Renewal by Andersen Reviews

Once it started, it went very well and quickly. It was very well done. The people who did it were professional, friendly, polite and respectful of our space and our time. They cleaned up after themselves. They let us know what was going on throughout the entire process. When they showed up, they notified us right away that there was a part that they needed that they didn't bring with them, and that management was gonna bring it up to them immediately, which they did. It didn't slow down the process. And when they were done, they noticed that there was something that they didn't plan for in regards to the part that they needed for the threshold. And they were there within 24 hours with the correct part. They had it installed in less than 30 minutes.

The new door is easy to compare with our old door, which was a nice, old, solid wood door, but it was very heavy. We had some shifting in our structure, and so the door frame was out of plumb. We had gaps and breezes and things for many years that we struggled with. So, having something that's brand new with tougher and lighter materials that open nicely, and you don't have to push it or shove it or slam it, it just performs so well. It's night and day for us. We lived with that door for 20 years. However, even though the quality, the service and everything were great, $9,800 for one door is a lot. But if people have the money, then they should do it because they will be satisfied.

The guy who came by turned out to be Kayla's father. He showed us a window display, what Renewal had to offer, how long their windows last, and what they use to make them last. He went into a lot of detail about how they were different from others and talked about their experience doing windows. When he showed us the double pane and the different types, we decided we were going to do it and told them. After that, another person came, measured the windows, and showed me his display, which was very unique because he showed exactly what it looked like and how you can open it. It was the whole setup, and we did that. The installers who came were top-tier. They were quick, efficient, and proficient. They worked fast but didn’t miss anything. You could tell they do this all the time. They were prepared and informative.

The guy also told me they had to make a minor change with the frame measurements, from about 2 inches to 3 inches, but said they wouldn’t charge me since it wasn’t on us but on someone who forgot to measure it. So, I appreciate that. He was very nice in explaining it and the workers were professional. The first thing he did when he came in was ask if it was okay to use the bathroom if they needed to. I told him yes, that wasn’t a problem, and showed them which bathroom they could use. Most people don’t ask, but he did, and I appreciated that. I work right up the street from my house, so while they were there, I would come home and check on him and his workers. It was a long time to be working, and they looked hot, and I gave them bottles of water. My grandma and my aunt said he was very respectable and they were not rude at all.

As we moved forward, the installers told me the windows were energy-efficient and would help with utilities, which we’re seeing. The windows also felt more personalized with how they were done before installation. If I could, I would have gotten my whole house done, but I have around 20-something windows. I had one of the big windows in the front done as well as most of the ones on the back and the side. The house was holding moisture there, and it was starting to create mold, which was why I focused on those first.

Renewal by Andersen is the best place to go for people who want to get windows because they're very knowledgeable about their job and what they have to offer. A lot of people are not knowledgeable about what they do and what they offer, but with Renewal, it wasn’t like that. There was no hesitation. They could explain in detail whatever I wanted to know, whether it was the weather finishing, the kind of paint, the framing, the double pane, the screens, or the types of windows. If we pointed to something, they would ask if we had any questions, and once we did, that’s when they would start. We asked about our bathroom, and he told me the different types of windows that we could possibly use. They were very descriptive about the options.

I was home long enough for the installers to come in and get started, and then I needed to go to work. But there was a crew of three guys, and they had my phone number so they could call me if they had any issues. I got home before they were finished and then one of them went through each and every window with me, showing me how to open and close it. The kitchen and the bathroom windows are different types of windows. But they went through the whole process with me and cleaned up any mess that they had made. They were a good bunch of guys. The consultant was on his day off but he stopped by in the afternoon to see how everything was going, which was nice of him, just to make sure that I was pleased with it. So, I highly recommend Renewal by Andersen.

We're now into warmer temperatures, although it's been warm all winter. We had a couple of cold days since the windows went in, and I checked to see if I could feel any cold air or if there was any condensation or frost in the windows. I got good-quality windows and they are guaranteed for 20 years. If I have any issues, they will hear from me. It was a lot of money, but they were able to offer me a payment plan that was very affordable, so it's not a burden on my income since I am now a single person. So, I'm comfortable with my choice.

I’ve had several messages from Andersen right after the installation. One of the office staff texted me to ask how it went and if I was happy, and then I’ve had a couple more messages. They noticed a tiny hole in my bathroom window screen that I probably wouldn’t have noticed and said they were ordering a replacement screen. Just this week, I got another update on when they expected it to be in and that they would contact me to set up a time for them to come and switch them out. It’s only been about a month since the windows were installed, and they’ve kept in touch with me. I also received a packet in the mail with a lot of information on the windows, including a book on how to open, close, and clean the windows. Overall, I’m happy with it.

My only regret in this whole process is that when we talked about the windows, the consultant checked the outside color to match my house, and I told him I had stained and varnished all the windows before and could do it myself to save money. The bathroom window doesn’t need anything, and I’ve already taken care of the kitchen window. For the other three double-hung windows that lift, I’m waiting for nice weather so I can open them before I stain and varnish them. After spending that much money, I should have spent a little more and had them do it at the factory and be done with it, but it’s too late now.

The windows are expensive, but it's an investment in my home, so I decided I might as well have the best. I didn’t even tell my kids how much I spent because they would probably think I’m out of my mind. But it’s my home, and when I’m gone, they will reap the rewards of what I put into it. Even with the cost, I never felt dread or second-guessed my decision. I felt comfortable and excited about finally getting decent windows in my house.

The previous windows, which we did not put in, were overly old. I don't know how old they were because we've only been here 10 years and the people who lived here before us did a lot of work on the house, including putting in double-pane windows. Unfortunately, they didn't know what they were doing because the double-pane windows that they put in were very thin and fragile. And we've had two incidents where, without any pressure or injury from a piece of ice hitting the window, two different windows shattered. The last time, we woke up to find our double-pane window broken from side to side, east to west, all the way, and we were asleep the whole time. We get 70-mile-an-hour winds here frequently, especially in the winter. But we didn't hear anything and it was destroyed.

The other time in this house, we had another window, similar event, but instead of just making a line from one side to the other side, the window broke out in pieces. That was scary because we have cats. The windows that we now have in place are so different that you can just put your hand on the glass and feel the difference, how much warmer it is than any other window that is not an Andersen window. Any other window in our house that was not put in by Andersen is cold to the touch. And we get cold.

On an Andersen window, you can't even call it cold. It's barely cool and that's because of the way they make their glass. We had a huge number of problems with the other house that we had before because it was very old and had not been taken care of. We had to replace all of the windows that were in that house and the doors too, especially if the doors had glass in them. We're now all tight in this house. The new windows that have been put in seal out the cold so well that we can lower our amount of time that we have to run our radiators. It saves us money just to have those windows.

The last order was for two picture windows. That was because the one that was broken while we were asleep, was the exact same shape as another window in the other room. We're thinking about selling our house in the next year or so, maybe sooner. We wanted them to match so that anybody who comes into the house to see the house can put their hand up to either of those two windows on the second floor.

On the first floor five years ago, we had one big picture window and three smaller windows where the one in the middle is like a bay window, so they don't point in the same direction. One points to the east, another to the south, and another to the west. Those are all great. The windows themselves are done. But we had one issue with that bay window that had the three directions. We found recently some leak into the wood. It made a water stain. I called Renewal by Andersen, and said, "We've got this problem. I don't know what's the best solution and I want you to guys to please help us with this." They said, "That's fine. We'll have somebody come out within the next few days." They tried to ask as many questions as they needed to try to get the best understanding of what was happening to meet our needs to the best of their ability. They didn't hesitate.

In two days, we had a person from Andersen come out and look at the damage. He took the window apart to measure where the damage was, how much was occurring, trying to figure out where it was coming from. He caulked the window without us asking him. He did it on his own with the knowledge that he had that this should happen and they didn't charge us for that. I'm old and I've never dealt with a company that is so superfluous in their attention to taking care of the customer. It warms my heart. Ever since I found them, I have never done business with anyone else for this kind of home improvement or home care which is what it is. With everything else that's going on, there are still honest people in the world. So if the government was run as well as Renewal by Andersen, we'd be in great shape.

Renewal by Andersen set up the time for when the installation would be and they made sure we knew what was going on. The installers were wonderful. They had to put the whole frame in. They took the woodwork off around the door inside and they did everything on the outside too. They took their time. They laid a cloth down, made sure everything was covered in the house, and they had all the material. They measured everything and then put the trim around the door on the inside and made sure everything fit. When the guy was finished, he showed us what the door looked like and asked where we wanted the peephole on the door. We had a window put in, and we also had a screen. He asked which one I wanted in. I chose the window, and he made sure we knew how to take it out and how everything came apart. He also showed us the locking system.

It’s a sturdy, heavy door, and it’s nice. Everything was spotless when the installers left, and they picked everything up. They did the cutting in the front yard since it was a nice day, blocked off the work area, and were very knowledgeable. In the past, we’ve had work done that we weren’t happy with, but this time we were. If we ever use Renewal by Andersen again, I would request the same people because they knew what they were doing. They didn’t sit around. Overall, it was a very positive experience. Renewal by Andersen did a great job. They would be something to think about. The only thing is the price. It’s expensive but you get what you pay for. And the rep told us Renewal by Andersen is one of the more expensive companies. It was a lot of money, but it's a beautiful door. It's solid and the style is exactly what we wanted.

At one point I wanted to take the window sample into another room to look at the difference between black and white interior, he never moved. He said, “I’m pretty sure you know what white looks like.” When he arrived, he named five aspects of window replacement, price, style, quality, etc. He asked me, which was most important, I said they were equally important. Later, he said the estimate time was running long because we needed him to cover all the aspects of the window. There are so many more examples I could give here. In the end he scribbled three prices on the back of their catalog, each with a time limit: $75,000 in one week, $99,000 in one month, and $108,000 in one year. We never received a formal written estimate.

After complaining to the company about the nature of the visit, I got a call from a representative saying they wanted to make things right, so they were going to pay part of our $75,000 bill with whatever was left over out of their monthly advertising budget, the highest amount of three months running. After a long windy, we wanted to make it right pitch she paused with no offer. After a period of silence, I asked what the offer was. She said her manager wants to know if I am serious about purchasing Anderson windows then they would “come up with” a number. I said I was interested in their product but would not purchase from their company due to their sales tactics and price game. The whole experience most resembled a tv game show in which they were the host and we were the participants. I hope they treat you better and more fairly.