Republic Services Reviews

When I started my services with them I had a decent price, but then the bill kept going up every 3 months. Started checking around. Found out I was paying double for the same server, dropped them and went to a new company that provides the same service for half the cost (literally half). Check around before you use them for pricing, never had a service complaint but just a ripoff.

We have used Republic Services for our commercial waste needs for over 2 years. Recently they have been less than satisfactory in service. They do not put the dumpster back in the proper location resulting in blocked access to our egress, we have missed pick ups and reported them with no resolution, etc. The final nail in the coffin was when I audited the last 18 months of invoices and discovered that our cost has nearly doubled. Yes, a 100% increase in a 1 1/2 years. I called around and found several other options, the most expensive of which was still half of our current price with Republic.

Opened my first bill and was shocked by a hidden price for container delivery of $60 along with Admin fee and Environmental fee. Total bill $129 after deducting the $50 paid at the account setup. Complained about it and Republic told that the recording for account setup is not available and I had to wait if someone can find it. Took follow up after 1 week and they informed this time that the person who setup account is no more working with Republic Services and there is nothing they can do to waive the fees. I was billed $36 again for the month. Now I decided to cancel the services as it was not a fixed price service as committed to me while setup of the account. I called up to cancel service. I received a bill for another full month and also $30 for container pickup again.

I have been wanting to LEAVE Republic Services forever. They have evergreen contracts which automatically renew and can go up. They do not provide recycle programs and when you call in they actually do not have the authority to answer any questions. They will have a salesperson call you back and from there they will not let you go unless you pay a huge payout. It is a big scam and should be illegal. A very dishonest company that does not offer competitive rates. People on the phone might as well be robots as they do nothing. Why would you want a customer that wants to leave you?? Because you are greedy and dishonest is the answer!

When I set up my account, I set up auto-pay and apparently limited the total amount allowed to $45. That's been fine for over a year, but apparently they raised the price to $50. In December, my bill of $50.60 did not go through as a result. I did not receive any kind of notification until today, 3 months later. In that time, they charged me a late fee that I was completely unaware of. The email from today specifically indicates the issue from December. They deliberately withheld notification until after the late was applied. While on a singular level, it may seem like not a huge deal. Imagine if they did this to all autopay customers. It's literally a scam to boost revenue. They refuse to refund or credit the late fee. Shame on you Republic Services.

I finally was able to cancel my contract with Republic Waste after they doubled their price 4 months ago. They charged me outrageous final container pickup fees which were not in my contract at all. Their service was spotty, they often forgot to pick up. Cancelling was a lengthy and complicated process - only the sales rep could cancel the contract and it took multiple attempts to get a hold of her. Please be careful before signing up with this company.

According to the City of Haverhill Massachusetts dumpster regulations, no dumpsters in a residential area is allowed to be emptied before 7am. Republic Services is consistently picking up anywhere between 3:30 am (which is most frequent) and 6am. Why on earth would a company believe it is acceptable to pick up a metal dumpster, using hydraulic lifts at that time of day in a residential area? I have video evidence and when I was about to go outside to speak with one of them, another resident in my building was already out there asking them the same questions. It is against the city's code of conduct. I want to sleep, and not be woken up more than three times a week by my building's dumpster being emptied.

They are by far the worst company I have ever used. They keep raising costs and have Exorbitant fees when you stop service and their reps are not helpful. They exist to rip off the consumer. Don’t use them!!!

Rates regularly increased over years of service, and they kept adding new fees to the cost. When they cancelled service one week due to weather, I was told there is no refund or additional pickup offered, and they would just resume normal service the following week. When I cancelled, I was specifically told there were no additional fees, then received a $90 bill to remove 2 containers. Customer service employees were not only unhelpful, but argued that the company can charge whatever fees they please since they use a 3rd party for receptacle pickup. I asked what option I had to avoid the fees, and was told there is no way to cancel service without the added fees. Do not do business with Republic!

In the three years I have used Republic the yearly rate has gone up over $150. Even though I pay by the year I still get an additional bill during the year for an increase plus a $6 to $7 "service fee" for them to send me another bill that I should not have been sent. I cancelled my service and have been billed $35 to pick up the bin and a $7 "service fee" for send the bill. Most of the customer reps I dealt with were no help.

I will not recommend this company. It's the worst. I can't get in touch with them. Price its way too expensive. They say one price and send you a bill with different amount. Try to call them never respond.

We had been a loyal Republic Services client for over 20 years and finally had enough. I believe in giving people/companies chances to remedy errors but Republic Services is simply not be truthful with their customers. Over a six month period I have emails and recorded phone calls of statements from Republic Services salespeople that are nothing more than false statements. Promises that have never been fulfilled and yearly changes to our pickup dates that result in lost pickup time. Pick up time that we, as a company, paid for. It's a scam! Steer clear of Republic Services.

My mother in law has had Republic fail to pick up her trash 6-weeks in a row. I have called every day after pick up day to ask why. I called for bulk pick up, they scheduled it. Out of the regular garbage bin full of trash, the recycling bin and the scheduled bulk pick up, only the recycling bin full of cardboard boxes was picked up.

For the 4th time this month Republic has missed a trash pick-up. Republic Waste Management reliability is the worst. I would never recommend anyone to have a contract with this terrible company. I would not give them any stars, but was required to select one to be able to post this review.

Republic Services raises its prices without notice to customers! Our service has increased in price over 10 Dollars a month in recent months, and without notice! This is unacceptable practice for a business! Republic services started out Rocky as well, missing payment requests, I'm guessing to try and get a late fee, although the bill had been paid! Local services charge 20 a month and less! Lesson learned!!!! If you decide to take a chance on republic services after reading these reviews, you deserve all the hassle you receive from them! To whom it may concern, republic services can't legally charge you to pick up their own can, it's definitely not in the paperwork I received when starting service!!! This happens when companies think they can't be touched legally, or that all people are poor! Once again just unacceptable practices from a business and will be dealt with accordingly!

I cancelled my service with Republic Last month after realizing that I was being way overcharged for service. They were charging me over $130 every 3 months. I now pay $64 with a different service for the same 3 month time of once a week pick up. At the time that I called to cancel I was told that, since I had been such a good customer for 14 years that they would waive the can pick up fee. Well, guess what? I just received a $43 bill for picking up the can. I called and spoke with a "manager" asking why I got the bill and she said that I was "denied the waiver." Really??? This is how you do business/customer service? I was told that I'd get the waiver and now I'm getting the bill. This is what you get for paying your overpriced bills on time for 14 years. Never again will I do business with this company again and I would never recommend it to anyone.

We have had constant issues with this company. My disabled husband is constantly having to get our can and garbage out of a ditch by our driveway. When we called our local office we were made to feel like the problem was caused by us. The manager literally yelled and cussed at my husband telling him that he was lying. It's just ridiculous at this point. I highly recommend taking your business somewhere else. You will never get good service from them.

Republic has missed several trash pick ups over the past year. Some of the missed dates were due to unexplained delays by the company. Some were due to weather. When asked to leave the trash an additional day it has not been picked up. The cost of service was being raised by close to 20% for the next cycle. We decided to cancel the service. No credit is being given for the missed dates in the last cycle. They said because we did not call to notify them of the missed dates they will not give a refund. We told them there was no point in contacting them about missed service as the trash is never picked up after the notification. The neighbor has had the same issue over the past 18 months. The company will only cancel service at the end of a billing cycle. They are also charging a $30 fee to retrieve their container "as the container pick up is done by a 3rd party". There is no provision for us to drop the container to Republic.

JUST TERRIBLE! I had nothing but problems from the start - not getting the right containers delivered for the most part. I had to call multiple times and wait. The service itself was actually decent after a month or more of runarounds, but their prices kept going up EACH QUARTER which wasn't supposed to happen. When I called to cancel (twice) they never tried to keep me until it was already too late. They also never said anything about me being able to deliver the containers myself. Instead they charged me $130 to come get them ($30 per container, plus a bunch of extra "environmental fees") which was BS!! They say part of those fees goes towards cleaning them but mine originally showed up very dirty so that's crap.

I am deeply dissatisfied with the fact that this company does not communicate to their clients their cancellation rules, until their client is expecting a refund but is given a fraction of what they should be entitled. I was charged a FULL MONTH of service for ONE pick up...which if I would have known this, I would have cancelled at the end of February instead of at the beginning! I was also deeply dissatisfied with the fact that I was a client of over 5 years with an excellent payment history, and this is the way the company would sever ties with me. This company does not care about their clients and future potential clients should be entitled to Know This about them.

Updated on 02/20/2020: Well I am still waiting on a response from the Republic Services. So I decided to call them. Customer Service billing has told me that the company has turned it over to collections. I am trying to resolve the billing issue. I had no clue they were going to take my cans and shut down my service. I have talked to several people in customer service and in reinstatement department. Getting no answers on getting this resolved! Went on account and it said I owed 45.09. Now when I went online on my account now it’s shut down. This is unbelievable. 2 weeks now no resolution at all. When you call in to even pay your bill in full in October and then 3 months later using their website putting in my account number paid that balance in full and no notice of them taking my cans or ending service! Still waiting on response....

I am so disappointed with this service. They will take your payment but will not pick up the trash. They will promise to pick it up the next day, and then the day after, but that never happens. I guess they are still in business due to the limited number of trash services that are out there. If you have a choice, don't choose them.

1. Trash is often littered along the alleyway when the trash receptacles are dumped and drivers don't get out to remedy the issue. 2. Often times days of pick-up are changed and often recycling isn't even picked up for 4 or more weeks. Recycling is supposed to be picked up every other week. Many times recycling materials are just slung all over the street when dumped and not cleaned up by the driver. If I had another option to select another company to provide service I would definitely consider it, but Indianapolis has a contract with Republic.

If we could only choose a different company to pick up our trash, we would have done it long time ago but they are contracted by Arlington Utilities and we get billed by Arlington Utilities for garbage. I cannot count how many times they have missed picking up our trash. If you call them, they always have an excuse that either we were not on the ledger, the days have changed, we got dropped off the list, etc. We could not talk to a supervisor or whoever is in charge of this company and this is the only way I could voice my frustration. We have been on this location for almost 12 years and they keep asking if it is a residential property. It had been commercial even before we purchased it. Arlington Utilities set up our garbage pick-up but when I call them I get directed to Republic Services.

A month and a half before we were to move out of our house and list the home for sale, I called to stop the service on a rough date and to ask about the prorate they would accredit for service unused. The rep, Jim, said to call back closer to the date of leaving the home and the prorate gets credited to the account. Since the date was a bit far, I said okay and that I will call closer. One week prior to leaving, I called about confirming the last bulk day the home would have and let the rep know that it would be the final pick-up the residence needed before us leaving and listing the home for sale. The rep confirm the bulk pick up and notated the account about the last bulk pick up and ended the call. Two weeks later (we are at that time moved out of the home) the new bill statement came to our new address and the full balance of $55.37 due in 3 weeks.

I will never recommend this company to anyone. I called customer service at least 20 times trying to solve my issues of a contract negotiation and did not receive a call back. The price started out reasonable but increased 300% within 5 years (price gouge). They are very deceiving and sneaky!!!!

This company is awful. I live in Ann Arbor Township. Two weeks ago they did not collect our trash and recycle bin on our scheduled day. I called their number at about 2:00PM and was told that they could come as late as 6:00PM. But they never showed up. And they did not come the next day, Saturday; and they did not come the following Monday. It was Tuesday before they came but they did not collect all of the trash cans for all of the residents on the street. It was the following Tuesday before they came to collect one neighbor's Recycle bin (a full 11 days after the Friday that they were supposed to come.) The excuse that they gave for not collecting our trash on Friday was "ice on the road," but there certainly was no ice on our road or on the roads leading to our house at 10:00 AM or for the rest of the day.

STAY AWAY from using this service. They are price gouging. They may start out at what appears to be a reasonable rate, but they continue to increase their pricing without notifying the customer. Also they charge a fuel recovery fee that other companies do not. Then when you call to cancel, they will not cancel until the end of the billing cycle (so you may have to pay for a month of service you don't want) AND they make you pay for them to come get their carts back (at $50/cart which is higher than other companies delivery fees - and other companies don't charge to pick them up upon cancellation).

Updated on 02/14/2020: Republic did not respond despite claiming they would. They charge you a ridiculous fee to pick up old trash cans they did not provide. They cannot show me anywhere that. Agreed to this. In another review they asked for my information and then never followed up.

Cannot get a hold of our rep and when we do email, I never get a resolution. They do not listen to our requests when we ask and totally changed our schedule. They double charged us in December and I cannot get a resolution for it. They are saying they came and emptied a dumpster when there has not been any trash or recycling in the dumpster. We asked in August for them to go back to the schedule we had during the school year but they did not come and we had to call several times to please have them come back

I paid for service for a little over a year before changing residence, the collection crews performing their jobs never caused any headache for me, their billing practices are a different story. Start of service cost me $100 to deliver a pair of previously damaged 90 gallon carts, which while I believe to be excessive, it was at least disclosed before a service agreement. Actual cost to maintain service ran between 30 and 50 percent above my quoted value, the result of fees that were mentioned at service start, but given no expected value. When I no longer required service, I got nailed with another $100 fee, this time for cart removal, which was never disclosed until I called to have service terminated. 15 months of service ended up costing $978.53. What I was expecting to pay was $538.50. Along with a $100 delivery fee that would have made for a cost of 638.50, the total cost of service wound up being 53% above quote. That is inexcusable at best.

I have used Republic Services for over 4 years. And for the first year and a half all was well. Matter of fact, I used to recommend them to my friends. But now, NEVER. Over a year ago, their services drastically changed. Missed pickups and/or messy pickups when they did pick up. I am usually patient and would give them a day or two to come get the garbage since sometimes their trucks were broke down or when I had heard their drivers were striking. I guess I should have figured out then that things were going downhill.

I have been a customer for about 20 years. I have been under contract for a while. The last 6 Weeks I have been being charged for overages. To them if the trash is over the front of the dumpster and the lid can't close it is considered overage and how high it is staked is how much you are charged. They define this as extra weight that they have to pay for at the dump that is passed to the customers. The design of the dumpster I am using has an area in the back that we literally have to toss 10# to 30# bags of trash to get it all the way to the back to ensure an even fill. When the trash bags were piled up at the front of the dumpster it was because we did not toss all the way to the back To Republic it was an overage. The weight was no different. It just looked like it. I have asked to speak to my rep and I have left numerous messages but no callback. If Republic is going to charge me for weight I want to see the actual weight not a picture.

I've used this company for two years. They've been sloppy (left trash around), missed pick ups, etc. But what I'm really upset about is my first bulk trash pick up. It took a great deal of effort to get the item to the front of our house. They never came. When I called, they said they made a mistake and won't pick it up for a week. So I have a sopping wet box springs (it's raining today) out in front of my house and I'll be darn if I'm going to lug it back to the garage. Customer service lady seemed totally unconcerned.

We have a 8 yard commercial dumpster with Republic service in a strip center empty once a week cost $212.27, in other cities only cost $150. In the past few month, we noticed a overage fee $15 was added to the invoice several times, upon calling, the explanation was the lid is not closed or trash on top of the lid. Most of the time, the dumpster is only 60% or 70% full, occasionally when boxes there hold up the trash or other people dump on top of it. We have other dumpster service all over different cities are using other companies and were never being charged this "OVERAGE FEES". I asked the representative: Most of the times when we have less trash, you don't charge less fees. And when they missed a pick up, they would not credit you back, they would dump your trash twice for the next week, if it is over flow, you got charge overage. They never reimburse anything. The customer service is bad, holding long time on the phone and not friendly. Unfortunately Republic service is exclusive in Arlington Texas and cause all of us suffered. I sincerely hope the City of Arlington BAN the exclusive, so we can get better price and service.D

When trash service wasn’t completed on the scheduled day, I asked for a refund since my trash wasn’t completed for the day. I was informed I needed to take my dumpster to the curb again and out again. The trash would be picked up at a later date. I informed the customer service representative that was unacceptable and I would like a refund for services not completed on the schedule date. I was informed a supervisor would be calling. 2.5 weeks later, with multiple calls to Republic Services, I was told a supervisor would not be calling, since I didn’t have proof my garbage wasn’t picked up. It wasn’t till I said I would file a complaint with the BBB that the “customer service” representative said, she would credit my account for the day they didn’t do their job. I have never dealt with such a poor business as Republic Services.

Republic Services in Nexton, Summerville, SC is a fraud. They have been charging me 7 times the amount for waste pick up in my neighborhood then my neighbors. I have spoken to 7 different customer service representatives since August 2019. Each Representative has been very courteous and professional except James. Every time the representative has told me that I would be contacted with a resolution for the overpayments. Republic finally adjusted my future bills to the current rate that the neighbors pay, but they refuse to refund my overpayments nor credit my account. I would give them 0 stars but the computer would not allow that rating.

I am satisfied with this response and quick refund of my money. Thanks to Consumer Affairs team.

I am attempting to cancel my commercial contract, "within 60 days prior to expiration," as noted. My account contact rejected my emailed cancellation letter, required certified mail, and has now presented me with a fabricated amount of monetary damages. I will never do business with this company again.

I initially filed my review based on the first experience, which was negative. The company immediately responded to try and resolve the initial customer service issues. I would recommend trying to contact the local provider rather than the call center, as the call center had all kinds of things jazzed up. Regardless, I easily forgive mistakes, after all, I know I'm not perfect, but when I make one, I hope that the person that was the recipient of that mistake gives me the opportunity to make it better, so I try to ensure that I allow that same opportunity. Republic Services did follow up and make good on my issue, and if the initial treatment was nearly as good as the follow up treatment they would get a 5-star rating. Thank you for making it right.

I signed up for Republic Services because they are the only trash company that services my area. When I signed up 4 years ago, they asked me if I had the same trash can as the previous owner and I said yes (more on this later). They set me up with auto-pay and I haven't looked back. Like any other bill on autopay, I just let them take my money since if I don't pay, they don't provide the service, right? It's like any other subscription service - put your billing info in, set and forget, enjoy the services.

If you are forced to use this company, I am sorry. They are absolutely horrid. Customer service makes false promises. Trash is RARELY picked up on time. And then they want payment for service they often fail to provide. So glad I switched. My normal pickup days were Friday. Often, they would not come until Monday (at the earliest, usually later). When my invoice period was close to being over (about 2 weeks prior), I cancelled. They said they would pick up the cans on the next scheduled trash collection day (lol). They sat on the driveway for 2 more weeks.

We have trash service with Republic because it is through our town & included on our water bill. We have several residences in the town and one outside of it. They have missed the property outside of town multiple times, at least 5 times that I have called the company about. There have been a few times that I didn’t call about being missed.

When we lost our service with Waste Management earlier this year, Republic Services was the only option for our area. We live rurally in KS, so options are few. I had no idea what an awful company Republic Services was, or I would never have begun business with them. Without going into tons of detail, here are a few of my experiences:

On January 6, 2020 my garbage can was removed from our property because they lost the contract in our county to another company. On January 3 I mailed a payment in to pay the bill due January 13. Despite the no trespassing signs in our yard and a hose to pump out water from our yard they sent a third party person to come collect the container. They ran over the hoses and punctured several holes in it. I called the company to find out why my container was missing. Republic Services told me they lost my county's contract to another company. I also explained to them that I had just sent my payment in by way of money order. The lady told me they would close my account out and I would receive my reimbursement within 4-7 business days after the money order was received. She was also going to place a claim for the hose. If the hoses don't keep running we get tons of water in our yard.

Republic Services has the worst customer service. It’s basically criminal. I have tried working with the company on overpayments that they received and misapplied. I have contacted the company more than 5 times over the past six weeks regarding payments that needed to be corrected. I have called about overpayments totaling more than $1,000 during 2018-2019 and asked research and a refund be given.

Keep in mind the representative to your place will tell you, "You can cancel anytime." But they will ask you to pay for the contract fee. If you still have 3 month left for the contract then you will need to pay. And each year fee are keep up. This company is bad. Not honest. Especially to the people don't speak English well.

I spoke with a customer service representative in October because my bill had increased (again!). I told them I was going to cancel my service because I could get the same service plus recycling for half the price. I was told they would match the price, I had already payed my bill so I asked if I would receive a refund and I was told no but my next bill would be credited so my bill would be very low for the following 3 months. I received my bill and they did adjust the price for the next cycle but did not credit me for the previous.

I had some bags next to my garbage can that we’re not picked up when the garbage man came. I got a ticket from my village for the garbage bags. I called Republic Services about this and was told that someone will pick them up the following day by a Candice. It has been 2 days since this conversation and the garbage bags are still not picked up. I called back today and spoke to a Kayla and was told that she had to have someone call me back. I told her that I refused to have someone call me back and needed to speak to someone. She stated there was nobody to speak to. Not a supervisor or anyone else and the only way was to get a call back. Now I have another ticket from the village, my garbage not picked up, and the problem not resolved. Terrible service and horrible customer service!

Had this service for 2 months. In that time they've managed to miss three pickups, including a missed pickup, pickup. Took weeks before we received a recycling container but were charged for the service anyway. I work from home and saw a hot head driver operating equipment recklessly, no wonder everyone's cans are beat up. Cussed someone out in public over their phone, got mad because the neighbors' recycling cans were blocking a garbage can and actually had to get out to dump their trash. How is this company in business. 4 calls in 6 weeks? Never had to make a call to any waste company in my life up to now. Worthless personified.

Worst overpriced trash company ever!!!’ I was with the company when it was called Allied Waste and had no issues. Now I pay the same price over 100.00 to have my trash picked up once a week and they’ve missed that multiple times. I called customer service today to cancel and they won’t stop my service until the end of the month, won’t lower the price unless I agree to keep their service and still will only pick up once a week. They say they’ll do anything to keep you as a customer but customer service is so incompetent she asked me how many of their containers I have. The answer is none, they never gave us any Allied waste required that you use your own. This is all on top of being charged for a recycling bin we never had! How do you not know who has containers??

Service is absolutely ridiculous! I pay double the price for half the services in the past. I only have one pick up per week and they can’t even get that correct. Last three weeks I’ve had to contact them reference missed pickups.

Absolutely horrible, their billing department, accounting, and customer service departments are all horrendous. They create phantom invoices, over bill and then refer you to 3rd party collections because of their inability to fix their own errors. Find another alternative if possible.

This company here in the Hudson area use to be seaside and they were great at the trash pickup and the customer service. I have asked repeatedly as to when we would get the new containers no answer, my bill jumped from 38$ every three months to 52$ with no warning!!! Now let's get down to the cans, now if you're anything like me you get the hefty cans to make life easier for all who has to come into contact with them, mind you they are 70$ a piece!!!! My cans are destroyed, handles broken and the cans are left on the road or right infront of the mail box so that my mail isn't delivered, who the hell is going to replace 70$ cans and get these guys to stop breaking them, leaving them on the road or in front of the mailboxes!!!!

My name is Mr. Randall. Recard the first bad experience I had with this company is that they charge me for 2 or 3 weeks of service without having a container because they said they ran out but yet they still charged me. Go figure the second complaint is. Last week is scheduled to pick up for bulk items. Without the day came and they drove by and waved at me instead of stopping and picking up my items. This week I called and made an appointment for pickup. They schedule it for the second. Well they never picked it up. I called in and they said, "Well we changed it to the eighth," without calling me and notifying me of what they did.

They have raised the bill more than the wage increase in the US, consistently. My neighbor and I were sold out to this company. Amazing we have the same service (dumpster & size) and different billing amounts. I've had property damage from their trucks but that is disregarded. They know they have you over a barrel because of the contract they make you sign. Everyone wants you to sign a contract for trash service. Their contracts allow for them to raise rates as they deem necessary but if you get tired of having your account drained and cancel it will cost you.

The bulk pick up in my area as stated from the mailed calendar is Dec 31. On December 30, have called Republic Services to let them know I have bulk items that need to be picked up. Again, on the scheduled day (December 31) I called again around 3:30PM and that day the trash was not picked up. Jan 1 is holiday. Their office is closed. Jan. 2, I have called again for a missed pick up I was told that I was not clear when I called them about the pick up. This should be a very simple conversation. Until this evening of Jan 2 the trash is still sitting at the curve. Tomorrow, I have to call them again. This just shows how poorly they serve a paying customer like me.

We signed up with this company on the advice of the people we bought our house from. While pick-up service was fine they raised their rates constantly, it has doubled in a years time. I called each quarter and they never once worked with me. Their customer service people were always condescending. This last raise was too much so I signed up for a new service and called to cancel. It was the beginning of a new quarter, I had not yet paid for the new quarter and they had not yet done a pick up in the new quarter but the "customer service" person, Jessica, told me they would still charge me for the first month since it was past the end of the previous quarter AND that they were doing a me a favor by doing so. This is the worst company I have ever done business with. I would never recommend them. Find another alternative.

I swear trying to get an extra recycling container is like going through hoops I been trying to get one since last month and been having to call them over and over again. I tried to talk to a supervisor was denied by a salesperson who said I couldn't because there no point if they don't deliver one on the 7th I'm done and will call them to cancel the recycling this is so stupid. She kept talking over me and not wanting to listen. So disrespectable.

The company kept raising fees and adding surcharges. The recycling was hardly ever picked up when scheduled. I canceled service and now they are trying to charge me $89 to pick up the 2 containers. Not made aware of termination fees, had no contract so there was no early termination.

The company did finally pick up my garbage and apologized for the breakdown in service.

Our trash and recycling cost went up again on this last bill. When we called customer service they indicated that they would drop our bill to the previous invoice rate. That was a $10 drop. We went shopping and found somebody that could deliver the same services for $30 less per quarter. As a result I called Republic services to cancel Our service. Two things happened. They wanted to charge me for an entire months service for a single pick up. Nope. And then they wanted to charge me $30 to come pick up their own trash cans or I could drop it off in some remote area. Nope. All in all it was going to cost me $120 to cancel their services. Nope. I never actually had any difficulty with their trash and recycling pick up. They came when they said they were going to come. But their pricing and these hidden charges And numerous increases in payment for service over the last several years just is way over the top. Nope.

My regular recycling delivery is Wednesday. I received an email noting that because Christmas falls on a Wednesday, my recycling would be picked up on Thursday. On Thursday evening I called to report that my recycling was not picked up. Customer Service said that it would be picked up on Saturday, and said that my regular trash, which is normally picked up on Friday, would also be picked up on Saturday. I put my regular bin out Thursday night anyway, as the difference between Republic’s emails/website schedule info was not the same as what Customer Service told me on the phone. Recycling was picked up Saturday, but regular trash was not picked up Friday or Saturday. Called Monday morning, they said they would send someone tomorrow (Tuesday) to pick up the trash.

I was with Republic Services for many years, I canceled my service due to the fact that my bill was increasing almost every 3 months. I was able to go with another company and save 120.00 yearly and they pick up bulk items for free. When I started with this company years ago there was NO CONTRACT signed. Now they want me to pay 82.60 because they picked up THEIR containers. This seems very underhanded and I feel they are trying to squeeze every penny they can from me. Now they are threatening to send me to collections! This is not the first time I had problems with billing. I have tried dealing with customer service to resolve this and everyone I spoke with was rude and did not seem to care one bit. Also, beware if they miss a pickup due to weather or other issues. They still charge you for trash pickup.

I would have to say that since our pickup company changed to Republic, I have never seen such an unprofessional company in my life, and the opinion is not just my own as most of my community feels the same way. Runaway trash left in the road, cans carelessly thrown wherever or left in the road, I cant use my lids anymore as they threw mine away and when I called TWICE about the issue I was told that property damage would have to call back but didnt, I truly wish I had a choice in the company we use as it isn't our choice, but know that if I did have the choice I would dump republic in a heartbeat.

I never thought that on Christmas Eve that I would be angry enough to take time to make a post such as this complaint. On December 23rd, I noticed that our 1st quarter 2020 Republic Services invoice was for the amount of $249.83. Yes that's right, nearly $1,000. annually for trash pickup! Republic Services bought our former trash pickup company Able Services several years ago. They have raised our trash pickup fees over the years and we have simply paid the bill each quarter. With a $35.00 increase over the last quarter, we called neighbors ( some with Republic and some with other trash pickup companies ). We were shocked and embarrassed to discover that our neighbors were paying from $200. to $299. annually for trash pickup!! This has been going on for years! We have probably paid thousands more for trash services than people living on the same road!

Republic Services missed a pick-up on 12/20/2019. Although I called midday on the 12/20, I was told my trash would be picked up the following Monday. The only thing Customer Service can do is send a note to Operations. Operations has not responded once. In fact, I'm not even sure such a division exists. I suspect it may be part of Customer's Service "script" to give the false impression there is an entity who might respond to your concerns.

Several years ago we had a substantial increase, when I called customer service they explained it was due to high fuel prices. I was sort of ok with that. But it seems that there is an increase every few billing cycles. After fuel prices came back down there wasn't an adjustment the other way in my favor. Seems they use whatever excuse suits them at the time to justify their actions. When I initially signed on with Republic for my trash pickup it was 33.00 every billing cycle (3 months), now it likes a few pennies being 72.00. January just a few days away. I'm sure that there will be another increase.

I have called Republic services about missed pick ups about once a month over the last six months, now we have two weeks worth trash on the curb and have to call them a third time for missed trash...time to check to see if another company can service our garbage.

I’ve been a Republic Services customer for almost ten years. When we first started service it was ten dollars a month. NO CONTRACT, which means I didn’t sign anything with them. Due to the subdivision consolidation to one company I had to cancel with a Republic, I canceled on 11/29 and already prepaid for the month of December. They sent me the last bill with a charge of $30 for container removal and $32.67 for recycling container removal! When I called customer service they said “all our customers are advised of this fee when signing up”. I said I was NEVER advised of this otherwise who in this world would??? When I asked about the credit to my account for my prepayment their answer is “we don’t know when it will post to your account.” I told them they are very prompt to charge for money but they are not prompt at all to issue refunds. This is unethical and unlawful practice, I will keep making my word out so it doesn’t happen to loyal customers like me.

I am a new customer to Republic....held hostage to this company because of where I moved. Despite paying for services I have yet to have this company pick up anything despite the containers that have remained at curbside for the last 16 days. I have called 4 times, left messages each time and had one return call and she said she would call me back and never did. I am unpacking a house and have bags of trash and recycling stuffed in my garage because there is nowhere to go with it. Appalling...absolutely appalling....the worst EVER and I have been in 6 different houses in different locations. Someone there needs to get their act together and St. Louis County....I had better service in Jefferson County. How dare guy hold us hostage to this company!

I paid for services and they missed my very 1st pick up! Can't get through on the phone and my submitted online report says I made the report to them on 12/23/2019! Last time I checked today was and is 12/19/2019! They suck already!!

Republic Services is a price-gouging company. They sign you up by giving you a reasonable cost then add twice that in "fees" when you actually receive the bill. I am being charged $30 each to remove the waste and recycling containers from my property after closing out my account, plus an administrative fee and fuel/environmental recovery fee. The Fuel/Environmental Recovery Fee for removal of one container was $11.84. In total, Republic Services is charging me $47.79 to simply pick up one recycling container.

We have been with Republic less than a month, and already having major issues. Very likely we will be taking our business elsewhere. Terrible customer service after unauthorized removal of garbage dumpster, which caused major inconvenience as we had just moved into our new house and had a lot of refuse to dispose of. Supervisor refused to compensate us in any way, stating that they were not technically in error by removing the dumpster because it "did not interfere with services rendered" -- the whole point of having the dumpster permanently on the property is so that we can dispose of our garbage daily, not hold onto it for a week because there is no place to put it. Taking the dumpster did interfere with services rendered, because the agreement was to have a permanent dumpster, not one that can be taken away with no notice.

I usually don't have any issues with Republic Services to pick up my trash. But today was a very disappointing experience. We put our trash out the night before like always at the end of our driveway. When the trash truck came there was a car parked right in front of our cans. There was also another car parked on street at my neighbor's house across the street so the trash truck could not get through. When I noticed the trash truck backing up without picking up my trash, I called the company to see if they could come back to pick up trash when the cars had left. The representative said they would not come back as there was a blockage and they could not come back.

Stay as far away from this company as possible if you are a business looking for trash service. The account started out ok, but a year into service things took a turn for the worse. They were constantly missing pickups, and when we called for a pickup we would be charged additionally for the missed pickup. This wasn’t just a once or twice thing, but happened at least 1 a month. The fees went from $200 to over $500 before the contract was up. They were suppose to send a notice about the automatic renewal clause, but we never received. Just to be safe I submitted a certified letter with my intent to cancel the surface. I also notated the final check, and reminded them to come pick up their dumpster. They are still refusing to close our account, and have sent a bill for $2600 to close the account. Don’t make the same mistake, find a company that cares about customer service.

I went with Republic initially as that's what the prior owner had used. It wasn't bad at first, but they quickly jacked up the rates. In fact, every single quarter was more expensive than the last! See below for a history of the increase where over a year the cost more than doubled.

This company lies from your very first communication. There are transportation fees, late fees, delivery fees, pickup fees, administrations fees and more charges added to your bill with no warning or explanation, and questioning "customer service" just gets you more lies.

I was told that a particular fee would be waived at the time I signed up for service and I received a bill with the charge on it. Now Republic is saying they will charge an additional fee for not paying it. The customer service agent should not volunteer that a fee will be waived and then not follow through. I would like this taken care of or at least have the agent call and explain why she can't do as she said she would. She does not return my calls. The pickup service has been great - no problems there.

Resolved. Thank you.

The containers were picked up.

Updated on 01/20/2020: Someone got back to us but disappear since the holiday. We switched the trash pick up to Sunday. But still no service for Saturday and Sunday. I never heard back from anyone. I spoke to a lot of people and they having the same issues that we did. They said don't expect the credit.

Operations has consistently missed trash pickup on one side of the street. They have also consistently cancelled, without notification, the rescheduled pickup. Customer service operators are cordial but not much they are able to do.

Republic Services was supposed to remove an old loveseat from in front of my home a week ago-it is still sitting there. The first time I called they said they had no record for a pickup being scheduled. They promised to get the item Monday of the next week. Monday came and went, it's still there. I called this morning, they promised to get it today. Guess what? It's STILL HERE. These guys should run for office, because they have the lying part down COLD.

As I sat at my window this morning, I made a casual observation that completely shocked me. The serviceman was loading a recycled bin into his container truck with the lift. I noticed a single piece of paper escape the garbage can. He stopped the operation, came around his vehicle and proceeded to pick up that one piece of paper and throw it in his bin. I don't know him, but he and your company have my wholehearted support. Since your company has started the service in our neighborhood, I've not heard a single complaint. Congratulations to you and your service man. All the best to you and your people. May God bless you.

Awful experience with this company. I was a customer for approximately 5 years. Without reason or notification Republic Services suddenly doubled their quarterly pricing. When I called them to ask why, they simply stated there was a price adjustment in my area. I then gave them the option to reduce their pricing, and was informed that they could not do that. So I then canceled. When I did so, I informed them that I would return their 2 containers, and that I was not going to pay more fees for them to come and pick up the containers after they doubled my charges. Sure enough, they came the next day anyway, took their 2 containers, along with another container that was not theirs and then billed me another $60 to do so. Then I processed a Damage Claim with them to try to get the other container back and or the $60 fee taken off my bill.

Every time they come I have to go out and sweep up The street. Their billing dept. is the worst to deal with. I paid for a bulk pick up, that's a pre pay and they do not show up. They are terrible to deal with on the phone. Stay away.

I have had ongoing problems with this trash company for months. I have even called to make sure they really are picking up on my scheduled pickup date so not to leave my trash bin out too often. Because sometimes the trash has been missed and not picked up until the nexted scheduled pickup day the following week. I call before they close to let them know I haven't been picked up and I don't want my overflow trash left out for animals to get into. But their customer service tells me it will get picked up and it doesn't happen. Then when I call the next day they tell me that no one noted a missed pick up so I go through the same routine day after day. Then it gets to the weekend and my trash is now sitting at my curb all week almost and I get to call talk to their customer dis-service people to try still to get it picked up. It's so exhausting and to top it off I pay for this (DIS)service!

It's after Thanksgiving, our bins are overflowing and they just missed the pickup! We call every day, they say that they would escalate the issue and they'll be there tomorrow to pick up. 4 days later and we hear the same escalation story!!! They just say the same script and nothing happens. Just come pick up the bins! I called again today, another customer service person goes... "sorry about that sir, have we missed your pickup by more than 3-4 weeks?".. Weeks? WEEKS?! This actually happens? 2 months ago they missed pickup by days, we called and called, then they had the audacity of charging us for 2 "Special Pickups" on top of the monthly charge. I'm going crazy with this company!

Horrible business practices! I first signed up in late August 2019 and was asked for a partial payment upfront which I paid via credit card. The invoice arrived shortly afterwards but my partial payment was not applied. After numerous phone calls (each time I was told that the payment was lost) they finally "found" it and applied it. Another quarterly invoice arrived with a due date 12/05/19. I mailed a check on 11/15/19 and the check never cleared the bank. I called Republic Services last week and was told they do not have the payment. Because the due date was approaching, I paid it via credit card last week. Surprise! I just checked my bank statement today and they cashed the check I mailed over 3 weeks ago. I do show a credit on my account but this has been nothing but a hassle! Wasting my time with frustrating phone calls always trying to reconcile payments. How difficult is it to process payments????

Republic took over our trash service. 3 out of 3 weeks they have failed to pick up on the assigned day. We asked if they would just switch pick up days to the actual day they would be picking up. I was told that our day would remain as listed and that they were sorry for the inconvenience. They can't even assure me what day it Will actually get picked up. Maybe a day late or 2. They're not sure exactly. I asked if there was a manager or someone in charge who might actually care about a customer having an ongoing problem like this. It also leaves us open to fines by the city.

I recently discontinued Republic Services after seeing my bill go up significantly pay period after pay period. A while back (years ago), they had acquired a local waste collection company in my area. As a result, they switched our service to use their containers, schedule, etc. Well after seeing my bill increase after 3 pay periods, I discontinued their service. Shortly after that, I received a "late fee" out of nowhere and most recently (just yesterday), I received an $88.65 bill for container removal, fuel/environmental recovery, and solid waste recovery fee! I called into their 'customer service' number to inquire and dispute those fees and was transferred, only to be disconnected without an attempt to call me call-back! (Yes, they asked for my number 'in the case' we got disconnected). Bad customer service, unfortunately. Republic - you need to make this right.

Absolute ridiculous company with the worst customer service ever. I submitted a transfer for my services from my old home to my new home back in October. It is now December and STILL have not had a trash pick up. They can’t get their billing correct, overcharge every time leaving a credit on your account. They don’t pick up as scheduled and all they can say is “sorry for the inconvenience”. They will be sorry when I call the local news and tell the story how awful they are. You don’t even get a local rep when you call the local contact phone number! I spoke to someone in a different state every time. They suck and they know it but they don’t care.

I just wanted to say you should be ashamed of yourselves charging $100.00 to drop off cans and have no option to pick up or drop off when you end service or start service. I just had to switch to you guys because Rumpke no longer services our area and I received the bill and it says $174.00. Haven't even had trash picked up yet.. When service was set up the lady told my husband $50.00 to drop cans off. Today it says on the bill $100.00.

I have read through the other reviews and this is just a repeat rant about the Republic company! They are dishonest and are the highest price trash company in this area and the price just keeps going up! We're done! I have been overcharged for container pickup as so many others have as well. I will post this on as many sites as I can to prevent others from being taken advantage of! We are putting a complaint into the attorney generals office. I also have a son-in-law in Lansing in the State House of Representatives and he loves to defend the citizens rights! Maybe the rest of these people that have been taken advantage of will be vindicated.

Hi, I keep requesting for 64 gal recycle can online but nothing happens. Phone wait time > 40 minutes. Can someone fix this? I just need recycle can but I am tired of wasting time and keep following up with no results.

Republic Services acquired my disposal service about a year ago, my bill was always 90 dollars for 3 months service. Every bill gets higher progressively, I called to cancel and was told after offering to “get me a better rate” that they would charge me 30 dollars to pick up my trash cans. I did not sign for this charge and I will not pay it. This is the second time Republic has taken over another service, Once in another city. This is a shakedown operation and should be avoided when possible!

Missed trash pick ups over billing, can only read response off of computer screen. Use this company at your own risk. Two weeks in a row they have missed my trash. They can't come back to get it. I've nowhere left to put my trash. Ya call the place and it's just someone reading from a computer screen and that all they do is read from the screen.

I’ve had Republic Services for years and they were always good on not forgetting my house. I’ve had neighbors say that they were skipped several times. I recently added a can. They said that it would be delivered on our trash day and it wasn’t. It showed up a couple of days later. Now I have a bill for $70 for a receptacle delivery! I was never warned about this charge. Pretty shady business practice. I will be canceling my service tomorrow. I’m not paying that fee. I guess I’ll let small claims work this out if it comes to that.

Two weeks out of four weeks this month there has been no trash pickup. We always take the trash out to the end of the driveway the night before. I called customer service today and I was told there was not anybody to service the account until the next week, they were short-handed and Thanksgiving was coming up. Now this is not the first time but I have two completely full bins and Thanksgiving is coming up. This service is completely unacceptable.

My business partner set up service with this company. Was told we could get service. Had them come out and was told we could get service. The day our dumpster was to be delivered got no call or delivery. Called in. Tried to contact a supervisor about the issue and got no call. No response. Just got given excuse after excuse. Their customer service says something just to get you off the phone. Do not go through this company. They don't care about customers and will not return phone calls like they say they are going to. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN!!!

Four homes on our street are new customers. We were charged a fee to have the cans delivered but they have never come to pick up any trash. We call everyday and they promise us pickup next day and nothing happens. Don’t take a chance on this company. You will be sorry!

Republic Services missed picking up our trash on multiple occasions. When we contacted them, they said they would get it the next day- NOT! Then when we canceled them, they billed us for the 2 months following the cancellation and then charged us to pick up the trash cans. I asked and was told TWICE that a supervisor would call me to no avail. Their customer service people were ZERO help when it came to arguing about the amount due. For the simple fact that I didn't want to continue dialogue, we paid them what they said we owed them, though I have a HUGE problem paying someone to come pick up their equipment. I WILL NEVER DO BUSINESS WITH REPUBLIC SERVICES, EVER!! They are customer NO service.

They miss my house on average 1x per month. I call and they tell me that they will swing back through -- nope. It sits until the next week. Extremely poor customer service - unprofessional! Don't use them -- you'll be sorry!

I have been charged for a garbage can rental fee for multiple years. I have always owned my own can. The bill says "R" which apparently stands for rental. I would still not have noticed except that my gf pointed out that "R" was for rental. It is not explained anywhere on the billing or the website that "R" means rental - heck, I thought it was either a regulartory fee or an extra fee for my rural location. My billing when I first moved into my current address had no rental on it which Republic says was "mistakenly added on". But here is the kicker... They will only reimburse me for 2 years. Sooo now I have to go over all my billing - (yes I have every invoice) and file a formal complaint with the AG to get the rest of my overcharges returned to me; or let them just get away with pulling $$ from my billfold like a common thief. It's probably only $20-$30 but it's the principle of the matter.... What should I do?

My wife and I moved into a new house this past winter and called up Republic Services to update our address. The rep I spoke with made the mistake of creating a 2nd account for us instead of simply clicking "update" address. Now we had 2 addresses to pay for apparently. A few months later we had a service interruption (they stopped picking up our garbage) which is when we discovered we had 2 accounts open- I had only been paying for the old address. I asked them to delete our old address from the system, and transfer the payments from the old house to the new house. They said we'll have our team call you back later in the week to confirm everything was back on track.

I would like to share negative experience with Republic. I was a very good customer for two years, since we moved into our new neighborhood. About two months ago I received a bill with about 30% (!!!) price increase (for removal of residential trash from 121 to 163$ for two containers twice / week). I called their customer service and was told they had to increase the prices. I asked to disconnect and received a price of 80$ / two a week for one container from their competitor. I was happy to disconnect. I was told that Republic will collect the bins and charge me 60$ fee for this service. I agreed.

We had a 3-Year contract for an 8-Yard Cardboard Recycling container to be picked up and exchanged weekly for $83.36 per month. At the end of our contract - without communicating with us in advance - they increased the rate by more than 20%. So, we cancelled our service. Then they charged us a one-time container removal fee of $109.73, which is more than our normal monthly fee for exchanging our container every week. Ridiculous. Additionally, when you call Republic Services - even during normal business hours - you talk to an answering service. If you want to discuss issues and/or cancellation with an account manager, they take a message and inform you that an account manager will call you within 24 to 48 hours. HORRIBLE CUSTOMER SERVICE! We recommend calling Waste Connections. They are a better company with lower rates and better customer service.

I don't think this company is even worth a 1 star. They are a joke and service is terrible. They have left trash behind, the recycle bins have been left un-emptied and they allow their garbage to fly around the whole neighborhood and they're all too lazy to pick it up. They have "policies" to enable their laziness. This week was Veterans Day and many of us on "this side" of the street assumed that because of the holiday everyone would be picked up a day late..(another policy). BUT NO...they decided to stick to the normal schedule leaving many of us without trash removal. READY FOR THIS? The other side of the street was picked up and although the rest of us were ONLY ACROSS the street, (literally a stone's throw) these lazy butts refused to finish the job.

I recently had a dispute with Republic Services as I had been overcharged for years. They were charging me almost double what my neighbors were paying. I tried to get the same rate as my neighbors, but they didn't want to give me that rate until I called to cancel my service. By then it was too late as I had already hired a new trash removal service. Years ago when they delivered my trash bin I was charged $35 for the delivery. Now that I cancelled the service, they charged me $39 to come and pick up their trash bin. What a racket!! Republic charges all kinds of fees and seem to charge you for every damn thing!!

Had a past due balance. Got my services so call SUSPENDED and when I called and paid the bill I was told services would resume MONDAY THE FOLLOWING WEEK! Which is my normal day of pick up! Monday came and went. I called in my way home and was told, "We will pick it up on the next day or by Wednesday 5 at the very latest!" Again I called back Wednesday evening with the customer service giving me the run around saying I was never placed on a "missed pick up list" that probably never existed!!

I was with republic for 5 yrs. I always had a hard time with them, from their fuel surcharges that multiply every quarter to their mysterious add on taxes, then theres the rates that appear without warning, increases increases! So i had to go to another state, my account put on hold until i returned 6mo.later the same 200.00 credit that i had paid toward my account in advance, just vanished! I called, and ws told.. Sorry you dont get that money back, we take it because after 6mo.our system updates and clears out all credits back to us, in other words they are thieves!! This happened twice to me in 2 yrs! They stole my money! Recently i called to cancel their ripoff services, i first talked to matthew in vegas corp. Senior advisor, he said republic will send me a refund, Guess What? It never happened! Another lie! Then he becomes unavailable, shauna calls me from ceo don s***** office, and tells me: dont call here anymore, that she runs the show, and shes the boss, and then calls me a P O.S.trash! And im not getting a dime back ever! Then hangs up. I call back to ask to speak to ceo don s*****, shauna tells me ha ha im his secretery and what i say is the rule.. And that i will never get a message to don s*****, because i wont ever put you thru! At this point im going to blast every social medoa i can ,until i get my refund due. And i also happen to have a wealthy uncle that owns quite a lot of stock in republic, so i will be seeing my uncle soon to discuss this behavior of republic services, beware people, be cautious of republic services!

Never pick up the trash on time, they don’t advise when they are delayed or not coming at all. They’ve missed my trash for 3 weeks in a row and all I heard was, "You’ll be put on the missed pickup list" just to be missed then as well. Your call center is trash as well because your agents don’t know ** either. I am going to blast you on every social media platform there is so that everyone is aware of you all’s bs service!!!!

3rd call today in reference to trash that was scheduled for pickup this past Monday. Significant amount of trash left in trash bin. Was told on Monday that maybe the trash bin wasn't shaken enough. We will get someone out to pick up trash. Tuesday trash still not picked up. Was told that it would taken care of by the end of business day. Today is Wednesday. Made another call and another apology along with a promise of someone from my area main office calling me by the end of business today. I don't want a freaking call. I want the service that I pay for!

Called Republic Services to ask question about the bill and also to ask assistant on how to lower the bill every month. Spoke to Stephanie from the Longview Office and was told that she will tell the Sales Rep, Chris ** to call me back, I waited and waited, one week passed never heard from either one of them. I called customer service and spoke to Barbara ** and was promised to send a form for a new agreement. 12 hours passed never received an email from her. Republic Services has the worst Customer Service. If we have an option, we already drop their service but we don't. None recommendable. They need to train their representative to be more compassionate and take ownership of the problem/issue. Very disappointed on how was treated as a customer.

We have had to deal with Republic since they took over our route from Groot. We did not choose to have them as our 6 flat garbage service. Since taking over the route we have experienced a number of missed pick ups and inconsistent service. Excuses included a new route driver. The driver did not show up for work and there wasn't a substitute. Just to name a few. Most recently I was informed that in order to get a credit on my account for a missed pick up I need to call within 24 hours. If this is the case then there should be an after hours answering service to take messages.

Was forced to use them. After calling them and marking arrangements to pay half of past due and making the rest the next Friday they said it was fine then picked up my stuff and want to charge a high price to bring them back. They lied. Will be starting a petition to remove them from our neighborhood.

Been with Republic for a couple of years. Never a problem with my pick up. Never been late on a payment (always early). Recently they charged an old method of payment and to boot on a date other than the due date. The card naturally was not accepted. After two calls requesting a return call from billing I waited. I have heard nothing. My experience is that the billing department does not give a hoot about customer service or resolutions. Otherwise the actual pick up service has been right on spot! They do need to train their billing dept. in how to provide basic customer service.

We have been with Republic Services for three years now in the Denver metro area. In the beginning, they were spot on every pickup day and never missed a pickup even in bad weather. Obviously something major changed in the last year. In the past six months we have had over at least 20 missed pickups, for undetermined reasons. The first couple I never called and told them so that is on me. After the fourth one I started calling and that is when the lies and extremely terrible customer service started. I have now spent over 15 hours on the phone communicating between different supervisors with nothing resolved only false promises. This company is falling apart and I refuse to give them money for services they can not fulfill. If you are looking to do business with this company do yourself a favor and don't even think about it unless you like getting lied to and throwing your money away.

Our garbage is supposed to be picked up on Tuesdays. For the 4th time in 9 weeks, our side of the street has been missed. Several calls into the dispatch (each time it's been missed) has yielded ZERO results. The first week, it was never picked up, even though they said they were sending a truck out. This week (after blasting them on social media), I was told they would pick up on Thursday. It's 1:30pm on Friday and the garbage still hasn't been picked up.

Service was fine. I call when I need pickup. They come. Just don't leave anything valuable in surrounding area!! Need to downsize and am told I can never have this business in their service area or they will "enforce the contract". I know of no contract like that. And very sick of the fuel charges for all the months I never call for service. ' 12.70 / month.

I have a 3 yard container already paid for in front of my house. It was supposed to be picked up on Saturday. The driver without even touching the container or trying to remove it said it was too heavy and more or less implied he would remove it for a tip. I had to call Monday to follow up and told them the story. They said no problem. They would remove it Tuesday which of course they didn’t. Come Wednesday 10 minutes before they close they leave me a message it’s too heavy. It has wood cardboard and nothing really heavy like concrete or dirt. They took other containers I had with no issue so the moral of the story is tip the driver or your trash won’t get dumped.

RWS changed their pickup schedule for recycles in our area after about 2 weeks of service. This, along with continued MISSED pickups caused me to cancel service. We had just paid, and only used the service for less than 4 weeks, I was due a refund. I've been working on this since JULY 22, 2019 and STILL do not have a refund. I've asked to speak to supervisors, had refund dates promised, and even had a customer support supervisor tell me that the refund comes from the local branch of service, only to be told later that wasn't true. I'm not sure where to turn next, I feel like we have no recourse and they are just hoping we will give up and go away. That is not likely.

Have been a customer of Republic for over 20 years. Understandably the cost of service has increased over time. That's life. But I was more than a little outraged to receive our most recent billing invoice to find that our quarterly cost had increased by over $35. If you do the math, this represents a 21.6% increase over our last bill. I'm no genius, but I'm a little hard-pressed to come up with another business that has had the audacity to give themselves such a price hike for their services and still be able to keep their doors open. But Republic Services is a big company and I am but a small person--65 years young and still trying to find my way in the world. If I eat all of the vegetables on my plate, maybe I'll come to understand such complicated matters one day. But that ain't today.

The company did in fact finally pickup my trash 3 days late. I follow the process and opened a ticket for next day pickup for a missed pickup (notes in the ticket were that I didn't leave the can out - not true). Only after leaving a 1 star review and 2 more days, did the issue get resolved. I'm upgrading my star review to 2 stars and no more as I was not satisfied with the overall experience. I truly would like to see overall improvement. I'm still dissatisfied that the notes of the ticket imply that I didn't leave the can accessible, when I know the can didn't move from Sunday PM until I got home from work on the 31st.

I have had several missed garbage pickups first called in August, did not bother until I had enough of the every other week or at best two weeks in a row normal service. I have called now twice in October, each time, they state the problem will be sent to supervisor and will be picked up in two days, only happened once. Do not, do not, use them as they do not provide service, they never seem to correct the issue - entire side of street missed - really - multiple times.

Our bill for 3 months is now $161.55 for one 90 gal, 1 lift per week residential. They charge us a $40.10 for Total Fuel/Environmental Recovery Fee. Customer service says everyone pays that! Lie. My neighbor a few doors down pays $48.60 for 3 months with no Fuel/Enviro/Recovery Fee. They told us we were paying that much because we been their customer for about 20 years and payment goes up every year. They also said, "You should have called and ask years ago," if they had any deals going on. All the money we overpaid to them all these years they said was our fault.

Absolutely horrible company. We used them for a few months and things seemed fine. We needed to upgrade out dumpster because we had 3 events in a weekend that generate a lot of trash. They started charging me for the upgraded dumpster weeks before it was delivered and then they delivered it half full making it useless for what I needed! I have called and called trying to get help and they just keep filing complaints for me but no one actually calls me back or helps. The customer services line can't actually help and can't give you the number for the local branch. Corrupt business and zero customer service. Canceling asap.

Roseville, MN 55113. Did business with the republic for many years. Bills has increased dramatically. Walter gave us a good quote. So I called the republic and wanted to cancel the service. After know the reason I will leave, one lady in republic would like me to stay her company and said she will lower the rate. After three months gone, my rate did not change. I called again and another lady said she will take care of it. But my rate did not change. No way, I have to cancel my service at October 11, 2019. One gentleman said he will charge $30 for container removal fee. I said it is Ok. But they charged me $61.51 instead of $30. I called back and asked bill question. One lady said something wrong happened and she will take care to correct it and let me call it back in 2 days. After four days, I called back and they said nothing wrong. I have to pay. In my experience, Republic is not reliable and dishonest.

Oakdale MN 55128. Did business with this company for many years. Bills have increased dramatically. Called and tried to negotiate a better price. No deal. Cancelled service. Was informed that there was a $60 pickup fee for their containers. Thought and expressed that was ridiculous but just to move on ok. Was told containers would be picked up in a week. 2 weeks later finally then was my bill was $170 and past due. Talked to them again. Was told they would drop it to $58. Ok waited for online billing to change.

I have only been a customer for one year. Within the past year I've had to call this company almost monthly to have my recycle trash picked up. There is never a valid reason given as to why the trash was not picked up. The normal routine from customer service is, they send a notice to the "Operations Manager" to have the truck come the next day; it never happens!! Here is my thought---when Republic does not pick up the trash (outside of holidays and bad weather), I will bring my trash to them! I will be happy to bag up my trash and walk it into their office! I strongly recommend this strategy to anyone who is dealing with this issue! I am happy to discuss this matter with anyone from Republic who is capable of making internal changes that will provide a service that customers are paying for!

My company uses Republic Services for our waste disposal. We had issues where they were billing us for services we did not ask for (additional pick ups). We asked them multiple times via email and calls and were completely ignored. We asked them to cancel our service multiple times due to these issues and they just completely ignored our requests. Months later we finally got a reply and they said we had to send a certified letter to request cancellation (this was never mentioned to us in the multiple calls or emails for months of us asking for them to cancel our service until it got escalated). I am not sure if they purposely overbill to steal from clients or if they are just incompetent. Either way I would recommend that no one do business with them. There are plenty of other good providers.

We had Republic Services at our previous home for 13 months. On 10/28/19 I called to transfer the service to our new address. I was advised that our service day would be Mondays and we could start that coming Monday. CSR indicated that if we moved the can ourselves it would save us $75. Gladly! Monday came and went, no garbage pick up. I called Tuesday and they agreed to pick up on Wednesday. Wednesday came and went, no pick up. I called Thursday and after a lengthy explanation was told that they couldn't even find my account. I requested a supervisor. After another lengthy explanation the supervisor started a new account and promised to call back by the end of the day with the new account number and pick up day for current garbage. No return call. I called again and requested the same supervisor by name.

I recently started weekly residential trash service with Republic. Signing up was easy, the rest was horrible. It started with them delaying my dumpster delivery twice without any notification and having to call twice to find out what was going on. A week later when they missed the pickup and I called to find out they hadn't pit me on a route but said they would put in a missed pickup ticket and get things fixed. After waiting for several more days, I had to call again as the dumpster was still not serviced.

We have had service with Republic for a few years as they bought out our previous provider. After calling to cancel our service we had our last pick up and they picked up their container. Now I get a past due bill? I was paid in full until they charged me approximately $40 to pick up their container. HIDDEN FEE I did not agree to when they purchased my original trash pick up company. HIDDEN FEE they did not inform me of when I called to cancel service. I was not given the option of returning the container to them myself. It is their property they want back and they charge me to get it back? Called customer service and was told, "Sorry not sorry. You are responsible for the fee." Definitely will not be using their service at the new house.

We had this trash company about a year. Been multiple times the trash was not picked up on the day of service which was Monday.. Tuesday came still nothing.. A Wednesday came they finally picked it up. The next week the same thing. No show Monday. No show Tuesday. Wednesday they picked it up so I decided to start putting my trash out for Wednesday since it seemed like they changed their date of service and didn't tell us.

I canceled my service with Republic after many late pick ups. The last straw was when they were a week late picking up my trash. I cancelled the service before the next bill was due, but I still got billed $30 to have my trash can (full of trash because they were a week behind) picked up to end service. I had to pay a fee to have you bring me the trash can! Why do I have to pay to have it picked up? I called customer service and was basically told, "Sorry but you owe us this $30." I was not told when I started service there would be a fee to have the trash can picked up. Only that there was a one time fee to deliver it. I was even charged a late fee for the $30! Who can I send my bill of late fees to for all the times my trash pick up was late?

I canceled service with Republic about a month ago. I have now called five times to have them pickup their receptacles. Each time customer service gives me a pick up date but does not pick up. I’ve left my receptacles in front of my house for 3 weeks but no pick up. I’m ready to call my Township to file an official complaint.

Updated on 12/30/2019: This is a follow up post to my prior complaint about our horrible experience with Republic Services. The service has remained the same, missed trash pick up every other week on average. They quit responding to my complaints about missed pick ups but they sure know how to send the bill out on time. I'll be going with another trash service in the new year.

After requesting stopping service in August 2019 I was still being billed and Republic Services was charging me a trash container removal charge of $30.00 to come get their container I never agreed to this charge and the company continues to charge late fees if you don't pay it. The company does not care about not having agreed to this prior to to starting service. The company would not resolve my complaint and customer service was a waste of time. I would not recommend anyone to use their service unless you want to be charged for unauthorized fees.

I cancelled service Sept 30, 2019. All I need is for Republic Services to pickup their trash can. I have been told every week it will be Thursday. To date they have not picked up. I am exhausted after calling customer service. They don't have managers to escalate issues to. They can't transfer me to the department that's actually picking up the can. They are terrible and I would never recommend this company.

I started trash and recycling service in early July 2019. 3 months later, Republic failed to pickup my recycling on its scheduled pickup day even ONCE. I created multiple missed-pickups tickets, and those were never serviced either. Over a total of 3 months I contacted them more than 20 times, and they simply did not provide the service I was paying them for. Additionally, they gave me a 2nd trash bin that I never asked for. It took them about 4 tries over 1.5 months to come pick up this additional bin that was never requested.

Cancelling with this company was a nightmare. I was moving, and called them BEFORE my last invoice to cancel, turned OFF my auto-pay and then they still took the money from my account for 3 months of service. When I asked them what to do, they told me to call my bank and cancel the payment. THEN they told me I had to wait 6 weeks for the account to close and they would mail me a check for the 2 months difference they owed me. Today I see a charge from them - I call and they say I have to pay $85 for the cans to be picked up! I asked her, why did no one tell me this in the SIX times I have called and talked to you all over the last month. She didn't know why... Horrible company, horrible customer service and business ethics. Also note, they raised my price to almost double over my 6 years with them. Terrible.

Used Republic for almost 20 years. Needed to change after several time missing pickups. Sometimes they would make an effort and pick up a day or two after we were "skipped" but other times we just had to keep trash or recycles until the next week. Requested refund for missed pickups with replies that they do not give refunds. Once we canceled service Republic charged $60 to pick up empty cans. We never agreed to pay such a fee and decided not to, now we are receiving letters, and phone calls and are being threatened with collections.

We have had our fair amount of money issues, We called in early September 2019 to discuss that our bill would be paid on 9-20-19, the day of our next pickup. The rep said she would note the account so services wouldn't be affected. So 9-20 comes and the garbage isn't picked up and the bill was paid. So we call and they have added a $35 interruption fee on 9-13. So we cancel services. Then they send us a bill for picking up the cans and other fess for $130.00. I called and they won't do anything so I said it won't be getting paid. We shall see what they try next. If at all possible don't use this company.

I have used Republic Services in Grand Prairie, Texas for over 24 years and their service is awful. They just don't care about resolving customer complaints. They have skipped picking up my dumpster many times and are virtually unresponsive. Well, they say, we will give you an extra pick up on another day that they are already scheduled. They won't credit your account for the missed pickup. They also spilled paint from one of their trucks on my driveway. Oh, they said "that's terrible...I will send out a supervisor to inspect the damage and remedy the situation". After 3 weeks and numerous phone calls, no one ever came out to inspect the spillage. I plan on visiting my city council and complaining about their lack of service. They apparently have a contract with the city.

I will not be using the trash pick up services for approximately 6 weeks because the house will be vacant until the new owner moves in and they begin trash service. Republic Services will continue billing until close of escrow even though there will be no pick up at the location until the new owner occupies the residence. That is, in my opinion, theft plain and simple. I am no longer using a service and yet I continue to get charged for it. When a consumer no longer needs a service and cancels, the service and the charges should be discontinued immediately. However when the company does not pick up, there is no compensation, and in the event you have an extra bag of trash they are more than happy to charge more. Because a consumer has no choice typically in which utilities are available for use there should be common decency in how businesses treat their customers. Incredibly disappointed in this policy.

I called Republic Services today because the trash was not picked up at our house last week due to the strike. I asked if I would be charged for the week and they said that they would be doing a double pick up. A double pick up means you have trash coming out of the trash bin, that's their definition. I explained I only had trash inside the trash bin and that I did not want to be charged the week they did not pick up. They told me they would credit my account. I specifically called Republic Services because I figured they would try something like this, to charge me for the week I didn't receive service. I consider this an extremely deceptive practice.

After being a loyal customer for 20+ years, we decided to change providers due to the price increases for weekly garbage service. When I called to cancel service, I was treated rudely and promised that my empty garbage can would be picked up within the next 10 days. Nearly 4 weeks and 3 phone calls later, the smelly can sat at my curbside for the entire month of August. They even had the nerve to bill me $30 for picking up the can, when in fact they did not pick it up. They finally did come to pick up the can, after 4 weeks, but refused to waive the $30 fee for picking back up their empty can. There are many garbage companies out there for a fraction of the cost (I am paying 1/4 what I was paying) who deserve your business, this company is not worthy!!! Shop around!

I was a loyal customer with Republic Services for 4 years. Every year, the price for my trash pick up continued to increase to $115. When I called to cancel my service because the rate was too high. I was able to cancel without a problem. However, what I wasn't told was that I would be charged $84.91 for Republic Services to pick up their trashcans. I received the bill in the mail 3 months after my service was cancelled. When I called to inquire about the fee, I was told that someone would look into it because I should have been informed of the charged when I cancelled. I am not satisfied with the lack of resolve. To be charged $84.91 to pick up their company trashcans is absurd, it's a total ripoff.

Since the city of Renton, WA switched from Waste Management to Republic Services, the service has been completely unreliable. We have had to call about 15 times in the last year to report failure to pick up. It never gets better despite the lip service. It's like they're practicing to be a real company someday. Sick of it and not holding my breath.

Republic Services was a mess from the very start. When I set it up I ordered one trash and one recycling and they told me that next trash day they would deliver the containers. That did not happen. It took over a month before we got anything and at that point we only got trash. One week later we got recycling after about 4 calls to Republic. First bill comes in, which was very high, because for some reason we were charged for the entire month we didn't have any containers, but not only that, we were apparently charged for THREE containers. Never got a refund on that by the way. When cancelling it took about 20 minutes on the phone because for some reason I was transferred to Georgia, who of course was confused as to why I was transferred there when I live in Minnesota, so they had to transfer me back. After cancelling, it was fun to find out that 5 months later they still sent a bill....

We recently moved and signed up with Republic because that is what the previous owner had. While they did deliver the cans on time it was all downhill from there. We had service for about 4 months and in that time Republic missed pick up about 50% of the time. We would call and they would promise to pick up the next day. Still no show. For the most part we would wait and hope they showed up the next week. The excuses were many but, at the end of the day, Republic was basically incompetent. To add icing on the cake, I now have an invoice for $90.79 to pick up their cans. The invoice is credited $66.16 for unused leaving a balance of $24.63. I called and requested they waive this based on all of the issues and the missed pick ups and they refused to do so. I guess we will see where this goes.

Worst trash company we've ever dealt with! They selected which bags they wanted out of my trash can and left the rest laying in my alley. I called multiple times to get my trash picked up, and each time, there's an excuse, or they just keep rescheduling. This is unacceptable. They refuse to pick up my missed trash. ***Beware*** Don't try complaining on social media - they blocked me! What an unprofessional way for Republic Services to handle business when THEY are at fault!

We recently cancelled with Republic Services because our service was not always good. We had times that our cans didn't get emptied at all or somehow didn't get emptied all the way. When our trash/recycling got skipped I made a phone call. They promised to be back out in a couple days but never showed up. When I got charged a bin removal fee I called to get that waived since our service was bad at times. I found that their customer service is bad as well. They took no responsibility for the bad service saying it was completely up to me to continually keep calling when the truck didn't return. (And that was a supervisor.) Several of our neighbors had Republic Services as well and have experienced bad service. I think every one of them has discontinued their service with Republic.

Apparently when you cancel your service, they'll wait until the end of the current month, then charge you half your quarterly bill to remove their containers. Not surprising they don't talk about it on their website, but it would have been nice to know the terms, as I would have scheduled it better.

First they delivered the trash can 3 days later than agreed upon and then less than a month later erroneously billed me for charges I had already paid for. Within the last 2 months they have neglected to perform their weekly pickup twice. The first time they made a pickup the day after the scheduled pick-up day. The second time was 4 days ago and I'm still waiting.

When we canceled our service they sent us a $71 bill to pick up the trash can that is more than our bill. We asked if we could drop the old trash can off, we were told no. It has to be picked up by their contractor. We have been waiting for a month for them to pick up their can and still waiting. Use anyone other the Republic Services.

I was with this company over twenty five years. In that time frame the company changed owners and names three times. Two years ago they stopped picking up my yard waste so I called them and they said that I never had yard waste removal. So this year I chose to change companies so I sent them a notice of cancelation.

I am very disappointed, I am paying for a service that I did not get, they missing pickup frequently, and now I moved to another house, I did the mistake to just change my address, they charged me $66 to remove the container and put in the new house plus others fees. I am very upset. I recommend if you have option never use this company, my bill move from $36 to $143 this month, just because I moved my address, the service is the worst as well they miss a lot of pickup and I have to deal with the container full.

I transferred the service from a previous location, the amount went up initially. Each quarter, the price kept going up. I canceled my services, I received a final bill for the container pick up, which was not explained to me in the beginning or the end. Total Ripoff.

Big thanks to the customer service staff and team, in resolving my concern regarding payments charged. They were prompt in addressing the request and concern.

I'm another victim of the experiment of the City of St. Paul dealing with the scam artists at Republic. I have been trying to speak to a supervisor at RS for around 6-9 months regarding the billing on my account because I was getting overcharged. After many months, I got a call back and the woman who did not offer me a solution, and to my surprise she was going back and forth to speak to her supervisor. I asked her to put this person on the phone. I spoke to Mr. Romack ** who was shady and very disrespectful as if he was a dictator. I was very specific with him that I am a customer and I'm not under his supervision. On a follow up call, he lost it because I called him out on his unethical behavior. This company has to be investigated for their practices, tactics and billing. This is a crime against good paying tax-payers. Who appointed Mr. Romack ** to a position that would require emotional maturity to handle customers and not animals.

Republic Services have contract with Gwinnett County. Calling county tomorrow. My mother paid for the 6 months Jan-Jun yard waste pickup $45. She went to Europe for 6 months and RS is sending bills for the new period July-December. Then two weeks later late fee, then collection department. I called customer service and lady told me that we must pay new bill and late fees because we did not stop service (service is still "active"). My mother never signed for service until canceled. Then I spoke to different person (I have recording) where she told me that if I pay $45, I don't need to pay late fees. Paid $45 right then, but now month later I am getting new bill for $35 (interruption fee). I asked customer service lady to cancel my mother's account today. She said that she can only do it at the end of the month. And payment that I made for $45 is not returnable, because it is already processed.

I had trash service with Republic Services for several years. Service was not that bad, but do not believe the price you are quoted for a 2 yard residential dumpster. They always find some way to add something on (Environmental Fee, Fuel Recovery Fee, etc.). The monthly price always increased over time as well, from the quoted $72/month to over $100/month. When I called to complain, they lowered it for a few months and then it started going right back up. DO NOT SIGN A CONTRACT!!!!

Republic Services are nothing but liars and con artists. My trash has been sitting out by the curb now for several weeks and I’m constantly calling and they LIE stating someone will be out the next day to pick it up. And that a supervisor will be contacting me within 24 hours. Every day my trash just sits by the curb and no one calls.

I cancelled my account at the end of a quarter (6/38/19) and was told to have the container out for the next week’s pick-up day for my housing addition. It was not collected. Called them back and set up another pick-up date. I missed the date. My fault. Set another date for 8/19/19 and again, not picked up. Customer service is “surprised “ at this. I was then to be set out and to be picked up no later than 8/36. Surprise. It’s still there! Called again on 9/9. I was told I would get a phone call in 24 hours to set up another date. This was now moved to an escalated request. Well, no phone call. Called yesterday 9/16/19 and have set a date for 9/24.

This is unfortunately the only option for waste removal in our town. We have lived here 6 yrs and never have received an actual bill. Twice now when we didn't pay (because we were not billed) they just stopped collecting our trash. The first time we had paid upfront for the year and then a few months later they just stopped collecting the trash. When we called to ask why we were informed that they had raised the rates after we had paid for the year so therefore we were in non payment. This most recent time my husband agreed to pay the quarterly fee and then they charged us and submitted for the annual fee and when he called to complain they assured us they would resubmit our bill for the quarterly fee and re-bill us. They never sent us the corrected bill. Instead our account was taken over by collections. We only found out because the letter from the collection agency came in the mail two days ago.