Safe Step Walk-In Showers Reviews

Installation went very smoothly. The installers did it in one day, which I didn't think they could, but they did. They were very careful too. I was there to watch what they were doing and they left everything perfect with instructions on how to clean the walk-in shower. I used shower and I liked it very much. However, I didn't get a chance to use the seat yet. A week after I had the walk-in shower put in, I fell in the bathroom, but it had nothing to do with the shower. Besides that, I used the handheld and the rain head, and I was very happy with everything. Overall, I would recommend Safe Step as being very neat, efficient, and on time.

I had a good rapport with the people who worked at Safe Step. The guys that installed the shower were very good. But the follow-up was not good. There were a couple of issues that I couldn't get ahold of anybody to get them resolved, so I had to do it myself. They forgot to put the setscrew in. So when I turned the water on, everything fell apart. I had to get that and put that in. There were so many restrictors in the shower wand that there was not enough water pressure to rinse the soap out of the hair. So I bought a new shower wand and put it on and everything was fine. I called Safe Step and left messages, but they were never returned.

I contacted Safe Step and a salesman came to the house. One thing led to another, I paid a down payment and then things weren't working. I tried to cancel it but they said I would have to forfeit my money. When the bill came for the payments, it was ridiculous. It was nothing I had heard of during the discussion. I knew he was charging me so much a month. But the months turned into years, like it’d be in 2038 for it to be paid off with the situation they set up. They wanted their money, but nothing was ever sent to me to tell me where and how to send it. Then I got a letter threatening a lawyer, so I took it on myself to get it straightened out, and I called the factory up in Nashville. They gave me a couple of numbers and I finally got to a lady who was very sympathetic and set up a payment thing.

When the Safe Step rep came out, I didn't like the high pressure that he did with us. But the installation guys were professional. I watched how they did it but I still don't agree with one of the panels that they put in.

Safe Step's rep was polite and to-the-point. That's what I liked. Also, the installers had it clean as a pen. It was well done. I was very pleased with it. The tub has plenty of room in it. It's easier for my wife to get in and out.

The sales rep from Safe Step was okay. I didn't have a problem with him. I had a problem with the installation. They, to this day, have not corrected all the issues that I am having. I told them right after the installment happened what was happening, and they kept telling me they'd get back to me or they'd send somebody out. This has been going on for three months and they still have not corrected the problem.

I need one thing with Safe Step. The thing about my shower is I couldn't walk anymore, and in order for me to wash myself, the soap is at the end of the shower and I couldn't get up to walk over to get the soap to wash myself. It's not accessible to me. So, my husband has to do it for me. But the installers did awesome.

I talked to the Safe Step's rep. When he said he could get it financed with me being on a fixed income, I said, “If you can do it, I'll do it.” And that's what happened. We got a shower put in. We’ve used it four times since then, which isn't many, because we have been waiting for our installer to come here and fix a leak since he hasn't called me back. He said, “How about such and such a date?” I was going to the hospital at that time, so I told him, “I can't do it then. I'll be in the hospital. But I'm not in a big hurry at the moment because of the hospital. Give me a call back here in the next few days.” That has been two weeks. I didn't get ahold of him.

I put in a lead request and Safe Step's sales rep called me back. Then, he came out to the house and went over stuff and gave us a quote. He seemed to know what he was doing and was professional. For the installation, two guys came out and they did a great job. It took them about six hours and we've had no problems. They did everything right and we haven't had to call them back for anything.

They sent somebody out to explain things to me and take a look at what I needed done. And it worked well. The installers did a good job too. They were professional. They knew what they were doing and got it done within the time frame. When they left, everything was cleaned up. I was satisfied with everything.

I like the shower. We can walk in the shower rather than climb over the side of a tub. It's easier to get in and out of the tub. However, Safe Step's customer service sucks. They left trash around and drywall screws in my driveway. Good thing I've seen them before I ran over and picked them up in a tire. They left scraps of lumber and styrofoam. Underneath the house, they had to cut out for the drain. Sawdust fell on the floor and that's where it stayed. There was a vacuum cleaner sitting right there. They never vacuumed that up. They left without finishing caulking. They had to do some hammer work to get things to fit and they knocked the plaster off the inside of the closet.

We live in a very rural area and had called other providers. We would get a response that they do not service our area. But Safe Step made the trip. It was quite a trip for even the contractors to get to where we live. But they came and did the shower. We like not having to step over into a tube. That's the main thing we wanted. Our knees don't hurt when we try to get in there. We also have a bench installed in it.

I like the shower. I don't have to sit down in the tub. I have a chair in there.

The walk-in shower didn't get here on time. Safe Step had to push it back three times before they could get it out here. The salesman didn't measure correctly so when they came out to install it, the install guys said it was too small. The salesman need to learn how to take measurements. The install gentleman came out and he remeasured. Everything got correct that way. They were supposed to install it but they called back and said that they had double-booked us with somebody else, so they had to move it again another time.

The sales rep was a nice lady and explained everything to us. She didn't try to push anything that we didn't want and just talked to us about the Safe Step walk-in shower. I liked her, the way she explained that. The four installers were here at 10:00 and left at 6:00. So, they did a good job. I can get in and out of the walk-in shower. There's a seat tub to sit down on if you want to while you're washing your hair and you can pull the shower thing down there and closer to you. I'm satisfied with it.

On July 5, 2023 Heath ** came out to our vacation condo and told us the job could be done that week- we blocked the rental and put a deposit down. We lost a rental of $1425.00 They rescheduled for Sept.11, 2023 but measured wrong costing us another vacation rental of $740.00. Installer came out on Oct. 21 and 22, 2023, and left without completing the job. The Dare County Inspector was contacted by me concerning the certificate of occupancy. The Inspector failed the job, took pictures and sent pictures to Jaggar at Safe Step **. Tabitha ** and Sheema ** ext. ** have been contacted, and all have failed to address our issues.

Before I even put my money down, I told them I needed the stuff set up for somebody little. They should have asked me first before they installed a certain few things. I’m only 4’10” and they put the showerhead way up where I can't even reach it. I have to stand on my toes and try to get it down a little. I have to get my husband to take down the showerhead. The hook that they put it on should have been another 4 or 5 inches lower. Even the back shower thing is too high and should be lower by a foot.

The rep was very knowledgeable. But he said the installation would only take one day and the installation guy said it was two. It was actually a day and a half and they got it set up. They did a decent cleanup job. However, the knob was a lot looser than I thought. The first time I turned on the shower, it flew out of my hand. I just have to be careful with it and not let it fly out.

The sales rep came in and went over everything in very much detail. They have full service installation so I went with them. It was great with the installation team. They were very cooperative and they fixed stuff that wasn't necessarily known. They were here a really long time to make sure they got the job done in one day. The walk-in shower is safe and comfy and I'm extremely happy to go in and shower.

The sales rep of Safe Step was great. She helped us to get it financed. When the installation people got here on October 25th, they took the bathtub out. They put everything in. They said to not use it for a couple of days 'cause the caulking was settling in. It looked okay. However, it was missing some caulking in little places. I tried to put my mom in, but I had to turn off the shower because it was not going down. It was going down slowly, but it was filling up too fast. The guy that came to check on it said that maybe under the end part is not set right for it to drain. But he told me he was gonna have to call the rep back and tell her that she needed to send somebody out to look to see what they did on the drain. 'Cause he thinks it's part of the drain part that is not set right that's why it's not going down. At first, my mom loved it. When it didn't want to drain, she said she didn't like it anymore because I still had to bring her to the other side to take a shower.

Safe Step's sales rep was very nice and he did a good job. It was a good presentation and I liked that he said there's a lifetime warranty on the walk-in shower. The installers were also good. There was an issue, but they came back promptly and took care of it. It took less than a week for them to come back and I liked their work. Safe Step's reps were reliable, too. So far, the walk-in has made life a little easier for us. My husband can get in there and get back out. We have a bar that he can use and he got a seat in there. He also got room to move around.

Safe Step's sales rep explained everything perfectly. Any question that we had, he answered and he answered it in a normal way. No fancy words, no technical terms. It was like having a conversation with a friend. The crew that came out for the installation was fantastic and we would recommend that crew to anybody. The installer had four people with him and it took them eight hours. Their work was beyond what we were expecting. We got the bars and the seats on our walk-in shower. It's wonderful and we love it.

I'm very pleased with Safe Step. The installation guys were very polite and professional. They asked me if I wanted the safety bars and how I wanted them, and everything was done exactly the way I liked it. The quality of work is excellent.

The Safe Step rep's tone of voice and way of acting could be improved. He was demanding at some point. But the installation went very well. The gentlemen installing it could have done a better job of cleaning up but they were very polite and helpful. I like the shower. It's more for my husband's convenience and he enjoys it. It's a big progress.

The sales representative provided great information and the installation team was very pleasant. They did a thorough job. They were a little late then had to go back out. They didn't bring the drop cloth and had to go to the store to buy drop cloth. Other than that, it was okay. They were there for about six hours after they came back. They had to come back because they said our shower was a special case. It's a lot larger than most. They had given us a heads-up that it would be a two-day project. My father likes the space that he has. Their previous one had the built-in little seats in the acrylic and they were small and low. But with the Safe Step shower, it's wide open and barrier-free. I like the grab bars for my mother.

The installation team was quick and cleaned up their mess. However, Safe Step could have offered me more discounts. Also, it took five weeks when they told us two days. We live in Rawlins, Wyoming and we're way off the beaten path. One of the pieces was broken and the other piece was the wrong piece. They didn't have all the materials, and they just put us on the back burner. They didn't call us for weeks at a time to let us know any update on when they were gonna be here. Then all of a sudden they called and said they were gonna be here. I would not recommend them.

The sales rep with Safe Step was a nice man. He gave me some discounts and let me get it at a certain rate. He didn't take forever telling me about what they were gonna do and how they were gonna do it. He explained that, but he wasn't long-winded about it. The warranty is good too. The installation team came in the afternoon and were in here a good while. They were gluing and fixing pipes and adding the handles. My closet and my bathroom are probably about the same size, and they got everything done. They told me to make sure to not get in it for 24 hours, which I did. It was lovely once I got in. I'd never had a rainfall showerhead before. It's very relaxing. It's wonderful to take a shower.

The man who did the installation was very nice. He worked on his own and got it done. It was good quality. With Safe Step, it's a lot easier to the entrance of the shower and taking showers. It suits my purposes perfectly. I like the shower head. I like the way it comes down. I also love the hand rails to help pull you up and sit you down. They're in the showers on both sides and in the front. I also got to put a chair in there myself and it works.

I called the main office in Nashville and Safe Step sounded good. The presentation was nice. It sounded like a good product. I got the combo and I was on it one time and used the hose and I've got some problems with it. I thought I'd be able to take the power hose back to the back of the seat, which I can do, but there's no place to put it to leave it there. The only thing you can do is put it on the floor. There is no place to hook it. That really pissed me off. I'm planning on calling the man that sold it to me to talk about it. But I was very pleased with the first people with him and the people who put it in. They did a good job.

I would recommend Safe Step. They're very good people. They're not pushy. They didn't offer towel bars and I had the tub with the shower in there. I was losing three towel bars. The sales rep offered to pay for the two towel bars for me. That's a good salesman. I feel so safe with Safe Step. It has a good floor. There's nothing like it. It's fabulous.

We're very happy with Safe Step. The salesman told us what our options were. We were debating between the Classic and the higher model, and we were able to switch the hold bars from the higher model to the lower model. We ended up getting the lower model, and when it was done, I wanted a grab bar on the entrance to the shower on one side. They said it was not a problem. I just had to pay for the grab bar, and they came out and put it in. I like their ability to switch things around

We called Safe Step Walk-In Showers, they came over, and we got what we wanted. They did a good job. They were very quick and nice about it. The guys worked very hard and were very friendly. They didn't stop all day. They said they would get it done, and they did. The quality is very good.

The salesman did a good job selling Safe Step to us. The fellow was friendly and he knew his stuff pretty well. The presentation took an hour. The installers were nice enough and it took them two days to do the job. Partway through the day, one of the workers got sick and the other guy had to take him home so they had to come back the next day. We had some safety bars put in at our request. We told them where we wanted them. It looks lousy. The shower has a marbled appearance. The color's very good but in one of the corners, it’s pure white. We asked Safe Step to replace it and they said they would. It's been about a month now and they don't seem to be interested in replacing it.

I had their rep come by and he did not explain the process good enough to suit me because I misunderstood the price. I thought he had said counting all the discounts that I had, plus my good credit, that we’d get a certain amount of money off. I called him and told him I was very upset. He called me back and said he explained those. He did a lot of really fast talking. Also, when he gave me the papers, I just folded them. It was my fault that I didn't read the papers and I accept that.

I had a good experience with Safe Step Walk-In Showers. They did a good job. The rep was courteous. He sat down, petted my dog. I only had one problem after I got to use the shower. I like using it but I needed another handrail to where one would get in so I could hold on to it to keep from falling when I'm getting in and out of it. So, I called Safe Step and they said, "Well, VA only approved for two handrails," but they said that they would see what they could do. I got a call and the guy set up an appointment to come this morning. He got here at 8:30, put it in at no cost to me. I got a hold of it and stepped in my shower, turned around and got a hold of it, stepped out of my shower. It worked good. I called Safe Step and gave them their $34 that I owed them. 3,400.

Everything was great. The installation was awesome. The installation guy took two days because there were some problems, but he told me in advance that it might take two days. So, we were scheduled for two days. He did everything. He showed us how to use it and all the little clicky knobs. Everything was great. My mother-in-law likes it and that's good because she's very picky. The only thing I don't like about it is they said it was super duper durable and the floor was like boat stuff, but when I stepped in it, it bows down a little bit. But it's normal for those types of showers. I just figured it would be sturdier. Everything else is great on it.

Safe Step Walk-In Showers did a fine job, but make sure that you check everything out when you're done. Their rep was straightforward. We went over whatever we decided on. We set up an appointment. The installers came in, did the job and got out. The shower works fine. It's the hole they left on the wall that's not fine. The installers did a lousy job. The hole was elongated. It's roughly half by inch and a half. It wasn't a hole at first. They punched the wall. So, the wall was pushed through. And it was broken. So, they had to break it off and fill the hole. I didn't know how far they would go. They drilled the hole and left. I know you can't just drill on a hole and just let it be. You gotta come back and finish it. They didn't fill it. So, I had to do it myself. Other than that, we are able to get in and out easier and relax. We wanted it to be easier to access ourself to a shower and it is. It's very much easier and it's what we wanted. And it helps with aches and pains.

The sales rep was a very nice man. He was cool. He was very, very personable. The installation was a one-day deal. It was very, very nice. It was cool. They put down runners on the floor so they wouldn't make a mess, and they cleaned up after themselves. They were very professional. My questions were answered if needed. Everybody was very, very cool. I'm a 5'10" and about 120 pounds, but I got no butt. I had to get a butt pillow because the chair hurt when I have to sit in the shower. I have bad legs. But other than that, everything is fine. The water runs great. My husband loves it. The dog also loves it because he gets a bath every now and then. I could step in and step out very easily. We're very pleased. I love it.

The rep did a wonderful job presenting the product and gave some good incentives. Unfortunately they didn't write that we wanted our special stone splash to stay. So the guys who installed covered it all up. Other than that, they were good and we're very happy with the shower we had installed. It has a handrail on the side and at the front. It has non-slip flooring. The quality is great.

The sales rep that I dealt with was wonderful. He couldn't have been better. He wasn't pushy. He just explained to us what he had and asked what we wanted, and showed us all the stuff in the magazine that he had. He was very nice. He did a great job. The installation was quick and easy. They got it done in one day. They did everything really good.

The problems started when I asked the installer. I told him that we were supposed to get a zero entry, and I was also supposed to get a soap dish. We've got the two shelves, but no soap dish. I spoke to their VA rep and she told me that it was her fault that things didn't get processed right. She asked me to go ahead and try to see if VA will approve what I have. I don't mind that it's not zero entry but I do mind that the shelves weren't put where we asked, which was in the rear of the shower, not the front and there was no soap dish. I've already submitted the paperwork to the VA and I'm still waiting for the payment to come in to my account. Other than that, the quality of the tub is great. We love the non-skid on the bottom and we like everything else about it.

We love our Safe Step shower because we can get in and out. It does make a big difference, especially when you can't get in a tub. My husband especially likes the seat. We like all the features of it. The shower is beautiful. It matches my bathroom. I love it.

Safe Step has done a nice job putting my shower in. The installation team was friendly and got it done as quick as they could. As far as the shower itself, I feel comfortable with it.

The reps were really professional and helpful. There wasn't a lot of pressure and they just explained what they had. The installers took my old shower out and put my new walk-in shower in. It has a safety chair I can sit it. It also has handicap bars and a non-slip floor. Give Safe Step a chance. I had a good experience with them.

Safe Step put in a shower for me. I like everything about it. It's made it easier for me to get a shower. I would recommend it. The sales rep was very professional. He had a good visit. The installation went very smoothly. They did it all in one day.

I had a wonderful experience with Safe Step. The gentleman that came out explained everything to me. He demonstrated what the material was, and he was very cordial with us. He didn't act like he was a stranger. I truly enjoy my shower, and I'm glad I got it. Installation took eight hours, and the two gentlemen that came out were very mindful and respectful. They cleaned up everything. They did not leave a mess at all.

Safe Step's reps installed our walk-in shower in one day and it went good. Our new shower is great and I wish I had it done 10 years ago. I like the walk-in sliding doors and prong. I was satisfied with the product and I showed it off to a couple of people.

The sales rep of Safe Step was a very nice man. Everything went just as he said it would. The shower also got installed quicker than we expected. The installer worked until 8:30 the first night. He was all by himself, which I thought was hard on him because he was carrying big heavy sheets of plywood. The next day, he worked till 5:30. He had no helper and that surprised me. But he did a very good job. Everything turned out really nice. They have very good customer service and the product has a fair price.

The rep that came out was a great salesman. His presentation was fine. When the installers came, I watched them cut the tub in half and their years of experience in doing that offered precision and professionalism. So their clean-up was like they've never been in there. I thank them for that.

Safe Step did a terrific job. Their sales rep and installers were very nice. They were very fast and they cleaned up after the installation. I didn't have to do anything. My walk-in shower has a seat for my wife which she needed badly and it's a great product.

The installer was always very punctual and polite. He talked to us and let us know what was going on. Overall, it was a very pleasant experience. Also, the shower is very sturdy and I like that I can detach the showerhead and use that to rinse myself off without it just being just up the top.

Safe Step's reps were very courteous and professional. Being a sales manager for 30 years, I can recognize certain traits with companies and their employees. And if I interviewed those people, I would have hired them myself. They were good employees. They drove a long ways to do the job, too. They drove from Oklahoma City, two and a half hours one way. And they worked their butts off to get it done in one day so that they didn't have to drive all the way back the next day. They were here from early in the morning until 10 o'clock at night. It was a husband and wife team and they worked very well together. She had her job that she does and he has the things that he specializes in.

The shower has the reverse of everything else that I've used in my life. Cold water is normally to my left and this one is reversed. Also, I had a seat in my old bathtub and this one didn't come with a seat. I was disappointed in that. But they said that the VA helped me out and that it didn't come with that specific shower, so I can't complain. Other than that, they did a good job. The new shower has a lot of safety features on it.

The installation went smoothly. It took the installer all day like it's supposed to. He took his time and did it right. Every now and then, I would ask a question and he would show me what he was doing. I asked him something wrong and he gave me the right answer. So, he knew what he was doing. He showed me how they used to do stuff in my younger days to how they do it now and it's much easier and they're making more money. The walk-in shower looks great and the grab bars are my favorite. Safe Step did a good job.

I got a Safe Step shower. The presentation was okay. The rep showed me a piece of the material and how dirty it was and supposedly gave me some deals on some extras. The installation took seven hours. I like it. It was a quick install, but it is pricey. As far as the shower goes, the safety bar was included. I didn't get the shower chair. That was extra and a lot more. The salesman even told me, "You can go to Walmart and get one for like 30 bucks," but I don't need one as of the time. A corner shelf was included.

I called Safe Step. The guy came out, gave me the bill, but it was too expensive for me. However, he was aware that the VA had a program for veterans that I could qualify for. And I had in my master bathroom a shower that had a drain. I couldn't use it. It was leaky when I bought this house three years ago. The guy said, "Maybe we could hook you up with that kind of a program." So, I followed that with the VA. And I was able to qualify for that.

I am recuperating from a stroke, so I needed a walk-in shower. It was a great experience with Safe Step. Within six hours, the installers were gone and everything looked like it belonged. The installers were awesome. The quality of the product is great, too. My favorite feature is the grab bars.

I paid too much money but I was impressed with the Safe Step shower. I ordered a chair, too. Everything looked good and professional. The installers took a better part of the day. They were good and nice people.

I was pleased with the rep's presentation. I like my Safe Step. It looks damn good. I don't like the price of it though.

The installation of our Safe Step walk-in shower was fine. They did it quickly and cleaned up their mess. They were very polite young men. I have sciatica and I can't lift my leg high over a tub. That's what I like about it. It's walk-in and I don't hurt.

We had a Safe Step Walk in Shower installed this spring. The expensive one was $18000 and it does look very nice BUT our plumbing system is now experiencing Water hammer and they have still not managed to make it stop despite having a plumber out and installing a new item??? in the shower wall twice. The install tech was out again yesterday and told us the manager has refused to send what is the correct item to fix this problem and some other people in the Southeast Washington area are having the same problem.

The installation day was a very busy day for the men who were working. They did a nice job and almost finished the Safe Step walk-in shower but I had to finish the tile that they cut away. Also, I wanted to put up one more grab bar. But I like that I don't have to step over a bathtub and it has more room in it. Sometimes, I wish it had drawers but I can do with the drapes.

I was annoyed by their presentation. The salesman was telling me about their product compared to what I had. He said, "Yours is just a plastic bathtub." And I said, "No, it's not." And he said, "Yes, it is." I started throwing him out of the house right there. The installation was not very professional. The difference between an amateur and a professional is that the professional covers his mistakes better. The techs didn't even cover their mistakes very well. I've sent an email and SafeStep has not replied. The shower is good but I'm not pleased with the Safe Step. My old bathtub was at least three times as thick on the floor. Plus, I can feel the floor flex in the Safe Step.

The gentleman that works for Safe Step did an excellent job. He had a great personality. I got an answer from him for anything that I asked. One of the things I always look at is the employee's personality. Were they courteous and always there to answer questions and they were. The new shower is great. It allows me to slide right in on the wheelchair. I would highly recommend it to anybody, whether it be a veteran or nonveteran. The work has been exceptional.

We were a little disappointed that the Safe Step salesman who gave a sales pitch seemed like he was scripted. I had been in sales in the past for a while and some of the things he said were just right out of the book on how to close the sale. That was just amusing more than anything. He did say that if we purchase the step-in shower, he would be there either at the end of the day that day or the next day or so to check it out and make sure everything was up to snuff. That did not happen. We waited patiently for almost two weeks after it was installed and still heard nothing from the salesman.

Steve was a gem. I have a German Shepherd, Lily. She is big and mouthy. I was locking her up and he asked me not to. He made friends with my dog before he made friends with us. That was the selling point. The installers showed up and it was kind of weird because I had some other work being done outside. So, it was a little hectic. These gentlemen were remarkable. They came in and did everything. Before they left, they made sure that they ran everything past me and everything looked like it should. I knew how everything worked and they left. Even the contractors that were outside working on another project of mine commented on how quick they did it and how efficiently. They weren't bothered even by them. So, it was smooth the way it worked. They told me not to use it for 24 hours because of the caulking. But we had to experiment on it the next day and it worked better than I would have dreamed.

The salesman promised me they could do the installation in one day and that was what they did. I'm tickled. But they still haven't sent my little shelf that's supposed to go in the corner. The salesman said that they would be sending it to me and then somebody would come and put it up. I've been watching for that to come. It's really nice. I love the shower. They put these nice bars in. Its grip is good to hold on to, and to get in and get out. I'm really enjoying it. I'd recommend them to anybody that wants to do the same thing.

The installers were efficient and they cleaned up after themselves. My husband really likes the SafeStep and the shower.

The installation of the walk-in shower took a day and a half. The two installers came out here the first day and knocked off early. Only one person came back the next day and he worked till 10 o’clock at night. He said his help had quit. Most of the work happened on the second day and Safe Step was short-handed. The faucets are backward. The cold water is hot water, and the hot water is cold water. We’ve been trying to call Safe Step for three weeks trying to get them to come out here and straighten it out. They said they would call somebody and they would get with us. And nobody has called. I'm very unhappy with their service but I'm very pleased with the shower.

Everything's fine with the Safe Step walk-in shower. It is perfect and very durable. However, the installers knocked holes in the wall when they were putting it in.

The salespeople didn't try to push anything on me and gave me options. They told me what their opinion was but I made the final decisions on everything. It was a very pleasant experience. The representative took measurements and even made suggestions. All the walls of this house are bone-colored. So, I first suggested just doing the walk-in shower in white. The rep said it would look a lot better if we did it in bone. It would match the walls almost perfectly. And he was absolutely correct. The installers set up a date for the installation and let me know the time when people would be here. The people showed up exactly when they said they would be here and even put down drop cloths all the way down the hallway to where the bathroom is located at the end of the hallway. They were very meticulous in regards to making sure everything was neat and clean and no debris was left behind.

Seven years ago, we put in a tile shower and it was leaking. I had a deep tub in there that I didn't get in anymore because I was afraid of falling so we started looking at Safe Step for the bathtub part. They also had showers so we had them do a walk-in tub and a walk-in shower. My husband said the price was a sticker shock. It was expensive but we no longer wanted a tile shower.

The reps from Safe Step came to my home and their presentation convinced me that it would be the way to go instead of trying to climb out of the tub and risk falling. The installation didn't take the installers very long. They came at 10:00 and left at 5:00. So, they were very efficient. People could be very comfortable with the ones who were installing it because they were nice to me.

Safe Step did a wonderful job. They was here at nine o'clock in the morning and they was out of here at 5:00 , had everything done and wrapped. So clean, you'd never know there had been anything done in that bathroom with a brand new shower. I couldn't believe it worked. He done wonderful work. It come out very beautiful.

Safe Step is pricey, but they do what they advertise. They advertised they would put you in a shower and it would take one day, hopefully. And it did. I talked to a plumber here, and he told me that I would have to hire him and a carpenter. I could just see the mess that I would get into. I could get the plumber, but the carpenter I couldn't. I would be without my shower. So I said, "One day, it's worth it." And what the plumber quoted me was what I paid Safe Step. And that quote from the plumber was two years before. It is pricey, but it's fair.

We called Safe Step and had a gentleman come out and talk to us for an hour and a half or more. We felt very comfortable about what was going on, so we signed the papers and got the shower. The installers did a pretty good job. We have noticed since they left that some of the caulking around the edges, instead of a nice, straight, steady bead, it's got some little starts and stops and little chinks here and there. I'm not really happy with the way the caulking looks. I've run beads of caulk myself and I thought they could probably run a little better bead of caulking. But we don't have company in the shower, so it's not a big deal.

We needed something that would benefit us. My husband and I are both in our 90s, so we decided to go along with Safe Step. We have the shower and we're very pleased with it. It makes it easier for us to stay in our home.

The Safe Step rep who came for the sales visit was so nice. She walked me through everything. On the install day, I wasn't here, but they had done taking out the old tub when I left. When I came back, the job was completed, and I was so excited. It looks great. The quality is good. I do love all of it. You don't slip on the floor. It's safe-proof. There is a handicap rail in the shower door. Overall, I'm satisfied.

I talked to my primary care physician who is a VA doctor. I just mentioned Safe Step Walk-In Showers to her, and she said, "I'll look into it." They called and told me that they had received my prescription for a walk-in shower. My doctor did all that. I was called and told when the installers would come out. So, I asked them what time, and they said between 8:00 and 9:00. So, I've got my family up, and we waited on them to arrive. They came in and Louis introduced himself, and his partner came up.

The representative came over and was here for a few hours trying to take the measurements. He acted like he had all day to do what he wanted to do when we talked. He sat down and went over every nickel and dime, right to the very end. Then, when the guys came over to install the walk-in shower, they were here early. I told them what they gotta do. I was working on my porch and I told them to just give me a call if they needed me. I was outside so every now and then, I'd go in and see how they were doing, and they were going right along nicely.

I figured we'd look around and my mom was not happy with me because I scheduled with Safe Step without telling her. But she just signed the contract that day. Safe Step was rated pretty good. All they do are the walk-in bathtubs and showers though and they don’t have their own workers to do the installation. They didn't necessarily represent themselves clearly and subcontracted out. But the guy who did the installation has his own company and we've contracted with him for some other work. We like him a lot. He's great. We were told the installation would be done in one day, but they ran into one issue and then, they had to put one piece in and replace it later. So, it took two days. The grab bars were the last thing to go in and it took a few more days to get that in. But my father could use the shower after the first 24 hours.

We love Safe Step. The sales rep was like somebody I've known all my life. The installation team did good. They got it done in a day. We got the shower and two grab bars which is a feature we like. The price was a little steep, but I was willing to pay it.

We got the shower through the VA. The Safe Step rep helped me. They did it pretty fast. I'm very satisfied. It could have a bigger bath caddy than the one that's in there though.

The initial contact with Safe Step was wonderful. The sales rep was a very pleasant man. But it took quite a while for them to come out and install it. They had given us an initial date then it went past that date. When they came out to do the install, they did it quickly. But there were a couple of issues. There were three panels that went in. The third panel was not behind the showerhead but on the opposite side of the showerhead. When they were drilling that to put up the last panel, they drilled through the other side of the wall. The installer was very upset with himself, and he came out to the living room and apologized. He said, "We're gonna seal up that hole. It didn't go into your fuse box. I'm gonna put a temporary thing up. You still won't be able to use your shower until then." This was a Tuesday. He said his brother is a plumber and that he'd send him over that Friday to put the last wall up and fix everything.

I had a complaint and they were very cordial. My only regret was that I was taught I get three different quotes but I didn't. So, I had no way of knowing if the price was good, high or low. I just took it on the amount of people that had it installed that what I got was a fair price. Other than that, I like that I can sit down in my Safe-Step shower. The service was good and I was happy with it.

The sales rep was very knowledgeable and the installation team was courteous and nice. They did a good job. I'm very pleased with the Safe Step walk-in shower. My favorite feature is the fixture where you turn it on. It's always in the same temperature.

The sales rep from Safe Step was very knowledgeable, polite and able to sell. He was good at what he was doing. The installation was very good but the installers were supposed to finish the outside of the wall that they put up, and they never did. They had to build a wall in order to put the shower up because I had a clawfoot tub before and they had to put some tubiforms to make the wall. They were supposed to put something over those tubiforms and that was not done. So, when you walk in there, you can see the tubiforms in the back of the shower wall. I called the representative and let him know about it. I assumed he was gonna take care of it but nothing's been done yet, and that's about a month ago now.

I called them and they were here within three days. The sales representative at Safe Step was very thorough. He had everything right there in front of him. They got a book that you can choose from. 12 days later, I had a new shower. They came here in the morning, cut the other one out, vacuumed everything up and put the other one back in by the afternoon. We're enjoying our walk-in shower.

It was a positive experience from beginning until end. Safe Step's rep arrived on time and covered everything. He knew his product. And we didn't feel pressured. We were pleased. It's a big investment. And when I said it was a good price, it was pricey. But given all the factors, we chose to go with them. The installers were on time, thorough and clean. They were quiet and knew what they were doing.

Michael did the presentation and he had a good attitude. They did the installation in a couple of weeks and it was going good all the way up until I started asking questions. They showed up late on the first day and the next day. Then, they had to beg for time so they could stay to finish it up. I found a few things after using the shower a couple of times. They had a couple issues with the floor pan, the drain, the aesthetics of it and adjustments. It is not the best quality I've seen and it's not a $15,000 job. They sent a guy out to take a look at it. He said he has to make sure he gets the right panel and that he's gonna come back with the time frame to call me up and let me know.

The sales rep was very nice and informative. He answered all of our questions. Safe Step said they were gonna get the installation done in a day, and they did. It costs so much and yet, it's just a generic shower. My brothers had some questions about the flooring. It was my understanding that they were going to replace any flooring that was bad, and there was an area where they just put another piece of plywood over the top of it. So we called them, and they came back out to look at it, and I haven't had a chance to talk to my brother since then. I'm not really sure what the outcome of that conversation was, but I have confidence that it'll be taken care of with whatever the outcome.

Safe Step's rep was nice. We sat in the kitchen and talked. He went over everything. I originally wanted a walk-in tub. But I don't have anywhere in my house to put another water heater. And my water heater is too small for a walk-in tub. So, I had to downgrade to a shower. We started talking about the cost. It was too much. But when you get the quality of the work that they put into it, and the fact that I wouldn't have to worry about getting it repaired if anything tears up on it, all I have to do is pick up the phone and call them. And they would come fix and replace it. It has a lifetime guarantee with it.

Safe Step Walk-In Showers lost money with me because the person who brought the first shower brought the wrong stuff. It was supposed to be a shower for a wheelchair. Safe Step corrected the problem by sending a second shower. It took a while to get it here. It's not a one-day delivery. It's more like one month. The second people took the shower out and put the new one in which is now satisfactory and hopefully, will work all right. The people who installed the shower were very polite and understood the problem.

Safe Step Walk-In Showers came out and did a presentation. The rep went through the presentation as far as which model would be best for us. And he sold us on the luxury model with the jets in the front. When they put the jets in, the water pressure went down because the pipes were half the size of the original ones. Plus, they couldn't reach the thing. They had put a hole in my shower in order to install it. So, I have to take that out and see if they would return it for me.

The presentation by the rep came at a time when it was necessary. My husband was not able to get in the shower by himself and my son had to come over. So, we were anxious to get the installation done because of the time frame. But it was done in bits and pieces. It wasn’t a one-day thing that Safe Step promised. The truck broke down and the installers had to go back and forth with stuff on it. And the shower curtain never got delivered. They said that it was gonna be mailed but it never got here. My husband is now in a nursing home and he keeps telling me to use the walk-in shower. But I have my own bathroom that I've been using and I told him that when and if he comes home, I'll consider it.

We need a facility for a sister-in-law who visits that has challenges. The sales visit with Safe Step was good. We had some specific requirements. Although my sister-in-law is not wheelchair-bound, we had some height requirements and certain safety bar locations. We needed to make sure that the shower could accommodate from a safety standpoint. So that was really good. Safe Step gave the safety features that my wife was comfortable that my sister-in-law could maneuver by herself, which was a key thing. They were able to provide that assurance for us. My sister-in-law loves that she doesn't need any assistance the way it's set up. So that was perfect. We had to convert quickly and it was timely with Safe Step. The work was done really well. The only issue was that the install crew had some challenges with their vehicle when it came in. So they started and stayed later.

Wonderful representative. He was so thoughtful and really cared about what I needed. He was not pushy or hard sell about add ons. He explained every option and detail until he was sure I understood and had no questions. He arranged financing. We signed papers and had copies before he left. They are set to install in one day on September 25. Am excited to see it.

We needed a walk-in shower because my husband is legally blind. We were stepping in and out of the tub. We figured that a walk-in tub would be easier for him, which it is. Safe Step was very nice. The installation went well and they finished up today. It is wonderful and we love our walk-in tub. We thank Safe Step.

The rep was good. He asked questions. He explained everything. It was good to talk to him. And he came up with, "This is what we're gonna do and this is how much it's gonna cost. And this is when we can do this, that, and the other." And I went, "Terrific. Great." The installers came in and put the shower in here together. They laid their tarps and things on the floor to keep from messing up my floor. And when Eric went out of here, he forgot to pick them up. When he came in, he said, "Did you put those down?" I said, "No, you left them down." He went, "Oh." I got a kick out of that. But whatever he found wrong in there, he fixed for me. He explained it all to me. I don't remember the name of the young man that was with him. But they were great at what they did. They explained everything, told me what was going to happen, and they worked well together.

The Safe Step shower is a good investment. My mother is 70 something, and I don't like her stepping over a tub. With the Safe Step shower, she ain't got to step up that high, and I ain't gotta worry about her falling or tripping. It got good space, too. On the installation day, they reconstructed everything. They took the tub out, they cut away anything that was messed up, and redid the whole floor. The final product is excellent. There is a chair in there and the detachable shower head, and she can sit down and really wash and clean herself. She doesn't have to worry about bending over and slipping and falling. The grab bars work fine, too. I like the way the textured bottom of the floor of the shower is slip proof. I'm really satisfied. She loves the product. It's definitely made it easier for her to get around and shower. I use it sometimes. I like it. It's accessible to her and to me.

I called Safe Step and told them what I needed and why. The girl said she would send a salesman out the next day. This was on a Thursday and the salesman came on a Friday. he was excellent. He was friendly and he answered all my questions. We talked and he told me how much it would be as well as the repayment. He measured the area where the shower was to go and it was good. He sent me some samples of the walls and I didn't have a problem figuring out which one I wanted. I got the gray marble and it looks like it belongs there. The contractor did a great job with the installation.

We ran into some complications that I had to fix so Safe Step could put the shower in. I had to level the floor. I had to make the drain suitable for a Fernco fitting so they could attach the drain line, too. It took me a day, but Safe Step had to reschedule and come back. And it took close to three weeks to get the final installation in. The guys did a good job. It looks good. It has the seat, the grab handles, and the place to hold the shower to the side instead of on top. My mom is happy with it.

We called Safe Step and a nice man came and talked to us about the shower. He said we could get $3,000 off if we signed up that day and we'd have three days to back out of it. We had to make $1,000 deposit and then the rest would be owed. The day they did the installation, they thought they could do it in one day. A nice gentleman came from New Jersey and he couldn't get it done in one day because my iron tub with a porcelain cover was almost impossible to get out of where it was. He had situations in my bathroom to deal with that he didn't usually have, like cutouts at the end of the tub. But he did a wonderful job. He thought he couldn't put the kind of tiles that I wanted and he didn't think they would fit that area but he managed to find a way to do it. I am very pleased with it now. The shower has all the safety features and it's all the safety features that I like the most. I would do it again in a minute.

The Safe Step reps were on point. They went a little bit more the call of duty and they did a very excellent job on my chart.

The installation was done within a few hours. It went okay. I like the walk-in shower I had done. I don't have to step over anything. If it were a little cheaper though, it would help.

The rep was honest and truthful. It wasn't a high pressure sale. They changed out the tub for the walk-in shower.

The folks that put the shower in were nice. But they pulled up a couple of pieces of tile off the bathroom floor but didn't say anything about it when they left. Also, the thing at the back of the shower doesn't go all the way down to the baseboard. The installers tried to fill it in with putty but it didn't stick. I can just push it back and forth. Their rep Sierra said somebody would call me. I'm not satisfied with how they cut this stuff for the money I gave.

I'm not happy with my Safe Step. The original order was for three grab bars and they only had two. So, they put one that was slick and not rubber coated. When we first tried to use the walk-in, we almost had a very serious accident. I called Safe Step and said that this was not going to work. They said that I was gonna have to pay for a new bar as I didn't have it in my order. I also explained to them that when I turn the handle towards the blue dot, it should be cold but it's hot. When I talked to the installer about that, he said that the handle was a flawed design. Maybe they're getting them for $2 off from China or they're painting them wrong.

We got a shower from Safe Step and the installation went wonderfully. The three men that put it in were so helpful, and they did a wonderful job. They explained what they were doing. They started at about 8 o'clock and they were done at about 4:30. We got the shower that has the seat for my husband and has a nice shower head. It's exactly what we needed. We have a set of shelves in there. It's got a nice non-slip floor. In the shower, we have two handrails and there's a little thing on the side that when my husband's sitting in the shower seat, he can bring the water down and hook it in there. We're very satisfied with everything. I'd recommend Safe Step. The whole experience from the time we bought it to the time it was installed was very wonderful for us. Their people were all wonderful, too.

Safe Step's salesman was very professional, on time, and knew his business. We had a very positive experience. Safe Step was a little pricey but they delivered sooner than promised. They were two weeks early. The installers did a great job and communication was excellent. They kept asking questions and made sure that the shower was put in the way we wanted it. They worked seven hours and they were conscientious about cleaning up. This is the nicest shower I've ever had in the many homes I've lived in. It's very easy to maintain, the operation is simple, and it looks nice. The way it's set up makes it very easy to bathe and I feel cleaner when I get out. It's well set up and you could find the information that you're interested in without going through backflips.

When the salesman from Safe Step wrote up our order, he indicated that the installers were going to rip everything out completely and put all the water from a board in there. But they didn’t rip everything out because they said it already had a waterproof thing in there. I should have gotten a little discount on account of that but I didn't hear anything from anybody about it. Other than that, the guys who did the installation were pretty good. It was supposed to be a one-day thing and they were here for two days. They did well cleaning up and I’m satisfied with the way things turned out. I also feel a little safer now with my Safe Step walk-in shower than I did with the bathtub.

We wish the tub was wider because my dad is a good-sized fellow. Also, he does not like the locking lever inside the tub because it takes up a small amount of space. That latch being there is the same as a tub being that much narrower. But the plumber that installed the shower has been out before. He's a nice fellow.

The sales rep was a very nice person. He told me he was gonna get my walk-in shower in and how proud I would be of it, and I am. I was afraid I would fall and now, I have my chair and I just walk in. I don't have to start climbing over the tub like I had to do. I can sit down comfortably and just the water coming down great over my head. I just like it. It's wonderful. The floor in the shower is fixed where you don't slide, which is nice. The first three days, the hole came in in the snap part of the shower and I can't close it the way I want to snap it. But I called Safe Step and they seem to want it to go all the way around the world about it so I haven’t called anybody else. I don't understand though. A shower curtain shouldn't be in the way of anything but I didn't get any information on it.

Safe Step was very familiar with what I needed and I decided to use them. The reps told me what to do. They handled most of the paperwork and they knew what kind of shower the VA would pay for. It was great working with them. The two young men that they sent out for the installation were polite and we got excellent service from them. They were terrific. They put the grab bars on the very corners of the shower but didn't put a grab bar inside the shower. My husband is handicapped so he needs to have that inside the shower so he won't fall. So, I had to order another one and pay for that. I talked to someone yesterday and they were gonna order it and have it brought out and installed. But we like the new walk-in shower. It is handy because I can get in there and help my husband shower. Our other shower was too small and we had just a shower chair in there.

The installation of our Safe Step walk-in shower was great. The installers did an excellent job. They were very thorough, friendly and very knowledgeable. Any questions I asked, they were able to answer them. And each step of the way, they told me what they were doing and cleaned up after themselves and made a real big presentation of it. I love the final product. It's great. I had the safety bars and the chair installed. The great thing I like is the fact that it's nonslip. You can stand in the shower and don't feel like you're gonna slide. It looks good and updated. Doesn't look like the bathroom is a throwback to the 1950s.

The Safe Step rep was great, thorough and he answered every question I asked him. He explained everything. I was very satisfied. The installers were great, kind and nice. They did an excellent job. Everything was perfect. When they were done, they cleaned up everything, got the stuff and did the carpet. When they said they were gonna be here, they were right on time. I love my walk-in shower. It has a shower hose. They got bars where I wanted them. They asked me where I wanted the bars, what would be good for me. And that was a good thing because it was personal. I liked that. When I almost slipped in the tub, and my leg was shaky ‘cause I got a bad hip, I was nervous every time I got in there. But now I can just walk in there and sit in my little chair. And I stand. But when my leg gets weak, I can sit down. I'm happy as a lamb about my new shower.

The handrailings are in a perfect location and the showerhead attached to the side wall is ideal. The people in my care want to shower more because it's easier to do. They can sit on the seat and be done with it.

The product is good but the sales person sucks. First the sales person was late the day of our appointment then when it came to the financing part he was rushing, we asked what the monthly payments will be. He rushed to say it was just in the $200 range and submitted the application. He insisted that all the information will be sent to us. When we got our bill, yes the minimum payment was in the $200 range but it will cost us more in the interest rate and longer to pay off, but if you pay a triple the amount will save like $13K on the interest rate and pay it off with in 3 years.

Safe Step did great and I'd recommend them to anybody. I'm glad I found out about the walk-in shower and I'm glad I got one. Three good guys got here around noon and got the installation done in 5 hours. There are no leaks and the water runs good.

Safe Step's rep was thorough and explained that the product was all American-made, which was very important to me. I was impressed with his honesty. The installers worked very hard. They did it in a day. They left no trace. The concave floor is wonderful. It holds our feet when you step in there. So, it really is a Safe Step. I'm 90 and it's safe. I love it. My daughter looked at who had discouraged me from doing it and she looked at it and she said, "Mom, this adds value to your house."

The fellow talked to us and walked us through. It was very nice. When we had some problems, he came back and talked with us again. And we had a problem with the amount in which we were told that the tub would cost us and he talked with us again. So, we finally decided that we would go with it. We really needed the walk-in shower so we decided we would deal with it. The installation went well. We had issues and we called Safe Step and the techs came back and took care of it. So, everything is fine and we are enjoying the walk-in shower. My wife has to have a seating and enjoys sitting there. We should have been told though that there should have been some type of soap dispenser that would hold soap and things that she needs somewhere near the shower holder. We discovered that we need it and we probably should have had it.

The installation went fantastic. The people that worked here were wonderful. Our walk-in shower is wonderful and I love it. It's comfortable, very helpful, and easy to clean. Just wipe it. I'm very happy with it.

I liked Safe Step's price, and I felt comfortable with their guy and the product, so I went with them. The installation went great. I thought they would have to cut the tub in half. He got it out in one piece. I said, "I don't believe you did that." They did a good job in installing it. It took them one day. I love my new walk-in shower. I like that it has a seat. The only thing I don't like is I don't have the water pressure. We had a well, and it had all the pressure. But we couldn't replace the well, so we had to go to the city, and that's where it messes up. I'd tell a friend that they should call Safe Step and get a price.

I liked Safe Step's price and quality. Working with their sales rep was seamless and easy. The installation went perfectly. The shower doors broke in the box in their van, so they had to order them and come back and put it in, but they put a shower curtain in and they did a great job. My walk-in shower is great. I like the rain head and my wife enjoys the seat.

They did good work. The only thing I wanted put in was a soap dish at the end of the tub where I don't have to sit there and try to hold it. Because the soap slips out of hand and drops on the floor. You gotta get down and get all to get the soap. But they said it came with a different package. But the rep said he would come back and do it a little bit later.

We had a tub and it was getting very difficult for us to get in and out of it. We got a Safe Step shower and the experience was very good. They came and they installed it in one day. They took out the old tub and installed the new shower system. It was very good. They worked quickly and were very efficient. I've tried the shower a few times and I find it to be very good. I like the way you can control the different parts of the shower. I like being able to turn off and on the overhead shower. Overall, Safe Step is worth a try.

I knew what I wanted because I had researched it and Safe Step hit all my check marks. They came out and I said I need a date. The installers were done in five hours ripping out the old one and in. My dad's wife likes the Safe Step walk-in shower. If you are a veteran, look at Safe Step.

We have a Safe Step tub and a shower. My husband and I are happy with both of them. We had the same team for both of them and they were fabulous. Everything went very smoothly. I like the rain head, the regular shower, and the chair.

The installers have done a good job on our Safe Step walk-in shower. They had to come back and correct one thing, and it took three weeks to get resolved. But it wasn't anything big. They just didn't caulk something that they should have. I like the walk-in thing, not having to get in the bathtub, and it's easier to clean. All in all, Safe Step is a good company and I had a very pleasant experience with them.

The representative with Safe Step was a nice guy. But there was a lot of pressure to "buy now" to save X number of thousand dollars. I understand that that's the way a lot of remodeling companies do business but it's irritating to the consumer. But the installation was timely. They were there when they said they were gonna be. The guys were very nice and tidy. They were in and out in a few hours. I like the walk-in shower. It does what they said it would do and it's the quality they said it would be. The interesting thing is we haven't heard from anybody. Usually, a lot of companies will check on you in a month to see how you're doing or if you have any questions.

I love the Safe Step shower that I got. It's perfect and everybody that sees it loves it. They did a nice job on the installation. I had a stand-alone shower that didn't have any bars and had a glass door. When you get in it and shut the door, it didn't have a seat. The floor was slippery too and I didn't know what I'd do if I fell in there. The walk-in that I got from Safe Step is open, 48 inches long, and 32 inches deep. It has a shower curtain, the shower wand, a seat, and the two grab bars in there. I like the location, drain, shape, color, and material that it's built out of. Plus, it doesn't leak. It's everything that I want and there's not one thing wrong with it.

Once they got finished, it wasn't done right. They tore up my bathroom and had to come back and repair it. It took them about a week. It was me calling and calling. When they said that they were gonna come, they didn't show up. They finally came and it took them all day to fix it. Other than that, my husband and I love the shower. It's easy to walk in. It's a roll-in in case he has to come in in a wheelchair.

I love the grab bars in my walk-in shower and I like the shower doors where they slide back and forth. But the seat is way too high, so I don't use it. I could use it if I have to, but I don't want to because it's too high. Also, there are a lot of spots where there's no caulking on it on the floor panel. I called Safe Step back, told them the seat was way too high, and they said that's a safety issue, so it had to stay there. And if I wanted them to come out, they wanted $180-some. It should have been lower to begin with and I shouldn't have to pay for them to change the job that they did. I tried to figured it out but I can't figure out how to tear it off without pulling something out of the wall. So, I haven't touched it. As for the caulking, it's just left that way. I'm an old man and I can't get down on my knees anymore but they don't really care. The way they talked to me on the phone also turned me off and that's why I don't like the whole setup.

I was working with Kevin who was very much a salesman. The price was a little high but I decided to do it because I needed to get a shower in place of the tub. Kevin did everything he was supposed to do to sell me the shower. The technicians came from Albuquerque and were late. Patrick was one of them. They had to wait for a store to open so they could buy supplies. It's a distance to get here. I'm in Silver City, which is far from everywhere. Then they left and went to get some equipment they hadn't been able to get and came back. They seemed to be working very consistently and efficiently. But I realized later that it was a little too efficient that I felt like they were rushed. Since I've seen the quality of the installation of the project, I wish I had gone with Jacuzzi.

The installation was delayed. But when it happened, they were very professional. They explained what they were gonna do and left everything clean. We love the walk-in shower. The bars they put on the walls are very helpful.

So far, so good. I like feeling safe getting in and out of the tub.

It was good service with Safe Step. The only issue I had was that they scheduled me, but on the day I waited, they didn't show up. They said they meant it was the next month. The crew was great. Last week, they had to come back and secure the handrail, the safety bars, and the door handle on the shower. The the grab bar wasn't installed properly and it was weak, bouncing back and forth. It wasn't secured to the wall and there was too much space in-between it. They came to fix it and took them about three hours because of the situation on the walls. They had to drill through the wall a little deeper.

It took a long time for the two guys to install our Safe Step walk-in shower. They got here around 9:00 and they didn't leave until it was late in the evening. But their work was very good. Everything works and in each corner of the shower, there are little stories. They had the parts that they put on the wall for me to put the shower head down there. I also ordered a chair to go in there because my son is a amputee and when he comes to visit, he uses that because he's got one at home. I might use it as well, but I like what I'm doing right now. Having the walk-in makes it safer for me to take a shower. It feels natural, too.

Safe Step has more of the safety features that I wanted in the shower. They are a little expensive, but they give you a very safe shower. The rep was upfront and told me everything. He gave me a good description of what they were gonna do. The only thing was they couldn't put one grab bar because of the window in the shower. They dropped the price of it by $199. I love the shower. It works well. I like the bars around the faucet when you turn the water on. That way, if you're not steady, you can hold on to that. I got the rain shower head on it which I like too.

Working with Safe Step was good. Installation went well. I like my new walk-in shower well. I don't have to lift my leg up really highly. I recommend Safe Step.

The Safe Step sales rep took his time and he sold me on the product because I really wanted to get it. He was really good. For the tub, the installation was a long day, but they tried to work as expeditiously as possible. They cleaned up behind themselves. They showed me how to use the tub. For the shower, it wasn't as long, but the installers also were very courteous and cleaned up behind themselves. I enjoy the tub. I usually take a shower during the day and depending on what day of the week it is, I take a bath, sit down and let the water run. It's easier for me even if I'm taking a shower in the tub area. I'm very satisfied with the product.

I called Safe Step and spoke to Amy, our representative. She came out and showed us a fast little clip on the showers. I told her we would love to have it, but we wanted doors on our shower. She said they don't put doors on the showers. I told her we couldn't do it but she said, “I think I know someone that can install doors for you.” I said, “If we can do that, we wanna go ahead.” We went ahead and I paid her $6,000 down on it that day.

I cannot say this is satisfactorily completed yet. They have never gotten back to us with the completed paperwork. We have not expressed the completion to the finance company to pay them. If sounds like we are not happy then call this company for further answers.

We had quite a talk with the rep and he was the most pleasant to talk to. The installers put tarps and carpet lights all the way through the hallway. They went to work on the installation and did a good job. There used to be a glass door where my shower used to be. They had to take it out and put a curtain up on it. The tile ran outside of the bath shower. The tech said, "Okay, we'll make sure we'll put this all the way out here so we can cover everything up if we're taking the tile down." But it didn't get done that way because though they took all the tile out, the last row on the outside of the shower didn't get covered. I have to have somebody sand that down and repaint to match what the rest of the bathroom looks like. Also, I'm trying to figure out the dial. It has a red mark and a blue mark. I'm assuming that the red mark is the hot side and the blue mark is the cold side. I don't know if they hooked it up wrong but the red side is the cold side and the blue side is the hot side.

The installation went as smooth as a silk and the installers went through everything with me. I'm happy with the shower. It's wonderful and roomy. Everything is easy to get to. It's just perfect.

Pam from Safe Step handled all of the VA claims and they have a lady that all she does is take care of the veterans. So, that was a big deal. The sales rep was very professional and wasn’t overly selling. But he offered certain upgrades that Ronnie may benefit from at his age and with some of the disabilities that he has. He had a very large product knowledge about everything that they offered and some of the things that would help Ronnie feel more independent.

Working with Safe Step was nice. The reps knew about the product and the company. The installation went well too. The walk-in shower was supposed to come one week, then the guy said he had to change it to the following week. I had to change all my dad's appointments at Roswell, but it was all right. Everything turned out okay. The installers put in the shower good, but then a piece fell off and my dad was in the shower at the time. I was pissed about it. I called the guy who set everything up for me. He gave me a number to call for the people to come out to fix it, but they haven't gotten back to me yet.

They were very cordial. The salesman gave us what we wanted. We didn't have to get all these extra things that cost a fortune. They got the installation done in a couple of days. The techs were neat and didn't make a lot of noise. It was a hot day for them but they did a good job. There was a little pipe that had to be changed, so they had to wait for that. The quality of the tub is fine. Everything is accessible. But I would have liked to see a soap tray. I recommend them. The price was good.

The sales rep explained everything and was very nice. When he got here, I had already made my mind up that I wanted the Safe Step. I was just ready for it. The rep didn't have to do very much selling to get me to know that I wanted the Safe Step. But he was very helpful explaining things. The installers then came in and they started working. They worked continuously until they got the shower in. I'm very well satisfied with the shower. So far, we've enjoyed it. I like the handheld shower and the chair that's in there.

The guy that came out was great. Safe Step told us it would be about six weeks before they come out for the installation. Then I got a call within days and they were gonna be here. The guys were here and they were a father-and-son team. They did the work from 8 in the morning until 3 in the afternoon. The shower is beautiful. I love it. It has all the grab bars for safety.

The lady was well-informed and delivered her message very well. We got the walk-in shower and the two gentlemen that came out did an excellent job. They knew what they were doing. They were very efficient and polite.

The people who did the job were very nice and professional. But there are a couple of things that have to be fixed and they are coming over this morning. Minus that, I'd give them 100%. The installation went fine and the quality of work was excellent. I definitely recommend Safe Step. Give them a call and check them out.

The rep did the measurements and did an excellent job explaining the process. The installers were okay but I wasn't too fond of their work. There were golden things everywhere and the showerhead was leaking. Plus, they didn't glue down the strip they put completely. There's a mark on my shower pan. They were down in Springfield, so I didn't have them come back. My handyman helped me with the situation. Other than that, working with them was a good experience. We would like to have a little bit more water pressure, but there's nothing you can do about that.

We were dissatisfied a little with Safe Step because the sales rep promised it would be a one day job. The walk-in shower was for my parents and they're in their late 80s. They don't like to have their life disrupted. And it ended up being a three-day job as the people kept not showing up. They kept having equipment issues and trucks breaking down. I ended up having to call corporate and they said they were on top of it. They said they'd call me as soon as they figure out what was going on but I never heard from them again.

We looked at a couple of companies and decided on Safe Step and everything went just as planned. We needed some pull bars to hold on to and the seat and we didn't wanna spend a lot of money on the step-in tub. The shower was a better option for us. The sales rep was very good and not more than two weeks after we met, they came for the installation. The installers came on time and were orderly. They came at 8 o'clock and were done at 2:00. The shower is taking a little getting used to because the seat is far away from the showerhead, but we're figuring it out. There are pull bars and safety bar, which my husband can hold on to when he stands up. Also, the flooring is nice and it doesn't slip. We're pleased.

We had an old shower that messed up on me. Safe Step seemed all right. Their rep talked to me very nicely about it. The installer were excellent. They come in the morning and were gone that afternoon. I like my shower very much and I enjoy it right now. It’s very convenient and it's easy to get in and out. That's pretty nice. It’s very easy to clean up too.

We wanted the Safe Step tub but the rep explained how that would not work for my son because of his size. So, we had to change to a shower. My son is overweight and we needed a shower with a seat strong enough to hold him up and that was something Safe Step offered. The installers were very good and pleasant and did the installation in less than a full day. And they hauled off all the scrap. We have a handheld and the rain shower and we like it. It works good for me.

The sales rep was very good and explained everything. He gave me all the discounts he could. The installers were fantastic too. They didn't have a lot to work with. I have a very tiny bathroom. It worked out great. I got the two things in the back for soap and on the side, I got the chair and an extra handrail. My mother moved in with me and she's 91. I had a clawfoot tub and it was hard. She had to only take one when I was there. It's great now.

Safe Step Walk-In Showers' rep was a lot of fun. He knew his business. And he didn't try to push anything off on us that we didn't need. Barbara wanted the chair. And I wanted a glass sliding door. The fellas brought it, but they showed me that the toilet is so close to the shower, that it wouldn't be handy. I realized that, so we just went with the shower curtain so I got an $800 refund.

I have a small bathroom and I wanted a step-in shower. I didn't want a door. I know it's expensive but I deserve some fringe benefits at my age. Working with Safe Step was very nice. They scheduled a person to come down and decide what I want and decide if they could do it and set a date. They hired a guy from Hot Springs and he was a very nice guy. He and his wife worked and got everything down. That took them all day. One reason I chose Safe Step is they go down to the bare wall, the studs, and everything. They then reinforce that and they built it back up again. This is an old house I live in and that was what I needed.

I looked into different companies and invited Safe Step to come in and give me their pitch. The sales rep who came out was very knowledgeable and was a likable individual. The install day was kind of confusing, though -- not just for us but also for the contractor. It was different things compounded and he had some difficulty. The shower doors were warped and he had never seen that before. He had to go find new shower doors and come back a second day to finish. I wasn't able to use the shower for two weeks because of that. Also, the chair that's supposed to come with the kit still hasn't been received but the was able to find a comparable chair to install. The only thing that I got a problem with was that the contractor said that he took pictures and did the contract review. We signed it and he said I would get that on my email. I've given them my email address twice and I still have not received the email from the contractor.

The guys from Safe Step that came out couldn't have been nicer. They said they wanted me happy before they would leave, that they’d do it all in one day, and I was told that right from the beginning. The guys were so polite and very respectful. They did a great job. The walk-in shower is wonderful. The only sad part is that I had that put in for my husband ‘cause he was critically ill and unable to walk. He's in hospice right now. So, he's never been able to enjoy it. But my family's been in and out and they’ve showered in it and they come out saying it's wonderful. We really liked it. The whole experience has been really positive. I've recommended the company to several people.

I like the Safe Step Walk-in Shower overall. But I didn't like the service I got. We signed a contract, but they didn't do it in so many weeks. They told me they'd get it done in a month to start with and the contract said six weeks. But it was a couple of weeks after that. I kept calling them and they kept lying to me. They said they got to get the material in and they said they got the wrong color of material. Lots of lies. But the guy that installed it did a really good job. We're really pleased with it. It took him all day. His helper didn't show up that day, so he didn't have any help. He had to do it by himself and he worked all the way through. He didn't even stop for lunch.

I liked that Safe Step committed themselves to doing the job and a proper date. The sales rep was very good. The installers were also really good. They were here a day. However, I didn't think of it as a problem, but I would have liked to see it wider than it was.

The Safe Step salesman that came out was good. He sold me. The installers were good too. However, they were late getting started here. So, they need to be more prompt. But I love the shower.

I've been very satisfied with Safe Step. I like the walk-in shower really well. It's a very nice shower. The sales rep was very good. The installers did a good job. They did a good job with the cleanup too.

The sales rep of Safe Step was great. Any questions we had, he answered. The installation went great too. They did it all in one day. So far, everything's been good. I'm glad that we won't climb over the tub anymore.

I checked into Safe Step a long time ago and decided not to get one because my health wasn't that bad. Recently, I've been having a really hard time getting in and out of the bathtub because it was so high. So, they installed the shower and we worked on it a little bit. I had to have a grab bar and the rep came back and did that for me and it's good now. I like that you can walk in it. You don't have to step up so high. The installers were also wonderful.

I liked Safe Step because they gave all the remaining equipment to charity and it seemed like a good company to me. Aaron was the sales rep that came out, and he's good. I need to follow up with him. There were two glitches that they did that I need to tell him about. I had some pretty expensive fixtures in there in that tub and they took them all. Also, there was an option to have a shower chair installed, and I told them that I didn't want them to install it, but I wanted them to leave the chair and I would do it later and they didn't leave me a chair. Overall, the salesman and the installers were thorough. They were very good at giving me some ideas about what glass panels to get and how to work that. I'd recommend Safe Step. I just thought it was kind of cheeky of them to take all my fixtures.

I'm 75, and we had an old shower with a big step to go over. We wanted something that we could just walk into. So we called up Safe Step and they came out and told us when they could do it. I called one day before they were supposed to come and asked how they were gonna get the tub through the door. The rep said, “It's not one piece. It comes in several pieces and they caulk it." I also have questions about the caulk but nobody from Safe Step has called me to see how this went. The salesman that came out was so nice. He kept saying, “Oh, please be careful. I know this is hard for you to get into until we can get out here and fix it. Please be careful.” He was so sweet.

The shower part of our walk-in tub is okay and the other shower fixings were fine. But there are a couple of problems. I went to Home Depot and bought a showerhead that would come down more. They had it set way too high. It was going plumb on top of my wife's head. I told the guy that installed it about this and he said that was their standard thing. But what about the short people? That's the whole idea of a safe shower. It means they accommodate me for it to work for the safety of people. I had to go get fixtures and it's just a matter of hooking them up. You don't have to be a genius to do it. I got that solved.

My father's very pleased with the Safe Step walk-in shower. He loves it. He wishes he would have done it sooner. The salesman also gave a good pitch and the price was reasonable. The installers were considerate of the home. They put down a tarp to walk on so they didn't walk on the carpet. They were fast and efficient. I really like the nonslip floor that the shower still has. I didn't see that on any other of the other ones I've researched. That was an added bonus. I also liked that the seat could flip up if he wasn't using it, as opposed to being in a permanent fixture on the side back into the wall. I would have liked to have had frosted glass. It's a clear glass. But I don't think they offer that, or at least that was what I understood.

The sales rep was extremely polite, professional, and friendly. He knew his products. My mother and sister were there during the installation and they both said that the gentleman was also very friendly, and professional. He explained that there was a pretty bad storm moving into the area and that he would have to leave a little early to help the company get some other products inside, and he would be back first thing in the morning to finish, and he was. They were very pleased.

The Safe Step walk-in shower is fine. We're enjoying it. A middle-aged man came, sat and talked with us and we went from there. I gave him a deposit, and I had to wait a month before I got it done. He called me a week later and said he had gotten behind and delayed it for another week. It was one day the installer finished his work, but there was a malfunction and we couldn't use the shower. Because every time we turn it on, water sprayed all over the place. So, I kept calling and that is what took the time. It took a couple of days before they got out to fix that. They should have checked everything, but they did not. But he did the same thing. He said, "Everything looks okay." I kept calling there but I couldn't get anybody to come out for a while. Other than that, my wife likes the walk-in shower.

The Safe Step rep was cute as a bug. His father owns the company and he had lived and/or gone to school just down the road from us in Virginia and it was funny to run into him in Colorado. It was a good experience. He was fine. However, I'm sure that some people need a blow-by-blow. We're fairly bright and well-read and we knew as much about the product as he did. To me, it was way too in-depth and took too long. But that was for me. He probably has to do that for a lot of older people.

The Safe Step salesman was very good. He told us how to apply for a veteran's loan. The installers were good too. A little messy, though. The first day they were here, they left. The next day they came back, I said, "What are all these things on my windowsill?" They said, "Those are the caps to the caulk." I said, "Something that should have gone in the garbage?" But I threw them away. They were in my hand already. One rep also cut something wrong on the wall. He said, "I usually carry an extra," but he cut it wrong twice. So, they had to come back and finish the next day, which was fine because I have two bathrooms. I also called them back once too. They also had an issue with the drain and he didn't have the drain pipe. I walked down just as they were walking out the door and I came running. I made them come back 'cause they didn't cap the sewer pipe. But everything else was fine.

The young men that put the walk-in shower in were very polite and capable. Also, the sales rep was wonderful. Because of him, I bought the shower. I love it. Everything about it is exactly what I wanted. It's comfortable, easy to manage, and it works fine. My daughter lives with me and she loves it too. I may eventually put a chair in. They said it can always be added if I want it.

I have a very good experience with Safe Step. The sales rep gave me a pitch and I ended up requesting it to be installed. I really like it. I enjoy taking a shower every day now. I'm really satisfied. I have a basic and there's no chair, there's no hook where you can place your hose onto it if you bring it lower. It's just two safety bars, one on each side of the entrance, and then two soap caddies, which really works out for me well. Because I'm by myself. I don't really need more than that. I'm able to grab that hose and maneuver it around my body very well.

I'm very disappointed with Safe Step. I've had to reach out to them a lot. The girl that sold it to me was great. She was very nice. The installer came and he stayed for two days. He was here from 10:00 to 5:00 the first day. The second day, he was here from 10:00 to a little after 12:00 that night. He tore the tub out. My husband had a stroke. It's the reason I had the tub taken out. The tub had jets in it, so in the closet, it had a motor that had to come out, which he disconnected but he didn't take it out. He was supposed to take it out. When he finished, he was gonna go ahead and finish taking it out and fix the two holes in the wall in there. He ended up tearing up some of my tile and he had to move the wall out further, which was okay. I could deal with that. To me, he did not know what in the world he was doing.

The rep was very informative and personable. He was not pushy and he worked with us with the price. The techs who did the installation were very good. There was one challenge they hadn't anticipated but they worked around it to make it work. The installation took an extra day because the tub that they removed was a spa tub and it had a motor for jets. They had to remove that but it was fine. They were very neat and considerate of our rugs and floors. We enjoy the features of the spa. It's nonslip and very convenient. It's safe and clean. It's everything that was advertised.

When the Safe Step salesman made his measurements, he did not tell me that my shower was going to be four inches smaller. And now, my wife can't use it because there's no room for her to move her arms and she keeps hitting the glass door. It's very restrictive. I've contacted Safe Step and asked them if they could modify it by four inches. The pan needs to be wider and longer. But they were saying there were liability issues and they couldn't help me. I told them I'd sign any waiver they want me to but it didn't matter. So, tough stuff and I'm stuck with a shower that we can't use.

I had a leak and the installers had to come back a few days after I called them. The guy opened up the drain before he had it drained out after he turned the water off and that was what ran down in there and was running down on the ceiling and in the room underneath the bathroom. So, they didn't think anything was wrong. They said it was just water running down there and it was only the insulation dripping. But 10 days later and it was still dripping, which was when I told them. I said something wasn’t right and the guy came out and said it was something to do with the pipe down there. It was a cracked plaster or elbow where he connected it but they told me at first there wasn't any problem. Another thing was, when the installers took the old shower out, there was a shower door. The guy had the boy take it out and he must have thrown it to get it up in the truck. The shower door glass was all over my driveway and nobody said a thing about it.

The rep was a very good salesman. He presented the Safe Step product very well, what was gonna be done, what it entailed and the quality of the equipment. The installation was very good but they were supposed to remove a base underneath the old tub and instead of doing the additional work, they just put it right back on top of the base. It annoyed me a little bit. Also, the shower curtain is almost a foot too long. I had to fold it up and flip it, and the bar where the shower curtain goes is not even. They didn't do the job right.

I love my Safe Step walk-in shower. However, during the installation, they told me I would have to wait another 8 to 10 weeks to get a new floor pan because the one they had didn't fit. When they came and put the other floor pan in, that was when everything went downhill. I'm a neat freak. The goop that they put on the second time they did it looked a little sloppier. I love the shower curtain that they gave. It has these little suction cups so you can stick it. But the goop was spread so far over that it won't stick to the rubber glue that they put on. It has to stick on to the material of the shower, not the rubber.

The salesperson and the lady I spoke to the first time were intelligent and nice. They treated me like I had a brain. Sometimes, they hear an old lady on the other end and they tend to think I'm stupid. The salesperson showed me the three styles that they had, gave me the three prices, and asked me which one I wanted. I couldn't ask for anything better than that.

I wasn't gonna pay them $175 for a seat that falls down. I can go to a medical supply house anywhere and get one for 50 bucks.

The salesperson that I talked to was a former installer. So he kind of knew what to look for. The shower would be installed in one day. Safe Step had a person that does it routinely for them. So it was an experienced person. The installation person came and had two helpers with him. They were very neat and organized. They knew what they were doing. As far as I can see, they didn't damage anything. They were very respectful. They cut the old shower out and then they put the new shower in and reinforce the walls where it needed. Before they started cutting, I made sure they had all the right components. So this way there wouldn't be any interruptions. They completed the work in six hours and everything's been working okay since then. The workmanship was fine. Everything was even and matched up. Nothing was loose or broken. We went through everything before they left.

The sales rep showed us everything and gave us options on what the walk-in shower would look like. We wanted to go with Safe Step because they do the wall installs for the bars to help Rob get a little bit of an easier experience while he's in there. The rep explained the dynamic of what the feel would be like. So, he was very detailed and helped us figure out what would be a little bit better for Rob in the long run. He liked the openness because he is disabled and he cannot always comprehend stuff all the time. So, he tends to repeat himself or he'll keep calling Safe Step during the day multiple times just to remember. The reps were nice to be patient with him so he liked the experience because sometimes, some people will tend to just not answer his phone calls because they already know it's gonna be the same thing.

The installers were really good. But I didn't like that when they put the plastic up around the outside of the door, they didn't cover the AC vent. So, I had white chalk even in my closet. It took me over a week to clean and vacuum. Other than that, their rep Aaron was really sweet. He offered a cleaning crew but I said, "I don't want some strangers going around in my closets and stuff. I'm gonna take care of it myself." He said, "It's not fair. We're gonna call you back." Of course, I never heard anything else.