RainSoft Water Treatment Systems Reviews

Joliet water isn’t exactly great and I could taste it. A sales guy came to my door, and he ran through the whole thing, but I already knew. I had already been thinking about getting a whole-house water filter, and this just happened to be the time. Since I started using the RainSoft water system, the water tastes way better. My ice cubes don't smell funny. The water softener works great, and the calcification doesn't seem to be building up on the pipes or fixtures anymore. The filtration system is great, too. The price was less than I was expecting, and so far, the website looks like it's user-friendly.

We just moved up to this area in Flushing, and our home is a well with a septic system. We were looking into the reverse osmosis, and RainSoft already had a conditioner, but we wanted somebody to come in. They're down the street from us. We saw that and thought to bring them in and see what they have to say, how our water looks, and what we can do to make it better. The gentleman that came that did all of the testing was the nicest man. We were running late, and he got to our home before we got here. He was so kind and knowledgeable. He walked us through the different options after we did the testing. But the day that we had a window on when they would come, they came on the earlier end of it which was awesome. And the technician was very nice, did what he needed to do, and explained everything. It took a couple of hours. He cleaned up after himself. I was very satisfied with the whole process.

Trent and Chris, the second rep, were fine. They explained everything thoroughly. Also, the three installers did everything nice, neat, and professional. They had an issue, though, because they wanted to put the reclamation of the salt through the drain lines. I said, “This house is 55 years old. You can't do that.” Because there's no attic space for them to get to. So, we had a work around. It worked out perfectly. However, we never got the technician to come back out to show us how to get up to the mobile system. That’s the only thing that we have an issue with. We couldn't hook it up to our phones. We get down to stage three, and then it's very complicated to get it to connect to the phone.

RainSoft is worth the money. I was at Home Depot, and a lady approached me. Someone came out, did a water test with me. Overall, he did a good job with his presentation. Some of it was BS. I didn't see that there was that much of a difference. Other than that, it was good. I shocked him, because three-fourths way through it, I said, "Let's just talk money. I got to start cooking dinner.” He said, "I got to finish this.” I said, “No. Let's just talk money. I'm interested in the product. Let's go ahead and do it.” That threw him a curveball.

My husband was always concerned about the water. RainSoft caught his attention when he went to Home Depot and we gave them a try. They came out and did their job a couple of days after he mentioned it to them. The sales rep could sell anything. I wasn't interested before he came. But after he came, I was impressed. After I listened, I was convinced. He was very personable and charming. He knows his stuff and did an excellent job in selling the product.

We went to Home Depot and signed up for a water test. And the representative from Rainsoft who came out was an older gentleman. He did a great job and showed us why we could use it, and it worked out well. We love our water now. We can actually drink it. And everyone even talks about it.

I regret not getting the RainSoft water treatment system installed sooner. There were no complications with anything from when we met the salesman to the installation. Since we’ve had the system, the skin is not as dry. The dishes don’t take as much soap to wash, and way less soap to use with the laundry, too. There are no hard water stains on my dishwasher or my dishes. The rep was great. He was informative, knowledgeable and helpful. He answered all the questions we had and financing was easy.

Spent $8,000 and the board on the system keeps going out every year. They have you go into a plan for $16.50 per month and then the agent asks you to send your last two banking statements to show proof! It's a joke! We have been experiencing nothing but issues. DO NOT sign an agreement with them! Save your money and go to Home Depot or Lowe's!

Everyone at RainSoft was absolutely excellent. The fellow who came to the house to test the water was extremely good. On a scale of 1 to 10, he was a 10. He was very patient, took his time, and answered all the questions. Since having RainSoft, I don't have to dry my car any longer. There are no water spots in my car, which is wonderful. My dogs love the water too. They're drinking twice as much water. I also love the amount of soap we don't use in laundry and/or our dishes. It's been amazing to see how little soap we use to get the same results. Even though RainSoft was fairly expensive, I don't regret doing it.

The system is fine, but ordering parts is a pain and customer service has been non-existent. I have a system that requires proprietary filters that they don't sell online or in retail locations. Perhaps they have them at stores or something, but the closest ones are over 100 miles from me. When I ask for information online, all they do is tell me to call the closest reseller, which for me is across Lake Michigan. So I have to call another state and timezone just for information. When I did call, I left a voicemail asking for information. They called back. I missed the call. They left a voicemail that answer none of my questions. I've send multiple emails. Reached out on Facebook to get nothing back.

The people who worked with RainSoft were awesome. Compared to the water that I had before, I could see that it smelled different. And when I ate the ice, because I'm an ice eater, it didn't have that aftertaste, like a smell. It's pure, and I've been seeing improvements in our skin too.

The sales rep of Rainsoft was awesome. And the installer was very good too. I love the fact that I don't have to carry cases of water all the time. I'm only home on the weekends because I work out of town. So I'm still drinking water from bottles, but not at home. I would definitely recommend them. However, I never got a gift card for the soap.

Our water has gotten really bad over the last year with a lot of chlorine and junk in it. I'm in a mud district and they were having problems with their well and it just continually got worse. So, I was looking for a softener, and I contacted the company that I use to do my whole home generator. They sell generators on one side of their business, and the other side is all about water. That was how I became acquainted with RainSoft. I really like it. It's good.

I had a service tech come to my home a couple of weeks ago and change out my charcoal filter and afterwards I kept having air in my water line into the house every time it regenerated the system. I have called Grand Prairie RainSoft. Ask and left messages for a tech to come back out and fix the problem to no avail. No return calls, nothing. This is not a proper way to do business. Jeff **

I heard about RainSoft from our generator provider. The person that came to speak to me about the system was great. Having RainSoft has been good so far.

Dealing with the guy from RainSoft was great. Since we’ve had the system installed, there has been a big difference. My skin is very sensitive and I've had this weird, itchy skin from our old water. But ever since I've had RainSoft, my face has cleared up a lot. The facial soap helps a lot. The oatmeal bar is fantastic and does well with my skin. My kids love it and they feel a lot better. Even drinking the water, we feel a lot better. I would offer RainSoft to my entire family. I've told family members about it. I’d rate RainSoft 1000.

RainSoft knocked on the door and it was the first one we talked to. The salesman was cool and it worked out. The RainSoft water treatment system has been phenomenal. The experience has been good. I just don’t like how long the process, like the financials, takes. We still haven't received our letter in the mail about how to make payments and our account info. So we haven't even made our first payment.

We noticed a change in the water when the RainSoft system was installed. It was a very positive change. The only negative thing that happened was we had a little problem with the plumbing underneath the sink, which is being fixed today. It was a leak under the sink. It occurred a week ago. Luckily, it didn't damage anything. It all caught in a plastic bin that we keep our stuff in under the sink. It just dripped in that and filled up. When I pulled something out of it, I could tell there was water. But we enjoy the water quality. It's very good for us.

I live in Texas, and the water is super hard and ruins everything. I knew I needed some kind of water treatment. I heard of RainSoft from Home Depot and went with them. We had a really good salesman who was very knowledgeable and asked lots of questions. We felt very comfortable after talking with him. We liked the way he explained things thoroughly to us and his demonstrations. With the system installed, it greatly improves the water. You can feel that there's a water softener. You can feel that kind of slickness, but you get used to it after a while. I'm not having any spotting on the glass in the shower or on any of my fixtures, and that's what I was looking for. I've had other water systems before and so far, RainSoft has really lived up to what they said it was gonna do.

RainSoft's rep, Mr. Daniel, was good. We enjoyed him. However, I scheduled a while back to have a technician to come out and check the system up with everything. I got the email and the text message saying someone would come out and take a look at it, make sure everything works properly. I even took the day off for it but no one showed up. It has been over a month ago. Other than that, everything works fine. We have better quality of water.

I’d recommend RainSoft. It used to be when I drank a glass of water, I noticed sediment at the bottom of the glass, and I don't see that anymore. I sent a text to RainSoft one time, but they were closed and they said, “Send a text,” but I've never heard anything back from them. But the guy that installed our system gave us his number, has been easy to get ahold of, and has been a great help.

This is the best value in water purification! We decided to purchase a Rainsoft system to protect our most valuable possessions, our family! It's also nice that we are able to save money and know that our home is protected as well. My only regret is that we waited several years before getting our water tested. The service has been easier and cheaper than what we were currently doing with just our refrigerator. Do yourself a favor and say yes to RainSoft, you will be glad you did!

I want healthier, cleaner water. However, my system is still not complete. RainSoft is still waiting on a plumber to come, and they're supposed to put a water shut-off in the main water line but never did. They're supposed to come back and do some more testing, but I haven't seen them. They're also supposed to send me my soaps that I was supposed to get with the product. I haven't seen or heard anything from those. They're also supposed to give me a couple gift cards, but I haven't seen those either. I've contacted RainSoft several times through text message and phone calls, and they keep saying they're gonna get back with me, but I still haven't heard anything. When they tell me they're gonna do something, they should do it the first time and make sure that they will do what they said they will do. But so far, the product is good and worth it. The water softener does a great job like it's supposed to.

RainSoft has been wonderful. I like everything. All of their reps were awesome. Even the one that came in and installed it, he was pretty cool too. He said it ain't gonna take them but a second. I’ve seen the first dude about twice. The first time they came, I didn't have time to do it. The second time, he explained everything.

I've had the whole system set up for three months so far. RainSoft's rep did a good job in showing and explaining everything. The installer was a good guy. At first, the crew had to come back to repair some stuff that I wasn't happy with. But the guy himself was all right. Just inexperienced. I got good water. My body doesn't feel all dry after I take a shower because the chemicals aren't taking the oils out of my body.

Our whole neighborhood has water issues. It comes out of Benton City, so it's really bad water. Someone was getting a system installed, and I watched it, then RainSoft came over when I called them. They did a water test and my particular water was better than my neighbor's because I had a pre-filter installed when I built the house. My water was already one step ahead, but it didn't get everything out and it was not perfect. Now, it is and we noticed it right away. The water is cleaner, clearer and feels better to take showers with. The taste is by far where it should have been from the beginning too. I have peace of mind for two years. They said they're gonna come back about two years, which is when the system has to be changed out. I've been telling people to give RainSoft a call and try it out. There's nothing to lose.

The lowest star on this is a one one but if it had a negative I would give it a negative five star. I have never in my life had such poor response. I have attempted multiple times to get my system repaired and I can never get a call back. They do not stock the supplies. Even a local plumber called them and still cannot get a call back.

The house that I bought had a RainSoft equipment installed, but it wasn't working. Also, the monitor didn't work. RainSoft's rep came out and tested the water. He said I had hard water. So, I had to get a new monitor for the system that I already had and the guts of the system. I had the tank and the salt storage, so they let me keep that. Their rep was very personable and easy to talk to. Then, the installer answered all the questions I had and he showed me a few things. He also helped fix some problems that were going on before putting the new monitor in because I had some issues with the water heater. Overall, it was a very positive experience. I enjoyed the company and hope to continue with them for years to come.

The initial install by RainSoft Water was good. Guy was prompt. He brought everything. There was a little hiccup with one of the drain lines didn't get installed, but that wasn't a big deal. He told me what to do. They just had to put a hose over a fitting, which was no big issue. Super helpful with that. One of the parts broke on it and sprayed water all over, which was a bit disappointing. But had one of the techs come out and fixed it. They were out there within 24 hours of noticing the problem. That part of it went smoothly. I love the water. No more iron in the water, which is awesome. We've got the reverse osmosis drinking water system, too. That has been great. Our water was one of our biggest problems we had with our house when we built it. We noticed the softness of it, and the taste and smell are all gone. Just be ready for the cost. It is expensive, but it's good water and it's worth it.

The salesperson at RainSoft was great. He spent a lot of time. He was very detailed and did lots of demonstrations. The installer was great. He was working with my husband, and I arrived on the tail end when he was essentially finished. But the interaction I did have with him was pretty good. The salesperson was one of the highlights of the entire process because he was at our home for quite a bit of time, and we didn't end up purchasing right away for whatever reason. But my husband was able to connect with the same representative. So he came back out to our house a second time. The buying process was great.

We bought a house in December in a new subdivision, and RainSoft came through the neighborhood. We never drank tap water and always bought bottled water, which made us look into a water treatment system. The consultation and sales reps were extremely professional and knowledgeable, and we were satisfied. The installation went smoothly. The installer was quick and efficient, and answered all our questions.

Had my water softener installed for about 2 weeks. Now seems to be working great. Installer was professional. People work courteous.

They came to our house in late October early November of 2025 and gave their presentation. They PROMISED us a $100 Home Depot gift card that would be emailed to us for listening to their hour long talk. We're still waiting for the email which they NEVER sent. They didn't leave a business card or any way to a hold of them either. They tried to convince us that it works only cost $99 upfront, but after much pushing and insisting on asking how much the total system world cost at finally got an answer or of these sales people who are more like used car salesmen. It was around $10,000 total for the water filtration system not $99!!!!. We still expect them to honor their word and email us the $100 Home Depot gift card they promised us. We fulfilled our end of the bargain. Now it's time for them to do the same.

We need cleaner water without all that other stuff that's in it. We heard about Rainsoft at the Home Depot here in our city. We tried them out, and they were professional. When they came in, they did the presentation of it and they knew what they were talking about and were just very informative, which we like. The water is actually much smoother now. When we shower, we could actually feel the difference from when we first moved to when we did this system thing. You could feel the difference in your skin. My wife feels it in her hair. It's different. It's a good thing. It's the best decision ever. You're gonna be saving money in the long run from the water that you're gonna be using. You don't have to use so much detergent and all that stuff for your laundry.

I researched water for a while and a friend that lives up north told me about RainSoft. When I had them come out, their in-home consultants, Bill and the whole crew, did an excellent job. I was very impressed with them. After the water testing was performed, we realized that our water was super bad and we decided to go with RainSoft. We got a whole house system and since then, our water has been 100% better. It has cleared the water up 100% and it softened it down quite a bit more too. Their product works 100% better than most products out there.

Whole house water softener system WiFi-enabled EC5. This is the best solution for our family. Nothing else is close to other options. You will know how much better the water softener works when this is in your house. You will never want to leave home without the feeling of the water softening process.

We've had some work done by American Home Design and they're the ones that put in the RainSoft equipment. Our experience with our RainSoft system has been great. We love it so far. The taste on the water has been different and I've noticed especially hair and my skin are improving.

Totally was misrepresented by salesman, l was told that the trouble was was $75 and free parts, the filters needed changing only every two years, yearly free inspection. Reality l was l was just told you can end up having to change them every 6 months, trouble call is over $100, filter replacement $285. The Reverse Osmosis system worked great for only 1 1/2 years then after spending $285 to replace the filters it never worked again properly, after filling 2 bottles it goes into dripping. Custom Service is totally unacceptable and not helpful. After spending almost $7,000 in 2023 this is what I got, a system not worth the money. This company needs to choose more honest dealers and provide more customer support back up. I will also submit a complaint to Home Depot where I picked up the Free Water Testing Kit, so disappointed.

My house was a new build and I was looking for a water softening company because I wanted to protect my pipes from hard water buildup. I also wanted all my appliances to last longer. RainSoft was offered to me through one of the companies that installed their system and I liked the deal that they gave me. Their sales rep was very good. Since I got the RainSoft system, my skin's softer, my hair feels cleaner, and everything doesn't spot up.

The water was pretty bad in my area. I went to Home Depot and gave my information to an employee. Then RainSoft gave me a phone call, and we set an appointment to stop by. The rep showed me the water treatment test. He explained the system to me. He brought everything in. He also explained the warranties. He brought us the brochures and explained everything to me. It was fine. The installer was a great, reasonable, and nice guy. He knew his stuff. Since having the system, the drinking water is good, and when you shower, the water definitely feels softer. Everything's been perfect. It's a great system. It does the job.