Power Home Remodeling Reviews
Chester, PA
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About Power Home Remodeling
Power Home Remodeling is a full-service exterior renovation company that focuses on upgrades that make your home more energy efficient. Its core services include vinyl replacement windows, entry doors, asphalt shingle roofing systems, attic insulation and vinyl siding.
Visit www.powerhrg.com- Energy-efficient products
- Free project estimates
- Limited lifetime workmanship warranty
- Limited choice of materials
Power Home Remodeling Reviews
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Reviewed Nov. 26, 2019
Window installations were ok. We went with two window installations at a time. The first time Power was great, on time and completed the job in one day. The second time the service was horrible and I’m still waiting for my windows to be complete. They gave us times to book our installations in days that were inconvenient and we had to reschedule 3 times. Finally when the windows were being installed (took 2 days) one of their “un breakable” screens broke and they said they would replace it right away.
Well it’s been a month and the screen is still not installed. Well actually someone dropped off the screen on our front door and then left, even though Power said they would be able to install it. So my husband and I tried to install it ourselves and now it won’t fit. Power keeps telling us that someone would stop by to install this screen and still no one has come. So I guess once they have you in their power they just treat you like dirt. Thanks, can someone please install and complete my window screen.
Thank you for taking the time to review your experience with Power. The satisfaction of our customers throughout the remodeling process is our top priority. When you partner with Power you are partnering with a company that will work with you to ensure your satisfaction. Please email digital@powerhrg.com with your contact phone number or address so we can identify your profile within our system, look into your concerns in greater detail and connect you with our Warranty Service Department.
Reviewed Nov. 24, 2019
Power met all my expectations. They worked from the time they arrived until the project was completed, they left the house inside & outside clean & took all the old Windows & doors with them. I am very satisfied.
Reviewed Nov. 23, 2019
They first approached us by knocking at the door (very late at night) asking to talk to us about quoting us for a new roof. Said he knew all about roofing and his crew was in the area, but they were nowhere in sight and why wasn’t he with them working? Told him not interested but he wouldn’t let me shut the door. Came into my house without permission and continued with his pitch. I told him to do it fast and go and he said he couldn’t get us a quote but could schedule one... He had already said he was a roofer so why couldn’t he do it? They didn’t end up making the next day quote meeting and tried to rescheduled, I told them to just not contact us again. They contacted us again and set up another meeting which I just consented to.
I’m a very nice person and they wore me down and forced the issue. They said he would do the quote, get us paperwork to review and then be out of our hair fast, guy (really like a kid 22 maybe?) was here for 4 hours talking and checking paperwork. He said we needed a new roof like immediately, like 3 weeks ago. Keep in mind we just bought this house a few month prior and had all the inspectors in and they reported no issue. There was slight mold growth in the attic that was brought up but the kid acted like our house was about to be open to the elements of outside. Got us the quote then said he could take 2k off it if we didn’t think about it and just signed the papers then, at like 9 pm at night after a long day and with no time to discuss the options with my partner or get another quote.
We agreed because he said he could arrange to have it all finished within a 5 day span of time. They did not. They got pushed back once due to weather (totally understandable) but didn’t tell us that until 8 am the day of, when they said they had people watching the weather 24/7 and we should of gotten call a few days prior so we didn’t have to use up valuable vacation time. Reschedule not for the next day but 4 days after, said ok understandable because of weather. Didn’t come for the reschedule even though 2 different people call us that morning And said they would be seeing us soon. Called at 1230 (they were supposed to be there at 9) and asked where they were, guy was stunned, said he was wildly concerned because they must have got harmed?
Called us back an hour later and said he was sorry but they went to another site and did someone else roof. Guy apologized over and over with no meaning in his voice and promised his word they would be there 9 the next day to get it done. 1030 next day they still weren’t here, got a call that the exact same thing happened, despite various “emails” and “calls” I told him plainly that this was very poor customer service and that at this point we were so dissatisfied that we were no longer interested in their business. Guy apologized again over and over with no feeling in his voice. I hung up because he wouldn’t stop. Crew chief called me 20 minutes later and said he was having a emergency team dispatched to me ASAP, even though the guy before said that was 100% not an option.
I said fine ok thinking if they could just get it over with we’d be alright. Crew chief told me they might be able to get it done in one day but didn’t seem worried about when the other half might be done. Crew came. I am not racist, but entire crew of Spanish speakers came looked over the materials and said “bye” to me. I speak Spanish and they called their super to tell him not all the materials were there, there were no shingles there. Crew seemed fine but I truly believe not all of them were legally here in the USA, which isn’t fair to American workers out of work. Called the guy back to say to please not contact us and to remove their stuff from our property.
I honestly believe parts of it might have been a scam, and I felt like parts of their organization (like they crews they employ) might be conducted illegally. We got lucky but I feel like they were not worried about people but just out for cash. They lied various time and I honestly knew the guy was lying through his teeth when he told me 9 am the next day. I believe he knew that wasn’t possible but he just made an appointment to call and cancel again. I work hard for my money, I’m in customer service, and this place has no idea about customers' needs.
Thank you for taking the time to review your experience. The satisfaction of our customers throughout the entire remodeling process is our top priority, so we are sorry to hear we did not live up to the standards of service we set leading up to the installed project. We’d be happy to facilitate the process of resolving any serviceable issues, please email digital@powerhrg.com with your contact phone number or home address, so we can locate your profile and connect you to the appropriate parties.
Reviewed Nov. 23, 2019
Having replaced a bag window successfully a few years ago, we went with Power HRG to replace another set of windows throughout our ground floor this time. It takes a while to get the construction scheduled, but once date is scheduled the crew is prompt, thorough, and performs quality work. The new windows are much better keeping heat in, and easier to manipulate.
Reviewed Nov. 22, 2019
The Power Home Remodeling employees are extremely knowledgeable about their product, listen to the needs of the customer and follow a process to ensure customer satisfaction. We are very happy with the results and are pleased knowing we have a lifetime guarantee.
Reviewed Nov. 21, 2019
My experience with Power Home Remodeling was nothing less than exceptional, Luke was very communicative with me. Jesse was the head installer and was very polite and informative. In the future I will use this company for all of my windows and remodeling needs.
Reviewed Nov. 20, 2019
I really enjoyed the sales person. He was very thorough and rook his tine answered all my questions. Theyve been professional and cleaned up well. Power has a great team and wonderful people who connect with you, they communicate awesome and go through on what they promise.
Reviewed Nov. 19, 2019
My experience with this company has been topnotch from the get-go, from the kid knocking on doors to my Quality Assurance manager that came out to make sure the whole thing was done properly. Bill, Dan, Chase and Sal guided me from the beginning to the end of my project and I enjoyed the experience so much that I signed up for another project. The install went great and the windows are magnificent. I look forward to many more projects with PHR in the future.
Reviewed Nov. 16, 2019
Have been waiting to get work done but every time I get a call and they tell me they can’t come out. This has been the third time they have rescheduled. Now I have to sit and wait till they decide to show up.
Thank you for taking the time to review your experience with Power. We apologize for any inconvenience that may have occurred in scheduling an appointment for an in-home estimate. If you have any further questions or concerns, please reach out to Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt.
Reviewed Nov. 16, 2019
First met Power home improvements at Sam's Club. Made an appointment for estimate for two replacement bay to bow windows and garden window in kitchen. I did research on company and reviews which I was pleased with. On installation day the crew arrived and worked until late to complete. Louis and his crew were courteous, pleasant, and meticulous on the workmanship. The boss Kevin? called during the day and left his number if I had questions. He stated he would be stopping by (which he did not) and felt I should have gotten a call a day or two later or inspect the job as a follow up. So far happy with Power window quality, will follow up if any problems arises or concerns with warranty.
Reviewed Nov. 15, 2019
From the moment we met Alex our sales rep to the final post install assessment Power Home Remodeling was nothing but professional and the workmen-ship is amazing. We would highly recommend them to anyone looking for home remodeling.
Reviewed Nov. 15, 2019
Power showed me how good the window is and it lives up to expectations. Excellent installation as well. I will show everyone who comes in my home the product Power sells and installs. The sales people are very good and know the product as well. If your reading this and need windows by all means use Power. You will save in the long run.
Reviewed Nov. 13, 2019
Power Home Remodeling provides incentives to customers to post a 5 star review. Their high star rating is not accurate to their work quality. Their aggressive sales policies pressures consumers to make a decision the day of the initial inspection to take advantage of a steep discount. They advertise a high quality product with a lifetime warranty. Unfortunately what we got was an expensive shoddy shingle job that needs to be replaced.
Without our consent, Power had a dumpster and building materials delivered to our home. They proceeded to push back the scheduled work date one week. They refuse to remove the materials. This prevents us from access to our driveway and garage during the winter months in Michigan. We are severely disappointed by the quality of the product and the incompetent level of customer service from this company. The inconvenience of their services is just the cherry on top. We will never utilize their services again and strongly suggest that other consumers steer clear.
Thank you for taking the time to review your experience with Power. We apologize for any undue frustration or inconvenience. Since coming across your review and being made aware of the details of your experience, we can see any service issues have since been addressed and resolved on 11/20. If you have any further questions or concerns, please reach out to Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt.
Reviewed Nov. 13, 2019
I was excited to get the product as they are great windows and mine were really crappy but project had issues that were not addressed and no clear explanation was given as to why the installation was incomplete after 2 installations just that it would be done. Company has great installers for windows. Crew was on time at both installations, professional and did a phenomenal job. They cleaned up the worksite and explained what they were doing and why they needed to do it. After they completed the job I loved my window and wanted to do more.
My issue with the product is that I received 2 upside down gridded windows which were to be corrected at my second installation of my front window (that somehow did not make the trip from the factory on the van). These new grids also did not make the trip on the second installation which to me is becoming a pattern which makes me question what was happening with my project. I did 11 windows and I am pleased with only 8. In spite of this setback I was interested in adding more products from Power as they have great quality products and great installers but I needed to sleep on this decision. Unfortunately my discount expired when quality assurance walked out. I think certain decisions need at least 24 hours. So I guess no doors nor my additional bathroom window.
Reviewed Nov. 9, 2019
Absolute Nightmare!! First of all let me start by saying this is my first review I have ever written. Secondly, never do business with this company!! They will not show up, they will not deliver on previous guarantees and worst of all they will threaten you and your family!!!! I’ve listed our families experience and timeline of events below:
Back in September 2019, a gentlemen knocked on my door. He described some of the services his company provided which included windows, which was great because it was on my honey-do list. At first glance, I was impressed so we set up a time for the sales manager to come by. Later that evening a gentlemen by the name of Ryan showed up and presented us some of the window options and their benefits. During this meeting he made several guarantees to include, but not limited to; 100% customer satisfaction, lifetime warranty on all products and unlike the typical contractor that never shows. He guaranteed to show up and do the job on the day that we scheduled over a month in advance.
Listed below is a timeline of events that occurred the week of the install and the reason for this review: November 7th - Power Remodeling called time confirm the install on Saturday. Everything’s good at this point and things are going as planned. November 8th - I stay up late moving furniture and removing blinds while my family sleeps.
November 9th (install day): 7:04am - Patrick the Service Manager calls to say they can’t make it and needs to re-schedule. 9:37am - Falcon (another service manager) calls me to confirm the install is going smoothly. I actually had to inform him that Power Remodeling had called to cancel earlier that morning. 9:40 - Someone from Power Remodeling leaves a message saying that because scaffolding wasn’t delivered for another job, a crew was available to do a couple of the windows, but would have to reschedule to a later date to have the other windows installed. 9:41am - I called Patrick the Service Manager, however he did not pick up so I left him a message.
10:03 - Patrick the Service Manager calls me back. He told me that not all the windows came in and that we need to reschedule for another date. At this point I expressed my frustration as nicely as I possibly could under the circumstances. I told him that I was seriously questioning Power Remodeling’s promises and abilities to even show up to do the work they promised and even less the actual work and products. This man actually goes on to say that I “don’t have a choice” even if I am questioning their work ethic and guarantees. He goes on to tell me that he’ll be happy to “take me to claims court”.
I’ll be honest, at this point I pretty much lost it. It was bad enough up to this point, but for this man to threaten me was inexcusable. This conversation escalated so quickly from a displeased customer to the Service Manager threatening me. I was so upset I asked to speak to his supervisor, however he said “he was the supervisor” and there was no one above him. The conversation ended abruptly as I hung up on him as he continued to threaten me. Do not under any circumstances let this company work on your family’s home! Hands down the worst company I’ve ever with with!!!
Thank you for taking the time to review your experience with Power. The satisfaction of our customers throughout the remodeling process is our top priority. When you partner with Power you are partnering with a company that will work with you to ensure your satisfaction. Please email digital@powerhrg.com with your contact phone number or address so we can identify your profile within our system, look into your concerns and connect you with our Warranty Service Department to have them resolved.
Reviewed Nov. 8, 2019
I have had an excellent experience with Power in getting my windows installed. They are trustworthy, honest, transparent, and helpful. There were a few minor issues that were immediately handled and the communication in getting things resolved was surprising and excellent. One drawback is the price.... They are not on the low side but you get what you pay for. Igor was my salesperson and Lucas and his crew were the installers... 5 star professionals.
Reviewed Nov. 8, 2019
My house was built in 1971 and needed a new roof. When Power came to offer a quote, they were incredibly detailed in their procedures. All work was done exactly as designed and scheduled, Crews were meticulous, courteous and friendly. It all started with a very engaging presentation of their products and methods. A thorough initial inspection revealed leaks and out-of-date to current code building materials. There were two follow-up meetings with management personnel relative to the scope of the job and detailing needed materials.
Construction appointments were made, but I was informed as to the flexibility of these dates, at my discretion, not the installation crews. Provided with management contacts during all phases of the process, calls were answered within several rings, all resolved to my satisfaction. Each phase of the process was done by knowledgeable and empowered employees who let me know that I was indeed the boss and my satisfaction was their goal. I intend to use Power again next year for aging window replacement and was given a quote and information by their Quality Assurance manager in the follow-up inspection to this job. They are certainly not the least expensive but certainly worth their quality.
Reviewed Nov. 8, 2019
I have had several quotes for siding over the past few years, and the quotes have been very high and extremely low, the presentation on most of them including Power Home has been long and tiring, but the difference between them and Power Home was the time he took to actually time to survey my property point out problems within the foundation of my Home, I knew I had some rotting wood, but the amount was more massive than I knew. The final results were great, the follow up after the completion was wonderful, they gave us a step by step of the process and they lived up to it.
Reviewed Nov. 8, 2019
This company was going door to door which I thought was timely because I had been thinking of changing my windows to something energy efficient. I hired them on the spot but later began to wonder if I had been foolish. It turned out to be one of the best decisions I made. They met all their commitments but a problem arose. When it did so, their representative came to me in person, explained why it was his fault and BROUGHT ME FLOWERS as an apology. I was blown away. The issue was resolved and now I have beautiful, energy efficient windows!
Reviewed Nov. 7, 2019
We had a roof and gutters installed in 2 separate visits. The roof was installed in 1 day and looks okay, but I was very disappointed in their "clean up" efforts. I spent over 3 hours sweeping my yard with a metal detector and magnet and collected more than 200 nails and other pieces of debris from my yard than they did. They came back after a "quality control check" to "clean up" the yard after I had already done so. The gutters were done in about 1/2 day, look great and work very well. Unfortunately, again, I ended up picking up a ton of gutter and soffit pieces, nails (non-magnetic, of course), and other assorted debris from my driveway and gardens. I never got a call from them asking if the work was done well, or if there were any issues, any areas to improve on, etc. I guess they figured they got their $$ so why bother. Needless to say, I would probably never hire this company again for anything.
Thank you for taking the time to review your experience with Power. We apologize for any undue frustration or inconvenience. If there is anything we can do to upgrade your experience to five stars from three, please email digital@powerhrg.com and we’d be happy to assist in anyway we can.
Reviewed Nov. 7, 2019
Everyone was very nice, professional, and not pushy. The experience promised was delivered and we are happy with the results. We would recommend your company. We might also consider going with Power for future home improvements.
Reviewed Nov. 5, 2019
My experience with Power Home Remodeling was great from the start! They did a thorough inspection of my roof and gutters and explained to me what needed to be done. They showed me the products that were going to be used, how they worked and how much they cost. They came and delivered as promised. The final product looks amazing. I'd get future projects done with them for sure. Thank you!
Reviewed Nov. 4, 2019
I purchased all new windows on March 14th 1996. A latch recently broke and I called them and they came out today (November 4th, 2019) and repaired it no questions ask! Unbelievable! The windows I purchased are still in excellent shape after 23 years! I was so satisfied with their quality and price on the windows and the financing available I got my roof done by them too and could not be happier! How many contractors offer a lifetime warranty better yet how may are still around and in business since 1992! Ask yourself that and then call them!
Carl **
Reviewed Oct. 31, 2019
The team arrived when scheduled, introduced themselves, and immediately went to work. They were here all day, replacing my front door, the side glass, and a slider and screen. I was aware of their interactions during the process and just let them do their job without too much of my curiosity detracting them from their work. I was within hearing distance and so appreciated their joint cooperation with each other (there were four people on the job with one women). I was interested in how she was treated and was highly satisfied with the comradery of the entire team, with respect shown to all. They cleaned up when finished and I found myself simply delighted with the day and the work they had done. Their products are not only highly attractive, but my living area is much warmer since the installation of the two doors. The frigid weather we have been experiencing since has proven that! I could not be more pleased.
Reviewed Oct. 28, 2019
I had new windows installed, paid a ton of money for them!! There are 2 screens that aren't installed properly, you would think that there would be better quality check for the amount of money I paid!! Three weeks later, I'm still waiting for them to be fixed!! Workers left a mess in my yard from the old windows: screws, wood pieces, aluminum pieces, etc. Piece of wood went through my lawnmower, luckily it didn't hit me. Someone had to come out to clean the mess, but how ridiculous!! This company claims to have superior products with a lifetime warranty, but their quality is lacking and follow through is non existent.
Thank you for taking the time to review your experience with Power. The satisfaction of our customers throughout the remodeling process is our top priority. When you partner with Power you are partnering with a company that will work with you to ensure your satisfaction. Please email digital@powerhrg.com with your contact phone number or address so we can identify your profile within our system, look into your concerns in greater detail and connect you with our Warranty Service Department.
Reviewed Oct. 28, 2019
I’ve had salespeople out to my house 4 times now, every time I schedule a visit for a new estimate they either can’t schedule my appointment by making up an excuse or they schedule it and then call and cancel it later. I still have yet to get an updated estimate for my windows. I’ll be definitely going elsewhere now.
Thank you for taking the time to review your experience with Power. We apologize for any inconvenience that may have occurred in scheduling an appointment for an in-home estimate. If you have any further questions or concerns, please reach out to Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt.
Reviewed Oct. 26, 2019
Great experience, excellent work, work was completed on time, great price too! We had gutters and trim completed ob our house. With the excellent service, we look forward to having the siding completed in the spring. Very innovative company. People are very respectful and informative!
Reviewed Oct. 26, 2019
Communication was outstanding. The installation went very smoothly and even a quality assurance inspection a week after installation made me feel like Power fully backed their product and work. The team was very polite and after installation, they cleaned up all debris from removal of the old windows.
Reviewed Oct. 26, 2019
Power did an inspection inside and out of the roof. The sales rep. covered very extensive list of warranties and products and I never felt pressured as the pricing quote was good for 2 years. I knew I couldn't go 2 years with the damage on mine and even though it was more expensive than 3 other companies, I decided to go with Power. The roofing crew of 7 plus a foreman were laying tarps around house and pulling nails, staples, and replacing plywood by 8.20 on scheduled morning.
I am a very non-trusting person so I watched throughout the day as layers went on and questioned everything! It took the crew a day and a half as I needed some inside repair on a split beam (rafter?) as well as a ventilation system installed. They finished in afternoon after cleaning the yard and picking up metals with a magnetic roller. Roof looks amazing and done just in time for a super storm that hit this S Austin area only a few hours after they finished. I will definitely use this company again.
Reviewed Oct. 25, 2019
I had gotten several quotes to replace the siding on my home. The price that Power Home Remodeling quoted was reasonable and it included siding, gutters and trim. They were able to schedule the work pretty quickly. They estimated 5 working days to complete the job. It ran a day over. That was not surprising to me for such a big job. All of the workmen were polite and professional. They straightened up after themselves at the end of each day and clean up at the end of the job was good. I am very pleased with the results. My house looks great. The warranty is awesome! Thank you.
Peg ** Aurora Co
Reviewed Oct. 25, 2019
The process from start to completion was unexpectedly easy. All of the people involved were very friendly and courteous. The construction crew were simply fantastic. My friends think the windows were too expensive based on the estimate price without seeing the demonstration or the completed project. But after the windows were installed and they could actually see the difference they were silenced. They could not believe the huge difference in the quality. The noise dampening is incredible. All of the small details that make up the whole make this product well worth the investment. The screens are one of those details. From about 4 feet away I cannot see the screens at all which makes my view out so much better. I love the tip out feature so I don’t have to dangle out of the window to clean them anymore as I live on the 2nd floor.
I feel confident that POWER will stand behind their product. This is not a fly by night contractor, or a guy who knows a guy. This is a well established company that provides a top quality product. Again, I really can’t believe the ease of this project. The window quality is what it is, no upgrade nonsense. Every window is the best they have. One of the screens they brought in was damaged. Any other company would make you wait until they got a replacement to you. These guys went out to the truck and repaired it right then and there. Complete new screen on the spot. I can recommend with absolute confidence this product to anyone. I have had work done by contractors that would not stand behind their work. An absolute nightmare. This is not that, I repeat, this is not that. All of the people I encountered gave me absolute confidence they stand by the lifetime warranty.
Reviewed Oct. 24, 2019
A young man came to our door several weeks ago to see if we were interested in purchasing new windows for our house. We had wooden windows that were almost 60 years old and had thought about new windows in the past, so we decided to make an appointment with a salesman. The man who came was professional and very informative about Power HRG's windows and seemed proud to represent them and their product. The fact that their windows would keep the cold (and hot) air out and, therefore, lower our oil bill over the winter, was a major selling point for us.
The windows were recently installed. The installation crew was on time and did a great job. Clean up was excellent; they even vacuumed our baseboards which we weren't expecting. The new windows are beautiful and a nice upgrade to the interior and exterior of our home. To add to our home's new look, we decided to order front and side doors from Power, which should help keep more cold air out.
Reviewed Oct. 23, 2019
Power Home Remodeling was a great experience from start to finish. They are friendly and the quality is amazing! Instantly felt a difference in temperature. Oh and suddenly outside noises - it’s quiet now. We highly recommended Power Home Remodeling.
Reviewed Oct. 23, 2019
We found Power on Angies and they have been so mindful of our needs! I discovered that shingles were blowing off my home and that’s when I decided to have them come out to give us a quote. Everything was well explained and I was very impressed by the quality of their product and knowing that if I did it this way it would not have to worry about it again. Although it was a little bit more money than I anticipated spending it really made sense after it was explained to me because we wanted to feel safe and we wanted to experience comfort moving forward with our home. There was only one reschedule with the installation but that was due to weather everything else with the communication the follow up and follow through has been on point and I’m happy to recommend Power to others yes.
Reviewed Oct. 21, 2019
Had a great experience. Excellent service from beginning to end, everyone was very professional and easy to talk to. Went into detailed to explain everything that was going to be used on the roof and to make us feel comfortable and safe. Used them before and will use them again.
Reviewed Oct. 19, 2019
On first meeting with the Power Home Remodeling Group, professionalism was the key. The sales pitch was thorough, albeit a bit long. The demonstration of the windows was persuasive and really sold us on the quality. When it came to installation, one of our windows had not survived the shipping so had to be reordered and installed at a later date. The crew installing the windows did a great job and cleaned up after their work was finished. Love our windows and can already tell that our electricity bill will be going down.
Reviewed Oct. 18, 2019
Had some windows and sliding door replaced. Very satisfied with the work and quality of product. Had positive interaction with all the staff involved in the process. The installation team arrived on schedule and wrapped in one day. They completed clean up and took time to walk through all features before leaving. The QA team came by a few days later and made sure everything checked out. Overall a very positive experience.
Reviewed Oct. 12, 2019
PLEASE BE VERY CAREFUL USING THIS COMPANY!!! After fighting the company for months, and throwing a guy off our property because he refused to do his job and check our windows, a crew was sent out to remove ALL 23 windows they initially installed and reinstall them correctly. I was told immediately upon the guy entering my house that they were all installed improperly. I explained that I was concerned about mold, and he agreed to let me take pictures and inspect everything he was doing. Hours into the job he said “it’s a good thing the windows weren’t sealed properly.” Shocked, I asked why is that a good thing? He said it allowed air to get in and dry out the moisture, that is why you aren’t seeing any mold. Gee thanks Power Home Remodeling!!!
So I expressed concern over all the other people who had windows installed by Power and, more specifically, Otis, to which I was told, don’t worry, he’s installing windows improperly for the company in Denver now! WOW, that makes me feel better. I showed the guy all the damage that was caused by my leaking windows (which by the way had been installed 4 years ago), and he said the company would pay for replacing everything. I lost two Hunter Douglass silhouette blinds ($2000 each to replace), left my house without the decorative pieces above the two front windows ($300 each) and ruined the lampshade on a $700 Waterford lamp ($65). "Sorry, can’t help you!!!" I’m being ignored when I call and just keep being told it went upstairs for consideration. ISN’T THAT WHAT A COMPANY PAYS INSURANCE FOR???? Next stop…. my lawyer and court!!!
Reviewed Oct. 11, 2019
We purchased windows from PowerHRG and they were installed today. We are very pleased with the installation experience. The installers were very conscientious to make certain they left no dust or other residue as they removed the old windows. They were courteous and did a beautiful job installing and were so courteous. We will definitely use them again when we replace the windows upstairs. The cost of the windows and installation was very comparable to other window businesses.
Reviewed Oct. 8, 2019
I just had 20 windows in my house replaced. I found out about Power Home Remodeling during a trip to Sam’s. Replacing the windows was on my to-do list so I had them come to the house to talk about their product and give me an estimate. I was thoroughly impressed with their windows. I expect my energy costs to be greatly reduced. Heat doesn’t come through these windows. And they are golf ball proof. Even if one were to break they would replace it. After the demo of the windows I don’t think a golf ball could actually break one of these windows.
The installation crew was right on time this morning. They took out the old windows, put in the new ones, and cleaned up in less than eight hours. They were a really nice group of men who knew exactly what they were doing. I was very impressed by the way they went about the replacement. They were very efficient and worked well together. I am extremely happy with my new windows and looking forward to my decreased energy bills. The entire process from start to finish was so easy. I would definitely recommend Power Home Remodeling.
Reviewed Oct. 8, 2019
Power is an excellent organization with an impressive business model that makes certain their people, installation and product is top quality. Work exceeded expectations and I'll use them again. Thanks.
Reviewed Oct. 6, 2019
I would definitely not recommend this company whatsoever. I was approached by one of their sales representatives at the Gluten Free Expo in Secaucus, NJ in 2018. My wife and I spoke with the rep for a fair amount of time and agreed to have one of their team come out to give us an estimate on potentially replacing five exterior doors. On the day of the scheduled estimate we were contacted about an hour before our appointment stating that they wouldn’t be coming since their other appointments ran long. We understood and simply rescheduled. Once again the sales rep was not going to make it. This time no reason was provided. We decided to try one more time. This time no one showed up and we never received a call letting us know that they weren’t coming.
Fast forward to the Gluten Free Expo in 2019. My family was approached by a different sales representative looking to schedule an appointment to get an estimate on replacing several exterior doors. I described my previous experience to which he apologized several times and stated that they definitely had dropped the ball. After talking to him for a short period of time, and against my better judgement I decided to give them one more try. We worked out a day and time to for the visit. The rep then called his scheduler to make the appointment. I got on the phone with the scheduler while my wife worked with the rep to fill out some additional paperwork.
After providing all of my information the scheduler casually says that the field rep, scheduled to be in our area was already booked and they will reach out to me when they have time. I asked her to repeat what she said, because I really couldn’t believe it. She said it once again, to which I politely declined the offer. I hung up the phone and handed it back to the rep at the expo. He asked if everything went well, to which I said NO and explained what happened. He couldn’t believe what had happened once again. I shook his hand and walked away. I come from a customer driven business and I can easily say, with 100% confidence that I have never seen such poor customer service. I can only hope that my misfortune will help others and serve as a warning to not have the same experience that I did.
Reviewed Oct. 5, 2019
There are many choices to choose from when you're ready to replace your windows. Our family decided on Power Remodeling to replace our original windows from 1939. From our 1st conversation to day of install this experience was better than I ever could imagine. Both my wife and I are so satisfied with our very big decision. Polite, helpful, hard working, and professional is how I would describe Lucas and his crew. In and out in a day and boy did it transform this old house.
It can be a long process for a blue collar family to make changes to their home. That is why Power Remodeling was our installers. We want quality that is affordable and done right the first time. I can't afford to buy windows twice, so I bought great windows and had the best pros install. Special thanks to Mark ** (sales rep) for the fantastic job he did answering our many questions and educating us. Lucas, you and your crew are a true example of what a hard working team can accomplish on the final satisfaction of a new customer. Thank you to all involved in our first big step in making changes to our home. We are very grateful.
Joseph & JennyRacine WI
Reviewed Oct. 4, 2019
Called for an estimate. Was told if my wife and I can’t both be there for the salesperson they won’t come out. Really? Terrible customer service and attitude. Would not recommend them at all. Puss poor attitude. I’ll have my $15000 roof done by a local company that gives a crap about customers and business.
Reviewed Oct. 4, 2019
Had 34 Pella replacement windows installed along with the Solar Eclipse Thermal Reflective Insulation. The purchase visit, the confirmation/inspection visit and the installation dates were conducted with utmost professionalism, efficiency and courtesy. The products are top notch quality and the installation teams were professional and personable. I would definitely recommend Power Home Remodeling and will engage them again should the need arise.
Reviewed Oct. 3, 2019
We felt Power did a great job from start to finish. They were very thorough with sales, measurements, & installation. We always felt like we were kept in the loop with everything going on. We are very pleased with the actual quality of the product & look forward to our electrical bills going down from more efficient windows.
Reviewed Sept. 30, 2019
My expectations were met. I feel confident that the work done will prove to be worthy of the cost and that the warranty will be honored should I need to have anything fixed. All work groups were polite and worked very hard. They listened to and respected my requests. There was always someone I could call to speak with if there was a question or a need.
Reviewed Sept. 30, 2019
On 9/24/2019 I had an appointment for between 6:30 or 7:00pm. This company never called to change or set up a following and since then has never reached out at all. So my business never counted since they are so big out there. Very disappointed with their customer service. Before the appointment they called several times a day until I agreed to set up the appointment, just know who you are doing business with. Please get several bids before doing any work on your homes. Know who you can trust. It Is Your Home!!! Thanks Laura
Reviewed Sept. 30, 2019
I took today off for someone to come out for an estimate on windows. This is the third time they cancelled on me. I took today off from work so that I could give my undivided attention. Poor services.
Reviewed Sept. 30, 2019
We are so happy we found Power. They did a phenomenal job with our window replacement project. We like Power so much they are now going to do a new roof for us and the rest of the windows in our house. I would highly recommend Power for efficiency, professionalism, honesty and the great quality of work. Thanks Power!!!
Susan & Paul
Reviewed Sept. 28, 2019
Purchased 3 windows from Power, waited several months for the windows to be made and they finally came on July 10th 2019. Immediately there were problems, the wrong sash brought, broken parts and parts fixed in wrong places, they’ve come 3 times every time not knowing what they needed to fix and since I’ve discovered worse problems. Two windows let rain water in by the poorly assembled seams of the sashes. You are better off buying the Home Depot Andersen Windows. We installed those on the rest of our windows and never had any problems with them and we are going on 6 years with them. Save yourselves the headache and don’t use this company. It’s now Sept 28th and I’m still dealing with the headache.
Reviewed Sept. 28, 2019
So far everything has been very smooth with the project. Jason the salesperson was very thorough and explained the whole system to me. I was impressed by the ventilation and all the details that went along with the system. Jason really took his time. The crew worked really efficient and spent 2 days to complete the project. They cleaned up well and were pleasant to deal with. Everyone I've dealt with has been very professional and pleasant to deal with. A true 5 star experience.
Reviewed Sept. 26, 2019
Power is still in the process of installing the windows that we ordered. The windows came in without the proper measurements. However there was lots of staff that came out to ensure that the proper material will be re-ordered. Right now we are currently satisfied with what has been done but are anxious to have the proper work done in the next few weeks. It’s hard for me to give an honest review on a finish project since we don’t have one but I will update this review Once everything is complete. The product looks great. The communication has been thorough. If all goes good we are definitely going to consider them for another project. Right now we’re considering a roof as well.
Reviewed Sept. 26, 2019
After three years of trying to get a window fixed, I was just informed that I have to buy a new window that has never worked since it was placed into my house. Fun fact, the window that is not working, is the second window I had placed in there. So for a house with 8 windows, I was informed that I have to pay for another window! That means, I had to buy 10 WINDOWS FOR 8 BEDROOM HOUSE!!!!
Reviewed Sept. 25, 2019
My installers Trevor and Lucien were great. Very knowledgeable and friendly. They did a great job. Very pleased. The Windows look great and very easy to use. The sliding door awesome works and looks great. I am very please with the outcome.
Reviewed Sept. 24, 2019
Excellent products and services. We had 4 windows and 1 door replaced. The strength of the warranty and professionalism of the people sold the job. They took their time, were very patient with us. They showed up on time and cleaned up well. Our home looks great and was well respected the entire time. We give Power 5 stars!
Reviewed Sept. 24, 2019
Replacement of soffit, trim, fascia. The team arrived promptly and introduced themselves. Work was well done and performed in a timely manner. Clean-up was performed. Team was friendly and courteous. Team worked continuously on the project without exception.
Reviewed Sept. 24, 2019
They did not have one of 10 windows on day of install. I found out on the day of install. They postponed the install for 10th window. I had to call to see if they were still coming on 9/13. I got an excuse of transportation issues with installer. (Felt like dog ate my homework excuse.) They came out on 9/14. The installer on 9/14 did a way better job caulking my one window than the other did on the original install. It would have been nice to have them do all my windows the first time. I did not have anyone assure quality work was done.
There is a defect in 2 windows. I called about one window and was transferred to the wrong team of installers to set up date to have someone come out. I was told they would have someone call me within 24 to 48 hours. I'm still waiting on that call. It has been 5 days. I should not have to initiate any followup calls at this point but it seems I will have to soon. Customer service and followup sucks after installation. So disappointed after such a good presentation. No more business from me and still need roofing and siding one day. Good work guys.
Reviewed Sept. 23, 2019
The whole process with the company was excellent from start to finish. Even when I had changes arise, the company's flexibility of changing the installation's dates along the way was not an issue. The company was very accommodating throughout the whole process.
Reviewed Sept. 23, 2019
We were very please with all aspects of the experience from sales to installation... and quality control follow-up. The salesperson was very thorough and knowledgeable, the back office coordinated necessary schedule changes reliably, and the installers were professional.
Reviewed Sept. 19, 2019
This is my second time using Power Home Remodeling. The first time was with my roofing and now I’m having a house of windows done. Each time I have been very impressed by the overall performance, the treatment of my home in the level of respect that I’ve been shown. The company is extremely patient, thorough and has communicated well throughout the process. Everybody has shown up on time and has been very good about explaining the steps of the process. I am happy to reuse or recommend Power to others.
Reviewed Sept. 19, 2019
Windows and Installers were top notch, 5 star, however getting to the goal line was a challenge. The salesman was great in that he really knew the replacement windows product. However, it took 3 hours to get an agreement on price. He kept going back out to his car, called his boss and coming back with new offers based upon special deals they were offering. I just wanted his best offer and I would make my decision about it. It took 3 hours to get to his final offer.... uggggg. Overall, I can't say enough about the windows, they are fantastic! The installers arrived on time, were very professional, friendly, and were concerned about the customer being pleased.
Reviewed Sept. 17, 2019
Pre-install follow up was very important to ensure that all custom windows were going to be manufactured to fit. The week prior to install date, they called to remind me of date and arrival times. Called morning of install to tell me they were on the way. Arrived on time. Had everything they needed to ensure the installation would not be delayed. Crew was very courteous and quiet as they went about their work. Project Manager came on-site to inspect windows during the installation and to provide much needed instruction on how the windows worked, pointed out security features, and explained comprehensive warranty. One of the best contractor experiences I have had in 45 years of home ownership. When my roof or gutters need replacing, Power will be called!!
Reviewed Sept. 16, 2019
We hired Power in August 2015 to replace all windows in the house. Earlier this year, so after nearly 4 years, we noticed that 9 out of 12 windows were getting some dark spots between the glass panes due to argon leakage, and 4 windowsills started showing water damage. The faded panes had been replaced, but I've been dealing with Power since March 2019 to have them fix the windows with the evident water damage. First, they sent in 2 different 'specialists' on two different occasions, each time they were trying to convince me that the reason why we have this issue is due to the exterior caulk failure. Then, after many complaint calls from me, they decided to send in a manager who informed me, that all the windows had been installed incorrectly and had to be removed and reinstalled.
This past weekend, I had an installer and his crew come out and do this project, which they couldn't finish - it ends up there is a serious issue of mold growing and wood rotting inside the wall around the windows. They did a very poor job in 2015 - nothing was taped off, the vapor barrier was torn and not sealed, the capping wasn't done properly, so the rain water was dripping down behind the siding and damaging the walls and getting inside the house. Now I'm waiting for Power to give me a call to schedule an inspection appointment... Really?!? This is going to be the 6th time since March they are sending someone, while the water leakage and damage to our house continues...I'm extremely frustrated and dissatisfied and will do everything in my power to make them repair what they have damaged! Don't make the same mistake and don't hire Power.
Reviewed Sept. 14, 2019
The two man crew showed up on time every day and even worked on Saturday. They were extremely efficient and did quality work. The lead man, Sydney **, was very informative and easy to work with. Overall we love the look of our newly sided house with new gutters. I really don't have any complaints about anything.
Reviewed Sept. 10, 2019
The crew was excellent and in and out, didn't waste time, right to the point and that made me happy, everything was perfect. I am happy to recommend Power to others and would consider using them in the future. They are professional and thorough.
Reviewed Sept. 8, 2019
Our first impression was great. The sales manager was at our home for at least 4 hours. Our job was different than most so they probably were not the right company for this job. A tree branch damaged our gutters on one side of the house, tore off a soffit at a bay window and the insulation fell out. Also, a piece of a drip guard and strip was ripped off a part of the roof. He explained that they could be capped and the gutters replaced. They could not do the insulation so the rep did try to get us help finding someone to do this. Unfortunately no one wanted a small job like this to replace insulation in such a small place. We were going to cancel all of the work since we could not get the insulation installed. This contractor’s workers were kind enough to place the insulation that we purchased, behind the bay window soffit.
All of the work looked great except they did not fix the drip guard and strip on the roof, which was highlighted in the contract drawing be fixed at the same time. They did not remove a metal strap off of the house from the old downspout and nails and pieces of metal were left all over the yard. The work was mostly done in 2 days, by 2 workers. The work they did do was very well done. It was the lack of proper clean up and false promises to fix the drip guard, which was in the contract.
Another manager came to review the ‘completed’ job and said the drip guard and roof piece should not have been listed to be fixed. He said to do it properly the roof needed to be replaced. He priced out the cost for this and by the time a few hours passed the price dropped almost $20,000 from his first estimate, citing other programs we could use to lower the cost. This immediately sends up red flags. He did have the contractors come back and remove the leftover bracket and clean up the yard. So, the work being done is excellent. The clean up can be Improved upon. The sales team needs to set one price for the job. If we agreed to the first price it would have left an extra $20,000 hole in our pocket. We did not hire them to replace the roof and we will not be having them back to cap and gutter the other side of the house.
Reviewed Sept. 6, 2019
Andrew, Daniel, and Alex were awesome at their job. Neat, friendly and very respected by us. They installed 7 windows for me today, with a bay window. They really love their jobs. Their pride in a job well done, is highly noticeable. I HIGHLY RECOMMEND THEM.
Reviewed Sept. 6, 2019
I had new windows installed earlier this month in my one story house, 9 windows total. The crew of two finished in one day and left the house clean inside and out. Windows and installation workmanship were both good and I haven't had any problems. There is a fair amount of sales pressure from them; the normal upselling and time pressure kind of strategies. But the quality is good, with a lifteime warranty, and I decided to use them again for a siding project.
Reviewed Sept. 4, 2019
They arrived on time and set right to work. They finished in one day which I thought would take two days to complete. They were polite and they cleaned up when they finished. I would use them again if a need comes up.
Reviewed Sept. 4, 2019
The installers arrived on time. Explained what they were doing throughout process and cleaned area as they went. They kept noise to a minimum while working. They were friendly, knowledgeable and friendly. Would definitely use this company again and give them a recommendation to acquaintances and friends.
Reviewed Sept. 4, 2019
Power Remodeling has done great from start to almost finish, EXCEPT when came to the last window to be installed. The last window was a picture window being installed on the front of the house. The window was back ordered twice and when the window finally arrived, Power Remodeling ask if they could come it in the afternoon since they would be in the area and I said that would be fine. They installed the window in the afternoon but the installers didn't spray the insulation foam between the window frame and the house. The installers left with saying anything and the quality inspector never came by to inspect the last window.
When they cut out the old window to install the new window they damaged the siding of the house and tried to piece it back together. I have called the warranty department 4 times and each time they say they would take care of it and no one has ever called me back. They scheduled the appointment for Monday Sept. 2nd between 1 and 3 pm and no one showed or called to cancel or change the appointment.
Sincerely Unhappy Customer
Reviewed Aug. 31, 2019
Everything went as scheduled. The eighteen windows were installed in one day. The siding took three days and the leaders and gutters three hours. All three crews worked continuously and professionally. They cleaned up all of the debris from the removal of the old siding and reinstalled all of the outside lighting fixtures. We are more than pleased. John **.
Reviewed Aug. 31, 2019
Power replaced our current roofing and siding with an exceptional product that allowed us to see immediate benefits. As the improvements took place the last week of July 2019, first week of August 2019, in which there was back-to-back 90 plus degrees temperatures, we found after the installation we did not have to run our air condition as much as the house stayed very cool at 75 degrees. The new roofing and siding had a very immediate impact in our rural neighborhood. The neighbors, friends and family all had positive comments on the new look of our house. They were very pleased with the colors, the capping around the doors, garage, and windows, the touch of stone at the front door, and the roof. Some commented the house looked new and bigger than before.
As we did not tell our family and close friends of the changes/improvements, my sister thought she was at the wrong house when she visited a week after completion. The Power crews who performed the installations were very professional, polite and patient with our questions. The project was completed in the time frame that was given and they ensured there was no debris left in the yard or drive way. We would recommend Power based on our experience.
Reviewed Aug. 30, 2019
Find another company to work with! My windows and doors were installed on July 24th and they have been out to my house four times, so far, to fix everything that was done wrong. On my slider windows, the screens were put in upside down. And when they were flipped over, they did not fit securely and Power told me I that should have ordered full screens, if I wanted screens to stay in place. One screen was ripped. They attempted to sell me windows, without the lifts, saying that was extra. Screws were visible on the majority of the windows and should not have been.
On my patio door, along with other windows, there is glue and smears on the inside and outside of the panes. Replacements were brought out and they were worse than the ones I already have. Along with smeared glue, the frame was scratched. When I asked for a discount, they mentioned their lifetime warranty... This company claims to be one of the best, sells you an expensive, wonderful dream and delivers a poor quality nightmare.
Reviewed Aug. 30, 2019
Installation of new roof with 20 sheets of plywood. Great job. Complete job done in less than 6 hours. Neat, clean and beautiful. I'm very confident that all of my roof issues have been resolved. The crew was polite, worked hard, and cleaned the property so that it looked like they were never here. I am very impressed.
Reviewed Aug. 28, 2019
Our windows were installed on the day they were promised. The windows make our home so beautiful! I was so impressed with how respectful the crew was to me and to our home. What was also so impressive was how they treated each other. We would highly recommend Power to anyone in need of windows.
Reviewed Aug. 27, 2019
We love our new windows! They are beautiful and very efficient. This has been a wonderful experience from the beginning. They took their time to explain how it all worked and answered all our questions. They show up on time and did the whole house in 1 day! Clean up was great and even a final walkthrough. Exceptional work. Grade A!
Reviewed Aug. 27, 2019
I’m am highly satisfied with the installation done today. The efficiency was impressive. I love the products I purchased and the two installers were professionals, courteous and performed the service in a very timely manner. Then went over and beyond what was necessary by moving my furniture back to where it had been before I had to prepare for today’s project. I would highly recommend this company to anyone needing any kind of remodeling or as I received, window and door replacements.
Reviewed Aug. 24, 2019
We were very happy with Power. They were professional and organized through all the steps. We love that the windows are energy efficient and are super easy to clean. Living near a train they block out the noise amazingly as well!
Reviewed Aug. 23, 2019
Power was very professional from start to finish. Pre inspection and post inspection included. Amazing group of people. Explained everything to us. Craftsmanship is excellent, top quality materials used, and a transferable lifetime warranty, it’s a no brainer to use Power.
Reviewed Aug. 22, 2019
I met power home remodeling at Sam's Club and sewer. Met with a sales representative after that. He was very thorough and explained the process well although it was a long time. I was very comfortable with the entire roofing system that they had. The ventilation, the overall warranty and the fact that they were hired by Sam's, made me feel very confident going into the project. As the job began the crew was on time. Work the entire day to get the job done. After that a quality assurance manager came by. I was impressed with all of the follow up and follow through and would consider recommending Power to other people.
Reviewed Aug. 22, 2019
It was a great experience working with Power Home Remodeling. From the sales presentation through installation, after the windows were installed my looked like there wasn’t any work being that how clean Andrew works. Highly recommend it!
Reviewed Aug. 22, 2019
The window and patio door installation went extremely well. Mitch and Chris did excellent work on the whole project in 100 degree temperatures. The finished product is amazing and will last a lifetime. The quality of the energy star rated windows and door is fantastic. I highly recommend Power Home Remodeling for this kind of project.
Reviewed Aug. 21, 2019
The Sales Rep did an excellent job of educating us about roofing and did a thorough inspection of our house. After signing on the dotted line, a pre-installation person verified the measurements and noted the property layout for the installers. Both reps were very professional and great to work with. The installation crew was on-time, quiet early, performed as advertised, and worked until after dark. A quality assurance rep showed up during the installation to look over things and answer any questions. He also activated our warranty. The next business day We called Warranty Services with a short list of issues needing attention. The issues were corrected within 3 business days of the installation to our complete satisfaction.
Reviewed Aug. 21, 2019
Power did as they promised. All along the process they stayed in contact and followed through on everything they promised. The workers on the roofing team were very respectful and focused on getting the job completed on schedule without cutting any corners. We are very pleased with the whole process and final product. No negative surprises when the job was done!
Reviewed Aug. 21, 2019
The salesperson was very thorough, and friendly and courteous. I was so impressed with his knowledge and assurances that I did not even consider other window companies. The pre-install inspection was quick and informative. I was given an install date and that was the date my windows were installed. The installation crew was friendly and courteous. They got right down to work and transformed the views of my property with incredible efficiency. The look of the windows from the outside is just as beautiful as from the inside. I expected to have a lot of messes to clean up after the installations, but there were none.
The quality control guy came halfway through the installation process and went over all the features of the windows, inside and out. He also made some observations about potential problems with my gutters and issues with my exterior doors. He was very polite about all the "issues" I am having taking care of my aging home. I will definitely consider hiring a Power team to take care of my future home improvement projects.
Reviewed Aug. 18, 2019
The two gentlemen that arrive at my house to replace three of my widows arrive promptly as promised. It didn’t take them a long time replacing the windows. So far, they did a great job. They are friendly and knowledgeable and supportive when it came to asking them questions. They did a great job so far. Thanks, Power.
Reviewed Aug. 18, 2019
The supervisor Alberto and his crew spent three full days roofing a complex gable-type roof on a Tudor home. Their attitude was that they were roofing their own homes. Very professional and quality of installation exceptionally good.
Reviewed Aug. 18, 2019
Planning my day for installation time and they showed up 6 1/2 hours late! Rushed through the job and left the wall around my new window a mess. It needed repairs that they didn't have the material to fix it. Called management and they never got back in touch with me. I'm disgusted with the whole experience and the window is not much to talk about!
Reviewed Aug. 17, 2019
The installers were professional in every way. The project foreman immediately introduced himself and his coworkers upon arrival. He also advised approximately how long the installation would take. They welcomed and answered all of our questions and even cleaned as they worked. Once installation was completed, the project manager followed up to confirm our satisfaction. From the salesperson to the installers and project manager follow up, we received professional and polite service.
Reviewed Aug. 17, 2019
Old door frames for three doors were reconstructed. My old doors were never plumb now they are perfect. The support their policy of a satisfied customer. I also had siding and garage roof done. The quality and install was great. I have many people commenting on the color of the siding and doors.
Reviewed Aug. 16, 2019
From start to finish I really did appreciate the staff. After the crew finished installation he called his manager to make sure I was satisfied. I thought that was good customer service. They were very helpful in helping me pick out the Windows that would really give my home good curb appeal. I love the Windows and the value.
Reviewed Aug. 16, 2019
Initially meet Power staff at Sam's Club for a free quote for windows. I was already planning on getting quotes on the windows in my house. Javier the salesperson came over and did a thorough presentation and was very knowledgeable and professional. I was very impressed with what I learned about the company. Every step in preparing to get the windows installed was handled very well. The crew showed up on time and have been cleaning up as they do their work. Mike, the Quality Assurance Manager came in and made sure the work was going well and showed me how to open and lock the windows as well as how to clean them. He also showed the parts of the window which are good quality parts. The warranty was explained to me and was emailed to me as well. So far I feel like a made a good decision in choosing Power to replace my windows in the dining room and family room. I would definitely consider using them again in the future.
Reviewed Aug. 16, 2019
I highly recommend this company for any household needs that you may have. The windows are of excellent quality with a lifetime guaranty. They also look beautiful! The education provided by staff is superb!
Reviewed Aug. 15, 2019
Having had a very unsatisfactory experience before, I put up a "No Solicitations Please" sign on my front door. Their representative ignored it. I told him I was in no way interested and pointed out the sign, which he said didn't apply to him. He also said he was a lawyer. Bothering people in their homes when they have posted not to be. I consider this an abusive business practice.
Reviewed Aug. 15, 2019
When my husband came home telling me that someone was coming by with a quote for new windows, I'm afraid I quietly rolled my eyes... I did not want to be facing a new bill, heading into retirement!!! Knowing we need to take care of our major investment is often far more costly than I feel we can afford, but I decided to have an open mind, but be willing to say "no thank you" to a sly salesman.
The careful and thorough explanation of the company, how and where the windows are custom ordered and manufactured, succinct financial printouts with costs analysis comparing our current electrical usage with old leaky windows and no insulation with the projected monthly costs and electric bill savings with new windows and insulation. Honestly, they are going to practically pay for themselves! The professionalism, care, quality of product, impeccable installation standards with follow up inspections and calls has been more than any other service or company we have ever done business with. We hold The Power Remodeling company in the highest regard, and will happily refer any of our family, friends, neighbors or acquaintances with the utmost confidence. We are completely satisfied, totally impressed and wishing we had done this years ago!
Reviewed Aug. 15, 2019
Power is focused on communication, which provides the customer with peace of mind. Each member of the staff was knowledgeable with windows. Product is high quality. I am glad I choose Power to install my windows. I was recommend this company for others.
Reviewed Aug. 15, 2019
I wanted an estimate for vinyl siding. I was very pleased with the quality of materials and warranties. I was also surprised at the questions asked before a rep came to the house. They were unusually pointed. At the end of this process it was clear all questions were to determine if your credit is good for a loan. It is apparently financed through Power Home Remodeling. Emphasis on "through".
There is also pressure to have you sign then and there. The difference for me was a roughly 15% discount. So just be prepared for this as it doesn't happen until the end of a lengthy presentation. I did not sign. Hard experience has taught me to sleep on financial decisions. Another large company sent a rep. He was cordial, asking only questions specific to the job. The difference was obvious. He wasn't trying to sign me for a loan. I am not disparaging the company or its work. Everything I've read about the workmanship is all great. It's simply that from the beginning, the questions sent up red flags for me.
Reviewed Aug. 15, 2019
I ran into a POWER rep at BJ's, and had someone come to my home to talk about replacing the windows in my 120-year-old house. I finally agreed and signed a contract. The work was done very efficiently and very quickly. All told, they replaced 28 windows, a windowless back door, and a front door with a beautiful etched window--all in one day! And they cleaned up, both inside and outside, after the work was done. One window was mismeasured, and is scheduled to be replaced 9 days from now. I'm very pleased with the work, and would easily recommend POWER to others.
Reviewed Aug. 14, 2019
Very professional from start to finish. Arrived on time. Cleaned up and left no mess. Explained all work in detail. I would recommend Power Home Remodeling to have windows and doors replaced. I will use them again. Very satisfied with the quality of work and quality of my new sliding door.
Reviewed Aug. 14, 2019
Great job from beginning to end, starting from our salesman Chris to our measuring guy followed by our outstanding installers Trevor and Lucian, to John our job inspector, and last but not least Joe our job coordinator!!! We were so pleased that we are finishing the rest of our homes windows and sliding glass doors. A++++.
Reviewed Aug. 12, 2019
We met power at Sam’s Club and were impressed by the overall quality of the roofing package that they offered. The two salesman did a very thorough job at explaining things and we really like the fact that they included ventilation which was a key issue that was happening in our home. Also the 50yr warranted roof is a win! This was a new home to us but we wanted to be proactive and the company has made this process very smooth and easy and we like all of the communication along the way. The crew has been very neat and respectful to our home. Exceptional customer service.
Reviewed Aug. 10, 2019
I was referred to Power by my mom who was very happy with the work they had done on her home. I am a newer homeowner and the windows in my home were very drafty and cold. Once I saw the sales presentation it really was thorough and professional and I liked all of the energy efficient features. I'm happy to rehire and recommend!
Reviewed Aug. 9, 2019
From the initial contact of somebody coming by to knock on our door, to the sales process being very thorough, and all of the follow up and follow through afterwards, we have been very impressed by the overall professionalism, friendliness, and thoroughness of all of the details with Power. This has been a smooth and seamless experience. We are satisfied and will continue to use Power for future work.
Reviewed Aug. 7, 2019
From beginning to the end of progress portion of the job I have been very satisfied with the professionalism of the explanations and the overall craftsmanship of what has been put on display so far. The sales presentation allowed me to have a full understanding of the value of spending this kind of money on the roof and although it was, a good amount of it was a worthwhile investment because it addressed ventilation in all the key points of what a roof should have. The thoroughness has truly amazed me and I would strongly recommend Power to others.
Reviewed Aug. 7, 2019
The two Power window installers that came to our house were the best. They both knew what they were doing and did a fantastic job. I would recommend them to everyone that how good they were. We want to thank Power for sending them. I wish I knew their names I forgot. Thank you Power. Sincerely Larry/Glorious
Reviewed Aug. 6, 2019
From sales to installation, every single employee worked to get us exactly what we needed and wanted! We had a lot of windows and they had everything finished before the Texas heat had time to mess with the A/C! We even had ADA inspection and everything was done perfectly to their specs.
Reviewed Aug. 6, 2019
We were so pleased with our experience! Every person with whom we had contact was knowledgeable and friendly. They were able to make design suggestions for a large, awkward window that enhanced the appearance and saved us money! Everything was completed to the day promised and the installation was flawless and clean-up immaculate.
Reviewed Aug. 5, 2019
I found Power Home Remodeling at my Sam's Club, and scheduled a gutter quote easily. Tanner came out measured and took out some measurements, gave us our options and it was a no brainer with price to schedule an install. We had an original install date of early June but our HOA caused complications and we had to reschedule. After I informed them of the issue and let them know I'd get back with once I had the ok with my HOA they didn't hassle me about scheduling, they waited till I called them, which was almost a month later. Once the installers arrived they knocked the job out in a couple of hours removing the old gutters and installing new front, side, and rear gutters. They didn't take a break, just did the job, cleaned up, and showed me what they did for approval. I'd recommend them to anyone.
Reviewed Aug. 5, 2019
Power Home remodeling did excellent and professional job with installation of soft, facia and gutters last January 2019. Did excellent job and very professional with the work. The same could be said when attic insulation was installed on a hot August two days.
Reviewed Aug. 5, 2019
Very happy I selected Power. The workers arrived on time and were very professional. They were so professional that I will request the same crew for my other windows when I am ready. Also, Power provides lifetime warranty.
Reviewed Aug. 5, 2019
I had a new Roof put on, new gutters and trim, and new attic insulation done. The financing was amazing, could not have afforded all the work I needed without it. The warranty is unheard of! The people I dealt with were all professional and caring. The workmanship is top notch. I could not be happier and I will be back for more work once this round is paid off. My house looks amazing!
Reviewed Aug. 5, 2019
The crew did a beautiful job. The view is wonderful on the inside and outside. The guys are very nice and pleasant to have working here. They removed the blinds and then put them back. They cleaned anything up that went on the floor. I would recommend them to anyone.
Reviewed Aug. 3, 2019
The install was neat and on time. Significant issue - you can fit a window AC in the window. No one brought that to our attention. Even though it was clear we did not have central air. I would not recommend purchasing these windows if you use window A/Cs. Also don't fall for the financing. They say if you pay in full when the first bill comes there is no interest... NOT TRUE. And the rate is crazy high at 9%. I feel duped on both accounts. Thank you.
Reviewed Aug. 1, 2019
Sorry, I went with this company a week before the roof was done. They sent container which was improperly placed and damaged my driveway, dealing with warranty first 20 min. on hold. Not cool. then the manager David just gives excuses nobody came to look. Been 2 months now and damage remains. It really is a shame I could have had more work done from them but customer service is all about getting in, get the money, get out. Taillight warranty Update 8/1/2019. I sent out all info 4 days ago. No Response still. Project # **. Again I tried to call. Hung up after 23 minutes on hold. Terrible customer service
Reviewed Aug. 1, 2019
Everyone that was involved with the sales to installation was very professional and the job was great. All things went great. No problems with anything. Would recommend power to anyone needing home remodeling.
Reviewed July 31, 2019
Everyone connected to this project was professional and very pleasant. The windows look great and are easy to operate. They will help lower my electric costs by actually keeping the heat this summer out and keeping the heat in come winter.
Reviewed July 30, 2019
I met Power when they knocked on my front door letting me know they were doing work in the area. Everyone from the first contact to the installers have been knowledgeable and efficient. No complaints here. I would definitely recommend to others.
Reviewed July 30, 2019
Needed a new roof and siding on my garage. I can't believe what a wonderful job they did. Meticulous workmanship on both the roof and the siding. Definitely worth the money. Power employs excellent workmen. Every detail is completed beautifully. I used Power for my basement windows in early July and the same quality was done.
Reviewed July 30, 2019
We were very pleased with the work that was done by Power. Workers arrived in a timely manner and they did an awesome job replacing our windows. The sales pitch lasted longer than we liked, but when the crew arrived they told us what was going to happen. The calls to let us know when they would be arriving and our quality assurance inspector Mike was very informative and knowledgeable about everything.
Reviewed July 30, 2019
I signed the contract and purchased the siding work based on what the sales representative stated would be done during the process. Had it not been for what he stated would be the scope of work, I would not have signed. I did my research on the company, and all seemed to be on the up and up. When I asked how long the project would take, the rep told me it looked like a three to five day job. I was surprised because the gentleman who originally came to my door to schedule an appointment stated the siding job would take a day. The rep stated, "I will need to talk with him as he does not know what he is talking about for siding jobs." (This sentence will become a theme throughout my experience.)
The next phase was the pre-inventory inspection (PII). The gentleman who came out to ensure that the measurements the sales rep took were correct stated that the amount of wood required was overestimated. When I asked if the wood to be replaced was still in the estimate (this is what the sales rep told me would happen and why I agreed to the work), the inspector did not answer the question directly but stated, "(The rep) doesn't know what he was talking about. These guys always overestimate the quote."
After notification that the materials were in, they were delivered to my home and a date set as to when work would start. That day came and went without work starting. I called the project manager and was told there was an issue getting the dumpster to my home. They were working on the problem. A week passed after the original start date when work was started. There was still no dumpster delivered, and trash was piling up in my backyard. A trailer dumpster was finally delivered three days after the work began.
The crew who worked my project would arrive between 8:30 and 9:30 in the morning and usually leave between 4:30 and 5 PM. Sometimes they worked later. When issues came up that I questioned, I called the project supervisor to address them. He would always start with either an apology or stating, "That's a very good question." Rarely, though, could I get a straight answer from him. He was very good at apologizing though.
One issue that arose was a section of the house where I expected the wood to be replaced. (This is why I signed the contract to have the work done.) The supervisor told me that the wood was acceptable and did not need to be replaced. I told him that both the sales rep and the PI inspector had included that section in the estimate. "They do not know what they are talking about. They overestimate, but when the installers get on site, we see what actually needs to be done."
Ten days later (three weeks after work was supposed to have started and five days longer than I was originally told it would take), the project was completed. The dumpster trailer was still on my property, so I informed the supervisor I was not signing any release form until the trailer was picked up. "But the trailer has nothing to do with the job. It is a separate company that takes care of it. I need you to sign the release form stating the work was completed. I will make sure the trailer is picked up on Monday." The trailer is still sitting on my property.
Cleanup of my property also did not go according to how the sales rep described it would be. "The crew will have a powerful magnet to pick up any and all screws and nails to make sure nothing is left behind." When the final inspection came, the large pieces were picked up, but many of the nails, screws, and smaller debris remained. I had to walk around and point out every little piece and nail and screw to them to clean up. One of the members of the crew said to another, "We should get a handheld magnet or something to pick this stuff up."
A final problem not resolved was an electrical outlet and light in my backyard. Part of the project scope is that any lights existing at the time would be put back up, and if I wanted new lights installed, they would do that provided I supply them. I had purchased new lights for my backyard, and one of the lights is next to an electrical outlet. The lights are on a switch, but the outlet had been independent of the switch. Until they replaced the lights, that is. Now my outlet will not work unless the switch is on. I only discovered this after the fact. When I contacted Power about this, they gave me a song and dance which basically boiled down to, "It's not our problem."
The siding itself seems to be OK, but everything just installed and new always seems that way in the beginning. My concern are the areas where wood was quoted to be replaced and was not, and in time, will this be an issue that the company may or may not cover under warranty depending on how they interpret the situation.
In summary, for anyone considering siding to be done by Power, I strong urge that extensive research be done, questions asked, scope of work clearly defined and documented, and daily inspection of said work be done with questions asked. Document all work done with photos as proof if needed. And do not sign any release until all items needed for the job have been removed from your property.
Reviewed July 27, 2019
This is our first time dealing with Power and it has been the most professional and exceptional experience we have ever had. The first salesmen that cane had so much knowledge we were blown away. We never felt pressured into making our decision. We were given time to talk about it in privacy and make the right choices. The following crews that came out were equally knowledgeable, professional, and respectful of our hame and us. I would rate them 10.
Reviewed July 27, 2019
Maybe I’m just in a mood, but I am very frustrated with our current project with Power. We are doing window replacement in three phases. The first phase went pretty smoothly. They broke one in transit. One was the wrong size. Two weeks later they came back and installed the replacements. Today the second round of windows were installed. The team was nice. But 1/2 of the windows are wrong. Out of 13 windows, 2 where not even sent. 4 didn’t have the correct design on the top sashes. When the company comes out two times to make the sale and then once to verify it, and then you have to wait 3 months for the installation, you would think the order would come in correct. I question their process and quality control.
Reviewed July 26, 2019
My experience with Power was fantastic. Everything from the quality of the product to the warranty was what I expected from a company. As someone with high standards, Power has exceeded that standard.
Reviewed July 26, 2019
To be clear, I'm a new homeowner, so this is my first time around having a roof done. Because of that, I can't presume to speak for all experiences of how such a job should go, but I can say that I was dissatisfied with my experience with this company. The roofing work itself was good, so on the merits of the job itself, they are probably just as good as any group of competent adults getting paid to put a roof on a house. The entire process of interacting with Power outside the roof itself, however, was really trash. Without going into minutiae, here are the things that really tweaked me and turned the experience into a bad one:
1. The sales tactics are high-pressure. Not sure if you'll also hear the "three reasons" final pitch, but the whole choreographed stress-decision-making-inducing system they use to make someone make a decision, and the "special neighborhood work offer" they make wherein your deal is cheaper because they're already working in your area, is all a bit much. I can't say I'm dissatisfied with the roof at the end, but I can't say that I wasn't taken for a ride in terms of deciding whether or not to do my roof this year or sometime in the next few years.
2. The work was off spec - the team estimated that very little additional woodwork would have to happen to the core structure of the roof, and so the actual cost would very likely be the same as the estimate. *Once they were done with the job entirely*, on *the next day*, they informed me that they had done way more working of the core of our roof than anticipated. That additional work cost $3,000 over the estimate, and was applied without consultation or communication. I was frustrated at that, and said so - and suddenly, the price dropped to $2,000 over budget, then down to $1,500 over budget. I wonder how much further they would go with more protestation, or if the additional cost was a ruse the whole time.
3. In our area, we need to close out building permits with the city. This is a relatively involved process. We received a letter from the company informing us that our contact at Power, Mark, would be in charge of taking care of all of this work. Four days into trying to get Mark on the phone (the letter said CALL ME AS SOON AS YOU GET THIS, in all caps), I still haven't been able to get in touch with Mark. I finally called Power to find out what the deal was, and was put in touch with the regional office, which said I have to figure out the permit closing process on my own and to "use Google" which is in stark contrast to their original letter sent with the permit.
If you get your roof done with Power, you'll probably have an okay roof. Just expect it to be over budget without notice, and don't expect them to follow through on any commitments.
Reviewed July 25, 2019
This is my first experience with Power Home Remodeling company. They performed a great job on my slide door & gutter. I most appreciated is they cleaned up all their garbage before they leave. They explained all my rights, how to use & to register my lifetime warranty.
Reviewed July 24, 2019
Very professional, on time, very knowledgeable, high quality of product. Really looking forward to saving on energy costs. Also happy that the project comes with a lifetime transferable warranty is huge.
Reviewed July 24, 2019
My experience was enjoyable and positive. From start to end I was pleased my installation process. My only negative was one of the windows was missing for the initial install and they have to come back to install it.
Reviewed July 23, 2019
We purchased several windows from this company, including the front bay window. The bay window was never properly installed and was falling off our house. This caused the side windows to sag and be inoperable, and my living room wall to crack. After this issue was rectified we are now dealing with trying to get the front bay window glass (sash) replaced because the seal is broken and the gases in the window have distorted the window.
After calling and making a claim for the repair I was told it would take approximately 2.5 months to make the window. A week before our scheduled date to get the window replaced we received a call that the window would not be ready and it would be another 2.5 months before it was. Every time I call I get a different reason as to why this window was not ready in the time it was supposed to be. Customer service was rude and spoke over me (Chris) when I tried to explain my frustrations. Any time I asked to speak to a supervisor I was denied and given a runaround story of how no supervisors were available. Stay away from this company!!! They are a extremely overpriced scam!!!! You get what you pay for does NOT apply to this company. Power does NOT do their own construction. They contract it out!!! Buyer beware!
Reviewed July 22, 2019
Today was a day of final satisfaction. Roughly two months ago Power came into our lives. So, entered two young men who were articulate, logical, enjoyable to talk with, and understood us. Took two hours at the most. We signed (seemed like forever--wish they would get some sort of stylus to write with, it is awkward using your fingers) for a new roof, new entry door and new siding on each side of entry because of water damage. Said installation would be a few weeks.
Two or three days later our roof was being installed. Not a lot of interaction between us because what do I know about roofing; they did their job, we signed off on that section of our project only and no funds exchanged hands. We found a few nails, a couple spots that the shingle was not trimmed, and a couple missed cleanup. We called, they responded, we were satisfied. Additional note, we did pick up a nail in our truck tire: upon full completion of project we mentioned it to the quality review person AND!!!! Wait for it--they will cover the cost of the repair which was a new tire. I'm impressed. Maybe a week later the siding and wood was repaired. We signed off and no funds exchanged hands.
So today July 22, our final leg started. So Jorge arrives and in three hours has installed an entry door (he had help). What really mattered was he chatted with my grandson who shared that his Daddy was dead. (That was unexpected.) Jorge was compassionate and showed empathy to this four year old child. Power hires good people! Enters Brian...quality control. He handled us well because we were actually at another venue with six grandchildren and ran back to the house to meet with him, so we were really, "Hurry up, get this done (This was to him a benefit, otherwise we would talk his leg off!)." What can we say, he was what we expected for a Power representative and Brian did not disappoint. So, if POWER is reading this...can you give us an outstanding deal on gutters?
Reviewed July 22, 2019
Everyone I encountered from Power was great and professional. But the lead time for my bay window was about 3 months, and felt it was too long. Great customer service from the beginning to the end. Great warranty program.
Reviewed July 22, 2019
High pressure sales seems to be a formula that works for them. Like it or not, hard to argue with success. Had they delivered anything like what they promised I would have had no issue with their inflated pricing. I was led to believe I would receive a quality job. When told by neighbors my house is looking good, I can only say don't look too closely. Improvement remains possible when (another) repair crew arrives next week - about week 10 into the job - but full satisfaction highly unlikely as mistakes were made at the outset that were not properly handled due to lack of any plan, and installation carried out by a poorly trained and equipped crew. Not the least of their handicaps was the ability of any member of the crew (of from 3 to 4) on the site to speak English.
Power provides a Customer Bill of Rights that would be a very effective document if they honored it. It was certainly effective in getting the sale. Another major selling point was that no money would be paid until the job was satisfactorily completed. I have not yet accepted the result of this job - which remains incomplete at this point - but it appears that signing off on some remedial gutter work served to trigger the payment process, so they are now paid in full, and I'm making phone calls.
Reviewed July 21, 2019
I don't understand the negative reviews about the "sales pitch". When I am going to spend a significant amount of money for something I want to know exactly what I am getting and there is no such thing as too much information. As to the complaints about the spouse being present, again if a significant amount of money is going to be spent it should be a joint decision. You can get a lower price elsewhere, but I am 72 years old and have learned over the years that you get what you pay for. If you want the best possible product with the best possible installation and the best possible workmanship you will choose Power.
Five years ago Power did an awesome job on my roof. Last week I again chose Power to replace 13 windows in my home. On both jobs the sales presentation left no question unanswered. There was excellent communication. The product was the best. The installation crew were great. The workmanship was perfect. My advice is to spend the money to get the best and ten years from now you will not regret it. Save a buck now and in a few years when your roof shingles start to fade and crack and your windows warp you will regret your save a buck decision.
Reviewed July 19, 2019
The sales people tag team their clients. They send two sales people that back you into a corner. My two salespeople were here 5 hours and would not leave. I finally said yes to an $8,000 from door that I could get from Home Depot for $250.00. It is the worst decision of my life and I will never forgive Power or myself for giving in. Afterwards I googled Power and it said that their sales people make between $70,000 and $90,000 a year. That was their first appeal was to sales people. Their first appeal should be to the consumer but they are not out to protect the consumer. They say lifetime warranty and that is **.
I have called and called and no one has been back out to see what the problem is. I pictured an absolute beautiful doorway for $8,000. They didn't do any framework which I figured was part of the front door and the door itself does not match the siding of my house nor the framework that was there. They won't call back or come see or make good on their promises. They sent there Mexican contractor who I'm sure does not make $70,000 or $90,000 per year, in the pouring down rain so he had to rush through the job in the rain. The entire thing was a horrible experience.
Reviewed July 18, 2019
Being that this was our 3rd go around with projects, we really love that they had their own trained crews and a lifetime transferable warranty. The staff is well trained, professional and friendly. The results were flawless and it was completed in a clean and timely fashion. We'd be happy to recommend!
Reviewed July 16, 2019
The Windows are fantastic! Easy to open, easy to clean, and look beautiful. Outside casing around the window never has to be painted. The crew worked quickly and professionally. They also cleaned up better than any workers we have had before. We received several calls to make sure the work was going well.
Reviewed July 16, 2019
We were literally thinking about windows and speaking about it at our kitchen table. In a few days later someone showed up to give us an estimate from there. We were showed a very long and thorough demonstration. However we were impressed by the quality and value. We would highly recommend Power to others.
Reviewed July 15, 2019
We just had new windows installed by Power. The windows are beautiful, and the installation was quick. The men installing did a beautiful job, and did a great job cleaning up when finished. The windows are high quality and have a lot of wonderful features. I know we are going to enjoy them for years to come. I would recommend these windows and this company.
Reviewed July 13, 2019
Based on all of the information given to us during the sales presentation we felt like we were signing up for a very high-quality project. We did not anticipate the cost of the project however once everything was finished we were very satisfied with the project altogether. We had several visits to ensure that the job was done well and would consider using them again in the future.
Reviewed July 12, 2019
Quality workmanship and professional team. The crew went above and beyond my expectations. I always received phone calls before arrivals of sales representatives, project manager, and the whole team. Everyone was courteous, did their tasks professionally, and went above and beyond my expectations. I highly recommend this company.
Reviewed July 10, 2019
I met them in Sam's Club. Then they set up a home interview. It went well. Then afterwards they had a guy come and remeasure to order the windows. Everyone was very polite. When it was time to install they went and got it done. They knocked it out of the park in one day. Logan came afterwards to double check the quality.
Reviewed July 10, 2019
Throughout the entire process they have been fantastic. Great communication and no surprises. Seemed very honest with old windows and gave short term as well as long term solutions. Would definitely use them again for future home repairs.
Reviewed July 10, 2019
Thank you to all the representatives who I've met with in regards to my new windows!! Corey, TJ and John were professional, informative, on point and efficient. I've hardly had an experience so effortless. I will definitely continue to work with them, recommend them and be grateful. Great company, please check them out!
Reviewed July 10, 2019
This company has no integrity and poor customer service at best. They claim to have integrity, transparency and to be honest. They are not. Well the product seems to be okay, the customer service is lousy! At the end of day two of the install one of the workers hit the main ground wire and what we later found out shorted out my main breaker. I was home at the time that it happened. The lights went off and on and flickered. In the five minutes it took me to get outside to ask the workers what had happened they were already gone. They did not try to inform me did they had had a problem nor did they contact the project manager or the project liaison. They just left. I tried contacting the project manager. He was gone for the day as well. I had electrical problems all night long. The crew returned about 7:30 the next morning and try to use their tools and blew my power completely.
That's when they decided to inform me that there was a problem and asked if I could get them electrical power from somewhere else so they could run their tools. I told them that they had a major issue. The crew chief stated that yes, one of the crew members had hit a wire and heard it pop when they when the power went out yesterday. He then asked if I could get electrician. What gall! I told him he needed to get an electrician out there since his crew had caused the damage. After my second call in the morning I finally got a call back from the project manager who stated to me that he would get electrician up there in the next 6 to 7 hours and that he was doing me a favor by doing so. The electrician came out, diagnose the problem, stated that it was at the fault of Power Home Remodeling and then this could have caused a fire and I was lucky that it did not.
When I heard from the project manager 2 and 1/2 hours after the electrician left that the electrician would be back the next day to fix the breaker I did again reiterated to him that the crew just left and is that the way the power does business is to break things and not take responsibility and leave a dangerous situation? The project managers response was, "They probably left because they were freaked out." I guess he was trying to raise sympathy for the crew that I'm paying for and putting me in a dangerous situation. The workers broke landscape lights, exterior lighting, window screens, conduit pipes and killed my grass. They laid a large sheet (16'x5') of cardboard on my lawn for 10 days when there is plenty of rock, cement patio and deck to put their 2 rolls of 50 ft aluminum sheeting. They cut my pet window screen with a razor blade.
It has taken him three tries to try to repair the window screen and it is still loose in the frame. If there's a stiff wind I'm pretty sure it'll blow the screen out! I had spoken to the vice president of installation, supposedly the top person I could speak with, and he assured me he would contact me several times. I gave him 24 hours past the time he said he was going call me back on three different occasions and every time he did not call me back I had to contact him. He had one excuse after another. It seems as though everyone who works for power has one excuse after the other and they take no responsibility for what they do. The siding and gutter install was completed on June 16th 2019, today is July 9th 2019 and I'm still waiting for all the repairs to be done.
I'm also still waiting to hear back from the CEO in the Pennsylvania office, home office, to call me back as requested 5 days ago, 4 days ago, 3 days, 2 days ago, 1 day ago and today. Power has a consumer Bill of Rights on their website. Power does not follow it. They do not have clear Communications as promised. They do not get any Communications back to you in a timely manner nor fix anything in a timely manner. I cannot and will not recommend Power Home Remodeling Group for any work to anyone. Power Home Remodeling Group was set up in my local Sam's Club as a vendor and that was how I was approached by them. I have contacted Sam's Club to ask them to terminate their vendor relationship with Power Home Remodeling Group and apparently I am not the only one.
Reviewed July 9, 2019
This has been an excellent process thus far with Power Home Remodeling. I have been impressed by the durability and strength of the window. They showed a lot of demonstrations and the overall quality really sold the job. After after the salesperson came by there was someone to double check the measurements and even smooth out all of the H O. This has been an excellent process thus far with power home remodeling. I have been impressed by the durability and strength of the window. They showed a lot of demonstrations and the overall quality really sold the job. After after the salesperson came by there was someone to double check the measurements and even smooth out all of the HOA guidelines. There was a few scheduling snafus but it was quickly resolved. I would recommend power and consider using them in the future.
Reviewed July 9, 2019
The salesperson was as cordial as they come. He spent the good part of an afternoon going through every detail and making it clear what we were committing to. And it was a major commitment so we were slightly apprehensive, but in the end we were convinced this was all for the good. Workers were a little delayed from time to time because of traffic, but they put in long hours and worked hard. The results were just great. Attention was paid to detail. For instance, there was a little more rot on the plywood underneath the siding than expected. This was all replaced without us even being told, I just happened to see them correcting issues as they saw them. They could have easily just covered over this but did not. I respect that.
Reviewed July 9, 2019
Long day. Installers were hardworking, efficient, cleaned up after, polite, answered our questions. Not a lot of talking, just working. Supervisor called at the end of day to see how things went. Installers taught me how to take out upstairs windows to clean. Supervisor set up appointment with city for their inspection of the project-thanks. Installers took away my old window valances which I appreciated. The window frames are larger than old one, so I'm not sure my shade brackets are going to fit. The "color" for the front door did not match our existing shutters (from the color swatch), so company gave us new shutters to match new door.
Reviewed July 8, 2019
I went with a different style of window, slider, that gave the house a more modern look. I could not believe the difference in the look of the house. The capping work is perfect. Absolutely beautiful.
Reviewed July 8, 2019
I love the various features; tilt in windows make them very easy to clean. There is also the additional lock feature on the double hung windows. I also had a bay window installed and I truly love it!!
Power Home Remodeling Company Information
- Company Name:
- Power Home Remodeling Group
- Website:
- www.powerhrg.com


