Rheem Reviews

I have a Rheem furnace installed by Gemaire distributor that's less than 1.5 years old. The motor has already burned up in it and it's 105° today where I am for the second day in a row with a heat index of 116°. Not having AC is not an option right now. I've been told they have no motors for this unit and when asked how they plan to honor their warranty they have zero answers. It becomes a circular conversation at that point and they never answer "What then?" I'm going to have to install a completely different unit at my cost despite paying them for a product that's defective and still under warranty. This is abhorrent behavior on the part of Rheem. My attorney is being contacted for a possible lawsuit but a little research shows that Rheem has had several lawsuits filed beginning on 2016 for faulty and defective units across many appliances. Do yourself and your pocketbook a favor and steer clear of anything Rheem.

I paid thousands of dollars for a new air conditioner. A faulty part broke after only two years and they only warranty the part. I have to pay $500.00 for labor to have it repaired. If you are going to make and sell something that costs your consumer thousands of dollars, it should work longer than 2 years or you should be responsible for repairing it. Not a good look, Rheem.

Bought a Rheem HVAC 5 years ago after my 30 year old unit died. 1 month after ARS installed it, the unit started breaking down every few months. The motor just quit working again and I decided to cut my loses. I bought a new brand from a different company. Rheem would not answer emails nor phone calls about the problem. Never again.

I recently had a new Rheem air conditioner/heat pump installed. The Rheem service partner, Blanton & Sons, did not disclose that the Rheem unit they recommended does not qualify for the federal energy tax credits from the Inflation Reduction Act. Further, the contractor indicated Rheem does not have equipment that meets the SEER2 rating requirements for the tax credit. BUYER BEWARE! The tax credit for a split unit is $2,000, so be sure you get equipment that qualifies for this credit. Don’t trust Rheem or their service partner to disclose their noncompliance before you agree to install a unit. Consider other manufacturers.

ARS installed 2 units the end of 2019 begin of 2020. After less than 2 years had to replace 1 of the outside unit motor. Now the downstairs blower motor went. Both motors were covered under the warranty but not the labor. It’s costing me over $500 In labor. Imagine a motor only lasting less than 2 1/2 hrs. I contacted Rheem. No help at all! Don’t buy Rheem. Do some research. They don’t stand behind their products.

My water heater is not working properly, a technician came for maybe 5 minutes, felt the Lukewarm water, said it works fine and turned the element to 140’ and left, 1st of all if it’s working properly why did you have to turn it up, 2nd the water is still Lukewarm. Sorry it’s not working. You failed! Address time 11 am ish Lv nv 89110.

I bought a new construction home, it came with a Rheem AC unit. Within the first 6 months the unit completely died. It was under warranty with the home builder so it was fixed for free. Here we are a year later and the unit completely failed again. This is less than two years old and I was told by two separate HVAC contractors ($100 each) that the compressor was blown and I’d need a new one plus refrigerant and a few other parts, the compressor is under warranty but I was quoted at $1,700 by one company and $1,500 from the other. This is an extreme cost especially that it’s happened twice in less than two years. Who’s to say in 6 months it doesn’t die again and they want another $1,500.

Called Rheem which took several tries was told to contact plumber and gave phone number. Called their authorized plumber and was charged $350 for them to show up and call rheem for technical support to be told they can’t accept any more calls due to the volume of calls. So he left. No hot water for us. Will just have to rip it out and replace with a regular water heater. Do not waste your money. Only the parts are warranty, not labor.

Rheem 3.5 16 SEER. Six months old (purchased in 2022) and the bracket that holds the fan is rusting at all of the attachment points. Called dealer that installed and they said they would get part from Rheem. That was 6 months ago. Installer won't reply. Rheem is such a poor quality company with horrible customer service. They just tell me to contact the installer. Stay away from Rheem. The quality has gone in the toilet and the price has gone up and they do not back their poorly manufactured product and have zero customer support.

Had to replace the element same day as purchase. Service light flashing as soon as power restored. Waited for 3 days for a service tech to finally show up. (After two no shows). Tech decided to replace the element again ....Left us with no hot water. Made appointment with him to replace the unit the next day. He forgot and was dispatched to Cleveland, four hours away. Now have another appointment in 5 days. Horrible customer service. Don't stand behind their product. Told me to do it myself if I couldn't wait. My patience had worn down after three weeks of cold showers.

About 2 months after the purchase and installation, the Rheem water heater began to leak, and the top parts were rusted. The installer and the plumber we work with called the Rheem company and was told to lower the set temperature. He did it but it was still leaking, and we had to wipe the water in the plastic plate on the floor. The e explained to me that he has been having problem with Rheem products recently and decided to switch to another brand. This was a very disappointing experience which might reflect the declining of American manufacturing.

I purchased a Rheem Water Softener at Home Depot in Mar of 2022. Two weeks ago it malfunctioned and sent Resin beads all through my plumbing. It was quite difficult to finally reach someone to speak with. The Rep on the phone, (Allison), was very polite and professional. She was very thorough and easy to work with. She said they would send the part for ME to fix the water softener. The next day she called back and said they would replace the water softener instead. She said they would send one out to me. I mentioned they could simply authorize Home Depot to give me one from the store and they could replace that one. I was told it doesn't work that way. I was told it would be 1 to 2 weeks for the replacement to arrive. I complained that it should NOT take that long. I said it should be sent out within a day or 2 as it was their product that failed and they would want to satisfy the customer as quick as possible.

Water heater started throwing error A005 code after 16 months. This is a thermistor fail, which sounds like a common problem. Rheem sent me replacement thermistors at no charge. But I still have to put them in.

Bought a Rheem air condition unit June of 2020. A year later the compressor fan went. I had to pay almost $500 to replace the fan as the fan itself was covered under the warranty. The following year the blower fan went. I have to pay the contractor another $500 to replace the fan but the part was covered under warranty. Called Rheems headquarters to make a complaint, they told me there’s nothing they can do about my situation. Please do some research on this company before you buy their products. I believe this is the worst air condition units built. Take your business elsewhere and do your research.

Just got Rheemed! I am now on my 3rd compressor fan motor in less than 6 years. The customer service people are useless, as my A/C company told me they would be. Why does the warranty go from 10 yrs. to 5 just because I’m not the original owner. Seems a bit discriminating. There’s a definite problem with their A/C units.

I purchased a brand new Rheem AC unit and the compressor went bad after a little more than 2 years. The parts are under warranty, but the labor to replace the compressor and the cost to replace the freon was over $1200. It SHOULD NOT cost this much to cover a part that is under warranty!! Rheem should be covering these costs, as the unit was expensive enough to begin with, and the freon would not have needed replaced if the compressor had not gone bad. How can we get a class action lawsuit going? When I called Rheem, they don't even care.

I purchased a Rheem RHS-32 from Home Depot. It failed and had to be changed twice within one year. The first time was within 2 weeks and Home Depot made all the arrangements to replace it. The second occurrence happened within 359 days so it was still under warranty. I called Rheem and spoke to Wil H. and together we diagnosed the problem with the unit. A cracked shaft that allowed water to gush out and flood my garage. He stated that he would send the part and that it would be a “Do It Yourself” simple replacement since it would be easy to remove a couple of clips and replace the part. He clearly expressed on the phone that if I could not do it he would arrange for someone to come and fix it.

Ladies and Gents, More than half of these reviews on here are installer problems not unit problems. Your first rule is never go the cheap route on such an important investment for your comfort in your home or office. Your second rule is to service your equipment. It's just as important as changing the oil in your car. This is something almost everyone skips. "Out of Sight out of Mind" in this case is brutal. Rheem is a good product hands down. You just have to get a installer that knows what they are doing. Research them. Ask for their previous and long ago customers. Take the time and call everyone and most importantly ask for at least 15 because half won't answer.

If you are considering purchasing a new HVAC system, do not purchase a Rheem. I purchased one in 2018 and have already had to refill it with very expensive refrigerant twice. The total cost of this has been in the ballpark of $2,500. This is a new system that should not require costly repairs! In the most recent case, the technician who inspected it took one look, found a hole in the intake valve and said "that's clearly a manufacturer's defect." So I called Rheem. What did they say, you ask, when I requested that they cover a portion of the $1,600 bill to replace the refrigerant that had leaked out through this clear manufacturer's defect? They offered to cover exactly $0 of the bill because they do not pay for new refrigerant. The loss of refrigerant was caused by their defect! Rheem's customer care is absolute garbage, as are their products. I will never buy another Rheem system, and neither should you.

23 months ago we purchased the Rheem a/c. 5 days ago it started making a loud rattling noise. A tech came out and said it needs a new compressor. Yesterday it quit working. We're in Az..in Aug. We are livid. I thank God we still have 1 month left on a 2 yr warranty. The installation company, Semper Fi, has gone above and beyond to make us as comfortable as possible possible while we wait the 10 days for a new compressor. At this point we are requesting a new unit.

Purchased 2 brand new Rheem 2 ton air conditioners in 2015. Warranty expired in 5 years, or 2020. A few months after the warranty expired in 2021 both failed. They were maintained yearly. Should two brand new 2 ton air conditioners fail a few months after the warranty expired if they were properly maintained? I think the answer is no. I contacted Rheem customer service and they kindly stated I am out of luck. Goodbye Rheem. Never again.

I bought a brand new Rheem unit Seer 16- 4 Ton single stage with brand new air handler and furnace, in Dec 2020. Now Aug 2022 the condenser's compressor is acting up and starting to make loud buzzing noises, that I was able to hear over my loud music in the garage. After tech ran tests all signs point to the compressor going out. So now I have to reach out to rheem which from the reviews I read does NOT leave me with high hopes. I will update this review after I call rheem.

I live in my primary house and also have a rental. I figured that I would have two similar units installed. It was quickly noticed that the units would fail at similar times. At the rental we are on our fourth motherboard and fan motor. I am on my third in my own house. At one point the exact same parts failed five weeks later. Lucky for me there was only a 30 day warranty so I get to have it done twice. We also had a check valve part that failed which was very expensive. I am now waiting for it to go out on the one at my house. The unit at my house freezes in the middle of the night and I have to turn it off to throw. The tech little more than said I had to put up with this. I am lucky to have a 10 year parts warranty but get raped with the labor costs. I have never seen such a high maintenance system in my life. I am actually considering ripping them both out and cutting my losses. I have to say that the heat works well but the a/c nightmare is no fun!

I purchased a home with two Rheem hvac systems. One, less than 10yrs old, Rheem refuses to provide the least bit of reliable customer service. I’ve emailed, Facebook msg, commented on Facebook hvac groups and nothing from Rheem except a very nice employee tried to, not help me, with my support issue but to retract my BBB negative review. Avoid this sorry company, there are other a/c manufacturers that provide customer service.

Purchased Rheem 3 years ago with a 10 year warranty.. There is a manufacturer’s defect.. They used a zip tie at the factory and it rubbed a hole in the coil. Rheem says it will be 3 - 6 months before they can get me a replacement part. It’s 95 degrees in my home and my home and the humidity is causing mold issues!

Updated on 07/02/2022: I got a call, from a very nice person, not to resolve my issue but to get me to undo my negative reviews. I was basically told, "Oh well, nothing we can do." They can sell a product but refuse to support their product. I would avoid Rheem at any cost.

I ordered a 60 Gal gas water-heater from Home depot. After installation, its burner stopped every 20 second. Home Depot said they can not assist me for this problem and gave me a number to call Rheem (1-800-263-8342). I called, a lady named Cristina talked to me rude and impatient, like I am begging money from her. I asked to talk to her supervisor, she said she is the supervisor. How can such team help customs and resolve after-sale problem. It is a nightmare to buy Rheem water-heater from Home Depot.

I purchase a brand new water heater from Rheem in 2020. Within 6 months, it had to be replaced. Then about 4 months after that the ignition system had to be replaced. Then the same issue with the pilot light happened again a few months later. As of June 2022, I am on my THIRD replacement part for this tank! This has been a horrible experience and, without spending more money to switch to a completely different water heater, I am stuck with the crap Rheem is peddling. Do yourself a favor and find a different hot water heater manufacturer.

Our experience with the Rheem central air conditioner has been excellent. We have used it for approximately 42 years without a problem. After 42 years it is finally at the end of its life cycle. So we will finally have to replace the unit. I just thought after a great run for over 42 years, it should be recognized for its excellent performance all of these years.

I purchased this unit as the platinum series is their top of the line model and has the highest efficiency rating for this style. It started to fail within the first week. It is failing now with an "open end switch" code more often than my 30+ year old water heater that I had replaced. Constant no hot water in the mornings as it fails overnight when I'm sleeping and can't babysit it. I DO NOT recommend this unit at all.

I have had nothing but problems from their product for the past 4 years since install 2/18! Now a manufacturing weld has a leak but they are telling me a unit that’s under warranty that the weld is not covered because it’s not a part. Their failed weld has caused the unit to leak all Freon! Resulting over $1700 in repairs! Terrible customer service and warranty save your money! If they will cost me $1700 I will cost them $1700 x 1000!

I purchased a Rheem 18 Seer Air Unit in 2020 and it only last 1.2 years. Rheem said since it was over 1 year old (by only 2 months), they could not replace the unit but would supply all parts. The company ordered a compressor, that took 3 weeks to receive. The compressor was bad from factory and another was ordered. Another 3 weeks and me paying $92 per hour. It took another 6 hours to replace the compressor as the technician said the metal used to manufacture was so cheap it would not hold solder. Again, the compressor was froze up and would not work.

Buying Rheem Seer 20 heat pump/ac unit is the worst investment of our lives. Three months after buying it quit and installer said it needed to replaced but under warranty. Waited 2 months and installed in December. Incredibly loud!!!! Sounds like a loud compressor running beside the house. If the outside temperature gets cold it is very inefficient warming the house. At -10C (14F) it couldn't keep the house warm and we had frozen pipes! Incredibly disappointed to have to live with this horrible investment. If I win the lottery this will be the first thing I replace.

We have been trying to find out why our 3 ton 17 seer unit sounds like a freight train when it's operating. The installer says it's normal and refuses to do anything. The manufacturer takes NO RESPONSIBILITY. Terrible experience. Buy a different brand!!!

The condenser coil failed within 3 months of installation. Replacement under the warranty was a nightmare and took another 3 months to get. Then Rheem charged $800 to ship the item. The $250 labor reimbursement was nowhere near the cost to install the coil. Customer service is non-existent. If they ever had a good reputation that is now a thing of the past.

My journey started July 2021 when my 13 month old Rheem water heater notified me that it had detected a leak. My first call to their customer service line was exactly like everyone who has had the misfortune to need to call them. No one picks up, hours of wait times, numerous transfers, and calls dropped at their end. This sets an ominous tone for what every customer is going to experience with Rheem "customer service". After more than 6 weeks, they finally sent out a technician to diagnose the "leak". Obviously, it was not a leak. After replacing the leak sensor and the control board, the technician determined that the water heater was bad and should be replaced under warranty (which states that the unit and all labor are fully covered in this time frame).

Hands down the worst customer service I have ever had to deal with in my lifetime. Not only do they have you holding on the phone for hours and when I mean hours I mean whole hours, they can't even assist or communicate reimbursement procedure effectively. After being told by one representative that he would be sending an email with how to submit for reimbursement within hours, I had to call back after a few days to advise I did not receive such email. Another rep advised the reason I didn't receive the email was that they did not have the necessary voucher to send...so why not say that from the first call or someone reach out me to advise instead of me waiting on an email that was never to arrive. As we speak I'm literally on hold for what seems like another hour just to speak to a manager. P.s. This is all due to a defective part on a water heater that was installed less than year ago.

Purchased a Rheem 40 gallon water heater back in September 2020. Water heater stopped working November 2021, one month out of the year labor warranty, go figure. I’ve been waiting days for the new part, with no straight answer. If you want dependable equipment go with A.O. Smith for your water heater, and Trane for your heating and cooling. I have been an installer for over 10 years. And nothing but problems with all Rheem equipment, and replacement parts.

I had to replace the Rheem hot water heater in my grandma's house 3 times in 2year. This time the heater has a recall on a part that rheem can't even get and even if they could it would still cost me $145 to have someone install it. I have to go buy a new water heater (it will not be rheem again) and the company has an "Oh well" attitude. I hope this review save people time and especially money. I wish I had read the reviews.

Summary: $1,500 water heater was declared a "lemon" by Rheem's tech support -- Rheem will not issue a full refund. I purchased a 50 gallon Rheem water heater (PROPG50-40N RH67 PD) from an authorized Rheem dealer, Johnson Thermol Temp Inc., Washington, MI. Unfortunately, the Wi-Fi feature, used to raise/lower the water temperature from a smartphone, never worked consistently. After a seemingly random period of time (a few hours to a week) the Wi-Fi connection would drop, resulting in lukewarm-to-cold showers.

I bought a brand new Rheem hot water tank from Menards. When we delivered it home, it was damaged BIG TIME!! We had to return it to Menards and made the sales representative open the other one to make sure there are no damages on the second one! Very frustrating, inconvenient, and unacceptable on their part!!! I'm very disappointed in Rheem. The first and second time I called, I was put on hold for one hour!!! They don't care about their customers it seems. Will not purchase another product of Rheem again ever!!! I have photos of the damaged hot water tank and submitted it to Rheem. They agreed it was really bad. Do not buy Rheem products!!! Their customer service sucks!

Florida luxury home. Purchase two brand new A/C systems for each floor. Equipment made in Mexico faulty since day one. Over 1 year of many service calls, part changes, repairs, etc., equipment still faulty. Compressor stops cooling. Must turn off, wait ten minutes. Sometimes starts working most times not. By time it does home is 80 degrees. Then it takes 6 hours to cool. PLEASE AVOID THIS BRAND AS RESPONSE IS ABSOLUTELY DISMAL AS WELL AS CUSTOMER SERVICE.

Rheem 40 Gal tank installed in February 2021. In early July tank started shutting down... 3 different case numbers. It's now August tank is inoperable. Pilot issues, part will take 2 -4 days to get here. Already been without hot water 2 full days. Long waits on customer service lines, nobody cares. Worst company and product ever! I will NEVER again deal with Rheem products or furthermore Home Depot for installs either. Do yourself a favor. Stay away from both of these places and go with an actual plumbing company that does tank installs and provides the warranty!!!

Beware before buying online, spent over $7000 dollars on two new Rheem furnaces with entire AC set ups inside and out. Used an internet ad to find a great price from an local supplier in Florida and they sell to the public. I had issues with a bad furnace board when we set the first unit, so I figured no big deal. It's under warranty through Rheem. Oh Boy was I right but told I was so wrong by the Rheem HVAC customer service rep Sandy, so asked for the supervisor and got Tim and he said the same statement. Rheem limited warranty disclosure, under Exclusions line J states.

I purchased a High End Seer Unit through my contractor 5 summers ago. I was under construction and forgot to send in my warranty. After 5 seasons and spending thousands of dollars for this unit I had to replace a motor for $900. Because I did not mail in my warranty I was covered for only 5 years. If the warranty was sent it 10 years. This is a game!!!! I understand there are rules but the company knows exactly when my unit was purchase and to me this is a game to the consumer. Lastly they Rheem should stand behind their product!!!! My advice do not purchase anything from this company. If anything they should have offered something to help offset the $900 I had to spend. Rules are made to be broken.

We have a legitimate warranty related issue. We had a leak due to a failed weld which a certified Rheem tech repaired. We paid the tech and then looked into filing a warranty which any consumer would do. We were told you don't cover freon or repairs only parts? That is just silly. You have a factory weld break in the first year and this is not a warranty related issue. We are going to need you to say that in writing. We are sick of the runaround and feel Rheem has not done their part. We, like many consumers have had issues with an installer. We still have units in our homes which require warranty service and your warranty should transfer from vendor to vendor. Our system had a catastrophic failure at 9 months and lost all its coolant. Cost for the repair was not cheap and exceeds $1119! Please advise.

Installed in May of 2018. Ran until Early spring 2020, TDX valve ruptured and loss of all freon. I had to pay for labor and freon - about $800. Ran until early spring this year 2021. Same issue except this time Rheem refuses to honor warranty. Tech advised nearly all of this model installed in last 4 years has failed with either bad coils or this TDX valve. Rheem stopped honoring their 10 year warranties late last year on these models. So in 2018 I paid 7500 for new unit and coil, and 2022 I am having to fork out another 7500 to get another unit. American Standard this time. Also the company I used who is a recognized Rheem dealer, has dropped Rheem from their inventory. Buyer Beware!!!

New 5 ton Rheem installed 2018. Turned on for spring 2021, called installer, coil corroded at bottom and freon leaked out. Coil under warranty. Must pay for labor and freon. Estimate $650. Did not know Rheem had coil issues or would have never purchased! Will not purchase another Rheem product.

We purchased a home in Florida 10 yrs ago for when we retired. We purchased a brand new complete Rheem AC unit from Heavenly Air in our town in 2012. We were told they would register it and we would have a 10 year warranty. We finally retired and moved in last fall. So actually the unit was never used on a yearly basis, just while we were here for 2 week vacations twice a year. It was set for 85 degrees any other time. The unit stopped throwing cold air. We called Heavenly Air. Yup, out of business and the company that took over will was no help. We called an air conditioner service they said 1200.00 to replace the coil. They reached out to Rheem, Rheem said it was never registered. I don’t have proof as I trusted Heavenly Air. The original manufacturing date sticker on the unit proves it's not even 10 yrs old. So, please consider this if you are thinking about purchasing a Rheem system.

Every time I leave for over the road, I come back house is cold, when it warms up, I shut it off, then need heat and nothing, it's always sensors, gas valve sticks. The furnace gets new filter every month, dust out top of furnace, and plagued with issues, oh and the air conditioner, when it cycles off sounds like it gears are being stripped. That's normal after a year of whinnying, Never again will I buy Rheem. 96% efficiency my butt. My hydro goes up while I wait for repair guy.

We had an old Rheem furnace that worked great for 30 years so when it had a moisture rust problem and kept going out, we looked for another Rheem, and it was a little tricky to find an installer who dealt with them in our rural area, but we did eventually. In the meantime, we did get quotes on all major systems available from a handful of vendors, and was surprised that many of the other systems cost twice as much but got worse reviews. Our newer Rheem furnace has been working great now for 10 years with no problems (we did discover there are a pair of hidden button-like protrusions that you can use to re-set the furnace if it goes out due to a sudden surge or power outage, or if something is blocking the intake and it activates an emergency shut down, which we used once).

Compressor on my Rheem unit serial # 7842W281100514 failed 9 years into a 10 year warranty. Oil leaked from compressor into lines destroying entire system...coil, condenser, transfer lines. Got 2 estimates to replace and both were appx $5500. Rheem said they would give me $570 only to compensate for their faulty compressor but after spending half of summer 2020 with no a/c whatsoever, and countless hours on the phone with two different Reps, I have received nothing. Comically, the last correspondence I received was a rep explaining I'd receive the $570 after I paid the installer in full myself. When I questioned this and asked how this would be done procedurally, they went dark...have not heard from them in months. I have literally spent 20-25 hours trying to recoup their measly $570 offer. At this point, I do not want another Rheem system and am pursuing alternatives.

Less than a year ago, I had two brand-new Rheem heat pumps installed to the tune of $16,000. One of these units had a factory defect which resulted in nearly $1,600 in electric overages (as the defect made it so that our home was unknowingly running on the ‘emergency heat’ setting for two months). As soon as I realized that something was amiss, I contacted the company – where their customer service agent led me to believe that such charges would be reimbursed provided it was deemed a defective part. HOWEVER, given the situation with COVID, she also informed me that unfortunately no agents would be able to do a home visit – and therefore the defect could not be verified.

Please before you buy a Rheem HVAC, research the quality of their coils. A year after purchasing a new system I have been experiencing dirty sock syndrome. It is a known issue with the coil and there is a known fix, the coils need to be dipped with in a bronzing solution or an epoxy. This prevents mold and bacteria buildup on the coils and then spewing the spores throughout your home. Rheem calls it an environmental issue and refuses to reimburse for the costs to have the problem remedied. After installation either a UV light or a Global Plasma System at my expense, my issue may be resolved, again Rheem refuses to reimburse my costs. I am also reading that their coils have a problem with corrosion and failure, once again a problem corrected by dipping to prevent the corrosion.

I purchased AC/Heater unit in 2016 from Honest AC (which they are nonresponsive and caused me to get an extended warranty to cover it). Within the first few months I had to have the AC unit repaired. Since then I have had the AC unit repaired three different times and again this past week which cost me $980! Freon leaks, too much pressure, replaced compressor, replaced land capacitor, TXV system replaced. This is unacceptable. The unit is less than 5 years old and I've had nothing but issues with it.

I had 3.5 ton Sure Comfort heat pump installed in May 2020, failed one month later. Repaired and then failed again the same week, a different part. Made it through the summer then the winter failures began. It is only January 2021 and I have had this worked on so many times. The screws won't hold the doors and covers on anymore. This is complete garbage. I have deep regrets buying a Rheem product. I will not buy any Rheem products because of the quality of this product.

I had my heating and cooling unit installed at my home on July 18, 2012. It has a 'Ruud' sticker on it; but, it is a Rheem unit. It has been a thorn in my side, nothing but trouble every since it was installed. Since installation in 2012, I have had four motors installed, as well as five different thermostats. It is definitely a sorry unit. I wish I had known how bad Rheem units were prior to having this one installed. I trusted the person, whom I know personally, to help me, not rip me off. My elderly mother also has a Rheem and the motor on her new unit went out a few weeks after the unit was installed.

I purchased this unit from a very reputable HVAC installer in the Knoxville TN area. The unit was installed in June 2010. Less than a year I had to call them because the unit went down. It was repaired under warranty which also included the labor. From then I had to have it worked on every year. Usually the parts were under warranty but the labor and freon were not. Once I spent over $800 dollars for Freon. I switched to another company for service a couple of years ago. They have since replaced two condenser fans (fans were under warranty but the labor was not). I have had relays replaced. They installed a hard start on it.

Had a Rheem air conditioner 2 ton 16 SEER installed, but very unhappy. It runs every 8 minutes and the air never feels crisp, only humid. I'm worried about having mold and electric bill being higher since it runs so much. Wouldn't have done this had I known about the new rheems.

Evap coil fab'd 2011, apparently warehoused until installed in our home as part of new system in 2016. Began leaking in 2018. Rheem claims warranty only valid for 5 yrs after mfgr., so already expired when installed. Rheem was sued for defective coils 2013-16, suit already settled so no recourse. They apparently did not issue a recall. Disappointed; I thought they were better than this.

We bought a beautiful new Rheem HVAC which included a heat pump and gas furnace. The trouble started after our system was two years old. Aug 8th 2020 -(1) The fan motor on heat exchange stopped working and had to be replaced. Within one Month's time we had to replace: (2) The coil and (3) The reverse valve. Although the parts are under warranty the labor cost us around $3000.

Since purchasing a new home in 2015, we have had to replace the coils in both AC units. The first coil went within 3 years and the second the 4th year. With how much it cost to replace, I could have purchased a new unit.

I wish I knew now what I should have known then. I purchased a 2.5 ton Rheem unit in Jan 2012 and had it installed for my 1000 sq ft condo in AZ. No problems at first but then in Aug 2016 the unit started blowing hot air and had techs come out. After spending almost $1000 for coil cleaning, new blower motor plus other stuff the unit was running again. Then in 2018 it started blowing hot air again. This time I had a handyman who was working on my condo told me the coil were frozen over and let it run blower only for 24 hours and let it thaw out, that worked.

I installed my RHEEM in 2010. They are supposed to last 15 years. I literally since 2016 have dropped thousands into it. The inside unit had to be rebuilt. The outside unit burns out the capacitors and the connectors now every 4 months. I need to get ANOTHER AC unit and this was supposed to last. I do NOT recommend RHEEM and I have been absolutely MISERABLE with this unit. It's constantly breaking and I had a unit before that lasted more than 20 years. This has been a complete joke.. DO NOT RECOMMEND.. BUY anyone BUT them.

The brand new Rheem A/C unit I bought was faulty right out of the gate. The coil was faulty so it was not cooling the house. I was charged $1400 for the first "warranty" repair, then $1300 for the second "warranty" repair, just to get it to work. What a joke. Rheem is the most unreliable A/C manufacturer I have ever experienced. I got nowhere trying to reach out directly to them to address the shady business practice of charging a customer to repair a brand new install. DO NOT purchase a Rheem product. People need to be educated and this company needs to start standing by their products and supporting their customers! I only wish I had researched this company before I let the local company sell me this garbage.

The unit's condenser (Model RA1660AJ1NA) stopped operating after 1.5 years. I call the service rep and says best delivery will take a week of more (it's July and hot). We await service call back on shipment and no word. We call again. No idea when the part arrives. Email to Rheem about the problem and desire for expedited service. No response. I'm not sure what quality parts they have but I feel their professional behavior is unacceptable. The customer is unimportant and not worthy responding to. Unfortunately, I made a big investment already and can't back it out. But if you are in decision mode, think twice before committing.

If a zero rating was possible I would. Within a five span I had to replace the motor. I've had so many service call for this unit it's ridiculous. Just had a service call last week because the unit isn't working and here I am a week later needing another service call. Save yourself the headache and run.

10 years ago, I was advised to replace my central air unit with the best known company. Well, here I am today, and It's been nothing but problems and annual costs since my purchase. The unit materials are cheap, causing oxidation, etc which requires parts to be replaced. My previous AC unit lasted over 30 years! Rheem is a rip off.. Very disappointed! They should offer at least a rebate when a unit doesn't last over 10 years!

WARNING - Be sure to register your Rheem Heat Pump. Without registration, you lose 5 years of your 10 year warranty. BETTER YET... DO NOT BUY RHEEM. If I could zero or negative star I would. My installer did not register my unit 7 years ago nor did I. I was not given a registration card to mail in. For the past 4 years, I've had 5 techs here to work on my unit. Made a horrible loud banging noise that would wake us up at night. The blower motor was replaced. See-cell warped fan blade on condenser replaced. Thermostat replaced. Added 2 lb. of freon... All to no avail. Now the compressor is gone.

Our new home in Florida came with a Rheem unit. Our inspector determined it had problems. Once reviewed by the installer they said they could not fix it and a major part needed to be replaced. I said I wanted a new unit before closing. Rheem begged us to let them fix it and that we would have a ten year warranty they would back. A year and a half in, have had 4 repair people in 3 months and getting Rheem to help forget about it, the warranty process is very complicated and you never hear back. You have to keep calling the headquarters. Yes I should have known better and just said, "Give me a new unit", my bad and I will never make that mistake again. But we were good to Rheem. The favor was not returned. Rheem = beware!

Heat Pump and Air Handler are working perfectly after several years. Very quiet operation compared to the previous unit. Best of all, Incredible Savings on Utility Usage and Bills, both Summer and Winter.

Mine is about 10 years old and it’s fine. I haven’t had a problem except last season it needed Freon. Mine was installed by Greg Hookenshoven Heating and Air Conditioning. Great service. He comes quickly when called for service. Can’t say enough.

Rheem is a good product, well made, and has a great track record. Parts are easy to get and it is easy to repair when needed even though that’s rarely. The life span of a Rheem is 20-25 years. If I had to purchase another heating and air unit it would be a Rheem.

Love the system. Bought a 5 ton 20 SEER Heat Pump. Unit is very quiet, runs on low most all of the time. The house is in LA (Lower Alabama) 30 mile from the Gulf of Mexico. Love the ECONET system. I am able to control the heat pump and my water heater from a app on phone. Helps save money as you can control the temperatures of both with the app when you go off or temperatures needs change with a large group of people in the house. System lets you know when it is time to clean or replace air filters.

I bought a new home in 1984 which had a 4 ton Rheem central air conditioner system which ran for 20 years. Updated with a Rheem 5 ton system ten years ago and haven’t had a problem to date. I also recently replaced my water heater with a Rheem which is very efficient. I highly recommend their product line.

DO NOT PURCHASE A RHEEM AC as they are unscrupulous! I bought and had installed a new RHEEM AC in 2014 that came with a 10 year parts warranty from RHEEM. Because the HVAC company that sold/installed the unit failed to register the unit with RHEEM within 60 days, which I had NO WAY OF KNOWING, RHEEM ONLY honors 5 years of the warranty and not 10 years. Rheem would NOT bend on these rules even though I am the original homeowner with the unit currently installed nor would they allow me to speak to any RHEEM executives. I filed a complaint with the Florida Attorney General for this unscrupulous behavior! Their CEO is JR Jones who has no contact information on their website or LinkedIn.

If I could give them 0 stars, I would. Serial #W501801923, Model #RP1436AJ1NA. This unit was installed in Jan 2019 out of the box. The next day the unit froze up and the company that installed it had to replace the defrost board. April 2020, we now have a bad coil which we believe was damaged when it froze in 2019. The owner of the company that installed the unit contacted Rheem about replacing the unit under warranty free of charge to us, and was told Rheem would pay for replacing the coil, but not the refrigeration or service fee.

We purchased a Rheem air conditioner in 2012 because we were having small problems with our original air conditioner that came with our house when it was built in 1995. Because it was 17 years old & started having small problems, we decided to purchase a new one, which was a Rheem. Btw, we lived in another home prior to this one & that a/c (not a Rheem) was still working great when we sold that home 20 years later. After having the new one for two years, the coil was leaking & all rusted out. It was under warranty, but the labor to install a new one cost us just under $500. Almost six years after that, just recently, the compressor went out. The charge to relace it (labor) plus refrigerant is $1600.

On Sunday, 4/19, I had no hot water. A quick call to the company and we were told to call and get a tech out. My husband remarked that it is Sunday!!! That is going to be expensive. The agent said, "No worries, we will reimburse." The tech came out to install a new thermocouple (not too bad only $$20) and it was done, but there was a part it connected to that was defective. We called back and asked about the part needed. He said that it would take several days for it to be shipped here. We have a 2 year old and an 8 year old, not acceptable. But for a $30 fee, they would overnight it. Ok, now I am out another $30. 2 days later the tech came back to put it on. He showed us the parts and remarked how better quality the new part was. Alas, that didn't work either. It needed a new brain. Which was not cheap ($128). The tech purchased it and now I have hot water. I was thrilled.

Purchased a new Ruud 2.5-ton heat pump system in January of 2013. Have had nothing but trouble with this system every since it was installed. 14 months after it was installed is when the troubles started. Technician came out to find the system to have no refrigerant and found that a factory solder joint was leaking in the outdoor heat pump.

Had this furnace 5.5 years. (RGPE07EAMKR 2 stage). Worked OK the first 5 years. At year 3 years, had to replace Pressure Switch Assembly. Even though under warranty, it still cost me $300. Just after the 5 year warranty expired, the furnace acted up and was not heating properly. Does not to Stage 2 level. And struggles to get above 70-71. After spending $700!! And had 2 techs spend a total of 6 hours on it - IT IS STILL NOT HEATING PROPERLY!!! And it is now recommended I spend another $200-$300 to TRY to get it working properly. (There is no guarantee this advice will solve the problem). I might as well throw it out and start over! I would NEVER BUY RHEEM AGAIN. :-(

We have a Sure Comfort system and have had issues since installation. It has had numerous leaks that we have had to get replacement parts for and there has been a tiny leak over the last eight years that no one can find. So twice a year we have to get the refrigerant recharged at our cost. There should be a lemon law for these! And, keep your warranty as it may save you a few dollars on parts (mine did not cover labor or refrigerant). They will test you on the warranty limits! Hope you get better than we have received!

I contacted customer service 479-648-4900 and spoke to Cody regarding having to install another aluminum coil after 16 months. She explained; “The coil is under warranty for five years however the homeowner is responsible for the cost of all labor and refrigerant.” Well the cost for labor and refrigerant is $1400 to remove a defective coil and install another (no doubt) defective coil. After reading through other reviews of RHEEM’s defective coils and the cost to remove and install, I’ve decided to replace their crap with a reliable system. Taking into consideration that their coils continue to fail, I anticipate having to pay $100-$150 a month as a cost to owning a RHEEM HVAC system. I will also be posting my comments on other sites, not only to inform prospective buyers, but to seek relief from gov't agencies since this is a consumer issue that Rheem is fully aware of!

Purchased a new Furnace and Air Conditioner in 2013 and have had nothing but problems. In 2017 the air conditioner was leaking gas and needed a new evaporation coil. At first we were told that the coil was not covered under warranty but after some investigation on our part we figured out that it was indeed covered, however we had labour cost of over one thousand dollars.

Ever since this heat pump was installed I have had problems with it. Various heating contractors come and charge me money to try to fix the problem but to no success. Only temporary fixes. I tried to contact Rheem as I feel the unit is defective but no one gets back to you or takes time to help or access the problem. Very dissatisfied and would not recommend Rheem to anyone who needs a heat pump!

We had a new air handler installed in our condo in the spring of 2014. Since that time, we have had the evaporator coil replaced three times and the blower motor replaced once. Although Rheem offers a ten year warranty for the parts, they will not pony up for labor for the customers out of pocket expenses. It cost me $1450. Despite the fact the coils are obviously defective, Rheem will not take any responsibility for a product that is less than reliable. They are so bad that they currently are saddled with a class action lawsuit. Save yourself a lot of money and buy a product from a credible manufacturer who offers a reliable product.. DO YOURSELF A FAVOR.... DO NOT BUY A RHEEM AIR HANDLER.

Works fine until it breaks. they have NO authorized repair companies. The trouble shooting staff are rude & in my opinion stupid. No one stocks Rheem parts to go buy locally. Rheem will not sell parts with a phone order, only internet, but their site does not work. My remote has gone out. I cannot diagnose the problem without their remote. There are no service companies who can come with their remote to diagnose because they have no service agents. I will never buy anything else from this Japanese manufacturer. Before you buy try getting help from them of finding a service center.

The company recalled the unit. It started a fire in my house. They didn’t bother to ask if everyone was ok after the fire. They wanted to repair the damaged water heater. It was totaled. The fire department pulled out the electrical system to make sure the fire was out. I sprayed a whole can of fire extinguisher in my garage. Made a huge mess. Didn’t care. I called. They said they would find a technician. They didn’t. I had to find one. Finally after a lot of calling found one. Got amount authorization from them. I submitted my invoice twice instead of invoice and receipt, resubmitted with corrected info. Now they want my credit card bill to verify the receipt was real!!! They all need to be subjected to having on fire in their home. So they also won’t cover the extra $200 for the new water heater which I wouldn’t of had to get if the one they sold hadn’t started on fire. So please don’t ever buy anything from them. Put them out of business!

We purchased a new direct vent gas hot water heater online though Home Depot in September. Right from the installation we have had issues with the tank not working. The first problem was the vapour sensor. It was faulty and therefore the tank was not staying on to heat. The sensor was replaced and then the tank stopped again. The tech that came out said the issue was with a valve that was not working. We ordered a valve, had it installed and this time the problem was not resolved, even for a few days. The tech said we needed another part which was ordered. Of course, going into a weekend, so we had to wait more than the 2-3 days they promise for delivery. We have been without hot water for 6 days in January, during a very cold snap in Edmonton! We've had to shower at the gym and wash dishes in cold water. Not impressed at all! The new part has now been installed. Hopefully this is the last of our problems with this tank..!!

Purchased this water heater in July 2018. Today realized we have no hot water, unit not turning on. Called Rheem. They informed me that the panel burned out, part needs to be replaced. Today is Saturday. Will not receive the part till Tuesday!!!! Maybe will be installed by Thursday!!! Are you serious!!! No hot water for 6 days!!! This company sucks!!! Will never buy a rheem product again.

Updated on 01/24/2020: Just an update to my first post. Just got another look at my electric usage since installing this unit...UP HIGHER than the previous month. It seems the unit runs excessively. Part of that I believe is due to the amount of cold air it blows at the end of the cycle...keeps it in a constant cycle. What a waste of $6,000 dollars. DO NOT BUY.

Our tankless water heater failed within the extended warranty time, no problem, we will just contact Rheem customer service and get them to send a new one. Paid $80 in shipping, installed the water heater, errors out with an ambiguous error code 13 while using water at a normal flow rate. Dozens of calls to Rheem customer service, they tell us we need to have gas guy come out and check our gas service. We have to pay $200 for that check of the service, and it turns out the service is fine. Call Rheem about their defective unit and advise gas is fine, they start their "claim" for sending another replacement unit, another $80 for shipping.

Rudest customer service department ever all the way from the customer service reps who answer the phone to the supervisors of the area. I called because our water heater broke on December 23 when it was only 3 years old and received no assistance. The service guy was told the part wasn't available for 2 weeks. The supervisor told me no one called in. After pulling teeth, she finally agreed to double check my serial number, and it was typed in wrong. He did call in. The initial rep and supervisor were very rude, and not at all sympathetic. The repair man was also given the wrong information. He was not offered an alternate replacement part that would also work. We will be replacing our tankless water heater, and it will not be by Rheem.

$10k paper weight/heat pump. After 27 months our 5 ton 15 seer heat pump failed. We were told the reversing valve failed allowing all of the Freon to leak out. I called customer service who opened a case and told me someone would call me back. I have been waiting 7 business days for the call... I have called back 2 and I am directed to their voicemail. I would not recommend Rheem/Ruud.

I bought an AC unit thru Home Depot, they installed a Rheem AC unit at my house. The unit is brand new, but it has never work, a year without issues. This has been a horrible experience. The unit constantly beeps, even if I change the settings to off, the alarm on the unit continues to go off. All day and night.

In September 2016 we had to replace our Trane A/C and heating unit, because a/c went out and the Freon situation. It was replaced with a Rheem 410A Heat pump. We had A/C repair issues before the end of 2016. Probably 3 or 4 in 2017 the same in 2018. Now we are in 12/2019 about the same amount. The A/C is out which went unnoticed to the cooler weather until the heat went out. So here I am in Mississippi in December with no heat or A/C. Since the loss of our Trane unit we have had to invested in portable A/C units. Have always liked Rheem water heaters, never a minute's trouble with one in my home while under warranty.

What a horrible company. Will never buy another Rheem water heater again. Our heater control valve went out on our water heater on Thanksgiving day. Eight days later I still have not received the part. I have now been up without hot water since Thanksgiving night. The honorable thing to do would have been to send the part via FedEx overnight instead they sent it FedEx ground and it will not arrive until Monday if at all! Sad! Second warranty on their water heater. First one only lasted 3 years, this one, a year and a half.

My air conditioner line inside the unit is leaking and is only 4 years old. Rheem doesn't pay for labor so it's going to cost me 2000 to fix and cost them nothing in parts and may still have a problem after the line is brazed. So be careful what you're buying cause their 5 year warranty is worthless.

After 2 years the "Classic" 50 gal hot water tank makes loud popping and cracking noises. The independent plumber contacted Rheem to fix or replace the tank. In a nut shell Rheem said if is still heating the water ignore the noise. They can not fix. Very poor service and warranty. I do not recommend Rheem.

Had old A/C unit replace with Rheem A/C unit, thinking I bought the best! Since then, I've replaced coil, motor, evaporator, bearings in compressor and after that, replaced 2 new coils, not happy about this. All within a 5 year period, another new coil as of 10/2019.

This was the worst warranty experience of my life. Don't use these people! If the water heater goes down, you will pay a fortune to replace. The customer service was terrible, and the product was even worse.

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!

We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is "unrepairable" and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year.

I purchased a tankless water heater from Rheem and after the install was completed it did not stay on always shutting off at no particular time or reason. Rheem sent off many parts and I had many service calls to put the new parts on at my cost. Then two and half years went by and I thought that all of the parts that were defective had been replaced. No, the unit started shutting down again. Then, Rheem replaced the unit but would not reimburse me for the labor to install the new one. I waited sixteen weeks for them to finally tell me that they would not give me a dime for the cost of their defective produce. I had been in contact with them throughout that time period and they had asked for all of my paper work. They had such an extensive file on this case that they had given it two different case numbers over the years. In conclusion I would not recommend dealing with this company they have a bad public relation policy. Jessica

I purchased a brand new unit in July 2019. It was installed on July 26, 2019. On Sept. 22, 2019 the unit stopped working due to the refrigerant totally leaking out of the unit. My cooling service man found a leak where the tube coming out of the expansion valve was split at the connection. Since it is brass it can not be welded so had to be replaced. Original installation and unit cost $4200. Cost to replace parts (after rebate for warranty parts of $99.00) $630.00. (I have to pay to have them ship me the parts also, $25.00.) Cost of room a/c unit due to medical issues and 10 days to wait for repair $341.00. This is a manufacturers defect so be aware that this problem exists. They will not cover it. They do not stand behind their product.

7 years ago I purchased a Rheem tankless gas heater. Last night it leaked and burnt out the control board. I called first thing this morning and was greeted by an agent that was rude and kept yawning over the phone. She told me I needed pictures so I left work to do exactly what was in the email, also contacted a certified Rheem installer. I called back to see if they opened the picture and they did not so the gentleman agent opened and downloaded them and said my heater could not be fixed. What next since I do have children?

I purchased three separate Rheem HVAC units for three of my house. Has one unit failed within three months and needed a new water pump. One unit failed within 9 months and needed a new fan motor and the third unit managed to last two years and needed a new condensing fan motor. For what you pay for these systems I can't even see one of them failing this quickly but three systems is inexcusable and I don't run my air conditioning hard at all. I keep my house at 81 degrees and the two other houses are kept at about 75 or 76 degrees. There is no excuse for these units to fail this quickly.

I called the company about my tank that’s 2 years old and started leaking, the plumber I called told me that the gas control has to be replaced. Every representative said it’s a different problem and they didn’t want to send me the part my plumber needed to fix the tank. Now I’m stuck with a leaking tank that’s only 2 years old.

I had a Rheem HVAC unit with a motor burned out during a HOT Summer in Alabama a few days ago. The local Distributor did not honor my warranty due to the fact that my problem comes up after the Unit installation date; but, it was within my warranty registration date. I called Rheem warranty department and was fortunate to speak to a lovely lady named Michelle. She took times listened to my explanation and willing to work and help me with the warranty part. The authorized Rheem technician was able to help restore the HVAC unit to its operations. I wanted to thanks Michelle personally and thanks Rheem manufacturing department for going the extra mile to listen and review my case. With this type of professional service, I am rest assure to continue to buy Rheem products for my future need. Again, thank you very much.

I have been on hold going on 30 mins trying to reach someone while my hot water heater is leaking all over my basement! It's only 2 years old! I will never use this company ever again! What a rip off! Take your business elsewhere!

My house is three years old. The builder installed a Rheem a/c unit. The unit failed after just 3 years! All the freon leaked out. The culprit was a small bent copper pipe off the compressor - Defective manufacturing! Rheem said "too bad, not our problem"!

Indoor blower unit needs replacing and it's been 2 weeks. It's a special blower that must be shipped from Rheem. No heat or air for 2 weeks no excuses and charging me labor. Don't buy Rheem. Why should I pay for labor.

We have a Rheem air conditioner that was installed March 2017. Since then it’s broken twice. The first time it was a simple fix as the defroster board needed to be fixed. Not a big issue as the repair company could do it quickly and only cost $250. It breaks again 7 months later in the middle of August in Florida. The condenser coil has a leak which caused all the Freon to leak out and burn out the compressor. None of that is an easy fix and will end up costing us $1900 for a unit that’s less than 3 years old. Called and talked to Rheem and they are unwilling to help. All they’ll tell you is the parts are under warranty and there’s nothing else they can do and will hang up on you. So unless you want to be spending thousands of dollars in labor every year to get it fixed and deal with the worst customer service I would stay far far away.

Purchased a new Rheem gas package unit in 2015. Nothing but problems. I have gone through 3 thermostats and unit constantly stops working. Compressor cuts off when I set the AC Thermostat below 76 degrees. Have had numerous service calls. Stay away from this brand. The serviceman stated they have more call on Rheem and Ruud than all the other brands combined. Rheem used to be a good brand but they are one of the lowest selling brands since moving production to Mexico and stopped making their own parts. Most parts are made in China, Mexico and Canada. Both Goodman and American Standard sell more units than Rheem and the reliability on Goodman is much higher than Rheem. I purchased a Goodman Heat Pump for my other house in 2016 with no problems compared to the Rheem that breaks down every year. Warranty only covers parts so be prepared to spend hundreds of dollars on labor just to keep your Rheem running.

I purchased Rheem AC units only 2 years ago for my home in Savannah. One of the units recently broke (the units are virtually brand new). I had to stay in a hotel and have the unit repaired. All in all a $1,300 bill. When I contacted Rheem they were very dismissive and basically told me “you’re only covered on parts”. I would never purchase their products ever again.

Bought and installed this water heater on a Friday night, by Sunday night the gas valve was not working. I tried everything, troubleshooted and called the help number. The man I spoke to was not helpful at all. He asked me questions that didn’t apply to my problem. Also implied I wasn’t smart enough to know the gas had to be turned on. I am very disappointed in a product that costs hundreds of dollars that doesn’t even last 2 days.

We had a new Rheem high efficiency AC unit installed in early 2017 by Service America and during the summer months the AC has been struggling cooling the house. Coincidentally we have a friend who also had the same model Rheem installed in early 2017 by Service America. We called Air Pros to come out to look at both units and they can’t figure out why the units are not working right. They have replaced several parts but still having issues. If you have a Rheem model RH1T4821STANJA and are experiencing the same issues please let me know. We are trying to figure out if there’s an issue with that particular unit. We tried getting Rheem involved but they are telling us that there’s nothing wrong with that unit. Need class action suit.

ON 7/11/2013 purchased two replacement A/C units for my home from Home Depot. Home Depot sent out a contractor, Gilson (no longer in business) to install the units. On 8/19/2015 one of the units stopped cooling the house. Gilson sent a tech and they diagnosed the problem to be the compressor. They added a booster to get it working again. On 7/10/2019 the same unit failed. I contacted Gilson again, they stated the compressor is seized and needs to be replaced.

Approximately, 2 1/2 years ago I purchased a Rheem 3 ton air conditioning unit at a cost of $4,800. In May, 2019 the unit stopped cooling and I called the original installer. They informed me that the copper coil was leaking and would no longer hold Freon. They ordered a replacement part and installed a new coil for a cost of $1,004. This unit was not merchantable from the factory but Rheem maintains that there is only a limited warranty on parts. Rheem is manufacturing lemons and refusing to stand behind its product. It appears there is limited quality control. Other air conditioners I have owned have had minor repairs and lasted 10+ years.

The condenser coil in my 6 year old AC unit is leaking and no longer cools my house which is 90 degrees. The part is under warranty but is on backorder and has to be manufactured. A month and a half later in the 90 degree summer I still don't have the part and Rheem can not tell me an estimated time of arrival. What good is a warranty if Rheem can not fulfill it? A $1,000 repair under warranty is going to turn into a new unit (NOT a Rheem) for $6,000 plus. I will never buy a Rheem again! I have seen multiple other reviews saying the condenser coils in Rheem AC units typically are replaced prematurely due to poor design. Buyer beware.

We had a air conditioner installed June 4th 2019 and on June 2th we had thousand of dollars on water damage because it had NO water pan. We had damage to two floors in our house. The emergency pan was not connected. It will take 6-8 weeks to clean up the house.

After three years I had to replace my Rheem gas water heater. Due to issue in the gas chamber and it having a leak. After going back and forward with customer service for four days. They finally agreed to replaces it. Since it was still under warranty. But first I had to pay a license plumber to speak/confirm it to them. They didn't even asks for his license #. Two weeks later I'm back with no hot water. Due to new water heater having issue with gas chamber AGAIN. I had City Public Service come to check my gas lines/flow. They places a red tag on the heater and stated it was the CONTROL VALVE. Once again customer service said it could not be the control value. Due to it being new. They required a gas pressure count. Which is not cover under the warranty. I'm just ready to give up and just go buy a new one AND IT WON'T BE RHEEM!!!! But this is what they.

My air conditioner is barely 3 years old and the fan motor on the external air conditioning unit stopped working. A new fan and motor is going to take 7-10 business days to be available due to backorders! It is now 90 degrees in my house! In my non-professional opinion these parts are necessary parts and should be in the inventory. Very disappointed in the follow up customer service (and this unit cost over $5,000.00).

I had 2 Rheem HVAC units oGas/AC) installed in my home in May 2014. One unit is for upstairs, the other for downstairs. In October 2018, the downstairs unit would not cool properly, low on freon, technician added freon and a sealant to hopefully seal the leak in the A coil. Then May 2019 the upstairs unit A coil had to be replaced. Now today June 24, 2019, the downstairs unit A coil has to be replaced (guess the sealant did not work). By the way, according to the technician who installed the unit and did the repairs, in the upstairs unit stated that the warranty did not cover or expired?? Do money out of my pocket for PART & labor.

Purchased Rheem 4 ton HVAC April 2018. Unit failed in less than 24 hours. This was written off as foreign debris in lines and repaired at the cost of the service company who were also accompanied by a Rheem rep. Now 14 months later the indoor fan has decided to slow down not drawing enough air through the handler which caused heavy condensation to soak the filter thus restricting airflow further until the coil became completely iced over. Waiting to hear a response from Rheem on this one. Service Star repair rate for one hour of labor is more than 2 months of my total electric bill at 287.00. I'd steer clear of both of these companies as they're both profiting on selling consumers' junk.

We purchased a brand new Rheem air conditioning unit in July 2016. When it works, we very much enjoy the unit as it operates quietly and puts out good air flow. In June 2019, 3 short years later, it stopped working. We learned it was a leak in the coil. I get that things happen and I would have been okay other than the chain of events that occurred after. I was told that Rheem did not have the part available and it would need to be manufactured. I suppose such process takes 2 weeks because that is how long we will be without ac for. Our house is currently at 87 degrees. I called them to be proactive in finding a solution and was essentially told to go screw (you know the actual word) myself. This is inhumane. I will forever discourage everyone I know from working with or using a Rheem product. This company should be fined. My phone conversation was recorded, so Rheem, you can go listen to the disgusting customer service.

We bought this house 13 yrs ago. It had a Rheem water heater installed 3 yrs prior. I have never touched it. It has been running fine, but is most likely due soon. We are remodeling and will need to install a direct vent rather than chimney vent model. We’ll replace it with its comparable current model. Hopefully the replacement lasts as long.

We recently called their CS to deal with defect with our tankless water heater. The customer service was absolutely HORRIBLE. Rude, aggressive and absolutely outrageous in their behavior. I don't ever recall being treated this way by any firm. A CS rep named John literally spoke to me like he was in a fight with me. Offered no details I needed and was short with every answer. I WOULD ABSOLUTELY advise you stay away from this company and their products.

I bought two units in 2010 and have constant problems. Both are under warranty for parts. Every six months there is another problem. Replaced coils, replaced Freon on both units from leaking coils, replaced compressor, replaced regulator switch, replaced capacitors. Each time it costs about $450.00 = $1000 so I have spent over $2000,00 in the last 9 years for these pieces of JUNK. CLass Action Lawsuit needs to happen. Why do I have to pay the labor to constantly replace parts that are under warranty? Company should stand behind their products.

We purchased a 10-gallon water heater for my office just to run the DW and hot water for the sink - no biggie just 4 people in the office. Called Rheem. Gave them all of the info. Told them where it was and they said basically ** you since you did not put it in your house, your warranty has been downgraded from a six-year warranty to a 1-year warranty. DO NOT EVER BUY ANYTHING WITH THE NAME RHEEM ON IT EVER.

My mother in law purchased a Rheem unit. 6 1/2 years later it needed a complete overhaul. But was serviced serviced 4 times prior. They will not work with you and the warranty! So if they can’t stand behind there product I strongly recommend somewhere else before purchasing their product. She is a 72 year old woman and being taken advantage of! This is just awful!

I replaced my 15 yr old HVAC unit with a Rheem about 3 years ago. Since then, I've had the fan unit outside replaced in yr 2 as it was unbalanced. Not from misuse and not from damage. That leaves quality. Now in yr 3 I have a blower unit that is acting up and goes into alarm so frequently we'll turn the system off at night as there is no way to suppress the alarm. The tech said that the control unit in the motor senses hesitation in the motor and throws the alarm. When the blower doesn't start a second alarm is thrown for the main limit switch. A061F and T022F are the codes shown on the EcoNet t-stat display. The system is still under warranty but I'll end up paying over $300 in labor to replace another major component due to another quality issue. My old system wore out but never had issues like this. I would advise anyone NOT to buy a Rheem. Hope their QA people read this.

I purchased a Rheem 4 ton heat pump in Aug 2015. I've had a service contract since I purchased it. Last October I had to add freon to the unit when serviced. Now I have a complete leak of the system. They say it could $1000. repair even with parts covered. They don't cover any labor even though I kept service contract on unit. This unit is three years old and faulty. Don't buy a Rheem.

Had the unit installed in July 2016. The unit was on a maintenance program. After two and a half years leaks developed in the air handlers allowing the coolant to escape. Although the air handler is covered by warranty the labor to replace it is over $300.00. I was told this is not uncommon for this unit. Buyer beware.

We have a 4 yr old unit that has failed twice, one of those failures was the motor. Parts are in warranty, homeowner pays for labor, we have spent over $1,000 in these repairs. I contacted the manufacturer, they have an individual that you don’t get to talk to (distributor coordinator) that will decide if the labor expenses will be refunded. We never expected to have a 4 yr old unit that would need repairs. Do not invest in Rheem. I had to put 1 star because the system required it, other it would have been none.

I would give zero stars if I could. To make a long story tolerable to read, I purchased a new unit to the tune of over 3,000.00 with a 10-year warranty. I signed all the papers and used my own credit card to purchase. The warranty document states the Warranty is to the Purchaser- in 4-5 different places it states this. Now they will not honor my warranty because the house was not in my name at the time of installation. (I inherited the house) They claim they meant Owner, who is usually the purchaser. Well it doesn't state that. I sent a certified letter to the CEO and when I didn't hear back after a month I called yesterday and was told there wasn't even going to be a written reply. That's the way to run a company? NEVER AGAIN TO RHEEM/RUUD.

I have had this Rheem Heat Exchanger now for 4 years and was just told by my service man we will have to replace the A coils. After loading a dye into the system they are leaking. This will be the third set of A coils installed in the past 4 years because of leaking. These units are made in Mexico and are extremely unreliable. Never buy a Rheem anything. They are cheap junk. After reviewing a lot of glowing reviews I noticed they were mostly done by the retail outlets and service providers selling the units. They are cheaply made and very profitable to the dealers and they love them. We contacted Rheem about this issue again and got a solid, "I am sorry that is out of warranty." Beside we did the first replace under warranty parts only and the tech waived his installation charges. I will never buy anything made by Rheem.

Bought the unit in 2016, after 1 yr the coil leaked. Was charged over 1400 to install with freon, after 1 year it went again. Do not purchase a Rheem! Horrible. Very disappointed with the performance of this unit.

Heater stop working after 2 years and I can NOT get replacement because I bought my condo remodeled and don't know where the heater was purchased. It is still under warranty but they refuse to replace it.

We purchased a Rheem system in 2017. The system was installed by one of Rheem's listed contractors. After one year, the system began to malfunction and blow water into the ductwork and house. The unit in the garage overflowed and began to leak into the garage causing water damage. Ceilings inside the house were damaged by mold and water leakage. This caused extensive damage. Mold began to form around ductwork and near air conditioning outlets inside the house. I have not before had an A/C system malfunction in this way after just one year. Very poor quality system and I would recommend other more reliable brands over this.

I Purchased a new Rheem 3.5 ton heat pump system in 2011. In 2014 the A-Coil in the air handler started leaking freon and the system shut down. Rheem replaced the part under warranty but would not reimburse me the labor or the freon which cost $450. Then in 2016 the replacement coil started leaking just like the 1st replacement. Same story, Rheem replaced the part and I was out another $450. Now it's November 2018 and the 2nd replacement coil is leaking and I have no a/c. I have heard from HVAC repairman that there are many other people in the same situation and Rheem refuses to make any changes or improvements to the coil, so I expect this will go on indefinitely. Stay away from Rheem!

Bought it in April of 2017. Called up and registered the warranty the day it was installed, gave all information and documentation I was asked for. Died on Nov 1 2018, called the number on the water heater, was told the labor warranty was expired but parts were in warranty so they'd send the part, got the part on Tuesday, got it installed and still got 7 flashing red lights, so called back on Wednesday, the second tech I talked to on Wednesday said two failures of the same part were considered a complete failure. I'd have to bring the water heater back to point of purchase and they'd replace it.

We had 2 Rheem units installed during our home construction. In 3 1/2 years both units have gone out with leaking coils. Luckily the 1st unit was completely covered. Due to the time frame the unit stopped cooling. The 2nd unit has cost me over $850.00. I messaged Rheem but did not receive a response. After reading numerous reviews and statements from the company, I realize I will get the same response as all of the others, "Rheem will cover the failed part under warranty but everything else is between the consumer and the installer". Rheem will not completely back their products because maybe they know they have an unreliable product. The only way to stop a company like this is to put them out of business, so don't make the same mistake I did, look at the reviews prior to buying a unit and go with a different company.

I have been used for 11 yrs, no problem at all. I don’t know how long my previous owner has used. In 2015 I contacted the manufacturer by email, they are nice and respond quickly. I just want to be fair to tell my true experience.

I would not recommend ever buying a Rheem. I've had the unit for 5 years and the coils went bad. I was told by my HVAC company that they have had this problem numerous times with this model. The part is covered under warranty, but the freon that lost because of this bad part was not covered. This freon would not have been lost if not for the bad part, but the warranty says it's not covered. Therefore, it cost me over $600 for the repairs. As I read the reviews on this site, I see that others have the problem and the replacement coils have gone out in a year or so.

I bought this Rheem HVAC less than five years ago. It has so many problems such as bad compressor less than a year. Bad reverse value twice. Now I have to pay for labor and wasted freon. I did not want Rheem because of bad reviews but my contractor insisted on this brand. Please, please learn from my mistake. If a contractor insist on Rheem, go to another contractor.

Our Rheem Performance Platinum water heater's control panel started an electrical fire. I have numerous documents on it - fire department report, photos, etc. It caused smoke damage and carpet damage to our home. We are out a $2500 home insurance deductible due to the faulty appliance. After the incident I searched online regarding the particular make and model of this water heater and found out there is a recall for this very same reason. We were never notified by the manufacturer of this recall/defect. I had sent in my warranty card the day we had the water heater installed, but still did not receive notification. Notification could have prevent this fire at our house. I have tried contacting Rheem several times and have not received a response.

Two year old 5 ton premium unit. $9700 to install in July of 2016. Since this August I have had to pay $1500 to repair all the solder joints on the heat exchanger... Turns out it was made in China... Inferior solder corrodes and fails. Then one month later the secondary valve leaked (another 12lbs of Freon @$76/lb). Another $1400 to fix. Then two weeks later the control board fried...the installer is now telling me I need to buy a new unit. BS!

I purchased a top of the line 12 year model less than a year ago at our local Home Depot. It worked like a champ until suddenly last night, Thursday, we had no hot water. I went to the Rheem's website and attempted to leave a message. However after a few attempts I realized that I wasn't being allowed to leave a message.

Have two units at my home in Northern Virginia. Been through 5 units over the past 6 years and at least 4 other service calls. Leaks, compressor, blower motor, control board, etc. Latest issue is leak in coil outside where coil goes through bracket... Likely due to wear caused by vibration. This one should have been anticipated by engineers and mitigated with simple, low-cost (pennies) solution. Had multiple Rheem installers/service folks out so it's not likely them. Done with Rheem for my lifetime and letting other folks know my experience as well to help as many as I can.

Clearly based on the handful of reviews I have read quickly here, I will just be further confirming the total lack of responsibility that Rheem takes in their products, as well as the gross incompetence and total lack of regard that their Customer Service Department has for the reputation of the company, much less the customer (Specifically you Supervisor Tim). I should not be out of pocket $1,460 dollars on labor and supplies related to a faulty AC unit in a 5 year period when the warranty is for 10 years.

Installed AC in September 2012. I am now in need of a fourth reversing value. Total cost less current charges $2000. Local representative has recommended replacement of outside unit at no cost. But I would need to purchase air handler in attic. When I questioned this he stated they only come as a package. Called Rheem warranty department. They confirmed they only came as a complete system and I would need to purchase the replacement air handler. I questioned that logic as since the original outdoor unit was being replaced due to a problem the attic unit should be replaced at no cost. The system has been down since the first week of July 2018. Have made several follow up calls to no avail. Stay away!

Horrible experience. Call center rude, not helpful. l've been without hot water for almost a week. Why is it so difficult to get a new heater when it's under warranty. Then they want me to buy a new heater and they said they would reimburse me 260. You would think if a company is getting nothing but 1-star ratings they we would change something, shows the character of the company brand. I would never buy a Rheem product again.

In 2017, my Ruud/Rheem AC starts to leak Freon after installation 6 years ago. Even though the coil failed a little earlier than the other brands I've use, I didn't blame on Rheem and thought it might be wear and tear. I replaced a new Rheem evaporator coil and pay the Freon refill on my own. Now after one summer use, the new replaced coil starts to leak Freon again. A technician came to check and said I the coil I got from Rheem in 2017 is an originally defective part and I have to replace it again, which is another thousand dollars. Why do I have to spend thousands dollars to replace coil and refill Freon every summer if Rheem's product is qualified? Is there any other AC brands have to be replaced coil and refill Freon every summer? Rheem refused to offer any explanation and technical assistance. Such an irresponsible and sly company! Shame on Rheem and will never purchase their product again!

I haven't even gotten through 5 summers without having to pay $1156 for labor and coolant for two major repairs to my Rheem A/C unit. The second issue is the most frustrating because it was responsible for almost $1000 of these bill and my installer informed me that Rheem was well aware of the failures of the coil (due to the poor quality of steel that they get from China as well as a foreign substance/powder, which contributes to the coil corrosion) and had they done the right thing and re-called this part then they would have also done the right thing and picked up the cost for the repair.

Bought this unit because it was suppose to be the best. The unit has been out in dangerous heat conditions. My wife and I are both disabled and we have not been able to get it fixed and we have had to go to a hotel. This is disgraceful and it should be noted that Rheem is getting terrible reviews also. Do your homework. Don't take anyone's opinion. It's all about $$$!!!

Beware of new units arriving with broken factory welds. This means you will constantly be paying for service calls and coolant replacement. Then when you contact Rheem be prepared to be talked down to and expect no reimbursement for coolant or labor. I honestly hope this business goes bankrupt.

Bought 2 Rheem units over 33 years. Both blew out. Will never buy another Rheem again. We believe the last one was defective after 13 years. Called for maintenance just about every 3 months since bought in 2005. Blew up in 2018!

Purchased and had installed a new Rheem water heater by Home Depot. The installation went well but the new heater was defective and leaked hot water from the top of the unit... I called the Rheem number listed on the side of the water heater and got a call center where I was placed on hold and then no one ever returned. The second attempt to call resulted in being transferred to a "technician" who never answered. The third attempt: I was told to dig out insulation from the top of the heater to find where it was leaking and repair it myself. I was also told to go out and buy a plug that was missing from the top of the unit. The fourth attempt: I was told to check the water pressure! It's obvious that the personnel in the Rheem call center are not trained in troubleshooting issues and they'll hang up or transfer you if they don't know the answer to resolving a warranty problem. I had to call Home Depot to get the water heater replaced.

Home Depot sold us a Rheem energy efficient air conditioning unit. Not only was it $6000 but it has increased our electric bill and does not cool the house at all. When the temperatures are above 80 (which is most days in Florida) the unit will not cool the house down especially if I am cleaning, cooking or have company. We called their local technicians during our warranty and they told us it was fine and to wait until next year to see if it was just a hot summer. It is now year 3. We are out of warranty and it still doesn’t perform well. Will never do business with this company again.

Alright, so after having bought a home (Spring, 2017) My water Heater started failing (which was okay with me, it's a new house, things fail, it was still under warranty, but I wanted longer showers). So, I bought a new one. Within 3 days, the water heater failed, knocked out my power, and began leaking from the electrical components. Yep. So, I called, and emailed, to get it replaced. After having spent a non-consecutive time span of 15 hours on hold between Rheem and Home Depot, I was continuously growing more and more frustrated. FINALLY, a poor customer service girl, who spent around 45 minutes of her day at Home Depot, had to jump through about a thousand hoops--2 months later. Yep, because of these people, I had been 2 months without hot water, and all of the fun that that brings (YAY!). That was over two weeks ago.

My 2 year old motor on top of my condenser failed. It cost me 399.00 for labor. The manager of the company told me that the motors are often failing. They overheat and fail. I called Rheem, and was told the supplier’s representative could help. The manager told me they have tried with no success. He told me that they no longer recommend Rheem. I thought they were the best. I am extremely disappointed. There needs to be another class action suit, like there is against Rheem for their faulty aluminum condensers.

We got into our new house in 2013. Within 3 years we started having a cooling problem and called out a tech. The coils was horrid and we need more coolant. I was not informed by Rheem that there was a problem with the copper material they used to make these coils!! My "warranty" only covers labor for the first year and parts for ten years. We paid the tech and now a year and a half later, we started having the same problem... the AC isn't cooling again!! Called a tech and he said our coil needs to be replaced and it would still cost us "after the warranty", about $1,000.00!! This is ridiculous for only 5 years of use!! You might as well say it started in the "3" year old time period because of the first service call for "not cooling"! I am disabled with a fixed income and my mother doesn't make a lot of money either.

My Rheem HVAC is only three years old and the high pressure line to the sensor split causing all of the freon to leak out. I would say this was a very poor design not allowing any flex space in the high pressure line. Model # RH1T3617STANJA.

On Tuesday, May 1, 2018 my water heater, which was purchased and installed on 8/28/17 stopped working. We contacted Rheem and was told that they would send a replacement part and would send someone to install it. After we received the part, Rheem told us that they did not have anyone to service our area and we would have to find our own person. We contacted several companies and we finally found someone to come out, but they wanted to be paid at the point of service. The contractor informed us that it was the wrong part, so we contacted the company again and they sent us another part. The new part arrived on Friday, May 4, 2018 and after installation the contractor informed us that the machine needed to be replaced.

Terrible. Sent wrong model. First time had plumber install in unit, it overheated and filled drip pan. I paid plumber $390.00. Finally got correct thermostat, I paid plumber AGAIN. Tried to order part by numbers on old part but Rheem said it did not go by these numbers. 2nd part came. It same numbers as old part. Talking to plumbers they say they have same problem.

Recently purchased a home (Feb 2018). The seller replaced all appliances prior to selling including a Rheem water heater. The water heater became defective in less than a year. The company refuses to honor its 12 year warranty for the product installed less than a year ago due to the fact I am not the original purchaser of the unit. What happened to companies standing behind their products? I started looking at reviews and have found very few that have been positive about this household name company. Will not be purchasing any products from Rheem in the future. Very disappointed.

My Rheem central a/c is 4 yrs old. I've had an issue with a leak in the outside unit and now I've had to replace the inside coil because of a leak. I've been around Rheem for 40 yrs and they have been reliable in the past but not now. If this company is cutting corners to make more profit they are headed down a dead end road. If this inside coil goes out again I will not get it replaced by a Rheem product (which the part should be under warranty) which means I will in effect be buying an inside unit 3 times and outside unit twice. I'm disgusted to the max and will not recommend Rheem to anyone nor will I use it again as well!!!! Rheem you have my email and you can contact me at will. DISGUSTED IN BUSH, LA.

Bought new water heater Tuesday, got the 9 year warranty. Guess what, new water heater doesn't work. Friday called toll free number see if warranty would cover parts that need to be replaced and work. Rheem calls back to inform us that we live too far away from a tech to send one. That we would have to call the plumber ourselves and pay for all work. We then send the invoice to Rheem and they decide if they will reimburse us for it, but only up to $125.

Catastrophic failure of the reversing valve in 2 years old Rheem heat pump vented all refrigerant. $253.00 Cost to find failure. $600.00 Cost of labor to replacing their failed reversing valve. $450.00 Cost to replace refrigerant caused by failure of their reversing valve. $0.00 Cost of parts. $0.00 (Only thing covered under 10 years’ warranty). Costs covered by the famous Rheem 10 years’ warranty $0.00. Likelihood that Rheem/Ruud will ever see my business or anyone I know again 0%. This short-sighted strategy creates an incentive to produce subpar products. I highly recommend looking at another heating and air supplier and pay close attention to what they cover in their warranty.

I filed a warranty claim with the company via their web form with all the required information. Rheem never responded one way or the other, on a water heater that failed after just two years on a 6 year warranty. During installation we discovered that half of the gas heating unit was missing. Rheem graciously sent us a new heating unit, though, as it turned out, even that was defective, but was able to repair with locally sourced parts. Between my father and I we have used Rheem water heaters in this house for over 60 years, but obviously, there must be new management, who neither cares about quality control or fairness in business practices. Serial Number Q421515023. Model Number XG29T06EC32U1. Date of Purchase 11/11/2015.

Had the one fail after 3 years and was told I had to bring it to Home Depot myself and then Home Depot only gave me a credit for lowest sale price of the unit instead of even exchange. Anywho as I needed a water heater and I'd rather use the credit then lose it all I decided to pay the difference and bought the platinum edition unit with the 12 year warranty with 3 year in home labor coverage. However, 2 hours after install I noticed the pan was filled with dirty water. Turned out the internal tank failed. POOR quality control. No way this tank was tested at 300psi as the sticker states. Maybe the brand but not my specific tank!

We purchased a hot water heater on December 6th, 2017 and it stopped working on December 19th, 2017. We called Rheem on the 20th and they dispatched a plumber to come out on the 21st, he showed up on the 22nd. He started up the unit and said we needed new parts and he would call Rheem to let them know which parts need to be shipped to the house. I called Rheem on Friday the 29th because the unit stopped producing hot water again and the parts were never ordered. We've been without hot water since Friday the 29th. Hold time to speak to customer service is 40 minutes. I've been calling everyday 2 to 3 times a day to see if the parts were ordered and still have no answer. It's -6 degrees and I've been without hot water for 5 full days. Not acceptable! I would never recommend Rheem products to anyone! I understand that the unit itself failed but customer service is ridiculous!

I'm a professional plumber. Rheem Ruud has been decreasing in quality for the last few years, but what really enrages me is their customer service. You'll wait over an hour to talk to someone. Every. Single. Time. Half the time, you get hung up on when they transfer your call, so guess what? Another hour of waiting. As someone who has to bill for time, these people are thieves. I would NEVER buy one of their products.

Installed a water heater that worked for two days. Called customer support. Spent 20 minutes waiting, only to be redirected to a "technician" with a 40 minute wait. I got a teenaged millennial who had never installed a water heater and clearly wanted me off the queue. I got exactly one question, what's the voltage across the incoming electrical leads. Despite both leads providing 120VAC, I was told it was an electrical problem, determined by ONE test, and dismissed. No other diagnostics were performed and no interest in what, where are when anything happened. Describing the problem and steps taken was of no interest to the teenager on the other end. Clearly designed to avoid actual customer service. So if you want to talk to a know-it-all teenager on a phone in a cube, call Rheem customer support. If ya want to fix your WH, try YouTube and Amazon.

We moved into our new place in 2012 and a month later the Rheem gas hot water heater blew its side. We were relieved to find it was under warranty but it still cost us $600 to have the new unit installed. One month less than 5 years, the HW heater blew its side again flooding our basement. I called Rheem and they told me there is no warranty on this unit since it was already a warranty replacement. I tried demanding a better solution than that but the person hung up on me and I never heard back from them despite numerous attempts.

I installed a new Rheem A/C in Feb. 2015. In May 2016, the coil in the A/C failed. It was just over 12 months in service. Rheem paid for the coil but would not pay the labor. The reinstall was done badly and I was engaged in a 6 month back and forth battle with the installers to get Rheem to at consider paying the labor but no deal. Now Oct. 2017, the Coil has failed again and will also need to be replaced. The quality of these Rheem Units is very poor. I am told the coils are aluminum and they do not last long when in contact with dissimilar metals. Rheem doesn't care how many times you replace them as long as you keep coming back for more. They are also made in Mexico if that has anything to do with it. If that were not enough, I live in a condo and there are many of these units here, many of them have had coils fail and been replaced.

I had a complete change out of both inner and outer units in my home. Fan motor was 1st to go. It has a printed circuit board on the end of it and was a whopping 500 dollars. Now I have had technician out twice out this fall and the diagnosis is the unit needs to be replaced. Guess what - just out of warranty. After calling Rheem and not asking for a warranty replacement but a little help on the cost for a new one they declined. They said, "Sorry mechanical items fail." Buyers beware. I wish I had did more research before purchasing this product.

This will be the second time in a four-year period to have to change out the coil unit and RHEEM will not cover labor charges to do this!!! That's how they back their sorry equipment. Just last I had to leak in compressor, thank goodness I had a great service company that was able to repair rather than replace because the irresponsible company that installed the unit didn't register it!!! Come on RHEEM stand behind your product!!!

Updated on 06/10/2020: Update. I continue to have issues with the 2017 Rheem air conditioner installed at my house. Rheem never followed up on my calls. I had a twenty year old Carrier that worked better and gave less problems at 20yrs. Don’t let anyone convince you to install a Rheem. It is loud, the motor failed once In 2019 and is failing again in 2020. Capacitor failed in 2019. It does not cool well and is more expensive pushing up my electricity bill. How my twenty year unit was cheaper to run is beyond me but Rheem managed to manufacture something less efficient than a unit twenty years old. If you want to quit your job and dedicate your life to dealing with AC problems, this is the unit for you.

I purchased a new water heater from Rheem and had it installed. I never got hot water and it took almost 2 weeks for Rheem to give me a new one. Customer Service was horrific and the most incompetent people I have ever had to deal with. I spoke with them and told them that my water heater has never worked and they shipped out part after part and finally gave me a new one. My family was in a new place and had no hot water for almost 2 weeks!! There was nothing but an, "Oops, I'm sorry." from Rheem. I have never been so dissatisfied and so infuriated at a company before in my life! I will never buy anything from Rheem again. I suggest everyone save their money and buy from anyone but Rheem!!

Hot water heater. Buy 1 yr warranty. Buy 3 yr warranty. Buy 6 yr warranty. Buy 10yr warranty. If in a business, Rheem automatically reduces warranty to 1 yr, regardless if you paid for more warranty or not. Gas valve failure exactly 1 yr 1 mo later and Rheem... reemed us. Water heater $600... new valve... $226. I will never buy anything ever with Rheem on the tag. Un-ethical company.

Installed a Rheem AC in 2014. It has a 10 year warranty. The installer is Efficient Home solutions. They are the distributor in the Dallas Area. The AC stopped working not long after the service visit by Efficient home solutions. The Valve which monitors the flow of the Freon just stopped working, so no cooling at all. & 189.00 to install a lubricating oil to see if it work. Then if it does not work, Replace the monitor/valve. Cost of replacing the part which is still under warranty will be $1400.00. I begin to wonder if the two, Rheem and their distributor Efficient Home Solutions don't have an arrangement to ensnare unwitting customers to collect labor and visit charges. I would not recommend either Rheem or their distributor Efficient Home Solutions.

We have a five year old tankless water heater. The gas control valve went out. We were told this rarely happens. There is only a five year warranty on parts and we missed the deadline by four months. Rheem customer service rep was very rude. Our plumber recommended Rheem because they had a reputation for good products and parts. I wished I would have researched instead of taking his word for it. I would never buy a Rheem product again.

When did I just have my 4th hot water tank replaced? It is fine only that they fail before the warranty is up (home was built in 2000). But it is still not free. Of course there is an up charge and installation.

I bought a Rheem heating and air unit back in 200. The whole thing is going out now. Had a warranty for 5 years. Shortly after the warranty expires have to put a new fan motor. The electric component on a side went out and now the compressor is out which run anywhere between 1700 and $3,000 and they're saying that my condenser looks like it might be going out so I need a whole new unit on top of all this. My heater motor bearings are going out so now I need a whole new unit.

Hot H20 tank failed after 4.5 yrs. Rheem will not honor 7 yr. warranty because there is no longer a commercial dealer in my town. Beware of poor/no customer support with this company. Very disappointed, in what used to be a dependable company.

We installed a Rheem tankless water heater system in February 2017 and starting about a year ago, it has consistently failed to produce hot water. It appears to be a computer/software problem, as our plumber is able to reboot it, but we have not been able to do so following the manual. The reboot may last a few weeks, or 24 hours, and there seems to be no discernible trigger. Our next step will be to remove the system and replace it with traditional water heaters.

Had an entire new RHEEM 18 Seer HVAC System installed in late November, 2011. It has never worked properly. In particular the AC has been problematic from day one. Last year the diagnosis was a leaky coil that has not been replaced, to date, because the distributor did not honor the warranty and then could not locate a replacement part. Finally a replacement COIL was manufactured. Now the fan and motor needs to be replaced and I have to wait for the part. I have spent hundreds of dollars and countless hours trying to have working AC for over 6 years. In addition, I cannot get anybody at RHEEM HQ to take responsibility. DO NOT PURCHASE RHEEM EQUIPMENT, it's unreliable and the company does not even stock replacement parts! What a rip off.

We had a Rheem 5 ton A/C unit installed a couple of years ago. Our installer is a great person and has installed other units in our home. This unit, however, has never cooled. I have records of my many calls and emails to him. He has come to our home more times than I can count. He over engineered the duct work, etc to try to get this unit to cool but still, no luck. I called the supplier here in Nashville and he offered me a couple hundred dollars from their slush fund for dissatisfied customers (eye roll) to contribute toward my service fees that I am having to pay to get this NEW $7,000 unit serviced.

My tankless LP gas water heater froze and burst a copper inlet water pipe. It should have gravity drained last fall, but crappy design somehow didn't allow it. So when I turned it on this spring, water was everywhere. I called Rheem to get a new copper tube. "It's an unavailable part. We don't stock it." Now what village idiot designs an appliance that is prone to freezing, fails, and you have no option but to throw it out and buy another? Like I would EVER buy another product from a loser company that designs and operates this way??? The managers and engineers should be ashamed. What fools. But fool me once, shame on me? Not in this case. Shame on them for being idiots and having no concern about their customers, who are the reason they are in business...

Yesterday, June 7, 2017, I purchased a Rheem top of the line, 50 gallon water heater from Home Depot on Capital Expressway in San Jose California. It worked for only an hour and then shut off and could not be restarted. My licensed contractor called the telephone number on the Rheem water heater 866-279-4566 as directed on the label attached to the water heater. He was treated unbelievably rudely and was instructed to take the entire burner mechanism out of the water heater which involved disconnecting all the internal gas lines and wires!!! We explained that it was illegal for us to do that since we had neither the tools or instructions to ensure that there was no gas leak upon reassembly. In response the Rheem technician stated, "Just do it and call me back." He then hung up on us.

I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!

Basically, I bought two Ruud/Rheem air conditioners from a local company and the 2011 air conditioner started to leak Freon as far as I can tell in 2016. Upon investigation and numerous calls I became aware that the company is selling units with copper coils (aluminum is the best choice) that are eaten through by the Freon and thus cause leaks in the coils which and in turn the unit shuts down.

We hired Gilson through Home Depot in May 2011 to get this brand new Rheem cental AC system. It came with 5 years warranty but it started leaking the Freon gas within the first 4 years. Gilson was bought by AJ Perri so AJ Perri recharged the gas which cost me about $150. Then the Air Handler stopped working! They think that the motor went bad this time and it will cost roughly $1700 to $1800. I basically received a LEMON from Gilson and unfortunately AJ Perri is extremely expensive!!!! I tried contacting Rheem directly but they didn't respond to my complain either.

Purchased and had professional installation on a Rheem 40 gallon water heater with a 9 year warranty on 1/30/2015. This morning 5/3/2017 just a few months over 2 years the unit failed and needs to be replaced. Now I am out $500.00 labor and must pay the difference between today's price and the price I originally paid for the water heater... Spoke with customer service and of course they won't pay since I am over the two year parts and labor portion of the 9 year warranty. What a ripoff! They know they are making junk and are smart enough to limit the warranty so they are not responsible for labor when their inferior products fail prematurely. Don't get Rheemed like I did and stay clear of these poor quality products.

I bought a 40 gallons of Rheem water heater in late 2015 from Home Depot in Baldwin park, California and it has stop working since October 2016. This unit I bought for my rental property. The tenant complained about no hot water since last year. I called 800.279.4566 sticker labeled on w/ H but no human answer except the robot phone advertising. I also have other homeowner told me about the same issue of the same brand. Can anyone help? I also called Rheem tech support number but same advertising.

I purchased an entirely-new Rheem heating and cooling system in very early 2013 (paid in full 3/2/13), having the RASL048JEC compressor-condenser unit, and RGPE-07NBRQR air handler/gas furnace unit. The Rheem compressor is a microprocessor-controlled, dual compressor design. From summer of 2014 onward, this compressor will "latch up" and not self-recover from any disturbance of the AC power coming to my home: brief power outages or brownouts will cause it to stay off. Originally, just pulling the fuse cartridges for 2-3 minutes and re-inserting... would make the unit recover.