Rheem

We had an old Rheem furnace that worked great for 30 years so when it had a moisture rust problem and kept going out, we looked for another Rheem, and it was a little tricky to find an installer who dealt with them in our rural area, but we did eventually. In the meantime, we did get quotes on all major systems available from a handful of vendors, and was surprised that many of the other systems cost twice as much but got worse reviews. Our newer Rheem furnace has been working great now for 10 years with no problems (we did discover there are a pair of hidden button-like protrusions that you can use to re-set the furnace if it goes out due to a sudden surge or power outage, or if something is blocking the intake and it activates an emergency shut down, which we used once).

I purchased a High End Seer Unit through my contractor 5 summers ago. I was under construction and forgot to send in my warranty. After 5 seasons and spending thousands of dollars for this unit I had to replace a motor for $900. Because I did not mail in my warranty I was covered for only 5 years. If the warranty was sent it 10 years. This is a game!!!! I understand there are rules but the company knows exactly when my unit was purchase and to me this is a game to the consumer. Lastly they Rheem should stand behind their product!!!! My advice do not purchase anything from this company. If anything they should have offered something to help offset the $900 I had to spend. Rules are made to be broken.

We have a legitimate warranty related issue. We had a leak due to a failed weld which a certified Rheem tech repaired. We paid the tech and then looked into filing a warranty which any consumer would do. We were told you don't cover freon or repairs only parts? That is just silly. You have a factory weld break in the first year and this is not a warranty related issue. We are going to need you to say that in writing. We are sick of the runaround and feel Rheem has not done their part. We, like many consumers have had issues with an installer. We still have units in our homes which require warranty service and your warranty should transfer from vendor to vendor. Our system had a catastrophic failure at 9 months and lost all its coolant. Cost for the repair was not cheap and exceeds $1119! Please advise.

Installed in May of 2018. Ran until Early spring 2020, TDX valve ruptured and loss of all freon. I had to pay for labor and freon - about $800. Ran until early spring this year 2021. Same issue except this time Rheem refuses to honor warranty. Tech advised nearly all of this model installed in last 4 years has failed with either bad coils or this TDX valve. Rheem stopped honoring their 10 year warranties late last year on these models. So in 2018 I paid 7500 for new unit and coil, and 2022 I am having to fork out another 7500 to get another unit. American Standard this time. Also the company I used who is a recognized Rheem dealer, has dropped Rheem from their inventory. Buyer Beware!!!

New 5 ton Rheem installed 2018. Turned on for spring 2021, called installer, coil corroded at bottom and freon leaked out. Coil under warranty. Must pay for labor and freon. Estimate $650. Did not know Rheem had coil issues or would have never purchased! Will not purchase another Rheem product.

We purchased a home in Florida 10 yrs ago for when we retired. We purchased a brand new complete Rheem AC unit from Heavenly Air in our town in 2012. We were told they would register it and we would have a 10 year warranty. We finally retired and moved in last fall. So actually the unit was never used on a yearly basis, just while we were here for 2 week vacations twice a year. It was set for 85 degrees any other time. The unit stopped throwing cold air. We called Heavenly Air. Yup, out of business and the company that took over will was no help. We called an air conditioner service they said 1200.00 to replace the coil. They reached out to Rheem, Rheem said it was never registered. I don’t have proof as I trusted Heavenly Air. The original manufacturing date sticker on the unit proves it's not even 10 yrs old. So, please consider this if you are thinking about purchasing a Rheem system.

Every time I leave for over the road, I come back house is cold, when it warms up, I shut it off, then need heat and nothing, it's always sensors, gas valve sticks. The furnace gets new filter every month, dust out top of furnace, and plagued with issues, oh and the air conditioner, when it cycles off sounds like it gears are being stripped. That's normal after a year of whinnying, Never again will I buy Rheem. 96% efficiency my butt. My hydro goes up while I wait for repair guy.

Compressor on my Rheem unit serial # 7842W281100514 failed 9 years into a 10 year warranty. Oil leaked from compressor into lines destroying entire system...coil, condenser, transfer lines. Got 2 estimates to replace and both were appx $5500. Rheem said they would give me $570 only to compensate for their faulty compressor but after spending half of summer 2020 with no a/c whatsoever, and countless hours on the phone with two different Reps, I have received nothing. Comically, the last correspondence I received was a rep explaining I'd receive the $570 after I paid the installer in full myself. When I questioned this and asked how this would be done procedurally, they went dark...have not heard from them in months. I have literally spent 20-25 hours trying to recoup their measly $570 offer. At this point, I do not want another Rheem system and am pursuing alternatives.

Less than a year ago, I had two brand-new Rheem heat pumps installed to the tune of $16,000. One of these units had a factory defect which resulted in nearly $1,600 in electric overages (as the defect made it so that our home was unknowingly running on the ‘emergency heat’ setting for two months). As soon as I realized that something was amiss, I contacted the company – where their customer service agent led me to believe that such charges would be reimbursed provided it was deemed a defective part. HOWEVER, given the situation with COVID, she also informed me that unfortunately no agents would be able to do a home visit – and therefore the defect could not be verified.

Please before you buy a Rheem HVAC, research the quality of their coils. A year after purchasing a new system I have been experiencing dirty sock syndrome. It is a known issue with the coil and there is a known fix, the coils need to be dipped with in a bronzing solution or an epoxy. This prevents mold and bacteria buildup on the coils and then spewing the spores throughout your home. Rheem calls it an environmental issue and refuses to reimburse for the costs to have the problem remedied. After installation either a UV light or a Global Plasma System at my expense, my issue may be resolved, again Rheem refuses to reimburse my costs. I am also reading that their coils have a problem with corrosion and failure, once again a problem corrected by dipping to prevent the corrosion.

I purchased AC/Heater unit in 2016 from Honest AC (which they are nonresponsive and caused me to get an extended warranty to cover it). Within the first few months I had to have the AC unit repaired. Since then I have had the AC unit repaired three different times and again this past week which cost me $980! Freon leaks, too much pressure, replaced compressor, replaced land capacitor, TXV system replaced. This is unacceptable. The unit is less than 5 years old and I've had nothing but issues with it.