Regency Total Warranty Reviews

Run away from this company as fast as you can!!! Had to use them for stove oven. Fan broke. After multiple calls with customer service submitting the same information. The fan in stove oven couldn’t be replaced. They stated they would reimburse us $225.00. After 4 months they have not reimbursed the 225.00. When calling customer service they stated the check was on the way- that was 4 months ago.

Seniors, Don’t enter into a contract with Regency! I had two claims and resulted in me paying an additional 60% out of pocket to pay for the repairs. My microwave was 5 years old and they gave me $99 towards my $427 cost to replace it. My gas valve on furnace needed replacement and the cost of replacing it was $527 and they allowed $175 reimbursement. The check was sent 5 months after the repair was done. I called multiple times asking for expedited payment. Of special interest, Andrew the billing rep stated that I needed to pay my monthly $39 to receive the check. If I canceled, he would stop payment on the $175 check. He speaks to customers in a terse and caustic manner, not very professional! I’m canceling. Seniors, look somewhere else for your home warranty needs!

WARNING!! This is a scam. They will steal your money and then they will gaslight you AND the technicians and tell you both that they never received any of your emails. You will end up paying out of pocket regardless. AVOID THEM AT ALL COSTS. My children were without hot water for over 2 months because they kept pretending they didn't receive our direct emails. We had to take a loan to pay for a hot water heater and then they still are pretending they didn't receive the final invoice that shows paid so they can reimburse us.

2 out of 2 times, they didn’t resolve an issue. My solve was broken and after 2 months, they sent a check for $275 after we paid $1,000 to have it replaced ourselves. Our hot water heater went out in December and 3 months later, they still never fixed it. We paid $1,600 ourselves to replace it. They keep avoiding anything. It’s a scam. They just keep avoiding until you give up and fix the issue yourself.

Fraud company. Never wants to pay claim. Don't waste your money. Better to find someone local.

Biggest Rip Offs. Cancelled Policy, charged $75 Cancellation Fee. Then also took my last month Premium, even after cancelling policy at the First of the Month. They will not address a malfunctioning appliance untill it is completely broke down. Per Customer Service Rep. I wouldn't consider this Company to Protect your Home Appliances.

I had electrical issues and that is when I found out how Regency works, it doesn't. I was made to believe it is a one time cost to show up and fix the problem and everything will be taken care of. Nope, you pay hundreds if not close to a $1000 to get basically a $25 discount for contractor show up fee. The fine print in the policy basically makes a denial for them very easy. You will be paying for the labor of the contractor and most likely the part or parts will not be covered because of, well it's in the fine print of the policy that has plenty denial reasons.

I purchased a warranty plan with Regency Home Warranty in April 2025. The amount was $399. I chose the three-month installment plan, which was $133 for three months for April, May, and June. Someone charged my card in July for another installment and I called in on 7/28/2025 and told the representative to take my card off file. I was told that it was and I would get an email confirmation confirming it, which I never did. I didn’t follow up with it because it stopped.

Alex did a great job asking about my needs and what I needed coverage for.

I am so disappointed in this company, our stove went out worth $700. They say, "Oh we can only give you $275." Now our refrigerator has gone out due to a storm. They didn’t come the first time and now we have to wait another week before a tech comes. We’ve lost all of our food from the freezer and from just the refrigerator and they’re making us wait and wait. I would not renew this policy nor would I suggest anybody else get this policy.

Was very easy to file a claim. I just wish you had an app to also file claims through.

Have a problem? Call in and they need to waste your time to send someone out that needs to see if they can cover your problem. What a bunch of bull! They say they cover a AC. I call as AC down. They don’t know if they cover fixing a AC! I would not waste my money on a company that advertises coverage for AC’s and then has to send someone out to see if they fix AC’s. This will take more days and time without my AC! Can’t add receipt as still waiting for my AC to be fixed. Already know everything is good, but need a cleanout as have it serviced every year.

I purchased 4 warranties and each time it has taken days for return phone calls and no fixing problems. My most recent was on April 2, 2026, when I reported my garbage disposal out of order. On April 8, 2026, I contacted them. Their reply was that they would send me a check for $75, which would pay my technician to replace my old one and to purchase another one. That is ridiculous. REGENCY HOME WARRANTY is the worst company I have ever used. They are located in New York and have to find repair technicians in your area. Some will not even work for them due to not getting paid. Call me before getting screwed by this company. **. They find small print in contract not to have to pay. Please feel free to call me. SAVE YOUR MONEY!!!

I am a customer of Regency Home Warranty. I have rated them very low because I live at **. I filed my first claim on March 13th because my drain is stopped up paid my 60 dollars to the plumbing company as requested. Today is April 8th and we have not heard any concerning follow-up as to when someone will be out to solve the problem. I pay my bill as I'm supposed to, and they are just taking my money. I am now ready to contact my lawyer. Regency was recommended but not handling their obligation. Still waiting to hear from Regency.

This is our 2nd disappointing choice of home warranty company in 2 years. Our current provider is Regency Home Warranty. We'll start with that their monthly/annual plan rates are very reasonable, and their service call out is only $60. Unfortunately, that's where the positive ends and the WTH start. Ice maker, not covered; garage door operation, nope. Only physical operational parts, not controllers or lack of link between controller and door lift. Garbage disposal, never even came out to look. They offered $75 towards a new one. No installation. Save your money.

Horrible customer service had A/C breakdown they had every excuse not to do repair. Made me get all kinds of records only to say it was not in the correct format. Then we got everything they wanted in the format on letter head that they wanted. Then said we only pay $175 dollars your on you own past that. Got the work done after a week without A/C sent them a bill and they said we can only pay $175. I asked for a manager and was told that is a back end service we will have someone call you back in 24/48 hours. I have called 3 times still no manager call back in 2 weeks. Now I am 4 weeks in no money, no call, no support. I would rate a 0 if that was an option. I have had several home warranties with American home shield no problems. Regency has been a nightmare.

Stay away from this company. They will charge you out of pocket for a technician to come out only to wait over a week to find out it’s not covered. Customer service rep will lie to you. If you wait a year you will receive full refund for policy, that’s a lie. You will get 10% of what you paid.

Spoke with Maricel very professional. Seems she gave me all the info I needed to process this claim.

Buyer Beware: Deceptive effective dates and hidden payout caps. I signed up in Dec 2025 with knowledge of 60day waiting period - so my effective start date being Feb 10, 2026. Regency agent over the phone NEVER mentioned after the start date there is an additional 90-day clause (Section 11.17) that limits claims to only $175. Their own sales rep admitted this "waiting period on top of a waiting period" wasn't disclosed to me over the phone. Now it’s March and I am capped for a water leak.

I have had an extremely frustrating experience with this company. If I could give zero stars, I absolutely would. I purchased a home warranty contract that clearly stated any covered appliance issues within the first year would be repaired. When I submitted a claim, I was forced to find my own handyman and pay out of pocket due to the company’s failure to handle the situation. The reimbursement process has been a complete disaster. First, they sent a check in the wrong name—my realtor’s instead of mine. Then, they sent another check with my name misspelled, making it unusable. Now, for the past two months, they claim they are sending new checks, but nothing has shown up at all.

I have had Regency Home Warranty as my home warranty company for one year. I have had 4 claims and only 1 was paid for a small amount of 97 dollars. Each claim they mysteriously found loopholes and language that voided my claim. Their slogan is, "Accidents happen and we have you covered." Bullcrap. I strongly suggest in the most harshest terms to not take out a policy with these folks as they are nothing but con artists. I've with companies for over 50 years and this company is by far the worst company I have ever tried to work with. Do not be foolish and take out a policy with these folks.

Elliott was extremely professional and made the process seamless. Thanks Elliott, I really appreciate you for working with me. I'm looking forward to building a long term relationship with Regency! You are appreciated.

Customer service was excellent. Representative was very helpful explaining everything. Price was affordable and at a rate that i could afford. Just signed up so I haven’t been able to rate any further.

My Agent, Billy, was polite, with detailed answers and a positive attitude! He offered up a great deal that saved me over $350 a year with my previous home warranty company. I look forward to future phone calls regarding policy.

Regency Total Warranty is a great company and they are fast to getting companies out to your home. I would recommend this company to everybody. Great pricing and the prices never went up at any point. Best warranty around!!!

I have not had any issues with the company so far. The customer service representative was very nice. The system was initially down when I called. However when the system came back up they called me back immediately.

Great customer service from Max. Prompt email replies and gave me a senior discount. No hard sell, no pressure. Provided all my options professionally. Very competitive annual rate and service call fee.

Stay far far away from this company. Make sure you tell all your friends and family. There’s nothing but a scam artist. They deny all claims. Look at reviews before you even go with these people and the only good reviews are probably his friends. Andrew was very rude to me after I tried to put a claim in. They deny all claims. I’ve had a lot of warranty companies in my life, and I’ve never dealt with somebody like this, they are a total scam artist.

Very professional and answered any questions I had. He explained all the coverage. Also was also very helpful on letting me know about the discounts that were available to me and explained the multiple year plan.

Stay away from Regency Total Warranty. They don’t fulfill their obligation to cover your appliances when they break. They find a reason to say the mechanical failure is not covered because a gasket is worn.