Rheem Reviews

My tankless LP gas water heater froze and burst a copper inlet water pipe. It should have gravity drained last fall, but crappy design somehow didn't allow it. So when I turned it on this spring, water was everywhere. I called Rheem to get a new copper tube. "It's an unavailable part. We don't stock it." Now what village idiot designs an appliance that is prone to freezing, fails, and you have no option but to throw it out and buy another? Like I would EVER buy another product from a loser company that designs and operates this way??? The managers and engineers should be ashamed. What fools. But fool me once, shame on me? Not in this case. Shame on them for being idiots and having no concern about their customers, who are the reason they are in business...

Yesterday, June 7, 2017, I purchased a Rheem top of the line, 50 gallon water heater from Home Depot on Capital Expressway in San Jose California. It worked for only an hour and then shut off and could not be restarted. My licensed contractor called the telephone number on the Rheem water heater 866-279-4566 as directed on the label attached to the water heater. He was treated unbelievably rudely and was instructed to take the entire burner mechanism out of the water heater which involved disconnecting all the internal gas lines and wires!!! We explained that it was illegal for us to do that since we had neither the tools or instructions to ensure that there was no gas leak upon reassembly. In response the Rheem technician stated, "Just do it and call me back." He then hung up on us.

I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!

Basically, I bought two Ruud/Rheem air conditioners from a local company and the 2011 air conditioner started to leak Freon as far as I can tell in 2016. Upon investigation and numerous calls I became aware that the company is selling units with copper coils (aluminum is the best choice) that are eaten through by the Freon and thus cause leaks in the coils which and in turn the unit shuts down.

We hired Gilson through Home Depot in May 2011 to get this brand new Rheem cental AC system. It came with 5 years warranty but it started leaking the Freon gas within the first 4 years. Gilson was bought by AJ Perri so AJ Perri recharged the gas which cost me about $150. Then the Air Handler stopped working! They think that the motor went bad this time and it will cost roughly $1700 to $1800. I basically received a LEMON from Gilson and unfortunately AJ Perri is extremely expensive!!!! I tried contacting Rheem directly but they didn't respond to my complain either.

Purchased and had professional installation on a Rheem 40 gallon water heater with a 9 year warranty on 1/30/2015. This morning 5/3/2017 just a few months over 2 years the unit failed and needs to be replaced. Now I am out $500.00 labor and must pay the difference between today's price and the price I originally paid for the water heater... Spoke with customer service and of course they won't pay since I am over the two year parts and labor portion of the 9 year warranty. What a ripoff! They know they are making junk and are smart enough to limit the warranty so they are not responsible for labor when their inferior products fail prematurely. Don't get Rheemed like I did and stay clear of these poor quality products.

I bought a 40 gallons of Rheem water heater in late 2015 from Home Depot in Baldwin park, California and it has stop working since October 2016. This unit I bought for my rental property. The tenant complained about no hot water since last year. I called 800.279.4566 sticker labeled on w/ H but no human answer except the robot phone advertising. I also have other homeowner told me about the same issue of the same brand. Can anyone help? I also called Rheem tech support number but same advertising.

I purchased an entirely-new Rheem heating and cooling system in very early 2013 (paid in full 3/2/13), having the RASL048JEC compressor-condenser unit, and RGPE-07NBRQR air handler/gas furnace unit. The Rheem compressor is a microprocessor-controlled, dual compressor design. From summer of 2014 onward, this compressor will "latch up" and not self-recover from any disturbance of the AC power coming to my home: brief power outages or brownouts will cause it to stay off. Originally, just pulling the fuse cartridges for 2-3 minutes and re-inserting... would make the unit recover.

If you thinking getting a tankless water tank think about it. It can take up to 75 second to get hot water, if you do not have a recirculation loop in your house forget it. The Rheem does not have a buffer tank in the unit. You will have to get install a recirculation pump and a mini water tank beside to keep a certain quantity of hot water to be use until the tank warm up the rest of the water you need.

Rheem hot water heaters are junk, don't waste your money! I purchase a new Rheem hot water heater less than five (5) months ago from Home Depot and it has already gone bad. We followed the proper channels and called Rheem customer service department and they figured out what they believed went bad on the unit. The customer service representative promised to overnight the part and told us how to replace the part.

Just want to pass along my experience with a substantial investment which I should have researched better. On Jul. 18 2011 I purchased a Rheem combo of aircon, furnace, and water heater. The price was reasonable and I received tax credits. On Jan. 13 this year after 5 and a half years the blower motor went out on a night where it was 7 degrees. That cost me $574.00 account 10-year warr. void if you don't have annual maintenance. This is an easy way to not stand behind your product.

I replaced my old hot water tank with a Rheem energy efficient model Guardian System RHGPRO50-40F. Same size as my former tank. When I fill my bath tub the hot water turns lukewarm after a few minutes. The licensed installer told me that this is the way that all new energy efficient hot water tanks work and that the next person to run hot water for a bath or shower would not experience this. Seriously? His suggestion was to run some hot water about 20 minutes before I filled the bath tub and when filling the bath to only turn the hot water faucet on the bath 1/2 way.

I have a 3 years old water heater and it broke from the inside. The warranty is supposedly 6 years old, but they are saying since the house changed ownership. Do not buy Rheem, this is a very bad quality!!! And they are very dishonest. They claim the warranty is 6 years, but what does it has to do if you change ownership? They should give a warranty to the water heater, not the owner. DO NOT BUY RHEEM. They are better alternatives.

It amazes me that I cannot contact billing at Rheem. They owe me over $500 since December 8th, 2016. I still do not have check and it is January 19th, 2017. I cannot call and they do not respond to emails. I have to call support and have them call billing to find out. This is ridiculous service.

Last Spring 2016, I had a contractor install air conditioning in my 2 story house beach house. It was not possible to run ducts on the first floor so Fujitsu ductless was installed and works beautifully. Unfortunately, on the second floor I had central air conditioning installed and paid additional to upgrade to the Ruud brand. Big Mistake! The contractor had problems upon problems with the equipment. Because the equipment did not work, the compressor had to be installed twice and the coil/air handler needed to be installed three times. In summary, the contractor wasn't happy with all the time he spent and wasn't paid for and the installation wasn't finished until mid summer ruining my summer.

April 2014 I purchased a Richmond (made by Rheem) LP tankless water heater to replace a 15 year old Paloma that had finally sprung a leak. Purchase cost was $800 at the Rapid City Menards, I did not purchase an extended warranty. January 2017 I noticed a leak of water under the Rheem/Richmond heater. Upon removing the cover I discovered the heat exchange plenum had failed and was leaking water into the exhaust fan housing and ultimately into the electrical connections in the bottom of the heater.

We purchased a new A/C unit on March 12, 2014 for a secondary home in Fla. This unit is not a rental. It is used by us a few months a year. We purchased the property a few years before and it still had the original a/c, so we decided to be safe and buy a new one. MISTAKE! We used a local A/C company in that area and purchased a RHEEM along with the semi annual maintenance contract. We recently made a trip to Fla and found that the a/c wasn't working and that it also froze up causing wet floors.

I purchased a 40 gallon Rheem water heater in August, 2016. This past Tuesday, no hot water. Plumber came and replaced the bad Thermo coupler. Tonight came home to no hot water. Plumber came, said it is a faulty gas valve. He gave me a choice-back-order a replacement part for $300.00 and wait days to get it and add in labor or it would be cheaper to replace the water heater. That is what I opted for. I am wildly disappointed in that Rheem unit. It was nothing but trouble from day one!

I purchased this 38 gal water heater and installed it in August. In February the water heater failed. I called Rheem at that time and they wanted me to diagnose the problem. After a week of screwing around they sent out a tech and it was repaired. In December same thing, water heater failed again. Runaround on the phone and again they want me to work on water heater. Said water heater is out of labor warranty. Their parts are continue to fail. They should stand behind their product but don't. My serial number is MO41516904.

We bought our system a little over 6 yrs ago and we had to replace the blower motor twice since we got it. At a cost of 600.00 a pop. Rheem never pitch in a penny towards repairs. Even went the motor went out under their coverage period.

I bought a 75 gallons water heater and it stopped working in 6 months. Contacted Rheem to have it fixed. And they sent me replacement parts while claimed that my labor warranty is not available (on the heater's specification and receipt stated 1 year labor and 6 years parts warranty). They took almost a month to have this issue solved with multiple parts sent. 6 months later, the heater failed again. This time, they want me to get a multimeter and test each components to find out which one fail so they can send me that part. My family is without heated water for another month during this cold winter. I will not buy another Rheem or company related products after this horrible experience.

Purchased brand new 5 ton rheem a/c for my home 5/14/2014. The unit is junk. Replaced so far coil, motor, freon, etc. My wife has heart disease and we've paid out so much $$ and now 2 years later we are still without a/c here in port st lucie, fl. We live in a community of over 2000 homes many, many of which have had same issues with their Rheem a/c. They are junk, junk, junk.

My new home has a Rheem RP14 installed. It's terrible. At 32 degrees it produces almost no heat. As a comparison, I lived in a home for over 5 years and had a 2009 model year American Standard base model/builder grade heat pump that performed much better. With the American Standard HP, it would produce heat down to the mid to low 20's before tapping out. At 32 degrees, a heat pump should be producing a decent amount of heat but this Rheem is really bad!!

I bought this new Rheem Package Air Conditioner in 2009. It worked well till 2016. In the past 8 weeks it has proved to have shoddy workmanship at 2 of its soldered joints on the low side. One time in 9/25/2016 I lost all the refrigerant because of a poor solder joint. It was repaired and pressure tested for other leaks. On 11/9/2016 another solder joint cracked from shoddy workmanship from Rheem. The costs to have these 2 repairs were in excess of $700.00. The Rheem company states they will only warranty parts that are defective and will NOT warranty their workmanship. I asked numerous times why they would not warranty their "shoddy" workmanship. The customer service representative would NOT answer my question. STAY AWAY FROM THIS COMPANY. They want to sell but they do not want to stand by their product due to their poor and shoddy workmanship.

My Ruud furnace had its blower board replaced two years ago and shorted out again on a furnace that is only 14 years old (ave life approximates 20 years). Additionally, the inducer motor has failed too, making it difficult to justify the repair expense versus shelling out for a totally new furnace. I reached out to Ruud customer service and they basically said "oh well, too bad". They had no sympathy, offered up no solutions, and had no interest in persuading me to buy a new Ruud or Rheem furnace. They did not care at all whether I was a customer or not. Absolutely unforgivable way to treat people that spend thousands on their machines. Will never buy Ruud/Rheem again.

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor, the coil and most recently the motor! It's still under warranty, so they ordered a replacement parts but I have paid over $1500.00 in labor. The first problem happened only 3 months after the unit was installed! Now my upstairs unit is doing the same exact thing. I called Rheem but was told there is nothing they can do about the labor but the parts were free under the warranty. Very frustrating. What can we do? Inferior materials?

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor two times and now the coil has blow out. My air conditioning company came out Sunday and removed the cover and the whole inside was covered with oil. It's still under warranty, so they ordered a replacement coil on Monday and I received a call today that it is on back order from Rheem and they don't know when they will receive it. I called Rheem customer service and was told to call my service company and have them call a district supervisor. I live in Florida and it is getting a little cooler (80's during the day). It's still hot without an air conditioner. I've been reading other reviews and it seems that I'm not alone. THIS WILL BE MY LAST RHEEM PRODUCT.

Rheem is horrible, if an HVAC contractor tries to sell you one get rid of him as well. I installed 3 units at my house in 2012 and after a year I had to replace an evaporator coil on one unit. After 2 years all three evaporator coils were leaking and need to be replaced as well as numerous other problems. Rheem covers parts but not labor, every visit has been at least $500. The comfort control 2 (Rheem Thermostat RHC-TST551CMMS) is not programmable to a laymen, they don't give you a manual. Try to find any information for Rheem online other than to fix one or buy one. There is none, they sweep the internet so you call the repair facility nearest you so they can come out and charge you to repair it.

Bought two units. One failed 11 months in. I have spent days and hundreds of dollars replacing what they told me. Every-time, to find out it wasn't that. I even got up to a level 3 supervisor. Worst support in history. They are doing everything they can to not pay for a repair. I'm done with them at this point.

Rheem Heat Pump installed 4 years ago (2012) has been nothing but problems. Three (3) times for a board, once for Freon, and now for a contractor. Serviced (5) times in (4) years. Do not buy heat pump because compressor runs year round.

I purchased a new unit July 2010. Last year it was low on freon and the unit was charged, no problems could be found. Had the same problem, twice this year. The second time around they found that the oil was leaking, a common problem with unit. The standard warranty is 5 years, but if you register the unit, which I am sure I did, but Rheem doesn't seem to have any record of it. So here I am at 6 yrs and 2 months with a failed unit, on a problem is very aware of and they are very unwilling to do something about it. They said if I would have registered the unit, which I did, they would cover it for 10 years, not 5 years. Basically they are counting on the consumer not registering thinking most problems won't show up in five years so they don't have to stand behind their products, especially on a known problem. A strategy that helps the bottom line, but certainly screws the consumer.

At 5 years, the Rheem A/C evaporator coil failed, IE is leaking coolant fluid, aka freon. Fortunately it was still under warranty and I received a replacement coil (copper, which is important; stay tuned), although it cost me $400 for labor as well as about $300 for freon recharges before the replacement. Now, two years later the replacement is leaking. My A/C service company told me that Rheem has a class action suit against them for knowing that the copper design was not compatible with the newer R-410A higher pressure fluid and that they've known for years that they leak, sometimes after less than a year.

We bought a new Rheem heat pump and air handler. 2 months after the 12 month warranty expired we had to have the unit recharged and again 13 months later. We are responsible for the recharge costs along with the labor cost to replace the faulty coil. Rheem knows this is a faulty coil but will not cover the labor. Also the coil in the air handler is leaking and I am concerned about the dangers of my family breathing this for 2 years. Rheem said they didn't think there was reason to worry. This system has been a disappointment from the start and I want everyone to know what a poor quality product this company makes. Don't waste your money on this product from a company that doesn't care after the sale.

2 new units end of summer season. Used 2 weeks then fall season arrived. The following season arrived and unit did not work properly. Contacted Ferguson in Chicago, they gave me the run around that it was impossible for compressor to not be working. We had it removed, replaced and pushed Ferguson to take as warranty return. Now, I only have 1 yr warranty and $300 additional repair bill because this was a bad unit out of the box. Regret my purchase some since I bought 2 3 ton units.

Purchased this brand new AC from my air conditioner specialist not quite 2 years ago and have had a few problems that make me NOT so happy. First it was the compressor failing which had to be replaced, under warranty. Great but the labor was not under warranty so that cost me $175 which doesn't sound like a lot but when you shelled out $4500 for a new AC just under 2 years previously it is a big deal. He installs that and puts some fluid that was recommended into a valve and off he went.

Had to replace our original HVAC which was 13 yrs. old. Went thru Home Depot and they suggested RHEEM and was installed by ARS. It didn't work right away, and I have to tell them that we were moving into a hotel since they guaranteed that it will be done within 24 hrs. or they will move us into a hotel. Well, they worked overtime the next day so they didn't have to move us. Installed August 2013 and we had cooling problems April 2016, HVAC repairer said low on freon, warned us that it might be leaking. June 2016, cooling problems again, same HVAC repairer came and said it was blocked drain and suggested we avail of their maintenance plan and we did.

Please don't purchase a rheem heating/ac unit. I purchased a Rheem unit in November 2014 and my ac unit has already gone out twice this summer. I have been dealing with this problem since April through August 2016. I have had an ac tech person come to my residence on several occasion trying to find out why my ac unit doesn't hold the freon that was put in come to find out it was leaking freon in the coil; the ac tech guy ordered a new coil which I had to pay for the shipping cost and after installation on the new coil it still leaked freon only at a faster level. The freon would go out after 24 hours of being put in the system.

I have a Rheem HVAC system. It is 6 years old. Furnace goes out every winter, AC goes out every summer. Although the parts are covered under warranty, I have to pay labor. Additionally, I have to sweat or freeze until it is fixed. Contacted customer support, no help or empathy whatsoever. Don't get RHEEMED by this company.

Our hot water heater went out and our plumber installed a new one. It would not continuously heat water. Got it traded out for another. Same Problem. For 2 months now, I have to go clear down stairs and reset the system for it to heat water. Now Rheem authorized another plumber to come out and diagnose the issue. The new plumber is saying we need to rip out our 2 inch vent pipe and put in 3 inch vent pipe. Why would we not be told up front this system requires 3 inch versus the 2 inch that houses only 10 years old or so all have!!!

Very disappointed with Rheem ( 2-ton 15 Seer HVAC). After a 1 1/2, Unit leaked freon and wasn't covered by a warranty. Could not contact a customer service representative to help. This is me first Rheem, and it will be my last.

Rheem purchased 10/2014. First call started Spring 2015. Pilot light kept going out. Get up to go to work - cold water. Called Rheem warranty number which by the way are the most dismissive, unfriendly and disrespectful customer service employees l have ever spoken with. Their CEO and CFO should really try using their customer service department. My first call the employee said it must be dust or dirt. l ask why this never happened to my old less expensive water unit - no answer. Months later same pilot problem - doesn't stay lit. Second call girl tells me it can't be the unit. l must have a gas leak or something about cubic feet of air in my garage. She told me l would need to call my local Pacific Gas and Electric Company which l did. Everything was good .

We bought an Rheem 5.0 Ton air conditioner unit just 13 months ago. The compressor stopped working and even though the parts are covered we had to pay $600 for the labor. We are still paying for this unit and it only lasted a little over a year. The unit we had before (a different brand) lasted over 10 years before it gave us any problems. It doesn't seem fair that we had to pay that much money for labor when it is obviously a faulty unit. We live in Florida and it's the middle of summer, we can't live without AC so we just had to pay it. I will not recommend this Rheem brand to anybody.

We purchased a RHEEM 4ton Heat Pump on 6/6/2011. In the 5 years we have owned this system, we have replaced the heat pump on 5/31/2013 and 10/13/2013. We have replaced the coil on 12/5/2015 and we have just been informed on 7/16/2016 that we need to replace the coil again. It is on order. Additionally we have had numerous repair calls for spot welds and recharging of the Freon. It has been a nightmare owning this system. I would discourage anyone from purchasing an HVAC system from RHEEM manufacturing. The warranty implies or leads to an expectation of a reliable product. However this is not a reliable product. We purchased our unit through ESP Services Inc. This company has suffered through this with us. They have been stalwart in attempting to keep this system operating. I truly regret purchasing this RHEEM Heat Pump.

I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, I'll get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.

Pilot light on 2 year old 50 gallon water heater would not stay lit so had to call plumbing company that originally installed. After some piss poor diagnostics by the plumbing company, they finally called Rheem and determined it is the gas valve assembly that is faulty. Part will take two days to arrive. Although part is covered by warranty the labor is not so I will now have to pay $300 for the diagnostic fee and installation of the new valve on a TWO YEAR OLD water heater. Seems there have been numerous reports of this with Rheem.

I had a new Rheem Classic Heating and Air Conditioner installed on 6-14-2012, or at least my Homeowners insurance did. After receiving 2 bids for replacement, my insurance company awarded the bid to a dealer who installed Rheem Units. The unit was a combo heating and air conditioner unit that sits outside, at the back of the house. It is a RRNL unit. It is a 2- 1/2 ton unit, which was the size of the one replaced. The old one kept our house cool in the summer and warm in the winter, unit it suffered hail damage that rendered it useless.

Water heater quit working (2 years old). Call customer service - told me that I needed to find out the color of the wiring connector inside the control panel. Drive home, take it apart and determine that it is white. Call back. Told replacement part would ship and arrive tomorrow. Great. They call me to say that the water heater is under recall and to call them. They don't tell me that the part they promised isn't really being shipped. I call them. Transferred to another department.

The Rheem water heater I bought went out months before the warranty ran out. Rheem sent me the part and I had Southern Calif. Gas Co. install it and they charged 43.00 to install it but not Rheem for some reason will not reimburse me for the 43.00. I sent everything they asked me for - model no. and all that stuff. Even sent the bill from Gas Co. and my check no. that paid it. I am so disgusted with Rheem. I guess my next move will be to go to Better Business Bureau and tell them my story. Please tell me why do some companies say they have and even give warranties on paper and then you have to fight with them to get your money back... I think this is fraud on a big scale. Also I got on the computer and could not believe all the complaints Rheem has against them.

Purchased a Rheem 3.5 ton 15 SEER split heat pump system in January 2014. Because of all the problems with the unit right after installation the outside unit was replaced March 2014. We've had constant service calls for the unit not cooling, abnormal loud noises when the unit comes on, wires touching that disabled the system, coils leaking in the inside unit which called for replacement. We were promised in 2014 that a Rheem rep would come out and that didn't happen until March of 2015. I have a service technician here right now because the unit decided to quit cooling yesterday. I wouldn't recommend this unit to anyone, even my worst enemy. The Rheem rep in my area, Sleeping Giant in Childersburg AL, doesn't care about service after the sale but I'll save that for another review.

We bought a Rheem water heater from Home Depot, it kept leaking. I called Home Depot. They told us to replace the valve, so we did, still leaking. Called to see what we should do. Told us to buy an expansion tank. If that didn't do it to return it. Returned it for a new one and guess what. It leaked too!!! I have never been so frustrated with a product. Even the guy that installed it for us mad. I hope they will let us return this one.

I have a Rheem Model RANL-036JAZ A/C unit and had to have the fan blower unit replaced Three times! I will replace the whole unit with a Good A/C unit because RHEEM just plain Sucks! If you buy one you will be Sorry!

Our experience is exactly the same. So what can we all do. We are about to replace the coil (aluminum versus copper, our HVAC serviceman says will make the difference). He is not 100% sure the problem is there since the leak is "very small". To really check will cost about 600 for a nitrogen test. So at this point we are down $300 for visit and freon replacement and potentially down another $600 to replace the second coil. Our unit like the rest is 2012 with problems in 2014 and now.

Replaced a 20 year old unit with a Rheem in August 2011. Noticed last year that it was not running efficiently. This year it has crashed... as has three of our neighbors' Rheems! There is a known leak of the coolant and coils needing replacement!!! This product must be RECALLED and the manufacturer should make good on replacing all units. Coils, coolant and compressors... all problems. One neighbor has had problems since the first day of installation! Cannot reach Rheem by phone! Terrible product from a company that used to be known as the best. The name was one reason we chose it. Our electric company has been here and the installer is here right now as I type this. He is doing his best to calm us all down. Apparently, there is a more serious problem with ours than our neighbors!

I paid $5,200 cash by check for a new Rheem HVAC install to ARS RDU, NC on 9/23/14. The unit failed on 6/27/15. Was told not enough coolant was installed. The unit failed again nine days later on 7/6/15. Replaced the TXV valve. Now on 5/27/16, ten months later, the unit has failed again and is being worked on by ARS a third time after having the system under a service plan visit on 11/12/15. I have been told twice that sometimes "you just get a bad machine like you do a bad car". Is that the best customer response that ARS and RHEEM can do? REALLY! Was my money bad and therefore I was given a bad HVAC? If my money was good, I should be given a good HVAC. I would like to know the best point of contact I can make to air my grievances and wanted to warn others about my experience.

Our builder's heat and air contractor installed a package system in our new home that sits outside the house, model number RRNL-C060JK10EBVA. Our house is less than 5 years old. We noticed the air was not cooling this spring when we turned it on. The installing contractor said the coil is leaking. His service fee for coming out, diagnosing the problem and putting in freon was $485. If we choose to replace the coil which will have to be ordered, it will be another $900. Of course you have to replace the coil because in a few months you will have the same problem. Rheem only covers the part. We lived in our previous house with a Lennox Pulse system for 15 years and never even had a service call. Do not buy this product!!!

Our unit was less than 2 years old and the unit would shut down mid shower and the tech support said the oxygen sensor was dirty. At their direction, my plumber spent 2 1/2 hours disassembling/cleaning/reassembling, to no avail. A second call to tech support had them telling us that the error code indicated control board failure. This too, was replaced at your staffs direction, yet the problem persisted. Next, yet another tech person deduced that the ODS must be bad, so they sent the entire heat exchanger assemble, and that too was replaced. The problem was still the same. Countless phone calls, repeated gas pressure checks, lengthy discussions about venting, gas pipe sizing etc. continued... All were fine. But countless calls with tech support and 6 months worth of plumber work, NOTHING. DO NOT BUY A RHEEM WATER HEATER.

October 2012 Plumber purchased a RHEEM water heater at Home Depot for my rental property which failed to work after installation. RHEEM did send their authorized plumber who adjusted the pilot tube to fix delayed ignition problem, at no cost to me. Now 3.5 years later the pilot light won't stay lit and a plumber diagnosed a possible thermocouple problem. Since my tenant wants hot water now I don't have the option to have a part ordered that may or may not fix the problem. The water heater is being replaced today with a plumber's grade water heater. I'm thankful for this site because I'll be having central air installed this summer and it will not be a RHEEM product!

I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.

Purchased a Rheem Hot Water through Home Depot. Heater's improper wiring caused popping and arcing once turned on. Paid certified electrician ($50) to repair heater's electrical harness. Reported problem to Rheem who requested service invoice, electrician's license number, phone number, serial number, model number, and proof of service payment. Twice I sent Rheem requested information. Twice Rheem requested the same information. To date, Rheem has not reimbursed me for service and has been unwilling to process claim. Apparently, customer service after a purchase is not a company value.

Purchased a Rheem central a/c system July 2014. Since that time I have experienced a number of problems from leaking refrigerant to replacing the evaporator coil. Beware of promises that parts are covered under warranty. Refrigerant has cost me over $400 and labor to replace defective parts can average $650! DON'T BUY RHEEM.

We purchased a brand new Rheem AC unit. Since installed we have had a technician out to fix it over 5 times and $989 in bills. The problem was a hole in the coil that we were left to pay for Freon replacement which was extremely expensive then coil replacement. I called Rheem, emailed my bills and told they would do absolutely nothing. The woman was absolutely rude and nasty saying I needed to talk to the contractor even though it was the faulty coil in the new unit causing all the problems. DO NOT BUY ANYTHING FROM THEM!!!

PURCHASED NEW from HOME DEPOT, 2 YEAR FULL WARRANTY, 7 SEVEN YR. LIMITED WARRANTY. After a year, black specks and water coming out all hot faucets. Was told by RHEEM that this was not a warranty issue as opposed to what warranty states. It is apparently a bad anode. After several calls to RHEEM, was told I could purchase a new part plus shipping and install it myself. My conclusion was that they deny all claims till you give up and pay more to resolve problem.

I have had a hot water heater from Rheem for under 2 years now and first my pilot light and igniter went out. I thought nothing of it. I continued to relight the pilot light and it worked. After about a 2 weeks or so I was down in my basement and smelt gas. I was alarmed I called Elizabeth Town Gas, and they told me to evacuate my house. I did. With that being said I found out that the tubing coupling was sliced.

I purchased a Rheem heat pump in 2012. I have had to call for service every year for the replacement of a TXV valve for the inside and outside unit. I also had to pay $395 to replace the Freon to install the new parts through my American Home Shield warranty. This issue occur after only 2 years of purchasing and installing by ARS. I would be out of more money for parts and labor if I didn't have the AHS warranty. I should NOT be replacing parts on a unit that is less than 5 years old. I don't know if the issues are due to poor installation or poor RHEEM parts and equipment. A system with this many issues leads me to believe that I was sold a lemon.

I purchased a Rheem hot water heater from Lowe's. It worked for six months then started tripping the reset button. Tried to exchange it at Lowe's and they said I had to call Rheem. After half a dozen calls they shipped me a part they said would fix it. It didn't. I can't afford to buy another new heater so for the past 18 months we have to push the reset button and wait an hour to use hot water. I will never buy another Rheem product. They do not stand behind their products.

I have a Rheem water heater Model # 22V30F with a broken "Pilot Knob". I contacted Rheem and multiple parts suppliers. They all told me the same thing. Rheem does NOT sell the Pilot Knob individually. I need to purchase the "Gas Control Valve" which costs anywhere from $80.00 to $150.00. What a ripoff! Only the Federal Government would pay $80.00 or more for a knob that is worth less than $5.00. I guess Rheem wants to Ream their customers. I will never ever purchase any Rheem products again. I have seen the same knob on other brands of water heaters. I will try to get a knob from one of them.

I bought a hot water heater with the understanding that it had a 5 year warranty. When it stopped working after a year and a half I called Rheem and was advised to contact one of their recommended repairmen. At a $100.00 a pop he came over and told me that it was kaput. I wanted nothing to do with replacing with another Rheem product so I called Home Depot and arranged to return the piece of crap. When I contacted Rheem I was given the "did you get an approval to return the product to Home depot?" I was in fact told by one of their employees to return it for a refund or exchange. Now they are saying that I needed an ok from Rheem before returning it.

Pressure relief valve drips on a new installed water heater. Had it replaced and still drips. Try to have them honor the warranty. Got the runaround for weeks. Gave up, went to Lowe's, bought another brand. I am a large property owner and have used Rheem before. This is the 1st I have use the warranty. Will not buy again.

We purchased a Rheem air conditioning unit 3.5 years ago. The unit is still under warranty, but I had to spend $600 in labor to fix the damage THEIR faulty equipment caused to my unit!!! Last week I had to have a new condenser fan motor installed and the unit kept shorting. After the A/C contractor came out today, I was told the faulty fan motor caused damage to coils and have to be replaced for $295!! I am extremely confused as to how I am responsible for labor to fix damage Rheem's parts caused to other areas of my unit.

On 8/2/2013 I purchased a 5 ton a/c system model# RPHLHM6024JC, serial # W201312660 from ARS. On 2/12/15, a leak on the outside unit, which resulted in loss of freon, had to be fixed. This was deemed a manufacturer's problem. After a long argument ARS decided to pay for the repair. On 3/17/2016, during a routine servicing, the tech advised me of another manufacturer's problem - a leaking evaporator coil resulting in loss of R410 refrigerant. I was told workmanship will be $585.00 (part is covered by Rheem). Two major problems tell me that this product is a LEMON. I think Rheem should stand behind its products and do not make consumers, especially the elderly, bear the burden of it's shoddy manufacturing process. I am just one of the hundreds of Rheem customers who have claimed about their products and I hope some agency will make this company shoulder its burden.

I can't believe Rheem AC. I purchased my AC unit July 4, 2012. I paid exactly $10,000 for it. On March 8, 2016 the motor went dead. ARS is charging me 380.00 to replace it and that's with a GUARANTEE!!! I am so upset about this. Bad product. I should have chosen a different brand and a different installer.

In late 2015 we purchased a Rheem water heater from Home Depot for a rental property. We paid a plumber to install it. After installation, the water heater made loud bangs after use. The plumber recommended running the water for a while to release air in the pipes. The water heater continued to bang until it eventually stopped working. We paid to have the plumber take it back to Home Depot for a replacement. We paid the plumber to install the new water heater, which banged as well. Reading in to the instructions further, we were advised to install an expansion tank. We bought the tank and again, paid a plumber to install it. This new water heater continued to bang!

Yesterday we contacted Rheem regarding one of their hot water tanks that was only installed in April 2015, due to a loud bang then started leaking from the bottom. They authorized a replacement since was way under the Warranty Period. So far we were happy with the outcome. It wasn't UNTIL we took the defective tank back to Home Depot where it was originally purchased. First of all, they had no clue as to what they were doing, couldn't find our receipt even though was purchased with their CC and finally did NOT even do an even exchange. They charged us the difference from what was paid in April 2015 and what the price of the tank is NOW. Their reasoning behind this is the tank that was purchased in 2015 is NO LONGER manufactured so we had to get the one compatible to it.

The problem I experienced is a serious safety issue and I hope as many people read this and spread the word as possible. My Rheem 40 gallon hot water tank started to leak gas at the Honeywell valve internally. The tank is installed in a small closet which is a confined area in which combustible natural gas can accumulate. When I contacted customer service they tried every way they could to get out of sending a replacement part. Because of my experience and the seriousness of the issue I decided to do a little bit of research and discovered that I am NOT the only individual who has had this problem.

Purchased a 50 gallon water heater in 2011 with a nine-year Rheem guarantee. Awakened yesterday to a leak in the unit. Since I was 5 years into the warranty period, I did not expect much but called the customer service anyway. A polite "technical" representative explained that the element gasket had failed after I described the leak. Called my plumber who came immediately and determined that the unit failed. He replaced both elements. Still leaked. Called customer service again and they suggested something I did not understand related to the power supply. The plumber took the phone. Within minutes he whispered to me the "technicians" at Rheem were not knowledgeable. He asked one of the three he spoke to how many heaters she had installed. She told him she had observed an installation "once." He spent 1.5 hours trying to get them to honor the warranty in any way.

On August 1 2012 I purchased a Rheem HVAC system for my home. It cost $5000. I had it installed by a Rheem certified AC company who SOLD the system to me. I had it serviced per the manufacturer's advice. There is a 10-year parts, 1 year labor warranty. EXACTLY 2 years to the day, the blower motor died! Yes, the part was guaranteed BUT I had to pay almost $400 in labor! The tech told me they were having issues with this motor... produced in Mexico. OUTRAGEOUS.

I bought the Richmond Encore Whole House tankless hot water heater made by RHEEM from Menards 11-6-12. Late winter of 2014 I have no hot water. I take a look at the unit to see if there is anything obvious I can see wrong and decide I should call the 1-800 number on the manual. After giving four different "tech-assist" the same information, I finally got one to tell me to take pictures of the unit, it's vent pipe and several more pictures. I emailed the pictures and took more pictures as requested. I spent most of the day loading/emailing pictures to the techs.

I think I am going to scream. First my washer dryer and dishwasher all from whirlpool went belly up. Now my rheem water heater is burning. Why are these companies destroying their names. Trying to build cheap but sell high. Anyway I just notice my water heater by Rheem had burn marks and a little smoke, and water leak. I am just fed up. I am out of cash. Fixing appliances over and over because the manufacturer did not do its job! I have no idea what to do. I spent $4300 on a brand new Rheem HVAC because the coils were corroded. Jesus!

Hot water heater pilot light problem. I purchased a hot water heater on October 21, 2015 and on January 14 no hot water! I was told to call our local gas provider PG&E. The service technician for Pacific Gas & Electric arrived at my house Saturday, January 16 and stated that the water heater was no longer good. I then on the same day went to Home Depot with my receipt and the statement from Pacific Gas and Electric. I was then told that they would not take it back. A Home Depot employee told me I would have to call the manufacturer and gave me the phone number. The employee from Home Depot stated that the manufacturer would have to give Home Depot permission to accept the defaulted product.

I purchased a 50 gal Rheem water heater XG50T12DU36U0 from Home Depot, I installed and it would not light up unless I would close and reopen the gas line manually. I called Rheem, troubleshooted the water heater with them over the phone and they decided it was the gas valve. I replaced it for them and the problem continued. I called them again, troubleshooted the heater again and they said it was the ignitor and asked me to replace it. I refused to replaced because I did not want to damage the heater and invalidate the warranty. Their repair company replaced the ignitor, the unit started after many sparks and then would not work again.

On 1/2/16 we purchased a Rheem Water heater and installed it. It never worked. After calling Rheem they told us they would overnight the new part. It took 2 days and then it was also bad. Now I've been told I have to wait another 2 days to see if this new overnighted part will work. 7 days no hot water and no help for Rheem.

We purchased a Rheem 40 gallon hot water heater yesterday and had it installed by a licensed plumber this afternoon. Install went fine. Turned the water on and then the electric on, and waited a bit so the plumber could make sure all was well. All was not well, the water did not heat. Our plumber ran through the typical diagnostics and came to the conclusion the water heater was bad. Yes, it was bad, but the Rheem customer service was worse. This is a brand new water heater and they have said it was 3 different problems and they will send out a part. We wait for the part and then they will send a tech out--so we could be without hot water for more than a week--they could not give a darn.

I bought a 50 Gallon Rheem from Home Depot and it woke up to a cold shower 10 days later. Rheem customer support is some of the worst I have EVER experienced. After two and one half hours on the telephone with surly Rheem agents referring me to the gas company, a plumber, and to where I purchased it, I am returning it to Home Depot and buying a Bradford White. Buy Rheem if you want the worst customer experience of your life. Otherwise, buy something else.

Bought a new Rheem 40 gallon hot water heater and was installed in new home in August 2015. Worked for three months, then had issues with NO hot water. Getting error code. Contacted company and after several attempts and disconnects finally got someone. Was told that the venting was improper and to contact plumber to have them look at it and then send the bill for reimbursement. We did as we were told, changed venting per their specifications and still does not work correctly. Plumbing company contacted Rheem and they sent new blower assembly. This was replaced and did NOT fix the problem. Again contacted Rheem spent over 2 hours trying to get someone. Finally got someone in another department who transferred to supervisor.

Bought a 50 gallon, gas water heater. I had problems with every person that I spoke over the phone from Rheem. Even if my guarantee is only six months old, they have every excuse not to help me. Do not purchase a Rheem water heater. Bad in every sense. I had to contact Menards manager where I bought the product for him to call them and accept the purchase receipt from Menard.

My water heater burned up after 14 months suppose to be 3 yrs. in home replacement. Good luck with the runaround you will get with RHEEM. Worst service ever had. I had to replace it myself after sorry plumber didn't return to replace water heater. I had to pay out of pocket for replacement. Now trying to get reimbursed.

I bought a Rheem water heater in June. Well 5 months later, it started showing errors on the gas control. Also I would sometimes have hot water and other times I would not. Had their service techs come and try and fix. Called Rheem Numerous times and they said it was the gas control and sent me a new one. The tech comes over and installs the new gas control and guess what still doesn't work and I have no hot water. I call Rheem and they say "we will send you another gas control." I say "you just sent me a brand new one." He says "Yes I know." I say "I have a family with no hot water for two weeks now and I want you to get me a new water heater under the warranty as it's only 5 months old." Rheem says "no we won't do that."

9 month after I had a Rheem AC installed the coil had to be replaced. I got hit with a warranty processing fee of $65.00 plus $165.00 for freon. Sent Rheem a letter with no response. If your needing a new AC unit, don't get a Rheem, and it has a 10 year warranty... what a joke.

Four years in, the Rheem Prestige heat/air/heat pump we purchased has been an incredible headache. A dozen service calls and no solution. 5 ton unit will not adequately cool/dehumidify a 5,000 sq ft house. Spent $13k for this system and had to spend a lot more for a whole house dehumidifier. The heat pump has repeatedly shook/vibrated when not on emergency heat. The shaking was at times SEVERE. Now the piece of junk has lost its refrigerant. I am done trying to fix it. While the dealer did his very best, nothing has ever been fixed on this thing. Never, ever will I buy anything from Rheem again. Every aspect of this ownership experience has been god-awful. Stay as far away as you can from Rheem.

Water heater started to leak water and won't turn back on. Called for services and they told me that a repair person needs to come to inspect item first. Soonest they can sent someone is 2 days later. Have my whole family including 4 kids and disabled father without any hot water. According to them. That's the best they can do and make me wait.

I bought a RQPL package unit in '07. In that time the blower motor has broken three times. Each time a tech has come to my home they have said that these units are known to be junk. I called Rheem and they had ZERO interest in hearing my complaint and were, in fact, very rude. As far as I'm concerned this company is nothing but a group of expensive thieves. They know they have problems with these units and they don't care that their customers are spending upwards of 10 thousand dollars to have these junk units installed. There should be a class action lawsuit.

First of all, because this is a new tank, the parts are not available in stores or from suppliers. And of course it always works out that things quit on a Thursday or Friday. That said after a misdiagnosis they sent me a part that worked for one day then quit but being the person I am, I dug farther and found that what they said was broken and the part that was broken were two different things. They sent me the assembly for the igniter, the problem was a cheap weld job on the circuit board. A piece fell off and I resoldered it which fixed the problem but created another. They won't send me a new part under warranty as I modified it in their words.

We purchased a Rheem A/C unit in 2012. Nothing but trouble. Replaced the coil 2 times. Now about to replace it for the third time. Called Rheem. Claim it's a environmental issue (hilarious). Our installer laughed. We are still under warranty but the labor has cost over $1000 so far. The parts are made in China or Mexico and are inferior. WISH I INSTALLED ANOTHER TRANE. STAY FAR AWAY FROM RHEEM.

While we understand the terms of a warranty, when a product dies only a few months after the warranty expires it is extraordinarily disappointing. When we spoke to Rheem about this matter and were concerned about what appears to be a planned obsolescence of a product, they could have cared less. They were disrespectful and rude. Given the option to purchase another water heater in the future we will NOT use Rheem. And when we checked at the local Home Depot we find their warranty which was 9 years has now been reduced to 6 years. And based on their previous warranty if you purchase a Rheem expect it to die around 6 years and a few months. Sad and disappointing.

I purchased a new AC in 2010. After paying over $10, 000 for the AC I expected to receive the benefits associated with a new purchase: a maintenance-free AC, instead I got a lemon. I had to replace the engine 3 times. A redundant switch caused the AC to malfunction in the middle of the summer here in Florida. Today I just replaced the engine for the 3rd time. The company has behaved in the most cruel, callous and arrogant way imaginable - refusing to compensate me for the staggering cost of labor.

We purchased a Rheem 2-4 tons RQNL B 13 Seer Series Heat Pump in Sept 2008. We have done the maintenance on the heat pump, using pricey filters as suggested from Rheem. Year 2, had to replace the refrigerant... year 5, same thing. Our dealer ate the cost because of maintenance plan we purchased with the unit. Now year 6, we are having to replace the motherboard for the unit and blower fan. No big deal... (under 10 year warranty). Wrong, Rheem will not honor the warranty because I didn't go on-line and fill out the warranty, which I was not told about. The warranty card said do not mail, keep for your records. I called Rheem customer service, they were rude and would not give me any help.

Rheem has been aware of this problem and has done nothing to appease the consumer. The copper coils are faulty and leak Freon until the unit stops working and needs replacement. This cost me over $600 for the labor. The unit is less than 2 years old. The blower motor also needed replacement two months before the coils. Low end product - do not purchase.

I purchased a Rheem in home A/C unit in July 2013 and was installed by certified contractor. It worked for right at 2 years and then developed a condition that is usually due to lack of Freon and the coils would freeze up and unit would not pump cold air. It seems that these units made in Mexico and sold by Rheem had known defect in the type of coil uses. This type copper coil developed leaks due to condensation on the coils. Currently a class action suit is filed that I was not aware of at the time of my purchase. The local contractor claims they did not know about the problem when my unit was installed. However, without much research you can find that his supplier knew of the defect and Rheem knew of the defect during the time my unit was under warranty and I was never notified of the defect nor replacement of the defective coils. Rheem will cover the part but not the labor to install, which is quoted in the $500-$600 range.

RHEEM Central A/C Installed April 2011. Last May it cost me $500 in labor to replace outside coil due to leak (one company quoted $900). This year, The coil is bad... AGAIN. Quote $450 to replace. Contractor not interested in helping... Why should he? He's making good money off this! NOPE. GOING TO A PORTABLE UNIT for $400. My son has one, it's quiet, 18,000 BTU's and is only the size of a skinny end table. The heat from it is vented directly out the window. Won't work for everyone... but it'll work for my house just fine.

Purchased GE ULTRA LOW NO x 6 Year Gas Water Heater, by Rheem Manufacturing from Home Depot in Modesto, Ca. First problem was at 1 & 1/2 years after purchase. Upon inspection of PG&E I was told Thermocouple had to be replaced and most likely it was a faulty part and or product (Not knowing about the hundreds of complaints similar of mine). The part was replaced at my expense. One year later the 2nd, 3rd, and 4th problems occurred (3 times in 5 months). Upon inspecting a LOUD EXPLOSIVE SOUND in my hall area, we discover the pilot light is no longer lit on the GAS WATER HEATER. Initially there are problems in re-lighting it but fortunately it has re-lit.

I am unable to find anyone to talk to about a new warranty on my Rheem Seer 14 purchased in July 2011. The fan motor went out after 4 yrs. This does not seem right. Should I expect more failing parts as time goes along? Can anyone send me a number please? Thanks. P.S. I will try to take a pic of this receipt.

I replaced a 10-year-old Maytag hot water heater with a Richmond branded tankless hot water heater in 2012. It started to leak after just 7 months and Rheem would not honor my warranty so I had to go through the retailer. After 2.5 years I've gone through five tankless hot water heaters because the heat exchanger keep leaking after just 7 to 8 months of use at the most. Rheem continually reams me and refuses to pay any warranty claim. Do not trust any warranty that Rheem advertises.

Purchased new unit R410A and within 1 year it had a leak and every 8 months to a year there is another leak or a bigger leak. This has cost me a fortune already for the new a/c and every single visit. I live in Florida and 3 times this week it has been fixed and leaked again. Each visit is several hundred dollars with the gas that gets pumped. Serial # 7692N160901536.

Last year in October Purchased a whole Rheem heating and AC unit installed by a local dealer Dynamic Air Haledon NJ. The "board" on the furnace blew out during the first Winter. Which was fixed and the AC unit kept freezing up all summer. The installer still has not been able to resolve the issue and have spent days and nights without air due to the condenser freezing up. Anyone else have this issue?

In Dec 2012 we moved into our new home, over the Christmas/New Year period the hot water system broke down, I rang Rheem and reported the problem, January 2013 it was repaired under warranty, the fault being a leaking gromit allowing water to enter the circuit board. 2nd repair was in April 2014, the system required a reset, which Rheem was contacted and sent a electrician to perform the reset which wasn't covered by warranty and costed $99. 3rd repair, same problem, required a reset, but before the electrician left the system faulted again. The system was then put in bypass mode till a diagnosis could be made, a period of about 1 month. Note: while in bypass mode the system uses more power due to only heating a small amount of water in a secondary system much like a kettle.

This is a worst company I have ever deal with. They are flat out refusing to replace the water heater under warranty.

My Rheem tankless water heater was installed in my home in 2011. I started having problems with it less than a year later when it was error coding every time I tried to access hot water. I had a plumber come out and assess the problem and he was told by Rheem (based on the error code) that the sensor needed to be cleaned. That was done, but the error codes continued within a month. The next time, I was told that I needed to have my water heater flushed because the problem was sediment buildup. I had that done, and the error codes started again within a month. I continued to have plumbers come out and have my ongoing problems assessed but nothing was fixing the problem, and Rheem was less than helpful.

Water heater will not start up and has gas. You cannot ignite the water heater and instead has some damn Chinese electronic ignition that just stopped working. No gas smell, no safety issue - just stopped working. I am 57 years old and never had a water heater just stop and only six months old. I have never had a water heater that cannot be manually started. This is nuts.

16 year old water heat started leaking. I replaced it with a Rheem 50 gallon Power Vent Propane Water Heater. After 3 weeks it would only heat water to luke warm (tepid) then shut down. I read the bad reviews on this website and thought I made a big mistake. I bought it a Home Depot and had to drive 70 miles to pick it up. The Energy Dept created new standards effective April 2015 and there were only 2 in Southwest Ohio. Can't go without hot water very long (spoiled Americans). With all the bad reviews, why would HD carry this product?

Rheem electric water heater, Model # PRO+E50 2 RH95 EC1 with Protection Plus Kit. WET DOG ODOR, RUST AND CONDENSATION: The heater smelled like a wet dog the day my plumbing contractor installed it (11 05 2014). I figured it was just new item odor, but it hasn't gone away after 8 months. Condensation droplets formed inside the plastic cap above the primary magnesium anode on the very first day of operation. The condensation remained for seven months after installation. Rust stains remain there still.

We had a Rheem installed 4 years ago and have spent almost $2000 so far to have it repaired. I don't think a AC company should even sell Rheem and if they do they should advise the buyer of the problems that Rheem units have. Never buy a Rheem, NEVER.

A blower motor went in 5 years and 5 months. The warranty says 10 years only if you register it in 60 days. If not registered in that time you have only 5 years. My contractor put the warranty in a plastic bag and attached it to the inside of the access door. I asked Rheem to help with the cost of $1,100.00 and the agent Melisa said it was out of warranty. A lesson learned. Never assume that 10 year warranty means that in today's world. A simple mistake by a contractor cost me 1,1000.00. I think that if you offer a 10 year warranty it should be that for one of their top of the line units.

Our water heater was professionally installed in May 2011. Last month the unit started leaking. I pulled out the paperwork and went online to verify the warranty. According to their warranty verification site, the warranty was valid through 6/11/2024. I called the Rheem customer service line (800-432-8373) and spoke to someone that confirmed that the warranty was valid. He said I needed to have a plumber look at the unit first and he gave me the name of a plumber that I could use. I paid $140 for him to come out and he confirmed that the unit was properly installed and the heat exchanger was leaking. I called Rheem back on 6/26/15 and the customer service agent (Scott, who was very nice) asked some basic questions including "Were you the homeowner at the time the unit was installed?" I bought the house one year ago. He then told me that because I was not the owner of the home when it was installed, the warranty was not valid.

I purchase my unit in 2013 and have had trouble with it ever since. The heat works fine, but the a/c does not work for an entire season. When it was first installed it would not stay on because of the water sensor. I had to reset the sensor multiple times, until they finally replaced it. Turned the unit on in 2014 and it didn't come on. They had to come out three times that summer. Now it's 2015 and again the unit would not come on. They got it running. A month later it is frozen up because it is leaking. They put in a sealant and now another month later it is leaking again. They refuse to replace it and just keep wasting my time "fixing" it.

My evaporator coil on my AC system had to be replaced twice within a 5 yr period. In both cases labor was not covered by Rheem because the 1yr labor guarantee had passed. The bottom line was as follows. I am out approximately $240.00 for number one service call. (visit plus freon) Labor for installing was $475.00. The 2nd time, about 3yrs later, the same scenario. $230.00 for service call and $493 for installation. In both cases the coil was covered by Rheem. The number of calls made by me to Rheem and my contractor too numerous to mention. I did everything right. I must throw some blame towards my contractor in handling the 2nd fiasco.

Bought a brand new Rheem 3.5 ton ac system last year to replace a 15 yr old Goodman and have regretted it since. The system is only 8 months old and I have already had to replace the entire a-frame coils due to manuf defect/design failure, like many of the other people are complaining about. Also had to replace the blower motor and control board just to keep my home cool! Now, as I write this, the condenser fan motor sounds like it went or will go this soon and will most likely need to also be replaced. I think the only thing left I haven't replaced is the condenser itself. I would be surprised if Rheem are not bankrupt next year. I'll NEVER buy anything made by Rheem or Ruud. They have no quality control and contractors are dumping them from all the black eyes they are now getting because of Rheem's bad failing products.

3 months I bought an ac from Rheem. Junk. Never worked from day one and all they do is give you a run around. Stay clear, bad company.

Part went bad. Under warranty. They did not pay for installation. Feel I'm being ripped off.

My unit ran great and then right before 5 yrs and thereafter it breaks every 4 hours, blown capacitor. Nothing under warranty. All these AC companies live for the repairs. That's where they make their money. Have another Rheem at another home, Nothing but problems.

I bought this boiler heater from the Home depot. As soon as I installed boiler it does not work. Pilot lights up for only 30 to 40 minutes and goes off. I complained to Rheem + Home Depot. No one to take action. They said we will send you parts. You can yourself call plumber and fix it. Rheem product is totally defective, they don't want to fix the problem Even customer service is very bad, they don't want to listen anything. Once they sold product who cares after.

What happened to the Rheem quality that I grew up with. This unit is only 3 years old and began leaking at the base below the lower T-Stat. It caused severe water damage to the interior of my unit. My plumber shared that the quality control on the assembly line is poorly managed. Examples of units that have failed revealed only partial interior glass lining which instantly began rusting and a thinner gauge of metal used to build the tanks.

Purchased a water heater 4 mo. ago for rental house. Did not work upon hook-up. Contacted company, described problem, and they sent out part. Put in new part. Did not work. Called Rheem again. Sent out control box. Had to get plumber to install. There were no plumbers in my area (Bakersfield, CA) that were contracted with Rheem, so I had to pay cash and be reimbursed from Rheem. BTW was told by plumber that they used to contract with Rheem, but they were horrible to deal with and couldn't contract with them anymore due to nonpayment.

Our unit is only 3 yrs and have had it worked on 3 times adding freon.. Now the A coils are rusting.

We have 2 Rheem units that were installed approximately 5 years ago. Both units are now not functioning properly. We are still waiting on the verdict on the one unit, but we know that the evap coil has developed leaks in the main unit. Rheem has agreed to replace the coil per the warranty, but not to pay any labor or freon replacement costs. Those costs are in excess of $1,000. I have contacted Rheem customer service and they are not sympathetic or helpful at all. I would go so far as to say that ** the customer service rep was borderline hostile. We are left with defective units (there is a class action lawsuit in Florida against Rheem for defective coils), and a company that couldn't care less! So VERY dissatisfied with Rheem!!

I purchase 3 Ruud A/C units for my new construction home off of great experience from my 25+ year old theme unit in my previous home. I currently have two 3 ton units and one 2 ton unit. Within 1 year my 2nd unit would not cool, service tech had to replace condenser coil.... Looked as if it was damaged from factory. That winter it would not run in heat pump mode, had to replace control board in condenser unit. Following year same unit would not cool again..... Evap coil bad, had to be replaced. The following spring the AH blower motor would not come on, new ECM module and motor replaced. Year 3, this same unit would not cool again and my 2 ton unit would not cool effectively. Both units had leaky evap coils that had to be replaced. Now as I write this the 2 floor unit is not running again, I suspect the ECM or blower motor. South Louisiana in summer is not fun with no AC.

Purchased two Rheem central A/C systems for my house about 5 years ago. Shortly after installations, both systems failed. The installer performed fixes that did not last. Each year, we have to call for service. Now we are advised that the systems are defective and may cost up to $1000 to fix.

You can hardly take shower or wash clothes with hot water. I have lived in my home for 50 years, this will be my 4th heater, until now I have never had this smell. Contacted Rheem, they said they had not heard of this problem. There is a site online that says different. Lots of other folks say they had same problem. One site said remove the anode tube, pour a quart of hydrogen peroxide, works for 2 to 3 months, smell comes back. Cold water has no smell.

Worst AC unit I have ever owned !!! DO NOT BUY ONE!!! I purchased my AC unit about 14 months ago and I have had it worked on at least 4 times. Faulty copper lines. They crack and leak out the Freon.... My AC guy said he has been fighting with Rheem everyday on the faulty lines. He said he is dealing with hundreds of customers with same issue on this brand and said Rheem won't fix the problems!!! Don't buy a Rheem.

April 25, 2015 my plumber installed a Rheem 40-gallon H2O Heater bought at Marina Del Rey, CA Home Depot at my Santa Monica rental house. The water did not get hot & we assumed it would in several hours. My tenant called me April 27th that the water still was not hot & observed a big water leak coming from the unit. My usual plumber who installed the unit was 100 miles away working & unable to arrive. I called RHS (Reliance Home Services), they arrived in 30 minutes & determined the H2O Heater as defective. My tenant was very upset and demanded emergency replacement now. Reliance informed me they could replace the H2O heater within the hour and guarantee hot water and a working H2O heater.

I bought a hot water heater and got no hot water. Plumber came and said I needed a new valve. I was watching plumber reinstall valve when I observed wire fall out of connector. Not properly plugged in. Burner lite but no Hot Water, only warn. Let it be for a few days and then called Rheem. They sent a new gas valve and plumber came to install. Still no Hot Water! I am going to call again and ask for my money back.

It is Memorial Day weekend and we have no A/C, again. There have been 4 major breakdowns in 4 years. Compressors? 2, fan motors? 2, thermostats? 2, and currently the technician has no idea what is wrong. He said he would be calling Rheem on Tuesday to see if they have any recommendations.

My Rheem heat pump is barely 2 years old and I've had to have the refrigerant filled up 3 times!! Last winter, unknown to me, it all leaked out after being filled in June and my heat bill skyrocketed to between $200-390 for 4-5 months due to not having the refrigerant in it. Then this morning I had to have it serviced again due to no refrigerant. That's how I found out about the defective copper. My serviceman finally told me what the problem is. My heat pump is supposedly under full warranty, but, and because of, RHEEM using this faulty copper, I have to pay for the refrigerant, and the labor to have new coils put in to replace the defective ones!! I'm on disability and DO NOT have the money to get it replaced. I am still paying off loans for the heat bills this past winter. The labor is approximately $300-500 to replace the bad one, with the cost of the refrigerant on top of that? Please help us wit h this.

I bought a Rheem water heater 3 weeks ago. Installation went well. But then the pilot light went out the next morning. I restarted it right away. After 1-3 days it keeps going out. It never stays lit. I called Rheem - they told me that they would replace it or fix it. They told me to get a plumber to come out. The plumber called up Rheem and told them that everything was hooked up properly but it is not working correctly - that it needs to be replaced. They told them that there was a tiny leak in the water that they tighten and fixed instantly but it had nothing to do with the problem. Rheem told them that it is not covered now because there was a water leak. I can't even begin to tell you how small this leak was. It was nothing. Rheem was just looking for any excuse not to replace it. They are such a joke.

Beutler Air Conditioning sold me two Rheem Central air conditioning units for $15,000 in Dec 2012. The units worked for two summers with limited use and they don't cool anymore. I had to scream at Beutler to come and check why they are not cooling anymore. Then I found online that there is a class action lawsuit on Rheem and my units are discontinued and can be purchased for about $1,000. The serviceman had to add freon but can't find anything wrong with them, so he says. I feel that Beutler sold me defective products, which is known in the industry for years. Their servicemen are dishonest, salesman is a fraud. I was ripped off and I want my money back.

For some reason when my last water heater died 3 years ago, the plumber sold me a Rheem. Three years later having big problems. Pilot light not igniting, etc. Fortunately, I have a service warranty that pays for the plumber's labor... but since the unit is under warranty, they won't cover it or the parts. Plumber called them and asked for all the parts - gas valve and thermocoupler. Three days later (after they messed up the order) a box shows up with only the gas valve. We tried to only replace it, but of course not enough. Another call to customer service (6th call by now) and they will now ship it for arrival next week. So not only the product is bad (as written here over and over and as experience by my plumber) but the customer service people are horrendous. Rude, short, unhelpful and obviously messing up. Never again nor would you.

Model 13PJL60A01 - This A/C unit was installed in our new home in December of 2010. Not even 5 years old it has 3 A/C Freon leaks -- The first in the air handler coil which had to be replaced and two in the outside unit in the same location. Each time the unit has been repaired we have had to pay $540.00 for the Freon replacement. That is over $1,600.00 in Freon alone. A new unit only cost just over $2,000.00. This unit is prone to leaks and vibration. Rheem seems to want to do nothing... I Rate Rheem extremely poor on quality.

I tried to leave a review on Home Depot's website about my negative experience with Rheem water heaters. Both times my review was not accepted due to not meeting "quality guidelines". I'm starting to wonder how many other reviews aren't showing from their site. We have had a lot of experience with Rheem. They used to make one of the best water heaters available even though they made all of the GE water heaters that had so many quality issues, the Rheem tank brand was still a good tank. Since Rheem no longer makes water heaters for GE and now has the Home Depot contract they have folded many cheap tanks into them.

My plumber purchased a Ruud Pacemaker about 8 years ago and installed in my garage, 4 years later it burst from the bottom and flooded my garage, ruining a bunch of personal items. Plumber comes back out and replaces defective heater and puts in a brand new replacement, even though the replacement was free I still had to pay the plumber $350 to install. Well now it's five years later and the replacement had water coming from the top of the water heater, another defective heater, my garage flooded again, personal items ruined again!!

We purchased a hot water heater in 2011. The water heater is still under warranty. Spoke with Rheem representative. They said the heating elements went bad. They were supposed to send out new ones last Friday, overnight express. Waited until Tuesday to call them back. They said they were in transit. Delay was due to them not shipping until Monday. Waited until the following Monday. Still no heating elements. Checked with Fed Ex - they sent them back to the company... they had the wrong address or something. Tried calling the RHEEM number, 1 800 HEATER3. Try going to warranty department and it says call can not be completed. Call back later. Been trying all day. Very poor customer service. Would recommend staying away from Rheem heaters.

I am a maintenance technician at a town home complex that had 30 Rheem power vent water heaters installed in them 4 years ago. Of the thirty heaters I have had to replace, 21 gas control valves, I have to call because they are under warranty yet. But our tenants have had to wait 7 days for the part to show up to fix the problem. Rheem knows they have a problem because after giving them the model and serial numbers from the I.D. plate, they send out a new valve.

Zero stars - save your money & your time. Purchased a hot water heater from this company & two weeks after install, Pilot would not stay lit. Their customer service is garbage & they won't even offer you anything including services you have already paid for. I will never purchase anything with the Rheem name again.

I had a new AC system replaced in my home Feb 2014. Since then they have had to replace the outside unit once, replace the inside unit components a couple times, replace the copper tubing from the outside to inside once, and at least 8-9 service calls last year and today will be number 2 this year to get my AC working. The Rheem factory region rep has been to my house at least 3 times trying to figure out what the problems are. The company that installed my system has been in business many years and said this is the first unit that has given them this many headaches. This unit is broke even today as I sit here waiting for the repairman. Even though they have not charged me to keep coming back to fix it, I know this cannot continue to happen. Frustrated in Kempner Texas.

On 4/2/15 at 8 a.m. purchased a Rheem natural gas water heater 40 gal (9 yr tank/parts warranty) from Home Depot (to replace a 6 yr old Whirlpool which warranty was out on and repairs got too much). Although I was guaranteed same day installation with HD's contractor, my order got "lost" somehow so earliest installation was Sat. 4/4 (before Easter Holiday). I picked up the heater at HD, renting their delivery truck and had help loading and unloading (at store and at home) on 4/2. On Sat 4/4 early afternoon the contracted with HD plumbers installed Rheem and got rid of Whirlpool. The bill for deinstallation and reinstallatioon was $893 (includes $250 permit for my county in FL). HD had given me a $1305 quote including cost of deinstallation/reinstallation and Rheem water heater. After install when plumber turned on gas and lit pilot a large flame flew out at his face. He was okay.

I purchased my air conditioner from Lindstrom here in Delray Beach Fla... After only 3 years the coils went bad... I was told by Lindstrom that Rheem had been having problems with coils. My parts were under warranty but the labor would be $700.00. I lived in Pennsylvania where most people have Carrier Units... having had 4 different homes, I have never had a problem with an air conditioner unless it hit the 15 yr mark... I am sorry that I purchased a Rheem and will continue to tell others on social media... I am irate that Lindstrom continues to do business with Rheem and I believe that their business will suffer because of unhappy customers if they continue to do so....living on Social Security, I will continue to try to warn others so that they won't have this happen to them...

Total failure of gas water heater less than two months old. Nightmare dealing with Rheem. Took awhile to realize that they were not going to stand behind their product and provide adequate customer service. Cost us a lot of time and money, physical labor and mental anguish.

I replaced my Rheem water heater less than 6 months ago and I have no hot water. Trying to get a contractor to my home to fix it is awful. I reported the claim on Monday and it's Thursday. Contractor never has time. My previous Rheem water heater before replacing it, consistently having problems with upper and/or lower element. MFG kept sending contractor to fix rather than replace the unit. Because so much time passed in the process, the warranty ran out and I had to pay out of pocket towards the new one. And, as mentioned, it's not even 6 months old and here we go again. Horrible product/horrible service!

Products are ok, too bad service is not even close, very disappointed about customer service.

New heat pump unit installed January 2013 Rudd Model RHSL- HM4221 JA and 13PJL42A01. Have had high electric bills 60 days after installation. Installing company has been out numerous fixing and replacing Freon and soldering parts. Still high electric bills. I wanted a Trane but company owner talked me into this unit. He keeps telling us mfg will not replace unit. We want our money back to purchase a unit from a different mfg.

I probably need to replace the Rheem water heater installed in new house in 1974. It's still working with only heating elements being replaced a couple of times. But reviews I read online about newer water heaters of any brand has me wondering if I should just hang in there!

I purchased the following Rheem unit on 2/20/15 and had it installed on 2/22/15: Rheem Performance Platinum 40 gal. Medium 12 Year 5500/5500-Watt Elements Electric Water Heater with LCD Display, Model # XE40M12EC55U0. What a piece of junk. Paid $448 for the unit and almost $1000 for installation. Upon installation, I got an error code and the unit would not heat up. I called Rheem as explained in the booklet, and without any further discussion or trial, was told the lower thermistor would need to be replaced. In order to do so, they would have to ship me the part within 2 days, which I received in 1, and then their contractor would come to replace. No contractor ever called.

5-year old Ruud on demand water heater cost over $ 2000. Already the computer board has gone bad. Rheem sent a new one but they were supposed to send a technician 7 days ago. I am about to call again. I will post outcome. Do not buy this product!!!

The Rheem inducer died after only 2 years, which means it ran only 12 winter/fall months. The original cost of install for the inducer was about $500 for the inducer and $200 for labor. The furnace filter was changed every month during use and the newer furnace was serviced yearly. The inducer was clearly a LEMON. Since the company that installed it claimed their distributor would not get me a replacement after I offered to pay their cost but no profit, (I didn't think it was right they sold me a lemon and then make a bunch of money selling me a replacement), I called Genco. Genco was who the installer of the furnace told me to call because they "now own Rheem/Ruud."

Purchased a brand new Rheem Performance Water Heater at a local big box home supply chain. Bought the upgraded model. Installed it and it worked for two days, error code number 6. Called Rheem customer service and they send out a new part and tech to install it. O.K. Three days with no hot water in our household with a brand new unit? Worked for three weeks, now new error code.

We installed a new Rheem Heat Pump rheem heat pump 13PJA18A01 in June of 2011 in a high end condo. From the very start we had problems with the A/C not working. The contractor came back about 6 times trying to resolve the issue, adding more freon, etc. Then he stopped taking my calls. I was forced to hire a new HVAC person and they found a leak in the heat pump coils and believed it came that way from the factory. I contacted Rheem by email and phone and they said that would never happen that my HVAC installer must of damaged the unit so will not pay for the repair $330 or the very high electric bill.

Unit 1 1/2 years old lost all refrigerant due to defective solder joint from factory. Company said it's out of warranty by 6 mos. Won't stand behind their product workmanship at the time of this post. Unit cost $6200.00, so how much you pay doesn't matter.

I purchased a 30-gallon Rheem water heater on Black Friday 2014. And it worked fine for about 45 days. Then I had to light the pilot light for the first time. So the heater worked for several day after. Then I had to light the pilot again and it worked for several more days, again. Thereafter, the pilot light had to be lit, but then would only stay on less than an hour. Then I lit again. The next day it was out. So I called tech support and they ask for pictures of install. I send.

Long story short, back in 2010 I had the chance to have a brand spanking new Rheem oil burner installed for free to replace a very good, reliable and well-running oil burner, which was installed way back in 1979 as a new unit and never had a problem with it. Boy do I wish that I still had that unit, over this four-year old piece of junk. It might have been a little tired, as I was told, but so what, after 31 years - what do you expect - it's normal wear and tear. From day one, upon the installation of this Rheem unit, it has been a problem with the smell of raw, unburned oil coming up through the heating vents. It doesn't happen all of the time, but it shouldn't be happening at all. It is nasty when this happens and you never know when it will strike again. I have contacted the clowns who installed this unit, of course they portray "the three stooges 21st century style" - they are totally clueless in Massachusetts. I won't even allow them into my house for a third time.

My old hot water heater started leaking and needed to be replaced immediately. I went to Home Depot and got a screaming deal on a Rheem ECO180DVN tankless. We looked through the manual at the installation instructions as although the associate said that the venting was included, we thought that we had better check. It wasn't and HD didn't have one in stock. Oh well, Rheem is a big name, and there was surely one in a city of 1.2 million.

I needed to purchase a new natural gas water heater because my Rheem / Rudd brand started leaking. It was installed in 1992 so I figured I couldn't go wrong buying another Rheem. Bought it at the big box store, took it home and had it installed within an hour. I tried to start it up using the easy start system, but the pilot would not stay lit. They idiot proof these new water heaters so you can't actually access anything or complete any kind of small repair.

I had a Rheem indoor model # RHLL-HM3617+RCSL, outdoor unit model # 14AJM30 , Trade/Brand name: RUUD 14AJM Series installed at my home on 8/23/2010 by. Brand new unit. Paid almost $3,500. Had to replace the MOTOR for the air handler unit 9/17/2012. Cost me almost $500. Motor for condenser just stopped working, replaced that motor 1/16/2015, cost me $490. I have spent almost $1,000 so far to repair this unit that is only 5 years old. Totally regret ever buying a Rheem/Ruud product. Definitely would never, ever recommend this brand to anyone, who is considering replacing their AC unit. Buyer beware.

When we built the house in 2008 we had two Rheem systems offered. We took the higher rated system and higher BTUs. Contractor started the system up after working on it two days. It quit working three months later. Called for repairs, was put on two-week wait. Finally came, messed with it two days, left and system quit three months later. The system has broken down more times than it has worked. Contractor has replaced outside unit once, inside attic system has broken every three to five months and he replaced some parts then said' "I'm done." The outside unit is three ton and attic unit is four ton. Contractor says that's all Rheem will do, but the system doesn't run. Shuts off and we have to turn off all breakers and restart the unit to get it to work a few days. Filed a complaint with the State Licensing and Regulations Department. Found out the contractor has screwed up many systems and owes $45K in fines. Rheem won't answer my calls. Filing a legal suit naming both Rheem/Rudd and the Contractor as defendants.

My less than two year old RHEEM gas water heater has a leaking plastic 'T' and RHEEM refuses to send me the part. The plastic 'T' joins three copper lines together using rubber o-rings and metal clips. The lines are metric so only RHEEM's supplier in Japan can provide the plastic, and RHEEM claims bosses in Japan refuse to send it.

Rheem Marathon water heaters come with a lifetime warranty. A licensed plumber installed this water heater just under a year ago. The heater began making loud noises, like a metal object was hitting another piece of metal. I called the same plumber back to check on the noise. He examined the heater thoroughly and found nothing that would have caused this problem to arise. He asked me to call Rheem Customer Service to see if they could explain and offer a solution to the noise. (The noise has no relation to water use, time of day, or any other variable I could think of).

Not sure how many of the water heaters made by Rheem are faulty. But mine was (just a knob in the front, so far) and let me tell you, the customer service sucks. They were rude and dismissive to my plumber when he called the night he installed it. Then neither of us could get hold of them the following day (a Wednesday). Finally on Thursday morning, I reached someone who was clearly bored and not caring. She told me a local contractor had the job so I needed to call them. A rude and dismissive person was eventually reached (after 2 hours of calling) at the local contractor number. Nobody could come out until the following day, Friday (today). When he finally showed up, he told me he was there to do a determination on what was needed. Then he had to call Rheem, and order the part. Which would not be shipped until Monday! Mind you, this puts me at a week without hot water, apparently due to the company who makes this water heater not caring!!! DO NOT BUY A RHEEM PRODUCT.

Bought heater, failed within 10 days. No contractor in this area would touch it. Home Depot repair service would not help. Rheem said to check the gas supply. Was done by professional Rheem. Offered to pay for another test which no one in this area does. Going on 15 days no hot.

We purchased a Rheem furnace 3 years ago and have problems ever since. It quits every winter. The control panel goes and there is not much you can do. At this time, I have been without heat for five days. We live in Prince George and the temperature was over 30 degrees below. Needless to say, we have been very cold. Fraser did come out right away and determined that the control panel was not working again. The water pipes were freezing and despite our small heaters, we had to call in a restoration company to heat the basement so the pipes wouldn't break at $150.00m call out plus $35.00 per day. It would seem that we have a very inferior product. Our old furnace was 30 years old and we never had any problems. Thirty below is very cold and we have had enough. The parts were supposed to be in yesterday but now we have been told maybe tomorrow. Any advice and how to we get this bad product replaced?

Water heater died two days before Thanksgiving. Knowing I had guests coming for Thanksgiving dinner, I bought a Rheem gas-fired water heater at Home Depot. Installed it (which took me quite a while as I am not a professional plumber). Pilot would not light. Called technical support. They told me they were over-nighting the required part to me to arrive the following day and that a local plumber would call me to schedule installation. Guy never called. Second call: Was told someone would be calling me within another hour. Third call: Rheem then told me they personally called another plumber in their service network who would call me "within minutes". No call. I called the plumber. He told me he could not schedule install until he knows I have the part. Fourth call: Rheem told me they could not confirm the part had, in fact shipped until the following morning.

We bought a water heater in 2009. 2014 - realized it was leaking all over the garage. Called the big box store from which we purchased and was told we would only get $140.00 credit towards a new water heater. To my understanding GE and Rheem are no longer affiliated so the warranty becomes pro-rated. Therefore the 12 year warranty we thought we were getting is no longer good. I called the 800 number on the water heater and talked to 3 different people. 2 were very rude. The last lady I spoke to gave me an address to write a letter and complain. If there is a class action lawsuit in the works, I would love to be part of it. Rheem owes me $490.00.

In October of 2010, we replaced our entire Heating and Air Units to Rheem. In July of 2011, had to call because it was not cooling. The owner of the service company came out and repaired whatever it was. This past summer, unit quit cooling. The owner came out, filled with freon, lasted 24 hours. He and an employee came out and said it came from the factory with a hole in the coil. They again filled with freon and at this time talked as if they had ordered coil but would not be in for awhile. I think they had more important clients so I was on back burner until October. The owner then said he would bill me and at that time I expressed that I was not happy due to the fact that they acknowledged that it came from the factory in that condition, with a hole in the coil. He said it would not be much. Famous last words from him, I have now received a bill for $526.00 for labor. REALLY! If I could rewind, I would not choose Rheem.

We have had nothing but problems with our Rheem tankless hot water heater. Right now at this moment we are without hot water and have been so for almost 2 weeks now. Our unit is under warranty and needs to be replaced. Rheem did send us the vent kit, but no heater. We have called customer service. The first two ladies we spoke to were nice then we were transferred to another lady that was quite rude and absolutely no help at all. She told us that we need to contact the parts service department, our problem isn't HER problem. On the phone for hours with no results. Our plumber is at his wit's end dealing with this company. We were told to go to Menard's and purchase a new heater ourselves and Rheem would reimburse us for the cost. Yeah right! Rheem needs to send the unit, because I do not trust that they will reimburse us after all the trouble we have had getting anything out of them. We are still under warranty! We have company coming for Thanksgiving and no hot water! I'm snapping and so sorry we ever went with Rheem. We are so disappointed in this company and the way they treat their customers. My advice to anyone considering a tankless, DO NOT BUY ONE FROM RHEEM!!!

Year 5 and we have had nothing but problems with the unit that was installed Aug 31, 2009. The inside coils had to be replaced after 1year. The Fan Motor control ECM had to be replaced in 2013 - out labor cost of $200. The compressor fan motor had to replaced in Nov 2014 - out Labor cost of $250. They replaced it and 10 minutes later the unit shut down again. Now they are saying that the TXV on the heat pump is causing to short cycle on heat - will again be out Labor of $625. This is a nightmare and all the RHEEM service center says is they are not responsible for labor. WHAT ABOUT putting POOR QUALITY PRODUCT in consumer homes. WARNING to others - RHEEM does not take accountability for bad products.

The Rheem tankless water heater is nothing but trouble. We have had constant failure of the unit since it was purchased. I have been on the phone with customer service several times trying to self diagnose the problem along with one of their representatives. The same error code keeps coming up time after time and I can't seem to find any plumber who will work on this unit, apparently because it is such a defective POS that no one wants to touch it. We have even had our gas meter upgraded for a larger one, but the tankless continues to fail. I am hoping to participate in a class action lawsuit against Rheem. The unit is clearly defective and they have offered no solution.

As part of a major remodel project, which included new plumbing and gas lines, we had a Rheem tankless water heater installed in the summer of 2012. In about 7 months we began to have trouble. When the hot water was turned on somewhere in the house, the tank would attempt to fire up but wouldn't actually ignite, and then the unit would flash an error code #11. The person needing hot water would wait and wait for it but would never get it. This happened more and more frequently. The plumber who installed it sent a Rheem rep out who blamed it on insufficient gas pressure, without actually testing the pressure. HVAC guy said we had large supply line to the unit. Rheem manual (only obtainable online) was of no help.

Rheem Hot Air System is absolutely garbage product. In last 15 years, I have changed motherboard, 3 ignitors, CO fan..... etc. This is not good quality.

Build our house 4 years ago. Our builder used at the time Rheem AC units, needless to say he has wised up since then. Just days after moving into a brand new house with brand new Ac in June, our unit would not work. Repair #1. Couple more repairs after that. Have had several repairs within the last 4 years also. This year has been by far the worst!!! I have had 7 repairs so far this summer season and am currently today October 23, waiting for yet another part to be replaced. Not say same part each time either. Multiple parts have been replaced each summer for the past 4 years. Alternative, replace unit. Really after spending $360,000 to build house. Parts are always on back order with Rheem, the parts you get from them seem to fail quickly and multiple times, and when the repairman has to make multiple calls to even get the parts department from Rheem to call him, there's a problem. Multiple repair men licensed in HVAC have told us and neighbors that Rheem units are crap and to stay away. Rheem your products are absolute crap, and your parts dept and service are even worse!!

Purchase a new unit 10/01/2014. Can't get an extended warranty. Website issues with registration. That's the only way to get the warranty. No #(s) to call, no one to speak with. Submit a letter prior to customer questions on same page, no reply. Wish I would have spent the money with a locals dealer which was Lenox. I wouldn't have the worries of if I can get parts if it BLOWS up.

Had installed by ARS a Rheem HVAC system 7/2012, just a little over two years ago. I have a maintenance agreement with a company two times a year and use pretty expensive air filters changing them every 3 months. This week the motor in the air handler stopped working. It was replaced free because it was under warranty. Have a 10 year labor agreement with the company that installed it and the labor was free also. Thank goodness! Please don't tell me that after the 5 yr. warranty period is over on parts that I will be having to replace the whole system. I'm on my 3rd HVAC system in the last 21 years. The other two were not Rheems. My rating is only on Rheem HVAC and NOT ARS.

Rheem Gas 50 Gal Hot water Heater - Installed 11/02/2013. In August 2014, pilot light started going out. It would re-light and heater would work for a few days. Then pilot would go out again. Repeated this scenario several times. Called installer who referred me to warranty service man. Fixed at no charge but I was told that it was going to fail again, and while the part would be free, a service charge would apply after 1 year of installation. Service man said it is a design flaw, probably caused by the "Closed Heating Chamber" and the unit was not getting enough ventilation. Corrosion from carbon monoxide damaged the thermal coupling and would re-occur. Rheem Customer Service offered no advice or help.

We purchased a Ruud AC on 9-26-09. The coils have now failed four times. The first two times, Rheem replaced them, but we had to pay the labor. The third and fourth time, Rheem will not even return a call. This company should honor their warranty.

Had a brand new Rheem JAZ Heat Pump installed in February of 2010 and since then have had a capillary tube crack (part from factory) that caused all my refrigerant to leak out and now I have a bad outdoor TXV valve which will require yet another replacement of my refrigerant and another $1,000+ repair. I've had the system less than four years and have had to replace the refrigerant twice for defective factory part issues and will pay out over $2,500 in service costs. Rheem offered me a whopping $250 credit to apply to the repair but I can't get anyone to respond to me from the company to get the credit to the dealer that is doing the repair.

I replaced a 16 year old Rheem aircon with a brand spanking new Rheem 16 SEER whole house 21/2 ton aircon. I am going to save energy and have great cooling... or so I thought. It is now 3 and a half years later. I have had to replace TWO air handler motors (now on the third) and yesterday I was told that my control valve and evaporator coil have to be replaced. The gentleman said it will be $500.04 but the spares will be at no cost as it is still under warranty. FIVE HUNDRED DOLLARS for labor!!!!!!!!!?????? I have had this aircon regularly serviced, changed the filters every month and looked after it well, from a maintenance point of view. I did not want to give ONE star but that is the lowest I can go. Rheem sucks.

I have been trying to deal with this problem for four days now. I called Rheem company several times today and was given divergent information. They gave me the number of installers, which then asked me to get a work order. I called Rheem they said they sent the order but it got refused. I called installer back again and conference called Rheem which then said that I would have to call the distributor instead.

We had our entire system installed 6 years ago in 2008 after purchasing our home. We change the filters properly and even cover the units in the winter as they system is only in use for the summer. Suddenly we noticed that the first zone wasn't working. We called a tech and he diagnosed that the blower motor in the air handler must be replaced. After only 6 years? And of course, the part can only be ordered from Rheem and will cost us about $700 to fix all said and done. I wrote to Rheem about my displeasure and almost a week later a woman named Gina called (from Rheem) and asked for the unit's serial number and some other information. Then she told us that since it was Friday there wasn't much she could do and that she would call us back. That was almost 2 weeks ago! We've left messages for her several times and nothing. Not only does this company make a crap product but they also seem to be lacking customer service as well. And judging by all these negative complaints, Rheem appears to care less about it's image. So, this is a warning to anyone considering putting Rheem products in their home...DON'T DO IT. I will be sure not to allow Rheem products in my home - if I can help it - ever again.

Purchased an entire HVAC system from Rheem August 2010. Have had continual problems with the Rheem Model RANL 13 SEER air conditioner... pressure switch, refrigerant, capacitor, and compressor! Rheem does not cover labor to install these parts even though all parts are warranted for five years. Customer Support gets you nowhere. My system is four years old. I suppose Rheem expects the consumer to dump the system when the five-year warranty expires and buy a new one. I will NEVER buy another Rheem and I will make it a mission to inform others about this company that manufactures inferior products. I agree with others who have posted about the racket Rheem has going - a class action lawsuit would be appropriate!

I bought a Rheem 50 gal. residential gas hot water heater. Installed it myself, because it's not difficult. Lit the pilot and gave it ample time to heat. Got a shower that evening and the water temp. alternated from warm to cool and continued to cycle that way throughout the entire shower. Couldn't get any help from Home Depot. Most reps there don't know their ** from a hole in the ground. Looked online and found some "broke-**" plumbers asking for donations to solve problems. What I did is what most should do, but don't because they don't have the time or cash. This is precisely how a company like this survives. There is not enough coverage on what a piece of ** product these ** put out. Just another sell out company that has junk put together by those from the land of dirty **.

Purchase brand new water heater from HOME DEPOT. Had it installed correctly. It leaked. Submitted pictures to Rheem and they said it was a manufacturer's defect and gave me $250 to get it unhooked, returned and a new one installed! $250, in their own words, is the "National Average" for reinstallation. No plumber would even unhook it for $250 let alone install a new one. We live in Mississippi, not New York or LA. Surely, the "National Average" would suffice here. I've spent $300 to get it installed, another $300 to get it returned and another $300 to get it reinstalled. And all they can "give through their warranty program is $250." It's their poor workmanship that caused all of it. NEVER BUYING THIS AGAIN. DECIDED TO GO WITH AN AO SMITH WATER HEATER. GREAT QUALITY!!!

Bought a Rheem tankless hot water heater in Summer 2012. Installed by licensed plumber. Unit froze up in the very cold weather we had this winter, and the copper tubing split. Plumber said he could repair unit, but Rheem won't sell parts. The plumbing supply house where I purchased it told me that they no longer sell Rheem units.

This company's products, customer service as well as replacement parts are absolute junk! Customer service is horrible! I catch them in lies every time I call customer service. They even wanted to keep the sales tax & shipping fees after a refund. This is a very shrewd company & it's customer service is awful. 0 out of 5 Stars. Absolute worst water heater I've ever purchased. The last one I purchased was in my old home that had the water heater going for almost 20 years WITHOUT CONFLICT before I moved out. I don't remember what brand it was. Certainly not RHEEM or GE.

Unit is 4 years old, in need of Freon past 2 years. Company is charging service call fee as well as labor. I feel this should not be checked for leaks. Is this more money taken from me, where is their help for consumer??

I purchased this AC/Furnace and had a problem with it not cooling and the Outside exchanger coming on and off all within the warranty period. The contractor who installed it, fixed it by putting more 410 refrigerant in it. When I asked about the on and off issue I was told that it was a "cycling" thing going on, was lead to believe that was a normal operation. Recently I had the same problem and another tech from the same company came out and told me it has a leak and he put 5lbs of 410 refrigerant in to fix the problem. He stated the problem was due to low pressure, that is why the unit did not cool and the reason why it turned on and off.

Replaced my old system with a Rheem 3 ton 13 seer unit in 2010. From day 1 the unit didn't function properly (installed on Friday, installer was back on Monday). In four years the contractor has replaced almost every part of the system except the housings. I live in Springhill, FL and every change of season we have to call the contractor to "tweak the system". Now 4 year later, they tell me it's recommended that I replace the entire system. Customer service doesn't care and are rude. DON'T PURCHASE ANY RHEEM PRODUCT. You will be WASTING your money.

We have an Apartment complex that has 58 units. In 2011 all 58 units were replaced with Rheem water heaters as part of a state tax incentive. Over the last 3 years we have had issues with 8 units, 5 of which needed totally replaced. The water heaters were all purchased from Home Depot and seem to be a different model than other common Rheem water heaters.

Last weekend I had no hot water because a part on my 2-year-old Rheem water heater had failed. My plumber who installed the unit was not available on the weekends. I called a water heater company who came and replaced the part and charged a total of $318 ($159 to come out and $159 for the part). They told me that they get at least 20 - 30 calls every day with this exact problem and they explained the reason was due to the parts being cheaply made in Mexico.

3-year-old 5-ton HVAC system in new home. Core had to be replaced in just 2 years. A/C is out again in only a few months. Poorly constructed cores and Rheem is VERY aware of this problem. The replacement core that Rheem uses DOES NOT FIX THE PROBLEM. You have been warned.

Rheem water heaters are very poor quality and you will end up with failures way the life of the heater. It is made in Mexico and the parts break continually. I bought my gas water heater 12-30-2011 and in May of 2014 it failed. They recommended a repairman and he charged more than a new heater to fix it. The parts broke again a month later, same repairman came and changed multiple parts again (lucky no charge this time). Less than a month later, the parts failed again. Repairman came out and refused to replace the parts, said it wasn't up to code and they'd fail again. Wanted $2300 to put in a new one, yea right. Contacted GE whose label and they air freighted in new parts. Got a new plumber GE recommended and the guy put them in and couldn't get it to work, put in another one on the spot and still couldn't get it to work. Contacted them and got nowhere. DO NOT BUY ANY RHEEM PRODUCT OR GE. You will get ripped off and be writing in like I am. They are made in Mexico and the quality has suffered. All the repair people know about it. BUYER BEWARE!!!!

I purchased a new rheem system at the beginning of 2007. The unit has broken down 3 times. I had to replace the fan in the outside unit and that cost me about $300.00. Then I had to replace the coils unit because the water pan is made of plastic and it broke just like that, and that runs about 700.00 because the pan and the coils are one unit, so in order to replace the pan, I had to replace the whole thing. Last year I had to replace another unit of the A/C and that cost me another $500.00.

We had this water heater installed thinking we had gotten the best on the market. However, upon installation, it would not turn on. Found it was a "crimped wire" when we installed a replacement part they sent us.

I have a high efficiency Rheem AC Prestige unit which is roughly 4 years old. I have had to fill the freon three times already at a cost of 300 per occurrence. Also, in February 2014, I went ahead and replaced the coil with a brand new Rheem coil, paid 450.00 for labor/installation and guess what, it is currently leaking out again. It appears that this seems to be a recurring issue with Rheem units. I wish I would have known prior to purchasing the unit. They aren't cheap either! I believe that there are enough people with the same issue that a class action lawsuit might be in order!

We purchased a Rheem water heater less than 8 months ago. The product was manufactured in February of 2013. There are only 2 adults in the household and this morning when trying to shower before work, we found there was no hot water. My husband called Rheem to receive no assistance other than Rheem would cover the part, but not the cost of a plumber to install. My husband could install, but Rheem would not even overnight the part, telling my husband it would be 2-4 days before the part would arrive. My understanding is that these water heaters are no longer made in the United States and therefore the thermal coupling will likely go out many times. After reading other reviews, I see there are others with the same problem. It is amazing that Rheem does not stand by their product and take care of all costs (the plumber's fees). We will never buy a Rheem product again and will be sure to tell others not to purchase Rheem products. Perhaps if Rheem stood by their product and took care of their clients, they wouldn't lose business.

I need TRD part. Only way to get it is call company, so I did. They ask me bunch of questions then tell me it is not up to code. I need to take pictures and send them. This is a lot of trouble just to get a safety feature part. Which they refused to send me because not up to code! This unit is 4 years old with 6 year warranty. They did NOT ask me bunch of questions when I got the unit and/or how it was going to be installed to see if it was up to code. LOL too funny. What a JOKE!! I can not even buy this part!