Rheem Reviews

My plumber purchased a Ruud Pacemaker about 8 years ago and installed in my garage, 4 years later it burst from the bottom and flooded my garage, ruining a bunch of personal items. Plumber comes back out and replaces defective heater and puts in a brand new replacement, even though the replacement was free I still had to pay the plumber $350 to install. Well now it's five years later and the replacement had water coming from the top of the water heater, another defective heater, my garage flooded again, personal items ruined again!!

We purchased a hot water heater in 2011. The water heater is still under warranty. Spoke with Rheem representative. They said the heating elements went bad. They were supposed to send out new ones last Friday, overnight express. Waited until Tuesday to call them back. They said they were in transit. Delay was due to them not shipping until Monday. Waited until the following Monday. Still no heating elements. Checked with Fed Ex - they sent them back to the company... they had the wrong address or something. Tried calling the RHEEM number, 1 800 HEATER3. Try going to warranty department and it says call can not be completed. Call back later. Been trying all day. Very poor customer service. Would recommend staying away from Rheem heaters.

I am a maintenance technician at a town home complex that had 30 Rheem power vent water heaters installed in them 4 years ago. Of the thirty heaters I have had to replace, 21 gas control valves, I have to call because they are under warranty yet. But our tenants have had to wait 7 days for the part to show up to fix the problem. Rheem knows they have a problem because after giving them the model and serial numbers from the I.D. plate, they send out a new valve.

Zero stars - save your money & your time. Purchased a hot water heater from this company & two weeks after install, Pilot would not stay lit. Their customer service is garbage & they won't even offer you anything including services you have already paid for. I will never purchase anything with the Rheem name again.

I had a new AC system replaced in my home Feb 2014. Since then they have had to replace the outside unit once, replace the inside unit components a couple times, replace the copper tubing from the outside to inside once, and at least 8-9 service calls last year and today will be number 2 this year to get my AC working. The Rheem factory region rep has been to my house at least 3 times trying to figure out what the problems are. The company that installed my system has been in business many years and said this is the first unit that has given them this many headaches. This unit is broke even today as I sit here waiting for the repairman. Even though they have not charged me to keep coming back to fix it, I know this cannot continue to happen. Frustrated in Kempner Texas.

On 4/2/15 at 8 a.m. purchased a Rheem natural gas water heater 40 gal (9 yr tank/parts warranty) from Home Depot (to replace a 6 yr old Whirlpool which warranty was out on and repairs got too much). Although I was guaranteed same day installation with HD's contractor, my order got "lost" somehow so earliest installation was Sat. 4/4 (before Easter Holiday). I picked up the heater at HD, renting their delivery truck and had help loading and unloading (at store and at home) on 4/2. On Sat 4/4 early afternoon the contracted with HD plumbers installed Rheem and got rid of Whirlpool. The bill for deinstallation and reinstallatioon was $893 (includes $250 permit for my county in FL). HD had given me a $1305 quote including cost of deinstallation/reinstallation and Rheem water heater. After install when plumber turned on gas and lit pilot a large flame flew out at his face. He was okay.

I purchased my air conditioner from Lindstrom here in Delray Beach Fla... After only 3 years the coils went bad... I was told by Lindstrom that Rheem had been having problems with coils. My parts were under warranty but the labor would be $700.00. I lived in Pennsylvania where most people have Carrier Units... having had 4 different homes, I have never had a problem with an air conditioner unless it hit the 15 yr mark... I am sorry that I purchased a Rheem and will continue to tell others on social media... I am irate that Lindstrom continues to do business with Rheem and I believe that their business will suffer because of unhappy customers if they continue to do so....living on Social Security, I will continue to try to warn others so that they won't have this happen to them...

Total failure of gas water heater less than two months old. Nightmare dealing with Rheem. Took awhile to realize that they were not going to stand behind their product and provide adequate customer service. Cost us a lot of time and money, physical labor and mental anguish.

I replaced my Rheem water heater less than 6 months ago and I have no hot water. Trying to get a contractor to my home to fix it is awful. I reported the claim on Monday and it's Thursday. Contractor never has time. My previous Rheem water heater before replacing it, consistently having problems with upper and/or lower element. MFG kept sending contractor to fix rather than replace the unit. Because so much time passed in the process, the warranty ran out and I had to pay out of pocket towards the new one. And, as mentioned, it's not even 6 months old and here we go again. Horrible product/horrible service!

Products are ok, too bad service is not even close, very disappointed about customer service.

New heat pump unit installed January 2013 Rudd Model RHSL- HM4221 JA and 13PJL42A01. Have had high electric bills 60 days after installation. Installing company has been out numerous fixing and replacing Freon and soldering parts. Still high electric bills. I wanted a Trane but company owner talked me into this unit. He keeps telling us mfg will not replace unit. We want our money back to purchase a unit from a different mfg.

I probably need to replace the Rheem water heater installed in new house in 1974. It's still working with only heating elements being replaced a couple of times. But reviews I read online about newer water heaters of any brand has me wondering if I should just hang in there!

I purchased the following Rheem unit on 2/20/15 and had it installed on 2/22/15: Rheem Performance Platinum 40 gal. Medium 12 Year 5500/5500-Watt Elements Electric Water Heater with LCD Display, Model # XE40M12EC55U0. What a piece of junk. Paid $448 for the unit and almost $1000 for installation. Upon installation, I got an error code and the unit would not heat up. I called Rheem as explained in the booklet, and without any further discussion or trial, was told the lower thermistor would need to be replaced. In order to do so, they would have to ship me the part within 2 days, which I received in 1, and then their contractor would come to replace. No contractor ever called.

5-year old Ruud on demand water heater cost over $ 2000. Already the computer board has gone bad. Rheem sent a new one but they were supposed to send a technician 7 days ago. I am about to call again. I will post outcome. Do not buy this product!!!

The Rheem inducer died after only 2 years, which means it ran only 12 winter/fall months. The original cost of install for the inducer was about $500 for the inducer and $200 for labor. The furnace filter was changed every month during use and the newer furnace was serviced yearly. The inducer was clearly a LEMON. Since the company that installed it claimed their distributor would not get me a replacement after I offered to pay their cost but no profit, (I didn't think it was right they sold me a lemon and then make a bunch of money selling me a replacement), I called Genco. Genco was who the installer of the furnace told me to call because they "now own Rheem/Ruud."

Purchased a brand new Rheem Performance Water Heater at a local big box home supply chain. Bought the upgraded model. Installed it and it worked for two days, error code number 6. Called Rheem customer service and they send out a new part and tech to install it. O.K. Three days with no hot water in our household with a brand new unit? Worked for three weeks, now new error code.

We installed a new Rheem Heat Pump rheem heat pump 13PJA18A01 in June of 2011 in a high end condo. From the very start we had problems with the A/C not working. The contractor came back about 6 times trying to resolve the issue, adding more freon, etc. Then he stopped taking my calls. I was forced to hire a new HVAC person and they found a leak in the heat pump coils and believed it came that way from the factory. I contacted Rheem by email and phone and they said that would never happen that my HVAC installer must of damaged the unit so will not pay for the repair $330 or the very high electric bill.

Unit 1 1/2 years old lost all refrigerant due to defective solder joint from factory. Company said it's out of warranty by 6 mos. Won't stand behind their product workmanship at the time of this post. Unit cost $6200.00, so how much you pay doesn't matter.

I purchased a 30-gallon Rheem water heater on Black Friday 2014. And it worked fine for about 45 days. Then I had to light the pilot light for the first time. So the heater worked for several day after. Then I had to light the pilot again and it worked for several more days, again. Thereafter, the pilot light had to be lit, but then would only stay on less than an hour. Then I lit again. The next day it was out. So I called tech support and they ask for pictures of install. I send.

Long story short, back in 2010 I had the chance to have a brand spanking new Rheem oil burner installed for free to replace a very good, reliable and well-running oil burner, which was installed way back in 1979 as a new unit and never had a problem with it. Boy do I wish that I still had that unit, over this four-year old piece of junk. It might have been a little tired, as I was told, but so what, after 31 years - what do you expect - it's normal wear and tear. From day one, upon the installation of this Rheem unit, it has been a problem with the smell of raw, unburned oil coming up through the heating vents. It doesn't happen all of the time, but it shouldn't be happening at all. It is nasty when this happens and you never know when it will strike again. I have contacted the clowns who installed this unit, of course they portray "the three stooges 21st century style" - they are totally clueless in Massachusetts. I won't even allow them into my house for a third time.

My old hot water heater started leaking and needed to be replaced immediately. I went to Home Depot and got a screaming deal on a Rheem ECO180DVN tankless. We looked through the manual at the installation instructions as although the associate said that the venting was included, we thought that we had better check. It wasn't and HD didn't have one in stock. Oh well, Rheem is a big name, and there was surely one in a city of 1.2 million.

I needed to purchase a new natural gas water heater because my Rheem / Rudd brand started leaking. It was installed in 1992 so I figured I couldn't go wrong buying another Rheem. Bought it at the big box store, took it home and had it installed within an hour. I tried to start it up using the easy start system, but the pilot would not stay lit. They idiot proof these new water heaters so you can't actually access anything or complete any kind of small repair.

I had a Rheem indoor model # RHLL-HM3617+RCSL, outdoor unit model # 14AJM30 , Trade/Brand name: RUUD 14AJM Series installed at my home on 8/23/2010 by. Brand new unit. Paid almost $3,500. Had to replace the MOTOR for the air handler unit 9/17/2012. Cost me almost $500. Motor for condenser just stopped working, replaced that motor 1/16/2015, cost me $490. I have spent almost $1,000 so far to repair this unit that is only 5 years old. Totally regret ever buying a Rheem/Ruud product. Definitely would never, ever recommend this brand to anyone, who is considering replacing their AC unit. Buyer beware.

When we built the house in 2008 we had two Rheem systems offered. We took the higher rated system and higher BTUs. Contractor started the system up after working on it two days. It quit working three months later. Called for repairs, was put on two-week wait. Finally came, messed with it two days, left and system quit three months later. The system has broken down more times than it has worked. Contractor has replaced outside unit once, inside attic system has broken every three to five months and he replaced some parts then said' "I'm done." The outside unit is three ton and attic unit is four ton. Contractor says that's all Rheem will do, but the system doesn't run. Shuts off and we have to turn off all breakers and restart the unit to get it to work a few days. Filed a complaint with the State Licensing and Regulations Department. Found out the contractor has screwed up many systems and owes $45K in fines. Rheem won't answer my calls. Filing a legal suit naming both Rheem/Rudd and the Contractor as defendants.

My less than two year old RHEEM gas water heater has a leaking plastic 'T' and RHEEM refuses to send me the part. The plastic 'T' joins three copper lines together using rubber o-rings and metal clips. The lines are metric so only RHEEM's supplier in Japan can provide the plastic, and RHEEM claims bosses in Japan refuse to send it.

Rheem Marathon water heaters come with a lifetime warranty. A licensed plumber installed this water heater just under a year ago. The heater began making loud noises, like a metal object was hitting another piece of metal. I called the same plumber back to check on the noise. He examined the heater thoroughly and found nothing that would have caused this problem to arise. He asked me to call Rheem Customer Service to see if they could explain and offer a solution to the noise. (The noise has no relation to water use, time of day, or any other variable I could think of).

Not sure how many of the water heaters made by Rheem are faulty. But mine was (just a knob in the front, so far) and let me tell you, the customer service sucks. They were rude and dismissive to my plumber when he called the night he installed it. Then neither of us could get hold of them the following day (a Wednesday). Finally on Thursday morning, I reached someone who was clearly bored and not caring. She told me a local contractor had the job so I needed to call them. A rude and dismissive person was eventually reached (after 2 hours of calling) at the local contractor number. Nobody could come out until the following day, Friday (today). When he finally showed up, he told me he was there to do a determination on what was needed. Then he had to call Rheem, and order the part. Which would not be shipped until Monday! Mind you, this puts me at a week without hot water, apparently due to the company who makes this water heater not caring!!! DO NOT BUY A RHEEM PRODUCT.

Bought heater, failed within 10 days. No contractor in this area would touch it. Home Depot repair service would not help. Rheem said to check the gas supply. Was done by professional Rheem. Offered to pay for another test which no one in this area does. Going on 15 days no hot.

We purchased a Rheem furnace 3 years ago and have problems ever since. It quits every winter. The control panel goes and there is not much you can do. At this time, I have been without heat for five days. We live in Prince George and the temperature was over 30 degrees below. Needless to say, we have been very cold. Fraser did come out right away and determined that the control panel was not working again. The water pipes were freezing and despite our small heaters, we had to call in a restoration company to heat the basement so the pipes wouldn't break at $150.00m call out plus $35.00 per day. It would seem that we have a very inferior product. Our old furnace was 30 years old and we never had any problems. Thirty below is very cold and we have had enough. The parts were supposed to be in yesterday but now we have been told maybe tomorrow. Any advice and how to we get this bad product replaced?

Water heater died two days before Thanksgiving. Knowing I had guests coming for Thanksgiving dinner, I bought a Rheem gas-fired water heater at Home Depot. Installed it (which took me quite a while as I am not a professional plumber). Pilot would not light. Called technical support. They told me they were over-nighting the required part to me to arrive the following day and that a local plumber would call me to schedule installation. Guy never called. Second call: Was told someone would be calling me within another hour. Third call: Rheem then told me they personally called another plumber in their service network who would call me "within minutes". No call. I called the plumber. He told me he could not schedule install until he knows I have the part. Fourth call: Rheem told me they could not confirm the part had, in fact shipped until the following morning.

We bought a water heater in 2009. 2014 - realized it was leaking all over the garage. Called the big box store from which we purchased and was told we would only get $140.00 credit towards a new water heater. To my understanding GE and Rheem are no longer affiliated so the warranty becomes pro-rated. Therefore the 12 year warranty we thought we were getting is no longer good. I called the 800 number on the water heater and talked to 3 different people. 2 were very rude. The last lady I spoke to gave me an address to write a letter and complain. If there is a class action lawsuit in the works, I would love to be part of it. Rheem owes me $490.00.

In October of 2010, we replaced our entire Heating and Air Units to Rheem. In July of 2011, had to call because it was not cooling. The owner of the service company came out and repaired whatever it was. This past summer, unit quit cooling. The owner came out, filled with freon, lasted 24 hours. He and an employee came out and said it came from the factory with a hole in the coil. They again filled with freon and at this time talked as if they had ordered coil but would not be in for awhile. I think they had more important clients so I was on back burner until October. The owner then said he would bill me and at that time I expressed that I was not happy due to the fact that they acknowledged that it came from the factory in that condition, with a hole in the coil. He said it would not be much. Famous last words from him, I have now received a bill for $526.00 for labor. REALLY! If I could rewind, I would not choose Rheem.

We have had nothing but problems with our Rheem tankless hot water heater. Right now at this moment we are without hot water and have been so for almost 2 weeks now. Our unit is under warranty and needs to be replaced. Rheem did send us the vent kit, but no heater. We have called customer service. The first two ladies we spoke to were nice then we were transferred to another lady that was quite rude and absolutely no help at all. She told us that we need to contact the parts service department, our problem isn't HER problem. On the phone for hours with no results. Our plumber is at his wit's end dealing with this company. We were told to go to Menard's and purchase a new heater ourselves and Rheem would reimburse us for the cost. Yeah right! Rheem needs to send the unit, because I do not trust that they will reimburse us after all the trouble we have had getting anything out of them. We are still under warranty! We have company coming for Thanksgiving and no hot water! I'm snapping and so sorry we ever went with Rheem. We are so disappointed in this company and the way they treat their customers. My advice to anyone considering a tankless, DO NOT BUY ONE FROM RHEEM!!!

Year 5 and we have had nothing but problems with the unit that was installed Aug 31, 2009. The inside coils had to be replaced after 1year. The Fan Motor control ECM had to be replaced in 2013 - out labor cost of $200. The compressor fan motor had to replaced in Nov 2014 - out Labor cost of $250. They replaced it and 10 minutes later the unit shut down again. Now they are saying that the TXV on the heat pump is causing to short cycle on heat - will again be out Labor of $625. This is a nightmare and all the RHEEM service center says is they are not responsible for labor. WHAT ABOUT putting POOR QUALITY PRODUCT in consumer homes. WARNING to others - RHEEM does not take accountability for bad products.

The Rheem tankless water heater is nothing but trouble. We have had constant failure of the unit since it was purchased. I have been on the phone with customer service several times trying to self diagnose the problem along with one of their representatives. The same error code keeps coming up time after time and I can't seem to find any plumber who will work on this unit, apparently because it is such a defective POS that no one wants to touch it. We have even had our gas meter upgraded for a larger one, but the tankless continues to fail. I am hoping to participate in a class action lawsuit against Rheem. The unit is clearly defective and they have offered no solution.

As part of a major remodel project, which included new plumbing and gas lines, we had a Rheem tankless water heater installed in the summer of 2012. In about 7 months we began to have trouble. When the hot water was turned on somewhere in the house, the tank would attempt to fire up but wouldn't actually ignite, and then the unit would flash an error code #11. The person needing hot water would wait and wait for it but would never get it. This happened more and more frequently. The plumber who installed it sent a Rheem rep out who blamed it on insufficient gas pressure, without actually testing the pressure. HVAC guy said we had large supply line to the unit. Rheem manual (only obtainable online) was of no help.

Rheem Hot Air System is absolutely garbage product. In last 15 years, I have changed motherboard, 3 ignitors, CO fan..... etc. This is not good quality.

Build our house 4 years ago. Our builder used at the time Rheem AC units, needless to say he has wised up since then. Just days after moving into a brand new house with brand new Ac in June, our unit would not work. Repair #1. Couple more repairs after that. Have had several repairs within the last 4 years also. This year has been by far the worst!!! I have had 7 repairs so far this summer season and am currently today October 23, waiting for yet another part to be replaced. Not say same part each time either. Multiple parts have been replaced each summer for the past 4 years. Alternative, replace unit. Really after spending $360,000 to build house. Parts are always on back order with Rheem, the parts you get from them seem to fail quickly and multiple times, and when the repairman has to make multiple calls to even get the parts department from Rheem to call him, there's a problem. Multiple repair men licensed in HVAC have told us and neighbors that Rheem units are crap and to stay away. Rheem your products are absolute crap, and your parts dept and service are even worse!!

Purchase a new unit 10/01/2014. Can't get an extended warranty. Website issues with registration. That's the only way to get the warranty. No #(s) to call, no one to speak with. Submit a letter prior to customer questions on same page, no reply. Wish I would have spent the money with a locals dealer which was Lenox. I wouldn't have the worries of if I can get parts if it BLOWS up.

Had installed by ARS a Rheem HVAC system 7/2012, just a little over two years ago. I have a maintenance agreement with a company two times a year and use pretty expensive air filters changing them every 3 months. This week the motor in the air handler stopped working. It was replaced free because it was under warranty. Have a 10 year labor agreement with the company that installed it and the labor was free also. Thank goodness! Please don't tell me that after the 5 yr. warranty period is over on parts that I will be having to replace the whole system. I'm on my 3rd HVAC system in the last 21 years. The other two were not Rheems. My rating is only on Rheem HVAC and NOT ARS.

Rheem Gas 50 Gal Hot water Heater - Installed 11/02/2013. In August 2014, pilot light started going out. It would re-light and heater would work for a few days. Then pilot would go out again. Repeated this scenario several times. Called installer who referred me to warranty service man. Fixed at no charge but I was told that it was going to fail again, and while the part would be free, a service charge would apply after 1 year of installation. Service man said it is a design flaw, probably caused by the "Closed Heating Chamber" and the unit was not getting enough ventilation. Corrosion from carbon monoxide damaged the thermal coupling and would re-occur. Rheem Customer Service offered no advice or help.

We purchased a Ruud AC on 9-26-09. The coils have now failed four times. The first two times, Rheem replaced them, but we had to pay the labor. The third and fourth time, Rheem will not even return a call. This company should honor their warranty.

Had a brand new Rheem JAZ Heat Pump installed in February of 2010 and since then have had a capillary tube crack (part from factory) that caused all my refrigerant to leak out and now I have a bad outdoor TXV valve which will require yet another replacement of my refrigerant and another $1,000+ repair. I've had the system less than four years and have had to replace the refrigerant twice for defective factory part issues and will pay out over $2,500 in service costs. Rheem offered me a whopping $250 credit to apply to the repair but I can't get anyone to respond to me from the company to get the credit to the dealer that is doing the repair.

I replaced a 16 year old Rheem aircon with a brand spanking new Rheem 16 SEER whole house 21/2 ton aircon. I am going to save energy and have great cooling... or so I thought. It is now 3 and a half years later. I have had to replace TWO air handler motors (now on the third) and yesterday I was told that my control valve and evaporator coil have to be replaced. The gentleman said it will be $500.04 but the spares will be at no cost as it is still under warranty. FIVE HUNDRED DOLLARS for labor!!!!!!!!!?????? I have had this aircon regularly serviced, changed the filters every month and looked after it well, from a maintenance point of view. I did not want to give ONE star but that is the lowest I can go. Rheem sucks.

I have been trying to deal with this problem for four days now. I called Rheem company several times today and was given divergent information. They gave me the number of installers, which then asked me to get a work order. I called Rheem they said they sent the order but it got refused. I called installer back again and conference called Rheem which then said that I would have to call the distributor instead.

We had our entire system installed 6 years ago in 2008 after purchasing our home. We change the filters properly and even cover the units in the winter as they system is only in use for the summer. Suddenly we noticed that the first zone wasn't working. We called a tech and he diagnosed that the blower motor in the air handler must be replaced. After only 6 years? And of course, the part can only be ordered from Rheem and will cost us about $700 to fix all said and done. I wrote to Rheem about my displeasure and almost a week later a woman named Gina called (from Rheem) and asked for the unit's serial number and some other information. Then she told us that since it was Friday there wasn't much she could do and that she would call us back. That was almost 2 weeks ago! We've left messages for her several times and nothing. Not only does this company make a crap product but they also seem to be lacking customer service as well. And judging by all these negative complaints, Rheem appears to care less about it's image. So, this is a warning to anyone considering putting Rheem products in their home...DON'T DO IT. I will be sure not to allow Rheem products in my home - if I can help it - ever again.

Purchased an entire HVAC system from Rheem August 2010. Have had continual problems with the Rheem Model RANL 13 SEER air conditioner... pressure switch, refrigerant, capacitor, and compressor! Rheem does not cover labor to install these parts even though all parts are warranted for five years. Customer Support gets you nowhere. My system is four years old. I suppose Rheem expects the consumer to dump the system when the five-year warranty expires and buy a new one. I will NEVER buy another Rheem and I will make it a mission to inform others about this company that manufactures inferior products. I agree with others who have posted about the racket Rheem has going - a class action lawsuit would be appropriate!

I bought a Rheem 50 gal. residential gas hot water heater. Installed it myself, because it's not difficult. Lit the pilot and gave it ample time to heat. Got a shower that evening and the water temp. alternated from warm to cool and continued to cycle that way throughout the entire shower. Couldn't get any help from Home Depot. Most reps there don't know their ** from a hole in the ground. Looked online and found some "broke-**" plumbers asking for donations to solve problems. What I did is what most should do, but don't because they don't have the time or cash. This is precisely how a company like this survives. There is not enough coverage on what a piece of ** product these ** put out. Just another sell out company that has junk put together by those from the land of dirty **.

Purchase brand new water heater from HOME DEPOT. Had it installed correctly. It leaked. Submitted pictures to Rheem and they said it was a manufacturer's defect and gave me $250 to get it unhooked, returned and a new one installed! $250, in their own words, is the "National Average" for reinstallation. No plumber would even unhook it for $250 let alone install a new one. We live in Mississippi, not New York or LA. Surely, the "National Average" would suffice here. I've spent $300 to get it installed, another $300 to get it returned and another $300 to get it reinstalled. And all they can "give through their warranty program is $250." It's their poor workmanship that caused all of it. NEVER BUYING THIS AGAIN. DECIDED TO GO WITH AN AO SMITH WATER HEATER. GREAT QUALITY!!!

Bought a Rheem tankless hot water heater in Summer 2012. Installed by licensed plumber. Unit froze up in the very cold weather we had this winter, and the copper tubing split. Plumber said he could repair unit, but Rheem won't sell parts. The plumbing supply house where I purchased it told me that they no longer sell Rheem units.

This company's products, customer service as well as replacement parts are absolute junk! Customer service is horrible! I catch them in lies every time I call customer service. They even wanted to keep the sales tax & shipping fees after a refund. This is a very shrewd company & it's customer service is awful. 0 out of 5 Stars. Absolute worst water heater I've ever purchased. The last one I purchased was in my old home that had the water heater going for almost 20 years WITHOUT CONFLICT before I moved out. I don't remember what brand it was. Certainly not RHEEM or GE.

Unit is 4 years old, in need of Freon past 2 years. Company is charging service call fee as well as labor. I feel this should not be checked for leaks. Is this more money taken from me, where is their help for consumer??

I purchased this AC/Furnace and had a problem with it not cooling and the Outside exchanger coming on and off all within the warranty period. The contractor who installed it, fixed it by putting more 410 refrigerant in it. When I asked about the on and off issue I was told that it was a "cycling" thing going on, was lead to believe that was a normal operation. Recently I had the same problem and another tech from the same company came out and told me it has a leak and he put 5lbs of 410 refrigerant in to fix the problem. He stated the problem was due to low pressure, that is why the unit did not cool and the reason why it turned on and off.

Replaced my old system with a Rheem 3 ton 13 seer unit in 2010. From day 1 the unit didn't function properly (installed on Friday, installer was back on Monday). In four years the contractor has replaced almost every part of the system except the housings. I live in Springhill, FL and every change of season we have to call the contractor to "tweak the system". Now 4 year later, they tell me it's recommended that I replace the entire system. Customer service doesn't care and are rude. DON'T PURCHASE ANY RHEEM PRODUCT. You will be WASTING your money.

We have an Apartment complex that has 58 units. In 2011 all 58 units were replaced with Rheem water heaters as part of a state tax incentive. Over the last 3 years we have had issues with 8 units, 5 of which needed totally replaced. The water heaters were all purchased from Home Depot and seem to be a different model than other common Rheem water heaters.

Last weekend I had no hot water because a part on my 2-year-old Rheem water heater had failed. My plumber who installed the unit was not available on the weekends. I called a water heater company who came and replaced the part and charged a total of $318 ($159 to come out and $159 for the part). They told me that they get at least 20 - 30 calls every day with this exact problem and they explained the reason was due to the parts being cheaply made in Mexico.

3-year-old 5-ton HVAC system in new home. Core had to be replaced in just 2 years. A/C is out again in only a few months. Poorly constructed cores and Rheem is VERY aware of this problem. The replacement core that Rheem uses DOES NOT FIX THE PROBLEM. You have been warned.

Rheem water heaters are very poor quality and you will end up with failures way the life of the heater. It is made in Mexico and the parts break continually. I bought my gas water heater 12-30-2011 and in May of 2014 it failed. They recommended a repairman and he charged more than a new heater to fix it. The parts broke again a month later, same repairman came and changed multiple parts again (lucky no charge this time). Less than a month later, the parts failed again. Repairman came out and refused to replace the parts, said it wasn't up to code and they'd fail again. Wanted $2300 to put in a new one, yea right. Contacted GE whose label and they air freighted in new parts. Got a new plumber GE recommended and the guy put them in and couldn't get it to work, put in another one on the spot and still couldn't get it to work. Contacted them and got nowhere. DO NOT BUY ANY RHEEM PRODUCT OR GE. You will get ripped off and be writing in like I am. They are made in Mexico and the quality has suffered. All the repair people know about it. BUYER BEWARE!!!!

I purchased a new rheem system at the beginning of 2007. The unit has broken down 3 times. I had to replace the fan in the outside unit and that cost me about $300.00. Then I had to replace the coils unit because the water pan is made of plastic and it broke just like that, and that runs about 700.00 because the pan and the coils are one unit, so in order to replace the pan, I had to replace the whole thing. Last year I had to replace another unit of the A/C and that cost me another $500.00.

We had this water heater installed thinking we had gotten the best on the market. However, upon installation, it would not turn on. Found it was a "crimped wire" when we installed a replacement part they sent us.

I have a high efficiency Rheem AC Prestige unit which is roughly 4 years old. I have had to fill the freon three times already at a cost of 300 per occurrence. Also, in February 2014, I went ahead and replaced the coil with a brand new Rheem coil, paid 450.00 for labor/installation and guess what, it is currently leaking out again. It appears that this seems to be a recurring issue with Rheem units. I wish I would have known prior to purchasing the unit. They aren't cheap either! I believe that there are enough people with the same issue that a class action lawsuit might be in order!

We purchased a Rheem water heater less than 8 months ago. The product was manufactured in February of 2013. There are only 2 adults in the household and this morning when trying to shower before work, we found there was no hot water. My husband called Rheem to receive no assistance other than Rheem would cover the part, but not the cost of a plumber to install. My husband could install, but Rheem would not even overnight the part, telling my husband it would be 2-4 days before the part would arrive. My understanding is that these water heaters are no longer made in the United States and therefore the thermal coupling will likely go out many times. After reading other reviews, I see there are others with the same problem. It is amazing that Rheem does not stand by their product and take care of all costs (the plumber's fees). We will never buy a Rheem product again and will be sure to tell others not to purchase Rheem products. Perhaps if Rheem stood by their product and took care of their clients, they wouldn't lose business.

I need TRD part. Only way to get it is call company, so I did. They ask me bunch of questions then tell me it is not up to code. I need to take pictures and send them. This is a lot of trouble just to get a safety feature part. Which they refused to send me because not up to code! This unit is 4 years old with 6 year warranty. They did NOT ask me bunch of questions when I got the unit and/or how it was going to be installed to see if it was up to code. LOL too funny. What a JOKE!! I can not even buy this part!

Previous water heater was leaking. Contracted plumbing company to have water heater replaced. They recommended Rheem Water Heater (Model # 22V40FN). Installation Date: 02/17/2012. Paid $850.00. 12/7/2013 - Thermocouple had to be replaced. Part was covered, paid for labor $175.00. 04/24/2014 - No hot water again... Plumbers came out, re-lit pilot light, paid labor $75.00. They said nothing is wrong with unit and to contact PG& E to do safety check. PG&E came out and found nothing wrong with the areas surrounding the water heater. They checked the pilot light and said it would go out again. Problem with water heater itself. Contacted plumber again and they don't know what the problem is. 05/09/14 - No hot water again. Contacted a couple of different plumbers but they refused to work on Rheem products. Contacted Rheem Technical Support and they gave me telephone numbers for two plumbers that were in my area. 1st one said they will charge a service fee of $110.00 just to come out and second one didn't return phone call. Will never ever buy a Rheem product again.

DO NOT BUY FROM RHEEM!!!! My unit is 3 years old and I paid good money for this product. The copper failed on the evaporator coil, and caused it to leak through the ceiling of my 100-year-old home. I called the company to see if I could at least get the warranty extended to cover the new part and to cover the unit in case there was other damage from the failure of their product. THEY SAID ABSOLUTELY NOT!! Obviously they don't even believe in their own products. ONCE AGAIN... DO NOT BUY RHEEM.

My A/C was installed May 2010. In Oct. 2013, I had to have entire amount of coolant replenished for over $300. In May 2014, I had the coolant replaced again, and in less than two weeks I need to have it refilled. I can't afford to continue to refill every week or two. I had a Bard air handler for 40 years with no problems, and it was replaced with this. Very dissatisfied.

I posted a complaint on here on September 19, 2013 after having to have Freon replaced in my unit for the second time (summer of 2012 & Sept. 19, 2013). The unit was placed in service on 4-25-2011. It is now 4-11-2014 and the blower motor is out after the unit ran on a prolonged base because the condenser shut off due to LOW FREON. It now appears that we will need to have the Freon recharged and the blower motor replaced.

March 2011 upgraded to a RHEEM Heat Pump (15pjl42a01) and Air Handler (rhkl-hm4821ja) with a larger rated SER level and performance factor every 4-6 months since the system goes DEAD. Leaking valves, leaking evaporator coils, blown protection valve and now a shorted compressor.....all fixed under warranty, but the Rheem Warranty team has never replied to the website posting..... Tried customer service and got a reply from Troy ** (479-648-4900) who passed me along to their distributor on warranty items, as the backlog of parts was very time consuming.....

Rheem is just a horrible company. From their customer service to the products they sell. Most home stores won't even accept their items back after purchasing them.

Currently trying to actually speak to customer service about my unit which has died 7 months after purchase. Rheem does not respond to emails on their website and when you call and are connected to customer service they don't answer the phone. I am not a happy camper at this time and would recommend not buying a Rheem based on my experience.

Bought a Rheem water heater in Feb 2012. After 11 months Jan 2013 thermocouple went out. Replaced no charge. Feb 2014 thermocouple goes out again. Will ship the part to me but I need to pay labor. I was told by a Rheem rep the new part has been redesigned but Rheem was not covering labor even though it affect all the water heaters they make. Very angry and disappointed in Rheem product and customer service. At this point labor cost for repair is $95.00 a hour. A lot of money for a unemployed person!!!

Since the purchase of our furnace in 2009, we have had at least two times each year where the furnace stops working and shows code 5/7. We know how to fix the problem...by blowing out the small Orange rubber tubing, but it keeps happening. We have complained to our furnace guy. He said the company knows of the problem but has not come up with a permanent fix. We feel this is a design/ workmanship problem and we should get a new different furnace. Isn't there a lemon law for furnaces? We have been lucky enough to be home each time the furnace fails, but what happens if the pipes freeze because we are not? Sincerely a permanent fix needs to be given or a new product/ furnace now. We have waited 4 years.

Purchased a new Rheem furnace on 11-15-2012, installed on 3-22-2013, contacted Rheem about the warranty and was told that because the furnace was made 1-10-2010 it was not eligible for a full warranty of 5 years on parts because of the manufacture date. I was told the warranty started in 2010 and is only valid till 2015. How is that even legal, that means the warranty started before I bought it, can they do that? If so how?

I just wanted to vent a little. Had a brand new water heater put in and 8 years later, it is rusting and leaking. I am told these should last 10 to 15 years. Seems I am not the only one being rheemed.

Had a water heater installed approx. 3 months ago. 3 weeks ago it started tripping the circuit breaker. After inspection, we found the insulation around the lower heating coil was soaked so had the lower heating coil replaced and dried everything out. Last week it started doing it again. Upon closer inspection they found the tank was leaking higher up and was irreparable. When I spoke with Rheem customer service I requested to speak with the service rep's supervisor/manager who told me in a flat tone that while Rheem would cover the part and materials they did not have to cover the cost of labor. When asked why I should have to cover the labor cost to replace a 3 month old unit that only needs replacing due to a fault that is their responsibility, I was given the same flat-toned scripted response. I assured them if Rheem was not going to be flexible enough to work with its customers when the cost should rightly fall to them then I would not waste another cent with them and ensure anyone I encountered knew why.

I had a Rheem Prestige heater installed in my house when it was being constructed, and desire what temperature I set it to. This heater can't even keep up on a mildly cool day. My thermostat is set at 65 and the room is about 54 and the unit isn't even trying to warm the house. Just junk, and I wish everyone could read about Rheem just to avoid trash like this and send this company where it belongs, into bankruptcy.

RPMC 060JAZ Heat pump 10 SEER R22 15 yrs old - I have been researching/replacing this system because 3 leaks were found. 1 in the "A" coil upstairs, 1 in the coils outside and one where the over pressure valve had been replaced 1 1/2 years ago. The only other repairs I have had to do on the system are 1) fan and start-up capacitor, 2) compressor start-up capacitor and 3) relay (twice). I mentioned I had the overpressure switch replaced due to failure. Other than the overpressure switch I replaced all other parts and I kept the system maintained except for every 3rd year I had an A/C company come and do a check up so they could check freon level.

Purchased a 3 ton Rheem Heat pump 03-2011. Year later had to have the coil replaced, no charge to me. Now a year later, coil out again. Rheem, even though they say 10 years parts and labor, will not pay for the labor to replace the coil, but will pay for the coil.

Purchased a $5500 system in early 2011. In early 2013 the first control board in the 18-seer dual condenser failed - labor cost $230. A few months later the other control board failed - labor cost $230. Then a month later the coils in the handler started leaking Freon - labor cost $900+ and then in October one of the compressor failed and had to be replaced - labor cost $700+. Very poor product quality value and we are led into a false sense of security with this 10-year warranty that we get, but that is only for parts. A $5500 system fails in 2 years! I asked Rheem for help and they said "no".

Actually we had to replace a part to central air approx. $120. But the electrician said to be prepared to replace your unit within a year. She's old and past her life expectancy. She's a good girl B/C most die well before this and she only had a couple problems, nothing major. I would stick same brand. Rheem. So we are now checking in on some. And glad we had heads up. Because we could look around and price.

Rheem unit is only two years old and we have already spent 500 bucks for service calls. Smell from unit resulted in fan replacement and freon leak. Buy another unit, not a Rheem hack.

I bought this AC system thinking it would last me a long time. But every year that I have owned it, I have had to spend money to replace parts... 300-800 a year. Now the compressor is seized up. What a rip off this has been. I am a senior citizen living on a fixed income. How can you market these units and take advantage of us. I will be telling all my neighbors, family and friends to pass up on Rheem systems and just think they are made right here in our home town.

Tankless water heater model # RMTG-74 PVN-2 - For the past several months we have been having issues with our Richmond tankless water heater. Our hot water is intermittent. It will start to work then shut off and produce only cold water. We have done all the preventive maintenance required, replaced a gas line, and had a plumber clean the burner unit. The water heater worked for about a month after she cleaned the burner, then the same problem occurred again, always a c2-11 error. Tech support sent us a new burner unit, which we had installed only to have the problem continue. I just got off the phone with tech support again and went through the diagnostic procedure again. I couldn't get the problem to replicate and tech support told me that I didn't have a problem because it is working and if the problem happens again I should call them when it happens wtf!!!!

Horrible experience with Coastal Heating and Cooling of Bradenton, Florida. They failed to secure the proper permit from the City of Palmetto where we live and the unit they installed new here appears to have been damaged at the point of origin. The contractor (Coastal), the wholesaler (Gemaire of Sarasota) and the manufacturer (Rheem of Fort Smith, Arkansas) are all sidestepping the issue and We are stuck with a damaged unit and a new debt of $4300.00 How fair is that?

I purchased my unit from a certified Rheem dealer and he has since retired. We no longer have a Rheem dealer in my community so I will have to pay a $179 travel fee for someone to come to my house to look at my unit, and then AGAIN when they come to repair it IN ADDITION TO the labor to replace the coil that is leaking, AND the Freon that has to be replaced making my "warranty" work around $1500 (minimum). Sheesh! This is a $5,000 unit that has only been in service since 4-25-2011, and I have already had to pay to have the Freon replaced on August 31, 2012 at a cost of $389. So, my "energy saving" unit will have cost me almost $2,000 to run for 2 summers. We replaced a 25 year old unit that ran great but wasn't "energy efficient". From other complaints that I have read from all over the internet, this seems to be a recurring problem with Rheem. My advice, do NOT buy a Rheem!!

This water heater was installed in my new home by the building contractor's plumber for around $800.+. I had no control as to the choice. It recently stopped working and I had a friend who is a certified heating and air conditioner contractor. He said that the heater is leaking from the top and fills up the blower and shuts off the exhaust. There as a safety will not turn on the burner. He removed the water from the blower and the heater worked for two weeks. Loaded up with water again. I never was given a copy of the warranty, so I did not know about the six years expected life on this expensive heater. I have had two other homes and never had a water heater that did not last 15 to 20 years and they did not cost $800+.

I wanted to replace a 30yr old RUUD hot water heater. Found out Rheem now owns Ruud. I tried to buy a Rheem out of loyalty and NO local dealers would sell me one without installing it. I found one on Amazon and got free shipping on it. It arrived in great condition. I installed it and sure enough the anode rod cap was cracked through the threads and leaked. This was caused by the suspended weight during shipping. Rheem refused to warranty the part, said it was not a part they warrantied. Unreal, I contacted Amazon and they said they would refund the purchase price for the part. They did (I love Amazon). After 3 years my daughter turned up the tank to midway (C) on the thermostat. Within 2 days the top of the tank sunk in 2" and made it too dangerous to continue using it.

Eco200pvn tankless water heater - Purchased 2011 still under warranty. Professionally installed. Large investment for efficiency. Flame sensor defective. Unit starts, flames come on then shuts off. Contacted Rheem customer service by email three times no response. Local contractors do not work on this model. Multiple complaints of same problem on line. Major safety problem as the only way to get hot water is to turn the water on and off at the unit so the initial flames warm the water. If the unit starts all members of the family rush to shower while we have hot water. Called customer service limited hours not responsive. Very poor unit! UNSAFE! No customer service. Never use Rheem again.

There are lots of problems at the start. Finally, it was fixed after Rheem sent a man from the home office. it worked for four years then went to heck. The cost to me at this point is over $1800 from their techs out of Denver and plumbers in the Greeley area trying to fix them. Rheem sent one new unit out but not enough pipe to install, and then I was informed that I was going to have to tear out part of my finished home to install and they wanted me to install the 1st unit before they replaced the 2nd. What a mess, and thousands to install. Now the head tech at Rheem, Mr. Daniel **, has been dragging this out; he's not returning phones and doing nothing to help me. He's not even giving me an answer to what they will do.

New Rheem heat pump installed on 5/2012. Polar Bear Heat & Cooling warrantied this unit in writing "parts and labor 12 months". Parts warrantied for ten years. The compressor failed after ten months. Polar Bear would not repair the unit unless I gave them $400 upfront for lost freon. They said Rheem would not compensate them for freon. I phoned Rheem customer service regarding that and they said they do not cover lost freon. Tough luck! Wife is ill and coming home from rehab in that period. I must have heat and cooling. I was forced to cough up $400 or Polar Bear would not repair. "Gun to head". Attorney General Office in Florida fluffed me off and told me to get a lawyer that they don't handle private cases. BBB involved but they have no authority, only a token part. I dread the next ten years with Rheem if it lasts that long.

We have a Rheem A/C heating unit that is less than 3 years old and Rheem does not warranty this. They only pay for parts and you are stuck with the labor. We have a friend who has a Trane system and theirs is 5 years old. It went out and was replaced without costs to them. Do not purchase a Rheem. They do not stand behind their product.

A couple of years ago, I bought a unit with all the money I had. We bought an old house with no heat. So the company that put the unit in had to do duct work because there was none in the house. After this, the company went out of business. The unit from Rheem didn't work - no heat, no cold air; it was a sear 10 unit. See we are poor; the money we used was from a settlement from a car wreck. It cost us all together 11 thousand dollars since we bought the unit. We have paid close to another 11 thousand. We still can’t get it to work. It has been bad from day one. My sister-in-law died trying to help us with money to fix this damn thing. From day one until now, Rheem has never called to help. Winter comes, we freeze. Wish someone would help us.

A 50 gallon, lowboy, electric hot water heater (Rheem model #R82SV502526027) was installed in October 2012. Hot water runs out after 15 minutes in a shower with no other appliances running in the house. The installing plumber checked it out and said all was okay. My former 50 gallon hot water heater (23 years old) never ran out of hot water, even when a washing machine or dishwasher and shower were running at same time. Rheem customer service said it was "normal" for this to happen and refused to send out a service technician to check out the unit. The plumber said he can't do anything else and he has not had this complaint from other customers (which indicates something is wrong with mine).

I bought a Rheem furnace 2 stage variable speed and A/C unit. It was installed in summer. In winter, I noticed that furnace kicks in directly in the second stage and never works in the first stage. It is too noisy and heat variations are high. I tried for 3 months to determine the contractor to come and fix the issue. It was not an emergency, but the unit was under warranty and did not do what was supposed to do. After 3 months, the contractor comes and tries to call the dealer in order to get support from them as the contractor did not know what to do (despite the fact it seems a very simple setting). I took 2 days off, and every day the contractor cannot reach the dealer's technician despite the fact that this was scheduled in advance.

Rheem he80-130n commercial water heater - I own a restaurant in Phoenix and your water heater was nothing but trouble for me. It's a real hunk of junk. The unit was very expensive to begin with and was only 2 years old when the first igniter went out. Now, when the unit was 3 and a half years old, the igniter went out again and blew the main board. We replaced blown igniter again and blown board again. The plumber I had working on it said the unit was poorly designed. I can't believe what a hunk of junk this unit is. On top of that, I could not buy parts on the west coast. I had to have them shipped next day from Boston. It really is bad business to have a product that you can't even get parts for. A restaurant can't run without hot water, so it needs to be easy to repair. But to only last for 3 years and cost $6,000 is totally unacceptable. That I put $900 in parts and the unit still only worked for a couple of days is crap!

My Rheem tankless water heater RTG-74PVN-2 died on 12-27-2012. I called Rheem on 12-28-2012 at about 9:00AM CST. They diagnosed a bad burner and promised to ship one out overnight so I would have it on 12-29-2012. Saturday came and no burner. I called them back and they said it didn't ship out on Friday because they screwed up and that it would for go out on 12-31-2012 so I called for a tracking number on 12-31-2012 and wouldn't you know it didn't ship. Now they say it won't ship until Wednesday. It's like working with a group of ten-year-olds. It is definitely the last Rheem product I will ever buy.

I purchased a Rheem Paloma tankless water heater in November 2012. The unit had a bent exhaust pipe right out of the box. The seller sent a replacement and I contracted with a plumbing company to install the unit. Additional parts were required just to adhere to basic code requirements. The unit oozed an oily substance and the power quit halfway through a cycle (fun times when taking a shower). They said to send the fail code and I have not heard anything back for more than 10 days (I had included photos also). The unit also emitted an oily substance that beaded up and so now I'm reluctant to use it at all. Not having a potable water source in a suburban home is a real downer. I'm taking water samples to the County Water Health Department tomorrow to see what substance is in the water.

Rheem Heating and Cooling - I called this number 1-479-646-4311 since I didn't see any contact number for customer service in their website. It is a good number for a low quality heating and cooling products business. Rheem is not a good company because they sell lemons for heat pumps. I had to spend more than $2,000.00 for a 3 years old unit in repair labor and R-410A. The unit had the reversion valve replaced before (only parts are covered by the Rheem warranty), more than a year ago, and now it needs the txv to be replaced. The unit was still leaking R-410A according to one HVAC technician that recharged the unit couple times. The contractor (Rolph HVAC from Seaford, Delaware) that installed our heat pump does not do business with Rheem, according to the owner/representative, because of bad experiences with that company.

Rheem 80,000 BTU heat pump - I purchased a complete HVAC package two years ago through an installer in my area (Loveland, Ohio). The product is a high efficiency Rheem. Almost immediately and continuing today, the heat pump shuts down because of condensation working its way into a vacuum line that monitors the gas valve. I have been told that this problem is particular to Rheem (and they are aware), but have not corrected the problem. I tried submitting my problem and complaint to Rheem on their website but when I press the submit button, nothing. The comments go nowhere. I have turned the gas valve a 180 degrees on its bracket so the tube has a slight back flow. I'm hoping this helps eliminate the problem. I will never purchase another Rheem product again.

I have a Rheem Power Vent model 41VRP50N that was OEM for my house built in 2006. The unit failed for the first time (six months outside warranty) in late August 2012. My wife called a Rheem designated repairman; after three hours stumbling through troubleshooting that he was being coached to do by cell phone, he told my wife that the integrated gas valve/controller had failed, and gave her an estimate of $1,680 to replace it. I stalled for time, downloaded troubleshooting info (pretty good and readily available) and called Rheem customer support (little or no wait, English as a first language and knew their stuff) and after two hours, discovered: the gas valve/controller had indeed failed, but you can buy one for $300-$450 and an inexperienced person can replace it an about an hour and a half.

We had a hot water heater for 16 years in our home. We replaced it with a new Rheem/Ruud water heater this March. One month after installation, there was no hot water, an element burned out and our plumber replaced it. Then a couple months later - no hot water again. For three weeks, we have been without hot water. We've called Rheem/Rudd maybe 20 times. They've sent out their own Rheem certified plumber to check it. He replaced some parts. We still have no hot water - three weeks and counting. BTW - I'm six months pregnant and can't sterilize dishes, wash clothes, etc. Every time I talk to Rheem/Ruud, they tell me it's not the hot water heater, yet their plumber says it is the hot water heater. Now they asked us to do our own tests on the machine! They don't want to send out another plumber. The customer service is terrible! The heater is under warranty - they don't care. All they care about is spending money to send out a plumber. It's horrible. We are just so unhappy with the service. Still today, we have no hot water.

This company doesn't stand behind their product. They installed the water heater at at 4 star hotel and it leaked within two months of installation. It wasn't a small leak. It was a steady stream from the internal tank on the bottom. I called the company and spoke with Daniel ** and he said they could replace it but basically I was on my own. It didn't matter that it had caused some structural damage to the walls or molding. They wouldn't send a representative to inspect the unit. The unit was faulty and the company did not stand behind their product or the contractor that installed a product we believed to be good or offer good customer service for products. Things like this causes contractors like us a huge liability and possibly lost us a big client.

I bought a Rheem water heater, Model ELD80B, 14 months ago and was told it had a 4-year warranty. The heating element leaked and failed. I was told it would take 2 to 3 days to get a part. We are in the restaurant business and would have to close. I found the part at an appliance part house for $44 and hired a company to pick it up and bring to my store for $112, then called the company that sold and installed the heater (United Plumbing - Woodland Hills, CA) and they sent out a tech and it took about 30 minutes and I was charged an additional $475. I called Rheem and was told to read the fine print. They would only cover the whole unit if it had to be replaced and if it could be repaired like my unit did, it would not be covered.

I bought a GE/Rheem 40-gal. power vent hot water heater in June of 2009, Model # GG40T06PVK00, and last week it quit. AB lights on. I turned it off for 10 minutes, turned it back on and watched through the window. I watched the igniter turn red and the gas turned on the burner, lit for a second or two and a click and it shut down and recycled and lit again, this time staying on. This has happened 2 more times. I had an A.O. Smith power vent for 10 years and the only reason I replaced it was because I didn't want to spend $175 on the new power vent that was coming apart. The heater still looked and worked great. My GE/Rheem is just 3 years old and you never know if you will have hot water or not.

I had a 5 ton Rheem heat pump installed in 2006 to replace a prior AC that lasted 25 years. Two weeks ago, I had to replace the condenser fan and the reversing valve to the tune of over a thousand dollars. Last Friday, I came home from work and the house was 90 degrees inside. I called my HVAC man and he came out. The blower motor had gone out. Not only did it go out, but the barrel and housing is rusted onto the motor and can't be removed. Parts are not in stock and have to be ordered. I will be without air for a week when the parts get here with an outside average temp of 110 here in Arizona. I wouldn't put another Rheem on my roof if they gave it to me for free. What a piece of crap.

Contractor, David **, put Rheem air conditioning system in two years ago. Air quit working last year in September. This is a piece of garbage and would never recommend it to anyone. I can't even get a call back from the guy that put it in so much for Rheem being a good brand. It's nothing but piece of crap.

I had a Rheem A/C Model # RPNL048jaz installed in October 2010. It recently stopped working. Technician came out and said the coil is leaking. He put Freon in and it started right up. It stopped two days later, same issue, leak. The coil has to be replaced with warranty. It is supposed to be covered but will cost me $500 for labor. The unit is only a year and a half old and cost me thousands to have put in. There is no reason why I should be having problems with this unit already. I attempted to contact Rheem who did not care and offered no solutions on getting a coil to my house. Technician is attempting to get a coil but we are going on two weeks now. I live in Georgia where it is expected to be in the 100's all weekend. This is obviously a sign of poor craftsmanship and unbelievably terrible customer service.

Rheem System is inadequate in Florida. Our brand new system won't cool under 73, and we have temp drops of up to 5 degrees, meaning when we set the system at 71 to cool the rooms that are 78, the system does not perform. I called Regional and we get what we have. No interest in trying to solve the problem. Lastly, in most installations, you have a return in each room. We have one return about the size of an air vent. My point is buy a Trane. We are considering hiring a lawyer at this point and changing system out as soon as we can. Poor installer, poor Rheem support.

Failure in 5 years and 10 Months and a 6-year warranty not honored: The Rheem water heater was installed when the house was finished in July 2006. The water heater failed in May 2012, having rusted through the bottom. The product was designed to fail shortly after the warranty date. Water heaters used to be considered durable goods, and that level of quality needs to be our expectation, given the nature and cost of the product.

Similar to some of the stories I have read here, I had the displeasure of owning a Rheem Power Vent water heater. There was trouble from the start. I've previously spent close to $700 on labor for "covered repairs.” Today was the last straw. The blower was gone again! It’s another $350-400 in labor to replace. We told them to yank the Rheem and give us something that would work. Here is the list: a blower (twice), a valve that went bad, and something with the electronic unit all inside of five years! Sure, the part is covered, but I can't afford this piece of junk. Until this water heater, I had owned three others at various homes over 17 years and never once had a repair. Please pass the word about Rheem water heaters. They should be making things right.

replacement of unit. However, aside from the six year limit, this unit has been defective from the start with major replacement parts, motor, vents, etc., which are on file with Rheem. Now, the water heater itself is leaking a few weeks over warranty. This unit is defective and should have been replaced. Does Rheem considers 6 years to be the normal working life of their water heater? Since I have been informed by the plumber that this is the only water heater that can be installed, I have no choice but to replace with inferior Rheem water heater again. I would have expected to be compensated by Rheem for the water heater, especially since this is the only model which can be used.

I am very dissatisfied with my tankless water heater. Our problem of no hot water started in June of 2011 and we continue to have this problem. Tankless water heater would work for few weeks then start flashing error code 11 or 12 on the monitor, and no hot water. This issue continued on and off for a while and now, it has gotten worst. We've contacted Rheem customer care several times and each time, they all seem to tell us different reason for our problem. It really is a challenge trying to see if we will have hot water each day. Just recently, Rheem representative told my husband the gas line pipe is the wrong size. That's not true because we've already checked the line, valve, gas flow, etc. They don't know what the heck they are talking about. They must read the problem manual given to them when they were hired.

I am very dissatisfied with my tankless water heater. It cost 5 times as much as a regular water heater and 3 times as much to fix. I will never, and I mean never, buy another Rheem product again. I've had my water heater for three years and about three weeks ago, it started flashing an error code and the plumber has been here three times and still the piece of crap doesn't work.

Read the reviews, then run as fast as you can to find another supplier. At 15 years old, my old water heater was running fine, but I decided it was time to replace it before it died. I contracted for a Rheem Power Vent unit (a requirement in my situation), which made it quite expensive at $1,300 with installation. It lasted 30 months, and died with what turns out to be a common problem with the valve. The installing contractor sent the repair over to a Rheem specified service organization, who was not very responsive. It took me a day to get a call back, and they totally blew off a 3PM to 7PM arrival window scheduled for the next day, and called 8AM the following day (3 days) acting dumb, and said "can we come now?"

We installed in January 2010 an RGRM 95% efficiency brand new furnace with an authorized contractor from Rheem. In September of 2010, we had to call the dealer to help turn the furnace on. We are once again unable to get the furnace to turn on this October. The Rheem technician is asking us to call the dealer back in and pay for labor.

On Oct. 3, 2011, I ordered a part for my 4 year old water heater. It was because my repairman said that Rheem will not send them to repairmen so they can repair it, and that I can only get one part replaced. If it goes bad again, I have to replace the water heater. It's not good. So, we contacted Rheem and ordered the part at approximately 2:00 pm. They said it would be shipped over night. It wasn't. I called them the next day. They said it was not going to get here until the next day. I thought that by buying a name brand water heater, it would be reliable. Unfortunately, that is not the case. Whatever happened to customer service? The people I talked to were just a call center, so they really didn't care.

Rheem does not honor their warranty. My plumber installed two Rheem water heaters in my two family and it worked great for two years. Three months ago, one of them burst at the bottom and flooded my basement. It was not a problem because I got 6 or 7-year warranty on the product. I then called Rheem they confirmed that the product is under warranty. They gave me a return number and advised me that I should take the defective heater back to where I purchased it.

I purchased a new 12-year water heater in December 2009 from Home Depot. Less than two years later (21 Aug 11), the water heater broke down, the pilot light failed to light and there was no hot water. I called GE/Rheem service line and instructions were given to re-light the pilot. I got it going for only five minutes before shutting off again.

My 50-gallon water heater leaked all over the lower floor of my home while under warranty. I spoke with Rheem and they told me because I replaced my heater with another brand heater, I violated their warranty.

On 3/24/2009, we bought our 3rd GE/Rheem water heater. The 1st one leaked after 4 years and we replaced it with another GE/Rheem water heater. We also bought the warranty for this water heater. This second water heater started leaking on 3/24/2009 at which time we had it replaced again with another GE/Rheem water heater which was the only way they would cover the warranty. This 2009 GE/Rheem water heater started leaking on 8/3/2011. GE/Rheem would not honor the warranty unless we replaced it with another GE/Rheem water heater which means that we would be replacing it again in another 2 1/2 years. This water heater had a 12 year warranty but that is not honored. We purchased a different brand of water heater.

I purchased/installed a 40 gal GE hot water tank from Home Depot just 1 month ago. It's a model SE40M12AAH, w/12-year warranty, and while it's a GE brand believe the mfg is Rheem.

I bought a GE (Rheem) water heater in Dec. of 2006. It replaced a water heater that was at least 30 years. It is leaking from the top casting hot water line and the lady that I talked to on the phone, tried to say that my plumber didn't use tape to seal the screw connection. It was leaking below that area! I am going to purchase another brand, so, I wouldn't even want a "free" replacement. I am sure that it would not last!

I purchased and installed a GE (Rheem) water heater (Model SG50T12TXK00) in September, 2008 (12 year warranty). On December 28, 2010 the burner/pilot light failed. I called GE/Rheem and they overnight mailed a new burner assembly. To install the burner assembly the drip pan had to be cut out to gain access to the assembly (Draining the tank and removing the vent and water supplies was too much work). The thermal couple, piezo, pilot tube assembly was charred and is stamped: Mexico. I had no hot water for two days.

The day after Thanksgiving, I discovered I had no hot water. My gas water heater tank was empty, standing in its pan full of water that had not completely drained. A plumber inspected the tank and declared the problem was a leak, that everything else was OK. The tank failed just a little over a month after its 6-year warranty expired. The plumbing company called Rheem to see if they would honor the warranty anyway since the tank failed so close to the date. No way! That tank replaced one that lasted from 1983 to 2004 with no problems. I will not replace the tank with a Rheem product. The company also has a bad attitude.

I've had the propane water heater in my house replaced in 2008 with a rheem. It is now leaking all over the floor from the bottom. I called the propane company that put it in and they say call a plumber. It has a 6 year warranty.

We had a Rheem water heater installed a little under six years ago as part of a re-pipe. The water heater failed, causing it to leak and cause structural damage to our home. Our previous water heater lasted for well over 25 years, despite hard water conditions. Apparently, Rheem water heaters are characteristic of this. Rheem water heaters are known for leaking; particularly where there are hard water conditions.

I installed a brand new Rheem water heater in 2008. It quit working, so I pressed the reset button. I got shocked to the tune of 220 volts! And was burned by the sparks. I switched the circuit breaker off and called Rheem. They said only parts are covered under warranty, not labor. Being somewhat handy, this was okay. They told me to go to Home Depot to buy replacement parts, because they manufacture parts for Home Depot. I bought 2 new elements and a thermostat and replaced these items. I then called Rheem for a reimbursement and was told that they won't reimburse me! The lady further questioned whether I even called Rheem beforehand! So now Rheem is screwing me and calling me a liar!

The hot water heater is 15 months old. It no longer works and is under warranty, but for parts only. That should say enough! But the story goes on; we are required to pay labor hours to a plumber to stay on the phone with tech support at Rheem. Oh, and let's see, Rheem decides it is the part the plumber already knows and then they mail only half of the required parts. Oh, and then it is Saturday, and they don't ship and then when we get this part on Tuesday (remember this is under warranty). Still doesn't work, the tech support's answer is that now we need a "blower". Guess What? Your customer who still has a warranty hasn't had hot water for 5 days!

I had a new Rheem 4 ton heat pump installed at my personal residence in April 2010. Less than two months later, the unit fractured the bleed line from the condenser orifice. I had it repaired costing 481 dollars. No parts were changed, just the line repaired and 15 lbs of freon. This line vibrates badly when the compressor starts and will probably break again if something is not done. I talked to Rheem and they had nothing to say about. I have heard of many other units with the same problem.

Water heater leaking for over one year. I bought a new condominium and have occupied it since August 8, 2004. I believe the company should honor the warranty beginning when I started using the heater and not when the builder purchased the product.

New home (3yo) came with 4 ton Rheem central air. It started blowing hot air the week before Memorial Day. Tech was here fast and found a coil leak and bad valve. Unit has 10 year warranty. Cordova HVAC checked and no coils are available anywhere. Rheem says it has to manufacture one and it'll be on the 11th (3 weeks). Nope. Now it's the 28th (5 weeks). No labor is included so my warranted unit will cost over $600 to repair, if they can find a coil. Memphis has been regularly running 100-110 heat indexes with no relief in sight. As I work out of my house, it is not a pleasant place to be.

I purchased a 82uh40-2 model date 11-2004 with serial number RH 1104B27346. I was real happy with my hot water for the first few years, and then out of the blue, a terrible odor came from my tank. Too gross! I don't know what to do about it. I was a supervisor in the The Villages Florida for several years and noticed this was a problem for some of the residents there also. I don't know whom to contact to help with this problem. Do I have to buy another tank or can I drain in hopes that it won't happen again? I will appreciate any advise I can get on this problem.

On April 28th, our hot water tank burst. The tank was only four years old. The tank was purchased from Home Depot. After talking to GE/Rheem, they decided to replace the tank since the tank actually burst from inside and was not an overflow problem. The tank was a top of line 50 gal 12-year tank. Since the tank didn't even last a third of its guaranteed life, I called Rheem to see what compensation they would provide. After getting the blah blah runaround, I finally was put in touch with Daniel. He stated that it would be "morally wrong to provide any compensation for their faulty tank." I then asked to be connected with someone who had the authority to resolve my problem in my favor. I was directed to a Philip who was not available.

Pilot light goes out at least twice a year. It finally refused to stay lit longer than one minute. Plumber looked at it and said, "Yeah, you're going to have to call Rheem to get the warranty validated". They got some type of safety sensor in there. In order to validate the warranty, Rheem tech support requires me to "remove a safety feature and send it in", and if it is bad, they will send me another one.

Please be advised that I am requesting your assistance concerning what I feel to be a defective GE/Rheem hot water heater. Also my licensed plumber does not accept Rheems answer of pressure issues for many reasons. First, there are no other pressure issues within the entire house. Second, all homes in the area have same pressure and I've discussed this matter with my neighbors, and the utility company and no one else has reported pressure issues to the St. Lucie County Water and Utilities. I would hope that you as a company they would want to investigate this matter beyond a few pictures sent via the internet.

We moved into our home in December 15, 2003. We had the home built and had 2 hot water heaters installed, one for the kitchen and laundry and one for the bathrooms. Both were Rheem 40-gal with 6-year warranties. In November 2008, the first one failed. Water poured out of the vent on top of the tank. Rheem authorized a replacement tank, but I had to pay over $200 for the installation.

I purchased a Rheem heat pump in May of 2008. All summer I had no problem with the air coditioning, but, as soon as I started using the heating system, I had problems. I called the original contractor that installed the system, E. Wrenn Heat/Air, Scott **. He tried several times over the winter to fix the problem, to no avail. My problem was that the external fan was making a terrible rattling sound and I kept getting a horrible smell through the vents (dirty sock syndrome).

My parents had a Rheem 3Ton 10 Seer Pkg. H.P., MN RQKA-A036JK015-541, installed by Kimbro which is now Interstate AC on 12-30-03. This unit is 7 yrs old and we were told it needs to be replaced. They paid $4,397.00. My father has passed away in November 2009. My Mom and myself are very unhappy with this product. People should get more than 7 years out of a new unit.

I purchased and installed a Rheems Water Heater in Jan `09. It had a 12 year warranty. Last month (Jan), the unit leaked and caused $400 in water damage to a shelf in my garage. A plumbing contractor hired by Rheems to handle warranty matters, determined that the leak came from the water heater (it leaks only when it's on and the water is heated), and replaced the defective unit with a new one; he took the old unit away. I've requested payment of $400 from Rheems insurance carrier, Esis, but Karin, the adjuster has refused my claim on the grounds that I have not shown that the leak was caused by the water heater.

I had a 12 year 50-gallon water heater installed in 2006. A number of years later, the tank goes flooding my finished basement and creating a mess. I called the number on the water heater, gave them the serial number, and they said no problem, go to Home Depot and exchange it out. Wow, I thought great. So I contacted Rheem with a bill from the plumber to unhook the old water heater and install the new one and to and from travel for the exchange. I sent the bill in figure having the rug shampooed and the cleanup and throwing out water/rust damaged stuff and the told me a 12-year water heater is 1 year parts and labor and an 11-year prorated exchange policy unless you have pictures of the heater where the seam burst on the tank and an engineer do an analysis proving the product failed.

A new Rheem hot water heater was installed in October 2006. In Jan. 2010, just over 3 years later, it stopped working. When it first broke, we contacted an authorized service provider and also called Rheem to see exactly what was covered under warranty. We were told we needed to diagnose the heater with device from a home improvement store, report results, and they would ship us the correct part. This was such a strange way of handling warranty repairs. We assumed that maybe we had reached the number authorized service providers use to resolve warranty issues. As an end consumer with no expertise in the area of plumbing or gas and given that improper DIY repairs of this nature could be devastating, we should simply work through our Rheem authorized service provider.

"At this time, we are looking into a condensation problem with a part of the water heater that may have loosened over time. Please wait for publication until we have the final word."

The water heater that came with my home lasted for 26 years. I installed a Rheem water heater to replace it. It has to be replaced after only 6 and a half years.

We purchased our home in Arizona in 2004 and had the water tank replaced in 2005 under our home warranty (model # GE50M6A and Serial 1299405515). As it was replaced at no charge, we didn't get a receipt but did get a copy of the Consumer Product Ownership Registration and a copy of the Water Heater Warranty. I called Bob, agent # **, this morning with my request for in-home service as stated under the 6-year limited warranty where customer pays for the parts and customer pays for the labor which I attached to an email. He said I needed to get a multi-meter to test which part was out. He suspected it was either a heating element or the thermostat. Once I used the multi-meter and diagnosed, I was to call him back and they would send out the part I needed for me to install.

I purchased a GE/Rheem 38 gallon Low Nox gas water heater in Nov. 2008 from The Home Depot. The water heater had a 6-year manufacturer's warranty, 1-year full warranty which included parts and labor, and a 5-year limited warranty which includes parts only. Two weeks after the full year warranty ran out in early Dec. 2009, the water heater developed a problem with the gas valve. The pilot would not stay lit. I tried appealing to both Home Depot and Rheem to honor the 1-year warranty as the failure occurred immediately after the full warranty had expired. I was told by both I was covered for parts not labor.

When we bought our home, it had a Rheem water heater. Five years into the 7-year warranty, the heater went out and flooded our basement. We had to have the carpeting and paneling replaced. The damages were $10,000. Rheem sent us a replacement heater. Less than 5 years later, the heater split at the seam and flooded our basement again. When we called Rheem, they told us that our replacement water heater was only under warranty under the first heater and they were not going to do anything for us. We had to pay for a new water heater (definitely not a Rheem!). We are still waiting for the final cost of the repairs this time.

I called Home Depot to install a water heater. They sent a plumber and a Rheem water heater. It was 50 gallons, gas, came with a 12-year warranty, and had a no need to bleed warranty. I noticed a slight decease in my hot water amount. I called a plumber to repair or advise. He advised me that the entire basement was flooded.

Rheem gas water heaters came with the house we built in 2001. One failed in 8/2007, the other is working, no sign that it will fail or is going to fail. The water heater that failed caused over $5K in damages, etc. They denied my claim because they did not get a chance to review the water heater.

When the unit starts running, there is a bad odor coming from the vents. This just started happening and the company came out and put a part on the unit and charged me 300 dollars and the problem is still there.

I purchased a Rheem tankless water heater rg53 dvu. This unit was defective upon installation.Rheem maintenance order # 1601986 Rheem tec asst claimed they would send a cust rep to investigate situatiuon. They refuse to take responsibility, only to tell me to seek satisfactio from the distributor

I purchased a Paloma tankless water heater, which was installed Nov. 2007. On July 10, 2008, I awoke to find I had no hot water. My husband called the 800 # in our manual. Rheem made a service call to a local plumbing co. The plumber came on July 11 and determined that a gas valve was defective. Rheem said that they would overnight the part to our home for a Saturday delivery.

Rheem water heater was installed on 02/10/06. in April 2008 my water heater destroyed a room with a leaking hose, now in May 2008 there's no hot water and no water pressure. Called the representative and he said to replace the unit and keep the labels on the unit. No further information was given.

I have recently found out about a now-explored class-action law suit regarding failed dip-tubes in water heaters. We had our Rheem water heater installed 12/31/98 by Flat-Rate Plumbing in Kenosha, WI. (They told me the water heater was guaranteed forever.) They charged me $l000.00 - I guess because it was New Years Eve. We have almost no hot-water pressure in the bathroom and very low pressure in the other taps in the house. When I read about the class-action suit, it was WAY too late. Was I supposed to be notified by Rheem or the plumber of the lawsuit? I never was. What can I do? Also, was (is) there any physical danger to the particles in the drinking water?