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SafeStreets is a registered provider of ADT security equipment — this means they install and provide monitoring for home security equipment manufactured by ADT. The company connects you with the local ADT dealers in your area and sends a technician to install the system.
Pros & Cons
- Affordable options
- Smart automation features
- More plans than most companies
- Installation fees
SafeStreetsUSA offers five plans ranging from basic to comprehensive. Although they charge installation fees, it’s a good move to have any system set up professionally.
Top SafeStreetsUSA Reviews
We moved to Arizona from Colorado and we will be traveling quite a bit. We thought it was smart to have a security system … I got everything that I expected from SafeStreets and t...Read full review
I purchased a home security system through SafeStreetsUSA for my peace of mind. The cost was very adequate. The features are great and the quality of the equipment is good. I also...Read full review
Our editor’s take on SafeStreets
SafeStreets has maintained a reputation for providing reliable and effective home security solutions, and their installation and setup process has generally been well-received by consumers. The installation fees might seem problematic at first, but it could be worth it if you want to be sure the system is installed correctly.
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Very unprofessional representatives who did not keep their end of the agreement. Door camera never worked, had 4 different technicians out to fix the camera and all they did was replace the door cam with the same defective equipment. Call to complain and was hung up on my customer service. Company then had the nerve to safe in a contract and will be charged 1500.00 if cancel. Hello, the equipment is trash and never worked.
We had the ADT system installed by SafeStreets- after 2 days, we decided to cancel as we did not like the 3-year contract. After canceling, I heard nothing for weeks- I reached out again and they had given me the wrong email address to send my cancellation letter to. They said they would honor my cancellation within the 3 day period because it was their fault that they had told me the wrong email. After the system was taken from my home, I called again to see when I would get my refund ($397.74)- the woman on the phone told me that I would have to pay thousands of dollars because I had canceled my contract. I explained to her that I canceled within the 3 day grace period and SafeStreets had given me the wrong email to cancel. She said she could NOT help me with my refund and that if Safe Streets did not cancel my account correctly- I would owe thousands of dollars to ADT.
I was extremely frustrated and talked to 4 different people at Safe Streets and ADT on that day to figure out where the miscommunication was. Finally, I was told that my account had been cleared out correctly and I was to talk to ADT about my refund. I called ADT and they told me that my refund would be issued after the New Year on the 7th of January- which at that time was a month away. I waited until 1/7/2020 which was the date I was told my refund would be issued. To my surprise when 1/7/2020 came, they CHARGED ME AGAIN for ANOTHER MONTH OF SERVICE!!!! I could not believe that not only did I NOT receive my refund but I was charged for another month of service when I hadn't had the system in my home for over a month!
I called ADT to figure out why I was charged AGAIN and why I had not received my refund. After being transferred twice and on hold for 15-20 minutes, he told me my account was not completed canceled out previously and said it would take another 15-20 business days to get my refund which is now another $55.50 more than the almost $400 previously owed to me.
I am so disgusted with the awful communication with Safe Streets and ADT. How in the world is it OK to take money from my bank accounts when I was over a month ago that my account was completed closed out- and I had spoken to 4 people in ONE phone conversation making sure my account was closed correctly. I guess I will check back in 15-20 business days to make sure I was refunded properly and for the correct amount. The frustration and the hours I have spent trying to get my money back are not worth the home security AT ALL! I would rather buy a RING system and set it up myself for the hundreds of dollars that I have YET TO BE REIMBURSED FOR!
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They came to my house and sold me a system. The tech came out and installed everything and showed me how to work it. I was given an option to get a ring doorbell for free or a camera outside. I chose the Ring doorbell not knowing (salesman failed to mention) that there would be a charge for services from Ring on top of the service you already pay for through ADT or you won't be able to view any of your past motion and it doesn't detect motion any longer. Kind of defeats the purpose of having it, right? I called the company and explained to them that moving forward customers should know that if you choose to get a Ring doorbell vs a camera then you WILL be charged after the first month just to have motion detection in your yard and they won't tell you when they come out so beware of this.
My wife and I were pleased with the technician that came to our home to do the installation for our new security system, he was punctual, friendly, knowledgeable and professional. He made suggestions for the locations to place the sensors for better home security. The technician patiently took the time to show two seniors how to alarm system works on the screen and our phones. He returned with the fire alarm system 2 days later. We didn't initially order one.
I had had no contact with anyone at SafeStreets or any of its agents and yet they still thought it would be appropriate to run my credit for an alarm system. It should be standard practice to have the permission of the person whose name and credit are being used to open an account. The fact that Jay (the salesman) claims no responsibility because he thought I was married to the person who provided my name is also ridiculous. That would mean that any third-party whose last name is the same as a potential customer is at risk of fraud and identity theft, because Jay and SafeStreets will happily run your credit and open an account in your name without ever having spoken to you. Regardless as to whether a third-party is related to a potential customer, the third-party should ALWAYS be aware that a credit check is being run, and an account is being opened in their name. Always.
I was researching home security systems and did an online inquiry with ADT. They called me several times every day but I was unable to answer. When I called them back during my lunch break, Maria was very informative and gave me great information and great quotes. When I told her I needed to discuss with my husband first she turned on the pressure. I asked how long the quote was good for. She said, "Only during this phone call." I again thanked her for the great information but still insisted I needed to speak with my husband first.
She insisted I should schedule an installation date. I again said I needed to discuss with my husband first. She then said “Clearly you are not being honest with me” questioning me and saying I must have other hidden reasons for not buying. I said “Wait a minute honey, don’t you dare tell me I am not being honest” and told her that was no way to secure my business. To which she responded “I didn’t have your business secured to begin with.” At that point I said, "Thank you very much but I won’t be doing business with you" and she hung up on me. I was totally prepared to buy until this conversation, and I hope someone from ADT reads this and cares enough to respond.
Today, there are so many people that break into houses. I've never been broken into before, but I don’t wanna be either. I have never had an alarm system before and I thought that I would be a lot more safe with one. ADT is a widely-known company and I thought they would do a good job. They wouldn’t be in business for as long as they have been if they weren’t doing a good job.
I've been with them for about three months now and it has been a learning experience. There have been three different times that I forgot to turn the alarm off. I went out the door setting the alarm off, then ran to the unit and punched it off. Then, the alarm company called me and said that there was an alarm at such and such exit. I said that I screwed up and they were really nice about it. They said that they were glad that I was not having a problem. They also always ask me for my security pin. Their response time has been good. I understand that they can't dial my number in just a second. They also gotta make sure it's an alarm before they send the police, who get upset with false alarms. But if somebody breaks into my house, they' won't be playing around. They're gonna come in and immediately go for stuff. I'm thrilled with my experience. If I moved and got another alarm, it would be with the same company.
The SafeStreetsUSA guy that did the installation was great. He explained everything multiple times and got everything set up. He set the alarm off and made sure everything worked. The system works well and people should get it.
The SafeStreets rep introduced the product to me and told me about how it works, the functions on it, and how to use it. I went ahead and just signed a contract, and somebody came to my house and installed it. That process took a month. The security system has good features and I feel secured with it, but I really can’t upgrade --- that's okay. One day I had an issue with the system and I called their customer service and I was able to talk to a technician. I have had SafeStreets for three months now.
I’m a widowed woman and for safety, I decided to purchase a home security system. My utility provider solicited SafeStreetsUSA and the deal was good, so I went for it. The interaction and communication with their sales reps were excellent. The process was easy so I went through it without any problems. The installers came at the appropriate time, everything was timely and the instructions were very easy. The quality of the system’s features is good. I use the smartphone feature but it’s taking so long to connect when I use my phone so, I have to use either the remote on my keyring or just get in the house before the alarm activates. It started happening in the last three days. It would still be saying, “Connecting, connecting," and I'm in the house. Nevertheless, since having the SafeStreetsUSA system, there has been a level of security. It’s worth it if you can afford it.
How customers rated SafeStreets
SafeStreets is a home security provider that has received reviews on our site. Based on these reviews, people tend to have positive things to say about installation and setup, though service technician experiences are good and bad. Customers also report issues with contracts.
While these reviews represent only a portion of the overall experience with SafeStreets, they may be a consideration for individuals evaluating the company's services.
How satisfied are reviewers with SafeStreets?
|Star rating||High satisfaction||Neutral||Low satisfaction|
|4.6 / 5||896 (90%)||47 (4%)||58 (6%)|
Our analysis of the reviews shows the following trends:
- Customer service is the most common topic mentioned by reviewers, with about two-thirds describing negative experiences
- Reviewers tend to have positive experiences with installation and setup
- Service technician experiences have been mixed
- Reviewers tend to have negative experiences with contracts
- Customers rarely mention smart devices
- 133 people have found the reviews for SafeStreets on ConsumerAffairs helpful
Customer service: Good
Most customers who have left reviews on our site have noted knowledgeable and helpful representatives who resolved their issues quickly. However, some have reported frustration with long wait times and difficulty resolving issues.
Installation and setup: Excellent
Most customers have reported that the technicians were knowledgeable and efficient, providing helpful guidance throughout the installation process. There have been a few negative experiences, with some customers who left reviews on our site experiencing delays or issues with scheduling.
Service technicians: Fair
Most customers have praised the professionalism and expertise of technicians, but some have reported issues with scheduling and delays in receiving service. Additionally, some reviewers have expressed frustration with technicians not being adequately equipped to handle their specific needs.
Compare SafeStreets to other home security companies
|Rating||# of reviews||Installation||Monitoring||Mandatory commitment*||Equipment package costs||Monitoring costs|
|SafeStreetsUSA||4.6||1,001||Professional||Required||24 to 36 months||$599 to $1,387||$27.99 to $59.99||Read Reviews|
|ADT||4.2||14,621||Professional (included with online purchases)||Required||36 months (60 months if financing equipment)||Start at $599 to $1,387||$45.99 to $59.99||Read Reviews|
|Vivint Smart Home||4.7||29,146||Professional (included with online purchases)||Required||Typical contract is 60 months; month-to-month available with upfront equipment purchase||Start at $997.99 to $2,827.92||$19.99-$29.99+||Read Reviews|
SafeStreets plans and pricing
All plans come with professional monitoring, customized security systems, optional 2-way voice and a maintenance warranty. Contracts are available for 36 months (24 months in California).
Monthly fees start at $36.99. If you cancel early, termination fees will apply. Local permitting fees are not included.
|Traditional Plan||Remote Plan||Control Plan||Video & Automation Plan|
|Arm/disarm via app|
|Smart home automation|
|Installation cost||$99||$99 - $199||$99 - $399||$99 - $499|
SafeStreets installs all equipment professionally, and each installation comes with a six-month satisfaction guarantee. SafeStreets has enough home automation technology for those looking to have a smart home. Smart features from SafeStreets include:
- Video doorbell camera
- Remote access
- Mobile app to arm and disarm, control smart devices and receive text alerts
- Door and window sensors
- Carbon monoxide detectors
Is SafeStreets worth it?
SafeStreets has five packages designed to accommodate the needs of most people, and ADT equipment has a proven history. The mobile app allows you to enable and disable your smart devices remotely.
SafeStreetsUSA Company Information
- Company Name:
- Postal Code:
- United States
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