Rheem Reviews

I upgraded to a higher end Rheem system and paid roughly $6,000 more specifically for reliability. The selling point was avoiding major failures and extending the life of the unit. Instead, I’ve experienced repeated breakdowns almost from the start. In just 2.5 years, the system has required seven repairs. Although the unit is technically under warranty, I am responsible for labor costs every time. Each service call has been $1,500 or more, which adds up fast. These have not been minor adjustments. They have been significant component failures, including a failed compressor.

I am very disappointed with Rheem. Replaced a working but old heat pump in January 2024 with a Rheem heat pump. We were talked into the pre expensive equipment based upon functionality. Imagine our surprise when at the 2 year mark it failed. We were told the part currently is covered under warranty however the labor is not which is $200 total. It amazes me that when you spend $10K on a product & it last only 2 year that’s pretty bad. This will be the last Rheem product we buy & be assured I would not recommend to others for this reason. Buyer beware. Next time. Unfortunately we you have fixed incomes you expect products that are supposedly rated well to last more than 2 years.

I own a newly constructed home built by First Texas Homes, which is only three years old. The Rheem tankless water heater installed in my home has failed. Parts are still under warranty (5 years), but the labor warranty (2 years) has expired. The builder directs homeowners to call Rheem directly for warranty service. I contacted Rheem and spoke with a manager, who admitted that they do not have the necessary parts in stock. The manager offered to replace the unit but stated that I would be required to pay $2,000-$3,000 in labor costs.

I am a licensed HVAC contractor operating in Glendale, Arizona, with many years of experience installing and servicing residential and light-commercial HVAC systems. For a significant period of time, I utilized equipment manufactured by Rheem, based on prior performance, market acceptance, and cost considerations.

I bought what I was told was the best hot water heater about two years ago. I paid around $500 for a Retex-18. So far I have replaced the heating element three times. Now the thermistor has gone bad. Nobody has this part available, not even Rheem. Rheem won’t have the part available until the 23rd of February. What kind of company doesn’t have parts available for products they are currently selling the public. So due to the incompetence of Rheem, I am forced to buy a new water heater due to not being able to tell my family not to bathe for over a month while Rheem gets their sh*t together. So it’s going to cost me another $500 plus installation to replace this crap item Rheem sold me. So between the unit and the elements I had to replace, I’ve paid $300 a year for heating my hat water for two years. Rheem doesn’t even attempt to make any concessions for the inconvenience and monetary loss their customers endure.

Purchased a Richmond (Rheem product) 40 gallon hot water tank model # 6G40-36F3. The gas valve control is faulty and your pilot light will go out and be unable to relight. Their products are trash, and customer service is laughable. It is still under warranty and should be taken care of promptly. Prepare to be without hot water for at least a month or more unless you take matters into your own hands...Should've been a recall. This company makes and sells faulty products and doesn't care to make it right at all. Avoid at all costs, because you will spend twice as much in parts and labor just to make the unit function.

Spent 2 weeks sending them our proof of water softener not working. Finally they sent one and it was destroyed by the time it was delivered. Sent them pics of all the broken parts. They tried to have me totally start over sending in all my serial numbers,pics, etc. Of course no phone number to talk to anyone. Finally they said they were sending a replacement and would give us tracking details. Didn’t do that and we were sent parts to replace the broken parts of the machine. Ha my dad is 88 and how would we know how to replace these parts?? Now they are not even responding. We now have 2 broken water softeners. Terrible company. I’m surprised they can stay in business.

I'm on my 3rd heat on demand water heater in 12 yrs and they've replaced all 3 at my expense of course. Now I have one not even a yr old and doesn't work properly but they said there no warranty even though they left paperwork that says 15yr warranty. Don't buy. Really bad company. Doesn't stand by their products.

Contacted Rheem about my 2 year old water softener putting out resin in my water lines. Many phone calls and emails over a period of over a week. I couldn't drink or use water during this time. "It has already plugged up my washer valve and caused faucets to drip and kept toilets from sealing the flappers. One person told me to replace the lower distributor. So I ordered at my own expense. Another told me the resin had worn down to the size of salt and needed replaced. So I ordered it at my expense. When I got the new distributor the diagram showed the position of all the O-rings. Mind you I have worked in maintenance for over 50 years and I draw diagrams of everything I take apart.

It's now been over 12 days with no running water while we wait for them to decide how they will replace this brand new unit. They will not allow the local company to take care of the issue. Their customer service is non existent and their product obviously horrible.

I spent 15 grand on this brand new AC unit cash. I got it in March of 2025 and it is now November 2025 and I need a new kit already. I wish I would have read the reviews and did some more research before getting this product. Now I'm scared that this product will not last as long as my old unit which was 10 years of not longer and now i may have to spend more money. This company should be ashamed of itself selling people trash for their hard earned money. People do not have money to waste. I hope you reap what you sow! I shouldn't have this many issues this early on.

Lost water on Saturday the 8th. I called Monday 10th some from the contractor plumber services came out Tuesday 11 - they said was the pilot assembly, the part was sent and the contractor came out Friday, the 14th. He noticed the water heater not working still and called Rheem for a gas valve at 130…. They called me back few hours later. I spoke to a manager who stated that “she could give me a one-time courtesy and return it,” and after she told me I would have to drain a 40-gallon water heater pack it and take to Home Depot, and pay the difference is insane. I said no. However, that return requested then cancelled the part that the technician/contractor who came out and order.

I’ve had 3 water softeners in 5 years and they just don’t last. This last water softener was installed in may of 2025 and already blew a motor. $500 softener and $500 install takes its toll after 3 times. It took me 45 min just to find a way to get a customer service phone number and even then they had to text it to me. They sent a repair tech that told me I'm the one that has to order the parts! What company does that to their customers? This has to be bar none the worst company I’ve had to deal with. Poor quality, poor service, poor reliability. 👎👎👎👎👎 I would definitely not not recommend this company for water softeners.

We have a dual fuel Rheem heat pump in our new custom built home. It's not even four years old, and has had three repairs already - two circuit boards and the compressor coil had to be replaced. Sure, the parts are covered, but not the labor. We've spent almost 2 grand on the labor for this so far (the first circuit board failed within a few months, so the builder took care of that). Inexcusable. And Rheem doesn't want to know your name when there's a problem. I'll be going with Trane when it's time to replace this heap, which may be soon.

I am writing to let you know the type of product that Rheem sells and their rep says it's ok. It’s only cosmetic damage. We bought the Rheem water heater from Home Depot on 11/5/2025 and it arrived on 11/7/2025. The box had only a minor dent it so I didn’t think much about it and proceeded to uninstall my old water heater which was leaking badly. Once everything was ready, we opened the box and found the water heater all dented and scratched as the enclosed pictures show.

I bought a brand new AC unit in Jan/2020, it started leaking Freon in Oct/25, I went to find out that the 10 year warranty I was sold was not registered, yet they have me in their system with name, date of installation and everything, now I have to replace the evaporator coil on my own. So not just it did not last more than 5 yeas, they also did not honor the warranty. It's in my house where I reside, a 4 ton unit. I would not recommend.

I bought a rheem product that is there eco brand. to sell retail out of my store. They quoted me a price and billed my emery/ace account then when they billed ace at a much higher price I contacted rheem, they said they would take care of it, when my bill came due they still did not take care of it. I had to pay it to keep in good standing with ace. Raheem still said we will make it right, they lied to me. Here we are 18 months later, This company ripped me off 15,00.00 dollars.

I had a Rheem model R951T gas fired furnace installed 29 Sept. 2025. It produces a "humming sound" when in the HEAT mode. I had HVAC techs try to fix it. They could not! The sound permeates all through the house!! Don't buy this make!

My AC unit has a 10 year warranty which was purchased in 2016. Now units purchased in Florida do not require registration on the Rheem website as per law. The supplier of the unit assured me that the unit was registered and I provided all information to Rheem Customer Service. While the Customer Service Rep was nice she passed on all my information to the escalation department to provide a one time courtesy. After a few days, the escalation person said no. I requested at length to escalate the call to the manager or department head. Very resistant and would not escalate the call. Rheem will not honor the written warranty. VERY POOR SERVICE. I WOULD NOT RECOMMEND RHEEM DUE TO THE LACK OF SUPPORT. THERE ARE OTHER MANUFACTURERS WHO WILL PROVIDE BETTER PRODUCT AND SUPPORT.

I would beware of this brand. Purchased a gas water heater through a plumber and it had a defect before being 3 years old. The defect caused a leak that resulted in the whole bottom unit to become flooded. This burned out all the heating elements. They refused to replace the whole water heater. They stated they would send us a part but it would be 2-3 business days forcing us to be without hot water. Not even sure that this part will fix the issue as they stated that what we needed was out of stock but are sending something else that will work. Why am I getting substitutions and is this even going to fix the issue? These products are not built to last so I would just stay away.

Be Warned it’s Junk. Residential A/C Heat Pump Compressor and Furnace Blower unit. Took half a day to remove the old units and install the new Rheem equipment. Then took 3 days of troubleshooting and conference with manufacturer support tech. Turns out the the controller board was defective. Then it took days for the new board to arrive, and another day with tech service to get the units running. Four months later the compressor won’t turn on. Service tech blamed the problem on a breaker. Electrician comes and replaced the breaker. Compressor still won’t run.

I would caution anyone against buying a Rheem product from Home Depot. We purchased a new water heater on Saturday, installed it, and immediately found that the upper heating unit leaks and the lower heating unit doesn’t work. Home Depot refused to take it back and told us to deal directly with Rheem. After we paid out of pocket for a service tech, the verdict was simple: the unit needs to be replaced.

Replaced my AC unit, water heater and furnace/air handler in Feb 2025 and the air handler has already broken down (August 2025). Replaced the circuit board and fan motor with no luck, waiting on the installation company to figure it out. Garbage product, would not recommend.

Buyer BEWARE: Bought a 4-Ton Rheem AC from Ocala Heating & Cooling (Florida), July 07, 2020. 5-Year Factory Warranty on Parts (no charge) = Great; however, service calls and waiting for our AC to be repaired was not GREAT! Paid about $2-thousand in service calls & labor, and we went about 6 months total of not having AC, due to ordering of parts and repairman/men not able to locate the problem/s. The most recent labor repair cost was $666.90 to replace a wire about 30 inches long going to the thermostat. 5 months earlier, we paid $221 for the same problem, but repairman could not locate the problem (No AC for 5 MONTHS). Another time, we waited 12 days to have the fan motor replaced. Finally, Rheem AC is not the high quality they once had!

Had brand new unit installed in 2020 and have had a problem every single year. The capacitor went one year, something else last year and now I’m sitting again in summer heat waiting for service as it’s completely gone out. My only silver lining is that I purchased the parts and warranty labor from the company that installed it, so I have saved the 3500+ that I would’ve been out of pocket so far, not including whatever today’s gonna be. It’s so sad. My units used to last with absolutely no problem for 20 years and now they make everything that it has to be replaced consistently. This is my fourth brand new unit in 15 years, so I made sure to purchase top-of-the-line and it still didn’t make a difference.

I will never buy any products from Rheem ever! I have an HVAC system (sure) that is 2 years old and under warranty, and the furnace blower went bad and I am waiting almost 2 weeks for a replacement! I am a 75-year-old handicapped male with health issues and ended up in the emergency room with heat exhaustion! I intend to write as many Google reviews as possible about your company!!! Shame on you Rheem!

Bought a Rheem water heater within a little over a year of service it stopped providing hot water. Paid for a plumber to inspect the issue to find out it was the dip tube. It had a pinhole in the tube and needed to be replaced. The cost of the service was 345.00 called the company who said the the warranty only covers the tube not labor. So even if you buy something brand new and it has a manufacturer defect you as the customer are in the hole when it comes to the labor.

My Rheem water heater failed under warranty and caused 30k in water damage to my home!! Rheem claims department is nonexistent and the company refuses to take accountability. No resolution in sight 3 months in. NEVER BUY A RHEEM PRODUCT.

We bought a pool water heater from Rheem 3 years ago which only gets used 4 months out of the year and it is already broke. There’s no way a $3k appliance like this water heater should break in 3 years. Will never purchase from this brand again.

Paid $500 more for a Rheem HVAC, friends with other brands have not had the problems we have. Having to replace parts just about every year. Called them, they just gave me the runaround. We got screwed!

I had a RHS32 unit in my garage that didn’t even last 3 years before exploding and creating an indoor pond with a waterfall inside my garage. I was at work when this happened, so by the time I could run home everything was flooded and ruined in my garage. I reached out and luckily they were able to send me a new unit. HOWEVER…the unit arrived damaged and already needing repairs. I requested they send me a new unit since the replacement was already damaged fresh out of the box. But no, they told me to fix it myself. I asked to speak with a manager and they said they wouldn’t help me. Just CRAZY. The original unit I had ruined countless clothes, shoes, mementos, and other things being stored in there. Now I have to rely on a unit that was already needing repairs to NOT destroy my garage again. ZERO understanding of my situation. ZERO compassion.

My water heater failed before the stated warranty expired. Home Depot took the unit as it was under recall. Rheem offered to pay for installation but the refund amount was only partial and took months!

I have a 3.5 year old house that had two Rheem Classic heat pump installed by the builder. Both units have had compressor failures and neither unit is working now. The units are super-noisy and do not adequately dehumidify. The compressors were under warranty but I’ve spent just under $2000 in labor and refrigerant. I’m appalled at the lack of quality & reliability.

Rheem is terrible. Would leave a zero star if possible. We installed the Infinity unit (Top of the line) 4 1/2 years ago. It has broken down 3 time in the past year and a half. 1st a Capacitor goes bad. Approximately 6 months later the Accumulator (DEFECTIVE) springs s leak from the bottom and leaks all of the freon out. They ONLY cover the part, on the hook for freon and labor. Less than 6 months later the Compressor (DEFECTIVE) locks up. Part covered under warranty. However, on the hook again for labor and freon. Emailed Rheem 3 times over the past several months. NO reply. THEY DON'T CARE. ZERO CUSTOMER SERVICE. This was defective units that should have cost us nothing.

I have installed hundreds of Rheem tank water heaters. They all went fine without incident. I have done them regularly for about 3 years, and started hearing poor reviews of their products consistently 2 years ago. I installed a new one in my house yesterday, and all my installation went exactly as before, flawless. I noticed a pretty sizeable leak coming from the anode panel once it pressurized. The anode was overtightened and the anode seemed to sit at a very slight angle, making the gasket deform and leak. This shouldn't be happening with a new appliance, regardless of my getting the least expensive model. This tells me that a full test was NEVER performed on my product, and encourages me to make this the last rheem that I buy.

I have a brand new Rheem ac unit installed in 2021,I get maintenance twice a year, and this piece of shit has had problems every year, cap blew last year and just had maintenance just 3 weeks ago and now this piece of shit is not working again. I spent over 10,000 for new unit, biggest mistake ever, my last unit lasted 15 years without maintenance. It was not a Rheem. Will not ever purchase anything Rheem again....

We had 2 4ton Rheem AC units installed 3 years ago during the construction of our new home. A few weeks ago the unit for our main living space died already, the new compressor part was covered under warranty but not the labor, freon charge and few other items. This cost us $850 because these units are made poorly. No idea why Rheem doesn't pay HVAC contractors labor fees for replacing parts that prematurely die under warranty!!!

Two brand new water heaters failed with a year of install, one of them due to catching on fire. Warranty process seemingly designed to waste time and frustrate, without hot water for 3 weeks. Eventually gave up and bought a different brand.

If I can give a zero star, I would. Baaaaad water softener, it's not even been a year since I got it. Baaaad customer service, they don't give you all the information at once, people that work there don't know what they are doing. My water is not soft, I bought myself a water tester and the numbers I'm getting is 510 ppm, I tried to adjust the hardness but same results I got. They won't replace your system even if you are under warranty. If I can file a lawsuit then I will. Oh and if you want to speak to a manager, then you have to wait 24-48 hours!!!!

Meanwhile, I’m left with no air conditioning in my home during the summer, and indoor temperatures are reaching 84°F. This is not acceptable. What’s worse is that this same part has failed every two years, and each time we have to recharge the line with refrigerant, costing us over $2,000 in repairs so far. There is no protection for homeowners dealing with defective HVAC units, unlike cars that have lemon laws.