Rheem Reviews

I have been waiting on a part for my tankless water heater for a week now and they can’t give me an update on my order. It was supposed to arrive in 3-5 days and it’s now been 7 days and it still hasn’t even shipped out. This is the 6 repair on my water heaters and it’s only been 4 years that I’ve had them. I will never buy a Rheem product again.

I ordered a part 2 weeks ago. No word on when or if it has shipped. There is also No way to get in contact with this company. Complete waste of time and money. Never use this company. They are the worst.

I am a licensed general contractor in Connecticut and New York, and I purchased a Rheem water softener from Home Depot. After just two months, it started leaking, and I lost thousands of square feet of flooring. I replaced the faulty part, but it began leaking again, causing me to rip out and replace my entire floor a second time. To make matters worse, the valve behind the machine—where you control the water—has no warranty. The company refused any support. I warn everyone—seniors, families, and young homeowners—to stay away from Rheem. You will lose your floors.

Terrible service! I wanted an efficient reliable hot water heater and decided on established brand, hybrid (heat pump) HWH. It was purchased by plumber doing the entire new house being built in 2024 thus was ordered 12/‘24. My contractor noticed the brand new HWH throwing an error code. We had the plumbers return, diagnosed a faulty computer unit They said “oh no, not another one”. Apparently Rheem had shipped out a bad batch. They ordered a replacement computer, it required about 10 minutes to swap out, two screws and maybe three electrical connections.

I have a two year old 80 gal performance hybrid water heater that developed a leak. I am the second owner. Warranty is not transferable after 30 days of home purchase. Customer service from Rheem was horrible. They offered very little help to resolve my issues resulting in spending $4,000 to replace my hot water heater. Do not buy.

I bought a Rheem system, had it installed by "professionals" less than 7 years ago. It has been nothing but a pain in the butt since. Between the damage caused by a unit that was too big for my home and the cost of repairs these POS are not worth spit. After a lot of research and talking with a lot of professionals, we decided to go with a 2 ton unit for our 984 sq. ft. home. We contacted a reputable dealer/installer company and got what we thought was a good price. The unit showed up with the 2 installers and they went to work. After about 11 hours and a few choice words with the installer we finally had our unit installed. Worked like a dream for the first 3 months. Then we started having issues.

We paid for a new home that has a electric Rheem hotwater service in, failed after four months. After working with a licensed lumber cannot get any service on the warrenty from Rheem, will not advise anyone to buy a Rheem and will inform the company we purchased home from to get another company to supply their homes, they are a big over 55 living homes supplier and would buy very large supplies so Rheem be prepared to lose a lot of money and creditability.

I upgraded to a higher end Rheem system and paid roughly $6,000 more specifically for reliability. The selling point was avoiding major failures and extending the life of the unit. Instead, I’ve experienced repeated breakdowns almost from the start. In just 2.5 years, the system has required seven repairs. Although the unit is technically under warranty, I am responsible for labor costs every time. Each service call has been $1,500 or more, which adds up fast. These have not been minor adjustments. They have been significant component failures, including a failed compressor.

I am very disappointed with Rheem. Replaced a working but old heat pump in January 2024 with a Rheem heat pump. We were talked into the pre expensive equipment based upon functionality. Imagine our surprise when at the 2 year mark it failed. We were told the part currently is covered under warranty however the labor is not which is $200 total. It amazes me that when you spend $10K on a product & it last only 2 year that’s pretty bad. This will be the last Rheem product we buy & be assured I would not recommend to others for this reason. Buyer beware. Next time. Unfortunately we you have fixed incomes you expect products that are supposedly rated well to last more than 2 years.

I own a newly constructed home built by First Texas Homes, which is only three years old. The Rheem tankless water heater installed in my home has failed. Parts are still under warranty (5 years), but the labor warranty (2 years) has expired. The builder directs homeowners to call Rheem directly for warranty service. I contacted Rheem and spoke with a manager, who admitted that they do not have the necessary parts in stock. The manager offered to replace the unit but stated that I would be required to pay $2,000-$3,000 in labor costs.

I am a licensed HVAC contractor operating in Glendale, Arizona, with many years of experience installing and servicing residential and light-commercial HVAC systems. For a significant period of time, I utilized equipment manufactured by Rheem, based on prior performance, market acceptance, and cost considerations.

I bought what I was told was the best hot water heater about two years ago. I paid around $500 for a Retex-18. So far I have replaced the heating element three times. Now the thermistor has gone bad. Nobody has this part available, not even Rheem. Rheem won’t have the part available until the 23rd of February. What kind of company doesn’t have parts available for products they are currently selling the public. So due to the incompetence of Rheem, I am forced to buy a new water heater due to not being able to tell my family not to bathe for over a month while Rheem gets their sh*t together. So it’s going to cost me another $500 plus installation to replace this crap item Rheem sold me. So between the unit and the elements I had to replace, I’ve paid $300 a year for heating my hat water for two years. Rheem doesn’t even attempt to make any concessions for the inconvenience and monetary loss their customers endure.

Purchased a Richmond (Rheem product) 40 gallon hot water tank model # 6G40-36F3. The gas valve control is faulty and your pilot light will go out and be unable to relight. Their products are trash, and customer service is laughable. It is still under warranty and should be taken care of promptly. Prepare to be without hot water for at least a month or more unless you take matters into your own hands...Should've been a recall. This company makes and sells faulty products and doesn't care to make it right at all. Avoid at all costs, because you will spend twice as much in parts and labor just to make the unit function.

Spent 2 weeks sending them our proof of water softener not working. Finally they sent one and it was destroyed by the time it was delivered. Sent them pics of all the broken parts. They tried to have me totally start over sending in all my serial numbers,pics, etc. Of course no phone number to talk to anyone. Finally they said they were sending a replacement and would give us tracking details. Didn’t do that and we were sent parts to replace the broken parts of the machine. Ha my dad is 88 and how would we know how to replace these parts?? Now they are not even responding. We now have 2 broken water softeners. Terrible company. I’m surprised they can stay in business.

I'm on my 3rd heat on demand water heater in 12 yrs and they've replaced all 3 at my expense of course. Now I have one not even a yr old and doesn't work properly but they said there no warranty even though they left paperwork that says 15yr warranty. Don't buy. Really bad company. Doesn't stand by their products.

Contacted Rheem about my 2 year old water softener putting out resin in my water lines. Many phone calls and emails over a period of over a week. I couldn't drink or use water during this time. "It has already plugged up my washer valve and caused faucets to drip and kept toilets from sealing the flappers. One person told me to replace the lower distributor. So I ordered at my own expense. Another told me the resin had worn down to the size of salt and needed replaced. So I ordered it at my expense. When I got the new distributor the diagram showed the position of all the O-rings. Mind you I have worked in maintenance for over 50 years and I draw diagrams of everything I take apart.

It's now been over 12 days with no running water while we wait for them to decide how they will replace this brand new unit. They will not allow the local company to take care of the issue. Their customer service is non existent and their product obviously horrible.

I spent 15 grand on this brand new AC unit cash. I got it in March of 2025 and it is now November 2025 and I need a new kit already. I wish I would have read the reviews and did some more research before getting this product. Now I'm scared that this product will not last as long as my old unit which was 10 years of not longer and now i may have to spend more money. This company should be ashamed of itself selling people trash for their hard earned money. People do not have money to waste. I hope you reap what you sow! I shouldn't have this many issues this early on.

Lost water on Saturday the 8th. I called Monday 10th some from the contractor plumber services came out Tuesday 11 - they said was the pilot assembly, the part was sent and the contractor came out Friday, the 14th. He noticed the water heater not working still and called Rheem for a gas valve at 130…. They called me back few hours later. I spoke to a manager who stated that “she could give me a one-time courtesy and return it,” and after she told me I would have to drain a 40-gallon water heater pack it and take to Home Depot, and pay the difference is insane. I said no. However, that return requested then cancelled the part that the technician/contractor who came out and order.

I’ve had 3 water softeners in 5 years and they just don’t last. This last water softener was installed in may of 2025 and already blew a motor. $500 softener and $500 install takes its toll after 3 times. It took me 45 min just to find a way to get a customer service phone number and even then they had to text it to me. They sent a repair tech that told me I'm the one that has to order the parts! What company does that to their customers? This has to be bar none the worst company I’ve had to deal with. Poor quality, poor service, poor reliability. 👎👎👎👎👎 I would definitely not not recommend this company for water softeners.

We have a dual fuel Rheem heat pump in our new custom built home. It's not even four years old, and has had three repairs already - two circuit boards and the compressor coil had to be replaced. Sure, the parts are covered, but not the labor. We've spent almost 2 grand on the labor for this so far (the first circuit board failed within a few months, so the builder took care of that). Inexcusable. And Rheem doesn't want to know your name when there's a problem. I'll be going with Trane when it's time to replace this heap, which may be soon.

I am writing to let you know the type of product that Rheem sells and their rep says it's ok. It’s only cosmetic damage. We bought the Rheem water heater from Home Depot on 11/5/2025 and it arrived on 11/7/2025. The box had only a minor dent it so I didn’t think much about it and proceeded to uninstall my old water heater which was leaking badly. Once everything was ready, we opened the box and found the water heater all dented and scratched as the enclosed pictures show.

I bought a brand new AC unit in Jan/2020, it started leaking Freon in Oct/25, I went to find out that the 10 year warranty I was sold was not registered, yet they have me in their system with name, date of installation and everything, now I have to replace the evaporator coil on my own. So not just it did not last more than 5 yeas, they also did not honor the warranty. It's in my house where I reside, a 4 ton unit. I would not recommend.

I bought a rheem product that is there eco brand. to sell retail out of my store. They quoted me a price and billed my emery/ace account then when they billed ace at a much higher price I contacted rheem, they said they would take care of it, when my bill came due they still did not take care of it. I had to pay it to keep in good standing with ace. Raheem still said we will make it right, they lied to me. Here we are 18 months later, This company ripped me off 15,00.00 dollars.

I had a Rheem model R951T gas fired furnace installed 29 Sept. 2025. It produces a "humming sound" when in the HEAT mode. I had HVAC techs try to fix it. They could not! The sound permeates all through the house!! Don't buy this make!

My AC unit has a 10 year warranty which was purchased in 2016. Now units purchased in Florida do not require registration on the Rheem website as per law. The supplier of the unit assured me that the unit was registered and I provided all information to Rheem Customer Service. While the Customer Service Rep was nice she passed on all my information to the escalation department to provide a one time courtesy. After a few days, the escalation person said no. I requested at length to escalate the call to the manager or department head. Very resistant and would not escalate the call. Rheem will not honor the written warranty. VERY POOR SERVICE. I WOULD NOT RECOMMEND RHEEM DUE TO THE LACK OF SUPPORT. THERE ARE OTHER MANUFACTURERS WHO WILL PROVIDE BETTER PRODUCT AND SUPPORT.

I would beware of this brand. Purchased a gas water heater through a plumber and it had a defect before being 3 years old. The defect caused a leak that resulted in the whole bottom unit to become flooded. This burned out all the heating elements. They refused to replace the whole water heater. They stated they would send us a part but it would be 2-3 business days forcing us to be without hot water. Not even sure that this part will fix the issue as they stated that what we needed was out of stock but are sending something else that will work. Why am I getting substitutions and is this even going to fix the issue? These products are not built to last so I would just stay away.

Be Warned it’s Junk. Residential A/C Heat Pump Compressor and Furnace Blower unit. Took half a day to remove the old units and install the new Rheem equipment. Then took 3 days of troubleshooting and conference with manufacturer support tech. Turns out the the controller board was defective. Then it took days for the new board to arrive, and another day with tech service to get the units running. Four months later the compressor won’t turn on. Service tech blamed the problem on a breaker. Electrician comes and replaced the breaker. Compressor still won’t run.

I would caution anyone against buying a Rheem product from Home Depot. We purchased a new water heater on Saturday, installed it, and immediately found that the upper heating unit leaks and the lower heating unit doesn’t work. Home Depot refused to take it back and told us to deal directly with Rheem. After we paid out of pocket for a service tech, the verdict was simple: the unit needs to be replaced.

Replaced my AC unit, water heater and furnace/air handler in Feb 2025 and the air handler has already broken down (August 2025). Replaced the circuit board and fan motor with no luck, waiting on the installation company to figure it out. Garbage product, would not recommend.