Safe Step Walk-In Showers Reviews

My husband is 78 years old and he kept falling. I was trying to find a safe way for him to bathe. He couldn't get over in the tub, so he wasn't taking a bath. My son gave me Safe Step's telephone number and I decided to get a walk-in shower from them. We had another quote, but that company's price was too high and I couldn't afford that one. Safe Step's sales rep was okay and the installation went well. The installers came on in by 7:00 and by 2 o’clock, they were through. My husband is doing better since we got it and he's bathing every day now. He also hasn’t complained about it and he hasn’t fallen.

My shower started cracking up and all in the bottom. It wasn't a good unit when it was put in there. I saw Safe Step advertised in the newspaper so I called the number and a salesman came over here. He was all right. And the people who came for the shower installation were very professional and nice. They were extremely good and the installation went well. But there was a holdup with the curtain that went with the shower. I had to put up a temporary one. I have it now. I like my shower and everything is good so far.

Safe Step was the first one to respond to my request for information about their product. The salesman that came to my house was fantastic and he was very thorough about everything. He really connected with us and we really liked what he had to say. The crew that came out for the installation was wonderful too. The walk-in shower was for my dad and he only used it once. He's been in the hospital ever since. But he was very happy with that one experience he had with the shower. I was trying to assist him and help him in any way and he asked me to leave him alone as he was okay. Seeing my dad have that independence that one time was great. We've been extremely happy with the walk-in shower. Everything has been great.

Safe Step was accessible. I got their walk-in shower and the gentleman who installed it did an excellent job. He was very nice, patient, and understanding. I like everything about my walk-in shower and I'm very pleased with it. I wished I could’ve gotten a different whole bathroom to put the shower in. I recommended this shower to friends and even showed it to them.

I needed to redo my bathroom as it was old. I got a walk-in shower from Safe Step. I just need a shower and I enjoy having that. It was good all the way around.

I was looking for a walk-in shower and when I was looking at an article, Safe Step's product looked good. I called them up and went from there. I felt really good about the two fellows that put it in and they did excellent work. They took very good care of the house. No fuss, no muss. They came in the morning and left in the evening. We are enjoying our walk-in shower very much, particularly me. I'm in a wheelchair and it makes it very nice to get in. And it just worked out nicely. I like the access to it. I could get out of my wheelchair onto the bench to take a shower, and be in and out of it without getting all shaken about falling.

I'm at the age where I need something like a walk-in shower and the one I got from Safe Step has been very nice. My experience with their sales rep and installers was really good. They did the installation in one day and I was very pleased. Both the workers were very good. I'll make them to come out again to put a door on that shower, but I'm going to pay this off a little bit before I do. I like that the showerhead is so flexible and I like the big seat that I have to sit on. I can still get in and out of my other tub, but I like the fact that when I get a little older, I can just walk in to the shower.

I have some leg issues so I needed to have that short clearance to be able to step in and out of the tub without having to lift my leg too much. I was looking at walk-in tubs and unfortunately, the walk-in tubs did not provide enough leg room so that meant a shower was the next option. I went with Safe Step because I liked their price better than the other ones. I have to give the guys for the installation credit. They knew what they were doing and they we were even out here yesterday fixing one of the grab bars that loosened up slightly. It took them maybe 5 or 10 minutes at the most to fix it. I have no complaints about their ability to properly install it because I sat and watched them. So far, so good. The shower is what I expected.

The salesman did a great job. The installation team came and did everything in one day, and it worked out great. We're very happy with it. It's a good thing for my husband. We got it so he can get in and out and able to sit down in the shower. It's been a blessing to us. But it's very expensive even though you get extra stuff in it and that's one thing I wasn't aware of.

The Safe Step installers took about a day and they were out of here. They did a good job. I like the shower. My favorite feature is the water falling on me.

Safe Step's installers did a great job and cleaned up behind them. With my new tub, I like that I'm able to sit down in it rather than stand up or sit in a stool in the shower. This is the best of the best. I love it.

I’m sort of crippled right now and I couldn’t get in the bathtub to take a bath. When I saw the ad I called to see what was going on, and I bought the Safe Step that day. Their installers did a good job. I had particularly liked that rain one that comes down over your head. However, I had just bought a bathroom grab bars all over the house and I had a long one just under the window in that shower all along the wall, and I told the installer, “I'd like to keep that one,” but he said he'll give me a new one. I said I’d like to keep it for my son but I haven’t seen it. Another thing is I thought we had a leak in it last week, but it was just the way we were closing the doors. Other than that, I really am happy with it. It was good money spent.

The sales representative was friendly but the installation, which took a day, was terrible. He was supposed to be there to supervise and to help me understand what was happening and he was way out of town. One installer was pretty decent but his helper wasn't a friendly type guy. I also don't like anything about the tub. I wanted a regular walk-in shower. My wife and caretaker thought that the walk-in tub would be best for me 'cause I've got Parkinson's disease. And so, she kind of hinted me in that direction and then, she stopped it. She said it was too small for the room. I told the man to go ahead and do it. I shouldn't have done that because he didn't help me. He kind of forced me into buying it. My wife does not like the tub either.

After I built the house, I put down Luan and then I put tile down and that raised the floor up a little bit higher. When Safe Step took the old tub out, they didn't build up the floor, like with plywood, to make it even with the tile floor. And I wish they had done that. I asked how big is the lip that you step into and they said it would be three inches, but where the tub is not up to the height of the tile. It only gives me about an inch lip, where I'm supposed to step in and to keep the water from splashing back out. I had to be very particular about the shower curtain being in the right place and all that kinda stuff so it doesn’t get on the floor.

We first ordered the tub, but when it came and arrived, my wife couldn’t close the door on it while sitting in it. She has restricted mobility. So, we sent that back and took the shower situation so that we’d have the open shower and that was put in. The installers did a good job. The shower looks very nice and it keeps my wife happy.

Safe Step Walk in Tub/Shower misrepresents the services and products regarding shower installation. When purchased, salesman said Safe Step manufactures, installs, and maintains their product. They do NOT. An area plumber is subcontracted to install. When I informed Safe Step representative that having a random plumber install is not the same as Safe Step installing it I was told Safe Step pays the plumbing company to install the product and subcontracting is common in construction work. I then asked if the plumbing company’s only employment is installing their product and they don’t do any other work. Representative said she can’t say that.

I like that the rep of Safe Step was low-key. I had salespeople from two other places, and one was very pushy, nervous and seemed really desperate. Other one was fantastic in terms of the presentation was very slick and nice and she had all of the correct information, but l like the low-key attitude. I was dreading the installation though. I thought it was gonna take a couple of days. I didn't know how they were gonna do it in a day, but they did. They were courteous and they couldn't have been nicer. The nicest feature of the Safe Step was the two kinds of showers. I like that you can go from one to the other or just stick with one. I also like the adjustable part, the one with a long hose. The showerhead itself has five different adjustments as well and I wasn't expecting that. I also feel safer with it because there's plenty of room. If my husband's aide needs help or he is struggling in any kind of way, she's right there. She can get in, get up, and it's easier.

Safe Step did a very good job of installing our new step-in shower and I’m delighted with it. Everything, so far, has been difficult in the installation. We’re unique and we have the first floor of a condo. And the bathroom above us had a problem with the line for their heater and defroster that came right down under our tub. And the day before Thanksgiving, they found that they couldn’t proceed without us getting an electrician in here and getting Freon emptied out, and it was very complicated. We got that done. They had to come back a second time and do the complete installation, which they did. The doors from the get-go were delivered damaged, not to us, but to our local storeroom, and they had to wait for those doors. So, we had a temporary shower curtain put up. And so, the third time they came back, I was in the hospital, but my husband said they put in the doors.

I had Safe Step put in a walk-in shower and everybody's in love with it. The Safe Step rep talked to me, and he showed me the demonstrations of the tub, how they would do it and how they would order it, but I told them no one here took baths. Everybody here took showers. And with my age, it is easier for me to just take a shower than to get in a tub because I have had two back surgeries. With the shower with two showerheads, I could have the second showerhead go and get on my back where I had the surgery because when it gets cold, I have a lot of pain in the lower part of my back. Also, being in the tub like a sauna bath, it takes some of the breath out of me.

I heard about Safe Step either through American Leisure or the VF magazine, and I got the shower instead of the walk-in tub because of my age. I had it placed where my tub was and the interaction with the installation team was great. The shower head comes out, goes up, goes over, and comes down with a flat head on it. I’m getting used to it, but it’s not like the ones I had before. I might go with another one if I knew that they had any other one.

We agreed to a Safe Step walk in SHOWER from this company. As many salesman do, they promised high quality, quick install and misleading construction info. 10 weeks later they are finally finished. Floor pan is only high quality piece installed, and to their credit, seems very good design. The rest is very basic, Home Depot supplied material. Overall experience is very disappointing per the total cost we paid. My advice is to either do it yourself, or find a local contractor.

Safe Step seemed like a good shower so we went with them and it went pretty good with their sales rep. But they damaged the shower during installation. There was a towel rack on the side of the wall and when they were moving it in, they knocked this towel rack out of its mounting. They were supposed to call about setting out an appointment to get it reinstalled and I'm waiting for them to call me. It has been 10 days now and I haven't heard anybody call to reschedule.

I was gonna have a friend of mine put a shower in for me and he said he couldn't handle it. He saw Safe Step's advertisement, so I talked to them. The sales rep I dealt with was really good and he did everything he could for me. The guys who installed the product were awesome as well. They'd done everything they were supposed to and they laid pads down on my carpet. Then they vacuumed the floor and down the hallway after they got finished. It's been four weeks now and the product is awesome. I would highly recommend it.

We saw an ad in the paper for Safe Step Walk-in Tubs and I saw it on TV as well. A guy came here and told us about it. He explained it very good and showed us brochures. Then, we went on about the prices and we decided to get the shower. The installation team came in at 8:30 in the morning and they were done at 4:30. They were very good people and cleaned up. When they left, there was no mess. I like the wand, the shower and the seat. I’ve showered in it twice so far but I’m gonna be using it more. I also like the way you turn it on and off. I’m very satisfied with Safe Step.

I was having some issues with my mobility and I also have fibromyalgia. And I felt like getting a Safe Step would be something that would help me. I had very good interactions with the sales representative from Safe Step. Everyone I have talked with has been very knowledgeable and wonderful to deal with. The installation team was very professional and courteous. They asked me opinions on how I wanted things. They cleaned up after themselves and they did a marvelous job. I love the shower that I got from Safe Step. I get in and I don't wanna get out. It's easy to get in and I don't have the issues I was having with the original shower that I had. And it is really a wonderful thing. If you are looking towards safety and comfort, and you have mobility problems, Safe Step is definitely the way to go.

I had a new shower installed by Safe Step and they did the same thing in my mother’s. The whole process was very good. I told them I would have to wait a little bit because of what was going on, with my husband passing away, and they were very good about everything. I did my mother’s first and it was a lot of money, but it was well worth it. They were right there to help with every step of the way.

I like Safe Step's sales pitch. They said that they would back up everything and it seemed to be a good deal. They were very polite and hardworking, and everything went really smoothly. The rep who came in was very friendly and was telling me all about the tub and the guarantees. I just got the shower and the installers were here from about 11 o’clock in the morning until about 6:30 that evening. Then they cleaned up after themselves. I like the rain shower head and the handheld shower. I also like the little seat back there where I can sit down if I get tired. I mostly got the shower for my handicapped cousin who comes to visit quite often. The shower is nice, and I’m enjoying it.

The Safe Step sales rep I worked with was very friendly. His name is Jeff and he explained everything well. The two installers who came were great. They got here around 9 o'clock and left around four o'clock. They did a good job. I have the shower and it's fantastic. I got problems with my back and legs, and I wanted the shower, so I got it.

I was very, very satisfied with my experience with Safe Step. Their sales rep was good and I had pretty good interactions with their installation team. The installer had to come back the next day to put a bottom steel in, but that was the only problem I had. The walk-in shower makes me get a shower now a lot easier, and I like that it has plenty of things to grab a hold of. I've already shown my shower to several people I know that have handicap problems and they love it.

I’d seen Safe Step on TV and commercials before and I went with them based on their reputation and our lack of contractors in the area. The sales rep went over everything and was real helpful. The installers were here early. They said they were gonna be right here at 8:00, and they were here at 7:30, which is unheard of for us. There was a small issue with the glass not meeting in one spot, but it doesn’t cause a leak ‘cause there’s enough of a ledge around. They worked with what they had and did a good job. They were also very conscientious. I got a walk-in shower and I like the grab bar around the faucet and the dual heads. Being able to adjust the backing seems like a nice feature too.

Getting our Safe Step walk-in shower is one of the best things we've done. My wife and I are both really happy with our shower. My wife couldn't do a tub anymore as her health is going down. She's having to use a wheelchair and couldn't get her legs over the tub. The Safe Step reps explained everything well. The installation took about eight hours since they had to take everything out and redo a lot. But it was done well and they didn't leave a mess. They did a super job.

We got the walk-in shower from Safe Step and their sales rep was nice. He came, sat and talked to us and explained everything. And then he measured. We wanted a tub since my husband is a bit handicapped, but the rep said that he was sure that the tub would not fit in our bathroom. It wouldn’t go through the door. That was when we decided to get the shower instead. So, they took the bathtub out that was in there and put the handicap shower in. The installer was nice and did the job. He also cleaned up.

I was gonna have to do something to our shower. This house was built in the '70s with the plumbing. It was gonna have to be redone and I really wanted a tub. But my wife had a stroke about 11 years ago and the more I got to thinking about the tub, I figured she wouldn't be able to get in it. Our bathroom's really small so she really wouldn't be able to get in and sit down. I had seen Safe Step talking about the shower and I had heard the shower would be better with a fold-down seat. But we got the wrong fold-down seat. It has a curved hole in the middle of it. My wife has only got use of her right side so she's got to sit on the seat, grab the bar and try to scoot across. But her leg was getting caught in the hole. She couldn't scoot all the way across.

My husband talked to somebody at the Safe Step headquarters in Texas and went with them based on what the salesman said to us. The installation worked out well and they were very professional. We've had the walk-in shower for three months and I love it. I like the fact that I don’t have to try to raise my leg up eight inches to step into the tub. It had a two and a half inch threshold and I could just step into the shower.

I heard about Safe Step Walk-in Tubs from my wife who heard it from her daughter. My wife's daughter had one in her house and my wife saw and liked it. We’ve had the shower about two weeks now. We were impressed with how the installers worked and put it in. I use it all the time and I like all its features.

The Safe Step Walk-in Tubs sales rep was very nice. I told him that I didn't want a tub and I wanted a shower so he made arrangements for me to get a shower. He was very knowledgeable. The installers were very quiet. They came in, did their work, cleaned up and then left. They came back the next day to finish up and that was it. They did a good job. I like the chair that's in the shower. And the hands, it sprays the shower water when you hold it in your hand. I like that feature because after I shower and soap up, I'm able to get all excess soap off my body easily. It's faster because I'm not hopping in and out of a tub to try to shower which was what I was doing before. It's just a more pleasant experience.

When my shower came, the bottom part was warped. I had to return it and wait a whole month before I got it back. The new one was all good but the other problem I had was that it slides even if it was not supposed to. However, the installation team was great. They were very courteous even when they came back. They let me know what they were doing. It was a walk-in shower and it has bars I can reach. I don’t need help in getting in and out it. I'm satisfied with it and I would recommend it to anybody that’s handicapped or has arthritis. It's great.

I’ve heard about Safe Step for years and they come here all the time. When it was time for me to have my tub done which is needed for my handicap situation, Safe Step was the company that I saw on TV. Their sales reps were excellent. However, we didn’t have a good experience with them after the agent came and took the deposit and wrote everything up. He doesn’t have the actual eyes because once the crew came to take the install, they found a problem behind the wall which wasn’t the agent’s fault. But other than that, my experience with them was great. The guys that came to install were excellent. The whole thing is just a blessing to me. I'm very much satisfied because everything was just excellent.

Initially, I was interested in the bath. It looked like something that I was looking for. I was getting it for my daughter who has multiple sclerosis. Then the lady told me we also do the shower, so we ended up doing the shower. It's very nice and so spacious. We opted not to put the door and I got the shower curtain. I was talking to my granddaughter about it a couple of days ago. She adjusted opening the door making it wider into where the shower is so that my daughter could get in with her walker or if she had to go in with the wheel chair. I had already taken off the door off the area where the shower and the toilet is. So all they did was widen the entrance. They took off about four inches and that made all the difference in the world. Because we were trying before and I couldn't get her in with the walker. It was almost not safe because sometimes she'll be walking and falls. Now, my daughter is able to take a shower by herself which is a big deal.

I have arthritis and I'm not able to use the regular tub. I got the Safe Step shower and my favorite thing about it is the seat because I can't stand long when I'm about to take a good shower. However when I sit on the seat, I cannot reach the cut of spigot. If that could be adjusted some way, it would make it much easier. To turn the water off and on, I have to get off the seat and make a step to the fountain spigot. The two people that put the shower in were very friendly and seemed to be knowledgeable of what they were doing. However, the pan of the first shower that they put in had a hole in the bottom of it. They came back, took it out and replaced it. Other than that, it's been a favorable experience.

My brother-in-law always wanted to put a tub in for his mother but my mother-in-law wanted a shower. I called Safe Steps because he had already contacted them and they ended up charging me the same thing for the shower for some reason. $8,000 was a ridiculous amount for a shower. It should have been a lot cheaper. Then a man came and measured everything and measured it wrong. What I also didn't like was they promised me a certain day and it was three or four weeks later before we even got the shower installed. The installers were nice.

I had a regular tub before but trying to climb in and out of that with what I have was almost impossible. We called several companies and we didn't know who to choose and Safe Step was the first one to respond. The sales rep was a good person and the installation team did the job well. I have rheumatoid arthritis and osteoporosis so it's very hard for me to get up and down the stairs, but the installers patiently waited for me to get up the stairs to check out things for them. We got their shower which we have first seen in a home show. The seat is my favorite since it's very hard for me to stand up for a length of time. I also use the handrail a lot. I now feel a lot safer and I'm glad we got the shower.

Safe Step Walk-in Tubs allowed me to make payments for the walk in shower I got from them. However, I was thinking that maybe I should have gotten credit for some benefits but he just gave me a fixed price. The installers did the work in one day and they vacuumed too. I’m 74 years old right now and don’t know how long I’ll be able to be mobile. Eventually, it will get harder for me as I get older. I like that I can walk in and don't have to raise my legs as opposed to a regular tub. There are grab bars there too. I received a bill from Safe Step but it didn’t reflect the $1,900 that I sent. It only showed $700 and something. Also, there was the $100 that I owed which was supposed to be $75.

The Safe Step installation team came at about 8:00 in the morning and were gone at 2:30. It's a lot of money, $8,000, for a short time like that but they left everything clean after installing the walk-in shower. I got the smooth siding and I was expecting it would be interlocking on the corners, but these are just straight panels and they glued them on the wall. If the corners would be interlocking, no water would get through it. The floor is very slippery, so I had to lay a rubber mat down on the floor.

It was a good experience with the Safe Tub salesman but he was a fast talker, a high pressure salesman, and got us going in on a lot more money but then didn't deliver what he promised. What I got was not seamless like he promised and it's not a custom-made thing. The installation team didn't know what level means as well. They put two shelves and a soap dish and all three of them were out of level. They left an open can of a plastic cleaner sitting on my counter, a piece of pipe with jagged edges in the bathroom and another piece in the pile of sawdust. They did not clean up. They made us pay a $100 for a piece of plywood that we didn't think was our fault so we did not have a nice experience. I like the idea of the walk-in shower though. It works okay in that I’m able to sit down and take a shower.

We love Safe Step. I liked the edge they have. They all seemed more experienced than anyone I listened to before. My husband is handicapped and can't step over anything. He wanted a shower instead of a tub, so we got one from Safe Step. It's ideal that he can get in there. There are bars that he can hold onto and he's not afraid of falling unlike before. Also, there's a lot of room in it for him to take a good shower and wash his hair. The reps were great. Everyone of them worked with us. They were kind and considerate, answered every question we had, and did everything we asked them to do. The installation team was like part of the family. They came in and out, talked to us, and did their work. They answered our questions and came to us for anything we needed. It was a great experience.

My experience with Safe Step was pretty simple, quick, efficient - nothing but good things. From the moment I called, to the sales rep that came to the house, to the guys who came to put in the shower, everything was very pleasant, precise, and clear. I was never in the dark about anything.

We love Safe Step and their reps were nice. I like the controls on our walk-in tub, the way the handles are, and where the sprays come out at. We have a shower in our basement that we use all the time, but we have a tub here that we didn't know if we're going to step over the tub. So we decided we'd go with the walk-in shower upstairs where we could get into it easily. We're delighted with Safe Step walk-in tubs.