Republic Services Reviews

Same experience as stated by others. Rates are constantly increasing and had to haggle with them to lower to something reasonable. Had enough of the shenanigans and closed the account only to find they charged me $93 to remove the containers. Also constant delays on weekly pickups due to drivers not showing or equipment malfunctions. They also would not accept many items other companies would take in the past like a bulk pickup request for dishwashers, etc.

Absolutely the worst company you would have to deal with! My small business was closed in October which I called them to cancel the service and asked them to come pick up their dumpsters. Toward the end of the month I still receive bill for the next month, which I called to question them and their representative literally told me it takes 3 months for them to close the account and even though I am not using their services anymore I still have to pay for that 3 months before the account is closed. They WILL try their best to get their greedy hands into your pocket!!! DO NOT USE THEIR SERVICE. I LEARNT MY LESSON!!!

Updated on 11/02/2023: All of their responses to their bad reviews make it seem like they want to make it right, but it’s a scam. You respond privately with your contact information and then they NEVER REACH OUT. They are trying to charge me over $1500 to cancel my trash pickup service as a residential customer and no one will reasonably work with me to allow us to part ways amicably. Do NOT work with this company. They are crooks!

I had a disappointing experience with Republic Services. Initially, the price quoted for their services was not the final price I ended up paying. They hiked the price without any valid explanation, citing a sudden fuel surcharge when I raised my concerns. It felt like they were holding me hostage with their contract terms, pressuring me to accept higher charges or commit to a longer contract just to maintain a steady price.

They raise your bill every single pay period without warning. They regularly miss and/or delay services due to staffing issues. Tons of hidden fees. It cost me over $95 just to cancel the service. DO NOT USE THEM UNDER ANY CIRCUMSTANCES!

I own rental property in Georgetown, KY. At least once a month someone will dump a mattress or couch at one of my properties. I follow Republic requirements for those items to be collected. They NEVER honor their word of collecting them in a timely manner. I've had a mattress prepared for them to pick up for 20 days. Now I'm told the mattress needs to be re-wrapped. When I explained that it was the day before the original pickup date they didn't seem to care. They won't collect it until I wrap it for the SECOND TIME!! Do your damn job the FRIST TIME!!!

My contract with a previous service was purchased by Republic so I didn't choose them to pick up my garbage. Republic missed my first 4 or 5 pickups because the driver didn't realize they had taken over the other company whose name was on the container. Their rates went up over $100 under the new contract so I found a less expensive company and cancelled Republic. Their invoice/contract term starts the DAY AFTER the new invoice. So the customer has no idea what the new rate is until after the old term expires.

One of my frustrations are that we as consumers don't have another option to put up with the bad service the drivers of this company provide. With over 1300 1 start reviews to represent this company not sure if my complaint would mean anything to them. Their system consist on taking pictures with their iPad to blame the consumer of the why they got overcharge or the why they didn't pick up the trash on time. They want to keep the customer accountable for perfect conditions to pick up the trash but when you ask them for a time or schedule to be prepared for them their answer is, they will be there when they can. That's unacceptable.

I've been working in Construction for 15 years. Industrial and Commerical. This is THE worst company I've ever had the displeasure of dealing with. It's a simple concept. You provide service, you invoice, we pay you. Republic has found a way to turn this process into brain surgery. They don't bill, then either refuse to pick up the dumpster or email threats. Their dispatchers and drivers claim they "Can't reach the office". And don't even get me started on the fees. I'm not joking when I say you will pay more in made-up "Fees" than you will for a dumpster pull. Save yourself a lot of trouble and go with literally anyone else.

This is the worst company. I cancelled my service because my bill literally tripled in one month, with no changes of service. I was told there was a $30 fee for them to come pick up my container. I just received a bill for almost $90!!!! $30(per container, they were 2) and another almost $30 for fuel. For $90 I could have brought the containers to them and saved $80. This is ridiculous. I was outright lied to about the charges, and then told they are standard fees, thank you for being a valuable customer. DO NOT DEAL WITH THIS COMPANY. THEY ARE THIEVES!!!

This corporate company took over a local company in my city. Since then the quality of the service is the same as their field of business - trash. Frequent missed pickups. This time 8 weeks in a row. Called customer service numerous times. Seems each new call closes the outstanding unresolved issues. What a pathetic company.

Rates at the Bradley County landfill are terrible...They no longer take cash...The convenience center has dumpsters that are too tall to throw heavy or large bags into easily...If you go to the back to dump trash or other items there is no signage to direct you where to go...Zero dust control that I saw...Not to mention they're closed on Saturdays now...As a former employee and certified landfill operator of this facility this place has turned into a disgrace...I am surprised it passes state inspection

I had occasion to schedule a bulk pick-up. It was originally scheduled for a Friday. It stayed on the curb for three days. I called and the rep intentionally kept me on the phone repeatedly saying she was "pulling up my account" and I had to stay on the phone. This is not the first time I've experienced this kind of behavior. The practice of keeping people on the phone to frustrate and eventually give up, Repeatedly told "this is how I was trained." Given the amount of bad reviews, my assumption is Republic prides themselves with this policy. It is reprehensible.

While delivering a dumpster to my mom's neighbor, the driver backed over the water meter box and broke all the pipes. Left it to the city to fix, which they cannot, they can only fix the City side of the plumbing. No note, no call, no attempt to follow up. The City fixed their side and because the customer side was still broken they turned the water off and left. It took me two days and numerous calls to get to the facts. Republic has taken responsibility, finally. But their solution is I pay for the 500$ repair and submit the invoice for reimbursement if they don't find the charges to egregious. Complete trash. Hire at your own risk. Carlis **

I have had Republic for 2 years, they charged $80 to drop off a trash and recycle can. Then when I cancelled charged $80 to pick them up!! The company we are replacing them with, provides the cans at no charge at all. Republic's monthly isn't terrible but at least once a month they miss our house and when you try to get them to come back you have to keep calling and custpmer service will say, "Oh tomorrow we will," until it's pick up the next week anyways. Yet, they don't refund when they miss your pickup. The truck put a hole in my trash can and they never did replace it even though I called 4x. If you can avoid using Republic, do yourself the favor and go with ANY other company!!

Republic Trash is a joke! I called the 3rd of Aug and canceled service. The new billing cycle was the 9th! I got the invoice on July 20th. They're trying to charge me $50.55 for the month of August when they picked up the trash can the next week and I haven't had service the whole month! And then tells me they close accounts at the end of the month so I should've called the 20th so they could've closed it the 31st not 3 days later.

Updated on 09/08/2023: I cancelled service 6/1/2023. I have a credit on my account and am STILL waiting on a refund. I have contacted customer service 4 or 5 times now. Filed a review here and still have not received my refund. I am fed up!! It's no wonder you are losing business. I expect an answer and refund ASAP!

Republic Services is by far the worst trash pick up service we ever had an opportunity of dealing with. Since we started we had nothing but issues, and we went to the service on good faith that they will provide the best service in the quick service that we need for trash pick up. We have called multiple times to get assistance on picking up our trash to the point now that they are giving us excuses and telling us that we are scheduled for pick up never to arrive. This is now going on since last week! Since we have been with this company our trash is been picked up once. If this doesn’t change my wife and I are planning on leaving this company for good and going back to our former trash pick up company. Please do better by your customers.

They like they told me that I asked for another pickup which I did not . Also told me there was a 18-wheeler in my driveway blocking the dumpster which on my camera I prove they lied. Then they told me they wouldn't going to pick up the dumpster till the 31st of August. They lied. Pick it up on the 24th of August. Charges was 366.00. Did not pay them that. Told me they would get back with me but they didn't. I had to keep calling for answers. After I made a payment they picked up the dumpster early. So I cancelled my payment. Because they took my payment and picked up the dumpster. Cheated me out of my week for trash pick up.

First and foremost, my landlord must have placed my name as the responsible party to pay for trash. This company called me back in July, credited me $7 just to call today to insult me further. I relayed that this bill is not part of my lease agreement, but I am willing to pay to surpass the headache of going through the legal process. They will not reimburse me for other missed trash pick ups because it wasn’t documented, although they reimbursed me a measly $7 that was never documented beforehand. Their prices change every month with the biggest amounting to almost $100. They claim to only service every other month yet my bill reflects otherwise.

I have reached out to this company multiple times. Customer service is rude & does don’t care to LISTEN nor acknowledge. I’ve contacted them about my son's garbage pick up, nothing ever done. Once again they drive by and not pick up trash, this week. My son pays for this removal and he gets no resolution. Now, this morning, I drive up to my 82 year old, mother's apartment and see this! Infuriating! Leave the trash can in the street?! Really you lazy workers! Back in the day they picked up trash, period! They didn’t have all these ** rules. Why pay this company when clearly they can’t do their job?! There is no excuse that is appropriate for neglect. I have a picture attached! Proof is the visual! Sorry company and workers.

The drivers of Republic Services missed my garbage can four times while last four months. Today again. When I called them an officer promised me, they picked it up today evening. Nobody. I have a worst experience with this company. Last time it was same. They laugh and mock us. If you have the opportunity, do not enter into contracts with this company and you will not have the same problems as I have.

Sold home and it closed 6/8/2023. All utilities notified by title company. Invoiced me for July 2023 charges on 07-01-2023. Called Republic Services on 7-10-2023 and they advised to disregard invoice, credit will appear on 8-01-2023. Credit appeared on 8-01-2023 invoice but customer service advised no refund for another 30 days.

Have a 3 year contract initiated in 2018, the way that operates is it automatically renews for another 3 years. All during this time their billing grows to levels that make you look for other vendors to provide the service. The contract indicates a 60 day notification of cancellation, plus considerable charges for early termination. BE CAREFUL OF SIGNING WITH THIS CROWD, THEY WILL CHARGE PREMIUM PRICES FOR THEIR SERVICE. Very dissatisfied and would not recommend them.

Spent years never being late or missing a payment. I came into some hard times and was very late on ONE payment. They did not care whatsoever and still charged me a $35 fee. The people on the calls could not care less unless you paid them fees to care less.... I have now got three $35 late fees on my account... Pretty interesting as there hasn't even been a 3rd bill due since this started. SMH SCAM COMPANY!!! Take your trash to the dump yourself or just use anyone else. Companies like this ruthlessly taking advantage of real people's situations is just one sick thing wrong with our country right now. I'll be ending my service ASAP. I'd advise you all to do the same. Other review sites show reviews all over the place in the US saying the same terrible things.... Save yourself the headache.

I wish I could give ZERO stars. This company does not deserve one star. I started a contract with Republic Services for a new nonprofit serving homeless women and children in Philadelphia. I don't know what happened but after 1 1/2 yr the services provided have completely stopped, without warning. This company has just refused to empty our dumpster and just gives excuses. They abandoned our organization and left our dumpster without service for 2 weeks. I have called customer service multiple times and keep being told they are coming and they don't show up. When I call the office to find out where they are, they tell me that they came to our property but did not have access. This has happened at least 5 times in 2 weeks.

Used them for 5 years with no problems…. However, in over 90 degree weather and high humidity they have missed a pickup with absolutely no call. I called the customer service center and was told by their rep they couldn’t explain why. Just no reason and was told “this is a call center”. So I asked for a supervisor. The supervisor assured me that he would have this cleared up “right away” and by the end of the day. Well the day came and went… I was at work just sure I would come home to empty trash cans. I turned onto my street and the entire cul de sac is still waiting for a pick up. It really stinks out here and they don’t even have the decency to call back and or fix this problem. YOU CAN'T EVEN LEAVE A MESSAGE…. You have to call them back on their business hours. What a HUGE disappointment.

There has been no yard waste pickup in our subdivision for more than three weeks. My neighbors and I have made multiple calls to customer service, in some cases (including my own) escalating the complaint through several layers of management trying to obtain satisfaction. My neighbors and I have received promises that someone was owning the problem and would be following up by telephone soon but no follow-up calls have been received and the yard waste is piling up around the neighborhood. Many of us are considering legal action at this point.

Updated on 08/07/2023: Good day. We have had two accounts with Republic; 1. our main campus Wayfarers Chapel & 2. our Administration Offices. We sold the Admin Office with escrow closing April 12, 2023 but you are continuing to service the Wayfarers Chapel location. Former office address: **. Contact # ** Office ** Cell. No resolution. I just received a new bill for $817.84

They ended up coming out today. All of that could've been avoided had they just agreed to that rather than telling me why I had to wait another 8 days. I appreciate that they came out unexpectedly. I appreciate it greatly. That is all I wanted.

I have recorded and taken pictures of the garbage man stealing my deck tiles from my porch. They were not in my garbage can and have been stacked my porch for weeks. Our association requires those items to be taken to the curb for disposal. Why the garbage man decided to blatantly take my property makes no sense. Had they been placed IN THE GARBAGE CAN would make sense. I have called customer service about my concerns and no one has replied. I want my $90 refunded so I can REPLACE MY DECK TILES. The incident took place on Monday, June 26th at 12:53 PM.

My blue recycling bin was broken by the trash truck claw. On 6/4 I requested an exchange and was told that the exchange would happen the next week on 6/14. My bin was not exchanged on 6/14. Since then, I've called at least twice a week and was finally told that there is a shortage of recycling bins, but that my exchange was scheduled for 7/5. There was no exchange again on 7/5. I called again and was told my exchange was now scheduled for 7/7. That was today, and again no exchange. So frustrating!

7/6: We started our trash service on 6/14. We were supposed to have our dumpster the next week. It is now 7/6 and we still don’t have a dumpster for a service we are paying for. We have called multiple times. We have been told to just sit bags of trash by the side of the road while we wait. We have also been promised multiple delivery dates and call backs that never end up being fulfilled. I finally called today and pretended that I wanted to start a new service. I asked how long it would take to get a dumpster delivered, and I was told the next Monday after starting my service. I then informed them that I have been waiting over 3 weeks. I was then sent to another customer service person promising that yet again promised to escalate my problem and give me a call back tomorrow. There is no option to talk to a supervisor, and I was also told that no one has a direct line.

Republic reached out and resolved this situation. I’m upgrading my review to reflect this improvement in customer service.

After my posting, A representative from Republic Services responded very promptly. I provided further information and my issue has been resolved. Thank you for your time to assist me.

Republic bought out our previous refuse pickup service that we had for 23 years. We pay for pickup twice a week; Monday & Thursday. When they miss a pickup on Thursday and you call to request a pickup after 3:30 PM they won't pick up the trash until Monday. I work 2nd shift and by the time I return home to learn that they have once again failed to do this simple task, I have to deal with hauling a full can back up my long drive and with the excess waste outside for 3 days. I had more missed pickups per their schedule in 2 months than I had with our previous service in 23 years. Pathetic.

I put out bins today (trash/bulk/recycle), along with 2 bulk pick-up bags and a small rolled up rug. Initial bulk bin pick- up occurred early -- bags and rug remained on street rest of day -- I pay for full trash service not just what Republic feels like doing on a specific day. How about a rebate for lack of full service.

Always have price increases. Final straw was a 50 percent increase in price and a final bill of 43 dollars to come collect their container. I told them to collect there container on the final trash pick up but was told thats not their policy. They charged me 43 dollars to send another truck to pickup my empty container. Will never use them again.

Very unreliable. Always using excuse that they have labor issues. Many better options to chose from... They will reduce bills to keep you. And after you agree they do the same thing the next week. They call and say labor issues.. 3 weeks no show.. Not again. Come get the can ..Ohh that is delayed till end of July now..

Republic Services is by far the worst company we've engaged in business with. They follow contract processes, make it super hard to close the account even if a business closes, auto-renew contracts to keep you locked in, and jack up prices without proper advance notices. Above all, they get away with all that due to a lack of adequate competition. It is no surprise that DOB and State of Alabama filed Anti Trust Lawsuit: **. Stay away from them. If you have an alternative available, any alternative, I'd recommend going with them. I plan on filing a lawsuit against them.

My wife signed a contract for a fixed price just shy of 3 years ago. I've made about 100 phone calls and escalated to get the dumpster removed and service cancelled because the price has gone from $60/month to $108/month. They refused to remove the dumpster and cancel service or suspend and reduce price to $0/month through the remaining month of service. No one will answer the phone and they flat out lie to me on the phone and intend for the dumpster to stay on my property and continue to service even though there is a section in the contract that says the parties can modify service and cost.

Canceled service 4/4 and was told it would take 3 weeks to pick up cans and cost $60 to pickup. I am still waiting and been 2 months and cans still at curb. Call every week and still not picked up cans. Only picked trash twice and paid my account 3 months at a time. Why I cancelled my account in the first place is they miss A LOT of pickup days and got old. And it seemed like every 3 months, my bill would get a little higher each time. Husband tried to talk to truck driver that has been emptying EMPTY cans, and he cursed at him. I don’t see how a company stays in business.

Do not use services of this company! Expensive than other. Lots additional fees that other companies don’t even have. Awful customer service! Canceled my service over the phone, they didn’t cancel it. Overcharge me and said it was my fault for some reason! Bad customer experience ever!

Honestly an all around terrible company. They're constantly late or don't even show up. Trash can is always either toppled or in the middle of the driveway after pick up no matter what you do. Even if you put it per their specifications. They will always blame you instead. Customer service is non-existent. The person I spoke to was extremely rude and unprofessional. Late fee is atrocious and they don't even give a courtesy once-a-year fee removal that any other company does. I am unfortunately trapped using this company by the city. I barely use their service because of how bad they are and we are still stuck paying them.

I put my account on seasonal hold in October 2022 - late April 2023 and every single month they billed me stating that my account was past due. Each month I had to call and each month a customer rep assured me that the issue was taken care of. Never was it taken care of and now they are saying that I owe $77??? The last person I spoke to had ZERO records of me calling each month to get my account back to an on-hold status. Do not use this company.

Our previous trash hauler sold out to Republic Services. Rates went up, had missed pick-ups every week, won't accommodate pickup for disabled patrons!! When you have to call or send a message via their website just to try and get them to do their job, every week. We had our old trash company 30 years, no problem with them driving down our long gravel driveway to empty our cans, twice a week without having to call and request a pickup when we already have scheduled pick-up days.

Told one thing on the phone, the bill would be "$72 plus a few fees, never over $100" - folks my bill has never been less than $200. I might have been able to live with that but they have missed a pickup a few times. Once they got stuck in my ditch, it's been a hassle. Called to cancel, was told I would have to pay a liquidation fee to get out from under the contract that I should have read better. Just disappointing that with all of the protections we have against shady business like this, these people still get away with it. So now I pay $1400 or I continue to pay $240 a month.

I’ve had an okay experience with Republic Services. We’ve had a few missed or late pickups. But I’ve been able to get those issues resolved with help from their reps. Not ideal, but at least it resolved my issues.

Republic Services is the worst! They miss pick ups repeatedly. They bait and switch their rates. They raised them every year and worsened their reliability each year. When we cancelled service they let the pick up containers stay by the road for three months. Then they charged a pick up fee for retrieving them. Their customer service people are rude and Incompetent. They get a zero in our book. The worst!

I reached out to the email in Republic's response. They fixed my account, and made good on their quote. I am editing my review to reflect this, and appreciate the response and resolution!

Almost 350 dollars in bills for a month and a couple days of service. I cancelled immediately after seeing my first outrageous bill. Customer service lied to my face, they charge insane fees including container delivery, container removal, administrative fees, late fees, fuel environmental recovery fees. I am appalled at the lack of respect to their customers and the outright price gouging. My new neighbors came to me immediately after they saw the cans and warned me of this predatory company and to use a different one and I am so glad I did. By the way, the NEW company charges less for an entire YEAR of service. I am beyond upset and I will not be bullied into paying such insane amounts for someone to dump out a trash bin. Do yourself a favor and never EVER use them.

I submitted a service/estimate request online and followed up via telephone after not receiving a response via the web. On the call, I told the rep I spoke with that I had used Republic previously at another organization because they offered a no-term agreement, and that was what I wanted. The rep emailed me an agreement with an overview that reflected no contract term and a reasonable estimate. I signed and returned on January 19.

This company has missed our whole section on pickup day twice and we have only had them a few months. If each individual does call and report the problem you don't get a pickup that week. This didn't happen with our old company. So sorry we are now stuck with this company.

Republic Services is charging a ridiculous amount for fuel surcharge, $28 a month on top of $ 60 trash fee for weekly trash pickup. I’m paying almost $90, almost $25 a week to empty 1 trash can. My bill went from $50 to $90. Gas prices have gone down yet they keep increasing charges. I’ll be looking for alternative company.

We've lived out in the country for 11.5 years. We expect certain things to cost more, but this was getting ridiculous. Our quarterly bill for Republic Services was going to be $442.67. That's almost $150 per month. $34 per week. Nearly $5 per day to have someone come and take away one 96 gallon tote. No recycling, nothing special. Just regular old trash service.

We have been using Republic for 4 years now. Our bill has gone up every renewal period. I understand increases here and there, especially when gas prices were high, but gas has stabilized and our bills keep going up. We are paying 150% more than we were 4 years ago. Our trash is constantly being missed and I am having to call customer service and schedule a pick up - which rarely happens because they only come to Pawnee once a week. For what we are paying, our trash should never be missed. We will not be renewing.

I was a former customer of Republic Services and left the first time due to their ridiculous fees and endless price increases. I eventually ended up with Randy's Environmental Services, which was then bought by Republic Services and once again, as happened the first time, my rates went sky high under their ownership. I would not recommend them to anyone as they are interested in maximizing profits in any way they can (They will charge you a small fortune just to remove the cans if you terminate their service). They say they will work with you on rates but unless you want to call them repeatedly to lower your rates I would suggest you find a hauler with a history of steady and fair rates and save yourself the time and stress.

I cancelled my Trash service with Republic trash service before my invoice was due in January. They had missed 3 weeks in a row of trash pick up, so I cancelled. I have multiple invoices from Republic since cancelling. Always varying amounts. Each time I get an invoice, I call to see what the invoice is for. On more than one occasion the rep said, she does not know what I am being charged for nor why the amounts are ALWAYS different amounts. I feel that Republic Services keep sending invoices, especially to people my age or older, knowing we do not have the energy or patience to stay on hold for up to an hour to speak to a rep...to see what the charge is for. I have paid EAch one. I have little to no doubt, that I will receive another invoice next month for a service that I cancelled months ago.

I have been with Republic, otherwise formerly known as Gallegos Sanitation, in Fort Collins since 2015. Since Republic took it over, we have continuously complained about the now incredibly POOR service without resolution. Truly, they do not care at all. They rave about their website, but it often redirects you to call the company, locking you out of proceeding, only to be placed on hold for hours, sometimes being hung up on whilst you are waiting. As if my time is unimportant. When you are lucky enough to get through, you are relayed from one rep to another WITHOUT resolving the issue. I tried to cancel my service, and lo and behold, I was called that very day. I was also threatened that I could not cancel due to a revolving contract I was unaware of with Gallegos, even if I move out of the state, which is imminent.

After many months of extremely POOR service, I spoke to the Corporate Headquarters to complain about NOT having their containers picked up after I canceled my service. They sat there for weeks. To apologize for my year-long poor service they agreed that my bill was PAID IN FULL and I would own NO MORE. Their words, not mine. Today, I find that they have deducted 49 dollars for a container pickup charge! They are thieves! I had turned my autopay service OFF, and they deducted it anyway WITHOUT my permission. Beware of this corrupted bunch of thieves. NO work or quality ethics at all. I look out at my neighbors who still have their service and their containers have been sitting FULL for weeks. SMH.

We had a very windy day and our trash can blew away.. No one on the street returned it. We went down the street and couldn't find anything.. I contacted the company and we have to pay $60 to replace it.. We pay $75 dollars a month for service that isn't great anyway and now this? If I had a choice, I would cancel the whole contract. It's ridiculous that we should have to pay for something out of our control. It was the day of garbage pick up so it's not like we just left it out there. Customer service isn't great either.

I had a billing issue recently. I paid for an extra service cycle last year and I'm owed a credit for Republic Services. I've been trying to collect my credit for several weeks now. Five times I've called the customer service number and spoken with an agent, each of whom looked up my account and recognized the mistake. Each time the issue was sent to billing for resolution. No resolution was ever reached. No one ever contacted me about the issue. I did however continue to receive new bills.

I know they are having issues with employment but this is getting to be beyond ridiculous. It all started the week after Christmas holiday. For some reason, my entire block in my subdivision did not get a trash pickup. (Uncertain if we were the only ones in the subdivision) I give them a past because their issues are all over the news and granted it was a holiday week. Next pickup week my trash did not get picked up but everyone else in the block did. Call the office and they were very apologetic and sent someone out in the next couple days. Next week my top to my recycling bin is gone after pickup day. Had to call on two different days after company promising to replace it. In the meantime, it’s raining on those days.

Thank you.

Driving on the freeway one of the employees improperly/poorly loaded their truck with cement, dropping chunks and powder as I was driving. License Plate ** US DOT ** out of Half Moon Bay around 2:30PM Monday Jan 16th 2023 on 580 E.

After receiving my last quarterly bill, service cost has increased AGAIN. This has doubled in the 4 years I have lived at my current address. I researched and found a cheaper company. I had not had a pick up since 10/17/22. When I called Republic to inquire about a late bill I had received and that I have not even had service, in fact my cart was still by the road with trash in it. I was told that they can pick up the container for $45, which I feel should not be a charge, this is part of the service. Luckily I had a vehicle large enough to be able to drop off the container without a charge.

In the last month they have missed 8 of our 16 pick ups. We have called many times and can not get an answer of why the pick ups have been missed. We also get told they are going to send someone out to pick up the extra trash but they never do. I run 190 space mobile home park with 17 bins and have home owners complaining at our office because of the overloaded trash bins and the health and safety issues it's causing. I'm sure we'll still receive a 10k trash bill even though half our pickups have been missed.

I have had nothing but problems with Republic Services for nearly the last 2 years. To start things off, I signed up for service with them in the end of March 2021. I was told that I would receive my trash and recycling cans by the 1st of April. I did not receive my cans until 3 whole weeks later, after multiple phone calls and emails with the business. I was made false promises that my cans would arrive after the first call, and was forced to contact them multiple times to get them to deliver them. Over the course of the following 20 months, they have skipped picking up my recycling no less than 15 times, causing me to spend copious amounts of my personal time contacting them via various means and asking them to provide the service that I pay for. I have tried everything.

We live in a neighborhood that has contract with Republic Trash and Recycling services. Over the past two years, their service has deteriorated significantly and irreversibly. Also, their customer service team has no authority or training except to state the obvious. Their CEO or public policy team doesn't respond to any social media questions or comments either. Our neighborhood was left looking like trash yard last week after their recycling crew decided not to show up and the company didn't communicate. Any extra trash is left by the curbside (even if they fail to show up for a week and know that there is additional trash because of their mistake). How can such a company be in business?

Republic Services has not picked up the dumpster at my apartment building in over 2 weeks. Trash and garbage are strewn all over the parking lot, drawing rats and raccoons. I left VM for my account rep, and did not receive a return call. I spoke with another rep who assured me it would be picked up yesterday. It was not. I dealt with this exact situation back in the spring, for almost 4 weeks, and had to hire an exterminator for the rats that invaded my building, and a clean up crew for the garbage all over the parking lot. Here we go again, with no response from anyone at Republic Services, and due to the 3 day holiday weekend, no one is there to answer an emergency call until Tuesday. What a disgrace.

I first used Republic services at home, pick up was timely but I would come home nearly every pickup day to trash all over the road and my yard because apparently, it's too difficult to get the trash from the can into the truck.. When my trash can was stolen and Republic was going to charge me FIFTY bucks to replace it, I just said, "enough is enough" and I dropped their service.

First they failed to pick up recycling for over a month. Second they took over 8 weeks to pick up the carts from my yard. Finally I was charged $90 to pick up the carts. Even before they were picked up. In the 6 times I communicated with them they never informed me about the pick charge.

Experienced a recent house fire which was a total loss. I rented a 30 foot dumpster from Republic services which they required a 750 deposit over the phone. I paid the deposit and return the dumpster full in a matter of a couple of weeks. I was suppose to receive a credit back to my account of 355.91. I have had to call them three times now to find out when I will be getting my money back which each time they keep telling me it's going to be a couple of weeks while it's going on about 2 months now and still haven't received anything about my refund as far as an update. I called them today and they said it will be a couple of weeks. I need my money back they wanted it the second I ask for a dumpster I want the rest of my money that is owe to me as soon as they got their dumpster back. This is absolutely ridiculous and should never take this long to give someone their money back.

We recently moved and our old trash and recycling service company is not in our new area. We went with Republic because they are one of few in the area that have recycling curbside pickup. We paid $150 in activation and drop off fees. We have had the service for only 5 weeks and the recycling was only picked up the first week. We get a weekly call that our pickup may be delayed 24 hours due to worker shortages, but the 24 hours pass and they never come to pick up. It has been missed for 4 weeks now and customer service has been contacted multiple times. Recycling bin has been on the curb overflowing for 4 WEEKS and we have a mountain of recycling backing up in our house. On the last call we were told that the issue would be escalated to management, but a week later and the missed pickups have still not been remedied and we have another missed pickup to report.

Republic's Services was so bad it was borderline criminal. They would send out robocalls every other week saying that they weren't picking up lawn waste - but always charged full price. Absolutely suck!

This isn't the first time the worker has missed pick up. Lovely how you have to pay your bills on time or you won't get services. But it's okay for them to miss your trash bin that is right on the curb!!!! Request for missed pick up immediately when I noticed that the worker goes to pick up the bum ass neighbor's trash but misses ours??!! They're across from ours! How the ** do you not realize that???? The driver honks the lady worker and she gets right back on the back of the truck and they miss ours. Wow. Wonderful worker. Feels intentional. Our bin is always there on the curb on time. On time. We pay for these services beforehand. I checked today to see why they haven't picked it up and wow. It says pick up will be Monday.

Hands down the absolute WORST company I have EVER dealt with for any product or service. After many years of what seemed to be fairly reliable service, this past spring, summer, and fall (2022), their residential pickup services became increasingly erratic. Rather than weekly pickup, they’d come every 2-3 weeks after repeatedly missing their promised make-up days. Of course, they still billed us the same quarterly amount. We finally called them to terminate service, and then we put the bin out, sealed it shut with rope, and taped 3 large signs on it saying that we terminated the service and wanted the bin removed. But they didn’t come to pick up the bin; instead, their service truck periodically came to “empty” the sealed empty bin! (I guess their drivers can’t read).

Charging late fees at new service with no notification to customer that service is in fact a new, separate company that requires new billing setup; customer service is robotic, repetitive, and not reasonable. Was not aware of any late charges, late payments, until I received a notice of service interruption and I promptly called within 2 hours of receiving said notice. I was unaware that autopay wasn't taking care of it and they were endlessly charging late fees.

I had been using Republic Services for the past 3 years since moving into my home. My rate started around $90. I’ve been pinching pennies lately because daycare is taking a huge chunk of my income and when I looked at my bill, it was over $200. When I called to ask why it was so high, I was told that if people aren’t paying attention, the bill just keeps getting raised. That is absolutely ridiculous and definitely not fair to customers, especially since there was nothing ever sent to me telling me my bill would go up. When I asked to have it lowered back down, they said they couldn’t do that. I told them I am not paying my most recent bill because I have been over paying for who knows how long and I ended up going with another company for $80 per quarter. I’m continuing to receive emails about payment. I absolutely do not recommend using this company for your waste services.

They have a long track record of bad services on Consumer Affairs and Yelp. It took 8 calls to receive a recycling cart that they didn't drop off on a new service. Received the trash but no recycling. They never called back when they said they would. Constantly missed the drop off times. They're also confused on what days pickups are. I saw the trash truck on Thursday, but kept telling me it's Friday. Also struggling to find my address. The numbers they provided for York PA dispatch office don't work. They made this ridiculous problem and can't solve it. All for a recycling can. It's not a complicated transaction. We're forced to use them. Next township meeting I hope to bring up switching to waste management. Truly mind boggling

We have used Republic Services for a while. The last 5 months have been the worst though. We have to call all the time to see if they will be picking up our trash or recycling and then they don't. We haven't had our recycling picked up now for 6 weeks! The holidays are coming up and we have so much excess trash and recycling due to all the missed pickups. They always say they will escalate it or a supervisor will call us and nothing happens. For the last 5 months the excuses have been the same no workers, broken trucks, or Covid. We could understand maybe a month but this has been for almost half the year now. We have been cited by the city twice as well and told them and they say they'll make a note. Still no one comes to pick us up.

They want me to sign and commit to a three year service but they will not commit to a set fee or set rate of increase. They want to be able to raise the fee anytime for any amount and there is nothing I can say or do. Is this even a fair contract? Who signs an agreement like that?

#RepublicServices is THE WORST! Our recycling was not picked up two weeks ago on its scheduled day and no one from the company called to reschedule. Friday, November 4 was the next scheduled pick up. I called on Thursday, November 3, to confirm someone would be there to pick up the recycling on my street. Spoke to a rude woman who was not helpful at all. Called again on Friday, twice, to confirm. Spoke to two nice reps this time. Both took great notes and confirmed someone would be there. Someone came alright. He purposefully took everyone’s trash on my street but mine. An unreliable and spiteful company. I’d like to say this is the first time I’ve experienced late and missed pick ups but it’s not! If I didn’t have to use Republic Service, I wouldn’t!

Republic took over for Santek a couple years ago and service instantly went to hit and miss. Never had issues before and never DIDN'T have issues after. Supposed to have two pickups a week and there were times we went 10-12 days without service. We are a food manufacturer and needless to say we can't have trash laying around. Got a call last night telling me they are no longer able to service the account. Zero notice. He did mention there should have been a notice but we certainly did not get one.

I will give a zero star here if possible. We had a very bad experience with Republic Services. They missed pick up so many times, and kept charging us. When we started asking questions they then gave a refund and a discount, but still didn't come pick up. We finally canceled them. But they went ahead and charged us for another month.

My father owned a machine shop and had a dumpster from Hoosier Disposal for years. They let him have it and would charge to empty it when he needed. Come to find out after he passed away, Republic Services bought them out and was charging my father almost 650 DOLLARS a month just to rent the thing, plus fees for each time it needed emptied. He was only making around 30k a year running this shop, and a quarter of his profit went to this scammy company just to have a dumpster sit in there and get emptied like once a year. What happened to decent companies????

Pickup of yard waste and recycling is unreliable. When I call about missed pickup they have lies handy: It will be picked up Monday, it will be picked up Tuesday, it will be picked up later today. Never happens. I have even stopped recycling, it's just too aggravating. Never a refund or discount for "inconvenience". Apologies don't mean anything.

Currently on the 3rd straight week of no recycling pickup. Have called every week to report and am told that they will have someone come out the next day to pick up...The next day, my full can is still sitting there. Once I called to cancel they finally offered a refund on missed pickup dates, too late. Save your money and the time you'll spend on the phone reporting missed pickups and go with another company.

Republic Services missed the Thursday pickup. I checked my account. It shows that they changed this week pickup to Friday. But they did not do it on Friday. When I checked my account again, it shows that the pickup time was Thursday. Our community's bins are still waiting outside from last Thursday. They cannot provide the service and pretended they did. Does republic services know what the local people do? Very disappointed with the service.

I would give Republic Services zero starts if applicable! Customer Service is horrible. Communication is horrible. You call to speak to someone and it is a 40 minute wait on hold. No one at their company speaks to anyone else within the company. I am thankful I took notes about conversations I had with representatives because when you speak with another one they have no clue about pervious communications to the company. I cancelled over 3 months ago and was told my account was zeroed out and now they want to send a made-up bill to collections. So worthless. Run!!!

The week of July 18th, 2022 I started the process of calling Republic Services to cancel my service that following Monday. I called every day that week and was on hold for approximately 2 3 hours each day before I had to hang up. I finally got through on Friday, July 22nd, 2022, and was told my service would be canceled Monday, July 25th, 2022, and the bins would be picked up for removal from the property by, or on August 1st, 2022. None of that happened and I was notified by the property managers that the bins were still there. I again called just to be put on hold for hours and decided to email. On August 2nd, I received notice from the company of the email being received and that the issue would be resolved on August 8th, 2022 - and that I would receive my refund for all of August within 6-8 weeks.

Needed to schedule an extra pickup for the month, went on the website and scheduled it. Was told on the website that the extra pickup would cost 41.50. Agreed and paid that amount for the extra pickup. Received my bill the next month and was Charged 150 for the extra pickup, with 40 dollars in fueled recovery on top of that. Told by the company that the 41.50 from the website was just a 'quote'. Absolute scam.

I have bulk item pickup once a month included in my service. Thought I would take advantage of that for once to clean up the garage. Called and scheduled an appointment for Monday September 19th, dragged an old dishwasher and mattress to the end of the driveway on Sunday night thinking it would be picked up Monday like I was told.

I was initially on a bi-weekly pickup schedule but over a year ago, I changed to a weekly garbage pickup schedule. Constantly my garbage is not being retrieved weekly which is resulting in my calls to Republic Services. I'm told, "oh we have it documented in the system but it looks as if you aren't on the calendar for weekly pickups. Let me take care of that right now." All goes well for a few weeks and then it's back to the same routine, bi-weekly. Each time I call, I am informed I will receive a call back from a supervisor in 24-48 hours to which I am still waiting for those calls.

We have been paying annually every September for a long time. We started getting extra add on bills since June. I would call the customer service and explain we don’t owe anything until September since we already paid for the year. The lady said it was a mistake and said she fixed it. Got another bill the next week. Called again. They claim they fix it but never did. Every week we would get another bill. They put a stop on our service in august cause we didn’t pay them, since each person I talked to claimed it was fixed. We got our annual bill for September and they increased our annual amount by almost $200. We decided to find a different company and called to cancel right after Labor Day weekend. Was told to have our container at the street on October 5th.

Updated on 09/20/2022: Our pieces of bulk items were picked up today. Based on my previous complaint, we had furniture sitting at our curb a full week longer than promised. Based on the actions (primarily lies) I requested a discount on the pickup headaches based on the actions and untruths of the bulk pickup department. The response from Republic did not address this issue.

I have two accounts with Republic Services and the St. Louis account has added $100 and more per billing cycle for a Total Fuel/Environmental Recovery Fee whereas my other location has not. Both use the same diesel fuel, both use the same trucks, both locations has the same number of pick ups. When I called, I received mumbo jumbo as a response, to the point it was comical. There are other companies that haul trash, Republic Services acts like it is the only company in town. I will take my business elsewhere since I can no longer trust their billing practices. Too bad that I like the person who picks up my trash, but I cannot tolerate deceptive billing.

Long time customer for 10+ years. We cancelled our recycling years ago when we found out there are no recycling centers in Ottawa county and they were throwing our recycling in the general trash. When the $680 annual invoice showed up for a single bin weekly disposal we cancelled our service immediately. Our service dates were 8/1 to 7/31, but the new invoice did not get e-mailed to us until 8/31. Our service was cancelled 8/31 and we removed our auto pay authorization information. In September they still removed the full $680 from our account for the next year's service without our approval. Now I have to wait 8 weeks for the crooks to mail me a check less the $100 for the one month service. I did call and they offered me $270 annual rate, after paying $482 last year. No thanks. I found local service for $240 annually, stay far away from Republic Services!

I'm reading these complaints, and I don't know why we have not started a class action lawsuit for illegal business practices. I have also incurred various missed pickups, terrible customer service with zero help and more than 100% increase in bills over a 3 month period with zero explanation. After more than doubling my bill, Republic stopped picking up on a regular basis, and it seems to be more whenever they have drivers - so where is my increase bill going to! I was finally able to connect with a sales rep to reduce my bill which was great. HOWEVER, about a month later I received my actual bill, it was still 25% highly than what was agreed upon with the sales rep. HOW IS THAT LEGAL! This is completely a scam company and would be happy to see it go bankrupt.

Despite over 23 calls for the last 23 days, they have still not resumed pickup of trash. This is the most disrespectful and uncaring company I have ever seen. They don't care about small businesses and only care about billing. We call, get courteous responses that "someone is coming out today", or "we will call you before 5" and we have yet to receive a single call-back, or have anyone come out and perform the service - yet they continue to bill!!

Have been a Customer 10+ years. Rates continue to spiral up each quarter. Fuel charges rise and never roll back as fuel cost go down. The last straw was this past Labor Day when both their website service calendar and customer service hold message showed and said they were operating on a one day delay. Well guess what. Management in the Denver market decide to work their drivers on Labor Day and follow the normal schedule without notifying their customer. When I called they refused to do a follow up collection a day or two later forcing me to wait until the next scheduled pickup day. Unacceptable!

Santa Ana recently switched to Republic and since then I have to call in 2-3 times a month because they miss picks up even though I have told them repeatedly what our business hours are and that they could even switch our pick up day as the company next to us gets 2 pick ups a week, a day before and a day after us, in the afternoon. Ask for a credit as I have to waste my time contacting them about missed pick ups and their reply was "so sorry, since you called in and we rescheduled service for a pick up in a day or 2 it was not a missed pick up". The current service from this company is the pits. In 5 years of having Waste Management service our location I may have called them 3 times in total. Totally unacceptable service and if I could leave a 0 star review I would!!!

Used for 5 years and finally took time to get rid of this company. They only close account at the end of month, and will charge close to $100 to pick up their own empty trash bins. It appears that they slowly increase the monthly fee for long-time customers and try to benefit as long as you are not paying attention. The rate is over $270/quarter now.

I had Republic at our old house and tried to transfer services to our new house. After them missing our trash pickup for a month and a half, I cancelled our services and went with another local provider. Republic tried to charge me to pick up the bins and I told them I was not paying because of the inconvenience and I just wanted my account closed. The service agent credited me and closed out my account.

Updated on 09/17/2022: I filed a complaint to Republic Services last week about their failure to pick up my trash. It is a weekly service so you can understand the importance of timely services. I was credited back for the week, but they assured me that they would do extensive research about what happened and get back to me. Needless to say, once the credit was issued, they felt their responsibility was done. When I got back into town this week, you can understand my astonishment that again my trash was not picked up.

This company has been overcharging our commercial account by thousands!! I've been calling and attempting to cancel for over a month. I've spoken to countless phone operators, sales reps and still nothing. They keep billing. They haven't picked up any trash in over 60 days! They keep billing. I've asked for a manager to call. No one calls. Then they lie and said they called. They don't realize that cell phones and business lines these days track all incoming calls. Today they said they had no records of all my calls to cancel! But then she said "is this in regards to your request to cancel the account?" What should have a been a quick solution with a long time customer has now turned into our company moving to cancel ALL our locations from using them. Today they said a manager would call me today. Still no call. I'm waiting management.

Republic Services bought out our local trash and recycle service over a year ago. The service itself as well as the customer service immediately suffered as a result. The bills come sometimes...but the late charges are instant. If you try and call to address the issue, you hold for 45 minutes+. They just skip pick up at days due to staffing and let you know after you have hauled the containers to the end of the alley, as they no longer come down the alley. I have never been late with a payment and have perfect credit. I don't like auto pay as I like to keep record of all my bills. I set up auto payment for this company due to the mess of the billing and book-keeping. Then, they raised their rates... yet again... making my payment short. The whole company is unorganized and they don't really care. They are the only game in town.

Very frustrating working with this company. Didn’t start out that way but over the last year, their service has become very poor while their fees have doubled. In 2019, started out paying $55 for my 1.5 yd bin with trash pick up every Friday and their pick up was consistent. Was very happy with them. Each month thereafter, they have raised the amount due by a few dollars and claimed it was due to the “fuel/environmental recovery fee”. Now, a year later, paying $120 a month and they only pick up twice a month. My contract has not changed -thought that’s why I had a contract- but they seem to do what they want obliviously breaking what the contract states.

New to Birmingham. Love our location and neighborhood. Unfortunately the trash service has been a nightmare. Missed (or ignored) pickups and promised bins not delivered. Call was met with condescending attitude and no solutions. I’m renting a truck to personally haul our trash to dump. It’s surprising a city this size would farm out trash collection to a company that doesn’t value customer service. Disappointing.

Did send me a refund once Consumer Affairs got involved, thank you.

I live at an address where trash was paid for by city. I moved out almost 5 years ago but since the new tenants never transferred their name on account the company put it back into my name even though I closed it out years ago. Someone had a new trash can delivered or picked up or something and there was a fee. They keep calling me and emailing me telling me to pay bill. I call them multiple times and the 1st couple times I was told they'd correct it, the last couple times I called they said they could care less who incurred the bill. I was the last person they had on file and once I pay it they'll take my name off account. It's not my bill, such evil people to say, "Pay or else we don't care where the bill came from will harass you until you pay."

UPDATED 8/29/2022: I sent them an email, no phone service until 730a Monday (missed pickup was Saturday), called at 736a today Monday -- still on hold at 1055a. But not only that -- they make you punch *2* on your phone once every 2 minutes to stay on hold or they will disconnect you. OMG!! Who does that!!! This is by far the worst customer service ever, worst that car salesman or cell phone companies. THEY DON'T EVER ANSWER THEIR PHONES!! What's the point of having a phone number at all if they don't answer -!!!

Republic Services is quite possibly the worst company I've had to ever deal with. The only person who can request anything or any changes to your account was my wife because she created the account initially, I was unable to do so and they would just hang up on me. Their cost went up almost double over the course of 2-3 years with little to no warning or heads up. When we tried to call, their customer service was so horrible that we would sit on the phone for hours in line on hold, until eventually, they would close for the day.

I prepaid for 40 yard dumpster where all charges were supposed to be included. Paid $620. A few weeks later I received an invoice for another $219. I understand should the waste weigh more than 5 tons I'd be charged more. However the weight on the dumpster was slightly above 2 tons. I rent a dumpster probably once per month and I'm familiar with the whole process. I understand if their price is higher than other companies out there due to overhead, quality, or availability. But c'mon I paid initial price of about $150 more than other companies, which again I'm fine, but when they want to milk me another $219 this is when they turned me off. I paid instantly without any fuss but I'll definitely will not use them. Not only that but I'll get in touch with other GS's and will talk all of them out of ever using Republic Services when comes to dumpsters. Otherwise the personnel was professional and well mannered-I can't say anything bad about it.

Republic Services waste container pick department lacks in in every department. Constant missed container pick ups and delayed return of empty containers. I call every week since they never pick up on Tuesday that's scheduled and only pick up after I have called on Wed only to get the same pre-written excuse that the pick up was rescheduled by them without notifying me and this is every week mind you. You can not not talk to a management rep from their company, all you will get is "we'll notify your account" sales rep and if you ask for a district/regional manager to discuss the problem their dispatch will tell you that they do not have those numbers. Do yourself and company a favor and pay the extra dollars and choose another company for your waste pick up unless you like dealing with ramped incompetence.

They contacted me after my review and refunded the money, so I ended up paying nothing for the experience. I'm only going to move my review up one star though. I shouldn't have to talk to 10 representatives and then go complain about your company on a third party website to get good customer service.

Irresponsible and unprofessional. Paid in advance for service and was promised a delivery date and they missed it. Went over the weekend and got runaround on Monday and was told the service would definitely be before end of day. Called 4 times and got the same shuffle. Do yourself a favor and use another company because these guys suck.

Upon receiving my last invoice from republic services I called to cancel my service. I was told I was going to be charged a one time container collection fee of $30. I asked if I could return the can myself, to avoid the fee, and I was told that was not allowed. I said so it is pretty much a cancellation fee because you are not giving me any option to return the can myself (which I would have, for my new company I picked up the can myself to avoid the delivery fee). Upon receiving the invoice for the can collection fee, I see they charged me $30 for the can collection fee, but also $15+ in environmental and fuel fees along with a $1.65 late fee. When I called to cancel my service I was told there was a one time fee of $30 to collect the can and that would be my final payment. However when I received the invoice the bill increased 50%.

The county took over our route so I closed my account on June 26 before the next quarter's billing cycle. Was told we had a zero balance…July 12 they take $130 from my account. This is illegal and wire fraud. They had no permission nor did I have auto pay turned in. Remember, my account had be closed and verified. Then I filed a complaint with my bank. They verified that Republic Services pulled the money, USAA did not send it automatically. As Republic Services was telling me it could take weeks to get my money back, USAA initiated an investigation and said if it is proven fraudulent then USAA would reimburse my account, just as if a credit card were stolen and used. On the same day 8 days later Republic Services and USAA put $130 in my account. USAA has said it is a permanent payment covered by my account's financial insurance. Republic Services is now saying since USAA paid me they want the $130 back.

I called almost 2 months ago to cancel services and asked them to pick up the container as I was moving and they didn't have services at my new address. They hadn't pick it up and wants to charge me almost 400 for services when I hadn't use the service! I had call several times to resolve this and they only say they would call back to cancel and never call! Do not get services from this thieves!

I was switched to Republic Services from JRM Hauling recently. I have trash dumpster service every 2 weeks. I had a missed service 2 weeks ago and have been calling ever since to get a pickup as the dumpster is overflowing with trash now. I have called Republic Services every day since last Wednesday requesting service. Every day they tell me it will be tomorrow including talking to a supervisor today who promised a call back and a pickup today. It is now 7:30pm and no pickup. Of course the office closes at 5 so no way to speak with anyone. I will definitely be moving on to another vendor once this dumpster is emptied which I hope will be at least the regular service this Wednesday. The rodents are having a field day!

As with most of the reviewers here, my experience with Republic Services has been among the worst of any company I’ve ever dealt with. I’m on the board of a medium sized condo, and we were automatically switched to Republic when they bought our previous refuse service, Groot back in 2017. Three years ago we ended up signing a contract with Republic in order, so we thought (and were told) to lock in rates. Only a couple of months into the contract our rates went up dramatically. We were provided with a “direct, personal line” to our account manager, but that ended up being a perpetually filled voicemail box that we were never able to leave a message in. Calls to customer service resulted in us being kept on hold for literally hours. And yes, I do know what literally means!

This is literally one of the worst customer experiences I have ever had. First and foremost, pricing for our trash service has increased by 300% since we signed a contract, with absolutely NO EXPLANATION why. Invoices are not transparent, I honestly don't even know what we're being charged for, and my attempts to talk to someone about increasing have gone unanswered. I have called several times, am told we'll get a phone call and then NOTHING. With our contract renewal coming up, I called around to other places to find that other companies will charge ONE-SEVENTH of what Republic is charging us for the exact same services. That is not a typo. I confirmed with 3 separate companies. Republic Services is bankrupting our small condo building.

Updated on 09/27/2022: I previously reviewed Republic Services as an unscrupulous company. My feelings still stand. I was given a credit for $64.45, which I thought was for container pickup. New invoice came in and I am charged $30.00 for trash cart, $30.00 for recycle cart, a $5.95 administrative fee and $30.36 for fuel/environmental recovery fee....And credit for $$64.46....Leaving a total of $96.31....$96.31!!!! Are you kidding me!? I hear there are already lawsuits against Republic for exorbitant prices. I see why!

Worst customer service at the Republic Services Henderson NV. Cape Horne site. Arrived at the transfer station 1.5 hours before they closed. Waited in line for 1.25 hours only for them to turn the closed sign around and tell everyone in line to come back tomorrow. approx. 30+ cars/trucks. If they knew they couldn't service all the vehicles an hour before they closed wouldn't you think they would let people know then before some of them waited in line 1.25-1.5 hours?? I expressed my displeasure of how thing were being ran and they just said that's just how it is and I should have gotten there earlier. I don't know if the incompetence is at the worker level or management level but this needs to be fixed. How about putting out a sign stating not accepting any more vehicles today?? Maybe see how long the line is a hour or 45mins before you close and determine when to put the sign up??

I've never filled out a review before, but this company is the absolute worst! I called 3 weeks ago to set up service, I'm told it's all set up and cans will be delivered next week on the regular scheduled day (Tuesday). I received a call the next Monday, I had a past balance on a previous account from 3+ years ago at a previous address. I pay that past balance and pay another $123 to start service at my new address which included first months and can delivery fee, etc. I'm told now that since it's Monday there is no way they can deliver my cans that week and I would receive them next Tuesday.

I've been using a smaller commercial dumpster for a large Airbnb house I have. I called today to cancel the service, as I am selling the house. They wouldn't let me cancel over the phone. Instead, they sent me an email stating that they require two months' written notice delivered by certified mail. So, this is their way of getting another two months' payment for a dumpster rental. This is reprehensible customer service.

AVOID, AVOID, AVOID!!!! FEES, FEES, FEES!!!! Billing Nightmares!!!! Autopay NEVER WORKS!!!! (They will try to blame you for it not working even if you have every one of your other reoccurring bills for other companies setup without issue). Continuous Billing Issues and Late Fees Before Bills are ever due. If you discontinue service you get more bills and late fees for 10yr old, beat up Santek Container removal. $32.67 + $5.00 LATE FEE BEFORE YOU EVER SEE THE BILL AS OF 7/2022. DO YOURSELF A HUGE FAVOR....DON'T BELIEVE the BBB Rating of A+. READ THE LONG, LONG, LONG LIST OF COMPLAINTS. CHOOSE A DIFFERENT SERVICE!!!! Site will not allow Zero Star Ratings. I HAVE CALLED CUSTOMER SERVICE MANY TIMES - NEVER RESOLVED THEIR ISSUES.

I tried to rent a dumpster from Republic, called their call center several times throughout the delivery day and was assured it would arrive. They told me, and I quote, "Our drivers work until 6, we don't guarantee delivery times", you could almost hear them shrug through the phone. Well, it never arrived, I'm being charged for a day I wasn't able to use, and more importantly I've lost a whole day of work because I had no dumpster. Avoid using Republic services at all costs, their customer service will just straight lie to you.

In the last 4 years the company has gone downhill. Our dumpster is CONSTANTLY left unlocked and we were told that this would be resolved. It was not and they charged us $1200 over a 2 month period for their mistake. We cannot get a bill sent and they will constantly tell you (if they bother to return a call or answer the phone) that it is still your fault (somehow) and these charges will not be removed. They are a SCAM company. We have been with the company for over 19 years and these last 4 have been horrendous. DO NOT START service with them. They will overcharge and scam you every step of the way. BTW...don't bother to reply as you do to every review (as they are ALL bad)..."We would like the opportunity to investigate your feedback further. Please private message the service address and contact information...." We are not interested.

I was with Randy's. Republic bought them out. I got charged by Randy's 240$ and then a week later, Republic charged me 240$. That was in April. They continue to charge 240$ every 3 months, which is a ridiculous amount of money that I did not sign up for. They charge an 85$ fuel surcharge, AND 135$ to come get their bins when you cancel. I highly recommend that people that had Randy's double check their spring bills, it's very possible you got charged twice, and no one is taking responsibility for it.

We are in a multi unit property with approximately 20 trash enclosures with compost, recycle, and garbage containers. When the drivers come and pull out the containers they do not put them back in the same order that they were in. Causing property management to pay to have someone come out and reorder them incurring additional costs. Additionally, when they are put back they do not always place them all the way in the enclosures and push the gates shut which causes damage to the structure of the gates (wood and/or hinges).

I recently opened my new business and ordered a dumpster from this company, waited for 2 weeks, the dumpster never showed up, it finally got here, I paid about $400 the first month, they missed first pick up, I was ok, since it wasn’t full at that time, missed 2nd pick up two weeks after the first one, I called, they said will pick up tomorrow, never showed up, called again today, the lady said the dispatch could not get to the dumpster, I need a dumpster with wheels so that can get to it, so why don’t they give me one with wheels at the first place? It is not my responsibility, I paid for the service!

This company is the WORST. They constantly miss trash pick up at our home Clark, NJ. We reported it online by filling out a form and yet again they missed the reschedule pick up. I called 4 times but all they’re saying is that they will escalate the issue. I looked at my cameras and noticed that the truck was picking up everyone’s garbage except my garbage. Why? I don’t know!!! I will be seeking another Residential Trash Removal Provider because this company is the worst.

I set up paperless billing and never received my bill for June. I tried calling to get an invoice and was on hold for 60 mins. and I gave up and disconnected the call. I received a phone call stating that my payment was overdue. I need my bill emailed to me in order to know when it is due.

Without any notification, charges for container relocation and three separate pick up services for new organic carts were placed on my bill. Called customer service on 7/11/22 and waiting on hold for 20 minutes. Then spoke to three different customer service reps for an hour and 13 minutes and none of them could explain the charges or help me reverse the charges. Asked to be transferred to a supervisor or someone who could actually help me with an explanation. The rep hung up on me while transferring and never called me back. Called back and waited on hold for another 30 minutes and still have no resolution. Being the only game in town they have a monopoly and can charge whatever and whenever. Where else can we go to get service?

Updated on 09/13/2022: Republic practically laughs at me and ditches my emails and phone calls. I'm at the point of frustration that can't be explained. These OKC people are incompetent beyond words. Even this review auto responder never followed up with me. What a joke. I'll never get my money back for the year of the auto overpayment on that office I sold a long time ago. I'm going to keep writing reviews until I get a response from a human or until I feel I get my thousands of the stolen money back from the Republic or until they ruin my credit. THEY ARE STILL SENDING ME BILLS ON A PROPERTY I SOLD OVER 1 YEAR AGO. The new owner keeps trying to get it off his property. Guess what? He has trouble getting to them also. AVOID THIS COMPANY AT ALL COST!!

Republic Services sucks a nut. Since Arvada implemented trash service, they have missed pickups and refuse to own up. In fact, they want to charge me per bag for their failure to pick the previous week’s garbage. Shame on you Arvada for not doing your due diligence and research to find a reputable trash company. They get one star only because you cannot give zero stars.

Updated on 07/12/2022: Round Two of review, Was assured dumpster would be picked up on 7/12/2022 via phone call and it is still on my property. Walked out to my mail box and they were also kind enough to send a past due bill... I terminated serves four months ago! I've been more than patient with this company and they drew my last straw. The dumpster that has been on my property is now being claimed as abandoned. If you are looking for a waste management provider save yourself the trouble and look elsewhere!!!

Tried to cancel account on January 7th, called customer service, been asked all of the information as account number, name, email address, phone number. After confirm every detail, if you think your service should been cancelled, then I told you it's a joke, NO WAY. I keep calling about 5 months, no one in the phone call can deal with this, I called more than 100 times, every time been told someone would call me to deal with this. No, no one would call you, but still charged from your account every month. Then you call back, same circulate. Until now it's been more than 5 months, I've been charged 5 months more, still no one can deal with it. Don't use Republic Service for your business, if you don't want to get a lot lot lot trouble in the future... My account manager: Andrew. Case Number: **

Updated on 07/23/2022: After two months of no yard waste pickup Republic finally returned our calls and picked up the yard waste for 2 weeks in a row. Whoopie! This week they didn't so I'm afraid the problems are starting all over again.

We have lived in our home for 16 years. Until recently we had used Republic Services for our trash collection. Besides missed pickups, the fees for their service kept going up (with no notice or explanation) and when we would call they would say they would adjust the rate but always after a couple billing cycles it was right back up again. In March of 2022 I had the idea to check with my next door neighbors to see what their rate was. One told me he paid almost $100 less per 3 month cycle and the other said they paid $40 less. When our last bill arrived early 2022 for $219 we called to terminate service as of March 31st. We paid our final bill and they picked up the containers mid April.

Been trying for 3 weeks to get my trash bin swapped for a larger one. I’ve Called at least a dozen times and have been to leave my bin out. It’s been out for weeks and nothing. Customer service tells me they’ll contact me- nothing. Ridiculous.

This company just bought out our local sanitation provider. It is actually impossible to contact their customer service as they do not answer the phone after hours of waiting multiple different days. The website says they have high call volume due to creating a new app? This company is a joke.

This company is the ABSOLUTE worst when it comes to customer service! They constantly miss trash pick up at our home in St. Louis, MO (63129). We filed an "online form" out to notify them they missed the pick up (yet again on 6/23/2022) after waiting for over an hour on the phone and having no one answer. Called again on Monday (6/27/2022). Again on hold for another hour without ever speaking to anyone. Seek another Residential Trash Removal Provider because this company doesn't want your business!

My recycling sits at the end of my driveway waiting to be picked up since the beginning of June. I’ve received a call saying they were behind by one day, then a call saying their behind by a week. I’ve called looking to get credit for the services I have not received and got a $1.55 credit, which I haven’t actually seen on paper yet. This is after emailing them a few times letting them know about the missed pickups. You as a customer have to call as soon as possible about a missed pickup to get any credit, apparently that is stated on their invoice, which shows up on time. Once you have customer service on the phone, some give you attitude and some excuses. I was told someone would be here last Thursday for recycling, there it sit full. I (we) as customers shouldn’t have to pay for a service we’re not receiving. When my service was with the Auburn office, I had no problems.

This company is the worst, no trash pick up last week, when I called Friday morning Felicia assured me we would be picked up Friday. SHE LIED!! NO SHOW NO CALL!! WHAT A GREAT WAY TO BE DO BUSINESS!! JUST SAD!!

Go with another provider even if it cost more. The peace will be worth it. They will not provide you the service you expect. Your trash will not get picked up. The business hours listed for customer service are a joke. You can call, but no one will answer the phone. Yes, I have waiting for a customer service agent to pick up the phone for over 45 minutes now on a Friday after the posted hours they are open. No, they did not pick up my trash - AGAIN. I plan to just keep putting the trash in the street. Because these people are such a joke - along with all the other "services" in my area, I'm leaving. Good luck.

I paid the usual bill in February as billed. Next bill should’ve been due 5/2/22 but received in March saying due 4/9/22?! Which I assumed was an error & felt I did not owe until next month. Called and discussed which they said was due to original billing dates were wrong? Still same service period etc. which I disagreed with- they’re still requiring $$ a month earlier than normal plus went up again on charges!! I paid $65.25 on credit card 4/25 and assumed there would be no late charge per the issues. I guess I got even more confused and paid the regular payment of $65.25 on Bill Payer 5/2/22 which of course they never contacted about it. June I received a bill for $5.00 late fee??!!! I feel they had financial issues and their resolution was billing customers a month early plus increased rate which would have brought in a tremendous amount of $ for them!

This used to be a good company, but it has really gone downhill over the past year or two. Frequent missed pickups. The one time I put out a "heavy" bag - maybe 7 or 8 pounds - they didn't take it, and it was only after I reported it as a missed pickup that they told me it was too heavy and considered bulk. Now I'm trying to cancel my service because I'm moving and nobody picks up the phone at 732-469-3777. There isn't even a voicemail system. I have been calling for the past week and have also emailed through the Republic Services website.