RainSoft Water Treatment Systems Reviews

RainSoft came in. They made their demonstration. We said, “Yes.” The gentleman was quite nice, very knowledgeable, but really sold it on the whole package with the washing machine device for the washing and the air purifier, which we don't really use, the drinking water, and the whole house filtration system. Then last year, one of my water heaters burst. And then when it burst, we called the plumber. The plumber just randomly said to me, “You wanna see what's inside?” I was like, “Sure. Okay.” Then he opened it. We saw all the hard material that's left in the water tank system. We were like, "Oh.” He said, "Yeah. That's what goes into your body every day.” I was like, "Yeah. It's nasty. Don't tell me that.”

We saw, firsthand, all the hard material that is just sitting, residue, at the bottom of the tank. And that's why they tell you, “Don't forget to empty out your water tank every six months.” But we exchanged that. We have a tankless water heater now. It was at that point where we decided that we should get soft water, ‘cause it's also better for our pipes.

We got the filtration system that goes under my sink in my kitchen for water, for drinking water, and then the actual filtration system for soft water for the entire home. That sits outside in this container that they put in place. And then the system, a little white device, or oxygenation device, that goes behind my washing machine.

From the drinking water-wise, it’s been amazing. It tastes like a bottle of water. Regular water-wise, it's just really nice. My daughter has eczema. Since we got the RainSoft system installed, we've noticed a difference in her skin. Less itchiness, less dryness around her skin. That was just a complete wow for us.

On the side of the washing machine where they installed that device on the back of my washer, we really haven't seen any difference at all in that, in the way the clothes are washed or how they come out. They just have no difference at all. But for the drinking water, filtration of the water, the system for the whole house, it’s completely worth it. The system for the washer, the system to wash clothes, is not worth it at all.

We've noticed a big difference, even my kids. My kids say, “Daddy, the water tastes different.” We haven't noticed the use of less shampoo. It's always like one pump. We still use the same shampoos and the same soap, so nothing really has changed. Bar soap and regular shampoo for the kids. But other than that, we notice that it's very bubbly. When you wash your hair, it's even more bubbly than normal. My wife has also noticed a difference in her hair and in our skin textures. Our skin is softer, which is weird for a guy to have soft skin. But I have soft skin now.

We're very happy that we invested in the system itself, especially for the water. We're not buying water bottles anymore. We disconnected the water system to our refrigerator for drinking water because we just don't use it. We just use the one that was installed by RainSoft. And even our kids who normally don't really like water, or even me, we drink a lot more water now, because it tastes like a water bottle, even though it's not, which is weird. We’re beyond pleased and extremely happy that we have healthier, drinkable water at home now.

The system is easy to use, complete with mobile app, it shows me everything that’s going on with the system. And the nice thing, you never have to replace anything other than the reverse osmosis filters in the kitchen. Everything else is lifetime guaranteed. This is the first water softener system that I have heard of on the market today that does not ever require replacement of the resin. I was a little skeptical about that, so I called my trusted plumber. He actually said yeah, there’s new technology out there. RainSoft even gave us tons of soap!! Holy smokes! We still use our regular soap until that’s gone but we’ll use what they gave us for sure! So needless to say, we are very happy with our purchase. Hope that helps. Take care guys! Refer me

The first time that I heard about RainSoft was through the vendor that I got my Generac from told me, “Well, we do water softening, water treatment systems. Do you wanna let us come and test your water?” I'm on the HOA board, and we're on well water and changes are being made. So, it was a perfect time for me to say, “Well, let me just see what's going on.” He also told me that, “But it's a lot higher, price-wise, than you would find. But you would not run into any problems, and it's the best system.” They were right, because since then, I've asked folks, “Do you have a water treatment system?” And they'll say, “No.” I'll tell them about it and if they say, “Yes,” I said, “Well, have you ever heard of this one?” “Yeah. It was just a little bit too far out of my price range.” So, I get it. But it was one of those deals that had worked for me. They made it so affordable that I couldn't pass it up.

I got the complete water treatment system, the reverse osmosis, which is for the drinking water and cooking with it, and then the whole system, where it's a salt system that softens the water, because this water is extremely hard to the point that my skin would crack. So, it was just amazing in showering in it. Also, it cut my allergies down. I have 169-pound Great Dane who needs to drink water. Dogs tend not to drink because they know it's contaminated. So, they only drink what they need, then they end up with kidney problems. I would always give him bottled water, and that helped, but he still wasn't drinking like he should. But now, I'm filling his big bowl up three times a day. He's drinking water because he's sensing it's cleaner. It has changed his allergies as well. So, it lets me know the water had a lot to do with it.

The installation was fine. Two guys were here. And they were very nice, answered any questions that we had, and didn't make a mess. We got the water softer, which is located in the garage. Then we got the reverse osmosis, which is under my sink in the kitchen. The water has been tested a couple of times, and it all seemed to be above board with what they said and seemed to be fine.

They also did a lot of talking about the soaps, and they left us a bunch of soap. To me, that was more of a problem, because you have all these bags of soaps and these little pump bottles. The bad thing is you gotta store all that stuff. I don't think that's good, but supposedly, it saves you money on soap products.

But the thing about it is, once you get used to your other soap products, and you like the way they work, and you see the amount of suds they have. So, the soap that came with this really doesn't have any sudsing property, so you start to question whether it's really working or not.

But RainSoft was very upfront and answered all questions. I didn't have any reason to suspect anything was amiss. My husband really liked the fact that it was cheaper than a couple of the other products we looked at. There was also a lady who came out a couple of weeks later to test the water and talk with us a little. She was very nice and knowledgeable.

The only thing that happened after they left and they had changed out the RO under our sink, and that water line goes to my Sub-Zero refrigerator, where we get ice and cold water out of the door. We couldn't get any water out of the door or ice. We had to call and have them come back out. It was either that they had not hooked up one of the lines or something. They realized that they hadn't done it correctly, so they corrected that, and that cleared that up.

Our water is not bad, but I have always been able to smell a hint of chlorine in it. With RainSoft, none of that appeared. We bought the system for the kitchen. I don't have the finances for the whole house but I have a quote on the whole house so I'm putting the money together. I've got a contracted price and the kitchen system is a down payment on the total system. That price is good for 12 months.

I was real happy with the initial meeting with their sales consultant. He spent about 90 minutes with us, answering questions and going through all kinds of scenarios. I had some concerns at the point of installation though. The installer did a great job but didn't walk me through. At the end of the installation, I was expecting a walkthrough on the system under the sink. There are three cylinders and a storage tank. He left me with the operating manual, and I got around to reading that the other day, which is a couple of weeks after the installation.

Everything is working just fine. But I was reading it, I need some special tools. I've got to get a spanner wrench to change the filters once a year and the size of the spanner wrench is not indicated in the manual. I could look in the manual to see the diameter of what I need the wrench for, but I have a hard enough time looking at tools at Home Depot as it is. These are really small steps but would be a real improvement from my perspective.

Since the installation of our RainSoft, the water has been softer. I'm noticing it with my hair, and I'm a big hair person. I color-treat my hair, and I can definitely tell the difference there. And with my skin. I have ordered the clothes detergent. We love the hand-washing soap, as we keep at the bathroom, at the sink, and then the spray that we wipe with.

We got the big damn water softener system. When you do that with soft and hard water, you end up with slippery skin every time you bathe, and that's no fun, when you're used to having that squeaky clean feel. But by and large, we've enjoyed it. Though I'm not too pleased that we have the wrong board on one of these units. So, it's been giving us stinky water. We had a tech come out, and he made some adjustments. We were happy about that because the stinks went away. He was very kind and courteous, and was here just briefly and then on his way. Other than that, everything was quite satisfactory. The sales guy was very good. He kept trying to sell us on the system, and we told him from the outset, "Look, we're going to buy the system." He kept trying to demonstrate. But we said, "We don't care. We already know." So, that was kind of fun. We had a good time talking to him.

RainSoft got the installation done in one day. I was here when the techs came and installed it, and they were very, very professional and courteous. The only thing that we noticed is that the water does have a distinct taste that it didn't have before we got the system installed. Even though we got one of these reverse osmosis filters at the kitchen sink, we both tend to get water from the refrigerator, because that has a filter it runs through, and it moderates that taste. That's the deal there. If you're going to spend upwards of $10,000, you would expect the company you're paying to get it right the first time. Overall, we are satisfied with what we've got from RainSoft, and we're happy with the experience, even though I wish their water would taste better in my estimation. RainSoft is a good company and system. If you're looking at putting in a whole house filtration system, I'd definitely recommend RainSoft.

They messed up my air-conditioning unit and I had to have that repaired. They messed up the installation and damage my kitchen island when water leaked all over the place. The attachments outside were not properly fixed and have sprung loose several times creating an erosion issue in my backyard on one occasion where I was gone for three days. I wouldn’t encourage anyone to buy the system ever. The technicians were horrible. The salesperson sold you, Gold, but gave you a turd and the service on it afterwards is ridiculous. It’s like they’ve set it up to fail. I warn everyone, please please please please do not do not do not do not allow these people in your own. Do not allow them to touch anything. My house is brand new and I’ve done nothing but repairs as a result of this installation.

And the water quality that is coming out of our faucet, in other words, the city water, I didn't like the taste of it all, and that's when we started using the water pitchers. We did that for several years and got to the point where it was not easy to even find the filters. This RainSoft thing was a real blessing. We've been happy with it.

I have been checking the salt, so I see it is going down, but it's not at a point where we need to add more salt. So, that's something I was going to need to follow up with them to get a better understanding of how the maintenance works on the system itself, as well as the reverse osmosis system, because I'm not clear on that part of it. I have an app on my phone, and it shows the depletion level or percentage of some sort. And when that gets down to a certain amount, that's supposed to give me a notification.

But then, when I ran a little more to empty it out, it changed. Now, a few weeks ago, I got some water from the refrigerator, and it had an interesting taste, which surprised me. I was like, "I've had the system since December." So I just poured that out. But then, I also see that the filter on the refrigerator now needs to be replaced. I'm not replacing it because I have the system. But I said, "I need to flush it out again as far as the water and the ice." Now, I will drink it from the faucet because I know I have the system and I feel confident in that. I would get a little more salt in it. I'll have that taste, and I’ll better just pour it out and just get some more. But it's not a regular thing.

I also referred at least two people. One person purchased the system, and the other one had a consultation. And I've had to call them several times as far as my bonus and I haven't received it yet. One woman answered and she has been very nice and has been helping me. She's not in that department, but the person who is supposed to contact me has not contacted me officially yet.

The people that I referred to, when I gave the woman who came, those names are not showing there. But when I type them in, they say they're in the system. Neil, whom I spoke with, is in sales. He was very nice and kind. He got the message because I had to call a couple of times about that with the financing. No one had called me back. Because when they were doing the confirmation of it, and when I said, “They said I don't have to pay until March," and the lady said, “That's going to be a $60 interest." I said, “Nobody told me that. Because he told me I would have a 90-day deferment." She said, “Let's stop here, and I'm going to reach out to them." But I never heard from them.

I followed up twice, and Neil called me. We played phone tag, and then he said, "I'm going to put no interest, no penalty for six months." Then, they called back and followed up and got that taken care of. Now, I'm dealing with the bonuses. So when Antoinette spoke to me last week, she said whoever was supposed to call me said they had one check in the system. But I haven't received anything. That's very unprofessional. I know a lot of people. And if I say something, people pretty much go with my word because that's how I move. So I'm just not pleased with that.

Overall, my experience was cool. The guy who came out was good. Did what he was supposed to do as far as the service. There was some miscommunication, though. Because when they came to install it the next day, I told them to come at a certain time. I work from home. They came an hour early. So I came to the door, and I told them I'm working and I'm not available for another hour, and I'm at lunch.

I had to take time to go to the door to answer them, and they said that they were never told to come at that time. But they were nice. They waited, they installed. He told me what I needed to do. I even offered them some bottled water. It was three of them. Then, when the lady came, she told me that she didn't see the 90-day thing. I told her, "Y'all are about to take this whole system out of here. Because this is the second hiccup in less than a week." And she said, "I just went in and I looked it up, and I see that he did put it in there." I'm not interested in those types of things.

The system wears out in about 30 years, but they replace it. I've also never had problems finding a dealer. I wish the system would keep track automatically of the salt level as I don't like the manual intervention, but the system does what it is supposed to do. It softens the water. I notice a difference in the the feel more than anything else. RainSoft provides value. I'm not a low-cost person and if it gives me value, I will stick with it. I'd recommend RainSoft. They deliver.

At the end of the day, this company lost a $10,000 sale to a competitor purely because of poor customer service and lack of organization. If they can’t manage something as simple as scheduling a water test, I have zero confidence in what service would look like after installation. I would not recommend this company based on my experience.

Since getting RainSoft, the water tastes wonderful. We use it in the coffee and the tea, and we can tell a big difference in the taste of them. I've got a big water thing that's got a spigot that I put in the refrigerator, and we just drink that water. It comes from that little spigot thing, not from the hydrant. We used to drink a lot of bottled water, and we're not drinking as much bottled water now. Overall, we've been very pleased and we've recommended RainSoft to several people. It was a little pricey, but we knew it would be, and we're satisfied with it.

You could tell the difference as far as no spots. But I'm an avid whiskey drinker. He had me put a shot in each glass, and the one that we washed with our water, it tasted normal, but the other glass, an 80% change in the way the whiskey tasted. It wasn't anything that could be rigged. And that's what really got me. Then he started talking about how it'll get rid of what's in the lines, and give a longer life to the stuff I have at home. So, we purchased the whole system that night. The installers were also very helpful. They had to do a couple of extra things to mount it underneath the sink. They handled themselves very well. I was also impressed with the price and their lifetime warranty. I was happy with the whole thing.

I'm on an aerobic system, and I didn't want that brine water pumped into my septic. It kills a septic system. Pity the poor people who don't know that, and just let them install it the way they wanna install it, because they will have septic issues within two years, guaranteed. So, when I told them, “No, you're not gonna tie into the waistline and just dump it into my septic,” they didn't know what to do about it. I helped them, looking for a line that exhausted outside. They couldn't handle it. And the salesman even said that they would put in a French drain system, which I was fine with. Five or six guys could not handle it. They drilled the hole in my countertop, which irritated me. I forever got a hole there, and there's nothing I can do about it. That's 2,000 bucks worth of granite. It's a big house.

They said they couldn't patch it in to the refrigerator so I had all of this filter system underneath the kitchen sink. I said, “Guys, I'm on a very expensive PEX manifold system. The manifold is in the garage. Put all that junk in the garage and just tie into it.” They couldn't handle it. The salesman sold us a bill of goods about what they would do, what they could do, what they were capable of doing. They wanted to run PVC lines down the wall. No. So, I told them, “Get all your stuff and get out.” Kicked them off the property. Little did I know that they left all of the filter stuff underneath the kitchen sink half installed, which means that they unplugged my dishwasher from my garbage disposal and never plugged it back up.

The first time I ran my dishwasher, I flooded my kitchen. This is three-year-old cabinets. This is a three-year-old house. I put a lot of water in the kitchen. It flooded the kitchen, the cabinets, and into the pantry. I walked in, I've got a flooded kitchen. That's when I went under the sink, after drying it all out, and discovered that they had never put the line back together the way it should have been. And they didn't take all their equipment, get it off my property the way I told them to. I took all of their equipment, disconnected it, put it outside.

The manager at the shop would never give me his phone number. I spoke to him through the supervisor of the guys that had left their tool at the other house yesterday. I said, “No, you need to get your stuff out of here.” “I'm sorry. What can we do?” I said, “You can replace my countertop. That'll run you about two grand. And you can send somebody who knows what they're doing out here to install it. Other than that, I want my money back.”

We had paid in full $8,990. We don't know him. We don't know if he's honest. It turned out he did not cash that check. And he said, “I'll give you a soap dispenser to fill up the hole in your countertop.” I had already bought one. Other than that, he said, “I can't replace your countertop.” You're the one that drilled the hole in it, just because you didn't realize you were drilling a hole in $2,000 worth of granite that I told them not to do. I didn't tell them not to drill the hole. I told them I wanted the purified water in the refrigerator.

My house is on a manifold system. You can turn off the water to the refrigerator from the garage, and everything else will function, except the refrigerator. So, you can just tap right into it. The guy that came out here that knew what he was doing did exactly that. Amazing. So, all that equipment is in my garage, and my refrigerator gets that purified water, which is exactly where I wanted it. When we want a glass of water, that's where we go because it’s cold.

But the guys that were here that didn't know what they were doing, said, “We would have to put the system in the cabinet next to the refrigerator and drill through the wall.” I said, “You don't seem to understand.” That was on a Thursday or a Friday. The manager guy at the office that I had been talking to said that his plumber was busy or on vacation or out. The following week, the guy showed up, and I hit him at the driveway.

It was him and two other guys. I said, “I've been in construction all my life. I was a general contractor in North Carolina. I know what I'm talking about.” The first set of guys did not impress me. This guy, after talking to him for five minutes, I knew that he knew what he was doing. I went through all these situations with him, and he said, “No, we'll just do this and tie it right there,” and “No, we'll put that there.” He said the water heater drain pan drains outside, right there, and he had tested it. He said, “We'll just tie into that line and run a line into your backyard, and that's where your brine water will go out way out into the back.” It took him an hour to do that. And every time I hit him up with how I wanted it done, he had a solution. He knew the answer. He was good. He knew his job. We finally got it done.

Other than that, my complaint is I cannot find an owner's manual for this system. The guy that installed it said, “Here, you can tie into the internet here and run it off your phone and get all these reports.” I said, “Great.” I had no idea how to do it. Now that I've got the app figured out, it would alert me when I need to add salt. But if I didn't figure that out, all I could do was open up the lid and look in there and say, “Looks like I'm good on salt for a while.” I made a deal with them when we were negotiating price and all that they would supply me with a regular supply of detergent. But they would give me four dispenser packs because I have four adults living in this house. My wife takes baths, I take showers, and my sister and mom each have their own bathroom. They only delivered two, but a little while later, they came back and dropped off the other two.

I also made a deal that they would give me 600 pounds of salt, which is what the salesman said we would use in a year. I said, “Okay, give me a year supply of salt.” They agreed to that. When they dropped off the two dispenser packs, they gave me the extra 12 bags of salt. I had to go through all kinds of problems, phone calls and emails and waiting for them to call me back. All in all, it ended up being a successful transaction. From the salesman to the first guys coming out, the whole thing took 10 days. It was a full week after that before I got the guy that knew what he was doing to come out.

I would recommend the product to a friend. However, I would also insist that I be there when the salesman came, so I could tell the salesman, “You're lying. I've been through this before. Don't blow smoke. Tell us the truth. If you say that qualified plumbers are gonna come out, be sure you send qualified plumbers, not installers.” And there's a huge difference.