Safe Step Walk-In Showers Reviews

Stan, our service man, provided us excellent response time and was very professional. He completely resolved our drain issue and gave us tips to enhance using our tub. He also gave us suggestions to get the best results to extend hot water when filling the tub.

Stan, the Safe Step representative/technician, arrived at my home exactly on time for my scheduled appointment. He was professional, courteous, very knowledgeable and keen at his craft. Very quickly, he identified my walk-in shower 'leak' issue, and promptly provided a fix-solution ... and that was that! BRAVO to Stan for his effort and efficiency - a true pro all the way!

On time, fix tub and more explain everything to me. Very courteous, explain things not to do. Helped me do the App on my phone, put new covers over the door, screws the old ones fell off. Was a really nice guy. Best thing he redid was the door handle, it cut my thumb, it's like having a brand new tub, thanks for coming out really quick.

Called for service to Safe Step as there were some parts that were not acceptable. The hand hose did not reach far enough to rinse back. Also control panel had started turning white instead of blue. The control on the drain was getting difficult and felt like it was damaging the tub. Rick came on exact time, went through problems, explained what was wrong. All was corrected.

Elwood, the technician came on time, explained what the issue was. Walked us through what the fix and how to spot things in the future and gave us tips on how to use and clean the tub. Also helped figure out why we didn’t have enough hot water. Highly recommend his service.

We were very happy with the service call completed by Stan. We had a leak in the shower and needed a fast response. When I called, they set up the service call right away, Stan called that same day with an appointment, and was here when he said he would be. He was polite and efficient, and the repair looks great. Great customer service from Stan.

Great customer service. Technician listened with care and made sure a resolution could be reached. He checked handle and found that it squeaked too much and needed replacement. He went ahead and spoke to agent and agreed to order a replacement for a future date to have it replaced and installed.

Outstanding in every way!! Jason and Rex were kind and courteous and very professional in their work. Took the time to take out jacuzzi tub in one piece and when I recorded I didn’t want it after all they disposed of it for me. They cleaned up very well and the job looks terrific!!

The men from Venka construction: Maxwell and Eli were very kind and professional as they installed my SafeStep tub. They walked me through the whole process and were respectful of my property. I could not be more pleased with their performance. Great job!

I was having problems with mom walk in tub. Service call completed. Elwood, Service Technician call and came out same day. He explained all the safety checks and checked all parts to ensure proper working conditions. Parts ordered. Estimate time given. Elwood ** professional and left area in clean orderly manner. I will recommend in future. Also great job.

The Venka Construction (Maxwell & Eli) installers approached The project with professionalism and detail, explained the demonstration really well for me, they were careful with all the items in the house, everything was neatly put back in place and the work was very professional.

Sean **and Cully ** arrived on time and did a great job. They worked well together and finished both the installation of the Safe step walk in tub and the ADA compliant toilet in a timely manner. When they finished the install they cleaned up and left no mess in the house.

The installation team called ahead to notify me of their arrival time. They were polite, friendly, quiet and professional. The team leader made sure I understood the features of the tub, how they were to be used and how to properly clean it. My initial anxiety regarding installation was gone as soon as I saw them working as an organized team. When done, all 3 team members showed me the tub and the work they did, and asked if I was satisfied with the installation. They also tried to refuse a tip until I insisted. It actually was a pleasure!

Very good service of replacing parts, and tightening things up. Will be sending a new door plug to us. Greg did a very good job!! Replaced plastic part over door hinge, tightened on/off switch, replaced rain showerhead and the pipes, and replaced gasket and on/off panel. All service and parts were covered under lifetime warranty.

The technician that came out was very knowledgeable but Safe Step as a company it sucks. I have no more to said. This company praise on elderly people. I’ve had nothing for problems with my tub since I got it. My husband can’t even use it because the water doesn’t get hot. Stay hot because I have the 50 gallon water heater and for some reason it won’t stay hot. Company never answers me back.

To start off with I was surprised that after a long distinguished golf career that "Greg **" was at my house to fix our Safe Step walk in shower.. Obviously a joke, seriously the young Greg from safe step was punctual, affable and knowledgeable with regard to our issue. I would highly recommend Greg for any service issue going forward. I observed him through the whole rehab and he was very responsive to make sure we were satisfied with his work. I was amazed when I asked him his territory for service call. He had no issues with the travel times to our house. Also, my wife and I are very happy with Safe step especially as we are getting older and enjoy relaxing in the tub.

Danny provided excellent bathtub servicing and was incredibly kind and thorough throughout the entire process. He goes way beyond what’s expected, truly respects his customers, and carefully considers their specific needs. I would definitely have him come back for any future work.

Jason and Rex were very efficient and knowledgeable about the tub installation process. They took time to make sure every time they they went in and out to clean their shoes from all the snow they were working in. The tub looks fantastic and I cannot wait to use it!! Job very well done!! Not many people know how to work on log cabins

Jacob did an excellent job of installing the walk in tub. He spent time educating me on the proper usage of the tub and its features. He was neat and cleaned all the debris involved in the install. I couldn't expect better service from a very well mannered installer. Thank you a safe Step.

My Safe Step technician was great. Fast and efficient. He always listens to my concerns and fixes what he can and orders the parts necessary. Communication is always excellent with Safe Step Safe. I know when my technician is supposed to arrive and am notified if plans change.

Great tech. Super competent, very nice guy. Excellent at knowing how to repair the tub. Didn’t let the cat out. We also really like the tub. My wife is disabled and the tub has been therapeutic as well as good for hygiene. My only slight issue was it took over a week for the initial visit

Thank you so much for sending Danny. He addressed our concerns and had the parts to do the job today. My husband and I love our walk-in tub. Danny did an excellent job. We would like Danny to continue service on the future jobs. We have had the tub since 2020 and love it. It has met our disability needs every day.

Called into Safe Step informing them of our leak situation with our walk in shower/Tub. Jase was assigned as our repair man, and he was exceptional and fix the issue quickly and respectfully. Always love their 24/7 service phone help. Will continue to reach out if or when any other issues would come up.

My service technicians were Rick and Laura **. They were very knowledgeable and were able to solve the major water leakage problem immediately and worked diligently to recaulk and solve this problem. They did an excellent job recalling around the whole tub.

The tech that responded was very knowledgeable, helpful and accommodating. He explain my issue and how he will solve it. The young man also gave me tips on how to better care for my tub to keep the unit a peak performance. While working he also notice another issue and was more than willing to take care of it also.

Thank you for sending Danny. He was very polite. He did a great job, took care of all of my concerns with the tub. Danny is a very valuable employee, employee and service man for your company. I absolutely love my walk-in bathtub and my wife loves it even more

Scott was great. Very professional and helpful. Answered all my questions. Efficient and solved the problem. I have never had a delay problem with this company. They always respond in a short time and try to help me solve my problem over the phone, if possible.

Great job by the tech David **, he did a fantastic job and had very extensive knowledge regarding the product being serviced. Thank you again David, companies nowadays need more people like you. Safe Step should give you a promotion or a raise!!!!

Showed up on time, walked me through every step that was being done showed me as they did the installment. Tub and shower functions were all explained well as were the functions of the keypad. Jason was very professional and well-mannered. Cleaned up very well also.

Once again the people associated with Safe Step came through. The gentleman who was assigned my job arrived within the window he had previously told me. He was professional and courteous. He immediately started on the repair. He had told me approximately how long it would take and he was spot on. When he finished, he explained the nature of the repair, what had failed, and what could be done to prevent further repairs in the future. He was neat, clean, and orderly. I had to sign his work order and he left all the while he was very friendly. I highly recommend this gentleman to anyone who needs a repair to be performed.

Steven ** was great to work with! He called one day and came the very next day right on time. He was super friendly, explained the issue to me, worked quickly and efficiently, and was a great help! I would definitely recommend Steven to family or friends. My issue happened to be a t-valve and he replaced the part very quickly and it wasn't expensive.

Thank you. Very personable and professional young man. He took the time to chat with me about our pets who are very important to me. He could have rushed off but he didn't. I'm now waiting for a new wand. Hopefully will improve water pressure. Thank you.

From start to finish, the installers were absolutely awesome. They were on time, they cleaned up after their cells. They were friendly. They were knowledgeable when I asked questions. They were on time. Each time I see in them, they will always in good mood.

A very nice professional man came out today to fix our tub. He did a great job, also left me with a paper for the new online shop. We really enjoy our Safe Step tub & you guys take care of all & any issues we might have, which have been minor, thanks, sorry I forgot his name. 🙂

Rick and Lauren did an excellent job fixing my walk in tub and showing how to use it. They are a great couple and work well together. They more than ever deserve the bonus they worked for and to have a safe and fabulous Thanksgiving. Work order number **. Thank You, Robert **.

Rick and Laura ** were on time and polite. Rick installed the toilet seat and Laura ** explained how to use it. Laura showed the features of it. They did a good installation, Laura answered questions about it and addressed ongoing issues with the tub.

Thank you for sending Danny to repair our leaking three-position valve. He is courteous and knowledgeable to what he was here for. We have yet to use the tub but maybe now. We would really like Danny to be sent if we have any problems in the future. Also, the salesman Raj was very helpful on picking out our tub.

Laura and Rick arrived on time. They are going to order parts and come back. They found the issue with water jets very quickly. Their communication was great and worked with my schedule not theirs. Looking forward to them finally fixing it for good.

Rick and Laura were great. We had an issue with our safe step walk in tub that has been chugging along great for years. The air button malfunctioned. They were able to find the issue (stiff tubes and a bad controller) that they were then able to fix quickly. Tub is working great again and I am very thankful.

Thank you for sending Danny. I can always count on him to fix my Safe Step tub that I absolutely love. I Can recommend this company to anyone. They're the most caring company I have ever worked with from the salesperson to the installation team to the service team.

Excellent! Rick and Laura B did a comprehensive job, I am totally satisfied. They went over my entire list of questions. Answered thoroughly all questions. I learned new techniques I need for maintenance. The installation crew also did a fantastic job.

Elwood was so quick, efficient, and kind. This door was supposed to take six weeks and ending ending up being ready almost immediately!!! So grateful for that! I would highly recommend his work to anyone! Thank you so much for making this process painless! Jana **!

Called for service and Mr. ** show up promptly. He said he would and gave me great service on my shower. I never worry because knowing she is good and can stay home alone. He fix all the issues and now we are able to use. They stand behind their product.

The service person for Safe Step was very friendly and knowledgeable. He listened to what we were saying and addressed each issue we mentioned. What he was able to complete he did in a timely manner. We look forward to him returning to finish the job when the replacement part comes in.

Very professional. Great job. Workers were personable, on time, and friendly. Explained work as they progressed and showed what was done. I am perfectly pleased with the all the work and cannot wait to jump in the tub. Would highly recommend the whole crew & the company they work for...

Steve ** went above and beyond. Very courteous, friendly and efficient. I wish all service people were like him. He explained how the tub was supposed to work where the purge system is concerned. He was extremely helpful and knowledgeable about the tub. He did what he said he would do and stayed in contact for the return visit after a part came in. He let me know step by step when he was on his way.

We chose a Safe Step Walk-In Shower because of it being safer for me as a totally blind person & needing grab bars for stability. The salesman came out on 5/1/2025 & was very informative of the features available for the walk-in showers & gave us a quote. We also chose Safe Step because we like their product & thought that it would fit our needs. A decision had to be made hurriedly and was supposed to be installed in about 2 weeks which turned into 10 weeks.

I ordered the Signature shower model. What I received was a basic shower consisting of the rain shower head, three walls, the floor and a shower curtain. I did not receive the hand wand, glass shower door, or the safety grab bars. The shower was ordered 3 Jul. The shower was installed on 5 Sept minus the above missing items. Contacted them on 4 Sept and was told to wait until Mon to call again. Called Mon 8 Sept and was told they would have to order missing item. It is now 20 Sept with no results.

My plumber was professional, polite, & he knew what he was doing. He finished my installation in one day. It is actually a work of art. He ran into a few hiccups & was able to figure things out & make them work. What a beautiful job!

SafeStep's sales rep did a really good presentation. He showed me pictures and there was stuff there that my wife and myself liked. We bought a walk-in shower and the installers did a good job. At first, I wasn't going to get shower doors. Then once I changed my mind and I wanted to add shower doors about a couple of weeks down the road, when the panels came in, they were short. So, they had to reorder the panels and it took three days to get them. But that was on me. We also had to move the drain and they did that. They did everything we asked for. I love the way the shower came out. In fact, it came out just like their sales rep said it was going to come out. We bought it for my wife because she’s having back problems and it makes it easy step for her. She loves it. It was a little pricey, but you could see by the way the work was done and the shower itself that it was pretty neat.

The sales visit of Safe Step was fantastic, thanks to the professionalism and helpfulness of the representative. Installation was impressive, mostly done even though my doors hadn't arrived yet. The team that visited was excellent, carrying out their tasks with professionalism and efficiency. Although I haven't used it yet, I'm confident I'll enjoy the features once the doors arrive. I'd recommend Safe Step to anyone seeking a trusted company that delivers high-quality work.

The Safe Step walk-in shower is very nice. I got one because I'm getting older, and I can't afford to go to a nursing home. I saw Safe Step on Facebook and the sales visit was good, although I found the pricing to be a bit high compared to what I expected. However, I don't know what it would cost at another place. I assumed they were all about the same.

I found myself exploring various options for a walk-in shower online. An advertisement on Facebook intrigued me, leading many companies to contact me. However, Safe Step Walk-In Showers stood out by promptly scheduling a visit to provide an estimate.

The Safe Step rep was both professional and efficient during the walkthrough of the products. This initial positive interaction reassured me about my choice.

I was well pleased with Safe Step's service. It was after seeing an advertisement on TV that I decided to reach out to them, and they provided thorough discussions about the walk-in shower options, confirming my decision to proceed. The product itself has been very satisfying, as I'm truly enjoying it.

My mom found Safe Step Walk-In Showers. She had a newspaper article. We contacted them, they gave us a consultation and their price was better than the other people we spoke with. The consultation went smoothly. The consultant was personable and friendly, explaining everything in detail. What I appreciated most was the accuracy of the product samples; what we saw was exactly what got installed. The quality of the workmanship stood out. We've thoroughly enjoyed using the shower ever since, and everyone loves it. I would definitely recommend Safe Step to others, and I've already shared their contact information with someone interested.

I’m no longer able to use a traditional tub and was looking into purchasing a walk-in tub. I saw Safe Step on TV and they were my first choice simply because they contacted me quickly. If they had called an hour later, I might have gone with another company like Jacuzzi.

Our current bathtub situation wasn't suitable due to my wife's leg problems, so we were in search of a better solution for her ease of access. We had a Safe Step representative visit, evaluate our needs, and provide us thorough information with commendable honesty and knowledge.

When I used the walk-in shower for the first time, I discovered the hot and cold water controls were reversed. The representative argued with me for 15 minutes, insisting I didn't know how to identify "H" for hot and "C" for cold. She promised a work order would be placed and technicians would fix the issue within seven days, but nothing happened even after two weeks.

Safe Step Walk-In Showers was the only person who would come to the house. I was impressed with the representative's measurements. On the day of installation, things were a bit inconvenient as it was raining, and the installer struggled to find parking, but he managed to complete the job within the day. One thing I genuinely appreciate about the shower is the shower pan. It's white and very easy to clean, which I find incredibly convenient.

The installation process of our Safe Step was impressive as the technician managed to complete it in just one day. Tragedy struck before my wife could use it, but personally, I've enjoyed using the shower—it performs well.

Although the pricing of Safe Step Walk-In Showers was higher than I initially anticipated, their approach and customer service were commendable. The walk-in shower was installed for my daughter's bathroom and it has been quite a beneficial addition. The adjustable shower head is particularly useful as she is on dialysis and needs to avoid getting her chest wet, making it a perfect fit for her needs.

I was having difficulties lifting my legs over my old tub and the tub was getting quite slippery, which made me decide to get a walk-in tub. My entire experience with Safe Step has been positive, starting with their representative, Michael, who has been excellent.

I had a chance to talk to this gentleman from Safe Step by the name of Rick. He is a very great person. He came in and looked at everything. He laid everything out perfectly. At first, I was gonna get the walk-in tub, but they couldn't fit the walk-in tub into the space that I had. So, we changed it from a walk-in tub to a walk-in shower. The walk-in tub that I had before wasn't a safe thing for me. So, I decided to go with the shower, and it’s fantastic. I got the one that is flat to the floor, and I got the spa. I got the best of the best. It really has improved my home. People come to the house. I take them straight down and show it to them. Safe Step is the best. I'm in the shower now more than I was when I was on the tub.

Corey ** the technician was very professional and explained the product extremely well to my daughter mother in law that 85 yrs old. He took the time and made sure she understood how to operate the shower. He also inspected the shower and its operational details. I would recommend Safe Step to all of my friends and family.

Door handle needed replacement. Elwood was amazing. He took really good care of us. He was very cordial and caring. He really explained everything he was going to do and what was needed for our tub. Thank yo so much for everything. Keep up the good work. Keep on taking care of your customer the way that you do. Enjoy your day today.

Cody and Tim were excellent installers. They both were very professional, neat, and knew what they were doing. They both seemed to take pride in what they were doing and it showed in their work. I am very pleased with the bathtub installation experience. I would recommend them to anyone!

Cody came on time and repaired my bathtub quickly. Safestep is a good company that has good workers. Cody called to set up a time. We agreed on a time and he showed up right on time. It was a pleasure having the service done. Thank you safe step! I would recommend the service to anyone.

The call to the Safe Step customer service was smooth, providing the information needed to move forward with the purchase. The installation team, however, faced a minor hiccup. Initially, I wanted the plumbing on the right side instead of the left, but the installer found the wall too thin on that side due to an adjacent closet. Ultimately, we kept the plumbing where it originally was to avoid complications.

Our experience with Safe Step has been anything but smooth. Soon after installation by the independent contractor, we noticed some issues. He completed the job in just a day, but did not properly tighten the plumbing, leading to a significant water leak under the house which persisted for nearly two weeks. My husband and his helper discovered a substantial flood, damage above and beneath due to the installer not tightening the plumbing correctly.

The salesperson's push for a quick decision, despite my request to wait for another quote, marked the initial frustration.

Cody was great. He came and fixed my tub and showed me and explained everything he did. He showed me all of the functions again and helped me put up my instruction page on the wall next to my bathtub. Safe Step has been a good company. Always there to get whatever I need done quickly.

We got a Safe Step walk-in shower for my mother, Darlene, because she was getting older and had undergone some major surgery. It was important for her safety and convenience to have a walk-in shower installed. I was heavily involved in the process, from scheduling to overseeing the installation, as my mother was in the hospital.

Cody and Tim were great installers. They were really careful with my furniture and very clean. The tub looks awesome. Thank you all for the great service. I will recommend this company to all of my friends. Thanks again. Cody and Tim were great installers. They were really careful with my furniture and very clean. The tub looks awesome. Thank you all for the great service. I will recommend this company to all of my friends. Thanks again.

The crew that installed the tub was very informative and professional. The tub was very nice looking and I'm looking forward to using all the niceties it came with. It fit in the bathroom very nicely. I don't have anything else to say about the product until I'm able to use it....

I saw Safe Step Walk-In Showers on TV and being 88 years old, having a safe and accessible shower option was essential for me. The sales representative who visited was very knowledgeable and professional, making the initial decision process smooth.

I was exploring options to replace my tub with a shower, so I began getting bids from different companies. Safe Step's pricing was a major factor that drew me in over their competitors. When the Safe Step the sales rep visited, he was courteous, and we discussed my requirements. He seemed confident that his team could meet my needs and assured me he'd confirm with them. However, things became complicated when they installed acrylic panels instead of the drywall I had requested. There was a lot of back and forth before agreeing on additional charges to get the drywall done, which was disappointing since I expected this to be included initially. I also paid extra to have a drywall or have them come out and do what I thought was going to be done in the first place.

I saw Safe Step Walk-In Showers on Facebook. It was a necessary change. My decision was driven primarily by the need for accessibility for my special needs daughter, who struggles with getting in and out of the bathtub. Unfortunately, my experience with the installation and service was disappointing. The contractors' workmanship was poor, and they were required to come back five times. The shower door initially installed was incorrect—a stationary door on one end instead of opening from both ends, as ordered. They later replaced the door, but during the process, they chipped the shower base and left screw holes when removing the first door, attempting to patch them rather unprofessionally.

Not long ago, I opted for a Safe Step walk-in shower primarily due to my age and the need for easier access. My niece was the one who introduced me to Safe Step. A significant factor in choosing Safe Step was that they were the only provider available in my area. The sales visit was quite informative. The representative promptly set up a visit, and he thoroughly explained what the process entailed. On the day of installation, the team did an excellent job. They kept everything clean, clearly communicated what they were doing, and walked me through the process in such a helpful manner. The quality of the installation and the product itself has been good—definitely meeting my expectations as it makes showering much more convenient for me. For instance, the low step allows for easy access, which is essential for those who might struggle with a traditional tub.

I picked Safe Step Walk-In Showers for their apparent reputation and reached out based on an advertisement mailer I received. Safe Step was efficient and professional, sending someone to my home for a project presentation. The presentation was smooth and well-done within an hour. When it came to the installation, it became a two-day affair due to a slight hiccup. After the first installation, a chip was found at the bottom of the shower. I reached out to them with a picture of the issue, and they responded quickly. The team came back, replaced everything—including glass doors, walls, and flooring—ensuring everything looked good.

My experience with them started off well with the sales representative and the installation process was equally delightful, featuring a lovely father-son duo. Since having the walk-in shower, life has become significantly easier, especially for my husband. The shower allows him to be more independent; he can get in and out without any assistance, which is wonderful. We both appreciate this new addition to our home. Overall, there's nothing I feel they could have improved or tell me that they haven't already and I’m thoroughly satisfied with our Safe Step Walk-In Shower.

We downsized from an older 1825 cape with a traditional bathtub, and as we age, we wanted a safer option for showering that would include features like safety bars. This consideration made it an excellent time for a remodel.

I believed Safe Step Walk-In Showers' services would be superior based on their salesman’s assurances. My primary expectation was they would remove the existing ceramic tile and replace it with solid walls. However, they didn't do that. Instead, they simply covered over the tile and this led to uneven walls which were also not properly secured. Due to my maintenance experience, I could tell the work wasn't up to standard. The installation crew barely communicated as most of them didn't speak English, and they took shortcuts because they seemed to be paid by the job and not by the hour. Also, there was an accounting issue when they incorrectly processed my payment, causing some confusion and a bit of hassle to correct.

My daughters suggested the Safe Step model, where you can just step right in without any hassle.

My wife looked up Safe Step Walk-In Showers online. They were quick to respond. The representative who presented to us was excellent and very professional. The entire presentation took about an hour or two and went smoothly. Installation day was efficient thanks to the friendly two-man team who worked in our home. My wife and I are quite experienced DIY enthusiasts, having built our own house, so I appreciate a job well done that even meets our high standards. The shower we chose features a rain-style showerhead, a handheld nozzle, and safety bars for extra security. It does have a small step up into the shower due to our specific construction requirements, but overall, it serves our needs perfectly.

I had to have surgery on my knee and couldn't get in and out of the tub. Then I got a letter from Safe Step advertising the walk-in shower, which I love. There was some confusion regarding a discount that was supposed to be $1,600, but we got $1,200 off instead, which was a bit disappointing. But the representatives were courteous, took detailed measurements, and briefed us on what to expect.

My mother put in a tub in Tennessee 25 years ago, and she wanted to stay with the same company, Safe Step. A gentleman came over for an in-person demonstration, and his approach was straightforward and informative, avoiding the high-pressure sales tactics you often encounter. This clear, no-pressure experience was something we greatly appreciated.

The Safe Step walk-in shower's accessibility features were impressive and those were crucial to me given my MS. The staircase-like setup of conventional tubs was becoming a challenge and I needed something safer. I learned about Safe Step through various magazines and television ads, which highlighted their reputation and made me want to explore further. Their prompt responsiveness stood out as they were able to schedule a consultation faster than the other options I looked into—others quoted a month-long wait. When their representative came over for the sales pitch, the experience was refreshingly smooth. Professional yet friendly, he did not push too hard and offered clear comparisons with online prices. There were little discounts on offer that made it competitively priced against the others.

I got three quotes, and Safe Step Walk-In Showers was the best one by 25 bucks. Since its installation, I have been extremely pleased with the shower. Originally, I had it installed for my sister, but it's now proving invaluable to me as my health has declined. I especially appreciate the sturdy bar for support and the chair to sit on, both of which have been crucial during my recovery.

The experience with the Safe Step sales representative was excellent. He was knowledgeable and answered all my questions with great assurance, which made me feel confident in the decision to go with Safe Step.

I found Safe Step Walk-In Showers on Angie's List and they were quick to respond and willing to come out and discuss my options in person, unlike other companies. Their representative was professional and used an iPad to show me what was feasible, which I appreciated. The presentation was about an hour long and left a positive impression on me, making my decision easier. I opted for their most affordable option, and even though I think prices could be lower, I found their offering reasonable.

Given past experiences with slipping in the bathtub, I was determined to find a safe and practical solution. A brochure I received in the mail piqued my interest, so I decided to explore Safe Safe Step Walk-In Showers further. The sales representative who visited me was incredibly friendly and made the whole process seamless. On installation day, a professional came, removed the old bathtub, and perfectly set up the new shower along with grab bars and a seat. The little ledge for toiletries is a perfect touch, and I absolutely love it.

I had a Safe Step Walk-In Shower installed, as they were doing installations throughout my neighborhood and provided a competitive price. It was a swift process, completed in just one day by two installers.

We were in the market for a new walk-in shower and we did our research and compared several different companies before ultimately choosing Safe Step. When the sales representative visited us, they provided a wealth of information about our options and how we could customize the setup, which was really helpful.

When the Safe Step representative visited for the presentation, everything went smoothly. The presentation was thorough, and within a month, my shower was installed.

Fabian was very friendly and knowledgeable of our Safe Step tub. Not only did he get the issues resolved he explained the detail workings and additional preventative maintenance that I could perform. Fabian’s professionalism reminds us of what a good choice Safe Step has been for us. Workers like him help make the company great.

I installed a Safe Step Walk-in Shower in my second bathroom. I chose this product mainly for the safety and ease of access for my daughter and son-in-law, who both have some mobility issues due to their size. It truly gives me peace of mind knowing they can safely use the shower without struggling to get in and out. The installation process went smoothly, although there was a minor delay with the shower bar, which arrived a few days late. Nevertheless, everything else turned out fine. The pricing was on the higher side but the lifetime warranty will justify the expense in the long run.

We decided to remodel our bathroom because my husband is currently disabled, and we had a bathtub before, which wasn't suitable for his needs. The installation of the Safe Step walk-in shower went smoothly, with two people working on it from 8 in the morning until around 4 or 5 in the afternoon.

I had the Safe Step Walk-In Shower installed, and it's been a game-changer for me. I no longer need assistance from my family to get in and out of the tub. The installation experience was also great. The technician who came was very professional and efficient, completing the job in just one day. One of the greatest comforts is having a stool in the shower, allowing me to sit and control the water easily. It's truly a blessing, making the experience so relaxing. I can't recommend this enough to anyone considering purchasing one. I only wish I had made this purchase sooner!

I decided to remodel my bathroom and chose Safe Step Walk-In Showers because I'm handicapped and getting in and out of the tub became increasingly difficult for me. I first heard about Safe Step through TV ads. The decision was made easier when I compared quotes and considered their warranties, the payment plan, and the peace of mind they offered regarding the installation process. The sales representative interaction was satisfactory, and the installation team did an excellent job and cleaned up after themselves. There is a noticeable improvement in my day-to-day life with the new shower, although I do have one suggestion for improvement. The shower head is positioned too far away from the seat, making it difficult for someone in my situation to shower without assistance. The installer added a hook to bring it closer, yet it's still placed too high.

I first heard of Safe Step through online advertising and chose them because their pricing was more reasonable compared to other quotes I received. My experience with Safe Step's sales representative was positive as they provided clear and helpful explanations. The installation process was also satisfactory, and the installer was friendly and efficient. The only minor issue is that there is one pending matter that needs to be resolved with the city.

I came across Safe Step walk-in showers on Instagram, and our experience with them has been extremely satisfying. The representative who came for the presentation was professional and knowledgeable, which gave us confidence in the quality of their products. The installation process was impressively quick and efficient, taking only six hours. The installation team was professional, and they ensured everything was done to a high standard. We were advised to wait 24 hours before using the shower, which was fine. The team also took the time to explain the process as they worked. Our new walk-in shower is just beautiful, perfectly meeting our needs. It comes with features like an overhead rain shower, adjustable side bars, and safety bars, all of which enhance convenience and comfort. We love every part of it.

I saw Safe Step in the newspaper, and I decided to get a quote to compare prices with those of other companies. My interaction with the sales representative was very good, and although the installation was done by just one man named Zach, he worked very hard and did an excellent job. The whole experience was quite positive, though I haven't noticed significant changes in my day-to-day life following the installation. Overall, I would rate my experience with Safe Step highly. The cost for that kind of installation was high but that was expected.

We looked at a couple of different brands and when we looked at Safe Step's walk-in shower, we decided that that was the one that we preferred. The installation team did an absolutely excellent job. The walk-in shower's quality is impressive. I've had family guests who appreciated it, especially since one of them had previously fallen in their own shower and broken three ribs, but I wasn't worried about that happening in ours. It's mainly used in our guest bathroom and we're satisfied with it.

The entire process with Safe Step, from the initial consultation to the installation, was very smooth. The rep who came out was thorough and explained everything clearly.

Safe Step offered a discount for my mother. Their sales representative was very informative and provided all the discounts available for her age, explaining the products they would be installing in detail. Although I wasn't present during the installation, I was informed that the installation team was very professional. The walk-in shower has significantly improved my mother's daily life, especially since she had a stroke a few years ago. Now she can easily walk into the shower without having to step over, making it much safer and convenient for her. While I don't use the shower myself, from what I understand, it has been highly beneficial for her. Overall, I would rate Safe Step with a 5 for both the effectiveness of the shower and the customer service we received.

I am really enjoying my Safe Step walk-in shower. The quality is great and it provides peace of mind, as I no longer have to worry about certain issues. The installation team was fantastic, leaving me with no complaints. Overall, my experience has been excellent.

Updated on 05/04/2025: Nothing. It said earlier, "Resolution in progress." There has been no resolution. Since this review the tub was taken out on April 7, 2025. It was discovered that the drain and supply hoses were extended improperly; the drain was extended around the sides and back of the tub to the main drain with no downward slope. The water supply hoses had PVC half the size of the flexible steel hoses attached to the original supply hoses, then arched around the two corners and side of the tub, the crisscrossed to the main water supply. Apparently this was done because the plumbing fixtures were in reverse from the original plumbing. This doesn't meet code, and the ROC has been informed of the violation by these improperly and unlicensed workers. Safe Step has been notified through the email they provide, but naturally no response from them because this is how unethical they are!

We had a walk-in shower installed from Safe Step due to safety concerns for my wife. We previously considered a walk-in tub but found it unsuitable because my wife has difficulty standing. The installation team was good, and the shower quality seems satisfactory. However, we faced an issue where the safety bar was installed in the wrong location, rendering it useless. We needed it by the seat for support, but it was placed at the other end of the shower by the showerhead.

I had a Safe Step walk-in shower installed, and I must say I like it. The biggest advantage is that I no longer have the old green tub; it's a much-needed change. I first got interested in this product because my mom needed it, but unfortunately, she passed away before it was installed. The installation process was smooth. The guys who did the installation seemed like good guys, and they cleaned up quite well after themselves. However, I would rate the quality of their work a 6 out of 10, mainly because there's one corner of the tub that wasn't finished to my satisfaction; they should have added a bit of paint there. In terms of safety features, the shower comes with a handout that adds to its convenience. Overall, the new shower gives me more space, which I really need.

At first, I don't even recall contacting Safe Step, but somehow it all came together, which I guess shows just how much I needed a proper shower. Previously, I had a tiny bathtub that seemed more suitable for a child – it became quite an ordeal trying to bathe comfortably. Transitioning to the Safe Step shower has been mostly positive, although there were a few hiccups along the way.

The sales visit from Safe Step was extensive, lasting about three hours, but the salesperson was knowledgeable and engaging throughout. The installation process had its ups and downs. The installers were punctual and efficient at their job, but we encountered an issue with some wiring in our home. Specifically, while the team managed to fix the disconnect with the stove, they overlooked an issue with the microwave, which stopped working post-installation. Unfortunately, after reaching out to Safe Step's office multiple times with no response, we had to hire an electrician ourselves to resolve the issue.

I saw an ad in the paper and I initially became interested due to my situation; my mother-in-law had passed away, and I was managing her affairs. Plus, I wanted something safe for myself since I also have a dog and a pool. The Safe Step sales team was great and explained everything clearly, making the decision easier. The installation went smoothly, although navigating the email communication for the final inspection was a bit challenging for me. Despite this, the overall process was fine.

My son looked up Safe Step Walk-In Showers when my husband was in a nursing home. I interacted with their sales representative, and although the experience was generally good, I regret being persuaded to opt for a shower curtain instead of a door. The representative made it sound easier to maintain, but we wish we had chosen a door. The installation team was excellent, with two individuals doing a great job. However, due to circumstances, we haven't been able to use the shower yet as my husband was able to use the one downstairs, and we don't have a curtain yet. We anticipate it will be useful in the future. In retrospect, while we were satisfied overall with the process and the service, we found out later about other options that were less expensive. Overall, I would rate Safe Step Walk-In Shower with a high score based on the service and installation, but I give a slightly lower score for the price.

I wouldn't recommend Safe Step Walk-In Showers to anyone due to my negative experience with them. They initially worked on my project for two days but did not return for ten days to complete the job, leaving me hanging without any update. It was frustrating that they overcharged me, too. They started by tearing out my tub to install the walk-in shower, but they had to add more support, like installing a chair support. The workmen on site claimed they were not responsible for the delays. It felt unprofessional that they didn't communicate the reason for not returning when expected. For customer service, the person who did the presentation seemed smooth-talking, promising trust, but didn’t meet my expectations. In terms of pricing, I felt it was expensive, and I regret not getting a second estimate.

As someone who takes care of handicapped individuals, I was interested in the convenience and safety a walk-in shower could provide. I heard about Safe Step Showers on TV and I ultimately chose to go with them due to pricing considerations. Although my experience with the sales process was mixed—having dealt with two salespersons over time—the representatives were knowledgeable about the product. Installation took two days with a team of two people, and I'm pleased with the quality of work.

My experience with Safe Step has been quite positive. The initial presentation for our shower installation was thorough, with the representative asking and answering lots of questions. He took detailed notes while we walked through the options, and everything was delivered even before we expected.

I helped my mother purchase a Safe Step Shower after coming across a coupon in her AARP magazine. We had been looking into shower options for some time, and this seemed like a perfect fit for her needs. Our interaction with the sales representative was really positive; he was the only one who informed us about the tax break available in Colorado, which ultimately convinced us to purchase.

The initial sales visit was impressive; the salesperson was knowledgeable and straightforward, unlike other companies that tried to upsell unnecessary repairs. I got the shower primarily for someone who is disabled and unable to stand, and it has been very beneficial for them. Overall, we're satisfied with the installation, although my wife noted the shower rod was hung at a slight angle, which was a minor issue. Overall, I'm happy with the quality of the job done by Safe Step.

I liked Safe Step’s competitive pricing and the products they offered. My interactions with the sales representative were highly positive; they were very informative and friendly, offering all the necessary details with confidence. The installation process was smooth and efficient. The team was in and out within 5 to 6 hours and they provided clear instructions regarding the wait time after installation. They also supplied all the necessary safety equipment like bars and a seat. Overall, I am extremely satisfied with my experience and would rate Safe Step 5 stars.

I was searching for walk-in shower installers in Facebook and Safe Step was among other companies I considered, but I decided to go with them because I was eager to get the shower installed quickly.

I recently had a Safe Step Walk-in Shower installed. My interaction with the sales reps was satisfactory, and the installation process went smoothly. While I find the shower functional, I would rate my overall satisfaction at a 3 out of 5. The pricing, however, seemed quite steep. Despite these mixed feelings, the customer service was excellent.

I saw a television ad about Safe Step's walk-in shower and purchased one. The sales representative who explained the product to us was thorough and did a very good job. Even though we heard about them through a television ad, we had been considering adding a walk-in shower, so it was not an impulsive decision. Overall, we're satisfied with the installation and the product itself, as we are enjoying the shower.

I saw Safe Step Walk-In Showers' advertisement, along with the other companies' that were showing on TV as well. I reached out to several companies, but Safe Step was the only one servicing my area in Montgomery, which is why I chose them. The sales visit was very informative and pleasant—the representative explained everything thoroughly, persuading me to choose Safe Step over a different company. I worked for that company for 10 years and I could have gotten a discount on them, but I liked the way that Safe Step demonstrated to me about the shower. The sample was really nice too.

When the presentation for the Safe Step Walk-in shower was made, it was mostly what I expected, although the price ended up being higher than anticipated. I had expressed a budget limit of $10,000, but the final cost was $13,000. Despite this, we decided to proceed because my wife was very impressed with the features and demonstration.

Two neighbors showcased their walk-in showers, and I was impressed enough to initiate a consultation with Safe Step. The consultation itself was straightforward and took about 45 minutes to an hour. The representative did an excellent job of explaining everything, and they managed to work within my budget. The installation team was punctual and completed the process efficiently. The system is self-explanatory and I was informed of the necessary waiting period before use, which was 24 hours. The shower comes equipped with various safety features, including grab bars, a safety mat, a chair, and non-slip floors, which have been very useful. The customer service and quality of the shower were excellent, and the price paid was reasonable. Overall, it was a 5-star experience with Safe Step.

The consistent communication from Safe Step prompted me to reach out for more information. When a representative came to my house, we had a thorough sit-down conversation about the installation. The process went smoothly, with easy negotiations. They provided a specific timeline for installation, which they adhered to.

We chose Safe Step after getting three different quotes, influenced by a recommendation from a co-worker who had a positive experience with them for her mother. The initial presentation was thorough and engaging, attended by my 79-year-old mother. Unlike the other companies, Safe Step presented multiple options that catered to our needs and budget, which was reassuring as we didn't want to spend excessively.

We decided to get a Safe Step walk-in shower for my wife, and although it required a significant investment, with the cost being around $11,000, we've been able to manage it financially. I spent three hours with the presentation of their rep and their team took a while to install it, working late into the night, but the installation process itself seemed thorough despite being in our basement.

They came for a presentation, answered all my questions, took measurements, and provided a clear cost estimate. The installation process was generally smooth, but they initially brought the wrong base, so I had to wait a bit longer. Nevertheless, once they got the right part, they completed the job efficiently. The shower setup is very nice, and I'm pleased with it. Overall, my experience with Safe Step was good, and I'd recommend them to others.

Our experience with Safe Step Walk-In Showers has been quite positive. We decided to remodel our bathroom since my husband is handicapped now, and this new shower installation has been very beneficial for him. A friend recommended Safe Step to us, and we are very pleased with the result.

I initially learned about Safe Step from a card in the mail, and the main reason I considered purchasing a walk-in shower was due to my girlfriend's difficulties getting in and out of tubs, as her legs and knees are troubled.

We discovered Safe Step Walk-In Shower while researching both online and through magazines. We initially considered a walk-in bathtub, but it didn't suit our situation, so we opted for a shower instead. The sales visit and consultation were straightforward and positive. The installation process was also smooth; everything was handled neatly and the team cleaned up thoroughly afterward, which left us quite satisfied. The overall quality of the product is impressive. Based on our experience, we would recommend Safe Step.

My husband and I first came across Safe Step Walk-in Showers through advertisements on TV and in the AARP magazine. We reached out to them over the phone to set up a consultation. When the representative visited us, the presentation lasted about 30 to 45 minutes, which we found satisfactory.

I had a Safe Step Walk-in Shower installed, recommended by my niece in Washington who was happy with her own experience. I reached out to them after she provided the contact number. During the sales visit, Bob and the installation team were pleasant, but the process took longer than expected despite being advertised as a same-day service.

I purchased a Safe Step Walk-In Shower three months ago and my experience was quite frustrating. Initially, the drain was on the wrong end, and it took them three months to even notice. This caused the installation to be postponed. During their second attempt, they worked for half a day only to find out the drain was cracked. The entire installation process was a fiasco, especially as it happened during Christmas with guests in town. It took them a week to come back and finish, without a proper notice of their arrival. Despite the initial chaos, the two workers did a good job with the installation. However, I believe we should have received a discount for the inconvenience caused.

I recently needed to find a walk-in shower solution for my husband, as he was having difficulty getting in and out of a regular tub. I decided to explore options with Safe Step Walk-In Shower. Our experience with Safe Step was quite positive. The sales team who visited our home were very nice, making us feel comfortable with the process.

After receiving a mail advertisement for Safe Step walk-in showers, I reached out to them and decided to proceed with their service. The sales visit was pleasant and informative. The installation team did a commendable job, although the process took a bit longer than initially promised due to structural issues with my older home's walls, which they explained thoroughly.

I initially contacted Safe Step Walk-In Shower a couple of years ago to install a tub and decided to call them again for a shower. The sales visit was fine, with the same person visiting as before. On the installation day, the team was very professional and efficient, completing the job in less time than expected.

I decided to use Safe Step walk-in showers after seeing their advertisement on TV. Due to arthritis in my knees, stepping over a traditional bathtub became risky, so the low-step shower feature appealed to me. I have had some issues after installation, notably with the caulking in the seams, which remains soft when wiped down. For now, I'm letting it sit to dry completely.

Our experience with Safe Step Shower was rocky from the start, all stemming from necessity after my wife broke her femur. We needed to install a safer shower option. Initially drawn to Safe Step by a consumer advisor, we decided on them after reviewing several options. The installation process, however, was less than ideal. It was meant to begin on January 15th, but after a late-night call from the installer, we agreed to start on the weekend of the 11th instead. Despite my early preparations, including shoveling snow and managing my diabetes, the installer didn't show up until 11 AM. His truck was disorganized with snow-covered materials, not what one expects for a professional installation. The experience set a poor tone, and the work didn't improve my confidence. The green board was poorly installed with mismatched pieces, and the whole process took longer than promised.

When I purchased a house in Grovetown, I encountered a problem with the existing shower, which was in poor condition with an unsettling odor and a damaged glass door. Seeking a solution, I discovered Safe Step Walk-In Showers. I reached out, and a representative who was extremely courteous visited my house. Though he initially discussed walk-in bathtubs, I made it clear I was interested in a shower. After some measurements, he returned with a contract, and soon the installation took place.

I helped my mom get a remodel with Safe Step showers due to her limited mobility. I discovered them online while researching accessible bathroom solutions. The sales representative was kind, though a bit pushy by the end, but we needed the remodel quickly, so we went ahead. During the installation, there was initially a concern about a 6-inch step we wanted removed, but after discussion, they were able to make the adjustment and kept things clean and tidy.

I contacted Safe Step over a year ago for an estimate, but the cost was too high at the time. Later, Safe Step reached out again offering a new estimate, which was $10,000 less due to more available discounts. This considerable reduction was within my budget, unlike the previous $27,000 quote.

I recently needed to remodel my shower due to neuropathy and the anticipation of needing wheelchair accessibility in the future. Safe Step Walk-In Showers seemed like a suitable option based on my online research. The representatives presented various options, and I appreciated the discounts offered for seniors. However, I was unsure if I received the best deal.

I discovered Safe Step online while searching for shower installers, alongside Jacuzzi and another company that I ultimately didn't pursue. Safe Step impressed me with their competitive pricing and superior benefits compared to the Jacuzzi option. Their reviews also played a big role in my decision-making process. Although the sales presentation was lengthy, the installation team was exceptional. They were punctual and efficient, completing the job in a day without much downtime.

I initially chose Safe Step Walk-In Shower due to their positive reviews and persuasive advertising. Unfortunately, my experience hasn't lived up to expectations. The sales rep, Mike, was fine, and the installation seemed okay at first. However, the craftsmanship was poor, and I'm still waiting on repairs. Problems include misaligned doors, reversed hot and cold water connections, a sprayer that detached after the second day, and an improperly installed shower tub that creaks and sinks. Despite multiple attempts to resolve these, the situation remains unresolved over two months later. I'm extremely dissatisfied with Safe Step Walk-In Shower.

I learned about Safe Step Walk-In Showers through an internet search, and after considering other companies, I chose Safe Step because they were more thorough. Their contract was specific, and they were better prepared than the others. My experience with the salesperson was positive; they were friendly and detailed. The installation process took about 30 days, which included some holiday delays, and the actual remodeling took 6 to 7 hours. The installation team had a very good attitude and work ethic. I'm really enjoying the shower and feel much safer using it.

I first saw the Safe Step shower advertised on television and thought it would be perfect since my husband was having difficulty getting into the tub. The sales representative who visited us was wonderful, explaining everything clearly and being very helpful. The installation process was impressively fast; the team arrived at 8:30 AM and was done by noon. They were thorough in explaining what they were doing during the installation.

I couldn't step in my regular tub, so I wanted a Safe Step. My experience with the sales representative was satisfactory; he was okay. The installation took a few hours, which was reasonable, and I was quite pleased with the quality of work they delivered.

While I initially tried to contact Jacuzzi, I found that they don't serve my area. My experience with Safe Step Walk-In Showers was delightful. The salesperson was very nice and explained things thoroughly. He assessed our old shower and clearly communicated how they planned to proceed. Impressively, the entire installation was completed in just one day, which we appreciated greatly.