Safe Step Walk-In Showers Reviews

The installers made a recommendation to make a change, which after they made the recommendations, I looked at it, thought and said, "That makes a lot of sense." We went ahead and made that change in the order. There was no extra cost and I'm glad we did that. Everything looked good on that. That was an extra effort that they put forth that I did not expect. I felt sure that doing that has saved them some headaches as well by coming out with the wrong stuff because they didn't come and double-check everything, and had to stop in the middle of the job and reorder.

They ran into a few unexpected issues, but they were able to work around them good. They did some work that I expected to do myself when they finished up. They pulled out an existing shower plus an existing garden tub. I expected to have to cover the hole where the garden tub was at my own self, and they did it before they left. There was a hole left in the ceiling where a vent pipe went through. I expected I had to take care of that and they handled that before they left, and a few other things. They did better than I was expected. I was very satisfied.

My wife and I debated back and forth whether we wanted a shower door or just a curtain. My wife has done two showers in it. Right after it got installed, we were on vacation for a week. We were gone a little over a week. We still haven't decided whether we made the right decision on putting in a shower door or not. A shower door can be added later. No problem. That's an option that we're still debating on. She told me the other day she wished she had one more handrail. That was an option when we first ordered it. I got a feeling it would be expensive to have them come back and install it. I might talk to them and see what the options are on that. Everything was for my wife's benefit. We needed a shower big enough so she could put a stool in and sit down. My wife thought that would just the shower would be better for her because it's a larger area to maneuver in.

I'm not a stranger to construction and plumbing issues. I've been around that all my life. Uncles and grandparents being contractors, electricians and plumbers and all. I well knew what was going on. I was impressed that the installlers were prepared and knowledgeable about what they were doing. They had the materials with them to do a lot of extra work that was unexpected. One big sheet of OSB they needed to extra support under the floor because that floor has given some. They didn't know what the floor would be like. I didn't know it would be given like that. They weren't satisfied with the floor given. They needed a stiffer to support the shower. They had the OSB with them to do that with. And they didn't have to take off to Lowe's or Home Depot and pick up anything. They had it right there. They had it with them on the truck. I was surprised that they had that. They came prepared.

The jobs should have done for half of what I had to pay, but they were in line with everybody else. I'm retired and living on Social Security and a meager police, law enforcement retirement, and that's not a lot of money. I had to come out of pocket for about $12,000. That is expensive for a shower. But I had to have something for my wife to be able to get in and out of the shower. That had to be done.

The whole industry is getting rich off of it. That should have been a $5000. But it is what it is. That's what the industry standard is. We paid a bit more than some of the other estimates because of the warranty. When I look at warranties, I look at how long a company has been around. If they are a young company, they can give a lifetime warranty, but they haven't been around long so are they gonna stay around? Warranty is no good if they're not around to honor the warranty. If they're out of business, they're out of business. Safe Step has been around for years. If they've been around that long, they're stable. I felt more comfortable with them being around to honor the warranty that they offered.

Then, there was another company which promised us the moon. But when it came down to it, they wouldn't deliver. After the run-in with that company, I called Safe Step's rep back and told him hat we'd to get a price on a shower. They told us that at the time, it was taking 8 to 10 weeks to get a shower put in. They came out and gave us a quote. Everything was so expensive, but they were right in line with the other companies that we spoke to. My husband and I talked it over for a few days, then I called them back and told them that we decided to go with them.

They did the whole job in one day and they made sure that they took all the garbage. I was very impressed with the way that they worked as well as the way that they cleaned up after themselves. The shower itself has been such a joy. I tease everybody that if they can't find me, I'm in the shower. Safe Step also gave us a shower curtain with magnets in it. And after a shower, I always open the shower curtain because I'm so proud of the way it looks. It is so pretty and nice, and I am so happy to have anybody go in my bathroom and look at my shower. “I love my bathroom, but I don't want anybody seeing my shower.” That was the way I was. But after we got Safe Step, I called all my family and friends, I took pictures with my phone, then I sent them all pictures and telling them to look at our shower.

We've had our Safe Step shower for about two months now and it's one of the greatest things we ever bought. We love the rain showerhead, which is large. We also love the fact that there's the portable handheld shower as well. I like to get in, turn on the rain shower, walk in and just stand in that for a few minutes before I start actually showering. I used to like to walk in the rain before I got older, and I love to stand under the rain shower and imagine that I'm walking in the rain. Then I use the handheld shower to get all the shampoo and soap off.

Aside from our Safe Step shower, we also have the shower that the HUD put in. The water would come out all over the floor hen we use it. I had to buy an 84-inch curtain and let it stay inside the shower to keep water off the floor. But the Safe Step has enough of a lip and with the magnets on it, we don't get any water on the floor at all, which is fantastic. Also, my husband picked out the surround, and a gray stone marble which is beautiful. All you have to do is take the shower head and spray it, then it cleans it off and it dries up. There are no spots and it doesn't look awful. So it's very easy to keep clean. Then we have the handheld bars to get in and out, so there's no slipping and sliding in the seat.

The installers came in. They put cloths on the carpet, coming into the door and all down the hallway and on the floor in the bathroom. They proceeded to take the existing tub while others were outside putting things together. When they went to put the bathroom together, they realized that the one side where you put your soap utilities and things would not fit. So, they tried different ways. And they gave us a decision to do. We have to either put that particular corner wall unit, on the side where the chair should have gone. We decided we would give up on the chair because we didn't want that. It has worked perfectly. And we just keep the little stool that we had bought my husband in the bathroom. This has been wonderful.

When we first got it, I thought I don't like the rainfall because I may not wanna wash my hair. But I love the other little one. I use it all the time. That works out good for me. It also works good for my husband, because we put him on a stool in there and I could take that handheld one and rinse him off. I don't have to climb over in the tub and I can just walk in, because I have knee issues as well. That's the best for me. We are enjoying it.

The only downfall that we have that I can't figure out is sometimes that shower curtain does not always stay. There's only a bit of lift there and the curtain doesn't always stay. So, I told my son, “It seems like this should be magnetized and we fit the inside.” I looked to see if I could do that. That didn't work. He said, “That does not work.” I said, “Okay then. It must be weighted then.” So, he will look for something to try to make it heavier so it can stay down in there. That's the only negative thing. But we work around that too.

The guy who installed the walk-in shower didn't leave a lot of things that he was supposed to. He also didn't put up the shower curtains. I called Steven and he contacted the guy who came back and corrected everything. So, Steven did a wonderful job throughout. He had been with Safe Step for about 30 years. But the installer left something off and I was gonna call Steven. I have had problems with the water coming out when I take a shower, which was what the installer was talking about, but I didn't want him to improvise.

I ordered the shower in August and I had my knee replacement on the 13th. The guy on the phone said they were gonna put a rush on it but it was October before the installer came and installed it. I was on a lot of medication and when he told me that he was gonna improvise, I just said yes. I think it’s the height of the step-in, which is why the water is coming out. There are weights on the shower curtain and I got confused. I thought they were magnets but they weren't. They would stick to the sides of the walk-in so, I have to be very careful to make sure that they're in place because that's where the water comes out on the floor.

The occupational therapist showed me how to get in and out because I didn't know that the arms of the chair fold back. I don't know if Safe Step was supposed to do that or not but I was foggy because I was in a lot of pain medication. I had a bathtub and I don't know what happened to it. I didn’t want it anyway. I was gonna ask them to carry it away but it didn’t come to mind at that particular time. I was happy that they didn't leave it here. One friend asked me who did the walk-in shower because he wanted some work done. My brother’s wife is handicapped and he asked me about it and who did it. So, I told him that Safe Step did it. He said he would give them a call. Another lady who's a friend of mine inquired about it too.

Safe Step's salesman came out and got all the measurements. The timeline for the installation was a little early, but I called him and he never returned my call when I was having issues when they showed up to put my shower in. He never called me back and I hadn't heard a word. The boys that came and did it were here at 8 o'clock in the morning. The youngest one let me know right off the bat how tired he was, and they wanted to get started. He had an attitude right off the bat.

At one time, I told them to pack their crap up and get off my property. One of them never said a word. He was really nice. He was the one who did most of the work. They did a good job, but the young boy had an attitude from hell. It's a wrong thing when I'm paying and you show up at my place with an attitude. Still, they got it all done in one day. So far, I've had no issues with the product.

When the rep never called me back, I called Safe Step and got ahold of one lady. I said, "You're not the one I need to talk to." She said, "Well, I'll get you the service manager." I said, "Well, put him or her on the phone." So, we got the problem handled. Evidently, she called him right off the bat. I don't know the conversation but he went out and got in the van. He still had a little snotty attitude, but he wouldn't say a word. The product was really expensive,and then I had to deal with one idiot when they showed up.

Space-wise the walk-in shower is okay. They usually mount the towel bar slanted. I have a window so we decided to put it straight across but they put it slanted. The caulking looked okay. It's a good water resistant caulking but when you go to paint, it's a little bit different color and you can't paint over it. The person that was painting for me adjusted that, and they put some more caulking on it and got it matched up. There is a caulking that will take paint, so they should be aware of that if they're not.