Regency Total Warranty Reviews

Updated on 08/27/2026: I had a very bad experience with this Home Warranty company. I paid $1350.00 for a 3 year coverage last year (6/13/20/2026). This year they charged me $ 549.00 for the renewal. I called them about this charge. Twice they denied that they had charged me. After showing them the charges on my credit card statement, they agreed to refund my money. No refund was made for more than 3 weeks. Finally, I contacted my Credit Card company and reported the matter to the BBB. They refunded my money. I made at least 10 calls before the matter was resolved. Immediately I cancelled my policy and requested a refund for the remaining amount. They said that they would charge me $75.00 early cancellation fee and prorated it for 2 months and repay me $430.00.

I joined Regency Home Warranty 3/5/2026. I was talked into paying for a year home warranty despite my plea to let me go think about it and when he refused to leave me alone, I gave my credit card information (huge mistake). I had 2 service call request and each time it was an act of Congress to finally get someone sent out each time. I had to call back several times. After the second service call and very slow response, I decided to cancel. It's been 2 months of calls and emails to get my refund since I canceled the policy. I previously had AHS and never had any issue with them. Please be aware of this business. I had not received my refund yet. I’m still working on it. Every time I call about it; I get excuses .. My check will be sent out on Monday.. etc. PLEASE NEVER USE THIS COMPANY!!!! They are SCAMMERS!!!!

So hard to get in touch with person. Put on hold for long time.

The agent who helped me was helpful and patient, as this was my first claim request. They were also knowledgeable about the issue and guided me throughout the process.

My dryer is not working properly. I called Regency Total Warranty and they refused to repair or replace it. I was given excuses as to why they couldn’t from the age of the dryer to the repair company couldn’t find the parts because the dryer was too old. I read my contract. It states the dryer will be repaired or replaced. The contract doesn’t have a clause for age or parts that are not available. The gentleman I purchased my warranty from “Max” was quite delightful, professional and and answered my questions with clarity. My problems started when I actually needed to use the warranty. Regency Total Warranty always had an excuse and there was always a problem.

I had a home policy that I cancelled three months ago and I am still being charged for the policy. I was told there was a 75.00 fee to cancel that was not told to me three months ago. I’m not asking for the three months' money back but I definitely am not paying 75.00 to cancel when I never used the service. If this is not taken care of, I hope that I will not have to call my attorney to take care of the situation.

Horrible customer service and claims process! First, I was told a plumbing issue was not covered. After reviewing the policy, I called back because it IS covered. I was told someone would call me back in 48 hours to arrange a service call. 48 HOURS with water pouring into my bedroom. When I called and told them this was an urgent call, they told me to get my own service and submit the bill for reimbursement. That is exactly what I did, and they denied the claim.

If I could give a 0 I would. Worst company ever. Do not use. Have been waiting a MONTH for them to send someone to fix a Washer. Just keep sending to company that DON’T service my area thinking I will just forget it. I pay good money for a service that they are not doing. RUN the other way. Go to another company.

They did a fantastic job. Got a tech right away and fixed the issue after ordering a new part. Great service.

This company is a scam. They give you a price how much it will be monthly and sign you up. What they don't tell you is you have to pay extra for them to actually repair anything. My refrigerator went out & they said that wasn't covered, my ice machine stopped working. They said that wasn't covered either. They don't tell you about the extra amount so they can continue getting their monthly payments. I should have never left American Home Shield!!!

I had recently started a policy with Regency. The next day I noticed things I wanted to be covered were on their exclusion list. I called to cancel and the rep was not polite at all. When I asked if I would get the $249.99 I paid to lock in the rate for 10 years, he said it was not refundable. So paying $249.99 for one day of coverage tells me I made the right decision cancelling with them!

If I could give a ZERO rating, I would. They have horrible Customer Service. I have been trying to cancel my policy (which is up for renewal -they required auto pay and I want to make sure they don't charge anymore). I have called every day for over a week and have either been told my phone calls were not documented (and the call clearly states all calls are recorded - NOT TRUE obviously) or that someone would call me back. The one time that someone called me back, he was more interested in why there was no notes in my file instead of cancelling. He said he needed to research that first. Again, a week later, still no call back. If I have to spend more money to put a STOP PAYMENT at my bank, I will be even more upset than I am now. Super shady, but of course they were very attentive when I first bought the policy. Super shady, but of course they were very attentive when I first bought the policy.

Bought the warranty. 3mo later air quit. Called for service. Air tech came next day. Company he came from Comfort Central.. Air tech said he was to do an evaluate problem., take it back to his co. Last time I heard from Regency and Comfort tried for a week to contact both. No luck. Comfort Central doesn't exist. Stole 1350.00 from me.

I strongly recommend avoiding Regency Total Warranty based on my experience. I purchased a policy last year and filed a claim when my air conditioning system stopped working. The response time was very slow, and when a technician finally arrived, I was told that most of the necessary repairs were not covered under the policy. The coverage limitations were so extensive that I felt the warranty provided very little practical value.

There are two major disqualification with their coverage. The HVAC heating and cooling require providing 3 years of maintenance service on these system. New homes less than 3 years old would not be a problem. Older homes generally will not have maintenance records since there was no prior notification to keep records. So if you have an older house with no records available. The most they will payout for any repair is the cap of $175. The same problem will be seen in repair for every major appliance. The repair caps they will pay out are unrealistically low. This is by design to virtually eliminate their need to payout for any major repairs including system replacement.

I have been using Regency Total Warranty for one year. What a disappointment, I purchased a three year policy for $1500.00. I contacted the warranty company claim on 5 June 2026 requesting a cancellation of the two remaining years. The warranty company stated someone would contact me the same day to finalize the cancellation, no call back that day. On 8 June 2026, I contacted them again to request the cancellation. The representative stated that if I cancelled the policy prior to expiration date that I would have to pay back the two claims I made in the first year. I stated that I never heard of anything like that with other warranty companies. He stated I read paragraph 14.3 "Cancellation by you". The last sentence states "A $75 cancellation fee will be charged and any service costs, claims paid and incurred by Regency Total Warranty".

I agree with Nadia below. Everything about this company is wrong. Customer Service is very slow to respond. I filed two claims and did not receive a response until I spent much time calling different numbers to get a response. The advertisement online shows that a warranty can be canceled anytime for a prorated amount yet when I asked for cancellation, I was told that I couldn’t cancel for a year and after that was a $75 cancellation fee. None of this was explained to me when I took the warranty online, speaking to an individual. I paid for the warranty upfront (stupid me). At this point it’s so much hassle trying to get a hold of somebody and file a claim and then get the claim paid that now I locate repair technicians locally and pay it out-of-pocket. I feel like I’ve been scammed.

She help to expedite my appointment and provided great customer service overall.

This is the worst company. Everything is wrong with it, customer service, the service itself, they don't want to cover, taking forever. They will put any obstacles to not pay. I have family coming over and the AC is not working. I will make sure everyone knows about how awful this company is and taking my money for nothing. You will hear from me every single day.

The biggest thieves I have ever experienced. One case with my washing machine lasted for over seven months, a technician came to see what the problem was and came to the conclusion that a part was broken and that they were no longer producing it and that a new washing machine was needed, however, Regency Home Warranty did not want to cover the full amount and gave me $175. It took over three months for them to send me a check. I never recommend this company to anyone, the biggest thieves and thieves.

Avoid Regency Total Warranty at all costs. It is the worst home warranty company I have ever experienced. I took out a policy last year and filed a claim when my AC stopped working. They were slow to respond and when someone finally came out the majority of the repairs were not covered under the policy. Their policy limits so much it shouldn't be legal. If an appliance breaks down more than once in a year it is not covered. If you want to cancel your policy they charge a $75 cancellation fee and try to bill you for prior claims that they paid out. It's a horrible horrible company. If you pick them for your home warranty you only have yourself to blame because you have been warned. They SUCK!!!

I called to file a claim and was referred to a company that didn't even do service in my area. The second company I was referred to said they never received the claim. I called Regency to ask them to resend the claim and was told that the dispatch team was not available. It has been a week now and I still don't have an appointment to get the washing machine repaired. This is my first claim with REGENCY. I paid for a year. Terrible service. Go with another company.

My advice to you is that DO NOT GET INVOLVED with REGENCY TOTAL WARRANTY. They are the PROFESSIONAL SCAMMERS.

I purchased home warranty on three of my properties. It came time for my first issue. It was during a weekend and it was an emergency, they were unable to have any service tech on the weekend. They weren’t even able to put the call in until the following Monday. Therefore, I had to get my own tech and submit the claim and I have to wait 5 to 6 weeks to get paid. I still haven’t gotten a refund.

My experience with this company was completely negative from start to finish. The only positive part of the process was the initial signup, where communication and promises were excellent. After they secured my business, everything changed. Communication became poor, accountability disappeared, and every interaction turned into frustration and disappointment. Within 30 days, I decided to cancel my contract because the company failed to properly address the issues I reported. Before signing up, I specifically asked if there were any cancellation fees and was clearly told there were none and that I could cancel at any time. However, when I canceled, they still found a way to take additional money from me. That alone showed the lack of honesty and transparency this company operates with.

The worst warranty I ever bought. They screwed me and didn’t replace my A/C unit. Cost me thousands. They don’t back up what they advertise. They lie….

This is absolutely the worst company we have ever dealt with. On May 16, 2025 we signed up for a 3 year whole house warranty plan. We were promised that if we did not not like the service we could cancel for a full 'pro-rated' refund. Seemed ok. In our second month, we placed a call for our Air Conditioner unit. We had to wait almost a week for a scheduled date/time. We waited that week and then stayed home the entire day and the technician NEVER showed up. We called the company back and their records indicated that he had arrived and performed the service.

Absolutely the worst home warranty company I have ever dealt with. Paying for this policy has been a complete waste of money. They gladly take your monthly payments, but the moment you actually need help, suddenly there are delays, loopholes, excuses, and reasons why they don’t want to cover anything. It feels like their entire business model is built around avoiding claims instead of helping customers. Customer service was beyond frustrating — long waits, poor communication, and nobody seemed willing to provide real answers or solutions.

Love the value. Can’t beat $480 a year! Call them today!

Let’s start by saying I took them on towards the end of last year for peace of mind. We have never had to file a claim until a few days ago when we discovered water coming out from the wall where the tankless water heater is in the garbage. We immediately turned the water off and filed a claim. It took 4 days to revive an email with an assigned company, which I went ahead and called immediately.

Plumbing issue: Called on 4/29/2026 (Thursday). Had to wait 24 hours for a response. Response returned call on Friday. Made the appointment. Called Company back and she stated she gave my appointment away and they could not come out till Saturday. Upset called Regency back. They said, "Call your own plumbing. When you pay deduct $75." Plumbing to unclog kitchen sink came to $401. Now Regency wants to charge me $89 (plumbing companies charge) for the service fee when I was told $75 minus $89 is $14. I asked to speak to a supervisor and it been 5 days. Have not heard back. Regency is trying to cheat me out of $30. The $14 plus an additional $15 and I still have not been reimbursed $326. They are only trying to pay me $300. Supervisor told the receptionist they called on a different number. "No" that never happened. Today is 5/7/26. Still have not been reimbursed. No call from supervisor still.

I purchased a home warranty plan from Regency Total Warranty on Wednesday, March 11th. There is a waiting period of 30 days, but their policy doesn't state there will be a charge during that period. However, there is. Once my plan became active on April 10, 2026, I called them to schedule a tech to diagnose a leaking refrigerator. I paid their service fee of $75 and had the tech tell me the plastic water line was leaking. He told me my insurance company would work with his company to get the repair resolved. I then get an email saying I was "approved" by Regency for up to $175 in repairs.

Regency Total Home Warranty is the worse. They really put up a professional front when opening your account with them by offering lower monthly rates and cheaper deductibles. I was very excited about the savings. I also read great reviews and saw they were listed as top 10 home warranty companies. After 3 months I made a claim on my garage door opener. The technician called and was supposed to come on Friday between 12 noon and 3 PM. The technician never showed up or called. I end up calling the company back to find out if he was running late. The company had me leave a voicemail so I did. The technician ended up texting me around 7 PM. I text back and asked what happened and he said I can come tomorrow which was Saturday. I text back and said, "I’m unavailable tomorrow. Perhaps next week." The technician text back, "I can come Sunday" so we set a time for Sunday at 1 PM.

My stove stopped working on 4/21/2026, and I immediately contacted Regency to file a claim. They assigned the case to a repair company very quickly, and a technician came out on 4/23/2026 to diagnose the issue. He determined that the unit needed a new control board and stated he would submit the information to Regency for authorization.

Run away from this company as fast as you can!!! Had to use them for stove oven. Fan broke. After multiple calls with customer service submitting the same information. The fan in stove oven couldn’t be replaced. They stated they would reimburse us $225.00. After 4 months they have not reimbursed the 225.00. When calling customer service they stated the check was on the way- that was 4 months ago.

Seniors, Don’t enter into a contract with Regency! I had two claims and resulted in me paying an additional 60% out of pocket to pay for the repairs. My microwave was 5 years old and they gave me $99 towards my $427 cost to replace it. My gas valve on furnace needed replacement and the cost of replacing it was $527 and they allowed $175 reimbursement. The check was sent 5 months after the repair was done. I called multiple times asking for expedited payment. Of special interest, Andrew the billing rep stated that I needed to pay my monthly $39 to receive the check. If I canceled, he would stop payment on the $175 check. He speaks to customers in a terse and caustic manner, not very professional! I’m canceling. Seniors, look somewhere else for your home warranty needs!

WARNING!! This is a scam. They will steal your money and then they will gaslight you AND the technicians and tell you both that they never received any of your emails. You will end up paying out of pocket regardless. AVOID THEM AT ALL COSTS. My children were without hot water for over 2 months because they kept pretending they didn't receive our direct emails. We had to take a loan to pay for a hot water heater and then they still are pretending they didn't receive the final invoice that shows paid so they can reimburse us.

2 out of 2 times, they didn’t resolve an issue. My solve was broken and after 2 months, they sent a check for $275 after we paid $1,000 to have it replaced ourselves. Our hot water heater went out in December and 3 months later, they still never fixed it. We paid $1,600 ourselves to replace it. They keep avoiding anything. It’s a scam. They just keep avoiding until you give up and fix the issue yourself.

Fraud company. Never wants to pay claim. Don't waste your money. Better to find someone local.

Biggest Rip Offs. Cancelled Policy, charged $75 Cancellation Fee. Then also took my last month Premium, even after cancelling policy at the First of the Month. They will not address a malfunctioning appliance untill it is completely broke down. Per Customer Service Rep. I wouldn't consider this Company to Protect your Home Appliances.

I had electrical issues and that is when I found out how Regency works, it doesn't. I was made to believe it is a one time cost to show up and fix the problem and everything will be taken care of. Nope, you pay hundreds if not close to a $1000 to get basically a $25 discount for contractor show up fee. The fine print in the policy basically makes a denial for them very easy. You will be paying for the labor of the contractor and most likely the part or parts will not be covered because of, well it's in the fine print of the policy that has plenty denial reasons.

I purchased a warranty plan with Regency Home Warranty in April 2025. The amount was $399. I chose the three-month installment plan, which was $133 for three months for April, May, and June. Someone charged my card in July for another installment and I called in on 7/28/2025 and told the representative to take my card off file. I was told that it was and I would get an email confirmation confirming it, which I never did. I didn’t follow up with it because it stopped.

Alex did a great job asking about my needs and what I needed coverage for.

I am so disappointed in this company, our stove went out worth $700. They say, "Oh we can only give you $275." Now our refrigerator has gone out due to a storm. They didn’t come the first time and now we have to wait another week before a tech comes. We’ve lost all of our food from the freezer and from just the refrigerator and they’re making us wait and wait. I would not renew this policy nor would I suggest anybody else get this policy.

Was very easy to file a claim. I just wish you had an app to also file claims through.

Have a problem? Call in and they need to waste your time to send someone out that needs to see if they can cover your problem. What a bunch of bull! They say they cover a AC. I call as AC down. They don’t know if they cover fixing a AC! I would not waste my money on a company that advertises coverage for AC’s and then has to send someone out to see if they fix AC’s. This will take more days and time without my AC! Can’t add receipt as still waiting for my AC to be fixed. Already know everything is good, but need a cleanout as have it serviced every year.

I purchased 4 warranties and each time it has taken days for return phone calls and no fixing problems. My most recent was on April 2, 2026, when I reported my garbage disposal out of order. On April 8, 2026, I contacted them. Their reply was that they would send me a check for $75, which would pay my technician to replace my old one and to purchase another one. That is ridiculous. REGENCY HOME WARRANTY is the worst company I have ever used. They are located in New York and have to find repair technicians in your area. Some will not even work for them due to not getting paid. Call me before getting screwed by this company. **. They find small print in contract not to have to pay. Please feel free to call me. SAVE YOUR MONEY!!!

I am a customer of Regency Home Warranty. I have rated them very low because I live at **. I filed my first claim on March 13th because my drain is stopped up paid my 60 dollars to the plumbing company as requested. Today is April 8th and we have not heard any concerning follow-up as to when someone will be out to solve the problem. I pay my bill as I'm supposed to, and they are just taking my money. I am now ready to contact my lawyer. Regency was recommended but not handling their obligation. Still waiting to hear from Regency.

This is our 2nd disappointing choice of home warranty company in 2 years. Our current provider is Regency Home Warranty. We'll start with that their monthly/annual plan rates are very reasonable, and their service call out is only $60. Unfortunately, that's where the positive ends and the WTH start. Ice maker, not covered; garage door operation, nope. Only physical operational parts, not controllers or lack of link between controller and door lift. Garbage disposal, never even came out to look. They offered $75 towards a new one. No installation. Save your money.

Horrible customer service had A/C breakdown they had every excuse not to do repair. Made me get all kinds of records only to say it was not in the correct format. Then we got everything they wanted in the format on letter head that they wanted. Then said we only pay $175 dollars your on you own past that. Got the work done after a week without A/C sent them a bill and they said we can only pay $175. I asked for a manager and was told that is a back end service we will have someone call you back in 24/48 hours. I have called 3 times still no manager call back in 2 weeks. Now I am 4 weeks in no money, no call, no support. I would rate a 0 if that was an option. I have had several home warranties with American home shield no problems. Regency has been a nightmare.

Stay away from this company. They will charge you out of pocket for a technician to come out only to wait over a week to find out it’s not covered. Customer service rep will lie to you. If you wait a year you will receive full refund for policy, that’s a lie. You will get 10% of what you paid.

Spoke with Maricel very professional. Seems she gave me all the info I needed to process this claim.

Buyer Beware: Deceptive effective dates and hidden payout caps. I signed up in Dec 2025 with knowledge of 60day waiting period - so my effective start date being Feb 10, 2026. Regency agent over the phone NEVER mentioned after the start date there is an additional 90-day clause (Section 11.17) that limits claims to only $175. Their own sales rep admitted this "waiting period on top of a waiting period" wasn't disclosed to me over the phone. Now it’s March and I am capped for a water leak.

I have had an extremely frustrating experience with this company. If I could give zero stars, I absolutely would. I purchased a home warranty contract that clearly stated any covered appliance issues within the first year would be repaired. When I submitted a claim, I was forced to find my own handyman and pay out of pocket due to the company’s failure to handle the situation. The reimbursement process has been a complete disaster. First, they sent a check in the wrong name—my realtor’s instead of mine. Then, they sent another check with my name misspelled, making it unusable. Now, for the past two months, they claim they are sending new checks, but nothing has shown up at all.

I have had Regency Home Warranty as my home warranty company for one year. I have had 4 claims and only 1 was paid for a small amount of 97 dollars. Each claim they mysteriously found loopholes and language that voided my claim. Their slogan is, "Accidents happen and we have you covered." Bullcrap. I strongly suggest in the most harshest terms to not take out a policy with these folks as they are nothing but con artists. I've with companies for over 50 years and this company is by far the worst company I have ever tried to work with. Do not be foolish and take out a policy with these folks.

Elliott was extremely professional and made the process seamless. Thanks Elliott, I really appreciate you for working with me. I'm looking forward to building a long term relationship with Regency! You are appreciated.

Customer service was excellent. Representative was very helpful explaining everything. Price was affordable and at a rate that i could afford. Just signed up so I haven’t been able to rate any further.

The website was super user friendly, made everything clear and upfront with different coverage options as well as flexible payment schedules., The prices are better as well as a low service fee. I’m looking forward to seeing myself why they have such high ratings. They are rated the best of all home warranty programs so I decided to try them myself.

My Agent, Billy, was polite, with detailed answers and a positive attitude! He offered up a great deal that saved me over $350 a year with my previous home warranty company. I look forward to future phone calls regarding policy.

Regency Total Warranty is a great company and they are fast to getting companies out to your home. I would recommend this company to everybody. Great pricing and the prices never went up at any point. Best warranty around!!!

I have not had any issues with the company so far. The customer service representative was very nice. The system was initially down when I called. However when the system came back up they called me back immediately.

Max was very accommodating and knowledgeable! He was great to work with and helpful with competitive pricing. He called back when asked and was not to pushy. He gave my wife and I time to discuss the contract and make a decision

Great customer service from Max. Prompt email replies and gave me a senior discount. No hard sell, no pressure. Provided all my options professionally. Very competitive annual rate and service call fee.

Quick and to the point. I appreciated the honesty. Elliott made it clear the pricing monthly, call price and informed me of any discounts if I chose the annual plan. My coverage starts next month!! Good prices. Better than Old Republic.

Signing up was easy, my questions were answered to the point I felt comfortable the warranty. I’m looking forward to being covered by Regency. Hopefully everything I understood will be as so. The representative was patient and informative with the concerns I had regarding a new policy. I gave a straightforward overview of the policy and asked the representative to explain a few of the concerns. With good understanding I hope things are as explained.

Stay far far away from this company. Make sure you tell all your friends and family. There’s nothing but a scam artist. They deny all claims. Look at reviews before you even go with these people and the only good reviews are probably his friends. Andrew was very rude to me after I tried to put a claim in. They deny all claims. I’ve had a lot of warranty companies in my life, and I’ve never dealt with somebody like this, they are a total scam artist.

Very professional and answered any questions I had. He explained all the coverage. Also was also very helpful on letting me know about the discounts that were available to me and explained the multiple year plan.

Stay away from Regency Total Warranty. They don’t fulfill their obligation to cover your appliances when they break. They find a reason to say the mechanical failure is not covered because a gasket is worn.

My heat pump went out 2-18-26. Today is 3-4-26. Because it was over $1k to repair it went for review. I contacted Regency several times asking for a decision. Regency denied the claim today because I did not submit 3 years of maintenance records, the requirement buried deep in the contract. The salesman did not mention this and no other HW required any records. We are in our late seventies and being without air and heat for 15 days is difficult. I had to instigate all communication. Today I requested cancellation of my policy and demanded my prorated refund, as I foolishly purchased three years of coverage. I hope it doesn’t have to be reviewed and held 15 days. I will do my best to warn others about Regency..

I’m still trying to get my dishwasher repaired. I started my claim on November 6, 2025 and today is March 2 of 2026. They can’t get a competent repair company to come to my house and get the repair made or replace my dishwasher. And I called last Thursday to cancel my policy and found out that I can’t cancel it in the first year. I have a three year three month policy. I think I did light a fire under them Thursday, though, by threatening to cancel them because now they’re talking about replacing my dishwasher. In three days, it will be four months since I started this claim.

Alex was very helpful, answered all my questions, and provided excellent customer service. He also had a good sense of humor and was pleasant to converse with. I hope Alex is representative of the company as a whole.

I have a policy that was supposed to renew in May but they just charged my credit card for another year without any notice even though my policy was not up for renewal yet.

They are very Friendly, very Professional and very Knowledgeable. They answered all my questions (and I had many many questions), and they are very Respectful.

My compliments to the Regency Sales Department. They were very prompt and complete in answer all of my pre-purchase questions. It made the decision to go with Regency Total (Home) Warranty much easier.

The sign up process was quick and easy with good discounts. Disappointed in the 60 day waiting period though before the contract becomes active! So you have to pay a couple of months with no contract so you can't do any claims during this time!

Absolute horrible. They do not respond to claims within a reasonable time and usually don’t have technicians available and then they only offer you a fraction of the cost for replacements or repairs.

The worst HW company we’ve ever had! Even when our garbage disposal quit, they refused to send someone out to install a new one and just gave us a measly amount that won’t even cover a fraction of the cost. Every claim has been an absolute nightmare from start to finish. Frustrating doesn’t even begin to describe it.

First time using my warranty plan to fix a water valve on my toilet. Was informed that it wasn’t covered by my policy. When I bought it the guy told me that plumbing was included so if you’re thinking about using this company, thank you again.

By far, I must say they are the worst home warranty company I’ve ever dealt with. Called for repair. They follow through days weeks go by without them come to do my repairs. I’ve used them three times and in three times they were horrible. My only advice to you is to use Choice warranty is the company I went to. By far, hands-down blows away, Regency warranty. So if you’re really looking for a good home warranty do not use this company.. and not only that after my multiple complaints, they did nothing about it. I finally was done with them and called to cancel them and they charge me a $75 termination fee. Can you believe that?

The best providers offer 24/7 emergency hotlines. If your AC goes down in 100-degree weather, they prioritize your ticket as an emergency, often getting a tech out within hours. Their techs are professional. Very reliable and convenient.

*I have requested numerous times for a paper contract be mailed as my eyesight is very poor. Unable to view contract online and didn’t realize so many exclusions, and depreciation value is applicable vs. replacement value. Still waiting and paid IN FULL my premium in May 2025. ***NOT ADA COMPLIANT. Samsung top of line stainless steel I paid $999. Washer would not start after selected wash mode. Machine is in EXCELLENT CONDITION as I only ran it once every 2 months as we prefer to hand wash dishes (family of 2). A replacement part was no longer available for my dishwasher and I was offered $275 (what a joke). This is unacceptable and not transparent or clear in their contract.

Fabulous agent was polite and helpful. I wasn’t sure what my policy number was and she looked it up so I could file my claims. I would recommend that this company is working with me on resolving my issues.

Today I called to place a claim for leaky toilets. I had to wait on hold a Little while the young lady took my information assigned me a claim. It took very little time and was done very efficiently. The plumber will call and make an appt. No hassle.

The representative was very attentive and explained the plan to me. I had questions because of my previous warranty company filing bankruptcy. After talking about the history of the company, I felt like it was the right choice to choose Regency.

I have a GE Cooktop range which the Regency Total Home Warranty technician recommended replacement. Regency Total Home Warranty approved the replacement with a reimbursement of a ridiculous $220 when the unit actual cost is $2100. This reimbursement is incredibly too low and I will never recommend anyone to sign for this company. Furthermore, they do not provide what is covered in the warranty until you sign the contract.

They are scammers!! I pay 53.00 a month and I had a claim co pay for 70 dollars and after filing a claim with them they sent me an email asking for 3 years of proof of service on my furnace before I could get the claim approved and wow they never told me this shit so I will cancel asap! Go with Home Shield!!! I give 1 star because no option for no stars.

RUN. This is the worse company I have ever dealt with. I called them for my garage door and was charged more than if I would have called a garage door company directly. I put in a request for my dishwasher and they are saying it is not covered. After taking an entire day to respond. I regret paying for the entire year. What a horrible horrible company. They should give me a refund for what I’ve paid them.

They do everything they can to not pay. They only offered $170 when we are without hot water and without heating. They have any kind of fishy policies hidden in their contract such as no pay the first 45 days, only capped at $170 the first 90 days..Avoid at all costs!

12/3/2025, while sitting at work I googled home warranty services and due to SEO optimization this business came up and I clicked for more information. Immediately someone called my phone and pressured me into giving my credit card information for a one year warranty plan. On 12/5/2025, I decided I didn't need the home warranty services because I was about to put my home on the market and I called to cancel the policy and get my money back. Since then it's been difficult getting back my $495 from this business.

I chose this home's Regency Total Warranty for the high reviews. However, I submitted a claim for my garbage disposal, and they told me I would have to contact a company to fix it and that they would reimburse me $ 75.00. That's it, really! That might cover the service call, but that's it!

The agent answered my call in a timely manner. She was polite and very courteous. She let me know that my concern would be handled ASAP. My claim was filed and a technician would contact me soon.

I've been extremely unhappy with Regency Total Warranty. The Salesperson verbally promised services that were not followed up on with the provided contract. Additionally, Filing a claim was unnecessarily difficult. I had a heating issue, it took 2 months for them to get a service person out to me and they only covered $100 for the claim noting that was their limit. I also had an issue with an electrical issue (exposed exterior wiring) that they only covered $100 for and I was responsible to pay in excess of $3,000. I called back for a breaker issue and was told, as a claim was already made this year, I would have to wait until next year.

We had our gas furnace go out. Eddie ** was great in making the necessary repairs. Had Colt plumbing did a great job in fixing toilet. Did not take Regency to long to give approval. Two of the 3 issues we have had Regency sent out quality service people. My only issue with the pipe burst was not handled as I would like it to be.

I am a new customer who just placed my first claim, so far my interaction with the company has been smooth, all staff involved were helpful and courteous.

In December, 2025, I had an issue with my garbage disposal. Regency approved $150 without even sending a technician to look at it. This week I have a porch faucet leaking and they don’t cover that either even after I explained that this is connected to the house and it can cause damage to the house.

Very first time using my plan just to find out they denied the claim because for the first 90 days they do not cover repairs. I called in the needed repair to Regency Home Warranty, they sent the claim to an appliance center in which I had to pay the deductible up front before they even arrived, which I did, was told what needed to be fixed and that I would hear something back in 24 hours which I did not. Four days later I reached out to the Appliance Place for them to tell me that my home warranty company denied the claim.

Regency Total refused to honor my service because I didn't have 3 years of previous service. They ended paying $175 of an $734 bill. They are scamming; I'm a Disabled Veteran and have been SCAMMED!!

First time calling Regency. They picked up immediately. Professional and knowledgeable customer service rep. She went through the clear process quickly and effectively file my claim. She reiterated the issues I had questions with. Very satisfied.

Their customer service is less than optimal. It took 5 months from the time of filing a claim to receipt of a check for a covered claim. If the cost of repair is too "high" they will low ball you on a payout to replace the appliance as in my case on a microwave breakage.

I have only good experiences with Regency warranty. Great phone service and claim responses. I had a toilet problem and got a call from plumber the next day. His response was quick and professional.

Terrible service with Regency in getting a repair scheduled with a competent repair service. It’s been more than two months since I initiated this repair request and I still don’t have a competent repair service to fix my problem with my dishwasher.

Great warranty company with quick response. The technicians come very next day and the problems resolved quickly. Definitely recommend Regency Total Warranty for anyone looking for home fixes and appliances repair.

Customer Service was Excellent. And very knowledgeable. I have no complaints at all. I will also Recommend to my family and friends. Looking forward to spreading the word about the excellent service and professionalism.

Excellent response time. Service was rendered the next day after filing claim. Repair technician was polite, very knowledgeable, and thorough. Company needs people with better English speaking skills. Hard to understand.

Very positive experience with my first claim. My 30-year old stove was smoking while cooking in oven. Immediately shut down the stove, called Regency to have a repairman out to investigate and fix the problem. Repairman showed up within 48 hours, cleaned the oven, and determined it just needed a deep cleaning. He completed the job within one hour and stove works perfectly fine.

The agent was very helpful and efficient. I was glad that I had purchased Regency warranty insurance. It gave me peace of mind that I didn’t have to search for a plumber to fix the unexpected problem.

The person on the phone answered all my questions and was very understanding of my concerns. He explained the policy and I was very satisfied. If in the future I would need any help for any other concerns I can call any time. Thank You.

Five stars for customer service! Every claim I've made for my fridge or plumbing has been handled with speed and care. Reliable technicians and a very simple process. I'm beyond impressed with a quick turnaround and a stress-free process!

Billy ** was very informative and helped me save more than with American Home Shield and was very understanding about my horrible experience with them. Billy explained my options and made the process a breeze and did what he could find available for me to get a waaaaay better rate. Thank you Regency and thank you Billy.

RTW is so helpful in a way that they sent a technician right away. They update in a timely manner. The technician arrived on time, was very courteous, and took the time to explain the repair. Very pleased!

Regency Total Warranty is very recommendable, especially when it comes to claims. They are very helpful; they guided me through the process. I will recommend this company to my family and friends. Best experience.

They are scammers, don't buy home warranty from this company. The company appears primarily interested in collecting premiums rather than honoring claims. When I filed a claim, it was denied for full coverage based on numerous exclusions and conditions that were never clearly disclosed at the time of purchase. Instead of providing coverage as advertised, they relied on fine print and technicalities to avoid paying for repairs. This felt misleading and unfair. Consumers should be cautious and carefully review all terms, as the coverage promised during the sales process did not reflect the actual service provided.

Regency Home Warranty is the best. Thank you for helping me with my roof leak. They were quick and easy to work with. 5 star review anyone needs a home warranty they are the ones to contact. I highly recommend them to anyone.

Agent is friendly and very helpful, the call got disconnected but received a call back and helped me filed a claim and explained the process and that was great, I highly recommend Regency. Very affordable and they treat you not just a customer but friend.

I really appreciate the customer representative because they are very helpful with my claims, they assure me that tech will be assign and transaction is smooth. I commend you guys for being diligent with your work. Keep it up!

I filed my first claim with Regency and it's just too seamless. From claim processing to sending out of tech for checking and repair and customer service. Highly recommend as it is so much affordable and convenient.

I had a great experience with my refrigerator claim. The entire process was smooth and well-organized from beginning to end. The technician who was assigned to my claim was professional, arrived on time, and was able to diagnose and fix the issue quickly. I’m very satisfied with the service.

I am very satisfied with the way my claim was handled. Filed a claim yesterday, received technician's information today. Called them and scheduled to come today. Tech came earlier and fixed my dryer. I love how fast the process of my claim is.

They make it very easy to get set up. Filing a claim is a walk in the park. They have top notch customer service and are generous with their promotional offers. Both when signing up, and from a routine call.

The representative was very friendly and helpful. She seemed very concerned about our problem . Hopefully the technician will be able to quickly diagnose the problem and get our washer back running again. The filing of the claim was very easy and Hopefully the service portion of the claim will go well also.

My warranty rep Jacky, was very courteous and pleasant. Quicker and simpler process than I had anticipated. I've never had home warranty before and had only heard of another nationwide warranty company but happy to have chosen Regency.

Read the fine print. If not you will be paying for nothing. Had a washer break. After getting the runaround they decided to pay for the part of 200 dollars but I had to pay for installation at a price of 535.00. So I told them I would be cancelling my account and now they want to say because I cancelled my account after the claim was filed that they will no longer issue me the 200 dollar check. So I will be starting a social media campaign against this company and report this company to the Better Business Bureau.

Updated on 01/13/2026: I would like to meet the customers who are giving Regency 5 stars. Because that has never been my experience. Locked into a 5 year contract and from what I read I would never get my money back if I wanted to opt out. My latest claim was ac related. AC tech came out, detected a Freon leak and said we needed a new coil. Regency left me hanging for seven days. Then finally denied the claim because of the Freon leak.

I’ve had Regency Home Warranty for a while now, and overall my experience has been good, but not exceptional. The service itself generally does what it’s supposed to do, which is ultimately the most important thing with any home warranty company. When I’ve needed repairs, the claims process has been fairly straightforward. Requests were acknowledged in a reasonable amount of time, and the contractors assigned were professional and knowledgeable. I didn’t feel rushed or ignored, and the work that was completed met my expectations.

We are having problems with our furnace staying on although the set temperature of the thermostat has been reached. A service person came to the house and said we needed a valve. He was paid his service fee and said approval to get the part was needed and he would be back later. He never returned. Several calls were made to the company with no results. Very disappointed with this company. We still need our furnace fixed. Will be requesting refund of our annual payment.

Helped me get coverage I need at a great rate. I only wish I did not have to wait a month. Hope the repair people are up to advisor’s level. Far better day of coverage than competitors. Nothing more to add.

Was working with Maricel on my issue with her, had no problems and she was very helpful, this was first time I used the company. I would recommend this company to anyone that asked or inquired about. Thank you

The service was very responsive and their staff members were pleasant and thorough. I was referred to them by my home warranty provider, "Regency", thank goodness, because my running toilet was working my last nerve.

Elle was wonderful! Helpful, friendly and fast. Great experience. Despite my kitchen sink backing up, I know that Regency will help me handle whatever comes my way. This is the second claim we’ve filed and the first claim went smoothly too.

I tried to process a claim online but it would not go through. I called the 1-800 number and talked to Jacky. Jacky was extremely helpful and nice. The claim was process over the phone with no issues. Now waiting for the technicians call. Great so far.

Very difficult to deal with. They do not send service people out until after several calls. The service person came out on10/29/2025. He wrote his report and he told me he was submitting it to Regency. I did not hear from them for a month so I called them at the end of November. Heard back from someone the first week of December. He told me the check for replacement was in the mail.

I just want to share my amazing experience with Regency Total Warranty. This home warranty has truly exceeded my expectations in every way. From day one, their coverage has been reliable, straightforward, and incredibly helpful. Whenever I’ve needed assistance, their customer service team has been nothing short of exceptional quick to respond, professional, and genuinely committed to solving any issue I’ve had.

On today, January 6, 2026, I made a claim regarding my icemaker, not making ice and spewing water on to the floor. Dave the representative, politely answer my phone and took all of my information. Now I am pending a call from a technician to handle this situation.

They were professional and easy to communicate with about my issue. This was my first claim and they were nice, understanding and very helpful. My refrigerator stopped working and I had a number to call within the hour.

I had my first claim after 4 months with Regency Total Home Warranty with my dryer. Everything went smoothly from my initial call for the claim and from the technician they sent out. I recommend the 3 year sign up because of the lower cost per year. My only advice I have is to look over their contract so that you understand how the coverage works.

Elliot was very easy to work with. He explained everything in detail, very easy to understand. A pleasure to do business with. I would definitely recommend Regency Total Warranty program for anyone who is shopping for a company that is reputable and the cost of my plan I think was very reasonable for the one year contract that I purchased.

This company will do everything possible to get away with paying the least amount on any claim. Their customer service is horrific. I switched to this plan in order to save money from the previous plan I was on but regret changing! Will definitely not renew and cannot recommend them in any way shape or form.

Regency Total Home Warranty is a joke… Scam! It took over 3 weeks to get a tech out to look at my clothes washer. They made a determination and submitted to Regency. They then authorized $185….to repair or replace…on a $800 washer! The kicker? I had to pay for the repair or replace…then submit a paid receipt to get the $185!! A big scam!! DO NOT BUY A HOME WARRANTY FROM REGENCY!!! Same as taking your hard earned money and burning it! Regency Total Home Warranty is a big scam…. Crooked company that will take your money then offer NO SERVICE!! This review will never get posted by Regency!!

A great time with Billy **. Had a lot of great information. We made a great decision and are happy! We had never heard of Regency until we started searching for another warranty company!! We are happy to have found Regency! We look forward to a great working relationship.

I am glad someone answered my call so quickly. Your representative was so kind and seemed to show general compassion ❤️ for my need. Thank you for treating me like a person and not someone who's a burden.

I had a surprisingly pleasant experience when purchasing a multi-year home warranty. I was expecting a pushy salesperson, but the representative was incredibly professional and patient. They took the time to understand my specific needs as a homeowner in Huntsville, instead of using a generic script. They clearly outlined the differences between the various coverage tiers and explained exactly what was and was not covered, including service call fees and coverage caps. The representative used a calm, consultative approach, answering all my questions without any high-pressure tactics. I felt informed and respected throughout the entire process, and confident in my decision to purchase the multi-year plan.

The representative was excellent! He explained all my questions and had a great deal for the holidays, I could not resist not to get home warranty. Anyone without insurance should definitely look into getting some.

Called late night on Christmas Eve because my heater stopped working and got a voicemail message stating to call back or leave a message. Before I could leave a message, a Service Rep called number back and asked how could they help.

Very quick and easy to file a claim! Very happy with the level of professionalism. So glad we purchased a home warranty from this company. Highly recommend them to anyone e considering a new home warranty.

Called for a service call on my Smith Boiler heating system. The rep “Jackie” answered quickly, was very friendly, helpful and patient…explaining everything to me twice. This was my third call for service since starting with Regency and each call, including my initial call with the sales rep, made me feel like I was dealing with a neighborhood mom and pop business vs being treated like a number and processed along. So far, not a single complaint.

This review is solely going over my experience in the initial purchase of my warranty. The process was very quick, I was able to search home warranties online and this is one of the highest rated companies I found. Once I requested my quote, I got a call from Billy who helped me through the rest of the process. From the companies I reached out to, this for me was the best choice. Again, the associate made the whole experience much better with his professionalism and personality. For me, the price is right, the service is right and the timing is right. As of now, I would definitely recommend it.

When I called the customer service number the process was very simple and easy. Customer service was very helpful. She quickly filed the claim and I received confirmation immediately. Problem will be fixed!

We sent a request for service on a hot water heater. The company, High Quality Plumbing wanted 100 cash to diagnose without showing up they said it needed full replacement. (Our contract says a 85 service charge. We mistrusted them requiring cash.) We asked for another referral to a different company, waited several days and they sent the same company. WE again asked for a referral of a reputable place and they sent a handyman who new nothing about heaters. Customer support at Regency said we could call our own plumber, We did and the problem was fixed without a total replacement. However it had been 11 days without hot water and we needed to pay our tenants 400 for the inconvenience and gym membership to shower.

Had a great experience with the Regency representative that took my claim. She was professional and polite, understood exactly what the issues were and got my claim started efficiently. I appreciated that interaction very much.

I purchased my home warranty on October 19th and was told that I would be active after 30 days and I will be able to use it. I wasn't advised that there were any stipulations after the 30 days so when on December 11th I called and place a service or request for my oven because we had a power surge or power outage and the control board fried and would no longer work, I was told, "Okay. Great you got to pay $75 to the service technician when he arrives and we'll get you taken care of." Okay great so I did that. Service technician came on the 15 and on that same day Regency declined my claim because apparently they don't cover circuit boards on ovens within the first 45 days of coverage which apparently didn't start until the 20th of November after my 30 days so essentially they don't cover circuit boards or anything circuitry related on anything until 75 days after the purchase date.