Republic Services Reviews

This company has been overcharging our commercial account by thousands!! I've been calling and attempting to cancel for over a month. I've spoken to countless phone operators, sales reps and still nothing. They keep billing. They haven't picked up any trash in over 60 days! They keep billing. I've asked for a manager to call. No one calls. Then they lie and said they called. They don't realize that cell phones and business lines these days track all incoming calls. Today they said they had no records of all my calls to cancel! But then she said "is this in regards to your request to cancel the account?" What should have a been a quick solution with a long time customer has now turned into our company moving to cancel ALL our locations from using them. Today they said a manager would call me today. Still no call. I'm waiting management.

Republic Services bought out our local trash and recycle service over a year ago. The service itself as well as the customer service immediately suffered as a result. The bills come sometimes...but the late charges are instant. If you try and call to address the issue, you hold for 45 minutes+. They just skip pick up at days due to staffing and let you know after you have hauled the containers to the end of the alley, as they no longer come down the alley. I have never been late with a payment and have perfect credit. I don't like auto pay as I like to keep record of all my bills. I set up auto payment for this company due to the mess of the billing and book-keeping. Then, they raised their rates... yet again... making my payment short. The whole company is unorganized and they don't really care. They are the only game in town.

Very frustrating working with this company. Didn’t start out that way but over the last year, their service has become very poor while their fees have doubled. In 2019, started out paying $55 for my 1.5 yd bin with trash pick up every Friday and their pick up was consistent. Was very happy with them. Each month thereafter, they have raised the amount due by a few dollars and claimed it was due to the “fuel/environmental recovery fee”. Now, a year later, paying $120 a month and they only pick up twice a month. My contract has not changed -thought that’s why I had a contract- but they seem to do what they want obliviously breaking what the contract states.

New to Birmingham. Love our location and neighborhood. Unfortunately the trash service has been a nightmare. Missed (or ignored) pickups and promised bins not delivered. Call was met with condescending attitude and no solutions. I’m renting a truck to personally haul our trash to dump. It’s surprising a city this size would farm out trash collection to a company that doesn’t value customer service. Disappointing.

Did send me a refund once Consumer Affairs got involved, thank you.

I live at an address where trash was paid for by city. I moved out almost 5 years ago but since the new tenants never transferred their name on account the company put it back into my name even though I closed it out years ago. Someone had a new trash can delivered or picked up or something and there was a fee. They keep calling me and emailing me telling me to pay bill. I call them multiple times and the 1st couple times I was told they'd correct it, the last couple times I called they said they could care less who incurred the bill. I was the last person they had on file and once I pay it they'll take my name off account. It's not my bill, such evil people to say, "Pay or else we don't care where the bill came from will harass you until you pay."

UPDATED 8/29/2022: I sent them an email, no phone service until 730a Monday (missed pickup was Saturday), called at 736a today Monday -- still on hold at 1055a. But not only that -- they make you punch *2* on your phone once every 2 minutes to stay on hold or they will disconnect you. OMG!! Who does that!!! This is by far the worst customer service ever, worst that car salesman or cell phone companies. THEY DON'T EVER ANSWER THEIR PHONES!! What's the point of having a phone number at all if they don't answer -!!!

Republic Services is quite possibly the worst company I've had to ever deal with. The only person who can request anything or any changes to your account was my wife because she created the account initially, I was unable to do so and they would just hang up on me. Their cost went up almost double over the course of 2-3 years with little to no warning or heads up. When we tried to call, their customer service was so horrible that we would sit on the phone for hours in line on hold, until eventually, they would close for the day.

I prepaid for 40 yard dumpster where all charges were supposed to be included. Paid $620. A few weeks later I received an invoice for another $219. I understand should the waste weigh more than 5 tons I'd be charged more. However the weight on the dumpster was slightly above 2 tons. I rent a dumpster probably once per month and I'm familiar with the whole process. I understand if their price is higher than other companies out there due to overhead, quality, or availability. But c'mon I paid initial price of about $150 more than other companies, which again I'm fine, but when they want to milk me another $219 this is when they turned me off. I paid instantly without any fuss but I'll definitely will not use them. Not only that but I'll get in touch with other GS's and will talk all of them out of ever using Republic Services when comes to dumpsters. Otherwise the personnel was professional and well mannered-I can't say anything bad about it.

Republic Services waste container pick department lacks in in every department. Constant missed container pick ups and delayed return of empty containers. I call every week since they never pick up on Tuesday that's scheduled and only pick up after I have called on Wed only to get the same pre-written excuse that the pick up was rescheduled by them without notifying me and this is every week mind you. You can not not talk to a management rep from their company, all you will get is "we'll notify your account" sales rep and if you ask for a district/regional manager to discuss the problem their dispatch will tell you that they do not have those numbers. Do yourself and company a favor and pay the extra dollars and choose another company for your waste pick up unless you like dealing with ramped incompetence.

They contacted me after my review and refunded the money, so I ended up paying nothing for the experience. I'm only going to move my review up one star though. I shouldn't have to talk to 10 representatives and then go complain about your company on a third party website to get good customer service.

Irresponsible and unprofessional. Paid in advance for service and was promised a delivery date and they missed it. Went over the weekend and got runaround on Monday and was told the service would definitely be before end of day. Called 4 times and got the same shuffle. Do yourself a favor and use another company because these guys suck.

Upon receiving my last invoice from republic services I called to cancel my service. I was told I was going to be charged a one time container collection fee of $30. I asked if I could return the can myself, to avoid the fee, and I was told that was not allowed. I said so it is pretty much a cancellation fee because you are not giving me any option to return the can myself (which I would have, for my new company I picked up the can myself to avoid the delivery fee). Upon receiving the invoice for the can collection fee, I see they charged me $30 for the can collection fee, but also $15+ in environmental and fuel fees along with a $1.65 late fee. When I called to cancel my service I was told there was a one time fee of $30 to collect the can and that would be my final payment. However when I received the invoice the bill increased 50%.

The county took over our route so I closed my account on June 26 before the next quarter's billing cycle. Was told we had a zero balance…July 12 they take $130 from my account. This is illegal and wire fraud. They had no permission nor did I have auto pay turned in. Remember, my account had be closed and verified. Then I filed a complaint with my bank. They verified that Republic Services pulled the money, USAA did not send it automatically. As Republic Services was telling me it could take weeks to get my money back, USAA initiated an investigation and said if it is proven fraudulent then USAA would reimburse my account, just as if a credit card were stolen and used. On the same day 8 days later Republic Services and USAA put $130 in my account. USAA has said it is a permanent payment covered by my account's financial insurance. Republic Services is now saying since USAA paid me they want the $130 back.

I called almost 2 months ago to cancel services and asked them to pick up the container as I was moving and they didn't have services at my new address. They hadn't pick it up and wants to charge me almost 400 for services when I hadn't use the service! I had call several times to resolve this and they only say they would call back to cancel and never call! Do not get services from this thieves!

I was switched to Republic Services from JRM Hauling recently. I have trash dumpster service every 2 weeks. I had a missed service 2 weeks ago and have been calling ever since to get a pickup as the dumpster is overflowing with trash now. I have called Republic Services every day since last Wednesday requesting service. Every day they tell me it will be tomorrow including talking to a supervisor today who promised a call back and a pickup today. It is now 7:30pm and no pickup. Of course the office closes at 5 so no way to speak with anyone. I will definitely be moving on to another vendor once this dumpster is emptied which I hope will be at least the regular service this Wednesday. The rodents are having a field day!

As with most of the reviewers here, my experience with Republic Services has been among the worst of any company I’ve ever dealt with. I’m on the board of a medium sized condo, and we were automatically switched to Republic when they bought our previous refuse service, Groot back in 2017. Three years ago we ended up signing a contract with Republic in order, so we thought (and were told) to lock in rates. Only a couple of months into the contract our rates went up dramatically. We were provided with a “direct, personal line” to our account manager, but that ended up being a perpetually filled voicemail box that we were never able to leave a message in. Calls to customer service resulted in us being kept on hold for literally hours. And yes, I do know what literally means!

This is literally one of the worst customer experiences I have ever had. First and foremost, pricing for our trash service has increased by 300% since we signed a contract, with absolutely NO EXPLANATION why. Invoices are not transparent, I honestly don't even know what we're being charged for, and my attempts to talk to someone about increasing have gone unanswered. I have called several times, am told we'll get a phone call and then NOTHING. With our contract renewal coming up, I called around to other places to find that other companies will charge ONE-SEVENTH of what Republic is charging us for the exact same services. That is not a typo. I confirmed with 3 separate companies. Republic Services is bankrupting our small condo building.

Updated on 09/27/2022: I previously reviewed Republic Services as an unscrupulous company. My feelings still stand. I was given a credit for $64.45, which I thought was for container pickup. New invoice came in and I am charged $30.00 for trash cart, $30.00 for recycle cart, a $5.95 administrative fee and $30.36 for fuel/environmental recovery fee....And credit for $$64.46....Leaving a total of $96.31....$96.31!!!! Are you kidding me!? I hear there are already lawsuits against Republic for exorbitant prices. I see why!

Worst customer service at the Republic Services Henderson NV. Cape Horne site. Arrived at the transfer station 1.5 hours before they closed. Waited in line for 1.25 hours only for them to turn the closed sign around and tell everyone in line to come back tomorrow. approx. 30+ cars/trucks. If they knew they couldn't service all the vehicles an hour before they closed wouldn't you think they would let people know then before some of them waited in line 1.25-1.5 hours?? I expressed my displeasure of how thing were being ran and they just said that's just how it is and I should have gotten there earlier. I don't know if the incompetence is at the worker level or management level but this needs to be fixed. How about putting out a sign stating not accepting any more vehicles today?? Maybe see how long the line is a hour or 45mins before you close and determine when to put the sign up??

I've never filled out a review before, but this company is the absolute worst! I called 3 weeks ago to set up service, I'm told it's all set up and cans will be delivered next week on the regular scheduled day (Tuesday). I received a call the next Monday, I had a past balance on a previous account from 3+ years ago at a previous address. I pay that past balance and pay another $123 to start service at my new address which included first months and can delivery fee, etc. I'm told now that since it's Monday there is no way they can deliver my cans that week and I would receive them next Tuesday.

I've been using a smaller commercial dumpster for a large Airbnb house I have. I called today to cancel the service, as I am selling the house. They wouldn't let me cancel over the phone. Instead, they sent me an email stating that they require two months' written notice delivered by certified mail. So, this is their way of getting another two months' payment for a dumpster rental. This is reprehensible customer service.

AVOID, AVOID, AVOID!!!! FEES, FEES, FEES!!!! Billing Nightmares!!!! Autopay NEVER WORKS!!!! (They will try to blame you for it not working even if you have every one of your other reoccurring bills for other companies setup without issue). Continuous Billing Issues and Late Fees Before Bills are ever due. If you discontinue service you get more bills and late fees for 10yr old, beat up Santek Container removal. $32.67 + $5.00 LATE FEE BEFORE YOU EVER SEE THE BILL AS OF 7/2022. DO YOURSELF A HUGE FAVOR....DON'T BELIEVE the BBB Rating of A+. READ THE LONG, LONG, LONG LIST OF COMPLAINTS. CHOOSE A DIFFERENT SERVICE!!!! Site will not allow Zero Star Ratings. I HAVE CALLED CUSTOMER SERVICE MANY TIMES - NEVER RESOLVED THEIR ISSUES.

I tried to rent a dumpster from Republic, called their call center several times throughout the delivery day and was assured it would arrive. They told me, and I quote, "Our drivers work until 6, we don't guarantee delivery times", you could almost hear them shrug through the phone. Well, it never arrived, I'm being charged for a day I wasn't able to use, and more importantly I've lost a whole day of work because I had no dumpster. Avoid using Republic services at all costs, their customer service will just straight lie to you.

In the last 4 years the company has gone downhill. Our dumpster is CONSTANTLY left unlocked and we were told that this would be resolved. It was not and they charged us $1200 over a 2 month period for their mistake. We cannot get a bill sent and they will constantly tell you (if they bother to return a call or answer the phone) that it is still your fault (somehow) and these charges will not be removed. They are a SCAM company. We have been with the company for over 19 years and these last 4 have been horrendous. DO NOT START service with them. They will overcharge and scam you every step of the way. BTW...don't bother to reply as you do to every review (as they are ALL bad)..."We would like the opportunity to investigate your feedback further. Please private message the service address and contact information...." We are not interested.

I was with Randy's. Republic bought them out. I got charged by Randy's 240$ and then a week later, Republic charged me 240$. That was in April. They continue to charge 240$ every 3 months, which is a ridiculous amount of money that I did not sign up for. They charge an 85$ fuel surcharge, AND 135$ to come get their bins when you cancel. I highly recommend that people that had Randy's double check their spring bills, it's very possible you got charged twice, and no one is taking responsibility for it.

We are in a multi unit property with approximately 20 trash enclosures with compost, recycle, and garbage containers. When the drivers come and pull out the containers they do not put them back in the same order that they were in. Causing property management to pay to have someone come out and reorder them incurring additional costs. Additionally, when they are put back they do not always place them all the way in the enclosures and push the gates shut which causes damage to the structure of the gates (wood and/or hinges).

I recently opened my new business and ordered a dumpster from this company, waited for 2 weeks, the dumpster never showed up, it finally got here, I paid about $400 the first month, they missed first pick up, I was ok, since it wasn’t full at that time, missed 2nd pick up two weeks after the first one, I called, they said will pick up tomorrow, never showed up, called again today, the lady said the dispatch could not get to the dumpster, I need a dumpster with wheels so that can get to it, so why don’t they give me one with wheels at the first place? It is not my responsibility, I paid for the service!

This company is the WORST. They constantly miss trash pick up at our home Clark, NJ. We reported it online by filling out a form and yet again they missed the reschedule pick up. I called 4 times but all they’re saying is that they will escalate the issue. I looked at my cameras and noticed that the truck was picking up everyone’s garbage except my garbage. Why? I don’t know!!! I will be seeking another Residential Trash Removal Provider because this company is the worst.

I set up paperless billing and never received my bill for June. I tried calling to get an invoice and was on hold for 60 mins. and I gave up and disconnected the call. I received a phone call stating that my payment was overdue. I need my bill emailed to me in order to know when it is due.

Without any notification, charges for container relocation and three separate pick up services for new organic carts were placed on my bill. Called customer service on 7/11/22 and waiting on hold for 20 minutes. Then spoke to three different customer service reps for an hour and 13 minutes and none of them could explain the charges or help me reverse the charges. Asked to be transferred to a supervisor or someone who could actually help me with an explanation. The rep hung up on me while transferring and never called me back. Called back and waited on hold for another 30 minutes and still have no resolution. Being the only game in town they have a monopoly and can charge whatever and whenever. Where else can we go to get service?

Updated on 09/13/2022: Republic practically laughs at me and ditches my emails and phone calls. I'm at the point of frustration that can't be explained. These OKC people are incompetent beyond words. Even this review auto responder never followed up with me. What a joke. I'll never get my money back for the year of the auto overpayment on that office I sold a long time ago. I'm going to keep writing reviews until I get a response from a human or until I feel I get my thousands of the stolen money back from the Republic or until they ruin my credit. THEY ARE STILL SENDING ME BILLS ON A PROPERTY I SOLD OVER 1 YEAR AGO. The new owner keeps trying to get it off his property. Guess what? He has trouble getting to them also. AVOID THIS COMPANY AT ALL COST!!

Republic Services sucks a nut. Since Arvada implemented trash service, they have missed pickups and refuse to own up. In fact, they want to charge me per bag for their failure to pick the previous week’s garbage. Shame on you Arvada for not doing your due diligence and research to find a reputable trash company. They get one star only because you cannot give zero stars.

Updated on 07/12/2022: Round Two of review, Was assured dumpster would be picked up on 7/12/2022 via phone call and it is still on my property. Walked out to my mail box and they were also kind enough to send a past due bill... I terminated serves four months ago! I've been more than patient with this company and they drew my last straw. The dumpster that has been on my property is now being claimed as abandoned. If you are looking for a waste management provider save yourself the trouble and look elsewhere!!!

Tried to cancel account on January 7th, called customer service, been asked all of the information as account number, name, email address, phone number. After confirm every detail, if you think your service should been cancelled, then I told you it's a joke, NO WAY. I keep calling about 5 months, no one in the phone call can deal with this, I called more than 100 times, every time been told someone would call me to deal with this. No, no one would call you, but still charged from your account every month. Then you call back, same circulate. Until now it's been more than 5 months, I've been charged 5 months more, still no one can deal with it. Don't use Republic Service for your business, if you don't want to get a lot lot lot trouble in the future... My account manager: Andrew. Case Number: **

Updated on 07/23/2022: After two months of no yard waste pickup Republic finally returned our calls and picked up the yard waste for 2 weeks in a row. Whoopie! This week they didn't so I'm afraid the problems are starting all over again.

We have lived in our home for 16 years. Until recently we had used Republic Services for our trash collection. Besides missed pickups, the fees for their service kept going up (with no notice or explanation) and when we would call they would say they would adjust the rate but always after a couple billing cycles it was right back up again. In March of 2022 I had the idea to check with my next door neighbors to see what their rate was. One told me he paid almost $100 less per 3 month cycle and the other said they paid $40 less. When our last bill arrived early 2022 for $219 we called to terminate service as of March 31st. We paid our final bill and they picked up the containers mid April.

Been trying for 3 weeks to get my trash bin swapped for a larger one. I’ve Called at least a dozen times and have been to leave my bin out. It’s been out for weeks and nothing. Customer service tells me they’ll contact me- nothing. Ridiculous.

This company just bought out our local sanitation provider. It is actually impossible to contact their customer service as they do not answer the phone after hours of waiting multiple different days. The website says they have high call volume due to creating a new app? This company is a joke.

This company is the ABSOLUTE worst when it comes to customer service! They constantly miss trash pick up at our home in St. Louis, MO (63129). We filed an "online form" out to notify them they missed the pick up (yet again on 6/23/2022) after waiting for over an hour on the phone and having no one answer. Called again on Monday (6/27/2022). Again on hold for another hour without ever speaking to anyone. Seek another Residential Trash Removal Provider because this company doesn't want your business!

My recycling sits at the end of my driveway waiting to be picked up since the beginning of June. I’ve received a call saying they were behind by one day, then a call saying their behind by a week. I’ve called looking to get credit for the services I have not received and got a $1.55 credit, which I haven’t actually seen on paper yet. This is after emailing them a few times letting them know about the missed pickups. You as a customer have to call as soon as possible about a missed pickup to get any credit, apparently that is stated on their invoice, which shows up on time. Once you have customer service on the phone, some give you attitude and some excuses. I was told someone would be here last Thursday for recycling, there it sit full. I (we) as customers shouldn’t have to pay for a service we’re not receiving. When my service was with the Auburn office, I had no problems.

This company is the worst, no trash pick up last week, when I called Friday morning Felicia assured me we would be picked up Friday. SHE LIED!! NO SHOW NO CALL!! WHAT A GREAT WAY TO BE DO BUSINESS!! JUST SAD!!

Go with another provider even if it cost more. The peace will be worth it. They will not provide you the service you expect. Your trash will not get picked up. The business hours listed for customer service are a joke. You can call, but no one will answer the phone. Yes, I have waiting for a customer service agent to pick up the phone for over 45 minutes now on a Friday after the posted hours they are open. No, they did not pick up my trash - AGAIN. I plan to just keep putting the trash in the street. Because these people are such a joke - along with all the other "services" in my area, I'm leaving. Good luck.

I paid the usual bill in February as billed. Next bill should’ve been due 5/2/22 but received in March saying due 4/9/22?! Which I assumed was an error & felt I did not owe until next month. Called and discussed which they said was due to original billing dates were wrong? Still same service period etc. which I disagreed with- they’re still requiring $$ a month earlier than normal plus went up again on charges!! I paid $65.25 on credit card 4/25 and assumed there would be no late charge per the issues. I guess I got even more confused and paid the regular payment of $65.25 on Bill Payer 5/2/22 which of course they never contacted about it. June I received a bill for $5.00 late fee??!!! I feel they had financial issues and their resolution was billing customers a month early plus increased rate which would have brought in a tremendous amount of $ for them!

This used to be a good company, but it has really gone downhill over the past year or two. Frequent missed pickups. The one time I put out a "heavy" bag - maybe 7 or 8 pounds - they didn't take it, and it was only after I reported it as a missed pickup that they told me it was too heavy and considered bulk. Now I'm trying to cancel my service because I'm moving and nobody picks up the phone at 732-469-3777. There isn't even a voicemail system. I have been calling for the past week and have also emailed through the Republic Services website.

I hauled out all of my yard waste and bulk pick up items for Republic. They did not pick them up on the assigned day. I called republic and reported this. They told me they would be out by the end of the business day. They did not come. I called again and they said they would pick them up early the next morning. They did not pick them up at all. I called again and they said they would elevate my problem to a supervisor and that person would get a hold of me before the end of the day. That person never called.

DO NOT SIGN UP WITH THEM. They will charge you $92 for your can to be picked up. That is a ridiculous price! And they will slowly raise your prices. I was paying DOUBLE after 3 years and never notified me. Just kept increasing prices.

I rented a few dumpster from Republic in April 2022 and paid for the rentals at the time I ordered services. I continue to get invoices billing me. Today I telephoned the billing department. Was on hold for over an hour and then when it seemed I was being transferred the line disconnected. I continue to email them and provide copies of my receipt for payment but the invoices keep coming by mail and email. Just awful. They sure are quick to answer when ordering new services.

I called to cancel after we received our new billing and it had gone up almost $70! I waited on hold for over an hour! I was asked if lowering the bill would keep me from leaving.... UMM if it could be lowered then why am I paying this amount?!?! I was told that I needed to PAY THE THREE MONTHS BILL and then would be refunded for the amount due back to me. Then was told that it would be over a month until they could pick up my cans. This meant I would have to continue to pay for service until they could pick up the cans. The woman finally agreed to pick them up 10 days later, but I was still expected to pay for that time. Meanwhile I had already begun service with another company for a fraction of the cost. Sorry I am not paying to house your cans because you can't pick them up in a timely manner.

I had Randy's Sanitation for many years. Things seemed to go downhill FAST when they combined with Republic. My bill went from $118.36 to $134.39 in one cycle. The NEXT bill I received (March 31) was for $152.19. I immediately called to cancel (found a better, less expensive company), I was told that I had to pay though the end of the current month. The representative told me that the amount for that was $50.73, which I paid. The last pick up was April 28th. The NEXT statement I received showed a credit balance of $40.60. So AGAIN, I called. Was told that it would take them 2-4 weeks to mail a check.

I am very disgusted with their customer service. A few years ago they said that they were going to send me to a credit service for not paying a bill that I was never notified that I owed. This happened 2 years in a row. This year I paid $80 for lawn waste removal. I was charged twice and then charged me the same amount to reverse the removal of one of the $80. The charge was the same amount. What costs them $80? When you return other things on your card you are not charged. If I had a choice I would definitely get rid of their service. Their site also says that they notify you when the day of pick up is changed due to a holiday. I have never been notified.

5 weeks no recycling pickup. 3 weeks no trash pickup. These guys are absolutely infuriating. They constantly cancel pickup, and are often DAYS late. My bins are always at the end of my driveway. I live in central Massachusetts outside Worcester. I'm dumping this company like the herpetic mass that they are. I don't know what's inside the trucks I see driving by (while my trash sits on the side of the road) but it sure the hell isn't trash. I don't often say this, but I absolutely HATE this company. Bye bye.

I just received my most recent bill and it nearly DOUBLED!! My bill went from $84 to $147 in ONE billing cycle. They took it upon themselves not only to raise my regular rate significantly, but now added a nearly $50 fuel surcharge. I called and they said it will always be on there from here on out. CORPORATE GREED at its finest! They miss my trash pickup at least once a month but will NEVER give a discount on my bill. If I underpay due to their missed services, they charge me a late fee. This company is the WORST. This Company should be fined and shut down.

Consumer Beware!! Being a loyal customer for many years – we noticed a large increase in our monthly bill. Republic Services has kept us in a perpetual contract with unreasonable rates, NOT related to the current economy, it’s just their business practices. Poor communication, Lack of timely response or no response period – they billed a dust collector as a compactor $375 per month and charged a large monthly fuel surcharge of $142 per month – the collector was only moved twice a year! They also charged an administrative fee on each statement!

We bought a new house and moved away from our old house in December 2021. Early January we called Republic trash to cancel their services. We kept getting bills saying past due. We had auto payments but our credit card expired about the time I cancelled, so I never gave them a new card. In March after they sent a letter threatening collections, I called them again, they said that the bill was still due as they didn't see the account was closed. I paid the $80 something bill, they said that it was now cancelled. In April we received another bill and I called them again. The person I spoke with said that they could see that the account was closed, but I overpaid and should not have paid that bill. They said that pick up of trash and recycling bins would cost $60 something and that they would pick up the bins and send us a check for the difference and to disregard the bill.

If you are looking for a business that is just out to make as much money as possible while providing the lowest possible amount of customer service, look no further. They doubled my bill, and then tried to play it off as a “fuel charge.” They missed my pick up (after I set my can out at the normal time I do every week), and played it off as my fault. I cancelled with them, and will certainly recommend anyone else. Stay away.

I have been with this company for over 8 years, one would think, that being a large company, they would be more professional and let their customers know they are selling your account to another company, PRIOR to the other company walking in my door. Not only did they not tell me they were selling our account, which was closed out as of 04/30 with no access to my online account & they still withdrew $ from my bank account on 05/10 - for the month of May! When I called they said - oh just be patient we will be transferring the money to the new company. I also received a bill from the new company dated the same day from the old company for the month of May- Then to top it all off, the new company comes in and introduced himself and then asked where he puts the lock on our gates so they can come and go whenever they would like!!! Excuse me, I don't think so. you can come during normal business hours, just like everyone else.

My company began using this company towards the later part of last year. I began having questions with the first invoice and customer service was not helpful at all. As time went on, their invoices were paid on time until, we received one with an extremely high fuel/environmental recovery fee. After months of trying unsuccessfully to get an answer as to how this fee was calculated, I received a demanding email for payment due to me not responding to them; not true at all. I never once received any kind of response from them. Today I finally spoke with someone after 7 months, who gave me the answer I was looking for; however I am not pleased with what this company is doing. They charge a fee on top of another fee and the calculation is still off. Beware of the fees with this company.

We had Republic Services as our trash hauler for many years. It was a continuous nightmare - broken glass in the street, cans that were only half-emptied, recycling and garbage dumped in the street, cans thrown in the middle of the street or blocking the driveway, missed pick ups, etc. etc. etc. We were spending a stupid amount of time registering complaints or just being angry. It was so frustrating and the problems seemed to become more and more frequent. Quitting this company was good for my home's curb value and for our mental health. The local company we went with is pleasant, courteous, and actually does their job. I cannot believe Republic Services can even stay in business. I'll never go back.

I used this company because the previous owner left the dumpster. They collected the dumpster and didn't deliver another one for 2 weeks but still wanted to pay for the 2 weeks. Recently my bill went up by 35% so I started shopping for a new service. When I called to cancel I was on hold for 20 minutes before a message came on that someone would call me back. Why did I have to wait 20 minutes for that option? When I canceled they offered to match the new price. I declined and was informed there is a $30.00 fee to pick up THEIR dumpster. Don't do business with this company. I found a local company at 1/2 their price.

I'm the security guard at South St Landing with two enormous trash bins overflowing with garbage for the past 3 days. We have a restaurant and a school with over a thousand people and we can't afford to have these bins stacked up. The garbage bags for the entire building are lined up on the floor thanks to Republics Services incompetence. THEY SUCK!

I rented a dumpster from them and paid in full over the phone with a credit card. I gave them dates to pick up and remove the dumpster. The dumpster wasn't delivered. They chose another day to deliver it without informing me. It set me back a whole weeks worth of progress. When I called to resolve the issue. I was told I would be given a credit to compensate for my troubles. They never did give me a credit even after customer service gave me a date for the check arrival. They instead sent me a bill for another 36 dollars. I don't recommend them at all!

When I received my last bill, I called immediately and wondered why it increased so much. They apologized and said there wasn’t anything they could do. I decided to cancel my service. Today I received a call that my payment was late. I don’t know why the different departments don’t communicate with each other to know when people canceled a service. Also they need to work on their customer service skills. Being rude and threatening is not ok.

This company is all about the fees. I was charged $100 to start with them!! They also charge "pick up" fees when service is cancelled - how about $37 a can!!! They are the worst. Try calling in - customer service is awful - one hand doesn't know what the other is doing. I was told I would be sent a final bill, which I did receive and paid right away...well guess what? I just got another bill in the mail from these guys...STAY AWAY...they are the worst!!!

Today I watched as garbage fell from the cans into the road while the trash was being picked up. The workers never picked up the trash that they dropped. This went on all down the street. I called customer service and was told there was nothing they can do.

Updated on 04/27/2022: Posted details on my experience with Republic 'services' trash on 4/26/2022. Received requests from Republic to contact the company 'privately' to resolve (???) my complaint. Is this request for a private reply analogous to Will Smith sincerely apologizing for slapping Chris Rock in the heat of a public moment? Apologize and move on? Silence the claim? Forgive & forget? If the company of Republic Service seeks to reform their ways of doing business, it needs to address concerns through proactive in-house changes, not by trolling bad reviews from FORMER customers. I believed them the first time. There is nothing more to be said.

Unfortunately, I had to give a star, but they don't even deserve that much! I tried starting service March 31st, but by April 13th I had to cancel my service. They never delivered my cans in order to discard my garbage. They escalated my call twice and had no result of it. Then they want to send me a bill for no service whatsoever. I wouldn't recommend this company to anyone. You're better off figuring out other ways to discard your garbage.

They did not pick up our garbage for 5 weeks straight, first week claimed too much snow, 2nd and 3rd claimed too much snow, even though all roads were plowed, 4th and 5th week, they went on strike, but they lied to us, and told us our garbage would be picked up on Saturday, never mentioned a strike was going on, called and complained, got credit for the month of January, just got a statement claiming I owed 57.36, which is the same amount of credit, they reversed the credit, they constantly miss pickups for your garbage, just last Friday they missed our garbage again, you call and talk with customer service, and they lie to you, just to get you off the phone, because they don’t want to hear your complaints, well then provide better service. Told them I would not pay the 57.36 credit, that I have in writing. Canceled service, do yourself a favor, do not use them, nothing but headaches.

No idea what's going on with these people. I have to press a button every minute "to keep my place in line." Huge increase on the bill. No new services were ordered. They left trash in the bottom and didn't come at all one week.

Sadly, I received an additional statement today nearing $17.00 after paying $70 just last week. No explanation. I called and spoke to a very nice representative who explained that gas prices and other things were the reasons. Certainly we all know inflation is an all time high. Two charges, each at nearly $6, are due to administrative and get this, fuel/environmental recover fee! I’m all for our environment! When I mentioned this the gal retracted and said the increase she first mentioned wasn’t just about gas! I just can’t fathom paying this much to have my trash picked up weekly! Republic Services has been good to work with although at a business I used to be, it was not. What is really frustrating? No communication! There was not a letter or email warning customers. How unprofessional and unwarranted! I’m going to be searching for other options. Republic Services~your customers deserve better.

My business was with them for years but they have become a nightmare. We have more missed pick-ups than not. They can never explain why & when we scheduled the “make-up” days for the missed pick-up, they missed those days too! Their account reps are extremely rude and disrespectful and they just simply don’t care. I was tired of babysitting them and was so embarrassed by the bad impressions it made on my business regarding the overstuffed dumpster and garbage on the ground surrounding the dumpster. The rep lied about what it would cost to get out of my contract by $1000.00 but it was the best money I ever spent. Stay far far away from this company!!!

Republic has always been there for me... even when it was my fault. A few times we didn't put trash out in time and they came back later to pick it up OR they helped me resolve my bill. Petra B. was EXTREMELY helpful! I think Republic gets blamed for MANY things that are completely out of their control or are someone else's fault. They do a great job!

I am regretting the day I signed up with this "company"! They have missed more trash pick up days than not! I've been told FOUR times since last Wednesday that they'd be here to do my late pickup. Wrong! It's just piling up at my curb. Looked horrible for Easter. Thanks for nothing! I'm done with you people.

I didn't have any complaints about Republic's trash and recycling services, but I was trying to reduce our household expenses and found another local company that could do the job for a much better price, so I switched. I was warned by the rep at the new company to make sure Republic refunded any credit on my account, because they have a reputation for "forgetting" to do so. When my final statement from Republic arrived, they had charged me a fee to remove their containers, which I found egregious. I called immediately to contest that charge, and was told that they have to send a special truck that doesn't get great gas mileage to pick up containers from former customers. "Why is that my problem?" I asked. "Sounds like the cost of doing business." Although they refused to remove the entire charge, they did reduce it. I was then told to expect to see my positive balance of $155.95 returned to my credit card on file in 6-8 weeks.

Customer service is terrible make excuses and are rude as in we know it all. Beware of city councils making deals with this company. It’s in their interest not the public's as their service speaks clearly. They are in charge of when how and why they are less than one star approval rating. Our city helped them buy shiny new trash trucks though. Vote them out!

We’ve had Republic since 2020. Our bill has increased over $25 since we first started our service. Which is understandable. I tried navigating their website to see how much it would cost to get a second trash bin. Didn’t navigate the website right and when I requested an estimate I was quoted as a new customer and it was going to be $440 for quarterly pick up. $440!!!! For only 1 trash bin!!!! That’s over $300 what we pay now! If they can think I’m a new customer and say that’s it’s going to be over $440 when I’m currently paying them $105 how much more will my bill go up? We’ve also tried adding recycling to our pick up and we’re told it was unavailable, even though our neighbor has recycling through them (they live 50 feet away from us…). Do better. Stop scamming people. I am now looking for a new trash company..

If there was a less than ZERO star, I would rate. This company is so deceptive. They charged a 300+ lien for a bill I never received. The bill was finally received in my mail on April 8, 2022 and they dated the 27 January 2022. How do I know when it was mailed. I have perfect credit and pay bills for multiple handicapped individuals who are unable to handle their affairs but THESE crooks say I did not pay and charged a lien that was DOUBLE MY BILL. They are criminal. I saw there was a Class Action Lawsuit against them a few years ago, maybe time for another!

I had Republic Services for one year and I think they picked my trash up less in that year than they didn’t. I got constant calls with “we can’t make it out today, but still leave your trash and we’ll get it tomorrow” only for my trash to never get picked up. Sometimes I never even got calls, they just never came and got it. At one point, my trash had not been picked up for THREE WEEKS so I submitted for a missed pick up and they said “we’ll be out next Friday to pick it up.” Well Friday is my trash day so that completely defeats the purpose of submitting for a missed pick up.

After Republic took over our local refuge disposal company and landfill, everything went in the can! I am a general contractor here in Great Falls and have had nothing but problems and huge bills from this company/monopoly. Started with raising my rate on 3 yd dumpster at office/shop and then charging me huge fuel surcharge! From there it went to their temp toilet rentals. Quoted me $85 a month for one with weekly service. They just forgot to mention that fuel surcharge again, along with MILEAGE! Ended up costing over $170 a month. The last, and possibly the worst, 30 yd container rent. Had a home to tear down and was quoted $335 a dump and $4 a day rent. Finally got it delivered on site after speaking with three different people on the east coast.

Have service currently. Bought a house and was going to continue service. They want $66 a month and $68 to drop off cans and new house. And they want $72 to pick up old cans. Is this company insane. I could just load the cans and take them to the new house. NOPE different service area or some **. I think you guys forget you're not the only game in town. SEE YA.

In 3 month this company took over the business from the previous one. They missed our pickups 3 times. We are a business and our customers come to see the overflowing trash container in the parking lot. Called multiple times to claim and all that I get is they will prioritize the pick up which since Friday till now, Tuesday didn’t happen. So frustrating. And we can’t switch to another one since they are the ones assigned in the area.

On May 4 or 5 of 2021, I set up an account with Republic Services for my new house. I was told I would receive a bill in the mail with an invoice number so I could finish my account setup. Nearly one year later and I still have yet to receive a bill. Today, my trash was not picked up. I tried calling, offices closed. I got ahold of an agent online and was told my account was never set up and they have no further information. I was told my only option was to call back tomorrow. I assumed me setting up my account a year ago was covered but somehow the company has lost all information, despite picking up my trash until now.

Came home to find one of my bags of trash missed their truck and they just left it in the middle of my road for my neighbors to run over. Was told it is their policy to leave it there for safety. So it is ok for the trash company to trash your neighborhood.

Have used them for our business for a very long time. Had to change our service due to Covid for 3 day a week pick up. Was forced to sign a 3-year contract. At end of 2021 no longer needed 3xs and wanted to go back to 2xs and was having issues with the trash can. It's nearly impossible to reach anyone at the local offices. Have to call 800 then leave a message and have your rep call back. We tried this a couple of times with no callbacks. They are also very messy constantly throwing trash in our lot or just not even picking it up. I had no choice but to get a new company. So after 2 calls back about canceling my service finally got someone to reply. They are nothing but rude and trying to force us to pay the 1000 bill when plus 4700 on top of that or they are going to turn us over to legal.

They responded and they were helpful and credited my acct. Thank you.

These people SUCK, from their service to just getting in touch with anyone, they tried to charge us 200 plus for a so called unscheduled pick up when we called 3 times on our day to find out why no one picked up the trash, then those fools had the nerve to charge us for it being a overage when I have pictures every time they pick it up, then they had the nerve to ask me if they took it off if we would sign a new contract, that place is a fricken RIP OFF, they could never get me or me to refer anyone to that company, they just seem to be a bunch of con-artist over there.

Like most of these reviews, the company lies about pick up. They missed the first week, then promised pickup on the 22nd. Please do not call this company, you will be lied to. Now we have 3 weeks of trash and nowhere to put it. It is no wonder why there is so much trash littering this country with companies like this.

This condominium building has contracted for bi-weekly 3 yard dumpster household trash removal with Republic Services. For three of the last four weeks one of those scheduled trash pick-ups have been missed each week causing a huge problems for all owners who are not able to discard garbage as planned. Repeated calls to customer service provide no information as to when service may be expected and messages left for the area Service Manager are not returned, although a message states that calls will be returned within an hour. Obviously our business is greatly affected by the fact that Republic Services can not properly manage the business they are being paid for. Other Condominium complexes, associated with this complex in this area, are experiencing exactly the same results from poorly operated Republic Services. I can no longer recommend their services and our Condo Boards are actively searching for an alternate provider.

They provide very poor service. Missed pickups with no recourse. Price is insanely high, cans break all the time - it's very easy to find local companies with much much lower prices. As a final kick in the teeth, these parasites charge you a $90 pickup fee to pick up their cans when you cancel service that I did *not* agree to when I signed up for service with them. The website lists this fee but states that it can be whatever they want it to be. Unfortunately, I will have to pay these blood sucking jackals because they will trash my credit if I don't. Avoid this company at all costs.

I’m at a total loss of words with this company. They never brought my trash can for the first almost 3 weeks when I first started with them. They then came and “accidentally” took my trash can for 2 weeks. So I cancelled before my next billing cycle and they told me I didn’t owe anything else. Then later I got a voice mail saying I owe them 150 something dollars and it would be sent to the debt collector. No one I talk to is on the same page as the other. If I could give this a negative star I would. Please do your research and find a fair company.

Got along fine with Republic until I canceled to go with another service. They charged me for them to come out and pickup their containers that belonged to them, which I would not do, and they turned it over to a collection agency. Talk about burning bridges. I might have considered going back to them in the future, but not now. They need to take a lesson from Verizon, because when I left them for another carrier, they were extremely helpful in getting things set up with the new carrier, and did not burn any bridges with a bad attitude.

I used to have a trash service that went out of business or was bought out by Republic services. THEY NEVER told me this happened, THEY BILLED ME a late fee because a payment I HAD NO IDEA I owed was owed, THEN after I called TWICE to get that fixed they assured me the money would be credited and I would not pay that late fee for a mistake THEY made. I was STILL charged the late fee. Now I have to wait till MONDAY to call them during their working hours to find out what they can do about it. If I could give these frauds a zero star I would. Never in my life have I been treated like TRASH by a TRASH PICKUP company. These people have no shame and I'm already shopping for a different company or might end up just driving my own trash to a dump and paying a dump for their services. Screw this company. Do yourself a favor and DON'T choose them.

Updated on 03/05/2022: Following my review on March 4, Republic Service has given a response "Unfortunately, yard waste containers are currently not offered in your area." If so why the company offers the service online? Why it gave me a sales confirmation on yard waste can as well?

I had to close my business location and get a smaller storage type unit due to covid. I set up service explaining my situation as a temporary location that I wanted the smallest bin available. After the driver not leaving a key and leaving my bin open for all the homeless to dump all their trash every week only a few hrs after pick up. I have to reach out to customers support and leave notes before every pick up to close and lock my bin, all to no avail. Leaving our trash unlocked most of the time over the next year.

Hands down the worst trash hauler I have ever worked with. I've been in construction for 34 years and Republic is by far the most incompetent. I have no idea how they are in business. You can not get an answer from anyone, the customer service people are nice but talking to them gets you nowhere and nothing changes. Consistently they can't find your account and you are told trash wasn't picked up due to it being blocked or not out when you know this is not true. There are also random cancelations aka delayed service with no explanation. I would be willing to say that Republic Services is 1 of the worst companies that I have ever worked with. Whatever you do, do not use this company. The only reason I gave 1 star is because it won't let me give 0 stars.

I own a duplex in Bay City, Mi. My mother lives in 1 side and my aunt lived in the other. She passed away in October at which time I phoned for waste management to stop service. This is through Hampton Township that is in contract with Republic. Apparently their contract holds them and customers responsible for services even if they're not needed. If this is basically a tax through the township then it should be on our tax bill. It may be chump change for Republic, but certainly not for customers some of which are on limited incomes to continue to pay a fee for which they don't need. I've been told that I'll need to pay the fee until we sell the duplex. Is this good business practice?

Almost invariably there will be missed pick ups for every week with trashes lying around in the neighborhood. They change the rates arbitrarily every 2 to 3 months even after having promised certain rate and would charge service termination fees if the auto payment set up doesn't match.

I’ve been with Republic Services for four years. Every billing cycle I must call because they raise rates every billing cycle. I ended up canceling after a $30 raise, and after a month I am still storing their container and they keep pushing out the pick up date. I have to chase that container down the street when the wind blows, and now moving and still getting no good answer on pick up. Tried to call corporate, but it disconnects you soon after the first prompt. Local customer service sends me to the corporate number. Worst company I’ve ever done business with.

My service was interrupted because I forgot to change the auto payment account, and I understanded this was my mistake. So when Republic Services said that all my containers were removed because of this in January, I paid all the bill and restored the service. I contact Republic Services to send the containers back for more than half a month. Every time they said the containers will be delivered before next Monday (the date they need to pick up trash), but I still haven't receive my trash containers. I have service record on the online account said that the containers should be delivered on 2/7 and 2/14, and the record even shows the deliveries are complete. However, I don't see any of my containers. I already live without my containers for one month. This is terrible. I hope this problem can be solved as soon as possible.

In the past two years we have sent emails and made phone calls regarding missed pick up. Sometimes they would show up after 2:00 pm which we have told them many times and prior to signing our contract that we close our gate at 2:00. There are times they would miss their monthly pick up time and not show up at all for that month. I sent notification of cancellation due to their breach of contract. Now they want to charge me a liquidation fee. What the crap are they liquidating? They broke their contract with us by consistently not picking up the recycle. DO NOT GO WITH THIS COMPANY!

I rented and paid for a 20 yard dumpster using their online portal. What a mistake. It took several calls to get the dumpster delivered - apparently there is little communication between the website and the people actually doing the work. The dumpster was delivered a day late and picked up a day early. As far as I can tell, the problem is that I don’t know how to count days. But that was just the beginning of the problem. Once the dumpster was picked up at the end of the contract, I received another invoice. After months of phone calls and discussions, Republic is adamant that I have to pay what amounts to twice what I expected. I will never use this company again. Stay away from them unless you are seriously bored and enjoy maddening telephone calls.

As a customer of over 21 years, the last five or so have been absolutely horrible! Republic keeps messing up my bills and have even shut my service off on multiple occasions, but can't tell me why. They apologetically restore the service with no explanation and this is the situation I’m currently facing again!! I haven't needed to make a payment for the last few billing because I've had a credit carrying over on my bill. Although I still have a remaining credit, my service was shut off a couple of weeks ago again, and no one can tell me why it was shut off and what is going on with my bills!!

Updated on 06/15/2022: Still, 4 months later and this company is horrible. Today is 3 weeks since the recycle has been picked up and the trash has not been picked up yet this week. Recycle is supposed to be picked up once a week and the trash twice a week, on Mondays and Wednesdays. 450 residences so you can imagine what the dumpsters look like. The township comes out and takes photos and fines the management company which I hope the management company sends to Republic to pay. Do yourself a favor and go with a different trash removal company.

My township recently switched from Waste Mgmt to Republic starting Jan. 1, 2022. Our 6th pickup was today, and we have not had a single pickup on time, and in some weeks completely missed. I've reported missed pickups to both my township and also to Republic to no satisfaction. Our streets are littered with trash/recycles, but no one really cares. I've heard all the excuses, this week it was due to weather, sad to say it's been in the 40's each day this week and no snow remains. Can't wait until summer when the trash stinks from sitting around and it's 80 degrees. I guess the excuse will be it's too hot to work. Bring back Waste Mgmt! Not once in 5 years was a pickup missed regardless of weather or anything else. You get what you pay for and cheaper is rarely better!!

They did not pick up on 2/2/2022 my normal day. I called and was told they would be there on 2/3/2022 due to the weather. No show on 2/3, I called again and was told 2/4, no show again. I called again and was told if they were not there by 5:30 P.M. to call on Monday 2/7/2022 and request a credit that they would issue. I called back on Tuesday 2/8/2022 and was told the company would not credit my account, I explained all my neighbors, who have different vendors were picked up regardless of the"weather", so weather was not an issue! The representative just kept repeating sorry no credit.

Our small bsns switched to Republic Services in summer, 2021. We had intended to ask for a locked dumpster but communication was suboptimal and we got an unlocked dumpster. In October, 2021 we called requesting this service. We were told it would be installed on Dec 21, 2021. Republic Services began charging our account on 10-4-21 for this service. 5 months later no locked dumpster. We are having more and more problems with the neighbors filling up our dumpster. Cannot get a human on customer service. Hours wasted calling them.

Our recycling didn't get picked up on Wednesday so I called around 3:00 PM and they said they have till 6:00 PM to pick it up. At 6:00 PM no one there but of course the office is closed so I have to call them on Thursday let them know. They said, "We will have it schedule to be picked up on Friday." Again at 3:00 nothing picked up. I call them as I am bringing it up again, they say they have till 6:00 PM so please put it back and will schedule it again on Monday. So now they Monday I call them in the morning to make sure they get it. They said, "We will get someone out there right away." I look again at 2:10 PM. I call as I am bring it up and she insist, "Please put it back", they have till 6:00 PM again no pick up. I tell them, "Just tell if you picking it up, if you're not don't make me keep bringing it down." Now I am just going to call Forest Lake tell them to end their service and I am going to end their service.

I’ve only been using Republic Services for 2 years but I have filed so many missed pickup reports. I’ve called to report missed pick-ups too many times to count. I’m currently going on week #3 of no trash pickup. In short, the trash pick-up service is terrible at best.

I sold a building in Nov 2021 and informed our representative (Gina) that the sale was in process since Sept 2021. I inquired at that time about the any existing contract to which she replied; "there is no contract and if there was, we wouldn't transfer it. Of course, we would love to earn new owner's business". It is now January 20, 2022, and the dumpsters have yet to be removed from a building our company no longer owns.

Trash man: "John ** " decided to be extremely rude and give attitude on top of LYING about the previous trash pickup. Not only was I threatened and insulted in the end process, he attempted to bring up my work ethic without knowing anything about me, with my mother presented he was disrespectful as hell considering my mother is partially blind. The list goes on, gotta love Republic trash Services... What a joke. While remaining as calm as possible and attempting to diffuse the situation in the end we were STILL stuck with trash, being forced to wait for next week even though said boxes are FILLED with trash.. Considering he's a union worker the company will not even do anything about it, just a slap on the wrist and then they will hug it out, by far terrible POS human being and even more terrible of a company. I'd love to see something happen but at this point it looks like I'll be forced to take legal action.

My previous trash service was bought out by Republic Services. Ever since republic took over my service has been poor quality at best. Over the last month I have spoken to their call center about missed pickups, I have been assured that my trash would be picked up the next business day and that my issue was escalated and that a supervisor was notified of my issue. I received a text message shortly after my conversation confirming that my pickup was rescheduled for the next business day. It has now been over 3 weeks since my last pickup that is supposed to happen every week. I have called and been added to the next day's pickup 8 times over the last 3 weeks and my dumpsters are still full.

We have had their garbage service for over 10 years. In the last 4 months they miss pickups seven times. I have called at least 10 or 12 times with no resolve. I have sent better than eight emails with no response even though I provided my phone number for a call back. I did have a manager. Supposedly the manager call me over a month ago saying he would let me take my hundred plus bags of debris down to their transfer station which is less than 2 mi from my home at no charge. Then all of a sudden he made excuses and then never returned my calls.

UPDATED 1/26/2022: After my first review, I received a phone call stating the charge would be reversed and the credit would be posted back to my card. The website still shows my account overcharged, without my credit. I no longer have the option to respond to the previous review. I'm hoping this review will resolve it, finally.

On Monday January 11, 2022 I contacted Republic Services to arrange a pick up of a large item, namely a heavy King size mattress that we had removed from my father's premise. I spoke with Debbie who happily accepted my father's $40 payment for the services and gave me a confirmation number of #**. I found out later this is just a confirmation number for the payment and not for the promise of actually doing the work.

Not that we have a choice of garbage haulers but Republic is unreliable. Garbage often not picked up without notice but we are still charged for weekly pick up. I’m sure the employees are good people.

Disclaimer- Republics customer service reps are some of the sweetest people I've had the pleasure of speaking to....sadly I have to call them once a week. I've had Republic Trash Services for about 2 months now. I have yet to receive my recycle bin, had to wait two weeks for the first trash bin to arrive and be picked up (I live in a house of 6...trash piles up quickly). When they picked up my trash, they took the bin too! So I had to wait another 2 weeks for trash to be picked up...but they never came to pick it up. Their operations department is incompetent and I have never had issues with any of my other trash services. 1 star for the company, but 5 stars for the customer service (Sheri is the best).

I’ve been with Republic Service for almost 8 years and within the 8 years. They have been giving me much headaches. There has been too many occasions that they miss pickup for my location. The recent disappointment are dated between 12/21/2021-01/13/2022! My trash has NOT been pick up yet since 12/21/2021!! Every time I call them is the same song and dance. “We’re gonna escalate it and blah blah blah.” I’m definitely canceling the service once my trash is pick up. Soo disappointed with Republic Service!

There have been several times over the last two to three months I have received early morning automated calls from Republic on the day of my regular pick-up telling me that my trash or recycling will be delayed a day, to include this week’s pickup (Tuesday, January 4, 2022). I called customer service on Thursday, January 6th to let them know that both services had not yet been picked up and I have now resulted in placing any additional accumulating trash on my garage on the floor. The representative informed me that they would escalate the issue and it should be picked up by Friday, 1/7/22. Well, Friday has come and gone and still no pickup. I will be contacting my HOA requesting that the neighborhood switch to a different service since Republic can’t even follow through with their promises.

My HOA consist of 20 homes that we contract to have our trash and recycling picked up every Wednesday. Consistently Republic will not come as scheduled and pick up the recycle. The trash is picked up as scheduled. They leave trash and nasty liquid down our driveway, but at least they do come. They have missed every Wednesday for the last 7 (seven) weeks picking up our recycling. 2 of those weeks they did not come at all, even after as many as 6 or 7 documented calls to the customer service number and I spoke to many supervisors.

So they say you can put out extra trash but if you don't you still have to pay for the missed service which is a scam. What service make you pay full price for their lack of service? Such a scam. It needs to be brought to state questioning their service which is the worst. They don't even have to get out of truck. Worst customer service out of any company junk.

Several times over the the last 2 months I have received an automated call from Republic on the day of my regular pick-up telling me they would not be picking up my trash this week but I pay for a weekly trash pick-up. When I called customer service to get a credit for my missed pick-up, the representative informed me it wasn't a missed pick-up it was a delayed pick-up and they do not issue credits for that. I pay for a weekly service, if I do not get any service for that week you can call it anything you want, it is still a missed pickup and I should not have to pay for missed service. This is very dishonest word mincing just to steal a couple dollars from every customer on the same route as me! I will contact the State Attorney General to see if a class action lawsuit is feasible because they are systematically stealing from customers. If you don't use Republic, I would advise you to look elsewhere.

I sold the property in November 2021 and called to Republic service to cancel and to pick up the dumpster on Nov 29. The person on the phone said she could proceed the request then. But I received another email of past due notice for Dec. service. So I emailed to billing dept. and they said I could contact the sales rep to cancel. I didn't know the sales rep then because nobody contacted as rep. before. I called and emailed several times from Dec. 23 but sales rep didn't reply to me. I received another billing email for Jan. 2022 service.

Far and away the most dishonest company I have ever dealt with. Promises to pick up yard waste were always lies from representatives. Am certain after more than a dozen calls that they are directed to say that they would pick up when they knew in fact it would not happen. The WORST! Avoid this company.

Our account was acquired by Republic Services from another provider and it has been nothing but a headache. Our neighborhood has only has only been picked up 1-2 times per month and currently are going on 3 weeks with no pick up. I have called the customer service number 3 + times in the last week and get the same story of they will be there today or tomorrow and yet no one has come. I am actively searching for a new company for the area I live in.

During services never a complaint. Even increased billing which was nearly $40 over the last year. But damn me for ending my services, they want to charge me a pick-up fee for their leased containers. I was never informed of fee when I agreed to service - the rep even stated they do not inform the customer of the fee when starting service. They said it's implied by having the services. Run away if you can. If you have options always go with a more local provider, and never ever will I use Republic Services again. I've already filed a BBB complaint, and spending my effort on every review site and social media inform others of this extortion practice.

I have always paid my bill, in advance, never been late. When I first started, I had issue because I agreed to rent 2 barrels. I sold my house where my trash discontinued was on 12/01. I had called in advance to cancel my service on 12/01. I was paid up through 11/21. They also wanted to charge me 50.00 to pick up their leased barrels (that was a new one). Needless to say I agreed. Worst case I owed them 10 days + 50. I had called the previous week about the dunning letters. They turned me over to collections. I went ahead and paid what I did not owe them, because the more I thought about this, the angrier I got. It was worth extra money for the advertising they bought here.

Missed pickups have become a regular occurrence. They often even miss the pickups for the missed pickups. It fluctuates between trash and recycling but at least it is rarely both in the same week. They missed the recycling pickup this week, the week of Christmas, when we will have a lot more things to recycle than usual and scheduled the backup pickup for Monday. Our usual day is Wednesday. The last two years they have raised our bill each cycle which would not be bad if they were consistent. It is very frustrating and it looks like (from other reviews) it is an across the board, company wide issue.

Since we joined Republic trash and recycling service a few years ago. Their services have become worse and worse. Many times, they miss either the trash or recycling bin. When I called asking for mis-pickup, I was already told they'll be back the next day, but that never happened. We have to wait for another week. This month, after the Thanksgiving holiday, when people would have most stuff to dump, they just skipped the recycling for the whole subdivision for a week. The price kept going up and their services kept going down. Stay away from them if you can.

I started to read comments in the Nextdoor apps about the company prices. I checked with my neighbor and he was paying $69 for two container. I am single and older but the company wanted $89 for my one receptacle. Additionally, the McDonough office was not responsive to voicemails therefore customer service was null and void. I reached the toll free number finally and the young lady stated I had the best price the company renders. I told her about the McDonough Ga office not being responsive and asked her to annotate it in her computer. The CEO should be informed of the variable pricing; the poor customer service and driver's not picking up trash on scheduled days.

We left Republic Service for a different residential garbage service. We paid for the remainder of the quarterly costs despite not using the service as required by our Service Agreement. We then received notification of an additional fee for Republic to pick up their garbage can and clean it. There was no documentation other than" required fees" section of the billing statement. Customer Service offered no explanation other than stating they had to send another truck to pick up the can and clean the can. In addition, our service date was on Monday. There was no pick up on the following day or an additional day's pick up to cover the day that was missed. The discount for the missed service day was minimal at best. Customer Service was terse and slightly condescending in their tone when questioned about their fees and poor documentation. Glad to be rid of Republic and would discourage anyone from using their service.

Republic Services acquired me as a customer when the company I had been with for many years (Curbside Recycling) sold out to them. I was assured by Republic Services at that time that nothing would change with my account. The first few months were fine. Then the rate increases began. I paid my bill immediately upon receiving it each and every month (bill was paid early every month)! I continued to get regular rate increases, without warning (I would find out about the increase when I received my statement). I rarely filled the dumpster and most times, it was not more than a quarter full, however, I continued service for the convenience of having a dumpster.

I have watched as my trash bill goes up and up yet my trash and recycling experiences more and more delayed pickups. This week not at all and that's just not right. It's a sad day when the garbage service is getting your money but leaving your garbage at the curb.

I originally had a dishwasher scheduled for pick up over a month ago. I have called back every week since and item still remains at the curbside. I have talked to at least 5 different people and made 5-6 phone calls. I was assured every time that it would be done in a day or 2. I was told twice that call would be expedited.

This company is the worst. The customer service is the worst. You have missed my pick up for three months in a row & "Senior Advisor Telisha" says she can't help with anything which is totally unacceptable. I want my trash to be picked on time and be compensated for all missed pick ups as a customer. Republic why do I have to call you to pick my trash every week? Recovery service is not six days later...that is not "recovery" & to make matters worse you miss your "recovery make-up day"...do not get this service!!!

Would give them a “0” but it wasn’t an option. Constantly miss trash pick up, worst customer service, prices constantly go up and they don’t even credit you when they miss a pickup. They also charge you to come and pick up their cans when you cancel. Do not use. Many better companies out there.

I have been with Republic for 6 years, since moving up from San Diego to Orange County. There have been multiple missed pickups, usually for recycling. Our pickup day is Wednesday and this week when they didn't pick up that day. I figured, as is sometimes the case, that they would pick up Thursday. By Thursday evening no pick up so I called and the female agent said they would come Friday. Friday at 5:45 pm I called again and spoke to agent Larry who said I was scheduled for that day but, just in case they didn't come, he would schedule me for the next pick up day, Monday. That is only two days before the next cycle, so what is the point?

I've used Republic for 10-12 years. Service was good up until the last few years. Rate increases had me paying $90-100 a quarter. I called and the service was reduced but has climbed back up. During the last quarter, my trash was not picked up 3 times but my bill was not adjusted. I was actually charged a late fee of $5 because I missed the payment by a few days. I called to cancel service and was informed that I will need to pay for a month of service because the billing cycle ends at the end of the month. I called on the 2nd of the month. I will also have to pay $32.50 to have the trash can picked up. I realize there is a removal fee but this cost is more than the fuel cost for 3 months. Beware of fees if you plan on canceling service and rate adjustments, if you use auto bill pay.

I do my part which is to pay my bill (Auto Pay) and drag the trash containers out by the street on trash pickup day. I have only been with them for a few months and at least twice they simply do not pick up the trash. They leave it there to be unsightly to me and my neighbors. When I called the first time it happened, I had to wait a week for the next cycle. This last time, the Wednesday before Thanksgiving, they did it again. One time I had a bit more cardboard than the recycle container could handle so I crushed it and wedged it between the two containers so it would not blow away. The drivers picked up what was in the cans but left the extra cardboard on the sidewalk.

I have worked with Republic and this specific issue was resolved. Visibility of fees (or at least reasonable fees) as well as accessibility of customer service could still be improved. I thank the company for getting back to me and fixing the issue quickly.

It has been a few months since Republic finished their acquisition of my previous waste management provider, Randy's Sanitation, and it has gone less than smooth recently. A couple of months ago, Republic switched my account from Randy's billing system to Republic's billing system and the bill went up $120! There was no notice or warning of either the switch in billing systems or the increase. So I called into Customer Service four times over the past 2 months to try and inform them that I had negotiated a new agreement with Randy's shortly before their acquisition and that they needed to correct their billing or give me proper notice that they would no longer honor the agreement I had with Randy's.

We had Republic Service for our residential garbage pickup for many years, the weekly haulers were always on time, professional, and courteous. The problem arose when I decided to cancel service and go with a competitor. It seemed that every year the price for weekly service increased and only by signing two year contracts, would Republic lock us into a lower quarterly price.

I had service established with the company two years ago for commercial office building in Scottsdale. The monthly charges was about $98 total. I placed the account on autopay only to find today that the company has been charging me $182 monthly. I knew it's a mistake and I called to have it fixed, the billing rep. apologized and stated he can not refund, but he can lower it again going forward. He emailed me immediately what he called an acceptance for the lower rate, but in fact it was a three year contract. The sales rep. who established that account for me two years ago called me later and tried to do the same thing without telling me that it is a three year contract until I asked him. When I told him that I'll not sign a new contract, his response was "this is the only way I can help you". It is clear that this is the way this company ripoff customers, and they train their sales reps and billing department to trick clients, be deceptive and dishonest.

This is a terrible and dishonest company. They manage to get themselves installed as the only garbage service and then have terrible service and charge extra unwarranted fees. If you fight it, they just stop service.

I have been with Republic for years, even after having a ton of issues. It took them 3 months in the beginning to get my pickup day right and actually show up to get the trash. They always throw my cans on the ground or leave the lids open and let them fill up with rain water. Never once have they even attempted to close the lids. My bill has increased from $33 to $60 in just a little over a year. They have no cap on their "gas fee", everyone in my neighborhood has stopped using them, it's like they are charging me more for gas just because no one wants to do business with them anymore.

This company has failed to pick up my yard waste for 3 weeks now, called 5 times, my wife has called once and we're told a supervisor will call and one has yet to call us. I regret my previous 5 star review for Republic Services. Completely unreliable with empty promises from associates and now my yard clippings have been sitting so long in our bin that it's moldy and stinky. With the service I've received it's apparent they do not care about quality of service or their customers.

Service was fine with Allied. Then Republic took over and it was no less than agonizing for like 5 years until we finally got rid of them. They continually didn't pick up our trash and recycling. I would call for missed pick up and be told they would come out next day or some other day and 90% of the time, it was lip service. I would then call for credits. When I ended service, I had 50.00 in credit due me from a 3 month period of missed pickups. To my surprise they charged me 30. to pick up the barrels. That was not disclosed when we started service. Almost always after a holiday no pick up. I estimate they didn't pick up our trash 15-20 times a year. I tried to get better service from them but when we got new neighbors after no one living there for a year we both decided to go with a company out of Rehoboth and they are great. No more torture from Republic Services. Do not get their service. You will be sorry!

The absolute worst company. Unreliable, they don't live up to their word/promises. I canceled my service after multiple missed pickups, calling them, and told garbage would be picked up the next day, if you call prior to 4:00 pm. The garbage would never be picked up until the following week. I was told when I cancelled my service, the container would be picked up on 11/8, no pickup, was told the issue would be escalated and picked up on 11/9, guess what, no pickup, called and now they are saying it will be picked up on 11/17, I am beyond LIVID. Don't hold your breath waiting on a supervisor to call you.

If there was a rating for less than 1 star, thats what I would give Republic Services. This is the second bad experience I have had with them. They purchased my existing trash service I immediately canceled before the offical takeover date. They starting sending me bills for a months service (I never signed any sort of agreement with the old company OR with RS) . I notified them and told them I canceled and I didnt owe them anything, they continued to harass me for 40.00 Now they turned me over to collections. I plan to file a complaint now with the BBB and dept of consumer affairs. Just beware... they will make it hard to cancel, and if you do, they will charge you with crazy fees. How do they stay in business?!

I'm done with these guys. No trash pickup for 3 weeks. No way to get local response or resolution. I called the local customer support number and I'm talking to some lady in North Carolina; meanwhile, here in Central Mass. I've got a full bin out there and I'm waiting for the bears to start coming by. Called last week - no response. Called yesterday (my pickup day) and left my phone number. No call and no pickup. Made my third call in a week today and the best they can do is alert someone local "in the system". They don't have local phone numbers for the location that is 12 minutes from my house. They are too big and too bloated to be able to offer local response. This is simple stuff - they're supposed to pick up my trash, and then I pay them every month. They can't even do that well.

I pay Republic Services quarterly for trash pickup. They are scheduled to come every Friday. In the past 2 months they have called every week to delay the pickup due to manpower issues. Every other week they keep delaying the pickup until the next scheduled pickup date. In the last 8 weeks, my trash has been picked up 4 times. I called each time but the wait time is extremely extensive and I never got through (over 1 hour wait). I live on a country road so I could not leave bags of trash piled up due to animals tearing into it. Customer service rep "Heather" stated it was my fault for not waiting on the line and reporting it each week. I tried to explain that it wasn't a miss pickup and that it was a known delay that extended to the next week. I had to take care of the overflow trash myself due to living on a country road and animals getting into what could not fit in the 2 trash cans I pay for.

Two weeks ago I was told my couch would be picked up. The first pickup date was missed. The second pick up date and 5 phone calls and I still have a couch at my curb. This is very frustrating as a customer. Why can they only offer to fix the problem on a Friday? It's seems to me so they can miss the pick up and it's the weekend now and I have no one to call.

Please be careful with the bill payment. The company increased my bill after 1 year without notice from $130 for the first month until $196. I tried to contact them by many times phone but they had more than 30 minutes waiting period. Finally, I talked with the customer service then left the note but nobody called me back about the issue. I called them more than 3 times about the payment but nobody answer my question and keep sending the bill. After 2 months, I sent an email to customer service after I paid $168 and $196 bills.

Caveat Emptor, buyer beware when moving and closing the account. They charge $30 per container (refuse & recycle) plus fees for fuel surcharge and administrative. The total is over $90 for picking up the containers. We were in a gated community with easy access and the container's conditions are like they were when originally dropped off. Their competition picks up the containers at no or very little cost. Lesson learned and will never use this service nor recommend it ever again. Unfortunately, I am not able to rate with negative stars or would do so. Do yourself a favor and contact their competition.

We use Republic Services for our Garbage/recycling. We did not receive a trash pick up after the Labor day holiday until the following week. There have also been 2 occurrences that our recycling has not been picked up. We should have had our recycling picked up on November 15 and as of today (November 26) it has not been picked up. We cancelled service last week when we called Customer Service to report that our recycling was not picked up but they didn't seem to care! We were then told we would be charged 30.00 per container (60.00 total) for them to come and pick up their containers after cancelling service.

I am a snowbird and I put my garbage pickup on seasonal hold each year, I am only in Florida for 4 to 5 months a year and since this company only allows 6 month hold I have to pay for 1 to 2 month services when I am not there, I called and had to cancel my services in order to avoid paying the extra months.

My trash hasn't been picked up on time in over a month. In fact, it's only been picked up twice in the last 4 weeks, and then only because I took time out of my work day to call and complain. The app won't even let you report a missed pickup. Is it stealing if you take a customers money and don't provide the contracted service? I think it is. If you like to be stolen from, Republic Services is the company for you!

I started using Republic Service's approx a year ago, I believe towards the end of September of 2020 for garbage and recycle curbside pickup, I guess it's Law that everyone receive a recycle bin {so they can turn it in and make more money off their customers}. I pay them by the week, automatically through my bank. Since having to use their service because that is the only one available in Contra Costa County Antioch, California, I have had to call their main office to report "Missed PickUp" practically every month, sometimes every week! I receive a recorded message that they are sorry for the delay and they would be picking up the garbage by 6 pm the next day, Never Have They Ever Showed Up on their promise!

I called in to get a quote since the trash service I was using canceled my route. The first quote I got was $99 for quarterly plus bin drop off fees and initial charges. I asked if they had a military service rate and was they said they could drop my rate to $87 for 3 months. I told them I would call back after reviewing prices with my wife.