Regency Total Warranty Reviews

Elliot was very easy to work with. He explained everything in detail, very easy to understand. A pleasure to do business with. I would definitely recommend Regency Total Warranty program for anyone who is shopping for a company that is reputable and the cost of my plan I think was very reasonable for the one year contract that I purchased.

This company will do everything possible to get away with paying the least amount on any claim. Their customer service is horrific. I switched to this plan in order to save money from the previous plan I was on but regret changing! Will definitely not renew and cannot recommend them in any way shape or form.

Regency Total Home Warranty is a joke… Scam! It took over 3 weeks to get a tech out to look at my clothes washer. They made a determination and submitted to Regency. They then authorized $185….to repair or replace…on a $800 washer! The kicker? I had to pay for the repair or replace…then submit a paid receipt to get the $185!! A big scam!! DO NOT BUY A HOME WARRANTY FROM REGENCY!!! Same as taking your hard earned money and burning it! Regency Total Home Warranty is a big scam…. Crooked company that will take your money then offer NO SERVICE!! This review will never get posted by Regency!!

A great time with Billy **. Had a lot of great information. We made a great decision and are happy! We had never heard of Regency until we started searching for another warranty company!! We are happy to have found Regency! We look forward to a great working relationship.

I am glad someone answered my call so quickly. Your representative was so kind and seemed to show general compassion ❤️ for my need. Thank you for treating me like a person and not someone who's a burden.

I had a surprisingly pleasant experience when purchasing a multi-year home warranty. I was expecting a pushy salesperson, but the representative was incredibly professional and patient. They took the time to understand my specific needs as a homeowner in Huntsville, instead of using a generic script. They clearly outlined the differences between the various coverage tiers and explained exactly what was and was not covered, including service call fees and coverage caps. The representative used a calm, consultative approach, answering all my questions without any high-pressure tactics. I felt informed and respected throughout the entire process, and confident in my decision to purchase the multi-year plan.

The representative was excellent! He explained all my questions and had a great deal for the holidays, I could not resist not to get home warranty. Anyone without insurance should definitely look into getting some.

Called late night on Christmas Eve because my heater stopped working and got a voicemail message stating to call back or leave a message. Before I could leave a message, a Service Rep called number back and asked how could they help.

Very quick and easy to file a claim! Very happy with the level of professionalism. So glad we purchased a home warranty from this company. Highly recommend them to anyone e considering a new home warranty.

Called for a service call on my Smith Boiler heating system. The rep “Jackie” answered quickly, was very friendly, helpful and patient…explaining everything to me twice. This was my third call for service since starting with Regency and each call, including my initial call with the sales rep, made me feel like I was dealing with a neighborhood mom and pop business vs being treated like a number and processed along. So far, not a single complaint.

This review is solely going over my experience in the initial purchase of my warranty. The process was very quick, I was able to search home warranties online and this is one of the highest rated companies I found. Once I requested my quote, I got a call from Billy who helped me through the rest of the process. From the companies I reached out to, this for me was the best choice. Again, the associate made the whole experience much better with his professionalism and personality. For me, the price is right, the service is right and the timing is right. As of now, I would definitely recommend it.

When I called the customer service number the process was very simple and easy. Customer service was very helpful. She quickly filed the claim and I received confirmation immediately. Problem will be fixed!

We sent a request for service on a hot water heater. The company, High Quality Plumbing wanted 100 cash to diagnose without showing up they said it needed full replacement. (Our contract says a 85 service charge. We mistrusted them requiring cash.) We asked for another referral to a different company, waited several days and they sent the same company. WE again asked for a referral of a reputable place and they sent a handyman who new nothing about heaters. Customer support at Regency said we could call our own plumber, We did and the problem was fixed without a total replacement. However it had been 11 days without hot water and we needed to pay our tenants 400 for the inconvenience and gym membership to shower.

Had a great experience with the Regency representative that took my claim. She was professional and polite, understood exactly what the issues were and got my claim started efficiently. I appreciated that interaction very much.

I purchased my home warranty on October 19th and was told that I would be active after 30 days and I will be able to use it. I wasn't advised that there were any stipulations after the 30 days so when on December 11th I called and place a service or request for my oven because we had a power surge or power outage and the control board fried and would no longer work, I was told, "Okay. Great you got to pay $75 to the service technician when he arrives and we'll get you taken care of." Okay great so I did that. Service technician came on the 15 and on that same day Regency declined my claim because apparently they don't cover circuit boards on ovens within the first 45 days of coverage which apparently didn't start until the 20th of November after my 30 days so essentially they don't cover circuit boards or anything circuitry related on anything until 75 days after the purchase date.

The website for regency is pretty bare and minimal with no link for phone number to call to file a claim. So after I found the right number to call the process was quick and easy to file a claim on my oven over the phone.

Please do not buy Regency Warranty. I had my garbage disposal go out on Thanksgiving Day. Regency Total Warranty would not send no one out and only would pay $75 dollars to replace, you cannot buy a garbage disposal for $75 dollars, and they will not cover for anyone to come install it. I call and spoke to customer services, and she said the same thing. Regency is a joke and if you read your contract, you will see it. Yes, Regency, please give me a call. My contract number is **. Also if no one contact me in 3 days, I will be comment on this too. 12/17/2025

This particular claim went OK. She did what she was supposed to do. I’ve not yet received the information of who the technician will be. It’s a plumbing issue. The first couple of times, I did not have a positive experience. I had exhaust fan problems, and they just wanted to pay me $45 without sending a technician out. I can’t change an exhaust fan. That’s why I bought the service, so I called back at a supervisor, they still would not send anyone out, but did offer me $100, which I don’t want. I want the exhaust fans changed, but this is a plumbing issue. We’ll see how it goes.

Max was very knowledgeable and very patient with all of my questions. His friendly demeanor and his intentional use of calling me by name was very much appreciated. In a world of hurry up Max is delivering great customer service. It was a pleasure to work with him on our purchase.

Very easy to enroll and a rep contacted me right away to confirm details. I have been reviewing this company and plans for several months and felt the time was right to enroll. Hopefully, I won't need the service but do feel better having it.

English speaking reps. Could understand clearly. Warranty doesn’t cover everything I was hoping but hopefully it’s better than the other companies I tried. Customer service is quick. Submitting a claim was easy. Didn’t need to have a callback scheduled which was nice. Proficient and quick. Thank you.

Max was great at explaining things and he designed a plan that fit just right. He was friendly, knowledgeable, reassuring and easy to talk to. He had all the information I needed and helped me make the right decision.

After speaking with management problems with company were settled properly.

I called and left a message and my call was returned in less than 15 minutes. Very informative. Explained everything very well. I would recommend this to family and friends seems like a great program.

I spoke with Alex **, and he was very informative and very nice! He explained things to me clearly and addressed any questions and concerns that I had. From what I've experienced so far. The rates monthly are great. The service call fees are cheaper than other warranty companies I've used in the past. Everything was quick and easy. Thank you!

Max was a pleasure to work with. I just purchased so I will follow up after I have a service call. The whole process was very up front. I would have no reservation recommending Regency Total Warranty to my family and friends.

This is a fantastic company. I’m so glad I decided on Regency gave dealing with some of your competitors. The reps are very polite & professional. All of my questions were answered. The rep know what he was talkijg about. Purchasing the coverage was a no brainer.

Rep was very nice and educated in their programs. Answered all questions in detail and didn't have to check on anything. Explained the warranty and what was covered in detail and watch wasn't covered.

I had a conversation with Josh pertaining to an experience I had with the company. He listened and was able to rectify what was done. He represented the company to assure my experience was satisfactory. I'm pleased with the results.

Max was wonderful helping me buy this contract. Unfortunately I was not getting the contract on AOL. Just spoke with Andrew, who was wonderful, and he guided me through the process and I can now see the contract. I truly hope this is how our experience will continue with Regency!