Rheem

I had to replace the Rheem hot water heater in my grandma's house 3 times in 2year. This time the heater has a recall on a part that rheem can't even get and even if they could it would still cost me $145 to have someone install it. I have to go buy a new water heater (it will not be rheem again) and the company has an "Oh well" attitude. I hope this review save people time and especially money. I wish I had read the reviews.

Summary: $1,500 water heater was declared a "lemon" by Rheem's tech support -- Rheem will not issue a full refund. I purchased a 50 gallon Rheem water heater (PROPG50-40N RH67 PD) from an authorized Rheem dealer, Johnson Thermol Temp Inc., Washington, MI. Unfortunately, the Wi-Fi feature, used to raise/lower the water temperature from a smartphone, never worked consistently. After a seemingly random period of time (a few hours to a week) the Wi-Fi connection would drop, resulting in lukewarm-to-cold showers.

I bought a brand new Rheem hot water tank from Menards. When we delivered it home, it was damaged BIG TIME!! We had to return it to Menards and made the sales representative open the other one to make sure there are no damages on the second one! Very frustrating, inconvenient, and unacceptable on their part!!! I'm very disappointed in Rheem. The first and second time I called, I was put on hold for one hour!!! They don't care about their customers it seems. Will not purchase another product of Rheem again ever!!! I have photos of the damaged hot water tank and submitted it to Rheem. They agreed it was really bad. Do not buy Rheem products!!! Their customer service sucks!

Florida luxury home. Purchase two brand new A/C systems for each floor. Equipment made in Mexico faulty since day one. Over 1 year of many service calls, part changes, repairs, etc., equipment still faulty. Compressor stops cooling. Must turn off, wait ten minutes. Sometimes starts working most times not. By time it does home is 80 degrees. Then it takes 6 hours to cool. PLEASE AVOID THIS BRAND AS RESPONSE IS ABSOLUTELY DISMAL AS WELL AS CUSTOMER SERVICE.

Rheem 40 Gal tank installed in February 2021. In early July tank started shutting down... 3 different case numbers. It's now August tank is inoperable. Pilot issues, part will take 2 -4 days to get here. Already been without hot water 2 full days. Long waits on customer service lines, nobody cares. Worst company and product ever! I will NEVER again deal with Rheem products or furthermore Home Depot for installs either. Do yourself a favor. Stay away from both of these places and go with an actual plumbing company that does tank installs and provides the warranty!!!

Beware before buying online, spent over $7000 dollars on two new Rheem furnaces with entire AC set ups inside and out. Used an internet ad to find a great price from an local supplier in Florida and they sell to the public. I had issues with a bad furnace board when we set the first unit, so I figured no big deal. It's under warranty through Rheem. Oh Boy was I right but told I was so wrong by the Rheem HVAC customer service rep Sandy, so asked for the supervisor and got Tim and he said the same statement. Rheem limited warranty disclosure, under Exclusions line J states.

I purchased a High End Seer Unit through my contractor 5 summers ago. I was under construction and forgot to send in my warranty. After 5 seasons and spending thousands of dollars for this unit I had to replace a motor for $900. Because I did not mail in my warranty I was covered for only 5 years. If the warranty was sent it 10 years. This is a game!!!! I understand there are rules but the company knows exactly when my unit was purchase and to me this is a game to the consumer. Lastly they Rheem should stand behind their product!!!! My advice do not purchase anything from this company. If anything they should have offered something to help offset the $900 I had to spend. Rules are made to be broken.

We have a legitimate warranty related issue. We had a leak due to a failed weld which a certified Rheem tech repaired. We paid the tech and then looked into filing a warranty which any consumer would do. We were told you don't cover freon or repairs only parts? That is just silly. You have a factory weld break in the first year and this is not a warranty related issue. We are going to need you to say that in writing. We are sick of the runaround and feel Rheem has not done their part. We, like many consumers have had issues with an installer. We still have units in our homes which require warranty service and your warranty should transfer from vendor to vendor. Our system had a catastrophic failure at 9 months and lost all its coolant. Cost for the repair was not cheap and exceeds $1119! Please advise.

Installed in May of 2018. Ran until Early spring 2020, TDX valve ruptured and loss of all freon. I had to pay for labor and freon - about $800. Ran until early spring this year 2021. Same issue except this time Rheem refuses to honor warranty. Tech advised nearly all of this model installed in last 4 years has failed with either bad coils or this TDX valve. Rheem stopped honoring their 10 year warranties late last year on these models. So in 2018 I paid 7500 for new unit and coil, and 2022 I am having to fork out another 7500 to get another unit. American Standard this time. Also the company I used who is a recognized Rheem dealer, has dropped Rheem from their inventory. Buyer Beware!!!

New 5 ton Rheem installed 2018. Turned on for spring 2021, called installer, coil corroded at bottom and freon leaked out. Coil under warranty. Must pay for labor and freon. Estimate $650. Did not know Rheem had coil issues or would have never purchased! Will not purchase another Rheem product.