Renewal by Andersen Reviews

I did the door replacement with them. The team was very friendly and they worked persistently until the job was done. They did everything in half a day. The quality of the door was good. I highly recommend Renewal because I was satisfied with the job.

We really enjoyed their rep Jeremy. He was a really nice guy and he treated us like family. But I'm still waiting for them to come out as there are a couple of things that are wrong with the window. We have some ripples and a bit of condensation. Other than that, I had a very good experience with Renewal. Their customer service is excellent. I would recommend them as long as the product gets fixed.

The salesperson who came was very good. He gave us a quote and took his time. He went above and beyond as far as helping us figure out what we needed to have done and coming to our decision. The same for the person who installed. He went above and beyond and did some extra work to help make sure it was a secure door. We're very happy with everything.

I initiated the process in September thinking that perhaps I could get windows by October or November but they said it would be December. Then, a week ago, we had our first significant snowfall. They did all the windows except the picture window over the kitchen sink. They also did all the exterior work, but the molding. They said they'd have to come back the next day. They initially said they could do the installation in one day and it wasn't possible for them to do it but it was fine. The men were polite and respectful and the workmanship was excellent. Also, I received a lot of help initially. Once the team got on site, I knew what to expect. They gave me printed material and what to prepare for and things like that. ​It was worth what I paid for.

I always felt that Andersen had quality windows. We had a very large bay window put in in two and a half days. The installers were very nice people. They were knowledgeable, clean, and very respectful of my property. And they did a lovely job. I’m perfectly happy with them. I got a lot of compliments already, even from neighbors as they go by.

Renewal by Andersen, advertise they do custom windows-I have 3 windows that needed to be custom, they said "We can't do that. They are too small of windows". After my windows came in I was told it would be another 2 1/2 months before they would be installed because I live in northern Az and they don't have enough crew here to keep up. When asked to send a crew up from Phoenix, they said "No".

I have dealt with flipping houses and building custom homes, and Renewal by Andersen was more superior than any other window company I've ever dealt with. From getting my initial sales call to measuring and the install, it was the most impressive. There was a product shortage, and they were in contact with me a couple of times a week, telling me where my order was at, which I appreciated. The cost was horribly high, but after the install and everything that they did, it was worth it. The quality is absolutely amazing. I've recommended Renewal by Andersen, and my daughter just got windows ordered from them also.

We had Renewal by Andersen install a sliding glass door, a bathroom 4 by 4 window, and then we're having five transom windows. So far, we love its quality and we're very pleased. They beat the timeline. They were sooner than we had expected, except for the transom windows, but they've communicated that. They’re only half the project finished but they did some amazing work. They blocked areas off in the house, and when they did the slider, they were here but we didn't know they were here, as well as when they left. It was perfect.

I reached out to see if Renewal by Andersen would cater to my area as I live outside of the city in a smaller town and they were able to cater it. Then I appreciated the salesman when he came out and we were able to work with him. We only committed to half the project for now and we did the basement. When we cut egress holes into the concrete foundation, the installers came in. They had to phase the thing out because two were in backorder and so they did three windows while I was at work. By the time I came back, everything was cleaned up.

Renewal by Andersen was fantastic. Their customer service is so excellent. The products are amazing. I didn't even notice the effect of the windows so much until winter came. I have a really big house, so I only heat one side of it because the windows are so good, it doesn't get below 65. Also, the front door is gorgeous. It’s stained glass with a flower in the middle. It's really very elegant. As far as the installers, they were very pleasant and wonderful.

I've seen the products of Renewal by Andersen. They're very good. I got a front door and storm door from them. It was pricey, but the quality is excellent. I'm one of those people that believes that you get what you pay for. Their representative kept me informed of what was happening. There was a delay and given all the supply chain delays these days, that was not unexpected, but they were very upfront with it. The rep knew his product and the whole system from start to finish. There were no surprises.

Everything went well with the installation. We're just waiting for the screen to be added once it comes in. Other than that, everything was good to go. They were also very professional. They let us know everything that was gonna be taking place ahead of time, so we really didn't have any questions. Everything was taken care of. They got it right the first time and we appreciate that.

We liked the reviews on Renewal by Andersen and the material we decided to go with. They were also the only one offering that. Then I had some good references and recommendations from others. The agent that we spoke with and made the contract was very good and nice. We met with him earlier in the year. He gave us time. We told him we might call back because we were sourcing. Then, we ended up calling him a few months afterwards. We put a hold on it. He was close in the area, so he came by. As to the team itself that did the installation, they were very professional. They were very courteous given the circumstances of COVID. At the same time, they were answering all questions, and were very clear about what they're doing, the documentation, and the next steps.

We had both windows and doors from Renewal by Andersen, and we've been very pleased with them. The installers were very good. They were really thorough. They were available to answer questions. They were professional.

Poor customer service and definitely lost my business. I asked them to be sure to send me a designer/estimator who is fully COVID vaccinated since we are at high risk. They refused my request and decided not to take my business. As a customer, I control the safety of my family and my home. Businesses should be keeping in mind there are so many folks who are high risk and be ready to support these individual requests accordingly. Wow, is that worth losing business?

The place where I would put the window is in the shower so it gets wet. So, I knew that I needed something that would hold up and last. The sales rep was great and not too pushy. I was only looking for one window and it was easy. Renewal by Andersen was great as well and very clean. It was no mess to clean up. It was the smoothest home project I've done, so far.

The rep did a great job. Andersen said it would take three days to get the picture and double-hung windows installed. The tech did it in three and a half. So, it went a little bit over. But they didn't get started on the first day. They did a really good job all the way around. So far, the windows look good.

Andersen replaced several windows. The installers did the job well. They cleaned up after themselves so things looked good. The windows look nice. Working with Andersen was a good experience. If we had to do it over again, we’d do it over again.

Our house is 11 yrs old. Builder used Andersen windows. Within 5 years we had seal break on 4 windows. Andersen supplied the windows under warranty, but did not cover the install since they did not install. Fine. Now 6 years later 5 more windows have failed. Andersen is refusing to replace them claiming they can tell by pictures (won't send a service rep out) that this is not a product defect and they should not have even replaced the first 4 - that was just a 'good will gesture' (right - after we had to pay $1000's to install). They do not stand behind their products. We have been told that the aluminum strip they use to separate the glass panes does not work well in extreme weather - we live in Houston. Don't buy - they won't honor the warranty.

In the house we bought, half the windows we discovered were made by Renewal by Andersen and the original windows were not. We needed to replace the original windows and found the ones that match the existing ones. Their sales rep was a nice guy. He was unvaccinated, though. We had two windows and a patio door installed and the installation was great. They did some service while they were here too on our existing windows, which was nice. Everything's great.

We built a house in 1939 and my daughter lives there now. They put Andersen Windows in there and they're good. My dad used Andersen, too. Everything went fine with Renewal by Andersen recently. They did everything they were supposed to do, except on the windows themselves, one of them. He wrote it up that it doesn't stay up where it belongs. If you open it up, it doesn't stay where you open it to.

We had our windows and sliding doors replaced last winter. The windows are beautiful and doing well. However, when we began to actually use our sliding door in the summer/spring, the handle fell off. We called customer service who mailed us out a new set of screws stating that the problem was the length of the screws, and the screws sent were too long. We were expected to place the door handle back on ourselves. It seemed pretty straightforward but when the screws were too long, we called again and were told that we were sent the wrong set of screws. This time, we were sent the same size screws as last time. And, we were told that we would have to replace our handle ourselves or arrange for a partner to do it.

It took some time for windows to be made but installation was done in timely manner and the crew were very professional and friendly. I had a bay window installed which looks great. Total of 18 windows were replaced. They all look great. Front door was installed as well, love the color and glass on the door.

It was great working with Renewal by Andersen. They let me know when they were coming out or if they were delayed. I was in the loop all the time. One of the screens didn't come in, but even if it doesn't come till spring, it'll be fine.

Jon and Angel were professional from start to finish. Windows did take longer to come in but with the issues due to COVID-19 it was understandable. This now the our second purchase will never go anywhere else for window service. Thanks again

We had two guys putting them in. Listened to us and we listened to them. They were helpful and they told me what was going on and what they were doing. They put everything on the floor, cleaned the floor, the sills and windows. They did an excellent job.

Andersen's was very persistent in contacting me after I requested a quote which I was ok with. I was never given an actual quote after we made contact since I was told the cost per window was about $2800 which would be over 80k for my house if they were no more expensive than that. There is no way in hell I'm paying $2800 for a toilet closet window. Obviously I told her, "If that is your average price per window I'm not interested." I called another company who came out and gave me a quote, uses 100% argon in their double pane and it came out to about 1300k per window for the highest quality window, security windows. I'm super disappointed in my initial contact with this company and maybe their windows are that expensive but it seems like maybe the sales lady just wanted to go home and didn't feel like talking to me.

The process was a little long just because some things were on backorder like the screen. So, I still have yet to have that put in. Otherwise, the team that they sent out was great. They did two days to do the project and I love them. They were respectful to the home and kept me abreast on everything, of what could go wrong or what was wrong with the door. They called the proper people and everything got resolved in a good time.

We are so happy we chose this product. Had 8 windows replaced. Quality of material and workmanship is remarkable. We are a totally satisfied customer of Renewal by Andersen. This experience has been smooth in every way. We would definitely recommend this product.

Renewal by Andersen had a sale. Our sales rep was great and he stayed for as long as we needed him to. The purchase was all super easy and our contacts after that always answered the phone. The installation was great. It was scheduled for three days but it only took a day and a half. It was a great experience and we love the windows.

The first salesman that came was here for a while and it was an enjoyable conversation. It was a bit lengthy but he answered all our questions. We got a fair price and in today's market, the timeline they provided was completely reasonable. The installation of our sliding porch windows was great. It didn't take that long and all the windows fit perfectly. The two guys who were here were very nice and professional. They did a perfect job and cleaned up after themselves. The quality of the windows is outstanding and the price reflects that. You get what you pay for and I'm very satisfied with them.

About 5 months ago I contracted to have several windows replaced. That seemed like a long time but I had no choice. On the date the installation was to take place I was informed that installer was taking the day off because of possible rain. And I would receive a RESCHEDULE! That has been a week with no Call! I have called twice since and told I will be contacted within 24 to 48 hours.

It was very pleasant when the salesman was here. But We had some hiccups when the guy came out and measured everything. He said that the outside trim does not come the brown you wanted. So, we're gonna have to get that painted at another time. But it was okay. Andersen made good in the end. The guys who did the installation were amazing. They were efficient and pleasant. They were communicative, before, after and during. They did a fabulous job and we love the windows.

There was an ad that came up on my iPhone offering Andersen at 40% discount. But it turned out to be a 20% discount when I signed up. The installation went very quickly and smoothly. The communication was very good. The techs got it done within a reasonable time of five hours. The only issue I have that I need to get resolved is the cost. When they submitted the paperwork, Renewal was saying 10,000. And when I signed the agreement, it was supposed to be 9,700. When I called about it, they said that they have people from the accounting department will call me. But that was last week and I still haven't heard from them.

Their rep Matt was really knowledgeable on everything and helpful in making the decision. He pointed out a lot of good points too. The installation went really well. The techs went above and beyond what I thought they would be doing. The price is too high but you get what you pay for.

We had Andersen windows when we built the house and we were well satisfied with those so we thought we'd go with Renewal by Andersen this time. We purchased seven double-hung windows and one sliding window. They gave us an idea of when they would be in. They came in and put them right in with no problem at all. The guys were very nice and did a good job.

I did my research as far as who had the best and most efficient windows for my house and went with Renewal by Andersen. They did 19 windows which was a two-day project. Their service and quality are fine. They're wrapping up the painting today and tomorrow.

We had a patio door installed but it didn't come in with the screen door. It's on backorder and I'm still waiting for it but it's no big deal. The installer was very efficient and very nice. He knew his craft and was on top of his game and he didn’t cut any corners. He was very much on task and explained a few things as he was going along. I've been burned a few times over the many years living here and this experience with Renewal by Andersen was one of those success stories. I would recommend them.

The quality of the product is very good. The installation went very smoothly. I just have a couple of items that are on backorder and they haven't been installed yet. That's the only thing left in the project.

I got sliding windows and Renewal met the timeline. The installers were efficient and they knew what they were doing. The quality of the windows is great. They do a better job with outside noises.

Renewal did good work and they were very nice to work with. The installation went fine. But, I wish there was a little bit of a grace period where I didn't have to pay right away. I saw some other ads where they did delayed payment for people.

Renewal's guys showed up, they're quick and they do everything perfectly. Everything is meticulous all the way up to the calking. The salesperson I have called while the guys were at my house and asked how the installation was going. His message said, "Let me know how things are going. I just want to make sure you're happy and everything is staying on track." And so, I called him back and said, "Yes, I couldn't be happier."

I ordered my windows back in May. I was told they would be ready the end of July or 1st of August. I was also told at that time that installation would be about an hour because "these guys know their stuff and are in and out and totally clean up afterward". They called the first of August to tell me my windows would arrive the end of August so they could set me up with delivery in in late September. I would not be home that month. So I made the appointment way into Oct to make sure I could have a first in the morning appointment which is between 7 and 9. Got a call that morning at 8:30 to say that they would be about 45 minutes late. I told them that wouldn't work for me.

The whole process was very well-organized. Renewal by Andersen had a person come to look and someone else to follow up and make sure that the measurements were accurate. Then they had someone else who followed up and monitored. Renewal told me several months ago that they were coming. But somebody should have said, "Okay, we're still scheduled." So, I wound up calling to see if they were still coming and they said they were.

This summer my wife and I decided it was time to update our front and patio doors. We did our research got estimates from a few different places ultimately decided on Renewal By Andersen. We chose this company based upon our research and our sales representative Chase. We chose our doors and paid half down to get the ball rolling. At this point we were told the doors would be built. It was explained to us that with supply chain issue it would be 12 to 20 weeks before the installation would take place. We were totally ok with the timeline and we're happy to wait for such a quality product and what we were told would be a professional installation.

I had problems with a couple of windows that were installed and they weren't the greatest quality work. I was a little more confident in the installation, material, and quality of the windows that Renewal by Andersen had, so we had them replace windows. The ones that were in there never cranked out and I had them replaced with a combination of two pictures and three crank-outs.

We liked the apps that Renewal by Andersen had. They came into our house, plugged our measurements into the app, and told us the estimate right there. It was very believable and we knew that we weren't haggling. I wasn't getting a different offer than my husband would have gotten. Everybody who came into our house followed our request to mask, which is incredibly important to me.

The windows look beautiful and are the perfect replacement for our old Eagle windows from 1992. It is clear the quality is much better, which we have always encountered with Andersen Windows. Mark ** and his crew were outstanding from the moment they called until the very end. They were prompt from the very first call to the completion of the project. He and his crew were professional, courteous, extremely neat, and diligent workers. They encountered a few issues with rotted wood and repaired the damage. We could not be more pleased and would highly recommend both Mark and Andersen Windows.

Window sizes were mis-measured, instructions to installers were inaccurate. Full size screens were ordered, half-size screens were installed. Installation was poorly done, resulting in inability to lock any window properly & easily. One technician corrected installation and locking problems on all but one window, suggested visit by manager. No mgr ever visited, 2nd technician insisted there was no problem, but problem of locking that window easily still remains. Some full size screens were provided, after multiple calls, but not all. My multiple follow up calls were not returned.

We like Renewal by Andersen's windows and we had confidence in the person that we worked with. The installers were exceptional too. We had four windows installed and they're excellent. We have four others that we had installed previously so most of the windows in my house now have been upgraded and replaced. The house is about 30 years old and Renewal by Andersen windows last at least that long.

After purchasing a disappointing product by another window company that was unable to be corrected by the installers/manufacturers, I contacted RbAndersen. I was only seeking another opinion/estimate but after the salesperson gave an impressive review of their product and process of installation, I went no further in seeking opinions. It is obvious that they have a superior product compared to other replacement vinyl windows. They also have responsive employees who take pride in their work. I had a concern about whether the rotten window sill could be replaced and they replaced it professionally and to specifications even my late father (perfectionist woodworker) would have praised.

Communications/customer relations after the purchase contract was signed have been virtually non-existent unless initiated by me. One installed door was inspected on August 19. 2021 and supposedly a replacement was ordered but there has been ZERO confirmation that the replacement was actually ordered and no estimated or actual delivery provided as of November 19, 2021. Contacted Corporate Homeowner Resolution but they have not bothered to follow-up on status of the project despite two contacts initiated by me.

Renewal by Andersen has very good windows and good service so far. They did what they said they were gonna do and it was exactly what we wanted. They did 10 windows in two days. We have a small problem with the slider but they’ll come back on November 9th and possibly put a slider in and the screen. Those are the only two issues and they’re trying to work through them.

We started our Renewal by Andersen project in June 2021. We have received quotes from Pella, Marvin, and Renewal by Andersen. Having had a terrible experience with a previous remodeling project involving subcontractors, we specifically went with Renewal by Andersen at a higher price point because the salesperson (Justin Z.) assured my wife and me that Renewal by Andersen did not use subcontractors. Relying on the salesperson’s representations, we executed the contract with the understanding that the windows and sliding doors would be manufactured and installed this fall.

I like the frames that were around the glass that Renewal by Andersen had. They were composite frames and they were much smaller in size. I didn't care for the fiberglass or the plastic frames that other manufacturers are using right now. My sales rep knew his job and had great customer service. I was also impressed with the two individuals who came for the installation. I liked that Renewal by Andersen took great care in protecting the inside of the house. I also liked the uniforms that the gentlemen were wearing, very professional and clean. So many people that have been in and out of my house here during different projects come in with shorts and T-shirts. That's very unprofessional. I like that Renewal by Andersen has a much higher standard.

My windows looked okay but they were old and the screens weren't working very well anymore. I was sick and tired of them. For as long as I'm here in this house, it was a good idea to have new windows. All the people from Andersen that came out were good. We've only had our new windows for four weeks and so far, they're working. They seem to be of good quality and I am happy with them. The only thing was I was originally told we would have the windows at a certain date but it ended up being at least eight weeks later.

I used Renewal by Andersen previously and this time, I got replacement windows from them. They double checked which windows they were going to replace. They showed me how to tilt in the windows in case they were different than the other ones that I have. Then they checked on it when everything was finished, window by window to see if everything was done the way I wanted it.

Going through the process of window replacement with Renewal by Andersen was wonderful. It took one day and I was just amazed at that. They also offered advice. The building was built in 1910 and we had the original windows with the original frames. It was a great day. The next thing that came by was the guy who came in and stained the window to our specifications. It's really beautiful.

We bought five double-hung windows from Renewal by Andersen. The rep I worked with was great and wonderful. It was not a pressure sale. He came in, took a look at what we were interested in replacing, showed us the product, explained what the timeline might be. We didn't make a decision right on the spot. He said when we were ready just to let him know. I was very confident that he knew what he was talking about. The installation went really well. They showed up in the morning. The lead person introduced me to his crew. He asked me to show him where the units were going in. He took it from there. They worked away. It took the whole day. He thought they would get done a little earlier in the afternoon, but it was late afternoon when they finally finished. The job they did was just beautiful. The windows are not inexpensive, but they are worth every penny. They're just really in a class above everything else in terms of windows.

Although they promise a great experience in buying their replacement windows, my ongoing event is being nothing but a disaster! After placing an order with deposit 6 months ago, the work has been scheduled 4 times...and cancelled 4 times before performance, with no clear explanation other than "backlog"! I am still waiting for any information and my telephone calls, e-mails and letters are being ignored with no reply. I have also suggested a refund but have not heard and must now consider whatever future action I can take.

Originally, I didn't want to go back to Andersen 'cause the windows I replaced were Andersen and they were all rotted out in 20 years, no coverage, nothing. But I was forced because the people that I hired to do the job said they couldn't get the windows after about seven months. They were going to use a different brand, which seems to work out pretty well for the people in my neighborhood. The installation crew was very nice. They worked as a good team and they did a very good job.

I made an appointment with Andersen for this past Thursday—one hour before our appointment it got canceled by them. I called to reschedule and was told it would be another 2 weeks before someone would be able to come. SO FRUSTRATING. Was offered $150 for my inconvenience—such a disappointment! I had already waited two weeks for the first appointment. I will find another company that deserves my business.

We needed a new door installed and signed the original contract on June 16, 2021. We are being charged nearly 9k for one French door. The advertising stated that there was a 40% discount but I do not see it reflected on the papers. We had a metal roof installed on the entire house for 15k and this is nearly as much. A team finally came to install the door on September 17, 2021 but the locking mechanism does not work and the door functions poorly all around. They sent someone out to check it and they said they are going to fix it. Still waiting, now October 11.

Renewal by Andersen had been recommended by a friend and we liked the guy who came out from Andersen. We purchased all storm windows for the house. My experience with their rep was good.

This experience was a total nightmare. Started with a sales pitch that was all lies. I am now into week 5 of installation that was to take 1 & 1/2 days and still not complete. Sloppy & unprofessional workmanship. Totally regret choosing this company!!

Most of the companies I called didn't want to do one window, which was all I had. Renewal by Andersen did. They were also one of the few that do it without removing any siding from the house. That was a huge plus for me. I paid $2,500 for one window. That was a lot of money and it hurt me. But I did it anyway because I can't physically do it anymore. I installed the original ones in ‘96. This one just broke so I had to get it replaced. I called Renewal by Andersen on the 9th of June and the window was installed on the 28th of September. The window was very nice and I liked the look of it. They did a beautiful job.

Our house is 32 years old and we had Andersen Windows in there. They weren't the renewable ones so some of the wood started to show damage. We decided to put all new windows in and Renewal by Andersen did the job. Everything went just well and we had a good crew here. I'm very happy with the windows and I would recommend Renewal by Andersen to anybody if they are going to replace windows.

The timeframe from when we made our order until technicians were able to come for the installation took a while because of COVID. The door came in damaged so they had to order another one. The timeframe was a little bit longer than I thought it was going to be but not as long as we were originally told. Renewal by Andersen was very quick the first time around. But the interior work was not as good as I would have expected. They sent a second guy and he was really good. He fixed everything perfectly so I'm very happy with the end product. All in all, things worked out pretty well.

Renewal by Andersen seemed like a better choice to go with than somebody I didn't know anything about. I've been seeing their advertisements forever and I liked the company's size and reputation. It happened that I needed something done and I'm glad that I did that with them. My sales rep was really fabulous and she explained everything clearly and precisely. We went over several different options on things.

We used Renewal by Andersen before in our house and they were the best contractor we ever had. We like their service. They are so neat and they do what they say. They come and measure the stuff and they have a great process. It's very coordinated and nicely done. When they leave, everything is perfect. The last job we had them do was for one window in the kitchen. Before that, we had a bunch of windows done. If we have any windows to get done in the future, Renewal by Andersen would be the first we would call. The windows have been terrific. The other ones that we had done years ago are operating and taking a test of time. I would recommend Renewal by Andersen to anybody.

Working with Renewal by Andersen was simple and easy. Our rep was easy to talk with and he was honest about the product. He gave us the information we were looking for and was knowledgeable about what he was selling. The people who came in for the installation were very professional. Our windows are of nice quality and we love them. We had a great experience.

Renewal by Andersen came to me, gave me a quote within 10 minutes, and did everything. The windows were really expensive. But the process was easy and hassle-free. The windows are in and they look to be of good quality. They are sun-proof and you can take them out and wash them. The installers were a bunch of nice people. Everyone had a job and they were seamless. They left no mess. The only thing is I've been trying to get Andersen to give me an itemized invoice and I can't get them to do that.

I liked the speed at which Renewal by Andersen could get things done and the warranty. They replaced a door and eight windows. The timeframe was going to be within a month and a half, but it took longer due to some other issues. Nonetheless, I'm happy with the product. They're not leaking.

The timeline they provided was a short period of time considering the pandemic and they kept the timeline. The installer got the installation done in a day that they said they would. It was perfect and he cleaned up everything.

Work recently completed included installing 9 Andersen windows. The finished product install looks great! More importantly, the team they hired to install the windows also had to repair the damage & rot under a double-window unit. The attention to detail by the team & their craft knowledge to make the extensive repairs made all the difference to keeping the project on track, excellent repairs, & attention to detail, down to patching a small area in another room without being asked to do so. We 100% recommend Andersen windows & the installation team. Yes, the windows are expensive. We ordered in March 2021, installation was September 2021 with the delay due to our jobs, not due to Andersen, they were ready to do the install in May 2021.

Highly recommend this install team. Bill the crew boss was extremely knowledgeable and managed the process flawlessly. The remaining members of the crew were equally skilled and professional. Site was completely covered at the start and spotless when they left. Great experience.

The windows are beautiful. Install looks great. Wife said installers were courteous and even wore shoe covers in the house, so I’m glad there were no issues there. Kevin, sales guy, was thorough and knowledgeable and did a great job breaking down the competitive advantage of his products. I had another company out here to that quoted slightly cheaper, but I still went with RBA by Mr. **. He also did a great job tailoring the product to suit my primary concern. Took months to get the install done. Wish the turnaround was quicker, but I’m sure that can be attributed to the pandemic. They sent me a change request on my contract which I totally misinterpreted, and I thought they installed the wrong windows. Turns out they didn’t. Product delivered was as promised but, barring my own miscalculation, the change language could have been clearer. Otherwise, I had zero issues, and Looking forward to see how the install and products hold up.

We called Renewal by Andersen and made an appointment. The salesperson came out and was on time, very friendly and cordial. After that, the measurer came out and did an excellent job. Both the salesperson and the measurer did a very thorough job. After that, it went to the manufacturer. We were called when the windows were ready for installation and we were given a choice of when we wanted them installed. We chose to wait. It was during the pandemic, and we have two children who are at high risk. They held our windows in storage for a year for us and never flinched. They were cooperative whenever we talked with them, and they said, “No problem. We'll do it when you are ready.” The installation, when we finally decided on it, went very smooth, and the people were very careful. We were completely pleased with how it all went. I would recommend them.

The original windows in the house were Andersen. Considering the house is over 40 years old and we still had the original windows, we wanted to stick with Andersen. The original set had lasted for such a long time. We had sliders installed and there were also glass sliding doors. We loved Josh, our consultant. He was super nice, helpful, and knowledgeable. Also, all of our interactions with the installation team were very positive. There were a couple of issues they came out and fixed for us. The cost is high but we are planning on never having to do this again in our lifetime.

Where are the weatherstrips?! Is there a worldwide shortage? What else could explain a 90 day radio-silence from Renewal by Andersen? It’s been 2 hurricanes and a tropical storm—going on two since I’ve seen the install crew or heard from them. I knew this wasn’t going to end well when they (the installers) showed up 4 hours past the schedule timeframe. To blame it on the “much bigger project” you did before arriving late is one thing but to rush my 3-window and a door and disappear for 3 months is beyond unprofessional. It’s crooked. Every time I call they just say the same thing, “waiting on the weatherstripping, we’ll call you when we have an update“. Well here’s an update for you…I should have gone with Pella Windows.

If you have shutters, they will have to come down. Wish I knew that to begin with. Installation was very poor. They did not tent the rooms until the 2nd day, I insisted. There were flaws in the product, but they still installed it. I have to wait for new pieces to be made at the factory, but they don't have any idea how long that will be. The windows are awesome, and do keep the heat out.

There needed to be more time put in place for the installation. They came at around 10:00 and went till 7:00 at night and it was a little rushed at the end. Also, the caulking was not the best. I noticed quite a few gaps. I ended up contacting the guy who installed and he came back and addressed them. But later, I still saw more gaps. Luckily, he left behind the tube of caulk and I went back and did my best to fill those gaps. It's not ideal, though. But the installation was good, overall, and the windows are excellent. I have more windows to do in the future and I would consider Renewal.

From the appraisal to the finish of the project everyone was very professional. There were very few questions and those that we did have were answered completely. The project went as scheduled. Everyone showed up at the scheduled time. Work was completed without problems and when we got home you would have never known that the door was put in except for the new door being in place. Very neat and clean. We are extremely happy with this project.

Our new window is huge, which is nice, and a lot of air is coming through. The birds smack into them every once in a while, but we're getting over that. The only thing that is not quite good is it's hard to slide because there's nothing really square to grab on to. There are rounded edges, so it's kind of occlude. It's doable, but it's not simple.

I was quoted $78,000 for sliding glass door replacement. Went to a certified Andersen door company not Andersen Renewal and the doors were 10,000 for the whole remodel. I got a quote from a local distributor of Andersen doors original and the total cost for my project was $10,000. Andersen Renewal representative quoted me 78,000 for the same exact doors to be replaced.

I deal with Andersen all the time. As far as windows and doors, it’d be Andersen. I've purchased nine double-hung windows and we also got a sliding door. They just put that in. They got a nice metal that makes the door easy to slide and glide. Also, the installers showed us how to clean the windows. I just slide them down and I can clean the inside and outside really easy, which is what I like about them.

It's a lot of money but Vince, the salesperson, was able to talk to us about why it's worth it. He did a really good job of that. But the main reason that we chose Renewal by Andersen is that we had a lot of confidence that whoever Renewal would send out to the house would be fabulous. And the team that was sent out to us was excellent. Also, the new windows make our living space significantly nicer to live in. We're in a little split-level house and I had no idea how big of a difference the new windows would make. They're much more open because of the way they're designed and the airflow is wonderful. I'm really happy about it.

The sales rep from Renewal was very good at providing his pitch. But it was very difficult to figure out if he had applied the coupons because he did them in a different way. Also, we knew what the total cost was but we didn't see a breakdown. It was just a total package. The cost was significantly more than we planned to spend, but we felt the quality was worth it.

I was originally going to do two windows but it turned out quite expensive. I decided to go with a bay window and I thought Renewal by Andersen would give me a hard time and try to talk me out of it but they didn't. I got exactly what I wanted. Whenever the installers told us they were gonna do it, it was done. There were no delays, pushbacks, or cancellations. I'm very happy with the way the window looks. I like it.

The reps were all wonderful. The installers came when they said they were going to come. They put everything in and cleaned everything up. Everything went perfectly. We love the new windows we got. We're very happy with Renewal by Andersen. They said what they were gonna do and they did what they said.

The sales rep that came out was exceptional. She is super knowledgeable and helped guide us towards what we should get. As a consumer, I don't really understand all of the lingo and stuff but she really helped us come to a decision that we felt good about. However, there was some minor damage to our interior walls and things which isn't totally unexpected but wasn't really disclosed. The crew left some tape up so that the stainer could get at the window. But then when we removed the tape, we saw that there was caulk smeared on the wall and several things in the wall. It would have been nice to have that pointed out.

I wanted something done. I kept calling Renewal by Andersen and nobody called me back. It took a month before the people even came to my house. Renewal's communication is really bad. Otherwise, the service was good.

This is Leroy ** of ** in Middleburg. When I purchased the new top-of-the-line Exterior Sliding glass patio door, I specially told you about the leaks and that the threshold was lower in the Middle. I told you, whatever you guys do, make sure it doesn’t leak. You even Put into the contract an extra threshold board. It was installed May 17, 2021. Well, yesterday I checked after the Thunderstorm and the carpet was wet. I talked to Montreal ** and she had a roofer come out and caulk a couple of spots! I paid you $7500 for an exterior type sliding glass door that didn’t leak!, And the new door leaks! I am not happy. Please pass this up to the owner that I expected top notch product and installation! I paid for the new threshold lumber, and I paid for a top-notch product, and excellent installation! I am not happy! **

I had worked with Renewal by Andersen before and had a good experience. I recently purchased 18 windows. They met the timeline. The manufacturer until the windows could be installed was about eight weeks, and then the actual installation was over the course of three days. The installation team did the job well, stayed late, and cleaned up after themselves. We're really happy with the windows. The experience was smooth from start to finish and highly professional. It's just that the price is very high. But I would definitely recommend them. If people wanted to spend that money then it's worth going with them.

I saw a TV commercial where Renewal by Andersen was offering discounts. That prompted me to call because at the time, my wife and I were in the market to get a new door. We purchased a front door and a sliding glass patio door. The salesperson was excellent. We were convinced to do Renewal by Andersen because he was very straightforward and offered tons of options. The professionalism showed by the salesperson was unmatched by the competition. The timeline was reasonable and expected and industry standard. We understood that they don't carry those in inventory necessarily.

The salesman, Dominic, did a good job when he came and explained things to us so we decided to just go with Andersen. Then, the installers who came out were courteous and did what they needed to do. We had double-hung windows installed and so far, we have no more drafts.

The installers were very respectful of my property and they cleaned up really well. I had 11 windows and a slider installed and the quality is excellent. I have one little issue with the slider, but they're coming back to fix that. Renewal by Andersen was worth the money. I've only had them in for about a month and I can already tell the difference from the heat.

We liked the people that came out to meet with us about the project. The rep that we spoke with was really good. We had some external French doors installed. The installers did a really good job. We like the quality of the doors. Overall, Renewal by Andersen was really professional and they gave us what we needed. They gave good service and responses.

The timeline for the replacement of my windows was excellent. Because of the pandemic, I thought it would take much longer. I was surprised. The quality of the windows I got is as good as any other. There were several Andersen windows in my house that were in perfect condition and this house was built in 1964.

The first time that the sales rep came out, he was extremely knowledgeable and he did a lot of showing us what was going to happen. It made us feel comfortable. I've been impressed with Andersen. But in the last window installment, which was a kitchen window, the installers used a lot of cardboard wedges rather than putting down a two by four or a one by eight. Then they packed it with the foam and stuff. I didn't think anything of it but the people that are doing the construction in the kitchen said that was a cheap way to get out of using additional wood. But other than that, the installers were efficient and clean.

The salesperson was nice. I ended up going with the double hung window. The installation went very good. But the installers didn't realize that I needed to have the safety catches. They're always added on. So the lead man stayed and put them all in at the end. A couple of the safety catches didn't work properly. The person they sent out got waylaid by one of our maintenance men. For no reason, he stopped Renewal's tech coming in and told him he had no business of the fact that the board, who had approved it, didn't like the windows, and I was going to have to make changes. So the Renewal's tech believed him even though I said, "That's strange. How come I don't know about it?" The tech went back to Renewal and told them about this. But nobody contacted me and I had to contact the office.

I set up an appointment, and the rep came in and gave a sales presentation about the product. I spent about two hours with him. The installers that came did an excellent job. I'm enjoying the windows.

The sales rep was nice and personable. I liked the installation team. They did a real fine job of not tearing up the aluminum siding and taking out of the old windows and putting in the new windows and the trim-work and clean up. The installation took two days. I had six door walls and two doors had half-moons on the top, and then there were 16 windows. The price was really steep. I wish the price would have come down quite a bit.

I replaced all the windows of the house and two patio doors. I was really happy with the team that came over and gave me a quote, as well as with the installers. The installers seem very well-trained. They respected my neighbors and I was happy with how they treated the house. But they're not done with the job. There were two windows that were wrong and there's another repair that they need to come out for. They're going to finish the job in mid-September so there's a huge gap there. But I really like what they have installed.

The installation was absolutely wonderful. They installed a total of 6 sets of windows, and some of them were complex. Like one was a bay window with three major parts. So, it was a big job and it took from 7:00 in the morning till roughly 9 o'clock at night to do the installation. The group did a great job. The windows are wonderful and I'm quite happy.

The lady that I talked to at Renewal by Andersen to make the appointment was funny and understanding. I told her I didn’t want to pay all at once. I wanted to make a down payment first and then deal with the other payment 30 days from now. She was more than delighted to do that. The guys who came out did the windows. They were very professional. They had their masks on and I explained to them that they couldn't come in without their mask. They were all agreeable. While they were doing the work, they took pictures and showed me what they were doing. The sealer that they put inside of the windows was agreeable. I liked what they were saying and doing.

I really wish I had gone with somebody else. I had nothing but grief with Andersen. I waited months and months to get the windows, and then when they put them in, they’re the wrong windows. I'm in a condominium and all the windows need to match. The salesman apparently ordered the wrong thing. I had to be outside because my building is the age where they were worried about lead paint. They did a lead paint test, and there's no lead paint, but I had to leave my apartment and they strung up plastic sheeting. My apartment is on the top floor, so I couldn't see that it was the wrong window. But my association complained.

Everybody was good when I purchased the windows. Everything went just like they said with the installation. The sales and installation teams did a good job. So far, everything's great.

I needed a crank on one of the windows that were already in the house, and I called Renewal by Andersen because the internet told me to. I got a crank. I'm very enamored of the product. When I moved this time, I'm working on the next 20 years here, the house had horrible windows and I don't use my air conditioning very much. I can open and close these new windows that have been installed by Renewal by Andersen, which I called because I had such good service when I called to inquire about getting a crank for the windows in the other house. I'm very satisfied with the work that's been done and the product too. Everything worked just as they said they would.

Two guys came for installation and they were so good. They laid down protection on my rug. They cleaned up everything in my house and even vacuumed the living room 'cause I had the door going out to the deck replaced and the slider. They also did some work out in the yard 'cause they did some replacement to the woodwork 'cause it rotted. They picked up everything in the yard from when they had their saws and the wood. The windows are better than I expected. I wish I had done it sooner.

We had our whole house done by Renewal by Andersen. The majority we got are sliders, and the kitchen has a bay and the back has cottage windows. The sales rep gave us an estimated timeline on the installation and they stuck with it. I would tell others to go with Renewal.

We needed our sliding door replaced and did all the windows on back of house. Renewal by Andersen explained everything clearly from what type of windows and door we were purchasing, how they functioned and the time expected to complete the project. The installation team was top notch! They were on time, friendly, clean and kept us updated throughout installation, we were very impressed. Once completed they walked us through on how to operate and made sure all our questions were answered. We love our new sliding door and windows. We look forward to working with Renewal by Andersen again when we are ready to do the rest of our windows.

I had one window that was on the windward side of my house and it did not have a roof sheltering it or an eave faucet over the top of it. It was at the end of its life and it needed to be replaced. So, I had Renewal by Andersen replace it. It reduced the heat load going into the living room because it was on the sunshine side. When the sun's out, it would be in there. The time frame was two months, which was a bit longer than what I wanted but the reps were right on schedule when they said they would do it. The team that did it was wonderful.

The rep seemed very low pressure. It wasn't one of these, “What do I have to do to get you in these windows today” deals like if I was buying a car. Then I had two different teams come out for the installation, and they were prompt, on time, and very good clean-up, so, very happy. I ended up with two double-hung in one room, and then I had two big slider windows and two small slider windows.

We had a super nice salesman from Renewal by Andersen. He sat with us and showed us everything. Was very patient with my husband and me and we were so impressed. We had one window we had skipped over. We didn't know if we wanted to do it. Then, the guy that came and measured the windows, said, "This is on the same side of the house of all the other windows." I said, "Yes, measure that window. We want to do that window."

Everything was good with the quality of the products from Renewal by Andersen. But I have someone coming over tomorrow because one of the windows cracked. The crack is on the outside, but there's nothing done with the screens. It's not like something flew into it. It's on one of the second-story windows. A couple of the screens were not placed in properly, like the upper corner might not have latched. There's a little knob up above that hooks into the window sill that wasn't done.

The two installers that we had were unbelievable. You would never know we have windows put in. They were so clean. Also, everything was just like they said it would be - the date, the time. They were very well-organized. Whenever we need to replace more, we'll go with Andersen.

We called Renewal by Andersen because we've had no problem with any of the windows that we've ever had. This was a sliding glass door and windows up above and the quality's fine. The reps I spoke with recently knew what they were talking about. They gave us quite a few options and were knowledgeable about the products that they were using. The only thing that I really didn't like was it was a little expensive. But that was the only thing.

The sales rep was fabulous. He came out to the house, showed us everything we needed to see and answered all our questions. He was very straightforward and clear. We had two installations on two different days, one for a sliding glass window and one for a door, and both went as smooth as you can go. Everything was wonderful. The installers were excellent. Very professional and showed up on time exactly when they said they were going to show up. They were clean and courteous too. Couldn't be more pleased with their work. The products look great. It's exactly what we expected and exactly what we purchased. The experience all around was great. Their prices were fair. For the product that they delivered in the top quality installation, you can't beat the price. It's not a cheap discount company, but it's very reasonable for top-quality stuff. Very pleased with Renewal by Andersen.

The installers put in a long day. They got here about 7:30 and didn't leave until 11:30 at night. One of their guys was not with them so they had to work longer but they got it all done. And they did more than we expected. They put in an extra piece of siding that we had up in our attic and they fixed the whole bottom. They were really great. We're very happy with the quality. They operate well and they're easy to clean. I can get the screens off and stuff easily. Also, we love the screens that look like they're not even there. People that have come over have commented, "Do even have screens on there?"

The salesman of Renewal by Andersen was very efficient. The staff was flawless, timely and polite. They kept me informed the whole way through. The price was good too. We shopped around and we felt really comfortable going with them. The installation process was one of the best I've ever seen. The guys who worked on that were excellent. Everything was just top flight. We love the products. The quality is excellent.

The sales rep was Johnny-on-the-spot and he explained it step-by-step. I thought the installation crew was going to take longer than they did, for what they did. They did a very fantastic job and I love the quality of the windows.

Dave, the sales rep, was very thorough and he explained everything very well. For the installation, we had three guys come and they did a great job. They didn't waste any time, they told us what they were doing, and they cleaned up well. We've been very happy with our Andersen windows. It's expensive, but it's worth it.

I purchased seven windows from Renewal By Andersen. Everything's going fine with my experience with them, except I'm still waiting for one screen. But their customer service was fine. In March I was given a tentative date in June to July for installation. I called in early June and said, "Are things are on track?" The rep said, "I'll schedule you right now." So, she did. The installation was great too. They called and said, "Could we come an hour early?" And they did and they got it all done in one day. The quality of the products is great too.

I had Pella windows before, but they were leaking after 15 years, so I was not thrilled with them. I decided on Renewal by Andersen when the lady came and talked to me about the 20-year guarantee. To get a 20-year guarantee of anything nowadays is unheard of. I got 13 double-hung windows and one slider door. There were at least five people who came out for the installation, and they were very attentive to me. Any questions that I had, they were able to answer. They told me the job would be done in a day, and it was. They also took all the old windows out with them. However, they put in the incorrect door in the slider. I've been working with a gentleman named Tom, and he said someone will come out and replace it, so I'm waiting for the new door to come in.

The team was great. The subcontractors Renewal by Andersen found were a good fit. There was a wait on the time to install, but that was due to supply chain issues and a backlog of people trying to get it done. It was a weird time of year after COVID, and that'll improve. Apart from that, we really like our purchase. Overall quality is great and we're satisfied. Renewal by Andersen is the best we've had. Go with them.

I've used Renewal by Andersen ​in the past, and this time, I did one picture window and one crank window for the bathroom. We like them. Also, the sales rep and the installer were good, and the company got us done a month earlier than they planned.

The windows and sliding doors are of good quality, and the installation team was a great group of guys. They were very professional, friendly and did a great job. They took pride in their work.

The rep did a good job doing the sales. That's why my wife decided to go with Renewal by Andersen. They came and did it in one day. Cleaned up afterwards, so everything is fine. The windows are a lot better than the old ones we had.

My husband and I got 2 quotes for windows and decided on Renewal by Anderson. The sales team was thorough in their delivery to make us comfortable with the product and the next steps of installation. Then we got in touch with the project manager, he too was great and even drove to our house on a last second basis because our window that we were replacing fell through the rot at the bottom of the window (down an inch). This scared us as we were still waiting for our new windows to arrive. He assured us the window wasn’t going to fall out.

I was very satisfied with the windows. They are beautiful, however the safety locks my husband and I wanted were not on the window. I spoke with my salesman and he reviewed the order and says we didn’t request that feature. After reviewing my notes from the order, the safety feature was in my notes. The lock on one of the windows broke and I was told not until the middle of July for service. I just feel after spending thousands of dollars on windows I should nott wait three weeks for service.

Four leaking (water and air) windows were replaced by Renewal by Andersen with easy to open handles and clearer screens. The installation crew were professional, courteous, knowledgeable and trustworthy. Glad we chose them.

Patio Door purchase and installation - sales person Isaiah was wonderful, respectful and not pushy. Provided info and options in a friendly, knowledgeable manner. The install was well done by the team - respectful, friendly, well-trained, quick. Clean up and protection of our property was great. One glitch was communications fail with their change of our appointment for install and failure to inform us. Also, using wrong cell phone to communicate on reschedule date to inform us of actual arrival time. But would recommend Renewal by Anderson and consider them again myself.

I’ve had Andersen windows in previous houses. Now, I replaced seven sliding doors with these Andersen doors. Then they put in one window as well in the kitchen. My sister also used them at the same time. Since we sort of did it together, we got a bigger discount. We got the same representative and they counted us as one job so that helped. It saved us a little money. I tried to get hold of one rep because we changed from unfinished wood to a white finish on some trim and I wanted to make sure he caught that before manufacturing and shipping would start... His mailbox was full and it took a little while to hear back from him. I also found out later that he was out for a period. Somebody had died in his family, so that was forgivable. Overall, I'm happy with them.

From the initial visit from Jeff, the sales rep, to the end project, I can’t say enough good things. Jeff was professional and to this day has no problem answering my questions. The crew of Steve, Ed, and Ryan arrived on time, worked professionally and efficiently. They were kind and respectful, and cleaned up so well! My home looked like no one had been there working! Except that my house looks sooo much nicer than it did with my gorgeous windows and patio doors! Thank you so very much. You really do get what you pay for with Andersen Windows.

My wife and I have agreed to do business with them and my wife signed a contract with them in which the sales rep was sure to state that we had 72 hours to cancel. Upon reviewing our budget we have reached out 36 hours later to cancel. We faxed over the cancellation form twice and emailed it. However we are unable to reach anyone in the company to verify that they received it. We keep getting the run around telling us that we need to speak to someone else. Every reply is that we need to speak to someone else. The sales rep has been unresponsive and I get the feeling that they're are dragging their feet until after the 72 hours has expired which falls on a Saturday conveniently enough.

My parents have had Andersen windows and sliders. They've had them for over 30 years. So, I knew they were great. Everyone was awesome. We've been using the slider today, and let the dog out, and everything's wonderful.

Sergei and Andrew, the installers, were amazing. We asked to have them back because they did such a good job a year ago. Ryan was our sales rep and we reached out to him at the time we thought the price point would be better. He was helpful a year ago when we used them and he was similarly knowledgeable and helpful. He reminded us that good things come in fours with Renewal by Andersen. We did a little more than we thought we would because we had a group of three that was going to be a year from now project. We decided, given the typical pattern of sales, to do it all this year. But the best part by far was the install team and their professionalism, their care for our place, clean-up, the way they covered things as they came in the door and worked through the house. They finished early and everything was wrapped up well.

I waited 2 months for my patio doors! Project start date finally - June 3, 2021. Salesman Nick said my existing trim (molding, etc.) was "oak", and that it would be replaced with oak. Job boss Carlos said I do not have oak. I asked carpenter Brandon what type of wood was he putting up and he said "poplar"! Told him it was supposed to be oak! Brandon said Carlos would speak to me about "that", which he finally did by telling me I did not have oak trim. I was ok with the poplar because it is a hard wood! My deceased husband & I had the home built and we were very hands on. Unfortunately, I do not know my woods and husband isn't here to ask abut the trim. You can bet that I will find out, as I have a piece of the original trim.

The installation was fabulous but the rep from Renewal by Andersen who came and spoke to us went past fabulous. My daughter and I had the best time with him. He was professional and very personable. Both the cost and the work were perfect so I had no problems with either one.

.

The windows and doors are great products if you get the right installers. However, the Customer Service you get from RBA of TN (unless you can deal directly with people in Knoxville) after the product goes in is less than desirable. They will tell you one thing and then do another. On March 15, 2021, my housekeeper discovered one of our RBA windows had a crack. I was not home for the winter, and she could not tell whether the glass was broken from the inside or outside. When she called the service department and they asked if she knew how it happened, she said she “THOUGHT a bird MIGHT have flown” into the glass but there was no impact marks nor feathers nor dead birds around.

I went to close the bedroom window and the plastic piece broke. Apparently, it was a bad lock. Then, I noticed the bedroom screen was buckling out. I called about that and it was hard to get ahold of someone. I would call, then I would be rerouted. Renewal by Andersen sent a service tech after I kept calling. He said that the installer put on the wrong screen. So then, that was on back order. My patio screen was also on back order. They never even informed us until the installers were here.

Renewal by Andersen is awesome. A few years back, they did all our windows. It was a very good experience and quality product. When we needed to replace our sliders back, we revisited with Andersen and we couldn't have been any happier. The salesman came out and then we got exactly what we got sold. You could tell that the installers were professional. They created a work backroom for them to work, so there was absolutely no construction dust to the rest of the house. When the painter came out, he was first class. He did a phenomenal job of staining the inside of the door. At every turn, things went exactly how it was supposed to. It was a very good experience. Andersen wasn't the cheapest on the block, but I understand that you get what you pay for.

The salesman explained the product and showed us how the process was gonna work and how the installation would go. Renewal by Andersen has a very nice product, and I don't think we could ask for better. The door installation was very good too.

I've heard good things about the company from people who have used Renewal by Andersen. I had a friend that had a big French door replaced by them, and I've heard good things in marketing as well. The sales representative was very nice to talk to, but the pitch was a little lengthy for my liking. It was over an hour and a half. I know it comes down to numbers and from what I can see, they are on the more expensive side, but the quality is good. They look good, and they function well too. The sliding door works much better than our old one. Our old one was many years old, so it was very nice to have a functioning door.

The rep was very professional, always kept in touch with us, and got back to us right away when we had questions. It was a great experience. We love the products too. They're easy to clean as well as open.

The salesman was great. He was very friendly, personable and knowledgeable about his products. Price was a big issue for us and Andersen beat everybody that we had (Pella and NewPro). Right after we made the purchase, the installation was in three to four weeks, which was understandable. It was very busy. The workers were very clean as well as good at doing what they had to do to get the door in. They worked nonstop and did exactly what they were supposed to do. They also asked if I had any questions and if there was anything I liked or didn't like. Everything was well done.

The salesperson was absolutely delightful. His name is Bronson. The staff was beautiful as well. I purchased three patio doors and two windows, and when I noticed that the window was not put in properly, they said, “Don't worry, I called the sales man, and they said it would be taken care of.” There was no argument about that at all. They're going to be coming back next month to fix that. All in all, Renewal by Andersen is doing a great job. The staff and the subcontractors were very nice. The stainers were really good, too.

The sales rep was very knowledgeable. He listened to what I was interested in. I was also very comfortable because he has an artistic eye, and he wasn't just making a sale. He loved what he was doing. My daughter and I took his suggestions, and we are very happy that we did. I purchased windows and doors, and I love them. I look at them all the time. I have absolutely no regrets.

We used Renewal by Andersen twice. I had a really big window that would have cost a lot of money, and I did not want to take a chance on not having a warranty on it. Because it has a 25-year warranty, so I didn't want to go with just a random contractor although I could have saved a lot of money by doing that. I liked the sales guy as well. He seemed like he was trustworthy.

I liked Renewal by Andersen's reputation for good quality. When I talked to the salesman, he did a good job selling me on it, too. I had some windows upstairs installed in my daughter's room. We had four windows replaced upstairs in our attic room. It's a little expensive, but the quality is great and the service is really good. So, it was worth it. We had a little bit of an issue. We had something going on and they came out and fixed it on the weekend. So, they really went above and beyond to try to make sure we were happy.

A few months ago, I put in a request to have an estimate for windows, and a bunch of companies contacted me, including Renewal by Andersen. Prior to that, I've seen their commercials on TV. I thought they were a reputable company. The representative that came and took measurements of the window seemed to be professional. There was no pressure to purchase a window right away. She gave us a lot of options and good paint to go with.

7 months after the install we have a substantial weak from one of our new windows. It took a week to get some out to look at it and now they say it will be a month before they can get someone here to fix the problem. Customer Service is the worse. I would think twice before I used their windows, they're the most expensive and they don't back them up.

I had a new front entry door and a patio door wall installed. The doors are beautiful beyond words and totally transformed the look of our 50s bungalow. I can't say enough positive things about my experience from start to finish: Keith, my sales rep, has been a Godsend with his knowledge and accessibility. The techs were prompt, polite and professional from start to finish. But, with any big project there were small problems. The exterior caulk job is unsightly; looks as if an inexperienced DIY did it, spray foam residue has stained the front door sill and cleanup wasn't thorough (I had to vacuum sawdust and metal shavings left behind and wash same from my deck and front porch).

We were replacing about 20 windows and three doors to our home that was built in 1992. We made the required down payment the fall of 2020 and we were scheduled for April of 2021 for the installation. Project was going along fine when finding that one window and door was ordered wrong. Mistakes can happen so we don't fault that and they needed to be reordered. One of the windows they were replacing had water damage. Installation ended with another sub-contractor of Renewal by Andersen going to give us a bid on the repair.

Bought Renewal by Andersen windows. Pretty much the deception and lies began at sales presentation and continued through the installation process. All dates given were bogus, the efficiency is bogus. I took thermal readings from the old windows at 29 degrees OAT (outside temp), took reading from new windows at 34 degrees OAT. All the old windows had at least a 2 degree better thermo reading than my new $30,000 windows. I should have just put new glass in the old ones and saved $28,000. Now waiting for service.

We had 3 sliding double patio doors installed in fall of 2019. They look very nice, and they should since we paid a total of ~$25,000. 2 of the 3 work pretty well but the one in our kitchen, that we use the most, feels like you're trying to slide open a 300lb lead door. The insulation is good, no drafts and they lock nicely. However the doors that were replaced were level with our floor, these doors have a 2-3 inch rail that you have to step over - a real tripping hazard that was not discussed by the sales guy. We are mostly okay with these doors but for the exorbitant price we expected more. We do not recommend Renewal by Anderson to our friends or family and always suggest they shop around with at least 3 vendors - we did not do that and we should have known better.

Ordered in Sept, installed beginning of December. The glass portion of the windows installed was half of the old windows. I can’t even put an a/c in the window which the sales person knew was a requirement. During the install they cut a wire in my kitchen thinking it didn’t go to anything. It was the heat for my pantry off the kitchen. They refuse to pay to fix it saying that I told them to cut the wire! 4 weeks later they came back to look at some of the issues I complained about. (Cancelled the appt twice). They measured the window that was scratched and took pics. Came again and had the wrong size window!

4/27/21 A friend and I did a custom install of a reused door panel for my front door over thirty years ago. My house is a 100 plus years old farmhouse with block and stone walls. The jambs and door had to be constructed to install into this unusual rough opening. We accomplished our task but now it was time it needed to be replaced. From my experience with Renewal by Andersen, I felt confident I could again count on them to accomplish this install.

I usually have good experiences with contractors who work on my house. My interactions with Renewal by Andersen started off well. We had a plan, the office and district manager were all attentive and upfront. I was even patient knowing that COVID was slowing down production, so I agree to have windows installed in February 2021 after speaking with them in November. February came and went, no communication. I called to check in since no one reached out to me. In March, I get a call to schedule a date,( after many texts to the District Manager). We are told a date, they cancel the next day citing because of the impending rain. Weeks go by, no one called to reschedule, no one reached out--no one! I then start texting my contact.

Renewal by Andersen visited my home and spent a full 1/2 day measuring my windows and designing a quote. They stated the job would cost $129K to replace all of my windows, it would take 4 weeks to begin the install. They instructed me to remove all window treatments (shades, blinds, curtains) to be ready for install. I paid the 50% deposit and signed the contract that day. The installer arrived after I removed all window treatments to remeasure the home.

I had an appointment Saturday 4/24/21 at 10 AM! No show! Called and was told after a half hour that appointment was for Sunday 10AM! Sunday no show! Called and they could not even find us from yesterday! I wouldn’t let them put a nail in a piece of wood never less install new sliders! I’m done with them and suggest that you don’t even start with them! Home Depot and Lowe’s backs everything 100% and then some! Don’t believe anything that Renewal by Anderson tells you by Phy or otherwise!

I will start off by saying I love the product and they perform great. Had 3 previous purchases that were smooth. This last time promises/lies from the sales rep were not kept. I should have asked for everything in writing so I guess it's my fault for trusting a sales person. This will be my last purchase from them even though I love their windows/doors in my home.

So, I title my review harassment due to the fact that I have been harassed nonstop, I live on SSRI. In Section 811. They keep trying to schedule a consultation with me. HELLO CALL YOUR PRESIDENT. The Apts behind me were your job, move on. I have reported spam, blocked and next I will come for your bag. Stop contacting me. I am sure a maintenance man gave out our information due to his wife is a caregiver for a resident here. Guess neither of them want their job. Just stop Conroe Texas is the closest office around. So this is my truth. Shame on you Renewal by Andersen, leave people alone. If you were that great would you have to be checking this hard?

I am disappointed with my last experience with Renewal. I have had them do my windows in my earlier home in 2010 and was very happy and satisfied. So this time I picked them again despite the fact that they were the most expensive. The sales team was good, however, the installation is substandard. I have had to call and reach out to Renewal at least 4-5 times to date. They missed my patio screen door, "forgot" to seal the top of a window with caulking, had patio doors that were lopsided, storm doors that have air gaps. I paid about $23K for my windows and am saddened most by the fact that my trust in their work has been marred. I can feel cool air penetrating my home from gaps under patio doors - not acceptable, not sure whether it is Renewal who is to blame or the people they used to install. I urge you to be very careful before using them.

The salesperson came out and did a nice demonstration. We signed up right away, had really nice communication throughout just keeping us updated on when the windows would be in. We prepped and did everything they said that we needed to have ready and then the guys that came to install were great and really nice. You could barely even tell that they've been there once it was all done. Everything was cleaned up and out the door. The windows are beautiful. They function amazing. I really like the way that they open up and let me clean the outside.

The sales process is very pushy and inflexible; had to spend an hour on the phone explaining to multiple people that during the pandemic, our tenant would like to limit the number of visitors only to a person measuring the windows while the actual pricing proposal can be presented virtually or to the owner at his home located 10 minutes away. The sales team wanted to have tenants, multiple owners, and the sales team crowd in the house and will not adjust the process to minimize pandemic risks for the tenant. Avoid.

I had contacted them for a quote and then it did not work out due to scheduling issues. In the meantime I already got 3 quotes and I picked another company to replace our windows. I told Renewal by Andersen that and said I am not looking for a quote from them. But soon after I kept getting calls from them. I told them this over 5 times, each time a different person. But the phone calls keeps coming. So frustrating and annoying. They are now the last company in the world I would have anything to do with. I will be filing a complaint as well.

Adam was very informative and I had a great experience with him. The guy came to measure and first, Adam thought that the door was not standard and he added $1,000 to the estimate. But when the real measurement came, it was a standard size so we got deducted some money. The installation went beautifully. The installers were very nice and neat. We got a sliding patio door and it got here sooner than I had expected. It's beautiful. I'm very happy with it. I particularly like the quality of the glass because the sunrays don't reach the floor as they are ready because of my other glass, so I would definitely recommend it. It's a good product. It's not cheap but it's worth the money.

The rep that came out was very knowledgeable and he seemed interested. He came when he was supposed to and did what he said he was going to do, so I was overall very pleased with him. He was a nice guy. I got sliding doors installed and the quality is great.

The rest of the house has normal windows and they're double-glazed. When it's cold and the sun hits the windows, it warms up the house but not the living room where we had it done because the heat doesn't transfer. It’s a drawback but it's gonna be great in the summer. The reps are good but we knew what we wanted and so we didn't have to be sold. The marketing was a little too much. I used to have an old Mercedes and I would take it to the Mercedes shop. The guys would come out with lab coats and white gloves, and they charged me a fortune to change the oil. But then, I would go to Joe's Mechanic and he would come out in overalls and do the same thing for nothing. So, I understand how Renewal by Andersen was trying to try to be the very best but it was a little overboard. I still love the windows and they're very easy to open to wash too.