Republic Services Reviews

Like several others, I asked what my monthly cost would be for service and was guaranteed it would only be $20.00 for service per month. Now I have a bill for $82.00. They tacked a $35 container deliver fee, which I can get past, but I can not get past the "Total Fuel/Environmental Recovery Fee" that is $19.46 thereby doubling my monthly fee. From their site, they claim this is not a government required tax or fee, just something they tack on to "make a reasonable profit". In other words, they trick people into signing up for their service at $20/mo, then hit them with another $20/mo charge to make money because their company is so poorly run that they can't make a profit at $20/mo, so instead of charging people $40 up front, they lie. I wouldn't be surprised to see a $1/mo special sometime in the near future with a $60/mo "Fuel/Environmental" fee. I'm "dumping" them first thing Monday, pun intended.

Just received a bill from Republic Services due on Jan.1, 2015 for $205.42 for services to be rendered from 01/01/15 to 03/31/15. Our account was current and paid in full through December. Included in the new charges is a $51.45 Fuel/ Environmental Recovery Fee. (Even though fuel costs have gone down). Republic Services has had a bad habit of not making up for non pick ups on holidays or inclement weather. Apparently they feel this should be my tough luck. We are currently seeking a new provider.

I had this garbage company for 3 years. The entire time I was told I pay in the middle of the 2 month cycle. When you cancel their service, I was told I pay at the end of the cycle and I owed another 2 months and they charge me 30 bucks to pick up cans which they do anyway on last day (crazy)... 3 months of collection mailings and threats when I made 4 payments for 8 months of service but they still want 2 more months payments plus container pickup of 30 bucks..The lady in sauk rapids, MN is a liar... I paid it because I was tired of the threats. No national number to contact. I will get my 40 bucks worth as 10 of my neighbors will be canceling because of my experience.

Republic bought out our previous waste pickup company. After two months of commercial service with Republic, in which we had multiple missed pickups and inconsistent pickup schedules, we noticed that we were still being billed separately for recycling, though Republic apparently does single stream recycling for all pickups in our area and neglected to inform us of this fact. We called multiple times to get the charges reversed and have them close out our separate recycling account. Have still not received confirmation or notification that our credits have been processed. We then had more than a full week without our pickups being done as scheduled. Called on a Friday regarding our missed Thursday pickup and were told that it would either be picked up Friday or the following Monday (which is one of our regularly scheduled pickups, in which case we would receive a credit for the missed pickup). Our pickup did not occur until Tuesday.

I have called every day this week and promised same day service. It has been 2 weeks and still no service. This has been going on for months - numerous calls. Yet they are never late in billing and have never refunded me despite lack of service. I am still waiting for a supervisor.

Republic Services does not pick up recycles on the designated day. They are unreliable. I see many complaints here for this company. They need to do a better job.

I contracted with Republic Services for a dumpster rental, and they took a $472.92 deposit. I paid all the invoices and now my account has a credit balance. I tried with CS 3 times already, and nobody can tell me when or how will get my deposit back. This has been more than a month since I returned the dumpster and paid the invoices. They did not send me the first invoice and I was late a couple of days, and for this they sent me a collection threatening letter.

I contacted Republic to get an accurate quote about their service, and I made sure to ask if there were any additional fees or expenses. I was told it would be $14.50 per month with no additional fees, taxes, etc. So you can imagine the surprise when my first bill arrives and the $14.50 per month has risen to $55.44 per month instead. They failed to let me know that they charge to deliver their container to you (additional $10).

I spent a ton of time on the phone with customer service. They said they were going to fix an incorrect charge. They never did, and had to call back multiple times because I was getting past due notices. Very long hold times. The person I talked with said she did not know how to transfer the phone to her manager.

Received a notice in the mail that my bill was overdue. Then received a "courtesy call" with a message to call a certain number to discuss my bill. I called the number but after waiting about 10 mins on hold, the system cycled to a chose giving me the option to leave a message. I left one stating that I was cancelling my service. Call the number a second time again leaving a message regarding the cancellation. By this time I have received a threatening notice in the mail. I called the number on the bill and spoke with a representative. When I explained that I had left message about cancelling, the representative was unaware of the number I called. To confirm my statement, she called the number. After finding that my statements were true, the service was cancelled with a retroactive credit.

I have been a customer for 9 years and recently when I questioned my bill, I was treated terribly. I was told they have a right to raise the rate anytime they want to, which they have. I then asked them about replacing my dumpster, which really seemed like a hassle. As I explained to them, it had a large hole in the bottom and trash was everywhere b/c of it. They said they would replace it with the next pickup on Tuesday. I called back b/c at this point I was just mad at the way they were treating me so I asked them to cancel my service. Now they became very hateful and said a sales rep. would call me. No one did so 3 days later, I called again and was told the same thing, So I also sent an e-mail. Still nothing. So I decided to call again the next day. This time I actually got a person that was pleasant. She gave me the sales rep's number and I called him. He told me I was under contract, and I said I signed a 9-year contract, he said he would bring it by which he did.

Pick-up service inconsistent. I've had yard waste at the curb for the last 3 weeks. When I call customer service for pick-up, they tell me that they will let their driver know he's missed the pick up but they never show up. This has been going on all summer long. I asked for my bill to be adjusted but they refused claiming they had no documented proof that I had called so many times! Customer service not that friendly either! I would not recommend this company.

Terrible service and even worse customer service when trying to deal with service issues. They service my home inconsistently and because recycle pickups are only scheduled for every other week, this basically translated to ONE pick up per month. I constantly had to call to remind them to do their job and service my home because our garbage always filled up due to missed servicing. They did offer me a refund when I asked to get out of my contract, but said it would take SIX OR MORE MONTHS TO PROCESS. Total joke coming from a company I have NO trust for based on a service track record. The icing on the cake, however, was a $30.00 container removal fee when I canceled the "service" [hard to call it service]. Basically if you use this company you DEFINITELY WILL be disappointed and will be wasting your money on a company who doesn't care about its customers.

I have had service with them for 10 years. I moved into this house and the dumpster was already there so I had it switched to my name. They missed occasionally for the first few years. Then as the service got worse, they closed the local office. In the last 2 years, I have had multiple times that they missed and always had an excuse, truck broke, new driver, no driver for this route...etc. Two times they told me that they would have someone out the next day to pick it up and that didn't happen and they missed my regular day again. About 2 months ago, they missed for 3 weeks in a row. When I called I was told I would get a 3 week credit on my bill.......didn't happen. I tried to get in touch with a real person last Friday because that was the second Friday in a row that I did not get my trashed picked up.

The city of Sheridan forced the residents of Sheridan to use Republic Services AKA Allied Waste services starting June 1st 2014. I have 2 homes in Sheridan. I live in one and my son lives in the other. I asked for the 32 gallons rate of $7.80 a month for both homes, because I have a hobby auto shop in Sheridan where I have a 4 yard dumpster which I own and is picked up weekly by Waste Connections. {GREAT COMPANY} So I really had no need for Republic's services.

I called the evening of my trash day to ask why trash bin was not emptied. Immediately clerk blamed me for not having trash out. Trash was set out the night before. She said truck would be sent out the next day, no pickup. I called again, received an apology and dispatch would send truck again, no pickup. Called again and received another lie. No solution, no resolve, only lies.

I have experienced multiple problems with this company over the years but remained loyal thinking they would work out their issues. This month was the last straw. They stopped picking up my yard waste bin without warning, no courtesy pick up with a note for me to call their office to remind them to send me my bill. (something they should KNOW TO DO) My yard bin in the meantime got full as one would expect. I called them again and confirmed there was nothing owed on my account and to ask why they still were not picking up my trash. They said they had truck problems and that they were running behind, then when they finally got here a couple days later they still didn't pick up my yard trash bin because they said it was too heavy now and that I need to go out and empty it into bags.

Republic Services has single handed became the monopoly in Las Vegas, Henderson, Summerlin, and North Las Vegas. They don't offer much curbside collection, charge their customers way above the national average, and don't focus on recycle because they make too much money at APEX. ISN'T IT TIME FOR A NEW COMPANY IN LAS VEGAS?

I will not go into a long detailed rant. I have lived in Florida for 7 weeks, and found I have no choice but them in Brooksville. I have recycled up North for 15 years, and have tried to set this up... for 6 weeks. 3 e-mails... no response. 3 phone calls... all promised bins "within a day or two". Nothing. I have run a few companies, and this simply is a company with a culture of "we don't give a damn" about the small customer. They have the town contract... so... since there is nowhere else to turn... their message is..."eat it".

You have to pay to get a large can, then you pay $15.00 for them to come get it. Say they sent letter saying you cannot cancel service in writing but only by phone. She said that is on the contract. What contract??? I called and asked for service. They never sent me a copy of a "phone contract". And they have not picked up any trash at my house for 4 weeks and yet they say I have to pay for a full quarter. DO NOT GET INVOLVED WITH THESE PEOPLE- IT WILL COST YOU MORE MONEY THAN THEY FIRST SAY.

I have had problems with this company 4 times in less than 10 months. They automatically started billing me without telling me, and I did not live in the residence. I bought a house in April, but I did not move in until August, YET I received a bill for services that they did not do. I informed them that I did not live there thus they did nothing, they told me it did not matter, that the city law says they can charge people for service no matter if they are or not, or the house is Vacant or not.

This company is incompetent in many ways. From the way they communicate with their corporation to the tone in their voices when you call to get THEIR admitted error. After signing up for service with them only last May, we have had nothing but problems. We agreed to a period of one year at $55.00 per billing cycle and for our convenience opted for the auto-payment plan, charging it to our credit card. What a fiasco! We limited the amount to $55.00, after all, that was the agreed amount.

Raised rate mid contract, have to send certified letter to cancel. Worst customer service ever, they lie and offer no help to correct increase in rate even though we had supplied a signed contract showing the agreed rate. Service is bad, missed pick ups, delay in getting trash removed due to their schedule. Trucks come in middle of day rather than early morning as promised. Steer clear of Republic Services.

I have paid all my bills in full with Republic Trash and continue to get random bills for "fees" and "Adjustments" not listed on my regular statements. Probably one of the worst services I have ever had to deal with in Georgia. If you can help it - don't use Republic. Cancelling my service after 3 months of hell and random missed pick ups as well. I doubt they are in business much longer, actually... I hope they go out of business. These people don't deserve to have jobs.

I.D. missed pickup on Friday. Called, they said due to snow, but leave cans out, they would get it later in the next week. No Pickup. The following Friday, again skipped pickup. Said due to snow, they "would not risk getting 30 ton truck stuck or a workmen's comp claim" (Must not have been worried about an injury, just a claim). I asked WHEN will pickup happen, agent was very brusk and said "I HAVE NO IDEA". Funny, Rumpke picks up neighbors on both sides, and they made it both Fridays. From now on, Rumpke will have 3 in a row to pickup. GET LOST I.D. SERVICES (Republic).

I've had service for 4 weeks and all 4 weeks, the trash has been late. My trash hasn't been picked up since last Saturday, it is now Monday (Monday is my trash day). I've called repeatedly and have been told that a supervisor will return my call 5 times and HAVE NOT received 1 call back yet! I am very dissatisfied with the level of professionalism and the service and I'm currently seeking another trash service company!

In July 2013, my wife and I moved from a residence in a municipality where we had to contract our garbage disposal ourselves. Unfortunately, we selected waste management. When we moved to a different city, we no longer needed their services so I called to cancel our service and have our trash / recycle bins picked up and removed. They never picked them up. Shortly after moving we received an enormous bill stating they were charging us for the sale of the bins since they weren't picked up. I called my previous landlord and he indicated that approximately 2 weeks after we moved and him complaining to the garbage truck driver, the cans were finally picked up. I tried calling and having a civil conversation with customer service and eventually someone claiming they were a supervisor. That conversation ended with them saying they needed to check with their operations dept to confirm they were picked up. He stated that they would call me back with the results. Needless to say, I never got a call back.

They have a problem adding late fees all the time and if I didn't look at my bill over, I would have never notice causes I trust them. I'm going to be aware of this company. Always look your bills over, you never know what their charging you, it's amazing! Now I have a trust issue with all companies.

Worst service ever. This is my last email to the company. I established service with your company as a new customer the first week of August. I paid $136.82 for residential trash pick-up as well as recycling pick-up. I received my trash can the next week, but had to call back several times to receive my recycling bin. Once my recycling bin was finally delivered it has not been picked up once. I've called multiple times, each week asking to speak with a supervisor. I've spoken to countless reps. The last rep I spoke with said it was noted in my account that I spoke to a supervisor, when in fact I was placed on hold so that the rep could speak to a supervisor. She also told me that I was not on the pick-up schedule, even though I should be.

I signed a one-year contract and 2010 for Apr $90.00 a month. Didn't pay much attention after that. Opened the bill the other day and it's now $209.00 so I said pick it up and was told, "Better read your fine print on your contract." You have to give written notice within 30 days of expiration or contract automatically renews, oh, but if you call to get this same dumpster, you can get it for $135.00 a month. Total scam.

I put container out with plenty of time for pickup, and the driver came down the street and drove right by. I live on a dead end street so he had to turn around at the end and return, and you got it! He looked at me and kept on going without even slowing down. We have pickup bi-weekly so I will be stuck with this container out front for 2 weeks, and this service is not acceptable. I have sent 3 emails to the company service dept. and have NOT received a response of any kind - phone or email.

Sometimes they do not take our trash at all. When they do take it, they leave our bin in front of our neighbor's house. Their customer service is very unprofessional, apathetic and condescending. I thought monopolies were illegal in the USA. Apparently not!

This is the most racist company I've ever worked for. If you don't play golf or are white with blue eyes and blonde hair, you won't be treated fairly at all. The site in Jacksonville Florida is horrible. They continue to give you everyone else's job to do and refuse to pay you more. Meanwhile management is out playing golf with each other. They don't speak when you say, "Good morning," or anything. The CEO should be ashamed of how he lets this company be run. There is absolutely no HR presence so if you have an issue, you're SOL. Also the management team will find little things to pick on you about to try and make you lose it so they can write you up or worse. Stay away from this company!

This company keeps billing me even though I cancelled the service months ago. Don't use them.

The management does not care - they just want the money. They treat the employees terrible. They are union and are always trying to scam the customers and the employees. This is the worst place work and the worst trash removal service I have seen. Your day is never done. They stick you in trucks that are below par and dangerous. They lie, cheat and implement rules unless it suits them. I am going to Waste Management because the Republic is so lackluster. The teamsters don't do anything for the drivers. All they want to do is take your money and and if any incident happens, it is all your fault. Ernie ** is the worst operations manager ever. They screw you out of anything they can and ** is a yes man, and Dave ** is the most incompetent person I've met. I've talked to him and hey, he just puts his hands in pockets and rolls, looks up at the sky because he doesn't have the fortitude to look you in the eye. He is weak. All in all, go with waste management. Republic is more expensive but you get what you pay for.

I continued the residential trash service used by the prior owners when we bought our home, thinking the fees were probably similar and competitive, but I was wrong. I didn't question it for over 5 years. This past Christmas, we had a few gift boxes that didn't fit into our (usually not full) can left at the curb, twice. When I inquired, I was told others on the route were putting out more than their fair share. While I agree that those who routinely abuse a service should be held responsible, we were not the ones who did. Last week, we had some styrofoam in our can which was an inch or two taller than the can (which was not otherwise full). Because the lid wasn't completely closed, I received a phone call to tell me that I needed an additional can (at a higher cost). I got seriously aggravated and made some phone calls to other providers. I now pay about half what Republic Services charges locally for identical service. In addition, my new provider will take any "extras" at a reasonable charge, if they charge at all, and not require a second container and fees for it. It seems it pays to shop around and consider your options. I'm glad I did!

What a waste! - I've been using this "service" for the last few months in Cobb County. Today makes the third or fourth time I've had to call because my recycling hasn't been picked up. At first I thought maybe I was getting the schedule wrong since they only pick up every other week. However, after rolling my bin out every Friday and leaving it Saturday as well, this is just unacceptable. The first time I called, the lady was nice but informed me there wasn't a driver in the area to pick up my bin, but she assured me they would come the following Friday. Guess what? Never happened.

Commercial accounts - If you own an apartment and are looking to use this company, beware. They do not get out of the truck to pick up trash and if there is trash next to the dumpster, they will set the dumpster right on top of the trash!

They are the only garbage company who services our garbage pickup. They hadn't picked up garbage in 6 to 8 weeks. This is an ongoing problem with the recycle driver for the last 4 years. I am a disabled and can not take garbage to the dump on my own. The above person has abused her authorization to cancel accounts. She is very disrespectful on the phone. Also, the driver manager is disrespectful. I don't know if it's because of my disability or misunderstanding me on the phone due to a speech problem from my accident. Also, if the garbage cans aren't where the drivers want them, they never get picked, especially by that recycle driver. He has always just driven by.

I missed residential pick up three weeks in a row and haven't come same day to fix it. Usually, it takes two to five days for them to come back.

I am a customer of Waste Management and have been for the last 9 years. There was a random charge on my last bill of $18.48. I didn't look at my bill closely, so I paid it. On my latest bill, the random $18.48 has been added again. I phoned WM today (08/19/11) and spoke with a customer service representative (Stephanie, Floor Lead/Supervisor).

This is a notice to All Gwinnett County GA residents. As a homeowner, I am furious that Republic Services (my Gwinnett County Government required waste provider) will not pick up my yard waste in my well-marked (painted) plastic trash can! They require the brown paper bags! You have got to be kidding me. Paper bags require more trees to be used for yard waste ! That is just plain stupid! Please do the right thing and force Republic Services to take yard waste in a truly recyclable container, that is well marked Yard Waste.