Regency Total Warranty Reviews

The website for regency is pretty bare and minimal with no link for phone number to call to file a claim. So after I found the right number to call the process was quick and easy to file a claim on my oven over the phone.

Please do not buy Regency Warranty. I had my garbage disposal go out on Thanksgiving Day. Regency Total Warranty would not send no one out and only would pay $75 dollars to replace, you cannot buy a garbage disposal for $75 dollars, and they will not cover for anyone to come install it. I call and spoke to customer services, and she said the same thing. Regency is a joke and if you read your contract, you will see it. Yes, Regency, please give me a call. My contract number is **. Also if no one contact me in 3 days, I will be comment on this too. 12/17/2025

This particular claim went OK. She did what she was supposed to do. I’ve not yet received the information of who the technician will be. It’s a plumbing issue. The first couple of times, I did not have a positive experience. I had exhaust fan problems, and they just wanted to pay me $45 without sending a technician out. I can’t change an exhaust fan. That’s why I bought the service, so I called back at a supervisor, they still would not send anyone out, but did offer me $100, which I don’t want. I want the exhaust fans changed, but this is a plumbing issue. We’ll see how it goes.

Max was very knowledgeable and very patient with all of my questions. His friendly demeanor and his intentional use of calling me by name was very much appreciated. In a world of hurry up Max is delivering great customer service. It was a pleasure to work with him on our purchase.

Very easy to enroll and a rep contacted me right away to confirm details. I have been reviewing this company and plans for several months and felt the time was right to enroll. Hopefully, I won't need the service but do feel better having it.

English speaking reps. Could understand clearly. Warranty doesn’t cover everything I was hoping but hopefully it’s better than the other companies I tried. Customer service is quick. Submitting a claim was easy. Didn’t need to have a callback scheduled which was nice. Proficient and quick. Thank you.

Max was great at explaining things and he designed a plan that fit just right. He was friendly, knowledgeable, reassuring and easy to talk to. He had all the information I needed and helped me make the right decision.

After speaking with management problems with company were settled properly.

I called and left a message and my call was returned in less than 15 minutes. Very informative. Explained everything very well. I would recommend this to family and friends seems like a great program.

I spoke with Alex **, and he was very informative and very nice! He explained things to me clearly and addressed any questions and concerns that I had. From what I've experienced so far. The rates monthly are great. The service call fees are cheaper than other warranty companies I've used in the past. Everything was quick and easy. Thank you!

Max was a pleasure to work with. I just purchased so I will follow up after I have a service call. The whole process was very up front. I would have no reservation recommending Regency Total Warranty to my family and friends.

This is a fantastic company. I’m so glad I decided on Regency gave dealing with some of your competitors. The reps are very polite & professional. All of my questions were answered. The rep know what he was talkijg about. Purchasing the coverage was a no brainer.

Rep was very nice and educated in their programs. Answered all questions in detail and didn't have to check on anything. Explained the warranty and what was covered in detail and watch wasn't covered.

I had a conversation with Josh pertaining to an experience I had with the company. He listened and was able to rectify what was done. He represented the company to assure my experience was satisfactory. I'm pleased with the results.

Max was wonderful helping me buy this contract. Unfortunately I was not getting the contract on AOL. Just spoke with Andrew, who was wonderful, and he guided me through the process and I can now see the contract. I truly hope this is how our experience will continue with Regency!

This is the worst service company I have ever dealt with. Any positive reviews written about them are bogus. They are dishonest, customer service is terrible and their contractors are worthless. I had to have three service calls made to replace a breaker and it still never got fixed (and I was charged for three service calls.) I cancelled my service two months ago and have still not received my unused fee rebate. It was promised to get here by November 16th. Today is December 2nd. DO NOT USE THEM. I'll be surprised if this review gets posted.

I have had a warranty company for home coverage for years. As my last one was expiring and a significant price increase I decided to look for another. Getting a new policy was easy as the Rep was very pleasant and "sold" me on my veterans discount. Fast forward a couple months and we woke up to no heat. I went online and submitted a claim. It's 4 days later and have yet to hear from them. My past experiences with other companies was prompt and had communication. The fact that I have yet to hear from Regency has put up red flags. I will be on the phone with them today to try and get this issue resolved. Should I get better service and get my issue resolved quickly I will amend this review, until then we will see.

Billy was very knowledgeable and polite and very timely with quote and set up. I highly recommend this company. The contract was sent over quickly and everything including coverages was explained to my satisfaction.

The representative was awesome. Billy **. He explained to me how the service works and what it covers. He explained to me that the service person collects the fee after your appliance or item is totally fixed, which I loved that policy.. He informed me that if an item needs to be replaced, the company will replace it. He also shared with me about any promotions he had to offer me. Billy ** was very professional and kind. He spoke clearly enough that it made him understandable. Other companies need more representatives like Billy **.

This is the worst company ever! I purchased a three (3) year warranty and paid upfront. My A/C cooling went out. I called to submit a claim in 6/26/2025. Was told their team will review and respond as soon as possible; they confirmed receipt of my claim and assigned a technician to handle the details. The service call fee was $100 payable to the Tech for my work order in which I paid; on his first visit (Tech) he was only authorized three hours to diagnose the problem, No repairs were done to the A/C at this time. The Technician had to inform Regency of the issue to authorize the work so!

Worst home warranty company I have ever experienced. They do not cover your appliance completely. You have to pay for each individual item you call on. Opposed to other companies where I can call for appliances, one service fee and cover every appliance in my house. Or I can call for plumbing and call for every leaky faucet in my house. They cannot send you text messages. It has to be through email which is ridiculous. Get with the times. They do not pay the contractor for their services. You have to pay the contractor for their services and then they refund you the money.. Well what if you don't have that money???? That's why I have them! To cover the cost of repairs! Needless to say, I am canceling my contract.

My experience in purchasing my home warranty plan quick and easy. The young man who helped me chose a plan a then sign me up was very knowledgeable, helpful, and courteous. The plan I chose seems to cover nearly everything I would need.

Max was very professional and very patient in explaining everything to us. He is an asset to the company. The coverage of the policy was very thorough. I will recommend my family and friends to this company.

Would ABSOLUTELY leave 0 stars.... if possible!!! Had an A/C problem in July, called them, they say we can't get anyone out for like 3 weeks!!!! I have an Elderly Lady living with me, who can't handle upper 90's very well, so, they tell me to call my own A/C tech out. We did, problem solved, here it is in the latter part of November, have yet to be reimbursed by this Scam Company!!!! I would Definitely NOT recommend this SCAM warranty company to anyone.... S.

Was very happy to hear all the great options and the extra years after paying in advance. Rep was very polite and informative. Would recommend Regency to friends. Feel confident we won't be our large expensive for repairs when needed.

1 star is too much! You have to do all the legwork for your repair, they will only pay a portion of the repair, but you are required to pay for said repair upfront and submit paid invoice to get reimbursed for the small amount they will cover. Now my reimbursement check is in “mail center” and I’ll get it in 6 to 8 weeks… tried to cancel policy and was told I will not get reimbursement check if I cancel policy, even though I was told the check was issued and in mail center. They do not have reputable technicians in place, I’ve had to find my own for my two claims. I purchase a home warranty for peace of mind and my two small claims have been nothing but stress!!!!

I was treated very rudely by a customer service person who claimed to be a manager. He seemed very agitated and used profanity during our called. I will be canceling my policy. I tried to explain my issue of being overcharged and I sent proof. I was yelled at and called a name!

I had previously submitted a review of five stars because they were very helpful to sign up and the pricing was good. I am changing my review to one star because I tried to use the service and they told me there was a 60 day waiting Period. So essentially, I am paying for two months and I cannot even use the service. This was not told to me at all when I signed up for the service. I think this is dishonest and false advertising.

I checked with Better Business Bureau. Rated A+. Very popular in my area. Alec was very good at trying to get me the best deal & it's Veterans day, so he did get me a very good deal. According to what I could afford. Thanks.

So far I am beyond not happy with this company. I tried to go online and couldn’t log in. I did a claim for a leaky pipe and the plumbing company they supplied said they couldn’t come out for two weeks, so I asked if I could use a different one and they said yes I would just have to give them the invoice. So I had another one come out after we paid for a leak detector 400 bucks that isn’t covered by the warranty. I had the plumber fix the issue and sent the invoice to this company. They came back and said because the invoice said they fixed the problem and now there is no leaks. They wanted proof that there was a leak. Sent pictures and now there is not enough info on the invoice. OMG if I can cancel I will. This is ridiculous.

I bought this policy for my newlywed daughter. I paid upfront for 14months of coverage for her whole house!! I also paid extra for coverage for plumbing, AC, electrical and fixtures. On the very first issue (clogged drain), the company can't find a plumber for 3 days!!! Meanwhile, her toilets, sinks and tub are backing up and no water can be used in the home. We call to say its and emergency...and all Regency said was, "Sorry, we put out the call and we have to wait for a plumber to pick it up." (We should have cancelled the policy THEN)...Buuutt.

They “fixed” my refrigerator on 9/25/25. Less than 30 days later, same problem. Called on 10/20/25. The entire week, I was being strung along, he’s having personal issues, he hasn’t showed up for work, we can’t get in touch with him. Apparently, there is only 1 tech. I was told it would be resolved on Monday. On Monday, 10/27/25. Appointment scheduled for Wednesday. On Wednesday, I was told he was having car trouble and to reschedule to Thursday. Thursday, I was told he didn’t make it because his pregnant daughter was having complications but he will call today, Friday, 10/31/25 to set appointment. This is absolutely ridiculous. My next action is to file a complaint with the BBB. The company needs to get their contractors together and hold them accountable. I would not recommend them to anyone!!!!

Elliot was very knowledgeable and patient. He made it work for me! I will definitely be sending some folks your way!! Thank you so much!! Always nice to save a buck or two these days!! I have been a customer of American Home Shield for a very l long time. They are getting more expensive and cover less. Elliot took the time to go over everything which I greatly appreciated!

My first service call with this company has been a total disaster. I have been waiting for three days to have my sink incinerator repaired and all I get are excuses. Never visited by a technician!! Now to appease me I am being told that a new disposal has been ordered. How can they order a new disposal if they have never seen my current disposal and they do not even know the type and model of my existing unit?

I have only had my Home warranty policy for roughly 30+ days. (Yes, you read it correctly). The first time I called and presented my problem with my shower to them in order to file a claim, initially, they REFUSED to accept my claim because they stated that my problem was more related to a "fixture" problem (as part of plumbing coverage) and that my issue was not covered. To me, a "fixture" is a faucet, etc., which wasn't my issue. I promptly contacted the original Sales Person, "Billy", who verbally confirmed that the problem should be covered by my current policy. Also, I might add, that I asked the rep. if I were to purchase an additional Ryder with my current policy, would it be possible and how much? They quoted me a price of $5.00 (or so extra added to my policy); however, I could NOT add that coverage for it to be effective until 2026!!! "Billy" assured me that he would contact the Claims Dept. and follow up with me.

Mr. Harry ** from Regency Home Warranty contacted me today and he promised me to resolve my issues.

One of the worst companies I ever had to deal with. Is there warranty doesn't cover much. Will not be recommended in this company. I'm not surprised this is under review. This company is a scam and I will not endorse it.

The sales representative was very helpful and told me about the senior and multi year discounts. He took the time to explain the claim process and, basically everything I needed to know to make my decision.

I had a Very good experience in buy my home warranty policy. The sales representative was very polite and helpful. He gave me discounts that I didn’t realize I qualified for. Thanks for all your help Max

I opened a claim under Policy #** for my propane furnace. You sent Doug from ARS Property Preservation LLC out to troubleshoot. He was here for 15-20 minutes after which he said “your heat exchanger is cracked!” You denied the claim because that is not covered. I had another furnace tech. come out today and he told me that there’s no way to know the heat exchanger is cracked unless the whole unit is removed and taken apart! The tech: “Doug” apparently simply didn’t want this job. He lied to you!

I am extremely dissatisfied with Regency. I reported a claim on my washing machine, paid the $75 fee. Someone came out, diagnosed the problem, told me it needed 2 parts, that they would order and gdt back to me. Several days later, i got an email stating that they would not accept the work order, and that they would provide $175 towards the repair bill or purchase of a new washing machine. I called Sears and they wanted to charge $120 to diagnose. I already had a diagnosis! Draining pump needed replacement. So if I had paid that on top of the $75, that would have been $200 out of my pocket with no repair. On top of that, what is the advantage of having this if I have to pay all this upfront and get absolutely nowhere. It's been a month and I'm still waiting on my $175 because I just ended up buying a new one. Do yourself a huge favor and don't use this Home Warranty Unless you want nothing but trouble.

I wished I had not signed up with this company, stay away. I regret signing up with them. My dryer broke Sunday, I called them Monday morning. I got an email around 9am with a number. I called the number but noting, I emailed them that the number didn't work, and no one answered my email. I called this morning, and I was told someone will call me back with a time no one did. I called this evening the same number I called this morning told me next week Monday morning. I wished I had stayed with Homeserve, you get a text from the servicing company about a call later. You get a call that same day to schedule a time. I have to go a whole week without a dryer. I had high hopes for this company, I guess I shouldn't have, very disappointing. Now they have my money so they can do whatever they want.

If I could give this company, a zero star,(0) I would NOT recommend Regency warranty and salesman Alex B. When I contacted Regency, I spoke with him and advised him I was shopping different warranty companies. He asked who, I provided him the name, he googled the company and talked down about that company’s reviews. He was so assuring when selling me his warranty for three years and the amount of $1320. I would get a better deal. Later on, after giving him my credit card info, I contacted the company a month or so later to have my refrigerator icemaker fixed.

Very simple and easy to setup. Just follow the prompts, and before you know it you're done. And if you have any questions they have a chat service with a friendly agent to answer all of your questions.

Do not EVER do business with this total SHAM of a company. Terrible customer service. All they want is your $, when it comes time for a claim they jerk you around for weeks on end then they come with 10 excuses, provisions etc of WHY they cannot pay labor. Very be rating to me as well. Salesman promised the world, everything covered 100 percent. Only pay deductible. Total lies and a joke.

Purchased policy to aid in the sale of my residence. After having the policy for 5 months I had to have the property inspected for a potential sale. The inspector found several issues with the house that should have been covered by the warranty. I filed a total of three claims, the first two claims was for electrical issues and plumbing issues. Regency contacted a contractor to handle those issues and sent him to my home. The third claim was for the heating system in my home that was not working, but Regency could not find a contractor and suggested I find one on my own. The contractor they had sent for the first two issues said he could also do HVAC work. The contractor submitted a detailed invoice to Regency with the diagnosis of the issues. Regency replied back that he was good to proceed. The contractor asked for the cost of the materials to be paid up front but Regency refused, stating they only pay upon completion and their approval.

The 5 star reviews must be fake. I signed up with this company over 60 days now & every word has been a total lie. I had an issue with my refrigerator the tech came out, perhaps because of the language barrier he told me to contact the company for an update. I called & was told they put in the claim & would call me back. I’m still waiting on that call, smh. I reached out to them after initially being told before signing up the waiting period was 30 days, it’s now magically another 45 days after before they cover any repairs. PLEASE TAKE MY ADVICE & RUN DON’T WALK AWAY FROM THIS UNETHICAL COMPANY!

I think it's bad business to not at least partially be responsible for your service contractors. I do not have faith that these repairs will be carried out in a satisfactory manner. Plus 2000 to cover a central ac system that can cost between 4000 and 8000 is pathetic.

We got a home warranty from Regency for peace of mind just in case anything happens. Their rep was very nice and professional. He was very helpful.

Mr. ** was real nice when going over my option and plans. Informed me of the add-ons that I could include and payment options. Very nice and respectful. Answered all my questions that I had. I really appreciate his customer service.

It’s one of the worst companies I have ever dealt with. The sales people lie, the customer service people are rude & uninformed & extremely poor customer service skills. NOTHING is covered. It’s a total scam. From garage door going off the rail to gas range regulator leaking gas. You name it and it’s not covered although when they sell you the plan they say that all of the above is covered. Very very tricky. Beware. I was with American Home Shield for 20 yrs, so I know what I am talking about.

Nice people and easy to get coverage. I had another warranty company that just gave me the runaround. Regency seems to be different. Very nice people, explained how it works and what’s covered. Good price.

I wish to cancel my contract. It is policy **. I am not satisfied with the coverage and amounts paid for services. There are better warranties available, and I will look into them. I paid my $75 for a dryer repair, but I would have to pay over $200 more. I'm far from satisfied.

When it comes to protecting my home I spent the last 20 years with AHS and watched the coverage shrink and the cost increase and then I found Regency and they offer a good fair price compared to all others and Regency fits the budget and offers peace of mind with my home.

The enrollment went very smoothly. Looking forward to working with the company if needed. Really gives me peace of mind to know I won't be facing any big repair bills in the future. My representative clearly explained the enrollment process and explained all of the benefits. As a senior citizen, he was able to find discounts for me. He was also able to adjust the service fee.

Buyer beware! I just started service with this company in June, initially I was supposed to try one year of service. They talked me into purchasing three years at a fixed rate so I went ahead and paid the policy in full for three years. In July they deducted $399.99 from my account. In August they deducted $399.99 from my account and attempted to do the same thing in September however, my bank was already made aware of their fraudulent transactions so the payment was denied.

Alex was knowledgeable and made it easy to transition from our current home warranty company. If we were financially able we would have paid for 3 years in advance. Look forward to a long partnership with Regency moving forward.

Filed our first claim after two months for a pool pump. Couldn't get an appointment for six days, then the technician never showed. Customer service was useless and hasn't refunded the service fee. Stay away for these guys! Very shady dealings and no customer service or follow up. I wish I had known before.

My washer was working, but the dial kept skipping. The service Rep that arrived was unfamiliar with the washer; played around with it and tightened the dial so it would not turn. When I asked him to put it back like it was so I could at least use it, I was told it was not covered in the so called warranty. Incredibly angry and feel my money has been wasted on this company.

Put in for a quote. Andrew called me right away. I loved everything he had to say. I signed up immediately. Great personality! I currently have another warranty company that I'm not happy with. I so far feel comfortable going in this direction.

I give this company no stars. A very big disappointment. I had a pipe issue behind my pool. I asked them to send a pool co. tech. They gave me the name of a company. I called them and they said they did not deal with Regency. I called back. They said they would get another company to come down, they never did. I subsequently had a toilet clog. They sent a plumber. He solved the clog and I asked him to take a look at the pipes outside. He said it was a valve. It seems regency does not cover valves. Two weeks later my pool pump was making noise. They refused to send a pool tech to check it out because the plumber had listed a valve problem behind the pool and they said since it was turned down, I could not put in another claim for one year. They never sent a pool person. Now I find out I can’t even cancel my policy until march 26, 2026 at which time I will only get half of what I paid them. I do not recommend this company.

Explanation of how things work was great and the savings I get for going with Regency! Thank you for your help on this process. I can’t wait to have a long and successful relationship with your company. I can’t believe there are still companies like you who want to help the consumer!

I bought a warranty from Regency, but unfortunately, they have some gimmick advertising. I told the salesman, "You offered something online, and then you increased the monthly service call to $85, and you were advertising $65." He said, "No problem," and that he'd take care of it, and he never took care of it. I've called back three times, and it's no big deal unless I have to use a service call. Too many people say too much. It's a marketing gimmick. They're no different than their competitors. Every one of them was exactly the same. It was all bait and switch.

Updated on 10/06/2025: Was told all about your services. Was given a good monthly rate with a low service fee. Beat the warranty service I had before. Have used your service once and was satisfied with the results. Look forward to years of you taking care of my house. I would recommend your service.

I have another home warranty provider, but I'm getting ready to get rid of them. I wanted to find who was the top home warranty so I looked it up online. Regency was rated number one so I went with them. They had a good thing.

I'm still undecided about Regency. My service is not effective until October. After I signed up for the warranty, I found another company I'd rather go on with, but Regency got a $75 cancellation fee.

Looking through different home warranties on Google, I came across Regency and they had good ratings. I just signed up with them and it was easy.

I had a home warranty previously with another company and when I started having issues where I needed to use it, they didn’t cover it. So, I cancelled my subscription. I was looking in Google and doing different quotes and Regency was the only one who had time to answer their phone. I was getting the voicemail from everyone else, or they would have to call me back. Also, their prices were a bit too high for a month. Regency’s was doable and reasonable. They were offering what I was looking for and the sales rep was very good, informative and polite.

My home warranty was getting so expensive that they've changed how much they charged, and there was no guarantee that they would replace or repair depending on what was available. The rep was very nice and explained everything when I was signing up with Regency. He answered my questions and appeared to be educated with what he was selling. My neighbor was interested with Regency, so I gave them the phone number.

Regency was top-rated on the internet and I compared what they offered to what I had. Regency looked like it was a much better home warranty plan with super great coverage. I did the internet inquiry on a Sunday, and I wasn't expecting to hear anything, but the guy called me within 10 minutes. He talked to me about it and sold me quickly, considering I paid $500 for a home warranty that lasts 14 months and I'm grandfathered in for three years. I got a discount on the home warranty because they were having a weekend summer sale and I got my military discount for it, so it was super great. The guy went out of his way to help me out.

Horrible experience. Have been trying to get a technician out to service my gas dryer. All I got was the runaround. 3 weeks and still no one. I would never recommend this company to anyone. They don't care about their customers.

Do not waste money, They do not keep agreements. I have tried twice to use and both time never had a service done. They will take your money and never take care of you. I have found every contractor. We have call every contractor in the area to see who would use their service and all say that they will not do work for them because they have to fight to get paid. I had AC go out in the heat of the summer, I'm a 73 year old senior with a back injury and they keep saying, "We will get someone there." I finally had to hire and pay someone on my own. James ** Clovis NM

I signed up and paid a whole year upfront in January. My first claim took place in August. This is the most disorganized company and I am still trying to get them to fix my AC for over a month. They hired a contractor off the internet without asking for their credentials. The contractor tried to keep charging me extra for the work under warranty. Regency did nothing. It’s been 100 degrees and I have even more AC issues after they sent someone without expertise to fix the problem. Do not use this company!

I signed up with them and paid for the all year. Had a Garage door opener and door replaced made the claim never got anything back. Dryer died, made the call, technician called back a week later and by then I bought a new dryer. Today, my ice maker on my fairly new Samsung Fridge Went out, made the call and guess what? ICE maker is not covered. Get anyone else, very bad Home warranty. Will Not Renew and will not do Business again. I had Home warranty before with other Company and it was fine. Never with This Company again!!!

I have wanted to get a home warranty for a few years, but just put it off. As prices increase and wages can't keep up with inflation, so we finally looked them over carefully and Regency reviews were all so positive, we decided to choose this company! They haven't had to use it, but companies don't make quality items that last. Growing up, I remember appliances last 15-20 years, no more! If you get 10 it is cause for celebration! Thank you!

Alex was the best at getting me started and taking care of my needs start to finish. He made the entire process worry-free and easy. I would highly recommend Regency Home Warranty to family and friends.

I was traveling when I decided to enroll and was greeted by a very solicitous and professional service rep... I had a very good experience while having the conversation to enroll in your services and will add more as I use the service in the future as the need arises.

Representative was polite and explained it was a package as there were several things I did not have in my home. The price was reasonable for a senior citizen. Now to wait and see how it actually works when I need it!

In my experience, this company is committing fraud and they have not lived up to their contract. I have waited through six week of delays and escalations for a dishwasher claim. They never sent a technician. Representatives blatantly lie. Please record your conversations with them - advise first of course - because you will need them when they go back on their word. They delay responses, stall approvals, and ultimately deny legitimate claims. Attempts to resolve issues or request a refund were met with poor customer service. Do your research - and not on their website. Very disappointing — I would never recommend Regency Home Warranty.

Our old air conditioner's compressor ceased working when we moved into our new home. Since it is not considered a failure under normal wear and tear, the representative that we spoke with over the phone at Regency Total Warranty denied our claim. They are refusing to pay for the claim even though our contract did not allow early failure. They claim in their sales pitch that they will cover your home no matter how old it is. I am so frustrated to hear that.

The staff offered excellent service from the moment my claim was opened until it was closed. They listened and replied to my concerns quickly. The Regency Total Warranty Team prioritizes customer care and strives for excellence in customer service, which is often lacking nowadays. This warranty service deserve to be praised.

I called to cancel and the lady hung up in my face. I called back for a different department and she still answered. This company is s fraud. I asked to be transferred to the cancellation department. I was told I will be called back. I have yet to receive a call.

The worst company ever. No matter what claim you submit (that was after they submitted the wrong claim several times) they always find a reason to deny it. I submitted a claim for my dryer, they e-mailed me back in reference to a washer and next an air conditioner, plus the technician they referred said they didn’t even service this area. I asked for a refund which was denied, so my next response is with the BBB. They are awful.

Regency Home Warranty was terrible to deal with when my AC broke the first week of August. It took them 7 days to get a technician out to my house and then he turned out to be incompetent. Wanted to charge us over $2k for a “Freon leak” when in actuality 2 parts needed to be replaced. Freon level was perfectly fine. I personally brought in a certified technician who identified the 2 parts needed for replacement and also that there was no loss of Freon. I was told by a “claims” agent to send in the diagnosis from the competent technician and cost of repair and they would reimburse me for the cost of parts and labor. They lied.

I was hoping they’d be a very good company, but I have asked twice for a paper copy of the warranty and so far I have not received it. It starts on September 1, but I’m almost to the point of asking for money back and going somewhere else they can provide me with a paper copy.

I am a new customer of Regency Home Warranty and have been very disappointed so far. I filed a claim because my A/C went out on Friday the 8th of August, 2025. On the following Tuesday after I had called them to check on my claim status they emailed to me the number of a technician that had been assigned to my claim. It told me to contact the technician to set up an appointment for the repairs. I called the technician and they told me they didn’t work with home warranty companies and had no knowledge of my claim. So I called Regency and they told me that there had been a miscommunication and they would assign me another technician.

Updated on 08/19/2025: Today is August 19th, and we have yet to receive the reissued reimbursement check that was promised. My husband contacted your office again and was met with extremely poor customer service. The representative he spoke with was dismissive, refused to allow him to speak, and failed to deescalate the situation which only adding to our frustration as we were forced to repeat the same information multiple times. After several requests, we were finally connected with the billing supervisor, Josh, who informed us that the check should arrive within 7 to 10 business days. We are now holding Regency to that timeline. If the check is not received within the stated window, we will be filing a formal complaint with the Better Business Bureau citing neglect and unacceptable customer service. We have been more than patient throughout this process. We expect this matter to be resolved promptly and professionally.

Updated on 08/15/2025: After complaining and telling them that I am writing a review, they denied my request completely and stopped answering.

Filed claim on August 7th. Called 4-5 times to get claim elevated, called again today Aug. 14th. Still no technician found, cannot understand why after 72 hrs, after claim was called that an out of network tech has not been found and assigned to come out for repairs!!!

I have not used your product yet. I’m on a 60 day waiting period. The person I spoke with was very pleasant and he understood my needs what I needed for my home if something breaks down.. When I do need someone I will send them picture about what’s completed. Show that the item will be fixed correctly.. Again as I stated a person I spoke with was very helpful and and explain to me all the items that was going to be warranted in the plan that I purchased.

I was using the internet to research home warranties. I began making phone calls. I decided on Regency Total Warranty since they offered the finest coverage and the best pricing overall. I purchased Essentialguard, which covers the essentials. When I spoke with the sales representative, he was very straightforward.

Complete scam. Don’t waste your time with this trash company. My refrigerator compressor went out. Had a tech come out and they denied the claim because it was after 30 days but within 45 days the policy was instated.

Good enrollment process. All questions were answered to my satisfaction. The company offers extra services which I really liked. The flexibility of services was important to me. The whole process gives me peace of mind going forward in regard to my home 👍

I just signed up today 8/11/25, but I'm extremely happy with the representative I spoke to. He was very polite and answered all of my questions and listened to all the issues I've had with other home warranties. So far I'm impressed. I believe that Regency Total Warranty will surpass the others I've used.

I first did some research regarding home warranties and was impressed with what I learned about Regency. I called and spoke with a very professional representative and the coverage and price was perfect for me. I was happy to see everything covered and I feel more comfortable regarding protection for my home.

The person I spoke with was very helpful and informative. I look forward to a positive experience with this company. Each time I called and spoke to someone different, they were all very helpful and answered all of my questions patiently. I appreciate that and that is why I chose this company.

I was in the market for a new warranty company. This was my second call. The gentleman was polite and patient. The representative answered my questions concisely and with clarity. I felt I had called the right place to get what I needed (cost and coverage) at the right time. I pray I’m right.

Salesman was nice and knowledgeable. Hopefully they are there when I need them. He assured me the claims people answer the phone and they are in the USA. Not some offshore call center. My past experience with another company was less than professional.

It was a very pleasurable experience. Max was precise and very informative. He answered all questions. Did not seem to rush me off the phone. Listen to what I wanted in a policy and provided top quality service. It was a pleasant experience. And I would recommend my friends and family.

Answered all my questions quickly and professionally, Excellent service and explained the entire policy step by step, cost, discounts and all, Again good service. When we ended the conversation I knew everything about the policy plus if I need to make a claim I was informed how to do it.

Onboarding was a seamless process. The representative explained all the coverage in detail, and was able to answer all my questions. Also, I received my policy via email, soon after our telephone conversation, just as he said I would. I feel much more at ease now!

Regency never sent me a copy of the warranty until 8/6 at which time I was told I couldn't cancel with them for 365 day as my contract was annual. They took $ 399.99 out of my account three months in a row after I told them I couldn't afford to have this done. I was told in July that they would refund the 2nd payment but never received and they charged me again in August. I am now stuck with this company for a whole year and I am not sure I trust them after they lied to me about my refund.

I made a mistake of purchasing a 3-year home warranty from Regency. I was greatly disappointed on the way they handled my first claim for a water heater that does not ignite. I was referred to 3 different companies and when the last plumbing company gave them the diagnosis and repair estimate at $1,700, Regency agreed to cover only $175. I cancelled the claim and my altogether out of disappointment. Then I was told that I can only get refunded after 1 year from date of purchase.

This coverage is outstanding. Even though I am sure this is a rare situation, I submitted the plumbing claim at midnight and to my surprise the problem was resolved next day. The professional handling of the claim has really impressed me and the plumber was also very competent. I will recommend them to my friends and family.

Difficult to access this co, no website but just one phone number. The initial agent who sold policy seemed great but the company is not customer friendly. After 2 months enrolled, made a service request, gets denied which is ridiculous. No follow-up. Can't reach them ,& kitchen sink has been out for almost 2 weeks!!!

I had the warranty for a little over a month when I had a major leak in my bath. When I called, I was first told that it wasn't covered. Although to be fair, English was not her first language and it took a while before she understood my issue. In the meantime, water was leaking out of my wall. I'm elderly and I had to crawl under my house and shut off the main. I waited 2 days for a response and it was all through email. No real human contact. By then, I had called a plumber and I was done with this company. No real human contact, had to wait on hold forever until I gave up and just waited for a response via email. Horrible service. I canceled after a month and a week. They only returned a small portion of my payment, I paid for a year and they kept about $150 of my $400. Pitiful, just Pitiful. I wish I'd never signed up for this service. AWFUL!

The simplicity of acquiring the home warranty through Regency Total Warranty greatly satisfied me. All of my questions were addressed by them. Their monthly cost is reduced. I appreciated that they contacted me immediately to confirm all of the data I had sent them. Better price, information, and customer service were all provided in a very professional manner.

In fact, I had to follow up with the office to inquire about the status of two work orders we had with them. The service technician arrived and completed the task satisfactorily. My only advice is that after they leave the task, they indicate if the work has been completed or if it requires additional work. They were skilled, however, and they were wonderful, very nice, and professional when I followed up with them. Overall, I had a positive experience.

The technician that came to address our problem was calm and professional throughout the process. The way he handled this and his understanding of how to prevent it from happening again impressed me. The fast actions of the Regency Total Warranty staff were crucial in achieving this success and it has made the claim process very easy.

Very quick response from initial inquiry. Elliot was very courteous and answered all my questions. Everything was straightforward and easy to apply. I really like the way they handle appointments and the service charge compared to my current warranty company.

Regency Total Warranty replaced another warranty provider, and we have been really happy with it thus far. Our appliances are all old and breaking down one by one. We had two service visits in the last two weeks, and Regency did not blink an eye. They sent out personnel to fix repairs and provided prompt and excellent customer service throughout the process. We anticipated trouble owing to the volume of repairs, but we were pleasantly surprised. I would recommend them to anyone.

I require a home warranty, which is advantageous. Regency Total Warranty makes me so happy. I reported a leaking pipe in my kitchen to Regency Total Warranty. It was quickly repaired by a plumber, and I only had to pay a service fee. They make me feel at peace.

I called in because I was selling my old home and moving into a new one. I needed To have my home covered in case something broke. The representative was very thorough with his explanation and also had great pricing for new members. Great service with great customer care. Now my new home is fully covered in case something goes wrong. When you have children, it’s always necessary to have insurance because you never know what’s going through a child’s mind. I’m glad I found complete coverage at a reasonable price.

The representative that I spoke with handled my enrollment very gracefully and made sure that I received the best possible. I'm very appreciative of him. I received many discounts by enrolling over the phone that I might not have received if I had did it online. When I check the reviews on this company they were rated the highest amongst others, and also offered very competitive pricing.

I’m sure you emailed me the receipts for both houses but I think I accidentally deleted them. I called for another email but I haven’t received anything yet. Please email me receipts for both houses so I can have something to fall back on. My sales person was excellent. He explained everything and answered all my questions.

Max was the person who contacted me when I was searching online for another Home Warranty service. He was very helpful and explained everything and had answers to all my questions. Since Regency was rated the number one Home Warranty service I decided to switch with them and hopefully I will have better luck than I did from my previous service.

My onboarding experience was amazing, Max ** was so helpful and explained how the policy works properly to me, what it covers and the date it actually starts. I had spoken to numerous companies in the day but this was the only one that spent the time to explain all properly to me. I’m happy with my choice.

The home warranty is almost a joke. Be-aware that if your claim is denied once you cannot put another claim for same equipment for next 12 months. My A/C claim was denied last time so I got the equipment fixed outside my pocket. After a month or so a different problem came which is covered by the warranty however because the first claim was denied, it automatically voids any future claims until 12 months. Be careful what you sign up for. This is something that I haven't heard before.

Alex was very happy to sign me up for this fake warranty. Took my money with a smile. But when I called in a claim, he was rude and unprofessional. Saying that I only paid $80 and expected a $2500 dishwasher. That was not the case. Then he hung up on me. My dishwasher is still broken. Lesson learned. What a scam.

I called this morning and got a chance to speak with Andrew. Not only was Andrew professional and able to answer all of my questions, he was also able to get me very good pricing. Thank you Andrew for your excellent customer service.

The policy offers more than what I have now and at a much lower price per month. I recommended to a couple of friends to check out the website and give them a call for more information. The policy and costs makes good sense to me and I hope this will be the last time I have to change companies.

When I called last night to sign up with Regency, I spoke with a very nice young man. He actually was walking out the door, as it was after hours when I called. He answered all of my questions and helped me sign up for my coverage. His attitude was so congenial, and his efficiency at getting the warranty in place was a delight.

I phoned Regency Total Warranty because my cooling unit was running and but not cooling and it was costing me electricity for no reason. The rep Max responded promptly and sent a contractor immediately. After next few hours a technician came, he was a good guy and very professional. He fixed the problem and explained what had occurred. I am really happy that I have signed up with them.

The representative was very respectful, knowledgeable and was able to answer all my questions. He was able to explain my coverage to me and explain the benefits of having the highest coverage. I was looking for a higher plan than it is available but that doesn't exist and also there was no deductible buy down that I was looking for. I was told it is already included.

Extremely detailed and informative and answered all of my questions pertaining to my future home repairs. However,! this guy named Jess was lying to me when I asked him if my icemaker on my counter top would be covered and he said yes only to find out it did not. Then I called back in the second time because I was starting to feel pressure and that’s when the second in claims answered my questions truthfully. I was afraid of being dealt with treacherously.

The man who I talked to was very pleasant and very informative. Any question I asked, he had an answer right away. I’m very pleased with what is covered and the price that I am paying. Since I’m a new enrollee, I cannot share any thoughts about workmanship, and who is employed by them if something breaks within my household. The only other thing I would like to say is that I did feel somewhat pressured by the salesman to continue my coverage more than the one year that I expressed I wanted. I too can be firm and told him please do not pressure me any further to buy any more years of coverage ahead of time. I need to see how I like the service, and if it’s worth it when it comes time that a repair will be needed. It’s at that time. I will decide whether to enroll two or three years at a time to save money.

He was very professional and explained the policy very well. He was also a very nice and well informed man about the policy he was telling me about. I will tell everyone about your company and definitely recommend to my friends. I feel like your company is very reputable by what I have read and talked to other people whom I know that has you. I also think it is very nice that you give seniors and the military a set rate. You are to be commended for this.

Regency Total Warranty was so easy to work with and Billy ** is knowledgably and personable. He helped us understand the options and what they provided. He made it easy, quick and had patience with our questions. We have not used the warranty but we have had other warranty companies in the past and so far it looks like Regency offers more to us than the others did. Also, getting an incentive for this review did not influence us in our decision to buy from Regency. Our decision was based on what they had to offer us vs. other companies. 5 Star experience so far and very happy with our choice with Regency.

The representative that, I spoke with he really convinced me and made me interested in giving you guys a goal. So I am hoping that everything that he told me would be covered in my contract is true. Because other home warranty told me some of the same thing. It was good until I needed to file a claim. Again I am hoping you all much different.

I called about air conditioning units. The customer informed me they will not service both units without incurring additional charges. I will request a prorated refund for my one-year service agreement if this isn't rectified to my satisfaction. Please feel free to contact me for clarity or further details about my concerns utilizing my email or phone number on my account.

We researched several warranties. Initially we felt that, based on the sales rep, it was the best for us. Unfortunately, we kept getting different information (and pricing) from the reps and were also approached by more than one (telling us different things). We went ahead but after reviewing the contract, we found the wording in parts of the warranty was poorly written and the details regarding the add-ons was different than described. We have cancelled our policy.

We just signed on with Regency so I don't know completely how their service is yet. But When compering services they gave us the time we needed to think about it and were not pushy. When we WERE ready to sign on Jeff was an excellent help with also telling just about discounts available. So far compared to EXCEL who we had for years they are great.

I placed claim for A/C not working, over 100 degrees outside. NO TECH CONTACT for 4 days. I'm 80 yrs old, 94 degrees inside my home at 10pm. I have heart issues, afraid I would die. My son, who lives in different city, finally paid for a repair. I'm trying to CANCEL but no one will return my call! Someone help please!!

We filed a claim on an air conditioning unit that was no longer working. It is now been a month and still no service person has been assigned to fix this issue. We were informed that we could hire our own technician and that Regency would pay for it, however, no technicians or service companies in our area will work with a warranty company. I have called repeatedly to have this issue handled professionally to no avail. We are completely dissatisfied with the Regency Home Warranty company.

The website is very easy to use. Got a call from a rep, very helpful and not at all pushy. I told him text is easier for me and we did the majority of our conversation that way. Great deal on the plan. They even followed up after I signed up to see if I have any questions.

The representatives I spoke with were very knowledgeable and friendly. Explained benefits of Regency and when I compared Regency to my current insurer, there was no doubt which was superior. I’m looking forward to a long working relationship. Thank you!

Very professional and easy access to website. I checked the BBB website for information on Regency Total Warranty for satisfaction of service. I am waiting to see how they respond to a customer claim.

The interaction with the sales rep was nice, he listened to what I wanted and the services to be rendered also aligns with what is required at my home. Am looking forward to a great service in future.

The coverage they offer is good and their pricing is much better than other companies. They were very nice when speaking to them and signing up. They answered all of the questions I had. So far it has been good.

The onboarding call was quick but thorough. They gave me options of different warranty options but didn’t pressure me to choose any. When I didn’t call back, they did text me which I appreciated for them to check in!

As a realestate agent I will strongly discourage ALL my clients against Regency. My house has been 99° for a MONTH! Waiting for them to approve/deny. They did not communicate with me. Then denied me based off their 30+45=75 day policy. Which was not made clear initially. I had to hunt them down for that answer. Why didn't they tell me that a month ago? I even paid out of pocket for a tech to come diagnose my AC because Regency "couldn't find anyone". I am so disappointed.

I called the Regency to have my air conditioner fixed. When that technician went out and told we to see that it's a leak in the lines and it need a freon they said it's not part of my policy. So I paid out of pocket over $1,600 to get the freon restored in my unit. 4 days later the air conditioner stopped working again so I called Regency back and they said I'm only allowed one service call on my air conditioner per year.

We have had terrible plumbing issues, and they have fixed them without ever asking if they were covered. They have really polite individuals. They are always very quick; it is not their fault if it takes them a while to get someone out here. Very pleasant individuals to work with. They have addressed every topic we requested of them. Other than that, they have been a pleasure to work with. At one time, we had a problem that was the city's problem, and they obviously did not cover that. We have renewed each year we have lived here, and I have been incredibly pleased with them. I have told friends about them.

So far this service has been great. The on boarding was simple and the agent was very helpful in explaining the service I will be receiving. I’m very impressed with this company that your monthly fee is low and your fee for visit is also low. The agent sent me a email containing my contract, which will be helpful for future reference.

I am pleased with the length of time I was told it would take to find a technician to come out and check my a/c unit. The representative said it would take several days to find someone to come out due to the holiday. I called a couple of companies on my own who said they could come out on the following Saturday (the day after the holiday).

Regency has been doing nicely. The only issue that I see is that no one can do anything unless they have approval from Regency Total Warranty. The contractor could not perform what he needed to do until he had the go-ahead from Regency Total Warranty, which kind of tied us up, but not too much.

This has been the worst home warranty company I have ever dealt with. My central air conditioning unit went down. They assigned two companies to me to do the work, when I called the companies they stated they do not work with warranty companies and would not do the work. I escalated the situation and never received a call. I was even yelled at my a representative stating it was busy and I needed to give them time. I finally found someone on my own that would send the issue to them, all of a sudden the AC unit was not covered. They do not have set companies they work with and state that if you find someone all they need to do is call the claims department and they will instantly be paid for the work. But they deny almost every claim. It is a total scam. They do not help at all and have so many reasons why work can not be done. DO NOT USE THIS COMPANY, you will regret it.

This company is awful! We have an issue with one of our appliances that should be covered under the contract. My husband has filed a claim and there hasn't been any contact. He called to inquire about the claim submitted and was told that he could find someone and they would reimburse. He was like, no, I need someone to come out. Later, he was told that he was scheduled after he asked to cancel the contract. They never scheduled anyone and would not cancel the contract. Our contract was paid in full and they have NOT provided any service!! Just a constant shuffle and scam!! The only contact we have with someone from this company is if we initiate. They DO NOT follow up!!

The representative who signed me up was knowledgeable and extremely helpful. I felt that I was getting a great deal compared with other warranty companies. I would recommend this company to friends and family.

The first time I called for AC service, everything went well and was very happy with the response. A few months later, I called again for AC service and the initial process was smooth and they sent a technician the next day. After that, even though the technician told me he was sending the diagnosis report that day, every time I called Regency for status update, I keep getting different answers, such as, we haven’t received the report, followed by they sent it to wrong email and we have provided them the correct email should we receive it within an hour, after that again we haven’t received it.