Rheem

We had a Rheem 5 ton A/C unit installed a couple of years ago. Our installer is a great person and has installed other units in our home. This unit, however, has never cooled. I have records of my many calls and emails to him. He has come to our home more times than I can count. He over engineered the duct work, etc to try to get this unit to cool but still, no luck. I called the supplier here in Nashville and he offered me a couple hundred dollars from their slush fund for dissatisfied customers (eye roll) to contribute toward my service fees that I am having to pay to get this NEW $7,000 unit serviced.

My tankless LP gas water heater froze and burst a copper inlet water pipe. It should have gravity drained last fall, but crappy design somehow didn't allow it. So when I turned it on this spring, water was everywhere. I called Rheem to get a new copper tube. "It's an unavailable part. We don't stock it." Now what village idiot designs an appliance that is prone to freezing, fails, and you have no option but to throw it out and buy another? Like I would EVER buy another product from a loser company that designs and operates this way??? The managers and engineers should be ashamed. What fools. But fool me once, shame on me? Not in this case. Shame on them for being idiots and having no concern about their customers, who are the reason they are in business...

Yesterday, June 7, 2017, I purchased a Rheem top of the line, 50 gallon water heater from Home Depot on Capital Expressway in San Jose California. It worked for only an hour and then shut off and could not be restarted. My licensed contractor called the telephone number on the Rheem water heater 866-279-4566 as directed on the label attached to the water heater. He was treated unbelievably rudely and was instructed to take the entire burner mechanism out of the water heater which involved disconnecting all the internal gas lines and wires!!! We explained that it was illegal for us to do that since we had neither the tools or instructions to ensure that there was no gas leak upon reassembly. In response the Rheem technician stated, "Just do it and call me back." He then hung up on us.

I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!

Basically, I bought two Ruud/Rheem air conditioners from a local company and the 2011 air conditioner started to leak Freon as far as I can tell in 2016. Upon investigation and numerous calls I became aware that the company is selling units with copper coils (aluminum is the best choice) that are eaten through by the Freon and thus cause leaks in the coils which and in turn the unit shuts down.

We hired Gilson through Home Depot in May 2011 to get this brand new Rheem cental AC system. It came with 5 years warranty but it started leaking the Freon gas within the first 4 years. Gilson was bought by AJ Perri so AJ Perri recharged the gas which cost me about $150. Then the Air Handler stopped working! They think that the motor went bad this time and it will cost roughly $1700 to $1800. I basically received a LEMON from Gilson and unfortunately AJ Perri is extremely expensive!!!! I tried contacting Rheem directly but they didn't respond to my complain either.

Purchased and had professional installation on a Rheem 40 gallon water heater with a 9 year warranty on 1/30/2015. This morning 5/3/2017 just a few months over 2 years the unit failed and needs to be replaced. Now I am out $500.00 labor and must pay the difference between today's price and the price I originally paid for the water heater... Spoke with customer service and of course they won't pay since I am over the two year parts and labor portion of the 9 year warranty. What a ripoff! They know they are making junk and are smart enough to limit the warranty so they are not responsible for labor when their inferior products fail prematurely. Don't get Rheemed like I did and stay clear of these poor quality products.

I bought a 40 gallons of Rheem water heater in late 2015 from Home Depot in Baldwin park, California and it has stop working since October 2016. This unit I bought for my rental property. The tenant complained about no hot water since last year. I called 800.279.4566 sticker labeled on w/ H but no human answer except the robot phone advertising. I also have other homeowner told me about the same issue of the same brand. Can anyone help? I also called Rheem tech support number but same advertising.

I purchased an entirely-new Rheem heating and cooling system in very early 2013 (paid in full 3/2/13), having the RASL048JEC compressor-condenser unit, and RGPE-07NBRQR air handler/gas furnace unit. The Rheem compressor is a microprocessor-controlled, dual compressor design. From summer of 2014 onward, this compressor will "latch up" and not self-recover from any disturbance of the AC power coming to my home: brief power outages or brownouts will cause it to stay off. Originally, just pulling the fuse cartridges for 2-3 minutes and re-inserting... would make the unit recover.

If you thinking getting a tankless water tank think about it. It can take up to 75 second to get hot water, if you do not have a recirculation loop in your house forget it. The Rheem does not have a buffer tank in the unit. You will have to get install a recirculation pump and a mini water tank beside to keep a certain quantity of hot water to be use until the tank warm up the rest of the water you need.

Rheem hot water heaters are junk, don't waste your money! I purchase a new Rheem hot water heater less than five (5) months ago from Home Depot and it has already gone bad. We followed the proper channels and called Rheem customer service department and they figured out what they believed went bad on the unit. The customer service representative promised to overnight the part and told us how to replace the part.

Just want to pass along my experience with a substantial investment which I should have researched better. On Jul. 18 2011 I purchased a Rheem combo of aircon, furnace, and water heater. The price was reasonable and I received tax credits. On Jan. 13 this year after 5 and a half years the blower motor went out on a night where it was 7 degrees. That cost me $574.00 account 10-year warr. void if you don't have annual maintenance. This is an easy way to not stand behind your product.

I replaced my old hot water tank with a Rheem energy efficient model Guardian System RHGPRO50-40F. Same size as my former tank. When I fill my bath tub the hot water turns lukewarm after a few minutes. The licensed installer told me that this is the way that all new energy efficient hot water tanks work and that the next person to run hot water for a bath or shower would not experience this. Seriously? His suggestion was to run some hot water about 20 minutes before I filled the bath tub and when filling the bath to only turn the hot water faucet on the bath 1/2 way.

I have a 3 years old water heater and it broke from the inside. The warranty is supposedly 6 years old, but they are saying since the house changed ownership. Do not buy Rheem, this is a very bad quality!!! And they are very dishonest. They claim the warranty is 6 years, but what does it has to do if you change ownership? They should give a warranty to the water heater, not the owner. DO NOT BUY RHEEM. They are better alternatives.

It amazes me that I cannot contact billing at Rheem. They owe me over $500 since December 8th, 2016. I still do not have check and it is January 19th, 2017. I cannot call and they do not respond to emails. I have to call support and have them call billing to find out. This is ridiculous service.

Last Spring 2016, I had a contractor install air conditioning in my 2 story house beach house. It was not possible to run ducts on the first floor so Fujitsu ductless was installed and works beautifully. Unfortunately, on the second floor I had central air conditioning installed and paid additional to upgrade to the Ruud brand. Big Mistake! The contractor had problems upon problems with the equipment. Because the equipment did not work, the compressor had to be installed twice and the coil/air handler needed to be installed three times. In summary, the contractor wasn't happy with all the time he spent and wasn't paid for and the installation wasn't finished until mid summer ruining my summer.

April 2014 I purchased a Richmond (made by Rheem) LP tankless water heater to replace a 15 year old Paloma that had finally sprung a leak. Purchase cost was $800 at the Rapid City Menards, I did not purchase an extended warranty. January 2017 I noticed a leak of water under the Rheem/Richmond heater. Upon removing the cover I discovered the heat exchange plenum had failed and was leaking water into the exhaust fan housing and ultimately into the electrical connections in the bottom of the heater.

We purchased a new A/C unit on March 12, 2014 for a secondary home in Fla. This unit is not a rental. It is used by us a few months a year. We purchased the property a few years before and it still had the original a/c, so we decided to be safe and buy a new one. MISTAKE! We used a local A/C company in that area and purchased a RHEEM along with the semi annual maintenance contract. We recently made a trip to Fla and found that the a/c wasn't working and that it also froze up causing wet floors.

I purchased a 40 gallon Rheem water heater in August, 2016. This past Tuesday, no hot water. Plumber came and replaced the bad Thermo coupler. Tonight came home to no hot water. Plumber came, said it is a faulty gas valve. He gave me a choice-back-order a replacement part for $300.00 and wait days to get it and add in labor or it would be cheaper to replace the water heater. That is what I opted for. I am wildly disappointed in that Rheem unit. It was nothing but trouble from day one!

I purchased this 38 gal water heater and installed it in August. In February the water heater failed. I called Rheem at that time and they wanted me to diagnose the problem. After a week of screwing around they sent out a tech and it was repaired. In December same thing, water heater failed again. Runaround on the phone and again they want me to work on water heater. Said water heater is out of labor warranty. Their parts are continue to fail. They should stand behind their product but don't. My serial number is MO41516904.

We bought our system a little over 6 yrs ago and we had to replace the blower motor twice since we got it. At a cost of 600.00 a pop. Rheem never pitch in a penny towards repairs. Even went the motor went out under their coverage period.

I bought a 75 gallons water heater and it stopped working in 6 months. Contacted Rheem to have it fixed. And they sent me replacement parts while claimed that my labor warranty is not available (on the heater's specification and receipt stated 1 year labor and 6 years parts warranty). They took almost a month to have this issue solved with multiple parts sent. 6 months later, the heater failed again. This time, they want me to get a multimeter and test each components to find out which one fail so they can send me that part. My family is without heated water for another month during this cold winter. I will not buy another Rheem or company related products after this horrible experience.

Purchased brand new 5 ton rheem a/c for my home 5/14/2014. The unit is junk. Replaced so far coil, motor, freon, etc. My wife has heart disease and we've paid out so much $$ and now 2 years later we are still without a/c here in port st lucie, fl. We live in a community of over 2000 homes many, many of which have had same issues with their Rheem a/c. They are junk, junk, junk.

My new home has a Rheem RP14 installed. It's terrible. At 32 degrees it produces almost no heat. As a comparison, I lived in a home for over 5 years and had a 2009 model year American Standard base model/builder grade heat pump that performed much better. With the American Standard HP, it would produce heat down to the mid to low 20's before tapping out. At 32 degrees, a heat pump should be producing a decent amount of heat but this Rheem is really bad!!

I bought this new Rheem Package Air Conditioner in 2009. It worked well till 2016. In the past 8 weeks it has proved to have shoddy workmanship at 2 of its soldered joints on the low side. One time in 9/25/2016 I lost all the refrigerant because of a poor solder joint. It was repaired and pressure tested for other leaks. On 11/9/2016 another solder joint cracked from shoddy workmanship from Rheem. The costs to have these 2 repairs were in excess of $700.00. The Rheem company states they will only warranty parts that are defective and will NOT warranty their workmanship. I asked numerous times why they would not warranty their "shoddy" workmanship. The customer service representative would NOT answer my question. STAY AWAY FROM THIS COMPANY. They want to sell but they do not want to stand by their product due to their poor and shoddy workmanship.

My Ruud furnace had its blower board replaced two years ago and shorted out again on a furnace that is only 14 years old (ave life approximates 20 years). Additionally, the inducer motor has failed too, making it difficult to justify the repair expense versus shelling out for a totally new furnace. I reached out to Ruud customer service and they basically said "oh well, too bad". They had no sympathy, offered up no solutions, and had no interest in persuading me to buy a new Ruud or Rheem furnace. They did not care at all whether I was a customer or not. Absolutely unforgivable way to treat people that spend thousands on their machines. Will never buy Ruud/Rheem again.

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor, the coil and most recently the motor! It's still under warranty, so they ordered a replacement parts but I have paid over $1500.00 in labor. The first problem happened only 3 months after the unit was installed! Now my upstairs unit is doing the same exact thing. I called Rheem but was told there is nothing they can do about the labor but the parts were free under the warranty. Very frustrating. What can we do? Inferior materials?

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor two times and now the coil has blow out. My air conditioning company came out Sunday and removed the cover and the whole inside was covered with oil. It's still under warranty, so they ordered a replacement coil on Monday and I received a call today that it is on back order from Rheem and they don't know when they will receive it. I called Rheem customer service and was told to call my service company and have them call a district supervisor. I live in Florida and it is getting a little cooler (80's during the day). It's still hot without an air conditioner. I've been reading other reviews and it seems that I'm not alone. THIS WILL BE MY LAST RHEEM PRODUCT.

Rheem is horrible, if an HVAC contractor tries to sell you one get rid of him as well. I installed 3 units at my house in 2012 and after a year I had to replace an evaporator coil on one unit. After 2 years all three evaporator coils were leaking and need to be replaced as well as numerous other problems. Rheem covers parts but not labor, every visit has been at least $500. The comfort control 2 (Rheem Thermostat RHC-TST551CMMS) is not programmable to a laymen, they don't give you a manual. Try to find any information for Rheem online other than to fix one or buy one. There is none, they sweep the internet so you call the repair facility nearest you so they can come out and charge you to repair it.

Bought two units. One failed 11 months in. I have spent days and hundreds of dollars replacing what they told me. Every-time, to find out it wasn't that. I even got up to a level 3 supervisor. Worst support in history. They are doing everything they can to not pay for a repair. I'm done with them at this point.