Rheem Reviews

Don’t buy a Rheem Water Softener as, in my opinion, they do not care about their customers and the product is off low quality. Within 2-1/2 years it started leaking. Even though we had a warranty it is useless as this would not cover any labor. You might want to go with a better product.

My HVAC is 1 yr old and the blower motor just stopped. The company has no replacement part and this is an ongoing problem according the reviews.

Stay away from Rheem! Warranty is a joke!! 3 year old unit quit working, service tech came out and said the compressor and wiring harness shorted out. He could not buy parts and process warranty, he had to wait until Rheem approved it, 3 business days later, mind you this was a Friday so 5 days later, they approve the warranty, then 4-5 days to get the parts, then install. So we are talking 10+ business days or 14+ days in the summer, in GA with 90+ degree weather and 80-100% humidity. Both the HVAC installer and Rheem basically said it's a "hard to get part" which is unbelievable for a standard 5 ton compressor in Atlanta, with large distribution.

To Whom It May Concern, I am writing to request that Rheem reconsider its decision to deny goodwill assistance related to my HVAC system. I own a Rheem system with air handler model RH1V4824STANJA. The warranty expired in December 2025. Since then, I have experienced two major component failures within approximately eight months. In May 2026, I paid $1,078 to replace a failed reversing valve. Unfortunately, only a few months later, the system experienced another major failure, requiring replacement of the ECM blower motor, at a quoted cost of $1,235. These repairs total $2,313 in unexpected expenses shortly after the expiration of the warranty.

The motor on my Rheem HVAC broke. Luckily, it is still under warranty. Unfortunately, it's a Rheem product. The company said it would take 6 to 9 months to ship. I've heard of Rheem before and expected better product support and warranty service. Is this reasonable? I think it's outrageous and would never recommend this company to anyone from now on. The HVAC unit is only 7 years old. It's under warranty, so I would not expect it to break so quickly, and if it does break, I would expect the company to back up their warranty more adequately. I would give them no stars if possible.

I purchased two Rheem central HVAC heat pump units and had them installed in my new house when it was built in 2022. They both worked great for about a 18 months when I noticed that Emergency Heat On was showing on the thermostat. I called the HVAC contractor who installed it and was told that a small copper tube had vibrated against a metal bracket and worn a hole through, letting all of my refrigerant out. The tube was part of a manifold assembly so the whole manifold had to be replaced. The parts were covered by warranty by the labor was not. That repair cost me over $1000. 18 months later, I noticed that my other unit was not cooling. Again, a hole in the copper manifold... This time a soldier joint failed. Parts were covered but I had to pay $680 in labor and new refrigerant.

Horrible warranty and parts availability. The coil is leaking, and is on backorder during the hottest time of the year. How does Rheem justify in excess of 30 days, and still no update? I had to go out and purchase three window units out of pocket because our commercial 5-ton unit, 100K BTU package failed! Steer clear of Rheem!!!!!

We bought a Rheem air conditioner a little over a year ago. Big mistake. A few months ago we had a leak in the ceiling. Turns out the AC had filled up the lower drain pan, overflowed in the attic and rained down in the house. Since then, we have had five effort by two different companies trying to stop the leak. So far, that’s $1000 from us. No one can fix it. Reached out to Rheem, curious about that warranty. They never bothered to get back with me. Got an email saying the concern was logged. That’s it. They used to be reputable, but now the product fails, causes damage and costs money.

This unit is 7 years old and it’s gone out 7 times! Junk is what it is.

Horrible customer service and a joke of a warranty. Recently bought a new home with a brand new Rheem water heater, leaking water after a year. For some reason I was told to find a wholesale dealer to replace, contacted every wholesaler local and was told they don’t sell to the general public. Your customer service fix for the issue is hire a plumber!? This shouldn’t cost me anything to replace! Your product failed because of manufacturing yet you expect me to pay a plumber to replace a water heater with a six year warranty and just over a year old? Point taken, you don’t care about your customers just the money coming in! Rheem can kiss my ass and your trash water heater in at the dump where it belongs, I will go buy a new water heater from Lowe’s and will never own anything Rheem ever again!

Be careful with Rheem products. I bought the high-end HVAC heat pump/propane heat system. The highest most expensive product on the market at the time I purchased it three years ago. I’ve had small issues since then and this summer, our compressor died in the middle of a heat wave and I have to wait over a month during the hottest month of the summer to get a replacement motherboard for my system. That’s ridiculous and should not be a problem for manufacturer such as Rheem, which has had a better reputation in the past. This has been a completely disappointing experience owning this product. My last HVAC system less than almost 30 years almost never had to be serviced and only had one repair issue in that period of time towards the end of its life cycle.

If I could give negative stars I would. Their HVAC products are trash. Every year to year and a half we have to purchase a new blower motor that costs 1200 bucks. We are on our third motor and the warranty is only a year. We are now going to have to replace our HVAC as it is cheaper to do that than fix a blower motor every year and a half. Let me just say it WILL NOT be a Rheem product. Never again. Do not waste your money. I plan on reporting them to our Attorney General in the very near future.

High efficiency HVAC purchase 5 months ago until it broke on the first two hot days of the year. They covered parts but we are stuck with a fairly large labor bill. Company did call after I emailed them but just kicked the can and no help on labor bill. Frustrated and would not recommend!

Water heater failure before end of warranty. Called for partial reimbursement, horrible Artificial intelligence. Cannot get a real person to pick up the phone. Regardless of product quality, if you cannot speak to a real person and need to type into a tiny 2 1/2” cell phone, that’s a red flag for no support. They got my $3,000 and now unable to get reimbursement assistance. Run from this company who won’t speak to you.

The only good thing is that it didn't leak yet. Despite a literal meltdown of the burner assembly and multiple replacements of the gas valve, it still will not properly heat water to the set temperature. Customer service is not accommodating, they want me to spend my money to pay for replacing this problem plagued unit. Referrals from Rheem for service were even for a firm in another state, apparently they could not find anyone nearby willing to work on a Rheem unit under warranty. Sorry I paid hundred$ extra for the extended warranty.

Rheem was very kind to replace my first tank & when that one failed they sent out a new contractor, Lanham's Plumbing who quickly diagnosed and fixed the problem! It was never my hot water heater, but too much power going into the water heater!!! The electric co I used set up my electrical and installed the first one… I had no clue it was too much power. Rheem was so kind to send the heating element replacement part and Lanham's came and fixed it in no time. Thank you Rheem!!! You have been a blessing to me! I am so grateful!! You guys are the best!❤️

Our Rheem was failed within 6 yrs and it was manufactured in 7/2020. It has the lowest quality of components and workmanship. For examples,

I purchased a Rheem tankless water heater at Home Depot. After a year one of the heating element popped. I have no hot water. I purchased the heating element on their website since May 21. Today is June 8th, I still have not received it. I didn't want to purchase the part on Amazon because I wanted to make sure I get the original part. I didn't want them to void my warranty. Avoid their website if you can find the part somewhere else.

I am finished with Rheem. I have to have the inside coil replaced every three years. They keep leaking. Consistent failures like that can only be inferior product.

Poor quality, Hot water heater failed in less than 1 year. Customer service rep was nice but could help with a part that that was need for 2 weeks. Got next day from Amazon. In order to get reimbursed for the part that couldn’t provide you have to spend an hour uploading and jumping through hoops.

Installed a 50 gallon Rheem Marathon water heater. At a customer's house. The lifetime warranty was the sell. I advised against it. I’m not a fan of any heater from Home Depot. In three months I have nothing but issues. Can’t set the the thermostats like a normal water heater or the breaker trips from overheating. Asked for new ones. It’s been two months. I haven’t received them.

I purchased a new Rheem air conditioner on sept. 11, 2024. In May 2026 my air conditioner was not cooling. I contacted the hvac company that installed my unit (Uniqie Air Heating and Cooling) and they found a leak in the coil and had to add refrigerant, because it was at 60%. They quoted me $2000.00 to replace the coil, even though it was under warranty, that was my cost for labor!!!! I feel this is totally unacceptable!!! For a 1.5 year old unit!!!!! Why do I have to pay for a manufacturer defect!!! Just wanted to share my experience, in case other people are looking to buy a rheem air conditioner. I would say, do not buy rheem!!!!

I purchased a Rheem water softener and was genuinely excited about the Wi-Fi features and the convenience it promised. Unfortunately, that excitement disappeared almost immediately. From the very beginning, the unit was defective. It would not perform an automatic recharge as designed, which is one of the most basic and critical functions of a water softener. Instead, I had to manually initiate regeneration every single time, completely defeating the purpose of owning a “smart” system.

Rheem sent a plumber to check out my consistent problem who was “too busy for this”. He looked at the machine on the wall and said it was fine. Many dollars later it was a faulty mixing valve. Rheem should compensate but have ignored me.

Terrible product, I purchased a PREFERRED-Platinum-RHW42 water softener and in less than a year, something went wrong and clogged my entire plumbing, not to mention the cost of paying a plumber to fix the issue. Called Rheem and they denied coverage. Never again!

In 2022 I bought a 4-ton 15 seer brand new rude AC unit. In 2024 the condenser motor went out and we had to replace it paying for shipping, after hours emergency visit from the technician and labor which amounted to over $200. Now it is April of 2026 and the motor has gone out again. Now it is costing me $470 for shipping, labor and emergency call to a technician. Why am I having to replace a 4-year-old unit with a motor twice in 4 years it's a piece of junk. I called customer service they told me that the technician had to call their distributor service technician. He did and was told so many things could happen to it you'll just have to keep replacing the motor. This is not satisfactory.

July 7th, 2023, ARS Rescue Rooter AC & Heating installed Rheem R-410A heat pump outdoor unit Model Number: W172367287, Serial Number: RP14az24aj2na. I have had trouble every summer. I realize I just gave away $10,000 and definitely do not have the money to purchase another unit. The compressor failed last summer, and now they're saying I need a coil. After reading other reviews, I realize that this will probably never stop and the problems will continue. I am sick to my stomach.

Our A/C contractor chose the brand. We were satisfied because our very old, very reliable glass lined water heater was a Rheem. That tank lasted nearly six years longer than our repairman (who did all the annual inspections) predicted. So it appeared as if Rheem was a reliable brand. Sadly, the same can't be said for our A/C unit. Shame on us for not doing our homework to make sure the Rheem A/C unit was as reliable as the water heater. Our A/C unit is < 5 years old and (We bought it just prior to Hurricane Ian. Unfortunately we had to replace our roof and lost paper files due to water damage) we've put $1,500+ in repairs. We have a 10 year warranty on parts but the labor is expensive.

I bought a top of the line unit 5 years ago. I have had 3 compressor failures and 1 control board failure. They will replace the parts, but I have to spend about $2.5k each time to fix it in labor, because labor is not included. They would be happy for me to keep spending money to replace the compressor. These guys hide behind their warranty and refuse to work with the customer on these types of event. I am out over $15k and all I have is a boat anchor. DO NOT BUY THIS JUNK!

I paid 10k two summers ago for this Rheem unit and it has broken down every summer, over 2k in repairs in the past 9 months. Absolute piece of junk and they treat you like a timeshare, you pay 10k upfront and then you pay every year for supposed warranty repairs.

Absolute piece of junk. Brand new and broke down in less than 2 yrs. Going to rip it out. Drop off at the dump and buy a heat pump.

Absolutely floored by the terrible design, lack of support, and above all the coverage on these systems. We purchased a home in 2021 that was 4 years old at the time. The A/C promptly quit working shortly there after, conveniently. So we had someone come out, assess it, no leak found, and recharge it with 9lbs of r410a for nearly $1000.00. The following spring, same thing. No leak found, another $750.00ish to charge, still had some in it. Once again in 2024, this time a leak was found on the outdoor unit. A repair was made, charged to specs again, and we got about 20 months out of it. This week the A/C quit cooling again. I took a look at the inside unit as I could hear a rhythmic sound, and found a pinhole leak from an aluminum capillary tube that goes from the coils to the thermal expansion valve. The part, if you can find it, runs about $100.00. But NO ONE will replace it.

Install Bradford White, A.O. Smith, Navien/Rinnai etc before you consider them. Just know they will lie about part availability and lead times. Then you’ll call them numerous times to confirm shipment. They'll continue to tell you it'll ship. Keep checking back. Then they’ll have their vendor leave you a message canceling your order and telling you they never had the part (2 weeks later). Glad I trusted them. Only reason I didn’t cancel was because the restock fee. No penalty when they cancel.

I have been waiting on a part for my tankless water heater for a week now and they can’t give me an update on my order. It was supposed to arrive in 3-5 days and it’s now been 7 days and it still hasn’t even shipped out. This is the 6 repair on my water heaters and it’s only been 4 years that I’ve had them. I will never buy a Rheem product again.

I ordered a part 2 weeks ago. No word on when or if it has shipped. There is also No way to get in contact with this company. Complete waste of time and money. Never use this company. They are the worst.

I am a licensed general contractor in Connecticut and New York, and I purchased a Rheem water softener from Home Depot. After just two months, it started leaking, and I lost thousands of square feet of flooring. I replaced the faulty part, but it began leaking again, causing me to rip out and replace my entire floor a second time. To make matters worse, the valve behind the machine—where you control the water—has no warranty. The company refused any support. I warn everyone—seniors, families, and young homeowners—to stay away from Rheem. You will lose your floors.

Terrible service! I wanted an efficient reliable hot water heater and decided on established brand, hybrid (heat pump) HWH. It was purchased by plumber doing the entire new house being built in 2024 thus was ordered 12/‘24. My contractor noticed the brand new HWH throwing an error code. We had the plumbers return, diagnosed a faulty computer unit They said “oh no, not another one”. Apparently Rheem had shipped out a bad batch. They ordered a replacement computer, it required about 10 minutes to swap out, two screws and maybe three electrical connections.

I have a two year old 80 gal performance hybrid water heater that developed a leak. I am the second owner. Warranty is not transferable after 30 days of home purchase. Customer service from Rheem was horrible. They offered very little help to resolve my issues resulting in spending $4,000 to replace my hot water heater. Do not buy.

I bought a Rheem system, had it installed by "professionals" less than 7 years ago. It has been nothing but a pain in the butt since. Between the damage caused by a unit that was too big for my home and the cost of repairs these POS are not worth spit. After a lot of research and talking with a lot of professionals, we decided to go with a 2 ton unit for our 984 sq. ft. home. We contacted a reputable dealer/installer company and got what we thought was a good price. The unit showed up with the 2 installers and they went to work. After about 11 hours and a few choice words with the installer we finally had our unit installed. Worked like a dream for the first 3 months. Then we started having issues.

We paid for a new home that has a electric Rheem hotwater service in, failed after four months. After working with a licensed lumber cannot get any service on the warrenty from Rheem, will not advise anyone to buy a Rheem and will inform the company we purchased home from to get another company to supply their homes, they are a big over 55 living homes supplier and would buy very large supplies so Rheem be prepared to lose a lot of money and creditability.