highly recommend.

Didn't hook up equipment correctly, didn't realize in wasn't functioning properly until 3 months later and when I called they said, "You are no longer under warranty. We can't do anything. Call ADT." But they did take my money of over $4,000.00. Crooks, scammers. So tired of dishonest people in the business world.

Absolutely horrible experience with ADT and Safe Streets USA. The system constantly caused problems with the glassbreak sensors, and instead of fixing the issue properly, I was trapped in a 36-month contract with almost no real help. Customer service and supervisors showed zero flexibility even after repeated complaints about the system reliability.

This is the worst company I have ever dealt with. They are complete scam artists! They pressure you into buying their most expensive package and use deceptive tactics to lure you in. SAVE YOURSELF FROM BEING HOODWINKED. When I refused to fall for their nonsense, the installer, Victor, had the nerve to make me feel as if I had to purchase their crappie service.

Safe Streets came to my house and installed 2 of the 12 cameras and came back a week later with the wrong kind of camera, was suppose to come the following Saturday and they said the cameras haven't come in. (I can order the camera they use and have it here tomorrow!) It is now April 26 and still haven't gotten my 10 cameras. I've already gotten a bill from the 0% credit card they sent me up with! I would never recommend this company!

For one month I have waited for 2 security cameras to be installed. It was bad enough to be ambushed. I needed internet after the Tech arrived and installed alarms on windows and doors plus monitor, but then I was told too I could not have 2 yard signs installed as they would only get stolen. I have been left hanging 3 times with delays or no shows and no courtesy call the last time to say they were not coming. As far as I am concerned, ADT Safe Streets has broken the contract. Whenever I try to contact them the phone answers then hangs up. I called through ADT who cant do anything but give me the same phone numbers to call.