Safe Step Walk-In Showers Reviews

When the rep sold me the system, we picked out everything we wanted and what was included in the system, and I had requested handrails in other locations other than what they normally do. Another incentive was to change out their commode and input more of a higher commode, and they installed a handrail right next to the commode, which was fine. I'm glad that they brought it up because that was something that needed to be done.

One thing that was such a sour taste in our mouths was they gave me a date, which surpassed the date, and then we rescheduled it for another day, whatever time that was a week later, and they never called one time to confirm. They gave me a date of installation, which I wrote down and told my mom. I own a construction company. When we are supposed to be at somebody's house, we send a reminder. They just showed up at the house five weeks later at 7:30, and I had told my mom, “This date is still a confirmed date, but I've not spoke to them. I felt like they would follow up, and they did not.”

When they got to the house, my mom was asleep still. I live next door, so I ran down there, and I was like, “Y'all should have at least called to confirm this.” So, that was a debacle that day. We had to reschedule it again, which was two weeks later, and the head of construction did reach out and confirmed the day before, and everything was good as far as installation. They didn't get it done in a day. They had to come back a second day, which wasn't a big deal to me, but that's one of the things. When they were selling, they should have said, “We'll be in and out of your home, and it'll be installed by nighttime.”

I ordered two extra handrails. I wanted one on the side wall next to the door, and they didn't come prepared to put it in. So, I called the man that has these crews and I said, “Don, I'd like two more, ‘cause I wanted to put a second one on the other side of the commode, lower." We wanted them to match. We didn't want to just go buy some at the local hardware and put them in. He said, “Okay, I'll order them and send them to you.” I said, “I have a maintenance guy that works for me, ‘cause I have some rent houses, and he could have put them in.” Don said, “No, let us put them in because it messes up your warranty if somebody else put in.” So, I still, to this day, have not gotten them.

There's no complaints about the shower. I just have one complaint about the floor. They have that built-in gritty stuff that helps from falling. So, I called Don about a week later to add some, and he said, “If I put anything on the floor, the warranty will be void.” So, I'm scared to put the regular plastic stuff that most people put in that kind of got the cushions on the bottom. They had one in their shower, but I was worried that they would trip on that going in if it wasn't completely down. So, they just have to be careful. It's a shower, it's going to get soapy, and it’s gonna get slippery, but the bottom base of that shower, to me, is not as tough or rough as it should have been for people.

The initial encounter involved a rather persuasive salesman who presented both walk-in tubs and showers, but I quickly realized that a tub was not within my budget. Installation day was quite memorable; the crew was exceptionally courteous and efficient. A small quirk that I find endearing is that they marveled at how pristine and white my bathroom was—a testimony to my penchant for cleanliness.

They removed the old tub without hassle, although they placed the shower rod a bit too high, requiring my son to adjust it afterward. A downside is that the rod doesn’t withstand the weight of my clothes—it tends to slip, maybe due to the slickness or the spring tension, probably both. Despite minor inconveniences like these, I truly cherish the walk-in shower.

My favorite part of this upgrade is the ease with which I can now enter the shower without worrying about stubbing my toe. I even swapped out the shower head for one that releases microbubbles, which I utterly love. Though, I must mention a small design flaw: sometimes water escapes the shower area because the bottom pan lacks grooves to direct it back.

The installation process was seamless. The team arrived punctually and demonstrated a commendable work ethic. On the first day, they focused on removing the old materials and preparing the base. By the next day, the remaining installation went smoothly. The installer was friendly and communicative, keeping us informed throughout each phase, which made us feel very comfortable with the process.

What impressed me most about the spa shower were its features. It's equipped with a panel for an overhead "rainfall" shower and multiple frontal showers. Six smaller shower heads spray vertically, and there's even a function that targets your feet. The handheld shower provides even more versatility. The adjustability of these features, especially the intensity of the jets, adds to the shower's appeal.

Upon seeing the final installation, I was pleased that it matched the promotional pictures exactly. Using it for the first time was a delightful experience. It's spacious enough for my wife and me to use simultaneously, enhancing our showering experience significantly.

Though the cost was on the higher side, I considered it a worthwhile investment for its quality and durability. I viewed the pricing as fair, and given the superior quality, I believe it represents good value.

Navigating their website was straightforward and user-friendly. As someone familiar with computers, I found it easy to handle and would rate all aspects of my experience with a top rating. I'd definitely recommend Safe Step Walk-In Showers to anyone.

My dad loves the shower. He can't navigate stairs easily, so having the shower upstairs with a chair lift makes a world of difference for him. It's spacious enough for me to assist him without using the built-in shower chair. One small suggestion, though: the extra shower holder is a bit inconvenient for those who don't sit up straight. It would be much better if it were repositioned slightly higher or further back. The handholds are well-placed but adding an additional one on the opposite side would be ideal for better balance and safety. I'd also recommend making the shower floor slightly grittier to improve water drainage and prevent slipping. Overall, the Safe Step shower has made life significantly easier for my dad, improving his quality of life. Despite the minor issues, the product is outstanding, and I would confidently give it top marks. If you're considering a Safe Step shower, it's a wise investment.

Once the installation began, the process was pretty smooth. The worker who installed the shower was respectful of my space, even though it took him a bit longer to complete the job over two days. After he finished, I was advised to wait 24 hours before using the shower, which was reasonable.

The shower itself is a great addition, especially considering my late husband's mobility challenges. It has convenient features like grab bars and a foldable seat with drainage holes. The installer also put a little thing in the corner to put soap and other things on. However, one aspect I didn't like is the shower head; it has a plastic mechanism that feels flimsy and requires you to push down a rubber piece to get the water flowing.

Overall, I would rate my experience with Safe Step as a 4 out of 5. While the quality is generally good, and the installation was done effectively, I felt that the price was somewhat higher compared to other options I considered. Also, they sent me something and said they wouldn't be sending me a payment thing for another year. But I'd like to start paying on it. I don't want wanna drag it up for another year. Additionally, they had advertised certain discounts that weren't honored, which was disappointing. Nonetheless, I'm glad I finally have a walk-in shower, and it’s been a helpful change for my home.