Regency Total Warranty Reviews

Sales pitch was good and all lies. When he tells you that you can cancel at anytime, you can’t reach them 24/7 as advertised. I paid 1795.00 upfront for a 3 year policy, tried to cancel after 1 year because of the terrible service and they only wants to refund me 475.00. I would not recommend anyone to use this company.

Do not waste your hard-earned money on Regency Home Warranty. Selling the policy is the only thing this company does efficiently. The moment you actually need to file a claim, the entire operation falls apart.

Very disappointing experience with Regency Total Warranty. I filed a water-heater claim and experienced repeated delays. The first contractor Regency assigned said they had no technicians available and could not give me an appointment date. Regency then instructed me to contact Whitney Services for the repair. Whitney Services came to my home and repaired the water heater. After the work was completed, they attempted to charge me $230 and stated that they do not work with Regency Total Warranty. This was extremely confusing because I only contacted Whitney Services because Regency told me to do so. Regency should not direct customers to a company without clearly confirming whether that company is an authorized vendor and who will be responsible for payment. I was placed in the middle of a billing dispute after following Regency’s instructions.

The Regency Warranty company automatically charged my card to renew my account, which is an action we never authorized. Charged an unauthorized charge to my credit card. I have been waiting for three months to receive my refund. Despite calling every day, I am repeatedly told that I will receive a callback within an hour, which never happens. I have spoken with a manager named Bree, who stated she is the manager, supervisor, and owner of the calls, yet she refuses to transfer me to anyone else. The only response I ever receive is that someone will call me back, but no one ever does. I expect this issue to be resolved immediately and the unauthorized funds to be returned to my card.

Stay away from this company! It’s a scam. They never approve any repairs and make you pay 75.00 to cancel your policy.

WARNING TO HOMEOWNERS AND CONTRACTORS. I worked as a contractor for Regency Total Warranty, and I feel obligated to share my firsthand experience so others can make an informed decision. I've worked with numerous home warranty companies throughout my career, and Regency Total Warranty was, without question, the most unprofessional company I've ever dealt with. The lack of communication, accountability, and follow-through was unlike anything I've experienced in this industry.

I was misled by the sale representatives when I first signed up for their 5 yr plan. I attempted to cancel within 24-48 hours and was informed I should have read the terms and conditions on the website to know that I had to wait a year. This information is something that should be disclosed during the call and not hidden somewhere on the website. My year is now up and I’ve called. Been calling 3 weeks and all I’m told is a request to cancel has been put in. STAY AWAY FROM THIS COMPANY!!!!

This insurance company takes my money for nothing. I have an approved claim and now they are not sending me a check! I wait for 2 months for the money that was only 10% of the money I spent to fix my garbage disposal! I called them many times and talked to many of their employees and to somebody who said that is the manager, but didn’t give me an answer why I wait for the check for 2 months. Now they told me I have to wait 2 more months! So, you are going to receive the money for your claim in 4 months if receive it! I am not sure if they are going to pay me something! Feeling ashamed to buy the insurance from this company!

Well, I’ve had them for a few years, and never actually used them for anything!! But lately I have been getting many calls from different numbers. Scary. They claim they need my payment updated- yet when I look at my bank statement- the $ has already been taken out!!! But none of the numbers they left go thru! I need an accurate number to call!!

Buyer beware. This is the biggest mistake I ever made. Their plan is a rip-off. They don't cover even half of repair cost and even less. I have had 4 claims since being with them. Paid the service call fee of $65 and they have not repaired one appliances. First one they denied and I paid to repair my ac. The second was microwave which they offered $150 for a microwave. I paid almost $600 for stove. Original offer $250 which I paid $1100 for. Now washer that I paid $1200 for they're offering $250 for a $1200 washer. This modern day robbery.

First the sales representive requested that I should make a year's payment almost 2 months before service started, Then when I called to cancel their service, the sales person displayed an attitude, he then told me that they were charging me $100.00 for cancelling and they will not put the money back on my credit card and will send me a check; this began March 02 2026 and now it's it's July and still no refund.

I made the mistake of purchasing this warranty plan. Now I am out the money I paid each month in addition to the money that I paid to file a claim. The technician never showed up. I have wasted a lot of money and am very disappointed.

Updated on 08/27/2026: I had a very bad experience with this Home Warranty company. I paid $1350.00 for a 3 year coverage last year (6/13/20/2026). This year they charged me $ 549.00 for the renewal. I called them about this charge. Twice they denied that they had charged me. After showing them the charges on my credit card statement, they agreed to refund my money. No refund was made for more than 3 weeks. Finally, I contacted my Credit Card company and reported the matter to the BBB. They refunded my money. I made at least 10 calls before the matter was resolved. Immediately I cancelled my policy and requested a refund for the remaining amount. They said that they would charge me $75.00 early cancellation fee and prorated it for 2 months and repay me $430.00.

I joined Regency Home Warranty 3/5/2026. I was talked into paying for a year home warranty despite my plea to let me go think about it and when he refused to leave me alone, I gave my credit card information (huge mistake). I had 2 service call request and each time it was an act of Congress to finally get someone sent out each time. I had to call back several times. After the second service call and very slow response, I decided to cancel. It's been 2 months of calls and emails to get my refund since I canceled the policy. I previously had AHS and never had any issue with them. Please be aware of this business. I had not received my refund yet. I’m still working on it. Every time I call about it; I get excuses .. My check will be sent out on Monday.. etc. PLEASE NEVER USE THIS COMPANY!!!! They are SCAMMERS!!!!

So hard to get in touch with person. Put on hold for long time.

My dryer is not working properly. I called Regency Total Warranty and they refused to repair or replace it. I was given excuses as to why they couldn’t from the age of the dryer to the repair company couldn’t find the parts because the dryer was too old. I read my contract. It states the dryer will be repaired or replaced. The contract doesn’t have a clause for age or parts that are not available. The gentleman I purchased my warranty from “Max” was quite delightful, professional and and answered my questions with clarity. My problems started when I actually needed to use the warranty. Regency Total Warranty always had an excuse and there was always a problem.

I had a home policy that I cancelled three months ago and I am still being charged for the policy. I was told there was a 75.00 fee to cancel that was not told to me three months ago. I’m not asking for the three months' money back but I definitely am not paying 75.00 to cancel when I never used the service. If this is not taken care of, I hope that I will not have to call my attorney to take care of the situation.

Horrible customer service and claims process! First, I was told a plumbing issue was not covered. After reviewing the policy, I called back because it IS covered. I was told someone would call me back in 48 hours to arrange a service call. 48 HOURS with water pouring into my bedroom. When I called and told them this was an urgent call, they told me to get my own service and submit the bill for reimbursement. That is exactly what I did, and they denied the claim.

If I could give a 0 I would. Worst company ever. Do not use. Have been waiting a MONTH for them to send someone to fix a Washer. Just keep sending to company that DON’T service my area thinking I will just forget it. I pay good money for a service that they are not doing. RUN the other way. Go to another company.

This company is a scam. They give you a price how much it will be monthly and sign you up. What they don't tell you is you have to pay extra for them to actually repair anything. My refrigerator went out & they said that wasn't covered, my ice machine stopped working. They said that wasn't covered either. They don't tell you about the extra amount so they can continue getting their monthly payments. I should have never left American Home Shield!!!

I had recently started a policy with Regency. The next day I noticed things I wanted to be covered were on their exclusion list. I called to cancel and the rep was not polite at all. When I asked if I would get the $249.99 I paid to lock in the rate for 10 years, he said it was not refundable. So paying $249.99 for one day of coverage tells me I made the right decision cancelling with them!

If I could give a ZERO rating, I would. They have horrible Customer Service. I have been trying to cancel my policy (which is up for renewal -they required auto pay and I want to make sure they don't charge anymore). I have called every day for over a week and have either been told my phone calls were not documented (and the call clearly states all calls are recorded - NOT TRUE obviously) or that someone would call me back. The one time that someone called me back, he was more interested in why there was no notes in my file instead of cancelling. He said he needed to research that first. Again, a week later, still no call back. If I have to spend more money to put a STOP PAYMENT at my bank, I will be even more upset than I am now. Super shady, but of course they were very attentive when I first bought the policy. Super shady, but of course they were very attentive when I first bought the policy.

Bought the warranty. 3mo later air quit. Called for service. Air tech came next day. Company he came from Comfort Central.. Air tech said he was to do an evaluate problem., take it back to his co. Last time I heard from Regency and Comfort tried for a week to contact both. No luck. Comfort Central doesn't exist. Stole 1350.00 from me.

I strongly recommend avoiding Regency Total Warranty based on my experience. I purchased a policy last year and filed a claim when my air conditioning system stopped working. The response time was very slow, and when a technician finally arrived, I was told that most of the necessary repairs were not covered under the policy. The coverage limitations were so extensive that I felt the warranty provided very little practical value.

There are two major disqualification with their coverage. The HVAC heating and cooling require providing 3 years of maintenance service on these system. New homes less than 3 years old would not be a problem. Older homes generally will not have maintenance records since there was no prior notification to keep records. So if you have an older house with no records available. The most they will payout for any repair is the cap of $175. The same problem will be seen in repair for every major appliance. The repair caps they will pay out are unrealistically low. This is by design to virtually eliminate their need to payout for any major repairs including system replacement.

I have been using Regency Total Warranty for one year. What a disappointment, I purchased a three year policy for $1500.00. I contacted the warranty company claim on 5 June 2026 requesting a cancellation of the two remaining years. The warranty company stated someone would contact me the same day to finalize the cancellation, no call back that day. On 8 June 2026, I contacted them again to request the cancellation. The representative stated that if I cancelled the policy prior to expiration date that I would have to pay back the two claims I made in the first year. I stated that I never heard of anything like that with other warranty companies. He stated I read paragraph 14.3 "Cancellation by you". The last sentence states "A $75 cancellation fee will be charged and any service costs, claims paid and incurred by Regency Total Warranty".

I agree with Nadia below. Everything about this company is wrong. Customer Service is very slow to respond. I filed two claims and did not receive a response until I spent much time calling different numbers to get a response. The advertisement online shows that a warranty can be canceled anytime for a prorated amount yet when I asked for cancellation, I was told that I couldn’t cancel for a year and after that was a $75 cancellation fee. None of this was explained to me when I took the warranty online, speaking to an individual. I paid for the warranty upfront (stupid me). At this point it’s so much hassle trying to get a hold of somebody and file a claim and then get the claim paid that now I locate repair technicians locally and pay it out-of-pocket. I feel like I’ve been scammed.

She help to expedite my appointment and provided great customer service overall.

This is the worst company. Everything is wrong with it, customer service, the service itself, they don't want to cover, taking forever. They will put any obstacles to not pay. I have family coming over and the AC is not working. I will make sure everyone knows about how awful this company is and taking my money for nothing. You will hear from me every single day.

The biggest thieves I have ever experienced. One case with my washing machine lasted for over seven months, a technician came to see what the problem was and came to the conclusion that a part was broken and that they were no longer producing it and that a new washing machine was needed, however, Regency Home Warranty did not want to cover the full amount and gave me $175. It took over three months for them to send me a check. I never recommend this company to anyone, the biggest thieves and thieves.

Avoid Regency Total Warranty at all costs. It is the worst home warranty company I have ever experienced. I took out a policy last year and filed a claim when my AC stopped working. They were slow to respond and when someone finally came out the majority of the repairs were not covered under the policy. Their policy limits so much it shouldn't be legal. If an appliance breaks down more than once in a year it is not covered. If you want to cancel your policy they charge a $75 cancellation fee and try to bill you for prior claims that they paid out. It's a horrible horrible company. If you pick them for your home warranty you only have yourself to blame because you have been warned. They SUCK!!!

I called to file a claim and was referred to a company that didn't even do service in my area. The second company I was referred to said they never received the claim. I called Regency to ask them to resend the claim and was told that the dispatch team was not available. It has been a week now and I still don't have an appointment to get the washing machine repaired. This is my first claim with REGENCY. I paid for a year. Terrible service. Go with another company.

My advice to you is that DO NOT GET INVOLVED with REGENCY TOTAL WARRANTY. They are the PROFESSIONAL SCAMMERS.

I purchased home warranty on three of my properties. It came time for my first issue. It was during a weekend and it was an emergency, they were unable to have any service tech on the weekend. They weren’t even able to put the call in until the following Monday. Therefore, I had to get my own tech and submit the claim and I have to wait 5 to 6 weeks to get paid. I still haven’t gotten a refund.

My experience with this company was completely negative from start to finish. The only positive part of the process was the initial signup, where communication and promises were excellent. After they secured my business, everything changed. Communication became poor, accountability disappeared, and every interaction turned into frustration and disappointment. Within 30 days, I decided to cancel my contract because the company failed to properly address the issues I reported. Before signing up, I specifically asked if there were any cancellation fees and was clearly told there were none and that I could cancel at any time. However, when I canceled, they still found a way to take additional money from me. That alone showed the lack of honesty and transparency this company operates with.

The worst warranty I ever bought. They screwed me and didn’t replace my A/C unit. Cost me thousands. They don’t back up what they advertise. They lie….

This is absolutely the worst company we have ever dealt with. On May 16, 2025 we signed up for a 3 year whole house warranty plan. We were promised that if we did not not like the service we could cancel for a full 'pro-rated' refund. Seemed ok. In our second month, we placed a call for our Air Conditioner unit. We had to wait almost a week for a scheduled date/time. We waited that week and then stayed home the entire day and the technician NEVER showed up. We called the company back and their records indicated that he had arrived and performed the service.

Absolutely the worst home warranty company I have ever dealt with. Paying for this policy has been a complete waste of money. They gladly take your monthly payments, but the moment you actually need help, suddenly there are delays, loopholes, excuses, and reasons why they don’t want to cover anything. It feels like their entire business model is built around avoiding claims instead of helping customers. Customer service was beyond frustrating — long waits, poor communication, and nobody seemed willing to provide real answers or solutions.

Love the value. Can’t beat $480 a year! Call them today!

Let’s start by saying I took them on towards the end of last year for peace of mind. We have never had to file a claim until a few days ago when we discovered water coming out from the wall where the tankless water heater is in the garbage. We immediately turned the water off and filed a claim. It took 4 days to revive an email with an assigned company, which I went ahead and called immediately.