Rheem Reviews

If I could give Rheem a 0 I would have. Their products are no good, especially their hot water tanks. I have had so many problems with their gas water heater and all Rheem wants to do is troubleshoot it over the phone. And when that fails they want to keep sending you different parts to fix the issue instead of a new one. Mind you the customer has to pay someone to come out each time to change a part. It makes no sense..! And customer service is the worst of them all, there is always a wait time over 1 hour and 15 minutes and more. I believe they want you to get discouraged by the long wait time so you can hang up. I've been on hold now (while writing this review) 1 hour and 17 minutes 28 seconds.. This is ridiculous....

Don't buy Rheem. They have no service for heat exchangers in Ontario and they don't warranty their products. Stay clear of Raypack and Rheem. When we contacted the service company that Rheem sent us to, the service said they don't repair heat pumps.... Don't buy.

This is a new Rheem 30000 gpg water softener. I cannot get the 1" SharkBite (female) to thread onto the 1" male inlet and outlet connections. Either it thread improperly- trying to cross thread, when finally threaded on the male connectors, wrapped in TFE tape the connection leaks. Tried tightening - still leaks. A master plumber in my house for other work says these Rheem connectors are always a problem and often cross thread even given his experience are very difficult to seal and not leak. Wits end here. Self install - think again folks.

I've bought a brand new HVAC unit for my house, which Rheem offers a 10 yrs warranty. After the 4th year I had a capacitor failed, which although they paid for the part the labor was over $200. Also had coil rusting out and leaking all the freon, coils were out of stock for 2 weeks and would cost me thousands in labor, so I'm at my second repair, $700 each, and Rheem called me after a BBB claim to read me their warranty. Awful service and disposable quality. Won't ever buy this manufacture again...

The first Rheem product I ever purchased was a water softener (Model RH542). I bought it online, I unfortunately had no idea what the informational screen was like. Of course, most of us don't generally consider the digital information screen when buying something like a water softener. Well, lessoned learned. It's unimaginable that any product oversight group could review the size of the fonts used on the information screen and walk away thinking they were sized correctly. Particularly given the size of the area they had to work with for the screen. The letters are so small and with a terribly backlight (who puts a black font on a dark grey background!), that they are absolutely unreadable.

We had a brand new heating/ac system installed in 2021. We got the top of the line system for $12000. Within a year, we already had a blower failure costing another $500 even under warranty. Then in December of 2024 more failures totaling another $1200. The worst part is we have been without heat going on 2 months during the coldest winter in years! They are still "waiting on the part". Any calls to to Rheem to get a status on the part have been answered with silence. Now we are starting to be worried if it will even be fixed by summer when the temperatures hit 98 degrees. So, thanks Rheem for keeping my family frozen during the winter! And here's hoping we don't die of heat stroke since I imagine you still won't be able to get any replacement parts by summer.

I had a brand new water softener installed by a licensed plumber. It didn’t work! I had the plumber come back and he found 2 defective parts!! I called customer service and was told there was no reimbursement for the $500 I had to pay to have a defective softener installed AND serviced, but they would send me a form to order the parts. I asked to speak to someone with more authority and was told no one could authorize reimbursement, but someone would call me at a later time to discuss the matter! I will never buy another Rheem product and I will tell anyone who needs any type of product rheem sells not to buy from this useless company!!!

Bought brand new. In less than 8 months, we've had 2 replacement pieces sent due to the unit malfunctioning. Now, the unit needs to be replaced because a 3rd replacement piece is needed but is out of stock?!?! And we have to pay for the installation ourselves. This product is not worth it!

Don't get. I thought I would be good 'cause I still got a warranty on it. My unit is 3 years old. Last year the blower went out which is under warranty but a labor cost of $500 and I can't get the part to replace myself. This year circuit board went bad. Now they want $1,000 even though the part is replaced by the warranty. Long story short they have warranty on their product but their products is failing and it's costing your arm and leg for labor. I send an email to the manufacturer. They don't care.

Bought new house through Beracah Homes with Rheem heat pump. Lousy warranty. Only 5 yr warranty. At 6 yrs blower motor and control board go bad. $1000.00 repair, unit overheated when blower motor quit working, has hydraulic hammering every time heater goes off, would never buy another Rheem product.

I purchased a new Rheem furnace and AC unit in November 2021 for just under $12,000. I have experienced three failures since installation ... the last one being an evaporator coil failure with a repair charge of $1500. After the last failure I researched Rheem quality and discovered they've had a long history of evaporator coil failures. There were also references to supply chain quality issues coming out of the COVID shutdowns. With that, I reached out to the company (in writing twice) to see if there was anything they could do to help me. The result ... absolutely no response to either communication. Quality issues and poor customer service is a lethal combination.

Rheem is a terrible company to work with. My 12 warranty is basically worthless. I was transferred over and over again and was told that I needed to find someone on my own to diagnose the problem. If a problem was found, I would need to send the damaged part to them for replacement. I have already spent $200 at their recommendation and will now have to pay for yet another service call to diagnose, then wait for them to possibly replace a part, and then pay for a 3rd service call to install it. Go with any other company than this!! They do everything possible to not have to make good on their product.

Rheem water 42k grain softener installed in April worked well for only 4 months then no longer gives soft water. The technical support is slow and not very helpful. Only need an o ring (confirmed by Rheem) and I can’t get them to send it.

I bought a Rheem Water Softener in February 2024. In May it filled with water and would not drain. Called Rheem. They gave suggestions. A plumber finally got it working. Now, September 2024 the same problem. Plumber tried everything. Rheem sent trouble shooting ideas, nothing worked. I asked for a replacement, no that is not their policy. Worst company to try and work with. The store I bought from (not their responsibility) exchanged the unit. I spent $500 on trying to fix and then installation of a new unit. No help from Rheem. Will never buy another Rheem and will never recommend them.

If you expect a company to back up the warranty on their product this isn’t it. Our air conditioner was 7 years old with a 10-year warranty when it failed. Our local Rheem dealer/ rep gave us the runaround and did not stand behind the product. We ended up having it replaced with a Trane unit out of our pocket.

We lost our air conditioning and was told we needed a new compressor. The service tech that came out, dug a little deeper and found that the wires on the outside unit had charring which indicated overheating and possibly could’ve started a fire. By this time the compressor had already been paid for. Upon further inspection it turned out that spot in the fuse box was not only the wrong spot for the breaker but also the wiring inside the breaker box also showed burning/ charring for which the technician promptly went outside the scope of his duties and fixed the problem while also relocating the breaker to the more appropriate spot in the box. It turns out that we only owed 800$ for the addition of a surge protector on the air conditioning unit as opposed to the 2,800$ for a compressor.

I purchased a Rheem HVAC unit a couple of years ago. System worked fine up until May of this year. Walked into a home that was scorching hot, I couldn't hardly breathe. Go to the thermostat and realize that the AC is on but not working. Called the HVAC company that installed the unit, he came and checked it out and told me the Motor was gone. He has been trying to get a Motor in since May. He was told one time that it had been shipped and he should receive it by July 12 and here it is the middle of August and still no motor. I have been scrolling through comments and realized that I'm not the only person. If I could give 0 stars I would.

I have a 2 year old heat pump/water heater that has failed. I reached out to Rheem & they informed me that since my family purchased the unit (my mother) and I now own the home that the warranty is voided!! It is amazing the extent this fly by night company go to not to stand behind their product. This great sounding warranty that entices families to spend the extra $$$ for a unit that is less efficient than other heaters in that price range is absolutely worthless. I personally purchase many of these products annually——and from this day forward I will never purchase anything associated with this brand or its subsidiaries period.

RHEEM no longer holds up to their name, unfortunately. My home has two AC units as my next door neighbor does too. We had all four (4) RHEEM units installed within the same week by same company in Sep 2020. Three (3) years later, my 4ton compressor broke. Yes, under warranty but still cost me $2500 to fix. Neighbor had his compressor die at 3yrs 3months. As of July 2024, my other unit's compressor just broke and my neighbor's is about to break cause it's doing exactly what mine has been struggling with for about two weeks. To be clear, I had RHEEM specialists come out to inspect the installations, both were done properly so that's not the issue. Approximately 80% of AC issues are from improper install. All 4 units are cleaned regularly, in Florida, about every 3 months for basic drain flush and twice/year for full coil clean which are hardly dirty when they come to clean anyway.

I purchased a Rheem HVAC March 2020, Paid $5,000 then it won't cool the home as it suppose to. Set at 75 on really hot Florida days it says 80. I called the installer freon low, he suggest there a leak.. He put some type of dye, he found the leak. Part under warranty, he wants $555. To install new part on top of paying him $440 just to diagnose the problem. Rheem is a not the easiest company to contact, wait time is long. I will never purchase a Rheem product and I will make sure to tell my friends anyone try to sell them Rheem to run.

Rheem partners with Home Depot to sell and install water heater for residentials. I had one installed in 2014 through Home Depot with 12 year parts warranty. On July 3rd, the gas control valve for the water heater failed. I called the Rheem Customer Service line and the CS representative agreed to ship me the parts via Fedex. After two weeks, I still have not received the parts.

Have a Rheem AC unit that is barely 4 years old and the compressor clunks out in the East Texas summer. The compressor still under warranty but the freon and labor will still run a little over $2000. Lesson learned, Rheem products may be cheaper in the short term but will end up costing more in the long term. Quality of the product is a major concern and very disappointing.

I purchased my Rheem air conditioner unit 1.5 years ago. Had I known now at that time what I have learned from owning one, I would not have made the purchase. The unit works fine and runs quiet until it get hot and the unit has to work harder. Then it sounds like a Cessna engine on an airplane and can be heard from a several houses away. It is so loud that at times you have turn the volume up on the TV. Sounds odd but totally true. A neighbor installed the same unit. I can hear their unit a block away. These things are extremely loud. The installer came and checked the unit and said it's fine, the noise is expected. Trane and other A/C I’ll it’s do not perform this way.

Will never buy another from Rheem or Home Depot. Their warranty department lied to us after saying they would give me a refund over the phone and made 4 trips to the store. I had 2 of their tanks leak one at 4 years and the next was just over 3 years, and we bought the second one ourselves. Go with a different brand, trust me.

I had a Rheem AC System replaced in 2020. I had the capacitor fail twice within the first 3 years. The system is supposed to have a warranty that would cover parts during that time period (labor would not be covered). The AC company I used, in an emergency, when the system failed, did not file a claim with Rheem. I contacted them myself to try to get reimbursement, or a replacement capacitor. Knowing that the part had failed twice, even if they wouldn't reimburse me for the repair, I would like to at least have the part replaced through the warranty so I have to get install the next time it fails, which is likely!

I had a Rheem 4-ton unit installed a year and a half ago. The unit stopped working over the weekend. I come to find out that the coil needs to be replaced because the refrigerant has leaked out. Now I'm faced with a $2100.00 repair bill for a unit that is only a year and half old. Not what I expected from a quality company.

Our tank started acting up about two years after we purchased it. Had to go to Home Depot to get original receipt and submit it. That was not the problem. Lucas came to our house and had to order a part. He was very friendly and answered all of our questions. We got the part and had to call back to schedule Lucas to come back out to install it. I spoke with the most condescending, irritating, non helpful person I have ever encountered. He was so rude, kept interrupting me and told me I would have to contact Rheem myself and speak to someone.

Purchased a Rheem complete system, compressor & Heat pump. Installed 9/2019. First issues started 11/20/2022. Long story, short. Stuck repairing lemon unit. Labor only $ 2,500 00 so far. Licensed installer out of business. Acme refrigeration out of Louisiana fails to back up their product as a Rheem distributor. Rheem says to keep repairing. They will cover parts. NEVER buy Rheem. Only problems for a widowed, senior citizen.

Having issues with one of my 2 units. Customer Service will not honor their warranty and send out a technician to service the problem because of "installation issues." Well I solved it and still not good enough for them. Now I see that 74% of consumers have issues with this company and I see why. If you have a choice, do not buy Rheem!

Brand new equipment, very low performance, poor quality made, no tech support available as many other top name brands like Carrier, Lennox, Trane, and many more, stay away as far as you, can, I would not recommend this to no one. Good luck on your search!