Renewal by Andersen Reviews

I was so happy with the installation of the sliding glass door, both product, service and installation but the small bathroom window was to be frosted and it came clear. The rep called us and told us he went over it with us and it was ordered as discussed. Well the pink copy of what we ordered doesn't even mention type of glass but I was very vocal that it was to be frosted glass. The rep called us and he was saying he wasn't giving us the frosted glass because he is very careful to get the order right. So basically he is right and we are wrong and there is nothing we can do about it.

I called Renewal by Andersen and explained what I was after and they sent a seller out right away. He was very nice. He explained everything, showed me through the brochures, and even had a tablet thing that he could show me how the doors look and the colors. There were three people who came out to do the installation and I was very pleased to see three of them. They were all nice, and they worked very diligently and kept right at it until they were finished. But the storm door is so close to the cement foot that it kinda sticks a little bit. But outside of that, there's no problem.

I chose to go with Renewal based on reputation and they also have a discount. I contacted them online and they replaced my front door. Within 24 hours, somebody followed up with me to schedule an appointment. Their sales representative came out that week, and was really professional. He walked through all sorts of different options on his tablet.

Renewal by Andersen was excellent. From the salesman who came out and explained everything, to the guys that installed it. They explained and showed me everything, and went over the warranty. The whole process took about a month. The salesman came over on a Thanksgiving weekend and the windows were installed right after Christmas. Their quality of work was very good. However, I can only afford four windows. It'd would be nice if they could lower their prices. Nonetheless, they have absolutely the best windows.

Sales pitch did involve pressure in that the best price was only available if you acted now. We were told the price was all inclusive, and we asked and were told there would be no additional cost several times, but we were charged an additional $3,000+ because some rot was found in a few places. We ordered the Windows in early October but the job (9 windows) wasn't started until late December and was not finished (almost) until the end of March. This resulted in significant work rescheduling on our part not to mention heating oil costs due to all the time the house was leaking heat. It appeared that other customers had a priority over our $30,000+ job. I say "almost complete" because we didn't get the last screen delivered until July.

Updated on 03/01/2019: I am back! Like I said before stay away from Renewal By Andersen. They sent out another employee and went through the same moves. Three weeks later, to no surprise the company said it wasn’t their windows but the house. In their explanation they also mentioned about reading the booklet on condensation. Funny thing is we never received any sort of booklet until after the fact. The company is bogus and they sell ** windows! Just my opinion! So before you buy windows please shop around and stay away from RENEWAL BY ANDERSEN.

I requested a free estimate online and have been receiving at least 4 calls a day for several weeks. I told one of their salespeople to stop calling and he hung up on me. Whatever you do don't give them your contact information. They will call at all hours 7 days a week.

We have Andersen windows in one of our buildings out back and we like them. Then we got six double-hung windows when they had a great special for the fair that we waited for. The reps were very thorough and explained everything that was gonna happen and followed up afterward how everything turned out. The installers were very clean, respectful and they got the job done in one day. Also, the painter who came in afterwards to do the touch-up was really nice. Everything was terrific and I love the quality of the windows. I'm a very happy customer and I will recommend them to anybody.

When Tom from Renewal by Andersen (RBA) came out to give us an estimate he was polite and professional, but from that point on everything was a cluster. We were informed that we were approved for $7,000 that the window job would be $3,600 for 4 Windows which I thought was expensive but Andersen is "supposed to be" good windows. If I had read these reviews before ordering I NEVER would have ordered!

I have family that have used Renewal by Andersen before, and it was really good quality. From the point I met with somebody and ordered the sliding door until it was installed was five weeks. The installation took four hours. The sales rep showed us the various types of doors that they offered and the various hardware that you could pick. They thoroughly went over what the different doors were made of, their finishes, how the install goes and what they do. They explained everything really well. The installation team was really nice too. They were trio of guys and seemed to know what they were doing. You could tell that they’ve done it before, which I expected but was nice to see.

We are in need of new windows here in our 30 year old home in Freedom NH. Then one day recently we received a mailer saying that we could receive a neighborhood discount, so I called and set up an appointment. We only wanted to replace what we could afford and we decided on replacing 5 windows. He would just do that. He insisted on measuring every window in the house even though there are only 2 sizes. Well all said and done when he showed us his iPad with the total we almost fell over. SIXTEEN THOUSAND DOLLARS. I said, "Sorry for wasting your..." It took him two hours to give us the quote. The windows were impressive but do not think they're worth the price of a new automobile. That quote was for 4 double hung and a box window replacing an existing dual double hung. We just wanted a price for the windows when he showed up but no, had to do the spiel so he wasted two hours. Very nice gentleman.

We had Andersen windows before so we tried to stick with the same company. They came out on Black Friday. We went over the pricing on the windows, what they had available and we made our choice and selection. They were out a week and a half later and did the measurement for the windows. Everybody was polite, courteous and handled everything in a timely fashion which was great. They told me it'd be a two-day install. We have a one-and-a-half-year-old and a three-year-old and they were here with two teams and got it done in five hours. We have the windows in already. However, there were some scuff marks, scratches on some of the frames. So, they’re coming back out to see if they can either clean those up or if they have to replace the frame. So far, everybody has been fantastic. We already gave our friends the information to consult for their windows.

Waited 12 weeks for a 'standard' sized door that did not fit my old Pella enclosure. Installer had to insert a 2" piece of wood on top portion, but due to light switches on side he couldn't extend the molding. The installer even stated that he could make it work but the door should have been measured to fit, and didn't. He didn't finish the agreed upon work, including adding the door stop lock stating, "No need to install because I'm sure I'll be back to install a new door correctly". Reached out to Andersen numerous times but with no response. Customer service did say that someone would contact me that day... No one did as this happened repeatedly. Went with who I thought was the best and stand behind their work... Should have just gone to Home Depot and bought one of their standard stock doors and would have been just as happy and not out $3,800 for just a door! Disappointed with Renewal by Andersen.

We knew Renewal by Andersen's name by reputation and we had their windows in other houses. We had six windows replaced in an older home that we owned. We called them up and went through the process, which was pretty smooth and it worked out really well. They came out, measured, built custom windows and installed them. It took about a day to do all the windows, from 7:30 in the morning until 4:30 in the afternoon. The reps I dealt with were excellent. I’d highly recommend Renewal by Andersen.

We had a couple quotes from different contractors and Renewal by Andersen seemed like the best option. We had 10 windows replaced. We got the double-hung ones. Their sales guy came to our house and a month later, they put the windows in. It only took them a day to put all the windows in which was fast. They were clean too. Everything went great. The windows we have seem like good windows. The reps were very helpful. They followed up with everything and their communication was very good.

Mike ** came out to give us a price for windows. It started out at $35000.00. By the time he was done he had dropped the price down $ 20000.00. We bought 7 windows with the contract for 4 other windows that Mike said we had till 2020 to get for that price he said it would not go up. We had Mike come out to get the other 4 windows done. He informed us that it was going to cost us $544.00 more for the 4 windows. We refused to pay the extra money so Mike got very upset because we wouldn't pay it then he said we could have it for the original price. We did not buy them.

I had some bad windows in my house from the day it was built and I wanted to replace them. I finally got around to it economically to be able to do it. It was a very expensive proposition. You have to do a little bit of research before you enter into something like that. Renewal by Andersen has a good reputation. I talked to them a couple of times at various home shows and decided to go with with.

When we built our home 40 years ago, we had Andersen windows installed and we were very happy with those windows. And those windows were still in the house when we sold it two years ago. It’s still airtight. The salesperson that came here also did a very good job. I like the quality of the windows and since I had them installed at our other house 40 years ago there’s been some major upgrades in technology so we’re very happy. They do an excellent job on the installation.

We purchased SunSmart windows from Andersen because they advertise that 95% of UV rays are blocked and furniture would not fade. Furniture faded in 2 years. I am unable to get any response from company.

We had a 6-foot slider going out to the back deck put in by Renewal about a year ago, and I like their work. It’s expensive, but it’s good. The people that we worked with were great guys. This time there was only one guy that put the front door in, and he was great.

I had to have a window replaced and I wanted it to fit exactly. I picked Renewal over other window retailers and had the window done for the time being. The rep I worked with was great and very nice. There was no high pressure. He took his time and helped me on different things that I wasn’t sure of. The installation people were all very pleasant. And for the timeframe, they were ahead of what they said they were going to be. I was used to the two window look and there was one large window with a divider in the middle of it. Now, I have one huge window so I can see a lot more. When I walk by, I can see the whole backyard and my neighbor’s backyard. Renewal was great and I would recommend them.

I recently completed a renewal project for a bedroom, and my motivation for doing so was to reduce some of the noise through those windows, primarily one facing the backyard and an access street behind it. I was assured by the sales rep that these windows would be much quieter (I was given perception of 80-90% reduction and I was personally hoping for at least 50%). The bottom line is these windows don't reduce sound at all (ZERO) and are no better than the original windows in this regard. The replacement windows may be a higher quality, but my entire purpose for the project was to reduce sound, or I would have spent that money on a different home project, so this is been a very large waste of money. I'll give two stars instead of one because the side windows allow more light in, but I could have changed for that purpose much cheaper.

I had seen Andersen install before and I had been involved in the replacement of windows in a commercial building that I own. We compared Andersen and a couple of other windows, and Andersen was by far and away the better product. So when it came time to replace the windows in my house, that was what I chose. We got new windows and everybody was very good about contacting me in advance and letting me know what would be done and what I needed to do. It all went very well. The rep I worked with explained everything.

We shopped around for windows and we had a lot of different companies come out. We liked what Renewal by Andersen had to offer the best so we went with them. Our sales guy, Shane, was great. He was a little new but he was more thorough. His first visit to our house was three hours. He tried really hard and he did a good job.

We had Renewal by Andersen to replace the patio door and they finished it under the timeframe they gave us. We couldn't' afford the door that we wanted, we went with a cheaper model. The salesperson was great, and the guy who installed the door was in and out in a relatively short amount of time. He left everything neat and clean. Renewal by Andersen was very good at what they did, and the new door keeps the heat in and the cold out.

Renewal by Andersen was doing a demo in a hardware store that was close to our house. We knew they had a good reputation and we ended up going with them. The salesperson did a great job representing her company and she didn’t take us out of what we were looking to spend. She kept us within that framework and worked with us on pricing. It was overall a great experience with her. They did our kid's bedroom window. It was about a four-month process since they had to order the window and get it all custom-made. But the installation process was flawless. It went very quickly, and the installers were done within a couple of hours. The window is at the top and it’s facing north. There was a moisture issue before, and that has gone away now.

We love our new windows! We replaced nine windows, two of them required changes the size or type of opening. We are very pleased with the aesthetic upgrade! Everyone was very polite and any concerns were responded to in a timely and courteous manner.

We had 15 windows put in by Renewal by Andersen. The quality of the other retailers' windows wasn't anywhere near what their standards were. The installers cleaned up after themselves and were very professional. Once they got started, they said the installation would only be a couple of days, and that's exactly what it was. There was a great level of communication with their reps and we were very pleased. The quality of the windows is amazing. The rooms are keeping heat in them and there is very little noise that you can barely hear outside.

We have Andersen Windows in the house since it was built and when I needed a replacement of the sliding door, I naturally went to Renewal by Andersen. They gave me a timeline that they would not be able to schedule for three months. Then from start to finish, it was another three months, maybe longer. When the day to install the door came, they showed up promptly and put it in but there was a delay in staining the woodwork. It went for a month or more. The experience was long and agonizing.

When Andersen's rep came out and we talked, I was quite taken with what he had to say so I went with them. Their rep was very honest in what he was telling me compared to the one that I had before. You can tell from talking to a person whether they are really concerned about your problems or not. I bought one picture window from Andersen and the job was completed within schedule. The two guys that came out to install were really nice and very friendly. I went from a four-pane window to a three so it's more open and I can see more clearly through this new window.

Renewal by Andersen has a reputation for quality of product and service. I live in a development where there was a family that was planning on having windows done, and they had an arrangement with Renewal by Andersen, and gave me that person’s contact, and kinda worked me in there. The windows were replaced, but that was through an insurance claim issue we had in our development here with some hail damage the summer before. The patio door was not part of the insurance claim, and it was really in bad shape. It was like a sieve and the windows came right through it so it needed to be replaced. The first gentleman who came out and presented the door options and pricing was very nice. Then, he turned me over to a scheduler and that was very good. And then after that, was the installer, then the painter-stainer. That’s four people altogether and they were very professional and prompt.

The original building had Andersen windows initially and they were getting so cloudy. We couldn’t really clean them anymore and it was becoming unsightly, and then our sliding glass door had to be replaced. It was just getting too old. We replaced them with an upgrade in glass and they were wonderful. It was such an improvement. Everything was perfect. Their reps always kept us updated and kept us informed of when things were going to happen, and they happened on time.

I called Andersen for new windows. When they were suppose to show up for the measuring well they did not call or show up. Apologetic they set up another date and was late for that one. They took 3 months to install two windows and mismeasured the front picture window, so they boarded it up. 4 weeks sitting in the dark they finally called and were going to put the new window in, when a new contractor came in and said (WHAT THE HECK). YEA THEY DID NOT TELL HIM OF THE BOARDED UP WINDOW OR TELL HIM HE HAD TO TRIM IT OUT. All he said, "I don't have the trim and you did pay for it." Still sitting in the dark I am notified that they billed me for a job not completed. I do not recommend this company and I am sorry but there is a good window that is a lot cheaper and have more insulation. Hope not everyone was this dissatisfied.

Okla. The rep (Neal **) was very nice (when he was selling me the products). The price ended up over $20,000 - but I fell for it anyway. The windows were installed in October, 2018. The next day, I contacted Neal to change the windows to open to ones that would not (case windows). The cost went down almost $2,000. That's a lot for me. He said he would change it. Since I did not have immediate access to a computer, Neal said he would send the contract out with the person who measures the windows. I signed the revised contract. The person who measured said I would get a copy emailed to me, that he did not have an extra copy to give to me.

The windows I had were from Renewal by Andersen. The house was built by my brother who's an architect and he had a strong relationship with Andersen windows. Then recently, I replaced the windows in my downstairs family room which were more than 10 feet wide and it entailed getting rid of the old sliding glass doors plus two windows that went pretty much from ceiling to the floor on each side of the sliding glass doors. I went with Renewal again and my interactions with their reps were great. They were not only helpful, they were also always letting me know when they’re gonna do what. There’s not one thing I could say bad about them. The installers who came out were also extremely courteous and it took them a while to finish. They had to do quite a bit and they were working here for about 5 hours.

I contracted with RBA to replace three sliding glass doors and three stationary glass doors as well as three stationary windows located above one set of sliding glass doors. The price was very expensive ($26,000.00) but my past experiences with Andersen Products was favorable so I decided to go for it. The experience was horrible and this was the worst contractor that I have ever dealt with. The installation work was shoddy and poorly done. The quality control of the doors was poor and two of the doors were damaged with scratched glass and had to be replaced.

Renewal by Andersen is local and everybody in the Twin City had heard about them. We have a three-pane window which has two crank-outs and one permanent, and we replaced that with a slider. We had a very good experience with Renewal by Andersen's sales team. Everything they said they would do, they certainly did and did it on time and very well. The two workmen who put the window in were very nice and I enjoyed having them here. They did nice work and took under 2 hours to complete it. Now, the window has two big panes of glass that slide instead of three with the wood trim in between. We also have better vision outside. The only problem is it faces south so the sun comes in directly in the wintertime. Other than that, the window is good quality and I’m very pleased.

At this point I am practically rendered speechless by our unbelievable litany of problems with Renewal by Andersen. The windows do not live up to the hype, our old windows seemed to have had more sound insulation than the new Andersen windows. Cleanup was very poor. We spent over 2 hours vacuuming and sweeping on the first day. Still managed to get a splinter in my foot have since found several large pieces of glass in the garden. When we refused to give a 5 star rating because of the 2 above issues the head crewman said, "Oh, so you are going to be difficult customers."

I purchased a sliding glass door and a front window from Renewal by Andersen. The rep knew the product well and was concerned about getting things right for me. The installation guys were really nice too. I'm happy with the quality of the work and the quality of the product. It was a nice experience.

I researched Renewal by Andersen and found that it was the best windows. They were the most expensive but they were really good. They were so well-known too. The representative I dealt with was great. He knew what he was talking about and he explained everything in great detail. When they ordered everything, they said it would be a couple of weeks. But they had a problem. They wrote the order up but when the windows were delivered, they were all frosted. They had to take the windows back and make up new ones. I had to wait over a month to get my windows.

Renewal by Andersen is a quality product and both my parents retired from there. I got the Renewal product that cranks out of its casement and from the bid process to ordering and install, everything was well-communicated. The initial sales rep was informative about the product, seemed to be really competitive with the pricing and actually talked through some design elements. We had a good conversation. The installation guys were good also. They were very clean and committed to quality. Overall, it was very top-notch and I’d recommend them to anyone.

Recently had 1 10 ft bow window and 8 double hung bedroom windows installed. Approximate cost $15000. There was no problem with installation. All was done in a timely manner, courteously and professionally. However in winter weather you cannot stand anywhere close to any of the windows without feeling the cold air coming in. You can actually feel a breeze blowing in where the frame meets the sill. Considering the price this kind of performance is completely unacceptable. It is time now that I need a 10 ‘bay window on backside of house. Rest assured it will not be Renewal by Andersen. I received a call recently from a Renewal by Andersen rep trying to sell me the product. I explained to him verbatim what was just written, told me he would bring it to the company's attention and that I would be receiving a call from them... Lololol. Guess I won’t be getting that call now. Very disappointing to say the least. Another drafty winter rolling in.

We had windows from Andersen Window but they were old. So, we got four basement windows from Renewal by Andersen and they have a pretty decent size. It took about two months from the time we purchased the windows until they were able to do the installation, but they got the windows in in one day. Everything went well and Renewal by Andersen's reps were all very helpful, from the person that came in right up through the ordering and the second guy that we had who came in here to do the measuring. Then, the install was really good. Other than that, the quality of our new windows is a whole lot better than what we had before. Right now, the heat stays in the basement whenever we heat it up,. But before, with the weather we got right now, it would have been all frosted up. Also, you can just tell it's solid down there.

I looked at some other window retailers and they didn’t have as good of a warranty policy. I called them and said that I would give birth in eight weeks and I had a window that needed to be replaced in the nursery before then. Everyone said they could maybe do it or maybe they could fit me in. On the other hand, Renewal by Andersen said that they were booked out 14 weeks but they understood that I was in a bind so they would see what they could do. They called me back 20 minutes later and they told me that they called one of their regular customers and he agreed to switch with me because I was pregnant and was going to give birth. That’s the company I wanna stand behind. One who sees a first-time mom-to-be and the panic in my eyes. So, it was the whole sales experience and the way that they treated me over the phone that made me choose them. They were great across the board and I enjoyed working with them.

I moved into a home that already had new windows by Renewal by Andersen put in, and I wanted to match those. Their rep was someone who I felt was on my level. He was very personable and a down-to-earth guy. He was excellent. I was happy with the installation, too. It took time, but it wasn't an issue for me. I was not in a hurry, and I was happy with their timeline. The installers acted very professionally and tried to keep the work site clean, and they were respectful of my home. I would have preferred to have more communication between them and me with things they noticed, or things that they could have pointed out to me, instead of just doing it and leaving. But I find it common that these installers will come and do their work and leave, and not point out things that might have been helpful for you to know about or to notice.

Renewal by Andersen has a good reputation and a buddy who works for them referred me. The rep was honest and did an excellent job. I got a patio door and two normal doors and they’re great quality. The installers are a good crew as well. They're very professional.

You would think having an entire house full of windows installed would not only be a long, painful, and extremely irritating process. Was I ever wrong!! Renewal by Andersen showed me how wrong I was. From the salesman, to the installer to the after sales support, they made sure that every question we had or any concerns we had were addressed immediately and completely. The installation was completed and done beyond our satisfaction. The windows are not only gorgeous we also feel the difference in our home immediately. Drafts are gone, heater runs less now that winter has set in.

I had all my windows replaced by Renewal by Andersen. I had another company replace some windows downstairs 10 years ago. They were a lifetime warranty and they were supposed to be top-of-the-line windows back then, but it's nowhere near the quality of the craftsmanship of Andersen Windows. The installation only took a couple of days. They were in and out of here. With the quality and the way they cleaned up after themselves, you wouldn't even know they were here. They were really nice and respectful. I'd recommend them to a anybody. Seeing their windows firsthand, Andersen is great. I can tell the difference in the air especially this time of the year so I'm very happy. It was a little spendy but you get what you pay for.

I hired Renewal by Anderson to remove three windows and install a large sliding glass door in April 2018. The project was $16,000. Very expensive but I thought I was paying for quality and service and boy was I wrong. They did the main install in July 2018 and it is now December 2018 and the project still is not complete. I financed the project through a company they recommended so they were able to weasel all the money form them before finishing the project.

The Renewal by Andersen rep was very knowledgeable. He explained everything really well, so I knew exactly what I was gonna get. I dealt with him with my father-in-law's house first, and he did a very good job with that one. I liked Renewal by Andersen so much that I ended up choosing them for my house too. I thought about the quality and how well they explained everything to us, and I liked what I heard. Everything went exactly how the rep had said it would be, and it worked out the same way with my house too. He seemed like he knew what he was doing and talking about, so just the way he was, was all right with me.

I loved Renewal by Andersen. They were great. I heard that they have the best window and so, I had four double hung windows and a patio door put in. Their salespeople were wonderful and their follow-up was great. Three installers came out. One's in the patio door, and the other two did the windows, and they covered all the flooring with drop cloth, so nothing would get on the carpeting. They were very good, and they were in and out in six hours. I had a great experience with the company, and I would tell a friend to go with them, too.

I've used Renewal by Andersen before and I purchased two glass sliding doors from them recently. I got the door three months after I ordered it. Their sales representative was very good. He was timely, thorough, and explained things well. The installers were first rate. They're very good workmen. They're quick, prompt and they clean up well. My only complaint was that the painter. I had to wait several months for the painter to come and finish the job. They should do a better job of scheduling their painter quicker to the date of the job completion. In spite of that, I would recommend Renewal by Andersen.

From the Andersen Windows salesman, Brandon **, to the installers, Aaron and Chuck, the entire window replacement project was a pleasure. The windows fit tight and look very nice. The house is more comfortable, no more drafty windows. Aaron and Chuck were the nicest contractors I have ever met, I usually provide beverages and lunch to contractors working at my home, but they bought me lunch. They answered all my questions, both the installers Aaron and Chuck, and Brandon the salesman. I can hardly wait to replace the remaining 4 windows in my home, and they will definitely be Anderson windows.

Most of the people in the neighborhood seemed to be getting windows. Had I known somebody else, I could have gone with them and it was just the luck of the draw that I bought windows and gutters from Renewal by Andersen. We had a communication issue with what window we picked and what got written down. The replacement took longer than they anticipated. The installers were good so it had more to do with the sales portion but the reps were there to placate people and that’s what they did. So, other than it was disappointing, it got done. The windows were good and the cost was at par with other people I know who had windows. Even though the gutters work, I have ice dams and I can’t put any heat cables up with those gutters.

My experience with Renewal by Andersen was great. Their rep gave us good information and we had 13 windows replaced. The installation crew was in-house and they were very good. It only took one day to install and they did a very good job in cleaning up after themselves. Andersen windows are expensive but the windows are good. I also had Andersen Windows before and they were 40 years old. I'd tell others considering purchasing from Andersen to go ahead and do it.

Renewal by Andersen’s professionalism during their presentation was outstanding. Their rep understood the product completely. I got double-hung windows and also door walls from them. They did the installation all in a day cleanly and made good explanations of everything. It was a painless experience. We had a problem with one of the windows which was a large slider downstairs in the basement area and Andersen came out to look at it. They were really nice and they found out that there was really nothing wrong with it. We were just closing it wrong. We love the windows. They seal nicely and the hardware is outstanding.

Stop sending your terrible door to door sales people who look like they just got out of jail. I was considering checking into Andersen Windows until your idiot salesman basically talked me out of it then got confrontational while at my front door. I will NEVER buy from Andersen now.

I investigated several other window manufacturers and I found that Renewal by Andersen was best-rated. We had our windows replaced and I’m very pleased with the work, the quality of the product, and the attitude of the whole organization. We did it in two phases for affordability and did the downstairs first and then upstairs. The installers did quality work. They also put in a grate front door which was very expensive.

We have existing Andersen windows in the house and we had a slider and a bay window replaced. The salesman was wonderful. He listened to what I wanted and did not try to sell on me. The installers also kept the house clean. Recently the slider was broken but we finally got ahold of customer care today, and they’ve scheduled a technician to come out.

We went with Andersen Windows because they promise high end product, seamless delivery and installation. Their sales, factory, and installers are all one company. If this is the case then why are we getting the runaround because they messed up on the size of the door? Very high price, product is comparable to what we got from Window World in the past, customer service is very POOR. In the future, we would never use them again.

Everybody from Renewal by Andersen who comes in compliments us on the doors and we're very pleased. They were all very nice and did their work. They did what they had to do, and were on their way. The quality of their doors also appear to be excellent.

We had a bunch of slider windows from Andersen. We had ordered windows through them before, so we knew the process. I told them what we wanted, what we were gonna do and they went ahead and went on through it so it was a simple process. They said it would take a day to install them and that was what it took. They cleaned everything up and it was good to go. The quality of the windows is also excellent.

Met with RBA rep today. The meeting started out ok but quickly deteriorated when we got to the quoting process. The retail price was $13k but was offered multiple discounts making the total around +$9600 with the caveat that it available "today only". Otherwise, you lose the +$540 discount and the cost jumps up to +/-$10,400. If you don't decide within 30 days, the cost jumps up to +$13k.

The first red flag was when they insisted all homeowners be present when the salesman came to measure the windows. The reason for that is it eliminates the "I need to ask my spouse" excuse while they're pushing hard to have you sign on the dotted line. I find that to be despicable, windows are a LOT of money and it's shameful to try to trick people into making decisions without having time to talk it over.

I talked to a bunch of different retailers and nobody could solve my problem. I thought I'd have to a go to a more commercial solution, but when I called Andersen and they came over, they said they could do the job and I couldn't be happier with what they did for us. I have a very modern home and I have floor-to-ceiling windows that go up about 14 feet in a corner. We have had to change them a couple of times since the house was built because it's a unique architecture and windows don't hold up very well. I had Andersen come in and they re-engineered it without undue cost. They were able to do the job earlier than they originally thought. Plus they were meticulous, so they left the house as clean as they found it.

This is the first time we have replaced windows in our home. We met with 3 top rated window installation companies and explored their products and installation services. In the end, Renewal by Andersen was our best choice and by far the best price. We were very happy with the entire process. Ryan, our salesman went above and beyond to meet and exceed our expectations for customer service. Tim, our measure tech was quickly available for my husband as he had questions from our builder.

Quality and cost made me go with Renewal by Andersen. We had both sliding glass doors and casement windows installed, and they turned out very well. The reps we dealt with were very good, too. They were very professional and they always kept us informed of exactly when they would be out. The quality of the work that the installation did was excellent, and they handled follow-ups very well. I would and have recommended them to others.

We replaced 7 windows and were thoroughly disappointed with the quality of the windows and the installation process. A broken sash was installed on my kitchen window and 4 other pieces of glass had manufacturing defects. The installer left a large hole in my sheetrock and dirty windows. The manufacturing defects were between the two pieces of glass and looked like rock chips. The installer did not even bother to tell me the window sash was broken. When I finally spoke to the crew supervisor, he told me he was too busy at another job site that had problems that he could not address mine. He came the next day and promised to send someone over to fix the sheetrock on a Sunday, and that person never showed and then lied and said he called to reschedule.

I chose Renewal by Anderson to replace two 8 foot sliders in my home. The salesman was very knowledgeable about his product but was not a pusher. He demonstrated with a heat lamp how inefficient my existing doors were. (Scary!) The doors took 3 months to arrive because they are made to order. The installers, John and Joe, arrived on time and were professional and courteous. The job was done in a few hours, including indoor and outdoor trim. John and Joe removed all trash and vacuumed. Upon inspection, we noticed 2 small cracks in the frames of both moving panels. I was assured they would both be replaced, and they were without a hassle. Now they are perfect and my house is warmer. The doors are beautiful and I highly recommend Renewal by Anderson!

I only have buyer's remorse and very upset with the high-pressure sales tactics that were deployed by the Renewal By Andersen rep to make my wife agree to spend $10,624 on 6 insert windows. I feel very much swindled. At the end of it all we do not have what we needed but instead we have the sales rep's vision plastered across the back of our house. The minimum amount of work and product was delivered at the highest cost to us. The RBA rep tried to get my wife to buy a front door with sidelights for over $14,000 but I managed to dodge that. I'll comment on that later. I am extremely annoyed that RBA does not provide an actual breakdown of costs for their windows, the labor, supplies and materials. RBA's literature eludes to cost savings and an ROI that, when you spend some time doing the math, doesn't exist.

Replacing our windows was something we have been considering and then Renewal by Andersen came to the door at an opportune time. So, I had them do the presentation. Also, almost everyone I knew had their windows replaced by Renewal so I went with them as well. The initial saleswoman was here for three hours which was a little over the top. She was friendly, knowledgeable and did the measurement first so she could give me an estimate. She set it up and also came back a second time when I had to sign everything and it went much quicker. After that, a guy came to do the measurement again and he seemed to know what he was talking about.

Paid Anderson $1,000 in August for a down-payment on one window, and 3 months later they STILL have not installed it. Numerous no shows, installation cancellations, excuses, non-returned calls. It’s now mid-November in Boston, freezing weather, and we still don’t have the window we paid for last summer. Winter is here, it’s 29 degrees, and it will be very difficult to cut a huge hole in our house now to install this window. Horrible customer service, terrible scheduling department, over-priced, disorganized.

I previously used Andersen double hung windows upstairs, and the windows that needed to be replaced were too large to consider doing them myself. I wanted to speak with Andersen so that was why I went with Renewal. I got from them a bay window, so the center section of that is solid, and then either side of that is a double hung. The representative we dealt with was extremely knowledgeable, very professional, and we really were able to work things out very well with him. During the installation, the crew showed up, and when I got home, everything was done, so that was good. The windows are of top-notch quality. However, I’m getting an awful lot of literature in my email. They can take me off their mailing list because I am all done. Still, overall, I’m very satisfied.

A customer of Renewal had told me about their experience and referred me to them. Jeff, the sales rep, was a great guy. He was very professional and we got along great. He made me feel very comfortable about him and the product and he was able to demonstrate to me just how much better a Renewal by Andersen window is versus other types of windows that are out there, about how much heat they let in, and how easy it was to open and close the slider door and open and close the window. The product pretty much sells itself but Jeff put a nice touch to the whole presentation.

I have three Andersen Doors installed that are 20 years old. On the outside of the door the rectangular siding has become unglued. I contacted Andersen Service, which has been a nightmare. I was give five different numbers to call before finally reaching a person that requested measurements, pictures of the doors, inside and out as well as Andersen numbers from the doors. This was compounded by the fact that the representative was unable to speak clearly.

We like Andersen’s products. It seemed to be a lot sturdier, and it looked like it would last longer compared to other retailers. We got double hung type windows and awning type, but instead of going out from the bottom, it goes from right to left. The two representatives we had were both really good, very knowledgeable on the product and weren’t pushy. The installers were excellent. They came out, took all the windows out, had tarps down to make sure nothing got damaged. And when they were done, they cleaned up really well before they left. In fact, it was cleaner after than before.

I liked the reputation of Renewal by Andersen so I purchased double-hung windows from them. Their salesperson came out, took measurements, talked about their product then gave us a quote. Thereafter, their techs came in and put the windows in in a day. Since the installation, I've been very satisfied with the windows and I've found them to be of good quality. What they quoted me was what I paid. I'd use this company's services again.

Renewal by Andersen in Rochester NY made our very large window wrong. The reason we ordered it from Andersen so it was manufactured in one piece at the factory. The paperwork showed we ordered right and now Andersen wants to only replace the center section of the window. That’s exactly what we didn’t want. Their mistake now they want to save money instead of ordering the whole window new like we asked for. Took forever for them to answer or get call backs to resolve the issues and in the end they threatened us with legal action if we don’t pay the balance. Basically strong arming us for the money even though a replacement isn’t acceptable to us. It isn’t new out of the box one whole piece and that’s what out expectation was and that’s what the salesman promised. Beware if you're in Rochester - you will be sorry if you have any issues with it!

I had a set of Renewal by Andersen sliding glass doors in my dining room headed out to my deck area for years. I was very happy with those and because they lasted a long time, I returned to this company to replace them with new ones. At the same time, I also replaced my front doors and storm doors with new doors from them.

Renewal by Andersen is a local company and they have a reputation. I got a replacement window from them and it was done faster than I thought. I was also informed all along the way. The salesperson who came out has had some experience and was knowledgeable about the products that had been offered in the past as well as the product that Andersen was offering then. He also informed me about the difference between a vinyl window versus some kind of a composite, which is what Andersen makes the windows out of. He told me how much he did several replacements and gave me a price based on what I could afford. I could really only afford to do one window. They're expensive but I'd recommend them.

A small room off of our living room has all windows and we noticed in a rainstorm that there was some leaking in those windows. We did a little bit of research then my wife and I decided that Renewal by Andersen was the best window on the market. We called and when the guy from Renewal came out, we agreed to a price. After we made the decision to buy the windows, somebody came out almost immediately to measure. Originally, they thought that it wouldn’t be until some time in January that they can install. But then they called us and said they wanted to set up a date. The windows were put in in early December. It was a quick process.

I had one window replaced by Renewal by Andersen about two years ago and it's a nice window. When they called again, I said yes and purchased the slider type. I should have known because it was too expensive but I like them. The representatives were very good, polite and nice. The installation process was also short and the installers did a good job. I like my windows. They seem nice and the quality seems good. Renewal by Andersen was very good.

DO NOT purchase windows from Renewal by Andersen. It was my worst financial decision that I have ever made in over 70 yrs. It took them 7 months to install 12 windows. It is a total ripoff. The patio doors alone cost over $3,000 a piece. They measured one of the three patio doors wrong, so we had a boarded up window for over 5 weeks and now we have two windows of normal size and one much smaller. Every one of the 12 windows has a different shade of stain. The wood quality is very poor. Customer relations is the worst of any company that I have ever dealt with. DO NOT give them any money up front. One time they came to install the windows and they were not even close to the stain color we agreed on. The next time, they never showed up or even called. I could go on and on but I will leave this to close; if the windows they installed were in their showroom or with the salesman, they would NEVER make one sale.

We paid a bunch of money for six windows and a three-panel door. It took four trips to do the install and the door was not very good. I do not recommend anyone ever pay for their replacement windows. You can find a cheaper price with the same or better quality. I paid for one-stop shopping, thinking I would have no problems with scheduling or install. This was not the case. They came four times for six windows and a door. It took two months of my time to stain and finish the windows, if you don’t mind months of staining and finishing the trim maybe they are for you. Otherwise shop elsewhere.

I have spent over 12 hours texting back & forth. I have called numerous numbers to Try & speak with a live person. I have left 3 messages now, 2 for one,1 for another- STILL NO CALLBACK! Just had 2 windows put in & notice some caulking possibly in-between the 2 panes, wanted someone to check it out. Can't get a damn person to call me back. I AM VERY FRUSTRATED!!! NOT A HAPPY CUSTOMER AT ALL

I was looking to get new windows and I called my friend Diana who is a salesperson. She came over, did the whole spiel, and she was amazing and professional. I did Renewal by Andersen in two steps. I did my upstairs, and then I did my downstairs a year later. Everything that they said happened. The installation was very neat, and clean. It was a great experience. The windows are perfect! I’ve also given the salesperson's name to several people already.

I had one of Andersen's salesmen come out and he made a pitch. It was nice. We sat down and he went through the presentation and showed me how the windows are made. They told me the work would be done in a day and it would've been a day but they were missing a sliding glass door. So they had two different dates for the installation. But otherwise, it went real smoothly. I have a problem with my kitchen window though. It has a little crack along the edge and I called to complain about it but I didn’t get anywhere with anybody. But apart from that, the quality has been good so far.

Renewal by Andersen product and service is top quality. The salesman, Scottie **, patiently helped us carefully make all of our selections. The measurement tech, Robert **, reviewed all of our selections with us carefully and helped us incorporate some changes to our order. The installation team worked diligently and carefully to install all 18 windows and the front door. They really have their installation process perfected. All of this from start to finish made for a very positive experience.

We have had for installation dates on the third installation date. They call the night before and cancel that said they could not find all the components. Then they rescheduled the fourth time. Never showed up never called. We caught our cells person. We called South Bend operations manager. They know nothing. The next day The general manager calls us. They have not even made our windows yet. We are doing two phases of windows. They offered $100 off the second phase which is a Nother $10,000 and windows. My boyfriend told them he did not know if we was even going to use them again. We have already made a payment on our first phase of windows which is also $10,000. General manager told him he would take $500 off this order. Can’t wait to be done with them.

I was looking for bids on a simple kitchen window and door replacement. After speaking with a customer representative, I was told that in order to send someone out to give me a quote, they needed to meet with both me and my husband. I demurred, stating that (1) he has a difficult schedule to work around and (2) the project is solely mine, from both a planning and fiscal standpoint. I was told that because of the number of choices and price points available for review, they insist on both partners being present at the consult.

Renewal by Andersen came to offer the best explanation of what they were going to do for our front door. The salesman was very clear in his explanation of what the door would accomplish and how sturdy it was. And then, the workers were very polite and cleaned up after themselves until we were satisfied. The door is very solid. We were looking for a secured door for our front door, and they did a fine job.

Renewal by Andersen wasn't the lowest among several quotes that I got from window retailers but in my estimation, we had the best product so we went with them. The people that came out to measure, and those that came and installed the windows, including the gentleman that gave us the initial quote did a great job and were very professional. The windows are for a church and they're very specialized. They're for one very long channel that is about a story and a half. The church was built in the 60s and it had aluminum frame windows before. They took everything out and they had to manufacture the windows that would fit into those channels. And it all looks great.

The guy at Renewal by Andersen was excellent to work with. He stepped out and gave us a moment to talk about the decision. It was awesome since we were sitting there under pressure and we had to make a decision right away. We’re very pleased with him. By that time, we’ve also heard a lot about the Andersen windows. Plus we really liked the option they gave us. It’s the two-years-to-pay with interest-free. That attracted us a lot. We financed through them and they took care of everything. They sat right here and it was easy. We didn’t have to leave the house.

Fourth project we have had done by Renewal by Andersen and we couldn't be more pleased with the results. Dan ** our design consultant provided his expert product knowledge to us for a custom round window and a replacement patio door installation. The end result was AWESOME! Thank you Dan and Renewal by Andersen for a most professional job.

My elderly mother was sold several $1800.00 a piece plain casement windows for her 16×80 TRAILER. They took advantage of her for sure! Had them installed and the South and West facing ones warp in the heat. You cannot shut once open. They are closing now because we are getting cooler. Andersen’s solution is to put handles on the bottom so they can be opened. Says "the windows just do that" So, they warp? Not impressed at all, these things were horrible to deal with all summer. For $1800.00 they should lift with one finger...Run from this company.

My mom had a doorwall installed by Renewal by Andersen. Their rep told me when she would be there and was really punctual. She was very professional. She came in, did the measurements, told me what to expect, then followed up constantly to make sure that the installation was satisfactory. She then followed up after the job was done. The installers were in and out very quickly. They made sure everything was covered and cleaned up when they were done. I like the doorwall and it's good value. I'd tell friends that Renewal by Andersen would be a good phone call to make.

Caveat emptor certainly applies to this company. I met with a sales rep (Brian) in early March about replacement windows. After we reached a deal I paid one half of the cost that day with the balance due upon completion of the work. Windows were installed in early to mid May but the installation crew could not finish the external trim work that day (did not have proper tools/equipment) and said another crew would have to do the exterior trim work at a later date. In a week or two another crew (different technicians) arrived at my house to do the exterior trim work. At this time I paid the balance due.

Don't believe the sales pitch. The windows may be better than others, but air comes in at the bottom of my hanging windows where the sash meets the frame. And it took two installations, the second replacing all the windows to get where they are today. Three crews came to work on the replacement of all windows, one door, and putting a new window in a kitchen under renovation, which involved closing one up. The first crew installed the kitchen window but couldn't come back for the shingling so a second crew came, not knowing where the first crew left off and unprepared (they picked up nails on the way so were hours later than expected). They used one nail per shingle and didn't leave space between them so within a few weeks they'd buckled.

I interviewed a couple of other companies and they were a lot cheaper window-wise. Renewal by Andersen was a little pricey but we had them before in our other house and their product lasted really good. We like the quality and the way they were made and trimmed. Recently, we had all new windows put in. The salesman told us about the different windows, how they would trim them out and what window we should go with. The trim work and the oak around the windows look good and it didn’t take them very long to do the windows. One of the cranks wasn’t connected right on one of the crank-out windows but they came back and fixed it within a week.

I've used somebody else and they did an okay job. Somebody told me about Renewal by Andersen and that they were good. Renewal's rep came in, quoted us, and he was a real professional. I was impressed from the beginning. We replaced a couple of first-floor windows and got double hung replacement windows from them. I live in an old house, and it's a real tight fit. The timeline that they gave was right on the button. The installation process went clean as a whistle. The installation team got down to work and cleaned up after themselves. The windows are quality product and better than the other windows that we got. Renewal by Andersen did a very good job.

To all Renewal by Andersen customers – presents and potential customers: I would like to share my very disappointing and bitter experience I had with Renewal by Andersen company, located at 9825 FM 2920, Tomball TX 77375. All things were great until the moment when Renewal by Andersen was supposed to fulfill their great warranty promise of “20 years limited warranty for glass”. Many companies do promise great warranties for their products, but few abide by what they promise and demonstrate solid professional integrity and healthy business values and ethical norms. Fulfilling a promised warranty represents the turning point that sets apart good and reliable companies from the rest.

I went with Renewal by Andersen because of the positive reviews and the expectation of a no hassle installation and great product. My husband has been very sick and I didn't want to deal with contractor or product problems. We spent over $8k for a slider and triple pane window only to have problems with leaks in the center stationary window. I am on a board at a condo complex and am well known in the community and am always being asked for recommendations, which I give as a unit owner not a board member. I will NOT recommend Renewal by Andersen to anyone and have advised others that are looking to hire them that they should just use regular Windows and a local contractor, saving the extra $s, since I guess there is really no difference in terms of the problems.

The sales representatives from Renewal by Andersen came to talk about their product and they did it in a way that appealed to me. They were good and they knew their product well. They have a very high quality product. We got two sliding doors, and then replaced all the windows in the house. We were happy with the sales process. The installation team did a good job. It was a big job because it wasn't just popping out the windows and popping them in. I had really old windows, so they had to cut out the frames, put in the new windows, and build new frames around them. But the people that they've sent to do that work have been very good. They solved the problem that they were there for. While they're there, if there's something else that you'd like to have them look at, they look at it. Renewal by Andersen has the best windows and they support their product really, really well. I'd recommend them.

The salesperson from Renewal by Andersen came in and showed me something amazing. The guy put a torch against the window sample and put it down for three minutes, and the other side was still not hot. I said, "Wow." I had some doubt at that point, but once they installed the window, it worked that way. I purchased the top of the line of the window product. The glass is special and it was a customized window. The installation process was amazing and they did a wonderful job. I was very surprised because one piece of my window is about 400 pounds and I had no idea they can do that, but the two guys did it perfectly. They also did a wonderful job cleaning up everything. It was a very clean install. They told me how long it was gonna take for them to build and they did it right on time.

I had Andersen windows and I was pleased with them. Recently, I got double-hung and slider windows from them. Their rep was knowledgeable and he explained the products. The price was also reasonable for what I got. Then the installation took three days and didn't take long. I really like the quality of the windows. They're very efficient and they've made a difference in both the heating and cooling of the house. I was satisfied with my experience and I would tell others that Renewal by Andersen is worth the money.

Our neighbors purchased from Renewal by Andersen and they were happy. We purchased double-hung windows from them as well and every one of the representatives were very professional. The team was very conscious of the fact that we had children who lived in our home, so they were very careful about flood safety practices. The installation process went well and the quality of the windows are very good. We're happy customers.

I got slider windows from Renewal By Andersen and the cost was a little bit more. However, the quality of the product, the professionalism and the way they went about the installation were the reasons for the additional cost over most normal products. When I chose Renewal by Andersen, it was because of the fact that their reps came to my door, they seemed very professional and answered all my questions. The salesman was very knowledgeable and the lead guy from the team of Russian installers checked with me often. He was courteous and asked me how I wanted various things. The other installer did the work in the middle of the snowstorm.

I liked Renewal by Anderson’s product the best over that of other window retailers. Even though it was more expensive, I figured it would be better in the long run while I was living there and then it would be better for resale of the house later. I went online and got an appointment scheduled with the reps. They came to the house and went through their spiel. I purchased seven windows. Two of these have a thing that makes the window open to see through it and the rest are sliders. After that, I was in contact through email and via phone call with the main rep that they sent over until the windows were installed. He was knowledgeable and good. He was also there on the day of the installation and he followed up a couple of weeks after everything was done.

Replaced picture window, specific request for dark wood color grids, came in natural wood. Called salesman said to pay 1/2 of bill & would get the 2 incorrect side windows replaced. The middle window was just glass & that was fine. Six weeks later they arrived as I was leaving, so I stayed. Just as they were about finished I saw they replaced the plain middle window with natural colored grids & 2 side windows with the dark grids. They replaced the middle window to how it was.

Renewal by Andersen had a huge sale and we got a notice about that online. The rep was wonderful and very accommodating. He answered all our questions and he tried to get us as many deals as he possibly could. We purchased two front sliding doors from them. They told us that they couldn’t get us in for another month or so. Then the installers came and put both doors in. They came in the morning for the installation and they were still here when I got home from work, so it took all day.

For a company that prides itself for the best experience, don't believe it. The salesman who claimed to be the Project Manager, failed to submit the proper work order for my bay window seat and it took 2 months to get the proper color window screens because the salesman FORGOT to order the correct ones. He also did not follow up to confirm the project was complete. It took several calls by me to speak to someone other than the inept salesman. After another month I had to call to see if the screens were in. They were, but no call from them. Very poor customer service. I already discouraged a neighbor from going through Andersen and will continue to do so.

The service we received from Renewal by Andersen was exceptional. We did business with them because of the way their products are made and we bought replacement house windows. Their reps showed us the product and the interactions we had have been exceptional. The installation process went quickly and smoothly. The crew was respectful of us and the house. The windows are great and the quality is what I expected out of what I paid. They reduced the sound coming in from outside and they helped lower the heat of the house this summer.

The salesman from Renewal by Andersen was very thorough and knowledgeable, and I liked him. He was professional, friendly and nice too. The windows were quite expensive and I think it even wound up being more expensive than he quoted. But I knew that they were good windows and I would recommend them if you have the money. I got the big grand window that has the round top on it and the installation went great. The team put up the little tent and they let me take pictures of the inside of the rotting wood, which they fixed. They took care of everything and everything was good. We had the window in for about a year before we moved, and it was great. I wish I could have enjoyed it a little bit longer.

We purchased a new home and these are the windows the builder chose to have installed. Everything with the windows seemed to be going just fine until we started to notice water on the inside window ledge during heavy rainstorms. We reached out to the builder who sent us to the manufacturer. Reached out to the manufacturer and sent them several pictures of the window. After several calls to try to have someone look at the window. After they received my last picture that showed the window had window film on it - just a simple window cling no adhesive was put on the window. I'm told this has voided the warranty. I guess curtains may have voided the warranty too. Ridiculous response from a well known established company. Buy windows somewhere else. Anything to get out of a service call.

I had Renewal by Andersen put new windows in our home. I liked the cost of their products and services so I purchased from them. Their rep gave me all the information and answered all my questions. He touched base with us a couple of times before the installation. During installation, Renewal's guys were here for two days. They worked late as they had a lot of windows to do. Also, they left the house as clean as could be. I was very satisfied with the product and I would recommend Renewal to anybody.

The Renewal by Andersen rep was very thorough and he covered everything. He had samples, answered all my questions, explained how things would go and when it was time for it to happen, he kept in touch by phone. Also, the installers were very professional and polite. I purchased a front door, sidelights and a rear sliding patio door from them. They did their job very well and they made us aware when they were finished and had us check it. Renewal by Andersen exceeded my expectations and I’m very pleased with the company. Give them a call. For sure, you won’t be disappointed.

I’ve always had a good experience with Andersen. I purchased a big patio slider and a dozen double-hungs, and the timeline I was given was very accurate. I got an older rep so he knew the business, as opposed to a young one that's just learning. I knew what I wanted, and he selected from the products available to match what I wanted. The quality is top-line and the installation went smooth as silk, though there was one issue that came up when the windows went in. It was cold outside and when it was time to put the screens in during spring, they were a little bit too big for the space. So, I called and they sent somebody out. They agreed to replace them with no charge to me.

I liked the presentation that the young man from Renewal by Andersen gave me and I liked the way the windows are under a longer warranty. And just the whole window situation was better than any other companies that I had investigated, so I went with them. I had the whole downstairs replaced and I had a good purchasing experience. They gave me a date of when they scheduled the replacement and they were prompt. Then they came in and did their thing. One of the reps I worked with was a very nice guy. He was very friendly and when I needed him, he was there. I called him multiple times and if he didn’t answer me back, he certainly got back to me the next morning. So, he was very good. For the installation, they came in the morning and left around 2:00. I would recommend Renewal by Andersen.

Unfortunately this was a horror story from day one with delays poor workmanship lazy work crews and Andersen’s lack of quality control. It was finally made right with the second crew they sent out but the whole experience was such a hassle and time consuming effort that I cannot recommend this company even though we like the windows and believe they will last the twenty years. Andersen says they will. I only because Andersen does not manufacture its own windows. The double pane windows are ordered by Andersen from a subcontractor in Minnesota. You can order your own windows and hire a contractor to install them for half the price we paid to Andersen. So save some money and don’t put your hard earned dollars in Andersen’s pockets. They are a rip off!!!

I was in need of new windows in my home and decided to get an estimate from an individual from Andersen Renewal who was going door-to-door setting up times for someone to meet with homeowners. I told this person that I only wanted an estimate and will not be buying until I am through getting estimates from several other companies. He said this would be no problem and he set up a time for a salesman to come to my house. When the salesman came he made a lot of small talk trying to be like some long lost friend. I didn’t want to be rude but I just wanted an estimate so that I could get on with my day. The salesman began his pitch and went on and on as to why I should not buy vinyl windows. He must have talked for about an hour, and 85% of his sales pitch was talking about how bad vinyl was; the remaining time he talked about how great Andersen Renewal was.

I replaced eight windows and the patio doors. They’re double-hung and insulated. They are very expensive but they are very lovely. I got them from Renewal by Andersen since they were the ones recommended by our building or condo association. The rep I talked to when I purchased them did a very good job of selling and at the time, I was in the mood to buy because everybody else was replacing their windows. During the installation, they said it would be done in one day and it was. But on the day that they first came out, it was about 20 degrees and the man who got there first had to leave. It’d be too cold if he were here, so I never saw the foreman till later. I had a call and he came back. So far, I hardly ever use my new windows. But the one on my bedroom is a little easier to open than the one I had before. And I open the patio doors about 50 times a day, so that is wonderful.

I bought one window from Renewal by Andersen. They have a great reputation and it was one of the approved providers of windows in the condo I live in. I made a phone call and a sales rep came out. She was very thorough. She said someone would call to verify the order the next day. Then, shortly thereafter, someone called to confirm the location. Someone came out and looked at it to make sure it was all written correctly. Then, it was installed and it took them just an hour to do that one window. It was certainly more expensive than I had assumed though. But I would use them again.

From the start, we had such a great experience with Scottie our sales rep providing information and working with us to provide the best windows for my house. When the installation crew showed up, I was greeted and did a walk-thru with the lead man, Chris and then the crew got started. Chris and his crew did a fantastic job! They take pride in their work, and the results are amazing.

We just bought this house and its windows were old and falling apart. We decided to replace 11 windows and we went with Renewal by Andersen. Their reputation was excellent and when we looked at reviews, they were extremely positive. They also offered the kind of windows we wanted. We got slide windows, a really big picture window, and our slider in our living room. Renewal by Andersen's reps were very prompt with the replacement and the woman we worked with was very knowledgeable. She was a great salesperson and made us confident that we were getting a good product and that the installation would be a good one. The installers were professional and clean, too. They did a good job and we love the windows. They're great.

Our original windows in the house were all from Renewal by Andersen. I saw an advertisement in the Sunday newspaper that they were having a special and I got a front picture window with the two sides cranked out. First of all, a gentleman had made an appointment to come with me to explain what they would do and how they would do it. Thereafter, the next gentleman that came measured the window. The day the two gentlemen came to put the window in, they constructed it right out in the driveway. It was quite interesting because they put up weighted poles in my living room. Then they had a huge sheet of heavy plastic and blocked off this area where they would be working so that dust and debris wouldn’t go on to the rest of my house. I was pleased with the quality of their work. The installation went very smoothly and they got the window in.

Hearing about Renewal by Andersen through good advertisement has helped when I chose them for a front door purchase. I also like their professional installation. They gave me a timeline for how long the door replacement would take and it really extended past that. It took a couple of weeks longer but I really didn't care that much on that. Still, communication about the readiness of the door could have been improved. If they were gonna be delayed, I wish I would have been informed of that.

The consultant from Renewal by Andersen came over and was able to explain to us very briefly the kind of product that we were going to get. We liked the way he explained it to us and that made us decide that it was the right product to get. We considered other brands, but we went with the quality of the materials that Renewal is using. That was one of the points that we were really considering, something that's reliable, and we were hoping that the company is also reliable that if I have a problem in the future, they will be able to service me and guarantee the product that they are using.

I was looking at a few window retailers and I was gonna call Pella and Wallside. Then I happened to call Andersen and my interaction with their rep was a positive one. There was no high pressure. He told me that the price was the price and that they didn’t haggle. He also said that if I signed up that day, I’d get an additional discount. I paid right away and the other half of the price is due in December of 2019.

We had to have our front window of the house replaced because it was the original window when the house was built 51 years ago. The wood was rotting on the outside. We went with a new bow window from Renewal by Andersen and it's wonderful. I've always seen the commercials and we would rather go with Renewal by Andersen than Evergreen or any other competitor. Renewal has a better name and quality. However, the guy that was gonna come out to do the measurements never showed up. Also, when I tried calling the customer service number, I never got a hold of anybody that day and kept getting the recording. I have a part-time job and I was calling them from work. I was getting very frustrated because no one was answering my calls and letting me know why the guy never showed up. Someone called me the next day and they scheduled someone to come out right away the following Tuesday.

I purchased sliders from Renewal by Andersen upon the prompting of my wife and we liked the overall quality of the products that we received from them. The reps were forthcoming and answered all the questions that I had. The installation process was very quick and painless. They had given us a timeline on how long our window replacement would take and they completed it on time. I’m gonna buy more windows and I'd like to know what kind of discounts they're gonna have in December.

My brother-in-law bought some Andersen windows and put them in himself. They were great, so I figured I'd get Andersen windows as well. I had my windows put in and they were outstanding. I also had my windows put in in the front door and back door or storm door and everything was great. There were two different times for the installation but each time, they took just one day for each contract. I did it when I had the money. I had the windows put in then the doors. A rep came, measured, and gave me a date. Then the others came in and they were great too. The two fellas were outstanding, courteous, and cleaned up. I had the same guys put in my windows as my doors, and everything went smoothly.

I was looking for the composite windows specifically. I didn't want vinyl anymore because I had it and I like the composite idea better than the fiberglass, and Renewal by Andersen is the only one that has it. The salesman was good. I wasn't high pressured by any means. I didn't feel like he tried and got me at the end by offering a little more of a discount if I have ordered right then. Also, he knew what he was talking about. I like that he had the samples there to look at and I'm sure they were the best of the best and were perfectly functioning.

It seemed like it was gonna be a quality installation with Renewal by Andersen and I had experience with their products in the past. We had a sales representative come out, make their pitch and we decided to go with the windows. Shortly after that, another gentleman came out and did the detailed estimate. Then, we had the three installers come out. Everybody seemed very professional and down-to-earth. There was no hard sale, and the installers were excellent. There were things in the house which were not necessarily level. The installers were able to level everything out and make it look like was even wrong inside or out. They did an excellent job.

I walked by Renewal by Andersen’s booth at The Big E last year and I talked to them. The rep I worked with from Renewal by Andersen was polite and very knowledgeable. He spent close to two hours talking with me. I bought the double-hung windows and the installation was completed within the timeline provided. I felt so bad for the installers out as it was minus 7 degrees during the installation but they did what they were supposed to do very quickly. They were very professional and they did a great job. Since I live in a historic house, the window replacement had to be custom-made. From the outside, they look identical to the old windows that were on the house which is a big deal. I wish I could afford to do the other 30. The difference that these windows made this winter was huge and amazing.

We needed a Patio door and Renewal by Andersen has been around for a long time. Their reps were all great and knew what they were doing. Anything I needed to get done, they got it done. They completed the project within the timeline they gave us. It took six weeks for them to come out and the installation was great. The installers were fast and finished in three hours. Moreover, the work was good. We had gotten French doors that open like regular doors. Its quality is great. If something wasn't working properly, they came out within two days to fix it, which was good. I would recommend Andersen to anybody, over a lot of companies.

I had 20 windows which slides left to right and some sliding doors done by Renewal by Andersen. It was the resale value of the name on the window that made us go with them. Their rep gave us a quote and told us everything that was gonna happen, which went pretty much as he said. I made a big deal in telling them that I needed it done right, and they sent who they said was their best guy out. He might’ve had one other guy with him one day. But for the most part, it was just him and he was great. Although the sliding glass door is questionable, the windows are great. If anybody could go with Renewal by Andersen, do it.

I had damage to the sills and a little bit of damage to the mullions. The weather sealing was failing too so I needed a full window replacement. However, the company that provided the old window went out of business and any repair parts were unavailable. We had a sales rep come out who impressed us the product. Then, we had a window guy come out to double check the measurements and got a double-hung from Renewal by Andersen. But we had a one-week slippage from the original schedule because it was downpour. And unfortunately, the day that the replacement was done was the coldest day of the year. It was below zero and with two guys working on this huge window open to the outside in my house, we were freezing. But things went smoothly. They did do the job within the time frame that they said it would take. However, I had to have them come back and fix a piece of siding that was not properly nailed in place.

Door handle and hinges aren't a matching set. Door will not stay in open position after install. Handle is not as depicted and hinges have some pink hue to them. Complained multiple times and same excuse was used about everyone being at a conference out of state. Salesman out on surgical leave. We just want the handles and hinges to match. Contact said they could paint them so they match. Drop $8K on one window you expect better. NOT GOOD!!

With Renewal by Andersen, you’re paying a premium for the product. And dealing with them was very positive. Their professionalism and knowledge of the product are very good. When we changed the order, the rep was able to keep all the terms and financing the same. Then the installation team came in, installed the double-hung windows, and cleaned up. They were highly efficient.

The Renewal by Andersen rep was a very pleasant young man and he told us everything we needed to know. He answered any questions that we had and he did a great presentation. We liked the workmanship of it and their lifetime guarantee. Then they gave us a timeline and kept with it and the installation went smoothly. I’m very satisfied with the work they’ve done. The two guys that installed those patio doors did a great job and they were very diligent about cleaning up afterward. They did it very quickly even though the weather was messy outside. I’m very happy with it.

The reviews online for Renewal by Andersen were good and the products were exceptionally good so I got one picture window and three double-hung windows from them. We had a little bit of a snag at the start, but Renewal sent a slightly more talented team that came out and they handled everything very professionally. They were very conscientious about my concerns and their clean-up was superb. They were upfront about everything and quite prompt in getting it finished. So, it was a very good experience. Cost-wise, the windows were pricey but I’m pleased with the quality and it will help the resale value of my house when that time comes. Also, those windows are helping my heating and cooling bills. I shop carefully and Renewal was at the top level. That was the quality I expected to pay for. They are worth the price and I recommend them.

I looked at two different manufacturers, Renewal by Andersen and Pella. I liked that the Andersen windows were made of rigid Fibrex material and not to mention the 20-year transferable warranty. I replaced all of the windows in the second story of my home plus two of the windows downstairs. Andersen's rep was awesome too. He was very clear about everything and all seemed accurate. I appreciate the straightforward approach as that's very important to me. He had all the information on the windows. He brought specific demo windows with him, put on a good show and explained to me just how well his windows were. It was just that the windows were a little pricey.

Our windows fogged up between the panes within the first 5 years. We did not realize they were under warranty until now. We contacted Andersen and were offered a full price quote on replacements. That's terrible customer service and why would anyone want windows from them after that? Do yourself a favor and buy Pella windows. Andersen is not a reputable company and the manager namely Molly was useless and condescending!

Salesperson came out with a male trainee, he did his spiel for an hour plus. First ten mins into his speech, the new trainee fell asleep on the couch for 30 mins until the older guy made him go to the truck and sleep, really professional and such a motivated individual wouldn't you think? Haha. Older guy lifts up a huge black suitcase on my new couch. At first I was shocked, I wouldn't do that but didn't say anything. After we were talked into 2 windows were almost 6 grand and I signed the contract I looked at my couch and 3 black tar spots and gray dirt dust all over it where he and the trainee were sitting. I flipped out. Had to steam clean it.

Renewal by Andersen in Denver CO - I have been trying to help my Mom with her Andersen order. She ordered a window and a patio door from them, then hoped to cancel one of those. She called and had an awful time reaching anyone in person. When she left messages, no one called her back. I tried, and had the same experience, I had to make multiple calls, all over the place, and lots of emails, just to get their "customer care specialist" to call the customer. They have multiple departments don't coordinate well between them. They completely failed to provide customer service. Their product is overpriced, but I hoped they would provide competent service to compensate for the high price. As the customer's adult daughter, I have had to work very hard to get this company to communicate with their customer. They have been a great disappointment. Don't go with Renewal by Andersen.

A representative came to my door and knocked incessantly until I answered. He was egging on my dog through the window so that my dog wouldn't stop barking. I have health issues and am pregnant and was enjoying a much needed Sunday afternoon nap. When I answered the door and told him, "No. Whatever service you are selling, I don't want it. I was asleep. Just... No." The guy called me a "**" then turned and walked away. I told him that was unacceptable and who exactly was he with because I was calling his boss. He wouldn't tell me and actually then ran away from my house. He left a note on the neighbor's door and I recognized the handout and name so I knew it was him. Calling Andersen tomorrow. The guy should be fired because: Let me get this straight. These people come to my house, knock on my door, then call me names with obscenities attached? Double NO for these jerks.

Andersen was a little bit more expensive than other brands but we chose to go with them for its durability. It also seemed that the quality of the product, overall, was better than the competition. The salesperson was very knowledgeable too. It was not high pressure and he talked with us, not at us. We recommended him to close friends of ours and they ended up buying windows for their home through Andersen as well. That was how much we liked him in terms of how he was interacting with us. It was a good experience.

I purchased four 3 ft x 4 ft double hung windows without grills and one 6 ft x 6 ft picture window with safety glass (no grill). The initial verbal quote was approximately $8,700. After the final measurements were made, I was told that the extra stucco work to the exterior would be an additional $600 bringing to total contracted cost up to approximately $9,300. I put a $1,000. deposit on my credit card and signed the agreement.

I’ve done some research and the customer satisfaction for Renewal by Andersen was high. They have a good reputation and the product itself was a very good quality. I've had a good interaction with their reps and our salesperson was very thorough. He gave us a lot of options. We purchased a door wall from them and it's like a sliding door. It was a positive experience. We’ve had a lot of different contractors in our house before and these guys from Renewal by Andersen were great. Their work was top-notch and they completed the job within the timeline that they gave. They also cleaned up after themselves and were very efficient. It was the best experience we’ve had somebody working in the house.

We have Marvin’s in all the other windows. We had chosen Marvin over Renewal by Andersen because we have a sliding window. And we liked the Marvin better when we put those in. Renewal by Andersen was updating their windows at that time. So, we've replaced all the other windows and we’ve been doing things in bits and pieces. This is the last bit we had and I bought a built-in Marvin and Renewal by Andersen. I preferred the Renewal by Andersen window now that we did their sliding window and I went with them because their price was better too.

I used to be in real estate and I have a degree in architecture. I’m building materials-savvy, too and I wanted something that was name-brand, so I went with Renewal by Andersen. Their windows are expensive and rather than going with a cheaper rate to hurry up and get windows put in, we took them by project. We did the front first, and then the different sections little by little. I’m really pleased that we decided to go that route. We also had a very good relationship with their two sales reps. Each person we dealt with has their different styles and they were understanding and helpful. Also, the timeline they gave me was okay because I had taken time to come up with the money in dealing with the new payment.

My father owns a sliding door by Renewal by Andersen. It's one of the best and smoothest sliding doors I've ever seen. I got three quotes and Andersen's price was the most reasonable and the lowest. I bought two sliders from them. They gave me an accurate timeline and how long the installation would take was accurate, too.

I had Renewal by Andersen install all my windows. The cost was a little steep but the windows are of good quality. The rep was very polite, like the men who worked on the windows. They answered my questions and explained things to me. Also, they did the work according to the timeline that they gave me. However, when I call them, I go through too many different numbers and they tell me to call this and that. Still, the crew worked fast. It was winter time and I told one of my friends that they were coming. That friend asked, "At this time and when it's so cold?" I said the same thing as well. But when they came and they did the work, it wasn't a problem at all. I was downstairs cooking and they were upstairs putting on windows.

Andersen installed Replacement sliding doors for our patio. Less than a month, the door handles became loose AND FELL OFF! I called Andersen (they only had an automated phone system) and left COUNTLESS messages telling them the problem, asking them to please contact me to set up a time when someone could return to remedy the problem. This occurred in May, it is now August and still no one have bothered to return our calls. They were extremely communicable when during actual business with them and charging over 6,000 dollars for their service. After that...NOTHING!!

Renewal by Andersen's reps have always been very nice. They were very knowledgeable and we really liked working with them. The installation went really well. We've had windows done by them before and had gotten the same crew that we had the first time, so we were really happy. We already knew the guys and they did a really good job. We had picture windows installed and we love them. The cost was a little higher-end, but at that point, we were willing to spend the extra money because we knew the quality that we were getting. Plus, we had gotten some good discounts. I'd recommend Renewal by Andersen.

Renewal by Andersen did a previous install for my house and I like the reputation of the brand. Most recently, I got a bay window and a three-panel window from them. When I bought the house, we started replacing windows and this was the last we had to do. Andersen's rep understood his products well. He knew the differences between all the options and he was able to explain them. The cost was significantly higher than if I had gone to a regular retail place but I knew that they were gonna do a good job, plus they offered 0% financing. So, it was a trade-off. Also, I was gonna have a good product and a warranty from the manufacturer.

We got five different windows of various sizes from Renewal by Andersen and they have been amazing. It costs significantly higher compared to cheaper windows but you get what you pay for. There's a lot less heat that comes through and a lot less energy escapes through them. Also, their rep was really nice and he knew his stuff. It was just me and my kids here when he came up. He did the whole demo while the kids were with us and did a good job interacting with them. Both of my kids were under three and he was showing them too and he let them play with his tools.

I purchased the windows with the composite from Renewal by Andersen and had good interactions with their rep. He communicated well and he knew the product. Also, the pricing he gave was reasonable. The installers arrived here in the morning. They set out the material and laid down the cloth. They covered everything so nothing would get dusty or dirty, other than some of the windows. They were on time with installing the windows and it was done as quickly as possible. All in all, the installation took about six to eight hours. They cleaned up everything afterward and vacuumed, so everything was put right back in place. I'm satisfied with the quality of the work and of the windows.

The rep from Renewal by Andersen came to the house and they had a good product, so I went with them and purchased a sliding glass door. I knew exactly what I wanted and signed the contract, and we set a date. Somebody came out and measured the area, and the order was placed. Then they delivered the door and installed it on time. The product was pricey but it was great and well worth the amount of money that I spent.

I’ve had Renewal by Andersen for years and I knew exactly what I wanted, which was to match the rest of my house that all had their windows. I had them do a double-hung window and they kept the timeline that they gave me. The rep was wonderful, great, very knowledgeable, and accommodating. My interaction with him was wonderful from start to finish.

We purchased double-hung windows from Renewal by Andersen and some casements too. Their reps cleaned up after themselves really well and did a good job and it wasn’t a huge issue with them just traipsing all through the house. They ripped out all the old windows and carried in all the new ones and clocked it all up. Plus, they did it in the time that they said they would. The new windows look nice, they work really well and they're a lot better than our old ones. We used to have a lot of condensation and these don’t. We like Renewal by Andersen and we had a good experience with them.

We have Renewal by Andersen windows that slide up and down and we like them. Their salesperson was great and right on time. Their installers were also on time and very courteous. They cleaned up everything when they left and they did a great job.