Renewal by Andersen is the full-service window-replacement division of 114-year-old Andersen Corporation, the owner of the most trusted family of window brands in America.
Renewal was founded with a mission to redefine the industry and to offer a different—and better—window-replacement experience.
Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.
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Renewal by Anderson has better choices and the sales representative who came out was really good. He was very friendly, personable and went out of his way to explain everything to me. He showed me colors and how the door would look when it was finished. He also showed the hardware and how it would look. I'm a visual person so it was very helpful. He worked with me to find a way to make some passes without being over my budget. Then he worked on a financial plan that served my lifestyle which was very good.
During the installation process, the team members were punctual and they worked well together. They cleaned everything up and swept everything up real nice. My floors were cleaner after they left it than before they got there. They made specifications about what was ordered. It worked out well and it was very nice. The man who installed the door and the guy who installed the windows were very professional. They were a good team. In terms of the quality of the new front door, it makes a big difference and it completely changed the look of the house. I got everything that I asked for and I would highly recommend this service.
Thanks for sharing your experience with Renewal by Andersen, Jeanne! We are so happy that you were pleased with the installation process and our team! Thanks for recommending our service - it means a lot to us!
We contacted them as part of a replacement window project. They explained the entire process, and were honest on their timelines. The job was done on time and exactly as budgeted. I would do business with them again, and recommend calling them first.
I chose to go with Renewal based on reputation and they also have a discount. I contacted them online and they replaced my front door. Within 24 hours, somebody followed up with me to schedule an appointment. Their sales representative came out that week, and was really professional. He walked through all sorts of different options on his tablet.
He also was able to give some recommendations around what would look good with the style of the house. Within an hour, we quickly came to a decision on what front door and he took some preliminary measurements. Then he set the right expectations upfront, that we would be a few months out before they’d be able to actually do the installation, just because of how busy they were, which was fine. He also said someone would be contacting me to set up an appointment when the door would be ready, and to set up an appointment for installation.
We talked through the payment as well and we talked about how much needed down. We took care of that. I didn’t expect them to contact me until January of this year, but they contacted me a little bit earlier. I was able to set the appointment up with the scheduler just after Christmas and then, the individual that did the installation and his partner came out and did the installation. They were very professional and the door looks great. I would have liked to get the door faster, but I understand they have to like manufacture it.
There was one little weird thing with the handle. To open the door, we had to tilt the handle up versus down. He needed to order a part to get that fixed so that he could install the correct handle. He thought it was gonna be the week out before he would receive the part. But it exceeded my expectations in the fact that he was able to get the handle the following day, and he came back within 48 hours. He corrected the handle and away we go. We're all paid up. I was happy with everything,
Renewal by Andersen was excellent. From the salesman who came out and explained everything, to the guys that installed it. They explained and showed me everything, and went over the warranty. The whole process took about a month. The salesman came over on a Thanksgiving weekend and the windows were installed right after Christmas. Their quality of work was very good. However, I can only afford four windows. It'd would be nice if they could lower their prices. Nonetheless, they have absolutely the best windows.
Sales pitch did involve pressure in that the best price was only available if you acted now. We were told the price was all inclusive, and we asked and were told there would be no additional cost several times, but we were charged an additional $3,000+ because some rot was found in a few places. We ordered the Windows in early October but the job (9 windows) wasn't started until late December and was not finished (almost) until the end of March. This resulted in significant work rescheduling on our part not to mention heating oil costs due to all the time the house was leaking heat. It appeared that other customers had a priority over our $30,000+ job. I say "almost complete" because we didn't get the last screen delivered until July.
Overall, it was an extremely unpleasant experience. There was a lot of leaking around one of the new Windows because, I was told, the "standard installation procedure" relied on completely watertight siding and because some water got behind the siding above the window, the seal around the window leaked terribly even though there was no leaking before the window was replaced. It was eventually fixed at no further additional charge but it took some arguing. Of the nine Windows replaced, only two were done without any additional charges. Although I am happy with the Windows themselves, that's the only reason they got two stars, I will never deal with Renewal by Andersen again nor can I recommend them in good conscience. You can do much better elsewhere.
The windows are cheap and they don’t work. Called the office in our area and no help. We called their hq in Minnesota and no help. They called the office in Middletown NY and they sent the same person and did the same inspection. They tried telling us it wasn’t their windows but our house. They told us what to do and we did still condensation! DO NOT BUY FROM RENEWAL BY ANDERSEN!! Run far and fast! I told the gentleman that came I never had trouble with Northern Windows and never had any condensation and he just shrugged his shoulders. Please don’t waste your money on Renewal by Andersen! We will contacting the BBB and maybe the Attorney General for NY.
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I requested a free estimate online and have been receiving at least 4 calls a day for several weeks. I told one of their salespeople to stop calling and he hung up on me. Whatever you do don't give them your contact information. They will call at all hours 7 days a week.
We have Andersen windows in one of our buildings out back and we like them. Then we got six double-hung windows when they had a great special for the fair that we waited for. The reps were very thorough and explained everything that was gonna happen and followed up afterward how everything turned out. The installers were very clean, respectful and they got the job done in one day. Also, the painter who came in afterwards to do the touch-up was really nice. Everything was terrific and I love the quality of the windows. I'm a very happy customer and I will recommend them to anybody.
When Tom from Renewal by Andersen (RBA) came out to give us an estimate he was polite and professional, but from that point on everything was a cluster. We were informed that we were approved for $7,000 that the window job would be $3,600 for 4 Windows which I thought was expensive but Andersen is "supposed to be" good windows. If I had read these reviews before ordering I NEVER would have ordered!
The contract was signed November 30th and the loan was pulled out by RBA on December 4th. Installation wasn't even scheduled until January 23rd and we're already being charged interest on a loan for products we don't have and informed that payments would not be expected until a month after installation. Several calls later by me, I was informed that there was nothing RBA (John) could do, even though their contract states a late cancellation fee of 25% of purchase price. This is absolutely the worst sales experience I've ever had in my entire 47 years.
When I called Tom, he referred me to his boss, John, which took another two days for a return call, and I was informed at that time there was nothing he could do because the product was already in his Warehouse, when I informed him of page 5 of the contract stating that 25% of total bill could be paid to cancel the order he said he didn't understand and ask me to explain it to him three times.
When I called the contractor I was informed that the windows were made by J&M windows in Pennsylvania and would be installed by someone other, neither company was RBA, and their offices were closed before 4:30 p.m. If this is the level of respect and professionalism that RBA is capable of, I will never, ever do business with them.
I have family that have used Renewal by Andersen before, and it was really good quality. From the point I met with somebody and ordered the sliding door until it was installed was five weeks. The installation took four hours. The sales rep showed us the various types of doors that they offered and the various hardware that you could pick. They thoroughly went over what the different doors were made of, their finishes, how the install goes and what they do. They explained everything really well. The installation team was really nice too. They were trio of guys and seemed to know what they were doing. You could tell that they’ve done it before, which I expected but was nice to see.
We had Andersen windows before so we tried to stick with the same company. They came out on Black Friday. We went over the pricing on the windows, what they had available and we made our choice and selection. They were out a week and a half later and did the measurement for the windows. Everybody was polite, courteous and handled everything in a timely fashion which was great. They told me it'd be a two-day install. We have a one-and-a-half-year-old and a three-year-old and they were here with two teams and got it done in five hours. We have the windows in already. However, there were some scuff marks, scratches on some of the frames. So, they’re coming back out to see if they can either clean those up or if they have to replace the frame. So far, everybody has been fantastic. We already gave our friends the information to consult for their windows.
Waited 12 weeks for a 'standard' sized door that did not fit my old Pella enclosure. Installer had to insert a 2" piece of wood on top portion, but due to light switches on side he couldn't extend the molding. The installer even stated that he could make it work but the door should have been measured to fit, and didn't. He didn't finish the agreed upon work, including adding the door stop lock stating, "No need to install because I'm sure I'll be back to install a new door correctly". Reached out to Andersen numerous times but with no response. Customer service did say that someone would contact me that day... No one did as this happened repeatedly. Went with who I thought was the best and stand behind their work... Should have just gone to Home Depot and bought one of their standard stock doors and would have been just as happy and not out $3,800 for just a door! Disappointed with Renewal by Andersen.
We knew Renewal by Andersen's name by reputation and we had their windows in other houses. We had six windows replaced in an older home that we owned. We called them up and went through the process, which was pretty smooth and it worked out really well. They came out, measured, built custom windows and installed them. It took about a day to do all the windows, from 7:30 in the morning until 4:30 in the afternoon. The reps I dealt with were excellent. I’d highly recommend Renewal by Andersen.
Mike ** came out to give us a price for windows. It started out at $35000.00. By the time he was done he had dropped the price down $ 20000.00. We bought 7 windows with the contract for 4 other windows that Mike said we had till 2020 to get for that price he said it would not go up. We had Mike come out to get the other 4 windows done. He informed us that it was going to cost us $544.00 more for the 4 windows. We refused to pay the extra money so Mike got very upset because we wouldn't pay it then he said we could have it for the original price. We did not buy them.
Now to the original windows ordered them April 2018. We did not get them till Oct 20th. They came to install the windows. John the contractor did a good job but he was training 3 other guys. They messed up all 5 of the windows they put in. Had to have another guy come out finely to fix them. They made 2 windows with only 1/2 screens were double hung windows ordered with full screens.
Yesterday another guy said he had my screen came out with 1/2 screens AGAIN, said he would order full screens for the third time!!! We don't know if we will ever see our screens and we pray that we don't ever have any other problem with the windows, we have talked to at least 16 different people trying to get the windows fixed. 2 windows came damaged. They said they weren't leaking so they are not going to fix them. This is the worst company we have ever had to deal with. Please do your homework and check all the reviews on the net. We found 100s of them after we bought the windows. Would not recommend this company for anything.
When we built our home 40 years ago, we had Andersen windows installed and we were very happy with those windows. And those windows were still in the house when we sold it two years ago. It’s still airtight. The salesperson that came here also did a very good job. I like the quality of the windows and since I had them installed at our other house 40 years ago there’s been some major upgrades in technology so we’re very happy. They do an excellent job on the installation.
\We bought our house two years ago. It’s an old farmhouse built 1965 and everything in the place was original. We had to tear everything out and replace. The old windows were single pane and drafty, so we had to do something. We did it with Renewal and so far, so good. Their timeline was right on. They said it would take two days which surprised me because this was winter. They also said the person that was coming in doing the staining, that would take a few hours, and they were spot on. The first day, they did all but three windows and the door. Those items had to be totally removed and installed. The others were just a removal of the old window.
We asked a lot of questions and the rep was here an hour and a half. He did a real good job of showing us the differences between a single pane, your normal double pane windows, and the windows that he installed, like about the heat loss. He had some device that actually measured on a meter how much heat loss is going through in the windows, which we ultimately purchased. It’s not a complete job, but still, they didn’t have to touch the woodwork on those windows. And the siding was no factor. With their measurements, they were able to remove everything and install the new with no damage to the siding. I was wondering how they were gonna do that, and it must have been just because their measurements were so accurate. And as far as the workmanship inside, they had floor coverings all over. They were very cautious of doing any kinda carpet damage and the cleanup was virtually spotless.
The quality is excellent. The house is quieter and we definitely don’t have the draft. It’s gonna be so much more comfortable in the winters. And maybe we’re gonna have a total recovery of what we invested in 10 years. The comfort level right now is well worth the wait to recover your savings. We put on Facebook how happy we were with our new windows by Renewal by Andersen and we got a number of comments. A couple of people responded to us that they had the same experience.
We purchased SunSmart windows from Andersen because they advertise that 95% of UV rays are blocked and furniture would not fade. Furniture faded in 2 years. I am unable to get any response from company.
We had a 6-foot slider going out to the back deck put in by Renewal about a year ago, and I like their work. It’s expensive, but it’s good. The people that we worked with were great guys. This time there was only one guy that put the front door in, and he was great.
I had to have a window replaced and I wanted it to fit exactly. I picked Renewal over other window retailers and had the window done for the time being. The rep I worked with was great and very nice. There was no high pressure. He took his time and helped me on different things that I wasn’t sure of. The installation people were all very pleasant. And for the timeframe, they were ahead of what they said they were going to be. I was used to the two window look and there was one large window with a divider in the middle of it. Now, I have one huge window so I can see a lot more. When I walk by, I can see the whole backyard and my neighbor’s backyard. Renewal was great and I would recommend them.
Thanks for the awesome review, Joanne! We are so pleased to hear that you had a great experience with our team! We hope you love your new window for years to come!
I had seen Andersen install before and I had been involved in the replacement of windows in a commercial building that I own. We compared Andersen and a couple of other windows, and Andersen was by far and away the better product. So when it came time to replace the windows in my house, that was what I chose. We got new windows and everybody was very good about contacting me in advance and letting me know what would be done and what I needed to do. It all went very well. The rep I worked with explained everything.
The installation process was very easy. They said it was going to take a couple days and they did complete the job in that timeline. They came in and did the setup first. Then they took out the windows and replaced them. It all went very smoothly. They also cleaned up after themselves very nicely. There is one little thing that I’ve noticed in my bathroom though. The handle latch on the window is a different color than the window. But I have been really busy and haven't gotten around to calling my contact person there. That aside, the quality of the windows is good so far and I would recommend Renewal by Andersen to anybody who would ask about them.
Thanks for the awesome review! We really appreciate you taking the time to share your experience with Renewal by Andersen! Once you get a minute to call your contact, I'm sure they will help you get the issue in the bathroom resolved in a timely manner!
We shopped around for windows and we had a lot of different companies come out. We liked what Renewal by Andersen had to offer the best so we went with them. Our sales guy, Shane, was great. He was a little new but he was more thorough. His first visit to our house was three hours. He tried really hard and he did a good job.
We had a single window in our living room done. It's a huge window that is 130 inches across, so they had to custom build it for us. We were given a time frame and they were early, so that was good too. The installation took only a couple of hours. They were really great, professional and awesome. They had put a nail in kinda crooked and they pointed it out and asked me if I wanted them to redo it. They were very honest, which I appreciated, and we thought the quality of work was great. It's funny that we have had several people come visit who drove by the house because they didn't recognize it. The window is right in the front of our house, and it makes a very big difference in our living room. It is beautiful and we receive a lot of compliments on it. We really like our window done by Renewal by Andersen.
Thanks for the awesome review, Sue! We are so pleased to hear that you had a great experience with our team and that you are loving your new windows!
We had Renewal by Andersen to replace the patio door and they finished it under the timeframe they gave us. We couldn't' afford the door that we wanted, we went with a cheaper model. The salesperson was great, and the guy who installed the door was in and out in a relatively short amount of time. He left everything neat and clean. Renewal by Andersen was very good at what they did, and the new door keeps the heat in and the cold out.
Thanks for the awesome review, Dawn! Glad to hear that our sales rep could help you find something that worked well for you and your budget. Thanks again for sharing!
Renewal by Andersen was doing a demo in a hardware store that was close to our house. We knew they had a good reputation and we ended up going with them. The salesperson did a great job representing her company and she didn’t take us out of what we were looking to spend. She kept us within that framework and worked with us on pricing. It was overall a great experience with her. They did our kid's bedroom window. It was about a four-month process since they had to order the window and get it all custom-made. But the installation process was flawless. It went very quickly, and the installers were done within a couple of hours. The window is at the top and it’s facing north. There was a moisture issue before, and that has gone away now.
Thanks for the awesome review, Jake! We appreciate you taking the time to share your experience with us!
We love our new windows! We replaced nine windows, two of them required changes the size or type of opening. We are very pleased with the aesthetic upgrade! Everyone was very polite and any concerns were responded to in a timely and courteous manner.
Thanks for the awesome review, June! We are so happy to hear that you are loving your new windows!
We had 15 windows put in by Renewal by Andersen. The quality of the other retailers' windows wasn't anywhere near what their standards were. The installers cleaned up after themselves and were very professional. Once they got started, they said the installation would only be a couple of days, and that's exactly what it was. There was a great level of communication with their reps and we were very pleased. The quality of the windows is amazing. The rooms are keeping heat in them and there is very little noise that you can barely hear outside.
Thanks for the awesome review, Jason! We are so glad to hear that you have noticed a difference in the heat and noise level in your home!
We have Andersen Windows in the house since it was built and when I needed a replacement of the sliding door, I naturally went to Renewal by Andersen. They gave me a timeline that they would not be able to schedule for three months. Then from start to finish, it was another three months, maybe longer. When the day to install the door came, they showed up promptly and put it in but there was a delay in staining the woodwork. It went for a month or more. The experience was long and agonizing.
I wouldn’t fault the guys who came though because the installer was working without an assistant. That person didn’t show up or something. The installer put that door all by himself in about six hours, which was astounding to me. How he handled that heavy door and all the heavy tools that went into installing it was amazing. He had to cart it on his truck around the house and through the back of the house, and the fact that he could do it all physically was amazing. I’d give him that credit.
The complication of it was that there was a blind on that door which we had to have taken down. Then when people came to put it back up, the dimensions of the woodwork had narrowed by three-eighths of an inch. So the old blind would not fit back in the spot. We had to buy a new blind and have it installed, which we added about 800 bucks to the price for. I was very dissatisfied and if I was getting another window installed, I would not even consider hiring Renewal by Andersen.
When Andersen's rep came out and we talked, I was quite taken with what he had to say so I went with them. Their rep was very honest in what he was telling me compared to the one that I had before. You can tell from talking to a person whether they are really concerned about your problems or not. I bought one picture window from Andersen and the job was completed within schedule. The two guys that came out to install were really nice and very friendly. I went from a four-pane window to a three so it's more open and I can see more clearly through this new window.
Thanks for the awesome review, Sharon! We are so pleased to hear that you enjoyed your experience with us! Thanks again for taking the time to share!
Renewal by Andersen has a reputation for quality of product and service. I live in a development where there was a family that was planning on having windows done, and they had an arrangement with Renewal by Andersen, and gave me that person’s contact, and kinda worked me in there. The windows were replaced, but that was through an insurance claim issue we had in our development here with some hail damage the summer before. The patio door was not part of the insurance claim, and it was really in bad shape. It was like a sieve and the windows came right through it so it needed to be replaced. The first gentleman who came out and presented the door options and pricing was very nice. Then, he turned me over to a scheduler and that was very good. And then after that, was the installer, then the painter-stainer. That’s four people altogether and they were very professional and prompt.
The entire process took a couple of months. The patio door installed is in a little 10 x 10 sunroom that we have. It’s a room that’s mostly windows and has two big three-panel windows. We were concerned after having the patio door, the old one, be so poor. We taped that up and put plastic over it. Now, we don’t have anything over the patio door, and it’s quite comfortable in that room so we’re very pleased.
Thanks for the great review, Dave! We are pleased to hear that you had a great experience with our team! Thanks again for taking the time to share!
The original building had Andersen windows initially and they were getting so cloudy. We couldn’t really clean them anymore and it was becoming unsightly, and then our sliding glass door had to be replaced. It was just getting too old. We replaced them with an upgrade in glass and they were wonderful. It was such an improvement. Everything was perfect. Their reps always kept us updated and kept us informed of when things were going to happen, and they happened on time.
Thanks for the awesome review, Erlah! We are so pleased to hear that you had a great experience with our team! Thanks again for sharing!
I called Andersen for new windows. When they were suppose to show up for the measuring well they did not call or show up. Apologetic they set up another date and was late for that one. They took 3 months to install two windows and mismeasured the front picture window, so they boarded it up. 4 weeks sitting in the dark they finally called and were going to put the new window in, when a new contractor came in and said (WHAT THE HECK). YEA THEY DID NOT TELL HIM OF THE BOARDED UP WINDOW OR TELL HIM HE HAD TO TRIM IT OUT. All he said, "I don't have the trim and you did pay for it." Still sitting in the dark I am notified that they billed me for a job not completed. I do not recommend this company and I am sorry but there is a good window that is a lot cheaper and have more insulation. Hope not everyone was this dissatisfied.
Hi David - so sorry to hear of this frustrating experience! If you are willing, please reach out to me directly so I can look into this issue for you. My email is firstname.lastname@example.org Please include your contact information and zip code in the message. Thanks in advance!
Okla. The rep (Neal **) was very nice (when he was selling me the products). The price ended up over $20,000 - but I fell for it anyway. The windows were installed in October, 2018. The next day, I contacted Neal to change the windows to open to ones that would not (case windows). The cost went down almost $2,000. That's a lot for me. He said he would change it. Since I did not have immediate access to a computer, Neal said he would send the contract out with the person who measures the windows. I signed the revised contract. The person who measured said I would get a copy emailed to me, that he did not have an extra copy to give to me.
When I got information of the finance company, the amount financed was the complete amount from the original order. I have contacted Neal time after time, requesting that he correct the amount. Neal kept saying I received the corrected agreement. The only agreement I ever received was the blanket agreement with the finance company. I told Neal that once he received his commission, I feel he did not care. If he changed the amount financed to the lower amount, he would get a lower commission.
After many emails, Neal gave me another name, and said Ryan's contact information was in one of the many emails. I looked through all of the emails, and no such information was provided. I emailed Neal, telling him I did not have the information for Ryan, and to send it to me. As of today, I have not received it. I guess Renewal by Andersen does not believe in providing an itemized statement. Honesty?? As of 12/19/2018, I have not received any kind of itemized statement as to the costs of everything. The amount owed has not been changed with the finance company. I feel it is downright stealing!
Hi Mary - so sorry to hear of this frustrating experience. If you are willing, please reach out to me directly so I can look into this issue for you. My email is email@example.com Please include your contact information and zip code in the message. Thanks in advance!
The windows I had were from Renewal by Andersen. The house was built by my brother who's an architect and he had a strong relationship with Andersen windows. Then recently, I replaced the windows in my downstairs family room which were more than 10 feet wide and it entailed getting rid of the old sliding glass doors plus two windows that went pretty much from ceiling to the floor on each side of the sliding glass doors. I went with Renewal again and my interactions with their reps were great. They were not only helpful, they were also always letting me know when they’re gonna do what. There’s not one thing I could say bad about them. The installers who came out were also extremely courteous and it took them a while to finish. They had to do quite a bit and they were working here for about 5 hours.
The replacements are very good quality and I’m very happy with them. My other ones were really old and these new ones made a huge difference. With them, I don't notice the cold draft as much anymore. I expect some cold to come in with that much window, but not the draft like I used to have. Also, there was almost a gap with my other Andersen windows there. Overall, everything worked the way it should have worked. Renewal by Andersen's reps were prompt and efficient. They did what they needed to do and it all worked out good.
Thanks for the awesome review, Julie! We really appreciate you taking the time to share about your experience with us!
Renewal by Andersen expert review by Joseph Truini
With locations across the United States, Renewal by Andersen, a division of Anderson Corporation, offers start-to-finish window and door replacement with a focus on energy efficiency.
Windows: Renewal by Andersen offers a variety of window styles including picture, sliding, awning, casement and bay. The company also offers 15 different styles of specialty windows with custom options.
Patio doors: Renewal by Andersen has several styles of patio doors to choose from including hinged French patio doors and sliding doors. The company offers free consultation with a representative.
Product visualizer: Renewal by Andersen’s product visualizer takes a picture of your home and superimposes a custom window over it, allowing you to see how a new window would look before you purchase.
Mobile app: The company’s mobile app generates a 3D model of your home based on pictures you upload. You can then visualize different styles of windows all around your home.
Best for: homeowners who need to replace windows or patio doors in their home.
Renewal by Andersen Company Information
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- Company Name:
- Renewal by Andersen
- Company Type:
- Year Founded:
- United States
- (844) 259-4912