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RainSoft Water Treatment Systems Reviews

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About RainSoft Water Treatment Systems

RainSoft manufacturers and sells water conditioning and water filtration systems for residential customers. A water expert can visit your home for a free water analysis. RainSoft offers solutions for whole-home hard water conditioning to improve bathing, washing dishes and doing laundry. The company also focuses on drinking water solutions to improve water taste and clarity.

Visit www.rainsoft.com
Pros
  • Referral program
  • Limited lifetime warranty
  • Free in-home water analysis
  • Energy-efficient options
Cons
  • No salt-free softeners
  • Pricing not available online

RainSoft Water Treatment Systems Reviews

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    How do I know I can trust these reviews about RainSoft - a Pentair Company?
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    Page 9 Reviews 975 - 1125
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 2, 2023

    The reps told us about the RainSoft system. They said they had a water cleaning system, softening, and it cleaned out certain things in the water. We liked what I heard, so we told them to move forward with putting one in. They came very fast. Once they got it in, they put it in the garage. They moved some pipes up to the ceiling then over to where the laundry room was. They brought the water line to where the washer drains out. We didn't like the pipe that they brought down from the wall because it was visible. I noticed that late at night, it would start making a lot of noise. Apparently, it's cleaning itself out. It goes on for about an hour, and that's wasting a lot of water there. They're supposed to come back. They're going to talk to us about how the system is working. The company provides different soaps so you don't have to buy detergent. You don't have to buy dishwashing or a hand soap for the bathroom.

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    Staff

    Reviewed Feb. 2, 2023

    The reps were amazing. They weren't pushy. The installation was easy. They took an hour and a half to install it. My skin used to be super dry. It's still dry, but not as dry. I still use filtered water because I still don't like the taste of the RainSoft water, but all my filters last longer. My uncles were here and they can tell the difference in the water quality. I told my mom to get a RainSoft system. I recommend them to anybody that wants or going to get one.

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    CoverageTechSales & MarketingPriceStaff

    Reviewed Feb. 1, 2023

    A RainSoft salesperson did a demonstration and my wife loved it. During the installation, an accident caused a leak in my office ceiling. But they repaired it. Everything is fine. No charge at all. My wife loves the taste of the water and the way it feels on the skin.

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    Verified purchase
    TechTimelinessHonesty & Transparency

    Reviewed Jan. 31, 2023

    When Josh with Rainsoft came out with his presentation and his honesty, Rainsoft was a system that we decided to go with. The system that we ended up getting isn't a salt system, but it's cleaned by salt. It was installed the very next day. They didn't place it where we wanted it at. They had it in the middle of the garage. Towards the garage door, there's a cubby-hole. People that I know that have a salt system have it placed in that cubby-hole and it takes up less of the garage. It was an issue as far as my wife getting in and out of her car. They came back out after I mentioned it to the salesman that we weren't happy with the install. But it was professionally done. It looked good and clean. I appreciate them coming back out and doing the adjustment.

    I had the quality control guy come out and he explained something to us that wasn't explained. He told us to let the tank run low on the salt because there is water and it can't cake up, to make sure that it's not creating a crust. We add a little bit of salt. It uses about 2-pound of salt when it flushes the system. It's minimal. The system achieved the outcome of the water that we're gonna get at the house that we were looking for. My wife feels her hair has gotten a lot healthier. She's happier with her skin.

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    Verified purchase

    Reviewed Jan. 31, 2023

    I couldn't be more pleased with RainSoft. I want to have it attached to my refrigerator, however I need to get someone to pull a corner cabinet out 'cause the little guy told me he can't do that. He can drill through the others to get it to the fridge. I'm still looking for somebody that can do that for me.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2023

    RainSoft's reps were good and since we got the system, my son's skin got better. He had a rash before and now it's kind of gone. We also like the water quality and the system is pretty good.

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    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed Jan. 28, 2023

    I got a flyer in the mail that was very misleading. It implies that you have a parcel that you haven't picked up. You call the number, and it turns out it's RainSoft. But the rep was great. He was there for a couple of hours, tested everything and showed me the difference between the water I had and if I had the RainSoft system. The installation was good too. The guy showed up on time and had everything ready to go. He walked me through some of the basics, like safety on, off, and how it worked. Everything's been great with RainSoft. I'm glad that I did it. You can tell a difference in the water. It tastes better and the showers are better on your skin. I also enjoy not having to use laundry detergent because I had that additional ozone thing added in.

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceOnline & AppMaintenanceStaff

    Reviewed Jan. 26, 2023

    I got online and found the manual. And I couldn't figure out how to get the system to work, so I called a dealer. The guy that had sold it to my boyfriend had died. The dealer that I could find is an hour and a half away. My boyfriend drove all the way out here, and he looked at it. He was under the impression it had a lifetime warranty, which the tank did. But the motor only had a five-year. He said, "I can try to take this back and fix it. But they don't make the parts anymore, so I may not be able to." So, I asked him what it would cost to switch it out with a new one, and I got an upgrade. Super excited about it.

    The installer was great. He doesn't normally make calls, but they were shorthanded. So, he came out for the first time. He came back and installed the system. He was awesome. He said next year, the first maintenance visit is free. And they should come out and look at it once a year. My salt is not gonna last a year. But I have the app on my phone. It alarms if it needs salt. It's nice. And it tells me how much water. We're gonna build a house if the market ever gets nice again. I asked the installer if we can take the system with us. He said, "Yup, just call us up."

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    Verified purchase
    Staff

    Reviewed Jan. 26, 2023

    Some of the things we thought were going to take place as far as getting the water cleaned up in the showerheads hasn't come completely off. But for the most part, we like it. The RainSoft system has been good. Also, their reps were very professional.

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    Verified purchase
    TechPriceBillingHonesty & Transparency

    Reviewed Jan. 26, 2023

    RainSoft was doing a little demonstration in Home Depot and it was a giveaway. We signed up and they came over. We weren't expecting to buy because we thought it would be very expensive. But after seeing it and how it works and then hearing about the payment plans, we decided that we would like to do that. We really like it a lot and it's been working great. Everything has been a smooth process. The company itself has been really good too. They were very honest and they seemed fair. Everything that they said that the system would do, we've seen for ourselves and we're very happy. Now, our skin and our hair are so much softer.

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    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Jan. 26, 2023

    We got the drinkable water filtration system, filtration for the house, and the air flow. For the air flow, if there's cooking, it will clean your air for any kind of odor. But we didn't see much of a difference. The last time the tech came in, he explained that we have to run the system optimally for 55 minutes. But the drinkable water and the rest of the household is amazing. We saw a huge difference.

    When we spoke to the person who came initially, we said, "We're ready to pay upfront. Can you give some discounts?"" He said that was not feasible. Rainsoft should think about it. If a customer is willing to buy the product out, instead of the monthly installment plan, there should be an option of buying it out and get discounts since they're paying lump sum. We were trying to go for the best price possible but we didn't see there was room of negotiations at all, even as a monthly plan. The only thing that we were told was we would get a six-year supply of products.

    My brother-in-law took the same offers as we did. When they were using the products, it worked perfectly for them. But when we used it, it worked badly. We tried using it five times to make sure we were using it properly. We used the instruction provided in the bottle then we used the instruction provided by the dishwasher. It seems that the detergent didn't work well and both leaving a lot of residue from old stains which we would have seen with the dish pods. Another thing is when Rainsoft is giving out the products, an extra storable container would be better.

    The guy who came to sell the product was phenomenal. He was very informative and helped us with his information. But Rainsoft was pestering him to get our contract, to confirm the address given was correct. We were being called on so many times then he ended up coming abruptly without giving a heads-up. I understand because he's a sales guy and he was trying to close the contracts. But Rainsoft needs to set up a system that will ask, "Is this your confirmed address," and we can just accept it. They're asking for confidential information which I don't know if I'm comfortable sharing with an unknown company that I'm not much aware of. Some people will give it upfront, whereas others will not. There was another technician who was scheduled to visit. But because of that aftereffect, it caused my husband to be upset. He shut the phone down. I gave him a call back and asked him to schedule the meeting.

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    Verified purchase
    Tech

    Reviewed Jan. 26, 2023

    Installation was seamless. Rainsoft came over and had it all done in one afternoon. We're happy with the system so far. It's been good. Before having the system, our water's not been high quality for a long time with a strong chlorine smell lots of times and colors in the water.

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    Verified purchase
    TechStaff

    Reviewed Jan. 25, 2023

    I drink a lot of bottled water and I wanted to limit that. Someone from RainSoft came out here on time and helped me out. They got things going. The guy who did the demo was very professional and that was what changed it for me. They looked at my water and they even did the bottled water. The bottled water I was using was bad. I had the RainSoft system attached to my sink. Now, I don't drink bottled water. I drink from the system I have and there is not much difference. Buy RainSoft.

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    Verified purchase
    Billing

    Reviewed Jan. 25, 2023

    I had a lot of problems with the pressure of the water at first. It's starting to get better but I have a lot of problems getting someone to come out to look at that. But the water is softer and I see less black soot, which I used to see a lot of around my toilet and sink faucets. I have recommended RainSoft to my godmother. I just would not recommend using their financing because it hit my credit really bad. It posts as if it's a credit card and has a high usage and it was a high utilization which dropped my credit score 87 points.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Jan. 25, 2023

    The installer of our RainSoft came out and knocked it out really quickly. Since having the system, the water tastes better. Everything seemed good. He also left this little box for me. It was a starter kit with laundry soap. But then he said, "In a couple of days, you'll get an email. You can start ordering stuff. You have so many days or years to use them all."

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    Verified purchase
    TechSales & MarketingPricePunctuality & SpeedStaffTimeliness

    Reviewed Jan. 25, 2023

    The sales rep came over, did a demonstration, and I signed some paperwork, then next day, they came out and installed the system. The guy was early, which was very nice because I was rushing for work and it only took him an hour and a half to get it installed. It's a good machine, and it goes through salt a lot slower than they said it would. The cost is definitely worth it. I'm paying 140 months on it, but subtract the cost of the water bottles and the soap that I was buying, I'm saving on it. We can drink the water from our tap, and we're also using a lot less soap. They had a deal with free soap for five years, which is gonna be saving me a bunch as well. Overall, RainSoft was good all around, and I recommended it to all my neighbors.

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    Verified purchase

    Reviewed Jan. 24, 2023

    The water tastes much better since the RainSoft system was installed and it feels a little softer. Working with them has made me feel more secure about the water we’re drinking.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 24, 2023

    The RainSoft rep was good and professional. I was satisfied with his job. The rep told me why I should upgrade to a bigger system since I have the RainSoft in my down unit and it is too small for the number of people in the house. So far, so good. This one, the requirement is less than once a year I get to change the salt. It's more technical. But at least I can control it from my phone. I know what is going on downstairs and I don't have to go downstairs every time to check it. Their customer service is also top-notch. Anytime I have an issue with RainSoft and I call, they'll definitely book me a technician. I also had issues that were dealt with right away.

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    Verified purchase

    Reviewed Jan. 24, 2023

    I had a very pleasant experience with RainSoft. The installation went smooth. Since having the system, the water tastes better. My skin is also softer. Have to use less soap. I'm very happy with it.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 18, 2023

    RainSoft salespeople came by the house and I ended up buying the water softener and the one underneath the sink for the water tap. The installer was good. With this system, I have to make sure that I have my pellets in there. I thoroughly just check it once in a while. So far, I've only added a 40-pound bag once. I purchase that at Lowe's.

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    Verified purchase

    Reviewed Jan. 11, 2023

    The products that I received with the RainSoft system are very good. The water tastes so much better now. They took the chlorine out. My clothes are also coming cleaner. I'm not so sure it's a good thing for my hair. Sometimes it's so soft that it doesn't wanna hold a curl. But it's definitely an improvement over what I had.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Jan. 11, 2023

    The sales rep was excellent, and the people who came to test our water were good too. We went with the reverse osmosis system, the main house one, and the installers were excellent as well.

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    Verified purchase
    PriceStaff

    Reviewed Jan. 11, 2023

    Our neighbors had done RainSoft and raved about it so we we tried it. Our rep was pretty knowledgeable and very friendly. The installers were good too. Now, our water is soft, especially with the shower. It is very soothing on the skin and you feel clean when you come out. We also have the reverse osmosis system. RainSoft is worth it and I really love it. I wish we had done it much earlier in our lives.

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    Verified purchase

    Reviewed Jan. 10, 2023

    We got a water softener from RainSoft, and the water’s not as hard. The feel is softer. We didn't have a problem with smell. The taste is about the same. The water was good as far as taste goes before, so that wasn't really a problem. RainSoft is a good system.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 10, 2023

    I was looking for products that would filter the tap water and ended up with RainSoft. There was a visit to the house and the reps did a test of the water. They gave the results then they gave options on what I can do. I had the system installed and that was pretty smooth. I've had the system for about four months now. The quality is actually good. The system does what it's intended to and I don't have to bother about it. The filter lasts from two to three years and I don't have to do anything on a monthly basis. So far, contacts have been for them to come and do a 30-day inspection after the installation. All in all, the whole process was smooth. They did what they intended to do and they had told me that they would do. I commend them for their whole installation process and how they had good customer service, both by the sales person as well as the folks who installed the system.

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    Verified purchase
    Sales & MarketingRefunds & PayoutsStaff

    Reviewed Jan. 10, 2023

    The sales rep was a very good guy. He showed me, from top to bottom, the experiment with the water. It showed me how the system would pay for itself. Having the RainSoft system, I'd seen how much cleaner the water is. Also, I appreciate the little necessities that came with it like the lotions and soaps. I would highly recommend RainSoft.

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    Verified purchase
    Staff

    Reviewed Jan. 10, 2023

    I needed a filter because the water line in the toilet and the bathtub were yellowish in color. I got the RainSoft water softener and now, it's better to take a shower. The water seems cleaner. I noticed I don't have to clean the shower as much as well. I also use the water to make coffee and tea and they taste better. It also helps even with the ice maker of the refrigerator. For upkeeping, it's just a matter of putting salt in the water softener then reprogramming the machine. It's not that hard. Try to get RainSoft. It helps out.

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    Verified purchase

    Reviewed Jan. 10, 2023

    We got a RainSoft system that filters the whole house. It cleans itself in the middle of the night. We also have the reverse osmosis in the kitchen. I was worried about how weird the water was gonna taste. After a couple of days, we were like, "How were we drinking that other stuff?" I have some underlying health issues and I told my husband I felt sick all the time. Once our water was better, we were not feeling sick all the time anymore.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffTimeliness

    Reviewed Jan. 10, 2023

    RainSoft called and we scheduled an appointment. My experience has been a delightful one. I appreciated the gentleman who came in. His name is Frederick. He has been doing this type of work for a number of years so he was well-versed. He took his time going through the demonstration that they do to sell their pitch, which was phenomenal, and it had me sold from that time. Any time I needed him, he was very responsive. He shared with me that if at any given time I had any questions, whether it was beyond his control or not, he can push me in the right direction or connect me with someone who could be of assistance.

    The installation team was a different story. They were a little tied up with one job. They didn't come on the day that they were supposed to come. They ended up coming extremely late in the evening so that they could drop off their supplies and come back the next day. They came back the next day. Frederick ended up coming a little bit later. He and I were able to schedule some time. He walked me through what needed to happen, what I needed to get, and when. The only concern that I have is I was supposed to receive some empty containers but didn’t get those. I reached back out to Frederick and he told me I have to call the company to let them know and they'll send it to me.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 16, 2022

    The rep was great and it went very smoothly with the installation team. Everything was very quick. They cleaned everything and made the overall experience good. Since the installation, I have better and cleaner water.

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    Verified purchase
    PricePunctuality & Speed

    Reviewed Dec. 15, 2022

    The installation was quick. The system is a little pricey but it works well so far. The water seems a lot softer.

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    Verified purchase
    Sales & MarketingMaintenanceStaff

    Reviewed Dec. 14, 2022

    RainSoft was a good deal, especially the fact that if we ever moved, the whole system will get moved with us. Most people don't do that. And our water hardness was at a 9. So it was up there and we really needed to get it filtered. And now our water is softened. The sales rep was down to earth and informative. He got us set up to get a free box of a bunch of the products. And the tech was also very informative and helpful, and went over the stuff with me on the maintenance of it. They were both great.

    I have sensitive skin, and my skin has felt and looked so much better since we've had the water softener. And the water tastes a lot better. When I first moved in four years ago, I said, “This water tastes good for well water. I like this water.” And I'm sure, over the last four years since I've been here, because we live in the middle of fields, it has progressively gotten worse. And I've noticed that it is not tasting as good as it used to. We got that reverse osmosis thing put in and the water is much better.

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    Verified purchase
    TechStaffBilling

    Reviewed Dec. 13, 2022

    A RainSoft representative came to the door and told us about the product. Somebody else came out and tested our water. He was thorough about the system. Also, the crew was in and out. After taking a shower, the skin feels better with it. And drinking, it tastes better. We just had to ask for a paper bill to be sent out. Because we were told that everything was done online, and we prefer to have paper bills sent to us.

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    Verified purchase
    CoverageMaintenance

    Reviewed Dec. 12, 2022

    The system has been working really well. We can definitely tell the water's a lot softer. We had to have someone come back because the copper was spraying water in our whole garage area. So someone had to fix it and replace some parts. So that wasn't cool. Other than that, they were great.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 11, 2022

    The sales rep was pretty good. He showed me some nasty stuff in my water. We got the RainSoft water softener and he put something in the air duct. We got something for the washing machine and the only complaint we have is it makes me slimy.

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    Verified purchase

    Reviewed Dec. 10, 2022

    We got the water softener along with the thing for the washer and dryer and then the filter under our sink. I really like it, so far.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 9, 2022

    I liked the salesman - his clarity and professionalism as well as his in-depth research while he was here at our house. The installation was quick and easy. The system is fantastic. It makes the water taste clear and almost sweet. We're quite happy with it all the way around.

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    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 8, 2022

    Everything went very well. I was very pleased with everyone I had to interact with. I would highly recommend the water and the air unit. I had both of them put in. I'm very happy with both of them. My home smells good. I was noticing it wasn't before I had the air unit put in. I've noticed a huge difference. My only complaint is their hours trying to get a hold of them because of my work schedule. They're done at 4:00.

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    Verified purchase

    Reviewed Dec. 7, 2022

    Everything went well. With RainSoft, there's less build up from the hard water.

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    Verified purchase
    PriceStaff

    Reviewed Dec. 6, 2022

    The water tastes different with RainSoft. It's cleaner. In the shower, it's not a lot of gunk anymore. It's worth it. The company and the people that I’ve dealt with have been excellent.

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    Verified purchase
    Staff

    Reviewed Dec. 5, 2022

    It was an excellent experience. Everybody was very professional. Having RainSoft, the water's been 100% different. I can drink the water now. When I shower, my skin is not as dry as it once was. The water has been a wonder. It's an 180 reversal, and that's a good one.

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    Verified purchase
    TechStaffTimeliness

    Reviewed Dec. 4, 2022

    The RainSoft technician that showed up was very good. He cleaned up after himself. He showed up with the incorrect equipment which was not his fault. The office did not give him the correct equipment. He went back to the office which was an hour and a half away, got the stuff, came back and put it in that same day. The system helps your appliances last longer. It helps keep things like your showers, toilets and sinks cleaner. Those kinds of things by themselves make it worthwhile.

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    Verified purchase

    Reviewed Dec. 3, 2022

    I got the whole RainSoft application. It's the whole house RainSoft system with water softener, the RainSoft filter on the kitchen sink and the RainSoft UV light on my AC unit. I like how you feel in the shower. It's totally different. It's almost like you have a lotion on your skin. It’s definitely made a big difference in the water quality.

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    Verified purchase

    Reviewed Dec. 2, 2022

    We've been doing good with RainSoft. It’s a great company. We love having the right equipment installed in our house. Everything is how we want it.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Dec. 1, 2022

    The sales rep was wonderful. He answered all my questions. We got the RainSoft household water system. They were there a little early for the installation and finished in no time. They showed me how everything works. There was no mess left over.

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    briana increased rating by 4 stars.
    Customer ServiceTechSales & MarketingTransparencyHonesty & Transparency
    After a positive interaction with RainSoft Water Treatment Systems, briana increased their star rating on Dec. 6, 2022.

    Updated review: Dec. 6, 2022

    Everything was resolved. The manager called and handled everything. He was very nice and informative.

    Original Review: Nov. 30, 2022

    Updated on 05/12/2025: We were pressured into buying and have been trying to return the system for three years. We’re now forced to buy bottled water because our tap water tastes like chemicals, and RainSoft won’t respond. Don’t fall for the sales pitch. I wish we had never let RainSoft into our home.

    Original: The salesman pushed lies. I still get hard water stains, the water dispenser still shoots out air and water splashes everywhere. I never can get ahold of my water guy. Need a way out contract. Very disappointed.

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    Verified purchase

    Reviewed Nov. 30, 2022

    Working with RainSoft awesome. I love the system and I would highly recommend it.

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    Verified purchase
    Staff

    Reviewed Nov. 29, 2022

    Our experience with RainSoft has been excellent, from the beginning to the end, and I don't recommend anybody, but them. Everything was on time. When I had to do something at home, it was a pain in the neck, but they were really good. It's good to have the system as well. Our water is totally different.

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    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Nov. 19, 2022

    So far, we like our RainSoft. The only thing that I do have a problem with is the promotion that they gave us. They said, "Hey if you come and let us do this, we'll give you a $40 Home Depot gift card." They gave us information. We tried over and over to finally do it. We've called the guys, and it finally accepted it but we never received our $40 Home Depot gift card. We don't know if it's supposed to come in the mail or if it's supposed to be emailed. It's been about a month now. We feel we got kind of gypped on that. Other than that, we were really impressed with the presentation so we went ahead and got the system. Plus, they gave us five years’ worth of different kinds of soaps like house cleaners, facial soap, body soap, dishwashing detergent, and hand soap. Our water is a little softer now. My coffeepot works better. In general, the appliances work better.

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    Verified purchase
    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 18, 2022

    The sales rep from RainSoft came, and it was late. He drove a long way. He was a really nice guy. We got along well. I liked him a lot. He showed me how bad the water was. There were a lot of little different demonstrations that he showed me, and it was convincing. The installation didn't take long. One guy came out, and he was very informative. We watched him work. He told me everything that was gonna happen before he did it and what to expect afterward. Everything has been true to what he told me. Now, the water tastes better than any bottle of water that I can ever buy. I also bought the softener. The only thing I don't like is my water is really soft. When I'm taking a shower, it seems like it takes forever to get the soap off.

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    Verified purchase

    Reviewed Nov. 17, 2022

    I got the washing machine, the air quality, the reverse osmosis, and the softener from RainSoft. Everything went to plan.

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    MaintenanceStaff

    Reviewed Nov. 16, 2022

    I had a RainSoft EC4 system installed 1 month ago. I wasn't sure it was working properly since we didn't see many of the changes the salesman said would occur. I purchased a professional water test kit and tested our water for hardness. It was the same result the salesman got with his kit, proving the system was not working properly. I am supposed to have a service rep coming tomorrow to see why the system is not functioning. I would recommend getting a good hardness test kit and performing your own test following installation just to make sure. Hopefully the problem will be rectified and this is a fluke. I will write another review if the problem is corrected. I will also write one if it is not.

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    Sales & MarketingStaff

    Reviewed Nov. 16, 2022

    Setting up the consultation with the sales representative went well, and the guy who came to do the water test was good. We got the one tank water softener outside for our house and the reverse osmosis for the kitchen sink, and we noticed that our water is softer now.

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    Staff

    Reviewed Nov. 15, 2022

    Rainsoft was a good company to work with. Everybody was really professional and courteous, and the installation went very smooth as well. So far, we're really liking the system. We don't have hard water anymore. I've also noticed it's easier to clean things, my icemaker filter doesn't get as clogged as it used to, and my skin doesn't get as dry.

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    Staff

    Reviewed Nov. 14, 2022

    I got the complete water softening system, reverse osmosis, alkaline, and the air purification system, and the installers were great. It took three days, but it was extensive work, so I understood. They didn't make a mess too.

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    Price

    Reviewed Nov. 9, 2022

    Rainsoft told me if I were to sell my house, they would move the system for free. I also get all these products for life like the soap. The parts were guaranteed for life too. Everything was very promising. I love my water. There’s a big difference. Our hair and skin are softer. When you wash your teeth and rinse your mouth, it doesn't gross you out because the water is super clean. The faucets don't get dirty. When you wash your car, it’s amazingly clean. There are no stains on the windows. We're very happy. My boyfriend's birthday was two weeks ago and I had everybody taste my water. They love it too. The system saves me a lot of money. It's very expensive, but I don't have to buy water anymore. It's worth it. One thing I'm disappointed with however is if I would've paid in cash, it would have been less money. They didn't offer that option.

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    Staff

    Reviewed Nov. 5, 2022

    We're really enjoying Rainsoft. Everything seems to be everything I wanted. We’re really happy with it. The installer was also polite and he did a professional job.

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    Verified purchase

    Reviewed Oct. 30, 2022

    The installation was very clean. It's some gold package we got. It came with the water filtration system under the sink. And it has two large tanks sitting outside with salt. I noticed the softness and taste of the water. Get RainSoft.

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    Staff

    Reviewed Oct. 29, 2022

    The RainSoft rep that came to the house was great. It felt like we were just talking to a family member. He knew what he was doing. He was good about talking to us and explaining everything. I'm from New Orleans so the water is different than California. I kept telling him when I was sampling the softener that my hands feel like I'm in New Orleans. I liked the taste of the water and the softness. I told my husband we gotta get RainSoft. I love it. Get it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 28, 2022

    I called Home Depot, and somebody from Sweetwater called me about making the appointment. Somebody came. It was a quick turnaround. The guys were nice and helpful. And they explained everything along the way. So, it was nice. We have the osmosis thing, so that’s where we've been drinking. Everything seems fine.

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    Staff

    Reviewed Oct. 27, 2022

    The installation team of Richard, Chad and Zach were excellent. Very professional. They were on time and explained all aspects of the installation in detail. They completed the installation in a very timely manner. They represented the RainSoft Company of Huntsville very well.

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    Price

    Reviewed Oct. 27, 2022

    RainSoft’s water treatment system works well. The water was run-of-the-mill with lots of chlorine in it and now, there’s none. We have a lot of animals on our property and it’s better water for them. We just add salt twice a year, which costs 20 bucks.

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    Reviewed Oct. 26, 2022

    There doesn't seem to have as much hard stuff in the water. The taste is good. We don't buy bottled water anymore. And the rings in the shower, the water stains are not as prominent as we used to have.

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    Staff

    Reviewed Oct. 25, 2022

    The lady was knowledgeable. She conducted six different tests in front of us. Taking my opinion, taking my wife's opinion. She was very professional. The experience was amazing. The water is a lot softer. Even with the showerhead. There's no more residue.

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    Staff

    Reviewed Oct. 24, 2022

    Installation was good. The guys were professional and took care of everything. The water is a lot cleaner than it was, without the water stains in our showerhead getting clogged up like it used to. So, we've been happy with it.

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    Customer ServiceTechStaffBilling

    Reviewed Oct. 23, 2022

    Because I have a Home Depot credit card, RainSoft called me and offered for the free water testing. And since we were thinking of getting one anyway, we went ahead and went with it. The guy that came out seemed very knowledgeable. He was friendly, explained everything well. And he sold us on it. Everything from the guy coming out to the house to do the water testing and the examples and showing everything has gone smooth.

    I like the product. It works well. I've noticed a big difference around the sink area. There's no buildup of the water deposits. Also, it feels cleaner. The only thing I noticed the first month was my water consumption noticeably went up. Our bill was $30 higher after the first month of having it. I'll give it another month or two to see if it's continuously or if it was just that first month.

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    Staff

    Reviewed Oct. 22, 2022

    The reps were very nice and friendly. The guy that installed the water softener and the ROE was very knowledgeable. The water is very soft. We use less soap than we normally did, and the ROE is very nice when it comes to treating water. I love it.

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    Staff

    Reviewed Oct. 21, 2022

    The RainSoft rep and the installation team were really good.

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    TechStaff

    Reviewed Oct. 18, 2022

    It was awesome. The reps came out, showed me how the system worked, and informed me of everything I needed to know about it. They were super helpful. The system's been great too. It's been wonderful being able to take showers and not feel like it's just sulfur and grime coming out of the water. It's completely changed how we live in the house, including how we cook, clean, and take showers.

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    Verified purchase

    Reviewed Oct. 14, 2022

    The person that RainSoft sent went above and beyond and was an extremely nice guy. I like the system because I have two toddlers. Before, the hard water was all chemicals and was leaking into our dishes and fruits and vegetables and whatever I would wash. I didn't like it because there were chemicals that we were consuming. I'm at peace right now. I'm able to let my toddlers even drink from the tap water and nothing would happen because of the filter system that we have.

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    Customer ServiceTechPricePunctuality & SpeedStaffBilling

    Reviewed Oct. 13, 2022

    Lynn ** worked fantastic for the first year almost exactly to the day. Actually, 3 days after the 1-year warranty expired. We did a lot of remodeling during the year. Brand new toilets and sinks and a new tile shower in the second bathroom. Then (3 days after the warranty expired) an alarm went off saying it needed a service. I called. The service was almost $300. I was told that if I had called during the warranty period it would have been no charge. I was also told (during the same phone!) call that this is an annual service and the alarm was programmed by time and date during the install.

    So instead of programming a time and date a few days before the warranty expired they PURPOSELY program it for a few days after. "Programmed by time and date during install". That was our first issue. Within month of that service, our pressure began to drop. We called, paid another almost $300 service and were told it was our pump or the pressure tank on the pump. I had Josh (JnL Well) come out and look the system over. Our pressure tank had a slow air leak. He pressured the tank back up and there was no change in pressure in the house. I had Josh install a new larger pressure tank. No improvement.

    Another service call (and another $300) and they are now saying that because we did not have a system before we installed theirs all of the pipes from the well to the house and in the house are contaminated and must be replaced in order for the pressure to come back. So after a year of great clean, clear filtered water and great pressure all of sudden our "old pipes" have ruined everything.

    I had Josh install a pressure gauge before the filter system and after the filter system. There is a BIG difference in pressure after. When they installed the system they used all new pipes from the pressure tank to the house connection. Both of the new gages are on their new pipes before it even gets to our "old ruined" pipes. We now have barely enough water pressure to take a shower.

    During the initial install, we had them install a nice under-sink reverse osmosis system in the kitchen. It was great. During install, I was told the filters need to be changed after 1,000 gallons of water. They had no meter on it so I bought and installed a gallon-use meter. We have not even run 500 gallons through it and it is literally useless. You open the spout and it will dispense a drop of water every 5-10 seconds.

    Again, they say it is our old ruined house pipes. They say there is absolutely nothing they can do until we have our entire house re-plummed. They will not even come back out here for another $300 until we prove we have replaced all the pipes. Yet the pressure gauges on their pretty new pipes show the whole story right there.

    Our new sinks and toilets are now all nasty and stained. Something we were promised would never be a problem again. We have barely enough pressure to shower. They refuse to even come look at it. We still owe thousands on the system. At this point we just want them to come get their junk and cancel the remainder of our bill. They have refused to do so. Other than that, there is no problem at all with the system.

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    RainSoft Water Treatment Systems
    Response from RainSoft Water Treatment Systems

    For the RainSoft EC5 conditioner, there are system alerts that the EC5 control can be set to monitor, such as yearly maintenance, filter and lamp replacement, and Other – for other RainSoft products installed in the home. When selecting the Alarm History from the menu, a record is logged when any number of important events occur. The most recent alarms is shown in this menu item. In addition, there is also the low salt alarm, and an alarm to indicate Power Loss and a Motor/Switch alarm. An explanation for all of these alerts can be found in the owners manual. In this particular case, the alarm may have been an alert for yearly maintenance, as the system had been installed a year ago. The majority of our dealers have a 1 year service warranty if a system is not performing properly or there is an issue with the installation. All of our dealers are independently owned and operated, so it would be at the dealers discretion whether or not they would perform maintenance or tune up for free within the first year after installation. Typically, there would need to be an issue with the system for the service call to be no charge in the first year.

    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedOnline & AppStaff

    Reviewed Oct. 13, 2022

    We had a salesman come to the door and give us a demonstration and we were happy with what he was saying and decided to go with it. The installation was quickly after that and it went smoothly. The installers were in and out in one day. It was a good experience. RainSoft provided us with a three-year supply of many different kinds of soap of our choosing and we're using very small quantities of any soap that we choose. It's a nice, soft feel when you're washing your hands and doing your laundry. So, there's some good benefits there. The water tastes much better out of the faucet as well and it has given us confidence that we're not drinking some weird chemicals. I have the app on my phone and RainSoft has been helpful in getting it working correctly with me. It took several phone calls for that to come together and they were very patient getting it online.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2022

    The installers were professional, and customer service has been very good, so far. I already tried RainSoft before, and the time I didn’t have one on till now, I feel the difference.

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    Punctuality & Speed

    Reviewed Oct. 11, 2022

    Rainsoft is very good. The installation went very quick, and it was very professionally done. They cleaned up after themselves. It was great. In fact, I just spoke with someone this morning about the soap products that they gave as a package deal when we put the thing in. I've been pleased with that.

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    Verified purchase

    Reviewed Oct. 10, 2022

    I like RainSoft, and I'm glad I made the purchase. They did the install like pros. They knew what they were doing, and the system was set up within half an hour. My quality of water is good. I can drink the water, as well as take a shower and not be itchy afterwards. I like the quality and I would recommend RainSoft.

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    Sales & MarketingStaff

    Reviewed Oct. 9, 2022

    Rainsoft is great. My water doesn't feel like straight chemicals for the face anymore, and the two guys who did the install were amazing. My cats like them too. The sales rep was very nice as well. She informed me a lot and showed me how gross my water was. Apparently, the chlorine level and the ammonia in my water is higher than a swimming pool. If you don’t want gross water, get this. Because I don’t want to bathe in a swimming pool every day, or worse.

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    Reviewed Oct. 8, 2022

    The installation went really well, and the system is great. I really love the taste of the water. It doesn’t have that chlorine in it anymore. My animals love it too. It’s marvelous. Nobody’s perfect, but RainSoft came close. If you can afford it, get it.

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    Refunds & PayoutsBilling

    Reviewed Oct. 7, 2022

    We had a lot of iron and a lot of debris in our water when we first bought our house. I didn't want the dogs drinking the water and I didn't want my daughter eating the ice with that stuff in it or our clothes to turn in orange. Because of the water, the dishwasher wouldn't work and was all clogged up. We bought the RainSoft system and had it put in. It's killing the purse. We just moved and we really didn't need that big a bill again on us.

    That aside, I love the water. Most of the products are pretty good. I love the bars of soap and the cleaners. The only one I don't use a whole lot of is the body wash because I have dry skin and it seems to dry my skin out worse. Also, we still have a little orange tint in our water. RainSoft checked it and they said that pretty much the only way I'll get rid of that is if I ended up getting another softener, which I can't afford right at the moment. We had to use the softener that was already here for a few months that already built up that orange in it. But it's not that bad. The only other thing is we were told at Home Depot when we let them come out to test our water that we would get a $20 gift card. We never saw it.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 6, 2022

    DON’T DO IT!!! DO NOT PURCHASE THE WATER TREATMENT SYSTEM FROM RAIN SOFT. You will receive all the beautiful unkept promises before buying the products. The worst investment we had ever made. You work so hard on making sure you are taking care of your family the best way you possibly can. We purchased this system 6yrs and 7 months ago. Every year you need to pay close to $200.00 for the tune up for the EC5 water treatment system. Pay close the $200.00 for tune up for the clean start (that’s for the drinking water inside the house). That’s on top of pay for the system.

    If you called because your supposedly filtered water is turning BLACK or yellow, they want to charge you a fee of $119.50 to come check it out.. I just had tune up in April. I called reported that the water was black. They informed that maybe I need a tune (since I was due for one anyways). The technician could not find out why the water was black (And no, I do not have Carbon in the tank (that would have explained it) the technician informed me). He said “the regeneration timeline for some reason was reset for PM instead of the 2AM time. Also moved the tube where the water was coming out (after generation), he said maybe it was pulling in mud”. He said “after the tune up everything should be back to normal”. The regeneration was set for 2AM. Now fast forward 6 months later (after the tune up in April) the water is Yellow in the morning.

    I called to report it and they want to charge me $119.50 to take a look! Really!!!? I spoke with 3 different people (all different stories). One gentleman told me that he will have a technician come check it out. If it’s because of the system, they will not charge me. Then, I received another call from a woman from (Coastal Energy 954-941-9153). She informed me that the gentleman works for her, and she could not authorize sending someone to come look at why my water is coming out yellow without paying the fee of $119.50. She starts going into the possibilities of why the water was getting discoloration. She said ”You live in Miramar and their water probably has issues”. I informed her that my neighbors do not have black nor yellow water.

    I’m paying for a water FILTER SYSTEM! So, what’s the point of paying for something if it’s not doing the job? She even tried to tell me “Well we just had the storm” talking about hurricane Ian. One, my location was not affected whatsoever by the storm(thank God). We had rain and mild wind. Two, I informed her the yellow color was happening before the storm. She proceeds to tell me “Well you can disconnect the system and just use the city water as is” so I asked what about the system that I’m paying for, she stayed quiet. You have a lifetime warranty on the equipment (never trust anything that’s says lifetime warranty). Every year you pay for tune up. if I’m getting tune up on a regular basis, I should not have concerns issues with the water.

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    RainSoft Water Treatment Systems
    Response from RainSoft Water Treatment Systems

    Our RainSoft distributor in Pompano Beach is currently looking into this matter. The owner of the dealership will be meeting with the customer to address their concerns. At this time we are waiting for a report back from the dealer.

    Regards.

    RainSoft Customer Service

    Verified purchase
    PriceRefunds & Payouts

    Reviewed Oct. 6, 2022

    I got the RainSoft water filter system because I hate the sulfur smell in my house. A guy came and did a demonstration which looked so good. He said we would have really sweeter water and there would be no buildup. You also get a Home Depot gift card for $50 and some free shampoo and laundry detergent. I was also told they will give me a one-time free refill of the salt. I have to pay almost 7,000 for the system and I don't see its worth, so far. It's too much money and I don't see any significant change in the water. RainSoft was set up in August. When we used the system with the salt in there, we still have the smell of sulfur in the shower or in the washing dishes.

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    RainSoft Water Treatment Systems
    Response from RainSoft Water Treatment Systems

    Thank you for making us aware of your issue with your RainSoft system. We have contacted your installing dealer in Florida who informed us that your complaint has been noted and an appointment has been scheduled for 1/10/2023 per your request. We trust a proper resolution will be found once a service technician has had the opportunity to inspect the system.

    Best Regards.

    RainSoft Customer Service

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Oct. 5, 2022

    The salesperson that came was really familiar with the product. I didn't realize my water was so hard here. I saw a big difference in the RainSoft softened water. So far, the techs I had were both excellent. I was pleased with the overall installation. RainSoft seemed like an expensive system but I didn't have to do any of the work. They did a fantastic job and the system looks nice.

    I had an instance where the float was stuck on the brine tank causing an issue. It wasn't functioning right. I had water softeners in the past and that's something that just happens. RainSoft was prompt about getting out here and servicing the system. A service technician showed up today right when they said he would and everything fell into place. He took care of that issue and it was simple. Also, I didn’t have any trouble getting my gift certificate or using the websites for the discount on the soap. It really went well.

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    Customer ServiceStaffRates

    Reviewed Oct. 4, 2022

    I got the call and I was interested to find out about the product. The rep was good in his presentation and he was able to convince me. I asked my three other friends to also join and we all got RainSoft. During the installation, there was some problem with the drainage and it was presented to us. We just have to live with what was installed. That aside, that installer was fine. He presented to us the pros and cons of what he was doing. My son and my neighbor said that the installation was not right. But for me, it was okay.

    I like the alkaline water. But not the soft water. When I take a shower, I feel like the soap is still there even if I rinse for the longest. The effect is supposed to be like you had lotion put in it. I shared that with my friend and she said the same thing. The only other thing with RainSoft is I wanted to find out how I can get rewarded because I had three friends I was able to convince to have RainSoft installed. I have not heard anything from RainSoft. I already called.

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    RainSoft Water Treatment Systems
    Response from RainSoft Water Treatment Systems

    Hi Expedita,

    With softened water the hardness minerals (calcium and magnesium) have been removed which is why the water feels slippery and there is the feeling that soap is still on your skin. Hardness prevents soap from lathering, so this is why we recommend cutting back on the amount of soap and detergent that you use. In addition, you will also save on cleaning products. Regarding your referrals, we will bring this to your dealers attention.

    Thank you for choosing RainSoft for your water treatment needs.

    RainSoft Customer Service

    Verified purchase
    Sales & MarketingPunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Oct. 3, 2022

    RainSoft gave us $30 gift cards for buying the product. We went through Home Depot, which was how we got the system. A sales lady came up and asked if we wanted to have our water tested, and I said, "Yeah. Let's do that." I know how bad the water is here and I wanted them to do that just so I know. I'm glad they did because I found out that the water I was buying from the store was junk. I was just throwing my money away. I put the alkaline unit underneath my sink too. I've been drinking alkaline water for 17 years. I used to go to the store and buy cases of it, and I would spend about $100 a month on it. I would then go to a water place, and I used to buy five gallons because I use it in my coffee. Everything's great with the unit.

    I had RainSoft for 12 years when I used to live in Cal City, but when I moved, I left the system with the house. When I finally bought another house, my water was very hard. I have sensitive hands, and since I burned them with hydrochloric acid, a lot of the hard water usually dried it out bad. I had a RainSoft system installed about a year and a half later. I didn't know they were still in business, but that there bought me too because that shows how long the company has been in business, for how great the product is.

    Everything works fantastic, and I love the product. It's just it's taking so long to finalize. I take time off from work, so I'm home and here to help with whatever they need or move things out 'cause I know how it is. It took them three days to install the system. While I don't have a problem with that, they've been out several times now to fix things because the inspector wanted all the lines ran insulated because it freezes here. RainSoft had a gentleman come out, and he started insulating in the garage, but he didn't have enough stuff to do it. He was also too big to be in the attic to do that. So he couldn't finish the other parts of my house.

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    Reviewed Sept. 24, 2022

    Someone came to do a test of my water and the testing went good. It was what I thought it would be. I got the RainSoft system in the entire house and I've noticed that the quality of the water is not that hard anymore. We had an issue with a leak where one of setups in the basement was leaking. It was over a weekend and RainSoft took maybe three days to come out. I would have preferred someone to come out immediately because it was a leak in my basement.

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    Sales & MarketingMaintenanceEase of UseFollow-Through

    Reviewed Sept. 23, 2022

    The RainSoft system is low maintenance and it provides better quality water. I had to contact my adviser for some tweaking and some questions because we wanted to make sure we were getting the same effects from the last system we had with different configurations for the taller canisters. But other than that, it’s performing as advertised. It’s been a good experience so far. I'm very satisfied.

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    Sales & MarketingPriceMaintenanceStaff

    Reviewed Sept. 11, 2022

    I was in Home Depot, purchasing a refrigerator and they were doing a survey on what people thought of the water in our town. I had told them I was going to start looking for a water softener because the water is so hard on my skin and my appliances. They got in contact with me and set me up with RainSoft. The RainSoft salesperson said, “It would take about two weeks to clear out your system and you'll see the difference.” I saw and felt the difference in three days. The initial cost was expensive, but I could afford it for what it was going to do for me. I was very happy that it wasn't just one of those schemes and then you get ripped off. Everything that the salesperson told me was true. The upkeep cost on it is nothing for me because I live alone. It's well worth it for me. My toilets are staying cleaner. My hair was in bad shape, too, and it really has done a lot for that. I also like drinking the water. It tastes really good.

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    Reviewed Sept. 10, 2022

    I needed a water softening system for my house ‘cause the one that had been in it was there for 18 years and they didn't improve it. I did my research between RainSoft and several others. Based on the piece of their equipment and how it worked and the type of salts they could use, I chose RainSoft because of the quality of the equipment and what they guarantee for service reliability. As I got the equipment installed, everything that I read and researched about it was true. It's working the best of any system I've ever had. The water is so much softer. Everybody else said you can remove the iron. This has removed 100% of the iron out of the system. Because every week, my wife was having to put Rust Out into the toilets to keep the rust out of the toilets. She's not using it at all anymore.

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    Verified purchase

    Reviewed Sept. 9, 2022

    I got the reverse osmosis from RainSoft. I could drink this water the whole entire day. It's so good. I'm very happy with it. I'm glad I went ahead and got it.

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    Staff

    Reviewed Sept. 8, 2022

    We got the AirMaster from RainSoft. We've got the things that went under the sink and the alkaline. We've also got the water conditioner and filtration. We even got the thing that goes on your washing machine. It doesn't seem like it's doing much, but it is. Our clothes are turning out not as dirty. It's cleaning a little better. The water is great. It feels amazing when you take a shower or wash your hands. It's just a totally different experience with water.

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    Reviewed Sept. 4, 2022

    The presentation was convincing. The installation went very well. We like the system. It's been working really well. We notice a difference like the softness in the showers and while you're washing your hands. The clearness in the water is like drinking water.

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    TechRefunds & PayoutsTimeliness

    Reviewed Sept. 3, 2022

    The person that came out to the house was great. The water test was eye-opening. It clearly showed that the water was very hard. We had the system for the whole house put in and I've noticed that the water isn't hard. The skin is softer and there's no hard water spots on the shower doors. However, I was told that I would receive a Home Depot gift card of $20 for just having them come out. I have not received that even though I sent the postcard in the very next day. I was told that I would receive a gift certificate for giving names of somebody else they could contact, but I haven't received that either. I was also told that I would be contacted about the sample products that they left and how I can get those products in the future but I haven't been contacted by them either.

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    Customer ServiceSales & Marketing

    Reviewed Aug. 30, 2022

    I have been trying to return these complete system since the 1st week it was in my house. They insisted on sending someone out first to change settings. We still did not like it then was told we was stuck with it. Waste of $8,500. Bad customer service. Scam. And won't let you return no matter what.

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    RainSoft Water Treatment Systems
    Response from RainSoft Water Treatment Systems

    We have addressed this complaint with our distributor in Ohio and have reviewed the service history and their notes, dating back to 2019. At this time we don't see where there have been any issues with the equipment. Water tests show the softener and reverse osmosis are working properly as manufactured. Our dealer has assured us they will continue to work with the customer to resolve any complaints with the equipment.

    Verified purchase
    Staff

    Reviewed Aug. 24, 2022

    The water in Texas is terrible and disgusting, and my neighborhood welcome committee suggested RainSoft. Both the technicians who came were great, good dudes. Now, we're able to drink the water and it doesn't smell like rotten eggs.

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    Punctuality & SpeedStaff

    Reviewed Aug. 23, 2022

    Setting up our consultation was very easy and quick, and installation was excellent. We already had a unit that was really old when we moved in. We swapped it out, and it was super fast.

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    Punctuality & SpeedStaff

    Reviewed Aug. 22, 2022

    We have to congratulate Maria **, she came to our home yesterday, Aug 20th and she did a great job, very professional and kind. We bought the company’s product because of her, she explained the benefits of this product and we can’t wait to have it here soon. Thank you for investing time on having good and professional members, she was outstanding.

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    Customer ServiceTechStaff

    Reviewed Aug. 22, 2022

    Before, we were buying our drinking water from the supermarket, but for almost one month now, we've been using the RainSoft system. They came and installed it, then 10 days after the installation, a technical person came and tested the water. They also gave us a test kit to test the water anytime we want. They installed the application to my phone and explained everything as well. We are very happy with the system. Also, technical support is good. We didn't have any issues but it is good for us that they followed up. They came to our home two times now. This shows that they take care of the customer.

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    TechSales & MarketingRefunds & PayoutsStaffRates

    Reviewed Aug. 21, 2022

    When we moved up to Hemet, somebody from another company reached out to us about a water treatment system and let us know that the water here wasn't that great. They did one of those presentations, then we were at Home Depot, and somebody there was walking around, trying to promote RainSoft. He said, “Oh, we can have somebody from RainSoft come out and do a little treatment.” I said, “Oh, well, we already know we have bad water.” He said we would get a $30 gift card just for having them come out and do the test.

    They came over, and the promotion that they were offering was better and then we could go through Home Depot and be able to finance it and not have to pay any interest. We ended up pulling the trigger, and everybody we've dealt with has been very professional. The install ended up being a two-day process, but the guys that came out were very informative to let us know, “Hey, we have to stop for today, but we'll be back on this day. This is what we'll be doing. This is how we're gonna compensate you ‘cause it's taking a little bit more time.” It was an overall good experience.

    Coming from San Diego, I don't know if they have bad water or how it is ‘cause I didn't even know people come out and test water. But even when the techs were doing the test, and they just have you wash your hands with the water that they have, it feels like your hands are always so much cleaner, like there’s still soap lingering on them. The water is a lot different.

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    Rates

    Reviewed Aug. 20, 2022

    I love RainSoft's product. I had lived for 20 years with very hard water that caused a buildup on everything and made my skin and my hair dry. And this water conditioner is doing great. There are no spots on anything and my skin is a lot less dry and my hair is better. The water tastes great too. I have already told my son and my friends that RainSoft is terrific. I'm happy with it. My one friend took home a glass of water. They haven't given it serious thought because they have kids going off to college but they're very interested.

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    Staff

    Reviewed Aug. 19, 2022

    The reps at Rainsoft are great. The installation went smoothly.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingRatesHonesty & Transparency

    Reviewed Aug. 12, 2022

    So we bought the rain softener about 2 years ago and about several months afterwards we find out that the rain softener only was $4,000. The sales rep told us that he was giving us a discount and that the discount was $8,000. 2 years later I've been paying on this Rain Soft product and it I only paid off $700. I kept trying to reach out to this sales rep in which he did not return my phone calls to tell them to come and get it. So long story short we have to pay for a water softener that's overpriced and has a interest in which you would never pay off making the minimum payment. This is very misleading to consumers especially when I know this rain soft was $4,000 and there are going around making it seem like this is a $10,000 product and that I got it for a discount for $8,000. These sales reps are con artists and I'm sick of this company and I will never recommend them ever again!

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    Sales & MarketingStaffHonesty & Transparency

    Reviewed Aug. 10, 2022

    The gentleman that came to our house showed us all the crap that was in the water. He was very impressive. I've been in sales so I'm always impressed when somebody's so thorough and honest. He wasn't pushing it. We're happy with RainSoft. We did it so we would be drinking healthier water.

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    Customer ServiceTechPriceStaff

    Reviewed Aug. 9, 2022

    I have well water and my water is very hard. I had a guy come out from RainSoft. He did a water test on my water and then we had the system put in. One mishap during the installation was that they drilled through my main water. So we had a little mess with that. I'm almost at the point of calling upper management. I've had trouble with this system, and I've only had it in a very short time. My water remains extremely high, hard water. The guy that installed the system had to come back out and test the water. He told me, "Try some iron out. Try Res Care. That's a chemical that's supposed to clean the basin." But RainSoft should be doing this. They should be making sure the system is good for my home. The system is very expensive.

    I didn't feel that softness that they talked about until the last time the guy came out. It's a brand new house and I’ve been here in five months. My son had to flush the hot water tank, just to try to even all this out to make our water own up to the RainSoft pledge here. I'm getting a little bit frustrated with this. You're supposed to put your salt in it and walk away. But it’s been anything but that.

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    RainSoft Water Treatment Systems
    Response from RainSoft Water Treatment Systems

    Hi Amy,

    Thank you for bringing this to our attention. We are currently working with our management and with the selling RainSoft dealer, who should be in touch with you to address this issue.

    Kind Regards.

    RainSoft Customer Service

    Verified purchase
    Sales & MarketingTimeliness

    Reviewed Aug. 8, 2022

    From the time of sale, I felt pressured by the partner to make a decision the same day that I had them visit to do the water assessment. It was probably because they were not giving me the exact models or more information about the system. They were just saying, “Oh, yes, small system is this, medium system is this.” But they were not telling me that it was RainSoft model rent, Model X, Y, and Z, and other details about the options. But I did ask questions and I got enough information for me to research online. So I found that information online versus what they provided.

    The installation was good, except for the fact that when they were installing it, they didn't tell me that they needed to dig for the drain line that they were installing. So, they dug in the side of the house and they hit my internet fiber optic. They left me three days without internet. But overall, I'm happy with the system. The system is really good. I like that it’s set and forget. I don't have to do anything with it every day, except whenever it has an alarm or at the time we're filling the salt.

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    Verified purchase

    Reviewed Aug. 7, 2022

    We got one of RainSoft's little samples and then they reached out to us after we sent in our sample. It was quite lovely. The tech did such a wonderful job on the installation. Everything seems a lot cleaner and more sparkly since we had the system. We absolutely love the way it makes our skin feel. We’re so happy with it.

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    Punctuality & SpeedStaff

    Reviewed Aug. 6, 2022

    They were nice, respectful and very professional. They got the job done fairly quick. Since having the system, the water is cleaner and tastes better from the tap. Also, I feel smoother whenever I get out of the shower.

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    Verified purchase

    Reviewed Aug. 5, 2022

    Everything went smoothly with RainSoft, like they said it would. They did everything in a timely fashion and got through. We have the product now. We love the drinking water and enjoy every aspect of the water all around. We definitely upgraded from what we had and we had a good experience. The water is certainly good for drinking purposes and cooking, and you don't have to worry about getting the bad stuff out of your water. The system is quite an investment but it’s your body you're thinking about when you spend it on something like that. A lot of people wouldn't be able to afford what it sells for though.

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    Punctuality & SpeedStaff

    Reviewed Aug. 4, 2022

    Working with the rep from RainSoft was very smooth and insightful. The installation was seamless and very quick. I love the system and since having it, the water tastes so much better. It feels a lot different in the shower and the water usage probably will go down in concerns for washing the clothes and using the dishwasher too. So, that all works in unison with each other. I would highly recommend RainSoft.

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    Verified purchase

    Reviewed Aug. 4, 2022

    So far, we love the RainSoft product that we have.

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    Verified purchase
    Tech

    Reviewed Aug. 3, 2022

    The guy who came to install our RainSoft system knew what to do. He took all the stuff, went into the furnace room, and did everything. He was in and out in the time that they said it would take. It was a good experience. The system is good. It does work. The water feels a lot better to drink. We were told that our boiler system will take some time before things will clean up. Things are getting better, but then it's not at a level that we would have expected. We feel the same while taking showers and baths but overall, it's in the right direction. We’re hoping in another month or so, it should get better. Everything's good.

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    Verified purchase

    Reviewed Aug. 3, 2022

    The tech hooked everything up in no time. There was another guy who tested the water two or three days after. That was a good result.

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    Punctuality & SpeedStaff

    Reviewed Aug. 2, 2022

    I had a good experience with their consultation team. Their reps were really prompt and both the salesman and the installer were quite adept and very professional.

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    Verified purchase
    Staff

    Reviewed Aug. 2, 2022

    I had a wonderful experience with their rep. I love the system so far. Everybody that uses the showers or the drinking water has remarked on it.

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    Verified purchase
    Maintenance

    Reviewed Aug. 1, 2022

    Since having the system, I can tell the difference in how the water feels. I don't need as much soap to do dishes or laundry and stuff like that. It's better water. I live in Florida and there are mineral contents in the water but now, I don't notice that. The upkeep is very easy, too. About once a month, I check the salt level and if it's below a certain point, I add a bag of salt crystals.

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    Verified purchase
    TechSales & MarketingStaff

    Reviewed Aug. 1, 2022

    RainSoft came out and did their job. They showed up, so they got paid. The reps I worked with were great. But the ones that went to my mother-in-law's to install the free sink filter were horrible. One repeatedly pulled his shirt up to show his wound and claimed he was military and he was shot. And he told my brother-in-law that sometimes women needs to get hit in the head. I knew it was would be a sales pitch. But I knew my mother-in-law could do the purifier for her water tank, so I signed her up for it. I won't do that again because RainSoft sent some wack out there.

    The guy that came back to retest the system reset something on it. He set the salt setting to purify, to clean the RainSoft system out more. Because it has saltwater tanks just to clean the system. It cleans the filtration tank with saltwater and then it shoots it back in the ground, is what the guy explained to me. So, he set it different. And now the water is so soft it feels like I'm not washing the soap off of me. It's kinda softer than it has ever been. It's almost getting salt in the water. And I didn't want salt in my water. But it works.

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    Staff

    Reviewed July 31, 2022

    Our experience with RainSoft went well. The rep did well at explaining everything. The installation was good. They had to come back and reroute one thing. The system works relatively well. But sometimes, the water is still very airy even though it's been installed for quite a while. Sometimes, you get a taste of salt, sometimes you don't. Sometimes, it sounds like there are giant air bubbles in the line. The whole rerouting was supposed to help that but it didn't. But it's doing well other than those small issues.

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    Punctuality & SpeedStaff

    Reviewed July 31, 2022

    The product has been working just fine and it has really helped out a lot. I can tell the difference in all water uses of soft versus hard water, especially in showering or bathing. Also, having access to filtered water at any tap in the house has been awesome as opposed to going to the slow refrigerator filter that wasn’t even putting out quality water. It's kind of soon to see some economical benefits from soap and whatnot but I'm sure they're there.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed July 30, 2022

    The test was amazing. My son drinks bottled water and I told him, "It may be just a rumor, but I heard that water is no better than what you're getting out of your well. A matter of fact, your well water is probably better." And in some cases, it was. Some of the bottled water was worse than our water. Chris was the guy that came out and did the test for us. Every now and then you meet a person that you like right off the bat. And this guy was intelligent and a nice person. Everybody liked him. Now he calls me every now and then to ask me how things are going. We’ve gotten to be good friends. And there were other things outside of water that I'm familiar with that he was familiar with.

    The system hardly uses any salt. It's still full. The only thing I gotta do is put the bleach in and fill the tank up with water. I am totally blown away. My son tells everybody about the water. I can't wait to take a shower every night. And I can't believe how clean our clothes. We got the ozonator RainSoft also sells to put on your washing machine. You don't even have to put a soap in that thing. Your stuff comes clean. We're extremely happy with the system.

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    PricePunctuality & SpeedStaffValue

    Reviewed July 30, 2022

    My parents got their RainSoft system in their house and it made a giant difference in showers, toilets, and the sink. I moved out within the city limits and I turned to RainSoft because my parents had it. The lady who reached out to me letting me know that I get a free water test was really sweet and the guy that came to do the water test on the house was extremely knowledgeable. Also, the guys that installed the system were well-informed and really respectful. I was at work and they were patient with me not being able to answer or show as soon as they needed me. Then, one of the guys showed me how to work it, how to mix the chemicals, and how to use it. The only thing is that they had to dig the wire all around my house but they didn't dig it up quickly so the wire right now is exposed. Also, they left behind a shovel. Other than that, I absolutely love the system. It is a bit pricey but overall, I've seen a great change so it's worth the money.

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    Sales & MarketingStaff

    Reviewed July 29, 2022

    Everything has worked out good. The rep was very informative. I like the product. We have softer water. And we are drinking from the faucet. It’s as expected from the salesperson.

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    Customer ServiceStaffTransparency

    Reviewed July 29, 2022

    My system has a big filter tank. I also got the salt and the light system in the side of the house for grass water. I use less soap and I have a cleaner feeling. Towels are a lot thicker. The installers told me what I would need. I’ve got to protect it. Now I got a pump house over it. They were very professional. I had one problem, they called me immediately and it was resolved. I couldn't see the numbers. It was still inactive but it was updating. But it was fine. You need to pursue RainSoft. Check into it and come try my water.

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    Punctuality & Speed

    Reviewed July 28, 2022

    RainSoft did a good, fast job. I like the system a lot. The smell of my water is better. I can drink water now. Also, my back used to itch a lot, and it's cleared up. And my clothes are cleaner.

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    Verified purchase

    Reviewed July 28, 2022

    I love my RainSoft. I have noticed differences in my water.

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    Verified purchase
    Staff

    Reviewed July 27, 2022

    Working with the reps has always been very good. Since the installation, the water definitely tastes soft.

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    Verified purchase
    Staff

    Reviewed July 27, 2022

    The rep was very informative, and had a lot of knowledge. We like the system. The water tastes better. I'd recommend RainSoft.

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    Staff

    Reviewed July 26, 2022

    I reached out and said I needed a water softener system. Jeff from RainSoft contacted me within a couple of days. He was the nicest gentleman. Told me all about it, all the positive things that there are, gave me comparisons from RainSoft to the other companies, told me exactly how it worked and what they would do, and the whole process of them setting it up. They set it up a few days after that. And the people who installed the system were professional, boots on their shoes, and were nice young men. I had one gentleman post set-up, and he was very nice. He also went through how to use computer thingy whopper. I love my system. I got the whole system because it also came with an RO. I love the water. And the soap is nice. I'm very pleased with my RainSoft.

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    Sales & MarketingPriceStaffRates

    Reviewed July 26, 2022

    My first consultation was awful. The guy was just there for three hours. We kept telling him, “Okay. What's the price? We don't need you to keep going.” He's very salesy. And then we didn't want to proceed. But then, I tried a different salesperson, Justin and he was way better. He just answered our questions and we signed on the spot. The installation techs were good.

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    Sales & MarketingStaff

    Reviewed July 25, 2022

    I purchased the water softener and the alkaline filter. Both the salespeople and the install team were great.

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    PriceStaffRates

    Reviewed July 24, 2022

    The demonstration was interesting, and we said, "Let's give it a shot." It went well. It was a little more expensive than I thought, but it wasn't too bad. The system does what the reps said it would do. Our drinking water quality tastes better. And the shower water is not as hard as it was prior to getting the product. We're pleased.

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    Staff

    Reviewed July 24, 2022

    I had a great experience with them. Working with the rep was pretty smooth. Wallace answered questions and gave us information we needed. We're really happy with the installation. The water tastes, looks, and smells better. It feels better when we're taking showers. It's how water should be.

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    Punctuality & SpeedStaff

    Reviewed July 23, 2022

    The installation was quick and efficient. It was 120 degrees outside, but those two guys got it done. Buried the tank which was harder to do because it’s hot and it was during afternoon so they had the direct sun on them. I love my RainSoft system. The water is soft. It doesn't stain. I don't have to clean the toilets every day. It tastes much better. Even all the soaps that I got with it, I use them for everything. It's a very good system. We had one 40 years ago, which was six houses ago. But now I understand you can take it with you when you move.

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    Customer Service

    Reviewed July 23, 2022

    I enjoy the product quite well and I like the difference that it makes. However, I tried to contact it through my mobile phone and it cut me off. I need assistance in getting back in contact with the unit from my mobile.

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    Verified purchase
    Timeliness

    Reviewed July 22, 2022

    RainSoft gave me a demonstration and showed me how their product works. They explained the process of the installation and the whole thing and we went for it. The installation was seamless and it was done next day. Everybody was on time and everybody did a great job. The system is working like a champ.

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    Sales & Marketing

    Reviewed July 22, 2022

    It's nice having that water just taste much better. It feels better too. I know when I go anywhere and taste the water, it's nasty. However, RainSoft should make sure they are clear about the product thing that we get with the service. Because it's just a discount. We thought we were getting five years of free soap. It’s a five-year membership to a company where you can get discounted soap. It's not five years of free product. That was supposed to replace $80 a month or more in soap and detergents. And that's one of the things that we used to justify paying the $6,000 for the unit. But the unit’s fine.

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    Sales & MarketingPriceRates

    Reviewed July 21, 2022

    The experience with RainSoft was pretty smooth. There was a lot of typical salesman stuff and the sales pitch went on a little long. There was about an hour and a half's worth of convincing for tertiary products that we weren't really super interested in. But the immediate service after the sale was good. Also, the product has worked well. It has done exactly what we wanted it to and when it's supposed to.

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    Staff

    Reviewed July 21, 2022

    My rep was very knowledgeable and personable. He explained everything, gave us the samples and ran it through the system. The differences in the feel, texture and the taste of the water has been amazing.

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    Verified purchase

    Reviewed July 20, 2022

    Since our RainSoft system has been installed, the water is a lot softer. I noticed it on my skin as well. I noticed a difference. The installation was cool, and I was comfortable. I just wish that the pipe that the water travels to to get to my washer and dryer could have been behind the wall. It's showing.

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    Staff

    Reviewed July 20, 2022

    Their rep Trey did all the testing on the water and talked to us about the system that would be required. The installation was very easy. He did a great job. We have a pre-filter, a softener, and we have also an RO system. So, water quality is much better. I'd definitely recommend them. Everybody was very professional.

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    Sales & Marketing

    Reviewed July 20, 2022

    The product works great. It’s everything that they advertised. The only problem that I had was when it was put in, part of it leaked and that's still an ongoing issue. They're supposed to come out and address it this Friday. Also, there were some mold issues. The fellow who was out sprayed it and he's gonna come back on Friday to put some sealer on the wood.

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    Reviewed July 19, 2022

    I like the RainSoft system. The purchase and installation went well.

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    Sales & MarketingPriceStaffHonesty & Transparency

    Reviewed July 17, 2022

    I liked the water test. It was very thorough. The sales pitch was long, though. I also didn't really like that it was misleading. But we needed a water system because the softener that we bought wasn't working. The test products that they had were really good and we liked the system. The technician was polite and professional. I would recommend it to anybody. It is a little bit pricey but the water softener is excellent. The purified drinking water system is wonderful. You can definitely tell a difference just by drinking bottled water.

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    Sales & MarketingStaff

    Reviewed July 16, 2022

    The water softener from RainSoft is awesome. The water is now definitely a lot cleaner. The taste, I can drink it right out of the faucet. I have to get a bypass from my refrigerator water because I don't need the refrigerator filter anymore. The installers did such a great job. The sales rep was also awesome and very pleasant.

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    Punctuality & SpeedStaff

    Reviewed July 13, 2022

    The installers of our RainSoft were prompt, on time and professional. The system is good. I've gotten a little used to it. But the newness of it has gone. At first, I would wash my hands and it would feel like I need to wash them again because I used too much soap. I forgot that I don't have to use that much. I feel okay with it.

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    Staff

    Reviewed July 12, 2022

    We were moving and putting in a well. We knew we gotta have to have a water softener. The consultation with the RainSoft rep was good.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed July 11, 2022

    We moved in September 17th, and I couldn't drink the water. All I drink is water, and I hated the taste. I couldn't get the water down. Come to find out, it had three times the amount of chlorine that it should have. From September to May, I was drinking bottled water. We had RainSoft before in our other home and we called the number that we had and got a whole house system, the same as our other home. We're very pleased with RainSoft. We also called other people to come out to give us estimates, because we wanted to compare. The other people made appointments and never showed up or didn't even return our call.

    The gentleman that we've been dealing with, and the same with our other home, has been just superb. When we first got RainSoft at our other home, it was by another service company that was doing RainSoft, and they were terrible. This representative was very knowledgeable and explained everything about the water. The water is super soft here, where our other house, it wasn't super soft. It was a totally different type of system. We also got a card in the mail to go ahead and make our free three-month checkup that's included.

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    MaintenanceStaff

    Reviewed July 10, 2022

    I've never owned a water softener before, but I've always wanted one because I know the hard water in San Antonio is really bad on appliances and plumbing. I wanted something to purify the water, and we got the spout coming out of the sink too. I'm real happy with RainSoft, and I like using it. I haven't noticed any hard water problems, so that's good. I was also getting eczema from the everyday use of chlorine, and I've noticed that the eczema has gone away on my hands. I even noticed my hair to be softer.

    The representative that sold us the system also said that all the hard water deposit that's built up in our hot water heater will start to break up after two months. Because the soft water going through there will help break it up. That's gonna keep that the hot water heater lasting longer. It's been two months and I can hear the hard water deposits breaking up in the hot water heater. So I'm real psyched about draining it and seeing what comes out.

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    Customer ServiceSales & MarketingStaff

    Reviewed July 9, 2022

    The sales rep did a very good job explaining what they had and what was different from the other people in the market. From there, every step went very easy. They fulfilled the commitment as they did, did good installation, and everything, from drinking water to water we take a bath with, is better. The stains from the bath facilities are gone too. Everything's doing fine. We have a well pump and we wanted to modify what we were getting, to get the sediments out. With the system, we knew we were going to get something better on the water.

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    Verified purchase

    Reviewed July 8, 2022

    I've been very satisfied. I have clean drinking water. It's nice to bathe in it as well. We're pretty happy with the RainSoft.

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    TechStaffEase of Use

    Reviewed July 7, 2022

    They were very patient. We gave them the runaround twice because we weren't home when they were gonna be there. The representative we had was very knowledgeable. Didn't make us feel funny. But we live on a slab and they installed it outside and put it by our propane hot water heater. I told them they could run the power to it. But they just ran the bare wire for the little 12-volt charger all out in the open. It was just hanging off the wall there. The rep said that the little structure that they put the water system in was gonna be on a slab or a building of something. He made it sound like rock. But they just put that little building on the dirt. But my wife said the water cleans the clothes better and the water tastes better. It's also super easy to use the Rainsoft system because we don't have to do anything but put the salt in it. The biggest hassle is going to get the salt. If they could deliver the salt to my house, I would be ecstatic.

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    Verified purchase

    Reviewed July 6, 2022

    Since using RainSoft, the water feels smoother. When I shower, I feel the softness of the water.

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    Staff

    Reviewed July 5, 2022

    Right from the start, we had a good feeling about their rep Brandon as far as his style. We poked in jokes a little bit. We also talked more about our families for the first our before he even started getting into the RainSoft thing. It was a really good experience. With the system, there has been a huge difference.

    Brandon joked about how we would become water snobs and that is exactly what happened. There's a huge difference in the taste of the water and the feeling in your mouth and on your tongue. It doesn't leave a bad aftertaste in our cooking and everyday drinking water. I try to drink four 32-ounce bottles a day. Before the system, it took me a long time just to finish the first one. Now, after the system, I'm finished with three bottles before we even get into the afternoon. We have been recommending it to friends and family.

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    RainSoft Water Treatment Systems Company Information

    Social media:
    Company Name:
    RainSoft - a Pentair Company
    Company Type:
    Private
    Year Founded:
    1953
    Address:
    101 S. Gary Avenue
    City:
    Roselle
    State/Province:
    IL
    Postal Code:
    60172
    Country:
    United States
    Website:
    www.rainsoft.com

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