Regency Total Warranty

Regency Total Warranty Reviews

5.0
656 reviews
  • 4,610,071 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
+1 more
Author picture
Edited by: Joanna Broder

About Regency Total Warranty

Regency Total Warranty Home Warranty

Coverage Highlights

1. Comprehensive protection for homes' major systems and appliances

2. Financial protection against unexpected failures and repairs

3. 24/7 customer support

Covered Systems and Appliances

1. HVAC (heating, ventilation, and air conditioning)

2. Plumbing

3. Electrical

4. Kitchen appliances (oven, dishwasher, refrigerator)

5. Laundry appliances (washer, dryer)

Pros
  • Available nationwide
  • Two plan options
  • Optional add-on coverage
Cons
  • Some water heater coverage exclusions

Regency Total Warranty Reviews

Filter by Rating

  • (646)
  • (6)
  • (3)
  • (1)

Popular Mentions

    How do I know I can trust these reviews about Regency Total Warranty?
    • 4,610,071 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    2 featured reviews
    How do I know I can trust these reviews about Regency Total Warranty?
    • 4,610,071 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 5 - 35
    Stephen increased rating by 4 stars.
    Customer Service
    After a positive interaction with Regency Total Warranty, Stephen increased their star rating on Feb. 9, 2025.

    Updated review: Feb. 9, 2025

    Customer Affairs answered all questions and was very helpful.

    Original Review: Feb. 8, 2025

    Was doing some shopping around. Narrowed down between this company and AHS. Going with AHS because Alex extension 5004 was rude. Told him I was shopping around for prices still and he hung up on me mid sentence. I’ll pay a little more for good customer service.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Feb. 8, 2025

    Really impressed with the policy. Paid half what I was paying for with another company last year. Easy payment plan and not a bank buster. The rep was on point with all pertinent information making my decision a no brainer. Locked me in next three years at same cost. Can't be any more happier.

    Thanks for your vote! Report
    Profile pic of the author.
    Debra increased rating by 2 stars.
    Customer ServiceClaims HandlingSales & Marketing
    After a positive interaction with Regency Total Warranty, Debra increased their star rating on Feb. 13, 2025.

    Updated review: Feb. 13, 2025

    I am not happy with the communication of this company. It was difficult to get emails from them on conversations that we had. Communication is everything and I was not satisfied with that. We did resolve the issue somewhat. They don’t give you a breakdown of how they decide to credit your account when you request to cancel it. I did receive some of the money back with no breakdown of how they got to the actual amount of refund. Moving forward I hope this company improves on their communication with their customers.

    Original Review: Feb. 7, 2025

    I put a claim in for service and no one called me back to let me know what is going on. They just sent me an email stating that they received the claim. Every time I call I get the same person Billy on the phone. He is from sales and no matter what extension I press it goes to him. He said when other reps are busy the calls automatically go to him. So if I call for service I get him, if I call for billing I get him, if I call for anything he answers. This company is a SCAM!!!

    Thanks for your vote! Report
    Resolution In Progress
    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 29, 2025

    Regency Warranty representative was very warm, friendly and accommodating. Very easy to converse with. Made the entire process of purchasing my new home warranty quick and easy. Even saved me some money. Thank you so much, especially for your professionalism. Very appreciated. My family is glad to be aboard! Again, thank you!

    Thanks for your vote! Report
    Verified purchase
    Coverage

    Reviewed Jan. 25, 2025

    Thank you. The representative was knowledgeable and customer friendly. Based on information provided I would recommend to a friend. I feel comfortable that should problems occur I will be covered. I especially appreciate the fact that the monthly payment amount and the service fee is locked in, and that I do not have to sign a contract.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 24, 2025

    I made a call to have my heating system serviced in the morning. Shortly after, I gave the company doing the work a call; they already had all of my details and sent out a technician early the next day. The following morning, the expert came to fix the device. The Regency Total Warranty service has left me feeling really satisfied. They also stay in touch with me to make sure the issue is resolved and offer great assistance.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 24, 2025

    I had written down five companies I was going to look into for coverage. Regency was the first company on the internet list and my first call. I liked the ratings and reached Alex **, he's a wonderful Rep. and sold me a 3 1/2 policy. Mr. ** very professional and answered all my questions politely. If the company is anything like Mr. **, then I made the right decision. Lisa

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2025

    Elliot who helped me was very kind, considerate and patient. I had to have him call me back a couple of times because I needed to verify with my husband and he was unavailable for a couple of hours. Elliot described everything to me in detail that I could understand. I wish I could deal with people like Elliot every day.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 21, 2025

    The bathroom tank's recently installed component was not working properly. That looked like a broken part. When I called Regency Total Warranty, I was told that I would have to submit a new claim. I received a damaged part, and the problem continued, so it seemed wrong. After speaking with customer service, the issue was resolved, a replacement plumber was contacted, and the cost was adjusted. Wonderful experience.

    Thanks for your vote! Report
    Verified purchase
    PricePunctuality & Speed

    Reviewed Jan. 17, 2025

    On Thursday night, I filed a claim for a leaking trash disposal, and the plumber called me the next morning. The plumber said the unit needed to be replaced when he arrived at the property that morning. After the claim was accepted, I had a new garbage disposal installed that afternoon. The procedure was quick and easy, and I only needed to pay the service price as stated.

    Thanks for your vote! Report
    Regency Total Warranty
    Response from Regency Total Warranty

    Dear Valued Customer,

    Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.

    We're also glad to hear that the replacement and troubleshooting were completed quickly and to your satisfaction.

    We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.

    Thank you again for your kind words!

    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed Jan. 17, 2025

    The Regency Total Warranty customer service was prompt and the technician they appointed had a flexible service time. After several attempts at repair, the serviceman concluded that my garbage disposal needed to be replaced. He finished the replacement and troubleshooting in less than an hour. For contractors, Regency Total Warranty is an excellent choice.

    Thanks for your vote! Report
    Regency Total Warranty
    Response from Regency Total Warranty

    Dear Valued Customer,

    Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.

    We're also glad to hear that the replacement and troubleshooting were completed quickly and to your satisfaction.

    We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.

    Thank you again for your kind words!

    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed Jan. 17, 2025

    The technician arrived on time, fixed the refrigerator's water filter attachment problem, and was friendly. Additionally, he determined the issue with the microwave and placed the necessary orders. He adopted a kind but businesslike demeanor. My only recommendation is that Abbots, the parts place, and I communicate more. After we played telephone tag, I asked my inquiry, and I got a kind and competent answer.

    Thanks for your vote! Report
    Regency Total Warranty
    Response from Regency Total Warranty

    Dear Valued Customer,

    Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.

    We're also glad to hear that the replacement and troubleshooting were completed quickly and to your satisfaction.

    We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.

    Thank you again for your kind words!

    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed Jan. 16, 2025

    Excellent customer service was offered by Regency Total Warranty, which quickly resolved problems with damaged or malfunctioning products. The repairman will call you back as soon as possible to set up a time to come out and service the product, and appointments are set up rather promptly. The guy is polite and helpful when he gets at your house. Additionally, they will describe the specific issue with the item or recommend that a replacement be needed.

    Thanks for your vote! Report
    Regency Total Warranty
    Response from Regency Total Warranty

    Dear Valued Customer,

    Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.

    We're also glad to hear everything was completed quickly and to your satisfaction.

    We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.

    Thank you again for your kind words!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 16, 2025

    The upstairs toilet was leaking when I arrived home. When I called Regency Total Warranty, I got a prompt response and was given an appointment time. Now that the repair was completed today, everything appears to be in order. I was really pleased with how quickly this was finished and how all of my contacts conducted themselves in a professional and efficient manner. I am grateful that you were able to partially control a disaster.

    Thanks for your vote! Report
    Regency Total Warranty
    Response from Regency Total Warranty

    Dear Valued Customer,

    Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.

    We're also glad to hear everything was completed quickly and to your satisfaction.

    We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.

    Thank you again for your kind words!

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed Jan. 16, 2025

    I had to drain water into my furnished basement, so I phoned Home Warranty for assistance. After I cleaned up some of the damage, I applied for refunds, and they helped me pay a portion of two invoices. I appreciated the additional coverage, which I hope to receive this month, even though I still have to pay the $40 monthly fee. The money will be transferred 30 days after approval.

    Thanks for your vote! Report
    Verified purchase
    Claims Handling

    Reviewed Jan. 15, 2025

    My heating system began to malfunction, so I contacted a professional to fix it. My technician evaluated my claim and approved my reimbursement after consulting with the Regency Total Warranty approval department. After I sent them an invoice, Regency Total Warranty processed my return without any issues. Thanks, Regency Total Warranty.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 14, 2025

    After two attempts, my microhood stopped heating, so I had to have it replaced. The replacement check has been mailed by Regency Total Warranty. I use every chance to thank my loved ones for the exceptional assistance I received from Regency Total Warranty. I am overjoyed and grateful. I have never before had a home warranty. Now that I have waited for what I believe to be the finest, I am content.

    Thanks for your vote! Report
    Verified purchase
    Claims HandlingPunctuality & Speed

    Reviewed Jan. 14, 2025

    When I submitted my claim for refrigerator and stove repair, the Regency Total Warranty staff was kind and competent. They replied incredibly well and performed the assignment on schedule. As soon as I end the phone, your agent calls to confirm the appointment. The expert arrived at my door the very next day and quickly fixed the refrigerator. I am currently waiting on the stove's damaged burner to be fixed. By Friday, he said, he will probably be back on the stove.

    Thanks for your vote! Report
    Regency Total Warranty
    Response from Regency Total Warranty

    Dear Valued Customer,

    Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.

    We're also glad to hear that the replacement and troubleshooting were completed quickly and to your satisfaction.

    We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.

    Thank you again for your kind words!

    Verified purchase
    Claims Handling

    Reviewed Jan. 14, 2025

    I am very happy with Regency Total Warranty. I have filed two claims with them, one was the garage door opener and it happened overnight. When we open it, it would go up but then it would just come down again. So, they put in the new one and it is working fine. The second requirement was made against my top-floor air conditioner. The contractor had just completed it the previous day. I'm very pleased with everything. Submitting a claim was very easy and the service people have all been very friendly and very cooperative. I have no complaints.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceCoverage

    Reviewed Jan. 14, 2025

    He was perfect! He fully explained the policy and what is covered. Got me a rate I felt comfortable paying. Allayed my fears about scams and went out of his way to make me feel at ease with the call. Mr. ** was professional, knowledgeable, very helpful, pleasant and patient during our interaction.

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed Jan. 13, 2025

    I spoke with Andrew on the phone when signing up and he offered lots of information for me to make an informed decision. I really appreciate that! He offered a discount if paying for the whole year and let me know the difference as I was originally going to do a monthly payment. I went with the yearly, as it was discounted quite a bit.

    Thanks for your vote! Report
    Verified purchase
    Tech

    Reviewed Jan. 13, 2025

    My garage door was not working, so I called Regency Total Warranty's customer care to schedule an appointment for Friday morning. The technician was assigned within an hour. It was simple to schedule a technician visit. The spring was replaced. The issue was resolved the next morning. Regency Total Warranty is greatly appreciated.

    Thanks for your vote! Report
    Verified purchase
    TechPunctuality & Speed

    Reviewed Jan. 13, 2025

    The dryer in our house has stopped functioning. When I called Regency Total Warranty, they helped us right away. Our dryer was operational again in an hour after they arranged for a trained technician to come on time. Knowing that I can call Regency Total Warranty to have anything broken around the house addressed helps me sleep better at night.

    Thanks for your vote! Report
    Verified purchase
    TechPunctuality & Speed

    Reviewed Jan. 12, 2025

    A complaint was filed with Regency Total Warranty because the light switches and outlets were not functioning. An electrician was quickly assigned, and he showed there on schedule. He was on time and professional. After looking at the circuit breaker, he found that it was defective and required replacement. After getting in touch with Regency Total Warranty, he promptly obtained authorization, got it updated that same day, and finished the problem-solving process without any issues. The Regency Total Warranty service has satisfied me.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceClaims HandlingCoverageSales & MarketingRefunds & Payouts

    Reviewed Jan. 11, 2025

    I would not recommend this company to ANYBODY. Signing up was easy - the agent was nice and friendly. A month later, I needed to file a claim. The agent I spoke with on the phone literally yelled at me when I asked questions about my coverage. When I asked for a supervisor, he said he is one. I asked for another one to call me back and later one did. I was able to file my claim but explained I was really skeptical at this point as I’d never received any confirmation of my policy since signing up, and due to my previous encounter with the agent. I was told in 24 hours I’d be contacted regarding my claim via email. I never was contacted. I decided to cancel because it feels very scammy. I called in to cancel and the agent asked for my policy number - I couldn’t provide it due to never having received any policy docs.

    I tried to explain that not having ever gotten policy docs is why I want to cancel and the agent was rude. He said in a very snarky and condescending way “We’re not scamming you out of 42 a month” and when he tried to verify my email, "I said that’s not my email." He asked, “So how did we get this email.” I stated, "It’s off slightly so the rep I signed up with must have entered it in wrong" and he told me “Get off his phone”. I asked for confirmation of refund and cancellation and he said, I’m “thirsty for $42.00”. I have disputed with my bank as I have not received a refund or any docs stating I had a policy or a refund yet.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 10, 2025

    I am really pleased with the check that Regency Total Warranty gave me toward a new microwave. When my microwave was declared not repairable by the technician and he informed me and also the warranty providers for the update. Regency Total Warranty is of course, better than all the warranty providers I have used, and I will always recommend them.

    Thanks for your vote! Report
    Verified purchase
    Tech

    Reviewed Jan. 10, 2025

    The plates were not being properly cleaned by the dishwasher. At last, we got in touch with Regency Total Warranty. The email including our claim number was sent to us. Early on Monday morning, we got a call from the appliance repair company, and he arrived at the appointed hour. After performing the required investigation and identifying the issue, the repairman was kind and did an excellent job of listening to our worries, resolving them, and offering guidance on how to prevent a recurrence of the same circumstance.

    Thanks for your vote! Report
    Verified purchase
    Coverage

    Reviewed Jan. 9, 2025

    When my water heater broke down, I contacted Regency Total Warranty. The following morning, they dispatched a technician. When he recognized the unit needed to be replaced, he put in extra effort to restore it that evening. He was extremely competent and knowledgeable. Even though our policy did not cover the replacement, we appreciate the prompt and competent service.

    Thanks for your vote! Report
    Verified purchase
    CoveragePricePunctuality & Speed

    Reviewed Jan. 9, 2025

    Our first year was covered by the Regency Total Warranty. Our three requests for toilet and washing machine repairs were promptly attended to. Even though mending our toilet was more expensive than buying a new one, they gave us enough money to pay the purchase of a replacement washing machine. More from Regency Total Warranty would be fantastic.

    Thanks for your vote! Report
    Verified purchase
    Tech

    Reviewed Jan. 9, 2025

    Instead of shutting off, the dishwasher continued to run without emptying. I got in touch with Regency Total Warranty, and they quickly put me in touch with a repair provider to fix my problem. A service person called me the following day to schedule an appointment to check my dishwasher. The service technician replaced the dishwasher's electronic computer board the next day and made sure everything was operating as it should. Regency Total Warranty promptly fixed my issue, which pleased me.

    Thanks for your vote! Report
    Loading more reviews...

    Regency Total Warranty Company Information

    Social media:
    Company Name:
    Regency Total Warranty
    Country:
    United States
    Website:
    regencytotalwarranty.com

    Media

    VIDEOS & IMAGES