Renewal by Andersen Reviews

After spending 4-6 hours listening to a competitor tell us why we should join their family and playing the stereotype “calling my manager to get you a great one time offer if you sign right now” game it was a breath of fresh air dealing with Renewal by Anderson. The person came in, educated us, gave us some ideas and costed it out. No hard sell, just info. We got to decide. The install was easy and the crew was efficient, neat and friendly. Their work was high quality.

Very professional installation team. Attention to the details. They were timely, polite. Cleaned up nicely. Overall very happy with professionalism and service. Specifics. They put drop clothes down, answered all my questions, communicated on the plan.

Renewal by Andersen reacted to my request quite quickly. There were a lot of manufacturers who didn't wanna try to accommodate the exterior stucco on the house and in talking with Renewal, they would work around that and wouldn't cause any damage to it. The rep wanted a couple of hours of our time and at the time, I thought this seemed like a long journey. But it worked out quite well. He was able to explain everything and answer any questions and seemed very knowledgeable. He had products that we could look at, the way things operate and what they look like. So that was great. I was impressed with his knowledge and I didn't feel like it was a high-pressure situation. He presented it well and it wasn't something like you have to do this now or you can only do 2 or 3 or 15. He gave us the option of whatever we wanted to do.

Renewal by Andersen did a good job. I got 37 windows and I'm happy with them. A couple of years ago, I went to a showroom in Louisville. It was on a Saturday and the guy who was in there wasn't helpful. He was busy with some other stuff. So, I looked around a little bit, took a brochure home and never did anything. Before I pulled the trigger this time, I called my buddy who was in the window business at one time. He didn't say, "Hey, call the guy that I used to represent." He said, "I got a few windows replaced from Renewal by Andersen." So, I called them.

The process with Renewal by Andersen was quick and we can finance. We did about 15 windows. We were given a two days timeline, and they were in and out in those two days. The quality of the windows is great. We made the right choice. I'd tell others that if they need something done quickly and to last for a long time and something that they can get warranty on, then they should do it with Renewal.

The whole experience was handled with professional, experienced people who you can tell are proud to be a part of a team that sells, delivers and installs a quality product. Would recommend them to anyone.

We've had Andersen doors in the past, and we've been very happy with them, so it's where my husband wanted to go. Customer service is great in person. Online, I can't say that I am as pleased. Renewal by Andersen put a front door and a screen door in for us, and some of their communication online is not very clear. They kept sending me this one form, saying that I needed to sign it to complete it. But finally, I got an email saying, “Oh, no. That's not what you need to do with that.” It was, “You kept sending it to me. It says to sign it.” Because I kept telling them it's like, “I can't sign it. It's not letting me do anything.” Finally, they got back to me and said, “No, no. You don't have to sign anything.”

Give Renewal by Andersen a chance. They got a superior product and the process is seamless. They do all of their own installation. They're spendy but you get what you pay for. What made me select them was the quality of their product. We had old aluminum windows, and we have metal siding. So part of that was dealing with the siding and pulling out the old windows. From the inside of the house, they closed it all off with this screen. And all the work was done outside other than the picture windows. And they had a small vestibule built with this screen to work on those. The windows are amazing. There's no heat coming off of the windows that are on the south side of the house. The noise is reduced to nothing almost. And the clarity through the glass is amazing.

I'm very satisfied as a consumer. The people that after you negotiate the contract made sure they shepherd me through the process. They give me all the information. They called and reminded before it's coming due. They called before I made your appointment for my final. And they came around and checked the work that was being done. The designer was very clear and kept querying me. "You sure you want this color?" Our association requires that we have a certain color on the exterior. So, that was all worked out.

In 2005 Renewal by Andersen replaced all the screen windows including two bay windows, and two french doors were replaced with the sliding glass doors we wanted at our home. The person doing the estimate did not give us a good price, and even laughed after we signed our contract saying we could have done much better. The cost was $28,000 before tax for double-hung windows and our house is 1,960 sq. ft. We asked for all windows to be able to open, as they currently were, and the agent refused to price that for us saying in some rooms only one window would be priced as opening. We asked for a price break for paying cash, and received none.

Updated on 11/05/2024: I don’t know where to start? I could tell you how the VP of sales tried to scam me into singing an agreement to stay quiet? Or I could tell you how their manager tried to have their technicians avoid me because I’m a Christian? Take your pick, I have evidence.

The total experience from top to bottom was very professional and informative. The installation team was great and worked like a team. Very thorough in explaining what was going to happen from start to finish. Protected the installation area very well. Cleaned up all areas after installation. Great Job.

California law allows a 10% down payment and the final payment after job completion. They ignore that and require a large payment after measuring the new window. Installers kept my front door open so I could air-condition the world. They also allowed flying insects into my house. I am in my mid-70s, and they slipped a $600.00 increase on my invoice. If I had not objected to the increase, it may have slipped by and been paid. I was told they would leave my house in the same condition as when they arrived. I had to request that storage bins be returned to the proper place and a garden hose be put in place. They failed to complete the task.

The process was quick and easy. A two man team came out to replace 6 windows and they were finished in about 4 hours. They cleaned up after themselves, you'd never know they removed our other windows. The new ones are so much better, I can already tell a difference in the heat level. We can leave the curtains open and not swelter. Thank you Renewal by Andersen and the team that came to our house. When we're ready to replace the rest of our windows we will definitely give you a call.

Updated on 08/15/2024: Company has agreed to assess the window.

Unless you have thousands of dollars laying around. You'll need a loan for sure. They quoted me, $27k for 3 windows, to replace windows of the same size, with no need to do any framing. Two 62x36 and one 48x68. I even agreed to take the old windows out, and it still didn't affect the total price. I'm going to buy Jeldwin windows for $650 each, and install them myself. Windows are not difficult to install. And good carpenter can install a window. It's not rocket science. So, contact a carpenter, they'll be glad to help you install new windows.

Renewal by Anderson is there for the sales but when a problem comes up the girl in the Green Bay office was cranky and not helpful. We needed a renewal by Anderson window replaced because a stone had hit it and got the estimate and when I went to order the window they needed full payment and could not tell us when it would be installed, not even a estimate date which is unreal. I would not recommend these windows. And I tried to get ahold of the sales person that sold us the windows and no surprise he never called back.

We had 3 projects. 2 screen doors and take out a door and replace with window. The installation took at least 7 trips, with pieces damaged and missing. The window you could see daylight under it. Installation itself took over 2 months to complete.

The sales representative was amazing. He explained everything and I was told it would take time until the windows were to be installed. There was a glitch on the day of installation and I was not happy. My representative went to bat for me and all I can say, I have the most beautiful windows, installed by the most efficient installers, These windows are worth their extreme cost, they are not only beautifully functional, but certainly enhance my home.

The process of choosing and installation of the windows was easy. Everyone I dealt with was very knowledgeable about the product and answered all questions thoroughly and honestly. The samples the local rep had made the decision to purchase easy. The installers were kind, considerate and knowledgeable. They seemed to enjoy their work and took pride in their work.

Excellent time spent to review everything needed to know: installation, window discription, & performanace of windows. Installers called before arrival & actually was here 15 mins. before schedule. Installers were very polite & friendly manner. Installation was done quickly and well. They cleaned up after themselves & took care of disposal. Happy with Renewal by Andersen consideration & help through whole process.

I purchased some windows from them. I can say the windows are decent, but highly overpriced. I felt compelled to buy them because the salesperson didn't want to leave my home. I told him I would think about it and he said he would go have lunch and return. Nonetheless I wanted him gone and I ordered the widows in the February 2024. Today I am still dealing with this installation. First one window measured was incorrect. That one window cost about $4000. I had to wait until they would grace me with a new installation appoint of the incorrectly measure window. They offered me nothing, even after I asked. It is common for the window measuring team to absolve the cost of an incorrectly measured window.

I decided on Andersen Windows even though they are a little more expensive because they are custom fit. I waited over 2 months and when they arrived one of the windows was measured incorrectly by two people previously. They cut the old window out and then realized the new window was the wrong size. They wanted to cut into my house to make the window fit. I did not really want them to do that so now they are ordering a window and I have to wait another four to six weeks.

We have used Renewal by Andersen in the past and we were very happy with them. We have an older period home in a nice neighborhood. So we wanted really nice windows. While they were very expensive, we were very happy with the results. I was referred to the salesperson, Pete, by another window installer who was recommended to me by another person. This particular window installer had an accident the day before we were supposed to meet and knew he'd be out of commission for a few weeks. So he sent me over to Pete. Then he came out within a week and we walked through the project. He prepared a very detailed estimate of everything we needed and then we approved the estimate. Then he came back with the actual installer, Marcel. They spent over an hour here doing very particular measurements for the eight windows and one door.

I love the Andersen Windows. Our storm door is magnificent because it's very safe. But the point I don't like is Renewal by Andersen uses subcontractors. Last year was a great experience because the lady who installed the windows was excellent. Also, I just waited one month and a half. But the second experience was awful. I had to talk with the manager because the person who came here was awful. His attitude was very negative. I was afraid to talk with that guy because he watched me through the window, through the door, and I live alone. I had to call the manager of Andersen Windows. They need to select the people who would be sent to work in the houses. Also, it took almost four months. That's ridiculous.

My experience with Renewal by Andersen has been excellent from the Sales Rep who came to my house to the installation crew who were on time, professional, worked well together and were respectful to me and to my home. The Administrators were in constant contact with me. They let me know when the windows would be ready and set up a schedule for installation. The product is top quality and truly makes a difference in the look of my home. The windows look awesome! I will use this company again when I am ready to do a few more windows and doors. I highly recommend Renewal By Andersen!

The windows are great. They are easy to use and look fabulous. The install crew was amazing. Everyone at renewal communicated clearly and made the process easy. Very pleased with it all - the product and the installation. Very happy.

The sales rep went through a thorough sales presentation. It was under an hour, and there was no pressure. I had two doors and nine windows installed. The installers completed it in two days, and that's what Renewal by Andersen told me it would take. They were very clean, and they did all the touch-up work as advised. Everything was great. I noticed the differences in heat transfer in the house as well as noise. Everything Renewal by Andersen promised was delivered.

Renewal by Andersen installed a new front door. They said they'd be here at a certain time, and they were. They even sent an extra person as an interpreter. I like the insert and the door. It's a good tight fit. I got a thermometer to check the temperature of things, and they sealed it really well. I am most happy.

Renewal by Andersen did a great job. The only thing is, when they put the alarms back on the windows, one alarm wasn't close enough. And so, I had to have somebody come in. But I have no complaints at all. I've had different windows put in. We have 11 more to go. We're doing it in batches, and they come in on time. I liked that their windows are large sized. We live in North Jersey and someone at work said they got Renewal by Andersen and they said it's worth the money because the way your house is, that's how they leave it when they're done with the windows. So, we tried them. We knew it was a little more expensive. We desperately needed windows. Even my sister said, "How come your windows are so expensive?" I said, "Well, my girlfriend down here got 11 windows for a lot less price, but she doesn't have huge windows like I do." Mine are like 63 inches. They're big windows. So, they're special order.

We had three windows put into a space where I had a 50-year-old, 15-pane bow. Now I have two small windows on the side that are casements and a middle flat picture window. They've filled in the space perfectly. The installers came at 8:00 and they left at 1:00. They were completely done in five hours and the final product is amazing and beautiful. So much better than what I had.

I had Renewal by Andersen do the windows in the front of my house a few years back and they did such a good job. We contacted them again for our sliding glass door. When they came for the installation, they put their little curtain up and cleaned up. Everything looked good when they left. I've already told several people that we liked everything they did. It was much better than the other windows that we have had.

Our house was built in 1979. We had Renewal by Andersen replace the original windows a few years ago. We recently noticed some gaps and a couple of warped frame edges and called Renewal in order to rectify these issues. Not only did the service technicians address the gaps and replace some of the materials, they also recaulked areas to ensure a tight fit. They left the windows spotlessly clean. The speed by which Renewal got back to us and professionalism of the technicians was superb.

The new bay front window and new kitchen window that I bought from Renewal by Andersen are high quality. Their sales rep was very good and professional.

Overall good experience, but when a mistake came up at the end of the project, the company would not make it right. I will not work with them again. The sales process was a little slow. I had to follow up a couple of times to get a copy of the quote. After that, the process was very professional and efficient. The installation was flawless. When the project was finished, I was charged more than the balance due showed on the project portal. Andersen has been aware of the issue for over a year and did nothing about it. They failed to stand behind their mistake and threatened to put a lien on my home if I didn’t pay the additional amount.

I got along wonderfully with the salesman, Larry. But my husband was very upset at the price. On the commercial, Renewal by Andersen specifically stated that there was so much off if you called before a certain time, which I did. I told them I wanted to make sure they understood that I wanted the discount for my patio door. Larry said that he was working with me as much as he could but I don't know if they did or not. My husband doesn't think anything was taken off. We also had our neighbor come over and talk with us about it. She knew that they were expensive because her friend had paid 8,000 for theirs. But I wanted that patio door installed professionally and right away so I paid the price I did.

I decided I needed to get new windows. Mine were 25 years old and I was feeling cold chills in the middle of winter. I called around and Andersen was the only one that came and gave me a bid. Joey, the sales rep, came out and he brought out a sample window. He measured the heat register and it seemed like a really good product.

I like Renewal by Andersen's personal and professional approach. I purchased 11 windows and one door. I met with a gentleman by the name of Kyle. He showed me the products and then talked to me about price, materials, and timelines. Installation was lovely. They had a team come in, and they were very respectful of my property. It was just short and sweet. The products are beautiful. I highly recommend Renewal and I'm very glad that I made that decision.

I have a friend that got windows from Andersen, and she told me how great they were and what a difference it made in her utility bill. I wanted something to lower my utility bill as well and my experience with Renewal by Andersen was awesome. From the time a young man came and talked to me about the product all the way through the procedure, everybody was awesome and kept me well informed. I was very happy with everything and would highly recommend the people and the product to anybody.

The sales rep was friendly and knowledgeable. It took a month before we got our order in, which was perfect 'cause we were going away on holiday. The product is above standard, and when the installers came, they removed everything neatly and installed everything. The work took two days, and it was done efficiently and quickly. First, they did three windows, then they were supposed to replace the other two, which they did within the next day. They're great windows, and I'm waiting to see how efficient they are in the wintertime. I live in a condo, and the original windows that were here were almost 40 years old. The Andersen windows are supposed to be a lot better than the windows I had.

Starting with the sales experience, the salesman was very knowledgeable and explained a lot of the differences between the Renewal by Andersen products and some of the other products from big box stores like Home Depot and Lowe's. He explained the difference in pricing and although he mentioned that for making a decision while he was there, there were some advantages of doing so, it wasn't what I would consider high pressure sales. The scheduling was very easy too. They called right away, scheduled everything and showed up exactly when they said they were gonna show up. The people doing the install did a great job. So we're very pleased with the product and the installation.

My daughter used Andersen and recommended them. The person who came out to give me the estimate was very knowledgeable and gave me a couple of choices of windows that would work. He notified me of some rot and that it would have to come out and be replaced. I agreed to that extra work. The installers came a little late, but they worked late until the job was finished. They had to remove the entire window framing. Then they rebuilt the framing and put in new window sills. It was very extensive work. There were four people here to install only two windows. It was extremely hot out and they worked through it. They said it would be one day, and it was done in one day. I was pleased with that. The windows have a very good quality as well. We've had a couple of storms, but we've not had any leaks.

I did my first set of windows with them, and it was pretty nice and they did an excellent job. Then I continued with them with my second set and it was better because the other guys were more particular than me and my wife. He was more detailed, checking every little thing and made sure everything was fine. So it was a very good experience with them. Everybody took care of me and I'm very happy. They're excellent and I will use them constantly.

The guy that I worked with was knowledgeable and did a good job. He was pleasant and professional. I had Renewal by Andersen twice. Once for 15 windows, and then this time for four. The timeline this time around was a little bit quicker than they thought it would be because it was only four windows. I had a great experience.

We were very skeptical going with the cost of 6 windows. We are in our 70s and have to watch our spending. Buying these windows cost as much as my car. But we were very impressed with the information that our initial sales rep gave us, and the more he explained and answered our questions.... the better we felt. The install guys did a superb job installing in a few hours. After they did an excellent job of cleaning inside and out. We couldn't be happier with our windows, like buying a Cadillac instead of a Volkswagen (We love both). I will let anyone know I'm so happy with the end results if given the chance.. The only problem is now I want to paint the walls to look as good as my windows!

We called Renewal By Andersen to replace 8 windows in a home that we purchased that was 19 years old and did not have any screens in the windows and the windows were not efficient at all. The salesman was very good and we decided to go with Renewal. That was in Feb of 2024. I am embarrassed to tell anyone the price we agreed to pay for 8 windows! It took until May 6, 2024 and then they were at the house ready for install. But they only had 7 windows! After 3 months they were still missing 1 window! So the next day we had to be home again for their guys to come and put in the 1 window that they found!!

I bought flat glass windows for the front of the house and the timeline given by Renewal by Andersen was perfect. The fellow who came here was dead on the money and everything that he offered us came through exactly the way he said for the exact price. Also, the windows are very good quality and I highly recommend them.

We're very happy with Renewal by Andersen. Everybody was very friendly and knowledgeable and kept their appointments. It was great. The installation process was wonderful. The windows look great and we're really happy with it. It was a replacement of a previous Andersen window. We like their quality. Our new ones are better than the old one we had. They have some new features that weren't available the last time we had windows done.

My experience with Renewal by Andersen has been excellent. We just had a bunch of windows put into the front of our house. We've had this sliding Andersen window door, and it's perfect. It's the reason why I went with the company again. It's a vinyl coated one, and it has direct sun on it a fair portion of the day, and here we are now 30 years from when it was put in, and it still looks terrific. The only thing we did this last month was replace the screen material in the screen side of it. It's held up that well.

Renewal by Andersen had a booth at the chocolate wine festival here in Albuquerque and offered to send one of their representatives over. We were, “Why not?" We would just hear what they had to say. They had a lot of them and it sounded like a good product. The rep was thorough, very professional, and knowledgeable about the product. The installers were very respectful, clean and knew what they were doing.

I like Andersen's reputation and I personally liked their windows. I got single hung windows, and the installation was really good. I liked it very much. I really enjoyed the contractor. I was impressed with his promptness to get back to me. I really like the etching of Andersen on the corner. I really like that feature. You can tell where the window came from and who manufactured it. I love them.

Renewal by Andersen's rep was very upfront. He was thorough in explaining everything. And he did a couple of things that saved me money. We were out in the garage, and he asked, “Do you ever open these windows?” I said, “I don't think I ever have.” He said there was no sense in paying for a double-hung window out there. We could just put in a portrait glass. And they put a little fake bar across it so it matched all the other windows. There were two of those.

Better windows at Home Depot. Terrible quality control. I could write reams on how disappointed I am with this bad decision I have made using Andersen Windows, but I will let the pictures do the talking. The pictures will explain that when Andersen Windows advertised black windows, they are not black, just most of them is black. Look at the pictures, if you want to read more please do but the pictures tell the story.

We've used Renewal by Andersen in the past in previous homes. The crew that was here was very professional and very polite, and cleaned up well. I wouldn't hesitate to use them.

I went with Andersen because of their reputation. I purchased a sliding glass door and the quality is excellent.

Starting with the salesman, Charles, I’ll experience I had with Renewal by Andersen have been excellent. I’ve almost definitely use them again for future projects. My project was not a big project. It was only one window, but from the day one they have all been very professional with one small delay. Everything else worked out perfectly. Thank you for great work and clean up.

I have three Andersen windows and I wanted to purchase more from them for a long time. Their sales rep was excellent and the installers were very good. I like the windows that I recently got but right now, my money is extremely slim and I won't be able to purchase anymore for a while. Also, the big question will be when winter comes. With the windows I had in there before, I used to put the film that you shrink with a hair dryer, and I could see it bulge back and forth with the wind that was going right through the windows.

I had some Andersen windows in the house before and I recently purchased seven sliders. The Renewal by Andersen rep was very courteous and knowledgeable. He told me who would be getting in touch with me and when they would be here. During the installation, I had brand-new siding on and I wanted to make sure that the reps didn't do anything to that. And they were very careful with that. They cleaned up everything and I was very pleased. Also, I was told that the replacement would take a day or two and they were able to do that. The sliders seems to be good quality and the price was fair.

Renewal by Andersen had a booth at the fair in Cleveland and they were running a giveaway. We entered the contest and they called us back to offer services. We had a door that was rotten and needed replacing. The guy came by and showed us the product. He had a display model thing and he showed us lots of different options. We purchased a door with a pet door and the replacement was done within two months.

Our A/C runs a lot less since we installed our new windows. The installers were very courteous and professional. The windows look great. Renewal by Andersen is not the cheapest, but worth every penny.

We have one issue and we're waiting for it to be taken care of. I have some water coming into my storm door, which they are going to look at. Otherwise, they have been very good. I had no issues every time I would call them or they would call me. The quality of the door is beautiful, too.

They had previously put in a sliding door for us a couple of years ago. We were comfortable with the work that they did so we chose to go along with them again for replacement windows for our house. The installation part of it was fairly straightforward. They showed up in the morning. We talked with them about what the work was going to be. They made adjustments to what they were going to do, whether they were going to be putting in windows or they were gonna be working inside based on the weather. There was a difference between that as well. Some days they were able to get all the windows pretty much roughed in and weatherproof for us. But there were days when we knew it was going to rain. They set up shop in our garage and worked on the trim and made sure the inside was taken care of.

The sliding door we got from Andersen seems to be a decent product. The quality looks good. We liked the company's price, and what they had as standard size works well for us. On the sales side, they were very forward. On the install side, it's taking a little while. It's still not done. They need to come back and redo the trim on the outside, but they're getting it right at the end of the day.

Our experience with Andersen Windows has been a +10 from the beginning process to the End. I highly recommend. They were professional and efficient and did a wonderful job from start to finish. Happy.

Great quality and the installation crew was very professional and they did an amazing job. When I decide to replace my front door I will definitely be going with Renewal by Andersen. You can't go wrong with them.

The Andersen Windows were replaced around my house about four years ago. I've been highly satisfied with the work being done and with the quality. So when the sunroom needed the windows to be replaced, I made a decision to call Andersen to do that, and they did a great job. We did the casement windows. They are expensive. It's a mahogany wood inside. The installation was clean and beautiful. They've been so thorough and accurate. Two men did the work, Sam and his brother Dev. After each day that the work was completed, they cleaned up the house. Everything was in place, and I was very happy. If I knew that my neighbors needed their windows to be replaced, I would highly recommend the Andersen. They are the best of the best.

My experience with Renewal was fine. Everything went smoothly. I like the customer service and the pricing. I was looking for windows, so I contacted a couple of companies to get pricing. I knew Andersen windows had been around for years. I got four windows, which were the 400 Series. I got regular windows. And then I got two, fairly large crank-out windows from them for another part of my house. As far as the installation, they were a couple of days behind, but we had quite a bit of rain. So, it was understandable. You can't pull a window to somebody's house when it's pouring down. The contractor was very nice, polite upfront, and very neat. He did everything very neatly and cleaned up after himself every day, and it was a very nice-looking job. The quality of service was great. The Andersen windows' quality seems very good. I would recommend them and the contractor.

Renewal by Andersen put in an egress widow and updated windows in the basement. The installation process was smooth. Everything was done the same day that things started. It was done in a professional manner, and it made sense.

I had a wonderful experience from starting the process to the end. The installation guys even did some woodwork repairs to make sure everything was secure. I highly recommend. They are a bit more expensive but it's my home and well worth every penny.

From start to finish we found everyone we worked with to be friendly and professional. This was a pretty big job and the disruption to the household is unavoidable. After all, it is some pretty significant construction. However, the team was excellent in respecting our space and household and making sure everything was cleaned up afterward. Great job!

The whole process was great from the salesman to the installation crew. The installation crew was fantastic. They were very friendly and professional and worked together well. They certainly know what they are doing!

My experience with Renewal by Andersen was exceptional. The salesperson, financial contact personnel and installation crew were professional and extremely knowledgeable. I would like to give special recognition to Peter, Foreman and the installation crew for their hard work in providing superb customer service. They instilled confidence throughout each phase of the project and performed to my complete satisfaction. They were meticulous and conducted thorough cleanings at each phase of the project. The team was a pure joy to work with and entertained all of my questions. I will certainly use Renewal by Andersen for future projects.

It has been five days since the installation of our much-anticipated bay window. We couldn't afford one 32 years ago when we built this house. I wanted something that would jut out over the HVAC and make it less noticeable. What I got is something so undescribably unsightly that I cry every time I look at it. The center section of glass measures only 12 1/2"--the same width as the double-hung windows on each side. As an optical illusion, it looks thinner than the windows flanking it. I had expected the center section to be at least a little bit wider than the other two windows. It looks freakishly hideous. There is so much building material and casement, rather than glass, that the room is so much darker than before.

The windows exceeded my expectations. The cost seemed a little high but after the install the temperature in the house dropped and we need to only use fans as opposed to the AC unit. The install crew was fantastic. Start to finish seamless.

The experience started out great and promising but gave me second thoughts after completion. I thought I was purchasing quality windows from a quality company. I discovered that the windows didn't not come with hardware to aid in opening and closing the windows. They were extra. I was never informed of that. I just assumed that was a standard part of the window. Anderson has agreed to come out and install hardware at no cost but in my view that should have been included with each window. The windows were extremely hard to open. Not as easy as the sample product was viewed. I hope this hardware will correct this problem.

The contractor was responsive for the most part. He was thorough with what they were doing, and they knocked it out in a couple of days. We had to delay the installation once. Otherwise, it was accurate timing. The casement windows are still holding up.

Renewal by Andersen installed five windows today and they are gorgeous. The installers, Ein, Jeff and Malik were very professional and particular when installing the windows. They cleaned the work area thoroughly and explained how to care for the windows. I would highly recommend this company. It’s been a great experience from the start of my project to the end.

Thank you to Kevin, Scott, Kyle and Derrick. You have certainly made our home not only safe but beautiful. It is absolutely a high quality product with high quality employees. Well worth the price. Everyone was so pleasant to work with. Their concern was to know what our concerns were. Kevin gave us options for payment and an excellent sales price. Scott was very thorough with the measurements. He made sure we knew what to expect and how to prepare for the replacements. Kyle and Derrick were very knowledgeable, worked so well together and cleaned up as they worked. They were happy to answer all our questions.

The installation was done very quickly and efficiently until the last day. They sent someone other than the initial installer. No walkthrough was done. Wrong door was put in and was promised a $1500 refund check. Still haven’t seen. Some windows not shutting correctly and screen door handle not working. No screen door was put on and 2 screens had holes. Service is to be here Friday. Almost a month after installation to fix. Waiting to see if it gets fixed and get my check. Not sure how I feel about Renewal by Andersen.

The sales rep was great. We purchased a big bay window. The installation crew had an issue after they took out the old window & said they could not go any further & they boarded up the window & put everything back in the truck & told me they couldn’t fix the problem which had something to do with a beam under the window & said I would have to call a contractor or they would send their contractors, but it cost more money… This window was very expensive & for the amount of money we paid, they should of been able to fix it but the installer said he didn’t want to start something he couldn't finish…

Renewal by Andersen was prompt, professional and courteous. The overall work is good quality and looks terrific. No complaints about any part of the process and would definitely recommend them and use them again.

Terrible job! Installed window without inspection. Main picture window scratched between panes. Installers Craftsmanship the worse. Installer knowingly lied, nail holes beyond, damage to walls, furniture, plants, siding installed wrong. Overcharges and misinform on dry rot repair. Charged for materials and hours that wasn't used. Signed Paperwork was altered by adding materials and j cost to same paperwork for other purpose. Company can't be trusted. Had to reject window due to damage and poor craftsmanship.

From the first contact, this was a great experience. The consultation was thorough, I understood the different products and was able to pick what was best for my home. My pets and I were treated like family. The install was even more impressive. They took out the old, put in the new windows and took away all the mess from outside. They made no mess whatsoever inside. Unbelievable. I had to adjust my temp settings on the thermostat because the house was too cold now. What a wonderful problem since I am in central Texas. Wish I would have done this years ago. Thank you to all who were involved in my journey.

We went through three different quotes and Renewal by Andersen was by far the easiest process. The salesperson was able to show me an example of the windows which the other two companies did not. I was able to touch, feel, and see the exact product and understand the differences between vinyl windows and Renewal by Andersen, which is a customized product. The windows are made custom and in a few weeks we had them installed. Honestly, the easiest process was the installation as the crew was very polite, professional, and worked like a well oiled machine together. I would recommend them to anyone.

Excellent product and service. Even in the worst of weather conditions Installation went according to plan and home was kept neat and clean. Love these new windows. Would recommend to anyone looking for new windows.

It took 7 months to finally get our sliding patio door installed. We truly feel as if we have been scammed. The salesman was certainly good at the hook &. The company claimed that our “laser measured” specific sized door would be installed within 6-8 weeks after we placed the order. The due dates kept getting delayed and delayed. After several MONTHS, once a door was finally delivered, we learned from the installer that it was simply a STANDARD SIZED door. It was way too small for the space and 2x4 boards and foam had to used to make it fit.

Installation team were very professional and courteous through this whole installation. Highly recommend this team be given more money, or at least all the jobs they can handle. You get what you pay for and these windows and doors are above my expectations so far, the sales team to install manager were all excellent, but again the installation team was top notch.

The windows are the best I ever bought and seen.! And the installation technicians were very careful and thorough about their work that they did it was extremely exceptional job and the sales representative was extremely thorough and helpful too.!

Daughter and I bought a home in Sandy, Utah, in May 2023. The home was built in 1974, and most of the windows were original. The large picture window in the living room was in terrible shape (our living room gets direct sunlight all morning so this room is 10-20 degrees warmer than the rest of the house), and two of the basement windows were cracked/broken. I was familiar with the reputation of Andersen, as I was born and raised in Minnesota, so when it was time to replace our windows, Andersen was our first call. We knew the cost of window replacement would be pricey no matter which company we used, so we decided to go with the best.

From start to finish, Andersen did an excellent job for us. Our windows were odd shapes and they were manufactured and fit perfect. Everyone from Andersen did an awesome job. I felt the installers were working on their own home. Close was not an option. Perfect was their standard.. Start to finish. Everyone at Andersen is proud of their product and wants you to be too.

I had 4 windows replaced, 2 in my laundry room and 2 in a bedroom. The new windows are very nice and I'm very happy with them. I'm disappointed that the caulking around them wasn't cleaned up better. It looks sloppy and unprofessional for the cost.

If I could have had them never come to my house to sell me this window I would. 5600 hundred dollar window and it looks like trash. From the contractors they contracted out to come to my house and be disrespectful and try to intimidate me(5 of them). Being unprofessional cussing and yelling on my porch. I have the footage. To the sales person lying about what would be done. To the man who showed up at my house to correct the contractor ls behavior. This window is not worth the money. We have tried contacting them so many times over the window looking the way it does. As we stated the day after it was put in. They never call us back nor do they care since they have the money. I'm so glad we only bought 1 window from them instead of the 35 thousand dollars in windows we were going to purchase from them.

Had all the windows and doors on my house replaced. Chose Andersen because despite multiple calls and almost 12 months of trying, I couldn't get anyone from Marvin to answer my emails and calls. Loved that Andersen has a full service option that includes installation (Renewal by Andersen) so I went with them. 4 month lead-time from purchase, as expected. Installation was efficient and friendly in January 2023. 18 months later and the bug screens aren't holding up, despite carefully taking them down at the end of last summer and storing in a secure space.

I love my new windows and highly recommend RBA. Thank you so much.

Renewal by Andersen is a respected and experienced company which far exceeds other local OKC window & door replacement companies. Thank you to Brian and his team for their excellent customer service and professionalism during my installation service.

Renewal by Andersen is a superb product from start to finish. We had 27 windows replaced, mostly casement windows, and five sliding glass doors. I cannot say enough good things about the service, product, installation, etc. Also, the price we found to be reasonable consider the size of the project. Just a superb experience - there is NOTHING negative to report.

We did the Narroline replacement windows with Andersen and the installation was wonderful. It was very painless. The crew, the owner of the company and the two gentlemen who did the work, were amongst the best service I've ever had with anyone. They were very responsive and very helpful. We're happy with the windows.

The whole project went well from start to finish. Appointments were timely and kept. The knowledge and professionalism of all the staff is top notch. The installation (bay window, double window and 2 deck sliders) was a 2-day project and the installation crew were excellent. They were focused and worked diligently through 91-degree heat to complete the job flawlessly. I'm very pleased.

I purchased a picture and double hung windows. The replacement took six to eight weeks and the installers came and took out the old windows and put in the new ones. They called when they showed up and they sent the pictures when they were done. The quality of work was great.

We were extremely pleased with the outcome of our project! The entire team was professional in every step of the way. Our contractor who did the actual work was efficient, knowledgeable, friendly and informative. Thank you Renewal by Anderson.

We had a large window installed by Renewal by Andersen. The installers were great. They did an excellent job, were extremely neat and professional throughout the installation. We would truly recommend Renewal by Andersen to our friends and family. Thank you for an excellent job.

My wife and I had a "custom" door manufactured for our Patio. They had to come 3 times to "adjust". Then said it was "supposed" to be loose fitting and you have to lock it to take care of the wiggle by the wind. Don't trust them.

Salesperson was very knowledgeable (came to the house), was not pushy and well versed with the products. Communication throughout the process was excellent as was the installation of our new patio door.

After the order was placed, Renewal by Andersen's timeline met our needs. We got two double windows, one single window and one door and the installation was a pleasant experience. It was one that I enjoyed because the installers were in the house but they did not invade our privacy. They worked in that part of the house where the windows were replaced. We're still getting used to the windows because they were just put in a few weeks ago. But it's very nice quality and we’re totally satisfied. We are going to be very pleased in the long run. We decided to do the sunroom because it was not energy-efficient and I’ve noticed the difference in the energy level. If it was a close friend or family member, I would invite them in to come and look at my windows. That would tell the story.

I got casement windows through Renewal by Andersen. I've actually used them twice. Two years after the first one, I did the other half of my home. On the first installation, I did not have Andersen Renewal employees. So, those people were very fast. They did not meet all of the expectations of the homeowner or Renewal by Andersen. Renewal made it right in the end. They did without any questions. But the second time I used them, they were aware of that and they sent their best crew to my house because I was a repeat customer and because of the issues I had with them the first time. I'm very fussy and the first people were not what Renewal promised us. That crew was scolded by Renewal.

I got three windows replaced through Renewal by Andersen. I got two double-hung, and I got two windows turned into a big slider. To get it installed, they said it would be a half a day, and it was like two and a half hours. The installers were wonderful. They arrived a little earlier than they said they would, but they let me know they were gonna arrive early. They made sure that they cleaned up their mess. They checked to make sure that everything was cleaned up inside and outside. They were lovely. I love the windows. From calling to make the initial appointment for an estimate, to getting the measurements done and getting them installed, Renewal kept me in the loop throughout the whole process. They made sure that I understood everything that was needed on my side. They did everything they said they would do on time and the way they said they would do it.

Renewal by Andersen's crew did their job well. They were polite, very knowledgeable and cleaned up. I was a little shocked at the price, but everything has gone up. I would use them again. I went on a lot of websites and researched them quite a bit. They were a little bit more pricey than the other windows, but the other companies were having problems with the installers and coming to fix afterwards. A friend of ours had another company, and she's been waiting two years for her window.

Whatever mess the Renewal by Andersen installers made, they cleaned up. I would never know they were there. And I got a beautiful window. They allowed themselves a day, but they didn't take a whole day. Just a few hours. They took measurements before. They customed that window to the screen. If I could afford it, I would have this whole house done in those windows. I love it.

What we liked the most about Renewal by Andersen was the quality of the product, and initially, the person who came out and spoke with us. We liked how easy it was to talk with him, how professional he was, how hugely hugely knowledgeable he is about the product. It was our highest quote, but we chose to go with Renewal by Andersen because we were impressed with the product and our initial interaction with Mark. He got to our house on time. He was complimentary about the house. He and I were able to talk about styles that I liked. I pointed out some of the things that I like, but he said, "Look at this. I see exactly what you're saying because that's what I see around your house." He acknowledged that. He was very personable and thoughtful.

It almost took a year from the time I signed contract until the time Renewal by Andersen did the job. They did the majority of the windows within two days, and majority of the doors within a couple of days. The screen door that was sent was the wrong screen door. So, they ordered a new one. They're supposed to come and put it in today. That has been four weeks waiting on that one screen door. And none of my sliders have the little plugs in them. They just have holes. So, I'm still waiting on those. One of my casement windows is missing a screen. I'm also still waiting on that. And this company finished all their work a month ago. All the casement windows open nicely and easily. However, the plugs that covered the screws are a bit unsightly. I let Renewal by Andersen know. They took all the plugs off, screwed the screw in more and got the plugs to sit more flushed to the window. They're still there. But there's nothing we can do about that.

When I first talked to the Renewal by Andersen sales rep, making the windows would be done in six months. But they only made them in two months. They were ready to come back and install the windows. I got the regular windows but they open from both sides. They're good windows. I like the way they look. They stick out. They look like they got a better finish when they were done. Also, they keep the hot and cold out. I haven't had to use the heater or air conditioner.

The experience with the window being put in was okay. But after the installers left, we had a stained glass piece on another window that was broken. The tech paid to fix it, which was fine. And when the original people spackled, they did a terrible job. We had lumps and grumps. Our painter came in to finish painting the wall. He said, "Call them back. This is not a spackler." So, we did and they came back days later. I had trouble getting through and found out the tech was on vacation. We had to wait. So, it delayed our whole system. Renewal by Andersen got another spackler to come in and do the job the way it should have been done in the beginning. And we were happy that he paid for the stained glass. But whether I would call Renewal by Andersen again is debatable.

The installation was above our expectations and the quality of the windows is good. We knew they were gonna cost more, but we thought the quality matches the price. We had a few issues with a couple of the windows and they've already made an appointment and they’re gonna replace those. We're very satisfied.

I have a wall that gets beaten all up year-round with full sun and cool weather and I wanted to make sure the windows would be something that would survive for a while. I did some research and I found that Renewal by Andersen is the top-tier of windows. I got double-hung windows, sliders, sliding glass doors, an awning window, and a picture window. I was told once they came in, it would take three or four days to get everything installed, which was spot on.

The window replacement was estimated to be about 10 weeks and an individual showed up right on time for the installation. I showed him the place, we talked, he went to work, and not very long later, they were done. Andersen and their reputation are good, but the part that I discovered after it was all over is that if I had a problem -- and I'm not talking about a defect, I'm talking about if a hailstorm messes up all my screens -- and I wanna replace it with Andersen screens, if I was left with documentation on how to contact customer service, it wasn't very clear.

Renewal by Andersen has kept me fully informed during production and answered any questions promptly. The workmanship of the installation team was very impressive. Their efforts regarding details such as insulation, placement of the window and the finished look has given me confidence in my purchase. Money well spent.

I got a sliding patio door and everything was as Renewal by Andersen said it was from the very first day. The gentleman who gave us the bid and showed us the products was amazing. Then, the gentleman who did the measurements was very thorough. And the gentleman who did the installation was fantastic. There was no mess. It was a great experience all the way around. Everybody who sees and uses the door is impressed.

After approximately one year, one of the very overpriced Andersen windows will no longer open at all, and the hardware (interior handle) came out and landed on my foot. Buyer beware! The supposed "quality" of Renewal by Andersen is an absolute joke. Insanely expensive for what you get!

I got sliding, double-hung windows and Renewal by Andersen completed the installation in the timeline that they gave me. It took two days. The rep was extremely professional. She set expectations appropriately, provided samples so we could see the products and followed up after the installation. The quality was wonderful and I love the windows. The price is about three times as expensive as my max budget so it was a little shocking how expensive it was. But my expectations were a little low to start and it was explained to me in great detail before I decided to purchase. It was a fantastic experience.

The installation and the product itself were good. And Renewal offered good financing terms. My only issue with them is the communication wasn't great. The salesperson was super nice but the sales experience was not amazing. He was very enthusiastic and he looked around and made sure he knew what was up and walked through the whole building. We had 44 windows so it took a long time. It wasn’t necessarily his fault but I felt extremely pressured. For a $120,000 investment, I needed a few minutes to sit with the numbers and understand how it all worked. And I wasn’t given that time. Then, there was some confusion between the technical measurements and what was going on with that and the reps ended up changing the order. He said the good news was they could leave all the inside things in place. It would save me some money. But there was bad news.

The installers were very careful while they were putting the windows in. My experience with Renewal went very well and I like the way the window looks. It’s nice and clean, and a lot simpler looking than what I had. The old windows had multi-pane trim on them. They were metal and the screens were all broken. Everything looks 100% better. Renewal by Andersen is probably the most expensive window company. People tell me I’m crazy going to them and I could have gotten just as good a window going somewhere else but I said I don’t know that. They've had a reputation for all the years I've been around. I haven't heard a bad thing about them, which was why I went with them. And they had a good financing option. So that helped.

They were very good. I liked the experience that I had with them. I purchased doors. They were sliders upstairs and downstairs. They told us about an estimate of how long it would take to manufacture them. They showed me how the windows were made. Then somebody would come and measure and double-check the measurement. They also had somebody follow through the whole process. If I had any questions or needed to check up on the status, I had somebody I could call. When they installed them, they did a great job as well. The quality of the product is very good. I haven't had any issues with them other than one minor issue which just needed an adjustment. And somebody came out and adjusted that.

The installation of our Andersen windows was excellent. Sun Home Improvement did it because Andersen will not involve itself with the installation unless there are lots and lots of Andersen Windows.

The guy came out and did the estimate, and we agreed to go with it. Then, he ordered the bedroom window. We waited till it came in and the contractor put it in. Everything went like clockwork just like the guy said it would. Everything went well. The quality of the window is very good. I would recommend Andersen to anybody.

When the window and door replacement was sold to me I was told that the job would take one day. It took a full two days. I was told that the raised vegetable garden bed that the men moved would be moved back. It was not. I called and spoke with the installation manager. He said that it would be moved back within the week and that he would call me later that day to tell me what day a crew would be in the area to move it. It has been a week. He has not called and no crew has shown up to move it.

This company doesn't quit sending ads through the mail. Never signed up for anything, anywhere - never spoke to these people / this company - never needed work done as my home is newly remodeled when I moved in. When I called to ask questions that I'm allowed to ask, I got the typical "corporate" answers. Do better and stop sending mail to people that don't want it. And it is addressed specifically to me. So, figure it out! I'll direct your mail right back to you next time!

I was approached at the hardware store by a sales person sitting on the sidewalk at the table. I should mention that I am a home remodeling contractor, retired, with 45 years experience. I knew their charges would be exorbitant, but I am no longer able to do the work so I got an estimate. The person that came out promise me a seamless one day experience that would require no work by me. What ensued was a nightmare. They came to my house removed a 12 foot wall of windows only to discover the ones they had made did not fit. I had already signed the charge authorization when they arrived.

I just purchased an Andersen Series 3000 storm door. The storm door closes fine fine when the interior door is open but it will not close by itself when the interior door is closed. It appears to be an air pocket that prevents the screen door closing on its own. Andersen Windows is fully aware of this problem with their doors as they had three solutions to prevent this. One was to leave the window down with the screen allowing the air to escape. I live in Northern Alberta and the winters will bring minus 40 degrees so this door will not provide any insulation value at all. I think that a better closer would close the door but they chose to not do this. I would not recommend an Andersen storm door.

When you spend your hard-earned money for a product like replacement windows, you may be a little hesitant about the overall process. I know that my wife and I were concerned about the amount of money we were spending and was concerned if we had made a good decision. After the Renewal by Andersen team left my home, we couldn't believe how good the windows looked and how well the crew performed during the installation process. A great product, a great crew, and a great company! Congratulations on a job extremely well done!!

We were excited about getting our Windows replaced on the West side of our home. The technicians they sent out for the job were fabulous. They made sure everything was done correctly. We noticed a difference within hours of having our windows replaced. The temperature outside was 100°, even though it was so hot outside we didn’t feel any residual heat coming from the windows! Looking forward to having the rest of our windows replaced on the east side of our home. We will be requesting the team that we had, they did a fantastic job.

I purchased nine windows and two patio doors. The long wait for the manufacture is the only negative thing. The installation went very well and they cleaned up real good. The price was a little spendy but you get what you pay for.

I scheduled an appointment at an Andersen kiosk in Helena Hardware to get a quote for a simple cracked window. The person there assured me that they could do the work. When I received a follow-up call to confirm the appointment, the representative asked if both my husband and I could attend. I explained that my husband had long hours and that I was perfectly capable of making decisions on my own. Despite this, he insisted on having both of us present for the appointment. I reiterated that it wasn't feasible, but he persisted in trying to schedule a joint appointment.

From the initial sale to the final installation the process was seamless! The sales people are very knowledgeable and proud of the products they sell and the installers are talented craftsman, courteous and kept the work area very clean! I recommend Renewal by Anderson to anyone who is looking for new windows and doors! The products are exceptional! Great company to work with A+++++++

The installation of our Andersen windows was great. The installers cleaned up after themselves. The windows work. I like the automatic block when you close them. Also, the house is much quieter. We're getting a lot less air into the house with those windows.

We purchased one window and one door. The installation was great. The installers arrived and had it all done in one day. It's beautiful craftsmanship and everything is great about the products. I'm very pleased with them.

Everything was fantastic with Renewal by Andersen. We got 12 windows put in and they are wonderful. My wife got the bay window she always wanted, so she's as happy as a clam. The crew that came to put the windows in were terrific and they worked like a well-oiled Swiss watch.

I went with Renewal by Andersen for my deck sliding door. They sent me a timeline but it didn't happen that way. They told me they had an issue with the management office, and they didn't approve them. They said that they kept sending an email but the management office didn't respond. So I contacted the management office, and they're not that good. So it got delayed. I was supposed to install my sliding door October of last year so I made a contract last August. But they were able to do it in January 22. I was very unhappy. The installation took about a couple of hours. But I did that sliding door and basement small window, and they brought the wrong color in downstairs. So I had to complain. Then they sent somebody else later on. So far, everything is done.

We replaced all the windows in the house. There were 21 and Renewal gave us a timeline of about three months. They came out with 10 guys and took all the windows out at one time. It was a little crazy. It was very cold in the house and it was drizzling a little bit that day. We love the windows. We open them all the time and they open easily. But they’re not done yet. Some of the trims weren't the right size when the installers came out and the sliding glass door was not available at the time. The trims were re-delivered a month and a half later and they were the same size as the original ones. So we're still waiting for them to come out with the right size trim. They set up to come and do it but they didn't even show up. In the beginning, dealing with them was great. But right now, the communication is not fantastic. We're still waiting to hear from them. I love Renewal by Andersen’s product. I just wish they would get it done.

We had a good experience with Renewal by Andersen. We had the patio slider replaced so my husband could get out because he's wheelchair-bound. We did the outswing double door patio. We had Renewal come out in February and they said it'd take about three months, but it was installed by the third week of April. When they first came out, they took the order, showed us what they had, what we wanted, and then they came out and did the technical measurements and ordered the door to be made. Then we got the call that they were ready and they came out and installed it. Two people came and it was done in an afternoon. We love the door. It's great. It really changed the appearance of the room. It's off the dining room going to the back and it made a world of difference. Renewal is a good company and they would do great work.

They installed a sliding glass door for my deck. It took them about six hours. The quality of the product was outstanding. I come from a construction family. So I know what's good and what isn't. The quality of the workmanship is outstanding.

We've had some doors done by Renewal by Andersen about two years ago and we were happy with the results. We knew the company, and if we had any problems with the previous doors, they'd be back instantly and correct any problems that we had. So, we felt very comfortable going with them again. We contacted them and it was the existing people that we dealt with two years ago so it was a very stable company. They didn't have any staff turnover either or very little. We got a new bedroom window. It was three windows in one. We were told it was about a 12-week lead time and it was considerably less than that when it was finally installed. It was about six weeks.

They put in a storm door. They replaced my front door and my back door, which was a double French door. The installers were very friendly. They immediately got to work, which I would like, rather than sit there and have a conversation. They were very clean. If they were gonna be dirty, they put down some type of plastic so it wouldn't get on my furniture. Everybody did well. Everybody was kind and very informative. They also let me know when they were done. Even though the price was high for me, it was a good price to pay for something that works.

We got double-hung and one awning-type bay window, door walls and man doors. We did the entire home. The installers were some of the nicest and most professional guys I've ever had in my home. They made sure that all the flooring was covered. They had mats and tarps to section off the rooms to make sure no debris or dust got anywhere else in the home it shouldn't be. It was a great experience. We're very happy with the quality. We had one door wall that needed to be replaced and Renewal by Andersen sent a guy out right away. He said they would replace it and they already got the schedule to get it put back in. They've been super. Renewal by Andersen is not the cheapest guys in town but I have some friends who used a different company and they were not happy at all. So, I'm pleased with the end result.

Vadim, the salesman who came out, was the best salesman ever. He showed us everything and spent hours here. Renewal by Andersen had two different guys come out and measure our windows. And when they got our windows, the guys came. They worked in the rain and would not even stop to eat. I had to force them to take a Twinkie. Then just today, they came and put a storm door on. We ordered after the fact. We didn't think we wanted one but I was used to having one. So, I talked to Vadim again. He came in and showed us everything. It worked out perfectly.

I have had a terrible experience with Renewal & wouldn’t recommend them to anyone! My original order was incorrect & it’s taken 3 MONTHS for them to get it right. They had NO concern for my inconvenience. Customer service was TERRIBLE!

We purchased five windows and a patio door from Andersen. From the time we placed the order, it took about two months to get the products. Then, they installed them within a day and a half. They first did the windows in our bedroom area, then the next day they did the patio door and the windows in the kitchen area. The work they did was very professional and they cleaned up everything. I've had no problems with the windows so far and temperatures are good in the house. The patio door is a lot heavier than the one we had, but it opens pretty easily. Andersen is pretty expensive compared to some other companies, but the quality is good. We put a lot of money into our home and we want the best quality items at this stage in our life. I'd tell my friends that we're satisfied with Andersen and that they gave us two years to pay for our order, so we're squirreling money away. By the time two years is over, we'll have enough money saved to pay for it.

The sales rep of RBA was helpful and answered a lot of questions for us. We've got two windows, one upstairs that is a double window where you can move it to the middle so you get air on both sides. It ventilates. The other window is a solid window downstairs. The other we had put in was sliders. The installation was fine. They did a fantastic job. They told me what they were going to do. Everything we were thinking about having done and what we had written down, they followed it to a T. As far as quality, we're very happy with it. It seems very good at this point.

They came in, presented the product, and gave us the reasons why their product stands out. We went through the process of costs and payment and then we decided if we would do it. We talked about timelines and what to expect. The installation process was efficient. It was as promised. They came in and did what they were supposed to do in a timely fashion and it was a quality install all the way around. The windows are nice looking. They achieved the goal which we were trying to get, a better window from the single pane we had to at least be a barrier to the heat and the sun. I’m satisfied.

After we made the decision to go with Renewal by Andersen, an appointment was made for someone to come out and do exact measurements in the window. That person came out and was super well-informed and very educational. We replaced the failed Pella windows with the Renewal Andersen windows. The next people that came were the installers. Thirdly, the finish person who came and stained the woodwork did all that work. The communication during the whole process was absolutely top-notch. The quality of the windows was exceptional as well. It's 100 out of 100. It's absolutely perfect.

I bought some windows for my house and I've been very satisfied with them. It took six months from the time they measured up to the time they brought them out and installed them. They called me ahead of time the night before and they came out. The installation was a quick process. The windows have great quality, too. It keeps a lot of the UV lights out. I'm very happy with it.

The sales rep was excellent. The installers were also done in two days. We had six windows and two doors. They put in the six windows the first day and the two doors the next day. The installers were excellent and the stainers were excellent too. All the people I dealt with were very professional, even the office people.

I got sliding windows, a casement window, and three double hung windows from Andersen. I worked with Nick and he was very professional. He showed up on time when he came out to do the initial consult, then he came out when they were installing the windows to make sure everything was going well and that we were satisfied with the windows. The installers were also great and very professional. They cleaned up everything, better than I've ever had anyone do before who had done work at my house. The windows are excellent and hands down that was the best home improvement experience we've ever had. I highly recommend Renewal by Andersen. They're very expensive, but they're worth it.

I have had a great experience with Renewal by Andersen! From sales through concierge service and installation they kept their promise of great product and professional installation. Yes they're expensive but for a person that plans on living in their house forever they can't be beat. I have double hung and slider windows and they are smooth operating and low maintenance.

Marta was our salesman and she did a very good job. She explained everything. We were completely satisfied. The installation took about half a day. The installers were well-qualified to do it. They solved a couple of problems they ran into to our satisfaction and I'm happy. The look of the window is remarkable and the quality is top-notch. I'm enjoying my window.

We decided that it was time to replace seven single pane windows of various sizes and three single pane doors. I contacted Andersen and the sales visit was wonderful. The rep was very good at explaining what the options were and helped us through the whole process. We started in December and they told us it would be April before we could expect the order to be filled and installation would start.

We have worked with many contractors for various work In our homes. Renewal By Andersen Has been one of those most superior companies to work with. Starting with your marketing, then sales (Johnna), Then the pricing and paperwork details, up to the install installation (Jason & team). After looking at the samples that Jonna brought us, and learning about the great warranty, we knew we were going to choose Andersen

The reps from Renewal by Andersen were very forthcoming and kept in contact with me. I got a couple of emails to follow up on the phone calls. The installation was done in less than a day and the installers were fantastic. They told me what they were gonna do step by step and why they had to do certain things. The quality of the door is excellent and I couldn't be happier with what I chose. It was always a wonderful experience in every job they've done.

We had a hailstorm and we had 40 windows as replacement for hail damage on old Andersen windows. I like the new ones we put in. They’re vinyl casement windows so there’s a lot less to paint. It was late in the year when we finally got everything approved by insurance and then, the windows were gonna be ordered. We waited until the weather was decent to take out windows. So it came in in the time frame Renewal by Andersen said it would. It came right on time and they did a very quick job of getting them put in. The quality of the windows seems to be good. We've been putting them in for quite a while. I would recommend Renewal by Andersen. It's a little cost prohibitive but they're very good windows.

We were given both incorrect information on the work that was stated could be completed as well as the loan agreement of "12 month- 0 down, 0 interest, 0 payments." Order was placed 9-9-23. Installation occurred 2-16-24. First billing with interest arrived in March 2024.

We had 24 windows installed in our house and had a great experience from beginning to end. Ramon and his crew installed the windows and did a wonderful job. They were professional, polite and kind throughout the 2 day installation. The windows are high quality, and we already notice our air conditioning doesn't turn on as often as before. Yes, they are expensive but are worth every penny. I look forward to having these windows for decades to come.

Guys were respectful and did a great job. The job took longer than expected sadly, and despite that the guys remained dedicated to their job. They cleaned up after themselves as well. 11/10 for both of them!

First impressions make a company. Our sales person Leslie exceeded our expectations. The whole team from the start through the whole process was flawless. Our installers (Jay’s team) was kind, professional & truly cared about us and our home. The windows and new front door make our house look new & refreshed. This company believes in teamwork & their employees excel in all areas. Customer service is a rare thing anymore and Renewal by Andersen is AAA+. We love our new windows & door & will definitely be back as a return customer.

From start to finish, working with this company has been phenomenal. Although they may be a little pricier than the other companies I talked to, their product is undeniably better than the rest. And since I you get what you pay for, I feel comfortable and happy to know that I bought a top-of-the-line product from a company that stands by their product. Our sales person was great. Our customer service rep/middle person was wonderful. And the installers, which were my biggest concern due to past issues with installers, could not have been any more clean, professional, and friendly. Amazing crew. Thank you so much!!

The care, professionalism and detailed job was great! I love all of our windows and sliding door! They are already keeping our home cooler! Love our screens. Hopefully my dogs will realize they are there and stop running into them! Lol! I will refer anyone looking for windows to you!

On our job there was a change change that was NECESSARY due to a post between 2 double hung windows. I called the probability of there being a post in the million to the salesman. The job was bid and the contract signed for all of the windows to be sliders. The post made the installation of 2 windows instead of 1 big slider necessary. When the change order came there was an increase in price due to the need for 2 smaller windows instead of 1 big slider. I Emailed the salesman and told him that I felt that the contract should be binding and that Renewal by Anderson should absorb the extra cost. He was supposed to be our contact person for any problems and I never heard back from him. I had researched Renewal by Andersen and chose them for superior materials even though there are other companies. What I didn't expect was pressure to sign a contract at the first meeting pushing financing.

I highly recommend Renewal by Andersen of St. Louis. From start to finish excellent customer service. Beth and Frankie were very professional and informative. Installers Joel and Zach did an excellent job. Everyone showed up on time and were professional.

I’d recommend Renewal by Andersen. They did a great job. And the quality is fantastic. My son is a contractor, so he came over and looked at them. He was very impressed. Also, the installers were very efficient. They took off their shoes before they walked in my door because there were a couple times it was a muddy day. I appreciated that. And they cleaned up after themselves. It was fantastic. The only problem we had was when they did the frosted window in the bedroom. They accidentally frosted our bedroom windows. We had to wait a bit longer, but they replace those.

I like the quality of Renewal by Andersen's products and the customer service. I like that you deal with one person. They're a collective company. They don't have subcontractors. They did absolutely everything. They came to my house, showed me the product, then someone came and measured. Then they did everything, including the trim, and they put them windows in so well-insulated. I was extremely impressed. The rep was very personable and very nice. I was gonna have another contractor come over, but as usual, the guy didn't show up. I immediately went with Renewal by Andersen because they're dedicated to their customers. When they say they're gonna be there, they're gonna be there.

Now: We have a problem with defective screens. We purchased 7 full-sized windows and three small windows, all with screens, last year. They were installed in Nov. of 2023. This week (May, 2024), warm weather finally arrived here in ME and we opened the windows for the first time. As we were cleaning the sills, we noticed two screens were separated from their frames.

We got a window for our sunroom and it’s three separate units. Two on the outside open and the center is a solid one. It's a nice window. We enjoy it. The installation took only four hours and we had good interactions with the installation team. They were good people.

This is the second time that I have used Renewable by Andersen. Yes, they can be expensive, but I will guarantee you that you will get your money’s worth! I can’t say enough great things about this company! They did an excellent job installing as well as laying down mats to protect my floors and rugs and carpet from the constant back and forth of going outside to do what cutting they had to do for the trimming around the windows. Also, they took their time explaining the operation of the windows to me and had me do it to be sure I understood exactly how to do it myself, which I appreciated. Everything was cleaned before they left and they made sure I didn’t have any questions. They told me to call though should something come up later that I needed to ask.

I like how incredibly quiet it is to close an Andersen window. We purchased double hung windows for our house and two casement windows. It's a little bit difficult to park in our neighborhood. Considering that, I appreciated how everyone handled that well. The installation was very efficient. It was clear to me that there's a set protocol in place, and everyone came in and did their job. It felt very seamless to us. We were excited to get the windows, and we've been very happy with them.

Renewal by Andersen replaced six windows and the entire project went smoothly. Everyone from the Design Consultant (Justin W) to the Concierge Representative (Kyrsten) to the Installation Team (Nate S, Asher S & Deurym W) was highly skilled, friendly, and very professional. They all appeared to be dedicated to making sure I was happy with the windows. I was informed at every step of the project. Neighbors have commented that the windows look great and one neighbor was impressed with the work he observed that went into installing them. Extensive floor coverings were put down and the clean up was impeccable. Not only do the windows look great both inside and outside I hear less noise from the interstate. This was an excellent investment in my home.

We used Renewal by Andersen in the past and had good luck with them. Everything was good. It was the same thing this time. Everything turned out perfect. We ordered late fall of last year. They were already done first part of this year. The salesman didn't waste time and didn't hound us. Everything he said, they did.

My contractors did a great job and my windows look great. We ordered the products shortly before the holidays but I didn't want that disruption, so we didn't install until February but they had arrived earlier than we installed them. The trim work that they took off and put back on was done nicely. There were no dings and dents. The installers were on time, and they worked in a timely fashion. Overall, we like the pricing and quality, and the contractor was big. We still have half the house to finish up but I'm waiting and hoping that Andersen is gonna do a drop down from the top. A lot of the windows that I have left to do are on the second story, and I'd like to be able to clean them all from the inside.

We had 26 windows replaced, a patio door, and two storm doors by RBA. It was A-class from top to bottom, from the salesman who sold it to us, to the discounts they offered to us, everything they explained to us. There's one piece that's missing and they knew it was in the factory. They've been following up to make sure, "It's backordered. We're on it."

I bought 16 windows and two patio doors from Andersen. Their sales rep was there for about an hour. He went over different options and priced them out. He was a friendly guy. For the installation, they give me a day's notice. Someone had cancelled so they were able to move me up and I was happy about it. The windows were six months out from getting installed, so I got them a few weeks earlier than I thought I was going to.

We built the house 32 years ago and went with all Andersen windows and doors at the time. We had a number of things that we had to have replaced. The first time was over a year, the second time was six months and so was the third time. The last installation was a bedroom window. They came out, took the measurements and ordered the window. Six months later, they came out and installed it. They even replaced a couple of boards that needed to be replaced around the trim of the exterior of the home. The windows and doors are very good. They're expensive but in the long run, they're worth it. There are 40 windows in the home and we only have to replace one of the doors and four of the windows. The salesman, George, has always been a good guy. He helped me with the patio door, the bathroom window, a window in the kitchen, and a window in the bedroom.

I purchased a sliding glass door and a large picture window from Andersen. The installation went smoothly and the contractor was fantastic. It took about two months to get the windows in and have them installed. The windows are fantastic and I would strongly recommend them.

Terrible customer service. Someone called me before they even sent someone out to look at the house and she was absolutely horrible, asked me questions that should have been left for the contractor who comes out and basically wanted me to provide all sorts of information I did not feel comfortable with or was unable to provide. She refused to let me off the phone and stated she couldn't send someone out to do an estimate unless I answered all her questions. I felt pressured and did not feel comfortable with this company actually properly handling this job. Customer service is terrible. I finally told her to cancel the appointment. I guess they just didn't want the job. I have never had any company demand so much information before coming out to view the job and do a proper consultation and estimate.

I called Renewal by Andersen and asked them to do the work. They said they could replace the window and make it look exactly like the windows next to it. It's very expensive but I figured it would be the best window. It took them a long time to put it in but they finally did the job and it turned out to be perfect. I'm happy with the window.

I called an Andersen rep and he made a quick offer. He didn't beat around the bush and I liked what he said. I replaced all the windows in my porch. I didn't want the ones that went up and down which I had. He had one where a great big window would slide from one end to the other with the middle part being permanent. He put four of those in and I couldn't be any happier. The installers knew what they were doing and were quick. I'm getting a lot of positive comments on the windows. The product is what the rep said it was. They'll last my life and when you close them, they seal things out. Renewal by Andersen is very consistent with what they do.

Fantastic experience from start to finish. I am a designer and know this product. The install team is professional, highly highly skilled, fast and courteous. These windows and doors are well worth the money. Highly recommended.

Excellent company for door replacements- this is our third time with Renewal by Andersen and our second house to use their services- workmanship is amazing- They are extremely professional and on task.

I went back to Andersen Windows and Renewable by Andersen after we had 4 of our bedroom windows replaced by them 4 years ago. We were impressed with the quality of the windows and the workmanship. This time I had two patio doors replaced, a slider window (picture window size) and a bay window installed in my front room on the second floor. The men were knowledgeable, efficient and they kept me informed of everything they were doing. I had some rotted boards under the old patio doors that I was not aware of until they showed me. They replaced the wood and then explained everything about what they were doing and why. The crew was friendly, hard working and efficient. When the project was done, they did an amazing job of cleaning up after themselves. I was totally impressed. I would highly recommend the crew and the windows and doors. I used to be able to hear the sound of the wind outside when it was stormy. Now I don't!

We had 3 new windows and 1 patio door installed by Renewal by Andersen. Was very pleased with the process from start to finish. Our installation team was absolutely terrific. They worked hard to ensure that we were satisfied with the end product. Will definitely be returning to Renewal by Andersen when we are ready to replace any other windows.

Paid over $10k for 2 exterior french doors. Installed in April 2023, both door came defective, company has come to fix 9 times in 12 months and I still cannot securely lock my new exterior doors. Management and Corporate take weeks to even call back and refuse to help even though this is a safety issue that they caused.

We had Renewal by Andersen to do 8 windows including one very challenging one in Our bathroom. They done an outstanding job on all windows. The team was very professional and in contact with our needs and requests during the installation process. I would recommend this group 100%.

Yes, Andersen is a bit expensive, but very high quality windows and it is your home. Informative and low-pressure sales representative. Installation staff was very professional and hard working, since it took 3 hours longer than anticipated to install. They needed a third install worker. Extremely satisfied and will definitely use Andersen for remaining window replacements.

Have had my Renewal by Andersen 22 windows & door for a year now. So far, have lived up to all they advertised, look good, and easy to maintain. The install team completed the job in about 7 hrs and left the site as clean as when they started. Price is the only Con. I take objection with phrases like "affordable" or "they won't break the bank". They are not cheap no matter how they sell it. But if you can afford it; Renewal by Andersen is a great way to go.

I purchased Andersen 100 Series windows. So far, I love the quality of the product. The contractor and his crew were great. They were there for two days. He told me he would take a day for the windows and a day for the other stuff. He was on time and courteous.

Andersen provided a thorough review of our old windows and the new ones they offered in order for us to decide the ones we wanted. They communicated all aspects of window ordering and delivery dates (which they provided on time) in clear emails and an occasional phone call that we made. The RBA installation team was an excellent part of Andersen and aside from the new look of the windows, you couldn't tell they were even here.

We have had the majority of our windows replaced by Renewal by Andersen and have been very happy with the entire project from start to finish. Would highly recommend this company to anyone interested in a top notch product and team.

If in doubt who to go with for window services, Andersen is the company to go with. They are extremely knowledgeable and awesome crew to work with. You will have no mess or hassle from beginning to the end of the project. 100% pure satisfaction!!!

We have Andersen windows in the house and have liked them. We purchased double-hung windows and a sliding patio door recently. They had to come back at a later date because one window was the wrong size. They gave a timeline on that and they've worked on that timeline also. Everything was very nicely done. Very high quality. I'm very satisfied.

The installer of our Andersen Window was fantastic. He followed up every time I called him. We had a long waiting period, though. They were behind at the factory. It was a good six months after we ordered it. But so far, the quality of the windows is fantastic. They have a process that they lam their windows. In the two, or three years, maybe if they did it wrong, the lamination in the window, you'd get air bubbles or fog. But right now, the window looks fantastic. Looks like they did a perfect job. The price was a little high. But if it holds up the number of years that they claim it's gonna hold up, then I won't have a problem with it. Overall, it was a great experience.