Rheem Reviews

Do not buy a Rheem water heater. I drained my 2 year old Rheem classic gas water heater as recommended and it would not restart. In troubleshooting I discovered a known issue with the gas control valves. I contacted Rheem as it was still under warranty and spent almost 4 hours on the phone going through their troubleshooting and warranty process. They finally admitted the known problem was due to a faulty Italian part (GCU) they used when they ran into supply chain problems during the pandemic. I scheduled an appointment with one of their certified/recommended partners and got an estimate on $800 in labor. I received the part from Rheem and installed it myself in an hour. They do not stand behind their products but did give me free shipping as a "courtesy."

Our hot water heater exploded after two years, endangering my family. I am pursuing legal counsel and advising everyone I know to NEVER purchase one of these dangerous products. Although our unit was still under warranty, we were only given a $450 exchange though we spent far more on the unit that exploded. I waited on the phone for 45 minutes to get anyone to speak to me. Spreading the word to everyone that Rheem products are dangerous.

Bought a house, 3 months after moving in, had to force the sellers to install a new water heater at no charge to me, so I didn't have a receipt. 3 years later water heater problems, hired a plumber, told me it was leaking and needs to be replaced. Called Home Depot, got transferred to Rheem. First lady I talked to lied to me on the phone and said I needed to hang up and call back after emailing photos which can be done in 2 seconds while still on the phone. 2nd lady I talked to lied to me, told me that my warranty exchange was approved and that I should bring my old water heater to Home Depot and that they would call Rheem to verify the exchange, she even sent me an email. Good thing I checked before doing it. Called Home Depot, they said it requires a confirmation number. So I called Rheem again.

Bought a Rheem water heater a few years ago and the pilot died. They were unable to send out someone to fix it. Only sent the parts. Stand behind your product. Shouldn’t be hard to have decent customer service.

I am absolutely angry at Rheem and how they have handled my 12 year parts and labor warranty. 30 days, yes, 30 days after installing an expensive water tank with the eco safety water sensors, this tank started leaking out from around the pressure relief valve. I contacted them, they couldn’t find a repairman and told me this after 5pm. So I had a water tank pouring water and no way to shower two kids and a disabled wife. I spent $430 for an after hours repairman to come to my house and replace a $48 part. Rheem has refused to pay more than $250 reimbursement but now are replacing my tank because it again has started leaking from the same location! This company is terrible with customer service! Do not recommend!

Rheem is a terrible company to work with. My 12 warranty is basically worthless. I was transferred over and over again and was told that I needed to find someone on my own to diagnose the problem. If a problem was found, I would need to send the damaged part to them for replacement. I have already spent $200 at their recommendation and will now have to pay for yet another service call to diagnose, then wait for them to possibly replace a part, and then pay for a 3rd service call to install it. Go with any other company than this!! They do everything possible to not have to make good on their product.

Rheem water 42k grain softener installed in April worked well for only 4 months then no longer gives soft water. The technical support is slow and not very helpful. Only need an o ring (confirmed by Rheem) and I can’t get them to send it.

I bought a Rheem Water Softener in February 2024. In May it filled with water and would not drain. Called Rheem. They gave suggestions. A plumber finally got it working. Now, September 2024 the same problem. Plumber tried everything. Rheem sent trouble shooting ideas, nothing worked. I asked for a replacement, no that is not their policy. Worst company to try and work with. The store I bought from (not their responsibility) exchanged the unit. I spent $500 on trying to fix and then installation of a new unit. No help from Rheem. Will never buy another Rheem and will never recommend them.

I purchased a new home. My tankless water heater is not producing hot water. My home is 3 years old. I called customer service 3 time and the same rep (Anna) said her system was glitching and kept hanging up on me. She stated she could not call me back. I guess I will try on tomorrow and get a different rep since she was the same rep that kept answering the phone. I am not a happy customer. We replaced the igniter coil but that didn’t work. :(

If you expect a company to back up the warranty on their product this isn’t it. Our air conditioner was 7 years old with a 10-year warranty when it failed. Our local Rheem dealer/ rep gave us the runaround and did not stand behind the product. We ended up having it replaced with a Trane unit out of our pocket.

We lost our air conditioning and was told we needed a new compressor. The service tech that came out, dug a little deeper and found that the wires on the outside unit had charring which indicated overheating and possibly could’ve started a fire. By this time the compressor had already been paid for. Upon further inspection it turned out that spot in the fuse box was not only the wrong spot for the breaker but also the wiring inside the breaker box also showed burning/ charring for which the technician promptly went outside the scope of his duties and fixed the problem while also relocating the breaker to the more appropriate spot in the box. It turns out that we only owed 800$ for the addition of a surge protector on the air conditioning unit as opposed to the 2,800$ for a compressor.

I purchased a Rheem HVAC unit a couple of years ago. System worked fine up until May of this year. Walked into a home that was scorching hot, I couldn't hardly breathe. Go to the thermostat and realize that the AC is on but not working. Called the HVAC company that installed the unit, he came and checked it out and told me the Motor was gone. He has been trying to get a Motor in since May. He was told one time that it had been shipped and he should receive it by July 12 and here it is the middle of August and still no motor. I have been scrolling through comments and realized that I'm not the only person. If I could give 0 stars I would.

Bought new Rheem water heater. After installing, it wouldn’t light “gas”. Rheem sends me a new control unit. Had to get a licensed plumber to install. Got the approval from Rheem, for them pay for installation. Have sent in my copy of receipt from the plumber, twice!! Been OVER 6 weeks, still no money back, and the status hasn’t changed. Never a Rheem again!!

I have a 2 year old heat pump/water heater that has failed. I reached out to Rheem & they informed me that since my family purchased the unit (my mother) and I now own the home that the warranty is voided!! It is amazing the extent this fly by night company go to not to stand behind their product. This great sounding warranty that entices families to spend the extra $$$ for a unit that is less efficient than other heaters in that price range is absolutely worthless. I personally purchase many of these products annually——and from this day forward I will never purchase anything associated with this brand or its subsidiaries period.

RHEEM no longer holds up to their name, unfortunately. My home has two AC units as my next door neighbor does too. We had all four (4) RHEEM units installed within the same week by same company in Sep 2020. Three (3) years later, my 4ton compressor broke. Yes, under warranty but still cost me $2500 to fix. Neighbor had his compressor die at 3yrs 3months. As of July 2024, my other unit's compressor just broke and my neighbor's is about to break cause it's doing exactly what mine has been struggling with for about two weeks. To be clear, I had RHEEM specialists come out to inspect the installations, both were done properly so that's not the issue. Approximately 80% of AC issues are from improper install. All 4 units are cleaned regularly, in Florida, about every 3 months for basic drain flush and twice/year for full coil clean which are hardly dirty when they come to clean anyway.

I purchased a Rheem HVAC March 2020, Paid $5,000 then it won't cool the home as it suppose to. Set at 75 on really hot Florida days it says 80. I called the installer freon low, he suggest there a leak.. He put some type of dye, he found the leak. Part under warranty, he wants $555. To install new part on top of paying him $440 just to diagnose the problem. Rheem is a not the easiest company to contact, wait time is long. I will never purchase a Rheem product and I will make sure to tell my friends anyone try to sell them Rheem to run.

Rheem partners with Home Depot to sell and install water heater for residentials. I had one installed in 2014 through Home Depot with 12 year parts warranty. On July 3rd, the gas control valve for the water heater failed. I called the Rheem Customer Service line and the CS representative agreed to ship me the parts via Fedex. After two weeks, I still have not received the parts.

Have a Rheem AC unit that is barely 4 years old and the compressor clunks out in the East Texas summer. The compressor still under warranty but the freon and labor will still run a little over $2000. Lesson learned, Rheem products may be cheaper in the short term but will end up costing more in the long term. Quality of the product is a major concern and very disappointing.

Customer service was VERY rude, called on Thursday and said they would put it through the workshop and they will ship it to me within 2-4 days, got NOTHING for an entire week, emailed them back and called, customer service person was rude again, said it was on its way and they put it through, within 2 hrs I had a new email with a FedEx tracking number, they just pulled it from warehouse and got it shipped a week later?? Horrible customer service and water heaters. Will not be getting another Rheem appliance.

My 50 gallon Rheem water heater started leaking right at the end of the warranty. After multiple calls back and forth to Rheem and Home Depot I was given a case number so I could exchange my water heater. Although it was right at the end but less than 50 days past the six year warranty I had the receipt and they told me they had a 90-day grace period. Rheem issued me the case number so that I could exchange it. After spending an hour at Home Depot trying to figure out what's up they call Rheem and Rheem tells them "nope too bad we're not giving him the 90 day grace period on the warranty. It's 90 days from the manufacturing date." Even though the person on the phone told me it was 90 days from the purchase date. I cannot believe I went through all this garbage. I have a tenant who's been without hot water for 5 days now and I still don't have a water heater and Rheem just ripped me off about 550 bucks.

I purchased my Rheem air conditioner unit 1.5 years ago. Had I known now at that time what I have learned from owning one, I would not have made the purchase. The unit works fine and runs quiet until it get hot and the unit has to work harder. Then it sounds like a Cessna engine on an airplane and can be heard from a several houses away. It is so loud that at times you have turn the volume up on the TV. Sounds odd but totally true. A neighbor installed the same unit. I can hear their unit a block away. These things are extremely loud. The installer came and checked the unit and said it's fine, the noise is expected. Trane and other A/C I’ll it’s do not perform this way.

Will never buy another from Rheem or Home Depot. Their warranty department lied to us after saying they would give me a refund over the phone and made 4 trips to the store. I had 2 of their tanks leak one at 4 years and the next was just over 3 years, and we bought the second one ourselves. Go with a different brand, trust me.

I had a Rheem AC System replaced in 2020. I had the capacitor fail twice within the first 3 years. The system is supposed to have a warranty that would cover parts during that time period (labor would not be covered). The AC company I used, in an emergency, when the system failed, did not file a claim with Rheem. I contacted them myself to try to get reimbursement, or a replacement capacitor. Knowing that the part had failed twice, even if they wouldn't reimburse me for the repair, I would like to at least have the part replaced through the warranty so I have to get install the next time it fails, which is likely!

I had a Rheem 4-ton unit installed a year and a half ago. The unit stopped working over the weekend. I come to find out that the coil needs to be replaced because the refrigerant has leaked out. Now I'm faced with a $2100.00 repair bill for a unit that is only a year and half old. Not what I expected from a quality company.

Our tank started acting up about two years after we purchased it. Had to go to Home Depot to get original receipt and submit it. That was not the problem. Lucas came to our house and had to order a part. He was very friendly and answered all of our questions. We got the part and had to call back to schedule Lucas to come back out to install it. I spoke with the most condescending, irritating, non helpful person I have ever encountered. He was so rude, kept interrupting me and told me I would have to contact Rheem myself and speak to someone.

DO NOT BUY THEIR PRODUCTS! Warranty is a joke! Purchased a brand new water heater 13 months ago and just went out. Had our local plumbing company (they installed it) come out. Now we have been out of hot water for 4 days, and he finds what he thinks is the problem and calls Rheem (because it is still way under warranty, but still have to pay labor costs.

Purchased a Rheem complete system, compressor & Heat pump. Installed 9/2019. First issues started 11/20/2022. Long story, short. Stuck repairing lemon unit. Labor only $ 2,500 00 so far. Licensed installer out of business. Acme refrigeration out of Louisiana fails to back up their product as a Rheem distributor. Rheem says to keep repairing. They will cover parts. NEVER buy Rheem. Only problems for a widowed, senior citizen.

Having issues with one of my 2 units. Customer Service will not honor their warranty and send out a technician to service the problem because of "installation issues." Well I solved it and still not good enough for them. Now I see that 74% of consumers have issues with this company and I see why. If you have a choice, do not buy Rheem!

Brand new equipment, very low performance, poor quality made, no tech support available as many other top name brands like Carrier, Lennox, Trane, and many more, stay away as far as you, can, I would not recommend this to no one. Good luck on your search!

We purchased a new Rheem R96VA0702317MSA High Efficiency Gas Furnace. Our old furnace kept us warm for 50 years. Our home is only a thousand square feet and now with this furnace our home would not go above 66 degrees when the temperature dropped below -30. Our heating company even changed the thermostat, which did nothing, and they did what they could. The lack of efficiency is the Rheem furnace. Imagine a 50 year old furnace outperforming your new technology.