Rheem

Called Rheem which took several tries was told to contact plumber and gave phone number. Called their authorized plumber and was charged $350 for them to show up and call rheem for technical support to be told they can’t accept any more calls due to the volume of calls. So he left. No hot water for us. Will just have to rip it out and replace with a regular water heater. Do not waste your money. Only the parts are warranty, not labor.

Rheem 3.5 16 SEER. Six months old (purchased in 2022) and the bracket that holds the fan is rusting at all of the attachment points. Called dealer that installed and they said they would get part from Rheem. That was 6 months ago. Installer won't reply. Rheem is such a poor quality company with horrible customer service. They just tell me to contact the installer. Stay away from Rheem. The quality has gone in the toilet and the price has gone up and they do not back their poorly manufactured product and have zero customer support.

Had to replace the element same day as purchase. Service light flashing as soon as power restored. Waited for 3 days for a service tech to finally show up. (After two no shows). Tech decided to replace the element again ....Left us with no hot water. Made appointment with him to replace the unit the next day. He forgot and was dispatched to Cleveland, four hours away. Now have another appointment in 5 days. Horrible customer service. Don't stand behind their product. Told me to do it myself if I couldn't wait. My patience had worn down after three weeks of cold showers.

About 2 months after the purchase and installation, the Rheem water heater began to leak, and the top parts were rusted. The installer and the plumber we work with called the Rheem company and was told to lower the set temperature. He did it but it was still leaking, and we had to wipe the water in the plastic plate on the floor. The e explained to me that he has been having problem with Rheem products recently and decided to switch to another brand. This was a very disappointing experience which might reflect the declining of American manufacturing.

I purchased a Rheem Water Softener at Home Depot in Mar of 2022. Two weeks ago it malfunctioned and sent Resin beads all through my plumbing. It was quite difficult to finally reach someone to speak with. The Rep on the phone, (Allison), was very polite and professional. She was very thorough and easy to work with. She said they would send the part for ME to fix the water softener. The next day she called back and said they would replace the water softener instead. She said they would send one out to me. I mentioned they could simply authorize Home Depot to give me one from the store and they could replace that one. I was told it doesn't work that way. I was told it would be 1 to 2 weeks for the replacement to arrive. I complained that it should NOT take that long. I said it should be sent out within a day or 2 as it was their product that failed and they would want to satisfy the customer as quick as possible.

Water heater started throwing error A005 code after 16 months. This is a thermistor fail, which sounds like a common problem. Rheem sent me replacement thermistors at no charge. But I still have to put them in.

Bought a Rheem air condition unit June of 2020. A year later the compressor fan went. I had to pay almost $500 to replace the fan as the fan itself was covered under the warranty. The following year the blower fan went. I have to pay the contractor another $500 to replace the fan but the part was covered under warranty. Called Rheems headquarters to make a complaint, they told me there’s nothing they can do about my situation. Please do some research on this company before you buy their products. I believe this is the worst air condition units built. Take your business elsewhere and do your research.

Just got Rheemed! I am now on my 3rd compressor fan motor in less than 6 years. The customer service people are useless, as my A/C company told me they would be. Why does the warranty go from 10 yrs. to 5 just because I’m not the original owner. Seems a bit discriminating. There’s a definite problem with their A/C units.

I purchased a brand new Rheem AC unit and the compressor went bad after a little more than 2 years. The parts are under warranty, but the labor to replace the compressor and the cost to replace the freon was over $1200. It SHOULD NOT cost this much to cover a part that is under warranty!! Rheem should be covering these costs, as the unit was expensive enough to begin with, and the freon would not have needed replaced if the compressor had not gone bad. How can we get a class action lawsuit going? When I called Rheem, they don't even care.

I purchased a Rheem RHS-32 from Home Depot. It failed and had to be changed twice within one year. The first time was within 2 weeks and Home Depot made all the arrangements to replace it. The second occurrence happened within 359 days so it was still under warranty. I called Rheem and spoke to Wil H. and together we diagnosed the problem with the unit. A cracked shaft that allowed water to gush out and flood my garage. He stated that he would send the part and that it would be a “Do It Yourself” simple replacement since it would be easy to remove a couple of clips and replace the part. He clearly expressed on the phone that if I could not do it he would arrange for someone to come and fix it.