Safe Step Walk-In Showers Reviews

The installation of my Safe Step walk-in shower went great. The man did an awesome job. However, I would have gotten the sliding doors instead of this curtain. The sliding door would have been better.

We had Safe Step install a shower with a tub. The rep that came out was a real nice gentleman. But some of the things that we thought that was gonna be with it didn't actually happen. For instance, when installing the shower, he told us they would put HardieBack to make sure everything was good and there was no leak. But they didn't do that. We got the three safety bars put in. My wife said the drain has started rusting. We didn't know it was gonna rust. But overall, the walk-in shower is worth it. I noticed the water temperature gets nice and warm like I want it. You got more room. You don't feel confined like you would be in a tub shower. It's simple and basic. We love it. So far, everything is holding up.

We explained, more or less, what we wanted and the sales rep went through everything. He covered the things we wanted and need -- like the bars. Then, the installer came and he was real good and polite. He tore out the old tub and replaced it with this walk-in shower. It took him two days and he dressed everything out real nice. He went over everything real thorough, trimmed the windows all out, and made sure all seams were caulked down. Everything works perfect. The glass doors are real nice and slide easy and there's no curtain getting in the way to trip over.

The Safe Step walk-in shower is easier to get in and out of but I ain't happy with it. It takes forever for it to drain. There was a bathtub in its place and it drained alright. The shower they put in is a lot lower in the floor. I called them three days after they got through with it but they didn't give me much help. The guy told me that I could flip the drain cover off, it just snapped on. That didn't help anything. Also, the doors on the shower were not adjusted to fit the wall jams. I took them out and re-adjusted those.

I made an appointment for Safe Step to come see us, and the sales guy gave me a good presentation. He had a brochure and showed us the different kinds we could get. He explained the product well and told me what it cost. I got a shower package and the price was high, but the installation went well. Two installers at came about quarter to seven one morning and the job lasted till about one o'clock. They knew what they were doing, and I liked the shower. I didn't have to crawl over the tub to get in. I feel safe with the shower.

I like the way Safe Step presented themselves as far as the safety and quality of their tub. The installation day was wonderful. The installers came in the morning and they left late afternoon. It was like bing, bang, boom and they were done. I thought it was gonna be a two-day thing, but it was only an all day thing and there was very little mess. There was very little noise. It was so simple, quick, and easy. I couldn't have asked for a faster service. The workmanship is fabulous. They did an excellent job. I like the lights, the bubbles, and the heated seat. The whole thing is my favorite. I love it. It is giving me peace of mind as far as, the older I get, the easier it is to get in and out of the tub now. It's not such a hassle. I don't have to worry about tripping or falling. I would tell others to get it. It's so worth it. Once you sit in it and have your first bath, you'll be hooked.

Somebody came out and gave me an estimate, which we couldn't deal with. It was way too high. But I mentioned that I was a veteran and all of a sudden, Safe Step had a special deal with the VA, which worked out for us. The installers came out not exactly at the planned time. It was a little bit later. But they completed the installation over two days. The first thing they had to do was strip an old shower out and once they got the installation done, they checked the drain. They were having trouble with it so they had to snake the drain out to make sure it was flowing properly. And once they had done that, they finished up the job and everything worked fine. We love it.

Steven, the sales rep, came out and did a wonderful job explaining everything. We talked about the Safe Step walk-in shower but then we talked about things in general. He was an overall nice person. He went to see my hot water heater and my electrical box. He was concerned about everything and I liked that. I have a 40-gallon hot water tank and he said it was fine but if I ever need another one, I should get a 50-gallon one. I've had a total knee replacement, which was the reason why I needed the walk-in shower and it was what I expected.

We called Safe Step and asked them to come and give us an estimate. The sales rep came and told us about the product. The Safe Step walk-in shower is nice and it is what we expected. It took the installers two days to put it in. The reps were nice too.

I liked the way Safe Step's guy talked. He just told me what he could and would do, and that was what he did. But when we scheduled to put in the walk-in shower, I wound up in the hospital. It wasn't nothing on their end though, it was something on mine. Also, I got two dogs and luckily, I got a sliding glass to what it comes out to where the pool is at, and it goes back to the master bedroom. So they were able to go in and out and not disturb anything during the installation. They were barking and raising hell. But they couldn't get to the installers and couldn't bother them.

I'm very disappointed with Safe Step. It's not worth it. It’s plastic on a wall. I expected a lot more. They only tore half the walls down. They were done in a matter of hours, which was fine by me. I wanted to get it done. But it seemed so rushed. It's a nice-looking shower and the whole bit, but it's not worth $20,000.

I called Safe Step and they sent out a representative. The rep who came out went down in the basement and made sure I had a gas hot water heater because electric doesn't heat as fast as gas. The installers were nice and polite. I thought they were gonna leave the shower doors behind, but they didn't. They took it all. But they told me they were gonna take all of the old tile out that was there and they didn't. They just covered it up but it's very cleanable. I don't have any problem with that. The doors also clean well. I thought it was an exorbitant price for what I received but I like the shower itself because I don't have the bathtub to deal with. The only problem is I have had leakage and I'm still experiencing leakage. The person that came out here told me that where it was leaking to was drywall and it's not. Where it's leaking is the bottom of a wood cupboard that's built on the end of the shower.

The installers showed up pretty much exactly when they said they would. There were a total of three men who came, gathering a plumber and two helpers. They dismantled the old shower and proceeded very quickly. But based on what the salesman had said, we would be able to discuss with the installer exactly where we wanted the grip handles to go. I asked the installer’s plumber when he'd be doing that with us and he said they were not ready for that for quite a while. They proceeded to do the installation and not only did Sheetrock go up, but also the finished plastic surround type of thing. Then, he called me in to ask exactly where I wanted the grip handles to go and when I told him where, he said, “They can't go there. There's no two by fours there.” That was why I was of the impression that they were gonna be asking us that before they put up Sheetrock, so that if we wanted it someplace where there wasn't two by fours, they'd be adding two by fours.

They did a really good job. Didn't take them long to install our Safe Step. They also cleaned up nicely and everything was perfect. I like the jets and the way the shower is. It's like a rainshower. The whole thing is really nice. It's also easy to take care of. You have the handheld, so you can spray stuff off when you get out of the shower. I'm very happy with it.

The installer was here, installed a Safe Step tub with a shower that came with it, and got out. He did good.

Safe Step Walk-In Showers is a very good product. I liked the person that came and explained everything. Also, the installers were quick and knew what they were doing. They did an excellent job.

The rep from Safe Step was very pleasant and honest. He showed and told me everything. Plus, he gave me pamphlets. I had a garden tub and it was extra wide so to get the walk-in shower to fit into the space from my carpet to the wall, the installers had to measure it differently than others. So, it took about a month before they could put it in. It was good and it was what they were expected to do. But I didn't have to say anything. They just did it and cleaned it up nicely after they got done. I love the shower. It's beautiful. It's got two safety bars and a chair. I use them because I have a bad back and I'm afraid I'm gonna fall. So, I'm very careful with it. I had a good experience with Safe Step. Every question was answered even before I asked them. It'd be a good place to start and I would show people my walk-in shower if they wanted to see it.

The installation of our Safe Step went well. There was one installer and he said there was supposed to be another one, but he wasn't available at that time. He was very good. It took about a week since he was the only one and he did all these cutting outside, so we had no mess left at all. He also shut the door and tried to keep any of the stuff from floating into the other part of the house.

The Safe Step reps were nice. However, they could have given me a few more bars where you could hold on to. I have two of them in there. Also, you have to be careful when you take a shower, in that little piece of shower curtain. I also thought the price was a little too high. My son said I could have gotten the tub with it. With 13 grand, I have the shower but I don't have the tub. Also inside, there's no place where I can hold my soap. I bought one and my son just stuck with the suction but it didn't hold. Other than that, it's good. I would recommend it to a friend.

The installers drove a long way to get here and put our Safe Step shower in in one day, but it is not right. We've been trying to get something done since the day before Thanksgiving. They need to get another pan in the bottom of it. The part where you step into is too high. I gotta get in a wheelchair and they knew that. We made this clear to the person who sold us this that we had to have it level with the floor or just a little bit to keep the water out. The contract reads, one inch or less, but that has not happened.

I wasn't too satisfied with the installation team from Safe Step. After you finish showering, the water starts going over one of the sides and you have to put extra towels up. It isn't even all the way. We had a glass door. But since we don't have a bathtub anymore, the glass door would have to go all the way down to the floor. I asked one of them about that, and the guy said that if anybody should fall, it would go right through it because they don't have the support if it was a tub under there. We'll have to get another thicker shower curtain and maybe that would help as far as with a lot of water coming off on one side.

I appreciate what Safe Step Walk-In Showers did. I’m glad that we were able to work together. They came in, saw my abilities, and worked out what was best for me. When they came in, we sat down and talked, and they said that they could do this right here to better me. And they gave me a time they would come and everything was right on queue. They did not miss a beat. Everybody was ace. Everybody came in pleasant and did the work. My ability to get in and out of the tub is a lot better. I'm enjoying it. The tub is lower so I don’t have to raise my leg over more. But I’ve got the bar. I could slide my chair in also, and the bar would help to get up. I also got a long handle where I could sit and reach all the parts of my body.

I got everything that Safe Step promised. They did the job that they were supposed to. They didn't try to con us. They went above and beyond to be helpful. The shower works great. Everything is great. The shower is good for my mother.

The sales rep was nice and explained all of our questions and told us things we didn't know. We liked her. Also, the installers did their job and cleaned up the mess. I asked them a few questions that they answered. The shower seems to be very good quality. The price is a little bit more than we thought, but it's worth it.

My mom needed a walk-in shower and Safe Step was more about safety so we went with them. They were able to get us on what we needed and we have it.

The reps of Safe Step were nice. The only thing I didn't like was the price was too high. But the installation went well. The shower is good too. I don't have to be afraid to get in there anymore. All I can do is walk in there and hold on to it and it's all right. I don't have to be trying to lift my arthritis legs.

My experience with Safe Step was great. I was really tickled with it. They came when they said they were gonna come, and they did what they were supposed to do. When they left, everything was clean and back to normal. They did a good job. The help to get a shower put in is something that people need. My husband fell and he couldn't get in and out of the tub anymore.

The installers were good, and everything went well for them. Also, the price of the shower was a little steep, but still, I managed to get it. Safe Step met all my needs, except the showerhead is a little high. I have some bad shoulders, so it's difficult for me to reach up and get it. I have to call them back about it. Besides that, I like the shower.

I'm really happy with Safe Step. Their salesman came out and everything worked out fine. He knew what I wanted and he seemed to have the situation in hand. The sales team was also pretty good about notifying me when they were going to come. They also came earlier than they were going to, so that worked out well. And they called me and asked me if it was okay and made sure everything was all right. I have trouble standing and sitting sometimes, especially in the shower, so they did everything they could to help me. They put in a seat that I needed that would support because I'm a heavy person and they did a wonderful job. One man did the installation and he was young, but he was very knowledgeable. He got it done really fast, then cleaned up after himself and made sure he didn't make too much mess when he was working on it.

Safe Step set up an appointment for me, came out and looked at my bathroom so they could see where they were gonna put the walk-in shower. The reps were upfront with me. They talked real nice and step by step with the shower. The installers did a beautiful job. If anything's wrong, I call them up and they send somebody out. I had a little corner that wasn't filled in, so I called and they sent somebody out. However, I thought I was supposed to get a chair, but they told me that no chair comes with the shower. That ain't the picture I've seen on TV. I was upset because I didn't get my chair. Also, I thought they do the floors, but they said they don't. Now I gotta get somebody to come in and do my floor.

I had some issues with the installers. One of them continually talked on the phone and I sort of got a little suspicious with him. He seemed like he was busy talking on the phone all the time he was working but he did a perfect job. Also, we're well happy with the shower. We like the seat and it helps us out. We also like the bars. We're able to get in the shower and not have to climb in that tub, which is about nearly impossible for us. The price was a little too high but it was a good job on it to have. We got excellent service.

Safe Step did good work and they responded quickly. They sent somebody out to my house, had me go over everything with them, and even told me what to expect, and it happened accordingly. They did what they said they were gonna do. They told me that the VA covered the majority of the cost and, if I wanted a seat put in there, I'd have to pay that myself. It was 800-some dollars. I wanted a seat in there, so I paid the extra money and they put it in. I also like the limited warranty thing they got. If something happens to the product or material, they'll fix it for free.

The sales rep was very informative and wasn't pushy. He listened to what we were talking about, what we wanted, and catered to our needs. They were good interactions. The installers were amazing too. They were very respectful, and any questions they had, they came to us to find out what we thought. The sales and installation people were awesome. On the other hand, we had issues with the office people because they didn't communicate well with us.

The installers were good, other than the first trip they made and this was not their fault. The company where they were picking up all the supplies gave them the wrong stuff, and they found out when they opened the boxes and crates up here. Safe Step has now changed that. They told me that the installers are allowed to open the crates before they leave. The second visit the installers made, everything they brought was what I ordered.

The product that Safe Step offered for the same price as the two other companies I checked out was not as good. And during the negotiation, the salesperson was high pressure. But he was the last call I got that day and if I went with another company, I would have had to repeat the whole process over. I'm 80 years old and I was tired. Also, since I had to go out of town to meet the salespersons of the other companies, I went with them.

The sales rep came to see me one time and answered questions for the most part. Also, I did the loan and was approved, but I never received the other stuff that I reached out to her about. She never got me the paperwork with the different prices from what I was quoted between what I was charged. She was also supposed to send me a picture of a shower on what it would look like before I got it installed, as far as the differences between the colors and stuff that I had to choose from.

Safe Step is a good company. The sales rep was really nice and had all the information. He walked us through how everything was gonna go, then the scheduler called us and everything went well from there. The installers were also really nice as well as very well-mannered and cleaned up all the mess. I didn't have to do anything. It was fantastic.

The sales rep did well. I like the way he described the product. I like my Safe Step shower as well. It's a good deal.

I had the walk-in shower installed and it's doing pretty good. But I don't know the regulations of the water. I can't get the hot and the cold. But I can eventually take a shower with it. It ain't got enough pressure on it, but I have to set my pump up to get pressure on it. But with what Safe Step did in two days, I'm pleased with what they charged me.

My wife loves the Safe Step walk-in shower. My wife has a problem getting in and out of the shower. She walks with a cane and I can't be right there behind her all the time. She figured that would be an easier way to take a shower and be safe about it. The sales rep was good and he gave a nice presentation. We like the bars for safety and the grit on the floor. We also don't have a big leap to step into or over. I've recommended them to different people. They are a little costly but it depends on what you want for your safety. I'd rather spend a little bit than have my wife fall down.

My experience with the sales rep of Safe Step was good. He tried to work with us and our budget. The installers were also kind, considerate and clean. But, they had to delay because they had to call in a plumber. It took them a couple of days. But the product is very good and now, I feel safer for my wife because there's only the two-inch step-in.

The installers put the Safe Step shower in and did a good job. They finished in a day. The quality of the shower is good. It's worked out fine ever since I've had it. I am very satisfied.

Safe Step's sales rep was trying to sell me something I didn't need but he listened to the options I wanted. He didn't go above and beyond trying to sell me something I didn't want but the walk-in shower was a little pricey. For the installation, the guy did what he had to do and I didn't have to bother him. He had a couple questions and everything was settled just fine. Safe Step's website was pretty informative, too.

At first, I was impressed with Safe Step's rep. But he didn't know the products he was trying to sell and he tried to sell me something the company didn't make. Then there was a big problem and they ended up trying to cancel the contract. Finally, they came up, filled it, and when they brought the unit out and installed it, it was wonderful. The installers were fabulous. They came out at about eight in the morning and they had it installed by noon. They whipped it right out, got everything in, and went over it with me. I'm glad I got it. It's safer to use.

The presentation of the Safe Step rep was pleasant and everything was calm. We understood what he was saying. The installation was good as well. It took four hours and we were comfortable having the installers in our home. We like our walk-in shower. It's good quality and I’d tell my friends about our good experience.

The representative was nice and walked us through. It was a good experience. The installation was done in one day but the installers had to come back and put a part in. That’s been a month and a half and they just came a couple of days ago to put a handle in. The walk-in shower is nice and everything has been great with Safe Step.

I had a spa in the home I'm in and it had an old raggedy shower in it, and I wanted to replace it. Safe Step Walk-In Showers was the second company I had come out to give me an estimate, and I went with them. They had it all under one. The first company I went with didn't do the doors. Another company would have to come and do the door. So, I said, "No. You ain't complete company, I don't need you."

I like the price of Safe Step. The gentleman who gave the presentation was very knowledgeable and very affirmative. He impressed me because he seems to know what he was talking about. The day came to install it, to remove the bathtub that was in there, I discovered that the part of the installation that he was going to install, the flooring part of it was warped, so he couldn't continue that day. He had to reorder. Two days later, he came back and installed it. It was done efficiently and cleanly.

I felt Safe Step Walk-In Showers' rep was like my brother. The short time that he was here, we got to know him and his family. He was professional and very helpful to my wife and I to be able to understand about the investment that we were making. The installer came in, introduced himself and his wife and crew, and they got started. My day was smooth. They were professional. They got in, they got it done. Any questions I needed to ask, they walked me through the installation from the time they cut the old tub out until they got ready to install the new shower. They let me know right before they did it what they were. I appreciated it.

I love my Safe Step walk-in shower. I feel safe in it. It's very refreshing and a lot of room, and a difference in what I had. The installers tore out the old one that was in there. They were well-gifted in knowing how to put that shower in. I would not have been able to. They put it in just like they've been doing it all their life and it was put in perfectly and not as cracked. I had the curtain put up, and it's very dependable and nice, and the water stays in. I have the bars and I love them. Also, the walls are very pretty and fitting. It has come in handy in a lot of ways.

The Safe Step walk-in shower is of good quality. My father enjoys it. The installation took two days, but the installers were very thorough. They communicated with us if there were delays in anything happening. So, it went well.

We reached out to Safe Step and they did a presentation to my husband. It took them one day to install the walk-in shower. My husband is comfortable using it.

I'm happy with Safe Step. The installation was very quick. They did it in six hours. Also, the walk-in shower has been very helpful. I'd definitely recommend them.

The rep from Safe Step told the truth and was kind. It was a very good experience with him as well as with the installation team. It took them one day to install the walk-in shower. It was too expensive but the features are all good. I got an extra shelf and shower chairs.

The installers didn't do too good of a job ‘cause the bottom of the shower, when I step on the middle, it sinks down, and then the caulking on the sides are coming off. Safe Step sent somebody to come and check it out, and he said that their people will have to redo the whole thing again, so someone is coming over on the 16th of February.

We called a Safe Step representative. He came and presented the material. We were very pleased. My husband and I decided that that was the company we would use for our walk-in shower. We received some discounts too. My husband is a veteran. The price was a little overwhelming but we appreciated the convenience of having that done in six hours. We'd spoken to a local contractor about converting our tub and shower and it was gonna take him four weeks. When the installation crew arrived, they brought everything they needed to use. They installed, picked up every bit of trash and took all of the debris with them.

Safe Step gave us the best deal. The rep's professionalism was great. He initially gave us one quote then called us back and told us he miscalculated the amount that we were gonna be out of pocket. He fixed it right away. We were supposed to have the installation on a Friday. We got a call on Wednesday and the guy said, "I finished my other job early and I was wondering if I could start yours early." They arrived around 2:00 and were out of here by 7:00 PM. When they came in, they did an assessment. They put down matting from the door to the bathroom. They pulled out the tub then started doing measurements and cutting and placing the shower. Periodically, I would ask if I could look and they let me look at the work that they'd done so far. It was fast. Their work is beautiful. I love it. They ran water to make sure there were no leaks. They cleaned up everything that they messed up before they left.

The Safe Step rep came out and talked to me. Everything sounded good. He gave me all the discounts he could. He was very knowledgeable about the product. He was very professional in talking to me. I'm a person that questions everything. He didn't have a problem with that. It wasn't like he was here to do his job and get out the door. He took his time and was genuine.

They did the installation in one day. It was neat. The quality is fine with me.

I called Safe Step and they came out and gave me an estimate and I was ready to do it. The experience upfront was fine. It's the after-effect that was the problem. First off, they didn't bring the right color, and then the guy was already installing it when I noticed. I asked him where the gray was. He was putting up white. He said that they must have got it mixed up. He already had most of the panels up at that time. So, I told him to just leave it like that because he'd have to tow it all back out. He went on to put it in and he did a decent job of putting it in. But the next day, the bedroom was flooded. I had to pull a carpet up out of a closet. I called them and they sent somebody out to repair it. We had to cut the wall out on the other side of the tub because that was the only way to get to the pipe.

I like our Safe Step shower. I'm satisfied with the features. The installer did a good job, but still, after I started seeing the installation as it was, there are things I didn't like. The glue was sloppy. There was a lot of glue on the glass itself and some on the floor, and I didn't like that. Also, the electric inside the wall was supposed to be in a junction box. I did peek at it from a closet next door to it and it's not in a box and that's a code failure there. She could have had a longer line and she could have run it from the tub itself to the basement and put a box into the power source, but she didn't do it that way. I'm happy with the product, but I'm not happy with some other things. As far as the price, 10,000 grand for a shower that takes them less than a day to install is a little excessive.

Safe Step was very good. They took care of everything. They gave me a price and I paid it. We did what we wanted. They accommodated me for the size of my bathroom because it's small. Everything worked out well with them. I like the finished product. It works nicely. I like to shower. They put the bar in the right place and I like it. The flooring is good. The whole shower is good. We got what we paid for. I was very well-satisfied with the experience.

The Safe Step product costs too much but it's worked. I need to get a shower door put in. I was going to try with just a shower curtain and that doesn't work too well. I need a shower door on it, but I need to find one that doesn't overlap too much. It's only 48 inches wide and most shower doors overlap about 10 inches in that situation. You don't have a lot of room to get in and out of the shower. I'm still looking for a shower that will work better without having the door so wide. I'm looking for a foldaway door instead of a slide-up door. I didn't expect Safe Step to have anything like that because they knew what the problem was, and that was why I went with the shower curtain instead of the door. Other than that, the installation was very nice, clear, and smooth. They did a nice job.

The sales rep completely explained the whole thing, and the installation went very well. It was done completely in the day. We love our shower. We don't have to step over a tub and do a shower.

It was a great experience with Safe Step except to the very end when they left our shower door off-track and we could not get the shower door closed. I called and left a message. The rep said she would pass it on to the installer and he would call. But he never called. A week later, I called back. The rep said that she had given it to someone else besides the installer, but he never called as well. My husband got it back on track. Also, on the book that they left us with the instructions, the picture in there to show you what knob operated what did not match the shower that we had. We've just had to come and learn what went where, what turned the water on, what made it hot. It costs too much but we both like the shower. We've been enjoying it once we got the books all worked out on it.

The sales rep was good, and while we had a few issues with installation, Safe Step came back and fixed those. It took several calls, but I finally got somebody here to fix them. We've had the shower since the middle of November. Right now, it's new, and we're still getting used to it, but I love it.

Everything was a personable experience with Safe Step. When they couldn't come, they called me and asked if it would be okay. I was pleased with the ones that installed the shower. They were so professional. They didn't even take a lunch break trying to make sure everything was done within that day's time. They showed me everything step by step. Everything was clean and nothing was out of place. My children are very pleased.

Installation went very smoothly. The installers did it in one day, which I didn't think they could, but they did. They were very careful too. I was there to watch what they were doing and they left everything perfect with instructions on how to clean the walk-in shower. I used shower and I liked it very much. However, I didn't get a chance to use the seat yet. A week after I had the walk-in shower put in, I fell in the bathroom, but it had nothing to do with the shower. Besides that, I used the handheld and the rain head, and I was very happy with everything. Overall, I would recommend Safe Step as being very neat, efficient, and on time.

I had a good rapport with the people who worked at Safe Step. The guys that installed the shower were very good. But the follow-up was not good. There were a couple of issues that I couldn't get ahold of anybody to get them resolved, so I had to do it myself. They forgot to put the setscrew in. So when I turned the water on, everything fell apart. I had to get that and put that in. There were so many restrictors in the shower wand that there was not enough water pressure to rinse the soap out of the hair. So I bought a new shower wand and put it on and everything was fine. I called Safe Step and left messages, but they were never returned.

I contacted Safe Step and a salesman came to the house. One thing led to another, I paid a down payment and then things weren't working. I tried to cancel it but they said I would have to forfeit my money. When the bill came for the payments, it was ridiculous. It was nothing I had heard of during the discussion. I knew he was charging me so much a month. But the months turned into years, like it’d be in 2038 for it to be paid off with the situation they set up. They wanted their money, but nothing was ever sent to me to tell me where and how to send it. Then I got a letter threatening a lawyer, so I took it on myself to get it straightened out, and I called the factory up in Nashville. They gave me a couple of numbers and I finally got to a lady who was very sympathetic and set up a payment thing.

When the Safe Step rep came out, I didn't like the high pressure that he did with us. But the installation guys were professional. I watched how they did it but I still don't agree with one of the panels that they put in.

Safe Step's rep was polite and to-the-point. That's what I liked. Also, the installers had it clean as a pen. It was well done. I was very pleased with it. The tub has plenty of room in it. It's easier for my wife to get in and out.

The sales rep from Safe Step was okay. I didn't have a problem with him. I had a problem with the installation. They, to this day, have not corrected all the issues that I am having. I told them right after the installment happened what was happening, and they kept telling me they'd get back to me or they'd send somebody out. This has been going on for three months and they still have not corrected the problem.

I need one thing with Safe Step. The thing about my shower is I couldn't walk anymore, and in order for me to wash myself, the soap is at the end of the shower and I couldn't get up to walk over to get the soap to wash myself. It's not accessible to me. So, my husband has to do it for me. But the installers did awesome.

I talked to the Safe Step's rep. When he said he could get it financed with me being on a fixed income, I said, “If you can do it, I'll do it.” And that's what happened. We got a shower put in. We’ve used it four times since then, which isn't many, because we have been waiting for our installer to come here and fix a leak since he hasn't called me back. He said, “How about such and such a date?” I was going to the hospital at that time, so I told him, “I can't do it then. I'll be in the hospital. But I'm not in a big hurry at the moment because of the hospital. Give me a call back here in the next few days.” That has been two weeks. I didn't get ahold of him.

I put in a lead request and Safe Step's sales rep called me back. Then, he came out to the house and went over stuff and gave us a quote. He seemed to know what he was doing and was professional. For the installation, two guys came out and they did a great job. It took them about six hours and we've had no problems. They did everything right and we haven't had to call them back for anything.

They sent somebody out to explain things to me and take a look at what I needed done. And it worked well. The installers did a good job too. They were professional. They knew what they were doing and got it done within the time frame. When they left, everything was cleaned up. I was satisfied with everything.

I like the shower. We can walk in the shower rather than climb over the side of a tub. It's easier to get in and out of the tub. However, Safe Step's customer service sucks. They left trash around and drywall screws in my driveway. Good thing I've seen them before I ran over and picked them up in a tire. They left scraps of lumber and styrofoam. Underneath the house, they had to cut out for the drain. Sawdust fell on the floor and that's where it stayed. There was a vacuum cleaner sitting right there. They never vacuumed that up. They left without finishing caulking. They had to do some hammer work to get things to fit and they knocked the plaster off the inside of the closet.

We live in a very rural area and had called other providers. We would get a response that they do not service our area. But Safe Step made the trip. It was quite a trip for even the contractors to get to where we live. But they came and did the shower. We like not having to step over into a tube. That's the main thing we wanted. Our knees don't hurt when we try to get in there. We also have a bench installed in it.

I like the shower. I don't have to sit down in the tub. I have a chair in there.

The walk-in shower didn't get here on time. Safe Step had to push it back three times before they could get it out here. The salesman didn't measure correctly so when they came out to install it, the install guys said it was too small. The salesman need to learn how to take measurements. The install gentleman came out and he remeasured. Everything got correct that way. They were supposed to install it but they called back and said that they had double-booked us with somebody else, so they had to move it again another time.

The sales rep was a nice lady and explained everything to us. She didn't try to push anything that we didn't want and just talked to us about the Safe Step walk-in shower. I liked her, the way she explained that. The four installers were here at 10:00 and left at 6:00. So, they did a good job. I can get in and out of the walk-in shower. There's a seat tub to sit down on if you want to while you're washing your hair and you can pull the shower thing down there and closer to you. I'm satisfied with it.

On July 5, 2023 Heath ** came out to our vacation condo and told us the job could be done that week- we blocked the rental and put a deposit down. We lost a rental of $1425.00 They rescheduled for Sept.11, 2023 but measured wrong costing us another vacation rental of $740.00. Installer came out on Oct. 21 and 22, 2023, and left without completing the job. The Dare County Inspector was contacted by me concerning the certificate of occupancy. The Inspector failed the job, took pictures and sent pictures to Jaggar at Safe Step **. Tabitha ** and Sheema ** ext. ** have been contacted, and all have failed to address our issues.

Before I even put my money down, I told them I needed the stuff set up for somebody little. They should have asked me first before they installed a certain few things. I’m only 4’10” and they put the showerhead way up where I can't even reach it. I have to stand on my toes and try to get it down a little. I have to get my husband to take down the showerhead. The hook that they put it on should have been another 4 or 5 inches lower. Even the back shower thing is too high and should be lower by a foot.

The rep was very knowledgeable. But he said the installation would only take one day and the installation guy said it was two. It was actually a day and a half and they got it set up. They did a decent cleanup job. However, the knob was a lot looser than I thought. The first time I turned on the shower, it flew out of my hand. I just have to be careful with it and not let it fly out.

The sales rep came in and went over everything in very much detail. They have full service installation so I went with them. It was great with the installation team. They were very cooperative and they fixed stuff that wasn't necessarily known. They were here a really long time to make sure they got the job done in one day. The walk-in shower is safe and comfy and I'm extremely happy to go in and shower.

The sales rep of Safe Step was great. She helped us to get it financed. When the installation people got here on October 25th, they took the bathtub out. They put everything in. They said to not use it for a couple of days 'cause the caulking was settling in. It looked okay. However, it was missing some caulking in little places. I tried to put my mom in, but I had to turn off the shower because it was not going down. It was going down slowly, but it was filling up too fast. The guy that came to check on it said that maybe under the end part is not set right for it to drain. But he told me he was gonna have to call the rep back and tell her that she needed to send somebody out to look to see what they did on the drain. 'Cause he thinks it's part of the drain part that is not set right that's why it's not going down. At first, my mom loved it. When it didn't want to drain, she said she didn't like it anymore because I still had to bring her to the other side to take a shower.

Safe Step's sales rep was very nice and he did a good job. It was a good presentation and I liked that he said there's a lifetime warranty on the walk-in shower. The installers were also good. There was an issue, but they came back promptly and took care of it. It took less than a week for them to come back and I liked their work. Safe Step's reps were reliable, too. So far, the walk-in has made life a little easier for us. My husband can get in there and get back out. We have a bar that he can use and he got a seat in there. He also got room to move around.

Safe Step's sales rep explained everything perfectly. Any question that we had, he answered and he answered it in a normal way. No fancy words, no technical terms. It was like having a conversation with a friend. The crew that came out for the installation was fantastic and we would recommend that crew to anybody. The installer had four people with him and it took them eight hours. Their work was beyond what we were expecting. We got the bars and the seats on our walk-in shower. It's wonderful and we love it.

I'm very pleased with Safe Step. The installation guys were very polite and professional. They asked me if I wanted the safety bars and how I wanted them, and everything was done exactly the way I liked it. The quality of work is excellent.

The Safe Step rep's tone of voice and way of acting could be improved. He was demanding at some point. But the installation went very well. The gentlemen installing it could have done a better job of cleaning up but they were very polite and helpful. I like the shower. It's more for my husband's convenience and he enjoys it. It's a big progress.

The sales representative provided great information and the installation team was very pleasant. They did a thorough job. They were a little late then had to go back out. They didn't bring the drop cloth and had to go to the store to buy drop cloth. Other than that, it was okay. They were there for about six hours after they came back. They had to come back because they said our shower was a special case. It's a lot larger than most. They had given us a heads-up that it would be a two-day project. My father likes the space that he has. Their previous one had the built-in little seats in the acrylic and they were small and low. But with the Safe Step shower, it's wide open and barrier-free. I like the grab bars for my mother.

The installation team was quick and cleaned up their mess. However, Safe Step could have offered me more discounts. Also, it took five weeks when they told us two days. We live in Rawlins, Wyoming and we're way off the beaten path. One of the pieces was broken and the other piece was the wrong piece. They didn't have all the materials, and they just put us on the back burner. They didn't call us for weeks at a time to let us know any update on when they were gonna be here. Then all of a sudden they called and said they were gonna be here. I would not recommend them.

The sales rep with Safe Step was a nice man. He gave me some discounts and let me get it at a certain rate. He didn't take forever telling me about what they were gonna do and how they were gonna do it. He explained that, but he wasn't long-winded about it. The warranty is good too. The installation team came in the afternoon and were in here a good while. They were gluing and fixing pipes and adding the handles. My closet and my bathroom are probably about the same size, and they got everything done. They told me to make sure to not get in it for 24 hours, which I did. It was lovely once I got in. I'd never had a rainfall showerhead before. It's very relaxing. It's wonderful to take a shower.

The man who did the installation was very nice. He worked on his own and got it done. It was good quality. With Safe Step, it's a lot easier to the entrance of the shower and taking showers. It suits my purposes perfectly. I like the shower head. I like the way it comes down. I also love the hand rails to help pull you up and sit you down. They're in the showers on both sides and in the front. I also got to put a chair in there myself and it works.

I called the main office in Nashville and Safe Step sounded good. The presentation was nice. It sounded like a good product. I got the combo and I was on it one time and used the hose and I've got some problems with it. I thought I'd be able to take the power hose back to the back of the seat, which I can do, but there's no place to put it to leave it there. The only thing you can do is put it on the floor. There is no place to hook it. That really pissed me off. I'm planning on calling the man that sold it to me to talk about it. But I was very pleased with the first people with him and the people who put it in. They did a good job.

I would recommend Safe Step. They're very good people. They're not pushy. They didn't offer towel bars and I had the tub with the shower in there. I was losing three towel bars. The sales rep offered to pay for the two towel bars for me. That's a good salesman. I feel so safe with Safe Step. It has a good floor. There's nothing like it. It's fabulous.

We're very happy with Safe Step. The salesman told us what our options were. We were debating between the Classic and the higher model, and we were able to switch the hold bars from the higher model to the lower model. We ended up getting the lower model, and when it was done, I wanted a grab bar on the entrance to the shower on one side. They said it was not a problem. I just had to pay for the grab bar, and they came out and put it in. I like their ability to switch things around

We called Safe Step Walk-In Showers, they came over, and we got what we wanted. They did a good job. They were very quick and nice about it. The guys worked very hard and were very friendly. They didn't stop all day. They said they would get it done, and they did. The quality is very good.

The salesman did a good job selling Safe Step to us. The fellow was friendly and he knew his stuff pretty well. The presentation took an hour. The installers were nice enough and it took them two days to do the job. Partway through the day, one of the workers got sick and the other guy had to take him home so they had to come back the next day. We had some safety bars put in at our request. We told them where we wanted them. It looks lousy. The shower has a marbled appearance. The color's very good but in one of the corners, it’s pure white. We asked Safe Step to replace it and they said they would. It's been about a month now and they don't seem to be interested in replacing it.

I had their rep come by and he did not explain the process good enough to suit me because I misunderstood the price. I thought he had said counting all the discounts that I had, plus my good credit, that we’d get a certain amount of money off. I called him and told him I was very upset. He called me back and said he explained those. He did a lot of really fast talking. Also, when he gave me the papers, I just folded them. It was my fault that I didn't read the papers and I accept that.

I had a good experience with Safe Step Walk-In Showers. They did a good job. The rep was courteous. He sat down, petted my dog. I only had one problem after I got to use the shower. I like using it but I needed another handrail to where one would get in so I could hold on to it to keep from falling when I'm getting in and out of it. So, I called Safe Step and they said, "Well, VA only approved for two handrails," but they said that they would see what they could do. I got a call and the guy set up an appointment to come this morning. He got here at 8:30, put it in at no cost to me. I got a hold of it and stepped in my shower, turned around and got a hold of it, stepped out of my shower. It worked good. I called Safe Step and gave them their $34 that I owed them. 3,400.

Everything was great. The installation was awesome. The installation guy took two days because there were some problems, but he told me in advance that it might take two days. So, we were scheduled for two days. He did everything. He showed us how to use it and all the little clicky knobs. Everything was great. My mother-in-law likes it and that's good because she's very picky. The only thing I don't like about it is they said it was super duper durable and the floor was like boat stuff, but when I stepped in it, it bows down a little bit. But it's normal for those types of showers. I just figured it would be sturdier. Everything else is great on it.

Safe Step Walk-In Showers did a fine job, but make sure that you check everything out when you're done. Their rep was straightforward. We went over whatever we decided on. We set up an appointment. The installers came in, did the job and got out. The shower works fine. It's the hole they left on the wall that's not fine. The installers did a lousy job. The hole was elongated. It's roughly half by inch and a half. It wasn't a hole at first. They punched the wall. So, the wall was pushed through. And it was broken. So, they had to break it off and fill the hole. I didn't know how far they would go. They drilled the hole and left. I know you can't just drill on a hole and just let it be. You gotta come back and finish it. They didn't fill it. So, I had to do it myself. Other than that, we are able to get in and out easier and relax. We wanted it to be easier to access ourself to a shower and it is. It's very much easier and it's what we wanted. And it helps with aches and pains.

The sales rep was a very nice man. He was cool. He was very, very personable. The installation was a one-day deal. It was very, very nice. It was cool. They put down runners on the floor so they wouldn't make a mess, and they cleaned up after themselves. They were very professional. My questions were answered if needed. Everybody was very, very cool. I'm a 5'10" and about 120 pounds, but I got no butt. I had to get a butt pillow because the chair hurt when I have to sit in the shower. I have bad legs. But other than that, everything is fine. The water runs great. My husband loves it. The dog also loves it because he gets a bath every now and then. I could step in and step out very easily. We're very pleased. I love it.

The rep did a wonderful job presenting the product and gave some good incentives. Unfortunately they didn't write that we wanted our special stone splash to stay. So the guys who installed covered it all up. Other than that, they were good and we're very happy with the shower we had installed. It has a handrail on the side and at the front. It has non-slip flooring. The quality is great.

The sales rep that I dealt with was wonderful. He couldn't have been better. He wasn't pushy. He just explained to us what he had and asked what we wanted, and showed us all the stuff in the magazine that he had. He was very nice. He did a great job. The installation was quick and easy. They got it done in one day. They did everything really good.

The problems started when I asked the installer. I told him that we were supposed to get a zero entry, and I was also supposed to get a soap dish. We've got the two shelves, but no soap dish. I spoke to their VA rep and she told me that it was her fault that things didn't get processed right. She asked me to go ahead and try to see if VA will approve what I have. I don't mind that it's not zero entry but I do mind that the shelves weren't put where we asked, which was in the rear of the shower, not the front and there was no soap dish. I've already submitted the paperwork to the VA and I'm still waiting for the payment to come in to my account. Other than that, the quality of the tub is great. We love the non-skid on the bottom and we like everything else about it.

We love our Safe Step shower because we can get in and out. It does make a big difference, especially when you can't get in a tub. My husband especially likes the seat. We like all the features of it. The shower is beautiful. It matches my bathroom. I love it.

Safe Step has done a nice job putting my shower in. The installation team was friendly and got it done as quick as they could. As far as the shower itself, I feel comfortable with it.

The reps were really professional and helpful. There wasn't a lot of pressure and they just explained what they had. The installers took my old shower out and put my new walk-in shower in. It has a safety chair I can sit it. It also has handicap bars and a non-slip floor. Give Safe Step a chance. I had a good experience with them.

Safe Step put in a shower for me. I like everything about it. It's made it easier for me to get a shower. I would recommend it. The sales rep was very professional. He had a good visit. The installation went very smoothly. They did it all in one day.

I had a wonderful experience with Safe Step. The gentleman that came out explained everything to me. He demonstrated what the material was, and he was very cordial with us. He didn't act like he was a stranger. I truly enjoy my shower, and I'm glad I got it. Installation took eight hours, and the two gentlemen that came out were very mindful and respectful. They cleaned up everything. They did not leave a mess at all.

Safe Step's reps installed our walk-in shower in one day and it went good. Our new shower is great and I wish I had it done 10 years ago. I like the walk-in sliding doors and prong. I was satisfied with the product and I showed it off to a couple of people.

The sales rep of Safe Step was a very nice man. Everything went just as he said it would. The shower also got installed quicker than we expected. The installer worked until 8:30 the first night. He was all by himself, which I thought was hard on him because he was carrying big heavy sheets of plywood. The next day, he worked till 5:30. He had no helper and that surprised me. But he did a very good job. Everything turned out really nice. They have very good customer service and the product has a fair price.

The rep that came out was a great salesman. His presentation was fine. When the installers came, I watched them cut the tub in half and their years of experience in doing that offered precision and professionalism. So their clean-up was like they've never been in there. I thank them for that.

Safe Step did a terrific job. Their sales rep and installers were very nice. They were very fast and they cleaned up after the installation. I didn't have to do anything. My walk-in shower has a seat for my wife which she needed badly and it's a great product.

The installer was always very punctual and polite. He talked to us and let us know what was going on. Overall, it was a very pleasant experience. Also, the shower is very sturdy and I like that I can detach the showerhead and use that to rinse myself off without it just being just up the top.

Safe Step's reps were very courteous and professional. Being a sales manager for 30 years, I can recognize certain traits with companies and their employees. And if I interviewed those people, I would have hired them myself. They were good employees. They drove a long ways to do the job, too. They drove from Oklahoma City, two and a half hours one way. And they worked their butts off to get it done in one day so that they didn't have to drive all the way back the next day. They were here from early in the morning until 10 o'clock at night. It was a husband and wife team and they worked very well together. She had her job that she does and he has the things that he specializes in.

The shower has the reverse of everything else that I've used in my life. Cold water is normally to my left and this one is reversed. Also, I had a seat in my old bathtub and this one didn't come with a seat. I was disappointed in that. But they said that the VA helped me out and that it didn't come with that specific shower, so I can't complain. Other than that, they did a good job. The new shower has a lot of safety features on it.

The installation went smoothly. It took the installer all day like it's supposed to. He took his time and did it right. Every now and then, I would ask a question and he would show me what he was doing. I asked him something wrong and he gave me the right answer. So, he knew what he was doing. He showed me how they used to do stuff in my younger days to how they do it now and it's much easier and they're making more money. The walk-in shower looks great and the grab bars are my favorite. Safe Step did a good job.

I got a Safe Step shower. The presentation was okay. The rep showed me a piece of the material and how dirty it was and supposedly gave me some deals on some extras. The installation took seven hours. I like it. It was a quick install, but it is pricey. As far as the shower goes, the safety bar was included. I didn't get the shower chair. That was extra and a lot more. The salesman even told me, "You can go to Walmart and get one for like 30 bucks," but I don't need one as of the time. A corner shelf was included.

I called Safe Step. The guy came out, gave me the bill, but it was too expensive for me. However, he was aware that the VA had a program for veterans that I could qualify for. And I had in my master bathroom a shower that had a drain. I couldn't use it. It was leaky when I bought this house three years ago. The guy said, "Maybe we could hook you up with that kind of a program." So, I followed that with the VA. And I was able to qualify for that.

I am recuperating from a stroke, so I needed a walk-in shower. It was a great experience with Safe Step. Within six hours, the installers were gone and everything looked like it belonged. The installers were awesome. The quality of the product is great, too. My favorite feature is the grab bars.

I paid too much money but I was impressed with the Safe Step shower. I ordered a chair, too. Everything looked good and professional. The installers took a better part of the day. They were good and nice people.

I was pleased with the rep's presentation. I like my Safe Step. It looks damn good. I don't like the price of it though.

The installation of our Safe Step walk-in shower was fine. They did it quickly and cleaned up their mess. They were very polite young men. I have sciatica and I can't lift my leg high over a tub. That's what I like about it. It's walk-in and I don't hurt.

We had a Safe Step Walk in Shower installed this spring. The expensive one was $18000 and it does look very nice BUT our plumbing system is now experiencing Water hammer and they have still not managed to make it stop despite having a plumber out and installing a new item??? in the shower wall twice. The install tech was out again yesterday and told us the manager has refused to send what is the correct item to fix this problem and some other people in the Southeast Washington area are having the same problem.

The installation day was a very busy day for the men who were working. They did a nice job and almost finished the Safe Step walk-in shower but I had to finish the tile that they cut away. Also, I wanted to put up one more grab bar. But I like that I don't have to step over a bathtub and it has more room in it. Sometimes, I wish it had drawers but I can do with the drapes.

I was annoyed by their presentation. The salesman was telling me about their product compared to what I had. He said, "Yours is just a plastic bathtub." And I said, "No, it's not." And he said, "Yes, it is." I started throwing him out of the house right there. The installation was not very professional. The difference between an amateur and a professional is that the professional covers his mistakes better. The techs didn't even cover their mistakes very well. I've sent an email and SafeStep has not replied. The shower is good but I'm not pleased with the Safe Step. My old bathtub was at least three times as thick on the floor. Plus, I can feel the floor flex in the Safe Step.

The gentleman that works for Safe Step did an excellent job. He had a great personality. I got an answer from him for anything that I asked. One of the things I always look at is the employee's personality. Were they courteous and always there to answer questions and they were. The new shower is great. It allows me to slide right in on the wheelchair. I would highly recommend it to anybody, whether it be a veteran or nonveteran. The work has been exceptional.

We were a little disappointed that the Safe Step salesman who gave a sales pitch seemed like he was scripted. I had been in sales in the past for a while and some of the things he said were just right out of the book on how to close the sale. That was just amusing more than anything. He did say that if we purchase the step-in shower, he would be there either at the end of the day that day or the next day or so to check it out and make sure everything was up to snuff. That did not happen. We waited patiently for almost two weeks after it was installed and still heard nothing from the salesman.

Steve was a gem. I have a German Shepherd, Lily. She is big and mouthy. I was locking her up and he asked me not to. He made friends with my dog before he made friends with us. That was the selling point. The installers showed up and it was kind of weird because I had some other work being done outside. So, it was a little hectic. These gentlemen were remarkable. They came in and did everything. Before they left, they made sure that they ran everything past me and everything looked like it should. I knew how everything worked and they left. Even the contractors that were outside working on another project of mine commented on how quick they did it and how efficiently. They weren't bothered even by them. So, it was smooth the way it worked. They told me not to use it for 24 hours because of the caulking. But we had to experiment on it the next day and it worked better than I would have dreamed.

The salesman promised me they could do the installation in one day and that was what they did. I'm tickled. But they still haven't sent my little shelf that's supposed to go in the corner. The salesman said that they would be sending it to me and then somebody would come and put it up. I've been watching for that to come. It's really nice. I love the shower. They put these nice bars in. Its grip is good to hold on to, and to get in and get out. I'm really enjoying it. I'd recommend them to anybody that wants to do the same thing.

The installers were efficient and they cleaned up after themselves. My husband really likes the SafeStep and the shower.

The installation of the walk-in shower took a day and a half. The two installers came out here the first day and knocked off early. Only one person came back the next day and he worked till 10 o’clock at night. He said his help had quit. Most of the work happened on the second day and Safe Step was short-handed. The faucets are backward. The cold water is hot water, and the hot water is cold water. We’ve been trying to call Safe Step for three weeks trying to get them to come out here and straighten it out. They said they would call somebody and they would get with us. And nobody has called. I'm very unhappy with their service but I'm very pleased with the shower.

Everything's fine with the Safe Step walk-in shower. It is perfect and very durable. However, the installers knocked holes in the wall when they were putting it in.

The salespeople didn't try to push anything on me and gave me options. They told me what their opinion was but I made the final decisions on everything. It was a very pleasant experience. The representative took measurements and even made suggestions. All the walls of this house are bone-colored. So, I first suggested just doing the walk-in shower in white. The rep said it would look a lot better if we did it in bone. It would match the walls almost perfectly. And he was absolutely correct. The installers set up a date for the installation and let me know the time when people would be here. The people showed up exactly when they said they would be here and even put down drop cloths all the way down the hallway to where the bathroom is located at the end of the hallway. They were very meticulous in regards to making sure everything was neat and clean and no debris was left behind.

Seven years ago, we put in a tile shower and it was leaking. I had a deep tub in there that I didn't get in anymore because I was afraid of falling so we started looking at Safe Step for the bathtub part. They also had showers so we had them do a walk-in tub and a walk-in shower. My husband said the price was a sticker shock. It was expensive but we no longer wanted a tile shower.

The reps from Safe Step came to my home and their presentation convinced me that it would be the way to go instead of trying to climb out of the tub and risk falling. The installation didn't take the installers very long. They came at 10:00 and left at 5:00. So, they were very efficient. People could be very comfortable with the ones who were installing it because they were nice to me.

Safe Step did a wonderful job. They was here at nine o'clock in the morning and they was out of here at 5:00 , had everything done and wrapped. So clean, you'd never know there had been anything done in that bathroom with a brand new shower. I couldn't believe it worked. He done wonderful work. It come out very beautiful.

Safe Step is pricey, but they do what they advertise. They advertised they would put you in a shower and it would take one day, hopefully. And it did. I talked to a plumber here, and he told me that I would have to hire him and a carpenter. I could just see the mess that I would get into. I could get the plumber, but the carpenter I couldn't. I would be without my shower. So I said, "One day, it's worth it." And what the plumber quoted me was what I paid Safe Step. And that quote from the plumber was two years before. It is pricey, but it's fair.

We called Safe Step and had a gentleman come out and talk to us for an hour and a half or more. We felt very comfortable about what was going on, so we signed the papers and got the shower. The installers did a pretty good job. We have noticed since they left that some of the caulking around the edges, instead of a nice, straight, steady bead, it's got some little starts and stops and little chinks here and there. I'm not really happy with the way the caulking looks. I've run beads of caulk myself and I thought they could probably run a little better bead of caulking. But we don't have company in the shower, so it's not a big deal.

We needed something that would benefit us. My husband and I are both in our 90s, so we decided to go along with Safe Step. We have the shower and we're very pleased with it. It makes it easier for us to stay in our home.

The Safe Step rep who came for the sales visit was so nice. She walked me through everything. On the install day, I wasn't here, but they had done taking out the old tub when I left. When I came back, the job was completed, and I was so excited. It looks great. The quality is good. I do love all of it. You don't slip on the floor. It's safe-proof. There is a handicap rail in the shower door. Overall, I'm satisfied.

I talked to my primary care physician who is a VA doctor. I just mentioned Safe Step Walk-In Showers to her, and she said, "I'll look into it." They called and told me that they had received my prescription for a walk-in shower. My doctor did all that. I was called and told when the installers would come out. So, I asked them what time, and they said between 8:00 and 9:00. So, I've got my family up, and we waited on them to arrive. They came in and Louis introduced himself, and his partner came up.

The representative came over and was here for a few hours trying to take the measurements. He acted like he had all day to do what he wanted to do when we talked. He sat down and went over every nickel and dime, right to the very end. Then, when the guys came over to install the walk-in shower, they were here early. I told them what they gotta do. I was working on my porch and I told them to just give me a call if they needed me. I was outside so every now and then, I'd go in and see how they were doing, and they were going right along nicely.

I figured we'd look around and my mom was not happy with me because I scheduled with Safe Step without telling her. But she just signed the contract that day. Safe Step was rated pretty good. All they do are the walk-in bathtubs and showers though and they don’t have their own workers to do the installation. They didn't necessarily represent themselves clearly and subcontracted out. But the guy who did the installation has his own company and we've contracted with him for some other work. We like him a lot. He's great. We were told the installation would be done in one day, but they ran into one issue and then, they had to put one piece in and replace it later. So, it took two days. The grab bars were the last thing to go in and it took a few more days to get that in. But my father could use the shower after the first 24 hours.

We love Safe Step. The sales rep was like somebody I've known all my life. The installation team did good. They got it done in a day. We got the shower and two grab bars which is a feature we like. The price was a little steep, but I was willing to pay it.

We got the shower through the VA. The Safe Step rep helped me. They did it pretty fast. I'm very satisfied. It could have a bigger bath caddy than the one that's in there though.