Regency Total Warranty Reviews
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About Regency Total Warranty
Regency Total Warranty offers two home warranty plans that cover the repairs and replacements of home systems and appliances. Plans start at $39.99 per month with a discounted rate if you pay upfront for one year. Claims can be filed online or by phone 24/7, with technicians typically dispatched within 48 hours of claim submission. Regency Total Warranty serves all 50 U.S. states.
Visit regencytotalwarranty.com- Available nationwide
- Two plan options
- Optional add-on coverage
- Some water heater coverage exclusions
Regency Total Warranty Reviews
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- 4,968,218 reviews on ConsumerAffairs are verified.
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Reviewed May 7, 2026
Plumbing issue: Called on 4/29/2026 (Thursday). Had to wait 24 hours for a response. Response returned call on Friday. Made the appointment. Called Company back and she stated she gave my appointment away and they could not come out till Saturday. Upset called Regency back. They said, "Call your own plumbing. When you pay deduct $75." Plumbing to unclog kitchen sink came to $401. Now Regency wants to charge me $89 (plumbing companies charge) for the service fee when I was told $75 minus $89 is $14. I asked to speak to a supervisor and it been 5 days. Have not heard back. Regency is trying to cheat me out of $30. The $14 plus an additional $15 and I still have not been reimbursed $326. They are only trying to pay me $300. Supervisor told the receptionist they called on a different number. "No" that never happened. Today is 5/7/26. Still have not been reimbursed. No call from supervisor still.
Reviewed May 6, 2026
I purchased a home warranty plan from Regency Total Warranty on Wednesday, March 11th. There is a waiting period of 30 days, but their policy doesn't state there will be a charge during that period. However, there is. Once my plan became active on April 10, 2026, I called them to schedule a tech to diagnose a leaking refrigerator. I paid their service fee of $75 and had the tech tell me the plastic water line was leaking. He told me my insurance company would work with his company to get the repair resolved. I then get an email saying I was "approved" by Regency for up to $175 in repairs.
Regency, nor the technician, called me to setup up a date for repair. When I called Regency asking for the tech's contact info, they said they had limited information and could not provide a contact phone number. Though Regency could not send anyone out to actually repair the leak, they did note I would need to submit a paid invoice and wait for a reimbursement check in 4-6 weeks. I told Regency this reimbursement policy was not outlined in my plan policy; that it actually stated Regency would be the one paying for the repairs, and that a repair would be made in 48 hours - it has now been one week. When I questioned why their reimbursement plan wasn't in the policy, no representative could give me an answer. I told Regency I wanted to cancel my plan because this is not an honest company, nor are these honest business practices. They proceeded to tell me they couldn't cancel my plan unless I paid for their $75 cancellation fee.
Reviewed May 4, 2026
Regency Total Home Warranty is the worse. They really put up a professional front when opening your account with them by offering lower monthly rates and cheaper deductibles. I was very excited about the savings. I also read great reviews and saw they were listed as top 10 home warranty companies. After 3 months I made a claim on my garage door opener. The technician called and was supposed to come on Friday between 12 noon and 3 PM. The technician never showed up or called. I end up calling the company back to find out if he was running late. The company had me leave a voicemail so I did. The technician ended up texting me around 7 PM. I text back and asked what happened and he said I can come tomorrow which was Saturday. I text back and said, "I’m unavailable tomorrow. Perhaps next week." The technician text back, "I can come Sunday" so we set a time for Sunday at 1 PM.
The technician arrived maybe around 130. Called to say he was outside. I opened the garage door. He walked into my garage, looked up and said, "Oh it’s old. I said, "Yes it’s old." He said it will have to be replaced. He never asked me to push a button. Did not touch anything. Did not assess it at all. He walked out and said that, "I will call you and let you know how much the company will pay." He called me the next day and told me the company will cover only $225. I said, "OK. Well how much will it cost to repair the door" and he said, "You’ll have to get a new one which is about $850." I said, "That can’t be right. The company surely is gonna pay more than $225." He said they’re not gonna pay it. So I waited to see if I would hear back from Regency about the diagnosis from the technician and I never heard back from Regency.
I called them this morning to alert them that I was very disappointed in the communication and the amount that the technician said was covered because I did not think that the technician was quoting me correctly. The supervisor by the name of Andrew **, who barely wanted to give me his last name so I may have misspelled it. However, he told me he was a supervisor and was very snappy and said to me, "You’ve only paid two months and you owe this month for your warranty and we’re already offering to pay more than you have even put into the contract." I asked Andrew, "Are you saying that the claim is based on the amount of money that the customer has paid into the contract?" Andrew says, "No but I’m just saying that Regency is willing to pay more than you’ve already paid."
I don’t understand how one thing has to do with the other, but I thought that having a warranty company meant that expenses in your home that are far more expensive than the customer can pay out-of-pocket at one time that that was the point of having a warranty. I was with my other company for over 10 years. American Home Shield. I do not flip-flop between companies however I was trying to find a way to lower some of my monthly expenses going into the new year so I chose regency which was a huge mistake. Andrew told me that Regency does not pay out more than $200 for certain items in your home like microwave, garbage disposals and things like that however, a garage door opener starts at around $800 and up and the $200 that they are offering is only a fourth of the total cost. Service was poor. The supervisor was rude. I even told him that I felt he was being snappy with me as I was asking questions.
He continued to tell me that my bill was due and that they only give you 48 hours Grace before they cancel your policy and that if I hung up the phone with him without making a decision that he was going to automatically cancel the policy anyway. I asked did he have a supervisor that I could speak to and he told me no. There was no one above him. By the time the call ended, I felt very disrespected, and that I had wasted my money changing from a company that I have been with for years to try Regency out. Don’t ever give this company a try. Don’t waste your time or your money. I wish I had known this sooner.
Reviewed April 27, 2026
My stove stopped working on 4/21/2026, and I immediately contacted Regency to file a claim. They assigned the case to a repair company very quickly, and a technician came out on 4/23/2026 to diagnose the issue. He determined that the unit needed a new control board and stated he would submit the information to Regency for authorization.
On 4/27/2026, I received an email from Regency indicating that the control board itself was approved, but the labor required to install it was not covered. Approximately two hours later, I received a text message from the repair company stating that the entire claim had been denied. Since then, I have been going back and forth between both companies attempting to resolve the discrepancy.
The repair company maintains that the claim was denied in full. Regency insists that only the part was approved. I asked Regency to instruct the repair company to order the part so I could pick it up and install it myself, but Regency stated they could not authorize that. The repair company also refused to order the part, explaining that because the claim was marked as denied on their end, they could not proceed.
When I contacted Regency again for clarification, I was told that installation is not covered under my contract. However, this raises a significant concern: a warranty that covers only the part but not the labor is effectively unusable when the assigned repair company will not participate in a parts‑only authorization. Had I known this would be the outcome, I could have repaired the stove myself for approximately $135. Instead, I am now out the $75 service call fee and still responsible for purchasing the part on my own. This situation has left me paying more than if I had never used the warranty at all, despite following the proper process.
Reviewed April 23, 2026
Run away from this company as fast as you can!!! Had to use them for stove oven. Fan broke. After multiple calls with customer service submitting the same information. The fan in stove oven couldn’t be replaced. They stated they would reimburse us $225.00. After 4 months they have not reimbursed the 225.00. When calling customer service they stated the check was on the way- that was 4 months ago.
Reviewed April 22, 2026
Seniors, Don’t enter into a contract with Regency! I had two claims and resulted in me paying an additional 60% out of pocket to pay for the repairs. My microwave was 5 years old and they gave me $99 towards my $427 cost to replace it. My gas valve on furnace needed replacement and the cost of replacing it was $527 and they allowed $175 reimbursement. The check was sent 5 months after the repair was done. I called multiple times asking for expedited payment. Of special interest, Andrew the billing rep stated that I needed to pay my monthly $39 to receive the check. If I canceled, he would stop payment on the $175 check. He speaks to customers in a terse and caustic manner, not very professional! I’m canceling. Seniors, look somewhere else for your home warranty needs!
Reviewed April 21, 2026
WARNING!! This is a scam. They will steal your money and then they will gaslight you AND the technicians and tell you both that they never received any of your emails. You will end up paying out of pocket regardless. AVOID THEM AT ALL COSTS. My children were without hot water for over 2 months because they kept pretending they didn't receive our direct emails. We had to take a loan to pay for a hot water heater and then they still are pretending they didn't receive the final invoice that shows paid so they can reimburse us.
Reviewed April 21, 2026
2 out of 2 times, they didn’t resolve an issue. My solve was broken and after 2 months, they sent a check for $275 after we paid $1,000 to have it replaced ourselves. Our hot water heater went out in December and 3 months later, they still never fixed it. We paid $1,600 ourselves to replace it. They keep avoiding anything. It’s a scam. They just keep avoiding until you give up and fix the issue yourself.
Reviewed April 20, 2026
Fraud company. Never wants to pay claim. Don't waste your money. Better to find someone local.
Reviewed April 17, 2026
Biggest Rip Offs. Cancelled Policy, charged $75 Cancellation Fee. Then also took my last month Premium, even after cancelling policy at the First of the Month. They will not address a malfunctioning appliance untill it is completely broke down. Per Customer Service Rep. I wouldn't consider this Company to Protect your Home Appliances.
Reviewed April 16, 2026
I had electrical issues and that is when I found out how Regency works, it doesn't. I was made to believe it is a one time cost to show up and fix the problem and everything will be taken care of. Nope, you pay hundreds if not close to a $1000 to get basically a $25 discount for contractor show up fee. The fine print in the policy basically makes a denial for them very easy. You will be paying for the labor of the contractor and most likely the part or parts will not be covered because of, well it's in the fine print of the policy that has plenty denial reasons.
I went to cancel my contract 2+ months before it was expired and they had already charged my card to renew, way before it was time. Had to go through dispute with credit card after 8 attempts of being lied to by Regency about how it will be refunded in 10-14 business days. Regency policy even explains they will not renew policy unless requested. I did not request. They lied every 14 days about my refund apologizing and would start the refund process again each call after 14 days as if it was the first time I had talked to them. I learned Regency only sales you the feel of warranty protection not the actual home warranty protection.
Reviewed April 13, 2026
I purchased a warranty plan with Regency Home Warranty in April 2025. The amount was $399. I chose the three-month installment plan, which was $133 for three months for April, May, and June. Someone charged my card in July for another installment and I called in on 7/28/2025 and told the representative to take my card off file. I was told that it was and I would get an email confirmation confirming it, which I never did. I didn’t follow up with it because it stopped.
On 4/11/2026, my card was charged $399.99 for a transaction I didn’t authorize. I disputed the charge with my bank and called Regency Home Warranty to file a dispute. I was told that the billing department was closed on weekends and to call back on Monday. I called today, which is Monday and spoke with Andrew, who claims he is the supervisor in the billing department. The dude is so rude and unprofessional. He told me he didn’t see where my account was charged more than the three initial installments and when I asked to speak to someone that was above him, he stated that there wasn’t anyone else above him, I guess he thinks he owns the company.
I asked for the number of the manager or the person who owns the company, Andrew told me that it was a private company and that he didn’t have a number to give me. He gave me an email address ** to file a complaint. He also told me that the amount I was charged was a discounted amount and the original price was over $900. He told me that I was making things worse for myself when I told him I was going to give a review and give him 1 star. Well, Andrew, here is your review with your 1 star and since you wouldn’t take my complaint, I will be going above you to file that complaint on the unauthorized transaction and on your rude, unprofessional behavior that you gave towards me. In the future, try taking a different approach by offering a discount or an apology for that matter, to try and keep the customer's business. You didn’t offer anything, Andrew, the supervisor from the billing department.
Reviewed April 13, 2026
Alex did a great job asking about my needs and what I needed coverage for.
Reviewed April 13, 2026
I am so disappointed in this company, our stove went out worth $700. They say, "Oh we can only give you $275." Now our refrigerator has gone out due to a storm. They didn’t come the first time and now we have to wait another week before a tech comes. We’ve lost all of our food from the freezer and from just the refrigerator and they’re making us wait and wait. I would not renew this policy nor would I suggest anybody else get this policy.
Reviewed April 12, 2026
Was very easy to file a claim. I just wish you had an app to also file claims through.
Reviewed April 10, 2026
Have a problem? Call in and they need to waste your time to send someone out that needs to see if they can cover your problem. What a bunch of bull! They say they cover a AC. I call as AC down. They don’t know if they cover fixing a AC! I would not waste my money on a company that advertises coverage for AC’s and then has to send someone out to see if they fix AC’s. This will take more days and time without my AC! Can’t add receipt as still waiting for my AC to be fixed. Already know everything is good, but need a cleanout as have it serviced every year.
Reviewed April 9, 2026
I purchased 4 warranties and each time it has taken days for return phone calls and no fixing problems. My most recent was on April 2, 2026, when I reported my garbage disposal out of order. On April 8, 2026, I contacted them. Their reply was that they would send me a check for $75, which would pay my technician to replace my old one and to purchase another one. That is ridiculous. REGENCY HOME WARRANTY is the worst company I have ever used. They are located in New York and have to find repair technicians in your area. Some will not even work for them due to not getting paid. Call me before getting screwed by this company. **. They find small print in contract not to have to pay. Please feel free to call me. SAVE YOUR MONEY!!!
Reviewed April 8, 2026
I am a customer of Regency Home Warranty. I have rated them very low because I live at **. I filed my first claim on March 13th because my drain is stopped up paid my 60 dollars to the plumbing company as requested. Today is April 8th and we have not heard any concerning follow-up as to when someone will be out to solve the problem. I pay my bill as I'm supposed to, and they are just taking my money. I am now ready to contact my lawyer. Regency was recommended but not handling their obligation. Still waiting to hear from Regency.
Reviewed April 4, 2026
This is our 2nd disappointing choice of home warranty company in 2 years. Our current provider is Regency Home Warranty. We'll start with that their monthly/annual plan rates are very reasonable, and their service call out is only $60. Unfortunately, that's where the positive ends and the WTH start. Ice maker, not covered; garage door operation, nope. Only physical operational parts, not controllers or lack of link between controller and door lift. Garbage disposal, never even came out to look. They offered $75 towards a new one. No installation. Save your money.
Reviewed March 31, 2026
Horrible customer service had A/C breakdown they had every excuse not to do repair. Made me get all kinds of records only to say it was not in the correct format. Then we got everything they wanted in the format on letter head that they wanted. Then said we only pay $175 dollars your on you own past that. Got the work done after a week without A/C sent them a bill and they said we can only pay $175. I asked for a manager and was told that is a back end service we will have someone call you back in 24/48 hours. I have called 3 times still no manager call back in 2 weeks. Now I am 4 weeks in no money, no call, no support. I would rate a 0 if that was an option. I have had several home warranties with American home shield no problems. Regency has been a nightmare.
Reviewed March 31, 2026
Stay away from this company. They will charge you out of pocket for a technician to come out only to wait over a week to find out it’s not covered. Customer service rep will lie to you. If you wait a year you will receive full refund for policy, that’s a lie. You will get 10% of what you paid.
Reviewed March 30, 2026
Spoke with Maricel very professional. Seems she gave me all the info I needed to process this claim.
Reviewed March 27, 2026
Buyer Beware: Deceptive effective dates and hidden payout caps. I signed up in Dec 2025 with knowledge of 60day waiting period - so my effective start date being Feb 10, 2026. Regency agent over the phone NEVER mentioned after the start date there is an additional 90-day clause (Section 11.17) that limits claims to only $175. Their own sales rep admitted this "waiting period on top of a waiting period" wasn't disclosed to me over the phone. Now it’s March and I am capped for a water leak.
If you have a claim in this ADDITIONAL 90days don't expect them to pay more than $175. And yes I asked the sales rep exactly- after the 60 day waiting period if I have a claim, I will be approved for the max allowance on the work? He said yes. Never said, well, there is an additional 90 days then you can be covered to the max allowance.
Reviewed March 25, 2026
I have had an extremely frustrating experience with this company. If I could give zero stars, I absolutely would. I purchased a home warranty contract that clearly stated any covered appliance issues within the first year would be repaired. When I submitted a claim, I was forced to find my own handyman and pay out of pocket due to the company’s failure to handle the situation. The reimbursement process has been a complete disaster. First, they sent a check in the wrong name—my realtor’s instead of mine. Then, they sent another check with my name misspelled, making it unusable. Now, for the past two months, they claim they are sending new checks, but nothing has shown up at all.
I have called multiple times a week for the past three months and still have no resolution. I have repeatedly asked to speak with a manager, and no one ever calls me back. Instead, I continue to be routed to the same representatives—Brian, who advised me on a recorded line to cash a check that was not even in my name, Mel, who keeps providing check numbers that do not exist, and Ben and Britney, who simply repeat that “someone will reach out,” which never happens.
I have all of this documented. This level of poor communication, lack of accountability, and failure to follow through on their contractual obligations is completely unacceptable. I will be reporting this company to the Indiana Attorney General’s Office, the Better Business Bureau, and filing a formal consumer complaint for failure to uphold their contract. I am also prepared to pursue small claims court if this is not resolved immediately. I strongly advise others to avoid this company.
Reviewed March 23, 2026
I have had Regency Home Warranty as my home warranty company for one year. I have had 4 claims and only 1 was paid for a small amount of 97 dollars. Each claim they mysteriously found loopholes and language that voided my claim. Their slogan is, "Accidents happen and we have you covered." Bullcrap. I strongly suggest in the most harshest terms to not take out a policy with these folks as they are nothing but con artists. I've with companies for over 50 years and this company is by far the worst company I have ever tried to work with. Do not be foolish and take out a policy with these folks.
Reviewed March 13, 2026
Elliott was extremely professional and made the process seamless. Thanks Elliott, I really appreciate you for working with me. I'm looking forward to building a long term relationship with Regency! You are appreciated.
Reviewed March 13, 2026
Customer service was excellent. Representative was very helpful explaining everything. Price was affordable and at a rate that i could afford. Just signed up so I haven’t been able to rate any further.
Reviewed March 12, 2026
The website was super user friendly, made everything clear and upfront with different coverage options as well as flexible payment schedules., The prices are better as well as a low service fee. I’m looking forward to seeing myself why they have such high ratings. They are rated the best of all home warranty programs so I decided to try them myself.
Reviewed March 11, 2026
My Agent, Billy, was polite, with detailed answers and a positive attitude! He offered up a great deal that saved me over $350 a year with my previous home warranty company. I look forward to future phone calls regarding policy.
Reviewed March 9, 2026
Regency Total Warranty is a great company and they are fast to getting companies out to your home. I would recommend this company to everybody. Great pricing and the prices never went up at any point. Best warranty around!!!
Reviewed March 6, 2026
I have not had any issues with the company so far. The customer service representative was very nice. The system was initially down when I called. However when the system came back up they called me back immediately.
Reviewed March 6, 2026
Max was very accommodating and knowledgeable! He was great to work with and helpful with competitive pricing. He called back when asked and was not to pushy. He gave my wife and I time to discuss the contract and make a decision
Reviewed March 6, 2026
Great customer service from Max. Prompt email replies and gave me a senior discount. No hard sell, no pressure. Provided all my options professionally. Very competitive annual rate and service call fee.
Reviewed March 6, 2026
Quick and to the point. I appreciated the honesty. Elliott made it clear the pricing monthly, call price and informed me of any discounts if I chose the annual plan. My coverage starts next month!! Good prices. Better than Old Republic.
Reviewed March 5, 2026
Signing up was easy, my questions were answered to the point I felt comfortable the warranty. I’m looking forward to being covered by Regency. Hopefully everything I understood will be as so. The representative was patient and informative with the concerns I had regarding a new policy. I gave a straightforward overview of the policy and asked the representative to explain a few of the concerns. With good understanding I hope things are as explained.
Reviewed March 5, 2026
Stay far far away from this company. Make sure you tell all your friends and family. There’s nothing but a scam artist. They deny all claims. Look at reviews before you even go with these people and the only good reviews are probably his friends. Andrew was very rude to me after I tried to put a claim in. They deny all claims. I’ve had a lot of warranty companies in my life, and I’ve never dealt with somebody like this, they are a total scam artist.
Reviewed March 5, 2026
Very professional and answered any questions I had. He explained all the coverage. Also was also very helpful on letting me know about the discounts that were available to me and explained the multiple year plan.
Reviewed March 5, 2026
Stay away from Regency Total Warranty. They don’t fulfill their obligation to cover your appliances when they break. They find a reason to say the mechanical failure is not covered because a gasket is worn.
Reviewed March 4, 2026
My heat pump went out 2-18-26. Today is 3-4-26. Because it was over $1k to repair it went for review. I contacted Regency several times asking for a decision. Regency denied the claim today because I did not submit 3 years of maintenance records, the requirement buried deep in the contract. The salesman did not mention this and no other HW required any records. We are in our late seventies and being without air and heat for 15 days is difficult. I had to instigate all communication. Today I requested cancellation of my policy and demanded my prorated refund, as I foolishly purchased three years of coverage. I hope it doesn’t have to be reviewed and held 15 days. I will do my best to warn others about Regency..
Reviewed March 3, 2026
I’m still trying to get my dishwasher repaired. I started my claim on November 6, 2025 and today is March 2 of 2026. They can’t get a competent repair company to come to my house and get the repair made or replace my dishwasher. And I called last Thursday to cancel my policy and found out that I can’t cancel it in the first year. I have a three year three month policy. I think I did light a fire under them Thursday, though, by threatening to cancel them because now they’re talking about replacing my dishwasher. In three days, it will be four months since I started this claim.
Reviewed March 2, 2026
Alex was very helpful, answered all my questions, and provided excellent customer service. He also had a good sense of humor and was pleasant to converse with. I hope Alex is representative of the company as a whole.
Reviewed Feb. 27, 2026
I have a policy that was supposed to renew in May but they just charged my credit card for another year without any notice even though my policy was not up for renewal yet.
Reviewed Feb. 25, 2026
They are very Friendly, very Professional and very Knowledgeable. They answered all my questions (and I had many many questions), and they are very Respectful.
Reviewed Feb. 25, 2026
My compliments to the Regency Sales Department. They were very prompt and complete in answer all of my pre-purchase questions. It made the decision to go with Regency Total (Home) Warranty much easier.
Reviewed Feb. 24, 2026
The sign up process was quick and easy with good discounts. Disappointed in the 60 day waiting period though before the contract becomes active! So you have to pay a couple of months with no contract so you can't do any claims during this time!
Reviewed Feb. 24, 2026
Absolute horrible. They do not respond to claims within a reasonable time and usually don’t have technicians available and then they only offer you a fraction of the cost for replacements or repairs.
Reviewed Feb. 23, 2026
The worst HW company we’ve ever had! Even when our garbage disposal quit, they refused to send someone out to install a new one and just gave us a measly amount that won’t even cover a fraction of the cost. Every claim has been an absolute nightmare from start to finish. Frustrating doesn’t even begin to describe it.
Reviewed Feb. 22, 2026
First time using my warranty plan to fix a water valve on my toilet. Was informed that it wasn’t covered by my policy. When I bought it the guy told me that plumbing was included so if you’re thinking about using this company, thank you again.
Reviewed Feb. 22, 2026
By far, I must say they are the worst home warranty company I’ve ever dealt with. Called for repair. They follow through days weeks go by without them come to do my repairs. I’ve used them three times and in three times they were horrible. My only advice to you is to use Choice warranty is the company I went to. By far, hands-down blows away, Regency warranty. So if you’re really looking for a good home warranty do not use this company.. and not only that after my multiple complaints, they did nothing about it. I finally was done with them and called to cancel them and they charge me a $75 termination fee. Can you believe that?
Reviewed Feb. 21, 2026
The best providers offer 24/7 emergency hotlines. If your AC goes down in 100-degree weather, they prioritize your ticket as an emergency, often getting a tech out within hours. Their techs are professional. Very reliable and convenient.
Reviewed Feb. 19, 2026
*I have requested numerous times for a paper contract be mailed as my eyesight is very poor. Unable to view contract online and didn’t realize so many exclusions, and depreciation value is applicable vs. replacement value. Still waiting and paid IN FULL my premium in May 2025. ***NOT ADA COMPLIANT. Samsung top of line stainless steel I paid $999. Washer would not start after selected wash mode. Machine is in EXCELLENT CONDITION as I only ran it once every 2 months as we prefer to hand wash dishes (family of 2). A replacement part was no longer available for my dishwasher and I was offered $275 (what a joke). This is unacceptable and not transparent or clear in their contract.
1) I have to buy dishwasher and send Regency a receipt of purchase before a check for $275 is mailed to me in 4-6 weeks. If my model and serial number of the dishwasher is logged by Regency they should mail a check if an accept the offered price and existing washer will no longer be covered under warranty. New dishwasher equal new model and serial number. Mgmt team performs open mouth listening to their customers, ready to argue any point or complaint you make.
2) I escalated my call to a supervisor who finally raised the amount to $325. This will only buy a basic model, won’t cover delivery or installation cost. 3) My warranty (other company) was up for renewal and was told Regency has an excellent program. Only now am I learning that appliances are not replaced with like or similar size, color, features. I paid the service fee but doesn't even cover the cost of a similar dishwasher. 4) Supervisors could not tell me what prorated refund is should I choose to cancel my contract as much of what’s covered is not transparent.
Reviewed Feb. 18, 2026
Fabulous agent was polite and helpful. I wasn’t sure what my policy number was and she looked it up so I could file my claims. I would recommend that this company is working with me on resolving my issues.
Reviewed Feb. 17, 2026
Today I called to place a claim for leaky toilets. I had to wait on hold a Little while the young lady took my information assigned me a claim. It took very little time and was done very efficiently. The plumber will call and make an appt. No hassle.
Reviewed Feb. 16, 2026
The representative was very attentive and explained the plan to me. I had questions because of my previous warranty company filing bankruptcy. After talking about the history of the company, I felt like it was the right choice to choose Regency.
Reviewed Feb. 16, 2026
I have a GE Cooktop range which the Regency Total Home Warranty technician recommended replacement. Regency Total Home Warranty approved the replacement with a reimbursement of a ridiculous $220 when the unit actual cost is $2100. This reimbursement is incredibly too low and I will never recommend anyone to sign for this company. Furthermore, they do not provide what is covered in the warranty until you sign the contract.
Reviewed Feb. 13, 2026
They are scammers!! I pay 53.00 a month and I had a claim co pay for 70 dollars and after filing a claim with them they sent me an email asking for 3 years of proof of service on my furnace before I could get the claim approved and wow they never told me this shit so I will cancel asap! Go with Home Shield!!! I give 1 star because no option for no stars.
Reviewed Feb. 11, 2026
RUN. This is the worse company I have ever dealt with. I called them for my garage door and was charged more than if I would have called a garage door company directly. I put in a request for my dishwasher and they are saying it is not covered. After taking an entire day to respond. I regret paying for the entire year. What a horrible horrible company. They should give me a refund for what I’ve paid them.
Reviewed Feb. 10, 2026
They do everything they can to not pay. They only offered $170 when we are without hot water and without heating. They have any kind of fishy policies hidden in their contract such as no pay the first 45 days, only capped at $170 the first 90 days..Avoid at all costs!
Reviewed Feb. 9, 2026
12/3/2025, while sitting at work I googled home warranty services and due to SEO optimization this business came up and I clicked for more information. Immediately someone called my phone and pressured me into giving my credit card information for a one year warranty plan. On 12/5/2025, I decided I didn't need the home warranty services because I was about to put my home on the market and I called to cancel the policy and get my money back. Since then it's been difficult getting back my $495 from this business.
On 1/3/26, I called them for my refund that was supposed to take 7-10 business days and was sent another cancelation email telling me my refund will take 7-10 business days. Waited and nothing, called again 2/5/26 and still another cancelation email that my refund will take 7-10 business days. It's been almost 2 months and this business have failed to refund my money. I am a struggling home owner with bills and this business is trying to scam me out of my hard earned money.
Reviewed Feb. 2, 2026
I chose this home's Regency Total Warranty for the high reviews. However, I submitted a claim for my garbage disposal, and they told me I would have to contact a company to fix it and that they would reimburse me $ 75.00. That's it, really! That might cover the service call, but that's it!
Reviewed Feb. 1, 2026
The agent answered my call in a timely manner. She was polite and very courteous. She let me know that my concern would be handled ASAP. My claim was filed and a technician would contact me soon.
Reviewed Jan. 30, 2026
I've been extremely unhappy with Regency Total Warranty. The Salesperson verbally promised services that were not followed up on with the provided contract. Additionally, Filing a claim was unnecessarily difficult. I had a heating issue, it took 2 months for them to get a service person out to me and they only covered $100 for the claim noting that was their limit. I also had an issue with an electrical issue (exposed exterior wiring) that they only covered $100 for and I was responsible to pay in excess of $3,000. I called back for a breaker issue and was told, as a claim was already made this year, I would have to wait until next year.
I could have better yet should have saved my monthly payments and service fees to pay for my repairs. Regency Total Warranty added to my issues, placing my elderly mother at risk during the winter months with their lackadaisical response. I'm still awaiting email responses and to date my escalation requests have been ignored. I've tried repeatedly to speak with a Supervisor to no avail, leaving me with no other choice but to leave a negative review. If I could rate lower than one star, I would!
Reviewed Jan. 30, 2026
We had our gas furnace go out. Eddie ** was great in making the necessary repairs. Had Colt plumbing did a great job in fixing toilet. Did not take Regency to long to give approval. Two of the 3 issues we have had Regency sent out quality service people. My only issue with the pipe burst was not handled as I would like it to be.
Reviewed Jan. 28, 2026
I am a new customer who just placed my first claim, so far my interaction with the company has been smooth, all staff involved were helpful and courteous.
Reviewed Jan. 28, 2026
In December, 2025, I had an issue with my garbage disposal. Regency approved $150 without even sending a technician to look at it. This week I have a porch faucet leaking and they don’t cover that either even after I explained that this is connected to the house and it can cause damage to the house.
Reviewed Jan. 27, 2026
Very first time using my plan just to find out they denied the claim because for the first 90 days they do not cover repairs. I called in the needed repair to Regency Home Warranty, they sent the claim to an appliance center in which I had to pay the deductible up front before they even arrived, which I did, was told what needed to be fixed and that I would hear something back in 24 hours which I did not. Four days later I reached out to the Appliance Place for them to tell me that my home warranty company denied the claim.
I called the Home Warranty company to find out why which is when they told me for the first 90 days they do not cover the repair. Why wasn't this told to me before I paid out my deductible which is now gone. There is no transparency and after I went back and reread my contract which it is in there, why didn't they tell me this before sending me to an appliance repair facility and paying out $60??? Not only am I out $60 now I have to find a company to repair my Appliance and pay it all out of pocket myself.
Reviewed Jan. 27, 2026
Regency Total refused to honor my service because I didn't have 3 years of previous service. They ended paying $175 of an $734 bill. They are scamming; I'm a Disabled Veteran and have been SCAMMED!!
Reviewed Jan. 27, 2026
First time calling Regency. They picked up immediately. Professional and knowledgeable customer service rep. She went through the clear process quickly and effectively file my claim. She reiterated the issues I had questions with. Very satisfied.
Reviewed Jan. 25, 2026
Their customer service is less than optimal. It took 5 months from the time of filing a claim to receipt of a check for a covered claim. If the cost of repair is too "high" they will low ball you on a payout to replace the appliance as in my case on a microwave breakage.
Reviewed Jan. 24, 2026
I have only good experiences with Regency warranty. Great phone service and claim responses. I had a toilet problem and got a call from plumber the next day. His response was quick and professional.
Reviewed Jan. 23, 2026
Terrible service with Regency in getting a repair scheduled with a competent repair service. It’s been more than two months since I initiated this repair request and I still don’t have a competent repair service to fix my problem with my dishwasher.
Reviewed Jan. 21, 2026
Great warranty company with quick response. The technicians come very next day and the problems resolved quickly. Definitely recommend Regency Total Warranty for anyone looking for home fixes and appliances repair.
Reviewed Jan. 20, 2026
Customer Service was Excellent. And very knowledgeable. I have no complaints at all. I will also Recommend to my family and friends. Looking forward to spreading the word about the excellent service and professionalism.
Reviewed Jan. 20, 2026
Excellent response time. Service was rendered the next day after filing claim. Repair technician was polite, very knowledgeable, and thorough. Company needs people with better English speaking skills. Hard to understand.
Reviewed Jan. 19, 2026
Very positive experience with my first claim. My 30-year old stove was smoking while cooking in oven. Immediately shut down the stove, called Regency to have a repairman out to investigate and fix the problem. Repairman showed up within 48 hours, cleaned the oven, and determined it just needed a deep cleaning. He completed the job within one hour and stove works perfectly fine.
Reviewed Jan. 17, 2026
The agent was very helpful and efficient. I was glad that I had purchased Regency warranty insurance. It gave me peace of mind that I didn’t have to search for a plumber to fix the unexpected problem.
Reviewed Jan. 16, 2026
The person on the phone answered all my questions and was very understanding of my concerns. He explained the policy and I was very satisfied. If in the future I would need any help for any other concerns I can call any time. Thank You.
Reviewed Jan. 16, 2026
Five stars for customer service! Every claim I've made for my fridge or plumbing has been handled with speed and care. Reliable technicians and a very simple process. I'm beyond impressed with a quick turnaround and a stress-free process!
Reviewed Jan. 16, 2026
Billy ** was very informative and helped me save more than with American Home Shield and was very understanding about my horrible experience with them. Billy explained my options and made the process a breeze and did what he could find available for me to get a waaaaay better rate. Thank you Regency and thank you Billy.
Reviewed Jan. 15, 2026
RTW is so helpful in a way that they sent a technician right away. They update in a timely manner. The technician arrived on time, was very courteous, and took the time to explain the repair. Very pleased!
Reviewed Jan. 14, 2026
Regency Total Warranty is very recommendable, especially when it comes to claims. They are very helpful; they guided me through the process. I will recommend this company to my family and friends. Best experience.
Reviewed Jan. 14, 2026
They are scammers, don't buy home warranty from this company. The company appears primarily interested in collecting premiums rather than honoring claims. When I filed a claim, it was denied for full coverage based on numerous exclusions and conditions that were never clearly disclosed at the time of purchase. Instead of providing coverage as advertised, they relied on fine print and technicalities to avoid paying for repairs. This felt misleading and unfair. Consumers should be cautious and carefully review all terms, as the coverage promised during the sales process did not reflect the actual service provided.
Reviewed Jan. 13, 2026
Regency Home Warranty is the best. Thank you for helping me with my roof leak. They were quick and easy to work with. 5 star review anyone needs a home warranty they are the ones to contact. I highly recommend them to anyone.
Reviewed Jan. 12, 2026
Agent is friendly and very helpful, the call got disconnected but received a call back and helped me filed a claim and explained the process and that was great, I highly recommend Regency. Very affordable and they treat you not just a customer but friend.
Reviewed Jan. 12, 2026
I really appreciate the customer representative because they are very helpful with my claims, they assure me that tech will be assign and transaction is smooth. I commend you guys for being diligent with your work. Keep it up!
Reviewed Jan. 12, 2026
I filed my first claim with Regency and it's just too seamless. From claim processing to sending out of tech for checking and repair and customer service. Highly recommend as it is so much affordable and convenient.
Reviewed Jan. 12, 2026
I had a great experience with my refrigerator claim. The entire process was smooth and well-organized from beginning to end. The technician who was assigned to my claim was professional, arrived on time, and was able to diagnose and fix the issue quickly. I’m very satisfied with the service.
Reviewed Jan. 12, 2026
I am very satisfied with the way my claim was handled. Filed a claim yesterday, received technician's information today. Called them and scheduled to come today. Tech came earlier and fixed my dryer. I love how fast the process of my claim is.
Reviewed Jan. 12, 2026
They make it very easy to get set up. Filing a claim is a walk in the park. They have top notch customer service and are generous with their promotional offers. Both when signing up, and from a routine call.
Reviewed Jan. 12, 2026
The representative was very friendly and helpful. She seemed very concerned about our problem . Hopefully the technician will be able to quickly diagnose the problem and get our washer back running again. The filing of the claim was very easy and Hopefully the service portion of the claim will go well also.
Reviewed Jan. 12, 2026
My warranty rep Jacky, was very courteous and pleasant. Quicker and simpler process than I had anticipated. I've never had home warranty before and had only heard of another nationwide warranty company but happy to have chosen Regency.
Reviewed Jan. 10, 2026
Read the fine print. If not you will be paying for nothing. Had a washer break. After getting the runaround they decided to pay for the part of 200 dollars but I had to pay for installation at a price of 535.00. So I told them I would be cancelling my account and now they want to say because I cancelled my account after the claim was filed that they will no longer issue me the 200 dollar check. So I will be starting a social media campaign against this company and report this company to the Better Business Bureau.
Reviewed Jan. 10, 2026
Updated on 01/13/2026: I would like to meet the customers who are giving Regency 5 stars. Because that has never been my experience. Locked into a 5 year contract and from what I read I would never get my money back if I wanted to opt out. My latest claim was ac related. AC tech came out, detected a Freon leak and said we needed a new coil. Regency left me hanging for seven days. Then finally denied the claim because of the Freon leak.
First of all why couldn’t you have told me that in the beginning? I’m convinced they don’t care if you’re in a hot house for six days. Thank goodness we had a few cold fronts. But that is not the point. The point is customer service which they do not have. When I told my AC tech about the Freon leak not being covered. He said that most units always have a Freon leak before anything breaks. It's common. This is how Home Warranties get out of paying. Read the fine print. Did you know that some Regency reps that answer the phone are not even in the US? I heard a rooster crow in the background and I asked the lady where she was working from. She said from her home in the Philippines. Every time I would call and ask for a supervisor, they would not give them to me.
Original Review: This company has a great team to get you to sign a contract but when it comes to big ticket items like ac or heat. They will drag you along for days. Even past a week. I’m still waiting on the “review team” when they have all the information needed to make a decision on reimbursing for an evaporator coil. Last time we called they made us suffer in 83° house for 3 days before agreeing to cover a part. That time they paid the ac company direct. Now we are supposed to pay the ac company and get reimbursed from Regency. But we aren’t allowed to start any work until they approve. It’s ridiculous. So we wait in a hot house again. You Have to do better Regency.
Reviewed Jan. 10, 2026
I’ve had Regency Home Warranty for a while now, and overall my experience has been good, but not exceptional. The service itself generally does what it’s supposed to do, which is ultimately the most important thing with any home warranty company. When I’ve needed repairs, the claims process has been fairly straightforward. Requests were acknowledged in a reasonable amount of time, and the contractors assigned were professional and knowledgeable. I didn’t feel rushed or ignored, and the work that was completed met my expectations.
Coverage aligned with what was outlined in the contract, and there were no major surprises or last-minute denials, which I appreciate. That said, the customer interface and online experience could use improvement. I haven't used the website, called in to make my service requests. The website works and you are able to submit claims online. Communication could also be a bit clearer during certain stages of the claim process.
In short, Regency Home Warranty delivers adequate, dependable service, which counts for a lot in this industry. If you value functionality over polish, they get the job done. However, if you’re expecting a sleek digital experience or top-tier customer tools, you may find it a little underwhelming. Solid service, room for improvement.
Reviewed Jan. 9, 2026
We are having problems with our furnace staying on although the set temperature of the thermostat has been reached. A service person came to the house and said we needed a valve. He was paid his service fee and said approval to get the part was needed and he would be back later. He never returned. Several calls were made to the company with no results. Very disappointed with this company. We still need our furnace fixed. Will be requesting refund of our annual payment.
Reviewed Jan. 9, 2026
Helped me get coverage I need at a great rate. I only wish I did not have to wait a month. Hope the repair people are up to advisor’s level. Far better day of coverage than competitors. Nothing more to add.
Reviewed Jan. 9, 2026
Was working with Maricel on my issue with her, had no problems and she was very helpful, this was first time I used the company. I would recommend this company to anyone that asked or inquired about. Thank you
Dave **
Reviewed Jan. 8, 2026
The service was very responsive and their staff members were pleasant and thorough. I was referred to them by my home warranty provider, "Regency", thank goodness, because my running toilet was working my last nerve.
Reviewed Jan. 8, 2026
Elle was wonderful! Helpful, friendly and fast. Great experience. Despite my kitchen sink backing up, I know that Regency will help me handle whatever comes my way. This is the second claim we’ve filed and the first claim went smoothly too.
Reviewed Jan. 7, 2026
I tried to process a claim online but it would not go through. I called the 1-800 number and talked to Jacky. Jacky was extremely helpful and nice. The claim was process over the phone with no issues. Now waiting for the technicians call. Great so far.
Reviewed Jan. 7, 2026
Very difficult to deal with. They do not send service people out until after several calls. The service person came out on10/29/2025. He wrote his report and he told me he was submitting it to Regency. I did not hear from them for a month so I called them at the end of November. Heard back from someone the first week of December. He told me the check for replacement was in the mail.
I have not received the check as of today 1/7/2026. They told me they were waiting for me to submit the receipts of me repairing/replacing item(s). I was never told that I had to submit anything. I had purchased new appliances in December. I tried today to submit the receipts for the items. I spoke with a man that was very unhelpful. I finally spoke with one girl. Her name is Yen. She was very patient and helped me through submitting receipts. She then told me it will be 4-6 weeks for me to receive my check(s). My advice - don’t waste your money on a warranty. I had to pay $75/item to be assessed. They are sending me a check for $175. Bottom line I’m getting $100 to replace an appliance. Biggest rip off I have ever had to deal with. And Regency has the worst customer service of any company that I have dealt with in a long time.
Reviewed Jan. 6, 2026
I just want to share my amazing experience with Regency Total Warranty. This home warranty has truly exceeded my expectations in every way. From day one, their coverage has been reliable, straightforward, and incredibly helpful. Whenever I’ve needed assistance, their customer service team has been nothing short of exceptional quick to respond, professional, and genuinely committed to solving any issue I’ve had.
It’s rare to find a company that not only delivers on its promises but also goes above and beyond to make homeowners feel supported and valued. Every interaction I’ve had with them has been smooth and reassuring, giving me full confidence that my home is in good hands. I honestly can’t express enough how satisfied and grateful I am for their service. I love you, Regency Total Warranty! Thank you for consistently providing top-quality service and giving me peace of mind when it comes to my home. Highly recommended to anyone looking for dependable protection and outstanding customer care!
Reviewed Jan. 6, 2026
On today, January 6, 2026, I made a claim regarding my icemaker, not making ice and spewing water on to the floor. Dave the representative, politely answer my phone and took all of my information. Now I am pending a call from a technician to handle this situation.
Reviewed Jan. 6, 2026
They were professional and easy to communicate with about my issue. This was my first claim and they were nice, understanding and very helpful. My refrigerator stopped working and I had a number to call within the hour.
Reviewed Jan. 5, 2026
I had my first claim after 4 months with Regency Total Home Warranty with my dryer. Everything went smoothly from my initial call for the claim and from the technician they sent out. I recommend the 3 year sign up because of the lower cost per year. My only advice I have is to look over their contract so that you understand how the coverage works.
Reviewed Jan. 5, 2026
Elliot was very easy to work with. He explained everything in detail, very easy to understand. A pleasure to do business with. I would definitely recommend Regency Total Warranty program for anyone who is shopping for a company that is reputable and the cost of my plan I think was very reasonable for the one year contract that I purchased.
Reviewed Jan. 3, 2026
This company will do everything possible to get away with paying the least amount on any claim. Their customer service is horrific. I switched to this plan in order to save money from the previous plan I was on but regret changing! Will definitely not renew and cannot recommend them in any way shape or form.
Reviewed Dec. 31, 2025
Regency Total Home Warranty is a joke… Scam! It took over 3 weeks to get a tech out to look at my clothes washer. They made a determination and submitted to Regency. They then authorized $185….to repair or replace…on a $800 washer! The kicker? I had to pay for the repair or replace…then submit a paid receipt to get the $185!! A big scam!! DO NOT BUY A HOME WARRANTY FROM REGENCY!!! Same as taking your hard earned money and burning it! Regency Total Home Warranty is a big scam…. Crooked company that will take your money then offer NO SERVICE!! This review will never get posted by Regency!!
Reviewed Dec. 30, 2025
A great time with Billy **. Had a lot of great information. We made a great decision and are happy! We had never heard of Regency until we started searching for another warranty company!! We are happy to have found Regency! We look forward to a great working relationship.
Reviewed Dec. 30, 2025
I am glad someone answered my call so quickly. Your representative was so kind and seemed to show general compassion ❤️ for my need. Thank you for treating me like a person and not someone who's a burden.
Reviewed Dec. 26, 2025
I had a surprisingly pleasant experience when purchasing a multi-year home warranty. I was expecting a pushy salesperson, but the representative was incredibly professional and patient. They took the time to understand my specific needs as a homeowner in Huntsville, instead of using a generic script. They clearly outlined the differences between the various coverage tiers and explained exactly what was and was not covered, including service call fees and coverage caps. The representative used a calm, consultative approach, answering all my questions without any high-pressure tactics. I felt informed and respected throughout the entire process, and confident in my decision to purchase the multi-year plan.
Reviewed Dec. 25, 2025
The representative was excellent! He explained all my questions and had a great deal for the holidays, I could not resist not to get home warranty. Anyone without insurance should definitely look into getting some.
Reviewed Dec. 25, 2025
Called late night on Christmas Eve because my heater stopped working and got a voicemail message stating to call back or leave a message. Before I could leave a message, a Service Rep called number back and asked how could they help.
Reviewed Dec. 23, 2025
Very quick and easy to file a claim! Very happy with the level of professionalism. So glad we purchased a home warranty from this company. Highly recommend them to anyone e considering a new home warranty.
Reviewed Dec. 23, 2025
Called for a service call on my Smith Boiler heating system. The rep “Jackie” answered quickly, was very friendly, helpful and patient…explaining everything to me twice. This was my third call for service since starting with Regency and each call, including my initial call with the sales rep, made me feel like I was dealing with a neighborhood mom and pop business vs being treated like a number and processed along. So far, not a single complaint.
Reviewed Dec. 22, 2025
This review is solely going over my experience in the initial purchase of my warranty. The process was very quick, I was able to search home warranties online and this is one of the highest rated companies I found. Once I requested my quote, I got a call from Billy who helped me through the rest of the process. From the companies I reached out to, this for me was the best choice. Again, the associate made the whole experience much better with his professionalism and personality. For me, the price is right, the service is right and the timing is right. As of now, I would definitely recommend it.
Reviewed Dec. 22, 2025
When I called the customer service number the process was very simple and easy. Customer service was very helpful. She quickly filed the claim and I received confirmation immediately. Problem will be fixed!
Reviewed Dec. 20, 2025
We sent a request for service on a hot water heater. The company, High Quality Plumbing wanted 100 cash to diagnose without showing up they said it needed full replacement. (Our contract says a 85 service charge. We mistrusted them requiring cash.) We asked for another referral to a different company, waited several days and they sent the same company. WE again asked for a referral of a reputable place and they sent a handyman who new nothing about heaters. Customer support at Regency said we could call our own plumber, We did and the problem was fixed without a total replacement. However it had been 11 days without hot water and we needed to pay our tenants 400 for the inconvenience and gym membership to shower.
Reviewed Dec. 19, 2025
Had a great experience with the Regency representative that took my claim. She was professional and polite, understood exactly what the issues were and got my claim started efficiently. I appreciated that interaction very much.
Reviewed Dec. 19, 2025
I purchased my home warranty on October 19th and was told that I would be active after 30 days and I will be able to use it. I wasn't advised that there were any stipulations after the 30 days so when on December 11th I called and place a service or request for my oven because we had a power surge or power outage and the control board fried and would no longer work, I was told, "Okay. Great you got to pay $75 to the service technician when he arrives and we'll get you taken care of." Okay great so I did that. Service technician came on the 15 and on that same day Regency declined my claim because apparently they don't cover circuit boards on ovens within the first 45 days of coverage which apparently didn't start until the 20th of November after my 30 days so essentially they don't cover circuit boards or anything circuitry related on anything until 75 days after the purchase date.
Had I been advised of this I would not have placed the service call then I would have waited. I can go without an oven for 15 or 20 days. I don't cook a whole lot. It's just me. I could have ate salads for 2 weeks no big deal but now I'm out $75 'cause I had to pay him to come out and unscrew two screws and look at it and say, "Yep it's fried" which I already knew and now if I place another service call if they cover it I have to pay another $75 service call fee to the technician when all they had to do was say, "Man that's not covered or just so you know if he gets there and it's the circuit board that's not going to be covered 'cause you're not past the 45 day mark yet." Some sort of warning would have been nice.
Reviewed Dec. 18, 2025
The website for regency is pretty bare and minimal with no link for phone number to call to file a claim. So after I found the right number to call the process was quick and easy to file a claim on my oven over the phone.
Reviewed Dec. 18, 2025
Please do not buy Regency Warranty. I had my garbage disposal go out on Thanksgiving Day. Regency Total Warranty would not send no one out and only would pay $75 dollars to replace, you cannot buy a garbage disposal for $75 dollars, and they will not cover for anyone to come install it. I call and spoke to customer services, and she said the same thing. Regency is a joke and if you read your contract, you will see it. Yes, Regency, please give me a call. My contract number is **. Also if no one contact me in 3 days, I will be comment on this too. 12/17/2025
Reviewed Dec. 17, 2025
This particular claim went OK. She did what she was supposed to do. I’ve not yet received the information of who the technician will be. It’s a plumbing issue. The first couple of times, I did not have a positive experience. I had exhaust fan problems, and they just wanted to pay me $45 without sending a technician out. I can’t change an exhaust fan. That’s why I bought the service, so I called back at a supervisor, they still would not send anyone out, but did offer me $100, which I don’t want. I want the exhaust fans changed, but this is a plumbing issue. We’ll see how it goes.
Reviewed Dec. 11, 2025
Max was very knowledgeable and very patient with all of my questions. His friendly demeanor and his intentional use of calling me by name was very much appreciated. In a world of hurry up Max is delivering great customer service. It was a pleasure to work with him on our purchase.
Reviewed Dec. 6, 2025
Very easy to enroll and a rep contacted me right away to confirm details. I have been reviewing this company and plans for several months and felt the time was right to enroll. Hopefully, I won't need the service but do feel better having it.
Reviewed Dec. 5, 2025
English speaking reps. Could understand clearly. Warranty doesn’t cover everything I was hoping but hopefully it’s better than the other companies I tried. Customer service is quick. Submitting a claim was easy. Didn’t need to have a callback scheduled which was nice. Proficient and quick. Thank you.
Reviewed Dec. 5, 2025
Max was great at explaining things and he designed a plan that fit just right. He was friendly, knowledgeable, reassuring and easy to talk to. He had all the information I needed and helped me make the right decision.
Updated review: Dec. 5, 2025
After speaking with management problems with company were settled properly.
Original Review: Dec. 4, 2025
Worst experience with any business in my 55 years of life. They charged me for repairs that were never repaired and then tried to charge me $398 more! SCAMMERS! They use a repair company named Westor Property Solutions. They find no solution! They steal your $ through cash app! SCUM.
Reviewed Dec. 4, 2025
I called and left a message and my call was returned in less than 15 minutes. Very informative. Explained everything very well. I would recommend this to family and friends seems like a great program.
Reviewed Dec. 4, 2025
I spoke with Alex **, and he was very informative and very nice! He explained things to me clearly and addressed any questions and concerns that I had. From what I've experienced so far. The rates monthly are great. The service call fees are cheaper than other warranty companies I've used in the past. Everything was quick and easy. Thank you!
Reviewed Dec. 3, 2025
Max was a pleasure to work with. I just purchased so I will follow up after I have a service call. The whole process was very up front. I would have no reservation recommending Regency Total Warranty to my family and friends.
Reviewed Dec. 3, 2025
This is a fantastic company. I’m so glad I decided on Regency gave dealing with some of your competitors. The reps are very polite & professional. All of my questions were answered. The rep know what he was talkijg about. Purchasing the coverage was a no brainer.
Reviewed Dec. 2, 2025
Rep was very nice and educated in their programs. Answered all questions in detail and didn't have to check on anything. Explained the warranty and what was covered in detail and watch wasn't covered.
Updated review: Dec. 3, 2025
I had a conversation with Josh pertaining to an experience I had with the company. He listened and was able to rectify what was done. He represented the company to assure my experience was satisfactory. I'm pleased with the results.
Original Review: Dec. 2, 2025
I'M HOPING EVERYONE WILL READ THIS AND KNOW HOW THS COMPANY MISLEADS AND TAKES ADVANTAGE OF ELDERLY PEOPLE!!. I purchased a plan with Regency. The sales rep stated there's a 30 day wait period and service call fee $65. Also said once approved no additional payment out of pocket. LIES AND MISINFORMATION! Purchased plan on approx 10/11, Noticed leak under toilet and called 11/24 and had to call 3xs. On 11/29 tech called and came to home.
Findings: stated what needed to be done and said Regency approved for repair.. Once repair completed 1st stated $350 and went down to 250. Stated I needed to submit receipt to Regency for reimbursement. Called Regency. Rep said I shouldn't have paid. I contacted plumber and advised him. He stated Regency would contact me. Now Regency is saying it's 90 days before they fully cover. Stated this information is in a document emailed. BTW is 18 pages long in minute typing nonetheless. I'm 75 years of age and rely on integrity and honesty. God only knows what other hidden agendas lie in this agreement.
Reviewed Dec. 2, 2025
Max was wonderful helping me buy this contract. Unfortunately I was not getting the contract on AOL. Just spoke with Andrew, who was wonderful, and he guided me through the process and I can now see the contract. I truly hope this is how our experience will continue with Regency!
Reviewed Dec. 2, 2025
This is the worst service company I have ever dealt with. Any positive reviews written about them are bogus. They are dishonest, customer service is terrible and their contractors are worthless. I had to have three service calls made to replace a breaker and it still never got fixed (and I was charged for three service calls.) I cancelled my service two months ago and have still not received my unused fee rebate. It was promised to get here by November 16th. Today is December 2nd. DO NOT USE THEM. I'll be surprised if this review gets posted.
Reviewed Dec. 1, 2025
I have had a warranty company for home coverage for years. As my last one was expiring and a significant price increase I decided to look for another. Getting a new policy was easy as the Rep was very pleasant and "sold" me on my veterans discount. Fast forward a couple months and we woke up to no heat. I went online and submitted a claim. It's 4 days later and have yet to hear from them. My past experiences with other companies was prompt and had communication. The fact that I have yet to hear from Regency has put up red flags. I will be on the phone with them today to try and get this issue resolved. Should I get better service and get my issue resolved quickly I will amend this review, until then we will see.
Reviewed Nov. 25, 2025
Billy was very knowledgeable and polite and very timely with quote and set up. I highly recommend this company. The contract was sent over quickly and everything including coverages was explained to my satisfaction.
Reviewed Nov. 25, 2025
The representative was awesome. Billy **. He explained to me how the service works and what it covers. He explained to me that the service person collects the fee after your appliance or item is totally fixed, which I loved that policy.. He informed me that if an item needs to be replaced, the company will replace it. He also shared with me about any promotions he had to offer me. Billy ** was very professional and kind. He spoke clearly enough that it made him understandable. Other companies need more representatives like Billy **.
Reviewed Nov. 25, 2025
This is the worst company ever! I purchased a three (3) year warranty and paid upfront. My A/C cooling went out. I called to submit a claim in 6/26/2025. Was told their team will review and respond as soon as possible; they confirmed receipt of my claim and assigned a technician to handle the details. The service call fee was $100 payable to the Tech for my work order in which I paid; on his first visit (Tech) he was only authorized three hours to diagnose the problem, No repairs were done to the A/C at this time. The Technician had to inform Regency of the issue to authorize the work so!
Another scheduled appointment with the technician, at the next visit to my home the problem was identified. On 6/27/2025 I received an email from Regency requesting additional information from me to facilitate the processing of my claim I.e provide them 1. Photographs of my A/C Heating system and 2. Maintenance records for the past three years.
To make a long story short, with all the frustration and anger I never got the approval for the repair. 10/14/2025 I requested a cancellation for my multi-year plan in which I paid upfront out of pocket; one service call for my A/C unit over a three month period with no repairs from Regency Total Warranty. Requested a cancellation effective immediately due to poor performance and non compliance. I received a email 10/16 2025 to confirm they had canceled my policy and would refund my money within 10 business days. As of today I am still waiting for my refund by mail. Taking legal action and reporting them to BBB…
Reviewed Nov. 25, 2025
Worst home warranty company I have ever experienced. They do not cover your appliance completely. You have to pay for each individual item you call on. Opposed to other companies where I can call for appliances, one service fee and cover every appliance in my house. Or I can call for plumbing and call for every leaky faucet in my house. They cannot send you text messages. It has to be through email which is ridiculous. Get with the times. They do not pay the contractor for their services. You have to pay the contractor for their services and then they refund you the money.. Well what if you don't have that money???? That's why I have them! To cover the cost of repairs! Needless to say, I am canceling my contract.
Reviewed Nov. 21, 2025
My experience in purchasing my home warranty plan quick and easy. The young man who helped me chose a plan a then sign me up was very knowledgeable, helpful, and courteous. The plan I chose seems to cover nearly everything I would need.
Reviewed Nov. 21, 2025
Max was very professional and very patient in explaining everything to us. He is an asset to the company. The coverage of the policy was very thorough. I will recommend my family and friends to this company.
Reviewed Nov. 18, 2025
Would ABSOLUTELY leave 0 stars.... if possible!!! Had an A/C problem in July, called them, they say we can't get anyone out for like 3 weeks!!!! I have an Elderly Lady living with me, who can't handle upper 90's very well, so, they tell me to call my own A/C tech out. We did, problem solved, here it is in the latter part of November, have yet to be reimbursed by this Scam Company!!!! I would Definitely NOT recommend this SCAM warranty company to anyone.... S.
Reviewed Nov. 16, 2025
Was very happy to hear all the great options and the extra years after paying in advance. Rep was very polite and informative. Would recommend Regency to friends. Feel confident we won't be our large expensive for repairs when needed.
Reviewed Nov. 14, 2025
1 star is too much! You have to do all the legwork for your repair, they will only pay a portion of the repair, but you are required to pay for said repair upfront and submit paid invoice to get reimbursed for the small amount they will cover. Now my reimbursement check is in “mail center” and I’ll get it in 6 to 8 weeks… tried to cancel policy and was told I will not get reimbursement check if I cancel policy, even though I was told the check was issued and in mail center. They do not have reputable technicians in place, I’ve had to find my own for my two claims. I purchase a home warranty for peace of mind and my two small claims have been nothing but stress!!!!
Reviewed Nov. 13, 2025
I was treated very rudely by a customer service person who claimed to be a manager. He seemed very agitated and used profanity during our called. I will be canceling my policy. I tried to explain my issue of being overcharged and I sent proof. I was yelled at and called a name!
Reviewed Nov. 11, 2025
I had previously submitted a review of five stars because they were very helpful to sign up and the pricing was good. I am changing my review to one star because I tried to use the service and they told me there was a 60 day waiting Period. So essentially, I am paying for two months and I cannot even use the service. This was not told to me at all when I signed up for the service. I think this is dishonest and false advertising.
Reviewed Nov. 11, 2025
I checked with Better Business Bureau. Rated A+. Very popular in my area. Alec was very good at trying to get me the best deal & it's Veterans day, so he did get me a very good deal. According to what I could afford. Thanks.
Reviewed Nov. 4, 2025
So far I am beyond not happy with this company. I tried to go online and couldn’t log in. I did a claim for a leaky pipe and the plumbing company they supplied said they couldn’t come out for two weeks, so I asked if I could use a different one and they said yes I would just have to give them the invoice. So I had another one come out after we paid for a leak detector 400 bucks that isn’t covered by the warranty. I had the plumber fix the issue and sent the invoice to this company. They came back and said because the invoice said they fixed the problem and now there is no leaks. They wanted proof that there was a leak. Sent pictures and now there is not enough info on the invoice. OMG if I can cancel I will. This is ridiculous.
Regency Total Warranty Company Information
- Company Name:
- Regency Total Warranty
- Country:
- United States
- Website:
- regencytotalwarranty.com
