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SafeStreetsUSA Reviews

Formerly SecureYourHome

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Edited by: Liz Bingler

About SafeStreetsUSA

SafeStreets is a registered provider of ADT security equipment, meaning it installs and provides monitoring for home security equipment manufactured by ADT. The company will connect you with a local ADT dealer in your area and send a technician to install the system. SafeStreets reports that it’s available in 46 states.

Visit www.safestreets.com
Pros
  • Available in most states
  • Wide selection of plans
  • Smart automation features
Cons
  • Installation and activation fees

SafeStreetsUSA Reviews

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    Page 8 Reviews 825 - 975
    Verified purchase
    Installation & Setup

    Reviewed Feb. 5, 2016

    I know my brother and other people had the system from Safe Streets so I went with them. The installation was fast and easy. The guy did a good job of explaining everything. I got the basic package, sensors for the door and motion sensor for the living room. They were helpful and brought peace of mind when I go to bed at night.

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    Verified purchase
    Installation & SetupMonitoring

    Reviewed Feb. 4, 2016

    Based on reviews on Google, we had Safe Streets as our security provider. We've had them since December, and our experience in installing it was very positive. When my wife accidentally hit the urgent button, the police were on the house in five minutes. It feels safer since we had this security device, and it's a nice feeling when my doors are open and close.

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    Verified purchase
    Tech

    Reviewed Feb. 3, 2016

    Safe Streets was recommended to me through ADT. A friend used them also. I only needed one entry and one motion sensor and got the package that ADT advised. Their team was very pleasant and knowledgeable. The installer worked efficiently and got it done pretty quick. Now, I feel secure.

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    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Feb. 2, 2016

    Safe Streets USA is slightly known in our neighborhood and the first security service provider that I looked into. I chose them because I'm more familiar with them. The ADT system was installed here two months ago and I definitely feel much safer since then. Installation was really easy. The person who installed it was awesome and walked me through my different options. I told him what I was looking for and he made that happen. He was great. The person who I set it up with on the phone was very good too. She gave me information about what to expect with the billing and made sure that I knew who was the person coming out here.

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    Verified purchase
    Tech

    Reviewed Jan. 31, 2016

    We recommend Safe Streets. The installer was terrific and the security device is working fine. I accidentally ran in and it beeped but my husband put the code in and it stopped.

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 31, 2016

    I was going through ADT and Safe Streets happened to be the licensed dealer that they sent to me. I've been using it for two months now. I chose Safe Streets because of the reputation they have which goes back to ADT. Installation was really easy. I definitely have fewer worries since having Safe Street.

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    Verified purchase
    Installation & SetupTech

    Reviewed Jan. 30, 2016

    My friend told me about Safe Streets and now we've been using them for the last 60 days. We used to have a different security provider and I think what I have presently is a little better. Installing the device was very easy and during installation, the team were very courteous, professional and knowledgeable. I feel more secured since we got our device installed.

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    Verified purchase
    Installation & SetupTech

    Reviewed Jan. 29, 2016

    When I moved into our house, I had gone to the website for their postal service and Safe Streets USA had a special offer to get the security system installed with discount and other stuff. I purchased a package that's about $50 a month. It has a box that’s cellular-connected, then it’s three doorways, there’s a motion sensor, and a camera. I paid additional for the three window connects. They’ve called me to say that our motion detectors went off. Our dog ended up being too big for it and it went off when we accidentally set it to away instead of stay. Now we have to use the stay mode all the time because of the dog. The installer guy, Leslie, was great, professional and installed everything really well.

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    Verified purchase
    Installation & SetupTech

    Reviewed Jan. 28, 2016

    Installing Safe Street's security device was pretty easy and I appreciate that the technician told us how to work certain features, and how they may or may not work for us. He's really good about telling us that motion detection may not be a good idea in our living areas since we have a dog that could trip it. I appreaciated his insight so that we don't end up with more of a problem on our hands. Since having Safe Street, I have more peace of mind.

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    Verified purchase

    Reviewed Jan. 27, 2016

    It's been a good experience so far with Safe Street USA and I'd recommend them.

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 27, 2016

    Safe Streets didn't set up the system on the first appointment, but they turned up on the second appointment. However, the installation was more expensive than I thought it was going to be. And they had to pull a permit to do the electrical work. I still haven't been contacted by anybody to sign off the permit.

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    Verified purchase
    Installation & SetupTech

    Reviewed Jan. 24, 2016

    I learned about Safe Streets through a family member. It’s the first time I got a security service provider and since installing it, I've been good because I'm in the house by myself.

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 23, 2016

    Safe Streets was quick to install my security system. I've had them for a couple of months now and they're very professional.

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    Verified purchase
    Tech

    Reviewed Jan. 22, 2016

    I have Safe Streets as my security provider for three months now and it has same features as my previous provider and I am satisfied with it.

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    Verified purchase

    Reviewed Jan. 21, 2016

    I've used Safe Streets USA as my home security service provider for two months now. I first heard of them when I did an online search and my experience with them has been really good and pretty easy. No problems.

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    Verified purchase
    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed Jan. 20, 2016

    I've used Safe Streets USA as my home security provider since November. It's very interesting and I feel safe with the system. Installing it was okay. The only problem is that they promised me this call that I never received when they advertised it.

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    Verified purchase

    Reviewed Jan. 19, 2016

    I'd recommend Safe Streets. They've been okay and our home security system has been working good.

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 18, 2016

    Safe Streets is very easy to work with. The guy they sent to do the installation was very informative and helpful.

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    Verified purchase

    Reviewed Jan. 18, 2016

    I had a perfect experience with Safe Streets. The guy who came was very professional. He answered all my questions and showed me how to do everything so I was able to use it right away.

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    Verified purchase

    Reviewed Jan. 17, 2016

    I would recommend Safe Streets. I've had it a couple of months. It's pretty basic but fine.

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 15, 2016

    It was easy installing the security device from Safe Streets. I got the basic package and since having it, I feel safer at night. Easy and worry-free experience!

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 14, 2016

    Safe Streets did a good job. They came in and installed everything, more than I expected. The security system is easy, I just lock and unlock it. I'm happy with the way it's working except I wasn't told how to send a check.

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 13, 2016

    Safe Streets USA was my first choice of home security provider and I've had it for less than a year now. Some guy came over to install the device and he was thorough in explaining everything so I haven't had to call to ask for help. I really like the fact that the little wall thing would tell me every time a door is opened so I do feel a bit more secure. Everything's great.

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 12, 2016

    I’ve been using my security system for about 3 months now and everything is fine. The guy that installed the system did his work and explained everything on how I can use it and what to do.

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    Verified purchase
    Tech

    Reviewed Jan. 11, 2016

    We called ADT and set up a contract with them and used Safe Streets as a third party vendor and we've been with them since November. The installer from Safe Streets was very professional. He was in and out and was able to explain everything in detail for us to understand.

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 10, 2016

    I enjoyed installing the Safe Streets security device. I found everything very professional and wired nicely. And I like it. Since having the device, I feel safe. I don't have to leave my kids with the neighbors and I can sleep well because I can hear everything that's going on and the alarm will go off if need be. I just got home from Utah and the device was helpful. I’m very satisfied and happy with it. My daughter had one in Kentucky too.

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    Verified purchase
    Installation & SetupMonitoringTech

    Reviewed Jan. 9, 2016

    We didn't have a security device on our house and our next-door neighbor got broken into so I thought we needed to get something. I went through ADT and they set me up with Safe Streets to come and install. The installer explained what he was going to do. They're very professional and didn't make a mess. We found a spot where we were going to put the security device at because it has to be close to a plug and within two hours, he was done. We have three little dogs and people don't normally come into the house as long as there are dogs barking but to have that extra security of an alarm to go off and it's going to dispatch the police in our house, I feel safer.

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    Verified purchase
    Installation & SetupEase of Use

    Reviewed Jan. 8, 2016

    We had our own home burglary system before but it kept on giving us false alarms so having Safe Streets is nicer in terms of having that added security aside from having a dog. Now, we don't have false alarms which I really like. The gentleman that installed it for us was really nice and helpful. He did it all in one session. He answered all my questions too, about our old system and told us about the ADT system and how it's so easy to use. It's a great system and I'd recommend them.

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    Verified purchase
    Tech

    Reviewed Jan. 7, 2016

    The technician was knowledgeable and very professional and I feel a little more secure since having Safe Streets. It feels nice knowing that we've got an extra layer of protection.

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    Verified purchase

    Reviewed Jan. 6, 2016

    I haven't had Safe Streets USA that long but it's better than the last group we had. The people I've dealt with seemed to be competent too. So far, so good.

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    Verified purchase
    Installation & SetupTechDelivery & Shipping

    Reviewed Jan. 4, 2016

    The tech did a great job in installing our security device -- quickly and cleanly. Safe Streets delivered what was promised and promised what was delivered.

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    Verified purchase
    Sales & Marketing

    Reviewed Dec. 31, 2015

    I got the security camera from SecureYourHome and it was installed by Gaylord. They were efficient, professional and they explained everything to me. Also, I had a good interaction with the specialist during the sales and scheduling process.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 30, 2015

    Everything went fine during the sale and scheduling process with the SecureYourHome specialist. I got a combination of different things from them. Then the guy from Gaylord did a good job during the installation of the security system. He was excellent and very efficient. he security system was straightforward and everything's fine.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 28, 2015

    I am very happy with SecureYourHome and Gaylord Security. The man who came took care of things for us. He was a nice young man who was very thorough and patient (with good results) during the sale and scheduling process. He did the whole thing during the installation as well. I absolutely had no problem.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 26, 2015

    The specialist from SecureYourHome did a good job but some of the items that we asked for weren't available, like the LCD stream monitors. It would be nice if they had all products from stock. Other than that, they did a very good installation for us.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 24, 2015

    The SecureYourHome specialist didn't really go through all the features of the panel, so I'm still learning. I'm going to have to buy other receivers for the other windows, but so far so good. Since installing their system, I don't have to worry anymore when I leave.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 22, 2015

    We had a good experience with SecureYourHome. It was the first time that we had an alarm installed. With the promotion that ADT was on, as far as the $99 install, it kind of caught us a little off guard. But once I understood what was happening, the service guy would come out just to install certain sensors and take off. In terms of the service and the installation, it was very professional. The gentleman that came out was very thorough and he went through everything in explaining everything. We are definitely more confident since installing the system, especially with recent break-ins in our neighborhood. We're a lot more confident being able to leave and not have issues. My wife and I commute to and from work, so we're not right in the immediate area during the day. So it's nice knowing that we have the security system in place.

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    Verified purchase
    Customer ServiceInstallation & SetupMonitoringTechReliability

    Reviewed Dec. 19, 2015

    I'm having them come back out Friday because the system is not working. Their workers were extremely courteous and they were great at trying to explain but the system is unsuccessful. I'm not pleased at all with the product. My connection is weak here so I had to have an antenna. But the installer did not install a large enough antenna and the motion detector would not work. I also found out that even though it's ringing with the door connections, it doesn't actually send back to anyone because my bug guy came in with the alarm set. I forgot to tell him about the new alarm system so he didn't have the code. He was unable to turn it off and I was at work that day. I had no clue he even came by the house until I got home and saw his bill on the counter. I should have received a call saying, “Your alarm system is going off. I didn’t get a call and the police weren’t here. I paid all the money for nothing.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Dec. 17, 2015

    I wanted to get ADT so they sent SecureYourHome. Their specialist during the sales and scheduling process was amazing. He was helpful and friendly. As for the installation, it was a great job done. It was completed in a speedy amount of time. Now, I definitely feel way more secure.

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    Verified purchase
    Installation & SetupTech

    Reviewed Dec. 16, 2015

    There was no problem with the installation and the technician was very nice and professional. The only problem was that SecureYourHome told us we were to get a $100 rebate in a form of a Visa card and we have not received it. That was supposed to offset some of the costs. I'm very dissatisfied right now. It was part of the promotion and when the guy came over, we filled out all the paperwork. We received the stop signs but have never received the card. They said it may take a little longer.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Dec. 15, 2015

    I found out about SecureYourHome from a friend. Installation of the system went great and everything was fine with their sales and the scheduling. The system itself is good, too, but the only thing I have a problem with is the price. I figured I could get a better price than $46. I could have gotten a better price of $27 a month. With the $46, I only have two monitors and one keypad and a pad at the house on the wall.

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    Verified purchase
    MonitoringTechOnline & App

    Reviewed Dec. 15, 2015

    Having the ADT monitoring system gives a nice sense of security, but the only downside is the interface of the app seizes out and it's not working right now. However, other than that it works fine and our experience with them was great. The specialist from SecureYourHome was phenomenal and the installer from Gaylord Security was professional, thorough and he gave us practical advice on what we need.

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    Verified purchase

    Reviewed Dec. 14, 2015

    It was a good experience with SecureYourHome and Gaylord and I would recommend them. I have their very basic package, but the system makes me feel better and more secured at home.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Dec. 13, 2015

    When I purchased a standard alarm system from SecureYourHome, everything went wonderful with my interaction with the specialist. They answered all my questions regarding the sales and scheduling process. In addition, I had a simple and easy time installing it. We discussed what I wanted and he made recommendations. It was a great experience and I just have to retrain myself to remember to turn it on and off.

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    Verified purchase
    Installation & SetupMonitoring

    Reviewed Dec. 12, 2015

    SecureYourHome specialist was extremely professional. The installation that followed by Gaylord Security was efficient and they explained it really well. We don't use the ADT monitoring system when we're at home, but we definitely feel more secure with it when we're away. On the whole, they're great.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 11, 2015

    We've had SecureYourHome before. Their sales specialist were perfect and I was very happy with the installation team.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 10, 2015

    I purchased our alarm panel from SecureYourHome. The sales specialist was great and and the gentleman from Gaylord did an excellent job. I just want to know why their records don't reflect that we had it installed before we ever moved in. My husband is getting frustrated because everyday in the mail he gets a letter addressed to him saying, "Welcome to the neighborhood, this is a special offer. This is why you should get this." Apart from that, I would recommend them.

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    Verified purchase
    Tech

    Reviewed Dec. 9, 2015

    I called ADT and they sent the installer from Gaylord. We got the Pulse package and the installer was a great guy. He was young but very knowledgeable, helpful and good. I'd recommend them.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 8, 2015

    I feel more secure now that we have a security system installed, but I wish I had done a little bit more research before I signed up for SecureYourHome, because once I moved in, I kept getting different flyers for a reduced rate. That was a bad taste in my mouth because I'm paying $56 a month, and then a lot of people were offering me $39 instead. Nevertheless, the installation of our ADT wireless system went fine and didn't take very long.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 7, 2015

    I called ADT and got SecureYourHome. The gentleman was fine and the person who came out and set up our system was very nice and knowledgeable. We got the basic package, house security with central system, and the installation was great. We have it on almost all the time, whether we're home or not.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 6, 2015

    The guy from SecureYourHome set up the schedule and was very good. He was super helpful in trying to help me out the best he can. Then the Gaylord guy who installed it went in and out real quick and did a good job. He was friendly but stayed professional. Since the installation I don't worry about my house.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 5, 2015

    We have more peace of mind since we had SecureYourHome. Our interactions with their specialists and installation team have been great. The guy who came out here was very friendly, took the time with us and answered whatever questions we had.

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    Verified purchase
    Installation & Setup

    Reviewed Dec. 4, 2015

    My experience was great. They were very helpful and the two guys that came helped set up and explain everything to me. I definitely feel safer since we got the ADT installed. Everything’s been easy to do.

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    Verified purchase
    Installation & SetupTech

    Reviewed Dec. 3, 2015

    So far, everything is good with SecureYourHome. The house already had it when we bought it. They just replaced the old with the new ones. The installers who came to setup the device were alright. Since the installation, we feel more secure, confident and have fewer worries.

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    Verified purchase
    Tech

    Reviewed Dec. 1, 2015

    My son has a security setup in his home, and because they wanted me to be secure, too, I decided to buy a security system from SecureYourHome. The sales and scheduling processes went fine, and the installer couldn't have been better since he was very friendly. But the other night as I came in the back door, the system was going off and I wasn't sure why. I called SecureYourHome and they talked me through how to switch it off. That got me a little excited, but it was fine.

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    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Nov. 29, 2015

    We had a different provider for several years and we didn’t like the response that we got from them so we discontinued. ADT had some offers and my wife had always wanted to go with them because her mom had it before. The two representatives at SecureYourHome that we spoke and dealt with have done an excellent job. Installing the system was very good. The man came on time and explained the system. He told us all the ins and outs and all the things that we should know, and I'm very happy in the way he did that.

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    Verified purchase
    Customer ServiceTech

    Reviewed Nov. 26, 2015

    We didn't have any problems with those who did the scheduling process for the system. The installer who came out was great. He came both times because my husband wasn't here and we had a problem with the camera. But that camera thing that shows just one and a half anyway, so I thought we were fine with that. But then my husband said, "Well, where are the ones outside? That's where we're having trouble with those people breaking into the cars and boat." I said, "Well, I didn't understand that." So then we called and they scheduled another appointment. They came out and he's very efficient and he get out in dawn before I realized he arrived. Everybody from Secure Your Home has been so exceptional and they had been great in calling and contacting us and telling us what we need to do. The whole company, every representative, everybody, has been nothing but very professional and I appreciate it.

    My only problem is that my husband can't put it up on the computer or the phone to see what's going on outside. It has to do with the password and I thought I had written down that password but I can't get into it. I don't know if my username is wrong. I just can't get it set up and that's what Larry would like to have - somebody to come out and have it set it up on the computer and on the phone where we can check it. We go to the lake a lot and it seems that people break in when we're gone to the lake.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 24, 2015

    The SYH sales rep was great and the installation process was very easy. We got the basic package with the addition of our windows and doors. With the security system in place, we do have peace of mind and fewer worries. It has been a great experience with them. They're reliable and kind.

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    Verified purchase

    Reviewed Nov. 22, 2015

    I like Secure Your Home a lot. It comes in handy so I am very satisfied with it. Their specialist is very polite and on time. I have no complaints. Everything was fine. I have no problems. I don’t have to worry about break-ins or anything like that. I feel more secured.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 19, 2015

    I've had a fine experience with SecureYourHome. Their specialist showed me how to use the system, offered me things that I might find helpful and he was amazing. And, the guy who came out to install the system was friendly, polite, courteous, mindful of my home and did a very neat work. I had an excellent experience with him.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Nov. 17, 2015

    SecureYourHome's sales and scheduling process was great, and our life has changed a lot since installing the security device. I can sleep better now.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Nov. 16, 2015

    During the sales and scheduling process, the SecureYourHome specialist was excellent. The personnel from Gaylord Security who installed my system was excellent. Since installing my system, I feel more secure only because I can see the entrance now and who is coming and going.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 16, 2015

    It's alright with SecureYourHome including their staff but I wasn't pleased with the installation done by Gaylord Security. I'm not happy with one of the sensors that's on the back door. Every time the wind blows, it sends a signal that something's wrong. Before with my other system, I had it connected to our little house in the back and we couldn't get a signal back there.

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    SafeStreetsUSA
    Response from SafeStreetsUSA

    Hello Priscilla,

    I am sorry to hear that one of the sensors from your system is giving you trouble. We want to ensure that everything is working properly and that your house is as secure as it can be. Please give us a call at 1-800-575-4939 and choose option 3 for customer service and we'll get a technician scheduled to come fix that for you right away! Thank you for alerting us of this and we look forward to your call.

    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Nov. 14, 2015

    Gaylord is the local company here where we live. We got it in the phone book. The specialist during the sales and scheduling process was very courteous. All the service was very prompt. We were very happy with the way everything was set up so quickly. We were leaving town and they were able to expedite things and get it set up fast for us. Installing the security system was very good. I do feel better since installing it. We're often away from home so that's a big plus for us knowing that its being monitored. We just purchased the basic package so we don't have fire protection or medical emergency notification. I was hoping that we could get a reduction on our AAA Homeowners insurance but they told me that we can't get anything unless we have the fire protection. So that was a little bit of a disappointment but that's not their fault. They were excellent in every way and we would recommend them to our friends.

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    C. increased rating by 4 stars.
    Customer ServiceInstallation & Setup
    After a positive interaction with SafeStreetsUSA, C. increased their star rating on Dec. 11, 2015.

    Updated review: Dec. 11, 2015

    The problem was discussed and with regarding my complaint with this company with Bill, and he heard me out. He also helped me understand why I was so confused and upset at the installer and said he would try and make the system more clear from the beginning. Bill also said he would follow up with the installer, as there may be a need to "watch" his dealings with customers going forward. At this point, the attempt to resolve this issue would be given a star-rating 5.

    Original Review: Nov. 14, 2015

    The experience with SecureYourHome was horrible. This is my first experience with an ADT. I had sixteen calls for them when I moved and everybody was promising me a different deal so it’s pretty bad. The whole system is not very professional. When I was having the system installed, the guy on the phone, Bill, was very professional and good at the time and ended up providing me with pretty much what I wanted. Except that the person he sent out and the person that he talked to throughout the installation was a complete loser. It was just a struggle the entire time. He’s not totally honest. I knew what my deal was and he tried to tell me from the very beginning that that wasn’t my deal. I have a keypad in my kitchen and I asked him to also put up a keypad by my door. We had to call Bill four times because he wouldn't agree. He ended up putting a keypad up at my door then left without ever connecting it. He's a real jerk.

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    SafeStreetsUSA
    Response from SafeStreetsUSA

    Hello Christine,

    We are very sorry to hear that you have had a difficult experience through this process and hope that you accept our sincerest apologies. We are in the business of granting people peace of mind and it sounds as if we have fallen short in giving you the experience we aim to provide. Our customer service team is standing by and ready to do all that we can to help you with resolving these issues. Please call 1-800-575-4939 and choose option 3 to contact us. Thank you for alerting our team of this and we look forward to speaking with you.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 13, 2015

    I first heard about SecureYourHome through the builder that I bought my house from. The specialist was courteous and friendly. The installation of my security system went fine. My overall experience with them has been stress free.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 12, 2015

    I'd recommend SecureYourHome. My interactions with the specialist during the sales and scheduling process were fine. I've got peace of mind since installing the security system.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 11, 2015

    My overall experience with SecureYourHome/Gaylord Security was good. The installation guy was great. He was very helpful and got things done quick.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 11, 2015

    The SecureYourHome specialist was very good and it was a very good installation by Gaylord. No complaints. I have more sense of security for my wife when I'm not around.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 10, 2015

    The installation of the security system seemed to be all right until I had the first problem. One sensor is too sensitive. Something happened so it didn't clear. The installer said to call them if I had any problems. I called him, he was busy,and he couldn't do it. I called the other people and I haven't heard from a person since. I was satisfied to start with until they said someone would be calling me back and come out and I've never heard anything.

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    Resolved outside ConsumerAffairs
    Verified purchase
    Installation & Setup

    Reviewed Nov. 9, 2015

    When we lived in Alabama, I had an ADT security system. When we moved out to our ranch, I also had ADT. But when my husband passed away, I moved into town and lived in a rented house. I cancelled the one out at the ranch so I wouldn’t have to pay the extra amount, then I got a system from SecureYourHome. The specialist I spoke with was nice and professional and the installation went very smoothly and was quicker than I thought it would be. I feel much safer now in the rental house. The only problem is that I’ve had three false alarms from bird strikes and I’m wondering if it’s a little sensitive. Overall, it was a good experience.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Nov. 8, 2015

    The Secure Your Home specialist during the sales and scheduling process was professional. The installation was very well done too. The team that did it was friendly. Now that I have an alarm system, I feel more secure.

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    Verified purchase
    Installation & SetupCamera & Video

    Reviewed Nov. 8, 2015

    I called ADT and asked them about the strange anomalies that were going on. The timestamps especially on videos and sensors seem to be totally whacked. I've got videos that are timestamped like 10:30 in the morning and it's at night time. Other than that, it's pretty good. The last couple of days, for some reason, it's just not been where it should be. It seems to be like five hours off or something close to that, because last night I could have sworn I heard it go off as far as just one time.

    And then my girlfriend got up and I said, "So what were just you doing up?" She said, "I wasn't up." And I said, "Well, I went to go set off your standaround alarm so I could go outside and it says that you've been up and down the hallways and there's video here too. You let the dog out." She said, "I didn't let the dog out." I go, "Well, I'm not walking in my sleep." Then I looked at it closer and it says I set the alarm to stay like 2:30 in the morning, but it was only 11:30 at night, it was weird. To summarize my experience, installation team was good, everything else is really good. They resolved the problem. It's a firmware issue and they told me how to resolve it. We're good right there and so I'd recommend them to a friend.

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    Verified purchase
    Installation & SetupTech

    Reviewed Nov. 7, 2015

    SecureYourHome systems are great. Their installation team was awesome. Everything went really well. Their technician did a great job, very knowledgeable and he went through everything. I’ve got nothing negative to say.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Nov. 6, 2015

    I got SecureYourHome for my mother's peace of mind. They were perfect and excellent during the sales and scheduling process. They also did a good job during installation. Since then my mom feels good because when she's home alone she likes that she can tell when the doors are opening and whatnot.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 6, 2015

    I heard about Secure Your Home and Gaylord Security when I called ADT to have a security system installed. They scheduled a time that worked for our family, they got here, explained everything to us and got everything installed. The specialist was friendly, knew about the product and was able to answer my questions. The person who installed the system was able to work around my two little boys who are pretty curious and active, and he got everything installed in a timely fashion. I'd recommend them.

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    Verified purchase
    Customer ServiceMonitoringSales & Marketing

    Reviewed Nov. 5, 2015

    Our new security system is fantastic. We found out about SecureYourHome through ACN and we had had ADT in the past. We were very unhappy with that monitoring company and my husband wanted to go back to ADT. The specialist during the sales and scheduling process was excellent. They were friendly and able to answer all my questions. I have a husband that's disabled and because I have a camera in when I'm at work, I can tell whether he's safe or not. I recommend SecureYourHome.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 4, 2015

    SecureYourHome was very good. Their representative was very friendly and helpful. The installation was perfect. I already have recommended them to a co-worker.

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    Verified purchase
    TechSales & Marketing

    Reviewed Nov. 4, 2015

    Our interactions with the specialist from SecureYourHome during the sales and scheduling process has been very good. The installer from Gaylord Security was very quick, great, knowledgeable, answered all my questions, and explained everything on how to use it. I only had one problem -- the battery in the window detector went out, but it wasn't a big deal. We changed the battery and it's back in action. It’s always nice to have a security system, and my kid feels a lot safer because she’s alone by herself at home a lot of times. Overall, we' had a good experience with our new ADT monitored system.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 3, 2015

    I have nothing to say against Secure Your Home. Their specialist was great, courteous and answered all of my questions. Installing it was very simple and he did it fast. It’s working great.

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    Verified purchase

    Reviewed Nov. 3, 2015

    I called ADT and they put me in contact with Gaylord. My interaction with them was easy. They came out on a Saturday, so that was convenient to not have to miss work, and the gentleman showed up on time within the window that was given to us. Overall, they were pleasant. He thoroughly answered all of my questions and discussed what was necessary at the time or not necessary. They had all the necessary hardware they needed to get the job done one-time visit. We already had some pre-existing wiring from the previous people that lived there so that might have helped out. We have motion sensors going off on everything. I definitely wanted this ability, how things are going on besides the fact I can set it, lock everything and feel secure, but it’s not that we feel super unsecured before.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 2, 2015

    Ever since I've thought about home security systems, ADT has always been the one I see advertised a lot and talked about. When we decided that it was time to get a home security system, they were the first place we looked into. The installation of our security system was great. The person who did the installation was very professional, friendly, and he was quick. I haven't had any issues because if we had to do anything, it has always been very simple. We've been really happy with SecureYourHome, and we'd definitely recommend them.

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    Verified purchase
    Installation & Setup

    Reviewed Nov. 1, 2015

    I love SecureYourHome. The installation of the security system was great. I did recommend them to different people needing an alarm system to get one because I liked it, and we just came back on a vacation and had no problem.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Oct. 30, 2015

    I first heard about Secure Your Home when I had just seen that around and I had a business flyer. My interactions with the sales specialist during the sales and scheduling process were good. They were professional, courteous and answered all of my questions. Gaylord Security did a good job with the installation of my security system. We feel more safe since installing my ADT monitored security system.

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    Verified purchase
    Sales & Marketing

    Reviewed Oct. 29, 2015

    My wife dealt with SecureYourHome's specialist for the sales and scheduling and said that it went well. I'm definitely satisfied with their great service. It gives us a sense of security given that our children are upstairs and we are downstairs.

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    Verified purchase
    TechSales & Marketing

    Reviewed Oct. 28, 2015

    The SecureYourHome specialist we dealt with during the sales and scheduling was great. The installer explained everything very well and was very professional. We like our new security system.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 27, 2015

    I work out of town sometimes and my wife is home alone. Since Gaylord installed our security system, we feel safer. We have fewer worries and have peace of mind. They did a good job.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Oct. 26, 2015

    I had wonderful interactions with the SecureYourHome specialist during the sales and scheduling process and I'm very pleased. The installation crew was very nice and efficient. Since the installation, I had slept a little better at night.

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    Verified purchase
    Customer ServiceContract & TermsTech

    Reviewed Oct. 25, 2015

    SecureYourHome was dishonest and lacks communication. I've had the worst experience. The first time when I called, I didn't call the regular ADT number to get set up and they had a $4.99 special deal. That's what I see everybody has and we're charged $45 a month. I questioned that and they said, "That's just what you had in your contract." Then we are part of First Credit Union and we get other offers and stuff since we're members and there was something on ADT stating that we would have discounts and offers so I called SecureYourHome or Gaylord itself and they transferred me to ADT who then told me that since we went to an authorized dealer, which was not something I asked for, that wouldn't qualify or they wouldn't even look into it and I'm stuck paying the rest of it all. I had to pay almost $600 of another payment which I was not informed of upfront.

    It's been a nightmare. It was as if they put the system in and they go "Oh, okay, we're not asking you an additional $600." We do not have that. There's no help every time I call. I've even asked ADT about how much the termination fee would be and they wouldn't tell me. They just told me "Refer to your contract", which I have no idea where it is right now. It's not that I'm willing to even look and see how much it is or how much it increases every month to where when we can't afford it. We'll switch companies.

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    SafeStreetsUSA
    Response from SafeStreetsUSA

    Pamela,

    Please accept our sincerest apologies for any inconveniences you may have experienced in this process. We're here to grant you peace of mind and unfortunately, with all of these moving parts there seems to have been some set back to that. Our customer service team is standing by and ready to do all that we can to help you with resolving these issues. Please call 1-800-575-4939 and choose option 3 to contact us. Thank you for alerting our team of this and we look forward to speaking with you.

    Resolved outside ConsumerAffairs
    Verified purchase
    TechSales & Marketing

    Reviewed Oct. 25, 2015

    Sales rep was good. The installer was quick, efficient and he told us how to use the ADT security system. I have fewer worries since I got the system installed; I like having my house alarms when I leave.

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    Verified purchase
    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed Oct. 24, 2015

    The specialist from SecureYourHome was like a fast talking salesman during the sales and scheduling process. The installation was okay. However, when I called in to ask for information, there was a lot of confusion with customer service on the phone. After the installation by Gaylord Security, I got to make sure we lock the door on the inside fast enough. I feel more secure when I leave my house especially during vacations.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 23, 2015

    I first heard about SecureYourHome and Gaylord Security through ADT and since installing its monitored security system, security in my day-to-day life has been great. I feel safer and have fewer worries with it. I'd recommend it to a friend.

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    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Oct. 22, 2015

    We've always been aware of ADT, and my wife wanted to have their system so she called them up. The sale, scheduling process and installation went very well. The installer was very thorough, and we also had a guy come out again for another door. We had no problems with the systems since then. The only concern is that we never got a certification that we have the system.

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    Verified purchase

    Reviewed Oct. 22, 2015

    I had a great experience with SecureYourHome. I went to my company's website and they had a deal for ADT that referred me to Gaylord. I got the package that includes the monitoring. I put it in because I travel for work and my wife is at the house, so it's mostly for her. She seems to be comfortable with it so it's good. Everything worked out well.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Oct. 21, 2015

    When I signed up with Comcast, I was signed up with ADT. The sales and scheduling process went great and I got the most modern up-to-date one. Gaylord did great installing it but they’re coming today to fix one of the window sensors, they're too sensitive. So with SecureYourHome and Gaylord, it’s been great, I'd recommend them. But with ADT, not so great.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Oct. 20, 2015

    I have the package with motion sensor and calls to emergency services. Since installing the system, I have peace of mind because I'm not home often. The guy that installed it was very thorough and nice, and made me feel comfortable. It was easy to set up and very fast. The response time was quick to get someone in here, which was great. However, I didn't realize that the way for me to put screens on my window has to be propped on the inside where the sensor is. It blocks where I can put a screen. It's really not ideal with my windows.

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    Verified purchase
    Installation & SetupTech

    Reviewed Oct. 20, 2015

    We feel the ADT system is working better than our former security system. The sale and the scheduling process with the SecureYourHome specialist was perfect and the installation by Gaylord was efficient. The installer was informative as he guided me in directions that I may not have known about but made sense to me. The only downside on my part is that we’ve been gone a lot and haven’t really had time to learn about its features or even give an appropriate test. So I’m derelict in my own personal follow-up. But I'm happy with it and it's fine. We might come back and add a few additional things to it at some point in time. But we haven't gotten to that process yet.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 19, 2015

    We installed an ADT system because we had a break-in and so far, the experience has been great. The SecureYourHome specialist was good although I still haven't received the $100 gift card that he told me since we signed up. The guy who installed the system was very professional with a good sense of humor, which made the three-hour experience enjoyable. We like how the security system tells us which door is opening. We do have peace of mind, and we're now into the habit of always setting our alarm. We feel like we've made the right move.

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    Verified purchase
    Tech

    Reviewed Oct. 18, 2015

    The SecureYourHome specialist was fantastic while the installers were great. It feels more secure having the system.

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    Verified purchase
    Tech

    Reviewed Oct. 18, 2015

    Gaylord Security installed our ADT monitored security system. They were great. The installer was nice and showed me how to use the system.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 17, 2015

    I feel safer since we installed the security system. Plus interactions we had with SecureYourHome specialist were very good. Overall, we had a pleasant experience.

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    Verified purchase
    Installation & SetupTech

    Reviewed Oct. 16, 2015

    I had an outstanding experience with SecureYourHome. I've had ADT before and they shut it down while I did some repairs, and then we called to have it reinstalled. The specialists were good on their adjustment during the scheduling process and did really well while the guy was here doing the installation. The installer did an outstanding job, he even went through and double checked everything that was already existing in the system. Now I feel safer and with lesser worries.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 16, 2015

    A SecureYourHome rep came by my house. They cold-called me and the guy was clearly struggling with time. After my installation, I ended up getting some marketing material in the mail talking about 10 free window sensors and I don't know why that didn't happen at the time of installation - that would have been a better time for that. So I ended up getting a couple of them that would have taken care of all the windows in my house.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Oct. 15, 2015

    We don't use SecureYourHome that much right now. We got it because we needed it for homeowners insurance. Our interactions with their specialist and installation was perfect. The guy was very helpful, very knowledgeable, very good customer service. We got the basic package, the alarm and sensors. Since installing the system, my wife feels safer especially when I have to work late. She arms the security system when I'm not home. So far, it has been awesome experience.

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    Verified purchase

    Reviewed Oct. 15, 2015

    I'd recommend SecureYourHome. Their reps were fine and the machine works - it seems to do what it's supposed to do.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Oct. 14, 2015

    The sales and scheduling process with the SecureYourHome specialist was good and the installation by Gaylord Security was very fast, efficient and clean. I definitely sleep better since having the ADT system installed.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 12, 2015

    I called ADT and SecureYourHome sent the contractor out over and installed the security system. I had the package that includes the camera indoors and the keypad. And I ended up buying an extra camera for outside. Since installing the system, I've had a little bit more peace of mind and I feel a lot safer going to work every day and knowing that my house is pretty much being watched 24/7. Their specialist was good and very knowledgeable. Overall, it was a great experience. They taught me everything that I needed to know for me to operate it myself.

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    Verified purchase

    Reviewed Oct. 12, 2015

    I bought SecureYourHome through ADT and I feel safer.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Oct. 12, 2015

    With SecureYourHome I sleep better at night knowing that my trucks are not getting broken into with the camera. I appreciate the detail of workmanship on the installation and the customer service. It was a great experience.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Oct. 11, 2015

    I love our SecureYourHome security system. The installation guy from Gaylord Security was great and awesome. He came in and explained everything he was doing. He showed us every single thing to do. My husband hasn't gotten used to it yet and has already set it off twice. He was in the bathroom one time, he's got the remote and set the alarm off. I was asking myself what was that noise and the closer I came to the front of the house, the more I realized it's the alarm. I turned it off and was worried about it. They called my cellphone but I didn't answer it because I was on the other end of the house. When I looked out the side windows, there were two cops in our garage and they're swarming around. I hollered at him for turning the alarm on but he didn't know it. I told him to leave his keys when he goes in the bathroom. But it was awesome! We are so pleased with it and glad we got it.

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    Verified purchase
    Tech

    Reviewed Oct. 11, 2015

    SecureYourHome contacted me after I filled out a form on the web about a security system. The technician was fantastic. He was in and out in 20 minutes - I like him. Although he explained everything to me, he didn't leave me a book on how to operate the system other than how to arm and disarm it. But overall, they're a great company to work with and did an outstanding job. I feel safer in that my electronics are still going to be there by the time I get home.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Oct. 10, 2015

    So far our experience with SecureYourHome has been great. The specialist was great during the sales and scheduling process. Installation was done by Gaylord Security which went very well. They were on time and very efficient. I sleep a little better since the system was installed. It was something that I needed to have done a long time ago and I'm glad I finally did it. I'd recommend it completely.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 10, 2015

    SecureYourHome is great. The installation was easy and quick. I absolutely feel safer since having the system and I would recommend it.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 9, 2015

    I called ADT and they said that Gaylord was the supplier in this area. We scheduled installation and they arrived on time and got the job done within the required period.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Oct. 8, 2015

    I was referred to SecureYourHome by a friend. All was good from sales to installation. They were very professional, and I recommended them to somebody.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 8, 2015

    SecureYourHome and Gaylord Security came to my home to offer ADT. We're really happy with the system and we feel safer ever since it was installed.

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    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Oct. 7, 2015

    I had ADT in the past and SecureYourHome is affiliated with them, so that's how we ended up with Gaylord and they put in the ADT systems. Their specialist was great and really good. Also, the installation team was very efficient. However, I was very surprised he didn't have an instruction booklet for the security system he ended up putting in. It would be nice to have an owner's manual rather than jotting down the different things to program like codes for visitors in the house like our dog sitter. That can change on a regular basis because now I don't exactly remember what he said the sequence for that was.

    Since installing the security system, I had more peace of mind. Overall, they're excellent, excellent technician, and wonderful phone service when we were working out the details to have someone setup to come out, very accommodating. Also, we haven't had any experience with the callbacks, and luckily we haven't set off the alarm. I'm very happy with them.

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    Verified purchase
    Installation & SetupTech

    Reviewed Oct. 7, 2015

    It was efficient working with the SecureYourHome specialists. The installation went well, too. The installer from Gaylord Security came in, sat down and talked to us about how it was all going to work. Then he installed everything. It was a very good experience.

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    Verified purchase

    Reviewed Oct. 6, 2015

    I like our security system, and my wife feels a lot better. I got a liking to pushing buttons and when I go, it’s safe. SecureYourHome did a hell of a job.

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    Verified purchase
    Tech

    Reviewed Oct. 6, 2015

    I got an ADT security system for my fiancé and I had a good experience with the SecureYourHome specialist and installers from Gaylord Security. I'd definitely recommend them.

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    Installation & SetupSales & Marketing

    Reviewed Oct. 5, 2015

    We already had a system before, but we wanted to consolidate our account so we switched over to ADT since we had that system in our house in Louisiana. The sales and scheduling process was fine and we had no problems with Gaylord Security that installed our system. I haven't had any real experiences with them yet, but so far I don't have any problems. On the other hand, we had some problems in Louisiana, but we got it straightened out.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 5, 2015

    SecureYourHome made our experience pain-free. The sales rep was very nice and good, and installation with Gaylord Security went smoothly. We feel safer and more comfortable leaving the house.

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    Verified purchase
    Sales & Marketing

    Reviewed Oct. 4, 2015

    The SecureYourHome specialists during sales were very helpful. They answered everything we asked and were here very quickly. My husband travels a lot and I'm alone a lot so I feel very safe since having the ADT system. We're very pleased and would recommend it to a friend.

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    Verified purchase
    Installation & Setup

    Reviewed Oct. 3, 2015

    The people from SecureYourHome/Gaylord Security were great. They were very informative, good and polite. Installation of security system went very well. We feel safer and we're very happy.

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    Verified purchase
    Installation & SetupTech

    Reviewed Oct. 3, 2015

    SecureYourHome specialists were very good and the installation technician was very helpful and professional. I ended up purchasing the basic package with the phone app. I'm set the system all the time. My overall experience with them is good and I find them positive and professional.

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    Verified purchase
    Installation & SetupTech

    Reviewed Oct. 2, 2015

    SecureYourHome is awesome. Their specialists I spoke with were very informative. Moreover, the installation done by Gaylord was quick and thorough. The installer was very knowledgeable, top-notch and took care of everything. He cleaned up behind himself and explained everything in great detail. When he was gone, I felt more than capable of dealing with whatever was to come up. So far, remembering to set the alarm is the biggest change in my daily life since I had it installed. I feel a lot safer and the security system got us peace of mind for my family as well. Overall, SecureYourHome is easy, efficient and well worth the money.

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    Verified purchase

    Reviewed Oct. 2, 2015

    The SecureYourHome specialist answered all my questions and was very professional. I bought the package with the motion detector and the fire and carbon monoxide detector thing. I go to work and arm it. I come home and it’s disarmed. Now that I have the system, I feel a lot safer for my wife when I go to work as when somebody opens the door, it goes off. It’s well worth the money.

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    Verified purchase
    Installation & SetupTech

    Reviewed Oct. 1, 2015

    It was a very good experience with SecureYourHome/Gaylord Security. The installer that came to our house was very nice. He made sure that he explained everything clearly what was being done and very direct to the point. Since installing the ADT monitored security system, I've got peace of mind – there's a back-up if I'm leaving the house.

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    Verified purchase
    TechSales & Marketing

    Reviewed Sept. 30, 2015

    I called ADT and they referred SecureYourHome to me. I had a good experience during the sales and scheduling process. Plus, the installer was really nice and talked to me a lot about their product.

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    Verified purchase
    Monitoring

    Reviewed Sept. 30, 2015

    Overall it's been a great experience with SecureYourHome and I feel secure when I turn on the alarm. I know that I can go to sleep, and as soon as something or somebody was coming, the alarm would show up and let me know right away. I had no hassles or questions because they explained the system pretty well.

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    Installation & SetupSales & Marketing

    Reviewed Sept. 29, 2015

    I feel safer after the system has been installed. The sales and installation process with SecureYourHome were both good. The entire experience was fast, too. I would recommend them to a friend.

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    Verified purchase
    Installation & Setup

    Reviewed Sept. 29, 2015

    I contacted ADT and Gaylord Security is who they sent. The SecureYourHome specialist was fine. The installation of the system went well and everything was satisfactory. Now, I always turn the system on at night.

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    Verified purchase
    Tech

    Reviewed Sept. 28, 2015

    I had a good and easy experience with the specialists and installers of SecureYourHome.

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    Verified purchase
    Tech

    Reviewed Sept. 27, 2015

    I have a family who is with ADT that’s why I decided to go ahead and purchase the security system from SecureYourHome for one of my rental property. The installer was very nice and professional. I gave him all high scores on the referral. Their people are always pleasant and professional. Anytime they see an alarm that's gone off, they call in a timely manner and do the protocol. I've been very satisfied. The tenant is more secure knowing that it is protected. I recommend it.

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    Verified purchase
    Installation & Setup

    Reviewed Sept. 27, 2015

    One of SecureYourHome's representatives walked up to my door while I was moving in. She's nice about the scheduling because as I was moving, I didn't have a lot of time to talk to her. But I told her when I was free and she scheduled it for me and we interacted between texts. I purchased the most basic package because the area that I’m living in now isn’t as bad as I thought it would be. The person that came to install it was efficient and explained everything that I needed to know. He also asked if I had any questions and I didn’t.

    I feel more secure in the house that I’m living in because before, I didn’t have any security system except for my dogs that would bark at anything. It took a bit of time to get used to it because I had the little remote control that I can put on a keychain. I had to take it off because a couple of times, I would accidentally push the button. I didn’t even know it was on so when we went to open the door, the alarm system would go off and we have to rush to turn it off. But we’re used to it now.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Sept. 26, 2015

    I purchased the standard home install from the SecureYour Home specialist who was good. The installation of by Gaylord Security was great. However, once they installed it, they said that we had to have the inspection with the city for the electrical and they were going to have the office call us in a month to schedule it. Though I never got a call that they were coming, a dude showed up at my house this morning at around 8:30. It was a guy from the city and he inspected the house this morning when my wife was there. Overall, they were great except for that one thing.

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    Reviewed Sept. 26, 2015

    SecureYourHome has been professional, nice, polite, and reassuring. We feel more secure having the system. I got sensors for the doors and windows, as well as the motion detector.

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    Customer ServiceInstallation & SetupTech

    Reviewed Sept. 26, 2015

    I've had a good experience with SecureYourHome and Gaylord during the sales and scheduling process, but I was disappointed when the technician came. I was surprised that the sensors were expensive, they cost $500. I almost cancelled at that time when he was there, but I didn't because I didn't want to be rude to him. I'm paying in three payments just for the sensors and that means a lot. I had Central Security before, but they provided me with all the sensors without charge. Also, I was told that installation was for only $99 and I was surprised when he told me that he was going to install only the two main doors and the garage, and that was included in the $99. So I said, "Oh, I cannot do that because I already have sensors in all my windows and doors, everywhere in my house".

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    Tech

    Reviewed Sept. 25, 2015

    The technician from SecureYourHome was great, punctual and super polite. He explained everything. It was easy, clear and courteous experience. I would recommend them to a friend.

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    Installation & SetupSales & Marketing

    Reviewed Sept. 24, 2015

    I was told about ADT when I bought a house. The sales and scheduling process with the SecureYourHome specialists were good and the installation of our security system by Gaylord Security was excellent. I feel safer because I have a security system on my home. Gaylord was great. They were very friendly, helpful, and not pushy. The only thing that got me was when I got an offer in the mail from ADT two weeks after the installation saying, "Hey, welcome to your new home. Here's what we can offer you." I could have gotten more for less from ADT, yet I already had ADT. That's bothersome and frustrating. I was going to call ADT and find out what that was all about because it's a lower price and more sensors for free.

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    Sales & Marketing

    Reviewed Sept. 24, 2015

    We learned about ADT through people who used the system. We did not have any problems at all during the sales and scheduling process. We feel much safer with the ADT monitored security system in. We're very pleased with it.

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    Installation & SetupTechSales & Marketing

    Reviewed Sept. 23, 2015

    The specialists of SecureYourHome did a good job and were pretty quick during the sales process and scheduling. Not to mention, installation was efficient - the installers from Gaylord Security did a great job, too. I'd recommend them.

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    Installation & SetupOnline & App

    Reviewed Sept. 23, 2015

    SecureYourHome/Gaylord Security has great, friendly and fast service especially the man that came in to install it. He was very helpful and showed me a lot of how to work a lot of it and everything. The house we moved into already was through ADT and we already had the security pad installed so he just had to come in and update a couple of things. And then he left another updated wireless remote. I like the fact that with ADT if I forget to set it before I leave I can use my mobile phone - the app to set it. I love it and I'd recommend it.

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    Installation & Setup

    Reviewed Sept. 22, 2015

    The SecureYourHome specialist was good and friendly, and the installation team from Gaylord Security told us how things work. He also told us what we have to do, and it was cool. I feel safe using their services, and I’d recommend them.

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    Installation & Setup

    Reviewed Sept. 21, 2015

    The SecureYourHome specialist was wonderful. Gaylord Security personnel explained the installation process well and were also very professional. My system is working fine except that I can’t get it off Eastern Time. I go into the settings menu and change it, the next day I look at it and it’s back to where it was before. Other than that, the company has been professional, on time, and we feel better knowing that the different routes in going out are monitored. I’d recommend them.

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    Verified purchase
    Installation & SetupContract & Terms

    Reviewed Sept. 21, 2015

    A woman from my bank referred me to SecureYourHome when she heard that I had a break-in. SYH's specialists were good but lady was not accurate on a couple of things which I'm not too happy about. I told her that I might be in the process of moving out of state and she said that I have to wait for 15 months before I can sever the contract without penalty and she wants to sell it to the new owner as well. I talked to the realtor and she said that she spoke to ADT since that didn't sound right at all. ADT will sever the contract immediately as long as I sign up again in another state and that was very misleading. Moreover, she also told me that my dog would absolutely not set off the motion detector. My dog was was under 80 lbs and she sets it off at least 2 or 3 times a day so that's not accurate either. Other than that, the installation person was very good and professional.

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    Installation & SetupSales & Marketing

    Reviewed Sept. 20, 2015

    I'm satisfied with our experience with SecureYourHome and Gaylord. The security system we got works fine and I feel definitely safer since it was installed. Gaylord also kept me well-informed during the installation - we had no problems and they were great. Moreover, the sales and scheduling process with SecureYourHome had been excellent.

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    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed Sept. 19, 2015

    The guy from Gaylord Security who installed my ADT security system was very nice and very efficient. He knew what he was doing and made sure I understood everything before he left. He also had me go through with him the phone and computer apps as well as the actual keypad itself. I did have to call them once though because I got confused on how to change something over and they were very good. They were very pleasant and led me through it. Also, sales was excellent and scheduling was easy with SecureYourHome. I now feel safe and secure because of our security system.

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    Installation & SetupSales & Marketing

    Reviewed Sept. 18, 2015

    I've known about ADT for a long time, a friend of mine works there and when I called, I thought I was going to be dealing with them. But it's ADT service through Gaylord so I'm happy with that. The sales and scheduling process was great. The SecureYourHome specialist called and said he would be a couple of hours early. I ended up purchasing their doors and motion and the installation went fine.

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    Installation & Setup

    Reviewed Sept. 17, 2015

    It was really awesome with their specialists during the process, and the installation team was really good, too. I recommend SecureYourHome.

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    SafeStreetsUSA Company Information

    Company Name:
    Safe Streets USA
    Address:
    3400 N. 1200 W
    City:
    Lehi
    State/Province:
    UT
    Postal Code:
    84043
    Country:
    United States
    Website:
    www.safestreets.com