Rheem

Mine is about 10 years old and it’s fine. I haven’t had a problem except last season it needed Freon. Mine was installed by Greg Hookenshoven Heating and Air Conditioning. Great service. He comes quickly when called for service. Can’t say enough.

Rheem is a good product, well made, and has a great track record. Parts are easy to get and it is easy to repair when needed even though that’s rarely. The life span of a Rheem is 20-25 years. If I had to purchase another heating and air unit it would be a Rheem.

Love the system. Bought a 5 ton 20 SEER Heat Pump. Unit is very quiet, runs on low most all of the time. The house is in LA (Lower Alabama) 30 mile from the Gulf of Mexico. Love the ECONET system. I am able to control the heat pump and my water heater from a app on phone. Helps save money as you can control the temperatures of both with the app when you go off or temperatures needs change with a large group of people in the house. System lets you know when it is time to clean or replace air filters.

I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. Updated with a Rheem 5 ton system ten years ago and haven’t had a problem to date. I also recently replaced my water heater with a Rheem which is very efficient. I highly recommend their product line.

I had a Rheem HVAC unit with a motor burned out during a HOT Summer in Alabama a few days ago. The local Distributor did not honor my warranty due to the fact that my problem comes up after the Unit installation date; but, it was within my warranty registration date. I called Rheem warranty department and was fortunate to speak to a lovely lady named Michelle. She took times listened to my explanation and willing to work and help me with the warranty part. The authorized Rheem technician was able to help restore the HVAC unit to its operations. I wanted to thanks Michelle personally and thanks Rheem manufacturing department for going the extra mile to listen and review my case. With this type of professional service, I am rest assure to continue to buy Rheem products for my future need. Again, thank you very much.

The unit's condenser (Model RA1660AJ1NA) stopped operating after 1.5 years. I call the service rep and says best delivery will take a week of more (it's July and hot). We await service call back on shipment and no word. We call again. No idea when the part arrives. Email to Rheem about the problem and desire for expedited service. No response. I'm not sure what quality parts they have but I feel their professional behavior is unacceptable. The customer is unimportant and not worthy responding to. Unfortunately, I made a big investment already and can't back it out. But if you are in decision mode, think twice before committing.

I have purchased Rheem Tankless Water Heater. Their warranty states 5 years. My heater broke recently and had to be replaced. Rheem renewed their water heater since my purchase and new unit had to be installed. Even though it was under warranty I was charged $100 extra to get the new unit. Their warranty is not really good if they charge you for the new unit especially when there is an issue with their own equipment. On top of that I had to pay labor again which was not covered under the warranty and I understood. I contacted Rheem directly, however, they pointed me to their distributors and it is not up to Rheem while the distributor clearly pointed to Rheem.

Hot water stopped working. Had a plumber out that called Rheem. He did what they told him to do. They sent parts. Same thing happened. Rheem would not do anything about it. We had no hot water for four days. My husband is sick and we need to always have hot water for for him.

If a zero rating was possible I would. Within a five span I had to replace the motor. I've had so many service call for this unit it's ridiculous. Just had a service call last week because the unit isn't working and here I am a week later needing another service call. Save yourself the headache and run.

10 years ago, I was advised to replace my central air unit with the best known company. Well, here I am today, and It's been nothing but problems and annual costs since my purchase. The unit materials are cheap, causing oxidation, etc which requires parts to be replaced. My previous AC unit lasted over 30 years! Rheem is a rip off.. Very disappointed! They should offer at least a rebate when a unit doesn't last over 10 years!