Rheem Reviews

Obscenely long wait times to speak to anyone in customer service. Finally spoke to someone, didn't even ask what my problem was, was sent back to hold and forgotten about for over an hour until they closed. This is my second day with a nonfunctional water heater.

More like "rheemed". Replaced a 25 year old Trane with a brand new Rheem equivalent. Two years later this system is nothing but headaches. Shotty parts and mechanical. Sure, it's got a 10 year warranty. But who cares? Shouldn't have to deal with so many issues 2 years in. We know where this crap is manufactured. No one should be surprised, just warned.

Awful. I have had my Rheem hot water tank for 3 weeks and it is already having issues and now I have to wait at least 2-3 days for a Rheem technician to come out and replace the faulty part. You should have just said "Our Bad" and brought out a new complete tank this weekend. I assure you I will make it my goal to let anyone and everyone know to avoid your pro.

Extensively long waiting times for technical support. My Rheem water heater stopped working 11 months into warranty. Contacting Tech support was terrible. Two days and total 2.5 hours of holding time and as of June 3, still no contact with Rheem customer service/ Tech support.

I have had bad experience with big companies before, but not as bad as I have with Rheem. Warranty is as bad as it can get. I have been waiting for a coil replacement because the one that came in with the unit is leaking freon after 7 years of being used. I still have 3 more years of warranty and Rheem has not backed up the warranty. Customer service is as worse as they come. It is a shame that they have had such a good reputation and it has come to not backing up their warranty promise.

Rheem prestige series AC, Unit is 6 years old, breaks every 2 years like clockwork. Compressor first, some valve second, and now electrical issue. Very hard to find contractors that can do the warranty work so you end up paying any company to repair. Save your money and time, do not buy a Rheem.

If I could give Rheem a 0 I would have. Their products are no good, especially their hot water tanks. I have had so many problems with their gas water heater and all Rheem wants to do is troubleshoot it over the phone. And when that fails they want to keep sending you different parts to fix the issue instead of a new one. Mind you the customer has to pay someone to come out each time to change a part. It makes no sense..! And customer service is the worst of them all, there is always a wait time over 1 hour and 15 minutes and more. I believe they want you to get discouraged by the long wait time so you can hang up. I've been on hold now (while writing this review) 1 hour and 17 minutes 28 seconds.. This is ridiculous....

Don't buy Rheem. They have no service for heat exchangers in Ontario and they don't warranty their products. Stay clear of Raypack and Rheem. When we contacted the service company that Rheem sent us to, the service said they don't repair heat pumps.... Don't buy.

This is a new Rheem 30000 gpg water softener. I cannot get the 1" SharkBite (female) to thread onto the 1" male inlet and outlet connections. Either it thread improperly- trying to cross thread, when finally threaded on the male connectors, wrapped in TFE tape the connection leaks. Tried tightening - still leaks. A master plumber in my house for other work says these Rheem connectors are always a problem and often cross thread even given his experience are very difficult to seal and not leak. Wits end here. Self install - think again folks.

I've bought a brand new HVAC unit for my house, which Rheem offers a 10 yrs warranty. After the 4th year I had a capacitor failed, which although they paid for the part the labor was over $200. Also had coil rusting out and leaking all the freon, coils were out of stock for 2 weeks and would cost me thousands in labor, so I'm at my second repair, $700 each, and Rheem called me after a BBB claim to read me their warranty. Awful service and disposable quality. Won't ever buy this manufacture again...

The first Rheem product I ever purchased was a water softener (Model RH542). I bought it online, I unfortunately had no idea what the informational screen was like. Of course, most of us don't generally consider the digital information screen when buying something like a water softener. Well, lessoned learned. It's unimaginable that any product oversight group could review the size of the fonts used on the information screen and walk away thinking they were sized correctly. Particularly given the size of the area they had to work with for the screen. The letters are so small and with a terribly backlight (who puts a black font on a dark grey background!), that they are absolutely unreadable.

We had a brand new heating/ac system installed in 2021. We got the top of the line system for $12000. Within a year, we already had a blower failure costing another $500 even under warranty. Then in December of 2024 more failures totaling another $1200. The worst part is we have been without heat going on 2 months during the coldest winter in years! They are still "waiting on the part". Any calls to to Rheem to get a status on the part have been answered with silence. Now we are starting to be worried if it will even be fixed by summer when the temperatures hit 98 degrees. So, thanks Rheem for keeping my family frozen during the winter! And here's hoping we don't die of heat stroke since I imagine you still won't be able to get any replacement parts by summer.

I had a brand new water softener installed by a licensed plumber. It didn’t work! I had the plumber come back and he found 2 defective parts!! I called customer service and was told there was no reimbursement for the $500 I had to pay to have a defective softener installed AND serviced, but they would send me a form to order the parts. I asked to speak to someone with more authority and was told no one could authorize reimbursement, but someone would call me at a later time to discuss the matter! I will never buy another Rheem product and I will tell anyone who needs any type of product rheem sells not to buy from this useless company!!!

Bought brand new. In less than 8 months, we've had 2 replacement pieces sent due to the unit malfunctioning. Now, the unit needs to be replaced because a 3rd replacement piece is needed but is out of stock?!?! And we have to pay for the installation ourselves. This product is not worth it!

Don't get. I thought I would be good 'cause I still got a warranty on it. My unit is 3 years old. Last year the blower went out which is under warranty but a labor cost of $500 and I can't get the part to replace myself. This year circuit board went bad. Now they want $1,000 even though the part is replaced by the warranty. Long story short they have warranty on their product but their products is failing and it's costing your arm and leg for labor. I send an email to the manufacturer. They don't care.

Bought new house through Beracah Homes with Rheem heat pump. Lousy warranty. Only 5 yr warranty. At 6 yrs blower motor and control board go bad. $1000.00 repair, unit overheated when blower motor quit working, has hydraulic hammering every time heater goes off, would never buy another Rheem product.

I purchased a new Rheem furnace and AC unit in November 2021 for just under $12,000. I have experienced three failures since installation ... the last one being an evaporator coil failure with a repair charge of $1500. After the last failure I researched Rheem quality and discovered they've had a long history of evaporator coil failures. There were also references to supply chain quality issues coming out of the COVID shutdowns. With that, I reached out to the company (in writing twice) to see if there was anything they could do to help me. The result ... absolutely no response to either communication. Quality issues and poor customer service is a lethal combination.

Rheem is a terrible company to work with. My 12 warranty is basically worthless. I was transferred over and over again and was told that I needed to find someone on my own to diagnose the problem. If a problem was found, I would need to send the damaged part to them for replacement. I have already spent $200 at their recommendation and will now have to pay for yet another service call to diagnose, then wait for them to possibly replace a part, and then pay for a 3rd service call to install it. Go with any other company than this!! They do everything possible to not have to make good on their product.

Rheem water 42k grain softener installed in April worked well for only 4 months then no longer gives soft water. The technical support is slow and not very helpful. Only need an o ring (confirmed by Rheem) and I can’t get them to send it.

I bought a Rheem Water Softener in February 2024. In May it filled with water and would not drain. Called Rheem. They gave suggestions. A plumber finally got it working. Now, September 2024 the same problem. Plumber tried everything. Rheem sent trouble shooting ideas, nothing worked. I asked for a replacement, no that is not their policy. Worst company to try and work with. The store I bought from (not their responsibility) exchanged the unit. I spent $500 on trying to fix and then installation of a new unit. No help from Rheem. Will never buy another Rheem and will never recommend them.

If you expect a company to back up the warranty on their product this isn’t it. Our air conditioner was 7 years old with a 10-year warranty when it failed. Our local Rheem dealer/ rep gave us the runaround and did not stand behind the product. We ended up having it replaced with a Trane unit out of our pocket.

We lost our air conditioning and was told we needed a new compressor. The service tech that came out, dug a little deeper and found that the wires on the outside unit had charring which indicated overheating and possibly could’ve started a fire. By this time the compressor had already been paid for. Upon further inspection it turned out that spot in the fuse box was not only the wrong spot for the breaker but also the wiring inside the breaker box also showed burning/ charring for which the technician promptly went outside the scope of his duties and fixed the problem while also relocating the breaker to the more appropriate spot in the box. It turns out that we only owed 800$ for the addition of a surge protector on the air conditioning unit as opposed to the 2,800$ for a compressor.

I purchased a Rheem HVAC unit a couple of years ago. System worked fine up until May of this year. Walked into a home that was scorching hot, I couldn't hardly breathe. Go to the thermostat and realize that the AC is on but not working. Called the HVAC company that installed the unit, he came and checked it out and told me the Motor was gone. He has been trying to get a Motor in since May. He was told one time that it had been shipped and he should receive it by July 12 and here it is the middle of August and still no motor. I have been scrolling through comments and realized that I'm not the only person. If I could give 0 stars I would.

I have a 2 year old heat pump/water heater that has failed. I reached out to Rheem & they informed me that since my family purchased the unit (my mother) and I now own the home that the warranty is voided!! It is amazing the extent this fly by night company go to not to stand behind their product. This great sounding warranty that entices families to spend the extra $$$ for a unit that is less efficient than other heaters in that price range is absolutely worthless. I personally purchase many of these products annually——and from this day forward I will never purchase anything associated with this brand or its subsidiaries period.

RHEEM no longer holds up to their name, unfortunately. My home has two AC units as my next door neighbor does too. We had all four (4) RHEEM units installed within the same week by same company in Sep 2020. Three (3) years later, my 4ton compressor broke. Yes, under warranty but still cost me $2500 to fix. Neighbor had his compressor die at 3yrs 3months. As of July 2024, my other unit's compressor just broke and my neighbor's is about to break cause it's doing exactly what mine has been struggling with for about two weeks. To be clear, I had RHEEM specialists come out to inspect the installations, both were done properly so that's not the issue. Approximately 80% of AC issues are from improper install. All 4 units are cleaned regularly, in Florida, about every 3 months for basic drain flush and twice/year for full coil clean which are hardly dirty when they come to clean anyway.

I purchased a Rheem HVAC March 2020, Paid $5,000 then it won't cool the home as it suppose to. Set at 75 on really hot Florida days it says 80. I called the installer freon low, he suggest there a leak.. He put some type of dye, he found the leak. Part under warranty, he wants $555. To install new part on top of paying him $440 just to diagnose the problem. Rheem is a not the easiest company to contact, wait time is long. I will never purchase a Rheem product and I will make sure to tell my friends anyone try to sell them Rheem to run.

Rheem partners with Home Depot to sell and install water heater for residentials. I had one installed in 2014 through Home Depot with 12 year parts warranty. On July 3rd, the gas control valve for the water heater failed. I called the Rheem Customer Service line and the CS representative agreed to ship me the parts via Fedex. After two weeks, I still have not received the parts.

Have a Rheem AC unit that is barely 4 years old and the compressor clunks out in the East Texas summer. The compressor still under warranty but the freon and labor will still run a little over $2000. Lesson learned, Rheem products may be cheaper in the short term but will end up costing more in the long term. Quality of the product is a major concern and very disappointing.

I purchased my Rheem air conditioner unit 1.5 years ago. Had I known now at that time what I have learned from owning one, I would not have made the purchase. The unit works fine and runs quiet until it get hot and the unit has to work harder. Then it sounds like a Cessna engine on an airplane and can be heard from a several houses away. It is so loud that at times you have turn the volume up on the TV. Sounds odd but totally true. A neighbor installed the same unit. I can hear their unit a block away. These things are extremely loud. The installer came and checked the unit and said it's fine, the noise is expected. Trane and other A/C I’ll it’s do not perform this way.

Will never buy another from Rheem or Home Depot. Their warranty department lied to us after saying they would give me a refund over the phone and made 4 trips to the store. I had 2 of their tanks leak one at 4 years and the next was just over 3 years, and we bought the second one ourselves. Go with a different brand, trust me.

I had a Rheem AC System replaced in 2020. I had the capacitor fail twice within the first 3 years. The system is supposed to have a warranty that would cover parts during that time period (labor would not be covered). The AC company I used, in an emergency, when the system failed, did not file a claim with Rheem. I contacted them myself to try to get reimbursement, or a replacement capacitor. Knowing that the part had failed twice, even if they wouldn't reimburse me for the repair, I would like to at least have the part replaced through the warranty so I have to get install the next time it fails, which is likely!

I had a Rheem 4-ton unit installed a year and a half ago. The unit stopped working over the weekend. I come to find out that the coil needs to be replaced because the refrigerant has leaked out. Now I'm faced with a $2100.00 repair bill for a unit that is only a year and half old. Not what I expected from a quality company.

Our tank started acting up about two years after we purchased it. Had to go to Home Depot to get original receipt and submit it. That was not the problem. Lucas came to our house and had to order a part. He was very friendly and answered all of our questions. We got the part and had to call back to schedule Lucas to come back out to install it. I spoke with the most condescending, irritating, non helpful person I have ever encountered. He was so rude, kept interrupting me and told me I would have to contact Rheem myself and speak to someone.

Purchased a Rheem complete system, compressor & Heat pump. Installed 9/2019. First issues started 11/20/2022. Long story, short. Stuck repairing lemon unit. Labor only $ 2,500 00 so far. Licensed installer out of business. Acme refrigeration out of Louisiana fails to back up their product as a Rheem distributor. Rheem says to keep repairing. They will cover parts. NEVER buy Rheem. Only problems for a widowed, senior citizen.

Having issues with one of my 2 units. Customer Service will not honor their warranty and send out a technician to service the problem because of "installation issues." Well I solved it and still not good enough for them. Now I see that 74% of consumers have issues with this company and I see why. If you have a choice, do not buy Rheem!

Brand new equipment, very low performance, poor quality made, no tech support available as many other top name brands like Carrier, Lennox, Trane, and many more, stay away as far as you, can, I would not recommend this to no one. Good luck on your search!

We purchased a new Rheem R96VA0702317MSA High Efficiency Gas Furnace. Our old furnace kept us warm for 50 years. Our home is only a thousand square feet and now with this furnace our home would not go above 66 degrees when the temperature dropped below -30. Our heating company even changed the thermostat, which did nothing, and they did what they could. The lack of efficiency is the Rheem furnace. Imagine a 50 year old furnace outperforming your new technology.

The EcoNet WiFi connection in the hot water heat pump crashes when there is a power outage and doesn’t automatically reconnect when the power is restored. I purchased the Rheem hot water heater so that I could control it via its EcoNet smart phone app while I’m away from the house. After a power failure (which is common where I live), I can’t control the hot water heater remotely. I’ve been told by Rheem customer service that I have to be at the house to reconnect the Rheem water heater to the WIFI router in the house, which negates the reason I purchased it in the first place.

My heat pump was purchased at the very end of November 2017 and is under a manufacturer's ten-year warranty that only covers parts, but not labor. When the unit wouldn't change from cooling to heating recently, I contacted the HVAC service company to take a look at the unit. The tech says it needs a replacement Thermo Reverse Valve, which got stuck in the cooling position because of a cracked hose. This repair requires a complete drain and refill of all of the refrigerant (Puron type R410a). He said this type of repair would cost about $800-900, because labor and refrigerant aren't covered under the warranty. I asked the tech to explain how the hose got cracked. He responded that "they don't make them like they used to". My last system operated without any major repairs for 25 years. Having to pay nearly 25% of what this system cost to originally install after six years of use seems outrageous to me.

My contractor talked me into getting a Rheem furnace that he purchased from Fergusons in Lexington KY. It was installed about 7 years ago. A few days after install compressor went out. Then 1 year later the fan on outside unit went out. 1 year later the fan inside went out and circuit board and this week our inside fan and circuit board went out again. 2 days later the expansion valve on outside unit went out and was told rheem won't cover Freon or labor under warranty and will cost 1,200 to fix overall. I now have more in this unit than I could have bought best on the market. I recommend no one waste their money on this garbage.

Absolutely horrible customer service and quality! Have had to wait OVER 3 WEEKS for an A/C part in SOUTH FLORIDA to come in to be fixed! House now had MOLD and we have had to MOVE OUT! All these problems, EVEN WITH WARRANTY! We are going to take legal action!

Well, where do I start? I had a complete HVAC system installed in November 2015. I REALLY didn't want a RHEEM unit but was talked into it by the company we hired to install. Nothing but Regret. Summer of 2016 rolls around and low and behold, the AC isn't working. I was SO mad. This thing is BRAND NEW, never been used. Come to find out the Condenser Coil is no good. Under warranty, fixed and move on. Just frustrating. Then Winter of 2019 hits. Unit is ONLY 4 years old and I needed a very expensive fix on New Year's Eve. December 31st. Of Course ONLY the part was covered- NOT the $500.00 worth of labor of course. NOW here we are Unit isn't even 8 years old and the Blower Motor is Fried. I would say this in closing. Pick ANYTHING else. You will be doing yourself a favor!!

2nd repair on 3-year-old gas water heater, part was covered but not $275.00 plumber's bill. I was informed it is an identified problem but not recall so they won’t reimburse plumber's charge. Thought Rheem was better.

They are a HORRIBLE Company. Rheem responds after 7 e-mails and couple of weeks. My brand new $6,000 installed Rheem AC Unit had to repair two times in the first 1 1/2 years about bad quality parts. The parts was covered but I paid additional $370 for labor and this is not covered. Unbelievable! My assessment: This company sells expensive air conditioners with inferior components. SHAME ON YOU RHEEM.

The hvac units are junk. Purchased a new one. Did not make it 3 years and the piece of junk went out and the 10 years parts Warranty is a joke because they don't have them. So if you can't get them what good are they.

I bought a Rheem 2 and a half ton hvac unit less than 3 years ago and the suction line valve went out. I was told by the company that installed it that this would be just as good as a Trane unit. I wanted a Trane but let them talk me into this piece of crap unit. I shouldn't be having to pay close to 1000 dollars for a repair. Where is the peace of mind you are supposed to have. Rheem customer service is no help. Do your research and don't buy this product if you are wanting a reliable unit. I had the Trane unit for over 20 years.

We purchased a Rheem HVAC system (heat pump, air handler, miscellaneous other items) when our previous HVAC system failed. In less than seven years, a small part including a short length of copper tubing suffering a split resulting in a repair totaling over $1200 to replace lost refrigerant and cover other costs (that total being roughly 20% of the earlier total system replacement). Our repairing contractor stated the original part was flawed and replaced it with another Rheem product.

I have a Rheem furnace installed by Gemaire distributor that's less than 1.5 years old. The motor has already burned up in it and it's 105° today where I am for the second day in a row with a heat index of 116°. Not having AC is not an option right now. I've been told they have no motors for this unit and when asked how they plan to honor their warranty they have zero answers. It becomes a circular conversation at that point and they never answer "What then?" I'm going to have to install a completely different unit at my cost despite paying them for a product that's defective and still under warranty. This is abhorrent behavior on the part of Rheem. My attorney is being contacted for a possible lawsuit but a little research shows that Rheem has had several lawsuits filed beginning on 2016 for faulty and defective units across many appliances. Do yourself and your pocketbook a favor and steer clear of anything Rheem.

I paid thousands of dollars for a new air conditioner. A faulty part broke after only two years and they only warranty the part. I have to pay $500.00 for labor to have it repaired. If you are going to make and sell something that costs your consumer thousands of dollars, it should work longer than 2 years or you should be responsible for repairing it. Not a good look, Rheem.

Bought a Rheem HVAC 5 years ago after my 30 year old unit died. 1 month after ARS installed it, the unit started breaking down every few months. The motor just quit working again and I decided to cut my loses. I bought a new brand from a different company. Rheem would not answer emails nor phone calls about the problem. Never again.

I recently had a new Rheem air conditioner/heat pump installed. The Rheem service partner, Blanton & Sons, did not disclose that the Rheem unit they recommended does not qualify for the federal energy tax credits from the Inflation Reduction Act. Further, the contractor indicated Rheem does not have equipment that meets the SEER2 rating requirements for the tax credit. BUYER BEWARE! The tax credit for a split unit is $2,000, so be sure you get equipment that qualifies for this credit. Don’t trust Rheem or their service partner to disclose their noncompliance before you agree to install a unit. Consider other manufacturers.

ARS installed 2 units the end of 2019 begin of 2020. After less than 2 years had to replace 1 of the outside unit motor. Now the downstairs blower motor went. Both motors were covered under the warranty but not the labor. It’s costing me over $500 In labor. Imagine a motor only lasting less than 2 1/2 hrs. I contacted Rheem. No help at all! Don’t buy Rheem. Do some research. They don’t stand behind their products.

My water heater is not working properly, a technician came for maybe 5 minutes, felt the Lukewarm water, said it works fine and turned the element to 140’ and left, 1st of all if it’s working properly why did you have to turn it up, 2nd the water is still Lukewarm. Sorry it’s not working. You failed! Address time 11 am ish Lv nv 89110.

I bought a new construction home, it came with a Rheem AC unit. Within the first 6 months the unit completely died. It was under warranty with the home builder so it was fixed for free. Here we are a year later and the unit completely failed again. This is less than two years old and I was told by two separate HVAC contractors ($100 each) that the compressor was blown and I’d need a new one plus refrigerant and a few other parts, the compressor is under warranty but I was quoted at $1,700 by one company and $1,500 from the other. This is an extreme cost especially that it’s happened twice in less than two years. Who’s to say in 6 months it doesn’t die again and they want another $1,500.

Called Rheem which took several tries was told to contact plumber and gave phone number. Called their authorized plumber and was charged $350 for them to show up and call rheem for technical support to be told they can’t accept any more calls due to the volume of calls. So he left. No hot water for us. Will just have to rip it out and replace with a regular water heater. Do not waste your money. Only the parts are warranty, not labor.

Rheem 3.5 16 SEER. Six months old (purchased in 2022) and the bracket that holds the fan is rusting at all of the attachment points. Called dealer that installed and they said they would get part from Rheem. That was 6 months ago. Installer won't reply. Rheem is such a poor quality company with horrible customer service. They just tell me to contact the installer. Stay away from Rheem. The quality has gone in the toilet and the price has gone up and they do not back their poorly manufactured product and have zero customer support.

Had to replace the element same day as purchase. Service light flashing as soon as power restored. Waited for 3 days for a service tech to finally show up. (After two no shows). Tech decided to replace the element again ....Left us with no hot water. Made appointment with him to replace the unit the next day. He forgot and was dispatched to Cleveland, four hours away. Now have another appointment in 5 days. Horrible customer service. Don't stand behind their product. Told me to do it myself if I couldn't wait. My patience had worn down after three weeks of cold showers.

About 2 months after the purchase and installation, the Rheem water heater began to leak, and the top parts were rusted. The installer and the plumber we work with called the Rheem company and was told to lower the set temperature. He did it but it was still leaking, and we had to wipe the water in the plastic plate on the floor. The e explained to me that he has been having problem with Rheem products recently and decided to switch to another brand. This was a very disappointing experience which might reflect the declining of American manufacturing.

I purchased a Rheem Water Softener at Home Depot in Mar of 2022. Two weeks ago it malfunctioned and sent Resin beads all through my plumbing. It was quite difficult to finally reach someone to speak with. The Rep on the phone, (Allison), was very polite and professional. She was very thorough and easy to work with. She said they would send the part for ME to fix the water softener. The next day she called back and said they would replace the water softener instead. She said they would send one out to me. I mentioned they could simply authorize Home Depot to give me one from the store and they could replace that one. I was told it doesn't work that way. I was told it would be 1 to 2 weeks for the replacement to arrive. I complained that it should NOT take that long. I said it should be sent out within a day or 2 as it was their product that failed and they would want to satisfy the customer as quick as possible.

Water heater started throwing error A005 code after 16 months. This is a thermistor fail, which sounds like a common problem. Rheem sent me replacement thermistors at no charge. But I still have to put them in.

Bought a Rheem air condition unit June of 2020. A year later the compressor fan went. I had to pay almost $500 to replace the fan as the fan itself was covered under the warranty. The following year the blower fan went. I have to pay the contractor another $500 to replace the fan but the part was covered under warranty. Called Rheems headquarters to make a complaint, they told me there’s nothing they can do about my situation. Please do some research on this company before you buy their products. I believe this is the worst air condition units built. Take your business elsewhere and do your research.

Just got Rheemed! I am now on my 3rd compressor fan motor in less than 6 years. The customer service people are useless, as my A/C company told me they would be. Why does the warranty go from 10 yrs. to 5 just because I’m not the original owner. Seems a bit discriminating. There’s a definite problem with their A/C units.

I purchased a brand new Rheem AC unit and the compressor went bad after a little more than 2 years. The parts are under warranty, but the labor to replace the compressor and the cost to replace the freon was over $1200. It SHOULD NOT cost this much to cover a part that is under warranty!! Rheem should be covering these costs, as the unit was expensive enough to begin with, and the freon would not have needed replaced if the compressor had not gone bad. How can we get a class action lawsuit going? When I called Rheem, they don't even care.

I purchased a Rheem RHS-32 from Home Depot. It failed and had to be changed twice within one year. The first time was within 2 weeks and Home Depot made all the arrangements to replace it. The second occurrence happened within 359 days so it was still under warranty. I called Rheem and spoke to Wil H. and together we diagnosed the problem with the unit. A cracked shaft that allowed water to gush out and flood my garage. He stated that he would send the part and that it would be a “Do It Yourself” simple replacement since it would be easy to remove a couple of clips and replace the part. He clearly expressed on the phone that if I could not do it he would arrange for someone to come and fix it.

Ladies and Gents, More than half of these reviews on here are installer problems not unit problems. Your first rule is never go the cheap route on such an important investment for your comfort in your home or office. Your second rule is to service your equipment. It's just as important as changing the oil in your car. This is something almost everyone skips. "Out of Sight out of Mind" in this case is brutal. Rheem is a good product hands down. You just have to get a installer that knows what they are doing. Research them. Ask for their previous and long ago customers. Take the time and call everyone and most importantly ask for at least 15 because half won't answer.

If you are considering purchasing a new HVAC system, do not purchase a Rheem. I purchased one in 2018 and have already had to refill it with very expensive refrigerant twice. The total cost of this has been in the ballpark of $2,500. This is a new system that should not require costly repairs! In the most recent case, the technician who inspected it took one look, found a hole in the intake valve and said "that's clearly a manufacturer's defect." So I called Rheem. What did they say, you ask, when I requested that they cover a portion of the $1,600 bill to replace the refrigerant that had leaked out through this clear manufacturer's defect? They offered to cover exactly $0 of the bill because they do not pay for new refrigerant. The loss of refrigerant was caused by their defect! Rheem's customer care is absolute garbage, as are their products. I will never buy another Rheem system, and neither should you.

23 months ago we purchased the Rheem a/c. 5 days ago it started making a loud rattling noise. A tech came out and said it needs a new compressor. Yesterday it quit working. We're in Az..in Aug. We are livid. I thank God we still have 1 month left on a 2 yr warranty. The installation company, Semper Fi, has gone above and beyond to make us as comfortable as possible possible while we wait the 10 days for a new compressor. At this point we are requesting a new unit.

Purchased 2 brand new Rheem 2 ton air conditioners in 2015. Warranty expired in 5 years, or 2020. A few months after the warranty expired in 2021 both failed. They were maintained yearly. Should two brand new 2 ton air conditioners fail a few months after the warranty expired if they were properly maintained? I think the answer is no. I contacted Rheem customer service and they kindly stated I am out of luck. Goodbye Rheem. Never again.

I bought a brand new Rheem unit Seer 16- 4 Ton single stage with brand new air handler and furnace, in Dec 2020. Now Aug 2022 the condenser's compressor is acting up and starting to make loud buzzing noises, that I was able to hear over my loud music in the garage. After tech ran tests all signs point to the compressor going out. So now I have to reach out to rheem which from the reviews I read does NOT leave me with high hopes. I will update this review after I call rheem.

I live in my primary house and also have a rental. I figured that I would have two similar units installed. It was quickly noticed that the units would fail at similar times. At the rental we are on our fourth motherboard and fan motor. I am on my third in my own house. At one point the exact same parts failed five weeks later. Lucky for me there was only a 30 day warranty so I get to have it done twice. We also had a check valve part that failed which was very expensive. I am now waiting for it to go out on the one at my house. The unit at my house freezes in the middle of the night and I have to turn it off to throw. The tech little more than said I had to put up with this. I am lucky to have a 10 year parts warranty but get raped with the labor costs. I have never seen such a high maintenance system in my life. I am actually considering ripping them both out and cutting my losses. I have to say that the heat works well but the a/c nightmare is no fun!

I purchased a home with two Rheem hvac systems. One, less than 10yrs old, Rheem refuses to provide the least bit of reliable customer service. I’ve emailed, Facebook msg, commented on Facebook hvac groups and nothing from Rheem except a very nice employee tried to, not help me, with my support issue but to retract my BBB negative review. Avoid this sorry company, there are other a/c manufacturers that provide customer service.

Purchased Rheem 3 years ago with a 10 year warranty.. There is a manufacturer’s defect.. They used a zip tie at the factory and it rubbed a hole in the coil. Rheem says it will be 3 - 6 months before they can get me a replacement part. It’s 95 degrees in my home and my home and the humidity is causing mold issues!

Updated on 07/02/2022: I got a call, from a very nice person, not to resolve my issue but to get me to undo my negative reviews. I was basically told, "Oh well, nothing we can do." They can sell a product but refuse to support their product. I would avoid Rheem at any cost.

I ordered a 60 Gal gas water-heater from Home depot. After installation, its burner stopped every 20 second. Home Depot said they can not assist me for this problem and gave me a number to call Rheem (1-800-263-8342). I called, a lady named Cristina talked to me rude and impatient, like I am begging money from her. I asked to talk to her supervisor, she said she is the supervisor. How can such team help customs and resolve after-sale problem. It is a nightmare to buy Rheem water-heater from Home Depot.

I purchase a brand new water heater from Rheem in 2020. Within 6 months, it had to be replaced. Then about 4 months after that the ignition system had to be replaced. Then the same issue with the pilot light happened again a few months later. As of June 2022, I am on my THIRD replacement part for this tank! This has been a horrible experience and, without spending more money to switch to a completely different water heater, I am stuck with the crap Rheem is peddling. Do yourself a favor and find a different hot water heater manufacturer.

Our experience with the Rheem central air conditioner has been excellent. We have used it for approximately 42 years without a problem. After 42 years it is finally at the end of its life cycle. So we will finally have to replace the unit. I just thought after a great run for over 42 years, it should be recognized for its excellent performance all of these years.

I purchased this unit as the platinum series is their top of the line model and has the highest efficiency rating for this style. It started to fail within the first week. It is failing now with an "open end switch" code more often than my 30+ year old water heater that I had replaced. Constant no hot water in the mornings as it fails overnight when I'm sleeping and can't babysit it. I DO NOT recommend this unit at all.

I have had nothing but problems from their product for the past 4 years since install 2/18! Now a manufacturing weld has a leak but they are telling me a unit that’s under warranty that the weld is not covered because it’s not a part. Their failed weld has caused the unit to leak all Freon! Resulting over $1700 in repairs! Terrible customer service and warranty save your money! If they will cost me $1700 I will cost them $1700 x 1000!

I purchased a Rheem 18 Seer Air Unit in 2020 and it only last 1.2 years. Rheem said since it was over 1 year old (by only 2 months), they could not replace the unit but would supply all parts. The company ordered a compressor, that took 3 weeks to receive. The compressor was bad from factory and another was ordered. Another 3 weeks and me paying $92 per hour. It took another 6 hours to replace the compressor as the technician said the metal used to manufacture was so cheap it would not hold solder. Again, the compressor was froze up and would not work.

Buying Rheem Seer 20 heat pump/ac unit is the worst investment of our lives. Three months after buying it quit and installer said it needed to replaced but under warranty. Waited 2 months and installed in December. Incredibly loud!!!! Sounds like a loud compressor running beside the house. If the outside temperature gets cold it is very inefficient warming the house. At -10C (14F) it couldn't keep the house warm and we had frozen pipes! Incredibly disappointed to have to live with this horrible investment. If I win the lottery this will be the first thing I replace.

We have been trying to find out why our 3 ton 17 seer unit sounds like a freight train when it's operating. The installer says it's normal and refuses to do anything. The manufacturer takes NO RESPONSIBILITY. Terrible experience. Buy a different brand!!!

The condenser coil failed within 3 months of installation. Replacement under the warranty was a nightmare and took another 3 months to get. Then Rheem charged $800 to ship the item. The $250 labor reimbursement was nowhere near the cost to install the coil. Customer service is non-existent. If they ever had a good reputation that is now a thing of the past.

My journey started July 2021 when my 13 month old Rheem water heater notified me that it had detected a leak. My first call to their customer service line was exactly like everyone who has had the misfortune to need to call them. No one picks up, hours of wait times, numerous transfers, and calls dropped at their end. This sets an ominous tone for what every customer is going to experience with Rheem "customer service". After more than 6 weeks, they finally sent out a technician to diagnose the "leak". Obviously, it was not a leak. After replacing the leak sensor and the control board, the technician determined that the water heater was bad and should be replaced under warranty (which states that the unit and all labor are fully covered in this time frame).

Hands down the worst customer service I have ever had to deal with in my lifetime. Not only do they have you holding on the phone for hours and when I mean hours I mean whole hours, they can't even assist or communicate reimbursement procedure effectively. After being told by one representative that he would be sending an email with how to submit for reimbursement within hours, I had to call back after a few days to advise I did not receive such email. Another rep advised the reason I didn't receive the email was that they did not have the necessary voucher to send...so why not say that from the first call or someone reach out me to advise instead of me waiting on an email that was never to arrive. As we speak I'm literally on hold for what seems like another hour just to speak to a manager. P.s. This is all due to a defective part on a water heater that was installed less than year ago.

Purchased a Rheem 40 gallon water heater back in September 2020. Water heater stopped working November 2021, one month out of the year labor warranty, go figure. I’ve been waiting days for the new part, with no straight answer. If you want dependable equipment go with A.O. Smith for your water heater, and Trane for your heating and cooling. I have been an installer for over 10 years. And nothing but problems with all Rheem equipment, and replacement parts.

I had to replace the Rheem hot water heater in my grandma's house 3 times in 2year. This time the heater has a recall on a part that rheem can't even get and even if they could it would still cost me $145 to have someone install it. I have to go buy a new water heater (it will not be rheem again) and the company has an "Oh well" attitude. I hope this review save people time and especially money. I wish I had read the reviews.

Summary: $1,500 water heater was declared a "lemon" by Rheem's tech support -- Rheem will not issue a full refund. I purchased a 50 gallon Rheem water heater (PROPG50-40N RH67 PD) from an authorized Rheem dealer, Johnson Thermol Temp Inc., Washington, MI. Unfortunately, the Wi-Fi feature, used to raise/lower the water temperature from a smartphone, never worked consistently. After a seemingly random period of time (a few hours to a week) the Wi-Fi connection would drop, resulting in lukewarm-to-cold showers.

I bought a brand new Rheem hot water tank from Menards. When we delivered it home, it was damaged BIG TIME!! We had to return it to Menards and made the sales representative open the other one to make sure there are no damages on the second one! Very frustrating, inconvenient, and unacceptable on their part!!! I'm very disappointed in Rheem. The first and second time I called, I was put on hold for one hour!!! They don't care about their customers it seems. Will not purchase another product of Rheem again ever!!! I have photos of the damaged hot water tank and submitted it to Rheem. They agreed it was really bad. Do not buy Rheem products!!! Their customer service sucks!

Florida luxury home. Purchase two brand new A/C systems for each floor. Equipment made in Mexico faulty since day one. Over 1 year of many service calls, part changes, repairs, etc., equipment still faulty. Compressor stops cooling. Must turn off, wait ten minutes. Sometimes starts working most times not. By time it does home is 80 degrees. Then it takes 6 hours to cool. PLEASE AVOID THIS BRAND AS RESPONSE IS ABSOLUTELY DISMAL AS WELL AS CUSTOMER SERVICE.

Rheem 40 Gal tank installed in February 2021. In early July tank started shutting down... 3 different case numbers. It's now August tank is inoperable. Pilot issues, part will take 2 -4 days to get here. Already been without hot water 2 full days. Long waits on customer service lines, nobody cares. Worst company and product ever! I will NEVER again deal with Rheem products or furthermore Home Depot for installs either. Do yourself a favor. Stay away from both of these places and go with an actual plumbing company that does tank installs and provides the warranty!!!

Beware before buying online, spent over $7000 dollars on two new Rheem furnaces with entire AC set ups inside and out. Used an internet ad to find a great price from an local supplier in Florida and they sell to the public. I had issues with a bad furnace board when we set the first unit, so I figured no big deal. It's under warranty through Rheem. Oh Boy was I right but told I was so wrong by the Rheem HVAC customer service rep Sandy, so asked for the supervisor and got Tim and he said the same statement. Rheem limited warranty disclosure, under Exclusions line J states.

I purchased a High End Seer Unit through my contractor 5 summers ago. I was under construction and forgot to send in my warranty. After 5 seasons and spending thousands of dollars for this unit I had to replace a motor for $900. Because I did not mail in my warranty I was covered for only 5 years. If the warranty was sent it 10 years. This is a game!!!! I understand there are rules but the company knows exactly when my unit was purchase and to me this is a game to the consumer. Lastly they Rheem should stand behind their product!!!! My advice do not purchase anything from this company. If anything they should have offered something to help offset the $900 I had to spend. Rules are made to be broken.

We have a legitimate warranty related issue. We had a leak due to a failed weld which a certified Rheem tech repaired. We paid the tech and then looked into filing a warranty which any consumer would do. We were told you don't cover freon or repairs only parts? That is just silly. You have a factory weld break in the first year and this is not a warranty related issue. We are going to need you to say that in writing. We are sick of the runaround and feel Rheem has not done their part. We, like many consumers have had issues with an installer. We still have units in our homes which require warranty service and your warranty should transfer from vendor to vendor. Our system had a catastrophic failure at 9 months and lost all its coolant. Cost for the repair was not cheap and exceeds $1119! Please advise.

Installed in May of 2018. Ran until Early spring 2020, TDX valve ruptured and loss of all freon. I had to pay for labor and freon - about $800. Ran until early spring this year 2021. Same issue except this time Rheem refuses to honor warranty. Tech advised nearly all of this model installed in last 4 years has failed with either bad coils or this TDX valve. Rheem stopped honoring their 10 year warranties late last year on these models. So in 2018 I paid 7500 for new unit and coil, and 2022 I am having to fork out another 7500 to get another unit. American Standard this time. Also the company I used who is a recognized Rheem dealer, has dropped Rheem from their inventory. Buyer Beware!!!

New 5 ton Rheem installed 2018. Turned on for spring 2021, called installer, coil corroded at bottom and freon leaked out. Coil under warranty. Must pay for labor and freon. Estimate $650. Did not know Rheem had coil issues or would have never purchased! Will not purchase another Rheem product.

We purchased a home in Florida 10 yrs ago for when we retired. We purchased a brand new complete Rheem AC unit from Heavenly Air in our town in 2012. We were told they would register it and we would have a 10 year warranty. We finally retired and moved in last fall. So actually the unit was never used on a yearly basis, just while we were here for 2 week vacations twice a year. It was set for 85 degrees any other time. The unit stopped throwing cold air. We called Heavenly Air. Yup, out of business and the company that took over will was no help. We called an air conditioner service they said 1200.00 to replace the coil. They reached out to Rheem, Rheem said it was never registered. I don’t have proof as I trusted Heavenly Air. The original manufacturing date sticker on the unit proves it's not even 10 yrs old. So, please consider this if you are thinking about purchasing a Rheem system.

Every time I leave for over the road, I come back house is cold, when it warms up, I shut it off, then need heat and nothing, it's always sensors, gas valve sticks. The furnace gets new filter every month, dust out top of furnace, and plagued with issues, oh and the air conditioner, when it cycles off sounds like it gears are being stripped. That's normal after a year of whinnying, Never again will I buy Rheem. 96% efficiency my butt. My hydro goes up while I wait for repair guy.

We had an old Rheem furnace that worked great for 30 years so when it had a moisture rust problem and kept going out, we looked for another Rheem, and it was a little tricky to find an installer who dealt with them in our rural area, but we did eventually. In the meantime, we did get quotes on all major systems available from a handful of vendors, and was surprised that many of the other systems cost twice as much but got worse reviews. Our newer Rheem furnace has been working great now for 10 years with no problems (we did discover there are a pair of hidden button-like protrusions that you can use to re-set the furnace if it goes out due to a sudden surge or power outage, or if something is blocking the intake and it activates an emergency shut down, which we used once).

Compressor on my Rheem unit serial # 7842W281100514 failed 9 years into a 10 year warranty. Oil leaked from compressor into lines destroying entire system...coil, condenser, transfer lines. Got 2 estimates to replace and both were appx $5500. Rheem said they would give me $570 only to compensate for their faulty compressor but after spending half of summer 2020 with no a/c whatsoever, and countless hours on the phone with two different Reps, I have received nothing. Comically, the last correspondence I received was a rep explaining I'd receive the $570 after I paid the installer in full myself. When I questioned this and asked how this would be done procedurally, they went dark...have not heard from them in months. I have literally spent 20-25 hours trying to recoup their measly $570 offer. At this point, I do not want another Rheem system and am pursuing alternatives.

Less than a year ago, I had two brand-new Rheem heat pumps installed to the tune of $16,000. One of these units had a factory defect which resulted in nearly $1,600 in electric overages (as the defect made it so that our home was unknowingly running on the ‘emergency heat’ setting for two months). As soon as I realized that something was amiss, I contacted the company – where their customer service agent led me to believe that such charges would be reimbursed provided it was deemed a defective part. HOWEVER, given the situation with COVID, she also informed me that unfortunately no agents would be able to do a home visit – and therefore the defect could not be verified.

Please before you buy a Rheem HVAC, research the quality of their coils. A year after purchasing a new system I have been experiencing dirty sock syndrome. It is a known issue with the coil and there is a known fix, the coils need to be dipped with in a bronzing solution or an epoxy. This prevents mold and bacteria buildup on the coils and then spewing the spores throughout your home. Rheem calls it an environmental issue and refuses to reimburse for the costs to have the problem remedied. After installation either a UV light or a Global Plasma System at my expense, my issue may be resolved, again Rheem refuses to reimburse my costs. I am also reading that their coils have a problem with corrosion and failure, once again a problem corrected by dipping to prevent the corrosion.

I purchased AC/Heater unit in 2016 from Honest AC (which they are nonresponsive and caused me to get an extended warranty to cover it). Within the first few months I had to have the AC unit repaired. Since then I have had the AC unit repaired three different times and again this past week which cost me $980! Freon leaks, too much pressure, replaced compressor, replaced land capacitor, TXV system replaced. This is unacceptable. The unit is less than 5 years old and I've had nothing but issues with it.

I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. Repaired and then failed again the same week, a different part. Made it through the summer then the winter failures began. It is only January 2021 and I have had this worked on so many times. The screws won't hold the doors and covers on anymore. This is complete garbage. I have deep regrets buying a Rheem product. I will not buy any Rheem products because of the quality of this product.

I had my heating and cooling unit installed at my home on July 18, 2012. It has a 'Ruud' sticker on it; but, it is a Rheem unit. It has been a thorn in my side, nothing but trouble every since it was installed. Since installation in 2012, I have had four motors installed, as well as five different thermostats. It is definitely a sorry unit. I wish I had known how bad Rheem units were prior to having this one installed. I trusted the person, whom I know personally, to help me, not rip me off. My elderly mother also has a Rheem and the motor on her new unit went out a few weeks after the unit was installed.

I purchased this unit from a very reputable HVAC installer in the Knoxville TN area. The unit was installed in June 2010. Less than a year I had to call them because the unit went down. It was repaired under warranty which also included the labor. From then I had to have it worked on every year. Usually the parts were under warranty but the labor and freon were not. Once I spent over $800 dollars for Freon. I switched to another company for service a couple of years ago. They have since replaced two condenser fans (fans were under warranty but the labor was not). I have had relays replaced. They installed a hard start on it.

Had a Rheem air conditioner 2 ton 16 SEER installed, but very unhappy. It runs every 8 minutes and the air never feels crisp, only humid. I'm worried about having mold and electric bill being higher since it runs so much. Wouldn't have done this had I known about the new rheems.

Evap coil fab'd 2011, apparently warehoused until installed in our home as part of new system in 2016. Began leaking in 2018. Rheem claims warranty only valid for 5 yrs after mfgr., so already expired when installed. Rheem was sued for defective coils 2013-16, suit already settled so no recourse. They apparently did not issue a recall. Disappointed; I thought they were better than this.

We bought a beautiful new Rheem HVAC which included a heat pump and gas furnace. The trouble started after our system was two years old. Aug 8th 2020 -(1) The fan motor on heat exchange stopped working and had to be replaced. Within one Month's time we had to replace: (2) The coil and (3) The reverse valve. Although the parts are under warranty the labor cost us around $3000.

Since purchasing a new home in 2015, we have had to replace the coils in both AC units. The first coil went within 3 years and the second the 4th year. With how much it cost to replace, I could have purchased a new unit.

I wish I knew now what I should have known then. I purchased a 2.5 ton Rheem unit in Jan 2012 and had it installed for my 1000 sq ft condo in AZ. No problems at first but then in Aug 2016 the unit started blowing hot air and had techs come out. After spending almost $1000 for coil cleaning, new blower motor plus other stuff the unit was running again. Then in 2018 it started blowing hot air again. This time I had a handyman who was working on my condo told me the coil were frozen over and let it run blower only for 24 hours and let it thaw out, that worked.

I installed my RHEEM in 2010. They are supposed to last 15 years. I literally since 2016 have dropped thousands into it. The inside unit had to be rebuilt. The outside unit burns out the capacitors and the connectors now every 4 months. I need to get ANOTHER AC unit and this was supposed to last. I do NOT recommend RHEEM and I have been absolutely MISERABLE with this unit. It's constantly breaking and I had a unit before that lasted more than 20 years. This has been a complete joke.. DO NOT RECOMMEND.. BUY anyone BUT them.

The brand new Rheem A/C unit I bought was faulty right out of the gate. The coil was faulty so it was not cooling the house. I was charged $1400 for the first "warranty" repair, then $1300 for the second "warranty" repair, just to get it to work. What a joke. Rheem is the most unreliable A/C manufacturer I have ever experienced. I got nowhere trying to reach out directly to them to address the shady business practice of charging a customer to repair a brand new install. DO NOT purchase a Rheem product. People need to be educated and this company needs to start standing by their products and supporting their customers! I only wish I had researched this company before I let the local company sell me this garbage.

The unit's condenser (Model RA1660AJ1NA) stopped operating after 1.5 years. I call the service rep and says best delivery will take a week of more (it's July and hot). We await service call back on shipment and no word. We call again. No idea when the part arrives. Email to Rheem about the problem and desire for expedited service. No response. I'm not sure what quality parts they have but I feel their professional behavior is unacceptable. The customer is unimportant and not worthy responding to. Unfortunately, I made a big investment already and can't back it out. But if you are in decision mode, think twice before committing.

If a zero rating was possible I would. Within a five span I had to replace the motor. I've had so many service call for this unit it's ridiculous. Just had a service call last week because the unit isn't working and here I am a week later needing another service call. Save yourself the headache and run.

10 years ago, I was advised to replace my central air unit with the best known company. Well, here I am today, and It's been nothing but problems and annual costs since my purchase. The unit materials are cheap, causing oxidation, etc which requires parts to be replaced. My previous AC unit lasted over 30 years! Rheem is a rip off.. Very disappointed! They should offer at least a rebate when a unit doesn't last over 10 years!

WARNING - Be sure to register your Rheem Heat Pump. Without registration, you lose 5 years of your 10 year warranty. BETTER YET... DO NOT BUY RHEEM. If I could zero or negative star I would. My installer did not register my unit 7 years ago nor did I. I was not given a registration card to mail in. For the past 4 years, I've had 5 techs here to work on my unit. Made a horrible loud banging noise that would wake us up at night. The blower motor was replaced. See-cell warped fan blade on condenser replaced. Thermostat replaced. Added 2 lb. of freon... All to no avail. Now the compressor is gone.

Our new home in Florida came with a Rheem unit. Our inspector determined it had problems. Once reviewed by the installer they said they could not fix it and a major part needed to be replaced. I said I wanted a new unit before closing. Rheem begged us to let them fix it and that we would have a ten year warranty they would back. A year and a half in, have had 4 repair people in 3 months and getting Rheem to help forget about it, the warranty process is very complicated and you never hear back. You have to keep calling the headquarters. Yes I should have known better and just said, "Give me a new unit", my bad and I will never make that mistake again. But we were good to Rheem. The favor was not returned. Rheem = beware!

Heat Pump and Air Handler are working perfectly after several years. Very quiet operation compared to the previous unit. Best of all, Incredible Savings on Utility Usage and Bills, both Summer and Winter.

Mine is about 10 years old and it’s fine. I haven’t had a problem except last season it needed Freon. Mine was installed by Greg Hookenshoven Heating and Air Conditioning. Great service. He comes quickly when called for service. Can’t say enough.

Rheem is a good product, well made, and has a great track record. Parts are easy to get and it is easy to repair when needed even though that’s rarely. The life span of a Rheem is 20-25 years. If I had to purchase another heating and air unit it would be a Rheem.

Love the system. Bought a 5 ton 20 SEER Heat Pump. Unit is very quiet, runs on low most all of the time. The house is in LA (Lower Alabama) 30 mile from the Gulf of Mexico. Love the ECONET system. I am able to control the heat pump and my water heater from a app on phone. Helps save money as you can control the temperatures of both with the app when you go off or temperatures needs change with a large group of people in the house. System lets you know when it is time to clean or replace air filters.

I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. Updated with a Rheem 5 ton system ten years ago and haven’t had a problem to date. I also recently replaced my water heater with a Rheem which is very efficient. I highly recommend their product line.

DO NOT PURCHASE A RHEEM AC as they are unscrupulous! I bought and had installed a new RHEEM AC in 2014 that came with a 10 year parts warranty from RHEEM. Because the HVAC company that sold/installed the unit failed to register the unit with RHEEM within 60 days, which I had NO WAY OF KNOWING, RHEEM ONLY honors 5 years of the warranty and not 10 years. Rheem would NOT bend on these rules even though I am the original homeowner with the unit currently installed nor would they allow me to speak to any RHEEM executives. I filed a complaint with the Florida Attorney General for this unscrupulous behavior! Their CEO is JR Jones who has no contact information on their website or LinkedIn.

If I could give them 0 stars, I would. Serial #W501801923, Model #RP1436AJ1NA. This unit was installed in Jan 2019 out of the box. The next day the unit froze up and the company that installed it had to replace the defrost board. April 2020, we now have a bad coil which we believe was damaged when it froze in 2019. The owner of the company that installed the unit contacted Rheem about replacing the unit under warranty free of charge to us, and was told Rheem would pay for replacing the coil, but not the refrigeration or service fee.

We purchased a Rheem air conditioner in 2012 because we were having small problems with our original air conditioner that came with our house when it was built in 1995. Because it was 17 years old & started having small problems, we decided to purchase a new one, which was a Rheem. Btw, we lived in another home prior to this one & that a/c (not a Rheem) was still working great when we sold that home 20 years later. After having the new one for two years, the coil was leaking & all rusted out. It was under warranty, but the labor to install a new one cost us just under $500. Almost six years after that, just recently, the compressor went out. The charge to relace it (labor) plus refrigerant is $1600.

On Sunday, 4/19, I had no hot water. A quick call to the company and we were told to call and get a tech out. My husband remarked that it is Sunday!!! That is going to be expensive. The agent said, "No worries, we will reimburse." The tech came out to install a new thermocouple (not too bad only $$20) and it was done, but there was a part it connected to that was defective. We called back and asked about the part needed. He said that it would take several days for it to be shipped here. We have a 2 year old and an 8 year old, not acceptable. But for a $30 fee, they would overnight it. Ok, now I am out another $30. 2 days later the tech came back to put it on. He showed us the parts and remarked how better quality the new part was. Alas, that didn't work either. It needed a new brain. Which was not cheap ($128). The tech purchased it and now I have hot water. I was thrilled.

Purchased a new Ruud 2.5-ton heat pump system in January of 2013. Have had nothing but trouble with this system every since it was installed. 14 months after it was installed is when the troubles started. Technician came out to find the system to have no refrigerant and found that a factory solder joint was leaking in the outdoor heat pump.

Had this furnace 5.5 years. (RGPE07EAMKR 2 stage). Worked OK the first 5 years. At year 3 years, had to replace Pressure Switch Assembly. Even though under warranty, it still cost me $300. Just after the 5 year warranty expired, the furnace acted up and was not heating properly. Does not to Stage 2 level. And struggles to get above 70-71. After spending $700!! And had 2 techs spend a total of 6 hours on it - IT IS STILL NOT HEATING PROPERLY!!! And it is now recommended I spend another $200-$300 to TRY to get it working properly. (There is no guarantee this advice will solve the problem). I might as well throw it out and start over! I would NEVER BUY RHEEM AGAIN. :-(

We have a Sure Comfort system and have had issues since installation. It has had numerous leaks that we have had to get replacement parts for and there has been a tiny leak over the last eight years that no one can find. So twice a year we have to get the refrigerant recharged at our cost. There should be a lemon law for these! And, keep your warranty as it may save you a few dollars on parts (mine did not cover labor or refrigerant). They will test you on the warranty limits! Hope you get better than we have received!

I contacted customer service 479-648-4900 and spoke to Cody regarding having to install another aluminum coil after 16 months. She explained; “The coil is under warranty for five years however the homeowner is responsible for the cost of all labor and refrigerant.” Well the cost for labor and refrigerant is $1400 to remove a defective coil and install another (no doubt) defective coil. After reading through other reviews of RHEEM’s defective coils and the cost to remove and install, I’ve decided to replace their crap with a reliable system. Taking into consideration that their coils continue to fail, I anticipate having to pay $100-$150 a month as a cost to owning a RHEEM HVAC system. I will also be posting my comments on other sites, not only to inform prospective buyers, but to seek relief from gov't agencies since this is a consumer issue that Rheem is fully aware of!

Purchased a new Furnace and Air Conditioner in 2013 and have had nothing but problems. In 2017 the air conditioner was leaking gas and needed a new evaporation coil. At first we were told that the coil was not covered under warranty but after some investigation on our part we figured out that it was indeed covered, however we had labour cost of over one thousand dollars.

Ever since this heat pump was installed I have had problems with it. Various heating contractors come and charge me money to try to fix the problem but to no success. Only temporary fixes. I tried to contact Rheem as I feel the unit is defective but no one gets back to you or takes time to help or access the problem. Very dissatisfied and would not recommend Rheem to anyone who needs a heat pump!

We had a new air handler installed in our condo in the spring of 2014. Since that time, we have had the evaporator coil replaced three times and the blower motor replaced once. Although Rheem offers a ten year warranty for the parts, they will not pony up for labor for the customers out of pocket expenses. It cost me $1450. Despite the fact the coils are obviously defective, Rheem will not take any responsibility for a product that is less than reliable. They are so bad that they currently are saddled with a class action lawsuit. Save yourself a lot of money and buy a product from a credible manufacturer who offers a reliable product.. DO YOURSELF A FAVOR.... DO NOT BUY A RHEEM AIR HANDLER.

Works fine until it breaks. they have NO authorized repair companies. The trouble shooting staff are rude & in my opinion stupid. No one stocks Rheem parts to go buy locally. Rheem will not sell parts with a phone order, only internet, but their site does not work. My remote has gone out. I cannot diagnose the problem without their remote. There are no service companies who can come with their remote to diagnose because they have no service agents. I will never buy anything else from this Japanese manufacturer. Before you buy try getting help from them of finding a service center.

The company recalled the unit. It started a fire in my house. They didn’t bother to ask if everyone was ok after the fire. They wanted to repair the damaged water heater. It was totaled. The fire department pulled out the electrical system to make sure the fire was out. I sprayed a whole can of fire extinguisher in my garage. Made a huge mess. Didn’t care. I called. They said they would find a technician. They didn’t. I had to find one. Finally after a lot of calling found one. Got amount authorization from them. I submitted my invoice twice instead of invoice and receipt, resubmitted with corrected info. Now they want my credit card bill to verify the receipt was real!!! They all need to be subjected to having on fire in their home. So they also won’t cover the extra $200 for the new water heater which I wouldn’t of had to get if the one they sold hadn’t started on fire. So please don’t ever buy anything from them. Put them out of business!

We purchased a new direct vent gas hot water heater online though Home Depot in September. Right from the installation we have had issues with the tank not working. The first problem was the vapour sensor. It was faulty and therefore the tank was not staying on to heat. The sensor was replaced and then the tank stopped again. The tech that came out said the issue was with a valve that was not working. We ordered a valve, had it installed and this time the problem was not resolved, even for a few days. The tech said we needed another part which was ordered. Of course, going into a weekend, so we had to wait more than the 2-3 days they promise for delivery. We have been without hot water for 6 days in January, during a very cold snap in Edmonton! We've had to shower at the gym and wash dishes in cold water. Not impressed at all! The new part has now been installed. Hopefully this is the last of our problems with this tank..!!

Purchased this water heater in July 2018. Today realized we have no hot water, unit not turning on. Called Rheem. They informed me that the panel burned out, part needs to be replaced. Today is Saturday. Will not receive the part till Tuesday!!!! Maybe will be installed by Thursday!!! Are you serious!!! No hot water for 6 days!!! This company sucks!!! Will never buy a rheem product again.

Updated on 01/24/2020: Just an update to my first post. Just got another look at my electric usage since installing this unit...UP HIGHER than the previous month. It seems the unit runs excessively. Part of that I believe is due to the amount of cold air it blows at the end of the cycle...keeps it in a constant cycle. What a waste of $6,000 dollars. DO NOT BUY.

Our tankless water heater failed within the extended warranty time, no problem, we will just contact Rheem customer service and get them to send a new one. Paid $80 in shipping, installed the water heater, errors out with an ambiguous error code 13 while using water at a normal flow rate. Dozens of calls to Rheem customer service, they tell us we need to have gas guy come out and check our gas service. We have to pay $200 for that check of the service, and it turns out the service is fine. Call Rheem about their defective unit and advise gas is fine, they start their "claim" for sending another replacement unit, another $80 for shipping.

Rudest customer service department ever all the way from the customer service reps who answer the phone to the supervisors of the area. I called because our water heater broke on December 23 when it was only 3 years old and received no assistance. The service guy was told the part wasn't available for 2 weeks. The supervisor told me no one called in. After pulling teeth, she finally agreed to double check my serial number, and it was typed in wrong. He did call in. The initial rep and supervisor were very rude, and not at all sympathetic. The repair man was also given the wrong information. He was not offered an alternate replacement part that would also work. We will be replacing our tankless water heater, and it will not be by Rheem.

$10k paper weight/heat pump. After 27 months our 5 ton 15 seer heat pump failed. We were told the reversing valve failed allowing all of the Freon to leak out. I called customer service who opened a case and told me someone would call me back. I have been waiting 7 business days for the call... I have called back 2 and I am directed to their voicemail. I would not recommend Rheem/Ruud.

I bought an AC unit thru Home Depot, they installed a Rheem AC unit at my house. The unit is brand new, but it has never work, a year without issues. This has been a horrible experience. The unit constantly beeps, even if I change the settings to off, the alarm on the unit continues to go off. All day and night.

In September 2016 we had to replace our Trane A/C and heating unit, because a/c went out and the Freon situation. It was replaced with a Rheem 410A Heat pump. We had A/C repair issues before the end of 2016. Probably 3 or 4 in 2017 the same in 2018. Now we are in 12/2019 about the same amount. The A/C is out which went unnoticed to the cooler weather until the heat went out. So here I am in Mississippi in December with no heat or A/C. Since the loss of our Trane unit we have had to invested in portable A/C units. Have always liked Rheem water heaters, never a minute's trouble with one in my home while under warranty.

What a horrible company. Will never buy another Rheem water heater again. Our heater control valve went out on our water heater on Thanksgiving day. Eight days later I still have not received the part. I have now been up without hot water since Thanksgiving night. The honorable thing to do would have been to send the part via FedEx overnight instead they sent it FedEx ground and it will not arrive until Monday if at all! Sad! Second warranty on their water heater. First one only lasted 3 years, this one, a year and a half.

My air conditioner line inside the unit is leaking and is only 4 years old. Rheem doesn't pay for labor so it's going to cost me 2000 to fix and cost them nothing in parts and may still have a problem after the line is brazed. So be careful what you're buying cause their 5 year warranty is worthless.

After 2 years the "Classic" 50 gal hot water tank makes loud popping and cracking noises. The independent plumber contacted Rheem to fix or replace the tank. In a nut shell Rheem said if is still heating the water ignore the noise. They can not fix. Very poor service and warranty. I do not recommend Rheem.

Had old A/C unit replace with Rheem A/C unit, thinking I bought the best! Since then, I've replaced coil, motor, evaporator, bearings in compressor and after that, replaced 2 new coils, not happy about this. All within a 5 year period, another new coil as of 10/2019.

This was the worst warranty experience of my life. Don't use these people! If the water heater goes down, you will pay a fortune to replace. The customer service was terrible, and the product was even worse.

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!

We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is "unrepairable" and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year.

I purchased a tankless water heater from Rheem and after the install was completed it did not stay on always shutting off at no particular time or reason. Rheem sent off many parts and I had many service calls to put the new parts on at my cost. Then two and half years went by and I thought that all of the parts that were defective had been replaced. No, the unit started shutting down again. Then, Rheem replaced the unit but would not reimburse me for the labor to install the new one. I waited sixteen weeks for them to finally tell me that they would not give me a dime for the cost of their defective produce. I had been in contact with them throughout that time period and they had asked for all of my paper work. They had such an extensive file on this case that they had given it two different case numbers over the years. In conclusion I would not recommend dealing with this company they have a bad public relation policy. Jessica

I purchased a brand new unit in July 2019. It was installed on July 26, 2019. On Sept. 22, 2019 the unit stopped working due to the refrigerant totally leaking out of the unit. My cooling service man found a leak where the tube coming out of the expansion valve was split at the connection. Since it is brass it can not be welded so had to be replaced. Original installation and unit cost $4200. Cost to replace parts (after rebate for warranty parts of $99.00) $630.00. (I have to pay to have them ship me the parts also, $25.00.) Cost of room a/c unit due to medical issues and 10 days to wait for repair $341.00. This is a manufacturers defect so be aware that this problem exists. They will not cover it. They do not stand behind their product.

7 years ago I purchased a Rheem tankless gas heater. Last night it leaked and burnt out the control board. I called first thing this morning and was greeted by an agent that was rude and kept yawning over the phone. She told me I needed pictures so I left work to do exactly what was in the email, also contacted a certified Rheem installer. I called back to see if they opened the picture and they did not so the gentleman agent opened and downloaded them and said my heater could not be fixed. What next since I do have children?

I purchased three separate Rheem HVAC units for three of my house. Has one unit failed within three months and needed a new water pump. One unit failed within 9 months and needed a new fan motor and the third unit managed to last two years and needed a new condensing fan motor. For what you pay for these systems I can't even see one of them failing this quickly but three systems is inexcusable and I don't run my air conditioning hard at all. I keep my house at 81 degrees and the two other houses are kept at about 75 or 76 degrees. There is no excuse for these units to fail this quickly.

I called the company about my tank that’s 2 years old and started leaking, the plumber I called told me that the gas control has to be replaced. Every representative said it’s a different problem and they didn’t want to send me the part my plumber needed to fix the tank. Now I’m stuck with a leaking tank that’s only 2 years old.

I had a Rheem HVAC unit with a motor burned out during a HOT Summer in Alabama a few days ago. The local Distributor did not honor my warranty due to the fact that my problem comes up after the Unit installation date; but, it was within my warranty registration date. I called Rheem warranty department and was fortunate to speak to a lovely lady named Michelle. She took times listened to my explanation and willing to work and help me with the warranty part. The authorized Rheem technician was able to help restore the HVAC unit to its operations. I wanted to thanks Michelle personally and thanks Rheem manufacturing department for going the extra mile to listen and review my case. With this type of professional service, I am rest assure to continue to buy Rheem products for my future need. Again, thank you very much.

I have been on hold going on 30 mins trying to reach someone while my hot water heater is leaking all over my basement! It's only 2 years old! I will never use this company ever again! What a rip off! Take your business elsewhere!

My house is three years old. The builder installed a Rheem a/c unit. The unit failed after just 3 years! All the freon leaked out. The culprit was a small bent copper pipe off the compressor - Defective manufacturing! Rheem said "too bad, not our problem"!

Indoor blower unit needs replacing and it's been 2 weeks. It's a special blower that must be shipped from Rheem. No heat or air for 2 weeks no excuses and charging me labor. Don't buy Rheem. Why should I pay for labor.

We have a Rheem air conditioner that was installed March 2017. Since then it’s broken twice. The first time it was a simple fix as the defroster board needed to be fixed. Not a big issue as the repair company could do it quickly and only cost $250. It breaks again 7 months later in the middle of August in Florida. The condenser coil has a leak which caused all the Freon to leak out and burn out the compressor. None of that is an easy fix and will end up costing us $1900 for a unit that’s less than 3 years old. Called and talked to Rheem and they are unwilling to help. All they’ll tell you is the parts are under warranty and there’s nothing else they can do and will hang up on you. So unless you want to be spending thousands of dollars in labor every year to get it fixed and deal with the worst customer service I would stay far far away.

Purchased a new Rheem gas package unit in 2015. Nothing but problems. I have gone through 3 thermostats and unit constantly stops working. Compressor cuts off when I set the AC Thermostat below 76 degrees. Have had numerous service calls. Stay away from this brand. The serviceman stated they have more call on Rheem and Ruud than all the other brands combined. Rheem used to be a good brand but they are one of the lowest selling brands since moving production to Mexico and stopped making their own parts. Most parts are made in China, Mexico and Canada. Both Goodman and American Standard sell more units than Rheem and the reliability on Goodman is much higher than Rheem. I purchased a Goodman Heat Pump for my other house in 2016 with no problems compared to the Rheem that breaks down every year. Warranty only covers parts so be prepared to spend hundreds of dollars on labor just to keep your Rheem running.

I purchased Rheem AC units only 2 years ago for my home in Savannah. One of the units recently broke (the units are virtually brand new). I had to stay in a hotel and have the unit repaired. All in all a $1,300 bill. When I contacted Rheem they were very dismissive and basically told me “you’re only covered on parts”. I would never purchase their products ever again.

Bought and installed this water heater on a Friday night, by Sunday night the gas valve was not working. I tried everything, troubleshooted and called the help number. The man I spoke to was not helpful at all. He asked me questions that didn’t apply to my problem. Also implied I wasn’t smart enough to know the gas had to be turned on. I am very disappointed in a product that costs hundreds of dollars that doesn’t even last 2 days.

We had a new Rheem high efficiency AC unit installed in early 2017 by Service America and during the summer months the AC has been struggling cooling the house. Coincidentally we have a friend who also had the same model Rheem installed in early 2017 by Service America. We called Air Pros to come out to look at both units and they can’t figure out why the units are not working right. They have replaced several parts but still having issues. If you have a Rheem model RH1T4821STANJA and are experiencing the same issues please let me know. We are trying to figure out if there’s an issue with that particular unit. We tried getting Rheem involved but they are telling us that there’s nothing wrong with that unit. Need class action suit.

ON 7/11/2013 purchased two replacement A/C units for my home from Home Depot. Home Depot sent out a contractor, Gilson (no longer in business) to install the units. On 8/19/2015 one of the units stopped cooling the house. Gilson sent a tech and they diagnosed the problem to be the compressor. They added a booster to get it working again. On 7/10/2019 the same unit failed. I contacted Gilson again, they stated the compressor is seized and needs to be replaced.

Approximately, 2 1/2 years ago I purchased a Rheem 3 ton air conditioning unit at a cost of $4,800. In May, 2019 the unit stopped cooling and I called the original installer. They informed me that the copper coil was leaking and would no longer hold Freon. They ordered a replacement part and installed a new coil for a cost of $1,004. This unit was not merchantable from the factory but Rheem maintains that there is only a limited warranty on parts. Rheem is manufacturing lemons and refusing to stand behind its product. It appears there is limited quality control. Other air conditioners I have owned have had minor repairs and lasted 10+ years.

The condenser coil in my 6 year old AC unit is leaking and no longer cools my house which is 90 degrees. The part is under warranty but is on backorder and has to be manufactured. A month and a half later in the 90 degree summer I still don't have the part and Rheem can not tell me an estimated time of arrival. What good is a warranty if Rheem can not fulfill it? A $1,000 repair under warranty is going to turn into a new unit (NOT a Rheem) for $6,000 plus. I will never buy a Rheem again! I have seen multiple other reviews saying the condenser coils in Rheem AC units typically are replaced prematurely due to poor design. Buyer beware.

We had a air conditioner installed June 4th 2019 and on June 2th we had thousand of dollars on water damage because it had NO water pan. We had damage to two floors in our house. The emergency pan was not connected. It will take 6-8 weeks to clean up the house.

After three years I had to replace my Rheem gas water heater. Due to issue in the gas chamber and it having a leak. After going back and forward with customer service for four days. They finally agreed to replaces it. Since it was still under warranty. But first I had to pay a license plumber to speak/confirm it to them. They didn't even asks for his license #. Two weeks later I'm back with no hot water. Due to new water heater having issue with gas chamber AGAIN. I had City Public Service come to check my gas lines/flow. They places a red tag on the heater and stated it was the CONTROL VALVE. Once again customer service said it could not be the control value. Due to it being new. They required a gas pressure count. Which is not cover under the warranty. I'm just ready to give up and just go buy a new one AND IT WON'T BE RHEEM!!!! But this is what they.

My air conditioner is barely 3 years old and the fan motor on the external air conditioning unit stopped working. A new fan and motor is going to take 7-10 business days to be available due to backorders! It is now 90 degrees in my house! In my non-professional opinion these parts are necessary parts and should be in the inventory. Very disappointed in the follow up customer service (and this unit cost over $5,000.00).

I had 2 Rheem HVAC units oGas/AC) installed in my home in May 2014. One unit is for upstairs, the other for downstairs. In October 2018, the downstairs unit would not cool properly, low on freon, technician added freon and a sealant to hopefully seal the leak in the A coil. Then May 2019 the upstairs unit A coil had to be replaced. Now today June 24, 2019, the downstairs unit A coil has to be replaced (guess the sealant did not work). By the way, according to the technician who installed the unit and did the repairs, in the upstairs unit stated that the warranty did not cover or expired?? Do money out of my pocket for PART & labor.

Purchased Rheem 4 ton HVAC April 2018. Unit failed in less than 24 hours. This was written off as foreign debris in lines and repaired at the cost of the service company who were also accompanied by a Rheem rep. Now 14 months later the indoor fan has decided to slow down not drawing enough air through the handler which caused heavy condensation to soak the filter thus restricting airflow further until the coil became completely iced over. Waiting to hear a response from Rheem on this one. Service Star repair rate for one hour of labor is more than 2 months of my total electric bill at 287.00. I'd steer clear of both of these companies as they're both profiting on selling consumers' junk.

We purchased a brand new Rheem air conditioning unit in July 2016. When it works, we very much enjoy the unit as it operates quietly and puts out good air flow. In June 2019, 3 short years later, it stopped working. We learned it was a leak in the coil. I get that things happen and I would have been okay other than the chain of events that occurred after. I was told that Rheem did not have the part available and it would need to be manufactured. I suppose such process takes 2 weeks because that is how long we will be without ac for. Our house is currently at 87 degrees. I called them to be proactive in finding a solution and was essentially told to go screw (you know the actual word) myself. This is inhumane. I will forever discourage everyone I know from working with or using a Rheem product. This company should be fined. My phone conversation was recorded, so Rheem, you can go listen to the disgusting customer service.

We bought this house 13 yrs ago. It had a Rheem water heater installed 3 yrs prior. I have never touched it. It has been running fine, but is most likely due soon. We are remodeling and will need to install a direct vent rather than chimney vent model. We’ll replace it with its comparable current model. Hopefully the replacement lasts as long.

We recently called their CS to deal with defect with our tankless water heater. The customer service was absolutely HORRIBLE. Rude, aggressive and absolutely outrageous in their behavior. I don't ever recall being treated this way by any firm. A CS rep named John literally spoke to me like he was in a fight with me. Offered no details I needed and was short with every answer. I WOULD ABSOLUTELY advise you stay away from this company and their products.

I bought two units in 2010 and have constant problems. Both are under warranty for parts. Every six months there is another problem. Replaced coils, replaced Freon on both units from leaking coils, replaced compressor, replaced regulator switch, replaced capacitors. Each time it costs about $450.00 = $1000 so I have spent over $2000,00 in the last 9 years for these pieces of JUNK. CLass Action Lawsuit needs to happen. Why do I have to pay the labor to constantly replace parts that are under warranty? Company should stand behind their products.

We purchased a 10-gallon water heater for my office just to run the DW and hot water for the sink - no biggie just 4 people in the office. Called Rheem. Gave them all of the info. Told them where it was and they said basically ** you since you did not put it in your house, your warranty has been downgraded from a six-year warranty to a 1-year warranty. DO NOT EVER BUY ANYTHING WITH THE NAME RHEEM ON IT EVER.

My mother in law purchased a Rheem unit. 6 1/2 years later it needed a complete overhaul. But was serviced serviced 4 times prior. They will not work with you and the warranty! So if they can’t stand behind there product I strongly recommend somewhere else before purchasing their product. She is a 72 year old woman and being taken advantage of! This is just awful!

I replaced my 15 yr old HVAC unit with a Rheem about 3 years ago. Since then, I've had the fan unit outside replaced in yr 2 as it was unbalanced. Not from misuse and not from damage. That leaves quality. Now in yr 3 I have a blower unit that is acting up and goes into alarm so frequently we'll turn the system off at night as there is no way to suppress the alarm. The tech said that the control unit in the motor senses hesitation in the motor and throws the alarm. When the blower doesn't start a second alarm is thrown for the main limit switch. A061F and T022F are the codes shown on the EcoNet t-stat display. The system is still under warranty but I'll end up paying over $300 in labor to replace another major component due to another quality issue. My old system wore out but never had issues like this. I would advise anyone NOT to buy a Rheem. Hope their QA people read this.

I purchased a Rheem 4 ton heat pump in Aug 2015. I've had a service contract since I purchased it. Last October I had to add freon to the unit when serviced. Now I have a complete leak of the system. They say it could $1000. repair even with parts covered. They don't cover any labor even though I kept service contract on unit. This unit is three years old and faulty. Don't buy a Rheem.

Had the unit installed in July 2016. The unit was on a maintenance program. After two and a half years leaks developed in the air handlers allowing the coolant to escape. Although the air handler is covered by warranty the labor to replace it is over $300.00. I was told this is not uncommon for this unit. Buyer beware.

We have a 4 yr old unit that has failed twice, one of those failures was the motor. Parts are in warranty, homeowner pays for labor, we have spent over $1,000 in these repairs. I contacted the manufacturer, they have an individual that you don’t get to talk to (distributor coordinator) that will decide if the labor expenses will be refunded. We never expected to have a 4 yr old unit that would need repairs. Do not invest in Rheem. I had to put 1 star because the system required it, other it would have been none.

I would give zero stars if I could. To make a long story tolerable to read, I purchased a new unit to the tune of over 3,000.00 with a 10-year warranty. I signed all the papers and used my own credit card to purchase. The warranty document states the Warranty is to the Purchaser- in 4-5 different places it states this. Now they will not honor my warranty because the house was not in my name at the time of installation. (I inherited the house) They claim they meant Owner, who is usually the purchaser. Well it doesn't state that. I sent a certified letter to the CEO and when I didn't hear back after a month I called yesterday and was told there wasn't even going to be a written reply. That's the way to run a company? NEVER AGAIN TO RHEEM/RUUD.

I have had this Rheem Heat Exchanger now for 4 years and was just told by my service man we will have to replace the A coils. After loading a dye into the system they are leaking. This will be the third set of A coils installed in the past 4 years because of leaking. These units are made in Mexico and are extremely unreliable. Never buy a Rheem anything. They are cheap junk. After reviewing a lot of glowing reviews I noticed they were mostly done by the retail outlets and service providers selling the units. They are cheaply made and very profitable to the dealers and they love them. We contacted Rheem about this issue again and got a solid, "I am sorry that is out of warranty." Beside we did the first replace under warranty parts only and the tech waived his installation charges. I will never buy anything made by Rheem.

Bought the unit in 2016, after 1 yr the coil leaked. Was charged over 1400 to install with freon, after 1 year it went again. Do not purchase a Rheem! Horrible. Very disappointed with the performance of this unit.

Heater stop working after 2 years and I can NOT get replacement because I bought my condo remodeled and don't know where the heater was purchased. It is still under warranty but they refuse to replace it.

We purchased a Rheem system in 2017. The system was installed by one of Rheem's listed contractors. After one year, the system began to malfunction and blow water into the ductwork and house. The unit in the garage overflowed and began to leak into the garage causing water damage. Ceilings inside the house were damaged by mold and water leakage. This caused extensive damage. Mold began to form around ductwork and near air conditioning outlets inside the house. I have not before had an A/C system malfunction in this way after just one year. Very poor quality system and I would recommend other more reliable brands over this.

I Purchased a new Rheem 3.5 ton heat pump system in 2011. In 2014 the A-Coil in the air handler started leaking freon and the system shut down. Rheem replaced the part under warranty but would not reimburse me the labor or the freon which cost $450. Then in 2016 the replacement coil started leaking just like the 1st replacement. Same story, Rheem replaced the part and I was out another $450. Now it's November 2018 and the 2nd replacement coil is leaking and I have no a/c. I have heard from HVAC repairman that there are many other people in the same situation and Rheem refuses to make any changes or improvements to the coil, so I expect this will go on indefinitely. Stay away from Rheem!

Bought it in April of 2017. Called up and registered the warranty the day it was installed, gave all information and documentation I was asked for. Died on Nov 1 2018, called the number on the water heater, was told the labor warranty was expired but parts were in warranty so they'd send the part, got the part on Tuesday, got it installed and still got 7 flashing red lights, so called back on Wednesday, the second tech I talked to on Wednesday said two failures of the same part were considered a complete failure. I'd have to bring the water heater back to point of purchase and they'd replace it.

We had 2 Rheem units installed during our home construction. In 3 1/2 years both units have gone out with leaking coils. Luckily the 1st unit was completely covered. Due to the time frame the unit stopped cooling. The 2nd unit has cost me over $850.00. I messaged Rheem but did not receive a response. After reading numerous reviews and statements from the company, I realize I will get the same response as all of the others, "Rheem will cover the failed part under warranty but everything else is between the consumer and the installer". Rheem will not completely back their products because maybe they know they have an unreliable product. The only way to stop a company like this is to put them out of business, so don't make the same mistake I did, look at the reviews prior to buying a unit and go with a different company.

I have been used for 11 yrs, no problem at all. I don’t know how long my previous owner has used. In 2015 I contacted the manufacturer by email, they are nice and respond quickly. I just want to be fair to tell my true experience.

I would not recommend ever buying a Rheem. I've had the unit for 5 years and the coils went bad. I was told by my HVAC company that they have had this problem numerous times with this model. The part is covered under warranty, but the freon that lost because of this bad part was not covered. This freon would not have been lost if not for the bad part, but the warranty says it's not covered. Therefore, it cost me over $600 for the repairs. As I read the reviews on this site, I see that others have the problem and the replacement coils have gone out in a year or so.

I bought this Rheem HVAC less than five years ago. It has so many problems such as bad compressor less than a year. Bad reverse value twice. Now I have to pay for labor and wasted freon. I did not want Rheem because of bad reviews but my contractor insisted on this brand. Please, please learn from my mistake. If a contractor insist on Rheem, go to another contractor.

Our Rheem Performance Platinum water heater's control panel started an electrical fire. I have numerous documents on it - fire department report, photos, etc. It caused smoke damage and carpet damage to our home. We are out a $2500 home insurance deductible due to the faulty appliance. After the incident I searched online regarding the particular make and model of this water heater and found out there is a recall for this very same reason. We were never notified by the manufacturer of this recall/defect. I had sent in my warranty card the day we had the water heater installed, but still did not receive notification. Notification could have prevent this fire at our house. I have tried contacting Rheem several times and have not received a response.

Two year old 5 ton premium unit. $9700 to install in July of 2016. Since this August I have had to pay $1500 to repair all the solder joints on the heat exchanger... Turns out it was made in China... Inferior solder corrodes and fails. Then one month later the secondary valve leaked (another 12lbs of Freon @$76/lb). Another $1400 to fix. Then two weeks later the control board fried...the installer is now telling me I need to buy a new unit. BS!

I purchased a top of the line 12 year model less than a year ago at our local Home Depot. It worked like a champ until suddenly last night, Thursday, we had no hot water. I went to the Rheem's website and attempted to leave a message. However after a few attempts I realized that I wasn't being allowed to leave a message.

Have two units at my home in Northern Virginia. Been through 5 units over the past 6 years and at least 4 other service calls. Leaks, compressor, blower motor, control board, etc. Latest issue is leak in coil outside where coil goes through bracket... Likely due to wear caused by vibration. This one should have been anticipated by engineers and mitigated with simple, low-cost (pennies) solution. Had multiple Rheem installers/service folks out so it's not likely them. Done with Rheem for my lifetime and letting other folks know my experience as well to help as many as I can.

Clearly based on the handful of reviews I have read quickly here, I will just be further confirming the total lack of responsibility that Rheem takes in their products, as well as the gross incompetence and total lack of regard that their Customer Service Department has for the reputation of the company, much less the customer (Specifically you Supervisor Tim). I should not be out of pocket $1,460 dollars on labor and supplies related to a faulty AC unit in a 5 year period when the warranty is for 10 years.