Regency Total Warranty Reviews

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Edited by: Joanna Broder

About Regency Total Warranty

Regency Total Warranty offers two home warranty plans that cover the repairs and replacements of home systems and appliances. Plans start at $39.99 per month with a discounted rate if you pay upfront for one year. Claims can be filed online or by phone 24/7, with technicians typically dispatched within 48 hours of claim submission. Regency Total Warranty serves all 50 U.S. states.

Pros
  • Available nationwide
  • Two plan options
  • Optional add-on coverage
Cons
  • Some water heater coverage exclusions

Regency Total Warranty Reviews

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    Page 2 Reviews 5 - 35
    Customer ServiceClaims Handling

    Reviewed June 28, 2025

    Even though I informed them on the first phone contact that I had selected a different warranty, I have received far too many calls. I called back and spoke with a manager because the first man who kept calling me was so impolite. I am not even sure if it will stick, but in order to get my name off the calling list, I had to fabricate a crazy claim about why we did not purchase a home. They are terrible and harassing. I would not even consider doing business with this firm if I were still shopping.

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    Response from Regency Total Warranty

    We apologize for the troubling experience you've had. We understand how distressing and intrusive excessive communication and discourteous service can be. It’s imperative to us to respect customer preferences and provide courteous interactions always. Rest assured, we are investigating this matter to ensure your number is properly removed from our lists, and also reevaluate our contact policies to prevent this from happening in the future. If you still face issues, we encourage you to reach out so we can assist you promptly. Thank you for bringing this to our immediate attention; restoring your trust is essential to us.

    Reviewed June 28, 2025

    This is my second claim in a short period of time, and the service is excellent once more! My repair was finished by the afternoon after I contacted in the morning. Awesome! Max, the Regency Total Warranty representative, did not waste any time in starting the claim process and designating the same business that had just fixed my dishwasher the week before. Amazing! The cost of the Regency Total Warranty is excellent! Inexpensive and essential for any homeowner, particularly if their appliances are a few years old.

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    Response from Regency Total Warranty

    Thank you so much for sharing your encouraging experience with Regency Total Warranty! We're delighted to see that the prompt and efficient service you received for your repairs stood out to you once again. It's great to know that Max and our team were able to seamlessly handle your claim process and provide superior service—saving you time by coordinating with a trusted partner for your home. Hearing about your satisfaction and perception of our warranty as an incredibly affordable and essential resource truly warms us. We appreciate your trust in Regency Total Warranty and look forward to serving you smoothly for the years to come.

    Customer ServiceTech

    Reviewed June 28, 2025

    This was my first claim after obtaining the house warranty. I was quite pleased with the entire procedure, from start to finish. Plumbing Service came out the same day and fixed the problem. And Home Warranty customer service ensured that the job was finished. Thank you for completing the repair.

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    Response from Regency Total Warranty

    Thank you so much for sharing your delightful experience! We are thrilled to know that you were satisfied with the quick and efficient service provided by our Plumbing Service team and our customer service team. It's fantastic to hear that your issue was resolved the same day, showcasing our commitment to effective and timely solutions. We're grateful for your trust and warm words and look forward to continuously providing you with excellent service. Please don't hesitate to reach out if you have any future needs or feedback.

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    Reviewed June 26, 2025

    The worst company ever. My pool filter failed because it cracked open. They would not replace it. Normal wear and tear bull when a part fails. I paid for the policy for my pool equipment, the most expensive part of filter system. Go figure. Right there. Totally a rip off.

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    Response from Regency Total Warranty

    Thank you for sharing your review with us. We are truly sorry to hear about your disappointing experience with our warranty coverage for your pool equipment. It sounds incredibly frustrating to not have the issue resolved to your satisfaction after investing in a policy intended for peace of mind. We take such concerns seriously and are committed to finding solutions that meet our customer's needs. Please contact our customer support team at your earliest convenience so we can delve deeper into your situation and address any possible oversights. Your experience is essential to us, and we appreciate the opportunity to make things right.

    Reviewed June 25, 2025

    I called on Sunday. I had previously scheduled an appointment for the contractor to come out on Monday and did not anticipate them to fix the problem at the same time, but they did, and my air conditioner was fixed that day. So the fix took only one day. I had a previous warranty provider, and I promise you that the identical repair would have taken three days and cost me more.

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    Response from Regency Total Warranty

    Thank you for sharing your feedback with us. We’re pleased to learn that our contractor was able to address and fix your air conditioner issue promptly, completing the repair in just one day. We strive to provide efficient and cost-effective solutions for our customers, and it's gratifying to hear we've exceeded the turnaround you experienced with previous providers. Should you need any further assistance, please feel free to reach out.

    Reviewed June 24, 2025

    I have been a Regency Total Warranty member for less than a year, and for the second time, I have had to use this warranty service, and I must say that I was pleased with the response I received for my needs. The technician was very professional and kept me updated on when my components will arrive. I am really satisfied with my home warranty. I highly encourage that anyone purchase this home warranty.

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    Response from Regency Total Warranty

    Thank you for sharing your positive experience with Regency Total Warranty! We're thrilled to hear that our service and professional technicians have met and even exceeded your expectations. It's wonderful to know you've been so satisfied and would recommend our program to others. Your satisfaction and trust motivate us to continue providing outstanding service. If you ever need further assistance, don't hesitate to contact us. We're always here to help!

    Price

    Reviewed June 22, 2025

    Initially, I had three appliances that need repair within a week. Regency Total Warranty sent me three separate referrals, which was quite inefficient. I called them and asked if I could just have one of them come out because we had worked with him before. They agreed, and it made my life significantly better. I just paid a one-time price rather than three times because only one worker came out to service me. It was practical, efficient, and they collaborated with me.

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    Response from Regency Total Warranty

    Thank you for sharing your experience with us! We're thrilled to hear that our team at Regency Total Warranty could accommodate your need for efficiency while minimizing costs. It’s wonderful to know that our flexibility made your situation significantly better. We aim to always provide practical and effective solutions for our customers. If there’s anything else we can do to further enhance your experience, please don’t hesitate to let us know. We appreciate your feedback and are delighted to have contributed to your convenience and satisfaction. Welcome to our community!

    Tech

    Reviewed June 22, 2025

    We were not feeling the cooling from the unit, and it was quite hot. The young contractor had a good deal of information. To find out what he need, he got in touch with Regency Total Warranty. He needed to add extra Freon. The air conditioner has been operating smoothly ever since the repair. I was happy about everything that happened.

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    Response from Regency Total Warranty

    Thank you for your wonderful feedback! We're thrilled to hear that the issue with your air conditioner was resolved smoothly and that you were satisfied with the young contractor's skill and information. It’s great to know the air conditioner is now working perfectly. If you ever need further assistance or have any questions, don’t hesitate to reach out. We appreciate your trust in Regency Total Warranty!

    Customer ServiceTech

    Reviewed June 22, 2025

    When an appliance you use frequently breaks down, it's never fun. When our washing machine stopped working, we called our Regency Total Warranty company and submitted a service request. They were very helpful in setting up a service appointment for us as soon as possible and even assisted me in making the call. Well, after the service person came over, he determined it was not worth repair. Regency contacted and said they would send us a check so we could apply for a new washer. You can be sure that I will recommend Regency Total Warranty to my clients because you have a very happy customer who is also a Realtor. Many thanks!

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    Response from Regency Total Warranty

    Thank you for sharing your fantastic experience with Regency Total Warranty! We're delighted to hear that our team was efficient in handling your situation, from setting up the initial service appointment to deciding the best course of action for your washing machine. Your kind words truly motivate us, and we're thrilled to have a satisfied customer ready to recommend our services. We appreciate your trust and confidence, especially as a Realtor excited to share your positive experience. Should you need further assistance or have any more feedback, we're always here to help. Thank you for choosing and supporting us!

    Claims HandlingCoverage

    Reviewed June 22, 2025

    This coverage was amazing. I put the plumbing claim in around midnight and, even though I am sure this is an exceptional case, I had my issue fixed within 48 hours. I am truly impressed by the professional claim handling.

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    Response from Regency Total Warranty

    We're absolutely delighted to hear about your exceptional experience! It's great to know that the plumbing claim was handled promptly and professionally, exceeding your expectations with a resolution within 48 hours. We strive to deliver service that addresses issues swiftly, and your feedback only adds to our drive to serve you better. If there's anything else we can assist you with in the future, feel free to reach out. Thank you for sharing your story and for choosing us!

    Customer Service

    Reviewed June 22, 2025

    My neighbor informed me that there had been a significant power outage in the neighborhood when I got home. It destroyed my refrigerator and air conditioner, leaving me trapped in a boiling house with rotting food. Unsure of what to do, I contacted the Regency Total Warranty helpline in a panic. The dispatcher took down all of my information and stated, "No worries." I received confirmation of who will be coming to fix it and when within ten minutes of the call. The greatest customer service ever.

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    Response from Regency Total Warranty

    Thank you for sharing your story with us. We're sincerely sorry for the stress the power outage caused and the impact on your fridge and air conditioner. It's comforting to hear that our helpline was able to respond rapidly and supportively in assisting you during such a challenging situation. We are proud of our team for ensuring efficient and compassionate service. Should you need any future assistance, feel free to reach out. Thank you for your patience and your kind words about our customer service. We're here to help whenever you need us.

    Customer ServiceTech

    Reviewed June 22, 2025

    This is a great service company, and my warranty has made me less worried about repairs. The contractor was helpful in many ways, and when my washing machine malfunctioned, he was on call with me to get a phone report and then called back with a good time. When he arrived, he was patient and did his job while outlining everything that was done.

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    Response from Regency Total Warranty

    Thank you for sharing your wonderful experience with us. We're delighted to know that our warranty brought you peace of mind and that our contractor was helpful throughout your repair process. It's fantastic to hear that the contractor not only provided timely assistance but also took the time to explain everything clearly during the service. We're here to continue supporting you, so don't hesitate to reach out anytime you need further assistance.

    Claims HandlingCoverage

    Reviewed June 21, 2025

    We have made 2 claims. 1 claim our stove went out. Tech said we needed a new stove because of time they would only cover $150 we never got, 2 claim our ac quit blowing cold air, with our policy they were to cover Freon but denied the claim because tech said it had a leak. They find a way not to pay. Save your money and place it in an account to pay tech yourself money ahead. Will never ever get a home warranty ever again.

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    Response from Regency Total Warranty

    Thank you for sharing your experience with us. We sincerely apologize for any frustration you've encountered with your claims. It’s concerning that the issues with your stove and AC did not meet your expectations for coverage. Our commitment is to provide clear and understandable guidance for claims. We truly regret if we fell short in this instance. Please reach out to our support team to review both claims extensively and to ensure any unresolved amounts are discussed comprehensively. Your satisfaction is important to us, and we are eager to address your concerns and restore your confidence in our services. Thank you for your patience and feedback.

    Claims HandlingPunctuality & Speed

    Reviewed June 21, 2025

    Over the summer, I filed a claim for my pool pump, which was not working. A person from Regency Total Warranty had a contractor approach me to schedule an appointment. My pool pump was repaired within three days. The overall service was professional and timely.

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    Response from Regency Total Warranty

    Thank you for taking the time to share your experience with Regency Total Warranty! We're thrilled to know that your pool pump claim was processed promptly and professionally, allowing you to receive quick repairs. Providing timely and effective service is always our goal. We're delighted that our team was able to assist you successfully. If you ever have any more creases later, know that we're here for you. Thank you for your trust and positive feedback!

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    Verified purchase

    Reviewed June 21, 2025

    New home owner and wanted the security of having a plan to cover appliances, heating etc. Read up on the plans in our area and Regency had the total coverage we needed when buying a home from previous owners.

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    Response from Regency Total Warranty

    Thank you for sharing your experience with us! It's wonderful to hear that Regency has met your needs as a homeowner with the total coverage all in place during your property's transition. We are pleased to be a reliable partner in providing security for your home. If you ever have questions or need assistance in the future, feel free to reach out. Welcome, and thank you for trusting Regency for your home's protection!

    Customer Service

    Reviewed June 19, 2025

    I was in the market looking for a new home warranty plan and was referred to Regency Total Warranty by a friend. I called the number and was very fortunate to speak with Mr. **. He was very easy to speak with and not only was he very professional, he made the conversation interesting and pretty much had me sold within a matter of minutes. It's very comforting dealing with someone like him after going thru a couple of other companies that didn't make me feel special as a consumer.

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    Response from Regency Total Warranty

    Thank you for taking the time to share your glowing review with us! We're thrilled to hear that your experience with Mr. ** was so positive and that his professionalism and engaging nature stood out to you. It’s truly gratifying to learn that our team member was able to provide a comfort level that made registering for a home warranty such a pleasant and reassuring experience. Your nod to feeling appreciated sets the standard we strive for every day. Should you have any questions/comments down the road, we'd be keen to assist. Thank you once again for choosing us!

    Reviewed June 19, 2025

    I was not ready to buy, but after hearing about all of the benefits I would receive from my coverage, I decided to buy it. Look, I got a terrific deal, and I cannot deny the reductions that I was promised.

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    Response from Regency Total Warranty

    Thank you for sharing your experience with us! We are thrilled to hear how the highlighted benefits and incredible deal influenced your decision to purchase coverage. It’s wonderful knowing that you've seen firsthand the attractive reductions promised to you. If you have any further feedback or require assistance, do not hesitate to reach out. We appreciate your trust in us and look forward to continuing to serve you!

    Customer ServiceTech

    Reviewed June 18, 2025

    I like to give companies a second chance since we all make mistakes, but my mistake was not doing enough research on this company. Once I reached out three times for supervisor and was told they'd call but never did. I realized finding a corporate office or any owner information is next to impossible. We had a plumbing problem after business hours and was told they were unable to get a plumber for us until the next day but we had no bathroom use, so the CS rep with Regency stated that if we could find a plumber we could submit the invoice to them but when we sent Roto Rooters invoice they rejected it. They said we should've gotten approval first and I told them we did and to listen to the call log (as I'm sure they record them) but to no reveal. So disappointed with them and now hoping BBB or court can assist us.

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    Response from Regency Total Warranty

    Thank you for bringing this situation to our attention, and we genuinely apologize for the difficulties you encountered. We understand how upsetting it must be not to receive the prompt response and support you rightfully expected, particularly during an urgent situation. We are also sorry for any confusion regarding invoice approval. Please contact our customer service team at your earliest convenience so we can review the call logs and address any discrepancies. Handling and learning from feedback like yours is crucial for improving our service and preventing repeat experiences. We value your patience and willingness to communicate, in order to find a resolutive way forward.

    Customer ServiceCoverageTech

    Reviewed June 18, 2025

    I signed up with Regency Total Warranty expecting peace of mind, but what I received was tension and disappointment. When my refrigerator stopped working, they sent out a technician who barely looked at it. After waiting several days with zero communication, I was finally told the issue wasn’t covered. There is no meaningful explanation, just plain denial.

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    Response from Regency Total Warranty

    Thank you for sharing your experience with Regency Total Warranty. We sincerely apologize for the tension and disappointment you faced with your claim, particularly regarding the refrigerator issue. We regret that the communication and service did not meet your expectations, which is not the standard we strive for. Prompt and transparent claim resolutions are a priority, and it’s clear that wasn't your experience. We value your feedback as it helps us take necessary actions and improve our service operations. If you would like to discuss your experience further or seek additional assistance, please reach out to our customer service team. We're committed to resolving your concern and earning back your trust.

    Reviewed June 17, 2025

    I’ve been with Regency for about two months now and filed one claim for a plumbing issue. Something was clogged in between the pipes to the outside. It took them a while to figure it out and get it all done, but they did a great job. I would recommend them to anybody. They were helpful all the way around and professional.

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    Response from Regency Total Warranty

    Thank you for sharing your wonderful experience with us! We're thrilled to hear that you found our team professional and helpful throughout your plumbing claim. It’s fantastic that you feel confident in recommending Regency after your positive interaction. Please know we're here to help whenever you need us. We appreciate your trust and look forward to serving you continuously!

    Customer ServiceClaims Handling

    Reviewed June 17, 2025

    We called them for an issue with our fridge. They sent a tech out who diagnosed that could not be fixed. Our fridge was dripping and leaking onto the wood floor so we didn’t want to wait very long. We waited until we got the official email from them that the claim had been not closed, but moved on. The next morning we got a call from them and the rep Alex told us that a replacement has been approved and we were allowed to get a new fridge. We got a replacement payment check from them after 40 days.

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    Response from Regency Total Warranty

    We understand the need for a swift resolution during such stressful situations, and we're sorry to hear about the inconvenience with your fridge. It's concerning that the initial communication about the status and replacement approval took some time, but we are glad to know a payment for a replacement was eventually managed. Please feel free to reach out if there's anything further we can assist you with—your satisfaction is important to us, and we are here to help.

    Customer ServiceClaims HandlingTech

    Reviewed June 17, 2025

    The rep I spoke with was very clear and I understood everything he was talking about. I was told to wait for a call from the plumber for a garbage disposal claim. It took a day to get the plumbing contractor and when he arrived he told us the garbage disposal was jammed. He tried to unjam it but no use so he replaced it with the same model. I am pleased with them and love having a warranty company who are just a phone call away.

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    Response from Regency Total Warranty

    Thank you for sharing your wonderful experience! We're thrilled to learn that our representative provided clear communication and prompt service regarding your garbage disposal claim. It's great to hear that the plumbing contractor swiftly addressed the issue by replacing the unit with the same model. Knowing that you are pleased and find comfort in the quick phone accessibility to our team is rewarding. If you ever need further assistance, we're just a call away. Thank you for choosing us to handle your home warranty needs!

    Customer ServiceSales & Marketing

    Reviewed June 17, 2025

    I signed up with Regency Total Warranty because I was concerned about having to replace my central air conditioner in the middle of summer. My old air conditioning unit died this week, so I phoned my house warranty. They called upon a service expert, who found a leak in a coil. The part was not in stock and getting one would take ten days. Regency Total Warranty opted to accept the repair with a 10-day wait. They did not do what their advertisements suggested, they chose the cheapest option. Just be aware that if you call them about A/C difficulties, Regency Total Warranty will go into defense mode and screw you to the wall. I would also like to inform you that their dispute resolution specialist kept me on hold for 30 minutes, hoping I would hang up. I didn't, and he was completely useless. Save your money, do not give it to Regency Total Warranty.

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    Response from Regency Total Warranty

    Thank you for bringing this to our attention. We are sincerely sorry to hear about your recent experience with your air conditioner repair and the challenges you faced with our service this had led to unjust frustration. We strive to provide prompt and fair resolutions, and it seems we have not met your expectations this time. The issues you mentioned regarding delays and support's limited assistance are not what we endeavor to offer our customers, and for this discontinuity, we truly apologize. Please contact our support team at your earliest convenience so we can address the situation and work towards a more satisfactory resolution for you alongside reaching clear cut communication systems henceforth. Your feedback is crucial for improving our services, and we hope to restore your confidence in us.

    Claims HandlingPunctuality & Speed

    Reviewed June 17, 2025

    My refrigerator recently broke down unexpectedly. I filed a claim and within 48 hours a technician was sent to resolve the problem. The whole process was quick and handled efficiently without any issues.

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    Response from Regency Total Warranty

    Thank you for sharing your positive experience with us. We're thrilled to hear that your refrigerator repair was handled efficiently and disruption was minimized. Our team endeavors to provide swift and hassle-free solutions for all our customers. Should you need any further assistance, please don't hesitate to reach out.

    Reviewed June 16, 2025

    I had a new thermostat installed and I wanted Regency to come out and ensure that everything was working properly. The contractor was excellent, and everything checked out perfectly. They have always been incredibly responsive when I call them. I will continue to use them and I will inform my daughter about the same issue when her brand-new home warranty expires.

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    Response from Regency Total Warranty

    Thank you for sharing your experience with us! It’s fantastic to hear that our team provided responsive and excellent service in inspecting your new thermostat installation. We are thrilled to be your trusted provider and appreciate your kind words about letting your daughter know about us. We're dedicated to providing top-notch service consistently, and your feedback means the world to us. If you have any more inquiries, don't hesitate to reach out—we're here to help!

    Claims HandlingTech

    Reviewed June 16, 2025

    I have used them twice since taking out my policy and both times I was told that they could not find technicians for me. The first time was my garage door and we had to wait days before they found me someone. This time it was a clog in my sewer line and immediately after filing the claim I again was told they could not find a technician. I am very disappointed with Regency Total Warranty.

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    Response from Regency Total Warranty

    Thank you for sharing your experience. We deeply apologize for the inconvenience you faced with securing timely assistance for your service requests. It's concerning to hear about these delays, and your disappointment is understandable. Please know that finding quality technicians swiftly is a priority for us, and we're taking your feedback seriously to prevent this from happening in the future. If you haven’t yet connected with our customer service team for further assistance, we encourage you to reach out, as we are keen to ensure your issues are addressed promptly and appropriately. Thank you again for bringing this to our attention. Your feedback is instrumental in our efforts to improve.

    Customer Service

    Reviewed June 16, 2025

    I had many questions the day I was looking in to purchasing my policy and each time I called their customer support they were incredible. Helped me through the purchase process and explained and answered every question I had.

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    Response from Regency Total Warranty

    Thank you for sharing your fantastic experience with our customer support team! We're delighted to hear that they exceeded your expectations by answering all your questions and assisting you effectively throughout the process of purchasing your policy. It's always our goal to make acquisitions as smooth and knowledgeable as possible for you. If there's anything else you need or any feedback you'd like to share in the future, please don't hesitate to reach out. We're here to help and always appreciate your input!

    Customer ServicePunctuality & Speed

    Reviewed June 16, 2025

    When Alex called, my service experience completely changed after I had already struck a brick wall because there was no one there to complete the task. He took customer satisfaction to a new level for me. One day later, everything was entirely mended. Alex was extremely timely, pleasant, and concerned about my needs. Thanks, Alex. You make Regency Total Warranty shine.

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    Response from Regency Total Warranty

    Thank you for sharing your delightful experience with us! We're overjoyed to hear about the exceptional service provided by Alex from our team at Regency Total Warranty. His commitment to customer satisfaction is indeed exemplary and we're thrilled to know he was able to swiftly resolve your service challenge to your full satisfaction. Your kind words emphasize the importance we place on caring for our customers. We very much appreciate your feedback and look forward to serving you in the future. Should you need any assistance or have further feedback, don't hesitate to reach out.

    Price

    Reviewed June 15, 2025

    I have left AHS because their plans aren't as equally to value. I am a new customer and I found Regency Total Warranty home protection plan good price for a great value. Best plan that I have ever found. I would recommend them my friends and family. Good deal all around.

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    Response from Regency Total Warranty

    Thank you for choosing Regency Total Warranty! We're delighted to hear that our plan stands out as the best value for you. Knowing you'd recommend us to your friends and family truly warms our hearts, and we promise to continue providing exceptional service and great deals. Should you ever need assistance, feel free to reach out. Welcome to our community!

    CoverageRefunds & Payouts

    Reviewed June 15, 2025

    Even worse, the salesperson told me that major appliances like my refrigerator were covered, but when it came time to use the service, I discovered all these exceptions hidden in the fine print, and I had to pay out of pocket to have my refrigerator fixed, while Regency Total Warranty dismissed it. They are quick to take your money but vanish when you need them.

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    Response from Regency Total Warranty

    We apologize for the disappointment and inconvenience you've experienced with your coverage. It is concerning to hear about the misunderstandings regarding your refrigerator repair claim and we sincerely regret not meeting your expectations. We aim to provide reliable service, and we would appreciate the chance to resolve this for you. To better understand and address your issue, please reach out to our support team. We're here to assist you further and ensure your experiences align with our commitment to customer care. Thank you for bringing this matter to our attention, and we appreciate your feedback.

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    Regency Total Warranty Company Information

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    Regency Total Warranty
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    United States
    Website:
    regencytotalwarranty.com

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