RainSoft Water Treatment Systems Reviews

The gentleman that's a RainSoft dealer in the area has been doing this for a while from the discussions we had and the information I read. He has his go-to guy, Mike, who I spoke with, and he was the primary person on the installation along with two other gentlemen. One of them was a trainee and the other two had been doing this for a while and they did an excellent job. Great customer service.

You can read the manual, but there's no substitute for having the installer there. You don't get any substitute for the installer being in your house like, "What are you doing? Why are you doing this? Will it take care of this? What should I look out for? Best practices." He was very courteous and answered all my million questions. He said he hooked up the reverse osmosis system to our refrigerator. And we have another refrigerator in a mud room area and the waterline wasn't hooked up for that one and he hooked it up and took care of that as well. He went above and beyond to do that for my family, which was nice.

The reason we got the water softener and the carbon filtration system is they take all the VOCs out of water and we take showers, and my kids take baths. So, not only the drinking water is great, but we've eliminated a lot of the toxic pollutants out of the water supply that comes to the house. Everything has been great. I hope it continues that way. It has been a very positive experience and we've been happy with the product. It came with a lifetime warranty. And if we ever moved, we could take the system with us.

The installers of my Rainsoft came and I showed them where the stuff was gonna be hooked up at. They unhooked my water softener that was in my basement that wasn't working. They easily described everything, how it was gonna work, how they were gonna set it up and went from there. Everything was good. One service guy was in the basement doing the water softener, and the other service guy was upstairs doing the reverse osmosis under the kitchen sink. When that was done, he went down and helped the other guy finish up. They put the air filtration on my furnace and that was good.

They called me back on some concerns I had that I called in on, and explained a few more things to me as far as operations or controls of my system, and how I can check levels and change my time settings. They explained to me that the system that I got is a smart system that regenerates itself, as far as it calculates itself when it needs to regenerate based off of water usage and things for the house.

They also came back out the very next day and gave me their sweat jackets for my tanks completely free to put over my tanks to help with condensation, in the warmer seasons. I would definitely use them again and get the system again if I, in the future, move or purchase another house. The water also has been great. My tubs and toilets aren't turning orange anymore. It's probably the best the water's been since I've lived there.

But when the guy came and hooked everything up, I asked him about the alkaline and he told me that wasn't included in what he was supposed to install. I called the guy who did the water test and I asked him about it and he said it would be an additional $800. At first, I was gonna just take the extra 800 and get the alkaline water, but I didn't really know if it would be any different, so I didn't get it. The other thing was when they came out to do the installation, they didn't bring the air filter. If I wasn't paying attention to everything I was hearing, I wouldn't even realize that I was supposed to get that. So I called him and told him that they didn't bring it when they installed the water system.

I had to get the installation done on two different days because the first day that the guy came, he came with everything but it rained really hard, so he told me he could only do the inside installation, which was the water filters with the middle spout to it. I had to wait because of the rain. But the guy was really nice. The only concern I had about the installation was they had to hook up some copper pipes in the front of my house and they didn't tell me that they were gonna be putting a hole through a screen that covers the air vent. If he had asked me, I would have told him I'd rather him do the hole through the wall because the air vent cover can't be replaced - they don't make those anymore.

When we spoke to the person who came initially, we said, "We're ready to pay upfront. Can you give some discounts?"" He said that was not feasible. Rainsoft should think about it. If a customer is willing to buy the product out, instead of the monthly installment plan, there should be an option of buying it out and get discounts since they're paying lump sum. We were trying to go for the best price possible but we didn't see there was room of negotiations at all, even as a monthly plan. The only thing that we were told was we would get a six-year supply of products.

My brother-in-law took the same offers as we did. When they were using the products, it worked perfectly for them. But when we used it, it worked badly. We tried using it five times to make sure we were using it properly. We used the instruction provided in the bottle then we used the instruction provided by the dishwasher. It seems that the detergent didn't work well and both leaving a lot of residue from old stains which we would have seen with the dish pods. Another thing is when Rainsoft is giving out the products, an extra storable container would be better.

The guy who came to sell the product was phenomenal. He was very informative and helped us with his information. But Rainsoft was pestering him to get our contract, to confirm the address given was correct. We were being called on so many times then he ended up coming abruptly without giving a heads-up. I understand because he's a sales guy and he was trying to close the contracts. But Rainsoft needs to set up a system that will ask, "Is this your confirmed address," and we can just accept it. They're asking for confidential information which I don't know if I'm comfortable sharing with an unknown company that I'm not much aware of. Some people will give it upfront, whereas others will not. There was another technician who was scheduled to visit. But because of that aftereffect, it caused my husband to be upset. He shut the phone down. I gave him a call back and asked him to schedule the meeting.

I had RainSoft for 12 years when I used to live in Cal City, but when I moved, I left the system with the house. When I finally bought another house, my water was very hard. I have sensitive hands, and since I burned them with hydrochloric acid, a lot of the hard water usually dried it out bad. I had a RainSoft system installed about a year and a half later. I didn't know they were still in business, but that there bought me too because that shows how long the company has been in business, for how great the product is.

Everything works fantastic, and I love the product. It's just it's taking so long to finalize. I take time off from work, so I'm home and here to help with whatever they need or move things out 'cause I know how it is. It took them three days to install the system. While I don't have a problem with that, they've been out several times now to fix things because the inspector wanted all the lines ran insulated because it freezes here. RainSoft had a gentleman come out, and he started insulating in the garage, but he didn't have enough stuff to do it. He was also too big to be in the attic to do that. So he couldn't finish the other parts of my house.

Since then, the stains are gone in the toilets. The ones in the sink, we have to scrub those out, but we don't have any further buildup. My wife could really feel the difference in the bath water in the way she felt in her skin after taking a bath or shower. Then, you use a lot less chemicals like dishwashing detergent, laundry detergent, and bath soap. So, it all adds up. The system is pricey, but not out of reach and you get it all back over time if you're patient. Aside from that, the application process for the financing was pretty easy. They walked us through, linked us up with a financer, and everything went through smoothly.