Renewal by Andersen Reviews

We used Renewal by Andersen before and now we did a repeat business for an additional work. We did new sliders and new windows and we did all the different window products, including all double-hung. The knowledge level of the representative I dealt with this time was fine. Then the installation crew came when they were supposed to and they installed. The quality of the windows is good.

I had used Renewal by Andersen in the past at another house. Then I recently purchased two replacement windows from them and they're fantastic. One was a slider window for the bathroom and another was a crack window in the kitchen. We called and someone came out the next day and did all the measurements. He came back with an estimate and then we made a commitment. He scheduled the time. They came out and they were done within two and a half hours. Along the way, everyone was very polite and it was very clear in the explanation. Any questions we had were well answered and everyone was very prompt, returned phone calls or emails quickly, made sure that we were scheduled and then checked the schedule a day or two before and since they're coming two days from now or what's with the time. It was all very good. They're a great company. We've used them a couple of times and I would recommend them.

Renewal by Andersen replaced the windows and doors in the house we own and it was good quality work. They did a very good job and the installation was very carefully done. They had a crew of workers who did the installation who were really outstanding.

I have known about Renewal by Andersen for years and in my first house, I had Andersen Windows. The quality of their product is fantastic. I purchased the double-hung windows. The rep came out and I showed him what I needed to do. He validated my concerns about my current windows. He was very polite and very articulate. He had a sample of the 400 Series windows, explained to me how they’re different and he was able to go through a whole pricing scenario right there and made it easy to make a decision. The installation was great. The team that they have locally here did a fantastic job. They were here for two and a half days and they were just delightful. I could not recommend them more highly. I was very happy with how the windows were installed.

I bought a replacement window thru Menards and had it installed by a friend. But I found that it was an inferior product. Then I found Renewal by Andersen and I liked their professionalism and the construction of their windows. After doing a little research and based on their reputation, it also seemed that they would be the best choice, so I went with them. Their rep was quite professional and he explained everything very thoroughly. I purchased 14 white double-hung composite and the installers were great in putting them in. All the windows were done in one day during a very cold weather and they are the best quality. They were costly but they're worth it. I know the job was done right and just for the windows, I've already had substantial savings on my heating bill.

We were very happy with Renewal by Andersen. One of their representatives came to the door and we started talking to him since we had to repair a couple of doors anyway. He sounded reasonable and we liked the product. We had them install two doors--one on our deck and another downstairs leading out. The representative and the installers were professional. They were kind and a very good team too. And although the cost was a little expensive, they're good doors and the quality of work done was fantastic. I told my friends to check out Renewal by Andersen and that they make great and beautiful doors and windows.

We signed a contract with Andersen for a door. We didn't hear from them for over 8 weeks. I made phone calls and left messages asking about my door and no one called back. In the meantime, we put our home on that market. The day I called to cancel the door, I finally got a call back saying that my door was ready for installation. What a coincidence! I told them that I did not want the door and they wanted to charge me over $1700 for restocking. When I refused, they sent lawyers after us. I ended up paying almost $1800 and I have nothing to show for it.

Renewal by Andersen did great. I purchased double hung windows from them and everybody that I talked to was very polite. If I had a question, they would answer it right away. I initially went with them because they had a much better window than other companies and their salesman was excellent. Then, their reps completed the installation before the timeline they gave me. They did a very good and clean job. The cost of the windows is high but their quality is excellent and I got what I paid for.

Renewal by Andersen had a deal going on and their customer reviews were good. Their salesman was a nice gentleman, a little chatty for my case, but I'm not faulting the man for wanting to be personable. He had exceptional knowledge on their products, where they were produced, and what the materials were. I purchased a modified bay window from them and they completed its installation within the timeline they gave me. Their reps were all very pleasant and their workers were professional. They were there in a timely manner, completed the job pretty much in a day, and I have no complaints about them. They did a great job with taking me from a single-pane window to double-pane that actually opens so I can get both ventilation as well as energy efficiency. So, as far as installation and look of the windows, they're what I would expect from a professional company. I would recommend Renewal by Andersen.

I have used Renewal by Andersen on three different projects already. They were three different dates with three different contracts. I started with the sliding glass patio door then I had all the windows in my house done. The last one was my garage windows. I got three windows in the garage and had them replaced. I kept using Renewal by Andersen because of the quality of the product and also the thoroughness of the people who came out to do the measuring, the specifications, and the description of the project.

We purchased nine casement windows and a sliding door from Renewal by Andersen since they’re one of the best window retailers out there. Also, the reps were good and knew exactly what they were doing, and they presented themselves the way they should. The installation of the windows took all day and they had to be bundled up because it was cold. They gave us a timeline on how long our window replacement would take and they were within half a day of the time they gave. The windows that I got are of terrific quality and I’d purchase from them again in a heartbeat. I highly recommend Renewal by Andersen.

A friend of ours works for Renewal by Andersen and I knew that it is a very good product. I found their rep named Gary to be very courteous, responsive to our questions, and very thorough. He really knew the different choices that were available to us, which he also explained. Plus, he did a great job letting us know the whole process.

John from your office has contacted me and has reached out to Andersen Renewal to resolve our problem and I would like to report to you the following situation in sequence of events so you know why we are so upset with Andersen Window Corporation. I was told by John that Renewal Andersen is the same company as Andersen Corporation, same product lines and just a lower division: Your Renewal salesman came to our house sold us the windows with a sample that he brought with him that I can easily open and close. I mentioned that the main reason for replacing the windows is because I'm small, I have a bad shoulder and it was too hard for me to open the old windows. He did NOT disclosed that the actual windows that we ordered will be much harder to open and close than his sample window. Even the strong installation crew agreed with us during the installation our large windows were hard to open.

When we bought the house, it had Andersen windows in it. We've had to call them out before because lightning hit one of them and broke it and they came out and replaced the pane for us to put in. They also worked on our patio door in the back and replaced it. They’ve always been very nice and we've always heard their reputation was terrific. So, when it came to getting some new windows, we went with them. Their rep, Glen, came and we talked. He thought we wanted the double-hung ones that were up there but we said we wanted the casement, the one that you put up and down because we felt they were easier to clean. I'm a little bit older, so the double-hung types were more a problem to me that way. He was understanding and when he came in the next time, he said he noticed that there was a lot of casement windows in my neighborhood and talked to us about it.

I'm in the steel business and a supplier to window manufacturers. I know a lot about the window industry and the sales rep I got from Renewal by Andersen was far more knowledgeable than the reps from the other manufacturers. He worked in the industry for a long time and I could tell right away that he really knew his stuff. I got the higher end all wood double-hung windows for my whole house and they gave me a timeline on how long the window replacement would take. The completion of the installation was close to that timeline and was incredibly fast. They did my whole house in a day but they scheduled it for two days. It was impressive.

My dog got away and I was running around the neighborhood trying to catch it. One of the people that were going door-to-door with the clapboard grabbed the dog for me and at that instant, he made a point of telling me who he was and why he was out there. He was from Renewal by Andersen and at the time, I needed a window in the front of my house. I told him that he could come give me a price but I was not ready then to do the window. It was a holiday weekend and he said that there was a special going. So I ended up getting my giant bow window replaced.

My husband was really impressed with the thermal properties and the efficiency of the windows from Renewal by Andersen. We purchased the slider window from them, and the contractor whom we worked with was very professional and straightforward. But he could’ve used more training on the computer because he seemed to be foregoing with the iPad. Other than that, the installation was completed within the timeline that they provided. It was 12 degrees that day and they went fast. So far, so good. I would recommend Renewal by Andersen to my friends but I would caution them with the sticker shock because I feel that you get what you pay for.

The representatives at Renewal by Andersen are friendly. They provided the information that I needed as a customer. They also provided the experience that I’ll have to go through from me being in the house to how they would operate and how they would execute the product. So I had good clarity and they followed through on it. The installation went well. But the inspector made from our county and said that one of the windows in the bathroom was not fixed. He quoted some standards and I assumed that Anderson, being such a large company, already knew the standard in that city. But they have to come out and reschedule another appointment. That was the only thing that they could have done better.

I looked around a little bit but Renewal by Andersen was a high-quality door and people recommended it. The guy that originally sold me the door explained a lot of the benefits of the weather glass and it turned out to be true. We're getting good insulation and so on and so forth. He was very good and the guys that put it in did a good job and there was a lot of attention to detail. Cost-wise, it was a little more than I anticipated but it was worth the extra dough to get a good installation job and a door. I’m very happy with the process and I would recommend it.

My wife and I purchased a nearly 100-year old home in July 2017 primarily because we loved many of the original details. While we loved the original windows, many did not work and we wanted to have them replaced. After doing some research, we eventually contacted Renewal by Andersen and had a salesperson come to our house in August 2017. Throughout the two-hour plus sales pitch, the salesperson stressed Andersen's quality, customer service, and commitment to customer satisfaction. After being told that we only could receive a certain discount if we ordered that night, we agreed to order 11 custom windows from Renewal by Andersen (and thereafter added two more) for a total cost of $30,000. We were promised installation in October 2017, well before winter set in for us in Buffalo, NY.

Renewal by Andersen is a quality company. They have a good product and they provide good service. When we made the order for 15 double-hung windows and three single windows, the guy came to measure and once when we got our homeowners' approval, they came out and installed them in two days. Since then, I've ordered two dormers which are double hung but they're pretty much inaccessible from the interior of the house and it took three tries to get the right measurement guy out on site who had a ladder to get to it from the exterior. But that's my only complaint so far in the whole process.

This review is based solely on customer service. We signed a contract on October 11, 2017. The contract stated the doors would be installed within 10-12 weeks. In January, after initiating contact, were told our salesman forgot to respond to an email. So we had to sign another contract. We were told the doors would be installed in March. We were trying to give them the benefit of the doubt, so we emailed them March 21, asking when they would be installed. The response... "We’re doing the best we can do", April 24th, and an apology. Eh. An apology, after 6 months. This company wants you to sign, and then after that aren’t concerned with your satisfaction. We’ll take our business elsewhere.

I had used Renewal By Andersen several years earlier to put in a few windows and had a good experience then. Then recently I got double hung windows and I had a really good experience with the gentleman we met first. He followed up promptly and appropriately. And also whoever the team leader was during the installation, was very professional and very helpful. It's a situation where windows are never cheap and they're expensive but it's a worthwhile investment. It's a thumbs up all the way around. Everything was great. Overall they were very accurate in what their assessments were in terms of timeframes and everything was pretty much like a clockwork. And the quality seems topnotch.

We notated Renewal by Anderson about a month and a half ago and some sales person had no problem coming right out to talk us into getting the windows. We liked what he was saying at first. But after he left we talked about and felt we were pressed into signing something we ready didn't understand. We tried calling our sales person Dave ** and got no call back for a day or two. Then I keep calling, then he finally answered and said his father had a heart attack, when I said I wanted to talk to him about changing things he said he couldn't talk now because of his father.

My two sons that had theirs done by Renewal by Andersen and they were very satisfied so I purchased the patio door, five regular windows, and one turn-out window for the kitchen from them. The representative that came over explained everything very much in detail. We thought it was going to be a lot more expensive. But when he told us what the cost was going to be, we were very surprised and happy. Then the people that came out to work explained everything that they were going to do and took care of everything as far as trying to keep the floors and the walls nice and clean. In the end, they all did a very good job and we were very pleased with them. The products are very good so far. We've had some very cold weather here and we found that the house seemed to be a lot warmer. If you're interested in getting new windows, Andersen would be the best place to purchase them.

I really liked the look of Renewal by Andersen's windows, the design, and how well they're made. And the lady who was representing them was very kind. She wasn’t too pushy and she said if Andersen would come and do an estimate, it would be good for a year. I didn’t feel like I was obligated, and she made it a very pleasant experience. I also worked with Chris. He came to my house to do an estimate. We looked through all the windows. I was expecting to have to replace more windows, and upon his review, he said the windows here are really good and they just needed to be finished being placed in. I had an older home and someone didn’t finish putting the windows in. So, a couple of the windows just needed to be redone and he helped me understand the process of doing that.

I know people in the construction and the supplies industries, and I liked Renewal by Andersen's reputation. Someone was in the neighborhood going door-to-door trying to set up appointments and he just happened to catch us on the right day. Usually, we send everyone away. It happened to be a very drafty day in my house. And he passed the contact off to Mike who was the sales rep and he came over and gave us the sales pitch. And we weren’t prepared to do the work, but we really needed it. So, we were sold. I got double-hung windows from them.

The Renewal by Andersen salesman came out and spent three hours with me going through all the products. We picked out the doors, hardware and options that I wanted. Then, the pre-installation guy came out and he went through everything else with me again. And then, the guys called me at 7:30 that morning and said they'd be there in 30 minutes and they were there. They jumped right in and they were done an hour before they said they were going to be done. The windows look really nice and I'm looking forward to spring when I can open them. My husband has also been very pleased with the quality, workmanship and price. You always find something less than what you paid for, but we got our money's worth. It was a very positive experience and I'm very satisfied.

We didn’t know about purchasing new windows and the reps of Renewal by Andersen provided all the information that was needed. Their expertise was the best that I have seen. I got a double-hung window and a sliding door from them. The installers were on time and they were very clean and professional. And they left everything as if nothing happened so it was great. The windows have high quality and we were very satisfied with the service of Andersen.

Renewal by Andersen did their job perfectly with our windows. I was looking everything initially and the choices that they have were the main thing I purchased from them. Also, quality-wise, there were only three at the top. The guy from sales was great. I talked to him and then he did everything. They had a shipping issue so I had to reschedule once, but after that, the window replacement was completed in the timeline that was set. The installers were pretty good too. I bought a lot of windows, picture windows, and double hung with sliders and their quality was great, although the cost was more compared to other companies like Stella or Marvin. The only thing I'm supposed to do is call Renewal by Andersen when they will work because one of the picture windows is not exactly the right angle. Still, I'm happy with them.

I saw a display of Renewal by Andersen's products at the Minnesota State Fair. I purchased a replacement window from them. They were very busy at that time. There was a lady who came out and took measurements, we picked out the window, and she said the timeline would be like a month a half. She was nice and she seemed to know what she was talking about. The installation went fine, too. I would recommend Renewal by Andersen. I'm very happy with them.

We’ve had Andersen windows almost throughout our whole house. We had a big bay window done a long time ago and now we had two sliding doors made with them. They called, came out, measured, and then made an appointment to come back and install it. It went nice and smooth. The installation took a day for the two top-notch installers. They were very clean and they put up the screen and plastic so it didn’t dirty up the house. The floors were still nice and clean, the rug was put back the way it should’ve been, and everything was good. They had quite a job and they didn’t damage anything. But we have a little issue, which might be just with their caulking, so a rep will be coming out on Monday and we’re going to discuss with him and see how to fix it.

I have done repeated business with Renewal by Andersen for windows. I got some double hung windows. They gave me a timeline on how long it was going to take and they made it a reality. Their representative has integrity and he was also very knowledgeable. Plus the installation was done professionally. The windows are nice and I'd use them again.

I needed to replace some of my old Andersen windows and the sales rep from Renewal by Andersen sold the deal. She told me everything I wanted to and was in the price range I was willing to pay. They replaced nine windows and the installation was done in a day. And they left the house looking better than it was when they came. That was unbelievable. Everything they said came true. I'm a salesman and it doesn't get any better than that. I'm going to get a new house in a couple of years and I will probably be calling them again.

My husband and I agree that our purchase of windows from Renewal by Andersen was one of the biggest mistakes we ever made. We paid way more than we should have. I believe that had we not accepted their "best" offer under pressure of it expiring in 72 hours, we probably would have gotten much better offers from them in due time. Now that our windows have been in place for over two years, I think I can review them fairly. While we no longer have ice build-up between interior windows and the storm windows, which is a positive, we also are no longer as warm as we were with our old windows.

My daughter told me about Renewal by Andersen and I felt they had the better door over other retailers. I got high quality sliding patio doors and I’m very pleased with them. Their cost was a fair amount. Also, everybody seemed very much on top of things and they seemed to know exactly what they were doing. I would recommend this company.

Renewal by Andersen had a salesman come out, measure, and give us an estimate for windows replacement in our condo last summer. Then, we talked with a few other people and we didn't do anything for a while. Winter came and it got really cold because the old windows were leaking and rainwater came through inside. We finally decided to go ahead and do it in late December. I didn't get to it this time and manufactured until I get an installer and it was late January. When we decided to do it, it was the same salesman who came and re-measured. We went through it again and they contacted me when it was ready and set a date for installation.

I'm a repeat customer of Renewal by Andersen and I recently bought a new patio door. The salesman was great. Everything was documented and explained in very good detail. The technician who came out was very polite, courteous, knew what he was doing and explained the process all the way through. Everything was excellent. There was a snowstorm that day and it took him from 8:30 in the morning til 3:00 in the afternoon to finish the job. The door was a great product and I had a great experience.

A couple of years ago, my neighbor got an Andersen door. She was completely happy with it. I liked it and Renewal by Andersen sounded like a reliable company. I got a whole indoor door from them. I also had a screen door on that same side. They told us about how long the replacement would take and everything was in accord. I am overjoyed with my door. It was two doors, a storm door and a screen door, and they’re both of much better quality than what we had.

I visited their Livonia MI showroom today with a few questions about purchasing french doors. The fellow in the showroom knew very little about the product, couldn't answer any questions & didn't offer to get me any answers. My french doors WILL be replaced this spring, but Anderson is now out of the running.

I did some research and I did see there was a half-hour show on some channel that Renewal by Andersen had and showed the difference between everything. I've also heard from other folks that they're the best. I had the salesperson, Fred, come out and he was excellent. He explained all the advantages and the differences, etc. in the different types of windows that are out there on the market. He was very thorough, took his time, answered all the questions I had and reviewed all of the options whether to use wood or Fibrex in the interior or replacing the trim around the windows in the exterior. He was very professional. He also said there was an option for a zero interest loan that I could take for part of the windows.

I had Renewal by Andersen replace four windows. I like the quality of their product and I also heard good things about them. The salesman was very good about following through and keeping in touch. He was very customer-service-oriented and always got back to me when I had a question. He did a very good job. We had a difficult deal and he stayed with it. I was given a timeline on how long it would take the replacement. They kept following through on it, but the timeline kept getting pushed out of line. But it was not their fault. There were issues with the historic district in Boston that we were having issues with.

I definitely recommend Renewal by Andersen. My short interaction with the door-to-door salesman who has come around was fine. Also, the installers were fantastic and really impressed me.

Renewal by Andersen’s reputation made me purchase from them fixed-like picture and sliders over other window retailers. When their sales person said, “Hey, we’re running a special and you can get this extra discount in the next 24 - 48 hours”, I went from there to the sales rep that went through the details and both of those experiences were fine. I was impressed with their detailed planning which includes the software, measurements, pricing, pricing options and all of the ability to collect and present that information quickly using the tools that they were provided. The scheduling of the installation process was clear and their arrival was on time. When the installers put in the product, they completed it in one day and they beat the timeline they provided. Also, the quality of their windows is excellent.

The four windows we got from Renewal by Andersen are warm and cozy and we love them. They were gorgeous. The guy who initially came in to show us what the windows were made of really sold them well. He was great and he made his case. We love the installers, too. They were neat and clean and picked up after themselves. We had a really cold winter at the beginning, so it would have been nice to have the windows earlier, but the timeline totally worked within what we needed. We like the product. They were pricey. But, so far, it seems like they'd be worth it. I noticed immediately how much warmer the house is. And there is a highway not far from my son's side of the house and it's noisy in there. But he told me, without even any prompting, that it is a lot quieter now in his room.

I’ve used Renewal by Andersen before at two different times and I was satisfied. I recently purchased one door and eight windows from them. The installation took about a week or two because the door took a long time, but the installers had been good. I had to call them back though on two of my windows. They were leaking and they came back and fixed it. The service has been great. If anything happens, I can call them and they come. Renewal's product is the best that I could see. You’re paying a bit more but you’re getting a better quality. I have a duplex home and I needed a breakdown of the cost for my tenant’s side of the house so I can use them for my taxes. But as of now, I'm still waiting for them to answer. The salesman never returned my call. He said he was going to get it in the morning but I never got it. I’m going to have to call the office and see if they can help me.

I liked Renewal by Andersen's price and their installation was less complicated. We had six windows installed and they were right on the money. It took exactly as long as they said it would. Their reps were all great, the windows looked wonderful and the installation was done perfectly. I’m totally satisfied with them. I would recommend them wholeheartedly.

We had been hearing good things about Renewal by Andersen and we were quite sure of the quality of window that we would get. We purchased hung windows and the representative explained everything. Also, the installation was completed in 14 hours which was within the given timeline. The windows were good quality although the price is kind of high. I'm glad they have some kind of financing available so that we can take our time and pay it off.

We were looking to replace two of the windows in our house and we had a couple more that needed to be replaced. We had Renewal by Andersen redo the upstairs windows. They said they would finish the installation in one day and they did. Also, the rep I worked with was friendly and courteous. He helped us out. The only thing is that there was no follow up call from the rep himself about how it went, especially because we got the whole downstairs if we were to do that in the future. But the windows are top quality. I'm sure I could have gotten something cheaper, but I didn’t want to put back in the same stuff that I had in there.

6 Anderson Fibrex double hung windows installed 7/21/2017, called in early December 2017 advising the lower sashes on all 6 double hung windows were leaking air. Company sent a repair person out to check "H" gaskets in corners and replace one that was missing. Did not fix problem and actually caused increased air at top of lower sash on all 6 double hung windows. Company sent another repair person to check installation; interior and exterior which visually looks fine. Remedy, install chimney plugs in lower sash side tracks. That reduced the air migration by about 80% but air continued to leak along both sides and front of all 6 lower sashes. I applied slight pressure to center of lower sashes (6) and it flexes by about 3/8". Took video of duct taped windows and flex in lower sash, sent to company and they sent another repair person out.

We have cottage windows, which have two muntins on top and three on the bottom. When we had some windows put in before, Andersen couldn't do that so we never did the front windows. But this time around, we did the front windows when I chose Andersen. The sales guy was very good and thorough. We knew that it would take about a month to build the windows and then a day to install them. The contractors who did the installation was very good as well. Andersen windows are horrendously expensive, but they are breathtaking. And they're very, very, very good windows. The biggest surprise is how much quieter they are. Everything went exactly the way they said it would and we're very pleased with it. I'm glad we did it.

I love Renewal by Andersen. When we extended our living room 10 years ago, we put in large Andersen in the front of the house and at the side. And the windows are still beautiful. We have so many additional windows that we were very happy with, and that's why I bought six windows from them again. The cost is justifiable because of the quality of the windows. It was a little more than the replacement windows we had when we first purchased the house, but it's no comparison to the quality. Everything went beautifully from the sales representative that came out to the installers.

I like Renewal by Andersen’s reputation and quality. We knew it was going to be more expensive, but we have always heard good things about them, and we wanted something that was going to last. The salesman was super knowledgeable. He has been selling windows for a long time and he has sold for one of their competitors before, so he knew what he was talking about. I used their windows once upon a time too, so I can find out if somebody is not telling me the full truth. He gave us expectations as far as how long it would take to have the patio doors custom-made and when we could possibly have the install done. We purchased 17 windows and two patio doors, as well as some sliders, a couple of pictures, and some casement.

We needed new windows so we got three picture windows across the front, sliders, a door wall and an interior wall from Renewal by Anderson. They went out of their way to do an excellent job and I was very happy. They were vacuuming as they went out the front door. Also, there was a problem in our house which was caused by another contractor and they fixed it. The windows look extremely nice. We've had rain up to three inches in the last few days and the windows didn't seem to get dirty on the outside. They didn't have all the water spots and they seemed nice and clear.

I always liked Andersen but when I moved back to my dad, he had the original windows and he wanted sliders. I thought, “Oh, I don’t want sliders this time.” Then there was tint because I had planned to get them. A gentleman stopped at the house by chance and he was from Renewal by Andersen, “Because I was just wondering if you were looking to get windows?” I said, “I am actually, eventually next year.” He asked if I want him to set up an appointment to have them come out and give me all the details and show me the windows so I agreed. When the rep brought the window and the sample I asked where the screen was and he said that it was on. I told him I’ve never seen a screen like it and it looks like I'm looking without a screen.

I’ve had the Andersen windows before in my first home years ago and I liked them. Everything seemed good with the advertisement on TV and I stuck with Andersen. I liked their products so I went with it. The representative sized the windows up when he came and he explained everything. He said he was going to send the guy out to take measurements again and it all worked out well. He was good at what he did. I got two windows and it’s the regular kind that goes up and down. Then, I have the turn-out windows for most of the house. Three guys came for the installation and they took the windows off and replaced them.

I’m in the construction industry and Renewal by Andersen’s reputation is stellar. It was said that they were a lot more expensive than Pella’s but I hoped for quality and that I would get a return on the investment so I went with Andersen. I replaced every window in the house and that cost about $40,000, which was more than my car’s value. Andersen’s reps were very good and patient. The one who sold me on the products was Dave and he was outstanding. He helped me walk through the timeline and later, he came out to make sure that the installation was going well.

Ok, do not buy from this company. I had 5 windows installed and paid over $9,000! I recently found out that I was charged more than double of what I should have been. But being a single woman, what do I know about windows. Being total taken advantage of! Lesson learned. The sales rep refused to answer my emails, I requested a breakdown cost of each window and never received it. He told me that they don't receive commission but I find that hard to believe now. The sales rep told me to have all the windows changed out in my home would be $30,000!!! I do have to say the installers were great, did a great job, friendly and very professional. The cost is outrageous!!! Not worth that kind of money.

I bought sliding glass doors from Renewal by Andersen. We did not expect its price to be that high, but I guess that what you have to pay for high quality. Their sales rep was very thorough and knowledgeable. He was able to answer all of our questions. We were warned ahead of time that he might take 90 minutes, but he took longer than that. He even explained the manufacturing of the materials. We were done long before he was. The installation also took longer than what we expected but we ended up very happy with the finished product. The people who came to install were professionals and did a very good job. A couple of them were Russian and they spoke Russian all the time amongst themselves and I did not really know what was going on but they were good. I would recommend Renewal by Andersen.

When I had a previous install with Renewal by Andersen, I got along well with their sales rep and decided to go with them again. We had them put a double case crank window and a sliding window. Their installers were outstanding and kept me abreast of what was going on. They were on time and courteous. They were just what I want to have for people that are coming to my house to take care of that part. The quality of the windows are fine. It was 20 below last night and I was only mildly chilling. They were pricey but I’m happy with the product and it works fine.

We needed a patio door that was almost custom-built because we didn’t want to alter the space in any way. The initial Andersen salesman that came was great. The installer showed up alone, did all the cleaning and he did a super nice installation. They were within the timelines they laid out. In fact, they were a little earlier. However, I was rushed so I didn’t ask him questions about the patio door locks because we thought it was a different type of latch. It’s spring-loaded and rotates a little bit different than the others so it feels kind of loose in the slot. We called Andersen and the person on the phone wasn’t aware of that so I had to schedule the serviceman to come out. The serviceman looked at it and confirmed it was a nice installation which we knew all along. Overall, I had a positive experience. The patio is top-quality and we’re extremely satisfied with it. I would recommend them.

I chose Renewal by Andersen for their reputation, and I purchased the crank-out windows from them. We had somebody come out to our house and gave us a quote. My husband's interaction with the rep was pretty flawless. We got the Renewal team out right after State Fair time, so there were extra incentives in terms of reductions if we signed up that same night. We ended up agreeing to it that night for the three-bedroom windows, and we did the credit card.

I got a new sliding door for my deck from Renewal by Andersen since the one that was initially installed in the house was leaking because it was installed incorrectly. I was impressed with what I saw when the salesperson came out. I've also heard good things about them from other people who have used them. It was also nice that the rep came all the way out to our house since I live a way out. They looked at the existing door to see if there was anything they could do repair-wise to it, but they determined that they couldn’t. They then walked me through the different products that were available, the prices and financing options. We then settled on a door that day.

We got 90% of our windows changed from Renewal by Andersen. Windows don't let sun heat come through, our whole house is now more colder than before. Our previous windows were 29 years old. They had condensation in them and also were not soundproof. So we thought of changing them. Labor was quick to install windows in 2 days and also vacuumed the mess. But it's winter and our heater is working more and air has become dry because there is no sun warmth to heat up the home from inside. I wish I could get back my old windows.

I used to work for Home Depot and I've heard a lot about Andersen while I worked there. In fact, I sold some Andersen windows and I had the impression that Andersen was a high-quality window and I wanted to get some of those windows too. Rich, the salesperson who came out to quote us on the windows was very sociable and friendly. He did a good job. He gave us all the details that we needed to know about the project and the quality of the windows. He also answered all our questions. What impressed me about him was his willingness to travel long ways for sales calls. He worked around our schedule and we appreciated the whole interaction.

Close to a year prior, we had done a patio door with a rep at Renewal by Andersen. We initially went to the State Fair and sat with them and then he came out the first time and we called him back and said that we're going to do the door. We were really happy with it so six months later, we called up Renewal by Andersen again around State Fair time and had them come out, and decided it on six other windows that we had hung by December. We stayed in contact with him the whole time and we went straight to our initial contact. He was very easy to talk to and very understanding, and we felt no pressure. But the presentation sold us on it. We purchased the crank windows and the installers called and told us that they were all ready to go. They came in and it was all done within the day, which was super surprising. They went way fast. They laid down the paper on the floor and did everything from the inside, which I was surprised with too.

Renewal by Andersen has a reputation for being a better class retailer. I purchased two sliding doors from them. Their representative was pleasant and a suitable person to talk to, and I got him out a couple of different times. He was fairly knowledgeable about their product and other products as well. And then, he also came on the day of the installation for a short while. It was below freezing that day and the salesperson and I hanged some vest screen in the doorway. And that way, we were able to maintain heat in the other half of the house. And the two installers went to work and they completed it on time. They cleaned up their mess as well. The sliding glass doors were fine. They're a little bit on the expensive side, but one has to pay for higher quality windows and doors. I'd recommend Renewal by Andersen.

We’ve had Andersen windows in the past. We like their reputation and TV ads. Recently, we purchased some French doors and a sliding glass window. I called and they sent someone out within a couple of days. They asked what we wanted and they have met our needs. Six weeks later, somebody came and installed the unit. The cost was a little high but I was very satisfied with their product. I would definitely tell others that having Andersen is worthwhile.

I got three kinds of windows from Renewal by Andersen -- a double-hung, some that cranked outward, and a picture window. The rep came to my house with another gentleman, and they both were extremely knowledgeable. They sold me their windows and the rep explained everything very well, much more so than another company had done the day before. They went around and looked at my windows and then they gave me suggestions for the windows I might like and what kind of windows I might like to use as well. They gave me two or three different quotes which I liked, and they weren’t pushy at all. I really liked that. I was talking to people who really knew what they were doing.

We replaced one of our bedroom windows, and we also replaced the master bedroom's patio sliding doors. The house is about 18 years old and we put Andersen in at the very beginning so they knew exactly what we have and was able to match everything up. We had the salesperson come out and he showed us the different options on the different types of windows. Once we picked it out and made sure all the hardware was correct, he placed the order. Then, the installers and the strainers came out to take a look and re-measure, and the order was placed.

I had always heard that Andersen was really good, and when we went to a state fair and had saw their windows, I decided to give them a whirl. Their reps did a good job at giving us information on their windows. We purchased a couple of sliders, and Andersen gave us a timeline on how long the replacement would take. They were able to complete the installation on time. Their installers were great. I was surprised by their speed, especially doing it in the wintertime which I expected to be longer, but they were quick and very friendly. The quality of the windows is excellent. They're expensive but worth it. I'm completely satisfied.

I started putting in a new addition 10 years ago and since then, I've always gone to Renewal by Andersen. I call them up and tell them that I'm looking for new windows. Since I've already worked with their rep, we recently decided on what we wanted to put in and ordered them in. It was a matter of seeing if we could make it work, and he did. Their installers worked very well with me. Though we had a little problem after the windows were sized wrong, they did some additional trim work and we were able to make them look like they belong. We just let it be rather than having to remake the windows. And although the cost of the windows will always be way too high, I got a very good straight and swing out windows from Renewal. They were also able to complete the installation way before the timeline they provided. I was very happy with it and I'd definitely tell friends to go with them.

My windows were 30 years old, so they were way overdue for a replacement. I got a big bay window with two side windows and had a bathroom window replaced. The Renewal by Andersen rep was very helpful and he seemed to know the product very well. The installers came in sooner than anticipated which was good. They were here right at 8:00 o' clock sharp and they finished up in the midafternoon. We love the way our windows look. They did a really good job and I would recommend them.

We wanted to maintain a good look that we have on the other windows and wanted to do some styled window so we were replacing windows with newer ones. These windows that we had were original in the house. We were able to look at different options with Renewal by Andersen when they came into our house. The rep that I worked with was able to look at different sizes. We had a split window and she was able to put a window that didn’t have a center divider in it so we have a solid glass now. They had variety and we got to choose the type of hardware in the comfort of our home. We went with all wood to match our main level and then our lower level was more of a vinyl. We did sliding glass doors of the kitchen and a bedroom window downstairs that were a bit old and a safety hazard.

I like Renewal by Andersen's reputation and I had referrals from my family members. We got four windows replaced, three slider windows and one awning, and their entire process was easy to go through. Their rep came to our house a day or two after we requested a quote and he spent a lot of time looking at all the different situations that we had and making recommendations. He was great to work with. Also, the installers were really nice, helpful and they finished the installation on time. They showed up first thing in the morning and they worked around the different rooms so that my daughter can have her room for nap time. The cost, however, was very expensive but the quality is good. I hope that the products installed will last a long time.

We had Renewal by Andersen replace the original windows of our home. We had double hung windows done to look like the ones they were going to replace. We also added a couple of extra panes on the upper portion of it for separation and a different look. The units, however, took a while to be ready. We had somebody come out in late September but nobody gave us a call back so we called them. After that, somebody came out to do the estimate. From that time, which was the last week of September, it took two weeks before somebody came out and took the measurements.

Our condominium association required us to do a renewal with Andersen. I bought the patio doors. Andersen provided a timeline for the replacement and completed this installation within the timeline but not for the initial one. The installation for the renewal was good. It took two days. They had to do some tear out. They're all different projects. They took stuff out one day and put it in the next. My rep was good. He got it done nicely. My sister lives in that condo and she hasn't complained about the quality.

I previously bought Renewal by Andersen slider door from Home Depot and I was happy with the quality. And then, they had a presentation at the state fair. They had a whole big display house set up, so it was easy to look at it. Then we had the person come over, did some measurement, and went over all the options, and he explained the financing, the cost, and everything else. It was easy for us so I bought six double-hung windows and one more slider from them. Their installers were quick, professional, and very clean. And the windows seem to be topnotch as well. They are a big improvement over other ones. Overall, although their products are a little more expensive than a lot of the other cheaper replacements, the way Renewal by Andersen crew installed them and everything makes them worth it. They made it simple for us and I would definitely recommend them.

We had slider windows done by Renewal by Andersen. The windows were brand new and the quality was good. I was a little surprised at the cost, but I had no reference points to compare it against. During installation, everything went very well. Their installation crew was very courteous and did a professionally nice job. The windows looked great, but I didn't plan the installation to be that long. The first day took 10 hours, next was an 11-hour day and the next day was a 12-hour day. It was a two-man crew and there should've been more people engaged with it.

Renewal by Andersen was a neighborhood recommendation. And when their representative came over, he showed me my options. But when he left my house, I felt totally confused because I didn't know what I was getting. He spent a ton of time here, but he simply told me what I would get. I ended up having to go to the showroom afterward to see what I was really getting. It would have been good if there were more pictures just to be a little bit clearer. The guys who came over to do the installation were awesome. It was a month later by the time they actually showed up though, but they did a really good job. They finished the job in the three days that they set up for it. They did everything right, put runners down and even cleaned up after themselves. The windows are great and they don't fog up. The house is warmer and I could tell the difference. Overall, it was a good experience for me and I would definitely recommend them.

Renewal by Andersen had the best match for an older house for me, and that's what I really wanted. I also like the sales people. It was one gal and she was super informative. And the installer was very patient and informative. The double hung I bought has excellent quality too. It was higher-end but you get what you pay for. It was a good experience and I'd recommend them.

My wife had used Renewal by Andersen before and we had a good experience with them at her house before we bought this house. The most recent windows that we purchased were the crank-outs and Renewal by Andersen lived up to the timeline the replacement would take. We had already bought three patio doors earlier in the year when we recently purchased the house. We had been upgrading things so we let the rep know we were ready to do windows. He stopped over, set it up, and it was very easy. His expertise was excellent. He knew everything that needed to be done and adjusted a couple of things to make them work better on the new installation. He was really good to deal with.

I had my windows installed very efficiently and quickly by Renewal by Andersen. It was great. The windows have excellent quality, but they are pretty expensive. The rep I worked with was very informative, and she showed us a number of things and explained the whole thing to us, financing and everything else. Everything was fine, and it measured up to our expectations. I would tell others to talk to Renewal by Andersen to see what they can offer.

Renewal by Andersen has a really good reputation and that's why I chose them. I had been in a street fair and they had a booth. I was talking to a woman there and they offered some promos. She hooked me up with the gentleman who came out to look at my house and gave me an estimate. He came out and we had a discussion and looked at exactly what I wanted to be done and then he told me what he could do. I purchased windows for my whole house and a patio door. The temperatures have dipped down to freezing during the weeks that the installers came but the installation went very smoothly. They didn't leave anything exposed for very long. They had a window taken out and then one put in and sealed up before they ever went on and exposed anything else so I appreciated that. They cleaned up the yard and the house afterward. It was incredible.

I've worked with Renewal by Andersen twice now and I've had a great experience with them. The most recent one, I replaced a fixed window and two sliders in the living room, a fixed window in the bedroom closet, and two casements in the master bedroom. It was also the second time I worked with the rep so I was familiar with him and he knew our home and how we liked to do things, which made me feel comfortable. We went through all the different options and he paid attention to my cost concerns and I was fully aware. He also had a really calm manner.

I purchased sliding doors from Renewal by Andersen. Their reps were very courteous, professional, and skilled. I got it installed within the last month and the service was excellent. Moreover, it has a very good price compared to the quality. I would encourage others to give Renewal by Andersen a call for a quote.

We already had some other quotes but the Renewal by Andersen rep came out and did her measurements. Then, we looked at options and the different types of windows, and we decided to go with the windows that she selected. She was a very experienced salesperson and knew a lot about windows such as the grade of the glass. We bought 17 windows and the installation was seamless. It took two days which I thought would take longer than that. They showed up when they said they were going to show up, left when they said they were going to leave and finished on time. The crew that I had did an excellent job. The windows are awesome and they've made a huge difference. There was a draft in front of some of the windows prior but now, there’s nothing. Renewal by Andersen is not cheap, but it's an investment that's well worth it.

We have used Renewal in the past and we were really satisfied with them. Recently, we purchased a very large sliding door and a window. The person who did the installation kept us totally informed about what was going on. He came back after the installation and put in good answers to all the questions we had. All in all, we are very happy with the work our installers did. They were excellent.

Renewal by Andersen has a strong background in their windows. I purchased a patio door and three other windows. All the rep wanted to do was to sell windows. He was pushy but I needed windows and I knew Andersen was a strong company so I still went with them. I was not too happy with that salesperson. He hadn’t given me the expertise I needed and the financing he gave me was wrong. I was told that it would take about a month but it ended up to be almost four months. Moreover, when the guy came to measure the windows didn’t have what I especially wanted on the order.

Renewal by Andersen did a fine job in putting the patio door. When their representatives came in, they explained exactly what they were going to do and so I got out of the way. They also answered all my questions and acted like professionals. Since I had two doors, they told me it would take eight hours to do the job. But it only took them six, so it was well within what they told me it was going to take. Overall, Renewal by Andersen has proven that they have a good reputation, and while they are probably between mid to higher range, their quality matches the price. I would recommend them.

We’ve heard a lot about Renewal by Andersen and they’re also in Minnesota. We were at a car show festival and we happened to see them. They had signed up for an appointment that you can get so much off and then it would be good for years. We were tired of our living room being cold so the window has to be replaced. We had plastic over the other one and it was still cold. It was probably 20 years old or more already and we had four panels on the other one, two in the middle and the other in the end opened up. So, we had Renewal come out and they gave us an estimate which was pretty reasonable from what we have been told before by others. We told them to go ahead and have it done. They put the windows at the start of January.

I researched and Renewal by Andersen seemed to be well-known and high quality and they had an excellent warranty. We had arranged the time through the office and the rep came out to the house. He walked the house to see what I needed and was able to sit down and give me a quote. He was very informative, not a pressure situation. Based on what I heard and the price he was able to quote, it had come back to where I was acceptable within what I anticipated so I was able to sign up that day. I signed a contract that day to get the process started but he was not pressuring me to do that, which I very much appreciated. That always rubs me the wrong way when they're like, “Let's leave with the deal.” I replaced the windows for my entire home with the double-hung and it was high efficiency. I have a very old house.

I made some research and I like the reputation of Renewal by Andersen. I purchased sliding windows from them. The sales rep, Ryan, came and spent a couple of hours with us, and did a good job explaining the product and the process. The installation process was great and the quality of the windows was good. I had an issue with two of the windows and they fixed them very promptly and they acted so that was fine. I’d recommend Renewal by Andersen.

We bought five big picture windows with sliders, a double-hung window, and a patio door from Renewal by Andersen since we wanted something that would last a long time. Their rep was really informative, helpful, and very thorough. He told us that the products were the determination of wood and the composite material called Fibrex. Once we put the order in, they told us that the order would take six weeks to make. After that, we scheduled the installation, which went really well. We had a hot tub installed too so they were working with that. The installation was finished within two days. However, one of the screens had a hole in it and some were faded so now they're in the process of bringing new screens in. I’m thankful that it went as smoothly as it did and I’m very satisfied. I would recommend them.

I don't need replacement windows and I don't want 30 emails a day telling me that I do. Tried unsubscribing to no avail. Tried contacting them directly to no avail. In the unlikely event I will ever need new or replacement windows, I will never use this company because of their invasive emails.

We had Andersen install two replacement picture windows 11 days ago. Cost $12,000. That's not a typo. They put something like $200 into their bid for stucco repair and paint to make the exterior good again from the damage caused by pulling out the old windows. You and I both know that $200 won't prime and paint a bird house unless you do it yourself. So, we declined to use their stucco guy and used our own. They are also window and exterior trim installers as well as flashing and roofing experts. They told us that the windows are installed incorrectly. Andersen put them in too low, so that now they have created a standing trough where water will collect at the bottom of the windows; they didn't install them flush to the weather bead, in fact they are about an inch behind it, and you can see that the windows run out from one side to the other; they are not even parallel to the framing.

I have had no experience with Renewal by Andersen and have no need for windows, but I have repeatedly unsubscribed to their barrage of daily unsolicited emails. I even emailed the company directly and told them that their constant emails were overloading my mailbox and to please stopped. That slowed it down for a few weeks. But now we're back again to daily blasts and when I travel I miss critical emails because my mailbox is full. Is there no privacy statute that prevents this harassment?

My husband and I had bought a home that had some Andersen windows installed so we thought we would continue replacing the old windows from this company. We had a front window replaced, a patio door with a matching handle and hinges, and they exam the existing windows for any defects for free. We were so happy with the great service! We began making payments but noticed a few months later our balance owed was now double? I attempted to get some information from numerous people and phone numbers for a total of seventeen months. I gave up for a long time because I have been battling with some health issues. We still make our payments on time and now we are trying to get a statement of work done from renewal by Andersen Windows once again.

Called number to verify if they had a showroom due to overly aggressive and lying sales rep. I gave them my phone number due to sales rep lying about installation for a neighbor. ** actually tried to hack my Google Account short time later. DO NOT approach this company in any way. I was nice when I called and explained why I was hesitant to give out other numbers. She still tried to play a very dangerous game. Employees who act out like this are a danger to the community at large and the tone is set from the top. There are other quality window companies in the national market. Don't bother with this one.

The sales person (Doug) measured 3 rooms, only 2 rooms were done. I ordered 4 windows only, 3 were ordered due to financing. Amount financed would have been $3,929. Douglas **. One room not done still cost me $4,911. After inquiring about the other room and window I was told it would cost me over a $1000.00.

I purchased 17 replacement windows for my home in February 2006 and spent over $21,000. It has been 11 years and the weather stripping on 3 of the south facing windows is falling off. They said they have had problems with that but won't cover it under warranty because the warranty is only 10 years. Also 5 or 6 of the window cranks are completely stripped and won't open or close.

Oh boy... wish I had read the previous reviews prior to getting involved with Renewal by Andersen!!! I have been very interested in purchasing new replacement windows for my home for a very long time. My home was rebuilt in 2000 because my home of 35 yrs. was destroyed in the May 3, 1999 F5 tornado. The builder installed vinyl windows throughout my home. 3 to 4 yrs. ago all of the windows began failing. They are double paned windows and all of the seals began breaking and allowing condensation to form inside the windows. You cannot get to this area to clean it.

We paid for window replacements in December, 2016 and had our windows replaced in January. The windows seemed good enough but not a single window screen fit the new windows. The installers noted this and took the window screens back with them in January. Thus began a tale of incompetence which is hard to believe. On three occasions, representatives from the Mechanicsburg, Pennsylvania branch came out to "measure" the windows. After the first visit, we waited an intolerable 6 - 8 weeks for the modified screens to be delivered. Incredibly, not one screen fit when the representative came out to install them and one questions whether they did anything to rebuild the screens! Before he left the technician supposedly "measured" the windows and again took them back to the company.

We had a poor experience with Renewal by Andersen - actually, we continue to deal with it since their project is not yet complete, even after one month since install. Overall, the casement windows from the inside out look good, though they have to return for minor cosmetic touch ups, which they have agreed to do but with no date agreed upon yet. Our real problem is with the outside appearance. The install team removed the existing J-track but did not replace. This left an unsightly dark stain around the top of the window. The Renewal by Andersen team have come out 3 times to verify our concerns but each time they leave after stating that J-track was not part of the install. If it was, we should have asked. Though we never heard of a J-track until after the project.

Canadian and American sales reps came in to see me. We had a great meeting. Lots of samples, pictures and videos. Huge price tag... Was shocked at first. Then the discounts kicked in. So I went for it. 4 windows and a sliding door. The second measuring guy came to verify sizes. 6 weeks later they were installed by two guys. The inside framework done to perfection. Beautiful. The Guys were awesome. It took all day. This will be my window go to company from here on in. Windows and door are awesome.

I purchased RBA 7 windows and three doors in January and was told it would be 6-8 weeks for delivery and installation. I was called several times to update the delivery and installation availability. We finally settled on March 25 to install 2 very large picture windows, side double-hung for each, a French door, a back entry door, front entry door and kitchen window. All in all--roughly $32,000. I went with RBA because they "said" they had their own installers, and the discounts were hefty. They would have to tear out the old casings on everything and reconstruct new casings and sills, etc. It would be a hefty job.

I contacted Renewal by Andersen for a price quote as I needed a few replacement windows in my home. The salesperson arrived on time, was friendly and professional. But after his sales pitch of the windows another sales pitch came that left me feeling very uncomfortable. It was regarding how the windows would be paid for as his sales pitch was this great offer of 0 percent finance if the windows were paid off within a year of the signed contract. I am old enough to know nothing is free and if it sounds too good to be true it probably is. As I did a bit of checking on this offer so my salesperson was correct in the fact it was 0 percent loan if paid off within a year but miss the payoff by even one day your interest payment will skyrocket to 23 percent interest. While this may seem simple just by making the payoff on time there are a few snags that may undermine your credit.

Salesmen Tony and Francis showed up at my house and blabbered for the next 90 minutes. Despite my telling them that I wasn't interested in financing or having additional windows measured for replacement - They pressed. They sent no less than 3 incorrect/incomplete contracts. When we refused to sign the poorly written contracts, They pressed. The fast and furious texts/emails became so obnoxious, that I had to block RBA emails and texts. These reps bulldoze clients with high-pressure sales tactics. We got a bid from a local contractor for 40% the cost that RBA had quoted. The moral here - When a salesman says: "We're not here to give you a high pressured sales pitch" - That's EXACTLY where you will find yourself. Avoid this vendor and save yourself the time and stress of greedy salesmen.

There are very strong pros and cons with working with Renewal by Andersen in Denver, CO. The pros are that the windows are extremely high quality and the installers are outstanding. The cons are that you get what you pay for-- they're not cheap. And, you have to deal with their sales pitch. This company is one of those that comes out to the house and all financially responsible people have to be there. And you have to make a decision before they leave. I HATE that type of sales. BUT our salesperson was very nice and helpful, and we are very happy with the outcome of the beautiful windows. So, my advice to you is to do your research before you make the appointment and be prepared to make a decision. The quality of both the windows and the installer's workmanship was well worth the price.

When Chris (salesman) showed up, to begin with he was late. We asked for a estimate/quote. He sat down at the table. Told me each window was going to be $1700. Never gave me any other options, never measured any window or length of our home for siding. Not once did he show me a picture let alone let me look at a brochure. I finally got brochure as he was leaving and I asked for it. When this appt. was made their company knew my husband could not attend the meeting, they seemed to have no problem with it, after all they sent salesman out. During our conversation he asked me if I was up to signing a multimillion $ contract with my husband not being here. I said "No, most married couples don't make that big of a decision without talking to each other." I called my husband and he talked to the man. Once again Chris asked my husband if he was willing to allow me to sign a multimillion $ contract. He said "No."

I have never been so upset with sales pressure! After receiving a quote of $7800.00 to replace 4 standard size windows I choose to add an additional bathroom... If that didn't get thru their head they continued by asking how many windows I have and how much money I'd save by replacing them! Adam the person that would not take no for an answer was so rude!!! I have about 22 windows and if 4 cost $1800 each 23 would have cost... We'll do the math... I guess Andersen renewal with all the bad reviews just got another!!!

Wow! We just had 3 very large windows and a patio door replaced by Renewal by Andersen. Visits by the rep and measuring team leading up to this date were informative, accurate and professional. Installation by John and Trevan were also top quality. We have a log home and this was their first installation of this type and they did a great job, making adjustments on the fly to fit the situation. Beautiful work, great team! Loving the quality of the products too.

We purchased 4 Andersen Windows 4 years ago and did not realize the price of almost 8000 dollars. I misread the contract and the way it was written it did not make any sense to us and we do not know what we paid for. The hook was interest free financing but they over inflate the price so they make more money. We feel we were ripped off and deceived. Now I have to get a lawyer to fight. Not worth it. I am not going to pay the last 1800 dollars I owe. Let them hit my credit. I claimed bankruptcy once before.

Jeremy ** familiarized us with the variety of products available from Andersen and helped us choose products that fit our application. He also did the measurements which as it turned out were perfect. Sliding door and 3 windows were installed in about 4 1/2 to 5 hours and left sparkling. Our team, Boris, Nick ** and Valentin ** installed everything, cleaned up and hauled away the old windows and scraps. They even vacuumed and swept the garage! I believe the directions we were given to prepare our home for the installation sped up the procedure for all of us. Very professional, we are pleased.

My husband and I had a rep from Andersen come out. We were very excited and signed to have our deck doors replaced. Soon after we found my husband had serious kidney problems. I tried contacting our rep. We never had any work, measurements... Nothing. I tried to explain our situation, but Andersen still insisted on charging us because we went over allowed days to cancel. We tried to contact our rep... things were a little upsetting with our medical news. Andersen did absolutely nothing. Again other than the one day the rep came... we had no one else come out to measure for doors. They were not friendly or caring. We are paying for Nothing!!!

I too bought 22 windows this year. I spent so much money for this to be such a bad experience. I wish I would have done more research. My windows are not completed in 3 weeks now. No one has been out to look over this project. I have told the office to have my sales rep call me. And I have tried calling him as well. I'm short one window and a screen was placed on my slide window already damaged. I spoke to them about these issues and nothing has been done thus far. I'm really disappointed in the level of professionalism they have shown so far. To be continued...

I called for a 9 window estimate on my house and was told it will take 1 to 1 1/2 hour presentation because I have to get back to work. It took them 2 hours and the pressure selling technique is way too nasty. Not only did the rep not shook our hands after, they are really not a typical sales rep where I came from. Will never deal with that company again.

Some may think that too much information is unnecessary, but they are wrong... Questions can be automatically answered if you allow the time to hear it from an actual person rather than a youtube video.

After two attempts at getting a high quality replacement patio door. I finally can report total satisfaction from Renew By Andersen of Livonia MI. In retrospect it really was the fault of the assembly plant in Minnesota. But finally I have what I paid for back in July, 2016.

Re "Renewal by Andersen" of One of the 4 Andersen windows in a bow arrangement has condensation between the panes and I sought an estimate to replace the glass. Sales person had absolutely NO interest in repair insisting that the ENTIRE unit be replaced at some $10K. In the process he questioned the efficacy in blocking the cold of the existing older Andersen unit and bad mouthed the 14 windows that I had recently installed by a locally owned competitor. When I reacted negatively to the cost he then pulled the usual "to keep the crew busy we can give you a discount if you have it done some 6 to 8 weeks from now". Alleged discount was only 10%. I contacted Genesee Glass and Mirror to do the repair work.

We were very unhappy with installs on our sliding door. First install was done in April 2016. The first installer put the door together wrong and left it. Which I called Andersen right after the installer was finished and made a complaint. They had one of their inspectors come down and said "you will have to wait for a new door to be made." That will take up to 8 weeks. In June they came to install the second sliding door, everything looked good. Till two days later the main sliding door came off its track. This does not usually happen.

My wife arranged an estimate from Andersen Renewal on an afternoon I had taken off work, for a sliding replacement patio door. Later I found out that she told them she would be there too, but she had to work. The salesman was about 30, heavy set and he seemed arrogant from the get go. Instead of going with me to the patio door, he started walking around my living room, telling me that basically my windows were crap. I told him I wasn't interested in windows and I walked him over to the patio door and expected him to do something besides stand there and ask me if his staff had screwed up and not told my wife that both of us needed to be there.

Aggressive sales tactics, wow. My husband is semi-retired and made an appointment for a sales person to come over to give us a quote on new windows for the entire house. A few days before the appointments, they called to confirm, and asked if we both would be there. Hubby said no, just him. So they cancelled as I could not be there. Then they kept calling to re-book. We both have told them that we have booked with another company, stop calling. Today they called again, 9 a.m. on a Sunday, to ask why we didn't pick them. Really? I told them to stop harassing us, or I will go on social media to complain about them. I hung up while he was still talking. So glad I read all the reviews, seems we have made the right decision! They should be rated a big fat zero.

I made the appointment on Thursday, June 30th, for Tuesday, July 5th at 10am. They sent me a friendly reminder in the form of an email. Tuesday morning came around, and no company rep, no phone call. At 10:20 I call to see if the appointment is still on, if the rep is late, etc. The lady informs me that they left a message on my machine (over 4th of July weekend, and I was not home all weekend), and because I did not call back to confirm the appointment, they cancelled. I received no email, no phone call, nothing telling me the appointment had been cancelled. No courtesy was extended on their part. They simply offered to re-schedule, at which point I told them no thanks. Unbelievable.

Please save yourself the headache & the expense of a ridiculously overpriced, inferior product. Our experience with Renewal by Andersen was a disaster. We thought that we would be getting a great installation & a superior product that could withstand the direct sun & heat our home experiences due to a full Southern exposure.

I wanted a quote on 6 windows. Lowe's did this in about 45 minutes. They even gave me options of different grades of windows and explained the differences. With Andersen, after about 30 minutes of the salesperson run around they finally made the decision that their windows were too expensive for our house. They came to that conclusion because we said we might move within 5 years. They were telling me that my Pella Windows 8000 series would without a doubt rot within 10 years (reading reviews here it sounds like that's what their windows did). Also they mentioned that Andersen buries their windows in Florida swamps to test their durability. Typical sales tactics. If you want to get sold on windows, give Andersen a shot. If you want to buy a product whose performance simply sells itself look elsewhere.

I didn't even get passed the appointment 1-800 person before I'd had enough of them to cancel the call. Andersen 1-800 reps are required to go through a lengthy Q&A with new customers that is painful, intrusive, time consuming and unnecessary as all the same information is readily available during the bidding process. The salesman is called a 'design consultant' which is a huge red flag - this company is ready to SELL you.

We ordered 3 new renewal by Andersen Windows right after the home show here so we could get 15% off because we were told Andersen never does sales. Right after we ordered our windows they came out with the sale of 20% off everything, windows, patio doors and installation so we felt cheated that way. Then we couldn't get the 1 year free interest because their lender wouldn't approve our loan as we only had a credit rating of 817 according to a letter received from the lender. Then we were told they were 95% efficient and according to our utility even though they are energy star rated the SHGC rating is not high enough.

All Renewal by Andersen windows are custom built windows that are designed to fit the opening and not the opening changed to fit the window. None are made of wood, all have stainless steel hardware so the is no rusting. They ONLY do their own installations and do not subcontract to anybody. Most complaints I read are installation problems which were done by contractors who change their names to avoid liability. They made crap in the past like wood, vinyl, and aluminum. What kind of spineless subhuman buys the window then complains that the salesman hypnotized them to buy anything? Ever heard of "No, Thank you"? How pathetic. And where were you when your family member needed you during a big financial decision. You had 4 weeks to cancel without costing you a dime.

Renewal by Andersen has very aggressive marketing and sales team. I don't fault them for that, but the folks who we came in contact with were not very up to date on important information, nor did they take responsibility for our work once they had our deposit. We told the sales folks who originally called that we live in a historic building and they told us this was no problem. We also reminded the salesman of the historic building and he, too, did not envision a problem. Having been told by other contractors that the side and back windows (not clearly visible to the street) did not require Landmark approval, we hoped for the best. We made 2 separate appointments for remeasuring and a very savvy man stopped by. He seemed to know more about pulling permits and the approval process, but didn't warn of any problems.

Way overpriced. Came to my house to give a quote. 2 hours later of my time he tell me I have 36 windows in my home. I counted 24, he then gave me a price of $71,000.00 dollars. Before he left the bill was down to $49,000. Nice markup that put me off right there.

Actually my complaint is against Renewal By Andersen. They get in your house by promising great sales, then give you an inflated price with a percentage "discount" that is greater than the advertised bargain! The door is worth maybe $1250... NOT $4050 I paid. First time in my 72 years, I've been cheated! The workers did their job well. The company is a cheat. Don't let them in!

Had 6 windows replaced & a screen apparently holds water in them causing them to block view & freeze in cold weather. Can't see out of the window at time it rains. I called RBA & was told yes they do hold water & I should remove them for the Winter.

Paid half down, (over $2500). Order was never completed. Sent some smelly hungover guy to do (he didn't really know what) show me wood samples. He brought a bucket of random sticks in various sizes, not even trim pieces. It took me 3 weeks to get the smell out of my house. I decide that it was a shady company at best, called and cancelled my order, sent certified letter requesting same. Three months later (3) I still don't have my money back and no door was ordered or installed. Corporate sent me to "customer service" on hold 20 mins, then they hung up on me.

Renewal By Andersen Windows - This company likes to scam its customers into buying overpriced windows. They had a minivan full of kids walking around, at night, knocking on doors convincing people they need to replace their windows. I was concerned with one window but the young man convinced me to let them look at all of my windows. Then I had to talk to a customer service rep on the phone and a supervisor just to get the appointment. Just setting up the appointment alone was annoying. They won't give me a price or ball park figure over the phone because the cost of these windows is ridiculous. The cost to replace 6 windows in my home was close to $30k. I guess this is why they refused to come out unless me and my wife agreed to sit thru a 90-minute high pressure sales pitch. It was a complete waste of our time, my wife is very busy and they insisted.

We are in a regulated community, no solicitation allowed, and it's posted. However, we let them in the first time because we need new windows, and Andersen was a good name. The high pressure was amazing and decided to NOT buy, had a difficult time getting the salesman out. He was like a cheap trick. Couple of weeks later, again, Renewal by Andersen around again, different guy. Told him to get out, don't come back, he apologized, said they would never be back. Couple weeks later, different guy. This time I wasn't so nice.

We spent over $7,000 on windows and installation. Shortly after the windows were installed, water started to leak into the kitchen. The installers sealed around the windows so that the water ran BEHIND the windows and into the kitchen. We now have two rotted windows and a wall that needs to be replaced. Do they care? NO! The warranty is up. They are only interested in selling and installing it again. Do not have anything to do with Andersen Renewal nor Andersen Windows. We will look for a company that cares about their customer satisfaction and backs their product. I will never use an Andersen product again.

I wish I could give zero stars. Their rep showed up at my door. I signed the papers for a review of eight windows and confirmed an appointment time with the company. After three phone calls and two emails from their confirmation team guess what: they don't show up! I called their two local numbers and was routed to Minnesota both times. Had they shown up.....

A few years ago I got a big patio sliding door from Andersen Windows Renewal. The thing was put in about 1 inch or slightly more out of plumb. Easy to see. Told the installers and they said that's just how they come. What a joke. Called Andersen the next day and they sent a guy out right away. He just shook his head and couldn't believe how bad it looked. The installers got the ax. Andersen then sent out a real pro. He took everything out and fixed it just fine. Unfortunately, about 2 years later the parting line gasket just fell out. Got a new part free but the installer charged $175 to put it in. What a joke!!

I called for an inspection to replace patio doors on my Wellfleet summer home. After going through several questions. They were too busy. They then wanted to come at 6-7PM. They then requested that my wife be present. I requested following week Tuesday - Wed I was told they would call Monday to confirm time and day. They never called. On Tuesday I get a call from a girl. She then tells me they're too busy to come for that week or next week. I asked why no one called me Monday. Her answer was "I did". I asked if she left a message, she said she's not allowed to leave messages. I check all my incoming calls for Monday never called. I told her I didn't want to wait another 2 weeks just to get a visit. She said "sorry we're too busy."

I met someone with renewal by Andersen at a home show and was interested in new windows and doors on my home. After meeting with them my father-in-law let me know that he could get the work done for a lesser price. When the representative called me I expressed this to him and told him we would not need their services. The mans continued to call me daily for over a month and when I wouldn't pick up because it was the same number and knew it was them he would call again within 5 minutes. I would qualify this as harassing behavior so I stated this to the gentleman then proceeded to block the incoming number.

So far the salesman has lied through his teeth about the delivery date and we stopped installation because the new windows are smaller than the windows they are taking out. They are trying to tell us they are the same size, but rulers don't lie -- a two-inch difference in some places!!! I wish we'd come across these reviews before we bought the windows. This has been such a disaster. Don't buy from Andersen!

I was looking forward to meeting with Andersen Windows. I called the gentleman who was to meet with me at 2 PM that I was running a little late. "Could you please wait for me?" Let me know that he did not have the tape measure so he would have to buy one at a hardware store and I said that was fine I would wait for him. I was excited and looking forward to having new windows because I had heard very many promising things at Andersen Windows. Gentlemen I believe he said his name was **. He told me that the windows were going to cost me quite a bit, and was unsure if I could afford them. He proceeded to measure the windows then gave me a quote of $30,000 for my windows I have a total of 12. He told me that he could give me a discount of 5000. I told him that was a little too much for me.

I ordered a replacement slider and a replacement side window. They assured me that they would be custom-made. They came to measure the openings "To make sure they would fit the first time." After waiting over a month for these custom-made windows, they arrived with sliders that fit, but the side window that did not (Apparently they just sent something that was stock). They assured me that they would put a rush on the replacement for the side window (The side window was the real reason I called in the first place). Then they called for an install date. The replacement "rush" window is going to take TWICE as long as the original order did. And they expect me to pay the bill in the mean time. I took down the advertisement they posted on my lawn without my permission. DO NOT use this company. Once they have you sucked into a contract, they will screw you.

I should have come to this site first, before agreeing to meet with the Andersen salesman. BIG MISTAKE! At first, ** was polite and conversational. He then asked me a series of questions that he was reading off a form, then asked to measure all our windows. I told him, "When I called in I told the person answering the phone we would only be wanting a quote for three living room windows." He asked why we wouldn't be replacing all our windows and we told him, "Because of the expense." After measuring, he again asked why we wouldn't consider replacing all our windows. He then said, "Not replacing all the windows is like when a car tire has 8 holes in it and you only fix 4 of them." Huh??

I had a 9-foot patio door put in and also one standard back door put in. I love the product. The installation was extremely inferior. Unless things improve, I would not use their installation services again.

After being "required" to have both my husband and myself present for a window replacement bid we were given a sales spiel that took 2 1/2 hours. Measurements were taken and the rep came up with 22 windows, after we were told by the scheduler our bay window was considered one unit. After beating up every single window company out there, telling us if we went with vinyl windows to buy the cheapest we could because they are ALL MADE THE SAME. He told us Pella had a class action suit against them and proceeded to show us all the fine printing for these window companies and all the caveats written in. Then told us their windows were 100% guaranteed for a lifetime even if we had a rock chip fly up, from the lawn, over they would cover it for free.

What a ripoff. Do not waste your money! We ordered 2 windows and 2 doors. We thought they were wood, they were vinyl!! The install was supposed to take 2 days...we are on our 6th week! They are so slow. One door came damaged and was installed anyway, so we had to order another one. The other door came and wasn't square and had to be taken out because it wouldn't shut. One door has issues with the locking mechanism. They ripped the siding off the side of our house and ruined it - and we had to get a manager out to approve the replacement of it. To top it off, one of the workers has been stealing things from homes. We aren't sure if he got anything from us.

I purchased new windows from Renewal by Andersen and the window installation was horrible. Cold air rushed through the edges of the windows because they forgot to caulk the windows. There were a series of errors that brought the installers back at least five times. Today my windows leak and it is damaging my home. Andersen repair people were nice but as of today, my windows still leak and now they are saying it is not their fault. From day one after installation, I documented and reported problems. Renewal by Andersen have great ads and nice brochures but the windows are the worst. My windows have been leaking since the day they were installed. Shame on Renewal by Andersen. I have pictures of the damage, copies of emails and letters sent, and good documentation of the problems.

Unbelievable. I scheduled an appointment with Andersen Windows. They asked who owned the home and I said that I do. The next day I get a call at work asking me to call them back. They said that they had pulled the county records and that I owned the house with another person. I said, "Yes, my husband." They said that my husband had to attend the appointment. What? Am I not allowed to make a decision as a female? Who do they think makes these decisions? I guess they think my husband won't let me spend any money. Ha. Women of the world, rise up, and refuse to do business with Andersen Windows. How insulting!

Called to get an estimate on replacement windows. The two sales people I spoke with kept asking if both my husband and I would be home at the time of the estimate. I told them yes but asked why it was necessary for us both to be home for an estimate. They asked if I was the primary owner of the house. I said yes. After discussing dates I told them that my husband works retail and I work strange/varied hours and that on second thought I wouldn't be able to have us both available at the same time.

Had a "salesman" from AW come to house and was aggressive, pushy and a real jerk. Did his "hot light" test of existing windows and of course said how poor they were. I asked him to come out after AW installed to do same test and he never returned. He repeatedly made calculation errors each time I questioned his price, especially after he left our house. Each estimate didn't add up and he kept correcting his mistakes. Don't let these people intimidate you as they are trained NOT to leave your house without a sale from you. Our rep was a total jerk!

A couple of years ago we asked for a quote and from then on we're bombarded with sales calls on a regular basis even though we told them we weren't interest. After blocking their calls I thought that would be the end of it. Today a salesperson knocked on my door telling me that my windows looked like they needed replacing. Really?? I only had them changed through another firm 6 months ago! He apologised and left!!

I was unloading groceries from my car and was approached by what was basically a door to door salesman for Andersen, which is annoying in itself. Normally I would not have even answered the door, but they caught me in the driveway and started the pitch. Honestly, we had on the work plan for the year to replace the windows so I figured, fine sure let's set up a quote and just see. Then the woman tells me that they like to do it the next day or as soon as possible and really pushes me to make the appointment, which I do.

Called to get an estimate on replacement windows. The two sales people I spoke with kept asking if my husband would be home at the time of the estimate. I told them no. They asked if I was the primary owner of the house. I said yes. I also told them my husband just passed away. The entire conversation made me very uncomfortable. I read the reviews which confirmed my feelings about these inappropriate tactics. I called and cancelled the appointment. The gentleman asked why. I explained the above circumstances. He did apologize but advised me this is a script they are given to read. Never will I use Andersen windows.

Today I called Anderson Windows main number to set up an appointment to come to our home to price out 16 windows that need to be replaced. The rep said they wanted a 90 minute appointment and I said I only had 60 minutes and that Pella and Millgaurd companies were both able to give me a quote in 60 minutes. The rep just wanted to argue with me when I politely and simply said, "No, I have 1 hour available." THEN, get this... the rep said I had to have "your husband, the primary decision maker home at the time of the consultation!!!!" Holy crap! REALLY!

I scheduled a sales rep to come to my house online. I received a call back to setup a time. First, they would not make the appointment unless my wife was home with me. I told them it didn't matter because we are just looking for information and I would relay any info to her. They did not accept that so I had to inconvenience my wife to make the appointment. After a two hour presentation, much of it asking about how my wife and I met, I was told the pricing of $11,940 for 6 windows. It's a good window but come on! The rep told me if I said yes on the spot it would cost $8,955. I said I would not decide anything that night.

I ordered 28 windows from Renewal by Andersen at the end of July, and was told the order would take about 8 weeks. A gentleman came out the following week to measure my windows. A few changes were made - the finish was changed. The salesman called to verify the changes and said there would be a credit. I asked for an itemized bill, I wanted to know how much a window cost. He stated he would get back to me, but never did. I would call him but he did not return my calls. I tried calling the office but only got voicemail. Time went by, not hearing from anyone.

In 2010 my Condo HOA put together a package deal with renewal for doors and windows in order to get a good price for each homeowner. Windows: we got nothing close to what we ordered, but something much cheaper. After lots of back and forth, renewal would do NOTHING to correct their screw up. Doors: a nightmare - Opening and Closing takes the strength of a linebacker - now falling apart. Renewal surrounded themselves with layers of contractors and "oh, that man is no longer with us" so as to never take responsibility or do the right thing in order to save their name. They obviously depend on their pricey advertising to dupe the public.

We had 44 casement windows, one door and an atrium door replaced by Renewal by Andersen. The nightmare began on July 2nd when they began the installation. They ruined our hardwood floors in our living room, dining room and bedroom with something that actually stripped the finish off of them. A floor team came out and repaired the floors and they do not how look like they were prior to the installation. We have several sunburst windows in our kitchen, family room and master bathroom and it took them three times to redo the woodwork on the arch to fit the windows. We paid for the service of taking down our shutters and reinstalling after the window installation.

Called to set up an appointment to get an estimate for replacement windows. They said they will have a salesperson contact me, if I'd provide some info. Most companies in similar situation usually ask for a name and phone number. Then the physical address would be given when the sales person calls up to make an appointment.

I had a salesman from Andersen Windows come out. He pulled up in a New Lexus. After an 1 1/2 hours of him trying to sell us windows his first price was over 28,000 dollars for 11 windows. He got the price down to $22,000 which is $2,000 a window. They seemed like good window but are WAY OVERPRICED! I helped him carry his stuff out to his new Lexus just to get rid of him as quick as possible!

Andersen refused to schedule a home consultation with me unless my husband was present for the visit. I am the sole owner of this property and also on the home owners association board. I am disgusted with these practices. Ironically this all happened at the CT WOMENS expo. I had many other window companies who were willing to come to my property within male escort. I will not be silent about this issue.

We will never know the quality of these windows because the sales rep was such a jerk. They could make the best windows ever known to man and I wouldn't do business with them because of their employees' bullying sales techniques.

We just finished a c-o-l-d winter and our Renewal by Anderson Windows helped greatly! I can tell you they were not cheap but are worth every penny. They were installed the right way too. We got double hungs and crank outs. I have purchased cheaper house items in the past but they end up not doing the job.