Republic Services Reviews

I have read through the other reviews and this is just a repeat rant about the Republic company! They are dishonest and are the highest price trash company in this area and the price just keeps going up! We're done! I have been overcharged for container pickup as so many others have as well. I will post this on as many sites as I can to prevent others from being taken advantage of! We are putting a complaint into the attorney generals office. I also have a son-in-law in Lansing in the State House of Representatives and he loves to defend the citizens rights! Maybe the rest of these people that have been taken advantage of will be vindicated.

Hi, I keep requesting for 64 gal recycle can online but nothing happens. Phone wait time > 40 minutes. Can someone fix this? I just need recycle can but I am tired of wasting time and keep following up with no results.

Republic Services acquired my disposal service about a year ago, my bill was always 90 dollars for 3 months service. Every bill gets higher progressively, I called to cancel and was told after offering to “get me a better rate” that they would charge me 30 dollars to pick up my trash cans. I did not sign for this charge and I will not pay it. This is the second time Republic has taken over another service, Once in another city. This is a shakedown operation and should be avoided when possible!

Missed trash pick ups over billing, can only read response off of computer screen. Use this company at your own risk. Two weeks in a row they have missed my trash. They can't come back to get it. I've nowhere left to put my trash. Ya call the place and it's just someone reading from a computer screen and that all they do is read from the screen.

I’ve had Republic Services for years and they were always good on not forgetting my house. I’ve had neighbors say that they were skipped several times. I recently added a can. They said that it would be delivered on our trash day and it wasn’t. It showed up a couple of days later. Now I have a bill for $70 for a receptacle delivery! I was never warned about this charge. Pretty shady business practice. I will be canceling my service tomorrow. I’m not paying that fee. I guess I’ll let small claims work this out if it comes to that.

Two weeks out of four weeks this month there has been no trash pickup. We always take the trash out to the end of the driveway the night before. I called customer service today and I was told there was not anybody to service the account until the next week, they were short-handed and Thanksgiving was coming up. Now this is not the first time but I have two completely full bins and Thanksgiving is coming up. This service is completely unacceptable.

My business partner set up service with this company. Was told we could get service. Had them come out and was told we could get service. The day our dumpster was to be delivered got no call or delivery. Called in. Tried to contact a supervisor about the issue and got no call. No response. Just got given excuse after excuse. Their customer service says something just to get you off the phone. Do not go through this company. They don't care about customers and will not return phone calls like they say they are going to. STAY AS FAR AWAY FROM THIS COMPANY AS YOU CAN!!!

Four homes on our street are new customers. We were charged a fee to have the cans delivered but they have never come to pick up any trash. We call everyday and they promise us pickup next day and nothing happens. Don’t take a chance on this company. You will be sorry!

Republic Services missed picking up our trash on multiple occasions. When we contacted them, they said they would get it the next day- NOT! Then when we canceled them, they billed us for the 2 months following the cancellation and then charged us to pick up the trash cans. I asked and was told TWICE that a supervisor would call me to no avail. Their customer service people were ZERO help when it came to arguing about the amount due. For the simple fact that I didn't want to continue dialogue, we paid them what they said we owed them, though I have a HUGE problem paying someone to come pick up their equipment. I WILL NEVER DO BUSINESS WITH REPUBLIC SERVICES, EVER!! They are customer NO service.

They miss my house on average 1x per month. I call and they tell me that they will swing back through -- nope. It sits until the next week. Extremely poor customer service - unprofessional! Don't use them -- you'll be sorry!

I have been charged for a garbage can rental fee for multiple years. I have always owned my own can. The bill says "R" which apparently stands for rental. I would still not have noticed except that my gf pointed out that "R" was for rental. It is not explained anywhere on the billing or the website that "R" means rental - heck, I thought it was either a regulartory fee or an extra fee for my rural location. My billing when I first moved into my current address had no rental on it which Republic says was "mistakenly added on". But here is the kicker... They will only reimburse me for 2 years. Sooo now I have to go over all my billing - (yes I have every invoice) and file a formal complaint with the AG to get the rest of my overcharges returned to me; or let them just get away with pulling $$ from my billfold like a common thief. It's probably only $20-$30 but it's the principle of the matter.... What should I do?

My wife and I moved into a new house this past winter and called up Republic Services to update our address. The rep I spoke with made the mistake of creating a 2nd account for us instead of simply clicking "update" address. Now we had 2 addresses to pay for apparently. A few months later we had a service interruption (they stopped picking up our garbage) which is when we discovered we had 2 accounts open- I had only been paying for the old address. I asked them to delete our old address from the system, and transfer the payments from the old house to the new house. They said we'll have our team call you back later in the week to confirm everything was back on track.

I would like to share negative experience with Republic. I was a very good customer for two years, since we moved into our new neighborhood. About two months ago I received a bill with about 30% (!!!) price increase (for removal of residential trash from 121 to 163$ for two containers twice / week). I called their customer service and was told they had to increase the prices. I asked to disconnect and received a price of 80$ / two a week for one container from their competitor. I was happy to disconnect. I was told that Republic will collect the bins and charge me 60$ fee for this service. I agreed.

We had a 3-Year contract for an 8-Yard Cardboard Recycling container to be picked up and exchanged weekly for $83.36 per month. At the end of our contract - without communicating with us in advance - they increased the rate by more than 20%. So, we cancelled our service. Then they charged us a one-time container removal fee of $109.73, which is more than our normal monthly fee for exchanging our container every week. Ridiculous. Additionally, when you call Republic Services - even during normal business hours - you talk to an answering service. If you want to discuss issues and/or cancellation with an account manager, they take a message and inform you that an account manager will call you within 24 to 48 hours. HORRIBLE CUSTOMER SERVICE! We recommend calling Waste Connections. They are a better company with lower rates and better customer service.

I don't think this company is even worth a 1 star. They are a joke and service is terrible. They have left trash behind, the recycle bins have been left un-emptied and they allow their garbage to fly around the whole neighborhood and they're all too lazy to pick it up. They have "policies" to enable their laziness. This week was Veterans Day and many of us on "this side" of the street assumed that because of the holiday everyone would be picked up a day late..(another policy). BUT NO...they decided to stick to the normal schedule leaving many of us without trash removal. READY FOR THIS? The other side of the street was picked up and although the rest of us were ONLY ACROSS the street, (literally a stone's throw) these lazy butts refused to finish the job.

I recently had a dispute with Republic Services as I had been overcharged for years. They were charging me almost double what my neighbors were paying. I tried to get the same rate as my neighbors, but they didn't want to give me that rate until I called to cancel my service. By then it was too late as I had already hired a new trash removal service. Years ago when they delivered my trash bin I was charged $35 for the delivery. Now that I cancelled the service, they charged me $39 to come and pick up their trash bin. What a racket!! Republic charges all kinds of fees and seem to charge you for every damn thing!!

Had a past due balance. Got my services so call SUSPENDED and when I called and paid the bill I was told services would resume MONDAY THE FOLLOWING WEEK! Which is my normal day of pick up! Monday came and went. I called in my way home and was told, "We will pick it up on the next day or by Wednesday 5 at the very latest!" Again I called back Wednesday evening with the customer service giving me the run around saying I was never placed on a "missed pick up list" that probably never existed!!

I was with republic for 5 yrs. I always had a hard time with them, from their fuel surcharges that multiply every quarter to their mysterious add on taxes, then theres the rates that appear without warning, increases increases! So i had to go to another state, my account put on hold until i returned 6mo.later the same 200.00 credit that i had paid toward my account in advance, just vanished! I called, and ws told.. Sorry you dont get that money back, we take it because after 6mo.our system updates and clears out all credits back to us, in other words they are thieves!! This happened twice to me in 2 yrs! They stole my money! Recently i called to cancel their ripoff services, i first talked to matthew in vegas corp. Senior advisor, he said republic will send me a refund, Guess What? It never happened! Another lie! Then he becomes unavailable, shauna calls me from ceo don s***** office, and tells me: dont call here anymore, that she runs the show, and shes the boss, and then calls me a P O.S.trash! And im not getting a dime back ever! Then hangs up. I call back to ask to speak to ceo don s*****, shauna tells me ha ha im his secretery and what i say is the rule.. And that i will never get a message to don s*****, because i wont ever put you thru! At this point im going to blast every social medoa i can ,until i get my refund due. And i also happen to have a wealthy uncle that owns quite a lot of stock in republic, so i will be seeing my uncle soon to discuss this behavior of republic services, beware people, be cautious of republic services!

Never pick up the trash on time, they don’t advise when they are delayed or not coming at all. They’ve missed my trash for 3 weeks in a row and all I heard was, "You’ll be put on the missed pickup list" just to be missed then as well. Your call center is trash as well because your agents don’t know ** either. I am going to blast you on every social media platform there is so that everyone is aware of you all’s bs service!!!!

3rd call today in reference to trash that was scheduled for pickup this past Monday. Significant amount of trash left in trash bin. Was told on Monday that maybe the trash bin wasn't shaken enough. We will get someone out to pick up trash. Tuesday trash still not picked up. Was told that it would taken care of by the end of business day. Today is Wednesday. Made another call and another apology along with a promise of someone from my area main office calling me by the end of business today. I don't want a freaking call. I want the service that I pay for!

Called Republic Services to ask question about the bill and also to ask assistant on how to lower the bill every month. Spoke to Stephanie from the Longview Office and was told that she will tell the Sales Rep, Chris ** to call me back, I waited and waited, one week passed never heard from either one of them. I called customer service and spoke to Barbara ** and was promised to send a form for a new agreement. 12 hours passed never received an email from her. Republic Services has the worst Customer Service. If we have an option, we already drop their service but we don't. None recommendable. They need to train their representative to be more compassionate and take ownership of the problem/issue. Very disappointed on how was treated as a customer.

We have had to deal with Republic since they took over our route from Groot. We did not choose to have them as our 6 flat garbage service. Since taking over the route we have experienced a number of missed pick ups and inconsistent service. Excuses included a new route driver. The driver did not show up for work and there wasn't a substitute. Just to name a few. Most recently I was informed that in order to get a credit on my account for a missed pick up I need to call within 24 hours. If this is the case then there should be an after hours answering service to take messages.

Was forced to use them. After calling them and marking arrangements to pay half of past due and making the rest the next Friday they said it was fine then picked up my stuff and want to charge a high price to bring them back. They lied. Will be starting a petition to remove them from our neighborhood.

Been with Republic for a couple of years. Never a problem with my pick up. Never been late on a payment (always early). Recently they charged an old method of payment and to boot on a date other than the due date. The card naturally was not accepted. After two calls requesting a return call from billing I waited. I have heard nothing. My experience is that the billing department does not give a hoot about customer service or resolutions. Otherwise the actual pick up service has been right on spot! They do need to train their billing dept. in how to provide basic customer service.

We have been with Republic Services for three years now in the Denver metro area. In the beginning, they were spot on every pickup day and never missed a pickup even in bad weather. Obviously something major changed in the last year. In the past six months we have had over at least 20 missed pickups, for undetermined reasons. The first couple I never called and told them so that is on me. After the fourth one I started calling and that is when the lies and extremely terrible customer service started. I have now spent over 15 hours on the phone communicating between different supervisors with nothing resolved only false promises. This company is falling apart and I refuse to give them money for services they can not fulfill. If you are looking to do business with this company do yourself a favor and don't even think about it unless you like getting lied to and throwing your money away.

Our garbage is supposed to be picked up on Tuesdays. For the 4th time in 9 weeks, our side of the street has been missed. Several calls into the dispatch (each time it's been missed) has yielded ZERO results. The first week, it was never picked up, even though they said they were sending a truck out. This week (after blasting them on social media), I was told they would pick up on Thursday. It's 1:30pm on Friday and the garbage still hasn't been picked up.

Service was fine. I call when I need pickup. They come. Just don't leave anything valuable in surrounding area!! Need to downsize and am told I can never have this business in their service area or they will "enforce the contract". I know of no contract like that. And very sick of the fuel charges for all the months I never call for service. ' 12.70 / month.

I have a 3 yard container already paid for in front of my house. It was supposed to be picked up on Saturday. The driver without even touching the container or trying to remove it said it was too heavy and more or less implied he would remove it for a tip. I had to call Monday to follow up and told them the story. They said no problem. They would remove it Tuesday which of course they didn’t. Come Wednesday 10 minutes before they close they leave me a message it’s too heavy. It has wood cardboard and nothing really heavy like concrete or dirt. They took other containers I had with no issue so the moral of the story is tip the driver or your trash won’t get dumped.

RWS changed their pickup schedule for recycles in our area after about 2 weeks of service. This, along with continued MISSED pickups caused me to cancel service. We had just paid, and only used the service for less than 4 weeks, I was due a refund. I've been working on this since JULY 22, 2019 and STILL do not have a refund. I've asked to speak to supervisors, had refund dates promised, and even had a customer support supervisor tell me that the refund comes from the local branch of service, only to be told later that wasn't true. I'm not sure where to turn next, I feel like we have no recourse and they are just hoping we will give up and go away. That is not likely.

Have been a customer of Republic for over 20 years. Understandably the cost of service has increased over time. That's life. But I was more than a little outraged to receive our most recent billing invoice to find that our quarterly cost had increased by over $35. If you do the math, this represents a 21.6% increase over our last bill. I'm no genius, but I'm a little hard-pressed to come up with another business that has had the audacity to give themselves such a price hike for their services and still be able to keep their doors open. But Republic Services is a big company and I am but a small person--65 years young and still trying to find my way in the world. If I eat all of the vegetables on my plate, maybe I'll come to understand such complicated matters one day. But that ain't today.

The company did in fact finally pickup my trash 3 days late. I follow the process and opened a ticket for next day pickup for a missed pickup (notes in the ticket were that I didn't leave the can out - not true). Only after leaving a 1 star review and 2 more days, did the issue get resolved. I'm upgrading my star review to 2 stars and no more as I was not satisfied with the overall experience. I truly would like to see overall improvement. I'm still dissatisfied that the notes of the ticket imply that I didn't leave the can accessible, when I know the can didn't move from Sunday PM until I got home from work on the 31st.

I have had several missed garbage pickups first called in August, did not bother until I had enough of the every other week or at best two weeks in a row normal service. I have called now twice in October, each time, they state the problem will be sent to supervisor and will be picked up in two days, only happened once. Do not, do not, use them as they do not provide service, they never seem to correct the issue - entire side of street missed - really - multiple times.

Our bill for 3 months is now $161.55 for one 90 gal, 1 lift per week residential. They charge us a $40.10 for Total Fuel/Environmental Recovery Fee. Customer service says everyone pays that! Lie. My neighbor a few doors down pays $48.60 for 3 months with no Fuel/Enviro/Recovery Fee. They told us we were paying that much because we been their customer for about 20 years and payment goes up every year. They also said, "You should have called and ask years ago," if they had any deals going on. All the money we overpaid to them all these years they said was our fault.

Absolutely horrible company. We used them for a few months and things seemed fine. We needed to upgrade out dumpster because we had 3 events in a weekend that generate a lot of trash. They started charging me for the upgraded dumpster weeks before it was delivered and then they delivered it half full making it useless for what I needed! I have called and called trying to get help and they just keep filing complaints for me but no one actually calls me back or helps. The customer services line can't actually help and can't give you the number for the local branch. Corrupt business and zero customer service. Canceling asap.

Roseville, MN 55113. Did business with the republic for many years. Bills has increased dramatically. Walter gave us a good quote. So I called the republic and wanted to cancel the service. After know the reason I will leave, one lady in republic would like me to stay her company and said she will lower the rate. After three months gone, my rate did not change. I called again and another lady said she will take care of it. But my rate did not change. No way, I have to cancel my service at October 11, 2019. One gentleman said he will charge $30 for container removal fee. I said it is Ok. But they charged me $61.51 instead of $30. I called back and asked bill question. One lady said something wrong happened and she will take care to correct it and let me call it back in 2 days. After four days, I called back and they said nothing wrong. I have to pay. In my experience, Republic is not reliable and dishonest.

Oakdale MN 55128. Did business with this company for many years. Bills have increased dramatically. Called and tried to negotiate a better price. No deal. Cancelled service. Was informed that there was a $60 pickup fee for their containers. Thought and expressed that was ridiculous but just to move on ok. Was told containers would be picked up in a week. 2 weeks later finally then was my bill was $170 and past due. Talked to them again. Was told they would drop it to $58. Ok waited for online billing to change.

I have only been a customer for one year. Within the past year I've had to call this company almost monthly to have my recycle trash picked up. There is never a valid reason given as to why the trash was not picked up. The normal routine from customer service is, they send a notice to the "Operations Manager" to have the truck come the next day; it never happens!! Here is my thought---when Republic does not pick up the trash (outside of holidays and bad weather), I will bring my trash to them! I will be happy to bag up my trash and walk it into their office! I strongly recommend this strategy to anyone who is dealing with this issue! I am happy to discuss this matter with anyone from Republic who is capable of making internal changes that will provide a service that customers are paying for!

My company uses Republic Services for our waste disposal. We had issues where they were billing us for services we did not ask for (additional pick ups). We asked them multiple times via email and calls and were completely ignored. We asked them to cancel our service multiple times due to these issues and they just completely ignored our requests. Months later we finally got a reply and they said we had to send a certified letter to request cancellation (this was never mentioned to us in the multiple calls or emails for months of us asking for them to cancel our service until it got escalated). I am not sure if they purposely overbill to steal from clients or if they are just incompetent. Either way I would recommend that no one do business with them. There are plenty of other good providers.

We had Republic Services at our previous home for 13 months. On 10/28/19 I called to transfer the service to our new address. I was advised that our service day would be Mondays and we could start that coming Monday. CSR indicated that if we moved the can ourselves it would save us $75. Gladly! Monday came and went, no garbage pick up. I called Tuesday and they agreed to pick up on Wednesday. Wednesday came and went, no pick up. I called Thursday and after a lengthy explanation was told that they couldn't even find my account. I requested a supervisor. After another lengthy explanation the supervisor started a new account and promised to call back by the end of the day with the new account number and pick up day for current garbage. No return call. I called again and requested the same supervisor by name.

I recently started weekly residential trash service with Republic. Signing up was easy, the rest was horrible. It started with them delaying my dumpster delivery twice without any notification and having to call twice to find out what was going on. A week later when they missed the pickup and I called to find out they hadn't pit me on a route but said they would put in a missed pickup ticket and get things fixed. After waiting for several more days, I had to call again as the dumpster was still not serviced.

We have had service with Republic for a few years as they bought out our previous provider. After calling to cancel our service we had our last pick up and they picked up their container. Now I get a past due bill? I was paid in full until they charged me approximately $40 to pick up their container. HIDDEN FEE I did not agree to when they purchased my original trash pick up company. HIDDEN FEE they did not inform me of when I called to cancel service. I was not given the option of returning the container to them myself. It is their property they want back and they charge me to get it back? Called customer service and was told, "Sorry not sorry. You are responsible for the fee." Definitely will not be using their service at the new house.

We had this trash company about a year. Been multiple times the trash was not picked up on the day of service which was Monday.. Tuesday came still nothing.. A Wednesday came they finally picked it up. The next week the same thing. No show Monday. No show Tuesday. Wednesday they picked it up so I decided to start putting my trash out for Wednesday since it seemed like they changed their date of service and didn't tell us.

I canceled my service with Republic after many late pick ups. The last straw was when they were a week late picking up my trash. I cancelled the service before the next bill was due, but I still got billed $30 to have my trash can (full of trash because they were a week behind) picked up to end service. I had to pay a fee to have you bring me the trash can! Why do I have to pay to have it picked up? I called customer service and was basically told, "Sorry but you owe us this $30." I was not told when I started service there would be a fee to have the trash can picked up. Only that there was a one time fee to deliver it. I was even charged a late fee for the $30! Who can I send my bill of late fees to for all the times my trash pick up was late?

I canceled service with Republic about a month ago. I have now called five times to have them pickup their receptacles. Each time customer service gives me a pick up date but does not pick up. I’ve left my receptacles in front of my house for 3 weeks but no pick up. I’m ready to call my Township to file an official complaint.

Updated on 12/30/2019: This is a follow up post to my prior complaint about our horrible experience with Republic Services. The service has remained the same, missed trash pick up every other week on average. They quit responding to my complaints about missed pick ups but they sure know how to send the bill out on time. I'll be going with another trash service in the new year.

After requesting stopping service in August 2019 I was still being billed and Republic Services was charging me a trash container removal charge of $30.00 to come get their container I never agreed to this charge and the company continues to charge late fees if you don't pay it. The company does not care about not having agreed to this prior to to starting service. The company would not resolve my complaint and customer service was a waste of time. I would not recommend anyone to use their service unless you want to be charged for unauthorized fees.

I cancelled service Sept 30, 2019. All I need is for Republic Services to pickup their trash can. I have been told every week it will be Thursday. To date they have not picked up. I am exhausted after calling customer service. They don't have managers to escalate issues to. They can't transfer me to the department that's actually picking up the can. They are terrible and I would never recommend this company.

I started trash and recycling service in early July 2019. 3 months later, Republic failed to pickup my recycling on its scheduled pickup day even ONCE. I created multiple missed-pickups tickets, and those were never serviced either. Over a total of 3 months I contacted them more than 20 times, and they simply did not provide the service I was paying them for. Additionally, they gave me a 2nd trash bin that I never asked for. It took them about 4 tries over 1.5 months to come pick up this additional bin that was never requested.

Cancelling with this company was a nightmare. I was moving, and called them BEFORE my last invoice to cancel, turned OFF my auto-pay and then they still took the money from my account for 3 months of service. When I asked them what to do, they told me to call my bank and cancel the payment. THEN they told me I had to wait 6 weeks for the account to close and they would mail me a check for the 2 months difference they owed me. Today I see a charge from them - I call and they say I have to pay $85 for the cans to be picked up! I asked her, why did no one tell me this in the SIX times I have called and talked to you all over the last month. She didn't know why... Horrible company, horrible customer service and business ethics. Also note, they raised my price to almost double over my 6 years with them. Terrible.

Used Republic for almost 20 years. Needed to change after several time missing pickups. Sometimes they would make an effort and pick up a day or two after we were "skipped" but other times we just had to keep trash or recycles until the next week. Requested refund for missed pickups with replies that they do not give refunds. Once we canceled service Republic charged $60 to pick up empty cans. We never agreed to pay such a fee and decided not to, now we are receiving letters, and phone calls and are being threatened with collections.

We have had our fair amount of money issues, We called in early September 2019 to discuss that our bill would be paid on 9-20-19, the day of our next pickup. The rep said she would note the account so services wouldn't be affected. So 9-20 comes and the garbage isn't picked up and the bill was paid. So we call and they have added a $35 interruption fee on 9-13. So we cancel services. Then they send us a bill for picking up the cans and other fess for $130.00. I called and they won't do anything so I said it won't be getting paid. We shall see what they try next. If at all possible don't use this company.

I have used Republic Services in Grand Prairie, Texas for over 24 years and their service is awful. They just don't care about resolving customer complaints. They have skipped picking up my dumpster many times and are virtually unresponsive. Well, they say, we will give you an extra pick up on another day that they are already scheduled. They won't credit your account for the missed pickup. They also spilled paint from one of their trucks on my driveway. Oh, they said "that's terrible...I will send out a supervisor to inspect the damage and remedy the situation". After 3 weeks and numerous phone calls, no one ever came out to inspect the spillage. I plan on visiting my city council and complaining about their lack of service. They apparently have a contract with the city.

I will not be using the trash pick up services for approximately 6 weeks because the house will be vacant until the new owner moves in and they begin trash service. Republic Services will continue billing until close of escrow even though there will be no pick up at the location until the new owner occupies the residence. That is, in my opinion, theft plain and simple. I am no longer using a service and yet I continue to get charged for it. When a consumer no longer needs a service and cancels, the service and the charges should be discontinued immediately. However when the company does not pick up, there is no compensation, and in the event you have an extra bag of trash they are more than happy to charge more. Because a consumer has no choice typically in which utilities are available for use there should be common decency in how businesses treat their customers. Incredibly disappointed in this policy.

I called Republic Services today because the trash was not picked up at our house last week due to the strike. I asked if I would be charged for the week and they said that they would be doing a double pick up. A double pick up means you have trash coming out of the trash bin, that's their definition. I explained I only had trash inside the trash bin and that I did not want to be charged the week they did not pick up. They told me they would credit my account. I specifically called Republic Services because I figured they would try something like this, to charge me for the week I didn't receive service. I consider this an extremely deceptive practice.

After being a loyal customer for 20+ years, we decided to change providers due to the price increases for weekly garbage service. When I called to cancel service, I was treated rudely and promised that my empty garbage can would be picked up within the next 10 days. Nearly 4 weeks and 3 phone calls later, the smelly can sat at my curbside for the entire month of August. They even had the nerve to bill me $30 for picking up the can, when in fact they did not pick it up. They finally did come to pick up the can, after 4 weeks, but refused to waive the $30 fee for picking back up their empty can. There are many garbage companies out there for a fraction of the cost (I am paying 1/4 what I was paying) who deserve your business, this company is not worthy!!! Shop around!

I was a loyal customer with Republic Services for 4 years. Every year, the price for my trash pick up continued to increase to $115. When I called to cancel my service because the rate was too high. I was able to cancel without a problem. However, what I wasn't told was that I would be charged $84.91 for Republic Services to pick up their trashcans. I received the bill in the mail 3 months after my service was cancelled. When I called to inquire about the fee, I was told that someone would look into it because I should have been informed of the charged when I cancelled. I am not satisfied with the lack of resolve. To be charged $84.91 to pick up their company trashcans is absurd, it's a total ripoff.

Since the city of Renton, WA switched from Waste Management to Republic Services, the service has been completely unreliable. We have had to call about 15 times in the last year to report failure to pick up. It never gets better despite the lip service. It's like they're practicing to be a real company someday. Sick of it and not holding my breath.

Republic Services was a mess from the very start. When I set it up I ordered one trash and one recycling and they told me that next trash day they would deliver the containers. That did not happen. It took over a month before we got anything and at that point we only got trash. One week later we got recycling after about 4 calls to Republic. First bill comes in, which was very high, because for some reason we were charged for the entire month we didn't have any containers, but not only that, we were apparently charged for THREE containers. Never got a refund on that by the way. When cancelling it took about 20 minutes on the phone because for some reason I was transferred to Georgia, who of course was confused as to why I was transferred there when I live in Minnesota, so they had to transfer me back. After cancelling, it was fun to find out that 5 months later they still sent a bill....

We recently moved and signed up with Republic because that is what the previous owner had. While they did deliver the cans on time it was all downhill from there. We had service for about 4 months and in that time Republic missed pick up about 50% of the time. We would call and they would promise to pick up the next day. Still no show. For the most part we would wait and hope they showed up the next week. The excuses were many but, at the end of the day, Republic was basically incompetent. To add icing on the cake, I now have an invoice for $90.79 to pick up their cans. The invoice is credited $66.16 for unused leaving a balance of $24.63. I called and requested they waive this based on all of the issues and the missed pick ups and they refused to do so. I guess we will see where this goes.

Worst trash company we've ever dealt with! They selected which bags they wanted out of my trash can and left the rest laying in my alley. I called multiple times to get my trash picked up, and each time, there's an excuse, or they just keep rescheduling. This is unacceptable. They refuse to pick up my missed trash. ***Beware*** Don't try complaining on social media - they blocked me! What an unprofessional way for Republic Services to handle business when THEY are at fault!

We recently cancelled with Republic Services because our service was not always good. We had times that our cans didn't get emptied at all or somehow didn't get emptied all the way. When our trash/recycling got skipped I made a phone call. They promised to be back out in a couple days but never showed up. When I got charged a bin removal fee I called to get that waived since our service was bad at times. I found that their customer service is bad as well. They took no responsibility for the bad service saying it was completely up to me to continually keep calling when the truck didn't return. (And that was a supervisor.) Several of our neighbors had Republic Services as well and have experienced bad service. I think every one of them has discontinued their service with Republic.

Apparently when you cancel your service, they'll wait until the end of the current month, then charge you half your quarterly bill to remove their containers. Not surprising they don't talk about it on their website, but it would have been nice to know the terms, as I would have scheduled it better.

First they delivered the trash can 3 days later than agreed upon and then less than a month later erroneously billed me for charges I had already paid for. Within the last 2 months they have neglected to perform their weekly pickup twice. The first time they made a pickup the day after the scheduled pick-up day. The second time was 4 days ago and I'm still waiting.

When we canceled our service they sent us a $71 bill to pick up the trash can that is more than our bill. We asked if we could drop the old trash can off, we were told no. It has to be picked up by their contractor. We have been waiting for a month for them to pick up their can and still waiting. Use anyone other the Republic Services.

I was with this company over twenty five years. In that time frame the company changed owners and names three times. Two years ago they stopped picking up my yard waste so I called them and they said that I never had yard waste removal. So this year I chose to change companies so I sent them a notice of cancelation.

I am very disappointed, I am paying for a service that I did not get, they missing pickup frequently, and now I moved to another house, I did the mistake to just change my address, they charged me $66 to remove the container and put in the new house plus others fees. I am very upset. I recommend if you have option never use this company, my bill move from $36 to $143 this month, just because I moved my address, the service is the worst as well they miss a lot of pickup and I have to deal with the container full.

I transferred the service from a previous location, the amount went up initially. Each quarter, the price kept going up. I canceled my services, I received a final bill for the container pick up, which was not explained to me in the beginning or the end. Total Ripoff.

Big thanks to the customer service staff and team, in resolving my concern regarding payments charged. They were prompt in addressing the request and concern.

I'm another victim of the experiment of the City of St. Paul dealing with the scam artists at Republic. I have been trying to speak to a supervisor at RS for around 6-9 months regarding the billing on my account because I was getting overcharged. After many months, I got a call back and the woman who did not offer me a solution, and to my surprise she was going back and forth to speak to her supervisor. I asked her to put this person on the phone. I spoke to Mr. Romack ** who was shady and very disrespectful as if he was a dictator. I was very specific with him that I am a customer and I'm not under his supervision. On a follow up call, he lost it because I called him out on his unethical behavior. This company has to be investigated for their practices, tactics and billing. This is a crime against good paying tax-payers. Who appointed Mr. Romack ** to a position that would require emotional maturity to handle customers and not animals.

Republic Services have contract with Gwinnett County. Calling county tomorrow. My mother paid for the 6 months Jan-Jun yard waste pickup $45. She went to Europe for 6 months and RS is sending bills for the new period July-December. Then two weeks later late fee, then collection department. I called customer service and lady told me that we must pay new bill and late fees because we did not stop service (service is still "active"). My mother never signed for service until canceled. Then I spoke to different person (I have recording) where she told me that if I pay $45, I don't need to pay late fees. Paid $45 right then, but now month later I am getting new bill for $35 (interruption fee). I asked customer service lady to cancel my mother's account today. She said that she can only do it at the end of the month. And payment that I made for $45 is not returnable, because it is already processed.

I had trash service with Republic Services for several years. Service was not that bad, but do not believe the price you are quoted for a 2 yard residential dumpster. They always find some way to add something on (Environmental Fee, Fuel Recovery Fee, etc.). The monthly price always increased over time as well, from the quoted $72/month to over $100/month. When I called to complain, they lowered it for a few months and then it started going right back up. DO NOT SIGN A CONTRACT!!!!

Republic Services are nothing but liars and con artists. My trash has been sitting out by the curb now for several weeks and I’m constantly calling and they LIE stating someone will be out the next day to pick it up. And that a supervisor will be contacting me within 24 hours. Every day my trash just sits by the curb and no one calls.

I cancelled my account at the end of a quarter (6/38/19) and was told to have the container out for the next week’s pick-up day for my housing addition. It was not collected. Called them back and set up another pick-up date. I missed the date. My fault. Set another date for 8/19/19 and again, not picked up. Customer service is “surprised “ at this. I was then to be set out and to be picked up no later than 8/36. Surprise. It’s still there! Called again on 9/9. I was told I would get a phone call in 24 hours to set up another date. This was now moved to an escalated request. Well, no phone call. Called yesterday 9/16/19 and have set a date for 9/24.

This is unfortunately the only option for waste removal in our town. We have lived here 6 yrs and never have received an actual bill. Twice now when we didn't pay (because we were not billed) they just stopped collecting our trash. The first time we had paid upfront for the year and then a few months later they just stopped collecting the trash. When we called to ask why we were informed that they had raised the rates after we had paid for the year so therefore we were in non payment. This most recent time my husband agreed to pay the quarterly fee and then they charged us and submitted for the annual fee and when he called to complain they assured us they would resubmit our bill for the quarterly fee and re-bill us. They never sent us the corrected bill. Instead our account was taken over by collections. We only found out because the letter from the collection agency came in the mail two days ago.

We have been customers of Republic Services (previously Raritan Valley Disposal) for over 15 years. Over the years, costs have increased and they always worked with us. Most recently over the last year or 2, we have had our trash has been not picked up. Many times, the truck just passes by our street and does not collect. Other times, our can is not fully emptied or completely missed. Most recently, our trash was supposed to be collected on July 17th and was not collected on that date. On Friday, July 19th I called to inquire why a delay and I was told that trucks were under maintenance and should have been picked up that morning. I was leaving for a 10 day vacation that day and needed to know if my trash was going to be picked up.

This company has the WORST customer service imaginable. Last week, our trash was supposed to be picked up on Wednesday (our usual pickup is Tuesday, but because of Labor day it was delayed by a day). Our can has been out at the street since Monday evening. I emailed them on Thursday of last week to tell them the trash had not been picked up. I called on Friday and was first told that they would be coming on Monday, but finally got them to agree to pick it up on Saturday. Saturday comes and goes with another phone call made to them, and they tell me that it will be picked up on MONDAY.

I started out paying 38.00 a month. Now I am paying 98.00 a month. If you read your contract they can up price anytime. I have to call them every month to get them to empty the container. Most of the time they try to charge me for a extra dump. I got a quote from Trash Gurl from a month to month contract for 550.00 a month. I called my salesman. She would match price on a 36 mth contract that they can up monthly price at any time then you are stuck with a 36 mth contract. If you are looking to lease a container think twice before you sign a contract with REPUBLIC SERVICES, you will regret it in the end. Check out all their reviews before signing a contract. THEY ARE NO GOOD, DISHONEST, PRICE GOUGER. You can call Me personally if you would like. GREG **

If you are in need of large containers know for a certainty that REPUBLIC will DEFINITELY be UNDEPENDABLE!!! THE FIRST CONTAINER CAME A HALF DAY LATE. THE 2nd container we had to wait 2 days with full bags everywhere continually calling and begging for an exchange container. The 3 container we are still waiting 5 days for a container exchange. They make promises they NEVER KEEP. So think it our carefully. If you have time to waste.... and need a lot of frustration... then this is the company for you.

They cannot remember to pick up my trash regularly. I am disabled so it is important that I do not have to move it back and forth when they fail to collect. I pass out from pain and unnecessary trips increase the chances of this occurring. Management continues to fail to address this.

Update for previous review posted. Client services got right ahold of me and made everything right. Said they would credit my account for the 60.00. Thank you to them for doing that and getting back to me so fast!

I cancelled the service, but they still insisted on sending me bills. Now I received a letter from a collection agency. Horrible company with over priced service. I'm now using a local service for half the price.

Regular pickup was okay, missed a few times. They kept raising prices even though they were already more expensive than others. I got a notice of the last increase after the billing for that month, stating it was some government requirement. If so, the notice should have been months earlier. I canceled service. They quoted me the wrong amount over the phone of what my partial payment would be for the partial quarter. I paid it and then I was billed for a different amount with a late fee. Now I get another bill for container pickup with admin fees and environment fee.

They never pick up garbage & overcharges on invoices. This is a company that continually misses garbage pickups. No warning. No notification after they miss. I hired them for 3 properties. They continuously miss pickups on all. One is supposed to be picked up 2 times a week. They missed both.

I used Republic Service for over 10 years. The basic service was good. The only pickups that were missed were my fault or weather related. About 3 years ago my bill had a substantial increase. I called other vendors and was thinking about changing. When I called Republic Services, they agreed to drop the rate they were charging. Over the next 2 years, they increased the billing rate each year by $40. I checked with other vendors and their rates were $60 a year, lower. When I cancelled the service with Republic, I received a bill for $50 for them to pick up their garbage can. Their pick up was the normal garbage truck that was on their normal route.

Well on numerous times my trash and recycle has not been pick up. The last time which was 8/27/2019 or was missed again I called that day. The recorded voice asked me to leave number and would get called back. I heard nothing for 2 days so I call them again. After being on hold for at least 30 minutes then explaining to customer service lady she tells me it can't be picked up till the following week so I take it they just don't care about their customers one bit.

I originally contracted service with a company that was acquired by Republic Services. Part of the agreement was to supply the trash cans. When I cancelled my trash service, I received a bill for $87 for them to pick up their trash cans. Keep in mind, I NEVER agreed to pay them to pick up trash cans. They indicated the fact I continued using their service after acquisition that I agreed to their terms and conditions. I paid for the trash services they provided and short paid the charge to pick up trash cans. I wrote on the check that if they cash or deposit the check, they were accepting payment in full and waiving their claim for can pickup. They deposited the check. After multiple calls and conversations, they turned me into collections. When I asked the collections company for proof of the debt I owe, they have nothing but the invoice from Republic Services.

I served a mission camp that built wheelchair ramps for disabled kids, helped widows, helped single moms in May 2019 in the Maybank, TX area. We utilized Republic for a 30 yard dumpster for the week. Mainly because there were no other dumpster rental companies available. The dumpster was in bad condition. It was dented, it had gashes, and the release lever for the door was bashed in so much, we could not operate it to open the main door. A defective, damaged dumpster. OK. We just dealt with it. We paid our first bill, got it done. Then we got a second bill of $530 several weeks later. I called a customer service rep, and they said we shouldn't have gotten that, and did not have to pay it since we already paid the first time. Sounds good. Then, a month later, we get a warning past-due notice. I call again. They said a field rep would call us within 48 hours. They did not.

Republic has missed our Monday trash pick up many times over the last year. The most recent missed pick up being 8/26/19. I called to notify them that my trash had not been picked up on Tuesday 8/27/19 and was promised someone would be out Wednesday 8/28/19. Needless to say, my trash was not picked up so I called back and was told a Supervisor would call me on Thursday 8/29/19 and my trash would picked up before 6 pm. I did not receive a call and the trash is sitting at the curb stinking up the neighborhood and creating a health hazard. I called Republic to find out why nobody showed up and was told this complaint would be escalated for investigation. I was also told the trash pick up was scheduled for tomorrow's route.

I canceled service after obtaining a MUCH lower quote from a local trash company. My problem is not so much with the service when I was a customer, however they are more expensive. Rather, once I canceled service it was a brutal experience getting the bins picked up...I eventually had to load them into the back of my SUV and drop them off myself. I called their customer service line at least 10 times. Every time someone would say they were escalating the issue, or they would provide me with a date that the bins would be removed, but that day always came and went with the bins remaining. I probably spent over 3 hours of my time dealing with them over the phone.

Republic Services is one of the most unethical companies I have ever dealt with. We called them in mid May 2019 to discontinue our trash pickup service effective June 15. They sent a final bill of $141.36 also which included the entire month of August. We paid it since we had relocated to Florida. Now they sent another bill on August 13, 2019, for $32.67 to remove the waste container (which was included on a previous bill) plus an additional $10.67 for an environmental recovery fee even though there was no waste to pick up. I have never wrote a review, much less a negative one, for any business. But Republic Services has gone out of its way to gouge its customers. Please consider another trash removal service when you are in search of a provider. For me, Republic Services is garbage!

I switched to Republic Services garbage disposal from a previous provider in order to lower my monthly bills. Big mistake. Over 3 years my bill has doubled. When I wanted to add a recycle bin their computer "noticed" I was not being charged a fuel and environmental fee and tacked on another $49 to the quarterly bill without contacting me of the change. When I called them to say there must be a mistake I was told I should have been paying this all along (I would not have switched to them in the first place if that were the case). Checked with neighbors.... no one seems to have this fee either. When I get my final bill there is a $5 late fee which should not have been there and was told it was a computer error. I wonder how many people are paying that without needing to? Anyway... went back to previous provider Indiana Waste Service who does not charge the fuel and environmental fee and rates are still the same since I switched 3 years ago.

From November 2018 until May 2019 when I cancelled service Republic failed repeatedly to provide the weekly service I paid for. I called customer service constantly but mostly to no effect with pickup not occurring sometimes for well over a month. They are now threatening me with collection agencies for nearly $70 for them to pick up their bins. I will pay this when they refund the money I paid for the weekly service they failed to provide. Our neighbors have had similar experience with this company. Paul in Georgia

This has got to be the worst confused rip off of a company. They made me pre-pay for services which included dropping off a 40 yard container and dumping the trash and bringing back the same container for us to fill up again at my parents' residence. When they brought back the container (mind you I called to make sure they don't park it too close to the garage door & was assured they wouldn't) they parked it too close to the garage and we were not able to open the door so it threw our project back several days. I had to call 6 times for them to come and move it back a bit so we could open the container door all the way. I was aware of a $6 rental fee per day but the containers were all PRE-PAID.

We have always paid our bill on time, and they have repeatedly missed picking up our trash. No reason has ever been given. You have to call the main office and then they take a message and have to get in contact with your local office. They have never come back out the same day to remove the trash they forgot to pick up. They will not credit your bill or offer any kind of compensation. Most of the time, we have had to call more than once for a rescheduled pick up. Avoid if you can!!

If I could give this company a negative stars I would. We have had the WORST time with them on customer service and payments. I use automatic payments for everything and have no problem. This company for some reason it is always rejected. Republic blamed my bank and my bank said they never received anything. It happened a couple of times so we finally just canceled. Never received an e-mail saying it was rejected just one with additional payments. Then having them come to pick up the receptacle was a HASSLE and had to call them AGAIN to get it done. Thought I was done, but a month later I got another bill from them because even giving them a card over the phone doesn't work for them. The manager didn't care about any issues and wouldn't give on any of the amount even with all the issues. There are MUCH better places to use!

Updating customer service rating to 4 stars. Reduced by one due to having to go to added lengths to resolve the problem. Thank you for settling this matter.

They couldn't care less about your business after 15 years of doing business with them. Some woman calls and jacks your rates around and treats you like crap wanting to rob you for simple trash pickup more than double the price. So I found someone who is happy to have the business at a fair price with trash cans. My advice shop around. Even with the account closed and paid up they want to charge 35$ for nothing. Mind you the account is paid up and closed when I called about the nasty call I received. The girl said I was paid up and closed yet they threaten collections for 35 & they say I don't owe. Unbelievable.

Always skipping pickup. Broke container and won't replace. Credit balance refuse to return to me. Won't allow me to cancel service without paying $30 fee to pickup container which was never part of agreement. Hired different company that Republic bought out and there were no terms. When pickup missed (consistently) I am required to notify same day, leave container on street, and call if still not picked up. If don't call 2 days after scheduled pick up they refuse to acknowledge. Over 30min on phone every call. Container sits on street average 4 days/week due to their no show. If pay one minute late billed late fee. Not compensated $0.01 if they pick up late or skip altogether.

Republic Services does not seem to care about road safety or potential road accidents. Their value system does not seem to prevent or own road hazards and accidents. One of their debris trucks (grey box attached to a semi) was speeding up ahead trying to pass another truck and I was far behind watching this happen. In the meantime, this truck had trash flying all over the freeway out of it and then a giant rock came flying and hit my windshield damaging it. I called Republic Services and filed this with them on Aug 2 with the truck going to the Martinez landfill, they said they would reach out to me. Never heard back, so I followed up and the supervisor for the Martinez Republic Service landfill let me know she can't do anything, this a typical road hazard. This boggles my mind because road safety is extremely important. Taking ownership of damages and accidents, potential injuries/deaths your company causes on the road is extremely important.

Don't bother signing a contract with Republic Services because they will not honor it. I signed a 3 year contract with them and in the second year they just raised my rate way past the contracted rate and will not change it to the right rate. They will not return your call. They will not return your email. They will tell you they will follow up but they won't.

Probably the most hideous and obnoxious company to deal with and answer very few questions when asked. Great at talking in circles. Either the employees are poorly coached or they just don't care. Raise rates constantly and quietly, cut service wherever possible, and threaten liens continuously. And have STRANGLE HOLDS on certain cities for contracts. Must slip money to politicians easily and readily. If we could, they should be forced out of business or retreat to their home turf of Arizona. Don't need or want them anywhere else.

Republic services is by far one of the most if not the most shady company who takes your money and not your trash as they continue to jack the bill up year after year! I paid them 211$ and I'm stuck here with a garage full of trash and maggots! I would not recommend this company to my worst enemy!

They were a good company a few years ago, I don't know what happened. Nearly my whole neighborhood used to use them. First they were late on pick ups, then they were missing pick ups, eventually I was calling every week begging them to do their job. Trash piling up week to week became a regular challenge. They also lock you in to a contract, which I since discovered their local competitors do not. So after I ran out the contract and ended service with them, they tried to bill me to come pick up the cans, which would've been fine if they'd been doing their job all along. So the last bit of joy you will have with these guys is their phone reps will talk down to you, tell you they do not have the power to adjust a bill, that they do not have supervisors who would have that ability. So whether you are in a contract or not they will charge you cancellation fees.

Actual trash pickup was okay but so much more expensive than the competition. The best price they could offer was $11 a month more than I ended up paying. This is obviously a very big company with that unfortunate mentality of charging a fee for everything... What I found really outrageous was the substantial fees they charge both for bringing the containers and then again for picking up after I canceled the service! Yes and if you don't return it they'll charge an even larger fee. I don't blame the poor people that have to work for them as companies like this don't usually treat their employees very well but I now know better than to use or recommend the service to anyone ever again.

I have been lied to on numerous occasions. I first reported that the bottom of our 2 yard waste container was rusted out and the container needed exchanged and was told that it was scheduled for the following week. Next week goes by and nothing, I called back and they reschedule it. This has gone on now for over a month and a half and I still don't have the replacement!!! This morning I called customer service and was told it was scheduled for today. I told her I'm sorry I'm frustrated but I've been told that before and she said she understands and promises it is scheduled for today.

I do have to say that our recycling has faithfully been picked up, but not our garbage. We're going through another period of our garbage not being picked up. Our pickup day is supposed to be Monday, but once again it wasn't picked up. I've called Monday, Tuesday, Wednesday and Thursday, and each time I'm told it will be picked up the next day. It hasn't happened. Our trash container is overflowing and by this time of the week it smells. I no longer know what to do to get them to pick up our trash. It seems changing companies is the only solution.

Very satisfied with the resolution of the issue I had. I appreciate all the time the representative took to make sure my issue was resolved. I really wish Republic trash services the best, sorry that I had a issue but very pleased that they do want to make good on a bad situation, to me that says a lot about a company.

I do not have a problem with Republic Services picking up my trash and recycle. They do a nice job in my area. What I do have trouble with is their maintenance department. I have a wheel that is no longer attached to my trash can. It can come off most anytime because there is nothing holding it to the axle any longer. There is no user method to reattach the wheel in the same way it was before. It appears the wheel attaches to the axle by the missing piece in the middle of the wheel. I called for an all day appointment to get this trash can exchanged (repairs would be OK too). The trash can was not exchanged nor was there a phone call telling me that it didn't get exchanged. I made another all day appointment 5 days later (this time on my trash day). Again, no exchange or phone call. I can only guess non-caring idiots work for the maintenance department of Republic Services.

Worse trash removal company ever. I had to switch companies because since I started service two months ago I never had one pick up. It's now been two weeks since I cancelled their service and their container is full of trash and they have not yet picked up their container yet. I have contacted the Better Business Bureau and Georgia State Attorney Generals office. I don't know what else to do to get their container full of trash removed. They have failed to provide service and every time they state they will remove container. This is a horrible company and I am now looking for legal advice since the waste has become a pest and health hazard.

Republic Services is the worst trash service I have ever had to deal with. Where I live they're our ONLY option so it's deal with it or haul it off myself. They charge a outrageous 130.00 quarterly to pick trash up once a week but hardly ever pick it up! When I call to report missed pickups they claim they will pick up the coming Monday and never do. It's always the next Thursday which is trash pickup day anyways. So you're actually paying full price for half pickup! They really suck! They claim to have no management to talk to when you call, they have nasty attitudes and will even hang up on you! They're the most unorganized and unprofessional Company I have ever dealt with!

Pick up trash when they want, leave it when they don't. My neighbors and I have gone 3 weeks without trash pickup for no apparent reason. Charged me full price and no recycle bin for 1.5 years. Crooks.

I was under Allied Waste which became Republic Services. Under Allied I would get 13 months for 12 for paying for a year at a time. I tried mailing and using their website asking for their prices never received a reply on any of my correspondence with them. So I decided to cancel. Since I already paid for the year and 2 months have passed I told them I was expect 10 months back of the money I sent them. I was told I had to pay 30.00 for them to come and get the container. I asked why and was told it explains it on their website. I told I want all money back and not to take the 30.00. Why do I have to pay for them to come pick up their container? I told them I’ll keep the container and they give me the 30.00. I signed no contract with them.

Republic Services is one of the worst businesses I have ever had to deal with. They bait and switch you with start-up low fees, jack up the prices, and then have hidden fees that aren't clear when you sign up. Be ready to receive bills and threatening letters after you cancel your service. They are in the right business because they are trash themselves. FIND A DIFFERENT COMPANY!!!!

Customer service is horrible. I have never experienced the many troubles with any other trash service. I own a business and would never downgrade any other business but this company deserves the negative review.

This company is pathetic! I will be calling the board of health tomorrow to report them! I have been lied to numerous times saying they are going to be picking up my recycling and trash which is now overflowing with flies all over! Here I sit on a Sunday with almost 100 degree weather and my garbage continues to pile up! I hope you lose most of your clients due to complete lack of professional knowledge!

I’ve been using Republic Services for a little over a year now and within the last few months I’ve probably had about 5 different missed trash/recycling pick ups. The most recent missed pick up I reported a missed pick up twice and they didn’t come pick up my recycling they had missed. I had to wait another 2 weeks to get a pick up. When I called to tell them about the countless pick ups that are being missed and I’m not paying my bill or else I’m going to find a different trash company, all they wanted to do was credit me a lousy $10, which was completely insulting.

Actual trash pick up from them was "OK". It was picked up without our interference about 95% of the time. We had one incident where the operators actually dumped all of our trash out onto our yard and took our containers. There was never any explanation to why they did this, as we were following all the guidelines of the trash pickup. All we got was a small apology and replacement containers. Surprisingly we stayed with them. When it was time to move, I called to cancel service. I cancelled for June 30th, 2019 because a new quarter was set to begin with them on July 1st-September 30th and based off of past experiences I knew they wouldn't be able to correctly figure out the prorated bill. The pick up of my containers was scheduled for July 3rd. They never got picked up.

We are getting very tired of the increasing amount of missed trash pick ups with Republic Trash Services. When you call after a missed pick up, they won't even give you a credit on your bill anymore. They used to. It wasn't much, but at least it was something. Now they say that if they pick it up the next day, you can't get a credit. So we are paying for a service, not receiving it when promised, and there is is nothing we can do about it. Time to look for another trash service.

This company sucks. Kept having to call about missed pick ups. Their prices were up and down all the time. So when we canceled their service they charged us $140.00 dollars and a fuel charge to pick up their beat up trash cans that takes balls. If I would have known there was a charge I wouldn't have called them to pick the cans up. Will never use this company again.

They treat me nice on the phone! They do pick up my trash and recycling! They haven't run over my cat! What more could a guy want! They may have missed a pickup (or 2) but they're only human and have corrected the error so...

Republic services sucks. Our yard waste is supposed to be picked up bi-weekly. Good luck. 99% of the time they skip us. This has gone on for YEARS. I call to complain. They say they’ll send someone, no one comes. I call again. They don’t come, repeat. I think the record was 10 days. Unfortunately our township contracts with them so we’re stuck.

The trash truck came at 6am and grabbed the regular trash can instead of the recycling can. The second truck came at 7am and also grabbed the regular (now empty) trash can, leaving the recycling can. Called and was on hold for an hour. Filled out a request online to pick up the can. Nothing. Called again.... on hold. Filled out another pickup request. Nothing. Called again...finally got someone. "Sorry sir but they can't get out to pick up your trash until after the weekend." Do I get a credit? No. Horrible service.

Republic Services has not picked up recycling in a month. After numerous calls and promises for next day pick up, I still have a months worth of recycling. Company is unhelpful and does nothing! Use another service!

Our old garbage company was taken over/bought out by Republic. Since the beginning of June when they took over, I have had my can broken by the garbage pick up crew. They missed garbage pickup and then when I called about the can they replaced it the following week, but only picked up my can not my neighbors'. They advised they were changing the pickup date from Monday to Wednesday. They missed recycling 2 times and it's only picked up every 2 weeks. I called and they advised they would pick up recycling on July 4th. I said, that I didn't think they would, since that's a national holiday, and then they looked it up and said it would be the 5th.

I've dealt with this co for yrs and it has all gotten bad. I got cancer a few months ago and fell behind two payments so I asked for my service to be suspended so I could catch up. They had no problem charging me the 35.00 to do so and as the next couple bills came in they also kept charging me the monthly rent without ever coming to empty the container. After many calls and many different people with customer service on the phone nothing has been done. All they want is for me to send a check in the mail.

It’s been 3 weeks. The flies and odor are horrible. Their customer service department are nothing but liars. They promise and no one comes. Finally got a local manager and he lied as well. Promised me they would be there Friday or Saturday again never came. We’ve been having storms so I’ve had to pick up my garbage that has flown all over the yard. I’ve called 2 times a day and each time lie to me and say I’m in the schedule. DO NOT USE REPUBLIC SERVICES!!! Worst company ever!!!

I have had Republic for many years & initially their service was good up until recently. They started missing pickups. First time, when I reported online, the pickup was arranged by evening. Today they are not ready to accept the garbage wasn’t picked up. Moreover the company is charging for $7.93 for pickup of garbage bag outside which wasn’t there at all. The can was less than half full. For future the driver is going to take pictures which will never be shown to us. Are we paying for such monopolies services?

I pay for bulk pick up with this company and barely use it. I got new couches and called them to come pick up my old ones. They can't pick them up until 6 days after my phone call. I followed all the procedures and guidelines they wanted me to. Even advised they would need two people. They never came and still haven't come. I've called three times now and I keep getting reps that tell me they can't help me because the drivers don't leave any notes. I also cannot speak to a manager because they are always miraculously out. So essentially I am paying for a service I'm apparently never going to get.

Republic Services used to be the best. The last year or so they leave bins too close to the street (cars have to drive around the bins); miss pickups (excuses are trucks out of order; route changes, etc); customer services attitude appalling; hold time to such an extent that customer services have to request a call back (which never happens); promises that "someone from Republic Services" will call back; promises that missed pick ups will be picked up the next day (never happens. Latest message for 4th of July on Republic Services voice message "Services will be as usual for 4th of July" (never happens). Pick up that's been left for 2 weeks never happens. Yet another call to Republic Services, to be told all the previous miss pick-up calls were cancelled. We are moving to another service!

I have had Republic for many years & initially their service was good up until a few years ago. They started missing pick-ups excusing it with new drivers or their truck was in repair. But this one is the final one for me. For the 2nd week in a row now they have not picked up my garbage. I have called them every day.... spoken to the supervisor & was told it was due to a re-routing change & many were affected. Meanwhile, I was told by customer service every day that 'you are on the schedule for today's pick-up'. They never came & never called. So my garbage sits in the front of my house in 90 degree heat. Needless to say, I am searching diligently for another company. If I could give them a -5 on your rating guide, I would.

I have repeatedly requested to be contacted by a local representative and have been continually ignored. They recently increased my rates even though they haven’t serviced my account for 3 months due to historic flooding. I paid for those 3 months! They are my only choice in trash removal so they can easily take advantage.

Republic Services is a scam company in Carefree AZ. They lie about the service and cost of non-services. Save yourself the headache from these scammers and use a different company. They will quote you a quarterly cost of $64.00 but your bill will be over $150.00.

How can you mess up a trash service? It's two days out of the week and this company cannot consistently show up. When I'm missed in the Winter or during inclement weather it isn't such a big deal. To be missed for 3 weeks in a row during 90 degree weather is unacceptable. The stench & bugs this creates is embarrassing. As my neighbors don't seem to have an issue with their trash pickup service, so I'm going with their service. The customer service center is in no way connected to the route drivers, who exactly do you expect to help with no accountability? Stay far away from Republic if consistent trash pickup is what you want. They may come, they often will not.

As of the past year they have gotten worse about pickup each week. They give different excuses when I call about my missed pickup, but they are friendly about it. I will have to admit when I do call their customer service either thru missed pickup or Accounts billing they seem to care and credit my account when pickup are missed and in a calm voice I always tell them this is getting very upsetting that I have to continue to call, and that if I didn't pay my bill they would get upset with me very quickly! As I seen recent reviews about Republic Services I now see a different picture and have plans on switching service to another company as soon as I find one. In close I do hope there is a class action lawsuit for breach of contract!

This company is one of the worst companies I ever had to deal with...ever!!! They constantly overcharge and are completely non-customer friendly. Ever since the city of Los Angeles has taken over and mandated which trash company can pick-up the trash within each designated areas... Trash pick-up service has consequently been transformed to a Mafia-Run business platform with a "Tough-Luck" "Take it or Leave it" response and attitude.

Canceled and paid my bill on Nov 2018. While renovating this house for over a year no bill came. Then today June 26 2019 I get a bill for $63.53 for the can pickup charge! I inquired to any other charges when I cancelled my service and they said zero balance! Never received the bill they said they sent either. Now it's gone to collections a whole year and a half later! What a joke! Use someone else if you have other choices! We didn't unfortunately!

My pick-up day is Tuesday. This week, June 25th 2019, I happened to be across the street when 'THEY' arrived, late as usual, but I digress. I use a small container, I don't make much trash. The truck picked up the container, shook it a couple of times, put it down and the container wasn't empty. I'm thinking that because I place everything in 13 gallon trash bags, that a bag got stuck some way. Did the driver get out of the truck to investigate, one might ask? NO - instead the container was lifted again, shaken to point of destroying the lid and left, full and broken in my driveway.

This is the worst I repeat the worst sanitation company in the state. I'm on record of having called 10 times in the past 2 mos trying to get these people to pick up my trash. It's been 3 weeks. My entire neighborhood has trash in their yards because there’s no more room in the cans. Customer no service says there’s a delay. A delay? Three weeks no pickup. Don’t use this company. Oh and if you cancel their service there’s a 75 dollar charge to pick up your can. If you don’t pay they turn you over to collections. These people are a absolute disgrace. DO NOT USE THEM OR YOU’LL BE SORRY YOU DID!!!

This is the worst trash service possible. It not available because they can not even get out to pick up the trash, don't have enough working trucks so we were told. REALLY. Anyway do not use this service, they are horrible and if you do then shame on you, you will be left holding the "trash" bag.

They miss 60% of their service. That company never shows up as scheduled. You have to call every week to make sure they pick up trash at least once a week although you are scheduled for twice a week and pay like scheduled. I cannot recommend Republic Services at all!!

I signed up for service on June seventh, my trash was scheduled for pick up on June 10th. June 18th I cancelled service with them. They never picked up my trash, I called every day and was told a different story each time. The first story was there's construction and bridge work, well there is no bridge to my house, and there is no construction. The funny thing is the next street over some of the people use Republic and had their trash picked up. I can't understand how they stay in business with all these bad reviews. I wish I read them first. If you're looking for trash service stay away from them.

This company literally SUCKS when it comes to service. I have never in all my days experienced a waste of time and money for service. I had to constantly contact them to have my trash picked up. My trash is supposed to be picked up every Wednesday; it doesn’t happen. When I call to report it; they would always say, “We had a truck malfunction!” The next scheduled day will be on Saturday, June 22nd. In the meantime, I have over 15 bags of trash sitting in my garage! Horrible, horrible service! Bottom line – DO NOT USE THIS COMPANY!!

For the past two weeks, neither my garbage nor recycling have been picked up. This now makes 7 missed pickups in 2019. When I called to report this, after also reporting on their online form, nothing happens except that the customer service people tell me they're escalating and will get someone out to pick up my garbage. When I called to cancel with them today I was told my cans would be picked up on July 9th (garbage) and July 16th (recycling). Meanwhile, I've already paid through the end of June so they still owe me one more service pickup in addition to the ones they've missed. On top of this, they've raised their rates (while decreasing services) by over 80% in the past 4 years. DO NOT USE THIS COMPANY if you have other choices.

It should not take a month to swap the garbage can for a different size! I moved in a new place a month ago. It took them 2-3 weeks to create a new account for me (for some reason every time I called to set up a new service, it was canceled due to some rep error...) Now, a month later, I still did not receive my garbage container. A WHOLE MONTH! I already called 5 times. Every time I call, I get the same answer from the representative, that the order has been canceled due to some internal error and they will resubmit it now. Each time I call, I am reassured that this time the order is submitted correctly and I will no longer have an issue. Guess what? YUP! Still no replacement container! This is ridiculous! I wish their service was as good as billing.

Horrible company. They have missed trash pick up 4 times in a row and are in breach of contract. I will be switching to a different company because despite calling them every time and escalating to a “senior advisor” they are incapable of ensuring that their one and only job is completed.

I have been trying to get Republic Waste to pick up a couple items for about a week & they just give me the runaround promising they will be out the next day but no show. I told them that if they do not pick up when they say they will I will switch to another company.

My trash is constantly missed. Even after submitting multiple missed pick-ups, my issues go without resolution. I don’t even get a call or credit for their delays. As soon as I get paid, I’m switching my provider. This business should be shut down.

I just moved into my new house on May 14th and they dropped of cans that week. Sent me a bill and have never picked up my trash yet. Have called in every week and still have not picked up as of today. If I did not have the ability to take trash to work my home would be a mess. Please pick a different company. Horrible in every way after hours on the phone.

Republic Services is very sporadic in their pickups. Their recycling service is very unreliable. Recently they started missing regular garbage pickup. Not just our house, but the entire street. In fact everyone in the eastern part of our county is missing a garbage pickup. Customer service does not seem to care.

I have went weeks without my trash being serviced and each time I spoke with customer service they were not apologetic at all. It was always different excuse. Today I spoke with customer service again about my bill and my experience and she would only overtalk me and disregard my concerns. She stated dryly what do I want because, "It's nothing I can do for you." I asked for a supervisor and she quickly said one wasn't available but she was more than happy to put in a complaint on my behalf. Do not use this business. I've never been so disrespected by a company as I was today.