Rheem

Bought a Rheem air condition unit June of 2020. A year later the compressor fan went. I had to pay almost $500 to replace the fan as the fan itself was covered under the warranty. The following year the blower fan went. I have to pay the contractor another $500 to replace the fan but the part was covered under warranty. Called Rheems headquarters to make a complaint, they told me there’s nothing they can do about my situation. Please do some research on this company before you buy their products. I believe this is the worst air condition units built. Take your business elsewhere and do your research.

Just got Rheemed! I am now on my 3rd compressor fan motor in less than 6 years. The customer service people are useless, as my A/C company told me they would be. Why does the warranty go from 10 yrs. to 5 just because I’m not the original owner. Seems a bit discriminating. There’s a definite problem with their A/C units.

I purchased a brand new Rheem AC unit and the compressor went bad after a little more than 2 years. The parts are under warranty, but the labor to replace the compressor and the cost to replace the freon was over $1200. It SHOULD NOT cost this much to cover a part that is under warranty!! Rheem should be covering these costs, as the unit was expensive enough to begin with, and the freon would not have needed replaced if the compressor had not gone bad. How can we get a class action lawsuit going? When I called Rheem, they don't even care.

I purchased a Rheem RHS-32 from Home Depot. It failed and had to be changed twice within one year. The first time was within 2 weeks and Home Depot made all the arrangements to replace it. The second occurrence happened within 359 days so it was still under warranty. I called Rheem and spoke to Wil H. and together we diagnosed the problem with the unit. A cracked shaft that allowed water to gush out and flood my garage. He stated that he would send the part and that it would be a “Do It Yourself” simple replacement since it would be easy to remove a couple of clips and replace the part. He clearly expressed on the phone that if I could not do it he would arrange for someone to come and fix it.

Ladies and Gents, More than half of these reviews on here are installer problems not unit problems. Your first rule is never go the cheap route on such an important investment for your comfort in your home or office. Your second rule is to service your equipment. It's just as important as changing the oil in your car. This is something almost everyone skips. "Out of Sight out of Mind" in this case is brutal. Rheem is a good product hands down. You just have to get a installer that knows what they are doing. Research them. Ask for their previous and long ago customers. Take the time and call everyone and most importantly ask for at least 15 because half won't answer.

If you are considering purchasing a new HVAC system, do not purchase a Rheem. I purchased one in 2018 and have already had to refill it with very expensive refrigerant twice. The total cost of this has been in the ballpark of $2,500. This is a new system that should not require costly repairs! In the most recent case, the technician who inspected it took one look, found a hole in the intake valve and said "that's clearly a manufacturer's defect." So I called Rheem. What did they say, you ask, when I requested that they cover a portion of the $1,600 bill to replace the refrigerant that had leaked out through this clear manufacturer's defect? They offered to cover exactly $0 of the bill because they do not pay for new refrigerant. The loss of refrigerant was caused by their defect! Rheem's customer care is absolute garbage, as are their products. I will never buy another Rheem system, and neither should you.

23 months ago we purchased the Rheem a/c. 5 days ago it started making a loud rattling noise. A tech came out and said it needs a new compressor. Yesterday it quit working. We're in Az..in Aug. We are livid. I thank God we still have 1 month left on a 2 yr warranty. The installation company, Semper Fi, has gone above and beyond to make us as comfortable as possible possible while we wait the 10 days for a new compressor. At this point we are requesting a new unit.

Purchased 2 brand new Rheem 2 ton air conditioners in 2015. Warranty expired in 5 years, or 2020. A few months after the warranty expired in 2021 both failed. They were maintained yearly. Should two brand new 2 ton air conditioners fail a few months after the warranty expired if they were properly maintained? I think the answer is no. I contacted Rheem customer service and they kindly stated I am out of luck. Goodbye Rheem. Never again.

I bought a brand new Rheem unit Seer 16- 4 Ton single stage with brand new air handler and furnace, in Dec 2020. Now Aug 2022 the condenser's compressor is acting up and starting to make loud buzzing noises, that I was able to hear over my loud music in the garage. After tech ran tests all signs point to the compressor going out. So now I have to reach out to rheem which from the reviews I read does NOT leave me with high hopes. I will update this review after I call rheem.

I live in my primary house and also have a rental. I figured that I would have two similar units installed. It was quickly noticed that the units would fail at similar times. At the rental we are on our fourth motherboard and fan motor. I am on my third in my own house. At one point the exact same parts failed five weeks later. Lucky for me there was only a 30 day warranty so I get to have it done twice. We also had a check valve part that failed which was very expensive. I am now waiting for it to go out on the one at my house. The unit at my house freezes in the middle of the night and I have to turn it off to throw. The tech little more than said I had to put up with this. I am lucky to have a 10 year parts warranty but get raped with the labor costs. I have never seen such a high maintenance system in my life. I am actually considering ripping them both out and cutting my losses. I have to say that the heat works well but the a/c nightmare is no fun!