RainSoft Water Treatment Systems Reviews

We got the whole entire water thing where it’s coming in through the faucet, all of the water outlets in the house. The tech came out and installed everything. He told me exactly what he was going to do. He even turned the outside line on to get rid of any of the discolored water that would happen when the water is going through the filtration system and the activations of the carbon so I wouldn't have to worry about it in the house. He explained the keys, did good work, and he was clean. He put it in an optimal location within my garage, which was a really good thing, and built the drain valve outside. I wish he would have sealed it a little better on the outside. But it is what it is and that's something I can do myself. What I'm planning to do this week is to go through the instructions to figure out how I can get the Wi-Fi and everything synced up with my phone so I can know exactly what my system’s doing.

We have a tank to purify the water and then the other tank has a carbon filter in it. When I talked to the RainSoft guy when they tested our water, I was told we had a high chlorine level, which was why they put that carbon filter in there to get rid of the chlorine. Since having the RainSoft installed, the taste of the water is a lot better and I've also noticed my skin isn’t as dried out.

We definitely needed a water purification/softener as the purity of the water in our area wasn't as good as it should have been. We did some research and it showed that RainSoft is a very good company and so we thought we'd give them a try. The salesman did a really good job as far as selling us on the product and selling us on the company itself.

We had a RainSoft system hooked up right away in our brand new house. I liked the salesperson. He’s a good guy. He really took the time to show us, and it wasn't all pitchy. It was good and made sense.

There's a local RainSoft distributor not too far away from my house and I was familiar with the product line from having their products before and didn't really look anywhere else. I had a previous system which stopped working. So, I was replacing it. I'm using and consuming less water now since the old system was from 30 years ago. So when it purges, it was probably wasting a lot of water. The new system probably is better and more efficient. As far as differences, I noticed that when my old system broke and it was down, I didn't have soft water. Once the new system was installed, that fixed all the hard water problems. As far as the customer service, there was a good communication. They answered all my questions.

We got the filter system and the installer basically set the thing up and showed us what we were supposed to look for and what we were supposed to do to maintain it. Now, our water is softer. Drinking water is very refreshing. Everything is good so far. I wish I knew about it earlier. The only thing is we still haven't received the bar soaps.

RainSoft was the company that Home Depot tested with and the sales rep who came out did the evaluation before the installation. Someone said they would come out and do it after the install but we haven't heard back about that. The two guys who came out for the installation turned everything on and made sure the system worked. I check the salt once in a while and it doesn't look like it goes down. Since I've cleared up some of the water pressure in the house, it is a little better than when we first moved in. I like the work that RainSoft did. They moved the shutoff valve for the water of the house. They used to be in the crawl space in a corner but now it's where we can reach it.

The installation was easy, fast, and not in my way. I no longer have to worry about carrying cases of water back from stores. Also, my hair felt a lot softer, healthier, and shinier. I've been talking about RainSoft a lot with my coworkers. I tell them everything about the whole testing, what the rep showed us, how the chlorine gets all trapped in our bodies, and how good the water tastes and how soft my clothes are.

The water’s quality is way better since we had the RainSoft system installed. The team who did it was awesome. They did everything I asked them to do.

The lady I talked to at the company was very nice and she set up an appointment. We have a neutralizer that we put salt and calcite in. That keeps the water from being so hard but we didn't have something to neutralize the acid. Rainsoft installed another drinking water system alongside what we had in the basement and that will keep the pH at a reasonable level. The gentleman who owns the company did the work and he was excellent. Our system is working very well. The rep said that the water would be slippery and that when we wash dishes, we can drop them more easily. The water does have a slippery feel but it's very nice.

I just moved in and getting a water treatment system was a good thing to do as a new owner of the property, just to see what's wrong with the water. I just wanted the purified water, not soft water, so I didn't go with the whole system. I agreed to the in-house presentation. The dealer was good. It was just that the lawn was burned when the old salt softener was removed and I let them know about it. They said it would grow back. If it didn't, they’d take care of it. I had a landscaper come over and he just replaced the stuff. That was the only downside to the installation experience. But the product and the water quality are good whether I’m getting it out of the tap or getting it out of the filter in the message. They said there is a lifetime guarantee on it so I hope that if anything happens, they'd back it up. That’s really the litmus test.

I got an appliance from Home Depot. And then somebody called in and set up for someone to come out and test my water. Craig came out and tested my water. I've been wanting to get soft water anyway, so I was torn between Culligan and RainSoft. I went with RainSoft because Craig was there, and it worked out. He was great. And then, the installers were friendly. The people that work with RainSoft are all around good people. I got the reverse osmosis too and that has been great. We've been using that for drinking water. We're enjoying the great water quality the most.

The representatives of RainSoft were pretty convincing. The system costs so much, but I can taste the difference. The only thing is that I can buy distilled water and I don't see any particles in it, but in this water, I still see particles in it.

RainSoft did what they said they would do and they did it timely and courteously. The installation was smooth. They did a good job and were very thorough. Since the system was installed, there's been a difference in the taste of the water. We got the ionizer to go into my washing machine too and I love that thing. I don't use any fabric softener and the clothes comes out softer. They're clean and they don't have any odor. I like that. Before, it took about three washings of everything before they started coming out softer.

The guys who came out were professional the whole time and were really nice guys. They did great. We had a small issue. They took the unit out of the box. And when they installed it, there was a knob that was broke off the top that would leak. But they had somebody come out the next day and fixed it all up. It was a small issue on their end, but they took care of it right then and there. The system is doing everything RainSoft said it would. We've noticed a huge difference. I noticed a difference in the way my hands felt after showering. Also, the water tastes amazing.

I was surprised at the testing - the outcome and how bad the water was - and I was pleasantly surprised to see the dramatic aftermath of having the system installed. I am drinking my water straight from the tap and that’s a huge difference. The only thing that's a little difficult is having just one outside faucet on the side of the house for watering the grass and garden.

We moved from Iowa to our place in Alabama where the water is hard. When I would take a shower, I would have BO so bad. The water was clogging up my pores so badly. Also, our water was so awful so we weren't drinking it that much. The RainSoft rep demonstrated their system to us and showed us the water quality, getting the system was a no-brainer. The installer was a nice guy who was easy to work with. Since the installation, our has tasted better and I don't have the BO smell anymore. My hair is a lot better as well. We're very thrilled with our RainSoft system.

I was very happy with the one that came out and checked the water and the technician that put in the RainSoft unit. He was very good. I can drink the water.

The sales rep was courteous, flexible, professional, and knowledgeable about the products. He showed what a filtered water system looks like in tests compared to our current waters and compared to bottled water. It was eye-opening to see. Also, I like the aspect that we can take it if we ever move. The cost of the whole unit was on the high end compared to any other system out there but with that comes added benefits, like the supply of cleaning products and things of that nature and a lifetime warranty, which is very attractive. That's all worth it in the end.

Since installing my RainSoft system, the water tastes much better. The occupants of my home previously reported dry skin and that's improving. I'm working with one of RainSoft's sales associates and he's going to come and check my water.

I filled out something at the kiosk at Home Depot to win a washer dryer then RainSoft called and someone came over and presented. I was like, “Wow. Is this really in my water?” Out of concern, I wanted to do something about it. The reps were amazing. I love their level of knowledge, the customer service, and the need to ensure that I fully understand what's going on, and try to help take into consideration the health, well-being, and quality of life of my family. I'm enjoying the system so far.

There has been a great difference since we had RainSoft. I feel the water is slick on me and I feel softer. I've had a system since 1996 and I upgraded to the newest system last year. I'm satisfied with the performance of the upgrade that I have.

RainfSoft's reps were excellent and I got good customer service. I got an understanding of what the system does. Since the installation, I can tell that my water is softer and that it tastes better.

This system is no better than a cheap system you can have a plumber install or diy install yourself. They also make you believe your water is bad when it is not. They have several class-action lawsuits against them in several states. I was promised things that they did not hold up to. The system cost $7300 dollars. We have had more issues since it was installed into our house instead of fixing our issues.

I had RainSoft once before when I lived in my Corrigan house about 30 years ago. Then, recently, a person approached me when I was shopping and I thought to try it. The rep came out and did the water testing. I learned that my water was in the hard range. Also, I loved the person that did the demonstrating. He made me aware of all the chemicals and he did all the tests he was supposed to do. He was very informative. Once the system was installed, I noticed that the water against my skin was silky smooth and I couldn't smell or taste chlorine in the water. The water has been almost like crystal clear.

I used to use RainSoft when I used to live with my father. When I bought my own house, I wanted to get one as well. The installation crew came in and did what they were supposed to do. There were no problems and they were very good. The water quality right now is better. I recommend RainSoft to anybody 'cause a lot of people don't know what's in the water.

Our RainSoft rep answered all our questions. The installation was great. The tech pulled in on time, did the job really quick, and ran me through the system. My neighbors make fun of me 'cause I spent so much money and I'm suffering from a bit of buyer's remorse. I haven't gotten everything as some of the soaps that were promised were out. We've also discovered that the dishwashing detergent that was provided is really subpar. We have an old dishwasher that had limescale in it. We thought the water system was going to solve it. The limescale is gone but the dishes still come out dirty.

The rep explained what he was gonna do. He said, "I'm not gonna install anything until you tell me you're 100% positive where you want it to go." He did the little water test to show the hardness versus the softness of the water and explained everything in detail. With Rainsoft, the water is a lot softer. We drink water straight from the refrigerator now. Before, my wife wouldn't even touch it. Now, we don't even buy bottled water.

We had a lot of hair falls. We checked with my friends and colleagues and they referred us to RainSoft. The sales and the installation person were excellent and efficient. They explained it and installed it very well. It's working perfectly. The taste of the water is really good.

The sales rep who came out was very educating. He showed the different water types that we have and the different chemicals and stuff like that.

The water has been good since my RainSoft systems were installed.

RainSoft is great. I do nothing with it. It just works. The quality of the water is much different than what we would have with normal tap water. The reps were very courteous, helpful, efficient as well.

The representatives were both great. We had the sales rep and then we had someone a few days later after it was installed to come in and check to make sure everything was working right, to test the water. He was wonderful too. Anytime we use the water, we can tell the difference. At this point, we've gotten used to it, so we expect it to be the norm. It was in the beginning that was really kind of a shock. The only thing is that some of the soaps or some of the products that we should be getting in the beginning are missing. But we still have enough to go for a while. I’ll just contact them regarding that.

The installers did more than I was expecting. The water shut off was buried under a bunch of bricks and shrubs in the front yard so one of the guys dug it out from underneath all the bricks with my permission. Then they put the two tanks underground right by the water shut off, covered it back up, put the fake rock on top, and then went and put the thing under the sink. Now that we have the system, the water feels different. I used to not use bar soap because it felt like it left a gross film and it turns out that was just the water. Now, I can use a bar soap and it doesn't feel like it sticks to me anymore. Also, we don't drink bottled water anymore because the water tastes better and we're not worried about what's in it anymore.

Drew, the RainSoft rep was informative and he really showed us in-depth what our water was and what it could be. Since the installation, we can already tell that our appliances are working a little better. Our skin, hair, and drinking water are also really good. RainSoft is a life-changer drinking-wise. I recommended it to my mother and Drew gave them a system to put in their house.

The guy that came to do a demo before I purchased our RainSoft system was very informative. My girlfriend liked the idea of having soft water, and we have soft water now. The dishes do come out with a little bit less dried water spots on them. The product is very expensive though, and there are other water softeners that are a third of the price. But as of right now, I'm satisfied with what it does. It does what it's supposed to do. So far, it provides us soft water and it filters out all the chemicals in there.

A team installed the entire RainSoft system for me and it was quick and hassle-free. It was a nice quality system and it was very nice to offer the coupons for the salt when I need it in the future.

We were supposed to have an immediate follow-up visit and nobody got in touch with us for a long time until I reached out. By the time I reached out, there were few appointments available. We still haven't had the follow-up visit. That's a disappointment to me because we paid a lot of money for the system and I really wanted to have a follow-up. I don't have time to keep calling and trying to arrange a new meeting. Other than that, I was happy. They were very friendly, efficient, and professional.

I was very happy with RainSoft's customer service. I always tell everybody about how much we like our system.

The sales rep was extremely thorough. She did everything. She had an answer for every what I thought was a dumb question. The installation went great, but we did have a water leak from their installation. When I saw the leak, I shut the water off, called them, and they were out of here same day. So I'm not even upset. They fixed everything. It looks great. So it's like it never happened. Since having the system, there's no slimy feeling on the skin. It's clean.

We got the RainSoft system for the house and there’s an actual filter on the sink in the kitchen. There’s been a change in the taste in the water and our skin hasn’t been irritated. It’s been a great experience with RainSoft.

The guy that came over to sell the system and the team that installed it were wonderful. They were very professional and there were no leaks. Also, I don't believe in any of this stuff but when I shower, my skin feels cleaner and softer. It was an easy and seamless experience with RainSoft.

I sent a sample of water in my well to RainSoft. They called and I set an appointment for them to check my other two wells. They helped me out on the well that I have which hasn't been used for over 50 years because the water in it was not useable. The rep did a good job and explained everything. We're happy with our experience with RainSoft so far.

The water has a better flavor to it since we had the RainSoft system installed. Also, when you have soap such as when you’re washing dishes, they seem to be a lot more slippery. The salesperson said that the dishes will appear to be more slippery because it's cleaner since there are no minerals on the dish. It's the same way when I'm in the shower. When you shower the soap off your body, you seem to feel a certain amount of resistance against your skin, which tells your brain that you’re clean. In this case, it's almost as though it's smooth. The only major negative on this is that it seemed like I got inundated with junk mail since signing up with them. I don't know if it was from the person who approached me at Home Depot who connected me with RainSoft but they opened the door.

Taylor came out and showed me different things about the water. He was wonderful and I enjoyed visiting with him quite a bit. He put my water in a little jar and had it sit overnight. The sediment that was at the bottom of it made me think that the system would be a good thing for me to do. I went ahead and got the treatment system.

The installer was great. I got the system for drinking water and also the whole house. There are two or three big tanks in the garage then there's a smaller tank under our kitchen sink. The taste of the water from the drinking water is different now and it seems like I don't have those calcium deposits anymore. During the winter storm here, we noticed that the display on the little monitor in the garage didn't light up. We put in a call to find out if we needed to reset it or was it still working. The company that we went through was inundated with calls but someone from RainSoft called me this week to address the issue. She explained what might have happened.

We did the water sample, and RainSoft contacted us after the water sample came back and asked if they could come by and test the waters out. The gentleman that came by did a great presentation. The little vials showed that we had hard water. After I saw the debris that was in our water, my wife and I agreed that we should take on the filtration. It was a no-brainer.

We had just purchased our house and decided we wanted to have it checked before. We found that there were several things that were high and that our water was hard. There was a lot of chlorine that was in it. The RainSoft rep was knowledgeable and he helped us pick out we were gonna go with. Our skin is not nearly as dry. I put lotion on before I would get out of the shower. Also, our laundry smells fresher and cleaner.

The demonstrations from RainSoft are pretty impressive. The rep brought a little system that did the water filtration. He took some samples from my tap water and ran them through there. He gave me a taste of it and it improved it dramatically. We got the RainSoft system installed last December. But since that time, we've noticed some good improvements. It takes a little while to get used to the silkiness of the water as they call it. But the water is a lot better. We're starting to notice that once we clean the shower stall glass, it keeps clean a little bit longer. Of course, the flavor will get the osmosis system and net water taste great. Everything went so well. The salesman and even the install guys, and then the guy who came afterward about the soap, dealing with all of them was as smooth as it could be. This is probably the best installation I've had in a long time.

One of RainSoft's gimmicks was if you're not completely sold on it, they offer extra crap - like membership into the shopping club. But if you explore the shopping club, you'll soon find it’s like any other discount program. It's probably not really a discount. And one thing I didn't like was that part of the sell was they give a bunch of soaps and stuff. They say that having RainSoft, I would not need to use all these harsh chemicals so I should be able to use their chemicals for my dishwasher, laundry, and hand soap. They gave me a case of bar soap and it was all molded. I just threw it all away. The fact that they were giving me expired or moldy material didn't really work too well. It kinda tainted RainSoft for me. Other than that, the system works as advertised and I like that it's working. I got the kind that talks to my phone. I can do a regeneration on demand and I can see when the regeneration is going to happen. I like that because I'm kind of a gadget guy.

The guy they sent out to do all the testing was great. He was super funny and professional. The installation was great too. There were two guys who came out and they were very helpful. They answered all of our questions. They did a great job and cleaned up after themselves. With Rainsoft, the quality of the water has improved 100%. The water that comes straight out of the sink tastes 100% better.

We had a RainSoft rep test our water. He told me that our water was not healthy at all and we signed the contract that night. They installed something for the air system and something for the water system. With the air, I did not feel that there was a difference. It might not be easy to feel the difference but I trust what they did for us. For the water, since that time the system was installed, we stopped buying bottles and we switched to the tap water that we get from the filter. But I've avoided recommending it directly to friends because their price is a little bit high. Maybe if somebody did it on his own without going to RainSoft as I did, he could get it at a little bit lower price.

I had my water tested and then got a phone call where they let me know the results. RainSoft scheduled a tech to come out and he gave me a little presentation. He pretty much hit all of the points that I knew about, but he went into more depth on each of the subjects. By the end of that presentation and showing me the test results from my water and even a bottle of water that I was using, I had confirmed that I want to go with the program. That next day, we had two technicians arrive and I chose three different products from RainSoft, the water quality, the laundry, and the air quality in the house.

The sales representative was very knowledgeable of the product and he gave us a clear picture. The experience setting up the product was good. After the installation, there was a little bit problem but somebody came in and fixed it immediately. They've done professional work. All the experiences went well. We did the water softener and the drinking water filter. We were using hard water without the filter and water softener and it was affecting our hair and skin. After we did install Rainsoft, it improved the health of our skin and hair and I don't see the calcium buildup around the sink any more. Also, I created some space in the house. I used to get gallons of water and I don't use that anymore. I stopped buying bottled water. So far, we like the system. We just installed it and hopefully, we will be enjoying it. The product itself is a solid product. It's not a cheap one where it wouldn't last long. I'm glad I bought it.

We just moved into the area and I saw one of RainSoft's water testing kits at Home Depot when we walked in. I wanted to see what kind of water we had just because we were not familiar so I sent it in. Mike was the gentleman that came and tested the water. he was very considerate and helpful. He double-checked when the installation team came in to make sure that they did a good job. Mike and the two gentlemen that did the installation were very pleasant, courteous and they did a great job. The water here is definitely softer than the water that we've had from Rochester, New York. For drinking and stuff like that, we had a filter on our refrigerator. I use it every day. I'm very thankful and satisfied with RainSoft.

The water is better since they installed the system. We have a big ceramic shower and the tile showers don’t turn orange. Every now and then, we'll get an odor but I think when it purges itself, it’s fine.

We put a RainSoft system in our house 17 years ago and this is our second one. It's the newest model. This home did not have a water softener loop so the installers put one in and installed everything. They did their job and off they went. With the system, the glass in my shower stays clean, my dishwasher no longer has a white film in it and my soap bubbles. I tell people all the time that if they're going to get a system to go get the one I have.

The first guy from RainSoft that I dealt with explained everything once he did the test for the water. Then the other one that came and explained for the soap and everything that we have to order. It was nice. The first time that they installed the system, the water tasted weird and I didn’t like it too much. But after it went to the filters, it’s good. When you go to the bath, it’s soft. The RainSoft system is very good and I'm trying to see if I get people to buy the system because I really like it.

Rainsoft's representatives were good. They showed me everything and were very helpful. When their tech first came, the installation was done. But the system wasn't working properly when a person came out to do the checks. So, they had to redo stuff. Also, I had a bad experience with them when it came to the snowstorm. I got put on hold forever and got hung up on.

After getting a phone call and talking to one of RainSoft's representatives, they were saying things about hard water buildup and how it can be damaging to the skin and the hair. My fiancé and I had skin conditions and we were kind of worried about it so we decided to give it a try. The person who installed the system did everything he could to make us understand what needed to be done. He was out within an hour and a half. Everything was great and understandable. The experience was perfect. Having RainSoft, the water tastes a lot better, my clothes are cleaner, my hair is cleaner and my skin is softer. The system was a great investment. We're going to get our money's worth.

RainSoft is a great system. It's doing what it's supposed to be doing. We really love it. It has been a great asset. I'll recommend it to anybody that needs something like this.

Rainsoft has been professional and their installer and salesman were really good. But, when the installer brought the soaps, he only brought half of what the salesman told me was gonna be coming. I talked to the salesman and he said he would bring the rest to me the next week but he never showed up. Other than that, we can tell there has been a big difference in our water and showering.

The rep was very professional and nice and it was good with the installation team. There was a little bit of issue with the water pressure at first. There were granites or molds in our pipe but everything ended up being A-okay. The buildup in the pipe broke free.

The quality of the water has improved a whole lot. However, the installers couldn't find a pipe to have the water run so they broke the wall to see if the pipe was in the wall. They said they were going to come back and do it. Over three weeks, they didn't do it. I had to call them and tell them that they needed to come back and get this stuff fixed.

RainSoft said somebody will come and show us how to do their system but no one has come yet.

I paid $7,000 for the whole RainSoft system. It was the most expensive one that they had. The drinking system is fine. It was not with soft water because we had to bypass the system in order to get water in my house. But I hate the people that installed the system. The system is only rated for between 40 and 100 degrees. But Sweet Water installed it outside.

We could detect the chlorine in the water. One of my brother's friends that were living there in the home was super sensitive and he could smell the chlorine in his urine. Besides the dry skin and just after the demonstration with RainSoft, we knew that we were right and there was a lot of chemicals in the water out there in Tennessee. Everyone from RainSoft was amazing. Everything was handled professionally. They were on time and they were kind. They answered all my questions and they were there for me via email, text, and phone.

I got water conditioning for my whole house from RainSoft. Since the installation, there has been a difference in the texture and taste of the water from my kitchen sink and my refrigerator. I had been buying bottled water to make my coffee, and I'm not doing that anymore. I received the brochures when I did the purchase, but the one thing that I find very difficult is keeping up with the communications with the company, being able to find the phone numbers and looking them up.

The rep was good. I bought the top-of-the-line system that they currently have out this year and the installation was fine. The system works. I've got softer water now.

Greetings, well, hoping to save you money and headaches. I purchased the Rainsoft System 5 years and 2 months ago. Previously I had a Kinnetico system and had no problems. Should have stuck with them. Anyways, I was foolish and got a Rainsoft. Upfront price was too expensive, again, my bad for getting it. (Kick myself Daily). They don't tell you how expensive it is to own. Besides every year service which cost hundreds this system in 4 years needed Carbon and Resin already which research says it should last eight years.

Did a water study thru Home Depot. RainSoft salesman came to home to test water and demonstrate system with portable filter. His filter worked great and we purchased system. System is not as advertised, do not buy. $9000.00 wasted dollars. Should have got a Culligan or Pelican with no salt tank... Have to regenerate every 2 days. Tech set it up for 1 month regeneration and after 3 to 4 days water smells like rotten eggs and dirty earth. Only 2 people in home and regeneration every 2 days increased water bill by $45 every month. Regeneration uses about 25 gallons and the salt in regeneration phase is killing my grass. Installer put pvc pipe in ground for regeneration water to go down. During regeneration water shoots straight up out of pipe killing grass. NOT WORTH THE MONEY. Salt in system also causes faucets, sinks and drains to corrode. Salt dries skin out very bad....

I like the water system and it helped remove chlorine smell from the water. I am very thankful for the system and the people who install the product. The sales person and the installation guy were super nice. However, I do not like ethics of the service representative who calls, schedules, and charge for the yearly service. She recently sent me a bill saying I did not pay for the service I received over a year ago in October of 2019. Instead of doing a research on her end beforehand, she sent me a bill just recently stating I needed to pay $125 which I have already paid October of 2019 (Over a year ago!!).

Paid over $2,000 to have a EC-5 water softener system installed. Valve constantly leaking. Local installer charges $100 each trip to replace an O-ring. The system is junk. Should have went with a better reliable brand.

I purchased RainSoft softener water system, peroxide system, and reverse osmosis system. July 2019, through Home Depot. Anderson installed my systems. 1st problem I have is my TDS numbers are still very high (TDS numbers at reverse osmosis is 198 and 756 and sink.). Anderson came to my house many times from July to November. The last person they sent out. Told me that home depot should have never sold me the system, because my TDS numbers are too high and they should have told me to get a new well. 2nd problem I had is all the owners at Anderson are very rude. They are so rude, that 1 of the owners that went to court, almost got kicked out of court.

Our RainSoft water softener was serviced in July 2019 and in August 2019 had a failure of the entire system. The resin in the tank backed up into every water line in our home. Thousands of dollars of damage and neither the distributor nor Rain Soft took responsibility for the resin failure. The distributor would never reply to any of our calls. The only email we ever received was one telling us that they were not responsible. I attempted to contact Rain Soft corporate to let them know that the distributor was unresponsive and they only said they would "look into it" and encouraged me to keep trying. I never heard anything back from either the distributor nor Rain Soft corporate.

Rainsoft of Chattanooga, Southern Energy Water & Air LLC, charges $225.00 for a service call! I was told that the under the sink filter should be changed once a year. That's over $300.00!!!! That is ridiculous.

Had a flyer at Bj’s Wholesale and someone came to test the water. We were convinced that the water softener will satisfied our needs. We had a hard water and we must treat our water. We had to use the financing program at the 9.9% a year. Not too bad, considering that we really need better quality water. They installed the system right away and they took a picture of me next to the system. Salesperson never came back to test the water after installation. The financing company charge us almost USD 2,00 a day and if we pay on weekends or holidays, payments won’t go through and we charge by the day. We put 50% more that the agreed amount in the contract but we don’t see the decrease on the price of the system.

I'm writing this review just so people have some sort of a warning before they get the salesperson in their house and ultimately sign the dotted line since believe me, once they're in they will hard sell! First of all, the people working for this company, are all nice people. The guy who sold it to us was nice all the way to the installer and support afterwards. It’s just that the system is way too expensive at $6, 490! It's a nice system to have but not essential! Wait until your AC breaks and you will see what is really important especially in Texas!

We have been a customer of Rain Soft since 2002. We constantly receive annoying marketing calls on average of at least once a week to service our system. So we Finally do schedule a service appointment for most likely to change the seals only to have to wait almost 2 weeks for a tech to come out. OK that’s fine however, they called us in the morning on the scheduled Friday, I have to take the day off of work and then the tech advised he would be out between 5 and 7 PM. I said OK however because it’s in the evening and it is on a Friday. I don’t want to be stuck with a delay and then having to reschedule.

RainSoft reached out to me and offered to cover the expenses to get our system up and running. We took them up on the offer and were able to get our system going in just a few days. After dealing with them directly, I can say more of my issues are with our local company than with RainSoft itself. I am still giving just a 4 Star bc of the price of the system.

I seem to be the minority when it comes to their experience with this company. We enjoyed the presentation we received from the salesman (Dusty **) and ended up purchasing the product. I feel we were deceived by the entire process. There was no explanation given about financing - just a “sign here and someone will call you” situation. I want to KNOW what I’m signing and as I was reading the paper and seeing the 11.9% Interest that we have to pay every month for our payment, I feel I was deceived because our salesman (Dusty **) never explained this to us. We asked if we could purchase the system outright and he said no.

I bought this system 3 years ago and the Florida contractor never could get the smell out of my water. I was also still seeing rings in the toilet even with 4 types of resin and water softening. The annual maintenance for $150+ was nothing more than cleaning a few gaskets and pronouncing the system was working properly (and none of their techs could smell the sulfur in the water).

So we purchased this Rainsoft Water softener for our new home in January of 2019. All was fine until March 28th 2020, a year and 2 months after purchase. A pipe springs a leak... Of course was the weekend so we were charged everything possible, emergency and weekend fees. OK so pipes break right? Well now July 30th, 2020 same thing AGAIN. Same pipe, same leak. We have videos of both. We call to have it fixed and of course that last leak repair was only covered for 30 days, lol. This has to be a joke. So now they want the same horrendous fee AGAIN for the same problem. Only this time they don't have an appointment until August 8th!!

Rainsoft has agreed to re-install our system with updated filters for free. This is scheduled to happen in a couple weeks.

Salesperson came sold us the units while home and water faucet. The installation was pretty quick, sales guy never came back to re-test the water like he said he would. The unit just shut off so called for service but they sent George without even telling if it wasn’t working and he just changed the filters. He said he would let the service know. It’s been two weeks with nothing from them including no return phone calls to our 3 messages. I called the corporate office in IL and said no One here is responding to our calls so they emailed. Carmen just called and said what’s going on. She got an email (what about the 3 voicemails from last week?) Very upset with the service received from this company. STAY AWAY. Plus they are way expensive compared to other companies.. We will see if they actually get this thing working and if they show up for the appt tomorrow.

We are a military family and loved the idea of a water treatment for our house. We were told by the salesman we could move and take the system with us. Our biggest concern was being able to move and we asked specifically if we would have any trouble moving. When we sold our house we paid $200 to have the system disconnected to move to our new home. Then we found out they put a lien on our house days before closing unless we paid the entire amount. We’ve had to scramble to come up with the money and pay off the entire system cost. All of this was after we were specifically told this wouldn’t happen. We went years with no lien on the house and they put it on when we had the system disconnected to move. I will never do business with this company again.

I was called and told it was my first annual maintenance. The cost of the maintenance was approx. $150. Once the team was complete with the maintenance came into the house tested the water and said it was high on Chlorine and it would costs approximately $600 dollars to make the repair. Their amount of chlorine was very low and I thought after a year it was unreasonable and asked them to leave. I never complained believing I could get maybe a couple of years out of the system and then replace it for a more honest aystem removing the RainSoft system. Does it work seems too.

We purchased our Rainsoft system approx 5 years ago and it has been one of the best investment decison we've ever made for our family. Exceptional product and consistent, reliable service. Love Our Water!!! John B. Coconut Creek, FL

Updated on 06/24/2020: When service arrived he did not have the right tank. He emptied my tank and refilled it using resin from another tank. I noticed the new material did not have the black “Acti-Char”, but brown gravel instead. My original brochure states “A sub-bed of specially graded and treated ACTI-CHAR clarifies, polishes, and helps to remove taste and odors from your water. There is nothing else like it! Two units in one, at no extra cost!” So I am thinking somebody is cutting corners.

System worked well but they were not upfront with us about the cost of maintenance and once you buy it you are locked in to their company if you want your warranty to be upheld (this is what I was told). Also we moved while owning the system and we followed the instructions for storing it and while being stored the tanks froze and the company refused to help us instead they wanted to charge us $3900 for 2 new tanks which is essentially the price we paid for it a couple of years ago. We ended up buying a new system from another company because no one in the company would help us.

We purchased a home in June 2017, well water was so bad we went to local Home Depot to purchase a water softener unit. We were approached with a free water test. We accepted and was set up for an appointment. A representative came to our home and tested our water, he stated we had salt intrusion and would need a complete new system. At this time we discovered this was a Rainsoft representative. After much debating we decided to go with the system, they ensured us we needed whole house reverse osmosis. Cost was going to be 10,0000. We thought since we just purchased the home and we were going to retire here, and there was literally no chance of ever getting city water, we decided to go with the system. It was called a EC5 Whole House Reverse Osmosis. We purchased it on 7-31-2017.

The water technician came over after a visit at the Home Depot. He tested our water and showed us all the demonstrations, but told us we will pay 2 grand and had to open up a 7 grand credit line in order to get approved... only signed 2 pieces of paperwork and the next day he came back with a envelope full of yellow copies. I kept asking water technician what is the 7 grand, he said, "Wait 3 billing cycles, it will go down." We have been on 2 years now being back and forth to customer care to credit services... and the COMPANY keeps saying, "It's a contract, we can't do anything about it..." And credit services is telling us RainSoft can honor the bill... they won't do it. They keep telling us they can't do anything about it, it's frustrating the head of household is about to have a heart attack...

I took a survey at Home Depot and the RainSoft salesman showed up soon there after. We used Culligan for years but decided to get a whole house set up. Salesman was real pushy but we wanted the system anyways. They installed the system incorrectly and wrote down the incorrect financial information. They only came to fix it because of this. They harassed and yelled at us despite the mistakes they made. Like the product but not the customer service!!!!

We love the system. We're kinda spoiled on it. But we had had problems on and off for a couple years. It was because the system was older. We either had to pay more money to keep fixing it or upgrade the system. It was really weird when it wasn't working so we ended up upgrading. The two guys who came out did a good job.

The water we were having was really slimy. We couldn’t get the soap bubbled up in the shower. The girl at the trade show that we talked to said, “Well, we got the thing for you.” And the guy came out and gave us a good sales pitch and he put it in the next week and I’ve been happy. Ever since we had RainSoft put in I’ve had great showers. The water’s taste is great. I hardly use any salt. My wife and I had about 60 pounds of salt in the house. Before we had it changed and I’ve only put in one 20-pound bag since the last time I had to put in. It was about four months ago so we’re happy.

We have some extremely hard calcium water in Tucson. Had Kinetico give their information then asked Rainsoft of Tucson for information. From the start, MATT had just the right amount of information tailored to our questions and previous information. No high pressure at all, just the facts. Several years in any sales business, you'd think it would come across as stale and rote. Not so with Matt -- he made us feel like his very first customer with his enthusiasm and ability to sift through just what we needed.

My wife liked Rainsoft when we were looking for a water softener and happened to be in Home Depot. The installers were great. However we were having a little bit of a problem with it, but I think it was because it hadn't cycled all the way through but I think it’s fine now.

We had Anderson Water System since around 2008 and when it had problems, the parts couldn't be replaced anymore. The salesman came and said that they were now selling RainSoft. I thought it was kinda weird that when he tested my Anderson water that it had a high number compared to the osmosis thing, which had zero. He was the one that sold us the other system and he was a good guy. When my husband was alive, we went down to North Carolina and North Carolina is built on sand and it was all soft water. I noticed that when we got down there, my eczema was gone. So I wanted soft water in the house and got the whole house system, not just the drinking water, and it cost 5,000.

We did a home water test through our town and RainSoft tagged our mailbox. Then, we gave them a sample and they called within the next day or two. The guy who came out was very knowledgeable and professional. He showed us everything we needed to see and explained everything very well. The installation took about half a day. We got a big house, which is 3,000 square feet, and the kitchen is on one and the access door is on the other end of the building. The installer had to go up under the house. We just had a crawl space. Since we've had the system installed, the water is all I drink. I use the alkaline. We bought a bunch of plastic bottles from Walmart and my wife fills them up every other day. We’ve got 12 in there and I drink 4 a day.

The guy that we bought the house from had a water softener. He advised the guy that had Rainsoft to come and talk to us and we bought one. The installer did a very good job. We've had the system for months and we've been happy with it.

The RainSoft rep who helped me was on time, knowledgeable, friendly and patient. He explained everything thoroughly. The installers were on time too and installed everything properly. The permits were obtained and we got all the inspections done. So far, everything that I was told has been accurate. With their system, my skin is not dry anymore. It's not itchy and my hair feels softer. Plus, my water tastes great.

So far, everything is working out very good with our RainSoft. I was at Home Depot shopping and then someone came up to me and talked to me about RainSoft. Then I had someone come into my home and talk to me about it. My husband and I decided that we wanna try it out. And so far, we love it. The sales rep was very good and helpful. I feel like the way that everything was handled was pretty good.

We did a simple water test from Home Depot and was contacted by RainSoft about two weeks later. We already knew that since we lived in the countryside and were on well water that there was issues with our water. The water was hard and stained our clothes and anything else that came in contact with it. Well after the installation of our Rain Soft water treatment system we really noticed the change in our water. Our clothes are brighter, no more dry skin and we can actually drink the water right from the tap. Thank you Rain Soft. We are loving the difference.

We just moved in December and we were taking a trip to Home Depot. One of the RainSoft representatives was there and so we scheduled an appointment for him to come and show us. He took his time with the demo so it took a bit longer than the two hours but it was worth it. He knew his stuff and he knew what he was talking about. He was able to answer all of our questions too. The demonstration was well done. He made it a little bit personal 'cause he talked about using it for his own so it was like he was not just selling a product that he's selling, but he was actually using it. Knowing and seeing the demonstration, we felt it was something that we had to go for. It's self-explanatory and the products are good. I feel better drinking the water and it tastes good, so that's always a good thing. I haven't bought water in a long time too. Everything's working pretty good and we're satisfied with it.

I had worked in the construction field for quite some time and years ago, RainSoft used to be what went in a lot of these new construction houses that I've seen. I used to see them hook the system up in the garage off their water heater. I heard of it before and I thought might as well do it too. We had Rainsoft come out and check our water. We had the same ugly water everybody else did. But my wife is a little self-conscious once in a while. So, we hee-hawed and listened to what the lady rep had to say. She was good about it and we ended up getting the water treatment system.

We were seeing a lot of yellow and iron in our toilets and in our shower. We'd clean it, but within a couple of days, it would be back. So we knew there was something going on and we wanted to get things looked at. I saw one of RainSoft's facilities in a town that we drive through frequently and when I saw a billboard on the highway, that kinda reminded me to give them a call. The rep was really nice and laid out the plans that we could choose from. We were pleased. Now, I don’t have to clean the shower anymore because the yellow is not coming back. We also got an RO system too and we now stopped buying water at the store.

The RainSoft rep who came over was very knowledgeable about what to find in a place where to put their system. He was very nice about the whole explanation of how their system works and open to questions. He showed us samples of water levels in other towns like ours. With us having kids drinking water every single hour of the day, we saw the opportunity obviously to improve our water levels. He also told us about rebates and we got all the discounts.

We were very happy with the installer. The system appears to work as advertised. However, after a few months of operation We noticed that scale continues to build up on our kitchen faucet and that our washcloths remain stiff after they dry. I suspected the water heater had some mineral build up but I wanted to see what the follow up test revealed. The service person that performed the test commented something like "we see this frequently" and in so many words that their company can sell me more equipment to fix this problem. Not exactly what I wanted to hear after spending the premium on this system.

A RainSoft agent came to the door and we purchased the water softener. Their agent and installation team were very good. Our water is a lot 100% better now.

RainSoft's rep was a very informative, nice, and polite guy. Our nasty tasting water had a lot of chlorine in it, which was why we needed a water softener. Our RainSoft seems to be working okay. But when we got a new modem, which changed the password, the water softener disconnected from the old one. I wanna put in a new password, but it won’t let me do it so I can’t get it connected to the Wi-Fi again.

My husband and I decided to purchase the entire Rainsoft system with clean start and the air purifier. However, our installation was scheduled for today 2-27-20 and no one showed up. I have not received a confirmation call or anything. I have tried calling and leaving messages since no answer on the phone. No returned phone calls as of yet. We are 1st time customers and it’s not a good look. Hope this turns around ASAP. Starting to make me wonder if this is legit....

We went to Home Depot and we asked to get our water analyzed. The guy who works for Rainsoft was good. We didn't really have to purchase any because he said that we were getting the product for a couple months or maybe a couple years free. This house is a two-family house. So, he said that two families would have been able to get two sets of separate products which apparently did not really go that way. I got the RainSoft product and it's pretty good.

We have had Rain Soft installed for about one week and we are thrilled with the results. The Rep came on a Saturday and was super friendly. He did the product demo and we were sold instantly. A few days later, the technicians came out to install the system. Within a few hours they were done and explained everything to us. They even reassured us that if we had any problems that we could call and someone would be by to help. The water is crystal clear and has a smooth taste. I am glad we have this system.

I was contacted about yearly service. I scheduled a appointment, I received a call a couple days later saying I had to change the appointment. I was busy at work during this call. I informed them to call back at a later time that day, which the lady agreed to, so I could get it reschedule and I am still waiting. It was been over a week. My wife and I feel we were forgot about once we paid for the system. With that being said, yes the system works but I do think we could have gone with a cheaper product and received the same results and customer service.

Company got back to me within a day and helped me resolve the issue and I am very pleased with the service I got from the Aid his name is and they are great. He will do anything in his power to do what it takes to resolve the issue. Rain Soft does take care of their clients I would have to say. Thank you once again.

We had just moved and the water at our new location was too hard. We got RainSoft and all the agents who have been here have been excellent. Now, the water is soft and we’re very happy with it.

We're on a well so the water isn't treated. I've been dealing with Baltimore Water Conditioning for about 15 years and then there came a RainSoft dealer about 4 years ago. When my old conditioner finally failed, I was offered a deal on a new one. The customer service is excellent and beyond expectations. We've been dealing with the technician named Tom and he has been handling our problem for 15 or more years. He is super. I was very impressed with RainSoft overall.

I had just recently moved to St. Pete Beach and I noticed the water was horrible. I was in a local Home Depot and someone asked if I wanted to have my water tested, and I said, “Well, I’d better,” but I had no plan on doing anything and I’m not proactive when it comes to this stuff. And they came and I had to put it off for a few months. They called in a few months and I let them come and I was blown away. Brianna, the woman that came, was terrific. Everything about RainSoft's customer service was A1. It renewed my faith in humanity, in salesmanship, because they deliver. I just love it. I come from Boston and there is a marked difference. It’s much more relaxed. And down here, nothing’s pushed on you. You are still getting credit just for having a brain and can make a decision, but all the evidence was there right in front of me. It wasn’t jammed down your throat.

One of the representatives at the Home Depot introduced me to the RainSoft system. I didn’t know about RainSoft before but I know there are some water treatment systems. Customer service was good and they treat well. The sales guy was very nice and he came to the house and explained everything. Even after the installation, the installation guy was very good. And recently, there was another guy who did some checkups. So, everything is great. There were a few doubts I had before as it was not clear to me but it’s okay now. All in all, there are no big issues. The water system is good and my family is enjoying it. We have softer water now.

We bought a new refrigerator from Home Depot. And then, somebody from Home Depot called us and asked us if we had our water tested. They set it up for RainSoft to come out and test our water. We just bought a new home then and they showed us how hard our water is, how much chlorine is in the water, the damage that it does to the type of pipes that are used today and new construction, and how it helps preserve those pipes in the long run so you won’t have to do that much maintenance. Overall, we were impressed. He activated the ingredients in soap that actually fights against hard water. And then, with the softer water, he activated it with less powder. It saves us money all around in the daily products we buy as far as soap and cleaners, and plumbing issues. The guy who came out was perfect. We did refer a lot of people to RainSoft Water Treatment Systems.

I've had RainSoft about 10 years ago and we've had it for years. But I moved so many times and I didn't take it with me the last time I moved. We moved to our new location and we have well water. I wanted a RainSoft so I specifically reached out to them to buy the system. I talked to the salesman beforehand and told him I really didn't care much for the pitch because I know the ins and outs. I just wanted the product. So, she came over, she tested the water, and it was in and out fast. It's what I expected and wanted. Other than the price is a little steep which I doubt that would change, we now have good clean water.

Our water never tasted good. The refrigerator has got the filters on it and it's not too bad but I always wondered. A rep came out and did the test on our water and that's when I figured I'd try Rainsoft. They were all professional and I had no trouble with anybody. The guy that put the system in was pretty good. I also went over by their office to see where it was and asked questions and the lady there was pretty good. We had the Rainsoft installed and the water quality had been 100% better. I had to use tomato juice to take my pills but I can do it with the water now. I also noticed that with the filter, I drink water right out of the sink now and it tastes good. I have sensitive teeth so I didn't like to go on the refrigerator, which is filter water.

We moved into a house and the water was not the best. Our neighborhood used bottled water. We knew we needed to seek a better way to have our water out of the city provided stuff. I walked into Home Depot and asked the rep. Getting a test, seeing what it looked like and then knowing the difference that we could make by installing the system went into everything as far as how the decision was made in getting the Rainsoft system.

We Installed Rain soft in December 2019, Jerry Tested our water and there was a lot Chlorine and water was hard. So we decided to buy the water system and got installed. Our System was installed by Plumber Goutam from Brampton. He was really good and Professional. The Fitting was done very quickly and with great perfection. We started using the water, Oh my god it's really good feeling now. We used to drink the pure well water from back home and to be truthful the filtered water feels the same. No chloride taste or hardness. The most important thing is, it feels really great after the shower, the soap started foaming good and there is no dryness in skin.

We purchased our home back in September and it had some water hardening problems. I went to Home Depot and looked at the cheap version of RainSoft. But in the end, I went ahead and went with what I considered the better unit. The installers were in and out. It had been roughed in for a water softener but it was easy for them to install.

I had a RainSoft in my old house for 20 years. The first RainSoft we got was when my wife and I were young. We found out how hard the well water was. She bought a pair of pantyhose every other month and I cut the leg up filled it with powdered lime and put that in the water. That was what we did for two years until we saved enough to get the first RainSoft.

We started this with a tiny water sample through Home Depot. We were then contacted to do a larger scale testing at our home. We KNEW how gross our water was and had photos of some of the nastiness and a coffee maker it destroyed. We had a rep come out (Sat) and do the test. She was on time, adorable and professional. The test was interesting. Yes we're pitched with a sale, various options but we were very interested and if you decide to sign up then, you save $2500. We did and chose the above mentioned items for our package. You fill out the paperwork to see if you're able to get financing and you'll be contacted in a few days. I contacted the rep Weds as we'd not heard and she'd just not gotten to us but we were approved.

The people that have lived in my house before had left the old system and I’ve been looking to replace it. RainSoft came right ahead when I was trying to put one. Everybody seemed knowledgeable about what they were talking about and what they were selling. We had no confusion of what I was buying out of what was their whole system and how the sale works. The installation was pretty easy. The guy came and did it in a couple of hours. The water quality in my house has definitely improved and I feel a little safer. The system essentially eliminates most of the chemicals that they put into the water since I have city water. Everything changed. Before, you could definitely feel the chlorine and all the tap water around the house. I also had water from my fridge, and I would not drink it at all. Now, I do because it definitely doesn't have that nasty taste.

The water in the City of Palm Bay has a lot of chemicals in it. It's pretty nasty. RainSoft put the system in the next day. It works great. The water tastes better and I don't get spots on my car like I did. Also, the fish aren't dying. We have an aquarium. We put in water and let it sit for a few days with some chlorine deactivating material. We put the gold fish in just to see how it worked because it was a new filtration system. Within a couple of hours after we put it in, the stuff started reacting with what the gold fish were putting out and it got so cloudy you couldn't see through it. Now, we have a nice clean tank. The other thing I like is we have a new toilet and we were getting calcium build-up on it really bad, but that stopped. RainSoft did a fine job.

It’s awesome with Rainsoft. I bought a washer and dryer from Home Depot, and I was asked if I wanted to have a water test. It was from there that led me to get Rainsoft. The lady that came out afterwards to do the financing paperwork, and the person that was here to do the water test were great. The system was definitely worth the money, especially with the soap, cleaners and all that stuff with it as well.

I’m involved with some of the sports programs where RainSoft does sponsorships and I’m also familiar with a couple of people that work there through those, which was probably the main reason I called them. I had a unit put in probably 2007, so that would be about 12 years ago. It was an iron filter and a water softener, and the iron filter had failed about a year ago. So, I called the company that put it in. They were saying the iron in my water had changed such that I didn’t have iron anymore and that I didn’t need the iron filter. Also, that I was fine with the test that they ran. But the feel and the smell of the water were drastically different, so the iron filter was doing something in those regards.

A RainSoft representative told me my water was undrinkable, so I financed a water filtration system. I later found out that they lied about what levels of TDS were acceptable. Their lie is what influenced me to finance the $8,300 system. Now they are refusing to return and refund the system. Do not do any business with this company!

The lady prejudge my husband and I. She quickly assumed we were not interested. I set up the presentation because I was very interested in the service. Her attitude was very nasty. We asked about the gift card at the end of presentation and she said, "I only had the 1 Home Depot." I asked, "What about the restaurant giftcard." She said, "I do not have it." We asked how is it possible to set up a presentation without the gift cards. Her response was, "I can't give you what I didn't have." She stated, "I figured you would not buy the product." I politely asked her to leave and to keep her giftcard. I was very displeased she got upset because I asked a lot of questions. I left a message with the lady who confirmed the call. I'm waiting for a callback.

Our daughter has eczema and we looked at the water testing. Our city water was really bad here. We thought that with RainSoft, there would be a really dramatic difference, but there wasn't. A guy came out Monday and wasn't here for very long. He adjusted some settings to see if it would make a difference, but there hasn’t been any yet. I’m not really pleased with the RainSoft system. It’s awful and it is not doing everything that the salesperson said it would. I don’t think it was a good purchase for my family.

The sales representative from RainSoft was very good. I have the water softener and water filter. The person who installed it was friendly. We had another system before, but they were not looking good. So we changed to RainSoft.

I was in Home Depot making a purchase, and a representative in there approached me. She started asking me a few questions, and she was great. She wasn’t pushy. I ended purchasing the entire water system. Everybody I dealt with during installation was great as well. And since using my RainSoft system, I like the way my skin feels.

We had Rainsoft for years and liked it, when it wore out, we ordered another unit. They came to install it. After several attempts to fix it (it leaked bleach water from the start). When they couldn't fix it they blamed us for using too much water. We called repeatedly to no satisfaction. I even called the main office. When we asked them to refund our money No couldn't do that, ask them to move it. We were told it would cost us. Now I have an non-working unit never able to use, I'm out $2800 and had to put in Culligan.

We had a water softener where we used to live before and we are unsatisfied with that company. Then one night a guy came knocking on our door. When he came across with his promotion, we said that we’d give it a try. He signed us upfront on our property here like we agreed upon and got a good deal from RainSoft Water. Although there was one little blip, it was very easily taken care of. When he gave his promotion, he told us that we wouldn’t need the dishwasher's jet dry anymore. But it didn’t work and the dishes were still wet in the morning. We had to go back to the jet dryer, which worked and dried the dishes. Otherwise, everything else has been going all right with the water softener.

My water system was dripping and I called for service. The receptionist was very helpful in getting me an appointment the same day. They notified me when the service tech came to my house. He was very knowledgeable and courteous. He explained everything before he fixed the problem. He also informed me what I may need in the future to keep my water system working in great shape. I really appreciated his service and expertise.

Our previous system which we've had for 14 years died and it needed to be upgraded. The technician that put in the new RainSoft system was great and it is working really well. We had the other guy come back out for an issue, but he fixed that and it's working just fine.

Due to the quality of water in Florida, we looked into water softeners and filtration systems. The RainSoft rep sounded like he knew what he was talking about, but he told me some lines that were not true. It was too good to be true what he was telling me, but I know it was a solid product. I had a consultation with the gentleman that came afterwards to check the system out and he said he was gonna talk with his boss because some of the things he was telling me that would happen after we got the system was bogus. Other than that, we like the water conditioner we purchased. Now, the water is not as hard and it's basically healthier. My wife and I noticed that if we would take a shower, our hair is softer. The water is a lot cleaner coming out of the refrigerator to drink, and it doesn’t leave marks on our shower glasses as much as it used to.

After my husband did a water test and sent it in to RainSoft, their reps called me back and said something about the numbers. They also said they would send somebody out to talk to us about our water. The consultant who came afterward was very personable.

I was approached in Home Depot by a lady in a HD apron asking if I'd take a Customer Survey. Turns out that she works for a Rainsoft dealer, WCW & Air, and says that they can come out and test your water & you'll receive a gift card, it's over a $100 value, she says. So they call and setup an appointment for a 45 minute water test. There is no actual test. It is only a sales pitch for their $8000+ water softener. In a real water test, they should actually identify what is in your water. He could not tell me anything that was in my water, only what his script says.

RainSoft's rep was decent. He didn't answer all my questions, but they got answered eventually. It was enough for me to buy from them. I got both their water conditioner and water softener. However, their initial installation team basically busted my pipe. The guy tried to take out the bricks in my driveway and run their system underneath my floor. That team sucked. On the other hand, the second team was awesome. The tech said what the first team wanted to do doesn't make sense and said that we should go to the attic, which worked out perfectly. They fixed the issue. I have dry skin and since getting the RainSoft system, I've noticed the difference in my water a lot.

When we bought a new washer at Home Depot, there was some sort of conversation with my wife to test out the water. RainSoft came out and tested out the water, and it didn't look like it was really great. So we were sold on RainSoft as far as the presentation was concerned. But the presentation was a little long. It was over an hour. But other than that, everything was fine. The salesperson was very pleasant and very professional. He knew his product. The installation was fine. They did it in a day. There was a secondary one that needed to come back because it was getting late in the day, which was no issue. Both the salesperson and installer were very knowledgeable. It was great clean up work. So I was very satisfied.

Setting up our consultation with RainSoft was a really good experience. Their reps were very accommodating. The one I worked with was a very jolly fellow. A tech came to install and he was a really good guy too. We got their system and extra filtration as well. Now, our water tastes a lot better.

I had solids in my water. It was something that stains porcelains in my bathrooms and my sink. I had a system already but it was very old and I couldn’t rely on it anymore. So, I wanted to upgrade to a new system. I went online and found Carolina Freshwater, the company that installed RainSoft's product. And that one looked like something that was an upgrade from what I had, so that’s what I did.

The representative who tested our water was very knowledgeable and the installers were very good and professional. We got the whole RainSoft system. We haven't had any problems with it.

The air in my house has NOT changed. Now when I fry foods the smells seems to come out more in my back bedrooms long after the kitchen. Initially it would emit a burnt smell that burned my eyes. Their sales tactics are extremely deceptive and outright lies. I’ve had my air purifier 1 year and had to change my filter 3 times. Beware.

The person who came out on behalf of RainSoft was excellent. Their installer was very pleasant. Since getting our system installed, we've been pleased with everything except for the fact that I don't know why water is running into our disposal. Water keeps draining there. I called the local representative, Moore, and I got a recording on the 23rd. I also got a recording today and no one has called me back yet. Still, our water quality has been much better.

I was called by a salesperson and asked "if I would like a free analysis of the water in my home". I said: "Yes." I asked if they were trying to sell me something and she responded: "No, we are just getting a map of the water quality in your area." When the salesman arrived on time with his equipment, he repeated the same sales pitch. I never received an analysis of my water. What they basically did was show me that there was something in my water, like minerals, which we actually need. He did think that one test showed some chlorine. However I was interested in finding out if I had 'lead' or any other harmful matter in my water.

My experience with the water softener and everyone at RainSoft has been great but we were misled a little bit by their sales rep at Home Depot. Some of the things that were promised were things that we ended up having to purchase and it's not okay that he did it, but now that we've purchased the product, we like it and we are very pleased with it. The service and the equipment are great. We love it. We’ve had it installed for four months and we have much softer water. We’re not seeing the calcium deposits and we’re noticing a big difference. We’re very satisfied with RainSoft.

We have recently got EC5 water softening system and would like to return in but RainSoft made a clever legal contract. We had only 3 days to try it and ran out of the cancellation period. Consider these before you purchase it.

We got a Quality generator and they had other Quality water products, so we got RainSoft. It has been 10 years but we got a new carbon filter added to it a couple of months ago. I love the products that I have from them and the people from RainSoft were perfect.

We have had the product installed for one year. It cost $11,900 and is worth maybe $3,000.00. We've had repair technicians come out at least every other month due to some problem with the system. It was originally installed incorrectly and had to be moved to another location. Water tastes horrible! We want it gone!

RainSoft sent me a thing in the mail for a free thing of Tide, which I have not received. I was supposed to get that for having my water tested. I got their system and it's outside in the yard. It’s a big thing and it hasn’t much salt in it. I've had the system since October 2nd. The salesman was nice and polite. The installers were nice too, but they did not finish the job. It got dark on them. They said someone would be back the next day. But they ended up running the extension cord and they didn't leave enough wire for the next guy that came out to finish the job, so they told him they needed to rerun the wire. Another guy came out and he was very nice. The third installation guy said he knew how to fix it but he was not a certified electrician, so they won’t let him do it. He would send a certified electrician.

I have an older system since 1994. The tanks are not working and there is no one in my state (Mississippi) who services or sells RainSoft any longer. I have asked for a partial refund on tanks which have a lifetime warranty but am not getting anywhere. I spoke to customer service and wasn't happy with the conversation.

I used to hate our water. I never drink from the tap and I don't give it to my dogs. Also, I hate when I give it to my plant 'cause it's filled with chlorine. I got the whole RainSoft unit for the house and the rep was very nice and thorough. He laid it all out and he showed a lot of examples with the water. He didn't give any money prices and left that to the guy that was coming next. For the installation, it was fast and good. But the installer said that a full salt bath lasts for about a year. Then he called me today and said it's halfway full. I told him I would call RainSoft to ask why the salt is lower than what it should have been.

Home Depot sent A&B Marketing out to our home to sell us this system. Installed 02/26/2008 $9,450. This lady promised us the world and made us think this system would perform a miracle on our well water. Everything she promised us was a lie. All of our plumbing fixtures, shower glass and toilets are corroded with hard water deposits and we have spent $2,273 on them coming out every year to service this piece of junk. We have faithfully had them out every year to service this system and we still have no good water and all this corrosive deposits on all our plumbing.

We replaced an old RainSoft unit we had which was no longer functioning. RainSoft put a better unit in and installation went very smoothly. The new unit has less salt usage.

When I did my laundry, I had bits and pieces of the rust stuff in my washing machine. Plus, the water was rusting out my pipes. I got the whole unit from RainSoft. The installation was awesome and the installers demonstrated stuff. Everything was good with my RainSoft experience.

RainSoft's reps were really knowledgeable and explained everything correctly. They offered to do a demonstration about water and I loved the water's taste. They were very friendly and I feel very good with them. I purchased a filter system and now I don’t buy bottled water anymore. When I shower, I feel really clean and there is no smell in the water.

RainSoft's sales rep knew all his stuff and he answered every question. I got a water conditioner from them as well as extra filters for drinking water underneath the kitchen sink. Installation went perfectly and since then our water has been better. My wife loves our water quality. She can tell the difference just by feeling it on her skin.

We went to Home Depot and heard about RainSoft. It was a good experience when we set up the consultation with the sales rep and the interaction was great. He showed me some stuff and I got the complete system. I’ve had it a couple of months and since having it installed, the water tastes better as well as the coffee. It's as nice as it gets. I've been used to hard water so long and it has changed.

When we had a consultation with RainSoft's rep, he was very nice and informative. He explained everything that he was testing and where we stood. I could tell he liked what he was selling. I got a softener, filters, furnace device and the faucet in my sink from them. Since having their system, our water has been great. Before, I couldn't drink my water because of the condition I have. Now that I have RainSoft's system, I can.

The water in my house is hard. I went to Home Depot and I told them I wanted a water softener system put in my house. They sent a guy over from RainSoft and the consultation went well. The scheduled time was fine for us too. I had a water softener system installed in my house and a water filtration reverse osmosis system installed in my kitchen. Chris was my installer. He came over and knocked it out. He explained the system to us and gave us his number to call in case we had any issues or concerns. We've had the system since July, and the water is now clear and it tastes a lot better. Everything is good.

We’re very happy with the RainSoft system and, coming from a background of customer service, I’ve been extremely impressed from the sales presentation to you name it. There was no hard sell and everything has been very nice. We got the large capacity water softener and we got the reverse osmosis. The installation team was very good and professional. I was quite impressed with everybody and the whole process. We've had the system for a couple of months now and we noticed that the clothes seemed cleaner when they come out of the wash. And you actually feel clean when you get out of the shower. I couldn’t get the soap off me at first and then now it has all changed where everything’s fantastic. The water purifier under the sink has a little issue and we just had a tech out here, but all in all, we’re very happy and we've had a great experience.

There was a free water sample test towards the exit at Home Depot, and once we filled out for it, RainSoft got in contact with us. They set up an appointment, an actual in-home consultation, to see what the difference is. The demonstration was amazing until there was some sort of miscommunication. There was a bit of a false promise where they said there was going to be a soft inquiry, but it was a full inquiry. I had just bought this house and I also got a new car, so I had to get my credit back to where it was. Adding another line of credit, I thought that if that was the case, I never would have gotten it. But overall, it was fine.

The quality of water in Florida is really bad so I wanted a water system. I set up a consultation with RainSoft and that went well. It was all fine with their installation team too. The work was quick. They only had to come back for an electrical installation for the power outlet of the computer. But the installation of the system was a few hours.

I live in an area that has hard water and minerals in it. I heard about them and then got them, and they installed it. And since then, being it so old, I had them to replace the computer head it had on it because 20 years is a long time to get service out of a unit. I contacted them because I had changed my telephone number and they had lost contact with me. So, I took it on my own to look up RainSoft and call them telling that I needed someone to come out and check my system. I noticed that the salt level in my salt box was not working like it was before, so I knew something was wrong. When you take a shower and you do not get any foam from your soap, you know your water is hard. And that was what I was experiencing.

My experience started when I was told by the sales rep that if he had known I was a single woman, that he wouldn't have come to try to sell me the product because I don't fit his demographic. I bought it anyway, because I was impressed by the product. The first group of gentlemen who came to my house might as well have been tweedle dee and tweedle dum. They wasted a large amount of time deciding that they weren't intelligent enough to install my water system. The second set of gentlemen who came out are the only people in this company who are worth speaking to and honestly should just break off and start their own company. They did have to come twice because they ran out of time the first night, but they were a blessing. However, they left holes in my walls and a giant hole in my floor. I was assured that Rainsoft would come out and fix it, no problem.

When RainSoft called, we set up an appointment and the guy showed up on time. He was friendly and knowledgeable. He explained everything down to the fine detail. We got everything from them. The ozone machine for the laundry, and then the alkaline purification for drinking water. I was in the middle of a kitchen remodeling, and we kept pushing back and pushing back the install date. But the lady at their office was very kind with working with me. It was a couple of months between the consultation and the install. When the installation guys came, they were great. They showed up on time, did what they had to do, and were gone. They were clean and efficient.

Had a system put in last month & it's great. Expensive. Said I wanted to pay before came due to avoid interest. They said OK but didn't have correct paperwork. When they left, said they'd send it. Never came. Didn't tell me. Had to order 10 yrs free soap within 4 yrs or lose it. Kitchen cleaner cannot come in contact w/ food surfaces!! Some of laundry detergent can only be used in HOT water! Water pressure goes way down. BUT the worst is: the finance co they use is PITIFUL!

We had a water softening system in North Carolina, so when we moved here, we looked into it and I ended up with RainSoft. We got a whole-house system and everything went well. We've had it for two months now and it's running well. The water here was terrible. But now, it's working just fine and we're very satisfied.

The sales rep who helped me was nice. She came to the house and got everybody involved. The kids were interested in the little experiment they were doing, showing the sediment in the water. So, she was pretty cool and knowledgeable. We bought the treatment system, and we have noticed a big difference with it. Before, the water was extremely hard and so brushing the hair was a nightmare. Then the rep showed us washing your hands and you could feel the dryness right afterwards. But now, everything is nice and clean. The hair is easy to brush and it feels like you have lotion on afterwards. The installation was quick and easy. My dad and myself pretty much ran the lines before they got here because I wanted to move it anyway, so all the installer had to do was set it down and hook it up. He configured it and hen gathered all the paperwork. He was knowledgeable.

In the years of experience that I've had with RainSoft, I've had no issues. If there's any problem that comes up, I'd make a phone call and in less than a week, I've got the issue resolved. I like it. We started using RainSoft water softener in '90 when lived outside of Nashville, Tennessee. When we moved to Florida in 2000, I wanted to continue that and I had a new RainSoft system put in the house that we bought there. I've had good experiences with it. I like the way the water is.

I got a phone call, asking if I was interested in clean water, and I said yes. They set up an appointment and a young man came over. He was excellent. He showed us the product and all the specifics of it. And we liked it, so we wanted to get it for our home. We got the RainSoft system for the entire house and the installation went great. The young men came in, found a place to put all the parts and moved some stuff out. They were very friendly, courteous and professional. The system is doing well ad we like it.

Our water system from RainSoft is working really good. The installation went very well, and everything’s been good since then. The water is better and we don’t have to buy more water bottles. My daughter and I, and everybody here noticed the difference on our skin.

During the RainSoft sales pitch, the rep told me all the benefits of the softer water. He tested the water and showed me the hardness of it and what it did to the pipes, to the clothing, and to the machines. It was a very informative and very good sales pitch. I bought the treatment system and the installation went well. But then the gasket was leaking outside and although it wasn't leaking bad, it was enough that I could tell. The installers had just left when I saw it so they came back about a half-hour later and fixed it. Everything went fine in the end.

I moved to a new neighborhood and evidently, water is a big problem here. It’s extremely hard. The salesman was very knowledgeable. He tested the water and explained to me how the water softener worked and what to expect. There were several of them, probably five, who installed the system which is a EC5 Series. I watched them work and was congenial. They did an excellent install, and it was not easy to install. The system works well. The only negative thing is that it was very overpriced, but I knew that going in. Since having the system installed, I noticed that I don’t need nearly as much soap on it. It came with their little brand of soap, which I don’t really care for much. But I can use much less soap, and the water feels good.

They were very fast, clean and smooth. They set up really well. The water in our area is quite hard and now with the Rainsoft system, it's very much softer and tastes better. We now drink from the tap.

We really like Rainsoft. It took a couple of weeks for all the water to run through the system, the filters and all that. But, it’s really good as well as with the sales rep. Everything went well with the installation too.

I was in the market to replace my existing water softening system and I decided to request a quote for a RainSoft system. The sales rep is very personable and knowledgeable. He knows the system inside out. I purchased the RainSoft system in August and the installation went very well. RainSoft is actually superior compared to our old water softener. We used to notice a difference in softness in our old one. But with RainSoft, it's always pretty uniform soft. We're so happy with it.

We've had the house for about a year and the filter system was there when we bought it. I’m disabled and my wife was having to go up on the house to change the filter so, we wanted something better than what we had. Now, we’re more than satisfied with what we got and we all love it. RainSoft’s customer service was more than helpful. We were very well satisfied with their expertise on everything that they did. The water is so much better tasting and it seems like it doesn’t dry our skin out like we were experiencing.

I had the RainSoft system installed about a year ago and now the water is no longer alkaline, I call them to check the system and was told to buy a kit from Lowe’s hardware store for $30.00 to test the water. I did that and the water tested acidic. I even bought a test kit for a fish aquarium and it tested acidic. I called them and they said if they send someone to test the water it would cost $100.00 to test it so, I told them I was going to turn this in to the BBB and now they ask me to bring my water to where they are 40 miles away so they can test my water and I told them no, because I know how water can be nenovered to test what you want so they asked me to take it to a pet store to be tested and no customer should have to go through that.

Our demonstration completely misleading. We were lied to. The system we thought we were getting does NOT do any of things we were shown, All we have is a filter and we had that before. We WANT A REFUND!

I was shopping at Home Depot and a guy approached me and asked if I have hard water. We said yes and he said he would get me hooked up with a free home test of our water and a possible solution. The RainSoft sales rep was knowledgeable although a little bit pushy. We wanted to get the iron-reducing system but we weren’t necessarily ready to do it that night. She kept providing more and more incentives so, we ended up purchasing it that night.

Please know that our one star review is based mostly on the integrity of the sales rep and the area company that installed our unit. Our new house had terrible well water, iron stains on everything and it stained everything we had a dingy color. You could smell the iron and sulfur when the faucet ran. After 7 month we filled out a card from Home Depot for a free water test. Eventually, a call came and a sales rep came out. He set up his case at our kitchen sink and proceeded to dazzle us with brilliance. We were told this system had free service for the life of the product or until we no longer owned it. We were told our water would be soft and taste wonderful. We were told as a bonus we would receive five years worth of free Pure & Natural soap and cleaning products, saving us hundreds of dollars a year.

Setting up an appointment with the sales consultant at RainSoft was easy and fast, and he was an excellent person. The installers came on time, they had a good attitude and were very professional. Having it installed, cleaning the glass in the shower is so much easier and the water tastes much better.

We had a water committee in the area giving us information on RainSoft. The rep that did the whole water testing was really good. We got a home filter, softening and the water osmosis thing. The installers were accommodating, respectful and they cleaned up after themselves. Now the water tastes differently. The filtration doesn’t have as much hard water especially when you’re cleaning the showers. I also noticed my hair isn’t as frizzy.

Rainsoft called me and because of their presentation, I purchased their system. The sales consultant was very good. The installation was done very quickly and the installers did a very good job. The only thing is the water is softer, and you notice that when you're taking a shower. But the system is doing what was said it will do, so it's very good.

My old system went out. Had to find a replacement. Went to Home Depot & they set up the appt for RainSoft to come out out of Richmond. I meet a man named John **. He did the test to see just what I needed. At first I was a little leary about getting it because the old system promised the same that it would take the smell away & all but it did not. The RainSoft system was in about 6 day & the smell & all the hard was gone. The nice thing is no more smell & I was going thru 6 bags of salt every 6 weeks with this system. I will not need salt for a year & no filter to change. I am so glad I went with this. The whole company has been outstanding from the office people down to the ones that put it in. I highly recommend this company & this product. Alberta