Rheem Reviews

In September 2016 we had to replace our Trane A/C and heating unit, because a/c went out and the Freon situation. It was replaced with a Rheem 410A Heat pump. We had A/C repair issues before the end of 2016. Probably 3 or 4 in 2017 the same in 2018. Now we are in 12/2019 about the same amount. The A/C is out which went unnoticed to the cooler weather until the heat went out. So here I am in Mississippi in December with no heat or A/C. Since the loss of our Trane unit we have had to invested in portable A/C units. Have always liked Rheem water heaters, never a minute's trouble with one in my home while under warranty.

What a horrible company. Will never buy another Rheem water heater again. Our heater control valve went out on our water heater on Thanksgiving day. Eight days later I still have not received the part. I have now been up without hot water since Thanksgiving night. The honorable thing to do would have been to send the part via FedEx overnight instead they sent it FedEx ground and it will not arrive until Monday if at all! Sad! Second warranty on their water heater. First one only lasted 3 years, this one, a year and a half.

My air conditioner line inside the unit is leaking and is only 4 years old. Rheem doesn't pay for labor so it's going to cost me 2000 to fix and cost them nothing in parts and may still have a problem after the line is brazed. So be careful what you're buying cause their 5 year warranty is worthless.

After 2 years the "Classic" 50 gal hot water tank makes loud popping and cracking noises. The independent plumber contacted Rheem to fix or replace the tank. In a nut shell Rheem said if is still heating the water ignore the noise. They can not fix. Very poor service and warranty. I do not recommend Rheem.

Had old A/C unit replace with Rheem A/C unit, thinking I bought the best! Since then, I've replaced coil, motor, evaporator, bearings in compressor and after that, replaced 2 new coils, not happy about this. All within a 5 year period, another new coil as of 10/2019.

This was the worst warranty experience of my life. Don't use these people! If the water heater goes down, you will pay a fortune to replace. The customer service was terrible, and the product was even worse.

10/11/19 I bought a Rheem 50 gallon hot water heater with a 10-year warranty. Model #: PROE50 T2 RH95. Serial #: Q401935323. 10-Year Warranty #:02-0415647. Installation by the Water Heater Guys was done professionally. When I tried to register the 10-year warranty, it was entered incorrectly as a 6-year warranty. Both Rheem & The Hot Water Heater Guys say they agree that I have a 10-year warranty, but my registration can’t be changed to show it. I must keep my water heater stickers & invoices to prove I bought it with a 10-year warranty, if I ever need it. Sound true? It is!

We had a Rheem Gas water heater that was continual problem. Rheem sent us new parts and the gas valve switch continued to be an issue. We paid for a plumber to come out twice. They then keyed the unit is "unrepairable" and had their service tech come out to replace the heater. I had to go to the Home Depot to exchange the water heater with them because I had purchased it. I was charged an additional $160.21 for the exact water heater unit because they said they price had gone up in the last year.

I purchased a tankless water heater from Rheem and after the install was completed it did not stay on always shutting off at no particular time or reason. Rheem sent off many parts and I had many service calls to put the new parts on at my cost. Then two and half years went by and I thought that all of the parts that were defective had been replaced. No, the unit started shutting down again. Then, Rheem replaced the unit but would not reimburse me for the labor to install the new one. I waited sixteen weeks for them to finally tell me that they would not give me a dime for the cost of their defective produce. I had been in contact with them throughout that time period and they had asked for all of my paper work. They had such an extensive file on this case that they had given it two different case numbers over the years. In conclusion I would not recommend dealing with this company they have a bad public relation policy. Jessica

I purchased a brand new unit in July 2019. It was installed on July 26, 2019. On Sept. 22, 2019 the unit stopped working due to the refrigerant totally leaking out of the unit. My cooling service man found a leak where the tube coming out of the expansion valve was split at the connection. Since it is brass it can not be welded so had to be replaced. Original installation and unit cost $4200. Cost to replace parts (after rebate for warranty parts of $99.00) $630.00. (I have to pay to have them ship me the parts also, $25.00.) Cost of room a/c unit due to medical issues and 10 days to wait for repair $341.00. This is a manufacturers defect so be aware that this problem exists. They will not cover it. They do not stand behind their product.

7 years ago I purchased a Rheem tankless gas heater. Last night it leaked and burnt out the control board. I called first thing this morning and was greeted by an agent that was rude and kept yawning over the phone. She told me I needed pictures so I left work to do exactly what was in the email, also contacted a certified Rheem installer. I called back to see if they opened the picture and they did not so the gentleman agent opened and downloaded them and said my heater could not be fixed. What next since I do have children?

I purchased three separate Rheem HVAC units for three of my house. Has one unit failed within three months and needed a new water pump. One unit failed within 9 months and needed a new fan motor and the third unit managed to last two years and needed a new condensing fan motor. For what you pay for these systems I can't even see one of them failing this quickly but three systems is inexcusable and I don't run my air conditioning hard at all. I keep my house at 81 degrees and the two other houses are kept at about 75 or 76 degrees. There is no excuse for these units to fail this quickly.

I called the company about my tank that’s 2 years old and started leaking, the plumber I called told me that the gas control has to be replaced. Every representative said it’s a different problem and they didn’t want to send me the part my plumber needed to fix the tank. Now I’m stuck with a leaking tank that’s only 2 years old.

I had a Rheem HVAC unit with a motor burned out during a HOT Summer in Alabama a few days ago. The local Distributor did not honor my warranty due to the fact that my problem comes up after the Unit installation date; but, it was within my warranty registration date. I called Rheem warranty department and was fortunate to speak to a lovely lady named Michelle. She took times listened to my explanation and willing to work and help me with the warranty part. The authorized Rheem technician was able to help restore the HVAC unit to its operations. I wanted to thanks Michelle personally and thanks Rheem manufacturing department for going the extra mile to listen and review my case. With this type of professional service, I am rest assure to continue to buy Rheem products for my future need. Again, thank you very much.

I have been on hold going on 30 mins trying to reach someone while my hot water heater is leaking all over my basement! It's only 2 years old! I will never use this company ever again! What a rip off! Take your business elsewhere!

My house is three years old. The builder installed a Rheem a/c unit. The unit failed after just 3 years! All the freon leaked out. The culprit was a small bent copper pipe off the compressor - Defective manufacturing! Rheem said "too bad, not our problem"!

Indoor blower unit needs replacing and it's been 2 weeks. It's a special blower that must be shipped from Rheem. No heat or air for 2 weeks no excuses and charging me labor. Don't buy Rheem. Why should I pay for labor.

We have a Rheem air conditioner that was installed March 2017. Since then it’s broken twice. The first time it was a simple fix as the defroster board needed to be fixed. Not a big issue as the repair company could do it quickly and only cost $250. It breaks again 7 months later in the middle of August in Florida. The condenser coil has a leak which caused all the Freon to leak out and burn out the compressor. None of that is an easy fix and will end up costing us $1900 for a unit that’s less than 3 years old. Called and talked to Rheem and they are unwilling to help. All they’ll tell you is the parts are under warranty and there’s nothing else they can do and will hang up on you. So unless you want to be spending thousands of dollars in labor every year to get it fixed and deal with the worst customer service I would stay far far away.

Purchased a new Rheem gas package unit in 2015. Nothing but problems. I have gone through 3 thermostats and unit constantly stops working. Compressor cuts off when I set the AC Thermostat below 76 degrees. Have had numerous service calls. Stay away from this brand. The serviceman stated they have more call on Rheem and Ruud than all the other brands combined. Rheem used to be a good brand but they are one of the lowest selling brands since moving production to Mexico and stopped making their own parts. Most parts are made in China, Mexico and Canada. Both Goodman and American Standard sell more units than Rheem and the reliability on Goodman is much higher than Rheem. I purchased a Goodman Heat Pump for my other house in 2016 with no problems compared to the Rheem that breaks down every year. Warranty only covers parts so be prepared to spend hundreds of dollars on labor just to keep your Rheem running.

I purchased Rheem AC units only 2 years ago for my home in Savannah. One of the units recently broke (the units are virtually brand new). I had to stay in a hotel and have the unit repaired. All in all a $1,300 bill. When I contacted Rheem they were very dismissive and basically told me “you’re only covered on parts”. I would never purchase their products ever again.

Bought and installed this water heater on a Friday night, by Sunday night the gas valve was not working. I tried everything, troubleshooted and called the help number. The man I spoke to was not helpful at all. He asked me questions that didn’t apply to my problem. Also implied I wasn’t smart enough to know the gas had to be turned on. I am very disappointed in a product that costs hundreds of dollars that doesn’t even last 2 days.

We had a new Rheem high efficiency AC unit installed in early 2017 by Service America and during the summer months the AC has been struggling cooling the house. Coincidentally we have a friend who also had the same model Rheem installed in early 2017 by Service America. We called Air Pros to come out to look at both units and they can’t figure out why the units are not working right. They have replaced several parts but still having issues. If you have a Rheem model RH1T4821STANJA and are experiencing the same issues please let me know. We are trying to figure out if there’s an issue with that particular unit. We tried getting Rheem involved but they are telling us that there’s nothing wrong with that unit. Need class action suit.

ON 7/11/2013 purchased two replacement A/C units for my home from Home Depot. Home Depot sent out a contractor, Gilson (no longer in business) to install the units. On 8/19/2015 one of the units stopped cooling the house. Gilson sent a tech and they diagnosed the problem to be the compressor. They added a booster to get it working again. On 7/10/2019 the same unit failed. I contacted Gilson again, they stated the compressor is seized and needs to be replaced.

Approximately, 2 1/2 years ago I purchased a Rheem 3 ton air conditioning unit at a cost of $4,800. In May, 2019 the unit stopped cooling and I called the original installer. They informed me that the copper coil was leaking and would no longer hold Freon. They ordered a replacement part and installed a new coil for a cost of $1,004. This unit was not merchantable from the factory but Rheem maintains that there is only a limited warranty on parts. Rheem is manufacturing lemons and refusing to stand behind its product. It appears there is limited quality control. Other air conditioners I have owned have had minor repairs and lasted 10+ years.

The condenser coil in my 6 year old AC unit is leaking and no longer cools my house which is 90 degrees. The part is under warranty but is on backorder and has to be manufactured. A month and a half later in the 90 degree summer I still don't have the part and Rheem can not tell me an estimated time of arrival. What good is a warranty if Rheem can not fulfill it? A $1,000 repair under warranty is going to turn into a new unit (NOT a Rheem) for $6,000 plus. I will never buy a Rheem again! I have seen multiple other reviews saying the condenser coils in Rheem AC units typically are replaced prematurely due to poor design. Buyer beware.

We had a air conditioner installed June 4th 2019 and on June 2th we had thousand of dollars on water damage because it had NO water pan. We had damage to two floors in our house. The emergency pan was not connected. It will take 6-8 weeks to clean up the house.

After three years I had to replace my Rheem gas water heater. Due to issue in the gas chamber and it having a leak. After going back and forward with customer service for four days. They finally agreed to replaces it. Since it was still under warranty. But first I had to pay a license plumber to speak/confirm it to them. They didn't even asks for his license #. Two weeks later I'm back with no hot water. Due to new water heater having issue with gas chamber AGAIN. I had City Public Service come to check my gas lines/flow. They places a red tag on the heater and stated it was the CONTROL VALVE. Once again customer service said it could not be the control value. Due to it being new. They required a gas pressure count. Which is not cover under the warranty. I'm just ready to give up and just go buy a new one AND IT WON'T BE RHEEM!!!! But this is what they.

My air conditioner is barely 3 years old and the fan motor on the external air conditioning unit stopped working. A new fan and motor is going to take 7-10 business days to be available due to backorders! It is now 90 degrees in my house! In my non-professional opinion these parts are necessary parts and should be in the inventory. Very disappointed in the follow up customer service (and this unit cost over $5,000.00).

I had 2 Rheem HVAC units oGas/AC) installed in my home in May 2014. One unit is for upstairs, the other for downstairs. In October 2018, the downstairs unit would not cool properly, low on freon, technician added freon and a sealant to hopefully seal the leak in the A coil. Then May 2019 the upstairs unit A coil had to be replaced. Now today June 24, 2019, the downstairs unit A coil has to be replaced (guess the sealant did not work). By the way, according to the technician who installed the unit and did the repairs, in the upstairs unit stated that the warranty did not cover or expired?? Do money out of my pocket for PART & labor.

Purchased Rheem 4 ton HVAC April 2018. Unit failed in less than 24 hours. This was written off as foreign debris in lines and repaired at the cost of the service company who were also accompanied by a Rheem rep. Now 14 months later the indoor fan has decided to slow down not drawing enough air through the handler which caused heavy condensation to soak the filter thus restricting airflow further until the coil became completely iced over. Waiting to hear a response from Rheem on this one. Service Star repair rate for one hour of labor is more than 2 months of my total electric bill at 287.00. I'd steer clear of both of these companies as they're both profiting on selling consumers' junk.

We purchased a brand new Rheem air conditioning unit in July 2016. When it works, we very much enjoy the unit as it operates quietly and puts out good air flow. In June 2019, 3 short years later, it stopped working. We learned it was a leak in the coil. I get that things happen and I would have been okay other than the chain of events that occurred after. I was told that Rheem did not have the part available and it would need to be manufactured. I suppose such process takes 2 weeks because that is how long we will be without ac for. Our house is currently at 87 degrees. I called them to be proactive in finding a solution and was essentially told to go screw (you know the actual word) myself. This is inhumane. I will forever discourage everyone I know from working with or using a Rheem product. This company should be fined. My phone conversation was recorded, so Rheem, you can go listen to the disgusting customer service.

We bought this house 13 yrs ago. It had a Rheem water heater installed 3 yrs prior. I have never touched it. It has been running fine, but is most likely due soon. We are remodeling and will need to install a direct vent rather than chimney vent model. We’ll replace it with its comparable current model. Hopefully the replacement lasts as long.

We recently called their CS to deal with defect with our tankless water heater. The customer service was absolutely HORRIBLE. Rude, aggressive and absolutely outrageous in their behavior. I don't ever recall being treated this way by any firm. A CS rep named John literally spoke to me like he was in a fight with me. Offered no details I needed and was short with every answer. I WOULD ABSOLUTELY advise you stay away from this company and their products.

I bought two units in 2010 and have constant problems. Both are under warranty for parts. Every six months there is another problem. Replaced coils, replaced Freon on both units from leaking coils, replaced compressor, replaced regulator switch, replaced capacitors. Each time it costs about $450.00 = $1000 so I have spent over $2000,00 in the last 9 years for these pieces of JUNK. CLass Action Lawsuit needs to happen. Why do I have to pay the labor to constantly replace parts that are under warranty? Company should stand behind their products.

We purchased a 10-gallon water heater for my office just to run the DW and hot water for the sink - no biggie just 4 people in the office. Called Rheem. Gave them all of the info. Told them where it was and they said basically ** you since you did not put it in your house, your warranty has been downgraded from a six-year warranty to a 1-year warranty. DO NOT EVER BUY ANYTHING WITH THE NAME RHEEM ON IT EVER.

My mother in law purchased a Rheem unit. 6 1/2 years later it needed a complete overhaul. But was serviced serviced 4 times prior. They will not work with you and the warranty! So if they can’t stand behind there product I strongly recommend somewhere else before purchasing their product. She is a 72 year old woman and being taken advantage of! This is just awful!

I replaced my 15 yr old HVAC unit with a Rheem about 3 years ago. Since then, I've had the fan unit outside replaced in yr 2 as it was unbalanced. Not from misuse and not from damage. That leaves quality. Now in yr 3 I have a blower unit that is acting up and goes into alarm so frequently we'll turn the system off at night as there is no way to suppress the alarm. The tech said that the control unit in the motor senses hesitation in the motor and throws the alarm. When the blower doesn't start a second alarm is thrown for the main limit switch. A061F and T022F are the codes shown on the EcoNet t-stat display. The system is still under warranty but I'll end up paying over $300 in labor to replace another major component due to another quality issue. My old system wore out but never had issues like this. I would advise anyone NOT to buy a Rheem. Hope their QA people read this.

I purchased a Rheem 4 ton heat pump in Aug 2015. I've had a service contract since I purchased it. Last October I had to add freon to the unit when serviced. Now I have a complete leak of the system. They say it could $1000. repair even with parts covered. They don't cover any labor even though I kept service contract on unit. This unit is three years old and faulty. Don't buy a Rheem.

Had the unit installed in July 2016. The unit was on a maintenance program. After two and a half years leaks developed in the air handlers allowing the coolant to escape. Although the air handler is covered by warranty the labor to replace it is over $300.00. I was told this is not uncommon for this unit. Buyer beware.

We have a 4 yr old unit that has failed twice, one of those failures was the motor. Parts are in warranty, homeowner pays for labor, we have spent over $1,000 in these repairs. I contacted the manufacturer, they have an individual that you don’t get to talk to (distributor coordinator) that will decide if the labor expenses will be refunded. We never expected to have a 4 yr old unit that would need repairs. Do not invest in Rheem. I had to put 1 star because the system required it, other it would have been none.

I would give zero stars if I could. To make a long story tolerable to read, I purchased a new unit to the tune of over 3,000.00 with a 10-year warranty. I signed all the papers and used my own credit card to purchase. The warranty document states the Warranty is to the Purchaser- in 4-5 different places it states this. Now they will not honor my warranty because the house was not in my name at the time of installation. (I inherited the house) They claim they meant Owner, who is usually the purchaser. Well it doesn't state that. I sent a certified letter to the CEO and when I didn't hear back after a month I called yesterday and was told there wasn't even going to be a written reply. That's the way to run a company? NEVER AGAIN TO RHEEM/RUUD.

I have had this Rheem Heat Exchanger now for 4 years and was just told by my service man we will have to replace the A coils. After loading a dye into the system they are leaking. This will be the third set of A coils installed in the past 4 years because of leaking. These units are made in Mexico and are extremely unreliable. Never buy a Rheem anything. They are cheap junk. After reviewing a lot of glowing reviews I noticed they were mostly done by the retail outlets and service providers selling the units. They are cheaply made and very profitable to the dealers and they love them. We contacted Rheem about this issue again and got a solid, "I am sorry that is out of warranty." Beside we did the first replace under warranty parts only and the tech waived his installation charges. I will never buy anything made by Rheem.

Bought the unit in 2016, after 1 yr the coil leaked. Was charged over 1400 to install with freon, after 1 year it went again. Do not purchase a Rheem! Horrible. Very disappointed with the performance of this unit.

Heater stop working after 2 years and I can NOT get replacement because I bought my condo remodeled and don't know where the heater was purchased. It is still under warranty but they refuse to replace it.

We purchased a Rheem system in 2017. The system was installed by one of Rheem's listed contractors. After one year, the system began to malfunction and blow water into the ductwork and house. The unit in the garage overflowed and began to leak into the garage causing water damage. Ceilings inside the house were damaged by mold and water leakage. This caused extensive damage. Mold began to form around ductwork and near air conditioning outlets inside the house. I have not before had an A/C system malfunction in this way after just one year. Very poor quality system and I would recommend other more reliable brands over this.

I Purchased a new Rheem 3.5 ton heat pump system in 2011. In 2014 the A-Coil in the air handler started leaking freon and the system shut down. Rheem replaced the part under warranty but would not reimburse me the labor or the freon which cost $450. Then in 2016 the replacement coil started leaking just like the 1st replacement. Same story, Rheem replaced the part and I was out another $450. Now it's November 2018 and the 2nd replacement coil is leaking and I have no a/c. I have heard from HVAC repairman that there are many other people in the same situation and Rheem refuses to make any changes or improvements to the coil, so I expect this will go on indefinitely. Stay away from Rheem!

Bought it in April of 2017. Called up and registered the warranty the day it was installed, gave all information and documentation I was asked for. Died on Nov 1 2018, called the number on the water heater, was told the labor warranty was expired but parts were in warranty so they'd send the part, got the part on Tuesday, got it installed and still got 7 flashing red lights, so called back on Wednesday, the second tech I talked to on Wednesday said two failures of the same part were considered a complete failure. I'd have to bring the water heater back to point of purchase and they'd replace it.

We had 2 Rheem units installed during our home construction. In 3 1/2 years both units have gone out with leaking coils. Luckily the 1st unit was completely covered. Due to the time frame the unit stopped cooling. The 2nd unit has cost me over $850.00. I messaged Rheem but did not receive a response. After reading numerous reviews and statements from the company, I realize I will get the same response as all of the others, "Rheem will cover the failed part under warranty but everything else is between the consumer and the installer". Rheem will not completely back their products because maybe they know they have an unreliable product. The only way to stop a company like this is to put them out of business, so don't make the same mistake I did, look at the reviews prior to buying a unit and go with a different company.

I have been used for 11 yrs, no problem at all. I don’t know how long my previous owner has used. In 2015 I contacted the manufacturer by email, they are nice and respond quickly. I just want to be fair to tell my true experience.

I would not recommend ever buying a Rheem. I've had the unit for 5 years and the coils went bad. I was told by my HVAC company that they have had this problem numerous times with this model. The part is covered under warranty, but the freon that lost because of this bad part was not covered. This freon would not have been lost if not for the bad part, but the warranty says it's not covered. Therefore, it cost me over $600 for the repairs. As I read the reviews on this site, I see that others have the problem and the replacement coils have gone out in a year or so.

I bought this Rheem HVAC less than five years ago. It has so many problems such as bad compressor less than a year. Bad reverse value twice. Now I have to pay for labor and wasted freon. I did not want Rheem because of bad reviews but my contractor insisted on this brand. Please, please learn from my mistake. If a contractor insist on Rheem, go to another contractor.

Our Rheem Performance Platinum water heater's control panel started an electrical fire. I have numerous documents on it - fire department report, photos, etc. It caused smoke damage and carpet damage to our home. We are out a $2500 home insurance deductible due to the faulty appliance. After the incident I searched online regarding the particular make and model of this water heater and found out there is a recall for this very same reason. We were never notified by the manufacturer of this recall/defect. I had sent in my warranty card the day we had the water heater installed, but still did not receive notification. Notification could have prevent this fire at our house. I have tried contacting Rheem several times and have not received a response.

Two year old 5 ton premium unit. $9700 to install in July of 2016. Since this August I have had to pay $1500 to repair all the solder joints on the heat exchanger... Turns out it was made in China... Inferior solder corrodes and fails. Then one month later the secondary valve leaked (another 12lbs of Freon @$76/lb). Another $1400 to fix. Then two weeks later the control board fried...the installer is now telling me I need to buy a new unit. BS!

I purchased a top of the line 12 year model less than a year ago at our local Home Depot. It worked like a champ until suddenly last night, Thursday, we had no hot water. I went to the Rheem's website and attempted to leave a message. However after a few attempts I realized that I wasn't being allowed to leave a message.

Have two units at my home in Northern Virginia. Been through 5 units over the past 6 years and at least 4 other service calls. Leaks, compressor, blower motor, control board, etc. Latest issue is leak in coil outside where coil goes through bracket... Likely due to wear caused by vibration. This one should have been anticipated by engineers and mitigated with simple, low-cost (pennies) solution. Had multiple Rheem installers/service folks out so it's not likely them. Done with Rheem for my lifetime and letting other folks know my experience as well to help as many as I can.

Clearly based on the handful of reviews I have read quickly here, I will just be further confirming the total lack of responsibility that Rheem takes in their products, as well as the gross incompetence and total lack of regard that their Customer Service Department has for the reputation of the company, much less the customer (Specifically you Supervisor Tim). I should not be out of pocket $1,460 dollars on labor and supplies related to a faulty AC unit in a 5 year period when the warranty is for 10 years.

Installed AC in September 2012. I am now in need of a fourth reversing value. Total cost less current charges $2000. Local representative has recommended replacement of outside unit at no cost. But I would need to purchase air handler in attic. When I questioned this he stated they only come as a package. Called Rheem warranty department. They confirmed they only came as a complete system and I would need to purchase the replacement air handler. I questioned that logic as since the original outdoor unit was being replaced due to a problem the attic unit should be replaced at no cost. The system has been down since the first week of July 2018. Have made several follow up calls to no avail. Stay away!

Horrible experience. Call center rude, not helpful. l've been without hot water for almost a week. Why is it so difficult to get a new heater when it's under warranty. Then they want me to buy a new heater and they said they would reimburse me 260. You would think if a company is getting nothing but 1-star ratings they we would change something, shows the character of the company brand. I would never buy a Rheem product again.

In 2017, my Ruud/Rheem AC starts to leak Freon after installation 6 years ago. Even though the coil failed a little earlier than the other brands I've use, I didn't blame on Rheem and thought it might be wear and tear. I replaced a new Rheem evaporator coil and pay the Freon refill on my own. Now after one summer use, the new replaced coil starts to leak Freon again. A technician came to check and said I the coil I got from Rheem in 2017 is an originally defective part and I have to replace it again, which is another thousand dollars. Why do I have to spend thousands dollars to replace coil and refill Freon every summer if Rheem's product is qualified? Is there any other AC brands have to be replaced coil and refill Freon every summer? Rheem refused to offer any explanation and technical assistance. Such an irresponsible and sly company! Shame on Rheem and will never purchase their product again!

I haven't even gotten through 5 summers without having to pay $1156 for labor and coolant for two major repairs to my Rheem A/C unit. The second issue is the most frustrating because it was responsible for almost $1000 of these bill and my installer informed me that Rheem was well aware of the failures of the coil (due to the poor quality of steel that they get from China as well as a foreign substance/powder, which contributes to the coil corrosion) and had they done the right thing and re-called this part then they would have also done the right thing and picked up the cost for the repair.

Bought this unit because it was suppose to be the best. The unit has been out in dangerous heat conditions. My wife and I are both disabled and we have not been able to get it fixed and we have had to go to a hotel. This is disgraceful and it should be noted that Rheem is getting terrible reviews also. Do your homework. Don't take anyone's opinion. It's all about $$$!!!

Beware of new units arriving with broken factory welds. This means you will constantly be paying for service calls and coolant replacement. Then when you contact Rheem be prepared to be talked down to and expect no reimbursement for coolant or labor. I honestly hope this business goes bankrupt.

Bought 2 Rheem units over 33 years. Both blew out. Will never buy another Rheem again. We believe the last one was defective after 13 years. Called for maintenance just about every 3 months since bought in 2005. Blew up in 2018!

Purchased and had installed a new Rheem water heater by Home Depot. The installation went well but the new heater was defective and leaked hot water from the top of the unit... I called the Rheem number listed on the side of the water heater and got a call center where I was placed on hold and then no one ever returned. The second attempt to call resulted in being transferred to a "technician" who never answered. The third attempt: I was told to dig out insulation from the top of the heater to find where it was leaking and repair it myself. I was also told to go out and buy a plug that was missing from the top of the unit. The fourth attempt: I was told to check the water pressure! It's obvious that the personnel in the Rheem call center are not trained in troubleshooting issues and they'll hang up or transfer you if they don't know the answer to resolving a warranty problem. I had to call Home Depot to get the water heater replaced.

Home Depot sold us a Rheem energy efficient air conditioning unit. Not only was it $6000 but it has increased our electric bill and does not cool the house at all. When the temperatures are above 80 (which is most days in Florida) the unit will not cool the house down especially if I am cleaning, cooking or have company. We called their local technicians during our warranty and they told us it was fine and to wait until next year to see if it was just a hot summer. It is now year 3. We are out of warranty and it still doesn’t perform well. Will never do business with this company again.

Alright, so after having bought a home (Spring, 2017) My water Heater started failing (which was okay with me, it's a new house, things fail, it was still under warranty, but I wanted longer showers). So, I bought a new one. Within 3 days, the water heater failed, knocked out my power, and began leaking from the electrical components. Yep. So, I called, and emailed, to get it replaced. After having spent a non-consecutive time span of 15 hours on hold between Rheem and Home Depot, I was continuously growing more and more frustrated. FINALLY, a poor customer service girl, who spent around 45 minutes of her day at Home Depot, had to jump through about a thousand hoops--2 months later. Yep, because of these people, I had been 2 months without hot water, and all of the fun that that brings (YAY!). That was over two weeks ago.

My 2 year old motor on top of my condenser failed. It cost me 399.00 for labor. The manager of the company told me that the motors are often failing. They overheat and fail. I called Rheem, and was told the supplier’s representative could help. The manager told me they have tried with no success. He told me that they no longer recommend Rheem. I thought they were the best. I am extremely disappointed. There needs to be another class action suit, like there is against Rheem for their faulty aluminum condensers.

We got into our new house in 2013. Within 3 years we started having a cooling problem and called out a tech. The coils was horrid and we need more coolant. I was not informed by Rheem that there was a problem with the copper material they used to make these coils!! My "warranty" only covers labor for the first year and parts for ten years. We paid the tech and now a year and a half later, we started having the same problem... the AC isn't cooling again!! Called a tech and he said our coil needs to be replaced and it would still cost us "after the warranty", about $1,000.00!! This is ridiculous for only 5 years of use!! You might as well say it started in the "3" year old time period because of the first service call for "not cooling"! I am disabled with a fixed income and my mother doesn't make a lot of money either.

My Rheem HVAC is only three years old and the high pressure line to the sensor split causing all of the freon to leak out. I would say this was a very poor design not allowing any flex space in the high pressure line. Model # RH1T3617STANJA.

On Tuesday, May 1, 2018 my water heater, which was purchased and installed on 8/28/17 stopped working. We contacted Rheem and was told that they would send a replacement part and would send someone to install it. After we received the part, Rheem told us that they did not have anyone to service our area and we would have to find our own person. We contacted several companies and we finally found someone to come out, but they wanted to be paid at the point of service. The contractor informed us that it was the wrong part, so we contacted the company again and they sent us another part. The new part arrived on Friday, May 4, 2018 and after installation the contractor informed us that the machine needed to be replaced.

Terrible. Sent wrong model. First time had plumber install in unit, it overheated and filled drip pan. I paid plumber $390.00. Finally got correct thermostat, I paid plumber AGAIN. Tried to order part by numbers on old part but Rheem said it did not go by these numbers. 2nd part came. It same numbers as old part. Talking to plumbers they say they have same problem.

Recently purchased a home (Feb 2018). The seller replaced all appliances prior to selling including a Rheem water heater. The water heater became defective in less than a year. The company refuses to honor its 12 year warranty for the product installed less than a year ago due to the fact I am not the original purchaser of the unit. What happened to companies standing behind their products? I started looking at reviews and have found very few that have been positive about this household name company. Will not be purchasing any products from Rheem in the future. Very disappointed.

My Rheem central a/c is 4 yrs old. I've had an issue with a leak in the outside unit and now I've had to replace the inside coil because of a leak. I've been around Rheem for 40 yrs and they have been reliable in the past but not now. If this company is cutting corners to make more profit they are headed down a dead end road. If this inside coil goes out again I will not get it replaced by a Rheem product (which the part should be under warranty) which means I will in effect be buying an inside unit 3 times and outside unit twice. I'm disgusted to the max and will not recommend Rheem to anyone nor will I use it again as well!!!! Rheem you have my email and you can contact me at will. DISGUSTED IN BUSH, LA.

Bought new water heater Tuesday, got the 9 year warranty. Guess what, new water heater doesn't work. Friday called toll free number see if warranty would cover parts that need to be replaced and work. Rheem calls back to inform us that we live too far away from a tech to send one. That we would have to call the plumber ourselves and pay for all work. We then send the invoice to Rheem and they decide if they will reimburse us for it, but only up to $125.

Catastrophic failure of the reversing valve in 2 years old Rheem heat pump vented all refrigerant. $253.00 Cost to find failure. $600.00 Cost of labor to replacing their failed reversing valve. $450.00 Cost to replace refrigerant caused by failure of their reversing valve. $0.00 Cost of parts. $0.00 (Only thing covered under 10 years’ warranty). Costs covered by the famous Rheem 10 years’ warranty $0.00. Likelihood that Rheem/Ruud will ever see my business or anyone I know again 0%. This short-sighted strategy creates an incentive to produce subpar products. I highly recommend looking at another heating and air supplier and pay close attention to what they cover in their warranty.

I filed a warranty claim with the company via their web form with all the required information. Rheem never responded one way or the other, on a water heater that failed after just two years on a 6 year warranty. During installation we discovered that half of the gas heating unit was missing. Rheem graciously sent us a new heating unit, though, as it turned out, even that was defective, but was able to repair with locally sourced parts. Between my father and I we have used Rheem water heaters in this house for over 60 years, but obviously, there must be new management, who neither cares about quality control or fairness in business practices. Serial Number Q421515023. Model Number XG29T06EC32U1. Date of Purchase 11/11/2015.

Had the one fail after 3 years and was told I had to bring it to Home Depot myself and then Home Depot only gave me a credit for lowest sale price of the unit instead of even exchange. Anywho as I needed a water heater and I'd rather use the credit then lose it all I decided to pay the difference and bought the platinum edition unit with the 12 year warranty with 3 year in home labor coverage. However, 2 hours after install I noticed the pan was filled with dirty water. Turned out the internal tank failed. POOR quality control. No way this tank was tested at 300psi as the sticker states. Maybe the brand but not my specific tank!

We purchased a hot water heater on December 6th, 2017 and it stopped working on December 19th, 2017. We called Rheem on the 20th and they dispatched a plumber to come out on the 21st, he showed up on the 22nd. He started up the unit and said we needed new parts and he would call Rheem to let them know which parts need to be shipped to the house. I called Rheem on Friday the 29th because the unit stopped producing hot water again and the parts were never ordered. We've been without hot water since Friday the 29th. Hold time to speak to customer service is 40 minutes. I've been calling everyday 2 to 3 times a day to see if the parts were ordered and still have no answer. It's -6 degrees and I've been without hot water for 5 full days. Not acceptable! I would never recommend Rheem products to anyone! I understand that the unit itself failed but customer service is ridiculous!

I'm a professional plumber. Rheem Ruud has been decreasing in quality for the last few years, but what really enrages me is their customer service. You'll wait over an hour to talk to someone. Every. Single. Time. Half the time, you get hung up on when they transfer your call, so guess what? Another hour of waiting. As someone who has to bill for time, these people are thieves. I would NEVER buy one of their products.

Installed a water heater that worked for two days. Called customer support. Spent 20 minutes waiting, only to be redirected to a "technician" with a 40 minute wait. I got a teenaged millennial who had never installed a water heater and clearly wanted me off the queue. I got exactly one question, what's the voltage across the incoming electrical leads. Despite both leads providing 120VAC, I was told it was an electrical problem, determined by ONE test, and dismissed. No other diagnostics were performed and no interest in what, where are when anything happened. Describing the problem and steps taken was of no interest to the teenager on the other end. Clearly designed to avoid actual customer service. So if you want to talk to a know-it-all teenager on a phone in a cube, call Rheem customer support. If ya want to fix your WH, try YouTube and Amazon.

We moved into our new place in 2012 and a month later the Rheem gas hot water heater blew its side. We were relieved to find it was under warranty but it still cost us $600 to have the new unit installed. One month less than 5 years, the HW heater blew its side again flooding our basement. I called Rheem and they told me there is no warranty on this unit since it was already a warranty replacement. I tried demanding a better solution than that but the person hung up on me and I never heard back from them despite numerous attempts.

I installed a new Rheem A/C in Feb. 2015. In May 2016, the coil in the A/C failed. It was just over 12 months in service. Rheem paid for the coil but would not pay the labor. The reinstall was done badly and I was engaged in a 6 month back and forth battle with the installers to get Rheem to at consider paying the labor but no deal. Now Oct. 2017, the Coil has failed again and will also need to be replaced. The quality of these Rheem Units is very poor. I am told the coils are aluminum and they do not last long when in contact with dissimilar metals. Rheem doesn't care how many times you replace them as long as you keep coming back for more. They are also made in Mexico if that has anything to do with it. If that were not enough, I live in a condo and there are many of these units here, many of them have had coils fail and been replaced.

I had a complete change out of both inner and outer units in my home. Fan motor was 1st to go. It has a printed circuit board on the end of it and was a whopping 500 dollars. Now I have had technician out twice out this fall and the diagnosis is the unit needs to be replaced. Guess what - just out of warranty. After calling Rheem and not asking for a warranty replacement but a little help on the cost for a new one they declined. They said, "Sorry mechanical items fail." Buyers beware. I wish I had did more research before purchasing this product.

This will be the second time in a four-year period to have to change out the coil unit and RHEEM will not cover labor charges to do this!!! That's how they back their sorry equipment. Just last I had to leak in compressor, thank goodness I had a great service company that was able to repair rather than replace because the irresponsible company that installed the unit didn't register it!!! Come on RHEEM stand behind your product!!!

Updated on 06/10/2020: Update. I continue to have issues with the 2017 Rheem air conditioner installed at my house. Rheem never followed up on my calls. I had a twenty year old Carrier that worked better and gave less problems at 20yrs. Don’t let anyone convince you to install a Rheem. It is loud, the motor failed once In 2019 and is failing again in 2020. Capacitor failed in 2019. It does not cool well and is more expensive pushing up my electricity bill. How my twenty year unit was cheaper to run is beyond me but Rheem managed to manufacture something less efficient than a unit twenty years old. If you want to quit your job and dedicate your life to dealing with AC problems, this is the unit for you.

I purchased a new water heater from Rheem and had it installed. I never got hot water and it took almost 2 weeks for Rheem to give me a new one. Customer Service was horrific and the most incompetent people I have ever had to deal with. I spoke with them and told them that my water heater has never worked and they shipped out part after part and finally gave me a new one. My family was in a new place and had no hot water for almost 2 weeks!! There was nothing but an, "Oops, I'm sorry." from Rheem. I have never been so dissatisfied and so infuriated at a company before in my life! I will never buy anything from Rheem again. I suggest everyone save their money and buy from anyone but Rheem!!

Hot water heater. Buy 1 yr warranty. Buy 3 yr warranty. Buy 6 yr warranty. Buy 10yr warranty. If in a business, Rheem automatically reduces warranty to 1 yr, regardless if you paid for more warranty or not. Gas valve failure exactly 1 yr 1 mo later and Rheem... reemed us. Water heater $600... new valve... $226. I will never buy anything ever with Rheem on the tag. Un-ethical company.

Installed a Rheem AC in 2014. It has a 10 year warranty. The installer is Efficient Home solutions. They are the distributor in the Dallas Area. The AC stopped working not long after the service visit by Efficient home solutions. The Valve which monitors the flow of the Freon just stopped working, so no cooling at all. & 189.00 to install a lubricating oil to see if it work. Then if it does not work, Replace the monitor/valve. Cost of replacing the part which is still under warranty will be $1400.00. I begin to wonder if the two, Rheem and their distributor Efficient Home Solutions don't have an arrangement to ensnare unwitting customers to collect labor and visit charges. I would not recommend either Rheem or their distributor Efficient Home Solutions.

We have a five year old tankless water heater. The gas control valve went out. We were told this rarely happens. There is only a five year warranty on parts and we missed the deadline by four months. Rheem customer service rep was very rude. Our plumber recommended Rheem because they had a reputation for good products and parts. I wished I would have researched instead of taking his word for it. I would never buy a Rheem product again.

When did I just have my 4th hot water tank replaced? It is fine only that they fail before the warranty is up (home was built in 2000). But it is still not free. Of course there is an up charge and installation.

I bought a Rheem heating and air unit back in 200. The whole thing is going out now. Had a warranty for 5 years. Shortly after the warranty expires have to put a new fan motor. The electric component on a side went out and now the compressor is out which run anywhere between 1700 and $3,000 and they're saying that my condenser looks like it might be going out so I need a whole new unit on top of all this. My heater motor bearings are going out so now I need a whole new unit.

Hot H20 tank failed after 4.5 yrs. Rheem will not honor 7 yr. warranty because there is no longer a commercial dealer in my town. Beware of poor/no customer support with this company. Very disappointed, in what used to be a dependable company.

We installed a Rheem tankless water heater system in February 2017 and starting about a year ago, it has consistently failed to produce hot water. It appears to be a computer/software problem, as our plumber is able to reboot it, but we have not been able to do so following the manual. The reboot may last a few weeks, or 24 hours, and there seems to be no discernible trigger. Our next step will be to remove the system and replace it with traditional water heaters.

Had an entire new RHEEM 18 Seer HVAC System installed in late November, 2011. It has never worked properly. In particular the AC has been problematic from day one. Last year the diagnosis was a leaky coil that has not been replaced, to date, because the distributor did not honor the warranty and then could not locate a replacement part. Finally a replacement COIL was manufactured. Now the fan and motor needs to be replaced and I have to wait for the part. I have spent hundreds of dollars and countless hours trying to have working AC for over 6 years. In addition, I cannot get anybody at RHEEM HQ to take responsibility. DO NOT PURCHASE RHEEM EQUIPMENT, it's unreliable and the company does not even stock replacement parts! What a rip off.

We had a Rheem 5 ton A/C unit installed a couple of years ago. Our installer is a great person and has installed other units in our home. This unit, however, has never cooled. I have records of my many calls and emails to him. He has come to our home more times than I can count. He over engineered the duct work, etc to try to get this unit to cool but still, no luck. I called the supplier here in Nashville and he offered me a couple hundred dollars from their slush fund for dissatisfied customers (eye roll) to contribute toward my service fees that I am having to pay to get this NEW $7,000 unit serviced.

My tankless LP gas water heater froze and burst a copper inlet water pipe. It should have gravity drained last fall, but crappy design somehow didn't allow it. So when I turned it on this spring, water was everywhere. I called Rheem to get a new copper tube. "It's an unavailable part. We don't stock it." Now what village idiot designs an appliance that is prone to freezing, fails, and you have no option but to throw it out and buy another? Like I would EVER buy another product from a loser company that designs and operates this way??? The managers and engineers should be ashamed. What fools. But fool me once, shame on me? Not in this case. Shame on them for being idiots and having no concern about their customers, who are the reason they are in business...

Yesterday, June 7, 2017, I purchased a Rheem top of the line, 50 gallon water heater from Home Depot on Capital Expressway in San Jose California. It worked for only an hour and then shut off and could not be restarted. My licensed contractor called the telephone number on the Rheem water heater 866-279-4566 as directed on the label attached to the water heater. He was treated unbelievably rudely and was instructed to take the entire burner mechanism out of the water heater which involved disconnecting all the internal gas lines and wires!!! We explained that it was illegal for us to do that since we had neither the tools or instructions to ensure that there was no gas leak upon reassembly. In response the Rheem technician stated, "Just do it and call me back." He then hung up on us.

I purchased the biggest, best tankless hot water tank Rheem makes. After two years it starting leaking like a sieve, so I took it back to Home Depot where I bought it and they replaced it. Two years later same issue, same problem, but this time it quit totally. Efficiency is nice but the aggravation every two years is not worth it. Stay away from this junk!

Basically, I bought two Ruud/Rheem air conditioners from a local company and the 2011 air conditioner started to leak Freon as far as I can tell in 2016. Upon investigation and numerous calls I became aware that the company is selling units with copper coils (aluminum is the best choice) that are eaten through by the Freon and thus cause leaks in the coils which and in turn the unit shuts down.

We hired Gilson through Home Depot in May 2011 to get this brand new Rheem cental AC system. It came with 5 years warranty but it started leaking the Freon gas within the first 4 years. Gilson was bought by AJ Perri so AJ Perri recharged the gas which cost me about $150. Then the Air Handler stopped working! They think that the motor went bad this time and it will cost roughly $1700 to $1800. I basically received a LEMON from Gilson and unfortunately AJ Perri is extremely expensive!!!! I tried contacting Rheem directly but they didn't respond to my complain either.

Purchased and had professional installation on a Rheem 40 gallon water heater with a 9 year warranty on 1/30/2015. This morning 5/3/2017 just a few months over 2 years the unit failed and needs to be replaced. Now I am out $500.00 labor and must pay the difference between today's price and the price I originally paid for the water heater... Spoke with customer service and of course they won't pay since I am over the two year parts and labor portion of the 9 year warranty. What a ripoff! They know they are making junk and are smart enough to limit the warranty so they are not responsible for labor when their inferior products fail prematurely. Don't get Rheemed like I did and stay clear of these poor quality products.

I bought a 40 gallons of Rheem water heater in late 2015 from Home Depot in Baldwin park, California and it has stop working since October 2016. This unit I bought for my rental property. The tenant complained about no hot water since last year. I called 800.279.4566 sticker labeled on w/ H but no human answer except the robot phone advertising. I also have other homeowner told me about the same issue of the same brand. Can anyone help? I also called Rheem tech support number but same advertising.

I purchased an entirely-new Rheem heating and cooling system in very early 2013 (paid in full 3/2/13), having the RASL048JEC compressor-condenser unit, and RGPE-07NBRQR air handler/gas furnace unit. The Rheem compressor is a microprocessor-controlled, dual compressor design. From summer of 2014 onward, this compressor will "latch up" and not self-recover from any disturbance of the AC power coming to my home: brief power outages or brownouts will cause it to stay off. Originally, just pulling the fuse cartridges for 2-3 minutes and re-inserting... would make the unit recover.

If you thinking getting a tankless water tank think about it. It can take up to 75 second to get hot water, if you do not have a recirculation loop in your house forget it. The Rheem does not have a buffer tank in the unit. You will have to get install a recirculation pump and a mini water tank beside to keep a certain quantity of hot water to be use until the tank warm up the rest of the water you need.

Rheem hot water heaters are junk, don't waste your money! I purchase a new Rheem hot water heater less than five (5) months ago from Home Depot and it has already gone bad. We followed the proper channels and called Rheem customer service department and they figured out what they believed went bad on the unit. The customer service representative promised to overnight the part and told us how to replace the part.

Just want to pass along my experience with a substantial investment which I should have researched better. On Jul. 18 2011 I purchased a Rheem combo of aircon, furnace, and water heater. The price was reasonable and I received tax credits. On Jan. 13 this year after 5 and a half years the blower motor went out on a night where it was 7 degrees. That cost me $574.00 account 10-year warr. void if you don't have annual maintenance. This is an easy way to not stand behind your product.

I replaced my old hot water tank with a Rheem energy efficient model Guardian System RHGPRO50-40F. Same size as my former tank. When I fill my bath tub the hot water turns lukewarm after a few minutes. The licensed installer told me that this is the way that all new energy efficient hot water tanks work and that the next person to run hot water for a bath or shower would not experience this. Seriously? His suggestion was to run some hot water about 20 minutes before I filled the bath tub and when filling the bath to only turn the hot water faucet on the bath 1/2 way.

I have a 3 years old water heater and it broke from the inside. The warranty is supposedly 6 years old, but they are saying since the house changed ownership. Do not buy Rheem, this is a very bad quality!!! And they are very dishonest. They claim the warranty is 6 years, but what does it has to do if you change ownership? They should give a warranty to the water heater, not the owner. DO NOT BUY RHEEM. They are better alternatives.

It amazes me that I cannot contact billing at Rheem. They owe me over $500 since December 8th, 2016. I still do not have check and it is January 19th, 2017. I cannot call and they do not respond to emails. I have to call support and have them call billing to find out. This is ridiculous service.

Last Spring 2016, I had a contractor install air conditioning in my 2 story house beach house. It was not possible to run ducts on the first floor so Fujitsu ductless was installed and works beautifully. Unfortunately, on the second floor I had central air conditioning installed and paid additional to upgrade to the Ruud brand. Big Mistake! The contractor had problems upon problems with the equipment. Because the equipment did not work, the compressor had to be installed twice and the coil/air handler needed to be installed three times. In summary, the contractor wasn't happy with all the time he spent and wasn't paid for and the installation wasn't finished until mid summer ruining my summer.

April 2014 I purchased a Richmond (made by Rheem) LP tankless water heater to replace a 15 year old Paloma that had finally sprung a leak. Purchase cost was $800 at the Rapid City Menards, I did not purchase an extended warranty. January 2017 I noticed a leak of water under the Rheem/Richmond heater. Upon removing the cover I discovered the heat exchange plenum had failed and was leaking water into the exhaust fan housing and ultimately into the electrical connections in the bottom of the heater.

We purchased a new A/C unit on March 12, 2014 for a secondary home in Fla. This unit is not a rental. It is used by us a few months a year. We purchased the property a few years before and it still had the original a/c, so we decided to be safe and buy a new one. MISTAKE! We used a local A/C company in that area and purchased a RHEEM along with the semi annual maintenance contract. We recently made a trip to Fla and found that the a/c wasn't working and that it also froze up causing wet floors.

I purchased a 40 gallon Rheem water heater in August, 2016. This past Tuesday, no hot water. Plumber came and replaced the bad Thermo coupler. Tonight came home to no hot water. Plumber came, said it is a faulty gas valve. He gave me a choice-back-order a replacement part for $300.00 and wait days to get it and add in labor or it would be cheaper to replace the water heater. That is what I opted for. I am wildly disappointed in that Rheem unit. It was nothing but trouble from day one!

I purchased this 38 gal water heater and installed it in August. In February the water heater failed. I called Rheem at that time and they wanted me to diagnose the problem. After a week of screwing around they sent out a tech and it was repaired. In December same thing, water heater failed again. Runaround on the phone and again they want me to work on water heater. Said water heater is out of labor warranty. Their parts are continue to fail. They should stand behind their product but don't. My serial number is MO41516904.

We bought our system a little over 6 yrs ago and we had to replace the blower motor twice since we got it. At a cost of 600.00 a pop. Rheem never pitch in a penny towards repairs. Even went the motor went out under their coverage period.

I bought a 75 gallons water heater and it stopped working in 6 months. Contacted Rheem to have it fixed. And they sent me replacement parts while claimed that my labor warranty is not available (on the heater's specification and receipt stated 1 year labor and 6 years parts warranty). They took almost a month to have this issue solved with multiple parts sent. 6 months later, the heater failed again. This time, they want me to get a multimeter and test each components to find out which one fail so they can send me that part. My family is without heated water for another month during this cold winter. I will not buy another Rheem or company related products after this horrible experience.

Purchased brand new 5 ton rheem a/c for my home 5/14/2014. The unit is junk. Replaced so far coil, motor, freon, etc. My wife has heart disease and we've paid out so much $$ and now 2 years later we are still without a/c here in port st lucie, fl. We live in a community of over 2000 homes many, many of which have had same issues with their Rheem a/c. They are junk, junk, junk.

My new home has a Rheem RP14 installed. It's terrible. At 32 degrees it produces almost no heat. As a comparison, I lived in a home for over 5 years and had a 2009 model year American Standard base model/builder grade heat pump that performed much better. With the American Standard HP, it would produce heat down to the mid to low 20's before tapping out. At 32 degrees, a heat pump should be producing a decent amount of heat but this Rheem is really bad!!

I bought this new Rheem Package Air Conditioner in 2009. It worked well till 2016. In the past 8 weeks it has proved to have shoddy workmanship at 2 of its soldered joints on the low side. One time in 9/25/2016 I lost all the refrigerant because of a poor solder joint. It was repaired and pressure tested for other leaks. On 11/9/2016 another solder joint cracked from shoddy workmanship from Rheem. The costs to have these 2 repairs were in excess of $700.00. The Rheem company states they will only warranty parts that are defective and will NOT warranty their workmanship. I asked numerous times why they would not warranty their "shoddy" workmanship. The customer service representative would NOT answer my question. STAY AWAY FROM THIS COMPANY. They want to sell but they do not want to stand by their product due to their poor and shoddy workmanship.

My Ruud furnace had its blower board replaced two years ago and shorted out again on a furnace that is only 14 years old (ave life approximates 20 years). Additionally, the inducer motor has failed too, making it difficult to justify the repair expense versus shelling out for a totally new furnace. I reached out to Ruud customer service and they basically said "oh well, too bad". They had no sympathy, offered up no solutions, and had no interest in persuading me to buy a new Ruud or Rheem furnace. They did not care at all whether I was a customer or not. Absolutely unforgivable way to treat people that spend thousands on their machines. Will never buy Ruud/Rheem again.

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor, the coil and most recently the motor! It's still under warranty, so they ordered a replacement parts but I have paid over $1500.00 in labor. The first problem happened only 3 months after the unit was installed! Now my upstairs unit is doing the same exact thing. I called Rheem but was told there is nothing they can do about the labor but the parts were free under the warranty. Very frustrating. What can we do? Inferior materials?

I purchased a Rheem Air Conditioner in 2010. I have replaced the compressor two times and now the coil has blow out. My air conditioning company came out Sunday and removed the cover and the whole inside was covered with oil. It's still under warranty, so they ordered a replacement coil on Monday and I received a call today that it is on back order from Rheem and they don't know when they will receive it. I called Rheem customer service and was told to call my service company and have them call a district supervisor. I live in Florida and it is getting a little cooler (80's during the day). It's still hot without an air conditioner. I've been reading other reviews and it seems that I'm not alone. THIS WILL BE MY LAST RHEEM PRODUCT.

Rheem is horrible, if an HVAC contractor tries to sell you one get rid of him as well. I installed 3 units at my house in 2012 and after a year I had to replace an evaporator coil on one unit. After 2 years all three evaporator coils were leaking and need to be replaced as well as numerous other problems. Rheem covers parts but not labor, every visit has been at least $500. The comfort control 2 (Rheem Thermostat RHC-TST551CMMS) is not programmable to a laymen, they don't give you a manual. Try to find any information for Rheem online other than to fix one or buy one. There is none, they sweep the internet so you call the repair facility nearest you so they can come out and charge you to repair it.

Bought two units. One failed 11 months in. I have spent days and hundreds of dollars replacing what they told me. Every-time, to find out it wasn't that. I even got up to a level 3 supervisor. Worst support in history. They are doing everything they can to not pay for a repair. I'm done with them at this point.

Rheem Heat Pump installed 4 years ago (2012) has been nothing but problems. Three (3) times for a board, once for Freon, and now for a contractor. Serviced (5) times in (4) years. Do not buy heat pump because compressor runs year round.

I purchased a new unit July 2010. Last year it was low on freon and the unit was charged, no problems could be found. Had the same problem, twice this year. The second time around they found that the oil was leaking, a common problem with unit. The standard warranty is 5 years, but if you register the unit, which I am sure I did, but Rheem doesn't seem to have any record of it. So here I am at 6 yrs and 2 months with a failed unit, on a problem is very aware of and they are very unwilling to do something about it. They said if I would have registered the unit, which I did, they would cover it for 10 years, not 5 years. Basically they are counting on the consumer not registering thinking most problems won't show up in five years so they don't have to stand behind their products, especially on a known problem. A strategy that helps the bottom line, but certainly screws the consumer.

At 5 years, the Rheem A/C evaporator coil failed, IE is leaking coolant fluid, aka freon. Fortunately it was still under warranty and I received a replacement coil (copper, which is important; stay tuned), although it cost me $400 for labor as well as about $300 for freon recharges before the replacement. Now, two years later the replacement is leaking. My A/C service company told me that Rheem has a class action suit against them for knowing that the copper design was not compatible with the newer R-410A higher pressure fluid and that they've known for years that they leak, sometimes after less than a year.

We bought a new Rheem heat pump and air handler. 2 months after the 12 month warranty expired we had to have the unit recharged and again 13 months later. We are responsible for the recharge costs along with the labor cost to replace the faulty coil. Rheem knows this is a faulty coil but will not cover the labor. Also the coil in the air handler is leaking and I am concerned about the dangers of my family breathing this for 2 years. Rheem said they didn't think there was reason to worry. This system has been a disappointment from the start and I want everyone to know what a poor quality product this company makes. Don't waste your money on this product from a company that doesn't care after the sale.

2 new units end of summer season. Used 2 weeks then fall season arrived. The following season arrived and unit did not work properly. Contacted Ferguson in Chicago, they gave me the run around that it was impossible for compressor to not be working. We had it removed, replaced and pushed Ferguson to take as warranty return. Now, I only have 1 yr warranty and $300 additional repair bill because this was a bad unit out of the box. Regret my purchase some since I bought 2 3 ton units.

Purchased this brand new AC from my air conditioner specialist not quite 2 years ago and have had a few problems that make me NOT so happy. First it was the compressor failing which had to be replaced, under warranty. Great but the labor was not under warranty so that cost me $175 which doesn't sound like a lot but when you shelled out $4500 for a new AC just under 2 years previously it is a big deal. He installs that and puts some fluid that was recommended into a valve and off he went.

Had to replace our original HVAC which was 13 yrs. old. Went thru Home Depot and they suggested RHEEM and was installed by ARS. It didn't work right away, and I have to tell them that we were moving into a hotel since they guaranteed that it will be done within 24 hrs. or they will move us into a hotel. Well, they worked overtime the next day so they didn't have to move us. Installed August 2013 and we had cooling problems April 2016, HVAC repairer said low on freon, warned us that it might be leaking. June 2016, cooling problems again, same HVAC repairer came and said it was blocked drain and suggested we avail of their maintenance plan and we did.

Please don't purchase a rheem heating/ac unit. I purchased a Rheem unit in November 2014 and my ac unit has already gone out twice this summer. I have been dealing with this problem since April through August 2016. I have had an ac tech person come to my residence on several occasion trying to find out why my ac unit doesn't hold the freon that was put in come to find out it was leaking freon in the coil; the ac tech guy ordered a new coil which I had to pay for the shipping cost and after installation on the new coil it still leaked freon only at a faster level. The freon would go out after 24 hours of being put in the system.

I have a Rheem HVAC system. It is 6 years old. Furnace goes out every winter, AC goes out every summer. Although the parts are covered under warranty, I have to pay labor. Additionally, I have to sweat or freeze until it is fixed. Contacted customer support, no help or empathy whatsoever. Don't get RHEEMED by this company.

Our hot water heater went out and our plumber installed a new one. It would not continuously heat water. Got it traded out for another. Same Problem. For 2 months now, I have to go clear down stairs and reset the system for it to heat water. Now Rheem authorized another plumber to come out and diagnose the issue. The new plumber is saying we need to rip out our 2 inch vent pipe and put in 3 inch vent pipe. Why would we not be told up front this system requires 3 inch versus the 2 inch that houses only 10 years old or so all have!!!

Very disappointed with Rheem ( 2-ton 15 Seer HVAC). After a 1 1/2, Unit leaked freon and wasn't covered by a warranty. Could not contact a customer service representative to help. This is me first Rheem, and it will be my last.

Rheem purchased 10/2014. First call started Spring 2015. Pilot light kept going out. Get up to go to work - cold water. Called Rheem warranty number which by the way are the most dismissive, unfriendly and disrespectful customer service employees l have ever spoken with. Their CEO and CFO should really try using their customer service department. My first call the employee said it must be dust or dirt. l ask why this never happened to my old less expensive water unit - no answer. Months later same pilot problem - doesn't stay lit. Second call girl tells me it can't be the unit. l must have a gas leak or something about cubic feet of air in my garage. She told me l would need to call my local Pacific Gas and Electric Company which l did. Everything was good .

We bought an Rheem 5.0 Ton air conditioner unit just 13 months ago. The compressor stopped working and even though the parts are covered we had to pay $600 for the labor. We are still paying for this unit and it only lasted a little over a year. The unit we had before (a different brand) lasted over 10 years before it gave us any problems. It doesn't seem fair that we had to pay that much money for labor when it is obviously a faulty unit. We live in Florida and it's the middle of summer, we can't live without AC so we just had to pay it. I will not recommend this Rheem brand to anybody.

We purchased a RHEEM 4ton Heat Pump on 6/6/2011. In the 5 years we have owned this system, we have replaced the heat pump on 5/31/2013 and 10/13/2013. We have replaced the coil on 12/5/2015 and we have just been informed on 7/16/2016 that we need to replace the coil again. It is on order. Additionally we have had numerous repair calls for spot welds and recharging of the Freon. It has been a nightmare owning this system. I would discourage anyone from purchasing an HVAC system from RHEEM manufacturing. The warranty implies or leads to an expectation of a reliable product. However this is not a reliable product. We purchased our unit through ESP Services Inc. This company has suffered through this with us. They have been stalwart in attempting to keep this system operating. I truly regret purchasing this RHEEM Heat Pump.

I have RUUD tankless water heater (Model # RUTGH-950VN). On June 25th, 2016, it started leaking continuously. Since customer service was closed for that day (8:30 PM), I called the customer service on the following day! As soon as I told them that the water heater is leaking, they told me to send them the photos of the water heater before any further assistance. Once they received the photos they told me that I have to take the water heater to the dealer, from where I bought it. Since it was under warranty, I'll get a new one from the dealer. On June 27th, my plumber took it to the dealer. Since that model was not in stock, the dealer told me that it will arrive on July 1st, 2016.

Pilot light on 2 year old 50 gallon water heater would not stay lit so had to call plumbing company that originally installed. After some piss poor diagnostics by the plumbing company, they finally called Rheem and determined it is the gas valve assembly that is faulty. Part will take two days to arrive. Although part is covered by warranty the labor is not so I will now have to pay $300 for the diagnostic fee and installation of the new valve on a TWO YEAR OLD water heater. Seems there have been numerous reports of this with Rheem.

I had a new Rheem Classic Heating and Air Conditioner installed on 6-14-2012, or at least my Homeowners insurance did. After receiving 2 bids for replacement, my insurance company awarded the bid to a dealer who installed Rheem Units. The unit was a combo heating and air conditioner unit that sits outside, at the back of the house. It is a RRNL unit. It is a 2- 1/2 ton unit, which was the size of the one replaced. The old one kept our house cool in the summer and warm in the winter, unit it suffered hail damage that rendered it useless.

Water heater quit working (2 years old). Call customer service - told me that I needed to find out the color of the wiring connector inside the control panel. Drive home, take it apart and determine that it is white. Call back. Told replacement part would ship and arrive tomorrow. Great. They call me to say that the water heater is under recall and to call them. They don't tell me that the part they promised isn't really being shipped. I call them. Transferred to another department.

The Rheem water heater I bought went out months before the warranty ran out. Rheem sent me the part and I had Southern Calif. Gas Co. install it and they charged 43.00 to install it but not Rheem for some reason will not reimburse me for the 43.00. I sent everything they asked me for - model no. and all that stuff. Even sent the bill from Gas Co. and my check no. that paid it. I am so disgusted with Rheem. I guess my next move will be to go to Better Business Bureau and tell them my story. Please tell me why do some companies say they have and even give warranties on paper and then you have to fight with them to get your money back... I think this is fraud on a big scale. Also I got on the computer and could not believe all the complaints Rheem has against them.

Purchased a Rheem 3.5 ton 15 SEER split heat pump system in January 2014. Because of all the problems with the unit right after installation the outside unit was replaced March 2014. We've had constant service calls for the unit not cooling, abnormal loud noises when the unit comes on, wires touching that disabled the system, coils leaking in the inside unit which called for replacement. We were promised in 2014 that a Rheem rep would come out and that didn't happen until March of 2015. I have a service technician here right now because the unit decided to quit cooling yesterday. I wouldn't recommend this unit to anyone, even my worst enemy. The Rheem rep in my area, Sleeping Giant in Childersburg AL, doesn't care about service after the sale but I'll save that for another review.

We bought a Rheem water heater from Home Depot, it kept leaking. I called Home Depot. They told us to replace the valve, so we did, still leaking. Called to see what we should do. Told us to buy an expansion tank. If that didn't do it to return it. Returned it for a new one and guess what. It leaked too!!! I have never been so frustrated with a product. Even the guy that installed it for us mad. I hope they will let us return this one.

I have a Rheem Model RANL-036JAZ A/C unit and had to have the fan blower unit replaced Three times! I will replace the whole unit with a Good A/C unit because RHEEM just plain Sucks! If you buy one you will be Sorry!

Our experience is exactly the same. So what can we all do. We are about to replace the coil (aluminum versus copper, our HVAC serviceman says will make the difference). He is not 100% sure the problem is there since the leak is "very small". To really check will cost about 600 for a nitrogen test. So at this point we are down $300 for visit and freon replacement and potentially down another $600 to replace the second coil. Our unit like the rest is 2012 with problems in 2014 and now.

Replaced a 20 year old unit with a Rheem in August 2011. Noticed last year that it was not running efficiently. This year it has crashed... as has three of our neighbors' Rheems! There is a known leak of the coolant and coils needing replacement!!! This product must be RECALLED and the manufacturer should make good on replacing all units. Coils, coolant and compressors... all problems. One neighbor has had problems since the first day of installation! Cannot reach Rheem by phone! Terrible product from a company that used to be known as the best. The name was one reason we chose it. Our electric company has been here and the installer is here right now as I type this. He is doing his best to calm us all down. Apparently, there is a more serious problem with ours than our neighbors!

I paid $5,200 cash by check for a new Rheem HVAC install to ARS RDU, NC on 9/23/14. The unit failed on 6/27/15. Was told not enough coolant was installed. The unit failed again nine days later on 7/6/15. Replaced the TXV valve. Now on 5/27/16, ten months later, the unit has failed again and is being worked on by ARS a third time after having the system under a service plan visit on 11/12/15. I have been told twice that sometimes "you just get a bad machine like you do a bad car". Is that the best customer response that ARS and RHEEM can do? REALLY! Was my money bad and therefore I was given a bad HVAC? If my money was good, I should be given a good HVAC. I would like to know the best point of contact I can make to air my grievances and wanted to warn others about my experience.