Renewal by Andersen Reviews

The installers came one morning, tore everything out, put the new ones in, got them all caulked up and left it in real nice shape. They also cleaned up after themselves.

I went down to Renewal by Andersen years ago and had them put in a patio door for me. Since then, they put in several windows for us. We're pleased with their work and we like what they do. They've always been very professional, too. This last time we put in six daylight windows in our basement. They gave us six months and they were out here in three. The windows are great. They're sturdy, they block the heat of the sun and they're very energy efficient. We love them.

I had most of the windows in my home replaced by Renewal by Andersen 12 years ago. The warranty has expired. Many aspects of these windows have failed. The crank mechanisms on the casement windows no longer bring the windows close enough to the closure lock for it to engage. My solution, fasten some strong fishing line to the window to pull it close enough to lock. The sliding windows have never been sealed well enough to withstand rain driven by a Nor'Easter storm to prevent water from entering the channels the windows slide in. They overflow into the house.

My sister had replaced some windows and Renewal by Andersen did a great job. I called them for an estimate, and the sales guy was great. They were having lots of promotions. Even though it was expensive, I just got a house that I'm going to live out my days in and I wanted something that's going to last and work so I went ahead with it. The windows were installed in the middle of February, in Buffalo, New York. The installers were great. They were so respectful of my property. They took their time and cleaned up really good. The windows are fabulous. They're even better than what I thought they would be. They're the kind of windows that keep the interior at a steady temperature. We're in summer and it's working. They're tinted so there's even some privacy to them. They lock great too. I'm extremely pleased.

The rep came in and did what we had to do. He got out and we got the kitchen window ordered. Renewal by Andersen got the window in sooner than they said they would.

Renewal by Andersen was the only one we talked to because of their reputation. They were very helpful and the process went well. We had all the windows in our house replaced and the only problem was it was during covid and the delivery time was a little longer than we had anticipated originally. But that was not their fault. We're very well pleased with the windows. They're costly, but in the long run, they're worth it.

It was excellent with Renewal by Andersen. John who was the salesperson was so thorough and helpful in making decisions. When the guys came to do the installation, they did such a good job and cleaned up from head to toe. The windows looks perfect. But if I'd known I was going to be moving this soon, I wouldn't have chosen Renewal 'cause they're more expensive.

Andersen was NOT worth the 20,000 we spent. There is major design flaws.. On Locks, if you want to leave your windows cracked there is NO safety stopper like our old windows.. NO Handles to hold on to when pushing window up or pulling down.. They will charge you to drill holes in the window to add a handle which I had to do as window's over a sink and counter that I can't push up on the glass enough.. Please do better research than we did.. We paid much less for our old windows and had much better windows other than sound.. Wallside windows are not very quiet. You could hear every car that went down the street. That is why we got new windows..

We ordered a front door from Renewal by Andersen in February 2022. We received delivery in March, but they had the wrong size door frame. They put the door in with the wrong size frame and door and put an order in for a new door frame. I called their service dept. several times and all they can say is the order is in. One time I was told it may not be in until June. It is now July. The bad thing is we are paying for the door through their financing, and we do not have a finished door.

I did the front side of my house last summer with Renewal by Andersen, and we finished up the job this time around. They’re good people. Everything was installed as they said. Renewal by Andersen is the best window out there. It's the most expensive. When you get the best window and you pay the highest price, you expect a professional job. That's exactly what we got. They don't leave any mess and they get the job done.

My back "French" doors were supposed to be replaced by "Sliding Glass" patio doors. This arrangement was set up 09/2021. We kept getting the run around, every time it came close to the next appointment time, the company representatives called me with excuses related to Covid or the equipment not being available. My husband and I were getting very impatient and frustrated because there was corrosion damage at the base & in between the old doors and we wanted this project complete before the summer time because we didn't want any rodents or creepy crawlers to get into the house.

We do not recommend working with Renewal by Anderson’s Oklahoma City territory. There was no follow up on installation satisfaction. Others had highly recommended product and work done by Anderson. Our sales experience wasn’t bad, just a bit of unwelcome and unneeded pressure. We contracted for 19 windows at about $45k. We inquired about how much site prep was recommended (we did much more than cited as needed) and if construction cleanup would be needed (answer: no). Communication after the sale was poor, and it was a much longer wait than expected. We removed window coverings, moved furniture and decorative items and such prior to the scheduled install date, only to have a no show.

I had some windows installed through Renewal by Andersen and I like the windows a whole lot. The team was very good at what they were doing.

Renewal by Andersen gave me a good price. I was impressed with their professionalism. They treated my wife with respect. They were not talking down to her because she was a female like some people do. They answered our questions even if we thought the questions were silly. The initial gentleman who came out to give me the estimate was very straightforward answering my questions. We talked about a window that my wife and I weren't sure if it needed to be replaced. He was upfront and said, “It's perfectly good. It doesn't need to be replaced.” He went through and told me what was wrong with all of our current windows and how it would affect our heating and cooling bills.

The rep was good with the presentation and I liked him. The installer wanted to come out a day early to get the job done. The only hiccup we had with installation was that I thought they were gonna be replacing the boards on the window seal itself and that it was gonna be framed back out. They did as far as putting the trim work on the outside but they didn't replace the window seal area. My wife called and told me that they didn't have the boards. I said, “Oh, they don't have it, they don't start. Period.” And they talked to their boss and they told him to go to the lumberyard to get the one-by-fours to trim the windows back out once they were done.

I got a back door from Renewal by Andersen. The installers were very polite and did a nice job. I love the door. It seems good quality. I was pleased with my experience.

The product is fantastic and exceeds all expectation; however, the process from contract to installation was extremely disappointing and yes it was understood touch up painting would be our responsibility. We paid 2 cash payments with 50% paid at the time of contract and the remaining 50% after installation was completed (Note: This contract was for 19 windows). The challenge was we expected +/-26 weeks and experienced 49 weeks from the time of contract to the time installation was completed and now, 2 week after completion and final payment, we are yet to receive a paid in full receipt/statement. Also, touch up painting included setting nails, repairing cracked trim, finish caulking, adding additional trim nails and then ultimately painting. Finally, the installation contractor was a no show/no call, the first scheduled installation day, causing the installation to take a portion of two weeks instead of three (3) consecutive days in one week.

The reps laid it out for me and told me what it would cost. I was very happy with them. The installation was excellent. So far, the quality of the windows is great. I would recommend Renewal by Andersen to anybody. It's a little bit more expensive than the others but you get what you pay for.

The gentleman who gave the estimate went through everything very thoroughly. I was really pleased with him because I was thinking about getting another estimate but I didn't. When the techs came to install, they were really professional. They explained what they were going to do and told me what had to be done. When they put the windows in, they sanded some uneven parts. It was really nice and everything was flushed in the way it was. They cleaned up behind themselves and broke it down as to how to open and close the windows.

I got eight windows and I like them. I get the weekly report on my electric bill and these past two weeks, it says I saved 25% more than the average.

We ordered the windows in October and they told us it would probably be taken care of in March. We didn't get them until two weeks ago. One night, they didn't finish the sealing of the windows so we had some bugs in the house. But it wasn't a big deal and they did a really good job overall. One thing broke but the tech is gonna come back and repair that for us. We love our windows.

The rep was cordial and very helpful. He tried to give us the best pricing he could for the amount of windows and doors that we were purchasing. He explained everything and showed us the ins and outs as far as what our windows could do versus what our windows were doing. It's nice and I can tell the difference within the house. The installers needed an extra day which was understandable because they ran into some trouble with one of my doors. They removed every window one by one and put in a new one. They cleaned up after themselves and they vacuumed. They put up tape and plastic to ensure that nothing got damaged and dust didn't get all over the rest of the house.

Everything went great. I had patio doors installed. I liked their quality. They were a little expensive but they're worth it.

The rep was very informative. He had good props that he brought with him that showed the quality of the items. Everything was really efficient with the way he handled everything. I was impressed with him. The installers were excellent. The project manager verified the measurements before the door was ordered after the salesman was here to double-check his work. They called us on the phone and gave us updates. I was very pleased. Also, the quality of the product is really good. It looks nice.

We like Renewal by Andersen. We're pleased with the guy that came and measured the windows, and the ones that put them in. They did a super job. I put stuff down so that didn't ruin the carpets and they even helped us replace some of the furniture that we had to put back. My husband and I are close to our 80s and we can hardly lift that stuff anymore. So, we appreciated that. Also, they cleaned up good. There was no mess and they took the old ones with. So, we were pleased all the way around. We have a few more windows that we might replace in the house later. So, we would go back with them.

The Renewal by Andersen representative that came didn't seem to be selling but explaining. I also like seeing the windows and how they could be cleaned and the options available because I wasn't always seeing the same options from other vendors. When we made the deal, it was still in 2021 so we got the prices for 2021. We had trips coming up in April and May, so we initially asked that they not be put in too quickly. We wanted to wait until our trips were finished. As it turned out, it took at least that long and maybe a little longer to get the product. But that was fine with us because we weren't rushing from the store.

My new windows are fabulous. The installation crew was top notch! They were pros that showed up on time and got right to work. They cleaned up as they went room to room to ensure there would be no open holes in case something went amiss. The end result was all my windows got replaced in one day and I couldn't be happier.

Andersen’s done a good job on the replacement windows that I have. There's a couple of minor problems that I need somebody to come back and take a look at. There's a handle missing on the bottom part of one of the three windows that I just had installed. Then, there's a little plastic piece that fell off on one of the inserts on another window. Other than those, the windows look beautiful and are working fine. It's been a terrific experience, and I'll continue along with Andersen for the foreseeable future.

The sales rep was very thorough. The customer service was very good as well as the people that installed the windows and doors. The guy was very honest. He did his job and didn't interfere with anything. He made it as unintrusive as possible in terms of taking the windows out and putting in the new doors and windows. I like the windows. One of the pieces was mismatched (one was white and one was metal). He said that they should have sent two white ones but they didn't. He was supposed to get the right piece and bring it back. I will call ‘cause that has been a while now.

I have been burned by too many contractors to mention. I saw a rep soliciting people as they walked into the local hardware store [red flag 1] I quickly darted to the right. Then I overheard him say "windows and doors", I had a need and because I trust this particular local hardware store I thought I'd give them a shot. I explained that I had water coming into the house and the soonest they could get me booked for an appointment other than <24 hours was 2+ weeks [red flag 2]. I finished my shopping and in that time an appointment freed up [red flag 3]. I took the appointment.

My experience with Renewal by Andersen started with Deborah. She was the representative that came to the home, explained how everything worked, took some pre-measurements, and talked about finances. She was real thorough, and the visit was an hour and a half. She was a very pleasant lady, and I would buy anything from her. The greatest part was, after the job was finished, she came back to inspect it, see if we were satisfied 100% and made us really feel at home. It was a really great experience.

Renewal by Andersen said the installers would be here at 10:00, but there was some confusion about unloading their truck and they came at noon. That was fine because they were so efficient and they got everything done, covered everything inside the house, and were very good about keeping everything organized. They did all the caulking, while my daughter did the interior painting. I had to paint the grids to match the rest of my woodwork, and I knew that would be necessary. The installers did everything I wanted, left things in good shape, and the window fits perfectly. It was beautiful. I'm very pleased with my window, except for one tiny detail. There were two missing trim pieces in the box and they said they would order them and bring them here, but they haven't yet. I'm still waiting for that and it's been 10 days.

Working with Renewal by Andersen was pretty easy. Their rep came out and showed us the windows. We replaced all of the windows. Renewal's part was pretty painless. The installers were really nice. I like them. They were really professional. They came in, did the whole house in one day, and cleaned up everything.

We were happy with the rep from Renewal by Andersen and we had wood veneer on about two thirds of the window, the matte, the wood that we already had on inside. Other than Renewal being a big player in the market, probably the reason we went with them, as much as anything, was because of the quality. We're quite happy with it. Also, they were the only people we talked to who could do a wood interior. I was amazed with the installation process. The reps knocked everything out in a day and a half.

Everything with Renewal by Andersen went very well. They finished the installation in one day as they predicted, and they did a good job. We scheduled an appointment for their sales guy to come and show us the product, and he showed it adequately. We were pretty pleased with what we saw.

I liked their products when the sales guy came over. The installers also did a really good job.

They were very good and professional. The job was done on time. Couldn't have been happier. The quality of the product is very good, too.

Of all the companies I have dealt with, Renewal by Andersen is the worst. Of the 6 appts scheduled by cust. service, 5 had to be rescheduled by them. One of the appts which had to be rescheduled was for the installation of the windows. This appt was cancelled less than 24 hours from the time they were to be installed. This was after we had removed all curtains, blinds, objects on adjacent walls and furniture within 3 feet of windows. I called cust. service at least 8 times and had to leave a message in voice mail because there was never anyone to speak to. I did not receive a call back in all 8 instances. Several times I could not leave a message because the mail boxes were full.

They did what they said they were gonna do. The crew that put the windows in did a good job and cleaned up afterward. Also, I was satisfied with the windows they put in. I had four done and one of them was a slider. I’m thinking about getting some more sliders put in.

The reps were great. They took the old window out all in one piece. They were here at 9 o’clock and they were gone at 1:00. They did it very quickly and cleaned up everything. It was a wonderful experience. Also, the window changes the whole room and makes the room look twice as big. It's amazing.

Renewal by Andersen was fantastic from start to finish. They were a bit expensive to start with but then they came back and cut me a deal, which was great. That was back in January and then, we had supply chain issues. I wasn't able to get the installation done until about two weeks ago. Renewal by Andersen emailed, called and let me know when they were gonna be and what I needed to do. The installers were very professional, wise and did a great job. I'm still very pleased with the craftsmanship and the work that they did. They were in and out in about three or four hours. They put down mats and they were very clean. I've got brand-new sliding doors, which are fantastic. They've been working like a charm. So, I have no real issues.

We got a double hung pane and it was a long time before it got started. But Renewal by Andersen finally did it and it was a very good install. It was perfect and I'm very satisfied.

I had the front door replaced by another contractor and he did a crappy job. The door wasn't square and didn't seal properly. It was like having an open window in the middle of the winter. I had Renewal come in and they replaced about 80% of the windows in the house. So, I decided that I gotta replace that door again and if I was gonna do it, I was gonna do it with a company that does it. I liked the quality of the windows that Renewal installed as well as the workmanship. So, I called them up and told them to come and give me a door. They came and did the job I expected. They cleaned up and left, and I didn't have any complaints. Everything looks good.

We had our front windows done last year and Renewal by Andersen did a great job. The first time, we got all our front windows done, a brand-new front door, a storm door and a new slider. This is our second installation and this time, we got five windows and one new entry door for the garage. I would recommend Renewal to anyone. It's a little bit pricey, but it's worth the price. On both times, the guys were very good. They were very professional, clean, thoughtful and they did the job in a timely manner. I rewarded them for it. The windows and doors are great. My heater doesn't kick on as much this time of the year but once the other windows got put in, it's holding the heat a lot better. Also, you don't hear any of outside sound anymore.

The rep was great. The installer did great work. He was efficient. I got double-hung and picture windows. I like their quality.

The rep knew what he was doing. He showed me the different things that they had and hooked me up with a triple pane they were experimenting with. So, that's what I got for a few hundred dollars more than the doubles. The installers cleaned up after themselves. It was a professional job. The guy that was the head of it made sure everything was exactly right. At first, he had a large trim around the window and I said, "That's a little big". So did he and he cut it down to a half-inch trim and it ended up perfect. The windows look nice.

I got double hung windows. The sales guy explained everything and made us feel like we're making good decisions 'cause he gave us a lot of information. Also, the installers are amazing. They're top-notch craftsmen. We couldn't even tell that they had been there.

Renewal replaced the bathroom window in the shower and the French door in the patio. They installers did a good job. They cleaned up and took care of things. They got rid of all my old stuff. So, it worked out good. The wind keeps blowing up there and the wind is not coming through.

Mark, the sales rep, was good and very informative. He came back multiple times to make sure we were comfortable with the product. We appreciated that and he took the time to talk through a ton of different options, to make sure that we got what we wanted. The installation process was smooth. The guys showed up on time and were efficient. They did a great job. At the very end, we had a couple of questions and they took the time to address our concerns. It was overall a good experience with Renewal by Andersen and we're happy we went in the direction that we went to.

My son had windows installed by Renewal by Andersen first and he was very pleased. Friends had windows installed because of him and I definitely and desperately needed new windows so there was no doubt that I was going to be going with Renewal by Andersen. The rep who came out was very informative and I am enjoying my windows and patio door immensely. They are absolutely beautiful. The installation team worked very well. They spoke Russian so I couldn't understand anything they were saying but it was so interesting. It was so nice to hear them laughing and sometimes, I even had to laugh with them because I didn't know what they were doing. But it was so infectious.

I was gonna get other places to come over and give me estimates but when I had these Renewal by Andersen guys come out, they were awesome. They showed me everything and walked me through it. They brought samples. I fell in love with them. I got seven windows. One window has one of those half-moon kinds of windows and a couple were double-hung windows. I had a kitchen window that was small, but I needed something so I could open and shut it because I'm only 5’6’’. I could open it, but I couldn't shut it because it’s over the sink. So, I ended up getting seven windows replaced and a French sliding door, which is fabulous.

They were on time. They did a good job. They cleaned up after themselves. They were fun to have around. They answered all of the questions that we asked and when they were done, they even did some extra stuff that we were surprised was done so well.

I really appreciate Andersen for being upfront and professional during the whole process of replacing my windows. The crew knew what they were doing and had the job done within the day. They were respectful of what we needed and answered any questions. The windows look and work great! The screens are amazing; you can hardly see them. Great job, Andersen!

We needed one window replaced in our upstairs bathroom due to dry rot. We first contacted the company in July of 2021. We did not get our one window until January of 2022, and even then there was no interior trim, plus new cracks in our drywall near the window. Every single step of the process was flawed. They scheduled an installation date, but failed to check if the window was actually manufactured (it wasn't). Claimed supply chain issues. Said they would notify us the instant the window arrived in the warehouse, but didn't.

The rep was very knowledgeable and straight-up with us. That was part of the reason why we took Renewal by Andersen. However, they put in the wrong windows. They put sliders in, thinking that we had told them we were doing the whole house. But we're doing it in phases. They measured for sliders and not for double hung like the other ones, where the first set is right, and the second set is not. But it wasn't the installers' fault. They just put in what was on their truck.

Andersen looked like the best to me. Working with them was great. The installers were very professional and courteous, and they kept the area around the window clean while they working. We really are satisfied with the window. It's great.

We purchased a sliding glass door and the quality is very good. The installers were very nice. It was really interesting talking to them. They did a nice job and cleaned up after themselves.

Great workmanship...excellent crew, worked well together and after completing job the cleanup was A+ and then helped with placing furniture back where it belonged. Also, they showed us how to open and close the windows.

They replaced my old window and they said the installation will take one day. Due to COVID, the wait time for the production of the window is delayed a lot. So I waited a long time before they came to install it. But the install guy was professional. They dropped one of the windows and the panel broke and then I have to wait another month and a half for the replacement to come in. But overall, the quality is good. It's a well-installed window compared to the vinyl one that I have replaced. The window looks great outside and inside. It looks a lot better than before. It's a bit pricey, but it's worth the money.

The designer came out to help figure out how to do the windows. I wasn’t seeing a wow factor until she came out and laid it down. In a matter of minutes, there was the wow factor and I was ready to go. The installers were terrific. They were like a well-oiled machine. They hardly talk. They just worked and worked hard. Everybody knew what to do. They did a really beautiful job. They finished a day and a half before what was told me they would. I'm really, really happy overall. Even the person who called to schedule the installation was a cut above. In these times, it was a pleasure to talk to someone that wants to explain it all and make sure I was going to be happy with it.

Renewal seemed to have a very good product and reasonable pricing. We had them replace all of the double-wide windows in our house and two sliding glass doors. We ordered the windows in April and they put them in in June. It took a while because they were custom made. But they stuck to the timeline, and everything was good. They set up a date and a time to show up for the installation, and they showed up. It took them a couple of days to replace all the windows. They came in and covered the furniture with cloth, and they also put runners down to keep from tracking in on the floor. They cleaned up after themselves very well. They did a great job. Renewal stands behind their product. One of the windows that they installed was warped, and they had to come back and replace it. It took a little while because they had to reorder the window to have it made. But they came back and replaced it with no problem.

The rep that I worked with was great. She was very helpful. I purchased the double-hung and picture windows and I got them quicker than I thought I was gonna get them. When the installers came, they took the old windows out and cleared the work area, and then they put the new windows in. They did the caulking, the insulation and lined everything up. The windows are gorgeous and very tight. They're soundproof and I didn't even know that was going to happen, but I love it.

Everything went well. They were very polite and respectful. The installation crew completed the installation in three days like they said. We're happy. The only thing was we did the black windows, so the black caulking around it, some of the lines were kind of sloppy around that. So I have to have paint touch-ups come and go around. But it's okay. We're going to have shutters installed so you're not even going to see it when that's all said and done.

I replaced the front door, sidelight, and all the windows in the house. Everything was done in a couple of days after they ordered. It surprised me how well-organized the installation was.

We're having sliding glass doors installed. The reps came and measured and they came on time. They knew what they were doing and were very knowledgeable and fast.

Even though we waited 5 months for our french patio doors to replace a sliding glass door that we could not open and was not sealed properly, it was worth the wait. At first the price seemed high but now all we say is: "What a great investment". The room has never been so quiet. We are very pleased with the installation team of Jeff, William, Justin and Samuel. They took the time to make sure our door was installed perfectly. The quality of the work is superb. We could not be happier and when we are ready to replace other windows in our home, we will definitely contact Renewal by Andersen.

I was even more impressed after my windows were installed. I was impressed by how beautiful they looked and how effective they were as far as the climate and temperature control both in the winter and the summer. So, I just continued to add and add and add. I'm waiting on the salesman to show up this weekend to order my last four windows to complete my house complete.

I contracted for a new patio door in November of 2021. Everything, from start to finished was explained by the sales rep. He even had a model of the door material that would be used when installed. He told me it would take a few months because the door would be built to specification and not pre-fab, so it would take little longer. It was a little expensive, but worth. The installers were very professional. These two men worked so well together, I was very impressed as I watched them remove the old door and replace it with the new. The first thing I noticed was it seemed to be sound proof. The door easily moves on its track, along with the lock on the door and screen, it has two positions for a foot lock for more security. One of the locks allow you to leave the door ajar to safely let in fresh air. I am very pleased, it was worth the wait and I would recommend Renewal by Andersen.

We got a bow window and the installers were professional. They hung plastic on the ceiling and put plastic on the floors. They covered up the registers too. The cost surprised me and I didn't know it would be that much. But, I like the quality of the window we got. Inquire and have Renewal give you an estimate. Talk to them as to what are going to be the procedures.

I'm very happy with the crew that installed my windows. They were respectful of my home and watched if they were trotting mud into the house. I thoroughly enjoyed the experience. The sales rep was very thorough. The only thing that he did not mention to me that I wish he had was that when they installed I would lose almost an inch and a half or more of your window sills. And so, when I hung my two-inch faux wood blinds, I had no window sill last on a lot of my windows.

My experience with them went extremely well. We ordered in early December and we knew that the doors would not be installed until April. But we were consistently informed where everything was in the month between. So we knew that things were on track and the doors were in production. The three guys who came for the installation were on time. They were polite, professional and they cleaned up everything. We love the doors. They look great. We could not have asked for a smoother process. Renewal is more expensive than some of the other brands but you get what you pay for.

I had them do windows and a door. The reps were pretty good and the installation process was awesome. The quality of what I received is amazing. The installers were quick and when they were working, it was 15 below zero. I never saw them stop for breaks. I'm very happy with all their work. My house was built in 1934 and the windows were very leaky, drafty, and dusty. Now, they're super airtight and the insulation that they did on them was awesome as well. I've noticed a pretty dramatic difference in my electric bill.

The installers were really good. I like the length of the windows. It has the opening in it but it doesn't. It's really nice. Renewal did excellently. They've been really good, even on the first set of windows we got a couple of years ago and the last two windows we got.

Our rep Andrew was very informative. He didn't try to sell, he just educated us. We had windows and doors installed and it was easy and smooth. The employees went above and beyond and they emulated the product. I'm very impressed by the quality. We're very happy with it.

They weren't expecting to do the installation until June. They called last week and said my windows were in. So they put them in last Thursday and Friday. They were meticulous and they did a great job. They cleaned up perfectly. I couldn't ask for better. The windows were expensive but they are better than any other kind.

Hired Renewal by Anderson based on reputation -- although more expensive was willing to pay due to reputation. Given supply chain issues, I understood the extra 3-month delay in delivering the product when promised. But after 6 months, having improper installation causing damage to my house, I still do not have a complete product, now have a damaged home and no full product, which I paid $7K for. At this company's mercy and "no one" is accountable or responds unless legal threats are made. As much as I hate to, I may have to hire a lawyer in order to get this situation remediated, spending yet even more money. Disgraceful behavior.

The sales rep, Ray, was awesome. He was as big of a part of it as anything. He was very good. He had a perfect balance of relatability and not salesy. The window quote we got was more than the other company, but we're gonna go with Renewal by Andersen because we felt he's a good representation and the product seems superior. Hopefully, he gets a lot of credit for it.

Our entire home is Andersen products. So it made sense to stick with Andersen for replacements- The sales meeting with the rep was suppose to take 60-90 minutes-totaling 2 hours- the rep talked at us, talked about himself a majority of the time, and failed to listen to exactly what we wanted and promised things that were not delivered. My entire interior is off white/cream. Everything we have is cream (canvas) interior and terratone exterior. He assured us that although he was writing white in the notes it would match. Months later, it is installed, and ALL interior is pure white! The wrong color screws were used, they are exposed, and one door is defective, and we were not notified until install day that the screens were on 4 month back order- the exterior capping to match the rest of the windows and doors was done in the wrong color and not as promised.

Horrible experience with Renewal by Andersen Greensboro team. They talk a big game in your home and force signing that day, then keep no promises, won’t respond to you, and won’t allow you to cancel. They would not respond to any of my emails for months while waiting for install, then acted like nothing strange had happened and just focus on scheduling the install date rather than making the situation right with the customer. I’m so glad I started with 1 small window to test the waters with them rather than committing to a big job up front. Don’t waste your time or your money with them-for those premium prices the customer service should be much better.

Jim was a wonderful guy. He gave a great presentation. He sold me on the product, its quality, the guarantee, and the history of it. It was very informative and because of that, I decided to order the window. The guy who came out and measured last week said that the installation would be by the end of August or September. I understand because everyone's at home and everyone pulled equity out of their houses to remodel just like me. Everybody is backlogged. The contractor can't start until the end of May or early June. So it's a waiting game right now. But at least I have people. Some people can't even get people. Even though the window hasn't been installed, the customer service that I've received from Jim to the young man who came out to measure was all-around pleasant and knowledgeable. It was a good experience.

The sales rep who came out was very knowledgeable and friendly. He even had dog treats for my dogs, which was a nice little bonus. We got both double-hung on some windows and sliders on others. They've done the measurements and they said they think they would be installed by July.

Updated on 06/02/2022: Don’t do business with this clown show. They only care when you purchase their absurdly expensive windows. They don’t give a damn afterwards. I’m still trying to get anyone to tell me when I can expect a window to arrive. No one at this company seems to care or have a clue. I’ve been trying to get a broken kitchen window replaced for months now. Every time I call I get someone who can’t figure out when the replacement will arrive. Today, I called for about the 4th time recently, only to get another dope who can’t give me an answer on anything…. Only promising to have someone from another department call… which never happens. TERRIBLE!!!!

I received Excellent Service, Very High Quality Products and everything promised was done on time. I ordered 3 doors. They came out and measured twice to make sure everything was correct. The original consultant made sure I understood everything by walking me through the process and listened to what I wanted to make sure I got what I needed at an affordable price. Everything discussed was in writing and I had a copy of what was discussed, knew what I was paying for the project and the next steps that would happen.

Renewal by Andersen makes a wonderful product but extremely pricey. The company is all about sales, and the installation side uses shortcuts and their workmanship is terrible! They hire subcontractors that have different levels of installation experience. I had my entire home and gambrel garage windows and doors replaced. The installers used too much caulking, and in my opinion looked sloppy and amateurish look. Caulking smeared onto my deck as well as on my Cedar clapboards of my home. I addressed the issue with the Team Leader of the crew, and he reassured me he would take care of the problem, which he clearly did not!

We had our windows converted to French doors with matching widows on either side. Anderson did an amazing job! We did have to wait awhile for the install but it was well worth it! We are in love with our new indoor outdoor living!

We originally met with Sam from Renewal by Andersen at the beginning of 2022 and were told that because of delays and other factors, our installation probably wouldn't happen until mid-Summer, which we were perfectly fine with. That said, they got all of the pieces in (minus a few screen doors, which I'll come back to later) and scheduled a date far sooner than expected (mid-Spring), which was wonderful! The team that came and did the installation were absolutely fantastic! They were professional, insisted on doing a great job and not just the bare minimum, and had a camaraderie which made the day go by significantly faster. The installation day really was a great experience and I'm so thrilled with how everything turned out!

Although RBA pricing is MUCH higher than Home Depot or Lowe's, it is a complete package. The problem was that a screen door, included in our purchase, was not available (supply chain, Covid issues) when replacement doors were scheduled for install. Not a problem, one would think. But RBA then scheduled the screen installation at least twice - and each time required that we be present. First 2 screen installs were either delayed, or couldn't be completed due to missing parts from screen kit. And when I asked installers if we needed to be present, both times they said "no". But corporate told us we were misinformed and did need to be there. As it turns out, the ONLY reason they wanted us present was so RBA could immediately collect any monies due. No recognition of our inconveniences for rescheduling! Won't deal with them again - they have lost their customer focus.

I liked Renewal by Andersen's reputation. Renewal by Andersen was close to the timeline, considering everything that went on. It was delayed a bit, but that was understandable. I was extremely impressed with the installation. The team who replaced the windows were professional and helpful. Also, they had attention to detail. They put down protective covering on the carpets and floors, and they cleaned up after themselves. It was a very professional job. They knew what they were doing, and were very efficient.

A few years ago, we had our entry door installed by Renewal by Andersen. This time, we are gonna have a patio door and two other doors installed. They have great quality products and the installers are prompt. It's been an overall very good experience.

Resolved.

The installers were great. It was during the pandemic, and they were very safe and wore their masks when they needed to. They cleaned up after themselves and all around, they were good. They showed up on time, left when they said they were going to leave and came back when they were gonna come back. We had some glass doors done for our sunroom and it's really good. It's made our sunroom very efficient and we're getting more use out of it.

This company is the worse at customer service. Since day 1 of the installation process has been a nightmare. No confirmation call or text reminder sent the day before the appointment. Installers showed up at a different time and nobody informed us about this. We were told that we did not have to make a payment until windows were installed. Guess what?? We were billed for the first monthly payment. Since the process has started nobody has been able to helped us out. We wanted to stop the purchase and we were told that it was not possible. Once someone comes to repair a window and makes the report to the company, somehow nobody has an idea about who came to your house. They don't know what I'm talking about. This company train their employees to persuade the customers so they can make a profit.

We had our windows replaced on Thursday. They were great, they called us prior to coming out to let us know they were on the way. When they got here they were professional, friendly and clean. They explained everything to us from how to remove window pieces to the packet given to us. I highly recommend them.

We were promised we would not have air leaks with their windows. This was a selling point for us since we were experiencing air leaks with our old windows. We purchased the windows and had them installed in Jan 2022. We noticed air leaks in all the windows. We called them and they have come back 3 times so far and STILL had not been corrected. We have called again, but this time have not received a response back. We are very frustrated because we spent $34,000 for windows that leak. We already had windows that leaked. We feel they have false advertisement.

We had a little bit of an issue. The screen door portion of the sliding door was on backorder and when we ordered it, there were two choices. We talked about it with our sales rep and at the end of that discussion, we decided on the rollup. They took four months to get the rollup in stock and when the service guy came out, we found out that the only thing that held the rollup screen door shut was a magnet. We have two large dogs and I was wondering if it was gonna hold them and the service guy said it would not. I called customer service and I explained that we wanted to consider changing it to a sliding door. They said that they would have our sales rep call. That was a month ago and we haven't heard anything from her. But other than that, our sales person was right on top of things and the product seems to be solidly built and it was installed well.

Our experience went smoothly from start to finish. Our Design Consultant was pleasant, professional, had good ideas & was easy to work with. The installation crew(s) delivered an outstanding product professionally & courteously. They were friendly, efficient, knowledgeable, skilled and very respectful of our home, cleaning up completely at the end of each day. Throughout the week, the design consultant and project manager each stopped by a couple of times to make sure everything was going well & to ask if I had any questions or concerns. I got the feeling that everyone involved truly cared about the entire project. They did a superb, perfect job ~ the house looks great! I couldn't be happier with how everything looks, and I'm looking forward to the increased energy efficiency provided by our beautiful new Andersen Renewal windows (and ProVia doors)!

We were advised days ago the company will be sending a rep out Friday 25th. NO SHOW, NO CALL to my husband's cell OR mine. My husband called and the scheduling rep advised they could not make it due to a scheduling error. Rep accused us of not answering the phone. Rep attempted to reschedule 2 weeks later, we said NO! We will use someone else that is more responsible and reliable.

This is the 2nd time we used Renewal by Andersen to replace windows that were installed when our house was built. Our Project Consultant, Jason **, kept me informed about specials that were being offered but didn't pressure me at at any point to buy anything. Frankly, after the 1st set of windows were installed, he didn't have to. Our experience was everything that I expected from Andersen. The 2nd time was exactly the same! Jason kept me up to date with the information about our order. The real difference this time was that the existing window was racked because the initial installation was not done correctly. The installer, Weston **, had a difficult job on his hands! He had a very positive attitude and very good skills, however, and the installation was completed and looks great! Replacement Windows by Andersen is the only company that I will use from now on! By the way, they aren't the least expensive company out there but they consistently deliver high quality products and results. You do get what you pay for with them!

My wife and I purchased sliding doors in July 2021 and now it’s the end of March 2022 and we still do not have it installed. Anderson called us 3 times to set up an installation and all three were cancelled. We also had to pay additional In time as we had other contractors stop as we wanted to have Anderson complete their job first. No one from Anderson ever calls you to provide any feedback or updates. We as the customer always have to initiate communication and they never return any messages left. This is by far the worse customer experience I have ever been involved in. I hope to get a big discount on my installation.

ANDERSEN Windows are of superb design and engineered for the best insulation from the elements as well as adding beauty both inside and out to our home. The installers did an absolutely fantastic job and went above and beyond our expectations to ensure our complete satisfaction. It was truly a worthwhile investment to upgrade our home and the entire experience was very professional and worth every penny. Great product and excellent installation. Love our new windows. Thank you.

I got windows, three doors and one storm door from Renewal by Andersen. It will be in in 30 weeks because they have to manufacture all the windows. George, the sales rep, was wonderful. The other fellow, Eddie, that took all the precise measurements and photographs preliminary to the job when they install them was a good guy. He was communicative and yet very businesslike.

The installers did their job and were professional. The three new windows are so beautiful and I’m happy with them. I had a very good experience with Renewal by Andersen and I already recommended it.

I hate not knowing about things so prior to our first visit, I had gone online to learn what I could about replacement windows but I couldn’t afford the top people who they say. I kept reading things about Andersen and what they would offer, which was how I came to the conclusion to use them. I purchased the vinyl replacement windows.

The entire crew were amazing. A term I don't use lightly. I was surprised to see how many men came. Everyone was on time, courteous and respectful. The entire process was explained to me before, during and after. They made sure everything was protected, furniture, carpet, etc. before starting any work. At the end of each day, they cleaned up, vacuumed and left everything clean. The crew went over and above when two of the windows were an incorrect size by offering to widen the area, at no cost to me. They worked hard to make things perfect, and they definitely delivered! I really want to acknowledge the crew, Louis, Gregory, Angelo, Robert, Mike, Edgar and Alazar (I hope I haven't left anyone out). They worked hard and I actually enjoyed having them in my home. I've had other work done on my home and no one compares to this company and its crew.

I had my second installation with Renewal by Andersen. The windows are gorgeous and they keep the heat in. Renewal by Andersen came through with flying colors with the installation. The quality is good as well as the dependability.

I did a door on the side of the garage with Renewal by Andersen and they were fantastic. The installers called and said they would be here at a certain time and they were. They cleaned up after themselves, were very polite, and professional.

The entire process of purchasing a door was seamless and easy. The communication was excellent throughout the process. The highlight was the installation crew! They were fantastic and absolute perfectionist.

We were very pleased with Renewal by Andersen. The delivery time was shorter than we thought it was going to be originally and their reps were very professional. They were very quick and they did a wonderful job.

Anderson rep (Patrick) was very attentive and patient. Service reps called several times to provide an update on the door. Install team was very respectful of my property. I had questions, lead addressed my concerns which didn't make me feel like he was talking.

I had over a dozen windows including a beautiful bay window installed and I couldn't be happier! My home feels so cozy and the entire process from phone call to install was awesome! The product is definitely worth the price and Daniel and his crew really take pride in their craft and it shows. I highly recommend Renewal by Andersen and will definitely call upon them again for all of my window, door and glass needs in the future.

The initial process took three months, for the order to go by and to be installed, but communication was very good. Then, there were a couple of things that were pointed to us by the installers that needed to be corrected. It was another two months for that to be turned around and get rescheduled. But there wasn’t an issue. It's amazing how easy the new windows open, how secure they feel in having gone through a little bit of winter, and how warm they feel when you walk by them on a cold day.

I have wanted new windows for a few years. When Chris ** came to my home after I requested an appointment he was very professional. Chris answered all of my questions and gave wonderful demonstrations on the windows. I purchased 11 new windows. My was very excited and when they called to set up an appointment I was thrilled. The installers Oleg, John and Yuriy were incredible. They were very respectful, clean and did an amazing job setting up barriers to protect my belongings. I was very impressed with the way the installers answered all of my questions and explained the whole process to me. The ladies in the office Caitlin & Christy were always in communication with me from the beginning to setting a day for the install. What an amazing company and they really go above and beyond in communicating every step of the way.

We've known about Andersen for quite a while and they were reputable. We had an individual come call on us. They were very professional and did a very good job. We had 15 windows replaced at the house and that turned out excellent. We're very pleased.

The quality, workmanship and craftsmanship of Renewal By Andersen window products is underwhelming and is not anywhere near what Renewal By Andersen television advertising postures. My windows were installed in October of last year and there were items missing at the time of the installation. It is (five months later) and I am still missing these items. I have made attempts to call "Bobby **" a member of the RBA franchise management team about the damaged windows that were installed at the original installation to get a date for my windows to be installed. I have made several attempts to contact Bobby and he has not returned my calls, texts or emails. I am extremely dissatisfied with lack of integrity and professionalism of Renewal By Andersen.

The Renewal by Andersen rep was a decent guy. I had told them that I didn't need them to come in and do the whole spiel about the window and the light thing. I just needed them to give me a price and that was exactly what they did. The windows that they were replacing, there was some damage to the structure on the outside. He replaced that, and put the windows in. He was here longer than he expected to be, but he did a nice job. It was also done within that day. The quality of the windows is good.

Sam was my salesman and he was very positive, personable, and honest with me. That was why I was able to listen to him and make a decision in regard Renewal by Andersen. We got a new door in my kitchen, some side doors, and screens. The kitchen door is wonderful and I have no regret. The quality is excellent and even the hardware. I've had compliments from folks because the door is in my kitchen. This one is very secure and very attractive. My kitchen is walnut. The door frame is brown and it has a little paint inside. It's easy to clean because the little frame wooden things aren't in the way like they were before.

Wouldn’t return calls. After waiting 6 months I found out they still hadn’t put in the order for my last window so I just cancelled it and got it somewhere else. THEN they tried to get me to “re-sign a new contract” for $34,000 MORE than I owed to start with. The girl in the office was extremely rude. Instead of trying to make things right, a supervisor called and treated me like I was just another stupid customer he had to deal with that day. Enough is enough! Don’t deal with the these crooks!

This home is my largest expenditure that I own and I wanted the best windows for the house. I've been in it for 20 years and I didn't want plastic windows. I had Renewal by Andersen do 16 windows and this has been the most wonderful experience we've ever had with owning a home. The salesman that sold the windows to us was perfect. I was in sales all my life and I hope I did as good a job as he did. He explained everything to us. We had had two other companies give us a bid on the windows and we saw samples of their windows and we weren't happy with them. We had plastic trim windows before in the home when it was built. When we saw the frame and the quality of these windows, there wasn't any choice other than Andersen. The crews were the same way. They did their stuff and cleaned up after themselves. It was just a terrific organization.

You better hope they install it right the first time and you don't need anybody to come and fix anything. If you do, it will be super hard to get ahold of anybody and when you do, they won't actually listen to you. I had a front door and storm door replaced. Everything was going well for the first 2 weeks, then neither door would close correctly. I emailed and called for 3 weeks with no response, then I finally heard from them and they sent somebody out. He told me to wait another month as the weather stripping just needed more time to settle. Also, the installers took a chunk out of the siding on my house. When I mentioned it to the installers, they claimed that damage was already there, which it was not. The guy that came out also fixed that with some caulking, which is fine, but it leaves a bad taste in my mouth that the installers tried to tell me the damage was already there.

The Renewal by Andersen salesman came and went through the demonstration with us. We looked at the heat resistance. They did the setup and did the demonstrations, the composite window versus all the other things. The composite really caught my eye because of the climate where we live. We have an extreme cold in the winter and fairly hot in the summer. The resistance of the composite window, not cracking, not fading, was a selling point. Then, the windows where they don't transfer the heat, they came and put them in. It was an all-in-one package was another thing that seemed good. We have a wood finish in our house where they put the windows. I knew that we would have to seal the trim, but I figured that the wood-clad surface facing inside would have been sealed. But I ended up having to do that.

My house is 100 years old and I was having 11 vinyl replacement windows upstairs replaced as they were fogging/drafty/hard to open and close. At first I had a bit of buyer's regret as I waited for the windows to arrive because of the sticker shock, but once they were actually installed all of that evaporated. The installation team did an amazing job, they let me know that the previous replacement windows were installed without removing the original 100 year old counter weights and no insulation had been put in the channel. No wonder my windows were so drafty before! They were so badly installed before that they were leaking air from around the window itself!

The installation of our Renewal By Andersen went wonderful. The installers were awesome. They came in, and if I didn't hear any noise, I would not think that they were there. It was phenomenal and the installation went quickly. They cleaned up afterwards too. I have a double slider window so they gave me a whole screen and a half screen, so it takes up the whole window. I ordered two half screens so I'm just waiting on the half screen to come in, and that should come in on Friday. Scheduling and communication went fine. The only thing I had a small issue with was the pricing. I thought that I was going to be paying one thing and then after the installation, it was another fee, which was more. But other than that, everything went well. The windows look great. They match perfectly.

I love my windows! The ordering process and the install were great however the in between left a lot to be desired. The salesman was a little pushy but I am now glad he was. The install went smoothly and I am very pleased with the results. I was not kept informed about the progress or the fact that they would be delayed. Some changes to your office staff would take care of this problem. It only takes a couple of minutes to let customers know what they can expect. It would have been nice to know that windows were delayed. The installers that I had were great. They were very knowledgeable about the windows and explained everything as the process was going on. Thank you to the contractors that install my windows.

We had all our windows replaced by Renewal by Andersen. They did an excellent job with the install and got it done in one day. We love the windows, and it has made a significant difference in keeping up with the heating of the house this winter. The only thing is I've been trying to contact them because we didn't have the interior trim installed 'cause we were doing our own. I have not heard back from them after calling them twice about getting it taken off the bill.

The Andersen product is fine but project management/customer service is horrible. Installation of two exterior doors and one sliding glass door took from 10/7/21 until 12/17/21, requiring seven visits by Andersen, and after six visits the two exterior doors failed City inspection. Multiple phone calls and emails, many not returned unless I followed up repeatedly. "Concierge" assigned to me had a habit of asking ME what the status of my project was because she did not know/could not find my paperwork. Operations manager gave me information which directly contradicted what I'd been told by concierge and also even contradicted himself over the course of a single phone call.

The salesman was fine. The workers came and did their work. It took them a long time but they got done. I'm satisfied.

I got four double-hung windows. The guy who came was terrific. He went over the product, showed us the sample and demonstrated how easy it is to clean. We saw a sample of the screen which disappears. You can't see the screen at all when it's in. Talked about its insulating properties and the warranty too. His presentation was really professional. He was nice about it and wasn't pushy. The crew was terrific too. They were here all day. One of the things that my wife and I were very pleased with was that they took the time to clean up after the mess that was created when you're doing a job like that. Everybody did a good job.

Needing a new front door and patio door we decided to go with a higher estimate with a well established company. What a total disappointment that turned out to be. After a rot problem that Renewal had said was possible, and seemed fairly common. Renewal completely has pushed us to the side. So during installation there was rot discovered. The plan was to temporarily install the door until I had the rot repaired. Once the rot was repaired Renewal said they would come back out and do the final installation of the door.

I liked working with Renewal by Andersen. The rep was really courteous and knowledgeable. He was coming to give me measurements and a quote. It was a little pricey for me and they're supposed to be sending someone back out to redo it because I told him it was double the price of a quote that I had. The material was different but it was the same amount of windows, and he told me upfront that it would be more than what I was quoted.

Initially, we had sticker shock but understood prices have soared lately and we were getting a reputable product. It took a considerable amount of time before our windows came in (several months). When the install team came in initially, they were very polite. They got the job done and we were happy about the install. However, I was very upset when I came outside to inspect the job the following day, and our brand-new patio set had the cover taken off and was missing. Apparently, the set needed to be moved but in doing so they removed the cover and discarded it. No one from the install team advised me that it was left exposed to the elements. Furthermore, the cover that came with the set is gone!

The reps were all very friendly and clean. They cleaned up after themselves very well. We've even got a couple of yappy dogs and that didn't seem to bother them. We got new interior doors both front and back and then new exterior doors front and back. We also got a new sliding door off of our family room. The timeline was a little long, but the salesperson we talked to was very upfront about how long it should take or once everything came in. He gave us a pretty good outlook of what to expect.

From the first interaction to the last, everyone has been very knowledgeable, kind, and easy to work with. The installation crew was awesome! They were fast, clean, and kept us up to date on the project.

There were some issues a little bit with a couple of the screens not fitting well. So the guys came back and took care of that. They cleaned up some of the stain on the window. Everything was fine. We're happy with it.

Ten months ago we signed a contract with Renewal by Andersen to replace 22 windows in our home. We were told that delivery could take up to 16 weeks. The windows were finally delivered after five months and we were understanding of delay due to issues related to the pandemic and supply chain. Unfortunately, the installer discovered the windows were the wrong size due to fabrication error. We were told at that time the windows would have to be reordered but that our order would be moved “to the top of the list.” It has now been more than five months and we still have no windows or word of when they will arrive.

The salesperson got a little defensive when I started talking about other brands. But the installers were excellent and the windows are great.

The reps were very knowledgeable. There were a couple of things as far as window size and safety measures that I was not aware of that they made a point to tell me, which in turn changed the type of windows that I got. I would recommend them to anybody. They did an excellent job. The house that I had the windows put in has three small special needs kids, and the guys that put the windows in took the time to talk to them. They made gestures through the windows. The little kids thought that was the best. I love the windows. They are easy to clean.

We purchased our replacement windows from Renewal By Andersen. They were great at explaining the difference between their product and their competitors. The salesman was honest about the time it would take to get the windows. Once the windows came in, we were scheduled within two weeks. Dan was our installer and he was professional, knowledgeable, polite and respectful of my house. He took his time, even though it was 27 degrees outside. He cleaned up after himself and gave me a thorough demonstration of the windows.

We had Renewal By Andersen do 23 windows, a door over the top of the front door, a door wall, a new front door and sidelights. Gail, the sales rep, was very knowledgeable, walked us through the whole process, and showed us where all the discounts were coming from. We have one error on one window, which happens to be the largest window in the house and they're redoing the window and putting it in. Because we changed the grid that was in it to look different than all the other ones that are in our subdivision. We also have a screen coming in on the door wall. We were happy with the installers and with Gail that they realized that the error was on their end and not on our end. We've been quite pleased and everybody that sees our house. We did black windows on the inside and outside. It changed the whole feel of our house. We're happy.

They were upfront and honest. Everyone I dealt with was super great. The two installers were super professional. The part of my house where they were working was actually cleaner than it was before they got here. So that was pretty amazing. It took them a day and a half to finish the work, which was what they said it would take. I got five windows and one patio door, and they are beautiful. They're also energy efficient. I'm already noticing big differences, like the heat staying inside of my home and my heating elements not turning on nearly as much. I'm stoked about it. It's not cheap but it's worth the money as far as I see. Everything they said was true. They made good on their lead time, which was amazing because of what's going on in the world with the supply chain.

Over the past 3 years, Andersen has replaced all the windows in my old house, and they have done an excellent job. Every contact with them has been courteous and helpful. I trust and respect the sales rep I dealt with, and each time I have had installation crews come here, they have been professional, competent and efficient. Each time, they cleaned up thoroughly after they were done. I am very pleased with my new windows. My heating bill has gone down noticeably!

I had bedroom windows installed by Renewal by Andersen. Things worked really well and it was all a clean installation process. Nothing was damaged in the process too. The physical product is very good and I like it. We noticed that it's now warmer in the house. I wish we had done it earlier.

All employees were extremely polite. Window is beautiful. Installers cleaned up everything before leaving. Company came back to inspect work. Would recommend Renewal by Andersen to friends and family.

Renewal by Andersen resolved and fixed all issues.

We had a big bay window custom-made and installed. It took forever for the product to actually show up. The process took probably seven months from the time I ordered it until the thing actually showed up. That aside, the window is beautiful and we love it. I'm happy with it. The installers worked through a downpour to get it done, so I was really impressed. They were done within the timeframe.

I read up a lot about the different windows and I wanted to see what Andersen had to say with their new composite wood. The salesman didn’t do any high-pressure sales. He just showed me the brochure and answered the questions I had. I bought a huge window that is the equivalent of three windows. I was under the assumption that the work was going to be done in one day unless the workers find some defects that they have to correct in the structure of my house. They're not going to put the window in until June. My experience with Renewal by Andersen was very positive.

We replaced 16 windows and a sliding glass door. We signed the contract with Renewal by Andersen in August and they installed in October. Then, the screen for the sliding glass patio door didn't arrive until about two weeks ago, so that was a bit long. Aside from that, their products are very expensive. But other than that, everything was fine and I had no problems with the rep that I had.

I used Renewal by Andersen before and I was satisfied with their work. I decided to use them again and this time, I got a kitchen window, a bathroom window, and a door. The rep I dealt with was very good but the work hasn't been done yet.

I like the quality of the products from Renewal by Andersen and I'm getting a sliding glass door from them. I asked them to give me a little bit of time to get some money situated so that I could buy it and get the things handled, so they're working with me right now. The rep I had was very informative. I was trying to find the difference between Pella and Andersen Windows as to which one was better and he filled me in on some of the things that you need to look for and will help you in your decision-making. He never said anything negative against any of the other companies, but showed me some things that were in their paperwork that you should keep your eyes out for because they're hidden in the little notes at the bottom.

The sales rep and installer from Renewal by Andersen were great. I got a slider door from them and it added to the house. It was expensive though and it's a little disappointing that we haven't gotten our screen door yet. But they've been in decent communication with me and said it's due to supply chain issues. They also said that they hope to have it by May.

I liked what they Renewal by Andersen had to offer and we ended up purchasing two entry doors, one self-closing fire door, and one entry door from them. The salesman did a presentation and asked us a lot of questions about what we wanted. He showed us what our options were and he was here for a while. He spent some good time on making sure we understood what we were buying and what was available. I was happy with it. They were also able to install the products prior to the timeline that they gave us and I'm very happy with my doors. I would purchase from them again.

They were very good and thorough. They were also upfront. So I knew what was going on. The windows are nice.

I replaced all my windows through Renewal by Andersen and it was a good process from start to finish. The windows probably cost more than what I could have gotten somewhere else but I knew I wanted to go with Andersen and went with it. It's a really well-known company, especially in Minnesota. The person I worked with was very knowledgeable about the products and he clearly knew what he was talking about. Then, they did the installation within the timeline they provided. The installers came when they were going to come in October, which turned out to be a nice day, but they were in and out and it was seamless.

Lisa was good. She was professional and she took her time. Even the installers were all professional, patient and took their time. They did it in three days. But it was just the time of getting on the schedule. They had scheduled me but I was the one that canceled it to the fall, so they were patient with me. The windows are good. It's worth the money.

The installers came when they said they were gonna come and I was pretty pleased with the installation. Renewal kept in contact with us and they were really professional about it all. They did everything they said they would do.

They gave me a good price for the windows and the door. The installation team was really good and professional. The products have good quality. I am very satisfied.

The worse customer service I've encountered in years. Communication from the sales manager, Matthew ** was deplorable. I signed my contract April 28, 2021, that stated we would receive the order in 10 to 12 weeks. We made a change in the color that required a change order on May 3rd. At the end of August we still had not received delivery notification. We had fully anticipated that the work would be completed by the end of the summer. Because of the delay, my husband had to postpone his trip to New York. When I brought this to the attention of s Mr. **, he instructed me to contact him directly. As our patio door was the most popular and standard order Mr. ** said he would try to find one in their warehouse. When none could be found I asked for some sort of refund for the delay. Mr. ** shared he may have no other choice but to offer some sort of compensation for the delay which he blamed on the pandemic.

Three years ago, I had put in the first half of the windows. I liked them, so I completed the house with them. The installation team did a great job. I love the quality of the products. They called throughout the process to make sure the team was doing a good job, which I appreciated. They followed up a couple of times after. They were very thorough.

I had all the windows in my house replaced because I have one of those cookie-cutter houses from the early 2000s and the windows were broken. I was looking at different window companies over and over again. I wanted to make sure that I didn't replace contractor grade, quick housing with cruddy windows. The information that I found online about Renewal By Andersen Windows resonated with me as far as customer service and quality of the product. Then, the fact that I can pay for these for the rest of my life, helped as well, because I didn't have to give a million dollars upfront. The 3.9% wasn't great, but for the quality I was getting, I could swing it every month.

We purchased slider windows for a ranch home. The Renewal By Andersen salesman seemed to be very responsive to any questions that I had. The only thing, in addition to the estimate he had given me, I thought that I had the 12 months, zero interest type arrangement. But I got a bill from the loan company for half of it so far that was due within a month, and then I haven't gotten a second bill from them. Apparently, there was some miscommunication there. But seemed to be very knowledgeable. The installation also went very well. There were two gentlemen that came out. They were both courteous and professional, were careful in the house and did a good job as far as the cleanup. I was very happy with their work.

It was a very professional experience. I liked their system. It was easy. The sales rep was professional, nice and went over everything. The installation crew was awesome, as well. The tinted window is top quality because I still have one window left in that room and I could definitely tell a difference.

We liked everything that the gentleman said when he was here so we had a special auto door installed by Renewal by Andersen. They said that it would take a little bit of time, but actually, it was even better. They did it in a timely manner and left it cleaner than when they found it. We liked the product. I was glad we chose them because they did well.

I received a call this morning hoping to set up an appointment to get a quote for new windows. Unfortunately Andrerson doesn't work that way. The sales person on the phone has to ask many questions on what other people with homes the age of mine have experienced or had to say about them. (huge sales technique) After 15 minutes still answering questions and not willing to set up an appointment I decided I was done. If they have to work that hard on selling you then 1) their prices are too high, 2) their quality is not as good as they want you to believe, or 3) their sales people don't want to waste their time if they don't feel they have enough ammunition to throw in your face if you choose another company. VERY HIGH PRESSURE SALE COMPANY.

Renewal by Andersen did 28 windows. We signed the contract in mid-June and they told us it would be an October install. It ended up being a September install and I was fine with that. We have an old house and I had told the representative when they came that I wanted the inside to be contextually accurate for the rest of the moldings. They were able to make the entire thing exactly the way the rest of the house was. I'm pretty picky about things and the crew did an absolutely fantastic job. We're very pleased. Even with the really cold weather that we've had, it's very comfortable in here.

Renewal by Andersen is a mile down the road from us. Everything was done very professionally, high quality, and good follow up. If there was a glitch, they made sure we knew because they got backed up. It was that time of year with the COVID. It was a day and a half job. And they cleaned up after themselves. You would never know they were here. That’s how good they were. They were excellent workers. They called a couple of times to see if we were satisfied and happy. And I got their address. So if there's trouble, I can go back after them. The door is high quality.

I'm very happy with Renewal by Andersen. The rep was a great guy. He was very personable and friendly. He explained everything totally including how much things would cost, when they would start, and how long it would take to finish the whole work. The installers put down plastic and carpet protectors. They covered the doorways and cleaned the whole house. They did a phenomenal job. I even called them up and recommended their crew. We got a picture window for the front of the house. I also had four windows upstairs, two in each bedroom taken out, and one sliding window put into each of the two that were taken out. I'm not happy with the price but I'm happy with the windows.

We ordered Replacement windows by Andersen to replace several old windows in our house because we appreciated the quality and the fact that all work from start to finish was within their company. The installers were very efficient and professional, answering any questions we had, and did a fabulous job installing and cleaning up. We love the windows! I would recommend them to anyone.

The reps were very polite. They explained everything to me and then asked some questions about the trim they didn't have but they were going to bring back when they brought the final window that was on backorder. They asked what style I wanted. So, they were very accommodating. I was surprised how quick they were.

Installation went okay, but since the installers left, I've had some issues that I haven't gotten around to calling Renewal by Andersen about, even though I've texted and emailed a couple of people. The bathroom window was initially created wrong, and the guy that came in to reinstall it said there's an issue with something in the mechanics. It didn't affect the window working, but it's something that should be fixed. He was going to report that and I also discussed several other issues that I've had with other things. He took the pictures and was going to report it, but he told me I needed to call him, and I haven't looked up my customer number and made the phone call. Apart from that, I would tell friends I like the windows. The one thing that really stopped my decision was the TruScene screen. I would love to have that be a normal price.

We had looked into Renewal by Andersen and we were ambivalent because we wanted to make sure we could afford it. But once we did, it was a positive experience. We had nothing but good luck and the reps were very professional and courteous. It was a very cold day. The men who installed the windows told us exactly what they were going to do and how they would do it. And it was done in such a way that it didn't open the house up to the tremendous cold outside. It went very well. I'm very pleased with the installation.

I am sick and tired of these people's spam daily, we all hate spam!!! I called them and asked why they pay spammers to send their ads over and over, I was told that they are NOT responsible for 3rd party spam. I asked if they send it for nothing in return... silence. NEVER trust a company that fills your inbox with unwanted trash over and over.... Shows desperation.

The sales rep from Renewal by Andersen was wonderful. I had a huge window installed which was a triple-pane window with a large picture window in the middle and two side wind-out windows. Then, I had an arched window replaced above the windows that they put in the first time, so I had two different experiences. For the first the installation day, the installers were super nice. It was a father-son team and when they came out, they handled everything as super efficiently as possible, especially since my house is on a downhill. So my first floor window were installed from outside and it was a story and a half high. And it's on a slant down away from the house and down from left to right. So I thought there was no way they could put a ladder up there. But they handled it and they knew what they were doing.

In 2018, replace all our Michigan ranch home casement windows. After several estimates the decision was for Renewal By Andersen (RBA) casement windows. This decision was not based on the lowest cost estimate but instead based on the highest reported reputation. RBA presented the most expensive quote. Unfortunately, our decision has proven to be an expensive mistake. Following are observations based on 4 years experiences in cold weather with RBA casement windows.

We had a complaint that we filed ‘cause our window that we paid $3,000 for had a crack in it. Now they have to make a brand new one and that can take three months. Also, trying to get ahold of them would be nice. All those prompts you get to get to someone isn't fun. But everything they did was fine. We have no problem with the people installing it or doing all that stuff. It's just that we're not happy that the windows broke.

I had a positive experience with Renewal By Andersen. I've had them install them twice for different rooms. The first one was the living room, dining room, kitchen, bathroom. The second time, which is recent, was for the three bedrooms. The installation was good. They were on time. They got them in in a real quick time. They were very cordial. They did what they had said they were going to do. They also worked with me, which helps.

We went to one of their presentations and we liked what we saw. They were fine. They did something on the outside. They said, "We're putting in new stuff there.” I asked about the spacing I could see outside and they told me how they would clear that up. They did certain things and that got closed up.

The windows are beautiful. They were expensive, but they were worth the money. It was a job well done from beginning to end. I also liked everybody that I dealt with.

I replaced all the windows in my house. It was a huge job and they started around 9:00 in the morning and finished about 6:00 in the evening, and it was a very good experience. I would recommend them highly. I would absolutely do business with them again.

It took a while to get my new front entry door. It's installed but the door panels are a different color than the rest of the door when it should have all been the same color. They never tried to rectify after I complained about it. Also, I had a leak between the door sweep and the door itself with the big rainstorm we had. The techs are supposed to come out this month. Other than that, I like the door. It's pretty solid.

When they gave me a test, they showed me how the coldness didn't come through the window at all when they used that radar kind of thing. It's 10 degrees outside and the window is warm. I really liked the guy that came out. There was no pressure whatsoever. I told him beforehand that if he would give me an ounce of pressure, he was gone. He was really cool about it and it shocked the heck out of me.

The sales guy handed off really well to the guy who came and did the measurements. Then, it got a little quiet between the measurements. When things were coming, I didn't feel I had one person to link on to. They were not supposed to be delivered until March of 2022 but they called in November and said they would be in. Scheduling was a bit of a challenge. But we finally got it taken care of. They have great products and the installers were phenomenal. They kept the site in good shape.

We had ordered our windows in July 2021. When we had them here to measure and before we ordered anything we kept asking how long would they take to come in and be installed. We were assured 100s of times that they would be installed by October. Put a HUGE deposit down for over 20 windows and 3 new doors! A couple of months went by, and they call to tell us we need to come up with $6000 to have extra scaffolding for the install! We told them that they were here 2 times prior and nothing was ever brought up about the extra cost. They sent us a change order to sign to agree to pay for it. We denied the charge and they were not happy about it.

Our experience was excellent. Their customer service is unparalleled. I've never experienced anything like it. The workers, after they installed our windows, picked up trash in our yard that wasn't even their doing and put it on the dump truck and cleaned up. They were so nice. The whole process from beginning to end was like no other I've ever been through. They're the only company right now that I could say with assurance is offering customer service. Everyone else is struggling to survive and we're having to put up as a consumer with so many excuses. I understand when companies are struggling, but they don't seem to struggle at all because they take care of their employees. They're a pleasure to work with and they really deliver customer service in the true sense of the word. Renewal By Andersen is really a gem.

I like my back patio door. My house is old, and it's definitely an upgrade. Also, the team was extremely professional. The issue that I had was more supply and demand, but given everything that's happening globally, it's not surprising. I would highly recommend Renewal by Andersen. It's a bit pricey though. I wanted to do more windows, but there was no benefit for me financially to do that because I didn't get a better price for doing more. Usually, when you're doing a big project, being able to bundle things is part of the benefit.

One picture window and one patio door = $15,000 AFTER DISCOUNT. RIDICULOUS!! This quote was given 1/15/2022, he said he would send an email to confirm the quote, which he did not do. Trying to take advantage of a single senior woman.

The windows are costly but all new windows are costly from what I find, especially in North Idaho right now. It is a huge investment because it cost 25,000 to do 10 windows, and two of those were big picture windows. But the windows are beautiful. They look really nice. If I was a person doing windows and looking online again, I'd make sure that everyone understands that you have to hire a painter to paint the wood frames that go around it. The white part that goes around the frame are done. You don't ever have to paint them. But you would have to hire a painter for the white trim. The installation guys were neat. They did really good. I did put a phone call in and asked how to get some glue off my window and the lady said she would emal them and have them get back to me. But I still have not heard back.

Everybody did what they said they were gonna do and they were pleasant to deal with. They came in, did the job and cleaned up.

I had this company out to quote on a new sliding glass door. The sales person was professional and had samples and answered most questions I had, but this company is clearly looking to relieve you of every dollar they can. After spending way too much time on irrelevant details he finally got to a price for the door, over $13,000 for a sliding glass door. Essentially the same standard door I have currently but with their "superior" materials. When I thanked the guy and said we'll think about it he relentlessly badgered me about signing up with them that same day for added savings.. When I persisted I must review with my wife he starts aggressively slashing the price. Magically, he worked it down to $7,000 and a special financing package...

One guy looked at all of our windows and showed us the different styles that Renewal by Andersen had and some of the thermal advantages of it. We originally were looking at Pella. But that night, we decided not even to take the time to look at Pella. We had Marvin Windows in the house before. They had to work around us because I have cancer. It was also at that time when COVID was bad. We set the schedule, and then we called and asked if we could delay a while because we didn't want folks in and out of the house at that time. They met our requirements and came when we rescheduled.

Initially, solicitous. A window wasn’t accurately measured. Delayed the job completion by 2 months. When correctly measured window supposed to be ready, they scheduled to come install. But, didn’t double check w/ factory. It wasn’t ready & a day of PTO wasted. Second scheduled appt for final install, and they didn’t show up. Called them, and was told I was wrong because I didn’t wait 30 min for installers (who were late). Had to get to work. Third time, after complaining to supervisors about attitude I got, and insisting they accommodate my schedule - they did. The complete installation took 4 months. Now the upper windows will slide down, and I can’t fasten the window closed. You need one person to hold the upper window in place while a second person slides the lower one in place and fastens the window. Seriously? Closing a window takes two people? With Andersen’s windows it does.

We ordered our windows & patio doors from Renewal by Andersen in August 2021 and by the contract they were going to install them by second week of December (13 weeks) but week before someone called and said “we didn’t have your orders in the truck” which was really unprofessional and dumb excuse and then she tried to explain about shortages and which was understandable if they called us 1-2 months before.

Their rep was very productive, answered our questions, was very open and gave us up-to-date information. It was cold during the installation but the techs worked quietly and they weren't back and forth. We purchased a sliding door and it exceeded our expectations. It's self-protective and it keeps the cold out. The cost is reasonable and the fact that they have a payment plan that helps is also a good thing.

Very disappointed in our Renewal by Andersen experience. Their installation was messy and unprofessional. Right off the bat, the windows did not latch properly. The first service call reported the windows were not aligned, however when they sent a 'more knowledgeable' repairman for the second service call, he said they were fine. Perhaps this foreshadowed the issues I now have this winter. Extreme frost buildup on all my second-story double-hung windows. 6/8 windows installed have frost buildup between the window and the screen. The third service call attempted to caulk and seal the windows. This did not fix the problem. The fourth service call resulted in them telling me this issue was due to the high efficiency of the windows. The frost build-up was normal.