Rheem Reviews

Installed a 50 gallon Rheem Marathon water heater. At a customer's house. The lifetime warranty was the sell. I advised against it. I’m not a fan of any heater from Home Depot. In three months I have nothing but issues. Can’t set the the thermostats like a normal water heater or the breaker trips from overheating. Asked for new ones. It’s been two months. I haven’t received them.

I purchased a new Rheem air conditioner on sept. 11, 2024. In May 2026 my air conditioner was not cooling. I contacted the hvac company that installed my unit (Uniqie Air Heating and Cooling) and they found a leak in the coil and had to add refrigerant, because it was at 60%. They quoted me $2000.00 to replace the coil, even though it was under warranty, that was my cost for labor!!!! I feel this is totally unacceptable!!! For a 1.5 year old unit!!!!! Why do I have to pay for a manufacturer defect!!! Just wanted to share my experience, in case other people are looking to buy a rheem air conditioner. I would say, do not buy rheem!!!!

I purchased a Rheem water softener and was genuinely excited about the Wi-Fi features and the convenience it promised. Unfortunately, that excitement disappeared almost immediately. From the very beginning, the unit was defective. It would not perform an automatic recharge as designed, which is one of the most basic and critical functions of a water softener. Instead, I had to manually initiate regeneration every single time, completely defeating the purpose of owning a “smart” system.

Rheem sent a plumber to check out my consistent problem who was “too busy for this”. He looked at the machine on the wall and said it was fine. Many dollars later it was a faulty mixing valve. Rheem should compensate but have ignored me.

Terrible product, I purchased a PREFERRED-Platinum-RHW42 water softener and in less than a year, something went wrong and clogged my entire plumbing, not to mention the cost of paying a plumber to fix the issue. Called Rheem and they denied coverage. Never again!

In 2022 I bought a 4-ton 15 seer brand new rude AC unit. In 2024 the condenser motor went out and we had to replace it paying for shipping, after hours emergency visit from the technician and labor which amounted to over $200. Now it is April of 2026 and the motor has gone out again. Now it is costing me $470 for shipping, labor and emergency call to a technician. Why am I having to replace a 4-year-old unit with a motor twice in 4 years it's a piece of junk. I called customer service they told me that the technician had to call their distributor service technician. He did and was told so many things could happen to it you'll just have to keep replacing the motor. This is not satisfactory.

July 7th, 2023, ARS Rescue Rooter AC & Heating installed Rheem R-410A heat pump outdoor unit Model Number: W172367287, Serial Number: RP14az24aj2na. I have had trouble every summer. I realize I just gave away $10,000 and definitely do not have the money to purchase another unit. The compressor failed last summer, and now they're saying I need a coil. After reading other reviews, I realize that this will probably never stop and the problems will continue. I am sick to my stomach.

Our A/C contractor chose the brand. We were satisfied because our very old, very reliable glass lined water heater was a Rheem. That tank lasted nearly six years longer than our repairman (who did all the annual inspections) predicted. So it appeared as if Rheem was a reliable brand. Sadly, the same can't be said for our A/C unit. Shame on us for not doing our homework to make sure the Rheem A/C unit was as reliable as the water heater. Our A/C unit is < 5 years old and (We bought it just prior to Hurricane Ian. Unfortunately we had to replace our roof and lost paper files due to water damage) we've put $1,500+ in repairs. We have a 10 year warranty on parts but the labor is expensive.

I bought a top of the line unit 5 years ago. I have had 3 compressor failures and 1 control board failure. They will replace the parts, but I have to spend about $2.5k each time to fix it in labor, because labor is not included. They would be happy for me to keep spending money to replace the compressor. These guys hide behind their warranty and refuse to work with the customer on these types of event. I am out over $15k and all I have is a boat anchor. DO NOT BUY THIS JUNK!

I paid 10k two summers ago for this Rheem unit and it has broken down every summer, over 2k in repairs in the past 9 months. Absolute piece of junk and they treat you like a timeshare, you pay 10k upfront and then you pay every year for supposed warranty repairs.