Safe Step Walk-In Showers Reviews

However, they had to stop the job because there was mold behind the tiles that they took down because they had to go to the wall. We had to get a mold company in here. We told the installers they would have to come back after this whole thing is over with so they could put in my shower. They came back when we told them to. They were very neat.

We have fixed showerheads. We have the overhead and the handheld. They wanted to put these special L bars, which they had to give us money back because the L bars couldn’t fit in my shower. They replaced the bars that we previously had in the shower so it’s safe for us. The new pan has ridges on it so we would not slip and fall. Also, they put a sealant. We don’t have to paint. The only thing is the piece of the ceiling. The installer didn't put enough glue in that piece and the ceiling would fall a bit. The painters fixed it up for us. Other than that, everything is pristine.

We can walk in, do the shower. It's easy access for us. If Douglas would eventually need any surgery, it will be easy access for him to take a shower. We can put a shower chair in our shower, which we had. Our shower is small, but our shower chair is good for that shower. Safe Step said they would build us a chair in there if we need it. But they can build us a shower chair in the shower if we wanted. We had to give back the shelves because they were too big for the shower. They credited our bill.

The installers made a recommendation to make a change, which after they made the recommendations, I looked at it, thought and said, "That makes a lot of sense." We went ahead and made that change in the order. There was no extra cost and I'm glad we did that. Everything looked good on that. That was an extra effort that they put forth that I did not expect. I felt sure that doing that has saved them some headaches as well by coming out with the wrong stuff because they didn't come and double-check everything, and had to stop in the middle of the job and reorder.

They ran into a few unexpected issues, but they were able to work around them good. They did some work that I expected to do myself when they finished up. They pulled out an existing shower plus an existing garden tub. I expected to have to cover the hole where the garden tub was at my own self, and they did it before they left. There was a hole left in the ceiling where a vent pipe went through. I expected I had to take care of that and they handled that before they left, and a few other things. They did better than I was expected. I was very satisfied.

My wife and I debated back and forth whether we wanted a shower door or just a curtain. My wife has done two showers in it. Right after it got installed, we were on vacation for a week. We were gone a little over a week. We still haven't decided whether we made the right decision on putting in a shower door or not. A shower door can be added later. No problem. That's an option that we're still debating on. She told me the other day she wished she had one more handrail. That was an option when we first ordered it. I got a feeling it would be expensive to have them come back and install it. I might talk to them and see what the options are on that. Everything was for my wife's benefit. We needed a shower big enough so she could put a stool in and sit down. My wife thought that would just the shower would be better for her because it's a larger area to maneuver in.

I'm not a stranger to construction and plumbing issues. I've been around that all my life. Uncles and grandparents being contractors, electricians and plumbers and all. I well knew what was going on. I was impressed that the installlers were prepared and knowledgeable about what they were doing. They had the materials with them to do a lot of extra work that was unexpected. One big sheet of OSB they needed to extra support under the floor because that floor has given some. They didn't know what the floor would be like. I didn't know it would be given like that. They weren't satisfied with the floor given. They needed a stiffer to support the shower. They had the OSB with them to do that with. And they didn't have to take off to Lowe's or Home Depot and pick up anything. They had it right there. They had it with them on the truck. I was surprised that they had that. They came prepared.

The jobs should have done for half of what I had to pay, but they were in line with everybody else. I'm retired and living on Social Security and a meager police, law enforcement retirement, and that's not a lot of money. I had to come out of pocket for about $12,000. That is expensive for a shower. But I had to have something for my wife to be able to get in and out of the shower. That had to be done.

The whole industry is getting rich off of it. That should have been a $5000. But it is what it is. That's what the industry standard is. We paid a bit more than some of the other estimates because of the warranty. When I look at warranties, I look at how long a company has been around. If they are a young company, they can give a lifetime warranty, but they haven't been around long so are they gonna stay around? Warranty is no good if they're not around to honor the warranty. If they're out of business, they're out of business. Safe Step has been around for years. If they've been around that long, they're stable. I felt more comfortable with them being around to honor the warranty that they offered.

The deal was the deal. At the end of it, he said how much it would be and I said we were not gonna make the call that day. He said it was fine and I asked how much it would be later and he said that was how much it would be and it didn't matter when we do it. No other company had been like that. All the other companies said, "Well, if you'll do it today, we'll knock out 15% or whatever and things like that." I appreciated the honesty and the transparency that we seemed to be getting from the salesperson.

They gave a set time for the installation and they were able to keep that time. In fact, we had to push it back for our schedule. So they had the time. The install was quick. They were gonna take the cabinets out and the salesperson said it's normally six hours but that it would be two days because of the demo. Then, the installer called and said they'd get it done in one day. They were done within the time frame they gave us and I appreciated too that with some contractors, you gotta clean up after them and that wasn't the case here. It was clean, it looked right, the shower was on, and didn't have to do anything.

My oldest daughter said it's the best money we've ever spent on their behalf and that it's amazing. She's loved it from day one and the youngest also has. The little two complain because our old shower had a nozzle that was extremely high pressure and they were frustrated by the lack of water pressure at first but I think they're enjoying it now.

Then, there was another company which promised us the moon. But when it came down to it, they wouldn't deliver. After the run-in with that company, I called Safe Step's rep back and told him hat we'd to get a price on a shower. They told us that at the time, it was taking 8 to 10 weeks to get a shower put in. They came out and gave us a quote. Everything was so expensive, but they were right in line with the other companies that we spoke to. My husband and I talked it over for a few days, then I called them back and told them that we decided to go with them.

They did the whole job in one day and they made sure that they took all the garbage. I was very impressed with the way that they worked as well as the way that they cleaned up after themselves. The shower itself has been such a joy. I tease everybody that if they can't find me, I'm in the shower. Safe Step also gave us a shower curtain with magnets in it. And after a shower, I always open the shower curtain because I'm so proud of the way it looks. It is so pretty and nice, and I am so happy to have anybody go in my bathroom and look at my shower. “I love my bathroom, but I don't want anybody seeing my shower.” That was the way I was. But after we got Safe Step, I called all my family and friends, I took pictures with my phone, then I sent them all pictures and telling them to look at our shower.

We've had our Safe Step shower for about two months now and it's one of the greatest things we ever bought. We love the rain showerhead, which is large. We also love the fact that there's the portable handheld shower as well. I like to get in, turn on the rain shower, walk in and just stand in that for a few minutes before I start actually showering. I used to like to walk in the rain before I got older, and I love to stand under the rain shower and imagine that I'm walking in the rain. Then I use the handheld shower to get all the shampoo and soap off.

Aside from our Safe Step shower, we also have the shower that the HUD put in. The water would come out all over the floor hen we use it. I had to buy an 84-inch curtain and let it stay inside the shower to keep water off the floor. But the Safe Step has enough of a lip and with the magnets on it, we don't get any water on the floor at all, which is fantastic. Also, my husband picked out the surround, and a gray stone marble which is beautiful. All you have to do is take the shower head and spray it, then it cleans it off and it dries up. There are no spots and it doesn't look awful. So it's very easy to keep clean. Then we have the handheld bars to get in and out, so there's no slipping and sliding in the seat.

The installers came in. They put cloths on the carpet, coming into the door and all down the hallway and on the floor in the bathroom. They proceeded to take the existing tub while others were outside putting things together. When they went to put the bathroom together, they realized that the one side where you put your soap utilities and things would not fit. So, they tried different ways. And they gave us a decision to do. We have to either put that particular corner wall unit, on the side where the chair should have gone. We decided we would give up on the chair because we didn't want that. It has worked perfectly. And we just keep the little stool that we had bought my husband in the bathroom. This has been wonderful.

When we first got it, I thought I don't like the rainfall because I may not wanna wash my hair. But I love the other little one. I use it all the time. That works out good for me. It also works good for my husband, because we put him on a stool in there and I could take that handheld one and rinse him off. I don't have to climb over in the tub and I can just walk in, because I have knee issues as well. That's the best for me. We are enjoying it.

The only downfall that we have that I can't figure out is sometimes that shower curtain does not always stay. There's only a bit of lift there and the curtain doesn't always stay. So, I told my son, “It seems like this should be magnetized and we fit the inside.” I looked to see if I could do that. That didn't work. He said, “That does not work.” I said, “Okay then. It must be weighted then.” So, he will look for something to try to make it heavier so it can stay down in there. That's the only negative thing. But we work around that too.

The installation crew was very helpful and even took on extra work that was necessary to ensure everything was done properly. Their effort was appreciated, and the quality of the materials used was much better than what other companies offered. Some other providers we considered used cheaper materials, so we felt Safe Step was the right choice despite it being a bit more than we initially planned to spend—sometimes you truly get what you pay for.

Since the installation, we haven't encountered any issues, which has been a relief. Overall, I’m quite satisfied with the decision and would recommend Safe Step Walk-in Showers to others considering a similar product for their loved ones.

On the installation day, the team did a great job completing it all in one day. I was impressed with the quality of their work. The entire experience was satisfactory, and I would gladly recommend it.

One of the best parts about my new Safe Step shower is how much easier it is to get in and out. The added feature of handles to hold onto gives me peace of mind, as I can now sit securely in the shower. It’s particularly beneficial given my osteoporosis, allowing me to maintain more independence.

Overall, I am very pleased with my decision to go with Safe Step and would tell my friends and family I'm glad I have it.

Regarding the installation, the technician was nice and seemed knowledgeable, but there were issues. He didn't ask for my input on important details like the placement of the shower head holder. Additionally, they didn't carry enough green board, and I was uneasy about the makeshift particle board they used. Despite my concerns, they failed to seal gaps around the drain properly, which my termite inspection company cautioned might be problematic later for pest control.

Other than that, the actual shower is as expected for the price, quite basic since I opted for a less costly model. I wish more care was taken to place fixtures where I intended, but it serves its purpose adequately. While my experience with Safe Step Walk-In Showers was less than ideal, they did complete the installation. I've shared these experiences with my brother who's also thinking of getting a shower, so he's fully informed of what to possibly watch out for when choosing a service.

Even when they replaced the end walls, the caulking job was subpar—uneven, wide, and thick, making me regret using them for such a substantial investment. I wondered aloud if it wouldn't be better just to have it removed and rebuilt by someone else, that's how upsetting the whole ordeal was. With what I have been through, I doubt I would recommend them. The technicians who handled the work were a major downside, especially for a service intended to make my home more accessible for my daughter who recently had surgery.