Regency Total Warranty Reviews
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About Regency Total Warranty
Regency Total Warranty offers two home warranty plans that cover the repairs and replacements of home systems and appliances. Plans start at $39.99 per month with a discounted rate if you pay upfront for one year. Claims can be filed online or by phone 24/7, with technicians typically dispatched within 48 hours of claim submission. Regency Total Warranty serves all 50 U.S. states.
Visit regencytotalwarranty.com- Available nationwide
- Two plan options
- Optional add-on coverage
- Some water heater coverage exclusions
Regency Total Warranty Reviews
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- 4,968,218 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 16, 2025
I have used them twice since taking out my policy and both times I was told that they could not find technicians for me. The first time was my garage door and we had to wait days before they found me someone. This time it was a clog in my sewer line and immediately after filing the claim I again was told they could not find a technician. I am very disappointed with Regency Total Warranty.
Thank you for sharing your experience. We deeply apologize for the inconvenience you faced with securing timely assistance for your service requests. It's concerning to hear about these delays, and your disappointment is understandable. Please know that finding quality technicians swiftly is a priority for us, and we're taking your feedback seriously to prevent this from happening in the future. If you haven’t yet connected with our customer service team for further assistance, we encourage you to reach out, as we are keen to ensure your issues are addressed promptly and appropriately. Thank you again for bringing this to our attention. Your feedback is instrumental in our efforts to improve.
Reviewed June 16, 2025
I had many questions the day I was looking in to purchasing my policy and each time I called their customer support they were incredible. Helped me through the purchase process and explained and answered every question I had.
Thank you for sharing your fantastic experience with our customer support team! We're delighted to hear that they exceeded your expectations by answering all your questions and assisting you effectively throughout the process of purchasing your policy. It's always our goal to make acquisitions as smooth and knowledgeable as possible for you. If there's anything else you need or any feedback you'd like to share in the future, please don't hesitate to reach out. We're here to help and always appreciate your input!
Reviewed June 16, 2025
When Alex called, my service experience completely changed after I had already struck a brick wall because there was no one there to complete the task. He took customer satisfaction to a new level for me. One day later, everything was entirely mended. Alex was extremely timely, pleasant, and concerned about my needs. Thanks, Alex. You make Regency Total Warranty shine.
Thank you for sharing your delightful experience with us! We're overjoyed to hear about the exceptional service provided by Alex from our team at Regency Total Warranty. His commitment to customer satisfaction is indeed exemplary and we're thrilled to know he was able to swiftly resolve your service challenge to your full satisfaction. Your kind words emphasize the importance we place on caring for our customers. We very much appreciate your feedback and look forward to serving you in the future. Should you need any assistance or have further feedback, don't hesitate to reach out.
Reviewed June 15, 2025
I have left AHS because their plans aren't as equally to value. I am a new customer and I found Regency Total Warranty home protection plan good price for a great value. Best plan that I have ever found. I would recommend them my friends and family. Good deal all around.
Thank you for choosing Regency Total Warranty! We're delighted to hear that our plan stands out as the best value for you. Knowing you'd recommend us to your friends and family truly warms our hearts, and we promise to continue providing exceptional service and great deals. Should you ever need assistance, feel free to reach out. Welcome to our community!
Reviewed June 15, 2025
Even worse, the salesperson told me that major appliances like my refrigerator were covered, but when it came time to use the service, I discovered all these exceptions hidden in the fine print, and I had to pay out of pocket to have my refrigerator fixed, while Regency Total Warranty dismissed it. They are quick to take your money but vanish when you need them.
We apologize for the disappointment and inconvenience you've experienced with your coverage. It is concerning to hear about the misunderstandings regarding your refrigerator repair claim and we sincerely regret not meeting your expectations. We aim to provide reliable service, and we would appreciate the chance to resolve this for you. To better understand and address your issue, please reach out to our support team. We're here to assist you further and ensure your experiences align with our commitment to customer care. Thank you for bringing this matter to our attention, and we appreciate your feedback.
Reviewed June 15, 2025
I signed up with Regency Total Warranty expecting peace of mind, but all I got only stress and disappointment. When my washer stopped working, they sent out a technician who barely looked at it. I was eventually informed that the issue was not covered after waiting for several days with no communication. A categorical refusal with no genuine justification. If you do not like being scammed and dumped when it counts most, stay away from this company.
We truly apologize for the distress and frustration you've faced regarding your warranty determined with Regency Total Warranty. It's concerning to hear about the challenges experienced with coverage and lack of timely communication when services were needed. Providing dependable coverage and support is our aim, and it's apparent we have not met those expectations here, which we deeply regret. To address this further and seek a resolution for your situation, we encourage you to contact our support team directly. Your feedback helps us improve, and we value the chance to rectify this matter with diligence and care.
Reviewed June 14, 2025
We feel that salesman Max ** was deceptive when selling us the Regency policy. He agreed with us that a week was way too long to wait for a refrigerator repair. Made us think Regency would be better, NOT. I tried to make a claim online, but couldn’t figure out how to make a claim so when we called, we spoke with a very glum employee and told him we were having trouble with our refrigerator and we followed his instructions. One being we would give the $85 copayment to the person who came out.. a very unprofessional. Individual showed up a week later and then put me off another night because the job he had had gone for too long.. very unprofessional and would only give me his first name when I wrote him the check for the claim payment and he didn’t even know the company that Regency claimed he was from.
I had to follow up to get further information and come to find out. Regency was not going to pay for the repair of the refrigerator. They were only gonna pay $175. I had to follow up with the unprofessional person to get a quote and they were gonna charge us almost $700 for the repair. I wasn’t gonna have that guy back in my house anyway so it didn’t really matter.. (from my research I could tell he was charging us $300 for a $27.99 part).
At this point we canceled our policy and my husband talked to a Mr. K who told us two weeks ago. He was gonna send us $490 refunding our policy along with possibly the $175 that was already approved for the refrigerator repair. We hadn’t received no word so we followed up and Mr. K changed his tune and said we were only gonna get $425 as a refund because there’s a $75 cancellation fee. His arithmetic was off and we are so done with them and we tell everyone do not use them because they’re fraudulent. Another note is that with the bad service we went back to Max who sold us the service and he could not care less so he doesn’t believe in nor care about or know about what he’s selling..
We sincerely apologize for the negative experience you had with our service. It is concerning to hear about the challenges and confusion you’ve encountered both in processing your claim and in resolving the issues with your refrigerator repair. It is disappointing that the service did not meet the standards we strive to uphold, particularly concerning timely assistance, clarity in our terms, and professionalism from those assisting. Please know we are committed to promptly addressing and rectifying matters like this. We encourage you to contact our dedicated support team following up on your refund and clarifying any remaining concerns. Thank you for bringing these issues to our attention. We aim to restore your confidence in our services and address your feedback constructively.
Reviewed June 13, 2025
My stove got fixed in less than 72 hours after I filed a complaint. The agent was super supportive the whole time. The customer service went above and beyond what I usually expect. I would recommend them to my friends and family.
Thank you for sharing your fantastic experience! We're delighted to hear that your stove issue was resolved swiftly and that our customer service team exceeded your expectations. Knowing you'd gladly recommend us to your friends and family truly warms our hearts. We are committed to providing reliable and satisfied service every time. If you ever need further assistance, feel free to let us know. Thank you for your trust and recommendation!
Reviewed June 12, 2025
When it comes to the company's policies, it appears that there are many limitations. I am beginning to wonder what you cover particularly. I have experienced a number of plumbing problems, such as leaks. According to what I have been told, my kitchen sink's line leak is a fixture issue. There is a leak in my faucet's line. I paid the service fee for someone to come out without fixing anything. I am completely dissatisfied with the services you offer.
We truly apologize for the inconvenience and disappointments you're facing with your plumbing issues. It's concerning to hear about the inadequate support and resolution you've encountered, particularly after paying a fee without a satisfactory outcome. Your feedback is important, and I assure you we're committed to addressing this situation to prevent it from happening in the future. Please feel free to contact our customer service team so we can further investigate this matter and find an appropriate solution for you. Thank you for bringing this to our attention.
Reviewed June 11, 2025
The electrician arrived late and was not able to address the matter right away. We have to hire another electrician because the problem is severe. After a week, our claim was eventually processed. I would suggest them to use professional and efficient contractors.
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the electrician's punctuality and efficiency. Ensuring our contractors provide timely and professional service is a priority for us, and we regret that we fell short of that standard in this instance. We are pleased your claim was eventually processed, but we understand the inconvenience this situation posed. Your feedback is invaluable, and we will use it to improve our contractor selections moving forward. Should you have any more concerns or require further assistance, please don't hesitate to reach out.
Reviewed June 10, 2025
We have recently changed our home warranty to Regency Total Warranty because of their coverage area and the protection plan prices. Elliot explained the whole coverage plan details and repeatedly answered all the questions. Last week I had an issue with my stove ignition and the claim went super fast and handled accurately.
Thank you for sharing your fantastic experience with Regency Total Warranty! We're delighted to hear that Elliot was able to clearly explain our coverage options, addressing all your questions with precision. It's wonderful to know that your claim for your stove ignition was processed swiftly and handled with accuracy. Ensuring a smooth and efficient claims experience is one of our top priorities. If you ever need further assistance or have additional feedback, please don't hesitate to reach out. We're thrilled to have you in our coverage network and look forward to continuously meeting your needs.
Reviewed June 10, 2025
The service contractor who came out to fix the air condition outer unit wasn’t the best. He just talked on the phone majority of the time and after few hours he told us he would be back to fix it but I did not hear from him for a few days. He never informed us about the situation. After few days we called them again and he came back and fixed it. The air condition is cooling fine now.
We appreciate you taking the time to share your experience with us. We're sorry to hear about the inconvenience with the service contractor's communication and tardiness, which doesn’t align with the standards we aim to uphold. We're relieved to know that, ultimately, your air conditioning unit is functioning well. Your feedback is important and will help us ensure our contractors consistently deliver timely and reliable services. If there's anything more we can help with, please feel free to contact us.
Reviewed June 9, 2025
This warranty is total crap. My AC quit working due to the fan motor burning out, and they refused to cover anything or provide any assistance because the coolant was low. I just bought my place three months ago and purchased this warranty to cover any surprises, and the surprise was that the warranty is useless. Makes me wish I had never given them any business.
We sincerely apologize for the frustration and inconvenience you've faced with your warranty coverage. It seems the issue was not resolved as expected, which can indeed be aggravating in such situations. Our intention is to support our customers fully, and we regret not meeting that standard this time. To help address your concerns effectively and ensure your warranty aligns with your security needs, please contact our support team. We're determined to clarify your coverage options and assist you through any misunderstandings promptly. Thank you for bringing this matter to our attention, and we value the opportunity to make amends.
Reviewed June 9, 2025
The service contractors did an excellent job fixing the washer, proving great commitment and professionalism throughout the process. The experience has been excellent and we would gladly recommend their services to our friends and family.
Thank you for sharing your delightful experience with us! We're so pleased to hear about your excellent service and are thrilled the dedication and professionalism shown by the contractors met your expectations. Knowing you're eager to recommend our services to your friends and family reaffirms our commitment to excellence and satisfaction. We're grateful for your support and trust, and ensure we're always here should you require assistance in the future.
Reviewed June 9, 2025
Alex gave me a thorough explanation of the Regency coverage plan, which is excellent. It covers nearly all appliances as well as plumbing and electrical work. The coverage plan's ability to protect our pool is the most amazing feature. I am looking forward to the upcoming claim procedure.
Thank you for sharing your positive experience with us! We're thrilled that Alex provided you with a thorough understanding of our Regency coverage plan. It's wonderful to hear you appreciate the extensive coverage, including protection for your appliances, plumbing, electrical work, and pool. Your excitement about initiating the claim process reflects your confidence in our services. If you have any questions or need any support, please feel free to reach out. We're delighted to have you on board and look forward to delivering top-notch service. Thank you for choosing Regency!
Reviewed June 8, 2025
Sales rep did a good job explaining the plan and provided the coverage information quickly. This plan had several features that my two previous home warranty plans did not have. Was pleased to the the coverage in writing when the emailed policy showed up.
Reviewed June 8, 2025
I’ve had Regency Total Home Warranty for just a few months and have already filed two claims — one for my clothes dryer and another for the ice maker in my refrigerator. In both cases, the only response I received was an email saying technicians are “backed up” and that I should find my own technician. Why am I paying for a home warranty if I’m expected to do all the work myself?
Their technician network is apparently useless, and there’s been zero follow-up. I had to call Sears myself, who charges $125 just to diagnose the issue — something Regency should have arranged and covered. This defeats the entire purpose of having a warranty. I bought this plan to avoid stress and unexpected costs — not to handle everything myself while still paying them. Do yourself a favor and avoid Regency. You’ll end up doing all the legwork, and they’ll take your money for nothing in return.
Thank you for sharing your experience with us, and we apologize for the lack of support you've faced. It's concerning to hear about the issues you've had with our network of technicians and the unexpected costs you've incurred. Your situation doesn't align with the standard of service we strive to provide. Please reach out to our customer service team at your earliest convenience. We are committed to addressing this matter promptly and ensuring your needs are met. Your feedback is crucial for us to make necessary improvements, and we appreciate you bringing this to our attention.
Reviewed June 8, 2025
Because of the short period of time I have just enrolled, I will give a tentative five rating. They have abundant coverage for many different appliances, which as seniors are very helpful and cost savings. Hopefully the future will show that we have a wonderful experience with this new company.
Thank you for taking the time to share your feedback with us! We are delighted to hear that you find our coverage appealing, particularly in terms of helping seniors save on costs. Creating a worry-free experience is one of our top priorities, and we are excited to have you on board. Should you have any inquiries or require assistance in the future, please feel free to reach out. We look forward to helping make your journey with us an outstanding one. Welcome to the community!
Reviewed June 8, 2025
I just signed up with Regency Total Warranty. My representative, Max, was outstanding!!! Max was knowledgeable, professional, and courteous. Max answered all my questions, gave me options and suggestions to save me money. I plan on being a long term customer!!! Greg
Thank you so much for sharing your wonderful experience with Regency Total Warranty! We're thrilled to hear that Max provided outstanding service, answering all your questions and offering cost-saving suggestions. Your happiness excites us, and we’re committed to making your long-term journey as a customer as positive as possible. If you ever need assistance or have further inquiries, please don’t hesitate to reach out. Welcome aboard, Greg!
Reviewed June 6, 2025
Excellent onboarding experience! Chris was very knowledgeable and made the experience enjoyable - I was referred by a friend who had just purchased a warranty and I hope the experience that my daughter/Son in law have is great as this was a gift to them and our grand kids.
Thank you for sharing your uplifting experience! We’re thrilled to hear that Chris made your onboarding process enjoyable and satisfying, and appreciate the referral from your friend. We are optimistic that your daughter and son-in-law will find just as much value and satisfaction from the service, ensuring a great experience for your entire family. If there's anything more we can do for you or them, please feel free to reach out. Welcome, and enjoy your peace of mind!
Reviewed June 6, 2025
I wasn’t sure which home warranty to use but after talking with Alex, Regency was definitely the right choice. Alex was very knowledgeable and professional in assisting me with getting going with our service home warranty subscription. I definitely appreciated his help in enrolling with Regency.
Reviewed June 6, 2025
Had been with another home warranty company for years. I often wonder why I stayed with them so long. Terrible customer service. Although I haven’t used my new warranty with Regency yet the customer service rep who signed me up was very courteous and answered all my questions and concerns. Will do another review if I ever have to se my warranty.
Reviewed June 6, 2025
I wasn't sure that my home warranty protection plan is covering garbage disposal claim. I picked up my phone and open the Regency Total Warranty App which I have never used before, the app is incredibly easy to manage the claim. In few hours everything was done and the contractor and they also did a good job. I am sure Regency Total Warranty pay them well for their hard work.
Reviewed June 6, 2025
As a new customer, I have no regrets about changing my home warranty provider. There was no cooling in the house when I came back home. I figured the cooling system had failed. I received a call from the cooling contractor firm a few hours later, and after receiving all essential information, they sent a technician to my home the next morning. The technician evaluated the unit and advised me that a part had to be replaced. After two days, he came with the part, and our cooling system was repaired. I appreciate Regency Total Warranty team for their efforts.
Reviewed June 6, 2025
Alex, the rep who assisted us, took our query seriously and after paying attention to our concerns, promptly set up an electrician's visit. I will definitely recommend this service to all of my friends in the future. In addition to providing its services, Regency Total Warranty also follows up with its customers.
Reviewed June 5, 2025
Made a claim on my plumbing system. Month went by. Called again week later. Nothing so I canceled policy. Every time I called I got the run around. Was told twice they would put it as top priority. Still nothing. Zachary LA
We sincerely apologize for the inconvenience you've encountered with managing your claim. It's clear that we fell short of providing the prompt attention and service each customer deserves. This kind of delay and perceived lack of coordination is not acceptable and doesn't align with our commitment to reliable support. Please consider reaching out to our customer service team so that we can work to resolve any outstanding issues and learn from your experience to enhance our future operations. Thank you for your feedback.
Reviewed June 5, 2025
I adore your choice of service providers. The repair specialist was very knowledgeable about their profession and handled the problems with devotion and attention. I am a retired person who needs to rely on a home warranty service provider who offers round-the-clock services. By signing up with Regency Total Warranty, I gain peace of mind in a tough time. The staff is usually pleasant to speak with and sends out excellent professionals.
Thank you for sharing your uplifting experience with us! We're thrilled to know that you've found peace of mind with Regency Total Warranty and appreciate the knowledge and dedication of our repair specialists. Your comfort and confidence, especially around-the-clock service, mean everything to us. It's our pleasure to have the pleasure to read about your positive dealings with our respectful staff and excellent professionals. Should you need any further assistance, we're more than happy to support you anytime again. Thank you for choosing Regency Total Warranty!
Reviewed June 5, 2025
May 30th: called to report an A/C issue, most likely as a result of the thermostat. 5 days later I called because I had not received an email regarding assignment to a technician. Had to leave a message and asked for a call back. NO CALL BACK. I called again to find out that my claim got an assignment to a service provider out of Mesquite TX. I live in Longview! I was also told that I had been sent an email...NO email received. I called again on June 4th after trying to sign up online: where it said I had been sent a temporary password. NO such email was sent or received! I asked for a new temp password to be emailed and now it's a day later and still nothing. NO EMAIL, NO PHONE Calls! Poorest service ever!
Reviewed June 4, 2025
Regency Total Warranty agent Victor took a prompt action on our heating claim. The technician worked expertly and solved the heating problem. He thoroughly inspect every safety aspect and make sure everything is intact. Excellent repair work done in few hours.
Thank you for sharing your wonderful experience with us! We’re thrilled to hear how pleased you are with Victor's prompt action and the expert service from our technician. Ensuring thorough and efficient repairs is our priority, and I'm delighted that a potentially stressful situation was resolved quickly and to your satisfaction. Your positive feedback energizes our team, and we truly appreciate your endorsement. If you ever need further assistance, we’re always here to help. Thank you for choosing and trusting Regency Total Warranty!
Reviewed June 3, 2025
I made a claim for replacing a ceiling fan that was not working properly; a fan I paid for & needed Regency to only take down the old one & replace same with the new one. Despite giving me a claim no. more than a month ago, they now tell me the insurance I have with them does not cover replacing the job.
We regret the frustration you experienced with your claim concerning the ceiling fan replacement. It's concerning to hear about the misunderstanding regarding your coverage. Such situations are certainly not what we strive for when assisting our customers. We are keen to rectify this promptly, assisting you further and clearly outlining your coverage options. Please get in touch with our support team, who are prepared to investigate and resolve these issues with urgency. Thank you for your patience and for bringing this matter to our attention—ensuring your satisfaction remains our highest priority.
Reviewed June 3, 2025
After submitting an online claim with them, our freezer claim proceeded smoothly. A rep Alex contacted us and managed the situation very well, from start to finish he kept in contact with us. Even though the freezer needed a part replacement but everything was done accurately and timely. The technician replaced the damage part and freezer start functioning again. Having a protection plan makes us satisfied.
Thank you for sharing your heartwarming experience with us! We're delighted to hear that Alex provided excellent communication throughout your claim process. It’s gratifying to know that the technician managed to replace the needed part on your freezer promptly and effectively. Knowing the protection plan has ensured your satisfaction means the world to us. We appreciate your trust in our services, and we're here whenever you need assistance in the future!
Reviewed June 2, 2025
We got an excellent home warranty deal for our house on sign up and the agent Elliot told us for senior citizens they got a special package. The home protection plan covers everything we needed but the price and deductibles will be less than the actual. This considerably lowered the overall cost.
Thank you for sharing your superb experience with us! We're thrilled that you secured a great deal through our senior citizen's package and that the coverage meets all your needs while keeping costs manageable. Your positive feedback about the agent, Elliot, is truly appreciated. We look forward to continuing to provide excellent value and support. Please don't hesitate to reach out whenever you need assistance. Thank you once again for choosing our services!
Reviewed June 2, 2025
We appreciate Max who was very friendly, committed and quick to help us finding a technician for our dishwasher claim. He has managed to send a specialist very next day. I feel certainly happy to see prompt service. There was nothing more I could get from a home warranty company.
Thank you so much for your fantastic feedback! We're delighted to learn that Max provided friendly and efficient support throughout your claim process. Our goal is to always ensure expeditious and effective resolutions, and it's brilliant that a technician was arranged the next day. Your satisfaction motivates us, and we're thrilled to exceed your expectations. If there’s anything further you need, please feel free to reach out. Thank you for choosing us!
Reviewed June 2, 2025
We have a plumbing issue with a sink leak. Billy swiftly scheduled a service call and dispatched a repairman team, who did a great job. I have been with them for nearly a year now, and the service is quite for less priced while ultimately providing additional coverage.
Thank you so much for sharing your positive experience with us! We're delighted to hear that you received efficient service to fix your sink leak and that our team promptly addressed your needs. It's truly rewarding to know that our services have met your expectations for the past year while remaining cost-effective. We appreciate your loyalty and look forward to continuing to deliver excellent service for any of your future needs. If you have any questions or require further assistance, please feel free to contact us. Thank you for choosing us!
Reviewed June 1, 2025
When I woke up on Sunday morning, I noticed that the refrigerator had stopped operating and was not cooling. I submitted my claim online and noticed that they have improved the usability of their online claim form. I really appreciate their attentiveness to small things and outstanding customer service.
Thank you for your heartening feedback! We're thrilled that you found improvements in our online claim process meaningful and appreciated our commitment to outstanding customer service. It's exciting to know that we were able to ensure efficiency, making your experience a positive one. Should you ever need assistance in the future, don't hesitate to reach out—we're here to continue providing the service you value. Thank you for trusting us with your needs!
Reviewed June 1, 2025
The garage door motor claim took a week to fix. The technician arrived nearly two days later, and when they checked, the motor was not working, so they decided to replace it. However, they had difficulty finding the identical model motor. Several days later, they returned with a new motor and tested its compatibility. The work was performed, and the door now works again. I respect the service company's dedication. If something happened to the garage door again, I would call this technician back.
Thank you for sharing your positive experience with us! We're delighted to hear about your satisfaction with the technician's dedication and capability. Although it initially took some time to secure the compatible motor, it's great to hear that the procedure was completed to your satisfaction and that your garage door is functioning well again. We value your trust and are thrilled to know you would seek our help again if needed. Thank you for recognizing our commitment. Please reach out anytime—we're always here for you!
Reviewed June 1, 2025
Both the air conditioner and the water heater need maintenance. Immediately, my needs were fulfilled and the problem was worked out swiftly. It was easy and I feel so much more at ease knowing that I have this kind of coverage. I talk about it with all of my friends. I have been very satisfied with Regency Total Warranty.
Thank you for sharing your outstanding experience with us! We are thrilled to hear that both your air conditioner and water heater issues were resolved quickly, and that our coverage has provided such peace of mind for you. It's fantastic to know that you speak highly about Regency Total Warranty with your friends. Your satisfaction is the highest compliment we could receive. If you ever need further assistance, we're here to help. Thank you for your support and for choosing Regency Total Warranty!
Reviewed May 31, 2025
Since I am so happy that I bought the home warranty plan, I would definitely recommend Regency Total Warranty to friends and family. I would also be happy and continue my home warranty with them and also wanted to renew it every year multiple times again.
Thank you for your enthusiastic review! We're thrilled to hear that you are so happy with the Regency Total Warranty plan and your wonderful recommendation means a lot to us. It’s truly heartening to know we’ve earned your trust as a long-term customer looking to renew annually. Should you have any questions or need assistance in the future, we are just a call away. Thank you for choosing Regency Total Warranty and helping to spread the word among your friends and family!
Reviewed May 31, 2025
Both online and over the phone, it is very simple to launch a claim and they will reply immediately. Even though repairs can occassionally take long time but still customer support agents promise that customer will be satisfied when the claim is resolved.
Thank you for sharing your feedback with us! It’s wonderful to hear that you find our claim process straightforward and appreciate the promptness of our responses, both online and over the phone. While we strive for efficiency in resolving repairs, we acknowledge that occasional delays can occur. Nonetheless, our customer support team is committed to ensuring your satisfaction once a claim is completed. Thank you for trusting us, and please reach out if there’s anything further we can assist you with. We're here to help!
Reviewed May 31, 2025
I filed a claim to Regency and the customer representative stated that the technician is not available in the area and they will send someone out within 2-3 days. On third day a technician arrived but I wasn’t sure he fixed it completely because I still have some problems with the heater, it's still blowing cold air.
Reviewed May 30, 2025
It’s nice to see my home protection company concerned about us. They responded to my air handler claim quite honestly. The agent Max offered his best services to ensure the service contractors did their work timely and appropriately. I am recommending them to my neighbours.
Thank you for your wonderful feedback! We’re delighted to hear about the positive experience with your home protection company, especially your satisfaction with the service you received in handling your air handler claim. It’s fantastic to know Max went above and beyond in providing timely and effective coordination, resulting in a seamless process. Your recommendation to your neighbors is greatly appreciated and reminds us of the value a customer-center approach adds. We’re always here to help, and we look forward to serving you in the future. Thank you for trusting us!
Reviewed May 30, 2025
My microwave stopped working in the morning when I was making my breakfast. I had to call Regency and alert them of the problem. The representative on the phone replied well and ensured that if the microwave could not be repaired, the company would replace it with the identical model or issue a replacement check.
Thank you for sharing your experience with us. It's reassuring to know that our representative effectively addressed your concern about the microwave and provided assurances regarding repair or replacement options. Your satisfaction is important to us, and we're committed to ensuring all our customers experience prompt and efficient service. If you have any further questions or require additional assistance, please feel free to contact us.
Reviewed May 29, 2025
We contacted them for the leaky dispenser issue. The sales rep verified our protection plan policy number and quickly booked a technician appointment for inspection. The guy arrived on time and tested the dispenser and fixed it perfectly. The dispenser is working fine now. Good job done by the technician and I am also thank full to Elliot the rep who managed the situation very well.
Thank you so much for sharing your experience with us! We're thrilled to hear about the excellent service you received. It's fantastic that our sales representative, Elliot, efficiently managed your leaky dispenser issue, and that the technician successfully addressed it. We're proud of our staff who ensure that each service call transforms into a successful resolution. Should you need further assistance, don’t hesitate to contact us. Your satisfaction is our Top priority!
Reviewed May 29, 2025
My toilet claim was promptly addressed by the agent Max and he gave me a ticket number against my claim. After few hours later I got a call from plumbing contracting company and also got an email from Regency Total Warranty providing the plumber contact details. The plumber came next day and discovered the tank is leaking and need a replacement. Max called us to ask if we wanted a payment check for the tank or a replacement. We said yes for a replacement tank and next day the plumber changed it a new tank.
Thank you for sharing your experience. We're glad to hear that your toilet claim was handled promptly and efficiently by our agent, Max. It’s reassuring to know that not only was the process of assigning a plumber expedient, but that Max stayed proactive in discussing your options concerning the replacement. Your feedback on receiving great service is valuable and we are pleased the issue was resolved swiftly. Should you have any further queries or require assistance in the future, please don't hesitate to reach out. We are here to help!
Reviewed May 29, 2025
Andrew promptly assigned a plumber to solve the drainage problem at our house. The assigned problem called me after a few minutes and told me the time when he is coming to fix the problem. He arrived next day and opened the clogged drainage line, he was continuously explaining the problem with our drainage line and gave us few tips for future safety. It was easy to submit a claim and they solved within 24 hours.
Thank you for sharing your experience with us. We're pleased to hear that Andrew efficiently assisted you with your drainage issue and that our plumber provided insight during the resolution process. It's great to know the claim process was quick and that your concern was duly addressed within just 24 hours. We strive to make every interaction smooth and informative, and your feedback assures us that we're on the right path. If you ever need further assistance, we're here to help.
Reviewed May 29, 2025
Easy to sign up. Good rates compared to other companies. Hopefully we will be pleased once we need to use. The agent was very helpful and knowledgeable. The agent was very courteous and responded very quickly to my call back with a concern and change of coverage.
Thank you for sharing your wonderful experience with us! We are delighted to hear that signing up was a breeze and that our rates met your expectations. It's fantastic to know our agent was both knowledgeable and courteous, addressing your concerns promptly. We hope our products continue to serve you well in the future. If you ever have inquiries or need further assistance, please feel free to reach out. Welcome, and thank you for choosing us!
Reviewed May 28, 2025
Wasn’t sure what I was doing, but this Was very quick and easy, customer service was excellent, everything explained in terms I could understand! Best part military friendly, love a company that supports our troops and veterans!
Thank you for sharing your incredible experience with us! We are so thrilled to hear that our customer service team made your process enjoyable and easy to understand. It’s equally wonderful to know our mission to support our troops and veterans resonated with you. We deeply appreciate our veteran customers and are committed to providing excellent experiences. If you have any questions in the future or need further assistance, don’t hesitate to reach out. Thank you again for your heartwarming review and for placing your trust in us!
Reviewed May 27, 2025
I bought the home protection plan because I could not afford to be without any of my appliances, and it was really comforting when the Alex customer sales agent told me that Regency Total guard plan covers everything in the house. It's almost a two months now since I signed the contract with Regency Total Warranty, now I feel relaxed that only I have to pay a minimal service fee to get a replacement or a repair work in case of anything breaks down.
Thank you for sharing your experience with us! We're delighted to hear that the Regency Total Guard plan gives you the peace of mind you were seeking for your home protection. It's fantastic to know the minimal service fee and comprehensive coverage are a comfort in case any repairs are needed. We are pleased to have you as part of the Regency family and are always here should you need support—a community you can trust and count on enjoyably serving your home. Thank you for choosing Regency!
Reviewed May 26, 2025
The claim department solved the refrigerator issue next day. The speedy refrigerator repair certainly saves my food. The technician was very friendly and worked smartly. He changed the thermostat which wasn’t working because of that refrigerator was not cooling properly. Now the cooling is back.
Thank you for your wonderful feedback! We are delighted to know that our claims department addressed your refrigerator issue swiftly, saving your food with the timely repair. It's great that you found our technician friendly and capable. Quick and efficient service is what we strive for, and it's wonderful to hear everything is back to cooling perfectly now. Should you need any further assistance, we're always here to help. Thank you for choosing us!
Reviewed May 26, 2025
The customer support agent Victor did a great job, when we called Regency claim department for a plumber for our leaked bathroom. A plumber was assigned within an hour he reached to our house. He was very experienced and knew his work well. He found the problem and stopped the leakage and asked us to let it dry for at least one day. Thanks to Regency Total Warranty for a rapid response to our claim request.
Thank you so much for your heartwarming feedback! We're delighted to hear about your positive experience with our claim department and are pleased that Victor and the Regency team were able to address your plumbing issue swiftly and effectively. Knowing that the plumber's expertise left you satisfied brings us immense joy. Providing rapid responses and quality repairs is our commitment, and reviews like yours affirm our dedication. We truly appreciate your patronage and trust in Regency Total Warranty. Remember, we’re just a call away should you need any further assistance!
Reviewed May 25, 2025
We appreciated how quickly the customer support representative Alex responded to our washer claim. The washer was not washing the clothes and stopped in the middle. Alex listened to us carefully over the phone and found a repairman on same day we called Regency Total Warranty. The repairman arrived next day on scheduled time, he started his work and found the issue quickly, a part was needed to be replaced. Although it took two working days to complete the washer claim, but repair was done perfectly. Thanks to Alex and the repairman who coordinated well and made our washer back working, certainly Regency Total Warranty saves our money.
Thank you so much for sharing your positive experience with us! We're thrilled to hear about the excellent response from our customer support representative, Alex, and the efficient handling of your washer repair claim. It's great to know that both the quick scheduling and the expertise of the repairman exceeded your expectations. Rapid and professional service is what Regency Total Warranty strives to provide every time. We're delighted that we could help save you both time and money. Should you need any further assistance in the future, please don’t hesitate to reach out. Thank you for choosing and trusting us!
Reviewed May 25, 2025
I was looking for a home warranty company and I found contact of Regency Total Warranty and when I called them the agent explained me about the home protection coverage plans company was offering. I finalised the Total Guard Plan which is comparatively less in price and covers almost everything I need.
We’re thrilled to know that you had a great experience selecting the Total Guard Plan with Regency Total Warranty. It’s wonderful to hear that our team could help you find coverage that perfectly meets your needs at a competitive price. Thank you for choosing Regency, and we are excited to continue providing you with quality service and protection for your home. Should you need assistance down the line, feel free to reach out. Welcome aboard!
Reviewed May 23, 2025
My A/C suddenly stopped working. I called Regency and was told that Monday was a holiday so they could send someone on Tuesday. I asked them to please get someone here today. About an hour later I got a call that a tech would come today. The best part was that the nicest young man came right on time and knew the problem immediately. My home is nice and cool, and the cost was just $75.00.
Thank you for your kind words! We’re delighted to hear about your positive experience with our service. It's fantastic that we could accommodate your request quickly, especially during a holiday time frame, and that our technician resolved the issue efficiently and affordably. Customer satisfaction is our top priority, and we're thrilled to hear how pleased you are with the outcome. We appreciate the opportunity to keep your home comfortable, and please don’t hesitate to reach out any time you need assistance. Welcome to the Regency family!
Reviewed May 23, 2025
I had the pleasure of being onboarded to Regency by Max, and I couldn’t be more impressed with the service I received. Max was friendly, empathetic, and incredibly knowledgeable—making the entire process smooth and stress-free. From start to finish, he was patient, attentive, and made sure all my questions were answered with clarity and care. His support made me feel confident and welcomed, and it’s clear that he truly values providing exceptional customer service. A well-deserved 5 stars—thank you, Max!
Thank you for sharing such a fantastic review of your experience with Regency. We're delighted to hear how much you appreciated Max’s attentive and expert service during your onboarding process. Making every step smooth and stress-free is something we strive for, and it's wonderful to know Max made you feel so valued and welcome. Your high praise contributes greatly to our commitment to delivering exceptional experiences. If you ever need further assistance, please feel free to reach out—Max and the rest of our team are always here to help. Thank you again for choosing Regency!
Reviewed May 22, 2025
It’s the worst company service, don’t even try to get this service company! It takes forever to get a technician just to come and see the problem and then they find a way to decline the service, please do your best not to get this service!!!!
We sincerely apologize for the frustration you have experienced with our services. We understand the importance of a prompt and reliable response, especially in urgent scenarios involving technical issues. Our customers are our top priority, and there is clearly an opportunity for us to improve this area. Please contact our customer service team at your earliest convenience so we can address the delay in technician availability and find a suitable solution for you. Your feedback is invaluable to enhancing our services, and we thank you for bringing your experience to our attention.
Reviewed May 21, 2025
I filed a claim with my warranty for the air conditioner unit in our new home, that is not working properly. That process was relatively easy, and they sent us an email with a company to make an appointment with. The company is called west bros. Heating and cooling. We made an appointment today 5/19 between 10-11am.
When the technicians still had not shown app at noon, I had to go to work, but my partner called the technician to see if they were still coming. The business owner seemed unconcerned that he missed the appointment and did not call to state that he couldn't make it. He matter of factly, asked if we still wanted him to come which we agreed for him to come between 2-230pm. He briefly looked at the air conditioner and ask us to call the warranty company to call him. He asked my girl to take pictures of the manufacturer information label on the ac unit with her phone in case Regency wanted it from her (not him the technician) but did not ask her to send them to him and he took no information on it. So as she's on the phone with the warranty company, the technician left the house without saying a word.
The claims representative with regency informed her that they will not call the technician, but rather he needs to email an estimate of the work that needs done to be approved. The technician left before my partner was even able to pay a service call fee or give the information he needed. She then called the technician and told him that he needs to send an estimate to regency, and that she would text him the information. He responds he doesn't know everything that's wrong because he's not gonna figure it out for free. We were very willing to pay the service fee, but he just left without a word.
Nevertheless, she sent the information to the technician via text.And then contacted the warranty company again. This time she encountered a very unpleasant agent, who she explained the situation to and asked if we can get another company, that's more professional and doesn't just leave without saying a word or doesn't show up to appointments without saying a word. He told her they were not willing to send somebody else, even though the guy said he didn't know everything that was wrong and he didn't have time to write a proposal to email regency.
The same agent treated my partner like she was incompetent and wanted her to state exactly what she was going to say to the A.C technician in her text message, as if she didn't have the comprehension of how to send a proper text with the information he needed. Now we're forced to wait for somebody unprofessional, to maybe send a estimate to regency, but we don't really know if he's going to do it especially considering he did not fully diagnose the issues. This warranty feels like a complete ripoff and the agent's customer service was probably the worst she's ever experienced.
Thank you for sharing your experience with us. We sincerely apologize for the challenges you and your partner encountered during your recent warranty claim process. It's deeply concerning to hear about the lack of professionalism and communication from our designated service technicians. We are taking your feedback seriously and are committed to reviewing this matter to ensure such incidents do not happen in the future. We understand how frustrating this situation has been, and we appreciate your patience as we work to escalate this issue internally.
Reviewed May 18, 2025
I was very pleased with the sign up. I have been taken advantage of with my past home warranty company before so I’m am very afraid of the home warranty company. I’m a senior citizen with health issues and no how things can go wrong. I have been in my home for 8 years and have just about replace everything and have used all of my savings and need that peace of mind going forward. I’m just tired of being taken advantage of.
Reviewed May 17, 2025
I purchased a contract from Regency and was told there was a 30 day waiting period to file a repair request and on Feb 4 2025, I was charged $798.00 for 2 homes warranties to cover hot water heaters, sewer line, plumbing, swimming pool pump, filters, and all appliances. I was told there would be a 30-day waiting period to file a claim and I would receive a 2 months free on the one year contract.
On April 28, 2025, I informed Regency of a Leak in my water line and the water was shut off by the water company until I got it Fixed, so I filed a claim! After a day, I called and Nothing was done. I ask if I should contact a plumber and they advise me to do so and have them call for a work order. After another day I called and they said no plumber to fix water line cause leaking water line was not covered. I argued the contract states a leaking water line is covered and they told me I was wrong. I told them if they are not going to abide by the contract I wanted a refund and would cancel immediately. They informed me that they would have to get a hold of the office to cancel and he said that the office would call me on Monday or Tuesday, but I never got a call?
I called again and the person in charge said I was cancelled and that I would have to pay a prorate charge and cancellation fee and I ask for what reason when you would not abide by the contract and I have not received any services or repair from your company and he said It was costing me $500 for cancelling. I filed a complaint with Arizona and my Credit Card company.
We appreciate you taking the time to share your feedback with us. We're very concerned about the problems you encountered with your service contract and sincerely apologize for the inconvenience this has caused. We understand the severity of the issue with your water line and want to ensure that contracts are executed fairly.
We have reviewed your complaint regarding your service request and subsequent cancellation, and we want to address your concerns.
Regarding Coverage:
Water Line Leak: Our service agreement (Section 7.8) covers "line leaks in the water, drain, waste, or vent lines not caused by damage resulting from freezing or from roots." If the leak was determined to be caused by freezing or roots, it would be excluded.To proceed with the customer service and follow your complain, may you send the complete Coverage Detail to analyze the coverage and make sure what they have covered.
Regarding Claim Handling:
We understand your frustration with the delay in response. Our records indicate that we received your claim on April 28, 2025.As noted, water line leaks can be tricky and have certain exceptions from the policy. The customer may think all pipes are covered, but it may be outside of the warranty policy.
Regarding Cancellation and Refund:
Our records indicate that you requested cancellation.Section 14.2 of our agreement addresses cancellation terms. For cancellations after 30 days from the order date, a pro-rata refund applies, less an administrative fee and any service costs incurred.
Here's how we'll address the specific points you mentioned:- **Claim Confusion**: It's crucial for us that you receive clear guidance regarding what’s covered in your policy. We would like to review your service contract to resolve any discrepancies and provide clarity.
- **Response and Cancellation Issues**: We apologize for the lack of timely response and for any confusion related to your cancellation request. We are committed to improving our customer service processes to prevent future occurrences. Please know that we value all customer experiences, positive or negative, as they help us improve our services.
Moving forward, we want to sort this matter as quickly as possible. Please reach out to our support team through the direct contact section on our website, and a dedicated representative will assist you. Resolving these miscellaneous charges and ensuring clarity about your coverage stand as a priority.
Thank you for bringing this to our attention, once again, and we appreciate your patience as we tackle these difficulties.
Reviewed May 16, 2025
It’s easy to submit a claim. Customer service was great. Overall I had a good experience. When I had an issue with my stove, they sent me somebody to come take a look at it but unfortunately that person couldn't help me. So, they allowed me to go to find my own person and they reimbursed everything. The reimbursement process was quick. They made everything very easy to work with. I had a great experience with Regency Total Warranty.
We're so pleased to hear that your experience with Regency Total Warranty has been a positive one! Thank you for sharing the details of how easy it was to submit your claim and manage your service needs. We always aim to deliver responsive and effective solutions, and it's great to know our reimbursement process and customer service met your expectations. We appreciate your feedback and thrilled you found working with us easy and satisfying. If there's anything else we can assist you with, we're here to help. Thank you for choosing Regency Total Warranty!
Reviewed May 15, 2025
Elliott was very professional and personable. He made the registering process extremely easy. He was very easy to talk to and listened to my needs for a home warranty. I was very pleased with the conversation and the final outcome.
Reviewed May 14, 2025
Alex, Was amazing in helping me choose the right plan and the customer service was awesome...From the second that Alex picked up the phone he was giving information...Thank you again...Will update you if have to make a service call.
Thank you for such a positive review! We're thrilled to hear that Alex provided you with excellent service and insightful guidance in selecting the right plan. Alex is a valued team member and it's fantastic to know that their efforts made such a positive impact. We appreciate your willingness to keep us updated and stand ready to assist should you need a service call in the future. Thank you for choosing us!
Reviewed May 14, 2025
I had been frustrated when my previous company raised rates. I looked for similar companies and found exactly what I needed here. Regency appears to have all the coverage I need for my home and it gives me peace of mind to know my house is safe and happy!
Thank you for sharing your wonderful experience with us! We are delighted to hear that Regency has provided the perfect solution for your home insurance needs at a great value. It's encouraging to know that you now have the peace of mind you were looking for, knowing your home is well-covered. If there’s anything more we can do for you, please don't hesitate to reach out. Welcome to the Regency community, and thank you for choosing us!
Reviewed May 13, 2025
When I was beginning to think about covering my home for repairs and replacements I had no idea where to begin, so I asked Google for a search for companies and reviews. Number one on that list with the best reviews also was Regency. I called the number provided and had a pleasant chat with their representative. I chose the best plan for my needs and it was half off for the first year and the deductible was also half off. I am in a holding pattern at this moment while waiting for thirty waiting period before it becomes effective. I am expecting a good relationship in both directions.
Thank you for your kind review and for entrusting us with your home coverage needs! We're delighted that our early interactions have met your expectations, especially in offering plans that fit your needs with attractive deals. We understand the importance of being prepared when the coverage takes effect, and we're committed to providing reliable protection when you need it. Welcome aboard, and please feel free to reach out anytime if you have questions or require assistance. Your wonderful feedback inspires us to continuously strive for excellence!
Reviewed May 13, 2025
It was easy to sign up and prices are good. The agent helped me signed up pretty quick. I was with American home Shields for over 20 years. Regency Total Warranty prices are competitive and fair. Prices are not as high as American Home Shield.
Thank you for sharing your experience with us! We’re glad to hear that you found the sign-up process easy and that our pricing is competitive and fair. We strive to offer plans that meet our customers' needs. It's great to hear that we could offer you a cost-effective alternative. We look forward to continuing to serve you with our distinguished warranty services.
Reviewed May 13, 2025
Great Customer SERVICE and Price, I recomend is very important to be cover for a good company, in the past I had to pay to much for someone just to come and charge more than if I get a New One! I Am happy with this company.
Thank you for your glowing review! We're thrilled to hear that our customer service and pricing met your expectations. It's wonderful to know that you find substantial value compared to your previous experiences. We truly appreciate your recommendation and are delighted that you chose us for your coverage needs. Should there be any way we can further assist you, please feel free to reach out. Welcome to our community, and thank you for trusting us with your coverage!
Reviewed May 13, 2025
So far I have not had any issues or claims with Regency but the reviews are good so hope for the best in future. When I do have any issues and submit a claim, I can share the review at that moment. All I can say right now is the sales person Billy was very polite and seemed experienced.
Thank you for sharing your initial impressions, and we're delighted to hear that your experience so far has been a positive one! We're glad that our representative, Billy, made a great impression with his politeness and expertise. At Regency, we aim to maintain a standard of excellence that you can rely on when needed. We look forward to any future interactions and appreciate your patience and insight. Please don't hesitate to reach out if you ever have any questions or need assistance. We're here to help!
Reviewed May 13, 2025
Max was very positive and professional. He answered all my questions and the answers all aligned with your policies and website. I’m looking forward to building a good relationship with you all. Thanks Max!!
We greatly appreciate your kind words! It’s wonderful to hear how remarkably Max demonstrates the positive, professional service levels we aim for, aligning well with our values and policies. Your trust matters to us, and we're thrilled to begin a successful relationship—as driven by extraordinary experiences focused on our customers. Thank you for choosing us, and please don't hesitate to reach out for any assistance in the future. Here's to great experiences ahead!
Reviewed May 13, 2025
After selecting the plan and services I wanted I got a call from a representative who answered my questions and then provided me an even better price and plan because I my military service. Thank you Alex ** for your support and care and helping me understand the fullness of what Regency Home Warranty is all about.
Thank you for sharing your experience with us! We're delighted that the call with our representative helped enhance your understanding of our services, and we're thrilled to offer you a special plan given your military service. It's heartening to see acknowledgement of the care Highlands Home Policies strive to represent. Should you have any further questions along the way, we're here to assist you. Thank you for being part of our vorgesehenment!
Reviewed May 13, 2025
I did not speak to a representative. I read your information online and decided your company would suit my purposes. This is the first contact I have had with your company. I would like to receive more in depth information Concerning the coverage given. I look forward to hearing from you. Thank you. I literally absolutely have the platform. So on, but you gotta take home. I'm calling her and everybody knows makes me beware of slogs.
Thank you for reaching out. We understand you’re seeking more detailed information about our coverage options. Apologies for any confusion caused by the overlapping text. A representative will be in touch soon to provide the information you need to help you get closer to the right choice. If you have any more questions, please feel free to reach out, and we’ll be more than happy to assist you.
Reviewed May 13, 2025
Max was awesome, he explained what the warranty covered and was very patient with me to make my decision. I would suggest Regency to my friend. I will also, use them for my other Property. Thanks Max for your kindness.
Thank you for sharing your wonderful experience! We’re delighted to hear that Max was so helpful and patient in explaining your warranty options, enhancing your decision-making process. It’s fantastic that you’re considering Regency not only for another property but also recommending us to your friends. Rest assured, we’ll pass on your kind words to Max. We greatly appreciate your trust in us and look forward to serving you with the same level of care and professionalism. Thank you again!
Reviewed May 12, 2025
The washing machine failed to complete the spin cycle. We phoned Regency Total Warranty and the repairman came out and after a thorough checkup he told us that fixing it would be more expensive than buy another one because the motor and few other minor components were not working. We gave it to Regency Total Warranty. They came through a bit slowly. They asked us for a replacement machine or a payment check. We decided to get a replacement payment. We were unable to do laundry for over a week while they decided what to do. But when they did decided, they mailed the check. We got it so there's no problem. We advised many of our friends who were searching for a home warranty that Regency Total Warranty is the best in the market.
Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with your washing machine and the delay in the resolution process. We're grateful for your understanding and are pleased to hear that you received the replacement payment and continue to trust Regency Total Warranty for your home warranty needs. Your recommendation to your friends means a lot to us, and we're committed to improving our processes to ensure faster resolutions in the future. If there's anything else we can assist with, please let us know. Thank you for your patience and feedback.
Reviewed May 11, 2025
Sunday morning our heating system stopped working, we went online and entered a repair claim, about a half hour later Regency Total Warranty rep Victor called us and shared the technician detail. In the afternoon the technician came and fixed the heating pump after few minutes. The technician who came to fix the pump was very professional and absolutely super, explained us what he was doing. I would thanks to Regency Total Warranty for the great service.
Thank you for sharing your wonderful experience with us! We're delighted to hear that the repair process for your heating system went smoothly and swiftly, and that our representative, Victor, was helpful in coordinating the technician visit. We appreciate you noting the technician's professionalism; providing clear communication is important to us. We're committed to delivering prompt and reliable service, and your kind words affirm we're on the right track. Thank you for choosing Regency Total Warranty, and we look forward to serving you in the future!
Reviewed May 9, 2025
Reported plumbing leak. They claim cannot provide service technicians in the area. Pipe leaking for a week. Issue not resolved. After discussing with other customers from other warranty companies received the same negative feedback. They appear to be scams that take advantage of vulnerable customers. I would not recommend any of these companies.
Thank you for taking the time to provide your feedback. We understand your frustration with the difficulty in accessing service technicians in your area, especially given the challenging situation you're facing with a persistent plumbing issue. It's certainly not our intention to leave our customers feeling stranded or misled.
Our goal is to provide reliable and timely support for all service requests, and we deeply regret that we couldn't meet your expectation this time. We welcome the chance to improve your experience with us and are keen to maintain positive relationships with our customers. Please reach out to our customer service for alternative solutions—we're committed to finding the help you need and restoring your trust in our services.
Reviewed May 9, 2025
I did my research prior to choosing them as my home warranty company, as I was impressed with their overall reviews. I also enjoyed my interaction with Elliott ** who was both courteous as well knowledgeable. As a veteran I'd definitely recommend them.
Thank you for your kind words! We're thrilled to hear that your experience with us has been positive and Elliott was able to assist you in a courteous and knowledgeable manner. It's always wonderful to receive feedback from valued customers like you, especially knowing you would recommend us to others. Your satisfaction is very important to us, and we're here if you need any further assistance. Thank you for choosing us!
Reviewed May 8, 2025
We have been dealing with them for over a month about an A/C unit.. They sent a co. who diagnosed need for compressor which made sense since our other unit had to have a new one several years ago.. However this hvac said a new unit would be cheaper.. This is untrue and told regency we just want a compressor as they were trying to put a new unit in.. Regency wanted a photo of our Rheem unit so I sent a picture and they wanted 3 yrs of history from our own hvac..
Our guy is semi retired and in a trip then we reached out to his assistant not a word then I see on fb he is in Florida on a family vacation.. Meanwhile it's 80 degrees here..even if we waited for his return to give 3 yrs of history it will read freon only.. That's all we have done in 3 yrs plus no guarantee they will fix it.. 30 min holds on phone and you can never speak to a manager.. We have asked for a return for this bogus policy and will go to the attorney general's office to get it.. Being a Realtor I can warn others about this warranty.. It's a joke!!
We understand your frustration and appreciate you bringing your concerns to our attention. We want to assure you that Regency Total Warranty is committed to providing quality service and resolving claims fairly based on the terms and conditions outlined in your service agreement.
Let's address the specific points you raised:
"Forcing a New Unit": Our goal is to provide the most cost-effective solution for your HVAC issue. In some cases, replacing a compressor in an older unit may not be the most practical or economical option due to factors such as:Overall Unit Age and Condition: A new compressor in an older unit may strain other components, leading to further breakdowns.
Refrigerant Compatibility: Older units may use refrigerants that are being phased out, making compressor replacement more complex and expensive.
Long-Term Cost: A new, more efficient unit may offer better energy savings and reliability in the long run. We understand that you prefer to replace only the compressor. However, based on the initial assessment, our technician recommended a new unit as a potentially better long-term solution.
Documentation Request: We apologize for any inconvenience caused by the request for a 3-year service history. This documentation helps us assess the unit's maintenance and identify any pre-existing conditions that may impact coverage, as detailed in Section 6 and 11.22 of your agreement. We are willing to work with you to find alternative documentation or extend the deadline for providing this information.
Communication Delays: We apologize for the long hold times and difficulty in reaching a manager. We are actively working to improve our customer service responsiveness and ensure that all inquiries are addressed promptly. A manager is being notified of your concerns and will reach out to you shortly.
Policy Value: We are sorry you feel the policy is "bogus." We encourage you to review the coverage details outlined in your agreement to understand the specific systems and appliances covered, as well as any limitations and exclusions. We believe the policy offers valuable protection against unexpected repair costs, but we also understand that it may not be suitable for everyone.
Sincerely,
The Regency Total Warranty Team
Reviewed May 7, 2025
I was researching home warranties as my current warranty is up for renewal. I was contacted by Andrew. He was patient and professional in assisting me with deciding to keep my current warranty or switch to Regency. Thanks to Andrew, I decided to switch.
Thank you so much for your kind words! We're delighted to hear about your positive experience with Andrew. It's wonderful that his patience and professionalism helped you navigate through your options and make an informed decision to switch to Regency. We're excited to welcome you and are committed to providing you with the exceptional service you expect and deserve. If you have any further questions or need assistance, please feel free to reach out anytime. Welcome aboard!
Reviewed May 7, 2025
I called on a Friday afternoon for a service call and was told I would get a tech calling back in 24 to 48 hours. Here it is Wednesday afternoon, and still no phone call. I called Monday and then again yesterday, Tuesday, and was told I would get a call by the end of the day. Not good customer service, in my opinion.
We sincerely apologize for the hassle you've faced in contacting us for a service call. Timely communication is crucial in these situations, and I regret the delay and frustration you've encountered. We'll make sure this matter is addressed promptly to avoid such inconveniences in the future. Our goal is to respond effectively to service requests, and your feedback aids us in improving. Please feel free to get in touch directly so we can ensure a prompt solution. Thank you for bringing this to our attention.
Reviewed May 7, 2025
I appreciate the quick response by Regency with my initial claim and assigning of the service contractor. The service company assigned is prompt and reliable, whether it involves answering calls in a timely manner and assigning a technician who is knowledgeable with diagnosing and repairing my appliances. I would recommend Regency Total Warranty to anyone who is looking for a reliable service, as I have been a subscriber for 10 months and have not been disappointed till date.
Thank you for your fantastic review and recommendation! We're thrilled to hear that you had such a satisfactory experience with Regency Total Warranty. It's wonderful to know that our prompt service and reliable contractor met your expectations. We're committed to maintaining this level of service and are grateful for your continued trust and endorsement. Should you need any assistance, we're always here to help. Thank you for being a valued subscriber!
Reviewed May 5, 2025
Extremely polite and professional as well as making everything clear and understandable. Love that his first language was English! He was kind to let me know about all the ways to save money. I really appreciate that level of customer service that is so rare today. He was a gem!
Thank you for sharing your wonderful experience with our consultant! We're thrilled to hear how polite and professional they were and that their guidance was clear and helpful. It's fantastic to know that they provided tips on saving money and delivered such exceptional service, something truly rare today. Your glowing praise made our day, and we're lucky to have them on our team. We’re excited to continue delivering exceptional experiences for valued customers like you.
Reviewed May 4, 2025
Alex was very efficient and patient trying to satisfy us and working with us. We accepted the replacement payment offer instead of getting a new refrigerators they suggested. We were surprised to received the check in the mail, as they told expected time frame would be 15-20 business days. It was a great pleasure working with them especially Alex the rep was very helpful and patient. We would recommend this home warranty company to friends and family.
Thank you for sharing your positive experience with us! We're delighted to hear that Alex provided efficient and patient service, going above and beyond to meet your expectations. It's wonderful to know that the replacement payment process was smooth and that the check arrived promptly, a pleasant surprise ahead of the expected timeframe. Your recommendation means a lot to us, and we look forward to continuing to offer the excellent service you've experienced. Should you need any further assistance, please don't hesitate to reach out. Your satisfaction is our priority.
Reviewed May 4, 2025
I have used Regency Total Warranty services twice. At both occasion the claim handling was super fast and timely with perfection. The contractor they have are easy to work with and they understand and take you out of the problem and make you feel valued. A wonderful experience and excellent service.
Thank you so much for your wonderful feedback! We're thrilled to hear that you had two successful experiences with our service, where our team's efficient claim handling made a positive impact. Delighting customers by providing seamless interaction and understanding their expectations to deliver exemplary service is our priority. It's fantastic to know the contractor's proficiency contributed to your utmost satisfaction and feeling of value. We appreciate your kind words and look forward to ensuring your continued wonderful experiences with Regency Total Warranty. Thank you for being a valued customer!
Reviewed May 4, 2025
I am completely satisfied and surprised with the Regency Total Warranty services. They handled the claim situation very well, Max the rep listened to my problem and immediately took action and got a repair man who called me and came on time to fix the issue and replaced the necessary parts. I have decided that whenever my policy expires, I will definitely renew with them without hesitation.
Thank you for such encouraging feedback! We are delighted to know that our team at Regency Total Warranty, particularly Max, exceeded your expectations by promptly evaluating your claim and arranging an efficient solution. Maximizing our customers’ satisfaction through exceptional support is what we strive for, and it’s wonderful to know you'll choose to renew with us. We're thrilled to have earned your trust and can't wait to assist you in future valuable interactions. If there’s anything more we can do for you, just let us know!
Reviewed May 4, 2025
When we bought our home last year we bought the Regency home protection plan. We haven't used our warranty until last week we had to submit a claim online for washer that was giving some malfunction error. They sent out a contractor who had to replace a part in the machine. The part replacement cost was covered by the Regency Total Warranty. We only paid the service fee which was fantastic. Thanks to Regency warranty plan which saved us a lot of money.
Thank you for taking the time to share your experience with the Regency home protection plan. We're delighted to hear that your claim process for the washer repair went smoothly and that our plan was able to cover the cost of the replacement part. Saving you money while ensuring efficient service is exactly what we aim to accomplish, and we're thrilled it met your needs. Your gratitude truly warms us, and we look forward to continuing to provide you with quality service. If there's anything further we can assist you with, please do not hesitate to reach out.
Reviewed May 3, 2025
I'm a new home owner with a real need for service and I've received bounced back emails, no call backs and no one is answering. Starting to think this is a SCAM and ready to contact the BBB and report this company. I continued to hit the number to request service and nothing happened. I decided to try and request a quote...and what do you know??? I got a call back, I told him the issue and he "transferred me" to the claims dept ..sounded his voicemail and I left a message. No call back. I tried chatting with them ..NOTHING. I decided to go to billing to request cancellation and she sounded very confused and couldn't understand what I was asking. When I told her my issue, she put me on hold, couldn't verify my police even though she asked for my policy #, then came back on the phone telling me to give them another $70 for servicing my HVAC system because it was COVERED?!?! REALLY??? I'M CALLING MY BANK!!!
Reviewed April 30, 2025
I was introduced to your company today by Max. He explained your services in detail. He listened to my questions and addressed all my concerns. I'm confident in my decision to select Regency as my home warranty provider.
We're thrilled to hear about your positive introduction to Regency and how Max provided you with detailed information about our services, effectively addressing your concerns. Your confidence in choosing us as your home warranty provider is truly appreciated. Welcome to the Regency family! We're committed to providing you with exceptional service.
Reviewed April 29, 2025
Total scam... I submitted 3 separate claims all denied. (1) HVAC, (2) refrigerator related. Buyer beware. After I paid 499.00 for the year. Read the fine print carefully to see what is covered under their warranty. Carl ** FL
We apologize for the frustration you've experienced with the claims process. We understand your concern, especially after your apparent investment in our service. We're committed to providing transparency regarding what our warranties cover and appreciate your feedback as it helps us improve our processes. Please contact our customer support team at your earliest convenience so we can review your denied claims in detail. We are here to assist and make this right for you. Thank you for bringing this to our attention.
Reviewed April 29, 2025
We are looking forward to having your company for insurance. Your customer service is great. The price is great and the military discount helps us as seniors also. Looking forward to doing business with you.
Thank you for choosing us for your insurance needs! We're thrilled to hear you are pleased with our customer service and find our pricing compatible with your budget, especially with the added benefit of a military discount. It's our pleasure to support our valued customers and we look forward to providing you with exceptional service. Welcome aboard!
Reviewed April 28, 2025
Billy was informative and answered my many questions. I have been looking for a home warranty company and he helped me to decide on Regency Home Warranty. Many of my appliances have had to be replaced and I appreciate the savings that a home warranty would save me in the future. Thank you.
Thank you for sharing your positive experience with us! We are delighted to hear that Billy was so informative and helped guide you toward choosing Regency Home Warranty. It's great to know that our solution will bring you peace of mind and potential savings on future appliance replacements. We're here for any further assistance you might need as you enjoy using our services. Welcome aboard and thank you for choosing us!
Reviewed April 27, 2025
Alex the customer rep called me and explained about the Regency Total Warranty coverage plan in detail during my search for the home warranty. At the end I realize I was searching for the program just what I am looking for. I signed up with them and I hope whenever I have to use them, they will provide the best services.
Thank you for sharing your experience with Alex at our company. We're thrilled to hear that they were able to provide detailed information that helped you find the perfect home warranty plan. It's gratifying to know that the program matched exactly what you were searching for. We aim to ensure the best services are delivered whenever you need us, and we are glad to have you on board. If there's anything else you need or any questions arise, don't hesitate to contact us. Welcome to our community!
Reviewed April 26, 2025
Our experience with Regency Total Warranty has been wonderful, especially the claim process and replacement with new products is amazing and the contractors they have in our area were professional and their technical staff is very competent. They are always pleasant and thorough and I feel good communicating with their representatives.
Thank you so much for sharing your delightful experience with Regency Total Warranty! We are thrilled to hear that the claim process and product replacements have met your expectations. The professionalism of our contractors and competence of our technical staff are qualities we pride ourselves on. It's heartwarming to know that communicating with our representatives has been a pleasant experience for you. Your feedback motivates us to continue delivering remarkable service. Thank you for being a valued customer!
Reviewed April 26, 2025
UPDATE OF BEWARE by LARRY: I closed the contract out by cancellation. There's a $75 fee to be paid, as is contract stipulated. So they offer me $432 as a PRORATED AMOUNT OF $1199 (total paid for a 3 year plan). I complained about this because it violates prorationing, which follows: PRORATION DIVIDES THE UNUSED PERIOD (2 months) by the TOTAL NUMBER OF MONTHS (36 months).....2/36 = 5%.
E-ducate, U-plift, and to I-nspire others and join the "David -versus- Goliath" movement. Corporations are sheltered by government loopholes that makes it almost impossible to confront situations as is being shared with you.
I am a VIET NAM COMBAT VETERAN (1969), who also SERVED IN THE PERSIAN GULF (1988), and OFF THE COAST OF LEBANON, BEIRUT (1984).I tire of hearing "THANKS FOR YOUR SERVICE" while our government allows our consumer population to be harassed and manipulated by these corporate giants.
I strongly advise to avoid ONLINE CONTRACTS THAT HARBOR ARBITRATION CLAUSES, as they literally take your rights to legal action away from you; that you avoid doing business with foreign voices that could be outsourcd and operated overseas; and try to do business with local contractors. My fellow consumers, this is a them -v- us situation.stand up for your rights to protect your money. Once there were gentlemen businessmen who had moral integrity.As we advance into the "nu-nited" place of America, consumers are encouraged to utilize the platforms that are provided to voice our objective concerns. Be blessed
Thank you for reaching out and expressing your concerns. We sincerely apologize for any confusion or frustration you are experiencing with the proration of your refund. Ensuring our customers feel valued and treated fairly is important to us. We deeply respect your efforts to advocate for consumers and recognize your frustration regarding contractual matters. Your insights on arbitration clauses and international operations are valuable and noted. We are committed to escalating your feedback internally to explore potential improvements in our processes. Your service and advocacy are greatly appreciated, and we are grateful for your voice in advancing consumer rights. If there's further assistance or clarification you'd need, please feel free to contact us.
Reviewed April 25, 2025
I worked out of town and was worried if something happened at the house if I was gone, my wife could call and get something repaired without me being here and not costing like thousands of dollars for something simple. I started calling around and found Regency Total Warranty had the best deal and the best kind of coverage so I chose them. I got the Essential Guard that covers the basic things. I've used Regency twice and had absolutely no complaints whatsoever. They're very clear when I talk to them. I've recommended them.
Thank you for such a positive review! We’re pleased to hear Regency Total Warranty has earned your trust with our Essential Guard plan providing peace of mind while you are away. It means a lot to us that you’ve let us handle necessary home repairs, and we’re thrilled no complaints arose on both occasions you've engaged our service. It's wonderful to know you've recommended us, and we're here to continue supporting you and your home with clarity and affordable solutions.
Reviewed April 25, 2025
I paid my warranty for the whole year. Learned by that mistake. My 2st claim was on refrigerator and stove. Usually on other warranties if one worker comes to work on both appliances I've only had to pay 1 service fee, but here I had to pay $65 each although 1 worker. He looked at both, said he'd have to order parts. Joseph who was the warranty agent, reached out to me and told me it would cost too much to fix my stove and offered me $125 on replacement. I argued that they said they'd said replace appliance if it couldn't be fixed, that I couldn't get a used stove at that price, he told me my stove was 10 yrs old and that was replacement cost.
They ok my refrigerator. It was not cooling. The worker told me he'd have to order part. I waited, with not being able to keep milk and other things from spoiling, for 3 months, yes 3 months. I would call the worker and he would either not answer or tell me he check and call me back. I'd call Joseph and he'd tell me he called and they were suppose to call me. Finally after 3 mo. Joseph ask me if I knew another dealership that might come work on it and he pay them over the phone with a credit card. I ask him was this the only person in columbus that they had working for them and he didn't give me an answer. Well I couldn't get anybody else but finally the guy came and fixed it. He said he wasn't sure if he'd keep working for Regency.
Well I decided I wanted a refund, it hadn't been but a month. I called and explained why I wanted a refund, this was someone else not Joseph, he said let me talk to my supervisor, came back and said well put your check in mail. Meanwhile I went and got another home warranty and pd. 1st mo. and told them I'd pay the rest when my check got here. I waited a couple of weeks, no check. I called Joseph and he said he didn't see anything about it being cancelled but if I wanted to cancel there would be $178 penalty, plus my refrigerator repair was about $300, that would all be taken out of my $500 I'd paid for warranty. OH yes I also forgot to tell you that after the man fixed refrigerator he reached out to me and told me Joseph said I was to pay the $120 labor cost.
I was furious, I called Joseph and he said yes I was suppose to pay it. I told him that in all the home warranties I'd had that I'd never had to pay labor. They finally told me I didn't have to pay it. I had to stay with them since they would take all my refund. So with dread, I call mon. apr. 21 and told them I needed work on my washing machine and my air conditioner that was not coming on at times. Well they said a dealer would call and set up appt. It's now fri. apr. 25 and haven't heard from any dealer.
I call and talk to this woman and she said they were trying to get someone here, that she's send in claim and put expedient on it. I ask to speak to Joseph and after long wait I was informed he's off today. The clerk ask me if I wanted to pick out a dealer and get him to come fix it. I told her no way, that I couldn't afford to pay them out of my pocket and wait and hopefully get all my money refunded. So I'm stuck with Regency Warranty who I don't think has any dealership set up here in columbus with them to come out and repair my appliances.
We sincerely apologize for the numerous challenges and frustrations you’ve faced throughout your experience with our warranty services. We understand how disappointing it must be for you to encounter these issues, from initial service fee calculations to delayed appliance repairs and difficulties in obtaining a refund. Please rest assured, we take your concerns seriously and are determined to provide a resolution. We're committed to reviewing your cases thoroughly to rectify these problems. In the meantime, please reach out to our customer support with any additional concerns you may have. Your feedback is invaluable in helping us enhance our services, and we thank you for bringing this to our attention. We are dedicated to improving your experience with us moving forward.
Reviewed April 25, 2025
Have had nothing but great service everytime I call. Still haven't use the service yet but their customer service reps are great. I would recommend them to friends and family. So happy that I chose this company.
Thank you so much for your kind words! We are thrilled to hear about your positive experiences with our customer service team, and it’s wonderful to know you would recommend us to friends and family. Your satisfaction means a lot to us, and we’re happy you chose us. If you ever have any questions or need assistance, feel free to reach out. Thank you for sharing your feedback!
Reviewed April 24, 2025
I had an excellent experience! The agent who I spoke with was very helpful, friendly, and went above and beyond my expectations. It's clear they genuinely care about their customers. I highly recommend them.
Thank you for your glowing feedback! We are thrilled to hear that you had an excellent experience and found our agent to be both helpful and friendly, expertly surpassing your expectations. It's wonderful to know that our commitment to genuine care resonated so positively with you. Your recommendation means the world to us, and we're delighted to continue providing the high-quality service you appreciate. Thank you for your trust and kind words!
Reviewed April 23, 2025
Andrew was completely professional and courteous when we spoke on the phone. He went thru the plan thoroughly and completely while explaining the deductible and coverages. I recommend him highly. Thank you.
Thank you for sharing your positive experience with us! We're delighted to hear that Andrew delivered professional and courteous service during your interaction. It's wonderful to know that he was thorough in explaining the plan details, which enhanced your experience. Your recommendation means a lot to us, and we'll be sure to share your praises with him. If you have any further questions or need assistance, we're just a call away. Thank you once again for your feedback!
Reviewed April 23, 2025
Had a great conversation over the phone and it was informative. Now I have a better understanding of the process and everything the company has to offer. In addition, I can make a better decision on the coverage you're offering. Had a great conversation over the phone and it was informative. Now I have a better understanding of the process and everything the company has to offer. In addition, I can make a better decision on the coverage you're offering.
Thank you for sharing your thoughts with us! We’re delighted to hear that you found our team informative and helpful. It’s great to know that you now have a better understanding of our offerings, aiding in making the best decision for your coverage needs. If there’s anything more we can do for you, please let us know.
Reviewed April 23, 2025
On Saturday morning, we found that our refrigerator was not cooling properly and the food was rotting and giving bad smell. We got panic and called Regency Total Warranty complaints department. Victor the rep, listened to us and handled the situation very professionally and immediately assigned our claim to the contractor company and shared the technicians contact details. The technician came to fix the refrigerator quickly found the issue and solved it in few minutes. It's working perfectly now.
Thank you for sharing your positive experience with Regency Total Warranty. We're thrilled to hear that Victor and the service team acted quickly to address your situation, ensuring your refrigerator issue was resolved promptly. Knowing that everything was handled professionally and to your satisfaction means a lot to us. We're glad to have brought a swift solution to what began as a stressful situation for you. If there's ever anything more we can do or assist you with, please feel free to reach out.èv
Reviewed April 22, 2025
This company is not worth for your money. Their policies are different when you sign up with them when time comes for work. Then they comes up with their real policies so make sure to be very careful with them.
We apologize for the trouble you've encountered and for any inconsistency you may have experienced with our policies. Your concerns about discrepancies in what was initially agreed versus actual practices are taken very seriously. We strive to maintain transparency and trust with our customers at every step. Please reach out to our support team directly so that we can address this matter promptly and ensure all your needs and expectations are met moving forward. Your feedback is valuable, as it helps us improve our processes significantly. Thank you for taking the time to bring this to our attention.
Reviewed April 20, 2025
Thank you for having a plumber call me two days after my initial call for service on my leaking garbage disposal. Aaron was friendly & professional, he explained he was not affiliated with my home warranty, but he would help me, he checked out the disposal, ran it with water and told me it was leaking and I would need to replace it. I explained how my warranty worked. We called your #, no one answered. I asked Aaron to leave it right now with the bucket under it, I would send an email and ask what to do since I cannot cover the part and the labor. I can pay my $60, the warranty company would have to agree to pay the remainder. Shirley **. I am sending his invoice has an attachment. we need and okay and he will return on Monday, April the 21st to replace the garbage disposal.
Thank you for sharing your positive experience, Shirley. It's gratifying to hear that Aaron provided approachable and professional service during your plumbing situation. We truly appreciate your patience and your cooperative handling of the warranty process. We'll ensure your query about the coverage is received and directed appropriately to enhance the service we provide our valued customers like you. If you need further assistance following up, please feel free to contact us, and we'll gladly help facilitate the resolution for your garbage disposal replacement. We're here to support you.
Reviewed April 19, 2025
Elliot set up a 55+ discount for us and was able to break our payments into 3 to make it easier for our budget. He was pleasant and patient and answered all of the questions we had. We haven't needed to use this service yet, but will do a follow up review after we use it.
Thank you for sharing your great experience with Elliot. We're delighted to hear that he was able to assist you with setting up the 55+ discount and structuring the payments to fit your budget. Providing a pleasant and patient support where all your questions are addressed is something we strive for, and we're thrilled that Elliot exemplified these values. We look forward to your follow-up review once you have had the chance to use our services. Thank you for being a valued customer!
Reviewed April 19, 2025
I filed a claim a week ago with no contact from this company or a technician. I finally received a confirmation email after calling four times. Issue remains unresolved. My contract had the wrong email address to submit a claim; when I called the company, the recording said they aren’t taking calls. Another call had a rep who transferred me to a private citizen, not a Regency representative. My contract states claims will be addressed within two days. This is wholly untrue.
We truly apologize for the distress and frustration you've faced. It’s very important to us to address and resolve claim issues promptly, and clearly, this has not been met in your case. We regret that our communications did not reach our usual standard and sincerely apologize for the disruptions you experienced with call process and redirections, as well as, the inaccurate contract information. We recognize your expectation for resolutions within two days, as stated within the contract, and assure you swift corrective actions will be taken to tackle your original issue. Please feel free to reach us through direct messaging on the provided platforms so that a resolution specialist can prioritize your claim and utilize your feedback to strengthen internal processes.
Reviewed April 17, 2025
The experience that I had with a Regency Total Warranty customer was extremely satisfying. The representative was very polite and professional. He took his time to register me, and he was knowledgeable of the job.
Reviewed April 17, 2025
I shopped around to find the best fit for a home warranty plan. The Regency Home Warranty understood when I explained I just started looking for a home warranty. I searched and found positive reviews on Regency Home Warranty services. With other agents at other home warranties I contacted, I was pressured to make a decision before hanging up, of which I felt put off by and ultimately firmly declined.
Several weeks later I received one email from a Regency Agent inquiring if I wanted to talk with an agent. I agreed and believe Regency offered the best plan for me. I never had a need for a home warranty in the past. However, after the sudden death of my husband, I began to panic because I had no one or nothing to rely on for home services. I feel reassured and confident that I have the kind of home services in place I can rely and count on.
Linda M.
Reviewed April 17, 2025
I was happy with the customer service rep who was instrumental in us choosing a regency. The coverage provided was what I needed to meet our needs. I am happy that they also provide coverage that was not provided by my previous provider and at a better rate. I look forward to working with Regency. Thank you!
Thank you for sharing your positive experience with us! We're delighted to hear that our customer service representative played an instrumental role in your decision-making process. It's fantastic that our coverage has met your needs and provided packages not previously available with your last provider—all at a more favorable rate. We're thrilled to have you with Regency and look forward to serving your needs. Thank you again for your kind words!
Reviewed April 16, 2025
Your employee, Max, was very courteous and informative. He made me feel comfortable purchasing your service. If everyone in your company is as kind and efficient, I will be grateful for this relationship. I hope we don't need to call you, but I am confident we will be taken care of if we do!
Reviewed April 15, 2025
I called last Friday afternoon and was placed in hold for -5 minutes. Nobody ever came on the line but a recording asked me to leave a message. I left a detailed message with my name, number and a short explanation of the problem. It is now the Tuesday afternoon after I left my message on Friday and I have not heard from anybody. I have no confidence in your business and will be asking for a refund and cancelling my service which was not supposed to start until June 2025. Anna **
Thank you for sharing your experience. We're sorry to hear about the inconvenience you faced regarding our phone services and the delay in response to your message. Your concerns are important to us, and we sincerely apologize for the lack of communication. We assure you that we'll investigate this situation further to improve our processes. If there's anything specific you would like addressed, please consider reaching out once more and we'll be eager to assist you directly. Thank you for your patience and for giving us the opportunity to resolve your concern.
Reviewed April 15, 2025
Excellent Customer Service by the Sales Team and the Customer Service Team Only Disappointment thus far is that Regency does not have an app for the iPhone like other Home Warranty Companies. The coverage is very good and the $65 Service Charge is well below that of other companies. I was also influenced to purchase the coverage by the reviews from other individuals.
Thank you for taking the time to share your experience! We're thrilled to hear you had a positive experience with our sales and customer service teams. Your feedback on our competitive coverage and service charge is much appreciated and helps us to continuously improve. We understand the importance of convenience and are currently exploring options to enhance our digital offerings. Your input is incredibly valuable, and reviews like yours positively influence others considering our services. Thank you again for your kind words!
Reviewed April 15, 2025
Today was the first time I tried using my new warranty. The rep was dismissive and argumentative. He told me my repair wasn’t covered by the warranty. If this is true, it seems this product has no value for me. I bought for peace of mind. That is not what I received from my first interaction.
I genuinely apologize for your recent experience with our customer service, which fell short of your expectations. I understand how unsettling it must be to feel your concerns were not heard, especially during your first interaction regarding your warranty. We value our customers greatly and peace of mind should undoubtedly accompany their support experience. Therefore, to better address your situation and improve your perception of our product and services, I'd encourage you to reach out to our customer service manager directly, who will be happy to personally look into this for you. Thank you for bringing this to our attention, and we appreciate the chance to resolve this situation to full satisfaction.
Reviewed April 15, 2025
I have not had to use them yet but it is good to know if I had to replace or repair something I have them. If needed I am sure that it would be taken care of soon and would be resolved quickly. They have a vast list of issues that can be resolved if needed to be fixed.
Reviewed April 15, 2025
This is the worst company ever! If you want to save yourself headaches please do not even bother to buy any policy with them. Since the beginning they don’t send you the policy so you can read it to be aware of coverage. Once you place a claim they denied you saying it’s on your policy. I’m like, "What policy? I never received anything." I bought it because the selling guy said it covers absolutely everything and here we are are. All lies.. Be aware of their main trick!
We sincerely apologize for the experience you have described, and we understand your frustration with not receiving your policy documents and encountering issues during the claim process. This is not reflective of the service we aim to provide our valued customers. To resolve this, we're committed to ensuring you receive a prompt and complete copy of your policy and offering assistance in addressing your claim concerns. Please reach out to our support team so that we may investigate this issue further and work towards a satisfactory resolution. We appreciate your feedback and thank you for the opportunity to make things right.
Updated review: April 18, 2025
Regency has excellent customer service team to talk and address the question, query, issues in 24 hrs individual basis. It is great. Thanks a lot Billy from that team to help in this regards quickly. He proactively called me and try to understand my requirements and address the same. I highly recommend others to use this company service.
Original Review: April 15, 2025
I called 5 times to update my policy from annual to monthly basis. All agents are saying they will take care but not done yet. I lost my trust of your company response, I will cancel whole contract and submit chargeback to my card if it is not resolved in a day.
Reviewed April 14, 2025
Folks...BEWARE!!! Based upon the many reviews I read that gave Regency Home Warranty very high regads, I paid $1,199.99 for a 3-year plan. Alex ** was very responsive at this point $$$. Today is 4-14-25, and I have a service pending since 2-26-25!! A service provider was assigned on 2-26-25. The provider charged me the $65.00 service, although only ONE TRIP WAS MADE TO MY HOME??? $$$ I was told that Regency charges the service amount for each appliance v for the trip. THIS IS NOT STATED IN THE CONTRACTUAL AGREEMENT, and is a first time in my years of having various home warranty plans.
I have emailed Alex ** numerous times. Today, he placed me on hold and the line hung up. I called back and a foreign voice told me that Mr. ** had just left for the day (1112, Central Time), and would call me the next day. As Joe Biden would declare, "MARLARKY!"....I am a dialysis patient and need my oven to prepare my meals 2 1/2 months is far too long to await a service request. So, I have requested the appropriate prorated refund of my money so I can pocket my own expenses of getting the appliance(s) needed. I am 77 years of age AND I HAVE BEEN FIGHTING ALL MY DAMN LIFE!! I do not intend to sign another contract as much as I can because ONCE CONSUMERS SIGN, WE ARE ON THE TAKE!!!! Damn shame.
Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you’ve faced in resolving your claim and understand the frustration this has caused, especially given your circumstances. Your time and trust are important to us, and it's clear we did not meet our standards. We are committed to reviewing your situation further and ensuring that our policies are adhered to accurately in the future. If you’ve requested a prorated refund, please verify any pending resolutions with our customer care representatives, keeping open lines of communication to expedite your request. Your feedback is invaluable in helping us improve, and we deeply appreciate your input in assisting us in enhancing our service delivery.
Reviewed April 14, 2025
I was pleasantly surprised with the cost of this home warranty. It covers everything in the house for a very reasonable price. Elliot was very knowledgeable and helpful in explaining my plan. I chose Regency because they have an A+ rating. Peace of mind is very important. When you own a home, eventually something will break or stop working. It's good to know that a small fee for a service call will cover any repairs or even replacement.
We're thrilled to hear about your experience with our home warranty plan! It's wonderful that you found the coverage to be comprehensive and reasonably priced. At Regency, we strive to offer peace of mind to homeowners through reliable service and value for money. We’re pleased to know Elliot exceeded your expectations while explaining your plan details. Thank you for placing your trust in Regency. Our mission is to support you whenever necessary with Richards-related repairs or replacements. If you need further assistance, just reach out—we're always here for you. Welcome to the Regency family!
Reviewed April 13, 2025
Mr. ** provided excellent customer service. He was very professional, and gladly answered every question that I asked, by going into details. He was very kind, generous and patient with me. I loved his attitude and professionalism. I would highly recommend Mr. ** to anyone. I’m new to this company so I haven’t had a chance to say that I would recommend this company yet, but with the exceptional experience that Mr. ** provided, I’m sure that you guys will be great!
Thank you for your glowing praise! We're always delighted to receive such profound feedback for our team. It's tremendous to hear about the exceptional service Mr. ** offered, as professionalism and genuine care are values we deeply cherish. We're thrilled to have left a positive first impression. If there's anything else you need or any more inquiries arise as you experience our services further, don't hesitate to reach out. Welcome to our family, and thank you for considering recommending us to others!
Reviewed April 13, 2025
I was researching home warranty companies and Regency total home warranty kept coming up as the number one rated company. The price is awesome, the coverage is straight forward with wide range of items covered. It was a no brainer. The sales rep was pleasant and informative, made it easy to purchase with no pressure. I hope nothing I own breaks but if so I now have peace of mind.
Thank you for taking the time to share your feedback! We're thrilled to hear that our reputation stood out to you during your research and that you found our pricing and coverage straightforward and reliable. It's great to know our sales representative was pleasant and informative, easing your decision with no added pressure. We strive to deliver confidence and peace of mind, and are delighted to have provided that assurance. Rest assured, should the need arise, we’ll be here to ensure you're well taken care of. Welcome to the Regency family!
Reviewed April 12, 2025
Sign up was a breeze with the friendly person on the phone. I spent time researching different plans on the internet and found that Regency was the highest rated on several ranking sites. This made my decision much easier. Regency called back when they said they would and helped me understand the differences in policy levels.
Reviewed April 12, 2025
The representative was extremely patient with answering all my questions and I had a lot of questions about the plan and was also very knowledgeable. I switched mainly because of him. I also mentioned your company to some of my family, friends and colleagues, wondering if there is some kind of referral program for referring people to your company, if so how do I get the referral program and how much would I get
Reviewed April 11, 2025
I just signed up for this appliance insurance and the sign up was quick and easy. Customer service was professional and polite. NEVER PUSHY. I have not needed their help yet but so far so good! I have experienced very poor service with another company, but I have a good feeling that this one is going to be much different!
Reviewed April 11, 2025
I just got your service and I have to wait one whole month in which you already took my money. I hope you don't charge me again for next month in May because this month I haven't been able to use your services so it's kind of hard for me to give a review and it's of my experience when I haven't had experience. But so far I am not really satisfied with the way you guys are handling the way new people come into your services.
Thank you for sharing your concerns. We are sorry to hear about the waiting period for our services and understand your frustration regarding billing while unable to use them. Please rest assured that you will not be charged again before activation, and we are committed to improving the onboarding experience for new customers. Feel free to reach out to our support team for any immediate assistance or further clarification. Your feedback is valuable to us, and we are here to help resolve any issues you may encounter.
Reviewed April 11, 2025
Max was very professional, courteous and knowledgeable. He helped save us money on a great plan. I felt like he genuinely understood and cared about our needs and about providing us outstanding service. I immediately referred a friend who also bought coverage. We were pleased with the company's good reviews, service call rate & coverage plan.
Reviewed April 11, 2025
Max did a great job. He was polite and respectful. He showed complete respect for my needs and understood what it was going to take for me to have the coverage I needed. I am going to give out his name and the company’s names to a few friends. We are all getting too old to tend to our own needs when it comes to our home.
Reviewed April 10, 2025
Very good prices been shopping around and finally found it...Thank you. Had a very good experience they were very knowledgeable. Any questions me and my sister had they hurry and answered...been price shopping with American Shield and they quoted me 80 a month but thankfully I got a good quote. They said 2 months before we can file a claim...30 a month for a year...and after that 50 a month can't beat that..just needed extra coverage...Thankfully we got a whole new hvac system so we should be good.
Reviewed April 10, 2025
Max was very good answering my questions. Currently I am with another Home Warranty Co. that increased my price 100 percent so I am looking for other options. Max did take his time answering the questions I had, and was a good listener. I would recommend him to friends if they were interested in looking into a Home Warranty company.
Reviewed April 10, 2025
Andrew was easy to talk to and work with. Thank you for your help in assisting me through the sign up phrase. The sign up was easy with no problems. I had a question and Andrew answered with no problems. I would highly recommend Regency to all my friends and family.
Reviewed April 8, 2025
Had to have a plumber on my own come out because policy information was wrong. Deny the claim. Said we had to wait 45 days…and leaks not cover. Even though the actual water heater tank doesn’t show any signs of leaks. So don’t believe when they say doesn’t matter how old things/appliances are in the hm.
Reviewed April 8, 2025
Andrew is excellent in customer service. He is friendly and knowledgeable. He acutely knows the customer needs and find the best plan for customers with given budge... It is a great experience to buy the plan with the help from andrew.
Dear Valued Customer,
Thank you for sharing your wonderful experience with Andrew! We're thrilled to hear that he provided such outstanding customer service. It means a lot to us that Andrew was both friendly and knowledgeable, tailoring the perfect plan to suit your needs and budget. We strive to have all our team members exceed expectations, ensuring that your journey with us is enjoyable and satisfactory. Your kind words will be passed on to Andrew directly. Thank you once again for recognizing his efforts!
Best regards.
Reviewed April 8, 2025
I called to submit my first claim. Rep told me I should hear back from someone in 24-48 hours and receive an email with the claim number. That never happened. I then called 4 days later and the next rep said he would expedite the claim, still nothing. Although he did provide me with a claim number. I waited another 3 days and called back and finally got an email for me to call Vision Plumbing but the number provided was incorrect- Florida zip and I’m in Oregon. Not real professional. I would like to cancel my policy but I guess I can’t for 1 year.
Thank you for taking the time to share your experience. We're very sorry for the challenges you've faced with your claim process, and we can understand how frustrating this must have been for you. We regret the miscommunication about the plumbing company and any inconvenience our response times have caused. We're actively working to improve our claims handling efficiency and overall service. Rest assured, we value your feedback and have escalated your concerns to the relevant department to prevent similar issues. If there's anything else we can do to assist you at this moment, please reach out. We appreciate your patience and are here to support you moving forward.
Reviewed April 7, 2025
My neighbor just told me about the new warranty coverage she just purchased through Andrew at Regency Total Warranty. Needing a plan myself I called and spoke to a wonderful rep named Andrew. He was very informative with explaining all the coverages of the plan I purchased. He answered my many questions thoroughly and with ease. I look forward to recommending my family and friends to call Regency Total Warranty for their coverage!!! What a great experience! Thank you!!
Dear Valued Customer,
Thank you for sharing your delightful experience with Andrew at Regency Total Warranty! We're thrilled to hear he provided an informative and courteous service, making the process seamless. It's wonderful to know you are so pleased with the plan that you're willing to recommend us to your friends and family. Rest assured, your kind feedback will be shared with Andrew and the team. Thank you once again, and we're excited to have you with us!
Best regards.
Reviewed April 5, 2025
I really really appreciate everything that Max done for me. He is very understanding and thoughtful courteous and saved me money gave me a really really good deal on my three and a half year plan and brought my deductible down so I really do appreciate him... He does deserve a five-star rating. ⭐⭐⭐⭐⭐
Reviewed April 3, 2025
Andrew was very helpful with the information I need. He listen to my question. Answer with good information. He did pressure me to buy. I like that he gave me time to think. He help me with all my question that I needed. If I have any more I can call back.
Reviewed March 29, 2025
My experience with this company at the first point of contact was stellar. The CSR was clear and patient and was not reading a script. He was well versed concerning the product. I am not usually one that purchases at first contact but I believe it was a good decision!
Reviewed March 29, 2025
Max was so helpful. I ask a lot of questions. He explained everything to me. Feel confident going thru with Regency Total Home Warranty. We will recommend them to our family & friends. Thanks Max so much for helping us. He let me know about the special that's going on.
Reviewed March 28, 2025
Failures actually happened on March 28th Thursday. Man did not make sound important. I see you're still taking money out my account. If this is your way of doing business please cancel my account with your company and refund my money! Why would I wait two days to call you. My wife currently hospitalized with Alzheimer's, so I'm a little busy.
We appreciate you sharing your experience and are truly sorry for any distress this situation has caused, especially during such a trying time with your wife's health. We understand your concerns regarding the continued withdrawals from your account and the request to address your cancellation swiftly. Please be assured that we take such matters seriously and are committed to resolving this promptly. Our team will review your account details immediately and ensure your cancellation and refund request is processed without delay. Your feedback is crucial in helping us improve our service, and we appreciate your patience as we address this for you.
Updated review: March 29, 2025
I called and spoke to Max supervisor with customer service, he took care of my cancelation and sent the email I requested from the 2nd person I spoke to that didn't send the cancelation email I requested. He said he was sorry for the untruths I was told. I appreciate his help.
Original Review: March 28, 2025
I was told by salesman verbally one thing the when I printed the contract it was totally not what I was told. So, I called to cancel and got a horrible person that wouldn't give me his name. I asked him to cancel immediately and email it to me. Never received the email. Please confirm my cancelation. Asap
Reviewed March 27, 2025
I’ve not tried this company yet but I was very pleased with Max **. He was very professional, knowledgeable, patient and sound as though he really cared about me as a person and my well being as a senior. It means a lot to get the best deal for less! I feel good about my decision to choose Regency. I just pray that I am satisfied with the actual service that they live up to their claims. Thank you Max, it was a pleasure speaking with you.
Reviewed March 25, 2025
Billy patiently explained the warranty to me even with all the questions I asked & the statements I asked for him to repeat he stayed so calm. Personable & friendly. He thanked me for making his day. Happy to hear it. I reciprocated that after speaking with many dimwitted, grouchy, rude customer service he was a delight!! Professional, not pushy. Thank you Billy you made my day 😊 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Reviewed March 25, 2025
Customer service is a joke, they talk down to you. Make sure you don't file ANYTHING with them for at least 45 days. They will take your claim but not remind you that they don't cover anything for at least 45 days. Make sure you read, highlight and call them about every little discrepancy you find. Waste of money.
Reviewed March 25, 2025
I did not like the way the representative responded to me. Not a very good customer service person. I felt like I was being rushed to spend my money and I had to ask for clarity of what I was being offered. You have great overall reviews, which is why I was considering this company, but after thinking about how inconsiderate the attitude Alex displayed, I have changed my mind to go with a company that was attentive, provided great customer service, and cared about me knowing details of what I was getting. If a Rep is uncaring, I am wary about how the Services could be. I felt like it was, "Here, sign up for this service, and you can figure out what it entails later. Let me just get this sale".
Reviewed March 24, 2025
Andrew was knowledgeable and helpful in explaining the Policy and Service Agreements various options available. Went in details the promotions available at this time. Was patient in answering all of my questions. When he found out that I was a Senior Citizen, explained the Senior Policy and Service Agreement in terms I could understand. Andrew was helpful on obtaining approval from my credit card company to have amount approved. He was polite and listened for me. Andrew is indeed an asset to your company. He stated on the phone to confirm that I had received the email with my Policy and Service Agreement. Also provided me with his direct phone number if disconnected.
Reviewed March 24, 2025
I had a great experience with Billy. He was very knowledgeable about the product, pricing, and what my service needs might be in the future. He took the time to explain everything clearly, making sure I understood my options. It’s reassuring to work with a company that values transparency and customer satisfaction. Looking forward to seeing how their service holds up over time!
Reviewed March 24, 2025
Max ** was my agent. Very professional and knowledgeable. He answered all of my questions, and led me to believe I was signing up for the best deal… EVER! It was a great, non-stressful experience for me. Thank you!
Reviewed March 24, 2025
I asked questions and the agent was knowledgeable and patient. I need a home warranty service. As seniors, we plan to live in our house as long as we can. It will help us not have repairs in our later years that we can't afford. We think, a home warranty plan would be helpful. Although we have not had good experiences with warranty plans, we are trying again based upon the reviews.
Reviewed March 23, 2025
Having Regency Total Warranty service on hand when an urgent home maintenance issue occurs is comforting. My main refrigerator gave out, and as soon as I submitted a maintenance request and was put into contact with a professional technician in my area of town, it was less than a few hours. A qualified professional technician from Whirlpool came out and quickly assessed the issue, repaired my refrigerator, explained the issue and left us very satisfied with his work.
Reviewed March 23, 2025
We are extremely pleased with Max efforts to have us understand what the company has to offer and the best rate for us. He took the time to explain all the benefits regarding the home warranty. We are seniors and having no surprises of an appliance failing or our heating of AC not working makes Regency very attractive.
Reviewed March 22, 2025
When I called Regency Total Warranty to request a service call for my leaking toilet, I thought it was the seal at the bottom of the toilet. I was immediately referred to a Plumbing Company, and my scheduled appointment was for the very next day. The technician arrived and examined the problem, which turned out to be two rusted screws in the tank. He immediately obtained authorization to repair the problem, which he did efficiently and cleanly. Thank you, Regency Total Warranty.
Reviewed March 20, 2025
Alex was very helpful nice and easy to talk with. he explained everything in detail. I was with another company for many years, only used them 2 or 3 times. I hope that we have a good long lasting relationship.
Updated review: March 25, 2025
I received a call from Customer Experience and they were able to honor me a discounted rate. Their customer experience department called me the same day I submitted the negative review. A very nice gentlemen went on to apologize for any inconvenience. They were Amazing!!!
Original Review: March 20, 2025
I went on the website and completed my enrollment for Total Guard Plan. Two minutes after I got a call from a Bill ** stating that he could save me more money to lower my payment. He asked me a few questions and one of them was, "Are you a senior citizen," and I said yes and he said, "We have a discount for that and your payment will be now 39.99 vs. 45.83." He canceled my original payment and then charged my card the 39.99. I have not received the amended policy to reflect the change in the payment. I just called him and he said that the 39.99 was for the regular plan not the Total Guard Plan and he cannot change it to 45.83. He lied to me and my bank shows two withdrawals. One for 45.83 and one for 39.99. Can someone help me please. I am furious and will report to the Consumer Affairs if someone does not call me to fix this issue.
Reviewed March 18, 2025
Andrew was professional in his explanation of the product he offers. He listened to what I had experienced with another carrier. He was considerate of what I needed and was able to provide the product that best suits me. I am looking forward to having excellent service in the years to come as I signed up for the Senior 5 year coverage. I give Andrew 5 Stars⭐️⭐️⭐️⭐️⭐️!
Reviewed March 18, 2025
I had an amazing experience with Regency Total Warranty! The Representative Alex, was totally awesome! He answered all my questions and concerns. He was very knowledgeable and totally awesome! He needs to be a Manager training new recruits. Please give him a promotion, because he deserves it! Thanks Alex for making my evening great!
Regency Total Warranty Company Information
- Company Name:
- Regency Total Warranty
- Country:
- United States
- Website:
- regencytotalwarranty.com
