Safe Step Walk-In Showers Reviews

Company refused to provide range of expected cost.

The sales associate was great! Explained everything as to make it easy! The product seems good and I'm looking forward to my new walk-in shower!

Updated on 05/16/2026: Same person showed up to do the repair of the drain. Had to replace entire drain assembly, due to incorrect installation in the first place. Drain is fixed. Attempted to address door issue, no real improvement. He advised there is no way to stop the wobbly fixtures due to no solid anchor points on the wall or shower wall. This is a VERY poor quality product and process of installation. A control valve for a shower should not move in any direction when operated. There should not be a 26 inch long plumbing pipe filled with flowing water that moves in any direction. There should not be a shower head with a 20 inch plumbing pipe extension from the wall that move side to side and up and down when you adjust the angle of spray. The control valve, Shower pipe with diverter valve, shower head holder and soap dish holder, and shower head should be anchored in place and not move with any very minor touch.

Tami & his helper have done a great job! Very personal, taking care of my needs!

They called me after I filled out information stating I was a renter, and then the lady tells me they can’t do anything for me.

Zero stars actually! Last night someone from their company called me at 10:25 p.m. wanting to discuss installation of a shower unit. NO ONE should be placing business calls at 10:25 pm!! It woke me up….made my heart race…. calls that come in at 10:25 p.m. are usually bad news. Especially when a person is the caregiver of extremely elderly parents. I never want to have any contact from that company again. Remove ALL of my contact information from your database! I never want any contact from you again. NEVER!

I really like my Signature walk in shower with one very minor exception. The rain shower head could use more pressure. Is it possible to purchase a more powerful head or is there a way to modify the one that came with it....

The shower is very satisfying. I would recommend to family and friends. The company was very professional, from sales person to installation team to Danny who is very kind. Thank you so much, I truly am happy. I know I went with the right company.

I absolutely love my safe step walk in shower. The company is very professional from the salesman to the installation crew to the service department. Danny came out today. Fix my tub exactly what was wrong. Take care of all my concerns. I can recommend this company to family and friends. Thank you so much.

The service associates who came to our home were excellent! They were very thorough in explaining in detail every facet of the product as it pertains to use and cleaning. They were very cordial and patient. It was a great experience.

I absolutely love my Safe Step walk-in shower. Danny came to my house right on time. Great service person. He knew exactly what was wrong and fixed it in a timely manner. I could go on all day about this company, how great of an experience I've had from the salesperson to the institution crew and service. Jen was so kind to me when I called. I would recommend this company to all my friends and family. Thank you so much!!

So grateful for the great support and service from Dan. I can now use my SafeStep tub with confidence, knowing how to use it, especially how to clean it. It's a big investment that I wasn't using b/c I had never had a demonstration when it was installed. The written instructions weren't working for me so Dan's demonstration has made all the difference. Confidence RESTORED.

Crew was very informative. Cleaned as they worked. Took time to ask preference on shower and grab bar heights. Helped greatly on that. Explained wait time before first use. Also correct way to clean to keep looking the best, for a longer time.

Thank you Safe Step Tub for sending out Danny to fix my amazing shower. Danny did a great job. I absolutely love my shower. Jennifer and service department was so kind. I really love this company. I would recommend it all my family and friends

Danny was the best service technician I have ever had in my home. I truly appreciated his help and explanation of all the features of the tub itself. Thank you Danny for all your help and guidance. We really appreciate everything you taught us.

Seth, the technician, was obviously very proficient in the repair process. He found the fault immediately and knew exactly what parts to repair it with and how to do it efficiently. He was also very kind and professional. He truly is a good model to follow. Thank you again.

David was wonderful. I'm not sure why my problem happened in the first place, but Safe Step was fast, pleasant and efficient. When you're up in age it's always nice to know a company is still there to help, after the purchase was made.

The crew was hard working and quite clean on the bathroom in my house. The quality of their work was a superior to other people in the yard. I would recommend this crew for other jobs that other people need. Their performance was neat, thanks for sending these 3 men to my house.

Neil and Jerimahia were the most caring professionals who did an exceptional install of our walk-in shower. And couple of wonderful human beings besides. They are a credit to their profession. Safe step truth in advertising was evident because of these men and the peace of mind of getting the high quality of service and product.

On Christmas eve day I was using my Safe Step tub and when I finished the tub would not drain properly so I could get out. We called customer service and she stayed on the phone with me until the tub had completely drained. She was very patient and reassuring while talking me through the process of using the emergency drain. She also scheduled a service call. The service repairman, Steve **, who was very knowledgeable with Safe Step, came to our home the day after Christmas. He understood the problem and very efficiently corrected the problem. He explained the many maintenance features and their importance, and even took time to fill the tub and show me how to clean it properly. Customer service and Steve **, the repairman, were excellent!

2 Young men that worked very hard to make an exceptional bathtub. Worked very hard and clean. Finished in just one day for us. They were very quiet and didn’t bother us. We were very happy with the way they worked and the finished product. I would love to work with them again.

Thank you for sending out Danny to replace my door handle. He cleaned out the hair out of the drain spoke to me regarding cleaning the tub once a month he filled the walking bathtub. Everything is working as it should thank you very much. I enjoy my tub very much and I’m so glad that I had someone come to maintain it. I give Daniel five stars.

Thank you for sending Danny. He did a wonderful job. He was friendly and professional. He did a excellent job on the service call. I would recommend Safe Step Tub to my family and friends. From here on forward could you please send Danny for my service calls.

about Preventive maintenance about the tub. I am grateful for Danny. He bring value to your company. Danny represent safe step tub company very well. Superb job. Big kudos for l Danny. I love the Tub. Great service technician. I will highly recommend safe step tub to my family and friends. If I need service in the future I will require Danny by name for my service or my referral to my friend and family.

The crew that installed Mom’s tub was very considerate and detail-oriented. Mom’s old shower left an extra small space, and the crew had to do a lot of special fitting to get her new tub into it. Maxwell and Eli put in an extra-long day, 12 hours, without complaining a bit.

We purchased the tub and shower combo. Installation was fast and professional. The installation crew was courteous and knowledgeable. The final product is stunning. We can’t wait to use our new walk-in tub.

We have been very satisfied with Safe Step products with the installation of our new walking shower. Each time we have had an issue, they have been right there, Johnny, on the spot, fixing anything that needed to be done. We would certainly tell anybody that was looking to install or upgrade their bathroom to give Safe Step a call and see what they can do for you.

I needed help with my safe step tub. Rick and Laura my Safe Step techs called and came out in 2 days. They took care of all of my issues. They walked me through all the functions of the tub. I’m more confident safe steps on now. Thank you safe step.

Rick and Linda were the best. Not only did they arrive on time, but they took the time to address all my questions and concerns about my tub. Linda also advised me on some accessories for my tub and how to keep to due regular routine maintenance to help keep my tub running good. If you ever need service on your tub. Rick and Linda are tops for service!!

I. Had low water pressure and no hot water. I called Safe Step and they were very helpful and was told That someone would contact me to schedule a service. The next day Rick and Laura contacted me and was out 2 days later. They were very professional and identified the problems quickly. They were extremely helpful in explaining my problems and will return with some new parts. Great service from RICK and Laura.