Renewal by Andersen Reviews

The salesperson came out during the install to make sure everything was going good. He was excellent. I have nothing negative to say about that. The only issue I had is, there were a couple of mess-ups. Sometimes, the rush to get it fixed played against them. Some of the trim on some of the windows were the wrong size. So, the installer said, “Well, I'm gonna have to let them know. And the staining department is gonna have to stain the right ones.” Then when they brought them out as quick as they could and put them on, where they do the nail holes, he was like, “Well, I don't know why this happened.”

I said, “I’m gonna tell you exactly what had happened.” I've stained enough in my life. The stain on those ones that they had to switch out had not cured properly. They should have given it at least another day instead of trying to rush and get them out here because then when they puttied them, the putty did not adhere because the stain was not cured. Then they tried to put that old English oil on to polish everything. That just wiped the stain right off. Then they wound up having to come out a week later and redo that whole thing. If they just waited one more day, let the stain cure, that could have all been prevented, and that would have been fine with me.

As far as the windows, the one window that they had to back-order is on the same side of the house where the old one is and the sun shines on the same. I have a thermal thermometer that I use for my wood stove. You can aim it at it and see what the temperature is on something. So, I aimed it at the new window on the same side of the house. I aimed it at the old window that same day, and the new window was insulating 10 degrees cooler. I can really notice it. We've had these hot days and now that they're done, the air conditioner runs less. It’s good quality.

We bought five windows and the front door. We went from a double-door entry to a single one for security. The front door is a solid glass door with dormers on either side. In the middle of the process, I was thinking that I'd rather just have a six-panel door and the windows on either side. I called the salesman and asked if he would check to see if it was possible to change the design of the door, and it wasn't. We made the decision that day, and they got the process started.

About a month before the installation, we had a call from the installers saying the doors and windows were completed and should be received on a certain date. They wanted to schedule the installation, so we picked a day. There was a possibility they could do one window one day and the door the next, but I wanted them to just do it, so they did. It took most of the day.

I like the quality of the windows and the glass. The windows raise easily and flip out so I can clean both the inside and outside, which is usually one of the problems with windows. We have screens on the two windows, but not on the door. We had bars and little round windows at the top of our old door, and we didn't want that. We wanted continuous glass, and that's exactly what they planned and installed. Our house is 24 years old. The two windows were crank-out windows, and we have shutters on the inside of the house. The outside is stucco. There's some of the wood around the windows that I wish they had recommended replacing. Their intent was to measure it, get it to fit, get their product made, and get it installed, and that's exactly what they did.

There was molding around the inside of those windows, and they didn't damage any of it. Everything went back the way it was supposed to. On the outside, the window fits in the stucco, but it doesn't quite match the stucco. It does match very well from the inside. If the sales rep had told me we might need to replace that board, I would've appreciated it. It probably wouldn't have complicated the installation because the windows were already out, and changing the board before putting the window back in would've been very easy.

The customer service was great. We had some concerns when they were putting the windows and doors in, but that was simply because of our knowledge about the process. We said something about it, and they sent the area manager. He said that was the process. The glass, doors, and windows operate very well. They did exactly what they indicated they were gonna do. I just wish I had known a little bit more about it, but we're pleased. I had a hard time with the price because it was expensive. It's a shocker when you see the cost of some of those things. I would recommend Renewal by Andersen, but I would caution people about having them look at where your house is.

From the start, the installers cordoned off the room. They would have made a full enclosure, but I sat by the opposite door because I wanted to see them work. One of them even asked if I wanted to sit there and watch. If I had questions along the way, I would get up and ask them. They helped relay information to me. They explained why they were putting something there and whether it was more efficient than another product I had known about.

I had someone come by the house, and she liked the doors, which were nice and heavy. She was impressed with the Andersen door. The hinges on the outside are the same color as the door. My door is a back door, and it beautifies my back porch. It makes a difference in looking out the view. It's a solid door. Once I closed the door, it sealed all the areas where there were cracks. I'm looking forward to winter to see how much of a difference it makes in terms of cold air coming into the house. It should prevent that. You could tell a difference now. I like the product that Renewal gave me. It was well worth the money that I put into it because it is an added barrier to prevention.

I'm retired and I don't want overhead. So, I explained that to Renewal because I was thinking about not going with them initially. But they came back and worked with me on the price. I wanted to pay off the door. I don't wanna have the price hanging over me for a year or months down the line. They allowed me to reach my goal, which was not to have debt over my head. I now have a secure door paid off in full, and I feel good.

All the people that came in to work on the windows were Ukrainian guys, and they were very efficient, upfront, right to the point, and knew what they were doing. I always give them coffee or whatever they want, and it has always been very professional. In the early days, like on my big kitchen windows and my living room, we had a crew of maybe five, six, or seven. But we only had a crew of a few people for the last install projects. They've always showed up on time, work good and were polite.

I made Renewal a lot of money. My next-door neighbor, that house was built eight years ago, and the windows that were put in that house were Millhouse Windows by the contractor. Eight years ago, the contractor finished the house, and he sold it to a family. And a few years later, the guy talked to me about how all the Millhouse windows were leaking in his house. He had to replace all the windows. And at that time, this was about 2022, I said, “I've been getting my windows by Renewal by Andersen, and they're a little on the spendy side, but you'll never need to replace your windows ever again because of the patent on the outside frame. It doesn't dry rot, and they do professional.” My neighbors ended up replacing their whole huge house with Renewal by Andersen windows because of my recommendation.

They spent over $175,000 on their windows, because of my recommendation. And since 2022, when I've been replacing windows, I've always asked the people, “Next door, you can talk to the neighbors. They went on my recommendation. They spent over $175,000. Can I get a little discount on the recommendation?” RbA has never given me a discount, and that was a lot of money that I threw at them.

They're a very professional company. If anything went wrong, they would make it up. Also, you will feel cool air in your house, and you'll notice the difference. After I did the kitchen windows in 2017, and I got it stained by my handyman, I looked at it and said, “This is just absolutely beautiful.” Five months later, I decided to do the living room windows. I loved it. The look and everything was beautiful. And the glass protects you from ultraviolet harmful rays.

The installation crew, who consisted of, Owen Sr., Jose, and Louis, were punctual and got right to work. They were all very polite and they all greeted me when they arrived. I watched these guys. It was mesmerizing to watch them as they worked so well together. They made an excellent team. The crew worked at a steady pace and had all five windows installed within the first day. They returned the second day, and again greeted me with smiles on their faces. They were all such pleasant people. They got right to work and installed the door, trimmed it, and the windows out, and installed white marble window sills. My home was built in 1958, and gas settled a bit. So the crew had to make some adjustments to make the door fit. But they did an excellent job on installing it. They cleaned everything up before they left. They did such a good job that I plan to have the same crew install my two back sliding patio doors when I get those done.

James stopped by to do a final walk-through after the job was completed. He was very informative and answered all my questions. He was so likeable that I was reluctant to see him leave. Oviedo and Owen Jr., arrived the following morning to stucco around the exterior of the front door, and they did such a professional job that I intend to hire them to re-stucco the exterior of my entire home in the near future.

I hope I didn't miss anyone in this review. Everyone involved was so nice and genuinely caring. And they all did an outstanding job! The new windows and door just beautiful! And I absolutely love the white marble window sills. Thank you to everyone at Renewal by Anderson windows! I am definitely a very satisfied customer. ☺️