Safe Step Walk-In Showers

I checked around with different companies and their ratings. Safe Step came up very high so I went with them. Their rep was very thorough and comprehensive. Everything went very smoothly. The installation crew was very methodical in what they did. They went above and beyond. I got the walk-in shower and one of the installers came down and asked me how tall I was. I told him I'm 6’2. He said, “Okay. I don't want you ducking under the shower to take a shower, so I'll set it up so it's high enough, it'll be above your head when you shower.” That was very nice because he didn't have to do that. I was very pleased with it.

There are a couple of rough spots on the walk-in shower that doesn't look quite finished, but the main problem was within two weeks, the shower started leaking down the bottom in the basement. The Safe Step reps had to come out and fix that. About two weeks after that, I was taking a shower and the whole metal piping from the shower fell down on the floor of the shower and I had to wait about five days for the reps to come out and fix that. But it seems to be fine now.

The original order was that my wife would be able to get into the shower without having to go over anything. There was a rubber strip at the bottom that she could step on. The sales lady with Safe Step that came by told me that this new shower was going to be a little bit larger. We signed the deal and gave the down payment. They set up the payment at the bank and everything went good.

The rep was good. He found us as many discounts as he could. We like the shower. We invite everybody in to come see us and use our shower. I wish we could have an arm on both sides of the chair, but the space was too small. The installers didn't put the shelves in the spot where they are supposed to. There wasn't enough room, so we needed to put shelves. They came back and put them in. And they put the other corner to make it match. So, we couldn’t put the one arm rest on. But my sister uses it. And that one arm rest does help. They had to take the little thing that look like a half of a steering wheel, which is fine. But I had fallen out of a tub or two. We couldn’t take baths anymore because we couldn't get in and out of the tub easily. So, we’re pleased.

The sales process was good. The rep gave me a lot of information for me to decide which one to pick. After I did that, everything was fine, and then the installation took a bit more than a day. The Safe Step shower got installed in four sections (the bottom then the three walls), and the seam to seal each one of the walls, I don't know if that's the only way to do it without caulking in those areas to be sure that everything is really good.

I decided that I needed to spend the money on myself. I liked Safe Step and it was what I wanted to have. Their rep was very nice and he gave us all the information. He also gave us time to talk it over. As it turns out, the tub has really been a savior for me. I recently had knee replacement surgery and I am recovering from that. I can get in and get a shower, which I couldn't do before. That was one of the reasons why I went with the Safe Step because I couldn't get in and out of the shower before that. The only thing I would try to redesign would be a place to put the bar soap where it doesn't slide off. That aside, the crew did a beautiful job. I've had a good experience.

The place where the tub was supposed to go was not large enough, so I had to switch over to a shower. Mr. ** of Safe Step was very helpful. However, I was a little disappointed because when the young men installed the shower, the shower was supposed to come with the seat that was supposed to have been tacked to the back of the shower, but it wasn't sent. I had to contact Mr. ** about the seat and he sent one. Also, when they said deluxe shower, I assumed that the shower doors would automatically come with the shower. I wasn't told that the shower door would be extra. But after all the kinks were worked out, I was pleased.

The sales rep from Safe Step was excellent and did what he was supposed to do. He was very friendly and helpful. The guys who did the installation were good though they left some trash in the yard. But it was not that big a deal. The acrylic walls were thinner than what I expected them to be but I’m satisfied with it. The installers said they reinforced behind the walls. I’m not sure the walk-in shower was worth the money I paid for it, but it works fine.

After 3 THREE installations, (THAT'S RIGHT, I Said THREE) system still does NOT perform to initial expectations. Returning Calls is NOT their specialty. They excel at lying! Grab Rails, and face valves are Growing Something on the surface. Two #Cracks # in exterior walls has not been addressed

The representative with Safe Step was a liar. When you close the sliding glass doors on the shower totally, there's a one-inch gap in the center where they don't connect. I called and told them about it. It's been going on over two weeks now. They gave me three numbers. One was a girl at Safe Step, and the next one was the service department. I have called the service department numerous times. The last time was this last Friday. I called the salesman again and said, “You got a warranty with this contract. I spent $12,607. You guys aren't fixing this small problem here.” He said, after I've talked to service and everybody else, "We're trying to get the original guys that did the install back there.” They never showed up to fix the slider on the shower. Now when I turn it on, water goes on the floor.