Republic Services Reviews

We have a contract in our township for curbside pickup of recycles every other week. The company has now missed pickups for 10 weeks. No response to township. First excuse was no workers available. Full staff for 3 weeks but still no service.

Worst company ever! I am seriously considering firing them and taking the garbage to the dump myself. Driver refused to dump my cans because one bag of trash was propping the lid up 1/3 of the way up. He had time to park his truck, write a note to leave on the can, take a picture, and have his boss email me, but he couldn't just throw this one bag of trash he was so worried about into the trash truck. I called and complained about this and Republic said they would come back the next day, they never showed up. The trash cans are still sitting there full.

Got service in October 2020. No problems just missed pick ups because due to being newly added to route. Had several missed pick ups. Then pick ups was regular. Spring came miss pickups. Driver Scott excuse to Supervisor Tony was concerns of getting stuck on turn around. Never got stuck or even a imprint of sinking down. Tony asked if I would have gravel placed down to ensure the driver's mind. However I told Tony that if I paid to have gravel placed REPUBLIC SERVICES would have to reimburse me. A week later increase in charges. However not one missed pickup.

I have to say that I am pleasantly surprised by the resolution to this situation. I was contacted by a local representative who was empathetic and professional. My bill has been resolved, and other arrangements were made to improve my account and service as well. I could not be happier with this outcome. It would be nice if the company would try to implement some proactive steps to avoid these issues all together, but I am relieved with the results I have received, and grateful for the manager who contacted me.

Whatever you do, do not enter into a contract with these people!!! They will constantly increase your bill. They will nickel and dime you to death. When they adjust your bill after you complain, that will also restart your agreement, but they don’t tell you that. You will never get out from under them.

My city (Alhambra, CA) now requires us to deal with Republic directly for payment and all questions/issues and I am currently on hold on the phone for 1.5 hours! What a waste of time - who knows if anyone will ever pickup! All I need is a simple bulk pick up for 1 item and website/chat is useless for that. This is what happens when a company knows the customer has no choice to go elsewhere.

Republic Services has a monopoly on the area, so as a customer we really have no choice. This pill is hard to swallow when you get treated like crap. My can consistently gets left in the middle of the road. Their building a notification is never done in a timely manner. I received a notification of service termination on a Friday afternoon before a holiday weekend. They then terminated the service before I even had time to call anyone. And after spending over an hour and a half on two days on the phone, I finally got a hold of a human being. They however told me I couldn't do anything except pay in full immediately. If you're going to have a strong hold on the business in an area, maybe you can at least try to run it like a civil organization.

I've had Republic Services for several years with no issues, all of a sudden when I have an issue does it become apparent that you can NOT reach a person (it's like calling the IRS). They have always picked up my trash except now they don't want to pick it up unless it's in their container versus my own container, which is fine but the trash is full and they didn't communicate this with me until three weeks of my trash not getting picked up and me reporting online missed pick ups as again you can't reach anyone via phone. I don't like the way they handled this and had they picked it up like they always had and just said they can't do it again I wouldn't be so irritated and then again when you need to speak to someone well you can, you just can't. Online you can suspend your services but not stop it so this is also irritating so now I have to try and reach someone. Will NEVER USE THIS COMPANY AGAIN. EVER.

I wish I could select a ZERO!! This company is PATHETIC. MANY missed pickups, Every time reported and still left at the end of my driveway for weeks. Funny, if I look on my services log: They have them marked as completed??? You can paint a turd but in the end you have a turd. Many times escalated to a "Manager". Guess what, never received contact from them and garbage and/or recycling left to sit at the end of my driveway. Oh and I found a local hauler that my neighbors have been using for about a year with great service and signed up with them for 1/3 of the quarterly price!!!!

Having lived in multiple states with 40 years of garbage collection, I’ve never had poorer service. Republic is the worst. Every few months they don’t pick up my trash. You call and are promised you’re on the schedule for the next day. No pick up. You call next day and are promised again. No pick up. You call and are told a supervisor will call you. No call. You call and wait to speak to supervisor. You’re promised next day service. Your garbage is piling in the garage. No pick up. By then it’s the next week’s pick up. They tell you to put the extra trash next to the can. They empty can and leave extra trash accumulated because they skipped a week. They don’t reimburse you or make up for it. Never an apology. Absolute useless company. If you have a choice, which I do not, don’t use them.

The only trash service available in my city so they naturally take advantage of the clientele. Over a month ago they informed us they would be exchanging the trash cans that day, never came. Then without notice, during the day, picked up all the trash cans on our block. No one knew what was going on at first, however, one neighbor informed us Republic finally came to exchange the cans. However, instead of replacing they just took them. Several phone calls later they informed us the replacement cans would be back the next day by 4PM. It is now 7PM on the day the trash cans were to be replaced and no cans. A call indicates they are closed. It is a holiday weekend.

My trash has not been picked up in weeks. My family has trash collection biweekly. My garbage was due to be picked up on June 17th and was never picked up. After reaching out to the company various times, this company's employees have given me multiple different days that it would be picked up and it is still sitting out in the bins today, July 1st. The garbage was due to come again today and one of your associates promised that the trash in the bins would be collected today and then I would get another trash pickup this coming Monday, July 5th to pick up the garbage that should have gone today.

I started service on 6/1/2021. It is very expensive... 69/mo. I paid the $50 container fee. Was promised my container by the following Friday. That didn't happen. I called and asked when to expect it, they said tomorrow... Same thing happened 4 times... Still no container. Container finally arrived late in the day, after pickup already happened on my street, 6/14/2021. My next pick up was 6/21/21. The driver pulled halfway down the street. Got one container at the end and didn't get mine or 2 -3 others on that part of the street.

If you can avoid using this company, AVOID THEM! We had a missed pickup for our recycling on Wednesday, 6/23. I have called every day since then to ask for them to come back to fix the issue. I have been assured every time I called that they will send a truck over to pick up the recycling, and they still have not come (6/29). The representatives I speak with are not knowledgeable, seem to have no way to contact dispatch, and have no desire to fix the issue. Many of the times I called and was told that it was "escalated" don't show up the next day in their records. No one does anything at this company! Our city recently decided to use Republic Services as the sole trash and recycling pickup, so I unfortunately cannot cancel my service. But I would do so if I had other options.

In the last year, Republic has frequently cancelled or reschedule our trash collection. In the last month, collection has been cancelled or rescheduled 4 times. Uncollected recycle material has been sitting uncollected for over one month. Calls to the company are routed to their national office instead of the local office responsible for the actual service. While always polite, the reps are incapable of resolving any issue, and call-backs from someone who might resolve them are never received. I am not interested in the reason for this incompetence. I want the services I'm paying for.

Our pickup day is Wednesdays. This past Wednesday our recycling got picked up but not our trash. Called. First person didn't know why. Then said he didn't know we were overcharged either when I asked about that too. He put me on hold to see why I was overcharged but instead it went to another person! This person tried to explain to me about all these extra fees! What?! Anyway, I asked about the Missed pickup and she day to leave it out they will go Thursday because they said there was a one day delay. This didn't make any sense since our recycling was picked up but not the trash. I wasn't notified nor told why. Thursday came. No pickup! Called Friday. Was told it was pushed to Friday but then again pushed to Monday!!!! WTF?!!! Wasn't notified either! Supposedly escalated to an area supervisor or something like that so my trash can get picked up but never got picked up!

Republic Services customer service is the absolutely the worst I have ever seen. I have called numerous times and each and every time I have waited on hold over 45 minutes. Once in a blue moon, they will let you leave your phone number and they might call you back. One time they called back and then hung up on me, so I had to start the service all over again. They are the worst.

IF THIS IS REPUBLIC SVS. THAT PROVIDES TRASH/RECYCLE FOR PALM BAY, FL. they are not responsive to requests, over and over, to pick up unused/unwanted trash cans/containers that we mark with signs and put on curbsides. Londonderry Cir and Tuttle have "turn in" containers sitting there for months!! Get them out of here before hurricane season, Republic!

My husband and I pay $215 for trash/recycle pickup. May 24-June 1, they missed trash pickup along with recyclables. I called three times, and cannot get in touch with the manager despite my efforts. It took these three phone calls for them to remember to pick up my trash, recyclables took even longer. If you want to pay for a service that you will not receive, then I recommend Republic Services. I would love to change this review, however I’m leaving this in hopes of receiving some sort of compensation.

1. They charge exorbitant bin delivery and removal fees (eg. $60 to remove our bins), which they did not disclose to us and when I reviewed all paperwork links they referenced still did not see fee amounts. (2) They regularly skip pickups, (3) I ordered bulk removal and still have all of those items piled in front of my house because they ever came. Absolutely the worst possible service in terms of trying to get in contact with them as well as the "service" itself.

After 21 years as a customer, without notice or warning, Republic suddenly terminated service in our area. I paid each quarter in advance by automatic fund transfer. At the termination date I still had prepaid over another 2 months in advance. After several very long calls I was told that I would receive a refund within 6 weeks. After another long call 7 weeks later, I was told that the refund process had not been initiated and that it would take another 8 weeks. This must be happening to many other former customers. Dishonest and deceptive.

They did not mention a $47 delivery fee PER container. When I saw this on my first bill and decided to cancel, there was an additional $30 removal fee! I paid well over $150 for 1 garbage pick-up! Stay away!

I have had service with them for only a few months. In this time I have had to call customer service 8 times. The first call to start services went well. I was told they would bring me a can in a couple days. I specifically asked when I would get it because the previous owners left a lot of trash. So I wait 3 days just in case. I call customer service. She says they haven't been my way yet but it will be there before garbage day. The day before garbage day I call again. I was told I would have it by 5:30. Garbage day comes, no garbage can still. I call again, I am told it was scheduled to be dropped off by 5:30. I call again. I am told you all have a week to bring the can. After attitude, as if she had to bring it, she agrees to put in an order to get a can dropped off.

We have called numerous times and they still haven't shown up. Completely overflowing. And when they do finally show up they leave the trash around the dumpster. Do NOT use them. They also do not have a section to leave a review on their website AND don't let you use a web browser they can't track. The worst ever. I wish I could upload the pictures.

I had the worst experience today with customer service. I spoke to five reps and none of them knew how to handle my call. The worst was Juan when trying to explain my conversation with the previous rep. He rudely said, "You are talking to me now," notated the account and just told me what I need to do rushing the conversation to get rid of me. Unfortunately I'll call back to order more service but I will not talk to this rep ever again.

I called them to cancel my service but they don't let me cancel, I asked customer service on the phone but they said they don't know. After multiple attempt, they make me write a certified letter to mail it in. I did, they received it. Then they email me & said that I have to sign the paper to get charge $50 for remove the container. Which should be no charge since they already charge me $200 to deliver when I signed the contract 4 years ago. They told me that there is no other choice. I went ahead and agree to pay $50, but they sneak in the contract to renew without any notice & now they told me if I can't cancel it. Every time, I called the main number, the customer service always say they put in a case & call me but no one call me.

I tried calling 3x to cancel my services and the customer rep said they will ask the account manager (Xaviar ** at Western Way, Jacksonville FL) but he did not called back after the 4th day. He said he was on vacation! Ok so nobody can cancel their services when the account manager or rep is on vacation...! Secondly I sent in the official letter to cancel. He received the letter but he said it needs to be CERTIFIED LETTER and the reason he said was that it needs be acknowledgement of them receiving the letter. He already received the letter in the first place and with many emails correspondence he still insist of certified letter!

They do have very kind customer service reps. That’s it. Service is terrible and I’m constantly calling so I can get my garbage picked up because they didn’t pick it up. No reason for it either besides “unforeseen circumstances” that I wouldn’t have even got that much info if I hadn’t called. Today is Tuesday and now they’re saying it won’t be picked up until Thursday. This comes after they just raised my rate. Do not use this company.

This company has the worst billing department. If their trash pick up services and their monthly cost weren't so good, we would leave in a minute. Plan to call EVERY quarter regarding incorrect charges that aren't on your contract.

Republic Services missed our pick up last Tuesday.. I called Wednesday and was told a pick up on Thursday would be made. Thursday came and no pick up. Called Friday, was told this was being escalated and was confirmed a pick up by end of day. No pick up. Called again today (Monday) and had another pointless conversation. May as well not have phone representatives since there is no truth in the messaging. Completely unprofessional and poor service. Will be moving my service as Republic Services are not dependable.

I live in a mobile home park so I don't pay for the service directly but that doesn't mean they should be permitted to do what they do. When they pick up the containers to empty them the truck doesn't even stop, I come home to find my can in the middle of my yard instead of where I place it. When they put the containers back down they place them in the middle of the street so cars knock them over driving through the park. I have lived here for 9 months and on no less than 3 occasions they have damaged my driveway markers. For the first 3 months we lived here the can wasn't even fully emptied so it took longer to get rid of the garbage from moving. Judging by the other reviews this company isn't just a problem in the upper Midwest. Maybe THEY should be on Undercover Boss!

We moved to a new home at the end of February this year. Republic Services took almost 2 months to officially set up services for our home address. I literally had to call almost every day to follow up myself because anytime a rep told me they would personally follow up with me, no one ever called back. I was sent an invoice for services starting on the day we moved into the home. I told them I don't think it's fair to charge me for services that were not yet set up. The manager or supervisor that I spoke with said they would make sure they credited me appropriately and they would also investigate all my previous calls and see where the ball was dropped in this whole process. He also told me to disregard the invoice since I would be credited. I felt good after that call. But today, I called again to make sure there was a credit in my account, and sure enough, nope...the balance is still there.

After 10 years. I had to cancel trash pick up service due to HOA limiting trash pick up service to Republic's competitor. Republic is charging me a $50 per container removal fee ($100 total for trash and recycle) plus they are charging for environmental fee and taxes. My total bill just to cancel service is over $153 (This amount is only for stopping service, all prior service charges have been paid). This is unreasonable and unacceptable. I plan to discuss this with the State Attorney General's office so Republic's unethical practice can be stopped.

A dumpster was placed on my property without my permission. It has torn up my grass, caused my tree limbs to break (when serviced), among other property damages. I have been calling for over a month asking for the dumpster to be removed and it has yet to be done. My local Republic Services does not answer phones or return my calls including the supervisor. I have called the main numbers and each time they tell me it will be moved. It has yet to be moved off of my property. As damage to my property continues to happen. If unresolved soon I will have no choice, but to sue the company for failure to remove the dumpster and place it on the correct address of their client, the damages to my property and my attorney fees. I am extremely disappointed with the lack of action taken to correct this problem and that this dumpster has been dropped off, continually serviced, and left to remain and cause damage to my property.

They missed the pick-up of the Recycling container on Feb 20th on the odd number houses on my street. It was the first time. I let it go. The following Saturday the same thing happened again. Because it was the weekend, I have to call next Monday to schedule a pickup on Tuesday which they did. I asked them what was the problem that they missed the whole one side of the street 2 times in a roll. The answer was there weren't any issues. It worked fine after that until last Saturday the same thing happened again and so was yesterday (Apr. 4th). This is ridiculous and unacceptable. I am very frustrated and feel helpless.

Several occasions trash was not picked or ran days late on a regular. Bill went up. When you call they always say they will work with to lower bill. That's after having to wait on hold for up to and over an hour. Once you do cancel there's a fairly large fee to remove can.

They took old trash can a week ago and are not delivering a new one. Called 5 times. They keep saying they will bring a new one but do nothing. When I had waste management never had a problem. They are the worst for customer service.

Canceled trash service on 2-25-2021 due to having too many skipped pickups. Was told to have trash containers out and would be picked up on 33-4-2021. Four calls and still here. Filed complaint with BBB.

I would give them zero if I could. Everything they said they would do they broke promises. They promised a time to switch the dumpster and they showed up early to move a half-full box (the driver said he could leave or take the half-full box, either way I have to pay). At the final removal day, again they showed up one day earlier (guys have not completed filling the box), the driver Arturo ** promised to come back with an empty box as a "favor" as we only have half box left due to they took the half-full away the previous day. 4 hours later he came back, jerk around, what he said earlier didn't really matter!

I called in multiple times already about a matter which should never have happened. The driver left the Dumpster in the driveway of the supermarket next door. This not only blocked their driveway but cause them to have to move the dumpster for us back to the original spot. After doing so the manager came over to our shop and made a complaint to us. This has happened multiple times and we have been a customer of Republic Services for years, I've tried filing a complaint through the phone but to no avail. The driver continues to leave the dumpster in the driveway. I must say that the driver is extremely lazy and incompetent for he doesn't have the professionalism to place the dumpster where it came from and should belong. Can you please tell me what I am to do so that the driver can stop causing trouble for us? Much appreciated.

After I complained to the city, the city acted quickly and notified Republic. A sales manager from Republic contacted me personally and was as concerned about how our case was handled. Republic offered to pick up our items at no extra charge. They also agreed that our case was handled poorly and ensured us that they would be using this as example to better train their staff. I'm all about second chances so I have upgraded my star-rating to 4 taking 1 point off for my initial experience. People are allowed to make mistakes, but it's how you handle it that matters. They absolutely addressed and it made it right.

Was a customer for just over 5 years. During that time I called their office at minimum once a month for a missed pickup. The agents are generally courteous on the phone but notorious for giving false information. I cannot tell you how many times I was told the trash would be picked up the following day only to find out it wouldn’t be. In late 2020 I received a letter telling me my rates would increase if I continued to require twice a week pickup. I wasn’t told however how much the increase would be. In January I found out it was increasing from $85/quarter to $211/quarter. I then had a two week stretch of time where I called 6 times regarding missed pickup. I found a different provider at the end of February. Their communication is just terrible and their service is nowhere near in line with the cost.

Was finally able to get Republic Services to have it cleaned up after a follow-up phone call. I'm a one and done kinda person, so I don't like to have revisit issues believe are handled already.

I contracted with Republic Services for residential garbage collection after the previous provider became too expensive. Republic was very good about picking up on schedule and would notify me of any schedule changes for holidays or bad weather. The service rates gradually increased, which is expected, but after two years I saw increases similar to the previous provider and began looking for a less expensive service. I put out less than average garbage, one container put on the street every two or three weeks, so am loathe to pay too much. A negative aspect with Republic and the other nationwide providers are the numerous fees: environmental, fuel, recovery, and the one I am complaining about: "administrative", which would be acceptable if it was visible and listed on the bill.

Background: moved to a residential home in the country last March with a 1yr lease, started trash service with a little dumpster as the house is 100+yds from the highway, with a half-mile dirt driveway that goes up and down a hill, so rolling the can to the curb was not an option. In Nov, my wife was transferred to a job out of state. I called to cancel service in Dec once the house was cleaned out, and was told the call center couldn’t do it, someone would have to call me back. No call back. I called back a week later, was told the account was closed but local office needed to call me to come get the dumpster off the property. No call back. I paid the Dec bill in Jan, and thought I was done. I never received any other bills.

We have been with Republic Services for about 20 years. Have found them to be consistently reliable and professional. During snow, since we signed up for phone notifications, I get notified in a timely manner of any schedule changes. They have also been very accommodating when we had special requests (large items etc).

After we were forced in our city to start trash removal and the only available service in our area was Republic Service we have been disgusted with the service. For months now I have called at least once every other week about missed pickups, promised rescheduled dates for pickups that are missed and last week the street beside mine was picked up but my street was completely missed. I called this morning to speak with a supervisor because I am sick of this. There have been times my trash has sat 11 days then finally picked up after several promised pickups. There is no sense in this. I am on the verge of contacting my county commissioner since we have no other option since we live in the city to go with another company. We were forced to start paying to have trash pick up but they don't wanna pick it up.

This company repeatedly leaks oil and fluids on my street. Notifying them does nothing. Latest, they refused to pick up weekly service and asked us to repack, label and store our garbage until the next scheduled pick up day "at no extra charge". Why... Because they declared the roads unsafe with a little snow on them. I'm driving my 2wd car around them without challenge. Don't let your city sign on with Republic, they will abuse the clients.

While my initial call did not resolve the matter, the help from the representative here did. They agreed it was a misunderstanding, and I will not have to pay for the replacement container.

To start off I have used numerous trash removal/dumpster services for my business and Republic Services has to be the worst. When I initially setup service with them I got ordered a dumpster lock on the dumpster that was never provided. Contacted them and nothing ever happened. This was more of a pain than what really happened with them but it goes to show that they care 0%.

The Garden Club of Jacksonville held a contract since 2012 with Republic Services. Up until a year ago service was great, however, shortly after the COVID-19 pandemic, service became sub-par. We began having repeated missed pickups and repeat billing issues. We terminated our service in writing within 60 days of the contract ended period and instead of receiving a call or notification in writing, the receptacle was picked up. Republic Services continued to bill in advance for (1) violation of the contract and (2) for services not rendered. Now, 7 months later, we have been receiving collection notices with demands of up to $1,000 in erroneous bills. There has not been any attempt from anyone with Republic Services to rectify this issue and we are extremely disappointed and unhappy with the level of unprofessionalism and poor billing practices.

In August of 2020 (right in the middle of COVID-19) I inadvertently paid my $97 bill twice. I was paying for two months. It looked as though the first payment did not go through, so I paid it a 2nd time. Once I realized my error, I attempted to request a refund through the online chat. I wasn't sure if my request was accepted, so I called customer service and they said it could take several weeks, but I could get my refund. I truly needed the money during such a difficult financial period.

I used them for several years. They consistently increased my autopay over time with no agreement for a fee increase. It ended up being triple what I had signed up for. Missed regular trash pickups. When I canceled my service they continued to bill me and then were rude when I called them on it.

So my review is mostly due to their customer service, but also the service associated with trash removal, and overall how they handle their business. We have only used their service at this location for 1 year, and in that time we haven't had much of an issue at all really. However with the issue that just came up, how they handled it, and the way their customer service rep just treated the call, I've decided that a review is warranted, and a call to find another company is also a good idea.

Poor Customer Service, Poor Billing Practices. We have automatic payment set up and for the most part it works. However, in Florida (Hernando County) this company has been given free-range to be the only trash service company allowed to perform curbside pickup. As a result, the company as a whole acts in ways contrary to the standards that would be required of other public services entities. The company changed its rates (legal) but instead of applying to next bill cycle, expects payment immediately or face late charges (over $0.87). Most electronic payments systems have a minimum of $1.00. The customer service representative, Amanda, stated that all payments must be received as billed without any exception, or late payments charges will be assessed.

They have failed to pick up the compost bin before. This happened again and have called three days in a row. Biggest frustration is they never offer an explanation for why it was missed - it would help to have an understanding if they would provide that sort of information.

I pay my trash pickup on an annual basis. After receiving the normal invoice I called Republic Services to see if the amount was correct, it has gone up nearly 50% the past 4-5 years even though inflation including the cost of fuel has been nothing like that. After speaking with a representative she agreed to give me a small discount on the total price which I agreed to. I immediately paid her on the phone with my credit card on the price agreed upon, that was 12/15/20. To date (1/20/21) I have received numerous recorded phone calls and emails advising me I am overdue for the small discount received. In addition they are assessing me $16.00 for being late on payment and have disconnected my service until I pay an additional $35.00 service interruption fee. I have called them three times to straighten it out and today will be the fourth. The right hand of this company does not know what the left hand is doing.

Since going to once a week pick up from twice a week, their reliability and customer service has disappeared. They have missed about half of my pick ups now for months, my waste sometimes sits there for two weeks, until complaints and County supervision forces them to pick up. They never returned any calls. Not have they given any credit for bad service. Go elsewhere.

Don't trust the quote they give you. That doesn't mean a thing to them. Also when they miss a pickup and you re-schedule it they don't show up either. The prices are ridiculous for the service you DON'T get. I cancelled and gave my business to a company that cares about good customer service. One that doesn't nickel and dime you to death.

19 years with Republic. We had always paid month to month. They changed their system to quarterly and we were billed upwards of $90/mo till it went over $120/mo at the end of 2019. Their accounting error was that the system was billing us the quarterly rate per month. Our mistake was that we just paid the bill on time. Didn't catch our attention till it went over $100 and then we were like, why are we paying $100/mo for trash pickup??? We have been in a year long battle with them and they are a horrific company.

Called to complain about missed pickups. Ladies who answer are courteous but can’t escalate and nothing gets fixed. They tell me I have to call back if it’s not picked up. They’ve also tried to charge double for excessive garbage but have never produced the required images.

Just recently moved into a new neighborhood and Republic missed my pick up after the holiday. I called FOUR DAYS IN A ROW informing them of a missed pick and kept getting a missed pick up scheduled. No one has came. Ridiculous!!

I have used Republic Services for over 10 years, now most recently at my current home. The price kept creeping up over a short period of time. I searched and found a different company for 1/2 the price. Republic charged me to drop off their carts at the start of service. And also charged $88 to pick them up when I canceled service. I was quoted half the price for pick up, when I called to inquire why the price was over double what I was quoted I received a generic "that's what the price is". They charge per bin to pick up, plus $20 fuel/environmental fee and tax on top of that. They said it is to repair the bins and make them operational for the next user, if they were broken I wouldn't have been able to use them the last 4 years. Lesson learned, ask about all the hidden fees.

Republic failed to pick up my recycling & garbage at Thanksgiving. I was told this was due to staffing issues. On New Year's, they picked up on the holiday when the online schedule said it would be one day later. When I called, I was told the local office decided to pick up on Friday, but we were never notified. I will terminate my arrangement with Republic at the end of the month. Terrible service and no sense of responsibility.

I have been a loyal business customer for over 10 years and they have doubled my waste pickup from $194.61 to $370.38 in two months. Claim their expenses have increased. I Taken my loyalty elsewhere.

Updated on 01/19/2021: This company continues to annoy me. After I post my review there was response from company saying please send message privately and they will respond. I did but no response yet. So here is my updated review. After several calls and several promises made that the bulk trash will taken out on 12/31 and then 1/2. It was finally taken out on 1/4 almost a week after the scheduled pick up date.

I have thought about closing this account several time before due to my trash not being picked. There is almost two weeks worth of trash in front of my house. I have called the local number and customer service still nothing. They want their payment on time but won’t stick to pickup schedules. It’s extremely frustrating to see my neighbor’s trash get picked up on time while mines piles up. It’s time to make a switch.

Consistently not picking up trash or recyclables scheduled. Seems like every couple weeks now I get a call saying that the trash pickup wont be able to be done as scheduled. Now I have to wait another week with no trash pickup for both trash and recyclables. They issues a credit, but I still have to go without trash being picked up. Always give some excuse of why they cant. Usually due to unforeseen circumstance is the excuse they like to use lately.

My recycle bin has not been collected for 3 weeks now. The first week wasn’t a big deal, not much in there, so we brought it back in. The second week it wasn’t collected and it was full so I called. The agent I spoke with was not professional and offered to send a pick up for the next week which was the day before my next scheduled pick up. I declined it thinking it would get collected this time for sure. Well yesterday it got bypassed again!

I’m really getting tired of these guys coming here dropping trash everywhere, looking at it and STILL driving off. Luckily I have Ring so I literally see it every time. Today in particular, I get home and there’s A LOT of trash in my yard, I rewinded my videos and again some idiot drops the trash and didn’t pick it up. Smh OVER IT!

Garbage bins are so small, lightweight and flimsy that they topple over constantly from the slightest breeze or gust of wind. Our entire town is covered in trash on collection days from the dozens of overturned dumpsters. You have to literally babysit your garbage bin on collection days to ensure that it isn't toppled over before the truck arrives, or else they'll happily drive right past your overturned bin, leaving you with trash for another 4 days.

Rip off. They have little extra fees that add up. I pay in advance and they still manage to add charges. Their salesperson lied to me on the phone and after I paid I received another bill. Shame on you guys. Stay away from these thieves.

After speaking with someone from Republic Services, they were kind enough to remove the bin collection fee.

I was a long standing customer over 10 yrs, referred many family members and neighbors, paid early, never missed a payment. After my mother died, my family went to live in her house, I had Republic Services for my trash and so did she, we lived in the same city 5 miles apart. I had paid her bill up in advance and mine was paid as well, I wanted a simple answer to continue with my service at her residence since I was appointed her Personal Representative and direct beneficiary, I owned my residence and hers. I was told two different things, very confusing information. I was told I could continue as a customer with my rate then I was told they would cancel hers and open my new service there at her residence, which was mine on PoD. But that now I would owe more, because it would now be a new account, when I was a long standing customer.

I have the most recent version of Firefox, but Republic Services' ENTIRE website is unavailable due to my use of a non-standard browser. This means every aspect of their website, public, login portion, support, etc. No company should put their entire web presence under a broken browser detection system. There's no way to complain or let them know that their website is broken. Unbelievable in this day and age.

I had a bulk pickup scheduled on Friday 12/18/2020. We also called and confirmed in afternoon. Nobody came. You can’t call them on Saturday. Can’t keep the heavy stuff out. Completely unprofessional and useless service. If you can’t come at least call or text and advise what to do next. It’s not a bin that we can keep in and out. It’s heavy stuff.

They totally missed my trash pickup day on Wednesday then I called the same day to reschedule a pickup, they told me Friday. Friday comes and no one shows. I call again and just keep getting the same runaround, no accountability no consequences for their actions but they take our money every month. I talked to my neighbor and he said why do I even bother these guys do this every time with no accountability! And it wasn't just my trash. He didn't pick up the whole block. And if I can reiterate it again this is not the first time! I can't speak for the totality of the company but the Compton District. Awful service.

I wish I could give them zero stars because they don't even deserve one. We signed up for trash removal and our pick up day was suppose to be Thursday's... so we put out our barrel Wednesday night. Thursday no show, call Friday and someone tells me they will be here Monday... Monday comes no show again. Now it's Tuesday and I've called multiple times to now be told that my trash will not be picked up till Friday?! OK so that's two missed pickups yet you have the audacity to send me a $120 bill. For what services am I paying $120 for?! Also asked to speak to a manager and there wasn't one. I find that hard to believe. Not only are they unreliable but they are expensive to boot. Stay far far away.

If you are considering Republic Services for your trash service, please re-consider! Whatever price they might be offering you, you should understand that the problem will come a few years down the road when they keep increasing your price and will not let you out of their service. You have a very tiny window to terminate - like a few days - once you sign it. Otherwise, you will find it very difficult to escape their auto-renewal.

I spent 2 years trying to contact someone so I could pay my bill. They constantly told us they had to either transfer us to another department and then hung up or they said someone would call us back and never did. It's been over a year since we last saw a bill but they SOMETIMES will pick up our trash. They haven't for almost 4 months now and also have not picked up our neighbor's trash either. Not just one neighbor, multiple neighbors. It's like they don't even bother coming down our street anymore and I know my entire neighborhood is so far behind that they also lost service.

I have had RS services for 5 years and have had NO problems until last week. Since I moved in, I have placed my trash can, recycle and heavy trash on the left side of my driveway. My 5 year old grandsons' Little Tykes basketball goal is on the cure on the opposite side of the driveway. The guys picked it up (maybe by mistake) and threw it away. I left a message the next day, but NO ONE returned my call. A little disappointed in customer service.

Republic Services is unreliable, (misses pick ups) and unethical. One employee gave us a credit, only to be followed by a late fee and penalty for not paying the credited amount after they missed (multiple times) picking up the trash we are paying to be removed. A call to their billing people was the most frustrating conversation ever. They did not care what was said in previous conversations, and then charged a late fee on a bill that was never sent to us. No resolution as of yet. Plan to shop for a new service.

I am an old lady on very limited fixed income, who has had Republic trash pickup for several years. Their service has been good, but the billing department is always a mess. Covid-19 plus husband's recent illness has wiped out more than 1/5 or our income. I struggled to finally get my Republic account paid so I could cancel with a zero balance effective Oct 31, which I did. They had already billed $70.27 for the new quarter, beginning Nov 01, for which I had, nor would, have any service from them. They refuse to credit the whole $70.27 billing (for nothing), and, instead, issued a new billing for an additional $30.00 to pick up my old trash bins, plus $26.10 service fee, fuel adjustment etc.

Please learn from my mistakes! This is how REPUBLIC SERVICES does business in INDIANA!!! We have used Republic Waste for our small business for over 6 years. Here is what you can expect:

This company increases my bill with no notice. Almost a 50 percent increase. When I reached out to see why, they didn't offer me an explanation, they just explained there are different size trashcans. On top of their shady bill increase, their service has been bad as well. A few times they didn't pick up our garbage cans which is irritating, but it gets much worse. One time we came home to our trash container missing, so we checked our camera. The trash collector threw our trash container in their dump bucket then just drove off with it. When we reached out they did replace the trash can, but that is just crazy to me that they do stuff like that and then it of nowhere increase your bill almost 50 percent. If I could use another company I would in a heartbeat.

Had a large amount of yard waste at curb. The company removed the entire amount. This is the first time I ever had the entire amount removed in one P/U. They left the area clean, WHAT A GREAT JOB, Professional.

This company offered great pricing at first, but has since raised their rates by a lot. Then, when called and complained, they matched new price, but only for 3 months.. Then, I called again to cancel, they CHARGE to pick up both cans. It's $84.00 to cancel/pick up 2 cans and some other absurd charge for environmental fees. I was completely paid up with my bill until this last bill for taking my cans away.

I have been a customer of Republic Services for years and after having the service charges for my smallest trash container collection continue to go up and up, decided to research alternatives and found a locally owned company who demonstrated sincere interest in setting up and servicing my account at a lower cost with helpful customer service. Upon cancelling the service by calling Republic's local number and requesting retrieval of the container prior to the next billing cycle, I began to receive bills stating I owed them over $50 in REMOVAL FEES! And, that if not paid, they were going to refer my account to a collections agency. So buyers beware. This is how Republic Services treats their loyal customers—charge them for picking up Republic's property after they've 'taken them' for-granted and their money for years. There's no such thing as 'service' in Republic Services.

Received a message on my phone from Republic Services, "Hi This Lisa from Republic Services your trash provider. All residential routes and most commercial routes will be delayed by one day for the entire holiday week. Please have a happy and safe holiday. Thank you." Since tomorrow is Thanksgiving I called Republic to verify which day our trash pick would be, either Thanksgiving or Friday. The customer service representative stated, "Oh your trash service has already been picked up today. There will not be another pick up this week." Her response totally contradicts the phone message received. We don't go through much trash but we do need our recycling picked up. Republic, don't leave phone messages with incorrect inaccurate information.

I've had Republic Services for over 6 months now and have been completely dissatisfied since day one. They lied to me about the cost of the dumpster. They keep on changing the price and every two weeks they want to call me and say that owe money plus they don't pick your dumpster up like they're supposed to. I would not recommend these people to anyone..

I have had service with Republic Services for a while. I recently cancelled my service with them and they charged me $45.91 to pick up their trash can. That was way out of line. I would advise you if you are looking for trash service find another business.

I have been a customer of Republic Services of Southern Nevada for only 6 weeks. During the 6 weeks, I had 3 missed trash or recycling pickup which I had to call. Yesterday 11/17/2020 they only half empty the recycling bin and dumped some of the recycling items including glass bottles on my driveway, as the result there were broken glasses with broken glass all over my driveway which I had to sweep and clean for more than an hour. The service is horrendous and customer service is nonexistent and they never return calls to resolve issues, Hire some people who know what they are doing. The service is totally unacceptable. I should be compensated for this poor service.

To Republic Service, We requested to stop the pick up service on March 30th due to COVID-19. Our business was closed until May 30, 2020, but your company kept charging my credit card even though you guys did not pick up the trash bins! I contacted you guys to refund my money many times but the issue was never resolved. I decided to contact my credit card company got a chargeback. You guys suspended my account and charged me a late fee, and the suspended fee also charged me a monthly fee even though you guys did not pick up the trash bin since 3 weeks ago.

Almost every week, my trash does not get picked up on the scheduled day. I have had to call multiple times to get them to come back out and pick it up. I have asked to speak to a supervisor a couple times but the customer service representatives just ignore my request and state they don’t know what the problem is and tell me they will send them back out to pick up the trash as soon as possible. I put my trash out the night before it is supposed to be picked up, right at the curb. I don’t understand why this keeps happening and I shouldn’t have to call every week about this issue. I would think they would want to get to the root of the issue rather than keep sending their workers back out again. I would really love a resolution to this situation.

I received a phone call from a local representative and was able to talk through the situation with him. This has helped restore my confidence in Republic Services. The missed pick-up was made and the situation is closed for this season.

I have had Republic Services for a while now not because I enjoy them but because they’re the only garbage company that serves my area and I really feel this is why they treat people so badly, they took my garbage bin and closed my account saying I was 120 days late on making payments. I’ve made a payment on time since I’ve lived in this home for the last 140 days. I called them and showed proof from my bank statements that I made all my payments on time. They told me the only way to restore service is if I paid an additional hundred dollars on top of the $189 that they made me pay to begin with! I told them I should not have to pay considering they’re the ones that made the mistake and took my Bin for no reason, they were dismissive and rude.

I have been a customer for a few years but this year they have been horrible. They have missed my trash/recycling pick up at least 10 times and every time I call about it, nothing gets done for a few more days. Today is Wednesday and both my trash and recycling has been sitting out in the street since last Friday, when it was supposed to be picked up. My recycling has not been picked up for 3 weeks. They say that they will expedite it but I have never received a call back from a supervisor. Horrible way to run a business. I am on a Facebook page with people from my town and about half the people on that page are moving to a different provider because they are sick of calling them all the time. At this rate I will not be far behind. If you have other options, take them. Stay far, far away from Republic Services.

My neighbor was doing landscaping in his front yard and as a result had trucks and trailers parked on the street all week; some next to my house. To make it easy for Republic to pick up my trash, I moved the can across the street away from the parked cars. I should have known. If it's not in front of my house, they refused to pick it up. Really? I was trying to do you a favor!

We canceled our service on 10/06/20 and now we're being charged $201 including a non-scheduled service fee of $157. What is a non-scheduled service fee? We shouldn't have to pay this charge for having the dumpster removed.

Republic Services had been our trash provider for years. The past few years their customer service has went down hill. I'm not sure if the ownership changed or what has happened. I have had to call several times due to missed pickups to be told it would be rescheduled then not come until the following week or that the driver did not pick up due to us having more than allowed when we only had the bin that was provided. They keep adding late fees when the bill was paid on time. I called and spoke with Marcus and Carol both of which advised that they did not see why a late fee had been added to begin with and was advised that late fee would be removed but hasn't. We had finally had enough and cancelled our service in June 2020. They are still billing me for late fees and now they have added another charge for picking up their own trash bin.

I signed a contract for a roll-off dumpster with Republic. It did not arrive on the contracted date. I called the next morning to cancel the delivery and request a refund since Republic had not honored the contract. The representative assured me that the delivery was cancelled and I would be contacted about the refund. While I was at a meeting, the dumpster was delivered and I was never contacted about a refund. They did manage to cancel the contracted pick-up, however, and I had to call again to have the undesired dumpster removed. Now I am receiving bills for a service that I cancelled due to Republic's failure to honor their contract. I have been told on three separate occasions (8/26, 9/14, 9/22) that operations would take care of the incorrect bill, but that has not occurred and I received a notice on 10/16 telling me that the bill is about to be sent to collections.

So disappointed in Republic recycling! Two phone calls about a missed pickup and my recycling has still not been picked up. On 10/13/2020, they did not pick up my recycling as scheduled so I called and reported it as a missed pickup and scheduled for 10/14/2020. At 4:45 on 10/14/2020, Randy called to remind them because they drove down my street and did not pick up my recycling. They told him that they would notify dispatch but they had until 5:00 to pick it up. Needless to say, my recycling was never picked up and upon calling them, I have been notified that I could throw it away because if it is "too full" they would not pick it up!

My current quarterly rate is about $230. I want to contact them to see if I am being billed for services that I am not aware of. Their 'create account' does not work. Their 653-332-0500 number queued me and then promised to call me. Did not happen. Now the number is always busy. Cannot find an email address to use. Current experience is not acceptable.

This company is a literal plague. First, my delivery of bin (singular, ordered 2) was late--no big deal. Next, I can't get my second bin despite paying for it. Now I can't get them to stop billing me for non-existent 2nd bin or to credit my account back correctly for both the bin and a seemingly grossly inflated rate. I called the support line 4 times, and every time the reps have been entirely unhelpful. My single pickup service for one month is somehow 120+ dollars--up from my quoted rate of 38 dollars. Absolutely criminal. Could not recommend, seeking alternative servicers enough. They fee pack your service and then overbill you.

I’ve been a long time customer of Republic and Recently switched containers and at that time they dropped off a recycle tote that I didn’t order. My problem with Republic is that their service representatives act like they’re going to help you but then they actually don’t. They mistakenly dropped off this blue recycling tote at my apartment building and I’ve called four times to have it picked up and each time the representative says, "Yes we will put it on the schedule" and of course it’s still has yet to be picked up. It’s been there about six months now. I finally gave up trying to call to get it off my property. Very annoying wait time to talk to someone inappropriate for how much they charge. Hire some more reps and give better service. Linda **

Updated on 10/08/2020: Still waiting on a Resolution. This is RIDICULOUS! REPUBLIC SERVICES PLEASE COME PICK UP YOUR DUMPSTERS! Our new company has already delivered theirs!!! Our Property will NEVER DO BUSINESS WITH YOU AGAIN!

This is regards to my garbage service. Cancelled due rate increase. Was told $30 can pickup fee but was charged admin and fuel fee to pick up can. Fuel charge is lower than ever. Overcharged by $15. CS Rep rude uncaring. Don’t go with this company. Always been loyal customer.

Terrible customer service. Try any other company before having to resort to them. Not only do they charge a ridiculous amount (more than most dumpster companies), but they do not deliver on their promises. I ordered a construction dumpster to be delivered Monday as my workers were tearing up my house. After calling every day multiple times for 4 days and trying to get a hold of someone that could help me understand where the dumpster is, I decided to request for a refund on Thursday. They kept promising they would call me back with an update as they have no direct number to the local office, but no one called me back.

Missed pickups once week. Cut our pickups down. But raised rate.. Cut our yard waste day out, only one trash day pickup. And never helpful on calling. Then they want to charge us 50.00 to pickup their cans.

Updated on 09/28/2020: Republic Services contacted me promptly and was very professional. I’ve been told my account has a zero balance and that I will be emailed a statement to that fact. I’ve heard that 3 times and have yet to receive the statement. We’ll see...

The people who pick up the trash are great! You can set a clock by their arrival time. The problem comes when you get the bill. You are told the service will cost a certain amount, they don't tell you that they have added fees beyond the service. A few years ago, I signed up for $25 a month, after added fees it was closer to $70 and always ranged $50 to $70. I canceled my service after a few months, they sent me multiple bills in the same week ranging from $35 to $95. I called and was told the $95 was an error and I made my final payment. Years later, I get a collections company call saying I owe $135 to Republic. I call Republic and am told that my balance shows $0, but to the dismay of the customer service agent, it has been sent to a third party and he is unable to help me resolve the matter.

Despite calling the day before scheduled recycle pickup to REMIND them they of course ignored the reminder. This has happened multiple times! We are giving up on trying to save the planet via recycling - everything will not go in trash. Wonder what local consumer news features & social media (FB, Twitter, Instagram etc) will think of Republic's commitment to recycling? And we are on autopay so it isn't a non-payment issue! Why can't their employees do the job for which they are paid?

We own this property and Republic Services is the only trash company. Our container was broken. We have been calling republic services since 05/2020. I was told at least 7 times and give us the date they would exchange the broken container. We were waiting and waiting patiently. Republic services has not exchanged the broken leaking container. The customer service people are rude and unprofessional. Because they know we don't have another choice. For the last 4.5 months, we suffer from this broken trash bin. The worst part is talking to customer service people. We decide not to call them again. We decide to go online and let other people how ridiculous bad service they are.

My pick up days used to be Tuesdays. They changed pick up days from Tuesday’s to Fridays without notice. They missed my August 21, 2020 pickup. When I called on Monday the 24th they said they would pick up by Tuesday the 25th. They missed that one as well. Now my container is filled to capacity and no room for additional disposal. I called on Wednesday and again they promised to pick up by Thursday and again no pick up was done. On Friday the 28th (my normal pick up day), they missed that one as well. Now I don’t have any place to put my waste because it is filled to the top. Every time they miss a pick up I have to wait the entire weekend to get it resolved. It’s as if there is no concern over their responsibilities to pick up my trash. I am the only remaining customer left on this street. It appears, they don’t want my business anymore.

We’ve been customers of Republic for years. They have increased our rate 100% of our original agreement. During this pandemic we are no longer occupying the church and have not been in the building for 6 months. They are requiring us to send a letter by mail just to have them pick up the dumpster and trying to charge us nearly $12,000 to stop ???? services. DO NOT DO BUSINESS WITH THIS COMPANY. The young man I spoke with could care less about our complaint. They’ve been picking up an empty dumpster for 6 months at $1900 + per month. The going average is $150! You do the math!!!

When Republic Waste in Arlington runs up in your yard and hits your newly bricked landscaped yard and refuses to pay for the repairs because we didn’t have it on video is horrible! The tire tracks match the trash truck's marks they leave every time they come around the corner.

Republic Services notified me by recorded message that there would be an additional charge for any addition bundles or bags. My service is paid through Sept 30, 2020 and the new charges were starting Aug 1st. Even though my billing statement states "1 Waste Hand Pickup 3-4 Bags, 1 Lift Per Week Residential Service 07/01-09/30/2020" The customer service I spoke with basically said they can change charges any time they want to. I have been a customer of Waste Management/Republic Services for almost 30 years but they do not care. Other services are less money but I have not change prior because of the good service. Now I will be changing services. Plus they are going to charge me $30 to pick up their 96 gallon container. Very disappointing especially during stressful times.

I was a customer since 1996. In August 2020, I received a postcard that my pickup date changed. I placed my trash outside on the new date. No pickup. I called and they 'escalated my call' for a call back. No call. Placed my trash out on old pickup day. No pick up. Called again. No resolution. They are unable to communicate with corporate or dispatch. No one can help. They do not return calls. Upper management (escalation team) does not respond. How is it that dispatch doesn't communicate with customer service? No GPS tracking on trucks to see where they are in their route. I've wasted more time on hold reporting my missed pick ups and trying to get this resolved. No one cares that I prepaid each year since 1996. Loyalty means nothing. Customer service means nothing. I'm done with this company.

I signed up for service as a bundle online for my new home and I agreed to $35 a month for recycle and trash however my first bill was $85 then $85 then $148 and I have only been here for 2.5 months. This is absolutely unacceptable, I have had to call in 3 times wasting my time getting a total run around. 1st call: I was told online prices and call center prices are different and the call center has no connection to the online service agreement. How does this make any sense? I set it up online with your company! Then Im transferred, an hour later I'm told the 85 bill is quarterly and it is correct and matches my online bill.

I just called Republic Services to transfer service and was told I would have to pay for both places until someone transfer the service into their name of the house I am no longer living in! They said it is Nevada law!!! The Governor’s office said they know of no law or statute that states that and I would have to call Republic Services! Why would I continue to pay for a service I am not receiving! I won’t need trash or recycling pick up at this empty house!!! This is outrageous and I will be reporting this to all the news stations and will be filing an official complaint against republic services! Someone explain why you are robbing people especially now!!!!!

After months of missed pickups, trash can the in the ditch or in the road I cancelled my service and was told there was a $40 plus fees charge to pick up their trash can. They do not disclose this fee and claim it's on the back of the bill. Which you don't get if you pay online. Customer service and managers are extremely rude and unhelpful. Clearly they don't like their jobs. Don't use this company!

I have been a customer of Republic Services for 7+ years and over the past two years the quarterly bill has gone way up. When I called several times to ask for an explanation of my charges (believing I may have been double charged), no one could explain the charges, with several representatives agreeing the bill did not make sense. After never receiving calls back when promised, I terminated my contract out of frustration. At the time I had a $102 credit pending (note: when I complained about the price the first time, a sales team member reduced my rate by over $100 per quarter to retain my business, thus creating a credit), Which was due to me August 4th per their online records.

Updated on 08/17/2020: Republic Services quickly apologized regarding an issue and complaint. They indicated that if I contacted them offline they would respond. I did and I'm still waiting with no response. Republic Services very quickly acknowledges a complaint on this forum but is very slow to respond, assuming they will actually respond.

Updated on 08/11/2020: I called Republic again on Monday, August 10th speak with a representative regarding not receiving the trash can on Saturday, August 8th. After almost a month of going back and forth I am then told "Oh you need to file a police report. When you make the report call us first thing in the morning with the report number, we will deliver the trash can on Wednesday, when the pick up the trash. Just put your trash out in bags and I will note what I am saying." I then explained to the representative that I cannot put out trash backs because not only do we have raccoons but now we have rodents also. They will there into the bags and have trash everywhere. I was told "put it out there anyway and they will pick the trash up. I'll make notes of what I am telling you."

I feel that the company has made it a point to make sure that service is now provided in a timely manner.

My previous trash company was PT'S. They changed hands over to Republic Services. We all found out after the fact. As of 7-01-2020. We had to pay 3 months in advance. In 5 weeks we have had 2 pickups. Our trash overflowing in the street. Disgusting.

I tried to Google and looked to the earliest hours they are scheduled to come to my community but couldn’t locate it. Isn’t 6am a bit too early to start all those super loud banging and slamming metals around? I can’t stand them anymore. I’d like to see a link to provide is their routes and their hours.

We have been Republic customers for 3 years and that is 3 years too long. Found a better rate at a competitor. They offered to match the price. When I told them the price, they said no! Why bother asking if you can’t or won’t match it? I want to get rid of your service and you charge me $60 for two cans to remove YOUR PROPERTY? The quarterly rate doubled, there has been new fees added and you need $60 more? Not going to happen.

For the longest time I was paying $150 for 3 months of service and then my cousin told me about Lakeshore recycle and trash and how she pays like $45 for every 3 months. So when I called to cancel service with Republic the lady tells me I was never given the new customer rate that is for a year of that same price as Lakeshore. So I stuck with them a little longer till my bill came and it started going up more and more which on it showed the fuel cost going up and fuel had actually gone down at the time. Also received some charges of an "extra lift" for another can and I had only ONE can, argued forever about it and still had to pay it.

I scheduled a bulk up and no driver has ever come to obtain the mattresses. 5 phone calls later and 2 escalations and still no word on when it's happening. We look awful for having garbage just sitting for weeks.

After years of doing business with Republic Services, dealing with missed pick ups, ever increasing rates & poor customer service I choose to use a different service that was 1/3 the price. After a couple months I was sent a bill for $89 with no explanation for the charges. Now I have been sent a bogus collection notice & am disputing it. In March 2020 when my contract with Republic services was paid in full I called to end the service due to poor service & high pricing. I went with a different company at 1/3 the price.

We have had multiple situations with American Republic trash services but this is ridiculous. We have had trash in our bins for two weeks now with promises of them coming. We have 8 bags of trash outside. It's Friday and they tell us "whether you like it or not we can't guarantee anything and should be picked up Monday." I have pictures and plan to go to Board of Health and BBB.

I went from $36 quarterly when I began and was at $95 when I cancelled. I found a substantially less expensive company because rates were so high. I called to cancel my service, then they wanted to be competitive. I had given them a chance when the price increased. I had called about the increase. They didn’t offer to do anything. When I said I had already hired a new company, the representative explained that I had to pay through the end of the month. That was two additional weeks I didn’t want. I couldn’t just cancel as of the date I called. I said, "Fine, is that everything?" I continued to ask if that will be it, "No more charges, right?"

Had this service for about two years. Continuously kept raising rates. Reel you in with a low rate then it doubles within a short amount of time. I found another service that would pick up big items at a cheaper price so I changed service BEFORE the new quarter beginning on April 1st. I emailed them through my online account on the Tuesday prior that I was canceling service.

Our recycled items were not picked up. Republic as usual gave their typical lame duck answer - "Oh we didn't have drivers today." Give me a break. Then I was told it would be picked up the next day. Yeah right. That didn't happen. Then a supervisor called and said for sure the next day. You get the picture. The can is still at the curb - FULL. I wouldn't even recommend Republic to ISIS!! I'm certain I will get a response from one of their excuse makers, with an apology. You'll get better service from the city of Portland, Oregon than from these people. Treat them like Covid 19 and STAY AWAY.

Have been paying a premium to be with Republic Services for some time. I knew it but service was pretty good. Then to that premium charge they recently added another $30 fuel recovery charge. Okay time to check new service and what do you know I can get more pickups at nearly half the Republic charge for normal service without add ons. So I'm done, except they're going to stick it to the customer one more time with a charge for bin pickup. So I got some relief over the phone and agent says they'll charge half the normal charge. Bill comes in today at it's 3/4 the charge. So Republic you've stuck it to this retired customer for the last time - shop around folks - you can get a lower price with better service.

We put our service on hold for 6 months then we received a bill. We were then told that 6 months was the limit to be on hold. We then canceled our service and was told we would get an entire month credit. We then got another bill which is on auto pay. After calling customer service again, and they said they would not credit my account entirely and the 1st person was wrong to of told us that. I asked why we have to pay anything for a service that we have not used in 7 months. Sarcastically, the representative said that it, "It's because we drive by your house." I asked to speak with a manager and waited 30 mins on hold and did not get a manager but an even ruder Customer Service Rep. We will never use their services again!

Never use this company. We moved into a new home and their locked in price for weekly service was the same as the biweekly was another local competitor. Deciding to be cost efficient, we went with them and regret every second of it. Set up service late June with barrels scheduled to be delivered July 2 ahead of our July 6 start date. The barrels didn't arrive until two weeks after their date. I called multiple times being told it was being escalated and I would get a call with an explanation - NEVER happened. $25 was paid at signup and I had a balance due on the 15th, which I was concerned with paying since I hadn't received any barrels yet. The rep gave me a credit of $10 so I wouldn't be hit with a fee and guaranteed that when the barrel delivery fee hit my account that would also be waived.

My experience this week with getting a missed trash service picked up has been frustrating. I called in on the regular trash pickup date to inform them that only one of two trash bins was serviced. Customer Service Rep informed me my account only had one bin and if we want two bins, we would have to pay more. I agreed to terms, and asked for my current trash load to be emptied. They informed me that it would be in the next day or so. I also told the Rep I didn’t have a recycle bin. A year ago, when the dumpster emptied the recycle bin the wheels fell off. I immediately called in to get a replacement/ repair. They delivered another trash bin to me. This is how I end up with two bins no recycle. Both trash bins was service for an entire year until 20 July 2020. So for this entire week (20-24 July 2020) I have requested for my second bin to be emptied.

On Sunday night, I place my recycles bin on the curb for the usual Monday pickup and they picked up all the recycles on the street but mine. I called them on Monday to report this and they said they will send a driver out on Tuesday. No one showed up on Tuesday, so I called them and they said they would send a driver out on Wednesday. Repeated the same actions as the previous days, and was told they would come out on Thursday. Thursday night and the bin is still full and has not been emptied.

Republic Services missed picking up my recycle bin on Monday, 7/20. I called Republic and they re-scheduled my pick-up for Tuesday, 7/21. No one showed on Tuesday. Called back Wednesday morning, 7/22, and Republic customer service did not have a reason why they did not pick up on Tuesday but said that the ticket was still open and they would pick up Wednesday. Nothing - Asked to speak to supervisor. The supervisor stated that Republic would pick-up on Friday, 7/24.

I am not the only one experiencing this, but they have kept me on hold for over an hour to talk to an agent. They keep increasing their prices, but their service is Horrible! All I want to do is schedule a bulk pickup, but the only way to schedule it is by calling them. This is my second unanswered call so far, and do they even care about their customers? I am going to find out if there is an alternative to Republic in my area and move over, as I deserve better service for the money that I pay them.

Do NOT USE THIS COMPANY... They constantly miss rubbish pickups, they occasionally will come back 3 days later but likely not. They don't show up if someone calls in sick, they don't show up if there is a holiday, they don't show up if there is an inch of snow... for crying out loud, it's New England, deal with it. They don't show up if a driver breaks a fingernail... seriously... pitiful company!

This company's customer service cannot be trusted. The company missed pick up service several times for my house and whenever I called the for missed pick up service, they say "they will return to pick up tomorrow" but IT ACTUALLY NEVER HAPPENED. I spoke to the manager several times, but it doesn't work. All they say is we will be working on it. My neighborhood is complained about my garbage bin sitting down in front of my house attracting lots of flies and bugs. This company is something that you need to avoid..

They respect their pickup schedule at most 50% of the time (they just missed my trash pickup two weeks in a row). I called in and they scheduled appointment to pick up the missed one, and of course they missed that as well...Customer service is not something this company care about at all.

The worst. Up-charges for everything, including $33 to deliver your garbage can, $30 to remove your garbage can (when you inevitably) and their own, additional waste management fees on top of county and city fees. Overcharged me on first bill, and it took an hour on the phone to fix it. Provided no written record of the "special rate" I was offered on a postcard, and so it was almost impossible to find someone in customer service who knew about that 2-year locked in rate. They also appear to effectively scrub the web of any reviews of their services, and their FB page doesn't allow ratings or comments.

I had to help my relatives clean their house, we used my Republic garbage can at her location and they confiscated my can. Every can has a tracking number on it. The local supervisor himself came to confiscate my can without asking me if was an authorized temporary use. This Jeff R. manager will be written a formal complaint today.

So my Husband and I pay for an extra trash bin. More than a month ago the lid to one fell off when the trash people took the trash. After that, they wouldn't take our trash. We called and they said they would give us a new bin, but they couldn't do it for two weeks. They finally picked up both bins of trash last week after a month of not taking the second bin we pay for. The 15th was the day they were supposed to give us a new bin. The trash people came and took 1 bin of trash and left the other again. My husband called and told them. After that the recycle came through, my husband yelled and waved and was screaming not standing directly in front of the truck!

After a month of having to call multiple times to get my recycling picked up nothing ever happened unless I spoke with supervisors. After a month of no recycling service and literally more than 15 calls, I closed my account. Ten days later they haven’t picked up my receptacles and when I just called they said they had no record of my account being closed! Terrible service...When they finally sent someone to pick up my recycling it was at 6 am on a Monday morning with no notice at all. They took a photo and blamed me cause I didn’t leave my container by the curbside all weekend! Don’t use these guys!!

This is a company that has no regard for its customers. Notifying them of missed pickups by phone or online is useless. They lie about facts and make promises that are not honored. Customer service is obviously not something that is important to them.

Stay away from these thieves! They will lock you up in a contract and charge you crazy absurd amount to get out of it. I originally tried to take over another business's bin to avoid having to pay for the bin replacement since the size was all I needed. I specifically told them I only needed the services for 1-year since this was how long my lease at that commercial building was. When trying to cancel 3 months ahead of time, they advise me to call when I had an exact date to request the bin removal. Sure enough, they keep trying to charge me despite having requested the bin to be picked up at the end of May, and now they want me to pay for 6 months of service due to early cancellation despite having explicitly stated we only needed their services for 1-year. Stay away! CUSTOMER SERVICE is EXTREMELY BAD, and THEY WILL GO EXTREME LENGTH to STEAL YOUR HARD EARNED MONEY.

Spoke to a rep named Kathy 4/20/20 and spoke about a couple things and let her know I was moving 5/6 and needed account closed 5/2. I received a call 6/25 stating I was past due on account. I called 6/25 and the employee, I believe her name was Deedee but she said I was “lying” that I never closed the account. Claimed I said I’d call back in spite of knowing the closing date from since early April. I had email proof of she was saying I owe 70 some odd dollars for my service since June. My mother was actually here and was recording my son in his bouncer and the phone call was actually picked up cause I was doing things as this employee was telling I’m a liar that I never gave post office a forwarding address. I actually did forwarding address online cause of covid and I have email confirmation from post office because it was done online.

My trash supposed to be pick up on Monday. I called immediately for missed pick up. Today is Friday. Nobody pick up my trash and their customer services are too rude. I have been calling them everyday.

Your bulk pick up service is the worst. I have been waiting since 19 June just to have your company pick up my bulk trash. I had an appointment for 19 June. They never showed up. I even called twice to confirm the pick up. On Monday 22 June I called twice and still no pick up. I called Tuesday 23 June twice and still no pick up. What does it take for your company to do their job that they are being paid for?

I am completely disgusted. They've been increasing their prices and keep in mind, I put up with them for years until I finally called. You'd think you treat a customer well who's been loyal for 8 years or more. Wrong! They tried to scam me, lied on the phone, played games like some shady business would. They promised me a rate that I never got. Their sales people lie like no other. They play games with you with only one goal - to screw the customer. I got tired of it and cancelled. Now they sent me a bill for $80 as I supposedly owe them for their bin pick up. $80 for them to collect their own bins! How lovely is that! What a scam. Take that off my account or I'll leave you reviews on every consumer affairs website out there that will not be pretty.

I stayed with Republic thru all of their labor woes when trash wouldn’t be picked up until a day or two after it was supposed to be. Now when their regular pickup missed my receptacle, I called the next day to reschedule a pickup and was told they would be coming to pick up my trash. They did not. Nor did they come to pick up my missed trash when I called two more times that week. I had to wait until the next week's pickup to get rid of my, by this time stinking, trash. Now I don’t believe they ever planned to re-pickup my garbage. I think Republic just led me on until the next regular pickup.

And employee gave us his Father’s Day present that he had got from the Republic Services and they also give back to the community. When COVID-19 hit they still go back to the community. They are a great group of people and should be acknowledged and I would like to personally think Rodney ALD from Vidalia Georgia great work. Thank you.

Established basic weekly, single container pick-up for our home over 4 years ago. Over those 4 years, our bill increased 46%. Little by little, service fee increase after service fee increase. We rarely had issues with the service itself. We didn't ask for much though and we followed their rules. If we put something out "incorrectly" for pick-up, we would come home to a note for next time. We followed the rules outlined and tried to be compliant. At the end of the day, it came down to Republic's purchase of nice, new trucks where drivers didn't leave the driver seat. All curb-side customers requirements changed to make sure that driver didn't get out of the cab. AND...then the cost was passed onto the customer too.

We had contracted with Republic to have residential trash pick up and they did a fairly good job with only a few missed pick ups...after about a year we sold our home and moved and were charged a $30 per container (we had 2) to pick up which we never agreed to with our initial contract. We reviewed our paper and found no such documentation. We contacted Republic to ask for documentation of our agreement to such container pick up charges...they have none. This is a "principle issue" and we will not be "robbed". They have threatened us with collection agency. Be aware of hidden fees and charges. I contacted them this morning prior to submitting this review and was told these are "standard charges" and I should go the the website to review. I think they should be disclosed at the time of services contract...what a rip off/scam.

Republic Services is so awful. If at all possible I'd recommend never ever using them. I work in commercial construction management; and building multimillion dollar factories are easy compared to getting republic services to remove trash and schedule pickups. I am utterly shocked at the degree of extreme incompetence and general disorderly trashy service. Amazing that a business like this can survive somehow.