Renewal by Andersen Reviews

Well first we called and got an appointment for an estimate. They came out within a week, on time and ready to give us an estimate based on what we needed done and also gave us some ballpark ideas on future projects. The person was nice and I felt comfortable asking him questions. After we made a down payment and the windows came in they set up an appointment for install. We ended up needing to change it a few times on our end due to another project (driveway issues). They did not give us any problems and on the day we scheduled they came out on time.

Wish I had read reviews prior - I had 2 friends who had great results with their windows and did not look deeper into the outfit. The door design allowed for inadequate opening of the slider. For this much $ they should have easily been able to cut the bumper and plug in an exterior door handle that would add 3.5" more to the opening width. They came out said "this is the window you bought - here look at the contract! If you modify the window in any way the warranty is VOID!"

Kyle came to our home prepared for any questions we could throw at him. The sample product and demonstration in keeping the heat out (a necessity in Arizona) is what sold us. Having worked for a window manufacturing company in the past I knew what to ask from the casement to the frame to the type of glasses and process they used to make the custom windows.

I filled out a ticket at the fair to win new windows. I told him I didn't want anyone calling for a 2 hour consultation. They called anyway. I told them again I did not wish to have an estimate at this time. Now I'm getting 2 hang up calls per day from this company. I pick up, hear a woman talking and then the call ends, or they wait till I say hello. This is even coming from other states: 651-419-0940, 503-388-4998, and 734-407-7554. CALLER ID SAYS "RENEWAL BY ANDERSEN". I WANT THIS TO STOP!

We had a fine experience with Renewal by Andersen. It is a quality window. We purchased sliders, and we installed them at the end of May. We didn’t have a problem from beginning to end and we were very satisfied with the whole job. It was a pretty good deal.

Immediately after installation we notice the new metal door was buckling in the corner of the window in the door, almost like someone tightened a screw too much. We had Andersen take a look. They assured us we dented the door. A year later we noticed the door buckled in the same spot on the outside of the door, an identical instance of the corner by the window caving in. We had an Andersen technician come out to assess the door again, and this time he agreed the door had a manufacturing flaw given the unusual similarities in how the door warped around the window edges.

The products are exceptional and definitely transformed our home to a more modern, clean, and efficient look; but we would be remiss if we didn't comment on the professionalism and efficiency of the three installers who were at our home for two days. They were so knowledgeable and efficient and wonderful to get along with that we would DEFINITELY recommend Renewal by Andersen to our friends and/or family. Thanks for a job well done -- which isn't very common these days.

I received a quote from Renewal By Anderson today. It was insanely expensive. Two windows after supposedly good discounts was $5500 and 4 windows was $8000. This is just out of the range of reality. I can go by top of the line Anderson windows regular install windows for 1/3 this number (which my sales person agreed was true). Replacement windows are supposed to less expensive. I found it disturbing that he tried to tell me that their replacement windows are better than the original product. I guess people pay these crazy prices, but I think everyone needs to do more research. All this was a waste of time. I will look for a quality less expensive option.

I would not recommend Renewal by Andersen. We had trouble from the day of the installation. One window was installed incorrectly and during the heavy rains one window had a massive leak because the window was installed improperly. When Andersen returned to fix the leak they told us we had to buy a different window because to fix the leak they needed to do additional framing which would cost several thousand dollars more. After standing our ground Andersen came up with a solution so we did not have to purchase a new window. Problem solved but very stressful.

Renewal by Andersen is good quality, and we had them for replacement. I got the long panes, the roll-out, crank-out. One was two panes, and it was about a little over 3 feet by 5 feet, and the other one was about 4 feet by 5 feet. The installation was good and they clean after themselves very well. I’ve been satisfied with everything that’s been put in, but I have a window that cracked because of stress. It was one that was put in prior to these last two. Other than that, everything was fine.

December 2018 - we called & met with Renewal by Andersen. After looking at some other vendors we decided on Renewal by Andersen and solidified our agreement in December 2018. All of the guys that came into our home were wonderful, respectful & friendly. Initially all of the appointments are kept on time; I am prepared breakfast on occasion for them. Then happen the breakdown. They replaced three windows and one sliding glass door, however they never did the finish work so there was gaping areas around the windows and around the sliding glass door.

Professional, well organized, easy understanding of product and ordering process, make payments - they have different plans, frequent calls to make sure of your availability, same team assigned to you each time you need windows replaced. Fast and complete installation. Clean up? You can’t tell they were here!! Installers are extremely friendly, hardworking, and on time! All around fantastic company and employees!! Love my windows and see you next year for more replacements!!

My window installation failed inspection on March 26th 2019, and I have been contacting the company ever since, now 5 months after. Please look into a different company instead, I regret paying off my project before completion. My window frames were left with cracks and hard wood floors with scratches. I will never recommend them, please save your money.

Very professional from sales call to follow up. Only replaced 3 windows due to the price. I will be getting more done in the future. As with everything you get what you pay for. I believe the quality is top of the line and the work from start to finish was first rate.

We spoke with the guy that gave us the estimate. On the TV advertisement Renewal says, “We’re not pushy,” but they were very pushy. I turned the guy away but later on, we called him back. I purchased the long windows, got them done in the house and they're great. We have a contemporary house and the windows are the ones that crank out. Not one of the installers was from the United States but they did an incredible job. I also had two windows done on the garage but by another company and when I looked at it, I almost spent as much on the windows in the garage than I did in the house.

In 2015 Renewal by Andersen quoted a 3 section replacement window 75.2% higher than another nationally-known brand and so, we naturally went with the other installer and manufacturer. Over the past weekend, Renewal by Andersen had a sales rep at the local hardware store and although I said we were all set, he continued to make a sales pitch. Walking away I said "they're too expensive" and his reply - "not for everyone"!!

Got French doors for my basement. Was told I get screens and didn't get them right away. Finally they said, "O yeah you do." It was in my contract. Now I call and told them the doors are rubbing. Never got a call back until I called and said, "Now I have a chip out of one door." If someone would have responded to my first call it wouldn't have gone this far. I don't even have them in a year. No one wants to get back to me as of when this will be fixed. I was told 3 times now. "I'll call you at the end of the week." What week I would like to know. Paying 13,000 for a door that Renewal by Andersen can't stand behind what they say.

The rep we dealt with was perfectly fine, too. We had two sliding patio doors installed. Renewal by Andersen told us there would be a certain number of weeks when the doors would be in. But then, they ended up calling and saying something happened. I don't know if the doors got back ordered or they had some scheduling issues, but then they had to push us off for a couple of weeks, and we scheduled the installation. So, the installation ended up a couple of weeks later than we originally had planned.

From sales to installation and everyone in between...perfection! One of the best companies we’ve dealt with in a long time. Professional, knowledgeable, kind, caring, respectful and willing to go out of their way to help in any way. Great work and clean. Thank you to all and keep up the good work.

I had Renewal by Andersen two years ago and I called them again recently for a window replacement. Their rep was very nice and polite. The window replacement took was just one day. The installers came and introduced themselves. They then started downstairs in the living room and went accordingly up-up and down-down. The quality of the window is very good. When I close it up, I cannot hear much from the outside. I am quite satisfied.

This issue was resolved quickly and efficiently.

Dana & Crew worked tirelessly for 2 weeks thru hot and humid/pouring rain not missing a beat. We had 36 new windows installed in our home and the Crew were very professional, courteous and tidy. It was a big job that they finished on to time and we couldn’t be happier with our windows from Renewal by Andersen and Dana & Crew as the installers. Many thanks. The **

We like Andersen. Their reps were all friendly and great. We did half of our house with them about two years ago and now, we did the second half. The first project two years ago was the back half of the house, and it was all kinds of windows. And the second project, which is just recently, was the front half but also different kinds of windows. So, we have our whole house now done by them. We wouldn’t have ordered if they weren’t fantastic. Both projects took only one day each, and the people who were here to install did a good job. They were very fast and efficient.

We love our new doors. The Workmanship in the doors was flawless and we can already feel the differences in insulation. The installers were professional and did a great job. They left the place spotless. I would use them again anytime.

I had my windows installed 5/21/2019. First of all I’m a single mother, and I wasn’t informed that contractors was coming to my home w/a different name advertised on their shirt. I had other contractors coming and walking through my house that wasn’t working on the job. Just coming to see the head guy in charge of the other company (safety issues). The windows that they took off of my house was kept overnight in my yard w/o my notification. A bag of trash was left in my master bedroom overnight, filthy blinds was put on my toddler bed, my furniture wasn’t put back in place.

I came across them at the flower show and simply wanted a little information. For the last 5 months they have been hounding me non-stop by calling. I explained I only needed info which I received from website and not to call me again. But they have had complete disregard for my request. They call every other week, all times of day, left hand doesn’t know what right hand is doing. They even called me when I was traveling internationally and cost me money. Do not do business with a desperate company that can’t even respect, follow or have a tracking system for an inquiry. If this is how they handle phone calls, I can’t I imagine how they process the actual order.

In January 2019 we replaced all of our main floor and upper level windows and installed a sliding glass door where we had French doors. More that 43k later, we have pretty windows during the day, but about a third of our evenings and early mornings we can't see out of the windows because they are fogged up so badly with condensation on the outside of the windows. ALL of the windows. Also appears that there is sticker residue on a couple of the windows. Andersen has been out twice to "clean" the windows, stating that there may be a film on them that was not removed properly.

Our experience with RBA has been the ultimate worst ever and we have renovated two homes so this review is being stated, not lightly and with experience with many contractors & companies over the past 12 years. Our windows were ordered in November and after we placed the order the salesperson never actually placed the order. When we tried to cancel we were told that we had already been charged 1/2 the amount and it was non-refundable. When I told them to hold on to ordering so that I could see what the financing company had to say they went ahead and ordered the windows.

Good company to deal with. High quality product. Installers were very knowledgeable about the products. They kept my house very clean, laying drop clothes and vacuuming my rug. Gave us a little demo on how to tilt in the windows for cleaning. Stressless process from start to finish.

I did not research the prices as I should have as there was a confluence of distractions in my life at the time of purchase. The sales person said that they would be slightly higher than Home Depot. Once I got settled, I went to Home Depot to compare the same door which was the Frenchwood 400 series. Home Depot priced out the same door with install for 3500.00 dollars less. On top of that, I was led to believe that the installers from Andersen were badged employees, and they are not. Good thing I did not close on a second door that I have and the 36 windows that I was considering doing with them. I will never buy a door or window from this company again. I will go with another company and get more value for my money.

I contacted you a few weeks ago, initially you could not find my bill but did I explained price and quality complaints, etc. I thank you. The owner did get in touch with me. I thought we had come to a possible solution but they have not called back in now over 2 weeks, this is what I am talking about. They always have to talk to this one and that one even though he was the owner. Poor everything. Vinny

Yesterday we had our 7th, 8th, 9th & 10th windows installed by Andersen. We have been replacing them over the past 4 yrs. Our big plate glass picture windows were the last to go. Now they are real functional windows. It was quite a job also. The installers worked 2 days from 8:30am-7:30pm. My wife couldn't get them to stop for lunch. Like our past 3 installations, these guys were terrific. Courteous and polite and oh so knowledgeable. They took such care of our house and cleaned up better than I would have. I wish they'd left the advertising sign in the yard when the job was finished. I'd love for neighbors to ask about the windows & the job. Our whole house is now Renewal by Andersen "equipped". Thanks for a quality product and great folks to work with.

Disappointing experience from a company with such a good reputation. They forced out the wrong window and when I pointed this out, they just hammered the damaged window back into place as if it was just business as usual. No apologies or offer of compensation. They also damaged a Cable TV line and it took them weeks to make this simple repair. As far as the product, they still use the old so called "lick and stick" trim that many other companies don't use any more. It has only been a month and it is already warped and peeling off and so our brand new windows looks like they are many years old! I should have done more research but I just figured what could go wrong with Andersen, a company with such a good reputation!

Renewal by Andersen is a reputable company and I liked the way that the windows are made. The interactions with the rep were very good and during the installation process, the installers gave me a timeline and they came in on time. They started doing their thing, let me know that they would be in my way and they did it in a day. They were very professional. I had two small double-hung windows with a big picture window in between the first time I had Renewal by Andersen. I had that all replaced with one big window that has two sliders, one in each end. This last time, I had them design a kitchen window for me because I had two double-hung windows there, and they didn't work very well. It was so bad that I broke one of the windows. They designed one and put that in, and four double-hungs, two in each bedroom. I’ll have more down the line and I would recommend Renewal by Andersen to anybody.

The Renewal by Andersen team, from beginning to end were a pleasure to work with and speak with about our replacement window needs and expectations. The window was installed today. Our installers respected both us and our home. The window is beautiful. When the job was completed the work areas inside and outside were cleaned up of any debris and we were thanked for choosing RBA. Well done and thank you so much.

We ordered three windows and one set of French doors. Upon delivery, we found that two windows had defective glass and the French doors had defective frames. When the replacements finally arrived we had one window with defective glass and the doors still had the same frame defects. We were told this is a known defect from the factory. We got the window replaced and the defective frames repaired. However, when all was said and done we still didn't really have a finished installation. The inside trim was unfinished wood with gaps between trim and drywall. The outside was roughly trimmed with unfinished pine and a lot of caulk, with jagged metal on one joint. At this point I elected to finish the job myself. Also, after all the delays the customer feedback form had expired and they wouldn't provide another one. Considering the cost of the project I was very disappointed.

First, the installers scratched up the frame around the screens on one of the windows which I'm still waiting to get replaced. Second, now there's a seam that's opened up on one of the windows where it attaches to the frame inside in the kitchen. I paid a lot of money for these windows which I thought were top of the line and so far I am not impressed. I expected better than this especially for the price I paid. And I am concerned that this will happen to the rest of the windows that were installed.

Renewal by Andersen put windows in the back of my house and they made a very positive difference. When I went to redo the kitchen, I used them again. I got two kitchen windows from them this time. The installers were very professional. They did really good work and cleaned up after themselves. They were very work-oriented and there was not a lot of socializing. They even brought their own water and everything. They met the expected timeline too. I would have liked to have had the work done faster but it was worth the wait. Living in Arizona, the windows are wonderful. Renewal is worth the investment.

Renewal by Andersen had a promotion and it was buy one, get one window at 40% off. When I called them, it turned out that it wasn’t exactly that, but it was still a good deal. It was also easy to schedule someone who would come out and take a look. The whole process was incredible and I was super impressed. The guy who came out was very knowledgeable, really friendly and very respectful. He told me how much it would cost. Then he scheduled the guy to come out and do the measuring and all the other stuff. And that guy was fantastic. They offered to give me another percent off if I signed that day, which I did. I was already gonna go with it if it came in within my budget, so it wasn't really a hard sell for me. I could also finance it without putting any money down which was a great deal.

We needed to replace about 30 windows in our 25-year-old home. I conducted quite a bit of research to determine which company to go with. Each company visited us, measured windows and sent us a quote. Renewal by Andersen (RA) is different however. RA requires that both spouses participate in a 90-minute sales pitch, which concludes with a “commit contractually now” discount. We were impressed with the window quality even though the price was almost twice as much as the second contender, Pella.

We had a couple windows done by Andersen and they were great. We were waiting to have more money to do the bigger picture window in the living room. The rep told us that they were not selling the same windows. They had an upgrade and it costs more. But we misunderstood him. So we had Home Depot who had the same windows, install the bigger window but they hired the poorest installers that the least money could buy. Although it was not a bad job, it wasn't a professional one either.

The RBA Office in Middlesex County, MA is very communicative and responsive. The installers are respectful of customer needs and concerns. I had a few issues with the initial install and RBA worked with me to make sure all of them were addressed in a timely manner. I look forward to working with them again to finish replacing all the windows in my home.

For 10 years, I’ve been looking at replacing my windows. I did that with Renewal by Andersen and everything worked out really well. The product is good. Also, the installers were incredible and I would like to hire them away from RBA. All in all, everything about Renewal by Andersen was excellent.

Renewal by Andersen did everything, soup to nuts, got the contractors until the warranty was set, because they said, "If anything goes wrong, you can't blame the contractor or the window. We take care of it." We had sliding door, French doors and then six windows as well installed. They more than met that expectation. They said eight days but they gave us a double crew and did it in four. They were neat, considerate and absolutely excellent. So far, so good. It's only been a month or so. but I'm happy.

Salesperson was knowledgeable about the Andersen Window product, guided me thru all my questions, and all my inquiries were answered in a timely manner, whether by email or a Phone call. Her insight and experience was invaluable. She kept me focused on what I wanted to accomplish, with no undue pressure. I was given an installation date as soon as it came available, which was imperative, as I was also coordinating with painting contractor. My install professional was on-time, knowledgeable, and explained the 2-day timetable for my window installation. The crew was courteous at all times, neat and clean, and left me with a more beautiful, comfortable and energy efficient home. I thank the team behind Renewal By Andersen for providing me with a great sales experience, perfect installation, and a beautiful and quality product.

We love the quality of the windows that we got from Renewal by Andersen. We could tell right away that this was changing things. We went upstairs and for the first time, we could feel that our upstairs felt cooler than the downstairs which was very unusual 'cause our upstairs had been incredibly hot for a very long time. So, we are very satisfied.

My house was buillt in 2000 and the windows that I had were so crappy and didn't even have a name on them. I figured I will put in a quality window and something that was gonna last. Andersen Windows has a very good reputation for windows and I figured that the resale value with Andersen Windows would be much better than Jose's Windows that he made in his basement last week. I bought a whole bunch of stuff from Andersen. I still have a huge picture window that I didn't do at the time but I'll probably be calling the Renewal by Andersen rep again.

I liked that Renewal by Andersen windows had the ability to reflect heat and hold in heat. We had three large picture windows put in and two single-pane in the kitchen that slide up. Their people were outstanding. Mark presented the information and he was there throughout the process like when we had questions. He contacted his supervisors and his supervisors stayed in contact with us. It was a very good interaction. The installers were excellent too. We did two phases and for the second phase, we recommended the people who installed the windows the first time. Everything went great.

Definitely found that the entire process was relatively simplified for customers (me and my husband were very glad for the processes in place). Having the representative in our home did not feel very uncomfortable, they were knowledgeable, (NOT overtly aggressive! ...past experiences with other companies was unpleasant), and ready to address our concerns and work with us on finding solutions. Financing team member gave us a sense of confidence and security with the financing process. The entire measurement and installation staff were amazing and professionally courteous, and the office staff have all contributed to our end satisfaction with the windows installation process. Of course, the windows are wonderful and I have already recommended Renewal by Andersen Replacement Windows to family and friends. Again, fantastic process!

My aunt used Renewal by Andersen and her windows were great. We looked at some local guys and the prices were comparable, but the ability to finance helped us be able to do the whole house at one time. Everything was fantastic with Renewal from the guys to the windows. Mark came out for the estimate and he was professional and very helpful through the whole process. The guys who installed the windows then made sure everything was clean. They even helped me clear the windows because we weren’t told which ones they were doing first. My husband had left for the day so they had to help me move all the stuff out of the way of the windows. They did that with ease and without messing anything up.

I had all my windows in my home replaced! It was a wonderful experience! Everyone was so willing to do a great job. Once the windows were in I called to see when someone was coming to stain the trim. I was told it was not in my contract and that I initialed the section to do my own staining. I would have never agreed to that and I do not recall being told I was agreeing to this. I am highly disappointed that I paid the amount of money I did and now my only solution is to pay about $1500.00 more to have this job finished up. I think this is completely wrong and for that I am very upset!

The rep that I dealt with at Renewal by Andersen really listened to figure out what we needed and worked with us to get everything covered but didn’t push us on getting more than we needed. The timeline that they gave us was on the spot. The installers did great. We had them install sliding windows, and then we had some awning windows, and a large picture window. We really love the windows. They’re more beautiful than we thought they would be and they function really great, too.

We have Andersen windows in the house and our old patio door was an Andersen. Then recently, we had Renewal by Andersen come out and change that patio door. The man who came out for the replacement did a great job. I also talked to him and he was very nice, very thorough, wasn’t pushy at all, and explained everything to us really well. He was very businesslike and friendly, too. There were a couple of things in there that we didn’t know about. We got rotten wood and he just went about replacing them then explained it to us. So, he took his time and he was here for the better part of the day.

Renewal by Andersen replaced 16 windows. They gave a timeline and they were within that. In fact, the replacement took one day and a half. The representative was very knowledgeable and worked well. The customer service as well as the installation people were excellent. The windows seemed to be what they had stated it would be, and they're very good. The biggest thing about the heating element is it's involved with the sound element. The wind and the noises have been diminished dramatically.

I saw an ad in the paper then I called Renewal by Andersen and I went with them. I purchased a slider door and they met the timeline they gave me. Their rep was very good and I was really impressed with his honesty. The installers were also very nice. They did their job and did it well. So far, I like my new slider door very much and the screen that comes with it.

I used Renewal by Andersen before and I used them again. I got windows that are tilt in to clean and they are great. There are no leaking problems. They had one problem with one window that was measured wrong and they fixed it. They came back and took care of the last window. The windows were made especially for my mother’s house. The quality is top-of-the-line and we're very pleased with it. They are a little more expensive than other replacement windows, but we’re not gonna have to worry about them again. They have a lifetime guarantee. My brother has installed windows himself. He’s used the ones from the box store, and he’s had to replace them within 10 years.

We bought sliding glass doors and stationary windows from Renewal by Andersen. They completed the installation within the timeline they gave and their installers were very courteous and professional. Thus far, we've been liking the product. Their reps have also been responsive to any question we have.

We had two Renewal By Andersen sliding glass doors installed in Oct 2018. During the installation the doors were found to have manufacturing defects. Since the defects were visual and did not affect the function of the door, they finished installation and ordered new doors. Approximately 6 weeks later the new doors showed up and again, the doors were defective. The finish was scratched on one and the other was so warped that it would not fit into the slot in the frame to close. Again, two more doors were ordered and scheduled for install. The next install date had to be rescheduled 3 times due to "manufacturing issues" at the factory. The 3rd set of doors finally showed up and were installed on Apr 27, 2019. And while they look and function great, we were expecting far better factory quality for the price we paid.

Updated on 08/18/2019: I don't see my earlier review about Andersen. We ordered both windows and French doors in April. Window were installed correctly. My French doors had a crack on the left panel. I was told that they would make a new one in MN. In the meantime, they didn't have the correct hardware. We now have blackish bronze door knobs, and bright golden brass. After waiting a long time to schedule a return appointment, we were scheduled to finish the job Aug. 6th. They came on time... but again they did NOT have the correct parts.. No door hinges. At least they had a door panel, but We are STILL waiting to hear from them as to when we will finally have this project done.

I am a retired senior citizen and on February 1, 2019 I had purchased two brand new picture windows for just under $6000 from their salesman Alex. I ordered laminated windows and Alex told me that these windows were “bulletproof” and then changed it later to “bullet resistant.” Then I found out later from the General Manager, Steve and the corporate office of Andersen windows that that fact is not true. I guess it was just a sales tactic I said to Steve and he told me, "We try to gain our customers' trust." I thought, "That's sure a strange way of doing it." On April 8, I had my two new windows installed at my home. After installation, I found several flaws in between the glass. There was a bubble at eye level, black smudges and scratches and these flaws were not fixable. I immediately contacted the contractor and their representative Mr. Luis ** was sent to my home the next day.

Renewal by Andersen installed the patio door and the timeline they gave me for the installation was very accurate. But we’re not too happy with the screen door part. It is very flimsy. Then as for the glass part, when you slide it and you wanna open it all the way, it’s very difficult to open. The product was very expensive too, so I hope it lasts. I chose Renewal by Andersen for their reputation. When I initially spoke with their representatives to purchase the door, my experience was also very good. I was impressed with their knowledge.

We love Justin, the salesman of Renewal by Andersen. We had our windows done and then when we needed another window, my husband said to call Justin and see what he had to say. And he came over within a day and told us about it, showed us what we needed. Then when we needed the doors, we called him again. We’re also very happy with the doors. The installation guys were also really super. However, one thing I have a problem with is getting the window open. I read in a booklet that it said to get some dry lubricant from the hardware store. So, I had to get that but I haven't had gotten around to using the dry lubricant yet.

We investigated all of the retailers and Renewal by Andersen provided the best product and service. The salesman was fine. But their mechanics and their other people were terrific. The price was high, but it matched the quality. We had both windows and door installed. And the installers cleaned up perfectly. You couldn’t tell they even were there. Renewal by Andersen is a great organization.

We were impressed with the sliding glass door. The rep from Renewal by Andersen was a good salesman and we had a good rapport with him. He was pretty accurate when he said how many weeks it was gonna take to get the door in and when the door came. One-half of it was damaged, but it wasn’t damaged enough that it couldn’t be usable. So, it was installed and then they ordered us a new one, and when it came, they came and switched them. The door has very good quality. We love it. It was pretty pricey, but as far as the door goes and the installation, we were very happy.

We wanted to have windows that were good quality and had good reputation that would last us the whole rest of the time we live in our house as well as resale value. We got the double-hung window and a door from Renewal by Andersen. Everything was within the time limit that they had originally quoted. So, we were happy with the installation. They did a great job. They kept everything clean, and they were always on time. Everything was good.

With Renewal by Andersen, it was attractive the installation team was the same as the people selling the windows. We talked to their reps but then had to bring them back out to talk to us some more on a different day. I liked how their rep was prepared and that he brought the windows with him. We could play and really get our hands on them. We then agreed to go forward and I purchased double hung windows from them. We got their measurement folks in and got the installation scheduled. The installation was the best part. Their guys were clean and respectful of our stuff and time. Though the windows were so expensive, we've been very happy with them. Overall, working with Renewal didn't require a lot of stress or time. It was a smooth experience.

I planned to update my kitchen. With that in mind, I wanted two windows replaced. The person who answered the initial call asked several questions including why I wanted to replace windows. I made an appointment for three days later. The same day as I made the appointment, two different young ladies called and asked all the same questions again including verifying my information. I explained I had already done this twice (on the third call).

We had eight Renewal by Andersen picture and casement windows installed last week. At first glance, we were very excited about the visually-pleasing aesthetics of the windows. Upon further inspection however, every window has a gap in each corner (32 sites) that now needs to be "covered up" according to the company we purchased them from. Apparently we aren't the first customers to have this issue. One gap is almost 1/4"! This is definitely a flaw in the manufacturing of the window and not the installation process.

We liked Renewal by Andersen's convenience and reputation. We went with them and got casement windows. We also did a slider door, regular doors and French doors through them. Their reps were very informative and we were very pleased with them. They were knowledgeable and patient. However, the process ended up taking a little longer because we had to deal with the rainstorms. Still, they were ready to go when they said they were gonna be.

My husband and I had 6 windows and a patio door installed. The gentleman that installed them is named Scott **. We would very much like to have this man get the recognition he deserves!! He was very professional with a wealth of knowledge. He took his time and made sure every single detail was complete, also he did this in a very timely manner. We have told our family and friends how happy we were with the windows and about the wonderful experience we had having them installed. Thank you Scott!!!!

Renewal by Andersen was referred to us by some friends who have used it and had a really good experience. We did six windows in total, a sliding door and five other windows, and everything went exactly the way the company said they were gonna do it. The representatives were all really good and helpful. In fact, I was impressed with everybody across the board, from the installers to the salesperson to the tech guy. They all did great. I was impressed with how fast and organized they were. They put all six windows in in one day and they stayed a little late to make sure that all of that was done right. So I appreciated that. And everything is really good in terms of quality. Renewal by Andersen is worth the price.

I talked with Brian from Renewal by Andersen and he told me all the ins and outs of windows and what advantages they had, like improving the appearance of my house, the value of the house if my mom and dad decided to sell, and how nice the windows would look. His friendliness and that he was kinda like a family friend instead of a salesperson were what impressed me the most. Then, even though it rained one day during the installation, they hurried up to get through before the rain started. The installers all seemed like they knew what they were doing and they protected my drapes and the carpeting. And they were very friendly and nice. The windows are beautiful and everybody else thinks so, too. It's just the fact they're too costly.

I knew purchasing new windows was going to be a big tasks. I did my research. I asked friends who they recommended. They all said Andersen. I made the appointment for the estimate. The rep came over on a Sunday. I committed that day. I am so happy with my windows and experience. The customer service is second to none. It truly was a pleasurable experience both with the sales rep and the installers. Thank you! Christine **

Noticed the grout is failing on our expensive bay window. "Chatted" with an Andersen rep. who first couldn't understand that I didn't want to buy anything! I told that I didn't want to buy anything, that I had a problem with a sale. She told me I'd get a call back. 7 days later and I'm still waiting! I'll never purchase Andersen Windows again!

Renewal by Andersen was great from the very beginning. I had a problem that had to be fixed and I went to the showroom. I had 3 people help me. They sent out a salesman who was a nice young man. He looked and gave me a price. He had a good deal and they put them in. The installers were absolutely wonderful and I’ve been happy ever since. I love the quality of the windows. The only improvement that is needed is their location. They have very little parking. Other than that, everything was good.

I had Renewal by Andersen rework my Andersen window. My husband installed an Andersen bay window like 35 years ago and it needed updating. The windows were shot and the dual panes were leaking. The vinyl had gone bad but the inside was still good so we left that. Everything was excellent and Renewal by Andersen completed the installation in the timeline provided. They were wonderful. They were always on top of making sure I understood when they were coming out and meeting everybody's need.

All our windows and doors have been done by Renewal by Andersen except for a couple of windows which were previously with another product. We had a good experience using them before and that’s the reason we went back. We weren’t satisfied with the others. We called and Renewal by Andersen made an appointment. The rep came over when she said she would. She walked us through all the products and we decided on what we wanted. She scheduled the appointment and somebody came out to measure. We waited a couple of weeks ‘cause they had no product in stock. Then they installed the sliding glass door and it went great. The quality was very good. The installation team was very quick. They came in the morning and they were done by lunchtime. In fact, it was kinda rainy that day, but they got it installed before the rains really came down so that was good.

Our experience with RbA was terrible and we will be highly recommending to everyone I know that they NOT use Renewal by Andersen. While the initial Sales Representative and Operations Manager separately met with us at our home to provide us a quote/contract and take follow-up measurements, the communication with them beyond this was extremely challenging and I never got the full information they indicated I would receive.

Had two sliders installed, great doors and excellent install. But... while cleaning one of the sliders I notice a small scratch in the tint between the glass. I have chatted on the website twice. First time I was giving the local phone number. I called left a message. I am up to 4 messages as of today. Chatted on the main website again and my complaint was supposed to go to a manager. 2 weeks later not even a courtesy call. Now this isn't a drop what you are doing and come fix it. They give you a document explaining what to do for service. Tells you what pictures to take, but nowhere to send them.

I needed three windows replaced from hail damage. Got an appointment then they call a hour before and said they didn't have time this day and because it was insurance they don't do that. I said I going to pay for them but she said they are top of line windows and acted like I couldn't pay for them. Well I own this house and like in the higher part of Johnstown PA. I just want to thank you for letting me know I'm not good enough for your windows. I'll buy them somewhere that know how to treat people with RESPECT!!!!

The rep was very nice and had good communication. He knows what he's talking about. We knew him already before from the first time we were with Renewal so we were happy with him. The installation was great and the windows are of good quality.

They are standing behind their product. I was called by a manager at Anderson window said they were going to do right by me. My problem was I didn’t talk to the right people in the company. They are going to replace the damage door by July 15. I am very impressed on the fast response of this issue so I guess I just want to say before you write a review go through all the channels and find the right person that’s going to help you. I just want to say thank you Charles for looking into this Matter and getting it resolved. Thanks again.

The initial process as far as getting a and getting windows installed quickly was great. We were very impressed by the fact that they were building an hour window frames right in our driveway brand new to put up. We thought, "wow this is great!" What a facade that all was. The installers installed our patio door backwards. When I mentioned to them that it looked weird, they blew me off as if I wasn't even there. I should have known then. We are about 18 months into owning our windows and had tried repeatedly to get them serviced and up to par for what we paid. I don't believe that will ever happen. When we did finally get a service guy out the guy was a condescending jerk.

The GM of the Milwaukee team did respond and has issued appropriate compensation. May still consider RBA for future replacement window needs.

I contracted for installation and finishing (painting and staining) of all the windows in my house. Installation was good, after which they asked for payment. The next day was to be the finishing. The painters arrived, did some work, but left scrapes and chipped paint on and around every window, including walls where the tape ripped off paint. When I asked what was going on, the painters said that was the installers’ fault and not their job. I’m left with a mess.

I called to make an appointment and was told that if my husband couldn't be there, I had to wait two weeks and was not allowed to have a weekend appointment or an evening appointment. I asked for a manager and she told me I should feel lucky because in the past they didn't talk to 1 spouse only. I was told that if someone better needed my time slot that we would have to reschedule. Especially if they scheduled the day before. It seems like they schedule you far out so that you forget about the appointment.

I would never recommend Renewal By Anderson. If someone would return calls it may help the situation. I have tried for 2 weeks to get someone to call me back. I've texted and emailed the salesman and got no response. I have returned a call to someone who NEVER picks up the phone number she left in the message and any messages I left for her, she has not responded.

Our sales rep at Renewal by Andersen was great. We got 10 different windows for our house from them. We had two guys for our window replacement and they did a great job. They were very friendly and cleaned up. It was a very awesome installation. Now we have one fixed-picture and nine slider windows from Renewal and though they weren't the cheapest, they're great.

We had 16 new windows put in our house. Within just a few months 2 of them would not open. And now a third window won’t open. The clip on the side of the window broke on one that I know for sure. I was to have had parts sent that was almost a year ago and still no parts. According to the customer service rep it’s not their fault or worries. I would recommend these window to anyone after the way we have been treated.

I asked for an in-home consultation for 1 slider window replacement. They quoted me $3,295.00 for one window installed. I had Lowe's come look at it and they quoted me $712.65 for the same window installed. Guess who I'm going with?

A third of my windows arrived damaged. The manager from Andersen said they'd put the replacement windows on the fast track. I didn't hear anything from Andersen. After we were well passed the promised date I left a message with customer service (yes left a message because why would a CS team be available to speak with customers) my windows were magically ready for installation; unless an amazing coincidence it would seem the replacements were ready and no one was managing my project. A year later after starting a recent remodel project, my general contractor pointed out that Andersen installed a window in my shower using a wood frame; of course now warped and window needs to be reinstalled as a result. Since Andersen customer service doesn't answer phone calls, I decided to try emails. They don't answer those either.

They did such an amazing job. We cannot say enough positive things about the work that was completed, answering our questions during install and cleaning up. I am blow away by the measure taken to ensure the work space was confined to a certain area. Both gentlemen were friendly and professional. Hope we get the same work crew on our next window install in the future.

We had a front door put in by Renewal by Andersen. They were very detailed and well within the limits that they established. My wife met with the person who was doing the advanced work. We set up an appointment with a person from the Renewal by Andersen, then they came out and showed us all the different options we had. The rep was very knowledgeable about the products he was selling and of all the different options that were available. They were able to superimpose the different doors on to a picture of our house, so we had an excellent idea of what the finished product would look like. The they set the appointment up for installation, and the guys did an excellent job. They were on time and courteous. There were very little mess and they cleaned up everything. They were very careful in what they did. We were very satisfied with the finished product. It was a very pleasant experience.

I have been involved in a 2 year battle with Renewal over a patio door they installed but do not fabricate (Provia). The door has never worked properly. Got a lot of lip service at first. Even called my salesman who wouldn’t call back! He already made his money. I have already. Mind you paid them approximately $10,000.00. The door blows open in the locked position and last month we found our dog was outside when we returned home and door was wide open! So of course I have been calling leaving messages and no response.

It started off with a pushy sales rep in our home who got us with the "save 20% by signing up NOW". We were impatient and agreed to have the 17 windows replaced for ~40,000$. Literally that night he leaves and I get the mail and there we have a flyer for the same 20% off that we could have used at any time in the next month and actually thought about our decision, but I guess that was our mistake.

I liked the way that Renewal By Andersen advertised their products and they had better windows than other retailers. So, I decided to purchase from them. My interaction with their rep was good and he thorough when he was talking. Also, the installation was done pretty quickly and I was really surprised with that. The installers finished it in two days and they did a great job. The cost of the windows was a little spendy, but to me, it was worth it because I really like these windows. They are sturdy and they keep a lot of the outside noise out. Overall, there was nothing I didn’t like about my experience and I would tell others that Renewal By Andersen is great.

Renewal by Andersen put in one big window for us. Their reps were great. They told us what they were gonna do, and did it. The installation process didn’t take very long and the team was very, very good. I love the window. They seem really nice and there's no leaking or air coming through.

We were so glad we hired Renewal by Andersen for our window replacements. The windows are beautiful! The team did a great job of installation and finishing. I appreciated how quiet they worked and cleaned up as they installed each window. I love these windows!

Renewal by Andersen was recommended several times to me and a representative came out and went through everything with me. We discussed the window and there was one other door that I was going to have replaced. She explained how I could save some cost by doing the finishing work myself with a new wood trim instead of hiring somebody else or having their people come in and stain it. She was upfront about the pricing.

I’ve had the pleasure of starting this process with Keith **. He was professional, knowledgeable and gave me so much useful information about the product. I then met with Martin **, who was also professional and knowledgeable. He took the extra time to make sure he had every last detail of the 43 windows, 3 doors and 2 storm doors. We are so excited for installation day. Exceptional service.

We had four double-hung windows replaced from the top floor with Renewal by Andersen products. The representatives from Renewal made the processing experience comfortable. They were very polite and answered all our questions. They have the products that we were looking for and had samples of everything I wanted to see. They were able to advise us on the decisions we were trying to make about removable pieces versus permanent, and the different materials used. I wanted to be able to compare and visually see in person at our home before we made our decision and that was helpful. The installation went well and it was completed within the time frame. The quality of the windows is excellent. Renewal by Andersen is expensive compared to other products but if someone is looking for something similar with what we got, I'd recommend them.

I had windows installed about 11 years ago but I didn’t stain them. They got damaged so I had to replace them. I liked the quality of the windows from Renewal by Andersen. A really nice rep came to the house and tried to get me the best deal she could because she knew I was a redo. I appreciate all she did for me. I replaced six windows instead of the original five because Renewal had a deal where when you get one, you can get the second for 400 off. The installers were nice guys and were very good. They were clean and respectful of my property. Even though I told them not to worry about the floor since it was a mess, they still put their tarps down. It took a little over half a day for the job to be done and I appreciate the work they did. I’m gonna do the staining of the windows this weekend.

We chose Renewal by Andersen over other window retailers due to their brand image and recognition here locally in Minnesota. We had them replace the sliding door. They gave us a timeline on how long that would take and they matched that timeline. So, it was two months from placing order until we got the door. The representatives were very professional and answered all our questions.

We ordered 6 double-hung windows and 2 sliding door windows. Everything was done as promised. First the rep came out and looked at everything we needed done, made measurements, and wrote up the order. Then an installation supervisor arrived and re-measured and tagged the windows. Finally, the installation crew came out and finished in an hour less than we'd been told. Everyone was friendly, personable, and professional. They represented the company well. We are impressed with the work ethic and quality of work and the materials. No surprises! Down the line, we'll replace a few more double-hung windows and will hire Renewal by Andersen to do the work.

Renewal by Andersen is a little bit more expensive but one of the best companies 'cause what they do is they come out, measure, make the windows and put them in. They don’t have all these subcontractors coming and going. In other words, they start right at the beginning of the job to the very end. Their rep was very professional and knew his stuff. He seemed really concerned to make sure everything was done right and then got back to me a couple of times to make sure everything was A-Okay.

We have been getting our house done and we spend around $10,000 each time. This is the third time we purchased from Andersen windows so we're obviously happy with them. We purchased some sliders as well as double hung windows and while the quality of the windows are good, I thought I was getting a deal. I thought it was gonna be $10,000 but when I saw the invoice, it said $12K. Other than that, the installation went great and Melissa did a great job. Andersen has a reputation for being pricey but you get what you pay for.

We saw an ad for Renewal by Andersen in one of those flyers that come out weekly. We needed to get our windows done, and they seemed like a good thing. I called them and they had a good warranty. They were also local. In addition to that, the reps I worked with were awesome. They were friendly and professional. We ended up getting a custom-built window and two smaller windows for our attic which is on a 1908 home. When the installers were here, they took care of everything outside. I liked it because I work from home and I didn't even notice the installation. We were downstairs and they were in the attic so it didn't change my daily life. The windows are fantastic.

Just had our sliding door replaced, can’t say enough about the experience we had with Renewal by Anderson. I’ll start with the sales rep Jeff, he gave a complete power point presentation, that would impress the most skeptical out there! He demonstrated how the U.V. glass repels heat, and how smooth the Anderson double rollers work, and the quality of the Anderson line, he really knows his product.

We've researched many different brand and companies to replace our patio door and what strikes me the most is when you call Renewal by Andersen, they refuse to give any prices even approximately on how much the patio door would cost, even after I provided rough opening measurements and asked for just rough numbers, just to have an idea about a range.

Renewal by Andersen did a patio door which went great from start to finish. It took six weeks to get the patio door, and then they were here for three hours. They were very professional and they did a good job. Everything turned out good. The cost is high, but hopefully we have a good quality product.

I had Renewal by Andersen replaced 12 windows in our home. The maintenance started getting too much because my home is getting old. Renewal was able to give me a timeline on how long everything would take, and the job was completed in that timeline. I had simple and easy interactions with the reps and the installation team. They were straightforward, easy to work with and polite.

I got into Rural King in Washington, PA and I did some pool shopping. There was a lady there that had a stand set up and she was doing some advertising for Renewal by Andersen. We happened to be looking into getting doors and windows at the time and I got the brochure off of her, then we made an appointment. We had five windows installed as well as three doors and two of them were modifications. They had to custom-make one of the doors that we got, so that took a little bit longer, but I’m not complaining. I’m extremely happy with it. We also had a great experience with Renewal's reps.. The salesman, Jesus, would check in on us and he’d give us constant updates. And the project manager was very friendly and he checked up on us as well.

I had two other windows installed towards the back of my house and we liked them so well. Andersen did some other windows long time ago and I decided I would like to stay with them. Last year, I had a fellow come out for an estimate. But at the time, the cost seemed rather high, and he apparently saved all my information because when I had called him back, not only did they do the five windows upstairs, but the two that they were gonna do last year. He was really appreciative that I called him back. We got five windows on my third floor and two on the first floor.

I liked what Andersen had to say. I like their product and I like the vertical integration. And from start to finish, you go to them if there’s any issue. You also don’t have multiple contractors that you’re working with and I like that aspect of it. Plus, they build windows from custom measurements and they installed them. And if there’s any problem with the hardware and materials, I have confidence that Andersen will make it right. So, I went and purchased nine large windows from them. I spoke with Sean who came out and sold me the package. Then there was part of the installation crew that came out and did the final measurements. They were the actual installation crews themselves and they were excellent. I had a very good interaction with all of them.

I liked the look and the guarantee of Andersen window. Also the salespersons were very professional and I was happy with them. They did their job in a timely fashion and completed it on time and left no trace when they were gone. They cleaned everything up really nice. They gave me a timeline of three to four weeks after the final measurement for the windows to be installed and they met every one of my expectations. They took the old windows out, got rid of them and had the new ones installed by the time I got home from work. They're beautiful garage windows. They're in the front of my house so they really add to the eye of what they look like. I got the windows for the curb appeal but they are also good quality. I was very satisfied.

I got all new windows and two patio doors from Renewal by Andersen. I was impressed by the quality of the products and with the people there. The people who came to do the installation were good and it took them three days to do everything. While the finished result was expensive, I got what I paid for. Everything was good in my experience with Renewal by Andersen.

I was pleased with Renewal by Andersen because they were gonna finance the windows and the pricing was right to me. We replaced nine windows with the mold for our business. They were very old and they opened out. They were glass so when they open and the wind blew, they would open out and smash against the brick building and glass would be shattered down on my sidewalk. I was very scared that someone would get hurt and I needed to take care of it, so I did.

We had four windows replaced by the Prescott Valley store. We believe the quality of the windows on a scale of 1-5 they are at most a 2. We were also paid twice as much as the windows are worth compared to other quality brands. Highly disappointed and we tell everyone we know, do not buy Renewal by Andersen windows.

I got a price on a vinyl installation from Window World and then I also got a price for my patio sliding door from Renewal by Andersen. The price was so close that there was just no decision on my part to go to the better product. It was a special order so I had to wait two months. And it was right on the money. When they said it would be there, it was there so everything was good.

I bought windows for my house from Renewal by Andersen. They are the best windows available in my opinion. 90% of the windows I bought are sliders, two had to be crank-out and one had to be a double-hung. The windows I received were first rate. When we had Andersen out here 12 years ago, Russ came. He was a genuine, good man. When I answered the door this time, he also came out, and that was reassuring. Russ gave me the full spiel, described all the windows, all the financing and the construction, the timeline, and what kind of people were coming into my house to put in windows. He was great.

I liked the quality of Renewal by Andersen and I bought a picture window from them. The sales person answered questions and he was thorough but I have a problem with it now. People told me that I paid too much for this one window. I paid $3,000 for one window in my living room, and my mother just got windows from Wallside and she did almost her whole house for $4,000. I even had an inspector from the city come out here. He wanted to see if the job was done and he was surprised that I just had one window for $3,000.

Update 04/30/2019: RBA does not stand behind their promises which they advertise. The branch manager David R was very rude and when asked him to put down his proposal in writing he said he would do no such thing. Also told him I would put his conversation in my review and he said to go ahead as he didn’t care. I think you would be better off going with the main company Anderson. RBA simply does not care!

Renewal by Andersen was the first one that popped up on Google and I had them replace all my windows. The sales rep looked at all the windows in my house and talked about everything. He knew a lot more than I thought he would and answered all my questions. The installers were nice people and very respectful. The installation went pretty good and since then, I can’t hear the cars going by. Also, it has been hot and cold but I am assuming that the windows are doing their job so, we’re not using as much heat. The experience with Renewal by Andersen went smoothly and I have no complaints.

I liked the reputation and quality of Renewal by Andersen and I had them do the windows on the main floor. Everybody was professional and courteous. They did very well and everything turned out great. The sales rep was very professional too and he was informative. Renewal by Andersen is doing a great job.

I already had Andersen windows, but the windows I had were 30 years old. They were my first choice when I was searching for windows. I like that the windows have the composite material and that the glass was thicker because I live by a noisy road. Talking with their reps was nice. Plus, they met all my needs and expectations. Moreover, the installation was completed within the timeline they gave me.

I got 10 regular up and down windows from Renewal by Andersen. The representative was very good and wasn't pushy, which was just what I wanted. The estimate for all 10 windows were done in one day and then the timeline was shorter than what they predicted. I like the quality of their windows and I am very satisfied. The windows cut down on the outside traffic noise and they're very insulated. They also work really good in the wintertime where I cut fuel bill down.

I saw Andersen Windows at a home show. I liked them, and had them replace two sets of my 40-year-old Pella front windows and two garage windows. Also, I've used them before. I have remodeled a couple of houses in the past and I had a good experience with them. The rep I dealt with during the initial set up process this time around was very knowledgeable and nice. We discussed the job and the price and then we did the project. The whole thing went smoothly and I knew what was going on. Andersen Windows did a really good job and everything turned out nicely. Part of the agreement was that I would finish painting the windows, and I was able to do that.

My experience with Renewal by Andersen with installers was awesome! Mike and Serg did a tremendous well thought out install with great teamwork! They were professional and friendly. Mike explained every step of the way. Made me feel involved with the process. I would certainly ask for Mike and Serg!!! Thank you again!

I am going to review each and every part of the process. Firstly, last night I had a Professional Sales Representative come out. He arrived at the time stated. He had his jacket on that let me know right away he was from Renewal by Andersen. I welcomed him in. He stopped at the door. Asked if I wanted him to take off his shoes (not necessary). Handed me his card and then we sat and discussed each and every part of the process. He was there from 7:00 to 10:00. I had no idea how detailed they actually get. He went through everything with me. At the end I was shocked at the price. They are expensive but you are getting what you pay for.

We got 12 windows replaced by Andersen Windows. The whole process went very well. It was very straightforward. Their contractors were exemplary. They were transparent about how the whole process would be achieved. One representative came out, looked around and made measurements, and told us roughly how the process would go. Then we met at a local facility so we could look at what types of products would be available. They did a very good job. It was a relatively good winter to test them as far as their ability to keep the home a little more warm.

I researched and based on the information that I found, I chose Renewal by Andersen. Their windows were also a highly rated product and I purchased 18 windows from them. Then, the installation was done in one day and under a very harsh weather condition. But their reps all seemed to be quite sharp individuals. They knew what they were doing and they still went ahead with the installation. Since our new windows were put in, the house has been quieter, especially on windy days. They are well-insulated, have a tighter fit, and don't have room for leaks. All in all, my experience with them has been very good and they have performed excellently.

The person I spoke with, initially, about the windows was very good. He answered all my questions and he’s very personable, so I enjoyed that process. I liked Renewal's presentation. I also liked the payment plan, which was very agreeable, and the materials. The windows themselves were good. I got double-hung windows and Renewal kept to the schedule they gave. I was very pleased with what they did and how they went about doing it. The two people that worked on the installation of the windows were also very good. They did their work without any interruptions.

6 Windows and three lite slider ordered August 2018. 24000.00 contract. We paid 15000.00 cash. Rest to be financed. First install date in Nicely cancelled because finance didn’t tell sales that finance went through. December 13 2018 installers come with 6 correct windows and three large lites and frame for our sliding door but they are the wrong style. We ordered prairie and they sent colonial. It’s 10 degrees out so they had to install the wrong ones.

Team W2 showed up right on time, masked area so they could install a huge entry door without us or our home being disturbed. We stayed warm inside as they diligently worked. They were very cognizant of; if we were on phone and they needed to run loud machinery, waiting to do so or asking if the noise were going to bother us. How nice & extremely professional. They were very adept and worked efficiently; not taking an entire day to finish job. “Bonus.” After work was completed, we are unable to tell they were here, with exception of our beautiful brand new door!!!

A window was installed as displayed in the first picture without repairing the damaged window frame components. A damaged door was installed as displayed in the second picture. A door lock was installed incorrectly so the door wouldn’t even fully close as displayed in the third picture, partly also due to the door frame which wasn’t repaired appropriately. Sealing or trim wasn’t installed with the replacement windows and doors when the installers left on November 21st so our electric bill set a winter record attempting to heat freezing air blowing through visible gaps until finally sealed. Five times installers didn't come when scheduled, three times without notifying us. Even the replacement door panel was the wrong one, so the correct one had to be shipped later.

Just had our Renewal by Andersen windows installed. The guys worked hard and knocked out the job in one day. No tearing up the house over many days. They were all very professional, courteous workers. No cussing language on the job or any other unprofessional behavior. Everyone was very polite and professional. The windows are superior quality and the install was fantastic. Every detail taken care of. They cleaned up after themselves and took all the trash away. We are looking forward to a lifetime of service from these new windows. I highly recommend these installers and their windows. I can't say enough about how happy we are with the end result. Thanks guys for all your hard work.

I replaced 11 windows in a 115 year old home with Renewal by Andersen - $12K. On the day of installation, I was clear that the existing window panes were to be saved - they are original float glass I intend to use in kitchen cabinetry and are expensive too and almost impossible to source. Within minutes one of the crew had broken 2 panes. I stopped him, explained again and reiterated my concerns to the lead. Minutes later the same installer manhandled another window and broke it over his head! Blood everywhere - I had to bandage him so that he could go to the ER. Broken glass inside, outside, on furniture and yuck, blood all over my good shoes.

I usually don’t do reviews but after the experience I had with this company felt it might benefit others. In Pennsylvania you have 3 days to cancel your order or pay hefty cancellation fee. In our case would have been $ 3500. For 5 windows we paid over $ 10,000. You do the math. $2000 window. We realized too late to cancel the windows. Yes they do subcontract. But are trained by the company to do the work. When they measure beware that they have a different way to measure. Three of our windows were 3 inches shorter. Now another 2 weeks to fix. If want a darker room with less light and the look of a smaller window this is for you. Make sure you have at least $10000 to $2000 sitting around your house so can buy them without having to finance them for for 10 years like us.

From Sales to install and everything in between! Thank You Renewal by Andersen!!! Top notch and very nice! I couldn't ask for a better experience from our sales - to final measure to today's install! I am very happy and very courteous installers today! Very nice and a joy to speak with while they were in my home! Thank You again Renewal by Andersen!!!

Please realize that most reviews are left shortly after the door is installed and the buyer loves the way it looks and operates. It is at least a year, or a few years later when you really figure out if the item was worth the price you paid. One year into a 5 year warranty, with a soft breeze our door swung open, the supposed "tempered glass" exploded and fell all of over our doorway. The frame holding the window, which is made of thin plastic broke at the section where it screws into the door. The gas powered shock that should have prevented it from swinging open so hard did not do its job.

Got a quote for more than $8,000 to replace a patio door, but the salesperson won't itemize the cost or break it down for the cost of the door, installation labor cost, etc. Bad experience when they won't provide details of the costs. Never had that experience, any reputable builder, remodeler, etc. will provide an itemized, detail breakdown of costs, for the door/windows and labor, etc.

I had Renewal by Andersen replace all my windows. I live in Stillwater and they're a local company, so I figured they’d be the one to use. The experience I had was good. They were reliable and they did great quality work.

Our salesperson, Darin, seemed to be very knowledgeable and very personable. He assured me if we had any questions we could email him or contact Troy in the office for a quicker response... which turned out NOT to be the case. We were told by Darin that our current storms would leave a gap around the windows that would need to have cedar trim inserted if we wanted it to look nice. So we did that, to the tune of $1200. As it turns out, the installers have a wonderful sheet metal device that can make the trim any size to cover any gaps. They totally covered the gap that was filled with the trim wood, so we wouldn't have needed it after all.

I would NOT use Renewal by Andersen! During the installation, they damaged the new windows, my walls, rugs and furniture. They said it would take one day for installation but it took them 2 days to complete the job because they didn't do it right the 1st time. :(

Called to schedule an appointment to obtain a quote to have 11 windows replaced. The scheduling representative wouldn't finish the process until I provided her with personal information about my wife. They also wanted to make sure she was going to be present during the quote. They do not need her information nor does my wife need to be present for me to have my windows replaced. This was going to be a surprise for my wife since she has been asking me for years to upgrade our windows. I'm going with Pella windows.

I saw a few other windows at Home Depot like Harvey window, but I wasn’t crazy about them. Then, I got an advertisement in the mail from Renewal by Andersen and I called. A guy came out and I liked that he went through everything very thoroughly. He was very knowledgeable and very professional. The installation crew was great. They were polite and pleasant. They were very professional too and got right to work. They did not waste time and cleaned up after themselves. They did a wonderful job and I can’t wait to do the rest of my house. I love my windows. I have only put it for three weeks and I have noticed that my kitchen and dining room is a lot warmer.

We got a double-hung window from Renewal by Andersen. They gave us a timeline on how long the window placement would take and completed it within that timeline. The personnel guy was good. He came by during the installation and knew the product inside and out. I could tell that he has been with the company for a long time and knew everything. Then the installation went well. The crew was quick. When they left, I couldn't tell they had ever been here other than the new windows. There were no residues inside or out and there were just absolutely good windows where bad ones used to be.

The rep that I dealt with from Renewal by Andersen was very professional. He was really, really good in what he does. He knew in fact what he was doing. He wasn't goofy at all. He just came and showed the product. He could sell anything. He was a nice guy, and he was really good. I got two windows and one sliding door, and I did the schedule with the installer. Once they scheduled it, they gave me a timeline of two days for the the job to get done. The guys who came to do the install were really good. They did it fast, and they cleaned it up after themselves. They did the perfect job. Once they were done, they showed me how to lock, unlock, and how to use and clean it.

This is our third installation. The same salesman each time, he was professional, straightforward, and no high-pressure sales. The installation crew installed 5 windows to perfection. There was unexpected wood rot on the outside of the home surrounding 2 windows. With minimal delay, the crew repaired the area and replaced new clapboard ~ at no additional cost. The crew was professional, worked efficiently, and did an outstanding job. We are 100% satisfied with this recent installation, and would recommend Renewal By Andersen.

According to your sales rep, the 2 double doors being installed on Mar 14, 2018 were actual products by Renewal by Andersen, not some other company we had never heard of. We have contacted the service dept 1-505-881-3200 three times to fix the weathering strip or (whatever the material at the bottom of the door is) between the double doors & to determine where a black substance is coming from that has stained by wooden slat at the bottom of the door. The service repair person is very personable & prompt but it is very frustrating to pay approx $11,000 for 2 double doors & have the same problems over & over. If I would have been informed that the doors were not Andersen doors, I would not have agreed to pay $11,000 for these. Please explain.

I live in a condo and needed 5 windows and a sliding patio door replaced to standards set by our HOA. The sales rep was pleasant, NOT pushy, very informative and offered options, not just one choice. Another rep came to measure just a few days after that and gave me a lot of helpful information how to get ready for the installers, and gave me a very accurate timeline. The installers came just after one of the biggest snowstorms we've ever had in this area, they shoveled some icy snow off my deck that I couldn't manage myself (to have more work space), removed (and neatly replaced) some tubing covers on my back wall around the patio door, that were in the way of a complete window installation (I was told I'd be responsible for removing these, I had someone do what they could but couldn't get it all, one of the installers, Victor, said "No problem!" and took care of it very efficiently!).

Renewal by Andersen does fantastic work. We're beyond satisfied with our experience with them, from the initial inspection to the final walkthrough. Every member of their team was professional and courteous, the windows are top-notch and we saw an immediate improvement to our comfort and our heating bill. Strongly recommend them if you're in the market for windows.

I had wanted to replace my patio door for several years but hadn't gotten around to doing so, so it was convenient for me to have a young man from Renewal by Andersen knock on my door and ask if I was in the market for windows/doors. All the windows and patio doors in my 34 year old home are Andersen and we haven't had any problems at all (except for the patio door we replaced) so I let him sign us up for an estimate.

We had two other companies come and give us quotes and the process was very straightforward. The sales person came to our house, measured our windows, and give us a quote. It's a Friday night and we just sat through a Renewal by Andersen sales pitch that honestly lasted over three hours. The first clue that this was going to be a waste of time was the fact that we had to ensure both my wife and I were both here for the presentation. Annoying but okay.

So, had 11 windows, a patio door and front door with side window replaced. Placed order in July, work happened in October. Then it took another month for stainers to come, they found a glitch, another month for the piece of frame to be replaced, another month for stainers to return. Ok, so now patience is really being tried right? If that’s not enough, we find that cold air is coming through the windows. One window even howled during a very windy day. The tech just left and now all the trim work has to be removed so that the windows can be “re-foamed” as the foam initially used was faulty. Another day (maybe two) lost. A lot of vacation days have been used up for Renewal by Andersen (and thousands of $$$$). I do not recommend RBA.

These doors have failed. Andersen used defective glue and all panels are delaminating. I have been recaulking and regluing and nothing has worked. Andersen has been aware of this problem for while and has not recalled the door. Many people are having the same issue. Andersen will not replace the doors but rather wants the consumer to pay 50% of the cost for replacement. All my windows are Andersen and so far no problems. I am building a sunroom and would have used all Andersen if they had just replaced my door. I will never again buy from this company. I have told all my friends who are looking to buy new windows for their homes to avoid this company. I would like to know if others are involved in a class action lawsuit regarding this.**

The project manager Bryce came to our house to give us a supposedly free quote. We were told the appointment would take 60-90 minutes. After 90 minutes of listening to how great their product was we began asking for pricing and he would begin again telling us how great their product was again and again. We asked over and over to give us prices and finally after 2 1/2 hours we finally got to pricing. He told us they were giving 20% off then was told if we made a decision tonight then there would be another 5% off but if we didn’t then we didn’t get the 5% because they drive all over the valley and needed to pay for that.

I ordered two doors sliding doors last June. Nearly $20k. I chose Andersen because I wanted the same installer as brand. It’s been a nightmare. The initial install was botched. Everyone has a different opinion. They send a team out, tell me they will get back to me and then I chase them down. Bad cycle still not fixed. Many apologies. NO accountability.

Joe ** and his crew are amazing. I wish I had all their names. I would mention them all. They arrived when they said, kept me up to date and went out of their way to help me. When I was told I had to have everything out of their way they were very happy to help me move items I couldn’t. I was so happy ??? with them. I purchased 2 dozen doughnuts the next morning. They cleaned up vacuum every day. I purchased a large desk for a second story bedroom. Joe offered to carry it upstairs when it had nothing to do with his service. How helpful was that! Joe was not happy how 2 of the windows were not installing to his satisfaction and had the company remake the 2. Most would have just made it work and installed it anyway. Not my Team. I would recommend Joe ** and Andersen to anyone Happy to say Teresa.

I just had windows, french door, and sliders replaced in my home. I have never had such a pleasant experience with any other company that I have dealt with. Most important and enjoyable was the awesome team of 3 gentlemen who did my installation from beginning to finish. Most contractors want in and out. These gentlemen took the time to explain everything and answer all my questions. I would gladly accept them into my home as family not contractors.

Last night I had a door-to-door salesmen from this company conducted himself in the worst possible way! I completely understand that salesmen have to be persistent, etc. but this guy went too far. Basically he rang my doorbell about 7 pm, it was clear I was home with my car in the driveway and lights on. He rang my doorbell again and again. I didn’t answer because I didn’t want to. Then he started POUNDING HIS FIST ON MY DOOR! Like I was obligated to open my door or he wouldn’t leave. I was angry about it but treated him with respect saying, “No thank you. I'm not interested.”

The installers, Jacob and Brian, arrived on time. They covered my wood floors with protective material to prevent damage. They set up work stations outside on one of the coldest days of the year. Brian shoveled a path along the side of the house, into the backyard, and up the deck steps, so they could come and go while working. One worked outside and the other inside. Because of the way they worked, my house stayed warm. They did all of the prep work before removing the old door and putting in the new. We were without a door for a very short time, minutes, perhaps only seconds. They cleaned up completely before leaving. They had been gone about 5 minutes when I tried the key. It didn't work. I called the office, they called Jacob and Brian. They came back immediately, checked the key again and ordered a new one. Overall, they were friendly, accommodating, clean, efficient, and effective.

We just had 2 windows replaced by Andersen Renewal and couldn't be happier with the workmanship of the installation team and the windows as well. Team was very professional from salesman to installers. Did everything expected and would highly recommend them to anyone who is changing out windows!

The installers were well informed and worked well in our home with a special needs son and dog. It was done quickly yet meticulous attention to detail. Definitely worthy of the price. The windows also are easy to clean for someone my age for they are quite simple to operate and do not involve going outside to clean all areas.

We purchased windows from Renewal by Andersen. They had to be done the way the association wanted it and exactly the way the old windows were. It took them three days to replace the windows. Then the windows had to dry for a while and then the painters came. The timeline was very precise and it was exactly as they predicted.

In the past, we used a local company but when I needed to have the windows replaced, I couldn’t get them to respond and come. I called them multiple times and I tried to talk personally with different people. Our maintenance manager suggested that I call Andersen and I did. I was impressed with the sales rep's professionalism, knowledge, and friendliness. The person was at ease and we had a nice conversation. My husband and I felt that he honestly represented both Andersen and us. Then, we had two gentlemen that came for the installation. One gentleman had his own company and he was very polite, very nice, and thorough and knew exactly what he was doing. I watched every step because it was interesting.

I had a big project and so I ended up purchasing a bunch of sliding glass and one double opening French door from Renewal by Andersen. I also had one window repaired. There was one door that came in damaged and they let me know that ahead of time. During the installation, they brought a whole bunch of people and they did it all in one day. Other than that, the salesperson, the person in the office and the installation guys were all super professional. They were great with communicating throughout as well. While everything was super pricey, they changed the style and the price went down a little bit. All in all, Renewal by Andersen has high-quality products.

The person from Renewal by Andersen that I met with was really nice and the prices were pretty good. I thought their product was great and initially, I was gonna get a bunch of windows and sliding doors but it didn’t work out. So I ended up calling the sales representative months later to ask about the sliding door and we were able to get that done pretty quickly. They were able to install it earlier than originally planned and the technician was fast. It took four hours and it was pretty easy. He did a great job and overall, it was a great experience. They didn’t just replace the sliding door either. They replaced the molding around the door as well, which was great. The quality of the product is great and the price was very fair.