Renewal by Andersen Reviews

I had one window replaced by Renewal by Andersen about two years ago and it's a nice window. When they called again, I said yes and purchased the slider type. I should have known because it was too expensive but I like them. The representatives were very good, polite and nice. The installation process was also short and the installers did a good job. I like my windows. They seem nice and the quality seems good. Renewal by Andersen was very good.

DO NOT purchase windows from Renewal by Andersen. It was my worst financial decision that I have ever made in over 70 yrs. It took them 7 months to install 12 windows. It is a total ripoff. The patio doors alone cost over $3,000 a piece. They measured one of the three patio doors wrong, so we had a boarded up window for over 5 weeks and now we have two windows of normal size and one much smaller. Every one of the 12 windows has a different shade of stain. The wood quality is very poor. Customer relations is the worst of any company that I have ever dealt with. DO NOT give them any money up front. One time they came to install the windows and they were not even close to the stain color we agreed on. The next time, they never showed up or even called. I could go on and on but I will leave this to close; if the windows they installed were in their showroom or with the salesman, they would NEVER make one sale.

We paid a bunch of money for six windows and a three-panel door. It took four trips to do the install and the door was not very good. I do not recommend anyone ever pay for their replacement windows. You can find a cheaper price with the same or better quality. I paid for one-stop shopping, thinking I would have no problems with scheduling or install. This was not the case. They came four times for six windows and a door. It took two months of my time to stain and finish the windows, if you don’t mind months of staining and finishing the trim maybe they are for you. Otherwise shop elsewhere.

I have spent over 12 hours texting back & forth. I have called numerous numbers to Try & speak with a live person. I have left 3 messages now, 2 for one,1 for another- STILL NO CALLBACK! Just had 2 windows put in & notice some caulking possibly in-between the 2 panes, wanted someone to check it out. Can't get a damn person to call me back. I AM VERY FRUSTRATED!!! NOT A HAPPY CUSTOMER AT ALL

I was looking to get new windows and I called my friend Diana who is a salesperson. She came over, did the whole spiel, and she was amazing and professional. I did Renewal by Andersen in two steps. I did my upstairs, and then I did my downstairs a year later. Everything that they said happened. The installation was very neat, and clean. It was a great experience. The windows are perfect! I’ve also given the salesperson's name to several people already.

I had one of Andersen's salesmen come out and he made a pitch. It was nice. We sat down and he went through the presentation and showed me how the windows are made. They told me the work would be done in a day and it would've been a day but they were missing a sliding glass door. So they had two different dates for the installation. But otherwise, it went real smoothly. I have a problem with my kitchen window though. It has a little crack along the edge and I called to complain about it but I didn’t get anywhere with anybody. But apart from that, the quality has been good so far.

Renewal by Andersen product and service is top quality. The salesman, Scottie **, patiently helped us carefully make all of our selections. The measurement tech, Robert **, reviewed all of our selections with us carefully and helped us incorporate some changes to our order. The installation team worked diligently and carefully to install all 18 windows and the front door. They really have their installation process perfected. All of this from start to finish made for a very positive experience.

We have had for installation dates on the third installation date. They call the night before and cancel that said they could not find all the components. Then they rescheduled the fourth time. Never showed up never called. We caught our cells person. We called South Bend operations manager. They know nothing. The next day The general manager calls us. They have not even made our windows yet. We are doing two phases of windows. They offered $100 off the second phase which is a Nother $10,000 and windows. My boyfriend told them he did not know if we was even going to use them again. We have already made a payment on our first phase of windows which is also $10,000. General manager told him he would take $500 off this order. Can’t wait to be done with them.

I was looking for bids on a simple kitchen window and door replacement. After speaking with a customer representative, I was told that in order to send someone out to give me a quote, they needed to meet with both me and my husband. I demurred, stating that (1) he has a difficult schedule to work around and (2) the project is solely mine, from both a planning and fiscal standpoint. I was told that because of the number of choices and price points available for review, they insist on both partners being present at the consult.

Renewal by Andersen came to offer the best explanation of what they were going to do for our front door. The salesman was very clear in his explanation of what the door would accomplish and how sturdy it was. And then, the workers were very polite and cleaned up after themselves until we were satisfied. The door is very solid. We were looking for a secured door for our front door, and they did a fine job.

Renewal by Andersen wasn't the lowest among several quotes that I got from window retailers but in my estimation, we had the best product so we went with them. The people that came out to measure, and those that came and installed the windows, including the gentleman that gave us the initial quote did a great job and were very professional. The windows are for a church and they're very specialized. They're for one very long channel that is about a story and a half. The church was built in the 60s and it had aluminum frame windows before. They took everything out and they had to manufacture the windows that would fit into those channels. And it all looks great.

The guy at Renewal by Andersen was excellent to work with. He stepped out and gave us a moment to talk about the decision. It was awesome since we were sitting there under pressure and we had to make a decision right away. We’re very pleased with him. By that time, we’ve also heard a lot about the Andersen windows. Plus we really liked the option they gave us. It’s the two-years-to-pay with interest-free. That attracted us a lot. We financed through them and they took care of everything. They sat right here and it was easy. We didn’t have to leave the house.

Fourth project we have had done by Renewal by Andersen and we couldn't be more pleased with the results. Dan ** our design consultant provided his expert product knowledge to us for a custom round window and a replacement patio door installation. The end result was AWESOME! Thank you Dan and Renewal by Andersen for a most professional job.

My elderly mother was sold several $1800.00 a piece plain casement windows for her 16×80 TRAILER. They took advantage of her for sure! Had them installed and the South and West facing ones warp in the heat. You cannot shut once open. They are closing now because we are getting cooler. Andersen’s solution is to put handles on the bottom so they can be opened. Says "the windows just do that" So, they warp? Not impressed at all, these things were horrible to deal with all summer. For $1800.00 they should lift with one finger...Run from this company.

My mom had a doorwall installed by Renewal by Andersen. Their rep told me when she would be there and was really punctual. She was very professional. She came in, did the measurements, told me what to expect, then followed up constantly to make sure that the installation was satisfactory. She then followed up after the job was done. The installers were in and out very quickly. They made sure everything was covered and cleaned up when they were done. I like the doorwall and it's good value. I'd tell friends that Renewal by Andersen would be a good phone call to make.

Caveat emptor certainly applies to this company. I met with a sales rep (Brian) in early March about replacement windows. After we reached a deal I paid one half of the cost that day with the balance due upon completion of the work. Windows were installed in early to mid May but the installation crew could not finish the external trim work that day (did not have proper tools/equipment) and said another crew would have to do the exterior trim work at a later date. In a week or two another crew (different technicians) arrived at my house to do the exterior trim work. At this time I paid the balance due.

Don't believe the sales pitch. The windows may be better than others, but air comes in at the bottom of my hanging windows where the sash meets the frame. And it took two installations, the second replacing all the windows to get where they are today. Three crews came to work on the replacement of all windows, one door, and putting a new window in a kitchen under renovation, which involved closing one up. The first crew installed the kitchen window but couldn't come back for the shingling so a second crew came, not knowing where the first crew left off and unprepared (they picked up nails on the way so were hours later than expected). They used one nail per shingle and didn't leave space between them so within a few weeks they'd buckled.

I interviewed a couple of other companies and they were a lot cheaper window-wise. Renewal by Andersen was a little pricey but we had them before in our other house and their product lasted really good. We like the quality and the way they were made and trimmed. Recently, we had all new windows put in. The salesman told us about the different windows, how they would trim them out and what window we should go with. The trim work and the oak around the windows look good and it didn’t take them very long to do the windows. One of the cranks wasn’t connected right on one of the crank-out windows but they came back and fixed it within a week.

I've used somebody else and they did an okay job. Somebody told me about Renewal by Andersen and that they were good. Renewal's rep came in, quoted us, and he was a real professional. I was impressed from the beginning. We replaced a couple of first-floor windows and got double hung replacement windows from them. I live in an old house, and it's a real tight fit. The timeline that they gave was right on the button. The installation process went clean as a whistle. The installation team got down to work and cleaned up after themselves. The windows are quality product and better than the other windows that we got. Renewal by Andersen did a very good job.

To all Renewal by Andersen customers – presents and potential customers: I would like to share my very disappointing and bitter experience I had with Renewal by Andersen company, located at 9825 FM 2920, Tomball TX 77375. All things were great until the moment when Renewal by Andersen was supposed to fulfill their great warranty promise of “20 years limited warranty for glass”. Many companies do promise great warranties for their products, but few abide by what they promise and demonstrate solid professional integrity and healthy business values and ethical norms. Fulfilling a promised warranty represents the turning point that sets apart good and reliable companies from the rest.

I went with Renewal by Andersen because of the positive reviews and the expectation of a no hassle installation and great product. My husband has been very sick and I didn't want to deal with contractor or product problems. We spent over $8k for a slider and triple pane window only to have problems with leaks in the center stationary window. I am on a board at a condo complex and am well known in the community and am always being asked for recommendations, which I give as a unit owner not a board member. I will NOT recommend Renewal by Andersen to anyone and have advised others that are looking to hire them that they should just use regular Windows and a local contractor, saving the extra $s, since I guess there is really no difference in terms of the problems.

The sales representatives from Renewal by Andersen came to talk about their product and they did it in a way that appealed to me. They were good and they knew their product well. They have a very high quality product. We got two sliding doors, and then replaced all the windows in the house. We were happy with the sales process. The installation team did a good job. It was a big job because it wasn't just popping out the windows and popping them in. I had really old windows, so they had to cut out the frames, put in the new windows, and build new frames around them. But the people that they've sent to do that work have been very good. They solved the problem that they were there for. While they're there, if there's something else that you'd like to have them look at, they look at it. Renewal by Andersen has the best windows and they support their product really, really well. I'd recommend them.

The salesperson from Renewal by Andersen came in and showed me something amazing. The guy put a torch against the window sample and put it down for three minutes, and the other side was still not hot. I said, "Wow." I had some doubt at that point, but once they installed the window, it worked that way. I purchased the top of the line of the window product. The glass is special and it was a customized window. The installation process was amazing and they did a wonderful job. I was very surprised because one piece of my window is about 400 pounds and I had no idea they can do that, but the two guys did it perfectly. They also did a wonderful job cleaning up everything. It was a very clean install. They told me how long it was gonna take for them to build and they did it right on time.

I had Andersen windows and I was pleased with them. Recently, I got double-hung and slider windows from them. Their rep was knowledgeable and he explained the products. The price was also reasonable for what I got. Then the installation took three days and didn't take long. I really like the quality of the windows. They're very efficient and they've made a difference in both the heating and cooling of the house. I was satisfied with my experience and I would tell others that Renewal by Andersen is worth the money.

Our neighbors purchased from Renewal by Andersen and they were happy. We purchased double-hung windows from them as well and every one of the representatives were very professional. The team was very conscious of the fact that we had children who lived in our home, so they were very careful about flood safety practices. The installation process went well and the quality of the windows are very good. We're happy customers.

I got slider windows from Renewal By Andersen and the cost was a little bit more. However, the quality of the product, the professionalism and the way they went about the installation were the reasons for the additional cost over most normal products. When I chose Renewal by Andersen, it was because of the fact that their reps came to my door, they seemed very professional and answered all my questions. The salesman was very knowledgeable and the lead guy from the team of Russian installers checked with me often. He was courteous and asked me how I wanted various things. The other installer did the work in the middle of the snowstorm.

I liked Renewal by Anderson’s product the best over that of other window retailers. Even though it was more expensive, I figured it would be better in the long run while I was living there and then it would be better for resale of the house later. I went online and got an appointment scheduled with the reps. They came to the house and went through their spiel. I purchased seven windows. Two of these have a thing that makes the window open to see through it and the rest are sliders. After that, I was in contact through email and via phone call with the main rep that they sent over until the windows were installed. He was knowledgeable and good. He was also there on the day of the installation and he followed up a couple of weeks after everything was done.

Replaced picture window, specific request for dark wood color grids, came in natural wood. Called salesman said to pay 1/2 of bill & would get the 2 incorrect side windows replaced. The middle window was just glass & that was fine. Six weeks later they arrived as I was leaving, so I stayed. Just as they were about finished I saw they replaced the plain middle window with natural colored grids & 2 side windows with the dark grids. They replaced the middle window to how it was.

Renewal by Andersen had a huge sale and we got a notice about that online. The rep was wonderful and very accommodating. He answered all our questions and he tried to get us as many deals as he possibly could. We purchased two front sliding doors from them. They told us that they couldn’t get us in for another month or so. Then the installers came and put both doors in. They came in the morning for the installation and they were still here when I got home from work, so it took all day.

For a company that prides itself for the best experience, don't believe it. The salesman who claimed to be the Project Manager, failed to submit the proper work order for my bay window seat and it took 2 months to get the proper color window screens because the salesman FORGOT to order the correct ones. He also did not follow up to confirm the project was complete. It took several calls by me to speak to someone other than the inept salesman. After another month I had to call to see if the screens were in. They were, but no call from them. Very poor customer service. I already discouraged a neighbor from going through Andersen and will continue to do so.

The service we received from Renewal by Andersen was exceptional. We did business with them because of the way their products are made and we bought replacement house windows. Their reps showed us the product and the interactions we had have been exceptional. The installation process went quickly and smoothly. The crew was respectful of us and the house. The windows are great and the quality is what I expected out of what I paid. They reduced the sound coming in from outside and they helped lower the heat of the house this summer.

The salesman from Renewal by Andersen was very thorough and knowledgeable, and I liked him. He was professional, friendly and nice too. The windows were quite expensive and I think it even wound up being more expensive than he quoted. But I knew that they were good windows and I would recommend them if you have the money. I got the big grand window that has the round top on it and the installation went great. The team put up the little tent and they let me take pictures of the inside of the rotting wood, which they fixed. They took care of everything and everything was good. We had the window in for about a year before we moved, and it was great. I wish I could have enjoyed it a little bit longer.

We purchased a new home and these are the windows the builder chose to have installed. Everything with the windows seemed to be going just fine until we started to notice water on the inside window ledge during heavy rainstorms. We reached out to the builder who sent us to the manufacturer. Reached out to the manufacturer and sent them several pictures of the window. After several calls to try to have someone look at the window. After they received my last picture that showed the window had window film on it - just a simple window cling no adhesive was put on the window. I'm told this has voided the warranty. I guess curtains may have voided the warranty too. Ridiculous response from a well known established company. Buy windows somewhere else. Anything to get out of a service call.

I had Renewal by Andersen put new windows in our home. I liked the cost of their products and services so I purchased from them. Their rep gave me all the information and answered all my questions. He touched base with us a couple of times before the installation. During installation, Renewal's guys were here for two days. They worked late as they had a lot of windows to do. Also, they left the house as clean as could be. I was very satisfied with the product and I would recommend Renewal to anybody.

The Renewal by Andersen rep was very thorough and he covered everything. He had samples, answered all my questions, explained how things would go and when it was time for it to happen, he kept in touch by phone. Also, the installers were very professional and polite. I purchased a front door, sidelights and a rear sliding patio door from them. They did their job very well and they made us aware when they were finished and had us check it. Renewal by Andersen exceeded my expectations and I’m very pleased with the company. Give them a call. For sure, you won’t be disappointed.

I’ve always had a good experience with Andersen. I purchased a big patio slider and a dozen double-hungs, and the timeline I was given was very accurate. I got an older rep so he knew the business, as opposed to a young one that's just learning. I knew what I wanted, and he selected from the products available to match what I wanted. The quality is top-line and the installation went smooth as silk, though there was one issue that came up when the windows went in. It was cold outside and when it was time to put the screens in during spring, they were a little bit too big for the space. So, I called and they sent somebody out. They agreed to replace them with no charge to me.

I liked the presentation that the young man from Renewal by Andersen gave me and I liked the way the windows are under a longer warranty. And just the whole window situation was better than any other companies that I had investigated, so I went with them. I had the whole downstairs replaced and I had a good purchasing experience. They gave me a date of when they scheduled the replacement and they were prompt. Then they came in and did their thing. One of the reps I worked with was a very nice guy. He was very friendly and when I needed him, he was there. I called him multiple times and if he didn’t answer me back, he certainly got back to me the next morning. So, he was very good. For the installation, they came in the morning and left around 2:00. I would recommend Renewal by Andersen.

Unfortunately this was a horror story from day one with delays poor workmanship lazy work crews and Andersen’s lack of quality control. It was finally made right with the second crew they sent out but the whole experience was such a hassle and time consuming effort that I cannot recommend this company even though we like the windows and believe they will last the twenty years. Andersen says they will. I only because Andersen does not manufacture its own windows. The double pane windows are ordered by Andersen from a subcontractor in Minnesota. You can order your own windows and hire a contractor to install them for half the price we paid to Andersen. So save some money and don’t put your hard earned dollars in Andersen’s pockets. They are a rip off!!!

I was in need of new windows in my home and decided to get an estimate from an individual from Andersen Renewal who was going door-to-door setting up times for someone to meet with homeowners. I told this person that I only wanted an estimate and will not be buying until I am through getting estimates from several other companies. He said this would be no problem and he set up a time for a salesman to come to my house. When the salesman came he made a lot of small talk trying to be like some long lost friend. I didn’t want to be rude but I just wanted an estimate so that I could get on with my day. The salesman began his pitch and went on and on as to why I should not buy vinyl windows. He must have talked for about an hour, and 85% of his sales pitch was talking about how bad vinyl was; the remaining time he talked about how great Andersen Renewal was.

I replaced eight windows and the patio doors. They’re double-hung and insulated. They are very expensive but they are very lovely. I got them from Renewal by Andersen since they were the ones recommended by our building or condo association. The rep I talked to when I purchased them did a very good job of selling and at the time, I was in the mood to buy because everybody else was replacing their windows. During the installation, they said it would be done in one day and it was. But on the day that they first came out, it was about 20 degrees and the man who got there first had to leave. It’d be too cold if he were here, so I never saw the foreman till later. I had a call and he came back. So far, I hardly ever use my new windows. But the one on my bedroom is a little easier to open than the one I had before. And I open the patio doors about 50 times a day, so that is wonderful.

I bought one window from Renewal by Andersen. They have a great reputation and it was one of the approved providers of windows in the condo I live in. I made a phone call and a sales rep came out. She was very thorough. She said someone would call to verify the order the next day. Then, shortly thereafter, someone called to confirm the location. Someone came out and looked at it to make sure it was all written correctly. Then, it was installed and it took them just an hour to do that one window. It was certainly more expensive than I had assumed though. But I would use them again.

From the start, we had such a great experience with Scottie our sales rep providing information and working with us to provide the best windows for my house. When the installation crew showed up, I was greeted and did a walk-thru with the lead man, Chris and then the crew got started. Chris and his crew did a fantastic job! They take pride in their work, and the results are amazing.

We just bought this house and its windows were old and falling apart. We decided to replace 11 windows and we went with Renewal by Andersen. Their reputation was excellent and when we looked at reviews, they were extremely positive. They also offered the kind of windows we wanted. We got slide windows, a really big picture window, and our slider in our living room. Renewal by Andersen's reps were very prompt with the replacement and the woman we worked with was very knowledgeable. She was a great salesperson and made us confident that we were getting a good product and that the installation would be a good one. The installers were professional and clean, too. They did a good job and we love the windows. They're great.

Our original windows in the house were all from Renewal by Andersen. I saw an advertisement in the Sunday newspaper that they were having a special and I got a front picture window with the two sides cranked out. First of all, a gentleman had made an appointment to come with me to explain what they would do and how they would do it. Thereafter, the next gentleman that came measured the window. The day the two gentlemen came to put the window in, they constructed it right out in the driveway. It was quite interesting because they put up weighted poles in my living room. Then they had a huge sheet of heavy plastic and blocked off this area where they would be working so that dust and debris wouldn’t go on to the rest of my house. I was pleased with the quality of their work. The installation went very smoothly and they got the window in.

Hearing about Renewal by Andersen through good advertisement has helped when I chose them for a front door purchase. I also like their professional installation. They gave me a timeline for how long the door replacement would take and it really extended past that. It took a couple of weeks longer but I really didn't care that much on that. Still, communication about the readiness of the door could have been improved. If they were gonna be delayed, I wish I would have been informed of that.

The consultant from Renewal by Andersen came over and was able to explain to us very briefly the kind of product that we were going to get. We liked the way he explained it to us and that made us decide that it was the right product to get. We considered other brands, but we went with the quality of the materials that Renewal is using. That was one of the points that we were really considering, something that's reliable, and we were hoping that the company is also reliable that if I have a problem in the future, they will be able to service me and guarantee the product that they are using.

I was looking at a few window retailers and I was gonna call Pella and Wallside. Then I happened to call Andersen and my interaction with their rep was a positive one. There was no high pressure. He told me that the price was the price and that they didn’t haggle. He also said that if I signed up that day, I’d get an additional discount. I paid right away and the other half of the price is due in December of 2019.

We had to have our front window of the house replaced because it was the original window when the house was built 51 years ago. The wood was rotting on the outside. We went with a new bow window from Renewal by Andersen and it's wonderful. I've always seen the commercials and we would rather go with Renewal by Andersen than Evergreen or any other competitor. Renewal has a better name and quality. However, the guy that was gonna come out to do the measurements never showed up. Also, when I tried calling the customer service number, I never got a hold of anybody that day and kept getting the recording. I have a part-time job and I was calling them from work. I was getting very frustrated because no one was answering my calls and letting me know why the guy never showed up. Someone called me the next day and they scheduled someone to come out right away the following Tuesday.

I purchased sliders from Renewal by Andersen upon the prompting of my wife and we liked the overall quality of the products that we received from them. The reps were forthcoming and answered all the questions that I had. The installation process was very quick and painless. They had given us a timeline on how long our window replacement would take and they completed it on time. I’m gonna buy more windows and I'd like to know what kind of discounts they're gonna have in December.

My brother-in-law bought some Andersen windows and put them in himself. They were great, so I figured I'd get Andersen windows as well. I had my windows put in and they were outstanding. I also had my windows put in in the front door and back door or storm door and everything was great. There were two different times for the installation but each time, they took just one day for each contract. I did it when I had the money. I had the windows put in then the doors. A rep came, measured, and gave me a date. Then the others came in and they were great too. The two fellas were outstanding, courteous, and cleaned up. I had the same guys put in my windows as my doors, and everything went smoothly.

I was looking for the composite windows specifically. I didn't want vinyl anymore because I had it and I like the composite idea better than the fiberglass, and Renewal by Andersen is the only one that has it. The salesman was good. I wasn't high pressured by any means. I didn't feel like he tried and got me at the end by offering a little more of a discount if I have ordered right then. Also, he knew what he was talking about. I like that he had the samples there to look at and I'm sure they were the best of the best and were perfectly functioning.

It seemed like it was gonna be a quality installation with Renewal by Andersen and I had experience with their products in the past. We had a sales representative come out, make their pitch and we decided to go with the windows. Shortly after that, another gentleman came out and did the detailed estimate. Then, we had the three installers come out. Everybody seemed very professional and down-to-earth. There was no hard sale, and the installers were excellent. There were things in the house which were not necessarily level. The installers were able to level everything out and make it look like was even wrong inside or out. They did an excellent job.

I walked by Renewal by Andersen’s booth at The Big E last year and I talked to them. The rep I worked with from Renewal by Andersen was polite and very knowledgeable. He spent close to two hours talking with me. I bought the double-hung windows and the installation was completed within the timeline provided. I felt so bad for the installers out as it was minus 7 degrees during the installation but they did what they were supposed to do very quickly. They were very professional and they did a great job. Since I live in a historic house, the window replacement had to be custom-made. From the outside, they look identical to the old windows that were on the house which is a big deal. I wish I could afford to do the other 30. The difference that these windows made this winter was huge and amazing.

We needed a Patio door and Renewal by Andersen has been around for a long time. Their reps were all great and knew what they were doing. Anything I needed to get done, they got it done. They completed the project within the timeline they gave us. It took six weeks for them to come out and the installation was great. The installers were fast and finished in three hours. Moreover, the work was good. We had gotten French doors that open like regular doors. Its quality is great. If something wasn't working properly, they came out within two days to fix it, which was good. I would recommend Andersen to anybody, over a lot of companies.

I had 20 windows which slides left to right and some sliding doors done by Renewal by Andersen. It was the resale value of the name on the window that made us go with them. Their rep gave us a quote and told us everything that was gonna happen, which went pretty much as he said. I made a big deal in telling them that I needed it done right, and they sent who they said was their best guy out. He might’ve had one other guy with him one day. But for the most part, it was just him and he was great. Although the sliding glass door is questionable, the windows are great. If anybody could go with Renewal by Andersen, do it.

I had damage to the sills and a little bit of damage to the mullions. The weather sealing was failing too so I needed a full window replacement. However, the company that provided the old window went out of business and any repair parts were unavailable. We had a sales rep come out who impressed us the product. Then, we had a window guy come out to double check the measurements and got a double-hung from Renewal by Andersen. But we had a one-week slippage from the original schedule because it was downpour. And unfortunately, the day that the replacement was done was the coldest day of the year. It was below zero and with two guys working on this huge window open to the outside in my house, we were freezing. But things went smoothly. They did do the job within the time frame that they said it would take. However, I had to have them come back and fix a piece of siding that was not properly nailed in place.

Door handle and hinges aren't a matching set. Door will not stay in open position after install. Handle is not as depicted and hinges have some pink hue to them. Complained multiple times and same excuse was used about everyone being at a conference out of state. Salesman out on surgical leave. We just want the handles and hinges to match. Contact said they could paint them so they match. Drop $8K on one window you expect better. NOT GOOD!!

With Renewal by Andersen, you’re paying a premium for the product. And dealing with them was very positive. Their professionalism and knowledge of the product are very good. When we changed the order, the rep was able to keep all the terms and financing the same. Then the installation team came in, installed the double-hung windows, and cleaned up. They were highly efficient.

The Renewal by Andersen rep was a very pleasant young man and he told us everything we needed to know. He answered any questions that we had and he did a great presentation. We liked the workmanship of it and their lifetime guarantee. Then they gave us a timeline and kept with it and the installation went smoothly. I’m very satisfied with the work they’ve done. The two guys that installed those patio doors did a great job and they were very diligent about cleaning up afterward. They did it very quickly even though the weather was messy outside. I’m very happy with it.

The reviews online for Renewal by Andersen were good and the products were exceptionally good so I got one picture window and three double-hung windows from them. We had a little bit of a snag at the start, but Renewal sent a slightly more talented team that came out and they handled everything very professionally. They were very conscientious about my concerns and their clean-up was superb. They were upfront about everything and quite prompt in getting it finished. So, it was a very good experience. Cost-wise, the windows were pricey but I’m pleased with the quality and it will help the resale value of my house when that time comes. Also, those windows are helping my heating and cooling bills. I shop carefully and Renewal was at the top level. That was the quality I expected to pay for. They are worth the price and I recommend them.

I looked at two different manufacturers, Renewal by Andersen and Pella. I liked that the Andersen windows were made of rigid Fibrex material and not to mention the 20-year transferable warranty. I replaced all of the windows in the second story of my home plus two of the windows downstairs. Andersen's rep was awesome too. He was very clear about everything and all seemed accurate. I appreciate the straightforward approach as that's very important to me. He had all the information on the windows. He brought specific demo windows with him, put on a good show and explained to me just how well his windows were. It was just that the windows were a little pricey.

Our windows fogged up between the panes within the first 5 years. We did not realize they were under warranty until now. We contacted Andersen and were offered a full price quote on replacements. That's terrible customer service and why would anyone want windows from them after that? Do yourself a favor and buy Pella windows. Andersen is not a reputable company and the manager namely Molly was useless and condescending!

Salesperson came out with a male trainee, he did his spiel for an hour plus. First ten mins into his speech, the new trainee fell asleep on the couch for 30 mins until the older guy made him go to the truck and sleep, really professional and such a motivated individual wouldn't you think? Haha. Older guy lifts up a huge black suitcase on my new couch. At first I was shocked, I wouldn't do that but didn't say anything. After we were talked into 2 windows were almost 6 grand and I signed the contract I looked at my couch and 3 black tar spots and gray dirt dust all over it where he and the trainee were sitting. I flipped out. Had to steam clean it.

Renewal by Andersen in Denver CO - I have been trying to help my Mom with her Andersen order. She ordered a window and a patio door from them, then hoped to cancel one of those. She called and had an awful time reaching anyone in person. When she left messages, no one called her back. I tried, and had the same experience, I had to make multiple calls, all over the place, and lots of emails, just to get their "customer care specialist" to call the customer. They have multiple departments don't coordinate well between them. They completely failed to provide customer service. Their product is overpriced, but I hoped they would provide competent service to compensate for the high price. As the customer's adult daughter, I have had to work very hard to get this company to communicate with their customer. They have been a great disappointment. Don't go with Renewal by Andersen.

A representative came to my door and knocked incessantly until I answered. He was egging on my dog through the window so that my dog wouldn't stop barking. I have health issues and am pregnant and was enjoying a much needed Sunday afternoon nap. When I answered the door and told him, "No. Whatever service you are selling, I don't want it. I was asleep. Just... No." The guy called me a "**" then turned and walked away. I told him that was unacceptable and who exactly was he with because I was calling his boss. He wouldn't tell me and actually then ran away from my house. He left a note on the neighbor's door and I recognized the handout and name so I knew it was him. Calling Andersen tomorrow. The guy should be fired because: Let me get this straight. These people come to my house, knock on my door, then call me names with obscenities attached? Double NO for these jerks.

Andersen was a little bit more expensive than other brands but we chose to go with them for its durability. It also seemed that the quality of the product, overall, was better than the competition. The salesperson was very knowledgeable too. It was not high pressure and he talked with us, not at us. We recommended him to close friends of ours and they ended up buying windows for their home through Andersen as well. That was how much we liked him in terms of how he was interacting with us. It was a good experience.

I purchased four 3 ft x 4 ft double hung windows without grills and one 6 ft x 6 ft picture window with safety glass (no grill). The initial verbal quote was approximately $8,700. After the final measurements were made, I was told that the extra stucco work to the exterior would be an additional $600 bringing to total contracted cost up to approximately $9,300. I put a $1,000. deposit on my credit card and signed the agreement.

I’ve done some research and the customer satisfaction for Renewal by Andersen was high. They have a good reputation and the product itself was a very good quality. I've had a good interaction with their reps and our salesperson was very thorough. He gave us a lot of options. We purchased a door wall from them and it's like a sliding door. It was a positive experience. We’ve had a lot of different contractors in our house before and these guys from Renewal by Andersen were great. Their work was top-notch and they completed the job within the timeline that they gave. They also cleaned up after themselves and were very efficient. It was the best experience we’ve had somebody working in the house.

We have Marvin’s in all the other windows. We had chosen Marvin over Renewal by Andersen because we have a sliding window. And we liked the Marvin better when we put those in. Renewal by Andersen was updating their windows at that time. So, we've replaced all the other windows and we’ve been doing things in bits and pieces. This is the last bit we had and I bought a built-in Marvin and Renewal by Andersen. I preferred the Renewal by Andersen window now that we did their sliding window and I went with them because their price was better too.

I used to be in real estate and I have a degree in architecture. I’m building materials-savvy, too and I wanted something that was name-brand, so I went with Renewal by Andersen. Their windows are expensive and rather than going with a cheaper rate to hurry up and get windows put in, we took them by project. We did the front first, and then the different sections little by little. I’m really pleased that we decided to go that route. We also had a very good relationship with their two sales reps. Each person we dealt with has their different styles and they were understanding and helpful. Also, the timeline they gave me was okay because I had taken time to come up with the money in dealing with the new payment.

My father owns a sliding door by Renewal by Andersen. It's one of the best and smoothest sliding doors I've ever seen. I got three quotes and Andersen's price was the most reasonable and the lowest. I bought two sliders from them. They gave me an accurate timeline and how long the installation would take was accurate, too.

I had Renewal by Andersen install all my windows. The cost was a little steep but the windows are of good quality. The rep was very polite, like the men who worked on the windows. They answered my questions and explained things to me. Also, they did the work according to the timeline that they gave me. However, when I call them, I go through too many different numbers and they tell me to call this and that. Still, the crew worked fast. It was winter time and I told one of my friends that they were coming. That friend asked, "At this time and when it's so cold?" I said the same thing as well. But when they came and they did the work, it wasn't a problem at all. I was downstairs cooking and they were upstairs putting on windows.

Andersen installed Replacement sliding doors for our patio. Less than a month, the door handles became loose AND FELL OFF! I called Andersen (they only had an automated phone system) and left COUNTLESS messages telling them the problem, asking them to please contact me to set up a time when someone could return to remedy the problem. This occurred in May, it is now August and still no one have bothered to return our calls. They were extremely communicable when during actual business with them and charging over 6,000 dollars for their service. After that...NOTHING!!

Renewal by Andersen's reps have always been very nice. They were very knowledgeable and we really liked working with them. The installation went really well. We've had windows done by them before and had gotten the same crew that we had the first time, so we were really happy. We already knew the guys and they did a really good job. We had picture windows installed and we love them. The cost was a little higher-end, but at that point, we were willing to spend the extra money because we knew the quality that we were getting. Plus, we had gotten some good discounts. I'd recommend Renewal by Andersen.

Renewal by Andersen did a previous install for my house and I like the reputation of the brand. Most recently, I got a bay window and a three-panel window from them. When I bought the house, we started replacing windows and this was the last we had to do. Andersen's rep understood his products well. He knew the differences between all the options and he was able to explain them. The cost was significantly higher than if I had gone to a regular retail place but I knew that they were gonna do a good job, plus they offered 0% financing. So, it was a trade-off. Also, I was gonna have a good product and a warranty from the manufacturer.

We got five different windows of various sizes from Renewal by Andersen and they have been amazing. It costs significantly higher compared to cheaper windows but you get what you pay for. There's a lot less heat that comes through and a lot less energy escapes through them. Also, their rep was really nice and he knew his stuff. It was just me and my kids here when he came up. He did the whole demo while the kids were with us and did a good job interacting with them. Both of my kids were under three and he was showing them too and he let them play with his tools.

I purchased the windows with the composite from Renewal by Andersen and had good interactions with their rep. He communicated well and he knew the product. Also, the pricing he gave was reasonable. The installers arrived here in the morning. They set out the material and laid down the cloth. They covered everything so nothing would get dusty or dirty, other than some of the windows. They were on time with installing the windows and it was done as quickly as possible. All in all, the installation took about six to eight hours. They cleaned up everything afterward and vacuumed, so everything was put right back in place. I'm satisfied with the quality of the work and of the windows.

The rep from Renewal by Andersen came to the house and they had a good product, so I went with them and purchased a sliding glass door. I knew exactly what I wanted and signed the contract, and we set a date. Somebody came out and measured the area, and the order was placed. Then they delivered the door and installed it on time. The product was pricey but it was great and well worth the amount of money that I spent.

I’ve had Renewal by Andersen for years and I knew exactly what I wanted, which was to match the rest of my house that all had their windows. I had them do a double-hung window and they kept the timeline that they gave me. The rep was wonderful, great, very knowledgeable, and accommodating. My interaction with him was wonderful from start to finish.

We purchased double-hung windows from Renewal by Andersen and some casements too. Their reps cleaned up after themselves really well and did a good job and it wasn’t a huge issue with them just traipsing all through the house. They ripped out all the old windows and carried in all the new ones and clocked it all up. Plus, they did it in the time that they said they would. The new windows look nice, they work really well and they're a lot better than our old ones. We used to have a lot of condensation and these don’t. We like Renewal by Andersen and we had a good experience with them.

We have Renewal by Andersen windows that slide up and down and we like them. Their salesperson was great and right on time. Their installers were also on time and very courteous. They cleaned up everything when they left and they did a great job.

Ordered replacement windows with a price and schedule. Windows mismeasured requiring remanufacture. Second time mullions improperly located requiring another reorder. Last 3 windows again mid manufactured requiring another wait and reorder. Each time installation crews came out, they did not have all material required or all manpower required to complete the job, necessitating more waiting and rescheduling. So far, the job is 7 months behind its original schedule and not yet complete. Renewal by ANDERSON Orlando did not do anything to overcome the extraordinary impacts they kept putting on us from our home being de-constructed for so long and requiring countless adjustments to accommodate their material and manpower limitations.

I already had Renewal by Andersen windows on the house and I needed a door in the kitchen area. I got a swinging door and a three-panel glass area there but a swinging door is on one end of it, so it had to be custom. The sales rep explained the product well and he had an Air Force background which was impressive. The installers were very timely and the installation itself went very quickly. We're in an area where it gets cold in the middle of winter and they were opening the wall on the back of the house, so it would’ve been unpleasant to have that open for eight hours. The installers had the old one out and the new one in and they’ve taken just half an hour. Then they spent the rest of the day trimming and putting it. They did a good job and I would recommend them.

I’ve had Renewal by Andersen before as my retailer and I've known the quality of their products, so I chose them again when I bought the door for my house. I've had the door for six months, but within a month after they installed it, the lock was bent and didn't work. Renewal told me to buy a replacement key and I did, but this key didn’t work too. It took them almost six months to get the door to lock. That was disappointing because I really liked the product but they had a lousy follow-through.

We have Andersen Windows and when we needed replacements, we looked up who installed our windows and went with Renewal by Andersen. We replaced 12 windows and they did it all in one day. The windows are great and wonderful. Renewal by Andersen's reps were very professional, friendly, upfront, and provided a lot of details. But they took all the blinds down and the guy who came out couldn’t figure out how to put them back up. So, they told me to get someone for that and that they would reimburse me. I’ve been trying to call Michelle, their rep, and leaving her messages on how I can get reimbursed. But it's been a couple days and I haven’t heard from her. Other than that, I would recommend them. The product and the people that I worked with were great.

Renewal by Andersen put in a slider for me and that was great. The next time, they came to give us a price on a bay window, but it was too expensive for us at that time. When we went to Home Depot, we saw the Andersen doors but we weren’t sure if these were winterized where we live in New Hampshire. So, we called Renewal and the rep that came by was phenomenal and explained everything up to the core of how the door was built.

I liked the product that Renewal by Andersen offered and they gave me the opportunity to get financing for my windows. The initial representative showed up and she did a preliminary survey of the windows that were needed. She discussed the product line that they offered, and we discussed the contract and financing. Once that was done, it took a few weeks for them to come out with an outside installer representative who did the final measurements, and a few weeks after they came in to install the windows. The installation crew took care of the whole job in one afternoon. They did a phenomenal job and were very clean, professional and efficient. I had the opportunity to keep an eye on them as they were installing the windows and I was happy with the quality of work they provided.

When I took a home improvement course at a local vocational school, both guys that were doing it, one was a plumber and the other one was a carpenter, recommended Andersen windows. One of the guys that I talked to said that he put Andersen windows in for 20 years and he never had to replace one. He isn't somebody who worked for Andersen but somebody that buys them and installs them as part of his business, and that was a big selling point for me.

This is a followup to an earlier review of the design consultant/sales associate, JC **, whose performance was exemplary and who I gave a 5-star rating. The new doors and their installation were top notch, as was the efficient demolition and removal of the old doors and refuse from the job site. The only complaint I had was an apparent breakdown in communication between the job schedulers and the workman. Although I provided explicit instructions regarding security protocol at the residential complex at which the installation was performed, specifically, never leaving the security gate open or unlocked while unattended, the information was either not communicated to the workman or simply ignored.

We had Renewal by Andersen install our front picture window. My old one was shot. I've put in windows myself before but this one was a big job for one guy to do and I couldn’t expect my wife to help me with that. I knew Renewal by Andersen's name and that they do good work. Then there was a cross factor, so we did financing. Andersen was also quick. Once I did the order, we had the window installed in three and a half weeks. I looked into Feldo but I didn't feel like waiting for them since they have a long timeframe.

I wanted quality windows and Renewal by Andersen's reps were easy to work with, so I went with them. I knew that the expense was greater, which is a bit of a challenge in life today, but I like working with GreenSky to pay the windows off and with no interest because I plan on paying it off within two years. That’s working really well for me. I also had a great interaction with the rep I worked with. He was very personable and I went over everything with him. He came up from the eastern part of the state and we had a good meeting. I requested that they not do the windows right away because I was away, and I had them done at a time when I wanted the installation done.

I knew Renewal by Andersen and their renewal line and it seemed like the place to start. The windows I replaced were Andersen's too, so I chose them. We replaced standard windows and it took two months from start to finish. The estimator and the measure guy, as well as those who installed it, were excellent. The final product turned out very good and as expected. However, it was more expensive than I would have thought and hoped. Nonetheless, I would tell my friends that they should consider Renewal by Andersen. It's very well buttoned-down operation.

I had three custom windows ordered with Andersen. They came out and measured for the windows. On the day of installation they removed the three windows replacing two of them and discovering the third window was the wrong size. They temporarily put in the new window in box didn’t so that I would have a window as my old one had already been removed prior to the discovery. I was told it would take two weeks to get the new window replacement. After two weeks I made several calls as I have not heard from them yet. I finally got a hold of someone and they left me a message that it would be another two weeks before I would see the window. At this point I’m dealing with the frustration of not being able to get this done after going through this process for two months. Considering they charge a premium for their windows it’s very disappointing that quality of service I am receiving.

We heard a lot of good things about Renewal by Andersen so we purchased some windows and sliding deck doors from them. Their rep was very professional and he did not pressure us so we were very pleased with him. The time frame worked out fine. We had the windows done in February so we weren’t opening too many windows. But now with this time of weather, I’m noticing that some of the windows, when I push them up, slide half-way back down. I don’t know what the cause of that is.

We wanted to make an investment in the house so we chose Renewal by Andersen. They have different quality product than what’s out there. We were coming from very terrible windows so we wanted a big improvement. The salesman was very informative, calm and patient. We felt very comfortable and confident that it was the right product for us. A lot of it had to do with his delivery. It didn’t feel like a hard sell pitch. Clearly he was very passionate about the product and gave us great facts about it and gave us time to think it through, which was really helpful, and we didn’t feel that way at all with the other products. Aside from how the windows looked, the efficiency and the craftsmanship of the windows were important to us.

All our other windows are Andersen's and I would always recommend Andersen windows as well. This time, we got a big slider window in the front. We had a bowl window before but when we talked to the gentleman, he suggested the slider one. It's a little bigger than the one we had but it lets in a lot more light and it looks a lot bigger. They were going to install it in December and I thought it would be so cold. But they said it would be in and out 20 minutes tops, and it was. We were not hanging around with a big hole in our house. They were spot on in whatever they told us and everybody we worked with at Renewal by Andersen was really great. They were always professional and polite. We love our big new window. They had shown us how you can’t feel heat or cold through the window and it's absolutely true.

I gave Renewal by Andersen a chance after I did my due diligence in terms of looking the company up on good ratings and good comments. I bought combination windows. They came out, they said that they'll have it done the next day and next day I had my windows. They look great and fabulous, and I'm very happy. Also, the representatives were very helpful, professional, and knowledgeable. They cleaned up, didn't leave any debris, and did everything right with no dilly-dally. I've been very pleased with Andersen and I would definitely recommend them without any hesitation. Everyone who has seen my windows said, "Wow, these are really nice." So if all companies would ask, respond and do what they said like Andersen, then I'd be a happy person.

Was just give a quote for $48,000 for 3 patio doors. ($16,000 each) by Renewal by Andersen. After all "great" discounts including 5% if you buy it now, still $13,000 each. Granted the patio doors are 12 foot wide (4 panels), but charging $13,000 for a sliding door, they must be the doors to heaven?

We were down at a fair in Massachusetts and a representative from Renewal by Andersen was there. I gave him our information because our windows were old and the lady called to schedule the appointment. A gentleman came, talked to us and showed us the different windows and the quality and the thickness made a big difference in our choice. After looking at all the different brands and the one advertised on television with the guy who represents the Red Sox, I mentioned it to Kevin, the sales rep, and he told me there was no deal. I discussed it with my husband and we decided to go with Andersen.

I had a big window done by Renewal by Andersen and it was pricey. They were fairly good about the timeline but I didn't like that if you didn't make the decision that day, the price would go up. Additionally, they told me that it was a one-day job but then it took two days. But the installation guys were really good. They were very clean and they picked up everything. They did the work less than a year ago, but I'm already noticing some chipping on some of the area, like where the swivel window opener is.

I had most of the other windows on the house replaced already by Andersen. They were not leaking nor drafty. I was really happy with the windows and I went back to them. I had a wood front door replaced and the whole opening. I had a big front door and a sliding door in the basement and the contractor told me it was going to be pretty quick. He initially came out and then he came back when the people were here. He was very nice and good. The experience was straightforward and it was very clean and done nicely.

We had Renewal by Andersen replace one particular window. We've had them before so we used them again and they did a great job this time. The guy who came out here did the estimate, told us the timeline and then I approved it. Their guys then showed up on time and did the work. They also cleaned up and took the old window away, and they did a beautiful job on the window. The service was excellent and it was a very, very good experience.

We’ve had two sales reps come to our house unexpectedly as they knock door to door. Yesterday a male rep came and did his sales pitch which I can appreciate as my spouse is in sales. He was rather persuasive and although I said we are not interested he continued to pressure and asked why we wouldn’t want to fix our rotted windows. I told him several times we were not interested in replacing them and we are aware as another rep knocked on our door. Needless to say he was very rude and questioned several times what we thought was so important in our lives that we wouldn’t fix our windows. When we are ready to fix our windows we definitely will not use this unprofessional window company.

We needed to replace one of the window elements which was three panels and we replaced that with a slight bay window effect. The windows within the home came from Andersen Windows, which were original to the house when we got it, so it made the most sense to go with them. The initial representative dropped by to demonstrate everything and he did a nice job. The project turned out well, but because the scheduling happened around Christmas, I had to do a slight amount of juggling and holding off with decorating. If it was any other time during the year, the installers would have been in and out, and that would have been phenomenal.

We had the patio sliding glass door done by Renewal by Andersen. The process went really good and smooth. However, one of the rubber seals on the bottom of the door has come out, so we need to call them to come back and reinstall that. My interactions with reps were very good too, and we were impressed with them. That was one of the selling points that we went with Renewal by Andersen as opposed to a couple of other people that we talked with. Their rep knew the product and didn't make promises that were pie in the sky. He did a great job and the quality of work done was really good.

Renewal by Andersen's general reputation and my long-time relationship with a fellow who works there made me go with them. I got some specialty windows, and the installers were thorough in details, neat and organized. Renewal by Andersen met the time frame to the minute -- how long it was going to take to install, the day they would be delivered, etc. The quality of the custom windows is great, too.

Renewal by Andersen did the window replacements seven months ago. We had existing Andersen windows and it made for an easy switch up. A rep came to our house, showed us the samples, and gave us pricing. We made a deal, and then he told us the timeline and they got it done ahead of that. But we had them come back to repair a latch on a first-floor window right on the front porch. The guy got it to lock but said don’t use it and they were gonna replace it, but has not been back. And that’s been over six weeks now. Also, they were more expensive than we anticipated, but they were fine to deal with and I'd recommend them.

Renewal by Andersen products were a little bit better than what I was getting. I had a sliding door replaced by them and recently, I needed seven double-hung windows installed. Their rep explained everything and he came out to measure. Renewal by Andersen said that the installation would take a day and they were able to do it in one day. But initially, when they called and asked when I wanted them, they weren't gonna do it that day because it was cold. Their installers kept it nice and clean. There were a couple of things that got trampled down and broke but it was not a big deal. My interaction with Andersen is really good. In fact, I called them again because I needed another 12 windows changed down. I'm waiting to get the money together so they can come out again. I also already recommended them to my two neighbors.

I moved into a home in Massachusetts that was built by a contractor with heavy and really ugly crank out windows. As soon as I walked in I said, “The windows have got to go.” They were so old that all the hand cranks were falling apart. Then we found Andersen was advertising something right about the time I was starting to think about replacing the windows. I ended up calling them and I called a couple of others. Like when my husband replaced windows, he would put the name itself, other replacement windows, and I discovered in the process that they're no longer being made. They were great windows and that’s what I was looking for.

Renewal by Andersen has a better product for the price and I purchased doors and a couple of double hung and sliding windows from them. The reps I worked with were great, very professional, very courteous, and respectful of my house. In certain instances, I didn’t even know they were there. And the installation was done very quickly. It was done in the middle of winter and I wasn’t very cold at all even though they were taking big windows out of my house at certain times. We like the windows very much and they were well worth the cost. I recommend Renewal by Andersen. I talk to my neighbors about them all the time.

The salespeople are con artist and the prices are inflated. I received a bill for services not yet performed and this was not discussed with me. When I called I was told that the bill was for the down payment. I was never told that I was going to be billed for the down payment, in fact I asked the sales person about the down payment and was made to believe that it was not necessary.

I already have Renewal by Andersen windows. We had the windows that go up and down. I replaced them and a sliding door. My interaction with the rep was very good and the quality of the service was excellent. The process was very good and they did really well.

Renewal by Anderson Terrible experience. Was having a garden window replaced in my kitchen. I wanted the new window made the same size as the existing window so it would fit opening. When they came out to install the window on May 14th it was the wrong size. They had to reinstall the old window and re-measure. They came out on June 23rd with the new window and it was 3 inches too narrow and 1 ½ inches too short. They told me that this was correct and used 2x4’s to make the window fit the opening.

I needed to replace big 4-foot wide sliders that were like patio doors. I had to do two of them and they open up, so I had these enclosed. I was in the property business and had a lot of properties over the years prior to this. I did a lot of condo conversions and my old crew was using Renewal by Andersen even on the rental stuff that I'm no longer involved with. I further examined Renewal by Andersen and saw that Home Depot was selling them, so I decided that going with them was the best thing to do. They’ve already installed windows three years ago in three complexes and one of them I was heavily involved in and the windows are going great. I normally would have used my own crew, but Andersen works on their stuff all the time and they're very experienced with it. They can do it faster and everything is guaranteed as well.

My house was built in 1956 using heavy aluminum windows that still work fine, but I know an upgrade would save energy costs. So when a door to door canvasser stopped in, I was okay with an estimate. The appointment was cancelled twice, then the very pushy sales rep came out. Unbelievable experience and a total waste of my time. Price for 12 windows in a 1500 SF house? $35,000. As the sales pitch went on, the pressure and the dumb comments only got worse. I feel like I was being taken as a total fool and a victim of this sort of sleazy sales tactic. I did get one thing out of this - a good laugh with friends over the price quoted. What a flaming scam!

I had one of their representatives come to my door, and listened to him talk about setting up a quote for window repairs. He seemed very knowledgeable, but a bit pushy. I do not like making decisions right away, and never confirm anything from someone going door to door. I prefer to think about my options and contact them when I am ready. I explained this to the representative, who became very annoyed and confrontational. I was very nice to him but responded to me with “why would you need to do any research, we are the number one group in the area.” He then proceeded to make a passive-aggressive comment under his breath about the shirt I was wearing as I was leaving. The treatment I received from this particular person was enough for me to seek business elsewhere for my window needs.

I had a terrific experience with Renewal by Andersen. They gave me a timeline on how long everything would take. And their installers were phenomenal. They came on the coldest weekend in February that we had and they had the whole kitchen cordoned off. My Andersen windows are beautiful and everybody was top-notch. I will call Renewal again for another window.

Their service is the worst. The tabs cannot be pushed in to window pane to tilt it. Video makes it easy to push the tabs in. It is impossible to push these plastic tabs in. I have tried many time to calling local service dealers to come and service these windows. No one is interested in coming out to your house for any amount of money. It seems only thing they are interested in selling new windows. It sucks not being able to clean windows. I spent $7000 on these windows.

We had Andersen windows put in when we built the house so we got Andersen again for a patio sliding door. The rep was very good and she knew her stuff. She had a lot of information and explained that it had to be custom-made. It would take a few months and we were fine with it. It would be mid-January and it was on point as far as the days. They came out and they did it in one day. When they had to take the original door out, it was in three pieces. It took about 5 hours from start to finish and it was very fast. They also cleaned up and everything was perfect. The cost wasn’t cheap, but I was fine with the price. The quality was fine too. It was sealed and we had no problems this winter with it at all. I would recommend Renewal by Andersen.

A door to door salesperson for Andersen Windows visited this evening at 7:30 pm (too late!) as we have a 2 small kids and were just getting ready to put them to bed. We have one window showing wood rot so I went ahead and attempted to schedule a follow-up appointment. The salesperson had to pass my information on to an office person over the phone, then the person on the phone spoke with me to say when the next available appointment is. I was available for the appointment but my husband was not because of work. They said they cannot schedule the appointment unless both homeowners are there. I said it's not possible because he works the next 4 weekends and I work Monday through Friday.

I got an email saying that Renewal by Andersen had a sale. I called and someone came to my house and I ended up getting them. They told us that someone would call me and then set up a date, but no one ever called me. I had to call them and they apologized, and then we set up a date. They said they would call me to confirm the date two weeks prior, but no one ever called me. I was aggravated. A few days prior to when they were supposed to show up, I called and I ended up getting the same guy every time. He said that it was his fault. He forgot to contact anybody, so I thought no one was gonna show up. But someone came that day. They said that they would call before they got there, but they didn’t. They just rang the doorbell but it was fine.

Sales agreement for 3 panel French door with center panel active, side panels stationary with picture transom window and hinged screen door was signed on May 23, 2016. On July 12, the door was installed with a sliding screen door and outer threshold not meeting the porch. After many phone calls and disappointing results, the final screen door was "engineered" on November 4. At that time, I requested that the balance on the contract be extended. All future correspondences from me were ignored. Now, they insist that their promotional offer's clock started ticking on May 23 and expired. Their customer service has been rude and dismissive. I regret ever doing business with them, and I encourage everyone else to steer clear.

We had an addition put on our house and used Pella, but we were not satisfied with their performance. They didn't open right and they had all sorts of issues, so we decided to go with ones that were not wood. That was the thing that we liked most about Renewal by Andersen. We could also get one color outside and another color inside, which was a high point of that. Also, the prices were right. We had six windows done and they said they could do the window replacement in a day, and they did.

Purchase of 4 windows and two sliding doors. Customer Service stops with final payment. Installation began on 4-25-18 and was just completed today 6-23-18. I made the big mistake of paying in full. No communication between anyone. I had to constantly call to find out what was happening. If it wasn't for David ** and Tommy ** I'm not sure my contract would ever have been completed. They took the extra time and effort to finally make me feel as if I were a valued customer with real concerns.

I've always heard that Andersen had really good windows and the salesperson that came to my home was very educated in the windows and really stood by the product. I did a bay window and two double-hung, and the service was excellent. It was really cold out and it was like dead of winter when it was installed but the installers were quick and they did a really good job. The windows are excellent and I would recommend them.

Renewal by Andersen is better than anybody else. We purchased the backdoor last December and now we have to get the window above the sink. My wife says, the cool air comes through the window and I like to stop it in the dining area. I called David and he’s gonna come to look at and measure the window. They also have a 40% discount sale now until July 4th. He also gave us a discount on the door we purchased last year. We know Andersen windows here and I heard a lot about them on television and the paper. They’re prehistoric. And with Andersen, everything from start to finish is very good, even the painting on the woodwork on the door. And the door is doing good. David measured the door and then they took up a while to make the door. But when they came here, they did an excellent job of putting it down because they’re clean. Renewal by Andersen is one of the best and I recommend them. You should go get them.

I recently had a gentleman come over and he showed me what they could do with the windows I wanted removed. He gave me a price and told me that they would Email the contract. Well after two weeks of stewing on the price I realized that I could not afford what they were selling me. I never received a contract. I could not read the specifics about the contract. The man that came to see me told me I was too late to cancel. He told me that I only had three days to cancel. I did not know this, I never received the contract to read over and he did not tell me that when he was there.

I had Renewal by Andersen in my house and I have also purchased casement windows and sliding glass doors for my cottage from them. They told me our window replacements would take a week or so. One day it was raining and then the other day they had to finish up some things that they did not understand how I wanted it done, so it took a day or two more to complete the installation. While their service was fine, I wouldn’t have the people that installed it back if I did it again. Their guy was very nice, but his work was a bit on the clumsy side and they cracked my vinyl in two spots. They put my shutter up upside down and I had to call to have it put in.

Got the new windows in about 1 and 1/2 year ago and was ok with them. A little disappointed with the nail holes not fully covered and visible dents. About 3 weeks ago I called to have them come take a look at the mold which was everywhere they used caulking. (Apparently used the bargain brand.) It took 3 calls to finally get someone out here and when he showed said that it would be covered under warranty. So then 2 weeks went by and heard from no one. Had to call two more time to get someone out here to fix the issue and he had to come twice as they did not allow enough time and he would need to come back.

I had looked at Newpro beforehand and they kept canceling their appointments so I just said, “Hey, if they can’t keep an appointment just for an estimate, never mind, I'm trying to put up a glass window." On the other hand, Renewal by Andersen was fantastic. I got a bow window installed and I love it. The representatives I've worked with were very good. The salesman came in and took the estimate and another guy came in and did all the measurements. Thereafter, two guys came in and did the window. They came in 7:30 in the morning and had it done by 3:00 in the afternoon. Since then, the window has been perfect. The quality and cost are about equal for me even though it was a little pricier that I thought it would be. I recommend Renewal by Andersen to anybody.

I bought windows from Mr. Rogers Windows, which is Renewal by Andersen, the salesman told us they would cost 8,147.00 and when we paid a payment June 11th 2018 the cost was 17000.00, we was charged twice, but they are saying now that the 17000.00 is correct which is a lie. We only bought 10 windows and 3 of them was suppose to be free, we are now having the problem investigated. The salesman didn't leave any paperwork in the folder just a business card, mind you the windows wasn't that big. Just average window. We refuse to pay for windows that we was con into buying, Mr. Rogers cannot be trusted, they won't cooperate, so beware of doing business with this company.

Third time using Renewal by Andersen. First two times very satisfied. They had a warranty issue 5 years later and notified us. They replaced warranty windows efficiently. That is why we contracted them again. March 5, 2018 - Front entry door, garage side entry door, upstairs windows, patio door ordered. Salesman was professional and explained details. May 2 and 3 - all items installed. Side garage storm door was wrong item. They were going to order the correct one. May 10 - discovered phone in family room not working. Checked and discovered no service connection detected. The line runs along the base of the patio door. Called Andersen service; they scheduled to have trim removed where wiring ran. The family room has its own phone line and was not noticed immediately.

We purchased double hung windows from Renewal by Andersen and had an awesome experience with them. Their representative was a nice guy. He explained the whole product and walked me through everything. They gave us three weeks to get the window replacement done but then there was a hold up with the guy that they had allotted for the job. He couldn’t do it, so Renewal worked with me to find somebody else who got it done earlier.

Because of quality, I chose Renewal by Andersen over other window retailers. We have purchased a fixed picture window, a slider, and the rest were double-hung windows. I like the windows very well, especially with the soundproofing. They were a little more expensive than the other ones, but the quality is worth it. Renewal gave me a timeline how long the window replacement would take and they completed the installation in the time provided. The installation crew was extremely thorough, too and did an excellent job. And the representative who came here before the installation was very thorough. He had samples and a testing thing to show the effectiveness of the heating and cooling of the windows versus the other ones.

I knew when I purchased my condo, that it needed natural light in the bathrooms. I contacted Renewal By Andersen, a salesman came looked at what I wanted, said, "No problem", and gave me a price. I gasped, but realized that these were going to be "Andersen Windows", and would take the winds that Palmer is noted for. I wanted a window over the shower. I wanted a window where the glass was 12" by 48". I got a window where the glass measures 6" by 42". Why wasn't I told that there would be 3 inches of frame on all sides? I am not getting the light I wanted. I have been contacting Renewal by Andersen for over a week now, and they still not addressed my concern. Why didn't I get the window that I wanted? Also, the window is crooked from the outside, and there is an extraordinary amount of caulking. I would like the window replaced with what I thought I had ordered. I would like a reply from someone who is able to make a decision.

On March 8, 2018 We ordered almost $90K worth of doors and windows thru Renewal by Andersen - Tucson, Ron **. We were told it would be approx 3 months for delivery. It now being mid June I called to confirm delivery. I knew something was wrong when no one wanted to talk to me or return my calls. With a lot of perseverance I was finally able to confirm that the window portion of our order has never been ordered by their operations manager, Jeff - whose gamesmanship in avoiding customers is second to none.

Although the major issue of the windows originally being too small will never be resolved without going through the pain of hiring an attorney and having my house all torn up again and refinishing all of the windows inside again, it appears that the leaking and rust has been fixed. The people that RBA sent to perform the warranty work were super professional, super kind and treated me with respect. Couldn't ask for anything better as far as the personnel were concerned.

We found on the web when we went looking for a replacement that Renewal by Andersen existed as an entity for installing things. Many of our friends have Andersen replacement doors and windows that had been installed in their houses over the last thirty years, and they’re high-quality stuff. And then, we moved out of the house in Massachusetts in 2008 that had replacement windows in it. So we were aware of the quality of the products from Andersen and we chose them as we were interested in their door.

We’ve heard good things about Renewal by Andersen from friends and their representative was also thorough and knowledgeable. We got double-hung windows and they said that the installation would take three days, and it did. When the installers got here, they got to work and then kept on working even though it was the coldest part of the last winter. They took the old windows out and put new ones in, and when they were done for the day, they cleaned everything up. The windows are very good and we love our them. As a matter of fact, we’re gonna get some more in the fall. We've told friends about Renewal by Andersen too.

I set up the appointment and the salesperson was on time, extremely friendly, knowledgeable and professional. After almost two hours - the price for 13 basic windows - and I mean I wanted wood and settled for composite all one color - no frills at all was $32,000.00 ---- I literally almost fell over. Seriously this is a house in the Poconos. That was a third of what I paid for the whole house. Can Anderson even be serious with a price like that? It wasn't even a little reasonable. Needless to say I will just stick with my old windows. I can't even believe that they could quote a price like that and say it is no-frills. I wouldn't waste my time asking Anderson for a quote. Imagine if I had asked for some special custom additions?

Renewal by Andersen has good windows and they are definitely a reputable company so I went with them. They were heavily discounted too. We got the double-hung windows. They're great windows, they look nice and they work well, and I'm pleased with them. Renewal by Andersen felt it would take about three or four days to complete the window installation and it was just what they said. The installation team was efficient and knew what they were doing when they put the windows in and they seemed experienced. However, I was very disappointed that I spent so much money but the windows didn't qualify as ENERGY STAR windows. They should stress that they're not ENERGY STAR and maybe they should make another window that is ENERGY STAR available. Other than that, the windows are perfect.

We reached out to Renewal by Andersen and we had some email correspondence with the salesperson. When he came out, he did a demo in the house, and priced out the whole project. Somebody else came out to do the measuring. After that, an install team did the job for three days. Our house was built 150 years ago and we were adamant that what would go in would look like the original and that none of the original molding or anything was ruined or anything like that. And the guys were great about that. Everything looks like it’s been there for a long time. Another person then came out after the fact to check the work. The windows are fantastic and I love them. It's like an all-composite material as opposed to plastic or wood and it is the only one out there like that. They're pricey but they're worth it.

We knew of Renewal by Andersen’s reputation and they ran big ads in the Newburyport paper. So, we called them to see what it was all about. A man came out and his name was John. He was very nice and very knowledgeable. He gave us an estimate and we bought the windows and doors from him that night. We had Renewal put 14 windows which were up and down ones. We also had a door in the bathroom leading out to the backyard and they put two new doors there. We also did the two new front doors.

I’ve had a very bad experience with Renewal by Andersen. We replaced all of the windows for $33,000 and I've had all of this trouble. I’m not a happy camper. First of all, the man came out in the middle of October but they didn't put the windows in until December 29th. I had no idea that they would wait that long and do it in the middle of winter.

I was visited by a representative of Southern New England Windows dba Renewal By Anderson. After a very long meeting, the salesman convinced me to sign a contract for replacement windows. The quote was for $20,000 dollars for 10 windows. Subsequently, after receiving another quote for BRAND NEW windows, installed, for the entire house, for less money, I attempted to cancel. When I attempted to cancel, I was told there was a 25% cancellation penalty or $5,000. No products were ever delivered nor were any measurements made.

Renewal by Andersen is a recognizable name so I got my four windows from them. They met the timeline they gave for the window replacement. And the rep was down to business and was very informative. I was impressed with the rep's knowledge of the product. Plus there was no pressure for buying. The installation went very well and very clean. The windows are excellent so far and it’s a big difference from the other windows I have. And for the money I spent, they should be good quality.

Renewal by Andersen seemed to be a fairly quality company and we liked the approach of having everything done by the same company. But there was a little bit of pressure with their salesperson and we were a little disappointed in the pricing of the second set. We actually paid more for the second set of windows than we did the first. We were thinking that since we were repeat customers, perhaps we would get a slightly better deal.

Purchased 10 windows to replace single hung older ones which were leaking some air and difficult to raise and lower. Having some buyer's remorse concerning the price we paid and with quality of the windows. The installation went well. However, subsequent to installation we noted difficulty in operating tilt release latches to release easily and difficulty in raising and lowering some of the windows. A serviceman has been here twice and is doing his best to resolve our problems. On one of the windows the tilt latch did not work at all. On others difficult. He made some adjustments got the difficult one to work but still not as easily as it should. The plastic clips that slide down to release the latches are more complicated than simple releases on my older windows. Our home has twenty more windows which will have to be replaced at some point.

We liked Renewal by Andersen's product so we had them replace our three windows. They gave us an estimate of how long it would take them to make the windows and that it would be a one-day process to install. I had a very positive interaction with the rep I worked with. He was insightful and friendly. He also seemed to be honest and knowledgeable. During installation, their installers came in and they were clean and quick. They laid out some stuff to keep the site clean and they went to town to take out the old ones and put in the new ones. The replacement windows are good so far. Renewal by Anderson did terrific. They were very professional and their product seems to be of high quality. They’re a little bit expensive, but it’s worth it if you can afford it.

I bought a whole house of windows from Renewal by Andersen because of their reputation. There are nine in total and the installation went great. The installers were here on time on one of the coldest days this winter and they were smiling and never complained about the cold once. So I was pretty impressed with those two. They were also right within the timeline they gave me for the window replacement. We've had some problems but I've been working with Jim and everybody has been great. We've had very positive interactions. We're still trying to find the source of the condensation that's in the inside of windows. But they are working on it and trying to resolve it.

We got double-hung new construction windows from Renewal by Andersen. We had a number of companies come in but we felt that Andersen’s product was superior. Also, our house originally had Andersen windows and they are very close to us in Northborough. We worked with Michael and he was a very professional guy. He seemed very experienced. He answered all our questions and brought over window samples before we made a decision. He did a great job for us. Andersen sent over a job manager and several installers and they put in 11 new construction windows for us and took away the old, broken panes. It was a one-day job. They gave me a timeline and they hit it right on the nose. They also brought vacuums and the house was spotless when they left. They did a phenomenal job.

I went with Renewal by Andersen as I trusted them and I thought I was going with an awesome company that was gonna give me the service that I needed. But now, I'm starting to regret it and I have $15,000 bill that I've created with them. I got a double-hung window from them. The salesperson was formal and he followed up. The installers were very professional and courteous and they were very proficient with getting the job done in one day. It was January 17 and it was freezing cold. They taped up whatever windows they took out so that the air could not come in.

We have a brand-new house and we have all new windows. However, the sliding door that we had, which we thought was an Andersen, was very inefficient. We got a hold of Andersen and told them to come out, take a look at what we have and see if we can get a door that’s efficient. And we did. It was a custom door so we had to order it. It was measured and delivered within the dates that we expected it to be. Their rep happened to be somebody in our neighborhood. He was very friendly, very kind and professional. We had a nice conversation and everything went well.

I purchased two sliding doors and one fixed window from Renewal by Andersen. The rep came and measured, told me exactly what they do, and showed me the project. And once I decided to go with them, the guy came and did a re-measurement. It was a cold day when they showed up for the installation, but they said that they would do it as long as I was fine with it. They took great care to put down drop cloths so they wouldn’t track snow and stuff in and they were done before they thought they would be. Everything was clean and the old windows were gone and they went on their way. It was pretty simple. And they seemed to know what they were talking about. I’d suggest other people to go with Renewal by Andersen. They’re really thorough, did a good job and their customer service was good. This was six months ago and the windows fit. The quality is great too. I really like them. They are really expensive, but you get what you pay for.

The guy from Renewal by Andersen who came over to the house was good. He gave us the spiel on what we were looking for and we gave him our spiel too. He came to a conclusion and then sent us a quote. We compared it to the quotes from other companies that we were dealing with and theirs was the best one we got. And since Andersen windows are good, we went with them and purchased three windows and a French door.

The windows in the house were already Renewal by Andersen windows and we have a lot of confidence in Andersen’s products. We got four new double-hung windows put in which were just updated versions of what were already there. Everything went fantastic from the time the rep came in and we purchased the windows and he told us what to expect until they were installed. The rep who came was very good, very professional, very helpful and knew what he was doing. Everything went smooth as clockwork, especially considering that they replaced the windows in January. We were a little bit concerned about that. But everything went exactly as we expected it to or maybe even better than we anticipated. The old windows, especially since they were bathroom windows, were looking a little dated and aged because of the moisture so the new windows were definitely an improvement. They’re a little bit more expensive but they’re well worth it.

Based on recommendation, I contacted local Renewal by Andersen company. After an intelligence insulting presentation (Tin Men anyone?) I was presented a price of 1,900 per window. But this month I could get it for 1,500 per window. I have never shopped for windows before, but that is about double what I expected. Am I wrong to question the price? What is the going rate for a quality window?

We had had good feedback about Renewal by Andersen and my husband talked to a gentleman who had come to the house with some information. The customer service was good and we looked the information over. Since there was going to be a sale on, we had the individual come back after I got our normal contractor to do a bid and prove to us that Andersen was going to do it for the price they said. We interviewed the individual some more then we told them to go ahead. We purchased a front door with two side windows, which was an all-in-one inclusive, and the quality is very good. The installation was done in the middle of winter and the individual was very good. I would encourage a friend to give Andersen a shot -- to call a rep and have them come out, and to talk to them and ask about options, potential pricing or sales that might come up.

I had done a renovation about two and a half years ago and I used Andersen sliding doors for the back of the house. When I wanted to have my windows replaced, I wanted them to be of similar quality to what I have gotten for the new sliding door so I chose Renewal by Andersen. I got seven windows and they were on time, if not just a tad early, finishing the replacement. It was all very good. Even though I’m not in a historic district, my concern was to have my windows look as if they were original and it has more than exceeded my expectations. The windows that were replaced were installed long ago, a couple of them as early as 1925, so they had been tainted shut and were not operable. The replacement windows are all brand-new, crisp and much quieter. They’re more energy-efficient and they’re operable too.

We wanted a sliding double door for the back patio. The salesman was nice. He lives where I used to live in the same town so we connected immediately. He was very knowledgeable and he informed us of the actions that we had and any obstacles or issues that we would encounter, he got different options. It was nice to know that he knew what he was talking about. On the other hand, the installer was amazing. He was very nice, very courteous and very clean. They almost quarantined the whole area so that they won’t get any debris in any of my personal property, which I thought was amazing. Because the installation was done in the wintertime, they did as much as they could not to expose my house to unnecessarily cold air, which was good too. And they finished the installation in a timely manner and finished everything before they left.

Renewal by Andersen is the best. We had a sliding glass door installed and they were able to meet the timeline they had given to us. The interaction with the reps went okay as well. Also, the installation process went fine. The cost was expensive but it was fair for the quality.