Renewal by Andersen Reviews

I had windows and patio doors replaced on my porch. Three patio doors on one side were replaced with windows, which required building a knee wall to match the ones on the sides. The existing knee walls were finished with cedar trim. Andersen duplicated the look exactly with cedar. I thought that I would have to get someone else to put siding on the outside to match the rest of the porch, but they came with insulation and white vinyl siding to match the existing walls. It looks fantastic. Before the job was done, Andersen inspected the job thoroughly and was prepared with the necessary supplies to duplicate what I had when they arrived to actually do the job. Everything was done in one day despite a cold rain which fell the entire day while they were working.

We had our gliding door put in by them, and they hurried, got in and left very quick. After we noticed fingerprints on the screen guide on top, it appeared they were trying to make it fit, there is approximately a 1/4 inch gap. Big enough for all the bugs we do not want in our home to come in. This bothers me very much. But what bothered me the most, was no one said a word about the discrepancy and out they went, if they had said, "hey it is not to our standard, we ordered you a new part and will be back". Nope, nothing like that, instead my husband calls and they suggest he caulk it, or they can. Not acceptable, then they send someone a few weeks later, and he measures and with a measuring tape in a photo shows it is far above their 1/8 inch permissible gap.

I was impressed with every facet of the experience: from the thorough quote just hours after my inquiry, to the immediate response to a concern that I had. Beautiful, solid windows and true professionals! William answered all of my questions and provided me with excellent suggestions about my replacement windows, even though my job was small. He did not pressure me in any way, and responded to emails very quickly. Mark, the head installer, was prompt and professional. When I noticed a minor discrepancy between what I thought I had ordered, and what was installed, the company was courteous, efficient, and committed to to making it right. Mark was back the next business day to switch the windows. I am delighted with the windows, and if I was planning to stay in my house long-term, I would definitely have them do the whole house!

We were looking for some mullings for our old windows, and Renewal by Andersen was the only company that could do that. They did all the installation in one day and it was wonderful. There’s a couple of windows, however, where the mullings isn’t put straight across the window, which was a little disappointing. Also, the seal is leaking at the bottom of the patio door. We’re trying to get somebody to come and take a look at it to tell us how we can get that repaired. We called the salesman on Monday, but we had to leave a message, and he hasn’t called back yet.

We just had Andersen double hung windows installed. So far, everything is fine. We already had other windows put in by Andersen and we just liked the quality of it. They are a bit more expensive than others, but the quality is still better. The installation was very good. Both times that we had windows done, the installers were very good. They did take down all the window treatments and put them back up again, which was a very big help. Doug, our salesperson, was very professional, explained what was going on as well as the pricing.

I have had nothing but poor service at best with this company. Once they received my money/payment ($20k) all service stopped - and installation is still incomplete. Calls and emails go unanswered. Very unprofessional and no service standards to say the least. Recommend using any competitor!!!

The sales pitch was basically the same as all others. This is why our windows are so expensive and the best. Measurements were thorough as there were 2 different people though the second person only confirmed half of the window measurements. The initial scheduling was very limited and there was always only 1 day available and if you didn't accept this day it would be another month. When the day arrived the team started right away and provided a layout of what was going to happen. Out of the whole experience I would say the installers were the most professional (aside from them leaving big ruts in my yard from the trailer.

Updated on 08/29/2020: These people still won't fix my casters! They know they are defective and still will not give me decent casters. When first put in the door vibrated my floors and walls cause they were so loose! Corporate sent me a bag of casters to go thru and install them myself. For the price I paid, really!!!! All of them are defected and loose! When the door was installed the installer stripped screws and dented the screen door. Those were fixed and the casters were replaced as well. The casters installed were still loose and vibrated not as much as the first set but still bad. After 16 months, the door is now really hard to open cause of the casters are starting to give out already and still nothing from them. Quality is gone from this company.

I live in Fairbanks Alaska. We bought our windows this past summer. Well here it is not even -40 below yet and these windows are frozen with glacier ice on them. Can't open the front door without prying it open and chiseling ice off. The sliding door is useless. The whole door is frozen in ice. The windows we had prior were never like this, just a mold problem. Will never recommend these windows to anyone. And the guys they sent out to put them in stole meds out of my medicine cabinet.

We've dealt with Dial One, the previous owner, and we already invested close to $20,000 and $30,000 in their windows and custom windows. The door in our master bedroom had gotten dry rot in it, but there was only a one-year warranty on the Dial One door. We wanted the doors to match up with the back of the house. We had French doors in the living room and in the den. We wanted the same look that faced out on to the patio and the pool. We did look at some other manufacturers, but we reached out to Renewal by Andersen. They sent out a young man who was congenial.

I looked for a year, and Renewal was the best made window for the price. They’re expensive, but they’re beautifully made. I got the whole house done and I got the slider, I got the door wall and 12 other windows. There were two installers and they were excellent. They were professional but had a good sense of humor. They covered everything. The house was probably cleaner when they left than when they got here. They helped me move furniture that I couldn’t move, and they put it back. I had paid to take the grates down, and they did a beautiful job putting down a window treatment. At the same time, I had people doing outside work and they coordinated with them. All the guys that worked in the house were a really nice group of guys.

John was a good sales rep for me and he's a great representative for them. We got along real well. The guys who came and installed took a couple of days, and they did a great job as well. I had conversations and they were nice guys. I was very satisfied.

I had a great experience all around with Renewal by Andersen. I went with them because of the quality of products. I purchased a custom window that sits above my front door, and it is great. They did everything on schedule. I worked with two different reps, the salesman and then the coordinator that set up everything afterwards. The salesman was great and the coordinator was also excellent. They were very informative and punctual. The installers were very nice too. There were a couple questions they had and they performed a perfect installation -- I didn’t have to do a thing after they were done.

This company has layers upon layers built in so you cannot complain at all to Corporate Headquarters. Horrible experience with a door installation. The front door to our home has never worked properly since it was installed 5 months ago. Since that time, we have had 5 visits from technicians who continue to say that the door needs to either be replaced or reinstalled. I have not received a call back from the service dept supervisor regarding what the next step is. I have been in touch with the project mgr and concierge and still have not gotten any straight answers. In the meantime, I am left with a drafty door that does not open and close properly. Good luck trying to contact Corporate, the number just brings you to scheduling. I had all my windows replaced by them with no issues, thankfully. Will never use them again or recommend to anyone. Next step is legal proceedings if I don't hear from corporate.

Salesman came to my home. Spent a hour and a half on a presentation of his product then gave my wife and I a price of $15,650 for one 93x43 bow window. I promptly showed him the door. This was ludicrous. This product is not for the average middle class consumer. He wasted a hour and a half of our time. Next time I will ask any salesman for a ball park figure before we sit down then we will decide if it’s worth our time.

I ordered more than $10,000 in windows for installation in July. Workman showed up at 8:00am and still not finished at 10:00pm. Had to wait 3 days for someone to come back (at their convenience) to finish. Destroyed my flower bed and left it full of nails, wood and glass. Also knocked plaster off walls surrounding 2 windows. Dave **, Manager came out to clean up and see required repairs. Workman came back to repair walls and left after 5 minutes - I took the day off to be available. Subsequently came back and fixed the walls. Months later (October) I received a call from Andersen stating one of the installed windows needed repair - the lock was broken.

A professional team, very well presented, did an AMAZING job. Their excellent skills proved it. They communicated well with us during the installation. Furniture was protected, all was cleaned up good.

I had Andersen double-hung windows put in this house when we built it. The installation went as planned. They even offered to move the furniture back, but I didn't need the assistance. The gal that signed the deal for me was okay. I understand that she works by commission and so she wanted to make sure I bought them, which was really not necessary because I called them and I was gonna buy their windows. When I was thinking about how many windows to do and what was the best way to handle it financially, she was in my ear, “We could do this. We could do that.” I was trying trying to figure out if I wanna pay cash when they install them or if I wanna do something else. I didn't need to be pressured. I like the Andersen windows. That was why I bought it. However, a couple of my windows had condensation on the inside which I thought was odd. I couldn't figure out why. Maybe it’s normal. I just was surprised.

My neighbor went with Renewal and he was really happy with them, so I decided to go with them as well. They are more expensive, but I’m really happy with the windows. I got their crank-out windows and the rep was wonderful. He was very nice, explained everything and asked if I had any questions. I did not feel like I was pressured in any way. The installers were great too. They did a door wall, and that took them about four hours. They cleaned up after themselves. I would’ve never known anyone was here. Overall the windows are great. My couch is right next to the window and I used to sit there and freeze, and I don’t anymore. Not only that, my neighbors don’t smoke in their house and even with the windows closed, you could smell when they were lighting cigarettes out on their porch, which is quite a ways away. I haven’t smelled cigarettes since I got my new windows.

I heard through TV and newspaper ads that the customers like the way Renewal did work, and I liked the way they did work too. We bought two windows, one is the bathroom privacy window and the other is a window that was in bad shape. They straightened it out and put a new window in. They were very expensive, but I’m happy with the job that they did. The gentleman that came out and set it up was nice. The gentleman that did the work was very nice too. He even helped my husband move stuff in his room where the window was gonna be installed. They were on time and very personable.

Renewal by Andersen was fantastic. We picked them for their price as well as good reputation and they met all of the obligations when we had them do our living room window. A rep set an appointment and he was here on time. He gave me a lot of good suggestions on what to do, so he was very helpful. He also gave me price options very quickly and he had all the data with him. We settled on it in less than 30 minutes. The installation went very well too. The two-man team was here early, as they said they would be, and they worked all day. They worked very diligently through the whole thing and they got it done in a very reasonable amount of time. The window is excellent. It meets all the advertised features and it works very well for me.

My roommate asked me to be present during a window sales call, due to inability making decisions. The sales lady Cindy ** was very pushy. Tried to tell me to leave multiple times. Unfortunately she convinced my friend to ignore me, and said he was a wonderful person and I was a terrible person, also the people that raised me. She wouldn't leave for three hours.

We've been doing a major remodel and we had a couple of window companies that we were going to take a bid, but when Justin from Renewal came and showed us what he had and what he would do, we were very pleased with the "sell job", and it worked. Things went very well too, but I have one question for him. I have some exposed tieback over one of the sliding doors on the upper level and I'm not sure why that was left like that or how I should finish it off. Still, the windows are absolutely awesome and we love them.

The sales rep I dealt with was good. A person came out and measured the windows, and then a week later they came out and installed the crank-out windows I bought. Their craftsmanship was outstanding. They cost a lot, but the quality was great, so it was a fair tradeoff.

Happy client. My brother lined up the Andersen firm to replace 11 windows in the old house - am certainly satisfied with the project, the workers braved the cold weather, and the new w. look GREAT! From Leo

Two years ago we had a sliding door installed and although it was very expensive we thought the quality was worth it. It works beautifully and when the handle got slightly loose a month ago I called and a workman came out immediately and fixed it. We just had a sliding window replaced with an Andersen one and also two large casement windows. Again, very expensive, but Slavic, our installer and his assistant were excellent. They came right on time, did their work, explained everything to us, cleaned up and left. The windows look beautiful and we've been very satisfied with their work and product.

Renewal by Andersen's windows are not vinyl. The material of the window frames was superior than anything else, and I thought that they were the best window in my situation. My house all had double hung windows so I purchased those from them. From the time I talked to the salesman until the windows were installed only took a couple of months, which wasn’t bad considering they had to make 13 windows custom-sized. As for the installation itself, they sent a full crew and it was done in one day. They were efficient. They laid down a runner so they wouldn’t track dirt. Each one had his job. There were guys that took them out. There were the guys that put them in and made sure they were square. And There was the guy that put the trim on. So, they had a nice little system going there.

We had 17 windows and a patio door installed by Renewal by Andersen. The whole experience from beginning to end was great! Scott and Jim were very professional and explained everything well. They did an excellent job on our windows! And Mike did an excellent job on our patio door! Thanks to all for a job well done!!! Robin and Greg

Very disappointed in the requirements to get an estimate for replacing the window in my house. I don't see the need to have both my wife and I there for measuring and estimating the cost of replacing the windows. The whole process smells like a timeshare sales pitch! Maybe justified if we were financing the project but we aren't. As a result, you lost out on the opportunity of replacing 21 windows and a double sliding door.

I've been replacing the windows in my home in segments for the past 4 years. I've had multiple occasions where I've reached out to Renewal by Andersen to address drafts coming from the windows. On the first few occasions, I was told that everything was ok (even though there was frost building up in the windows in the house). I was told that it may be the humidifier that was causing the icing of the indoor windows. Of course, I contacted the HVAC people who informed me that the settings and humidifier were fine. Again I contacted Renewal By Andersen and was told that I should not let my shades down all of the way to avoid this from happening. I began to not let the shades down completely, but still continued to have the icing build-up on the windows inside the house.

I've been in the construction business for a while, and I was replacing wood casing windows and I wanted to try the fiber windows out and Renewal by Andersen was real nice about it. Their reps were good and efficient. They did their job. During the first time, they had to go into more detail. But for the second time, they didn’t. The windows are great. I love them. They are soundproof, sunlight resistant, and very insulated.

We've bought crank-out and bay windows from Renewal by Andersen and the quality is very good. It was a good-sized order -- $45,000 windows for half of the house. The representative was good and they did good work.

The service was impeccable! From the initial sales through installation! Renewal by Andersen takes care of EVERYTHING! And our windows look beautiful!!! The quality and craftsmanship are second to none! We couldn’t be happier!

There were 3 installers that came to the house. I had 3 windows installed and each tech took a window. They were very efficient and knowledgeable. It took 3 1/2 hours to install 2 bedroom windows and 1 big kitchen window. The install looks very professional both inside and out.

I had Andersen builder-grade windows in this house, and Renewal did a good job replacing them. I have 32 windows, so it took them a while, but they had it done in a couple of days. After the windows, I had a three-piece door, a French door, put in. The only issue is the price, because they're very expensive windows and doors, but they're nice and the quality is super.

My 1895 heritage house in Vancouver, BC was heating the outside universe through its leaky windows. I met Jewel at the local fair (PNE) who introduced me to Andersen windows. I signed up to get an estimate to replace 12 sets of double hung windows. Out came Cody with an estimate that was so expensive it blew my socks off. But I went ahead anyway because the product is so awesome. The windows arrived and were installed by an excellent crew. The house is now warm and I have received excellent value from the whole experience. Expensive yes, but worth every penny.

Back in May of 2019, I had a new front and screen door installed. Here it is October and the install is still not completed. The trim had to be redone and my screen door still does not work. I have taken off my job three times to get this done. Paid over $2000. They came today and still do not have a fix for my screen door. This is unacceptable???? I called and was told to contact my salesperson. Sent him an email, no response. Sent a 2d email. My next one is to the BBB and FTC. I want compensation for my inconvenience????

Renewal was right on time for my window replacement and the people who did the installation knew their job and were very professional. My old windows were of the same kind but the ones they put in were better, and they're of very good quality for the cost.

We had Renewal install a front entry door and they did really well. It's pretty expensive, but it's not any more so than the other higher quality doors. It's a quality product, and their installation crew did a really good job. We just had an issue with one sidelight, where the plating on the metal inside wasn't coated properly. So, they had to order a new one, and the installation crew ran up a work order before they left to get that under way. And then, they came out and replaced it five or six weeks later. That was the only issue we had and they took care of it right away.

We just paid our last payment for the replacement of 10 windows and a patio door. $22,000 and after 18month and one service call we were left with four windows which do not lock and seal properly. The service technician wrestled with the windows to lock them. It takes me 5 to 10 minutes to lock the window. The closure latches are poorly aligned and do not engage properly. Setting a appointment was challenge and frustrating. The technician was dismissive and rejected my claims. I was extremely disappointed with the window latch performance and associated response to my complaints. I was a faithful proponent of Anderson Windows. Never again. Joe **, Greenwich, NY 12834.

I was very impressed with the way that the salesman handled the call. I got four sets of replacement windows. The installers were terrific, and I am very impressed with the quality of the windows. They're expensive, but the quality is excellent.

The patio door was installed in February of 2019. I rarely opened it during the winter. I live in Massachusetts. During the summer I was on vacation I used the door very little. Because the bottom lock of the door was installed too low, it damaged the door bottom and the rubber. Since I started using the door later on during the year, I found it out after 3 months after installation. Andersen told me that there is nothing they can do because the door has been installed almost after a year. Andersen does not want to take responsibility of their mistake.

We were doing windows and siding at the same time and I didn't budget enough for windows and siding together. I was about 20 grand off. But RBA was offering 24 months of low payments. Also, the sales rep did an outstanding job of explaining the functionality and the differences of the windows. I decided to go with an independent siding company and we tried to fit their schedule and Renewal was very good at working with us. Once they got in there, they told us that it should take about a week and they were spot-on on that.

I bought Renewal by Andersen in the past and they’ve been very good. This time, I purchased hung windows and the slider. They gave me a window replacement timeline of one day and they did it. The installation was great and it was really very quick.

Unfortunately I am writing my first negative review. I was initially impressed with Andersen's product. The installation process has not been ideal. The fist time someone came out to measure the windows it was done wrong and they and to come back and remeasure. No big deal, it happens. When the second person came out to take measurements he had to leave because of an emergency. That's fine, I get sometimes things come up. In a week he comes back, measures the windows and we are all set. We were told installation would be a one day job. We ordered six windows. The guys arrived at 9am on Saturday and were gone by 4pm. The guys said they were done for the day and someone would call on Monday to set up a time to finish installing. Ok, I can deal with this. (Even though the windows are being installed in my bedroom and my baby's room. I have no privacy and it's hard for my baby to stay asleep when the sunrises in the morning).

We have decided to replace our door and chose this company, entrusted them to deliver the product we are aiming for. We are happy to say that we glad we did. We couldn't be more happier about our new door installed right before our eyes. They did an excellent and immaculate job. The team were just professional from day one from consultation, estimation and installation. They are very friendly and trustworthy. They care about your opinion before they move forward to their project. They took their time and very clean during installation making sure everything was done accordingly. I was there and witnessed their professionalism. They exceeded our expectation. We have no regret choosing this company. Every penny spent was worth it. We love the quality and love our new door. We are extremely satisfied. Highly recommend this company. Thanks again.

I would not recommend Renewal by Andersen. We had a terrible customer service experience - from being reprimanded for a positive survey review, to parts of the install being forgotten, to placing the blame on other employees, it was all awful. For the price of the product - it wasn't worth it. Our slider and window are beautiful, but we do not think the cost and product were worth the insanity we had to put up with, to get them.

The Andersen product is beautiful. There really is a quality difference. We had a large picture window with side casements replaced and a sliding door installed where an existing window was located. The sales approach was well - ‘salesy’ and less than satisfying or ideal. However, once in the hands of our project manager that all changed. He was thorough and communicated everything. He was on site multiple times during our full day install and was personable, genuinely.

We liked the price and the reputation of Renewal by Andersen and we bought a sliding patio door. We had a guy who gave us the price and explained the work to us. He had an associate and she dealt with all of the business end of it as far as the cost. The installation was perfect as well as the quality of the sliding door. They sent out two gentlemen and it was very efficient. They were very polite, nice guys and they did a marvelous job. They completed the installation a week early.

Renewal by Andersen did an excellent job on our windows. I took a chance on them because I liked the quality of the work they said they were gonna do, and they did what they said they would. First, the salesman came out and we talked with him. We got a double hung, a slider and two egress windows. Within two days, they were out to measure the windows. Three days after that, a guy was out to see if there was any lead paint in the windows, and there was. Then about four weeks after that, the windows came in and they said they could install those the next day. They came out and built a shelter around the windows and they installed them all in one day. That was pretty easy and they were ahead of schedule. They were expensive but the quality and the workmanship are there. And I'm hoping the windows last as long as I'm gonna be there.

We went by Renewal by Andersen's reputation and purchased doors and windows for the whole house from them. We ordered sliding glass doors, bedroom windows and a window for the basement, and they are superior quality products. I live on a lake so we have a lot of wind. I had other Andersen windows before, but they were probably 20 to 30 years old and you could feel the wind coming. But standing by the window right now, you don’t feel much at all. Also, their installers were professional and they knew what they were doing. You pay a little more for these windows, but in the long run, their warranty is really good. They send you just a rounded number, though, when the best thing is to see an itemized bill of windows.

When the house was built 29 years ago, we had Andersen windows put in and we’ve been happy with them. But a couple of them lost their seal and we figured it was time to replace them all so we didn’t have to worry anymore. We got double hung windows this time from Renewal by Andersen and our experience with their installation team was good. They showed up, told us what they were gonna do, set things up in the driveway, and we let them do their thing. And they cleaned up everything when they got done and in five hours, they were gone. But I called and complained because one of the windows will only go halfway up. My conversation with their rep was short and sweet, and she said they knew what the problem was. She also told me that they were working on it, but I have not heard anything from them. It’s been at least two months now and I’m very unhappy with what’s going on. I don’t even know who to get ahold of.

From the time Jason demonstrated window replacement by Andersen, to Dennis (did the measurements) to Mike and Justin (installers), I can't say enough about this company. Everyone is nice, professional, prompt and installers were neat, helped with moving furniture, putting curtains back up and left the area neat and tidy. Follow up calls and visit was a pleasure. Have 2 small issues and waiting for resolution. Would highly recommend Renewal by Andersen.

At first, the overall experience was going smoothly. Had the sales rep visit for a consultation. My spouse was not able to make the appointment, so we called him into the meeting to go over everything. We left thinking we had signed up for a financing plan with $0 down/0% interest in the first year. The installers team was fantastic and we are happy with the product. On feedback about the installation is that a handle was not included in one of the windows, so I'll need to make arrangements to take off work for the piece to be installed.

I wanted to have quality windows and make sure that the windows were really good. I didn’t want to have to chance on it, which was why I went with Renewal by Andersen. We did the whole house except the basement windows. We did nine and then the slider. I was worried about how long the house would be open, but the reps did the installation quickly and I was impressed. They sealed it back and cleaned up. You couldn’t even tell they were there by the time it was all done. Any time you do the windows in your house, it’s a pricey affair but you got to make sure that you want to get the right people and we did that.

We purchased Renewal by Andersen double hung windows. Best company ever!! The products are superior, the entire staff was so dedicated to our needs, and the installers are highly professional!

Our daughter-in-law got Andersen and we decided we would do that too. They replaced our front window and they did a very good job. So, we were pleased with it. When we decided to replace the door to the deck, we called them and they came out. We had a little problem with the patio door and they seemed to take a little while to come out, but they finally came out and fixed it. It has been fine ever since and my husband and I agree that it’s a very good quality door.

Renewal by Andersen is one of the few that could do windows that are vinyl outside and wood inside. The two guys who did the replacement for us were absolutely incredible. The windows didn’t quite fit as planned so they had to maneuver things and they were exceptional. They really bent over backwards to make sure that we were happy. We’re also very pleased with the quality of the product, and so is everybody else who looks at it. Plus, Renewal by Andersen was right on time with everything.

I’ve always used Andersen Windows for my house. I usually build my own houses, but I had my knee replaced and this time I couldn’t do it. So, I hired Renewal by Andersen to install the hopper window for my kitchen that I bought from them. Initially, they gave me my options. But I had seen that hopper window before and that was on a fairly new project that Renewal by Andersen had. I really like the window and since we just bought this older house, which needs a lot of work, we decided to get that. Their reps were very professional and they did really well. The window is too expensive but they did what they said they were gonna do and I’m happy with the work.

Mike was our installer both times. Once a few years ago when we had windows replaced and again yesterday with our new door wall. He was very professional, knowledgeable and very very clean. Absolutely love the windows and Door wall. Thank you RBA!!!

Everything went great with our experience with Renewal by Andersen. Great installation and great quality. We loved the doorwall. David, the sales rep, was great too.

Everyone involved was efficient and kept me informed during the process. I chose the type of window and did financing the day I got the quote. Maybe a week later someone comes to really measure and check the window space. A couple days later someone called to tell me they put my order in to the Anderson factory in Wisconsin and they’d be calling to tell me when the windows will be made. I think they called a couple weeks later to say that they were now being made. Then they called to say they’re going to receive them in my area at whatever place they get store them, it was a Monday also gave me the date they could install, which worked out great for me. The entire process was good, and the install went smoothly. They were really master installers and I had no worries that day. My windows are beautiful and I will have more put in next year.

My wife and I purchased 5 windows through the Renewal by Andersen team of Northeast PA., and they were able to set up the financing easily. The whole process, starting with the consultation visit, having two employees measure the windows two different times to double check the measurements before making the windows, the installation which is all done from outside, so there is no disruption inside the home, and after all installation work is done, everything is cleaned up so well, you couldn’t tell that there was any work done. Then, a few weeks after installation, a Customer Experience Representative will do a final walkthrough to inspect the job and make sure there are no questions or issues. The Renewal by Andersen team did an excellent job, and my wife and I are very pleased.

We are very happy with the professionalism Adam and Dan showed while installing windows on the second floor. They paid attention to each detail to install the windows even when the surface was inclined. The way they installed the new windows look perfect hiding the imperfections of the house. Their work is very clean, making sure they clean after them and leave the place as it was in the beginning. They were very careful with the garden around the house while removing the old windows. We are very happy with the experience and look forward to hire Renewal by Andersen for future projects. This was our second project with Renewal by Andersen.

From Day one when Cody ** and Austin ** came to install our new windows we found them to be very pleasant and would answer any questions we would ask about our windows. Can l adopt them? Lol just kidding. They were great right up to the end. They showed us how easy it was to open and close and remove the new windows. l give them 5 stars. Outstanding and job well done guys. Am so pleased with the outcome. Thanks Cody and Austin.

The windows that I got from Renewal by Andersen are great and I’m happy with them. I liked the quality of their windows, so I purchased two indoor, a kitchen window, a bedroom window, and 10 windows on my back porch from them. But they put in the glass door to my back porch to go along with the windows and the mechanism on the door broke within the first 24 hours. My install was in August then I had a guy come out to look at the door to fix it, and he said he was gonna order a part. And the door just isn't the quality that I wanted it to be.

I'm so happy I went with Renewal by Andersen. Initially I was going with Home Depot through their Home Services Division for Andersen windows, however, my rep did not adequately address my concerns and didn't respond to me on two occasions. In fact, Home depot did me a favor because that's when I contacted Renewal. I absolutely LOVE my windows! I could not have bought better windows. And the increase in price was nominal. Thank you for a wonderful product and experience! Keep up the excellent work!

Our new windows are better than expected, and we are very happy with our purchase. Our salesman, Matt, was very clear and made sure we knew everything we needed to know about the process. He even stopped by after the job was completed to check the work. Edward and his team did a wonderful job installing, and left the house and property spotless. Highly recommend!

The Renewal by Andersen sales guy was good enough that it sold me $100,000 worth of contracts. He assigned the contractor in one day and the installation was excellent.

I was extremely impressed from start to finish with Renewal by Anderson. My husband doesn't trust anyone to work on our house. He was so impressed with the installation team that he was SPEECHLESS. That never happens. The new windows and workmanship was beyond our expectations.

I’m a repeat customer of Renewal by Andersen. I purchased two sliding doors and four windows this time and they completed the installation within the timeline. The representative was great, and the guys that installed were good too. I’m very happy with the quality.

I bought this house three years ago and needed to replace about 10 windows upstairs and four downstairs, and I did it in two moves. So far, life is good. I got top-of-the-line windows and the quality is nice. The installers fulfilled the timeline.

We replaced an 8 foot tall Atrium door that was about 30 years old and had some rot. Everyone from Andersen was extremely courteous and friendly, but except for the installer, quite useless. You would think this was the first sliding door they ever built and installed. Very personable salesman explained all our choices, and helped select a door. It would take six weeks to make and deliver the door, but that was not a problem.

I had several windows installed in my home. From the initial sales thru installation, Andersen staff were courteous, polite and very professional. Installation was a breeze and the crew took extra care to leave the home in impeccable shape. They showed up on time, and took the time to answer all my questions. They were polite, professional, knowledgeable and very focused on customer service. The product is excellent and my experience was equally excellent.

I purchased double-hung windows from Renewal by Andersen and I’ve been very pleased with them. The quality is great. It’s excellent. I can’t complain. They told me how long it would take to deliver the new windows because they had to be built. And it would take a day to install them once they come to get everything organized. Everything was very timely. My experience with the installation team was excellent as well. They were right on time. Each and every one of them had assigned jobs, and they did their job while other people were tearing things down, or uninstalling the current windows.

We have finally replaced our last four exterior doors. This marks a ten-year incremental effort during which we have replaced all of the original 28 windows and six doors on our 28-year old house. Andersen Renewal makes a superlative product unmatched for its engineering, materials, functionality, beauty, and warranty. All that would be lost were they not equally focused on an installation process that's a wonder to behold. We are so glad that we went "top drawer," added value to our property, improved energy efficiency and can enjoy the benefits of great windows and doors -- things we use every day! I wish we had had the builder use Andersen.

I knew that Renewal by Andersen is a well known company, so I purchased double hung windows from them. Their reps were good and very helpful. They were able to get me with someone to come out for a home visit and show me the products that they had. And during the installation, they made sure there was no dust and they cleaned up after themselves. Everything that they were supposed to do, they did. The windows are really good quality, too. They were a little bit on the pricier side though. I’ve gotten quotes after the fact and I saw some were a little cheaper. But you’re paying for what you get and if you want good quality windows, you have to pay for them as well.

My husband and I replaced 11 windows in our 1920s home. All the windows are beautiful cosmetically, they allow cold air to sleep in. We live in Minnesota and it's vitally important to have energy efficient windows. We have had the Anderson by renewal team out multiple times, at least 10 times with no resolution. I just would like to save somebody else the very expensive heartache that we experienced. There is no guarantee on these windows. They cannot fix our windows. I don't know if they were measured wrong? They sure if that's not the case. I'm sitting on my couch in October and the weather is getting colder. The drops are back. We have to sit on our couch wrapped in blankets every winter. I do not recommend that you go with this company. Run from this company!

I had 4 of my Andersen windows replaced through Renewal by Andersen given how they were gonna put those in and the price. My salesman was easy to work with and was very friendly. I had a good rapport with him. The two guys that were here for installation were very detail-oriented and did a really good job. They were pretty persnickety about how they put the windows in, which was really good. It took them a whole day to put those in. That was at the end of July, and it was pretty much right on schedule from the time we signed the contract to when it was getting ordered, scheduled the people come out, took final measurements and put them in. My new windows are different from the existing ones in the house now, but I like the style I got. We'll just have to see how they perform in the Minnesota winter here, as far as being warmer than the ones that were taken out. But so far, I'm very happy with it, and I might change some more out.

False Sales Pitch. I bought 8 very expensive windows for my home from Renewal thinking there was vent locks on them but they don't have them. My old windows all had those locks on them. I would never replaced those old windows with the new windows. Now they are trying charge me for those vent locks These windows are waste of money. Now I can't leave my windows open. Renewal should tell their customers that there is a extra charge for those vent locks. I will not recommend this company to anyone.

First of all I love my new windows...but...they are very heavy. They are hard to open. I am a senior citizen and do not have much strength in my hands. I tried to make the windows open up to the "wash the other side" position and it was impossible because they are so heavy. I just thought I should mention something for other seniors living alone. Besides that the windows keep my home very warm in the winter.

The double hung windows I got from Renewal are quality windows and they also have the financing plan. It’s a complete job where I don’t have to do anything, but stand or whatever. The salesperson was really nice, took the time, showed me everything, helped with different options and gave me a cost and it was good. The installers were a little late one morning, but it was on a Monday so they had to go get their truck and stuff. They were good, very polite and clean. There was a little foam splatter on some of my furniture, but not too bad. I like the windows. But I had a little moisture on the windows already and I was kinda surprised about that. They’re also a little overpriced. I’d recommend them, though. But if they were just a little bit cheaper, more people would probably get them.

I got a patio door from Renewal by Andersen after a recommendation from a friend. Everything worked fine. The sales person came in, looked everything over and said, “Here’s what we should do, and we'll get it ordered and we'll go from there." They did a nice job. And if the door holds up the way it is, they may get a chance to do some more next year.

Our experience with Renewal by Andersen went very well. So far, the quality of the new windows is good. The team at Renewal by Anderson was very good too.

I heard of Renewal by Andersen’s quality windows but I bought sliding doors. The rep was friendly and professional. He was very good and got to the point, which I prefer. The installation guys were very thorough, and they kept busy and cleaned up each time that they came out. The order took six weeks and the quality is very high end.

We’d heard good things about Andersen and wanted something that would be beneficial for us. We got six slider windows and they told us it would be six weeks, and they called us in two. We were very surprised since we weren’t ready. But the rep was very nice, and so was the contact person. They called to make sure that everything was set up on time. It worked out very well and we were very pleased. Also, the installers cleaned up after themselves. I didn’t have to do anything. Before I knew it, the windows were in. When they’re completely closed, it’s quiet as can be. You can’t hear anything. They’re the upstairs bedroom windows so it’s working out perfect.

My wife was very happy with Renewal by Andersen. Everybody was great and the windows are good. They let in a lot more light than I had before ‘cause we changed the kind of window it was. It was a regular before and now, it’s a full window.

We purchased 2 doors and a matching storm door from Renewal by Andersen of Central Florida. The in-home design consultant, Darren **, stated that the doors were to be custom-built for our home and that all work including installation was to be done by in-house personnel. That was his selling point which he emphasized numerous times. Quality Custom in-house construction and installation. We were convinced by that statement and entered into a contract paying half of the cost upfront. It took 3 months for the doors to be made and this was expected as per contract. What was not expected was another 2 week set back because they didn't have the parts after they had given us a date for Installation. Installation as per contract was to take 1-2 days.

I’ve had Andersen before, but they were the original so they were almost 60 years old. I figured it was time for a change. I got two picture windows, one was six feet and the other was five. They told me they’d have it done in one day and they did. I left them alone and they did their job, and everything looked good to me. They worked out pretty much according to the timeframe, so I was happy. So far, everything seems good.

Hello, upfront we ordered windows and were told it would take 3 months before install. Payments start immediately. At three months we get a call for scheduling our install, but on that day no one shows up or calls. When I call to find out what is happening they need to get back to me. Two days later I call back to only be told someone will call me. The next day they call me back and set up install. On install day we ordered 8 windows and they only have 7. No one seems to have an answer about the 8th window. I have called twice and they tell me someone will call (they never do). The installers said someone will call. I’m wondering if they expect to be paid for a job not done? I would suggest going with a different window company, their windows are good but at what cost. No one has a good enough product to be able to treat their customers this way!

My husband does his homework, and we checked with other window retailers. We liked Renewal by Andersen because they’re well-known, and I’ve never heard anything bad about them. And we thought we’d have somebody come out. We told him the problems that we had, and we didn’t wanna go too high in money because we’re seniors. He was very knowledgeable and guided us the way. He said that he would do it. And so, we trusted him. Their rep wasn’t pushy and was really nice, and that’s the main thing. I don’t care how good a product is, if you’ve got somebody pushy, then you think, “Well, I’m not sure about that.”

From sales to final measure to installation. Thank you Renewal by Andersen. Craig, Jim, Vasyl and the crew, were all professional and courteous. The windows look beautiful. Thank you all for the great job.

Renewal by Andersen had oak interior where others only had pine so I went with them and ended up buying casement windows. Their sales reps were great. I’ve had a couple of small problems with the windows and they’ve been attentive. For example, I can’t get one of the screens out of the windows, and the guy is actually coming over on Tuesday. He’s gonna order some new screens for me, free of charge. The installation of the windows was very good too. The were out for two days. A two-man crew was out for two days for half of the windows which are kind of the smaller windows, and for the large bay windows, a larger crew came the next day to put those. They let me sit and watch how they do it. They put all the insulation in and took the time to level everything, and made sure the windows went in square. The windows are absolutely gorgeous.

Renewal by Andersen said it would take a day and half to two full days to install five windows for one room, and they were right on the money. The installers were very good and meticulous. Overall, I'm very satisfied with my windows. But next time they're in the area, they better pick up their sign.

I bought some windows from another company 17 years ago as well as three of my neighbors and none of them complained about it. I found out Renewal by Andersen was the same company and I was very happy. One of my neighbors asked me about the door if it was a little difficult to open and I said I thought so. She called and Renewal by Andersen came back four days later to fix it. They put a new screen door for her and they didn’t charge her, which was what I liked about it. They stand behind their work and when you call them, they won't give you the runaround.

Chad and Zach did a superb job installing three windows at our home in Stevens Point, WI. Their professionalism, courtesy, and hard work were amazing. The windows look great, and I consider it to be an important investment in our home. Thanks! James **

First off we were sold with Andersen windows from when we first got the demonstration. It was a fabulous demonstration. The windows are absolutely beautiful. I feel secure with them. They are very strong. And easy to open and shut. Can’t wait to get the rest of my house done and the convenience of financing is absolutely perfect.

I got roll-out windows and a small push-out window from Renewal by Andersen. The installation crew was very good and they put the windows in in a day or so.

Excellent from sales to installation! We replaced all 17 windows in our 34 year old house. The windows were measured and manufactured to fit all openings. They sent 2 big trucks out with a crew of 5 per truck. They started at 6:30 am and were finished by 2:30 pm. All the workmen were professional and it was fascinating to watch them work. That was at 3 weeks ago and the windows look great. Our AC runs less and all rooms take less AC to regulate the temperature. We do not hear outside noises now unless we have the windows open.

Would love to give them a zero!! My husband and I have a 70's house with original Andersen windows. I stopped at a local festival and signed up to get a quote. I called to confirm the appointment and was told that if both people cannot be attendance they will not even offer a quote. What a waste of time! Clearly we will not be buying Andersen windows!

My wife and I just had two sets of sliding glass patio doors installed for right around 15K. Everything went well; the doors seem excellent (time will tell!). They are argon-filled double pane low-e glass. Our patio does not get a great deal of sun but is, of course, exposed to cold in the winter, so we look forward to the benefits. I would have given a five-star review, esp. with Andersen's local choice of installation crew, who were pleasant to work with and did a good job. The only bittersweet part was their upfront salesperson.

My experience with Renewal by Andersen has been really good for the most part. The techs who came out to install were great. The windows are beautiful, however, they sent the wrong kitchen window and they were supposed to swap out the hardware. As soon as they came and swapped out, they had half the window with the right hardware but the other half of the window still has the wrong hardware and it’s unordered. We upgraded the hardware with the brushed nickel and then we added the window at the end. We told them that we upgraded the hardware, but they said the window would be standard, which is the brown-looking hardware. The first install was at the end of June and we’re still waiting for them to come back and replace that. They said it was gonna be done, 1-2-3, but we’re now past the middle of September.

This is strictly on the sales experience. The sales rep that came to my house was very personable and professional. He wanted to provide his spiel on the windows and what separates Andersen in the market. I explained that I was looking to replace 7 windows. He asked if I wanted to hear finance options. I said no, not right now as it depended on the cost of the windows. He then stated that if I were going to base my criteria strictly on cost then he was going to be the most expensive and that it probably wouldn't be a good fit.

Years ago, we had a sliding glass door installed by Renewal by Andersen. Recently, I had a picture window installed as well. We knew that we'd get good quality work done by choosing them. They said the installation would take two days and it was done in two days. There were two side windows and the picture window. Additionally, they had to build out. Thus far, the quality of the windows has been good and I'm very happy with them. I'd tell anyone who asks to use Renewal by Andersen.

We were pleased with Renewal by Andersen Company from the start. Eric ** was our sales Representative, and he was great to deal with, absolutely no pressure. Tania was our Concierge. She did a wonderful job of keeping in contact with us about everything from start to finish. Anthony ** was the installer. He and his helper did a fantastic job. They cleaned up everything when they got done. All I had to do is put the drapes back up.

We were extremely pleased with everyone involved from beginning to end. First of all our salesperson, Rick was a joy to work with. He felt like a friend from the moment he walked through our front door, he was extremely efficient with helping us choose what best fit our needs which was really appreciated as we had 15 windows and our back sliding glass door all in need of replacement. He also worked diligently with our HOA to get approval for our replacement windows as they were completely different from the ones we had when applying for an approval, Rick went above and beyond and was extremely professional and hard working to get the approval we needed. The Men who came to install our windows and back door were professional and really hard working and everything was completed within the two days as promised. The entire experience was completely stress free and we love our new windows and our back door.

As I had a previous experience with Renewal by Andersen, I went with them again and purchased their Renewal series windows. The rep had very good professionalism and knowledge of the product, and we had a very good interaction. The actual replacement took a day and everything was on time. They kept things clean and it was a quick and very efficient installation. The quality of the windows seem great as well. Overall, it was a good experience, the price was what we expected, and everything happened as we were told it would.

Dan and Darrell did a 3 day install at my house Sept. 9-11. They showed up 5 minutes early every day and worked with incredible efficiency all three days. Each day the areas they worked were cleaner than would they started, including my garage floor! They also communicated with us each step of the way. The installation went flawlessly and looks great!

Updated on 09/30/2019: Renewal by Andersen has sent out install crews 4 times. Last was 9/28. Left without completing install again. Need to return for 5th time! Basic 6 foot slider install. Inexperienced installers for very very high priced windows and doors. I have lost 2 days of work and three Saturday mornings to their incomplete install. There comment is “Sorry for the inconvenience.“ They are a mess. Stay away!

We had a patio door and casement windows from Renewal by Andersen. The rep was very detailed and he gave us a complete picture, and we had an excellent interaction. I was given a timeline on how long the installation would take. When the guys came out to do the install, it was very well done. It was very quick and neat too. The quality of the windows was the best and that’s why we picked them. I'm satisfied in my experience with Renewal.

In April we ordered $20,000 dollars worth of windows from Anchorage Renewal by Anderson. The windows were installed at the end of June. At the installation they put in a damaged piece of window trim. I stated I was not happy with the defective piece and wanted it replaced. In the beginning of Aug I took of work and they came out with the wrong repair order (nothing to do with the window trim). Then was told I needed to give them information on what needed to be replaced! Two of their techs (the initial installation tech and the second tech from the wasted visit) had already taken pictures and put the product number in their system to order. At that point they told me the part was ordered.

Updated 09/22/2019: This is the second review I am writing on this experience. After 6 months waiting on a part I wrote a review here... the following week I was notified that the replacement part was to arrive on the 12th of September. On the 16th I called to see when the part that was received last week would be installed. Why am I not surprised.... they told me it was on BACK ORDER. I can't wait to hear the next excuse.

The Installers were Great!! Chino and Irving were punctual, pleasant to work with and very efficient. They completed the job in half the time I thought and looks perfect. Highly recommend! Only negative was the wait- wish I could have got the window sooner.

I have a rental that is an older home. I am doing a remodel in preparation to sell the property. I would like all of the windows replaced and they will need to be custom ordered. I contacted Andersen windows and spoke with Pamela ** and was told that since it is not my primary residence I wouldn’t want their windows, so no need for them to even come out. She said that I should just call someone else. I then read some of the reviews and thought maybe she was doing me a favor. I don’t know how a company can stay in business with this type of approach. After that conversation I will never use this company's service, I can now only imagine the incompetence that they might bring to a job.

A most disappointing experience. 3 different salesmen/measurers came by over a period of several weeks. Eventually made a proposal, we paid one-third down payment, they promised to do the job, guaranteed they could. After another pause, we were abruptly told they would withdraw -- apparently uncertain if they could in fact do the necessary repair work (Renewal by Andersen may be good at ordering windows from the Andersen factory, but not so confident they can do anything else). Check for refund took some time in coming; they needed regular prompting. Wasted a good part of the summer (5 weeks delay). We recommend you find a reliable local builder to install an Andersen (or any other) window. We did. Customer in Massachusetts.

Renewal by Andersen has been around forever, and so we opted to work with them. Our rep was polite and friendly. He showed us their product and told us all about it. He also answered all our questions. We went for the double-hung windows, and they completed the installation within the timeline that they provided. And so far, we like the product.

Updated on 10/04/2019: After finally getting someone out to repair 6 of 8 windows my original complaint about customer service is resolved hopefully. Just have little confidence in the long term life of the windows with issue after only 20 months in service.The next rain storm will be the final test of the fix.

In 2018 my home was appraised for new windows by this firm. The cost, based on my last experience over $13,000, was outrageous. Since that time, until recently I was receiving mailings and emails pushing their windows. A few months ago, I received another quote from Window World and purchased their window for a third of the Andersen cost. Now I am getting mails every week. And sometimes two or three emails a day. And every time I block one email address, another address is used. In fact today, 8/25/19 I have received two spam emails in less than seven hours. I have called the Austin, Texas location and emailed to stop with the junk mail with no resolution. Enough. Stop the spam.

First let me say I decided to utilize Renewal by Andersen services and products because of their premium Windows reviews, customer service, and expertise with installation. Unfortunately I have been very disappointed with the installation on the outside of my home. Large gaps were left on the top of each window and raw wood was cracked and exposed. I took several pictures and spoke with several customer service representatives on multiple occasions but still no resolution and it has been over 3 months since my install date.

Well first we called and got an appointment for an estimate. They came out within a week, on time and ready to give us an estimate based on what we needed done and also gave us some ballpark ideas on future projects. The person was nice and I felt comfortable asking him questions. After we made a down payment and the windows came in they set up an appointment for install. We ended up needing to change it a few times on our end due to another project (driveway issues). They did not give us any problems and on the day we scheduled they came out on time.

Wish I had read reviews prior - I had 2 friends who had great results with their windows and did not look deeper into the outfit. The door design allowed for inadequate opening of the slider. For this much $ they should have easily been able to cut the bumper and plug in an exterior door handle that would add 3.5" more to the opening width. They came out said "this is the window you bought - here look at the contract! If you modify the window in any way the warranty is VOID!"

Kyle came to our home prepared for any questions we could throw at him. The sample product and demonstration in keeping the heat out (a necessity in Arizona) is what sold us. Having worked for a window manufacturing company in the past I knew what to ask from the casement to the frame to the type of glasses and process they used to make the custom windows.

I filled out a ticket at the fair to win new windows. I told him I didn't want anyone calling for a 2 hour consultation. They called anyway. I told them again I did not wish to have an estimate at this time. Now I'm getting 2 hang up calls per day from this company. I pick up, hear a woman talking and then the call ends, or they wait till I say hello. This is even coming from other states: 651-419-0940, 503-388-4998, and 734-407-7554. CALLER ID SAYS "RENEWAL BY ANDERSEN". I WANT THIS TO STOP!

We had a fine experience with Renewal by Andersen. It is a quality window. We purchased sliders, and we installed them at the end of May. We didn’t have a problem from beginning to end and we were very satisfied with the whole job. It was a pretty good deal.

Immediately after installation we notice the new metal door was buckling in the corner of the window in the door, almost like someone tightened a screw too much. We had Andersen take a look. They assured us we dented the door. A year later we noticed the door buckled in the same spot on the outside of the door, an identical instance of the corner by the window caving in. We had an Andersen technician come out to assess the door again, and this time he agreed the door had a manufacturing flaw given the unusual similarities in how the door warped around the window edges.

The products are exceptional and definitely transformed our home to a more modern, clean, and efficient look; but we would be remiss if we didn't comment on the professionalism and efficiency of the three installers who were at our home for two days. They were so knowledgeable and efficient and wonderful to get along with that we would DEFINITELY recommend Renewal by Andersen to our friends and/or family. Thanks for a job well done -- which isn't very common these days.

I received a quote from Renewal By Anderson today. It was insanely expensive. Two windows after supposedly good discounts was $5500 and 4 windows was $8000. This is just out of the range of reality. I can go by top of the line Anderson windows regular install windows for 1/3 this number (which my sales person agreed was true). Replacement windows are supposed to less expensive. I found it disturbing that he tried to tell me that their replacement windows are better than the original product. I guess people pay these crazy prices, but I think everyone needs to do more research. All this was a waste of time. I will look for a quality less expensive option.

I would not recommend Renewal by Andersen. We had trouble from the day of the installation. One window was installed incorrectly and during the heavy rains one window had a massive leak because the window was installed improperly. When Andersen returned to fix the leak they told us we had to buy a different window because to fix the leak they needed to do additional framing which would cost several thousand dollars more. After standing our ground Andersen came up with a solution so we did not have to purchase a new window. Problem solved but very stressful.

Renewal by Andersen is good quality, and we had them for replacement. I got the long panes, the roll-out, crank-out. One was two panes, and it was about a little over 3 feet by 5 feet, and the other one was about 4 feet by 5 feet. The installation was good and they clean after themselves very well. I’ve been satisfied with everything that’s been put in, but I have a window that cracked because of stress. It was one that was put in prior to these last two. Other than that, everything was fine.

December 2018 - we called & met with Renewal by Andersen. After looking at some other vendors we decided on Renewal by Andersen and solidified our agreement in December 2018. All of the guys that came into our home were wonderful, respectful & friendly. Initially all of the appointments are kept on time; I am prepared breakfast on occasion for them. Then happen the breakdown. They replaced three windows and one sliding glass door, however they never did the finish work so there was gaping areas around the windows and around the sliding glass door.

Professional, well organized, easy understanding of product and ordering process, make payments - they have different plans, frequent calls to make sure of your availability, same team assigned to you each time you need windows replaced. Fast and complete installation. Clean up? You can’t tell they were here!! Installers are extremely friendly, hardworking, and on time! All around fantastic company and employees!! Love my windows and see you next year for more replacements!!

My window installation failed inspection on March 26th 2019, and I have been contacting the company ever since, now 5 months after. Please look into a different company instead, I regret paying off my project before completion. My window frames were left with cracks and hard wood floors with scratches. I will never recommend them, please save your money.

Very professional from sales call to follow up. Only replaced 3 windows due to the price. I will be getting more done in the future. As with everything you get what you pay for. I believe the quality is top of the line and the work from start to finish was first rate.

We spoke with the guy that gave us the estimate. On the TV advertisement Renewal says, “We’re not pushy,” but they were very pushy. I turned the guy away but later on, we called him back. I purchased the long windows, got them done in the house and they're great. We have a contemporary house and the windows are the ones that crank out. Not one of the installers was from the United States but they did an incredible job. I also had two windows done on the garage but by another company and when I looked at it, I almost spent as much on the windows in the garage than I did in the house.

In 2015 Renewal by Andersen quoted a 3 section replacement window 75.2% higher than another nationally-known brand and so, we naturally went with the other installer and manufacturer. Over the past weekend, Renewal by Andersen had a sales rep at the local hardware store and although I said we were all set, he continued to make a sales pitch. Walking away I said "they're too expensive" and his reply - "not for everyone"!!

Got French doors for my basement. Was told I get screens and didn't get them right away. Finally they said, "O yeah you do." It was in my contract. Now I call and told them the doors are rubbing. Never got a call back until I called and said, "Now I have a chip out of one door." If someone would have responded to my first call it wouldn't have gone this far. I don't even have them in a year. No one wants to get back to me as of when this will be fixed. I was told 3 times now. "I'll call you at the end of the week." What week I would like to know. Paying 13,000 for a door that Renewal by Andersen can't stand behind what they say.

The rep we dealt with was perfectly fine, too. We had two sliding patio doors installed. Renewal by Andersen told us there would be a certain number of weeks when the doors would be in. But then, they ended up calling and saying something happened. I don't know if the doors got back ordered or they had some scheduling issues, but then they had to push us off for a couple of weeks, and we scheduled the installation. So, the installation ended up a couple of weeks later than we originally had planned.

From sales to installation and everyone in between...perfection! One of the best companies we’ve dealt with in a long time. Professional, knowledgeable, kind, caring, respectful and willing to go out of their way to help in any way. Great work and clean. Thank you to all and keep up the good work.

I had Renewal by Andersen two years ago and I called them again recently for a window replacement. Their rep was very nice and polite. The window replacement took was just one day. The installers came and introduced themselves. They then started downstairs in the living room and went accordingly up-up and down-down. The quality of the window is very good. When I close it up, I cannot hear much from the outside. I am quite satisfied.

This issue was resolved quickly and efficiently.

Dana & Crew worked tirelessly for 2 weeks thru hot and humid/pouring rain not missing a beat. We had 36 new windows installed in our home and the Crew were very professional, courteous and tidy. It was a big job that they finished on to time and we couldn’t be happier with our windows from Renewal by Andersen and Dana & Crew as the installers. Many thanks. The **

We like Andersen. Their reps were all friendly and great. We did half of our house with them about two years ago and now, we did the second half. The first project two years ago was the back half of the house, and it was all kinds of windows. And the second project, which is just recently, was the front half but also different kinds of windows. So, we have our whole house now done by them. We wouldn’t have ordered if they weren’t fantastic. Both projects took only one day each, and the people who were here to install did a good job. They were very fast and efficient.

We love our new doors. The Workmanship in the doors was flawless and we can already feel the differences in insulation. The installers were professional and did a great job. They left the place spotless. I would use them again anytime.

I had my windows installed 5/21/2019. First of all I’m a single mother, and I wasn’t informed that contractors was coming to my home w/a different name advertised on their shirt. I had other contractors coming and walking through my house that wasn’t working on the job. Just coming to see the head guy in charge of the other company (safety issues). The windows that they took off of my house was kept overnight in my yard w/o my notification. A bag of trash was left in my master bedroom overnight, filthy blinds was put on my toddler bed, my furniture wasn’t put back in place.

I came across them at the flower show and simply wanted a little information. For the last 5 months they have been hounding me non-stop by calling. I explained I only needed info which I received from website and not to call me again. But they have had complete disregard for my request. They call every other week, all times of day, left hand doesn’t know what right hand is doing. They even called me when I was traveling internationally and cost me money. Do not do business with a desperate company that can’t even respect, follow or have a tracking system for an inquiry. If this is how they handle phone calls, I can’t I imagine how they process the actual order.

In January 2019 we replaced all of our main floor and upper level windows and installed a sliding glass door where we had French doors. More that 43k later, we have pretty windows during the day, but about a third of our evenings and early mornings we can't see out of the windows because they are fogged up so badly with condensation on the outside of the windows. ALL of the windows. Also appears that there is sticker residue on a couple of the windows. Andersen has been out twice to "clean" the windows, stating that there may be a film on them that was not removed properly.

Our experience with RBA has been the ultimate worst ever and we have renovated two homes so this review is being stated, not lightly and with experience with many contractors & companies over the past 12 years. Our windows were ordered in November and after we placed the order the salesperson never actually placed the order. When we tried to cancel we were told that we had already been charged 1/2 the amount and it was non-refundable. When I told them to hold on to ordering so that I could see what the financing company had to say they went ahead and ordered the windows.

Good company to deal with. High quality product. Installers were very knowledgeable about the products. They kept my house very clean, laying drop clothes and vacuuming my rug. Gave us a little demo on how to tilt in the windows for cleaning. Stressless process from start to finish.

I did not research the prices as I should have as there was a confluence of distractions in my life at the time of purchase. The sales person said that they would be slightly higher than Home Depot. Once I got settled, I went to Home Depot to compare the same door which was the Frenchwood 400 series. Home Depot priced out the same door with install for 3500.00 dollars less. On top of that, I was led to believe that the installers from Andersen were badged employees, and they are not. Good thing I did not close on a second door that I have and the 36 windows that I was considering doing with them. I will never buy a door or window from this company again. I will go with another company and get more value for my money.

I contacted you a few weeks ago, initially you could not find my bill but did I explained price and quality complaints, etc. I thank you. The owner did get in touch with me. I thought we had come to a possible solution but they have not called back in now over 2 weeks, this is what I am talking about. They always have to talk to this one and that one even though he was the owner. Poor everything. Vinny

Yesterday we had our 7th, 8th, 9th & 10th windows installed by Andersen. We have been replacing them over the past 4 yrs. Our big plate glass picture windows were the last to go. Now they are real functional windows. It was quite a job also. The installers worked 2 days from 8:30am-7:30pm. My wife couldn't get them to stop for lunch. Like our past 3 installations, these guys were terrific. Courteous and polite and oh so knowledgeable. They took such care of our house and cleaned up better than I would have. I wish they'd left the advertising sign in the yard when the job was finished. I'd love for neighbors to ask about the windows & the job. Our whole house is now Renewal by Andersen "equipped". Thanks for a quality product and great folks to work with.

Disappointing experience from a company with such a good reputation. They forced out the wrong window and when I pointed this out, they just hammered the damaged window back into place as if it was just business as usual. No apologies or offer of compensation. They also damaged a Cable TV line and it took them weeks to make this simple repair. As far as the product, they still use the old so called "lick and stick" trim that many other companies don't use any more. It has only been a month and it is already warped and peeling off and so our brand new windows looks like they are many years old! I should have done more research but I just figured what could go wrong with Andersen, a company with such a good reputation!

Renewal by Andersen is a reputable company and I liked the way that the windows are made. The interactions with the rep were very good and during the installation process, the installers gave me a timeline and they came in on time. They started doing their thing, let me know that they would be in my way and they did it in a day. They were very professional. I had two small double-hung windows with a big picture window in between the first time I had Renewal by Andersen. I had that all replaced with one big window that has two sliders, one in each end. This last time, I had them design a kitchen window for me because I had two double-hung windows there, and they didn't work very well. It was so bad that I broke one of the windows. They designed one and put that in, and four double-hungs, two in each bedroom. I’ll have more down the line and I would recommend Renewal by Andersen to anybody.

The Renewal by Andersen team, from beginning to end were a pleasure to work with and speak with about our replacement window needs and expectations. The window was installed today. Our installers respected both us and our home. The window is beautiful. When the job was completed the work areas inside and outside were cleaned up of any debris and we were thanked for choosing RBA. Well done and thank you so much.

We ordered three windows and one set of French doors. Upon delivery, we found that two windows had defective glass and the French doors had defective frames. When the replacements finally arrived we had one window with defective glass and the doors still had the same frame defects. We were told this is a known defect from the factory. We got the window replaced and the defective frames repaired. However, when all was said and done we still didn't really have a finished installation. The inside trim was unfinished wood with gaps between trim and drywall. The outside was roughly trimmed with unfinished pine and a lot of caulk, with jagged metal on one joint. At this point I elected to finish the job myself. Also, after all the delays the customer feedback form had expired and they wouldn't provide another one. Considering the cost of the project I was very disappointed.

First, the installers scratched up the frame around the screens on one of the windows which I'm still waiting to get replaced. Second, now there's a seam that's opened up on one of the windows where it attaches to the frame inside in the kitchen. I paid a lot of money for these windows which I thought were top of the line and so far I am not impressed. I expected better than this especially for the price I paid. And I am concerned that this will happen to the rest of the windows that were installed.

Renewal by Andersen put windows in the back of my house and they made a very positive difference. When I went to redo the kitchen, I used them again. I got two kitchen windows from them this time. The installers were very professional. They did really good work and cleaned up after themselves. They were very work-oriented and there was not a lot of socializing. They even brought their own water and everything. They met the expected timeline too. I would have liked to have had the work done faster but it was worth the wait. Living in Arizona, the windows are wonderful. Renewal is worth the investment.

Renewal by Andersen had a promotion and it was buy one, get one window at 40% off. When I called them, it turned out that it wasn’t exactly that, but it was still a good deal. It was also easy to schedule someone who would come out and take a look. The whole process was incredible and I was super impressed. The guy who came out was very knowledgeable, really friendly and very respectful. He told me how much it would cost. Then he scheduled the guy to come out and do the measuring and all the other stuff. And that guy was fantastic. They offered to give me another percent off if I signed that day, which I did. I was already gonna go with it if it came in within my budget, so it wasn't really a hard sell for me. I could also finance it without putting any money down which was a great deal.

We needed to replace about 30 windows in our 25-year-old home. I conducted quite a bit of research to determine which company to go with. Each company visited us, measured windows and sent us a quote. Renewal by Andersen (RA) is different however. RA requires that both spouses participate in a 90-minute sales pitch, which concludes with a “commit contractually now” discount. We were impressed with the window quality even though the price was almost twice as much as the second contender, Pella.

We had a couple windows done by Andersen and they were great. We were waiting to have more money to do the bigger picture window in the living room. The rep told us that they were not selling the same windows. They had an upgrade and it costs more. But we misunderstood him. So we had Home Depot who had the same windows, install the bigger window but they hired the poorest installers that the least money could buy. Although it was not a bad job, it wasn't a professional one either.

The RBA Office in Middlesex County, MA is very communicative and responsive. The installers are respectful of customer needs and concerns. I had a few issues with the initial install and RBA worked with me to make sure all of them were addressed in a timely manner. I look forward to working with them again to finish replacing all the windows in my home.

For 10 years, I’ve been looking at replacing my windows. I did that with Renewal by Andersen and everything worked out really well. The product is good. Also, the installers were incredible and I would like to hire them away from RBA. All in all, everything about Renewal by Andersen was excellent.

Renewal by Andersen did everything, soup to nuts, got the contractors until the warranty was set, because they said, "If anything goes wrong, you can't blame the contractor or the window. We take care of it." We had sliding door, French doors and then six windows as well installed. They more than met that expectation. They said eight days but they gave us a double crew and did it in four. They were neat, considerate and absolutely excellent. So far, so good. It's only been a month or so. but I'm happy.

Salesperson was knowledgeable about the Andersen Window product, guided me thru all my questions, and all my inquiries were answered in a timely manner, whether by email or a Phone call. Her insight and experience was invaluable. She kept me focused on what I wanted to accomplish, with no undue pressure. I was given an installation date as soon as it came available, which was imperative, as I was also coordinating with painting contractor. My install professional was on-time, knowledgeable, and explained the 2-day timetable for my window installation. The crew was courteous at all times, neat and clean, and left me with a more beautiful, comfortable and energy efficient home. I thank the team behind Renewal By Andersen for providing me with a great sales experience, perfect installation, and a beautiful and quality product.

We love the quality of the windows that we got from Renewal by Andersen. We could tell right away that this was changing things. We went upstairs and for the first time, we could feel that our upstairs felt cooler than the downstairs which was very unusual 'cause our upstairs had been incredibly hot for a very long time. So, we are very satisfied.

My house was buillt in 2000 and the windows that I had were so crappy and didn't even have a name on them. I figured I will put in a quality window and something that was gonna last. Andersen Windows has a very good reputation for windows and I figured that the resale value with Andersen Windows would be much better than Jose's Windows that he made in his basement last week. I bought a whole bunch of stuff from Andersen. I still have a huge picture window that I didn't do at the time but I'll probably be calling the Renewal by Andersen rep again.

I liked that Renewal by Andersen windows had the ability to reflect heat and hold in heat. We had three large picture windows put in and two single-pane in the kitchen that slide up. Their people were outstanding. Mark presented the information and he was there throughout the process like when we had questions. He contacted his supervisors and his supervisors stayed in contact with us. It was a very good interaction. The installers were excellent too. We did two phases and for the second phase, we recommended the people who installed the windows the first time. Everything went great.

Definitely found that the entire process was relatively simplified for customers (me and my husband were very glad for the processes in place). Having the representative in our home did not feel very uncomfortable, they were knowledgeable, (NOT overtly aggressive! ...past experiences with other companies was unpleasant), and ready to address our concerns and work with us on finding solutions. Financing team member gave us a sense of confidence and security with the financing process. The entire measurement and installation staff were amazing and professionally courteous, and the office staff have all contributed to our end satisfaction with the windows installation process. Of course, the windows are wonderful and I have already recommended Renewal by Andersen Replacement Windows to family and friends. Again, fantastic process!

My aunt used Renewal by Andersen and her windows were great. We looked at some local guys and the prices were comparable, but the ability to finance helped us be able to do the whole house at one time. Everything was fantastic with Renewal from the guys to the windows. Mark came out for the estimate and he was professional and very helpful through the whole process. The guys who installed the windows then made sure everything was clean. They even helped me clear the windows because we weren’t told which ones they were doing first. My husband had left for the day so they had to help me move all the stuff out of the way of the windows. They did that with ease and without messing anything up.

I had all my windows in my home replaced! It was a wonderful experience! Everyone was so willing to do a great job. Once the windows were in I called to see when someone was coming to stain the trim. I was told it was not in my contract and that I initialed the section to do my own staining. I would have never agreed to that and I do not recall being told I was agreeing to this. I am highly disappointed that I paid the amount of money I did and now my only solution is to pay about $1500.00 more to have this job finished up. I think this is completely wrong and for that I am very upset!

The rep that I dealt with at Renewal by Andersen really listened to figure out what we needed and worked with us to get everything covered but didn’t push us on getting more than we needed. The timeline that they gave us was on the spot. The installers did great. We had them install sliding windows, and then we had some awning windows, and a large picture window. We really love the windows. They’re more beautiful than we thought they would be and they function really great, too.

We have Andersen windows in the house and our old patio door was an Andersen. Then recently, we had Renewal by Andersen come out and change that patio door. The man who came out for the replacement did a great job. I also talked to him and he was very nice, very thorough, wasn’t pushy at all, and explained everything to us really well. He was very businesslike and friendly, too. There were a couple of things in there that we didn’t know about. We got rotten wood and he just went about replacing them then explained it to us. So, he took his time and he was here for the better part of the day.

Renewal by Andersen replaced 16 windows. They gave a timeline and they were within that. In fact, the replacement took one day and a half. The representative was very knowledgeable and worked well. The customer service as well as the installation people were excellent. The windows seemed to be what they had stated it would be, and they're very good. The biggest thing about the heating element is it's involved with the sound element. The wind and the noises have been diminished dramatically.

I saw an ad in the paper then I called Renewal by Andersen and I went with them. I purchased a slider door and they met the timeline they gave me. Their rep was very good and I was really impressed with his honesty. The installers were also very nice. They did their job and did it well. So far, I like my new slider door very much and the screen that comes with it.

I used Renewal by Andersen before and I used them again. I got windows that are tilt in to clean and they are great. There are no leaking problems. They had one problem with one window that was measured wrong and they fixed it. They came back and took care of the last window. The windows were made especially for my mother’s house. The quality is top-of-the-line and we're very pleased with it. They are a little more expensive than other replacement windows, but we’re not gonna have to worry about them again. They have a lifetime guarantee. My brother has installed windows himself. He’s used the ones from the box store, and he’s had to replace them within 10 years.

We bought sliding glass doors and stationary windows from Renewal by Andersen. They completed the installation within the timeline they gave and their installers were very courteous and professional. Thus far, we've been liking the product. Their reps have also been responsive to any question we have.

We had two Renewal By Andersen sliding glass doors installed in Oct 2018. During the installation the doors were found to have manufacturing defects. Since the defects were visual and did not affect the function of the door, they finished installation and ordered new doors. Approximately 6 weeks later the new doors showed up and again, the doors were defective. The finish was scratched on one and the other was so warped that it would not fit into the slot in the frame to close. Again, two more doors were ordered and scheduled for install. The next install date had to be rescheduled 3 times due to "manufacturing issues" at the factory. The 3rd set of doors finally showed up and were installed on Apr 27, 2019. And while they look and function great, we were expecting far better factory quality for the price we paid.

Updated on 08/18/2019: I don't see my earlier review about Andersen. We ordered both windows and French doors in April. Window were installed correctly. My French doors had a crack on the left panel. I was told that they would make a new one in MN. In the meantime, they didn't have the correct hardware. We now have blackish bronze door knobs, and bright golden brass. After waiting a long time to schedule a return appointment, we were scheduled to finish the job Aug. 6th. They came on time... but again they did NOT have the correct parts.. No door hinges. At least they had a door panel, but We are STILL waiting to hear from them as to when we will finally have this project done.

I am a retired senior citizen and on February 1, 2019 I had purchased two brand new picture windows for just under $6000 from their salesman Alex. I ordered laminated windows and Alex told me that these windows were “bulletproof” and then changed it later to “bullet resistant.” Then I found out later from the General Manager, Steve and the corporate office of Andersen windows that that fact is not true. I guess it was just a sales tactic I said to Steve and he told me, "We try to gain our customers' trust." I thought, "That's sure a strange way of doing it." On April 8, I had my two new windows installed at my home. After installation, I found several flaws in between the glass. There was a bubble at eye level, black smudges and scratches and these flaws were not fixable. I immediately contacted the contractor and their representative Mr. Luis ** was sent to my home the next day.

Renewal by Andersen installed the patio door and the timeline they gave me for the installation was very accurate. But we’re not too happy with the screen door part. It is very flimsy. Then as for the glass part, when you slide it and you wanna open it all the way, it’s very difficult to open. The product was very expensive too, so I hope it lasts. I chose Renewal by Andersen for their reputation. When I initially spoke with their representatives to purchase the door, my experience was also very good. I was impressed with their knowledge.

We love Justin, the salesman of Renewal by Andersen. We had our windows done and then when we needed another window, my husband said to call Justin and see what he had to say. And he came over within a day and told us about it, showed us what we needed. Then when we needed the doors, we called him again. We’re also very happy with the doors. The installation guys were also really super. However, one thing I have a problem with is getting the window open. I read in a booklet that it said to get some dry lubricant from the hardware store. So, I had to get that but I haven't had gotten around to using the dry lubricant yet.

We investigated all of the retailers and Renewal by Andersen provided the best product and service. The salesman was fine. But their mechanics and their other people were terrific. The price was high, but it matched the quality. We had both windows and door installed. And the installers cleaned up perfectly. You couldn’t tell they even were there. Renewal by Andersen is a great organization.

We were impressed with the sliding glass door. The rep from Renewal by Andersen was a good salesman and we had a good rapport with him. He was pretty accurate when he said how many weeks it was gonna take to get the door in and when the door came. One-half of it was damaged, but it wasn’t damaged enough that it couldn’t be usable. So, it was installed and then they ordered us a new one, and when it came, they came and switched them. The door has very good quality. We love it. It was pretty pricey, but as far as the door goes and the installation, we were very happy.

We wanted to have windows that were good quality and had good reputation that would last us the whole rest of the time we live in our house as well as resale value. We got the double-hung window and a door from Renewal by Andersen. Everything was within the time limit that they had originally quoted. So, we were happy with the installation. They did a great job. They kept everything clean, and they were always on time. Everything was good.