RainSoft Water Treatment Systems Reviews

We could detect the chlorine in the water. One of my brother's friends that were living there in the home was super sensitive and he could smell the chlorine in his urine. Besides the dry skin and just after the demonstration with RainSoft, we knew that we were right and there was a lot of chemicals in the water out there in Tennessee. Everyone from RainSoft was amazing. Everything was handled professionally. They were on time and they were kind. They answered all my questions and they were there for me via email, text, and phone.

I got water conditioning for my whole house from RainSoft. Since the installation, there has been a difference in the texture and taste of the water from my kitchen sink and my refrigerator. I had been buying bottled water to make my coffee, and I'm not doing that anymore. I received the brochures when I did the purchase, but the one thing that I find very difficult is keeping up with the communications with the company, being able to find the phone numbers and looking them up.

The rep was good. I bought the top-of-the-line system that they currently have out this year and the installation was fine. The system works. I've got softer water now.

Greetings, well, hoping to save you money and headaches. I purchased the Rainsoft System 5 years and 2 months ago. Previously I had a Kinnetico system and had no problems. Should have stuck with them. Anyways, I was foolish and got a Rainsoft. Upfront price was too expensive, again, my bad for getting it. (Kick myself Daily). They don't tell you how expensive it is to own. Besides every year service which cost hundreds this system in 4 years needed Carbon and Resin already which research says it should last eight years.

Did a water study thru Home Depot. RainSoft salesman came to home to test water and demonstrate system with portable filter. His filter worked great and we purchased system. System is not as advertised, do not buy. $9000.00 wasted dollars. Should have got a Culligan or Pelican with no salt tank... Have to regenerate every 2 days. Tech set it up for 1 month regeneration and after 3 to 4 days water smells like rotten eggs and dirty earth. Only 2 people in home and regeneration every 2 days increased water bill by $45 every month. Regeneration uses about 25 gallons and the salt in regeneration phase is killing my grass. Installer put pvc pipe in ground for regeneration water to go down. During regeneration water shoots straight up out of pipe killing grass. NOT WORTH THE MONEY. Salt in system also causes faucets, sinks and drains to corrode. Salt dries skin out very bad....

I like the water system and it helped remove chlorine smell from the water. I am very thankful for the system and the people who install the product. The sales person and the installation guy were super nice. However, I do not like ethics of the service representative who calls, schedules, and charge for the yearly service. She recently sent me a bill saying I did not pay for the service I received over a year ago in October of 2019. Instead of doing a research on her end beforehand, she sent me a bill just recently stating I needed to pay $125 which I have already paid October of 2019 (Over a year ago!!).

Paid over $2,000 to have a EC-5 water softener system installed. Valve constantly leaking. Local installer charges $100 each trip to replace an O-ring. The system is junk. Should have went with a better reliable brand.

I purchased RainSoft softener water system, peroxide system, and reverse osmosis system. July 2019, through Home Depot. Anderson installed my systems. 1st problem I have is my TDS numbers are still very high (TDS numbers at reverse osmosis is 198 and 756 and sink.). Anderson came to my house many times from July to November. The last person they sent out. Told me that home depot should have never sold me the system, because my TDS numbers are too high and they should have told me to get a new well. 2nd problem I had is all the owners at Anderson are very rude. They are so rude, that 1 of the owners that went to court, almost got kicked out of court.

Our RainSoft water softener was serviced in July 2019 and in August 2019 had a failure of the entire system. The resin in the tank backed up into every water line in our home. Thousands of dollars of damage and neither the distributor nor Rain Soft took responsibility for the resin failure. The distributor would never reply to any of our calls. The only email we ever received was one telling us that they were not responsible. I attempted to contact Rain Soft corporate to let them know that the distributor was unresponsive and they only said they would "look into it" and encouraged me to keep trying. I never heard anything back from either the distributor nor Rain Soft corporate.

Rainsoft of Chattanooga, Southern Energy Water & Air LLC, charges $225.00 for a service call! I was told that the under the sink filter should be changed once a year. That's over $300.00!!!! That is ridiculous.

Had a flyer at Bj’s Wholesale and someone came to test the water. We were convinced that the water softener will satisfied our needs. We had a hard water and we must treat our water. We had to use the financing program at the 9.9% a year. Not too bad, considering that we really need better quality water. They installed the system right away and they took a picture of me next to the system. Salesperson never came back to test the water after installation. The financing company charge us almost USD 2,00 a day and if we pay on weekends or holidays, payments won’t go through and we charge by the day. We put 50% more that the agreed amount in the contract but we don’t see the decrease on the price of the system.

I'm writing this review just so people have some sort of a warning before they get the salesperson in their house and ultimately sign the dotted line since believe me, once they're in they will hard sell! First of all, the people working for this company, are all nice people. The guy who sold it to us was nice all the way to the installer and support afterwards. It’s just that the system is way too expensive at $6, 490! It's a nice system to have but not essential! Wait until your AC breaks and you will see what is really important especially in Texas!

We have been a customer of Rain Soft since 2002. We constantly receive annoying marketing calls on average of at least once a week to service our system. So we Finally do schedule a service appointment for most likely to change the seals only to have to wait almost 2 weeks for a tech to come out. OK that’s fine however, they called us in the morning on the scheduled Friday, I have to take the day off of work and then the tech advised he would be out between 5 and 7 PM. I said OK however because it’s in the evening and it is on a Friday. I don’t want to be stuck with a delay and then having to reschedule.

RainSoft reached out to me and offered to cover the expenses to get our system up and running. We took them up on the offer and were able to get our system going in just a few days. After dealing with them directly, I can say more of my issues are with our local company than with RainSoft itself. I am still giving just a 4 Star bc of the price of the system.

I seem to be the minority when it comes to their experience with this company. We enjoyed the presentation we received from the salesman (Dusty **) and ended up purchasing the product. I feel we were deceived by the entire process. There was no explanation given about financing - just a “sign here and someone will call you” situation. I want to KNOW what I’m signing and as I was reading the paper and seeing the 11.9% Interest that we have to pay every month for our payment, I feel I was deceived because our salesman (Dusty **) never explained this to us. We asked if we could purchase the system outright and he said no.

I bought this system 3 years ago and the Florida contractor never could get the smell out of my water. I was also still seeing rings in the toilet even with 4 types of resin and water softening. The annual maintenance for $150+ was nothing more than cleaning a few gaskets and pronouncing the system was working properly (and none of their techs could smell the sulfur in the water).

So we purchased this Rainsoft Water softener for our new home in January of 2019. All was fine until March 28th 2020, a year and 2 months after purchase. A pipe springs a leak... Of course was the weekend so we were charged everything possible, emergency and weekend fees. OK so pipes break right? Well now July 30th, 2020 same thing AGAIN. Same pipe, same leak. We have videos of both. We call to have it fixed and of course that last leak repair was only covered for 30 days, lol. This has to be a joke. So now they want the same horrendous fee AGAIN for the same problem. Only this time they don't have an appointment until August 8th!!

Rainsoft has agreed to re-install our system with updated filters for free. This is scheduled to happen in a couple weeks.

Salesperson came sold us the units while home and water faucet. The installation was pretty quick, sales guy never came back to re-test the water like he said he would. The unit just shut off so called for service but they sent George without even telling if it wasn’t working and he just changed the filters. He said he would let the service know. It’s been two weeks with nothing from them including no return phone calls to our 3 messages. I called the corporate office in IL and said no One here is responding to our calls so they emailed. Carmen just called and said what’s going on. She got an email (what about the 3 voicemails from last week?) Very upset with the service received from this company. STAY AWAY. Plus they are way expensive compared to other companies.. We will see if they actually get this thing working and if they show up for the appt tomorrow.

We are a military family and loved the idea of a water treatment for our house. We were told by the salesman we could move and take the system with us. Our biggest concern was being able to move and we asked specifically if we would have any trouble moving. When we sold our house we paid $200 to have the system disconnected to move to our new home. Then we found out they put a lien on our house days before closing unless we paid the entire amount. We’ve had to scramble to come up with the money and pay off the entire system cost. All of this was after we were specifically told this wouldn’t happen. We went years with no lien on the house and they put it on when we had the system disconnected to move. I will never do business with this company again.

I was called and told it was my first annual maintenance. The cost of the maintenance was approx. $150. Once the team was complete with the maintenance came into the house tested the water and said it was high on Chlorine and it would costs approximately $600 dollars to make the repair. Their amount of chlorine was very low and I thought after a year it was unreasonable and asked them to leave. I never complained believing I could get maybe a couple of years out of the system and then replace it for a more honest aystem removing the RainSoft system. Does it work seems too.

We purchased our Rainsoft system approx 5 years ago and it has been one of the best investment decison we've ever made for our family. Exceptional product and consistent, reliable service. Love Our Water!!! John B. Coconut Creek, FL

Updated on 06/24/2020: When service arrived he did not have the right tank. He emptied my tank and refilled it using resin from another tank. I noticed the new material did not have the black “Acti-Char”, but brown gravel instead. My original brochure states “A sub-bed of specially graded and treated ACTI-CHAR clarifies, polishes, and helps to remove taste and odors from your water. There is nothing else like it! Two units in one, at no extra cost!” So I am thinking somebody is cutting corners.

System worked well but they were not upfront with us about the cost of maintenance and once you buy it you are locked in to their company if you want your warranty to be upheld (this is what I was told). Also we moved while owning the system and we followed the instructions for storing it and while being stored the tanks froze and the company refused to help us instead they wanted to charge us $3900 for 2 new tanks which is essentially the price we paid for it a couple of years ago. We ended up buying a new system from another company because no one in the company would help us.

We purchased a home in June 2017, well water was so bad we went to local Home Depot to purchase a water softener unit. We were approached with a free water test. We accepted and was set up for an appointment. A representative came to our home and tested our water, he stated we had salt intrusion and would need a complete new system. At this time we discovered this was a Rainsoft representative. After much debating we decided to go with the system, they ensured us we needed whole house reverse osmosis. Cost was going to be 10,0000. We thought since we just purchased the home and we were going to retire here, and there was literally no chance of ever getting city water, we decided to go with the system. It was called a EC5 Whole House Reverse Osmosis. We purchased it on 7-31-2017.

The water technician came over after a visit at the Home Depot. He tested our water and showed us all the demonstrations, but told us we will pay 2 grand and had to open up a 7 grand credit line in order to get approved... only signed 2 pieces of paperwork and the next day he came back with a envelope full of yellow copies. I kept asking water technician what is the 7 grand, he said, "Wait 3 billing cycles, it will go down." We have been on 2 years now being back and forth to customer care to credit services... and the COMPANY keeps saying, "It's a contract, we can't do anything about it..." And credit services is telling us RainSoft can honor the bill... they won't do it. They keep telling us they can't do anything about it, it's frustrating the head of household is about to have a heart attack...

I took a survey at Home Depot and the RainSoft salesman showed up soon there after. We used Culligan for years but decided to get a whole house set up. Salesman was real pushy but we wanted the system anyways. They installed the system incorrectly and wrote down the incorrect financial information. They only came to fix it because of this. They harassed and yelled at us despite the mistakes they made. Like the product but not the customer service!!!!

We love the system. We're kinda spoiled on it. But we had had problems on and off for a couple years. It was because the system was older. We either had to pay more money to keep fixing it or upgrade the system. It was really weird when it wasn't working so we ended up upgrading. The two guys who came out did a good job.

The water we were having was really slimy. We couldn’t get the soap bubbled up in the shower. The girl at the trade show that we talked to said, “Well, we got the thing for you.” And the guy came out and gave us a good sales pitch and he put it in the next week and I’ve been happy. Ever since we had RainSoft put in I’ve had great showers. The water’s taste is great. I hardly use any salt. My wife and I had about 60 pounds of salt in the house. Before we had it changed and I’ve only put in one 20-pound bag since the last time I had to put in. It was about four months ago so we’re happy.

We have some extremely hard calcium water in Tucson. Had Kinetico give their information then asked Rainsoft of Tucson for information. From the start, MATT had just the right amount of information tailored to our questions and previous information. No high pressure at all, just the facts. Several years in any sales business, you'd think it would come across as stale and rote. Not so with Matt -- he made us feel like his very first customer with his enthusiasm and ability to sift through just what we needed.

My wife liked Rainsoft when we were looking for a water softener and happened to be in Home Depot. The installers were great. However we were having a little bit of a problem with it, but I think it was because it hadn't cycled all the way through but I think it’s fine now.

We had Anderson Water System since around 2008 and when it had problems, the parts couldn't be replaced anymore. The salesman came and said that they were now selling RainSoft. I thought it was kinda weird that when he tested my Anderson water that it had a high number compared to the osmosis thing, which had zero. He was the one that sold us the other system and he was a good guy. When my husband was alive, we went down to North Carolina and North Carolina is built on sand and it was all soft water. I noticed that when we got down there, my eczema was gone. So I wanted soft water in the house and got the whole house system, not just the drinking water, and it cost 5,000.

We did a home water test through our town and RainSoft tagged our mailbox. Then, we gave them a sample and they called within the next day or two. The guy who came out was very knowledgeable and professional. He showed us everything we needed to see and explained everything very well. The installation took about half a day. We got a big house, which is 3,000 square feet, and the kitchen is on one and the access door is on the other end of the building. The installer had to go up under the house. We just had a crawl space. Since we've had the system installed, the water is all I drink. I use the alkaline. We bought a bunch of plastic bottles from Walmart and my wife fills them up every other day. We’ve got 12 in there and I drink 4 a day.

The guy that we bought the house from had a water softener. He advised the guy that had Rainsoft to come and talk to us and we bought one. The installer did a very good job. We've had the system for months and we've been happy with it.

The RainSoft rep who helped me was on time, knowledgeable, friendly and patient. He explained everything thoroughly. The installers were on time too and installed everything properly. The permits were obtained and we got all the inspections done. So far, everything that I was told has been accurate. With their system, my skin is not dry anymore. It's not itchy and my hair feels softer. Plus, my water tastes great.

So far, everything is working out very good with our RainSoft. I was at Home Depot shopping and then someone came up to me and talked to me about RainSoft. Then I had someone come into my home and talk to me about it. My husband and I decided that we wanna try it out. And so far, we love it. The sales rep was very good and helpful. I feel like the way that everything was handled was pretty good.

We did a simple water test from Home Depot and was contacted by RainSoft about two weeks later. We already knew that since we lived in the countryside and were on well water that there was issues with our water. The water was hard and stained our clothes and anything else that came in contact with it. Well after the installation of our Rain Soft water treatment system we really noticed the change in our water. Our clothes are brighter, no more dry skin and we can actually drink the water right from the tap. Thank you Rain Soft. We are loving the difference.

We just moved in December and we were taking a trip to Home Depot. One of the RainSoft representatives was there and so we scheduled an appointment for him to come and show us. He took his time with the demo so it took a bit longer than the two hours but it was worth it. He knew his stuff and he knew what he was talking about. He was able to answer all of our questions too. The demonstration was well done. He made it a little bit personal 'cause he talked about using it for his own so it was like he was not just selling a product that he's selling, but he was actually using it. Knowing and seeing the demonstration, we felt it was something that we had to go for. It's self-explanatory and the products are good. I feel better drinking the water and it tastes good, so that's always a good thing. I haven't bought water in a long time too. Everything's working pretty good and we're satisfied with it.

I had worked in the construction field for quite some time and years ago, RainSoft used to be what went in a lot of these new construction houses that I've seen. I used to see them hook the system up in the garage off their water heater. I heard of it before and I thought might as well do it too. We had Rainsoft come out and check our water. We had the same ugly water everybody else did. But my wife is a little self-conscious once in a while. So, we hee-hawed and listened to what the lady rep had to say. She was good about it and we ended up getting the water treatment system.

We were seeing a lot of yellow and iron in our toilets and in our shower. We'd clean it, but within a couple of days, it would be back. So we knew there was something going on and we wanted to get things looked at. I saw one of RainSoft's facilities in a town that we drive through frequently and when I saw a billboard on the highway, that kinda reminded me to give them a call. The rep was really nice and laid out the plans that we could choose from. We were pleased. Now, I don’t have to clean the shower anymore because the yellow is not coming back. We also got an RO system too and we now stopped buying water at the store.

The RainSoft rep who came over was very knowledgeable about what to find in a place where to put their system. He was very nice about the whole explanation of how their system works and open to questions. He showed us samples of water levels in other towns like ours. With us having kids drinking water every single hour of the day, we saw the opportunity obviously to improve our water levels. He also told us about rebates and we got all the discounts.

We were very happy with the installer. The system appears to work as advertised. However, after a few months of operation We noticed that scale continues to build up on our kitchen faucet and that our washcloths remain stiff after they dry. I suspected the water heater had some mineral build up but I wanted to see what the follow up test revealed. The service person that performed the test commented something like "we see this frequently" and in so many words that their company can sell me more equipment to fix this problem. Not exactly what I wanted to hear after spending the premium on this system.

A RainSoft agent came to the door and we purchased the water softener. Their agent and installation team were very good. Our water is a lot 100% better now.

RainSoft's rep was a very informative, nice, and polite guy. Our nasty tasting water had a lot of chlorine in it, which was why we needed a water softener. Our RainSoft seems to be working okay. But when we got a new modem, which changed the password, the water softener disconnected from the old one. I wanna put in a new password, but it won’t let me do it so I can’t get it connected to the Wi-Fi again.

My husband and I decided to purchase the entire Rainsoft system with clean start and the air purifier. However, our installation was scheduled for today 2-27-20 and no one showed up. I have not received a confirmation call or anything. I have tried calling and leaving messages since no answer on the phone. No returned phone calls as of yet. We are 1st time customers and it’s not a good look. Hope this turns around ASAP. Starting to make me wonder if this is legit....

We went to Home Depot and we asked to get our water analyzed. The guy who works for Rainsoft was good. We didn't really have to purchase any because he said that we were getting the product for a couple months or maybe a couple years free. This house is a two-family house. So, he said that two families would have been able to get two sets of separate products which apparently did not really go that way. I got the RainSoft product and it's pretty good.

We have had Rain Soft installed for about one week and we are thrilled with the results. The Rep came on a Saturday and was super friendly. He did the product demo and we were sold instantly. A few days later, the technicians came out to install the system. Within a few hours they were done and explained everything to us. They even reassured us that if we had any problems that we could call and someone would be by to help. The water is crystal clear and has a smooth taste. I am glad we have this system.

I was contacted about yearly service. I scheduled a appointment, I received a call a couple days later saying I had to change the appointment. I was busy at work during this call. I informed them to call back at a later time that day, which the lady agreed to, so I could get it reschedule and I am still waiting. It was been over a week. My wife and I feel we were forgot about once we paid for the system. With that being said, yes the system works but I do think we could have gone with a cheaper product and received the same results and customer service.

Company got back to me within a day and helped me resolve the issue and I am very pleased with the service I got from the Aid his name is and they are great. He will do anything in his power to do what it takes to resolve the issue. Rain Soft does take care of their clients I would have to say. Thank you once again.

We had just moved and the water at our new location was too hard. We got RainSoft and all the agents who have been here have been excellent. Now, the water is soft and we’re very happy with it.

We're on a well so the water isn't treated. I've been dealing with Baltimore Water Conditioning for about 15 years and then there came a RainSoft dealer about 4 years ago. When my old conditioner finally failed, I was offered a deal on a new one. The customer service is excellent and beyond expectations. We've been dealing with the technician named Tom and he has been handling our problem for 15 or more years. He is super. I was very impressed with RainSoft overall.

I had just recently moved to St. Pete Beach and I noticed the water was horrible. I was in a local Home Depot and someone asked if I wanted to have my water tested, and I said, “Well, I’d better,” but I had no plan on doing anything and I’m not proactive when it comes to this stuff. And they came and I had to put it off for a few months. They called in a few months and I let them come and I was blown away. Brianna, the woman that came, was terrific. Everything about RainSoft's customer service was A1. It renewed my faith in humanity, in salesmanship, because they deliver. I just love it. I come from Boston and there is a marked difference. It’s much more relaxed. And down here, nothing’s pushed on you. You are still getting credit just for having a brain and can make a decision, but all the evidence was there right in front of me. It wasn’t jammed down your throat.

One of the representatives at the Home Depot introduced me to the RainSoft system. I didn’t know about RainSoft before but I know there are some water treatment systems. Customer service was good and they treat well. The sales guy was very nice and he came to the house and explained everything. Even after the installation, the installation guy was very good. And recently, there was another guy who did some checkups. So, everything is great. There were a few doubts I had before as it was not clear to me but it’s okay now. All in all, there are no big issues. The water system is good and my family is enjoying it. We have softer water now.

We bought a new refrigerator from Home Depot. And then, somebody from Home Depot called us and asked us if we had our water tested. They set it up for RainSoft to come out and test our water. We just bought a new home then and they showed us how hard our water is, how much chlorine is in the water, the damage that it does to the type of pipes that are used today and new construction, and how it helps preserve those pipes in the long run so you won’t have to do that much maintenance. Overall, we were impressed. He activated the ingredients in soap that actually fights against hard water. And then, with the softer water, he activated it with less powder. It saves us money all around in the daily products we buy as far as soap and cleaners, and plumbing issues. The guy who came out was perfect. We did refer a lot of people to RainSoft Water Treatment Systems.

I've had RainSoft about 10 years ago and we've had it for years. But I moved so many times and I didn't take it with me the last time I moved. We moved to our new location and we have well water. I wanted a RainSoft so I specifically reached out to them to buy the system. I talked to the salesman beforehand and told him I really didn't care much for the pitch because I know the ins and outs. I just wanted the product. So, she came over, she tested the water, and it was in and out fast. It's what I expected and wanted. Other than the price is a little steep which I doubt that would change, we now have good clean water.

Our water never tasted good. The refrigerator has got the filters on it and it's not too bad but I always wondered. A rep came out and did the test on our water and that's when I figured I'd try Rainsoft. They were all professional and I had no trouble with anybody. The guy that put the system in was pretty good. I also went over by their office to see where it was and asked questions and the lady there was pretty good. We had the Rainsoft installed and the water quality had been 100% better. I had to use tomato juice to take my pills but I can do it with the water now. I also noticed that with the filter, I drink water right out of the sink now and it tastes good. I have sensitive teeth so I didn't like to go on the refrigerator, which is filter water.

We moved into a house and the water was not the best. Our neighborhood used bottled water. We knew we needed to seek a better way to have our water out of the city provided stuff. I walked into Home Depot and asked the rep. Getting a test, seeing what it looked like and then knowing the difference that we could make by installing the system went into everything as far as how the decision was made in getting the Rainsoft system.

We Installed Rain soft in December 2019, Jerry Tested our water and there was a lot Chlorine and water was hard. So we decided to buy the water system and got installed. Our System was installed by Plumber Goutam from Brampton. He was really good and Professional. The Fitting was done very quickly and with great perfection. We started using the water, Oh my god it's really good feeling now. We used to drink the pure well water from back home and to be truthful the filtered water feels the same. No chloride taste or hardness. The most important thing is, it feels really great after the shower, the soap started foaming good and there is no dryness in skin.

We purchased our home back in September and it had some water hardening problems. I went to Home Depot and looked at the cheap version of RainSoft. But in the end, I went ahead and went with what I considered the better unit. The installers were in and out. It had been roughed in for a water softener but it was easy for them to install.

I had a RainSoft in my old house for 20 years. The first RainSoft we got was when my wife and I were young. We found out how hard the well water was. She bought a pair of pantyhose every other month and I cut the leg up filled it with powdered lime and put that in the water. That was what we did for two years until we saved enough to get the first RainSoft.

We started this with a tiny water sample through Home Depot. We were then contacted to do a larger scale testing at our home. We KNEW how gross our water was and had photos of some of the nastiness and a coffee maker it destroyed. We had a rep come out (Sat) and do the test. She was on time, adorable and professional. The test was interesting. Yes we're pitched with a sale, various options but we were very interested and if you decide to sign up then, you save $2500. We did and chose the above mentioned items for our package. You fill out the paperwork to see if you're able to get financing and you'll be contacted in a few days. I contacted the rep Weds as we'd not heard and she'd just not gotten to us but we were approved.

The people that have lived in my house before had left the old system and I’ve been looking to replace it. RainSoft came right ahead when I was trying to put one. Everybody seemed knowledgeable about what they were talking about and what they were selling. We had no confusion of what I was buying out of what was their whole system and how the sale works. The installation was pretty easy. The guy came and did it in a couple of hours. The water quality in my house has definitely improved and I feel a little safer. The system essentially eliminates most of the chemicals that they put into the water since I have city water. Everything changed. Before, you could definitely feel the chlorine and all the tap water around the house. I also had water from my fridge, and I would not drink it at all. Now, I do because it definitely doesn't have that nasty taste.

The water in the City of Palm Bay has a lot of chemicals in it. It's pretty nasty. RainSoft put the system in the next day. It works great. The water tastes better and I don't get spots on my car like I did. Also, the fish aren't dying. We have an aquarium. We put in water and let it sit for a few days with some chlorine deactivating material. We put the gold fish in just to see how it worked because it was a new filtration system. Within a couple of hours after we put it in, the stuff started reacting with what the gold fish were putting out and it got so cloudy you couldn't see through it. Now, we have a nice clean tank. The other thing I like is we have a new toilet and we were getting calcium build-up on it really bad, but that stopped. RainSoft did a fine job.

It’s awesome with Rainsoft. I bought a washer and dryer from Home Depot, and I was asked if I wanted to have a water test. It was from there that led me to get Rainsoft. The lady that came out afterwards to do the financing paperwork, and the person that was here to do the water test were great. The system was definitely worth the money, especially with the soap, cleaners and all that stuff with it as well.

I’m involved with some of the sports programs where RainSoft does sponsorships and I’m also familiar with a couple of people that work there through those, which was probably the main reason I called them. I had a unit put in probably 2007, so that would be about 12 years ago. It was an iron filter and a water softener, and the iron filter had failed about a year ago. So, I called the company that put it in. They were saying the iron in my water had changed such that I didn’t have iron anymore and that I didn’t need the iron filter. Also, that I was fine with the test that they ran. But the feel and the smell of the water were drastically different, so the iron filter was doing something in those regards.

A RainSoft representative told me my water was undrinkable, so I financed a water filtration system. I later found out that they lied about what levels of TDS were acceptable. Their lie is what influenced me to finance the $8,300 system. Now they are refusing to return and refund the system. Do not do any business with this company!

The lady prejudge my husband and I. She quickly assumed we were not interested. I set up the presentation because I was very interested in the service. Her attitude was very nasty. We asked about the gift card at the end of presentation and she said, "I only had the 1 Home Depot." I asked, "What about the restaurant giftcard." She said, "I do not have it." We asked how is it possible to set up a presentation without the gift cards. Her response was, "I can't give you what I didn't have." She stated, "I figured you would not buy the product." I politely asked her to leave and to keep her giftcard. I was very displeased she got upset because I asked a lot of questions. I left a message with the lady who confirmed the call. I'm waiting for a callback.

Our daughter has eczema and we looked at the water testing. Our city water was really bad here. We thought that with RainSoft, there would be a really dramatic difference, but there wasn't. A guy came out Monday and wasn't here for very long. He adjusted some settings to see if it would make a difference, but there hasn’t been any yet. I’m not really pleased with the RainSoft system. It’s awful and it is not doing everything that the salesperson said it would. I don’t think it was a good purchase for my family.

The sales representative from RainSoft was very good. I have the water softener and water filter. The person who installed it was friendly. We had another system before, but they were not looking good. So we changed to RainSoft.

I was in Home Depot making a purchase, and a representative in there approached me. She started asking me a few questions, and she was great. She wasn’t pushy. I ended purchasing the entire water system. Everybody I dealt with during installation was great as well. And since using my RainSoft system, I like the way my skin feels.

We had Rainsoft for years and liked it, when it wore out, we ordered another unit. They came to install it. After several attempts to fix it (it leaked bleach water from the start). When they couldn't fix it they blamed us for using too much water. We called repeatedly to no satisfaction. I even called the main office. When we asked them to refund our money No couldn't do that, ask them to move it. We were told it would cost us. Now I have an non-working unit never able to use, I'm out $2800 and had to put in Culligan.

We had a water softener where we used to live before and we are unsatisfied with that company. Then one night a guy came knocking on our door. When he came across with his promotion, we said that we’d give it a try. He signed us upfront on our property here like we agreed upon and got a good deal from RainSoft Water. Although there was one little blip, it was very easily taken care of. When he gave his promotion, he told us that we wouldn’t need the dishwasher's jet dry anymore. But it didn’t work and the dishes were still wet in the morning. We had to go back to the jet dryer, which worked and dried the dishes. Otherwise, everything else has been going all right with the water softener.

My water system was dripping and I called for service. The receptionist was very helpful in getting me an appointment the same day. They notified me when the service tech came to my house. He was very knowledgeable and courteous. He explained everything before he fixed the problem. He also informed me what I may need in the future to keep my water system working in great shape. I really appreciated his service and expertise.

Our previous system which we've had for 14 years died and it needed to be upgraded. The technician that put in the new RainSoft system was great and it is working really well. We had the other guy come back out for an issue, but he fixed that and it's working just fine.

Due to the quality of water in Florida, we looked into water softeners and filtration systems. The RainSoft rep sounded like he knew what he was talking about, but he told me some lines that were not true. It was too good to be true what he was telling me, but I know it was a solid product. I had a consultation with the gentleman that came afterwards to check the system out and he said he was gonna talk with his boss because some of the things he was telling me that would happen after we got the system was bogus. Other than that, we like the water conditioner we purchased. Now, the water is not as hard and it's basically healthier. My wife and I noticed that if we would take a shower, our hair is softer. The water is a lot cleaner coming out of the refrigerator to drink, and it doesn’t leave marks on our shower glasses as much as it used to.

After my husband did a water test and sent it in to RainSoft, their reps called me back and said something about the numbers. They also said they would send somebody out to talk to us about our water. The consultant who came afterward was very personable.

I was approached in Home Depot by a lady in a HD apron asking if I'd take a Customer Survey. Turns out that she works for a Rainsoft dealer, WCW & Air, and says that they can come out and test your water & you'll receive a gift card, it's over a $100 value, she says. So they call and setup an appointment for a 45 minute water test. There is no actual test. It is only a sales pitch for their $8000+ water softener. In a real water test, they should actually identify what is in your water. He could not tell me anything that was in my water, only what his script says.

RainSoft's rep was decent. He didn't answer all my questions, but they got answered eventually. It was enough for me to buy from them. I got both their water conditioner and water softener. However, their initial installation team basically busted my pipe. The guy tried to take out the bricks in my driveway and run their system underneath my floor. That team sucked. On the other hand, the second team was awesome. The tech said what the first team wanted to do doesn't make sense and said that we should go to the attic, which worked out perfectly. They fixed the issue. I have dry skin and since getting the RainSoft system, I've noticed the difference in my water a lot.

When we bought a new washer at Home Depot, there was some sort of conversation with my wife to test out the water. RainSoft came out and tested out the water, and it didn't look like it was really great. So we were sold on RainSoft as far as the presentation was concerned. But the presentation was a little long. It was over an hour. But other than that, everything was fine. The salesperson was very pleasant and very professional. He knew his product. The installation was fine. They did it in a day. There was a secondary one that needed to come back because it was getting late in the day, which was no issue. Both the salesperson and installer were very knowledgeable. It was great clean up work. So I was very satisfied.

Setting up our consultation with RainSoft was a really good experience. Their reps were very accommodating. The one I worked with was a very jolly fellow. A tech came to install and he was a really good guy too. We got their system and extra filtration as well. Now, our water tastes a lot better.

I had solids in my water. It was something that stains porcelains in my bathrooms and my sink. I had a system already but it was very old and I couldn’t rely on it anymore. So, I wanted to upgrade to a new system. I went online and found Carolina Freshwater, the company that installed RainSoft's product. And that one looked like something that was an upgrade from what I had, so that’s what I did.

The representative who tested our water was very knowledgeable and the installers were very good and professional. We got the whole RainSoft system. We haven't had any problems with it.

The air in my house has NOT changed. Now when I fry foods the smells seems to come out more in my back bedrooms long after the kitchen. Initially it would emit a burnt smell that burned my eyes. Their sales tactics are extremely deceptive and outright lies. I’ve had my air purifier 1 year and had to change my filter 3 times. Beware.

The person who came out on behalf of RainSoft was excellent. Their installer was very pleasant. Since getting our system installed, we've been pleased with everything except for the fact that I don't know why water is running into our disposal. Water keeps draining there. I called the local representative, Moore, and I got a recording on the 23rd. I also got a recording today and no one has called me back yet. Still, our water quality has been much better.

I was called by a salesperson and asked "if I would like a free analysis of the water in my home". I said: "Yes." I asked if they were trying to sell me something and she responded: "No, we are just getting a map of the water quality in your area." When the salesman arrived on time with his equipment, he repeated the same sales pitch. I never received an analysis of my water. What they basically did was show me that there was something in my water, like minerals, which we actually need. He did think that one test showed some chlorine. However I was interested in finding out if I had 'lead' or any other harmful matter in my water.

My experience with the water softener and everyone at RainSoft has been great but we were misled a little bit by their sales rep at Home Depot. Some of the things that were promised were things that we ended up having to purchase and it's not okay that he did it, but now that we've purchased the product, we like it and we are very pleased with it. The service and the equipment are great. We love it. We’ve had it installed for four months and we have much softer water. We’re not seeing the calcium deposits and we’re noticing a big difference. We’re very satisfied with RainSoft.

We have recently got EC5 water softening system and would like to return in but RainSoft made a clever legal contract. We had only 3 days to try it and ran out of the cancellation period. Consider these before you purchase it.

We got a Quality generator and they had other Quality water products, so we got RainSoft. It has been 10 years but we got a new carbon filter added to it a couple of months ago. I love the products that I have from them and the people from RainSoft were perfect.

We have had the product installed for one year. It cost $11,900 and is worth maybe $3,000.00. We've had repair technicians come out at least every other month due to some problem with the system. It was originally installed incorrectly and had to be moved to another location. Water tastes horrible! We want it gone!

RainSoft sent me a thing in the mail for a free thing of Tide, which I have not received. I was supposed to get that for having my water tested. I got their system and it's outside in the yard. It’s a big thing and it hasn’t much salt in it. I've had the system since October 2nd. The salesman was nice and polite. The installers were nice too, but they did not finish the job. It got dark on them. They said someone would be back the next day. But they ended up running the extension cord and they didn't leave enough wire for the next guy that came out to finish the job, so they told him they needed to rerun the wire. Another guy came out and he was very nice. The third installation guy said he knew how to fix it but he was not a certified electrician, so they won’t let him do it. He would send a certified electrician.

I have an older system since 1994. The tanks are not working and there is no one in my state (Mississippi) who services or sells RainSoft any longer. I have asked for a partial refund on tanks which have a lifetime warranty but am not getting anywhere. I spoke to customer service and wasn't happy with the conversation.

I used to hate our water. I never drink from the tap and I don't give it to my dogs. Also, I hate when I give it to my plant 'cause it's filled with chlorine. I got the whole RainSoft unit for the house and the rep was very nice and thorough. He laid it all out and he showed a lot of examples with the water. He didn't give any money prices and left that to the guy that was coming next. For the installation, it was fast and good. But the installer said that a full salt bath lasts for about a year. Then he called me today and said it's halfway full. I told him I would call RainSoft to ask why the salt is lower than what it should have been.

Home Depot sent A&B Marketing out to our home to sell us this system. Installed 02/26/2008 $9,450. This lady promised us the world and made us think this system would perform a miracle on our well water. Everything she promised us was a lie. All of our plumbing fixtures, shower glass and toilets are corroded with hard water deposits and we have spent $2,273 on them coming out every year to service this piece of junk. We have faithfully had them out every year to service this system and we still have no good water and all this corrosive deposits on all our plumbing.

We replaced an old RainSoft unit we had which was no longer functioning. RainSoft put a better unit in and installation went very smoothly. The new unit has less salt usage.

When I did my laundry, I had bits and pieces of the rust stuff in my washing machine. Plus, the water was rusting out my pipes. I got the whole unit from RainSoft. The installation was awesome and the installers demonstrated stuff. Everything was good with my RainSoft experience.

RainSoft's reps were really knowledgeable and explained everything correctly. They offered to do a demonstration about water and I loved the water's taste. They were very friendly and I feel very good with them. I purchased a filter system and now I don’t buy bottled water anymore. When I shower, I feel really clean and there is no smell in the water.

RainSoft's sales rep knew all his stuff and he answered every question. I got a water conditioner from them as well as extra filters for drinking water underneath the kitchen sink. Installation went perfectly and since then our water has been better. My wife loves our water quality. She can tell the difference just by feeling it on her skin.

We went to Home Depot and heard about RainSoft. It was a good experience when we set up the consultation with the sales rep and the interaction was great. He showed me some stuff and I got the complete system. I’ve had it a couple of months and since having it installed, the water tastes better as well as the coffee. It's as nice as it gets. I've been used to hard water so long and it has changed.

When we had a consultation with RainSoft's rep, he was very nice and informative. He explained everything that he was testing and where we stood. I could tell he liked what he was selling. I got a softener, filters, furnace device and the faucet in my sink from them. Since having their system, our water has been great. Before, I couldn't drink my water because of the condition I have. Now that I have RainSoft's system, I can.

The water in my house is hard. I went to Home Depot and I told them I wanted a water softener system put in my house. They sent a guy over from RainSoft and the consultation went well. The scheduled time was fine for us too. I had a water softener system installed in my house and a water filtration reverse osmosis system installed in my kitchen. Chris was my installer. He came over and knocked it out. He explained the system to us and gave us his number to call in case we had any issues or concerns. We've had the system since July, and the water is now clear and it tastes a lot better. Everything is good.

We’re very happy with the RainSoft system and, coming from a background of customer service, I’ve been extremely impressed from the sales presentation to you name it. There was no hard sell and everything has been very nice. We got the large capacity water softener and we got the reverse osmosis. The installation team was very good and professional. I was quite impressed with everybody and the whole process. We've had the system for a couple of months now and we noticed that the clothes seemed cleaner when they come out of the wash. And you actually feel clean when you get out of the shower. I couldn’t get the soap off me at first and then now it has all changed where everything’s fantastic. The water purifier under the sink has a little issue and we just had a tech out here, but all in all, we’re very happy and we've had a great experience.

There was a free water sample test towards the exit at Home Depot, and once we filled out for it, RainSoft got in contact with us. They set up an appointment, an actual in-home consultation, to see what the difference is. The demonstration was amazing until there was some sort of miscommunication. There was a bit of a false promise where they said there was going to be a soft inquiry, but it was a full inquiry. I had just bought this house and I also got a new car, so I had to get my credit back to where it was. Adding another line of credit, I thought that if that was the case, I never would have gotten it. But overall, it was fine.

The quality of water in Florida is really bad so I wanted a water system. I set up a consultation with RainSoft and that went well. It was all fine with their installation team too. The work was quick. They only had to come back for an electrical installation for the power outlet of the computer. But the installation of the system was a few hours.

I live in an area that has hard water and minerals in it. I heard about them and then got them, and they installed it. And since then, being it so old, I had them to replace the computer head it had on it because 20 years is a long time to get service out of a unit. I contacted them because I had changed my telephone number and they had lost contact with me. So, I took it on my own to look up RainSoft and call them telling that I needed someone to come out and check my system. I noticed that the salt level in my salt box was not working like it was before, so I knew something was wrong. When you take a shower and you do not get any foam from your soap, you know your water is hard. And that was what I was experiencing.

My experience started when I was told by the sales rep that if he had known I was a single woman, that he wouldn't have come to try to sell me the product because I don't fit his demographic. I bought it anyway, because I was impressed by the product. The first group of gentlemen who came to my house might as well have been tweedle dee and tweedle dum. They wasted a large amount of time deciding that they weren't intelligent enough to install my water system. The second set of gentlemen who came out are the only people in this company who are worth speaking to and honestly should just break off and start their own company. They did have to come twice because they ran out of time the first night, but they were a blessing. However, they left holes in my walls and a giant hole in my floor. I was assured that Rainsoft would come out and fix it, no problem.

When RainSoft called, we set up an appointment and the guy showed up on time. He was friendly and knowledgeable. He explained everything down to the fine detail. We got everything from them. The ozone machine for the laundry, and then the alkaline purification for drinking water. I was in the middle of a kitchen remodeling, and we kept pushing back and pushing back the install date. But the lady at their office was very kind with working with me. It was a couple of months between the consultation and the install. When the installation guys came, they were great. They showed up on time, did what they had to do, and were gone. They were clean and efficient.

Had a system put in last month & it's great. Expensive. Said I wanted to pay before came due to avoid interest. They said OK but didn't have correct paperwork. When they left, said they'd send it. Never came. Didn't tell me. Had to order 10 yrs free soap within 4 yrs or lose it. Kitchen cleaner cannot come in contact w/ food surfaces!! Some of laundry detergent can only be used in HOT water! Water pressure goes way down. BUT the worst is: the finance co they use is PITIFUL!

We had a water softening system in North Carolina, so when we moved here, we looked into it and I ended up with RainSoft. We got a whole-house system and everything went well. We've had it for two months now and it's running well. The water here was terrible. But now, it's working just fine and we're very satisfied.

The sales rep who helped me was nice. She came to the house and got everybody involved. The kids were interested in the little experiment they were doing, showing the sediment in the water. So, she was pretty cool and knowledgeable. We bought the treatment system, and we have noticed a big difference with it. Before, the water was extremely hard and so brushing the hair was a nightmare. Then the rep showed us washing your hands and you could feel the dryness right afterwards. But now, everything is nice and clean. The hair is easy to brush and it feels like you have lotion on afterwards. The installation was quick and easy. My dad and myself pretty much ran the lines before they got here because I wanted to move it anyway, so all the installer had to do was set it down and hook it up. He configured it and hen gathered all the paperwork. He was knowledgeable.

In the years of experience that I've had with RainSoft, I've had no issues. If there's any problem that comes up, I'd make a phone call and in less than a week, I've got the issue resolved. I like it. We started using RainSoft water softener in '90 when lived outside of Nashville, Tennessee. When we moved to Florida in 2000, I wanted to continue that and I had a new RainSoft system put in the house that we bought there. I've had good experiences with it. I like the way the water is.

I got a phone call, asking if I was interested in clean water, and I said yes. They set up an appointment and a young man came over. He was excellent. He showed us the product and all the specifics of it. And we liked it, so we wanted to get it for our home. We got the RainSoft system for the entire house and the installation went great. The young men came in, found a place to put all the parts and moved some stuff out. They were very friendly, courteous and professional. The system is doing well ad we like it.

Our water system from RainSoft is working really good. The installation went very well, and everything’s been good since then. The water is better and we don’t have to buy more water bottles. My daughter and I, and everybody here noticed the difference on our skin.

During the RainSoft sales pitch, the rep told me all the benefits of the softer water. He tested the water and showed me the hardness of it and what it did to the pipes, to the clothing, and to the machines. It was a very informative and very good sales pitch. I bought the treatment system and the installation went well. But then the gasket was leaking outside and although it wasn't leaking bad, it was enough that I could tell. The installers had just left when I saw it so they came back about a half-hour later and fixed it. Everything went fine in the end.

I moved to a new neighborhood and evidently, water is a big problem here. It’s extremely hard. The salesman was very knowledgeable. He tested the water and explained to me how the water softener worked and what to expect. There were several of them, probably five, who installed the system which is a EC5 Series. I watched them work and was congenial. They did an excellent install, and it was not easy to install. The system works well. The only negative thing is that it was very overpriced, but I knew that going in. Since having the system installed, I noticed that I don’t need nearly as much soap on it. It came with their little brand of soap, which I don’t really care for much. But I can use much less soap, and the water feels good.

They were very fast, clean and smooth. They set up really well. The water in our area is quite hard and now with the Rainsoft system, it's very much softer and tastes better. We now drink from the tap.

We really like Rainsoft. It took a couple of weeks for all the water to run through the system, the filters and all that. But, it’s really good as well as with the sales rep. Everything went well with the installation too.

I was in the market to replace my existing water softening system and I decided to request a quote for a RainSoft system. The sales rep is very personable and knowledgeable. He knows the system inside out. I purchased the RainSoft system in August and the installation went very well. RainSoft is actually superior compared to our old water softener. We used to notice a difference in softness in our old one. But with RainSoft, it's always pretty uniform soft. We're so happy with it.

We've had the house for about a year and the filter system was there when we bought it. I’m disabled and my wife was having to go up on the house to change the filter so, we wanted something better than what we had. Now, we’re more than satisfied with what we got and we all love it. RainSoft’s customer service was more than helpful. We were very well satisfied with their expertise on everything that they did. The water is so much better tasting and it seems like it doesn’t dry our skin out like we were experiencing.

I had the RainSoft system installed about a year ago and now the water is no longer alkaline, I call them to check the system and was told to buy a kit from Lowe’s hardware store for $30.00 to test the water. I did that and the water tested acidic. I even bought a test kit for a fish aquarium and it tested acidic. I called them and they said if they send someone to test the water it would cost $100.00 to test it so, I told them I was going to turn this in to the BBB and now they ask me to bring my water to where they are 40 miles away so they can test my water and I told them no, because I know how water can be nenovered to test what you want so they asked me to take it to a pet store to be tested and no customer should have to go through that.

Our demonstration completely misleading. We were lied to. The system we thought we were getting does NOT do any of things we were shown, All we have is a filter and we had that before. We WANT A REFUND!

I was shopping at Home Depot and a guy approached me and asked if I have hard water. We said yes and he said he would get me hooked up with a free home test of our water and a possible solution. The RainSoft sales rep was knowledgeable although a little bit pushy. We wanted to get the iron-reducing system but we weren’t necessarily ready to do it that night. She kept providing more and more incentives so, we ended up purchasing it that night.

Please know that our one star review is based mostly on the integrity of the sales rep and the area company that installed our unit. Our new house had terrible well water, iron stains on everything and it stained everything we had a dingy color. You could smell the iron and sulfur when the faucet ran. After 7 month we filled out a card from Home Depot for a free water test. Eventually, a call came and a sales rep came out. He set up his case at our kitchen sink and proceeded to dazzle us with brilliance. We were told this system had free service for the life of the product or until we no longer owned it. We were told our water would be soft and taste wonderful. We were told as a bonus we would receive five years worth of free Pure & Natural soap and cleaning products, saving us hundreds of dollars a year.

Setting up an appointment with the sales consultant at RainSoft was easy and fast, and he was an excellent person. The installers came on time, they had a good attitude and were very professional. Having it installed, cleaning the glass in the shower is so much easier and the water tastes much better.

We had a water committee in the area giving us information on RainSoft. The rep that did the whole water testing was really good. We got a home filter, softening and the water osmosis thing. The installers were accommodating, respectful and they cleaned up after themselves. Now the water tastes differently. The filtration doesn’t have as much hard water especially when you’re cleaning the showers. I also noticed my hair isn’t as frizzy.

Rainsoft called me and because of their presentation, I purchased their system. The sales consultant was very good. The installation was done very quickly and the installers did a very good job. The only thing is the water is softer, and you notice that when you're taking a shower. But the system is doing what was said it will do, so it's very good.

My old system went out. Had to find a replacement. Went to Home Depot & they set up the appt for RainSoft to come out out of Richmond. I meet a man named John **. He did the test to see just what I needed. At first I was a little leary about getting it because the old system promised the same that it would take the smell away & all but it did not. The RainSoft system was in about 6 day & the smell & all the hard was gone. The nice thing is no more smell & I was going thru 6 bags of salt every 6 weeks with this system. I will not need salt for a year & no filter to change. I am so glad I went with this. The whole company has been outstanding from the office people down to the ones that put it in. I highly recommend this company & this product. Alberta

We purchased a carbon filtering system for the house and the water softener. The installers did a very good job and we’re very happy.

My experience with RainSoft has been good so far. I decided to purchase their water filtration system based on their presentation, and now I've noticed a difference in drinking, bathing and washing. Everything’s good.

We had a new well put in three years ago, and I was noticing we were getting residue from the water, especially in the toilets. And so we’ve been saying all along we needed some kind of a filter system. We got a RainSoft mailer to test the water, and it was an opportunity to do it. The sales rep from RainSoft was very knowledgeable and informative. I had a little problem with the installation, and the installers had to come back and fix something. But other than that, it was fine. Now that I have my RainSoft, I don’t have the residue which was my main concern. We could taste the difference in the water, too.

When we called, a very fine gentleman from RainSoft came and made the whole presentation. He was very careful and when we had some inconvenience after the installation, he came and fixed everything with the installers. It was leaking water and there was an adjustment of one of the water sources, but it was fixed on the same day so I didn’t have to wait. I put in the water conditioning system, the washing machine system, and the water distillation system for all the systems. It’s some kind of expensive, but I made an arrangement. Now, I notice the difference in my skin when I have my bath. Plus, I don’t have to use so much soap now when washing the dishes. Even in the water’s smell, there's a great difference. I recommend the RainSoft system to others.

We installed Rainsoft water system after water testing demonstration by sales representative. He explain me that total cost will be around $ 4500 for financing the system and service is free for life. After installation I realized that it is going to cost me $8000. Also he offer me free RO drinking water system worth $250 and installed on our kitchen sink. But he never told us that it is going to cost me $200 every year for replacing filter and service. If told before I would never agree to installed $250 system if going to cost me $200 every year.

Spoke with the owner of the company and discussed the issue. We were able to resolve the misunderstanding and clarify expectations.

Erica, the representative from Rainsoft was great. I talked to her quite a few times at the water festival. I was delighted to go through her. Since having Rainsoft, the water tastes better. But now my icemaker on my refrigerator doesn’t produce ice. They said to take the filter off ‘cause I don’t need that extra filter. If I take it out of my particular model of refrigerator, it doesn’t work. So, it’s not even an option. That's upsetting, but the rest of my experience is all good.

I have had a RainSoft unit for 20 years at our beach house. The person who came to service it was the owner of the company. They had been so slammed after the hurricanes that he’s been out doing lots of service calls and sales. He cleaned our unit out. It’s never been done. He did all kinds of stuff to it. He had mentioned that if we got one of those filters, a filter system for it, that it would keep it fresher and it would filter out a lot of the stuff that had gotten into our water filter unit. Then we started talking about it, and he started asking me about Bug. We ended up buying it all ‘cause he was a great salesperson. And it’s been fabulous. Two guys came to do the installation. One fellow was I think in training, and the other guy was so knowledgeable. He was great. I was as impressed as I could be with them. They were as nice as they could be.

My experience with RainSoft has been great. Their sales rep was very helpful and he explained everything. He did a great job. The guy who installed my system was very professional too. We've had the system in place since around July and there has been a big difference. The water is softer and it tastes a lot better.

We have impure water coming out of the well, and because of that, we purchased a water softener, UV, and some kind of a pre-filter from RainSoft. The sales rep that we dealt with was cordial and professional, and then the installation also went great. I really appreciate the care that they took with the home. They really did a noble job to take care of things like I would want them taken care of, as opposed to somebody just coming in to do a job. And with the system installed, our water tastes and smells better.

I’m not satisfied with RainSoft. I was supposed to get a rebate check. I’ve called in my sales rep six times at this point. I keep getting the runaround. “Oh, somebody’s gonna call you and let you know it’s been delayed and what’s been going on.” I was also supposed to get additional points on the My360. Those have not come through. I followed up with the woman who I was working with. I’m being told that should be taken care of this week. Overall, if I didn’t have those issues, I’d be satisfied. But the promises that I was given on top of getting the RainSoft are not coming through. So, it’s just turning me off to the whole RainSoft procedure. Also, I was told that I would get either like four or five months of differed payments. I wouldn’t have to make a payment. Usually, when you’re offered that, it’s interest-free differed, and it hasn’t been the case.

I did a water test, and then a gentleman came out and tested the water and showed us and offered up the Rainsoft equipment, and we got it. We love it. We got everything including the washing machine one, the air filter, the air filter for AC, the water and the sink. Our full house is set up for it. The drinking water is perfect. I did not drink very much water before then. And now, everybody in the whole house drinks water regularly.

My wife had known about Rainsoft for a while. I knew about water softeners before but I've never heard of Rainsoft until they actually showed up and did a demonstration. The sales rep was excellent. We got the whole house water softener, the charcoal filter or dechlorinization system. We got an under-the-sink reverse osmosis system. The installers did an excellent job. They had it done that day, but there was a part busted and they had to come back in a week to fix the part. The system was up and running, but there was something going on with it. They had to come back and fix the thing. The installer said one week and it was exactly seven days and they got it fixed. I’d absolutely recommend Rainsoft to anybody.

I got a card in the mail from RainSoft and it said that we could get a free gift. We did the survey and sent it in, then they came out to the house and tested our water. We then had excellent interactions with them. There has definitely been a difference in our water now and everything has been working out well with our RainSoft.

The RainSoft system is working beautifully and so, I’m extremely happy with the product that I said that I would work for them. I just got my product, and the technicians are gonna come out and double-check that it's hooked up right. Then later, I have an appointment with my salesperson who sold me the system to upgrade because I did the reverse osmosis, and I did a very good system, but I need to add one more tank. I have told family and friends about RainSoft. I have one friend who had to cancel her appointment, but she will be rescheduling.

When my water was tested, it was extremely hard and I had major 21 grains. I was gonna have a new softener. I've had RainSoft put in when I built the house in '95 and didn't wanna go with something else so I went back with them. Their people were good when they came and installed the system. I was very pleased with them. My water has never been as soft as it is now.

I really like our RainSoft system. My fiancée found out about it from somebody at Home Depot, then she went with the discussion. We set up a meeting to have them test our water and it was absolutely great dealing with their rep. After the test, I was surprised with everything that was in the water. We thought that if it could make our water healthier, then we would give it a shot. There happened to be a local company that installs RainSoft systems and they were able to come out right after we were done talking with the rep. And so, our system was installed about two hours afterwards. The installation team was really great too. They went over everything about the system again, which the rep already did, to make sure I didn’t have any other questions. And since then, I've loved the system. Everything seems to run great and I really have noticed a difference.

We did a water test with a marketing group for RainSoft and then we had a salesperson come out and do a demonstration. It was an awesome interaction, and the installation was good except for the piping. They are going to re-pipe the unit because the manual says to use ¾-inch pipes coming into the unit and they used ½-inch. So, there has been some questions around that portion of the installation, but everything else is working well. Since the system has been installed, the water is very good. It seems like it has less salt than our previous system and it also seems much better for cleaning.

RainSoft's reps and installers were very friendly and everybody seemed to be knowledgeable. We talked to one of the managers since they had to come out a couple of times. But they seemed to be very nice trying to get everything going well for us. When the original installation was done, they had to drill into our granite countertop around the sink. There was a lot of dust that we had to clean up afterwards. Additionally, the salesperson at Home Depot said that we would get an email about how to get free soap products. We haven’t received any information on that yet. But other than those issues, no big deal and their team installed our system okay.

A rep at Home Depot who was promoting RainSoft came to our place and did water testing. They were very flexible with the time and the rep who came was very knowledgeable. We have three young kids with whom she was very patient with. We had a system installed and the crew who did the job was great. They were in and out. Since then, we definitely can feel and taste the difference in our drinking water. Also, our kids’ skin has not been as dry.

Everything is working really good with RainSoft and it’s awesome. If I could refer RainSoft to the world, I would. The installation team was very knowledgeable, helpful and patient. if there's a number higher than amazing, I would give it to them. I love the system. In the last hurricane, we didn't have to go out and fill up water. We had five-gallon jugs here. We just filled up our own water at home. When we got it, we didn't have to be fighting in those stores to get water. Friends came over and we showed them the whole RainSoft System, and they were just as happy with it as we were. Plus, RainSoft has an app on the phone that can monitor your system and it tells you when it’s cleaning itself and when it’s low on salt. Also, we just got our first check for referring a friend’s name. We get a $50 referral check for every presentation and if four or five of our referrals buy the system, RainSoft actually pays for our system.

We received a little vial from RainSoft to test our water and we sent it in. We got a call from them and Mark, our rep, came out. He was great The installer was a nice guy as well. Then our water came back hard that we tested in August, and when we left a message back, we had not heard from them. I called this past week to see what was going on. Matt called yesterday and we’re gonna retest the water. We really had a good experience with RainSoft since. Hopefully, once we get this hard water straightened out, it’ll be wonderful.

Everything has been good with our RainSoft. The installation experience was good, too. Everything was perfect.

Water Softener unit serviced in Feb. Stopped working last month (August). Call RainSoft and told just to visit is $165!!! I asked what warranty was on work performed in Feb. Answer: 30 days! Lousy customer service! Told them to forget it. I will go without a water softener rather than continue to feed them money for a lousy product!

We were at Home Depot and they had a thing for a free water test. Then, we had a person from RainSoft come to go through everything, which was how we got to using them. The interaction with both the sales rep and the installer was very good. Everything is working out well with RainSoft and it has been really good.

We heard about RainSoft when we had a plumber come out who had suggested we have our water tested. I also have a friend who has a RainSoft filtration system. We didn’t have any issues with the installation. Someone came by and checked it out to make sure there weren’t any leaks. There's definitely a difference in the water quality and how my skin feels now. According to what I was told, I would have a five-year supply of the RainSoft products, but it looks like I have to pay for it. I thought I had free products with the system I bought. I have 12,000 points online, but when I ordered, I was given prices to pay.

I've had soft water in other houses before, but didn’t have it in the new house so I definitely wanted to get a water treatment system. The sales rep of RainSoft was top-notch. They were able to schedule a time the next day, which was good. Plus, the installation experience was very good too. I have definitely noticed a difference in the water since then. So far, everything is going well with our RainSoft.

I wanted cleaner water and when I signed up, the ad was a water test. I assumed the people were gonna try to sell me something. They didn't give me the opportunity to even look into it beforehand. I didn’t know that it was RainSoft and I felt like I had to make a decision that night. But I felt good about my decision. They were able to schedule quickly the time that worked well for them to come out and install and look over everything. The installation team was perfect on a professional level. The only question is I feel like I’m not on their call list. I’m not confident that I will be called when it’s time to change one of the filters or do some of the maintenance. It was presented as I would get calls when things are due. Probably nothing’s due yet, but I still thought that I would’ve gotten some kind of call. I called RainSoft and they didn't answer my question. They said to call this other company or distributor. I just wanna make sure I do the maintenance.

A contractor that was doing some work at my house recommended RainSoft and the company that did the install. The sales rep from RainSoft was very good and everything has been working out great. RainSoft is much better than the other one I’ve had.

I heard about RainSoft from the Home Depot water tech. Setting the consultation was a little rocky, but it was no fault of theirs. Somebody was out on medical leave, so somebody was going to come in. Then he got in an accident, so it got delayed again. But they worked with us. The sales rep we dealt with was wonderful. I got the whole house filtration with the triple osmosis under the sink. The installers were also wonderful and they finished it in a time manner.

Susan, your sales rep, did an outstanding job of displaying the product and selling the need to soften water; however, when we compared the price of the RainSoft products online afterwards we found RainSoft products to be overpriced.

We have hard water at the house and when we set up a consultation with RainSoft, everything was easy. The rep was very polite and informative. He answered all the questions and did a great job. I wound up getting a water softener, an ionizer that you hook up to the clothes washing machine, an air purifier and a reverse osmosis. The installers who came were very professional.

My daughter had skin issues with the water we were having and the detergent for several reasons, which led me to begin researching on water treatment systems. I heard about RainSoft from a sales rep inside Home Depot and the experience with setting up the consultation was fantastic. The sales reps were nice, helpful and knowledgeable. They were also punctual and followed up to get everything I needed. I bought the water softener and during the installation, the guy made sure that everything was level. Plus, he cleaned up after he was done. The construction process was smooth and easy. Since having the system installed, the water is softer and my daughter is not having any skin issues. RainSoft has been great. I was pleased and happy with the overall outcome ever since we’ve had it.

I lived from a house that had a water softener to a house that did not. It felt like my skin was really dried out. Then I found out about RainSoft at the Home Depot store. Setting up the consultation with the rep was really easy. It was a good experience, and he was very nice. He answered any questions that I had. I bought the whole house unit and under the sink. The installer was a nice young guy. He came out, installed it, and then he was gone. Since using the system, my skin has got so much better.

When we ran into RainSoft at Home Depot, they were doing a survey. Then, they came out and did their water check. We signed the paperwork and did everything for it. We were really happy with the test. They came out and we asked them about the credit check. They said it's a soft credit check and they would come out and install it the next morning as long as we get financed.

RainSoft's rep came to the neighborhood and knocked on my door. The consultation with him was fine. Plus, my interactions with the installers were all right. The system is something they put out in the yard and attached to the main water line. I've had it for three months, and all in all, the experience was all right.

RainSoft had a $20 gift card if you had somebody come out to the house and do water testing. RainSoft's rep was great, and the installation was good. My husband said that the installer was really knowledgeable. We did the conditioning system as it comes into the house, and then we put the filtration system on the kitchen sink. We use water better now. We drink it more than what we did before and it tastes really good. We’re pleased with it.

When I was in Home Depot, someone came around and asked if I would be interested in a free testing of the water at my house. I said yes and it went great. The young man that came out was very nice and personable. He tested our water and explained things to us. I bought a water softener and it was installed well. The people who worked with us when we had a problem were great too. I had a little problem getting the app on my phone to work properly with it, but there was a second gentleman that came out after the installation. He worked with us, we got it figured out and he got it working. Since using the water softener, the water is softer when we bathe. The soaps lather up more and seem to wash off better too. And it seems like our clothes are a bit softer.

I'm from India and used to using pure water, not hard water. Plus, my skin is hypersensitive. Water was my main concern so I wanted to make sure that was taken care of. One of my friends mentioned to me about how wonderful his RainSoft experiences are. The rep who came to explain everything to me was awesome. He went through each and every detail. And the people who came to install were very professional and took care of everything beautifully. So far, I'm happy.

We bought a home that had an EC4 system installed. The previous owners wanted to charge us $2000 for keeping the system. We did not want to do that, so they left it, probably knowing that the system has a lifetime warranty on it. Sadly, the system was not maintained and the water tasted salty and tested poorly. The tech who came out said that we could put in another system since the repair would cost $1500 (the result of letting the salt run out).

I was looking for a water treatment system and had two other companies demonstrate, but I liked what RainSoft Water was offering better. The warranty and the guy who presented it stood out to me. The installation went great. They came in one day and got it all working. I got a water softener and a filtration. The water feels a lot softer and we don't get a lot of scaling like we had before. I'm really pleased with their service, the installation and how well the system works.

We sent in the test kit and got a call to schedule a visit. Assumed it would be a pitch about their system, cost etc. We got 2 plus hours with a high pressure sales guy doing magic tricks and trying to convince us we were all going to die if we didn't install their system. The kicker was the $10K cost that he never showed us because he wanted us to focus on the $159 monthly charge with "only 18%" financing. Even when we said we wanted to think about it he still stayed for another hour brow beating my wife while I went and mowed the lawn. This is a scam job designed to pressure you into financing product. The kicker was the pitch they make to sell the soaps and detergents. It was literally a time share experience run by an Amway guy. Avoid at all cost!

We have a well and we knew it had lots of iron in it, but we didn't know all the issues it had. We did a water test at Home Depot and RainSoft contacted us. Our experience setting up the consultation with the rep was wonderful! On the first day, he was here on time and showed us exactly with our water could be like. He had a mini-filter thing that he hooked on our faucet. And he didn't even have to go through the whole sales pitch because we were ready to buy. He took our information for the credit check to do the credit and had things set up. I told him I had a lot of friends and family that we knew that would be interested in getting RainSoft, especially since they would finance and help them out that way.

Bottom Line: We purchased a complete home softener/conditioner water system from RainSoft of Huntsville. After 3 days of use, we've found it to be awesome. Softener/Conditioner Product: The EC5-100-V system provides the whole house with softened and conditioned water - the girls love the soft skin feeling and no longer need conditioner when shampooing. We are using less soap across the board for hands, sink, dishwasher, showers, clothes washing - it is like our soaps are now supercharged. Use less - get more suds!

Just bought a house with an RainSoft softener. Your company recommended rebuilding the control unit yearly. $169.95. Less than a month later the unit stuck in regen and dumped hundreds of gallons of water in my yard. Tech came out and told me the seals the previous tech put in were BAD. (They got a bad batch.) Can't wait to see my water bill. I can not recommend RainSoft due to High cost, High maintenance cost, and Poor quality quality replacement parts. The service tech was nice, efficient, and knowledgeable. If I have another problem, the replacement will Not be RainSoft. Hey Culligan man.

I received a card in the mail and began researching water filtration and air treatment systems. RainSoft was the one that I heard about and the reps who came out were good. They knew what they were trying to sell and showed us how it works and explained everything. The installation crew did a good job and since having the water system installed, we’ve had a different feeling in our skin. I’m satisfied with my experience with RainSoft.

I've been a RainSoft customer since 1999 and I recently told them that my water system was no longer good. However, their dealer, Home Water Solutions sucked. They are the worst people ever and it's a bummer that you RainSoft only has one dealer in the state of Colorado. I really don't know what they did but it cost me an arm and a leg. Even so, I stayed with Home Water Solutions as I refused to change from RainSoft 'cause it's amazing.

I live in a very small town with horrible well water. I was promised for $8100, I would have perfect drinking water, and would never have to buy water again. I was a 22 year old new homeowner and VERY gullible. I decided that the price was worth my peace of mind. I was promised clean drinking water and peace of mind for my pipes and etc. What I received. I have to call at least once a month because my water is yellow/orange and smells. I do NOT, and have not for a single day trusted to drink this water. Even my pets don't drink this water. My brand new, white tiled shower that I spent a fortune on because I was promised safe water is now yellow. I have to get new shower heads and faucets just about every year because mine get crusted up from this horrible water that I still have. My washers tend to die every two years at this point because they're working overtime and getting clogged with yucky water.

We have a new home, and I wanna do some type of investment. So, getting a water system was something that really caught our eye when the guy that was walking around told us that we could put some investment in our home if we have a water system. And also, we have a lot of skin issues and we thought it would be great to try something new and see if it works for us. And our RainSoft system has been working great. We have had it for three months. I really like that it really makes the skin very moist. The only thing I would recommend for sure is to sponsor this whole skin care. The system does really great for people with health issues. So, it’s helped us a lot with our health issues. I would definitely recommend it to a friend.

The water is dirty and needs filtration, and I researched water and air treatment systems. We had our first system for over 10 years and it was just wearing out. I’ve known about RainSoft for the last 40 years and this is our second system. The interactions with the reps were great and the people who serviced our RainSoft seemed to be very knowledgeable. I had one incident where a guy put water all over my garage and my furniture was out there, but other than that, it has been fine. I dealt with that at the time. So, we’re good. I got the whole system and the installation team was perfect although they had to come out a second time because a hose busted. They were out the next couple of days. Since having the system installed, the water is softer. I’d recommend RainSoft.

I'm a health coach, so I've always been interested in getting better quality water for the house. We haven't gotten around to doing anything about it yet then a store associate at Home Dept walked up to us and asked if we wanted to get a $20 Home Depot gift card. He also asked if we would agree to have someone come and give us a presentation. Then, he set up an appointment with RainSoft and the rep who came out clearly knew his stuff. He was a little bit of an old-timer kind of guy but he got the job done. We didn't know that much about soft water systems per se, but we knew about the pros and cons of reverse osmosis and alkaline water. We knew the benefits of that and he filled in a few gaps. But mostly, he got to skip through the presentation pretty fast since we were already believers in it.

I had issues with plumbing that led to hard water and so I had my water tested. I went to Home Depot, grabbed one of their free kits and then they sent it to RainSoft. We had a representative not long after that in the house, tested the water, showed us the results of it and that's when I decided that we needed a water softening system. I consulted with their rep and every facet of the whole process was smooth. The rep thought of things that I wouldn't have thought of at the time of installation. It turned out to make the whole job easier afterward, not only for me but for him too. We did the water softening system and the reverse osmosis fountain. Since then, the water tastes better out of the drinking fountain. We use less detergent both with washing the clothes and the dishes. I would highly recommend RainSoft.

I am a currently using Rainsoft Water Treatment System. Raheen ** was very knowledgeable about the product. I have purchased it for the Health benefit for my family. It is investment for your own and family health.

My equipment was old and started falling apart. And then I talked to my water guy that I use. We discussed what kind of replacements we would need. He recommended RainSoft, and I was good with that. The sales rep of RainSoft was terrific. He did a great job. He explained everything in an understandable and representable way. And he's conscientious as can be and makes sure that the job is done right. I purchased the two heads for an acid neutralizer and a charcoal filter.

The consultation with the sales rep of RainSoft went well. He was knowledgeable and he did a good job in presenting. He was pretty thorough too. We did the washing machine. We also did the reverse osmosis and the full water system. The experience with the installation team was fine, too. No issues. They explained the system as best as they could. They explained how it worked. We had a question and the owner of the company came out and we chatted with him as well. My wife had commented on how impressed she was with washing with cold water with the system and even with showers, the water now is soft. It leaves our skin nice and smooth. The water quality for drinking is good, too. We're impressed with that. We're satisfied and we'd recommend RainSoft.

We had hard water and decided to look into treatment systems. When we consulted a RainSoft rep, he went into detail about the product and answered any questions we had. Then, he followed up with another visit to go over some other things. The whole experience was very professional and it showed that they definitely had some experience in the business.

My wife got an email for $50 Amazon gift certificate and she clicked on the link which took us to RainSoft. We consulted with their rep and she was very excellent. I was impressed by the way she carried herself and she knew what she was talking about. We got their products and had them installed. The installation was excellent and installers were awesome. They came back and rechecked their work. Everything has been cool. We love RainSoft.

I began researching water treatment systems due to the way the city water was full of chlorine. The appointment setter from RainSoft was pretty courteous and they were able to find a time that worked well for me. The sales rep was knowledgeable and informative. I got the water filter and the installers were nice and willing to answer questions we’d come up with. Now the water’s better.

Setting up a consultation with RainSoft was pretty easy and the representatives who came out were very polite. They made a lot of very good claims to their presentation and they definitely made sense to try and protect our water supply. We purchased the softener and the RODI system. Everything was super good with the installation aside from our sink with the RODI. They installed a faucet but the faucet has come loose and we've had issues trying to find the time that works for both of us as far as getting the repair done. But we've got a good solid date nailed down now. Also, since having the system installed, the way our soap works and how we feel after taking showers are so much better now.

We got an offer to have our water tested. I had to call in and move the schedule one day from the original date because my husband was not gonna be here, and the reps at RainSoft were very nice about doing that. RainSoft made a big difference in the hardness, and softness of our water. My husband enjoyed it so much that he is now working for RainSoft.

During the sales demonstration, the rep informed my wife and I that the system would pay for itself over the course of 3 years. He illustrated how a $200 monthly savings on the various soap products that would be delivered to our door would cover the full cost of the system in 3 years. Based on this claim, we agreed to purchase the system.

It appeared our unit was not working correctly. Rickey ** (our service technician) was experienced, professional and resolved the issue. He immediately noticed there was an issue with the install, took pictures and phoned the company to insure they were aware of the issue. He also told us to call them back if there was any issues.

Due to the quality of our well water, we looked into treatment systems and ended up with RainSoft. Setting up our consultation with them was very easy and the sales rep that we dealt with was very professional. She was on time and was very easy to listen to. She was very thorough and answered any question we had. I was dead set on not getting one and spending the money, but she convinced us otherwise. She is obviously good at what she does. And then we got everything. We got the thing on the main well where the water comes in at and we got the spigot by the kitchen sink for bottled water stuff. We also got the air filtration. The installers were also good and professional. They were on time and were here for less than the time they said they would be, and cleaned up. They were very smooth.

I live in a small town where the water is not that great, but since I had my RainSoft system installed the water is much better. I got the whole home water softener system. I had good experience with RainSoft from setting up a consultation to dealing with the sales rep as well as the installation team.

I was in Home Depot and one of the guys asked me some questions about the water, and they set up for them to come do a water test. Then, when they sent the guy and I learned what was in that water, I decided it was a lot safer water, so I went ahead and got a water softener. It’s the one where I don’t have to do anything but add salt to it every couple of years. Everything went great with the sales rep and I learned a lot. The guys who installed it did it quickly and it was up and running in no time. Since I had the water softener installed, the water is clearer, it tastes good and it’s great to be able to drink it right from the sink. It also feels good when I shower. I made the right decision and I would tell my friends they need to buy it. The experience was perfect and the only thing that could happen better is if I could get somebody to pay for it for me but it’s worth every penny, so I’m happy with it.

Our water was orange and so I started researching water treatment systems. Setting up an appointment with the RainSoft consultant was very easy. They just gave me whatever appointment I wanted. I was really impressed with the person who came to do the water samples. And he was so knowledgeable and knew exactly what he was doing. He answered all the questions that I had, and I had quite a few. He was very professional and polite. We got a RainSoft water filter and it purifies the water. The installation went very well. The installers were very professional. They were quick and cleaned up their mess nicely. And they were very informative also and answered all of our questions. Since having the system installed, my water's no longer orange. It is crystal clear. It doesn't stain my clothes anymore and it has no taste. It's wonderful. I would recommend RainSoft to all my friends. They did such a good, thorough job, and the product is working so well.

When I moved down here, I noticed that the water is not the softest and I needed a water softener. I had one, a Culligan, up in New Jersey that went and I knew what I didn’t like about its system. So, I decided to look for somebody else and I found RainSoft. The installation team put it in, hooked it up and the system has been working ever since. I noticed that the water had more suds when I showered and cleaned the dishes. I’m very satisfied with my experience with RainsSoft and I’m a happy camper. I remember going to one of the other residents in the park who had it first, and then checking with them, they were happy. So, I said that we would go with RainSoft.