Renewal by Andersen

Renewal by Andersen Reviews

Renewal by Andersen Reviews

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Overall Rating4.7 out of 5
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About Renewal by Andersen Reviews

Renewal by Andersen is a full-service manufacturer and installer of replacement windows and doors. Windows are custom-built, professionally installed and backed by a strong warranty. The company offers free in-home consultations to go over your needs and design options. Renewal by Andersen is located in more than 100 U.S. markets and has installed nearly 3 million windows.

    Pros & Cons


    • Customized orders
    • Free in-home consultation
    • Warranty covers installation
    • Financing available


    • Three to seven weeks to manufacture
    • Can be expensive

    Bottom Line

    Renewal by Andersen offers long-lasting replacement windows with a strong warranty and excellent customer reviews. It has a variety of styles and custom sizes available. Schedule a free consultation for more information.

    Featured Reviews

    Wrentham, MA

    The installers from Renewal by Andersen were nice people and it was great dealing with them. ... The double-hung windows appear to be functioning as designed. They look nice and t...

    Read full review
    Lawrence, MA

    We had them once before to change a slider in our family room and we were so impressed with the work that when we decided to have other work done, we called them again. We had a w...

    Read full review

    What is Renewal by Andersen?

    Renewal by Andersen is Andersen Corporation’s full-service replacement window division. The company assists homeowners through every step of the process, from helping choose windows to installing them.

    To get started with Renewal by Andersen, schedule an in-person or virtual consultation with a sales representative to learn more about your options. Its representatives help you choose the best material, style and color for your home and provide pricing options.

    Once you’ve selected your windows, the company measures sizes and manufactures your new windows. The new windows are installed by a team of professional technicians. Once the windows are installed, they’re protected by a transferable 20-year warranty on glass and Fibrex materials, a two-year warranty on the installation and a 10-year warranty on hinges, locks and other components.

    Renewal by Andersen products and features

    Renewal By Andersen provides custom replacement windows and expert installation. Windows are made from Fibrex material, which is durable and allows for narrower frames and more energy-efficient glass. Customers can choose from different colors, grille patterns and hardware finishes.

    Renewal by Andersen’s products include:

    • Double-hung windows
    • Casement windows
    • Bay and bow windows
    • Picture windows
    • Sliding windows
    • Specialty windows
    • Awning windows

    It sells double-hung windows in several styles, including with larger upper or lower sashes. Bay and bow windows have four, five or six windows, with the option to add a window seat.

    Renewal by Andersen offers a range of energy-efficient glass options to prevent heating and cooling loss and block up to 95% of UV rays. Insect screens are included on every operable window. The company also offers a range of grille patterns to enhance the look and style of the home or match the existing architecture. Grille materials include aluminum and hardwood.

    Renewal by Andersen installation services

    The purchase of Renewal by Andersen windows includes professional installation. After the windows are manufactured, a crew of Certified Master Installers will install them. First the old windows are removed, and the framing is inspected for damage. The opening is cleaned and prepared, and the installers install the window. Then the frame is insulated and sealed. Finally, the trim is replaced, and the installers perform a final inspection.

    Installation includes cleanup of the area disposal of the old windows. Installers will walk you through a product demonstration, share cleaning and maintenance tips and answer any questions. Renewal by Andersen includes a two-year warranty on installation.

    Renewal by Andersen cost

    The cost of your replacement windows or door varies based on size, style and customization options. The only way to receive accurate pricing for its windows is through a consultation.

    The company runs promotions on its website frequently. Typically, if you purchase more than one product, such as multiple windows, you receive a discount.

    Its financing options include deferred payments, monthly payments and lines of credit up to $55,000.

    Renewal by Andersen FAQ

    Is Renewal by Andersen expensive?
    Compared with other manufacturers and installers, Renewal by Andersen trends on the higher side. However, it’s known to make higher-quality windows and offer a more comprehensive warranty.
    What is the difference between Andersen Windows and Renewal by Andersen?
    Andersen Windows offers doors and windows for sale at hardware stores and independent dealers. Renewal by Andersen is a full-service division of the same company that manufactures and installs replacement windows.
    How long do Renewal by Andersen windows last?
    Windows installed by Renewal by Andersen are protected by a 20-year warranty on glass and Fibrex material and a 10-year warranty on other components. Its windows often last longer than the warranty terms.
    How long does it take to get Renewal by Andersen windows?
    Depending on the season, it may take three to seven weeks for your windows to be manufactured. The installation is typically completed within a day.
    What is the warranty on Renewal by Andersen windows?
    Renewal by Andersen windows come with a 20-year limited warranty on the glass and Fibrex material, including the frame, sash and exterior grilles. Other components, such as locks and hinges, are covered for up to 10 years. Installation is covered for two years.

    Is Renewal by Andersen worth it?

    Renewal by Andersen is an excellent company for those looking for high-quality, durable replacement windows. Its windows typically cost more than competitors’ products, so the company is a good choice for those who prioritize quality over cost. It’s a full-service company, so purchasing the windows and scheduling installation is easy and efficient. Renewal by Andersen backs its products and installation with an extensive warranty that protects your investment.

    Renewal by Andersen Reviews

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    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Aug. 20, 2023

    I picked Renewal by Andersen because of what they say on their ads. Also, the weather is really hard on everything so I like the 20-year warranty. Their reps were very good. The guy that did the consulting on what we needed and the sizing was very down to earth. I didn't feel pressured doing it. He was very upfront with the cost. I liked Renewal's incentive package around the financing charges.

    The installation went very well, too. I thought the team did a great job. They sent out a very experienced team. We did have a problem with the install. When we got done, the windows on the inside didn't look like they were very professionally finished. The team said, “Your house is always framed up one way, and we measure it and come as close as we can." There's still some gaps in the spaces, so they filled that in with caulk. They did a pretty nice job with the caulk, but it didn't look like a finished product on the inside. So, we were very unhappy with that.

    I talked to the sales guy and also the technical guy, and I took pictures of it, and I talked to the team that installed it. They said, “Yeah, you need to talk, talk to these guys. We know there's things you can do.” The lead on the installation immediately said, “We can fix this pretty easy.” He had experience as a master carpenter and did a lot of trim work. He said, “It's not that hard to fix. I just can't fix it for you right now until we get approval to fix it. But I would definitely talk to the guys.” So, I talked to Renewal's team and a guy came out and he said, “Yeah, that doesn't look right." They stepped up and they fixed it, and it came out great.

    We did our house in two phases, and the first phase was on the front of the house. The front of our house has very hot southern exposure. We have big trees out front that block this thing in the summer. But even in the summer, we could immediately tell the windows made a huge difference on the heat in the house. I really like that it blocks a lot of the damaging rays. In the winter, you'd be shocked at how much a southern exposure gets hot. We have these special shades when we first built the house because they didn't have this technology. We had these special thermal shades, but it blocked this beautiful view we had.

    We could never open the windows because it was too hot in these southern exposure rooms. One of them was this huge, beautiful living room we have. We couldn't open the windows because it got too hot, and then it was cooking everything in there and the rays were destroying the furniture and the floors. We noticed immediately that that was not true anymore. So last year, we were able to keep the windows open most of the time, and it added so much to the ambience of the house.

    The price is a lot. You pay for what you get, but we did do some other windows in our lower level, and we've been satisfied with them. Andersen was expensive, and it almost kept me from doing the deal, but I feel like I really got a quality product out of it, and I got this installation guarantee where they would come out and fix no matter what happens. Overall, I'm very satisfied.

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      Verified purchase
      Installation & SetupPriceStaff

      Reviewed Aug. 3, 2023

      We had some other vendors come out and give us estimates. They were going to replace our vinyl windows with vinyl windows, but Andersen said that they advertise that but their products were not vinyl, they were composite. We got them to come out to give us an estimate, and even with the 25% discount, we were a little shocked on the sticker price. The whole project cost over six figures and we got a lot of windows in our house. We decided to get one window and see how we like it. Then once we get the first window paid off and we liked what we got there, we may start changing other windows each year and slowly go through the house when we can afford it.

      We chose a window in one spot over the sink and we really went with that window because of the design that they offered. It had a picture window and on the two windows off to the side of that picture window, they slid instead of opened up and down. We decided to go with that because that window that's over our kitchen sink is 106 inches. We have a pretty view outside our kitchen, across our property, so we got that to get rid of the divided-light. The installation took half a day and the only thing we had to wait on was the window to come in, which took two months and a half months from the time the rep placed the order to the time the installers came out and put the window in.

      The installer was very professional and protected all parts of the house. I pointed out that there was a defect on the window that came from the manufacturer from when it was built. The window was a bronze color and I could see some silver. Two pieces of trim looked like they were cut short and that installer took pictures and put it into the system. Then I got an email that they've ordered those pieces. And when they get them in, they'll call me to get the installer to come replace them.

      The other thing was, when the guy who come out and did the measuring, I wasn't home. But we called and I asked them how they were going to trim out the window once it's installed because I have cedar. They said the installer will bring cedar with them but I may have to stain it because they didn't have that, to which I agreed. But when the installer came out, he didn't bring any cedar. He said he wasn't told to bring any and it wasn't on the PO. But I told him no fail because I've got extra cedar in my barn, leftover from the construction of the house. So I went and got some cedar that was already stained. He took the boards I had, fixed it, and did the trim with the wood I had. I also told the installer that if we get some more windows done, I will have some cedar here and it will be stained. Just in case something like that happens again, so they wouldn't have to have a second trip out here.

      So far, we love our new window because it's makes a big difference. We had divided-light on those two side windows, but now, we don't have any divided-light. It's wide open. The other part we love about it is the screens where you cannot tell if there are screen on the side windows or not. They don't use a normal window screen anymore and they use what they call a mesh. In one of my existing windows, the screen is darker and a little bit distorted. So, your view is distorted with the screen on there versus the top of the window that has no screen. On our new window, there are screens on the two side windows that slide, but they're not distorted.

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      Verified purchase
      Customer ServicePriceStaff

      Reviewed May 29, 2023

      Renewal by Andersen's commercial is very educational, and then a young man came on my block one day last year, and he was very educated about the product. I needed windows, too, and I was doing some shopping around. He wanted me to look into Renewal by Andersen. And my neighbor did tell me that Renewal by Andersen was too expensive, so I stayed away for about five years. They never tell you how much they cost on television. They just say it was reasonable. So I just said, “Well, let me go find out for myself about the windows and how much they cost and everything.” I was going by other people's opinion and not doing my own research. Knowing that I needed windows, I talked to a young man because he was doing a survey on the block, and he came to me and said, “Can you talk to me about Renewal by Andersen and about windows and stuff?”

      We sat down and talked about windows. I set an appointment, and then I talked to my case manager, and he explained to me about the whole process. I liked it. What my neighbor was saying was false. My windows are beautiful. They're excellent. I'm the talk of the neighborhood. I love them. I'm gonna get the top floor done probably next year. So, I told their rep I’d call him some time in November like we did last time to set up to do upstairs. The downstairs is so energy efficient. I feel the change in the temperature downstairs. It is so cool because I have a corner house and the house, around right now, would be so hot that I have to turn the air conditioner on. I haven't turned the air conditioner on, or the heater, and it's so comfortable downstairs. You can't hear anything outside, too. That's the great part I love. You can't hear a peep outside.

      Renewal by Andersen got to change their advertisement. On television, it seems like it's very expensive. People are now about the prices of windows and stuff like that. They'll go for a cheaper window, and the installment will come around a little even more higher than what Andersen is charging. I should have bought Andersen windows for my rental house if I knew they were excellent. I could have saved a whole lot of money with my house and my rental house. From now on, I'm doing everything through Andersen. The installers were excellent, polite, neat and professional. These two young guys were caring. They really showed me how to operate the windows. They took their time. They didn't act like installers. They acted like salesmen. They really explained to me how the windows work and what you can do as far as this. It only took them two days, and I was really surprised.

      The two guys put eight windows in two days. I was really surprised. They put the windows in and let it set for a day, and then they put the molding in. I was like, “They're awesome!” They did some special stuff because I needed some pointing in my brick by the windows. They were beyond above the job. They insulated the part where the brick is showing that grout was coming out. They didn’t really have to do that. They made it look like a really beautiful professional job. Some people will just say, “I'm just here to put a window in and then put liner around it." That's it. They've seen that I needed some brick pointing, and they filled the brick pointing in. They overstepped their boundaries and did a great job.

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      Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

      Reviewed May 5, 2023

      I called in and asked Renewal by Andersen if I could get an estimate. Then, a guy named Val came in and gave us the sales pitch. he explained everything about the windows and we were pretty happy with what he said. Everything seemed like it went really well, except when we came down to having the windows, we were waiting several months to have them put in. And before they decided, I realized that I didn't want two separate windows in my living room. I wanted my picture window back. So, I called them and had them reorder those particular windows and they were able to do that. Val said that was going to cost a little bit more and I told him that I've already given them the down payment, which was about $8,000 to get the order in, and I would pay the balance when it was done." They said at the time, it would be 16.

      So, I was looking for them to finish at the end of the time that they finished. Then, they said my balance was higher and I questioned it. They said that it ended up being higher because of the living room window. But I told them that that did not include the original price. My down payment and my balance would be 16. And for the window that I changed, I ended up giving them a check for 900 and some dollars. Val said that was how much it was going to be more for that window alone to change it from two windows to the picture window, which I gave them right away. Then when the installation was all done, I gave them the 16,000.

      I talked to the guy again and after all was said and done, Val said my balance would be 16 and I still owe Andersen the balance that they said it would be, which was another 899. I haven't received a new bill but they sent me the whole contract after the work was all done. I didn't get one in the beginning. They said they had messaged it or emailed it, but neither my daughter nor my son, which are the ones with the email, got it. Val also said he would send that to them, but they never received it.

      And as far as the service, the guys that put the windows in were so professional and excellent. They cleaned after themselves and explained everything that they were doing. They came out when they said they were going to come out and they were fast. The installation only took them two days. They got all the windows in on one day, and the next day they came back and did all the finishing touches. Also, I've spoken to the people at Andersen and they've been very professional and helpful, too. But the guy that came and sold us the windows didn't come up with the right numbers in the beginning. Despite that, once the windows got here, I was very pleased with the appearance and so far, I have not had any problems with them.

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      Renewal by Andersen
      Response from Renewal by Andersen

      Dolores, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

      Verified purchase
      Customer ServiceInstallation & SetupStaff

      Reviewed Feb. 10, 2023

      The Renewal by Andersen installers did a good job. They knew what they were doing. But they were not the friendliest people. Just some of the comments that were made to my husband about being unhappy not having a garage to work in. I didn't know we were supposed to provide a garage. Does everybody have a garage in the world? We have one. It's just far away from the house. And they seemed to be irritated with the dogs.

      My husband had all the heat turned off because they were in and out and the window’s open. When they left, they left all their equipment piled up against our baseboard heater in the living room, so we couldn't even turn the heat on that night in the living room. And when my husband said something to them the next day when they came back, it didn't seem like they cared.

      It was a father-son team and the son was personable. He was nice. And he would talk. The father was not. But the guy could cut a board without measuring it. He was good at what he did. He put the trim outside on the outside window but never took the old siding off underneath it. He knew that we were going to replace the siding. So my husband said, “You can't do that because now I can't run the siding underneath it.” My husband asked the salesman, “Do you want me to cut the siding back before they come?” The salesman said, “No. Our guys do that." But they didn't. They put the window over on top of it. So, my husband told him he had to take it back off and redo it, which he did, but they were not happy about.

      Another thing that happened was we got a French door. We ordered a screen door with it. He was pissed because he had to put that screen door on. And we were, “We ordered what we wanted. It's not our fault that you're not happy that you have to do that part of the job.” Also, I'm not crazy about the quality of the screen door. The window in the front is one huge picture window. That one side slides nice, the side that the sash sticks out. But the other side is going to be hard to slide in because it's so heavy and there's nowhere to hold on to it. But the quality is great. All of the windows are nice.

      I can notice a difference in noise. My husband drives a truck, and I can usually hear him coming when he's down the road. I can't even hear him when he's pulling in the driveway now. There was a train wreck. The whole town had to be evacuated. I didn't even know it was happening until somebody texted me, because I couldn't hear it. They texted me and said, “Is there a train wreck?” I looked out the window, and I could see planes coming up over the trees on the other side of town. There was never any smell that came in the house from the smoke and fire. So, they're doing a great job.

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      Renewal by Andersen
      Response from Renewal by Andersen

      Good afternoon, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (651) 769-2210.

      Installation & SetupPriceStaff

      Reviewed Sept. 18, 2023

      We used Renewal by Andersen to replace our hurricane storm windows: 2 sliders and 1 large custom double hung window. Experience was superb. From start to finish we were well informed: sales did a great job in telling us our options and what alternatives we could consider, service kept in touch with us almost weekly to inform us where we were in the manufacturing of the windows, install was incredible, and the walkthrough inspection was done the next workday. After 9+ hours of working in our house, my wife could find ONE THING she had to do to clean up after they departed- she really appreciated that. This was one of the best sales/service experiences I've had in my life. I have already asked the sales rep to come back and give me a quote on some more custom windows. It might not be inexpensive but you definitely get what you pay for.

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      Verified purchase
      Installation & SetupStaff

      Reviewed Sept. 10, 2023

      I had a good experience with Renewal by Andersen. They did a good job. They sold me on their product. Their rep came over, he measured all the windows, walked us through the different options of trim and type of windows, and walked us through what it would be price-wise. Then, he let us know about all the financing options, and he showed us pictures of their previous installations and some models of the windows and what they would look like. I bought one picture window and a window that slides to open. The installers showed up and told me what they were gonna do. They took out the old windows and disposed of those for me, and then, they installed the other ones. We really like how the windows look. They're much nicer looking than our previous windows. They were from the 70s, but these windows look very nice and very thick. We haven't put the curtains back up because we liked how they looked without the curtains.

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      Customer ServiceInstallation & Setup

      Reviewed Sept. 10, 2023

      We had a really bad experience with Andersen, and then we switched to a different portion of their company and hired a contractor, and that went really well. We are we happy with the windows but we were not happy with their retrofit side of their company. We set up an appointment with them, and when I've never heard from them to confirm and I called them and they said, "Oh, we've been trying to get ahold of you. Your appointment has been canceled." So, that was a really bad experience because they hadn't been trying to get ahold of us and if I hadn't called, we would have driven three hours to meet them at a rental property. The quality of the windows is awesome.

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      Renewal by Andersen
      Response from Renewal by Andersen

      Carolyn, thank you for your review and feedback. Please know we have shared this with our internal teams for further review. Thank you!

      Verified purchase
      Installation & SetupPriceStaff

      Reviewed Sept. 10, 2023

      We got all new house windows from Renewal. They came in and took all the measurements. They provided an estimate and scheduled a time for the installation. They completed the installation in two days and the quote they gave compared to the end price was very accurate. They were very accommodating, from the salesperson, and the guys who came to measure, to the installers were all very professional. Also, the windows are very high quality and I'm very pleased with the product.

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      Verified purchase

      Reviewed Sept. 10, 2023

      I had to go through one of their approved contractors for the 100 series that I needed, which I don't like because it's paying markup upon markup. I couldn't just buy direct and have someone else install it. It comes with a lifetime warranty, though. But the approved contractor gave me a different timeline when I first met with them and then when I actually went to order, he told me it was the three-month timeline. The lead times are a little ridiculous for how long it took to get my windows.

      The installation was pretty simple. They subbed out another contractor to install it and it went pretty smoothly. They got the windows in in one day but they put the wrong aluminum trim on it so, I had to wait another three weeks for them to come back out and fix that. After that, they had to come and fix the siding so, it took a lot longer than I expected. But they corrected it so it was all good. Also, the windows seem to be performing pretty well. If you're planning on getting windows replaced, they're good windows. Just know they're gonna take a long time and they're more expensive than some of the other lower quality brands.

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      Renewal by Andersen Company Information

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      Company Name:
      Renewal by Andersen
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      Year Founded:
      United States