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Regency Total Warranty Reviews

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Edited by: Joanna Broder
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Edited by: Morgan Cutolo

About Regency Total Warranty

Regency Total Warranty offers two home warranty plans that cover the repairs and replacements of home systems and appliances. Plans start at $39.99 per month with a discounted rate if you pay upfront for one year. Claims can be filed online or by phone 24/7, with technicians typically dispatched within 48 hours of claim submission. Regency Total Warranty serves all 50 U.S. states.

Visit regencytotalwarranty.com
Pros
  • Available nationwide
  • Two plan options
  • Optional add-on coverage
Cons
  • Some water heater coverage exclusions

Regency Total Warranty Reviews

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    Page 7 Reviews 675 - 825
    Verified purchase
    CoverageStaff

    Reviewed Nov. 16, 2024

    We choose to use Regency Total Warranty for our home mortgage. We had an issue with the air conditioner, so they sent someone out. He fixed it, and we had some more, maybe two or three times on the air conditioner. There were a few issues, but they were all fixed. We had someone come out for the washer, and it was repaired. We have had excellent results with them throughout the entire process. I would recommend Regency Total Warranty.

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    Customer ServiceCoverageTechStaffTimeliness

    Reviewed Nov. 16, 2024

    I contacted Regency Total Warranty to request servicing for my gas range. The procedure was explained to me, and the next morning I was called back by a service technician who arrived the same day. Because of its age and the scarcity of replacement components, the stove was declared unrepairable, and I was granted a cash buyout to acquire a new range. Of course, no insurance settlement is ever as large as we would like, but given the age of the stove, it was reasonable. I will continue to suggest Regency Total Warranty to my family and friends.

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    Claims HandlingPriceStaff

    Reviewed Nov. 15, 2024

    Even though we have had a home warranty for a long time, the charges from the other companies were ridiculous. I could not afford them at all. I was looking for something inexpensive. I learned about Regency Total Warranty by talking to my coworkers and neighbors, asking around, and looking online. I have been using them since the summer, and they have worked nicely. I have previously filed a claim, and it was excellent. There were no problems.

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    Reviewed Nov. 15, 2024

    I have heard about Regency Total Warranty. I decided to cooperate with them after examining their information and finding them to be really trustworthy. So far, my experience with their services has been wonderful. Everything happened on time and according to plan. Regency Total Warranty keep their commitment to supporting their products and are a delight to work with.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2024

    Throughout the conversation, customer support maintained a continuous level of communication, keeping us informed of changes and future plans. Their remarkable expertise and dedication to delivering excellent service were visible throughout the relationship. This customer support call, in general, exemplified the highest level of customer service: a consistent blend of empathy, expertise, and efficiency that left a lasting impression. Our trust in Regency Total Warranty was strengthened, and their dedication to customer care is admirable.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 15, 2024

    After submitting our claim to Regency Total Warranty on Friday, we got a call from Regency on Saturday inquiring as to whether we had heard back from the vendor. Since we hadn't, they followed up and assigned a different vendor, who called us, mended the toilet, and arrived as quickly as possible. In fact, the provider arrived earlier than anticipated and was really professional. Compared to other home warranty companies we have used, this one was a lot simpler.

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    TechPunctuality & SpeedStaff

    Reviewed Nov. 15, 2024

    I would strongly suggest Regency Total Warranty! Our service has been quick and effective both times we have used it, and the workers showed up when they said they would. They handled our issue quickly and with great professionalism. We want to remain with Regency Total Warranty for a very long time, even though we have used other home warranty providers!

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    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed Nov. 15, 2024

    It was simple and quick to request a service. A person from Regency Total Warranty answered quickly and provided me with precise details on what to anticipate. An hour or so after I called, the service technician called to set up an appointment for the following day's work. The technician was very professional, arrived at my house on time, and fixed my issue expertly, replacing my unit in 30 minutes. I am really pleased with the service. Because I trust that Regency Total Warranty has done a wonderful job in their selection process, I am thrilled that I no longer need to do a lot of research to find the correct providers to work on my home repairs. I appreciate the wonderful experience!

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    TechStaff

    Reviewed Nov. 15, 2024

    I had very serious plumbing troubles. Regency Total Warranty sent me a plumber. They came out and realized that it was not a plumbing problem, but rather a septic issue, therefore they recommended someone who came out and did an excellent job. They were courteous and respectful people to do business with. Thanks, Regency Total Warranty.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed Nov. 15, 2024

    Regency Total Warranty provided a prompt service in connection with a refrigerator that stopped running. The customer service person understood the urgency of the situation. The assigned refrigerator service person made efforts to try to get the refrigerator repaired. When that was not possible, assistance was provided in the purchase of a new refrigerator.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 15, 2024

    So far, I have had excellent service from Regency Total Warranty. I have had one claim. My toilet handle broke and not able to flush. Within 1 hour had a plumber's number to call -- He was here at the house within a few hours. The service was fast and ended up being resolved very quickly and efficiently. I really appreciated the no hassle approach. Thank you Regency Total Warranty. Perfect service!

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    Customer ServiceTechStaff

    Reviewed Nov. 15, 2024

    I phoned Regency Total Warranty in the morning, and the plumber arrived that afternoon. He removed the clog and tightened a hose for me - a very efficient job. Easy service and a great experience for my first call to Regency Total Warranty. Excellent response and follow-through. I would highly suggest Regency Total Warranty for home warranty services, as well as this contractor for their exceptional service.

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    Staff

    Reviewed Nov. 14, 2024

    My refrigerator was fixed with confidence by a fantastic repair firm that Regency Total Warranty assigned; they were polite and professional. Excellent business; for peace of mind, Regency Total Warranty is essential. I will admit that I was nervous about working with a company I did not know, but my concerns were unjustified. Regency Total Warranty, thank you for making this process so simple.

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    CoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Nov. 14, 2024

    My washing machine started smoking and smelling like it was burning, so I had to make a claim. A technician from Regency Total Warranty arrived promptly to examine my issue. Regency Total Warranty is offering a check for a replacement because my washer could not be fixed. Since I could not replace the washer without assistance, I am quite pleased with the result. The issue was fixed in less than a week, and the customer support was excellent.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 14, 2024

    I made two separate calls to Regency Total Warranty at different times regarding two distinct things. They were really kind and polite both times. The repairs were finished on schedule once they sent out the right repairmen. I am quite satisfied and happy with the service. I appreciate your prompt reply and rapid remedy. I enjoyed the experience.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 14, 2024

    I was first doubtful, but then I brought up the issue of a leaking toilet in my first claim. The assistance was prompt. After giving me a call and arranging a time that worked for me, the plumber came in, identified the issue, and completed an excellent repair. Regency Total Warranty is a service that I would heartily suggest to homeowners in need of dependable, accountable, and precise personnel to handle home ownership crises and concerns.

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    Customer ServiceTechPunctuality & SpeedStaffTimeliness

    Reviewed Nov. 14, 2024

    I recently switched home warranty to Regency Total Warranty and had them come out to inspect my washer. The customer service on the phone was quite helpful and knowledgeable, and they were prepared to send someone out the very following day! The Service Tech phoned me within hours of my call to Regency Total Warranty, was very pleasant, and worked around my schedule. On the day of service, the Tech called ahead of time to confirm the appointment time and arrived on time, professional and pleasant. My washer was fixed in minutes! The entire process was simple and smooth! I have already recommended Regency Total Warranty to my family and friends!

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 14, 2024

    I reported a clogged sink. A plumber called me within an hour, and the drain was clear in three hours! The contractor was prompt, clean, and professional. The task was finished without causing significant disruption to my schedule. I would suggest Regency Total Warranty. I am really satisfied with any services I have used. Always refer customers to you. I am very happy with excellent, rapid service. Thank you.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 14, 2024

    Regency Total Warranty is very quick and responsive to my phone call. They contacted a contractor to come out and look at my cook top and oven they evaluated. It said that they would have to order parts, and it would take 5 to 7 days. A week later I called the repair company, and they told me it was on hold because they had options but failed to contact me and let me know what they were. I told them I want it fixed as soon as possible so they order the parts a week later. So I have been without an oven for two weeks and counting. Regency Total Warranty was proficient but the repair company I feel dropped the ball.

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    Customer ServiceTechPunctuality & SpeedStaffTimeliness

    Reviewed Nov. 14, 2024

    The first thing was that I had previously used another warranty provider for almost ten years. Their service was excellent at first, but it quickly deteriorated in recent years, prompting me to hunt for another warranty organization. So, after reading some really positive reviews, I contacted Regency Total Warranty. I requested service on Monday and was assigned a contractor within a few minutes. I called him, and he said he could come out the next day. I asked if he could come out on Wednesdays or Thursdays. He said he would call me Wednesday morning. I actually called him Wednesday morning. He could come here after lunch. He came, corrected the difficulties with my garbage disposal in seconds, and demonstrated how to do it. It was really simple, and I am quite pleased.

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    TechPunctuality & SpeedStaff

    Reviewed Nov. 14, 2024

    This time, they sent me a repairman from the contracting company. Very professional, pleasant, and efficient, and all of the documentation and work requests were already completed with Allison's assistance, so everything went smoothly and without delay. Of course, the appointment took a week, but once he arrived, the service was excellent. Thank you.

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    Customer ServiceClaims HandlingTechPricePunctuality & SpeedStaffRatesFollow-Through

    Reviewed Nov. 14, 2024

    I saw the Regency Total Warranty commercials and thought they would be legitimate, and the pricing when I spoke with them seemed reasonable. So that is why I chose them. I have submitted a claim. They basically followed through on their responsibilities. I called them up. I was able to contact someone there fairly soon. And within an hour, they had me scheduled with a local plumber. He came out and did his thing. So that was quite positive. Every time I have spoken with someone at the warranty company, they have been very professional and polite. So far, I am pleased with them. I would give them a 4 since I believe the folks who work at the warranty are 5 and the tradespeople they recommend are 3 to 4.

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    Customer ServiceCoverageTechStaff

    Reviewed Nov. 14, 2024

    After contacting Regency Total Warranty and detailing my concern, an electric specialist contacted me right away. I was relieved that they left a thorough phone message, as I was not at home when they called. Arranging for a repairman was simple. The technician arrived and was really professional and courteous. He fixed my problem in minutes! I call this good business!

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    Customer ServicePriceMaintenanceStaffRatesCoverage Limits

    Reviewed Nov. 14, 2024

    We have been with Regency Total Warranty for about two years. We have had to file multiple claims throughout that period, and I cannot say enough good things about this firm. When I submit a new claim online, they answer swiftly and follow up to ensure that we are satisfied with the service we receive. The personnel at Regency Total Warranty are absolutely fantastic and really concerned about your claim. They want to ensure that the business they have chosen to handle your claim meets all of our standards. We had one claim in which the business they selected did not work out.

    We were apologized to, and another service worker was dispatched to our home the following day. I cannot say enough positive things about Regency Total Warranty, and I recommend that everyone I know call and obtain the service as well. The prices are reasonable, the service is superb, and the people are friendly. I wholeheartedly suggest Regency Total Warranty to everyone who will listen. Thank you for the opportunity to say thank you.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 14, 2024

    Regency Total Warranty assigned a plumber to address my plumbing issues quickly over the holiday weekend. The repairs were completed fast and efficiently. The technician was courteous, helpful, and sympathetic to the family's activities. I had company during his servicing call. This expert has previously worked for me, and I have always been delighted with his work. He has yet to return to work on something he has previously repaired for me. It is a huge relief to be able to call Regency Total Warranty and know the problem would be fixed swiftly and fully. I have suggested Regency Total Warranty to others and will continue to do so.

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    Customer Service

    Reviewed Nov. 14, 2024

    I will be referring to several persons I know. We were quite satisfied with the service. We contacted on Sunday to file a labor claim for an air conditioner repair. Regency Total Warranty emailed us a claim form, which we completed and returned with a copy of the paid invoice on Monday. On Tuesday, they reviewed our claim and determined it was good, notifying us that they will send us a check within 30 days.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 14, 2024

    I encountered a problem with one of my outlets. I called Regency Total Warranty and a representative promptly helped me find someone. You have been there twice. The first time was with my washer. I am a first-time homeowner and do not know any professionals. I will be referring to several persons I know.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 14, 2024

    We have had Regency Total Warranty for more than a year and have called them multiple times. Each time was simple, and the service was quick. We had skilled technicians come to our rescue. They have all been competent and nice. We are really pleased with Regency Total Warranty and want to continue utilizing them.

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    Customer ServiceTechStaff

    Reviewed Nov. 14, 2024

    I had to file multiple claims, and the firm always responded immediately. The contractors we used were always quite professional. I would recommend this company to everyone. I am on my second year with Regency Total Warranty and have had no problems. The persons I have mentioned so far would also agree with me.

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    Customer ServiceCoverageTechStaff

    Reviewed Nov. 13, 2024

    I recently had a problem with my toilet because the tank cracked. After phoning and having a repairman come out, we discovered that this was not a covered repair. I contacted customer support about this issue, and they were quite helpful in assisting me with a solution that I believed was more than fair. I have since suggested Regency Total Warranty to several friends and relatives, and I will continue to do so. Thank you.

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    TechPricePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Nov. 13, 2024

    I just recently bought a house. Because it was not a new property, the previous owner purchased the warranty for me to provide me with peace of mind. About two months after I relocated, I realized that the dial pad on my oven was not working. Regency Total Warranty handled everything swiftly and professionally. I had a repairman come down the next day, and later that day, I was offered a buyout by the firm because the repair cost more than the value of the oven. I would recommend this to anyone looking to purchase or sell a home. It is the correct Regency Total Warranty!

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    CoverageTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Nov. 13, 2024

    We are Regency Total Warranty clients who have never used it till today. Our washer started doing things it was not meant to, and our dryer took 2-3 runs to dry our clothes. Within hours, we had a local technician assigned to our case. They came out to diagnose and are currently waiting for parts to arrive for the repair. Regency Total Warranty is a great company to work with. Thinking about renewing our policy. Thank you, Regency Total Warranty.

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    Claims HandlingTechPunctuality & SpeedStaff

    Reviewed Nov. 13, 2024

    I filed a claim Saturday morning for a leaking drain pipe in our basement. Regency Total Warranty provided us with a service in less than two hours on a Saturday. The plumber contacted me first thing Monday morning and set an appointment to come take a look. Regency Total Warranty approved the necessary repairs immediately, and our problem was resolved fast. Overall, an excellent experience from beginning to end.

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    TechPunctuality & SpeedStaff

    Reviewed Nov. 13, 2024

    Regency Total Warranty was notified of a problem with our air conditioner running irregularly. The agent instantly assigned a contractor, and I scheduled the appointment for the following day. The guy arrived on time and diagnosed the problem shortly after I described it. He rebuilt the motor, and the air conditioner is now fully operational. Great job.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 13, 2024

    The cooling system was not producing enough cold air; I called Regency Total Warranty and a contractor was assigned. The contractor arrived on schedule, identified the problem, and corrected it quickly. My home's air conditioning equipment was serviced quickly. The technician was very efficient and friendly. They solved the problem in minutes. I am glad my request was completed quickly and professionally.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 13, 2024

    I called the Regency Total Warranty helpline and explained the situation with my refrigerator not cooling, and the organization responded quickly and efficiently in resolving the issue. I called Regency Total Warranty, and a technician came out. The problem was solved. Excellent communication and a pleasure to conduct business with. Thanks a lot, Regency Total Warranty.

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    Customer ServiceTechStaff

    Reviewed Nov. 13, 2024

    I called Regency Total Warranty on Monday morning, and they sent a technician on Tuesday. Andrew, the technician, is from a contracting company. He is quite courteous and friendly. He is really nice and answers all of my queries. I would suggest Regency Total Warranty to my friends. Next year, I will renew my warranty for my other home with Regency Total Warranty.

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 13, 2024

    My trash disposal broke down, and after phoning Regency Total Warranty, I was able to contact English Property Maintenance, who is usually fantastic when he comes over. He gets the work done quickly and I am extremely pleased with how my claim was handled in a timely manner. Fixed the problem and responded quickly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 13, 2024

    Washer stopped operating; I phoned Regency Total Warranty, and they swiftly initiated a claim and located a Whirlpool appliance expert. They kept me informed at all times on who would be coming to set up an appointment - really kind gentlemen. He notified them of the problem. Everything was taken care of swiftly.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 13, 2024

    From our first conversation to finish, everything was really simple. The field technician, Chris, was very knowledgeable about the situation. I had it diagnosed in less than a minute. He was really kind and got to work to fix the situation. Regency Total Warranty had the repair person contact me immediately, and they replaced it with a fresh new one. I was quite impressed with the customer service. The technician was prompt and efficient. Great job.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 13, 2024

    When my dishwasher began leaking, I contacted Regency Total Warranty. They were helpful over the phone. It was a Sunday, and they responded swiftly. They assigned me to a contractor, and I recognized who it was within a few minutes. The contractor was professional and accommodating to my schedule. Thank you.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaffTransparencyTimelinessCoverage Limits

    Reviewed Nov. 13, 2024

    Repairing an electric dryer. I called Regency Total Warranty, and they called me back the same day with the repair service number. I called, and they came out the next day. The repairman was neat, and he located and fixed the problem right away. The service was quick. My problem was resolved in less than a week. I was kept up to date on my claim.

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    Customer ServiceStaff

    Reviewed Nov. 13, 2024

    I contacted a second time to request that I cease receiving daily emails from Regency Total Warranty soliciting my business. I am already a customer. The agent was extremely helpful, with a can-do, upbeat approach. Throughout the chat, I knew she was smiling on the other end of the phone. She is an asset to your profession.

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    TechPunctuality & SpeedStaff

    Reviewed Nov. 13, 2024

    The plumber produced outstanding results. He got out as quickly as he could and resolved the issue. Extremely professional and courteous. I switched from my former home warranty company to Regency Total Warranty and was first hesitant, but after this experience, I am extremely satisfied with the Regency Total Warranty service!

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    TechPricePunctuality & Speed

    Reviewed Nov. 13, 2024

    We had been using another home warranty company for over two years. We took a gamble and switched to Regency Total Warranty. The monthly fee was less, the claim deductible was less, and the contractors have been showing up much quicker. There were times we had to wait for almost a week and then several other days for parts to come in. We have been very pleased with Regency Total Warranty and highly recommend it to our friends. It gives you a peace of mind knowing that many repairs are fixed at a much lower cost.

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    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedStaffTimeliness

    Reviewed Nov. 13, 2024

    I had a problem with a toilet that ran continuously. I filed a claim online with Regency Total Warranty and received notification within minutes of the service company that would be arriving. I called the company and received an appointment the next day. They came out and repaired it swiftly and professionally. The technician was very competent and friendly, and I am certain he will resolve the underlying issue. My first encounter with the warranty, and I am quite happy.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 12, 2024

    I have used various home warranty companies, but this was the first time I used my new Regency Total Warranty. They were very responsive and helpful. My claim was allocated to a technician. The technician called 30 minutes ahead of schedule and arrived on time. He thoroughly investigated the issue and had my AC working again within an hour. He was really knowledgeable, courteous, and competent. Very pleased with the services.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 12, 2024

    Regency Total Warranty is very professional, provides excellent customer service, and only works with the best contractors. Every service request I have initiated has been a positive and enjoyable experience. They will seek the best in the industry to repair or replace your appliance. If a contractor fails to provide good service, they will finally refer you to the appropriate person. Just this past Friday, I had an amazing repair person come out and solve my plumbing issues. Randy was punctual, polite, pleasant, and, most importantly, knowledgeable about his plumbing trade. He was wonderful. Overall, I have been quite impressed with Regency Total Warranty's service. I will absolutely renew.

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    CoverageRefunds & PayoutsMaintenance

    Reviewed Nov. 12, 2024

    With recent troubles with my pool salt cell, which is covered by Regency Total Warranty, they sought to find a solution to assist me resolve the issue by enabling me to replace the salt cell and is now in the process of reimbursing me for the part. This saved me a lot of money, and I now have a functional pool.

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    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 12, 2024

    The two main front burners on my electric stove/range were not working. I spoke with a pleasant customer service representative and obtained a work order number. A specialist from appliance repair was promptly summoned to process our claim. Regency Total Warranty was fast in expediting the repair of our range, and I was not charged anything. My policy expires next month, and if they continue to handle things as effectively, I will remain a Regency Total Warranty customer.

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    Customer ServiceCoverageTechPunctuality & SpeedStaffTimeliness

    Reviewed Nov. 12, 2024

    This was my first claim with Regency Total Warranty, and I e-mailed a repair request on July 4th, expecting a response the next day. I was surprised to receive a confirmation and work order issued within hours of my request. The electrician phoned me the next morning, and he arrived at my house late in the morning and concluded that the fan needed to be replaced. He then emailed his findings to Regency Total Warranty, who approved the replacement within an hour, and a new fan was installed the following morning. Needless to say, my experience exceeded my expectations, and I would recommend Regency Total Warranty to anybody. The electrician they recommended was excellent, and he will be my option for any future electrical concerns that are not covered by my warranty plan.

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    Customer ServiceStaffTimeliness

    Reviewed Nov. 12, 2024

    My air conditioner's breaker blew out during a storm last week. I called Regency Total Warranty and received a rapid response. I called the electric company they recommended, and he was quite responsive. I phoned Regency Total Warranty at 8:30 a.m., and he arrived at my house at 1:30 p.m. the same day and completed the service in 30 minutes. In my opinion, there is no better service than this.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 12, 2024

    After a few calls to Regency Total Warranty, communication issues were resolved, they have set an appointment with the repair person and the service personnel came out to locate and repair the leak. The service was extremely professional, and the technicians were both knowledgeable and pleasant. I recommend Regency Total Warranty to everyone.

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    TechPunctuality & SpeedStaffTimeliness

    Reviewed Nov. 12, 2024

    Our air conditioner quit working over the weekend. We contacted on Saturday and received the work order. Regency Total Regency contacted the technician's number and left a message. The technician answered and came out the next day, which was Sunday. Our repairs were rather minor. We have had two service appointments with Regency Total Warranty and have been pleased with both.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 12, 2024

    My central air conditioning quit operating late one evening. I phoned Regency Total Warranty the next morning. By the afternoon, the technician had been at my home, and my unit had been repaired within an hour. I sincerely appreciate Regency Total Warranty. They came out to fix it quickly and precisely. I could not have asked for a more responsive team. Thank you Regency Total Warranty for your rapid attention and wonderful customer service!

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    TechRefunds & PayoutsStaff

    Reviewed Nov. 12, 2024

    I bought a resale home less than 60 days ago, coupled with Regency Total Warranty for peace of mind. I am very glad I did. My air conditioner and refrigerator both had issues, which were swiftly resolved by local service technicians. The entire process is straightforward, and it has already paid for itself. I have referred this company to my family, friends, and coworkers.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 12, 2024

    My dishwasher stopped cleaning dishes on Sunday. I phoned the Regency Total Warranty. They contacted a repairman, who called me that day and scheduled an appointment for Friday. He identified the problem, ordered the components, and will be out this week to repair it. The repair was completed promptly and professionally. The overall experience was excellent. Keep up the wonderful work. Thank you, Regency Total Warranty, for the prompt resolution.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 12, 2024

    Unfortunately, both of my air conditioners failed at the same time on a hot summer day. I immediately phoned Regency Total Warranty, and the representative was very helpful and sensitive to my situation. Within an hour, the service provider phoned me and set up an appointment. I was extremely pleased with the hassle-free service, and they had my AC units up and running in no time. Thank you, Regency Total Warranty, for your prompt response and hassle-free service!

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    CoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 12, 2024

    The technician came to my house because the air conditioner was not working properly. After careful inspection, it was discovered that the circuit breakers were not making a complete connection and needed to be replaced. I reported this to Regency Total Warranty, and they scheduled an electric specialist to come to my home and replace the damaged circuit breakers. The air conditioning system now works wonderfully. Both techs were very professional, arrived on time, and made no mess.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 12, 2024

    We have had the Regency Total Warranty insurance for approximately a year and a half, and this is our second service call. We experienced a leak under our sink and were sent to a local plumbing firm. They sent down a service representative who was highly experienced, courteous, and professional. In less than an hour, he discovered and repaired the source of the leak. In addition, he checked over the rest of the plumbing and informed us that everything else was fine except for our pressure gauge at the front of the house, which may need to be replaced. We could not have asked for more professional service.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 12, 2024

    In May, the air conditioner failed on a Saturday during a high school graduation. I called Regency Total Warranty and was given a name. They could not reach me until Wednesday, so I waited. There are many issues with them. I phoned you on a Friday afternoon, and you recommended a new company. They contacted me at 7 p.m. and arrived about 10 p.m. Thank you for jumping on the ball and starting a new company while closing the previous one.

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    CoveragePunctuality & SpeedStaff

    Reviewed Nov. 12, 2024

    The water heater was fixed in a day. I have had great experiences with Regency Total Warranty on three rental properties. The staff at Regency Total Warranty has continuously gone above and above to deliver prompt, polite, and expert service that has surpassed my expectations. I am excited to be a lifelong Regency Total coverage customer since the coverage is excellent value!

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 12, 2024

    I contacted customer care at Regency Total Warranty, and the repair firm promptly sent me an email with their phone number. I informed the manager about the dryer's behavior over the phone. After obtaining the make and model, he stated that his technician will be out the following morning between 8:00 and 9:00. When the technician arrived, he immediately identified the issue after turning on the dryer. He even had the pieces according to the previous day's description. In a little more than an hour, he had the blower and motor fixed. This was some of the best service I have ever received from Regency Total Warranty as well as the company.

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    Customer ServiceTechPricePunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 12, 2024

    Regency Total Warranty performed as intended. The garage door opener was not working, so we called Regency Total Warranty, and a local technician called us within an hour. The opener was repaired within 24 hours of making the first contact with Regency Total Warranty. Service was quick, friendly, and convenient. Thank you for making the repair less stressful and expensive.

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    CoverageTechPricePunctuality & SpeedStaffResolutionTimeliness

    Reviewed Nov. 11, 2024

    I was really satisfied with Regency Total Warranty within minutes. I had a service provider assigned to my claim who was straightforward to contact and scheduled a same-day appointment! The expert was incredibly educated and worked fast to resolve my issue and restore our air conditioning! I simply wish there was coverage for damage repairs. This would be an excellent addition to the policy. We are currently responsible for the expense of damage repair, which was fortunately not prohibitively expensive.

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    TechPunctuality & SpeedStaffTimeliness

    Reviewed Nov. 11, 2024

    After seeking a repair for my air conditioner through Regency Total Warranty, I was given an order number and contacted the company within the day. The technician contacted me to set up an appointment, and the replacement was completed successfully. Everyone was really friendly and accommodating. The next day, my air conditioner was repaired quickly and reliably. Thank you.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaffValue

    Reviewed Nov. 11, 2024

    Our air conditioner failed at the worst possible time, when we were expecting guests. At around 3 p.m., I called Regency Total Warranty. I was told to wait 24 hours before someone would contact me. To my great surprise, I received a phone call within half an hour name the repair firm. The repairman arrived within an hour and resolved the issue. All I can say is thank you for your really rapid service. Regency Total Warranty is excellent value for money.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 11, 2024

    The blower housing was leaking water through an ongoing drip when the air conditioner was on. I called Regency Total Warranty and the representative set an appointment with the contractor company and shared the phone number. I got call from the contractor company and they assigned a tech who reached within an hour of my call and blew out the condenser hose, cleaned out the remaining water and checked everything else. It's now working great.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 11, 2024

    Regency Total Warranty handled my claim quickly and hassle free. A technician was assigned and I was called by their dispatch service. The technician called when he was on the way and was knowledgeable and professional. He contacted Regency Total Warranty for approval and was able to quickly take care of the problem.

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    TechPriceTimelinessWait Time

    Reviewed Nov. 11, 2024

    I was hesitant of Home Warranties because I had heard different viewpoints. However, my house's appliances are pretty old, so I figured it was worth the risk. I have utilized Regency Total Warranty three times this year and have been quite pleased. We had a total standstill in the house due to the plumbing issue, and a guest was upstairs. Despite the fact that they stated that they were not an emergency service, they were able to dispatch a plumber the same day at 7:30 p.m. We were thrilled. I absolutely recommend Regency Total Warranty.

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    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 11, 2024

    I have been using Regency Total Warranty for six months. Every time I contact them, both the customer support and technical departments answer quickly. I am quite excited. If my account expires, I plan to employ their service again to preserve my peace of mind. Your option is always correct. I had to file many claims for a persistent problem with my air conditioning system. I even had to get a second opinion, which meant paying out of pocket and being reimbursed! Regency Total Warranty was amazing and extremely professional! Thanks.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 11, 2024

    I had an emergency; the toilet was clogged. After phoning Regency Total Warranty for the first time, they dispatched a plumber, who unclogged the toilet, but a few days later the system backed up and flooded the home. I phoned Regency Total Warranty again, and the representative put me at ease before dispatching a plumber to aid in resolving my situation. He took his time and checked everything in the house to find the source of the problem, which was eventually unclogged and is now working properly.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 11, 2024

    Regency Total Warranty was fantastic in emailing me the name and phone number of the electrician, whom I called. Alex was really helpful, and I made an appointment. Mike arrived on schedule and was fantastic. He described and demonstrated the problem. Mike was really polite and left my house tidy. I would suggest Regency Total Warranty.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 11, 2024

    This is the second time I have called them, and I will definitely use them again for their specialty services. The technician was very friendly and arrived on time. I watched James from start to finish, and he was very knowledgeable. After he fixed the problem, we waited to make sure the dishwasher was functioning properly, and two hours later, he returned my call and assured me that there was no problem. The issue was fixed within 24 hours of calling Regency Total Warranty, and we could not have asked for a better experience.

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    Customer ServiceCoverageTechMaintenanceStaffTimeliness

    Reviewed Nov. 11, 2024

    I called Regency Total Warranty about my washer - when spinning it was stopping. The service dept. had a repairman there the next day and the drum bearing were bad - the washer could not be repaired. I called Regency Total Warranty and said they would have to mail me a check to replace the washer and she would put a rush on it, I should receive it within 30 days. I thought that was a bit long but glad I was going to get a new washer.

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    TechPunctuality & SpeedStaff

    Reviewed Nov. 11, 2024

    I have launched a complaint to Regency Total Warrant for my garage doors, they have set the appointment and the technician arrived at the specified time and diagnosed the problem with the opener. He decided that the entire opener unit required replacement and, after receiving approval from your company, installed the new unit. He completed the installation quickly. The opener operates properly.

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    TechPunctuality & SpeedMaintenance

    Reviewed Nov. 11, 2024

    I would like to start my review by saying that Regency Total Warranty uses many vendors to achieve the goal of repairing broken home appliances. Their attention to detail and the customer's satisfaction is exemplary. With that being said, I have had 3 service orders for 3 separate issues, and each problem has been handled promptly and successfully without issues. I have had my furnace repaired, my microwave, and my refrigerator. In closing, I would like to say I was skeptical about any company repairing all of my home's issues. I am no longer a skeptic.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 11, 2024

    I bought this warranty because of my condition, and just in case I needed help, Regency Total Warranty was there, and the companies sent to me were great. The thermostat stopped over the weekend, and late Friday night my toilet started leaking. I am a paralyzed woman in a wheelchair, and I cannot afford to risk falling, so I was not prepared for how quickly I was treated when I called this morning. Thank you all so much.

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    Customer ServiceClaims HandlingTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 11, 2024

    I have now dealt with two different problems with Regency Total Warranty, and I have always found them to be really professional. It only takes a click or a phone call to submit a claim, and Regency Total Warranty handles the rest. The repairs were finished quickly, and both contractors were cordial and competent. To my friends and family, I heartily suggest Regency Total Warranty.

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    Customer Service

    Reviewed Nov. 11, 2024

    When the motor on my swimming pool filtration pump failed to start, I called Regency Total Warranty. The individual who answered my call was pleasant and explained the procedure to me. I received an email verifying my work request, therefore I contacted the service recommended by Regency Total Warranty. The motor was soon fixed. I am really glad I have Regency Total Warranty on my side.

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    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed Nov. 10, 2024

    When we arrived home Wednesday night, we discovered that our air conditioner thermostat was blank and there was no air conditioning. I immediately phoned Regency Total Warranty for the first time after joining in September. The individual informed me that someone will contact me by 8:30 the next morning. As I was hanging up, I checked my emails as he instructed, and I got the information to phone the firm that would be coming out. Thursday morning at 8:30, I called the company, and the very lovely girl knew I was going to call and said she would call her tech and call me back right away. That is what she did, and our technician arrived about 1:30 p.m. to repair my air conditioner and have it functioning cold. Thank you, Regency Total Warranty! Quick and effective service! The technician was knowledgeable and courteous. Great service! Great company!

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    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Nov. 10, 2024

    The technician fixed the washer twice for the same problem. It broke again a few days later, and the technician said he was completely booked and could not get out soon enough to fix it. I called Regency Total Warranty, and they provided another technician within an hour. A new technician determined that repairing the washer would be more expensive than replacing it entirely. Regency Total Warranty then provided the owner a complete replacement of the washer. Such wonderful service and turnaround! Definitely worth the investment in the warranty. The warranty and service call rates are undoubtedly among the lowest, if not the lowest! I highly suggest this company! I am a happy and delighted customer.

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    Customer ServiceTechPriceMaintenanceStaff

    Reviewed Nov. 10, 2024

    My refrigerator stopped operating on Friday night, so I called Regency Total Warranty on Saturday morning. I received the name of a repairman, who was able to contact me till Monday. Regency Total Warranty was extremely professional and timely, and the repair technician was wonderful. The refrigerator was repaired at a modest charge, as described. This was my first time using Regency Total Warranty, and it was a pleasant experience.

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    CoverageMaintenanceStaff

    Reviewed Nov. 10, 2024

    Unfortunately, I have had to file two claims this year. Each time, the Regency Total Warranty team was really responsive. Within 24 hours. A local repair firm contacted me to set up an assessment and start the repairs. Regency Total Warranty employees have always been pleasant to work with and considerate of my demands. I am completely delighted with Regency Total Warranty and plan to renew my house warranty policy with them when it expires.

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    TechPunctuality & SpeedMaintenanceTimeliness

    Reviewed Nov. 10, 2024

    Late in the afternoon. The water line has broken. Water to the house has to be turned off completely. There is no water, and it is an emergency! Regency Total Warranty reacted fast, and the repair people plumber contacted us immediately and arrived the next day. Given the circumstances, we could not have hoped for a greater reaction and repair!

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffTimelinessCoverage Limits

    Reviewed Nov. 8, 2024

    I contacted to report the problem. The claim was submitted swiftly, and I received an email with the technician's phone number. I called and arranged an appointment for the next day. They came out and diagnosed the problem, then reported it to Regency Total Warranty, and I followed up to schedule another appointment for the technician to replace the motor. So far, there are no complaints. I am new to the company. I abandoned another service due to problems. So good work, Regency Total Warranty.

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    Customer ServiceTechMaintenanceStaff

    Reviewed Nov. 8, 2024

    I like the ability to submit my claim to Regency Total Warranty online at any time of day or night. I received a call from the technician less than an hour after filing my claim, and they arrived at my house within three hours to inspect my air conditioner. A part had to be ordered, which pushed the repair back a few days, but that is understandable. Excellent service, and we have cool air upstairs once again!

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Nov. 8, 2024

    Regency Total Warranty promptly handled my claim, and a repair person called the same day I submitted the claim, and he was able to give me an appointment the next day. He arrived promptly, assessed the problem, and was very pleasant and knowledgeable. A part had to be ordered, and I am waiting for delivery and another appointment. I was very pleased with how everything was handled.

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    TechPunctuality & SpeedStaff

    Reviewed Nov. 8, 2024

    I have not had a single issue with any claims. Everything went really well with Regency Total Warranty, and the service was completed fast. The service technicians were excellent at their job. I cleaned up after the job. They asked questions, so things were done correctly the first time. The answering business acted professionally. They were punctual and really educated. They diagnosed the problem in minutes and completed the necessary fixes.

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    TechPricePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Nov. 8, 2024

    My pool motor stopped working. Regency Total Warranty acted quickly, sending a technician the next day. Our pump was replaced, and the pool continued to function properly. A skilled and friendly technician completed the repair quickly and efficiently. We are glad we chose Regency Total Warranty, a worry-free approach to deal with becoming a homeowner. It is well worth the peace of mind for a small investment. I definitely suggest Regency Total Warranty to all of my friends.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Nov. 8, 2024

    I filed the claim. The appointment was planned the next day. The electrician arrived ahead of schedule, which was wonderful. He diagnosed the difficulties. The next day, the parts were returned, and the repairs were completed. Quick callbacks and amazing service. Although the service call is not yet completed, the response was prompt, and the diagnosis was accurate and on target. That all turned out wonderful! Great service. Regency Total Warranty, thank you.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Nov. 8, 2024

    We called because the washing machine was leaking. Regency Total Warranty assigned a repair firm, who promptly contacted us to analyze the situation. When the fault was discovered, Regency Total Warranty contacted to say they would either fix it or, because our washer was 19 years old, pay us $175 toward a new washer. We decided to buy a new washer, and when the salesman at the store tried to sell us into an extended warranty, my husband readily stated that we did not need it. We have excellent coverage with Regency Total Warranty. Thank you for your service.

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    Customer ServiceTechMaintenanceStaffResolution

    Reviewed Nov. 8, 2024

    The realtors told me that the tenants in my rental property had no lights in the master bedroom or the two bathrooms, so I called Regency Total Warranty, and within a day, someone was at the house fixing the issue. The following day, I spoke with him, and he explained what the issue was and gave me some advice on how to prevent it from happening again, including upgrading the circuit breaker. I am implementing the advice, and I will continue to use Regency Total Warranty because the employees genuinely care about what they do and the electricians who come out "Know their job." My tenants are satisfied, and I am too.

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    Customer ServiceSales & MarketingPrice

    Reviewed Nov. 8, 2024

    Andrew from Regency Total Warranty spent a significant amount of time communicating with me via email and phone. He was very comprehensive with his knowledge and answered all of my inquiries. He also took the effort to discover every possible discount and deal for me! We have been with another Home Warranty business for years, and their costs have constantly escalated. Regency Total Warranty is so much less expensive that it nearly seems impossible to believe! Andrew told me that Regency Total Warranty will be there for us. If his customer service reflects Regency Total Warranty's communication, service, and attention to detail, we will undoubtedly become long-term customers.

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    Customer ServiceCoverageTechPriceMaintenanceStaff

    Reviewed Nov. 7, 2024

    It was all simple! They arranged for someone to fix my garbage disposal after I only called, and they arrived the following day. Before beginning work, our technician Scott made sure our claim was accepted. In five minutes, it was, and I received a new garbage disposal with just a service charge to pay. Getting a Regency Total Warranty is something I highly suggest!

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    Customer ServiceCoverageStaffCoverage Limits

    Reviewed Nov. 7, 2024

    I had Regency Total Warranty coverage for about a year, but this was the first time I utilized their service for a microwave repair. I called on a Tuesday morning, and in a couple of hours, I was provided with a service agent to assist with the problem. By Wednesday afternoon, the microwave was repaired! The customer service rep was very professional, courteous, and helpful, and the company's follow-up to ensure everything was taken care of was great. Impressive!! Thank you, Regency Total Warranty.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 7, 2024

    Air conditioner repair not cooling house: I was really happy with how Regency Total Warranty arranged the business and when I was scheduled to meet with the local contractor. The local contractor was excellent; they evaluated the issue, got a new fan and motor quickly, replaced the old fan and motor, and got the air conditioner operating properly in less than a day. Both Regency Total Warranty deserve a lot of praise for the way they handled my customer service. Thank you very much.

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    Customer ServiceTechPricePunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 7, 2024

    We contacted for assistance after the washer broke. The repairman arrived promptly to make the necessary repairs. Unfortunately, it did not fix the problem. So I called back, and the repairman came out again to find a different problem. They contacted Regency Total Warranty, and because the repair would be pricey, we were offered a reasonable buyout. Everything happened in a fair time range. My former home warranty had a time span that was too extended, so I departed. So far, there has been no difficulty with Regency Total Warranty.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 7, 2024

    When I contacted about my claim, Regency Total Warranty swiftly responded and booked a technician. The repair business contacted me swiftly and booked the repair. The repairman was pleasant, punctual, and professional in his work, and he completed the repair. I have been using Regency Total Warranty for several months and will continue to use them based on this call and past repairs.

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    CoverageTechStaff

    Reviewed Nov. 7, 2024

    The man Regency Total Warranty provided was amazing! Somewhere between the garage and the kitchen sink, I experienced a nasty blockage. He used his drill to force out some kind of viscous, black substance. He persevered and eventually got it cleared after working on it nonstop. And despite the fact that it was not his problem, cleaned up everything afterward. I am so appreciative that he persisted in trying to repair the pipes beyond the first few minutes, when I am sure many plumbers would have given up.

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    Claims HandlingTechPunctuality & SpeedStaffTimeliness

    Reviewed Nov. 7, 2024

    Outstanding warranty support with prompt action. The air conditioner went out, and a technician arrived the next day and corrected the problem on the spot. There is no reason to come back. The technician was equipped with components, tools, and so on. The Regency Total Warranty service was outstanding and prompt. This was my first time filing a claim, and it was painless. What a wonderful experience. Timely and professional assistance.

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    Punctuality & Speed

    Reviewed Nov. 7, 2024

    Our air conditioner has quit working. I had no idea what to expect as this was our first time using Regency Total Warranty since we purchased our home four months ago. What a pleasant experience! I contacted at 10 a.m., and we had it corrected by 3 p.m. I had read the reviews before making the purchase. They were quite positive. Now I can also complain. We even received our first appointment for free!

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    TechStaffRates

    Reviewed Nov. 7, 2024

    I filed my first claim with Regency Total Warranty today for my air conditioner. Within an hour, the claim was allocated to a contractor. When I hired the contractor, they were courteous and efficient. They came to my place and resolved the issue. What a wonderful service and a fantastic warranty organization. I had a horrible previous experience with home warranty providers. The previous two repairs were performed inadequately by organizations with low ratings. I switched to Regency Total Warranty, and I am glad I did.

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    CoverageTechPunctuality & SpeedStaff

    Reviewed Nov. 7, 2024

    I recently purchased coverage from Regency Total Warranty. My first interaction with them was more than satisfactory. My garbage disposal broke, and I followed their instructions by contacting them online. A local repairman promptly contacted me, came out, and resolved the issue. There is no worry or hassle. I would highly suggest Regency Total Warranty to other homeowners!

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 7, 2024

    I called Regency Total Warranty to schedule an appointment; the technician arrived on time and informed us that all we needed to do was replace the filters and it will operate. As confirmation, he removed the filters, and it began. He also mentioned that the outside needs to be degreased. It functioned for roughly two days with new filters before shutting down again. The following time he came out, he discovered that it had a defective valve that needed to be changed, followed by Freon recharge. He could have avoided a lot of difficulties if he had done a decent job of troubleshooting the first time. However, for the Regency Total Warranty component, they performed an excellent job and pushed the technician to return to the site as soon as possible.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 7, 2024

    I had two claims with Regency Total Warranty within my first year with them. Though the repair businesses listed with them may not be the greatest, they have always been helpful in contacting them when trying to get repairs done quickly. Their vendors may not be the greatest, which is outside their control, but they have always been pleasant and helpful when I am at a loss and require assistance with a repair. However, I wish local repair services provided better customer service and a more professional work ethic.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 7, 2024

    Regency Total Warranty is by far the best warranty business I have dealt with. As a property manager, I am responsible for contacting various warranty companies on behalf of my clients. The service I received was horrible! I usually recommend that my clients switch to Regency Total Warranty, and one or two have done so. They use vendors who are professional and respectful. Regency Total Warranty cares about their customers, and I have been impressed by their quick response and concern. To summarize, Regency Total Warranty is my only choice.

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    Customer ServiceCoverageTechPunctuality & SpeedStaffTimeliness

    Reviewed Nov. 7, 2024

    I experienced issues with my air conditioner. I called Regency Total Warranty, and a repair technician came out the next day to diagnose the problem. He asked me to phone and alert Regency Total Warranty of what he discovered; when I did, I spoke with someone who was really pleasant and went out of her way to help me. I was quite pleased when the call ended. I intend to have the service person out tomorrow to repair the equipment. I am very satisfied with how quickly you reacted to my issue. I am glad I hired your firm to service my home.

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    Customer ServiceCoverageTechMaintenanceStaff

    Reviewed Nov. 6, 2024

    I acquired the Regency Total Warranty Total Guard plan to cover my pool, and it came in useful this week. My pump was locked up, and when I contacted, they were fantastic. They had a pool technician call me within two hours and arrive on time to replace the pump. The service technician is efficient and knowledgeable. I am quite delighted with your service. This warranty company is great. Thanks.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Nov. 6, 2024

    The dryer motor quit operating. I could not set the timer or obtain any heat. I called Regency Total Warranty for the first time on anything. I was doubtful of the type of care I would receive, yet they responded within hours to schedule a call from a service technician. The next morning, they came to mend the dryer. The service is great. They are quick to discover outstanding local companies, and the repair is completed within a day.

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    Customer ServiceTechPunctuality & SpeedTransparency

    Reviewed Nov. 6, 2024

    There is a leak in the guest toilet. Regency Total Warranty promptly assigned my claim to a plumber. Unfortunately, the plumber was not fast in arriving. Regency Total Warranty continued to contact me with updates. They let me to choose my own plumber and get compensated, which I greatly appreciate. They continued to call until the situation was resolved.

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    Customer ServiceTechPricePunctuality & SpeedStaffResolutionFollow-Through

    Reviewed Nov. 6, 2024

    Regency Total Warranty came through when I needed it. They sent out a contracted repair service as promised and resolved the problem. It was fantastic to know that my problem would be fixed without having to search around for costs or question the level of service I was receiving. I am certain that if anything goes wrong, Regency Total Warranty will handle it for me. Customer service was excellent, even contacting to ensure that my service appointment was arranged. I appreciate that there was no trouble or lengthy wait to schedule the appointment.

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 6, 2024

    This gentleman contacted promptly and showed up on time. In 10 minutes, he had identified the issue with our clothes drier. Twenty minutes later, the repair was finished. This was my first call to Regency Total Warranty. I was really happy with the professionalism and promptness with which my issue was addressed. I would not hesitate to refer them to my friends.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 6, 2024

    The dryer was not operating at all. When I phoned Regency Total Warranty, the repairmen arrived quickly, identified the problem, and replaced the parts as needed. The dryer is now working properly. The repairmen were professional and kind. I had an Excellent experience with Regency Total Warranty, very friendly contractor, quick repair, and pleasant.

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    TechStaff

    Reviewed Nov. 6, 2024

    I have a really old washer/dryer stacker, and it is giving me trouble. The electrician that came to look at it was capable but couldn't fix one problem because of an uncovered problem. I was willing to give up, but Regency Total Warranty would not let me. They stepped in and helped me get back the use of my washer/dryer and I am ever so grateful. I recommend Regency Total Warranty to everyone.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 6, 2024

    The service Regency Total Warranty provided was excellent. The representatives were very courteous and responded promptly each time I called. The contractor was very reliable. They came out, did their service, gave a diagnosis and completed the job. I am thankful to Regency Total Warranty that sent out a contractor who did an excellent job.

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    Punctuality & SpeedStaff

    Reviewed Nov. 6, 2024

    The best customer care was provided by Regency Total Warranty! Max in particular listened to your problems and fixed them right away! I appreciate your great service. I have never before had a home warranty. My issue was promptly resolved by Regency Total Warranty. I suggest them! Doing business with them makes me extremely happy, and I plan to keep doing so.

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    Claims Handling

    Reviewed Nov. 5, 2024

    Anytime I have a problem with my home, I simply go online and file a claim. Regency Total Warranty dispatches someone to address the claim swiftly. I know that my problems will always be resolved without any difficulty or anxiety on my part. It is a lot less stressful for me when things need to be repaired.

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    Customer ServiceCoverageTechStaffCoverage Limits

    Reviewed Nov. 5, 2024

    Regency Total Warranty's coverage has provided us with a great deal of peace of mind! It was comforting to know that someone was just a phone call away who could help us with any difficult situation! Everyone I have interacted with has been friendly and helpful. The response time is quite rapid and convenient. The service call fee is the best/lowest I have seen, and the service providers have been excellent, kind, and professional. We enjoy the possibilities to gain extended coverage, and we are constantly alerting friends and coworkers about our coverage and promoting Regency Total Warranty. Knowing they are there to assist us with any budget-breaking difficulties gives us a lot of peace of mind, and we cannot image not having this coverage.

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    TechPricePunctuality & SpeedStaffResolutionHonesty & Transparency

    Reviewed Nov. 5, 2024

    Regency Total Warranty serviced both my water heater and laundry dryer. The employees were kind, efficient, prompt, tolerant, and honest. The corporation did not strive to avoid accountability or cut costs by reducing services. The service technician was quick to react and very experienced in determining the most efficient approach to resolve my issue. I saw no attempt to cut corners or overcharge Regency Total Warranty for services that were not required in order to increase revenue. I am really pleased with the service.

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    Customer ServiceCoverageStaffResolutionTimeliness

    Reviewed Nov. 5, 2024

    I logged complain about a clogged toilet, a sink that did not drain, and a showerhead in the tub that did not operate. A Regency Total Warranty person phoned me back within half an hour with the company assigned to repair my plumbing problem. The team came the next day and completed the necessary repairs. I was really satisfied with his professionalism and gracious demeanor, as well as how swiftly he resolved my issues.

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    CoverageTechStaff

    Reviewed Nov. 5, 2024

    The customer assistance from Regency Total Warranty was excellent. Within 24 hours, the plumber arrived and fixed my toilets. I received timely, reasonable, and courteous service. The serviceman looked knowledgeable. The customer support representative was very pleasant. Answered all of my questions. Very pleased with the Regency Total Warranty and would highly recommend it as a favorite company.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Nov. 5, 2024

    My refrigerator and washer were both not working. From the first call until the completion of the project, it took roughly three days. I was astonished by how friendly and knowledgeable the technician was. When he said he would be returning with the components, I expected to wait at least 3-5 days. The technician returned the next day, and my washer and refrigerator were back up and functioning. Thank you, Regency Total Warranty.

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    Customer ServiceClaims HandlingTechPunctuality & SpeedMaintenance

    Reviewed Nov. 5, 2024

    We filed a claim with Regency Total Warranty to have our dryer fixed, and within 15 minutes or less, we received notification that the claim had been received, along with the name and phone number of the appliance repair firm to contact. We contacted them. A serviceman arrived a few days later, diagnosed the problem, ordered the part, and returned about 5 days later to install the new part. We are quite satisfied with the quickness with which the repair was made.

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    Customer ServiceClaims HandlingCoveragePunctuality & SpeedMaintenance

    Reviewed Nov. 5, 2024

    My garbage disposal began leaking water from the bottom. I noticed this late at night. I filed an online claim about 11 p.m. The next morning, at 7 a.m., I received an automated call from Regency Total Warranty indicating that a plumbing firm had been assigned. Also received an email with the contact information. I called them, and they were able to arrive at my place within an hour that morning. I replaced the garbage disposal on the spot. Regency Total Warranty provided an extremely swift and clean claim process for this claim.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 5, 2024

    I called early in the morning since my air conditioner was not working, and the staff was quite helpful, dispatching a repairman within a few minutes. He phoned me, arrived quickly, and got it repaired within an hour. He had the components on his vehicle and was very kind and professional. Excellent work, and the air conditioner is operating perfectly. I am very glad I have Regency Total Warranty. Thank you Regency Total Warranty for excellent service.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 5, 2024

    We just had an electrical issue with two of our ceiling light fixtures. I called Regency Total Warranty, and within 30 minutes, a repair contractor was assigned to me, along with his phone number. I phoned and set up an appointment within 48 hours. The repairman arrived ahead of schedule, completed the repairs swiftly, demonstrated the source of the problem, and left his contact information for any queries and follow-up. He was extremely kind and respectful. Overall, this was a very great experience.

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    TechPunctuality & SpeedStaff

    Reviewed Nov. 5, 2024

    Setting up the claim with Regency Total Warranty was simple and efficient. The service provider contacted me within 30 min from setting up the claim. They had flexible times and accommodated my schedule. Upon service completion, the provider was very friendly and quickly identified the issue and solved my problem. Very knowledgeable and helpful. Overall, great first experience on all fronts with Regency Total Warranty.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 5, 2024

    Regency Total Warranty staff is always helpful and nice. I have used the warranty 4 times. Each time the service was excellent. The service man was exactly on time which is a very big plus. Also, he seems to be very knowledgeable. The timeliness on getting someone to call me back is great. So far very prompt and courteous service. Everyone has been great at Regency Total Warranty.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 5, 2024

    Two business days after I called, the motor/pump was replaced by pool service contractor. They put in a new one and everything is working fine. The techs at pool service company were very helpful, filed the claim and responded quickly after the repair tech's evaluation. My first experience with a Regency Total Warranty program and everyone was very professional and easy to work with.

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    Customer ServiceClaims HandlingTechPunctuality & SpeedStaff

    Reviewed Nov. 5, 2024

    I made three claims with Regency Total Warranty, and all were settled promptly. One service call was completed on a Sunday, which made me extremely happy. On another occasion, I submitted a claim via email in the morning. I promptly received an email requesting that a technician service my garage door. My garage door was serviced that very afternoon. I enjoy the promptness of customer assistance and communication via email. I would strongly suggest Regency Total Warranty to my friends.

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    Customer ServiceTechPriceStaff

    Reviewed Nov. 5, 2024

    Regency Total Warranty is something I really enjoy. I have used various providers in the past, but none compare to Regency Total Warranty. I had an issue with my water heater on Sunday, called Regency Total Warranty on Sunday night, and it was repaired on Monday. The service is great. I appreciate having the option to speak with a live agent at any time. Customer service is consistently polite and helpful. Regency Total Warranty is worth every cent!

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    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed Nov. 5, 2024

    I called Regency Total Warranty to report a leak in the basement ceiling. A plumber was promptly dispatched. He had to cut a hole in the ceiling to figure out what was wrong, which would cost an additional $75.00. It turned out to be a leak from the refrigerator caused by a power outage. After it dried, I called Regency Total Warranty about the hole in the ceiling and was informed they would send a repairman at no additional cost to me. I am pleased!

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 4, 2024

    My heater stopped working during a very chilly week, so I called Regency Total Warranty. They swiftly responded and scheduled an appointment with a heating provider. The man serviced my heater in minutes and was really professional and kind. I am very impressed with Regency Total Warranty's service and would refer them to my family and friends.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceTimeliness

    Reviewed Nov. 4, 2024

    This was my first time using a Regency Total Warranty, and it exceeded my expectations. Our garbage disposal stopped working; I contacted the next morning, and they forwarded my inquiry to a plumbing contractor, who followed up within an hour to make an appointment. The plumber arrived on time, inspected the problem, and fixed it in few minutes, all on the same day. Regency Total Warranty was one of the nicest customer service experiences I have ever had.

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    Customer ServiceTechMaintenanceStaff

    Reviewed Nov. 4, 2024

    We bought Regency Total Warranty several months ago. We purchased the warranty after being recommended by a repair firm. We had little idea about home warranties and had to rely on others to help us make a decision. What a terrific decision we made. We had an issue with our air conditioning after a few months. We made one contact to Regency Total Warranty and received a call within 45 minutes authorizing the repair. I immediately called the repair firm, and the repairman arrived within a couple of hours! What a fantastic service! We are very satisfied consumers! We will now suggest Regency Total Warranty to everyone we know. We will continue to be a customer. Thank you, Regency Total Warranty!

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 4, 2024

    Regency Total Warranty is a very good business. We were not pleased with either of the previous two well-known home warranty companies. Our most recent claim was submitted in less than five minutes, and six hours later, a repairman arrived to our house. It is difficult to get high-quality customer service these days, but Regency Total Warranty is dedicated to providing it. Regency Total Warranty, keep up the fantastic work!

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Nov. 4, 2024

    The Regency Total Warranty agent was very polite and filed my claim during my call. The local vendor was assigned and contacted on my behalf, and the technician arrived at my home the next day after booking the appointment. He immediately assessed the repair need and replaced the defective equipment. This is exactly I expected the scenario to play out when I signed up for the warranty coverage last year, and I was extremely pleased with how my problem was handled - quickly, professionally, and comprehensively.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 4, 2024

    We called to report a leaky kitchen disposal. Regency Total Warranty has exceptionally courteous and knowledgeable agents. The contractor has dispatched a plumber to solve our problem. He was highly professional and worked quickly. It required just one phone call to resolve the situation. Great job. It has been a good experience. We definitely suggest Regency Total Warranty to our friends and family.

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    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedStaff

    Reviewed Nov. 4, 2024

    There was no heat from my dryer. I filed a claim with Regency Total Warranty. Two days later, a serviceman came to my house and fixed it. Unfortunately, two weeks later, my washer broke again. The same thing happened; the same man returned to my house. He was quite professional. I made sure to replace a part rather than simply fixing what was wrong. Regency Total Warranty works quickly to file a claim and follows up with calls and emails to ensure that everything is taken care of to my satisfaction.

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    Customer ServiceStaff

    Reviewed Nov. 3, 2024

    This was our first claim through Regency Total Warranty. The representative I spoke with was incredibly professional, efficient, and compassionate. I was quite freaked up after a minor leak caused by my washing machine. He told me that someone will contact me shortly, and it was Friday afternoon. The service guy phoned me minutes afterward, and he arrived the next morning. James was likewise excellent, with great levels of professionalism, courtesy, and knowledge. Everything was fixed, and he left within an hour. I was quite happy and delighted with our first encounter. Thank you, Regency Total Warranty!

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    CoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Nov. 3, 2024

    The technician was the proper person for the task. He investigated the heat pump's failure to provide adequate heat. After replacing the defective capacitor, heat began to enter the house almost instantly. Excellent company, quick and dependable. I would highly suggest him to my friends and would contact him again if the need arose. Thank you, Regency Total Warranty!

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    CoverageTechTimeliness

    Reviewed Nov. 3, 2024

    My water heater was leaking and stopped operating. Regency Total immediately dispatched a plumber. They worked with Regency Total Warranty to diagnose the heater as needing replacement and got it repaired the next day. Aside from some upgrade and code violation issues, it worked really well and saved me a few hundred bucks. Thank you to Regency Total Warranty.

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    CoverageTechPunctuality & SpeedStaff

    Reviewed Nov. 3, 2024

    Regency Total Warranty had placed us in contact with the Air Conditioning Contractor. The technician who came out swiftly identified the problem. He had the necessary parts to repair the system in his truck. Within a few minutes, the air conditioner was repaired. He then performed additional tests to ensure that the problem was completely resolved. Excellent service, both fast and good!

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    Customer ServiceClaims HandlingTechPunctuality & SpeedMaintenanceTimeliness

    Reviewed Nov. 3, 2024

    We filed a claim with Regency Total Warranty because all of our ceiling fans stopped working on the same day. I filed my claim online and was impressed by how quickly it was processed and assigned to an electrician in my region. The electrician called me within an hour of making my claim (on a Saturday), and he was here on Monday to address the problem. Amazingly simple procedure! I have had home warranties before, but never had such a painless experience.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 3, 2024

    We called Regency Total Warranty and informed them of the problem after noticing that our dishes were leaving the dishwasher precisely as they were entering. They dispatched a courteous, competent, and professional service technician to our home promptly. Within a few days, he identified the issue, placed the order for the required parts, and got our dishwasher operating again. I appreciate the quick response and fantastic assistance provided by Regency Total Warranty.

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    Customer ServiceTechPunctuality & SpeedStaffTimeliness

    Reviewed Nov. 3, 2024

    I filed two claims for my rental apartment simultaneously. The Regency Total Warranty agent replied quickly, and a contractor was assigned and arrived within minutes. I received a call from the contractors within hours, asking for a convenient time. Technicians arrived on time and were professional. Both technicians went above and beyond and contacting me from their vehicles. I simply love it.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Nov. 2, 2024

    I phoned Regency Total Warranty one day, and a technician arrived the next morning, even earlier than expected, which was convenient because my daughter had an unscheduled doctor's visit. The technician swiftly detected the problem, and later that day, Regency Total Warranty contacted me with a very fair financial settlement because components for my dryer were no longer available. I have been with Regency Total Warranty for several months and this is my first claim.

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    Customer ServiceTechPunctuality & SpeedMaintenanceStaffFollow-Through

    Reviewed Nov. 2, 2024

    Our overall experience with Regency Total Warranty has been fantastic. We moved our service to our new house a few months ago. We called to report that our stove was not working, and the representative gathered our information within a few minutes. We received a call from a service provider around an hour later. The repairman was professional and explained everything that was happening. Everything about the claim was quick, simple, and as promised.

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    Customer ServiceTechTimeliness

    Reviewed Nov. 2, 2024

    Over the past 20 or so years, I have had a lot of warranty companies. I moved to a new place and was concerned about getting service when I needed it. I had never heard of Regency Total Warranty before, but when my electric hot water heater's thermostat broke, I called them and they sent a plumber from another place, and we had hot water by 2pm that same day! No other warranty company has ever done same-day service in this area, so I am no longer concerned about the company or the warranty service. Thank you, Regency Total Warranty!

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    Regency Total Warranty Company Information

    Company Name:
    Regency Total Warranty
    Country:
    United States
    Website:
    regencytotalwarranty.com
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