Safe Step Walk-In Showers Reviews

Then, there was another company which promised us the moon. But when it came down to it, they wouldn't deliver. After the run-in with that company, I called Safe Step's rep back and told him hat we'd to get a price on a shower. They told us that at the time, it was taking 8 to 10 weeks to get a shower put in. They came out and gave us a quote. Everything was so expensive, but they were right in line with the other companies that we spoke to. My husband and I talked it over for a few days, then I called them back and told them that we decided to go with them.

They did the whole job in one day and they made sure that they took all the garbage. I was very impressed with the way that they worked as well as the way that they cleaned up after themselves. The shower itself has been such a joy. I tease everybody that if they can't find me, I'm in the shower. Safe Step also gave us a shower curtain with magnets in it. And after a shower, I always open the shower curtain because I'm so proud of the way it looks. It is so pretty and nice, and I am so happy to have anybody go in my bathroom and look at my shower. “I love my bathroom, but I don't want anybody seeing my shower.” That was the way I was. But after we got Safe Step, I called all my family and friends, I took pictures with my phone, then I sent them all pictures and telling them to look at our shower.

We've had our Safe Step shower for about two months now and it's one of the greatest things we ever bought. We love the rain showerhead, which is large. We also love the fact that there's the portable handheld shower as well. I like to get in, turn on the rain shower, walk in and just stand in that for a few minutes before I start actually showering. I used to like to walk in the rain before I got older, and I love to stand under the rain shower and imagine that I'm walking in the rain. Then I use the handheld shower to get all the shampoo and soap off.

Aside from our Safe Step shower, we also have the shower that the HUD put in. The water would come out all over the floor hen we use it. I had to buy an 84-inch curtain and let it stay inside the shower to keep water off the floor. But the Safe Step has enough of a lip and with the magnets on it, we don't get any water on the floor at all, which is fantastic. Also, my husband picked out the surround, and a gray stone marble which is beautiful. All you have to do is take the shower head and spray it, then it cleans it off and it dries up. There are no spots and it doesn't look awful. So it's very easy to keep clean. Then we have the handheld bars to get in and out, so there's no slipping and sliding in the seat.

The guy who installed the walk-in shower didn't leave a lot of things that he was supposed to. He also didn't put up the shower curtains. I called Steven and he contacted the guy who came back and corrected everything. So, Steven did a wonderful job throughout. He had been with Safe Step for about 30 years. But the installer left something off and I was gonna call Steven. I have had problems with the water coming out when I take a shower, which was what the installer was talking about, but I didn't want him to improvise.

I ordered the shower in August and I had my knee replacement on the 13th. The guy on the phone said they were gonna put a rush on it but it was October before the installer came and installed it. I was on a lot of medication and when he told me that he was gonna improvise, I just said yes. I think it’s the height of the step-in, which is why the water is coming out. There are weights on the shower curtain and I got confused. I thought they were magnets but they weren't. They would stick to the sides of the walk-in so, I have to be very careful to make sure that they're in place because that's where the water comes out on the floor.

The occupational therapist showed me how to get in and out because I didn't know that the arms of the chair fold back. I don't know if Safe Step was supposed to do that or not but I was foggy because I was in a lot of pain medication. I had a bathtub and I don't know what happened to it. I didn’t want it anyway. I was gonna ask them to carry it away but it didn’t come to mind at that particular time. I was happy that they didn't leave it here. One friend asked me who did the walk-in shower because he wanted some work done. My brother’s wife is handicapped and he asked me about it and who did it. So, I told him that Safe Step did it. He said he would give them a call. Another lady who's a friend of mine inquired about it too.

It was a frustrating experience to get to completion, but I am most satisfied with the completed result. Because the first guy had us turn in some stuff, said he would call me and be back the next week. But I never heard from him. He quit and nobody picked up my job from his stuff. I called the second time and said, "This guy said I could do something with the VA and I need to turn in to the VA to see if I can do this." "Oh, okay." So, they got somebody else out here to do the measurements and it got turned in. I was approved reasonably quickly.

The day when the installer was supposed to come, he got sick. So, Safe Step called me and said, "We're sorry, but our person is sick." Nobody could have done anything about the guy who got sick. So, they had to reschedule me again. Finally, on that last time, the guy showed up and did an excellent job. It took me from June the 6th when I first got involved until October 15th when they finished the installation.

The installers had to take out the old cement drain and relocate for the position of the new drain because the shower that would go in would have a longer base than the one that they would take out. And they had to do all the stuff for the plumbing to get that up into the studs. They measured everything out and put blocks where they would put braces. And they got everything braced where they had to put in the ceiling. Also, they had to readjust where things were on a wall that was there.

The installer worked with his helper the first day when they put up all the sheets of stuff to make the walls. And the next day, he came back and did all of the detail work. And he had to do a bit of putting in a piece of sheet rock in an area where it was left because he worked in a 60-inch space. But I had a pipe that took up five inches of that. So, they could only put in a 48-inch shower so he could throw in a piece of sheet. The second day, he came back. He did all the stuff, got everything caulked. The second day was easier and he didn't need a helper. But he was very meticulous. He did an excellent job. I was amazed that one young man did it because it looked so good. I like its size and that it can now be used. That was a good thing that they approved that I could increase the size of it. I was able to update the rest of the bathroom as well. It fits the space much nicer.

They started bringing their equipment in, and worked on taking the tub out. They moved back and forth, took stuff in and out. When they got down to the part where they started putting it together, they started bringing the equipment in. I didn't wanna get in their way so I stayed in the living room while they brought the shower in piece by piece.

One asked me if I wanted to take a look at how it looked so far. I went back there and saw it was taking shape. So, I went out. And it took them the whole day to finish it. When they got to completion, he said, "Would you like to take a look at it now?" So, I went back there. I was amazed how good it looked. I told the man, "That is nice." He asked, "You like it?" I said, "Yeah, I like it." He said, "I'm glad you like it now." So, they went on and told me that he were finished. Everything that they ripped up, they took out. After the installation, they vacuumed up all the debris which they took and hauled off. Once they came out, I said, "You guys heading back to North Carolina now? He said, "Yeah." I said, "Have a safe trip." And I thanked them for the shower.

I was the first one to take a shower after they finished. Because I asked the installer, "When could I use it?" And he said, "Tomorrow." At first, there was a minor problem where I couldn't get the hot water mixed with the cold water because it was scalding hot. So, after I finished showering, I called Safe Step and asked them if they could send the installers back out, because there was a small problem where I couldn't get cold water to come in and mix with the hot water. And they had a few problem as far as getting the installer to come out. But he finally did.

It wasn't the same guy. It was a guy named Joe. And he has something to do in the office there. He said, "Someone will be there even if I have to come myself." So, he came out and corrected that. I took another shower and had a wonderful experience. The water was good and the spray was fine. It's making a bit of impact. I was unable to take showers because my legs wouldn't allow me to get over the bathtub level. My skin was drying out because all I could do is go into the bathroom and use the sink to wash up. So, I had some spots on my leg where I had been injured playing softball. I couldn't keep it moist with water because I couldn't shower. And it was far for me to reach down there with my hands to do it. I could walk right in and turn the water on, and stand up under the shower with a washcloth and scrub myself down. And that takes care of some of the dead skin.

The installers took a good full day to get the installation done. They were missing a part that wasn't shipped with them, so they had to make a special trip back. They said it takes them three hours to get from where they're located to where I live in Ballston Spa. But the guy came down and put the corner bracket in where your soap and shampoo go, and then he had to put some more silicone around the area that those guys didn't get to. But other than that, it was fine. I'm happy with the whole system. The walk-in shower is very easy to use. It's safer to get in and out of than what I had been doing. And it's great to have something brand-new again.

I got two different levels. I can have the showerhead up on the very top but I don't have a seat in mine, because I didn't want one at the time. But if I wanna put it down lower, I can. And it feels like I've got more room. I have not taken a bath since I was probably eight years old because from then on, it's just strictly been showers. And I continue to do that because I don't like sitting in dirty water. But I'm very happy with the Safe Step walk-in shower. I love the texture of the wall but I had the ceramic tile on three sides of the wall where the tub was and I just loved it so I miss that. When I step in the shower, it's just plain bone white, whereas, the tile was sparkly and bright and blue.

The walk-in shower was a little bit more costly than I thought it was going to be but it was worth it. It's one of those things that if you want something good, you pay for it. And you get it, hopefully. The $12,000 to have that installed in all for one day's worth of work blew me out of the water. But it's gotta be done so let's get it done. It's either that or I'm gonna jump in the shower some night and find myself in the basement. The tub was leaking that bad and it wasn't plumbing. The tub itself around the drain was where it was leaking. But that tub has been in there 30 some odd years.