Safe Step Walk-In Showers Reviews

The sales visit was great, and installation was good as well. It didn't take long, and the installers cleaned up well after. They didn't leave any mess. My wife and I are getting older and it's hard to get around sometimes. We wanted to get the walk-in shower before one of us falls, and Safe Step did a very good job installing it. We can tell it's high quality, and we're very pleased with it. I like the rain shower.

I fell a few months ago in my tub and I thought the walk-in shower was way too expensive, but different ones said, "It's your health. It's an investment." The sales guy walked away thinking that I was gonna say no because I didn't say anything that day, but the visit went very well. Installation was very well done too. The man that was here had a helper with him and they were very good people. I was very satisfied. I've used the walk-in shower about five times, and I like the convenience and all of the bells and whistles.

We got a letter about Safe Step in the mail, then I called and talked to somebody about it. A guy then came and the sales visit was good. The guy that came to talk to us was clear about everything, and the guys that installed the shower did good. They got a bit behind and got here somewhere between 9:00 and 10:00 because they hit some traffic, then they left between 4:00 and 5:00. They stepped right up and got the job done.

Our son and his wife had a full tub put in from Safe Step, and they liked it. It served its purpose. We got the walk-in shower and the installers got here at a bit before 10:00, then they were gone a bit before 5:00. Everybody was very courteous. They introduced themselves and introduced anybody else that came. They did their job and I didn't hear from them. They did it very swiftly and quickly. I love the shower. My wife does too.

I saw an article on Safe Step in a magazine, and I looked at them, put a call in, and I liked what they told me. The salesman came out, and he was very knowledgeable. He went over what was offered and showed me all the options. I chose the one I liked, which is a classic walk-in shower, and it was a fair price. When the installers came in, they covered the floor with stuff so that they didn't track everything up. They let me know what they were gonna be doing, and they started tearing the old stuff out. My wife took pictures as they did it, so we got a record of how they did it.

We heard about Safe Step through a neighbor and had the tub installed a year ago. Now, my husband's in a wheelchair and needs to go right into the shower. It wouldn't fit in the tub, so we got the walk-in shower. It's very expensive, but the sales rep, Mark, was great. He was very knowledgeable and friendly. The installers were great too. They had to remove the tub and put in the shower, and it was done in six hours.

I got a walk-in shower from Safe Step. The presentation was long but it was good. The installation was awesome. They did it so fast. At first, they said, "Well, we'll probably be out of here by 6:00" but by 3:00, they were done. They did a very good job. I love the quality of the shower. If you can afford it, get it.

I went with Safe Step Walk-In Showers because I had known of them and a friend had used them. I knew that they were good if my friend used them. The rep was here for four hours. That was ridiculous. If I wasn't looking to replace my tub with a shower, I would have told him to get out of my house. He was on the pushy side, but I am very happy with what I got. Safe Step did a very good job. I take a shower longer because I got the spa shower and it has different parts, so I use all of them. The jets are good for my back. I like it has a seat in it. I can sit down, lather up, shave and don't have to stand anymore.

Safe Step Walk-In Showers was more friendly, considerate, a lot cheaper and better quality than I've seen. Also, their salesman wasn't pushy. He gave me time to think about it. I liked him better than anybody else I talked to. They took out the old and put in extra foam. It was good. They told me what was wrong with the bathtub and they were very considerate. The product itself cleans up nice. It looks great. I love all the jets and the seat in it. I should have gotten it years ago. I've showed it off. I told everybody they gotta get one. The salesman came by to see how good it was. He was very concerned that I liked it and I said, "I love it." I'm glad we did it.

Safe Step Walk-In Showers gave a deal as I thought I could get. A lot of the choice was made because of their warranties. The salesman was knowledgeable. After the salesman got through, the installers that put the shower in came out to double-check the salesman's measurements a week or two before coming out and doing the installation. They're licensed installers, but they're also employees of Safe Step. They came out, which I did not expect, and double-checked a lot of measurements and to make sure that everything was ordered correctly.

The Safe Step representative was very knowledgeable and friendly. I was impressed with his knowledge of the product he's selling. Everything went smoothly on the installation. I got a shower and it looks really good. So far, so good.

I'm not happy. Safe Step installed the wrong shower, not the one I paid for. They also broke the doors. The guys who installed the glass doors broke them before they installed them. I still have no doors and no shower. They told me maybe Monday, and it has been a while since they installed the wrong one. The salesman, Mike, was good. He told me to send pictures, and I did. He said, “Okay. I'll take care of it.” Cindy was nice the first couple of times I called. They were nice about responding to my needs at that time.

Safe Step Walk-In Showers' reps were nice. The installation was good. The shower looks great. It's exactly what we wanted and it performs well. It was a good buy.

I got a letter in the mail from Safe Step Walk-In Showers. I called the number, and they came out and showed me. I saw what I wanted and colors in the bathroom. I picked it out, and I was pleased with it when they got through. I wish I opened the door inside. I wanted to put shower curtains, and see if I could have both. But that's okay. Everything went fine. The reps were very nice. The installers came a bit earlier than they said. They got busy the time they got here, and didn't stop until they finished, which was 5:30 that evening. If they needed to ask questions, they did. But they mostly just worked and towed the stuff out and put it in the van.

Safe Step did their job and it was fast. I have the walk-in for my husband and it's good with the seat and bars. I had to order two to put the shampoos. When the guy came, he only put one. I said that was fine. He said, "I think I have one somewhere. So I'll bring it to you as soon as I find it." He did and he installed it for me. I already recommended Safe Step to one of my neighbors.

I saw a Safe Step ad in one of those mailers and it caught my eye because we've been looking for quite a while to remodel this bathroom. Also, we have elderly parents and I though we'd see what this is like here in this house and if I like it, then I'd know who to call next time. When the rep came out to do a presentation, he was very nice. He did a great demonstration of the product. He had a piece of the shower tub, the flooring, and demonstrated how that was gonna work, and let us stand on it and look at it. We had been through several companies and Safe Step's presentation was shorter than the others and seemingly less pushy.

The sales rep was wonderful and the process was easy and very helpful. I had already had a walk-in tub installed by a different company, so I already knew what to expect on install day. When the installers came out, they took out all the old stuff and put in the new stuff. They were very nice, thorough and cleaned up really well, and the shower is great. It's everything I want it to be. It makes things easier and safer.

I called Safe Step, and a guy named Mitchell came out. He was a very nice guy. I thought installation was gonna take most of the day, but they got here just before 8:00 and left by 11 o'clock. They were in and out, worked quietly and did good, and I was impressed. I liked the quality too. The shower is very convenient. I tried the seat and I don't necessarily need it in there, but I have a niece and a brother-in-law that have disabilities, so it works perfectly when they come. They don't have to go down or up the stairs.

I called a few companies and they were too wishy-washy about the VA involvement. But when I talked with Safe Step, they participated with the VA and I was able to get my shower. Things didn't get done in a timely fashion but it wasn't Safe Step's problem. If the representative gave me a little more information about the steps to go through the VA, I would have gotten everything done sooner. But once I got past the VA, it was smooth sailing. For the installation, the techs had no serious construction to do because I had worked in my bathroom years ago. They just had to take the old bathtub out and put this one in, and it didn't take very long. So far, I like the handheld wand and my wife and I are happy with the walk-in shower.

We had a spa tub which was big, tall and deep. We're in our seventies and it was getting painful to step into that tub. So, we decided to get a walk-in shower because of that, plus safety concerns. We talked to a rep from Safe Step and he explained everything very clearly and concisely. He answered every question we had and we really enjoyed the whole process right up until they told us the price. That was a bit painful. But he was wonderful. We also couldn't ask for anything better when it came to the installation. The product is very well designed for safety and comfort. I've shared pictures of our walk-in shower with about everybody I know, so I've done a lot of advertising for Safe Step. My husband loves that little chair in there. I've used it once and I don't really need it, but the grab bars help you feel sturdy and secure. And the two different showerhead options are really nice, clean, and pretty.

I don't like the shower because the thing that they put to stop the water is too low. When it is low like that, the water comes out at the top. I called the Safe Step guy back and he answered me but he never come back. I called him two times but he didn’t call me back. I regret that I took the shower from them. I am very dissatisfied.

The people were all very friendly. I dealt with the people that installed the shower and they were very nice. There were some things on the installation that I was a little disappointed in. It was more on the quality of what they installed. I watched them carry it in and it's a cheap piece of plastic they put on the walls. Safe Step said that the base was gonna be solid and I have a low spot in it. If it's solid, I'm gonna have a low spot in it where water collects. Also, the showerhead was not what I expected. It's kind of a cheap one. For $10,000, I expected more, and I could have gotten a lot cheaper with a little better quality.

The man who came out to talk to us was really nice and he was not pressuring us to do anything. He was very pleasant to speak about your product. The sample that he had was exactly the color that we wanted. But I didn't like the showerhead that they had. So we replaced it with a different one after it was installed. Also, the price was a little bit high compared to some of the other estimates I got because we got the stool and all those accessories.

They came and measured carefully and got the dimensions. They asked me some questions about what I wanted. When the installers came, they had everything made and cut. They ripped out the old tub and took down some of the wall and moved the plumbing and put it all back together just the way I wanted it. They were here for about five hours and it was pretty great because there was no interference or big disturbance. The shower looks good and works really well. I'm completely happy with it.

I liked the way Safe Step advertises. The sales rep I worked with was also nice and knowledgeable. The installation took about seven hours. I was very comfortable with them here. It was quiet and nice. I love the finished product. It's more convenient and more comfortable than what I had in there.

I had been thinking about taking out my tub and doing a shower for a while because I’m getting older. I saw the ad for Safe Step and I called them. The sales experience was great. The installers were marvelous. They got here at 11 o'clock in the morning and they were gone by 4:00. And everything was cleaned. The quality is marvelous. One of my husbands was a builder. I helped him build houses and I am really picky.

I inherited my mother's home, which is 100 years old. Before she passed, I had to have a handicap-accessible work done here in the house. So I got an HUD grant and they put in a shower. It got covered with mold and the finish broke off the shower. It leaked constantly and it was an eyesore all the way around. So, I had gone with varying companies and they gave us estimates. Safe Step was the first place that we had had come out. But their price on the walk-in tub was a little over our heads.

I called Safe Step at six o'clock in the morning and figured I'd leave my name and phone number, but somebody answered the phone and talked to me. They told me what I needed to know then they sent somebody out here. When the guy came to the door, he was very personable. He sat down with us and his job was to tell us about what's available and what they can do. We both were impressed with him and with what he was telling us. He left us their brochure then we scheduled to have the installation done. We wanted it done sooner, but they couldn't. They knew we wanted it sooner and called us at some point to let us know they could come two weeks earlier.

We have a Safe Step tub in our house and their installation and the workings of the tub are fantastic. For the Safe Step shower, a man came by, talked to us about it and gave us all the ins and outs. We chose this and that, and the process was relatively simple.

A representative who was the son of the owner of the company came over. He was very honest and respectful to my dad. As he said, the installers all spoke English. That was the biggest benefit of all because they explained everything. They also did everything professionally and kept the area clean. The walk-in shower is wonderful. They also had handrails for my dad. I'm 100% satisfied.

The sales rep told us what the walk-in shower was gonna consist of and how long it would take. The installation was great. We like being able to walk right into the shower, and it's been so much better and easier to take a shower.

Safe Step has the best price for a walk-in shower. The sales rep was alright and the installers finished in a day. However, the showerhead screw is too short.

I did a lot of researching. I did Google and Facebook searches, and I received some flyers in the mail. The first folks that I called were not able to service the area. Safe Step was the second one that I called, and they were able to service the area, so I went ahead and made an appointment with them. The sales rep was a very pleasant and amicable guy. My only complaint was he took a long time at the house.

I was lied to by the Safe Step salesman. He said there was a program that the government offered for retired military called HISA, disabled veterans, and he told me that once the shower was installed, I could submit the paperwork along with some other stuff that Safe Step would provide me and I would get a partial reimbursement on the cost up to $6,500. But that was not true and I'm not really happy as far as that goes because it was all supposed to be initiated before the shower was done so that they could get pictures of the shower before and after, a bill of labor, and a bill of materials, to make sure that that the government and I were getting my money’s worth.

I got a walk-in shower and the tub, and Safe Step was wonderful. Their sales representative was incredible and I bowled over with her knowledge. She was so encouraging and like a good friend by the time she left. Then, one man came out for the installation and I was very impressed with him. His name was Mike and he was from San Antonio. It took him two days but he worked constantly. I tried to feed him lunch and he didn't want to stop for lunch. So, he just kept on working.

The Safe Step installers were clean and polite. I feel safer with my walk-in shower and I like the seat that I sit on.

I am 100% satisfied with the quality of the walk-in shower. I like it a lot. Also, the reps did good.

The lady who came out here was very knowledgeable. She was real sweet and kind. She was real thorough with what she told us. When the installers came in, they were very polite and did their job. We had one little hiccup where they sent the wrong window kit. So they went back to where they live and picked up the kit that we needed, and brought it back. They installed it and that was fine. We had a good experience. Everything has been good.

The sales representative was outstanding. He was very, very informative, and very personable. I never usually commit to a large purchase like this on the first day, but I just felt very comfortable with him and the presentation of their product. The installers were on time and professional. They cleaned up afterwards. The installation went very well. It was a very positive experience. The shower is working well but it was pricey.

Safe Step seemed to be a credible company. The installation wasn't a hassle at all. The installers came early in the morning and worked all day. Before the day was over, they had the walk-in shower installed, and it looked great. They instructed me on how to use it. I was supposed to wait at least 24 hours before I actually used it. I've already told several friends how nice it is and how much I like it. The price was a little steep, but because of the quality of what I bought, it was okay.

Safe Step's prices were comparable and the features were about the same as the others. The sales rep and the installers were awesome as well.

I tried Safe Step and it worked. The presentation was very impressive. The rep went through the whole breakdown and showed me what they do. I found it very interesting. They did a walk-in shower which was all I wanted. I have an overhead shower and a shower you can bring down and hang on the side of the wall. My bathroom was old and they had to add a wall as well. They did it in a day and a half. I'm very impressed with it and I love it.

Safe Step was wonderful. Their sales rep was so nice and the installers made sure the floors were all covered. They did a nice job. We took the shower chair out of the bathroom because it has its own. So, even if we don't need the shower chair all the time, it's nice that it's there. It doesn't take up any room if you don't need it in there. It looks better, too. I also feel very secure with the hand grab bars there and they got the rubber grip on them.

We live in a rural part of Louisiana, and there were no other big companies available to do the job like jacuzzi. None of them came down here. There were a bunch of fly-by-nights, but I wanted to get a company that I thought was reputable, so I went with Safe Step. The salesperson was really knowledgeable and she sold the product. We didn't have any questions that she couldn't answer.

The sales rep of Safe Step was great and the installers were clean as well.

It was excellent with Safe Step. The presentation was very reassuring and helped me make my decision. The installation went very well. They kept everything clean and were quick about things. They did the walk-in shower that same day. It was costly, but it was worth it.

You better not get Safe Step Walk-In Showers. If I could get out there and walk up down the street with a sign and tell everybody, “Don't go with Safe Step,” I would. If they have a company who put out a good product, but hire the people in the states that know nothing about that and call themselves the installers, Safe Step better look into what they are doing. If they intend to stay in business, they should quit hiring these people from these other states that have no idea what they are doing. This is the sorriest job I have. And it cost me much money having to put in a floor on top of that.

I’ve told other people that were looking at putting in a shower that we used Safe Step and we love everything about it, from the person who told us about it in detail, it was just like he said, to the installer. They were all so nice. And everything was left clean. My son looked at several companies that do all these walk-in showers. We were impressed with Safe Step. We were impressed with the rep all over. He was very thorough, detailed, and friendly. He found out my husband had this issue. He said a prayer for him.

My boyfriend had his knee replaced and if he wanted to use my bathtub, I had a clawfoot, and he had to sit on a bucket inside my bathtub so he could get up and get out. So, I said, “Well, I've got to do something about this.” I had seen this thing on the internet where it says, “Walk-in showers," and they asked me to fill out some stuff. Another company called me first. Safe Step called me second. The other company never called me back until two months, which was about a week ago. So, by that time, Safe Step had already installed the walk-in shower. I've had some issues since the installation. I wasn't mad at the salesperson. It's just they did not have the doors when they came to install the shower. They said they'd have them in a couple weeks and that they would put in the grab bars whenever they brought the shower doors. I had specifically told them, “Listen, my boyfriend will be back from Maine on the 1st of October. I need to have the grab bars in and the doors up.”

I had an old tub and I had to step over. It was small. I wanted something better. I called Safe Step and the rep came out. I told him to go ahead and put it in. However, with the shower, they got the water hooked up backward. It's also supposed to have two shelves in it, and it doesn't have but one. I called them. They're supposed to call me back. But they haven't called me back yet. The price is high too.

I had a walk-in tub, and I couldn't get in and out of it anymore. I got a Safe Step walk-in shower. I'm gonna keep this one the rest of my life. I'm 110 already. All I have to do is step in and step out.

The installation of our Safe Step went very smoothly. The Safe Step rep did a great job. The installers also came when I needed them. It's a nice shower and it's safe to get into. I won't slip. The hose is the right length. I'm satisfied with it.

The sales experience was excellent. The sales person talked to me right into the sale on his first visit. He recommended what needed to be done. He wanted to charge me $12,000. He gave me four days to cancel. In a couple of days, I decided $12,000 was more money than I could afford to spend. So I called back and told him, "Yeah, okay. We can do this, but I can only spend $10,000." Then he said, fine. He did a good job. But the installation was unsatisfactory.

I was happy with the presentation. It was understandable. The installation went fine. It was all in one day as they said. I'd recommend them.

Everything was fine when they did the installation. But you should make sure that the water is running before they leave. When I got ready to take a shower, there was no water. Then it came out but it was like a stream. So I had to call them back.

I thought I was going to get glass doors and instead, I got plastic shower curtains. But I'll get what I get because I paid 10,800 for my Safe Step walk-in shower. They did all right with the installation and they told me to just go ahead and go to Lowe’s to put my glass shower doors in because they couldn’t really do it. Other than that, I like my walk-in shower. I don’t have to have my shower chair anymore. There are two things I need to grab and do it that way. I feel much better because for a while I had to sit in a thing and it was hard to do.

Safe Step's salesman was a very nice gentleman. The installer was good. When he put the shower in, he seemed to be very professional. He talked like he knew what he was doing. I love the shower.

The Safe Step sales rep shared a lot of information, talked about the product and showed us samples of the material. It was a bit pricey but the quality of the material was a bit better than what I could buy at Home Depot or Lowe's. The day they were supposed to install, the material wasn't what I had ordered. They had to reschedule and get the right stuff in. They did the installation in one day and the walk-in shower is really nice. My daughter who is handicapped is doing very well using it.

We decided to remodel our shower for safety reasons. We did it in the bathroom that had a bathtub and shower. The other bathroom has a shower, but we needed something bigger for my shower. The other one is just a regular, small shower unit. We decided to put it in the other room. The Safe Step rep was great. The installers were great, too. Everything went smoothly. It was a great experience. It's working well and I'm loving it. I love being able to shower all the time.

Safe Step did a very nice shower. You step right into it and you're right at floor level for the most part. I feel very comfortable. It's an non-slip floor. There's also a big safety bar on the side. One's vertical and one's horizontal. There's one next to the shower. When you get in or while you're showering, you can grab onto it. There's also one back by the seat. I noticed in some that I see advertised that they only have one bar in the tub. But Safe Step has four on this one. The shower itself doesn't come bursting out. It's like rainfall. It’s soft and it’s very easy afterwards to wipe down and clean up. There doesn't seem to be a lot of work to it. It's an attractive piece of work and I like it. I might have gotten something cheaper, but it wouldn't have some of the other features that this one does.

We wanted something that would be nice and what we felt we needed at this stage in our life, but we did not want anything extravagant. We went with Safe Step and everything was very well done. The installation took a day though they came back the next day for a few extra things. One was some sealer that we felt should have been around the connection on the wall so that water wouldn't get behind it.

Safe Step came out and gave me an estimate for a walk-in shower which I was happy with. My legs got too hard to climb over a tub. Everything was good with Safe Step.

Safe Step did a great job and I like the way our walk-in shower is built. It is in my son's bathroom, which is the only thing I hate about it. So he's the one enjoying it every morning and every night.

We love our walk-in shower. Safe Step gave me a discount when I ordered and their sales rep was great. The installers left the place clean and they were very polite. Everybody was awesome.

Safe Step did a good presentation. The installation took one day. They had to wait for the glue to dry. It's a very nice shower. I like it.

Safe Step was a little bit cheaper than the other companies. They also offered to give me a military discount. The installers that came out were pretty good. They couldn’t speak English. But I have a voice problem and I don’t talk real plain. So they couldn’t understand me. But I'm pleased with the shower.

The rep came out and showed us some brochures. We looked at the space and I wasn't sure they were gonna be able to do it. It’s an old house and it's a concrete slab home, which was gonna make it a little difficult and did make it difficult. But we talked that out and he did a lot of measurements and took pictures. He gave me some price quotes and we went from there.

I spoke to someone in March and they came out. We had a couple of issues. They ordered the shower and on the day they were gonna put it in it, the base broke, so they had to reorder it. Then when the time came to put it in, they came again. This time, when they took out the old shower, they saw that it wouldn't fit because there was a pipe going down where the shelf used to be. So, the base was too big. They had to custom order one. But the work guys were great both times.

I had called Safe Step and they came out. It was a younger guy and his price was way out of my lane. I told him I could pay him cash if he could come down some. He called somebody at the office and came down a little bit, but it still wasn't enough. It was still over $20,000. I was interviewing people I had on my list ‘cause I was comparing the prices. A guy come out and I liked his price. I could have paid him cash, but I paid him half-down and when he finished, I paid the rest. Sometime in June, Safe Step called and the rep was telling me about the great deal they were offering to people. I agreed for him to come out. But when he got through adding up the charges and telling me about my discount it was still over $13,000. I shouldn't have went with him because if I had went back with the company that put my tub in, I wouldn't have paid near that much.

We tried to get the walk-in tub and we were cleared for it. But all the salesman did was take pictures and not take any measurements. That was why we had the debacle of when they got there with the bathtub. When they showed up at the house to install it, it was too big and we couldn't get it into the bathroom. They talked about wanting to cut a hole in the wall but I was not gonna let them do any of that. The salesman should have done a little bit more to make sure. If he would have taken the measurements and got with the construction people, they would have been able to tell him, they were not gonna be able to do it.

Our experience with the Safe Step rep went well. He caught my wife's ear. He convinced her. He answered all our questions to our satisfaction. The installation was fine too until the next day I found that I had a cracked toilet. I took care of it myself and then I sent them an invoice. They sent me a check for only the cost of the toilet, not the cost of the plumber. I called them and the rep promised me that the other half of the check for the plumber would be coming shortly. But my wife seems to be happy with the product.

The installation was long, but Safe Step Walk-In Showers did a good job. The gentleman did a good job putting the shower in. I only got one problem with it and the gentleman that put it in is supposed to take care of it. When we slide your doors back and forth, they bang each other from the shower handles where you put your towels when you slide it by the other one. The installer got a spacer and put it in there, but it didn't work. He said he would see the manufacturer if there was anything else could be done. I want it fixed because it's monotonous. It has made my life a lot simpler because with the seat where I could sit down and wash my feet and legs, it made it a lot safer for me. And not having to step up high over a tub when I could just step into it made a big difference. I'm happy with it.

My husband and I had talked about getting a Safe Step walk-in shower. But I have since lost my husband in August of last year. I'm 73 years old so I decided to have one put in for safety for myself because my daughter wouldn't let me take a shower unless she was here with me. The shower is fine, except I've done service calls. They gave me a number to call the service center. When they installed it, they missed some spots with filling it with caulking. It's got holes in it and I've been trying to get ahold of somebody to get them to come out to reseal it. I also have three spots that looks like I've got some air bubbles in it, and I'm afraid it's gonna get water in it.

Safe Step is the only one that covers the wall all the way up to the ceiling with its shield for the shower. The rest of them didn't seem to do that. And my house was built in 1946. The tile was old and needed to come out. So I needed something that was going to go to the ceiling. The sales rep was very polite and cordial and had newer material and covered it well. The installers did a good job. They came and kept busy the whole time. I got the walk-in shower because my husband and I are older, and getting in and out over the tub side was a problem so the easier entrance is the main thing. I like how the shower comes down and can be put in a holder next to the chair. It can be turned off while you're sitting in the chair without having to get up. There’s a feature on the sprayer that you can turn off while you're putting shampoo in your hair.

My wife's been sick and I'm having trouble with my legs so I thought it was time to get a walk-in shower and Safe Step looked pretty good to me. I wanted the full glass and the sales rep tried to lead me to a curtain but I really didn't like a curtain. I realize it'd be more room getting in and out with a curtain. Other than that, the shower has been great. I love the seat and the bars are in real good positions and they're real handy.

The guy who wrote up the order was good. We sat down and talked for a while while he was writing everything up. I explained that I might be getting some money from the VA to help me out with the payment, and I already applied for it. One of the reasons why is I'm a 100% disabled veteran. The gentleman who put the shower in had to sign a little piece of paperwork, and he did that for me as well.

Safe Step is good, reliable, and trustworthy. I also looked into other people that could put in the shower. It's just I've had some bad experience with handymen and some different services. For instance, with Lowe's, I was gonna have them install my French doors, and their customer service was awful. They were rude and I was so upset with them. That's one of the reasons I wouldn't choose them to put in a shower. I wanted somebody who was reputable and stood by their shower.

Safe Step said that if I bought the walk-in shower that day, they guaranteed everything for life for as long as I lived here. That meant a lot to me because we're getting ready to retire and so many times, things go wrong and you can't afford to have it fixed or have somebody come fix it for you. The sales rep was awesome. He knows his stuff. There wasn't anything he couldn't answer. He knew everything there was to tell us. There wasn't one question he didn't have the answer to.

The installation was very nice. The installer cleaned up. There are a couple of marks on the wall, but I I can use a Magic Eraser and get that off. The shower was working fine. But I'm one of these people that like more pressure, so I slid the handheld part of that pole to where it would hit on my back and flipped it over to the handheld the last time I used it, but I still wasn't impressed with the pressure. I left it on the handheld part when I got out. When I went to get back in it again, I couldn't get hot water out of it but I've got hot water everywhere else in my house.

Safe Step Walk-In Showers was great and did a good job. They were better fitted for me. It was a bit cheaper, but it was still very good quality work. Also, their reps knew what they were talking about and were very polite. It was clean when the installers started, but it was spotless when they left. I was happy with them. That bit of a step is a lot better than the 12-inch step I would take before.

The sales rep was a little high pressure. But the installers seemed to be pretty good. They were okay. They've been there once to fix the leak, but it's still leaking. So, they're supposed to come back.

Safe Step's rep was very knowledgeable about the subject. She took more time than I thought she would have taken to explain everything to us. But once she left, we didn't have any questions and we were waiting on the people to come out and install them. They were on time. They came at 8:00 that morning. They were gone by 5:00. It took the length of time that I expected. Everything has worked correctly. We're satisfied with the material. And it seems to be a life changer for the good. I shower more often now. I feel safer.

We got a walk-in shower from Safe Step about a month ago. In general, the installation was great. There was one small hitch right upfront, which was that whoever came and gave us the estimate and signed us up didn't measure properly. The guys who came to put it in took one look at it and said, "This won't work because of the water pipe for the baseboard heating." So, they had to order the smaller base and that took two weeks to get done and come in. Then the crew came in. It just got put in. They have to build a nine-inch piece of wall to get around the water where the heating pipe was coming in.

I had a shower that the VA put in but I was stupid enough to buy a tub. I paid a pretty penny for it, and I was having a hard time getting into it. I had a bad situation sitting down. The shower was taken out when the tub was put in so, I put another shower in. I went to quite a few companies and the bad part about the ones that I turned down was they don't wanna do it the way the customer wants. The customer is paying for the situation and I don't like to be told when I pay $14,000 that I can't have it done that way. I went to a few companies before I let Safe Step put it in. Some of the stuff that they’d done was what I wanted to be done. Danny, the rep, told me he was gonna do what had to be done. Also, I had a few companies tell me I had to hire an electrician to unhook the electricity from it. But Safe Step did it. So, I was very well pleased.

I'm happy with what Safe Step did. The sales visit was comfortable and informative. Installation was quick. They did it in one day. The walk-in shower is very good. It lived up to expectations. Our worry was age and safety, and not having to try to step over an 18-inch bathtub to get into the shower. It looks very good. It has a chair that folds down, and the chair has arms on it, too, which is nice. Then it folds back up. It'll hold 350 pounds. I'm very pleased with it. They could have been better on the price, but it was done in a day that they had promised and it's working out well.

The installation team showed up at 8:30 in the morning, like promised. They took out the old shower and started measuring for the plumbing. They found out they were going to have to reroute the drain and the water lines. They ran the pipe down the wall underneath the seat then down through the floor. They also found out we had only insulation and studs so they had to put up support wood and green board. They put the Safe Step shower in and asked us where we wanted the handrails and the little niche that went into it. They showed us how everything worked and were gone at 4:30. They cleaned up after themselves and it's perfect. They did beautiful work. The shower is great. It's easy to get in and out of. The old shower had a seven-inch step to step over. This is so much easier to get in and out of. The only issue is the seat on the one end. When you put the seat down, the one end of it seems to be loose. We wonder if that's correct.

Safe Step Walk-In Showers showed us the materials, what they could do and couldn’t do. It was half-decent. The installers came in on the 18th. They walked around, went outside, and didn’t have all the parts. Didn’t have the pan, walls or faucets. So, I played with Safe Step until the 28th and they finally came in and put a pan and the wall. For 10 days, I didn't have any shower. Also, they were supposed to put a 32-inch pan in, but they put in a 30-inch. They did what they had to, but it's not right. I have disabled women living here. So, I'm not happy with Safe Step.

I didn't like the rep from Safe Step at all. He was trying to push me to get the most expensive product. When you're living on social security, you can't have the most expensive one there is. And if we got the tub, if we got down, we'd never get back up. I couldn't get that to his head. Other than that, the guys who came for the installation were awesome. I like everything about the shower. It's easier to get in now and get out, and I stopped trying to step over.

I'm 80 and my husband's 85. We're both old and the shower that we had was you had to step into it and it wasn't safe for us. I had been seeing Safe Step on the TV advertised, and then we got a brochure through mail. So, we called the number on the brochure and a rep came out. He did a good job. He didn't have to sell us on anything. Our minds were made up. We already knew that we needed it. We got a walk-in shower and I love it.

I was having trouble with my legs and I couldn't get in the tub anymore. So, I needed a shower. I chose to go with Safe Step. Their sales rep and installation team were good.

Safe Step's sales rep got some of my order wrong and I had to wait a day before they could finish off the installation. They had to go back to the shop since they had the wrong kind of siding on the inside of the shower. I wanted something smooth and I didn't want something that would catch dirt. Other than that, the installation was perfect. But I've not gotten used to my walk-in shower because I'm still wobbly and I'm a little afraid of it. I'd also like to know how the bars on the glass that slide back and forth are put on there. And I don't know if they're safe to use for catching you or not. Other than that, I've used the walk-in and it works well.

Safe Step has a good product and I'd recommend it. Unfortunately, my father's been in the hospital for a little over a week. But the limited time he's been able to use it, it's been an improvement. The seat is very functional. The shower has at least two safety bars inside on the walls, front and side. Overall, it's a much safer shower for him. It has good features and is accessible. It also has more room in it. We can hang the showerhead down low near the seat, which is more convenient for him.

I love my Safe Step walk-in shower. When I bought it, the sales rep who came out was very professional. I had plans on putting it on a different sport but he suggested that I do it upstairs here. I wanted to put it on the first floor but that would have required a lot more work and would have been a lot more expensive. So he told me what they could do for up here and I decided to go ahead with it. The installers got here at about 10:15 and left at a little bit after 5:00. They did a very good job and now, it's a lot easier to take a shower. They put everything where I figured it would be good and handy for me and it works out great. I would have liked to have a mirror on the one shower door like the one I had with my tub. But other than that, the quality of the walk-in is very good. The price was a little higher than I wanted to go, but it was reasonable. I was looking more for only about 10,000 but it cost me about 12,000.

Safe Step has a very good design and I like some of the features that came with the shower. I like the shower head spray thing from up above. I also like having flexibility with the handheld. There's a nice arrangement for the grab bars and the seat too. I'm very happy with the shower. The one thing that I asked them about and they just left me without resolving was the handheld and the spray up above are wimpy. I like a nice, strong shower. Safe Step needs to do a better job of monitoring the people that they hook up with to do the work. They had to tear out a little closet in order to put this in. They left everything outside the shower in a mess.

Safe Step Walk-In Showers did a good job. I would recommend them. Their rep was very knowledgeable. Also, the installer was professional. I feel good about taking a shower. I enjoy it because I can sit down.

I feel great about Safe Step. The installer took all day because he had to get rid of the old tub. But he was very nice and did a good job. I am enjoying my new shower. I'm 95 and it's easy for me to get in and out of. I was always afraid I might slip and fall, but I don't have that worry now. I haven't used the seat that came with it, but it's there if and when I need it.

I was very pleased with the Safe Step salesperson who initially came out. He was so polite, knowledgeable and wasn't pushy. He acted like he had real interest in my interest. He's a caring representative of the company. I was also very pleased with the installer. It took a day to install the shower. He had some touching-up work to do so he came back when he said he was gonna come back. He was kind, trustworthy, and proficient at his job. I feel safe with my new shower. It's attractive as well. I'm very satisfied.

The way Safe Step started off with the price was they'd give you $1,200 off if you buy it and give you so many months to pay it off. But the guy that I was dealing with screwed me on a lot of things about the walk-in shower. He charged me $14,000 for what I got. It doesn't have anything in it but a sprinkler. I didn't get the one with the head spray. I also wanted the one that you can't see through. He told me the one that I wanted wouldn't fit because I had a window there. It cost me $1,800 to put in one of them heat windows.

The young man that was the representative with Safe Step was extremely pleasant. He came to my house and we discussed it. Although it was a little more money, I decided to go with them and I'm glad I did. The installation was pleasantly surprising. Two men took six hours for them to complete the job. The young man that was the supervisor on duty did a very good job. I had to call them back and have them do a couple of repairs, little touch-ups here and there. I'm very satisfied with everything. It makes me feel safer in the shower.

Safe Step was the only one that would bump in this area. Their sales rep did not tell me a lot of things that the shower has. I thought it was a two-piece tub or a shower. I came to find out it's four pieces. Also, it's caulked in every corner. The bad thing about it is it's only guaranteed for a year. I paid $11,000 for a shower that in a year's time, I'm gonna have to pay somebody to come and caulk it all over again. The man that sat in the chair didn't say a thing about that. He told me that it would be guaranteed for life. Then when the guys got done installing it, he said, "Oh, the caulking is only good for a year." There are four pieces and they're all caulked. That doesn't make sense to me.

I'm very happy with Safe Step. They ordered everything I wanted exactly. They went out of the package that they normally offered for what I wanted and I got the price that I was willing to pay. They set up my financing for me and got me a great deal on that. My sales guy, Chris, was wonderful and so was Austin, the lead guy for the installation team. He answered every question I had and was helpful all the way around. He asked me questions like where I wanted handle bars put and was the height right. I had a couple of minor issues, but they immediately set an appointment, came back and fixed them. They did the job beautifully and handled everything nicely. I have hardwood bamboo floors, and they put down a tarp so they wouldn't scratch anything coming in or going out.

I had a fantastic experience with the people, but I wanted to get a place to put my soap in the shower and they haven't done it and it’s been over a month. Also, three of the people who came couldn't speak a word of English. That pissed me off. One guy finally understood what I said, but he didn't do anything about it. The guys who came out here were very decent and they explained it very thoroughly, and I was happy with the product. They did a great job. But I'm not happy now. I don't have a soap dish!

The Safe Step rep I worked with was very professional and responsive. The installers also knew what they were doing. They came in, did their job, and they left. Everything was as expected regarding their work. I was satisfied.

The installation was very long. Two young men came at 9 o'clock in the morning and left 10:30 at night. A couple of times, I asked if everything was okay. Four hours into it, the walls were exposed and they said they should be done soon. But they were very pleasant. They took out a tub and doors so it was a little bit messy but they cleaned up well. The shower looks nice, but I'm not thrilled for what it cost me. It was 11,000 and I don't think it was worth the money. Some things are a little crooked and I would have been happier if they were more meticulous.

The Safe Step rep was not pushy. He explained things, showed us other places that put in showers and compared prices. It was windy and cold when they did the installation and they were working outside but they kept going. The quality of work was excellent. The price is a little high but the shower fit right in perfectly. It came out a few more inches but there was room for it. It came with a bigger seat, the handle bars in the shower and another bar to bring the shower down. We like the handles because it makes it easier. One of us is in wheelchair, and it gives us a little more confidence to swing around and get in there. We had a bigger showerhead and this one is smaller which is the only downside to us. The man came back soon after we called and took out a valve that slows down the shower pressure. But it's still not as strong as our original showerhead.

The rep was very honest with me and the installers were in and out in one day and cleaned up after themselves. I feel safer getting in and out of the Safe Step shower. It’s a difference between night and day. Everything works well and I'm very satisfied.

The rep explained what to expect with the install the way I can understand and I would deal with him again. The installation wasn't very long and they cleaned up everything and said their thanks. The quality of work is amazing and I love the walk-in shower. I can get in there without falling and breaking my neck. I would recommend Safe Step to others.

The guys that came to put it in was extremely nice. They finished in about eight hours. But I had water leaking out the shower when you take a shower. They gave us a shower curtain that was supposed to keep the water from coming out on the floor, but it doesn't work very good. I called them about putting the glass doors in, and the representative that came out said that we would have to do that on our own. I wasn't very happy about that.

The Safe Step walk-in shower makes it so much easier for me to get in and out of the shower. My experience with their rep was very good. He was very pleasant and he seemed to know exactly what I was going to ask.

They're a little high on their prices, but I liked what they had and what they showed me. The sales rep did a good job. But the first crew who came in didn't do a good job. The installers put it together and they left a bunch of junk off of it. I took the first shower. I got in, the hole where they mounted the shower where the water comes out, that thing fell off the wall and hit my head and my foot. I called them in. They sent another guy down, he fixed it like it should have been. The walk-in shower helps a lot. I'm 83 and my wife's 82 and it's hard to get in a tub anymore. Plus, I got this cancer. Taking chemo has knocked me back too.

Safe Step seemed to have what we wanted as far as price and work that had to be done. The sales rep was very informative and knew what he was talking about. The installers were very good. They did a very nice job and cleaned up. We love Safe Step. The price was good compared to the other places that we checked. But it still seemed a little high to have a shower installed.

I called them and they quote me what seemed to be the best price. The sales rep was friendly and helpful. He tried to find things that my father and I would qualify for and unfortunately, there was nothing but they offered a discount because I'm a veteran and my dad is a senior citizen. He was very helpful with trying to get the price down. Also, the installers were very professional and we hardly knew they were here. They did it in a single day. My dad's using the shower and he's been using it safely. It was expensive but it was good and the cost wasn't as bad as I thought it was gonna be.

The person that came out and did the presentation was very nice. I paid him in cash that day. He told me when they get it scheduled, the installation would only take a day. But it took longer than that and he never called me back. I had to call him for things that I didn't understand but he didn't know anything either. He was the first guy that came out when I called the number and that was when I found out Safe Step was stationed in Tennessee, and he was in Dallas. That was a problem for them because they didn't do what they said they was gonna do. I started to cancel, but I had given my money and they charged me too much.

The presentation was neat. They showed the before and after pictures. The installation took all day. The installer didn't have the door so she had to go back up North of Jersey to get it. But the timing was good 'cause I thought it would take at least two days. However, I never thought it was that expensive. The shower nice, but there are a lot of kinks in it. The whole door shakes. It's not steady. My old shower didn't do that. Also, the door doesn't close up to the wall, to the other side of the shower. Safe Step sent a young man out. He claimed it got fixed, but it's not fixed. He claimed the floor is uneven but they didn't tell me that beforehand. Additionally, the showerhead seems to be so far up. I'm 5'9" but I can hardly reach the thing. An instruction book would have been good because I don't know how to move it.

We had our tub installed a week ago. The tub is great. My wife loves it. Our only issue is with the shower. Water from the shower runs off the front left corner and the back right corner. This is the door side naturally. The tub top is flat there. There needs to be a lip around the door side edges at the front and behind the seat to direct shower water back to the tub. When she got out of the tub the floor was soaked. This came with a curtain that goes about 8 to 10" below the side but does protect where water can hit the the front and back wall. You can tell by the picture.

We love our Safe Step shower. It's very nice. The sales rep was very good. He's very patient and he explained everything to us and showed us everything we needed to know. We picked the best one that we could afford, and we're really pleased with it. The installers were very good, too. They came in, got their work done, got everything cleaned up, and when they left, you wouldn't have known they were here except for the shower sitting in the bathroom.

I was a satisfied customer to start with. But I wouldn't recommend Safe Step Walk-In Showers again. We are second consumers. We had a tub in Massachusetts, and we had the one here. My husband got disabled and we needed to put in a shower that he could get into. So, we had the contract since November. We finally got the shower two weeks ago. They still haven't reconnected my tub, and I'm past pissed. They will show up tomorrow. And if they don't, I'm not gonna be happy.

I just had a Safe Step tub installed last week with the shower option. I elected to get the glass shower doors but here is my problem, the shower doors only cover half the length of the tub and I find there is spray going beyond the parts where there is no glass and soaking the floor. First, is it just me or have others had the problem? Does safe step provide a way to increase the glass coverage of the shower doors beyond half? I guess I will have to call and inquire. Otherwise, I am quite pleased with the tub and the installers were good.

The people did a good job. They were in and out and didn't make any mess. Everything seems to be very good with the Safe Step walk-in shower. It's easier to get in and out, which is the main thing for us.

The guy came out right away and presented what Safe Step had. He was very informative and asked for any questions, and it was quite comfortable. We live in a log cabin and things were a little goofy. So, the installers couldn’t use the original size that they had figured on and had to get one of the bottom pieces. And they cut one of the lines to one of our lights. But they were able to fix it and made that all right. So, that was scary because living in a log home, the wires go through the logs themselves and it’s very different. The walk-in shower was a little pricier than we figured but we decided it was worth it because the units that you get at Lowe's, just fit in and if that problem had been with the floor having to be smaller, we would have had to get a smaller unit, it would have just been a mess.

The installers took out the old tub and installed the new walk-in shower. They did well though when they put the gout or the caulk around it, they could have gone a little bit thicker and smoother. Safe Step was gonna send a cleaning pack that you clean the shower with but I misunderstood. Somebody said yes and some said no and I wanna verify.

I had a very good experience with Safe Step. The installation was good. Everything was good. I was satisfied with everything that they did. I like it because it's a walk-in shower, and I can sit down on the chair. I also like the way the water comes out and the different handles, too.

I had Kohler first, but the installers didn't install it right. I called Safe Step and they did a better job. They cured the rat problem that I had by finishing the floor that Kohler didn't do. I don't have to pay for pest control any more.

We had a very nice, young man that came and put our Safe Step shower in. However, he did not put the handles for us. My husband's coming up on 84 and I just turned 80. I'm 5 ft tall, and my husband is 5'2. We can't reach the showerhead. We haven't been able to get my husband in the shower yet because he doesn't trust it. It's great having that seat. But when you sit in the seat, you can't get the showerhead to reach you so you're not getting any water. You have to get somebody to come and get it down for you.

I was impressed with the sales rep. He was very knowledgeable and answered whatever questions we had. I was very impressed with the installation crew as well. They were faced with a unique situation that they had to correct. They had to tear out a Jacuzzi, and as they were tearing everything apart, they noticed that they had to relevel the floor. They put in an extra effort in order to get it right. They spent more time than what they had originally planned for the job, but it was a perfectly executed program. Having the Safe Step walk-in shower, it's much easier for me to climb in there.

I called Safe Step and when I finally got ahold of them, they sent a representative. He was great. He handled everything really great. He has been mighty nice to me. The installation team was perfect. The only problem there was me. They came on a holiday and I couldn't pay them exactly where they wanted to be paid, but they agreed to take a check until I can get the money in the bank. I had the money in a savings, but I didn't have it transferred over to a checking account. I had to wait until the bank opened up. When I got the money transferred, I called them back. I haven't heard anything yet, so I'm sure it's fine. As far as the shower, so far, it is fine. Any time you take an old tub out and put a shower in, you're gonna feel safer. Instead of a 2-ft step, you got a three-inch step. That makes a lot of difference.

Safe Step's sales rep helped me good and we had a lovely time at the dining room table. He was honest with me. The kids who did the installation were all right, too. They had a good attitude and they finished in three days. It's amazing how nice the walk-in shower is. The price was pretty high, but I wanted something that looks nicer and easier to clean, and I've got that down.

The sales rep from Safe Step was very professional and quite service-oriented. The installation team was also outstanding. Two guys came in and did their job, kept the project clean, and did a very professional service. It took them two days to finish.

The installation was great. I like the convenience of the walk-in shower. I love its quality too.

Positives first:

Safe Step Walk-In Showers came to talk to us about a walk-in tub. That was outrageous. We couldn't afford that. We told them that we were supposed to get a shower from the VA. And they said they could take care of it and it wouldn't cost us anything. So, we were pleased about that. We ended up getting a shower. The rep did a good job. Also, the installer was excellent.

We got a small custom shower from Safe Step and they put the bars in for grabbing, the chair which is a big help, and then there's the adjustable showerhead that you can take down and put up in two different spots. Those are all good. We had to call Safe Step out twice because we had to do some construction in the shower, and that got muddled up, so we talked to the installation people a few times. Installation took a day. They came early and left in the late afternoon. They cleaned up, too.

We made the call and a Safe Step sales rep came to the house. He was knowledgeable about his product. The installers were also knowledgeable and courteous. They showed up on time and cleaned up. So far, my mom's really happy with the walk-in shower. She went from having a tub where she had to step over it to take the shower, and now she's really pleased with her ability to shower when she wants to shower and not have to worry about falling.

The installation of my Safe Step walk-in shower went great. The man did an awesome job. However, I would have gotten the sliding doors instead of this curtain. The sliding door would have been better.

We had Safe Step install a shower with a tub. The rep that came out was a real nice gentleman. But some of the things that we thought that was gonna be with it didn't actually happen. For instance, when installing the shower, he told us they would put HardieBack to make sure everything was good and there was no leak. But they didn't do that. We got the three safety bars put in. My wife said the drain has started rusting. We didn't know it was gonna rust. But overall, the walk-in shower is worth it. I noticed the water temperature gets nice and warm like I want it. You got more room. You don't feel confined like you would be in a tub shower. It's simple and basic. We love it. So far, everything is holding up.

We explained, more or less, what we wanted and the sales rep went through everything. He covered the things we wanted and need -- like the bars. Then, the installer came and he was real good and polite. He tore out the old tub and replaced it with this walk-in shower. It took him two days and he dressed everything out real nice. He went over everything real thorough, trimmed the windows all out, and made sure all seams were caulked down. Everything works perfect. The glass doors are real nice and slide easy and there's no curtain getting in the way to trip over.

The Safe Step walk-in shower is easier to get in and out of but I ain't happy with it. It takes forever for it to drain. There was a bathtub in its place and it drained alright. The shower they put in is a lot lower in the floor. I called them three days after they got through with it but they didn't give me much help. The guy told me that I could flip the drain cover off, it just snapped on. That didn't help anything. Also, the doors on the shower were not adjusted to fit the wall jams. I took them out and re-adjusted those.

I made an appointment for Safe Step to come see us, and the sales guy gave me a good presentation. He had a brochure and showed us the different kinds we could get. He explained the product well and told me what it cost. I got a shower package and the price was high, but the installation went well. Two installers at came about quarter to seven one morning and the job lasted till about one o'clock. They knew what they were doing, and I liked the shower. I didn't have to crawl over the tub to get in. I feel safe with the shower.

I like the way Safe Step presented themselves as far as the safety and quality of their tub. The installation day was wonderful. The installers came in the morning and they left late afternoon. It was like bing, bang, boom and they were done. I thought it was gonna be a two-day thing, but it was only an all day thing and there was very little mess. There was very little noise. It was so simple, quick, and easy. I couldn't have asked for a faster service. The workmanship is fabulous. They did an excellent job. I like the lights, the bubbles, and the heated seat. The whole thing is my favorite. I love it. It is giving me peace of mind as far as, the older I get, the easier it is to get in and out of the tub now. It's not such a hassle. I don't have to worry about tripping or falling. I would tell others to get it. It's so worth it. Once you sit in it and have your first bath, you'll be hooked.

Somebody came out and gave me an estimate, which we couldn't deal with. It was way too high. But I mentioned that I was a veteran and all of a sudden, Safe Step had a special deal with the VA, which worked out for us. The installers came out not exactly at the planned time. It was a little bit later. But they completed the installation over two days. The first thing they had to do was strip an old shower out and once they got the installation done, they checked the drain. They were having trouble with it so they had to snake the drain out to make sure it was flowing properly. And once they had done that, they finished up the job and everything worked fine. We love it.

Steven, the sales rep, came out and did a wonderful job explaining everything. We talked about the Safe Step walk-in shower but then we talked about things in general. He was an overall nice person. He went to see my hot water heater and my electrical box. He was concerned about everything and I liked that. I have a 40-gallon hot water tank and he said it was fine but if I ever need another one, I should get a 50-gallon one. I've had a total knee replacement, which was the reason why I needed the walk-in shower and it was what I expected.

We called Safe Step and asked them to come and give us an estimate. The sales rep came and told us about the product. The Safe Step walk-in shower is nice and it is what we expected. It took the installers two days to put it in. The reps were nice too.

I liked the way Safe Step's guy talked. He just told me what he could and would do, and that was what he did. But when we scheduled to put in the walk-in shower, I wound up in the hospital. It wasn't nothing on their end though, it was something on mine. Also, I got two dogs and luckily, I got a sliding glass to what it comes out to where the pool is at, and it goes back to the master bedroom. So they were able to go in and out and not disturb anything during the installation. They were barking and raising hell. But they couldn't get to the installers and couldn't bother them.

I'm very disappointed with Safe Step. It's not worth it. It’s plastic on a wall. I expected a lot more. They only tore half the walls down. They were done in a matter of hours, which was fine by me. I wanted to get it done. But it seemed so rushed. It's a nice-looking shower and the whole bit, but it's not worth $20,000.

I called Safe Step and they sent out a representative. The rep who came out went down in the basement and made sure I had a gas hot water heater because electric doesn't heat as fast as gas. The installers were nice and polite. I thought they were gonna leave the shower doors behind, but they didn't. They took it all. But they told me they were gonna take all of the old tile out that was there and they didn't. They just covered it up but it's very cleanable. I don't have any problem with that. The doors also clean well. I thought it was an exorbitant price for what I received but I like the shower itself because I don't have the bathtub to deal with. The only problem is I have had leakage and I'm still experiencing leakage. The person that came out here told me that where it was leaking to was drywall and it's not. Where it's leaking is the bottom of a wood cupboard that's built on the end of the shower.

The installers showed up pretty much exactly when they said they would. There were a total of three men who came, gathering a plumber and two helpers. They dismantled the old shower and proceeded very quickly. But based on what the salesman had said, we would be able to discuss with the installer exactly where we wanted the grip handles to go. I asked the installer’s plumber when he'd be doing that with us and he said they were not ready for that for quite a while. They proceeded to do the installation and not only did Sheetrock go up, but also the finished plastic surround type of thing. Then, he called me in to ask exactly where I wanted the grip handles to go and when I told him where, he said, “They can't go there. There's no two by fours there.” That was why I was of the impression that they were gonna be asking us that before they put up Sheetrock, so that if we wanted it someplace where there wasn't two by fours, they'd be adding two by fours.

They did a really good job. Didn't take them long to install our Safe Step. They also cleaned up nicely and everything was perfect. I like the jets and the way the shower is. It's like a rainshower. The whole thing is really nice. It's also easy to take care of. You have the handheld, so you can spray stuff off when you get out of the shower. I'm very happy with it.

The installer was here, installed a Safe Step tub with a shower that came with it, and got out. He did good.

Safe Step Walk-In Showers is a very good product. I liked the person that came and explained everything. Also, the installers were quick and knew what they were doing. They did an excellent job.

The rep from Safe Step was very pleasant and honest. He showed and told me everything. Plus, he gave me pamphlets. I had a garden tub and it was extra wide so to get the walk-in shower to fit into the space from my carpet to the wall, the installers had to measure it differently than others. So, it took about a month before they could put it in. It was good and it was what they were expected to do. But I didn't have to say anything. They just did it and cleaned it up nicely after they got done. I love the shower. It's beautiful. It's got two safety bars and a chair. I use them because I have a bad back and I'm afraid I'm gonna fall. So, I'm very careful with it. I had a good experience with Safe Step. Every question was answered even before I asked them. It'd be a good place to start and I would show people my walk-in shower if they wanted to see it.

The installation of our Safe Step went well. There was one installer and he said there was supposed to be another one, but he wasn't available at that time. He was very good. It took about a week since he was the only one and he did all these cutting outside, so we had no mess left at all. He also shut the door and tried to keep any of the stuff from floating into the other part of the house.

The Safe Step reps were nice. However, they could have given me a few more bars where you could hold on to. I have two of them in there. Also, you have to be careful when you take a shower, in that little piece of shower curtain. I also thought the price was a little too high. My son said I could have gotten the tub with it. With 13 grand, I have the shower but I don't have the tub. Also inside, there's no place where I can hold my soap. I bought one and my son just stuck with the suction but it didn't hold. Other than that, it's good. I would recommend it to a friend.

The installers drove a long way to get here and put our Safe Step shower in in one day, but it is not right. We've been trying to get something done since the day before Thanksgiving. They need to get another pan in the bottom of it. The part where you step into is too high. I gotta get in a wheelchair and they knew that. We made this clear to the person who sold us this that we had to have it level with the floor or just a little bit to keep the water out. The contract reads, one inch or less, but that has not happened.

I wasn't too satisfied with the installation team from Safe Step. After you finish showering, the water starts going over one of the sides and you have to put extra towels up. It isn't even all the way. We had a glass door. But since we don't have a bathtub anymore, the glass door would have to go all the way down to the floor. I asked one of them about that, and the guy said that if anybody should fall, it would go right through it because they don't have the support if it was a tub under there. We'll have to get another thicker shower curtain and maybe that would help as far as with a lot of water coming off on one side.

I appreciate what Safe Step Walk-In Showers did. I’m glad that we were able to work together. They came in, saw my abilities, and worked out what was best for me. When they came in, we sat down and talked, and they said that they could do this right here to better me. And they gave me a time they would come and everything was right on queue. They did not miss a beat. Everybody was ace. Everybody came in pleasant and did the work. My ability to get in and out of the tub is a lot better. I'm enjoying it. The tub is lower so I don’t have to raise my leg over more. But I’ve got the bar. I could slide my chair in also, and the bar would help to get up. I also got a long handle where I could sit and reach all the parts of my body.

I got everything that Safe Step promised. They did the job that they were supposed to. They didn't try to con us. They went above and beyond to be helpful. The shower works great. Everything is great. The shower is good for my mother.

The sales rep was nice and explained all of our questions and told us things we didn't know. We liked her. Also, the installers did their job and cleaned up the mess. I asked them a few questions that they answered. The shower seems to be very good quality. The price is a little bit more than we thought, but it's worth it.

My mom needed a walk-in shower and Safe Step was more about safety so we went with them. They were able to get us on what we needed and we have it.

The reps of Safe Step were nice. The only thing I didn't like was the price was too high. But the installation went well. The shower is good too. I don't have to be afraid to get in there anymore. All I can do is walk in there and hold on to it and it's all right. I don't have to be trying to lift my arthritis legs.

My experience with Safe Step was great. I was really tickled with it. They came when they said they were gonna come, and they did what they were supposed to do. When they left, everything was clean and back to normal. They did a good job. The help to get a shower put in is something that people need. My husband fell and he couldn't get in and out of the tub anymore.

The installers were good, and everything went well for them. Also, the price of the shower was a little steep, but still, I managed to get it. Safe Step met all my needs, except the showerhead is a little high. I have some bad shoulders, so it's difficult for me to reach up and get it. I have to call them back about it. Besides that, I like the shower.

I'm really happy with Safe Step. Their salesman came out and everything worked out fine. He knew what I wanted and he seemed to have the situation in hand. The sales team was also pretty good about notifying me when they were going to come. They also came earlier than they were going to, so that worked out well. And they called me and asked me if it was okay and made sure everything was all right. I have trouble standing and sitting sometimes, especially in the shower, so they did everything they could to help me. They put in a seat that I needed that would support because I'm a heavy person and they did a wonderful job. One man did the installation and he was young, but he was very knowledgeable. He got it done really fast, then cleaned up after himself and made sure he didn't make too much mess when he was working on it.

Safe Step set up an appointment for me, came out and looked at my bathroom so they could see where they were gonna put the walk-in shower. The reps were upfront with me. They talked real nice and step by step with the shower. The installers did a beautiful job. If anything's wrong, I call them up and they send somebody out. I had a little corner that wasn't filled in, so I called and they sent somebody out. However, I thought I was supposed to get a chair, but they told me that no chair comes with the shower. That ain't the picture I've seen on TV. I was upset because I didn't get my chair. Also, I thought they do the floors, but they said they don't. Now I gotta get somebody to come in and do my floor.

I had some issues with the installers. One of them continually talked on the phone and I sort of got a little suspicious with him. He seemed like he was busy talking on the phone all the time he was working but he did a perfect job. Also, we're well happy with the shower. We like the seat and it helps us out. We also like the bars. We're able to get in the shower and not have to climb in that tub, which is about nearly impossible for us. The price was a little too high but it was a good job on it to have. We got excellent service.

Safe Step did good work and they responded quickly. They sent somebody out to my house, had me go over everything with them, and even told me what to expect, and it happened accordingly. They did what they said they were gonna do. They told me that the VA covered the majority of the cost and, if I wanted a seat put in there, I'd have to pay that myself. It was 800-some dollars. I wanted a seat in there, so I paid the extra money and they put it in. I also like the limited warranty thing they got. If something happens to the product or material, they'll fix it for free.

The sales rep was very informative and wasn't pushy. He listened to what we were talking about, what we wanted, and catered to our needs. They were good interactions. The installers were amazing too. They were very respectful, and any questions they had, they came to us to find out what we thought. The sales and installation people were awesome. On the other hand, we had issues with the office people because they didn't communicate well with us.

The installers were good, other than the first trip they made and this was not their fault. The company where they were picking up all the supplies gave them the wrong stuff, and they found out when they opened the boxes and crates up here. Safe Step has now changed that. They told me that the installers are allowed to open the crates before they leave. The second visit the installers made, everything they brought was what I ordered.

The product that Safe Step offered for the same price as the two other companies I checked out was not as good. And during the negotiation, the salesperson was high pressure. But he was the last call I got that day and if I went with another company, I would have had to repeat the whole process over. I'm 80 years old and I was tired. Also, since I had to go out of town to meet the salespersons of the other companies, I went with them.

The sales rep came to see me one time and answered questions for the most part. Also, I did the loan and was approved, but I never received the other stuff that I reached out to her about. She never got me the paperwork with the different prices from what I was quoted between what I was charged. She was also supposed to send me a picture of a shower on what it would look like before I got it installed, as far as the differences between the colors and stuff that I had to choose from.

Safe Step is a good company. The sales rep was really nice and had all the information. He walked us through how everything was gonna go, then the scheduler called us and everything went well from there. The installers were also really nice as well as very well-mannered and cleaned up all the mess. I didn't have to do anything. It was fantastic.

The sales rep did well. I like the way he described the product. I like my Safe Step shower as well. It's a good deal.

I had the walk-in shower installed and it's doing pretty good. But I don't know the regulations of the water. I can't get the hot and the cold. But I can eventually take a shower with it. It ain't got enough pressure on it, but I have to set my pump up to get pressure on it. But with what Safe Step did in two days, I'm pleased with what they charged me.

My wife loves the Safe Step walk-in shower. My wife has a problem getting in and out of the shower. She walks with a cane and I can't be right there behind her all the time. She figured that would be an easier way to take a shower and be safe about it. The sales rep was good and he gave a nice presentation. We like the bars for safety and the grit on the floor. We also don't have a big leap to step into or over. I've recommended them to different people. They are a little costly but it depends on what you want for your safety. I'd rather spend a little bit than have my wife fall down.

My experience with the sales rep of Safe Step was good. He tried to work with us and our budget. The installers were also kind, considerate and clean. But, they had to delay because they had to call in a plumber. It took them a couple of days. But the product is very good and now, I feel safer for my wife because there's only the two-inch step-in.