Renewal by Andersen Reviews

They are standing behind their product. I was called by a manager at Anderson window said they were going to do right by me. My problem was I didn’t talk to the right people in the company. They are going to replace the damage door by July 15. I am very impressed on the fast response of this issue so I guess I just want to say before you write a review go through all the channels and find the right person that’s going to help you. I just want to say thank you Charles for looking into this Matter and getting it resolved. Thanks again.

The initial process as far as getting a and getting windows installed quickly was great. We were very impressed by the fact that they were building an hour window frames right in our driveway brand new to put up. We thought, "wow this is great!" What a facade that all was. The installers installed our patio door backwards. When I mentioned to them that it looked weird, they blew me off as if I wasn't even there. I should have known then. We are about 18 months into owning our windows and had tried repeatedly to get them serviced and up to par for what we paid. I don't believe that will ever happen. When we did finally get a service guy out the guy was a condescending jerk.

The GM of the Milwaukee team did respond and has issued appropriate compensation. May still consider RBA for future replacement window needs.

I contracted for installation and finishing (painting and staining) of all the windows in my house. Installation was good, after which they asked for payment. The next day was to be the finishing. The painters arrived, did some work, but left scrapes and chipped paint on and around every window, including walls where the tape ripped off paint. When I asked what was going on, the painters said that was the installers’ fault and not their job. I’m left with a mess.

I called to make an appointment and was told that if my husband couldn't be there, I had to wait two weeks and was not allowed to have a weekend appointment or an evening appointment. I asked for a manager and she told me I should feel lucky because in the past they didn't talk to 1 spouse only. I was told that if someone better needed my time slot that we would have to reschedule. Especially if they scheduled the day before. It seems like they schedule you far out so that you forget about the appointment.

I would never recommend Renewal By Anderson. If someone would return calls it may help the situation. I have tried for 2 weeks to get someone to call me back. I've texted and emailed the salesman and got no response. I have returned a call to someone who NEVER picks up the phone number she left in the message and any messages I left for her, she has not responded.

Our sales rep at Renewal by Andersen was great. We got 10 different windows for our house from them. We had two guys for our window replacement and they did a great job. They were very friendly and cleaned up. It was a very awesome installation. Now we have one fixed-picture and nine slider windows from Renewal and though they weren't the cheapest, they're great.

We had 16 new windows put in our house. Within just a few months 2 of them would not open. And now a third window won’t open. The clip on the side of the window broke on one that I know for sure. I was to have had parts sent that was almost a year ago and still no parts. According to the customer service rep it’s not their fault or worries. I would recommend these window to anyone after the way we have been treated.

I asked for an in-home consultation for 1 slider window replacement. They quoted me $3,295.00 for one window installed. I had Lowe's come look at it and they quoted me $712.65 for the same window installed. Guess who I'm going with?

A third of my windows arrived damaged. The manager from Andersen said they'd put the replacement windows on the fast track. I didn't hear anything from Andersen. After we were well passed the promised date I left a message with customer service (yes left a message because why would a CS team be available to speak with customers) my windows were magically ready for installation; unless an amazing coincidence it would seem the replacements were ready and no one was managing my project. A year later after starting a recent remodel project, my general contractor pointed out that Andersen installed a window in my shower using a wood frame; of course now warped and window needs to be reinstalled as a result. Since Andersen customer service doesn't answer phone calls, I decided to try emails. They don't answer those either.

They did such an amazing job. We cannot say enough positive things about the work that was completed, answering our questions during install and cleaning up. I am blow away by the measure taken to ensure the work space was confined to a certain area. Both gentlemen were friendly and professional. Hope we get the same work crew on our next window install in the future.

We had a front door put in by Renewal by Andersen. They were very detailed and well within the limits that they established. My wife met with the person who was doing the advanced work. We set up an appointment with a person from the Renewal by Andersen, then they came out and showed us all the different options we had. The rep was very knowledgeable about the products he was selling and of all the different options that were available. They were able to superimpose the different doors on to a picture of our house, so we had an excellent idea of what the finished product would look like. The they set the appointment up for installation, and the guys did an excellent job. They were on time and courteous. There were very little mess and they cleaned up everything. They were very careful in what they did. We were very satisfied with the finished product. It was a very pleasant experience.

I have been involved in a 2 year battle with Renewal over a patio door they installed but do not fabricate (Provia). The door has never worked properly. Got a lot of lip service at first. Even called my salesman who wouldn’t call back! He already made his money. I have already. Mind you paid them approximately $10,000.00. The door blows open in the locked position and last month we found our dog was outside when we returned home and door was wide open! So of course I have been calling leaving messages and no response.

It started off with a pushy sales rep in our home who got us with the "save 20% by signing up NOW". We were impatient and agreed to have the 17 windows replaced for ~40,000$. Literally that night he leaves and I get the mail and there we have a flyer for the same 20% off that we could have used at any time in the next month and actually thought about our decision, but I guess that was our mistake.

I liked the way that Renewal By Andersen advertised their products and they had better windows than other retailers. So, I decided to purchase from them. My interaction with their rep was good and he thorough when he was talking. Also, the installation was done pretty quickly and I was really surprised with that. The installers finished it in two days and they did a great job. The cost of the windows was a little spendy, but to me, it was worth it because I really like these windows. They are sturdy and they keep a lot of the outside noise out. Overall, there was nothing I didn’t like about my experience and I would tell others that Renewal By Andersen is great.

Renewal by Andersen put in one big window for us. Their reps were great. They told us what they were gonna do, and did it. The installation process didn’t take very long and the team was very, very good. I love the window. They seem really nice and there's no leaking or air coming through.

We were so glad we hired Renewal by Andersen for our window replacements. The windows are beautiful! The team did a great job of installation and finishing. I appreciated how quiet they worked and cleaned up as they installed each window. I love these windows!

Renewal by Andersen was recommended several times to me and a representative came out and went through everything with me. We discussed the window and there was one other door that I was going to have replaced. She explained how I could save some cost by doing the finishing work myself with a new wood trim instead of hiring somebody else or having their people come in and stain it. She was upfront about the pricing.

I’ve had the pleasure of starting this process with Keith **. He was professional, knowledgeable and gave me so much useful information about the product. I then met with Martin **, who was also professional and knowledgeable. He took the extra time to make sure he had every last detail of the 43 windows, 3 doors and 2 storm doors. We are so excited for installation day. Exceptional service.

We had four double-hung windows replaced from the top floor with Renewal by Andersen products. The representatives from Renewal made the processing experience comfortable. They were very polite and answered all our questions. They have the products that we were looking for and had samples of everything I wanted to see. They were able to advise us on the decisions we were trying to make about removable pieces versus permanent, and the different materials used. I wanted to be able to compare and visually see in person at our home before we made our decision and that was helpful. The installation went well and it was completed within the time frame. The quality of the windows is excellent. Renewal by Andersen is expensive compared to other products but if someone is looking for something similar with what we got, I'd recommend them.

I had windows installed about 11 years ago but I didn’t stain them. They got damaged so I had to replace them. I liked the quality of the windows from Renewal by Andersen. A really nice rep came to the house and tried to get me the best deal she could because she knew I was a redo. I appreciate all she did for me. I replaced six windows instead of the original five because Renewal had a deal where when you get one, you can get the second for 400 off. The installers were nice guys and were very good. They were clean and respectful of my property. Even though I told them not to worry about the floor since it was a mess, they still put their tarps down. It took a little over half a day for the job to be done and I appreciate the work they did. I’m gonna do the staining of the windows this weekend.

We chose Renewal by Andersen over other window retailers due to their brand image and recognition here locally in Minnesota. We had them replace the sliding door. They gave us a timeline on how long that would take and they matched that timeline. So, it was two months from placing order until we got the door. The representatives were very professional and answered all our questions.

We ordered 6 double-hung windows and 2 sliding door windows. Everything was done as promised. First the rep came out and looked at everything we needed done, made measurements, and wrote up the order. Then an installation supervisor arrived and re-measured and tagged the windows. Finally, the installation crew came out and finished in an hour less than we'd been told. Everyone was friendly, personable, and professional. They represented the company well. We are impressed with the work ethic and quality of work and the materials. No surprises! Down the line, we'll replace a few more double-hung windows and will hire Renewal by Andersen to do the work.

Renewal by Andersen is a little bit more expensive but one of the best companies 'cause what they do is they come out, measure, make the windows and put them in. They don’t have all these subcontractors coming and going. In other words, they start right at the beginning of the job to the very end. Their rep was very professional and knew his stuff. He seemed really concerned to make sure everything was done right and then got back to me a couple of times to make sure everything was A-Okay.

We have been getting our house done and we spend around $10,000 each time. This is the third time we purchased from Andersen windows so we're obviously happy with them. We purchased some sliders as well as double hung windows and while the quality of the windows are good, I thought I was getting a deal. I thought it was gonna be $10,000 but when I saw the invoice, it said $12K. Other than that, the installation went great and Melissa did a great job. Andersen has a reputation for being pricey but you get what you pay for.

We saw an ad for Renewal by Andersen in one of those flyers that come out weekly. We needed to get our windows done, and they seemed like a good thing. I called them and they had a good warranty. They were also local. In addition to that, the reps I worked with were awesome. They were friendly and professional. We ended up getting a custom-built window and two smaller windows for our attic which is on a 1908 home. When the installers were here, they took care of everything outside. I liked it because I work from home and I didn't even notice the installation. We were downstairs and they were in the attic so it didn't change my daily life. The windows are fantastic.

Just had our sliding door replaced, can’t say enough about the experience we had with Renewal by Anderson. I’ll start with the sales rep Jeff, he gave a complete power point presentation, that would impress the most skeptical out there! He demonstrated how the U.V. glass repels heat, and how smooth the Anderson double rollers work, and the quality of the Anderson line, he really knows his product.

We've researched many different brand and companies to replace our patio door and what strikes me the most is when you call Renewal by Andersen, they refuse to give any prices even approximately on how much the patio door would cost, even after I provided rough opening measurements and asked for just rough numbers, just to have an idea about a range.

Renewal by Andersen did a patio door which went great from start to finish. It took six weeks to get the patio door, and then they were here for three hours. They were very professional and they did a good job. Everything turned out good. The cost is high, but hopefully we have a good quality product.

I got into Rural King in Washington, PA and I did some pool shopping. There was a lady there that had a stand set up and she was doing some advertising for Renewal by Andersen. We happened to be looking into getting doors and windows at the time and I got the brochure off of her, then we made an appointment. We had five windows installed as well as three doors and two of them were modifications. They had to custom-make one of the doors that we got, so that took a little bit longer, but I’m not complaining. I’m extremely happy with it. We also had a great experience with Renewal's reps.. The salesman, Jesus, would check in on us and he’d give us constant updates. And the project manager was very friendly and he checked up on us as well.

I had Renewal by Andersen replaced 12 windows in our home. The maintenance started getting too much because my home is getting old. Renewal was able to give me a timeline on how long everything would take, and the job was completed in that timeline. I had simple and easy interactions with the reps and the installation team. They were straightforward, easy to work with and polite.

I had two other windows installed towards the back of my house and we liked them so well. Andersen did some other windows long time ago and I decided I would like to stay with them. Last year, I had a fellow come out for an estimate. But at the time, the cost seemed rather high, and he apparently saved all my information because when I had called him back, not only did they do the five windows upstairs, but the two that they were gonna do last year. He was really appreciative that I called him back. We got five windows on my third floor and two on the first floor.

I liked the look and the guarantee of Andersen window. Also the salespersons were very professional and I was happy with them. They did their job in a timely fashion and completed it on time and left no trace when they were gone. They cleaned everything up really nice. They gave me a timeline of three to four weeks after the final measurement for the windows to be installed and they met every one of my expectations. They took the old windows out, got rid of them and had the new ones installed by the time I got home from work. They're beautiful garage windows. They're in the front of my house so they really add to the eye of what they look like. I got the windows for the curb appeal but they are also good quality. I was very satisfied.

I liked what Andersen had to say. I like their product and I like the vertical integration. And from start to finish, you go to them if there’s any issue. You also don’t have multiple contractors that you’re working with and I like that aspect of it. Plus, they build windows from custom measurements and they installed them. And if there’s any problem with the hardware and materials, I have confidence that Andersen will make it right. So, I went and purchased nine large windows from them. I spoke with Sean who came out and sold me the package. Then there was part of the installation crew that came out and did the final measurements. They were the actual installation crews themselves and they were excellent. I had a very good interaction with all of them.

I got all new windows and two patio doors from Renewal by Andersen. I was impressed by the quality of the products and with the people there. The people who came to do the installation were good and it took them three days to do everything. While the finished result was expensive, I got what I paid for. Everything was good in my experience with Renewal by Andersen.

I was pleased with Renewal by Andersen because they were gonna finance the windows and the pricing was right to me. We replaced nine windows with the mold for our business. They were very old and they opened out. They were glass so when they open and the wind blew, they would open out and smash against the brick building and glass would be shattered down on my sidewalk. I was very scared that someone would get hurt and I needed to take care of it, so I did.

We had four windows replaced by the Prescott Valley store. We believe the quality of the windows on a scale of 1-5 they are at most a 2. We were also paid twice as much as the windows are worth compared to other quality brands. Highly disappointed and we tell everyone we know, do not buy Renewal by Andersen windows.

I bought windows for my house from Renewal by Andersen. They are the best windows available in my opinion. 90% of the windows I bought are sliders, two had to be crank-out and one had to be a double-hung. The windows I received were first rate. When we had Andersen out here 12 years ago, Russ came. He was a genuine, good man. When I answered the door this time, he also came out, and that was reassuring. Russ gave me the full spiel, described all the windows, all the financing and the construction, the timeline, and what kind of people were coming into my house to put in windows. He was great.

I got a price on a vinyl installation from Window World and then I also got a price for my patio sliding door from Renewal by Andersen. The price was so close that there was just no decision on my part to go to the better product. It was a special order so I had to wait two months. And it was right on the money. When they said it would be there, it was there so everything was good.

I liked the quality of Renewal by Andersen and I bought a picture window from them. The sales person answered questions and he was thorough but I have a problem with it now. People told me that I paid too much for this one window. I paid $3,000 for one window in my living room, and my mother just got windows from Wallside and she did almost her whole house for $4,000. I even had an inspector from the city come out here. He wanted to see if the job was done and he was surprised that I just had one window for $3,000.

Update 04/30/2019: RBA does not stand behind their promises which they advertise. The branch manager David R was very rude and when asked him to put down his proposal in writing he said he would do no such thing. Also told him I would put his conversation in my review and he said to go ahead as he didn’t care. I think you would be better off going with the main company Anderson. RBA simply does not care!

Renewal by Andersen was the first one that popped up on Google and I had them replace all my windows. The sales rep looked at all the windows in my house and talked about everything. He knew a lot more than I thought he would and answered all my questions. The installers were nice people and very respectful. The installation went pretty good and since then, I can’t hear the cars going by. Also, it has been hot and cold but I am assuming that the windows are doing their job so, we’re not using as much heat. The experience with Renewal by Andersen went smoothly and I have no complaints.

I liked the reputation and quality of Renewal by Andersen and I had them do the windows on the main floor. Everybody was professional and courteous. They did very well and everything turned out great. The sales rep was very professional too and he was informative. Renewal by Andersen is doing a great job.

I already had Andersen windows, but the windows I had were 30 years old. They were my first choice when I was searching for windows. I like that the windows have the composite material and that the glass was thicker because I live by a noisy road. Talking with their reps was nice. Plus, they met all my needs and expectations. Moreover, the installation was completed within the timeline they gave me.

I saw Andersen Windows at a home show. I liked them, and had them replace two sets of my 40-year-old Pella front windows and two garage windows. Also, I've used them before. I have remodeled a couple of houses in the past and I had a good experience with them. The rep I dealt with during the initial set up process this time around was very knowledgeable and nice. We discussed the job and the price and then we did the project. The whole thing went smoothly and I knew what was going on. Andersen Windows did a really good job and everything turned out nicely. Part of the agreement was that I would finish painting the windows, and I was able to do that.

I got 10 regular up and down windows from Renewal by Andersen. The representative was very good and wasn't pushy, which was just what I wanted. The estimate for all 10 windows were done in one day and then the timeline was shorter than what they predicted. I like the quality of their windows and I am very satisfied. The windows cut down on the outside traffic noise and they're very insulated. They also work really good in the wintertime where I cut fuel bill down.

My experience with Renewal by Andersen with installers was awesome! Mike and Serg did a tremendous well thought out install with great teamwork! They were professional and friendly. Mike explained every step of the way. Made me feel involved with the process. I would certainly ask for Mike and Serg!!! Thank you again!

I am going to review each and every part of the process. Firstly, last night I had a Professional Sales Representative come out. He arrived at the time stated. He had his jacket on that let me know right away he was from Renewal by Andersen. I welcomed him in. He stopped at the door. Asked if I wanted him to take off his shoes (not necessary). Handed me his card and then we sat and discussed each and every part of the process. He was there from 7:00 to 10:00. I had no idea how detailed they actually get. He went through everything with me. At the end I was shocked at the price. They are expensive but you are getting what you pay for.

We got 12 windows replaced by Andersen Windows. The whole process went very well. It was very straightforward. Their contractors were exemplary. They were transparent about how the whole process would be achieved. One representative came out, looked around and made measurements, and told us roughly how the process would go. Then we met at a local facility so we could look at what types of products would be available. They did a very good job. It was a relatively good winter to test them as far as their ability to keep the home a little more warm.

I researched and based on the information that I found, I chose Renewal by Andersen. Their windows were also a highly rated product and I purchased 18 windows from them. Then, the installation was done in one day and under a very harsh weather condition. But their reps all seemed to be quite sharp individuals. They knew what they were doing and they still went ahead with the installation. Since our new windows were put in, the house has been quieter, especially on windy days. They are well-insulated, have a tighter fit, and don't have room for leaks. All in all, my experience with them has been very good and they have performed excellently.

The person I spoke with, initially, about the windows was very good. He answered all my questions and he’s very personable, so I enjoyed that process. I liked Renewal's presentation. I also liked the payment plan, which was very agreeable, and the materials. The windows themselves were good. I got double-hung windows and Renewal kept to the schedule they gave. I was very pleased with what they did and how they went about doing it. The two people that worked on the installation of the windows were also very good. They did their work without any interruptions.

6 Windows and three lite slider ordered August 2018. 24000.00 contract. We paid 15000.00 cash. Rest to be financed. First install date in Nicely cancelled because finance didn’t tell sales that finance went through. December 13 2018 installers come with 6 correct windows and three large lites and frame for our sliding door but they are the wrong style. We ordered prairie and they sent colonial. It’s 10 degrees out so they had to install the wrong ones.

Team W2 showed up right on time, masked area so they could install a huge entry door without us or our home being disturbed. We stayed warm inside as they diligently worked. They were very cognizant of; if we were on phone and they needed to run loud machinery, waiting to do so or asking if the noise were going to bother us. How nice & extremely professional. They were very adept and worked efficiently; not taking an entire day to finish job. “Bonus.” After work was completed, we are unable to tell they were here, with exception of our beautiful brand new door!!!

A window was installed as displayed in the first picture without repairing the damaged window frame components. A damaged door was installed as displayed in the second picture. A door lock was installed incorrectly so the door wouldn’t even fully close as displayed in the third picture, partly also due to the door frame which wasn’t repaired appropriately. Sealing or trim wasn’t installed with the replacement windows and doors when the installers left on November 21st so our electric bill set a winter record attempting to heat freezing air blowing through visible gaps until finally sealed. Five times installers didn't come when scheduled, three times without notifying us. Even the replacement door panel was the wrong one, so the correct one had to be shipped later.

Just had our Renewal by Andersen windows installed. The guys worked hard and knocked out the job in one day. No tearing up the house over many days. They were all very professional, courteous workers. No cussing language on the job or any other unprofessional behavior. Everyone was very polite and professional. The windows are superior quality and the install was fantastic. Every detail taken care of. They cleaned up after themselves and took all the trash away. We are looking forward to a lifetime of service from these new windows. I highly recommend these installers and their windows. I can't say enough about how happy we are with the end result. Thanks guys for all your hard work.

I replaced 11 windows in a 115 year old home with Renewal by Andersen - $12K. On the day of installation, I was clear that the existing window panes were to be saved - they are original float glass I intend to use in kitchen cabinetry and are expensive too and almost impossible to source. Within minutes one of the crew had broken 2 panes. I stopped him, explained again and reiterated my concerns to the lead. Minutes later the same installer manhandled another window and broke it over his head! Blood everywhere - I had to bandage him so that he could go to the ER. Broken glass inside, outside, on furniture and yuck, blood all over my good shoes.

I usually don’t do reviews but after the experience I had with this company felt it might benefit others. In Pennsylvania you have 3 days to cancel your order or pay hefty cancellation fee. In our case would have been $ 3500. For 5 windows we paid over $ 10,000. You do the math. $2000 window. We realized too late to cancel the windows. Yes they do subcontract. But are trained by the company to do the work. When they measure beware that they have a different way to measure. Three of our windows were 3 inches shorter. Now another 2 weeks to fix. If want a darker room with less light and the look of a smaller window this is for you. Make sure you have at least $10000 to $2000 sitting around your house so can buy them without having to finance them for for 10 years like us.

From Sales to install and everything in between! Thank You Renewal by Andersen!!! Top notch and very nice! I couldn't ask for a better experience from our sales - to final measure to today's install! I am very happy and very courteous installers today! Very nice and a joy to speak with while they were in my home! Thank You again Renewal by Andersen!!!

Please realize that most reviews are left shortly after the door is installed and the buyer loves the way it looks and operates. It is at least a year, or a few years later when you really figure out if the item was worth the price you paid. One year into a 5 year warranty, with a soft breeze our door swung open, the supposed "tempered glass" exploded and fell all of over our doorway. The frame holding the window, which is made of thin plastic broke at the section where it screws into the door. The gas powered shock that should have prevented it from swinging open so hard did not do its job.

Got a quote for more than $8,000 to replace a patio door, but the salesperson won't itemize the cost or break it down for the cost of the door, installation labor cost, etc. Bad experience when they won't provide details of the costs. Never had that experience, any reputable builder, remodeler, etc. will provide an itemized, detail breakdown of costs, for the door/windows and labor, etc.

I had Renewal by Andersen replace all my windows. I live in Stillwater and they're a local company, so I figured they’d be the one to use. The experience I had was good. They were reliable and they did great quality work.

Our salesperson, Darin, seemed to be very knowledgeable and very personable. He assured me if we had any questions we could email him or contact Troy in the office for a quicker response... which turned out NOT to be the case. We were told by Darin that our current storms would leave a gap around the windows that would need to have cedar trim inserted if we wanted it to look nice. So we did that, to the tune of $1200. As it turns out, the installers have a wonderful sheet metal device that can make the trim any size to cover any gaps. They totally covered the gap that was filled with the trim wood, so we wouldn't have needed it after all.

I would NOT use Renewal by Andersen! During the installation, they damaged the new windows, my walls, rugs and furniture. They said it would take one day for installation but it took them 2 days to complete the job because they didn't do it right the 1st time. :(

Called to schedule an appointment to obtain a quote to have 11 windows replaced. The scheduling representative wouldn't finish the process until I provided her with personal information about my wife. They also wanted to make sure she was going to be present during the quote. They do not need her information nor does my wife need to be present for me to have my windows replaced. This was going to be a surprise for my wife since she has been asking me for years to upgrade our windows. I'm going with Pella windows.

I saw a few other windows at Home Depot like Harvey window, but I wasn’t crazy about them. Then, I got an advertisement in the mail from Renewal by Andersen and I called. A guy came out and I liked that he went through everything very thoroughly. He was very knowledgeable and very professional. The installation crew was great. They were polite and pleasant. They were very professional too and got right to work. They did not waste time and cleaned up after themselves. They did a wonderful job and I can’t wait to do the rest of my house. I love my windows. I have only put it for three weeks and I have noticed that my kitchen and dining room is a lot warmer.

We got a double-hung window from Renewal by Andersen. They gave us a timeline on how long the window placement would take and completed it within that timeline. The personnel guy was good. He came by during the installation and knew the product inside and out. I could tell that he has been with the company for a long time and knew everything. Then the installation went well. The crew was quick. When they left, I couldn't tell they had ever been here other than the new windows. There were no residues inside or out and there were just absolutely good windows where bad ones used to be.

The rep that I dealt with from Renewal by Andersen was very professional. He was really, really good in what he does. He knew in fact what he was doing. He wasn't goofy at all. He just came and showed the product. He could sell anything. He was a nice guy, and he was really good. I got two windows and one sliding door, and I did the schedule with the installer. Once they scheduled it, they gave me a timeline of two days for the the job to get done. The guys who came to do the install were really good. They did it fast, and they cleaned it up after themselves. They did the perfect job. Once they were done, they showed me how to lock, unlock, and how to use and clean it.

This is our third installation. The same salesman each time, he was professional, straightforward, and no high-pressure sales. The installation crew installed 5 windows to perfection. There was unexpected wood rot on the outside of the home surrounding 2 windows. With minimal delay, the crew repaired the area and replaced new clapboard ~ at no additional cost. The crew was professional, worked efficiently, and did an outstanding job. We are 100% satisfied with this recent installation, and would recommend Renewal By Andersen.

According to your sales rep, the 2 double doors being installed on Mar 14, 2018 were actual products by Renewal by Andersen, not some other company we had never heard of. We have contacted the service dept 1-505-881-3200 three times to fix the weathering strip or (whatever the material at the bottom of the door is) between the double doors & to determine where a black substance is coming from that has stained by wooden slat at the bottom of the door. The service repair person is very personable & prompt but it is very frustrating to pay approx $11,000 for 2 double doors & have the same problems over & over. If I would have been informed that the doors were not Andersen doors, I would not have agreed to pay $11,000 for these. Please explain.

I live in a condo and needed 5 windows and a sliding patio door replaced to standards set by our HOA. The sales rep was pleasant, NOT pushy, very informative and offered options, not just one choice. Another rep came to measure just a few days after that and gave me a lot of helpful information how to get ready for the installers, and gave me a very accurate timeline. The installers came just after one of the biggest snowstorms we've ever had in this area, they shoveled some icy snow off my deck that I couldn't manage myself (to have more work space), removed (and neatly replaced) some tubing covers on my back wall around the patio door, that were in the way of a complete window installation (I was told I'd be responsible for removing these, I had someone do what they could but couldn't get it all, one of the installers, Victor, said "No problem!" and took care of it very efficiently!).

Renewal by Andersen does fantastic work. We're beyond satisfied with our experience with them, from the initial inspection to the final walkthrough. Every member of their team was professional and courteous, the windows are top-notch and we saw an immediate improvement to our comfort and our heating bill. Strongly recommend them if you're in the market for windows.

I had wanted to replace my patio door for several years but hadn't gotten around to doing so, so it was convenient for me to have a young man from Renewal by Andersen knock on my door and ask if I was in the market for windows/doors. All the windows and patio doors in my 34 year old home are Andersen and we haven't had any problems at all (except for the patio door we replaced) so I let him sign us up for an estimate.

We had two other companies come and give us quotes and the process was very straightforward. The sales person came to our house, measured our windows, and give us a quote. It's a Friday night and we just sat through a Renewal by Andersen sales pitch that honestly lasted over three hours. The first clue that this was going to be a waste of time was the fact that we had to ensure both my wife and I were both here for the presentation. Annoying but okay.

So, had 11 windows, a patio door and front door with side window replaced. Placed order in July, work happened in October. Then it took another month for stainers to come, they found a glitch, another month for the piece of frame to be replaced, another month for stainers to return. Ok, so now patience is really being tried right? If that’s not enough, we find that cold air is coming through the windows. One window even howled during a very windy day. The tech just left and now all the trim work has to be removed so that the windows can be “re-foamed” as the foam initially used was faulty. Another day (maybe two) lost. A lot of vacation days have been used up for Renewal by Andersen (and thousands of $$$$). I do not recommend RBA.

These doors have failed. Andersen used defective glue and all panels are delaminating. I have been recaulking and regluing and nothing has worked. Andersen has been aware of this problem for while and has not recalled the door. Many people are having the same issue. Andersen will not replace the doors but rather wants the consumer to pay 50% of the cost for replacement. All my windows are Andersen and so far no problems. I am building a sunroom and would have used all Andersen if they had just replaced my door. I will never again buy from this company. I have told all my friends who are looking to buy new windows for their homes to avoid this company. I would like to know if others are involved in a class action lawsuit regarding this.**

The project manager Bryce came to our house to give us a supposedly free quote. We were told the appointment would take 60-90 minutes. After 90 minutes of listening to how great their product was we began asking for pricing and he would begin again telling us how great their product was again and again. We asked over and over to give us prices and finally after 2 1/2 hours we finally got to pricing. He told us they were giving 20% off then was told if we made a decision tonight then there would be another 5% off but if we didn’t then we didn’t get the 5% because they drive all over the valley and needed to pay for that.

I ordered two doors sliding doors last June. Nearly $20k. I chose Andersen because I wanted the same installer as brand. It’s been a nightmare. The initial install was botched. Everyone has a different opinion. They send a team out, tell me they will get back to me and then I chase them down. Bad cycle still not fixed. Many apologies. NO accountability.

Joe ** and his crew are amazing. I wish I had all their names. I would mention them all. They arrived when they said, kept me up to date and went out of their way to help me. When I was told I had to have everything out of their way they were very happy to help me move items I couldn’t. I was so happy ??? with them. I purchased 2 dozen doughnuts the next morning. They cleaned up vacuum every day. I purchased a large desk for a second story bedroom. Joe offered to carry it upstairs when it had nothing to do with his service. How helpful was that! Joe was not happy how 2 of the windows were not installing to his satisfaction and had the company remake the 2. Most would have just made it work and installed it anyway. Not my Team. I would recommend Joe ** and Andersen to anyone Happy to say Teresa.

I just had windows, french door, and sliders replaced in my home. I have never had such a pleasant experience with any other company that I have dealt with. Most important and enjoyable was the awesome team of 3 gentlemen who did my installation from beginning to finish. Most contractors want in and out. These gentlemen took the time to explain everything and answer all my questions. I would gladly accept them into my home as family not contractors.

Last night I had a door-to-door salesmen from this company conducted himself in the worst possible way! I completely understand that salesmen have to be persistent, etc. but this guy went too far. Basically he rang my doorbell about 7 pm, it was clear I was home with my car in the driveway and lights on. He rang my doorbell again and again. I didn’t answer because I didn’t want to. Then he started POUNDING HIS FIST ON MY DOOR! Like I was obligated to open my door or he wouldn’t leave. I was angry about it but treated him with respect saying, “No thank you. I'm not interested.”

The installers, Jacob and Brian, arrived on time. They covered my wood floors with protective material to prevent damage. They set up work stations outside on one of the coldest days of the year. Brian shoveled a path along the side of the house, into the backyard, and up the deck steps, so they could come and go while working. One worked outside and the other inside. Because of the way they worked, my house stayed warm. They did all of the prep work before removing the old door and putting in the new. We were without a door for a very short time, minutes, perhaps only seconds. They cleaned up completely before leaving. They had been gone about 5 minutes when I tried the key. It didn't work. I called the office, they called Jacob and Brian. They came back immediately, checked the key again and ordered a new one. Overall, they were friendly, accommodating, clean, efficient, and effective.

We just had 2 windows replaced by Andersen Renewal and couldn't be happier with the workmanship of the installation team and the windows as well. Team was very professional from salesman to installers. Did everything expected and would highly recommend them to anyone who is changing out windows!

The installers were well informed and worked well in our home with a special needs son and dog. It was done quickly yet meticulous attention to detail. Definitely worthy of the price. The windows also are easy to clean for someone my age for they are quite simple to operate and do not involve going outside to clean all areas.

We purchased windows from Renewal by Andersen. They had to be done the way the association wanted it and exactly the way the old windows were. It took them three days to replace the windows. Then the windows had to dry for a while and then the painters came. The timeline was very precise and it was exactly as they predicted.

In the past, we used a local company but when I needed to have the windows replaced, I couldn’t get them to respond and come. I called them multiple times and I tried to talk personally with different people. Our maintenance manager suggested that I call Andersen and I did. I was impressed with the sales rep's professionalism, knowledge, and friendliness. The person was at ease and we had a nice conversation. My husband and I felt that he honestly represented both Andersen and us. Then, we had two gentlemen that came for the installation. One gentleman had his own company and he was very polite, very nice, and thorough and knew exactly what he was doing. I watched every step because it was interesting.

I had a big project and so I ended up purchasing a bunch of sliding glass and one double opening French door from Renewal by Andersen. I also had one window repaired. There was one door that came in damaged and they let me know that ahead of time. During the installation, they brought a whole bunch of people and they did it all in one day. Other than that, the salesperson, the person in the office and the installation guys were all super professional. They were great with communicating throughout as well. While everything was super pricey, they changed the style and the price went down a little bit. All in all, Renewal by Andersen has high-quality products.

The person from Renewal by Andersen that I met with was really nice and the prices were pretty good. I thought their product was great and initially, I was gonna get a bunch of windows and sliding doors but it didn’t work out. So I ended up calling the sales representative months later to ask about the sliding door and we were able to get that done pretty quickly. They were able to install it earlier than originally planned and the technician was fast. It took four hours and it was pretty easy. He did a great job and overall, it was a great experience. They didn’t just replace the sliding door either. They replaced the molding around the door as well, which was great. The quality of the product is great and the price was very fair.

Had 3 windows installed 11/2016 at a cost of over $4000, have had draft problems since then, took pictures of 20 degree air coming thru using temp gun. They came out. Put some black foam in corners. They are still drafty. Last cold spell it was 28 degree coming in. We have 55mph winds today 2/25/19 and you can see curtains move and actually hear it whistling thru the top window where it shuts. My other old windows seal better. I'm done with Andersen. Thank goodness didn't get all replaced.

I purchased a patio door and the sales representative was a very nice person. He did everything he told me they would. The installers were excellent as well. The guy must have been here for six hours and the door was put in the same day but I had to wait before they came and stained it. It was very expensive but it turned out to be a beautiful door. I was very happy with the experience and I would recommend them to anybody. I've had Andersen renewals in my house for the last 20 years. They're good windows.

I live in a condo and I had to replace the patio door. I got the door from Renewal by Andersen. They gave me a timeline on how long the installation would take. It was supposed to be due before Christmas, but they rescheduled to January because of circumstances. Then, I got a call and they did it before Christmas, so I was happy. Thankfully, it was on time. Everything went smoothly. The rep was very informative and showed me everything. Everything was done in one day and the installers did a good job. I was very pleased.

Renewal by Andersen was terrific. I have no complaints with it at all. I purchased a kitchen window, a picture window for the basement and a storm door from them. Their rep would make a good friend. He was easy to get along with. Also, the installers were fine. They were very nice and did a great job. The windows are of excellent quality as well.

I’m a widow and I live by myself, and all I wanted to be able to do was tilt my window then clean them. Renewal by Andersen met everything that they said. They were fantastic from the time that the guy came out to measure to the other guy that did the install. They told me two days, and they were there two days. Also, the rep knew what he was talking about. I got 14 standard-sized windows and they're great. My neighbor up the street just got a new roof and he said he needs a few new windows, so I told him to call Renewal by Andersen.

The Renewal by Andersen representatives that I worked with were all smart. They were very practical gentlemen and they presented themselves well. They gave me a timeline for how long it would take and they were able to match it. They did a great job. We first did a few windows with them. The rep who came over here was an intelligent, service-oriented guy. About a year and a half later, I reached out to him again. Based on the performance of the first set of windows, I bought triple of what I bought before. I got some folding windows outside, in the living room, master bedroom, master bathroom, and in another bedroom. That was about $40,000 worth of windows. The quality of the new windows is outstanding. The installers were outstanding service providers, too. The installation was a pretty smooth process. It took four days and they cleaned up afterwards day-to-day.

My windows were old and with one, the door didn't wanna open and close anymore. They left a lot of drafts coming through. My dad always had Andersen and I thought they could fix it. I went with them and they fixed my problem. Most recently, I had them do a garage window and they put a sliding window which I'm very happy with. I also have double-hung windows from them. Their reps were all very nice people and their finishers did a beautiful job. They were very courteous and they covered everything. Their workmanship is beautiful too. Andersen has been worth the money I paid.

Renewal by Andersen replaced our double hung windows two months ago. They were able to complete it in the timeframe they gave me. Although, they are coming back out to do a service follow-up today on a problem we are having. Our interaction with their reps had been good. We used them before at another house and I dealt with a whole bunch of different people. But, they sent the wrong crew out to do the installation so whoever coordinated the installation did not do a very good job. After a bunch of phone calls though, they straightened it out and everything went well after that.

Had a great experience with the sales rep. We agreed to purchase 4 sliders. He walked us through all of the processes of them building the doors and coming to measure and setting up actual installation. Initially we thought installation would have been early January, but it was moved to mid February. We were then asked if they could install 2 weeks early. We said yes. It was to be a 2 day project with 5 guys. Day one they come, it's 2 guys who get to work immediately! Super nice hard working. About an hour in another guy shows up and he jumps right in... They did 3 doors in the first day.

I had a couple of people come out but I liked Renewal by Andersen's the best. Plus I didn’t worry about the cost as long as I could afford the payment. I got a picture window, sliders, and the double. But they were not able to complete the job within the timeline they gave me. They were supposed to come back and put my slider in, but the contractor said he was short on help. Then it was just one thing after the other. But even though we had that little bump in the road, I’d recommend them. I liked the window and the quality, and I’m satisfied. I also really liked the representative I worked with. He was really nice and I was impressed with his knowledge.

I had Renewal by Andersen do the slider windows and they did it exactly when they said they would. I was so pleased with the window. In fact, I wrote them a note after it was all done thanking them for a good job. It is a wonderful window. The interaction I had with the representative was very good and the installation experience was fine. I was perfectly satisfied with Renewal by Andersen and I would have them again.

Around 8/2018 I got 13 SilverLine V3 series installed in my home. I am in Ohio and last month we were in a deep freeze. I am having the same problem with my windows as David of Cambridge, MN. Windows being wet and some freezing. I did not get these from Andersen direct. I got them from a Dealer in Cleveland, Ohio. I contacted him to explain and send pictures of the problem. He sent an email to a guy named Tony. Never got back to the dealer. The email was sent 1-31-19. I told the dealer how unhappy and disappointed I was in these windows and no service. He sent another email to a Ryan 2-7-19. No response yet. I see on other pages of Consumers Affairs. That several people have this air leakage and wetness and freezing problem. Looks like Andersen says it is normal in most cases. That cannot be true. Maybe all of us should get together and file a class action or something to wake these people up.

I visited the Andersen website and couldn't find anything about single hung windows. I started a chat and asked if these were provided. Rather than answer my question, the staff asks me how many windows I want installed. I ask him if he can please answer my question first, and he tells me I should see someone in the Andersen office. Seriously? I'll be taking my business elsewhere.

I've had good experiences with Renewal. They have better windows compared to others. They've done three jobs for me. The last time I had them replace four windows. It was supposed to take a day and it ran a little bit over. But that's because it's an old house and he ran into problems. He just came back to finish up one window. I've had the representative before and we're old friends now. He was the one I had gone to each time and he was good.

The representatives at Renewal by Andersen answered all questions I had and were very kind. So everything went perfectly. When they set things up, they gave me a timeline on how long the window and the door replacement would take and they actually came through before the time. The installers were very efficient and had it in in no time. Everything is working now and so far, the quality is good. I was well satisfied with everything. I had a patio door, which I had had for years, replaced. Then I had some windows replaced and as the weather gets better, I might have a couple more windows done.

Update on 02/09/2019: I just want to add to my original post, that my windows are 2 years old. The drafts I’ve experience are from day one. Service came out and put little black foam in all the corner less than a year after I had them installed. Needless to say, it wasn’t a permanent fix. Was told this last time that they have different things & the first guy should of used them. Now with all my gaskets going to be replaced, I was told that they are “better made” & will fix the problem. My question to that is, why weren’t they used to begin with? The ones in there now are flimsy & weak. Then I was told my sills have dust & dirt on them & that can cause not getting a tight seal! Really? What window, with no storm window, exposed to the elements isn’t going to be dirty? When I told him that the worst window NEVER gets open, he had no more excuses.

Renewal by Andersen is considered the top of the line and I had heard great things from homeowners about the windows and how well they were produced and how courteous the staff was. I was given the information by requesting it from users and I found out when I used Renewal by Andersen that everything that was said was true. They also had a showroom in Livonia, which was convenient for me.

I bought awning-style windows for the front of our house, our kitchen, bathroom, and one bedroom from Renewal by Andersen. They're a Minnesota company, they have a good reputation, and they do good work. The sales agent I worked with was informative and the installation team that came was friendly, knowledgeable, and explained what they were doing. The windows are a little spendy, but they're very high-quality. I'd recommend Renewal by Andersen.

I got brand new doors and five thermopane double windows from Renewal by Andersen and the window replacement was supposed to take one day. It took a day and a half but it was fine. The installation crew tore the whole front of the house out, rebuilt it and put new doors and windows in. I was impressed and happy with the way things went. It is beautiful.

We replaced all the windows in our entire house with Renewal by Andersen because of their quality. They also had a pretty good deal going on at the time. We were very happy with the service. The rep was very personable and communicated well to what he was doing and when. He was very clean and respectful of our home during the process.

We got some windows from Renewal and they said the window replacement would take a day, but it took them three. Initially they underestimated the complexity of the job, and then the first time they came out, they didn’t have the right permit. The second time they came out, they just couldn’t get it all done in one day. But the installers have been great and the quality of the windows is very good.

We have an old farmhouse and my dad had put in some Andersen windows 50 years ago. They held up for a long time. They would probably still be holding up if there wasn’t some goof when they put aluminum siding on a couple of them, that were in pretty bad shape. What happened was the aluminum siding was covered over the sill, but they didn’t put any drain on there in case any water got in. The aluminum siding over the sill got water in it and it rotted it out. And so, the whole bottom part of the window started to go to heck. Now, new Andersen windows don’t use wood anymore like that and that was what forced me to replace these windows.

I’m not in any way religious, but I do object to my day of rest being interrupted by banging on my door and ringing my bell. The moron employed by Andersen was unapologetic, saying he was calling on me because many on my subdivision were unhappy with their windows. The prat from Anderson was stupid enough not to notice I had already replaced my windows. I am so glad they’re not Andersen.

A very nice, personable, and informative sales rep came out to our house to give us a bid on a front door with simple sidelights. (Renewal by Andersen is our local ProVia dealer.) After almost two hours at our home, he finally got down to numbers. Even after 'discounts', they wanted over $17,000 for a front door! We would be happy to pay a reasonable premium for a good product, but $17k+ is an outright scam. For reference, other bids for very good doors have been around $2,400. They know that most people will not pay this amount, but it only takes a few who don't know any better, and they'll still make a profit. Randomly the next day, I was visiting a local window dealer (not RBA). In short, the guy there told me that he gets stories nearly identical to this one about every 2-3 days regarding Renewal. It's their business model. Run away. Avoid it like the plague that it is.

My experience with Renewal by Andersen makes me believe this company does not care at all about customers. I've tried blocking their incessant spam to no avail. Why? Because they continually change the sender's email address. If you mark one of their emails as spam is worthless because the next email will come under a different sender. I don't want their spam. Obviously they don't care what I want. So the question I have, why would I ever be stupid enough to do business with a company like this that from the very beginning of the relationship has demonstrated they don't give a crap about what I as a potential customer wants. Today, Jan 26, 2019 I received 5 emails from Renewal by Andersen and every last one of them came from a different email address. Thanks jerks for clogging my inbox.

We heard that Renewal by Andersen was a good company. They came in earlier than we thought for our entry door. Then we had to wait for our special order on the storm door. I also ordered the slide lock for the storm door, which comes really quick because I want it keyed to the same as the entry door. They said they’ll come at the same time, but I'm still waiting for the slide lock. When they put my entry door in, there's a gap across the top of the door and a gap on both sides. I'm not too happy with that because spiders or any kind of insect could get in there and build a nest. I called somebody for that but I never got an answer. Despite that, I’m happy with the experience.

I like the quality of the crank-out type windows that I got from Renewal by Andersen. I chose to work with them over other retailers as they were located here in Minnesota and they back their product. The representative was very good. He described everything in detail and he covered everything. The installers did a great job. They knew exactly what they were doing. Renewal by Andersen gave me a timeline of two days for the replacement and they completed it.

Renewal by Andersen have been in business so long that I called them first. I've never heard anything bad about them. We got two sliding doors and a couple of windows needed on the side of that and over the top. Everything they said, they did. We had one little problem and that was whether it would fit or not at one time. But that was just a little glitch. It wasn't anything we had to worry about.

I was very pleased with my experience with Renewal by Andersen. In my living room, there were four doors used as windows. They had been there for a while and they were clouding up. They were not effective anymore. So, I contacted the Renewal people after I got that flyer in the mail. They came over and they gave me an estimate. We talked about different things and we went forward from there.

Renewal by Andersen's sales rep went over our options and the prices trying to figure out what types of windows we wanted, what types of frames we wanted, and whether we wanna do full-frames or inserts. He was very informative about everything and he helped us make a decision. We may have had a couple of changes along the way, but he got all that done exactly how we wanted it. They installed the double-hung windows and they were done in two days.

I had six long windows put in by Renewal. I had a bit of a waiting period to get it started, but then, the installation took two days. Their reps were clean and they covered the rugs and everything very nicely. They were also very respectful and there was no swearing in the house. The quality of the windows is also very nice. I had four estimates from other companies and with Renewal it wasn’t just the money for me, it was the go back in case you had to. They won't be out of business in a year or two.

We contacted them as part of a replacement window project. They explained the entire process, and were honest on their timelines. The job was done on time and exactly as budgeted. I would do business with them again, and recommend calling them first.

I was so happy with the installation of the sliding glass door, both product, service and installation but the small bathroom window was to be frosted and it came clear. The rep called us and told us he went over it with us and it was ordered as discussed. Well the pink copy of what we ordered doesn't even mention type of glass but I was very vocal that it was to be frosted glass. The rep called us and he was saying he wasn't giving us the frosted glass because he is very careful to get the order right. So basically he is right and we are wrong and there is nothing we can do about it.

I called Renewal by Andersen and explained what I was after and they sent a seller out right away. He was very nice. He explained everything, showed me through the brochures, and even had a tablet thing that he could show me how the doors look and the colors. There were three people who came out to do the installation and I was very pleased to see three of them. They were all nice, and they worked very diligently and kept right at it until they were finished. But the storm door is so close to the cement foot that it kinda sticks a little bit. But outside of that, there's no problem.

I chose to go with Renewal based on reputation and they also have a discount. I contacted them online and they replaced my front door. Within 24 hours, somebody followed up with me to schedule an appointment. Their sales representative came out that week, and was really professional. He walked through all sorts of different options on his tablet.

Renewal by Andersen was excellent. From the salesman who came out and explained everything, to the guys that installed it. They explained and showed me everything, and went over the warranty. The whole process took about a month. The salesman came over on a Thanksgiving weekend and the windows were installed right after Christmas. Their quality of work was very good. However, I can only afford four windows. It'd would be nice if they could lower their prices. Nonetheless, they have absolutely the best windows.

Sales pitch did involve pressure in that the best price was only available if you acted now. We were told the price was all inclusive, and we asked and were told there would be no additional cost several times, but we were charged an additional $3,000+ because some rot was found in a few places. We ordered the Windows in early October but the job (9 windows) wasn't started until late December and was not finished (almost) until the end of March. This resulted in significant work rescheduling on our part not to mention heating oil costs due to all the time the house was leaking heat. It appeared that other customers had a priority over our $30,000+ job. I say "almost complete" because we didn't get the last screen delivered until July.

Updated on 03/01/2019: I am back! Like I said before stay away from Renewal By Andersen. They sent out another employee and went through the same moves. Three weeks later, to no surprise the company said it wasn’t their windows but the house. In their explanation they also mentioned about reading the booklet on condensation. Funny thing is we never received any sort of booklet until after the fact. The company is bogus and they sell ** windows! Just my opinion! So before you buy windows please shop around and stay away from RENEWAL BY ANDERSEN.

I requested a free estimate online and have been receiving at least 4 calls a day for several weeks. I told one of their salespeople to stop calling and he hung up on me. Whatever you do don't give them your contact information. They will call at all hours 7 days a week.

We have Andersen windows in one of our buildings out back and we like them. Then we got six double-hung windows when they had a great special for the fair that we waited for. The reps were very thorough and explained everything that was gonna happen and followed up afterward how everything turned out. The installers were very clean, respectful and they got the job done in one day. Also, the painter who came in afterwards to do the touch-up was really nice. Everything was terrific and I love the quality of the windows. I'm a very happy customer and I will recommend them to anybody.

When Tom from Renewal by Andersen (RBA) came out to give us an estimate he was polite and professional, but from that point on everything was a cluster. We were informed that we were approved for $7,000 that the window job would be $3,600 for 4 Windows which I thought was expensive but Andersen is "supposed to be" good windows. If I had read these reviews before ordering I NEVER would have ordered!

I have family that have used Renewal by Andersen before, and it was really good quality. From the point I met with somebody and ordered the sliding door until it was installed was five weeks. The installation took four hours. The sales rep showed us the various types of doors that they offered and the various hardware that you could pick. They thoroughly went over what the different doors were made of, their finishes, how the install goes and what they do. They explained everything really well. The installation team was really nice too. They were trio of guys and seemed to know what they were doing. You could tell that they’ve done it before, which I expected but was nice to see.

We are in need of new windows here in our 30 year old home in Freedom NH. Then one day recently we received a mailer saying that we could receive a neighborhood discount, so I called and set up an appointment. We only wanted to replace what we could afford and we decided on replacing 5 windows. He would just do that. He insisted on measuring every window in the house even though there are only 2 sizes. Well all said and done when he showed us his iPad with the total we almost fell over. SIXTEEN THOUSAND DOLLARS. I said, "Sorry for wasting your..." It took him two hours to give us the quote. The windows were impressive but do not think they're worth the price of a new automobile. That quote was for 4 double hung and a box window replacing an existing dual double hung. We just wanted a price for the windows when he showed up but no, had to do the spiel so he wasted two hours. Very nice gentleman.

We had Andersen windows before so we tried to stick with the same company. They came out on Black Friday. We went over the pricing on the windows, what they had available and we made our choice and selection. They were out a week and a half later and did the measurement for the windows. Everybody was polite, courteous and handled everything in a timely fashion which was great. They told me it'd be a two-day install. We have a one-and-a-half-year-old and a three-year-old and they were here with two teams and got it done in five hours. We have the windows in already. However, there were some scuff marks, scratches on some of the frames. So, they’re coming back out to see if they can either clean those up or if they have to replace the frame. So far, everybody has been fantastic. We already gave our friends the information to consult for their windows.

Waited 12 weeks for a 'standard' sized door that did not fit my old Pella enclosure. Installer had to insert a 2" piece of wood on top portion, but due to light switches on side he couldn't extend the molding. The installer even stated that he could make it work but the door should have been measured to fit, and didn't. He didn't finish the agreed upon work, including adding the door stop lock stating, "No need to install because I'm sure I'll be back to install a new door correctly". Reached out to Andersen numerous times but with no response. Customer service did say that someone would contact me that day... No one did as this happened repeatedly. Went with who I thought was the best and stand behind their work... Should have just gone to Home Depot and bought one of their standard stock doors and would have been just as happy and not out $3,800 for just a door! Disappointed with Renewal by Andersen.

We knew Renewal by Andersen's name by reputation and we had their windows in other houses. We had six windows replaced in an older home that we owned. We called them up and went through the process, which was pretty smooth and it worked out really well. They came out, measured, built custom windows and installed them. It took about a day to do all the windows, from 7:30 in the morning until 4:30 in the afternoon. The reps I dealt with were excellent. I’d highly recommend Renewal by Andersen.

We had a couple quotes from different contractors and Renewal by Andersen seemed like the best option. We had 10 windows replaced. We got the double-hung ones. Their sales guy came to our house and a month later, they put the windows in. It only took them a day to put all the windows in which was fast. They were clean too. Everything went great. The windows we have seem like good windows. The reps were very helpful. They followed up with everything and their communication was very good.

Mike ** came out to give us a price for windows. It started out at $35000.00. By the time he was done he had dropped the price down $ 20000.00. We bought 7 windows with the contract for 4 other windows that Mike said we had till 2020 to get for that price he said it would not go up. We had Mike come out to get the other 4 windows done. He informed us that it was going to cost us $544.00 more for the 4 windows. We refused to pay the extra money so Mike got very upset because we wouldn't pay it then he said we could have it for the original price. We did not buy them.

I had some bad windows in my house from the day it was built and I wanted to replace them. I finally got around to it economically to be able to do it. It was a very expensive proposition. You have to do a little bit of research before you enter into something like that. Renewal by Andersen has a good reputation. I talked to them a couple of times at various home shows and decided to go with with.

When we built our home 40 years ago, we had Andersen windows installed and we were very happy with those windows. And those windows were still in the house when we sold it two years ago. It’s still airtight. The salesperson that came here also did a very good job. I like the quality of the windows and since I had them installed at our other house 40 years ago there’s been some major upgrades in technology so we’re very happy. They do an excellent job on the installation.

We purchased SunSmart windows from Andersen because they advertise that 95% of UV rays are blocked and furniture would not fade. Furniture faded in 2 years. I am unable to get any response from company.

We had a 6-foot slider going out to the back deck put in by Renewal about a year ago, and I like their work. It’s expensive, but it’s good. The people that we worked with were great guys. This time there was only one guy that put the front door in, and he was great.

I had to have a window replaced and I wanted it to fit exactly. I picked Renewal over other window retailers and had the window done for the time being. The rep I worked with was great and very nice. There was no high pressure. He took his time and helped me on different things that I wasn’t sure of. The installation people were all very pleasant. And for the timeframe, they were ahead of what they said they were going to be. I was used to the two window look and there was one large window with a divider in the middle of it. Now, I have one huge window so I can see a lot more. When I walk by, I can see the whole backyard and my neighbor’s backyard. Renewal was great and I would recommend them.

I recently completed a renewal project for a bedroom, and my motivation for doing so was to reduce some of the noise through those windows, primarily one facing the backyard and an access street behind it. I was assured by the sales rep that these windows would be much quieter (I was given perception of 80-90% reduction and I was personally hoping for at least 50%). The bottom line is these windows don't reduce sound at all (ZERO) and are no better than the original windows in this regard. The replacement windows may be a higher quality, but my entire purpose for the project was to reduce sound, or I would have spent that money on a different home project, so this is been a very large waste of money. I'll give two stars instead of one because the side windows allow more light in, but I could have changed for that purpose much cheaper.

I had seen Andersen install before and I had been involved in the replacement of windows in a commercial building that I own. We compared Andersen and a couple of other windows, and Andersen was by far and away the better product. So when it came time to replace the windows in my house, that was what I chose. We got new windows and everybody was very good about contacting me in advance and letting me know what would be done and what I needed to do. It all went very well. The rep I worked with explained everything.

We shopped around for windows and we had a lot of different companies come out. We liked what Renewal by Andersen had to offer the best so we went with them. Our sales guy, Shane, was great. He was a little new but he was more thorough. His first visit to our house was three hours. He tried really hard and he did a good job.

We had Renewal by Andersen to replace the patio door and they finished it under the timeframe they gave us. We couldn't' afford the door that we wanted, we went with a cheaper model. The salesperson was great, and the guy who installed the door was in and out in a relatively short amount of time. He left everything neat and clean. Renewal by Andersen was very good at what they did, and the new door keeps the heat in and the cold out.

Renewal by Andersen was doing a demo in a hardware store that was close to our house. We knew they had a good reputation and we ended up going with them. The salesperson did a great job representing her company and she didn’t take us out of what we were looking to spend. She kept us within that framework and worked with us on pricing. It was overall a great experience with her. They did our kid's bedroom window. It was about a four-month process since they had to order the window and get it all custom-made. But the installation process was flawless. It went very quickly, and the installers were done within a couple of hours. The window is at the top and it’s facing north. There was a moisture issue before, and that has gone away now.

We love our new windows! We replaced nine windows, two of them required changes the size or type of opening. We are very pleased with the aesthetic upgrade! Everyone was very polite and any concerns were responded to in a timely and courteous manner.

We had 15 windows put in by Renewal by Andersen. The quality of the other retailers' windows wasn't anywhere near what their standards were. The installers cleaned up after themselves and were very professional. Once they got started, they said the installation would only be a couple of days, and that's exactly what it was. There was a great level of communication with their reps and we were very pleased. The quality of the windows is amazing. The rooms are keeping heat in them and there is very little noise that you can barely hear outside.

We have Andersen Windows in the house since it was built and when I needed a replacement of the sliding door, I naturally went to Renewal by Andersen. They gave me a timeline that they would not be able to schedule for three months. Then from start to finish, it was another three months, maybe longer. When the day to install the door came, they showed up promptly and put it in but there was a delay in staining the woodwork. It went for a month or more. The experience was long and agonizing.

When Andersen's rep came out and we talked, I was quite taken with what he had to say so I went with them. Their rep was very honest in what he was telling me compared to the one that I had before. You can tell from talking to a person whether they are really concerned about your problems or not. I bought one picture window from Andersen and the job was completed within schedule. The two guys that came out to install were really nice and very friendly. I went from a four-pane window to a three so it's more open and I can see more clearly through this new window.

Renewal by Andersen has a reputation for quality of product and service. I live in a development where there was a family that was planning on having windows done, and they had an arrangement with Renewal by Andersen, and gave me that person’s contact, and kinda worked me in there. The windows were replaced, but that was through an insurance claim issue we had in our development here with some hail damage the summer before. The patio door was not part of the insurance claim, and it was really in bad shape. It was like a sieve and the windows came right through it so it needed to be replaced. The first gentleman who came out and presented the door options and pricing was very nice. Then, he turned me over to a scheduler and that was very good. And then after that, was the installer, then the painter-stainer. That’s four people altogether and they were very professional and prompt.

The original building had Andersen windows initially and they were getting so cloudy. We couldn’t really clean them anymore and it was becoming unsightly, and then our sliding glass door had to be replaced. It was just getting too old. We replaced them with an upgrade in glass and they were wonderful. It was such an improvement. Everything was perfect. Their reps always kept us updated and kept us informed of when things were going to happen, and they happened on time.

I called Andersen for new windows. When they were suppose to show up for the measuring well they did not call or show up. Apologetic they set up another date and was late for that one. They took 3 months to install two windows and mismeasured the front picture window, so they boarded it up. 4 weeks sitting in the dark they finally called and were going to put the new window in, when a new contractor came in and said (WHAT THE HECK). YEA THEY DID NOT TELL HIM OF THE BOARDED UP WINDOW OR TELL HIM HE HAD TO TRIM IT OUT. All he said, "I don't have the trim and you did pay for it." Still sitting in the dark I am notified that they billed me for a job not completed. I do not recommend this company and I am sorry but there is a good window that is a lot cheaper and have more insulation. Hope not everyone was this dissatisfied.

Okla. The rep (Neal **) was very nice (when he was selling me the products). The price ended up over $20,000 - but I fell for it anyway. The windows were installed in October, 2018. The next day, I contacted Neal to change the windows to open to ones that would not (case windows). The cost went down almost $2,000. That's a lot for me. He said he would change it. Since I did not have immediate access to a computer, Neal said he would send the contract out with the person who measures the windows. I signed the revised contract. The person who measured said I would get a copy emailed to me, that he did not have an extra copy to give to me.

The windows I had were from Renewal by Andersen. The house was built by my brother who's an architect and he had a strong relationship with Andersen windows. Then recently, I replaced the windows in my downstairs family room which were more than 10 feet wide and it entailed getting rid of the old sliding glass doors plus two windows that went pretty much from ceiling to the floor on each side of the sliding glass doors. I went with Renewal again and my interactions with their reps were great. They were not only helpful, they were also always letting me know when they’re gonna do what. There’s not one thing I could say bad about them. The installers who came out were also extremely courteous and it took them a while to finish. They had to do quite a bit and they were working here for about 5 hours.

I contracted with RBA to replace three sliding glass doors and three stationary glass doors as well as three stationary windows located above one set of sliding glass doors. The price was very expensive ($26,000.00) but my past experiences with Andersen Products was favorable so I decided to go for it. The experience was horrible and this was the worst contractor that I have ever dealt with. The installation work was shoddy and poorly done. The quality control of the doors was poor and two of the doors were damaged with scratched glass and had to be replaced.

Renewal by Andersen is local and everybody in the Twin City had heard about them. We have a three-pane window which has two crank-outs and one permanent, and we replaced that with a slider. We had a very good experience with Renewal by Andersen's sales team. Everything they said they would do, they certainly did and did it on time and very well. The two workmen who put the window in were very nice and I enjoyed having them here. They did nice work and took under 2 hours to complete it. Now, the window has two big panes of glass that slide instead of three with the wood trim in between. We also have better vision outside. The only problem is it faces south so the sun comes in directly in the wintertime. Other than that, the window is good quality and I’m very pleased.

At this point I am practically rendered speechless by our unbelievable litany of problems with Renewal by Andersen. The windows do not live up to the hype, our old windows seemed to have had more sound insulation than the new Andersen windows. Cleanup was very poor. We spent over 2 hours vacuuming and sweeping on the first day. Still managed to get a splinter in my foot have since found several large pieces of glass in the garden. When we refused to give a 5 star rating because of the 2 above issues the head crewman said, "Oh, so you are going to be difficult customers."

I purchased a sliding glass door and a front window from Renewal by Andersen. The rep knew the product well and was concerned about getting things right for me. The installation guys were really nice too. I'm happy with the quality of the work and the quality of the product. It was a nice experience.

I researched Renewal by Andersen and found that it was the best windows. They were the most expensive but they were really good. They were so well-known too. The representative I dealt with was great. He knew what he was talking about and he explained everything in great detail. When they ordered everything, they said it would be a couple of weeks. But they had a problem. They wrote the order up but when the windows were delivered, they were all frosted. They had to take the windows back and make up new ones. I had to wait over a month to get my windows.

Renewal by Andersen is a quality product and both my parents retired from there. I got the Renewal product that cranks out of its casement and from the bid process to ordering and install, everything was well-communicated. The initial sales rep was informative about the product, seemed to be really competitive with the pricing and actually talked through some design elements. We had a good conversation. The installation guys were good also. They were very clean and committed to quality. Overall, it was very top-notch and I’d recommend them to anyone.

Recently had 1 10 ft bow window and 8 double hung bedroom windows installed. Approximate cost $15000. There was no problem with installation. All was done in a timely manner, courteously and professionally. However in winter weather you cannot stand anywhere close to any of the windows without feeling the cold air coming in. You can actually feel a breeze blowing in where the frame meets the sill. Considering the price this kind of performance is completely unacceptable. It is time now that I need a 10 ‘bay window on backside of house. Rest assured it will not be Renewal by Andersen. I received a call recently from a Renewal by Andersen rep trying to sell me the product. I explained to him verbatim what was just written, told me he would bring it to the company's attention and that I would be receiving a call from them... Lololol. Guess I won’t be getting that call now. Very disappointing to say the least. Another drafty winter rolling in.

We had windows from Andersen Window but they were old. So, we got four basement windows from Renewal by Andersen and they have a pretty decent size. It took about two months from the time we purchased the windows until they were able to do the installation, but they got the windows in in one day. Everything went well and Renewal by Andersen's reps were all very helpful, from the person that came in right up through the ordering and the second guy that we had who came in here to do the measuring. Then, the install was really good. Other than that, the quality of our new windows is a whole lot better than what we had before. Right now, the heat stays in the basement whenever we heat it up,. But before, with the weather we got right now, it would have been all frosted up. Also, you can just tell it's solid down there.

I looked at some other window retailers and they didn’t have as good of a warranty policy. I called them and said that I would give birth in eight weeks and I had a window that needed to be replaced in the nursery before then. Everyone said they could maybe do it or maybe they could fit me in. On the other hand, Renewal by Andersen said that they were booked out 14 weeks but they understood that I was in a bind so they would see what they could do. They called me back 20 minutes later and they told me that they called one of their regular customers and he agreed to switch with me because I was pregnant and was going to give birth. That’s the company I wanna stand behind. One who sees a first-time mom-to-be and the panic in my eyes. So, it was the whole sales experience and the way that they treated me over the phone that made me choose them. They were great across the board and I enjoyed working with them.