Republic Services Reviews

Update for previous review posted. Client services got right ahold of me and made everything right. Said they would credit my account for the 60.00. Thank you to them for doing that and getting back to me so fast!

I cancelled the service, but they still insisted on sending me bills. Now I received a letter from a collection agency. Horrible company with over priced service. I'm now using a local service for half the price.

Regular pickup was okay, missed a few times. They kept raising prices even though they were already more expensive than others. I got a notice of the last increase after the billing for that month, stating it was some government requirement. If so, the notice should have been months earlier. I canceled service. They quoted me the wrong amount over the phone of what my partial payment would be for the partial quarter. I paid it and then I was billed for a different amount with a late fee. Now I get another bill for container pickup with admin fees and environment fee.

They never pick up garbage & overcharges on invoices. This is a company that continually misses garbage pickups. No warning. No notification after they miss. I hired them for 3 properties. They continuously miss pickups on all. One is supposed to be picked up 2 times a week. They missed both.

I used Republic Service for over 10 years. The basic service was good. The only pickups that were missed were my fault or weather related. About 3 years ago my bill had a substantial increase. I called other vendors and was thinking about changing. When I called Republic Services, they agreed to drop the rate they were charging. Over the next 2 years, they increased the billing rate each year by $40. I checked with other vendors and their rates were $60 a year, lower. When I cancelled the service with Republic, I received a bill for $50 for them to pick up their garbage can. Their pick up was the normal garbage truck that was on their normal route.

Well on numerous times my trash and recycle has not been pick up. The last time which was 8/27/2019 or was missed again I called that day. The recorded voice asked me to leave number and would get called back. I heard nothing for 2 days so I call them again. After being on hold for at least 30 minutes then explaining to customer service lady she tells me it can't be picked up till the following week so I take it they just don't care about their customers one bit.

I originally contracted service with a company that was acquired by Republic Services. Part of the agreement was to supply the trash cans. When I cancelled my trash service, I received a bill for $87 for them to pick up their trash cans. Keep in mind, I NEVER agreed to pay them to pick up trash cans. They indicated the fact I continued using their service after acquisition that I agreed to their terms and conditions. I paid for the trash services they provided and short paid the charge to pick up trash cans. I wrote on the check that if they cash or deposit the check, they were accepting payment in full and waiving their claim for can pickup. They deposited the check. After multiple calls and conversations, they turned me into collections. When I asked the collections company for proof of the debt I owe, they have nothing but the invoice from Republic Services.

I served a mission camp that built wheelchair ramps for disabled kids, helped widows, helped single moms in May 2019 in the Maybank, TX area. We utilized Republic for a 30 yard dumpster for the week. Mainly because there were no other dumpster rental companies available. The dumpster was in bad condition. It was dented, it had gashes, and the release lever for the door was bashed in so much, we could not operate it to open the main door. A defective, damaged dumpster. OK. We just dealt with it. We paid our first bill, got it done. Then we got a second bill of $530 several weeks later. I called a customer service rep, and they said we shouldn't have gotten that, and did not have to pay it since we already paid the first time. Sounds good. Then, a month later, we get a warning past-due notice. I call again. They said a field rep would call us within 48 hours. They did not.

Republic has missed our Monday trash pick up many times over the last year. The most recent missed pick up being 8/26/19. I called to notify them that my trash had not been picked up on Tuesday 8/27/19 and was promised someone would be out Wednesday 8/28/19. Needless to say, my trash was not picked up so I called back and was told a Supervisor would call me on Thursday 8/29/19 and my trash would picked up before 6 pm. I did not receive a call and the trash is sitting at the curb stinking up the neighborhood and creating a health hazard. I called Republic to find out why nobody showed up and was told this complaint would be escalated for investigation. I was also told the trash pick up was scheduled for tomorrow's route.

I canceled service after obtaining a MUCH lower quote from a local trash company. My problem is not so much with the service when I was a customer, however they are more expensive. Rather, once I canceled service it was a brutal experience getting the bins picked up...I eventually had to load them into the back of my SUV and drop them off myself. I called their customer service line at least 10 times. Every time someone would say they were escalating the issue, or they would provide me with a date that the bins would be removed, but that day always came and went with the bins remaining. I probably spent over 3 hours of my time dealing with them over the phone.

Republic Services is one of the most unethical companies I have ever dealt with. We called them in mid May 2019 to discontinue our trash pickup service effective June 15. They sent a final bill of $141.36 also which included the entire month of August. We paid it since we had relocated to Florida. Now they sent another bill on August 13, 2019, for $32.67 to remove the waste container (which was included on a previous bill) plus an additional $10.67 for an environmental recovery fee even though there was no waste to pick up. I have never wrote a review, much less a negative one, for any business. But Republic Services has gone out of its way to gouge its customers. Please consider another trash removal service when you are in search of a provider. For me, Republic Services is garbage!

I switched to Republic Services garbage disposal from a previous provider in order to lower my monthly bills. Big mistake. Over 3 years my bill has doubled. When I wanted to add a recycle bin their computer "noticed" I was not being charged a fuel and environmental fee and tacked on another $49 to the quarterly bill without contacting me of the change. When I called them to say there must be a mistake I was told I should have been paying this all along (I would not have switched to them in the first place if that were the case). Checked with neighbors.... no one seems to have this fee either. When I get my final bill there is a $5 late fee which should not have been there and was told it was a computer error. I wonder how many people are paying that without needing to? Anyway... went back to previous provider Indiana Waste Service who does not charge the fuel and environmental fee and rates are still the same since I switched 3 years ago.

From November 2018 until May 2019 when I cancelled service Republic failed repeatedly to provide the weekly service I paid for. I called customer service constantly but mostly to no effect with pickup not occurring sometimes for well over a month. They are now threatening me with collection agencies for nearly $70 for them to pick up their bins. I will pay this when they refund the money I paid for the weekly service they failed to provide. Our neighbors have had similar experience with this company. Paul in Georgia

This has got to be the worst confused rip off of a company. They made me pre-pay for services which included dropping off a 40 yard container and dumping the trash and bringing back the same container for us to fill up again at my parents' residence. When they brought back the container (mind you I called to make sure they don't park it too close to the garage door & was assured they wouldn't) they parked it too close to the garage and we were not able to open the door so it threw our project back several days. I had to call 6 times for them to come and move it back a bit so we could open the container door all the way. I was aware of a $6 rental fee per day but the containers were all PRE-PAID.

We have always paid our bill on time, and they have repeatedly missed picking up our trash. No reason has ever been given. You have to call the main office and then they take a message and have to get in contact with your local office. They have never come back out the same day to remove the trash they forgot to pick up. They will not credit your bill or offer any kind of compensation. Most of the time, we have had to call more than once for a rescheduled pick up. Avoid if you can!!

If I could give this company a negative stars I would. We have had the WORST time with them on customer service and payments. I use automatic payments for everything and have no problem. This company for some reason it is always rejected. Republic blamed my bank and my bank said they never received anything. It happened a couple of times so we finally just canceled. Never received an e-mail saying it was rejected just one with additional payments. Then having them come to pick up the receptacle was a HASSLE and had to call them AGAIN to get it done. Thought I was done, but a month later I got another bill from them because even giving them a card over the phone doesn't work for them. The manager didn't care about any issues and wouldn't give on any of the amount even with all the issues. There are MUCH better places to use!

Updating customer service rating to 4 stars. Reduced by one due to having to go to added lengths to resolve the problem. Thank you for settling this matter.

They couldn't care less about your business after 15 years of doing business with them. Some woman calls and jacks your rates around and treats you like crap wanting to rob you for simple trash pickup more than double the price. So I found someone who is happy to have the business at a fair price with trash cans. My advice shop around. Even with the account closed and paid up they want to charge 35$ for nothing. Mind you the account is paid up and closed when I called about the nasty call I received. The girl said I was paid up and closed yet they threaten collections for 35 & they say I don't owe. Unbelievable.

Always skipping pickup. Broke container and won't replace. Credit balance refuse to return to me. Won't allow me to cancel service without paying $30 fee to pickup container which was never part of agreement. Hired different company that Republic bought out and there were no terms. When pickup missed (consistently) I am required to notify same day, leave container on street, and call if still not picked up. If don't call 2 days after scheduled pick up they refuse to acknowledge. Over 30min on phone every call. Container sits on street average 4 days/week due to their no show. If pay one minute late billed late fee. Not compensated $0.01 if they pick up late or skip altogether.

Republic Services does not seem to care about road safety or potential road accidents. Their value system does not seem to prevent or own road hazards and accidents. One of their debris trucks (grey box attached to a semi) was speeding up ahead trying to pass another truck and I was far behind watching this happen. In the meantime, this truck had trash flying all over the freeway out of it and then a giant rock came flying and hit my windshield damaging it. I called Republic Services and filed this with them on Aug 2 with the truck going to the Martinez landfill, they said they would reach out to me. Never heard back, so I followed up and the supervisor for the Martinez Republic Service landfill let me know she can't do anything, this a typical road hazard. This boggles my mind because road safety is extremely important. Taking ownership of damages and accidents, potential injuries/deaths your company causes on the road is extremely important.

Don't bother signing a contract with Republic Services because they will not honor it. I signed a 3 year contract with them and in the second year they just raised my rate way past the contracted rate and will not change it to the right rate. They will not return your call. They will not return your email. They will tell you they will follow up but they won't.

Probably the most hideous and obnoxious company to deal with and answer very few questions when asked. Great at talking in circles. Either the employees are poorly coached or they just don't care. Raise rates constantly and quietly, cut service wherever possible, and threaten liens continuously. And have STRANGLE HOLDS on certain cities for contracts. Must slip money to politicians easily and readily. If we could, they should be forced out of business or retreat to their home turf of Arizona. Don't need or want them anywhere else.

Republic services is by far one of the most if not the most shady company who takes your money and not your trash as they continue to jack the bill up year after year! I paid them 211$ and I'm stuck here with a garage full of trash and maggots! I would not recommend this company to my worst enemy!

They were a good company a few years ago, I don't know what happened. Nearly my whole neighborhood used to use them. First they were late on pick ups, then they were missing pick ups, eventually I was calling every week begging them to do their job. Trash piling up week to week became a regular challenge. They also lock you in to a contract, which I since discovered their local competitors do not. So after I ran out the contract and ended service with them, they tried to bill me to come pick up the cans, which would've been fine if they'd been doing their job all along. So the last bit of joy you will have with these guys is their phone reps will talk down to you, tell you they do not have the power to adjust a bill, that they do not have supervisors who would have that ability. So whether you are in a contract or not they will charge you cancellation fees.

Actual trash pickup was okay but so much more expensive than the competition. The best price they could offer was $11 a month more than I ended up paying. This is obviously a very big company with that unfortunate mentality of charging a fee for everything... What I found really outrageous was the substantial fees they charge both for bringing the containers and then again for picking up after I canceled the service! Yes and if you don't return it they'll charge an even larger fee. I don't blame the poor people that have to work for them as companies like this don't usually treat their employees very well but I now know better than to use or recommend the service to anyone ever again.

I have been lied to on numerous occasions. I first reported that the bottom of our 2 yard waste container was rusted out and the container needed exchanged and was told that it was scheduled for the following week. Next week goes by and nothing, I called back and they reschedule it. This has gone on now for over a month and a half and I still don't have the replacement!!! This morning I called customer service and was told it was scheduled for today. I told her I'm sorry I'm frustrated but I've been told that before and she said she understands and promises it is scheduled for today.

I do have to say that our recycling has faithfully been picked up, but not our garbage. We're going through another period of our garbage not being picked up. Our pickup day is supposed to be Monday, but once again it wasn't picked up. I've called Monday, Tuesday, Wednesday and Thursday, and each time I'm told it will be picked up the next day. It hasn't happened. Our trash container is overflowing and by this time of the week it smells. I no longer know what to do to get them to pick up our trash. It seems changing companies is the only solution.

Very satisfied with the resolution of the issue I had. I appreciate all the time the representative took to make sure my issue was resolved. I really wish Republic trash services the best, sorry that I had a issue but very pleased that they do want to make good on a bad situation, to me that says a lot about a company.

I do not have a problem with Republic Services picking up my trash and recycle. They do a nice job in my area. What I do have trouble with is their maintenance department. I have a wheel that is no longer attached to my trash can. It can come off most anytime because there is nothing holding it to the axle any longer. There is no user method to reattach the wheel in the same way it was before. It appears the wheel attaches to the axle by the missing piece in the middle of the wheel. I called for an all day appointment to get this trash can exchanged (repairs would be OK too). The trash can was not exchanged nor was there a phone call telling me that it didn't get exchanged. I made another all day appointment 5 days later (this time on my trash day). Again, no exchange or phone call. I can only guess non-caring idiots work for the maintenance department of Republic Services.

Worse trash removal company ever. I had to switch companies because since I started service two months ago I never had one pick up. It's now been two weeks since I cancelled their service and their container is full of trash and they have not yet picked up their container yet. I have contacted the Better Business Bureau and Georgia State Attorney Generals office. I don't know what else to do to get their container full of trash removed. They have failed to provide service and every time they state they will remove container. This is a horrible company and I am now looking for legal advice since the waste has become a pest and health hazard.

Republic Services is the worst trash service I have ever had to deal with. Where I live they're our ONLY option so it's deal with it or haul it off myself. They charge a outrageous 130.00 quarterly to pick trash up once a week but hardly ever pick it up! When I call to report missed pickups they claim they will pick up the coming Monday and never do. It's always the next Thursday which is trash pickup day anyways. So you're actually paying full price for half pickup! They really suck! They claim to have no management to talk to when you call, they have nasty attitudes and will even hang up on you! They're the most unorganized and unprofessional Company I have ever dealt with!

Pick up trash when they want, leave it when they don't. My neighbors and I have gone 3 weeks without trash pickup for no apparent reason. Charged me full price and no recycle bin for 1.5 years. Crooks.

I was under Allied Waste which became Republic Services. Under Allied I would get 13 months for 12 for paying for a year at a time. I tried mailing and using their website asking for their prices never received a reply on any of my correspondence with them. So I decided to cancel. Since I already paid for the year and 2 months have passed I told them I was expect 10 months back of the money I sent them. I was told I had to pay 30.00 for them to come and get the container. I asked why and was told it explains it on their website. I told I want all money back and not to take the 30.00. Why do I have to pay for them to come pick up their container? I told them I’ll keep the container and they give me the 30.00. I signed no contract with them.

Republic Services is one of the worst businesses I have ever had to deal with. They bait and switch you with start-up low fees, jack up the prices, and then have hidden fees that aren't clear when you sign up. Be ready to receive bills and threatening letters after you cancel your service. They are in the right business because they are trash themselves. FIND A DIFFERENT COMPANY!!!!

Customer service is horrible. I have never experienced the many troubles with any other trash service. I own a business and would never downgrade any other business but this company deserves the negative review.

This company is pathetic! I will be calling the board of health tomorrow to report them! I have been lied to numerous times saying they are going to be picking up my recycling and trash which is now overflowing with flies all over! Here I sit on a Sunday with almost 100 degree weather and my garbage continues to pile up! I hope you lose most of your clients due to complete lack of professional knowledge!

I’ve been using Republic Services for a little over a year now and within the last few months I’ve probably had about 5 different missed trash/recycling pick ups. The most recent missed pick up I reported a missed pick up twice and they didn’t come pick up my recycling they had missed. I had to wait another 2 weeks to get a pick up. When I called to tell them about the countless pick ups that are being missed and I’m not paying my bill or else I’m going to find a different trash company, all they wanted to do was credit me a lousy $10, which was completely insulting.

Actual trash pick up from them was "OK". It was picked up without our interference about 95% of the time. We had one incident where the operators actually dumped all of our trash out onto our yard and took our containers. There was never any explanation to why they did this, as we were following all the guidelines of the trash pickup. All we got was a small apology and replacement containers. Surprisingly we stayed with them. When it was time to move, I called to cancel service. I cancelled for June 30th, 2019 because a new quarter was set to begin with them on July 1st-September 30th and based off of past experiences I knew they wouldn't be able to correctly figure out the prorated bill. The pick up of my containers was scheduled for July 3rd. They never got picked up.

We are getting very tired of the increasing amount of missed trash pick ups with Republic Trash Services. When you call after a missed pick up, they won't even give you a credit on your bill anymore. They used to. It wasn't much, but at least it was something. Now they say that if they pick it up the next day, you can't get a credit. So we are paying for a service, not receiving it when promised, and there is is nothing we can do about it. Time to look for another trash service.

This company sucks. Kept having to call about missed pick ups. Their prices were up and down all the time. So when we canceled their service they charged us $140.00 dollars and a fuel charge to pick up their beat up trash cans that takes balls. If I would have known there was a charge I wouldn't have called them to pick the cans up. Will never use this company again.

They treat me nice on the phone! They do pick up my trash and recycling! They haven't run over my cat! What more could a guy want! They may have missed a pickup (or 2) but they're only human and have corrected the error so...

Republic services sucks. Our yard waste is supposed to be picked up bi-weekly. Good luck. 99% of the time they skip us. This has gone on for YEARS. I call to complain. They say they’ll send someone, no one comes. I call again. They don’t come, repeat. I think the record was 10 days. Unfortunately our township contracts with them so we’re stuck.

The trash truck came at 6am and grabbed the regular trash can instead of the recycling can. The second truck came at 7am and also grabbed the regular (now empty) trash can, leaving the recycling can. Called and was on hold for an hour. Filled out a request online to pick up the can. Nothing. Called again.... on hold. Filled out another pickup request. Nothing. Called again...finally got someone. "Sorry sir but they can't get out to pick up your trash until after the weekend." Do I get a credit? No. Horrible service.

Republic Services has not picked up recycling in a month. After numerous calls and promises for next day pick up, I still have a months worth of recycling. Company is unhelpful and does nothing! Use another service!

Our old garbage company was taken over/bought out by Republic. Since the beginning of June when they took over, I have had my can broken by the garbage pick up crew. They missed garbage pickup and then when I called about the can they replaced it the following week, but only picked up my can not my neighbors'. They advised they were changing the pickup date from Monday to Wednesday. They missed recycling 2 times and it's only picked up every 2 weeks. I called and they advised they would pick up recycling on July 4th. I said, that I didn't think they would, since that's a national holiday, and then they looked it up and said it would be the 5th.

I've dealt with this co for yrs and it has all gotten bad. I got cancer a few months ago and fell behind two payments so I asked for my service to be suspended so I could catch up. They had no problem charging me the 35.00 to do so and as the next couple bills came in they also kept charging me the monthly rent without ever coming to empty the container. After many calls and many different people with customer service on the phone nothing has been done. All they want is for me to send a check in the mail.

It’s been 3 weeks. The flies and odor are horrible. Their customer service department are nothing but liars. They promise and no one comes. Finally got a local manager and he lied as well. Promised me they would be there Friday or Saturday again never came. We’ve been having storms so I’ve had to pick up my garbage that has flown all over the yard. I’ve called 2 times a day and each time lie to me and say I’m in the schedule. DO NOT USE REPUBLIC SERVICES!!! Worst company ever!!!

I have had Republic for many years & initially their service was good up until recently. They started missing pickups. First time, when I reported online, the pickup was arranged by evening. Today they are not ready to accept the garbage wasn’t picked up. Moreover the company is charging for $7.93 for pickup of garbage bag outside which wasn’t there at all. The can was less than half full. For future the driver is going to take pictures which will never be shown to us. Are we paying for such monopolies services?

I pay for bulk pick up with this company and barely use it. I got new couches and called them to come pick up my old ones. They can't pick them up until 6 days after my phone call. I followed all the procedures and guidelines they wanted me to. Even advised they would need two people. They never came and still haven't come. I've called three times now and I keep getting reps that tell me they can't help me because the drivers don't leave any notes. I also cannot speak to a manager because they are always miraculously out. So essentially I am paying for a service I'm apparently never going to get.

Republic Services used to be the best. The last year or so they leave bins too close to the street (cars have to drive around the bins); miss pickups (excuses are trucks out of order; route changes, etc); customer services attitude appalling; hold time to such an extent that customer services have to request a call back (which never happens); promises that "someone from Republic Services" will call back; promises that missed pick ups will be picked up the next day (never happens. Latest message for 4th of July on Republic Services voice message "Services will be as usual for 4th of July" (never happens). Pick up that's been left for 2 weeks never happens. Yet another call to Republic Services, to be told all the previous miss pick-up calls were cancelled. We are moving to another service!

I have had Republic for many years & initially their service was good up until a few years ago. They started missing pick-ups excusing it with new drivers or their truck was in repair. But this one is the final one for me. For the 2nd week in a row now they have not picked up my garbage. I have called them every day.... spoken to the supervisor & was told it was due to a re-routing change & many were affected. Meanwhile, I was told by customer service every day that 'you are on the schedule for today's pick-up'. They never came & never called. So my garbage sits in the front of my house in 90 degree heat. Needless to say, I am searching diligently for another company. If I could give them a -5 on your rating guide, I would.

I have repeatedly requested to be contacted by a local representative and have been continually ignored. They recently increased my rates even though they haven’t serviced my account for 3 months due to historic flooding. I paid for those 3 months! They are my only choice in trash removal so they can easily take advantage.

Republic Services is a scam company in Carefree AZ. They lie about the service and cost of non-services. Save yourself the headache from these scammers and use a different company. They will quote you a quarterly cost of $64.00 but your bill will be over $150.00.

How can you mess up a trash service? It's two days out of the week and this company cannot consistently show up. When I'm missed in the Winter or during inclement weather it isn't such a big deal. To be missed for 3 weeks in a row during 90 degree weather is unacceptable. The stench & bugs this creates is embarrassing. As my neighbors don't seem to have an issue with their trash pickup service, so I'm going with their service. The customer service center is in no way connected to the route drivers, who exactly do you expect to help with no accountability? Stay far away from Republic if consistent trash pickup is what you want. They may come, they often will not.

As of the past year they have gotten worse about pickup each week. They give different excuses when I call about my missed pickup, but they are friendly about it. I will have to admit when I do call their customer service either thru missed pickup or Accounts billing they seem to care and credit my account when pickup are missed and in a calm voice I always tell them this is getting very upsetting that I have to continue to call, and that if I didn't pay my bill they would get upset with me very quickly! As I seen recent reviews about Republic Services I now see a different picture and have plans on switching service to another company as soon as I find one. In close I do hope there is a class action lawsuit for breach of contract!

This company is one of the worst companies I ever had to deal with...ever!!! They constantly overcharge and are completely non-customer friendly. Ever since the city of Los Angeles has taken over and mandated which trash company can pick-up the trash within each designated areas... Trash pick-up service has consequently been transformed to a Mafia-Run business platform with a "Tough-Luck" "Take it or Leave it" response and attitude.

Canceled and paid my bill on Nov 2018. While renovating this house for over a year no bill came. Then today June 26 2019 I get a bill for $63.53 for the can pickup charge! I inquired to any other charges when I cancelled my service and they said zero balance! Never received the bill they said they sent either. Now it's gone to collections a whole year and a half later! What a joke! Use someone else if you have other choices! We didn't unfortunately!

My pick-up day is Tuesday. This week, June 25th 2019, I happened to be across the street when 'THEY' arrived, late as usual, but I digress. I use a small container, I don't make much trash. The truck picked up the container, shook it a couple of times, put it down and the container wasn't empty. I'm thinking that because I place everything in 13 gallon trash bags, that a bag got stuck some way. Did the driver get out of the truck to investigate, one might ask? NO - instead the container was lifted again, shaken to point of destroying the lid and left, full and broken in my driveway.

This is the worst I repeat the worst sanitation company in the state. I'm on record of having called 10 times in the past 2 mos trying to get these people to pick up my trash. It's been 3 weeks. My entire neighborhood has trash in their yards because there’s no more room in the cans. Customer no service says there’s a delay. A delay? Three weeks no pickup. Don’t use this company. Oh and if you cancel their service there’s a 75 dollar charge to pick up your can. If you don’t pay they turn you over to collections. These people are a absolute disgrace. DO NOT USE THEM OR YOU’LL BE SORRY YOU DID!!!

This is the worst trash service possible. It not available because they can not even get out to pick up the trash, don't have enough working trucks so we were told. REALLY. Anyway do not use this service, they are horrible and if you do then shame on you, you will be left holding the "trash" bag.

They miss 60% of their service. That company never shows up as scheduled. You have to call every week to make sure they pick up trash at least once a week although you are scheduled for twice a week and pay like scheduled. I cannot recommend Republic Services at all!!

I signed up for service on June seventh, my trash was scheduled for pick up on June 10th. June 18th I cancelled service with them. They never picked up my trash, I called every day and was told a different story each time. The first story was there's construction and bridge work, well there is no bridge to my house, and there is no construction. The funny thing is the next street over some of the people use Republic and had their trash picked up. I can't understand how they stay in business with all these bad reviews. I wish I read them first. If you're looking for trash service stay away from them.

This company literally SUCKS when it comes to service. I have never in all my days experienced a waste of time and money for service. I had to constantly contact them to have my trash picked up. My trash is supposed to be picked up every Wednesday; it doesn’t happen. When I call to report it; they would always say, “We had a truck malfunction!” The next scheduled day will be on Saturday, June 22nd. In the meantime, I have over 15 bags of trash sitting in my garage! Horrible, horrible service! Bottom line – DO NOT USE THIS COMPANY!!

For the past two weeks, neither my garbage nor recycling have been picked up. This now makes 7 missed pickups in 2019. When I called to report this, after also reporting on their online form, nothing happens except that the customer service people tell me they're escalating and will get someone out to pick up my garbage. When I called to cancel with them today I was told my cans would be picked up on July 9th (garbage) and July 16th (recycling). Meanwhile, I've already paid through the end of June so they still owe me one more service pickup in addition to the ones they've missed. On top of this, they've raised their rates (while decreasing services) by over 80% in the past 4 years. DO NOT USE THIS COMPANY if you have other choices.

It should not take a month to swap the garbage can for a different size! I moved in a new place a month ago. It took them 2-3 weeks to create a new account for me (for some reason every time I called to set up a new service, it was canceled due to some rep error...) Now, a month later, I still did not receive my garbage container. A WHOLE MONTH! I already called 5 times. Every time I call, I get the same answer from the representative, that the order has been canceled due to some internal error and they will resubmit it now. Each time I call, I am reassured that this time the order is submitted correctly and I will no longer have an issue. Guess what? YUP! Still no replacement container! This is ridiculous! I wish their service was as good as billing.

Horrible company. They have missed trash pick up 4 times in a row and are in breach of contract. I will be switching to a different company because despite calling them every time and escalating to a “senior advisor” they are incapable of ensuring that their one and only job is completed.

I have been trying to get Republic Waste to pick up a couple items for about a week & they just give me the runaround promising they will be out the next day but no show. I told them that if they do not pick up when they say they will I will switch to another company.

My trash is constantly missed. Even after submitting multiple missed pick-ups, my issues go without resolution. I don’t even get a call or credit for their delays. As soon as I get paid, I’m switching my provider. This business should be shut down.

I just moved into my new house on May 14th and they dropped of cans that week. Sent me a bill and have never picked up my trash yet. Have called in every week and still have not picked up as of today. If I did not have the ability to take trash to work my home would be a mess. Please pick a different company. Horrible in every way after hours on the phone.

Republic Services is very sporadic in their pickups. Their recycling service is very unreliable. Recently they started missing regular garbage pickup. Not just our house, but the entire street. In fact everyone in the eastern part of our county is missing a garbage pickup. Customer service does not seem to care.

I have went weeks without my trash being serviced and each time I spoke with customer service they were not apologetic at all. It was always different excuse. Today I spoke with customer service again about my bill and my experience and she would only overtalk me and disregard my concerns. She stated dryly what do I want because, "It's nothing I can do for you." I asked for a supervisor and she quickly said one wasn't available but she was more than happy to put in a complaint on my behalf. Do not use this business. I've never been so disrespected by a company as I was today.

I started service in August 2018 and have had nothing but problems since then. The drivers come to your neighborhood and just seem to miss picking up the trash. The customer service reps lie to you and the supervisors don't want to work so will not get on the phone or call you back. If I could give zero stars this would be how I would rate this company. I guess since this company thinks there is no competition so they don't care if a customer complains are how they do the job. I guess no one in the state cares either, just ok with their citizens being treated like this and lack of service.

I started service in March and was told service wAs 29 dollars a month plus a one time 50 dollar bin delivery fee. My first bill came in at 145 dollars! I called them to work it out, was give an insincere apology and told that the fees were to remain as they were the same across the board. My Mom uses this same service and said she never paid that much. I asked to make a payment arrangement and was told they didn’t do that and just to pay on the bill each month. So, I paid 40-50 dollars each mon and each month my bills remained around 140 dollars due to fees applied to my account. Then they disconnected service with no notice and sent me a reconnect bill of 224 dollars! Do not use this company!

I had to file a missed trash/recycle pick up nearly every week. Wait times for customer service are always "higher than expected" and customer service is rarely helpful. Finally got so fed up with this company that I canceled service and had to pay $90 to cancel because apparently it cost $30 per bin to collect bins plus fuel costs and administrative fees. This company is a hassle, a waste of time and a waste of money.

I had many years ago signed up with Republic Services 6-8 years ago. When a couple of years into the contract and constant increase of charges I decide to switch companies and go with a local company that values its customers. I have the new containers dropped off only to be told by Republic Services that my contract will have to be satisfied for the duration or time left on the contract. Now this contract business must be wishy washy as I do not ever remember signing a contract, outside of setting up service with them. I had signed nothing. Well I had to call the new company and they didn't have to but came back and picked up their containers and did not charge me either for the drop off or pick up of their containers.

These folks are not picking up the trash like they use to. Driver is horrible and needs to be replaced. Planning to file complaint through the city and county as well as 2 family members in govt. Tire of calling these people over their horrible service.

This company went up on their trash pickup to almost 800 a year, that is completely too much, for trash pickup??? Come on... Then when we cancelled the service after years of having them as trash pickup, they sent a pickup truck and picked up their can, ONE CAN, they sent me a bill for picking up THEIR TRASH CAN.. Will not pay it, they can send me all the bills they like, turn me over to collection agency, do not care. DO NOT USE THIS COMPANY, Republic Services.

Working with Republic Service has been an ongoing nightmare for the past 2 years. I rented a house in a community that did not recycle so I opened an account with Republic. About a year after living in this community they decided to start recycling so I cancelled my account, got a refund for the remainder of the year and I thought I was in the clear. I have since received about 6 bills asking for additional payment. I have called and spoken to a different person each time and each time told they saw my account was closed and that they would remove the charge. Fast forward to my 7th call last night when the new customer service rep told me I was being charged for never returning my recycling bin. I said that I just kept using it every week when recycling came since my community started paying for it. The lady understood and said she would take care of it.

This company in southern Virginia is the worse company. I’ve never had such bad service from anyone in the whole world. It took over a month just to get a trash can and since I’ve received the can only one pickup and nothing in three weeks. No pickups. So $90 paid already for trash service and can drop off and only about five pickups in two months of service. Although their customer service phone service is nice what they say they are doing doesn’t get done like picking up your trash. So think twice before even considering this company because trash not pick up 'cause animals breaking bags and the stink of old trash build up around your driveway. Why they stay in business in this area a wonder. I will try the competition and always share my bad service receive by this company. That doesn’t even deserve a one star out of five. Concerned ex-customer

We were with this company for a couple years. Frequently, they left trash in the bottom of our can, and there was always trash blown around our yard after they picked up. Sometimes they'd delay for no apparent reason. And every year they gave us a significant price hike with no warning. So we finally found an alternative and canceled our service with them.

Several months in a row of skipped trash pickup. Called Republic each time and reported the issue. They guaranteed that trash would be picked up the next day... then the next... then the next. Trash never was picked up until the following week. Each time, the representative read a canned speech explaining that there were new drivers assigned to my route and that the skipped trash would be picked up. Never happened.

Being a customer for a year I would have experienced nothing but problems with them. They took three weeks to get a can out to my house. They bill a month ahead of time and they expect it to be paid. They're all so rude and they want to explain how they like to do business. Well I'm a consumer doing business with them and I don't like to do business their way so they literally came and took my 4 yarder away, made me re-sign a contract and now I'm on the third day of waiting for my for your order to be returned by a mister. Warren in the service department I guess has basically told me to go pound sand. They are rude. I do not recommend using them for anything. I contacted waste management and my problems have been solved within 2 hours.

We've had Republic Services since our township switched. They wrongfully charged my acct twice and they were supposed to fix it. As to this date after 3 call in attempts that they are having management take the charges off, the issue still is not fixed. Every month, they refuse to take my garbage because it's showing that I owe money. This company is "garbage".

I moved from Michigan to Ohio and had to select a trash removal company. After researching online I choose Republic Services for my trash/recycling. I set the account up online and was told my monthly bill would be $34.50 for the trash/recycling bundle. I was also told when my bins would be dropped off. Well my bins never came - so I had to call into customer service and after 2 separate calls - I finally received my bins. They were supposed to drop off 1 recycling and 1 trash can - however they dropped off 2 trash cans. So I called customer service again and they came out and replaced the bin... and then charged me a $30 fee for swapping out the containers which was their mistake to begin with. I had to call again to get this fee removed and to also get my bill corrected as it was more than double the charge for monthly service.

We just had a pick up done and the while picking up the trash can with the container grabber/clamp a couple of trash bags fell on the ground. The driver got off the truck and threw the bags back into my trash can. I thought he would go back into his truck and pick up my trash can with the clamp once again and dump the 2 bags into the truck. Instead he looked towards my house and saw if anyone was looking and just walked back into his truck and drove away.

Republic Services in Hall County Georgia is an unreliable company. We were with them for several years, and recently terminated service with them due to missed pickups and blatantly deceitful customer service practices. Our trash and recycling was left to sit at the curb for weeks, and their so-called 'customer service representatives' apparently have no problem making promises they know will not be kept. We fired them weeks ago, but there are other homes in our subdivision whose trash has been sitting at the curb for at least two to three weeks. We are telling our neighbors to do the same thing we have already done - fire them and go with another company. Republic Services needs a wake-up call that they are not the only sanitation service operating in our area - provide the service customers are paying for, or get out of the business.

My garbage can was damaged by the automated garbage truck... The garbage can was set down so hard that it broke a wheel off. I request a new can (exchange) and it was delivered very quickly; but then I get billed on 04/22/19. I call Republic Services on 04/23/19 and they agree it is their fault and will issue a credit. On 05/10/19 my credit card gets charged and I call them back. Once again, they agree it is their fault and tell me a refund will be credited to my credit card.

So I retired after twenty years of service. At the time I retired I went to my manager who at the time was Matt **. I asked him when I needed to start paying for service and he said, "Never. You have worked 20 years and you earned free garbage service for life." I thanked him and now all of a sudden I got a bill and they're taking my free service away. I retired in July 2017. I understand they are picking up cans from people who were fired. I get that. But I earned this benefit and still have not been properly explained why. Pretty damn chicken ** to me. Especially when no one had the balls to contact me and explain. Gary **

We were with Chef Container (CC) then Republic Services (RS) bought them. RS records showed I had 1 trash, 1 recycle and 1 yard. I had 2 yard with CC so called RS to correct their info. A year later they billed me for 2 trash, 1 yard. After 3 calls to correct their info, I CANCELLED. Summary: Stupid CS people just should not be involved in business. They don’t listen!

Republic Services raised my bill 21% overnight. I called to inquire. They wouldn't budge. I cancelled my policy with them 2 weeks later. Costs may be going up ... but people, 21% is absurd! Do you get a 21% pay increase? People are lucky to get 3% pay increases ... and we are supposed to absorb a 21% trash haul increase.

Republic Services bought Wabash Valley, my trash co several years ago. They raise their rates every billing cycle until you call. Then they roll them back only to raise them again. I cancelled my service with them for this reason and another disposal co is now available in my area for half the price. Now they keep billing me for debt that I do not owe. Also they turned me into a debt collector. They can't send me a bill of the detailed charges and every time I've called the charges are for different fees but remains 110$. Stay away from this co if you can.

Needed a waste container for horse manure and yard trimmings. Got a reasonable price over the phone which lured us in. The price was correct on the first bill, but the rep failed to mention the drop off or setup fee, Admin fee, fuel fee, environmental fee, & recovery fee. These fluctuated over the next 20+ months. Then they jacked up the price without warning! The base price of my service went up 28.8% in one month! The other fees are based on a percentage of the base price so the entire bill increased exponentially. I called to verify with the apathetic rep and was told that this is the way it is. I retorted that this was unsatisfactory and poor form as for as customer service goes. No reaction from the rep.

Do Not Do Business With This Company. My elderly boss who is an owner of a small business began service with Republic in 2010. He has been a faithful customer who has paid every bill on time. However when he signed a contract for 139 a month for service and never one time was the bill under 300 and when I finally had enough they were charging this elderly man 769 a month for the same once a week pickup. This is unacceptable. There is no reason in the world he should have been singled out and charged this abhorrent amount simply because he wasn’t calling and complaining. When I canceled the service I did so with a certified letter and gave them 30 days. The account manager called and told me I was locked into the contract til 2022. I canceled the contract two days too late during the renewal time which I had no knowledge of whatsoever.

You never know IF they will pick up your garbage on time. WHEN they don't (NOT IF) they have nothing but excuses and give you no results. You have to ASK for a refund, where they submit your "request" for a refund for "Approval". I cancelled my services with them and they charged me to pick up THEIR trash cans as a "SERVICE". DO NOT USE THIS COMPANY!! They will rip you off and their lack of service is outrageous.

This company sucks. One morning they passed by my house and didn't get my trash. My bill was paid up to date. I called and said they would come back the next day. One day they were just sitting in front of my house looking at it. I opened the door and asked could I help them. They said I called for a pickup. The date was a year ago, which brings me to this question. Why do I have to call for pickup of grass bags? If you have a certain day to get regular trash, why not have a certain date for the other trash? WHY IS THAT HARD TO COMPREHEND?! No one could answer that.

Republic container washed into pond. I called for pick up (I removed from pond, wasn't mine). Adv they wanted to bill me, finally said they would pick up, had date set 04/01/19. NO SHOW, then told April 15th (no show) called, said be there next day, NO SHOW. Called again, told May 31. Totally unacceptable, their trash container littering our pond.

1) Poor management - every time I sent emails to Lauren asking for questions or updates, I rarely got the responses from her. Even voicemails got ignored. She is horrible with follow up and she is rarely in her office so phone calls usually went to her voicemails and even so, she never called back.

The service is absolutely horrible. I called for months to discuss the outrageous prices and no one would call me back until after they rolled me over into another 3 year contract and now they refuse to move their dumpsters from my business and are telling me I have to pay for the amount of a 3 year contract that I never agreed to. Do not sign with this company unless you want to get scammed.

As ALL the other 504 reviews on this site regarding Republic Services state -- this company does not deserve to be in business and certainly doesn't deserve your money. The entire company is terrible from the customer service representatives to the actual service you receive -- IF you receive it! They come and pick up when they want and if they miss you, they do not come back as told to you on the phone. Their prices continue to increase and they CHARGE $62 to come pick up the containers when you cancel -- what a joke! $62 for ONE truck to come and pick up both containers. DO NOT USE THIS COMPANY.

2 years ago I called had pick up service set up. They charged my card for it and them came up with an excuse they don't service my area but the main office set it up and said they do. 1 1/2 years later they was picking up from 2 of my neighbors so I called back. Again told me they service there and Manistee office told me they don't. After 2 weeks of fighting them they finally picked up my trash for 4 weeks and then canceled the contract after they charged me again for 3 or 4 months service and tell me they are not refunding me at all the difference or the recovery fee. This is bull and a scam. They are a joke. Do not use these P.O.S. at all. I have been calling them since DECEMBER 2018 to get my money back they OWE me. I called the local office and the guy in charge Dave said he would make sure I get my refund but INDIANAPOLIS refuses to give me my money WHEN THEY CANCELED THE CONTRACT NOT ME.

Recently, Republic started missing my normally scheduled (and already paid for) trash and recycling pickups, and even a "special" rescheduled pickup. I had no choice but to cancel my account and was told that my containers would be picked up (with a $30 pickup fee added on). No one came to pick them up on the date they selected. I've called to complain and reschedule two more times only to have no pickup occur. I'm very tired of going through Republic's failed process of me calling them and rescheduling. Not once have they contacted me proactively about anything - I only get an apology when I call but no real action.

We have had to beg this company to come get our trash for the past month. The service simply doesn't come. We've called and spoken to customer service and to management repeatedly. They basically tell us that there's not much they can do. What?? Their business is to pick up our trash. We pay them to do it. They don't do it. And they tell us there is nothing they can do about it? Needless to say, we have arranged to start with another service, but in the meantime, we have overflowing cans at the curb just waiting for removal. DO NOT USE THIS SERVICE!

We stopped our service to go with a local family owned company, (KC Disposal, we love them btw)... Paid our final bill and have been waiting for our trash bins to be picked up for weeks. I have called 5 times, been very kind setting up new pickup dates and still they sit. Our whole neighborhood is having this issue...because most of us left Republic. We even started contacting the city to see if they could assist. Terrible follow through. I would of left them NO stars if I could. SHAME ON YOU REPUBLIC???

I initially signed up to use Republic when we first moved into our house in Zionsville because they were initially a little cheaper than their competition. Two years later, they had raised rates multiple times and missed multiple pickups. They easily missed 10 pickups in two years. That's close to 10% failure rate. In addition, after cancelling, they keep wanting me to pay all kinds of ridiculous fees. Do not use them if you have a choice.

I want to different occasions Garbage and More has tossed my personal trash cans into the back of their truck and drove off!!! First time I let it go - they apologize. The second time I was extremely upset... I have yet to hear back from them yet.

This company increased charge every year. Eventually they charged about 2 times higher than the market value. When I called to cancel the service, they charged me $36.30 for container removal. I felt very uncomfortable for these unexpected charges! So I was so glad to cancel their service and will not recommend to others!

Their recycling pickup is a complete joke. There are VERY specific items that are allowed to be recycled. Several weeks ago, I had a box sized shipping box bounce out of the truck. I asked the driver to take it and he flatly refused because I had not broken down the box. MEANWHILE, I am able to see him pick up from the neighbors across the street, from my home office. EVERY single week he has picked up items that are CLEARLY NOT part of recycling. There are always plastic bags overflowing their can. There have been clothes hanging out of the can. Last week there was a 1X4 plank of wood that was sticking out of the can a good 3 feet. Yesterday there was an upright vacuum cleaner sticking out of the can. ALL of these items were picked up and dumped in the recycling truck.

If I could leave a no star review I would. This is an absolute horrible service and company. I had this service for a good while and they missed pickups very often. The final straw came when they missed TWO pickups in ONE month. First time I went online and scheduled a missed pick up...my trash never got picked up. The next week they came when they were suppose to. Then the next week. They missed me AGAIN! I went online scheduled my missed pick up...nothing for three days. I chose to call them at this point and they said they would send someone out that day to pick it up. That day came and went and so did the week...nothing.

I started service with this company in January when I moved to Alpharetta GA. The service are appalling. Did not receive cans for several weeks, then received too many. Called and asked to take away extra cans. They did. I thought all problems solved. On April 1st they did not pick up trash. They called and said leave trash outside and we will pick up on Tuesday 2nd, they never did.

Apparently, I am just one on a list of hundreds of dissatisfied people who are trapped in this service. My trash was not picked up last week and each day since then, I have been lied to that a missed pickup is on the way the next day. It is now a week later and my trash is a health hazard at this point. The level of incompetence that these representatives display is honestly comical. The worst part about all of this is that clearly nothing is going to be done about all of our issues. This company is deplorable and have trapped their customers as there is usually no other sanitation service to use. I am seeking legal advice on how to shut them down entirely. I wish I could spread my trash on the properties of those in charge of this monstrosity. Awful!!!

I have been calling Republic Services for a month for bins pickup left by the previous renters. Each time I have called they have changed or cancelled the date for pickup date. There is a few account under the address. When I ask to check the ETA of pickup they have to go thru different account and none of them match. I am not even a customer and will never be. I have spoken to a "escalating" rep and this person is a joke.

Will not answer phone calls after doubling the amount billed. Will not allow us to cancel. We are seeking attorney. Call center will not forward us to anyone. Will only take messages. Three months of unreturned phone calls.

I called them 4 weeks ago this Monday to start service at my house. Still no trash cans. I’ve called 4 different times and have gotten 4 different answers and dates on when my cans will be delivered. Terrible service. And crappy customer service, would use another company if I could.

From West Michigan, Jenison/Hudsonville area. After many years of using Republic Services (it was Waste Management until Republic took over locally) for our waste and recycle services, we have called it quits. We always paid annually, for one entire year's service. Each year we would discuss rates with them, and get a quote for the coming year. Time after time we would pay the annual bill, and then get a subsequent billing for a price adjustment, or some other fee which would increase our annual amount. We would call customer service, get a promise of a billing adjustment, which too often did not happen. Then we would get another bill for a 'past due amount'.

We pay Republic Services to service (dumpster trash pick up) our 24 unit apartment complex every Mondays and Thursdays. On the 25th (Monday), they did not service our complex. Our Site Manager contacted me the following Tuesday and informed me, sent a picture of the piled trash. Called Republic Services on the 26th (Tuesday) and spoke with Customer Service rep Tasha 4:38PM, who checked their service records and confirmed the apartment wasn't serviced, they missed our complex as no service time was logged in for the complex. Rescheduled the trash pick up with Tasha for Wednesday. Wednesday came along past 3:00PM trash still wasn't picked up. This is around the time when our Site manager addressed concerns again from the Tenants at the apartment complex due to the tremendous trash pile up from Republic Service missing Monday's pick up.

First of all customer service has a rotten attitude over the phone. No one likes their job, but seriously, get a cheerier attitude if you deal with customers. The $50 I will have to pay to cancel service with them is ridiculous and vindictive. Been a customer for over 10 years and they have consistently pissed me off. I did not know there was an increase in price, which is outrageous already, and for $5.00 they cancelled my pickup. No phone call to warn of it or give me a chance to fix the problem. Just shut it all down. No help at all.

So after they increased my bill by 20$ with no good reason, I shopped around and found a much more reasonably priced company. I cancelled and was charged an unannounced 30.00 container removal fee. I didn't find this out till I received bill 2 months later. If I had known ahead of time, there'd be a cancellation fee, I possibly wouldn't have left their company. I called to asked about it and they said the fee can't be removed.

They send bills when you’ve already paid. They don’t pick up and then say “that’s the way it is”. They lie and pass you off to others over and over. They don’t respond to BBB complaints. They actually owe me money and now I’m being told they have sold my area and I will receive a new provider. I hope the new provider is better than this waste of a company.

I received a bill for the next upcoming 3 months. On the bill it was stated that they would no longer be pick up trash in our area as of 5/1/2018 and would be picking off the trash cart, after the last pickup in April. I called to say that I have found other service and wanted to cancel my service at the end of this billing cycle, which would be April 4, 2019. I was told there would be a $30.00 pick charge for picking up my trash cart, that they were going to pick up on any way on 5/1/2019, because they could no longer provide trash service to my area. I would never recommend this company to anyone.

Republic Services (hereafter RP) are an unethical company. Why do single seniors pay the same amount as huge families? Though I am signed to autopsy I found my bill to be over $100. When I called to ask how this happened I was informed that though RP has my email address, which it uses for other communications, saw no reason to inform me of a CCard problem by that method! So a lien could be more expeditiously applied at $200.OD. This company's practices all round are very shady.

If I could find another provider, I would. It is Monday March 25th and our trash is still sitting out there. I called them near the end of the day on Friday and was told that they will be here Friday cause all trucks are running on schedule and if not then Sat. This has happened too many times this year. We have had times where trash has been out there for two weeks. In past years we have had 3 weeks worth of our garbage sitting out there. The Public Service Commission said that there has been multiple complaints called in on them.

After hiring another trash removal company with more reasonable prices, I called Republic Services to cancel their service at the end of the billing cycle. Our account was paid in full at cancellation. The customer service rep was very nice, cancelled the service on the date I requested, and arranged for Republic to pick up their empty trash cans the following week. Everything went smoothly until we received a letter in the mail demanding $60. The letter stated that they wrote us numerous letters about this charge which was a complete lie. We never received anything from them regarding additional charges nor did the customer service rep mention anything about a $60 charge when I called to cancel service.

In short, this company cheats its customers: it charges nearly double what competitors charge for the same service -- and I have been charged for years way more than what my neighbors in my little neighborhood are being charged. It has been all downhill since AAA was acquired by Republic.

We started our trash pick-up service with a different company. However, about 8 - 10 years ago Republic services purchased them. The price increases started immediately, I would call Republic to complain periodically and the latest price increase would be rescinded. However the next quarter the price would go up again. After years of frustration, we gave up and switched waste haulers. The new waste hauler charges us 40% less for significantly better service.

Republic Services has a systemic problem with their Operations Scheduling Department. I requested delivery of a 3 yard dumpster. I was told it would arrive in 3 days. It did not arrive for 7 days. I requested the filled dumpster be removed and was told 24 hours. It is now 5 days later and still no removal. My city requires the dumpster be permitted. So every day it is here costs me 18 dollars extra. There is no excuse for the complete breakdown in their system. In a word their Operation Schedule Department is "AWFUL".

WARNING do not even consider doing business with this so called waste company. They do not pick up your can every time and when you call them to let them know that they missed a pick up they still never show. I have done 4 escalations and still nothing. You can only speak to a front person and nobody that can do anything but send a message. You can not cancel your service because they ignore you and just keep billing you and then they send it to collections. This has now happened at two companies that I owned. STAY FAR AWAY FROM THESE CROOKS.

Giving Republic Service one star was very good for them. I am a dissatisfied customer that has my dumpster over flowing at my place of business. It is sad how we pay for twice a week pick up and on the 2nd pickup day are calling and almost begging them to pick up our trash for the 1st time of the week. This is not the first time this has happened. Our dumpster is overflowing and the trash bags that are still in there are falling out and hanging over the side. When calling them to complain about their service their response is they can put a note in my account for the driver to read but also admitted that the driver does not have to read or follow what the note states. They can choose not to. We should not have to go outside and pick up trash bags off the ground just because they could not pick it up on the days that is in our contract for them to pick up.

Republic Services is not supportive of their customers. Over the past year they have neglected to pick up trash at least four weeks with no reimbursement for services not provided. When I decided to get a new provider their policy makes it difficult because they do not prorate your bill when you want to stop services which causes you to wait for a month or more.

Our area changed over to Republic awhile back. Never had any issues with previous service - but since Republic took over, I honestly can't remember how many times I have called/messaged them to complain - missed pickup, partial pickup, etc. Due to these re-occurring issues, I have had to navigate through their website many times to try to get contact phone number or figure out how to message - and what a pain that has been. Their website is NOT user-friendly and once you find the "contact" page, the "details" screen allows hardly enough characters to explain anything! I see that they dedicate a page to toot their own horn - about how much they've accomplished, how much they do for the environment, and how well they've conformed. Great - but they are a public service entity - one that needs to start focusing on doing their job well! Wish we had our old trash pickup service back!

This company is the definition of price creeping and bullying consumers to grab every extra dollar they can out of you. I was unhappy with the lack of service that I was receiving, along with a price 3 times the competitor, so I cancelled and they said they would come get my container. (All bills were paid and there would be no more charges to my account). After setting my can out the day they requested for pickup, I came home to my container still sitting in my driveway.

Last year Republic Services sent me a notice that city of Los Angeles, assigned their company to service my building, they removed city's trash can and replaced it with theirs. 9 months later we found out that city of Los Angeles, had no record of this and in fact we were paying to both companies. City asked them to remove their trash can and stopped their service. As a result they were suppose to refund me $1106.00.

I cancelled my service mid January and was told I would receive a refund for the remaining 2 months. Called mid February to check on status of my refund and was told that I hadn't called back to request a refund so it would take an additional 2-3 weeks from my second phone call. Called back several times to check on status of refund and each customer service rep that I spoke with gave me different information from the previous customer service rep. Called them again on Tuesday and was told that my request for a refund was just received on Feb. 27 and that it would be mid March before I receive a refund. Requested a supervisor call me to discuss my frustration with the service and I am still waiting for a return call. I will keep calling them until I receive my refund. Will never use this company again. The reason I cancelled my service in January was because of horrible customer service.

We cancelled our contract with Republic Services because of excessive charges and spotty services on Jan. 11 with the next bill due on the 14th. Today, March 4, we received a past due (never got a prior bill) for 174.30. $60.00 was charged for them to remove their own barrels which we had not been told about in advance. When we told them we cancelled on the 11 of January, we were told that we were charged for January even though they did not collect our garbage in January.

I had a short stay with this company due to their inability to pick up on Friday's and their billing department has no clue. I am lucky to be a business in Spooner so I can go elsewhere, I feel sorry for the residents of Spooner that are stuck with these people. It is a monopoly formed between Republic and the city of Spooner (SCAMMERS).

This company bought out a smaller trash company serving North Central Ohio. Since this takeover, service has declined badly to the point of non-existence. During July and August of 2018, they simply stopped service entirely. Called their "customer service" and cancelled my account. 2 months later, they send me a bill for the full service. I wrote them informing them no service was provided and I refuse to pay for a service that was not provided by them. Now, they have turned me over to a collection agency with the threats of harming my credit rating. This company is awful and the states who they operate in should investigate their business practices.

I have been with this company and their predecessor for over 30 years. Recently they doubled my bill to 600.00 per month for weekly pick up of two yard container. I complained. They agreed immediately to cut in half. 300.00. But I noticed my bill is actually 400.00. 100 for environmental fees. I did some searching. Found a new company for 98.00 a month for same service. No added on fees. Total charge 98.00. Republic has been robbing me for years. They threatened me that we had a contract. It’s not a contract. It’s an agreement. They want me to pay a cancellation fee of 6 months. They agreed to lower the bill to 72.00 a month plus 25.00 in bs charges. Total 102.00 a month. Ridiculous.

Ordered trash pickup from Fairfax VA location. Republic billed me for service BEFORE they delivered cans, billed me for service prior to start date, charged me a fee for two cans while only disclosing fee for one can, and added a NON DISCLOSED "environmental fee." Feels like a bait and switch situation. After three phone conversations would not agree to correct bill. Not an honest company!

I pay for weekly trash pickup which I do not get. I live on a busy road and see their trucks fly by my house without stopping to get my trash. I call and complain and they tell me they will put me on the schedule for a next day pickup which they do not do. They frequently tell me just bring my container back to my house and they will pick up double trash the following week. This means a lot of my trash will not fit in the bin so I have to leave my trash bags outside by the bin and the animals get into it and make a big mess. I have called customer service several times and even called corporate but no one cares. I have been with this trash removal company a long time and always pay my bill on time. This past year they have really gone downhill and none of their employees or corporate seem to care. Time to find a different trash removal company!

Spotty inconsistent pickup of garbage on scheduled days. 50% of the time we would not receive a call or notice telling us of the change. Finally, December 1st was the billing date for the next quarter (3 months). A couple of weeks after the billing, enough time for most to pay the bill, they sent a "cancellation of service" notice effective January 14th for the entire neighborhood. Pretty sneaky to get everyone to pay first. Many stories in the neighborhood of not getting refunds for unused service. I stopped payment on my check as soon as I received their cancellation notice as I knew of their reputation. After 6 weeks of arguing about the amount due and threatening calls from Republic to turn me over to a collection agency I finally received my discount off my bill for unused weeks.

I have been a customer for years. All of the sudden since the first of the year they stopped coming. I have called numerous times and they keep promising pickup. Corporate got involved and managed to get it picked up once. They haven’t been back since. Corporate has stopped responding to my messages. My trash is overflowing. It was windy and rainy today so I came home to trash all over my front yard. No one cares when you call. You can’t talk to anyone in management. They give you all of the reasons why they can’t help you and no effort to trying to help! Totally disgusted that a customer could be treated so badly. So be warned, do not use Republic Services for your trash.

We have been receiving trash pickup for 6 years but have not received a bill of any kind. Not even for the people who previously lived in our house. So we thought it was being paid by our landlord or property management company. Well 2 weeks in a row they knocked out our cable. We complained. Now we have a letter stating that our "vacant" house should not be getting trash pickup. Umm... Why have they been doing it for 6 years and how are they getting paid if there's no account here?? And who's at fault/liable for this mistake? I mean if we let our utility or cable go for 6 years... we'd be SHUT OFF!

Republic Services broke my trash container. They are unapologetic and state that they don't replace containers that they break. Republic Services cannot disregard the callous behavior of their employees and need to take ownership for their disregard to resident’s properties and associated damage.

I needed to dispose of some construction materials in my property due to a remodeling, during the year (2018) I hired 3 times Republic Services dumpsters. The first time they delivered the wrong size container and it was a mess to correct that mistake since they charged me $225 each time they removed or brought the dumpster. The last time, I had the dumpster 3 weeks, it wasn't full, I just got off the phone with them, after overpaying $600 for a small dumpster they are sending me to collections for an extra $110! This is ridiculous, each time they just inflate their prices and scam you over the phone when you agree to their "estimated" prices. NEVER hire this service with them.

In spite of several unanswered emails and numerous calls to "customer service" my neighborhood hasn't received a recycling pick-up for 4 weeks. I started putting recycling with trash, let them sort it out! They gave me same line as other reviews promising to "escalate", pick-up the "next day", and to have a supervisor call me. No communication at all, similar to so many other reviews. They should be ashamed of their service but I only hear contentment in voices of "customer service" for complaint calls. I'm glad I don't work there!

Price Gouging of a Long Term Customer 2006. I stayed with this company far too long. In my defense, I was simply too busy to see this royal gouging coming and with the account on auto-pay it took my last bill going over $600 that, I finally got fed up and decided to look around. Yes, Scott of Saint Paul, MN, I'm having the same issue! We have several other trash services in this area, and I was stunned when I realized that I could be paying less than one-fourth of what Republic was charging me for the exact same service! Republic's base monthly service fee is not only higher, but then they also add additional "environmental fees" and other charges that are simply unexplainable and have no legitimate basis. I want a refund of these ridiculous price increases but know in corporate Republic that's not going to happen. Has anyone investigated filing a class action lawsuit against this company? I don't know how they continue to get away with this.

I stayed with this company far too long. In my defense, I was simply too dumb to know any better; but after my last bill had increased yet again, I finally got fed up and decided to look around. We have several other trash services in this area, and I was stunned when I realized that I could be paying less than one-fourth of what Republic was charging me for the exact same service! Republic's base monthly service fee is not only higher, but then they also add additional "environmental fees" and other charges that are simply unexplainable and have no legitimate basis. Has anyone looked into filing a class action lawsuit against this company? I don't know how they continue to get away with this.

After a whole month of missed pick-ups I cancelled service. Had to call them 4 times because they would not come and pick up their cans. Once they did come and pick them up they sent me a bill for the pick up. $86.00!!! All you get is a call center when you call customer service, so you really don't get customer service for your area. GO LOCAL!!! They didn't charge me to bring them when I started with them over 5 years ago. It says on my invoice 2 lifts per week - I was doing good to get 1. Maybe I should bill them for all the pickups they didn't do over the years!

Republic lures customers in with cheaper prices than competitors. But once you sign up, the service price has increased with nearly every quarterly billing. When they missed a pickup service, I had difficulty getting them to credit my account. And now upon cancellation, even though they haven't completed a single pickup this month, I will be charged for the full month. I would happily go with any other service provider and would not recommend them.

If you have a choice in garbage/recycling removal, stay away from this company. We caught them throwing our recycling into the garbage section. We had to call and remind them to pick up on numerous times. They charge $30 to deliver cans and $72 to remove them. Very dissatisfied. Would be curious to see if they truly recycle.

Cancelled trash services 11/21/18. Account was paid through 11/30/18. On 2/4/19, receive letter charging me $60 and that they sent numerous letters regarding this. The letter also stated that if no payment is received in 10 days, they would report me to collections and credit agencies. Never received letters or emails stating I owed additional money. Called Republic and the CSR indicated the charge was for pick up of the trash and recycle bins. I advised I was told they could not charge me for pick up of their own property and they had nothing to say. When I signed up with another company, they forewarned me Republic would do this and that it is unlawful for a company to charge you to pick up their own property. How can they justify charging $30 for trash bin and $30 for recycle bin when the last payment I made was $76.53. What they are doing to people is not right and something needs to be done.

1. Republic frequently misses the trash pick up day for up to a week. In fact other customers complained to the town about not picking up their trash. 2. Continually raises their rates for poor service. 3. Charges $91.00 to pick up their trash bins when you cancel their poor service. Not to mention they never told me of this fee when I cancelled their service. 4. Poor and uninformed customer service.

This week I placed my trash can in the exact same spot as I do every week without issues and they did not take it. I called to get it picked up and the customer service lady told me they would be out the following day. The next day came and went and my garbage still sits on the curb. I called customer service again and they stated they have up to 48 business hrs to fulfill my request. This was told to me the day previous when I scheduled said pick up. Since this is a Friday that puts me all the way back to my next scheduled trash pick up day (they also delayed us a day this week without notice because it was cold).

Their trucks dump trash all along your neighborhood when they do the over the top dump. They miss picking cans 30% of the month. They won't come back after you call. The guys sit on the street and play on their phones instead of working. The worst company because they are a monopoly. They don't care once they get the contract.

So we had a winter storm lasting 4 hours Monday morning. Republic decided to suspend operations until it was safe to pick up trash without notifying their customers. TWO DAYS AFTER THE STORM and the roads were clear and DRY yesterday and they still did not pick up trash today. You cannot complain to them as they have deactivated their customer service. They were not answering phones today and so I had to go online to find out their lame reason as to why they did not pick up our trash. TERRIBLE company. They charge less than some others in Colorado but you get what you pay for. Don't waste your money or your time.

When I first started with this company my garbage removal was 80$ a quarter. After a year it started going up every quarter. Two and half years later I was paying $170 a quarter. I thought maybe it was because gas prices were going up but when I called other companies they were charging a flat fee of $59 a quarter! Called and canceled my account and of course they charged me $30 to come pick up the cans. I would strongly recommend NOT using them as your waste removal company.

This has happened multiple times with Republic Services. They don't show up on a week and don't make up for it. I wind up having to haul trash myself because I don't have enough garbage cans to hold the trash. Can't leave unprotected bags out of cans for obvious reasons. They say they'll come out the next day and never do. I've had to go to the Attorney General twice to get refunds when they've missed multiple weeks in one month. We are stuck with them. No other choice.

The Republic Waste driver drove too close to the mailbox and cracked it as he was approaching the trash receptacle. It's on the other side of the driveway. There is hydraulic oil on the mailbox. They claim if no one saw it then they are not responsible. We live in a gated community and no other trucks could have hit it from the side like. We had snow on the road and I believe since he couldn't see the edge of the street he hugged too close as he came up the hill and hit it on the side. Republic acts as if this never happens and I'm lying.

When I called to start service, they said they would deliver the receptacles the following week on Wednesday. When I got home on Wed. I called to see if they were scheduled to drop off yet that day. The answer was no, but they would get them out Thursday. When I got home their office was closed so I called Friday and they weren't scheduled. In fact, they hadn't even recorded my start service date. DON'T use them!

We have called multiple times for bulk pickup, each time promised the next day. The goods have been on our sidewalk for 3 days now. Each time we call we have long wait times, are put on hold indefinitely, call center staff are rude. This is a disgusting operation!!!

We were calling customer service every other week letting them know they missed our pick-up again. They were missing at least one, but usually two pick-ups a month. After six months of poor service and constant monthly increases, we discontinued the service. After stopping the poor service, they sent us another invoice for picking up the container. I would not recommend using them.

I have used this service for approximately 2 years. In that time I have had the following complaints. Inconsistent billing dates and cycles with unknown fees. Inconsistent pickup. Poor customer services. EXCESSIVE disconnection fees ($97) when requesting to stop service, which took three month to finally get disconnected. When calling to speak with management regarding complaints, they insist that I am in the wrong and refuse to assist with fixing the problem.

We have had Republic Residential Trash Service for over a year, every month the Bill goes up, so you call them and haggle. They reduce it for a month (Suppose to be 3) then it goes up again. Over the course of a year it became a constant 2-3 month ordeal to have to call them and haggle the bill. Finally after a year I have had it! You're fired!

I have had a few trash services in the past and by far this is one of the most poorly run companies I have ever come across. Going from a mom and pop company, I stupidly moved over to Republic based on the convenience of the many pay methods and price. Welp. You get what you pay for. Not only is the service appalling (missed pick ups, trash left on my lawn, unknown holiday/weather delays), but the price does not include the MANY hidden fees and proved to be more than my previous service.

This is the very first time I will write a review ever. I was a Republic customer for years, and have had several missed trash/recycle pick-ups. However I canceled end of Oct 2018 due to price increases. Two huge bins sat in front of my house for 2 weeks after I cancelled. I had to call Republic twice to remind them to pick up their containers - I will not be responsible in case of damage or loss, besides the fact that they are eyesores/taking up property space. Last week I received a final notice bill (prior to Collection Agency) for $56.00. I then called to question it and was told by Brianna that it is the container removal fee. It was never disclosed to me, during my cancel & reminder calls that there is a $56 container removal fee.

My $100 a month dumpster ended up being almost $300 a month. In addition to a drop off fee for it, I was charged a fee for picking it up. It was picked up 3 weeks early and I was charged for the entire month. Every person I spoke with at the company gave me a different answer! They don't train their people either! After looking at the reviews, it is my opinion that Republic Services makes a habit of defrauding people. Most likely because it now has monopolized the garbage business.

Republic Trash Service in Lansdale is horrible. Had to call every week to get either trash or recycle picked up. Canceled them now. I am calling to get the cans picked up. They were suppose to pick up 1/7/2019. As of 1/10/2019 they are still sitting at my curb.

Republic Services is the worst. Terrible service and even worse customer service. I haven’t had yard waste removal for 6 weeks. Called and was told they were “very sorry” and would remove it the next day. Came home to full bins again, called and was told “the driver refused, sorry. They’ll try again on the next scheduled date”. I’ve never had such bad service without options to switch to a better company. I guess that’s how they get away with it.

When I initially contracted with Republic there was no mention of a trash can return fee. After I canceled Republic, I'm being charged $30.00 for them to pick up the can. Totally unfair. I have now contracted with Kimble who are about 30% lower in price.

I agree 100% with reviews that are unhappy with Republic Services billing. It is unclear what they are charging for... The environmental recovery is always different... They have missed pick up and would not respond to my inquiry regarding adjustment of my bill... administrative fees... Their billing is my major complaint, it just keeps going up and up. Someone should look into this company for fraudulent billing processes.

READ ALL THE POSTS. THEY ARE FACTUAL. I strongly suggest NOT USING REPUBLIC SERVICES. They are a shady company with ridiculous charges and unavoidable, unreasonable random rate increases. Even if you experience misfortunes and unavoidable downfalls in life Republic will not work with you. They immediately present you with legal ramification and extraneous charges. My business closed, due to circumstance beyond our control. I rented out the property to a different individual. I own the property, but the new lessee has no need for the service. I contacted Republic to let them know that I had to terminate the service and they immediately threatened legal action and penalty fees. The property has been leased out for Agricultural purposes. We are forced to keep and pay for a trash can that we will not use.

We used them for many years and their service was actually pretty good. Their billing was another matter. They consistently tried raising their rates without any advanced notification which meant you needed to call and negotiate it back down. Their last rate increase was 2.5x the current price, going from $95/quarter to $235/quarter. And they wouldn't negotiate the price. After I left them, I received a "final notification" bill from them threatening to send me to collection. Of course, this was the first bill I received. They want $60 because they picked up their cans. This was not part of the agreement when I signed up with them many years ago but they claim it is written in their fine print. Total thieves. Never, ever use these guys.

Unreliable service, rude customer service reps (when you can get someone on the phone). After canceling services (because they missed three weeks in a row), it took months to actually cancel, then they wanted to charge me $50 to pick up their trash can that stayed at the bottom of my driveway for another 2 months. Anyone would be better than Republic Services. I started using a local company and am so happy I did.

Had to stop their service, they try to double charge us for the last pick up. They will try and scam you out of money. Watch out. They are a worthless lying company. They oughta be arrested for impersonating a "reputable" garbage company.

Republic Services. I very happy with them The City of La Habra Heights California contract with Republic Services. I am service by their Anaheim Division of Republic Services. No complaints about the type of service they provide. The drivers are friendly and helpful plus any carts they asked me the drivers, "Do you want a another additional recycling cart." I always say yes or no. Good customer service from Republic Services. Happy with them.

Trash has NOT been picked up in 3 weeks! I have called 5 times, promised pick up 3 times, NOTHING! BEWARE of this company, they don't follow through. Excuse - normal driver on vacation. Bill is current.

Republic Services is a company who continues to raise bills using administrative fees and gas fees. I shopped around for another service after calling to complain about the can not being emptied. They called us liars and did nothing. I also complained about a personal trash can they crushed and ruined. They did nothing but try to get us to rent another can. This company is all about the money. Customer service is offensive. Do not use this company.

We used Republic for many years, but their bill kept rising every month. So, we shopped around for another trash service in our area. Found that a competitor’s service at a fraction of what we were paying. We cancelled our service with Republic and they charged a full month for the last week of service & a $165.00 fee to pick their container. What a rip off!!!

I don’t understand how these thieves stay in business. No matter where you look under reviews they rate one star, and from my experience with them, that’s only because there are no negative star ratings!! My wife and I had used their waste removal services for about 5 years and just being lazy, we accepted their crooked price increases every quarter. Little did we know that when we moved and quoted other waste removal companies, we were paying over twice as much as the competition! Then we cancel and we’re promised a refund and now waiting on 2 months with nothing.

I had been with Republic for 4 + years in this location. When they started having union issues, they kept missing or delaying trash pickup and did not pick up recycling at all. I called, but no response; I did not pay the bill for the upcoming quarter and engaged another service. Republic finally called me; I canceled. I then get a bill charging me a cancellation fee, as well as for picking up the containers. They would not refund the amount for their non-pickups. I was in a service business for 29 years. Mistakes will be made, but this is the worst response (continual) I have ever experienced. I hope the lifetime loss of a previously loyal customer is worth the $88.90 they are charging me.

The trash pick up is fairly reliable in my area but the problem I have with Republic Services is that every quarter my bills is higher than agreed with new phantom charges and misc. late fees, etc. Even after I canceled the service, they sent me a bill for another three months of service, as well as container removal fees, late fees, and phantom taxes.

Was with Republic for 4 years. Kept missing pickups then would text and say due to unforeseen circumstances. Canceled service and still want me to pay then they would reimburse me! What a joke of a company. Found another trash hauler my neighbor uses. No missed service and almost half the price.

We have been with this company since 2006. When our neighbors jumped shipped due to non pickups, we remained until now. In the past year, they have missed pickups 3x. The last time is it! Friday is our pick up day, but due to the holiday it was delayed a day. Usually the trash is picked up by 630am. So when it wasn’t picked up this past Saturday Dec. 29. I called around lunch time. The representative said there was a 4 hour delay due to a truck being out of service, but it would definitely be picked up by 5pm. I have 2 trash cans sitting near my sidewalk “overflowing”. I called twice this morning. First, I spoke with a representative named Michelle out of a call center in Charlotte, NC. She added me to the schedule for pick up today.

They are the worst, I have been with them for about three years and they have forgotten to pick up my trash about 6 times. I call and cannot speak to management. They lie and promise that I'll be picked up later in the day and they don't come for days. Right now I on a Saturday evening right after Christmas my trash is sitting on my curb and has not to be picked up. It is 4:03... I have called and am waiting on management to call me back. Then they don't even want to give me a credit for their lack of professionalism.

We have been a Republic customer for several years. For the most part, we have been satisfied with the services. However, there is one aspect of their service that has been a constant frustration to us. We missed getting our cans out for a one day delay pickup (Christmas holiday) and called three times that same day to ensure we could get our trash and recyclables picked up. I take full responsibility for not getting the cans out, but we were assured three times that they would be picked up that day. They were not. I called again the next day and was again assured of a pickup. Once again, they were not picked up.

Because of where my house sits I can only assume, Republic Services recycling has been taking our trash and putting it in either the next door neighbor's yard or the one next over to make it easier for the trash guys. I’m sure this is due to laziness however it caused our neighbors to look thru our trash, bang on our door and threaten us with personal details because they extensively went through our trash. This ruined our Christmas and caused us a lot of problems and anxiety. I would seriously consider using anything else because this has turned into a legal matter.

I was with them much longer than I should have been, unfortunately. Call it laziness, but regardless, I finally did research and am now saving over $50.00 quarterly. Over time, with at least two complaints the rate was reduced by Republic, however, when I finally called them to cancel he offered a much reduced rate from what I had been paying. It was not as good as what I was going to pay with the new service so I still cancelled, but I asked why I was not offered this much better rate from the get go because obviously I had been overpaying for quite some time! He apologized and said he did not know why I was not offered the cheapest rate. I had even previously asked a Republic rep if what I was paying was their least expensive rate and she said yes. I think you and I know why I was not offered nor told about their best rate till I was leaving. Lying jerks!

I was a customer of Republic Services and auto-paid by credit card on a quarterly basis. In November, I called to cancel services (they were already the highest priced provider in my area and they just raised their rates ~20% higher) which they scheduled for 12/6 (apparently, I can only cancel at the end of a "full month" of service). Anyway, they emailed 11/21 stating they owed me an $80.79 credit for the 2 months of unused service. On 12/21 they sent, via email, me a bill for $21.44 I called on 12/24 to investigate. I was informed on 12/24 that not only that I wasn't getting a refund but that I owed the @21.44 for the (never disclosed or agreed to) "standard container collection fee". $102 and change to pick up containers? It cost ~$10 / week to collect the trash but you try to steal $100 from people for picking up your property? Total scumbags.

I live in a small senior housing area where there are 43 individual units. Our pickup day is Suppose to be Friday every week by contract. If a holiday falls in during the week. Then the pickup is to be done on that Saturday. In the last 5 holidays. They have not picked on Saturday so our trash sits on the side of the road until they come. They will come on a Tuesday and then skip picking up on that Friday. So essentially they are screwing us as the bill is prepaid. They use to come around 2 in the afternoon on a Friday. But lately they have been coming before 8 AM and as early as 6 AM before people have a chance to put their stuff out.

I live in Renton. We do not get a choice about our garbage pick up. I have had horrible service from day one of their contract. They hit my car and trailer with the cans many times, someone has come out many times, sometimes even with the wrong info about others. I have offered to build a holding place, it seems to work for others but they say no need. Ya think. Yesterday they blocked my car in the driveway with the empty cans, they on the other side of the YARD BACK WHERE YOU GOT THEM FROM. Let me know if you have this same issue and both the city of Renton or Republic has done nothing about for way too long.

We had been Republic Services customers for over twenty (20) years. The quarterly price increase steadily for several years. As a concurrent you don’t really think about what you pay to have your trash hauled away. The drivers are friendly, courteous and picked up what was put at the street even if not “exactly” placed by the rules. The last straw came when discussing the price with a neighbor and found a new hauler was charging more than 60% less for the same size containers and frequency.

I started with Republic Services back in April of 2016 when I moved to Marshall Michigan. Everything was going okay, even though I wasn't really happy with how much they charged for their services. My wife and I recycle and compost over 80% of our waste, so it took us 3-4 weeks to fill our container (the smallest container that they offer). I knew that there wasn't much that I could do about it, and would still have to pay the full amount that everybody else pays. After the first year, only putting my container out for pick up maybe once per month, and after they missed those pickups 50% of the time, they increased my quarterly charges by almost $10.

Their drivers keep on missing our trash cans (we are a corner house with no curb to our right) because they don't want to get out of their trucks to roll the trash cans. This is a company of a bunch of spoiled workers who treat you like they are the customer. They requested that we place the trash cans on our driveway (blocking our driveway for about 6 hours with 3 different types of trash cans for their majesty to Not get out of their truck). We locate our trash cans on our left curb which is plenty of space but that would require them to get out of their truck, we really have no other option and they refuse it.

First, their drivers would empty the cans while the truck was rolling, sometimes spilling trash onto the street and leaving the cans in front of everyone’s driveway. Recently they left a bag of yard clippings and I called them about it and was told they’d send someone to get it. I called about it for 5 days straight and each time they said it would be picked up the next day. They never came. I asked to speak to a supervisor and was transferred to someone’s voicemail. I left a message and was never called back. This Monday they inexplicably picked up half the subdivision’s trash and left the other half.

I was a loyal customer for 2 years before they raised my bill one month. I called them and was able to get it lowered back to my introductory rate again the first time. I had a hard cap on how much the auto-pay could withdraw and a few months later I got a notice that the price had been raised again. I called several times over the course of a month trying to get in touch with my sales rep (the call center people told me they couldn't lower the price, which is understandable) and never heard from her.

I have NEVER dealt with such a screwed up company! I was a very satisfied customer of 10 years until July 2018. Then, the service issues started... Missed pickups, promises to pick up, no show on rescheduled dates, more phone calls than I can count, more empty promises! I finally gave up and canceled my service on Sept 20. Then the battle to pick up the bins started. Same thing... Calls and no shows. All the while my HOA is losing patience as my bins stayed at the end of my driveway for weeks!

Republic Services missed my trash pickup 3 weeks in a row. I had to go buy 2 new garbage cans because I didn't have any place to store the trash that Republic didn't pick up. Called them each week to complain to no avail. After the third week they missed my pickup I called and canceled my service and was told there was a $50 fee to pick their can from my residence. I never agreed to a pickup fee for them to pick up their own can. Typical Corporation, just dream up any way they can to get money from you. Will never deal with these people again.

I had a horrible experience with Republic Services. They kept increased their billing every year. So, I switched to another company. Now they are billing me for collecting the trash cans. I never signed any contract, nor any agreement that I would pay for such trash can removal services. But they still are asking for money. Please note, previously, I have changed trash collection services before, and I never had to pay for such amounts. Please be aware of Republic Services.

We received service price increases over the last three quarters without any explanation. Upon researching other providers, we identified Republic was significantly higher. After following up with them, we cancelled our service. The trash can was to be picked up the following week, 10/31. When it was not picked up, we contacted them. Republic had picked up the can from our previous address from 4 years ago. It took numerous calls to get our can picked up on 11/13. We have now received a bill for the pick up of a can at our old address and our current address totaling $95.22. These fees were never disclosed in any of our discussions. The previous address charges were in error and have been credited. However, the remaining bill is $51.57 to pick up a garbage can on an established route.

Myself and all my neighbors just had our rate increased without notice by about 80%. A few people called up to complain to no avail, they aren't budging. Our local competitors still have the average quarterly price around $70. Republic jumped the price from about $74 to $130 per quarter. We think it's because they want to exit residential. This move gets people to cancel without them having to take steps to kick people off the service and all the bad exposure from that, all the while pocketing the extra revenue. I feel bad for our driver, he's been very reliable for the last 17 years.

I am a small business owner who went through a nightmare with waste management for the same issues, so we went with Root, but their routes were bought out by Republic, little did I know that they are the same culprits (Waste Management) that I had contracted in the past year until now. So I am getting the same shoddy services, missed pickups, and excessive pickup charges. I called to inquire as to when our contract is up for renewal and they send me this nasty letter: “I understand that your company desires to terminate your agreement with RS, as we have been unable to resolve your concerns, if you consider your decision to terminate we are open to discuss renegotiation of the current terms, if you do not, I can offer the following: