Safe Step Walk-In Showers Reviews

Years ago, I had a walk-in tub installed in one of the other rooms and we are very pleased with that. So, when it came time to have a walk-in shower put in, I just called Safe Step. The sales guy was really friendly, really nice, and knowledgeable. As far as installation, I stayed out of their way. The installers were very good and courteous. They cleaned things up as they went and, at the end of the day, made sure things were cleaned before they left. Two people came out on a Monday, tore it out and then on Tuesday, they had to wait for the inspector to show up. They came back on Wednesday and put it all back together. The only thing is waiting for the permit took four days. I started on a Monday, and I got my final permit on a Thursday that I could go ahead and take a shower. Otherwise, everything worked well.

Somebody came from Safe Step and told me what they offer, how much it costs and when it will be done. Four men were here for the installation and they took the old bathtub out. It took them all day to clean up and take things apart and put the new walk-in shower in. The shower helps me clean and shampoo my hair. At times, I can do it myself but at times, I need help. The Safe Step walk-in shower is excellent. Right now, I can't live without it.

The Safe Step installers cleaned everything up and everything was done good. They were here late the first day so they had to come back the second day but that was fine. It was no big hurry. The only thing I'm having a problem with is they gave me a 74 by 74 shower curtain that’s a clear one for the inside. And I can't buy one anywhere that size. It's way off and I got two inches of the clear shower curtain showing.

I like my Safe Step walk-in shower. It's comfortable. I like all the features. However, I thought the installer would put one of those racks for me to get out with. But he said that would have to be extra so I don't have the bar to get out of the tub.

I have a walk-in shower and walk-in bathtub from Safe Step. I like their availability and workmanship. The installation team was very good. I also worked when I was growing up. I did physical labor so I knew what a laborer can do with a hammer and tools. They came out with their vehicle. They took all the stuff out and put it outside. They had a way to assemble it right there. They came in and removed everything within about 15 minutes. They cleaned up then brought the stuff in as they built it. These people knew what they're doing. They answered all my questions. I asked them about things. They were very clear and simple. The quality of the product is great. It gets between your toes. I'm 80 years old so the hardest thing now is you clean between your toes and behind your ears. You get inside, close the machine, turn the water on, and it fills up just about to your neck. Then you turn on the jets and that feels good.

I liked how they came out, how we discussed things, and how they put things in and cleaned up. They were very professional, nice and respectable men that came out. They did their job very well. I like the shower. Before, my husband was scared getting over in the tub because he's off-balanced. But now, he showers all the time.

The Safe Step reps were pretty friendly. They explained the product to me. It was a good product. The installers took out the old tub and got everything cleaned up, and then they installed the new shower. They impressed me. It only took them a day to get it all done. So they did a really good job. It was done very quickly. Before they left, they made sure everything was nice and clean. They also explained the product and showed us exactly how to use it, all the features, and how it worked. It was a very good experience. So far, it's been a good shower for me.

The representative and the guys that came out and installed the tub did a great job. They've been great. The tub is usable and it looks great. But I'm still waiting on a shower door and for that to be installed and to exchange a seat and the hand rails to be put on.

The installers were nice. They came at 8:45 and left around 5:00, which shocked me. I didn't think the installation could be done in one day. I love the shower. I always have trouble standing and now I can sit down and take a shower. It's easy and convenient.

Safe Step Walk-In Showers's rep was nice and good-looking. The techs installed mine in half a day. I could walk in the shower, and it's big enough for two. It was worth it.

The sides and the showerhead are fine. I had several other security bars that the VA had installed on the previous shower and the installers installed them with the one that comes with the set. I get my husband in there and he showers on his own now. He loves it.

I gave Safe Step Walk-In Showers a call to set up an appointment. They had a nice man come and sit down at my house. He explained everything to my husband and I. I'm my mom's healthcare proxy. So, I need to make sure everything that we need and she needs, being that it's the one shower in the whole house was exactly what everybody across the board in the house needed. The man was very helpful. I was running late that day. He wound up doing the presentation to explain everything twice, which was nice. He did one for my husband, and he explained it fully to him. He did it again when I got home. He was efficient, understanding, and down-to-earth.

The Safe Step rep was very good. The installers were very professional. They did everything in a day. The shower is very convenient and sturdy. It's also easy to clean.

Everything went well with Safe Step. Everybody was very polite and professional. They were a little slow getting started but that had to do with my local town's permits department. Other than that, everything went smoothly. The guys were nice and courteous. They came in and cleaned up after themselves. The shower looks great. I like that it's very low level to the ground shower so I can get in. It's got nice bars. I'm a very tall person, and they accommodated me by putting it at the tallest height for me when they installed. I would highly recommend them. I'm a 100% disabled veteran, and this is a veteran package that they offer to us vets. Not all companies do that.

The sales rep was very informative. He let me know exactly how it was gonna go and what they were going to do ahead of time. The walk-in shower is great.

My dad and I are very happy with our Safe Step walk-in shower. The quality is fine. We had grab bars and a chair installed. He feels much better and it's much easier to get in and out. He feels safer. I'm much more relieved. I recommend Safe Step. The salesperson was great. He explained everything and showed us videos. Everything he said was true. Everything he said is exactly what happened. The installers came early and got to work. There were three of them. When we had any questions, they answered them. There was not much that we really had to say until the very end when they explained everything. They did everything. They cleared everything. They took everything with them. Nothing was left behind, which was great. Everything was finished before 5 o'clock.

The Safe Step rep was excellent. He had videos. He had all the information. Questions were all answered. After looking at other stuff online, their price was good. The installers were amazing as well. They didn't stop until it was done. I love our Safe Step walk-in shower.

Their customer service was great. The salesman was very friendly and knowledgeable. One guy came in to install, tore it apart and took it out and brought it in. It was done by noon the following day. I like how beautiful and functional the walk-in shower is. It was expensive, but it was worth it because it had a lifetime guarantee and it was very low maintenance. A very good product. The quality is tops.

The installation of my Safe Step went well. They were here at 10 o'clock in the morning and gone by 4:00. I like my new shower. It's now safer to take showers. It was a good experience.

They did a good job. However, they could have done better. I don't like the silicone they used because it doesn't stay white. They told me they'd be calling me and they would check with me during the time they were putting it in. But I haven't heard from anybody. But that's okay. It does what it was advertised to do.

The process with Safe Step was too long. We started in February with our first measurement, and it was not completed till June. When they came to start taking the tub out, the measurements were wrong. They had to redo everything. They got the shower put in. But then the seat that they were going to install did not come with the bolt. We waited on the safety bars to put them up until we knew the exact height compared to the seat. I was very disappointed. But my husband loves it.

I'm very happy with Safe Step. The sales rep was a nice fella. The installers were finished in less than five hours. It was quick, easy and very orderly. I was amazed. It was just two of them and they did a great job. They walked me through it, showed me everything and explained a few things about it. It's roomier than the tub that I had. The only thing I was wondering about is if they had some magic way to keep the water in instead of losing some of it. I didn't know if they had bigger shower curtains available or anything like that.

I like their price and their integrity. They all seemed to be forthright and honest. I couldn't find any deceit in it or anything they said. They backed it up with facts and figures till I was completely satisfied. When they were done with the installation, they showed me all those things that were talked about with the salesman.

The installer of my Safe Step was good. He tried to clean up as best he could. I love my shower. It's safer getting in and out. I got a rain shower and I got a handheld. I can go to town in the shower. I got a seat I can sit down and shave my legs. Everybody over the age of 60 needs that.

We called Safe Step and the salesman came and talked to us. He was a nice fellow. Then a really hard worker came and put it in for us. I really like the new walk-in shower. It's really nice. Easy to clean too. It's worth the money.

The sales rep of Safe Step got me everything that I wanted. He's all stars all the way across the board because he went above and beyond. He had it scheduled out but they couldn't do it until the 20-something of the month. I said, "I just can't do that." He made a phone call but he couldn't reach them. He reached this lady and she was on vacation, took the call and told him what to do. Everything just fell into place. They started building it the next day.

Well Tito was so good. He’s down to earth and is a asset to your company and we haven’t even gotten our shower yet, soon to be installed. Me and my father were very happy with his service so I’m sure our shower will be just the same. Tito was the best. We love him. Don’t let him go. He’s the best

I was disappointed about the whole situation. The guys that came out had to do the job twice because there were many mistakes made. And they left it in a mess. My husband who's a contractor had to fill in things because one of the guys was not experienced helping the other guy. I could tell immediately when the guys pulled up. The helper that did stuff was being taught as they went along. They were nice guys, but I was not pleased with the job.

The Safe Step salesman made a clear effort to come out to the house. He showed us and talked to us about all the models. We liked all the information that he gave us. The installers were also wonderful. There was a little problem with one of the little pieces, but they've already offered to come back out. We just have to coordinate a time. The response time from everybody has been good. Everything's gone well. We did the walk-in shower specifically for my husband and it's been wonderful. Before, we have the normal tub and he had to step way over it. The lower step up now is perfect for him. The built-in chair is also a wonderful feature. He loves it.

Our sales rep with Safe Step, Patrick, was amazing. He went over everything and asked if we had any questions. We sat inside the tub when they brought it to us. They made sure that we stayed inside of it. They took pictures, making sure that it fit right. The installer, Tom, took what he had to down as far as some of the walls and put the tub in there. The work was excellent. They made sure that we were happy with it and that it was done the way we wanted it done. My father loves the tub. He doesn't have to worry about getting in and out. We like that it has a shower in it as well.

The reps showed me some videos and some literature and explained everything. The installers got the walk-in shower done fast. We're very satisfied.

The Safe Step sales rep was very nice, polite and explained everything. Everything went well with the installation. I enjoy the new shower a lot. It's so much easier to get in and out and it's not high off the ground and I don't have to worry about lifting my legs up so high.

The Safe Step rep was wonderful. She was a good saleswoman. I made a decision right there and then to do it, even though I knew it was more money than I probably needed to spend. I could have got it done somewhere else cheaper, but I felt I liked her presentation, I liked her, and I like the guarantee, and I didn't wanna shop around. Also, the payments made it easy. Just one person came for the installation and he was phenomenal. I can't speak more highly of him. Because of our permitting requirements here, he had to come in three times. The first piece had to be inspected, second piece had to be inspected, and then the final. He was on time every time, cleaned up after himself, and didn't bother me. He even tightened the lock on my front door. I can't praise him enough.

I needed to have my bathroom remodeled and I was looking for a way to get it fixed. I called Safe Step's number and was able to get through and work along with them. The rep took his time and explained to me all the options I had, and I took the one that I thought was best for me. The installation went well. The installers took a day to do it as long as I was willing to give them the hours beyond the time they were to stay. Because according to them, they came from Orlando. They could stay as long as they wanted to complete it so that they wouldn't have to drive back two or three days doing it. So, I stayed all night and they completed the work and it was good. Since they finished, it is good so far.

The rep that I talked to was honest and told me that, "If you're thinking about doing this, now would be the time to do it because we can get you a better deal right now than if you wait till the next month or whatever." I was there when they did the installation and I was amazed. I'm handicapped, so I was here observing the whole time. The installation happened to be a rainy day. The installers put down a carpet and nothing came in or went out of this house that wasn't in a box. There was no dust. They closed the door of the bathroom, so there was hardly any noise. It didn't interfere with anything I did.

I'm very happy with the Safe Step walk-in shower. One man did the installation and he did a good job. I like the grab bars. They're nice, big and easy to hang on to. I like the height of it though it keeps falling down every time I have a shower. I can't hold the bar up and turn it at the same time. I'm not capable because I have to stand on a ladder. When the rep comes next weekend, he's gonna help me fix that bar. I don't like baths, so the walk-in shower worked out perfectly for me. It is easy to get in and out of, and I've got my chair. I've talked to quite a few people who said they can't take baths anymore because they can’t get out of it so I would suggest anybody that they do it even though it's expensive. Because in the long run, it's going to help you because you're safer.

My experience with them has been pretty good. The salesman who came was a very nice young man. He told me everything was made in the USA. But it turned out that when I was looking at the fixtures on the boxes, they were made in China. I called him out on it and he said, "I had no idea." lady I take care of got a walk-in shower. The techs put a ceiling in and it came out really nice. She's not worried about falling. A lot of people look at the safe step and they're very impressed.

I called Safe Step Walk-In Showers, they came out on a Tuesday morning and they left Tuesday afternoon. They got there about 9:00 or 10:00 and left 3:00 or 4:00. They did it good, and they were fast. They cleaned everything up. We got that little hospital chair in there. My wife sits on it, takes a shower, and it's perfect.

I like that I could step in my Safe Step Walk-In Shower, I got my chair in there and the hand bars to hold on to, and it's safe. The first time I got in there, I tried to get hot water and I put it on the red side but the water never got hot. It came out of the cold side. But I enjoy it so much. I showed it to my neighbors.

The sales rep from Safe Step Walk-In Showers was very considerate. The two installation guys were very nice and very considerate about how they treated the house in general. As far as the shower, I'm getting used to it. I'm a bath person, but my wife likes to shower. It does a good job. I like the handheld. My wife is gonna have a shoulder worked on. The shower is nice. You don't have to step so high to get in or step so high getting out, which is quite beneficial. The grip bars are nice getting in and out. There's no reason for you to slip unless you just don't pay attention. Safe Step is very recommendable. The only hard part is the cost. The cost and the quality balance out and in the long run, it's well worth it.

The rep from Safe Step Walk-In Showers was really a respectable guy. Safe Step is an easy shower than stepping over the tub. It's a lot easier and a lot better, too, than a tub. We haven't had it that long, but the quality looks pretty good. The price is high, but other than that, it is safer.

Safe Step Walk-In Showers came into my house and told me what was different with theirs. The sales rep was very professional. He answered all my questions. He showed me pictures and videos, and explained exactly what would happen. And if I had any questions, they gave me a number to call and said, “Hey, just ask.” He was very good in his sales pitch. What they offered was the bottom of it was very well textured, so it's non-slip, plus all the safety bars and seats were what I wanted. And Safe Step offered us a lifetime warranty on all parts, which was nice.

I ordered the shower in November and I got it in March. So, Safe Step gave me $1,000 off. The quality of the shower is great but I don't like that you don't get a shower door. And when it was installed, I got a gap almost to the ceiling. It's gonna have to be filled in with Sheetrock. I can probably get ahold of someone to do that but that's gonna cost me more money. I love the shower but I would not recommend Safe Step.

The sales rep was a fast talker. I didn't understand some of the things -- what it involved and what the things look like. He also didn't show me any samples, which I would have liked to see. He was a nice guy, though, and so were the installers. The only thing is they had to build a short wall, too, and $800 is way too much but I paid it. They built the wall but they never finished it. I asked if they were not gonna tape the wall and coat it to get it ready to be painted and they said they don't do that. But they had a sales lady that I talked to who said that when they're done, the wall will be ready for paint. They didn't do anything about it and I spent several days taping it, coating it, and sanding it myself. I talked to somebody else a few days later and they said they would knock off $250 off the bill. It's worth a lot more than 250 bucks and I didn't even want the money. I just wanted it to be ready for painting. Other than that, the lady I talked to a couple of times, Pam, was very well-mannered. Also, I like the walk-in shower. It's more room.

Everybody was pleasant and very informative. The salesman didn't try to upsell me. He actually talked me out of doing the sit-in tub because it wasn't right for us. We would have to change out everything and it would have been a very expensive purchase. The walk-in shower was just right and works out great. At first, the shower seemed to be a little too curved, but I got used to that. The only thing is when I'm standing in it, the angle of the head is tilted as down as it can get. It puts me right where the wall holder for the head is on the right and my elbow tends to bump into it here and there and there's no way to tilt it any further down. But other than that, it is a great product and it's worth it if that's what you're looking for.

Everything went smoothly with Safe Step. The walk-in shower is for my parents and it’s in their house. When you got elderly parents, it takes time for them to get used to change. But it was more beneficial for them to be able to step in and step out. I'm hoping they're loving it. I like it but I hadn't gotten in it. I would love to have a sit-down tub and I would recommend Safe Step to a friend if that someone needed it.

The sales rep they sent out and the installers were great. The sales rep was just starting out and if there were any questions that she didn't know how to answer, she got ahold of someone and got the answer for me right there. Then, we were surprised at how fast the installers were able to do the installation. They got here at a little before 8:00 in the morning and they were done by 2 o'clock. I'm very happy with the shower and I recommend Safe Step to anybody.

The glue they use during installation is terrible. The smell in the house was terrible but it went away after four or five days. Also, when they sold me on the shower, the rep said it wasn't slippery but after the installer did the job, he said I'm gonna have to contact the company to make it not slippery. It's really not great. I had an occupational therapist in there helping my husband and they were shocked at how slippery it is. They were sliding around. And I didn't really realize that it's lifted. It's really hard for the wheelchair to get over and we're having to add a little ramp inside.

I interacted with some of their workers that put in the walk-in shower and it was good. They said that they were gonna finish in one day and they did. But a couple of days after the shower was in, I noticed the chip on one of the sliding glass doors. I called them no sooner when I noticed it and they said they were gonna put in a work order, but I haven't heard from anyone. Other than that, the shower is easy access -- easy in and out compared to the tub we had.

They had a good salesperson. She showed us everything they had and went over them. Also, you can't beat the boys that did the installation. They stayed until they got it done and they left the area like it was when they got there.

The sales rep of Safe Step was a great guy. We really liked him. The installer had to come back. It took two days. He had to take out a wall and put up a new wall. I really wish I could have got the walk-in tub, but we're very happy with the shower. It's a great shower. We really like it. It's big and roomy. I'm glad we went ahead and did it.

Safe Step was as perfect as you could ask for. The representative that came by was great. There wasn't a thing in the world wrong with him. He did the whole thing, measured it and fixed it. It took over a month to get the walk-in shower but the installers were as great as you could go. We're enjoying the walk-in shower now finally. It wasn't money thrown away. There was one thing that they didn't have that I needed though. They had one soap thing to go at the back of the tub, but I needed one to go at the front of the tub.

The installation of our Safe Step was fine, but the folks didn't clean up after themselves. Other than that, everything's fine. The shower is great. I like the way it cleans. We also get in and out without falling. We put some rails in there for my husband in certain places in the shower, so when he stands up or sits down, he can get up and down. This shower was ideal for him because he'd get in and take a good hot shower and not be afraid that he's gonna fall. It has really come in handy lately because he had a bad abscess on his elbow. I had him stick his elbow in a thing of water, and then I said, "Why don't you get in the shower?" One day, he got in the shower about four times to protect his elbow and held it under the hot water and that helped speed the healing process up.

I talked to the Safe Step salesman when he came out, and I met the installer, but I wasn't here the whole day that he was here. Everything seems fine though. We had a little back issue after the installation like the toilet wasn't flushing properly the next day, but it's all been resolved. I had the gentleman's number from him calling to confirm, and they didn't come to fix it at all. They said that it was not anything that they could help us with, and if we were having problems, we should call a plumber. My son fixed it.

A guy named Kevin came and spoke with us. He was very nice and knowledgeable. It then took a couple of days to get the shower put in properly. The installers were okay but they did not install the walk-in shower quite like how we would have liked. Their workmanship was just not that great. They left things that my husband had to go and point out to them so they would cover them. When they took out the old sink or put in the new shower, they didn't put a gooseneck in it so they had to come back. My husband said things were not installed straight. They did come back in about two days and put the gooseneck back in. Nothing has been done to the rest of it. They said they weren't coming back.

I decided that I needed to spend the money on myself. I liked Safe Step and it was what I wanted to have. Their rep was very nice and he gave us all the information. He also gave us time to talk it over. As it turns out, the tub has really been a savior for me. I recently had knee replacement surgery and I am recovering from that. I can get in and get a shower, which I couldn't do before. That was one of the reasons why I went with the Safe Step because I couldn't get in and out of the shower before that. The only thing I would try to redesign would be a place to put the bar soap where it doesn't slide off. That aside, the crew did a beautiful job. I've had a good experience.

I checked around with different companies and their ratings. Safe Step came up very high so I went with them. Their rep was very thorough and comprehensive. Everything went very smoothly. The installation crew was very methodical in what they did. They went above and beyond. I got the walk-in shower and one of the installers came down and asked me how tall I was. I told him I'm 6’2. He said, “Okay. I don't want you ducking under the shower to take a shower, so I'll set it up so it's high enough, it'll be above your head when you shower.” That was very nice because he didn't have to do that. I was very pleased with it.

The place where the tub was supposed to go was not large enough, so I had to switch over to a shower. Mr. ** of Safe Step was very helpful. However, I was a little disappointed because when the young men installed the shower, the shower was supposed to come with the seat that was supposed to have been tacked to the back of the shower, but it wasn't sent. I had to contact Mr. ** about the seat and he sent one. Also, when they said deluxe shower, I assumed that the shower doors would automatically come with the shower. I wasn't told that the shower door would be extra. But after all the kinks were worked out, I was pleased.

The sales rep from Safe Step was excellent and did what he was supposed to do. He was very friendly and helpful. The guys who did the installation were good though they left some trash in the yard. But it was not that big a deal. The acrylic walls were thinner than what I expected them to be but I’m satisfied with it. The installers said they reinforced behind the walls. I’m not sure the walk-in shower was worth the money I paid for it, but it works fine.

After 3 THREE installations, (THAT'S RIGHT, I Said THREE) system still does NOT perform to initial expectations. Returning Calls is NOT their specialty. They excel at lying! Grab Rails, and face valves are Growing Something on the surface. Two #Cracks # in exterior walls has not been addressed

The representative with Safe Step was a liar. When you close the sliding glass doors on the shower totally, there's a one-inch gap in the center where they don't connect. I called and told them about it. It's been going on over two weeks now. They gave me three numbers. One was a girl at Safe Step, and the next one was the service department. I have called the service department numerous times. The last time was this last Friday. I called the salesman again and said, “You got a warranty with this contract. I spent $12,607. You guys aren't fixing this small problem here.” He said, after I've talked to service and everybody else, "We're trying to get the original guys that did the install back there.” They never showed up to fix the slider on the shower. Now when I turn it on, water goes on the floor.

Working with the sales rep was pleasant and the installation was fine. I like the shower and that I can remove the showerhead and put it down lower. It costs too much money, though.

There are a couple of rough spots on the walk-in shower that doesn't look quite finished, but the main problem was within two weeks, the shower started leaking down the bottom in the basement. The Safe Step reps had to come out and fix that. About two weeks after that, I was taking a shower and the whole metal piping from the shower fell down on the floor of the shower and I had to wait about five days for the reps to come out and fix that. But it seems to be fine now.

My experience with Safe Step was okay. They did everything within a day.

The sales rep was very knowledgeable. He showed me the thickness of the floor and how well it was constructed. Plus I got $1,000 off for being an AARP member. Three guys showed up for the installation and they worked on it all day. It was finished by the end of the day and they did a beautiful job. It's not the cheapest shower that I've ever had. But it's nice and I like it with the chair.

The purchasing was a good experience. The rep was truthful in everything he said. Then, it was a one-day installation and the installers cleaned up behind themselves. They told me to wait a day or two before I use it for everything to set in, which was understandable. I had one issue with the showerhead and as soon as I called them, they immediately came over and fixed that for me. They were right on time with what they said they would do.

We were satisfied with what the lady who came out gave us. The installation team did okay and they were done in one day. We got a walk-in shower and my mother just walks into it. She doesn't have to step over.

The gentleman did his job right. I only had two questions for him and he came back and took care of it all. I'm in love with my Safe Step shower. They should make the price cheaper. But we're very happy.

I got prices on all the other companies. And Safe Step was not the cheapest, almost on the high side. I like it because they take everything out, all the way down to the studs to make sure there's nothing behind there, mold or anything of that nature. We didn't know we had some cracks in our tile. We tried to seal them, but you never know. That's what I liked. They rip everything out and put everything back in new. The installer did a nice job on the installation. The only thing I'm unhappy with is the guy that put it in who also did the caulking did not do a great job of caulking. But it's okay. It's just not as neat as I would have expected for the amount of money that I paid for the unit. We're very happy with the new shower. It's much easier to get in and out of. It's unbelievable. We love it. My wife and I both say, “This makes it so much easier taking a shower and getting in and out.”

The rep was a very nice guy. He came out, explained everything in detail. Told us everything we needed to know, answered all of our questions. Very professional and did a great job. Installation day went good. The installers got there. And they got there halfway through one day, which was okay. It was what we agreed upon. And they came back the next day and finished. So, they were once again very professional, cleaned up after themselves, did a great job. They just missed a grab bar that didn't come with it. So, they had to come back later and install that a few weeks later. Other than that hiccup, everything else went fine. The name speaks for itself, Safe Step. Easy in, easy out. Good water pressure. The grab bars are great. My mother uses it and she seems to like it. She feels safe and secure. We like it.

The installers were good, mannerable, old country boys. I like them. They’re from Panama City. That’s why I will recommend Safe Step to anybody. Everything is working out wonderfully. The shower is what my sister needed. She loves it. She doesn't have to pick her foot up so high. My brother, seeing how well it worked, he got one too.

The metal piece of my drainage is sticking up so far that it cut my foot. I told the guy that sold me the entire walk-in shower. But he never got back to me. I supposedly got some money back because they didn't put the doors on my style where they put a long curtain. Never heard back again. This has been almost two months now.

The sales rep was good. He explained everything very well. The installers were very good too. They did the installation in a day. They cleaned up very well. You didn't know they've been in here.

We loved Safe Step's rep. He told us everything. And the people that came in and put it in the walk-in shower were great. I couldn't believe the way the contractors came out and did it. Usually, somebody would come in and put it in like they needed to. But they asked, "Where do you want this? How do you want this?" That just made it more personal. I was also surprised on how they put their cost down, made sure the floor didn't get messed up. Everything was great.

I called Safe Step and they could do it within two months. So, I had them come and do it. They took care of everything. I got the roll-in shower. It's working out great for us. I can get in and out of it. I'd recommend Safe Step.

The original order was that my wife would be able to get into the shower without having to go over anything. There was a rubber strip at the bottom that she could step on. The sales lady with Safe Step that came by told me that this new shower was going to be a little bit larger. We signed the deal and gave the down payment. They set up the payment at the bank and everything went good.

Recently had a walk-in tub installed for my 90 yr old father who came to live with us after his wife passed. The design of the tub, despite the sale's associate description, was not that user friendly. The opening of the door into the tub, while it may be good to eliminate possible leaking out, is not convenient to anyone with mobility issues. The location of the drain inside the tub is not located at a convenient location as there appears to be more probability that the drain cover will be step on and water starts filling the tub. If one, who may not be aware of this, opens the door, the water spills out all over the floor. The location of the hand rails are not at a convenient level or location to provide good stability for getting into and out of the tub. The one handle to the front of the tub, is hindered by the door opening into it.

I like the seat and the two showers on my Safe Step. During my purchase, the sales rep did not pressure me at all and the installation went fine.

The Safe Step tub company installed a tub with the breakers not connected, the tub was not grounded and wires were not screwed in tightly or were unnecessarily cut. The tub almost electrocuted me and burned my house down. I had to hire an emergency electrician after the installation.

The sales rep came over and brought a bunch of literature. The presentation was okay and I got a shower. The installers were quick and efficient. I take more showers now. I like the ease of getting in and out of it.

The rep was good. He found us as many discounts as he could. We like the shower. We invite everybody in to come see us and use our shower. I wish we could have an arm on both sides of the chair, but the space was too small. The installers didn't put the shelves in the spot where they are supposed to. There wasn't enough room, so we needed to put shelves. They came back and put them in. And they put the other corner to make it match. So, we couldn’t put the one arm rest on. But my sister uses it. And that one arm rest does help. They had to take the little thing that look like a half of a steering wheel, which is fine. But I had fallen out of a tub or two. We couldn’t take baths anymore because we couldn't get in and out of the tub easily. So, we’re pleased.

They were very polite and professional. The installation went very well. We got the Safe Step shower and we like it. We’re very pleased with it at this time. You don't have to step in and you have the leverage where you can walk right out. Everything is very convenient.

The Safe Step services were done much faster than I thought from the time of the measurement until the merchandise came in. So, that made it easy to work with. It was a month earlier than I was originally told. The one gentleman who came here to do the work himself was friendly and professional. He did a good job. He took two days to do the job and did it well. I had a bit of cleanup to do, but not much. And I could understand why, but not a problem.

Safe Step has a very good saleslady, but I waited two months to get the shower. That's the way it goes though. They said they had to ship it to here from Tennessee. They told me the install would take eight hours, but when the guy came, he did it in five and a half hours. His name was Mark. He was the supervisor, and he did a very good job. The shower is very nice, and it's everything I expected. Mark also said I would get $500 if I recommend somebody. Safe Step has very good prices compared to another company that didn't even wanna come and do the job because they said it's a two-story condo.

I have the shower and I am loving it. I had one problem with the shower though. When I put the shower on, I saw the water going everywhere, but I couldn't figure out where it was coming from. I finally realized it was coming from this pipe which was loose. I went on and finished my shower and just as I sat back, it fell down. If I did not step back before, I would have broken my driver's foot. I called Safe Step this morning and they said they would be right on top of it, so I'm waiting for a phone call now. Other than that, I'm enjoying the shower because I'm not young and I had some nerve damage. So, rather than stepping up in a tub, I just walk right in. My brother has been in the shower twice, and he really likes it as well. I should've gotten the shower years ago. I referred my sister-in-law too.

We’re loving the convenience of our Safe Step, and it's gonna really come in handy. We like the extra space it gives you when you get a shower. The extra grab bars are gonna come in handy, too. We just had a little bit of an experience with Safe Step. I’m a little bit sour because it took us so long to get it once we were approved, but it wasn’t all their fault. And when it was done, it was done correctly. Once everything got ironed up, everything went tickety-boo.

The sales process was good. The rep gave me a lot of information for me to decide which one to pick. After I did that, everything was fine, and then the installation took a bit more than a day. The Safe Step shower got installed in four sections (the bottom then the three walls), and the seam to seal each one of the walls, I don't know if that's the only way to do it without caulking in those areas to be sure that everything is really good.

It took Safe Step quite a while to get the right order put in and they offered me some pathetic little monetary offers if I would take another thing. And I did not. I wanted what I ordered. Then they had trouble getting time to it put in, and right after they put it in, the shower curtain rod fell down. That was a pathetic little thing to happen after all the work they did. And I had a very difficult time getting them to come and put it back up. Finally, after about a week and a half of me working, they came out and fixed it. So far, I like the quality of work and my favorite feature are the handholds. I'm semi-invalid, so I wanted to have adequate handholds to get in and out of the shower. All in all, they could have been more timely and they could have had the right product to start with. So I would not use them again nor would I recommend them.

Caulk coming loose in places at the base and wall and have received no response after several attempts to contact their Service Dept. I have made several attempts both by phone to several contact numbers on their site including the direct line to the service dept with nothing but that, "They will call you. Just give your phone number and I will be sure to give it to them."

The installers were great. They really worked hard and did a good job. The shower I got is of really good quality.

I had the walk-in shower installed at a rental property. The representatives were all fantastic and I found the presentation informative. It gave me some insight and a better sense as to why the walk-in tub costs so much. That has been a major concern of mine. My tenant loves the walk-in shower. He can sit there and let the water run as long as he wants to to soothe his aching body. He's a very tall person who has problems with arthritis in his knees. The previous shower was included with the bathtub so he had a high step to get into the shower.

The 2 guys worked hard all day during the installation but they complained the whole time about not liking to do the retrofit from a tub to a shower. If the salesperson thought it wasn't gonna work, she shouldn't have taken the sale. When you're making a $10,000-plus purchase, you shouldn't hear people whining about installing it. But the installers were good guys. They had to reconstruct the water lines and the drain because it is a mobile home and they did a great job on that. They also had to go to Lowe's and get some parts.

I've had other contractors and Safe Step was the neatest, most organized and polite. They didn't tear up my house and weren't in the way at all. Anytime they heard my husband say he had to go to the bathroom, they had a system down. However, I wasn't thrilled over the fact that the back of the metal thing around the handle wasn't attached right. It just hung loose. There could have been water down the wall so we had to be real careful how we used it. We did have some issues with the shower too. It was leaking. It didn't seal good on the bottom and around the thing. It took us a while to get them over here to do it. I've called them several times and didn't get any responses. I paid someone else to do it and they refunded me the money and checked it out to make sure it was okay.

The installation process of our Safe Step walk-in shower was okay. Everything was fine with it. The thing I liked was the rain head in the shower.

The sales rep of Safe Step was excellent and seemed very informed about the product. The features of the shower are excellent. We have the glass doors and the shower spray handle that goes up and down. We're pretty pleased with it so far.

I decided to get the Safe Step shower back in the first of December because my wife was bedridden and needed a new shower. And Safe Step promised they’d have it within five to eight weeks. They didn't make the schedule, and they haven’t completed the installation. I got a very nice lady call me over a week ago. She offered a $1,500 discount for the inconvenience that is involved. And I agreed that once they finish the installation, to pay them their balance immediately, which would be 8,500. That was the last I heard of her.

The rep I worked with was very nice. The guys that were here for the installation weren't here very long. They did a nice job. The price was a little more than what I had anticipated but my bathroom looks fine. My cousin who uses it seems to like it.

My wife fell in the shower and I thought she fainted. I got on the internet right away and looked for some shower then found Safe Step. I didn't look for a second one. I just called them. I was anxious to buy it. I didn't care much about the price. If it hadn't been an emergency, I would have been more deliberate about my thoughts and how much it costs. I just wanted to get my wife in a safe place. The saleslady was very courteous and informative. Just surprised me when I got the final price. But other than that, she offered if there was anything wrong, she would come back.

I'm not quite happy with the way the shower is set up. The shower is the flex hose and I have to put it up high, which is my problem. I can't reach very high to put it there to use it as a shower, which I enjoy. Also, the guy explained that to get hot water, we gotta turn the handle to the right, which is the opposite of everything I've ever done. But that's another thing we just adapt to. I was rather disappointed that I was trying to save money and I chose the wrong package. But other than that, the installation was great. They were done a lot sooner than I had anticipated and it was clean. They did a tremendous job of putting it in.

The installation was fantastic. However, the salesman wasn't quite truthful about the product. I asked for certain things and he didn't put them in the contract. I explained it to the installer and he took care of it. The Safe Step walk-in shower works really fine for my wife.

The salesman of Safe Step pitched the product pretty well. We liked what he had to say. However, when the installers came, they did a terrible job. They brought the wrong pieces and brought damaged parts. They cut through two of my walls and said they repaired them but they didn't repair them yet. When they installed the drainpipe, they also broke my ceiling in my basement and it's not repaired correctly. It's not done yet.

The sales rep from Safe Step was pleasant and nice. He told me about everything. He introduced the walk-in shower and showed me the catalog that comes with it, and I decided I would go for it. The final product is good. I can get in the shower now on my own although I still have to have my daughter in there with me because I’m still shaking. I'm not standing strong enough to be on my own yet. Safe Step did a very good job. The only thing about it is when I tried to get in to check it myself, the seat is too low when I sit down. Because of my knee, it's hard to get out of the chair so the reps are supposed to come back and bring the door. I ordered the door after I had ordered the shower stall, which is a shower curtain. But I didn't like the shower curtain. So the next day, I called and told them that I would rather have the door. But they haven't brought it yet.

The installers came and they installed our Safe Step walk-in shower within two days. I like everything about it. It's much easier to go have a shower now more than going in the tub. Because I could not get in the tub.

The sales person from Safe Step was very thorough and did a good job. The installation went very good but they didn’t notice that when they put in the walk-in shower, the water puddles in one of the back corners after you take a shower. It doesn’t drain out but that’s a minor problem. My wife is confined to a wheelchair and she can't get on a standard tub and get a bath. It’s so easy to put her in there. I like it for myself too.

The sales rep of Safe Step came over and he explained everything. Everything was good. It took us about a month to get a permit. But that was not their fault. However, when they finally put it in, it looked like they were putting leftovers from another job. The seat wouldn’t fit in and I couldn’t close the doors. But when I called them, they said they would take care of it. They sent the guy back. He ripped the whole thing out and he put the right one in. They took care of their mistakes, so I’m happy in the end. They really did a good job and the equipment they put in looks very nice.

The installation team members were very nice and courteous guys. They put a rug down where they were walking back and forth and they kept things lean. Since then, I've been enjoying taking a shower. But the water flow is not all that great. It's slow so I was gonna take one of the shower heads off to see if there's a pressure reducer. I'd like a little more pressure but it does its job.

We got a Safe Step walk-In showers for my mother who couldn't get into a bathtub anymore. The installation took about four days. The installers did a good job of removing things. They did a good job with the installation and we're happy with it. It served the purpose that we wanted. But they did not align the fixtures, which is not a functional thing, but it's an annoying thing. The circular grab bar that goes around the controls is off-center. Then, the controls aligned with the showerhead are slightly off-center. Part of this is a design flaw with their showers in that the shelves are too large to accommodate that circular grab bar.

I like the Safe Step walk-in shower. It gives me a little more room than I had before. My wife was not too happy though. She'd rather have the tub there because she said too much water escapes from under that shower curtain. That lip ought to be about two inches. Another thing, there's no place to put a bar of soap. All the other tub surrounds, they got a little alcove in the wall you put your soap in. There are just two shelves and they're on the opposite end of where you're at when you're taking a shower. They're up by the showerhead. If they were back in that corner where you're actually standing or sitting on a chair, it would be a lot easier to reach. But I'm pleased with it and it's so easy to use.

The salespeople and installers were nice. My Safe Step is pretty good but every time I take a shower, there's a leak by the door. I've called them once but they never returned my call. I had an adapter to the shower spray and they hooked that up. But then they glued the showerhead in and left. They never tested anything. They were in a hurry to get out of here. Other than that, our Safe Step looks really nice and we enjoy it. It makes me feel safer with the handles they put. I've shown a couple of neighbors and they like it.

Doug, the sales rep, was fantastic. But after the shower was installed, I was surprised that I didn't hear from him. The people were good but I had all kinds of problems with the installation. They were supposed to come on the 28th of February, but they came the following week, which was fine. I asked the guys how long it would take and they said, “Oh, we'll be done by the end of the day.” However, they didn't have all the parts. They had to come back. They came back, and then it was complete.

I love our shower except that when they put the thing where we hang our shower on, it's so high I can't even reach it. Other than that, my husband who is handicapped really likes it as well. It's a lot bigger shower than what we had.

If I had any questions, I felt I could ask the Safe Step rep. I did a couple. I thought the installation would be done in one day and I could get in there, but it was a bit more complicated than that. And that gentleman was very nice and did a beautiful job. The tub is absolutely what I needed. The most important thing that I like is I don't have to climb over a standard tub to get in the shower. And I love that I have a good spray. When I get in the shower and I turn it on, it's not too hard, but a good hard spray. I can wash my hair and let it rinse in half the time that it took me in the old one. I am so thrilled. You'd have to kill me to get it away from me. Come and look at mine and you'll be sold. I have a daughter here and some grandchildren, and as soon as they walk in the door it's, "Go see my shower."

I had a pleasurable experience with the reps. The installer was kind of limited as he has too big of a territory but he did well. So far, I like our Safe Step shower. My spouse didn't like it at first but she has gotten more comfortable with it.

The tub did not suit me because I needed help to get in and out, and Safe Step can't help getting in and out in the tub. You have to be able to do it yourself. And I couldn't. And then Safe Step said they did the shower. I liked that the way everything in the tub was set up was different. It was more expensive than the cheapest of the other people, but I liked how you turn the faucets on and off and how close they were to me, and the seat. I liked everything about it, so we decided to go with it.

I showed the Safe Step rep what I wanted and how I wanted an extra handle on the commode and he said it was no problem. Also, they promised that they could do it all in one day. They met the timeline but the installer was supposed to bring something back and I have not heard back. Other than that, the guys that were doing the work were phenomenal.

The rep was wonderful and the guys who installed our walk-in were excellent. But some things got left undone which I was a little upset about and I asked my husband to do them. For one, if I'm sitting on the bench, the water doesn't hit me. My husband had to put a new thing up there and water still doesn't really shoot out. We have a couple of handicapped people in the house and it's hard for them to use the handheld hose. We have really good water pressure too, so I don't understand why it just doesn't shoot over for them. Also, the top of the shower wasn't installed correctly. The installers just left it open. Otherwise, they were excellent. There was no mess to clean up.

Everything with Safe Step went good. The installers were super and I like the quality of the shower, so far.

I got the Safe Step walk-in shower and it's totally different from a bathtub. I have to be really careful when I stand up because I'm missing a foot. The shower looks like it would be all right but the installer should have watched how I sat down and how I had to get up. He didn't finish the safety work on it. He should have put up another safety bar handle for me to grab on to. Although it's a little easier now with the shower, an accident could happen any time without the handle. It's not a good experience right now for me. The shower is unsafe and I won't recommend anything like that.

We got a walk-in tub a few years back. That time, Safe Step didn't advertise the shower with the tub. I needed a little help about so many years later so when I heard it on TV, I called. A little lady responded and said, "There'll be somebody at your house tonight at 6 o'clock.” The salesperson was such a good guy. It was just that this winter set in for these two weeks and it slowed everything down. We were a month late getting our shower. When the boy brought the shower out here, it fit just right where the old one was. The job was a one-day deal.

The shower is easy to get in and out of and I have a seat in there. I wish I had more water pressure but the quality is excellent so far.

The installation went pretty well with the exception of us not getting exactly what we ordered. We ordered a bone pan and the side of the shower itself was supposed to be bone. When the installers started putting it in, we had a white pan and the sides were of another color. The base and the walls didn't match. Customer service was pretty good. I talked to a guy about some of these issues that came up. It turned out that somebody on their part didn't check the order of the parts that were supposed to come here.

The installers of our Safe Step came in the house about 10 minutes after 8:00 and they never stopped once. They just continued right on. They both had brought sandwiches and they would eat a bite of their sandwich and go on with their duties and never quit. Did everything, swept up after themselves and carried the trash away. They were just perfect young gentlemen. We're very happy at this point with our Safe Step walk-in shower.

My uncle who's 60 years old continued to have troubles getting in and out of the tub. Sometimes, he was staying in the tub where it got to the point where he put a couple of holes in my drywall. So after the second hole, I decided that it was time to look to see what was available and what I can afford. I started looking at competitors and submitted a request for information. Safe Step was the first to respond. They were the first one to come in and give their pitch. After speaking with their representative, we decided to go with them based on their representative’s pitch as well as his personality, demeanor, understanding of what the issue was and what our concerns were, especially when it came to the monetary cost. He went over everything in great detail. Before he left, we said, “Yes, let's do this.”

When the sales rep came, he told us it was better to have our wall done out. But when the installers came out, they said it's not, it's better to just put it over where the old was, take the tub out, of course, but the wall. They cracked our tile on our walls in the bathroom. They resolved the issue the best they could, what much could be done. I guess the tile’s old that was in the bathroom. There are still some little things that I need to get with them. Where they cut the wall, its tile is not solid. I see where they cut it. There should’ve been some caulking or something there. But with this walk-in shower, we don't have to step over. We're enjoying it.

When the installers came in, they didn't think they could do it. But they got it done in about six hours. They ran out of paper towels, so we supplied them with paper towels. As far as the walk-in shower, I can't complain about it. You don't have to step all over. This stuff seems to be working. But they left it dirty. There was so much dust and crap all over and we took three times to clean it. They also left cracks in our drywall. Those cracks were right where the techs were standing, so it was toward the base of the wall. whren we called the company, they said that there was nothing they could do about that and to just spackle and put a little paint on it. For $12,000, I would have thought it would have been a little bit better than that. Also, there are other nicks on the wall.

My mother has her stool in the walk-in shower. She's feeling better about herself because she can go in there and get in the shower, walk in, and sit down. She can wash herself and it's really nice. I can still go in there with her. We really appreciate it. Even using just a regular bathtub with a stool in it, we had difficulty getting her feet over the side of the tub into the tub.

I had Safe Step come before to give me an idea about our other bathroom. They were very nice about everything. The next time, I talked with them again and the reps did a beautiful job of what we wanted.

The installers did most of the work inside the bathroom, but we found a wall where they needed to cut into 'cause that's where the water controls were. They didn't tell us that they cut into the wall, put up a board, and swept a pile of rubble until we discovered it after the work was done. Otherwise, the quality is good and I like the convenience of the product. It's also easier to use. We had a huge tub before. Now, we have more space in the bathroom and we have better use of the space. Overall, good experience.

The person that came in showed me brochures and we talked about the product. I decided to go with Safe Step. After that, he sent me all the information I needed, sign the contract and everything. Then, they came in and installed the shower. They did it in one day. However, when I got home, I found that my shower head was a little high. They came in Monday of this week and fixed it so it'll be a little lower. I told the man that they should ask the consumer if the shower head is sufficient for them or for their use. But otherwise, everything went good. After the fact, I just hate I didn't get one that would have a surround, that would keep the water from coming out of the shower. I also installed another grab bar.

My shower looks nice but it is leaking. I called the guy back who put it in and I was trying to tell him where the water is leaking. He said it was clear but I could see where he didn't put the fastener in there - the caulking. Also, the chair is too close to the sliding doors. I asked him, "Don't put the other on the left side. Put it over closer to the wall," but he just left it like this. I have called and called and I can't get anybody to come out here and see about it. They sent some man out and when I was trying to explain, he walked out. Safe Step won't answer the phone and they just put a recording on. I'm very displeased with them. They didn't do one good job.

Safe Step handled my concerns very well. I really was pleased with the way they talked with us and treated us. A lady came out and talked with us. She did a really good job. The installers worked 10 hours straight taking the regular bathtub we had and putting the new shower in. Ours has a seat built-in and we can sit down and take a shower.

The shower came out good but the lid is too low and water falls over when my wife showers. I'm not satisfied. I've called and let them know that if they could put an inch more on the surface, that'll keep the water in. Also, I saw in the AARP that Safe Step has a discount in AARP, which we are members of, so we wanted to know if we get that credit. I spoke to a lady but she hung up on me.

I like all of the features of the shower - the hand shower and having something to hold on to. I have more room in my bathroom now, too. I'm thrilled to have it. Also, the guys that installed it worked like dogs. I've never seen anybody who had worked so hard. Safe Step better not lose them.

I got aggravated at first because the Safe Step was leaking and there were a couple of things that were wrong. It was leaking but they finally came and fixed it. Their reps did what they were supposed to do. Now, the man in my care can take a bath by himself. Before, I had to help him and he was afraid he was gonna fall. Now he's not afraid anymore.

The rep was very good and the installation crew was in and out within an eight-hour time. So far, we like our Safe Step.

The servicemen were very nice. They did the installation in a day. But we would like for the shower to have some kind of a handle on the doors on the inside. Also, the seat that they put in was too big for the shower. I had to leave one arm off of the seat. Other than those, everything works okay.

I liked the salesman's manner and the way he expressed things. But the installers didn't complete the walls and I was getting cold water out of the hot spigot. I had to have them back in and do what they were supposed to have done. It's been resolved and I've been using the shower. I like it because I can sit down and take my shower while I'm at it.

The installers were very nice. It took them less than a day to get done, so I was very happy. They cleaned up the place once they were done. They did a very good job. In fact, I'm having a hard time keeping my other family members out of my shower now. Having my Safe Step is a lot more convenient. It's a lot safer for me to use it with the pull bar and seat inside. I'm very satisfied with the work and the company.

Safe Step already had established a relationship with VA and it was easy for the paperwork to get done so I ended up with them. They got the installation done in one day and a half and I love the finished product.

The installation of our Safe Step went wonderful. The guys were great. I love it. I have rheumatoid arthritis and gout, and I was afraid that getting in and out of the bathtub, I was going to trip and fall. The guys put the bars right where I asked them to put them and they were wonderful. The installation team was here at 7 o'clock in the morning and it was right after lunchtime when they were completely through. Everything just fell right into place. I was really amazed. I really liked the guys that installed it, and of course, I love my step-in shower. I couldn't praise this shower enough. I have told everybody about it now.

The installers installed our Safe Step in one day, which was wonderful. I feel good when I get in the shower. I'm pleased with it. However, when I turn it on, it's at the hottest I can get it. Sometimes I would like for it to be a little bit hotter. But maybe that's a safety feature that they have so people wouldn't get burned.

I had appointments with Safe Step and each time, come time for the appointment, they had no one in this area to come so it had to be cancelled. I cancelled three times before I finally got a tub in. The sales rep and I had a three-hour conversation. We enjoyed each other. He showed me book after book of the tub, the shower, and the different types of showers. He knew everything that he should have known. Then, he looked through the house, because he thought they were gonna have to go under the house or through the attic. He was quite knowledgeable.

Every week for three weeks, I've been calling the service department in order to put in a missing screw in the adjustment handle. I am totally dissatisfied because they have not responded to my trouble call. It's a simple little set screw to hold the handle on, and we can't get them to service it. We can get them to promise and tell us that they got three notices on the board that we called, but still no service.

When I decided I wanted a walk-in shower, I called two or three different companies and I liked what Safe Step had to say. The rep was very personable. He answered all my questions and knew his business. The guys that came to install were very nice and efficient. They cleaned up after their installation very nicely and carried off all their excess stuff. Now, it is so much easier to get in and out of the bathtub without the worry of falling. Walking in is the best part.

The installation was very professional and quick. It happened all in one day. We love the walk-in shower. My father likes the rain shower head.

The installation of our Safe Step was okay. It was within a day. The quality is fine. It looks very nice. I like that I can just try to step into it instead of climbing over the tub and sitting on the chair to do it.

The rep of the Safe Step was very good. The installation was very good too. They had a few problems like they had to cut down some of the wall pieces to get them to fit. They also had to cut a hole in the floor for the drain. Other than that, I didn't think they had a problem. I like it, other than it leaks on the floor.

The installation team did a wonderful job. They didn't leave a mess and they cleaned up everything. I was very pleased with my guys at work. Everything was good and the guys were polite and very nice. I even gave them a tip. They didn't want to take it. I liked to rip it in half, and they said, "Don't you do that." I said, "You all did a wonderful job and there's nothing that says I can't tip you." I like that it's easy to get in and out of our Safe Step.

Safe Step was a little less cheap than others. The installers were a little tacky. But they put paper down, also, before they walked in. They cleaned up afterwards. I also had to still mop, run sweeper, and get my floor back shining. I like the way the walk-in looks. They also gave me a seat to sit down if I wanted to. What I don't like is the water coming out under the door every time I take a shower. The glass is cut a little bit too short and it's not coming all the way down to the floor that's why it's leaking. I called and the guy said that they will send somebody out one day this week. I called the sales rep and he hadn't gotten back to me. He sent a $500 card, but it couldn't be cashed at my bank. I feel like I paid too much, for this issue. I'm kinda dissatisfied now.

Everything went wonderful with Safe Step. They called me back and explained the process and the material that was used, and I felt comfortable with them. I had a flood in my bathroom. The contractors that I was going to use wanted to put previous material from Home Depot over where the flood was and it was just not gonna have it because we would still have the same issue. I wasn't willing to go through that ‘cause the same situation would happen. So, when the Safe Step guy came and first told me about it, he explained what was gonna be done and told me I wouldn't have any issue with any more leaks or any mold. The shower is amazing. It's comfortable. I could sit down and get up. The water pressure helps my back. It's perfect.

Safe Step wasn't the most expensive and they seemed to have a really good quality reputation. So, it was a good fit for us. The representative from Safe Step that came out was excellent compared to some of the other companies that came out. It was more of a soft sell, where the other companies had kind of a hard sell. We were first looking at a walk-in tub, and then my mother didn't really want the whirlpool stuff. So, he quickly changed to the shower without any hesitation, even though that was gonna be a much lower price. It was a really good experience. He did a fantastic job. The installation was all done in one day. They came in around 9 o'clock and were gone at 5 o’clock. They were very polite, they all wore masks, they were very nice to my mother and they cleaned up everything. My mother likes the shower. It’s working out well for her.

I like our Safe Step. The guy that sold it put out a pretty good sales pitch. He was good at the job. We had a leakage problem that took a little while to get fixed. It was coming off of the mixer there going into the turn where the pipe was coming in. It had a malfunction on and it leaked pretty badly. It took them about a little over a week to get back here to fix it. Other than that, everything is good. It's a lot easier for us to get in and out of. It's more safer with my wife's medical problem. It makes it a whole lot better for us. She can sit down and wash without worrying about falling over and she’s got something to hold on to. So, we really liked that.

A lady I was working for recommended Safe Step. We took a chance and we are very satisfied. We are very happy. Everybody was wonderful. The installers were very clean and professional. They told us about the heating and that it was set on a specific temperature so we wouldn't burn ourselves. They also told us about the “no mold and mildew.” They showed us that we could switch the handheld to the rain shower and we can also transfer the handheld from where the rain shower is, over to the side of the shower. Everything's been really great. As far as the product, I love the rain head and the seat that was put in. Having it is not as hard as it was before as far as us getting in and out of the shower.

Safe Step has been a game changer for my father. It's very expensive, but it’s worth it. The installation experience was excellent. They stayed in contact and when we needed assistance, they came back out. There was good communication.

The gentleman who came here and sold us the Safe Step shower said, "Well, I'll be coming back to talk with you guys and see how it looks." He hadn't done that. On the other hand, my interaction with the installers was fine, even with my dog, and she's a pit bull. I trust a dog's judge of character more than I do my own some days. We let somebody in the house one time and our dog happened to be outside. She tried to come through the door to get in, and I asked him to leave. This time, my dog barked at the installers, and then that was the end. They just kept running in and out and doing what they needed to do.

The base got cracked during transport and we had to wait for a new one to be made. Still, the installers were very professional. When they said they were gonna get here though, they got here a little later than that, so it wasn't completed in the first day. They came the second day, which was a Saturday, and they did that within two hours. My wife really appreciates the shower. I've had to change a few things. I had features added, which include the seat, the walk-in shower, no stepping over a tub side or anything like that. Other than that, the major portions were good.

The sales rep took measurements and he was very nice. The installers were in and out and cleaned up their messes too. They cleaned up everything behind them. The person I'm caring for likes the shower very well. He likes where he doesn't have to climb in the tub anymore. He can just step right in on it. Overall, we didn’t have a problem at all with Safe Step.

My fiance fell out of our other shower. It wasn't made right and it was dangerous. We remodeled and Safe Step was the first one that came out to give us an estimate. The salesman was very kind, courteous and answered all of our questions. However, I'm usually one of those individuals who really like to sleep on things and I wasn't real thrilled about him putting the pressure on me. He said, "Oh, if you want this price, you have to give a deposit right now."

Our walk-in shower from Safe Step works. You can set the shower heads wherever you want them. There were two guys from Cleveland that installed it and they were great. We like our walk-in shower and we're gonna keep it.

I don’t have one leg and I've had to do something. So I decided to reach out to Safe Step. It was pretty good dealing with their reps and installment team. But they’re not finished with the Walk-In shower installation yet. I still have to get the chair raised.

The Safe Step sales representative was good and she knew what she was talking about and how to make a sale. The walk-in shower was for my mother-in-law. We needed one for her and she was the one deciding on buying it. But if it was me, I wouldn't have bought it because it was very expensive. The installation was excellent. The guys were very friendly, polite, and they did a good job. It took them a little longer than it should have because they didn't have all the parts they needed. They had to go out and get them. I would recommend Safe Step Walk-In showers to anybody that had a lot of money but I wouldn't recommend it to a lot of people because it was very expensive.

After the installation, the installer showed me the inner workings of the shower. I like to get in the shower now because this one is much better than the old one we had.

My husband had been in the hospital and it was very difficult for him to get into a regular tub. We knew we had to get a walk-in shower. We didn't want a walk-in tub and we have a tub upstairs. Because Safe Step was approved by AARP, we called and the salesman answered all our questions and we're very happy with it. My husband has the four grab bars, and the seat is fine, I like the grab bar on the faucet too. It's all good.

We're pleased with the unit. It's very utile and functional for us. They answered the questions that we had and the installer was very knowledgeable. It was a pleasant experience. I like the rain head shower. It's very, very good. The mechanism and the valve is good. In fact, it's working better than our old shower fixture in the tub that we had. The only thing that I would have preferred is to have the shower's pan a couple of inches taller.

The installation was awesome. The guy was great. He was very professional, clean, and organized. My dad's handicapped. The walk-in shower is a great investment. It's exactly what I needed him on, and it worked out great for him. It's handicap-savvy because you have the chair, and the reachable features that when he’s sitting on the chair, he can do it himself. He doesn't need assistance. There’s no step and my dad can't step over things anymore. So that's one of the best features of it.

I originally wanted the walk-in tub and the salesman talked me out of it because of my physical disabilities. He explained that if I had a health episode, it would take two people to try and get me out but they'd have to wait for the water to drain out whereas with the walk-in shower, you could have a seat. If I didn't get the glass doors which would impede any help he said a shower curtain would be better. He was great and explained in detail the pros and cons. The installation was awesome and the workers that installed were great. They kept working and were very polite and professional. I would recommend them highly for anyone to install their showers.

The shower is fine but the problem we are having is with the toilet. When they came to put the toilet in, it worked for a day and a half before it quit. We never had a problem before they messed with the line. Also, I probably should’ve checked others because I think I could have got it done for a lot less somewhere else.

After about six weeks, finally, I'm satisfied with my Safe Step walk-in shower. I ordered one of the newer models that had a shelf corner piece. I also ordered a 36-inch pan. The installers came out, took everything out then put everything back in. The young man said, "They sent a 32-inch pan. Unfortunately, I've taken everything out of your shower. I gotta order another one." I asked how long would that take and he said a week. It would be a week without a shower.

The installation took a day and a half which was okay. With my new walk-in shower, I can get in without having to worry about falling. I'm very satisfied.

I had a leak in my bathroom and my water bill kept going up. I called Safe Step and the rep came out and told me about the salesman pitches of the shower. I liked it, so I went on and got it. I met the installers and they did the work, but I worked too. When they finished, I came and looked at it. They fixed my bathroom, but my water is still leaking somewhere. Other than that, they were kind and they did good.

Our Safe Step walk-in shower works well and I'm very happy about it. I got Safe Step on the AARP Magazine and I decided to try them. The guy who came here was a good salesman. I asked him if he had a walk-in shower instead of a walk-in tub, and he said yes. Then, the boys who came to install it did one hell of a good job. My wife has got dementia and a lady comes and gives her a bath. And it makes it easier for her compared to that old tub we had there.

The installation wasn't good in the beginning because it was left for me to figure out how a bath shower should have been installed. The first installer was not good at all because it's like I received the revelation knowledge of what was wrong with it. I kept looking and trying to check what was wrong only to find out in the middle of the night the installation was not complete. They left the whole top where you had to put in a second wall against the existing wall open.

The sales guy from Safe Step was extremely nice and very smart. He knows his job well. He sat down and talked to us like he was one of us. We felt very comfortable with him. We felt very comfortable with the workers too. They were extremely nice as well. Any questions we had to ask that we asked, they answered. They were very prompt and they never stopped working. They got through in less time than they expected to. They really did a good job. I would recommend them to anyone.

We like everything about our Safe Step walk-in shower. The installation team was great. The only thing I don't like is that the glass doors are clear. I would have liked opaque doors but they didn't have that.

The rep came and told us about the Safe Step walk-in shower. We put a down payment and made all the plans. He was very nice. The installation went very well. My mother and I both use the shower and it's easier for us. It's more convenient and I'm very satisfied.

Safe Step did a good job. I like the handholds and I ain't got a big step to get in it. I got a simple design and if others want the top unit, they better plan on putting a bigger hot water tank.

Safe Step sent a booklet, so we went with them. We went through the VA for my purchase and there was a lady that helped us. She was fine and the walk-in shower is good. But the VA paid $6,800 and I paid $2,000 more with the work, but I didn’t see the $2,000 of work that they’d done. When they put my shower, I got what I was supposed to have according to the book. I just want to know what I paid extra for. Other than that, the shower is beautiful.

I had seen Safe Step's advertisement and I had been looking at their walk-in shower for years because I had a problem with getting my leg out of my bathtub. I also had a cousin that had to go in the home, Delmar Gardens, and in her room, they have the walk-in shower. It looked nice. Then, I have neuropathy and one time, I thought I lifted my leg up to get out of the bathtub, but I hadn't and I almost fell. That was when I made my mind up to go on and get a Safe Step.

I enjoy the shower that I got from Safe Step. When I got it, the installers came in there early in the morning and they never stopped until it got finished. I'm very much pleased with it. But I've seen on there that they had a $1,500 discount if you did it in January and I wondered if I got the discount.

My husband is 78 years old and he kept falling. I was trying to find a safe way for him to bathe. He couldn't get over in the tub, so he wasn't taking a bath. My son gave me Safe Step's telephone number and I decided to get a walk-in shower from them. We had another quote, but that company's price was too high and I couldn't afford that one. Safe Step's sales rep was okay and the installation went well. The installers came on in by 7:00 and by 2 o’clock, they were through. My husband is doing better since we got it and he's bathing every day now. He also hasn’t complained about it and he hasn’t fallen.

My shower started cracking up and all in the bottom. It wasn't a good unit when it was put in there. I saw Safe Step advertised in the newspaper so I called the number and a salesman came over here. He was all right. And the people who came for the shower installation were very professional and nice. They were extremely good and the installation went well. But there was a holdup with the curtain that went with the shower. I had to put up a temporary one. I have it now. I like my shower and everything is good so far.

Safe Step was the first one to respond to my request for information about their product. The salesman that came to my house was fantastic and he was very thorough about everything. He really connected with us and we really liked what he had to say. The crew that came out for the installation was wonderful too. The walk-in shower was for my dad and he only used it once. He's been in the hospital ever since. But he was very happy with that one experience he had with the shower. I was trying to assist him and help him in any way and he asked me to leave him alone as he was okay. Seeing my dad have that independence that one time was great. We've been extremely happy with the walk-in shower. Everything has been great.

Safe Step was accessible. I got their walk-in shower and the gentleman who installed it did an excellent job. He was very nice, patient, and understanding. I like everything about my walk-in shower and I'm very pleased with it. I wished I could’ve gotten a different whole bathroom to put the shower in. I recommended this shower to friends and even showed it to them.

I needed to redo my bathroom as it was old. I got a walk-in shower from Safe Step. I just need a shower and I enjoy having that. It was good all the way around.

I was looking for a walk-in shower and when I was looking at an article, Safe Step's product looked good. I called them up and went from there. I felt really good about the two fellows that put it in and they did excellent work. They took very good care of the house. No fuss, no muss. They came in the morning and left in the evening. We are enjoying our walk-in shower very much, particularly me. I'm in a wheelchair and it makes it very nice to get in. And it just worked out nicely. I like the access to it. I could get out of my wheelchair onto the bench to take a shower, and be in and out of it without getting all shaken about falling.

I'm at the age where I need something like a walk-in shower and the one I got from Safe Step has been very nice. My experience with their sales rep and installers was really good. They did the installation in one day and I was very pleased. Both the workers were very good. I'll make them to come out again to put a door on that shower, but I'm going to pay this off a little bit before I do. I like that the showerhead is so flexible and I like the big seat that I have to sit on. I can still get in and out of my other tub, but I like the fact that when I get a little older, I can just walk in to the shower.

I have some leg issues so I needed to have that short clearance to be able to step in and out of the tub without having to lift my leg too much. I was looking at walk-in tubs and unfortunately, the walk-in tubs did not provide enough leg room so that meant a shower was the next option. I went with Safe Step because I liked their price better than the other ones. I have to give the guys for the installation credit. They knew what they were doing and they we were even out here yesterday fixing one of the grab bars that loosened up slightly. It took them maybe 5 or 10 minutes at the most to fix it. I have no complaints about their ability to properly install it because I sat and watched them. So far, so good. The shower is what I expected.

The salesman did a great job. The installation team came and did everything in one day, and it worked out great. We're very happy with it. It's a good thing for my husband. We got it so he can get in and out and able to sit down in the shower. It's been a blessing to us. But it's very expensive even though you get extra stuff in it and that's one thing I wasn't aware of.

The Safe Step installers took about a day and they were out of here. They did a good job. I like the shower. My favorite feature is the water falling on me.

Safe Step's installers did a great job and cleaned up behind them. With my new tub, I like that I'm able to sit down in it rather than stand up or sit in a stool in the shower. This is the best of the best. I love it.

I’m sort of crippled right now and I couldn’t get in the bathtub to take a bath. When I saw the ad I called to see what was going on, and I bought the Safe Step that day. Their installers did a good job. I had particularly liked that rain one that comes down over your head. However, I had just bought a bathroom grab bars all over the house and I had a long one just under the window in that shower all along the wall, and I told the installer, “I'd like to keep that one,” but he said he'll give me a new one. I said I’d like to keep it for my son but I haven’t seen it. Another thing is I thought we had a leak in it last week, but it was just the way we were closing the doors. Other than that, I really am happy with it. It was good money spent.

The sales representative was friendly but the installation, which took a day, was terrible. He was supposed to be there to supervise and to help me understand what was happening and he was way out of town. One installer was pretty decent but his helper wasn't a friendly type guy. I also don't like anything about the tub. I wanted a regular walk-in shower. My wife and caretaker thought that the walk-in tub would be best for me 'cause I've got Parkinson's disease. And so, she kind of hinted me in that direction and then, she stopped it. She said it was too small for the room. I told the man to go ahead and do it. I shouldn't have done that because he didn't help me. He kind of forced me into buying it. My wife does not like the tub either.

After I built the house, I put down Luan and then I put tile down and that raised the floor up a little bit higher. When Safe Step took the old tub out, they didn't build up the floor, like with plywood, to make it even with the tile floor. And I wish they had done that. I asked how big is the lip that you step into and they said it would be three inches, but where the tub is not up to the height of the tile. It only gives me about an inch lip, where I'm supposed to step in and to keep the water from splashing back out. I had to be very particular about the shower curtain being in the right place and all that kinda stuff so it doesn’t get on the floor.

We first ordered the tub, but when it came and arrived, my wife couldn’t close the door on it while sitting in it. She has restricted mobility. So, we sent that back and took the shower situation so that we’d have the open shower and that was put in. The installers did a good job. The shower looks very nice and it keeps my wife happy.

Safe Step Walk in Tub/Shower misrepresents the services and products regarding shower installation. When purchased, salesman said Safe Step manufactures, installs, and maintains their product. They do NOT. An area plumber is subcontracted to install. When I informed Safe Step representative that having a random plumber install is not the same as Safe Step installing it I was told Safe Step pays the plumbing company to install the product and subcontracting is common in construction work. I then asked if the plumbing company’s only employment is installing their product and they don’t do any other work. Representative said she can’t say that.

I like that the rep of Safe Step was low-key. I had salespeople from two other places, and one was very pushy, nervous and seemed really desperate. Other one was fantastic in terms of the presentation was very slick and nice and she had all of the correct information, but l like the low-key attitude. I was dreading the installation though. I thought it was gonna take a couple of days. I didn't know how they were gonna do it in a day, but they did. They were courteous and they couldn't have been nicer. The nicest feature of the Safe Step was the two kinds of showers. I like that you can go from one to the other or just stick with one. I also like the adjustable part, the one with a long hose. The showerhead itself has five different adjustments as well and I wasn't expecting that. I also feel safer with it because there's plenty of room. If my husband's aide needs help or he is struggling in any kind of way, she's right there. She can get in, get up, and it's easier.

Safe Step did a very good job of installing our new step-in shower and I’m delighted with it. Everything, so far, has been difficult in the installation. We’re unique and we have the first floor of a condo. And the bathroom above us had a problem with the line for their heater and defroster that came right down under our tub. And the day before Thanksgiving, they found that they couldn’t proceed without us getting an electrician in here and getting Freon emptied out, and it was very complicated. We got that done. They had to come back a second time and do the complete installation, which they did. The doors from the get-go were delivered damaged, not to us, but to our local storeroom, and they had to wait for those doors. So, we had a temporary shower curtain put up. And so, the third time they came back, I was in the hospital, but my husband said they put in the doors.

I had Safe Step put in a walk-in shower and everybody's in love with it. The Safe Step rep talked to me, and he showed me the demonstrations of the tub, how they would do it and how they would order it, but I told them no one here took baths. Everybody here took showers. And with my age, it is easier for me to just take a shower than to get in a tub because I have had two back surgeries. With the shower with two showerheads, I could have the second showerhead go and get on my back where I had the surgery because when it gets cold, I have a lot of pain in the lower part of my back. Also, being in the tub like a sauna bath, it takes some of the breath out of me.

I heard about Safe Step either through American Leisure or the VF magazine, and I got the shower instead of the walk-in tub because of my age. I had it placed where my tub was and the interaction with the installation team was great. The shower head comes out, goes up, goes over, and comes down with a flat head on it. I’m getting used to it, but it’s not like the ones I had before. I might go with another one if I knew that they had any other one.

We agreed to a Safe Step walk in SHOWER from this company. As many salesman do, they promised high quality, quick install and misleading construction info. 10 weeks later they are finally finished. Floor pan is only high quality piece installed, and to their credit, seems very good design. The rest is very basic, Home Depot supplied material. Overall experience is very disappointing per the total cost we paid. My advice is to either do it yourself, or find a local contractor.