Renewal by Andersen Reviews

The Renewal by Andersen salesman came and went through the demonstration with us. We looked at the heat resistance. They did the setup and did the demonstrations, the composite window versus all the other things. The composite really caught my eye because of the climate where we live. We have an extreme cold in the winter and fairly hot in the summer. The resistance of the composite window, not cracking, not fading, was a selling point. Then, the windows where they don't transfer the heat, they came and put them in. It was an all-in-one package was another thing that seemed good. We have a wood finish in our house where they put the windows. I knew that we would have to seal the trim, but I figured that the wood-clad surface facing inside would have been sealed. But I ended up having to do that.

My house is 100 years old and I was having 11 vinyl replacement windows upstairs replaced as they were fogging/drafty/hard to open and close. At first I had a bit of buyer's regret as I waited for the windows to arrive because of the sticker shock, but once they were actually installed all of that evaporated. The installation team did an amazing job, they let me know that the previous replacement windows were installed without removing the original 100 year old counter weights and no insulation had been put in the channel. No wonder my windows were so drafty before! They were so badly installed before that they were leaking air from around the window itself!

The installation of our Renewal By Andersen went wonderful. The installers were awesome. They came in, and if I didn't hear any noise, I would not think that they were there. It was phenomenal and the installation went quickly. They cleaned up afterwards too. I have a double slider window so they gave me a whole screen and a half screen, so it takes up the whole window. I ordered two half screens so I'm just waiting on the half screen to come in, and that should come in on Friday. Scheduling and communication went fine. The only thing I had a small issue with was the pricing. I thought that I was going to be paying one thing and then after the installation, it was another fee, which was more. But other than that, everything went well. The windows look great. They match perfectly.

I love my windows! The ordering process and the install were great however the in between left a lot to be desired. The salesman was a little pushy but I am now glad he was. The install went smoothly and I am very pleased with the results. I was not kept informed about the progress or the fact that they would be delayed. Some changes to your office staff would take care of this problem. It only takes a couple of minutes to let customers know what they can expect. It would have been nice to know that windows were delayed. The installers that I had were great. They were very knowledgeable about the windows and explained everything as the process was going on. Thank you to the contractors that install my windows.

We had all our windows replaced by Renewal by Andersen. They did an excellent job with the install and got it done in one day. We love the windows, and it has made a significant difference in keeping up with the heating of the house this winter. The only thing is I've been trying to contact them because we didn't have the interior trim installed 'cause we were doing our own. I have not heard back from them after calling them twice about getting it taken off the bill.

The Andersen product is fine but project management/customer service is horrible. Installation of two exterior doors and one sliding glass door took from 10/7/21 until 12/17/21, requiring seven visits by Andersen, and after six visits the two exterior doors failed City inspection. Multiple phone calls and emails, many not returned unless I followed up repeatedly. "Concierge" assigned to me had a habit of asking ME what the status of my project was because she did not know/could not find my paperwork. Operations manager gave me information which directly contradicted what I'd been told by concierge and also even contradicted himself over the course of a single phone call.

The salesman was fine. The workers came and did their work. It took them a long time but they got done. I'm satisfied.

I got four double-hung windows. The guy who came was terrific. He went over the product, showed us the sample and demonstrated how easy it is to clean. We saw a sample of the screen which disappears. You can't see the screen at all when it's in. Talked about its insulating properties and the warranty too. His presentation was really professional. He was nice about it and wasn't pushy. The crew was terrific too. They were here all day. One of the things that my wife and I were very pleased with was that they took the time to clean up after the mess that was created when you're doing a job like that. Everybody did a good job.

Needing a new front door and patio door we decided to go with a higher estimate with a well established company. What a total disappointment that turned out to be. After a rot problem that Renewal had said was possible, and seemed fairly common. Renewal completely has pushed us to the side. So during installation there was rot discovered. The plan was to temporarily install the door until I had the rot repaired. Once the rot was repaired Renewal said they would come back out and do the final installation of the door.

I liked working with Renewal by Andersen. The rep was really courteous and knowledgeable. He was coming to give me measurements and a quote. It was a little pricey for me and they're supposed to be sending someone back out to redo it because I told him it was double the price of a quote that I had. The material was different but it was the same amount of windows, and he told me upfront that it would be more than what I was quoted.

Initially, we had sticker shock but understood prices have soared lately and we were getting a reputable product. It took a considerable amount of time before our windows came in (several months). When the install team came in initially, they were very polite. They got the job done and we were happy about the install. However, I was very upset when I came outside to inspect the job the following day, and our brand-new patio set had the cover taken off and was missing. Apparently, the set needed to be moved but in doing so they removed the cover and discarded it. No one from the install team advised me that it was left exposed to the elements. Furthermore, the cover that came with the set is gone!

The reps were all very friendly and clean. They cleaned up after themselves very well. We've even got a couple of yappy dogs and that didn't seem to bother them. We got new interior doors both front and back and then new exterior doors front and back. We also got a new sliding door off of our family room. The timeline was a little long, but the salesperson we talked to was very upfront about how long it should take or once everything came in. He gave us a pretty good outlook of what to expect.

From the first interaction to the last, everyone has been very knowledgeable, kind, and easy to work with. The installation crew was awesome! They were fast, clean, and kept us up to date on the project.

There were some issues a little bit with a couple of the screens not fitting well. So the guys came back and took care of that. They cleaned up some of the stain on the window. Everything was fine. We're happy with it.

Ten months ago we signed a contract with Renewal by Andersen to replace 22 windows in our home. We were told that delivery could take up to 16 weeks. The windows were finally delivered after five months and we were understanding of delay due to issues related to the pandemic and supply chain. Unfortunately, the installer discovered the windows were the wrong size due to fabrication error. We were told at that time the windows would have to be reordered but that our order would be moved “to the top of the list.” It has now been more than five months and we still have no windows or word of when they will arrive.

The salesperson got a little defensive when I started talking about other brands. But the installers were excellent and the windows are great.

The reps were very knowledgeable. There were a couple of things as far as window size and safety measures that I was not aware of that they made a point to tell me, which in turn changed the type of windows that I got. I would recommend them to anybody. They did an excellent job. The house that I had the windows put in has three small special needs kids, and the guys that put the windows in took the time to talk to them. They made gestures through the windows. The little kids thought that was the best. I love the windows. They are easy to clean.

We purchased our replacement windows from Renewal By Andersen. They were great at explaining the difference between their product and their competitors. The salesman was honest about the time it would take to get the windows. Once the windows came in, we were scheduled within two weeks. Dan was our installer and he was professional, knowledgeable, polite and respectful of my house. He took his time, even though it was 27 degrees outside. He cleaned up after himself and gave me a thorough demonstration of the windows.

We had Renewal By Andersen do 23 windows, a door over the top of the front door, a door wall, a new front door and sidelights. Gail, the sales rep, was very knowledgeable, walked us through the whole process, and showed us where all the discounts were coming from. We have one error on one window, which happens to be the largest window in the house and they're redoing the window and putting it in. Because we changed the grid that was in it to look different than all the other ones that are in our subdivision. We also have a screen coming in on the door wall. We were happy with the installers and with Gail that they realized that the error was on their end and not on our end. We've been quite pleased and everybody that sees our house. We did black windows on the inside and outside. It changed the whole feel of our house. We're happy.

They were upfront and honest. Everyone I dealt with was super great. The two installers were super professional. The part of my house where they were working was actually cleaner than it was before they got here. So that was pretty amazing. It took them a day and a half to finish the work, which was what they said it would take. I got five windows and one patio door, and they are beautiful. They're also energy efficient. I'm already noticing big differences, like the heat staying inside of my home and my heating elements not turning on nearly as much. I'm stoked about it. It's not cheap but it's worth the money as far as I see. Everything they said was true. They made good on their lead time, which was amazing because of what's going on in the world with the supply chain.

Over the past 3 years, Andersen has replaced all the windows in my old house, and they have done an excellent job. Every contact with them has been courteous and helpful. I trust and respect the sales rep I dealt with, and each time I have had installation crews come here, they have been professional, competent and efficient. Each time, they cleaned up thoroughly after they were done. I am very pleased with my new windows. My heating bill has gone down noticeably!

I had bedroom windows installed by Renewal by Andersen. Things worked really well and it was all a clean installation process. Nothing was damaged in the process too. The physical product is very good and I like it. We noticed that it's now warmer in the house. I wish we had done it earlier.

All employees were extremely polite. Window is beautiful. Installers cleaned up everything before leaving. Company came back to inspect work. Would recommend Renewal by Andersen to friends and family.

Renewal by Andersen resolved and fixed all issues.

We had a big bay window custom-made and installed. It took forever for the product to actually show up. The process took probably seven months from the time I ordered it until the thing actually showed up. That aside, the window is beautiful and we love it. I'm happy with it. The installers worked through a downpour to get it done, so I was really impressed. They were done within the timeframe.

I read up a lot about the different windows and I wanted to see what Andersen had to say with their new composite wood. The salesman didn’t do any high-pressure sales. He just showed me the brochure and answered the questions I had. I bought a huge window that is the equivalent of three windows. I was under the assumption that the work was going to be done in one day unless the workers find some defects that they have to correct in the structure of my house. They're not going to put the window in until June. My experience with Renewal by Andersen was very positive.

We replaced 16 windows and a sliding glass door. We signed the contract with Renewal by Andersen in August and they installed in October. Then, the screen for the sliding glass patio door didn't arrive until about two weeks ago, so that was a bit long. Aside from that, their products are very expensive. But other than that, everything was fine and I had no problems with the rep that I had.

I used Renewal by Andersen before and I was satisfied with their work. I decided to use them again and this time, I got a kitchen window, a bathroom window, and a door. The rep I dealt with was very good but the work hasn't been done yet.

I like the quality of the products from Renewal by Andersen and I'm getting a sliding glass door from them. I asked them to give me a little bit of time to get some money situated so that I could buy it and get the things handled, so they're working with me right now. The rep I had was very informative. I was trying to find the difference between Pella and Andersen Windows as to which one was better and he filled me in on some of the things that you need to look for and will help you in your decision-making. He never said anything negative against any of the other companies, but showed me some things that were in their paperwork that you should keep your eyes out for because they're hidden in the little notes at the bottom.

The sales rep and installer from Renewal by Andersen were great. I got a slider door from them and it added to the house. It was expensive though and it's a little disappointing that we haven't gotten our screen door yet. But they've been in decent communication with me and said it's due to supply chain issues. They also said that they hope to have it by May.

They were very good and thorough. They were also upfront. So I knew what was going on. The windows are nice.

I liked what they Renewal by Andersen had to offer and we ended up purchasing two entry doors, one self-closing fire door, and one entry door from them. The salesman did a presentation and asked us a lot of questions about what we wanted. He showed us what our options were and he was here for a while. He spent some good time on making sure we understood what we were buying and what was available. I was happy with it. They were also able to install the products prior to the timeline that they gave us and I'm very happy with my doors. I would purchase from them again.

I replaced all my windows through Renewal by Andersen and it was a good process from start to finish. The windows probably cost more than what I could have gotten somewhere else but I knew I wanted to go with Andersen and went with it. It's a really well-known company, especially in Minnesota. The person I worked with was very knowledgeable about the products and he clearly knew what he was talking about. Then, they did the installation within the timeline they provided. The installers came when they were going to come in October, which turned out to be a nice day, but they were in and out and it was seamless.

Lisa was good. She was professional and she took her time. Even the installers were all professional, patient and took their time. They did it in three days. But it was just the time of getting on the schedule. They had scheduled me but I was the one that canceled it to the fall, so they were patient with me. The windows are good. It's worth the money.

The installers came when they said they were gonna come and I was pretty pleased with the installation. Renewal kept in contact with us and they were really professional about it all. They did everything they said they would do.

They gave me a good price for the windows and the door. The installation team was really good and professional. The products have good quality. I am very satisfied.

The worse customer service I've encountered in years. Communication from the sales manager, Matthew ** was deplorable. I signed my contract April 28, 2021, that stated we would receive the order in 10 to 12 weeks. We made a change in the color that required a change order on May 3rd. At the end of August we still had not received delivery notification. We had fully anticipated that the work would be completed by the end of the summer. Because of the delay, my husband had to postpone his trip to New York. When I brought this to the attention of s Mr. **, he instructed me to contact him directly. As our patio door was the most popular and standard order Mr. ** said he would try to find one in their warehouse. When none could be found I asked for some sort of refund for the delay. Mr. ** shared he may have no other choice but to offer some sort of compensation for the delay which he blamed on the pandemic.

Three years ago, I had put in the first half of the windows. I liked them, so I completed the house with them. The installation team did a great job. I love the quality of the products. They called throughout the process to make sure the team was doing a good job, which I appreciated. They followed up a couple of times after. They were very thorough.

I had all the windows in my house replaced because I have one of those cookie-cutter houses from the early 2000s and the windows were broken. I was looking at different window companies over and over again. I wanted to make sure that I didn't replace contractor grade, quick housing with cruddy windows. The information that I found online about Renewal By Andersen Windows resonated with me as far as customer service and quality of the product. Then, the fact that I can pay for these for the rest of my life, helped as well, because I didn't have to give a million dollars upfront. The 3.9% wasn't great, but for the quality I was getting, I could swing it every month.

We purchased slider windows for a ranch home. The Renewal By Andersen salesman seemed to be very responsive to any questions that I had. The only thing, in addition to the estimate he had given me, I thought that I had the 12 months, zero interest type arrangement. But I got a bill from the loan company for half of it so far that was due within a month, and then I haven't gotten a second bill from them. Apparently, there was some miscommunication there. But seemed to be very knowledgeable. The installation also went very well. There were two gentlemen that came out. They were both courteous and professional, were careful in the house and did a good job as far as the cleanup. I was very happy with their work.

It was a very professional experience. I liked their system. It was easy. The sales rep was professional, nice and went over everything. The installation crew was awesome, as well. The tinted window is top quality because I still have one window left in that room and I could definitely tell a difference.

We liked everything that the gentleman said when he was here so we had a special auto door installed by Renewal by Andersen. They said that it would take a little bit of time, but actually, it was even better. They did it in a timely manner and left it cleaner than when they found it. We liked the product. I was glad we chose them because they did well.

I received a call this morning hoping to set up an appointment to get a quote for new windows. Unfortunately Andrerson doesn't work that way. The sales person on the phone has to ask many questions on what other people with homes the age of mine have experienced or had to say about them. (huge sales technique) After 15 minutes still answering questions and not willing to set up an appointment I decided I was done. If they have to work that hard on selling you then 1) their prices are too high, 2) their quality is not as good as they want you to believe, or 3) their sales people don't want to waste their time if they don't feel they have enough ammunition to throw in your face if you choose another company. VERY HIGH PRESSURE SALE COMPANY.

Renewal by Andersen did 28 windows. We signed the contract in mid-June and they told us it would be an October install. It ended up being a September install and I was fine with that. We have an old house and I had told the representative when they came that I wanted the inside to be contextually accurate for the rest of the moldings. They were able to make the entire thing exactly the way the rest of the house was. I'm pretty picky about things and the crew did an absolutely fantastic job. We're very pleased. Even with the really cold weather that we've had, it's very comfortable in here.

Renewal by Andersen is a mile down the road from us. Everything was done very professionally, high quality, and good follow up. If there was a glitch, they made sure we knew because they got backed up. It was that time of year with the COVID. It was a day and a half job. And they cleaned up after themselves. You would never know they were here. That’s how good they were. They were excellent workers. They called a couple of times to see if we were satisfied and happy. And I got their address. So if there's trouble, I can go back after them. The door is high quality.

I'm very happy with Renewal by Andersen. The rep was a great guy. He was very personable and friendly. He explained everything totally including how much things would cost, when they would start, and how long it would take to finish the whole work. The installers put down plastic and carpet protectors. They covered the doorways and cleaned the whole house. They did a phenomenal job. I even called them up and recommended their crew. We got a picture window for the front of the house. I also had four windows upstairs, two in each bedroom taken out, and one sliding window put into each of the two that were taken out. I'm not happy with the price but I'm happy with the windows.

We ordered Replacement windows by Andersen to replace several old windows in our house because we appreciated the quality and the fact that all work from start to finish was within their company. The installers were very efficient and professional, answering any questions we had, and did a fabulous job installing and cleaning up. We love the windows! I would recommend them to anyone.

The reps were very polite. They explained everything to me and then asked some questions about the trim they didn't have but they were going to bring back when they brought the final window that was on backorder. They asked what style I wanted. So, they were very accommodating. I was surprised how quick they were.

Installation went okay, but since the installers left, I've had some issues that I haven't gotten around to calling Renewal by Andersen about, even though I've texted and emailed a couple of people. The bathroom window was initially created wrong, and the guy that came in to reinstall it said there's an issue with something in the mechanics. It didn't affect the window working, but it's something that should be fixed. He was going to report that and I also discussed several other issues that I've had with other things. He took the pictures and was going to report it, but he told me I needed to call him, and I haven't looked up my customer number and made the phone call. Apart from that, I would tell friends I like the windows. The one thing that really stopped my decision was the TruScene screen. I would love to have that be a normal price.

We had looked into Renewal by Andersen and we were ambivalent because we wanted to make sure we could afford it. But once we did, it was a positive experience. We had nothing but good luck and the reps were very professional and courteous. It was a very cold day. The men who installed the windows told us exactly what they were going to do and how they would do it. And it was done in such a way that it didn't open the house up to the tremendous cold outside. It went very well. I'm very pleased with the installation.

I am sick and tired of these people's spam daily, we all hate spam!!! I called them and asked why they pay spammers to send their ads over and over, I was told that they are NOT responsible for 3rd party spam. I asked if they send it for nothing in return... silence. NEVER trust a company that fills your inbox with unwanted trash over and over.... Shows desperation.

The sales rep from Renewal by Andersen was wonderful. I had a huge window installed which was a triple-pane window with a large picture window in the middle and two side wind-out windows. Then, I had an arched window replaced above the windows that they put in the first time, so I had two different experiences. For the first the installation day, the installers were super nice. It was a father-son team and when they came out, they handled everything as super efficiently as possible, especially since my house is on a downhill. So my first floor window were installed from outside and it was a story and a half high. And it's on a slant down away from the house and down from left to right. So I thought there was no way they could put a ladder up there. But they handled it and they knew what they were doing.

In 2018, replace all our Michigan ranch home casement windows. After several estimates the decision was for Renewal By Andersen (RBA) casement windows. This decision was not based on the lowest cost estimate but instead based on the highest reported reputation. RBA presented the most expensive quote. Unfortunately, our decision has proven to be an expensive mistake. Following are observations based on 4 years experiences in cold weather with RBA casement windows.

We had a complaint that we filed ‘cause our window that we paid $3,000 for had a crack in it. Now they have to make a brand new one and that can take three months. Also, trying to get ahold of them would be nice. All those prompts you get to get to someone isn't fun. But everything they did was fine. We have no problem with the people installing it or doing all that stuff. It's just that we're not happy that the windows broke.

I had a positive experience with Renewal By Andersen. I've had them install them twice for different rooms. The first one was the living room, dining room, kitchen, bathroom. The second time, which is recent, was for the three bedrooms. The installation was good. They were on time. They got them in in a real quick time. They were very cordial. They did what they had said they were going to do. They also worked with me, which helps.

We went to one of their presentations and we liked what we saw. They were fine. They did something on the outside. They said, "We're putting in new stuff there.” I asked about the spacing I could see outside and they told me how they would clear that up. They did certain things and that got closed up.

The windows are beautiful. They were expensive, but they were worth the money. It was a job well done from beginning to end. I also liked everybody that I dealt with.

I replaced all the windows in my house. It was a huge job and they started around 9:00 in the morning and finished about 6:00 in the evening, and it was a very good experience. I would recommend them highly. I would absolutely do business with them again.

It took a while to get my new front entry door. It's installed but the door panels are a different color than the rest of the door when it should have all been the same color. They never tried to rectify after I complained about it. Also, I had a leak between the door sweep and the door itself with the big rainstorm we had. The techs are supposed to come out this month. Other than that, I like the door. It's pretty solid.

When they gave me a test, they showed me how the coldness didn't come through the window at all when they used that radar kind of thing. It's 10 degrees outside and the window is warm. I really liked the guy that came out. There was no pressure whatsoever. I told him beforehand that if he would give me an ounce of pressure, he was gone. He was really cool about it and it shocked the heck out of me.

The sales guy handed off really well to the guy who came and did the measurements. Then, it got a little quiet between the measurements. When things were coming, I didn't feel I had one person to link on to. They were not supposed to be delivered until March of 2022 but they called in November and said they would be in. Scheduling was a bit of a challenge. But we finally got it taken care of. They have great products and the installers were phenomenal. They kept the site in good shape.

We had ordered our windows in July 2021. When we had them here to measure and before we ordered anything we kept asking how long would they take to come in and be installed. We were assured 100s of times that they would be installed by October. Put a HUGE deposit down for over 20 windows and 3 new doors! A couple of months went by, and they call to tell us we need to come up with $6000 to have extra scaffolding for the install! We told them that they were here 2 times prior and nothing was ever brought up about the extra cost. They sent us a change order to sign to agree to pay for it. We denied the charge and they were not happy about it.

Our experience was excellent. Their customer service is unparalleled. I've never experienced anything like it. The workers, after they installed our windows, picked up trash in our yard that wasn't even their doing and put it on the dump truck and cleaned up. They were so nice. The whole process from beginning to end was like no other I've ever been through. They're the only company right now that I could say with assurance is offering customer service. Everyone else is struggling to survive and we're having to put up as a consumer with so many excuses. I understand when companies are struggling, but they don't seem to struggle at all because they take care of their employees. They're a pleasure to work with and they really deliver customer service in the true sense of the word. Renewal By Andersen is really a gem.

I like my back patio door. My house is old, and it's definitely an upgrade. Also, the team was extremely professional. The issue that I had was more supply and demand, but given everything that's happening globally, it's not surprising. I would highly recommend Renewal by Andersen. It's a bit pricey though. I wanted to do more windows, but there was no benefit for me financially to do that because I didn't get a better price for doing more. Usually, when you're doing a big project, being able to bundle things is part of the benefit.

One picture window and one patio door = $15,000 AFTER DISCOUNT. RIDICULOUS!! This quote was given 1/15/2022, he said he would send an email to confirm the quote, which he did not do. Trying to take advantage of a single senior woman.

The windows are costly but all new windows are costly from what I find, especially in North Idaho right now. It is a huge investment because it cost 25,000 to do 10 windows, and two of those were big picture windows. But the windows are beautiful. They look really nice. If I was a person doing windows and looking online again, I'd make sure that everyone understands that you have to hire a painter to paint the wood frames that go around it. The white part that goes around the frame are done. You don't ever have to paint them. But you would have to hire a painter for the white trim. The installation guys were neat. They did really good. I did put a phone call in and asked how to get some glue off my window and the lady said she would emal them and have them get back to me. But I still have not heard back.

Everybody did what they said they were gonna do and they were pleasant to deal with. They came in, did the job and cleaned up.

I had this company out to quote on a new sliding glass door. The sales person was professional and had samples and answered most questions I had, but this company is clearly looking to relieve you of every dollar they can. After spending way too much time on irrelevant details he finally got to a price for the door, over $13,000 for a sliding glass door. Essentially the same standard door I have currently but with their "superior" materials. When I thanked the guy and said we'll think about it he relentlessly badgered me about signing up with them that same day for added savings.. When I persisted I must review with my wife he starts aggressively slashing the price. Magically, he worked it down to $7,000 and a special financing package...

One guy looked at all of our windows and showed us the different styles that Renewal by Andersen had and some of the thermal advantages of it. We originally were looking at Pella. But that night, we decided not even to take the time to look at Pella. We had Marvin Windows in the house before. They had to work around us because I have cancer. It was also at that time when COVID was bad. We set the schedule, and then we called and asked if we could delay a while because we didn't want folks in and out of the house at that time. They met our requirements and came when we rescheduled.

Initially, solicitous. A window wasn’t accurately measured. Delayed the job completion by 2 months. When correctly measured window supposed to be ready, they scheduled to come install. But, didn’t double check w/ factory. It wasn’t ready & a day of PTO wasted. Second scheduled appt for final install, and they didn’t show up. Called them, and was told I was wrong because I didn’t wait 30 min for installers (who were late). Had to get to work. Third time, after complaining to supervisors about attitude I got, and insisting they accommodate my schedule - they did. The complete installation took 4 months. Now the upper windows will slide down, and I can’t fasten the window closed. You need one person to hold the upper window in place while a second person slides the lower one in place and fastens the window. Seriously? Closing a window takes two people? With Andersen’s windows it does.

We ordered our windows & patio doors from Renewal by Andersen in August 2021 and by the contract they were going to install them by second week of December (13 weeks) but week before someone called and said “we didn’t have your orders in the truck” which was really unprofessional and dumb excuse and then she tried to explain about shortages and which was understandable if they called us 1-2 months before.

Their rep was very productive, answered our questions, was very open and gave us up-to-date information. It was cold during the installation but the techs worked quietly and they weren't back and forth. We purchased a sliding door and it exceeded our expectations. It's self-protective and it keeps the cold out. The cost is reasonable and the fact that they have a payment plan that helps is also a good thing.

Very disappointed in our Renewal by Andersen experience. Their installation was messy and unprofessional. Right off the bat, the windows did not latch properly. The first service call reported the windows were not aligned, however when they sent a 'more knowledgeable' repairman for the second service call, he said they were fine. Perhaps this foreshadowed the issues I now have this winter. Extreme frost buildup on all my second-story double-hung windows. 6/8 windows installed have frost buildup between the window and the screen. The third service call attempted to caulk and seal the windows. This did not fix the problem. The fourth service call resulted in them telling me this issue was due to the high efficiency of the windows. The frost build-up was normal.

We replaced 12 windows and the installation was real good. The two men who did it were very professional. They knew what they were doing and got it done. Also, I like the new windows a lot. I feel like I've got a new pair of glasses.

From ordering the new windows to the installation, everything has gone well. Great communication from all areas. The installer took the time to explain what he would be doing and was extremely neat and cleaned up when finished.

A great experience from start to finish. Our windows are amazing - they make a huge difference in the look and feel of our home! Our salesman and install team were professional and friendly without any pressure. The install team worked clean and efficient even with our dog following them around.

We are very happy to say that the Anderson team that came to install new doors at our home were awesome. The crew did a great job, start up to finish. The new front door is beautiful and just what we wanted. The sliding doors to our porch area really needed to be changed and even though it was a tough job, the team did a great job and the doors are beautiful. Nice job guys!!

The reps were great. They were very informative and did a good job with letting me know how much and why their door is good. Renewal by Andersen ​is six times the price, but the quality is much better than Lowe’s, Home Depot or any other place I got doors from. The other ones rotted.

I had to replace a door and two windows. The door was custom sized and it was in the basement. I needed some good windows that’s leak-proof because the basement gets cold. It was a very positive experience with the reps. They were upfront with the pricing and why they were more expensive compared to others. They gave me samples of their windows and the technology that goes behind it as well as options for a payment plan. The installation went very smoothly. The reps were well-prepared and came with the right tools. There was a problem with the door but they didn't hide the fact. They told me that there was a dent in the door, which came from the manufacturer, and they would take care of it. They reordered the piece and once it was ready, they would come back and fix it.

We had the installation in two stages. We had them do some a couple of years ago and then they came back and finished the rest of them this time. We had the same young man that came a couple of years ago this time and he's very kind, neat, and professional.

I had 65-year-old original Renewal by Andersen windows. My project manager said, "I think these are the last ones that exist." So, I kept the same style, same dimensions, and had new windows put in. I loved the salesman the first time and I wanted my same project manager Henry. I've been back to them all the time. Never in my life have I ever seen a crew like Latimer's work. No one talks or takes a smoking break. No one's dilly-dallying. Each one of them knows their job on the project and they just work.

I did the door replacement with them. The team was very friendly and they worked persistently until the job was done. They did everything in half a day. The quality of the door was good. I highly recommend Renewal because I was satisfied with the job.

We really enjoyed their rep Jeremy. He was a really nice guy and he treated us like family. But I'm still waiting for them to come out as there are a couple of things that are wrong with the window. We have some ripples and a bit of condensation. Other than that, I had a very good experience with Renewal. Their customer service is excellent. I would recommend them as long as the product gets fixed.

The salesperson who came was very good. He gave us a quote and took his time. He went above and beyond as far as helping us figure out what we needed to have done and coming to our decision. The same for the person who installed. He went above and beyond and did some extra work to help make sure it was a secure door. We're very happy with everything.

I initiated the process in September thinking that perhaps I could get windows by October or November but they said it would be December. Then, a week ago, we had our first significant snowfall. They did all the windows except the picture window over the kitchen sink. They also did all the exterior work, but the molding. They said they'd have to come back the next day. They initially said they could do the installation in one day and it wasn't possible for them to do it but it was fine. The men were polite and respectful and the workmanship was excellent. Also, I received a lot of help initially. Once the team got on site, I knew what to expect. They gave me printed material and what to prepare for and things like that. ​It was worth what I paid for.

I always felt that Andersen had quality windows. We had a very large bay window put in in two and a half days. The installers were very nice people. They were knowledgeable, clean, and very respectful of my property. And they did a lovely job. I’m perfectly happy with them. I got a lot of compliments already, even from neighbors as they go by.

Renewal by Andersen, advertise they do custom windows-I have 3 windows that needed to be custom, they said "We can't do that. They are too small of windows". After my windows came in I was told it would be another 2 1/2 months before they would be installed because I live in northern Az and they don't have enough crew here to keep up. When asked to send a crew up from Phoenix, they said "No".

I have dealt with flipping houses and building custom homes, and Renewal by Andersen was more superior than any other window company I've ever dealt with. From getting my initial sales call to measuring and the install, it was the most impressive. There was a product shortage, and they were in contact with me a couple of times a week, telling me where my order was at, which I appreciated. The cost was horribly high, but after the install and everything that they did, it was worth it. The quality is absolutely amazing. I've recommended Renewal by Andersen, and my daughter just got windows ordered from them also.

We had Renewal by Andersen install a sliding glass door, a bathroom 4 by 4 window, and then we're having five transom windows. So far, we love its quality and we're very pleased. They beat the timeline. They were sooner than we had expected, except for the transom windows, but they've communicated that. They’re only half the project finished but they did some amazing work. They blocked areas off in the house, and when they did the slider, they were here but we didn't know they were here, as well as when they left. It was perfect.

I reached out to see if Renewal by Andersen would cater to my area as I live outside of the city in a smaller town and they were able to cater it. Then I appreciated the salesman when he came out and we were able to work with him. We only committed to half the project for now and we did the basement. When we cut egress holes into the concrete foundation, the installers came in. They had to phase the thing out because two were in backorder and so they did three windows while I was at work. By the time I came back, everything was cleaned up.

Renewal by Andersen was fantastic. Their customer service is so excellent. The products are amazing. I didn't even notice the effect of the windows so much until winter came. I have a really big house, so I only heat one side of it because the windows are so good, it doesn't get below 65. Also, the front door is gorgeous. It’s stained glass with a flower in the middle. It's really very elegant. As far as the installers, they were very pleasant and wonderful.

I've seen the products of Renewal by Andersen. They're very good. I got a front door and storm door from them. It was pricey, but the quality is excellent. I'm one of those people that believes that you get what you pay for. Their representative kept me informed of what was happening. There was a delay and given all the supply chain delays these days, that was not unexpected, but they were very upfront with it. The rep knew his product and the whole system from start to finish. There were no surprises.

Everything went well with the installation. We're just waiting for the screen to be added once it comes in. Other than that, everything was good to go. They were also very professional. They let us know everything that was gonna be taking place ahead of time, so we really didn't have any questions. Everything was taken care of. They got it right the first time and we appreciate that.

We liked the reviews on Renewal by Andersen and the material we decided to go with. They were also the only one offering that. Then I had some good references and recommendations from others. The agent that we spoke with and made the contract was very good and nice. We met with him earlier in the year. He gave us time. We told him we might call back because we were sourcing. Then, we ended up calling him a few months afterwards. We put a hold on it. He was close in the area, so he came by. As to the team itself that did the installation, they were very professional. They were very courteous given the circumstances of COVID. At the same time, they were answering all questions, and were very clear about what they're doing, the documentation, and the next steps.

We had both windows and doors from Renewal by Andersen, and we've been very pleased with them. The installers were very good. They were really thorough. They were available to answer questions. They were professional.

Poor customer service and definitely lost my business. I asked them to be sure to send me a designer/estimator who is fully COVID vaccinated since we are at high risk. They refused my request and decided not to take my business. As a customer, I control the safety of my family and my home. Businesses should be keeping in mind there are so many folks who are high risk and be ready to support these individual requests accordingly. Wow, is that worth losing business?

The place where I would put the window is in the shower so it gets wet. So, I knew that I needed something that would hold up and last. The sales rep was great and not too pushy. I was only looking for one window and it was easy. Renewal by Andersen was great as well and very clean. It was no mess to clean up. It was the smoothest home project I've done, so far.

The rep did a great job. Andersen said it would take three days to get the picture and double-hung windows installed. The tech did it in three and a half. So, it went a little bit over. But they didn't get started on the first day. They did a really good job all the way around. So far, the windows look good.

Andersen replaced several windows. The installers did the job well. They cleaned up after themselves so things looked good. The windows look nice. Working with Andersen was a good experience. If we had to do it over again, we’d do it over again.

Our house is 11 yrs old. Builder used Andersen windows. Within 5 years we had seal break on 4 windows. Andersen supplied the windows under warranty, but did not cover the install since they did not install. Fine. Now 6 years later 5 more windows have failed. Andersen is refusing to replace them claiming they can tell by pictures (won't send a service rep out) that this is not a product defect and they should not have even replaced the first 4 - that was just a 'good will gesture' (right - after we had to pay $1000's to install). They do not stand behind their products. We have been told that the aluminum strip they use to separate the glass panes does not work well in extreme weather - we live in Houston. Don't buy - they won't honor the warranty.

In the house we bought, half the windows we discovered were made by Renewal by Andersen and the original windows were not. We needed to replace the original windows and found the ones that match the existing ones. Their sales rep was a nice guy. He was unvaccinated, though. We had two windows and a patio door installed and the installation was great. They did some service while they were here too on our existing windows, which was nice. Everything's great.

We built a house in 1939 and my daughter lives there now. They put Andersen Windows in there and they're good. My dad used Andersen, too. Everything went fine with Renewal by Andersen recently. They did everything they were supposed to do, except on the windows themselves, one of them. He wrote it up that it doesn't stay up where it belongs. If you open it up, it doesn't stay where you open it to.

We had our windows and sliding doors replaced last winter. The windows are beautiful and doing well. However, when we began to actually use our sliding door in the summer/spring, the handle fell off. We called customer service who mailed us out a new set of screws stating that the problem was the length of the screws, and the screws sent were too long. We were expected to place the door handle back on ourselves. It seemed pretty straightforward but when the screws were too long, we called again and were told that we were sent the wrong set of screws. This time, we were sent the same size screws as last time. And, we were told that we would have to replace our handle ourselves or arrange for a partner to do it.

It took some time for windows to be made but installation was done in timely manner and the crew were very professional and friendly. I had a bay window installed which looks great. Total of 18 windows were replaced. They all look great. Front door was installed as well, love the color and glass on the door.

It was great working with Renewal by Andersen. They let me know when they were coming out or if they were delayed. I was in the loop all the time. One of the screens didn't come in, but even if it doesn't come till spring, it'll be fine.

Jon and Angel were professional from start to finish. Windows did take longer to come in but with the issues due to COVID-19 it was understandable. This now the our second purchase will never go anywhere else for window service. Thanks again

We had two guys putting them in. Listened to us and we listened to them. They were helpful and they told me what was going on and what they were doing. They put everything on the floor, cleaned the floor, the sills and windows. They did an excellent job.

Andersen's was very persistent in contacting me after I requested a quote which I was ok with. I was never given an actual quote after we made contact since I was told the cost per window was about $2800 which would be over 80k for my house if they were no more expensive than that. There is no way in hell I'm paying $2800 for a toilet closet window. Obviously I told her, "If that is your average price per window I'm not interested." I called another company who came out and gave me a quote, uses 100% argon in their double pane and it came out to about 1300k per window for the highest quality window, security windows. I'm super disappointed in my initial contact with this company and maybe their windows are that expensive but it seems like maybe the sales lady just wanted to go home and didn't feel like talking to me.

The process was a little long just because some things were on backorder like the screen. So, I still have yet to have that put in. Otherwise, the team that they sent out was great. They did two days to do the project and I love them. They were respectful to the home and kept me abreast on everything, of what could go wrong or what was wrong with the door. They called the proper people and everything got resolved in a good time.

We are so happy we chose this product. Had 8 windows replaced. Quality of material and workmanship is remarkable. We are a totally satisfied customer of Renewal by Andersen. This experience has been smooth in every way. We would definitely recommend this product.

Renewal by Andersen had a sale. Our sales rep was great and he stayed for as long as we needed him to. The purchase was all super easy and our contacts after that always answered the phone. The installation was great. It was scheduled for three days but it only took a day and a half. It was a great experience and we love the windows.

The first salesman that came was here for a while and it was an enjoyable conversation. It was a bit lengthy but he answered all our questions. We got a fair price and in today's market, the timeline they provided was completely reasonable. The installation of our sliding porch windows was great. It didn't take that long and all the windows fit perfectly. The two guys who were here were very nice and professional. They did a perfect job and cleaned up after themselves. The quality of the windows is outstanding and the price reflects that. You get what you pay for and I'm very satisfied with them.

About 5 months ago I contracted to have several windows replaced. That seemed like a long time but I had no choice. On the date the installation was to take place I was informed that installer was taking the day off because of possible rain. And I would receive a RESCHEDULE! That has been a week with no Call! I have called twice since and told I will be contacted within 24 to 48 hours.

It was very pleasant when the salesman was here. But We had some hiccups when the guy came out and measured everything. He said that the outside trim does not come the brown you wanted. So, we're gonna have to get that painted at another time. But it was okay. Andersen made good in the end. The guys who did the installation were amazing. They were efficient and pleasant. They were communicative, before, after and during. They did a fabulous job and we love the windows.

There was an ad that came up on my iPhone offering Andersen at 40% discount. But it turned out to be a 20% discount when I signed up. The installation went very quickly and smoothly. The communication was very good. The techs got it done within a reasonable time of five hours. The only issue I have that I need to get resolved is the cost. When they submitted the paperwork, Renewal was saying 10,000. And when I signed the agreement, it was supposed to be 9,700. When I called about it, they said that they have people from the accounting department will call me. But that was last week and I still haven't heard from them.

Their rep Matt was really knowledgeable on everything and helpful in making the decision. He pointed out a lot of good points too. The installation went really well. The techs went above and beyond what I thought they would be doing. The price is too high but you get what you pay for.

We had Andersen windows when we built the house and we were well satisfied with those so we thought we'd go with Renewal by Andersen this time. We purchased seven double-hung windows and one sliding window. They gave us an idea of when they would be in. They came in and put them right in with no problem at all. The guys were very nice and did a good job.

I did my research as far as who had the best and most efficient windows for my house and went with Renewal by Andersen. They did 19 windows which was a two-day project. Their service and quality are fine. They're wrapping up the painting today and tomorrow.

We had a patio door installed but it didn't come in with the screen door. It's on backorder and I'm still waiting for it but it's no big deal. The installer was very efficient and very nice. He knew his craft and was on top of his game and he didn’t cut any corners. He was very much on task and explained a few things as he was going along. I've been burned a few times over the many years living here and this experience with Renewal by Andersen was one of those success stories. I would recommend them.

The quality of the product is very good. The installation went very smoothly. I just have a couple of items that are on backorder and they haven't been installed yet. That's the only thing left in the project.

I got sliding windows and Renewal met the timeline. The installers were efficient and they knew what they were doing. The quality of the windows is great. They do a better job with outside noises.

Renewal did good work and they were very nice to work with. The installation went fine. But, I wish there was a little bit of a grace period where I didn't have to pay right away. I saw some other ads where they did delayed payment for people.

Renewal's guys showed up, they're quick and they do everything perfectly. Everything is meticulous all the way up to the calking. The salesperson I have called while the guys were at my house and asked how the installation was going. His message said, "Let me know how things are going. I just want to make sure you're happy and everything is staying on track." And so, I called him back and said, "Yes, I couldn't be happier."

I ordered my windows back in May. I was told they would be ready the end of July or 1st of August. I was also told at that time that installation would be about an hour because "these guys know their stuff and are in and out and totally clean up afterward". They called the first of August to tell me my windows would arrive the end of August so they could set me up with delivery in in late September. I would not be home that month. So I made the appointment way into Oct to make sure I could have a first in the morning appointment which is between 7 and 9. Got a call that morning at 8:30 to say that they would be about 45 minutes late. I told them that wouldn't work for me.

The whole process was very well-organized. Renewal by Andersen had a person come to look and someone else to follow up and make sure that the measurements were accurate. Then they had someone else who followed up and monitored. Renewal told me several months ago that they were coming. But somebody should have said, "Okay, we're still scheduled." So, I wound up calling to see if they were still coming and they said they were.

This summer my wife and I decided it was time to update our front and patio doors. We did our research got estimates from a few different places ultimately decided on Renewal By Andersen. We chose this company based upon our research and our sales representative Chase. We chose our doors and paid half down to get the ball rolling. At this point we were told the doors would be built. It was explained to us that with supply chain issue it would be 12 to 20 weeks before the installation would take place. We were totally ok with the timeline and we're happy to wait for such a quality product and what we were told would be a professional installation.

I had problems with a couple of windows that were installed and they weren't the greatest quality work. I was a little more confident in the installation, material, and quality of the windows that Renewal by Andersen had, so we had them replace windows. The ones that were in there never cranked out and I had them replaced with a combination of two pictures and three crank-outs.

We liked the apps that Renewal by Andersen had. They came into our house, plugged our measurements into the app, and told us the estimate right there. It was very believable and we knew that we weren't haggling. I wasn't getting a different offer than my husband would have gotten. Everybody who came into our house followed our request to mask, which is incredibly important to me.

The windows look beautiful and are the perfect replacement for our old Eagle windows from 1992. It is clear the quality is much better, which we have always encountered with Andersen Windows. Mark ** and his crew were outstanding from the moment they called until the very end. They were prompt from the very first call to the completion of the project. He and his crew were professional, courteous, extremely neat, and diligent workers. They encountered a few issues with rotted wood and repaired the damage. We could not be more pleased and would highly recommend both Mark and Andersen Windows.

Window sizes were mis-measured, instructions to installers were inaccurate. Full size screens were ordered, half-size screens were installed. Installation was poorly done, resulting in inability to lock any window properly & easily. One technician corrected installation and locking problems on all but one window, suggested visit by manager. No mgr ever visited, 2nd technician insisted there was no problem, but problem of locking that window easily still remains. Some full size screens were provided, after multiple calls, but not all. My multiple follow up calls were not returned.

We like Renewal by Andersen's windows and we had confidence in the person that we worked with. The installers were exceptional too. We had four windows installed and they're excellent. We have four others that we had installed previously so most of the windows in my house now have been upgraded and replaced. The house is about 30 years old and Renewal by Andersen windows last at least that long.

After purchasing a disappointing product by another window company that was unable to be corrected by the installers/manufacturers, I contacted RbAndersen. I was only seeking another opinion/estimate but after the salesperson gave an impressive review of their product and process of installation, I went no further in seeking opinions. It is obvious that they have a superior product compared to other replacement vinyl windows. They also have responsive employees who take pride in their work. I had a concern about whether the rotten window sill could be replaced and they replaced it professionally and to specifications even my late father (perfectionist woodworker) would have praised.

Communications/customer relations after the purchase contract was signed have been virtually non-existent unless initiated by me. One installed door was inspected on August 19. 2021 and supposedly a replacement was ordered but there has been ZERO confirmation that the replacement was actually ordered and no estimated or actual delivery provided as of November 19, 2021. Contacted Corporate Homeowner Resolution but they have not bothered to follow-up on status of the project despite two contacts initiated by me.

Renewal by Andersen has very good windows and good service so far. They did what they said they were gonna do and it was exactly what we wanted. They did 10 windows in two days. We have a small problem with the slider but they’ll come back on November 9th and possibly put a slider in and the screen. Those are the only two issues and they’re trying to work through them.

We started our Renewal by Andersen project in June 2021. We have received quotes from Pella, Marvin, and Renewal by Andersen. Having had a terrible experience with a previous remodeling project involving subcontractors, we specifically went with Renewal by Andersen at a higher price point because the salesperson (Justin Z.) assured my wife and me that Renewal by Andersen did not use subcontractors. Relying on the salesperson’s representations, we executed the contract with the understanding that the windows and sliding doors would be manufactured and installed this fall.

I like the frames that were around the glass that Renewal by Andersen had. They were composite frames and they were much smaller in size. I didn't care for the fiberglass or the plastic frames that other manufacturers are using right now. My sales rep knew his job and had great customer service. I was also impressed with the two individuals who came for the installation. I liked that Renewal by Andersen took great care in protecting the inside of the house. I also liked the uniforms that the gentlemen were wearing, very professional and clean. So many people that have been in and out of my house here during different projects come in with shorts and T-shirts. That's very unprofessional. I like that Renewal by Andersen has a much higher standard.

My windows looked okay but they were old and the screens weren't working very well anymore. I was sick and tired of them. For as long as I'm here in this house, it was a good idea to have new windows. All the people from Andersen that came out were good. We've only had our new windows for four weeks and so far, they're working. They seem to be of good quality and I am happy with them. The only thing was I was originally told we would have the windows at a certain date but it ended up being at least eight weeks later.

I used Renewal by Andersen previously and this time, I got replacement windows from them. They double checked which windows they were going to replace. They showed me how to tilt in the windows in case they were different than the other ones that I have. Then they checked on it when everything was finished, window by window to see if everything was done the way I wanted it.

Going through the process of window replacement with Renewal by Andersen was wonderful. It took one day and I was just amazed at that. They also offered advice. The building was built in 1910 and we had the original windows with the original frames. It was a great day. The next thing that came by was the guy who came in and stained the window to our specifications. It's really beautiful.

We bought five double-hung windows from Renewal by Andersen. The rep I worked with was great and wonderful. It was not a pressure sale. He came in, took a look at what we were interested in replacing, showed us the product, explained what the timeline might be. We didn't make a decision right on the spot. He said when we were ready just to let him know. I was very confident that he knew what he was talking about. The installation went really well. They showed up in the morning. The lead person introduced me to his crew. He asked me to show him where the units were going in. He took it from there. They worked away. It took the whole day. He thought they would get done a little earlier in the afternoon, but it was late afternoon when they finally finished. The job they did was just beautiful. The windows are not inexpensive, but they are worth every penny. They're just really in a class above everything else in terms of windows.

Although they promise a great experience in buying their replacement windows, my ongoing event is being nothing but a disaster! After placing an order with deposit 6 months ago, the work has been scheduled 4 times...and cancelled 4 times before performance, with no clear explanation other than "backlog"! I am still waiting for any information and my telephone calls, e-mails and letters are being ignored with no reply. I have also suggested a refund but have not heard and must now consider whatever future action I can take.

Originally, I didn't want to go back to Andersen 'cause the windows I replaced were Andersen and they were all rotted out in 20 years, no coverage, nothing. But I was forced because the people that I hired to do the job said they couldn't get the windows after about seven months. They were going to use a different brand, which seems to work out pretty well for the people in my neighborhood. The installation crew was very nice. They worked as a good team and they did a very good job.

I made an appointment with Andersen for this past Thursday—one hour before our appointment it got canceled by them. I called to reschedule and was told it would be another 2 weeks before someone would be able to come. SO FRUSTRATING. Was offered $150 for my inconvenience—such a disappointment! I had already waited two weeks for the first appointment. I will find another company that deserves my business.

We needed a new door installed and signed the original contract on June 16, 2021. We are being charged nearly 9k for one French door. The advertising stated that there was a 40% discount but I do not see it reflected on the papers. We had a metal roof installed on the entire house for 15k and this is nearly as much. A team finally came to install the door on September 17, 2021 but the locking mechanism does not work and the door functions poorly all around. They sent someone out to check it and they said they are going to fix it. Still waiting, now October 11.

Renewal by Andersen had been recommended by a friend and we liked the guy who came out from Andersen. We purchased all storm windows for the house. My experience with their rep was good.

This experience was a total nightmare. Started with a sales pitch that was all lies. I am now into week 5 of installation that was to take 1 & 1/2 days and still not complete. Sloppy & unprofessional workmanship. Totally regret choosing this company!!

Most of the companies I called didn't want to do one window, which was all I had. Renewal by Andersen did. They were also one of the few that do it without removing any siding from the house. That was a huge plus for me. I paid $2,500 for one window. That was a lot of money and it hurt me. But I did it anyway because I can't physically do it anymore. I installed the original ones in ‘96. This one just broke so I had to get it replaced. I called Renewal by Andersen on the 9th of June and the window was installed on the 28th of September. The window was very nice and I liked the look of it. They did a beautiful job.

Our house is 32 years old and we had Andersen Windows in there. They weren't the renewable ones so some of the wood started to show damage. We decided to put all new windows in and Renewal by Andersen did the job. Everything went just well and we had a good crew here. I'm very happy with the windows and I would recommend Renewal by Andersen to anybody if they are going to replace windows.

The timeframe from when we made our order until technicians were able to come for the installation took a while because of COVID. The door came in damaged so they had to order another one. The timeframe was a little bit longer than I thought it was going to be but not as long as we were originally told. Renewal by Andersen was very quick the first time around. But the interior work was not as good as I would have expected. They sent a second guy and he was really good. He fixed everything perfectly so I'm very happy with the end product. All in all, things worked out pretty well.

Renewal by Andersen seemed like a better choice to go with than somebody I didn't know anything about. I've been seeing their advertisements forever and I liked the company's size and reputation. It happened that I needed something done and I'm glad that I did that with them. My sales rep was really fabulous and she explained everything clearly and precisely. We went over several different options on things.

We used Renewal by Andersen before in our house and they were the best contractor we ever had. We like their service. They are so neat and they do what they say. They come and measure the stuff and they have a great process. It's very coordinated and nicely done. When they leave, everything is perfect. The last job we had them do was for one window in the kitchen. Before that, we had a bunch of windows done. If we have any windows to get done in the future, Renewal by Andersen would be the first we would call. The windows have been terrific. The other ones that we had done years ago are operating and taking a test of time. I would recommend Renewal by Andersen to anybody.

Working with Renewal by Andersen was simple and easy. Our rep was easy to talk with and he was honest about the product. He gave us the information we were looking for and was knowledgeable about what he was selling. The people who came in for the installation were very professional. Our windows are of nice quality and we love them. We had a great experience.

Renewal by Andersen came to me, gave me a quote within 10 minutes, and did everything. The windows were really expensive. But the process was easy and hassle-free. The windows are in and they look to be of good quality. They are sun-proof and you can take them out and wash them. The installers were a bunch of nice people. Everyone had a job and they were seamless. They left no mess. The only thing is I've been trying to get Andersen to give me an itemized invoice and I can't get them to do that.

I liked the speed at which Renewal by Andersen could get things done and the warranty. They replaced a door and eight windows. The timeframe was going to be within a month and a half, but it took longer due to some other issues. Nonetheless, I'm happy with the product. They're not leaking.

The timeline they provided was a short period of time considering the pandemic and they kept the timeline. The installer got the installation done in a day that they said they would. It was perfect and he cleaned up everything.

Work recently completed included installing 9 Andersen windows. The finished product install looks great! More importantly, the team they hired to install the windows also had to repair the damage & rot under a double-window unit. The attention to detail by the team & their craft knowledge to make the extensive repairs made all the difference to keeping the project on track, excellent repairs, & attention to detail, down to patching a small area in another room without being asked to do so. We 100% recommend Andersen windows & the installation team. Yes, the windows are expensive. We ordered in March 2021, installation was September 2021 with the delay due to our jobs, not due to Andersen, they were ready to do the install in May 2021.

Highly recommend this install team. Bill the crew boss was extremely knowledgeable and managed the process flawlessly. The remaining members of the crew were equally skilled and professional. Site was completely covered at the start and spotless when they left. Great experience.

The windows are beautiful. Install looks great. Wife said installers were courteous and even wore shoe covers in the house, so I’m glad there were no issues there. Kevin, sales guy, was thorough and knowledgeable and did a great job breaking down the competitive advantage of his products. I had another company out here to that quoted slightly cheaper, but I still went with RBA by Mr. **. He also did a great job tailoring the product to suit my primary concern. Took months to get the install done. Wish the turnaround was quicker, but I’m sure that can be attributed to the pandemic. They sent me a change request on my contract which I totally misinterpreted, and I thought they installed the wrong windows. Turns out they didn’t. Product delivered was as promised but, barring my own miscalculation, the change language could have been clearer. Otherwise, I had zero issues, and Looking forward to see how the install and products hold up.

We called Renewal by Andersen and made an appointment. The salesperson came out and was on time, very friendly and cordial. After that, the measurer came out and did an excellent job. Both the salesperson and the measurer did a very thorough job. After that, it went to the manufacturer. We were called when the windows were ready for installation and we were given a choice of when we wanted them installed. We chose to wait. It was during the pandemic, and we have two children who are at high risk. They held our windows in storage for a year for us and never flinched. They were cooperative whenever we talked with them, and they said, “No problem. We'll do it when you are ready.” The installation, when we finally decided on it, went very smooth, and the people were very careful. We were completely pleased with how it all went. I would recommend them.

The original windows in the house were Andersen. Considering the house is over 40 years old and we still had the original windows, we wanted to stick with Andersen. The original set had lasted for such a long time. We had sliders installed and there were also glass sliding doors. We loved Josh, our consultant. He was super nice, helpful, and knowledgeable. Also, all of our interactions with the installation team were very positive. There were a couple of issues they came out and fixed for us. The cost is high but we are planning on never having to do this again in our lifetime.

Where are the weatherstrips?! Is there a worldwide shortage? What else could explain a 90 day radio-silence from Renewal by Andersen? It’s been 2 hurricanes and a tropical storm—going on two since I’ve seen the install crew or heard from them. I knew this wasn’t going to end well when they (the installers) showed up 4 hours past the schedule timeframe. To blame it on the “much bigger project” you did before arriving late is one thing but to rush my 3-window and a door and disappear for 3 months is beyond unprofessional. It’s crooked. Every time I call they just say the same thing, “waiting on the weatherstripping, we’ll call you when we have an update“. Well here’s an update for you…I should have gone with Pella Windows.

If you have shutters, they will have to come down. Wish I knew that to begin with. Installation was very poor. They did not tent the rooms until the 2nd day, I insisted. There were flaws in the product, but they still installed it. I have to wait for new pieces to be made at the factory, but they don't have any idea how long that will be. The windows are awesome, and do keep the heat out.

There needed to be more time put in place for the installation. They came at around 10:00 and went till 7:00 at night and it was a little rushed at the end. Also, the caulking was not the best. I noticed quite a few gaps. I ended up contacting the guy who installed and he came back and addressed them. But later, I still saw more gaps. Luckily, he left behind the tube of caulk and I went back and did my best to fill those gaps. It's not ideal, though. But the installation was good, overall, and the windows are excellent. I have more windows to do in the future and I would consider Renewal.

From the appraisal to the finish of the project everyone was very professional. There were very few questions and those that we did have were answered completely. The project went as scheduled. Everyone showed up at the scheduled time. Work was completed without problems and when we got home you would have never known that the door was put in except for the new door being in place. Very neat and clean. We are extremely happy with this project.

Our new window is huge, which is nice, and a lot of air is coming through. The birds smack into them every once in a while, but we're getting over that. The only thing that is not quite good is it's hard to slide because there's nothing really square to grab on to. There are rounded edges, so it's kind of occlude. It's doable, but it's not simple.

I was quoted $78,000 for sliding glass door replacement. Went to a certified Andersen door company not Andersen Renewal and the doors were 10,000 for the whole remodel. I got a quote from a local distributor of Andersen doors original and the total cost for my project was $10,000. Andersen Renewal representative quoted me 78,000 for the same exact doors to be replaced.

I deal with Andersen all the time. As far as windows and doors, it’d be Andersen. I've purchased nine double-hung windows and we also got a sliding door. They just put that in. They got a nice metal that makes the door easy to slide and glide. Also, the installers showed us how to clean the windows. I just slide them down and I can clean the inside and outside really easy, which is what I like about them.

It's a lot of money but Vince, the salesperson, was able to talk to us about why it's worth it. He did a really good job of that. But the main reason that we chose Renewal by Andersen is that we had a lot of confidence that whoever Renewal would send out to the house would be fabulous. And the team that was sent out to us was excellent. Also, the new windows make our living space significantly nicer to live in. We're in a little split-level house and I had no idea how big of a difference the new windows would make. They're much more open because of the way they're designed and the airflow is wonderful. I'm really happy about it.

The sales rep from Renewal was very good at providing his pitch. But it was very difficult to figure out if he had applied the coupons because he did them in a different way. Also, we knew what the total cost was but we didn't see a breakdown. It was just a total package. The cost was significantly more than we planned to spend, but we felt the quality was worth it.

I was originally going to do two windows but it turned out quite expensive. I decided to go with a bay window and I thought Renewal by Andersen would give me a hard time and try to talk me out of it but they didn't. I got exactly what I wanted. Whenever the installers told us they were gonna do it, it was done. There were no delays, pushbacks, or cancellations. I'm very happy with the way the window looks. I like it.

The reps were all wonderful. The installers came when they said they were going to come. They put everything in and cleaned everything up. Everything went perfectly. We love the new windows we got. We're very happy with Renewal by Andersen. They said what they were gonna do and they did what they said.

The sales rep that came out was exceptional. She is super knowledgeable and helped guide us towards what we should get. As a consumer, I don't really understand all of the lingo and stuff but she really helped us come to a decision that we felt good about. However, there was some minor damage to our interior walls and things which isn't totally unexpected but wasn't really disclosed. The crew left some tape up so that the stainer could get at the window. But then when we removed the tape, we saw that there was caulk smeared on the wall and several things in the wall. It would have been nice to have that pointed out.

I wanted something done. I kept calling Renewal by Andersen and nobody called me back. It took a month before the people even came to my house. Renewal's communication is really bad. Otherwise, the service was good.

This is Leroy ** of ** in Middleburg. When I purchased the new top-of-the-line Exterior Sliding glass patio door, I specially told you about the leaks and that the threshold was lower in the Middle. I told you, whatever you guys do, make sure it doesn’t leak. You even Put into the contract an extra threshold board. It was installed May 17, 2021. Well, yesterday I checked after the Thunderstorm and the carpet was wet. I talked to Montreal ** and she had a roofer come out and caulk a couple of spots! I paid you $7500 for an exterior type sliding glass door that didn’t leak!, And the new door leaks! I am not happy. Please pass this up to the owner that I expected top notch product and installation! I paid for the new threshold lumber, and I paid for a top-notch product, and excellent installation! I am not happy! **

I had worked with Renewal by Andersen before and had a good experience. I recently purchased 18 windows. They met the timeline. The manufacturer until the windows could be installed was about eight weeks, and then the actual installation was over the course of three days. The installation team did the job well, stayed late, and cleaned up after themselves. We're really happy with the windows. The experience was smooth from start to finish and highly professional. It's just that the price is very high. But I would definitely recommend them. If people wanted to spend that money then it's worth going with them.

I saw a TV commercial where Renewal by Andersen was offering discounts. That prompted me to call because at the time, my wife and I were in the market to get a new door. We purchased a front door and a sliding glass patio door. The salesperson was excellent. We were convinced to do Renewal by Andersen because he was very straightforward and offered tons of options. The professionalism showed by the salesperson was unmatched by the competition. The timeline was reasonable and expected and industry standard. We understood that they don't carry those in inventory necessarily.

The salesman, Dominic, did a good job when he came and explained things to us so we decided to just go with Andersen. Then, the installers who came out were courteous and did what they needed to do. We had double-hung windows installed and so far, we have no more drafts.

The installers were very respectful of my property and they cleaned up really well. I had 11 windows and a slider installed and the quality is excellent. I have one little issue with the slider, but they're coming back to fix that. Renewal by Andersen was worth the money. I've only had them in for about a month and I can already tell the difference from the heat.

We liked the people that came out to meet with us about the project. The rep that we spoke with was really good. We had some external French doors installed. The installers did a really good job. We like the quality of the doors. Overall, Renewal by Andersen was really professional and they gave us what we needed. They gave good service and responses.

The timeline for the replacement of my windows was excellent. Because of the pandemic, I thought it would take much longer. I was surprised. The quality of the windows I got is as good as any other. There were several Andersen windows in my house that were in perfect condition and this house was built in 1964.

The first time that the sales rep came out, he was extremely knowledgeable and he did a lot of showing us what was going to happen. It made us feel comfortable. I've been impressed with Andersen. But in the last window installment, which was a kitchen window, the installers used a lot of cardboard wedges rather than putting down a two by four or a one by eight. Then they packed it with the foam and stuff. I didn't think anything of it but the people that are doing the construction in the kitchen said that was a cheap way to get out of using additional wood. But other than that, the installers were efficient and clean.

The salesperson was nice. I ended up going with the double hung window. The installation went very good. But the installers didn't realize that I needed to have the safety catches. They're always added on. So the lead man stayed and put them all in at the end. A couple of the safety catches didn't work properly. The person they sent out got waylaid by one of our maintenance men. For no reason, he stopped Renewal's tech coming in and told him he had no business of the fact that the board, who had approved it, didn't like the windows, and I was going to have to make changes. So the Renewal's tech believed him even though I said, "That's strange. How come I don't know about it?" The tech went back to Renewal and told them about this. But nobody contacted me and I had to contact the office.

I set up an appointment, and the rep came in and gave a sales presentation about the product. I spent about two hours with him. The installers that came did an excellent job. I'm enjoying the windows.

The sales rep was nice and personable. I liked the installation team. They did a real fine job of not tearing up the aluminum siding and taking out of the old windows and putting in the new windows and the trim-work and clean up. The installation took two days. I had six door walls and two doors had half-moons on the top, and then there were 16 windows. The price was really steep. I wish the price would have come down quite a bit.

The installation was absolutely wonderful. They installed a total of 6 sets of windows, and some of them were complex. Like one was a bay window with three major parts. So, it was a big job and it took from 7:00 in the morning till roughly 9 o'clock at night to do the installation. The group did a great job. The windows are wonderful and I'm quite happy.

I replaced all the windows of the house and two patio doors. I was really happy with the team that came over and gave me a quote, as well as with the installers. The installers seem very well-trained. They respected my neighbors and I was happy with how they treated the house. But they're not done with the job. There were two windows that were wrong and there's another repair that they need to come out for. They're going to finish the job in mid-September so there's a huge gap there. But I really like what they have installed.

I really wish I had gone with somebody else. I had nothing but grief with Andersen. I waited months and months to get the windows, and then when they put them in, they’re the wrong windows. I'm in a condominium and all the windows need to match. The salesman apparently ordered the wrong thing. I had to be outside because my building is the age where they were worried about lead paint. They did a lead paint test, and there's no lead paint, but I had to leave my apartment and they strung up plastic sheeting. My apartment is on the top floor, so I couldn't see that it was the wrong window. But my association complained.

The lady that I talked to at Renewal by Andersen to make the appointment was funny and understanding. I told her I didn’t want to pay all at once. I wanted to make a down payment first and then deal with the other payment 30 days from now. She was more than delighted to do that. The guys who came out did the windows. They were very professional. They had their masks on and I explained to them that they couldn't come in without their mask. They were all agreeable. While they were doing the work, they took pictures and showed me what they were doing. The sealer that they put inside of the windows was agreeable. I liked what they were saying and doing.