SafeStreetsUSA Reviews

They came promptly and explained the services thoroughly. Was a clean and fairly quick install and we are very happy with the outlined services. Agent was very knowledgeable and easy to work with.

First I'd like to say perfect technician!! Tip my hat to him, he was polite, respectful, honest, and very informative, walked me through every step, process from start to finish. Thank you... Respect.

I had an amazing experience with SafeStreets. Jeffrey had detail knowledge of the product and its benefits. He walked me through each and every step of the process from installation to test and trial. He walked me through the app and the panel in detail.

Chad arrived on time. We took a full walk around the property. I voiced my concerns. We went over additional equipment. He set up all my devices including my garage and front door lock to work with the installed equipment. He was great.

Safe Streets was on time and very knowledgeable. Victor, was fantastic! He knew his products and was able to make the correct recommendations for my situation. I am very happy with my experience. I would highly recommend.

Robert is an excellent representative of the company. Very pleasant, knowledgeable and helpful. Very satisfied with the work he did and the clear explanations he provided.

Very pleased with service, great customer service!

I had a problem with the date of installing an billing and it took 2× to solve the problem.

Very respectful and nice. He made sure I knew how to work everything before he left! Side note: he’s funny🤣🫶🏾 Great customer service 10/10.

Very nice guy. Knew what he was doing. Would recommend him for any future project.

Great service. Great tech. I would like to recommend.

Great service on time, great personality 👍 👏 👌 👌 👌 😀 🙌 🙌 😎.

He did a great job and couldn’t ask for a better tech.

Harry was excellent. Very knowledgeable and efficient. Very willing to explain all facets of the ADT installation.

Kam was very helpful and respectful. Such an easy process.

Christian ** fully explained the system being installed and all devices being utilized and how to use them. Thank you.

ADT/SafeStreet are dishonest!!! Promised me a security system for my house, woodshop and laser building. Installed equipment but was told needed a repeater as laser shop is 150 ft away. April 14th. Told me monitoring fee $71. Per month. Then hit me with equipment cost $5700. Which had a loan through Synchrony $131. Per month. They started charging monitoring fee immediately and weren't finished until May 27th.

Safestreets and ADT both are the worst people you could ever deal with!!!! We had our service hooked up on May 8th and had it canceled may 9th and adt took money from us that same night then we called and called and everyone we talked to had an attitude or couldn’t give us a straight answer and it also took over a month for safestreets to give adt our cancellation notice so we got charged again in June and then they was telling us that they only charged us for one month!!!

I loved the guy that came to help us out with our security system. He was nice and helpful and was quick and efficient.

The technician was on time. Knowledgeable and answered my questions. Offered suggestions and product alternatives. Absolute professional. I will suggest your services to an associate.

Didn't hook up equipment correctly, didn't realize in wasn't functioning properly until 3 months later and when I called they said, "You are no longer under warranty. We can't do anything. Call ADT." But they did take my money of over $4,000.00. Crooks, scammers. So tired of dishonest people in the business world.

Absolutely horrible experience with ADT and Safe Streets USA. The system constantly caused problems with the glassbreak sensors, and instead of fixing the issue properly, I was trapped in a 36-month contract with almost no real help. Customer service and supervisors showed zero flexibility even after repeated complaints about the system reliability.

This is the worst company I have ever dealt with. They are complete scam artists! They pressure you into buying their most expensive package and use deceptive tactics to lure you in. SAVE YOURSELF FROM BEING HOODWINKED. When I refused to fall for their nonsense, the installer, Victor, had the nerve to make me feel as if I had to purchase their crappie service.

Safe Streets came to my house and installed 2 of the 12 cameras and came back a week later with the wrong kind of camera, was suppose to come the following Saturday and they said the cameras haven't come in. (I can order the camera they use and have it here tomorrow!) It is now April 26 and still haven't gotten my 10 cameras. I've already gotten a bill from the 0% credit card they sent me up with! I would never recommend this company!

For one month I have waited for 2 security cameras to be installed. It was bad enough to be ambushed. I needed internet after the Tech arrived and installed alarms on windows and doors plus monitor, but then I was told too I could not have 2 yard signs installed as they would only get stolen. I have been left hanging 3 times with delays or no shows and no courtesy call the last time to say they were not coming. As far as I am concerned, ADT Safe Streets has broken the contract. Whenever I try to contact them the phone answers then hangs up. I called through ADT who cant do anything but give me the same phone numbers to call.

Horrible! I cancelled the next day after install! They damaged walls in every room & didn't even mention the damage to me! They weren't on time to remove their junk, so he rushed and my walls were damaged! As soon as I noticed it, I reached out! He said he’d get paint & try to fix it! I'm in a brand new home, I don't need him to try to fix anything! I need him to get it professionally done! All he did was brag about pay & he had a bad odor! Don't deserve a 1 star, but you have to select something, in order to leave a review!

Do not agree with anything they try to sell you. Promised us lowering our xfinity bill and sending a technician to our house to fix a problem with our phone. We reported them.

Trash install. Was not honest about what was going on. Was told one thing by ADT and another by the install. The system did not work when the technician left. Called ADT to have it fixed and they wanted me to trouble shoot it and then SafeStreetsUSA said it was out of warranty when ADT told them come fix it.

I booked them to install a video doorbell purchased from Google because they were the Google recommended Nest Pros. 1st tech didn't install the chime correctly but the doorbell worked. 2nd tech sent in to fix the chime burned up the chime transformer rendering the doorbell broken. The tech told me to return the broken doorbell to Google and tell the I received it broken and that I was not to mention the Nest Pro installation. I'm still waiting for Safe Streets to reimburse me for the doorbell, failed installation, and a new chime transformer. I hired another company to install a new doorbell and they found the fried transformer left behind by the Safe Streets techs when they discovered no voltage to the chime or doorbell. No communication whatsoever from Safe Streets to try to make it right. Very disappointed that Google recommends them as Nest Pros.

Stay away from this company, they are full of crap. I discussed a 1 yr. Contract with them and came to find out they put me in a 3yr contract. So, I am unfortunately only halfway through with this crap. Called today because ADT said I needed to talk to them about my contract and equipment, I did and was told that I need to talk to ADT about my contract. It's always the other guy's problem to solve when I need anything fixed. Steering clear of this shady company. My dogs do a better job monitoring my house.

I am very disappointed. I was referred to this system due to the community I moved into having a partnership. I was pressured to upgrade my equipment without properly being trained on the included package. The team had to come out 3 additional times to finish the job that should have been complete the first day. I was denied a credit after the terrible service and inconvenience. At this point I have a duty to use my voice. PLEASE AVOID THIS COMPANY!

1 Star — ADT is Holding My Equipment Hostage! Do not trust ADT or their provider, Safe Streets USA. I terminated my service in November and paid all my fees in full, which means I own my cameras (ADC-V724X and Doorbell) free and clear according to my contract. The catch? ADT has "software locked" my equipment. It has been over six weeks, and they refuse to unlock the cameras, rendering them useless bricks unless I pay for ADT’s service. This is a blatant attempt to stop customers from switching to competitors and, in my view, constitutes unlawful detention of my personal property. As a legal professional, I’ve had to send a formal demand letter to their executives just to try and use property I already paid for. They are effectively holding my security system hostage. Save yourself the headache: Go with a company that actually honors its ownership terms and doesn't resort to anti-competitive tactics.

We had Safe Streets install a new ADT alarm system in our home. The did not tell us about the extremely short warranty on the system. It's nothing but a run around and blaming everyone else for the problems we've been having. We've had to pay to have our system repaired twice now and the system is only 5 months old. The staff at Safe Streets is rude and incompetent. They charged us over $5000 for the installation and they obviously installed the system wrong to have all the issues we're having. DO NOT USE SAFE STREETS FOR ANY ACTIVATION SERVICES THEY OFFER!

I was told I would recieve a referral bonus for a customer I referred. After 3 I'm still waiting. Talked to the manager that made the offer and he just says I'm working in it. I feel betrayed and used. I will never refer anyone else.

So they do the install, get you set up and sign you up for the contract and then they pretty much ghost you. Try to get him to come back to help me with alarms that keep going off because of blinds touch them or a cat touches the window, and they would never come back and eventually after three months it’s no longer their problem. You have to call ADT and I had pretty much the same experience with them, they might walk you through doing a fix helping you to re-stick alarm on Etc, but basically they’re just concerned about getting their money and moving onto another customer. I’ve got three months to go with my 36 month contract, only had the alarm turned on for two months!

Signed a contract. They installed the equipment. The cameras didn’t work since installation. Asked for help. They came and fixed nothing. I called for cancellation. They sent me to collections because of the 36 months agreement for a service that I never received. I contracted security cameras service and the service never worked. If you want this, go and try them, they can ruin your credit for not giving you a service.

We moved to Texas from Illinois. Two months before moving in, our utility provider connected us with SafeStreets to provide complimentary home security equipment. We also wanted to add on cameras at additional cost, but the end result was not what we anticipated. I flew into town for an afternoon to meet the installation tech. I was told a variety of things, including equipment I “needed” and other equipment I would “get” to go along with the system. Once it came time for me to leave for my flight, I was provided a contract and invoice for $10k. I know how big companies can be when it comes to payment and I did not have time to review, or I would have missed my flight, so I promptly paid the technician and figured I could address the costs and equipment that was not previously disclosed.

Horrible, they lie to you about everything. He told me I was not going to be on a long term contract, at that for 36 months. Pricing that was discussed was also false, I was told that it would be cheaper than was I paying for Vivint, that was false.

Disgusting customer service and business! I just bought google cameras with floodlight this past Sat and on google store webpage SafeStreets is an authorized installer for all google/nest products, so I reached out but was told they wouldn't install my cameras unless I sign a 60-month contract with ADT! The representative was even giggling on the phone claiming the company wouldn't make an exception for an individual.

This company is a complete rip off. Do not use it. I got faulty equipment alarms going off every 3 hours and they won't do anything. Can't get a hold of anybody. Unplugged and pulled all the batteries to make it stop. So now I have no service yet I have to pay for it. Nobody wants to talk to you. Nobody wants to call you back and you cannot get out of the contract! Total rip off! I will be contacting the Attorney General and the Better Business Bureau.