Rheem Reviews

We had 2 Rheem units installed during our home construction. In 3 1/2 years both units have gone out with leaking coils. Luckily the 1st unit was completely covered. Due to the time frame the unit stopped cooling. The 2nd unit has cost me over $850.00. I messaged Rheem but did not receive a response. After reading numerous reviews and statements from the company, I realize I will get the same response as all of the others, "Rheem will cover the failed part under warranty but everything else is between the consumer and the installer". Rheem will not completely back their products because maybe they know they have an unreliable product. The only way to stop a company like this is to put them out of business, so don't make the same mistake I did, look at the reviews prior to buying a unit and go with a different company.

I have been used for 11 yrs, no problem at all. I don’t know how long my previous owner has used. In 2015 I contacted the manufacturer by email, they are nice and respond quickly. I just want to be fair to tell my true experience.

I would not recommend ever buying a Rheem. I've had the unit for 5 years and the coils went bad. I was told by my HVAC company that they have had this problem numerous times with this model. The part is covered under warranty, but the freon that lost because of this bad part was not covered. This freon would not have been lost if not for the bad part, but the warranty says it's not covered. Therefore, it cost me over $600 for the repairs. As I read the reviews on this site, I see that others have the problem and the replacement coils have gone out in a year or so.

I bought this Rheem HVAC less than five years ago. It has so many problems such as bad compressor less than a year. Bad reverse value twice. Now I have to pay for labor and wasted freon. I did not want Rheem because of bad reviews but my contractor insisted on this brand. Please, please learn from my mistake. If a contractor insist on Rheem, go to another contractor.

Our Rheem Performance Platinum water heater's control panel started an electrical fire. I have numerous documents on it - fire department report, photos, etc. It caused smoke damage and carpet damage to our home. We are out a $2500 home insurance deductible due to the faulty appliance. After the incident I searched online regarding the particular make and model of this water heater and found out there is a recall for this very same reason. We were never notified by the manufacturer of this recall/defect. I had sent in my warranty card the day we had the water heater installed, but still did not receive notification. Notification could have prevent this fire at our house. I have tried contacting Rheem several times and have not received a response.

Two year old 5 ton premium unit. $9700 to install in July of 2016. Since this August I have had to pay $1500 to repair all the solder joints on the heat exchanger... Turns out it was made in China... Inferior solder corrodes and fails. Then one month later the secondary valve leaked (another 12lbs of Freon @$76/lb). Another $1400 to fix. Then two weeks later the control board fried...the installer is now telling me I need to buy a new unit. BS!

I purchased a top of the line 12 year model less than a year ago at our local Home Depot. It worked like a champ until suddenly last night, Thursday, we had no hot water. I went to the Rheem's website and attempted to leave a message. However after a few attempts I realized that I wasn't being allowed to leave a message.

Have two units at my home in Northern Virginia. Been through 5 units over the past 6 years and at least 4 other service calls. Leaks, compressor, blower motor, control board, etc. Latest issue is leak in coil outside where coil goes through bracket... Likely due to wear caused by vibration. This one should have been anticipated by engineers and mitigated with simple, low-cost (pennies) solution. Had multiple Rheem installers/service folks out so it's not likely them. Done with Rheem for my lifetime and letting other folks know my experience as well to help as many as I can.

Clearly based on the handful of reviews I have read quickly here, I will just be further confirming the total lack of responsibility that Rheem takes in their products, as well as the gross incompetence and total lack of regard that their Customer Service Department has for the reputation of the company, much less the customer (Specifically you Supervisor Tim). I should not be out of pocket $1,460 dollars on labor and supplies related to a faulty AC unit in a 5 year period when the warranty is for 10 years.

Installed AC in September 2012. I am now in need of a fourth reversing value. Total cost less current charges $2000. Local representative has recommended replacement of outside unit at no cost. But I would need to purchase air handler in attic. When I questioned this he stated they only come as a package. Called Rheem warranty department. They confirmed they only came as a complete system and I would need to purchase the replacement air handler. I questioned that logic as since the original outdoor unit was being replaced due to a problem the attic unit should be replaced at no cost. The system has been down since the first week of July 2018. Have made several follow up calls to no avail. Stay away!

Horrible experience. Call center rude, not helpful. l've been without hot water for almost a week. Why is it so difficult to get a new heater when it's under warranty. Then they want me to buy a new heater and they said they would reimburse me 260. You would think if a company is getting nothing but 1-star ratings they we would change something, shows the character of the company brand. I would never buy a Rheem product again.

In 2017, my Ruud/Rheem AC starts to leak Freon after installation 6 years ago. Even though the coil failed a little earlier than the other brands I've use, I didn't blame on Rheem and thought it might be wear and tear. I replaced a new Rheem evaporator coil and pay the Freon refill on my own. Now after one summer use, the new replaced coil starts to leak Freon again. A technician came to check and said I the coil I got from Rheem in 2017 is an originally defective part and I have to replace it again, which is another thousand dollars. Why do I have to spend thousands dollars to replace coil and refill Freon every summer if Rheem's product is qualified? Is there any other AC brands have to be replaced coil and refill Freon every summer? Rheem refused to offer any explanation and technical assistance. Such an irresponsible and sly company! Shame on Rheem and will never purchase their product again!

I haven't even gotten through 5 summers without having to pay $1156 for labor and coolant for two major repairs to my Rheem A/C unit. The second issue is the most frustrating because it was responsible for almost $1000 of these bill and my installer informed me that Rheem was well aware of the failures of the coil (due to the poor quality of steel that they get from China as well as a foreign substance/powder, which contributes to the coil corrosion) and had they done the right thing and re-called this part then they would have also done the right thing and picked up the cost for the repair.

Bought this unit because it was suppose to be the best. The unit has been out in dangerous heat conditions. My wife and I are both disabled and we have not been able to get it fixed and we have had to go to a hotel. This is disgraceful and it should be noted that Rheem is getting terrible reviews also. Do your homework. Don't take anyone's opinion. It's all about $$$!!!

Beware of new units arriving with broken factory welds. This means you will constantly be paying for service calls and coolant replacement. Then when you contact Rheem be prepared to be talked down to and expect no reimbursement for coolant or labor. I honestly hope this business goes bankrupt.

Bought 2 Rheem units over 33 years. Both blew out. Will never buy another Rheem again. We believe the last one was defective after 13 years. Called for maintenance just about every 3 months since bought in 2005. Blew up in 2018!

Purchased and had installed a new Rheem water heater by Home Depot. The installation went well but the new heater was defective and leaked hot water from the top of the unit... I called the Rheem number listed on the side of the water heater and got a call center where I was placed on hold and then no one ever returned. The second attempt to call resulted in being transferred to a "technician" who never answered. The third attempt: I was told to dig out insulation from the top of the heater to find where it was leaking and repair it myself. I was also told to go out and buy a plug that was missing from the top of the unit. The fourth attempt: I was told to check the water pressure! It's obvious that the personnel in the Rheem call center are not trained in troubleshooting issues and they'll hang up or transfer you if they don't know the answer to resolving a warranty problem. I had to call Home Depot to get the water heater replaced.

Home Depot sold us a Rheem energy efficient air conditioning unit. Not only was it $6000 but it has increased our electric bill and does not cool the house at all. When the temperatures are above 80 (which is most days in Florida) the unit will not cool the house down especially if I am cleaning, cooking or have company. We called their local technicians during our warranty and they told us it was fine and to wait until next year to see if it was just a hot summer. It is now year 3. We are out of warranty and it still doesn’t perform well. Will never do business with this company again.

Alright, so after having bought a home (Spring, 2017) My water Heater started failing (which was okay with me, it's a new house, things fail, it was still under warranty, but I wanted longer showers). So, I bought a new one. Within 3 days, the water heater failed, knocked out my power, and began leaking from the electrical components. Yep. So, I called, and emailed, to get it replaced. After having spent a non-consecutive time span of 15 hours on hold between Rheem and Home Depot, I was continuously growing more and more frustrated. FINALLY, a poor customer service girl, who spent around 45 minutes of her day at Home Depot, had to jump through about a thousand hoops--2 months later. Yep, because of these people, I had been 2 months without hot water, and all of the fun that that brings (YAY!). That was over two weeks ago.

My 2 year old motor on top of my condenser failed. It cost me 399.00 for labor. The manager of the company told me that the motors are often failing. They overheat and fail. I called Rheem, and was told the supplier’s representative could help. The manager told me they have tried with no success. He told me that they no longer recommend Rheem. I thought they were the best. I am extremely disappointed. There needs to be another class action suit, like there is against Rheem for their faulty aluminum condensers.

We got into our new house in 2013. Within 3 years we started having a cooling problem and called out a tech. The coils was horrid and we need more coolant. I was not informed by Rheem that there was a problem with the copper material they used to make these coils!! My "warranty" only covers labor for the first year and parts for ten years. We paid the tech and now a year and a half later, we started having the same problem... the AC isn't cooling again!! Called a tech and he said our coil needs to be replaced and it would still cost us "after the warranty", about $1,000.00!! This is ridiculous for only 5 years of use!! You might as well say it started in the "3" year old time period because of the first service call for "not cooling"! I am disabled with a fixed income and my mother doesn't make a lot of money either.

My Rheem HVAC is only three years old and the high pressure line to the sensor split causing all of the freon to leak out. I would say this was a very poor design not allowing any flex space in the high pressure line. Model # RH1T3617STANJA.

On Tuesday, May 1, 2018 my water heater, which was purchased and installed on 8/28/17 stopped working. We contacted Rheem and was told that they would send a replacement part and would send someone to install it. After we received the part, Rheem told us that they did not have anyone to service our area and we would have to find our own person. We contacted several companies and we finally found someone to come out, but they wanted to be paid at the point of service. The contractor informed us that it was the wrong part, so we contacted the company again and they sent us another part. The new part arrived on Friday, May 4, 2018 and after installation the contractor informed us that the machine needed to be replaced.

Terrible. Sent wrong model. First time had plumber install in unit, it overheated and filled drip pan. I paid plumber $390.00. Finally got correct thermostat, I paid plumber AGAIN. Tried to order part by numbers on old part but Rheem said it did not go by these numbers. 2nd part came. It same numbers as old part. Talking to plumbers they say they have same problem.

Recently purchased a home (Feb 2018). The seller replaced all appliances prior to selling including a Rheem water heater. The water heater became defective in less than a year. The company refuses to honor its 12 year warranty for the product installed less than a year ago due to the fact I am not the original purchaser of the unit. What happened to companies standing behind their products? I started looking at reviews and have found very few that have been positive about this household name company. Will not be purchasing any products from Rheem in the future. Very disappointed.

My Rheem central a/c is 4 yrs old. I've had an issue with a leak in the outside unit and now I've had to replace the inside coil because of a leak. I've been around Rheem for 40 yrs and they have been reliable in the past but not now. If this company is cutting corners to make more profit they are headed down a dead end road. If this inside coil goes out again I will not get it replaced by a Rheem product (which the part should be under warranty) which means I will in effect be buying an inside unit 3 times and outside unit twice. I'm disgusted to the max and will not recommend Rheem to anyone nor will I use it again as well!!!! Rheem you have my email and you can contact me at will. DISGUSTED IN BUSH, LA.

Bought new water heater Tuesday, got the 9 year warranty. Guess what, new water heater doesn't work. Friday called toll free number see if warranty would cover parts that need to be replaced and work. Rheem calls back to inform us that we live too far away from a tech to send one. That we would have to call the plumber ourselves and pay for all work. We then send the invoice to Rheem and they decide if they will reimburse us for it, but only up to $125.

Catastrophic failure of the reversing valve in 2 years old Rheem heat pump vented all refrigerant. $253.00 Cost to find failure. $600.00 Cost of labor to replacing their failed reversing valve. $450.00 Cost to replace refrigerant caused by failure of their reversing valve. $0.00 Cost of parts. $0.00 (Only thing covered under 10 years’ warranty). Costs covered by the famous Rheem 10 years’ warranty $0.00. Likelihood that Rheem/Ruud will ever see my business or anyone I know again 0%. This short-sighted strategy creates an incentive to produce subpar products. I highly recommend looking at another heating and air supplier and pay close attention to what they cover in their warranty.

I filed a warranty claim with the company via their web form with all the required information. Rheem never responded one way or the other, on a water heater that failed after just two years on a 6 year warranty. During installation we discovered that half of the gas heating unit was missing. Rheem graciously sent us a new heating unit, though, as it turned out, even that was defective, but was able to repair with locally sourced parts. Between my father and I we have used Rheem water heaters in this house for over 60 years, but obviously, there must be new management, who neither cares about quality control or fairness in business practices. Serial Number Q421515023. Model Number XG29T06EC32U1. Date of Purchase 11/11/2015.

Had the one fail after 3 years and was told I had to bring it to Home Depot myself and then Home Depot only gave me a credit for lowest sale price of the unit instead of even exchange. Anywho as I needed a water heater and I'd rather use the credit then lose it all I decided to pay the difference and bought the platinum edition unit with the 12 year warranty with 3 year in home labor coverage. However, 2 hours after install I noticed the pan was filled with dirty water. Turned out the internal tank failed. POOR quality control. No way this tank was tested at 300psi as the sticker states. Maybe the brand but not my specific tank!

We purchased a hot water heater on December 6th, 2017 and it stopped working on December 19th, 2017. We called Rheem on the 20th and they dispatched a plumber to come out on the 21st, he showed up on the 22nd. He started up the unit and said we needed new parts and he would call Rheem to let them know which parts need to be shipped to the house. I called Rheem on Friday the 29th because the unit stopped producing hot water again and the parts were never ordered. We've been without hot water since Friday the 29th. Hold time to speak to customer service is 40 minutes. I've been calling everyday 2 to 3 times a day to see if the parts were ordered and still have no answer. It's -6 degrees and I've been without hot water for 5 full days. Not acceptable! I would never recommend Rheem products to anyone! I understand that the unit itself failed but customer service is ridiculous!

I'm a professional plumber. Rheem Ruud has been decreasing in quality for the last few years, but what really enrages me is their customer service. You'll wait over an hour to talk to someone. Every. Single. Time. Half the time, you get hung up on when they transfer your call, so guess what? Another hour of waiting. As someone who has to bill for time, these people are thieves. I would NEVER buy one of their products.

Installed a water heater that worked for two days. Called customer support. Spent 20 minutes waiting, only to be redirected to a "technician" with a 40 minute wait. I got a teenaged millennial who had never installed a water heater and clearly wanted me off the queue. I got exactly one question, what's the voltage across the incoming electrical leads. Despite both leads providing 120VAC, I was told it was an electrical problem, determined by ONE test, and dismissed. No other diagnostics were performed and no interest in what, where are when anything happened. Describing the problem and steps taken was of no interest to the teenager on the other end. Clearly designed to avoid actual customer service. So if you want to talk to a know-it-all teenager on a phone in a cube, call Rheem customer support. If ya want to fix your WH, try YouTube and Amazon.

We moved into our new place in 2012 and a month later the Rheem gas hot water heater blew its side. We were relieved to find it was under warranty but it still cost us $600 to have the new unit installed. One month less than 5 years, the HW heater blew its side again flooding our basement. I called Rheem and they told me there is no warranty on this unit since it was already a warranty replacement. I tried demanding a better solution than that but the person hung up on me and I never heard back from them despite numerous attempts.

I installed a new Rheem A/C in Feb. 2015. In May 2016, the coil in the A/C failed. It was just over 12 months in service. Rheem paid for the coil but would not pay the labor. The reinstall was done badly and I was engaged in a 6 month back and forth battle with the installers to get Rheem to at consider paying the labor but no deal. Now Oct. 2017, the Coil has failed again and will also need to be replaced. The quality of these Rheem Units is very poor. I am told the coils are aluminum and they do not last long when in contact with dissimilar metals. Rheem doesn't care how many times you replace them as long as you keep coming back for more. They are also made in Mexico if that has anything to do with it. If that were not enough, I live in a condo and there are many of these units here, many of them have had coils fail and been replaced.

I had a complete change out of both inner and outer units in my home. Fan motor was 1st to go. It has a printed circuit board on the end of it and was a whopping 500 dollars. Now I have had technician out twice out this fall and the diagnosis is the unit needs to be replaced. Guess what - just out of warranty. After calling Rheem and not asking for a warranty replacement but a little help on the cost for a new one they declined. They said, "Sorry mechanical items fail." Buyers beware. I wish I had did more research before purchasing this product.

This will be the second time in a four-year period to have to change out the coil unit and RHEEM will not cover labor charges to do this!!! That's how they back their sorry equipment. Just last I had to leak in compressor, thank goodness I had a great service company that was able to repair rather than replace because the irresponsible company that installed the unit didn't register it!!! Come on RHEEM stand behind your product!!!

Updated on 06/10/2020: Update. I continue to have issues with the 2017 Rheem air conditioner installed at my house. Rheem never followed up on my calls. I had a twenty year old Carrier that worked better and gave less problems at 20yrs. Don’t let anyone convince you to install a Rheem. It is loud, the motor failed once In 2019 and is failing again in 2020. Capacitor failed in 2019. It does not cool well and is more expensive pushing up my electricity bill. How my twenty year unit was cheaper to run is beyond me but Rheem managed to manufacture something less efficient than a unit twenty years old. If you want to quit your job and dedicate your life to dealing with AC problems, this is the unit for you.

I purchased a new water heater from Rheem and had it installed. I never got hot water and it took almost 2 weeks for Rheem to give me a new one. Customer Service was horrific and the most incompetent people I have ever had to deal with. I spoke with them and told them that my water heater has never worked and they shipped out part after part and finally gave me a new one. My family was in a new place and had no hot water for almost 2 weeks!! There was nothing but an, "Oops, I'm sorry." from Rheem. I have never been so dissatisfied and so infuriated at a company before in my life! I will never buy anything from Rheem again. I suggest everyone save their money and buy from anyone but Rheem!!

Hot water heater. Buy 1 yr warranty. Buy 3 yr warranty. Buy 6 yr warranty. Buy 10yr warranty. If in a business, Rheem automatically reduces warranty to 1 yr, regardless if you paid for more warranty or not. Gas valve failure exactly 1 yr 1 mo later and Rheem... reemed us. Water heater $600... new valve... $226. I will never buy anything ever with Rheem on the tag. Un-ethical company.

Installed a Rheem AC in 2014. It has a 10 year warranty. The installer is Efficient Home solutions. They are the distributor in the Dallas Area. The AC stopped working not long after the service visit by Efficient home solutions. The Valve which monitors the flow of the Freon just stopped working, so no cooling at all. & 189.00 to install a lubricating oil to see if it work. Then if it does not work, Replace the monitor/valve. Cost of replacing the part which is still under warranty will be $1400.00. I begin to wonder if the two, Rheem and their distributor Efficient Home Solutions don't have an arrangement to ensnare unwitting customers to collect labor and visit charges. I would not recommend either Rheem or their distributor Efficient Home Solutions.

We have a five year old tankless water heater. The gas control valve went out. We were told this rarely happens. There is only a five year warranty on parts and we missed the deadline by four months. Rheem customer service rep was very rude. Our plumber recommended Rheem because they had a reputation for good products and parts. I wished I would have researched instead of taking his word for it. I would never buy a Rheem product again.

When did I just have my 4th hot water tank replaced? It is fine only that they fail before the warranty is up (home was built in 2000). But it is still not free. Of course there is an up charge and installation.

I bought a Rheem heating and air unit back in 200. The whole thing is going out now. Had a warranty for 5 years. Shortly after the warranty expires have to put a new fan motor. The electric component on a side went out and now the compressor is out which run anywhere between 1700 and $3,000 and they're saying that my condenser looks like it might be going out so I need a whole new unit on top of all this. My heater motor bearings are going out so now I need a whole new unit.

Hot H20 tank failed after 4.5 yrs. Rheem will not honor 7 yr. warranty because there is no longer a commercial dealer in my town. Beware of poor/no customer support with this company. Very disappointed, in what used to be a dependable company.

We installed a Rheem tankless water heater system in February 2017 and starting about a year ago, it has consistently failed to produce hot water. It appears to be a computer/software problem, as our plumber is able to reboot it, but we have not been able to do so following the manual. The reboot may last a few weeks, or 24 hours, and there seems to be no discernible trigger. Our next step will be to remove the system and replace it with traditional water heaters.

Had an entire new RHEEM 18 Seer HVAC System installed in late November, 2011. It has never worked properly. In particular the AC has been problematic from day one. Last year the diagnosis was a leaky coil that has not been replaced, to date, because the distributor did not honor the warranty and then could not locate a replacement part. Finally a replacement COIL was manufactured. Now the fan and motor needs to be replaced and I have to wait for the part. I have spent hundreds of dollars and countless hours trying to have working AC for over 6 years. In addition, I cannot get anybody at RHEEM HQ to take responsibility. DO NOT PURCHASE RHEEM EQUIPMENT, it's unreliable and the company does not even stock replacement parts! What a rip off.

We had a Rheem 5 ton A/C unit installed a couple of years ago. Our installer is a great person and has installed other units in our home. This unit, however, has never cooled. I have records of my many calls and emails to him. He has come to our home more times than I can count. He over engineered the duct work, etc to try to get this unit to cool but still, no luck. I called the supplier here in Nashville and he offered me a couple hundred dollars from their slush fund for dissatisfied customers (eye roll) to contribute toward my service fees that I am having to pay to get this NEW $7,000 unit serviced.

My tankless LP gas water heater froze and burst a copper inlet water pipe. It should have gravity drained last fall, but crappy design somehow didn't allow it. So when I turned it on this spring, water was everywhere. I called Rheem to get a new copper tube. "It's an unavailable part. We don't stock it." Now what village idiot designs an appliance that is prone to freezing, fails, and you have no option but to throw it out and buy another? Like I would EVER buy another product from a loser company that designs and operates this way??? The managers and engineers should be ashamed. What fools. But fool me once, shame on me? Not in this case. Shame on them for being idiots and having no concern about their customers, who are the reason they are in business...

Yesterday, June 7, 2017, I purchased a Rheem top of the line, 50 gallon water heater from Home Depot on Capital Expressway in San Jose California. It worked for only an hour and then shut off and could not be restarted. My licensed contractor called the telephone number on the Rheem water heater 866-279-4566 as directed on the label attached to the water heater. He was treated unbelievably rudely and was instructed to take the entire burner mechanism out of the water heater which involved disconnecting all the internal gas lines and wires!!! We explained that it was illegal for us to do that since we had neither the tools or instructions to ensure that there was no gas leak upon reassembly. In response the Rheem technician stated, "Just do it and call me back." He then hung up on us.

I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!

Basically, I bought two Ruud/Rheem air conditioners from a local company and the 2011 air conditioner started to leak Freon as far as I can tell in 2016. Upon investigation and numerous calls I became aware that the company is selling units with copper coils (aluminum is the best choice) that are eaten through by the Freon and thus cause leaks in the coils which and in turn the unit shuts down.

We hired Gilson through Home Depot in May 2011 to get this brand new Rheem cental AC system. It came with 5 years warranty but it started leaking the Freon gas within the first 4 years. Gilson was bought by AJ Perri so AJ Perri recharged the gas which cost me about $150. Then the Air Handler stopped working! They think that the motor went bad this time and it will cost roughly $1700 to $1800. I basically received a LEMON from Gilson and unfortunately AJ Perri is extremely expensive!!!! I tried contacting Rheem directly but they didn't respond to my complain either.

Purchased and had professional installation on a Rheem 40 gallon water heater with a 9 year warranty on 1/30/2015. This morning 5/3/2017 just a few months over 2 years the unit failed and needs to be replaced. Now I am out $500.00 labor and must pay the difference between today's price and the price I originally paid for the water heater... Spoke with customer service and of course they won't pay since I am over the two year parts and labor portion of the 9 year warranty. What a ripoff! They know they are making junk and are smart enough to limit the warranty so they are not responsible for labor when their inferior products fail prematurely. Don't get Rheemed like I did and stay clear of these poor quality products.

I bought a 40 gallons of Rheem water heater in late 2015 from Home Depot in Baldwin park, California and it has stop working since October 2016. This unit I bought for my rental property. The tenant complained about no hot water since last year. I called 800.279.4566 sticker labeled on w/ H but no human answer except the robot phone advertising. I also have other homeowner told me about the same issue of the same brand. Can anyone help? I also called Rheem tech support number but same advertising.

I purchased an entirely-new Rheem heating and cooling system in very early 2013 (paid in full 3/2/13), having the RASL048JEC compressor-condenser unit, and RGPE-07NBRQR air handler/gas furnace unit. The Rheem compressor is a microprocessor-controlled, dual compressor design. From summer of 2014 onward, this compressor will "latch up" and not self-recover from any disturbance of the AC power coming to my home: brief power outages or brownouts will cause it to stay off. Originally, just pulling the fuse cartridges for 2-3 minutes and re-inserting... would make the unit recover.

If you thinking getting a tankless water tank think about it. It can take up to 75 second to get hot water, if you do not have a recirculation loop in your house forget it. The Rheem does not have a buffer tank in the unit. You will have to get install a recirculation pump and a mini water tank beside to keep a certain quantity of hot water to be use until the tank warm up the rest of the water you need.

Rheem hot water heaters are junk, don't waste your money! I purchase a new Rheem hot water heater less than five (5) months ago from Home Depot and it has already gone bad. We followed the proper channels and called Rheem customer service department and they figured out what they believed went bad on the unit. The customer service representative promised to overnight the part and told us how to replace the part.

Just want to pass along my experience with a substantial investment which I should have researched better. On Jul. 18 2011 I purchased a Rheem combo of aircon, furnace, and water heater. The price was reasonable and I received tax credits. On Jan. 13 this year after 5 and a half years the blower motor went out on a night where it was 7 degrees. That cost me $574.00 account 10-year warr. void if you don't have annual maintenance. This is an easy way to not stand behind your product.

I replaced my old hot water tank with a Rheem energy efficient model Guardian System RHGPRO50-40F. Same size as my former tank. When I fill my bath tub the hot water turns lukewarm after a few minutes. The licensed installer told me that this is the way that all new energy efficient hot water tanks work and that the next person to run hot water for a bath or shower would not experience this. Seriously? His suggestion was to run some hot water about 20 minutes before I filled the bath tub and when filling the bath to only turn the hot water faucet on the bath 1/2 way.

I have a 3 years old water heater and it broke from the inside. The warranty is supposedly 6 years old, but they are saying since the house changed ownership. Do not buy Rheem, this is a very bad quality!!! And they are very dishonest. They claim the warranty is 6 years, but what does it has to do if you change ownership? They should give a warranty to the water heater, not the owner. DO NOT BUY RHEEM. They are better alternatives.

It amazes me that I cannot contact billing at Rheem. They owe me over $500 since December 8th, 2016. I still do not have check and it is January 19th, 2017. I cannot call and they do not respond to emails. I have to call support and have them call billing to find out. This is ridiculous service.

Last Spring 2016, I had a contractor install air conditioning in my 2 story house beach house. It was not possible to run ducts on the first floor so Fujitsu ductless was installed and works beautifully. Unfortunately, on the second floor I had central air conditioning installed and paid additional to upgrade to the Ruud brand. Big Mistake! The contractor had problems upon problems with the equipment. Because the equipment did not work, the compressor had to be installed twice and the coil/air handler needed to be installed three times. In summary, the contractor wasn't happy with all the time he spent and wasn't paid for and the installation wasn't finished until mid summer ruining my summer.

April 2014 I purchased a Richmond (made by Rheem) LP tankless water heater to replace a 15 year old Paloma that had finally sprung a leak. Purchase cost was $800 at the Rapid City Menards, I did not purchase an extended warranty. January 2017 I noticed a leak of water under the Rheem/Richmond heater. Upon removing the cover I discovered the heat exchange plenum had failed and was leaking water into the exhaust fan housing and ultimately into the electrical connections in the bottom of the heater.

We purchased a new A/C unit on March 12, 2014 for a secondary home in Fla. This unit is not a rental. It is used by us a few months a year. We purchased the property a few years before and it still had the original a/c, so we decided to be safe and buy a new one. MISTAKE! We used a local A/C company in that area and purchased a RHEEM along with the semi annual maintenance contract. We recently made a trip to Fla and found that the a/c wasn't working and that it also froze up causing wet floors.

I purchased a 40 gallon Rheem water heater in August, 2016. This past Tuesday, no hot water. Plumber came and replaced the bad Thermo coupler. Tonight came home to no hot water. Plumber came, said it is a faulty gas valve. He gave me a choice-back-order a replacement part for $300.00 and wait days to get it and add in labor or it would be cheaper to replace the water heater. That is what I opted for. I am wildly disappointed in that Rheem unit. It was nothing but trouble from day one!

I purchased this 38 gal water heater and installed it in August. In February the water heater failed. I called Rheem at that time and they wanted me to diagnose the problem. After a week of screwing around they sent out a tech and it was repaired. In December same thing, water heater failed again. Runaround on the phone and again they want me to work on water heater. Said water heater is out of labor warranty. Their parts are continue to fail. They should stand behind their product but don't. My serial number is MO41516904.

We bought our system a little over 6 yrs ago and we had to replace the blower motor twice since we got it. At a cost of 600.00 a pop. Rheem never pitch in a penny towards repairs. Even went the motor went out under their coverage period.

I bought a 75 gallons water heater and it stopped working in 6 months. Contacted Rheem to have it fixed. And they sent me replacement parts while claimed that my labor warranty is not available (on the heater's specification and receipt stated 1 year labor and 6 years parts warranty). They took almost a month to have this issue solved with multiple parts sent. 6 months later, the heater failed again. This time, they want me to get a multimeter and test each components to find out which one fail so they can send me that part. My family is without heated water for another month during this cold winter. I will not buy another Rheem or company related products after this horrible experience.

Purchased brand new 5 ton rheem a/c for my home 5/14/2014. The unit is junk. Replaced so far coil, motor, freon, etc. My wife has heart disease and we've paid out so much $$ and now 2 years later we are still without a/c here in port st lucie, fl. We live in a community of over 2000 homes many, many of which have had same issues with their Rheem a/c. They are junk, junk, junk.

My new home has a Rheem RP14 installed. It's terrible. At 32 degrees it produces almost no heat. As a comparison, I lived in a home for over 5 years and had a 2009 model year American Standard base model/builder grade heat pump that performed much better. With the American Standard HP, it would produce heat down to the mid to low 20's before tapping out. At 32 degrees, a heat pump should be producing a decent amount of heat but this Rheem is really bad!!

I bought this new Rheem Package Air Conditioner in 2009. It worked well till 2016. In the past 8 weeks it has proved to have shoddy workmanship at 2 of its soldered joints on the low side. One time in 9/25/2016 I lost all the refrigerant because of a poor solder joint. It was repaired and pressure tested for other leaks. On 11/9/2016 another solder joint cracked from shoddy workmanship from Rheem. The costs to have these 2 repairs were in excess of $700.00. The Rheem company states they will only warranty parts that are defective and will NOT warranty their workmanship. I asked numerous times why they would not warranty their "shoddy" workmanship. The customer service representative would NOT answer my question. STAY AWAY FROM THIS COMPANY. They want to sell but they do not want to stand by their product due to their poor and shoddy workmanship.

My Ruud furnace had its blower board replaced two years ago and shorted out again on a furnace that is only 14 years old (ave life approximates 20 years). Additionally, the inducer motor has failed too, making it difficult to justify the repair expense versus shelling out for a totally new furnace. I reached out to Ruud customer service and they basically said "oh well, too bad". They had no sympathy, offered up no solutions, and had no interest in persuading me to buy a new Ruud or Rheem furnace. They did not care at all whether I was a customer or not. Absolutely unforgivable way to treat people that spend thousands on their machines. Will never buy Ruud/Rheem again.

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor, the coil and most recently the motor! It's still under warranty, so they ordered a replacement parts but I have paid over $1500.00 in labor. The first problem happened only 3 months after the unit was installed! Now my upstairs unit is doing the same exact thing. I called Rheem but was told there is nothing they can do about the labor but the parts were free under the warranty. Very frustrating. What can we do? Inferior materials?

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor two times and now the coil has blow out. My air conditioning company came out Sunday and removed the cover and the whole inside was covered with oil. It's still under warranty, so they ordered a replacement coil on Monday and I received a call today that it is on back order from Rheem and they don't know when they will receive it. I called Rheem customer service and was told to call my service company and have them call a district supervisor. I live in Florida and it is getting a little cooler (80's during the day). It's still hot without an air conditioner. I've been reading other reviews and it seems that I'm not alone. THIS WILL BE MY LAST RHEEM PRODUCT.

Rheem is horrible, if an HVAC contractor tries to sell you one get rid of him as well. I installed 3 units at my house in 2012 and after a year I had to replace an evaporator coil on one unit. After 2 years all three evaporator coils were leaking and need to be replaced as well as numerous other problems. Rheem covers parts but not labor, every visit has been at least $500. The comfort control 2 (Rheem Thermostat RHC-TST551CMMS) is not programmable to a laymen, they don't give you a manual. Try to find any information for Rheem online other than to fix one or buy one. There is none, they sweep the internet so you call the repair facility nearest you so they can come out and charge you to repair it.

Bought two units. One failed 11 months in. I have spent days and hundreds of dollars replacing what they told me. Every-time, to find out it wasn't that. I even got up to a level 3 supervisor. Worst support in history. They are doing everything they can to not pay for a repair. I'm done with them at this point.

Rheem Heat Pump installed 4 years ago (2012) has been nothing but problems. Three (3) times for a board, once for Freon, and now for a contractor. Serviced (5) times in (4) years. Do not buy heat pump because compressor runs year round.

I purchased a new unit July 2010. Last year it was low on freon and the unit was charged, no problems could be found. Had the same problem, twice this year. The second time around they found that the oil was leaking, a common problem with unit. The standard warranty is 5 years, but if you register the unit, which I am sure I did, but Rheem doesn't seem to have any record of it. So here I am at 6 yrs and 2 months with a failed unit, on a problem is very aware of and they are very unwilling to do something about it. They said if I would have registered the unit, which I did, they would cover it for 10 years, not 5 years. Basically they are counting on the consumer not registering thinking most problems won't show up in five years so they don't have to stand behind their products, especially on a known problem. A strategy that helps the bottom line, but certainly screws the consumer.

At 5 years, the Rheem A/C evaporator coil failed, IE is leaking coolant fluid, aka freon. Fortunately it was still under warranty and I received a replacement coil (copper, which is important; stay tuned), although it cost me $400 for labor as well as about $300 for freon recharges before the replacement. Now, two years later the replacement is leaking. My A/C service company told me that Rheem has a class action suit against them for knowing that the copper design was not compatible with the newer R-410A higher pressure fluid and that they've known for years that they leak, sometimes after less than a year.

We bought a new Rheem heat pump and air handler. 2 months after the 12 month warranty expired we had to have the unit recharged and again 13 months later. We are responsible for the recharge costs along with the labor cost to replace the faulty coil. Rheem knows this is a faulty coil but will not cover the labor. Also the coil in the air handler is leaking and I am concerned about the dangers of my family breathing this for 2 years. Rheem said they didn't think there was reason to worry. This system has been a disappointment from the start and I want everyone to know what a poor quality product this company makes. Don't waste your money on this product from a company that doesn't care after the sale.

2 new units end of summer season. Used 2 weeks then fall season arrived. The following season arrived and unit did not work properly. Contacted Ferguson in Chicago, they gave me the run around that it was impossible for compressor to not be working. We had it removed, replaced and pushed Ferguson to take as warranty return. Now, I only have 1 yr warranty and $300 additional repair bill because this was a bad unit out of the box. Regret my purchase some since I bought 2 3 ton units.

Purchased this brand new AC from my air conditioner specialist not quite 2 years ago and have had a few problems that make me NOT so happy. First it was the compressor failing which had to be replaced, under warranty. Great but the labor was not under warranty so that cost me $175 which doesn't sound like a lot but when you shelled out $4500 for a new AC just under 2 years previously it is a big deal. He installs that and puts some fluid that was recommended into a valve and off he went.

Had to replace our original HVAC which was 13 yrs. old. Went thru Home Depot and they suggested RHEEM and was installed by ARS. It didn't work right away, and I have to tell them that we were moving into a hotel since they guaranteed that it will be done within 24 hrs. or they will move us into a hotel. Well, they worked overtime the next day so they didn't have to move us. Installed August 2013 and we had cooling problems April 2016, HVAC repairer said low on freon, warned us that it might be leaking. June 2016, cooling problems again, same HVAC repairer came and said it was blocked drain and suggested we avail of their maintenance plan and we did.

Please don't purchase a rheem heating/ac unit. I purchased a Rheem unit in November 2014 and my ac unit has already gone out twice this summer. I have been dealing with this problem since April through August 2016. I have had an ac tech person come to my residence on several occasion trying to find out why my ac unit doesn't hold the freon that was put in come to find out it was leaking freon in the coil; the ac tech guy ordered a new coil which I had to pay for the shipping cost and after installation on the new coil it still leaked freon only at a faster level. The freon would go out after 24 hours of being put in the system.

I have a Rheem HVAC system. It is 6 years old. Furnace goes out every winter, AC goes out every summer. Although the parts are covered under warranty, I have to pay labor. Additionally, I have to sweat or freeze until it is fixed. Contacted customer support, no help or empathy whatsoever. Don't get RHEEMED by this company.

Our hot water heater went out and our plumber installed a new one. It would not continuously heat water. Got it traded out for another. Same Problem. For 2 months now, I have to go clear down stairs and reset the system for it to heat water. Now Rheem authorized another plumber to come out and diagnose the issue. The new plumber is saying we need to rip out our 2 inch vent pipe and put in 3 inch vent pipe. Why would we not be told up front this system requires 3 inch versus the 2 inch that houses only 10 years old or so all have!!!

Very disappointed with Rheem ( 2-ton 15 Seer HVAC). After a 1 1/2, Unit leaked freon and wasn't covered by a warranty. Could not contact a customer service representative to help. This is me first Rheem, and it will be my last.

Rheem purchased 10/2014. First call started Spring 2015. Pilot light kept going out. Get up to go to work - cold water. Called Rheem warranty number which by the way are the most dismissive, unfriendly and disrespectful customer service employees l have ever spoken with. Their CEO and CFO should really try using their customer service department. My first call the employee said it must be dust or dirt. l ask why this never happened to my old less expensive water unit - no answer. Months later same pilot problem - doesn't stay lit. Second call girl tells me it can't be the unit. l must have a gas leak or something about cubic feet of air in my garage. She told me l would need to call my local Pacific Gas and Electric Company which l did. Everything was good .

We bought an Rheem 5.0 Ton air conditioner unit just 13 months ago. The compressor stopped working and even though the parts are covered we had to pay $600 for the labor. We are still paying for this unit and it only lasted a little over a year. The unit we had before (a different brand) lasted over 10 years before it gave us any problems. It doesn't seem fair that we had to pay that much money for labor when it is obviously a faulty unit. We live in Florida and it's the middle of summer, we can't live without AC so we just had to pay it. I will not recommend this Rheem brand to anybody.

We purchased a RHEEM 4ton Heat Pump on 6/6/2011. In the 5 years we have owned this system, we have replaced the heat pump on 5/31/2013 and 10/13/2013. We have replaced the coil on 12/5/2015 and we have just been informed on 7/16/2016 that we need to replace the coil again. It is on order. Additionally we have had numerous repair calls for spot welds and recharging of the Freon. It has been a nightmare owning this system. I would discourage anyone from purchasing an HVAC system from RHEEM manufacturing. The warranty implies or leads to an expectation of a reliable product. However this is not a reliable product. We purchased our unit through ESP Services Inc. This company has suffered through this with us. They have been stalwart in attempting to keep this system operating. I truly regret purchasing this RHEEM Heat Pump.

I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, I'll get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.

Pilot light on 2 year old 50 gallon water heater would not stay lit so had to call plumbing company that originally installed. After some piss poor diagnostics by the plumbing company, they finally called Rheem and determined it is the gas valve assembly that is faulty. Part will take two days to arrive. Although part is covered by warranty the labor is not so I will now have to pay $300 for the diagnostic fee and installation of the new valve on a TWO YEAR OLD water heater. Seems there have been numerous reports of this with Rheem.

I had a new Rheem Classic Heating and Air Conditioner installed on 6-14-2012, or at least my Homeowners insurance did. After receiving 2 bids for replacement, my insurance company awarded the bid to a dealer who installed Rheem Units. The unit was a combo heating and air conditioner unit that sits outside, at the back of the house. It is a RRNL unit. It is a 2- 1/2 ton unit, which was the size of the one replaced. The old one kept our house cool in the summer and warm in the winter, unit it suffered hail damage that rendered it useless.

Water heater quit working (2 years old). Call customer service - told me that I needed to find out the color of the wiring connector inside the control panel. Drive home, take it apart and determine that it is white. Call back. Told replacement part would ship and arrive tomorrow. Great. They call me to say that the water heater is under recall and to call them. They don't tell me that the part they promised isn't really being shipped. I call them. Transferred to another department.

The Rheem water heater I bought went out months before the warranty ran out. Rheem sent me the part and I had Southern Calif. Gas Co. install it and they charged 43.00 to install it but not Rheem for some reason will not reimburse me for the 43.00. I sent everything they asked me for - model no. and all that stuff. Even sent the bill from Gas Co. and my check no. that paid it. I am so disgusted with Rheem. I guess my next move will be to go to Better Business Bureau and tell them my story. Please tell me why do some companies say they have and even give warranties on paper and then you have to fight with them to get your money back... I think this is fraud on a big scale. Also I got on the computer and could not believe all the complaints Rheem has against them.

Purchased a Rheem 3.5 ton 15 SEER split heat pump system in January 2014. Because of all the problems with the unit right after installation the outside unit was replaced March 2014. We've had constant service calls for the unit not cooling, abnormal loud noises when the unit comes on, wires touching that disabled the system, coils leaking in the inside unit which called for replacement. We were promised in 2014 that a Rheem rep would come out and that didn't happen until March of 2015. I have a service technician here right now because the unit decided to quit cooling yesterday. I wouldn't recommend this unit to anyone, even my worst enemy. The Rheem rep in my area, Sleeping Giant in Childersburg AL, doesn't care about service after the sale but I'll save that for another review.

We bought a Rheem water heater from Home Depot, it kept leaking. I called Home Depot. They told us to replace the valve, so we did, still leaking. Called to see what we should do. Told us to buy an expansion tank. If that didn't do it to return it. Returned it for a new one and guess what. It leaked too!!! I have never been so frustrated with a product. Even the guy that installed it for us mad. I hope they will let us return this one.

I have a Rheem Model RANL-036JAZ A/C unit and had to have the fan blower unit replaced Three times! I will replace the whole unit with a Good A/C unit because RHEEM just plain Sucks! If you buy one you will be Sorry!

Our experience is exactly the same. So what can we all do. We are about to replace the coil (aluminum versus copper, our HVAC serviceman says will make the difference). He is not 100% sure the problem is there since the leak is "very small". To really check will cost about 600 for a nitrogen test. So at this point we are down $300 for visit and freon replacement and potentially down another $600 to replace the second coil. Our unit like the rest is 2012 with problems in 2014 and now.

Replaced a 20 year old unit with a Rheem in August 2011. Noticed last year that it was not running efficiently. This year it has crashed... as has three of our neighbors' Rheems! There is a known leak of the coolant and coils needing replacement!!! This product must be RECALLED and the manufacturer should make good on replacing all units. Coils, coolant and compressors... all problems. One neighbor has had problems since the first day of installation! Cannot reach Rheem by phone! Terrible product from a company that used to be known as the best. The name was one reason we chose it. Our electric company has been here and the installer is here right now as I type this. He is doing his best to calm us all down. Apparently, there is a more serious problem with ours than our neighbors!

I paid $5,200 cash by check for a new Rheem HVAC install to ARS RDU, NC on 9/23/14. The unit failed on 6/27/15. Was told not enough coolant was installed. The unit failed again nine days later on 7/6/15. Replaced the TXV valve. Now on 5/27/16, ten months later, the unit has failed again and is being worked on by ARS a third time after having the system under a service plan visit on 11/12/15. I have been told twice that sometimes "you just get a bad machine like you do a bad car". Is that the best customer response that ARS and RHEEM can do? REALLY! Was my money bad and therefore I was given a bad HVAC? If my money was good, I should be given a good HVAC. I would like to know the best point of contact I can make to air my grievances and wanted to warn others about my experience.

Our builder's heat and air contractor installed a package system in our new home that sits outside the house, model number RRNL-C060JK10EBVA. Our house is less than 5 years old. We noticed the air was not cooling this spring when we turned it on. The installing contractor said the coil is leaking. His service fee for coming out, diagnosing the problem and putting in freon was $485. If we choose to replace the coil which will have to be ordered, it will be another $900. Of course you have to replace the coil because in a few months you will have the same problem. Rheem only covers the part. We lived in our previous house with a Lennox Pulse system for 15 years and never even had a service call. Do not buy this product!!!

Our unit was less than 2 years old and the unit would shut down mid shower and the tech support said the oxygen sensor was dirty. At their direction, my plumber spent 2 1/2 hours disassembling/cleaning/reassembling, to no avail. A second call to tech support had them telling us that the error code indicated control board failure. This too, was replaced at your staffs direction, yet the problem persisted. Next, yet another tech person deduced that the ODS must be bad, so they sent the entire heat exchanger assemble, and that too was replaced. The problem was still the same. Countless phone calls, repeated gas pressure checks, lengthy discussions about venting, gas pipe sizing etc. continued... All were fine. But countless calls with tech support and 6 months worth of plumber work, NOTHING. DO NOT BUY A RHEEM WATER HEATER.

October 2012 Plumber purchased a RHEEM water heater at Home Depot for my rental property which failed to work after installation. RHEEM did send their authorized plumber who adjusted the pilot tube to fix delayed ignition problem, at no cost to me. Now 3.5 years later the pilot light won't stay lit and a plumber diagnosed a possible thermocouple problem. Since my tenant wants hot water now I don't have the option to have a part ordered that may or may not fix the problem. The water heater is being replaced today with a plumber's grade water heater. I'm thankful for this site because I'll be having central air installed this summer and it will not be a RHEEM product!

I just got gas hot water heater in October 2015 and already having problem with unit. Called to get technician to come and look at - only be told technician will not come in my area. So now I have to come out of my pocket to have someone replace a part when I am under warranty and be reimbursed within 4 to 6 weeks. First I advise not to go through Home depot cause even though they install, they do not service. Secondly, run when you hear Rheem. I thought one of top companies for heaters, but found customer service practices nightmarish.

Purchased a Rheem Hot Water through Home Depot. Heater's improper wiring caused popping and arcing once turned on. Paid certified electrician ($50) to repair heater's electrical harness. Reported problem to Rheem who requested service invoice, electrician's license number, phone number, serial number, model number, and proof of service payment. Twice I sent Rheem requested information. Twice Rheem requested the same information. To date, Rheem has not reimbursed me for service and has been unwilling to process claim. Apparently, customer service after a purchase is not a company value.

Purchased a Rheem central a/c system July 2014. Since that time I have experienced a number of problems from leaking refrigerant to replacing the evaporator coil. Beware of promises that parts are covered under warranty. Refrigerant has cost me over $400 and labor to replace defective parts can average $650! DON'T BUY RHEEM.

We purchased a brand new Rheem AC unit. Since installed we have had a technician out to fix it over 5 times and $989 in bills. The problem was a hole in the coil that we were left to pay for Freon replacement which was extremely expensive then coil replacement. I called Rheem, emailed my bills and told they would do absolutely nothing. The woman was absolutely rude and nasty saying I needed to talk to the contractor even though it was the faulty coil in the new unit causing all the problems. DO NOT BUY ANYTHING FROM THEM!!!

PURCHASED NEW from HOME DEPOT, 2 YEAR FULL WARRANTY, 7 SEVEN YR. LIMITED WARRANTY. After a year, black specks and water coming out all hot faucets. Was told by RHEEM that this was not a warranty issue as opposed to what warranty states. It is apparently a bad anode. After several calls to RHEEM, was told I could purchase a new part plus shipping and install it myself. My conclusion was that they deny all claims till you give up and pay more to resolve problem.

I have had a hot water heater from Rheem for under 2 years now and first my pilot light and igniter went out. I thought nothing of it. I continued to relight the pilot light and it worked. After about a 2 weeks or so I was down in my basement and smelt gas. I was alarmed I called Elizabeth Town Gas, and they told me to evacuate my house. I did. With that being said I found out that the tubing coupling was sliced.

I purchased a Rheem heat pump in 2012. I have had to call for service every year for the replacement of a TXV valve for the inside and outside unit. I also had to pay $395 to replace the Freon to install the new parts through my American Home Shield warranty. This issue occur after only 2 years of purchasing and installing by ARS. I would be out of more money for parts and labor if I didn't have the AHS warranty. I should NOT be replacing parts on a unit that is less than 5 years old. I don't know if the issues are due to poor installation or poor RHEEM parts and equipment. A system with this many issues leads me to believe that I was sold a lemon.

I purchased a Rheem hot water heater from Lowe's. It worked for six months then started tripping the reset button. Tried to exchange it at Lowe's and they said I had to call Rheem. After half a dozen calls they shipped me a part they said would fix it. It didn't. I can't afford to buy another new heater so for the past 18 months we have to push the reset button and wait an hour to use hot water. I will never buy another Rheem product. They do not stand behind their products.

I have a Rheem water heater Model # 22V30F with a broken "Pilot Knob". I contacted Rheem and multiple parts suppliers. They all told me the same thing. Rheem does NOT sell the Pilot Knob individually. I need to purchase the "Gas Control Valve" which costs anywhere from $80.00 to $150.00. What a ripoff! Only the Federal Government would pay $80.00 or more for a knob that is worth less than $5.00. I guess Rheem wants to Ream their customers. I will never ever purchase any Rheem products again. I have seen the same knob on other brands of water heaters. I will try to get a knob from one of them.

I bought a hot water heater with the understanding that it had a 5 year warranty. When it stopped working after a year and a half I called Rheem and was advised to contact one of their recommended repairmen. At a $100.00 a pop he came over and told me that it was kaput. I wanted nothing to do with replacing with another Rheem product so I called Home Depot and arranged to return the piece of crap. When I contacted Rheem I was given the "did you get an approval to return the product to Home depot?" I was in fact told by one of their employees to return it for a refund or exchange. Now they are saying that I needed an ok from Rheem before returning it.

Pressure relief valve drips on a new installed water heater. Had it replaced and still drips. Try to have them honor the warranty. Got the runaround for weeks. Gave up, went to Lowe's, bought another brand. I am a large property owner and have used Rheem before. This is the 1st I have use the warranty. Will not buy again.

We purchased a Rheem air conditioning unit 3.5 years ago. The unit is still under warranty, but I had to spend $600 in labor to fix the damage THEIR faulty equipment caused to my unit!!! Last week I had to have a new condenser fan motor installed and the unit kept shorting. After the A/C contractor came out today, I was told the faulty fan motor caused damage to coils and have to be replaced for $295!! I am extremely confused as to how I am responsible for labor to fix damage Rheem's parts caused to other areas of my unit.

On 8/2/2013 I purchased a 5 ton a/c system model# RPHLHM6024JC, serial # W201312660 from ARS. On 2/12/15, a leak on the outside unit, which resulted in loss of freon, had to be fixed. This was deemed a manufacturer's problem. After a long argument ARS decided to pay for the repair. On 3/17/2016, during a routine servicing, the tech advised me of another manufacturer's problem - a leaking evaporator coil resulting in loss of R410 refrigerant. I was told workmanship will be $585.00 (part is covered by Rheem). Two major problems tell me that this product is a LEMON. I think Rheem should stand behind its products and do not make consumers, especially the elderly, bear the burden of it's shoddy manufacturing process. I am just one of the hundreds of Rheem customers who have claimed about their products and I hope some agency will make this company shoulder its burden.

I can't believe Rheem AC. I purchased my AC unit July 4, 2012. I paid exactly $10,000 for it. On March 8, 2016 the motor went dead. ARS is charging me 380.00 to replace it and that's with a GUARANTEE!!! I am so upset about this. Bad product. I should have chosen a different brand and a different installer.

In late 2015 we purchased a Rheem water heater from Home Depot for a rental property. We paid a plumber to install it. After installation, the water heater made loud bangs after use. The plumber recommended running the water for a while to release air in the pipes. The water heater continued to bang until it eventually stopped working. We paid to have the plumber take it back to Home Depot for a replacement. We paid the plumber to install the new water heater, which banged as well. Reading in to the instructions further, we were advised to install an expansion tank. We bought the tank and again, paid a plumber to install it. This new water heater continued to bang!

Yesterday we contacted Rheem regarding one of their hot water tanks that was only installed in April 2015, due to a loud bang then started leaking from the bottom. They authorized a replacement since was way under the Warranty Period. So far we were happy with the outcome. It wasn't UNTIL we took the defective tank back to Home Depot where it was originally purchased. First of all, they had no clue as to what they were doing, couldn't find our receipt even though was purchased with their CC and finally did NOT even do an even exchange. They charged us the difference from what was paid in April 2015 and what the price of the tank is NOW. Their reasoning behind this is the tank that was purchased in 2015 is NO LONGER manufactured so we had to get the one compatible to it.

The problem I experienced is a serious safety issue and I hope as many people read this and spread the word as possible. My Rheem 40 gallon hot water tank started to leak gas at the Honeywell valve internally. The tank is installed in a small closet which is a confined area in which combustible natural gas can accumulate. When I contacted customer service they tried every way they could to get out of sending a replacement part. Because of my experience and the seriousness of the issue I decided to do a little bit of research and discovered that I am NOT the only individual who has had this problem.

Purchased a 50 gallon water heater in 2011 with a nine-year Rheem guarantee. Awakened yesterday to a leak in the unit. Since I was 5 years into the warranty period, I did not expect much but called the customer service anyway. A polite "technical" representative explained that the element gasket had failed after I described the leak. Called my plumber who came immediately and determined that the unit failed. He replaced both elements. Still leaked. Called customer service again and they suggested something I did not understand related to the power supply. The plumber took the phone. Within minutes he whispered to me the "technicians" at Rheem were not knowledgeable. He asked one of the three he spoke to how many heaters she had installed. She told him she had observed an installation "once." He spent 1.5 hours trying to get them to honor the warranty in any way.

On August 1 2012 I purchased a Rheem HVAC system for my home. It cost $5000. I had it installed by a Rheem certified AC company who SOLD the system to me. I had it serviced per the manufacturer's advice. There is a 10-year parts, 1 year labor warranty. EXACTLY 2 years to the day, the blower motor died! Yes, the part was guaranteed BUT I had to pay almost $400 in labor! The tech told me they were having issues with this motor... produced in Mexico. OUTRAGEOUS.

I bought the Richmond Encore Whole House tankless hot water heater made by RHEEM from Menards 11-6-12. Late winter of 2014 I have no hot water. I take a look at the unit to see if there is anything obvious I can see wrong and decide I should call the 1-800 number on the manual. After giving four different "tech-assist" the same information, I finally got one to tell me to take pictures of the unit, it's vent pipe and several more pictures. I emailed the pictures and took more pictures as requested. I spent most of the day loading/emailing pictures to the techs.

I think I am going to scream. First my washer dryer and dishwasher all from whirlpool went belly up. Now my rheem water heater is burning. Why are these companies destroying their names. Trying to build cheap but sell high. Anyway I just notice my water heater by Rheem had burn marks and a little smoke, and water leak. I am just fed up. I am out of cash. Fixing appliances over and over because the manufacturer did not do its job! I have no idea what to do. I spent $4300 on a brand new Rheem HVAC because the coils were corroded. Jesus!

Hot water heater pilot light problem. I purchased a hot water heater on October 21, 2015 and on January 14 no hot water! I was told to call our local gas provider PG&E. The service technician for Pacific Gas & Electric arrived at my house Saturday, January 16 and stated that the water heater was no longer good. I then on the same day went to Home Depot with my receipt and the statement from Pacific Gas and Electric. I was then told that they would not take it back. A Home Depot employee told me I would have to call the manufacturer and gave me the phone number. The employee from Home Depot stated that the manufacturer would have to give Home Depot permission to accept the defaulted product.

I purchased a 50 gal Rheem water heater XG50T12DU36U0 from Home Depot, I installed and it would not light up unless I would close and reopen the gas line manually. I called Rheem, troubleshooted the water heater with them over the phone and they decided it was the gas valve. I replaced it for them and the problem continued. I called them again, troubleshooted the heater again and they said it was the ignitor and asked me to replace it. I refused to replaced because I did not want to damage the heater and invalidate the warranty. Their repair company replaced the ignitor, the unit started after many sparks and then would not work again.

On 1/2/16 we purchased a Rheem Water heater and installed it. It never worked. After calling Rheem they told us they would overnight the new part. It took 2 days and then it was also bad. Now I've been told I have to wait another 2 days to see if this new overnighted part will work. 7 days no hot water and no help for Rheem.

We purchased a Rheem 40 gallon hot water heater yesterday and had it installed by a licensed plumber this afternoon. Install went fine. Turned the water on and then the electric on, and waited a bit so the plumber could make sure all was well. All was not well, the water did not heat. Our plumber ran through the typical diagnostics and came to the conclusion the water heater was bad. Yes, it was bad, but the Rheem customer service was worse. This is a brand new water heater and they have said it was 3 different problems and they will send out a part. We wait for the part and then they will send a tech out--so we could be without hot water for more than a week--they could not give a darn.

I bought a 50 Gallon Rheem from Home Depot and it woke up to a cold shower 10 days later. Rheem customer support is some of the worst I have EVER experienced. After two and one half hours on the telephone with surly Rheem agents referring me to the gas company, a plumber, and to where I purchased it, I am returning it to Home Depot and buying a Bradford White. Buy Rheem if you want the worst customer experience of your life. Otherwise, buy something else.

Bought a new Rheem 40 gallon hot water heater and was installed in new home in August 2015. Worked for three months, then had issues with NO hot water. Getting error code. Contacted company and after several attempts and disconnects finally got someone. Was told that the venting was improper and to contact plumber to have them look at it and then send the bill for reimbursement. We did as we were told, changed venting per their specifications and still does not work correctly. Plumbing company contacted Rheem and they sent new blower assembly. This was replaced and did NOT fix the problem. Again contacted Rheem spent over 2 hours trying to get someone. Finally got someone in another department who transferred to supervisor.

Bought a 50 gallon, gas water heater. I had problems with every person that I spoke over the phone from Rheem. Even if my guarantee is only six months old, they have every excuse not to help me. Do not purchase a Rheem water heater. Bad in every sense. I had to contact Menards manager where I bought the product for him to call them and accept the purchase receipt from Menard.

My water heater burned up after 14 months suppose to be 3 yrs. in home replacement. Good luck with the runaround you will get with RHEEM. Worst service ever had. I had to replace it myself after sorry plumber didn't return to replace water heater. I had to pay out of pocket for replacement. Now trying to get reimbursed.

I bought a Rheem water heater in June. Well 5 months later, it started showing errors on the gas control. Also I would sometimes have hot water and other times I would not. Had their service techs come and try and fix. Called Rheem Numerous times and they said it was the gas control and sent me a new one. The tech comes over and installs the new gas control and guess what still doesn't work and I have no hot water. I call Rheem and they say "we will send you another gas control." I say "you just sent me a brand new one." He says "Yes I know." I say "I have a family with no hot water for two weeks now and I want you to get me a new water heater under the warranty as it's only 5 months old." Rheem says "no we won't do that."

9 month after I had a Rheem AC installed the coil had to be replaced. I got hit with a warranty processing fee of $65.00 plus $165.00 for freon. Sent Rheem a letter with no response. If your needing a new AC unit, don't get a Rheem, and it has a 10 year warranty... what a joke.

Four years in, the Rheem Prestige heat/air/heat pump we purchased has been an incredible headache. A dozen service calls and no solution. 5 ton unit will not adequately cool/dehumidify a 5,000 sq ft house. Spent $13k for this system and had to spend a lot more for a whole house dehumidifier. The heat pump has repeatedly shook/vibrated when not on emergency heat. The shaking was at times SEVERE. Now the piece of junk has lost its refrigerant. I am done trying to fix it. While the dealer did his very best, nothing has ever been fixed on this thing. Never, ever will I buy anything from Rheem again. Every aspect of this ownership experience has been god-awful. Stay as far away as you can from Rheem.

Water heater started to leak water and won't turn back on. Called for services and they told me that a repair person needs to come to inspect item first. Soonest they can sent someone is 2 days later. Have my whole family including 4 kids and disabled father without any hot water. According to them. That's the best they can do and make me wait.

I bought a RQPL package unit in '07. In that time the blower motor has broken three times. Each time a tech has come to my home they have said that these units are known to be junk. I called Rheem and they had ZERO interest in hearing my complaint and were, in fact, very rude. As far as I'm concerned this company is nothing but a group of expensive thieves. They know they have problems with these units and they don't care that their customers are spending upwards of 10 thousand dollars to have these junk units installed. There should be a class action lawsuit.

First of all, because this is a new tank, the parts are not available in stores or from suppliers. And of course it always works out that things quit on a Thursday or Friday. That said after a misdiagnosis they sent me a part that worked for one day then quit but being the person I am, I dug farther and found that what they said was broken and the part that was broken were two different things. They sent me the assembly for the igniter, the problem was a cheap weld job on the circuit board. A piece fell off and I resoldered it which fixed the problem but created another. They won't send me a new part under warranty as I modified it in their words.

We purchased a Rheem A/C unit in 2012. Nothing but trouble. Replaced the coil 2 times. Now about to replace it for the third time. Called Rheem. Claim it's a environmental issue (hilarious). Our installer laughed. We are still under warranty but the labor has cost over $1000 so far. The parts are made in China or Mexico and are inferior. WISH I INSTALLED ANOTHER TRANE. STAY FAR AWAY FROM RHEEM.

While we understand the terms of a warranty, when a product dies only a few months after the warranty expires it is extraordinarily disappointing. When we spoke to Rheem about this matter and were concerned about what appears to be a planned obsolescence of a product, they could have cared less. They were disrespectful and rude. Given the option to purchase another water heater in the future we will NOT use Rheem. And when we checked at the local Home Depot we find their warranty which was 9 years has now been reduced to 6 years. And based on their previous warranty if you purchase a Rheem expect it to die around 6 years and a few months. Sad and disappointing.

I purchased a new AC in 2010. After paying over $10, 000 for the AC I expected to receive the benefits associated with a new purchase: a maintenance-free AC, instead I got a lemon. I had to replace the engine 3 times. A redundant switch caused the AC to malfunction in the middle of the summer here in Florida. Today I just replaced the engine for the 3rd time. The company has behaved in the most cruel, callous and arrogant way imaginable - refusing to compensate me for the staggering cost of labor.

We purchased a Rheem 2-4 tons RQNL B 13 Seer Series Heat Pump in Sept 2008. We have done the maintenance on the heat pump, using pricey filters as suggested from Rheem. Year 2, had to replace the refrigerant... year 5, same thing. Our dealer ate the cost because of maintenance plan we purchased with the unit. Now year 6, we are having to replace the motherboard for the unit and blower fan. No big deal... (under 10 year warranty). Wrong, Rheem will not honor the warranty because I didn't go on-line and fill out the warranty, which I was not told about. The warranty card said do not mail, keep for your records. I called Rheem customer service, they were rude and would not give me any help.

Rheem has been aware of this problem and has done nothing to appease the consumer. The copper coils are faulty and leak Freon until the unit stops working and needs replacement. This cost me over $600 for the labor. The unit is less than 2 years old. The blower motor also needed replacement two months before the coils. Low end product - do not purchase.

I purchased a Rheem in home A/C unit in July 2013 and was installed by certified contractor. It worked for right at 2 years and then developed a condition that is usually due to lack of Freon and the coils would freeze up and unit would not pump cold air. It seems that these units made in Mexico and sold by Rheem had known defect in the type of coil uses. This type copper coil developed leaks due to condensation on the coils. Currently a class action suit is filed that I was not aware of at the time of my purchase. The local contractor claims they did not know about the problem when my unit was installed. However, without much research you can find that his supplier knew of the defect and Rheem knew of the defect during the time my unit was under warranty and I was never notified of the defect nor replacement of the defective coils. Rheem will cover the part but not the labor to install, which is quoted in the $500-$600 range.

RHEEM Central A/C Installed April 2011. Last May it cost me $500 in labor to replace outside coil due to leak (one company quoted $900). This year, The coil is bad... AGAIN. Quote $450 to replace. Contractor not interested in helping... Why should he? He's making good money off this! NOPE. GOING TO A PORTABLE UNIT for $400. My son has one, it's quiet, 18,000 BTU's and is only the size of a skinny end table. The heat from it is vented directly out the window. Won't work for everyone... but it'll work for my house just fine.

Purchased GE ULTRA LOW NO x 6 Year Gas Water Heater, by Rheem Manufacturing from Home Depot in Modesto, Ca. First problem was at 1 & 1/2 years after purchase. Upon inspection of PG&E I was told Thermocouple had to be replaced and most likely it was a faulty part and or product (Not knowing about the hundreds of complaints similar of mine). The part was replaced at my expense. One year later the 2nd, 3rd, and 4th problems occurred (3 times in 5 months). Upon inspecting a LOUD EXPLOSIVE SOUND in my hall area, we discover the pilot light is no longer lit on the GAS WATER HEATER. Initially there are problems in re-lighting it but fortunately it has re-lit.

I am unable to find anyone to talk to about a new warranty on my Rheem Seer 14 purchased in July 2011. The fan motor went out after 4 yrs. This does not seem right. Should I expect more failing parts as time goes along? Can anyone send me a number please? Thanks. P.S. I will try to take a pic of this receipt.

I replaced a 10-year-old Maytag hot water heater with a Richmond branded tankless hot water heater in 2012. It started to leak after just 7 months and Rheem would not honor my warranty so I had to go through the retailer. After 2.5 years I've gone through five tankless hot water heaters because the heat exchanger keep leaking after just 7 to 8 months of use at the most. Rheem continually reams me and refuses to pay any warranty claim. Do not trust any warranty that Rheem advertises.

Purchased new unit R410A and within 1 year it had a leak and every 8 months to a year there is another leak or a bigger leak. This has cost me a fortune already for the new a/c and every single visit. I live in Florida and 3 times this week it has been fixed and leaked again. Each visit is several hundred dollars with the gas that gets pumped. Serial # 7692N160901536.

Last year in October Purchased a whole Rheem heating and AC unit installed by a local dealer Dynamic Air Haledon NJ. The "board" on the furnace blew out during the first Winter. Which was fixed and the AC unit kept freezing up all summer. The installer still has not been able to resolve the issue and have spent days and nights without air due to the condenser freezing up. Anyone else have this issue?

In Dec 2012 we moved into our new home, over the Christmas/New Year period the hot water system broke down, I rang Rheem and reported the problem, January 2013 it was repaired under warranty, the fault being a leaking gromit allowing water to enter the circuit board. 2nd repair was in April 2014, the system required a reset, which Rheem was contacted and sent a electrician to perform the reset which wasn't covered by warranty and costed $99. 3rd repair, same problem, required a reset, but before the electrician left the system faulted again. The system was then put in bypass mode till a diagnosis could be made, a period of about 1 month. Note: while in bypass mode the system uses more power due to only heating a small amount of water in a secondary system much like a kettle.

This is a worst company I have ever deal with. They are flat out refusing to replace the water heater under warranty.

My Rheem tankless water heater was installed in my home in 2011. I started having problems with it less than a year later when it was error coding every time I tried to access hot water. I had a plumber come out and assess the problem and he was told by Rheem (based on the error code) that the sensor needed to be cleaned. That was done, but the error codes continued within a month. The next time, I was told that I needed to have my water heater flushed because the problem was sediment buildup. I had that done, and the error codes started again within a month. I continued to have plumbers come out and have my ongoing problems assessed but nothing was fixing the problem, and Rheem was less than helpful.

Water heater will not start up and has gas. You cannot ignite the water heater and instead has some damn Chinese electronic ignition that just stopped working. No gas smell, no safety issue - just stopped working. I am 57 years old and never had a water heater just stop and only six months old. I have never had a water heater that cannot be manually started. This is nuts.

16 year old water heat started leaking. I replaced it with a Rheem 50 gallon Power Vent Propane Water Heater. After 3 weeks it would only heat water to luke warm (tepid) then shut down. I read the bad reviews on this website and thought I made a big mistake. I bought it a Home Depot and had to drive 70 miles to pick it up. The Energy Dept created new standards effective April 2015 and there were only 2 in Southwest Ohio. Can't go without hot water very long (spoiled Americans). With all the bad reviews, why would HD carry this product?

Rheem electric water heater, Model # PRO+E50 2 RH95 EC1 with Protection Plus Kit. WET DOG ODOR, RUST AND CONDENSATION: The heater smelled like a wet dog the day my plumbing contractor installed it (11 05 2014). I figured it was just new item odor, but it hasn't gone away after 8 months. Condensation droplets formed inside the plastic cap above the primary magnesium anode on the very first day of operation. The condensation remained for seven months after installation. Rust stains remain there still.

We had a Rheem installed 4 years ago and have spent almost $2000 so far to have it repaired. I don't think a AC company should even sell Rheem and if they do they should advise the buyer of the problems that Rheem units have. Never buy a Rheem, NEVER.

A blower motor went in 5 years and 5 months. The warranty says 10 years only if you register it in 60 days. If not registered in that time you have only 5 years. My contractor put the warranty in a plastic bag and attached it to the inside of the access door. I asked Rheem to help with the cost of $1,100.00 and the agent Melisa said it was out of warranty. A lesson learned. Never assume that 10 year warranty means that in today's world. A simple mistake by a contractor cost me 1,1000.00. I think that if you offer a 10 year warranty it should be that for one of their top of the line units.

Our water heater was professionally installed in May 2011. Last month the unit started leaking. I pulled out the paperwork and went online to verify the warranty. According to their warranty verification site, the warranty was valid through 6/11/2024. I called the Rheem customer service line (800-432-8373) and spoke to someone that confirmed that the warranty was valid. He said I needed to have a plumber look at the unit first and he gave me the name of a plumber that I could use. I paid $140 for him to come out and he confirmed that the unit was properly installed and the heat exchanger was leaking. I called Rheem back on 6/26/15 and the customer service agent (Scott, who was very nice) asked some basic questions including "Were you the homeowner at the time the unit was installed?" I bought the house one year ago. He then told me that because I was not the owner of the home when it was installed, the warranty was not valid.

I purchase my unit in 2013 and have had trouble with it ever since. The heat works fine, but the a/c does not work for an entire season. When it was first installed it would not stay on because of the water sensor. I had to reset the sensor multiple times, until they finally replaced it. Turned the unit on in 2014 and it didn't come on. They had to come out three times that summer. Now it's 2015 and again the unit would not come on. They got it running. A month later it is frozen up because it is leaking. They put in a sealant and now another month later it is leaking again. They refuse to replace it and just keep wasting my time "fixing" it.

My evaporator coil on my AC system had to be replaced twice within a 5 yr period. In both cases labor was not covered by Rheem because the 1yr labor guarantee had passed. The bottom line was as follows. I am out approximately $240.00 for number one service call. (visit plus freon) Labor for installing was $475.00. The 2nd time, about 3yrs later, the same scenario. $230.00 for service call and $493 for installation. In both cases the coil was covered by Rheem. The number of calls made by me to Rheem and my contractor too numerous to mention. I did everything right. I must throw some blame towards my contractor in handling the 2nd fiasco.

Bought a brand new Rheem 3.5 ton ac system last year to replace a 15 yr old Goodman and have regretted it since. The system is only 8 months old and I have already had to replace the entire a-frame coils due to manuf defect/design failure, like many of the other people are complaining about. Also had to replace the blower motor and control board just to keep my home cool! Now, as I write this, the condenser fan motor sounds like it went or will go this soon and will most likely need to also be replaced. I think the only thing left I haven't replaced is the condenser itself. I would be surprised if Rheem are not bankrupt next year. I'll NEVER buy anything made by Rheem or Ruud. They have no quality control and contractors are dumping them from all the black eyes they are now getting because of Rheem's bad failing products.

3 months I bought an ac from Rheem. Junk. Never worked from day one and all they do is give you a run around. Stay clear, bad company.

Part went bad. Under warranty. They did not pay for installation. Feel I'm being ripped off.

My unit ran great and then right before 5 yrs and thereafter it breaks every 4 hours, blown capacitor. Nothing under warranty. All these AC companies live for the repairs. That's where they make their money. Have another Rheem at another home, Nothing but problems.

I bought this boiler heater from the Home depot. As soon as I installed boiler it does not work. Pilot lights up for only 30 to 40 minutes and goes off. I complained to Rheem + Home Depot. No one to take action. They said we will send you parts. You can yourself call plumber and fix it. Rheem product is totally defective, they don't want to fix the problem Even customer service is very bad, they don't want to listen anything. Once they sold product who cares after.

What happened to the Rheem quality that I grew up with. This unit is only 3 years old and began leaking at the base below the lower T-Stat. It caused severe water damage to the interior of my unit. My plumber shared that the quality control on the assembly line is poorly managed. Examples of units that have failed revealed only partial interior glass lining which instantly began rusting and a thinner gauge of metal used to build the tanks.

Purchased a water heater 4 mo. ago for rental house. Did not work upon hook-up. Contacted company, described problem, and they sent out part. Put in new part. Did not work. Called Rheem again. Sent out control box. Had to get plumber to install. There were no plumbers in my area (Bakersfield, CA) that were contracted with Rheem, so I had to pay cash and be reimbursed from Rheem. BTW was told by plumber that they used to contract with Rheem, but they were horrible to deal with and couldn't contract with them anymore due to nonpayment.

Our unit is only 3 yrs and have had it worked on 3 times adding freon.. Now the A coils are rusting.

We have 2 Rheem units that were installed approximately 5 years ago. Both units are now not functioning properly. We are still waiting on the verdict on the one unit, but we know that the evap coil has developed leaks in the main unit. Rheem has agreed to replace the coil per the warranty, but not to pay any labor or freon replacement costs. Those costs are in excess of $1,000. I have contacted Rheem customer service and they are not sympathetic or helpful at all. I would go so far as to say that ** the customer service rep was borderline hostile. We are left with defective units (there is a class action lawsuit in Florida against Rheem for defective coils), and a company that couldn't care less! So VERY dissatisfied with Rheem!!

I purchase 3 Ruud A/C units for my new construction home off of great experience from my 25+ year old theme unit in my previous home. I currently have two 3 ton units and one 2 ton unit. Within 1 year my 2nd unit would not cool, service tech had to replace condenser coil.... Looked as if it was damaged from factory. That winter it would not run in heat pump mode, had to replace control board in condenser unit. Following year same unit would not cool again..... Evap coil bad, had to be replaced. The following spring the AH blower motor would not come on, new ECM module and motor replaced. Year 3, this same unit would not cool again and my 2 ton unit would not cool effectively. Both units had leaky evap coils that had to be replaced. Now as I write this the 2 floor unit is not running again, I suspect the ECM or blower motor. South Louisiana in summer is not fun with no AC.

Purchased two Rheem central A/C systems for my house about 5 years ago. Shortly after installations, both systems failed. The installer performed fixes that did not last. Each year, we have to call for service. Now we are advised that the systems are defective and may cost up to $1000 to fix.

You can hardly take shower or wash clothes with hot water. I have lived in my home for 50 years, this will be my 4th heater, until now I have never had this smell. Contacted Rheem, they said they had not heard of this problem. There is a site online that says different. Lots of other folks say they had same problem. One site said remove the anode tube, pour a quart of hydrogen peroxide, works for 2 to 3 months, smell comes back. Cold water has no smell.

Worst AC unit I have ever owned !!! DO NOT BUY ONE!!! I purchased my AC unit about 14 months ago and I have had it worked on at least 4 times. Faulty copper lines. They crack and leak out the Freon.... My AC guy said he has been fighting with Rheem everyday on the faulty lines. He said he is dealing with hundreds of customers with same issue on this brand and said Rheem won't fix the problems!!! Don't buy a Rheem.

April 25, 2015 my plumber installed a Rheem 40-gallon H2O Heater bought at Marina Del Rey, CA Home Depot at my Santa Monica rental house. The water did not get hot & we assumed it would in several hours. My tenant called me April 27th that the water still was not hot & observed a big water leak coming from the unit. My usual plumber who installed the unit was 100 miles away working & unable to arrive. I called RHS (Reliance Home Services), they arrived in 30 minutes & determined the H2O Heater as defective. My tenant was very upset and demanded emergency replacement now. Reliance informed me they could replace the H2O heater within the hour and guarantee hot water and a working H2O heater.

I bought a hot water heater and got no hot water. Plumber came and said I needed a new valve. I was watching plumber reinstall valve when I observed wire fall out of connector. Not properly plugged in. Burner lite but no Hot Water, only warn. Let it be for a few days and then called Rheem. They sent a new gas valve and plumber came to install. Still no Hot Water! I am going to call again and ask for my money back.

It is Memorial Day weekend and we have no A/C, again. There have been 4 major breakdowns in 4 years. Compressors? 2, fan motors? 2, thermostats? 2, and currently the technician has no idea what is wrong. He said he would be calling Rheem on Tuesday to see if they have any recommendations.

My Rheem heat pump is barely 2 years old and I've had to have the refrigerant filled up 3 times!! Last winter, unknown to me, it all leaked out after being filled in June and my heat bill skyrocketed to between $200-390 for 4-5 months due to not having the refrigerant in it. Then this morning I had to have it serviced again due to no refrigerant. That's how I found out about the defective copper. My serviceman finally told me what the problem is. My heat pump is supposedly under full warranty, but, and because of, RHEEM using this faulty copper, I have to pay for the refrigerant, and the labor to have new coils put in to replace the defective ones!! I'm on disability and DO NOT have the money to get it replaced. I am still paying off loans for the heat bills this past winter. The labor is approximately $300-500 to replace the bad one, with the cost of the refrigerant on top of that? Please help us wit h this.

I bought a Rheem water heater 3 weeks ago. Installation went well. But then the pilot light went out the next morning. I restarted it right away. After 1-3 days it keeps going out. It never stays lit. I called Rheem - they told me that they would replace it or fix it. They told me to get a plumber to come out. The plumber called up Rheem and told them that everything was hooked up properly but it is not working correctly - that it needs to be replaced. They told them that there was a tiny leak in the water that they tighten and fixed instantly but it had nothing to do with the problem. Rheem told them that it is not covered now because there was a water leak. I can't even begin to tell you how small this leak was. It was nothing. Rheem was just looking for any excuse not to replace it. They are such a joke.

Beutler Air Conditioning sold me two Rheem Central air conditioning units for $15,000 in Dec 2012. The units worked for two summers with limited use and they don't cool anymore. I had to scream at Beutler to come and check why they are not cooling anymore. Then I found online that there is a class action lawsuit on Rheem and my units are discontinued and can be purchased for about $1,000. The serviceman had to add freon but can't find anything wrong with them, so he says. I feel that Beutler sold me defective products, which is known in the industry for years. Their servicemen are dishonest, salesman is a fraud. I was ripped off and I want my money back.

For some reason when my last water heater died 3 years ago, the plumber sold me a Rheem. Three years later having big problems. Pilot light not igniting, etc. Fortunately, I have a service warranty that pays for the plumber's labor... but since the unit is under warranty, they won't cover it or the parts. Plumber called them and asked for all the parts - gas valve and thermocoupler. Three days later (after they messed up the order) a box shows up with only the gas valve. We tried to only replace it, but of course not enough. Another call to customer service (6th call by now) and they will now ship it for arrival next week. So not only the product is bad (as written here over and over and as experience by my plumber) but the customer service people are horrendous. Rude, short, unhelpful and obviously messing up. Never again nor would you.

Model 13PJL60A01 - This A/C unit was installed in our new home in December of 2010. Not even 5 years old it has 3 A/C Freon leaks -- The first in the air handler coil which had to be replaced and two in the outside unit in the same location. Each time the unit has been repaired we have had to pay $540.00 for the Freon replacement. That is over $1,600.00 in Freon alone. A new unit only cost just over $2,000.00. This unit is prone to leaks and vibration. Rheem seems to want to do nothing... I Rate Rheem extremely poor on quality.

I tried to leave a review on Home Depot's website about my negative experience with Rheem water heaters. Both times my review was not accepted due to not meeting "quality guidelines". I'm starting to wonder how many other reviews aren't showing from their site. We have had a lot of experience with Rheem. They used to make one of the best water heaters available even though they made all of the GE water heaters that had so many quality issues, the Rheem tank brand was still a good tank. Since Rheem no longer makes water heaters for GE and now has the Home Depot contract they have folded many cheap tanks into them.

My plumber purchased a Ruud Pacemaker about 8 years ago and installed in my garage, 4 years later it burst from the bottom and flooded my garage, ruining a bunch of personal items. Plumber comes back out and replaces defective heater and puts in a brand new replacement, even though the replacement was free I still had to pay the plumber $350 to install. Well now it's five years later and the replacement had water coming from the top of the water heater, another defective heater, my garage flooded again, personal items ruined again!!

We purchased a hot water heater in 2011. The water heater is still under warranty. Spoke with Rheem representative. They said the heating elements went bad. They were supposed to send out new ones last Friday, overnight express. Waited until Tuesday to call them back. They said they were in transit. Delay was due to them not shipping until Monday. Waited until the following Monday. Still no heating elements. Checked with Fed Ex - they sent them back to the company... they had the wrong address or something. Tried calling the RHEEM number, 1 800 HEATER3. Try going to warranty department and it says call can not be completed. Call back later. Been trying all day. Very poor customer service. Would recommend staying away from Rheem heaters.

I am a maintenance technician at a town home complex that had 30 Rheem power vent water heaters installed in them 4 years ago. Of the thirty heaters I have had to replace, 21 gas control valves, I have to call because they are under warranty yet. But our tenants have had to wait 7 days for the part to show up to fix the problem. Rheem knows they have a problem because after giving them the model and serial numbers from the I.D. plate, they send out a new valve.

Zero stars - save your money & your time. Purchased a hot water heater from this company & two weeks after install, Pilot would not stay lit. Their customer service is garbage & they won't even offer you anything including services you have already paid for. I will never purchase anything with the Rheem name again.

I had a new AC system replaced in my home Feb 2014. Since then they have had to replace the outside unit once, replace the inside unit components a couple times, replace the copper tubing from the outside to inside once, and at least 8-9 service calls last year and today will be number 2 this year to get my AC working. The Rheem factory region rep has been to my house at least 3 times trying to figure out what the problems are. The company that installed my system has been in business many years and said this is the first unit that has given them this many headaches. This unit is broke even today as I sit here waiting for the repairman. Even though they have not charged me to keep coming back to fix it, I know this cannot continue to happen. Frustrated in Kempner Texas.

On 4/2/15 at 8 a.m. purchased a Rheem natural gas water heater 40 gal (9 yr tank/parts warranty) from Home Depot (to replace a 6 yr old Whirlpool which warranty was out on and repairs got too much). Although I was guaranteed same day installation with HD's contractor, my order got "lost" somehow so earliest installation was Sat. 4/4 (before Easter Holiday). I picked up the heater at HD, renting their delivery truck and had help loading and unloading (at store and at home) on 4/2. On Sat 4/4 early afternoon the contracted with HD plumbers installed Rheem and got rid of Whirlpool. The bill for deinstallation and reinstallatioon was $893 (includes $250 permit for my county in FL). HD had given me a $1305 quote including cost of deinstallation/reinstallation and Rheem water heater. After install when plumber turned on gas and lit pilot a large flame flew out at his face. He was okay.

I purchased my air conditioner from Lindstrom here in Delray Beach Fla... After only 3 years the coils went bad... I was told by Lindstrom that Rheem had been having problems with coils. My parts were under warranty but the labor would be $700.00. I lived in Pennsylvania where most people have Carrier Units... having had 4 different homes, I have never had a problem with an air conditioner unless it hit the 15 yr mark... I am sorry that I purchased a Rheem and will continue to tell others on social media... I am irate that Lindstrom continues to do business with Rheem and I believe that their business will suffer because of unhappy customers if they continue to do so....living on Social Security, I will continue to try to warn others so that they won't have this happen to them...

Total failure of gas water heater less than two months old. Nightmare dealing with Rheem. Took awhile to realize that they were not going to stand behind their product and provide adequate customer service. Cost us a lot of time and money, physical labor and mental anguish.

I replaced my Rheem water heater less than 6 months ago and I have no hot water. Trying to get a contractor to my home to fix it is awful. I reported the claim on Monday and it's Thursday. Contractor never has time. My previous Rheem water heater before replacing it, consistently having problems with upper and/or lower element. MFG kept sending contractor to fix rather than replace the unit. Because so much time passed in the process, the warranty ran out and I had to pay out of pocket towards the new one. And, as mentioned, it's not even 6 months old and here we go again. Horrible product/horrible service!

Products are ok, too bad service is not even close, very disappointed about customer service.

New heat pump unit installed January 2013 Rudd Model RHSL- HM4221 JA and 13PJL42A01. Have had high electric bills 60 days after installation. Installing company has been out numerous fixing and replacing Freon and soldering parts. Still high electric bills. I wanted a Trane but company owner talked me into this unit. He keeps telling us mfg will not replace unit. We want our money back to purchase a unit from a different mfg.

I probably need to replace the Rheem water heater installed in new house in 1974. It's still working with only heating elements being replaced a couple of times. But reviews I read online about newer water heaters of any brand has me wondering if I should just hang in there!

I purchased the following Rheem unit on 2/20/15 and had it installed on 2/22/15: Rheem Performance Platinum 40 gal. Medium 12 Year 5500/5500-Watt Elements Electric Water Heater with LCD Display, Model # XE40M12EC55U0. What a piece of junk. Paid $448 for the unit and almost $1000 for installation. Upon installation, I got an error code and the unit would not heat up. I called Rheem as explained in the booklet, and without any further discussion or trial, was told the lower thermistor would need to be replaced. In order to do so, they would have to ship me the part within 2 days, which I received in 1, and then their contractor would come to replace. No contractor ever called.

5-year old Ruud on demand water heater cost over $ 2000. Already the computer board has gone bad. Rheem sent a new one but they were supposed to send a technician 7 days ago. I am about to call again. I will post outcome. Do not buy this product!!!

The Rheem inducer died after only 2 years, which means it ran only 12 winter/fall months. The original cost of install for the inducer was about $500 for the inducer and $200 for labor. The furnace filter was changed every month during use and the newer furnace was serviced yearly. The inducer was clearly a LEMON. Since the company that installed it claimed their distributor would not get me a replacement after I offered to pay their cost but no profit, (I didn't think it was right they sold me a lemon and then make a bunch of money selling me a replacement), I called Genco. Genco was who the installer of the furnace told me to call because they "now own Rheem/Ruud."