Regency Total Warranty Reviews
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About Regency Total Warranty
Regency Total Warranty Home Warranty
Coverage Highlights
1. Comprehensive protection for homes' major systems and appliances
2. Financial protection against unexpected failures and repairs
3. 24/7 customer support
Covered Systems and Appliances
1. HVAC (heating, ventilation, and air conditioning)
2. Plumbing
3. Electrical
4. Kitchen appliances (oven, dishwasher, refrigerator)
5. Laundry appliances (washer, dryer)
- Available nationwide
- Two plan options
- Optional add-on coverage
- Some water heater coverage exclusions
Regency Total Warranty Reviews
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- 4,610,071 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Updated review: Feb. 9, 2025
Customer Affairs answered all questions and was very helpful.
Original Review: Feb. 8, 2025
Was doing some shopping around. Narrowed down between this company and AHS. Going with AHS because Alex extension 5004 was rude. Told him I was shopping around for prices still and he hung up on me mid sentence. I’ll pay a little more for good customer service.
Reviewed Feb. 8, 2025
Really impressed with the policy. Paid half what I was paying for with another company last year. Easy payment plan and not a bank buster. The rep was on point with all pertinent information making my decision a no brainer. Locked me in next three years at same cost. Can't be any more happier.

Updated review: Feb. 13, 2025
I am not happy with the communication of this company. It was difficult to get emails from them on conversations that we had. Communication is everything and I was not satisfied with that. We did resolve the issue somewhat. They don’t give you a breakdown of how they decide to credit your account when you request to cancel it. I did receive some of the money back with no breakdown of how they got to the actual amount of refund. Moving forward I hope this company improves on their communication with their customers.
Original Review: Feb. 7, 2025
I put a claim in for service and no one called me back to let me know what is going on. They just sent me an email stating that they received the claim. Every time I call I get the same person Billy on the phone. He is from sales and no matter what extension I press it goes to him. He said when other reps are busy the calls automatically go to him. So if I call for service I get him, if I call for billing I get him, if I call for anything he answers. This company is a SCAM!!!
Reviewed Jan. 29, 2025
Regency Warranty representative was very warm, friendly and accommodating. Very easy to converse with. Made the entire process of purchasing my new home warranty quick and easy. Even saved me some money. Thank you so much, especially for your professionalism. Very appreciated. My family is glad to be aboard! Again, thank you!
Reviewed Jan. 25, 2025
Thank you. The representative was knowledgeable and customer friendly. Based on information provided I would recommend to a friend. I feel comfortable that should problems occur I will be covered. I especially appreciate the fact that the monthly payment amount and the service fee is locked in, and that I do not have to sign a contract.
Reviewed Jan. 24, 2025
I made a call to have my heating system serviced in the morning. Shortly after, I gave the company doing the work a call; they already had all of my details and sent out a technician early the next day. The following morning, the expert came to fix the device. The Regency Total Warranty service has left me feeling really satisfied. They also stay in touch with me to make sure the issue is resolved and offer great assistance.
Reviewed Jan. 24, 2025
I had written down five companies I was going to look into for coverage. Regency was the first company on the internet list and my first call. I liked the ratings and reached Alex **, he's a wonderful Rep. and sold me a 3 1/2 policy. Mr. ** very professional and answered all my questions politely. If the company is anything like Mr. **, then I made the right decision. Lisa
Reviewed Jan. 24, 2025
Elliot who helped me was very kind, considerate and patient. I had to have him call me back a couple of times because I needed to verify with my husband and he was unavailable for a couple of hours. Elliot described everything to me in detail that I could understand. I wish I could deal with people like Elliot every day.
Reviewed Jan. 21, 2025
The bathroom tank's recently installed component was not working properly. That looked like a broken part. When I called Regency Total Warranty, I was told that I would have to submit a new claim. I received a damaged part, and the problem continued, so it seemed wrong. After speaking with customer service, the issue was resolved, a replacement plumber was contacted, and the cost was adjusted. Wonderful experience.
Reviewed Jan. 17, 2025
On Thursday night, I filed a claim for a leaking trash disposal, and the plumber called me the next morning. The plumber said the unit needed to be replaced when he arrived at the property that morning. After the claim was accepted, I had a new garbage disposal installed that afternoon. The procedure was quick and easy, and I only needed to pay the service price as stated.

Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.
We're also glad to hear that the replacement and troubleshooting were completed quickly and to your satisfaction.
We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.
Thank you again for your kind words!
Reviewed Jan. 17, 2025
The Regency Total Warranty customer service was prompt and the technician they appointed had a flexible service time. After several attempts at repair, the serviceman concluded that my garbage disposal needed to be replaced. He finished the replacement and troubleshooting in less than an hour. For contractors, Regency Total Warranty is an excellent choice.

Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.
We're also glad to hear that the replacement and troubleshooting were completed quickly and to your satisfaction.
We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.
Thank you again for your kind words!
Reviewed Jan. 17, 2025
The technician arrived on time, fixed the refrigerator's water filter attachment problem, and was friendly. Additionally, he determined the issue with the microwave and placed the necessary orders. He adopted a kind but businesslike demeanor. My only recommendation is that Abbots, the parts place, and I communicate more. After we played telephone tag, I asked my inquiry, and I got a kind and competent answer.

Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.
We're also glad to hear that the replacement and troubleshooting were completed quickly and to your satisfaction.
We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.
Thank you again for your kind words!
Reviewed Jan. 16, 2025
Excellent customer service was offered by Regency Total Warranty, which quickly resolved problems with damaged or malfunctioning products. The repairman will call you back as soon as possible to set up a time to come out and service the product, and appointments are set up rather promptly. The guy is polite and helpful when he gets at your house. Additionally, they will describe the specific issue with the item or recommend that a replacement be needed.

Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.
We're also glad to hear everything was completed quickly and to your satisfaction.
We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.
Thank you again for your kind words!
Reviewed Jan. 16, 2025
The upstairs toilet was leaking when I arrived home. When I called Regency Total Warranty, I got a prompt response and was given an appointment time. Now that the repair was completed today, everything appears to be in order. I was really pleased with how quickly this was finished and how all of my contacts conducted themselves in a professional and efficient manner. I am grateful that you were able to partially control a disaster.

Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.
We're also glad to hear everything was completed quickly and to your satisfaction.
We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.
Thank you again for your kind words!
Reviewed Jan. 16, 2025
I had to drain water into my furnished basement, so I phoned Home Warranty for assistance. After I cleaned up some of the damage, I applied for refunds, and they helped me pay a portion of two invoices. I appreciated the additional coverage, which I hope to receive this month, even though I still have to pay the $40 monthly fee. The money will be transferred 30 days after approval.
Reviewed Jan. 15, 2025
My heating system began to malfunction, so I contacted a professional to fix it. My technician evaluated my claim and approved my reimbursement after consulting with the Regency Total Warranty approval department. After I sent them an invoice, Regency Total Warranty processed my return without any issues. Thanks, Regency Total Warranty.
Reviewed Jan. 14, 2025
After two attempts, my microhood stopped heating, so I had to have it replaced. The replacement check has been mailed by Regency Total Warranty. I use every chance to thank my loved ones for the exceptional assistance I received from Regency Total Warranty. I am overjoyed and grateful. I have never before had a home warranty. Now that I have waited for what I believe to be the finest, I am content.
Reviewed Jan. 14, 2025
When I submitted my claim for refrigerator and stove repair, the Regency Total Warranty staff was kind and competent. They replied incredibly well and performed the assignment on schedule. As soon as I end the phone, your agent calls to confirm the appointment. The expert arrived at my door the very next day and quickly fixed the refrigerator. I am currently waiting on the stove's damaged burner to be fixed. By Friday, he said, he will probably be back on the stove.

Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with Regency Total Warranty! We're thrilled to hear that our customer service team was prompt and helpful, and that the technician we appointed was flexible and efficient.
We're also glad to hear that the replacement and troubleshooting were completed quickly and to your satisfaction.
We appreciate your endorsement of Regency Total Warranty as an excellent choice for contractors. Your feedback is invaluable to us, and we'll continue to work hard to provide top-notch service to our customers.
Thank you again for your kind words!
Reviewed Jan. 14, 2025
I am very happy with Regency Total Warranty. I have filed two claims with them, one was the garage door opener and it happened overnight. When we open it, it would go up but then it would just come down again. So, they put in the new one and it is working fine. The second requirement was made against my top-floor air conditioner. The contractor had just completed it the previous day. I'm very pleased with everything. Submitting a claim was very easy and the service people have all been very friendly and very cooperative. I have no complaints.
Reviewed Jan. 14, 2025
He was perfect! He fully explained the policy and what is covered. Got me a rate I felt comfortable paying. Allayed my fears about scams and went out of his way to make me feel at ease with the call. Mr. ** was professional, knowledgeable, very helpful, pleasant and patient during our interaction.
Reviewed Jan. 13, 2025
I spoke with Andrew on the phone when signing up and he offered lots of information for me to make an informed decision. I really appreciate that! He offered a discount if paying for the whole year and let me know the difference as I was originally going to do a monthly payment. I went with the yearly, as it was discounted quite a bit.
Reviewed Jan. 13, 2025
My garage door was not working, so I called Regency Total Warranty's customer care to schedule an appointment for Friday morning. The technician was assigned within an hour. It was simple to schedule a technician visit. The spring was replaced. The issue was resolved the next morning. Regency Total Warranty is greatly appreciated.
Reviewed Jan. 13, 2025
The dryer in our house has stopped functioning. When I called Regency Total Warranty, they helped us right away. Our dryer was operational again in an hour after they arranged for a trained technician to come on time. Knowing that I can call Regency Total Warranty to have anything broken around the house addressed helps me sleep better at night.
Reviewed Jan. 12, 2025
A complaint was filed with Regency Total Warranty because the light switches and outlets were not functioning. An electrician was quickly assigned, and he showed there on schedule. He was on time and professional. After looking at the circuit breaker, he found that it was defective and required replacement. After getting in touch with Regency Total Warranty, he promptly obtained authorization, got it updated that same day, and finished the problem-solving process without any issues. The Regency Total Warranty service has satisfied me.
Reviewed Jan. 11, 2025
I would not recommend this company to ANYBODY. Signing up was easy - the agent was nice and friendly. A month later, I needed to file a claim. The agent I spoke with on the phone literally yelled at me when I asked questions about my coverage. When I asked for a supervisor, he said he is one. I asked for another one to call me back and later one did. I was able to file my claim but explained I was really skeptical at this point as I’d never received any confirmation of my policy since signing up, and due to my previous encounter with the agent. I was told in 24 hours I’d be contacted regarding my claim via email. I never was contacted. I decided to cancel because it feels very scammy. I called in to cancel and the agent asked for my policy number - I couldn’t provide it due to never having received any policy docs.
I tried to explain that not having ever gotten policy docs is why I want to cancel and the agent was rude. He said in a very snarky and condescending way “We’re not scamming you out of 42 a month” and when he tried to verify my email, "I said that’s not my email." He asked, “So how did we get this email.” I stated, "It’s off slightly so the rep I signed up with must have entered it in wrong" and he told me “Get off his phone”. I asked for confirmation of refund and cancellation and he said, I’m “thirsty for $42.00”. I have disputed with my bank as I have not received a refund or any docs stating I had a policy or a refund yet.
Reviewed Jan. 10, 2025
I am really pleased with the check that Regency Total Warranty gave me toward a new microwave. When my microwave was declared not repairable by the technician and he informed me and also the warranty providers for the update. Regency Total Warranty is of course, better than all the warranty providers I have used, and I will always recommend them.
Reviewed Jan. 10, 2025
The plates were not being properly cleaned by the dishwasher. At last, we got in touch with Regency Total Warranty. The email including our claim number was sent to us. Early on Monday morning, we got a call from the appliance repair company, and he arrived at the appointed hour. After performing the required investigation and identifying the issue, the repairman was kind and did an excellent job of listening to our worries, resolving them, and offering guidance on how to prevent a recurrence of the same circumstance.
Reviewed Jan. 9, 2025
When my water heater broke down, I contacted Regency Total Warranty. The following morning, they dispatched a technician. When he recognized the unit needed to be replaced, he put in extra effort to restore it that evening. He was extremely competent and knowledgeable. Even though our policy did not cover the replacement, we appreciate the prompt and competent service.
Reviewed Jan. 9, 2025
Our first year was covered by the Regency Total Warranty. Our three requests for toilet and washing machine repairs were promptly attended to. Even though mending our toilet was more expensive than buying a new one, they gave us enough money to pay the purchase of a replacement washing machine. More from Regency Total Warranty would be fantastic.
Reviewed Jan. 9, 2025
Instead of shutting off, the dishwasher continued to run without emptying. I got in touch with Regency Total Warranty, and they quickly put me in touch with a repair provider to fix my problem. A service person called me the following day to schedule an appointment to check my dishwasher. The service technician replaced the dishwasher's electronic computer board the next day and made sure everything was operating as it should. Regency Total Warranty promptly fixed my issue, which pleased me.
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