Renewal by Andersen Reviews

The reps were extremely responsive, prompt and courteous, and the sales portion exceeded my expectations in every way. We had already made the decision to use Renewal by Andersen before they arrived and I was laughing as the sales guy continued to try to sell me on the quality windows when I already knew the quality. That's a good problem to have.

We had a good experience with Renewal by Andersen from start to finish. Our new window is spectacular, and I'm very happy with it.

There was a bad hailstorm here in June, and I had a couple of windows bust out, and I made the decision that I was gonna go with what would be the most energy efficient. I dealt with Lowe's in the past in having windows replaced, and they told me my windows would be in by X date, and it was five months past that date when I finally got my windows. I was like, "I'm not dealing with Lowe's again." Having gone through some of the glass companies in town, I said, "We need somebody reputable. I know it's gonna cost us an arm and a leg, but I just want something that's gonna be energy efficient and something that's gonna be good."

Working with the sales rep from Renewal by Andersen was a very good experience, and installation went beautifully. The installers were fantastic guys. They were in and out really fast and everything was great. They took the care and time to make sure everything was clean and kept the house from trying to get dirty and performed their work efficiently. Customer service was good too. I've called about a couple of things that I had issues with and they haven't gotten resolved, but it's probably more my fault not following up. Other than that, they've been great. We did seven windows and one door, and it was a little expensive, but I was willing to pay a good price for some good replacement windows.

We had a very good experience. We were very impressed with it. Everybody's been very professional and on top of it. We've talked to quite a few people. The sales guy even stopped by our house to make sure everything was all right. The windows weren't supposed to be in until late October, but they came in in July. Renewal by Andersen came right on out, scheduled it, and it took one day to do all our windows. The installers were very courteous, and the windows are very high quality. However, we have an issue with one of our front windows. It had a scratch in it, and Renewal by Andersen got right on top of it and reordered a new pane for that window. They're taking care of us. They came out in September to replace it.

I would highly recommend Renewal by Andersen. Originally, we were told that the installation would take three days, but they did it in two days. The guys who did it looked professional. They were very personable. They were here for about six hours each day for two days. They cleaned up. There was not a piece of sawdust left when they were done. We've got three sliding patio doors. I love them. Also, all of our other windows in our house are Andersen windows and we're happy with them.

I needed a new window. The rep I worked with was good. He was very friendly, courteous and informative. The replacement went really well. I like the casement better. They're very expensive. But they're good windows.

I used Renewal by Andersen when I lived in Topeka, Kansas. They have good windows that's why we went back to them after using them years ago. I purchased three sliders and one double hung. They're extremely expensive, but they are worth the money. Installation was good. The crew knew what they were doing. They received questions and answered them thoroughly. When there was anything that I requested they did extra, they were able to take care of it. I was happy with Renewal by Andersen, and I would recommend them. It just depends on what your goal is. If you're trying to fix the window for resale purposes, then I wouldn't suggest them. But if you're doing it for your forever home or if you're just trying to be a good steward of what God's given you, go with them.

Matt and Marcus did an excellent job installing the new window. They were very professional, did a wonderful job of cleaning up after themselves and had great customer service. They were also very efficient at their work and willing to explain every part of the process and answer my many questions about the product with knowledge and ease. I would hire them again, anytime.

Renewal by Andersen is a good company. The guy that sold the windows went through the whole thing. But he could improve his attitude. He said at the end, “I know you're not gonna call me.” We made the decision. We called them. But he almost lost the business with his mouth. The installers did a great job. They had to replace the wood inside the windows. And we had another guy staining who did a great job. It was all excellent. If people could get the same craftsmen that we had, they would be, "Oh, it’s very aesthetic."

Renewal by Andersen is the only company you need to go through. When they ordered the windows, they said it would be four months before they came in because we ordered 20 windows. That was a lot. And they got here two months quicker than we thought, which was great. It was a short process. They worked well.

I wanted something that would last and I knew that Renewal by Andersen would do a good job. Everybody that I worked with was very nice, thorough, showed me the product and what benefits came with it, and told me about the energy-saving part of the windows. So, I was happy with everybody. Even the installers were very good.

Renewal by Andersen is where you need to get windows. They told me it would take two days to put the replacement windows in. They told us the timeline of when our windows would be done being manufactured. And the guy that came and put them in called me earlier and said they were on their way. They did a very good job. We like the windows. It's quieter inside our house.

I was very pleased with Renewal by Andersen. They're expensive, but they're worth it. The rep was very informative. He showed me the actual window and told me about the financing or the measuring. Someone came to measure each window again prior to ordering the windows, then they called me and gave me a couple of choices of when I'd like them installed. They came, were very timely manner and were done by the end of the day. It was wonderful.

From start to finish on my window project Scott ** was there to keep me updated on everything. I would recommend him and Renewal by Andersen for any person looking to update/upgrade their existing windows.

I'm happy to share that the cost of these windows includes not only a premium product but also white glove service. The windows themselves are beautiful but we could tell a difference in the room temperature immediately. The professionalism of the installers was unbeatable and I would trust either of them in my house at any time. This has been one of the most pleasant business experiences I have ever experienced.

Purchased 14 replacement windows. Two day installation went as planned. Installation by Scott and AJ was top notch. Explained product care and usage. Highly recommend team of Scott and AJ. Melissa at Andersen very helpful as was sales team.

Signed a contract for replacement of several doors and windows. One year later our project is not complete. The installers damaged window sill and shutters on one window. One window has arrived cracked five times. The installers convinced me to allow them to install the first cracked window as it would make the followup installation much quicker. Response times are extremely poor. When a cracked window arrives, it takes 2 months for the next cracked window to arrive. Then it arrives cracked and we start over. I wish I had never called these people. Terrible experience.

The representative who came to measure was wonderful. The window glass and screening was top drawer. However, working with the Homeowner to find an affordable solution, as is stated in their commercials, was not my experience. There is only so much they can do. Their loan interest rates are high, and the replacements are WAY out of my league. They did not have a solution to my window problem that I could afford. Keep that in mind when calling for estimates. I was prepared to pay several thousand dollars, but not prepared for the amount needed to replace my window.

We financed (with high interest) $12,000 for a security back door to be installed in our house in March 2023. We are on Social Security, so it was a very big expenditure for us. March 7th was to be our install date.. It is now September 2023, and still waiting for them to come out and finish our door. It took two crews and many days to get the door installed. We have called over and over and no one answers the phones at this business.

We needed to update our 36 year old Andersen windows and we had been happy with those so we knew we wanted to stay with the brand. We had replaced another window with an Anderson window that we had ordered from Home Depot and had our contractor for the project going on install it. While, in the end, that window is good - the installation was done with much more expertise by Renewal By Andersen. We wouldn't hesitate to use them again.

I am so glad we used Renewal by Anderson for our 12 windows (6 transom and 6 double hung). From sales to customer care to installation, everyone was attentive and professional. I appreciated having a dedicated customer care person assigned to me, and she kept me up to date on the status. The installation crew was incredible! They did a wonderful job and were extremely skilled. This was critical for us because this set of windows faces the direction of the wind and rain in hurricanes. I would use Renewal by Anderson for any other windows we had to do.

Updated on 10/03/2023: All the responses that RBA gives to negative reviews are all the same. The quickness of the response seems to be computer generated. I don't seem to be able to find any consumer responses to their responses that indicated that anyone ever got any relief. Their response is just to check off a box and has nothing to do with changing their desire to resolve a customer's issue with their product. Their real response is to do nothing and outlast the custom actions to actually get the product that was promised. Their salespersons and employees that interact with customer all give the same platitude of "We will do whatever it takes to make it right". It should say, to be accurate if they all said "If you have any issues with our product or installation we will ignore you until you give up and shut up." They know that legal actions will cost the customer more than the job is worth.

Excellent customer service and extremely knowledgeable about the whole process. I definitely recommend using this Company again. I’m extremely satisfied with the work that was done. I’m satisfied with how knowledgeable the technicians were!

The entire installation team took great care in protecting my home prior to starting the work. They explained all steps as they installed the windows. They were very professional throughout the entire project and my home was left as clean as when they got there.

We got windows that open fully and do not have any lattice work in them or little white squares. Just plain glass that opens like a door. The quality is good. Renewal by Andersen's installers came in and covered everything in the house with plastic so it wouldn't get dirty. And they were there half a day and cut out the windows, put in the new ones. They were nice. There was only one of them that spoke English very well. The windows are expensive, but I like them.

We purchased five windows and it helped out tremendously on the heat within the house and they are super clear. I would recommend Renewal by Andersen 100%. The installation team took a day and a half because we ran into some complications. But they were super professional and friendly.

The guy that came to show me the sample windows was really helpful. Installation just took one full day, and it went really well. We got 11 windows, and we like them a lot. They were very expensive, but hopefully, they'll last and they'll be worth it. I would recommend Renewal by Andersen to a friend.

After viewing the product, we knew this investment was the right choice to help our 3500+ sq. ft. home become more energy-efficient. Initial measurement was made, and they sent out a second person to verify the measurements. The Salesman kept us informed with updates and installation date deadlines. Installation was amazingly performed in one day. The installers fixed a couple of problematic areas, left the job site perfectly clean, and even disposed of our old windows for us. Renewal by Anderson Windows was the best choice for our forever home!

The windows were very large and custom-made. They are top quality windows. The first rep that we dealt with was very cordial and accommodation. He knew his product and assisted in any way he could. We had a very good experience with him. But he retired so another rep worked with us. The second rep was right on the ball. The team that came out to do the installation was absolutely fabulous. It was a one week process. They finished it in two days. They had to drive from Oklahoma City out to little town of Heavener which was about three and a half hours for them. So they worked diligently until the work was completed. It took him right at two days. So I'm very happy with that.

The salesman, the installers were outstanding. The installation crew headed by Alex were very good, they worked very hard to make sure my installation was perfect. I was very impressed by their quality of work and professionalism.

Renewal by Andersen is pretty good and I like them. We purchased windows and the reps were very prompt. They called me just as soon as the windows came in and set up the time for the installation. The installers were very friendly and took care of everything I needed done. The windows are expensive but they give a lot of incentives. It went from $40,000 for seven windows to $26,000. The windows are of very good quality. I recommend Renewal.

I got all my house windows, a picture window, and a kitchen window from Renewal by Andersen. The rep was very pleasant and she seemed informative, knowledgeable, and decent. The installers were great too. They went about their business and if they wanted any kind of information or help, they asked. They cleaned up and gave me all kinds of information that I needed concerning Andersen or replacing my Andersen. I have good quality windows and I know they're working because the temperature in the house is great. I had a really pleasant experience and I recommend this company based on that. The price is reasonable for the quality, patience, and experience that I had with them.

They're expensive but they have good quality. The sales rep I worked with was also good. I had two installations. For the first, they did a decent job. But the installer was not very responsive. I sent him a text and email. Then I talked to my agent. Then the installer didn't spend a lot of time explaining things. He just did his work and left. But the windows are good. I like the quality.

Just put in 12 new windows in by this company. The windows are great, you even redesigned them to include a "handle" open window, on the bottom pane, but forgot to put the same on the top half. Your windows open from top or bottom so by right there should be a easy way to open top also. I thank you for your improvement.

I can't tell you how disappointed I am with our Renewal by Andersen experience. We hired them to fix a leaking window. The day after installation, the window was leaking. After two months of asking for someone to come assess the issue, the employee "who no longer works there" said we were sold "the wrong window". After many more months of contacting them to fix it and not hearing back, I finally got to the regional manager through LinkedIn, who offered me a new window at the discounted price of $1,800 without acknowledging the sales person's error, saying the leak "was not their fault."

The Andersen windows and doors are of excellent quality. However the shoddy installation left us with gaps in the joints, bent nails hammered into the wood. Only remedy provided was to slap on wood filler! So disappointed.

We used Renewal by Andersen to replace our hurricane storm windows: 2 sliders and 1 large custom double hung window. Experience was superb. From start to finish we were well informed: sales did a great job in telling us our options and what alternatives we could consider, service kept in touch with us almost weekly to inform us where we were in the manufacturing of the windows, install was incredible, and the walkthrough inspection was done the next workday. After 9+ hours of working in our house, my wife could find ONE THING she had to do to clean up after they departed- she really appreciated that. This was one of the best sales/service experiences I've had in my life. I have already asked the sales rep to come back and give me a quote on some more custom windows. It might not be inexpensive but you definitely get what you pay for.

I had a good experience with Renewal by Andersen. They did a good job. They sold me on their product. Their rep came over, he measured all the windows, walked us through the different options of trim and type of windows, and walked us through what it would be price-wise. Then, he let us know about all the financing options, and he showed us pictures of their previous installations and some models of the windows and what they would look like. I bought one picture window and a window that slides to open. The installers showed up and told me what they were gonna do. They took out the old windows and disposed of those for me, and then, they installed the other ones. We really like how the windows look. They're much nicer looking than our previous windows. They were from the 70s, but these windows look very nice and very thick. We haven't put the curtains back up because we liked how they looked without the curtains.

We had a really bad experience with Andersen, and then we switched to a different portion of their company and hired a contractor, and that went really well. We are we happy with the windows but we were not happy with their retrofit side of their company. We set up an appointment with them, and when I've never heard from them to confirm and I called them and they said, "Oh, we've been trying to get ahold of you. Your appointment has been canceled." So, that was a really bad experience because they hadn't been trying to get ahold of us and if I hadn't called, we would have driven three hours to meet them at a rental property. The quality of the windows is awesome.

We got all new house windows from Renewal. They came in and took all the measurements. They provided an estimate and scheduled a time for the installation. They completed the installation in two days and the quote they gave compared to the end price was very accurate. They were very accommodating, from the salesperson, and the guys who came to measure, to the installers were all very professional. Also, the windows are very high quality and I'm very pleased with the product.

I had to go through one of their approved contractors for the 100 series that I needed, which I don't like because it's paying markup upon markup. I couldn't just buy direct and have someone else install it. It comes with a lifetime warranty, though. But the approved contractor gave me a different timeline when I first met with them and then when I actually went to order, he told me it was the three-month timeline. The lead times are a little ridiculous for how long it took to get my windows.

We had wonderful experience with Renewal by Andersen. We love the installers and the windows. Love the installers. They were very attentive. They did their job very well. They did everything they said they were going to do. It was a very solid installation.

The salesman from Renewal by Andersen was very pleasant to talk with. He explained everything, showed me examples, and I agreed to buy the windows that go up and down. They told me that the delivery might be two to three months, but it was much quicker than that. It took five weeks for the windows to come in. When the workmen came, they were very fast, they worked well together, and did a superb job. They took the windows out, put in new ones, and I only got one fly in my house while they were doing that. They were friendly and professional.

I did one window with Andersen and it looks like it was always here when it was done. The installers were awesome and I ended up having a couple of issues, but they let me know what was going on and worked through it. Everything came out great.

The experience with the rep from Renewal by Andersen was outstanding and the installation of the 30 windows went very smoothly. I highly recommend them.

I liked Renewal by Andersen's reputation. I purchased sliders, picture windows, and a single window with two panes that go up and down. They called. They set up an appointment. The rep was on time. I was most impressed with his friendliness and professionalism. He’s courteous. We talked for about an hour. We decided on what I wanted. We made our first 3rd down, and he ordered the windows for me. He told me approximately when they should be ready after checking, and got back with me with that time. When the windows were received, I paid him the second 3rd and I paid the final 3rd when they came in and installed them on the day they said they would. The installers cleaned up nicely after they were done. The site looked better than when they came. The installation was beautiful.

All in all, it was a good experience with RBA. The rep told us about the product, showed us what it would do and then answered all of our questions. If we had any problems, we could talk to him and he checked back with us, and made sure everything was done properly. The installers removed the old windows from the frame and removed the frame. They sized the windows up, made sure everything fit, proceeded to set the windows the way they needed to be set, and then put the foam installation around everything, sealed them off, and trimmed them all out. We had two sashes that had scratches on them and they immediately noticed them and told us about them, showed us where they were at, and then they came out and replaced them very shortly thereafter. I would recommend them. The quality of service seemed good. The workmanship was very good. I thought the cost was a little pricey. But hopefully, in the long run, they'll pay for itself.

They made an appointment to come and take a look at what I needed to get done. I had a full pane window that opens out installed. Then a sliding window upstairs. The installers were very efficient. They were conscientious about not making the space dirty or messy. They put a lot of tarp and plastic up while they were working. They were also very friendly. They were making conversation the whole time. The windows are great.

The rep showed me everything about Andersen Windows. It was a very impressive presentation. They have that mini window that they bring in and show you how the windows and the screens work and how you can clean the windows. It was very educational. Renewal by Andersen lived up to everything that I expected. He provided good details on what the windows would do and how much energy they would save. He answered all my questions, gave me more information than I could have ever asked for and gave me paperwork to back up what the windows would do. I was happy with everything that he gave.

I replaced nine windows. There was a single guy, Mike, and he did an excellent job. There are a couple of tweaks that need to be done though. They need to do a little trim. One of the windows I ordered has two inset lifts, but there's only one that's on it. On one of the windows, the screen has a hole in it. They're aware of that and they're gonna replace it. But those are minor things. I'm happy with the purchase I made.

I got a custom sliding glass window in my condo from Renewal by Andersen. The quality is great. It took a little bit though. I ordered it in March, and it came in June. When the installer came to install it, the frame ended up being cracked from transportation. They had to send it back and reframe it. It did not get installed until the end of August, so I was upset with the whole situation. It was frustrating with the frame cracking and having to wait another month. I had to put aluminum foil against my windows because it got so hot in my bedroom. But they resolved it. Natalie worked with me on giving me an adjustment for a price because I took a $500 day off from work for nothing the first time. The second time, they worked with me about adjusting it to my day off. Considering all the hiccups, I was still very happy.

Our sales guy, John, was awesome. The crew did a great job during the installation. It's expensive, but it's a good product.

The installation of the windows and doors took four days because we did the whole house. It went very smoothly. They communicated well and explained things, so we had no issues with that. The rep's knowledge of how to design different window configurations in an unusual situation and how to put some colors together was really outstanding. The windows roll very well. They open and close well. But they're very expensive.

I got eight windows and it took about three months to finish. The windows look really nice. The only thing is the latches kind of look cheap. You get the additional warranty with the purchase. But $3,000 a window is very expensive. The whole front of my house has solar screens and they took some of them and did not put them back up. So now, it looks funky because the two Andersens that they put in there don't have solar screens on them, and it doesn't match the other windows. I called the installation manager to ask him about it two days ago, and he said he'd call me back but he never did. That's been two days ago now. But other than that, I'm happy with everything.

Our experience has been great. From calling to set something up, to the gentleman that came in and did a demo for us, and then the crew that was here, everybody was good. I was very impressed with the way they handled everything. We live in a old farm house. So keeping it cool in triple digit heat is not always easy. With them installing on a really hot day, I was afraid that it was gonna burn up. But the way they came in and sealed everything up and then worked from the outside, it was great. I'm very happy with my windows. They're kind of pricey, but you get what you pay for.

We had one huge picture window that took the place of two of our other windows. And the crank window in the kitchen over the sink. The Renewal by Andersen rep was the same one we worked with last time. We hit it off on a personal level, so it made it easy. As soon as the installers got done, my wife said, "Good choice." Loved it. When we had the windows put in the first time, our energy bill drastically dropped.

The installers showed up and replaced the windows. It would be nice if the double-hung windows were cheaper. But it's worth the price even though they're expensive. I'm satisfied. The upstairs is cooler, finally.

The reps were very professional and courteous. They treated me with respect. We purchased single-hung windows, picture windows and two sliders. The techs answered all questions and showed how the windows operated. They picked up all the old windows and took them with them. The quality of the windows we got is very good. Everything went as planned and they did a good job.

We had a good experience with Renewal by Andersen. We had our minds made up that we were getting them before the salespeople even showed up. I got one big picture window and then a frosted one for the bathroom. There were also the ones for the bedroom that were sliders. The price hurt me. But Andersen warranties their windows.

I heard by word-of-mouth that Renewal by Andersen was a good-quality company. I started my contact with them by email and then called them on the phone after that. The person who worked with me didn't try to sell me something I didn't need. I liked his integrity and honesty. I purchased five windows and the installation went perfectly. They marked out which ones they were gonna do in which order and did them. They got them all done before I got home from work. I was impressed by their professionalism. They talked to us each and every step of the way as they went through the process and explained what they were doing and how they would go about doing it and they followed right to the letter. The windows are of very good quality and I was also impressed with that.

We had six rooms of replacement windows. Five of the rooms were complete. The installer refused to put the windows in the sixth room Because of a corner support pipe. The installer told my husband it was on us to get the pipe fixed. The room was boarded up for 9 days. However the Andersen staff arranged for the pipe to be welded So that the windows could be installed. The customer service was excellent in resolving this problem. Hopefully that will continue as there are a few minor problems with some of the window exteriors.

We had an amazing customer experience and couldn’t be happier with our windows and doors!! We had very old non-working windows and this really transformed our home. Their customer support is impeccable and left the house so clean. Highly recommend!

Most of the windows I went with are sliding shutters, and there's one picture frame. Essentially, I was replacing very old windows, so efficiency was something I had in mind. Renewal by Andersen demonstrated how their windows work to block heat, and that satisfied me. The initial consultation was in late May, and at that time, they gave me an estimate of August. They contacted me at the beginning of August saying there might be a delay, but they managed to install the windows by the end of August, nonetheless. The windows insulate as advertised, and everything seems good with them, so far.

I bought a total of six double-hung windows. I have a three-bedroom house, and I got two new windows for the front two bedrooms that people see from the street. I liked them so well that I went back and got the one for the window in the back. The windows got there well within the time frame, and installation went off with no problem both times. Renewal by Andersen is a little pricier, but they're gonna last a long time. I've already had discussions with people, and I told them that they're the best ones they can get. Before, whenever I was having a heat spell and it was really hot, I could walk up right to my old window and feel a bit of heat transfer coming through, but ever since the installation of the new windows, I noticed that I can't feel that anymore.

My experience with the sales rep was good, and the reason I wanted the windows was the quality. I really like it, and the whole process was good. I chose three different types of windows. I got one that tips out from the bottom for the kitchen ‘cause my wife can't reach the normal windows. I also got a normal open up window (the top and bottom), two that slide to the side, and then one picture glass window. The install was quick and the installers were nice guys. I would tell people, “Get them. They're a better quality window than the others.”

I got windows and a couple of doors from Renewal by Andersen and it was a great experience. It took about three months to get it installed but the quality of the product was very good.

I purchased a sliding glass door for the patio. They kept us informed all the time of what was happening and when they were gonna install it. They provided great service and the quality was what I expected. The installation was done in a timely manner and they were efficient. Renewal is an excellent place to purchase a window or door.

I talked to John and it was an easy and good experience. Then the installation guys came out to do their job and they were outstanding. The rain stopped them one day, but that didn't slow them down. They did the inside while it was raining. I'm happy with the quality of the windows. It's clear as a bell and you can see out of the windows.

The presentation was very thorough. I bought five windows and the installers came out on time and did the work. They cleaned everything up, and they were done. I love the windows but they were pretty expensive.

I got windows for the front room, two bedrooms and the kitchen, and I love them. I wish we could have gotten our doors because that's badly needed but they're too expensive for us. But the products are high-quality and Renewal by Andersen is good. I'm just not that rich. The guys were great at explaining what we needed and how we needed them, and how they were gonna be put in. And the guys that put them in were superior. I would refer them to anybody. We had to cancel one time because there was a family emergency and Renewal by Andersen was good about it.

We purchased a couple of sliders, a triple, and some singles. They told us that they would check in with us periodically but once they sold the windows, I never heard from them again. I picked up the phone and told them I hadn't heard anything from anybody about my windows. They said they'd been calling me but they'd been calling my home phone and I had not been home. You have two phones, you tell them which one you have, and they call the home phone that don't even get used. Then they send mail to the physical address, but you don't get mail there. You get mail at your post office. They just didn't communicate very well.

To begin with, I wanted to know how much the windows and door cost but was informed by the salesperson that Renewal by Andersen doesn’t provide detailed invoice. They only provided me with a flat fee. I never knew that the cost of installation was a separate amount. I seriously feel I was overcharged. When I explained my requirements on the windows I wanted installed on my sunporch, I was disappointed in the windows that were installed. (Too large.) There were a few miscommunications with the actual date for the installation. The windows and door were installed but the installer will need to return to perform rework because one of the windows is white on one side and a different shade of white on the other side. Nail holes can be seen on the door frame and need to be filled and painted.

I had a negative experience from trying to work with Renewal by Andersen. This happened due to the structure of the contract and the non-customer-oriented organization of its preparation. Here are the inconsistencies in the drafting of a contract for the replacement of a door that I worked on:

I had one window that had a window damage from storm. After Andersen took all my information, they said that they had a minimum. I had to do three or four windows but I didn't have three or four damaged windows. That was ridiculous that they wouldn't fix my window. They said they have a sister company with the name of ReBuildit, and they would do one window. They came out and gave me an estimate. But it was a lengthy time for them to even come out. It was due to them ordering the custom window which was disappointing to me because I thought they'd have it on stock. It's a typical size window. The reason I chose to go with them was due to the quality of the window. It was supposed to be Fibrex. But it was super expensive. They say they're affordable, but I live in a good neighborhood, and every person who has found out how much I paid to have that window replaced thinks I got ripped off paying over $4,000 for one window.

I purchased two big-picture windows from RBA. The installers were two people and the quality of work done was good. They cracked some of the paint in the window seal. But then, they went back and made sure there weren't any gaps. So far, the quality of the windows is good. I couldn't feel the heat coming from the window immediately.

After we placed the order with Renewal by Andersen, they told us that it would be four months until they could come in for the installation. Then we were told that it'd be a one to two-day installation and that was correct. The salesperson was knowledgeable, while the installation crew was very proficient, efficient, and pleasant to work with. We replaced 10 double-hung windows and it was a seamless process. Their quality is really good and they block a lot of sound. I also feel like our house is maintaining its temperature without as much cooling needed.

I purchased three patio doors. I'm very happy with them. I got the estimate in May and Renewal by Andersen told me it would be the end of July or first of August. I expected it the first week of August, but it was the last week in July. So, they were on target. The rep got here on time and was very helpful. He measured the doors and took all the particulars and explained to me how the windows would help with the efficiency. They took atest thing to see if heat came through, and it was, from the outside in. He showed me the different products available to me. I told him what kind I wanted and he took me through the catalog and showed me different colors of hardware and styles.

I was a little annoyed that I had to have somebody come out to the house just to give me a price on basic windows. But the guy that came out was nice. The installation felt forever. We ordered it in March and it was installed at the end of July. But the installation was good. The people did above and beyond things to make sure that dust didn't get everywhere. Even though there was already dog hair everywhere, they were completely cleaning up everything and putting plastic down. I did a back door, a front door, and a giant window. There's a small issue with the front door that they're supposed to have a service technician come out and do. But aside from that, overall, the quality of the products is good.

I got a huge window with two slide doors on the side from RBA. It looks like a very durable and high-quality window. But it's very expensive. But the installation was faster than what they said. The installers were very professional and they did a great job.

I like the quality of the products at RBA, their lifetime warranty and that we could afford it. The sales rep was excellent, very thorough and knowledgeable about the product. The installation was great. One day and they did what they promised to do. The windows look great. They were higher priced, but you get what you pay for.

Their sales rep was professional and knowledgeable. He showed us what the final product should look like. The installation was good too. The guys were professional. They went on ahead and made sure nothing was damaged. If it was, they took care of it. They also decided to go ahead and clean up afterward. Which was a big plus because I know some companies who don't clean up afterward. They also went on ahead and explained everything thoroughly about operating our new windows. As far as the quality itself is concerned, right now with the heat, it keeps the heat out. It also looks good.

I had a large front picture window installed. It was not a standard size. The installation team did a great job, they worked extremely well together, and cleaned up the site once they were done. I was very happy with the result.

Although this company makes PLENTY of black handles for their storm doors (a very popular option these days), I was told by their customer service rep as well as by a supervisor, that they are completely unable to provide black for my newly installed storm door, and they made NO EFFORT to find a solution for a customer who paid good money for their product. They simply passed the blame and left me unsatisfied with no recourse but to rip out the whole structure. Why isn't black an option for ALL their doors?? The door handle that has been forced on me LOOKS CHEAP, DOESN'T WORK WELL, and is an obvious mismatch to all my other black fixtures. I am an incredibly unhappy customer and will NEVER deal with Andersen or Emco for as long as I live and I advise everyone out there to find a company who will actually help their customers! Don't deal with Andersen or Emco!

I picked Renewal by Andersen because of what they say on their ads. Also, the weather is really hard on everything so I like the 20-year warranty. Their reps were very good. The guy that did the consulting on what we needed and the sizing was very down to earth. I didn't feel pressured doing it. He was very upfront with the cost. I liked Renewal's incentive package around the financing charges.

The salesperson made time to explain and did a demo. The installers took their time to do their work including clean up. Their reputation showed accurately of who they are. We are satisfied with it!!

I had a patio door installed and everything was great. They took the old door out and then installed the new door, and caulked it in and trimmed it out, and set the latches. Everything works great on it. But the cost sucks. It was $10,000 for a set of doors. I'm a contractor and I had to have these doors done. That's way out of control. But they give you this little incentive that they would finance it for a year. Other than that, I had a fellow give me the same price. It was $12,000 two years ago. So it was just time, and I got some people coming in town next week and I had to get it fixed. I'm very satisfied.

Horrible experience with Renewal by Andersen of Florida. Have a major issue with installation of new pool slider that was incorrectly located and installed and also still have a torn screen that they installed. The other deficient items were fixed and the service team said that the back pool slider had been incorrectly located and installed. My wife and I have called multiple times during the past three months to resolve these last two major issues, speaking to many different people saying we are so sorry and our service dept. is way behind then we are promised it will be escalated and someone will call back within a few days but they never do.

The company that put the windows in did a great job on the windows. But the door locks don't work 'cause they didn't line them up. When the owner of the company came out, he was supposed to get us a big sliding glass door, but he put in a small one. They tried to do a number on me and I'm unhappy with that. But I like the product and Andersen Windows.

Had 4 windows installed. Product and installation team were fantastic. Installed in one day, and exceeded my expectations. I was unpleasantly surprised on the morning of installation that the quoted “Total Project Cost” of over $15K apparently did not include almost $800 of sales tax. You would think that someone could have mentioned that during the 5 month period from ordering the project to installation, instead of springing it on us the day of installation.

I had my alarm company out after my windows were replaced to reconnect the system & discovered that it was no longer functioning. In order to have my home fully protected, I would need to have a wireless connection to said windows, etc., all at additional cost. I called Renewal by Anderson to notify them. Their response was most frustrating. They questioned me at length & wanted to send someone out to verify that the alarm was indeed not working. I wasn’t lying. My alarm company had already been out. Then they offered to take the windows out to ensure that no wires were cut. It was simply ludicrous. In the end, Renewal by Anderson would pay for the service call from my alarm company. In retrospect, I think they got off easy.

We replaced windows that we were having the most problems with. They're sliders and a couple that are fixed. I am surprised at the customer service from Renewal -- everybody that's reached out to make sure we're satisfied and happy. The crew who did the installation was really professional and did a great job. They knew what they were doing, didn't bother us, and let us know what they were doing. One of the sashes was damaged and I didn't even notice but they pointed it out whenever they were showing me. After the installation, they had told me they had already ordered it. I was glad that it's not like they were trying to sneak anything by. The quality of the windows is awesome, so far. We love them. They look really good and we think that they're gonna last a long time. We can already tell the difference in the house.

I had a window and a door replacement done by Renewal and the carpenter was very efficient and knew his stuff. Shelby, the construction manager, was also very conscientious. He came out here twice and surveyed what needed to be done. The crew had to remove two huge sliding door units and put in a huge window and a huge replacement sliding door. Then, they did fine with the cleanup. They did it from 10:30 to 2:30 in the afternoon. There's still some trim work that needs to be done. It's not the same crew that does that but I'm perfectly happy with the follow-up on the people coming out to do the trim work. It's a very well-organized group and they do exactly what they need to do. If I needed to install another window, I would use them again.

We got some double-hung windows and contemporary check rail. The techs worked on the shade first and then work around the house will progress. They were fabulous. They arrived every day on time and they worked their tails off. Working with Renewal was a great experience. They have fabulous products.

One of the big reasons why we really wanna go with Renewal is they're a very reputable company. They are top-notch. Another reason why my wife and I wanted to go with them is it's a streamlined process. Renewal make the windows and install them -- there's no middle man. The chances of something getting messed up are a lot slimmer. Also, one of my coworkers got windows done by them and he said that they did an awesome job and in my opinion, word of mouth is a little more meaningful. Dwight, the sales guy was very knowledgeable and helpful. He didn't try to upsell us on anything and he was more taking in concern of what we needed. He gave us a lot of good information. For instance, he told us that at our elevation, triple-pane windows aren't really necessary and it's just an extra cost. The way that he described it made total sense.

Customer service was all awesome. They were very honest and they answered all questions upfront. I had a door put in and the installers were awesome also. They were very respectable of our home. I love the door.

We had a good salesperson and the set up went smoothly. I was impressed by his knowledge of what he was doing. We purchased doors and windows and I had good rapport with the installers. They were good workers. We have good quality windows and we're happy with our product.

We had our sliding door done by Renewal by Andersen before. We had front windows done this time around. One window was a large slider that was a double hung, and two were non-opening picture windows. The windows look good. It turned out better than expected. The installers were quick and clean. One of them was very talkative and told us everything they were doing. The other one was quite good. Our slider was running a little heavy, and he adjusted that so it would run better, and the handle was a little tighter.

I was told the replacement was going to take a couple of hours but they finished in an hour and 15 minutes. The reps were nice, polite and cleaned up after themselves. I liked everything they did and it was a very good experience with Renewal by Andersen.

From the sales rep to the window installation process I had a great experience. I had 26 windows replaced in about 4 days. The windows look outstanding and are high end. The team took pride in their workmanship and were very skilled. When I expressed a concern about an issue, it was quickly taken care of. They even replaced some bad siding and painted it for me. Andersen wants you to be happy with your new windows and will do whatever it takes to make sure you are very pleased with your new windows. My windows look great and I expect to be saving money on my power bills. I have had numerous compliments on my windows. Replacing windows is a tremendous investment. Renewal by Andersen may cost more than some other companies, but the quality is top notch and all the people are professional. This company really cares about each client and wants you to have a good experience.

I was in the building business for a while, so I knew Andersen windows were good. We wanted to replace our windows, so I started looking at windows for replacement, and I really felt like Andersen was, by far, one of the best products. The rep from Renewal, Sarah, and her husband came over initially. They had a great presentation, but I was already sold on it. So, it was just affirmation of what I had already researched online. They did a really good job of measuring the windows and showing us how much it would cost, and also showing us how they could do it partially, instead of having to do it all up front, and discussed all the different types of payment options. We were able to complete all the documentation that we needed to on that day. Then it worked. It was very nice and easy.

I got windows from Renewal by Andersen and the process was all good. The timeline took about three months. Initially, the timeline was a little longer as they had to custom-make the windows. The installers were great and the job took a full day. The windows are really good and I'm very satisfied. Renewal did a very good job of communicating from the sales team, the sales agent that came down once I reached out for a consultation to ordering to the installation team.

I had a front door and a sliding glass door installed by Renewal. Everything looks fine. It took a while to get everything done because the front door had to be specially fabricated, but that was fine. They kept me informed. The products are expensive, but they seem good. If they were a few thousand dollars cheaper, they'd be perfect. The installation was good. The sales guy was helpful and not too pushy.

The sales part of the process was very personable. The installation was excellent. They had great teamwork. They cleaned up and they were respectful to not just us, but our property as well. We love the windows. Renewal by Andersen is worth the money. It's one of the best companies that we've ever worked with.

We had some other vendors come out and give us estimates. They were going to replace our vinyl windows with vinyl windows, but Andersen said that they advertise that but their products were not vinyl, they were composite. We got them to come out to give us an estimate, and even with the 25% discount, we were a little shocked on the sticker price. The whole project cost over six figures and we got a lot of windows in our house. We decided to get one window and see how we like it. Then once we get the first window paid off and we liked what we got there, we may start changing other windows each year and slowly go through the house when we can afford it.

Renewal by Andersen had a good promotion going on. The products also seem like really good quality. We got the basic windows. On a few of them, we got the kind that opens out 'cause they can be open in the rain, and they make the room look bigger because they don't have that center bar thing. The rep said to expect four to six months. But it was done sooner than that. We like the installers too. They were fast and efficient. They did a good job.

They did an amazing job. They did five windows, living room, kitchen, and each room. We had all windows. They had to break the outframe and had to rebuild a new one. They did everything by the book, bullet by bullet. We like the way you can clean the windows, you can open and you can close them. We have a screen, too. Now, I'm thinking that I'll change my sliding door with Andersen too. They're the best company right now in the country. They did my house in six hours.

I got double-hung windows. The installers were amazing. They went above and beyond. They repaired part of my wall at no extra charge. They saw daylight through part of the wall and they had some extra sealant and they sealed it all up for me. And they even left me a tube that, if I found any more, that I could seal it up myself. The cleanup went great too. It was like they were never there. The windows have gas in them and they have really reduced the noise level.

We purchased seven double-hung windows. They told us it would be done in two days, but they were finished in one day. The quality of the product seems to be very good. I'm very satisfied. I would recommend them.

The windows and the sliding door are as good as they get no doubt about it, super high quality. Communication within the company and between the company and us was very poor. It improved when a man called AJ got involved. They measured our door opening missed by three inches, the door was too big. They said if we accepted the door they would take $1,500. off our $24,000. cost if not we would have another six or seven months, so we accepted. Making the opening bigger was no small thing as are walls are cement. They cut them with a saw that used water. The water damaged our laminate floor that is no longer manufactured so to repair the whole floor would have to be replaced. I showed this to AJ and thought he would give us a additional discount, he didn’t. The damage is not very noticeable but you also don’t have to look very hard. If I had to do it over again I’m not sure if I would use Renewal By Andersen.

I wanted new doors so I called to get an estimate. The guy was very polite and did a good job. He was quick about it and was very clean with the cleanup. The doors are heavy and hard to open, and that's what I like about them. They're not like those cheap doors. They're worth it. It makes the house look much nicer. I definitely recommend. I have to call them back though because both doors squeak.

We replaced our entire front door and window set. Renewal by Andersen told us the job would take up to five hours. The salesperson was incredibly polite and responsive. He gave us great information and a very good detailed plan. We got it scheduled in a timely fashion. The people arrived on time. They were clean and professional. They did a great job and cleaned up after themselves. They were done early. So everything was fantastic.

They have a product called Fibrex and from my research and looking at all this stuff, it looks like it stands up better in the heat and cold of where we live. It doesn't expand and contract like vinyl. They gave us a bid and even though Andersen was more expensive than other companies, we decided to go with them because it appeared to be a better product. We had a little problem at the start of the installation. The first crew that came out had heat exhaustion and had to leave. They kind of haphazardly left everything all over the place and said they wouldn't be back for a couple of days. We couldn't wait a couple of days because the job was half done. We called them and immediately, they sent out another crew that came out from Dallas. They were wonderful and they did a great job. They knew what they were doing and they were very courteous.

I got the 400 series from Andersen. I had certain time constraints, and I spelled it out very clearly when I first ordered the products and signed the contract. The first day, the installers arrived way too early, and that was a problem. And while they did do a good job, they didn't follow through. Aside from the windows, they were to have done other things. The windows needed to have been stained before they went into the house, and they did not help me with that. I didn't understand they needed to be stained first, and it's been hard finding someone that will go in there and stain them after they're installed. So, I'm not happy with that at all. After I got them in, I went on Andersen's website. That was where I learned all kinds of information online. It could have been done very easily. They could have delivered them to the garage, somebody could have come and stained them, and then they could have installed them.

We just bought our house and realized that it was important to get new windows. The ones that we had were in bad shape. The sales rep we worked with was awesome. We did all of our windows and the back door, sliding glass door. The installation was very smooth. It took two and a half days. The two days weren't even full days. The installers were awesome, very polite and kept clean after themselves. Hardly knew they were here, really. The products were pricey but we love the quality of the products.

I purchased a bow window. However, the whole window was not properly put in. The measurements are all wrong. It's not acceptable as to what I ordered. The quality of what they put in is terrible. I'm very dissatisfied. They're supposed to get me people out here to look at it.

Renewal by Andersen worked very well with me to be able to come and put my windows in when it was convenient for me. They did a beautiful job. I love the windows. The consultant was very straightforward. He really presented himself in a very, very knowledgeable and friendly way. He told me that it would probably be several months for the installation but they would be contacting me about when they would be available for me, and they did. I had to cancel once and send it back again because of something else that came in. But they were very, very good about it. Then they were here for an entire day and cleaned up. It was great.

I purchased sliding windows. Renewal by Andersen installed them in three months. Be prepared to be harassed for surveys. But I'm happy with the product. And Renewal by Andersen did a fine job.

We did a combination of double hung windows and sliders. The rep was very knowledgeable and answered my questions. The installation went fine. I had 18 windows that they put in and they got them all in a day. So I was pretty impressed with that. They had to come back out the next day to finish up some stuff on the outside. But the crew was excellent and very professional. They got the job done. I was very happy. We like the quality of the windows. They're better than what we had.

We got French doors and a kitchen window. The installers were very professional. I felt bad for them ‘cause it was one of those hottest days that we had but they worked so hard. The new door and windows are of very good quality. I'm very pleased with them. We had some relatives over, and they were commenting on how beautiful they looked.

The rep from Renewal by Andersen showed us a sample window and the crosscut of what it's made out of. Then, he measured all the windows and gave me a price. He gave me whatever their special was at the time. He was very pleasant. At that time, he told me about how long it would take to make the windows. I got 11 double-hung windows and the installation was very smooth. The two guys did the whole thing in a little more than a day and a half. They cleaned up and there were no nails or any debris in the yard. They were very good. The quality of the windows is good. These are nice and clear.

Renewal by Andersen was awesome. We were going to look at some other people, but once their rep, Chad, came out and talked with us, we decided to go with them even though they were a little bit higher. But the quality of work and windows that Chad told us was what we were wanting. He was very honest, knowledgeable, and quite assuring that he could find us financing with Renewal By Andersen. He seemed like a homeboy and he kept in contact with me before and after the windows were installed. He also came out and looked at the job. And for some reason, they left off a window. We had eight windows, seven of them were installed, and I still don't know what happened to the eighth one. It was marked, but Chad is looking into it to see what we can do to get that eighth window installed. I told him I'd just go to Home Depot and try to find one, but he told me to hold off until he can find out what he can do to help us out.

The consultant from Renewal by Andersen came out and explained what they had to offer. They were professional and friendly. We bought windows from them and it took a month or two to come to the house to install them. For the installation, they kept me updated and the installers came out when they said they would. On the day that they were supposed to install, a guy called in sick, but the people were able to get us somebody the very next day. So, it worked out. The windows are expensive but so far, they're helping the air conditioning in the room where they were put in.

We talked to Renewal by Andersen and saw their product. The sales rep was very good. He was very knowledgeable and he put on a good presentation. We did 11 of the products. The installers were very courteous and knowledgeable. They hit the ground running and cleaned up after themselves. They left the house in really good shape. Use Renewal by Andersen. They're pricey compared to their competitors but the product and the service were well worth it. Our experience was fantastic.

I bought six double-hung windows and I started setting it up during the late winter of last year and the rep warned me that they would take six to eight weeks to get here. He seemed confident about himself. He said that I would be getting a quote via text on my phone and that happened. There was just a final total on it though and there was no breakdown of what things cost. So for all I know, he could have jacked up the prices and I wouldn't have even noticed it. Or maybe he didn't use all of the six tubes of caulk for example, but charged me for them. I asked him and he said that when I fill out an Andersen application for my order, there’s no place to put that. I was thinking to myself if a piece of paper doesn’t work. So, that was a little shady.

I got two sliding glass doors, two kinds of standard windows, and one picture window. Andersen's reps came out to the house four times to measure and they said it would take a little while to make the windows. Then we set up the delivery in a span of a few days. They ended up having to cancel one day because of the weather, which was beyond anyone's control. But they needed an extra day because the sliding glass doors took longer to install than they were originally planning, which was fine. They were very communicative about it. I worked with Glen for my purchase and he was meticulous in his measurements. When they did the installation, the installers were also meticulous in the way they cut, finished, and put stuff up. So far, the doors and windows are great. Andersen is the way to go. I've recommended them to my neighbor and two other people who are looking to replace.

We were told, guaranteed, if you will, that we would not receive an inferior product, our heating bills would go down and we would not have bad customer service. We feel that we were conned by the salesperson and the company into paying more for a less quality product. I can't remember when we had the windows installed, but we have had nothing but problems with them. They leak air terribly.. We have to keep rags in the sill to keep the cold air out in the winter and warm air out in the summer.

Renewal by Anderson was supposed to replace a defective window today but failed to show up for the appointment. When we called their dispatch we were told the service person forgot they had an appointment this afternoon and went back to Grand Junction. Renewal couldn't tell us when he would come back. This is terrible service on a window Anderson said was defective when they installed it six weeks ago and put it in anyway. Based on their poor performance I would NOT recommend them.

From the Sales person Mike to Cameron the lead installer the service was excellent. I replaced 23 windows and 2 sliders. The windows were original to my home built in 1941. What a difference they have made. I can't say how pleased I am with the installation process. They arrived and got right to work with both crews. The job was completed in one day.

We needed new windows and we knew that Andersen were good windows. So, we went to the lady at the booth at a home show we were at and signed up to have them come out and talk to us about their windows. The salesman who came was very nice. He was not pushy. He just explained everything about the windows, how they functioned, and the advantages of the heat and cold not coming through the glass in the window. He worked it out so that we could buy the windows.

The rep was knowledgeable and personable. I got double-hung windows and the installation was completed a lot sooner than we thought. They were excellent and did a good job. The quality of the windows is outstanding and I would recommend Renewal by Andersen.

The salesman was very informative about what the windows were and what to expect. We had good interactions. We purchased double-paned windows that open both ways and I was first told the windows replacement was gonna be August because of the backlog. But they put it in on the 22nd and the 23rd of June. The installation went as well as to be expected. I was impressed with the knowledge and the quality of work that the worker did, especially since he was so young. He had been thoroughly trained though and knew what he was doing. So, it turned out well. He was very polite and respectful. He answered any questions I had about the installation while he was doing it and tried to work as efficiently as he possibly could. I told him since he was so young, he's such a good worker, he's gonna go places.

I ordered two large bay windows in the kitchen and the quality is much better than what I've seen by other glass windows companies. It's more durable, thicker and last longer. It’s very expensive but good. The installation crew was very professional but they're not finished yet because they found a problem in one of my window frames that had to be reconstructed. So, they put up two, and then they got one more frame to put up once the construction is done, so they could put the other window. I hope Renewal by Andersen sends the same crew back out that started the job.

We had all new windows installed in our home. The company made it a very easy experience. From our first meeting with Hunter. He was very professional and knowledgeable of the product. During the manufacturing period of our windows, Miranda kept us up-to-date on the progress. Once the windows had shipped they set up the installation date/time. John and his crew did the installation. They did an excellent job!! Very professional craftsman and friendly. They tented the area, so there was no mess to clean up. Job was completed on schedule and we are very pleased with our new windows. Great Job by a Professional Team!!

I got five windows from Renewal by Andersen. The sales representative told us all about them and convinced me quickly that they are good windows. I like them. I can stand in front of them with the sun shining in and not feel any heat. The installers took no time to put them in. I was very happy with them. They cleaned their mess up well and it's like they weren't here. If you wanna buy windows, the ones from Renewal by Andersen are the ones to get.

I had the back of my house done and the installers were great. I got two plate glass windows, which was what the rep showed me. I also got double kitchen windows (made into one), a slider, and a bathroom window. I got the best ones that Renewal by Andersen makes and those windows on sale were around 10,000. I still need two more bedroom windows and there were two that would be made into one window like I did the kitchen. I have two bedrooms like that, another bedroom window that would be single, a dining room window that would be a double window which I want one out of it, and a single window that I want one. I'm sure that's a lot higher than I can afford.

We got 10 of the double sliding windows. The quality of the windows was one of my key factors in my decision on them. When the salesman with Renewal by Andersen came out, he had the cutaway versions to show people and demonstrate. I come from a construction background, so I know a little bit about how windows are. I could tell immediately that the product spoke for itself. The salesman told us that it would be looking at the middle of June for an install time. They hit it right on the head. They called and set the appointment for me. They got it all done in one day.

I had Simonton windows installed several years back, and the seals on the two windows broke within the first couple of years. They were good windows, but being an insurance adjuster, I was gone a lot and I didn't have time to mess with it. Years went by, and I decided, "I'm not even gonna go with them this time." I decided to have Renewal by Andersen come out, and they were very nice and presented everything really well. I like the look of the window and the company. The head person from Carrollton texted me twice and had a bit of a personal touch to it, the texts, as well.

I'm having a slight bit of a problem because I had a window AC unit and the windows are not made for a window AC. The only thing the salesman from Renewal by Andersen asked was did we need the AC unit put back in and I told him yes. He said he'd come out and do it himself because the installers won't do it once they took it out. When the installers got here, they called him and he said, "No, I didn't say that." Because all we have is a window AC and it was hot that day, the installer went ahead and put it back in. The installers were super. They walked us through the entire process the entire time and made sure we were aware. The young man that led them, Ivan, would not leave here knowing that the temperature here in Texas was hot outside, which meant it was even hotter inside. He wouldn't leave us sitting here in the heat without putting this AC unit in. He didn't have to do it, but he didn't wanna risk our health.

The reps brought a sample for the window and the window frame so we could get an idea of the style, how they're made and what the material is. We bought seven windows and a sliding glass door. Renewal by Andersen's contractor came out, took out all of our windows same day then installed all of our new windows and sliding glass door same day. They had a city inspector come out to make sure that everything is up to par. Right now, we can notice a difference with the summer. It seems not so much heat and sunlight are getting in, which is helping with our house temperatures from getting hot.

We had the original Andersen windows in our home, and Grandpa and Grandma had built the house in '76. We moved out to the farm in 1999, and the windows were less than perfect. They were wearing out. So, we decided we were going to replace them, and I didn't even check anyplace else, I just went to Renewal by Andersen. The original windows came out of Hutchinson, Minnesota location. This time, it was from Marshall, Minnesota. There were nine windows that we had replaced. We're having the siding replaced by the same company.

I have nothing but high praise for Renewal by Andersen. The salesman, when I did reach out in March, was able to meet me the next day. It was at the end of March, and he wanted to be able to take advantage of the special that was going on. He did come over here for about an hour and walked me through the process. Then, he sent somebody back several weeks after that to measure. When they had suggested an installation date, ironically, I just retired from a 40-year teaching career and it was summer vacation. So, I called them and said, "Absolutely not. Can you do it another time?" I just didn't wanna wake up on my 40th-year vacation at 8 o'clock in the morning. They scheduled it for five days later.

Once we made the decision to use Renewal by Andersen, our sales rep, David, stayed in touch with us. When they had their guy come out and measure, there was a question about what was included in our quote. It was about the trim around the window. He said he didn't think it was included but I told him it was. Our sales rep got in the middle of that and it was straightened out to our satisfaction. He periodically kept us updated as to what the schedule looked like. It was not a short lead time. We did it in February. We didn't get them installed until a few weeks ago. I got a call from them and they said, "Your windows are in. We can be there tomorrow." We set up a date and it was a week and a half later.

The gentleman that came to our home was a great. He's been very responsive any time I've had a question about anything. We did five windows, initially. Then I said, "I need you to come back. We need to decide what our next group is gonna be." He came and asked, "When you put these five windows in, are you gonna do another step?" I said yes. He said, "Why don't we see if we can get you financed for interest-free?" Now we have all new windows. When mom and dad bought the home, the windows were junk. The heating bill in the winter would be $800 a month. They took sheets of styrofoam and covered every window. Having the new windows, it's nice to not have that foam over them and be able to look out and open a window.

A salesman came out, and he was a very professional young man. The installers were great as well. The liaison person, Jimmy, was good. It was the same thing I experienced over 10 years ago in a different state. We love the windows. With the the old windows, we could walk by and feel the heat coming in. Now we don't have that problem. For the last nine years, all we used was Renewal by Andersen. We could get contractors or buy windows ourselves, but even though we paid a little bit more, we always felt Andersen Windows were some of the best. We've had good success with Renewal by Andersen.

We're pleased with them. We got a sliding glass door and we were impressed by the professional installer. It got to a point where we had an electrical wire in the road and had to stop. We had to get an electrician to move the wire. The installer came back the next day and finished the project. Other than that, the installation went very smoothly. I recommend Renewal by Andersen. The cost was high, but the quality is good.

My new windows go side to side and I love them. They let in the light. I have two windows in each room, and they made them into one window in each room. So it's a big difference in my house. I paid a lot and I was worried about the money, but it was well worth it compared to the other businesses I've used. The quality is there. Other than the long wait, my experience was great. Everything worked out really well and everyone was very kind and friendly. I love the windows.

I chose a patio window that's 154 inches wide, two sliders in the center, and a big panel on the left and right. They had to make the windows, and then it was another couple of weeks, and they called and said the windows were already ready. My wife loves the quality of the windows. Also, the gentlemen were very polite and informative. If I had a problem or a question, they were quick to answer.

Andersen's been around for a long time and they've got a very good reputation. It was easier to deal with one company and just let them handle everything versus them having to deal with a lot of the stuff and then have somebody else install it. It was probably about three months between when I ordered the windows and when Renewal by Andersen finally had them manufactured. Nothing in my house is standard so it wasn’t too bad. They told me upfront that it was gonna be a few months. The installers were great. I was very impressed with their speed and cleanliness. They were very professional and had no problems answering any questions along the way as they were doing it. The windows are an expensive investment but it is worth it. You get what you pay for.

This lady from Renewal by Andersen came out and did a great presentation. Her name was Reagan. She knew everything there was to be answered. Any question I asked for, she answered it professionally and perfectly. I had eight windows installed. I have two picture windows and the rest of them are double-hung. I love the quality of the picture windows. As far as the installation, their three men came in and they were very professional, did a good job, cleaned up everything, and it looked great when they left. Two of them stayed until 8 o'clock that night. As far as the products, they're very expensive, but they're worth it.

The people at Renewal by Andersen were very nice, polite and professional. I had three windows in the basement and a big kitchen window done, and the installation went beautifully. The installers were courteous and I had no problems at all. The windows are the best windows that I have ever seen. They’re good quality and work well. I'm happy with them as well as the people that came and showed them to me and their installers. If I had the money and I needed more windows, I would contact Renewal by Andersen. I love them, which was why I got them here twice. I told three people about them and my daughter had two windows installed last year.

Renewal by Andersen replacement windows are remarkable! We have noticed the difference in how they maintain our home's temperature; the temperatures have been in the hundreds for over a week and even when we turn the thermostat up to save money during peak hours — our home is cool! In addition, we’re pleasantly surprised at the diminished sound coming in from outdoors! The day after our installation, we had a storm that consisted of baseball size hail! While the outside trim of the windows and siding were damaged — the windows themselves stayed completely intact!!

We have five double-hung windows with the two windows, and one slider. The salesman came out in February, but we didn't get the windows until May. Installation was quick, efficient, and very professional. The installers got here 9 o'clock and were done by 1:00. We are very satisfied with the windows, but it's how it came about the money situation.

Renewal by Andersen's rep came in, did a demonstration, and told us all about the company. He was honest. We knew we needed two windows replaced and he helped us in picking out what to buy as far as matching them up with the windows that we already had. When the installers came in, they did the job and cleaned up. They were quiet and didn't get in your business. They did a good job. Renewal by Andersen also called and checked on us, made sure that we were happy with it and made sure that their team had done everything that they had promised us. So far, the windows are nice. We got one in a bedroom and we don't sleep in that bedroom. Then we've got one in one of the living rooms we hardly use and there are four other windows in there. They're big windows that they replaced and the cost was high, but they're good windows.

Andersen Windows checked off all the boxes of what we were looking for. I've been very happy with it. The installation took longer than I had wanted but it was no fault of the installer. Their parent company was hard to get ahold of. But the team was excellent. I was very impressed with how quick, tidy and pleasant they were.

The sales consultant was down to Earth, very friendly, very professional, and did not have a pressure sales pitch whatsoever. The gentlemen who installed the door were courteous, friendly, professional, and cleaned up completely. The quality of the door is topnotch.

Slider was ordered May 2021. Installed August 2021. Leaked and found defective Sept. 2021. Still not replaced! It's been re-ordered 9 times to the best of my knowledge, but they stopped communicating with me. So, it's possible it has been re-ordered more than that. The Homeowner Resolution Specialist at Corporate has done nothing! I can't seem to get my complaint elevated to anyone who can do anything to resolve. I'm tired of hearing, "We'll make it right." Who waits for 2 years for ANYTHING!

RBA put our doors in. So far, the quality is very good. Although, the one door that we received, there were scratches on the windows. I've already contacted their service department and they're supposed to be getting back to me, but they haven't yet. For the first door, they were able to stay within the timeline. The second door, I asked them to expedite it and they did. We really like the doors. We had one issue with the screen. It fell off. But they came out, they put it back on, no problems, and fixed it for us, which was good.

It took about three months for the delivery of our six sliders. The installers came in and were very professional. They replaced the windows, cleaned up their mess, and they were gone. I like the windows.

I was looking for a four-panel sliding door. RBA is one of the few people that offer one. I called them and then the sales rep came out. It was great. The rep was really nice. We're living in a grubby little two-bedroom cabin and he acted like he was just as at home. He was very nice and informative. We enjoyed him being there. He had everything he needed. He was able to answer all our questions. However, I had a hard time closing the door. You could close it, but I couldn't lock it.

The consultant from Renewal by Andersen was very nice, did a very straightforward, easy-to-understand demonstration and sales pitch for why to use them. I learned a whole lot more about what I was gonna get with the Andersen windows than I already knew. I ended up getting them for totally different reasons. Originally, I just needed new windows but he showed me how they actually are super insulated, and so they're cutting down on my utility bills. Also, it's unbelievably quiet. I wasn't expecting that. He told me that, and I went, "Oh, okay." So, it was a very good sales pitch with no pressure, very courteous, and no fast-talking. So, I was very pleased with that part of it.

We had every window and two doors replaced by RbA and couldn't be more pleased. The original windows were 50 yr old Andersens that withstood time and storms until recently. That's a good while for windows! After interviewing other companies, we decided to go with a brand that is known and can be trusted. From the first point of contact until the job was complete, we have had absolute positive experiences. The salesperson was easy to communicate with, understood our needs/wants and took action to make us happy with our purchase. No sales gimmicks, just honest info.

Renewal by Andersen knocked on my door and offered me a consultation. I set one up and then they came over. It took about three hours and they talked me into some windows. It was really good. The rep was very professional, informative, and in-depth. The installation was very quick and painless. Everyone was very professional. The windows are really nice quality. They're just really expensive. But with the new windows, the room is more insulated. It's not as cold. You can feel that there's nothing leaking through the frame of the windows.

We've had Andersen Windows before and they were excellent. We liked the customer service that we got. We were hoping that this is what we would get with this recent purchase as well. It was very simple to order and the installation was excellent too. The installer was great. We purchased 12 windows. We also got French doors and a regular door. They're beautiful. We're satisfied.

I went with NEWPRO to put my front window and my kitchen window in. I'm sorry I ever did. When I started looking again, I called Renewal first. They came down. Seth was fantastic. He went through everything. He showed us things that we never even thought of when we were putting in our other windows. We went with Renewal and I'm glad we did because the windows are nice. We had seven double-hung windows put in. I didn't expect to pay that much money. But I paid $12,000 for just the two from NEWPRO, and I got seven from Renewal for a few thousand more. I didn't think it was that bad.

Renewal by Andersen is a well-known company. They were very clean. They were very easy to work with, and everything went very smoothly. We purchased seven windows and a slider. The installers were very professional. I asked a million questions, and they didn't mind answering any of the questions. One guy that I was asking questions to didn't speak English, but the other guy came right over and answered my questions for me. They did everything. They just came in, took out the old windows, and put them in. It took less time than I thought. The products are of good quality. I can already tell the difference with the noise from outside.

I decided to replace some of my home's windows with the Andersen product based on my family and friends' favorable experience that live in Minnesota. I live in Fort Worth, Texas and followed up from a flyer that came to my home in fall of 2021. The salesman who came suggested types of windows to use for the windows I wanted to start with, and suggested replacing two of my double doors and one of my sliding doors. I requested a PAPER contract with details, and because two of the areas were requiring some reframing construction, he told me he would have to recalculate and give that info to me later, but if I wanted to get started, I would need to pay 1/3rd down to start the order process. I paid him and he still did not have the contract ready but told me he would get that to me later (NEVER got it to this day!)

The sales rep was very nice. He came over and it was the whole speech. We were happy to go ahead. The installation went great. The guy worked to death. It was hot and humid. But he worked all day by himself. He put the door in and did a really nice job. Everything was very clean. He cleaned up really well when he left. He put up a tent inside the house so nothing got into the house. He was very thorough and very, very good. The door is very nice and solid. I love it.

The guy from Renewal by Andersen did a great job. He was a very good salesperson. He couldn't have been better. The installers also did a great job. They came when they said they were gonna come, and there was no delay. They worked hard and got the job done. So far, I'm very pleased with the windows. They look good and seem like they're of good quality.

The sales rep came out and showed us the products. He also told us about some issues with our existing windows that we were looking at replacing. He gave us a quote on the spot while he was here, and with a decent discount. We got a sliding door and three windows, and getting them installed was quicker than Renewal by Andersen estimated. It was just about two months, and the two guys that came out to do the installation were very good. They were quick, courteous, professional and seemed to do a good job. Of the three windows we had installed, there's only one that we use. The other two are up in the attic, and I haven't gone back up since they replaced them. Besides that, the quality of the slider seems good, and we're very happy with it.

We have a friend who is a contractor and does primarily new builds. He said that when they had window issues, they always used Renewal by Andersen. We reached out and got an immediate response. And then their rep Kevin came out and did his presentation. We really liked him, all of the information that he shared, and all the good things he had to say about the company. We had two windows that were basically falling in so it was not safe. We ordered double-hung windows that day. That is what we had and we liked the function. We got two this time because we just completed a pretty major project. One is in a kitchen and one is in a bedroom.

I had a very good experience working with Renewal. They are expensive but reliable. The person we worked with whom we ordered the door was excellent. The installers were on time and neat. We had a little problem with the door not laying flush and they're gonna be coming to help us resolve the issue. We're thankful.

We called Renewal by Andersen and we set up an appointment for an in-house discussion. They came out and it was a Q & A, finding out what our needs were and what they had to offer. We discussed that, and then we moved forward with that and then set up a time for them to come out and install what we had picked out and requested.

Renewal by Andersen called us, and then we made an appointment, and the salesman came. We had a delightful chat and I ordered the windows. The installation was incredible. These two very young guys showed up and initially thought, "Oh, my goodness. How could they possibly have enough experience to do a good job?" They started talking to each other and I said, "Well, what language are you speaking?" They said it was Ukrainian. They worked very, very hard.

We purchased a new sliding back door. It's more like panoramic where there are two floor to ceiling glass panels and then the doors slide open. So we get that indoor and outdoor experience that we were looking for. When the rep came out, he walked us through the process and kept my husband up to par via email. Then I received a phone call saying that they received our design plan. They walked us through and said, "We'll call you again once it's been in the manufacturing plant." So they kept us abreast of all of that. The only hiccup that we've had so far was that there was one part that was damaged when the door was delivered. So we're waiting for that part to be replaced, and they're working on that. But I haven't had feedback yet on the date.

I moved into this house and some of my double-paned windows were starting to leak. I called the Andersen company and the guy came out and did a great job. They are expensive though so it took me two and a half years to finish the house. But the installers were professional. There was one who was a little lazy on the third installation but the rest of the team was carrying him, so I didn't care. There was one problem when the door didn't fit well. They came out twice and it took about five months. But it wasn't a big problem because the door was fine. The screen didn't work out and they just replaced the whole screen. That was the kind of guarantee that I found very professional. I liked that business model. "If you're not happy with your window, we will fix it." Period. End of subject. No and, if, or buts. I've told many friends about Renewal by Andersen and three of the neighbors here have contracted with them to get windows changed.

I had one window installed. They sent a rep out. He sent another guy to follow up. Then they sent the installation crew out. It was a little step-by-step process, but we finally got it done. The installation was very professional and I'm very pleased with my window. I love the quality. It was pricey. But it was set up with monthly payments that I could afford on my income.

I bought eight windows on sale. I had a great experience with their sales rep, Christian. He was really good. The installers also did a great job. I had to wait a long time to get the windows but I like them. They were expensive, but the quality is good.

There was an initial contact and that person told me some stuff. Then, the salesperson came to my house and discussed options with me, and was very clear about what was gonna happen. He told me about the timeline and kept in touch. Someone then called and said they were gonna come on this date and asked if that worked for me. I said yes and then, they called and asked if they could come earlier and I told them that was great. So the installers came about a month and a half earlier than they were supposed to. I got one window and one sliding glass door from Renewal by Andersen and two guys did the installation. They were very polite, professional and answered my questions. They put up with my dog and were very nice, and cleaned up after.

The salesman was good and I liked what Renewal by Andersen offered. I purchased a front door and the rep told me he'd have it done in one day once it came in, and they did. The installers worked hard and knew what they were doing. It was wonderful. The door seems very sturdy. It was an easy process with Renewal though maybe a little overly expensive. But they did a good job and I love the door.

The sales rep was very professional and to the point. He was very good. He answered my wife's questions and we had various things we chose to do with pricing and we went with what we decided to do. There was no hesitation, and I've never considered any other company. There's no other company that can come near Renewal by Andersen. It's worth it.

The rep went through all our options. She did a good job. The installation crew tried to stay clean while they were working. Renewal by Andersen met all my expectations. We're happy. As we come up with more work down the road, I'd use them again.

We ordered four double-hung windows and it was all said and done within six months. When the guys came out, they had the install done within a day, and they were professional and didn't cause any issues. The windows are really good quality, and they look really good as well.

From start to finish (ordering to installation) everything was easy. John ** was great to work with and very informative throughout the demonstration and ordering. All of the installation guys were very professional and great with attention to details. The Leads answered all questions and showed how to operate some of the window operations that were not in our old windows. Throughout the whole process we felt comfortable and that our needs were met. I would highly recommend Renewal by Andersen.

We had French doors replaced with an oversized single door and sidelights through Renewal by Andersen. Then, we had the sliding door replaced. I thought that we would get the doors sometime in August, and we got them in June. I was very pleased with the installation. The installers set up a plastic wall so that construction things did not go throughout the house or throughout the particular room. They were good people and they did the job. I would show others all of the wonderful features of my doors, which I had done. It was worth it. We could have gotten cheaper doors, but we didn't.

There were about 10 windows we got from Renewal by Andersen. We love them all. They’re way better than our old windows. Everything runs smoothly. Even my grandma can open the windows and close them and lock them. As far as the timeline, it took about two months from when they came and gave us the quote to when it was finished. It was really quick. The installers were really nice. They even put stuff over their shoes so they wouldn't track anything to the house. They really went above and beyond to make sure nothing was messed up. They did a walk-through before and after. It was really easy to understand what they were saying. My grandmother is really hard of hearing. So, they had to repeat themselves, and they were really nice about that.

I am writing to express my deep dissatisfaction and frustration with the service provided by Andersen windows and doors regarding the installation of windows and doors at my property, as outlined in our contract signed on January 16th 2021. The purpose of this letter is to inform and lodge a complaint and seek resolution for the numerous issues and damages occurred during this project.

I have a story to tell about Renewal By Andersen. The least important parts are the details of what happened so I’ll be as brief as possible yet, you’ll get the point. We purchased a porch door in May of ’22. Cost $8000. Signed a contract as a “lay person,” and did not read through the many pages and details, since we trusted the sales person to be honest and accurate (actually a nice guy). First door comes defective (opened the wrong way), the second door months later was defective too (outside paint bled into the indoor wood). We hadn’t seen either door.

We got a sliding door and a number of windows with Renewal by Andersen. The rep was fantastic. She told us what we needed and what we didn't need. She gave us options. They gave us a timeline and kept us posted on the timeline. It was over several months. They contacted us to prepare for the installation. They showed up when they said they were going to and were done when they said they were going to be. It was immaculately clean and professional. Renewal by Andersen is the best people I've ever worked with. If you can afford it, I wouldn't shop at all for anybody else.

I've always liked Andersen windows so I had Renewal by Andersen come out and give me an estimate. The rep brought some windows out and showed me the difference. I hated the windows that I had at the time. They were not very efficient. He showed me the difference between them. I did my kitchen last year and had five windows placed. Recently, I had five replaced in my bedroom. The installation team came right exactly the time that they said they were gonna be there. They laid things down on my carpet so they didn't get it dirty. They were very fast which I was thankful for because I kept saying with the fly season, I didn't want to not have windows in.

We did picture windows, 15 double-hung, a giant slider and a bay window in the back. We have noticed it’s been cool here and less noisy since we got them. The only thing I don't like is because we took out the original windows, I have lost some natural light. You lose about an inch to three inches of glass with the replacements. But if you do a full install, which means they take out the entire casing and replace the whole new set up, that gives you the original size of what you had before. I probably would have spent the money to keep that aesthetic of more natural light coming in. My husband said he went over that but I don't remember it because it came as a shock once they were in. They had a sticker on the windows and they let the windows set for 24 hours. Then, when they came back, they cleaned all that off, and I was still not seeing a big difference with the natural light. So it was a bummer, but it is what it is.