Regency Total Warranty Reviews

Horrible customer service had A/C breakdown they had every excuse not to do repair. Made me get all kinds of records only to say it was not in the correct format. Then we got everything they wanted in the format on letter head that they wanted. Then said we only pay $175 dollars your on you own past that. Got the work done after a week without A/C sent them a bill and they said we can only pay $175. I asked for a manager and was told that is a back end service we will have someone call you back in 24/48 hours. I have called 3 times still no manager call back in 2 weeks. Now I am 4 weeks in no money, no call, no support. I would rate a 0 if that was an option. I have had several home warranties with American home shield no problems. Regency has been a nightmare.

Stay away from this company. They will charge you out of pocket for a technician to come out only to wait over a week to find out it’s not covered. Customer service rep will lie to you. If you wait a year you will receive full refund for policy, that’s a lie. You will get 10% of what you paid.

Buyer Beware: Deceptive effective dates and hidden payout caps. I signed up in Dec 2025 with knowledge of 60day waiting period - so my effective start date being Feb 10, 2026. Regency agent over the phone NEVER mentioned after the start date there is an additional 90-day clause (Section 11.17) that limits claims to only $175. Their own sales rep admitted this "waiting period on top of a waiting period" wasn't disclosed to me over the phone. Now it’s March and I am capped for a water leak.

I have had an extremely frustrating experience with this company. If I could give zero stars, I absolutely would. I purchased a home warranty contract that clearly stated any covered appliance issues within the first year would be repaired. When I submitted a claim, I was forced to find my own handyman and pay out of pocket due to the company’s failure to handle the situation. The reimbursement process has been a complete disaster. First, they sent a check in the wrong name—my realtor’s instead of mine. Then, they sent another check with my name misspelled, making it unusable. Now, for the past two months, they claim they are sending new checks, but nothing has shown up at all.

I have had Regency Home Warranty as my home warranty company for one year. I have had 4 claims and only 1 was paid for a small amount of 97 dollars. Each claim they mysteriously found loopholes and language that voided my claim. Their slogan is, "Accidents happen and we have you covered." Bullcrap. I strongly suggest in the most harshest terms to not take out a policy with these folks as they are nothing but con artists. I've with companies for over 50 years and this company is by far the worst company I have ever tried to work with. Do not be foolish and take out a policy with these folks.

Elliott was extremely professional and made the process seamless. Thanks Elliott, I really appreciate you for working with me. I'm looking forward to building a long term relationship with Regency! You are appreciated.

Customer service was excellent. Representative was very helpful explaining everything. Price was affordable and at a rate that i could afford. Just signed up so I haven’t been able to rate any further.

The website was super user friendly, made everything clear and upfront with different coverage options as well as flexible payment schedules., The prices are better as well as a low service fee. I’m looking forward to seeing myself why they have such high ratings. They are rated the best of all home warranty programs so I decided to try them myself.

My Agent, Billy, was polite, with detailed answers and a positive attitude! He offered up a great deal that saved me over $350 a year with my previous home warranty company. I look forward to future phone calls regarding policy.

Regency Total Warranty is a great company and they are fast to getting companies out to your home. I would recommend this company to everybody. Great pricing and the prices never went up at any point. Best warranty around!!!

I have not had any issues with the company so far. The customer service representative was very nice. The system was initially down when I called. However when the system came back up they called me back immediately.

Max was very accommodating and knowledgeable! He was great to work with and helpful with competitive pricing. He called back when asked and was not to pushy. He gave my wife and I time to discuss the contract and make a decision

Great customer service from Max. Prompt email replies and gave me a senior discount. No hard sell, no pressure. Provided all my options professionally. Very competitive annual rate and service call fee.

Quick and to the point. I appreciated the honesty. Elliott made it clear the pricing monthly, call price and informed me of any discounts if I chose the annual plan. My coverage starts next month!! Good prices. Better than Old Republic.

Signing up was easy, my questions were answered to the point I felt comfortable the warranty. I’m looking forward to being covered by Regency. Hopefully everything I understood will be as so. The representative was patient and informative with the concerns I had regarding a new policy. I gave a straightforward overview of the policy and asked the representative to explain a few of the concerns. With good understanding I hope things are as explained.

Stay far far away from this company. Make sure you tell all your friends and family. There’s nothing but a scam artist. They deny all claims. Look at reviews before you even go with these people and the only good reviews are probably his friends. Andrew was very rude to me after I tried to put a claim in. They deny all claims. I’ve had a lot of warranty companies in my life, and I’ve never dealt with somebody like this, they are a total scam artist.

Very professional and answered any questions I had. He explained all the coverage. Also was also very helpful on letting me know about the discounts that were available to me and explained the multiple year plan.

Stay away from Regency Total Warranty. They don’t fulfill their obligation to cover your appliances when they break. They find a reason to say the mechanical failure is not covered because a gasket is worn.

My heat pump went out 2-18-26. Today is 3-4-26. Because it was over $1k to repair it went for review. I contacted Regency several times asking for a decision. Regency denied the claim today because I did not submit 3 years of maintenance records, the requirement buried deep in the contract. The salesman did not mention this and no other HW required any records. We are in our late seventies and being without air and heat for 15 days is difficult. I had to instigate all communication. Today I requested cancellation of my policy and demanded my prorated refund, as I foolishly purchased three years of coverage. I hope it doesn’t have to be reviewed and held 15 days. I will do my best to warn others about Regency..

I’m still trying to get my dishwasher repaired. I started my claim on November 6, 2025 and today is March 2 of 2026. They can’t get a competent repair company to come to my house and get the repair made or replace my dishwasher. And I called last Thursday to cancel my policy and found out that I can’t cancel it in the first year. I have a three year three month policy. I think I did light a fire under them Thursday, though, by threatening to cancel them because now they’re talking about replacing my dishwasher. In three days, it will be four months since I started this claim.

Alex was very helpful, answered all my questions, and provided excellent customer service. He also had a good sense of humor and was pleasant to converse with. I hope Alex is representative of the company as a whole.

I have a policy that was supposed to renew in May but they just charged my credit card for another year without any notice even though my policy was not up for renewal yet.

They are very Friendly, very Professional and very Knowledgeable. They answered all my questions (and I had many many questions), and they are very Respectful.

My compliments to the Regency Sales Department. They were very prompt and complete in answer all of my pre-purchase questions. It made the decision to go with Regency Total (Home) Warranty much easier.

The sign up process was quick and easy with good discounts. Disappointed in the 60 day waiting period though before the contract becomes active! So you have to pay a couple of months with no contract so you can't do any claims during this time!

Absolute horrible. They do not respond to claims within a reasonable time and usually don’t have technicians available and then they only offer you a fraction of the cost for replacements or repairs.

The worst HW company we’ve ever had! Even when our garbage disposal quit, they refused to send someone out to install a new one and just gave us a measly amount that won’t even cover a fraction of the cost. Every claim has been an absolute nightmare from start to finish. Frustrating doesn’t even begin to describe it.

First time using my warranty plan to fix a water valve on my toilet. Was informed that it wasn’t covered by my policy. When I bought it the guy told me that plumbing was included so if you’re thinking about using this company, thank you again.

By far, I must say they are the worst home warranty company I’ve ever dealt with. Called for repair. They follow through days weeks go by without them come to do my repairs. I’ve used them three times and in three times they were horrible. My only advice to you is to use Choice warranty is the company I went to. By far, hands-down blows away, Regency warranty. So if you’re really looking for a good home warranty do not use this company.. and not only that after my multiple complaints, they did nothing about it. I finally was done with them and called to cancel them and they charge me a $75 termination fee. Can you believe that?

The best providers offer 24/7 emergency hotlines. If your AC goes down in 100-degree weather, they prioritize your ticket as an emergency, often getting a tech out within hours. Their techs are professional. Very reliable and convenient.

*I have requested numerous times for a paper contract be mailed as my eyesight is very poor. Unable to view contract online and didn’t realize so many exclusions, and depreciation value is applicable vs. replacement value. Still waiting and paid IN FULL my premium in May 2025. ***NOT ADA COMPLIANT. Samsung top of line stainless steel I paid $999. Washer would not start after selected wash mode. Machine is in EXCELLENT CONDITION as I only ran it once every 2 months as we prefer to hand wash dishes (family of 2). A replacement part was no longer available for my dishwasher and I was offered $275 (what a joke). This is unacceptable and not transparent or clear in their contract.

Fabulous agent was polite and helpful. I wasn’t sure what my policy number was and she looked it up so I could file my claims. I would recommend that this company is working with me on resolving my issues.

Today I called to place a claim for leaky toilets. I had to wait on hold a Little while the young lady took my information assigned me a claim. It took very little time and was done very efficiently. The plumber will call and make an appt. No hassle.

The representative was very attentive and explained the plan to me. I had questions because of my previous warranty company filing bankruptcy. After talking about the history of the company, I felt like it was the right choice to choose Regency.

I have a GE Cooktop range which the Regency Total Home Warranty technician recommended replacement. Regency Total Home Warranty approved the replacement with a reimbursement of a ridiculous $220 when the unit actual cost is $2100. This reimbursement is incredibly too low and I will never recommend anyone to sign for this company. Furthermore, they do not provide what is covered in the warranty until you sign the contract.

They are scammers!! I pay 53.00 a month and I had a claim co pay for 70 dollars and after filing a claim with them they sent me an email asking for 3 years of proof of service on my furnace before I could get the claim approved and wow they never told me this shit so I will cancel asap! Go with Home Shield!!! I give 1 star because no option for no stars.

RUN. This is the worse company I have ever dealt with. I called them for my garage door and was charged more than if I would have called a garage door company directly. I put in a request for my dishwasher and they are saying it is not covered. After taking an entire day to respond. I regret paying for the entire year. What a horrible horrible company. They should give me a refund for what I’ve paid them.

They do everything they can to not pay. They only offered $170 when we are without hot water and without heating. They have any kind of fishy policies hidden in their contract such as no pay the first 45 days, only capped at $170 the first 90 days..Avoid at all costs!

12/3/2025, while sitting at work I googled home warranty services and due to SEO optimization this business came up and I clicked for more information. Immediately someone called my phone and pressured me into giving my credit card information for a one year warranty plan. On 12/5/2025, I decided I didn't need the home warranty services because I was about to put my home on the market and I called to cancel the policy and get my money back. Since then it's been difficult getting back my $495 from this business.

I chose this home's Regency Total Warranty for the high reviews. However, I submitted a claim for my garbage disposal, and they told me I would have to contact a company to fix it and that they would reimburse me $ 75.00. That's it, really! That might cover the service call, but that's it!

The agent answered my call in a timely manner. She was polite and very courteous. She let me know that my concern would be handled ASAP. My claim was filed and a technician would contact me soon.

I've been extremely unhappy with Regency Total Warranty. The Salesperson verbally promised services that were not followed up on with the provided contract. Additionally, Filing a claim was unnecessarily difficult. I had a heating issue, it took 2 months for them to get a service person out to me and they only covered $100 for the claim noting that was their limit. I also had an issue with an electrical issue (exposed exterior wiring) that they only covered $100 for and I was responsible to pay in excess of $3,000. I called back for a breaker issue and was told, as a claim was already made this year, I would have to wait until next year.

We had our gas furnace go out. Eddie ** was great in making the necessary repairs. Had Colt plumbing did a great job in fixing toilet. Did not take Regency to long to give approval. Two of the 3 issues we have had Regency sent out quality service people. My only issue with the pipe burst was not handled as I would like it to be.

I am a new customer who just placed my first claim, so far my interaction with the company has been smooth, all staff involved were helpful and courteous.

In December, 2025, I had an issue with my garbage disposal. Regency approved $150 without even sending a technician to look at it. This week I have a porch faucet leaking and they don’t cover that either even after I explained that this is connected to the house and it can cause damage to the house.

Very first time using my plan just to find out they denied the claim because for the first 90 days they do not cover repairs. I called in the needed repair to Regency Home Warranty, they sent the claim to an appliance center in which I had to pay the deductible up front before they even arrived, which I did, was told what needed to be fixed and that I would hear something back in 24 hours which I did not. Four days later I reached out to the Appliance Place for them to tell me that my home warranty company denied the claim.

Regency Total refused to honor my service because I didn't have 3 years of previous service. They ended paying $175 of an $734 bill. They are scamming; I'm a Disabled Veteran and have been SCAMMED!!

First time calling Regency. They picked up immediately. Professional and knowledgeable customer service rep. She went through the clear process quickly and effectively file my claim. She reiterated the issues I had questions with. Very satisfied.

Their customer service is less than optimal. It took 5 months from the time of filing a claim to receipt of a check for a covered claim. If the cost of repair is too "high" they will low ball you on a payout to replace the appliance as in my case on a microwave breakage.

I have only good experiences with Regency warranty. Great phone service and claim responses. I had a toilet problem and got a call from plumber the next day. His response was quick and professional.

Terrible service with Regency in getting a repair scheduled with a competent repair service. It’s been more than two months since I initiated this repair request and I still don’t have a competent repair service to fix my problem with my dishwasher.

Great warranty company with quick response. The technicians come very next day and the problems resolved quickly. Definitely recommend Regency Total Warranty for anyone looking for home fixes and appliances repair.

Customer Service was Excellent. And very knowledgeable. I have no complaints at all. I will also Recommend to my family and friends. Looking forward to spreading the word about the excellent service and professionalism.

Excellent response time. Service was rendered the next day after filing claim. Repair technician was polite, very knowledgeable, and thorough. Company needs people with better English speaking skills. Hard to understand.

Very positive experience with my first claim. My 30-year old stove was smoking while cooking in oven. Immediately shut down the stove, called Regency to have a repairman out to investigate and fix the problem. Repairman showed up within 48 hours, cleaned the oven, and determined it just needed a deep cleaning. He completed the job within one hour and stove works perfectly fine.

The agent was very helpful and efficient. I was glad that I had purchased Regency warranty insurance. It gave me peace of mind that I didn’t have to search for a plumber to fix the unexpected problem.

The person on the phone answered all my questions and was very understanding of my concerns. He explained the policy and I was very satisfied. If in the future I would need any help for any other concerns I can call any time. Thank You.

Five stars for customer service! Every claim I've made for my fridge or plumbing has been handled with speed and care. Reliable technicians and a very simple process. I'm beyond impressed with a quick turnaround and a stress-free process!

Billy ** was very informative and helped me save more than with American Home Shield and was very understanding about my horrible experience with them. Billy explained my options and made the process a breeze and did what he could find available for me to get a waaaaay better rate. Thank you Regency and thank you Billy.

RTW is so helpful in a way that they sent a technician right away. They update in a timely manner. The technician arrived on time, was very courteous, and took the time to explain the repair. Very pleased!

Regency Total Warranty is very recommendable, especially when it comes to claims. They are very helpful; they guided me through the process. I will recommend this company to my family and friends. Best experience.

They are scammers, don't buy home warranty from this company. The company appears primarily interested in collecting premiums rather than honoring claims. When I filed a claim, it was denied for full coverage based on numerous exclusions and conditions that were never clearly disclosed at the time of purchase. Instead of providing coverage as advertised, they relied on fine print and technicalities to avoid paying for repairs. This felt misleading and unfair. Consumers should be cautious and carefully review all terms, as the coverage promised during the sales process did not reflect the actual service provided.

Regency Home Warranty is the best. Thank you for helping me with my roof leak. They were quick and easy to work with. 5 star review anyone needs a home warranty they are the ones to contact. I highly recommend them to anyone.

Agent is friendly and very helpful, the call got disconnected but received a call back and helped me filed a claim and explained the process and that was great, I highly recommend Regency. Very affordable and they treat you not just a customer but friend.

I really appreciate the customer representative because they are very helpful with my claims, they assure me that tech will be assign and transaction is smooth. I commend you guys for being diligent with your work. Keep it up!

I filed my first claim with Regency and it's just too seamless. From claim processing to sending out of tech for checking and repair and customer service. Highly recommend as it is so much affordable and convenient.

I had a great experience with my refrigerator claim. The entire process was smooth and well-organized from beginning to end. The technician who was assigned to my claim was professional, arrived on time, and was able to diagnose and fix the issue quickly. I’m very satisfied with the service.

I am very satisfied with the way my claim was handled. Filed a claim yesterday, received technician's information today. Called them and scheduled to come today. Tech came earlier and fixed my dryer. I love how fast the process of my claim is.

They make it very easy to get set up. Filing a claim is a walk in the park. They have top notch customer service and are generous with their promotional offers. Both when signing up, and from a routine call.

The representative was very friendly and helpful. She seemed very concerned about our problem . Hopefully the technician will be able to quickly diagnose the problem and get our washer back running again. The filing of the claim was very easy and Hopefully the service portion of the claim will go well also.

My warranty rep Jacky, was very courteous and pleasant. Quicker and simpler process than I had anticipated. I've never had home warranty before and had only heard of another nationwide warranty company but happy to have chosen Regency.

Read the fine print. If not you will be paying for nothing. Had a washer break. After getting the runaround they decided to pay for the part of 200 dollars but I had to pay for installation at a price of 535.00. So I told them I would be cancelling my account and now they want to say because I cancelled my account after the claim was filed that they will no longer issue me the 200 dollar check. So I will be starting a social media campaign against this company and report this company to the Better Business Bureau.

Updated on 01/13/2026: I would like to meet the customers who are giving Regency 5 stars. Because that has never been my experience. Locked into a 5 year contract and from what I read I would never get my money back if I wanted to opt out. My latest claim was ac related. AC tech came out, detected a Freon leak and said we needed a new coil. Regency left me hanging for seven days. Then finally denied the claim because of the Freon leak.

I’ve had Regency Home Warranty for a while now, and overall my experience has been good, but not exceptional. The service itself generally does what it’s supposed to do, which is ultimately the most important thing with any home warranty company. When I’ve needed repairs, the claims process has been fairly straightforward. Requests were acknowledged in a reasonable amount of time, and the contractors assigned were professional and knowledgeable. I didn’t feel rushed or ignored, and the work that was completed met my expectations.

We are having problems with our furnace staying on although the set temperature of the thermostat has been reached. A service person came to the house and said we needed a valve. He was paid his service fee and said approval to get the part was needed and he would be back later. He never returned. Several calls were made to the company with no results. Very disappointed with this company. We still need our furnace fixed. Will be requesting refund of our annual payment.

Helped me get coverage I need at a great rate. I only wish I did not have to wait a month. Hope the repair people are up to advisor’s level. Far better day of coverage than competitors. Nothing more to add.

Was working with Maricel on my issue with her, had no problems and she was very helpful, this was first time I used the company. I would recommend this company to anyone that asked or inquired about. Thank you

The service was very responsive and their staff members were pleasant and thorough. I was referred to them by my home warranty provider, "Regency", thank goodness, because my running toilet was working my last nerve.

Elle was wonderful! Helpful, friendly and fast. Great experience. Despite my kitchen sink backing up, I know that Regency will help me handle whatever comes my way. This is the second claim we’ve filed and the first claim went smoothly too.

I tried to process a claim online but it would not go through. I called the 1-800 number and talked to Jacky. Jacky was extremely helpful and nice. The claim was process over the phone with no issues. Now waiting for the technicians call. Great so far.

Very difficult to deal with. They do not send service people out until after several calls. The service person came out on10/29/2025. He wrote his report and he told me he was submitting it to Regency. I did not hear from them for a month so I called them at the end of November. Heard back from someone the first week of December. He told me the check for replacement was in the mail.

I just want to share my amazing experience with Regency Total Warranty. This home warranty has truly exceeded my expectations in every way. From day one, their coverage has been reliable, straightforward, and incredibly helpful. Whenever I’ve needed assistance, their customer service team has been nothing short of exceptional quick to respond, professional, and genuinely committed to solving any issue I’ve had.

On today, January 6, 2026, I made a claim regarding my icemaker, not making ice and spewing water on to the floor. Dave the representative, politely answer my phone and took all of my information. Now I am pending a call from a technician to handle this situation.

They were professional and easy to communicate with about my issue. This was my first claim and they were nice, understanding and very helpful. My refrigerator stopped working and I had a number to call within the hour.

I had my first claim after 4 months with Regency Total Home Warranty with my dryer. Everything went smoothly from my initial call for the claim and from the technician they sent out. I recommend the 3 year sign up because of the lower cost per year. My only advice I have is to look over their contract so that you understand how the coverage works.

Elliot was very easy to work with. He explained everything in detail, very easy to understand. A pleasure to do business with. I would definitely recommend Regency Total Warranty program for anyone who is shopping for a company that is reputable and the cost of my plan I think was very reasonable for the one year contract that I purchased.

This company will do everything possible to get away with paying the least amount on any claim. Their customer service is horrific. I switched to this plan in order to save money from the previous plan I was on but regret changing! Will definitely not renew and cannot recommend them in any way shape or form.

Regency Total Home Warranty is a joke… Scam! It took over 3 weeks to get a tech out to look at my clothes washer. They made a determination and submitted to Regency. They then authorized $185….to repair or replace…on a $800 washer! The kicker? I had to pay for the repair or replace…then submit a paid receipt to get the $185!! A big scam!! DO NOT BUY A HOME WARRANTY FROM REGENCY!!! Same as taking your hard earned money and burning it! Regency Total Home Warranty is a big scam…. Crooked company that will take your money then offer NO SERVICE!! This review will never get posted by Regency!!

A great time with Billy **. Had a lot of great information. We made a great decision and are happy! We had never heard of Regency until we started searching for another warranty company!! We are happy to have found Regency! We look forward to a great working relationship.

I am glad someone answered my call so quickly. Your representative was so kind and seemed to show general compassion ❤️ for my need. Thank you for treating me like a person and not someone who's a burden.

I had a surprisingly pleasant experience when purchasing a multi-year home warranty. I was expecting a pushy salesperson, but the representative was incredibly professional and patient. They took the time to understand my specific needs as a homeowner in Huntsville, instead of using a generic script. They clearly outlined the differences between the various coverage tiers and explained exactly what was and was not covered, including service call fees and coverage caps. The representative used a calm, consultative approach, answering all my questions without any high-pressure tactics. I felt informed and respected throughout the entire process, and confident in my decision to purchase the multi-year plan.

The representative was excellent! He explained all my questions and had a great deal for the holidays, I could not resist not to get home warranty. Anyone without insurance should definitely look into getting some.

Called late night on Christmas Eve because my heater stopped working and got a voicemail message stating to call back or leave a message. Before I could leave a message, a Service Rep called number back and asked how could they help.

Very quick and easy to file a claim! Very happy with the level of professionalism. So glad we purchased a home warranty from this company. Highly recommend them to anyone e considering a new home warranty.

Called for a service call on my Smith Boiler heating system. The rep “Jackie” answered quickly, was very friendly, helpful and patient…explaining everything to me twice. This was my third call for service since starting with Regency and each call, including my initial call with the sales rep, made me feel like I was dealing with a neighborhood mom and pop business vs being treated like a number and processed along. So far, not a single complaint.

This review is solely going over my experience in the initial purchase of my warranty. The process was very quick, I was able to search home warranties online and this is one of the highest rated companies I found. Once I requested my quote, I got a call from Billy who helped me through the rest of the process. From the companies I reached out to, this for me was the best choice. Again, the associate made the whole experience much better with his professionalism and personality. For me, the price is right, the service is right and the timing is right. As of now, I would definitely recommend it.

When I called the customer service number the process was very simple and easy. Customer service was very helpful. She quickly filed the claim and I received confirmation immediately. Problem will be fixed!

We sent a request for service on a hot water heater. The company, High Quality Plumbing wanted 100 cash to diagnose without showing up they said it needed full replacement. (Our contract says a 85 service charge. We mistrusted them requiring cash.) We asked for another referral to a different company, waited several days and they sent the same company. WE again asked for a referral of a reputable place and they sent a handyman who new nothing about heaters. Customer support at Regency said we could call our own plumber, We did and the problem was fixed without a total replacement. However it had been 11 days without hot water and we needed to pay our tenants 400 for the inconvenience and gym membership to shower.

Had a great experience with the Regency representative that took my claim. She was professional and polite, understood exactly what the issues were and got my claim started efficiently. I appreciated that interaction very much.

I purchased my home warranty on October 19th and was told that I would be active after 30 days and I will be able to use it. I wasn't advised that there were any stipulations after the 30 days so when on December 11th I called and place a service or request for my oven because we had a power surge or power outage and the control board fried and would no longer work, I was told, "Okay. Great you got to pay $75 to the service technician when he arrives and we'll get you taken care of." Okay great so I did that. Service technician came on the 15 and on that same day Regency declined my claim because apparently they don't cover circuit boards on ovens within the first 45 days of coverage which apparently didn't start until the 20th of November after my 30 days so essentially they don't cover circuit boards or anything circuitry related on anything until 75 days after the purchase date.

The website for regency is pretty bare and minimal with no link for phone number to call to file a claim. So after I found the right number to call the process was quick and easy to file a claim on my oven over the phone.

Please do not buy Regency Warranty. I had my garbage disposal go out on Thanksgiving Day. Regency Total Warranty would not send no one out and only would pay $75 dollars to replace, you cannot buy a garbage disposal for $75 dollars, and they will not cover for anyone to come install it. I call and spoke to customer services, and she said the same thing. Regency is a joke and if you read your contract, you will see it. Yes, Regency, please give me a call. My contract number is **. Also if no one contact me in 3 days, I will be comment on this too. 12/17/2025

This particular claim went OK. She did what she was supposed to do. I’ve not yet received the information of who the technician will be. It’s a plumbing issue. The first couple of times, I did not have a positive experience. I had exhaust fan problems, and they just wanted to pay me $45 without sending a technician out. I can’t change an exhaust fan. That’s why I bought the service, so I called back at a supervisor, they still would not send anyone out, but did offer me $100, which I don’t want. I want the exhaust fans changed, but this is a plumbing issue. We’ll see how it goes.

Max was very knowledgeable and very patient with all of my questions. His friendly demeanor and his intentional use of calling me by name was very much appreciated. In a world of hurry up Max is delivering great customer service. It was a pleasure to work with him on our purchase.

Very easy to enroll and a rep contacted me right away to confirm details. I have been reviewing this company and plans for several months and felt the time was right to enroll. Hopefully, I won't need the service but do feel better having it.

English speaking reps. Could understand clearly. Warranty doesn’t cover everything I was hoping but hopefully it’s better than the other companies I tried. Customer service is quick. Submitting a claim was easy. Didn’t need to have a callback scheduled which was nice. Proficient and quick. Thank you.

Max was great at explaining things and he designed a plan that fit just right. He was friendly, knowledgeable, reassuring and easy to talk to. He had all the information I needed and helped me make the right decision.

After speaking with management problems with company were settled properly.

I called and left a message and my call was returned in less than 15 minutes. Very informative. Explained everything very well. I would recommend this to family and friends seems like a great program.

I spoke with Alex **, and he was very informative and very nice! He explained things to me clearly and addressed any questions and concerns that I had. From what I've experienced so far. The rates monthly are great. The service call fees are cheaper than other warranty companies I've used in the past. Everything was quick and easy. Thank you!

Max was a pleasure to work with. I just purchased so I will follow up after I have a service call. The whole process was very up front. I would have no reservation recommending Regency Total Warranty to my family and friends.

This is a fantastic company. I’m so glad I decided on Regency gave dealing with some of your competitors. The reps are very polite & professional. All of my questions were answered. The rep know what he was talkijg about. Purchasing the coverage was a no brainer.

Rep was very nice and educated in their programs. Answered all questions in detail and didn't have to check on anything. Explained the warranty and what was covered in detail and watch wasn't covered.

I had a conversation with Josh pertaining to an experience I had with the company. He listened and was able to rectify what was done. He represented the company to assure my experience was satisfactory. I'm pleased with the results.

Max was wonderful helping me buy this contract. Unfortunately I was not getting the contract on AOL. Just spoke with Andrew, who was wonderful, and he guided me through the process and I can now see the contract. I truly hope this is how our experience will continue with Regency!

This is the worst service company I have ever dealt with. Any positive reviews written about them are bogus. They are dishonest, customer service is terrible and their contractors are worthless. I had to have three service calls made to replace a breaker and it still never got fixed (and I was charged for three service calls.) I cancelled my service two months ago and have still not received my unused fee rebate. It was promised to get here by November 16th. Today is December 2nd. DO NOT USE THEM. I'll be surprised if this review gets posted.

I have had a warranty company for home coverage for years. As my last one was expiring and a significant price increase I decided to look for another. Getting a new policy was easy as the Rep was very pleasant and "sold" me on my veterans discount. Fast forward a couple months and we woke up to no heat. I went online and submitted a claim. It's 4 days later and have yet to hear from them. My past experiences with other companies was prompt and had communication. The fact that I have yet to hear from Regency has put up red flags. I will be on the phone with them today to try and get this issue resolved. Should I get better service and get my issue resolved quickly I will amend this review, until then we will see.

Billy was very knowledgeable and polite and very timely with quote and set up. I highly recommend this company. The contract was sent over quickly and everything including coverages was explained to my satisfaction.

The representative was awesome. Billy **. He explained to me how the service works and what it covers. He explained to me that the service person collects the fee after your appliance or item is totally fixed, which I loved that policy.. He informed me that if an item needs to be replaced, the company will replace it. He also shared with me about any promotions he had to offer me. Billy ** was very professional and kind. He spoke clearly enough that it made him understandable. Other companies need more representatives like Billy **.

This is the worst company ever! I purchased a three (3) year warranty and paid upfront. My A/C cooling went out. I called to submit a claim in 6/26/2025. Was told their team will review and respond as soon as possible; they confirmed receipt of my claim and assigned a technician to handle the details. The service call fee was $100 payable to the Tech for my work order in which I paid; on his first visit (Tech) he was only authorized three hours to diagnose the problem, No repairs were done to the A/C at this time. The Technician had to inform Regency of the issue to authorize the work so!

Worst home warranty company I have ever experienced. They do not cover your appliance completely. You have to pay for each individual item you call on. Opposed to other companies where I can call for appliances, one service fee and cover every appliance in my house. Or I can call for plumbing and call for every leaky faucet in my house. They cannot send you text messages. It has to be through email which is ridiculous. Get with the times. They do not pay the contractor for their services. You have to pay the contractor for their services and then they refund you the money.. Well what if you don't have that money???? That's why I have them! To cover the cost of repairs! Needless to say, I am canceling my contract.

My experience in purchasing my home warranty plan quick and easy. The young man who helped me chose a plan a then sign me up was very knowledgeable, helpful, and courteous. The plan I chose seems to cover nearly everything I would need.

Max was very professional and very patient in explaining everything to us. He is an asset to the company. The coverage of the policy was very thorough. I will recommend my family and friends to this company.

Would ABSOLUTELY leave 0 stars.... if possible!!! Had an A/C problem in July, called them, they say we can't get anyone out for like 3 weeks!!!! I have an Elderly Lady living with me, who can't handle upper 90's very well, so, they tell me to call my own A/C tech out. We did, problem solved, here it is in the latter part of November, have yet to be reimbursed by this Scam Company!!!! I would Definitely NOT recommend this SCAM warranty company to anyone.... S.

Was very happy to hear all the great options and the extra years after paying in advance. Rep was very polite and informative. Would recommend Regency to friends. Feel confident we won't be our large expensive for repairs when needed.

1 star is too much! You have to do all the legwork for your repair, they will only pay a portion of the repair, but you are required to pay for said repair upfront and submit paid invoice to get reimbursed for the small amount they will cover. Now my reimbursement check is in “mail center” and I’ll get it in 6 to 8 weeks… tried to cancel policy and was told I will not get reimbursement check if I cancel policy, even though I was told the check was issued and in mail center. They do not have reputable technicians in place, I’ve had to find my own for my two claims. I purchase a home warranty for peace of mind and my two small claims have been nothing but stress!!!!

I was treated very rudely by a customer service person who claimed to be a manager. He seemed very agitated and used profanity during our called. I will be canceling my policy. I tried to explain my issue of being overcharged and I sent proof. I was yelled at and called a name!

I had previously submitted a review of five stars because they were very helpful to sign up and the pricing was good. I am changing my review to one star because I tried to use the service and they told me there was a 60 day waiting Period. So essentially, I am paying for two months and I cannot even use the service. This was not told to me at all when I signed up for the service. I think this is dishonest and false advertising.

I checked with Better Business Bureau. Rated A+. Very popular in my area. Alec was very good at trying to get me the best deal & it's Veterans day, so he did get me a very good deal. According to what I could afford. Thanks.

So far I am beyond not happy with this company. I tried to go online and couldn’t log in. I did a claim for a leaky pipe and the plumbing company they supplied said they couldn’t come out for two weeks, so I asked if I could use a different one and they said yes I would just have to give them the invoice. So I had another one come out after we paid for a leak detector 400 bucks that isn’t covered by the warranty. I had the plumber fix the issue and sent the invoice to this company. They came back and said because the invoice said they fixed the problem and now there is no leaks. They wanted proof that there was a leak. Sent pictures and now there is not enough info on the invoice. OMG if I can cancel I will. This is ridiculous.

I bought this policy for my newlywed daughter. I paid upfront for 14months of coverage for her whole house!! I also paid extra for coverage for plumbing, AC, electrical and fixtures. On the very first issue (clogged drain), the company can't find a plumber for 3 days!!! Meanwhile, her toilets, sinks and tub are backing up and no water can be used in the home. We call to say its and emergency...and all Regency said was, "Sorry, we put out the call and we have to wait for a plumber to pick it up." (We should have cancelled the policy THEN)...Buuutt.

They “fixed” my refrigerator on 9/25/25. Less than 30 days later, same problem. Called on 10/20/25. The entire week, I was being strung along, he’s having personal issues, he hasn’t showed up for work, we can’t get in touch with him. Apparently, there is only 1 tech. I was told it would be resolved on Monday. On Monday, 10/27/25. Appointment scheduled for Wednesday. On Wednesday, I was told he was having car trouble and to reschedule to Thursday. Thursday, I was told he didn’t make it because his pregnant daughter was having complications but he will call today, Friday, 10/31/25 to set appointment. This is absolutely ridiculous. My next action is to file a complaint with the BBB. The company needs to get their contractors together and hold them accountable. I would not recommend them to anyone!!!!

Elliot was very knowledgeable and patient. He made it work for me! I will definitely be sending some folks your way!! Thank you so much!! Always nice to save a buck or two these days!! I have been a customer of American Home Shield for a very l long time. They are getting more expensive and cover less. Elliot took the time to go over everything which I greatly appreciated!

My first service call with this company has been a total disaster. I have been waiting for three days to have my sink incinerator repaired and all I get are excuses. Never visited by a technician!! Now to appease me I am being told that a new disposal has been ordered. How can they order a new disposal if they have never seen my current disposal and they do not even know the type and model of my existing unit?

I have only had my Home warranty policy for roughly 30+ days. (Yes, you read it correctly). The first time I called and presented my problem with my shower to them in order to file a claim, initially, they REFUSED to accept my claim because they stated that my problem was more related to a "fixture" problem (as part of plumbing coverage) and that my issue was not covered. To me, a "fixture" is a faucet, etc., which wasn't my issue. I promptly contacted the original Sales Person, "Billy", who verbally confirmed that the problem should be covered by my current policy. Also, I might add, that I asked the rep. if I were to purchase an additional Ryder with my current policy, would it be possible and how much? They quoted me a price of $5.00 (or so extra added to my policy); however, I could NOT add that coverage for it to be effective until 2026!!! "Billy" assured me that he would contact the Claims Dept. and follow up with me.

Mr. Harry ** from Regency Home Warranty contacted me today and he promised me to resolve my issues.

One of the worst companies I ever had to deal with. Is there warranty doesn't cover much. Will not be recommended in this company. I'm not surprised this is under review. This company is a scam and I will not endorse it.

The sales representative was very helpful and told me about the senior and multi year discounts. He took the time to explain the claim process and, basically everything I needed to know to make my decision.

I had a Very good experience in buy my home warranty policy. The sales representative was very polite and helpful. He gave me discounts that I didn’t realize I qualified for. Thanks for all your help Max

I opened a claim under Policy #** for my propane furnace. You sent Doug from ARS Property Preservation LLC out to troubleshoot. He was here for 15-20 minutes after which he said “your heat exchanger is cracked!” You denied the claim because that is not covered. I had another furnace tech. come out today and he told me that there’s no way to know the heat exchanger is cracked unless the whole unit is removed and taken apart! The tech: “Doug” apparently simply didn’t want this job. He lied to you!

I am extremely dissatisfied with Regency. I reported a claim on my washing machine, paid the $75 fee. Someone came out, diagnosed the problem, told me it needed 2 parts, that they would order and gdt back to me. Several days later, i got an email stating that they would not accept the work order, and that they would provide $175 towards the repair bill or purchase of a new washing machine. I called Sears and they wanted to charge $120 to diagnose. I already had a diagnosis! Draining pump needed replacement. So if I had paid that on top of the $75, that would have been $200 out of my pocket with no repair. On top of that, what is the advantage of having this if I have to pay all this upfront and get absolutely nowhere. It's been a month and I'm still waiting on my $175 because I just ended up buying a new one. Do yourself a huge favor and don't use this Home Warranty Unless you want nothing but trouble.

I wished I had not signed up with this company, stay away. I regret signing up with them. My dryer broke Sunday, I called them Monday morning. I got an email around 9am with a number. I called the number but noting, I emailed them that the number didn't work, and no one answered my email. I called this morning, and I was told someone will call me back with a time no one did. I called this evening the same number I called this morning told me next week Monday morning. I wished I had stayed with Homeserve, you get a text from the servicing company about a call later. You get a call that same day to schedule a time. I have to go a whole week without a dryer. I had high hopes for this company, I guess I shouldn't have, very disappointing. Now they have my money so they can do whatever they want.

If I could give this company, a zero star,(0) I would NOT recommend Regency warranty and salesman Alex B. When I contacted Regency, I spoke with him and advised him I was shopping different warranty companies. He asked who, I provided him the name, he googled the company and talked down about that company’s reviews. He was so assuring when selling me his warranty for three years and the amount of $1320. I would get a better deal. Later on, after giving him my credit card info, I contacted the company a month or so later to have my refrigerator icemaker fixed.

Very simple and easy to setup. Just follow the prompts, and before you know it you're done. And if you have any questions they have a chat service with a friendly agent to answer all of your questions.

Do not EVER do business with this total SHAM of a company. Terrible customer service. All they want is your $, when it comes time for a claim they jerk you around for weeks on end then they come with 10 excuses, provisions etc of WHY they cannot pay labor. Very be rating to me as well. Salesman promised the world, everything covered 100 percent. Only pay deductible. Total lies and a joke.

Purchased policy to aid in the sale of my residence. After having the policy for 5 months I had to have the property inspected for a potential sale. The inspector found several issues with the house that should have been covered by the warranty. I filed a total of three claims, the first two claims was for electrical issues and plumbing issues. Regency contacted a contractor to handle those issues and sent him to my home. The third claim was for the heating system in my home that was not working, but Regency could not find a contractor and suggested I find one on my own. The contractor they had sent for the first two issues said he could also do HVAC work. The contractor submitted a detailed invoice to Regency with the diagnosis of the issues. Regency replied back that he was good to proceed. The contractor asked for the cost of the materials to be paid up front but Regency refused, stating they only pay upon completion and their approval.

The 5 star reviews must be fake. I signed up with this company over 60 days now & every word has been a total lie. I had an issue with my refrigerator the tech came out, perhaps because of the language barrier he told me to contact the company for an update. I called & was told they put in the claim & would call me back. I’m still waiting on that call, smh. I reached out to them after initially being told before signing up the waiting period was 30 days, it’s now magically another 45 days after before they cover any repairs. PLEASE TAKE MY ADVICE & RUN DON’T WALK AWAY FROM THIS UNETHICAL COMPANY!

I think it's bad business to not at least partially be responsible for your service contractors. I do not have faith that these repairs will be carried out in a satisfactory manner. Plus 2000 to cover a central ac system that can cost between 4000 and 8000 is pathetic.

We got a home warranty from Regency for peace of mind just in case anything happens. Their rep was very nice and professional. He was very helpful.

Mr. ** was real nice when going over my option and plans. Informed me of the add-ons that I could include and payment options. Very nice and respectful. Answered all my questions that I had. I really appreciate his customer service.

It’s one of the worst companies I have ever dealt with. The sales people lie, the customer service people are rude & uninformed & extremely poor customer service skills. NOTHING is covered. It’s a total scam. From garage door going off the rail to gas range regulator leaking gas. You name it and it’s not covered although when they sell you the plan they say that all of the above is covered. Very very tricky. Beware. I was with American Home Shield for 20 yrs, so I know what I am talking about.

Nice people and easy to get coverage. I had another warranty company that just gave me the runaround. Regency seems to be different. Very nice people, explained how it works and what’s covered. Good price.

I wish to cancel my contract. It is policy **. I am not satisfied with the coverage and amounts paid for services. There are better warranties available, and I will look into them. I paid my $75 for a dryer repair, but I would have to pay over $200 more. I'm far from satisfied.

When it comes to protecting my home I spent the last 20 years with AHS and watched the coverage shrink and the cost increase and then I found Regency and they offer a good fair price compared to all others and Regency fits the budget and offers peace of mind with my home.

The enrollment went very smoothly. Looking forward to working with the company if needed. Really gives me peace of mind to know I won't be facing any big repair bills in the future. My representative clearly explained the enrollment process and explained all of the benefits. As a senior citizen, he was able to find discounts for me. He was also able to adjust the service fee.

Buyer beware! I just started service with this company in June, initially I was supposed to try one year of service. They talked me into purchasing three years at a fixed rate so I went ahead and paid the policy in full for three years. In July they deducted $399.99 from my account. In August they deducted $399.99 from my account and attempted to do the same thing in September however, my bank was already made aware of their fraudulent transactions so the payment was denied.

Alex was knowledgeable and made it easy to transition from our current home warranty company. If we were financially able we would have paid for 3 years in advance. Look forward to a long partnership with Regency moving forward.

Filed our first claim after two months for a pool pump. Couldn't get an appointment for six days, then the technician never showed. Customer service was useless and hasn't refunded the service fee. Stay away for these guys! Very shady dealings and no customer service or follow up. I wish I had known before.

My washer was working, but the dial kept skipping. The service Rep that arrived was unfamiliar with the washer; played around with it and tightened the dial so it would not turn. When I asked him to put it back like it was so I could at least use it, I was told it was not covered in the so called warranty. Incredibly angry and feel my money has been wasted on this company.

Put in for a quote. Andrew called me right away. I loved everything he had to say. I signed up immediately. Great personality! I currently have another warranty company that I'm not happy with. I so far feel comfortable going in this direction.

I give this company no stars. A very big disappointment. I had a pipe issue behind my pool. I asked them to send a pool co. tech. They gave me the name of a company. I called them and they said they did not deal with Regency. I called back. They said they would get another company to come down, they never did. I subsequently had a toilet clog. They sent a plumber. He solved the clog and I asked him to take a look at the pipes outside. He said it was a valve. It seems regency does not cover valves. Two weeks later my pool pump was making noise. They refused to send a pool tech to check it out because the plumber had listed a valve problem behind the pool and they said since it was turned down, I could not put in another claim for one year. They never sent a pool person. Now I find out I can’t even cancel my policy until march 26, 2026 at which time I will only get half of what I paid them. I do not recommend this company.

Explanation of how things work was great and the savings I get for going with Regency! Thank you for your help on this process. I can’t wait to have a long and successful relationship with your company. I can’t believe there are still companies like you who want to help the consumer!

I bought a warranty from Regency, but unfortunately, they have some gimmick advertising. I told the salesman, "You offered something online, and then you increased the monthly service call to $85, and you were advertising $65." He said, "No problem," and that he'd take care of it, and he never took care of it. I've called back three times, and it's no big deal unless I have to use a service call. Too many people say too much. It's a marketing gimmick. They're no different than their competitors. Every one of them was exactly the same. It was all bait and switch.

Updated on 10/06/2025: Was told all about your services. Was given a good monthly rate with a low service fee. Beat the warranty service I had before. Have used your service once and was satisfied with the results. Look forward to years of you taking care of my house. I would recommend your service.

I have another home warranty provider, but I'm getting ready to get rid of them. I wanted to find who was the top home warranty so I looked it up online. Regency was rated number one so I went with them. They had a good thing.

I'm still undecided about Regency. My service is not effective until October. After I signed up for the warranty, I found another company I'd rather go on with, but Regency got a $75 cancellation fee.

Looking through different home warranties on Google, I came across Regency and they had good ratings. I just signed up with them and it was easy.

I had a home warranty previously with another company and when I started having issues where I needed to use it, they didn’t cover it. So, I cancelled my subscription. I was looking in Google and doing different quotes and Regency was the only one who had time to answer their phone. I was getting the voicemail from everyone else, or they would have to call me back. Also, their prices were a bit too high for a month. Regency’s was doable and reasonable. They were offering what I was looking for and the sales rep was very good, informative and polite.

My home warranty was getting so expensive that they've changed how much they charged, and there was no guarantee that they would replace or repair depending on what was available. The rep was very nice and explained everything when I was signing up with Regency. He answered my questions and appeared to be educated with what he was selling. My neighbor was interested with Regency, so I gave them the phone number.

Regency was top-rated on the internet and I compared what they offered to what I had. Regency looked like it was a much better home warranty plan with super great coverage. I did the internet inquiry on a Sunday, and I wasn't expecting to hear anything, but the guy called me within 10 minutes. He talked to me about it and sold me quickly, considering I paid $500 for a home warranty that lasts 14 months and I'm grandfathered in for three years. I got a discount on the home warranty because they were having a weekend summer sale and I got my military discount for it, so it was super great. The guy went out of his way to help me out.

Horrible experience. Have been trying to get a technician out to service my gas dryer. All I got was the runaround. 3 weeks and still no one. I would never recommend this company to anyone. They don't care about their customers.

Do not waste money, They do not keep agreements. I have tried twice to use and both time never had a service done. They will take your money and never take care of you. I have found every contractor. We have call every contractor in the area to see who would use their service and all say that they will not do work for them because they have to fight to get paid. I had AC go out in the heat of the summer, I'm a 73 year old senior with a back injury and they keep saying, "We will get someone there." I finally had to hire and pay someone on my own. James ** Clovis NM

I signed up and paid a whole year upfront in January. My first claim took place in August. This is the most disorganized company and I am still trying to get them to fix my AC for over a month. They hired a contractor off the internet without asking for their credentials. The contractor tried to keep charging me extra for the work under warranty. Regency did nothing. It’s been 100 degrees and I have even more AC issues after they sent someone without expertise to fix the problem. Do not use this company!

I signed up with them and paid for the all year. Had a Garage door opener and door replaced made the claim never got anything back. Dryer died, made the call, technician called back a week later and by then I bought a new dryer. Today, my ice maker on my fairly new Samsung Fridge Went out, made the call and guess what? ICE maker is not covered. Get anyone else, very bad Home warranty. Will Not Renew and will not do Business again. I had Home warranty before with other Company and it was fine. Never with This Company again!!!

I have wanted to get a home warranty for a few years, but just put it off. As prices increase and wages can't keep up with inflation, so we finally looked them over carefully and Regency reviews were all so positive, we decided to choose this company! They haven't had to use it, but companies don't make quality items that last. Growing up, I remember appliances last 15-20 years, no more! If you get 10 it is cause for celebration! Thank you!

Alex was the best at getting me started and taking care of my needs start to finish. He made the entire process worry-free and easy. I would highly recommend Regency Home Warranty to family and friends.

I was traveling when I decided to enroll and was greeted by a very solicitous and professional service rep... I had a very good experience while having the conversation to enroll in your services and will add more as I use the service in the future as the need arises.

Representative was polite and explained it was a package as there were several things I did not have in my home. The price was reasonable for a senior citizen. Now to wait and see how it actually works when I need it!

In my experience, this company is committing fraud and they have not lived up to their contract. I have waited through six week of delays and escalations for a dishwasher claim. They never sent a technician. Representatives blatantly lie. Please record your conversations with them - advise first of course - because you will need them when they go back on their word. They delay responses, stall approvals, and ultimately deny legitimate claims. Attempts to resolve issues or request a refund were met with poor customer service. Do your research - and not on their website. Very disappointing — I would never recommend Regency Home Warranty.

Our old air conditioner's compressor ceased working when we moved into our new home. Since it is not considered a failure under normal wear and tear, the representative that we spoke with over the phone at Regency Total Warranty denied our claim. They are refusing to pay for the claim even though our contract did not allow early failure. They claim in their sales pitch that they will cover your home no matter how old it is. I am so frustrated to hear that.

The staff offered excellent service from the moment my claim was opened until it was closed. They listened and replied to my concerns quickly. The Regency Total Warranty Team prioritizes customer care and strives for excellence in customer service, which is often lacking nowadays. This warranty service deserve to be praised.

I called to cancel and the lady hung up in my face. I called back for a different department and she still answered. This company is s fraud. I asked to be transferred to the cancellation department. I was told I will be called back. I have yet to receive a call.

We made our very first claim on a Monday and despite their claim of 48 hours to assign a repair tech it took 5 days for them to assign a name and phone number for the repair company. When we called the repair company we had to leave a message. It has now been 2 days with no response from them. Their coverage is great if you can even get the coverage. Don’t waste your time calling the company because you are wasting your time. And don’t waste your money by buying their warranty. If I could give negative stars it would be minus 5 stars.

The worst company ever. No matter what claim you submit (that was after they submitted the wrong claim several times) they always find a reason to deny it. I submitted a claim for my dryer, they e-mailed me back in reference to a washer and next an air conditioner, plus the technician they referred said they didn’t even service this area. I asked for a refund which was denied, so my next response is with the BBB. They are awful.

Regency Home Warranty was terrible to deal with when my AC broke the first week of August. It took them 7 days to get a technician out to my house and then he turned out to be incompetent. Wanted to charge us over $2k for a “Freon leak” when in actuality 2 parts needed to be replaced. Freon level was perfectly fine. I personally brought in a certified technician who identified the 2 parts needed for replacement and also that there was no loss of Freon. I was told by a “claims” agent to send in the diagnosis from the competent technician and cost of repair and they would reimburse me for the cost of parts and labor. They lied.

I was hoping they’d be a very good company, but I have asked twice for a paper copy of the warranty and so far I have not received it. It starts on September 1, but I’m almost to the point of asking for money back and going somewhere else they can provide me with a paper copy.

I am a new customer of Regency Home Warranty and have been very disappointed so far. I filed a claim because my A/C went out on Friday the 8th of August, 2025. On the following Tuesday after I had called them to check on my claim status they emailed to me the number of a technician that had been assigned to my claim. It told me to contact the technician to set up an appointment for the repairs. I called the technician and they told me they didn’t work with home warranty companies and had no knowledge of my claim. So I called Regency and they told me that there had been a miscommunication and they would assign me another technician.

Updated on 08/19/2025: Today is August 19th, and we have yet to receive the reissued reimbursement check that was promised. My husband contacted your office again and was met with extremely poor customer service. The representative he spoke with was dismissive, refused to allow him to speak, and failed to deescalate the situation which only adding to our frustration as we were forced to repeat the same information multiple times. After several requests, we were finally connected with the billing supervisor, Josh, who informed us that the check should arrive within 7 to 10 business days. We are now holding Regency to that timeline. If the check is not received within the stated window, we will be filing a formal complaint with the Better Business Bureau citing neglect and unacceptable customer service. We have been more than patient throughout this process. We expect this matter to be resolved promptly and professionally.

Updated on 08/15/2025: After complaining and telling them that I am writing a review, they denied my request completely and stopped answering.

Filed claim on August 7th. Called 4-5 times to get claim elevated, called again today Aug. 14th. Still no technician found, cannot understand why after 72 hrs, after claim was called that an out of network tech has not been found and assigned to come out for repairs!!!

I have not used your product yet. I’m on a 60 day waiting period. The person I spoke with was very pleasant and he understood my needs what I needed for my home if something breaks down.. When I do need someone I will send them picture about what’s completed. Show that the item will be fixed correctly.. Again as I stated a person I spoke with was very helpful and and explain to me all the items that was going to be warranted in the plan that I purchased.

I was using the internet to research home warranties. I began making phone calls. I decided on Regency Total Warranty since they offered the finest coverage and the best pricing overall. I purchased Essentialguard, which covers the essentials. When I spoke with the sales representative, he was very straightforward.

Complete scam. Don’t waste your time with this trash company. My refrigerator compressor went out. Had a tech come out and they denied the claim because it was after 30 days but within 45 days the policy was instated.

Good enrollment process. All questions were answered to my satisfaction. The company offers extra services which I really liked. The flexibility of services was important to me. The whole process gives me peace of mind going forward in regard to my home 👍

I just signed up today 8/11/25, but I'm extremely happy with the representative I spoke to. He was very polite and answered all of my questions and listened to all the issues I've had with other home warranties. So far I'm impressed. I believe that Regency Total Warranty will surpass the others I've used.

I first did some research regarding home warranties and was impressed with what I learned about Regency. I called and spoke with a very professional representative and the coverage and price was perfect for me. I was happy to see everything covered and I feel more comfortable regarding protection for my home.

The person I spoke with was very helpful and informative. I look forward to a positive experience with this company. Each time I called and spoke to someone different, they were all very helpful and answered all of my questions patiently. I appreciate that and that is why I chose this company.

I was in the market for a new warranty company. This was my second call. The gentleman was polite and patient. The representative answered my questions concisely and with clarity. I felt I had called the right place to get what I needed (cost and coverage) at the right time. I pray I’m right.

Salesman was nice and knowledgeable. Hopefully they are there when I need them. He assured me the claims people answer the phone and they are in the USA. Not some offshore call center. My past experience with another company was less than professional.

It was a very pleasurable experience. Max was precise and very informative. He answered all questions. Did not seem to rush me off the phone. Listen to what I wanted in a policy and provided top quality service. It was a pleasant experience. And I would recommend my friends and family.