Renewal by Andersen Reviews

Re "Renewal by Andersen" of One of the 4 Andersen windows in a bow arrangement has condensation between the panes and I sought an estimate to replace the glass. Sales person had absolutely NO interest in repair insisting that the ENTIRE unit be replaced at some $10K. In the process he questioned the efficacy in blocking the cold of the existing older Andersen unit and bad mouthed the 14 windows that I had recently installed by a locally owned competitor. When I reacted negatively to the cost he then pulled the usual "to keep the crew busy we can give you a discount if you have it done some 6 to 8 weeks from now". Alleged discount was only 10%. I contacted Genesee Glass and Mirror to do the repair work.

We were very unhappy with installs on our sliding door. First install was done in April 2016. The first installer put the door together wrong and left it. Which I called Andersen right after the installer was finished and made a complaint. They had one of their inspectors come down and said "you will have to wait for a new door to be made." That will take up to 8 weeks. In June they came to install the second sliding door, everything looked good. Till two days later the main sliding door came off its track. This does not usually happen.

My wife arranged an estimate from Andersen Renewal on an afternoon I had taken off work, for a sliding replacement patio door. Later I found out that she told them she would be there too, but she had to work. The salesman was about 30, heavy set and he seemed arrogant from the get go. Instead of going with me to the patio door, he started walking around my living room, telling me that basically my windows were crap. I told him I wasn't interested in windows and I walked him over to the patio door and expected him to do something besides stand there and ask me if his staff had screwed up and not told my wife that both of us needed to be there.

Aggressive sales tactics, wow. My husband is semi-retired and made an appointment for a sales person to come over to give us a quote on new windows for the entire house. A few days before the appointments, they called to confirm, and asked if we both would be there. Hubby said no, just him. So they cancelled as I could not be there. Then they kept calling to re-book. We both have told them that we have booked with another company, stop calling. Today they called again, 9 a.m. on a Sunday, to ask why we didn't pick them. Really? I told them to stop harassing us, or I will go on social media to complain about them. I hung up while he was still talking. So glad I read all the reviews, seems we have made the right decision! They should be rated a big fat zero.

I made the appointment on Thursday, June 30th, for Tuesday, July 5th at 10am. They sent me a friendly reminder in the form of an email. Tuesday morning came around, and no company rep, no phone call. At 10:20 I call to see if the appointment is still on, if the rep is late, etc. The lady informs me that they left a message on my machine (over 4th of July weekend, and I was not home all weekend), and because I did not call back to confirm the appointment, they cancelled. I received no email, no phone call, nothing telling me the appointment had been cancelled. No courtesy was extended on their part. They simply offered to re-schedule, at which point I told them no thanks. Unbelievable.

Please save yourself the headache & the expense of a ridiculously overpriced, inferior product. Our experience with Renewal by Andersen was a disaster. We thought that we would be getting a great installation & a superior product that could withstand the direct sun & heat our home experiences due to a full Southern exposure.

I wanted a quote on 6 windows. Lowe's did this in about 45 minutes. They even gave me options of different grades of windows and explained the differences. With Andersen, after about 30 minutes of the salesperson run around they finally made the decision that their windows were too expensive for our house. They came to that conclusion because we said we might move within 5 years. They were telling me that my Pella Windows 8000 series would without a doubt rot within 10 years (reading reviews here it sounds like that's what their windows did). Also they mentioned that Andersen buries their windows in Florida swamps to test their durability. Typical sales tactics. If you want to get sold on windows, give Andersen a shot. If you want to buy a product whose performance simply sells itself look elsewhere.

I didn't even get passed the appointment 1-800 person before I'd had enough of them to cancel the call. Andersen 1-800 reps are required to go through a lengthy Q&A with new customers that is painful, intrusive, time consuming and unnecessary as all the same information is readily available during the bidding process. The salesman is called a 'design consultant' which is a huge red flag - this company is ready to SELL you.

We ordered 3 new renewal by Andersen Windows right after the home show here so we could get 15% off because we were told Andersen never does sales. Right after we ordered our windows they came out with the sale of 20% off everything, windows, patio doors and installation so we felt cheated that way. Then we couldn't get the 1 year free interest because their lender wouldn't approve our loan as we only had a credit rating of 817 according to a letter received from the lender. Then we were told they were 95% efficient and according to our utility even though they are energy star rated the SHGC rating is not high enough.

All Renewal by Andersen windows are custom built windows that are designed to fit the opening and not the opening changed to fit the window. None are made of wood, all have stainless steel hardware so the is no rusting. They ONLY do their own installations and do not subcontract to anybody. Most complaints I read are installation problems which were done by contractors who change their names to avoid liability. They made crap in the past like wood, vinyl, and aluminum. What kind of spineless subhuman buys the window then complains that the salesman hypnotized them to buy anything? Ever heard of "No, Thank you"? How pathetic. And where were you when your family member needed you during a big financial decision. You had 4 weeks to cancel without costing you a dime.

Renewal by Andersen has very aggressive marketing and sales team. I don't fault them for that, but the folks who we came in contact with were not very up to date on important information, nor did they take responsibility for our work once they had our deposit. We told the sales folks who originally called that we live in a historic building and they told us this was no problem. We also reminded the salesman of the historic building and he, too, did not envision a problem. Having been told by other contractors that the side and back windows (not clearly visible to the street) did not require Landmark approval, we hoped for the best. We made 2 separate appointments for remeasuring and a very savvy man stopped by. He seemed to know more about pulling permits and the approval process, but didn't warn of any problems.

Way overpriced. Came to my house to give a quote. 2 hours later of my time he tell me I have 36 windows in my home. I counted 24, he then gave me a price of $71,000.00 dollars. Before he left the bill was down to $49,000. Nice markup that put me off right there.

Actually my complaint is against Renewal By Andersen. They get in your house by promising great sales, then give you an inflated price with a percentage "discount" that is greater than the advertised bargain! The door is worth maybe $1250... NOT $4050 I paid. First time in my 72 years, I've been cheated! The workers did their job well. The company is a cheat. Don't let them in!

Had 6 windows replaced & a screen apparently holds water in them causing them to block view & freeze in cold weather. Can't see out of the window at time it rains. I called RBA & was told yes they do hold water & I should remove them for the Winter.

Paid half down, (over $2500). Order was never completed. Sent some smelly hungover guy to do (he didn't really know what) show me wood samples. He brought a bucket of random sticks in various sizes, not even trim pieces. It took me 3 weeks to get the smell out of my house. I decide that it was a shady company at best, called and cancelled my order, sent certified letter requesting same. Three months later (3) I still don't have my money back and no door was ordered or installed. Corporate sent me to "customer service" on hold 20 mins, then they hung up on me.

Renewal By Andersen Windows - This company likes to scam its customers into buying overpriced windows. They had a minivan full of kids walking around, at night, knocking on doors convincing people they need to replace their windows. I was concerned with one window but the young man convinced me to let them look at all of my windows. Then I had to talk to a customer service rep on the phone and a supervisor just to get the appointment. Just setting up the appointment alone was annoying. They won't give me a price or ball park figure over the phone because the cost of these windows is ridiculous. The cost to replace 6 windows in my home was close to $30k. I guess this is why they refused to come out unless me and my wife agreed to sit thru a 90-minute high pressure sales pitch. It was a complete waste of our time, my wife is very busy and they insisted.

We are in a regulated community, no solicitation allowed, and it's posted. However, we let them in the first time because we need new windows, and Andersen was a good name. The high pressure was amazing and decided to NOT buy, had a difficult time getting the salesman out. He was like a cheap trick. Couple of weeks later, again, Renewal by Andersen around again, different guy. Told him to get out, don't come back, he apologized, said they would never be back. Couple weeks later, different guy. This time I wasn't so nice.

We spent over $7,000 on windows and installation. Shortly after the windows were installed, water started to leak into the kitchen. The installers sealed around the windows so that the water ran BEHIND the windows and into the kitchen. We now have two rotted windows and a wall that needs to be replaced. Do they care? NO! The warranty is up. They are only interested in selling and installing it again. Do not have anything to do with Andersen Renewal nor Andersen Windows. We will look for a company that cares about their customer satisfaction and backs their product. I will never use an Andersen product again.

I wish I could give zero stars. Their rep showed up at my door. I signed the papers for a review of eight windows and confirmed an appointment time with the company. After three phone calls and two emails from their confirmation team guess what: they don't show up! I called their two local numbers and was routed to Minnesota both times. Had they shown up.....

A few years ago I got a big patio sliding door from Andersen Windows Renewal. The thing was put in about 1 inch or slightly more out of plumb. Easy to see. Told the installers and they said that's just how they come. What a joke. Called Andersen the next day and they sent a guy out right away. He just shook his head and couldn't believe how bad it looked. The installers got the ax. Andersen then sent out a real pro. He took everything out and fixed it just fine. Unfortunately, about 2 years later the parting line gasket just fell out. Got a new part free but the installer charged $175 to put it in. What a joke!!

I called for an inspection to replace patio doors on my Wellfleet summer home. After going through several questions. They were too busy. They then wanted to come at 6-7PM. They then requested that my wife be present. I requested following week Tuesday - Wed I was told they would call Monday to confirm time and day. They never called. On Tuesday I get a call from a girl. She then tells me they're too busy to come for that week or next week. I asked why no one called me Monday. Her answer was "I did". I asked if she left a message, she said she's not allowed to leave messages. I check all my incoming calls for Monday never called. I told her I didn't want to wait another 2 weeks just to get a visit. She said "sorry we're too busy."

I met someone with renewal by Andersen at a home show and was interested in new windows and doors on my home. After meeting with them my father-in-law let me know that he could get the work done for a lesser price. When the representative called me I expressed this to him and told him we would not need their services. The mans continued to call me daily for over a month and when I wouldn't pick up because it was the same number and knew it was them he would call again within 5 minutes. I would qualify this as harassing behavior so I stated this to the gentleman then proceeded to block the incoming number.

So far the salesman has lied through his teeth about the delivery date and we stopped installation because the new windows are smaller than the windows they are taking out. They are trying to tell us they are the same size, but rulers don't lie -- a two-inch difference in some places!!! I wish we'd come across these reviews before we bought the windows. This has been such a disaster. Don't buy from Andersen!

I was looking forward to meeting with Andersen Windows. I called the gentleman who was to meet with me at 2 PM that I was running a little late. "Could you please wait for me?" Let me know that he did not have the tape measure so he would have to buy one at a hardware store and I said that was fine I would wait for him. I was excited and looking forward to having new windows because I had heard very many promising things at Andersen Windows. Gentlemen I believe he said his name was **. He told me that the windows were going to cost me quite a bit, and was unsure if I could afford them. He proceeded to measure the windows then gave me a quote of $30,000 for my windows I have a total of 12. He told me that he could give me a discount of 5000. I told him that was a little too much for me.

I ordered a replacement slider and a replacement side window. They assured me that they would be custom-made. They came to measure the openings "To make sure they would fit the first time." After waiting over a month for these custom-made windows, they arrived with sliders that fit, but the side window that did not (Apparently they just sent something that was stock). They assured me that they would put a rush on the replacement for the side window (The side window was the real reason I called in the first place). Then they called for an install date. The replacement "rush" window is going to take TWICE as long as the original order did. And they expect me to pay the bill in the mean time. I took down the advertisement they posted on my lawn without my permission. DO NOT use this company. Once they have you sucked into a contract, they will screw you.

I should have come to this site first, before agreeing to meet with the Andersen salesman. BIG MISTAKE! At first, ** was polite and conversational. He then asked me a series of questions that he was reading off a form, then asked to measure all our windows. I told him, "When I called in I told the person answering the phone we would only be wanting a quote for three living room windows." He asked why we wouldn't be replacing all our windows and we told him, "Because of the expense." After measuring, he again asked why we wouldn't consider replacing all our windows. He then said, "Not replacing all the windows is like when a car tire has 8 holes in it and you only fix 4 of them." Huh??

I had a 9-foot patio door put in and also one standard back door put in. I love the product. The installation was extremely inferior. Unless things improve, I would not use their installation services again.

After being "required" to have both my husband and myself present for a window replacement bid we were given a sales spiel that took 2 1/2 hours. Measurements were taken and the rep came up with 22 windows, after we were told by the scheduler our bay window was considered one unit. After beating up every single window company out there, telling us if we went with vinyl windows to buy the cheapest we could because they are ALL MADE THE SAME. He told us Pella had a class action suit against them and proceeded to show us all the fine printing for these window companies and all the caveats written in. Then told us their windows were 100% guaranteed for a lifetime even if we had a rock chip fly up, from the lawn, over they would cover it for free.

What a ripoff. Do not waste your money! We ordered 2 windows and 2 doors. We thought they were wood, they were vinyl!! The install was supposed to take 2 days...we are on our 6th week! They are so slow. One door came damaged and was installed anyway, so we had to order another one. The other door came and wasn't square and had to be taken out because it wouldn't shut. One door has issues with the locking mechanism. They ripped the siding off the side of our house and ruined it - and we had to get a manager out to approve the replacement of it. To top it off, one of the workers has been stealing things from homes. We aren't sure if he got anything from us.

I purchased new windows from Renewal by Andersen and the window installation was horrible. Cold air rushed through the edges of the windows because they forgot to caulk the windows. There were a series of errors that brought the installers back at least five times. Today my windows leak and it is damaging my home. Andersen repair people were nice but as of today, my windows still leak and now they are saying it is not their fault. From day one after installation, I documented and reported problems. Renewal by Andersen have great ads and nice brochures but the windows are the worst. My windows have been leaking since the day they were installed. Shame on Renewal by Andersen. I have pictures of the damage, copies of emails and letters sent, and good documentation of the problems.

Unbelievable. I scheduled an appointment with Andersen Windows. They asked who owned the home and I said that I do. The next day I get a call at work asking me to call them back. They said that they had pulled the county records and that I owned the house with another person. I said, "Yes, my husband." They said that my husband had to attend the appointment. What? Am I not allowed to make a decision as a female? Who do they think makes these decisions? I guess they think my husband won't let me spend any money. Ha. Women of the world, rise up, and refuse to do business with Andersen Windows. How insulting!

Called to get an estimate on replacement windows. The two sales people I spoke with kept asking if both my husband and I would be home at the time of the estimate. I told them yes but asked why it was necessary for us both to be home for an estimate. They asked if I was the primary owner of the house. I said yes. After discussing dates I told them that my husband works retail and I work strange/varied hours and that on second thought I wouldn't be able to have us both available at the same time.

Had a "salesman" from AW come to house and was aggressive, pushy and a real jerk. Did his "hot light" test of existing windows and of course said how poor they were. I asked him to come out after AW installed to do same test and he never returned. He repeatedly made calculation errors each time I questioned his price, especially after he left our house. Each estimate didn't add up and he kept correcting his mistakes. Don't let these people intimidate you as they are trained NOT to leave your house without a sale from you. Our rep was a total jerk!

A couple of years ago we asked for a quote and from then on we're bombarded with sales calls on a regular basis even though we told them we weren't interest. After blocking their calls I thought that would be the end of it. Today a salesperson knocked on my door telling me that my windows looked like they needed replacing. Really?? I only had them changed through another firm 6 months ago! He apologised and left!!

I was unloading groceries from my car and was approached by what was basically a door to door salesman for Andersen, which is annoying in itself. Normally I would not have even answered the door, but they caught me in the driveway and started the pitch. Honestly, we had on the work plan for the year to replace the windows so I figured, fine sure let's set up a quote and just see. Then the woman tells me that they like to do it the next day or as soon as possible and really pushes me to make the appointment, which I do.

Called to get an estimate on replacement windows. The two sales people I spoke with kept asking if my husband would be home at the time of the estimate. I told them no. They asked if I was the primary owner of the house. I said yes. I also told them my husband just passed away. The entire conversation made me very uncomfortable. I read the reviews which confirmed my feelings about these inappropriate tactics. I called and cancelled the appointment. The gentleman asked why. I explained the above circumstances. He did apologize but advised me this is a script they are given to read. Never will I use Andersen windows.

Today I called Anderson Windows main number to set up an appointment to come to our home to price out 16 windows that need to be replaced. The rep said they wanted a 90 minute appointment and I said I only had 60 minutes and that Pella and Millgaurd companies were both able to give me a quote in 60 minutes. The rep just wanted to argue with me when I politely and simply said, "No, I have 1 hour available." THEN, get this... the rep said I had to have "your husband, the primary decision maker home at the time of the consultation!!!!" Holy crap! REALLY!

I scheduled a sales rep to come to my house online. I received a call back to setup a time. First, they would not make the appointment unless my wife was home with me. I told them it didn't matter because we are just looking for information and I would relay any info to her. They did not accept that so I had to inconvenience my wife to make the appointment. After a two hour presentation, much of it asking about how my wife and I met, I was told the pricing of $11,940 for 6 windows. It's a good window but come on! The rep told me if I said yes on the spot it would cost $8,955. I said I would not decide anything that night.

I ordered 28 windows from Renewal by Andersen at the end of July, and was told the order would take about 8 weeks. A gentleman came out the following week to measure my windows. A few changes were made - the finish was changed. The salesman called to verify the changes and said there would be a credit. I asked for an itemized bill, I wanted to know how much a window cost. He stated he would get back to me, but never did. I would call him but he did not return my calls. I tried calling the office but only got voicemail. Time went by, not hearing from anyone.

In 2010 my Condo HOA put together a package deal with renewal for doors and windows in order to get a good price for each homeowner. Windows: we got nothing close to what we ordered, but something much cheaper. After lots of back and forth, renewal would do NOTHING to correct their screw up. Doors: a nightmare - Opening and Closing takes the strength of a linebacker - now falling apart. Renewal surrounded themselves with layers of contractors and "oh, that man is no longer with us" so as to never take responsibility or do the right thing in order to save their name. They obviously depend on their pricey advertising to dupe the public.

We had 44 casement windows, one door and an atrium door replaced by Renewal by Andersen. The nightmare began on July 2nd when they began the installation. They ruined our hardwood floors in our living room, dining room and bedroom with something that actually stripped the finish off of them. A floor team came out and repaired the floors and they do not how look like they were prior to the installation. We have several sunburst windows in our kitchen, family room and master bathroom and it took them three times to redo the woodwork on the arch to fit the windows. We paid for the service of taking down our shutters and reinstalling after the window installation.

Called to set up an appointment to get an estimate for replacement windows. They said they will have a salesperson contact me, if I'd provide some info. Most companies in similar situation usually ask for a name and phone number. Then the physical address would be given when the sales person calls up to make an appointment.

I had a salesman from Andersen Windows come out. He pulled up in a New Lexus. After an 1 1/2 hours of him trying to sell us windows his first price was over 28,000 dollars for 11 windows. He got the price down to $22,000 which is $2,000 a window. They seemed like good window but are WAY OVERPRICED! I helped him carry his stuff out to his new Lexus just to get rid of him as quick as possible!

Andersen refused to schedule a home consultation with me unless my husband was present for the visit. I am the sole owner of this property and also on the home owners association board. I am disgusted with these practices. Ironically this all happened at the CT WOMENS expo. I had many other window companies who were willing to come to my property within male escort. I will not be silent about this issue.

We will never know the quality of these windows because the sales rep was such a jerk. They could make the best windows ever known to man and I wouldn't do business with them because of their employees' bullying sales techniques.

We just finished a c-o-l-d winter and our Renewal by Anderson Windows helped greatly! I can tell you they were not cheap but are worth every penny. They were installed the right way too. We got double hungs and crank outs. I have purchased cheaper house items in the past but they end up not doing the job.