Renewal by Andersen Reviews

I called their sales rep and he came out when scheduled. He looked at the house to see what we needed and wrote up an estimate. We approved it that day and the order went in shortly after that. Another representative called me and said that the order was in the factory and that it would take so long to build them. Then, someone else called and scheduled them. The doors and windows arrived on time and they put them in. Their reps were all very good. I would certainly use Renewal again.

To me, the Renewal by Andersen brand stands for excellence, quality and beauty. It’s an expensive product that looks like a million bucks and is worth it. Buying Andersen products is a game changer for any home!

I ordered the Patio door from Renewal by Andersen for a quote that was by far the highest but they assured me of a high quality job. After the installers left I discovered that the edges of all the doors had all type of rough edges sticking out and a whole lot of excess rough silicon on almost all joints. They came to fix it but still not finish but left a few burs on the metal. Very unsatisfied.

Renewal by Andersen has a good reputation. It was getting to the point where I needed to replace the windows, so I started paying attention to that. And I was positively impressed by what I heard about Andersen. And the no payment for a year was an attractive feature since that was a good outlay of funds. A time to deal with that is appreciated. I also had positive interaction with the first individual that I had contact with who came out to the house and started discussing the project. It was an extensive one. Two floors and all but two patio doors and a front entry door and a door out to the deck were replaced. So, the whole house was done.

We got double-hung windows, an awning, and a picture window from Renewal by Andersen. A sales guy did a demonstration and talked about it. Andersen told us how long it'd take to build them and how long it would take to put them in. They called two or three times in between there to give us updates. The rep said it would take about three months to get the stuff and it really only took maybe a month and a half.

I went to other people and I felt like I was speaking to salesmen that just wanted to sell me on the most expensive thing. But Renewal's salesmen were really good and very professional. They made me really comfortable and they didn't try to force anything on me. The rep who came out spoke to me in reference to the product that I wanted -- just specifically those products. He gave me a lot of options and gave me space to think. I felt like he didn't try any weird, cheap tricks and that it was okay to say no if I didn't wanna go with them.

Working with Renewal by Andersen was very good. They reached out and sent the salesman out quickly but just like everything else, things take time. It was early spring of the year that we contacted them, and then the products were put in on the first part of October. We did five windows. We originally had Andersen windows in our house when we built it. Therefore, I felt that they are a good product. The new ones are different than the older ones. What we were looking for, too, is, there's less glass. The older ones went out further and had wood, and we were having some issues with the sweating windows and black mold around them. This new style type ones don't have any of that kind of trouble. They're made with more of that kind of intentions not showing up.

I was told that the techs from Renewal by Andersen would be here at a certain time in the morning and they were here a few minutes earlier, which was great. I was also told the installation could take the better part of the day and the installers kept working, but they were happy to answer any questions. They would stop whatever they were doing if I thought of something that I wanted to know and personality-wise, I enjoyed their company for the day. It was a really nice experience and I didn't know what I expected in the way of debris left behind, but it was as if they had never been here except that I've got some really nice windows that actually work.

Renewal by Andersen did nine windows plus the door. They were done quickly. They were clean and organized. I love the windows. It's more than I wanted to spend, but I the quality is good. I've already recommended them to somebody else. They thought it was worth a try since I had such a good experience. I'm a very happy person right now.

Other than the original sales appointment, they came once to measure and once to install. I was amazed that everything played out perfectly. No errors, no mistaken measurements, no hassles, no surprises. The installation crew was extremely professional. They prepped the entire house for the work with drop cloths and blankets, Despite the rain and freezing temperature, they were unfazed and completed 11 oversized windows before 5PM. Other than the new windows, there was no evidence they had been there all day!

I was pleased with all of my experiences with Renewal by Andersen. All the people that I dealt with were wonderful. They answered questions and knew what they were doing. I made an appointment with Renewal by Andersen and they sent a man. He came that same week and he brought samples of their windows and showed me what they had and what he thought would work well. I agreed with him. The service people that came out and took the old windows out and put the new windows in were magnificent. They cleaned up whatever dirt or dust. They were very friendly and knowledgeable about what they were doing and they got it done in two days.

We got quotes from three different companies and we decided we liked Renewal's product offering better and they have a good reputation. We purchased windows and doors and so far, they've done an excellent job. The job is a little bit complicated because the doors need some masonry work around but they took the time to get everything sorted. They had to bring out multiple people -- from their masonry people to their structural people to their windows and doors. There was a group of four or five people at my house one day all making a plan. I feel like they really care about making sure they get it right. Also, they get back to me pretty quickly if I ever call or text them.

From Brandon who helped us pick out our windows and kitchen door to the installation process we are so happy with everything. The windows are so nice and the sliding kitchen door I’m way beyond happy about! Please give Brandon a raise! He works hard and is such a great guy. We enjoyed having him help us!

We needed a new door and windows. Renewal by Andersen's reps came to our house and talked to us. Then, the installation was quick. They told us it could be November or December by the time they had the windows made, and they were here early. They were able to pick a day that worked for me and I was worried because it was really rainy that day. But they were still able to work around it. They got the windows in and were in and out in two days, which was a pretty good thing. We have one window where there is a piece missing from the screen, so they're going to be replacing that free of charge. They're supposed to be getting ahold of us but I haven't heard anything. Also, the cost was expensive. But other than that, so far, I've been happy with them.

We called Renewal by Andersen, and they sent somebody out. We were very impressed with their product and with what they said they did. We ordered the windows, and they did a great job. RBA told us it would take a day. But they could not guarantee that the window would be leak-proof because the windows had a problem. They could have done it in one day, except that window In the lower level leaked, so we needed to go outside RBA and hire someone to come in and take care of it. RBA came out and said, “Whoever you hired did a good job, and we're all set.”

I knew Andersen was the best product. I like the materials and I thought that was the best material to go with. Renewal by Andersen installed our 15 windows for the whole house in two days. They did 11 windows the first day and the remaining four the second day. Everything moved along. The first day, they had six people here. And they just went about their business. Very neat, quick and professional. And everything went fine. The windows are great. It's a lot less drafty in the house. I’d recommend RBA.

We purchased replacement windows throughout the house from Renewal by Andersen. They came out here. They scheduled for end of November. They were able to move us up a month sooner. They had scheduled and figured it would take three days, and they were done in exactly three days. Everything was done as they said it would be. The new windows are excellent. We were several years past due replacing the old windows, so anything is a marked improvement.

I like the window product. It wasn't wood or super cheap or too expensive and they were nice quality. Working with the sales rep was a good experience. The only thing was we wanted a quote on two other windows and they never got back to us. The installation went smooth. I wasn't there for it and by the time I got home, it was done and it looks good.

Everyone, from the guy who brought samples and did the demonstrations to the people who installed them, was great. The first rep went over everything in great detail. We went with double-hung windows and they said they could do the replacement in a day. They did and we love the products. It's gonna save us a lot of money on our utility bills in the summer and winter.

We got 13 double-hung windows from Renewal by Andersen and the reps were professional and clean. They delivered what they said they would and everything was perfect. The windows are top of the line and I couldn’t ask for anything better. It's expensive but you get what you pay for.

We needed the windows and it would have been easier for us financially to go with a vinyl window, but it would have evened out the warranty in the construction of the windows versus trying to do extra construction on previously made windows. And they were custom-made to fit our frames. So, when it all got in the wash, it was more than we wanna spend but we knew the quality was gonna be there. And Renewal by Andersen is a company that locally, can get us in before a year and a half to two years.

I got nine windows and a door from Renewal by Andersen and the installers did the window replacement in one day. They were good and super nice. I've got two dogs and they made sure the dogs didn't get out on the street. They took care of everything. These windows are great. My bedroom floor is just as warm as the living room floor.

I like the ease of purchasing with Renewal by Andersen to include the design and that they're reaching out to make things happen. Also, I've previously used the financing that they provided access to. They have good communications all along the way through installation. The installation was as described and it was quick.

Renewal by Andersen gave me a demonstration on all their double-pane windows that do not transfer heat. That transferred into savings on my air conditioning. The installers came out and installed the new windows. They were very courteous and professional. I ordered some more windows because of the quality of these windows and the installation. I'm very much impressed. I've already recommended RBA to many of my friends at the American Legion and my daughter who lives in Mississippi.

We had nine windows installed for our whole house. The sales rep was informative and prepared. He was also on time. He knew all the minor details. He did really well. We've also heard from their company several times, following up to see if we had any questions or issues. The installers did a day and a half's work in one day. They worked hard and fast, but it went well. They were organized and everybody knew what their job was. They did a good job. I'm really pleased with the quality of the windows. They're very expensive. But you get what you pay for. The windows have kept out the cold weather. When we hit the 20s last week, they did a really good job. We just moved in the house when we bought the windows. It's so nice to see out the windows and how beautiful the land is that we bought.

They're very professional and they follow up a lot. When the workers came out, they did an excellent job. The actual job only took two days. The only thing we had to wait the longest for was for the windows to come in. It took a couple of months. But, it came in a little bit faster than what they said. On the installation, the installers got here early, which was nice, and stayed late that first night and came back the next day and knocked it all out. I like that we're able to open the windows a lot easier. I'd definitely recommend Renewal by Andersen.

I had a door done by Renewal by Andersen a long time ago and they were top of the line. So I went with them for a window. They did a good job on the installation. It was done in one day.

I've had 2 bad experiences with Andersen windows so far. I made the mistake of ordering full screens for my new windows and should've ordered half screens. Andersen wouldn't be flexible and let me change them even if I paid more. Also they seem to have "lost" my $6000 payment and I can't get anyone to help me. I've paid off 2 thirds of my bill but am only getting credit for 1 third! Stay away from Andersen windows!

I had three doors and two sliding glass doors replaced and they’re beautiful. I was told the installation would take about six weeks to get those installed. But it was a little tiny bit less than that. Renewal by Andersen was awesome.

I like the sales rep. We did the whole house and the windows are wonderful. The guy that installed them, Josh, knew exactly what he was doing and his helpers were excellent.

We love our Windows by Renewal by Andersen. We initially got 8 of our windows replaced a few years ago and were very happy with the installation and the window. We just had 4 more windows replaced this year and were even more impressed with the service. The windows are very efficient and block out the heat in the summer and now that it is cold outside we notice our house is not drafty at all.

Renewal by Andersen made an error in measurement. I have an R-shaped skyline in my master bedroom that came in backwards. So they had to rig it in and I'm waiting for the new one to come in. It encompasses one entire wall and it doesn't look good from the outside at all. In that respect, I was disappointed. I'm also still waiting for the screen door for my patio door. I was promised that it would be done before Thanksgiving. So I called them a week ago to see but the windows haven't came in. Overall, I've had a positive experience except for the glitches with the installers as well as the sales reps. But they were pleasant and professional.

They did a great job. My only concern was that they took out the old sliding glass door that was broken and said they discovered some damage that was not originally seen. I don't live in this property so it was 100% remote interaction. I had to trust them on it. I wanted to get a second opinion but at that point, it was too late because they had taken out the original sliding glass door. The job ended up costing me double what I thought it would.

Renewal By Andersen is one of the most professional companies we have ever personally dealt with… They do exactly what they are going to say they do not change dates or prices which is very important… And their workers are beyond fast and professional… You will be pleased. I can assure you that we did not know who to go with to get our new windows installed and our new sliding glass door but I am so glad that we chose Renewal By Andersen, because I do believe they are the best and they are definitely top-notch.

Think twice before hiring them. Had a salesperson come to my home. Quoted me $45,000.00 for 16 windows. This was his 1 year price. The 30 day price was $37,000.00 and the today price was $34,000. Interest rate 5 years At 6.99%, 10 and 15 years at 7.99% so just imagine at the total cost once all is said and done and to top that off we asked for a written estimate and was told, "NO. But if you like you can take a picture of my computer now." Who would want to do business with a company that does not want to provide you with a written estimate for that kind of price. As a consumer this is no way to do business.

The installers showed up in time, were professional, friendly, and did an outstanding job! They left my house clean and looking better than when they arrived. I will recommend this company to all my friends and family. My windows are beautiful!

The windows look fantastic and provide more safety. The crew was great, efficient and cleaned up. Had to wait a little longer for installation as they are made to order but worth it. The screens are practically invisible. They are going to be much easier to clean.

Brian the rep sold me on this product. Great design and improvements, they are expensive but worth the price and you're putting money into your home! The installers were polite and efficient. The whole process was professional, from sales to installation. Thank you Renewal by Andersen.

The old Adage applies. The common law of business balance, often expressed as "you get what you pay for", is the principle that one cannot pay a little and get a lot. That is, paying a cheap price will not guarantee the buyer will receive a product of high quality value. In other words, a low price of a good may indicate that the producer compromised quality.

I had windows put in by Andersen in Michigan in the 1980s. Since I like those windows, I went ahead with them again down here. We have one large window in the middle in the living room and it's fixed. The rest of them are all sliders. The installers were great. They came, moved the furniture and took the curtains down. I'm 88 years old and couldn't do it. They took care of all that and put the windows in. They were done within four and a half hours for all six windows. They were amazing. They did a beautiful job and cleaned up very well.

Andersen was very customer service oriented. Every time we had an inquiry, they responded immediately. We got a bay window and the installation went smoothly and efficiently. I love the quality. There are four windows with the crank, and the crank is excellent. They set it up appropriately, and it lets in a lot of light. It's wonderful. It's the main feature of our living room.

A lot of window companies use vinyl windows and I don't like vinyl. It gets brittle over time. The windows with Renewal by Andersen are made out of a different type of material. It's a lot stronger that I ain't gotta worry about it warping. The quality is better than what I've seen out there with vinyl windows. However, it took a long time for them to make the windows. I expected a month but it took longer. But as far as the install, they did well. They were quick and filled them up pretty good. I got the patio door and some windows, and they all seem good. I felt some air coming in the other day from around there, so we get a little breeze. But for the most part, my utility has been lower. I did it to lower my energy bills, and I thought with Andersen, I'd do that.

I would recommend Renewal by Andersen. They were quick, efficient, and very experienced. The first time I used them, I had five library windows. This time, I had 12 windows. They had it done within a day and a half, and everything went very well. They cleaned up, and it's a good way to go. The windows are airtight.

I bought half the windows one time and then I wanted to finish my house and I put Andersen in the rest. We got about 15 double-hung windows. Plus the patio door. They got them faster than what they said. The installers cleaned up everything that they done. It all looks good. I like the quality. They're very easy to clean and to adjust pop out. We put them in specifically to try to reduce our heating bills and cooling. My wife is satisfied with it.

We ordered the windows through Ryan Window and Siding, and it was installed by them. They were very good. We waited until the windows were done and then within two weeks of them being done, they were being installed. They did two of the big windows one day, and the next day, they did the following window and door. It was great. They cleaned up and took their stuff with them. I paid 32,000 for three windows and a door. It was pretty extreme. So far, we love the windows and the door. We love how easy they are to clean. We're hoping to get three more in the near future as money prevails.

I bought a picture window, sliders, and double-hung windows. It took them two days to install the windows and they did an excellent job. But there were 12 windows in my order and one of them had a crack in it because of shipping. A screw got over in the wrong spot and cracked it. They just came in and replaced it last week. Other than that, the windows are pretty good quality.

I'm a penny-pincher and I didn't wanna pay that much, but we decided to pay top dollar because we really needed some new windows and turnkey service. Renewal by Andersen did everything for us from beginning to end, and they told me what to expect and how long things would take. Installation was at least a two-day project. My house is old and it was par for the course. Things don't always go as initially planned. Besides that, I love the windows, and I'm very happy. They're great windows, but the jury is still out because we haven't had them very long and we haven't had to deal with any weather.

Everything went smooth with Renewal by Andersen. The installers were both professional. I had them install seven windows and they whipped it out and did their job. They were really good, and I felt comfortable. I took out a couple of times to run errands and I didn't have any problem with that. Also, my windows are beautiful, and I love them. The price is steep, but they're the nicest windows I've seen.

I had 13 windows put in by Renewal by Andersen, and it was two different installs. I bought seven windows the first go-around. I ordered those in mid-December, and they put them in in late March. Installation was unbelievably good. We had a snowstorm and the installer was one guy. He put in seven windows in a snowstorm, and it was the most amazing thing I've ever seen. The installer was on a ladder, 20 ft up. The wind was blowing, and people couldn't see anything. In May, I ordered six more windows, and I made sure that Renewal by Andersen got the same guy on the second install. He brought help, and they put in the windows in late September, so it was beautiful. They finished in five hours.

We used Renewal by Andersen to replace windows in our master bedroom. My sister swears by Andersen Windows and she had all her windows and doors replaced by Andersen. We decided to go with Andersen when we replaced our master bathroom windows and then the rest of the windows in our house. The sales rep gave us the best deal that was out for our windows, so the cost was less than we thought, and the crew that installed the windows was amazing. The nicest guys came in and they had something on their feet so they didn't track mud in the house. They came for two days and cleaned up so well, people wouldn't even know they were there. I was in the house while they were doing work and I never even heard a lot of noise.

I did the initial order in March and Renewal by Andersen came out the end of September. When the sliders finally got here, the replacement just took one day, and it was flawless. I didn't even know the installers were there other than hearing a couple of bangs here and there. They were good. The windows look good to me and I don't have any air leaks anymore, but I'm still waiting on the siding after a little over eight months. Other than that, I'd recommend Renewal by Andersen for the quality and the job they did.

I did window replacements throughout my home. One double-hung, and then four sliders. The installation process was fairly quick. The installers were efficient. I did it in two phases. This last time, I did three windows. The time before that, I did two windows. They were quick. They came in, took out the old windows, put in the new windows, made sure everything was clean and gave me directions on how long to wait before I could open them to make sure things set. The quality of the windows is great. They're super easy and efficient. I'm in Northwest Arkansas, so I've been enjoying being able to open and close my windows while we have cool weather.

They were here three years ago doing windows in our house. I like their quality of work, reliability and the product. They're good. Recently, they completed the replacement of the windows in our house. They did 9 of them. The woman who came to our house to give us the estimate was also the one who worked with us before. We knew and liked her. The working crew was great, too.

They did a really good job when they came to tell me about the glass. They sold me when they came out to show me their product. We did one window. It was for soundproofing because we have a newer home. They said they were doing 6 to 10 weeks, but it came in earlier than that. The installers were great. They came in the morning and it took them less than two hours. They cleaned everything up. They were very professional. The window is nice. It's not quite as soundproof as what I was hoping for, but it's better than what was down there.

From the sales meeting through final installation, Renewal by Andersen, Oklahoma, was professional, timely, and informative. We love the nine new windows we purchased and are very pleased with the installation process. I give five stars and highly recommend the product and company.

TL;DR: Terrible workmanship, poor communication, lack of understanding of how their own financing plans work. I cannot stress enough how terrible this company is to do business with and that you should avoid them at all costs. My neighbors had Windows replaced by this team and recommended them to me. I have always heard how great Andersen is. However, my experience was terrible starting with the installation process. I had a great experience with the sales team. Although the pricing was outlandish, the quality and workmanship would show what I was paying for, right? WRONG. I replaced half of the builder's grade windows in my house. Mainly because I couldn't afford to spend 112K to replace them all!!! Once the installers showed up they did a terrible job sealing the new windows. They did this install in February, so it was nice and cold outside. I could see the air gaps and feel the cold air flowing in around the windows.

They did a awesome job and very professional and would very highly recommend them to anyone. The team came out, explained everything before starting, let me know the process of it all. From start to finish so professional.

The reps were very pleasant people and they did a good job. The job was very accurate and thorough. They've been working all day on my window and one siding door, and that was very, very nice. I have tiles on the floor and I saw the space between the sliding door and cement, so they put cement there, and everything was done very properly and very nicely. But I have leakage and I wasn't sure where it was coming from. So Matt, the person who came, gave us some ideas, and we tried to do it. Then I called him back and I said that I was absolutely sure that it was coming from sliding door downstairs. He did that in a couple of weeks. I'm very pleased with the sliding doors. I would recommend them.

They did full replacement for us. We got two 8-foot wide sliding doors to the back of the house and they did a great job and they were honest. I saw the windows installed in my previous home and I was very specific that I wanted a full replacement, not a retrofit fit. They must have spent at least a full day just prepping those two openings so that when they put the new windows in, they're not going anywhere. They wanted to make sure that everything was strong and they did a lot of work. Once they did the prep work, they screwed the windows and they used very expensive industrial caulking. It bends and flows with the weather or the temperature. I was happy with them. And their prices weren't bad and I felt I got my money's worth. At some point, we'll get more windows from Andersen.

I was getting replacement windows and Midwest Replacement Windows, the company that works with Andersen, set up some time to come out and take a look at what I wanted. The rep made some recommendations and we talked about alternatives. They scheduled for them to come out and measure after they gave me the initial quote. They did the final measuring and they came in and got the windows installed in half a day. The installation went smooth and it was like I didn't even know they were there. They were very polite and answered a couple of questions that I had. Also, the windows look good. They have white vinyl around them and they really pop out. I would tell others to give Andersen a call and see what they can do for them.

We used Andersen at a previous home that we had and we liked their product. So, we continued using them. On our recent project, we got single-hung windows and they replaced everything in our house. It took them three to four days to install the windows, then they had to come back a couple of times for trim finish. The quality of the craftsmanship has been great and we haven't had any issues. They're a higher-end window, but they're worth it.

This is 2 years in the making. The sales lady Kate and installation team was super. The problem was being handled by the A.G.M. Then he left ans nobody could help us. They refuse to even put my calls through.

Expensive but worth the price! Installers were polite and efficient. They left the area cleaner than when they arrived. The whole process was professional - from sales to install. Thank you Renewable by Andersen.

We had Andersen windows initially in the house, and so when we finally decided after 40 years it was time to replace them, we went with the same. The house was built in the sixties and they were the original windows, but they lasted all of that time. The cranks were just wearing out, and there was a lot of wood blocking views. So, we were ready for a change. I wouldn't buy anything else. The service was excellent from the time the salesman walked in, and we contacted them. They didn't contact us. We were shopping for windows and we had been thinking about this for a while. So from the point they got here to the point we are now, the service has been amazing. The installation was done by perfectionists. They did a beautiful job. They did it in only two days. I wish every company had the type of attitude that Renewal's customer service has. The products were expensive. However, with our experience thus far, they certainly have been worth it.

We used Renewal by Andersen before in the same house and we had similar windows done, so we decided to continue with them. We got windows and a sliding glass door. The representative was the same one we had a number of years ago, and we were happy with him, and he did a good job. He knew what he was talking about about the windows and the financing. He was knowledgeable and courteous, and he remembered that he’d been to our house before, which was almost 10 years before. We had someone come in and do the second measurement. Then on the installation, the guy who came out with his two helpers walked us through everything, walked the house, and seemed to know what he was doing. He did a good job. As far as the products, they're helping. At least that's what we can tell during the summer months.

I did one slider and a big bay window with two up and down ones. One screen came damaged and Renewal by Andersen said they were gonna replace it. This was back in September when they did the windows. It's taking time to get that screen replaced. They just said that they had it ordered and it hasn't come yet. The rep checked up on it and he said that it was gonna be coming on November 7th. But overall, the quality of the windows seems to be really good. I would recommend Renewal by Andersen. The only thing is that you've gotta expect a waiting time to get them in because they are very busy.

My husband called Renewal and they made an appointment and came out to our house. The rep looked at the windows that we had, measured them, and gave us a quote. We decided then and there, we were gonna go ahead and do it. We bought three that are just total glass and do not open -- one in the bathroom so it was frosted, and we got one big window that opens up. The rep gave us a quote on how long it would take before the products would be available for them to install and that they would call us once they were available. We waited about a month. I was at work when they did the installation and the only thing I was disappointed with when I got home was that there were some smudges on the window. They weren't exactly totally clean but that was probably from them touching the windows to install them. First impressions are everything but it is what it is.

I went to Renewal by Andersen's showroom and looked at their product. I liked their reputation and they had the lowest bid. Their rep Mitch came to the house and he laid out very clearly what the steps were and what the price was. I was impressed with his knowledge. He knew what he was doing and he was informative but not pushy. The other guys I checked were really pushy and I didn't like that. The Renewal sales and marketing were excellent.

I would recommend Renewal by Andersen and the product, and the way they were professional and clean. I would recommend them if you wanna pay their prices. The cost was high for the amount of windows. We had a special-order window, plus another window and a sliding patio door. They offered two years no interest, but there was no break on the actual product itself. But the rep was very good and friendly. He made me feel comfortable, didn't push anything on me and explained the product. He explained how long it would take, and it was that time frame. The windows are very good quality. They're very heavy.

When the sales rep came, I really liked the quality of the window and I was looking for something longer term, so I went ahead and went with Renewal. Also, the sales rep was very personable, friendly, and honest. When I emailed him asking him questions, he answered and he was really good. We bought 11 windows from them and they told us when we'd get the window and how many days it would take to install. The installers tried their best to clean up after themselves and make sure everything was perfect. We're really happy with everything, except the price. The windows made a big difference in the house.

We liked that Renewal by Andersen is a one-stop shop for they come out and do the measurement, build it there to the specs they did, and then install it. They had a local rep in the area that came out to us the first time. We got picture windows and sliding windows. They're wonderful. The rep that came out and visited us brought samples of each of the window types, along with the presentation that he had on his laptop to go through all the different types that were available. The presentation was very in-depth and helpful. It was nice to have those visual representations of what we were looking at. He kept us up-to-date on the expectation for when the windows would be done and arrive and come out, and then came afterwards to check on it as well.

We liked the benefits of what Renewal by Andersen presented, the history, the type of window, and what we wanted for our house. We were throwing so many things at Jill, the sales consultant, and I was surprised she even kept her head on straight. She was here for almost three hours because our initial concept was a little different than what we ended up with because of the cost associated with it. Between my husband and I, our thoughts about what we wanted seemed to be different. Jill was great. We liked her very much. She was approachable and she seemed to listen to what we were asking for.

I would absolutely recommend Renewal by Andersen windows. I live in BC, Canada and these windows will be great for not just the beauty of them, but the efficiency in summer and winter. Rodeon and his co-worker were craftsmen working hard and meticulously to ensure they were perfectly installed and took steps to go the extra mile. Great Asset to my property. Thank YOU!!

The rep came to the house and measured and talked about the windows, told us what they were and told us what they cost. He showed us the different options for the windows. The installation was good. The installers came out and put them all up in one day. They were very professional and did a good job. The windows looked really good. Better than my expectations. But they were expensive.

I liked the way they presented themselves, what they offered me, and also the price. I liked the facing, the colors that they presented, and the way the windows open from the side and the little ones open from the top and the bottom. The installers were very professional. They were nice and friendly. They explained everything. They answered all of my questions and showed me how to open and close the windows. They cleaned up and hauled off everything for me. They were real good. I like the quality of the windows. I love the windows. I can see straight through all the way to the next street.

We had our second installation with Renewal by Andersen and it was very smooth. We kept the same shape of the windows. We just removed the grid that was in the windows. So they're just simple windows. Some of them are picture windows, and Andersen puts a real pretty trim on them. They have a real pretty trim that matches these other windows that we have in the house.

I had an extraordinary and very satisfying experience with Renewal by Andersen. They were very professional from start to finish and just top-shelf. We had them come out and they made their presentation. They were substantially more expensive than the others that we had talked to. At first we did not pick them. But there was a follow-up call from the salesperson's upper management that came out and talked to us. Her name was Alicia and she came out. She was extraordinary. She said, "What we can do, because we are a manufacturer, we can redesign some of the windows that may be a little bit less expensive." We were replacing some windows that were opened. She said if we put a stationary window there, that will lower the cost.

We ordered windows for our house. We called Renewal by Andersen, they had someone come out, look at our house, give us an initial estimate. After the initial estimate, they had someone come out and measure. The measurements were made. They took that back to the factory for construction. Six to eight weeks later, we got a notice that the windows were ready for an installation and we scheduled a date with them. They were very good. The windows are high quality. My wife is happy with them. That's what makes me happy.

It took six weeks to get our sliding windows and a sliding glass door from Renewal by Andersen. But installing them took two days. They're nice and quiet. We had some rattly windows before. When the wind would blow, they would rattle. But these new ones are solid. Excellent product and a good deal.

The sales rep who came was very knowledgeable and the installation was quicker than what they had told us it would be. We got three black windows -- one in our kitchen and two in our living room. We like how they open and they're easy to clean and seem very sturdy.

Renewal by Andersen did a sliding glass door for my primary residence and I've been happy with what the installers did. The salesman, Alan, was very thorough and professional. He was willing to listen to whatever mild complaint I had. But there were issues with dispatch and with collecting the invoice. Then, on September the 26th, I had two 4x6 windows installed at my studio apartment in Denver. They use the word clad to describe the windows which are white on the outside. When I called Alan to order, he came out the next morning to do the measurements. He gave me all the information about who I needed to call two days prior to make sure that the they had the ability to call my tenant so that they could gain access to the building.

The reps were extremely responsive, prompt and courteous, and the sales portion exceeded my expectations in every way. We had already made the decision to use Renewal by Andersen before they arrived and I was laughing as the sales guy continued to try to sell me on the quality windows when I already knew the quality. That's a good problem to have.

We had a good experience with Renewal by Andersen from start to finish. Our new window is spectacular, and I'm very happy with it.

There was a bad hailstorm here in June, and I had a couple of windows bust out, and I made the decision that I was gonna go with what would be the most energy efficient. I dealt with Lowe's in the past in having windows replaced, and they told me my windows would be in by X date, and it was five months past that date when I finally got my windows. I was like, "I'm not dealing with Lowe's again." Having gone through some of the glass companies in town, I said, "We need somebody reputable. I know it's gonna cost us an arm and a leg, but I just want something that's gonna be energy efficient and something that's gonna be good."

Working with the sales rep from Renewal by Andersen was a very good experience, and installation went beautifully. The installers were fantastic guys. They were in and out really fast and everything was great. They took the care and time to make sure everything was clean and kept the house from trying to get dirty and performed their work efficiently. Customer service was good too. I've called about a couple of things that I had issues with and they haven't gotten resolved, but it's probably more my fault not following up. Other than that, they've been great. We did seven windows and one door, and it was a little expensive, but I was willing to pay a good price for some good replacement windows.

We had a very good experience. We were very impressed with it. Everybody's been very professional and on top of it. We've talked to quite a few people. The sales guy even stopped by our house to make sure everything was all right. The windows weren't supposed to be in until late October, but they came in in July. Renewal by Andersen came right on out, scheduled it, and it took one day to do all our windows. The installers were very courteous, and the windows are very high quality. However, we have an issue with one of our front windows. It had a scratch in it, and Renewal by Andersen got right on top of it and reordered a new pane for that window. They're taking care of us. They came out in September to replace it.

I would highly recommend Renewal by Andersen. Originally, we were told that the installation would take three days, but they did it in two days. The guys who did it looked professional. They were very personable. They were here for about six hours each day for two days. They cleaned up. There was not a piece of sawdust left when they were done. We've got three sliding patio doors. I love them. Also, all of our other windows in our house are Andersen windows and we're happy with them.

I needed a new window. The rep I worked with was good. He was very friendly, courteous and informative. The replacement went really well. I like the casement better. They're very expensive. But they're good windows.

I used Renewal by Andersen when I lived in Topeka, Kansas. They have good windows that's why we went back to them after using them years ago. I purchased three sliders and one double hung. They're extremely expensive, but they are worth the money. Installation was good. The crew knew what they were doing. They received questions and answered them thoroughly. When there was anything that I requested they did extra, they were able to take care of it. I was happy with Renewal by Andersen, and I would recommend them. It just depends on what your goal is. If you're trying to fix the window for resale purposes, then I wouldn't suggest them. But if you're doing it for your forever home or if you're just trying to be a good steward of what God's given you, go with them.

Matt and Marcus did an excellent job installing the new window. They were very professional, did a wonderful job of cleaning up after themselves and had great customer service. They were also very efficient at their work and willing to explain every part of the process and answer my many questions about the product with knowledge and ease. I would hire them again, anytime.

Renewal by Andersen is a good company. The guy that sold the windows went through the whole thing. But he could improve his attitude. He said at the end, “I know you're not gonna call me.” We made the decision. We called them. But he almost lost the business with his mouth. The installers did a great job. They had to replace the wood inside the windows. And we had another guy staining who did a great job. It was all excellent. If people could get the same craftsmen that we had, they would be, "Oh, it’s very aesthetic."

Renewal by Andersen is the only company you need to go through. When they ordered the windows, they said it would be four months before they came in because we ordered 20 windows. That was a lot. And they got here two months quicker than we thought, which was great. It was a short process. They worked well.

I wanted something that would last and I knew that Renewal by Andersen would do a good job. Everybody that I worked with was very nice, thorough, showed me the product and what benefits came with it, and told me about the energy-saving part of the windows. So, I was happy with everybody. Even the installers were very good.

Renewal by Andersen is where you need to get windows. They told me it would take two days to put the replacement windows in. They told us the timeline of when our windows would be done being manufactured. And the guy that came and put them in called me earlier and said they were on their way. They did a very good job. We like the windows. It's quieter inside our house.

I was very pleased with Renewal by Andersen. They're expensive, but they're worth it. The rep was very informative. He showed me the actual window and told me about the financing or the measuring. Someone came to measure each window again prior to ordering the windows, then they called me and gave me a couple of choices of when I'd like them installed. They came, were very timely manner and were done by the end of the day. It was wonderful.

From start to finish on my window project Scott ** was there to keep me updated on everything. I would recommend him and Renewal by Andersen for any person looking to update/upgrade their existing windows.

I'm happy to share that the cost of these windows includes not only a premium product but also white glove service. The windows themselves are beautiful but we could tell a difference in the room temperature immediately. The professionalism of the installers was unbeatable and I would trust either of them in my house at any time. This has been one of the most pleasant business experiences I have ever experienced.

Purchased 14 replacement windows. Two day installation went as planned. Installation by Scott and AJ was top notch. Explained product care and usage. Highly recommend team of Scott and AJ. Melissa at Andersen very helpful as was sales team.

Signed a contract for replacement of several doors and windows. One year later our project is not complete. The installers damaged window sill and shutters on one window. One window has arrived cracked five times. The installers convinced me to allow them to install the first cracked window as it would make the followup installation much quicker. Response times are extremely poor. When a cracked window arrives, it takes 2 months for the next cracked window to arrive. Then it arrives cracked and we start over. I wish I had never called these people. Terrible experience.

The representative who came to measure was wonderful. The window glass and screening was top drawer. However, working with the Homeowner to find an affordable solution, as is stated in their commercials, was not my experience. There is only so much they can do. Their loan interest rates are high, and the replacements are WAY out of my league. They did not have a solution to my window problem that I could afford. Keep that in mind when calling for estimates. I was prepared to pay several thousand dollars, but not prepared for the amount needed to replace my window.

We financed (with high interest) $12,000 for a security back door to be installed in our house in March 2023. We are on Social Security, so it was a very big expenditure for us. March 7th was to be our install date.. It is now September 2023, and still waiting for them to come out and finish our door. It took two crews and many days to get the door installed. We have called over and over and no one answers the phones at this business.

We needed to update our 36 year old Andersen windows and we had been happy with those so we knew we wanted to stay with the brand. We had replaced another window with an Anderson window that we had ordered from Home Depot and had our contractor for the project going on install it. While, in the end, that window is good - the installation was done with much more expertise by Renewal By Andersen. We wouldn't hesitate to use them again.

I am so glad we used Renewal by Anderson for our 12 windows (6 transom and 6 double hung). From sales to customer care to installation, everyone was attentive and professional. I appreciated having a dedicated customer care person assigned to me, and she kept me up to date on the status. The installation crew was incredible! They did a wonderful job and were extremely skilled. This was critical for us because this set of windows faces the direction of the wind and rain in hurricanes. I would use Renewal by Anderson for any other windows we had to do.

Updated on 10/03/2023: All the responses that RBA gives to negative reviews are all the same. The quickness of the response seems to be computer generated. I don't seem to be able to find any consumer responses to their responses that indicated that anyone ever got any relief. Their response is just to check off a box and has nothing to do with changing their desire to resolve a customer's issue with their product. Their real response is to do nothing and outlast the custom actions to actually get the product that was promised. Their salespersons and employees that interact with customer all give the same platitude of "We will do whatever it takes to make it right". It should say, to be accurate if they all said "If you have any issues with our product or installation we will ignore you until you give up and shut up." They know that legal actions will cost the customer more than the job is worth.

Excellent customer service and extremely knowledgeable about the whole process. I definitely recommend using this Company again. I’m extremely satisfied with the work that was done. I’m satisfied with how knowledgeable the technicians were!

The entire installation team took great care in protecting my home prior to starting the work. They explained all steps as they installed the windows. They were very professional throughout the entire project and my home was left as clean as when they got there.

We got windows that open fully and do not have any lattice work in them or little white squares. Just plain glass that opens like a door. The quality is good. Renewal by Andersen's installers came in and covered everything in the house with plastic so it wouldn't get dirty. And they were there half a day and cut out the windows, put in the new ones. They were nice. There was only one of them that spoke English very well. The windows are expensive, but I like them.

We purchased five windows and it helped out tremendously on the heat within the house and they are super clear. I would recommend Renewal by Andersen 100%. The installation team took a day and a half because we ran into some complications. But they were super professional and friendly.

The guy that came to show me the sample windows was really helpful. Installation just took one full day, and it went really well. We got 11 windows, and we like them a lot. They were very expensive, but hopefully, they'll last and they'll be worth it. I would recommend Renewal by Andersen to a friend.

After viewing the product, we knew this investment was the right choice to help our 3500+ sq. ft. home become more energy-efficient. Initial measurement was made, and they sent out a second person to verify the measurements. The Salesman kept us informed with updates and installation date deadlines. Installation was amazingly performed in one day. The installers fixed a couple of problematic areas, left the job site perfectly clean, and even disposed of our old windows for us. Renewal by Anderson Windows was the best choice for our forever home!

The windows were very large and custom-made. They are top quality windows. The first rep that we dealt with was very cordial and accommodation. He knew his product and assisted in any way he could. We had a very good experience with him. But he retired so another rep worked with us. The second rep was right on the ball. The team that came out to do the installation was absolutely fabulous. It was a one week process. They finished it in two days. They had to drive from Oklahoma City out to little town of Heavener which was about three and a half hours for them. So they worked diligently until the work was completed. It took him right at two days. So I'm very happy with that.

The salesman, the installers were outstanding. The installation crew headed by Alex were very good, they worked very hard to make sure my installation was perfect. I was very impressed by their quality of work and professionalism.

Renewal by Andersen is pretty good and I like them. We purchased windows and the reps were very prompt. They called me just as soon as the windows came in and set up the time for the installation. The installers were very friendly and took care of everything I needed done. The windows are expensive but they give a lot of incentives. It went from $40,000 for seven windows to $26,000. The windows are of very good quality. I recommend Renewal.

I got all my house windows, a picture window, and a kitchen window from Renewal by Andersen. The rep was very pleasant and she seemed informative, knowledgeable, and decent. The installers were great too. They went about their business and if they wanted any kind of information or help, they asked. They cleaned up and gave me all kinds of information that I needed concerning Andersen or replacing my Andersen. I have good quality windows and I know they're working because the temperature in the house is great. I had a really pleasant experience and I recommend this company based on that. The price is reasonable for the quality, patience, and experience that I had with them.

They're expensive but they have good quality. The sales rep I worked with was also good. I had two installations. For the first, they did a decent job. But the installer was not very responsive. I sent him a text and email. Then I talked to my agent. Then the installer didn't spend a lot of time explaining things. He just did his work and left. But the windows are good. I like the quality.

Just put in 12 new windows in by this company. The windows are great, you even redesigned them to include a "handle" open window, on the bottom pane, but forgot to put the same on the top half. Your windows open from top or bottom so by right there should be a easy way to open top also. I thank you for your improvement.

I can't tell you how disappointed I am with our Renewal by Andersen experience. We hired them to fix a leaking window. The day after installation, the window was leaking. After two months of asking for someone to come assess the issue, the employee "who no longer works there" said we were sold "the wrong window". After many more months of contacting them to fix it and not hearing back, I finally got to the regional manager through LinkedIn, who offered me a new window at the discounted price of $1,800 without acknowledging the sales person's error, saying the leak "was not their fault."

The Andersen windows and doors are of excellent quality. However the shoddy installation left us with gaps in the joints, bent nails hammered into the wood. Only remedy provided was to slap on wood filler! So disappointed.

We used Renewal by Andersen to replace our hurricane storm windows: 2 sliders and 1 large custom double hung window. Experience was superb. From start to finish we were well informed: sales did a great job in telling us our options and what alternatives we could consider, service kept in touch with us almost weekly to inform us where we were in the manufacturing of the windows, install was incredible, and the walkthrough inspection was done the next workday. After 9+ hours of working in our house, my wife could find ONE THING she had to do to clean up after they departed- she really appreciated that. This was one of the best sales/service experiences I've had in my life. I have already asked the sales rep to come back and give me a quote on some more custom windows. It might not be inexpensive but you definitely get what you pay for.

I had a good experience with Renewal by Andersen. They did a good job. They sold me on their product. Their rep came over, he measured all the windows, walked us through the different options of trim and type of windows, and walked us through what it would be price-wise. Then, he let us know about all the financing options, and he showed us pictures of their previous installations and some models of the windows and what they would look like. I bought one picture window and a window that slides to open. The installers showed up and told me what they were gonna do. They took out the old windows and disposed of those for me, and then, they installed the other ones. We really like how the windows look. They're much nicer looking than our previous windows. They were from the 70s, but these windows look very nice and very thick. We haven't put the curtains back up because we liked how they looked without the curtains.

We had a really bad experience with Andersen, and then we switched to a different portion of their company and hired a contractor, and that went really well. We are we happy with the windows but we were not happy with their retrofit side of their company. We set up an appointment with them, and when I've never heard from them to confirm and I called them and they said, "Oh, we've been trying to get ahold of you. Your appointment has been canceled." So, that was a really bad experience because they hadn't been trying to get ahold of us and if I hadn't called, we would have driven three hours to meet them at a rental property. The quality of the windows is awesome.

We got all new house windows from Renewal. They came in and took all the measurements. They provided an estimate and scheduled a time for the installation. They completed the installation in two days and the quote they gave compared to the end price was very accurate. They were very accommodating, from the salesperson, and the guys who came to measure, to the installers were all very professional. Also, the windows are very high quality and I'm very pleased with the product.

I had to go through one of their approved contractors for the 100 series that I needed, which I don't like because it's paying markup upon markup. I couldn't just buy direct and have someone else install it. It comes with a lifetime warranty, though. But the approved contractor gave me a different timeline when I first met with them and then when I actually went to order, he told me it was the three-month timeline. The lead times are a little ridiculous for how long it took to get my windows.

We had wonderful experience with Renewal by Andersen. We love the installers and the windows. Love the installers. They were very attentive. They did their job very well. They did everything they said they were going to do. It was a very solid installation.

The salesman from Renewal by Andersen was very pleasant to talk with. He explained everything, showed me examples, and I agreed to buy the windows that go up and down. They told me that the delivery might be two to three months, but it was much quicker than that. It took five weeks for the windows to come in. When the workmen came, they were very fast, they worked well together, and did a superb job. They took the windows out, put in new ones, and I only got one fly in my house while they were doing that. They were friendly and professional.

I did one window with Andersen and it looks like it was always here when it was done. The installers were awesome and I ended up having a couple of issues, but they let me know what was going on and worked through it. Everything came out great.

The experience with the rep from Renewal by Andersen was outstanding and the installation of the 30 windows went very smoothly. I highly recommend them.

I liked Renewal by Andersen's reputation. I purchased sliders, picture windows, and a single window with two panes that go up and down. They called. They set up an appointment. The rep was on time. I was most impressed with his friendliness and professionalism. He’s courteous. We talked for about an hour. We decided on what I wanted. We made our first 3rd down, and he ordered the windows for me. He told me approximately when they should be ready after checking, and got back with me with that time. When the windows were received, I paid him the second 3rd and I paid the final 3rd when they came in and installed them on the day they said they would. The installers cleaned up nicely after they were done. The site looked better than when they came. The installation was beautiful.

All in all, it was a good experience with RBA. The rep told us about the product, showed us what it would do and then answered all of our questions. If we had any problems, we could talk to him and he checked back with us, and made sure everything was done properly. The installers removed the old windows from the frame and removed the frame. They sized the windows up, made sure everything fit, proceeded to set the windows the way they needed to be set, and then put the foam installation around everything, sealed them off, and trimmed them all out. We had two sashes that had scratches on them and they immediately noticed them and told us about them, showed us where they were at, and then they came out and replaced them very shortly thereafter. I would recommend them. The quality of service seemed good. The workmanship was very good. I thought the cost was a little pricey. But hopefully, in the long run, they'll pay for itself.

They made an appointment to come and take a look at what I needed to get done. I had a full pane window that opens out installed. Then a sliding window upstairs. The installers were very efficient. They were conscientious about not making the space dirty or messy. They put a lot of tarp and plastic up while they were working. They were also very friendly. They were making conversation the whole time. The windows are great.

The rep showed me everything about Andersen Windows. It was a very impressive presentation. They have that mini window that they bring in and show you how the windows and the screens work and how you can clean the windows. It was very educational. Renewal by Andersen lived up to everything that I expected. He provided good details on what the windows would do and how much energy they would save. He answered all my questions, gave me more information than I could have ever asked for and gave me paperwork to back up what the windows would do. I was happy with everything that he gave.

I replaced nine windows. There was a single guy, Mike, and he did an excellent job. There are a couple of tweaks that need to be done though. They need to do a little trim. One of the windows I ordered has two inset lifts, but there's only one that's on it. On one of the windows, the screen has a hole in it. They're aware of that and they're gonna replace it. But those are minor things. I'm happy with the purchase I made.

I got a custom sliding glass window in my condo from Renewal by Andersen. The quality is great. It took a little bit though. I ordered it in March, and it came in June. When the installer came to install it, the frame ended up being cracked from transportation. They had to send it back and reframe it. It did not get installed until the end of August, so I was upset with the whole situation. It was frustrating with the frame cracking and having to wait another month. I had to put aluminum foil against my windows because it got so hot in my bedroom. But they resolved it. Natalie worked with me on giving me an adjustment for a price because I took a $500 day off from work for nothing the first time. The second time, they worked with me about adjusting it to my day off. Considering all the hiccups, I was still very happy.

Our sales guy, John, was awesome. The crew did a great job during the installation. It's expensive, but it's a good product.

The installation of the windows and doors took four days because we did the whole house. It went very smoothly. They communicated well and explained things, so we had no issues with that. The rep's knowledge of how to design different window configurations in an unusual situation and how to put some colors together was really outstanding. The windows roll very well. They open and close well. But they're very expensive.

I got eight windows and it took about three months to finish. The windows look really nice. The only thing is the latches kind of look cheap. You get the additional warranty with the purchase. But $3,000 a window is very expensive. The whole front of my house has solar screens and they took some of them and did not put them back up. So now, it looks funky because the two Andersens that they put in there don't have solar screens on them, and it doesn't match the other windows. I called the installation manager to ask him about it two days ago, and he said he'd call me back but he never did. That's been two days ago now. But other than that, I'm happy with everything.

Our experience has been great. From calling to set something up, to the gentleman that came in and did a demo for us, and then the crew that was here, everybody was good. I was very impressed with the way they handled everything. We live in a old farm house. So keeping it cool in triple digit heat is not always easy. With them installing on a really hot day, I was afraid that it was gonna burn up. But the way they came in and sealed everything up and then worked from the outside, it was great. I'm very happy with my windows. They're kind of pricey, but you get what you pay for.

We had one huge picture window that took the place of two of our other windows. And the crank window in the kitchen over the sink. The Renewal by Andersen rep was the same one we worked with last time. We hit it off on a personal level, so it made it easy. As soon as the installers got done, my wife said, "Good choice." Loved it. When we had the windows put in the first time, our energy bill drastically dropped.

The installers showed up and replaced the windows. It would be nice if the double-hung windows were cheaper. But it's worth the price even though they're expensive. I'm satisfied. The upstairs is cooler, finally.

The reps were very professional and courteous. They treated me with respect. We purchased single-hung windows, picture windows and two sliders. The techs answered all questions and showed how the windows operated. They picked up all the old windows and took them with them. The quality of the windows we got is very good. Everything went as planned and they did a good job.

We had a good experience with Renewal by Andersen. We had our minds made up that we were getting them before the salespeople even showed up. I got one big picture window and then a frosted one for the bathroom. There were also the ones for the bedroom that were sliders. The price hurt me. But Andersen warranties their windows.

I heard by word-of-mouth that Renewal by Andersen was a good-quality company. I started my contact with them by email and then called them on the phone after that. The person who worked with me didn't try to sell me something I didn't need. I liked his integrity and honesty. I purchased five windows and the installation went perfectly. They marked out which ones they were gonna do in which order and did them. They got them all done before I got home from work. I was impressed by their professionalism. They talked to us each and every step of the way as they went through the process and explained what they were doing and how they would go about doing it and they followed right to the letter. The windows are of very good quality and I was also impressed with that.

We had six rooms of replacement windows. Five of the rooms were complete. The installer refused to put the windows in the sixth room Because of a corner support pipe. The installer told my husband it was on us to get the pipe fixed. The room was boarded up for 9 days. However the Andersen staff arranged for the pipe to be welded So that the windows could be installed. The customer service was excellent in resolving this problem. Hopefully that will continue as there are a few minor problems with some of the window exteriors.

We had an amazing customer experience and couldn’t be happier with our windows and doors!! We had very old non-working windows and this really transformed our home. Their customer support is impeccable and left the house so clean. Highly recommend!

Most of the windows I went with are sliding shutters, and there's one picture frame. Essentially, I was replacing very old windows, so efficiency was something I had in mind. Renewal by Andersen demonstrated how their windows work to block heat, and that satisfied me. The initial consultation was in late May, and at that time, they gave me an estimate of August. They contacted me at the beginning of August saying there might be a delay, but they managed to install the windows by the end of August, nonetheless. The windows insulate as advertised, and everything seems good with them, so far.

I bought a total of six double-hung windows. I have a three-bedroom house, and I got two new windows for the front two bedrooms that people see from the street. I liked them so well that I went back and got the one for the window in the back. The windows got there well within the time frame, and installation went off with no problem both times. Renewal by Andersen is a little pricier, but they're gonna last a long time. I've already had discussions with people, and I told them that they're the best ones they can get. Before, whenever I was having a heat spell and it was really hot, I could walk up right to my old window and feel a bit of heat transfer coming through, but ever since the installation of the new windows, I noticed that I can't feel that anymore.

My experience with the sales rep was good, and the reason I wanted the windows was the quality. I really like it, and the whole process was good. I chose three different types of windows. I got one that tips out from the bottom for the kitchen ‘cause my wife can't reach the normal windows. I also got a normal open up window (the top and bottom), two that slide to the side, and then one picture glass window. The install was quick and the installers were nice guys. I would tell people, “Get them. They're a better quality window than the others.”

I got windows and a couple of doors from Renewal by Andersen and it was a great experience. It took about three months to get it installed but the quality of the product was very good.

I purchased a sliding glass door for the patio. They kept us informed all the time of what was happening and when they were gonna install it. They provided great service and the quality was what I expected. The installation was done in a timely manner and they were efficient. Renewal is an excellent place to purchase a window or door.

I talked to John and it was an easy and good experience. Then the installation guys came out to do their job and they were outstanding. The rain stopped them one day, but that didn't slow them down. They did the inside while it was raining. I'm happy with the quality of the windows. It's clear as a bell and you can see out of the windows.

The presentation was very thorough. I bought five windows and the installers came out on time and did the work. They cleaned everything up, and they were done. I love the windows but they were pretty expensive.

I got windows for the front room, two bedrooms and the kitchen, and I love them. I wish we could have gotten our doors because that's badly needed but they're too expensive for us. But the products are high-quality and Renewal by Andersen is good. I'm just not that rich. The guys were great at explaining what we needed and how we needed them, and how they were gonna be put in. And the guys that put them in were superior. I would refer them to anybody. We had to cancel one time because there was a family emergency and Renewal by Andersen was good about it.

We purchased a couple of sliders, a triple, and some singles. They told us that they would check in with us periodically but once they sold the windows, I never heard from them again. I picked up the phone and told them I hadn't heard anything from anybody about my windows. They said they'd been calling me but they'd been calling my home phone and I had not been home. You have two phones, you tell them which one you have, and they call the home phone that don't even get used. Then they send mail to the physical address, but you don't get mail there. You get mail at your post office. They just didn't communicate very well.

To begin with, I wanted to know how much the windows and door cost but was informed by the salesperson that Renewal by Andersen doesn’t provide detailed invoice. They only provided me with a flat fee. I never knew that the cost of installation was a separate amount. I seriously feel I was overcharged. When I explained my requirements on the windows I wanted installed on my sunporch, I was disappointed in the windows that were installed. (Too large.) There were a few miscommunications with the actual date for the installation. The windows and door were installed but the installer will need to return to perform rework because one of the windows is white on one side and a different shade of white on the other side. Nail holes can be seen on the door frame and need to be filled and painted.

I had a negative experience from trying to work with Renewal by Andersen. This happened due to the structure of the contract and the non-customer-oriented organization of its preparation. Here are the inconsistencies in the drafting of a contract for the replacement of a door that I worked on:

I had one window that had a window damage from storm. After Andersen took all my information, they said that they had a minimum. I had to do three or four windows but I didn't have three or four damaged windows. That was ridiculous that they wouldn't fix my window. They said they have a sister company with the name of ReBuildit, and they would do one window. They came out and gave me an estimate. But it was a lengthy time for them to even come out. It was due to them ordering the custom window which was disappointing to me because I thought they'd have it on stock. It's a typical size window. The reason I chose to go with them was due to the quality of the window. It was supposed to be Fibrex. But it was super expensive. They say they're affordable, but I live in a good neighborhood, and every person who has found out how much I paid to have that window replaced thinks I got ripped off paying over $4,000 for one window.

I purchased two big-picture windows from RBA. The installers were two people and the quality of work done was good. They cracked some of the paint in the window seal. But then, they went back and made sure there weren't any gaps. So far, the quality of the windows is good. I couldn't feel the heat coming from the window immediately.

After we placed the order with Renewal by Andersen, they told us that it would be four months until they could come in for the installation. Then we were told that it'd be a one to two-day installation and that was correct. The salesperson was knowledgeable, while the installation crew was very proficient, efficient, and pleasant to work with. We replaced 10 double-hung windows and it was a seamless process. Their quality is really good and they block a lot of sound. I also feel like our house is maintaining its temperature without as much cooling needed.

I purchased three patio doors. I'm very happy with them. I got the estimate in May and Renewal by Andersen told me it would be the end of July or first of August. I expected it the first week of August, but it was the last week in July. So, they were on target. The rep got here on time and was very helpful. He measured the doors and took all the particulars and explained to me how the windows would help with the efficiency. They took atest thing to see if heat came through, and it was, from the outside in. He showed me the different products available to me. I told him what kind I wanted and he took me through the catalog and showed me different colors of hardware and styles.

I was a little annoyed that I had to have somebody come out to the house just to give me a price on basic windows. But the guy that came out was nice. The installation felt forever. We ordered it in March and it was installed at the end of July. But the installation was good. The people did above and beyond things to make sure that dust didn't get everywhere. Even though there was already dog hair everywhere, they were completely cleaning up everything and putting plastic down. I did a back door, a front door, and a giant window. There's a small issue with the front door that they're supposed to have a service technician come out and do. But aside from that, overall, the quality of the products is good.

I got a huge window with two slide doors on the side from RBA. It looks like a very durable and high-quality window. But it's very expensive. But the installation was faster than what they said. The installers were very professional and they did a great job.

I like the quality of the products at RBA, their lifetime warranty and that we could afford it. The sales rep was excellent, very thorough and knowledgeable about the product. The installation was great. One day and they did what they promised to do. The windows look great. They were higher priced, but you get what you pay for.

Their sales rep was professional and knowledgeable. He showed us what the final product should look like. The installation was good too. The guys were professional. They went on ahead and made sure nothing was damaged. If it was, they took care of it. They also decided to go ahead and clean up afterward. Which was a big plus because I know some companies who don't clean up afterward. They also went on ahead and explained everything thoroughly about operating our new windows. As far as the quality itself is concerned, right now with the heat, it keeps the heat out. It also looks good.

I had a large front picture window installed. It was not a standard size. The installation team did a great job, they worked extremely well together, and cleaned up the site once they were done. I was very happy with the result.

Although this company makes PLENTY of black handles for their storm doors (a very popular option these days), I was told by their customer service rep as well as by a supervisor, that they are completely unable to provide black for my newly installed storm door, and they made NO EFFORT to find a solution for a customer who paid good money for their product. They simply passed the blame and left me unsatisfied with no recourse but to rip out the whole structure. Why isn't black an option for ALL their doors?? The door handle that has been forced on me LOOKS CHEAP, DOESN'T WORK WELL, and is an obvious mismatch to all my other black fixtures. I am an incredibly unhappy customer and will NEVER deal with Andersen or Emco for as long as I live and I advise everyone out there to find a company who will actually help their customers! Don't deal with Andersen or Emco!

I picked Renewal by Andersen because of what they say on their ads. Also, the weather is really hard on everything so I like the 20-year warranty. Their reps were very good. The guy that did the consulting on what we needed and the sizing was very down to earth. I didn't feel pressured doing it. He was very upfront with the cost. I liked Renewal's incentive package around the financing charges.

The salesperson made time to explain and did a demo. The installers took their time to do their work including clean up. Their reputation showed accurately of who they are. We are satisfied with it!!

I had a patio door installed and everything was great. They took the old door out and then installed the new door, and caulked it in and trimmed it out, and set the latches. Everything works great on it. But the cost sucks. It was $10,000 for a set of doors. I'm a contractor and I had to have these doors done. That's way out of control. But they give you this little incentive that they would finance it for a year. Other than that, I had a fellow give me the same price. It was $12,000 two years ago. So it was just time, and I got some people coming in town next week and I had to get it fixed. I'm very satisfied.

Horrible experience with Renewal by Andersen of Florida. Have a major issue with installation of new pool slider that was incorrectly located and installed and also still have a torn screen that they installed. The other deficient items were fixed and the service team said that the back pool slider had been incorrectly located and installed. My wife and I have called multiple times during the past three months to resolve these last two major issues, speaking to many different people saying we are so sorry and our service dept. is way behind then we are promised it will be escalated and someone will call back within a few days but they never do.

The company that put the windows in did a great job on the windows. But the door locks don't work 'cause they didn't line them up. When the owner of the company came out, he was supposed to get us a big sliding glass door, but he put in a small one. They tried to do a number on me and I'm unhappy with that. But I like the product and Andersen Windows.

Had 4 windows installed. Product and installation team were fantastic. Installed in one day, and exceeded my expectations. I was unpleasantly surprised on the morning of installation that the quoted “Total Project Cost” of over $15K apparently did not include almost $800 of sales tax. You would think that someone could have mentioned that during the 5 month period from ordering the project to installation, instead of springing it on us the day of installation.

I had my alarm company out after my windows were replaced to reconnect the system & discovered that it was no longer functioning. In order to have my home fully protected, I would need to have a wireless connection to said windows, etc., all at additional cost. I called Renewal by Anderson to notify them. Their response was most frustrating. They questioned me at length & wanted to send someone out to verify that the alarm was indeed not working. I wasn’t lying. My alarm company had already been out. Then they offered to take the windows out to ensure that no wires were cut. It was simply ludicrous. In the end, Renewal by Anderson would pay for the service call from my alarm company. In retrospect, I think they got off easy.

We replaced windows that we were having the most problems with. They're sliders and a couple that are fixed. I am surprised at the customer service from Renewal -- everybody that's reached out to make sure we're satisfied and happy. The crew who did the installation was really professional and did a great job. They knew what they were doing, didn't bother us, and let us know what they were doing. One of the sashes was damaged and I didn't even notice but they pointed it out whenever they were showing me. After the installation, they had told me they had already ordered it. I was glad that it's not like they were trying to sneak anything by. The quality of the windows is awesome, so far. We love them. They look really good and we think that they're gonna last a long time. We can already tell the difference in the house.

I had a window and a door replacement done by Renewal and the carpenter was very efficient and knew his stuff. Shelby, the construction manager, was also very conscientious. He came out here twice and surveyed what needed to be done. The crew had to remove two huge sliding door units and put in a huge window and a huge replacement sliding door. Then, they did fine with the cleanup. They did it from 10:30 to 2:30 in the afternoon. There's still some trim work that needs to be done. It's not the same crew that does that but I'm perfectly happy with the follow-up on the people coming out to do the trim work. It's a very well-organized group and they do exactly what they need to do. If I needed to install another window, I would use them again.

We got some double-hung windows and contemporary check rail. The techs worked on the shade first and then work around the house will progress. They were fabulous. They arrived every day on time and they worked their tails off. Working with Renewal was a great experience. They have fabulous products.

One of the big reasons why we really wanna go with Renewal is they're a very reputable company. They are top-notch. Another reason why my wife and I wanted to go with them is it's a streamlined process. Renewal make the windows and install them -- there's no middle man. The chances of something getting messed up are a lot slimmer. Also, one of my coworkers got windows done by them and he said that they did an awesome job and in my opinion, word of mouth is a little more meaningful. Dwight, the sales guy was very knowledgeable and helpful. He didn't try to upsell us on anything and he was more taking in concern of what we needed. He gave us a lot of good information. For instance, he told us that at our elevation, triple-pane windows aren't really necessary and it's just an extra cost. The way that he described it made total sense.

Customer service was all awesome. They were very honest and they answered all questions upfront. I had a door put in and the installers were awesome also. They were very respectable of our home. I love the door.

We had a good salesperson and the set up went smoothly. I was impressed by his knowledge of what he was doing. We purchased doors and windows and I had good rapport with the installers. They were good workers. We have good quality windows and we're happy with our product.

We had our sliding door done by Renewal by Andersen before. We had front windows done this time around. One window was a large slider that was a double hung, and two were non-opening picture windows. The windows look good. It turned out better than expected. The installers were quick and clean. One of them was very talkative and told us everything they were doing. The other one was quite good. Our slider was running a little heavy, and he adjusted that so it would run better, and the handle was a little tighter.

I was told the replacement was going to take a couple of hours but they finished in an hour and 15 minutes. The reps were nice, polite and cleaned up after themselves. I liked everything they did and it was a very good experience with Renewal by Andersen.

From the sales rep to the window installation process I had a great experience. I had 26 windows replaced in about 4 days. The windows look outstanding and are high end. The team took pride in their workmanship and were very skilled. When I expressed a concern about an issue, it was quickly taken care of. They even replaced some bad siding and painted it for me. Andersen wants you to be happy with your new windows and will do whatever it takes to make sure you are very pleased with your new windows. My windows look great and I expect to be saving money on my power bills. I have had numerous compliments on my windows. Replacing windows is a tremendous investment. Renewal by Andersen may cost more than some other companies, but the quality is top notch and all the people are professional. This company really cares about each client and wants you to have a good experience.

I was in the building business for a while, so I knew Andersen windows were good. We wanted to replace our windows, so I started looking at windows for replacement, and I really felt like Andersen was, by far, one of the best products. The rep from Renewal, Sarah, and her husband came over initially. They had a great presentation, but I was already sold on it. So, it was just affirmation of what I had already researched online. They did a really good job of measuring the windows and showing us how much it would cost, and also showing us how they could do it partially, instead of having to do it all up front, and discussed all the different types of payment options. We were able to complete all the documentation that we needed to on that day. Then it worked. It was very nice and easy.

I got windows from Renewal by Andersen and the process was all good. The timeline took about three months. Initially, the timeline was a little longer as they had to custom-make the windows. The installers were great and the job took a full day. The windows are really good and I'm very satisfied. Renewal did a very good job of communicating from the sales team, the sales agent that came down once I reached out for a consultation to ordering to the installation team.

I had a front door and a sliding glass door installed by Renewal. Everything looks fine. It took a while to get everything done because the front door had to be specially fabricated, but that was fine. They kept me informed. The products are expensive, but they seem good. If they were a few thousand dollars cheaper, they'd be perfect. The installation was good. The sales guy was helpful and not too pushy.

The sales part of the process was very personable. The installation was excellent. They had great teamwork. They cleaned up and they were respectful to not just us, but our property as well. We love the windows. Renewal by Andersen is worth the money. It's one of the best companies that we've ever worked with.

We had some other vendors come out and give us estimates. They were going to replace our vinyl windows with vinyl windows, but Andersen said that they advertise that but their products were not vinyl, they were composite. We got them to come out to give us an estimate, and even with the 25% discount, we were a little shocked on the sticker price. The whole project cost over six figures and we got a lot of windows in our house. We decided to get one window and see how we like it. Then once we get the first window paid off and we liked what we got there, we may start changing other windows each year and slowly go through the house when we can afford it.

Renewal by Andersen had a good promotion going on. The products also seem like really good quality. We got the basic windows. On a few of them, we got the kind that opens out 'cause they can be open in the rain, and they make the room look bigger because they don't have that center bar thing. The rep said to expect four to six months. But it was done sooner than that. We like the installers too. They were fast and efficient. They did a good job.

They did an amazing job. They did five windows, living room, kitchen, and each room. We had all windows. They had to break the outframe and had to rebuild a new one. They did everything by the book, bullet by bullet. We like the way you can clean the windows, you can open and you can close them. We have a screen, too. Now, I'm thinking that I'll change my sliding door with Andersen too. They're the best company right now in the country. They did my house in six hours.

I got double-hung windows. The installers were amazing. They went above and beyond. They repaired part of my wall at no extra charge. They saw daylight through part of the wall and they had some extra sealant and they sealed it all up for me. And they even left me a tube that, if I found any more, that I could seal it up myself. The cleanup went great too. It was like they were never there. The windows have gas in them and they have really reduced the noise level.

We purchased seven double-hung windows. They told us it would be done in two days, but they were finished in one day. The quality of the product seems to be very good. I'm very satisfied. I would recommend them.

The windows and the sliding door are as good as they get no doubt about it, super high quality. Communication within the company and between the company and us was very poor. It improved when a man called AJ got involved. They measured our door opening missed by three inches, the door was too big. They said if we accepted the door they would take $1,500. off our $24,000. cost if not we would have another six or seven months, so we accepted. Making the opening bigger was no small thing as are walls are cement. They cut them with a saw that used water. The water damaged our laminate floor that is no longer manufactured so to repair the whole floor would have to be replaced. I showed this to AJ and thought he would give us a additional discount, he didn’t. The damage is not very noticeable but you also don’t have to look very hard. If I had to do it over again I’m not sure if I would use Renewal By Andersen.

I wanted new doors so I called to get an estimate. The guy was very polite and did a good job. He was quick about it and was very clean with the cleanup. The doors are heavy and hard to open, and that's what I like about them. They're not like those cheap doors. They're worth it. It makes the house look much nicer. I definitely recommend. I have to call them back though because both doors squeak.

We replaced our entire front door and window set. Renewal by Andersen told us the job would take up to five hours. The salesperson was incredibly polite and responsive. He gave us great information and a very good detailed plan. We got it scheduled in a timely fashion. The people arrived on time. They were clean and professional. They did a great job and cleaned up after themselves. They were done early. So everything was fantastic.

They have a product called Fibrex and from my research and looking at all this stuff, it looks like it stands up better in the heat and cold of where we live. It doesn't expand and contract like vinyl. They gave us a bid and even though Andersen was more expensive than other companies, we decided to go with them because it appeared to be a better product. We had a little problem at the start of the installation. The first crew that came out had heat exhaustion and had to leave. They kind of haphazardly left everything all over the place and said they wouldn't be back for a couple of days. We couldn't wait a couple of days because the job was half done. We called them and immediately, they sent out another crew that came out from Dallas. They were wonderful and they did a great job. They knew what they were doing and they were very courteous.