Renewal by Andersen Reviews

Jim was a wonderful guy. He gave a great presentation. He sold me on the product, its quality, the guarantee, and the history of it. It was very informative and because of that, I decided to order the window. The guy who came out and measured last week said that the installation would be by the end of August or September. I understand because everyone's at home and everyone pulled equity out of their houses to remodel just like me. Everybody is backlogged. The contractor can't start until the end of May or early June. So it's a waiting game right now. But at least I have people. Some people can't even get people. Even though the window hasn't been installed, the customer service that I've received from Jim to the young man who came out to measure was all-around pleasant and knowledgeable. It was a good experience.

The sales rep who came out was very knowledgeable and friendly. He even had dog treats for my dogs, which was a nice little bonus. We got both double-hung on some windows and sliders on others. They've done the measurements and they said they think they would be installed by July.

Updated on 06/02/2022: Don’t do business with this clown show. They only care when you purchase their absurdly expensive windows. They don’t give a damn afterwards. I’m still trying to get anyone to tell me when I can expect a window to arrive. No one at this company seems to care or have a clue. I’ve been trying to get a broken kitchen window replaced for months now. Every time I call I get someone who can’t figure out when the replacement will arrive. Today, I called for about the 4th time recently, only to get another dope who can’t give me an answer on anything…. Only promising to have someone from another department call… which never happens. TERRIBLE!!!!

I received Excellent Service, Very High Quality Products and everything promised was done on time. I ordered 3 doors. They came out and measured twice to make sure everything was correct. The original consultant made sure I understood everything by walking me through the process and listened to what I wanted to make sure I got what I needed at an affordable price. Everything discussed was in writing and I had a copy of what was discussed, knew what I was paying for the project and the next steps that would happen.

Renewal by Andersen makes a wonderful product but extremely pricey. The company is all about sales, and the installation side uses shortcuts and their workmanship is terrible! They hire subcontractors that have different levels of installation experience. I had my entire home and gambrel garage windows and doors replaced. The installers used too much caulking, and in my opinion looked sloppy and amateurish look. Caulking smeared onto my deck as well as on my Cedar clapboards of my home. I addressed the issue with the Team Leader of the crew, and he reassured me he would take care of the problem, which he clearly did not!

We had our windows converted to French doors with matching widows on either side. Anderson did an amazing job! We did have to wait awhile for the install but it was well worth it! We are in love with our new indoor outdoor living!

We originally met with Sam from Renewal by Andersen at the beginning of 2022 and were told that because of delays and other factors, our installation probably wouldn't happen until mid-Summer, which we were perfectly fine with. That said, they got all of the pieces in (minus a few screen doors, which I'll come back to later) and scheduled a date far sooner than expected (mid-Spring), which was wonderful! The team that came and did the installation were absolutely fantastic! They were professional, insisted on doing a great job and not just the bare minimum, and had a camaraderie which made the day go by significantly faster. The installation day really was a great experience and I'm so thrilled with how everything turned out!

Although RBA pricing is MUCH higher than Home Depot or Lowe's, it is a complete package. The problem was that a screen door, included in our purchase, was not available (supply chain, Covid issues) when replacement doors were scheduled for install. Not a problem, one would think. But RBA then scheduled the screen installation at least twice - and each time required that we be present. First 2 screen installs were either delayed, or couldn't be completed due to missing parts from screen kit. And when I asked installers if we needed to be present, both times they said "no". But corporate told us we were misinformed and did need to be there. As it turns out, the ONLY reason they wanted us present was so RBA could immediately collect any monies due. No recognition of our inconveniences for rescheduling! Won't deal with them again - they have lost their customer focus.

I liked Renewal by Andersen's reputation. Renewal by Andersen was close to the timeline, considering everything that went on. It was delayed a bit, but that was understandable. I was extremely impressed with the installation. The team who replaced the windows were professional and helpful. Also, they had attention to detail. They put down protective covering on the carpets and floors, and they cleaned up after themselves. It was a very professional job. They knew what they were doing, and were very efficient.

A few years ago, we had our entry door installed by Renewal by Andersen. This time, we are gonna have a patio door and two other doors installed. They have great quality products and the installers are prompt. It's been an overall very good experience.

Resolved.

The installers were great. It was during the pandemic, and they were very safe and wore their masks when they needed to. They cleaned up after themselves and all around, they were good. They showed up on time, left when they said they were going to leave and came back when they were gonna come back. We had some glass doors done for our sunroom and it's really good. It's made our sunroom very efficient and we're getting more use out of it.

This company is the worse at customer service. Since day 1 of the installation process has been a nightmare. No confirmation call or text reminder sent the day before the appointment. Installers showed up at a different time and nobody informed us about this. We were told that we did not have to make a payment until windows were installed. Guess what?? We were billed for the first monthly payment. Since the process has started nobody has been able to helped us out. We wanted to stop the purchase and we were told that it was not possible. Once someone comes to repair a window and makes the report to the company, somehow nobody has an idea about who came to your house. They don't know what I'm talking about. This company train their employees to persuade the customers so they can make a profit.

We had our windows replaced on Thursday. They were great, they called us prior to coming out to let us know they were on the way. When they got here they were professional, friendly and clean. They explained everything to us from how to remove window pieces to the packet given to us. I highly recommend them.

We were promised we would not have air leaks with their windows. This was a selling point for us since we were experiencing air leaks with our old windows. We purchased the windows and had them installed in Jan 2022. We noticed air leaks in all the windows. We called them and they have come back 3 times so far and STILL had not been corrected. We have called again, but this time have not received a response back. We are very frustrated because we spent $34,000 for windows that leak. We already had windows that leaked. We feel they have false advertisement.

We had a little bit of an issue. The screen door portion of the sliding door was on backorder and when we ordered it, there were two choices. We talked about it with our sales rep and at the end of that discussion, we decided on the rollup. They took four months to get the rollup in stock and when the service guy came out, we found out that the only thing that held the rollup screen door shut was a magnet. We have two large dogs and I was wondering if it was gonna hold them and the service guy said it would not. I called customer service and I explained that we wanted to consider changing it to a sliding door. They said that they would have our sales rep call. That was a month ago and we haven't heard anything from her. But other than that, our sales person was right on top of things and the product seems to be solidly built and it was installed well.

Our experience went smoothly from start to finish. Our Design Consultant was pleasant, professional, had good ideas & was easy to work with. The installation crew(s) delivered an outstanding product professionally & courteously. They were friendly, efficient, knowledgeable, skilled and very respectful of our home, cleaning up completely at the end of each day. Throughout the week, the design consultant and project manager each stopped by a couple of times to make sure everything was going well & to ask if I had any questions or concerns. I got the feeling that everyone involved truly cared about the entire project. They did a superb, perfect job ~ the house looks great! I couldn't be happier with how everything looks, and I'm looking forward to the increased energy efficiency provided by our beautiful new Andersen Renewal windows (and ProVia doors)!

We were advised days ago the company will be sending a rep out Friday 25th. NO SHOW, NO CALL to my husband's cell OR mine. My husband called and the scheduling rep advised they could not make it due to a scheduling error. Rep accused us of not answering the phone. Rep attempted to reschedule 2 weeks later, we said NO! We will use someone else that is more responsible and reliable.

This is the 2nd time we used Renewal by Andersen to replace windows that were installed when our house was built. Our Project Consultant, Jason **, kept me informed about specials that were being offered but didn't pressure me at at any point to buy anything. Frankly, after the 1st set of windows were installed, he didn't have to. Our experience was everything that I expected from Andersen. The 2nd time was exactly the same! Jason kept me up to date with the information about our order. The real difference this time was that the existing window was racked because the initial installation was not done correctly. The installer, Weston **, had a difficult job on his hands! He had a very positive attitude and very good skills, however, and the installation was completed and looks great! Replacement Windows by Andersen is the only company that I will use from now on! By the way, they aren't the least expensive company out there but they consistently deliver high quality products and results. You do get what you pay for with them!

My wife and I purchased sliding doors in July 2021 and now it’s the end of March 2022 and we still do not have it installed. Anderson called us 3 times to set up an installation and all three were cancelled. We also had to pay additional In time as we had other contractors stop as we wanted to have Anderson complete their job first. No one from Anderson ever calls you to provide any feedback or updates. We as the customer always have to initiate communication and they never return any messages left. This is by far the worse customer experience I have ever been involved in. I hope to get a big discount on my installation.

ANDERSEN Windows are of superb design and engineered for the best insulation from the elements as well as adding beauty both inside and out to our home. The installers did an absolutely fantastic job and went above and beyond our expectations to ensure our complete satisfaction. It was truly a worthwhile investment to upgrade our home and the entire experience was very professional and worth every penny. Great product and excellent installation. Love our new windows. Thank you.

I got windows, three doors and one storm door from Renewal by Andersen. It will be in in 30 weeks because they have to manufacture all the windows. George, the sales rep, was wonderful. The other fellow, Eddie, that took all the precise measurements and photographs preliminary to the job when they install them was a good guy. He was communicative and yet very businesslike.

The installers did their job and were professional. The three new windows are so beautiful and I’m happy with them. I had a very good experience with Renewal by Andersen and I already recommended it.

I hate not knowing about things so prior to our first visit, I had gone online to learn what I could about replacement windows but I couldn’t afford the top people who they say. I kept reading things about Andersen and what they would offer, which was how I came to the conclusion to use them. I purchased the vinyl replacement windows.

The entire crew were amazing. A term I don't use lightly. I was surprised to see how many men came. Everyone was on time, courteous and respectful. The entire process was explained to me before, during and after. They made sure everything was protected, furniture, carpet, etc. before starting any work. At the end of each day, they cleaned up, vacuumed and left everything clean. The crew went over and above when two of the windows were an incorrect size by offering to widen the area, at no cost to me. They worked hard to make things perfect, and they definitely delivered! I really want to acknowledge the crew, Louis, Gregory, Angelo, Robert, Mike, Edgar and Alazar (I hope I haven't left anyone out). They worked hard and I actually enjoyed having them in my home. I've had other work done on my home and no one compares to this company and its crew.

I had my second installation with Renewal by Andersen. The windows are gorgeous and they keep the heat in. Renewal by Andersen came through with flying colors with the installation. The quality is good as well as the dependability.

I did a door on the side of the garage with Renewal by Andersen and they were fantastic. The installers called and said they would be here at a certain time and they were. They cleaned up after themselves, were very polite, and professional.

The entire process of purchasing a door was seamless and easy. The communication was excellent throughout the process. The highlight was the installation crew! They were fantastic and absolute perfectionist.

We were very pleased with Renewal by Andersen. The delivery time was shorter than we thought it was going to be originally and their reps were very professional. They were very quick and they did a wonderful job.

Anderson rep (Patrick) was very attentive and patient. Service reps called several times to provide an update on the door. Install team was very respectful of my property. I had questions, lead addressed my concerns which didn't make me feel like he was talking.

I had over a dozen windows including a beautiful bay window installed and I couldn't be happier! My home feels so cozy and the entire process from phone call to install was awesome! The product is definitely worth the price and Daniel and his crew really take pride in their craft and it shows. I highly recommend Renewal by Andersen and will definitely call upon them again for all of my window, door and glass needs in the future.

The initial process took three months, for the order to go by and to be installed, but communication was very good. Then, there were a couple of things that were pointed to us by the installers that needed to be corrected. It was another two months for that to be turned around and get rescheduled. But there wasn’t an issue. It's amazing how easy the new windows open, how secure they feel in having gone through a little bit of winter, and how warm they feel when you walk by them on a cold day.

I have wanted new windows for a few years. When Chris ** came to my home after I requested an appointment he was very professional. Chris answered all of my questions and gave wonderful demonstrations on the windows. I purchased 11 new windows. My was very excited and when they called to set up an appointment I was thrilled. The installers Oleg, John and Yuriy were incredible. They were very respectful, clean and did an amazing job setting up barriers to protect my belongings. I was very impressed with the way the installers answered all of my questions and explained the whole process to me. The ladies in the office Caitlin & Christy were always in communication with me from the beginning to setting a day for the install. What an amazing company and they really go above and beyond in communicating every step of the way.

We've known about Andersen for quite a while and they were reputable. We had an individual come call on us. They were very professional and did a very good job. We had 15 windows replaced at the house and that turned out excellent. We're very pleased.

The quality, workmanship and craftsmanship of Renewal By Andersen window products is underwhelming and is not anywhere near what Renewal By Andersen television advertising postures. My windows were installed in October of last year and there were items missing at the time of the installation. It is (five months later) and I am still missing these items. I have made attempts to call "Bobby **" a member of the RBA franchise management team about the damaged windows that were installed at the original installation to get a date for my windows to be installed. I have made several attempts to contact Bobby and he has not returned my calls, texts or emails. I am extremely dissatisfied with lack of integrity and professionalism of Renewal By Andersen.

The Renewal by Andersen rep was a decent guy. I had told them that I didn't need them to come in and do the whole spiel about the window and the light thing. I just needed them to give me a price and that was exactly what they did. The windows that they were replacing, there was some damage to the structure on the outside. He replaced that, and put the windows in. He was here longer than he expected to be, but he did a nice job. It was also done within that day. The quality of the windows is good.

Sam was my salesman and he was very positive, personable, and honest with me. That was why I was able to listen to him and make a decision in regard Renewal by Andersen. We got a new door in my kitchen, some side doors, and screens. The kitchen door is wonderful and I have no regret. The quality is excellent and even the hardware. I've had compliments from folks because the door is in my kitchen. This one is very secure and very attractive. My kitchen is walnut. The door frame is brown and it has a little paint inside. It's easy to clean because the little frame wooden things aren't in the way like they were before.

Wouldn’t return calls. After waiting 6 months I found out they still hadn’t put in the order for my last window so I just cancelled it and got it somewhere else. THEN they tried to get me to “re-sign a new contract” for $34,000 MORE than I owed to start with. The girl in the office was extremely rude. Instead of trying to make things right, a supervisor called and treated me like I was just another stupid customer he had to deal with that day. Enough is enough! Don’t deal with the these crooks!

This home is my largest expenditure that I own and I wanted the best windows for the house. I've been in it for 20 years and I didn't want plastic windows. I had Renewal by Andersen do 16 windows and this has been the most wonderful experience we've ever had with owning a home. The salesman that sold the windows to us was perfect. I was in sales all my life and I hope I did as good a job as he did. He explained everything to us. We had had two other companies give us a bid on the windows and we saw samples of their windows and we weren't happy with them. We had plastic trim windows before in the home when it was built. When we saw the frame and the quality of these windows, there wasn't any choice other than Andersen. The crews were the same way. They did their stuff and cleaned up after themselves. It was just a terrific organization.

You better hope they install it right the first time and you don't need anybody to come and fix anything. If you do, it will be super hard to get ahold of anybody and when you do, they won't actually listen to you. I had a front door and storm door replaced. Everything was going well for the first 2 weeks, then neither door would close correctly. I emailed and called for 3 weeks with no response, then I finally heard from them and they sent somebody out. He told me to wait another month as the weather stripping just needed more time to settle. Also, the installers took a chunk out of the siding on my house. When I mentioned it to the installers, they claimed that damage was already there, which it was not. The guy that came out also fixed that with some caulking, which is fine, but it leaves a bad taste in my mouth that the installers tried to tell me the damage was already there.

The Renewal by Andersen salesman came and went through the demonstration with us. We looked at the heat resistance. They did the setup and did the demonstrations, the composite window versus all the other things. The composite really caught my eye because of the climate where we live. We have an extreme cold in the winter and fairly hot in the summer. The resistance of the composite window, not cracking, not fading, was a selling point. Then, the windows where they don't transfer the heat, they came and put them in. It was an all-in-one package was another thing that seemed good. We have a wood finish in our house where they put the windows. I knew that we would have to seal the trim, but I figured that the wood-clad surface facing inside would have been sealed. But I ended up having to do that.

My house is 100 years old and I was having 11 vinyl replacement windows upstairs replaced as they were fogging/drafty/hard to open and close. At first I had a bit of buyer's regret as I waited for the windows to arrive because of the sticker shock, but once they were actually installed all of that evaporated. The installation team did an amazing job, they let me know that the previous replacement windows were installed without removing the original 100 year old counter weights and no insulation had been put in the channel. No wonder my windows were so drafty before! They were so badly installed before that they were leaking air from around the window itself!

The installation of our Renewal By Andersen went wonderful. The installers were awesome. They came in, and if I didn't hear any noise, I would not think that they were there. It was phenomenal and the installation went quickly. They cleaned up afterwards too. I have a double slider window so they gave me a whole screen and a half screen, so it takes up the whole window. I ordered two half screens so I'm just waiting on the half screen to come in, and that should come in on Friday. Scheduling and communication went fine. The only thing I had a small issue with was the pricing. I thought that I was going to be paying one thing and then after the installation, it was another fee, which was more. But other than that, everything went well. The windows look great. They match perfectly.

I love my windows! The ordering process and the install were great however the in between left a lot to be desired. The salesman was a little pushy but I am now glad he was. The install went smoothly and I am very pleased with the results. I was not kept informed about the progress or the fact that they would be delayed. Some changes to your office staff would take care of this problem. It only takes a couple of minutes to let customers know what they can expect. It would have been nice to know that windows were delayed. The installers that I had were great. They were very knowledgeable about the windows and explained everything as the process was going on. Thank you to the contractors that install my windows.

We had all our windows replaced by Renewal by Andersen. They did an excellent job with the install and got it done in one day. We love the windows, and it has made a significant difference in keeping up with the heating of the house this winter. The only thing is I've been trying to contact them because we didn't have the interior trim installed 'cause we were doing our own. I have not heard back from them after calling them twice about getting it taken off the bill.

The Andersen product is fine but project management/customer service is horrible. Installation of two exterior doors and one sliding glass door took from 10/7/21 until 12/17/21, requiring seven visits by Andersen, and after six visits the two exterior doors failed City inspection. Multiple phone calls and emails, many not returned unless I followed up repeatedly. "Concierge" assigned to me had a habit of asking ME what the status of my project was because she did not know/could not find my paperwork. Operations manager gave me information which directly contradicted what I'd been told by concierge and also even contradicted himself over the course of a single phone call.

The salesman was fine. The workers came and did their work. It took them a long time but they got done. I'm satisfied.

I got four double-hung windows. The guy who came was terrific. He went over the product, showed us the sample and demonstrated how easy it is to clean. We saw a sample of the screen which disappears. You can't see the screen at all when it's in. Talked about its insulating properties and the warranty too. His presentation was really professional. He was nice about it and wasn't pushy. The crew was terrific too. They were here all day. One of the things that my wife and I were very pleased with was that they took the time to clean up after the mess that was created when you're doing a job like that. Everybody did a good job.

Needing a new front door and patio door we decided to go with a higher estimate with a well established company. What a total disappointment that turned out to be. After a rot problem that Renewal had said was possible, and seemed fairly common. Renewal completely has pushed us to the side. So during installation there was rot discovered. The plan was to temporarily install the door until I had the rot repaired. Once the rot was repaired Renewal said they would come back out and do the final installation of the door.

I liked working with Renewal by Andersen. The rep was really courteous and knowledgeable. He was coming to give me measurements and a quote. It was a little pricey for me and they're supposed to be sending someone back out to redo it because I told him it was double the price of a quote that I had. The material was different but it was the same amount of windows, and he told me upfront that it would be more than what I was quoted.

Initially, we had sticker shock but understood prices have soared lately and we were getting a reputable product. It took a considerable amount of time before our windows came in (several months). When the install team came in initially, they were very polite. They got the job done and we were happy about the install. However, I was very upset when I came outside to inspect the job the following day, and our brand-new patio set had the cover taken off and was missing. Apparently, the set needed to be moved but in doing so they removed the cover and discarded it. No one from the install team advised me that it was left exposed to the elements. Furthermore, the cover that came with the set is gone!

The reps were all very friendly and clean. They cleaned up after themselves very well. We've even got a couple of yappy dogs and that didn't seem to bother them. We got new interior doors both front and back and then new exterior doors front and back. We also got a new sliding door off of our family room. The timeline was a little long, but the salesperson we talked to was very upfront about how long it should take or once everything came in. He gave us a pretty good outlook of what to expect.

From the first interaction to the last, everyone has been very knowledgeable, kind, and easy to work with. The installation crew was awesome! They were fast, clean, and kept us up to date on the project.

There were some issues a little bit with a couple of the screens not fitting well. So the guys came back and took care of that. They cleaned up some of the stain on the window. Everything was fine. We're happy with it.

Ten months ago we signed a contract with Renewal by Andersen to replace 22 windows in our home. We were told that delivery could take up to 16 weeks. The windows were finally delivered after five months and we were understanding of delay due to issues related to the pandemic and supply chain. Unfortunately, the installer discovered the windows were the wrong size due to fabrication error. We were told at that time the windows would have to be reordered but that our order would be moved “to the top of the list.” It has now been more than five months and we still have no windows or word of when they will arrive.

The salesperson got a little defensive when I started talking about other brands. But the installers were excellent and the windows are great.

The reps were very knowledgeable. There were a couple of things as far as window size and safety measures that I was not aware of that they made a point to tell me, which in turn changed the type of windows that I got. I would recommend them to anybody. They did an excellent job. The house that I had the windows put in has three small special needs kids, and the guys that put the windows in took the time to talk to them. They made gestures through the windows. The little kids thought that was the best. I love the windows. They are easy to clean.

We purchased our replacement windows from Renewal By Andersen. They were great at explaining the difference between their product and their competitors. The salesman was honest about the time it would take to get the windows. Once the windows came in, we were scheduled within two weeks. Dan was our installer and he was professional, knowledgeable, polite and respectful of my house. He took his time, even though it was 27 degrees outside. He cleaned up after himself and gave me a thorough demonstration of the windows.

We had Renewal By Andersen do 23 windows, a door over the top of the front door, a door wall, a new front door and sidelights. Gail, the sales rep, was very knowledgeable, walked us through the whole process, and showed us where all the discounts were coming from. We have one error on one window, which happens to be the largest window in the house and they're redoing the window and putting it in. Because we changed the grid that was in it to look different than all the other ones that are in our subdivision. We also have a screen coming in on the door wall. We were happy with the installers and with Gail that they realized that the error was on their end and not on our end. We've been quite pleased and everybody that sees our house. We did black windows on the inside and outside. It changed the whole feel of our house. We're happy.

They were upfront and honest. Everyone I dealt with was super great. The two installers were super professional. The part of my house where they were working was actually cleaner than it was before they got here. So that was pretty amazing. It took them a day and a half to finish the work, which was what they said it would take. I got five windows and one patio door, and they are beautiful. They're also energy efficient. I'm already noticing big differences, like the heat staying inside of my home and my heating elements not turning on nearly as much. I'm stoked about it. It's not cheap but it's worth the money as far as I see. Everything they said was true. They made good on their lead time, which was amazing because of what's going on in the world with the supply chain.

Over the past 3 years, Andersen has replaced all the windows in my old house, and they have done an excellent job. Every contact with them has been courteous and helpful. I trust and respect the sales rep I dealt with, and each time I have had installation crews come here, they have been professional, competent and efficient. Each time, they cleaned up thoroughly after they were done. I am very pleased with my new windows. My heating bill has gone down noticeably!

I had bedroom windows installed by Renewal by Andersen. Things worked really well and it was all a clean installation process. Nothing was damaged in the process too. The physical product is very good and I like it. We noticed that it's now warmer in the house. I wish we had done it earlier.

All employees were extremely polite. Window is beautiful. Installers cleaned up everything before leaving. Company came back to inspect work. Would recommend Renewal by Andersen to friends and family.

Renewal by Andersen resolved and fixed all issues.

We had a big bay window custom-made and installed. It took forever for the product to actually show up. The process took probably seven months from the time I ordered it until the thing actually showed up. That aside, the window is beautiful and we love it. I'm happy with it. The installers worked through a downpour to get it done, so I was really impressed. They were done within the timeframe.

I read up a lot about the different windows and I wanted to see what Andersen had to say with their new composite wood. The salesman didn’t do any high-pressure sales. He just showed me the brochure and answered the questions I had. I bought a huge window that is the equivalent of three windows. I was under the assumption that the work was going to be done in one day unless the workers find some defects that they have to correct in the structure of my house. They're not going to put the window in until June. My experience with Renewal by Andersen was very positive.

We replaced 16 windows and a sliding glass door. We signed the contract with Renewal by Andersen in August and they installed in October. Then, the screen for the sliding glass patio door didn't arrive until about two weeks ago, so that was a bit long. Aside from that, their products are very expensive. But other than that, everything was fine and I had no problems with the rep that I had.

I used Renewal by Andersen before and I was satisfied with their work. I decided to use them again and this time, I got a kitchen window, a bathroom window, and a door. The rep I dealt with was very good but the work hasn't been done yet.

I like the quality of the products from Renewal by Andersen and I'm getting a sliding glass door from them. I asked them to give me a little bit of time to get some money situated so that I could buy it and get the things handled, so they're working with me right now. The rep I had was very informative. I was trying to find the difference between Pella and Andersen Windows as to which one was better and he filled me in on some of the things that you need to look for and will help you in your decision-making. He never said anything negative against any of the other companies, but showed me some things that were in their paperwork that you should keep your eyes out for because they're hidden in the little notes at the bottom.

The sales rep and installer from Renewal by Andersen were great. I got a slider door from them and it added to the house. It was expensive though and it's a little disappointing that we haven't gotten our screen door yet. But they've been in decent communication with me and said it's due to supply chain issues. They also said that they hope to have it by May.

They were very good and thorough. They were also upfront. So I knew what was going on. The windows are nice.

I liked what they Renewal by Andersen had to offer and we ended up purchasing two entry doors, one self-closing fire door, and one entry door from them. The salesman did a presentation and asked us a lot of questions about what we wanted. He showed us what our options were and he was here for a while. He spent some good time on making sure we understood what we were buying and what was available. I was happy with it. They were also able to install the products prior to the timeline that they gave us and I'm very happy with my doors. I would purchase from them again.

Lisa was good. She was professional and she took her time. Even the installers were all professional, patient and took their time. They did it in three days. But it was just the time of getting on the schedule. They had scheduled me but I was the one that canceled it to the fall, so they were patient with me. The windows are good. It's worth the money.

I replaced all my windows through Renewal by Andersen and it was a good process from start to finish. The windows probably cost more than what I could have gotten somewhere else but I knew I wanted to go with Andersen and went with it. It's a really well-known company, especially in Minnesota. The person I worked with was very knowledgeable about the products and he clearly knew what he was talking about. Then, they did the installation within the timeline they provided. The installers came when they were going to come in October, which turned out to be a nice day, but they were in and out and it was seamless.

The installers came when they said they were gonna come and I was pretty pleased with the installation. Renewal kept in contact with us and they were really professional about it all. They did everything they said they would do.

They gave me a good price for the windows and the door. The installation team was really good and professional. The products have good quality. I am very satisfied.

The worse customer service I've encountered in years. Communication from the sales manager, Matthew ** was deplorable. I signed my contract April 28, 2021, that stated we would receive the order in 10 to 12 weeks. We made a change in the color that required a change order on May 3rd. At the end of August we still had not received delivery notification. We had fully anticipated that the work would be completed by the end of the summer. Because of the delay, my husband had to postpone his trip to New York. When I brought this to the attention of s Mr. **, he instructed me to contact him directly. As our patio door was the most popular and standard order Mr. ** said he would try to find one in their warehouse. When none could be found I asked for some sort of refund for the delay. Mr. ** shared he may have no other choice but to offer some sort of compensation for the delay which he blamed on the pandemic.

Three years ago, I had put in the first half of the windows. I liked them, so I completed the house with them. The installation team did a great job. I love the quality of the products. They called throughout the process to make sure the team was doing a good job, which I appreciated. They followed up a couple of times after. They were very thorough.

I had all the windows in my house replaced because I have one of those cookie-cutter houses from the early 2000s and the windows were broken. I was looking at different window companies over and over again. I wanted to make sure that I didn't replace contractor grade, quick housing with cruddy windows. The information that I found online about Renewal By Andersen Windows resonated with me as far as customer service and quality of the product. Then, the fact that I can pay for these for the rest of my life, helped as well, because I didn't have to give a million dollars upfront. The 3.9% wasn't great, but for the quality I was getting, I could swing it every month.

We purchased slider windows for a ranch home. The Renewal By Andersen salesman seemed to be very responsive to any questions that I had. The only thing, in addition to the estimate he had given me, I thought that I had the 12 months, zero interest type arrangement. But I got a bill from the loan company for half of it so far that was due within a month, and then I haven't gotten a second bill from them. Apparently, there was some miscommunication there. But seemed to be very knowledgeable. The installation also went very well. There were two gentlemen that came out. They were both courteous and professional, were careful in the house and did a good job as far as the cleanup. I was very happy with their work.

It was a very professional experience. I liked their system. It was easy. The sales rep was professional, nice and went over everything. The installation crew was awesome, as well. The tinted window is top quality because I still have one window left in that room and I could definitely tell a difference.

We liked everything that the gentleman said when he was here so we had a special auto door installed by Renewal by Andersen. They said that it would take a little bit of time, but actually, it was even better. They did it in a timely manner and left it cleaner than when they found it. We liked the product. I was glad we chose them because they did well.

I received a call this morning hoping to set up an appointment to get a quote for new windows. Unfortunately Andrerson doesn't work that way. The sales person on the phone has to ask many questions on what other people with homes the age of mine have experienced or had to say about them. (huge sales technique) After 15 minutes still answering questions and not willing to set up an appointment I decided I was done. If they have to work that hard on selling you then 1) their prices are too high, 2) their quality is not as good as they want you to believe, or 3) their sales people don't want to waste their time if they don't feel they have enough ammunition to throw in your face if you choose another company. VERY HIGH PRESSURE SALE COMPANY.

Renewal by Andersen did 28 windows. We signed the contract in mid-June and they told us it would be an October install. It ended up being a September install and I was fine with that. We have an old house and I had told the representative when they came that I wanted the inside to be contextually accurate for the rest of the moldings. They were able to make the entire thing exactly the way the rest of the house was. I'm pretty picky about things and the crew did an absolutely fantastic job. We're very pleased. Even with the really cold weather that we've had, it's very comfortable in here.

Renewal by Andersen is a mile down the road from us. Everything was done very professionally, high quality, and good follow up. If there was a glitch, they made sure we knew because they got backed up. It was that time of year with the COVID. It was a day and a half job. And they cleaned up after themselves. You would never know they were here. That’s how good they were. They were excellent workers. They called a couple of times to see if we were satisfied and happy. And I got their address. So if there's trouble, I can go back after them. The door is high quality.

I'm very happy with Renewal by Andersen. The rep was a great guy. He was very personable and friendly. He explained everything totally including how much things would cost, when they would start, and how long it would take to finish the whole work. The installers put down plastic and carpet protectors. They covered the doorways and cleaned the whole house. They did a phenomenal job. I even called them up and recommended their crew. We got a picture window for the front of the house. I also had four windows upstairs, two in each bedroom taken out, and one sliding window put into each of the two that were taken out. I'm not happy with the price but I'm happy with the windows.

We ordered Replacement windows by Andersen to replace several old windows in our house because we appreciated the quality and the fact that all work from start to finish was within their company. The installers were very efficient and professional, answering any questions we had, and did a fabulous job installing and cleaning up. We love the windows! I would recommend them to anyone.

The reps were very polite. They explained everything to me and then asked some questions about the trim they didn't have but they were going to bring back when they brought the final window that was on backorder. They asked what style I wanted. So, they were very accommodating. I was surprised how quick they were.

Installation went okay, but since the installers left, I've had some issues that I haven't gotten around to calling Renewal by Andersen about, even though I've texted and emailed a couple of people. The bathroom window was initially created wrong, and the guy that came in to reinstall it said there's an issue with something in the mechanics. It didn't affect the window working, but it's something that should be fixed. He was going to report that and I also discussed several other issues that I've had with other things. He took the pictures and was going to report it, but he told me I needed to call him, and I haven't looked up my customer number and made the phone call. Apart from that, I would tell friends I like the windows. The one thing that really stopped my decision was the TruScene screen. I would love to have that be a normal price.

We had looked into Renewal by Andersen and we were ambivalent because we wanted to make sure we could afford it. But once we did, it was a positive experience. We had nothing but good luck and the reps were very professional and courteous. It was a very cold day. The men who installed the windows told us exactly what they were going to do and how they would do it. And it was done in such a way that it didn't open the house up to the tremendous cold outside. It went very well. I'm very pleased with the installation.

I am sick and tired of these people's spam daily, we all hate spam!!! I called them and asked why they pay spammers to send their ads over and over, I was told that they are NOT responsible for 3rd party spam. I asked if they send it for nothing in return... silence. NEVER trust a company that fills your inbox with unwanted trash over and over.... Shows desperation.

The sales rep from Renewal by Andersen was wonderful. I had a huge window installed which was a triple-pane window with a large picture window in the middle and two side wind-out windows. Then, I had an arched window replaced above the windows that they put in the first time, so I had two different experiences. For the first the installation day, the installers were super nice. It was a father-son team and when they came out, they handled everything as super efficiently as possible, especially since my house is on a downhill. So my first floor window were installed from outside and it was a story and a half high. And it's on a slant down away from the house and down from left to right. So I thought there was no way they could put a ladder up there. But they handled it and they knew what they were doing.

In 2018, replace all our Michigan ranch home casement windows. After several estimates the decision was for Renewal By Andersen (RBA) casement windows. This decision was not based on the lowest cost estimate but instead based on the highest reported reputation. RBA presented the most expensive quote. Unfortunately, our decision has proven to be an expensive mistake. Following are observations based on 4 years experiences in cold weather with RBA casement windows.

We had a complaint that we filed ‘cause our window that we paid $3,000 for had a crack in it. Now they have to make a brand new one and that can take three months. Also, trying to get ahold of them would be nice. All those prompts you get to get to someone isn't fun. But everything they did was fine. We have no problem with the people installing it or doing all that stuff. It's just that we're not happy that the windows broke.

I had a positive experience with Renewal By Andersen. I've had them install them twice for different rooms. The first one was the living room, dining room, kitchen, bathroom. The second time, which is recent, was for the three bedrooms. The installation was good. They were on time. They got them in in a real quick time. They were very cordial. They did what they had said they were going to do. They also worked with me, which helps.

We went to one of their presentations and we liked what we saw. They were fine. They did something on the outside. They said, "We're putting in new stuff there.” I asked about the spacing I could see outside and they told me how they would clear that up. They did certain things and that got closed up.

The windows are beautiful. They were expensive, but they were worth the money. It was a job well done from beginning to end. I also liked everybody that I dealt with.

I replaced all the windows in my house. It was a huge job and they started around 9:00 in the morning and finished about 6:00 in the evening, and it was a very good experience. I would recommend them highly. I would absolutely do business with them again.

It took a while to get my new front entry door. It's installed but the door panels are a different color than the rest of the door when it should have all been the same color. They never tried to rectify after I complained about it. Also, I had a leak between the door sweep and the door itself with the big rainstorm we had. The techs are supposed to come out this month. Other than that, I like the door. It's pretty solid.

When they gave me a test, they showed me how the coldness didn't come through the window at all when they used that radar kind of thing. It's 10 degrees outside and the window is warm. I really liked the guy that came out. There was no pressure whatsoever. I told him beforehand that if he would give me an ounce of pressure, he was gone. He was really cool about it and it shocked the heck out of me.

The sales guy handed off really well to the guy who came and did the measurements. Then, it got a little quiet between the measurements. When things were coming, I didn't feel I had one person to link on to. They were not supposed to be delivered until March of 2022 but they called in November and said they would be in. Scheduling was a bit of a challenge. But we finally got it taken care of. They have great products and the installers were phenomenal. They kept the site in good shape.

We had ordered our windows in July 2021. When we had them here to measure and before we ordered anything we kept asking how long would they take to come in and be installed. We were assured 100s of times that they would be installed by October. Put a HUGE deposit down for over 20 windows and 3 new doors! A couple of months went by, and they call to tell us we need to come up with $6000 to have extra scaffolding for the install! We told them that they were here 2 times prior and nothing was ever brought up about the extra cost. They sent us a change order to sign to agree to pay for it. We denied the charge and they were not happy about it.

Our experience was excellent. Their customer service is unparalleled. I've never experienced anything like it. The workers, after they installed our windows, picked up trash in our yard that wasn't even their doing and put it on the dump truck and cleaned up. They were so nice. The whole process from beginning to end was like no other I've ever been through. They're the only company right now that I could say with assurance is offering customer service. Everyone else is struggling to survive and we're having to put up as a consumer with so many excuses. I understand when companies are struggling, but they don't seem to struggle at all because they take care of their employees. They're a pleasure to work with and they really deliver customer service in the true sense of the word. Renewal By Andersen is really a gem.

I like my back patio door. My house is old, and it's definitely an upgrade. Also, the team was extremely professional. The issue that I had was more supply and demand, but given everything that's happening globally, it's not surprising. I would highly recommend Renewal by Andersen. It's a bit pricey though. I wanted to do more windows, but there was no benefit for me financially to do that because I didn't get a better price for doing more. Usually, when you're doing a big project, being able to bundle things is part of the benefit.

One picture window and one patio door = $15,000 AFTER DISCOUNT. RIDICULOUS!! This quote was given 1/15/2022, he said he would send an email to confirm the quote, which he did not do. Trying to take advantage of a single senior woman.

The windows are costly but all new windows are costly from what I find, especially in North Idaho right now. It is a huge investment because it cost 25,000 to do 10 windows, and two of those were big picture windows. But the windows are beautiful. They look really nice. If I was a person doing windows and looking online again, I'd make sure that everyone understands that you have to hire a painter to paint the wood frames that go around it. The white part that goes around the frame are done. You don't ever have to paint them. But you would have to hire a painter for the white trim. The installation guys were neat. They did really good. I did put a phone call in and asked how to get some glue off my window and the lady said she would emal them and have them get back to me. But I still have not heard back.

Everybody did what they said they were gonna do and they were pleasant to deal with. They came in, did the job and cleaned up.

I had this company out to quote on a new sliding glass door. The sales person was professional and had samples and answered most questions I had, but this company is clearly looking to relieve you of every dollar they can. After spending way too much time on irrelevant details he finally got to a price for the door, over $13,000 for a sliding glass door. Essentially the same standard door I have currently but with their "superior" materials. When I thanked the guy and said we'll think about it he relentlessly badgered me about signing up with them that same day for added savings.. When I persisted I must review with my wife he starts aggressively slashing the price. Magically, he worked it down to $7,000 and a special financing package...

One guy looked at all of our windows and showed us the different styles that Renewal by Andersen had and some of the thermal advantages of it. We originally were looking at Pella. But that night, we decided not even to take the time to look at Pella. We had Marvin Windows in the house before. They had to work around us because I have cancer. It was also at that time when COVID was bad. We set the schedule, and then we called and asked if we could delay a while because we didn't want folks in and out of the house at that time. They met our requirements and came when we rescheduled.

Initially, solicitous. A window wasn’t accurately measured. Delayed the job completion by 2 months. When correctly measured window supposed to be ready, they scheduled to come install. But, didn’t double check w/ factory. It wasn’t ready & a day of PTO wasted. Second scheduled appt for final install, and they didn’t show up. Called them, and was told I was wrong because I didn’t wait 30 min for installers (who were late). Had to get to work. Third time, after complaining to supervisors about attitude I got, and insisting they accommodate my schedule - they did. The complete installation took 4 months. Now the upper windows will slide down, and I can’t fasten the window closed. You need one person to hold the upper window in place while a second person slides the lower one in place and fastens the window. Seriously? Closing a window takes two people? With Andersen’s windows it does.

We ordered our windows & patio doors from Renewal by Andersen in August 2021 and by the contract they were going to install them by second week of December (13 weeks) but week before someone called and said “we didn’t have your orders in the truck” which was really unprofessional and dumb excuse and then she tried to explain about shortages and which was understandable if they called us 1-2 months before.

Their rep was very productive, answered our questions, was very open and gave us up-to-date information. It was cold during the installation but the techs worked quietly and they weren't back and forth. We purchased a sliding door and it exceeded our expectations. It's self-protective and it keeps the cold out. The cost is reasonable and the fact that they have a payment plan that helps is also a good thing.

Very disappointed in our Renewal by Andersen experience. Their installation was messy and unprofessional. Right off the bat, the windows did not latch properly. The first service call reported the windows were not aligned, however when they sent a 'more knowledgeable' repairman for the second service call, he said they were fine. Perhaps this foreshadowed the issues I now have this winter. Extreme frost buildup on all my second-story double-hung windows. 6/8 windows installed have frost buildup between the window and the screen. The third service call attempted to caulk and seal the windows. This did not fix the problem. The fourth service call resulted in them telling me this issue was due to the high efficiency of the windows. The frost build-up was normal.

We replaced 12 windows and the installation was real good. The two men who did it were very professional. They knew what they were doing and got it done. Also, I like the new windows a lot. I feel like I've got a new pair of glasses.

From ordering the new windows to the installation, everything has gone well. Great communication from all areas. The installer took the time to explain what he would be doing and was extremely neat and cleaned up when finished.

A great experience from start to finish. Our windows are amazing - they make a huge difference in the look and feel of our home! Our salesman and install team were professional and friendly without any pressure. The install team worked clean and efficient even with our dog following them around.

We are very happy to say that the Anderson team that came to install new doors at our home were awesome. The crew did a great job, start up to finish. The new front door is beautiful and just what we wanted. The sliding doors to our porch area really needed to be changed and even though it was a tough job, the team did a great job and the doors are beautiful. Nice job guys!!

The reps were great. They were very informative and did a good job with letting me know how much and why their door is good. Renewal by Andersen ​is six times the price, but the quality is much better than Lowe’s, Home Depot or any other place I got doors from. The other ones rotted.

I had to replace a door and two windows. The door was custom sized and it was in the basement. I needed some good windows that’s leak-proof because the basement gets cold. It was a very positive experience with the reps. They were upfront with the pricing and why they were more expensive compared to others. They gave me samples of their windows and the technology that goes behind it as well as options for a payment plan. The installation went very smoothly. The reps were well-prepared and came with the right tools. There was a problem with the door but they didn't hide the fact. They told me that there was a dent in the door, which came from the manufacturer, and they would take care of it. They reordered the piece and once it was ready, they would come back and fix it.

We had the installation in two stages. We had them do some a couple of years ago and then they came back and finished the rest of them this time. We had the same young man that came a couple of years ago this time and he's very kind, neat, and professional.

I had 65-year-old original Renewal by Andersen windows. My project manager said, "I think these are the last ones that exist." So, I kept the same style, same dimensions, and had new windows put in. I loved the salesman the first time and I wanted my same project manager Henry. I've been back to them all the time. Never in my life have I ever seen a crew like Latimer's work. No one talks or takes a smoking break. No one's dilly-dallying. Each one of them knows their job on the project and they just work.

I did the door replacement with them. The team was very friendly and they worked persistently until the job was done. They did everything in half a day. The quality of the door was good. I highly recommend Renewal because I was satisfied with the job.

We really enjoyed their rep Jeremy. He was a really nice guy and he treated us like family. But I'm still waiting for them to come out as there are a couple of things that are wrong with the window. We have some ripples and a bit of condensation. Other than that, I had a very good experience with Renewal. Their customer service is excellent. I would recommend them as long as the product gets fixed.

The salesperson who came was very good. He gave us a quote and took his time. He went above and beyond as far as helping us figure out what we needed to have done and coming to our decision. The same for the person who installed. He went above and beyond and did some extra work to help make sure it was a secure door. We're very happy with everything.

I initiated the process in September thinking that perhaps I could get windows by October or November but they said it would be December. Then, a week ago, we had our first significant snowfall. They did all the windows except the picture window over the kitchen sink. They also did all the exterior work, but the molding. They said they'd have to come back the next day. They initially said they could do the installation in one day and it wasn't possible for them to do it but it was fine. The men were polite and respectful and the workmanship was excellent. Also, I received a lot of help initially. Once the team got on site, I knew what to expect. They gave me printed material and what to prepare for and things like that. ​It was worth what I paid for.

I always felt that Andersen had quality windows. We had a very large bay window put in in two and a half days. The installers were very nice people. They were knowledgeable, clean, and very respectful of my property. And they did a lovely job. I’m perfectly happy with them. I got a lot of compliments already, even from neighbors as they go by.

Renewal by Andersen, advertise they do custom windows-I have 3 windows that needed to be custom, they said "We can't do that. They are too small of windows". After my windows came in I was told it would be another 2 1/2 months before they would be installed because I live in northern Az and they don't have enough crew here to keep up. When asked to send a crew up from Phoenix, they said "No".

I have dealt with flipping houses and building custom homes, and Renewal by Andersen was more superior than any other window company I've ever dealt with. From getting my initial sales call to measuring and the install, it was the most impressive. There was a product shortage, and they were in contact with me a couple of times a week, telling me where my order was at, which I appreciated. The cost was horribly high, but after the install and everything that they did, it was worth it. The quality is absolutely amazing. I've recommended Renewal by Andersen, and my daughter just got windows ordered from them also.

We had Renewal by Andersen install a sliding glass door, a bathroom 4 by 4 window, and then we're having five transom windows. So far, we love its quality and we're very pleased. They beat the timeline. They were sooner than we had expected, except for the transom windows, but they've communicated that. They’re only half the project finished but they did some amazing work. They blocked areas off in the house, and when they did the slider, they were here but we didn't know they were here, as well as when they left. It was perfect.

I reached out to see if Renewal by Andersen would cater to my area as I live outside of the city in a smaller town and they were able to cater it. Then I appreciated the salesman when he came out and we were able to work with him. We only committed to half the project for now and we did the basement. When we cut egress holes into the concrete foundation, the installers came in. They had to phase the thing out because two were in backorder and so they did three windows while I was at work. By the time I came back, everything was cleaned up.

Renewal by Andersen was fantastic. Their customer service is so excellent. The products are amazing. I didn't even notice the effect of the windows so much until winter came. I have a really big house, so I only heat one side of it because the windows are so good, it doesn't get below 65. Also, the front door is gorgeous. It’s stained glass with a flower in the middle. It's really very elegant. As far as the installers, they were very pleasant and wonderful.

I've seen the products of Renewal by Andersen. They're very good. I got a front door and storm door from them. It was pricey, but the quality is excellent. I'm one of those people that believes that you get what you pay for. Their representative kept me informed of what was happening. There was a delay and given all the supply chain delays these days, that was not unexpected, but they were very upfront with it. The rep knew his product and the whole system from start to finish. There were no surprises.

Everything went well with the installation. We're just waiting for the screen to be added once it comes in. Other than that, everything was good to go. They were also very professional. They let us know everything that was gonna be taking place ahead of time, so we really didn't have any questions. Everything was taken care of. They got it right the first time and we appreciate that.

We liked the reviews on Renewal by Andersen and the material we decided to go with. They were also the only one offering that. Then I had some good references and recommendations from others. The agent that we spoke with and made the contract was very good and nice. We met with him earlier in the year. He gave us time. We told him we might call back because we were sourcing. Then, we ended up calling him a few months afterwards. We put a hold on it. He was close in the area, so he came by. As to the team itself that did the installation, they were very professional. They were very courteous given the circumstances of COVID. At the same time, they were answering all questions, and were very clear about what they're doing, the documentation, and the next steps.

We had both windows and doors from Renewal by Andersen, and we've been very pleased with them. The installers were very good. They were really thorough. They were available to answer questions. They were professional.

Poor customer service and definitely lost my business. I asked them to be sure to send me a designer/estimator who is fully COVID vaccinated since we are at high risk. They refused my request and decided not to take my business. As a customer, I control the safety of my family and my home. Businesses should be keeping in mind there are so many folks who are high risk and be ready to support these individual requests accordingly. Wow, is that worth losing business?

The place where I would put the window is in the shower so it gets wet. So, I knew that I needed something that would hold up and last. The sales rep was great and not too pushy. I was only looking for one window and it was easy. Renewal by Andersen was great as well and very clean. It was no mess to clean up. It was the smoothest home project I've done, so far.

The rep did a great job. Andersen said it would take three days to get the picture and double-hung windows installed. The tech did it in three and a half. So, it went a little bit over. But they didn't get started on the first day. They did a really good job all the way around. So far, the windows look good.

Andersen replaced several windows. The installers did the job well. They cleaned up after themselves so things looked good. The windows look nice. Working with Andersen was a good experience. If we had to do it over again, we’d do it over again.

Our house is 11 yrs old. Builder used Andersen windows. Within 5 years we had seal break on 4 windows. Andersen supplied the windows under warranty, but did not cover the install since they did not install. Fine. Now 6 years later 5 more windows have failed. Andersen is refusing to replace them claiming they can tell by pictures (won't send a service rep out) that this is not a product defect and they should not have even replaced the first 4 - that was just a 'good will gesture' (right - after we had to pay $1000's to install). They do not stand behind their products. We have been told that the aluminum strip they use to separate the glass panes does not work well in extreme weather - we live in Houston. Don't buy - they won't honor the warranty.

In the house we bought, half the windows we discovered were made by Renewal by Andersen and the original windows were not. We needed to replace the original windows and found the ones that match the existing ones. Their sales rep was a nice guy. He was unvaccinated, though. We had two windows and a patio door installed and the installation was great. They did some service while they were here too on our existing windows, which was nice. Everything's great.

We built a house in 1939 and my daughter lives there now. They put Andersen Windows in there and they're good. My dad used Andersen, too. Everything went fine with Renewal by Andersen recently. They did everything they were supposed to do, except on the windows themselves, one of them. He wrote it up that it doesn't stay up where it belongs. If you open it up, it doesn't stay where you open it to.

We had our windows and sliding doors replaced last winter. The windows are beautiful and doing well. However, when we began to actually use our sliding door in the summer/spring, the handle fell off. We called customer service who mailed us out a new set of screws stating that the problem was the length of the screws, and the screws sent were too long. We were expected to place the door handle back on ourselves. It seemed pretty straightforward but when the screws were too long, we called again and were told that we were sent the wrong set of screws. This time, we were sent the same size screws as last time. And, we were told that we would have to replace our handle ourselves or arrange for a partner to do it.

It took some time for windows to be made but installation was done in timely manner and the crew were very professional and friendly. I had a bay window installed which looks great. Total of 18 windows were replaced. They all look great. Front door was installed as well, love the color and glass on the door.

It was great working with Renewal by Andersen. They let me know when they were coming out or if they were delayed. I was in the loop all the time. One of the screens didn't come in, but even if it doesn't come till spring, it'll be fine.

Jon and Angel were professional from start to finish. Windows did take longer to come in but with the issues due to COVID-19 it was understandable. This now the our second purchase will never go anywhere else for window service. Thanks again

We had two guys putting them in. Listened to us and we listened to them. They were helpful and they told me what was going on and what they were doing. They put everything on the floor, cleaned the floor, the sills and windows. They did an excellent job.

Andersen's was very persistent in contacting me after I requested a quote which I was ok with. I was never given an actual quote after we made contact since I was told the cost per window was about $2800 which would be over 80k for my house if they were no more expensive than that. There is no way in hell I'm paying $2800 for a toilet closet window. Obviously I told her, "If that is your average price per window I'm not interested." I called another company who came out and gave me a quote, uses 100% argon in their double pane and it came out to about 1300k per window for the highest quality window, security windows. I'm super disappointed in my initial contact with this company and maybe their windows are that expensive but it seems like maybe the sales lady just wanted to go home and didn't feel like talking to me.

The process was a little long just because some things were on backorder like the screen. So, I still have yet to have that put in. Otherwise, the team that they sent out was great. They did two days to do the project and I love them. They were respectful to the home and kept me abreast on everything, of what could go wrong or what was wrong with the door. They called the proper people and everything got resolved in a good time.

We are so happy we chose this product. Had 8 windows replaced. Quality of material and workmanship is remarkable. We are a totally satisfied customer of Renewal by Andersen. This experience has been smooth in every way. We would definitely recommend this product.