SafeStreetsUSA Reviews

Absolutely horrible experience with ADT and Safe Streets USA. The system constantly caused problems with the glassbreak sensors, and instead of fixing the issue properly, I was trapped in a 36-month contract with almost no real help. Customer service and supervisors showed zero flexibility even after repeated complaints about the system reliability.

This is the worst company I have ever dealt with. They are complete scam artists! They pressure you into buying their most expensive package and use deceptive tactics to lure you in. SAVE YOURSELF FROM BEING HOODWINKED. When I refused to fall for their nonsense, the installer, Victor, had the nerve to make me feel as if I had to purchase their crappie service.

Safe Streets came to my house and installed 2 of the 12 cameras and came back a week later with the wrong kind of camera, was suppose to come the following Saturday and they said the cameras haven't come in. (I can order the camera they use and have it here tomorrow!) It is now April 26 and still haven't gotten my 10 cameras. I've already gotten a bill from the 0% credit card they sent me up with! I would never recommend this company!

For one month I have waited for 2 security cameras to be installed. It was bad enough to be ambushed. I needed internet after the Tech arrived and installed alarms on windows and doors plus monitor, but then I was told too I could not have 2 yard signs installed as they would only get stolen. I have been left hanging 3 times with delays or no shows and no courtesy call the last time to say they were not coming. As far as I am concerned, ADT Safe Streets has broken the contract. Whenever I try to contact them the phone answers then hangs up. I called through ADT who cant do anything but give me the same phone numbers to call.

Horrible! I cancelled the next day after install! They damaged walls in every room & didn't even mention the damage to me! They weren't on time to remove their junk, so he rushed and my walls were damaged! As soon as I noticed it, I reached out! He said he’d get paint & try to fix it! I'm in a brand new home, I don't need him to try to fix anything! I need him to get it professionally done! All he did was brag about pay & he had a bad odor! Don't deserve a 1 star, but you have to select something, in order to leave a review!

Do not agree with anything they try to sell you. Promised us lowering our xfinity bill and sending a technician to our house to fix a problem with our phone. We reported them.

Trash install. Was not honest about what was going on. Was told one thing by ADT and another by the install. The system did not work when the technician left. Called ADT to have it fixed and they wanted me to trouble shoot it and then SafeStreetsUSA said it was out of warranty when ADT told them come fix it.

I booked them to install a video doorbell purchased from Google because they were the Google recommended Nest Pros. 1st tech didn't install the chime correctly but the doorbell worked. 2nd tech sent in to fix the chime burned up the chime transformer rendering the doorbell broken. The tech told me to return the broken doorbell to Google and tell the I received it broken and that I was not to mention the Nest Pro installation. I'm still waiting for Safe Streets to reimburse me for the doorbell, failed installation, and a new chime transformer. I hired another company to install a new doorbell and they found the fried transformer left behind by the Safe Streets techs when they discovered no voltage to the chime or doorbell. No communication whatsoever from Safe Streets to try to make it right. Very disappointed that Google recommends them as Nest Pros.

Stay away from this company, they are full of crap. I discussed a 1 yr. Contract with them and came to find out they put me in a 3yr contract. So, I am unfortunately only halfway through with this crap. Called today because ADT said I needed to talk to them about my contract and equipment, I did and was told that I need to talk to ADT about my contract. It's always the other guy's problem to solve when I need anything fixed. Steering clear of this shady company. My dogs do a better job monitoring my house.

I am very disappointed. I was referred to this system due to the community I moved into having a partnership. I was pressured to upgrade my equipment without properly being trained on the included package. The team had to come out 3 additional times to finish the job that should have been complete the first day. I was denied a credit after the terrible service and inconvenience. At this point I have a duty to use my voice. PLEASE AVOID THIS COMPANY!