Republic Services Reviews

This company keeps billing me even though I cancelled the service months ago. Don't use them.

The management does not care - they just want the money. They treat the employees terrible. They are union and are always trying to scam the customers and the employees. This is the worst place work and the worst trash removal service I have seen. Your day is never done. They stick you in trucks that are below par and dangerous. They lie, cheat and implement rules unless it suits them. I am going to Waste Management because the Republic is so lackluster. The teamsters don't do anything for the drivers. All they want to do is take your money and and if any incident happens, it is all your fault. Ernie ** is the worst operations manager ever. They screw you out of anything they can and ** is a yes man, and Dave ** is the most incompetent person I've met. I've talked to him and hey, he just puts his hands in pockets and rolls, looks up at the sky because he doesn't have the fortitude to look you in the eye. He is weak. All in all, go with waste management. Republic is more expensive but you get what you pay for.

I continued the residential trash service used by the prior owners when we bought our home, thinking the fees were probably similar and competitive, but I was wrong. I didn't question it for over 5 years. This past Christmas, we had a few gift boxes that didn't fit into our (usually not full) can left at the curb, twice. When I inquired, I was told others on the route were putting out more than their fair share. While I agree that those who routinely abuse a service should be held responsible, we were not the ones who did. Last week, we had some styrofoam in our can which was an inch or two taller than the can (which was not otherwise full). Because the lid wasn't completely closed, I received a phone call to tell me that I needed an additional can (at a higher cost). I got seriously aggravated and made some phone calls to other providers. I now pay about half what Republic Services charges locally for identical service. In addition, my new provider will take any "extras" at a reasonable charge, if they charge at all, and not require a second container and fees for it. It seems it pays to shop around and consider your options. I'm glad I did!

What a waste! - I've been using this "service" for the last few months in Cobb County. Today makes the third or fourth time I've had to call because my recycling hasn't been picked up. At first I thought maybe I was getting the schedule wrong since they only pick up every other week. However, after rolling my bin out every Friday and leaving it Saturday as well, this is just unacceptable. The first time I called, the lady was nice but informed me there wasn't a driver in the area to pick up my bin, but she assured me they would come the following Friday. Guess what? Never happened.

Commercial accounts - If you own an apartment and are looking to use this company, beware. They do not get out of the truck to pick up trash and if there is trash next to the dumpster, they will set the dumpster right on top of the trash!

They are the only garbage company who services our garbage pickup. They hadn't picked up garbage in 6 to 8 weeks. This is an ongoing problem with the recycle driver for the last 4 years. I am a disabled and can not take garbage to the dump on my own. The above person has abused her authorization to cancel accounts. She is very disrespectful on the phone. Also, the driver manager is disrespectful. I don't know if it's because of my disability or misunderstanding me on the phone due to a speech problem from my accident. Also, if the garbage cans aren't where the drivers want them, they never get picked, especially by that recycle driver. He has always just driven by.

I missed residential pick up three weeks in a row and haven't come same day to fix it. Usually, it takes two to five days for them to come back.

I am a customer of Waste Management and have been for the last 9 years. There was a random charge on my last bill of $18.48. I didn't look at my bill closely, so I paid it. On my latest bill, the random $18.48 has been added again. I phoned WM today (08/19/11) and spoke with a customer service representative (Stephanie, Floor Lead/Supervisor).

This is a notice to All Gwinnett County GA residents. As a homeowner, I am furious that Republic Services (my Gwinnett County Government required waste provider) will not pick up my yard waste in my well-marked (painted) plastic trash can! They require the brown paper bags! You have got to be kidding me. Paper bags require more trees to be used for yard waste ! That is just plain stupid! Please do the right thing and force Republic Services to take yard waste in a truly recyclable container, that is well marked Yard Waste.