Rheem Reviews

March 2011 upgraded to a RHEEM Heat Pump (15pjl42a01) and Air Handler (rhkl-hm4821ja) with a larger rated SER level and performance factor every 4-6 months since the system goes DEAD. Leaking valves, leaking evaporator coils, blown protection valve and now a shorted compressor.....all fixed under warranty, but the Rheem Warranty team has never replied to the website posting..... Tried customer service and got a reply from Troy ** (479-648-4900) who passed me along to their distributor on warranty items, as the backlog of parts was very time consuming.....

Rheem is just a horrible company. From their customer service to the products they sell. Most home stores won't even accept their items back after purchasing them.

Currently trying to actually speak to customer service about my unit which has died 7 months after purchase. Rheem does not respond to emails on their website and when you call and are connected to customer service they don't answer the phone. I am not a happy camper at this time and would recommend not buying a Rheem based on my experience.

Bought a Rheem water heater in Feb 2012. After 11 months Jan 2013 thermocouple went out. Replaced no charge. Feb 2014 thermocouple goes out again. Will ship the part to me but I need to pay labor. I was told by a Rheem rep the new part has been redesigned but Rheem was not covering labor even though it affect all the water heaters they make. Very angry and disappointed in Rheem product and customer service. At this point labor cost for repair is $95.00 a hour. A lot of money for a unemployed person!!!

Since the purchase of our furnace in 2009, we have had at least two times each year where the furnace stops working and shows code 5/7. We know how to fix the problem...by blowing out the small Orange rubber tubing, but it keeps happening. We have complained to our furnace guy. He said the company knows of the problem but has not come up with a permanent fix. We feel this is a design/ workmanship problem and we should get a new different furnace. Isn't there a lemon law for furnaces? We have been lucky enough to be home each time the furnace fails, but what happens if the pipes freeze because we are not? Sincerely a permanent fix needs to be given or a new product/ furnace now. We have waited 4 years.

Purchased a new Rheem furnace on 11-15-2012, installed on 3-22-2013, contacted Rheem about the warranty and was told that because the furnace was made 1-10-2010 it was not eligible for a full warranty of 5 years on parts because of the manufacture date. I was told the warranty started in 2010 and is only valid till 2015. How is that even legal, that means the warranty started before I bought it, can they do that? If so how?

I just wanted to vent a little. Had a brand new water heater put in and 8 years later, it is rusting and leaking. I am told these should last 10 to 15 years. Seems I am not the only one being rheemed.

Had a water heater installed approx. 3 months ago. 3 weeks ago it started tripping the circuit breaker. After inspection, we found the insulation around the lower heating coil was soaked so had the lower heating coil replaced and dried everything out. Last week it started doing it again. Upon closer inspection they found the tank was leaking higher up and was irreparable. When I spoke with Rheem customer service I requested to speak with the service rep's supervisor/manager who told me in a flat tone that while Rheem would cover the part and materials they did not have to cover the cost of labor. When asked why I should have to cover the labor cost to replace a 3 month old unit that only needs replacing due to a fault that is their responsibility, I was given the same flat-toned scripted response. I assured them if Rheem was not going to be flexible enough to work with its customers when the cost should rightly fall to them then I would not waste another cent with them and ensure anyone I encountered knew why.

I had a Rheem Prestige heater installed in my house when it was being constructed, and desire what temperature I set it to. This heater can't even keep up on a mildly cool day. My thermostat is set at 65 and the room is about 54 and the unit isn't even trying to warm the house. Just junk, and I wish everyone could read about Rheem just to avoid trash like this and send this company where it belongs, into bankruptcy.

RPMC 060JAZ Heat pump 10 SEER R22 15 yrs old - I have been researching/replacing this system because 3 leaks were found. 1 in the "A" coil upstairs, 1 in the coils outside and one where the over pressure valve had been replaced 1 1/2 years ago. The only other repairs I have had to do on the system are 1) fan and start-up capacitor, 2) compressor start-up capacitor and 3) relay (twice). I mentioned I had the overpressure switch replaced due to failure. Other than the overpressure switch I replaced all other parts and I kept the system maintained except for every 3rd year I had an A/C company come and do a check up so they could check freon level.

Purchased a 3 ton Rheem Heat pump 03-2011. Year later had to have the coil replaced, no charge to me. Now a year later, coil out again. Rheem, even though they say 10 years parts and labor, will not pay for the labor to replace the coil, but will pay for the coil.

Purchased a $5500 system in early 2011. In early 2013 the first control board in the 18-seer dual condenser failed - labor cost $230. A few months later the other control board failed - labor cost $230. Then a month later the coils in the handler started leaking Freon - labor cost $900+ and then in October one of the compressor failed and had to be replaced - labor cost $700+. Very poor product quality value and we are led into a false sense of security with this 10-year warranty that we get, but that is only for parts. A $5500 system fails in 2 years! I asked Rheem for help and they said "no".

Actually we had to replace a part to central air approx. $120. But the electrician said to be prepared to replace your unit within a year. She's old and past her life expectancy. She's a good girl B/C most die well before this and she only had a couple problems, nothing major. I would stick same brand. Rheem. So we are now checking in on some. And glad we had heads up. Because we could look around and price.

Rheem unit is only two years old and we have already spent 500 bucks for service calls. Smell from unit resulted in fan replacement and freon leak. Buy another unit, not a Rheem hack.

I bought this AC system thinking it would last me a long time. But every year that I have owned it, I have had to spend money to replace parts... 300-800 a year. Now the compressor is seized up. What a rip off this has been. I am a senior citizen living on a fixed income. How can you market these units and take advantage of us. I will be telling all my neighbors, family and friends to pass up on Rheem systems and just think they are made right here in our home town.

Tankless water heater model # RMTG-74 PVN-2 - For the past several months we have been having issues with our Richmond tankless water heater. Our hot water is intermittent. It will start to work then shut off and produce only cold water. We have done all the preventive maintenance required, replaced a gas line, and had a plumber clean the burner unit. The water heater worked for about a month after she cleaned the burner, then the same problem occurred again, always a c2-11 error. Tech support sent us a new burner unit, which we had installed only to have the problem continue. I just got off the phone with tech support again and went through the diagnostic procedure again. I couldn't get the problem to replicate and tech support told me that I didn't have a problem because it is working and if the problem happens again I should call them when it happens wtf!!!!

Horrible experience with Coastal Heating and Cooling of Bradenton, Florida. They failed to secure the proper permit from the City of Palmetto where we live and the unit they installed new here appears to have been damaged at the point of origin. The contractor (Coastal), the wholesaler (Gemaire of Sarasota) and the manufacturer (Rheem of Fort Smith, Arkansas) are all sidestepping the issue and We are stuck with a damaged unit and a new debt of $4300.00 How fair is that?

I purchased my unit from a certified Rheem dealer and he has since retired. We no longer have a Rheem dealer in my community so I will have to pay a $179 travel fee for someone to come to my house to look at my unit, and then AGAIN when they come to repair it IN ADDITION TO the labor to replace the coil that is leaking, AND the Freon that has to be replaced making my "warranty" work around $1500 (minimum). Sheesh! This is a $5,000 unit that has only been in service since 4-25-2011, and I have already had to pay to have the Freon replaced on August 31, 2012 at a cost of $389. So, my "energy saving" unit will have cost me almost $2,000 to run for 2 summers. We replaced a 25 year old unit that ran great but wasn't "energy efficient". From other complaints that I have read from all over the internet, this seems to be a recurring problem with Rheem. My advice, do NOT buy a Rheem!!

This water heater was installed in my new home by the building contractor's plumber for around $800.+. I had no control as to the choice. It recently stopped working and I had a friend who is a certified heating and air conditioner contractor. He said that the heater is leaking from the top and fills up the blower and shuts off the exhaust. There as a safety will not turn on the burner. He removed the water from the blower and the heater worked for two weeks. Loaded up with water again. I never was given a copy of the warranty, so I did not know about the six years expected life on this expensive heater. I have had two other homes and never had a water heater that did not last 15 to 20 years and they did not cost $800+.

I wanted to replace a 30yr old RUUD hot water heater. Found out Rheem now owns Ruud. I tried to buy a Rheem out of loyalty and NO local dealers would sell me one without installing it. I found one on Amazon and got free shipping on it. It arrived in great condition. I installed it and sure enough the anode rod cap was cracked through the threads and leaked. This was caused by the suspended weight during shipping. Rheem refused to warranty the part, said it was not a part they warrantied. Unreal, I contacted Amazon and they said they would refund the purchase price for the part. They did (I love Amazon). After 3 years my daughter turned up the tank to midway (C) on the thermostat. Within 2 days the top of the tank sunk in 2" and made it too dangerous to continue using it.

Eco200pvn tankless water heater - Purchased 2011 still under warranty. Professionally installed. Large investment for efficiency. Flame sensor defective. Unit starts, flames come on then shuts off. Contacted Rheem customer service by email three times no response. Local contractors do not work on this model. Multiple complaints of same problem on line. Major safety problem as the only way to get hot water is to turn the water on and off at the unit so the initial flames warm the water. If the unit starts all members of the family rush to shower while we have hot water. Called customer service limited hours not responsive. Very poor unit! UNSAFE! No customer service. Never use Rheem again.

There are lots of problems at the start. Finally, it was fixed after Rheem sent a man from the home office. it worked for four years then went to heck. The cost to me at this point is over $1800 from their techs out of Denver and plumbers in the Greeley area trying to fix them. Rheem sent one new unit out but not enough pipe to install, and then I was informed that I was going to have to tear out part of my finished home to install and they wanted me to install the 1st unit before they replaced the 2nd. What a mess, and thousands to install. Now the head tech at Rheem, Mr. Daniel **, has been dragging this out; he's not returning phones and doing nothing to help me. He's not even giving me an answer to what they will do.

New Rheem heat pump installed on 5/2012. Polar Bear Heat & Cooling warrantied this unit in writing "parts and labor 12 months". Parts warrantied for ten years. The compressor failed after ten months. Polar Bear would not repair the unit unless I gave them $400 upfront for lost freon. They said Rheem would not compensate them for freon. I phoned Rheem customer service regarding that and they said they do not cover lost freon. Tough luck! Wife is ill and coming home from rehab in that period. I must have heat and cooling. I was forced to cough up $400 or Polar Bear would not repair. "Gun to head". Attorney General Office in Florida fluffed me off and told me to get a lawyer that they don't handle private cases. BBB involved but they have no authority, only a token part. I dread the next ten years with Rheem if it lasts that long.

We have a Rheem A/C heating unit that is less than 3 years old and Rheem does not warranty this. They only pay for parts and you are stuck with the labor. We have a friend who has a Trane system and theirs is 5 years old. It went out and was replaced without costs to them. Do not purchase a Rheem. They do not stand behind their product.

A couple of years ago, I bought a unit with all the money I had. We bought an old house with no heat. So the company that put the unit in had to do duct work because there was none in the house. After this, the company went out of business. The unit from Rheem didn't work - no heat, no cold air; it was a sear 10 unit. See we are poor; the money we used was from a settlement from a car wreck. It cost us all together 11 thousand dollars since we bought the unit. We have paid close to another 11 thousand. We still can’t get it to work. It has been bad from day one. My sister-in-law died trying to help us with money to fix this damn thing. From day one until now, Rheem has never called to help. Winter comes, we freeze. Wish someone would help us.

A 50 gallon, lowboy, electric hot water heater (Rheem model #R82SV502526027) was installed in October 2012. Hot water runs out after 15 minutes in a shower with no other appliances running in the house. The installing plumber checked it out and said all was okay. My former 50 gallon hot water heater (23 years old) never ran out of hot water, even when a washing machine or dishwasher and shower were running at same time. Rheem customer service said it was "normal" for this to happen and refused to send out a service technician to check out the unit. The plumber said he can't do anything else and he has not had this complaint from other customers (which indicates something is wrong with mine).

I bought a Rheem furnace 2 stage variable speed and A/C unit. It was installed in summer. In winter, I noticed that furnace kicks in directly in the second stage and never works in the first stage. It is too noisy and heat variations are high. I tried for 3 months to determine the contractor to come and fix the issue. It was not an emergency, but the unit was under warranty and did not do what was supposed to do. After 3 months, the contractor comes and tries to call the dealer in order to get support from them as the contractor did not know what to do (despite the fact it seems a very simple setting). I took 2 days off, and every day the contractor cannot reach the dealer's technician despite the fact that this was scheduled in advance.

Rheem he80-130n commercial water heater - I own a restaurant in Phoenix and your water heater was nothing but trouble for me. It's a real hunk of junk. The unit was very expensive to begin with and was only 2 years old when the first igniter went out. Now, when the unit was 3 and a half years old, the igniter went out again and blew the main board. We replaced blown igniter again and blown board again. The plumber I had working on it said the unit was poorly designed. I can't believe what a hunk of junk this unit is. On top of that, I could not buy parts on the west coast. I had to have them shipped next day from Boston. It really is bad business to have a product that you can't even get parts for. A restaurant can't run without hot water, so it needs to be easy to repair. But to only last for 3 years and cost $6,000 is totally unacceptable. That I put $900 in parts and the unit still only worked for a couple of days is crap!

My Rheem tankless water heater RTG-74PVN-2 died on 12-27-2012. I called Rheem on 12-28-2012 at about 9:00AM CST. They diagnosed a bad burner and promised to ship one out overnight so I would have it on 12-29-2012. Saturday came and no burner. I called them back and they said it didn't ship out on Friday because they screwed up and that it would for go out on 12-31-2012 so I called for a tracking number on 12-31-2012 and wouldn't you know it didn't ship. Now they say it won't ship until Wednesday. It's like working with a group of ten-year-olds. It is definitely the last Rheem product I will ever buy.

I purchased a Rheem Paloma tankless water heater in November 2012. The unit had a bent exhaust pipe right out of the box. The seller sent a replacement and I contracted with a plumbing company to install the unit. Additional parts were required just to adhere to basic code requirements. The unit oozed an oily substance and the power quit halfway through a cycle (fun times when taking a shower). They said to send the fail code and I have not heard anything back for more than 10 days (I had included photos also). The unit also emitted an oily substance that beaded up and so now I'm reluctant to use it at all. Not having a potable water source in a suburban home is a real downer. I'm taking water samples to the County Water Health Department tomorrow to see what substance is in the water.

Rheem Heating and Cooling - I called this number 1-479-646-4311 since I didn't see any contact number for customer service in their website. It is a good number for a low quality heating and cooling products business. Rheem is not a good company because they sell lemons for heat pumps. I had to spend more than $2,000.00 for a 3 years old unit in repair labor and R-410A. The unit had the reversion valve replaced before (only parts are covered by the Rheem warranty), more than a year ago, and now it needs the txv to be replaced. The unit was still leaking R-410A according to one HVAC technician that recharged the unit couple times. The contractor (Rolph HVAC from Seaford, Delaware) that installed our heat pump does not do business with Rheem, according to the owner/representative, because of bad experiences with that company.

Rheem 80,000 BTU heat pump - I purchased a complete HVAC package two years ago through an installer in my area (Loveland, Ohio). The product is a high efficiency Rheem. Almost immediately and continuing today, the heat pump shuts down because of condensation working its way into a vacuum line that monitors the gas valve. I have been told that this problem is particular to Rheem (and they are aware), but have not corrected the problem. I tried submitting my problem and complaint to Rheem on their website but when I press the submit button, nothing. The comments go nowhere. I have turned the gas valve a 180 degrees on its bracket so the tube has a slight back flow. I'm hoping this helps eliminate the problem. I will never purchase another Rheem product again.

I have a Rheem Power Vent model 41VRP50N that was OEM for my house built in 2006. The unit failed for the first time (six months outside warranty) in late August 2012. My wife called a Rheem designated repairman; after three hours stumbling through troubleshooting that he was being coached to do by cell phone, he told my wife that the integrated gas valve/controller had failed, and gave her an estimate of $1,680 to replace it. I stalled for time, downloaded troubleshooting info (pretty good and readily available) and called Rheem customer support (little or no wait, English as a first language and knew their stuff) and after two hours, discovered: the gas valve/controller had indeed failed, but you can buy one for $300-$450 and an inexperienced person can replace it an about an hour and a half.

We had a hot water heater for 16 years in our home. We replaced it with a new Rheem/Ruud water heater this March. One month after installation, there was no hot water, an element burned out and our plumber replaced it. Then a couple months later - no hot water again. For three weeks, we have been without hot water. We've called Rheem/Rudd maybe 20 times. They've sent out their own Rheem certified plumber to check it. He replaced some parts. We still have no hot water - three weeks and counting. BTW - I'm six months pregnant and can't sterilize dishes, wash clothes, etc. Every time I talk to Rheem/Ruud, they tell me it's not the hot water heater, yet their plumber says it is the hot water heater. Now they asked us to do our own tests on the machine! They don't want to send out another plumber. The customer service is terrible! The heater is under warranty - they don't care. All they care about is spending money to send out a plumber. It's horrible. We are just so unhappy with the service. Still today, we have no hot water.

This company doesn't stand behind their product. They installed the water heater at at 4 star hotel and it leaked within two months of installation. It wasn't a small leak. It was a steady stream from the internal tank on the bottom. I called the company and spoke with Daniel ** and he said they could replace it but basically I was on my own. It didn't matter that it had caused some structural damage to the walls or molding. They wouldn't send a representative to inspect the unit. The unit was faulty and the company did not stand behind their product or the contractor that installed a product we believed to be good or offer good customer service for products. Things like this causes contractors like us a huge liability and possibly lost us a big client.

I bought a Rheem water heater, Model ELD80B, 14 months ago and was told it had a 4-year warranty. The heating element leaked and failed. I was told it would take 2 to 3 days to get a part. We are in the restaurant business and would have to close. I found the part at an appliance part house for $44 and hired a company to pick it up and bring to my store for $112, then called the company that sold and installed the heater (United Plumbing - Woodland Hills, CA) and they sent out a tech and it took about 30 minutes and I was charged an additional $475. I called Rheem and was told to read the fine print. They would only cover the whole unit if it had to be replaced and if it could be repaired like my unit did, it would not be covered.

I bought a GE/Rheem 40-gal. power vent hot water heater in June of 2009, Model # GG40T06PVK00, and last week it quit. AB lights on. I turned it off for 10 minutes, turned it back on and watched through the window. I watched the igniter turn red and the gas turned on the burner, lit for a second or two and a click and it shut down and recycled and lit again, this time staying on. This has happened 2 more times. I had an A.O. Smith power vent for 10 years and the only reason I replaced it was because I didn't want to spend $175 on the new power vent that was coming apart. The heater still looked and worked great. My GE/Rheem is just 3 years old and you never know if you will have hot water or not.

I had a 5 ton Rheem heat pump installed in 2006 to replace a prior AC that lasted 25 years. Two weeks ago, I had to replace the condenser fan and the reversing valve to the tune of over a thousand dollars. Last Friday, I came home from work and the house was 90 degrees inside. I called my HVAC man and he came out. The blower motor had gone out. Not only did it go out, but the barrel and housing is rusted onto the motor and can't be removed. Parts are not in stock and have to be ordered. I will be without air for a week when the parts get here with an outside average temp of 110 here in Arizona. I wouldn't put another Rheem on my roof if they gave it to me for free. What a piece of crap.

Contractor, David **, put Rheem air conditioning system in two years ago. Air quit working last year in September. This is a piece of garbage and would never recommend it to anyone. I can't even get a call back from the guy that put it in so much for Rheem being a good brand. It's nothing but piece of crap.

I had a Rheem A/C Model # RPNL048jaz installed in October 2010. It recently stopped working. Technician came out and said the coil is leaking. He put Freon in and it started right up. It stopped two days later, same issue, leak. The coil has to be replaced with warranty. It is supposed to be covered but will cost me $500 for labor. The unit is only a year and a half old and cost me thousands to have put in. There is no reason why I should be having problems with this unit already. I attempted to contact Rheem who did not care and offered no solutions on getting a coil to my house. Technician is attempting to get a coil but we are going on two weeks now. I live in Georgia where it is expected to be in the 100's all weekend. This is obviously a sign of poor craftsmanship and unbelievably terrible customer service.

Rheem System is inadequate in Florida. Our brand new system won't cool under 73, and we have temp drops of up to 5 degrees, meaning when we set the system at 71 to cool the rooms that are 78, the system does not perform. I called Regional and we get what we have. No interest in trying to solve the problem. Lastly, in most installations, you have a return in each room. We have one return about the size of an air vent. My point is buy a Trane. We are considering hiring a lawyer at this point and changing system out as soon as we can. Poor installer, poor Rheem support.

Failure in 5 years and 10 Months and a 6-year warranty not honored: The Rheem water heater was installed when the house was finished in July 2006. The water heater failed in May 2012, having rusted through the bottom. The product was designed to fail shortly after the warranty date. Water heaters used to be considered durable goods, and that level of quality needs to be our expectation, given the nature and cost of the product.

Similar to some of the stories I have read here, I had the displeasure of owning a Rheem Power Vent water heater. There was trouble from the start. I've previously spent close to $700 on labor for "covered repairs.” Today was the last straw. The blower was gone again! It’s another $350-400 in labor to replace. We told them to yank the Rheem and give us something that would work. Here is the list: a blower (twice), a valve that went bad, and something with the electronic unit all inside of five years! Sure, the part is covered, but I can't afford this piece of junk. Until this water heater, I had owned three others at various homes over 17 years and never once had a repair. Please pass the word about Rheem water heaters. They should be making things right.

replacement of unit. However, aside from the six year limit, this unit has been defective from the start with major replacement parts, motor, vents, etc., which are on file with Rheem. Now, the water heater itself is leaking a few weeks over warranty. This unit is defective and should have been replaced. Does Rheem considers 6 years to be the normal working life of their water heater? Since I have been informed by the plumber that this is the only water heater that can be installed, I have no choice but to replace with inferior Rheem water heater again. I would have expected to be compensated by Rheem for the water heater, especially since this is the only model which can be used.

I am very dissatisfied with my tankless water heater. Our problem of no hot water started in June of 2011 and we continue to have this problem. Tankless water heater would work for few weeks then start flashing error code 11 or 12 on the monitor, and no hot water. This issue continued on and off for a while and now, it has gotten worst. We've contacted Rheem customer care several times and each time, they all seem to tell us different reason for our problem. It really is a challenge trying to see if we will have hot water each day. Just recently, Rheem representative told my husband the gas line pipe is the wrong size. That's not true because we've already checked the line, valve, gas flow, etc. They don't know what the heck they are talking about. They must read the problem manual given to them when they were hired.

I am very dissatisfied with my tankless water heater. It cost 5 times as much as a regular water heater and 3 times as much to fix. I will never, and I mean never, buy another Rheem product again. I've had my water heater for three years and about three weeks ago, it started flashing an error code and the plumber has been here three times and still the piece of crap doesn't work.

Read the reviews, then run as fast as you can to find another supplier. At 15 years old, my old water heater was running fine, but I decided it was time to replace it before it died. I contracted for a Rheem Power Vent unit (a requirement in my situation), which made it quite expensive at $1,300 with installation. It lasted 30 months, and died with what turns out to be a common problem with the valve. The installing contractor sent the repair over to a Rheem specified service organization, who was not very responsive. It took me a day to get a call back, and they totally blew off a 3PM to 7PM arrival window scheduled for the next day, and called 8AM the following day (3 days) acting dumb, and said "can we come now?"

We installed in January 2010 an RGRM 95% efficiency brand new furnace with an authorized contractor from Rheem. In September of 2010, we had to call the dealer to help turn the furnace on. We are once again unable to get the furnace to turn on this October. The Rheem technician is asking us to call the dealer back in and pay for labor.

On Oct. 3, 2011, I ordered a part for my 4 year old water heater. It was because my repairman said that Rheem will not send them to repairmen so they can repair it, and that I can only get one part replaced. If it goes bad again, I have to replace the water heater. It's not good. So, we contacted Rheem and ordered the part at approximately 2:00 pm. They said it would be shipped over night. It wasn't. I called them the next day. They said it was not going to get here until the next day. I thought that by buying a name brand water heater, it would be reliable. Unfortunately, that is not the case. Whatever happened to customer service? The people I talked to were just a call center, so they really didn't care.

Rheem does not honor their warranty. My plumber installed two Rheem water heaters in my two family and it worked great for two years. Three months ago, one of them burst at the bottom and flooded my basement. It was not a problem because I got 6 or 7-year warranty on the product. I then called Rheem they confirmed that the product is under warranty. They gave me a return number and advised me that I should take the defective heater back to where I purchased it.

I purchased a new 12-year water heater in December 2009 from Home Depot. Less than two years later (21 Aug 11), the water heater broke down, the pilot light failed to light and there was no hot water. I called GE/Rheem service line and instructions were given to re-light the pilot. I got it going for only five minutes before shutting off again.

My 50-gallon water heater leaked all over the lower floor of my home while under warranty. I spoke with Rheem and they told me because I replaced my heater with another brand heater, I violated their warranty.

On 3/24/2009, we bought our 3rd GE/Rheem water heater. The 1st one leaked after 4 years and we replaced it with another GE/Rheem water heater. We also bought the warranty for this water heater. This second water heater started leaking on 3/24/2009 at which time we had it replaced again with another GE/Rheem water heater which was the only way they would cover the warranty. This 2009 GE/Rheem water heater started leaking on 8/3/2011. GE/Rheem would not honor the warranty unless we replaced it with another GE/Rheem water heater which means that we would be replacing it again in another 2 1/2 years. This water heater had a 12 year warranty but that is not honored. We purchased a different brand of water heater.

I purchased/installed a 40 gal GE hot water tank from Home Depot just 1 month ago. It's a model SE40M12AAH, w/12-year warranty, and while it's a GE brand believe the mfg is Rheem.

I bought a GE (Rheem) water heater in Dec. of 2006. It replaced a water heater that was at least 30 years. It is leaking from the top casting hot water line and the lady that I talked to on the phone, tried to say that my plumber didn't use tape to seal the screw connection. It was leaking below that area! I am going to purchase another brand, so, I wouldn't even want a "free" replacement. I am sure that it would not last!

I purchased and installed a GE (Rheem) water heater (Model SG50T12TXK00) in September, 2008 (12 year warranty). On December 28, 2010 the burner/pilot light failed. I called GE/Rheem and they overnight mailed a new burner assembly. To install the burner assembly the drip pan had to be cut out to gain access to the assembly (Draining the tank and removing the vent and water supplies was too much work). The thermal couple, piezo, pilot tube assembly was charred and is stamped: Mexico. I had no hot water for two days.

The day after Thanksgiving, I discovered I had no hot water. My gas water heater tank was empty, standing in its pan full of water that had not completely drained. A plumber inspected the tank and declared the problem was a leak, that everything else was OK. The tank failed just a little over a month after its 6-year warranty expired. The plumbing company called Rheem to see if they would honor the warranty anyway since the tank failed so close to the date. No way! That tank replaced one that lasted from 1983 to 2004 with no problems. I will not replace the tank with a Rheem product. The company also has a bad attitude.

I've had the propane water heater in my house replaced in 2008 with a rheem. It is now leaking all over the floor from the bottom. I called the propane company that put it in and they say call a plumber. It has a 6 year warranty.

We had a Rheem water heater installed a little under six years ago as part of a re-pipe. The water heater failed, causing it to leak and cause structural damage to our home. Our previous water heater lasted for well over 25 years, despite hard water conditions. Apparently, Rheem water heaters are characteristic of this. Rheem water heaters are known for leaking; particularly where there are hard water conditions.

I installed a brand new Rheem water heater in 2008. It quit working, so I pressed the reset button. I got shocked to the tune of 220 volts! And was burned by the sparks. I switched the circuit breaker off and called Rheem. They said only parts are covered under warranty, not labor. Being somewhat handy, this was okay. They told me to go to Home Depot to buy replacement parts, because they manufacture parts for Home Depot. I bought 2 new elements and a thermostat and replaced these items. I then called Rheem for a reimbursement and was told that they won't reimburse me! The lady further questioned whether I even called Rheem beforehand! So now Rheem is screwing me and calling me a liar!

The hot water heater is 15 months old. It no longer works and is under warranty, but for parts only. That should say enough! But the story goes on; we are required to pay labor hours to a plumber to stay on the phone with tech support at Rheem. Oh, and let's see, Rheem decides it is the part the plumber already knows and then they mail only half of the required parts. Oh, and then it is Saturday, and they don't ship and then when we get this part on Tuesday (remember this is under warranty). Still doesn't work, the tech support's answer is that now we need a "blower". Guess What? Your customer who still has a warranty hasn't had hot water for 5 days!

I had a new Rheem 4 ton heat pump installed at my personal residence in April 2010. Less than two months later, the unit fractured the bleed line from the condenser orifice. I had it repaired costing 481 dollars. No parts were changed, just the line repaired and 15 lbs of freon. This line vibrates badly when the compressor starts and will probably break again if something is not done. I talked to Rheem and they had nothing to say about. I have heard of many other units with the same problem.

Water heater leaking for over one year. I bought a new condominium and have occupied it since August 8, 2004. I believe the company should honor the warranty beginning when I started using the heater and not when the builder purchased the product.

New home (3yo) came with 4 ton Rheem central air. It started blowing hot air the week before Memorial Day. Tech was here fast and found a coil leak and bad valve. Unit has 10 year warranty. Cordova HVAC checked and no coils are available anywhere. Rheem says it has to manufacture one and it'll be on the 11th (3 weeks). Nope. Now it's the 28th (5 weeks). No labor is included so my warranted unit will cost over $600 to repair, if they can find a coil. Memphis has been regularly running 100-110 heat indexes with no relief in sight. As I work out of my house, it is not a pleasant place to be.

I purchased a 82uh40-2 model date 11-2004 with serial number RH 1104B27346. I was real happy with my hot water for the first few years, and then out of the blue, a terrible odor came from my tank. Too gross! I don't know what to do about it. I was a supervisor in the The Villages Florida for several years and noticed this was a problem for some of the residents there also. I don't know whom to contact to help with this problem. Do I have to buy another tank or can I drain in hopes that it won't happen again? I will appreciate any advise I can get on this problem.

On April 28th, our hot water tank burst. The tank was only four years old. The tank was purchased from Home Depot. After talking to GE/Rheem, they decided to replace the tank since the tank actually burst from inside and was not an overflow problem. The tank was a top of line 50 gal 12-year tank. Since the tank didn't even last a third of its guaranteed life, I called Rheem to see what compensation they would provide. After getting the blah blah runaround, I finally was put in touch with Daniel. He stated that it would be "morally wrong to provide any compensation for their faulty tank." I then asked to be connected with someone who had the authority to resolve my problem in my favor. I was directed to a Philip who was not available.

Pilot light goes out at least twice a year. It finally refused to stay lit longer than one minute. Plumber looked at it and said, "Yeah, you're going to have to call Rheem to get the warranty validated". They got some type of safety sensor in there. In order to validate the warranty, Rheem tech support requires me to "remove a safety feature and send it in", and if it is bad, they will send me another one.

Please be advised that I am requesting your assistance concerning what I feel to be a defective GE/Rheem hot water heater. Also my licensed plumber does not accept Rheems answer of pressure issues for many reasons. First, there are no other pressure issues within the entire house. Second, all homes in the area have same pressure and I've discussed this matter with my neighbors, and the utility company and no one else has reported pressure issues to the St. Lucie County Water and Utilities. I would hope that you as a company they would want to investigate this matter beyond a few pictures sent via the internet.

We moved into our home in December 15, 2003. We had the home built and had 2 hot water heaters installed, one for the kitchen and laundry and one for the bathrooms. Both were Rheem 40-gal with 6-year warranties. In November 2008, the first one failed. Water poured out of the vent on top of the tank. Rheem authorized a replacement tank, but I had to pay over $200 for the installation.

I purchased a Rheem heat pump in May of 2008. All summer I had no problem with the air coditioning, but, as soon as I started using the heating system, I had problems. I called the original contractor that installed the system, E. Wrenn Heat/Air, Scott **. He tried several times over the winter to fix the problem, to no avail. My problem was that the external fan was making a terrible rattling sound and I kept getting a horrible smell through the vents (dirty sock syndrome).

My parents had a Rheem 3Ton 10 Seer Pkg. H.P., MN RQKA-A036JK015-541, installed by Kimbro which is now Interstate AC on 12-30-03. This unit is 7 yrs old and we were told it needs to be replaced. They paid $4,397.00. My father has passed away in November 2009. My Mom and myself are very unhappy with this product. People should get more than 7 years out of a new unit.

I purchased and installed a Rheems Water Heater in Jan `09. It had a 12 year warranty. Last month (Jan), the unit leaked and caused $400 in water damage to a shelf in my garage. A plumbing contractor hired by Rheems to handle warranty matters, determined that the leak came from the water heater (it leaks only when it's on and the water is heated), and replaced the defective unit with a new one; he took the old unit away. I've requested payment of $400 from Rheems insurance carrier, Esis, but Karin, the adjuster has refused my claim on the grounds that I have not shown that the leak was caused by the water heater.

I had a 12 year 50-gallon water heater installed in 2006. A number of years later, the tank goes flooding my finished basement and creating a mess. I called the number on the water heater, gave them the serial number, and they said no problem, go to Home Depot and exchange it out. Wow, I thought great. So I contacted Rheem with a bill from the plumber to unhook the old water heater and install the new one and to and from travel for the exchange. I sent the bill in figure having the rug shampooed and the cleanup and throwing out water/rust damaged stuff and the told me a 12-year water heater is 1 year parts and labor and an 11-year prorated exchange policy unless you have pictures of the heater where the seam burst on the tank and an engineer do an analysis proving the product failed.

A new Rheem hot water heater was installed in October 2006. In Jan. 2010, just over 3 years later, it stopped working. When it first broke, we contacted an authorized service provider and also called Rheem to see exactly what was covered under warranty. We were told we needed to diagnose the heater with device from a home improvement store, report results, and they would ship us the correct part. This was such a strange way of handling warranty repairs. We assumed that maybe we had reached the number authorized service providers use to resolve warranty issues. As an end consumer with no expertise in the area of plumbing or gas and given that improper DIY repairs of this nature could be devastating, we should simply work through our Rheem authorized service provider.

"At this time, we are looking into a condensation problem with a part of the water heater that may have loosened over time. Please wait for publication until we have the final word."

The water heater that came with my home lasted for 26 years. I installed a Rheem water heater to replace it. It has to be replaced after only 6 and a half years.

We purchased our home in Arizona in 2004 and had the water tank replaced in 2005 under our home warranty (model # GE50M6A and Serial 1299405515). As it was replaced at no charge, we didn't get a receipt but did get a copy of the Consumer Product Ownership Registration and a copy of the Water Heater Warranty. I called Bob, agent # **, this morning with my request for in-home service as stated under the 6-year limited warranty where customer pays for the parts and customer pays for the labor which I attached to an email. He said I needed to get a multi-meter to test which part was out. He suspected it was either a heating element or the thermostat. Once I used the multi-meter and diagnosed, I was to call him back and they would send out the part I needed for me to install.

I purchased a GE/Rheem 38 gallon Low Nox gas water heater in Nov. 2008 from The Home Depot. The water heater had a 6-year manufacturer's warranty, 1-year full warranty which included parts and labor, and a 5-year limited warranty which includes parts only. Two weeks after the full year warranty ran out in early Dec. 2009, the water heater developed a problem with the gas valve. The pilot would not stay lit. I tried appealing to both Home Depot and Rheem to honor the 1-year warranty as the failure occurred immediately after the full warranty had expired. I was told by both I was covered for parts not labor.

When we bought our home, it had a Rheem water heater. Five years into the 7-year warranty, the heater went out and flooded our basement. We had to have the carpeting and paneling replaced. The damages were $10,000. Rheem sent us a replacement heater. Less than 5 years later, the heater split at the seam and flooded our basement again. When we called Rheem, they told us that our replacement water heater was only under warranty under the first heater and they were not going to do anything for us. We had to pay for a new water heater (definitely not a Rheem!). We are still waiting for the final cost of the repairs this time.

I called Home Depot to install a water heater. They sent a plumber and a Rheem water heater. It was 50 gallons, gas, came with a 12-year warranty, and had a no need to bleed warranty. I noticed a slight decease in my hot water amount. I called a plumber to repair or advise. He advised me that the entire basement was flooded.

Rheem gas water heaters came with the house we built in 2001. One failed in 8/2007, the other is working, no sign that it will fail or is going to fail. The water heater that failed caused over $5K in damages, etc. They denied my claim because they did not get a chance to review the water heater.

When the unit starts running, there is a bad odor coming from the vents. This just started happening and the company came out and put a part on the unit and charged me 300 dollars and the problem is still there.

I purchased a Rheem tankless water heater rg53 dvu. This unit was defective upon installation.Rheem maintenance order # 1601986 Rheem tec asst claimed they would send a cust rep to investigate situatiuon. They refuse to take responsibility, only to tell me to seek satisfactio from the distributor

I purchased a Paloma tankless water heater, which was installed Nov. 2007. On July 10, 2008, I awoke to find I had no hot water. My husband called the 800 # in our manual. Rheem made a service call to a local plumbing co. The plumber came on July 11 and determined that a gas valve was defective. Rheem said that they would overnight the part to our home for a Saturday delivery.

Rheem water heater was installed on 02/10/06. in April 2008 my water heater destroyed a room with a leaking hose, now in May 2008 there's no hot water and no water pressure. Called the representative and he said to replace the unit and keep the labels on the unit. No further information was given.

I have recently found out about a now-explored class-action law suit regarding failed dip-tubes in water heaters. We had our Rheem water heater installed 12/31/98 by Flat-Rate Plumbing in Kenosha, WI. (They told me the water heater was guaranteed forever.) They charged me $l000.00 - I guess because it was New Years Eve. We have almost no hot-water pressure in the bathroom and very low pressure in the other taps in the house. When I read about the class-action suit, it was WAY too late. Was I supposed to be notified by Rheem or the plumber of the lawsuit? I never was. What can I do? Also, was (is) there any physical danger to the particles in the drinking water?