Tracy ** first of all did a fabulous job of "blindly" pre planning what our unique home ADT needs might be, and setting us up timely with Jay! He was fantastic! 10 stern all doors, and 2 more in from the garage!?! What a nightmare! The unique U shape in a secluded environment, with non tech savvy local parents, savvy out of town kids who visit, us who travel extensively, and a house sitter who desired safety assistance... That was a tall order! From security to fire, to CO2 and emergency medical, ADT was able to comfortably meet and exceed all our needs!! What peace of mind! Thank you and major Kudos!!
When I switched all my utilities, I was told about Safe Streets and decided to go with them because of the offer I got when I bought the house. I ended up purchasing their wireless package which has a little key fob and a motion sensor. The installer was awesome and he explained everything very well. One thing that I like about the system is that it’s really loud, so even though we have a big house, we can still hear it everywhere. Having it makes us feel safer.
I had a break in about two years ago then it was very, very hard for me to sleep at night. SecureYourHome offered a special and I couldn't resist it so I took advantage of it. It was the security alarm with the door and the little remote control that I'm able to use at night in my bedroom. I turn it on and got the motion detector in the kitchen area, which is my main concern. On the first night they installed our device - absolute fantastic. They explained everything to the smaller details. I love it. My husband and I had both been very, very comfortable and secure. We don't worry about anything. Since having this installed, I sleep like a baby at night. I haven't slept this well in years. It's been amazing.
Installer Brian was knowledgeable and very nice. Was very curious and made very little mess at the house. Customer service was top notch. All equipment was very nice from honeywell. The system exceeds my wife and I expectations and gives us peace of mind when we are out.
This is my first time using ADT, and I was very happy with the professionalism, knowledge, friendliness, and customer service provided by Jacob **. He was able to walk me through the entire system, answered all of my questions honestly and openly, and showed me exceptional attention to detail. I look forward to many years with ADT!
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I've been using Safe Streets since I moved in last 2012. Everything was good during the installation and there were no problems. Everyone was really nice, helpful, and walked me through the process. They did a great job. My package includes a camera outside that definitely makes me feel better. If anything happens then I would be able to have it on film. It makes people not want to break in because they know I have a camera on the outside, an alarm system on the inside, and a dog. It was a good experience and I have no complaints.
Jake ** came to do a Pulse upgrade at my house. I knew I was in good hands because he was also the tech that installed my system three years ago. I could not be more pleased with my experience. Jake was friendly, polite, professional, and very efficient with his task. I would highly recommend Jake and Safe Streets based on my experience.
I've had a great experience in getting my security system from Safe Streets USA. It went very smooth, quick, and easy. I had been seeing it around my neighborhood with all the signs in the yard, then called them off the mailer. They were very helpful in setting a payment plan because the cameras were expensive. They were able to break that down into three payments for me.
The installer came ready to install but I wasn't ready since we were doing a house remodel. I just wanted someone to look at the house and give me the ideas and show me where to put cameras and how the security system is organized. When I was ready I asked him to come back and he did and we put everything together. He was great and did a great job. I'm computer-challenged but I know a little of setting up everything so he helped me and he was very informative. He left me some wire for my contractor to run from one area where we will put the box to where the digital screen was gonna be.
I'm at my fiancé’s house quite a bit right now and I have a contractor stay and fill up my house right now so I don't use the system 100% the way that I wanted to. We don't arm it but I like that I can use the cameras so I see what's going on because I still have the contractor and stuff in my house and sometimes he's coming and going from different times. Ao far, I haven't had any issues and I already recommended them to somebody that was interested.
We purchased a home and were using the XFinity home security through our cable company before we moved. I went online and googled as well as pulled up some local home security companies in my area. I'd heard a lot of good things about ADT and read some reviews. There was another company that I had reached out to but when I made the initial phone calls, Safe Streets really made me feel at ease. The Safe Street guy explained to me that whenever the alarm goes off, we'll get a call within the first eight seconds. I never experienced that with my XFinity home security. We had our system go off for over a minute one time and nobody ever called us. That's one thing that we've experienced that is wonderful in that aspect. In case we had a home break in and nobody ever called in then that's ridiculous.
At the initial set up, the Safe Streets guy who came to the house was extremely thorough with each package. Even though I'd already chosen a package, he briefly went through the other ones in case I wanted to change or I wanted to add anything and I appreciated that. Once I told him what we wanted, he was really quick with doing it. He cleaned up after every time and wasn't messy at all. I had a ton of people over at that time since we just purchased our home so I had other companies in my house and nobody was in the way. It was pretty great.
We've got the system since August and at first I didn't like when we opened the door and it would say, "Front door opened." It was so annoying. Then I actually liked it because if I'm already back in my bedroom and my daughter is going out of the house, I know if the door is open. That makes me feel good and now I really appreciate it. It has been an outstanding experience.
My family has used ADT for as long as I can remember. When I purchased my own home, it was also offered to me as part of a new homeowner's package through Safe Streets. Installation was quick, easy, and painless. The gentleman who installed the device was great. There was a little extra cost because we were covering a couple more doors than within the initial offer but he explained the contract and I've since gotten a $100 gift card. The customer service team is some of the friendliest people I've talked to in this whole new homeowner thing.
The week before, I had a couch delivered and my neighbors, who are the most delightful people ever, tried to disarm the system. I had given them the information but they entered it incorrectly a couple of times and then the fourth or fifth time, they got it correctly. I got a notification immediately and they said, "It's been corrected." I'm not at the house all the time and so it's nice to have that peace of mind.
Been since May have not received rebate. Done all the paperwork sent in. Looks like I'm going to get ripped off on the rebate. Hope nobody goes for the rebate scam. When you call somebody nobody knows nothing.
I had bought a house and ADT was already in it. I've ordered that my ADT system be updated and that's when I realized Safe Streets is the one controlling the system. There are a couple of sensors that needed to be upgraded. The key fobs were reused. I haven’t really messed with it yet but I have to be either standing in front of the main panel to get it to work or it might just be a dead battery.
My wife likes the system. I left the country for a couple of weeks and she really appreciated having it. But I grew up not locking my doors so it’s a nuisance for me. But it's easy to use and the simplicity of the system is the best thing about it. It would be nice if I could simply log into my phone and watch what’s happening. They have tried selling us on expanding what we have to the next package, but I don’t see why there’s $15 more a month when the technology is there. I’m not getting more service for it and there’s nothing value added besides the fact that I can turn on the app on my phone but I should be able to download online for free. Otherwise, I could always go to Home Depot or Lowe’s or Amazon, get a half dozen cameras and set up my own system at home.
I feel better about the Safe Streets system being there. Having it installed was easy but there's an additional sensor that's supposed to be installed and I've never heard from the installation people for over a month now. I'm dissatisfied with their lack of follow-up. But overall, I've had satisfactory experience with them.
We know that our home is safe with Safe Streets USA. We got the pulse package from them. The technician was professional, informative and efficient. It was a great investment for our home and our family. Definitely, we have a peace of mind.
I already had the device installed. It was just a matter of them exchanging the one that I had in there, and the entire thing was done in a couple of hours. They were very friendly and showed me how to operate the security device. The person who did the installation was really good. He informed us of everything that he was doing and why he was doing what he did. It was a clear explanation of the services that we would be getting and who would be providing it. And if we needed him again, we'll give him a call.
My installer Mr. **, Joel was extra early and waited patiently, that was awesome. Installed the system wonderfully, clean and lighting fast. He also explained the whole system patiently and thorough to me. I appreciated his warm and friendly service. I will highly recommend him to anyone. Thank you Mr **.
We were looking at Cop but we realized that they were more of a target and a lot more people stay away from ADT signs than they do from Cop, so we thought Safe Streets was the better deal and began using them since the end of August. The guy that helped us install the system was really nice. I enjoyed him being around and he was very wonderful. We got the package with the security on the wall, the door and one window. Since we got it, I feel super secure and don't have to worry about anything.
When I was setting up the electric for my new house, First Energy had a connections program where they offer discounts upon signing up for security or cable with ADT. The installation went really well. The team who came out was friendly and showed us how everything worked. It is installed in my mother's home and it provides me security knowing that she's safe. Overall, our experience with Safe Streets has been easy and I was very happy.
I am very sorry to hear that there have been communication issues and problems with your system. Our customer service team is standing by and we hope to hear from you soon so that we can solve this for you. Please contact us at 1-800-575-4939 and then choose option 3 for customer service. We look forward to hearing from you and getting this taken care of.
Original review: Oct. 5, 2016
I'm not impressed with Safe Streets at all. I called ADT because I wanted the ADT reputation but ADT told me that I have to use Safe Street. During installation, the guy that came, who showed up with his apprentice, ended up flirting with me and hitting on me. Then he had to come back a couple of times to troubleshoot and wrap things up. Then Curtis, the one who last came here, didn't know anything about my system so it still isn't working. I've had it installed for over a month and don't even use it. I had a note saying I should check the living room motion sensor but I haven't called them back.
There was this rep from Safe Streets who called to let me know that Curtis was gonna be about an hour and a half late last Friday and so I chewed the rep's ass because the first guy then was always late when he was supposed to come over and I got a very busy schedule and don’t have all day to be sitting around, waiting for these guys to show up then leave, and my system still doesn't even work. It's a very bad experience.
My boyfriend was getting his security alarm system done by Safe Streets USA at his house and I got the ADT Pulse Monitoring for me, too. The guy who installed the system showed up earlier than scheduled, was nice, and explained everything fairly well. However, we haven’t been able to activate the system recently because one of my devices attached to the door came off. It’s saying, “backdoor is open” because the sensor’s not there. I just need to get a new sticky thing to apply it back on the door. Nevertheless, it’s been a pleasure to work with them and I'm happy with the service so far. The system seems easy to use and I like the camera monitoring. I have no complaints except for the price difference. They quoted me at one price and I've been paying at a higher amount.
I wanted to let you know that Alex ** represented your company extremely well. He was very personable and answered all the questions I had. He is a great customer advocate.
I went for Safe Streets because of the deal that they had. It was an easy installation plus the person who installed the security device was a great guy. I have one camera and I have the ADT pulse monitoring package so now I have less worries when I'm not home, when I'm out of town. I'm having a great experience with Safe Streets. It's easy to use.
I called the Safe Streets sales team to get an estimate. Then when I set up the appointment, I thought the appointment itself was where the gentleman would walk through and tell me what I needed and how much it would cost me. But the guy came prepared to install. I was a little confused because what the person told me on the phone was not exactly what the guy had information on. So I went with what the guy was prepared to do. I thought the system that I was talking to the person over the phone was a little cheaper than what the guy told me about. I had it all written down and showed the guy and he was showing me for something else. But that's okay as I get easily confused when I'm talking to somebody.
The guy who installed the security device was absolutely awesome, respectful with doing his job, and very clean as far as putting covers on his feet before he walked through the house. The server he was working on was down for a couple of hours so I asked him to do something else while we were waiting 'cause I needed to get my business taken care of and didn't want him to just sit around my house. I live in a neighborhood where we're within walking distance of multiple stores and I recommended him a place that men usually tend to hang out. He was very cordial and went there and I took care of business. He kept checking with Safe Streets and as soon as he found that the server was up and running, he came back and took care of things. He was at my house about 20 minutes after 8:00 in the morning and didn't leave until it was completed after 5:00 because of server issues. He was great about it.
Last night when I came home, I tried to disarm my system through the remote and I held it because sometimes the keypad doesn't work. I had to do it two or three times before it finally disarmed. It didn't react and was still armed. I was standing in my kitchen and the alarm went off all of a sudden because the motion sensor in the living room picked me up. It's a delayed thing and I immediately disarmed it again and was successful. I'd always get text messages and I never got a phone call from them so I figured they had seen that it was disarmed immediately so there was no real concern. It's only been two months and I haven't had any real issues with them other than the keypad.
I had ADT on my previous address so I thought of keeping it going in my new place. The installer came, installed my ADT Pulse, and left. It has been working fine which is important for me. We were doing 10 years on the property before moving in and it allowed arming and disarming without having to actually be there and that was useful. But lately, we just press the button before leaving and when we arrive.
The stuff that I read said that ADT was the best, and that's why I went with them. They installed it for me, and there were no problems at all. I have been using them for a few months now, and I feel safer, especially when I'm on the road and I have to leave my family at home.
SafeStreets is the existing system in our house. I called because the system was outdated. So they came out and put a new one in when we moved in. The reps were fine. I have no complaints. The installers were really good as well. The only thing is that I don’t think that the sales rep I spoke to on the phone explained correctly how much the actual installation was going to cost because it ended up being about $1,000. I thought it was going to be like $200. But by that time, they’ve tacked on everything on all the windows or all the different entrances. They need to be a little more detailed on their phone calls because we were surprised at how much it cost.
I was mislead by salesman. That if I get ADT Systems for 99$. I would receive 99$ gift card and my monthly fee would be 29.99$. But once the bill came it was 52.99$ and I never received a 99$ gift card. Contacted Safe Streets explained what happened. A customer service rep told me "contracts bite. We can't help you!"
We just bought our house and ADT recommended Safe Streets, so I went with it. The installers were friendly and answered my questions. So far, I recommend them.
I’m happy so far with Safe Streets. We got it since we moved to California in June. I was very happy with the installation team. They were very fast and gave me all the details I needed. I called the sales rep one time because I needed a copy sent to me of the alarm certificate to give to Upland police and they were very helpful and resent it to me by email. I forwarded it to the police department and I was happy with that, too. So overall, it’s been a good experience.
Safe Streets is like a brand name when it comes to security. I've been using them for several years. I've had phone calls with them to update the service and they've always been friendly and able to answer questions.
Erin RaubAlarm & Security Systems Contributing Editor
Erin Raub is a freelance writer, content marketer and blogger. She writes about home security and family safety, as well as digital marketing and business. Erin is also an experienced travel writer, and knows having a trustworthy security system can make any time away from home even more enjoyable.
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Safe Streets USA is an authorized ADT dealer that operates in all 48 of the lower United States. Because the company specializes in ADT-monitored security systems, it can connect customers with a local ADT representative who will install an alarm system quickly and efficiently.
- Constant coverage: ADT alarm systems offer 24-hour coverage, 365 days per year. Trained professionals are always available to help protect customers' homes.
- Insurance discounts: Nearly all insurance companies offer a significant discount on homeowner's policies with proof that the home is secured with an ADT alarm system.
- Money-back guarantee: Thanks to Safe Streets USA's partnership with ADT, the protection provided by the alarm systems is guaranteed. If any problems cannot be resolved, ADT will refund the installation charge or the first six months of payments.
- Touchscreen keypad: Safe Streets USA provides the latest in alarm technology, including a touchscreen keypad.
- Total package: The Complete Monitoring package offers a range of features, including a keychain remote and a backup battery.
- Best for Homeowners.
Safe Streets USA Company Profile