Renewal by Andersen Reviews

I did casing windows, two big sliding glass doors, a front door, back door, storm door, and a few different sliding doors. We basically went from 26 windows down to 21 windows total. I had double windows. It made no sense. So, we made those into a larger picture window. I went with the higher-end choice on those due to the energy efficiency levels. The heat reduction and how it retains the cool was part of the presentation. My sales rep that was here was training somebody. So, he went extra thorough on things when doing a presentation. I got to see the full details of how the products were, how they were developed, and made. So, he filled me on stuff I didn't know about at the time about Andersen. But I also have friends that are Realtors, and they also said that Renewal by Andersen also is renowned.

One of the biggest benefits is the financing was quick and easy. I ended up putting down half of the payment upfront for everything, and the financing aspect was done in like a 15-minute process. But just seeing the overall product and how it was made and the way that the sales rep went through everything in detail, not only just from the perspective of Renewal by Andersen, but a perspective of a buyer. He gave me an overview of things and showed me the differences between some of the products that are out there without bashing the competition, just showing me different jobs that they've done locally and just in the North Carolina heat, like some of the vinyl stuff, how it melted, and some of the other things. It helped me make a smarter decision when I did this purchase.

When I placed the order, I had to wait for everything to be made because they had to have everything customized and shipped. I was two months that I waited for the actual installation to start. They gave me a three-day window from the 28th of July to the 30th, that it was supposed to be completed. The team showed up that Wednesday morning. I was , “We got this stage for day one. Just let me know what day two is going to be, and then what day three is going to be for staging.” He said, “No, we're going to get all the windows done today.” I said, “Okay.”

We started stripping all the rest of the stuff down. He got all the windows done that day for the most part, except one that they had to finish up the next day because it was a big customized window they had to do. But they got everything done within two days, so it was finished a day early on everything. Francisco and his team were amazing. They came in, cleaned up, took care of everything. Everything looks nice. I finally have windows in my home that work for the first time in 20 years.

My neighbors have seen the entire process of what was going on, because they were nosy about what we were doing. A lot of people get scared of the price tag sometimes on this, but you can't put a price tag on quality and the level of service you get from somebody. Everything might be a bit more than the competition, but it's well worth it because it's going to last longer and they seem to stand by their products. I know I went a bit higher end than my neighbors would have done, but I wanted it because I deserve it.

The salesperson came out during the install to make sure everything was going good. He was excellent. I have nothing negative to say about that. The only issue I had is, there were a couple of mess-ups. Sometimes, the rush to get it fixed played against them. Some of the trim on some of the windows were the wrong size. So, the installer said, “Well, I'm gonna have to let them know. And the staining department is gonna have to stain the right ones.” Then when they brought them out as quick as they could and put them on, where they do the nail holes, he was like, “Well, I don't know why this happened.”

I said, “I’m gonna tell you exactly what had happened.” I've stained enough in my life. The stain on those ones that they had to switch out had not cured properly. They should have given it at least another day instead of trying to rush and get them out here because then when they puttied them, the putty did not adhere because the stain was not cured. Then they tried to put that old English oil on to polish everything. That just wiped the stain right off. Then they wound up having to come out a week later and redo that whole thing. If they just waited one more day, let the stain cure, that could have all been prevented, and that would have been fine with me.

As far as the windows, the one window that they had to back-order is on the same side of the house where the old one is and the sun shines on the same. I have a thermal thermometer that I use for my wood stove. You can aim it at it and see what the temperature is on something. So, I aimed it at the new window on the same side of the house. I aimed it at the old window that same day, and the new window was insulating 10 degrees cooler. I can really notice it. We've had these hot days and now that they're done, the air conditioner runs less. It’s good quality.

We bought five windows and the front door. We went from a double-door entry to a single one for security. The front door is a solid glass door with dormers on either side. In the middle of the process, I was thinking that I'd rather just have a six-panel door and the windows on either side. I called the salesman and asked if he would check to see if it was possible to change the design of the door, and it wasn't. We made the decision that day, and they got the process started.

About a month before the installation, we had a call from the installers saying the doors and windows were completed and should be received on a certain date. They wanted to schedule the installation, so we picked a day. There was a possibility they could do one window one day and the door the next, but I wanted them to just do it, so they did. It took most of the day.

I like the quality of the windows and the glass. The windows raise easily and flip out so I can clean both the inside and outside, which is usually one of the problems with windows. We have screens on the two windows, but not on the door. We had bars and little round windows at the top of our old door, and we didn't want that. We wanted continuous glass, and that's exactly what they planned and installed. Our house is 24 years old. The two windows were crank-out windows, and we have shutters on the inside of the house. The outside is stucco. There's some of the wood around the windows that I wish they had recommended replacing. Their intent was to measure it, get it to fit, get their product made, and get it installed, and that's exactly what they did.

There was molding around the inside of those windows, and they didn't damage any of it. Everything went back the way it was supposed to. On the outside, the window fits in the stucco, but it doesn't quite match the stucco. It does match very well from the inside. If the sales rep had told me we might need to replace that board, I would've appreciated it. It probably wouldn't have complicated the installation because the windows were already out, and changing the board before putting the window back in would've been very easy.

The customer service was great. We had some concerns when they were putting the windows and doors in, but that was simply because of our knowledge about the process. We said something about it, and they sent the area manager. He said that was the process. The glass, doors, and windows operate very well. They did exactly what they indicated they were gonna do. I just wish I had known a little bit more about it, but we're pleased. I had a hard time with the price because it was expensive. It's a shocker when you see the cost of some of those things. I would recommend Renewal by Andersen, but I would caution people about having them look at where your house is.

All the people that came in to work on the windows were Ukrainian guys, and they were very efficient, upfront, right to the point, and knew what they were doing. I always give them coffee or whatever they want, and it has always been very professional. In the early days, like on my big kitchen windows and my living room, we had a crew of maybe five, six, or seven. But we only had a crew of a few people for the last install projects. They've always showed up on time, work good and were polite.

I made Renewal a lot of money. My next-door neighbor, that house was built eight years ago, and the windows that were put in that house were Millhouse Windows by the contractor. Eight years ago, the contractor finished the house, and he sold it to a family. And a few years later, the guy talked to me about how all the Millhouse windows were leaking in his house. He had to replace all the windows. And at that time, this was about 2022, I said, “I've been getting my windows by Renewal by Andersen, and they're a little on the spendy side, but you'll never need to replace your windows ever again because of the patent on the outside frame. It doesn't dry rot, and they do professional.” My neighbors ended up replacing their whole huge house with Renewal by Andersen windows because of my recommendation.

They spent over $175,000 on their windows, because of my recommendation. And since 2022, when I've been replacing windows, I've always asked the people, “Next door, you can talk to the neighbors. They went on my recommendation. They spent over $175,000. Can I get a little discount on the recommendation?” RbA has never given me a discount, and that was a lot of money that I threw at them.

They're a very professional company. If anything went wrong, they would make it up. Also, you will feel cool air in your house, and you'll notice the difference. After I did the kitchen windows in 2017, and I got it stained by my handyman, I looked at it and said, “This is just absolutely beautiful.” Five months later, I decided to do the living room windows. I loved it. The look and everything was beautiful. And the glass protects you from ultraviolet harmful rays.

The installation crew, who consisted of, Owen Sr., Jose, and Louis, were punctual and got right to work. They were all very polite and they all greeted me when they arrived. I watched these guys. It was mesmerizing to watch them as they worked so well together. They made an excellent team. The crew worked at a steady pace and had all five windows installed within the first day. They returned the second day, and again greeted me with smiles on their faces. They were all such pleasant people. They got right to work and installed the door, trimmed it, and the windows out, and installed white marble window sills. My home was built in 1958, and gas settled a bit. So the crew had to make some adjustments to make the door fit. But they did an excellent job on installing it. They cleaned everything up before they left. They did such a good job that I plan to have the same crew install my two back sliding patio doors when I get those done.

James stopped by to do a final walk-through after the job was completed. He was very informative and answered all my questions. He was so likeable that I was reluctant to see him leave. Oviedo and Owen Jr., arrived the following morning to stucco around the exterior of the front door, and they did such a professional job that I intend to hire them to re-stucco the exterior of my entire home in the near future.

I hope I didn't miss anyone in this review. Everyone involved was so nice and genuinely caring. And they all did an outstanding job! The new windows and door just beautiful! And I absolutely love the white marble window sills. Thank you to everyone at Renewal by Anderson windows! I am definitely a very satisfied customer. ☺️

On the day of install we immediately found out that the electronic Yale door knob on the door did not work. After many calls from us, and reschedules on their end they finally scheduled a new doorknob install for August 5th. Two months. The new Yale door knob STILL doesn’t work, which was discovered on August 5th by the installer. Same issues as the last one. We are now at August 11th and they are just ghosting us. Every single person we have tried to contact for the last week has ignored, or said they’d follow up and has not. So here we are! Big thank you to Geoffrey ** in sales, our project manager Thomas ** and I’m not going to name the concierge cause she’s been the most helpful but still not able to do much. One star for trash customer service. 34k for windows and a door, by the way, readers.

The supervisor came out and finally put a 1" by 4" length board along the bottom of the window but still planned on using expanding foam the now 1" gap and 2" gaps on the side and bottom. We said no and they made arrangements for the district supervisor to come out a week later to address the problem. He didn't think there was any problem but agreed to order a larger window for the first window only.

In my opinion they measured all the windows wrong and the district supervisor again measured all the windows and only found one window that he thought was slight off. I measured two of the windows and my measurements show that all the windows will be too small by a minimum of 1" on each side and they will make the windows smaller than what he measured. Please help. I have asked for contact information for your main office and they have not provided it. I have called your help number and begged them for contact information for your main office and they contacted the district supervisor instead. Please help ** Robert **

The two gentlemen that came to install were truly amazing craftsmen. They had a lot of exterior restoration to do because of rot before installation could proceed. The restoration is seamless, beautiful, and they went above and beyond anything I've ever seen before. They were respectful, knowledgeable, polite, and fun to have around.

They were professional and always let me know when they were going to lunch, then started back immediately, cleaned up afterwards, and explained how the windows worked (very different from our old ones). I would recommend Renewal to everyone who's looking for excellent quality windows that will last longer than anything out there, and I have the warranty to prove it. It's rare that a company will stand behind the products they sell and their employees who do amazing work. You won't be sorry, I'm not!

I also noticed they wanted everything moved around and out, which we did. They took some brackets down from the windows for the blinds, and I can understand that, but they didn't reinstall them when they got done. They said they couldn't. The windows had to sit for a while, so they wouldn't reinstall the brackets that hung up by blinds for the curtains for the windows. That surprised me also. I wasn't informed of that. And when they got ready to leave, they told me I would get a survey, and they needed to have a 10 on that survey to me as a top-notch installer. That was peculiar. Also, I had somebody else call me on the phone and tell me the same thing, that “We had to have a 10 on this survey.” That's not very professional. But the end product was good. As pricey as those windows are, you expect everything to be top-notch. I would give them a B or B+ and not an A or an A+.

If I had one complaint, it would be the financing company for the 12-month situation because I did not like getting a call from some Indian call center. And the first thing out the door that they asked me is verify my name, my Social Security Number, date of birth, and where I live. I said, “Dude, you better verify who you are first.” He said, “We can't do that.” I said, “I'm not gonna do business with you. I'm gonna route it through the confirmed emails that I've had.” Because I thought I was getting scammed. I told them, “If you can't send a thing to my phone number to verify that we're active on this call, and I repeat back to you a code, or shoot me an email, I'm not going to do business with you like this,” and I hung up on them. I'm not playing that game.

We didn't have to finance. It's an additional credit builder. Both my husband and I have between a 812 and 824 FICO score. We don't need it. It's just nice to have. But we're going to pay it off quick because I don't trust the company based out of Boca Raton, Florida. I told Renewal by Andersen, “I don't know if you guys are aware, or I'll report this to Better Business Bureau, they're third-partying to the sub for the loan out to some call center in India. I did not sign up for that.” Other than that, I’m 100% satisfied with Renewal by Andersen.

The installation itself was also frustrating. On the morning of our scheduled appointment, I received a call informing me that the crew could not make it because their truck had broken down. While they were able to reschedule for the following day, it was still an inconvenience. In addition, I was disappointed by the installers' lack of care in protecting my home. In my experience with other contractors, it is standard practice to lay down protective coverings and take precautions to avoid tracking dirt and debris indoors. That did not happen during this installation. After noticing dirt being tracked into my home, I placed towels on the floor in an effort to protect it, but the installers simply walked around them rather than using them.

Once the installation was complete, I was unexpectedly asked to pay half of the project cost, even though we had already arranged financing for the entire balance. This created unnecessary confusion. It ultimately took multiple emails and voicemails before I received any resolution regarding the financing discrepancy, and I still will not know with certainty that the issue has been fully resolved until the remaining balance has been paid.

The most disappointing aspect of this experience is that I am genuinely happy with the quality of the finished product. Unfortunately, the misinformation, communication issues, and overall customer service have overshadowed the workmanship. As a result, I do not plan to consider Renewal by Andersen when I replace additional windows in the future, nor would I feel comfortable recommending the company based on my overall experience.

However, I didn't get the half screens. I got a previous window a couple of years ago, but it seems like a fly is getting in from the screen somewhere and I had to shut the window even though I don't see a hole in the screen. There's also one thing that I was concerned about with the screen. I didn't know that it was going to rain the other day, and when it rained, it seemed like a lot of the rain came in from the screen. I left the windows up in the kitchen, and I had those quite some time, and I was wondering if there's a difference in the screens now.

The windows and the installers were good. They were father and son and they worked together as a team. I look for the quality of the windows and whether or not the people can work together. I like for people to be able to get along and work together. I used to work too and being able to get along with each other when you are working is very important. Teamwork makes the dream work. If I told the installers that something needed to be done, they would go on and do it. Whatever it was, they got it up. They didn't leave it and they got some debris too. We have to take care of our workers, and I always give a bottle of cold water to everybody that comes to my house to do work outside because it's a hot day. I offered the installers water and they said they had something.

I like how the installers came right back to take care of a problem. I had to have two knee replacements, so I've been down for a while, as far as getting around being able to do things. So, I couldn't call about certain things. I'm grateful that I can get around to do things now. My brother put in an air conditioner in the window that is not the same size and now, I can see a little gap in between. The installers put a stick up there because they can't put holes in the windows to keep the air conditioning. That stick is there so that nobody can come in.

I got sold on the quality of the windows and the warranty. I got crank-out casement windows and a couple more that open from the bottom out. I love those because you can still open the windows when it's raining and the rain doesn't come in. It's nice to be able to get some ventilation that way. The windows are very good and they also dampen street noise.

All my windows were old and original to the house. They were leaking and just not good. I ended up doing a big picture window and a couple of other windows that I don't need to open, and I'm happy with them. They're four inches thick, and I like that I don't have to worry about warping or discoloration. I'm very happy that I got the tint. Some people think it will make things look a different color, but it doesn't. It cuts down on the glare and makes the windows look even better. During the daytime, if you're standing on the sidewalk or driving by, the windows are reflective, so you can't just see right into the house.

Renewal by Andersen's reps were very informative, and they even gave me a list of things to do before the installation. They told me it would take one to two days at the most, and it did. The installers were very good and didn't do any damage to the stucco. I was impressed with their professionalism and for being courteous and respectful. The two men who were here went above and beyond. They made sure everything that needed to be covered was covered, and they did an excellent cleanup. The windows are not inexpensive, but when you compare them with other manufacturers, they're not any more expensive. What really helped was that Renewal by Andersen was running a very good special toward the end of the year, which made the purchase more attractive and affordable.

The trim, which we had discussed extensively beforehand, being installed incorrectly. It had to be remade and refitted by a master craftsman (who was wonderful, but understandably bemused as to why he was even needed). A window arriving in the wrong size—despite multiple preliminary measurement visits—and having to be remade.

The remade window arriving several weeks later, still the incorrect size. To top it all off, Andersen decided this window was a perfect opportunity to train a new (and very nice) apprentice on how to install windows, resulting in a 1-2 hour job becoming a 5-6 hour job. Did the team have any knowledge of the issues on our installation so far? Of course not. Being fully charged for the job months before it was actually completed, despite explicit assurances that we would not be. Having to repeatedly chase our “dedicated” customer service team just to schedule the final permit inspection so the job could be officially closed out.

The installers themselves were genuinely great—highly skilled, extremely careful in our home, and meticulous about minimizing dust. However, the customer service and project coordination were incredibly underwhelming, especially given the premium price Andersen charges. We concluded we would have been better off hiring a local company, and sadly came away feeling we received very poor value for money.