Safe Step Walk-In Showers Reviews

The initial contact with Safe Step was wonderful. The sales rep was a very pleasant man. But it took quite a while for them to come out and install it. They had given us an initial date then it went past that date. When they came out to do the install, they did it quickly. But there were a couple of issues. There were three panels that went in. The third panel was not behind the showerhead but on the opposite side of the showerhead. When they were drilling that to put up the last panel, they drilled through the other side of the wall. The installer was very upset with himself, and he came out to the living room and apologized. He said, "We're gonna seal up that hole. It didn't go into your fuse box. I'm gonna put a temporary thing up. You still won't be able to use your shower until then." This was a Tuesday. He said his brother is a plumber and that he'd send him over that Friday to put the last wall up and fix everything.

I had a complaint and they were very cordial. My only regret was that I was taught I get three different quotes but I didn't. So, I had no way of knowing if the price was good, high or low. I just took it on the amount of people that had it installed that what I got was a fair price. Other than that, I like that I can sit down in my Safe-Step shower. The service was good and I was happy with it.

The sales rep was very knowledgeable and the installation team was courteous and nice. They did a good job. I'm very pleased with the Safe Step walk-in shower. My favorite feature is the fixture where you turn it on. It's always in the same temperature.

The sales rep from Safe Step was very knowledgeable, polite and able to sell. He was good at what he was doing. The installation was very good but the installers were supposed to finish the outside of the wall that they put up, and they never did. They had to build a wall in order to put the shower up because I had a clawfoot tub before and they had to put some tubiforms to make the wall. They were supposed to put something over those tubiforms and that was not done. So, when you walk in there, you can see the tubiforms in the back of the shower wall. I called the representative and let him know about it. I assumed he was gonna take care of it but nothing's been done yet, and that's about a month ago now.

I called them and they were here within three days. The sales representative at Safe Step was very thorough. He had everything right there in front of him. They got a book that you can choose from. 12 days later, I had a new shower. They came here in the morning, cut the other one out, vacuumed everything up and put the other one back in by the afternoon. We're enjoying our walk-in shower.

It was a positive experience from beginning until end. Safe Step's rep arrived on time and covered everything. He knew his product. And we didn't feel pressured. We were pleased. It's a big investment. And when I said it was a good price, it was pricey. But given all the factors, we chose to go with them. The installers were on time, thorough and clean. They were quiet and knew what they were doing.

Michael did the presentation and he had a good attitude. They did the installation in a couple of weeks and it was going good all the way up until I started asking questions. They showed up late on the first day and the next day. Then, they had to beg for time so they could stay to finish it up. I found a few things after using the shower a couple of times. They had a couple issues with the floor pan, the drain, the aesthetics of it and adjustments. It is not the best quality I've seen and it's not a $15,000 job. They sent a guy out to take a look at it. He said he has to make sure he gets the right panel and that he's gonna come back with the time frame to call me up and let me know.

The sales rep was very nice and informative. He answered all of our questions. Safe Step said they were gonna get the installation done in a day, and they did. It costs so much and yet, it's just a generic shower. My brothers had some questions about the flooring. It was my understanding that they were going to replace any flooring that was bad, and there was an area where they just put another piece of plywood over the top of it. So we called them, and they came back out to look at it, and I haven't had a chance to talk to my brother since then. I'm not really sure what the outcome of that conversation was, but I have confidence that it'll be taken care of with whatever the outcome.

Safe Step's rep was nice. We sat in the kitchen and talked. He went over everything. I originally wanted a walk-in tub. But I don't have anywhere in my house to put another water heater. And my water heater is too small for a walk-in tub. So, I had to downgrade to a shower. We started talking about the cost. It was too much. But when you get the quality of the work that they put into it, and the fact that I wouldn't have to worry about getting it repaired if anything tears up on it, all I have to do is pick up the phone and call them. And they would come fix and replace it. It has a lifetime guarantee with it.

Safe Step Walk-In Showers lost money with me because the person who brought the first shower brought the wrong stuff. It was supposed to be a shower for a wheelchair. Safe Step corrected the problem by sending a second shower. It took a while to get it here. It's not a one-day delivery. It's more like one month. The second people took the shower out and put the new one in which is now satisfactory and hopefully, will work all right. The people who installed the shower were very polite and understood the problem.

Safe Step Walk-In Showers came out and did a presentation. The rep went through the presentation as far as which model would be best for us. And he sold us on the luxury model with the jets in the front. When they put the jets in, the water pressure went down because the pipes were half the size of the original ones. Plus, they couldn't reach the thing. They had put a hole in my shower in order to install it. So, I have to take that out and see if they would return it for me.

The presentation by the rep came at a time when it was necessary. My husband was not able to get in the shower by himself and my son had to come over. So, we were anxious to get the installation done because of the time frame. But it was done in bits and pieces. It wasn’t a one-day thing that Safe Step promised. The truck broke down and the installers had to go back and forth with stuff on it. And the shower curtain never got delivered. They said that it was gonna be mailed but it never got here. My husband is now in a nursing home and he keeps telling me to use the walk-in shower. But I have my own bathroom that I've been using and I told him that when and if he comes home, I'll consider it.

We need a facility for a sister-in-law who visits that has challenges. The sales visit with Safe Step was good. We had some specific requirements. Although my sister-in-law is not wheelchair-bound, we had some height requirements and certain safety bar locations. We needed to make sure that the shower could accommodate from a safety standpoint. So that was really good. Safe Step gave the safety features that my wife was comfortable that my sister-in-law could maneuver by herself, which was a key thing. They were able to provide that assurance for us. My sister-in-law loves that she doesn't need any assistance the way it's set up. So that was perfect. We had to convert quickly and it was timely with Safe Step. The work was done really well. The only issue was that the install crew had some challenges with their vehicle when it came in. So they started and stayed later.

Wonderful representative. He was so thoughtful and really cared about what I needed. He was not pushy or hard sell about add ons. He explained every option and detail until he was sure I understood and had no questions. He arranged financing. We signed papers and had copies before he left. They are set to install in one day on September 25. Am excited to see it.

We needed a walk-in shower because my husband is legally blind. We were stepping in and out of the tub. We figured that a walk-in tub would be easier for him, which it is. Safe Step was very nice. The installation went well and they finished up today. It is wonderful and we love our walk-in tub. We thank Safe Step.

The rep was good. He asked questions. He explained everything. It was good to talk to him. And he came up with, "This is what we're gonna do and this is how much it's gonna cost. And this is when we can do this, that, and the other." And I went, "Terrific. Great." The installers came in and put the shower in here together. They laid their tarps and things on the floor to keep from messing up my floor. And when Eric went out of here, he forgot to pick them up. When he came in, he said, "Did you put those down?" I said, "No, you left them down." He went, "Oh." I got a kick out of that. But whatever he found wrong in there, he fixed for me. He explained it all to me. I don't remember the name of the young man that was with him. But they were great at what they did. They explained everything, told me what was going to happen, and they worked well together.

The Safe Step shower is a good investment. My mother is 70 something, and I don't like her stepping over a tub. With the Safe Step shower, she ain't got to step up that high, and I ain't gotta worry about her falling or tripping. It got good space, too. On the installation day, they reconstructed everything. They took the tub out, they cut away anything that was messed up, and redid the whole floor. The final product is excellent. There is a chair in there and the detachable shower head, and she can sit down and really wash and clean herself. She doesn't have to worry about bending over and slipping and falling. The grab bars work fine, too. I like the way the textured bottom of the floor of the shower is slip proof. I'm really satisfied. She loves the product. It's definitely made it easier for her to get around and shower. I use it sometimes. I like it. It's accessible to her and to me.

I called Safe Step and told them what I needed and why. The girl said she would send a salesman out the next day. This was on a Thursday and the salesman came on a Friday. he was excellent. He was friendly and he answered all my questions. We talked and he told me how much it would be as well as the repayment. He measured the area where the shower was to go and it was good. He sent me some samples of the walls and I didn't have a problem figuring out which one I wanted. I got the gray marble and it looks like it belongs there. The contractor did a great job with the installation.

We ran into some complications that I had to fix so Safe Step could put the shower in. I had to level the floor. I had to make the drain suitable for a Fernco fitting so they could attach the drain line, too. It took me a day, but Safe Step had to reschedule and come back. And it took close to three weeks to get the final installation in. The guys did a good job. It looks good. It has the seat, the grab handles, and the place to hold the shower to the side instead of on top. My mom is happy with it.

We called Safe Step and a nice man came and talked to us about the shower. He said we could get $3,000 off if we signed up that day and we'd have three days to back out of it. We had to make $1,000 deposit and then the rest would be owed. The day they did the installation, they thought they could do it in one day. A nice gentleman came from New Jersey and he couldn't get it done in one day because my iron tub with a porcelain cover was almost impossible to get out of where it was. He had situations in my bathroom to deal with that he didn't usually have, like cutouts at the end of the tub. But he did a wonderful job. He thought he couldn't put the kind of tiles that I wanted and he didn't think they would fit that area but he managed to find a way to do it. I am very pleased with it now. The shower has all the safety features and it's all the safety features that I like the most. I would do it again in a minute.

The Safe Step reps were on point. They went a little bit more the call of duty and they did a very excellent job on my chart.

The installation was done within a few hours. It went okay. I like the walk-in shower I had done. I don't have to step over anything. If it were a little cheaper though, it would help.

The rep was honest and truthful. It wasn't a high pressure sale. They changed out the tub for the walk-in shower.

The folks that put the shower in were nice. But they pulled up a couple of pieces of tile off the bathroom floor but didn't say anything about it when they left. Also, the thing at the back of the shower doesn't go all the way down to the baseboard. The installers tried to fill it in with putty but it didn't stick. I can just push it back and forth. Their rep Sierra said somebody would call me. I'm not satisfied with how they cut this stuff for the money I gave.

I'm not happy with my Safe Step. The original order was for three grab bars and they only had two. So, they put one that was slick and not rubber coated. When we first tried to use the walk-in, we almost had a very serious accident. I called Safe Step and said that this was not going to work. They said that I was gonna have to pay for a new bar as I didn't have it in my order. I also explained to them that when I turn the handle towards the blue dot, it should be cold but it's hot. When I talked to the installer about that, he said that the handle was a flawed design. Maybe they're getting them for $2 off from China or they're painting them wrong.

We got a shower from Safe Step and the installation went wonderfully. The three men that put it in were so helpful, and they did a wonderful job. They explained what they were doing. They started at about 8 o'clock and they were done at about 4:30. We got the shower that has the seat for my husband and has a nice shower head. It's exactly what we needed. We have a set of shelves in there. It's got a nice non-slip floor. In the shower, we have two handrails and there's a little thing on the side that when my husband's sitting in the shower seat, he can bring the water down and hook it in there. We're very satisfied with everything. I'd recommend Safe Step. The whole experience from the time we bought it to the time it was installed was very wonderful for us. Their people were all wonderful, too.

Safe Step's salesman was very professional, on time, and knew his business. We had a very positive experience. Safe Step was a little pricey but they delivered sooner than promised. They were two weeks early. The installers did a great job and communication was excellent. They kept asking questions and made sure that the shower was put in the way we wanted it. They worked seven hours and they were conscientious about cleaning up. This is the nicest shower I've ever had in the many homes I've lived in. It's very easy to maintain, the operation is simple, and it looks nice. The way it's set up makes it very easy to bathe and I feel cleaner when I get out. It's well set up and you could find the information that you're interested in without going through backflips.

When the salesman from Safe Step wrote up our order, he indicated that the installers were going to rip everything out completely and put all the water from a board in there. But they didn’t rip everything out because they said it already had a waterproof thing in there. I should have gotten a little discount on account of that but I didn't hear anything from anybody about it. Other than that, the guys who did the installation were pretty good. It was supposed to be a one-day thing and they were here for two days. They did well cleaning up and I’m satisfied with the way things turned out. I also feel a little safer now with my Safe Step walk-in shower than I did with the bathtub.

We wish the tub was wider because my dad is a good-sized fellow. Also, he does not like the locking lever inside the tub because it takes up a small amount of space. That latch being there is the same as a tub being that much narrower. But the plumber that installed the shower has been out before. He's a nice fellow.

The sales rep was a very nice person. He told me he was gonna get my walk-in shower in and how proud I would be of it, and I am. I was afraid I would fall and now, I have my chair and I just walk in. I don't have to start climbing over the tub like I had to do. I can sit down comfortably and just the water coming down great over my head. I just like it. It's wonderful. The floor in the shower is fixed where you don't slide, which is nice. The first three days, the hole came in in the snap part of the shower and I can't close it the way I want to snap it. But I called Safe Step and they seem to want it to go all the way around the world about it so I haven’t called anybody else. I don't understand though. A shower curtain shouldn't be in the way of anything but I didn't get any information on it.

Safe Step was very familiar with what I needed and I decided to use them. The reps told me what to do. They handled most of the paperwork and they knew what kind of shower the VA would pay for. It was great working with them. The two young men that they sent out for the installation were polite and we got excellent service from them. They were terrific. They put the grab bars on the very corners of the shower but didn't put a grab bar inside the shower. My husband is handicapped so he needs to have that inside the shower so he won't fall. So, I had to order another one and pay for that. I talked to someone yesterday and they were gonna order it and have it brought out and installed. But we like the new walk-in shower. It is handy because I can get in there and help my husband shower. Our other shower was too small and we had just a shower chair in there.

The installation of our Safe Step walk-in shower was great. The installers did an excellent job. They were very thorough, friendly and very knowledgeable. Any questions I asked, they were able to answer them. And each step of the way, they told me what they were doing and cleaned up after themselves and made a real big presentation of it. I love the final product. It's great. I had the safety bars and the chair installed. The great thing I like is the fact that it's nonslip. You can stand in the shower and don't feel like you're gonna slide. It looks good and updated. Doesn't look like the bathroom is a throwback to the 1950s.

The Safe Step rep was great, thorough and he answered every question I asked him. He explained everything. I was very satisfied. The installers were great, kind and nice. They did an excellent job. Everything was perfect. When they were done, they cleaned up everything, got the stuff and did the carpet. When they said they were gonna be here, they were right on time. I love my walk-in shower. It has a shower hose. They got bars where I wanted them. They asked me where I wanted the bars, what would be good for me. And that was a good thing because it was personal. I liked that. When I almost slipped in the tub, and my leg was shaky ‘cause I got a bad hip, I was nervous every time I got in there. But now I can just walk in there and sit in my little chair. And I stand. But when my leg gets weak, I can sit down. I'm happy as a lamb about my new shower.

The handrailings are in a perfect location and the showerhead attached to the side wall is ideal. The people in my care want to shower more because it's easier to do. They can sit on the seat and be done with it.

The product is good but the sales person sucks. First the sales person was late the day of our appointment then when it came to the financing part he was rushing, we asked what the monthly payments will be. He rushed to say it was just in the $200 range and submitted the application. He insisted that all the information will be sent to us. When we got our bill, yes the minimum payment was in the $200 range but it will cost us more in the interest rate and longer to pay off, but if you pay a triple the amount will save like $13K on the interest rate and pay it off with in 3 years.

Safe Step did great and I'd recommend them to anybody. I'm glad I found out about the walk-in shower and I'm glad I got one. Three good guys got here around noon and got the installation done in 5 hours. There are no leaks and the water runs good.

Safe Step's rep was thorough and explained that the product was all American-made, which was very important to me. I was impressed with his honesty. The installers worked very hard. They did it in a day. They left no trace. The concave floor is wonderful. It holds our feet when you step in there. So, it really is a Safe Step. I'm 90 and it's safe. I love it. My daughter looked at who had discouraged me from doing it and she looked at it and she said, "Mom, this adds value to your house."

The fellow talked to us and walked us through. It was very nice. When we had some problems, he came back and talked with us again. And we had a problem with the amount in which we were told that the tub would cost us and he talked with us again. So, we finally decided that we would go with it. We really needed the walk-in shower so we decided we would deal with it. The installation went well. We had issues and we called Safe Step and the techs came back and took care of it. So, everything is fine and we are enjoying the walk-in shower. My wife has to have a seating and enjoys sitting there. We should have been told though that there should have been some type of soap dispenser that would hold soap and things that she needs somewhere near the shower holder. We discovered that we need it and we probably should have had it.

The installation went fantastic. The people that worked here were wonderful. Our walk-in shower is wonderful and I love it. It's comfortable, very helpful, and easy to clean. Just wipe it. I'm very happy with it.

I liked Safe Step's price, and I felt comfortable with their guy and the product, so I went with them. The installation went great. I thought they would have to cut the tub in half. He got it out in one piece. I said, "I don't believe you did that." They did a good job in installing it. It took them one day. I love my new walk-in shower. I like that it has a seat. The only thing I don't like is I don't have the water pressure. We had a well, and it had all the pressure. But we couldn't replace the well, so we had to go to the city, and that's where it messes up. I'd tell a friend that they should call Safe Step and get a price.

I liked Safe Step's price and quality. Working with their sales rep was seamless and easy. The installation went perfectly. The shower doors broke in the box in their van, so they had to order them and come back and put it in, but they put a shower curtain in and they did a great job. My walk-in shower is great. I like the rain head and my wife enjoys the seat.

They did good work. The only thing I wanted put in was a soap dish at the end of the tub where I don't have to sit there and try to hold it. Because the soap slips out of hand and drops on the floor. You gotta get down and get all to get the soap. But they said it came with a different package. But the rep said he would come back and do it a little bit later.

We had a tub and it was getting very difficult for us to get in and out of it. We got a Safe Step shower and the experience was very good. They came and they installed it in one day. They took out the old tub and installed the new shower system. It was very good. They worked quickly and were very efficient. I've tried the shower a few times and I find it to be very good. I like the way you can control the different parts of the shower. I like being able to turn off and on the overhead shower. Overall, Safe Step is worth a try.

I knew what I wanted because I had researched it and Safe Step hit all my check marks. They came out and I said I need a date. The installers were done in five hours ripping out the old one and in. My dad's wife likes the Safe Step walk-in shower. If you are a veteran, look at Safe Step.

We have a Safe Step tub and a shower. My husband and I are happy with both of them. We had the same team for both of them and they were fabulous. Everything went very smoothly. I like the rain head, the regular shower, and the chair.

The installers have done a good job on our Safe Step walk-in shower. They had to come back and correct one thing, and it took three weeks to get resolved. But it wasn't anything big. They just didn't caulk something that they should have. I like the walk-in thing, not having to get in the bathtub, and it's easier to clean. All in all, Safe Step is a good company and I had a very pleasant experience with them.

The representative with Safe Step was a nice guy. But there was a lot of pressure to "buy now" to save X number of thousand dollars. I understand that that's the way a lot of remodeling companies do business but it's irritating to the consumer. But the installation was timely. They were there when they said they were gonna be. The guys were very nice and tidy. They were in and out in a few hours. I like the walk-in shower. It does what they said it would do and it's the quality they said it would be. The interesting thing is we haven't heard from anybody. Usually, a lot of companies will check on you in a month to see how you're doing or if you have any questions.

I love the Safe Step shower that I got. It's perfect and everybody that sees it loves it. They did a nice job on the installation. I had a stand-alone shower that didn't have any bars and had a glass door. When you get in it and shut the door, it didn't have a seat. The floor was slippery too and I didn't know what I'd do if I fell in there. The walk-in that I got from Safe Step is open, 48 inches long, and 32 inches deep. It has a shower curtain, the shower wand, a seat, and the two grab bars in there. I like the location, drain, shape, color, and material that it's built out of. Plus, it doesn't leak. It's everything that I want and there's not one thing wrong with it.

Once they got finished, it wasn't done right. They tore up my bathroom and had to come back and repair it. It took them about a week. It was me calling and calling. When they said that they were gonna come, they didn't show up. They finally came and it took them all day to fix it. Other than that, my husband and I love the shower. It's easy to walk in. It's a roll-in in case he has to come in in a wheelchair.

I love the grab bars in my walk-in shower and I like the shower doors where they slide back and forth. But the seat is way too high, so I don't use it. I could use it if I have to, but I don't want to because it's too high. Also, there are a lot of spots where there's no caulking on it on the floor panel. I called Safe Step back, told them the seat was way too high, and they said that's a safety issue, so it had to stay there. And if I wanted them to come out, they wanted $180-some. It should have been lower to begin with and I shouldn't have to pay for them to change the job that they did. I tried to figured it out but I can't figure out how to tear it off without pulling something out of the wall. So, I haven't touched it. As for the caulking, it's just left that way. I'm an old man and I can't get down on my knees anymore but they don't really care. The way they talked to me on the phone also turned me off and that's why I don't like the whole setup.

I was working with Kevin who was very much a salesman. The price was a little high but I decided to do it because I needed to get a shower in place of the tub. Kevin did everything he was supposed to do to sell me the shower. The technicians came from Albuquerque and were late. Patrick was one of them. They had to wait for a store to open so they could buy supplies. It's a distance to get here. I'm in Silver City, which is far from everywhere. Then they left and went to get some equipment they hadn't been able to get and came back. They seemed to be working very consistently and efficiently. But I realized later that it was a little too efficient that I felt like they were rushed. Since I've seen the quality of the installation of the project, I wish I had gone with Jacuzzi.

The installation was delayed. But when it happened, they were very professional. They explained what they were gonna do and left everything clean. We love the walk-in shower. The bars they put on the walls are very helpful.

So far, so good. I like feeling safe getting in and out of the tub.

It was good service with Safe Step. The only issue I had was that they scheduled me, but on the day I waited, they didn't show up. They said they meant it was the next month. The crew was great. Last week, they had to come back and secure the handrail, the safety bars, and the door handle on the shower. The the grab bar wasn't installed properly and it was weak, bouncing back and forth. It wasn't secured to the wall and there was too much space in-between it. They came to fix it and took them about three hours because of the situation on the walls. They had to drill through the wall a little deeper.

It took a long time for the two guys to install our Safe Step walk-in shower. They got here around 9:00 and they didn't leave until it was late in the evening. But their work was very good. Everything works and in each corner of the shower, there are little stories. They had the parts that they put on the wall for me to put the shower head down there. I also ordered a chair to go in there because my son is a amputee and when he comes to visit, he uses that because he's got one at home. I might use it as well, but I like what I'm doing right now. Having the walk-in makes it safer for me to take a shower. It feels natural, too.

Safe Step has more of the safety features that I wanted in the shower. They are a little expensive, but they give you a very safe shower. The rep was upfront and told me everything. He gave me a good description of what they were gonna do. The only thing was they couldn't put one grab bar because of the window in the shower. They dropped the price of it by $199. I love the shower. It works well. I like the bars around the faucet when you turn the water on. That way, if you're not steady, you can hold on to that. I got the rain shower head on it which I like too.

Working with Safe Step was good. Installation went well. I like my new walk-in shower well. I don't have to lift my leg up really highly. I recommend Safe Step.

The Safe Step sales rep took his time and he sold me on the product because I really wanted to get it. He was really good. For the tub, the installation was a long day, but they tried to work as expeditiously as possible. They cleaned up behind themselves. They showed me how to use the tub. For the shower, it wasn't as long, but the installers also were very courteous and cleaned up behind themselves. I enjoy the tub. I usually take a shower during the day and depending on what day of the week it is, I take a bath, sit down and let the water run. It's easier for me even if I'm taking a shower in the tub area. I'm very satisfied with the product.

I called Safe Step and spoke to Amy, our representative. She came out and showed us a fast little clip on the showers. I told her we would love to have it, but we wanted doors on our shower. She said they don't put doors on the showers. I told her we couldn't do it but she said, “I think I know someone that can install doors for you.” I said, “If we can do that, we wanna go ahead.” We went ahead and I paid her $6,000 down on it that day.

I cannot say this is satisfactorily completed yet. They have never gotten back to us with the completed paperwork. We have not expressed the completion to the finance company to pay them. If sounds like we are not happy then call this company for further answers.

We had quite a talk with the rep and he was the most pleasant to talk to. The installers put tarps and carpet lights all the way through the hallway. They went to work on the installation and did a good job. There used to be a glass door where my shower used to be. They had to take it out and put a curtain up on it. The tile ran outside of the bath shower. The tech said, "Okay, we'll make sure we'll put this all the way out here so we can cover everything up if we're taking the tile down." But it didn't get done that way because though they took all the tile out, the last row on the outside of the shower didn't get covered. I have to have somebody sand that down and repaint to match what the rest of the bathroom looks like. Also, I'm trying to figure out the dial. It has a red mark and a blue mark. I'm assuming that the red mark is the hot side and the blue mark is the cold side. I don't know if they hooked it up wrong but the red side is the cold side and the blue side is the hot side.

The installation went as smooth as a silk and the installers went through everything with me. I'm happy with the shower. It's wonderful and roomy. Everything is easy to get to. It's just perfect.

Pam from Safe Step handled all of the VA claims and they have a lady that all she does is take care of the veterans. So, that was a big deal. The sales rep was very professional and wasn’t overly selling. But he offered certain upgrades that Ronnie may benefit from at his age and with some of the disabilities that he has. He had a very large product knowledge about everything that they offered and some of the things that would help Ronnie feel more independent.

Working with Safe Step was nice. The reps knew about the product and the company. The installation went well too. The walk-in shower was supposed to come one week, then the guy said he had to change it to the following week. I had to change all my dad's appointments at Roswell, but it was all right. Everything turned out okay. The installers put in the shower good, but then a piece fell off and my dad was in the shower at the time. I was pissed about it. I called the guy who set everything up for me. He gave me a number to call for the people to come out to fix it, but they haven't gotten back to me yet.

They were very cordial. The salesman gave us what we wanted. We didn't have to get all these extra things that cost a fortune. They got the installation done in a couple of days. The techs were neat and didn't make a lot of noise. It was a hot day for them but they did a good job. There was a little pipe that had to be changed, so they had to wait for that. The quality of the tub is fine. Everything is accessible. But I would have liked to see a soap tray. I recommend them. The price was good.

The sales rep explained everything and was very nice. When he got here, I had already made my mind up that I wanted the Safe Step. I was just ready for it. The rep didn't have to do very much selling to get me to know that I wanted the Safe Step. But he was very helpful explaining things. The installers then came in and they started working. They worked continuously until they got the shower in. I'm very well satisfied with the shower. So far, we've enjoyed it. I like the handheld shower and the chair that's in there.

The guy that came out was great. Safe Step told us it would be about six weeks before they come out for the installation. Then I got a call within days and they were gonna be here. The guys were here and they were a father-and-son team. They did the work from 8 in the morning until 3 in the afternoon. The shower is beautiful. I love it. It has all the grab bars for safety.

The lady was well-informed and delivered her message very well. We got the walk-in shower and the two gentlemen that came out did an excellent job. They knew what they were doing. They were very efficient and polite.

The people who did the job were very nice and professional. But there are a couple of things that have to be fixed and they are coming over this morning. Minus that, I'd give them 100%. The installation went fine and the quality of work was excellent. I definitely recommend Safe Step. Give them a call and check them out.

The rep did the measurements and did an excellent job explaining the process. The installers were okay but I wasn't too fond of their work. There were golden things everywhere and the showerhead was leaking. Plus, they didn't glue down the strip they put completely. There's a mark on my shower pan. They were down in Springfield, so I didn't have them come back. My handyman helped me with the situation. Other than that, working with them was a good experience. We would like to have a little bit more water pressure, but there's nothing you can do about that.

We were dissatisfied a little with Safe Step because the sales rep promised it would be a one day job. The walk-in shower was for my parents and they're in their late 80s. They don't like to have their life disrupted. And it ended up being a three-day job as the people kept not showing up. They kept having equipment issues and trucks breaking down. I ended up having to call corporate and they said they were on top of it. They said they'd call me as soon as they figure out what was going on but I never heard from them again.

We looked at a couple of companies and decided on Safe Step and everything went just as planned. We needed some pull bars to hold on to and the seat and we didn't wanna spend a lot of money on the step-in tub. The shower was a better option for us. The sales rep was very good and not more than two weeks after we met, they came for the installation. The installers came on time and were orderly. They came at 8 o'clock and were done at 2:00. The shower is taking a little getting used to because the seat is far away from the showerhead, but we're figuring it out. There are pull bars and safety bar, which my husband can hold on to when he stands up. Also, the flooring is nice and it doesn't slip. We're pleased.

We had an old shower that messed up on me. Safe Step seemed all right. Their rep talked to me very nicely about it. The installer were excellent. They come in the morning and were gone that afternoon. I like my shower very much and I enjoy it right now. It’s very convenient and it's easy to get in and out. That's pretty nice. It’s very easy to clean up too.

We wanted the Safe Step tub but the rep explained how that would not work for my son because of his size. So, we had to change to a shower. My son is overweight and we needed a shower with a seat strong enough to hold him up and that was something Safe Step offered. The installers were very good and pleasant and did the installation in less than a full day. And they hauled off all the scrap. We have a handheld and the rain shower and we like it. It works good for me.

The sales rep was very good and explained everything. He gave me all the discounts he could. The installers were fantastic too. They didn't have a lot to work with. I have a very tiny bathroom. It worked out great. I got the two things in the back for soap and on the side, I got the chair and an extra handrail. My mother moved in with me and she's 91. I had a clawfoot tub and it was hard. She had to only take one when I was there. It's great now.

Safe Step Walk-In Showers' rep was a lot of fun. He knew his business. And he didn't try to push anything off on us that we didn't need. Barbara wanted the chair. And I wanted a glass sliding door. The fellas brought it, but they showed me that the toilet is so close to the shower, that it wouldn't be handy. I realized that, so we just went with the shower curtain so I got an $800 refund.

I have a small bathroom and I wanted a step-in shower. I didn't want a door. I know it's expensive but I deserve some fringe benefits at my age. Working with Safe Step was very nice. They scheduled a person to come down and decide what I want and decide if they could do it and set a date. They hired a guy from Hot Springs and he was a very nice guy. He and his wife worked and got everything down. That took them all day. One reason I chose Safe Step is they go down to the bare wall, the studs, and everything. They then reinforce that and they built it back up again. This is an old house I live in and that was what I needed.

I looked into different companies and invited Safe Step to come in and give me their pitch. The sales rep who came out was very knowledgeable and was a likable individual. The install day was kind of confusing, though -- not just for us but also for the contractor. It was different things compounded and he had some difficulty. The shower doors were warped and he had never seen that before. He had to go find new shower doors and come back a second day to finish. I wasn't able to use the shower for two weeks because of that. Also, the chair that's supposed to come with the kit still hasn't been received but the was able to find a comparable chair to install. The only thing that I got a problem with was that the contractor said that he took pictures and did the contract review. We signed it and he said I would get that on my email. I've given them my email address twice and I still have not received the email from the contractor.

The guys from Safe Step that came out couldn't have been nicer. They said they wanted me happy before they would leave, that they’d do it all in one day, and I was told that right from the beginning. The guys were so polite and very respectful. They did a great job. The walk-in shower is wonderful. The only sad part is that I had that put in for my husband ‘cause he was critically ill and unable to walk. He's in hospice right now. So, he's never been able to enjoy it. But my family's been in and out and they’ve showered in it and they come out saying it's wonderful. We really liked it. The whole experience has been really positive. I've recommended the company to several people.

I like the Safe Step Walk-in Shower overall. But I didn't like the service I got. We signed a contract, but they didn't do it in so many weeks. They told me they'd get it done in a month to start with and the contract said six weeks. But it was a couple of weeks after that. I kept calling them and they kept lying to me. They said they got to get the material in and they said they got the wrong color of material. Lots of lies. But the guy that installed it did a really good job. We're really pleased with it. It took him all day. His helper didn't show up that day, so he didn't have any help. He had to do it by himself and he worked all the way through. He didn't even stop for lunch.

I liked that Safe Step committed themselves to doing the job and a proper date. The sales rep was very good. The installers were also really good. They were here a day. However, I didn't think of it as a problem, but I would have liked to see it wider than it was.

The Safe Step salesman that came out was good. He sold me. The installers were good too. However, they were late getting started here. So, they need to be more prompt. But I love the shower.

I've been very satisfied with Safe Step. I like the walk-in shower really well. It's a very nice shower. The sales rep was very good. The installers did a good job. They did a good job with the cleanup too.

The sales rep of Safe Step was great. Any questions we had, he answered. The installation went great too. They did it all in one day. So far, everything's been good. I'm glad that we won't climb over the tub anymore.

I checked into Safe Step a long time ago and decided not to get one because my health wasn't that bad. Recently, I've been having a really hard time getting in and out of the bathtub because it was so high. So, they installed the shower and we worked on it a little bit. I had to have a grab bar and the rep came back and did that for me and it's good now. I like that you can walk in it. You don't have to step up so high. The installers were also wonderful.

I'm 75, and we had an old shower with a big step to go over. We wanted something that we could just walk into. So we called up Safe Step and they came out and told us when they could do it. I called one day before they were supposed to come and asked how they were gonna get the tub through the door. The rep said, “It's not one piece. It comes in several pieces and they caulk it." I also have questions about the caulk but nobody from Safe Step has called me to see how this went. The salesman that came out was so nice. He kept saying, “Oh, please be careful. I know this is hard for you to get into until we can get out here and fix it. Please be careful.” He was so sweet.

I liked Safe Step because they gave all the remaining equipment to charity and it seemed like a good company to me. Aaron was the sales rep that came out, and he's good. I need to follow up with him. There were two glitches that they did that I need to tell him about. I had some pretty expensive fixtures in there in that tub and they took them all. Also, there was an option to have a shower chair installed, and I told them that I didn't want them to install it, but I wanted them to leave the chair and I would do it later and they didn't leave me a chair. Overall, the salesman and the installers were thorough. They were very good at giving me some ideas about what glass panels to get and how to work that. I'd recommend Safe Step. I just thought it was kind of cheeky of them to take all my fixtures.

My father's very pleased with the Safe Step walk-in shower. He loves it. He wishes he would have done it sooner. The salesman also gave a good pitch and the price was reasonable. The installers were considerate of the home. They put down a tarp to walk on so they didn't walk on the carpet. They were fast and efficient. I really like the nonslip floor that the shower still has. I didn't see that on any other of the other ones I've researched. That was an added bonus. I also liked that the seat could flip up if he wasn't using it, as opposed to being in a permanent fixture on the side back into the wall. I would have liked to have had frosted glass. It's a clear glass. But I don't think they offer that, or at least that was what I understood.

The shower part of our walk-in tub is okay and the other shower fixings were fine. But there are a couple of problems. I went to Home Depot and bought a showerhead that would come down more. They had it set way too high. It was going plumb on top of my wife's head. I told the guy that installed it about this and he said that was their standard thing. But what about the short people? That's the whole idea of a safe shower. It means they accommodate me for it to work for the safety of people. I had to go get fixtures and it's just a matter of hooking them up. You don't have to be a genius to do it. I got that solved.

The sales rep was extremely polite, professional, and friendly. He knew his products. My mother and sister were there during the installation and they both said that the gentleman was also very friendly, and professional. He explained that there was a pretty bad storm moving into the area and that he would have to leave a little early to help the company get some other products inside, and he would be back first thing in the morning to finish, and he was. They were very pleased.

The Safe Step walk-in shower is fine. We're enjoying it. A middle-aged man came, sat and talked with us and we went from there. I gave him a deposit, and I had to wait a month before I got it done. He called me a week later and said he had gotten behind and delayed it for another week. It was one day the installer finished his work, but there was a malfunction and we couldn't use the shower. Because every time we turn it on, water sprayed all over the place. So, I kept calling and that is what took the time. It took a couple of days before they got out to fix that. They should have checked everything, but they did not. But he did the same thing. He said, "Everything looks okay." I kept calling there but I couldn't get anybody to come out for a while. Other than that, my wife likes the walk-in shower.

The Safe Step salesman was very good. He told us how to apply for a veteran's loan. The installers were good too. A little messy, though. The first day they were here, they left. The next day they came back, I said, "What are all these things on my windowsill?" They said, "Those are the caps to the caulk." I said, "Something that should have gone in the garbage?" But I threw them away. They were in my hand already. One rep also cut something wrong on the wall. He said, "I usually carry an extra," but he cut it wrong twice. So, they had to come back and finish the next day, which was fine because I have two bathrooms. I also called them back once too. They also had an issue with the drain and he didn't have the drain pipe. I walked down just as they were walking out the door and I came running. I made them come back 'cause they didn't cap the sewer pipe. But everything else was fine.

The Safe Step rep was cute as a bug. His father owns the company and he had lived and/or gone to school just down the road from us in Virginia and it was funny to run into him in Colorado. It was a good experience. He was fine. However, I'm sure that some people need a blow-by-blow. We're fairly bright and well-read and we knew as much about the product as he did. To me, it was way too in-depth and took too long. But that was for me. He probably has to do that for a lot of older people.

The young men that put the walk-in shower in were very polite and capable. Also, the sales rep was wonderful. Because of him, I bought the shower. I love it. Everything about it is exactly what I wanted. It's comfortable, easy to manage, and it works fine. My daughter lives with me and she loves it too. I may eventually put a chair in. They said it can always be added if I want it.

I have a very good experience with Safe Step. The sales rep gave me a pitch and I ended up requesting it to be installed. I really like it. I enjoy taking a shower every day now. I'm really satisfied. I have a basic and there's no chair, there's no hook where you can place your hose onto it if you bring it lower. It's just two safety bars, one on each side of the entrance, and then two soap caddies, which really works out for me well. Because I'm by myself. I don't really need more than that. I'm able to grab that hose and maneuver it around my body very well.

I'm very disappointed with Safe Step. I've had to reach out to them a lot. The girl that sold it to me was great. She was very nice. The installer came and he stayed for two days. He was here from 10:00 to 5:00 the first day. The second day, he was here from 10:00 to a little after 12:00 that night. He tore the tub out. My husband had a stroke. It's the reason I had the tub taken out. The tub had jets in it, so in the closet, it had a motor that had to come out, which he disconnected but he didn't take it out. He was supposed to take it out. When he finished, he was gonna go ahead and finish taking it out and fix the two holes in the wall in there. He ended up tearing up some of my tile and he had to move the wall out further, which was okay. I could deal with that. To me, he did not know what in the world he was doing.

The rep was very informative and personable. He was not pushy and he worked with us with the price. The techs who did the installation were very good. There was one challenge they hadn't anticipated but they worked around it to make it work. The installation took an extra day because the tub that they removed was a spa tub and it had a motor for jets. They had to remove that but it was fine. They were very neat and considerate of our rugs and floors. We enjoy the features of the spa. It's nonslip and very convenient. It's safe and clean. It's everything that was advertised.

When the Safe Step salesman made his measurements, he did not tell me that my shower was going to be four inches smaller. And now, my wife can't use it because there's no room for her to move her arms and she keeps hitting the glass door. It's very restrictive. I've contacted Safe Step and asked them if they could modify it by four inches. The pan needs to be wider and longer. But they were saying there were liability issues and they couldn't help me. I told them I'd sign any waiver they want me to but it didn't matter. So, tough stuff and I'm stuck with a shower that we can't use.

I had a leak and the installers had to come back a few days after I called them. The guy opened up the drain before he had it drained out after he turned the water off and that was what ran down in there and was running down on the ceiling and in the room underneath the bathroom. So, they didn't think anything was wrong. They said it was just water running down there and it was only the insulation dripping. But 10 days later and it was still dripping, which was when I told them. I said something wasn’t right and the guy came out and said it was something to do with the pipe down there. It was a cracked plaster or elbow where he connected it but they told me at first there wasn't any problem. Another thing was, when the installers took the old shower out, there was a shower door. The guy had the boy take it out and he must have thrown it to get it up in the truck. The shower door glass was all over my driveway and nobody said a thing about it.

The rep was a very good salesman. He presented the Safe Step product very well, what was gonna be done, what it entailed and the quality of the equipment. The installation was very good but they were supposed to remove a base underneath the old tub and instead of doing the additional work, they just put it right back on top of the base. It annoyed me a little bit. Also, the shower curtain is almost a foot too long. I had to fold it up and flip it, and the bar where the shower curtain goes is not even. They didn't do the job right.

I love my Safe Step walk-in shower. However, during the installation, they told me I would have to wait another 8 to 10 weeks to get a new floor pan because the one they had didn't fit. When they came and put the other floor pan in, that was when everything went downhill. I'm a neat freak. The goop that they put on the second time they did it looked a little sloppier. I love the shower curtain that they gave. It has these little suction cups so you can stick it. But the goop was spread so far over that it won't stick to the rubber glue that they put on. It has to stick on to the material of the shower, not the rubber.

The salesperson and the lady I spoke to the first time were intelligent and nice. They treated me like I had a brain. Sometimes, they hear an old lady on the other end and they tend to think I'm stupid. The salesperson showed me the three styles that they had, gave me the three prices, and asked me which one I wanted. I couldn't ask for anything better than that.

I wasn't gonna pay them $175 for a seat that falls down. I can go to a medical supply house anywhere and get one for 50 bucks.

The salesperson that I talked to was a former installer. So he kind of knew what to look for. The shower would be installed in one day. Safe Step had a person that does it routinely for them. So it was an experienced person. The installation person came and had two helpers with him. They were very neat and organized. They knew what they were doing. As far as I can see, they didn't damage anything. They were very respectful. They cut the old shower out and then they put the new shower in and reinforce the walls where it needed. Before they started cutting, I made sure they had all the right components. So this way there wouldn't be any interruptions. They completed the work in six hours and everything's been working okay since then. The workmanship was fine. Everything was even and matched up. Nothing was loose or broken. We went through everything before they left.

The sales rep showed us everything and gave us options on what the walk-in shower would look like. We wanted to go with Safe Step because they do the wall installs for the bars to help Rob get a little bit of an easier experience while he's in there. The rep explained the dynamic of what the feel would be like. So, he was very detailed and helped us figure out what would be a little bit better for Rob in the long run. He liked the openness because he is disabled and he cannot always comprehend stuff all the time. So, he tends to repeat himself or he'll keep calling Safe Step during the day multiple times just to remember. The reps were nice to be patient with him so he liked the experience because sometimes, some people will tend to just not answer his phone calls because they already know it's gonna be the same thing.

The installers were really good. But I didn't like that when they put the plastic up around the outside of the door, they didn't cover the AC vent. So, I had white chalk even in my closet. It took me over a week to clean and vacuum. Other than that, their rep Aaron was really sweet. He offered a cleaning crew but I said, "I don't want some strangers going around in my closets and stuff. I'm gonna take care of it myself." He said, "It's not fair. We're gonna call you back." Of course, I never heard anything else.

The reps were the most kind people, when we spoke with them, and they were very professional. The cost was also below every other contractor we interviewed, and they work with the Veterans Administration. My husband is a disabled vet and Safe Step worked closely with them to get the new shower in. The installers arrived early, not on time, which was very acceptable to us. They were two Hispanic gentlemen who were very limited in the English department, but we communicated sufficiently with them when we had a question. They were very polite and steady at work. There was no goofing off, laughing, or cutting up. I was not here at lunch time, but my husband told me that at approximately 12 o'clock, they stopped their job and went out to the truck. They ate a sandwich on the back of the truck, then they came back in and got right back to work.

The salesman, Eric, was very helpful, and the installation went beautifully. I like the shower a lot. I didn't have any handholds in the old tub shower and I had to put a mat in the tub for anti-slip. I don't have that problem anymore. Look into Safe Step.

The sales rep fom Safe Step was all right but I had wanted the tub, and I got the shower. That was a mistake there. When he came out, we discussed getting the tub. I wanted the tub, and he sold me the shower. What happened was I signed some papers, and I signed my name, but I thought I was signing for a tub. I'm in a wheelchair and I wanted the tub where I could get in and take a shower by myself. He told me to sign, but we were talking and my son was there. He told me I didn't have to put my signature and just to put my initials, which the paper said for me to put my signature there.

I was wanting to get a walk-in shower. So, I looked on the computer, and I found Safe Step. I reached out to them and the salesman came and went over everything and had some samples and took measurements. Everything went fine. Two gentlemen came for the installation, and they called me and said they were on their way. They were only here for about four hours, and they had everything done.

My experience with Safe Step was fine. I just wish the people that they contracted to install the shower were more local. The installers told me that it would be done in one day. They told me that they would be here by 8:00 in the morning and be done by 5:00 in one day. I didn't know where the guy came from, but the guy didn't get here until 12:30 PM. So that meant it was gonna be a two-day thing. They were also hard to get ahold of. You call, leave a message, and then you wait five hours before somebody calls you back. It was irritating. I was happy with the shower, but the first time I went to use the shower, the equipment fell apart. I had to wait another day and a half to take a shower. But the Safe Step people got on to it. They hooked me up. I have a broken back. Now, I have a place to sit in the shower and got handlebars. I love it.

I was very pleased that the salesman who came to the house was not some young college kid. He was 70 years old so he understood what it's like for an 85-year-old to have to get in and out of a bathroom. The installation worked out fine. They came by 8 o'clock in the morning and were done by 6:00. I like the ease of using the shower. I'm 85 years old, so I don't get in and out of a tub that well. I feel much safer and it's easy to get in and out 'cause I have the glass doors.

The shower works properly, but I have a problem with the Safe Step installer. When he first set up to install the shower, he did not cut the main water valve off in the basement, so when he went to make the connection, water went everywhere. Water came down on the ceiling in the living room, and it was on my sofa and the cushions, and we had to dry all that out. The installer said he would be back in a couple of days, which he wasn't. I had to call him and he came back, then he did some plastering. He told me to call him back within a week 'cause if it dries, it may bleed through again and he had to come back and redo it. That didn't happen.

I wouldn't do it again with Safe Step. I wasn't satisfied with the quality of the work. They knocked a hole and the caulking is not right in some spots. They didn't support the faucet and I had to get them to come back and put some support in the wall to support the faucet. They haven't completed the job yet. They're repairing the wall. But the shower seat is nice. I like that I don't have to step over the tub.

The reps were very upfront and professional, and that's why I went with Safe Step. When the salesman came, their products were far superior than the other places we looked at. Also, I see on TV all the time, the companies have a one-day shower replacement. That's not true because they gotta have the inspector come out and check the work, and those inspectors are very busy.

Safe Step was fine, but they were little expensive. I was told it was just a one-shot deal and I was gonna tell the sales rep, “Forget it,” but I went ahead with the deal. He said, “The deals that we make today is for today only. We can't go back and redo them.” I used to be a salesman so I knew what was going on. Installation took one day, and it was not hard. I could have gone out, bought one of these things and done it myself, but I didn't feel like it. There's a good warranty as well. I was gonna get a flip down chair with the step-in shower, but Safe Step wanted 1,000. I said, “1,000 for a chair? Is it gold lined? That's a lot of money.” I went and bought my own that I can move around. It's not tied to anything. It's a shower chair made by some company, and they sell it at the pharmacy for 50 bucks instead of 1,000.

The installation went fine but the techs made a minor mistake. They connected the tub so that the hot water is on the back side instead of the left. But my wife and I figured it out and we've been using it for almost a month now. So, we're okay with that. We like everything about the walk-in shower. It made it so much easier for us to get in and out. Overall, the product is of very good quality.

The second brand I called was Safe Step Walk-In Showers. They came and made a presentation on their product. And I was impressed. The rep was very thorough. The product looked to be exactly what I was looking for. And Safe Step could install it in a day. The installers were very efficient and clean. And they did it in a day. They did some extra things for me. It was the salesperson that switched out the smaller seat for the larger seat without charging me extra and had them install a grab bar in the toilet area that was up against the tub, which is incredible that they were able and willing to do that for me. I love the shower. I feel more comfortable using it. And it's a pleasure to take a shower again instead of a frightening thing.

We called Safe Step Walk-In Showers and a guy came out. I didn't like being pressured into it right away. I wish I had had 24 hours. But it was, "You gotta buy it now or just lose 10%." I don't wanna do that, but did anyway. I wish I thought about it more. With $14,000, I could have got a better one for the master bathroom, but that's hindsight. But the walk-in shower works. The person who installed it was friendly. I thought he said something about it's the wrong size too, but it still went in. He didn't finish the first day. But he got it done. And he was great. I helped him a bit. Because my bathroom is in a little hallway, and you have to wiggle around to get to it.

The reps were really great. They let me know everything I need to know. The installation went better than I thought it would go. I love my new shower and my wife loves it too. Once the temperature is set and my wife uses it, all she does is turn it on and the temperature gets back to what it was before.

Safe Step was good. The shower is nice but the showerhead is too high. It needs to be a lot lower. Other than that, I like it. The guys did a nice job, and they were in and out one day.

Years ago, I had a walk-in tub installed in one of the other rooms and we are very pleased with that. So, when it came time to have a walk-in shower put in, I just called Safe Step. The sales guy was really friendly, really nice, and knowledgeable. As far as installation, I stayed out of their way. The installers were very good and courteous. They cleaned things up as they went and, at the end of the day, made sure things were cleaned before they left. Two people came out on a Monday, tore it out and then on Tuesday, they had to wait for the inspector to show up. They came back on Wednesday and put it all back together. The only thing is waiting for the permit took four days. I started on a Monday, and I got my final permit on a Thursday that I could go ahead and take a shower. Otherwise, everything worked well.

Somebody came from Safe Step and told me what they offer, how much it costs and when it will be done. Four men were here for the installation and they took the old bathtub out. It took them all day to clean up and take things apart and put the new walk-in shower in. The shower helps me clean and shampoo my hair. At times, I can do it myself but at times, I need help. The Safe Step walk-in shower is excellent. Right now, I can't live without it.

The Safe Step installers cleaned everything up and everything was done good. They were here late the first day so they had to come back the second day but that was fine. It was no big hurry. The only thing I'm having a problem with is they gave me a 74 by 74 shower curtain that’s a clear one for the inside. And I can't buy one anywhere that size. It's way off and I got two inches of the clear shower curtain showing.

I like my Safe Step walk-in shower. It's comfortable. I like all the features. However, I thought the installer would put one of those racks for me to get out with. But he said that would have to be extra so I don't have the bar to get out of the tub.

I have a walk-in shower and walk-in bathtub from Safe Step. I like their availability and workmanship. The installation team was very good. I also worked when I was growing up. I did physical labor so I knew what a laborer can do with a hammer and tools. They came out with their vehicle. They took all the stuff out and put it outside. They had a way to assemble it right there. They came in and removed everything within about 15 minutes. They cleaned up then brought the stuff in as they built it. These people knew what they're doing. They answered all my questions. I asked them about things. They were very clear and simple. The quality of the product is great. It gets between your toes. I'm 80 years old so the hardest thing now is you clean between your toes and behind your ears. You get inside, close the machine, turn the water on, and it fills up just about to your neck. Then you turn on the jets and that feels good.

I liked how they came out, how we discussed things, and how they put things in and cleaned up. They were very professional, nice and respectable men that came out. They did their job very well. I like the shower. Before, my husband was scared getting over in the tub because he's off-balanced. But now, he showers all the time.

The Safe Step reps were pretty friendly. They explained the product to me. It was a good product. The installers took out the old tub and got everything cleaned up, and then they installed the new shower. They impressed me. It only took them a day to get it all done. So they did a really good job. It was done very quickly. Before they left, they made sure everything was nice and clean. They also explained the product and showed us exactly how to use it, all the features, and how it worked. It was a very good experience. So far, it's been a good shower for me.

The representative and the guys that came out and installed the tub did a great job. They've been great. The tub is usable and it looks great. But I'm still waiting on a shower door and for that to be installed and to exchange a seat and the hand rails to be put on.

The installers were nice. They came at 8:45 and left around 5:00, which shocked me. I didn't think the installation could be done in one day. I love the shower. I always have trouble standing and now I can sit down and take a shower. It's easy and convenient.

Safe Step Walk-In Showers's rep was nice and good-looking. The techs installed mine in half a day. I could walk in the shower, and it's big enough for two. It was worth it.

The sides and the showerhead are fine. I had several other security bars that the VA had installed on the previous shower and the installers installed them with the one that comes with the set. I get my husband in there and he showers on his own now. He loves it.

I gave Safe Step Walk-In Showers a call to set up an appointment. They had a nice man come and sit down at my house. He explained everything to my husband and I. I'm my mom's healthcare proxy. So, I need to make sure everything that we need and she needs, being that it's the one shower in the whole house was exactly what everybody across the board in the house needed. The man was very helpful. I was running late that day. He wound up doing the presentation to explain everything twice, which was nice. He did one for my husband, and he explained it fully to him. He did it again when I got home. He was efficient, understanding, and down-to-earth.

The Safe Step rep was very good. The installers were very professional. They did everything in a day. The shower is very convenient and sturdy. It's also easy to clean.

Everything went well with Safe Step. Everybody was very polite and professional. They were a little slow getting started but that had to do with my local town's permits department. Other than that, everything went smoothly. The guys were nice and courteous. They came in and cleaned up after themselves. The shower looks great. I like that it's very low level to the ground shower so I can get in. It's got nice bars. I'm a very tall person, and they accommodated me by putting it at the tallest height for me when they installed. I would highly recommend them. I'm a 100% disabled veteran, and this is a veteran package that they offer to us vets. Not all companies do that.

The sales rep was very informative. He let me know exactly how it was gonna go and what they were going to do ahead of time. The walk-in shower is great.

My dad and I are very happy with our Safe Step walk-in shower. The quality is fine. We had grab bars and a chair installed. He feels much better and it's much easier to get in and out. He feels safer. I'm much more relieved. I recommend Safe Step. The salesperson was great. He explained everything and showed us videos. Everything he said was true. Everything he said is exactly what happened. The installers came early and got to work. There were three of them. When we had any questions, they answered them. There was not much that we really had to say until the very end when they explained everything. They did everything. They cleared everything. They took everything with them. Nothing was left behind, which was great. Everything was finished before 5 o'clock.

The Safe Step rep was excellent. He had videos. He had all the information. Questions were all answered. After looking at other stuff online, their price was good. The installers were amazing as well. They didn't stop until it was done. I love our Safe Step walk-in shower.

Their customer service was great. The salesman was very friendly and knowledgeable. One guy came in to install, tore it apart and took it out and brought it in. It was done by noon the following day. I like how beautiful and functional the walk-in shower is. It was expensive, but it was worth it because it had a lifetime guarantee and it was very low maintenance. A very good product. The quality is tops.

The installation of my Safe Step went well. They were here at 10 o'clock in the morning and gone by 4:00. I like my new shower. It's now safer to take showers. It was a good experience.

They did a good job. However, they could have done better. I don't like the silicone they used because it doesn't stay white. They told me they'd be calling me and they would check with me during the time they were putting it in. But I haven't heard from anybody. But that's okay. It does what it was advertised to do.

The process with Safe Step was too long. We started in February with our first measurement, and it was not completed till June. When they came to start taking the tub out, the measurements were wrong. They had to redo everything. They got the shower put in. But then the seat that they were going to install did not come with the bolt. We waited on the safety bars to put them up until we knew the exact height compared to the seat. I was very disappointed. But my husband loves it.

I'm very happy with Safe Step. The sales rep was a nice fella. The installers were finished in less than five hours. It was quick, easy and very orderly. I was amazed. It was just two of them and they did a great job. They walked me through it, showed me everything and explained a few things about it. It's roomier than the tub that I had. The only thing I was wondering about is if they had some magic way to keep the water in instead of losing some of it. I didn't know if they had bigger shower curtains available or anything like that.

I like their price and their integrity. They all seemed to be forthright and honest. I couldn't find any deceit in it or anything they said. They backed it up with facts and figures till I was completely satisfied. When they were done with the installation, they showed me all those things that were talked about with the salesman.

The installer of my Safe Step was good. He tried to clean up as best he could. I love my shower. It's safer getting in and out. I got a rain shower and I got a handheld. I can go to town in the shower. I got a seat I can sit down and shave my legs. Everybody over the age of 60 needs that.

We called Safe Step and the salesman came and talked to us. He was a nice fellow. Then a really hard worker came and put it in for us. I really like the new walk-in shower. It's really nice. Easy to clean too. It's worth the money.

The sales rep of Safe Step got me everything that I wanted. He's all stars all the way across the board because he went above and beyond. He had it scheduled out but they couldn't do it until the 20-something of the month. I said, "I just can't do that." He made a phone call but he couldn't reach them. He reached this lady and she was on vacation, took the call and told him what to do. Everything just fell into place. They started building it the next day.

Well Tito was so good. He’s down to earth and is a asset to your company and we haven’t even gotten our shower yet, soon to be installed. Me and my father were very happy with his service so I’m sure our shower will be just the same. Tito was the best. We love him. Don’t let him go. He’s the best

I was disappointed about the whole situation. The guys that came out had to do the job twice because there were many mistakes made. And they left it in a mess. My husband who's a contractor had to fill in things because one of the guys was not experienced helping the other guy. I could tell immediately when the guys pulled up. The helper that did stuff was being taught as they went along. They were nice guys, but I was not pleased with the job.

The Safe Step salesman made a clear effort to come out to the house. He showed us and talked to us about all the models. We liked all the information that he gave us. The installers were also wonderful. There was a little problem with one of the little pieces, but they've already offered to come back out. We just have to coordinate a time. The response time from everybody has been good. Everything's gone well. We did the walk-in shower specifically for my husband and it's been wonderful. Before, we have the normal tub and he had to step way over it. The lower step up now is perfect for him. The built-in chair is also a wonderful feature. He loves it.