Renewal by Andersen Reviews

Ordered in Sept, installed beginning of December. The glass portion of the windows installed was half of the old windows. I can’t even put an a/c in the window which the sales person knew was a requirement. During the install they cut a wire in my kitchen thinking it didn’t go to anything. It was the heat for my pantry off the kitchen. They refuse to pay to fix it saying that I told them to cut the wire! 4 weeks later they came back to look at some of the issues I complained about. (Cancelled the appt twice). They measured the window that was scratched and took pics. Came again and had the wrong size window!

4/27/21 A friend and I did a custom install of a reused door panel for my front door over thirty years ago. My house is a 100 plus years old farmhouse with block and stone walls. The jambs and door had to be constructed to install into this unusual rough opening. We accomplished our task but now it was time it needed to be replaced. From my experience with Renewal by Andersen, I felt confident I could again count on them to accomplish this install.

I usually have good experiences with contractors who work on my house. My interactions with Renewal by Andersen started off well. We had a plan, the office and district manager were all attentive and upfront. I was even patient knowing that COVID was slowing down production, so I agree to have windows installed in February 2021 after speaking with them in November. February came and went, no communication. I called to check in since no one reached out to me. In March, I get a call to schedule a date,( after many texts to the District Manager). We are told a date, they cancel the next day citing because of the impending rain. Weeks go by, no one called to reschedule, no one reached out--no one! I then start texting my contact.

Renewal by Andersen visited my home and spent a full 1/2 day measuring my windows and designing a quote. They stated the job would cost $129K to replace all of my windows, it would take 4 weeks to begin the install. They instructed me to remove all window treatments (shades, blinds, curtains) to be ready for install. I paid the 50% deposit and signed the contract that day. The installer arrived after I removed all window treatments to remeasure the home.

I had an appointment Saturday 4/24/21 at 10 AM! No show! Called and was told after a half hour that appointment was for Sunday 10AM! Sunday no show! Called and they could not even find us from yesterday! I wouldn’t let them put a nail in a piece of wood never less install new sliders! I’m done with them and suggest that you don’t even start with them! Home Depot and Lowe’s backs everything 100% and then some! Don’t believe anything that Renewal by Anderson tells you by Phy or otherwise!

I will start off by saying I love the product and they perform great. Had 3 previous purchases that were smooth. This last time promises/lies from the sales rep were not kept. I should have asked for everything in writing so I guess it's my fault for trusting a sales person. This will be my last purchase from them even though I love their windows/doors in my home.

So, I title my review harassment due to the fact that I have been harassed nonstop, I live on SSRI. In Section 811. They keep trying to schedule a consultation with me. HELLO CALL YOUR PRESIDENT. The Apts behind me were your job, move on. I have reported spam, blocked and next I will come for your bag. Stop contacting me. I am sure a maintenance man gave out our information due to his wife is a caregiver for a resident here. Guess neither of them want their job. Just stop Conroe Texas is the closest office around. So this is my truth. Shame on you Renewal by Andersen, leave people alone. If you were that great would you have to be checking this hard?

I am disappointed with my last experience with Renewal. I have had them do my windows in my earlier home in 2010 and was very happy and satisfied. So this time I picked them again despite the fact that they were the most expensive. The sales team was good, however, the installation is substandard. I have had to call and reach out to Renewal at least 4-5 times to date. They missed my patio screen door, "forgot" to seal the top of a window with caulking, had patio doors that were lopsided, storm doors that have air gaps. I paid about $23K for my windows and am saddened most by the fact that my trust in their work has been marred. I can feel cool air penetrating my home from gaps under patio doors - not acceptable, not sure whether it is Renewal who is to blame or the people they used to install. I urge you to be very careful before using them.

The salesperson came out and did a nice demonstration. We signed up right away, had really nice communication throughout just keeping us updated on when the windows would be in. We prepped and did everything they said that we needed to have ready and then the guys that came to install were great and really nice. You could barely even tell that they've been there once it was all done. Everything was cleaned up and out the door. The windows are beautiful. They function amazing. I really like the way that they open up and let me clean the outside.

The sales process is very pushy and inflexible; had to spend an hour on the phone explaining to multiple people that during the pandemic, our tenant would like to limit the number of visitors only to a person measuring the windows while the actual pricing proposal can be presented virtually or to the owner at his home located 10 minutes away. The sales team wanted to have tenants, multiple owners, and the sales team crowd in the house and will not adjust the process to minimize pandemic risks for the tenant. Avoid.

I had contacted them for a quote and then it did not work out due to scheduling issues. In the meantime I already got 3 quotes and I picked another company to replace our windows. I told Renewal by Andersen that and said I am not looking for a quote from them. But soon after I kept getting calls from them. I told them this over 5 times, each time a different person. But the phone calls keeps coming. So frustrating and annoying. They are now the last company in the world I would have anything to do with. I will be filing a complaint as well.

Adam was very informative and I had a great experience with him. The guy came to measure and first, Adam thought that the door was not standard and he added $1,000 to the estimate. But when the real measurement came, it was a standard size so we got deducted some money. The installation went beautifully. The installers were very nice and neat. We got a sliding patio door and it got here sooner than I had expected. It's beautiful. I'm very happy with it. I particularly like the quality of the glass because the sunrays don't reach the floor as they are ready because of my other glass, so I would definitely recommend it. It's a good product. It's not cheap but it's worth the money.

The rep that came out was very knowledgeable and he seemed interested. He came when he was supposed to and did what he said he was going to do, so I was overall very pleased with him. He was a nice guy. I got sliding doors installed and the quality is great.

The rest of the house has normal windows and they're double-glazed. When it's cold and the sun hits the windows, it warms up the house but not the living room where we had it done because the heat doesn't transfer. It’s a drawback but it's gonna be great in the summer. The reps are good but we knew what we wanted and so we didn't have to be sold. The marketing was a little too much. I used to have an old Mercedes and I would take it to the Mercedes shop. The guys would come out with lab coats and white gloves, and they charged me a fortune to change the oil. But then, I would go to Joe's Mechanic and he would come out in overalls and do the same thing for nothing. So, I understand how Renewal by Andersen was trying to try to be the very best but it was a little overboard. I still love the windows and they're very easy to open to wash too.

They were great during installation. It was all done in one day. I really like the windows. They look so much better.

The Renewal by Andersen installers were in and out. They arrived on time and in the morning, and then were done by two o'clock in the afternoon. I was surprised that they were that efficient and got it done by a relatively short period of time. The windows look awesome. They're easy to operate and I'm happy with the service and the windows that I got.

I like the warranty that Renewal by Andersen offers. They were almost twice the amount that I would have paid somewhere else. But the warranty on the product itself was worth the money so I don't have to worry about it. Anything happens, they take care of it. The salesperson that came out met with me. There was another guy that came out to do the measurements as well. They were both fantastic.

We went with Andersen replacement windows because we didn't want to have to take all the trim off the inside and outside of every window, which we would have had to do if we went with new construction windows. As it turned out we had square frames that weren't rotted (the house was built in 1982 and we had the windows done in 2012) so the installation was to be fairly straightforward. So we went ahead and replaced all 18 windows in the house, some casement, some double hung, some sliders, and three very large living room and dining room windows with triple windows and large glass.

Renewal by Andersen had financing and everything was so good. They replaced my Andersen windows that were like 40 years old. They were so nice and so professional even the guy who came for the sales and gave me the price. Sometimes you can go to smaller companies that are a lot cheaper but you get so much quality service with Renewal by Andersen. There was somebody else in the interim to measure better and saved me $1,000. They were going to replace the whole window and he had said something about the frame of the window. He said they could use it and they could make it look the same. That was so nice that he gave me that option so I was very pleased.

I see plenty of positive responses, and as far as the Andersen Door goes, I must agree the door is quite nice. Everything else is subpar and I would not recommend them. I figured that for the price I was paying, I would get first rate attention and first rate craftsmen to do the work. That’s not the case. I’m very unhappy with the entire ordeal, but must say everyone involved was friendly and courteous, but it’s more than that. Our project has been delayed far too long. Plenty of excuses. Still waiting almost a month to finalize a few minor issues with no sign of when or if it will get done. Job is incomplete and they have my money. Very unhappy customer.

I got three hand crank windows, a French door, and a sliding glass door from Renewal by Andersen. The installers came and were very nice and quiet. My wife was working from home that day, so they had to keep it down. The quality is amazing. Everything's great. Hopefully, I don't need them anytime soon. But if I do, I will be using them again.

The representative was very well and he was very knowledgeable of what was going on. I was very impressed. I got a patio door and the installer was a very hard worker. He worked all day on it. The price is too high but then I was born with, “Quality remains long after the price is forgotten.” I had a great experience. Listen to what they have to say for what you need.

The timeline with Renewal by Andersen took quite a few months. I didn't know they'd be so booked up. But as to installing the windows, it went very quickly so everything went well. With the windows installed, you get a lip on the bottom of the window. So I would just have Renewal check and see if they have a different model. I suspect that it wasn’t avoidable because I had replacement windows and didn't have brand new all the way around.

We have a house that has 35 windows in it and we knew that we were going to have to start doing some phased replacements. So, we started with the three worst conditions that needed the most urgent replacement. The sales experience with Renewal by Andersen was super easy. The guy came in and did a great job of explaining and demonstrating. It was a couple of hours of pitching which was maybe less than ideal but effective. The time elapsed between the sales pitch and installation was less than what we had expected. So, we were prepped, that it could be up to 13 weeks for lead time. But it was inside of that. We were at 11.

I had Renewal by Andersen install a patio door, two casements, and an awning window. It went very smoothly. Everything is very high quality. I’m very happy with it.

We had had those bare windows in our house and we decided to keep the product because they lasted for 30 something years. Renewal by Andersen told us that it would take four to six weeks for them to replace the windows. But it came back as five weeks so they were pretty good with that. The windows were installed perfectly. We love them and I'm very satisfied.

I got a combination of 15 windows. Some are casements, some are regular windows and sash windows and there was a slider as well. The Renewal by Andersen installers were great. There was a two-man team and it was the particular team I wanted that was especially COVID-conscious. They were very amiable and considerate. I gave the review of the team and said that they were good. I gave them high marks. However, they are coming back to fix a few things and complete some stuff. The slider window was damaged in shipment, so they're going to fix that. They also have to come back and do some caulking. I just opened the casements for the first time the other day as well, and I just noticed that the screens are bit too small. One of my casements fit very tight. The other casement, the screens are super loose. They're going to have to figure out and fix on those so that they don't have gaps, so that bugs can't get in.

Everything went as well as to be expected with Renewal by Andersen. There was a damaged window and screen. Then there was something in between the panes. Also, the locks on one of the windows were not properly working. They had to come back and replace those. But the people were all very nice, and they expedited the repairs. They only replaced parts of the windows. They didn't have to replace the whole window again. I was satisfied that they fixed it as quickly as they could. They had to go and make new ones. The guys told me it was gonna be a two-day job, so they rescheduled me but the guys completed it in one day. They just stayed later to get it done. Other than the reschedule and the damaged windows, I was definitely satisfied with every other aspect of the process.

On the morning of the installation, we reached out to Renewal by Andersen because the installation was scheduled but we didn't hear from them in between if they were really coming. We got a little nervous. But it worked out. They came early and everything was good. We had eight windows installed and the execution was one business day. Afterward, we had to check that everything was fine before we paid them the final payment. Renewal by Andersen is not the cheapest but it's high quality. We looked at other options and for us, this was the best option. We would recommend them.

We love the windows, but Foundation Finance has been horrible. We have not missed a single payment, yet they put a lien on our property which has delayed our refinance by months. They will not respond to our requests for invoices indicating we have paid every month. This company has jeopardized our credit and this opportunity to refinance. I don't know how they have earned Renewal's business with these practices.

We had windows and doors installed by Renewal by Andersen. They finished the doors today. Going with Renewal turned out to be a great decision. They’re not the cheap guys, but it's going to be the best value for the money.

We were thinking about changing our windows and Andersen windows are one of the best ones. I called Renewal by Andersen and Steve, the salesman, came out. He was very nice and not pushy. We decided to put their windows in. I oversaw the installation yesterday. Nick came out and the installation was for two windows. One was downstairs and the other one was upstairs. It was really hard for him to do it by himself. Finally, somebody came to help him. They put those two windows. Those guys were nice and clean.

Anyone who’s signed up for a “free estimate” (read: sales pitch) with Renewal By Andersen should be aware that, in my case, they used two powerful (and, I’d say, manipulative) psychological techniques in order to try to close a sale. The first is ‘Anchoring’: early in the presentation, the salesperson floated a range of very high figures supposedly representing their typical prices for new windows. Then eventually, I got a customized quote with a special discount, giving me a figure that was substantially lower than the earlier range I saw. By anchoring me to the initial higher price, the estimate was made to seem quite attractive by comparison.

Rich, the rep from Renewal by Andersen spent almost three hours with us because we had to two different locations that we were going to do. Then one of the locations, we weren't going to do until maybe three or four months from now. But he was so thorough in explaining 'cause we didn't know what the best application was, like which window or product would suit us. Then every question that I had, he went over it again.

My house currently has had Andersen for 30 years, so I've just stuck with them. We had crank out windows installed. The guy that did the install, Robert, was top-shelf, excellent. Everything went very smoothly and I’m very happy with the whole experience.

The installation took a while but we had no problems. We had a regular window to up and down. The other one is a casement window and the other regular kind. The windows have good quality. The cost was reasonable and all the people I interacted with were very pleasant and knowledgeable.

The windows that were in the house were Marvin windows, and they failed. I thought I would give the Andersen product a try. The salesman made a decent sales pitch and I did a little homework. Without digging too much into the weeds, my wife and I decided we're gonna do Renewal by Andersen and there were no headaches. They definitely offer good quality and you get what you pay for. It's not cheap. The installers were very good too.

I liked Renewal by Andersen's brand character of having high quality. However, I paid a lot more money than I should have. The real estate agent told me I spent way too much on my windows. She told me not to go with Andersen. We won't know until we sell our townhouse. The windows were installed, but I have never seen them. I know that the installation was a problem and they haven't fixed the problem. The windows don't lock or stop where they're supposed to, and they think it's an installation problem. They are sending someone out. But I paid the money because I want excellence and I hope I'm gonna get it. They have treated me with respect and they have done what they said they were going to do and were on time. It has been a very good experience and I would recommend them.

Around midsummer last year, Renewal by Andersen talked about a deal on their windows and their door replacement. They're expensive but they have a good reputation. At the time, I knew I was needing new doors at some point, so I called them and got things going. I got the front and back interior doors, and a storm door. I also got a side door to my attached garage replaced. But I thought that when you replace the door, you swap in one door for a new door. I didn't realize they go to all that work of tearing everything down the door jamb and the threshold. They break it down to just a hole then they rebuild it all. So, that explains part of the cost too. I didn't realize that at the time when I got the estimate how thorough they would be but that's how you make sure it's installed properly. And it's really going to be energy efficient and airtight. It's worth the money for those that can afford it.

We had a front entrance door installed through Renewal by Andersen and the reps who came out for the installation were great. But they ran my credit card on the day of the installation when I signed off on the paperwork for them not to do that. There was a part that was missing to finish the job and they were coming out a week later. And I told them that I didn't want to run the credit card until they came back. Other than that, it was great experience and I might call them for a couple more doors.

Renewal by Andersen was a personal referral from a friend of mine that researches everything to death. So I figured, if they were good enough for her that they're probably good enough for me. The salesman told me what I needed. He gave me options. But he said, “This would work here. That would work there.” And I had color options.

I liked Renewal by Andersen's reputation. The rep brought samples and was able to walk us through the product and the process. The installer was an individual by himself, which I was surprised at, so it took a long time. Took 10 plus hours. But he did a good job. He was very clean. He installed the patio door. Everybody was on time and did a great job, so I was very pleased. Renewal by Andersen is reliable, professional and excellent quality.

I had Renewal by Andersen install two paned windows with the grooves in the living room and two in the dining room, and a small one in the kitchen and a patio door. I'm very happy with the quality. The installation team was very good. All of them were very nice, cautious of damaging anything and friendly. They were very busy in the time that they were here and I didn't think they could do it in that short length of time. My patio doors don’t match though and they’re coming next week or the week after that. They said it was the first time in six years that they ever had that happen. It’s installed but they have to replace one so it matches the other one.

Most of my other windows are Andersen windows and I've always been very happy with them. I had competitors come and give me a price and the prices were comparable, so I went with the one that I know. Two men from Renewal by Andersen came and did the measurements. They were very professional and exact. It was great as well as the installation. I was more than pleased because I thought there was going to be painting that needed to be done and there wasn't. There was one side of the very center piece of the window inside that is yellowish though. It almost looks like some glue or something seeped out and maybe it’s something that I need to paint over. But everything was perfect. The cleanup afterwards was just about great. There were a few little things outside that I saw the next day but it was dark when they finished so I'm not gonna hold that against anybody. The quality seems fine although the cost was more than I had anticipated.

Everything went well with Renewal by Andersen and the only problem we had was one of the windows came broken. They reordered the window and then about a month and a half later, they installed it. We would have liked it to be a bit quick but the existing window was in place, so it didn't make any difference. The quality of the window is good and they gave us a good price. We were very pleased with what we have and we love the windows. Everyone was very professional. The sales rep was very nice and we enjoyed the people who came to install. They were polite and as quiet as you can be when you're taking windows in and out. They did everything they were supposed to and they cleaned up. They let us know each step of the way what they were gonna be doing and so, we don't have any complaints.

We had a tree that fell on our house and toward the end stages of the restoration of the property, we found that the impact of the tree had disjointed one of our windows. Our contractor suggested that we check into Renewal by Andersen because we have Andersen Windows. We went to our insurance company prior to that and they approved it. Renewal by Andersen did everything they said they were going to in the timeframe they said they were going to do it. They were here when they said they were going to be here and everything was completed just as they set up my expectations. They were so detailed in their work and when they left, there wasn't a speck of dust around where they did the work. It was phenomenal.

I'm very happy with the windows that we got from Renewal by Andersen and I like the fact that I don't have to paint them for a long time. They don't need to be painted. I've painted some of the inside trim and I like the brightness of them. Other than that, they said the replacement would take a day or two and it turned out to be two days, mainly because of the weather outside. It was raining and icy. In fact, I was surprised they could work on the first day. Then on the second day, it was really nice. They also pretty much responded to everything we asked just perfectly and we'll probably get some more windows from them in the future.

I got replacement windows from Renewal by Andersen and it was good. The representative, Justin, was a class-act guy and the team who did the installation was great.

This was our third year this year of putting new windows and doors in our main house. We didn’t want to move tons of stuff one year. So we’ve been doing a little bit at a time. I wanted a company that could do it in a couple of days and that was what Renewal by Andersen did. They do a good job and I've recommended them to some of our friends. It's not cheap, but they're worth it.

I had a house that had Andersen Windows and I like them very much. Our place needed windows and there was a local place that had them so we went with Renewal by Andersen. The guy explained everything to us. The price was a little high but we decided to pay that because we know they have quality windows. Otherwise, everything was great. Everybody was very professional. They left the place very clean. I didn't have to go around and clean up anything. I was just shocked. It was overall a great experience and I'm loving my new windows. I don't feel any drafts anymore but I would have liked them to be a little bit more soundproof. We hear our ambulances and everything else out there. It was not quite as harsh as we did but they're still there.

While this product may be great, we wouldn't know because the sales experience was HORRIFIC. It was just awful. The guy was pushy, trash talking every competitor. Their quote came in at $300K and then with the Manager's discounts came down to $210K... I was like okay, well that is not even remotely in our budget. The Sales guy then reminded us that if we went with another brand we may have to replace them sooner and the warranty wasn't as good, I was like well for the extra 100K I can replace them again. He was just very rude and didn't get it in his head, that his product is not worth the money!!!

The installers from Renewal by Andersen were nice people and it was great dealing with them. They did what they said they were going to do and they explained everything to me. The double-hung windows appear to be functioning as designed. They look nice and the quality has been great. We've been checking them with the cold weather and there are no leaks or anything.

Updated on 03/04/2021: Somebody responded to my first review by telling me someone local would respond. Already been down that path. Asked for management. Got 1 call at least a week later. Sales manager supposed to set an appointment with me specifically not my mother. They called and set up appt with my mother which I cancelled. I have asked at least 3 more times for management contact and have not received any. This was after my first probably 5 calls. Very difficult to deal with. PLEASE get a second quote and I strongly recommend against Andersen. Their builder series which I had installed earlier my mother cannot even open or close the larger ones.

We had them once before to change a slider in our family room and we were so impressed with the work that when we decided to have other work done, we called them again. We had a window replaced in the kitchen. It was a casement window and we changed the style. Then we had a kitchen door replaced. We're very, very satisfied with the work. There was a little bit of a wait for the installation because of COVID. But it was done before we knew we were gonna be leaving for Florida. So we were very satisfied. We know it's a little more expensive, but it's well worth it to know that everything's done right the first time, and if you ever have a problem, they're right back there. We're hoping to do more work when we come back in May. There's another door we wanted replaced and another window.

I needed some replacement windows in the upstairs of my house. So I called them and they came out and they were very professional. Then I also had them do the basement in the early spring. They were very much right on time. I knew when they were coming. I've been very pleased with them. I have the sliding window upstairs and then it was a separate window on the other side. In the basement, I also had the sliding window because there were also two windows. So there, I have one large window put in and that's the same thing that I did upstairs too. The windows are really good. I really like them a lot. I have some other replacement windows that are not very old, and I like these much better.

I'm extremely happy with the quality of our door wall by Renewal by Andersen. The doorwall was very solid and classy. We love it. Nobody wants to spend that kind of money but we're glad we did because we want to make sure we use the company that has a good reputation. Their rep was a really nice and motivated young man and their installers were just as good if not better and very knowledgeable. They have been employees with Renewal by Andersen for many years. They didn't miss a beat. Everything went just as they told us and the installation was even better than we expected. They painted and replaced the moldings. They did everything just right. They also filled in all the little nail holes. It was like they were doing their own house. They were very cool guys. It was a wonderful experience.

The Renewal by Andersen rep and I sat outside and he answered my questions and told me about the windows. When they were installing the windows and doors, the installers were upstairs and I stayed downstairs. But there's a problem with the sliding door. When the wind blows, it whistles through the door. Other than that, everything else is good. The experience was excellent.

The Renewal by Andersen installers got the installation of four double-hung windows and two sliders done in one day and still had time to go out to dinner. The windows are very good. I paid more for the quality. I didn't want to buy them again in 5 or 10 years. I went with the one that'll last the longest.

Renewal by Andersen was quick, efficient, and the product is good. The quality of the sliders was about equal to the cost and it was good dealing with their installer.

We've been needing windows then we found an ad in the paper and there was buy-one-get-one. We've done it twice and we called and had somebody come out. The first time, they said it would be a while because they specified we had everything custom. We had the renewal done, so they had to measure everything. It was a little bit longer than we anticipated. But once it was finished, it was worth the wait. Now, we just had our patio door replaced and it was a lot longer. But again, they got it done and we were happy with the outcome.

We've used Renewal by Andersen before and this time we've had casement windows installed. The installers took the old windows out and put the new windows in. It was a very reasonable and very pleasant experience. I'm thrilled to death with the quality. Renewal by Andersen did a really nice job and we seemed to be very pleased with them.

We were rebuilding a breezeway and it was a project that we've been thinking about for a while. My wife reached out to Renewal by Andersen and the fellow came by and made the sale. I was impressed with the quality of the work and the professionalism of the various teams they sent out. We were happy with it.

I was signed up to do plastic renewal windows, which I thought made sense and it was affordable. Then I talked to a good friend who used to run her father's properties and she said to start looking about how much light I would lose. So, I started looking at the community listserv that we have here and they were all talking about Andersen. Their windows would cost a lot more money, but we decided to go with them. We had a great team from Renewal by Andersen that installed the windows. They were neat and in this time of COVID, they were very conscientious about the masks they were wearing. They were great and everything went really well. I also love the windows.

We had Renewal by Andersen a few years ago and had all new windows put in our house. We really liked their work and their windows. We had an Andersen patio door that we wanted replaced, so we went back to Renewal by Andersen. My daughter was there when they installed it and she said it went fine. The sales team and the guy that came out and measured it and they were great. Overall, they have good quality windows and their employees are very helpful and friendly. I would recommend them.

We bought Anderson Windows 2 times before back in the good old days when we had money that we thought we could buy good quality windows. Now we wanted to get some more windows - 5 to be exact. Our budget was now tighter than before. But I figured we got good quality windows before - I will go against my wisdom and get Anderson Windows again to match what we had before. Found out they were a lot more than I thought they would be, but went ahead and ordered them. It took a long while but finally got the notice they were in and scheduled the installation. They installed 4 of the 5 windows because 1 was damaged.

We had seen an advertisement for Renewal by Andersen and we decided to get an estimate from them. We had our entire house redone and we could not have been happier with their product. We had a couple of door walls and picture windows. Their reps were on time with everything and our salesperson was perfect. We have no complaints whatsoever. His name was Sam and he came to the house. He spent hours with us and he just could not have been any nicer. He explained everything and every question we had, he answered. The installation was fabulous, too. The installers could not have been any better. Any questions we had, they were absolutely there to answer and they were very professional. Even with everything that's going on in the world, it was amazing how they worked within the timeline they gave us. Everything was just perfect.

I liked that Renewal by Andersen made their own product and they had a good reputation. I had a 10-foot picture window put in. We replaced a shorter window that we had. But it was multiple windows, so it helped me save money. Their products are expensive. So we did it in stages. We did 8 windows at a time up to 11, depending upon when we did them. We still have a few windows left, but they're minor windows that don't really need to be done.

We had started replacing windows a few years earlier and we had used Pella, which we were very happy with. But we did not like their installation at all as there were some issues. Then, our neighbor had Renewal by Andersen to replace some of the windows in his house and he was happy. So, we used them this time and tried something different. And it worked out. We had to get casements windows because that was what we had in the house and the woman who came out to talk to us about windows was wonderful. She was very thorough and we liked her a lot. We had talked to other people too and in comparison, she was knowledgeable and wasn’t pushy, which we didn’t like.

The installation was a little bit quicker than originally expected. The guys knew what they were doing when they came in and did it. They were in and out here real quick that day. Also, the windows are pretty good. It's a lot warmer in the house now and I don't get the draft like I did before.

I decided to go with Renewal by Andersen because of the quality of the material and I ended up going with double-hung windows. The installation was quick and painless and they got the permits. It was very little work that we needed to do. Also, the installers were very nice and knowledgeable. We’re very happy with the windows. We can tell a noticeable difference in the insulation quality compared to our old windows.

When I hired Renewal by Andersen for windows replacement, there were no glitches in getting everything set up. Everything went smoothly and I really appreciated their service. If friends and family asked, I would recommend their company.

The crew showed up on time, did a great job, and cleaned up. The salesman was great and my wife and I liked it. Couldn’t ask for anything better. I just wish it is cheaper.

Renewal by Andersen met my expectations on the timeline of the installation of my door wall and the quality versus the price is accessible. But I feel like the door handle is a little lacking. It had some scratches on it initially that they touched up and now, it's loose. I'm gonna have somebody from their company come out to correct that.

I've just used Renewal by Andersen before and didn't bother to check anyone else. The representative was excellent and the installation process went well.

When we bought our house, all the newer windows were already Andersen, so we wanted to keep it uniform. We purchased slider windows and I really liked the rep I worked with. I've reached out to him a couple of times since then with questions. He was really quick to answer them and was really helpful. The installation was quick and easy. I'm happy with them. I will use them again for any future window.

There was a front door that needed to be replaced and we had been advised by other people who have done other front doors, "Just please go with somebody who specialize in windows and doors. So go to Lowe's or Menards." We had Renewal by Andersen for windows before and we hired them again due to prior quality service. This time, there was a backlog. We had the first appointment in mid-September, and then there was a two-month wait. They're custom made and they couldn't be installed for Thanksgiving. It was a weird year though. Other than that, we're very happy. We still have some work that they have to come back and do, but the customer service was good.

My overall experience with them has been good. They are quick and they leave the house clean. When I come back, it always looks like I always had those windows. There's no mess and I appreciate that.

Renewal by Andersen doesn't leave messes. They have a top, 100%, great reputation. They also have high-quality items. I just have one issue with financing. They quoted me at making payments like 136 a month, and they increased that to 160-something a month. I pay like $200, $300 a month, but still, they quoted me one price and they stood by making an increase. Now, they're charging me interest on top of interest. I'm not happy with GreenSky and finance department. I don't appreciate their tactics. But I'm just gonna pay it off and be done with it. Overall, they're excellent.

I got a patio door from them. It was an 18-foot opening. It was my front door, but it leads up to a patio. I had another company give me a bid on it. It was a little bit cheaper. It was a good company, but I decided to go with Andersen. The rep came out, gave me a bid and followed up. I had one little problem with the door and he came right out and fixed it. He told me if I had any other problems, just give him a call. The quality of the door is excellent.

Poor communication and installation quality was a big issue for me. (1) Salesman assured me the windows would be installed before Thanksgiving, they were not installed till the week before Christmas. Told them that would be the only way I would buy them. Wanted to show the House for possible sale, Made multiple calls to the Salesman in Great Bend Ks. Leaving messages. With no response. Finally was able to get a hold of Secretary who was very helpful, saying she was sorry I was not getting my calls returned. She put me in touch with someone in the service dept. This Gentleman was polite and told me that I should not have been promised to have the window install done before the Thanksgiving Holiday, because they would not be built for another week or so.

We went with Renewal because we thought we were going to get great service/product for the amount of money we were spending. First, our point of contact was horrible in responding to our calls/emails. We were not happy at all with the service Renewal by Andersen provided us. Although the doors look great it was not worth the money we spent and the headache we had. We had to do all the followup. I had to harass customer service to set up an appointment months after putting in a deposit. We ended up having to pay way more and had to have a contractor come in to fix the rot under the patio doors -which we were told was going to be taken care of by the installers at Andersen. And that it was included in the price.

About 1/3 of the windows and door were ether broken or dented. The bottom of some of the doors are not sealed completely. Great stuff spray foam was put on the glass of two doors and left there. Protect film was left on a third of the windows. Fiberglass was left on the lawn. Called the sale person to let them know what had happen. He never called back about the problems. I have pictures to prove this.

I have all Andersen windows and this time, I had Renewal by Andersen install two double-hung windows and a door. They had good communication on who's coming and when, with each step, so it was very well coordinated. Everything went well with the installers too. The door is great quality. It won't lock though. Luckily, we live far out, so we don't lock our doors very often, but if you have something put in, you want it to work. The guy pointed out our wall wasn't totally level because it’s an older home. We have trouble with the turn-lock where it doesn't line up. It didn't at first, and then it did, and now it doesn't. Other than that, Renewal by Andersen was always very responsive.

I liked the quality of the product and the salesman from Renewal by Andersen. There were 22 replacement windows for the house and a front door. There were six casements and the rest were double hung. I was told when they would start and when they would finish, which was accurate. It arrived when they said it would. All of that went well. The only problem I had was with the front door. ProVia is the name of the manufacturer. Then with the installation, I had to make sure they had a three-foot clearance everywhere. I had to move some furniture or paintings. Overall, I love Renewal by Andersen.

We purchased slider windows. The sales representative was very helpful and polite. The installation was very quick.

We have Andersen windows that were in the house. They have lasted 20 years, so we thought we would check on their windows. We've always had good luck, so that’s what we decided to do. We talked to representatives when we were going through the pricing and what we wanted and everything was great. We had the whole house done and it took Renewal by Andersen two days. They did the downstairs on one day, and the upstairs on the next. Everything was done on time, and it was done with high quality. We're very happy.

Renewal by Andersen guarantees every step of the way that it’s their installers, it’s their product. We got new windows. The installation process went very smoothly. The installers came in, and they were very pleasant to work with. They did everything needed to complete the job and did it well. Also, the salesperson was good. We had worked with him before, so we were happy to work with him again. I’m looking at my nice new windows now and enjoying every bit of it.

We didn't wanna have to replace our windows again and I heard that Renewal by Andersen is the best, so we got them. I bought 11 double-hung windows that go up and down and flip up, and they said it would take less than a day to install. I was here watching them because I didn't believe them and I was very surprised that they took less than a day to put all 11 of them in. They seemed to know their job very well and they were very good at what they did. I have no complaints at all. That's why I got Renewal by Andersen. They're totally professional and very polite.

We had Renewal by Andersen replace a window three years ago and we were happy with it, so we called them back this time. The installation took one day and everything was fine. It's very high quality. Everybody that comes in thinks the windows and the sliding doors are great. We still haven't gotten the wood stained, but we know somebody that's going to come and do it. We had it done on the other one too.

Renewal by Andersen replied back to me quickly and efficiently. The person who came out described everything very well and it was exactly what I wanted. I bought a door and they told me that the installation was going to be about a few hours during the day. The workers did everything efficiently and quickly. They cleaned up after and the finished product looks good. It was a very good experience so, we’d recommend it to others.

We had Renewal by Andersen install our bay window several years ago and we were so impressed. We picked them because at that time, they were the cheapest on the market that I could find. The bay window was a big project and I appreciated what they did and how they did it. Then I had them back a couple years later to do two more windows. I also had them back last fall to do the rest of the house.

Previously, we've had Pella windows. But they were put in in the earlier 90s and it was during that time where they had a recall on their windows because they weren't sealing as well as they should. So we wanted to replace a number of those windows and we've turned to Renewal by Andersen because of the quality of the windows. The service has been fantastic and we really liked them a lot. We had a number of windows put in about a year ago then, we decided to put in another set most recently. We have sliding doors, bay windows, and casement windows. The installers who came out were fantastic and really top-notch. They were so professional, very respectful, and the quality of the work is really excellent.

Renewal by Andersen has quality materials and workmanship. The rep did a good job of presenting what the options were, the warranty and all the information we needed. I bought 10 different types of windows. The installers were very good and told us what they were going to do and did it. They were masked up and everything went good. They cleaned up. You wouldn’t know that they were here after they left.

A friend of mine and I were discussing windows and she said that she was so pleased with Renewal by Andersen. She gave me their phone number and I called them. I got the call and they said they were going to come out to check and measure. On the 15th of October, they came and they measured it to make double sure. The guy was so sweet and nice. My window in my bedroom was filled up with cardboard and he said that he was gonna come over and he would enclose it for me. So he went out of his way, came back with a piece of plywood, an electric drill, and went upstairs and closed the opening where my husband had a hunk of cardboard 'cause it took so long for them to come and put the windows in.

Renewal by Andersen is the best, so I got windows from them. The installation went perfectly. They installers were gentlemen, quiet, and clean.

I have windows from Renewal by Andersen already. I had doors done this time. From the time I met with the person and ordered them until they came and did the installation, it was ridiculously long, over 8, 10 weeks. But the representative I spoke to was fine and the quality of the doors was good. I had a problem with one of them and they came out and took care of that right away.

We looked at a couple other competing companies out there. We did the regular consumer walkthrough at Home Depot to check what was out there and based on what we saw on feedback from the internet, it seemed that Renewal by Andersen had the most accessible rate in terms of installation. The other big factor was if there were issues though, the positive responses to how those repairs were handled by them were overwhelmingly positive. We bought slider windows and they gave us an estimation for the timeline. It was just that there was a hiccup on our end. We had gridded windows originally and we asked the homeowners’ association if we could go through with clear rather than do the grids. It took a month and a half to finally hear back from our homeowners’ association saying I don't need to call them about that. I could do whatever I want.

Everything about the whole process from start to finish was excellent. The project happened on time! The new windows look fabulous. Already we have noticed a difference in our home. Much warmer in the first days after installation. The install was great. All folks were friendly and helpful from start to finish. Definitely worth the investment!

Renewal by Andersen have good American-made windows. We recently bought slider windows from them and the rep who came out to help set up the project was good. They said the installation would take one day but it took less than a day. Initially, they brought the wrong siding. But their rep, Joe, come up the other day and they're going to bring the other siding in end of March to replace that. Other than that, they did excellent work.

We thought Renewal by Andersen was better. They gave us a timeline and it took a lot longer than they expected the replacement door would take. We had one gentleman come and he had to call somebody else to come and help him with some problems. The door is good. We're just not happy that it's not functioning correctly because we don't have a storm door with it. We weren't happy with the salesman because he convinced us that we didn't need to spend extra money on a storm door. Now we're going to have to go with another company to get a storm door because we can't stand not having one. We went with somebody else for our backdoor and we were happier with them.

I had some windows where Renewal by Andersen replaced the entire window including the frame. Then in some windows, they replaced just the sash, leaving the interior trim in place and clad in the existing frame and aluminum. It was all done in one day. The quality is very good. It'd be nice if they were a little cheaper.

We've had Andersen Windows on another house and we like them. Recently, we got the double-hung windows and everything was wonderful with our experience with Renewal by Andersen. The quality of the windows is very good and we were very impressed and happy with the service that we got from the people who did all the work and measured. The installers were very good as well.

The first gentleman that came in to sell us the windows was Matt. He was absolutely wonderful. He answered all my questions and worked with me. I showed him what I wanted and he went along with it. He went through the house with me. When the windows were finally there, the guys said they'd be there at such-and­-such a time and they were there. The three gentlemen that installed it were excellent. Any questions I had, they showed me how to use the windows.

The historical quality of the base product made us decide on Renewal by Andersen. We did dual pane windows for our home and they put them in about three weeks early. They sent two guys out for the installation who came fully-equipped and socially distanced with the masks. They completed the installation of the six windows in one business day, and they were personable, polite and professional. The quality of the windows has been good so far although we just had a horrendous storm here in LA and we found out that one of the windows is whistling to us where we thought it would have been completely air-tight.

I liked Renewal by Andersen’s reputation. They have very good products and I had two awning windows and a sliding glass door installed. It was very good dealing with the sales rep and the installation crew. They did an excellent job and did everything on time.

We had windows quite a few years ago in our main floor. We had done one in the lower level and one on the main floor, and we had a good experience with that. We went out for a couple of other quotes but Renewal by Andersen could give us the covers and styles that we wanted. Also, the pricing was in line with the other ones. They did not just do inserts. They had to give us new window sills and frames, and they looked good. It didn’t have a lot of knots and there were no cracks. They stained them themselves and bring them in that way. But now, they don't, so we have to do that. They gave me a stainer’s name. He's been a little slow on responding but he's very busy. He has started contacting me and he's going to come here quick. I'm interested in seeing how they look when they're stained and see what the quality looks like at that point in time.

It went great with Renewal by Andersen. I love our windows. We had previously worked with them on a much smaller project 10 years ago and I knew it was a great product. When we moved into this house, we did the first half of windows with Pella 'cause we couldn't afford Renewal by Andersen. Pella did a really poor job. We got the wrong windows installed by them and they refused to acknowledge that they had a role in that. It ended up costing us more money to go with them which is a bummer. I tell everyone who's interested in windows they should not ever hire Pella.

Bruce, the salesman from Renewal by Andersen, was very thorough in his presentation and convincing. I could afford it so we put in the door. The installation was very impressive. I am a tradesman myself and I have some familiarity with the work that the guys did. They were very meticulous and extremely clean. The guy cleaned them up as they went along and they were nice to the dog. So, they were fine. I would have them in my house anytime.

The doors are great however, the outside frame of the doors is 1 and 1/2 inches above the floor causing an accident sure to happen. Anyone carrying food, etc. out to the deck could very easily trip. In addition, the scheduling of the installation was absurd. They were here until after dark at 10 PM the first visit and again till 9PM the 2nd visit to clean up items missed the first time. Installers were very polite and made every attempt to satisfy my concerns. Nothing could be done about the door height.

Renewal by Andersen did a great job. They gave me what I wanted and I thought the quality as well as how it looks is great.

Excellent customer service, the personnel that installed the windows, the initial assessment/quote pricing, scheduling and the quality assessment with the agent of Andersen Company. They have system of procedure and also they give update on status of your windows when they will install and deliver. A very pleasant experience and friendly staff that will answer your question and concern. It might be a little bit on the high $ but the peace of mind and the warranty on the quality and materials will be much great to your wallet, you don't have to worried or hesitant that they will cut corners. Well established Company.

Would recommend in all aspects. Good experience in sales process, schedule follow up, installation and after install follow up. In short experience this winter house feels warmer. No actual data yet based on heating bills but am confident that the data will support the perception.

We needed to replace our current windows and contacted Renewal by Andersen and they sent a representative to the house within 3 days. The Representative was very knowledgeable and showed us the product and explained what they would do and how long it would take. The financing they offered was very reasonable. The crew arrived on site as promised and completed the work and left no trace behind that they were there. In fact the crew worked past dark to complete the project and did not rush the process. Very Satisfied and high recommend Renewal By Andersen.

We were sold on professional installation without the use of subcontractors- not the case! Incredibly messy in my house and the guys were yelling so much, we had to leave. GM at Renewal By Andersen told me that they paid the installers $1,600 for my total installation. This was an 11 window PLUS sliding glass door with all custom sizes...apparently you get what THEY pay for. After install, we found original artwork and custom built pieces in the home fell and were damaged, chunks of the house in our beds and all over the floors, pieces of insulation all around the house.... looked like a bunch of 20 somethings who don't care did the work...not craftsmen who take pride in their work.

My advice to you is not to install a new entry door during the winter time as unlike the window replacement, too much cold air came into the house and I was freezing my butt off! I had an install scheduled for mid December, and was told by the salesman at the time of purchase in September that the installation would be rescheduled if the temperature fell below 32 degrees; I was concerned because I didn't want the temperature inside my house to fall to uncomfortable temperatures. I checked the weather forecast a few days prior to the install and it called for sub 32 degree weather on the installation days so I called the install office to reschedule but was met by incredulity: "the salesman misspoke" said the install manager concerning sub 32 degree installations and they came as scheduled.

We contracted one window and one sliding glass door. Waited about 6 weeks for installation to be scheduled. Installers were polite and cleaned up after themselves. Window was installed first, but the extra child lock was not in the truck to be installed. Then after our old sliding glass door was removed, the installers discovered that the parts for the frame of the new patio door were not correctly configured to fit together. The size was correct but the pieces did not fit correctly together. The installers modified the frame slightly and installed it, then put the sliding doors in place in a temporary installation. They used tape to seal it up. We cannot open the door. The company was unable to tell us how long it would be until the factory produced the correct parts, and a new install date could be set. We are in limbo with a door we cannot use.

Purchased 4 new kitchen windows. Although I thought a little pricey at the time, everything was done to perfection and looks great. Installers were very nice, hard working, and left NO mess. Would definitely use again.

The quality of the windows were the clear winner when comparing different brands. We feel confident that our investment will pay off in energy efficiency, longevity and during resale down the road. From the salesperson, Nada, to the head of installation, Daniel and everyone in between, the service met and exceeded our expectations. AND, we COMPLETELY changed the look of our home going from white windows to dark brown, it looks AMAZING!! Instant update!

While the windows are very good quality in general, the installation process left me wondering why anyone would pay such an extravagant amount of money for these windows and doors. I was promised that the house would be especially protected against lead dust since it was built in 1960. The project manager led me to believe that barrier curtain walls of plastic would be erected to contain the lead dust generated in the removal/demolition of the old windows. Half-hearted attempts at covering some of the furniture was done but no special precautions were taken to contain the dust. A thick layer of dust was left behind on all surfaces of our house necessitating a several day top to bottom cleaning of every surface in the house to protect our 3 year old granddaughter.

Fed up of spam emails of which we did not sign up for and sent from a spam list who cant even use the BCC section! Even removing doesn't remove from their spam mail even though I am not even in the USA!

My neighbor had Renewal by Andersen and he spoke so highly about the service. I thought that I would try them because I had heard from other people that some of the other companies weren't too reliable. Eric came for the sales visit and he was excellent. Afterward, Renewal sent me an A-team of installers who were very efficient. It was almost like watching a ballet. They went about their job, knew exactly what to do, and never bumped into each other. They did the sliding door in my dining room. The finished door slides so easily and it's not heavy to move. I love the double lock too. With the door, it really seems to be a lot warmer in the dining room than it was before. People should know that the doors, for the most part, are going to be custom-built and that takes time. This is more time sometimes than one would expect. But Renewal is pretty upfront about it when they start the procedure.

Renewal by Andersen was wonderful. I purchased three doors and a window from them. They came over, took measurements, and quoted. They did a great job with the installation and they were very clean. The quality is wonderful. We like the company.

I technically got six windows, but they're connected. So it's really two large situation. They're very nice. I wish I could afford to do the whole house but they're expensive.

There was a lot of confusion between the salesperson and myself on exactly which package we bought and what "finish to drywall" meant. The installers came out and put the window in. It looked like crap. It was not what we thought $20,000 was going to be. They reached out to our salesperson, who in turn reached out to me immediately. They went way above and beyond to make sure that both myself and my wife were extremely happy with the project. They got some stuff out of their own trailer that they had extras of and put extra trim up on the whole thing. They were absolutely great.

We had windows installed in October. It went very well. This was our second phase because we did a couple last year, and then a couple this year. Nick was the sales guy or the guy that came out and showed us what type of window. He came out both times, last year and then this year, and very nice guy, professional, and knowledgeable. He took measurements.

I adore my design consultant, Elizabeth. I would adopt her as the granddaughter any second. Then Tony, the guy who came over to measure, was very nice. I was so surprised that both of them, on the days of installation, stopped by to see how things were going, which I did not expect. To me, their job was done. Elizabeth even brought me a bottle of wine, which was sweet. She and I were talking when she was selling but she wasn't like a used car salesman. I told her that she was the type of person that I wouldn't mind having a glass of wine with sometimes. It was a nice touch that she remembered. She was a nice young woman and she knew her stuff.

Renewal by Andersen made things easy. I live in a building complex here and they have told me that we have to go with them. We had an appointment with a sales rep and he was here on time. He explained every detail and his presentation was very good. Then he followed through with every part and calling back when needed, The financial quotes. I was impressed by how thorough he was. We had double-hung windows installed. Renewal by Andersen was very good with the timing, everything they did, and the cleanup.

Renewal by Andersen is outstanding and we're just thrilled. I went into real estate and I developed eight custom homes. I could do one house at a time or a couple of houses a couple of years at a time. So, I knew how to pick companies. I would pick the one that had the best reputation and I could communicate with and Renewal by Andersen was really good. They have a very strong company and I'm very proud of them. There were three times that two different Hispanic guys came here and they just were outstanding. The last two guys came and they said that I owed $2,316. I told them that I already paid for that. So, I just showed my checkbook where I paid on what I had done. I paid $2,316 for the first two windows but I forgot that I had to pay for the second two windows. I was so embarrassed. But I was told not to worry about it and they would send us a bill. So, I already mailed it back to them a couple of days ago.

The quality of Andersen's product became really clear when a rep came out to give us an estimate and walk us through what made their windows different. He was really able to drive the point home. Even though their windows were a little more expensive than some of the other brands, the money we would save on our heating bills and the fact that their windows would be with us for a very long time made us make the choice to go with them.

I purchased $20K of windows in March, which were installed in June. A month later, we noticed that a few of the windows were getting cloudy. I sent an email to the salesperson; never heard back. Finally tracked him down and he told me he was retired. Gave me a number to call. Left 2-3 messages. No call back. I've made repeated calls to customer service, and I have yet to get any satisfaction - all I hear is "I'm sorry you experienced this, I'm sending a note to the department and someone will get back to you". In addition, I've asked for a breakdown of the pricing per window and they can't even provide that. Not sure how that is even possible. Do not do business with these people! They are highly unreliable.

We live in Minnesota and Renewal by Andersen has a good reputation. Plus, they're local. We got two slider windows from them, the one that opens from the bottom, and two patio doors. They finished the installation within the time frame that they gave us but you have to cut them a little slack because of the virus that it took longer than what it normally would to get into our house. The reps who came out were also very good, very informative, and very nice. So far, we really like the products. They're costly, but they are very good. You won't go wrong to buy your windows there.

We bought a sliding glass door from Renewal by Andersen and the installation went fine. We went with them because of their reputation and they were very professional. They did a great job.

I'd highly recommend Renewal to others. My neighbor works for Renewal. He used to work for Pella and he was pretty honest with me about Pella not providing as much customer service. I was looking for a certain quality and warranties, and the discount too. I also got some pretty good discounts with Renewal. He told me about both. The customer service is what sold me at the end of the day. I got a double-hung and a slider. Bill was sent over, and he sat down with us. I just told him, "You don't need to sell me. I just need to know how much it's gonna be financing that kind of stuff. How long, when can they start the basics?" He did bring a window and showed it to me but I had already actually seen it from my neighbor's truck.

I've worked with Home Depot and Lowe's before and I know that their subcontractors can be really sloppy and don't come. I knew that Renewal by Andersen has a great reputation and that they would come, so I went with them. I purchased one French door and two patio doors, and the installation was flawless. The guys who came out were so polite and they did great. They finished the work in two days and everything was really clean. The quality is great and overall, it was an awesome experience. We're also super happy with the doors.

I have scheduled 2 appointments and both were cancelled the day of appointment. My husband took the day off work. They were unwilling to honor their commitment. They require both homeowners to be there for appointment and to cancel both appointments day of is unacceptable.

Although very expensive, I am very pleased with the sales presentation and the installation of the windows. The sales presentation was well done and all my questions were answered. Whenever I had follow-up questions, they were answered promptly by the sales agent. The two installers were excellent. The two installers worked 2 long days and did an incredible job. The windows look great from both inside the house and outside the house.

I was very happy with the whole process, from the Sales representative thru the installation. I chose Renewal by Anderson for the quality of their product. I had 2 sliding glass doors installed in a 12' space, which had to be custom made. The doors are beautiful, the installation was done on the scheduled date, and the installation crew was very efficient. They called 30 min before the scheduled arrival time, put down covering to protect my floors, and cleaned up perfectly when they were done. I will absolutely recommend them to friends and family.

We purchased Andersen windows and doors for our home through Renewal by Anderson. Even though we had some installation issues, the franchisee addressed the installation problems and we really like our windows. However, we have a problem with the ones (west facing) that face our deck. These windows reflect the sun onto our patio such that we cannot use our deck until the sun goes down. We have called Renewal by Andersen and Andersen Windows (who told us they can't help because we purchased them thru Renewal by Anderson). The Renewal folks are similarly unable to seem interested in helping us with any suggestions.

We got a dining room window and a living window and a back door inside and screen. The salesman was excellent. Renewal by Andersen called and set up schedule for the installation. I knew it could take a little longer because of COVID, but it didn't take all that terribly long, so that was nice. The installers were really good. They came in and did their thing. They were very professional. They could've saved themselves some time if they put little bits of trash from windows into a barrel at the same time rather than leaving it go on the ground. But I let them do it their way because they were the ones that have to pick it up when they were done.

I wanted a quality window. It was either Andersen or Pella. I did my homework and decided that Andersen was a better buy. The reps were completely helpful. Any questions that I had were answered in a timely manner. They always followed up on everything, making sure that I was pleased and satisfied. The cleanup team was just as professional. They kept their distance because of the COVID situation and wore their protective gear. They always asked permission to enter my house. They always required me to kinda be with them. So they were always on spot in terms of making me feel comfortable with them being inside my house.

They said they could come out faster. They did not deliver quite as well as expected, but still better than everyone else. The sales rep talked like he knew more than he did. But I found out some of the things he said were wrong. He spoke with confidence but he didn't actually know what he was talking about. The first guy who did the measuring kinda screwed up a few things, but the next guy fixed it, so it worked out. We did four sliders and a picture window with casements and a door. They said the job would take one day and we thought that was absolutely crazy. There was no way. But they did it in a day. We were shocked.

Purchased 2 replacement windows less than 15 years ago and found they are leaking. Water was dripping in, around the frame of the window, enough to create a puddle on the sill. Called Renewal and was told the only warranty applicable is for the glass. There is a $125 to send someone out to look at it. The sad thing is, these are the only windows we replaced, our house is now 21 y.o. and no other window leaks. Based on this I cannot recommend Renewal by Andersen for replacement windows. I had expected better quality from Andersen products.

We went with Andersen because that is what the original windows were. The salesman came out first, then the project manager, who was supposed to measure the windows. When the first installation team came, they told me that the windows were not the correct size. I told them to not install. So, I contacted Andersen, and after several weeks, was told that the windows were OK and that another installation team would come out and install.

The windows are a good product and we are satisfied with with windows we ordered. The communication process was a problem however. We bought new windows for our entire 3 story home which were originally due to be installed on June 22. This installation date was cancelled on June 21st. We had taken down all curtains in the house and took out 3 air conditioning window units preparing for this delivery date. This was cumbersome and time consuming. The windows were rescheduled to be installed on August 3rd.

The sales rep that came to the house very nice. Was never told that they would do three on hard inquiry on your credit. Call to discuss it with her and did nothing about it. Did not authorize to keep running my credit. But did it anyway!

Skylight window installed 9 years ago and now requires warranty repair. Window began to slide down slope of roof leaving an opening at top of window. Rain began to drip inside house and service dept covered open temporarily with plastic. That was 3 months ago and the window has continued to slide currently leaving a 10 inch opening and still sliding. Service dept keeps rescheduling the repair. The plastic cover no longer covers the opening. This also creates a potential safety issue if the window slides completely off the roof and injures someone. Obviously warranty repair is not Renewal by Andersen's top priority.

If you want to wait two and a half months for an overpriced door, Andersen is your company. I waited 6 weeks for my door, only to have it arrive with the handle holes drilled on the wrong side. I was then told it may be 4 to 6 weeks to get the proper door from their factory. I was offered a $25 gift card for my inconvenience (LOL). I am disabled and use that door for entry and exit as it is a wider opening. The installers were great; but when I asked to be compensated for this inconvenience, Mr. Slick salesman said it was under review by his management and he would get back to me to make sure everything was okay. Never called back and never heard from them again.

Hello, this is a follow-up review. Two summers ago we purchased a 6000.00 dollar Andersen patio door. After three months the screen door fell apart. Was replaced three times once installed by an Andersen installer and fell apart after very little use. Andersen wanted no part of this on going problem. Just kept shipping screens which eventually fell off hinges, bent, or simply would not close. My follow up review is because we just saved enough money to have the track replaced and a custom screen (much better quality) made. Cost 1800.00 dollars. Don’t buy Andersen screens. They will not last. Also, we decided to replace 4 library windows as part of a renovation project. Because of the experience with Andersen we chose Pella.

Poor execution, shoddy workmanship. Expectation 1 maybe 2 days to install. Actual time from the first appointment to install to the last attempt to fix the botched install from April 30th to July 7th. When they first arrived they started and realized they needed to cut a couple of inches of concrete and tile from my floor and would return the next week with the proper tools. Thus began this unfortunate choice of vendors. My porch remodel was on hold for 2 months. The end result one sliding glass done well and the other done in a shoddy manner.

Absolute horrible company to deal with. We found out too late they sent us an incompetent person to our house. After making an $8,000 order we discovered a week later where the leak was actually coming from - windows 18 inches above the patio window. Any competent window person would have looked there first, but they didn't. I called to see if they could help out fixing the issue with windows above as we still go forward with the patio door order. NO ONE would return our calls for weeks and until we canceled the order. Even then they were not helpful and rude. Worst customer service ever. Don't use this company!!!! We were told it's not their job to inspect windows. My bad, should of went with a contractor! I assumed they would know what they were doing.

We received glowing reviews from a neighbor in Maryland and requested an estimate to get 19+ windows for our home. The young sales agent came out and after 3 hours was frustrated. We wouldn't sign a contract for $60K in windows sold for $30-40K with so-called discounts. We wanted to resize 3 windows and also add a gliding door to a solid basement wall, so we needed to consult a mason. They kindly offered an affordable mason. But when we asked the sales agent to price out 5 different door and window options for our basement wall, he balked at the work involved and couldn't price the 5 options and send us an email with individual prices for each. Note, they never give you the individual cost breakdown for anything. Only a lump sum and how the total cost will increase or decrease according to what you do. This makes it impossible to calculate the total cost to buy/install each unique window.

The issues with the picture window and drywall have been resolved satisfactorily, thanks to the efforts of the customer service representative from RbA Colorado, Jason **. After posting my complaints, Mr. ** contacted me within days and arranged to have an inspection done of the window installation and drywall around the picture window and double sliding doors. Following that inspection, one of the original installers returned to the house a couple of weeks later to literally straighten things out. He agreed that the installation had been done improperly and was able to adjust the picture window and adjoining casement windows so that they were finally in alignment. He also solved the problem of how the mulls should be finished so that when he left, the windows looked the way they were intended to look from the start.

We had 6 windows replaced on April 6, 2020. The glass in one slider window was broken in shipment but installed in our home. We were notified of its broken condition after installation. We were told by the installer the broken component would be replaced in three weeks. When the broken component was not installed in three weeks, we contacted the area representative and were told the component would be replaced much later on May 22, 2020. We were later told the component would not be installed on May 22 and a replacement date has not been set. Andersen still sells windows in our area but cannot finish our job. We have been looking at this window and have applied finish to the frames of all other windows except this one. It is an unsightly mess. The product is basically good but the installation service is terrible.

I scheduled an appointment with Renewal by Andersen because I was tired of the cold calls. I wanted them to stop cold-calling me. But once they were here, I was really sold on their reliability, message, and guaranties. I had met with them once before and I wasn't super wowed but this time, it was phenomenal. I learned so much more than I did last time. I ended up getting a bay window and double-hung windows for the front of my house. They've been communicating with me very well about when they are going to the warehouse.

We're pretty limited here in Wyoming so we only had a few people to choose from. Renewal by Andersen was the first one who returned our call and came and gave us a quote. Their products seemed to be higher quality and worth doing. Also, they were an easy company to work with. They installed a new sliding glass door and they also put in a bay window, where we previously had just had a large picture window.

I worked with Renewal because their product is far superior and because of their track record. The gentleman that came out here was fantastic. That was the wealth of knowledge. I purchased the slider windows and the timeline they gave is reasonable since they have to make them per order and in light of the current situation.

Our house was built in ’92 and one of the windows on the patio door was fogged over and it was like 30 years old. Andersen windows are currently in the house and we called them to give us a quote at replacing the patio door. They were very prompt and the gentleman was extremely helpful. The only thing was to have a full patio door and to have it replaced, the cost was more than what we wanted to spend.

I heard from co-workers about Renewal by Andersen and I also did general research online. I think Andersen has better quality than other windows. We had them install windows in the whole house. We had two different installments, one last year and one this year. They gave us timelines and they were early in both cases. They were both done well too.

Do not get fooled by fancy salesperson, fancy demos and all the promises made. One of the biggest factors in choosing Andersen was the level of service they supposedly provide. From the day after the salesperson left with our money, the service was terrible. Lack of communication to set up follow up appointments, inaccurate window counts, and install date problems were just the beginning of issues. We had no clue whether the install date was going to happen until the crew showed up (with no phone call). When the crew got there, the paperwork was missing so they had to guess which windows go in which spot. They guessed wrong and had to redo two windows. There were also several issues with the install quality, which was eventually pointed out by the supervisor. The crew had to waste another day redoing all these windows.

The Andersen sales rep did a good job because honestly, I wasn't looking at purchasing but we bought four different panes and a sliding door. I was not looking at doing that much, but since this house was built in 1955, he talked with us about energy kind of conservation and the house being warmer. I don't know that much about structure windows so I didn't know what I wanted or what to do. He explained things and he was patient. He told us was that when the seal around the windows gets old, it gets moisture in there, and then you can't get rid of it. When you look at your window it's not clear.

Updated on 04/27/2020: I am following up on my recent negative review of April 16, 2020. On April 17 under the direction of Joe **, an Install Manager, based in Northborough, MA, a crew headed by “Greg” came to reinstall the $9000 leaking window that was installed in April 2019. They assured me the leak was remedied this time, but sure enough ten days later my tenants found the window leaking again. Mind you this is after a leak was to have been remedied last July 2019, then again in January 2020, and finally now in April 2020. Numerous crews have been sent out over and over again.