Republic Services Reviews

I am a small business owner who went through a nightmare with waste management for the same issues, so we went with Root, but their routes were bought out by Republic, little did I know that they are the same culprits (Waste Management) that I had contracted in the past year until now. So I am getting the same shoddy services, missed pickups, and excessive pickup charges. I called to inquire as to when our contract is up for renewal and they send me this nasty letter: “I understand that your company desires to terminate your agreement with RS, as we have been unable to resolve your concerns, if you consider your decision to terminate we are open to discuss renegotiation of the current terms, if you do not, I can offer the following:

Price kept going up and up and up every month or two. So I cancelled because we have plenty of trash companies to pick from. About a month later I get a bill for $43.52 so I called and they said, "Oh yeah, remember when we had to take our trash barrels back? Well we charged you $43.52 for that." WOW, what is that, more like a cancelation fee to me. And I had no contract.

We have been a customer even before they changed their name back when they were called Allied Services (almost a total of 10 years). We never really had much trouble with the service during the Allied days. There were a few missed pick ups here and there. But, fees have gone up but we called them to price match competitors. They would do it for a period of time but still gradually increase them over time. A new company came into town advertising a non-changing rate. A good rate at that. So, we opted to go with the new company and cancel with Republic.

We have been using Republic Services since we moved here in 2005. I think they were WMI back then and Republic bought them. When we found out we were paying significantly more than our neighbors, they lowered our rates, saying they were lowering all WMI customer rates, but had not yet gotten around to us. Since then, most of our neighbors moved to other, less expensive companies.

Missed so many recycle bin pickups, had to drop that. Then raised the trash pickup by $22 and started missing that. Then offered a reduced rate to keep me on, but lied and still charged the higher rate? They would function best, not as a trash collector, but as an example of how NOT to do business. The worst company I have ever dealt with.

Have been a loyal customer for 18+ years. Today I received a bill for $128.95. Called customer service to inquire why the change. Told fees almost doubled since last quarter. I informed representative that I have a signed 3 year contract for $57 monthly x 3 years (contract signed 9/25/2017). Was told even contract fees went up. Really. Republic Services no wonder your company is losing business in my area to Whitetail. Requested a return call from Manager, but based on these reviews, I may never receive such call. Will jump ship and find an honest company that truly values their customers.

I want to give 0 star. Even not 1 star. Always told you sales manager will contact you about your contract soon, but no one will call you. I called at least 5 times. And they charged container removal fee as much as they want. Not follow the contract. What's unbelievable thing is when I told them the fee was wrong, they do not check contract and correct it. Just send you to the collection department.

Dealing with Republic Services has been a nightmare and the worst customer experience to say the least. Communication with their Billing Dept, their Customer Service Dept, and their customers is completely inadequate. The best way to get along with Republic Services is to have no dealings with them at all. Trying to make sense with them may take an emotional toll on you like it has on me. Unfortunately, there is no choice due to their monopoly in the state of Nevada. Early September 2018 I emailed Republic Services with a name change. Regrettably the person that processed the transaction disconnected my account and created a new account. Therefore, the payment services was applied to the old account. On October 17th I received a letter stating that my account was past Due. I have lived at the same residence for 21 years and have been a customer of Republic Services for over 30 years.

We discontinued their service because they were always missing our trash and recycling on our designated pick up day. I called to discontinue service and it took them over a month to pick up the bins. They sat on the curb the ENTIRE time, but I was told by the company that someone did not see them. I called to get the removal service fee of $19.80 to pick up the bins (which is ridiculous) because it took so long for them to actually remove them. I was told the fee would be waived, but I have been getting a bill for the last 4 months. EVERY time I call, they say that the fee will be removed, but it never is. Beyond frustrating!!!

I am moving and called Republic Services regarding last bill and pick-up of containers (2). Customer Service rep said final bill would be sent by mail and gave date to leave containers for pickup. Container pick-up missed. Customer service rep told me containers were not on curb which is not true. Rescheduled for pick-up. Asked for final bill to be sent to me for payment. This CS Rep said I would be charged if I did not return containers. Third phone call asking for final bill and to set up pick-up of containers. Pick-up scheduled and containers were picked up by Republic Services on another day than scheduled. I happened to be home and saw Republic pick-up truck. Computer notification regarding late payment and charge for container pick-up.

Moved into a new house. Being charged for garbage pick up. Cant get cans delivered, put out garbage. They do not take it because I do not have cans. Have now called 5 times since ordering service, still no cans! So garbage piling up since my request for service to start on the 6th. It is now the 15th. Still no action on their part being taken. Very frustrating.

When started with Republic about 4 years ago, total bill was about $75. Since then, they have continuously increased their prices. Last bill was $165 total. ($95 service, plus $70 random fees!) I live in a large neighborhood and everyone reports totally different prices for the exact same service from $40-$165 total. They have on several occasions tried to throw in extra fees like bulk pickup that was never asked for or received. Most customer service reps have been rude and they never let me speak to a manager. Say they will have a manager call back and never do. This is the worst company ever to deal with!

Just like everyone else on this site, across the country, Republic Trash is AWFUL! I am now on 3 weeks in a row of missed trash pickup with continuous excuses! Week 1 excuse: They said they are backed up on drivers for my Thursday pickup and will be out Friday, no show on Friday. Week 2 excuse: Missed trash pickup on Thursday due to cans not being out by the street (HMMM... my security cameras show my trash being put out the night before) and again no show on Friday. Week 3: I have canceled the service and they said they would pick the trash cans up on Thursday, again NO SHOW. Please just do yourself a favor and never contact them for any sort of service. I realize businesses mess up, however Republic does nothing to make it right.

I will never EVER use them again. They lie to you. They made an error on my bill and I called to report it. Told them the 455 didn’t come out of my account like it was supposed to and I received a bill for 127. Apparently I spoke with someone from the call center in North Carolina. She told me it was an error on their part and to just pay the 127. That’s what I did. Then I got numerous bills saying we owed even more than the original amount. Threatened to turn me into a collection agency. Didn’t care that their people told me that. Tried to say she thought you already paid, which was bull.

I've been a customer of Republic Services for the past decade. I stayed loyal and paid their higher fees as they were consistent over the years. (Although, I attribute the consistency mostly to the truck driver not the corporate folks whom I had to battle every 12-18 months as prices increased steadily). Most recently, they decided to exit out of the region and I received an invoice for more than 2x their quarterly rate. I tried to discuss the more than $300 quarterly bill, but pretty much told get lost, I canceled. They prorated my trash bill, $18.06, then charged me fuel recovery's and bin pickups... $75. Anyway, I paid it to rid myself of Republic Services and started with a new company WHITETAIL. They are very customer service oriented and I'm sorry I declined them in the past to stay loyal to the other "trash" guys. Good luck out there.

Do not use Republic. Ripoff trash service. They raised bill by 60.00 a qtr. with no explanation. Forcing us to find new service company. They will lie to you about when they will come to retrieve the cans so they sit and block your property. Customer service is rude and condescending as well.

Please look elsewhere for your trash service. Republic Services is dishonest and their customer service is horrible. We were loyal customers for nearly two decades and recently switched to Veteran Disposal (they've been awesome). We were considering switching over to Veteran because Republic adds so many bogus fees to each bill. When Republic ripped the lid off our container after a pick up and didn't do anything about it we decided to make the switch.

Set up auto pay with Republic Services. Auto pay didn't take my payment. Received a late charge. Turned off auto pay, paid the payment in full, including the late fee. Yesterday auto pay helped themselves to my money, costing me a NSF fee from the bank. Called Republic, they won't give me my money back, only credit on my bill, assuming that I'm the type of person that will just bend over and take it. Zero stars.

Consistently miss garbage pick-up on scheduled days. Customer service reps are rude and not helpful. Poor service all around. If they miss your pick up on the scheduled date it's your responsibility to call them the same day so that maybe your garbage will be picked up the next day. They missed my pick up day on Thursday (no rain or snow) but because I came home late from work and was not able to call customer service the same day, my garbage won't be picked up until Monday. I did not know that I had to stand outside next to my garbage can waiting to make sure they do their job...

If you have an alternative, DONT GET REPUBLIC. They routinely don’t show up on the day we’re scheduled for. When we call, they apologize, say they’ll make sure our pick up is on the correct day next week, then it happens again. We’re now on our 4th week IN A ROW of our trash not being picked up. Additionally, the local office only answers the phone about 10% of the time. We got ahold of corporate to discuss and were met with an incredibly rude reply. There is a huge disconnect between what the local and corporate offices told us. This company just seems like a hot mess! Save yourself the headache!

I have had numerous issues with this company. I have called and complained a couple of times but the response has been disbelief in what I am telling them and a generic sorry. Issue #1 The drivers have a lazy attitude, if for some reason your can is even slightly difficult to get to they just leave the can full. Issue #2 On SEVERAL accounts they have taken both the TRASH and Recycle at once into the same truck... How is that going to get recycled if it's mixed with trash? Issue #3 Often times I and my neighbors have to pick up spilled trash. Sometimes it's a few pieces, sometimes it's a lot of trash. Issue #4 Sometimes they knock the cans over and just leave it knocked over, and they leave our cans in the middle of the street, so whoever comes home first has to park in the middle of the street and move all the cans so they can make it to their driveway! I think they need to be held accountable.

I called to cancel my service right after moving, but the call was not handled correctly. I was billed again. When I called again they say it has been too long since I moved, I need to prove that I did not live there the past several months. The person answered the call earlier obviously made mistake, the person answered the call later was rude and blamed me for the problem. They certainly have no incentive to stop the billing, and no apologies for their mistake.

I received a notice in the mail with a current and past due balance on an account in my name. I don't have an account with Republic Services. No help when I contacted them. I had to contact my town offices for proof that the town picked up my garbage before Republic would remove my info from their records. I still don't know how the hell they are able to set up an account in my name without my knowledge or approval. Spoke with the same representative from Republic both times (she gave two different names). Reporting them.

I switched a month ago due to a high increase in charges. I call every week to request the recycle and trash can get picked up, the cans have even sitting by our curb for a month and neighbors not appreciating it. I was told on Oct. 26 the cans would be picked up, today Oct. 30 told it will be Nov. 6, over a month to get cans removed.

$60 to deliver 3 cans, and for 2 months, they never picked up the yard waste one. Every call to them was met with silky voices saying how sorry they were and they would get that corrected and it never, ever, happened. The manager that was supposed to come and look at the yard waste and tell me why the truck wouldn't pick it up never showed. Finally, I stopped service. Now they want another $32.00 on the closed account for picking up their cans the final time. NO mention of this charge upfront or for any other way to avoid it. While this company was great in Shelbyville, KY, it is the worst "service" ever here in Louisville. I wish I had read these reviews before contracting with them here.

They charged me $55 to remove containers and didn't bother to mention these charges when canceling while I had option to drop containers my own which they told me now. Poor customer service. Careful with this company. They will charge you something hidden one way or other.

I paid for trash service and rental on two large dumpsters. One for recycling one for trash. When I called to cancel the account because I had moved, I requested the containers be picked up. I was then hit with a bill for $78 just for this removal. I never agreed to pay this either verbally or in writing nor was I ever informed of this so-called pickup fee. When I called and spoke to two different customer service associates they were rude and gave me lots of attitude and basically told me it was similar to having cable or dish and having to return the Box. I informed them that when I do that they provide me with a postpaid box they don't charge me to return it. When I asked to speak to their supervisor they denied any such person was available but said they would put in request for such a person to call me in the next 48 hours. Sketchy operation and a complete rip-off.

We telephoned, four times, to schedule a bulk pickup to no avail. Each time, we were given a reference number as proof of the order. The third time, the operator informed us that she called the dispatch directly to ensure our pickup for the same day. After the fourth phone call, we decided to write a poor review to caution others regarding the bulk pickup department. Per Republic Services request, the bulk items are sitting curbside- a nuisance to our neighbors. This bad experience has really decreased our quality of life.

I moved to this house in Bucks County Pa in May, was told by my neighbors they used Republic Services for garbage and recycle pick up. Called them and was told my senior rate would be $62 per month. I am on a dead end road and they said they would use a pub style truck as the big trucks could not easily turn around here. Received my first two bills paid them and then did not receive a bill until today which was $800. Thought it must be a mistake but turns out they arbitrarily without any written or notice of any kind raised mine and my neighbors' rates to over $600 per quarter or over $200 per month for a 350% increase. All I got was apologies from Republic and essentially they are telling us that they really don't want to service our road so the increase is intended to get us to discontinue their service or pay through the nose. Crappy company with a crappy business practice.

I am a small business owner that started using Republic in 2014. Some tips to know as a business owner, they renew your contract for two years without telling you, which is unethical and against Illinois state law. However, when I tried to cancel the contract they have been giving me the runaround since June 6th. It's October now, 4 months. I elevated to a manager and he leaves me voicemails in the evenings and doesn't return my voicemails. I have been emailing a customer service rep as well that seems to just have some sort of script she uses to respond.

In June we tried to use their bulk pick up. Trash pickup had been great. It never worked. It was so horrible we had the police called on us. They ignored our complaints to customer service. The officer said "Republic can't be like that I worked for them". What!?? Don't you understand conflict of interest??? So this guy that said he was a supervisor called after a hundred hours on hold for customer service. His name was Dale. He supposedly is supervisor for Cheyenne Department Las Vegas. He was nice. Two months later this guy did nothing but give excuses and empty promises. I will be taking them to court and will never use this awful company again. What is the CEO doing??? Hanging out on a boat getting drunk. Such a nightmare.

This company is ridiculous. The individuals for the service in the area that I lived provided adequate service. However, while attempting to cease business with the corporate side, since the beginning of July, this company has seriously showed its **. Almost 4 months into requesting to cease this service, due to relocation, I am still receiving invoices. To start service, I called and requested a container for my residence in Canyon, TX. The container was promptly delivered and serviced weekly, as per contract. Since relocating to Florida, I have had tremendous difficulty canceling my service.

I have had frequent missed pickups for the past couple of years. The final straw was this week. Missed pick up this past Wednesday. Called Republic and they could not send a truck back until this past Friday. I called Thursday to confirm. I called Friday morning to confirm. They did not come! Called Friday evening and they can't send a truck out until Tuesday. I have canceled my account. My new carrier will actually be less expensive.

I've had Republic Services as my garbage and recycle service for almost two years. During this time, there have been numerous missed pickups. I'd estimate several dozen times during this 21 month period but probably more. The excuse from Customer Service is always "truck broke down" or "driver out sick." I really don't know why Hillsborough County Florida contracts with this company with such poor performance. It's probably the lowest bidder would be my guess.

I sold my home on September 4th of this year and called Republic to cancel service and request a refund since I paid for the entire year and was leaving a quarter early (since you pay for 3 months each billing cycle). The woman on the phone said that she could credit my account but that they couldn’t get me an actual refund. I told her that was no good since I moved out of republics service area so I needed an actual refund. She then reluctantly told me she would have to submit a request for a refund and it would have to be reviewed. I told her that was fine and asked if they would contact me when they reviewed it and she said yes.

Low quality trash services. Previously was informed that they would dispose of trash that was also in personal containers as well as theirs, but they refuse to. Also, a sign was left on top of my trash bin and they refused to dispose of it because it didn’t fit inside the bin. Instead they rudely threw it into my yard on my flower bed. It flattened my flowers. If I’m paying for trash service, it’s appreciated to have trash exposed of. There are two people in my home, so we don’t have an abundance and even if I did, I’m paying for them to dispose of waste. They are over particular and do not have good customer service. If you have other trash service options, I would choose Republic last. I’m going to look elsewhere, even if it did cost a little more. Look at all the other reviews - this company is very low quality. Save yourself the trouble.

Multiple times of no pickup. Tried to get pickup of large yard waste. Customer Service wouldn’t respond to email requests for information. Tried to stop service via email, but they don’t accept that because they have to “verify” the account holder by asking my name. Conveniently, if you call after the 1st day of the month to cancel, they still charge you til the end of the month. Horrible experience. Will never utilize their services again.

I’ve been paying a little over $90 per quarter to Republic. In fairness, the pickup service was fine but when a competitor offered service for $55 per quarter, I took it. This was mid August 2018 and Republic’s service was canceled effective 31 August 2018. At that time I was paid through 30 September 2018. Republic offered to lower my quarterly bill from $93 to $66 if I didn’t cancel the service which I took as an admission of overcharging up to that time? I still canceled the service and had a refund for one month due me... I thought... silly me. Instead of a refund I got a bill as “fees” I’d never heard of started appearing, seemingly Willy-Nilly until the entire one month refund was gone plus some!

I set up service with Republic in November 2017 because we used them in California and the service was outstanding. I reside in Watkinsville, GA. The garbage pick up has been missed a least three times recently. I called and they were supposed to come the following day (on the most recent miss, September 27, 2018). They never showed. I called customer service today (October 1, 2018) to investigate and decided to just cancel my service. I was quoted $24.70 to pick up garbage can, and $29.70 to pick up recycling can. I was NEVER informed about these fees when I signed up for service. I feel very misled and can't believe this is legal. I would encourage anyone to use any service other than Republic in this geographical area.

We signed up for them because we received an offer for $32 quarterly. We had to beg them for a week to deliver the trash cans to us. Had them for a month and they never picked up once. We had trash sitting out at the curb for weeks. Twice our old company took the trash but Republic never did. They overcharged us and when we told them that we wanted to cancel service they had a bill for two months of services that we never received.

Very poor service. Republic is contracted by the county where I live so homeowners have no choice in having to use them. They SUCK to put it mildly. If your only job is picking up trash and you stink as bad as your trucks do, you’d think they would try to do better. NOPE!!! They don’t care!!!

For no reason my container was picked up. I walked out with my trash and it was gone. I pulled up my account and my account was closed. I called Republic and asked what was going on. They pulled up my account and said it was close. I said, "I know. That's why I'm calling." They said it doesn't list a reason. I told them my account was paid on time. In fact it was paid 30 days early. Not one time did they apologize. I asked them to bring my container back. They said that it would be brought back the next day. Well it never came. I called them back and they say it will be a week before I get it back. I said why. It was taken for no reason. I talked to a supervisor. She said she would check with that dept and call me back. Never got a call back. Terrible company. They don't care about their customers and make it seem like it's your fault. My acct was paid in full. But they took my container for no reason and they could care less. Wait a week we don't care.

I had the unfortunate privilege to sign a contract with this company to pick up my trash and yard waste. I had no problems for about the first 9 months and after signing the contract my service went downhill. I made repeated calls to the company to have my yard waste picked up and after five days it is still sitting in front of my home. It seems that the workers are trained to say the same thing, "we will be there today" and they never show up. I canceled my service today knowing that I must pay a $100.00 fee for cancellation. I am glad to pay the fee to get rid of them.

I paid $39.00 each quarter. Called to cancel service on 08/01/2018. Found out I would be moving on 08/31/2018. Called customer service about the overpayment. I was told I had to pay a garbage can's pick up fee. I paid a fee when they delivered the cans at the beginning of my service, 5 years ago. Then I was charged $53.00 on 09/20/2018 and have yet to receive my refund. Please do not do business with Republic. Throughout the 5 years, I experienced late garbage pickup or no pickup. I received a call the day they went on strike telling me due to an emergency, my trash would not be pick up and did not provide a date. I held on the phone for a representative for 40 minutes and then they disconnected the call.

Here's a company who bought all the local services up. Used to pay $44 per quarter. Was $54 the first quarter of this year. Went up to $61 in 2nd quarter. Now $68 this quarter. 13% and we're only 3 quarters of the way through the year! Annualized 5% increase over 10 years. Crazy. How is this even legal!?

I have been with Republic Services for more than 4 years, and finally decided enough is enough. Its price has been keeping going up and up: in 4 years it climbed up by 130% while its services really haven't changed at all. That's about 23% annualized price increase. I was facing with almost $150/quarter, one pickup/week in the end. When I called in to cancel my service, they asked if I was interested in their lower price offers. I said "No, thanks. I'm not interested. Plus how 'low' can you go anyway?"

Moved here to Texas in 2015 and Republic was then trash company servicing the area. Since having them my bill has steadily increased with no explanation. Fees for everything from administration to fuel surcharge and recovery fees. I canceled my service in the last week of August 2018. Customer service said they would pick up cans by Sept.1. Well, it was more like 5th. Now they want me to pay for September service and $100 to remove my empty garbage cans. I had no signed contract with them from the start, was never sent one to sign.

Two weeks my garbage is still in my driveway. I called to cancel service and they are charging me to pick up my trash containers. Did not care I was canceling or why, just wanted to let me know I had to pay them to pick up their containers. So the two weeks worth of trash that sits in my driveway (that I have already paid for) is on me... I am canceling because this is most weeks... THEY DON’T PICK UP THE TRASH!

Called Republic because our quarterly rate went from $75 to $125... Seemed drastic so we called and told them we had a contract which they couldn't find. Emailed it to Fred **. He looked at and he snapped back that the contract I had in my hands from his company was not valid??? I referred him to the Republic rep whose name was on the contract and he did not want to hear it. Too much competition out there to stay with a company like this. Goodbye, Republic.

Horrible horrible horrible... We changed our service from Republic because they wouldn't come half the time, yet our bill was getting higher. We have been waiting a month and a half for them to pick up their cans and they haven't even after repeated calls. This is probably the worst company I have ever dealt with.

I have had Republic for several years. For the past couple of months they are very inconsistent about showing up on their designated date. They promise to come the next day and don't show up. I would not use them again.

I have been very unhappy with the service that my Company has been getting. We are supposed to have a 4 yard container exchanged out every Tuesday and Thursday. For the last month, we have only received this service on a Thursday. I have called on four separate occasions on 9/6, 9/11, 9/12 and 9/13. I have been promised to get my trash emptied. This has not happened. I have been told that they would expedite my complaint, but have received no callbacks or even received the service that my company is paying for. I get apologies, but there is no service. I am very close to replacing this service.

I became a Republic customer when my locally owned trash service sold out to them. Since that time, I have had continuous issues with Republic: Unexplained service fees added, Increased pick up fees with no explanation, Unknown charges that required calls, Customer service unable to locate my account, Customer service telling me I was not a current customer, Trash barrels taken with no explanation, Charged recycling fees for a barrel size I did not have, Recycling not picked up for 6 weeks straight.

We've used Republic for almost 20 years without issues. BUT they failed to pick up our trash for more than 3 weeks in July, 2018 (as the fly population around our refuse container multiplied!). I made daily phone calls and got lots of promises that were all broken. Decided to end service with them and started with a new provider in mid-August. Called Republic to cancel and have their container removed. Now on the third date for this pick-up.

I literally call once a month. They forget to pick up half the time. Paid my bill and my account disappeared, they wanted me to start new service and pay a $53 fee. Wasn't happening. Two weeks later they caught their error. Offered me a discounted rate... Bill came with a $35 late fee!!! Whatever, I was over it. Put my trash out and they took my can. Hubby chased them down the street. The man had no clue what he was talking about and Said the trash can wasn't there when he stopped... Incompetent.

I canceled my service prior to moving. I had paid up my account to a month or 2 past when I needed their service. Upon calling I was informed I would receive a refund. I gave my new address at that time so the refund check would get to me. I never heard from them and a few months later received a collections letter in the mail. They did not refund me the amount that said they owed me but instead turned me over for a $50 fee I was never told to expect and was never billed for. They claim it was for picking up the trash cans I no longer needed but never once told me there would be a fee for that.

Chesterfield, Virgnia - I have been a loyal customer of this company for 22 years. This week I needed additional service on my 3, 8-yard dumpsters at an apartment complex I manage. I made 12 phone calls over a 4 day period requesting service and each time a different “supervisor” told me they would get back to me about why it hadn’t been done yet. I’m still waiting. The supervisors were rude and unprofessional. In the past these extra pickups have taken place the day after my phone call request. This lack of service has caused my tenants to have nowhere to empty their trash for 5 additional days. This is a health hazard as well as an annoyance. I am still waiting for something to be done. I do not recommend this company. Their service leaves a lot to be desired.

When I called to get trash service started, I was told I had to receive one of their totes. When I got the bill, it was for 110.00. I was charged a 20.00 delivery fee of the tote (which I was not told about) and also a 30.00 fuel/environmental fee (which I was also not told about). When I called Republic about these charges, the rude customer service rep stated that EVERY trash company charges the fuel/environmental fee and they don't have to tell their customers about it. I talked to my son, who has worked and is currently a driver for a trash company about the fuel/environmental fee and he said that was bull because no other trash company that he has worked for charges that fee. He also said that the trash company he is currently driving for also does not charge that fee and he has never heard of a fuel/environmental fee. Republic is out to rip people off and they are a complete joke. I would have give zero stars if I could.

This company can't not even have one star. They have very bad services. When the driver miss pick up my garbage and then each time we have to rescheduled it online for pick it up and they will never coming to pick up. And then I called them, the Rep said "The truck still outside now and I will let him go to pick up," and it's never happened. My garbage is full during this long weekend national holiday. And then they promised to come Monday. This was happened last week also. On the routine pick up day the driver pick up my garbage can and left the recycle can in full and we did online reschedule and they never come to pick up. The past week, the driver pick my recycle can and left my garbage can in FULL during the national holiday.

Up until about a year ago, Republic was great - always picked up whatever was put out, even if it didn't fit in the 65 gal container. However, starting 12 months ago they have routinely missed pickup days, and only about half that time did they even bother calling to notify of the intent to miss the pickup. Just recently they have started missing pickup days, and when I call they simply state that they'll be here next week! Absolutely awful service. Not sure what happened with their management, but Republic Services is a terrible service provider. Stay away - very far away!! Go with any number of their competitors - they are much better. I'm switching service at the end of next month (when my quarterly bill is completed).

I recently moved into a new home a little less than 2 months ago. My trash and recycle bin was supposed to be delivered the next week but never showed up. I have called every week since then and I am still waiting. I get the same response every time I call. They keep promising to bring the bin on my trash pick up day but then they never show up. I was also told to leave my trash in front of my house but the truck has yet to pick it up. This is the worst trash company that I have ever had to deal with. I hope the county that I live in ends their contract with them soon.

Got a letter day before the missed pickup yesterday saying an 'audit' was done. customer service has heard about these letters but don't know anything about it or who 'Tonia **, customer service manager' is. I asked to create an account and have no idea if it's done or if my trash will be picked up. Customer service agent was rude and abrupt. Was hung up on. Good luck trying to get a manager. Off to the BBB I go...

Missed regular pick up service on a Thursday morning. Called them Thursday afternoon. Rep said they scheduled missed pick up for Friday. Talked to them again Friday morning promised we were on list for pickup. Called Friday afternoon another Rep. said we were scheduled for Monday. No pickup Monday, called Monday afternoon. Did this every day until Wednesday afternoon. Of course now the next day is Thursday my regular pick up day. Told them they did nothing but lie to me to push me off a week till my regular scheduled pickup day. Promised a $14 credit on next bill and said account looked good and they would be there tomorrow (Thursday) to pick up. I document all their calls, times, and person I talked to. Just plain bad service and lies from customer service.

Put my trash out on Sundays for Monday pick up and was missed. The truck was 1 block away when I called and was lie to and told it be pick up next day. When truck 1 block away now I call was told had to wait until next Monday. City need to get new garbage company.

They charge for every containers delivered or pick up even at the same location. It don't matter if you been there 4 yrs or more and expect them to raise your rates every billing cycle until others half the price you’re paying. They don't care as charge you 51 to pick up containers.

I thought I wanted Republic Services, but changed my mind after reviews. I received a phone call from Republic stating my account was past due. Having a special moment I paid the balance and future payments. After talking to my husband he quickly reminded me we do not have service with them. They refunded me the future payment, but not the "past due amount". They have never serviced my home, provided me with trash service, a special detail, nothing! I have been dealing with calling customer service since Feb. 2018 and now they tell me my case is closed and the check is in the mail. It's been 2 months and still waiting. When asked why they didn't refund my CC the full amount I was told because I did not have an account with them, but yet they refunded partial payment. I just want my money back for service I never received.

We have been loyal Republic Services clients for over 2 years and in that time, we have made on-time payments without incident. We have since sold the property (March 23rd, 2018) associated with Republic Services but have been receiving bills from Republic Services. We have made multiple calls to Republic customer service department to explain that we no longer own the property. The Republic Services Customer Service clerks instructed us to send a copy Final NV Energy Bill and we did that, yet the bills continued to be sent to us.

Republic Services is unorganized, unprofessional, overpriced, incompetent, and borderline unethical. I work for a construction company that works in multiple cities and has to use several different waste management companies consequently. Republic Services is by far the worst waste management company I have dealt with to date, and I have been working in the construction industry for over 12 years. Their records are unorganized, inaccurate, and incomplete to the point that their own representatives cannot find requested information.

I called to confirm pick up today and the customer service rep affirmed that my trash would be picked up yesterday. It is still not picked up at 3:57 AM. If you have another option use it instead of Republic.

The WORST company I have ever dealt with. The town I live in has had REPUBLIC SERVICES for approx 3 years as our trash removal company. I had some BULK ITEMS that I wanted picked up. I was told to call them and list the items and they would schedule a day for BULK ITEM pickup. I did this. (4) different phone calls over a 2 day period. The first 3 told me that my town DID NOT have REPUBLIC SERVICES for trash removal. I told all 3 that we have had it for at least 3 years. They insisted we didn't and would not schedule a bulk pickup.

I am not sure where to begin. I wish there was a negative star system... This company is basically ripping people off by signing them to their service and not disclosing the non ending delays the customer will experience regarding delivery of the trash cans. When I signed up, I specifically asked that they would confirm the date of can delivery before I stopped my previous service and I was told it will be in a week. They intentionally lied because it's been 4 weeks now and I do not have my trash can... Every time I call they lie again by pushing the date a week further or even promising that it will be delivered that same week.

We contacted Republic Services that we were moving at the beginning of the month. They said we had paid for the month and so the account would close at the end of the month. During this time the people who moved in to the old residence, were able to use our equipment, on our money and Republic Services is fine with that! For 21 days, 3 pickups and using other people's leased containers, Republic Services allowed our money to help them catch a prospective customers. And it did not cost them one cent. It cost us. If you were to die July 2, your trash containers would sit there until July 31, and the refund is a joke. You would be charged the entire month while you are in your grave. The practice of this company is horrendous. The policy is geared towards profit against customer relationship.

I had two accounts with Republic Services in Tucson Arizona... one in a house I was living in and one in a rental property. After deciding to move into my rental property, I canceled both services (trash and recycling) for both properties on May the 9th. I canceled largely because the service had been intermittent and undependable at my rental property. At one location, they charged me an $86.00 pick-up fee to pick up the trash cans... double charging it. They also did not close the account. Two months later I had to call and request money back and again say the account should be closed. They had picked up the cans two months previously and why the account was still open remains to be seen. They are now telling me that it will take 6 to 8 weeks to refund the overcharge.

I switched my garbage collection services because I had trouble with my previous service. Besides having trouble getting my first cans delivered I did not have an issue with Republic Services until about a month ago. Usually I had my garbage collected by 6 am every Wednesday and was very pleased. Then the past month, I have been missed and when I called they said they would have them pick up by the following morning. Still nothing. Received call. They would be collecting and to keep the garbage out. Still did not pick up until the following week after my already scheduled day. So, I have now been missed again and have two cans and a huge pile of trash around the cans. It is disgusting and horrible to look at. It is embarrassing to see it sit there for so long! I have an outdoor party this weekend and my embarrassment is great! I would never recommend this company and I am seriously looking into getting another service ASAP.

I don't understand how this company is still in business. I am far from the only customer who is tired of the garbage quality of service from this garbage company. Pun intended. After experiencing many missed pick ups over the time I've been at my home, recently events were the final straw. One week I got yet another phone call from them, this time with a voicemail saying service was interrupted (big surprise) and to place my cart to the road for Thursday rather than Wednesday. I did so, and my trash was not picked up. I called. Reported this.

On 6/25/18 at 12:42 PM, I was driving on I-465 Southbound behind Republic Services truck 2528. Debris flew off the truck and went straight at my new car, cracking my windshield and scratching the paint on my hood. Contacted Republic within minutes of this happening, and sent photos of the damage (and of their truck in front of me). Over a month later, their claims adjuster finally contacted me saying that they won't pay for the damages and that the debris "must've come from the road". Now I have to pay to have my windshield and hood fixed because of no fault of my own.

I am a commercial customer. When I signed the 3 yr contract in 12/16, the rate for trash and recycling was $292.89 per month. Now I receive a new bill, and it's $509.58 per month. That's an increase of 77% in 1 1/2 years, and I can't reach anybody who can tell me why. I have 3 numbers for the sales dept, and not one of them picks up. If you need commercial trash service I don't advise working with this company. I also get weekly phone calls that the service won't be performed because of a lack of drivers.

Long time customer... Picked up trash May 3rd... Got message truck broke down and wouldn't be there next week. Well four weeks later still no trash pickup. Called and called always told would be there the next day. And you can imagine the smell of 4 weeks of trash in the summer. Cancelled service... No fighting for refund. They said they would cancel as of June 30th as you have to pay for full month. Even though they had not picked up since May 3rd. Only good point new service is cheaper!!!

Many times Republic has missed picking up my trash. My trash was to be picked up July 9, 2018. Today is July 18, 2018 and the trash is still sitting at the curb. I call once or twice a day and they said they will pick up that day but nothing but lies. I feel that I am being discriminated against for my sex and age. Also I canceled my service, reported them to the Better Business Bureau, called the Health Department, and contacted an attorney. This is about the fifth time I have had problems with Republic. I do pay my bills on time. They have my money and I have no service.

RS is contracted through the County. Their contract allows them to require service whether you use their service or occupy the property or not. Their argument to do so is that they are required to pick up your garbage whether you have paid for the service or not due to it being a potential health hazard to the public. However, my garbage as well as others on my street, has not been picked up numerous times for petty reasons such as the garbage lid not being closed, recycling boxes not bundled to their specifications, or simply items Put curbside are not placed according to their strict guidelines for pick up.

On 7/5/18 I requested a replacement for my recycle container. I received an email stating my container would be replaced on 7/9/18. I put the container to be replaced out the night before as was requested. When my container was not replaced by 2:00 p.m. I called Republic Services. I was told the container could be replaced anytime between 6:00 am and 5:00 pm but they would send a note to operations that I was waiting container replacement. When the container was still not replaced by 4:45 pm, I called again and was told my container was scheduled to be replaced on the 10th. No one notified me of this change. Now I need to leave my container out for another night which is frowned upon by the Village of Glenview. I just would have appreciated a phone call letting me know of the change.

This is the second time my trash has not been picked up. The first time several months ago resulted in waiting three days for a return truck to collect my trash, resulting in my HOA photo documenting this incident and sending a letter threatening to fine me in the future. I am again dealing with the extreme incompetence and malfeasance of your Republic Service (Las Vegas) employees. This is beyond incomprehensible and unacceptable on every level. I want my trash picked on time. And I want compensation for the extreme disregard for my trash service. Their “customer service” in Phoenix is deplorable and designed to cause further disruption and difficulties in attempting to resolve issues. Republic Services is a syndicate and needs outside competition to cause them to see what horrible service they provide. Their unwillingness to address these issues in a timely and professional manner is unacceptable!!!

This is the worst trash company ever!!! Their service department is so poorly managed and unfortunately they have the monopoly over all trash services in Las Vegas NV. I ordered a lid-lock back in May 2018 and they mistakenly installed it on the wrong bin. After I called their service department to explain the mistake, they said they would credit me back the installation fee. 1 month pass and the charge was not only still there, but they charged me late fees for not paying for the installation fee. I swear their accounting department is so mismanaged. When I call their service department again, you have to wait forever to get a respond.

After being a loyal customer for years and being charged and paying on time $360.00 quarterly. I recently found Republic Services is only charging my neighborhood $79.00 quarterly. They are charging me $281.00 more quarterly and $1,136.00 yearly!!! While they charge my neighborhood $216.00 yearly. Isn’t there laws against price gouging?

DO NOT DO BUSINESS with Republic Services. I have used them for the last 5 years, and there have been missed pickups with no notification or explanation. My trash had not been picked up since the last two weeks of May. I gave them until June, thinking maybe there was a mix up. THERE WAS NOT. There were unanticipated delays for an indeterminate amount of time. I was not notified by phone, email, or a letter in the mail. I had to call. I have called over 10 times in the last month, and finally canceled my service.

Been calling Republic to set up trash collection account for over 1 month, yet they still after over 30 phone calls to this company also emails, complaints begging them to please pick up my garbage they still pass my house weekly. Everyday I rebag it due to raccoons eating it and bugs on it and it smells. Of course it's a month of them passing my house and not doing their job. Wonder why they even stay in business. Oh that's right they are the only Garbage Pickup in the area so THEY DONT CARE.

I am very angry. Republic missed my street for bulk pickup on Monday. Today is Friday and the landscaper's bags are still in front of my house. I call Republic every day to be told different excuses when they will come. The city of Las Vegas should wake up and get a company that really cares. We more than likely be fined by the HOA. However I advised Republic I will be sending them the bill. Enough is enough already.

Paying for a service that we are not getting! Missed pickup and then after calling many times, get different excuses with no resolve of picking up the trash. It is in the nineties out and the trash has flies and smells. Ask to be contacted by a manager with a false promise: no manager call and no trash pickup. VERY UNHAPPY! They even send a text saying to have trash out by 7:00 AM for the missed pickup and yet the trash still sits. This is not only us but everyone that uses Republic on our road.

Republic Services are making several local customers angry. They keep missing pickup dates, they send out text messages with wrong dates on them, (date time has passed, or date day do not match). When asking to speak with a supervisor, they respond with that takes 24 to 48 hours. Had an employee there who was very angry and disrespectful that I needed to report, they don't care about that. I will be pushing for the entire neighborhood to DROP this bad company via the Next HOA meeting. Perhaps if that happens enough they may actually change.

Republic Services are RUBBISH!!! I have been with them for six years, and they have been sketchy about collecting my garbage for the past two months. I have called and called the Customer NO SERVICE center, and the people on the phone are clueless and couldn't care less. My whole subdivision has been missed for weeks, and when I call to find out what is happening I am told they are having driver issues, which I conclude is code for "Our Subcontractors Don't Want To Work With Us Anymore"... They don't want to tell you the truth or even help you get what you paid for. I am now told that if I want to cancel my service with them, I will have to pay a $24 "trash cart pick-up fee". Nowhere is that even mentioned on their website. DO NOT USE THIS COMPANY, THEY WILL ONLY STIFF YOU, and then make you PAY EXTRA when you don't want to put up with their lousy service anymore.

Arvada, Colorado. Worst company!!! Do not hire this company!!! I had them for years. They stopped picking up my trash right after I made my payment of $65.79 in March for the next cycle. The girl on the phone when I finally got ahold of someone said if I didn't like it to go with someone else so I did. She said I would get my refund within 4-6 weeks. Still have not received my refund!!!

For a solid year they provided good service, but lately we never know when it if our trash will be removed, but they aren't offering refunds. I was just told that they are experiencing a driver shortage and it's out of their control. Since when is staffing your business considered out of your control? Poor management maybe, low wages maybe (I have no idea) but it's definitely manageable. I left Republic and went back to Modern Waste. It might cost more but I need reliable service.

I pay for weekly trash removal by Republic Services but it has been almost 3 weeks with no trash pickup. I call daily and every time I'm told it will be picked up tomorrow, but tomorrow never comes. Now it's the end of the week and they leave a phone message saying it will be another week before the trash will be picked up. When you ask why your trash is not being picked up, you only get a scripted answer "that it is due to unforeseen circumstances". The trash overflows the bucket and the animals are pulling it apart daily it is becoming a health issue. I have already had to bring 3 bags to other family members to have them disposed of. Everyday we struggle to keep it picked up so it isn't flying into the neighbors' yards. You can't pull it back up because you never know when they are coming. It's just ridiculous at this point and no one seems to care about the customer.

I will typically place my own additional 32 gallon yard waste can out on the day yard waste is scheduled to be picked up. For years this has never been a problem. Now within 8-months two of my 32 gallon yard waste cans have disappeared. I don't know what has changed. Fortunately I have a security system with cameras and to my surprise found that the garbage man took them and clearly knew it based on the video. It's unfortunate there was no note or call indicating what happened.

Beware of their add-on charges. Republic charges extra to pick up appliances and their bill continuously increases. I researched other companies in the area and found Tri-State Disposal will pick up one appliance per week. No extra fees. Decided to switch companies at end of billing cycle and not renew my service with Republic Services. I called to cancel service and Republic Service (lady in office) tells me that there is a $33.00 fee to retrieve their container. I related to her that I don't agree to pay this pick-up fee for Republic to retrieve their own container that I was renting.

Called and setup services earlier this week. Was told service would be started today 6/8/2018. Garbage was never picked up. Called the call center because you can't get to the local office. They will request it's picked up but no guarantees. I asked for a supervisor. After 45 mins on hold I was hung up on. Called back and finally got a supervisor after 20 mins. He said the exact thing the other person did. Me: "Ok get the local site on the phone, them: "Oh we can't. We can only send a message." Me: "Your person set this up and guaranteed pick up for today." Them: "I'm sorry but she told you wrong." Me: "Get someone on the line." Them: "We sent a message. Someone will call you back later before 5 pm." Click. Horrible. Do not put business thru this company.

I am astonished at how this company is still in business. I thought my issue of missed pickups was local, as I was also told by a representative via Twitter, until I read reviews complaining of the same issue across the entire country. I was told that it was my local facility that is having issues and that they are "unforeseen circumstances" but I am now learning this is just an excuse because the same thing is happening nationwide. As another reviewer stated, we were told our pickup was delayed one day due to the Memorial Day holiday and would therefore be picked up on Saturday instead of our normal scheduled day of Friday.

My elderly mother has garbage pick up from Republic in Bridgewater NJ. I was there recently and arranged to have 10 extra bags of bulk trash picked up from her property. As I type, the bags are still there 8 days later. Oh yes, she was charged $3 a bag. I have called every day for 5 days. Was on hold for 20-30 minutes, then told the pick up was scheduled and then it never happened. Yesterday June 4, I was on hold for 30 minutes, then took advantage of the call back service offered. NO CALL BACK. I gather they are a monopoly in many areas. What will complaining on this site do?

This company is a joke. Called them 2 weeks ago to start new service, but was on hold for over 30 minutes without ever talking to anyone so I hung up. I called back the week of Memorial Day to try to set it up again and spoke to a lady that said she would set it up. After 45 minutes, she said service was set up and the containers would be delivered on Friday. Friday night, we realized there were no containers. I called Saturday, no answer. I called today and after being put on hold by the first lady for 45 minutes, I hung up and called back. The second lady told me there was never an account set up for me. She apologized many times and promised that she would get me taken care of. TWO HOURS LATER, she said I was good to go, BUT we wouldn't have service until MAYBE the following week, and she couldn't tell me when the containers would be delivered.

0 stars wasn't an option for level of satisfaction. Republic Services have been providing trash pick up services for almost 10 months (not by choice) and fail to pick up our trash on the days and times they are supposed to. They come whenever they feel like it and continue to bill us for services not provided. They pick and choose which trash bins to pick up and often leave half the street with filled trash bins. We have been documenting how many times a month our trash gets picked up and we are averaging 1-2 times a month... once in a while it will be 3. More recently it's been 1. We never chose to have their services and feel we should have the right to pick our own reliable trash company to pick up our weekly trash.

This company continues to raise the price every three months. When you cancel remember you've signed a contract with them so you can't quit service until the end of the quarter. Then there is a cancellation fee of 50 plus dollars, and then the 50 plus dollar fee for picking up the container. Lol!!! Wow. Ummmm, Gouging?

republic service. Notice your first 2 letters "r" "s" in lower case is because you don't deserve to be recognize by anyone period! They didn't pick up my trash 2 Wednesdays ago. I have called them and asked why didn't they pick up my trash? They contacted the service man who picks up my trash. He said it's because it sits in wrong place and facing the house. I said, "So he decides not to pick up because of wrong spots?" I said my son put it in there and apologize for that and said will fix this right away. But Trash man could have had an attitude with community service and get out of the truck and pull it around and pick it up and IF he left me a note, I WOULD HAVE FIXED IT and work with him easily to make his job easier! I said, "He stopped by here 2 times and didn't bother to pick up my trash and asked for my last 2 Wednesdays to be credited because he was here 2 times and didn't bother to pick it up because of wrong place to put bins in."

A Shreveport Green official told me I could take several cardboard boxes (too many for my recycle bins) to our local Republic Services location and dump them into a bin situated near the entrance. So... I packed my Yukon to the limit and drove all the way... a long, long way... to Republic Services. Upon arrival I did not see any such bin anywhere. I did drive through the entrance and parked and went inside an office. I repeated my story and could see by their faces that the information I was given was, in fact not true and not possible. HOWEVER, Rita **, Dispatcher and Robert ** made several calls trying to locate a truck that was near but to no avail.

The worst company to use. Tore up yard. Prices go up service goes down. Constantly pushing back pickup day, When you add it up you pay for 26 pickups a year but that doesn’t happen. Call to cancel service and the biggest runaround, hold, hang ups and outright lies. Told my service was interrupted because we hadn’t paid since Nov. 2017, then "Well, we just received a check for Nov., Dec., Jan, Feb." Told the lady she couldn’t have received that check because we pay online, I am looking at my Bank account online every month on the 5th paid.

I cancel my account the 28 march. I'm ask if Need to pay something else. The lady tell me no. Ask if they're pick up the can container and went with no charge. They say, "You choose the day and not charge for the pick up container." Now I get a bill for $53.38 for pick up the container. This is an abuse of this company. Please don't make any business with them. I try all day to talk with somebody. Take me all day. Very disappointed with this company. Very frustrating. Abuse company.

I am also a Littleton resident who has not had my trash picked up in 3 weeks. I am beyond annoyed. I have been on the phone with customer service 5 different times and was told that my trash would be picked up each time, and it still hasn't. My neighbors are probably mortified, and hauling 3 weeks' worth of trash up and down the driveway is insane. I am paid through June and I am about to go throw everything in front of the next Republic trash truck that drives by. AND... they have driven past my house 4 times today and still aren't getting it. I don't even know what to do now or who to call. This is SO MESSED UP.

I have been trying to rid myself of problems with Republic since mid March. I canceled my service. The last date of pickup was 3/28. My containers were picked up 4/3. They charged me 137.56 for the next 3 months of service I had canceled. I spent close to 2 hours on their phone number ** the 1st time I called them. The 2nd time I spent 1 hour. The last time I called them it was a short 50 minutes. I now am told I owe 78.96 for pickup of my containers which was never told to me. The customer service person looked to see if I had been told it that pickup was free. This person never asked if I was told there would be a charge for the pickup. It wasn't.

We have not had our garbage picked up in almost 3 weeks. I have called numerous times and sent a complaint twice by email and still no pick up. I was told the first time I called that it would be picked up on the next day. No one came. I called again and I was told it would be picked up the next day, then the next day but still no pick up. We have been hauling over 2 and a half weeks worth of garbage out to the curb and back in the garage (so animals do not tear it up) every day for 2 weeks straight. We paid for a weekly service and it will soon be 3 weeks since anyone showed up. We are very aggravated.

My city has been using this service for the past two years and after the first year they would pick up my recycle or trash every other pickup day. This bugs me a lot because I have 5 cats, 2 dogs, 4 mice and about 40 chickens and 4 ducks. So basically I am a “chicken farmer”. All of those animals = a lot of poop and trash. Republic Services suck. I want to talk to my mayor about switching back to Waste Management. For starters there is little to no differences in the prices and they pick up everything. Republic Services are lazy.

They have missed many scheduled pickups at my business and there is no point of contact outside of a call center that delivers messages to any operations team that hides behind them. When I finally got information for someone hiding behind them, it was only an email address of a sales rep. My email was never returned. I have 20 locations they serviced, I dropped them like a rock and they no longer get $4k of my business monthly. Moved to a local company and much better experience and their business/ops people don’t hide behind call center reps. Don’t waste your time, avoid this company.

These guys are the laziest POS ever! If you call customer service expect a super long wait time. I have called them 3 time and the shortest time to talk with someone was 25:37 mins. It makes sense because I think they connect you to someone in Syria good luck understand if you speak English. You will need a Arabic translator. They're rude. Listen cheese ** you work for the customers or you won’t have any left. Will see how the Attorney General and the Better Business Bureau like listening to my recorded call.

Stay away from this company (also known as Republic Services). I used them for years and never missed a payment, every quarter they increase the price and when I finally got fed up I called to change my billing cycle from quarterly to annually in hope of reducing the payment and boy that was a big mistake. They slapped the cost of 1 year on 3-month invoice, I called customer service and explained the error and they promised to fix it. But 8 calls and 3 month later nothing was fixed so I decided to cancel and go with another company which cost about half what I used to pay Republic Services. The last call I made they confirmed that the account was closed and I don't owe them anything. 2 month later I was contacted by a collection company requesting a payment of over $100. Save your time, money and aggravation and find another company.

The company responded and hope this will make a difference for better service. They did come a day late and picked up the trash. Thanks for responding. I appreciate it.

Keeps charging me for non-existent extra garbage. Contacted them for 6 times now, been promised it would be taken care of... They don't give two **... still charging me illegally for something they should not. Next step - the court.

Spoke with a CS rep. when we had service interruption and she researched to find a 0 balance on our account. One week later, we receive an email from a different CS rep. indicating a balance of $24 from almost 1 year ago. An inquiry as to why this was just made aware to us as we have autopay revealed a plethora of excuses and poor customer service as well as inconsistent trash service. One week it was picked up, one week it was not. Then, the topper was an over $85 invoice for the original $24 bill, another $24 AND a $35 interruption fee. This invoice arrived AFTER the $24 was mailed from October 2017. There is a complete lack of organization in this company as well as a complete disregard for any form of customer service. I am uncertain if they have a concept of what it means to serve a customer, let alone keep one. It’s absurd.

I have to call several times a month to report a missed trash or recycling pickup. The entire neighborhood is impacted by this and I always receive a bogus excuse when I call customer service to register a complaint. The service is absolutely the worst and unfortunately we have no choice. We used to use LECK services and they were fabulous but unfortunately there were acquired by Republic Services and we are stuck. I hope someone from the corporate office reads this because you really have a lot of work to do to improve and gain back the confidence of your consumers!!!

First, we were very satisfied with the overall service from our garbage men. Very nice, efficient and went beyond what was expected; would even receive Christmas cards from the G-Man. What we are disappointed with is the cost of the service. Little did we know we could have called months ago to negotiate a lower price for service. We have been customers for at least 15+ years and were never notified we could have lowered our bill. When we did call them, after finding out our neighbors paid half of what we pay, they said they could reduce our bill by 50%. We have two different accounts, so after doing the math, we have way overpaid! We cancelled our service with Republic and have set up service with their competitor, who is half the price. We certainly don't need to remain loyal to a company who doesn't appreciate our business.

Their service is way overpriced. Double what you can get elsewhere. Their drivers are down right rude as are their customer service and sales reps. Beware, once you get involved with this company it is hard to get away from them without paying outrageous fees. They will make all kinds of deals with you to get your business, but will not hold up their end of the bargain. When I cancelled my service because of this reason, they sent ME a bill for $200.00 to pick up THEIR container. When I called customer service, their reps who have horrible phone etiquette cold transferred me to a sales rep who rudely picked up the phone asking what I wanted. Didn't state her name, or ask if she could help me. My experience with this company has been a huge hassle.

Dealing with Republic Services has been a nightmare. Communication with their Billing Dept, their Customer Service Dept, and their customers is completely inadequate. The best way to get along with Republic Services it to have no dealings with them at all. Trying to make sense with them may take an emotional toll on you like it has on me. Find a reputable company to pick up your trash.

Well after calling and complaining to them personally about this I figured I'd try this. I get tired of having to pick up garbage off my street from them dropping it everywhere. I buy a brand new garbage barrel with an attached lid and within a week they have it broken off so it goes down the street on windy days. And then these guys have the nerve to put a card on my garbage barrel on the holidays begging for money. Yeah right!

My entire road was skipped for trash pickup 3 weeks in a row. Trash pickup is every Monday, but myself nor my neighbors received pickup on 1/29/18, 2/5/18/ or 2/12/18. I reported each missed pickup with phone calls to customer service, as well as submitted a missed pickup report online through my customer account. During the week of 2/12/18 I called every day demanding an explanation that I never received. I was promised two phone calls from supervisors the week before that I never received.

I'd rate them 0 stars if possible. First, when I called them to begin service last summer, I was told my bill for the first quarter would be $53. I distinctly asked them if there would be any other charges. The answer was 'no - just the $53'. My first bill was $126 - full of various surcharges and first time charges. At first, garbage and recyclables were picked up on Mondays. Suddenly this January, without notice, they started picking up recyclables on Thursday. Three times I called and asked for an explanation. Three times I was promised a call back within 24 - 48 hours. Three times I was never called back.

I am angry and furious because my trash is still sitting out there and has not been picked up yet. They missed two pick ups and they claim they put me on the list to be picked up today. It is a quarter to five and it's still no one has picked up my trash. I am going to get another service company.

I had been a customer for 2 years with Republic and finally decided to look elsewhere due to inflating prices. In the 2 years as a customer my bill went up over $25 per cycle. Also when you call to cancel they play that game of let's try and lower your bill to keep you, I despise these tactics because that only signifies to me that you do not value your current customers. If there is a lower price I could pay you should offer it to me regardless. Anyways when you cancel they then bill you for a trash can removal fee plus their infamous environmental fee. Republic is all about fees. My new trash service is much cheaper and has no fees that Republic is famous for. Best decision I could have made!

Do not rent a dumpster with this company, it is the worst experience that my family and I had. They have really bad customer service, every time you call is someone else on the phone and they want to create a new account and charge you again, there is no communication in its customer service dept. Managers do not solve you any dumpster's problems, any overcharge problem they overcharged us, they have a lot of hidden fee. When you order a dumpster, they promise 24 hours dumpster p/u and it takes about a week for any dumpster p/u, we have to put our construction on hold because of them. DO NOT RENT A DUMSPTER WITH THIS COMPANY. YOU WILL BE SORRY.

Missed pick ups, trash taken out of can and left on side of road, terrible customer service and unbelievably high prices for all this. You can never speak to a real person because they leave you on hold for over a half an hour at the least. As a person with a job, it is impossible for me to stay on hold like that for several times a day. When you email them a complaint they tell you to call if you want to register a complaint. Unbelievably poor customer service. Cancelled service and was told I had to pay a retrieval fee for the can. I argued this point and was told that I would not have to pay. Then got a bill for the retrieval of the can and service that we did not receive... because we did not have the can! Most people in my neighborhood are leaving this company for a more reliable and cost effective company. One that we can actually contact with relatively ease. How does this place stay in business?

I was charged and I have paid over $8600 just for garbage on my 7-unit rental property. A larger (11 unit) place in Inglewood is charging me $3600 for the same size bin. Is there anyone who can look into this and hold Republic Services accountable for this?! I have called them every month for the past year to see why it is so high. I am told someone will look into it and call me back. I'm still waiting!

I am very unhappy with Republic Waste. Our pickup day is Monday and today is Tuesday at 8:45 pm and they never showed. This has been happening every week for over a month. I understand holidays, but this obviously isn't the case! I have trash that needs out of my house and nowhere to put it! What are they doing? Btw, I saw them at 1 pm today a couple blocks away. Why didn't they make it here in 5 hours?

I contacted Republic Services several weeks before moving from my home in Missouri to my new home in Alabama to make arrangement for my final bill. I was told nothing about a fee for picking up my waste container at my old residence. Almost two months later I received a bill for $32.60 for the removal of this waste container. I think this is an ridiculous charge and if they are going to charge for this I think this is an excessive amount. I was a customer for 7 years and endured their high fees and ever increasing prices for services without complaining. If I would have known I was going to be charged this fee as a final insult I would have loaded this container in my truck and delivered it to them. Generally mediocre services at best and extremely high prices. Never any warning about the price increase. They just surprise you on your bill. Hopefully this will be the last I will hear from them.

Had Republic Services for 10+ years... Service for trash collection has steadily declined over the past year. Service was skipped over the holidays, I was fed up and finally cancelled today...not only do they charge DOUBLE what other trash services charge, they are charging $36/container to pick them up?? There is nothing documented on the bills and no contract to notify customers that they charge a pick-fee for their containers. Absolutely unprofessional and a complete rip-off.

Cannot manage to pick up recycle bins on time. This is an ongoing issue. They could care less. Today I come home to find all my bins completely blocking my driveway. This company is a monopoly in this area, we have no other choice. They know it, so why should they care about anything except collecting their fees? We can't cancel and use another service. We had other choices, these ** bought them all out. They are simply BULLIES.

The service is for a rental home in a rural area near Fort Worth Tx. If there was ANY OTHER service available, I would do it in a heartbeat. The service is ok. But the rates are now over $65 a month for TRASH SERVICE. I live down near Houston and I pay $85 for 4 months of service and I live in a rural area there too. Sure the trash service costs 35 but then we have fuel fee, service fee, admin fee, collection fee, recovery fee - I can't stand to open the envelope every month because I know there will be another rate hike.

Extremely poor to criminal customer service. Canceled my service after many unsubstantiated charges and overbilling. Canceled in December and they refuse to pick up my containers. Have called them twice and they still have not picked them up even though I canceled in December.

For the 3rd time, Republic has failed to pick up my trash as scheduled and has claimed to have "credited" my account. NO, they haven't. They have either increased my fees or this time charged me a ridiculous late fee of $8. They do this as a scam to offset their reimbursement and it's total BS. Where is my "late fee" for my garbage sitting there for a week?? WORST and most DISHONEST company out there. Do not trust them.

Called to set up service. I have neighbors who use them for 3 yard Dumpster pickup. Was told everything was good to go, dumpster would be delivered the following Friday. Friday came and went, no delivery. Called to find out why. A very rude woman told me they don't service my area. I explained to her that I have neighbors that use them. She got really annoyed and put me on hold while she said she would into it.

I used Republic Services for several years and had no issues with pick-up. Whenever the price went up a little more than I felt was acceptable I would call them, threaten to leave, and they would adjust the price a bit. A few months ago I received a letter stating that they wanted all customers to sign a three-year contract, noting that prices would rise but we would at least know in advance. I figured this was a good time to shop around and I am glad I did. I was paying $103.00 every two months for two large carts and weekly pick-up for both garbage and recycling. I found a company that provided the same sized carts and the same pick-up schedule for $58.00 including all fees.

Before I use other company pick up my restaurant trash 3y only 120. But right now city requires only Republic Services. Prices no choices. Whatever they said double price 216. But this month 2018 1. See my bill turned to 223. No choices.

I received an online bill for 51.40 that told me a due date of December 20 and I made the payment the 19. On the 18 they did a lien and charged me 210. They won’t reverse. My bill said December 20 not the 18. It’s a scam... Ridiculous.

Republic Services, who was no longer retained as the municipal refuse company for our village, erroneously invoiced my family for services after their contract expired. My wife and I received an invoice (in July) for July through October, which my wife subsequently paid. Albeit the fact our bill from Republic Services was only $70, my wife in good faith, made the payment in the usual fashion. What is worse than the fact that Republic Services sending us an invoice for service we didn’t receive, is the abysmal customer service they offer, and no resolution to refund the moneys we are owed. Again, we are only talking one billing cycle of services we were incorrectly billed for, but here we are 12/10/17 and still Republic Services is holding onto my money. I find this unacceptable. How many other people in Lake in the Hills did this happen to?

They told me they would waive the start fee to deliver the trash cans. Got a bill for this, and called. Told me not to pay it as they resolved it. Then got another bill and threat to cancel my service. Called, and they said they had no record of doing this/my calls and so would not honor waiving the fee.

This all happened within the last two weeks. 1st call (Sat 12/2) - Called to set up service. Spoke with a very pleasant person who promised me that my trash would be picked up Monday. No pickup then, no pickup on the next pickup day (Thursday), and no cans were delivered. 2nd call - Talked to a snarky person who said that my account had not been set up, that she would send the information to accounting, that it would take ANOTHER 5 days to set up my account. I asked her to put me through to someone in escalations, which she wouldn't. She said she would pass my information to the escalations team. I told her that if no one called me that day, I would cancel.

After getting a huge increase in my bill in late October, I called the company and asked for an explanation. I had been charged an administrative fee that according to the person to whom I spoke, had been a mistake. I checked my bill again and my bill was the same. I called again, and this time I was assured that I would get a credit in my next billing cycle. Then I decided to cancel my service. The lady to whom I spoke was kind and followed all the necessary steps to cancel my service, but NEVER mentioned that I would be charged a fee for picking up the trash containers.

They never pick up the trash when they are supposed to. It's been a week and no trash pickup. One day they drove right by my house and never picked up anyone's trash on the entire block. This company is horrible. When you call all you get is talking heads that accomplish nothing. We need to get together and demand the city council that hired these buffoons to get another company!

The City of Los Angeles is now using only select contractors for commercial trash pick up and it is a disaster. We are stuck with Republic now with no choice to change services and they are obviously overwhelmed with the changes and have not been picking up our trash after numerous calls. I cannot blame the people that work there. Seems like poor planning on part of the city of LA. Many businesses and commercial properties are suffering without trash pick up. We got billed double of the previous service provider but they do not know who is on first when we call. This is a borderline health hazard because the trash does not get picked up and by law, the other trash services cannot service us.

I'm a disabled Veteran and do all my billing paperless online from the computer because it's just easier for me than walking to the mailbox and opening invoices every month collecting trash. I pay all my bills at the start of each month on the 1st since this is when I'm issued my disability deposit. I've been a homeowner since mid-2013 and have made the effort to pay all my bills on-time, every month, for the past 4 years. Republic Services, in my opinion, has a very odd way of invoicing every 2-3 months, but as usual I would log on to see if a bill was due every month, pay it and move-on to the next.

Billing is a nightmare! Ridiculous charges. After they couldn't pick up recycling without numerous phone calls I cancelled that service, they billed me for picking up container. I called again, and they removed that charge. The bill was a mess for the 1st 9 months, more than what I'd been told, didn't credit payment to account. Finally cancelled altogether and got another $24 charge to pick up their container. Why would I pay them to pick up their own property? Joke. Horrible company to deal with.

The city of LA decided to change the trash company from Athens services to Republic services, since I started the service with them they charge me double the price of my previous company forcing me to have the recycling blue bin and charge me extra on that and they charge double penalty fees since probably they didn't have access to the bins. Of course not because I have small space and they force me to take another blue container.

I had Republic Services trash removal for years and no complaints until I cancelled service. I just got a bill for $92 to pick up the two trash cans that I had. $33 each, plus a $5.25 administrative fee plus a $20.75 environmental fee. This is ridiculous! Nothing about any type of fee like this was mentioned when I signed up for service. When I called to cancel, they were very nice, told me when the cans would be picked up, but NOTHING ABOUT A $92 fee. Calls to the local office didn't help.

I ordered service on Oct. 18th 2017. Supposed to be around 50-60 dollars a quarter. I get a bill for 96.00. What is added was administration fees and fuel costs equaling out to the 96.00. Then I get a second bill for a total of 166.00. This is the 96.00 + a total of 70.00 to deliver my garbage can, 49.00 to deliver and the remaining of the 70.00 for admin fees and fuel charges. I cancelled this service and now they are going to charge me to pick up the can. So, One month of service is going to cost me over 200.00. What a con business. They do not give you all the information on the charges you are going to be billed for. I ended up with a service that only charges me 60.00 a quarter and no hidden fees. Be careful with these strong armed robbers. Poor business.

I was being charged $315 per quarter for trash pick up twice a week. I have been a very loyal customer of theirs for 18 years. My neighbor and I were talking about the new service that the township is offering and he said he hoped it doesn't cost us more than $115 he is currently paying. When I said $115!!? He said, “Yes” and showed me his bill. I called Republic Services and they told me that I was on an old pricing schedule and that my neighbor who moved into the neighborhood six years ago got a price of $115 because at the time there was a new competitive rate being offered because of the competition going on in town. The rep told me for what I am currently paying, he can get me collection for the entire year. I have to wonder how many other customers were ripped off by this company. If there was a new rate, it should have been offered to everyone.

Canceled my Republic service to change to another trash company and was charged $33 container removal fee per container AND administration fee $5.25 AND Total fuel environmental recovery fee of $21.44. Total cost to cancel service is $92.69. Customer service representative confirmed the cost of cancellation. What??? This is a warning to new customers. Find another trash service.

Dumps oil on the streets every time they pick up residential trash. Damages the streets the environment and leaves nasty looking stains in front of everyone's home. Then people drive through it and it ends up in their driveways and garages. Made several complaints to the company, the county, and government officials and no one cares, personally I believe they are dumping deliberately since it's every single pickup!! Putting this out there for all to see. Additionally the customer service is horrible and confused. Sounds like they read from a cue card. Waste Management was in this area prior and never an issue in 23 years.

Paid the service through August. Called to cancel the service two weeks before the end of August (before the new bill cycle). In October, received a bill asking to pay $104, $66 for the service, $33 for taking their trash cans back, and $5 for late payment charge. Sent a couple of inquiry emails asking for justification of these charges, as no service in September, not written information whatsoever in their contract, quarterly bill, or their website about the trash can return fee, and the bill I got is the first one after the cancellation (where is late fee coming from?). They didn't reply to me, instead, sent a letter stating that if I don't pay $104 within 10 days, they will take collection action or other legal action!

Truly this company is very incompetent. Since this is the only trash pick up service which should actually be against the law for a monopoly we have no choice. Paid with homeowners’ taxes so that we cannot hold their pay for noncompliance of their agreement to pick up trash when date of pick up has arrived. My choice would be to put these incompetent people out of business and get others who could actually do the job. I had called them 5 times. That is 5 times in 3 days for pickup of trash, do you think they could do it? NO they could not. Ignorant company to say the least. I will try to get the payment out of my taxes and take care of my own trash, at least then I would know it has been taken care of. Everyone needs to dump their unpicked up trash on owner’s lawn, maybe then he would get his head out of his ** and make sure his employees are doing their job. THEY SUCK!!!

We "inherited" Republic Services after our old service with BD Disposal merged with them in 2013. We had always used our own trash cans with BD and continued to do so with Republic for at least a year until one day the garbage collector took our trash cans and dumped them into the garbage truck like they were garbage! I called customer service to complain and they explained that we had to use their cans even though we had been using our own for so long and had no notification whatsoever that we had to switch to their can as a result of the company merger.

So I was persuaded by my neighbor to switch to Republic Services because they are cheaper than others. Yes they are but only for a few months till you'll see this extra charges. The big charge is the fuel which I got $28.83. So I decided to call it quits with them and they send me my last bill with charges on every container for $33.00 each container. This company is ripping me off. So beware of them. I wouldn't recommend them at all.

I was charged $174.99 to start with Republic Services back in June. I canceled service the beginning of October and requested them to remove my trash cans. I was told I would get money back because the $174 was prorated. I received a phone call this past week requesting that I pay a bill of $99 for the removal of the trash cans and $8 for one pick up. When I canceled I was never told that there would be a removal fee. I was expecting to get some money back. How is it that it’s $33 per can to drop off and suddenly it’s $49.50 per can to have them removed? This company is full of scum bag leaches. Avoid them! No other company charges to have trash cans dropped off at your residence.

NOTICE. I believe, ever since Republic began colluding with the criminals who run the City of Los Angeles, their service is truly garage. They have nearly doubled their rates and have created a monopoly on the waste business in this area. They do not pick up on the contracted days and when I call them to fulfill their obligation they offer placebos and lies to get you off the phone, then do nothing.

I ordered new services, containers never arrived. Went with Waste Management, who are just great. Then Republic bills me for services I never received, call them and fixed it. A few months later another bill. Customer services is terrible too! Do your homework and find another trash company.

I signed up for service with Republic Services 1 month ago. At that time the representative I spoke with agreed to waive the cart delivery fee after I explained to him that none of the other haulers in this area charge this fee and I told them that if they insisted upon this fee I would simply set up service with a different company. He agreed to waive this fee to get me to sign up for service with Republic. I did so under the understanding that there would be no fee for cart delivery. I taped the phone call setting up service as did Republic.

Republic Services continues to miss our second p/u, call their customer service and they always don't do what they say they will do. They schedule a p/u for the next day but they never do. This have been happening for about 1 month and a half.

Contractors were hired to change our entire sidings and roof. They rented a dumpster from Republic Services. Project was done on October 2nd. They called it in on the 3rd. Dumpster was left for over TWO WEEKS in the ally, giving the neighborhood an opportunity to dump trash, debris, small and huge furniture, mattresses, etc. you name it, in and around the dumpster. I called them on the 16th and was told they would pick it up the next day. Made no sense when project was down two weeks ago! They didn't show up. Contractors called and was told they'd pick it up on the 18th. Nope, no show either!! They FINALLY grabbed it today, October 20th!!! Left all the trash behind. Now, we have to call the city to deal with this issue. Don't ever use this pathetic company. You've been warned.

One star review b/c no stars was not an option. Republic Services self admittedly operates like a cable company. At least that was the excuse my customer service agent gave me for why my total Republic trash and recycling service bill has doubled in 2 years. I do not even have the history of payments prior to that but I can only assume that it has been happening the whole time I have had my service - 5 years.

Republic Services was our business trash hauler for a while. Whenever they would miss a pickup, customer service was horrible. But, worse than that, when the city mandated that we change from Republic to Waste Management, even though Waste Management collects our retail businesses trash, Republic continues to bill us and then has been harassing us with continual phone calls and past due notices with interest and late payments, despite the fact that we have emailed proof of our payments to Waste Management.

We have requested our dumpster to be picked up for ages!!! Have since been treated with the utmost disrespect! A driver called us TWICE at 3:00 am! Debiting funds from our account without authorization. Just an overall headache to deal with!!!

6 days waiting and 12 phone calls and no cares given. These customer service members tell you what you want to hear to get off the phone and they don't really send the truck. Waited for 6 days to get my trash picked up! No supervisor in charge and no one cares. They really just don't care.

I have tried since Friday to get my recycled waste picked up. Our Normal trash day is Thursday. The driver failed to pick up a recycled waste and therefore Friday morning I called to ask them to schedule us to pick it up. I was told they would pick it up Friday and at latest they would pick it up Monday. They never came. I called this morning Tuesday to ask them when they would be here to pick it up, and was told by customer service that they would be here Tuesday, today, to get it. I have yet to have my trash picked up.

Every month skip service end of the month and get answer from customer care, "I can schedule for you but, can't give you money back coz we can still pick it up." Mean they are going to pick it up in next month and wanna skip service but, don't wanna give money back for those services which they didn't GAVE.

We had used Republic Services for many years at 3 different homes all within Bucks County PA and we’re very pleased with their service. But every quarter when we got our new invoice we rolled our eyes at the constant price increases; plus the administration fees and the fuel/environmental recovery fee. I called several times over the years and complained which did absolutely no good. This past August I went out to collect our cans and saw my next door neighbor who told me that they paid $89 per quarter and I had just received our bill for $148! For exactly the same number of pickups! I called Republic that morning and was told there was nothing that they could do, so I cancelled our service and asked if there was any balance on the bill (it was 2 wks into the new quarter), to which I was told 'no', nothing that he could see. Thank you and please have your cans picked up.

I called eight months ago just giving them a heads up that I would be canceling my services soon being that I would become unemployed, I asked them to notate my account giving notice. I called in August to ask about fees that I would be responsible for. Left an email for a Barbara "supervisor". She said I would have to write letter so she could forward to higher up. She asked me to lie and put on letter that these changes were temporary. I explained to her that I didn't feel comfortable lying and I would just put on my letter that I was unemployed and therefore was needing to terminate services, (mind you I had been with them for more than 4 yrs and technically I was not under contract anymore), she said she would contact me with response. She never did.

We decided to cancel our service and go with another company after discovering that we could pay less than half as much and get TWO pickups a week with a competitor. We had been with Republic Waste for about 12 years. During the recent bad weather they missed picking up for two weeks straight. When I called to cancel I was told that we would have to pay a $45 charge for them to pick up our can. I offered to deliver the can somewhere, but was told that wasn't possible. I pointed out that they had failed to pick up our trash for two weeks that we had PAID IN ADVANCE this month, and they should get the can for no charge, and that was met with total silence at the end of the line. Avoid them, you can do better.

Took them 2 weeks to deliver dumpster and every time we called there was a new excuse. Finally got dumpster delivered, we were supposed to have weekly pick up. Weekly very quickly turned into once a month pick up even though we were being billed for weekly. Again every time we called we got a new excuse. Final straw was when my husband called Monday the 19th and was told they would be there by 5:30 to pick trash up. Never showed. We called, demanded a full refund and the dumpster to be picked up. We were informed that the supervisor would call us back within 48 hours. Well here we are a week later, many calls later but never any calls back. We get home today to the dumpster gone but half the garbage was left behind on our lawn. Worst company you can ever deal with.

I live in a rural area, the ONLY company that will service my residence is Republic Waste. From the first phone call I made to them setting up my account I received horrible customer service. Was told I would receive waste containers... Never did (because my neighborhood does not get them). Why I was told I would receive them... I have no idea. Besides this, I learned very quick that I have to keep my garbage cans at the end of my driveway AT ALL TIMES because they don't come on the assigned garbage days. They come whenever they want. I didn't get my trash picked up for a week and along came hurricane Irma... Cans still full and garbage truck never came leaving me with 10 days of trash during a hurricane. Then I get a bill for triple what my bill is suppose to be and when I call and talk to a representative he has no idea why and cannot help me. If there was an option for 0 stars this is what I would rate this company.

Similar issues as described below. They stopped billing me, then used it as an excuse to close the account and charge me fees to reinstate it - which I didn't do. CGS is cheaper. I called Republic three times to clear up the issue, thinking it was taken care of each time, but they never fixed the issue. I dropped my landline and switched to my cell, but they wouldn't make the change. Bills started going to the ex for some reason (our divorce was well over a year ago so why switch now?) and after three calls, they wouldn't change the billing address back. They kept my money so I kept my can. Republic Services is a joke. Don't use these crooks. Better, cheaper options are out there.

I have called this business 3 times and my landlord has called an additional time to complain about the time this company picks up trash. Multiple times it's picked up at 4am, 4:36am, 5am, and today 5:36 am. The pickup is at a cleaner's American Cleaners in Watson Road but the dumpster backs up to a residential complex. I would think there is a law about waking people up to pick up trash. They need to wait until 7am. I'm thoroughly disgusted with the lack of results from this company and I'm sick of being woken every Tuesday for them to pick up trash.

We cancelled service in July prior to our next billing cycle... Then they charged us a 5.00 late fee for God who knows what. Now they are charging us an additional 97.00 for removal of their waste cans that we were renting monthly... That they never informed us we would have to pay for them to pick up their containers!!! Downright criminals. Stay away from this company!! Many cheaper mom and pop services out there who provide better service for a way cheaper fee.

I initially asked them for a 40 Yard Dumpster at a location. The dumpster never reached on the said time. It took forever for them to place a dumpster on the location. The workers came and since they were without a dumpster they did not do any work and I had to pay them for the whole day. I had to call them again and again. Then once the job was finished I asked them to remove the dumpster, again they took forever to pick it up. For almost 2 months the dumpster was just sitting at the location for no reason.

OMG, where to begin. First of all, my ex wife had the trash bill in her name only, so when she moved out after our divorce, she left an unpaid balance of $90. I called Republic Services to start new service in my name with a new account number. They said ok and after a week they suspended my service and said I had an unpaid balance of $90. I argued with several different people including a supervisor named Christine in the Phoenix AZ call center and headquarters.

They came door to door and offered a deal. I had adequate service with them for 2 years. After always paying my bill on time and cancelling service they want another $162.04 from me. Now I have bill collectors contacting me. The yard service was about $130 for the season Apr. thru Nov. I cancelled in March, they said I was under "contract" for another month which put me 1 week into yard service. They want to collect for the entire season, and then about $30 service charge to pick up their containers.

We had been very responsible customers of Republic Service since 2011. We paid our quarterly bills on time without a single day delay. We had to move to another city due to new job and we listed our house for sale. Republic Services were sending bills quarterly and we still were paying our bill even though we were not getting service from them. Because we didn't want to cancel the service before the house is sold. After we paid three months advance bill (Feb, March & April) in January 2016, they stopped billing us afterward and we didn't even notice that they were not billing us.

To make a LONG story short, I signed up with Republic Services in 2012 and my bill for a 4 yd. dumpster was about $100 a month. At the beginning of 2017 my monthly charge had gone up to almost $175 a month. After many, many minutes on hold and many promises to lower my rate and promises of faxing a new contract I finally gave up and contacted a different trash company.

Republic Services forgot to pick up a dumpster at a rental house down the road from me and six months later, it was still there. When the new tenant moved in, he asked that the dumpster be retrieved. The geniuses at Republic instead picked up MY dumpster down the road as they had lost any record of the previous dumpster, leaving that one still sitting, overflowing with trash. When my husband called to ask what the deal was, he was informed that even though it was technically Republic's fault, he would need to pay up the bill and also pay two months in advance "for a new service". So instead of righting their wrong and acknowledging their screw-up, it apparently was actually our fault that they can't keep track of their dumpsters. This is not the first issue that I've had with Republic and their horrible customer service. Mostly I am disappointed that I even bothered to give them another chance and allowed this to occur.

More like Ripoff Services. Raises prices constantly! I have 1 96 gallon trash can, I've paid up to $60 a month, I keep having to call and complain. March 2017 they raised it $9 up to $40. I called and complained this last August, they changed my bill to $18, now all of a sudden, my bill is $91?!?! The last time I threatened to switch they said I would have to pay a $135 removal fee for THEIR trash can!! I'm SO done with this stupid company!! I could take a Take a trailer full of trash to the dump for $13!!!

After 5 years of using them and the bill kept rising, we shopped around. Decided to change companies and cancelled their device. The conversation was "we hate to lose your business and would like to price match." What? So why raise our bill? Because we didn't complain. We were told we owed nothing due to being mid month. So 4 months later we received a letter from a collection agency for 11.52 for picking up our dumpster. The letter stated that after numerous attempts that we had not paid the bill. We never received a single letter or bill. They knew where to pick up our trash but our bill wasn't received. What is this? Put a mark on our credit for 11.00 that we did not ever get a bill for! DO NOT DO BUSINESS WITH THEM!!!

DO NOT DO BUSINESS WITH THIS COMPANY. It seems like a common theme among every other comment on here about Republic. They give lousy service and no customer service at all unless you call lies customer service. I canceled service with them 5 months ago after about 2 years of poor service. When they missed a pickup and I would call they would tell me that the truck was in the area and would be there later in the day... This was the same story each day for 4 days in a row. They had no intention of picking up until the following week. This happened several times.

I had originally ordered trash services with Raritan Valley Disposal, who were subsequently taken over by Republic. Over the last few years or so, the billing has been increased frequently, to the point where they are totally noncompetitive, pricing that is almost double the rates of others. In February I cancelled the service, and asked for the amount of the final payment for services through the end of March. I paid that immediately. In April I started receiving bills, and a warning letter. My online account shows that the account is closed, and when I talk to the representatives, they claim that I owe container renewal fees.

I cancelled my service at the end of July 2017 and then received a bill for a container collection fee, fuel recovery fee, and administrative fee. I called to contest this bill and was told a billing representative would give me a call. The following day (today) I received a call from a woman I assumed was from billing; I didn't get much info from her, except that she was from Republic Services. I stated my case to her in a very respectful manner (more flies with sugar) and though I realize my opinion on not wanting to pay is not going to be a popular one, it did not warrant the representative laughing at me and replying very condescendingly, that was not going to be okay.

I have two container pick ups with this company. Trash is mostly picked up on time, but for the last 5 recycle container pick ups, 4 pick ups have been missed. So I do the usual and send them an e-mail because by the time I get home and realize they are not going to pick up, it is too late to call. Getting a response usually takes two days. By then the container may or may not be picked up. The option on their e-mail tells you that if you e-mail them by 4, it will be picked up the next day. This is a bit hard for people with jobs that get off at 5, and not home until 6. This company continues to raise its fees, even though gas has gone down, and their service seems to be in a race with gas prices... down, down down. You cannot e-mail any of their senior management or directors because they smartly do not give out any contact information. I believe their future in this neighborhood is on a very short leash.

The company contacted me and told me they were not going to charge me the trash container removal fee. I am happy about that resolution since I had been with the company for over two years and had never agreed to such a fee when I started my service with them. However, from reading numerous other reviews on this site, these fees appear to be something they are trying to charge their customers who leave them due to the increase in prices other customers have experienced as I did. I would like to see the company not charge customers who have not been informed about such a fee up front when they join. This would be honest and good business. I thank them for doing the right thing for me, and I'll bump them up another star for the good service they provided to me, but in order to earn a 4 or 5 star rating, please Republic do the right thing by the other customers also.

I was contacted by Republic Services after I filed complaints on a few websites. They reviewed all the information that I had provided and agreed that my concerns were fair. They agreed to waive off the fees that should not have been charged to me in the first place. This issue is now resolved and I am updating the overall star rating.

Have only had them about 6 months and they have only picked up my trash and recycling half that time. Numerous calls lead nowhere. Even when I insisted a manager call me, or a supervisor, no one ever contacted me. Needless to say, I cancelled my account. I will NEVER recommend them to anyone.

Republic Services (Hudson, FL) - 11 months after canceling service with these ** and moving out of state, they are still trying to charge us for service that we never used because they forgot to enter it to their computer system that we canceled service and we have now received a collection notice for the amount they say is owed. We moved from Florida in September of 2016. Back to Iowa, my wife called and canceled service the week before we moved. In October 2016, I received a bill stating that I owed them for 3 more months (October-December), I called them to remind them that we have canceled their services as of the end of September and moved out of state and they said that had not been noted on our account but that it would get taken care of. I said "Okay, thank you," and hung up, once again that was October 2016.

Had service with this company for about 6 weeks before I had enough. Out of the time we had service with them they actually picked up my trash 2 times on the scheduled day. The rest of the time I had to call them and get a rescheduled date, which they usually also missed. It became a weekly process of calling, going on their website to reschedule, hope they came, disappointment. This company charges a premium for their service in addition to forcing you to use their trash cans. Finally had enough and cancelled service. Now it's been over a week since we cancelled and I cannot get them to come get their stupid trash cans. This is the worst trash company I have ever dealt with. You're better off hauling your own trash than using these people. Avoid them at ALL COST!

The company I work for is forced to use Republic for our construction sites because the city we often work in has an agreement with them. I wish I were exaggerating when I say that they mess up our requests 100% of the time. Even though I ask them to repeat all of the information to me about the delivery date, address, placement, empty and return, empty and remove, etc., whatever they are supposed to do NEVER happens.

Received a letter from Republic Services letting me know if I don't pay in 10 days, my bill will go to collections and they removed the garbage cans. I looked at my bank statement and saw they had cashed the check in June and when I called them about it, they couldn't find it. I called and paid the balance since I didn't want it to go to collections so with that payment, they have 2 months of overpayment and I have no garbage service.

We have been a customer of Republic Services for 6 years with nothing but problems with accurate billing, being overcharged and mischarged. They use hydraulic arms that grab and dump their provided garbage cans but when they damage the cans, they send you a bill for $25.00 to replace the can. They raise the bill constantly because of fuel surcharges but when fuel costs go down they sure don't lower your bill to reflect it.

If you have any options other than Republic, use them. They are priced far above competitors and creep their bills constantly. They charged $181.00 just to pick up their container after I fired them and demanded I wait 60 days before they would pick up. Tony Soprano has nothing on these guys. If you are a commercial account avoid them if at all possible.

Well, I see I am not the only customer that has issues with Republic Services. My husband and I have contacted them over 30 times over the last several years regarding missed pickups, yet it still happens at least twice a year. The worst thing is that I don't have any other service options because they have a contract in my city, so I'm stuck with horrible service. That's what happens when there is no competition. You pay top dollar for extremely unreliable service. Then, I have to make several calls and/or send multiple emails every single time this happens and nobody can seem to help resolve the issue; it just keeps happening.

Getting reliable and competent service from this company is impossible. There is a lack of customer service, care, consciousness, ability to make things right. I have had my recycled out for weeks. First they stated one week for pick up, then I would call and it would be the next week. After 3 weeks of this incompetence, I was assured by a higher up that it would be July 8th, 2017. A day late, due to the holiday. It was not picked up. Called the following Monday the 10th and guaranteed it would be picked up on Tuesday the 11th. Customer service did want me to know that my pick up day was last Friday. Really?? You guessed it. Didn't happen on Tuesday, guaranteed for Wednesday.

I will have to admit we were very unhappy with Republic Services. They had overcharged us for months!!! We were about to get out of our contract and looking for a new waste company! Our previous Account Manager was not helpful at all. Did not help us in any way! I contact management about our previous Acct Manager Ms Catherine **. She was very nice, caring and understood our problem. She connected me in with our new acct. manager Courtney **. She is the kind of employee every business needs. She answered all of our questions and kept us as a happy customers. She was willing to work with us and we were able to reach an agreement. Thank you Courtney so much for all your help! I will recommend anyone to Republic Services if Courtney ** is your Acct. Manager!!!