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3x Buyer's Choice Award Winner

Power Home Remodeling Reviews

Chester, PA

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About Power Home Remodeling

Power Home Remodeling is a full-service exterior renovation company that focuses on upgrades that make your home more energy efficient. Its core services include vinyl replacement windows, entry doors, asphalt shingle roofing systems, attic insulation and vinyl siding.

Visit www.powerhrg.com
Pros
  • Energy-efficient products
  • Free project estimates
  • Limited lifetime workmanship warranty
Cons
  • Limited choice of materials

Power Home Remodeling Reviews

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    Page 42 Reviews 5925 - 6075
    Staff

    Reviewed Oct. 7, 2021

    The whole team was courteous, thorough and professional from Quentin, who sold without being pushy and "salesy," on. Bridget was the team member who did the pre-inspection and measurements. She was lovely and clearly enjoys her job. The installation crew members, John, George, Ben and Harry were also courteous and professional. Everyone arrived on time and I totally trusted them. Mitch from Quality Assurance was there to verify the quality of the work. This organization seems to do a good job of respecting and valuing their employees and it gets passed on by the employees to the customer. It is rare to say that a construction project is a pleasant experience but this was.

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    Punctuality & SpeedStaff

    Reviewed Oct. 1, 2021

    Powers replaced every window in our house. 21 windows and 4 sliding doors. I love the windows. Powers did a amazing job. They were professional, thorough and fast. When they left, you never knew they were here.

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    TechPunctuality & SpeedMaintenance

    Reviewed Sept. 22, 2021

    I have noticed that my air conditioner has been running less often and is on for shorter periods of time now that the windows are installed. On the down side, the install for my 14 windows had to be broken up due to 4 windows not being delivered before the install date. The 4 windows finally showed up 2 weeks later and were installed on a day I had to work so I was not able to inspect the finished install before having to sign that it was completed to my satisfaction. Later when I did get a chance to inspect the last 4 windows, I noticed that the little vents on the bottom that lets moisture drain but keeps bugs out were damaged or sealed with caulking.

    On the first install date the crew that came out seemed to be competent and taking their time on the job, of course I was asking questions and watching most of the time. On the second date, while I was working, the install finished sooner than I thought it would, the before mentioned vents, and one window that has a curved top had a 4 inch paint drip from where they painted the curved board above the window to match the trim around the rest of the window. Besides minor issues, that could have been avoided if my work schedule was not so volatile, I'm happy with the windows. Just waiting on the door replacement to finish the work order.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 20, 2021

    Very professional from start to finish. Andrew, the sales rep provided very detail information on the product (windows). What caught my attention was the lifetime warranty. We scheduled the appointment and the installers arrived on time and was professional arriving. They install the windows and cleaned up behind themselves. Will definitely, use them again to install additional windows and other services.

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    Staff

    Reviewed Sept. 19, 2021

    Everyone was very pleasant and respectful of my property. They did an excellent job while installing my merchandise. They cleaned up after they were done with the project and answered all my questions.

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    Reviewed Sept. 17, 2021

    From the planning phase through to the windows being installed, the process was hassle free and the end results are beautiful! Definitely enjoying these new windows over the old ones! Rooms stay cooler and I can actually enjoy a fresh breeze

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    Staff

    Reviewed Sept. 15, 2021

    We have worked with Power on windows previously and now had them replace all of our siding, trim and gutters. The quality of their products continues to impress me. The siding looks amazing and has upgraded the curb appeal of our entire house. We also really appreciate the comfort of the lifetime warranty. We are very happy to that we went with Power for both projects (the windows are also amazing)!

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    Reviewed Sept. 9, 2021

    Power is a great Home Remodeling company. They walk you through all the steps and are always in contact if anything needs to change relating to weather. The job was done perfectly and they cleaned up after. You wouldn't even know they did anything.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2021

    From the initial contact with Ryan, who was fantastic, to the follow up with John, also fantastic, Power Home Remodeling made our experience easy and straightforward. The work was completed in two days without much interference in our day to day routine.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 7, 2021

    Doing our very first major home update couldn't have gone better. Great product, even better customer experience. Thank you to Keith, Joe, Matt, Gabriela, and Hang for a job well done and thorough follow up.

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    Customer ServiceSales & MarketingMaintenanceStaffTransparency

    Reviewed Aug. 31, 2021

    Updated on 05/06/2023: This is an update of a prior review from 2021. On 12/20/22 PHR arrived to deliver and install 11 upper sashes previously ordered. Out of the 11 ordered, only 10 were brought. The windows were all bowed. The frames were not square, and I had to install weather stripping on them to prevent cold weather coming in. The installer reported the problem to PHR and all windows were re-ordered. Also, the lower sashes had failed, and he ordered a 8 lower sashes. On Jan 4, 2023, The field representative came to inspect all the windows, took pictures and reassured me they were ordered. As far as expediting the order, he could make no promises to me. All the delays are "due to covid". It has been 5 months and I still have no idea when I will be getting the upper sashes (again), and the lower sashes ordered on 12/20/2022. I would not recommend Power Home Remodeling to anyone.

    Original Review: We had 22 windows replaced in our home in 2013 by PHR. We now have 11 with broken seals. PHR says it will be 9-11 months for my replacement windows. In retrospect, their sales pitch was really good; Lifetime guarantee, etc. Installation was handled well. Customer service is polite and professional. I'm not happy with the QUALITY of their windows. Surely it is not normal for 50% of the windows to have broken seals after 8 years. Buyer beware!

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 26, 2021

    I had a good experience because the salespeople were very kind. They came with a lot of patience and also made me understand the process easily. The installers were very polite and quick with their work. They also cleaned up after themselves.

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    Staff

    Reviewed Aug. 22, 2021

    The window installation process was performed in a professional manner. Attention to detail was excellent. Cleanup was performed during and after each step of the process. Following installation, each window was presented for inspection. Features and functions were explained and demonstrated. Overall the experience was excellent. Except for new windows one would never know anything happened. Four thumbs up from both the wife and I!

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    Punctuality & SpeedStaff

    Reviewed Aug. 18, 2021

    Very professional and courteous and work done on windows, doors, and roof. Have been excellent with very good finance packages and warranties on work completed! Power inspectors are very detailed with what is needed and why by showing pictures of actual problems and explaining the ramifications if you wait too long and alternatives how to set goals for future when the time is right for you.

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    Staff

    Reviewed Aug. 17, 2021

    The installers were professional and well informed of how the installation of windows and the questions I asked regarding the installations. As far as the inspector rep. all he wanted was to sell me additional work, siding. Also was not present when the job was completed. This is very negative!!!

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    Staff

    Reviewed Aug. 17, 2021

    Quality product and very professional representation for the company. I have recommended Power and will continue to do so. Very focused on the customer's satisfaction and doing an excellent job. Wish other companies would follow their customer relations model.

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    TechPunctuality & SpeedStaffTransparency

    Reviewed Aug. 16, 2021

    I had a professional and worry free experience with Power Home during the entire process. They installed new roof, insulation, shutters and gutters. Their staff took care of all the necessary permits and clean up. They are punctual, courteous, transparent and receptive to any questions. I will definitely use their service again to install new siding in the near future.

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    Sales & MarketingPriceStaff

    Reviewed July 30, 2021

    Great experience from measurement, estimate to ordering, delivery and installation. The sales and quality control teams did a fantastic job explaining the process and demonstrating the window operations. The quality of the windows is amazing and I hope to start saving on heating and cooling costs.

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    StaffHonesty & Transparency

    Reviewed July 30, 2021

    Power Home is the Best and I would recommend them to anybody. We’ve used them twice now and both went perfect. Very Professional, courteous, clean, and honest throughout the entire process. Very Happy Customers.

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    PriceStaffRates

    Reviewed July 29, 2021

    We signed papers back at the end of 2020 for installation this summer. Financing, warranty, quality and price all influenced our decision as well as the young man that first came to our door and each employee since. Great company and staff! Our windows look phenomenal. Should have done this sooner!

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    PriceStaffRates

    Reviewed July 28, 2021

    Everyone we spoke with was very professional and helpful. They had our best interest in mind and were not worried about how much they could charge us. They met and exceeded all of the timelines, even finishing a couple days earlier than projected!

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed July 28, 2021

    Updated on 07/29/2021: We had the gutters replaced today, everything was good. The crew was very courteous and when I pointed out that they missed one they did it in the pouring rain. One issue I had was having to call the office to see when they were coming because of the storm coming our way. They gave me a time but they were an hour late. But all in all happy with the results so far.

    Original Review: Had my roof replaced today. They were earlier than I expected but that was ok. The crew was very polite and courteous and helpful when I had questions. Their clean up was excellent they got almost every tiny piece of roofing in my yard, driveway and plants. Having gutters eaves and a door also done.

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    PriceStaff

    Reviewed July 26, 2021

    From the initial contact everyone that I have had dealings with have been the most courteous and friendly. From salesman to the crew of installers. No surprises, no additional costs. No delays. No promises not kept. I would recommend this company with full confidence.

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    Reviewed July 22, 2021

    Initial touch point through the siding replacement was a great experience. Materials were well designed and went above compared competitors. Would definitely recommend using this company for future products and work!

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    Staff

    Reviewed July 21, 2021

    As repeat customers we are very happy with the service Power provides. The quality of their products is excellent. The install went well. We would recommend Power for all your remodel needs. Mitch provided all the answers to our questions.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed July 20, 2021

    Quality people, quality product and quality service. The salesperson fully explained the product and pricing options. The installers we friendly, polite, and professional. If/when I need a service they can provide, I will definitely call them. Highly recommend this company.

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    TechSales & MarketingPunctuality & Speed

    Reviewed July 20, 2021

    Our experience has been wonderful, from the sales visit to install. They came back when everything was done to make sure it was all up to their standards. They noticed things we never would have and had the fixes scheduled within a week.

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    Customer ServiceStaff

    Reviewed July 14, 2021

    Power Home Remodeling has been great to work with. Everyone has been incredibly professional and communication has been excellent. This is our second project with Power and we would highly recommend to anyone looking for a 5 star experience.

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    Punctuality & Speed

    Reviewed July 13, 2021

    The guys were on time, neat and polite, and they got the job done super quick. Very satisfied. We appreciate the thoroughness and quality. Jesse, Abby, Juan, Nick and Logan were all a pleasure to work with.

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    Staff

    Reviewed July 13, 2021

    From start to finish pleasant interactions. The windows are beautiful! Overall great experience. Was also pleasantly surprised by the quality assurance guy who came in and found a few minor tweaks that were needed. Made me feel like they were truly thorough not just checking off boxes.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed July 6, 2021

    Unfortunately, I cannot give lower than 1 star - Power Home Remodeling doesn't even deserve this one star! This company has been a horror from the initial stages!! My nightmare began the day they were scheduled to install the windows. They didn't show up, but called on the day they were supposed to show and said the order wasn't ready. This happened twice!! When they finally show for the installation, they didn't close off of the sections they were working in, left my home exposed to the cold, they were supposed to work on 1 room at a time, but they were all over the place. Needless to say, NONE of what they claim to do. They didn't finish the job in the 2-3 days as they promised. The job actually took almost 3 weeks before they came back to fully complete.

    Now to make matter worst, 3 months later we find 1 of the windows are defective. We call and are told that we cannot get a replacement window until early 2022!!

    We tried to push them for earlier, so they told us our window would be replaced on July 6th, 2021. Today is July 6th and we received a call saying our window is on backorder! Would you believe that?? And their customer service representative told me [verbatim] "You have been told that we cannot tell you when the window will be ready, we will call you when it is and that is the best we can do." Their customer service people need to be more informed and better trained to handle unhappy customers since they are working for a company who doesn't provide the product or service that they advertise.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    CoverageTechSales & MarketingMaintenance

    Reviewed July 2, 2021

    I was sold on Power Home Remodeling with a demonstration in my house of how strong their windows are and given a hammer to bang on their sample window. Well I guess that might have been a different window than what they actually installed, because a lawnmower threw a rock at my window and broke it. And now they refuse to fix it for free and want $650 to replace a piece of glass. How is that fair? They even had the nerve to tell me that if they replaced every piece of glass that broke for free they would go broke. I guess a lot more of their glass breaks than they lead you to believe when they make their presentation! And they also sell you on a lifetime guarantee. I guess my lifetime is up at just over 1 year. I definitely do not recommend these people!

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    StaffBilling

    Reviewed July 1, 2021

    Power came to replace 3 windows and a sliding glass door. They were very easy to work with and had 0% finance and no payment until completion of project. They were thorough when replacing windows as well as cleaning everything up. I would highly recommend.

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    Staff

    Reviewed June 29, 2021

    Amanda who came and stayed for a long period of time explained everything that is needed to remodel our house. She's knowledgeable and expert of the things she's doing. The guy who came after Amanda is also knowledgeable, explaining things to what is needed. And also the guys who did the work on our gutters and some sidings know what they are doing, they came and just do their job.

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    Sales & MarketingStaff

    Reviewed June 28, 2021

    Sales team that introduced the program were very professional. The sales team that did the survey at my house were very well organized and were spot on with their assessment of the condition of the roof. The installation team were second to none on their knowledge of their profession as well as work effort. Total job completion was over 12 hours including clean-up. As for the products they seem to be of very good quality and unique. I am very pleased with the experience as well as the results.

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    CoverageTechPriceStaff

    Reviewed June 28, 2021

    Power replaced my gutters and fascia. The quote was given and everyone who came out was wonderful. The most important thing was their professionalism. We found them on Angie's List. From first contact through today everyone was wonderful and thorough. We had a presentation and they showed us where the damage was as well.

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    TechStaff

    Reviewed June 23, 2021

    We started out with a door to door salesman who was very personable and great at his job, we found the man who came out to do the demo very knowledgeable and made everything easy to understand. Finally to the day of install, we had a three person crew here to do this and they were all very professional and friendly. They asked at various intervals if we had any questions and were we happy so far. They have done a really good job of installing and our quality control person has been great about explaining how everything works and the warranty information and all our general questions. I have found the entire process to be easy and straightforward. I love the windows, they have improved the look and the energy efficiency of my home. I would happily recommend Power to anyone looking to do windows in their home.

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    Customer ServiceStaffRates

    Reviewed June 23, 2021

    Overall this was a five-star experience with my new windows with Power. I met them by someone coming to my door and I was only interested in gathering some information at that point. However, after seeing the product samples it really drove my decision to get windows for my home. I was impressed by the professionalism, the communication and how clean and organized the actual project went. I would recommend using power in the future and in fact I am planning on having them do my garage roof as the next project!

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    Reviewed June 22, 2021

    Kc was great! Love the way he explain about the window. The installation of windows was great, the guys was very organized, they definitely know what they were doing. Love the fact that they remove all the garbage! They clean up so well after.

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    Customer ServiceStaff

    Reviewed June 21, 2021

    I used this company last year to replace our bay window and they knocked it out of the park, not only was the quality of the window outstanding but the customer service and warranty department were extremely helpful. This year we replaced our entrance door and we are very happy with the outcome.

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    Punctuality & SpeedStaff

    Reviewed June 19, 2021

    My husband and I would like to thank Rilley, Matt, and the rest of crew for doing such a great job with our project. Our house looks like a brand new house. The staff is friendly and they explain everything in great detail. The job was complete a day early then expected. The work crews were awesome. They were very good with their clean up and instillation. We would definitely refer the company to others.

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    TechPunctuality & SpeedStaff

    Reviewed June 19, 2021

    Roof replacement was done as described in a timely and professional manner. Preplanning, appointments and post inspection all performed well, and would recommend this contractor to others. Five Stars.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed June 17, 2021

    Contacted Power after they did excellent work on my neighbors home. Sales process was very informative and easy. Installation crew was quick and efficient. The quality assurance manager Dave, was more than efficient. Clear and concise with communication. Very pleasant to work with. Knew an abundance about the company, products, and installation process. Along with any other questions I had. I would definitely recommend this company!

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    Staff

    Reviewed June 16, 2021

    Came on time, were friendly and knowledgeable, cleaned up and it was like they were never here. I would definitely recommend this company and will use them to finish the rest of the windows in my house over the next couple of years.

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    Staff

    Reviewed June 15, 2021

    This crew was amazing. Not one argument and They worked as a team and finished a 40 square roof in 1 day. Justin was great and explained the companies process to a T. My wife and I are very pleased and would recommend this company.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffTimelinessValue

    Reviewed June 15, 2021

    Justin **, the sales representative, was a very impressive young man, and created high expectations for the company. Their pre-installation process was very professional and well-organized. He also emphasized how much the company loves to hire veterans, so I was expecting at least a few vets on the crew. However, when the day finally came (took a while to get the financing together, then it wouldn't stop raining), the 7- or 8- man crew was all Mexicans, and only one of them spoke English. They were very polite, cheerful, and hard-working. They worked over 12 hours getting the old roof off and the new one on the same day, and did a very thorough and conscientious job of cleaning up.

    I can't say for sure that any of them were in the country illegally, but their near-total lack of English skills makes it likely that some were. I have nothing against Mexican men that are skilled and willing to work. In fact, it is their skill, and their willingness to work long hours at demanding physical labor, at lower wages than American workers, that makes them so valuable to employers. However, I do have a lot against the employers that hire them illegally. If they couldn't find work here, they would go home to Mexico. Instead, they stay here, live off the grid, and become a political football, getting scapegoated as criminals and blamed for just wanting a better life. All perpetuated by unethical hiring practices by American companies.

    I'm not saying that Power Remodeling is engaged in illegal hiring practices. I'm just saying that aspect of it had a smell to it, and it was not what I was expecting. I have every reason to think the job was done right. But that remains to be seen. Power Remodeling is very expensive, but it will be worth it *IF* the roof wears as well as they say it will. Their 50-year transferrable warranty was a major selling point, without which we never would have chosen to hire them. So we'll have to wait and see what kind of warranty issues we end up having, and what kind of warranty service we get.

    On the day the job was completed, they did not provide us an invoice or any proof of purchase, which I found shockingly unprofessional, especially in light of how very professional their pre-installation operation is. The crew supervisor (a woman who spoke English and Spanish) promised us an invoice, but never delivered, in spite of two reminders. So I called the company's 888 number and a guy named Dylan in Warranty Service also promised us an invoice, but also never delivered. Finally, after a full week had gone by, I called the 888 number again. This time they put me through to Installation, and a gal named Meghan provided me an invoice by email within 5 minutes after we hung up. So here we are, $30,000 later and a day of constant noise and pounding, with a new roof we hope will hold up, and a warranty we hope will prove worth the money. Time will tell.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Staff

    Reviewed June 12, 2021

    I had a great experience with Power Home Remodeling. Did a great job. Love my bay window. I give thanks to KC for coming and convenience me in getting a window with power home remodeling and the guys who installed my bay window. Wes so professional. Thank you Power Home Remodeling for doing a great job.

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    Reviewed June 12, 2021

    Their work is clean and neat. They did 5 other jobs to my house. I'm very happy with Their work. I would recommend them to all my friends. I'll be getting my siding done soon by them. I give them 10 stars. Great workmanship.

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    Customer ServiceStaff

    Reviewed June 11, 2021

    They were great to deal with. No pressure at all. Ray was very helpful. Dj explained every step of the process. The install crew was on time and did great work. Couldn't be more satisfied. Follow up and final inspection topped off a great experience.

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    Customer ServiceStaff

    Reviewed June 10, 2021

    We contacted Power to re-side our house. The entire experience has been a total joy. The initial contact was very positive, with a friendly, knowledgeable agent. The work crews were very professional, thorough, and friendly. The follow-up answered any questions we may have had. We would highly recommend Power for home repairs.

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    TechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed June 7, 2021

    Power Home Remodeling installed our roof in May 2021. All the staff were professional, courteous, and informative throughout the entire process. Our sales representative did a walkthrough and scheduled a time for the pre-install inspection within a week: he really did an amazing job. The pre-install team also did a walkthrough and discussed everything that would happen on the day of installation. They took the time to answer all my questions. The installation crew came on time and were very friendly, courteous, and respectful of our property. I was happy to see that pre-install staff were also overseeing the project.

    The Quality Control Inspector came out later that afternoon to ensure everything was going smoothly and took the time to sit with us reviewing what has been done, what needs to be completed and going over the warranty. We even got money back because we did not need the wood sheathing, so that was nice. The crew did an amazing job cleaning up. Thank you all!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffCommunication

    Reviewed June 4, 2021

    Had an amazing experience with this company from the first time they rang my doorbell all the way to the end of my installation. Nicole did a demonstration of the windows and my wife and I were completely sold. Nothing but clear communication throughout the entire process, even when there were delays they kept me in the loop until my windows finally came in. The window installers are absolute pros and tore down the old windows real quick and put up my new ones with beauty. Justin came by to double check the work to make sure it all checks out. These people are thorough, friendly, and informative with Lifetime Warranty on their products. I'll be giving them a call again for further projects.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed June 2, 2021

    Excellent company! They did a new roof, front door, shutters, and a replacement window in the kitchen. The crews were fast with the installs, cleaned up perfectly and were extremely friendly. Ryan, our sales guy, was amazing and extremely helpful. Highly recommend this company for anyone that needs home repairs.

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    Sales & MarketingStaff

    Reviewed May 29, 2021

    Our entire experience with Power was really good. From the sales department to the final inspection, every person we dealt with were courteous and professional. Everything was done properly as specified, and finished on time. I wouldn't hesitate to r

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    Punctuality & Speed

    Reviewed May 27, 2021

    Had siding/trim/fascia installed. Company was prompt, communicative, and great to work with. On time, completed the project when promised, and cleaned up promptly. Very happy with the work and would recommend.

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    Customer ServicePunctuality & Speed

    Reviewed May 25, 2021

    The company had great communication. They walk you through the whole process and communicate what they are doing and when. They were able to do the installation of gutters and windows before the scheduled time. Quick install and cleaned up after themselves. Great Service, and would definitely work with them again.

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    TechStaff

    Reviewed May 24, 2021

    Very informative planning session with the options of when the project will take place. On the day of installation, contractors showed up on time and were very professional with very nice gutters installed in no time.

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    CoveragePunctuality & Speed

    Reviewed May 21, 2021

    All around great experience. Fast install and great quality insurance. Really liked the entire process. Dealt with my hoa with no hassle. Would recommend to anyone needing new windows installed in their home.

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    Sales & Marketing

    Reviewed May 18, 2021

    Totally Delighted with the Power Home Remodeling team. From Sales to Installation it's been a Five Diamond experience. Our tired looking home has been transformed to a stunningly beautiful home. Gone is the Faded appearance replaced with a modern handsome look.

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    Sales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed May 18, 2021

    This was the second time we used Power Home Remodeling, and we could not be more pleased. Sales, scheduling, pre-installation inspection, installation, clean-up -- everything was handled professionally, with everyone striving to make sure we were getting exactly what we wanted. The workers arrived right on time. The supervisor (Alex) double-checked the order, explained the procedure, and updated us several times during the process. He was an excellent ambassador for the company. With superior products, quality workmanship, and lifetime warranty, we are confident our home will be safe and comfortable for many years to come.

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    Customer ServicePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed May 18, 2021

    We were given a full day of all the lifetime warranty Power offers with the salesman showing us all feature/functions of their windows. We replaced full home Dec 2019. After a few months we noticed the bay window was cloudy and despite washing realized it was defective and reported. We were given a September 2020 timeframe given Covid. A few days before our scheduled date we were rescheduled to Nov 12th. Two representatives arrived on time, popped out the glass and replaced. They did use a soft hammer to get all sides well fitted to the frame. They left and a few hours later as it got dark we noticed top left a crack in the replaced glass.

    I called the PRG number and the recording suggested going online to warranty, We filed a request online Power website for warranty. After a few weeks of no response we sent an email to the representative -Mathew ** who had addressed our first complaint. We did not receive a reply. In December we had a family crisis and in January we called again and exchanged information via text with Chris. He asked for photos which we provided. He also stated this was not under warranty which was unbelievable given we were sold lifetime warranty and clearly this crack was a result of the installation. I called several times and did speak with a representative who was able to see the exchange with Chris. He promised to send him a message so that we can be contacted. To date no one has gotten back to us. This is unreliable and unprofessional service. Very disappointed.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Reviewed May 17, 2021

    We are very happy with this window installation. Every person that we have dealt with has been a pleasure to deal with and very respectful. We will definitely recommend this company for all your home improvement needs.

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    Staff

    Reviewed May 17, 2021

    All the people at power were very professional and extremely thorough. The day of install the workers all worked very well as a team and all very polite also. We will more than likely use Power again for the next job we do around our house and recommend to our neighbors and friends.

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    Punctuality & Speed

    Reviewed May 15, 2021

    Power knocked on my door & I didn’t plan to purchase the windows. Dajuan came to my home and did a great presentation - the product was great & I chose to purchase. The windows came in 2 months early and the installed windows looks great. I can hear and see the difference. Thanks, Power!

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    Staff

    Reviewed May 14, 2021

    Thank you to the entire team at Power for making this remodel experience as seamless as possible. Each member we met with was extremely friendly and efficient with their work. We will absolutely be using Power again for future projects!

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    Punctuality & SpeedStaff

    Reviewed May 14, 2021

    The whole window buying experience from Power Home Remodeling has been great. Their team members are very friendly and knowledgeable about all of their products. The install and clean up was quick yet a very nice job. A shout out to Tracy, Delaney, Linus, Kyle, and Dave. Thank you guys for a job very well done.

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    Staff

    Reviewed May 13, 2021

    We are thrilled with the process of Power Home Remodeling. We upgraded to new windows, siding and much needed gutters. They were thoughtful caring & knowledgeable from beginning to end. Highly recommend!

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    Customer Service

    Reviewed May 10, 2021

    Communication, the promptness, and the attention to detail made it a great experience. Gus was here, explained everything well, showed us the materials instead to what was used in the past and how it upgraded. He was able to answer any questions we had and we are very happy!

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    Customer ServiceStaff

    Reviewed May 8, 2021

    Everything was professionally done. Accomplished to my expectations. I love the professionalism of the work they performed and how they performed it. I liked the people and the attitude and character they have.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 8, 2021

    We recently had our windows and doors replaced. The company's representatives made a good thorough presentation and gave us a discount. Although there were delays due to Covid-19, the company was very easy to deal with, and very understanding as well. The installation was easy and quick and the workers were very professional. Altogether it was a great experience.

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    Verified purchase
    Staff

    Reviewed April 30, 2021

    I was really impressed with the Power services. Everyone we met from salesman to installers and QC were the best. If you are thinking of home improvement, this is the company to use if you are doing any work on your home!!!!

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    Staff

    Reviewed April 30, 2021

    I had an installer come to my home to install new sliding glass doors. I was stunned to learn that it was just one person taking on this task. I watched the entire process and I was super-impressed. The installer took down my existing sliding glass doors, prepped the entire area, and installed my new sliding glass doors- all alone! And, he was organized and very neat and one of the nicest individuals I’ve ever met. A truly great representative for the company he works for. After this experience, I would enthusiastically recommend ‘Power’ to anyone.

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    Punctuality & SpeedStaff

    Reviewed April 29, 2021

    The representative was really friendly and informative. He came prepared with a presentation and samples of the products. The Window installation staff were quick and clean. They removed all of the windows and trash.

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    Customer ServiceContract & TermsPriceMaintenanceStaff

    Reviewed April 29, 2021

    I paid power lots of money for new windows that were promised to save me money and have not. Then I had work done outside and dust is now inside my house because of a poor caulking job or just poor windows. I called to talk about the problem and the customer service lady was rude and just said I don’t know what to tell you and that was the end of the conversation. So no help there. When installing the windows they were not careful and added wood to a window that never needed it and now I am stuck trying to figure out what to do about it but of course it will cost me more money and time to fix what they have done.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Verified purchase
    Staff

    Reviewed April 28, 2021

    Everyone to work with has been very easy with attention to everything. The service has been clean and very good. In general this has been a very good experience. The people from Power have been very kind and professional and have explained everything clearly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 28, 2021

    Power Home Remodeling has been a great company to work with for our window replacement. Each employee we have encountered throughout the process has been informative, courteous, competent, and friendly. They walked us through all of the features of the windows, warranty information, and took measurements multiple times for accuracy. Throughout the process, communication was clear and timely. Installation was smooth and quick. We highly recommend this company.

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    PricePunctuality & SpeedRates

    Reviewed April 23, 2021

    Scheduled in advance, took away demo materials & left the area cleaned. Made sure I could use the door before leaving. Very easy and fairly priced. Still able to come during the pandemic and demonstrated good social distancing practices during every visit.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed April 19, 2021

    Thanks to all who made our project a great experience and to our neighbors for recommending this company. Our sales rep, Delaney, started us off right with product samples, explanations and advice. Bryan provided final measurements and adjustments and was able to schedule a work crew earlier than expected. They were timely, professional and did excellent work even in difficult weather. Dave did a quality inspection while pointing out minor issues to be addressed and calling our attention to other house concerns. We are happy to endorse this company. Bruce and Mai **.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 19, 2021

    I have a bigger project including windows, siding and the last to report today to install the gutters. The first set of workers arrived early and replaced 8 windows and what a difference I can already hear in that room. The second set reported over two days and completed the siding on the porch and front door. They are to come back and finish around the one window exterior and the fascia. Today I am to get the gutters installed. So far so good...

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    Tech

    Reviewed April 17, 2021

    We've used Power Home Remodeling for several jobs in our home now and the experience has been top notch. Not your average contractor. They do what they promise and they back up their work for a lifetime.

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    TechPunctuality & Speed

    Reviewed April 15, 2021

    I needed my windows replaced and Power came out and discovered that at least 3 of them were starting to rot through. They gave me a full demonstration of how their windows work and how it could be energy efficient. I also loved how they looked and how easy everything is about them. The whole process was painless and the installation was very fast and was spotless afterwards.

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    Punctuality & SpeedStaff

    Reviewed April 14, 2021

    Very proffesional and quick and easy, made everything efficient. Came in, got to work and kept clean. Process took little under 3 hrs for most of the windows in the house. Was amazed at how quick it was.

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    PricePunctuality & SpeedStaff

    Reviewed April 13, 2021

    I had the sliding glass door replaced in my home. Power Home Remodeling did an excellent job of explaining in detail the process and the cost was too good to pass up. Install was quick on the day of and quality of work was excellent.

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    Staff

    Reviewed April 13, 2021

    We worked with Power Home Remodeling to replace some windows and doors in our house. We had a great experience with them - professional, friendly, on time, and efficient. In particular, I was impressed by the install team's professionalism and quality. They arrived exactly on time, finished earlier than expected, and did great work, and it was nice to see how enthusiastic and happy they were with their own work after they had it done. The products that were installed also seem high quality, although they were installed recently so I can't speak to their durability yet.

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    Customer ServiceTechStaffTransparencyCommunication

    Reviewed April 12, 2021

    My husband and I received a very detailed presentation on the services they provided which gave us the confirmation we needed to say yes to the job we wanted to get done. The day of the installation each and every contractor was professional and worked hard all day. The one thing negative thing I had to tell them was the lack of communication when the job had to be delayed due to Covid and I had to call to get an update rather than receive a call. But again always professional and willing to try to make the customer happy.

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    PricePunctuality & SpeedStaff

    Reviewed April 12, 2021

    I absolutely loved every step of this process and every person I dealt with along the way. The quote was a bit long but Lauren was phenomenal and very thorough. The preinstall inspection went amazing with Zach. We had no issues with financing, we used our own finance company. I have waited an entire week since the install to review, I am overly impressed with these windows. The first day with the new windows, we noticed a significant decrease on our HVAC system. Our dogs don’t bark at the neighbor's car doors closing or the neighbor's dogs barking, they can’t hear it! Exactly one week after install, someone hit my mailbox and I was home, but I didn’t hear a thing! I am completely in love with my windows and this company. Do yourself a favor and use this company. You won’t regret it!!

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    TechPrice

    Reviewed April 10, 2021

    Power came out to my home to give me a quote on windows and gutters. From the first person we met to the finish of the install, it has been a great experience. I love the quality of the products and the way they look on my home. I highly recommend!

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    Contract & TermsPriceRates

    Reviewed April 10, 2021

    I chose to look at two brands, Pella being one. Chose a company with a good rating. Made an agreement on price and work. Everything progressed smoothly. All windows except one was replaced. Windows looked great and the warranty seems reassuring. People were nice and pleasant. They cleaned up thoroughly.

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    Verified purchase
    Contract & TermsTechStaff

    Reviewed April 9, 2021

    Professional crew to look at roof and gutters. Arrangement for work done proficient and hired crew was responsive, professional and did quality work. They installed gutters over the course of 2 days and cleaned up a large amount of debris. Also informed us of an area on roof that needed assistance. They were on time and kept us informed of work.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 8, 2021

    Started with a knock on the door and so we weren’t really sure but this turned out awesome. From the original meeting with Angelo, we were impressed. He went over everything for windows, gutters, and siding and we ended up just doing the siding and gutters for now but we will definitely come back for the windows. Guy did a great pre-install inspection to double check everything, redo the measurements, and confirm the colors, etc... The installation ended up ahead of schedule, which was great. And the communication around the different steps, when they would be here, was strong. Dan and the crew with him for the gutter installation were awesome! They had to solve from some really tricky bits and they did a great job. And down to the inspector, Dave, everything was great. He was super thorough and detailed to make sure were satisfied and he even noticed stuff that we hadn’t seen.

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    TechPunctuality & SpeedStaff

    Reviewed April 7, 2021

    An excellent doors and windows company from Denver: Although they usually have to schedule you out a few months, because they are quite busy, they are thorough and accommodating, and their product is excellent. They had to match the outside color of the vinyl windows to my HOA's specs, and get approval from my HOA, which they did seamlessly. They installed 2 high quality windows in under 3 hours. Windows open both directions, which is a plus and have great UV protection and look and work great!

    I originally was going to do windows with them 2 years ago, but because of a back surgery and extended recovery and financial issues, they graciously let me cancel my contract at that point, which was a blessing. I like the fact that you can spread out the work on your house, and do just the windows you can afford: I did just 2 windows this go around in March of this year, and plan to finish doing the rest on my townhome in the near future.

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    TechPriceStaff

    Reviewed April 5, 2021

    A home’s roof is the pinnacle of safety, warmth and security as well as the crowning glory. Power Home Remodeling and its associates, salesmen, inspectors and contractors are extremely professional, courteous, customer-centric and efficient. Clean up was spotless! Power supports worthy causes such as Veterans and is an organization that embodies American values and quality. We are so pleased with our new roof and highly recommended Power to you! Dr. Thom and Robyn ** Newington, CT

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    Sales & MarketingStaffValue

    Reviewed April 5, 2021

    All work done in a very timely manner. Professional start to finish. All mess was cleaned up and you wouldn't even know workers were here. Great value with Lifetime warranty. Sales team was very helpful and knowledgeable on materials,

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    Sales & MarketingStaff

    Reviewed April 1, 2021

    This is my 3rd time working with Power. They did my roof and attic insulation. Then they did my trim and gutters. This project is a window project. On each project I've done, I've been satisfied throughout the process. They have always answered my questions throughout the process and I've never felt pressured or negative about the experience. They have also always checked in as the work completes to make sure I'm happy. Workers very professional and have done a good job with the work. I would recommend this company to anybody who passed my way.

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    Verified purchase
    PriceMaintenanceStaff

    Reviewed March 27, 2021

    I just had my new windows installed. It was a very good experience. The installers did a great job. They were on time and very respectful of my place and cleaned up everything after break some glass with removal of the old windows. So far the new windows are great and can see the high quality. They may be expensive but well worth it since they are guaranteed for life of property. I would recommend their windows to anyone.

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    Customer ServicePunctuality & SpeedStaffSales Tactics

    Reviewed March 23, 2021

    Guys were quick and courteous. I got blow in insulation with Solar Eclipse lining. Everyone’s courteous and enthusiastic without the hard sell. Logan did the follow up with me after install and was solid. Looking forward to seeing how the new insulation performs.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 20, 2021

    Timing was perfect with our Power experience, as we had just installed a new AC unit along with ceiling fans. Only thing missing was updated/newer windows and that is when a lovely file d marketing associate knocked on our door a few months later explaining their product. From that point forward was great, communication was seamless to start the window purchase experience. Our salesman was punctual, courteous, professional and very knowledgeable of the window products offered. He tailored our purchasing order to what we as the consumer asked for without a typical in your face sales approach. Once the ordered was made, windows ordered we were provided accurate timeframe for installation that was adhered to perfectly. The installation crew was also very punctual, courteous and completed the job within the time indicated. After our experience I would recommend to anyone looking for top notch windows Power.

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    TechSales & MarketingMaintenanceStaff

    Reviewed March 18, 2021

    We had used this company for windows. They did such an excellent job. We had no problem using them when our roof needed replacing. They were amazing. Unknown to us, we had multiple layers of decking on our roof. The roof had to be stripped down to the trusses. The crew started at 7:30 am. They left for the day at 8:30 pm with the roof secured in case of rain. They came back first thing the next morning and completed the work. They didn't leave until we had inspected and signed off on their work. They cleaned up our property thoroughly before leaving. And our roof has a lifetime guarantee. We highly recommend this company!

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    TechPunctuality & SpeedStaff

    Reviewed March 18, 2021

    The Team from Power has been very helpful and stayed in contact several times over the course of the project. They came out on the date and time scheduled and worked all day and into the evening to complete. There were a couple of issues that we had to deal with such as not ordering the right number of windows at the beginning but it was caught on a second visit to our house. Unfortunately, then they didn't have one of the windows and we had to order and schedule another visit. Overall we would still recommend Power to our friends and neighbors.

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    Punctuality & SpeedStaff

    Reviewed March 17, 2021

    I love our new doorwall, and the people we met along the way are fantastic. It's a beautiful product and was installed 1.5 months earlier than expected. The installers were on time and got the job done quickly. The one thing I'm a bit dissatisfied with is that I can't figure out how to lock the screen door—I think the screen is slightly off kilter.

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    Staff

    Reviewed March 16, 2021

    Everyone we worked with through Power Home Remodeling was very professional and friendly. They explained in detail every aspect of our Window project, and the work was exceptional. In every step of the process they made sure we knew what was being done and why. We are planning to work with them again and are recommending them to our family and friends. Great company!

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed March 14, 2021

    When I talked to the sale lady I insisted multiple times that I need my drip edge to be changed for my gutter project and she promised that they will replace drip edge anywhere that they put new gutter. The crew showed up and I had the same reminder and they told me the same thing as the sale lady and to be fair they did install the drip edge and told me after this installation I shouldn't have any leak.

    After the first snow I realized that the corner of gutter is leaking in 2 places. Called the warranty and they sent the crew to reseal that. Next snow again I had leak and when I called the warranty again they said it's because of drip edge and since they don't usually install drip edge and it's a part of roofing they can't do anything. After I sent them pictures of the new drip edge and the terrible job that they did they said they will talk to the installation crew and get back to me but they never did. They set another appointment for about 1 month just in case they are convinced that the problem is theirs which almost passes our snow season. Long story short I paid about $8000 and I still have leak in my gutter due to a very bad job of this company.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Warranty Service department directly at 888-736-6335, option 2 at the prompt.

    Staff

    Reviewed March 12, 2021

    We had a great experience with Power Home from start to finish. First, they came door to door and we also found them at Sam’s Club. The home visit was professional and welcoming. The service went fantastic. Every Power Home employee we worked with represented the company in the best manner, we felt comfortable during the entire process. Highly recommend.

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    Sales & MarketingStaff

    Reviewed March 11, 2021

    From start to finish, everyone I dealt with at Power Home Remodeling was professional, took time to explain the process, and made sure we were satisfied with the finished project. The low-pressure sales pitch was particularly appreciated.

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    TechPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed March 9, 2021

    As a new homeowner, I had windows on my list but wasn’t actively looking for budget quotes. However, an opportunity for a commitment-free quote presented itself when Power Home and Remodeling was injured neighborhood and their representative, Brody, asked me if I would be interested in a free estimate consultation. The exchange was very professional and respectful of COVID guidelines.

    I scheduled a consultation and met with Leanna a couple days later and was absolutely blown away with how thorough her presentation was as well as her respectfulness for my time and space. The technology of the windows was next level from what I am used to seeing in my career as an architect, and Leanna was able to answer my millions of questions regarding coatings, warranty, and comparable prices. I had such an excellent experience with her, as well as the preinstall inspection with Jordan. Every step and next step was explained well by the Power representatives I interacted with.

    My install date went smoothly-the install team showed up on time and were very efficient and respectful of my pets and property. A Power quality assurance rep, Dave, came out to explain the quality assurance process and what they were inspecting as well as identified other potential house items to look at for future products. I was so impressed by all my interactions and my conversation with Dave, I added replacing five more windows with Power that same day. It was an overall easy and customer-oriented experience, and I would wholeheartedly recommend this company to my friends and family.

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    Customer ServicePunctuality & Speed

    Reviewed March 6, 2021

    Power was great. Quality product, quick and efficient service. Three windows installed in 2 hours and they did a nice job cleaning up after themselves. Techs arrived on time followed up by a quality assurance manager to check up on the work. Quality service!

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    Punctuality & SpeedStaff

    Reviewed March 4, 2021

    Power from the initial free roof inspection with Miles to the quality inspection with Jon the process has been pleasant, seamless, and extremely professional. What sets Power apart is the personable family feel vibe. I would highly recommend this company. They made a big construction process like roof repair, seamless and easy. Every step of the way... Power kept us informed and worked around our schedule. Great job.

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    Punctuality & SpeedStaff

    Reviewed March 3, 2021

    Every step of the process from when Dylan walked through our door to tell us about the products and company, to the scheduling, installation confirmation and the actual installation by Juan and Jose were outstanding! Dave came by to make sure everything looked good and to make sure we were happy with the process, quality of work and had a grand experience. From start to finish, we are very pleased with Power Home Remodeling. We will definitely have them back for future projects.

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    Reviewed March 2, 2021

    I was completely satisfied with the project. Andy the foreman explained everything and Devin the quality assurance met with me and went over the entire project. Project was completely done to satisfaction.

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    Staff

    Reviewed March 2, 2021

    Power blew away my expectations when it came to the Job they did on my home. This was the first home I purchased and after 10 years, it was time for new windows. I can’t believe how great power was from the first time they came to do the door, to the thoroughness of the estimate and finally to the consideration and professionalism displayed during install. All around a fantastic job. Shout out to Quality Assurance also, the manager named Mike was super helpful!

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    Customer ServiceCoveragePricePunctuality & SpeedRates

    Reviewed Feb. 27, 2021

    A door to door salesman interrupted my virtual meeting, but I have been wanting new siding, so I spoke to him hoping it would be quick. He acted like he just needed my name and phone number to set up an appointment. Then it kept getting longer and longer. Eventually, he said they wouldn’t come to do a free quote unless I talked to someone on the phone. 10 minutes later, I had the appointment. This should have taken 20 seconds... my first red flag. I have had 6 other great companies come out to give quotes. Power’s by far was the longest presentation. I had no interest in hearing about what charities the company gives to or what magazine covers their CEO has been on for 1.5 hours. I just wanted a quick quote and to sit down to dinner with my family (which I was late to do), but I wrongly chose to politely listen. At the end of it all, their quote was more than double the highest quote I had received from anyone else... total waste of time.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings upon homeowners. If you have any further questions or concerns, please reach out to our Customer Care Department at customercare@powerhrg.com or 888-736-6335, option 4 at the prompt. We’ll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.

    Punctuality & SpeedStaff

    Reviewed Feb. 23, 2021

    The team was very professional and punctual. The set-up was detailed and all my questions were answered. It was only 11 days from first remodeling consultation, the inspection and final execution day. Highly recommend this company and one of my friends is already planning her project with them.

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    Customer ServiceStaffRates

    Reviewed Feb. 23, 2021

    Everyone I dealt with has been thorough and helpful. They communicate effectively throughout the process and the product seems first rate. The warranty is especially attractive. Everyone has a positive attitude.

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    CoverageTechPunctuality & SpeedMaintenance

    Reviewed Feb. 9, 2021

    The first crew had to strip the roof, install a skylight, then put the new roof underlayment and shingles on. This took 4 days in freezing temperatures. Two weeks later a wind storm blew off about 30 to 40 shingles. Upon notification to Power, they sent out another crew the following week to completely strip and replace the damaged roof. They did it in one day. Time will tell if the replacement roof will last.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. The satisfaction of our customers throughout the entire remodeling process is our top priority. When you partner with Power you are partnering with a company that will work with you to ensure your satisfaction. Please email digital@powerhrg.com with your contact phone number or address so we can identify your profile within our system, look into your concerns in greater detail, and connect you with the appropriate parties.

    TechStaff

    Reviewed Feb. 6, 2021

    Bought 18 new windows, they installed all in 1 day. They are the nicest windows I have ever seen. The installers were great. Very clean and worked their butts off. Everyone that we have met, and dealt with have been great. Thank you.

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    Reviewed Feb. 4, 2021

    I am super delighted by Power's work! Being first time homeowners, I am fixing up the house a bit and I can absolutely say that these windows have already made wonders to my home! I am highly ecstatic by this experience and I would definitely recommend to anyone seeking window installations and the quality of windows is great!

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    Sales & MarketingPriceRates

    Reviewed Feb. 1, 2021

    The sales experience was a bit pushy. We like to get multiple quotes and have time to pick the best one. But we had a chose it or lose it rate. The initial measurements were short and we had to add to the price of the windows. But the installation team was a pro. Love the product.

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    Reviewed Jan. 23, 2021

    Power Home Remodeling was a company true to their word. The crews arrived on time each day, completed their work and conducted a visual review of their completed work with us. We would definitely recommend this company to others.

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    TechPriceStaffRates

    Reviewed Jan. 19, 2021

    I had my original windows replaced and they are beautiful! High quality, decent price, and financing. The installers were professional, knowledgeable, and friendly. They replaced 12 windows in about 5 hours. Salesman Cody was very knowledgeable, friendly, understanding, and helpful-thank you, Cody! I would highly recommend Power Home Remodeling for your home remodeling!!

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    Punctuality & SpeedStaff

    Reviewed Jan. 18, 2021

    We had a new roof and gutters put on. They were very professional and fast. They got everything done in a day and clean up was easy. Jordan explained everything that would be included and what materials they’d be using. We were very happy with the way it looked and how smooth they made the whole process.

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    Staff

    Reviewed Jan. 12, 2021

    From the beginning, it was an excellent experience from explaining the process, what they use, etc. The employees were nothing but kind and made it easy to understand. I would highly recommend for roofing.

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    Staff

    Reviewed Jan. 11, 2021

    Had the roof replaced, and radiant barrier added to the attic. Very pleased with the professionalism of all personnel. All my questions were answered to my satisfaction, and am very happy with the quality of the work and materials used.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedStaffTimelinessHonesty & Transparency

    Reviewed Jan. 11, 2021

    And to make matters more frustrating is that the job is not yet completed. We were given a date of Jan 29th, but we have been lied to many times about install or ready dates, then I can say I am NOT confident this nightmare will end by Jan. 29th. This job was supposed to be done before Thanksgiving 2020. We received our 1st delay with blame on Covid, but assured install would be on Dec. 19th.

    I made a negative comment 'let the delays begin' - but hoped that would be it. We cut our vacation short to be home in time for the install & get a call THE DAY BEFORE [12/18/2020] to let us know that there was another delay. Not all our parts for project were ready and Jan, 5th 2021 would be new date. I called on Dec. 30th to follow up and was assured that Jan. 5th was install date - would take 2 days and that my bay window would be installed on 2nd day because they were missing a part. I won't even get into the fact that I was scheduled for surgery on Jan. 6th, and would have to deal with this mess when I came home from surgery. So they show up on Jan. 5th for the install & start the job [NIGHTMARE].

    The job is done by 3rd party contractors for Power, so when Power made 'white glove' promise during the sales pitch - it was NON EXISTENT during install. Windows were left with gaping holes on top & sides, not sealed or finished properly - needless to say my house was freezing even though we had heat turned up high. The very next day [Jan. 6th] which was supposed to be day 2 of a 2 day install - we get a call that contractors are not showing up because truck broke down...so basically, too bad that they left such huge gaps on sides of windows and we would have to freeze yet another day - they didn't care!

    OH and our bay window was not ready!!! And now will not be ready until end of January. On day 3, they send in a Power repair person with the contractors - the person offered many apologies, no resolutions, but would push for a better date on the bay window. Which was not done. After slight recovery from surgery I was able to inspect what was done, and found areas where shoddy repairs were done, so I called and left message to have representative call me. Today is Monday Jan. 11, 2021 and the company is closed. Not a holiday to my knowledge, yet I cannot reach anyone to discuss the work that was done which needs to be corrected, and also to find out about the bay window that seems to have an ever changing ready date.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. The satisfaction of our customers throughout the entire remodeling process is our top priority. When you partner with Power you are partnering with a company that will work with you to ensure your satisfaction. Please email digital@powerhrg.com with your contact phone number or address so we can identify your profile within our system, look into your concerns in greater detail, and connect you with the appropriate parties.

    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 8, 2021

    Approximately a year ago I had my house sided by Power Remodeling also new gutters and downspouts. The J channel was broke in one spot and in the process of installation of siding two of my windows were broken which they did replace months later. The job is sloppy and the chalking around the new aluminum around the windows is messy and an embarrassment. The guy who came out to fix the busted windows said nothing could be done and he tried to clean it up and said they should have never used gray chalk, should have been clear. The downspouts, also another issue are larger than the drain they were placed into so they squeezed the bottom of the spout to fit in, sloppy for the money I paid to have installed.

    I ask about that as well and nothing was done because they know they should have never used spouts that large! Never brought that to my attention until after the fact! They disconnected my electrical box from house during installation and just led it hanging and swinging on the side of my house which I asked them to secure in some manner.

    Now my siding is has a warped looked in a few areas and they were out today to fix the sloppy J channel work and put a new piece up which is a little better but not top-notch. So I brought up the issue of the siding that looked like it’s warping and was told it is Solar Reflection and it can happen, he would look at it but did nothing, still the same condition.

    Last day of siding job they were rushed for time working in the dark to get done, also a crew who didn’t speak English just for one who I could speak to and understand. He had the audacity to ask me in the dark to walk around the house and look around, I said it’s dark, I cannot see and pressured me into signing a paper that work was complete. Next morning I look around the house and what a mess I had to clean up, trash, nails and Instill have nails on parts of my roof that were never cleaned up. Pieces of metal from around windows, finishing nails and I pics of all! They stomped on flowers and took no concern in covering up as I told they were supposed to do during the work. My advice to you is to never hire this company Power to do any remodeling for you, do your research. This is a lesson learned for me!

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. The satisfaction of our customers throughout the entire remodeling process is our top priority. When you partner with Power you are partnering with a company that will work with you to ensure your satisfaction. Please email digital@powerhrg.com with your contact phone number or address so we can identify your profile within our system, look into your concerns in greater detail, and connect you with the appropriate parties.

    TechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Dec. 31, 2020

    Pros: Power Home Remodeling offers a great product. The roof crew that came out did an excellent and fast job using quality parts and is backed by a great warranty. They showed up on time, redecked and reshingled in a single day. The roofing system they installed is a much better quality than most.

    Cons: It's pretty expensive. The service rep that came out for the initial assessment was friendly and informative but we did not see him through the rest of the process as he said would be the case. The "QA" inspector that came out after the job was not interested in inspecting the install, nor did he offer any sort of checklist or finalization of the install, which was promised by the other rep. I just had to believe that he could see that the install was done correctly, and the one concern I had was said to be "technically a siding job". He was only there to activate the warranty and try to sell us the next project. Also, unsavory pressure point sales tactics.

    Overall: Like the title says, product and install are great. Customer interaction was disappointing. Seems to be miscommunication between field reps. Time will tell if the product holds up as well as proclaimed and the warranty for that matter.

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    Customer Service

    Reviewed Dec. 23, 2020

    From start to finish, I am completely satisfied with how Power Home Remodeling did the project on our home. If not for the weather and unavoidable delay it could have been perfect. Aside from the high quality materials and work done, all the people involved in it treated us with respect. Great Customer Service!

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    TechPriceStaff

    Reviewed Dec. 21, 2020

    Power Home Remodeling Group, came out to give us a quote on gutters and windows. Pam provided great service and was very knowledgeable on the product. The installers were great and the gutters make the house look amazing. Mike came back and made sure everything was done to Power's standard. Highly recommend PHRG for any home services you need.

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    Customer ServiceContract & TermsTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed Dec. 11, 2020

    During the 5 hour appointment with the sales rep my husband and I decided to move forward with the gutter insulation install.  I was informed that the dumpster and supplies would arrive on Thursday Dec 10th that never showed up. Matter of fact the Project manager that came out to check the measurements said that they don't deliver a dumpster for this type of job. The follow-up appointment with the pre-inspection Project Manager was to ensure we understood the details of the project and reiterated the work that would be completed. During this time, he informed us our house was measured incorrectly; the difference in price was well over a grand, which was concerning, seeing I already signed the contract and was scheduled to have the gutters installed the next day.

    When I stated we had an agreed amount on the contract already signed he informed me that I would need to pay for the additional costs because they forgot to add additional wood. I declined stating we already had a signed contract. The project manager went to his truck to make a phone call. Now mind you The original date was Dec 3. I had 2 days to cancel or change my mind without any penalties. I didn't cancel! The day they came back was Dec 10th 7 days later, The same day the dumpster and supplies were supposed to deliver also the day before the project was to start. When he came back to the house he informed me unless I pay the additional charges they would cancel the contract that we agreed on. I will never recommend this company, they are unprofessional and do not stand by their agreements or contracts.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. The satisfaction of our customers throughout the entire remodeling process is our top priority. When you partner with Power you are partnering with a company that will work with you to ensure your satisfaction. Please email digital@powerhrg.com with your contact phone number or address so we can identify your profile within our system, look into your concerns in greater detail, and connect you with the appropriate parties.

    Staff

    Reviewed Dec. 9, 2020

    Was very impressed from start to finish. Everyone was very professional and windows look beautiful. Couldn't have had a better experience. The day of install went very smooth and they even corrected little areas on window to be able to open easier for cleaning. Thank you Power!!

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    Staff

    Reviewed Dec. 4, 2020

    I worked with Power Home Remodeling for new windows and also remodeling my front porch. The project turned out beautiful and they were a wonderful company to work with. I was very happy with every aspect of Power Home Remodeling, from the estimate and inspection to install to help financing. I will use them in the future when I install new siding on my home.

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    Punctuality & SpeedStaff

    Reviewed Dec. 4, 2020

    Impressive and professional from beginning to end. A Power representative, Ray set up our appointment with Ryan ** who pointed out the services Power provides. He assisted us in the selection of the roofing color, financing, and set up a time and date for installation. The roofing crew arrived on the date and time agreed upon. They removed our old roofing and completed the installation of our new roof in one day. That evening, Quality Assurance Manager Dustin ** inspected the roof and activated our warranty. Because we were so pleased with the new roof and the care they took when installing it, we decided to have Power also install gutters. That is why we gave them 5 stars and highly recommend them.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Dec. 3, 2020

    The entire process from initial quote to finish was very thorough. The crew, sales and inspection teams were very communicative through every step. The work was done quickly, the work crew was respectful and cleaned up after themselves. The technology in their products is incredible. I highly recommend Power for all home remodel needs.

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    Reviewed Nov. 22, 2020

    Video thumbnail
    So, Power Home Remodeling. It took two years for us to finally get them out here. When they came out here, we asked them what their problem was as far as them not coming out. And the gentleman said the reviews were so bad and he saw such a problem, that they saw that it’s getting worse, and worse, and worse the more they ignored this, that they decided to ignore us. And that’s why they're ignoring everyone's warranty claim. But you can see things such as this. Do you see this? They broke this when they were here, and they said they’re gonna fix it. And once they broke it, they built the-- you can’t see it from here, but the roof that they installed is up around it. What idiots. Our insulation in the attic, I’m not gonna show you that, but they crushed all the insulation. Again, to them, they don’t see that as an issue. But to people who pay bills for heating, it is an issue. Now, unfortunately, with the lighting-- it’s right here, I’m not sure if you can see it, but right there, you can see in here that there’s a dent. Now, they did that. And they said it was due to their own negligence of taking something up, a pipe up there, a water pipe, which everyone knows, everyone in the industry, too, it’s common sense, you have to be very, very stupid to do that. And they damaged it. And again, they’re saying that that happens in the industry, there’s damages like that, and they’re not responsible for their damages. And there’s one up here as well. Unfortunately again, with the lightning, you’re not going to see that. Another thing is the gutter guards. They removed all the gutter guards, and then they crushed the gutter guards and threw them away. They left damage all over our property. There are thousands of nails everywhere. But the whole area is just completely destroyed. And they’re just ignoring this, unfortunately.
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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. The satisfaction of our customers throughout the entire remodeling process is our top priority. When you partner with Power you are partnering with a company that will work with you to ensure your satisfaction. Please email digital@powerhrg.com with your contact phone number or address so we can identify your profile within our system, look into your concerns in greater detail, and connect you with the appropriate parties.

    TechPunctuality & Speed

    Reviewed Nov. 18, 2020

    Very happy with their work, house looks new. They came out early, took their time and explained everything in detail for me, made sure I understood. They scheduled two weeks out and ended up finishing the project two weeks early! Very happy with the service, went above and beyond our expectations.

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    Sales & MarketingPriceStaffValue

    Reviewed Nov. 11, 2020

    Excellent! I have nothing but good things to say. I have used Power for my siding, windows, roof, and gutters. Every time we have used them they have been Professional from our sales rep Phil to the project manager Jamie to all the crew. (Thank you Demtery and crew) My house is exactly how I pictured it! They are an easy going company to work with and worth every penny. I look forward to working with them on more projects in the future! Thank you all so much!

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    PriceRates

    Reviewed Nov. 6, 2020

    Power had the best prices, people and service of any other company!! I would tell everyone to use them not only for windows but for any of the other products they work on. Cannot be the service or the quality of work.

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    CoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 2, 2020

    I normally don't answer the door to sales people, but I am glad I did back in August. The young man, Andrew, rang my doorbell to try to sell me a new roof. I didn't want a new roof, but I was definitely in need of new windows. After a no pressure sales pitch, I agreed to set up an appointment to get an estimate on new windows. Tristan came to my house and after 3 hours, I was more than happy and ready to commit to have 11 windows replaced in my home. Tristan took the time to explain everything to me about the windows i.e., what they're made of, the quality, the efficiency of the glass used for the windows etc.

    The next step was to have pre install measurements taken of all windows. A date for installation was set up at this meeting. October 29th as scheduled, my windows were replaced. The three installers were very professional and took great care to cover everything in my home so it wouldn't get dusty or dirty during the process. In fact, I think they left my home cleaner than when they walked in. Overall, my experience with Power was amazing. I love my new windows. I highly recommend them for all your home projects.

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    Staff

    Reviewed Oct. 30, 2020

    Michael was awesome. I have no other words to express. He is the reason we moved forward with Power. The set up and installation were the easiest thing to manage. Everyone was absolutely amazing with & would definitely recommend to anyone and everyone.

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    Customer ServicePriceRates

    Reviewed Oct. 29, 2020

    Power is phenomenal. Every person we have encountered in this company has been great. We have been impressed with the communication, product, price and customer service. The financing was great as well!

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    Customer ServiceSales & MarketingPriceStaffTransparency

    Reviewed Oct. 21, 2020

    I was worried when we first met these guys. They just came knocking on the door and I had never heard of them. They then took the time to explain that they do not advertise besides word-of-mouth and door-to-door to save on marketing costs and pass that on to me. They were very professional and fully transparent about everything. The estimate took a little longer than anticipated, but they were VERY thorough. The installation inspectors were great and explained everything they were doing and what to expect on installation day. The installers were courteous and professional and very clean....Cleaned up everything created by the work and even vacuumed under the windows in each room. I would recommend them to anyone looking for windows or other home remodeling services. We will use them again in the future.

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    TechStaff

    Reviewed Oct. 20, 2020

    Eric was very professional, friendly & thorough getting my problem with door alignment & locking ability corrected. This was the second time someone came out for this problem. This time it was fixed properly.

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    TechStaffBillingLoan ProcessRates

    Reviewed Oct. 20, 2020

    We were looking to replace 20-year-old "builder" windows anyway when a guy canvassing the neighborhood approached me outdoors. I think it surprised him that I wanted to hear his pitch - which turned out to be a really excellent "Watch Mr. Wizard" demonstration. Some online checking showed them to be legitimate so I contracted to have 26 windows replaced for about $23,000.

    They offered to finance this through Green Sky so I took that up - intending to just pay off the loan. The payments are loan given that it's financed over a 10 year period but the interest rate is 9.99%. I am paying about $100 over the required payment but that apparently is not used to reduce the principle but only to chop payments off the end of the loan. [I could be wrong.] Installation went smoothly enough but the crew did a less than stellar job of clean-up. I also loaned a battery-powered impact driver to them and never got it back. In the end, though I am happy with the new windows. The main benefit for me is a dramatic reduction in sound coming in from the neighbors.

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    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 20, 2020

    These windows look good on the outside, BUT I can hear all type of noise outside, and I hate this. My old windows I couldn't hear NOTHING on the outside. Also I did feel pressure by the sales rep. Other than that the windows look from the outside.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. We apologize for any undue frustration or inconvenience. The satisfaction of our customers throughout the entire remodeling process is our top priority, so we are incredibly sorry to hear we did not live up to the standards of service we set leading up to the installed project. Please give us a call at (888) 736-6335, option 4 at the prompt if you have any questions or concerns that you wish to have addressed further.

    Staff

    Reviewed Oct. 17, 2020

    My whole experience was great. They were very experienced and helpful. Very helpful and courteous. Love the roof color and the warranty of 50 years and the fact that the warranty is transferable. Would recommend!

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    TechPunctuality & SpeedStaff

    Reviewed Oct. 16, 2020

    I was looking for a contractor for my roof. It’s so happened that Power was going door to door and trying to introduce who they are and what they can do. I was impressed with the pitch and walk through, very knowledgeable and respectful people. The installation was very fast and professionally done! I would hire Power again for my next house project.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 16, 2020

    The entire process exceeded our expectations. The sales representative answered all our questions, with no concern for how long the appointment took, always ensuring that our scope of work was clearly defined. The installation team was beyond professional, and extremely hard working. Even down to our follow-up quality assurance appointment, this company is unmatched with their professionalism. Highly Recommend!

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    TechPriceStaffRates

    Reviewed Oct. 16, 2020

    Power Home Remodeling replaced 16 windows in my home. Although the price seemed high, it was commensurate with other window replacement companies. The crew of two was professional and showed up on time. They worked through the day and didn't finish until 9:00 pm. They did an outstanding job and all of the windows looked great except for one that had some issue they couldn't correct. They confirmed that the bad window would be replaced in a few weeks. They cleaned up well before they left. I recommend them! My only complaint is that I would have preferred that they replaced either one window at a time or at least one room of windows at a time. It was very windy and the dust from removing all the old windows at once blew all over the house.

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    Punctuality & SpeedStaff

    Reviewed Oct. 15, 2020

    Power Home Remodeling was great, did great work and guaranteed their work. Friendly and caring group. I would recommend them to anyone needed home improvements. I was very happy on work done. They are Prompt and Efficient.

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    Staff

    Reviewed Oct. 14, 2020

    Job was done in a timely manner, no issues. The install was very professional, great looking job and door operates very easily and smooth. Unit is built much better than the door it replaced and even sounds more solid.

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    Customer ServicePricePunctuality & SpeedRatesTimelinessFollow-Through

    Reviewed Oct. 9, 2020

    Mike came to my house. Gave me his presentation for about an hour and 20 minutes. I was only looking for someone reliable and fair in terms of price. Told me if I wasn’t completely satisfied I didn’t have to pay anything. OK no problem. Asked to run my Social Security Number. My question to him was, "Devon paying cash why do you have to run credit?" He said it wouldn’t hurt my credit. As soon as he said it a pop-up hard credit pull came up. OK. Thought the price was fair. Signed the documents. The next day 8 AM someone called me and told me they were from the finance department and I needed to call them back. OK.

    When I called them back they said that in order for the work to be done I would have to pay them today. Mind you Mike said the work wouldn’t start until late November. My question was why would I pay today for a job that wouldn’t start until late November. Thought about it a little while call them back left a message saying I will pay them half a day they start the work and half after they finish. Never heard back from them. Call me 10 to 15 times to get my business. Not one called back to keep it. Think it’s poor business practice and a little shady to give you a promise of not paying anything in the presentation then the next day say that you had to pay them before they start to work.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to review your experience with Power. The satisfaction of our customers throughout the entire remodeling process is our top priority. When you partner with Power you are partnering with a company that will work with you to ensure your satisfaction. Please email digital@powerhrg.com with your contact phone number or address so we can identify your profile within our system, look into your concerns in greater detail, and connect you with the appropriate parties.

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    Power Home Remodeling Company Information

    Company Name:
    Power Home Remodeling Group
    Website:
    www.powerhrg.com