Republic Services Reviews

For the 2nd time in a month, Republic has failed to pick up trash on scheduled day. It has been sitting curbside for 4 days; when I wrote their CC, I was told I would be scheduled for pick up Wed. Why bother? My regular day is Friday. What's 2 more days in 95 degree heat? I'm sick of their canned, rote apology letter. I'm sick of my trash being the only one curbside for a week, waiting for this crap company to decide to do the job I'm paying them to do.

Not really shocked to see the Horrible rating for this company. One week they pick up just my recycling and the next week only my green waste. When I call to complain or have a special pick up, they want to charge $40. No, how about your lazy drivers actually do their job and pick up my trash. I wish we had a choice on who picks up our garbage. No way Republic Services should be in business.

There was a Recycle Pickup Scheduled today and my neighbors had lots of material on the curb. We spent hours collecting recycle materials and they never showed up. I am wondering if they will show up tomorrow, but if I go by experience they will not. So I have to go outside collect all the boxes and cardboards etc. and the container bring them back in the house. What a mess. They often skip the service.

It took 3 phone calls to get my service cancelled. Even though they picked up my containers immediately. Then I was sent an invoice for $36.00 ($18/container) for "container removal", several months later. Am I legally obligated to pay this fee for "picking up the containers"?

My garbage havent been pick for two days. I call on 3 days before the 4th of July to confirm the pickup date. They said they will pick it on Wednesday 5th of July. Again I call on Thursday 6th of July. They said they pick up today. Until now nobody pick it up. I later today to talk with emergency supervisor. He said they will pick it up on Friday 7th. They keep repeating the same story.

I was a customer for many years with Republic and in May 2017 I received a bill stating it was 83.00 for the next 3 months of services, this bill was over 20.00 more than the last bill and no explanation was stated on the invoice. A couple days ago I received showed I owed 67.40 which is normally close to what I would have paid for the billing cycle. I called them and it took forever to get a hold of anyone and I basically got nowhere with them. The Rep tried to tell me that the 67.40 was a canceling fee which I was never told about. I finally found the canceling info on their acct, and it stated that up to 45.00 would be applied to my acct if I cancel. The numbers do not add up here at all. I HIGHLY recommend not using this company. They will try to rip you off.

Recently, Republic Services took over from our previous vendor, whom we loved. We were promised a smooth transition with minimal hiccups. However, for the past 2 months it has been nothing but empty promise after empty promise. Our usual pickups are Wednesday and Saturday, but since Republic took over our service, they have missed far more Saturdays than they have serviced. Not only that, but each and every time they have missed a Saturday pick-up I have called and requested a make-up pick-up. Each time they have promised one and each time they have failed to deliver.

We were happy with our prior company but the city of Los Angeles did changes and we are force to have Republican trash company as our vendor. The transition was two months ago and since then I have been calling them to pick up our trash for one of our property. We paid on time. We have a schedule pick up for Saturdays and Wednesday. Every Saturday the big dumpster is not pick up.

For 18 years we used Raritan Valley Disposal, NJ and never had an issue. Republic took over and all continued to be ok until June 23, 2018, when garbage was not picked up. I called and was told it would be picked up on Monday; it was not. I canceled service and wanted empty can picked up. When I called again, I was told it should have been picked up on Saturday, June 24. I called again and told it would be within 1-3 days. No pick up. Called again, and again, and again, and each time I had a different answer. Container was left outside all of this time, approx. 9 days, which is against the neighborhood regulations. I was finally told it would definitely be picked up on Friday, June 30. By 3 pm on Friday I called and was told that specialist would contact Mr. ** and get back to me. No one got back to me. At 4 pm, I called specialist who said there was a notation that if pick up was not on Friday, it would be Saturday, July 1. Naturally, it was not picked up.

My husband and I are customers of Republic Services. We had a mattress and box springs which we needed to get rid of. My husband called Republic in Kalamazoo on June 15th to see it they took large items. We were told to put both mattress and springs out with the regular garbage. They never took the items. My husband called again to reschedule (June 26), hauled the mattress and spring out of the garage on the new day and they never took the items. When he called to reschedule again (June 28), he was told "they didn't see the new reschedule". Third date, move the mattress and springs back to the curb and again no show.

On June 6th I paid for 3 months of service. Late Monday, June 19th, I received a robocall that stated my service route was being terminated as of June 30th. Until this time, I had no issues with Republic. When I called today, I was told that I would receive a refund by check 4-6 weeks AFTER the account closes next week! They did not pick up my garbage yesterday and the customer service rep was not someone I would have talking to my customers. I have to pay for other garbage pick up while they are holding my money. In this day of electronic communication, 4-6 weeks is theft!!! Do not pay in advance for several months of service!!!

Republic Trash in Winder, GA - This is the worse company I have ever dealt with for trash pickup. I have been missed so many times and calling in to complain does no good. I have not had my trash picked up in two week and I have called every day. If I had not already paid for three months I would cancel today. Can't talk to a manager and when I finally did I was promised that it would be taken care of by yesterday and I'm still waiting with trash piling up in my garage. I would never recommend this company to anyone! No one and I mean no one cares about the customer.

Approximately one month ago, my wife began receiving a service fee that was out of line with what we had been paying in prior billing cycles. When she questioned the customer service rep(s) that she reached over the phone, they assured her that the errant billing was a clerical error and to not be concerned and that they would correct the information in their system. Yet the incorrect service charge continued to show on our online account information and today things finally came to a head. Today the customer service rep du jour (anonymous), told my wife that we did owe the amount that we have been questioning and that no adjustment would be made to our account and that our account was suspended.

I began my service in early 2016. My bill for 3 months trash collection at that time was $64 and some change. During the time I received service from Republic, there were many times that my trash was not picked up as scheduled and a couple times the person picking it up spilled trash in my driveway and just left it there. This bill steadily went up almost each billing cycle until I received my bill in may for June, July and August trash collection. It was $104.28. When I called the company to question this I was told that their cost had gone up so the bill was raised.

Do not do business with this company. They will do an automatic renewal and when you call to cancel they don't answer their phones or and then they tell you have to wait until the sales manager call you back. The sales manager takes a week and a half to call you back. Then when you call him back he doesn't answer or plays like he never got your message. Adam **. Then they want to charge you a fee. They are all very rude and have no sense of customer service. Avoid this company with all cost.

Do not bother contacting this company. They do not return emails or phone calls. They fail to perform the most basic of garbage services, refuse to reconcile with customers and employ unprofessionals. In my opinion, they should lose their service contract within all Michigan counties.

This repugnant company has a monopoly in southern Nevada. Hence, they don't give a damn about their customers, only about their accounts receivables. They employ the nastiest, most inept, apathetic customer service reps on the planet. I have been unsuccessful in having my broken recycle container replaced for three weeks. When you phone in, the hold times are twenty-five minutes. They couldn't care less! They have a monopoly, so they treat their customers like the trash they collect. But, we're stuck with this garbage, garbage company. They're a monopoly!

To be fair, we owe them money but we haven't received service for a few weeks as they have taken our barrels. You're going to have to have more than a computer generated email for me to pay my bill. Your company has been charging me $75.00 a month. I called last week to cancel the service as I found many competitors at a third of your price. I negotiated the price with your Rep to around $27.00 dollars per month. You have been screwing me for a decade. So screw you Republic. You have all the money you are ever going to make out of me. I am changing vendors unless you step up and stick with the fair price you quoted.

Republic garbage pickup is provided by the city I live in. We pay for it on our utility bill each month. I contacted Republic Services to rent an extra trash receptacle. The charge was $5 per month, so I paid the full year's price of $60. Three times during that year, Republic sent me bills for trash pickup and stopped collecting my trash for 2 weeks because they said I had not paid for their services. Three customer service calls later, the issue was "resolved". A week later I got another bill for services. I cancelled my contract and had them come pick up their receptacle. It took them 6 weeks to come and get it and they sent me ANOTHER bill!! This company has no idea what they are doing. I would not use them unless I had no choice. I will not use them again.

Worst company ever!! This company does not have the capability to keep their records straight or provide an honest service. The agents when calling for help or service are horrible and antagonistic taking shots at their clients on a personal nature. None of the departments communicate with each other and their on-line system is utter crap! Certain areas of the area only have Republic Services as an option for trash service and this company takes full advantage of this; raising rates continually/randomly and not caring one bit the client. This company should take itself out with the trash!!

Horrible company!!! They take your money and your delivery fee but don't pick up your garbage. What a scam of a company!!! We signed up for them in April with service to start on May 5th. They picked up the garbage the first week. The second week they did not pick up our garbage. I called that day to find out why and was told 'probably 'cause the driver was sick or the truck broke down or something.' I then spoke to a supervisor who assured me that this is not how they operate and told me it would be picked up by 5 the next day which was Friday.

You would think that a highly recognizable company like Republic Services would try to work with their customers. WRONG. I wished I had read all of the complaints but assumed the above. Never again. I canceled my service on 3/31/17 because I was moving and had my containers picked up on 4/6/17. I was billed for March, April and May. I paid for March but continued to be harassed to pay April and May. I have already been sent 2 letters from a collection agency with FINAL NOTICE and demanding payment immediately. I wrote several letters to Republic, gave then my new address twice and they still send these notices using my old address.

I have over the last 15 years used Republic Services for my trash removal and never, ever had a problem. If I changed a room around and threw out an old chair, washer, dryer... they took it. Something large, they took it as I paid the higher rate for that privilege. So this week I called as I threw out a couch that I broke up and a chair. They call me back and said "They took the maximum and I have to pay $45 per piece of bulk." I'm like what!!

Cancelled my service. Was told $18 for a trip to pick up 2 trash cans. I was charged $45.90 to pick up them up. $18 for each and $9.90 fuel charge. Almost $50 to pick up trash cans. What a rip off. I cancelled because I was being charged $112 for 3 months of service. I went to a different provider and am being charged under $40 for 3 months. I guess the $45.90 is one last way to stick it to me. I will be talking to all my neighbors with Republic trash service to cancel.

Republic Services took it upon themselves to terminate my service. I did NOT request cancellation, and my bill was NOT late. They simply removed my can on Tuesday, May 2, 2017. After several calls and emails to customer service, they promised they would return my can on Friday, May 5. They failed to do so. I ended up having to establish service with another provider just so I'd have a way to remove garbage from my house. Do yourself a favor. Don't bother with this company. Choose another provider. Choose ANY other provider, because literally anything would be better than a company that throws away loyal, paying customers for no good reason.

On 05/03/2017 I cancelled my home service effective 06/06/17. I was informed at this time by the customer service representative I would be receiving a credit of $23.91 for the remainder of the billing period BUT I would be charged a $33 dollars per container for them pick up their own containers in the total amount of $66 at least at this point as I have not received a bill. I never received any paperwork, contract or anything to indicate I would be paying this amount upon termination of the services. I requested the customer service representative waive the fee. She said she was unable to do so. I said I would be submitting a complaint as I was never informed of a fee being required. She stated "I don't understand why as I just told you now?" If I had known there would be HIDDEN fees such as this, I would have went with another company as Blue Hen services my development and I found out later, they charge 50% less!

I called trash removal services Republic Services which I paid April 14th, 2017 I spoke to Malika. They guarantee me service the following Friday the 21st. They were also putting in request for new trash containers since I did not have one. The trash was never picked up on the 21st. They never left me container. I called back 12 o'clock on the 21st. I spoke to James. He put a note to dispatch asking them to come and get the trash. I asked why I did not have service. He said the person that took the order did not put it in correctly. I asked why I did not get a phone call letting me know. I have two broken ribs and a broken hip. Have a hard time getting the trash out there and would have to bring the trash back to the house due to HOA rules.

My business used Republic Services for years for refuse removal. We were overcharged for a year and a half for a roll-away dumpster that we never had, to the tune of over $2200. When I caught this overcharge, customer service continued to insist that I had this roll away dumpster. After more than 5 phone calls concerning the matter, I finally got someone in Customer Service to admit that we didn't have the dumpster and that the severe overcharge was due to an error by their company.

Our local TV news reported that Republic Services was holding a Spring Clean Up Event in our area on April 10, 2017 and we had to call them for a pick up for that event which included many items including appliances. When I called for a pick up for that event, I spoke to a representative that had absolutely no answers to any of my questions, put me on hold several times to try to find out the answers and in the end did not have any information for me but did schedule a pick up for me. Well, obviously, I did not get a pick up for the Spring Clean Up Event. When I contacted Republic about the matter, I was put on hold twice, only to be told they could no longer pick up the appliance because they were only doing it that one day and that the service they were using for recycling was only for that day's event. Then the representative told me to contact a local appliance dealer and see if they could help me. Disgusted with their customer service.

I wish I had read the reviews on Republic Garbage Services before I signed on with them. I'm on the phone every 2 weeks trying to fix a late charge fee which they supposedly fixed previously, now an unpaid balance and a cancellation of service for the same. My bank statement shows a payment in full has been drawn by them. I been trying to call them but all I get is a recording that they are too busy and to leave a message and would get a callback, not happening. I'm all for canceling this company but I'm concerned as it happened to one reviewer that they will bill a large amount on my property taxes. Now I know these are not honest people or their bookkeeping is negligent at best!!!

Worst customer service ever. Every time I call, no matter what day or what time, you remain on hold for a minimum of 20 minutes or until I get tired and hang up, which, I think is what they want you to do. I cancelled my service and then got a bill for $83.49. $33 each to pick up the trash can and the recycle can, $12.24 for a fuel surcharge and $5.25 for an administrative fee. This is outrageous. I will relate this story every time I talk with someone and the word trash is mentioned.

Basic facts: Always on time. Found cheaper service from local family. Scheduled account cancellation before end of current invoice period. Their container was not picked up until days AFTER it was scheduled and into the next invoice period. Customer Service rep tells me at time of cancellation to disregard invoice. There will be nothing due. So after all this I get a "final invoice" that includes partial credit for the previous invoice. I'm still charged "Administrative Fees" because as the rep told me "that is charged anytime an invoice is generated". Almost $6 just for a computer generated invoice!

I have been using this company for approximately 14 years for their container service. I had an account that I required 4 dumps per month. I paid them on time for the duration of the required service. I called to cancel my account with a 30-day notice. Initially upon my phone call to cancel service I was told that the container would be picked up (March 30, 2017), and I thought that was the end of it. When the container was not picked up, even several days later that I was told, I place another call to Republic, at which time I was informed I had another 3 years left on my contract because I called to have my monthly service rate reviewed. I had them review it because they increased their rate substantially. The sales rep appropriately reduced my rate slightly, and there was no discussion about a renewed contract. The sales rep they would send me (email) a copy of a contract that I signed which I never received.

I started the service two years ago at the offer $14/month (pick up once/week). They increased the price every three months. Now it is $24/month. The rate of our local com Laxton Enterprises Inc (Media) is still $14/month. When I canceled the service, they charged extra $32 for picking up their own empty trash cans. And don't try to call them. Average waiting time -- 30 minutes.

I have been complaining to the household waste services that they are illegally pyramiding late fees on my account. This is done by Republic Services by adding an additional late fee for the same payment period in success months such that late fees equal original servicing fees. In the past they also would lien property tax for payment and continue the amount due on their invoicing so that they would and could bill twice for the same service. I'm out hundreds of dollars. A few years back, when I complained, the City of Richmond finance person told them their practice was illegal yet they continue to do this to me and hundreds of other homeowners serviced in Richmond, California. As far as they are concerned, this is a good way to earn extra money and unless they are sued, they won't stop this practice.

We were forced to move from Waste Management to Republic by local county. After the service started, I set up Auto payment to take care of monthly bill in February 2017. Last week I received stop service notice for non-payment. When I log into my account, I see that auto payment is in place. When I called customer service (first attempt: 16 minutes wait, second attempt: 12 minutes) looks like they don't have anyone who actually responds to your call. I don't know what to do. The last letter says that service will be discontinued from next week.

Recently canceled service as I found that Waste Connections was $100 less per month and I wouldn't continually be harassed by the workmen begging for tips and asking why they didn't receive a Xmas gift from the owner of this company. I was fed up, did everything correctly to cancel, sent certified letter asking them to pick the cans and that I wish to cancel service. I gave them 2 months notice. I just received notice that they pulled monies for service I ended. I see this has been a complaint by others as well. They may be more reasonable than many other companies, but don't be sucked into service with them and don't do any long term contracts unless they guarantee on contract that price can not be raised more than a certain percentage within that time period.

As I read through the reviews of Republic, I see the same complaint over and over again... which is the same complaint I have. They seem to think cancelling a service is a way to make more money. I moved into my new home in October. I contacted Republic to start service. I found out that Republic was not one of our preferred service providers in our subdivision, so I called and cancelled. I got invoices for $75 for drop off container, pick up container, partial month service, service fees... and I never did or got anything from them. I cancelled the service before a container ever was delivered. So now after 6 months and 5 phone calls each month, I'm being contacted by a collection agency. How do I stop this insanity? My next step is to contact an attorney, and file harassment charges against them.

I signed a contract with Republic for 1 year and I had the same problems that everyone else on this site had (late OR NO pickup on scheduled days). Even so I kept the account for about 4 years and the original contract started at $65.00 monthly. By the end of the 4 years I was paying $148.00 per month. I Told them to pick up their container since we did not have a contract. The lady told me that I could only end the contract at certain times of the year. I explained that we had a 1 year contract and they should pick up their container because I had another trash service. She refused and told me that they would continue to charge me rental fees on the container. So I had to rent a U-Haul and return their container.

Unreliable service and inconsistent charges. I feel like this garbage service is holding me hostage and it doesn't matter how good my negotiation skills are with Republic. I am still a captive of this trash problem. Our dumpster is always full and I have bags of trash in my garage #HailSeason #Garage4CarsNotTrash. Our alley is in excellent condition and has been every week except one since January. We have been missed more weeks than picked up. I am tired of calling to complain, I cannot stomach any more excuses and I don't need an apology (although one would be nice). I just need a solution to this. I don't see any effort on Republics part to "make this right" and provide us some sort of option. It seems as if because it doesn't affect them on a personal basis they just don't care. Does anyone have any other trash company recommendations?

We canceled our trash & recycle pick up with Republic Services because we got a better rate with a local company. I paid the balance we owed and thought I was done, but then we received another bill of $30.47 to pick up containers. We have switched trash providers before and have never been charged for container drop-off or pick-up fee before. I told them we would not pay this ridiculous fee and the company said they would turn us over to collections if we did not pay. I called Better Business Bureau and they said I could file a complaint but if that is their company policy, there is not a lot we can do about it. We will never do business with this company again!!

I am moving in 4/17. I am paid up to 3/31/17. Received new bill, which goes from Apr. 1 to 6-30-17. I wanted to pay only for the month of April. Customer service said no that I must pay entire bill and wait for a credit minus $66.00 removal fee. I find this absurd. I have been a customer of Republic since they took over from Harvey and Harvey. I started out paying much less. Every bill is higher than the last one, with no explanation. Now it's up to 139.00. If I don't pay their removal fee they will send it to a collection agency. Can't anyone do anything about this. I cancelled service as of 3/30/17 my last pickup date so I am now without trash service until I move. I am in my 70's and my husband is 80 yrs. old. Goes to show how seniors are treated by this co.

Just a bunch of thieves!! Overcharge every chance they get. Worst customer service ever!! And then when they pick up your trash they throw around your cans like they are mad at it!! I can't believe the city made a deal with these scumbags!!

DO NOT USE Republic Waste Services! Cancelled my garbage pickup in January 2016 because there are cheaper services in my area. I had a $75 credit. Republic Services continued to withdraw funds, including an addition $175, even after cancelling online auto withdraw. I spoke to the company on 4 occasions over 2 months to clear up the matter, each time I was assured they would refund my money. They continue to withdraw funds.

I had no issues with them until the time I moved out of my house I was renting and cancelled services out of my name. I moved out on 12/2/16 and cancelled services that day. I was later billed in January for an attempt to collect the recycle bin. I called willing to pay if I needed to, but was told since I cancelled services on 12/2/16 that they would credit my account and I would not owe. I then received a letter from a collections agency on 3/4/17 trying to collect $115 from not paying a bill with Republic Services. I immediately contacted Republic where I spoke with Cecilia and she told me I had a CREDIT of $8.96 on my account and I should have not been sent to a collections agency. She told me she was sending an email while I was on the phone with her to Republic billing dept. and she told me to call back in a couple days.

Raised rates constantly until charging three times the going rate. Cancelled 12 days into billing cycle and received a bill for 102.58. Was charged a full month billing and a 36.00 fee to pick up their own cans.

Dear Blue Ridge Landfill, I would like to thank you for the other morning when my 10-year-old daughter was dry heaving in the car on the way to school because of the noxious gas odor coming from your landfill. Nothing like the smell of diarrhea and gas to wake you up in the morning. I think I speak for all of Shadow Creek when I say that we have had enough. Enough of walking outside and having an odor so offensive that sends you back into your house. Enough of laying in bed at night and wondering if you have a gas leak in your house and then realizing it's just the odor from the landfill seeping into your bedroom. Enough of not being able to walk my dog or take my children to the playground because the outside smells so bad. Shame on you for not fixing this problem long before it's made people physically ill.

Worst company ever. Has to be some of the dumbest drivers I ever met. I have a roll off at apt complex and instead of driver picking up old one full of trash they dropped a new one in front and left old one still full of trash. Had to call customer service which seems to be every week I'm on the phone with them for something a driver doesn't do.

Low price to get you started, changes without you knowing, try to cancel - republic really gets you then (cost you an arm and a leg). If you try and not pay the bill because you disagree, they turn it into effect you credit report within 30 days. This company should be investigated by the state of Michigan. DO NOT LET THESE CROOKS TAKE YOUR MONEY!

This is a "company" that needs to be shut down and ran out of the country. I'm a customer in Wayne County, Michigan. I have a small business and had a dumpster through this garbage company - big mistake! I've had their rusty dumpster out in front of my business for seven years. They claimed I signed a contract with them back in 2010, I don't recall signing any contract with them at all as I don't like to be tied into any sort of legal obligation without any good reason. My monthly charges started out at $58 per month, which has been steadily going up ever since 2010. My last bill in 01/17 was $109 for the month, oh they have it padded with all sorts of erroneous charges like environmental fees, refreshment fee $9? etc.

I've been fighting this for one year. They continuously fail to pick up my trash and recycling bin. I put them out the night before. When I go out to see if they're gone they're still sitting here with a junk in them. It is now Wednesday it's still sitting out there. I called, they promise today which is Wednesday. Well I left it outside it's still there with the junk in them. I do have Door to Door Service apparently it's not working. I'm tired of fighting this. I have rheumatoid arthritis. It's very hard for me to maneuver these garbage pails. I wish somebody would straighten this mess out.

If you own multiple properties the billing system is not designed for such unlike water and electricity. At one of my properties with the new garbage system all the houses have to take the cans to the end of the street and then play fetch as the new trucks can not get down the street. They leave stuff behind now. Customer Service is horrible and they just put a lien on your house even if the billing issue is a mistake on the company's side. So basically they got you by the balls. I'm shocked that this system is one the people of Vegas tolerate. I am assuming as the used to Mafia type people running the town.

I was forced to use Republic waste for my trash pickup because it was put in my taxes. Now I have a problem with this company. They have not picked up my trash in two weeks! They keep saying they're coming but never do!

Republic Services is the major company used through the south of Nevada, for commercial and residential. Here where I work they have the bad habit of missing way too much, it affects me personally for I am one of the custodians. The garbage piles up and we have no more room. They are prompt to collect the expensive bill, but to do what they get the pay for. It a shame that there is no other choice for us.

Last May 2016, Republic was picking up our trash and their truck attendant knocked over the large trash bin. When attempting to pull the bin up it dragged and scratched my son's car. I have been on the phone with customer service, managers and met with people numerous times to review what happened and to see the damage and have been trying to resolve for 8 months. Also gave them an estimate. Nothing has happened and I believe they have no intention of fixing or giving us money to fix it. I feel at this point I need to get the attorney general involved, report to one of the news stations and install cameras so if something like this happens again it is caught on film. I'm tired of big companies thinking they can get away with things like this. I will do what I need to do to resolve this situation. Hopefully it will also help others who have had similar situations with this company.

It started with the break-down of the vehicle that we used to transport trash to the dump. Could not find a local company to pick up trash because we are rural. Finally find out Republic can do it. I go online to sign up in September. I got a stock email that someone would contact me in 24 hours. Over a week passed before I tried again. Same email. Three days later I called in. They set up service telling me they would drop my trash container in 5-7 days and my pickup day would be a Monday. 10 days later we still have no can. I email them. I get a response. It should be there in a couple of days and pickup will be on a Friday.

My former trash pickup service was bought out by this company. Since then, the price for pick up has steadily been going up! Past $30 as of this past year. During a rough time in September I was late on my payment. The company picked up their trash can in early October during the time my wife was having our baby. I went ahead and signed up with a local MUCH LESS EXPENSIVE service and called Republic to see what money I still owed. With no call back or further statements, I assume my account paid up.

Truck number 2002 written at the back of the truck. Lincoln Elementary School between 1:00-1:15 PM 1/13/2017. Truck driver is rude! I was driving in to the school pick-up area to pick up my son and the truck was making the round. I'm waiting for the truck to finish dumping the trash. The driver came out to push the 3 bins back to its place and his big arm waved like telling me to move like a boss because he will back up. He's face was grumpy and kind of angry. Did not even say thanks! Bearded old guy. RUDE RUDE RUDE!

In November my online account had a zero balance correctly since I pay ON TIME quarterly. In December it added 78.43 (which included late fees/admin fees) and a charge of 63.18. All of which was wrong since payment wasn't due until January 4, 2017. And total read 144.43. Called 12/17 and after many questions not being answered. Was told it was being taken care of. Was told system only updates once a month which turns out to be wrong since on 12/26 called again and told it was taken care of. 12/29 finally takes off another 66.00 leaving 113.43. Regular quarterly payment posts on 1/6/17. But still leaving the charges of 50.25 still owing.

We have had Republic Services for about a year or so. We have never had any real problems other than drivers driving way too fast down our street. Until recently... The week following the Christmas holiday (so you know we had a lot of trash) my husband and I set the trash out at 430am that morning of our service thinking it was a normal trash day. So Wednesday came and went and our trash still stood (Now mind you, we live rural where there are lots of wild animals that would love to get into our trash. Not to mention it is colder than you know know what out here...NW Wisconsin). So we looked at our schedule and thought that maybe since we had a holiday on Sunday that they were running a day late. So we called and got someone in AZ I believe who reassured us that we were on the schedule and that they would pick up that day.

They try to find anything to raise the price or charge you for stupid things like refreshing dumpster. $9 each. They raise the price and we have to keep calling them to change the rate. They charged us $55 extra because there was some trash over the line which was ridiculous. They don't give us no money back when it's empty. They should have called just us to inform us some bags were over the line we could have just stuffed, pushed down back in instead of charging $55. They are money-hungers. You want to get screwed than get this service. WE are canceling our service once our contract is over. Ridiculous company. I wished if I had looked at the reviews before. I wish there was negative star.

After the worst service imaginable, like having to call every week for the compost pick up, being instructed to haul more than ten bags to the front and then the back and then still no pick up, to be punctuated by eight days of calls end of season with no pick up of mounds of leaves, being told to wait for next year, I cancelled service. I wasn't a customer for a full year. Now, 21 months after canceling, I can't get them to stop calling me about holiday pick up changes and emailing me the same. Emails, calls, receiving assurance it would end only followed by their repeated harassment of calls. I've now contacted my state Attorney General and reported them to the Federal "Do Not Call" registry. I've never received such horrible service. Oh and they charge to have their bins removed! Never use them!

Of course, once contracted the company can do anything or nothing for their consumers, with no recourse available to the customer. Now, as there are no alternatives, my only recourse is to put what I believe is this useless post, and petition my town to change their contract. I think this will be to no avail anyway.

My account was cancelled by mistake. Clearly an error on their part. They took the trash and the can. I thought the can was stolen. My account was closed by mistake. They had to reinstate my account. After 8 calls and 3 weeks later, still no can... 8 calls... I called and told the supervisor if I don't have a can out in 24 hours, I will pack the truck and drop the trash on your door step. I'm holding for a response.

We received email from them regarding declined payment, then call them try to make sure the payment method is right. Sandy - hang up two times and put me on hold for 12 mins. Tasha - so rude!!! Joyce - keeps talking, doesn't want to listen, then hang up my phone call!!! Jay - finally he's the only one tell me what's that email about. He's blame my accent and insist to charge me $3.72 fee which is their mistake. I wish this review able to accept zero star!!!

I would like to thank Rabanco (Republic Services, waste services) that they resolved the issue for me. Good job Rabanco! Thanks.

I have been a customer with this company for over a decade. I called to cancel, finally, because they just kept inflating their prices over and over again. Meanwhile, my service has been mediocre at best, my address hasn't changed, and my trash output hasn't changed. When I cancelled, I was told I would be sent a bill with a pro-rated amount due, since I wasn't going to be using the service for the usual 3 month period. MONTHS later, I am sent a final notice from their "collections department", stating that I have not paid my bill despite "multiple written notices". Really? I have excellent credit and have never been late with a payment in the years I have been with this company. This so called "final notice" was the first bill sent to me. No phone call, no email, nothing certified. Disgusting. I will never do business with this company again.

For my business it was absolutely horrible. They dropped a new container stating the old one was rusted. I talked to the driver who said it was a complimentary. My business was then charged not only $200 for the container but also a high fuel recovery charge. Called and had to fight to get the $200 removed (thought) and the fuel recovery dropped. Never happened. Called back and finally after 45+ minutes received a supervisor. For my personal home service also horrible! Had to cancel. They did not p/u 4 times and then asked for the credit - was told do not give credits.

It pains me to have to provide even a 1 star to complete this review; they are undeserving of any star. This company continuously misses scheduled pickups and does not seem concerned when you contact them to complain. After the 4th missed pickup, my complaint was elevated to corporate. However, I never received a return call and my pickups continued to get missed. Finally, I canceled my services. To date, I am still waiting for them to pick up the trash missed over a week ago, despite 2 phones calls and 2 scheduled pickup dates they have come and gone. I have found a new service but still need for them to pick up what was missed. I don't know how Republic Services stay in business. I have decided to forward my complaint to BBB. Dealing with this company is exhausting!

Thank you Consumer Affairs.

I've had to call Republic Waste numerous times to have them actually empty the trash receptacle, only to be disappointed the following week during trash pickup. I haven't had any satisfactory answer as to why this happens (for 5 months now) and will look to see if other options are available in this area. Their service is HORRIBLE.

This company services is Horrible. I don't know where to began. They've missed my pickup a few times without notifying me. The reason was they said their workers were running behind and they couldn't pick up until following day and of course that was told to me after I had to call in to them. I also made a payment to them about 3 weeks ago and I was wondering why the payment wasn't drafted out of my bank account yet. And I called the company and the young lady explained to me that my payment was made and I was fine.

Republic Services raised our monthly fee without any notice, just sent a bill. When I called about it, they said they checked with other local services and needed to raise it to be competitive. I canceled our service and switched to another local service with a price lower than what we previously paid Republic Services and very much lower than what they are now trying to charge people. I was told they would send someone to get the container, but then they sent a bill for doing this. That container was provided as part of our service, for which we paid a monthly fee. If they didn't want to pick it up, we would have kept it. I refuse to pay for them picking up something that belonged to them and was paid for monthly. They are now threatening to send our names to a collection agency. They lied about the local services' prices and they are just out to charge people whatever they can.

Ever since the City of Dickinson contracted with this company life has been hell. They miss pickups, lie about everything, stopped service for no reason, sent a false claim to collection agency, overcharged me, refusing to correct, and now hold the threat of stopping service if overcharge is not paid which will lead to city shutting my water service. Doesn't that sound like extortion? On my last attempt to remedy by phone they hung up on me.

This is the second time since I moved in that they have not picked up my trash. I just moved in. I have boxes. Sometimes I use the boxes as trashcans to put trash in so that the whole thing can go on the truck. Not with these trash divas. If the box is too tall (like 3 feet), they won't take it. If it's heavy (I'm 62 and I put it curbside myself), they won't pick it up. If there's anything that they don't like, they won't take it. If they might break a nail, they won't take it. If it's the wrong color, they won't take it. They are a bunch of lazy trash divas, and when their contract comes up for renewal at our condo, I will recommend that we go with someone else. I'm on the board.

I called them Tuesday 10/4/16 and told them my trash (nor the neighbor across from me) was picked up. She said they would try and get someone there by Wednesday evening. She looked and said the driver said it wasn't at the curb. My can was out there since Saturday evening, I told her that wasn't true and that they just missed our street. Because it was a lie, I made a complaint and someone was to call me back, they haven't. I have an extra can (fairly new) that I just use for clippings. They came by Tuesday evening and crushed the extra can. It was a company with another name and she said it was also theirs and they weren't responsible for my cans. I have put it out before and there was nothing wrong with it. I asked to speak to a supervisor who was suppose to call within 24 hours and again hasn't. When they picked up my can, they left my neighbor's. We are the only two on the block who use them. They stink.

If you are one of the unlucky victims of having to deal with this company I would recommend running as fast as you can to look for other services. Not only do they change service agreements in the middle of the billing cycle they fail to pick up trash and recycle on a regular basis and fail to follow up. When they do pick-up they leave empty cans in the middle of the driveway, in flower beds or worse in the road. Calls to customer service are a waste of time as nothing they promise is ever carried out. The worst part is if they owe you money for any reason they hold it instead of refunding as they promise to do. This is the worse trash removal company by far in the last 30 years that I have had service with. Look at all the BBB complaints!

Since signing with Republic Services Waste Management our nonprofit organization has experienced fraudulent charges, been overcharged, had a rate increase almost every month, went without garbage pick-ups on more several occasion (then they tried to charge extra because they had to pick up on an "off day" to make up for the day THEY missed), have had our driveway and drain pipes damaged by the dumpster driver, have had to twice move the edge of the dumpster off of the road where it was placed (after being dumped) in a very dangerous location to automobile drivers, and have had to pick up trash strewn all the way down the road from the dumpster truck driver's sloppiness. I have called their office numerous times to try to resolve these issues but your hold times of 45 minutes to 1.5 hours are outlandish. (The IRS actually answers the phone faster than Republic Services.)

Ending service after 13 years - 10/3/2016 spoke to customer service Shawna and manager Amy. Stopped my service a month ago due to moving out of state. Was told I would receive refund for months not used and then get a bill to remove containers which was never disclosed and we are being billed for it now. Customer service and management were very rude and unprofessional. We have had consistent overcharging billing issues that takes months to clear up, and if you wait for a credit they interrupt your service for nonpayment. They are not willing to work with their customers. I have never been treated so poorly. Also, being charged for pick up of containers that are still at the residence. My advice is to steer clear of them.

Our church canceled service with Republic when their competitor offered to take over the waste service. Unknown to the competitor, they were bidding our service at 1/3 of the cost of Republic. After checking previous bills, I discovered that Republic had been increasing our bill approximately $50 per month for the previous months. I contacted the Republic representative to cancel service, and ended up in an argument in trying to end service and have their container removed. Robert, the rep, stated that ALL charges had been paid-up by us, and that the can would be removed.

We are a 55 and older community who signed up for their trash and recycle disposal. We have been loyal customers of theirs for 14 years. Every 3 years we sign a contract with them at a very low rate and it slowly creeps up until it is double what we signed up for. We recently decided to cancel with them and they want to charge us 500 dollars to remove the bin, and $1,270 for "liquidated damages." They are stealing from old people and trying to hold us to a contract that is completely illusory. It's criminal what they are doing. If you do sign a contract, and do not send certified mail to them 60 days before the end of the term, it automatically renews you for another 3 years. Do not fall for it! Do not sign up for them. You will regret it immensely. It is a huge headache to cancel, and a tremendous waste of money.

We were obligated by the city of Dickinson to use this trash company. The rate went up. We had a Very good company with an excellent service Best Waste but the city officials made a good deal with Republic and we keep paying late fees and reconnection fees. Now I am going to have them get it automatically from my account. I live on SSI and we can not be paying this high rates. They are the only authorized company around here. Where can we complain If the city officials and government are getting a cut off this company by not letting other companies take our trash. We have no other choice and they do not pick up the trash as they should. We need other companies around here but city officials won't let them. What can we do?

We recently decided to change trash companies due to cost. When I called to cancel my service they told me I would be billed $30 for them to pick up the trash cans. When I said I would not pay this and just keep the cans, they said I would be billed $100. This is totally outrageous, the trash cans were not even Republic cans. I had also called a few months back to try and lower my payment, I was given one amount and then when I called back to change to that plan was told that price was wrong. Stupid me for staying with them so long.

At the end of July 2016, my trashcan was taken from outside my residence. I called Republic Services to order a new one, and the lady I spoke with was very pleasant and said it was on its way. 2 months, 6 phone calls with 6 different representatives and 1 supervisor later, I still do not have a new trash can. Every time I have called, the representative is very nice, but ultimately not helpful. Allegedly, multiple "cases" have been submitted, but every time I call, they have no record and are "appalled" at how long this process has taken. I have offered to come pick the trash can up myself, but was told "I don't even know where they come from".

I have had 3 different experiences with this company in the last 3-4 months. The 1st issue happened when I placed trash in front of my home and everything was picked up except one bag... apparently deemed too heavy and not worth picking up. I left it out there and luckily the following pick up day they took it. The second time, I had my trash out in bags and in my trash can and nothing was picked up. All my neighbor's stuff had been taken, except for mine. I called and the first thing the woman on the line asked was how it was out there and how many bags I had in an accusatory tone. I explained and they arranged a pick up.

Called several times to resolve billing issues. No follow through, lied to, no follow-up, customer service reps did not care about anything that I had to say. Charged for services not used and charged an enormous amount for container pickup, $55.00 for waste container and $16.50 for recycle container.

I was not pleased when the City of Shakopee, MN changed their trash services to Republic Services. It's been a nightmare from day one!!! The most recent thing that set me off was double charging me (homeowner) and my renters for the same account. They charged my renters who paid in full for a year (awesome) and myself for the same account and services. They never caught this issue and let it go on for 4 MONTHS. I cannot believe someone didn't catch that they were charging two people for the same service on one account?!?!

After about a year and a half, I am disgusted with this company! Never a correct bill, never good customer service! If I could give them lower than one star on this rating, I would! They don't deserve to be in business. They have a contract with the county, so they are the ONLY option! If this were anything other than trash, they would be shut down. I saw in the news today, the State of Washington filed a lawsuit against Comcast for deceitful business practices. Wish our state would look into Republic Services! My only option is to cancel them and haul my own garbage, which I am seriously considering!

I recently moved to the country and had trouble finding a trash service. I called Republic Services and left a message that I needed a quote for their service. A week later I received an email that said the charge would be $27.42 monthly for a once a week service. I then called them and told them I would like to set up a new account. During the call, I was never told that there would be additional fees charged each month. It took 2 weeks to receive the toter that they insist you use.

Am very upset with this Company about charging me for my neighbor trash and removal of their trash cans. I tried to explain it not my bill and customer person keep saying it my bill. It not my bill. Am very upset with this woman. Hear the story. I moved out of Readington NJ for 2 years. When I moved back I called and ask them to start my service again. Well, never had problem with this company until I can't login to paid my bill and then my problem started with customer service lady accused me of giving the wrong information. I tried to explain when I started service back up I gave all the information. Am still upset with this lady with her accused me of this

I have had Republic pick my trash up for 4 years. It started at 103.00 per month and they increased that sum to 265.00 per month. I found someone else to do it for 90.00 per month. I called to cancel and they said I couldn't. I was in a contract. It turns out they put in contract that it automatically renews after 3 years, but they kept increasing the price. These people are no good. Beware of them. They are putting me through hell. Get out now or don't ever use them.

The drivers are great but the office customer service is not so great. The price keeps going up so we called to cancel service. We cancelled service in the middle of June. We were told there would be a credit for partial month but there was not. We were told to have the tote ready for pickup. It has been ready for a month now. We also are being charged $20 to have this tote picked up, besides the monthly fuel charges. We called to clarify the pick up of the tote again today. It will be scheduled. It was supposed to be picked up within 10 days of end of service. We already have another trash service with another tote. NO CREDIT AND ADDITIONAL CHARGE TO STORE THEIR TOTE FOR THEM. Bad business practice.

When I opened my business in 2010, I was required to switch my residential account with Republic Services to a commercial account. In 2010, this company had all their containers and the rates associated with them available online and it was easy to determine what size dumpster I would need and how many days a week I would need pick-up service. After careful consideration of the options available, I chose a 4 yard dumpster container, along with pick-up service 2 days a week, for a quarterly-billed amount of $600 + a nominal container charge. I had to call customer service to formally execute the contract. (This service is no longer available online. You have to call them for assistance.)

I am very disappointed with the type of customer service that I received from this company. I called to question about the extra charge on my bill for a "call back" service because it did not get pick up by the driver on service day when the compost bin was out on the curb the night before. I did not appreciate the accusatory tone that I got from Terra, the service representative, that we did not put the bin out by 6 am. Even when she told me that the charge can be removed based a dispute, she still insisted that we were at fault. The unprofessionalism displayed by your service representative was really uncalled for. I called to complain about her the following week, and I got the same type of treatment from the supervisor, Angela.

Republic Services bought our former trash company where we were We are Pay As You Throw customers, meaning that we pay in advance for stickers to attach to each trash bag when we put them out for collection. Republic's introductory letter assured us that they would continue the Pay As You Throw program as run by our previous company.

I want to retract my complaint towards this company. My complaint is against Waste Management, not Republic Services. I have never done business with Republic Services and apologize for the negative review against them as I have no association with them and never have.

They continuously do not pick up my garbage. They were supposed to pick up today, 6/3 but never showed up meaning my garbage will sit out on the curb all weekend as I can't bring back into garage as it's too hot and will cause an odor. Continuously! Something must be done. I've just looked up reviews and there are so many complaints. Please please do something for us!

Resolved.

Just cancelled my service! Trash didn't all come out of the container when they picked up today. Called to complain. Found out it's my problem! All trash, lawn trimmings must be in plastic bags. Crazy. Took 33 minutes on hold on the phone to get somebody. They just slipped an increase in their billing without notification. Not a customer focused company.

Get our trash picked up 1 time if lucky and pay for 4 times a WEEK!! Increases every 6 months. Now they are charging an administrative fee!!! REALLY. NOW I PAY THEM TO BILL ME? Fuel fees, environmental fees we just added it up. My bill is 30% fees!!! Fuel is at 5 year lows and I still get charged? Why is it these guys can add on fees to the tune of 30% because they cannot manage their business and costs!! I'd never be able to pass this on to my customers. When we price we have to take into consideration all of our costs and if something goes up we cannot add a fee!!! Next I'm sure I'll get a teamsters fee a 401k fee. Hey even a labor fee because they cannot manage their business costs and expect the customer to pay for their mismanaged operation!!! Total crap. I'm switching back to a small company that knows how to treat a customer!!! These guys are worse than wise guys!!!

They leave garbage, even if it is right next to the bin. When you email and tell the company, they tell you they don't have enough information and close the complaint. Sheesh, how much effort does it take to pick up broken down boxes or an extra bag of trash, or take someone's complaint and do something about it? It's very clear they take little care in their jobs or customers.

Contracted with Republic for large dumpster needed for home renovation. Dealt with Kevin ** as salesman. First contact on a Monday, said he could have dumpster next day. I scheduled for Friday as I had arranged for several people to come help. Waited all day Friday but a no show. Called Republic late Friday but no one knew anything. I left a frustrated message with Kevin who called back late in evening to his credit but he had no idea. We communicated several times but he was not able to determine the problem except that someone changed the schedule without telling him.

We have been with this company for over 23 years. Their billing department is TERRIBLE. I WAS set up for autopay but someone decided to take double payments out of my account several times. It was a mess to try to straighten out. I opted out of autopay and just paid my bill online... EVERY time I paid the bill online a day or two later I would get a call from this nasty woman named KASSIE in collections who would threaten to take my dumpster, etc. When I informed her to LOOK to see that the bill was paid she would never apologize but just hang up on me. This happened more than once!! Today I had it. I had them come and take my dumpster and am going with Fayette Waste.

I've witnessed the crew leave trash all over the ground even when it's in bags. I understand that it overflows sometimes but if you can urinate by the dumpster you can take a few minutes to throw a few bags into the truck. What a lazy crew.

I called to cancel my service at the end of the quarterly billing cycle. The woman I was speaking to got very upset with me when I would not give her a forwarding address. After already paying my bill for the next three months I didn't see any reason to give her that information. After reading the reviews here I see the forwarding address could have been used to charge me the hidden $20 pick-up fee. Thanks to all who exposed that fee. I certainly will not be giving them my new address.

To cancel garbage service with this company they charge $20.00 a can to pick up. This is a hidden fee that they fail to release. I have two properties next door to each other. Both have two cans. To have the cans picked up Republic wants $80.00.

There is honestly nothing good to say about Republic Services. They constantly do not pick up our trash. They do not pick up trash if it is a light drizzle. They sometimes only pick up the county trash bin and leave our personal trash bins full. I have requested twice now that bulk items be picked up. The first time they told me they couldn't pick up the small wood table I was throwing out until I called back to complain. The second time I scheduled for a small couch to be picked up and they never showed up! The worst part is they only pick up bulk items one day a week and the day all depends on where you live. Ours is Mondays so old couch literally sat in the Florida heat and unpredictable rain for two weeks!

This company constantly increased my rate every year since the day I started using them. When it got to $750/month for dumpster service, I called to see if we could get it lowered. They dropped it to $250/month. So I had been overcharged by $500/month for several years. A couple of months after the rate reduction they tried to increase it by about 20%. I called and complained and they dropped it back down. Now they have added a "container refresh" fee. That is where they charge you $9/month and will come out once a year to swap out your container. Since the normal charge of swapping a container was $85 this seems like a bad deal. I am about to go to battle with them over this. I wish there was another company in my area that I could deal with. Republic would never see another dime of my money.

Undoubtedly, the worst Waste Management company in existence. Ever since the city of Jacksonville FL has hired this company, the service has been bad. The fees are charged to the citizen on their property taxes so there is no way to get a refund for loss of service. Filing complaints with the city and Republic's site has not resulted in one return call or email response.

I'm very, very unhappy with Republic Service, this is the worst service ever. Last month their service workers came to my home to remove the trash and along with the trash bins they made their own decision to remove my $200 grill that was covered under a tarp. I have called the local office several times and received no callback. It wasn't until I had physically go to the local office twice before I was able to speak to someone. However the supervisors over the workers did acknowledge that he spoke to their drivers and they did state that they took it and now it's in many pieces. I told the supervisor that I want my grill back or replace it. He stated that he will have call me back himself later that afternoon.

This company is the worst company that I've ever had to deal w/ as a business owner. I have to constantly police my garbage & recycling being picked up. Most weeks only 1 is picked up. Sometimes I call & they say the driver said they picked up when they didn't or they say the driver noted a problem but if that's the case why is the other service done? I still get charged for services whether they pick up or not. They always leave the gates open & have damaged the company van because of it.

Republic Services company is the perfect example of the hatred of Monopoly. Been the only trash removal service in Las Vegas (maybe in other cities too), people have no choice but to use them. Unreasonable charges and extremely bad customer services. There is absolutely no negotiation with them, either you pay them or they stop your service. Wish there are other similar services to switch from!!!

There needs to be a systematic firing from the top on down at this place. I've never seen a company so mismanaged as this one is in Las Vegas. The only excuse for service this bad is the apathy that comes with a company that's connected to a government contract. Time to attach a performance clause to these freeloaders.

I am a Property Manager and we currently inherited their service because they are the only option the City allows us to use. Their people are seriously unqualified to figure or read accounts, they apply your payments to incorrect accounts numbers and then send you interruption notices. I have been trying to have someone accurately apply our payments and it's been over a month and they are still incorrect. Do not use them - worst trash removal service I have ever dealt with in my 15 years in the business!

Trash pickup service was fine, but customer service is a joke. Good luck trying to cancel your contract. Contracts auto renew, customer service cannot cancel over the phone, must be done by reps that never call you back. Finally had to send by certified mail!! Do your company a favor and go with a different company and avoid the headache!

I signed a contract with Republic in September 2008, and their service began. It is a 36 month contract which automatically renews for periods of 36 months. They frequently miss pickups, and when we call they charge for an unscheduled pickup at 140% of the monthly rate -- this is for a pickup which they missed. Now I call to give notice that I am not renewing, and they claim my contract did not start until March 2015 and they say it renewed until 2018. There is no date on the contract, and they never sent me a copy which they signed, but I have the fax confirmation and their service began in 2008. This is the most Unscrupulous business I have come across in many years.

I've tried to cancel their service due their poor customer service. It is very difficult to speak or get a reply from their account manager. Customer service will not put you through to a supervisor. To cancel services to my 3 buildings I was advised that I could only do so by certified mail.

This is the reason that people feel the government is corrupt. Because Republic Services has a contract with Clark County that gives them a monopoly, They are required to give no customer service and attempt to make charges whenever possible. They do as little communication as possible to trap you into charges because they know you are no recourse. When you attempt to talk to them, and explain maybe they would prefer not to have awful reviews and upset customers. They say we are a utility so we shouldn't have competition. Anyone that would allow open competition or a chance for other companies to provide better service would get my vote. Zero advertisement budget (because everyone is forced). Zero customer service hires (because what are you going to do.) Zero intelligent management (because why pay someone smart when dumb work for cheaper).

Let me say that Republic Service is the worst!!! They bought up all the old good companies and made them poor. For the last 4 months I have to call for a pick up and receive a story every week. That's after 15 years of dealings. This is what gets me, I get home last week and find my cable wire torn out of the side of my home, damaging siding pulling out the side of the house. I tried to find out how it happened and no luck. Guess what. I called today as usual for my pickup which is on Monday and I was told they would not pick up because of the wire situation last week.. Aha I found out who DID it and I have that in my email. Thank you very much for the info. You would think they could have called me and let me know they DID the damage but I guess not. When I found out they damaged my home I quit the service right there and am pursuing options... Do not use republic. They are the worst!!!

In 2015, Republic took over service from Varner's. During the winter month's, they would not pick up our trash stating their trucks cannot travel our roads. They offered a credit to our account. I called them several times getting nowhere with the credit they offered. Then around towards the end of the year, I told them they were not getting any more money until they credited our account. They were then clueless of that offer. They ended up just cancelling our account. Their customer service is rude. I called them today and they told me that they cannot accept our container (which is exactly like theirs) and we have to rent one from them.

Not reliable and more expensive.... They were frequently late or did not pick up trash on established trash day. They also did not pick up extra trash next to the bin when the bin was full because we didn't receive a pick up. They are also a lot more expensive than other local companies and have fewer pick up days.

Trash and recycling scheduled for Monday pickup was not picked up on Monday or Tuesday. The entire neighborhood has all of their trash and recycle bins out yet we received no phone call informing us there would be no pickup. I called customer service to follow up and their response was they would pick up the trash on Thurs but would not pick up the recycle products this week. I asked for a credit and was told we would not be entitled to this as it was weather related. How ridiculous when Republic charges us extra for leaf bags and other items. I miss LECK! They were so much better! Republic services is awful and they could care less about their customers!! Check out all of the complaints!

Apparently our bill was paid late this past summer but in September we started getting an invoice for $25 suspension fee, though we had now paid our bill which covered services until June 2016. I attempted to pay the bill via the number on the invoice - didn't work and also set up an online account which didn't work. My service stopped in November and at that time I tracked down a customer service representative. First I explained how I was confused with charge and that I had attempted to pay the bill. At this time I am now being charged $50. She said "you only owe $25 and you are paid through June."

I am ashamed to say that we remained a Republic Services customer way longer than we should have. After many years I cancelled our service at the first of the year. The lady that helped me had to put me on hold to find out how to cancel services. I would think that would be something they all would well know. I was ASSURED that we would not be billed for the next quarter. Guess what? We were billed! I called again, and was ASSURED again it would be taken care of. Guess what? It wasn't. I had to get my bank involved to get my money back. The lady at the bank had much dealing with Republic and was not surprised. How many customers do they just keep billing without the customer realizing it? I'm sure they depend on just that happening. Crooks!

Had a interview with Republic in June for a position with the maintenance manager and discussed the job and 2 weeks later he called me back saying that he wanted to further pursue with me. So I met with him and we came to a agreement on what we both wanted out of each other. So the day before my start date he calls and tells me to be at work in the A.M. for training. After my day of so called training he tells me to report to work the following day in the evening which is not what we had agreed upon but didn't bring up the issue.

When I initially signed a contract with Allied/Republic Services, the agreement was for one time pick up a month for $45, since I referred another customer. Well my bill has been steadily creeping up over the years and sometimes we get behind, as my husband does seasonal work. That being said, their treatment of their customers is pretty terrible. Don't try to call their collections agent and then try to talk to customer service, because you will get two different answers. I was told that I was paying for a month ahead when I caught my account up, and it turned out that month was actually only the last couple of days I. August, when they finally replaced our dumpster THAT HAD NO BOTTOM IN IT (so trash would fly all over our land). I assumed this meant September was taken care of and apparently this was wrong...because months are only a couple days now.

I am the VP of a condo HOA and we were stuck with this company from the old administration. They are horrible. They routinely miss pickups, and as a result people leave their bags outside the dumpster, since there is no space, because they did not pick up the trash on time. Then you call them and when they finally come, they empty the dumpster and leave the bags. I called them personally and they said "Drivers cannot get out of the truck." Imagine that, a garbage company that does not pick up the garbage. So another crew has to come and pick up those bags, and then they charge us for the extra service. If they picked up on time, there would have never been a bag outside the dumpster. This is the worst company I have ever dealt with. Their license ought to be suspended, and every one of their executives ought to be thrown in the dumpster, of another company of course. That way we know they will be disposed of properly!!!

I called after weeks of being woken up by Republic Services between the hours of 4:20 and 5:10am. I called once and email a complaint a second time. Neither time did I receive a reply. We do have a noise ordinance between 10pm and 7am. And in the last few weeks, the garbage truck, emptying a bigger garbage can at a daycare, has actually started banging the metal can against his truck numerous times making an even bigger and louder and longer noise. I find the company rude, disrespectful and unethical.

Damaged my Trash Can. "We don't run over trash cans." The dumb ** manager called me back to yell and argue with me about how he wasn't going to replace my trash can his workers FED up. They come down the street like it's The Last Day On Earth everyday!

For years on and off, I have picked up after the garbage person when trash and yard waste has fallen out of the can and been left in the street and I have not complained. Then recently I received a bill from Republic Services for an "Extra Can Bag or Box." I was surprised because I did not place anything extra out to be picked up nor was my garbage container overflowing. In fact, it is rarely full at all. I called and to my surprise was told I was charged because my lid was not totally closed. This really annoyed me. I know my lid was not open, but don't know if it was cracked open an inch. I have been a good customer and don't appreciate this kind of service.

I became the building superintendent a year ago and just noticed in our budget that we paid $931.00 last month for a four yard dumpster with four pick ups a month. I could not believe what I was seeing. The biggest competitor quoted me $76.47 per month. They really charged in one month what Waste Management would charge for a year. I was able to get corporate on the phone and complain to Joe Burkel in charge of customer experience and my phone began to ring. The local guys met with me and offered $1800.00 credit after they overcharged us $17,000 in just the last three years - assuming we were paying $150.00 per month. This story needs to be on 60 Minutes!!! If there is anyone out there who wants to help me expose these crooks call me.

I signed an agreement in 2010 for $45 a month with a verbal agreement to end the service at any time. By April 2015 the rate had risen 300% and I called and cancelled service, but they continued to bill me for 4 months. Of course, there is more to the story but the bottom line is Republic has seriously questionable business practices. I am suing them in small claims court.

I am a very fair person and I am pleased to say the company Republic Services has resolved my issue. This is my honest review and I was very surprised when someone from corporate contacted me. I am very satisfied with how my complaint was handled and the fast response.

Last year renewed our contract with Republic Services. Negotiated a rate for year one with a 6% cap year 2 and 6% cap year 3. Got my first bill and had a 30% increase in the 1st month charges. Called and got the run around. Finally got hold of the sales rep for our area and she proceeded to tell me I don't understand the trash business. They can increase their rates yearly whatever they want. Told her I have a contract stating the cap increase per year. Then said she was new and didn't know what the contract said, would call me back. Never did, I called her and she acted like she didn't know who she was talking to. Asked for a manager and was told they would call. Never happened! They broke the contract, and won't stand by it. They are the worst business to do business with. If I ran my business like them, I would be out of business. DO NOT USE THIS BUSINESS. They lie, overbill and don't honor the contracts they write. Absolutely awful!!!

Incorrect billing - billed for additional dumpsters that we don't have; refusal to pick up the dumpster we do have 2 months after requested (the dumpster is still sitting here full). The situation has yet to be resolved and getting in touch with anyone in authority is impossible. We've been attempting to get the invoices fixed for 4 months now, to no avail. Avoid these people at all costs.

I have more garbage than what fits in the dumpster provided. I had 13 years of great service with Trashaway. Now the City has opted for a crummy company that only picks up once a week. I'm paying the same that I paid before for less service. What a rip-off! Thank you City Council! Thank you City Commissioners!

For 2 weeks now I have been having to call Republic Services to pick up my garbage because they forget every pick up date! I call them and tell them they missed my garbage and they say it will be picked up that day, 2 days later and it's still there! I call again and they tell me to wait till next pick up date which they forget to pick up again! So very unprofessional!! Please people don't waste your money!!

We mailed a letter to Republic Services in August to cancel the dumpster services agreement that would end in October. Called them today to verify the cancellation and find out when they are coming to remove the dumpster and they claim they never received the letter and refused to cancel the service - instead they are proceeding with an automatic rollover. The sales person R ** REFUSED to do anything. I am resending the letter to them via certified mailing and sending copies to their headquarters. I have also emailed a copy of the letter to R **. The agreement will not rollover until October, since it was signed on 10-1-2013, so they still have time to log into their system and CANCEL the agreement. Not rocket science - they just REFUSE to CANCEL the agreement. By far the worst company to deal with. DO NOT SIGN ANY AGREEMENTS WITH REPUBLIC SERVICES EVER!!!

I have been using Republic Services for 15 years for a small mobile home park I purchased. In the beginning the rate was $175/month. Over the years they regularly increased the monthly fee, at one point adding in a Fuel Recovery Fee. I stupidly believed these increases were due to their increased operating expenses. When it got up to $750/month I called to see about getting a rate reduction. They dropped it to $200/month and a Fuel Recovery Fee of $50/month. So I had in effect been overpaying $6,000.00/year for many years. And what did they do to make up for the overcharge? They gave me a $2,000.00 credit. And now, only 2 months after signing the new agreement, they increased my rate by over 30%. I am fighting it this time, now that I know what kind of company I am dealing with.

I found a deal online through Republic services to get our trash picked up on a weekly basis. Signed up and received an email stating that they had received my info and we would receive the containers within a week. Everything was going well until we received our first bill only to find out that the $13.25 per month deal was not a deal at all. They also added Administration charges, container delivery charges on both trash and recycling and a huge fuel surcharge. Total for 3 months over $77. Nowhere close to $13.25 per month.

Between the streets of Loxley Dr. and Southward in the alley trash has been dumped from 240 Loxley Dr. I believe the house is being remodeled. Now the people are walking the alley and are filling up all trash cans. Last week the same thing happened and you guys had to bring a truck with claws to clean up alley because people could barely get through from all the trash that was dumped. It looks like everything is bulk. Something needs to be done about this.

The absolute WORST company ever!!!!! So my pick up date is Tuesday for my area. Every single week I have to be calling in asking them to come and pick up my trash because the driver missed it! There are 7 other houses on the same street getting serviced but mine! And on top of that they take another 2 days to come out and get mad because the trash is overflowing, and when it falls they leave it on the floor! And now it has not been picked up for 2 WEEKS!!! I called and they said "within 24 hrs". It has been another 3 days and still nothing! I called again today and they said "unfortunately because of the holiday weekend it won't get picked up till tomorrow"... Neighbors' dogs are getting at it and I have to constantly go and pick garbage out of my front yard. I called about getting a refund for the month and they said "oh no, we can't refund your money and you have to pay $20 for us to pick up the can"... Crap service. Absolutely crap.

I spent over 3 weeks dealing with this company over trash pick-up. I made a payment online through their billpay for July. The transaction went through on my end, but Republic Services says (1 month later, and only because I called and asked) that the transaction was declined by my bank. I double checked the account, made a payment again in August, and lo and behold, it was refused again. I thought it was just a banking problem; turns out that Republic Services does NOT have a verified website, that they allow clients to accidentally add non-numerical numbers to their account #'s online, and that really screws with people. So, instead of Republic Services online billpay recognizing that the card # is invalid, they try to bill it anyways.

We have never missed a payment or placed our trash on the curb late, yet this company failed to pick up our trash. We contacted them immediately and they wouldn't send the driver back to pick it up. We contacted them everyday for a week and everyday they told us they were sending someone out immediately. The complaint dept was completely unprofessional. Instead of fixing the situation they made excuses about why they didn't send someone out the day before. One day they claimed that the drivers truck broke down (apparently they only have one garbage truck) - all day long we can see their trucks passing by our neighborhood but none ever stop to pick up our trash.

I called garbage office in the middle of the month July 2015. Told them I was tired of paying so much for trash pickup. I only produced 1 bag a week, and they were charging me 58.00 dollars a month! Well, they stopped picking up my trash but they didn't stop taking out my auto bill payment! On top of having to call them back up to cancel that problem, they charged me 35.00 to pick up the little trash can! These garbage companies can kiss my butt... I can burn my trash. The trash pickup in the city cost twenty dollars a month, and they pick up TWICE a week!!!

Not only was my trash not always picked up on time, I should have cancelled it right away because it took them 3 weeks to deliver the dumpster. Then their customer service is horrible and they automatically will renew your contract and you go through heck trying to cancel it. I'm still trying and have given them certified mail notification. Ugh! What poor service!!!

I always pay my bill timely and check my bank account to make sure it cleared. I sent them a check on July 4 that cleared my bank on 7/10/2015. On 8/5/2015 I get an additional invoice with a late fee. I called and was told they never received my payment. I got a copy of the check and it was not endorsed. So whoever has the job of running the checks through the machine failed with my check. I took a copy of the check and my bank account statement to them on 8/5/2015. It is now 8/11/2015 and my account has not been corrected. I will be taking this to small claims court if not corrected. There is no reason for this to drag on.

I live in Sachse, TX and it has been over 40 days and Republic Services still has not pick up the tree trimmings. The trimmings are less than 3ft long and I neatly piled it to be easily picked up by a human being. I called customer service and a lady said she can send someone to look at it and then charge me for picking it up. WTF!!! I already paying the city of Sachse to pick up the trash. These guys are just plain lazy. They use to pick up my tree trimmings before but all the sudden they stopped.

I don't know why they gave my garbage back in a container. I was wondering if on Wednesday if they could pick it up?

I don't normally go on these things but the 2 guys that take my trash out SAVED me a lot of headache. Driver Raymond ** and Helper Anthony ** from the Ft Worth (Elliott Reeder Rd) location went above and beyond when they found my wife's keys in the trash that my kid threw in there. As they were collecting our trash, Anthony heard the keys and instead of ignoring it, he had Raymond stop while they dug in the trash looking for them. When they found them they knock on my door and told me the story. They could have completely ignored the sound and tried to get through their day as quickly as possible but stopped when they heard the sound. Thank you Republic Services for these 2 guys.

We received an incomprehensible billing statement after canceling part of our services. I called customer service. They said they would correct the error. They only bill every 3 months so the next statement still showed it not corrected and I called again and they reassure me it will be fixed. 2 weeks later I get a letter saying pay $18.00 within 10 days or they will send it to collections. So I try emailing... and that results in a form response and then phone tag. Also they stated they had made several attempts to contact me when they hadn't.

I am a general contractor and was starting a commercial remodeling job on an automobile repair garage. I ordered a 30-yard roll off container to be delivered. It arrived but before work began the shop was seized by the mass. department of revenue for non-payment of taxes. The shop owner called and informed me off the situation and I called my rep. at Republic for immediate removal of the container. That was almost 3 years ago. I called them many times and was told they would pick it up.

We just moved to new apt complex and all of a sudden Allied or Republic or whatever name they are using now is only collecting the recycles every other week so now we have full containers of garbage in our garage. Everyone's is full and running over... Also aren't they getting govt money for recycling???? They claim because this is commercial account they can do whatever they want.

I had a contract with Republic. When my contract was up, I contacted them and asked them to remove the dumpsters from my property. They said that since I had notified them 30 days in advance it was not enough. I had to notify them 60 days in advance. But it does not say this on the contract. I have contacted my lawyer - and tried to get this resolved. They said I have to pay the remainder of the year lease of $2200.00 to remove the cans and - they ignore me. I contacted Clark Howard - but there are no regulations for this industry. I continue to have two company dumpsters in my parking a lot and waiting on resolution. Can anyone give me advice? The advice I have is RUN if you are considering using Republic!

I signed up for trash services yet it took me almost a whole month to do because no one wanted to work with me. Once I had services no one picked up my trash for 2 weeks. Second week of trash not picked up I called & a woman said the truck had been on route but hadn't picked up our trash. I did as I was told & put the trash out the night before with nothing blocking the trash yet they made me feel like this was my fault. Both weeks. So she said another truck route not too far from me would pick it up that day. Well it wasn't picked up. I left it out that whole night in case it was a late route but still no one is ever here for us with this company's services.

Long story in short form. Rented a dumpster from Republic when we were remodeling. Then our house burned down on October 7, 2014. Two days later I called to have the dumpster removed. The following March I get a past due notice for rental fees from October through February. Turns out Republic had never gotten around to removing the dumpster from the burned out property. I am told they will reverse the charges and only charge for the removal of the dumpster. I receive a bill for $99 in June which I paid immediately. In July I receive a bill for $257. When I call I am told that is for the removal and dump fees. After much discussion and Jane saying it was Mary's fault and Mary saying it was Joe's fault, etc... I paid the damned bill just to be done with these people. I warn you to never do business with them. You WILL get screwed royally!

The contract specifically called for a lockbar to be installed, which was not. Instead a chain and lock were installed. This does not present a good image at our place of business. This contract does not mention any regular fuel charge, which continues to show up on our bill. The container provided by the company is rusted-out with gaping holes. This also has hurt our image as a business and service provider in the funeral profession. I cannot continue our contract with Republic Services as it is damaging our business, our business counts on a presentable image in our community.

This company handling the trash pick-up at the place I rent. The company has been picking up the trash around 4:30-5 am, 2-3 times a week right by my bedroom windows. This company has caused great noise that consequently have been causing me and my husband sleepless nights. I and the management called and asked them to come later in a day and the Republic brought excuses such as your apartment is located in downtown (Columbus) and with traffic it is not safe to come later in a day. When I personally don't see any traffic between 10 am to 2 pm in downtown. I also used to live downtown before I rented the new place and the trash pick-up truck did never come that early. I know the city trash pick-up starts after 6. I don't know why they can't come after 6. I think the company needs to rent another truck instead of expecting one truck starting too early and covering the whole assigned route.

All I would like to say is that Republic Services saved me a ton of money. The guy that signed me up, his name is ** and he was a very nice gentleman. I can't even say how much money he saved me, it was ridiculous. Service is been great and I could not be happier.

We had a 2-year commercial contract for trash removal and during that time this company raised the rate by 40%. Needless to say we changed companies at the end of the 2 years. Then they charged us $160 for "can removal" which is a fee that is not specified in the contract. I have never experienced this type of charge with a carting company. Then, we pro-rated the last month's payment in accordance to the last day of service and on the next bill, the one for the "can removal" fee they decided that the pro-rated amount was not enough and added $14.66. Unbelievably, they endlessly nagged us for the $14.66 by phone. Never again.

This company employees are the most lazy ever. They miss pick ups. I'm sick and tired of calling corporate. They leave trash cans in the middle of the street.

We received a flyer in the mail for Republic in Jan. so we cancelled our old service... Big mistake.... Republic never once picked up without me calling to tell them they missed us. Don't use them if you want your garbage to be picked up!!! Terrible service and terrible customer service!!!!

If there was 1/2 a star, I could have chosen it. I signed up with Republic Services for residential trash pick-up 8 weeks ago. Every single week they either forget to pick up the trash or the recycle. I had to call them EVERY week to tell them that they forgot. They would tell me that someone would be out by the end of the day but nobody would show up so I would have to call them the next day to ask them AGAIN to pick it up. The excuses I got were 1) "the bridge is out on your street" - my response was that they could access our street from another main road - I even gave them directions. 2) "The driver was out on vacation" - my question to them was why someone else couldn't have come out to get the trash. The WORST service I have ever received.

Since Republic has taken over the route of the previous company, they have missed one, two or three weeks a month. When I called the first time, they said I have to call within 24 hours of the missed pickup. This is in spite of the fact that they call to notify us of possible collection delay. They missed the delay and the next week also. They indicate they will give a credit for the missed pick ups. I will see. Like other posts, they are arrogant and put the blame on the consumer. I am currently looking for another company to use.

Republic Services took over my previous company. They are horrible. They miss picking up either my recycling or my trash -- or both -- on the scheduled day. The office is closed when I get home. There is not even a mail box set up for Delaware customers. They always make it seem like my fault that they missed the collection. They have even called me to say they will be at my house the next day for the missed pick up -- and never show up or call back. I have written twice now to the CEO in Phoenix, AZ. If you can get another company do not become a customer of Republic Services.

We recently moved to our new home located at ** and this company took over the company that we previously had which was Allied Waste and we have experience nothing but problems since they took over. Our billing is never accurate and on time and especially the pick-up with have gone up to a week with it being picked up! Oh their billing when we get it always accurate, what about the discount and it not being picked-up on time??? Strongly upset on they operate, and who is paying me for picking up the trash on the street because the container is full to the max and trash flying everywhere...

After 3 years of bad service, 30% rate increases. I contacted Republic to tell them to cancel garbage service. They said they would, but would charge us approximately $100 a month for 36 months whether or not they pick up our garbage because of an auto renewal notation in small print on the original contract. They have possibly the worst customer service policies I have ever experienced. I will tell anyone DO NOT USE REPUBLIC!!!

I have been a customer for decades. I have had nothing but problems with their billing for years and years! I do auto billing thru my bank but Republic has changed amounts due without proper notification and takes payments to pay for other services and fees that are erroneous. Their accounting system is faulty and needs revision. They are not willing to even make any adjustments to correct their errors. They have not been up front or forthcoming and need to be more regulated and CONTROLLED. They do not fall under the Public Utilities Commission but are 'governed' by the Clark County Commission, ** at 702-455-3500. Call this number with any and all complaints. The more calling complaints the more likely action will be taken. CALL TODAY! 702-455-3500. Voice your complaint too!!

Republic Services took over my previous company, Raritan Valley and soon after I began having difficulty with regular trash pick up. Service was often skipped and I discovered that each of us in the neighborhood was paying different prices. There seemed to be no honesty in the company. I continued with them even after my neighbors all switched to another company. Why? Mainly because the trash can was a large size and I have a lot of trash. But, service continued to decline.

I recently canceled my trash services. I got a bill for $25 stating it is to remove the cart. I am a residential customer. No contracts were signed. Republic is the last hauler that bought my account over the years. So there was no agreement with them or contract. Isn't this against some sort of law for them to enforce a fee to remove the container. I would have driven the cart 45 minutes to their location if that was the case. I emailed them and have not heard back. But I will not pay. Who do I contact to help me fight this if I need to.

We requested & ordered a roll off dumpster to be delivered on Friday (over the memorial weekend) to our new residential property in the Angeles National Forest. We called Friday morning to get an estimated time that we should expect the dumpster to be delivered. They stated they didn't have a time yet but that we would be notified as soon as they know. We never received a call. We rented 2 cars ($$$) & had 7 people show up Friday to get this dumpster loaded over the weekend. The dumpster was never delivered. Saturday we called to see what happened... They stated that they couldn't deliver the dumpster because the road was unsafe & that they called & left a voicemail (we never received any such call).

I used Republic Services for more than 15 years and I just found out that my fees is triple than my neighbor's fees. I received a promotional from another company and told my neighbor about the fees and why I am changing waste management services. And she was shocked as my quarterly rate is $266.80 compare to hers only $64.46 and her trash cart is 95/96 gallon and mine is smaller than hers. I called the Republic Services for refund of over charge fees and have her compare my neighbor's bills and mine and I was told that they don't do any refund. If I did not complain before then they cannot do anything. The customer service told me that they don't check every individual invoice, computer generate them and mail it to the customer. And if the customer did not complain and paid it then they can't do anything about it. I did not know before because I trusted the company. I never thought they are charging me more than my neighbor.

In early April I called to cancel service. I was told refunds would not be given so I agreed to keep service until the end of the month & that it would be cancelled as of April 27, 2015. On May 5 I received an invoice for May-July service. I called & was told the cancellation wasn't processed but that my account would be credited. A few days later I received a bill for $17.49. I called & was told they had no record of my ever cancelling and that they would waive the fee if they could verify with my new company that I had switched trash hauling companies. The new company verified that I set up service on April 7 and that I had called twice, once to set up service and once to change the start date because I couldn't get a refund from Republic. Republic admitted that Griffin verified everything but said I still owed the money because they have no record of my cancelling.

I wrote you last week and you didn't respond, so I'll keep writing until you do. I wish I could give negative stars. We canceled our service at the end of February and because it snowed, your employees did not pick up the can before we moved. We called the first time about that - the person on the phone told us to leave it outside. Two weeks later, we drove by the old house and saw the can still sitting there. So we called a second time. They said they'd be out to pick it up. Then we got a bill for almost $200 so we had to call a third time. We were told "Okay, I took care of it, you don't owe anything." This happened two more times (calls four and five). Each time we were told we didn't owe anything and it was taken care of. But then we got another bill and then you threatened collections.

They have given us contracts over the years and then proceed to breaking them about every 3 months. They increase rates faster than cable companies. If you have a choice, and most people don't, use someone else.

We had Republic back when it was Suburban in our area. We noticed that our rates kept increasing but the service was terrible. Finally, after years, I had enough. I dropped them and went with another, smaller, friendlier company. The rates were lower and my trash was always picked up. Well, a year or so later Suburban had changed their name to Republic and they bought out the new company I had. I never signed anything with the old company, they didn't require it, and I never signed anything with Republic. The last two years the rates have gone up over $20 per cycle which is ridiculous! My new neighbor got a different company so I was quick to call and check them out. They are $15 less a cycle plus they have had the same rates for years! Super friendly too!

I used Republic Services for over a year. After the first year, they increased their bill per quarter and they were missing entire weeks of picking up our trash or were a few days late often. I called and cancelled our service and they said they would come pick up the trash can. Seven weeks later I called to ask them to pick up the trash can because they had not picked it up yet. They told me it would cost $87.00 for them to pick it up. I told them "no way and I would just keep the can." No one ever mentioned a pick-up fee. The lady then said they would cut the pick-up fee in half and I told her I still would not pay a penny for them to pick it up. I am getting great trash pick-up on time for HALF the cost now - a local company!

I had their service for 2 months and in those two months, I only had my trash picked up twice. We even left the can out the entire time just to see if they would pick it up on a different day. I called to cancel 3 times to no avail. Only the last time I called did they tell me that they can only cancel at the end of the month. I now use Priority One and will never look back. They don't up charge you or change prices (like Republic is known for doing), they are very clear about everything, and most importantly THEY PICK UP YOUR TRASH.

The customer representative basically says he cannot do that and he does not give a crap. When mentioned might terminate service, the representative says it is okay.

I moved out of my house in Las Vegas months ago and just found out I have a garbage bill even though I called canceled the service when we moved. The lady on the phone threatened me stating they are going to put a lien on my house if I don't pay the bill and she could care less that I had actually canceled the service. The house has been empty this entire time and yet I still owe and get the feeling they are going to ruin my credit if I don't pay the unjust bill. I wish there was something I could do because I feel like they are operating a scam and holding my house and credit score hostage.

The city of Tiffin, Ohio recently contracted a local company to be the exclusive provider of trash pickup and recycling for all residential homes. A few days later, the company sold their business to Republic Services - Waste Management. For those of you who are not familiar with this company, it is not from Republic Ohio, it is a nationwide company. They are required to provide containers for their customers for recycling. I called to order my container nearly a month ago. A couple weeks ago, when they dropped a few off on my street and drove by my house without leaving one for me, I called them again. I spoke with a man who obviously has not brushed up on telephone etiquette, but finally said I would get a container that same day.

After starting services... they failed to bill me. Apparently they used the service address instead of billing address. (After telling them specifically to use the billing address I provided). When I contacted them to ask where the bill was, they said they had shut off service and would not restart till I had paid the bill along with late and administrative fees. After several phone calls they finally relented on the fees but would not start service till I paid - even though it was their fault.

I switched to Republic not less than 6 months ago after being with another provider for 3 years. I responded to Republic's flyer in my mail advertising 48.00 with a container. This "rate lock" did not last. My March (2015) invoice is 57.00, an increase of nearly 40.00 a year! I called and was told that they incur costs, and so increases are normal. I get this, but I did not receive ANY notice and a 19% increase? I did not have a SINGLE increase in the three years I was with the other company, which was actually cheaper. I did end up getting an adjustment, however. The only reason I am satisfied at all with this company is because of the driver that operates on my route. Even if I forget to put my trash to the curb (I keep the container outside my garage), he gets the trash anyway.

We terminated our residential services for Republica Services in Las Vegas due to a move. Services were prepaid, which accumulated a credit at the time of termination. Although we were required to provide a forwarding address for any possible unpaid or additional fees incurred not billed prior to termination, we had to call again to verify our credit/refund. We called 4 times and was told that it had been sent to accounting to be sent out. This has happened repeatedly over the last 10 months. The representatives continue to say that a manager has been contacted to ensure the refund is sent but as of this message, no refund and been received and no refund has been sent by republic services

I signed up for republic services 2 weeks ago with the understanding that my recycling would be picked up weekly. I just received a letter informing me that the recycling pickup would be switched to every other week. This would be understandable if the reduction in service was accompanied by a reduction in rates but sadly this company thinks reducing the services warrants the same rate as before.

Horrible! Simply horrible! I called three weeks ago to set up residential trash pick up, and never received a can. I was told on the first call that it would be three business days. No can. Called a week later. I was told three business days again. Still no can. I called nearly a week later, and I was told that my account couldn't be found. They processed it again, and I was told... you guess it... THREE BUSINESS DAYS! Want to know the funny part? I still have no can! I called a total of six times!

I received an invoice from Republic Services YESTERDAY (Mar 5, 2015). The invoice was dated Feb 25 2015. So today they started calling my mobile telephone to tell me that my invoice is past due. I received the invoice YESTERDAY! Isn't this against the law?

I now live in Las Vegas and prior to this we had an account in another state. Republic posted my payments to my old account (which was paid off) and now they want to repost to the current account and giving me runarounds. They told me to call my bank and have them fix it. Unfortunately, we are all stuck with Republic Services since they are the only waste company in whole Las Vegas. This is monopoly which I didn't think would happen in America! Now I am in talk with the supervisor to resolve this concern.

I was a customer of Republic Services fka Duncan Disposal for 10+ years. There are the only service in our area if you live outside of the city limits. I had trouble over the years with them over the billing, missing weekly pick-ups, etc, so I was glad that I was moving to town and didn't have to depend on their bad service any longer. I called the middle of October to let them know that I was closing my account at the end of the month and I was paid through that time.

The container was too big for two senior. They do not have smaller, in January they raised their prices. I paid 35.00 to have container delivered. When I cancelled service, I received bill for 24.00. To have container picked up. This is unheard of. You were not permitted to drop off container on your own. When I called girl was rude and said the sales man told me this when I order service. He did not. She also said that's the way it is.

Do NOT sign up with this company. They are GREEDY and DISHONEST. Their contract is a 3-year contract with automatic renewal!! How they gouge you is by quoting a reasonable monthly cost but then adding "Fuel Recovery & City Tax" fee which they vary and increase without any warning. This company charges upwards of THREE times local competitors. I researched and found out the City Tax and Fuel costs are about 10% NOT 1000%.

We received a postcard in the mail promoting one month free service for a quarterly fee less than our former waste company. We signed up and cancelled our other service. A month later we received a bill for $30.89 for "Container Delivery." This is an additional fee no one mentioned when we signed up. This cost includes $20 for delivering the container, a $7.64 "Total Fuel/Environmental Recovery Fee" (I suppose for the gas used during delivering the container), and then a $3.25 charge for sending us the bill!! What a SCAM! In all my 72 years I have never heard of a trash hauler charging for delivering their container, especially when it is a hidden charge they do not tell you about when sucking into their advertising. I will NOT do any further business with such a company!

Hellam township passed an ordinance in 2009 requiring all resident who use trash hauling to use York Waste. York Waste is a division of Republic Services. From the very first, they took 3 weeks to pick up the first time. I have made numerous calls to the company, they say they will correct the problem. I have twice now filed a complaint with the Better Business Bureau. Republic services is the worst trash hauler I have ever dealt with. I would like to fire them, yet with the township ordinance I can not.

We used to use another garbage company. Republic Services took over and as part of the process, had us sign some documents. Later when I tried to discontinue service, I found out that the "switch over" documents was also a 3 year contract! And we have to pay 6 months of fees to cancel. I still went ahead and canceled. The person on the phone said that he would waive the environmental fee and I could pay slightly less to complete the cancellation. I was glad, but then they sent the entire bill anyway. I called again and made a payment and as per the rep everything was taken care of and my account was closed. But I got another bill AGAIN for a new fee/charge.

Contacted Republic Services several times starting last Dec 14 about getting smaller containers, as I have rheumatoid arthritis and can not manage the behemoths they gave us. Not to worry every week, they told us it will be out next week. Here 5 weeks later, I talked to Bonnie at Republic Services, who was very rude and claim they don't even have smaller containers. Very rude company to deal with and sorry. They just assume that everyone can handle and in fact need their huge containers. In fact there is usually one bag in the bottom of the container.

I wish I could give them zero stars. Price increase after price increase. Very unethical business practices. Other services give quote for half their prices. Do not recommend them at all. They sign you to a long contract (5 years) with low initial prices & without you knowing they will increase your prices after a year or so in the contract.

Every time I received a bill for garbage pick-up from Republic, the price had gone up. I just received my January 2015 bill for $75.00. I called my neighbor and asked her how much was her bill. She said it was $58.00. I called Republic and was told that when I sign up for services, the price I was quoted was the rate available when I signed up. My neighbor consists of three people. They set their trash out every week, I am but one and I set my trash out every other week. WHY AM I BEING RIPPED OFF? I believe I am being ripped off because I am a senior citizen and because this company is a big rip off and can charge anything they want to charge!

My husband received a sales call with the promise that we'd get the first 4 months free and it'd be about $11/month for service. He was told we'd get a welcome packet with a contract to sign and they'd take care of ending our current garbage service. 4 weeks passed and we never received the packet. Instead we got a bill for 3 months. our old cart was still there with our new cart. I called to follow up on the whereabouts of the packet and to ask why our old cart was still there. Customer Service said they sent a "card" to our other garbage company and proceeded to tell me to contact them to follow-up because a lot of companies don't honor a competitor's end-of-service request.

Our city switched from a municipal system to a nightmare "privatization" idea. Republic Services will only pick up one garbage container bin. Should you have any additional refuse or your lid does not fully close, they do not have to pick it up and in fact, will not pick it up. This is the first time in my 52 years that I have seen a garbage limitation. What happens if you have guests, or are just moving in, or moving out, Christmas time, or bought some large appliance? Too bad! Call the city and pay an additional $35 to have it hauled away. As if this garbage limit was not bad enough, Republic often neglects to actually pick up the garbage or recycling (which is limited to one pick up a month). Calling City Hall and demanding that they come back to pick up the missed stop and do their job will get you nowhere.

Rude and unprofessional customer service. Now that I think of it, the entire organization **! There has been time were the trash does not get picked up until the following week. Customer services said no big deal it will be picked up the following week. Drivers don't pick up all the trash most of the time. Customer service said we will have it picked up in a few days. Driver continued to do what he felt like on the day of trash pick up either way. When I went to cancel my services, they did not prorate me the balance and kept the money. I moved a week before canceling services and several months later I received a bill for the trash can. Customer representative did not close the account and so the trash bin was never picked up that Monday. Three months later I am still fighting to have my account closed. The bin was taken from the house and they are trying to have me pay for it. The BBB was involved and Republic is not willing to budge. I even offered to pay for half of the balance. No response over a month now. Bad Bad Bad company!! Stay away from them if possible.