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3x Buyer's Choice Award Winner

Power Home Remodeling Reviews

Chester, PA

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About Power Home Remodeling

Power Home Remodeling is a full-service exterior renovation company that focuses on upgrades that make your home more energy efficient. Its core services include vinyl replacement windows, entry doors, asphalt shingle roofing systems, attic insulation and vinyl siding.

Visit www.powerhrg.com
Pros
  • Energy-efficient products
  • Free project estimates
  • Limited lifetime workmanship warranty
Cons
  • Limited choice of materials

Power Home Remodeling Reviews

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    Page 21 Reviews 2775 - 2925
    Punctuality & SpeedStaff

    Reviewed Oct. 14, 2024

    The Power Home Remodeling team was outstanding from the first visit to the final post install review. They were very knowledgeable about the windows and clearly communicated the full process providing a great deal of comfort and understanding of expectations. Questions were quickly answered and the team was available at all times. Highly recommend Power.

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    Reviewed Oct. 8, 2024

    This was our first experience doing any major work on our house and Power made it a wonderful experience. Not only could they complete our siding project, but they were able to replace several of our windows as well. They also offer a transferable lifetime warranty which, as a military family, was a huge factor in our decision to use Power. We will definitely be recommending them to our friends and family, as well as using them for future projects.

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    Punctuality & SpeedStaffTimeliness

    Reviewed Oct. 3, 2024

    This company has the friendliest staff and are beyond efficient. They worked with us on what days they could come to the house to do the work and all the material was put right where we indicated. They did our very long roof in one day and it is fantastic. Can't wait to see how the gutters look when they are done in the next day or so.

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    Customer ServiceTechPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Oct. 1, 2024

    As I need the TYPE of service this company offers I foolishly to agreed to an quote appt next day. Their man came to my house "because they were doing work in my neighborhood". As always, the contractor said "we're not soliciting, just asking if you're interested in scheduling appointment for a quote". Our neighborhood is clearly posted 'NO Soliciting'. In retrospect, I should have told him to leave. He spent way too much of my courteous time, repeating himself 3 or 4 times on each aspect of the (frankly) solicitation. I gave him all of my details on type of work needed, name, primary cell number, plus he insisted on a backup number. I provided every reasonable bit of info.

    Bottom-line, no show. When I called them, they said they had only 1 cell; not mine. WHAT?! Presumably, they called the backup. But, that is only a backup which we don't typically answer. THEN, they sent text to backup # stating appt is cancelled since we didn't answer their call. Thoroughly dissatisfied ... They claimed they did not have MY cell, which I repeated to the doorman then also confirmed at the office when he called it to check calendar. By the way, the office person insisted on getting ALL of my info...Again (oh, to confirm). Frankly, ridiculously poor performance on Power's side just to show up. Terrible response when I called after no-show, with that person talking over me and not listening! Absolutely miserable customer service and communication. Never again. Be warned and be aware. Not a good company...Regardless of high marks by others.

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    Power Home Remodeling
    Response from Power Home Remodeling

    We apologize for any frustrations caused while trying to work with us. Unfortunately, there were communication errors while trying to receive your best phone number. Due to this fact, we were unable to contact your primary phone number. We tried the backup, but that was also unsuccessful. With us unable to reach both points of contact we couldn’t confirm our appointment with you. If you’d like to update your information and reschedule please contact our Customer Support team at (888) 736-6335.

    PriceRatesHonesty & Transparency

    Reviewed Sept. 30, 2024

    They share ownership people with their financing company, which accrues interest DAILY rather than monthly (which is the norm). They bully their customers, including with threats both of their own action and collapse of various household features, to push them into purchasing more. They don't do work anyone else can't do, despite their statements (lies) - and others will do it cheaper with better materials. They charge an arm and a leg for _everything_ - they'll take you for whatever they can get out of you, and they will _squeeze_. This experience was horrible.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to provide feedback. We understand your concerns when it comes to pricing, some of our happiest customers initially felt the same way. In our more than 30 years of experience and over 1 million installations, we believe the best way to offer pricing relief is with a combination of long-term quality and value. Not only are our products some of the best-rated in the industry, but we stand by them with a lifetime, transferrable labor warranty.

    Customer ServiceStaff

    Reviewed Sept. 25, 2024

    I’m highly satisfied with Power home remodeling services, I just remodeled all my windows and front door. They help me with everything I need and they answer all my questions. Great customer service. I highly recommend them.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed Sept. 23, 2024

    I had windows installed in July, 2023. It is now Sept, 2024. I have tile window sills that were in excellent shape and with undamaged grout. After installation, every sill except one was damaged with chunks of grout that broke off and either fell out or were stuck in the opening between tiles. I talked to the installer and got no help. I talked to the “quality assurance” guy that came out. He told me they had never done windows with tile and would make sure it got in their training program.

    I work out of town quite a bit and didn’t have time to call the warranty # to try to get them fixed. My “warranty” is lifetime on the product and installation. So I called them today to get them to repair the grout and of course, they can’t do anything for me because it’s been over a year and they have no proof that it was their fault. This is a 1960s-built house that had perfect grout until a year ago and now every windowsill is damaged. I told 2 of their representatives about it. But I can’t prove that they caused the damage, so I need to get it fixed at my own cost. They will not stand behind their warranty.

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    Power Home Remodeling
    Response from Power Home Remodeling

    John, thank you for taking the time to review your experience with Power. We sincerely apologize for any undue frustration, as this type of experience falls well beneath our service promise.

    To best serve you we'd like to get a better understanding of what occurred during your project.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile & dive into the details of your project.

    Verified purchase
    CoverageBilling

    Reviewed Sept. 22, 2024

    Happy. Just a little more cleanup needed. Found a grease stain on my sofa cover from resting something on it. Found a dirty blind on my table which should have been thrown away, I was requested to write a check only when your company accepts debit and credit cards as an option.

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    Punctuality & SpeedStaff

    Reviewed Sept. 20, 2024

    Power has been a dream to work with! They were super communicative and helped us figure out the best options for us and our home. Everyone we came into contact was friendly, professional, and extremely helpful. The team was punctual and respectful of our property. Highly recommend and will use them for future projects!

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    Verified purchase
    Maintenance

    Reviewed Sept. 20, 2024

    The seal around the inside of the patio door & both bathroom windows are in a color slightly darker than the frames. When it was applied, it was applied out to the surrounding drywall. The master bathroom has a gash in the drywall from one of the saws. The outside of that window also has a large gap. A clear sealant was not applied except a small section. Finally, I don't mind if they need to use the toilet, but ask first and have the courtesy to put the toilet lit back down and not drip so I have to clean it. A tube of the darker sealant was left in the bathroom, the tub was filthy and pieces of the tube ends & scrap were not picked up.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Cindy, we take our customer's concerns regarding the quality of our work seriously. Not only does it mean we fell short of our service promise, but we also understand how frustrating it can be when you aren't happy with your home improvement project.

    To best serve you, we'd like to get a better understanding of what occurred during your project.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile & see your project details.

    Staff

    Reviewed Sept. 19, 2024

    Power did a great job installing my new windows. I love the new windows. The staff was nice and friendly, they were very professional and I learned so much about good quality windows. They were always on time and did a great clean up.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedMaintenanceStaffFollow-Through

    Reviewed Sept. 12, 2024

    We had attic insulation and windows installed. The windows are beautiful. The service was excellent, timely and very clean. We are very pleased with the sales, installation, and follow through to be sure everything was done to our liking. Marti was great at explaining the importance of replacing the windows and showing us the leaking. The installation was done quickly. We decided to have the rest of the house done immediately after Lucas came to do the follow up. I highly recommend Power Home Remodeling.

    Anna **

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    Staff

    Reviewed Sept. 12, 2024

    Had soffit, facia, trim, and gutters redone by Power Home Remodeling. Did a great job, two days to complete. One day for gutters. One day for soffit and trim. Everything looks great and professional. Would recommend!

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    Verified purchase
    TechPunctuality & SpeedTransparency

    Reviewed Sept. 10, 2024

    We had Power Home Remodeling replace all our circa 1997 original builder class windows with their Pella replacement windows, including the doorwall to the deck with blinds within the glass that look great and our dogs can't mess with them. All Low-E glass with a rebate coming from our gas utility and a tax credit this coming tax season. Our newly ordered blue main entry door was so beautiful, but delayed. We decided to change the color of the exterior trim, garage door and shutters from beige with red to white with blue to match the anticipated new entry door. This paint job was handled by a separate contractor while we waiting for the entry door to arrive. Power Home Remodeling provided the blue paint samples to pull this off. During that time we also contracted with Power Home Remodeling to replace our gutters and update the insulation in the attic. We'd go it again. Attaching a set of before and after pictures.

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    CoverageStaff

    Reviewed Sept. 9, 2024

    Definitely a 5 star business. From Krystal ** / remodeling consultant to quality review before and after the job was completed we was well pleased with their professionalism in making sure all of the customer concerns were covered. We would highly recommend this company if you want the job done the right way.

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    Verified purchase
    Follow-Through

    Reviewed Sept. 8, 2024

    Company was easy to deal with, roof replacement went well with no issues, and clean-up was good. Crew arrived on time and completed the job in one day as promised. I recommended POWER to my neighbor, and would be happy to recommend to a friend. I also had gutters replaced and that job also went well.

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    Verified purchase
    Customer ServiceTechStaff

    Reviewed Sept. 7, 2024

    Our overall experience was excellent. Power team and staff was always polite and courteous. All of our concerns and questions regarding the projects were answered/addressed in a timely manner. The one thing I would like to say is that when contracting the work out it always great to have someone that can understand and speak English well in order to better communicate, however contractors were pleasant and respectful.

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    Price

    Reviewed Sept. 4, 2024

    Salesman was very nice. But, he did not listen to what I kept saying. I told him I didn't want an hour of pitching all the reasons to get new windows. But he just went through his presentation, and ignored when I said "just give me the quote, we are not signing up today." I asked him to leave after an hour and 45 min. The product seems nice, and company has pretty good reviews. But if I tell him I have an hour, don't go over an hour. Very Very Very disappointed.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Jay, we recognize that our in-home estimates might last longer than expected. Ultimately, we feel it is exceedingly important that your expectations are properly set, and homeowners are aware of how our remodeling processes differ from competitors. We believe the information conveyed during our in-home estimates is vital to the decision-making process. In our 30+ years of business, on the whole, we have found that customers appreciate our thoroughness.

    Sales & MarketingStaff

    Reviewed Aug. 30, 2024

    Salesperson was very pleasing and polite. He was very patient and was able to answer all my questions. Did not seem to be in a rush and wanted to help me out as much as possible. The gutters look great on my home!

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 29, 2024

    We had a great experience from start to finish! Our sales rep was so friendly and the entire staff was prompt, professional and it was a positive experience. I am excited that we will save money and have great windows.

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    Sales & MarketingStaffRates

    Reviewed Aug. 29, 2024

    My wife and I are happy with the Windows, from start to finish. Our sales rep was very knowledgeable and friendly. The installation crew arrived at the stated time and did an outstanding job with the installation. I gave a rating of 4.9 instead of 5.0 because of some smudges!! I have noticed that our home is quieter and I can tell the windows will help with heating / cooling by the temperature in my garage. Overall happy with the job. Would recommend the company / windows.

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    Punctuality & SpeedStaff

    Reviewed Aug. 29, 2024

    The experience was enjoyable, they worked fast & hard doing an excellent job, the windows and frames were beautiful, functional & very easy to work, everyone was very polite & quietly did their job, cleaning up all debris inside & outside. I would recommend this Company to everyone who needs new windows.

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedMaintenanceStaffCommunication

    Reviewed Aug. 24, 2024

    A few issues with our experience: 1. The salesman gave us inaccurate information during his sales pitch. He told us that our entire window frames would be replaced. This was important because we had three frames showing various degrees of water damage. The installation team did not replace the frames when they initially came to our house. They left the rotting frames and simply painted over the rot. We voiced our dissatisfaction and the team came back and eventually replaced the frames. Which we appreciated, but should have happened in the first place. The salesman also told us that our bay window dimensions would stay the same. We asked about this clearly stating we bought new blinds and want to make sure the blinds would fit the new window. The dimensions changed and we had to order new blinds.

    2. On the day of the 2nd appointment when the installers were supposed to replace the rotting frames, I received no communication to confirm an appointment time. I called at midday to ask for a confirmation time and was told someone would call me back. Around 4-5pm I called again because no one reached out to me and was told the team was done for the day and would try for another day. Would have appreciated a call to let me know. 3. The work the installation team on the second visit (to replace the frames) was a little sloppy. The sealant around the windows should have been done neater in my opinion. Especially considering we expressed our dissatisfaction with the job the first time around. I would have expected the team to take extra care. Overall, the job was fine. We’re satisfied but do not feel comfortable recommending this company based on this project.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Hi Michael, thank you for taking the time to review your experience with POWER. We sincerely apologize for any undue inconvenience, as this type of experience falls well beneath our service promise.

    To best serve you we'd like to get a better understanding of what occurred during your project.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile and dive into the details of your project.

    TechStaff

    Reviewed Aug. 24, 2024

    I'm very satisfied with the project. I would highly recommend Power Home Remodeling group to friends and family. Everyone is very professional and courteous. They installed my Pella windows efficiently and everything turned out great.

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    Sales & MarketingMaintenanceStaff

    Reviewed Aug. 23, 2024

    We started with a conversation regarding the replacement of our missing and broken gutters. After talking with the salesperson, it was obvious we needed to replace our siding (it was in bad shape, as well). From sales, to pre-installation inspection, to on-site installation and quality assurance, the Power Home Remodeling team members have been super to work with. We highly recommend you contact them for your home exterior needs!

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    Customer ServiceCoverageTechSales & MarketingPriceMaintenanceStaff

    Reviewed Aug. 23, 2024

    They basically bait and switch you…. Sell you a very expensive high end service and product… they promote themselves as a 5star company who does everything in house with top installers…Well not one installer wears a Power Shirt, not 1 vehicle says Power (except for the PM) who stopped by and just walked into my home while the CONTRACTORS were in there.. the work they did was ok just ok not 5 Star…And not even 2 weeks of compilation I called with warranty defects and they are telling me 3 months until they get out to fix it.. so my advice is if they come knocking on your door and promise you the world it’s a full blown scam.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Eugene, we sincerely apologize for the undue frustration you’ve experienced throughout your project - this level of service is beneath our expectations. When partnering with Power - you’re choosing a company that will stand by its products & services well after the original installation to ensure your satisfaction.

    So that we can best serve you & better understand what happened during your installation, please contact us at digital@powerhrg.com with your project number or contact phone number.

    Reviewed Aug. 22, 2024

    I used Power for roofing and gutter replacement. I was confident in their work and warranty. I added the gutters post-roof install due to how impressed I was. I wouldn’t hesitate to use them again in the future.

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    CoverageStaff

    Reviewed Aug. 20, 2024

    Power replaced my old windows and I love them! The service from the remodeling consultant to the installers to the quality assurance manager was top notch! Very friendly and professional!. I love my windows and now I'm getting a new roof. They are so knowledgeable with the work that was needed in my home. I'm so pleased with my windows (Pella Windows) and the service I received from this company!

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    Staff

    Reviewed Aug. 12, 2024

    We had a radiant barrier insulation installed in our attic. The company was great to work with. Everyone we talked with was very helpful in explaining their products as well as their processes so we knew what to expect. They were able to successfully answer any questions we had pertaining to the products, the services they offer and the company in general. The radiant barrier also comes with a lifetime warranty that is transferable, which was a major selling point for us. They showed a great awareness of customer satisfaction along with their specialized knowledge of their products. I would recommend them for the radiant barrier as well as any other products that they offer based on this interaction.

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    Verified purchase

    Reviewed Aug. 3, 2024

    When it comes to the doors, the siding and gutters (except for what I will point out below), and the attic insulation, we are very happy with the product and workmanship. The one negative issue, is that the new attic louvers resulted in an estimated reduction in the actual opening for airflow, of about 70%, and the attic fan that I had, has essentially been disabled. We were not notified that this would happen.

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    Customer ServicePriceStaffRates

    Reviewed Aug. 3, 2024

    Our experience with Power has been fantastic! Justin was very professional in his presentation and never made us feel pressured to go with Power. There was a healthy balance of letting us know what prices we were looking at without feeling obligated to go with them. Everything from the pre-install inspections to post-install inspections and follow-ups, everyone was professional, helpful and very easy to work with!

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2024

    All of the company employees were courteous and professional. It was nice to see the amount of quality control that the company had with people stopping by and checking on every stage of the project. The new windows look great. We're almost back to normal and becoming accustomed to the secure feeling they create.

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    PriceStaffRates

    Reviewed Aug. 2, 2024

    Amazing service, great prices, and very professional. We had our windows replaced. The price could not be beat. We were quoted half the price in comparison to Andersen windows. We intend on using them again for future projects. Such as our roof.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2024

    Very happy with our front entryway, picture window (foyer) and dining room windows. Staff was exceptional - always on time, very knowledgeable, polite and cleaned up all materials. We live in a community with HOA and we are very pleased with all work and follow-up.

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    Customer ServiceStaff

    Reviewed July 31, 2024

    Second project with Power! Great customer service and very helpful in regards to helping us find the best project to handle next. We had done some projects with another company prior and didn't have an experience like we do with them- and we will probably stick with them for all future projects we will be doing.

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    Staff

    Reviewed July 31, 2024

    Everyone is super friendly. The free estimate is great and again super friendly. They were not pushy and were very informative. We ended up getting an attic insulation and that is phase one of our project to help with our upper floor temperature issues. Install went great and the installers were efficient and respectful.

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    Staff

    Reviewed July 30, 2024

    I had Power come and install 3 new windows for me. I was very satisfied with how smooth the whole process was, the quality of the product and the professionalism of the employees. I would wholeheartedly recommend them.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed July 30, 2024

    Was very nice at initial cold call. Work was done quickly and at a good price. Follow up warranty activation is where things started to go sour. Matt was incredibly pushy about other work. If I had let him bully me into doing what he was hounding me for I'd be in foreclosure right now. 8 months later the trim is falling off my house. I will never use this company again.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Rich, thank you for taking the time to review your experience with Power. We sincerely apologize for any undue inconvenience, as this type of experience falls well beneath our service promise.

    To best serve you we'd like to get a better understanding of what occurred during your project.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile & dive into the details of your project.

    Staff

    Reviewed July 29, 2024

    We just had Power Home Remodeling install windows for our home. It was an amazing experience. We felt so taken care of! From the person knocking on our door to the final inspection we knew we were in good hands. Our favorite part is the lifetime warranty!

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    Staff

    Reviewed July 29, 2024

    This was a great experience! Everyone was extremely professional, on time, and efficient. A lot of respect for our home and property, and the product is amazing. Would recommend Power Home Remodeling for any home improvement needed.

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    TechStaffRatesHonesty & Transparency

    Reviewed July 26, 2024

    This review is specifically for the employee, HUGO (ALVANA **) who is being rated, "not POWER CUSTOM REMODELING." This 22 years old ** man had the uniform with the logo "POWER" on him literally daily from beginning to the end of a siding and suffix project. This man who wears "Power Custom Remodeling" uniform has a cony, deceptive, manipulative and a snaky heart! A major material "plywood" for the siding project was an important piece that he cut corners leading to a fragile sidling installation. Customers need to beware of HUGO, who wears "Power" uniform to misrepresent workmanship and quality of the company. Individually, he earns from me "ONE" STAR. I was unable to locate him on Google to do a review on him. He uses Power" to secure contracts from potential customers. He is a stain on the company's image!

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    Power Home Remodeling
    Response from Power Home Remodeling

    Ephraim, thank you for taking the time to review your experience with Power. We sincerely apologize for any undue inconvenience, as this type of experience falls well beneath our service promise.

    To best serve you we'd like to get a better understanding of what occurred, please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile & dive into the details.

    Profile pic of the author.
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed July 25, 2024

    I originally went with this company because I was led to believe that (1) there would be no damage to our exterior, (2) they used certified, trained installers for the product and (3) I would get a superior window product. The first indication I had made a bad decision was when the scheduled installation date was pushed out several weeks, which they blamed on the window manufacturer. (Another indicator I was making a bad move was the salesman's statement that the price he was quoting was only good for 72 hours; that should have raised a red flag immediately.) When the product and the installer did arrive only one person spoke English and spent most of his time showing the workers how to remove the old windows. The pictures attached speak volumes as to the quality of the work and their claim there would be no damage.

    After installation I, to my chagrin, signed the work order, in effect accepting the work; I have regretted it every day since. I never heard from or saw a representative after the installer packed up and left until a few weeks ago when their roving team of salesmen descended on our neighborhood again. I showed the young men my windows and, they too agreed the job was not something they would put their name to. They suggested I contact customer support, which I have done once by phone and twice by email. I emailed them 7 days ago and again this morning; haven't heard a word. I will call again in the morning.

    I truly hope they will contact me and make this right, but I won't hold my breath. I’m a little wiser now. My suggestions: Buyer beware! Shop around and if anyone says the price is only good for a short time, stop negotiations immediately. Whatever they tell you, get it in writing. Read the contract and all documents thoroughly before signing anything. Don’t accept lousy work, especially when you’re paying top dollar. If you’re not happy with the work, sign nothing and get someone from the main office on the phone immediately. Swallow your pride and say something!

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    Power Home Remodeling
    Response from Power Home Remodeling

    Steven, we sincerely apologize for the undue frustration you’ve experienced throughout your project - this level of service is beneath our expectations. When partnering with Power - you’re choosing a company that will stand by its products & services well after the original installation to ensure your satisfaction.

    So that we can best serve you please contact us at digital@powerhrg.com with your project number or contact phone number.

    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedOnline & AppMaintenanceStaff

    Reviewed July 17, 2024

    I’m very disappointed in this company and was told that this would happen. The first time everything was professional for the majority of my windows and they look great. They were not able to put in the last 6 windows in our house because the drain holes were put in wrong in the making of the replacement windows and the window crew had shown them to me to verify and them to me and stated that they would have to be reordered. They even took pictures of the original windows and put it on the app.

    This crew was great, clean and put in new wood for the bottom of my window seals. The second time another window installer came in but could not do the work because the same windows were sent and he could not consciously put in those windows because we would have problems. He even called the company and argued with them. Someone from the company told him to put them anyway. The 3rd time no one showed up and I did not receive a call until 5 hours later. The 4th time they sent a crew that does not speak English so I could not communicate with them that the windows were wrong and that the wood seals in the bottom of the windows needed to be replace first. I tried and got "I speak no English".

    The quality of work is not the same as first group and shows. I was warned that you would not replace the mistake windows and would keep sending a different group of installers until one of them puts them in. AND YOU DID JUST THAT! I wished I had read reviews and searched your company before I had POWER HRG put my windows in. I also have never received a handle for the screen door of the patio which I was told would happen.

    This was not what I had signed up for and require it to be as professional installed as was completed the same as the first windows. I feel cheated and let down by your company and taken advantage of! I left a message to customer service by email was never contacted back. All I have received was the that service was completed and now you have to pay. We have a contract through Aqua Finance for $30,000.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Deborah, thank you for taking the time to review your experience with POWER. We sincerely apologize for any undue inconvenience, as this type of experience falls well beneath our service promise.

    To best serve you we'd like to get a better understanding of what occurred during your project.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile and dive into the details of your project.

    Staff

    Reviewed July 15, 2024

    Power Home Remodeling did phenomenal job from start to finish. They made us feel welcome, at home, and like they were here to help us. I have a toddler with me and am partially a stay at home mom, and they made my son feel like he wasn't a burden and a joy to be around. The team installing were friendly, efficient, and clean. They picked up after themselves and left my home spotless. All along the way, every step of the process, Power kept us informed and in the loop. The Pulse App kept us informed and made us feel like no information was missed.

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    Punctuality & SpeedStaff

    Reviewed July 12, 2024

    Awesome job! They were fast, professional and cleaned completely before the finished. Had siding, gutters and downspouts and sliding glass door done with them. My house never looked better! I would highly recommend them!

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    Reviewed July 12, 2024

    I was looking for a window replacement for my home. It was probably 6 months of researching windows and Companies. After reading reviews and company guarantees Power stood out from the other companies. The windows are great. I have hire them to more work on my home I would definitely recommend Power.

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    Sales & MarketingStaff

    Reviewed July 12, 2024

    Power Home Remodeling did a really incredible job from start to finish. Their sales and inspection people were kind and informative, the installers were efficient, and the windows we had installed were very high quality. They have done an incredible job through this process and the windows are doing their job to save energy and keep the heat out during the hot summer days.

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    PriceStaffRates

    Reviewed July 10, 2024

    We just got our windows replaced with them and they are AMAZING! All the workers were great and respected our house as if it was theirs! Great windows with lifetime warranty!! Nice finished look and great price.

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    Verified purchase
    Staff

    Reviewed July 9, 2024

    I did a couple of jobs with Power (gutters and siding) and when there were problems, everyone on the team worked to make it right. This included the project managers, job coordinator, and inspectors. One manager even went to Home Depot himself to get what he needed. Power really does strive to make customers happy.

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    Customer ServiceCoveragePunctuality & SpeedMaintenance

    Reviewed July 8, 2024

    I don't know where to start about this company. I started complaining in September 2023 about bad seals on all the windows and water coming into the house when it rains. Soon after that, I notice moisture between four of the windows with limits viewing. They told me will take a year to replace the defective windows. They try several times to reseal the windows, but each time it look like kids did the work. It look sloppy and they did it with different color caulking. Each time I call to complain, they said they send someone out to investigate. So far I have several no shows and several no calls. So now it's July 2024, I'm still waiting on them to recapping all windows and fixing the water leaking into the house and replacing all defective windows.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Shawn, we take our customer's concerns regarding the quality of our work extremely seriously. Not only does it mean we fell short of our service promise, but we also understand how frustrating it can be when you aren't happy with your home improvement project.

    After looking into the details of your project, we can see that your service appointment has already been scheduled - we are confident that during this appointment we will be able to resolve your outstanding concerns.

    Sales & MarketingStaff

    Reviewed June 28, 2024

    Power Home Remodeling has just completed a rather large project for our home. We had our vinyl siding replaced, new gutters installed, new soffits and facia installed and a new sliding glass door. From the very first contact with the salesperson and throughout the entire installation, everyone was very professional. Their work was nothing less than outstanding. Every crew which arrived were so friendly and skilled. My wife, Sherry, and I give Power Home Remodeling the highest recommendation available and thank them for a job very well done. We doubt you can find a better company for any of your needs.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 27, 2024

    First thing I want to say is that I have never dealt with a company as professional and dedicated to customer service as I have with POWER. Every person from the one that knocked on the door to the last inspector represented your/their company more politely and professional than any other company I’ve hired in the past. I wish I knew of your Power Company 18-years ago before I had Andersen replace 8-windows. I love your windows with the ease of opening and closing. My Andersen windows are very hard to open and close. I almost want those Andersen windows replaced with Power's. The new gutters and trim look spectacular. Richard. Thank you.

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    Customer ServiceSales & MarketingMaintenanceStaff

    Reviewed June 26, 2024

    Every visit that we've had from Power representatives, from sales to install, has been extraordinary. The amount of customer service, relevant information, and work quality have been above and beyond what I've come to expect from any company. Tony as our first POC did an outstanding job making sure we understood the details of the products and procedures offered as well as relevant history and partnerships of the company. Cody explained in detail the process of install and made sure all measurements were accurate and that we knew what we'd signed up for before finalizing the install date.

    Both teams on our initial project were not nearly as intrusive as we'd expected. They did an outstanding job of ensuring our furniture and flooring were well protected during the install and cleaned up everything after the work was complete. Power works hard for their customer, even going so far as to help ensure our ability to afford the repairs we need. We will bee going with them for many future repairs and remodels.

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    Staff

    Reviewed June 21, 2024

    Power has been a wonderful company to work with throughout the entire process. Each individual who spoke to me was very professional. I would recommend using this company for any exterior needs to your home or radiant barriers placed into your attic.

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    Staff

    Reviewed June 17, 2024

    Just had my windows installed by Power Home Remodeling. The company was amazing from start to finish. Every person I interacted with was on time and professional. The product quality was excellent and the installation crew did an amazing job. There was a slight issue with one of the windows coming from the manufacturer and Power took care of it immediately. The new piece was ordered and I had a new date for getting the replacement installed before their quality manager left. Great company! Would absolutely recommend!

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    Staff

    Reviewed June 15, 2024

    Power did a great job installing windows in house. They all showed up in time, were polite and professional, and cleaned up all the messes. All staff from beginning to end were terrific and I would use them again.

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    Staff

    Reviewed June 12, 2024

    Used Power Home Remodeling to get new windows installed. Throughout the entire process I was kept in the know of what steps were happening to meet installation date. Every interaction with an employee was very professional and comfortable, no pressure, no judgement.

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    Customer ServicePriceRates

    Reviewed June 11, 2024

    We are extremely dissatisfied with the service provided by Power Remodeling. Their communication has been poor, and they should not promise products they can't deliver. Our issues began with the color of the door, which was only somewhat resolved. Then, the door lock was not what we were promised. We could have found a better price elsewhere but chose to pay extra, expecting superior service, which we never received. We had planned to have other projects done on other properties, but after this experience, we have changed our minds. I called and spoke with them, but they absolved themselves of responsibility once the door was installed. I noted on the final signature that the wrong lock had to be installed since the door was already in place, and it was 8 PM. We couldn't leave the door without a lock. The installation team told me to write a note and call the 1-800 number, but this has not resolved the issue.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Hi Magnely, thank you for taking the time to write this review. We apologize for any undue frustration you’ve experienced during your project.

    In reviewing your profile, we can see that we have been in touch with you in regards to your concerns & we discussed them with you. It looks as though our Installation Manager discussed with you that the handle-set was the set that was ordered during the estimate.

    If you would like to discuss this further, please call us at 888-736-6335, option 2.

    Staff

    Reviewed June 10, 2024

    Second time using Power Home Remodeling. They are professional, courteous, and did a great job. The installers arrive on time and did a thorough clean up when finished. We would highly recommend Power for any window project.

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    Punctuality & Speed

    Reviewed June 7, 2024

    It is not often that I deal with solicitors, but in the case of Power it turned out to be a positive move. From the day of the estimate until a few days later, the job was done to perfection. My comments regarding can only be viewed as positive and I certainly recommend them for consideration to any homeowner looking for quality work.

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    Verified purchase
    Coverage

    Reviewed June 5, 2024

    The windows are nice, but in the masters rooms I didn’t like the windows, too small. My AC didn’t fit. I bought a small AC. Didn’t fits. I have to take out one of the windows to install the AC and I have a big space in the top that I cover with plastic. I’m very disappointed. Make sure that he installs the windows that you want not the one that the company wants to sell you.

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    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed June 4, 2024

    I had an appointment on 6/3/24 at 10am with Power Home Remodeling. Two of their salesmen came to my house. They were in their mid 30s. We went to the backyard to meet not in the house for 2 hours. Their prices are way too expensive. I told them I will have someone else do the work. The problem that I encountered is when they asked to use my bathroom two separate times, one of them not sure which one, pissed all over the toilet, toilet seat, and floor, then shut the toilet lid. My wife came home. She was not there for this app. and noticed this disgusting mess in the bathroom. This was done in spite not by any mistake. They knew they were not getting the sale, is this their way of getting back for not making the sale? Does anybody want to do business with this company when their sales people that act like this?

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    Power Home Remodeling
    Response from Power Home Remodeling

    We are very grateful you took a moment to share your experience. We are so sorry for the behavior of our representative feeling as you do and this is completely unacceptable. We believe in treating all people we encounter with the respect they deserve, & sincerely apologize that courtesy wasn’t extended to you during our meeting. We will investigate this internally. If you would like to discuss this matter in more detail, please email us at give us a call at 888-736-6335, option 2.

    Contract & TermsTechSales & MarketingPricePunctuality & SpeedRates

    Reviewed June 4, 2024

    We signed up for an estimate for siding on our 100 year old neglected home that we are slowly bringing back to full restoration. After a new roof, solar panels and new windows we were ready to do the siding. A salesman came out from Power and gave his presentation. He explained everything carefully and made sure we understood the product and the process. We were a little taken aback by the price but ended up signing the contract that evening to get the best price. It would go up substantially if we waited even one day. So we were looking forward to getting the siding done at a price that seemed too high to begin with but my daughter was sold. We arranged for our own financing due to the interest rates.

    A couple of days later another guy showed up to take a look at the house and go over the estimate. The end result being that the initial contract we signed was estimated "incorrectly" and the work would cost us an additional $6,000.00 more than we were led to believe. I am 74 and my daughter who owns the house with me is 48 and a disabled single mom. We did our best to find a middle ground with the gentleman, but he sent us a letter telling us the contract had been cancelled. I'm disappointed and angry because it felt like a bait and switch from the beginning. What a waste of time and emotion. I'm angry and disappointed.

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    Power Home Remodeling
    Response from Power Home Remodeling
    Thank you for taking a moment to share feedback. We're truly sorry to hear about your experience. Please know that this doesn’t align with our company values. Your pricing concern is important to us & we’re sorry you feel you were taken advantage of. We have a “blind” pricing policy at Power, meaning our quotes are never based on age, gender, home value, income, race, or other variables.

    To look into this more, please email us at digital@powerhrg.com with your contact phone number or address.

    Verified purchase
    Customer ServiceTransparency

    Reviewed June 3, 2024

    From start to finish the project went smooth. They call with updates and the on site crews are really good and easy to talk to if necessary. If something is wrong afterwards they will send someone back out with no issues. I would recommend Power to my friends and family for windows, etc.

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    Staff

    Reviewed May 29, 2024

    What an incredible experience to have had with the whole crew at Power Home Remodeling. We had new windows installed and things could not have gone more smoothly. From the moment we had that knock on our door to the time the quality control person came, they were the most professional folks we had the pleasure to work with. Excellent!

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    Staff

    Reviewed May 29, 2024

    This was an outstanding experience having our windows replaced. From start to finish the process was handled professionally and courteously. The crew completed our demo and install in a single day. All debris was collected and removed before they left. The final step with the quality manager was thorough, informative, and comprehensive. I would absolutely recommend Power Home Remodeling to my friends.

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    Sales & MarketingPunctuality & Speed

    Reviewed May 29, 2024

    This company did a phenomenal job from start to finish! Everyone that came was on time and polite. We never felt pressured to make a purchase. They would explain everything that was happening and the process that was about to take place for the new windows. We noticed the improvement of the windows that night. We are very pleased and can’t wait to continue with other home projects using Power Home!

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    PricePunctuality & SpeedMaintenanceHonesty & Transparency

    Reviewed May 28, 2024

    Do not do business with this company, they do not stand by their warranties and the windows they use are trash. I have been waiting for over a year and half for several replacement windows. They have lied several times about the wait time for my windows and after I made a complaint with the Better Business Bureau blew me off. I spent premium money for a roof, windows and gutters from them with the assurance that they would replace any defective or damaged item at no cost through their warranty in a reasonable time. I'm sorry but a year and a half is not a reasonable time. They haven't offered up any compensation and have zero concerns about the lost of money due to my utilities as well. This is a horrible way to treat a repeat customer and I will make it my goal to inform all of my clients of your business practices. Oh, I only choose one star because it made me, they don't deserve any.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Hi Antonio. Thank you for taking the time to write about your experience. We sincerely apologize for any undue frustrations this may have caused you. This is certainly not the type of feeling that we intend to leave our customers with.

    Please email digital@powerhrg.com with your contact phone number and home address so that we may identify your profile in our system and attempt to resolve your concerns. This will allow us to gain additional information about your project and best serve you.

    CoverageTechStaffBillingRates

    Reviewed May 23, 2024

    I went to a home repair show to inquire about home projects. Kyle at the showing grabbed my attention about the quality of the windows. Brian came out, spent 2.5 hours with us talking about the how Power Home Remodeling windows stand out against other name brand windows. He took measurements of the windows and offered different options and a payment plan with a reasonable interest rate. Bryan was friendly, easy to talk to, and made sure we comfortable with our choice.

    Tada and Linas installed the windows, they laid out plastic on the floor, and protected the indoor and outdoor furniture. They made it look easy to take out the old 1950’S windows we had and install new ones. They put foam around the new windows and covered the wood with capping to protect the wood. Lucas from Quality Assurance Manager came out to make sure we were happy with the install of the windows. I did not realize what a difference my new windows would make to the appearance of my house, and plan to have Powe Home Remodel complete more projects for my home.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 20, 2024

    We replaced all of the windows in our house with Power Home. Initially their service was great and the windows are very good quality. We had one small warranty issue, and they took care of it right away. Now one year later we had a garage fire that damaged two windows. We ordered replacements, and it took several calls to get a quote and it took about 4 months to get windows, that were delivered without screens, that were requested and were included on the quote. We are now 6 months and counting and no screens which we paid for months ago. Repeated calls to service and all I got was, "We are waiting on the manufacturer. We will let you know when we receive them." We are very disappointed with the service support and lack of follow up. We expected better.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Hi John, we apologize for the undue frustration. As you’re aware, our manufacturing partners are working through difficult circumstances brought on by the pandemic & current economic situation, resulting in longer-than-expected delivery timelines.

    We are working aggressively with them to diminish these timelines, but we still have work to do.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile & best serve you.

    Staff

    Reviewed May 17, 2024

    Just has gutters and trim replaced by Power Home Remodeling. Very happy with the professional attention. Looking forward to getting siding done. I definitely use Power for all my future projects. I recommend them highly.

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    Customer Service

    Reviewed May 17, 2024

    I cannot express enough the ease of the process, the crews that came to my house to install gutter system, three new windows, and fascia underneath my roofline. From the very first contact through the communication with all the people from the offices, the crews themselves, the quality of the work and product, besides taking my input into consideration, I can highly recommend this company for all remodeling needs.

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    Customer ServiceSales & MarketingTransparency

    Reviewed May 17, 2024

    After purchasing my home in 2023, I knew it needed updates and work. There was multiple additions over the 80-year life of this property, with the workmanship being somewhat questionable. For example; gutters were completely absent from the last addition done to the home before sale. Power offered an estimate, and we replaced all the original home gutters with upgraded, modern gutters; plus adding them to the addition where none existed.

    Thereby protecting the home and yard where water would run off the roof in sheets, straight into the ground. Because of the good experience with that, I returned to them to replace some ancient windows. That experience also went well, with a lot of attention put into making the process as painless as possible for major fixture replacements. If anything else starts falling off the home in the near future, I know who I’ll be calling first.

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    CoverageTechPricePunctuality & Speed

    Reviewed May 16, 2024

    Power Home has been great from quote to install. The guys I had install my windows were super fast and amazingly detailed. My house is over 100 years old and many of the windows were deteriorating. They repaired the frames, insulated everything, and did a very detailed trim job to seal everything in. The best Chicago Land window remodel you can get!

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    Refunds & PayoutsStaff

    Reviewed May 16, 2024

    You get what you pay for! Always answer in a timely manner. Matt is an awesome consultant, always answering all the questions we have. We truly appreciate all his help. Got windows, doors and attic and truly amazing work.

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    Customer ServiceStaff

    Reviewed May 15, 2024

    We had an outstanding experience with Power Home Remodeling, who initially visited our home and got us excited about the possibilities for our window, door and gutter remodeling. From our first interaction with Bri, we were impressed by her knowledge, presentation, enthusiasm, and professionalism. Bri's approach was both informative and inspiring. She took the time to thoroughly explain the benefits of upgrading our windows and gutters, highlighting key features that would enhance our home's energy efficiency and curb appeal. Her genuine passion for the work was infectious, and she made us feel confident in our decision to proceed with Power Home Remodeling.

    Throughout the project, the Power team remained a reliable point of contact, keeping us informed and involved every step of the way. Their attention to detail and commitment to customer satisfaction were exemplary. They ensured that the entire process—from planning to installation—was seamless and stress-free. Thanks to Bri and the exceptional team at Power Home Remodeling, our home now boasts beautiful new windows, doors and gutters that not only enhance its appearance but also contribute to long-term energy savings. We couldn't be happier with the results!

    If you're considering home remodeling services, we highly recommend reaching out to Bri and the team at Power Home Remodeling. Their expertise, professionalism, and dedication to customer service make them a standout choice for any renovation project. Thank you, Bri, and Power for your outstanding work and for making our remodeling experience so positive and rewarding!

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    Staff

    Reviewed May 15, 2024

    We love how our home turned out! New siding, new roof, new windows, gutters, and a new patio slider! The salesman Syndi was extremely helpful, pointing out the differences in materials from their competitors. She helped me choose the color siding that would look best on my little ranch. Ted, the supervisor, helped us decide to use scallop accent siding on the porch peak which looks fantastic! The workers cleaned up after themselves, were very respectful, and worked super hard. When Chris, the inspector sent to evaluate the work done, ended up selling us new windows and a new sliding door. All involved listened to my concerns, understood them, and worked to rectify them. We will definitely refer our friends and neighbors to Power Home Remodeling!

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    Staff

    Reviewed May 15, 2024

    We had insulation blown into our attic and a silver energy sphere put in. The install went very well. They were friendly, did a good job, and the install was done in an hour and a half. I highly recommend.

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    Customer ServicePunctuality & Speed

    Reviewed May 13, 2024

    I agreed to get an estimate, thinking I would wait a bit but the heat lamp demonstration of how much the new windows would block in/out depending on the seasons was very impressive and I was able to schedule the 5 windows that were most important to me first. Three of which had visibly rotten wood around them and then the 2 in my bedroom that I just wanted to able to open without blocks holding it up. The only negative I had was the number of times I was called. The guys that were out at my house were great.

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    CoverageTechPricePunctuality & SpeedMaintenanceStaff

    Reviewed May 13, 2024

    My experience so far has been absolutely terrible with Power Home Remodeling. They completed the job very fast, left my property a mess, left the dumpster in the driveway, did not clean up any of the nails. Within a several months after they finish the job the siding was falling off the house and bubbling up. It took them 6 months before they came out and fixed it. It is falling off again and bubbling up again. They came out again to make the repairs for the siding that was falling off but now they will no longer replace the siding that is bubbling. They say that it's a cause of nature. I must either go through my homeowners insurance or buy the materials and they will replace it.

    They wanted my neighbors to play something on their Windows to reflect the sunlight but they were unwilling to do that which I understand. My concern is they charge a whole lot of money. They talk you to death and convince you that you're getting a great deal lifetime warranty. Excellent service but you get none of that. Their only concern about getting the money and completing the job and they're gone from each stage of the project once they're done. They give you their personal numbers to the office and say you can reach them. You cannot reach none of them. You go to the next Department.

    In the end I'm stuck with a home that looks terrible and the only way that she was going to get resolved is if I probably seek legal action which will be my final result with this. I've pretty much given up. Please do your research and look at the reviews on Yelp and other review sites. These large companies take all these small companies to work for them. They do a fast job but then they're gone on to the next job. Unbelievable.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to write this review. We apologize for any undue frustration you’ve experienced during your project and will try our best to work with you to resolve all of your concerns.

    After looking into the details of your project, we can see that we have been in constant communication with you in regards to these concerns and will do our best to fix them.

    If you have any additional questions please give our Service Department a call at (888) 736-6335, option 2.

    Profile pic of the author.
    Customer ServicePunctuality & SpeedMaintenance

    Reviewed May 10, 2024

    They were fast to install the windows and the doors. The siding and shutters were another thing. The siding was put up fast when they finally started doing it. Then the shutters were the wrong color, then the wrong size, then they put them up and had to come out a few times to fix them. You make appointments to fix the wrong things and they never show up or even call you to let you know that they are not going to be coming out. When you call about as to why they never came. Your appointment somehow got cancelled, and that has happened more than once. Not to mention when you call for a service appointment, they make the appointment 2 months out.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Mickey, we sincerely apologize for the undue frustration you’ve experienced throughout your project, as this level of service is beneath our expectations. When partnering with Power - you’re choosing a company that will stand by its products & services well after the original installation to ensure your satisfaction.

    So that we can best serve you, please contact us at digital@powerhrg.com with your project number or contact phone number.

    Staff

    Reviewed May 7, 2024

    We had all of our windows done with Power Home Remodeling and had an excellent experience from start to finish. They are very professional, timely and responsive. We would use them again, in the future.

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    Punctuality & SpeedStaff

    Reviewed May 4, 2024

    Our salesmen were very personable and helpful. They were very eager to make our project accessible and work with our budget. The install was very quick and clean. The finished product looks and functions great! We will definitely use them again for future projects.

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    Verified purchase

    Reviewed May 2, 2024

    This was my second experience with Power Home Remodeling. I had 7 more windows installed and the experience was just as wonderful as with the first 7. They arrived on time, installed the windows in the time frame they stated and left all the area neat and clean, Inside and outside. They were very nice and polite.

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    Verified purchase
    TechSales & MarketingRefunds & Payouts

    Reviewed May 1, 2024

    Heavy on the sales pitch; mixed reviews re-installations. Sub-contractors are mostly non-English speaking except for foremen. We specifically asked about the use of contractors and were led to believe workers are skilled and trained to meet Power standards. Workers had to return to correct roofing and gutters installs. Siding install damaged interior wall; remains to be seen if company will reimburse for repairs.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Diane, we take our customer's concerns regarding the quality of our work seriously. Not only does it mean we fell short of our service promise, but we also understand how frustrating it can be when you aren't happy with your home improvement project.

    To best serve you, we'd like to get a better understanding of what occurred during your project.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile & see your project details.

    Verified purchase
    Customer ServicePriceRatesResolution

    Reviewed May 1, 2024

    Until the day of installation and paying full money for windows… It was all good.. Some windows' nets were not the right size and venue after calling multiple times and addressing the issue… Customer service kept on transferring calls to various associate with resolution. Not happy and didn’t expect this for the price I paid.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Anuja, we sincerely apologize for the undue frustration you’ve experienced throughout your project - this level of service is beneath our expectations. When partnering with Power - you’re choosing a company that will stand by its products & services well after the original installation to ensure your satisfaction.

    So that we can best serve you please contact us at digital@powerhrg.com with your project number or contact phone number.

    Verified purchase
    Staff

    Reviewed May 1, 2024

    The Power team did a fantastic job replacing all 19 of my windows. The windows look great and are easy to open! They were able to accomplish the job in 1 day! Their workers were courteous and respectful. They left my home and yard the way they found it, free of trash and debris.

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    Staff

    Reviewed May 1, 2024

    Just had some windows installed by Power Home Remodeling and I'm really impressed with the professionalism of the entire team and craftsmanship of the product! They went above and beyond to make sure that I was 100% completely satisfied with their work! They also did a great job with making sure not leave a mess behind all in all they did a great job cleaning up!

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    Verified purchase
    Maintenance

    Reviewed May 1, 2024

    Long story short, we had to submit a complaint to the Maryland Home Improvement Commission in order to get the project manager to take action and fix deflective work. After initial trim & gutter installation, there were completely uncovered sections of timber framing in addition to several other quality control and safety issues (nails everywhere). The project manager claims these were "service issues" and that we needed to sign the completion forms before he could initiate a "repair". It was not a "service issue" that required "repair". It was defective installation. That said, their door installation crew did a beautiful job on an exterior basement door as a separate part of the project.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Hi Christopher, we are happy to hear that you are please with your door installation. We apologize for any inconvenience you are experiencing with your gutters and trim.

    To best serve you, we'd like to get a better understanding of what occurred during your project.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile & dive into the details of your project.

    Customer ServiceStaff

    Reviewed April 30, 2024

    Fabulous company, great customer service, great products, and super employees. A super easy experience all the way around! I would very highly recommend this company to anyone looking for new window, doors, etc. You won’t be sorry.

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    Staff

    Reviewed April 30, 2024

    Great job, very happy with the windows. Thank you Power. The crew was very careful with the home and very respectful. They were on time and professional from start to finish. I look forward to our next project with Power.

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    Reviewed April 30, 2024

    Both projects with Power have gone well, although the first project that we had had a few issues power resolved them to a satisfactory measure. We are having siding and trim installed on our home today and so far the project has been run very smoothly. The crew is operating in a clean safe and organized manner. There is a foreman on site and quality assurance inspector to even make sure that this process is going well for us. So far so good with the project. We're satisfied and Would recommend power to our friends and family members. We are very satisfied!

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    Punctuality & SpeedStaff

    Reviewed April 30, 2024

    I have an amazing experience with Power Home Remodeling. Everything has been explained really well from the moment Bryan came in to inspect the roof all the way to when the install started. The workers have been extremely polite and even helped me out of my home today and to my car because I have problems walking. I would highly recommend this company for anybody looking to get their roof replaced. The best thing about Power has been how punctual everybody has been in the entire process.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 29, 2024

    Door to door salesperson who initiated this journey for new windows was very friendly and knowledgeable. Made an appointment with the modeling consultant. Again very friendly, attentive and knowledgeable. Would definitely recommend Power for new window Installation.

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    Reviewed April 29, 2024

    The installation is still going on, however, from what has been done, everything has been great so far. The completed work looks superb. Kareem has been great, and John was also good when he first came to talk to us. Keep up the good work.

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    Customer ServiceTechRefunds & PayoutsStaff

    Reviewed April 29, 2024

    Had new windows installed on Thursday April 25th. After ripping out the old windows and installing 1 window they told me there were NO screens. I told them that's an issue. Nobody spoke hardly any English but finally they told me it would be that day or the next. They finished the job and wanted to get paid. I said, "What about the screens?" They said the guy that did the final inspection (from Power) would bring them on Sunday. Well like a fool I believed them and went ahead and paid for an INCOMPLETE job.

    Sunday the inspector showed up and knew nothing about the screens. Just got a phone call from them and they said the earliest they can bring screens is a week from Tuesday. Unacceptable!!!! I paid for a complete job. I expect a complete job.. DON'T PAY THEM UNTIL THE JOB IS DONE. Very unprofessional. To add insult to injury they broke the fountain in the front yard and didn't say a word. When they were notified of this they didn't offer any compensation!

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    Power Home Remodeling
    Response from Power Home Remodeling

    Kevin, we take our customer's concerns regarding the quality of our work seriously. Not only does it mean we fell short of our service promise, but we also understand how frustrating it can be when you aren't happy with your home improvement project.

    To best serve you, we'd like to get a better understanding of what occurred during your project.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile & see your project details.

    Punctuality & SpeedStaff

    Reviewed April 26, 2024

    Very quick and extremely professional throughout the entire installation process. Also, they were good about communicating with us before and during the install. Very pleased with Power Home Remodeling.

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    Punctuality & SpeedStaff

    Reviewed April 26, 2024

    We are very pleased with the work! They came right on time, gave an estimate, stuck with it, and completed the job fairly quickly. Very well professional to do the job.. efficient and skilled.. We would recommend them to friends and family..

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    Punctuality & SpeedStaff

    Reviewed April 24, 2024

    I had an excellent experience from start to finish. I was already looking at replacing windows and I got a knock on the door and scheduled a time to measure everything. They sent their preinstall person over and he adjusted measurements. Install day was great and the adjustments made during pre install worked perfectly for my existing air conditioner. Everyone was very polite and professional.

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    Customer ServicePunctuality & Speed

    Reviewed April 24, 2024

    Service was very prompt. The customer service was great and they were attentive to solving any issues that came up. The windows were quality windows. Workers were neat when working. Keep area very clean.

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    Punctuality & SpeedStaff

    Reviewed April 22, 2024

    I met a Power representative at a car show and was impressed so we made an appointment. The turn over time was great and, all workers were awesome. We are having Power come back for more work in May. It's a GREAT company.

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    Staff

    Reviewed April 22, 2024

    I had a great experience with Power Home Remodeling installing my windows. Every person that I interacted with was phenomenal - informative, courteous and patient. Install day they were right on time, finished the job in 2 and a half hours (I had 4 windows) and left barely any evidence they were here. Windows look amazing, couldn't ask for anything more. And the warranties... You can't beat them! Highly recommend.

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    CoverageMaintenance

    Reviewed April 22, 2024

    All the windows have been defective. The moisture between the windows limits viewing and are unsightly. It takes up to 18 months to replace the unsightly, defective windows. Some windows have been replaced twice.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Elizabeth, we sincerely apologize for the undue frustration you’ve experienced throughout your project, as this level of service is beneath our expectations. When partnering with Power - you’re choosing a company that will stand by its products & services well after the original installation to ensure your satisfaction.

    So that we can best serve you, please contact us at digital@powerhrg.com with your project number or contact phone number.

    Sales & MarketingStaff

    Reviewed April 20, 2024

    We originally hired Power to do our gutters but we had such a great experience that we hired Power shortly after to do our roof. Our sales representative, Charlie, took the time to answer all of questions and made us comfortable proceeding forward. Everyone we know was so impressed how the house looked after Power completed the job (it almost looked like a new home). We worked with Ryan for our roof and he was very knowledgeable and great to work with on the project. We trust the quality of Power's work.

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    Sales & MarketingStaff

    Reviewed April 20, 2024

    I used Power Home Remodeling to do my roof/trim/gutters and attic insulation back in 2020 and I just got 5 windows installed. The sales rep that came by - did a great job explaining everything from start to finish how this would work. I am very satisfied with all of the work Power has done to my house- I would highly recommend Power to any friends or family that needs home improvements. Thank you!

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    Customer ServiceTechStaffTransparencyCommunication

    Reviewed April 20, 2024

    I was looking to upgrade my windows. My house is 11 years old and I could feel the cold air coming through the windows. I also live close to a tollway. So, traffic sound was becoming an issue. Power HRG came to my home to give a free estimate. The product demonstration was amazing. Very professional and informative. Contracts were signed and windows were ordered. When the installation day arrived, the installers were very kind, professional, and respectful. They were very knowledgeable about the installation and did a wonderful job. The windows are beautiful and has improved the reduction of noise tremendously.

    The whole experience was amazing. From the initial call to the final inspection, Power has been the best experience ever. They kept me updated through the whole process. I highly recommend this company for home improvements. Thank you Power HRG. Janise R.

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    Sales & MarketingStaff

    Reviewed April 20, 2024

    We were very happy with our window and door install. They were very professional and did good quality work. Very responsive to any questions, etc. I would recommend to others. Brandon J. our sales representative was personable and professional.

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    Staff

    Reviewed April 20, 2024

    Very professional, down to earth and pleasant to deal with. Explained everything perfectly and made everything easy to understand and if I need work done to my home I’ll be sticking with Power. Quality company.

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    PricePunctuality & SpeedMaintenanceStaff

    Reviewed April 19, 2024

    We had 20 windows and a new front door installed. Power made it fast and easy. Manny was forthright and upfront about the cost, sold us a great product, and was courteous and friendly. All of installers work for Power, they do not subcontract! On the day of install, the crew arrived on time. They were knowledgeable, answered my questions, and addressed my concerns quickly. Yes, their product is a little more expensive, but the quality and experience more than make up for it. We have a lifetime of windows that are low maintenance and backed by a great company. We will recommend them to everyone and would them again.

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    Contract & TermsStaff

    Reviewed April 19, 2024

    The process was easy and efficient. I liked having a project manager come out and make sure all is going well and if we had questions. He also reviewed how to operate the windows. He also just reviewed everything to make sure we were in agreement and pleased. The installation crew was also very knowledgeable and efficient. I love that they also clean up, so nice.

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    Customer ServiceStaffFollow-Through

    Reviewed April 19, 2024

    We were very satisfied with the project with Power Home Remodeling. Our windows are beautiful and we have noticed a difference in our heating and cooling. The tinting helps fight sun fading of the furniture. The employees are knowledgeable, professional, and friendly. The job was completed as promised and everything was cleaned up. A quality assurance inspector followed up with an inspection and made sure all of our questions were answered. We would highly recommend Power Home Remodeling.

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    Staff

    Reviewed April 18, 2024

    What an outstanding service by Power Home Remodeling!!! Very courteous, professional, and efficient. They exceeded our expectations in every aspect. Now our new roof not only looks great but also provides peace of mind knowing it was installed by experts. Highly recommend!

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    Staff

    Reviewed April 18, 2024

    Our project was handled professionally from the first visit to the last. Every step has been incredibly smooth, and the work is amazing. The windows are beautiful, as is our new front door. I would recommend Power to ANYONE who needs windows or doors in their home.

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    Sales & MarketingStaffRates

    Reviewed April 17, 2024

    Window perfect. Our experience with purchasing new house windows through Power has been first rate. From the initial contact with the sales people to the installation crew every aspect has been carried out in a professional manner. Everyone has been open to answering questions and giving full and practical answers for any issues we had. My wife and I have both been pleased. We would highly recommend Power for any home improvements they offer.

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    Staff

    Reviewed April 17, 2024

    Had a great experience all the way at around. Each team was courteous and professional. Everyone was on time and concerned about all aspects and of the work, from asking if it was ok to wear shoes to a great concern for my pets if the door was open. Every step of was well explained and I was given pictures of before and after work as well as access to all documents. Highly recommend!

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    Punctuality & SpeedStaff

    Reviewed April 17, 2024

    I am a previous customer of Power, this is my third project with them. They did my roof this time and like all other work, I'm completely impressed. The team at Power works professionally, and uses the highest quality products. I was sold on the warranty and the ventilation system. The process went so fast they completely changed the roof in 1 day, cleaning up all the nails and debris. I will continue to use and promote Power to neighbors and friends. Thank Power for a other job well done

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    PriceStaffValue

    Reviewed April 16, 2024

    We recently had new windows and gutters installed by Power Home Remodeling and I'm thrilled to share our experience. From start to finish, the process was seamless and professionally handled. The team was knowledgeable, courteous, and paid great attention to detail, ensuring everything was perfectly aligned with our expectations.

    The installation was smooth and efficient, causing minimal disruption to our daily routine. The quality of the materials used is top-notch, and the cost was very reasonable, offering great value for the investment we made in our home. We are delighted with the outcome and strongly recommend Power Home Remodeling to anyone looking to enhance their home. Their commitment to customer satisfaction and quality workmanship is evident in every aspect of their service.

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    Reviewed April 15, 2024

    We had a great experience with the Power company. The work was completed on time and the house looks great. The energy efficiency of the house has improved greatly. We were informed of the project time frame each step of the way.

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    Sales & MarketingStaff

    Reviewed April 15, 2024

    I used Power Home Remodeling to replace 9 windows in my house. I had a guy name Tom come and give me an estimate and he did a great job explaining everything very thoroughly. Overall process and installation was easy and informative. Salespeople were very friendly and make the process much easier.

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    Staff

    Reviewed April 15, 2024

    My husband and I are very happy with Power and the Pella windows down out was knowledgeable, professional and genuine. We felt like we had complete information and understanding of the entire process and that has all been true of the men that install the windows. Were polite, professional and just kind people. They worked very hard to our complete satisfaction and Oral who are inspected the job after it was completed is again a great representative for your company. We would definitely give more in our work to power in the

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    Staff

    Reviewed April 13, 2024

    Elvis, was outstanding from start to finish. He walked us through the entire process and got us the best deal on great windows. We are a very happy with Power. He was professional and made us feel comfortable making the investment. Andre

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    Staff

    Reviewed April 13, 2024

    We got a door replacement from Power Home. From start to finish we met very professional people and team. Kept us informed every step from order to install. Will not hesitate to use again - will recommend to all

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    PriceStaffRates

    Reviewed April 13, 2024

    We had a great experience with Power. Price was reasonable for the quality product. Brad was amazing walking us through the purchase. The windows look great and function so smoothly! We'll be back for future projects.

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    Customer ServicePriceStaffRates

    Reviewed April 13, 2024

    I’ve worked with Power twice on two home projects, my upstairs and downstairs windows, and back sliding door. The projects were two years apart and the experience was great both times. I’ll be using them again to finish the last of my windows in the garage. From start to finish, every Power representatives were professional, on time, and gave great customer service to ensure we got the best pricing and windows for our house. I highly recommend them for anyone looking to get windows or patio doors replaced. You won’t be disappointed.

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    PriceRates

    Reviewed April 12, 2024

    We love the quality of our new windows. The price was much lower than we expected. I would recommend getting a free estimate if you need new windows. Install only took one day. The salesman was not pushy either.

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    Sales & MarketingStaff

    Reviewed April 11, 2024

    My Husband and I purchased windows from Power. The quality of windows were great. the sales representative was very professional and men who installed the windows were very professional. Thank you very much....

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    Punctuality & SpeedStaff

    Reviewed April 11, 2024

    Showed up early and went to work with no issues. Watched install to understand how it was done. Seemed very complete. World of difference to old door. Solid well balanced door. Looks unique in the neighborhood. I love it.

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    Verified purchase
    Price

    Reviewed April 11, 2024

    Your salesman showed me two numbers, the cost of the work which was 18k and then the POTENTIAL that I was allowed to be financed for. He explicitly said "don't worry, 35k won't be what you're paying, just what you can be approved for." Up to this point I was giving y'all praise to friends, family and work collogues. Well, after finally getting my statement that definitely won't be the case.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Jonny, thank you for taking the time to review your experience with Power. We sincerely apologize for any undue inconvenience, as this type of experience falls well beneath our service promise.

    To best serve you we'd like to get a better understanding of what occurred during your project.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile & dive into the details of your project.

    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 10, 2024

    We had a new roof installed today with Power. Great experience through the whole process. Our sales rep Chris came to the house and did a thorough inspection. We were quite surprised to find out we had some leaking into the attic. He went over all our options and gave us tons of information on their process and the high quality materials that they use. They offer an exceptional warranty as well. We were offered a date quickly and the installers showed up promptly and efficiently completed the roof and cleaned up all materials and debris. I would highly recommend their service.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed April 10, 2024

    My fiancé and I just purchased our house about 4 months ago and we were talking about getting our windows replaced. I had put my number in for different estimates. Power Home Remodeling reached out to me over the phone. They were very professional. Brandon was who did our estimate and I loved how he tried including our daughter and tried making it a fun experience while showing us the energy efficiency of the windows. They also have a lifetime warranty which we really liked since we do have a young daughter. He answered all of our questions and just made us feel better about the whole experience. Fast forward to today, Mike, the project manager, came out and he was just making sure everything was moving along smoothly and even answered some questions about other projects we are looking to get done in the, hopefully, near future! I would recommend this company to everyone!

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 10, 2024

    We had our roof and windows replaced by Power Home Remodeling. The marketer that knocked on my door was polite, professional. The salesperson that came into the presentation, Vincent, was very knowledgeable and very kind. The installers were professional and fast. Overall, very happy with the installation.

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    Punctuality & Speed

    Reviewed April 10, 2024

    We received all the information we needed to make good decisions for our house and everything was done effectively and efficiently. Scheduling was also very easy and accommodating as we needed to reschedule due to an emergency.

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    Staff

    Reviewed April 10, 2024

    Power was great and helpful. Mykah educated me, helped me find solutions to my issues, and was patient and kind. Hector was very professional and Michael helped with understanding additional questions at the time of inspection. They are great.

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    Sales & MarketingStaff

    Reviewed April 9, 2024

    Power was a great company that made us feel like they truly cared for us and the safety our home. Mykah and Mike both were informative and extremely friendly. We never felt pressured to start a project and felt secure in our decision to move forward with our gutter, facia, and soffit project. This is a company where you truly feel taken care of.

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    Punctuality & SpeedTransparency

    Reviewed April 9, 2024

    We had a great experience with Power! We came upon them unexpectedly but have impressed with the process. We had an easy and fast process. We had two doors installed in less than a month and plan to update three more in the future!

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    Punctuality & SpeedStaff

    Reviewed April 9, 2024

    They were efficient, professional and knowledgeable for the job. I’m very pleased with the installation and the crew. They arrived on time, did the job quickly and cleaned up after they were finished.

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    Customer ServiceStaff

    Reviewed April 8, 2024

    Had 9 windows replaced. Salesman was professional and knowledgeable. Installers were on time, thorough, and explained thing when finished. Follow-up inspection was a reassuring final step. Highly recommend Power.

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    TechStaff

    Reviewed April 8, 2024

    SUPER pleasant experience from start to finish! Everyone involved in this project was top-notch. As a single woman it can be challenging finding trustworthy contractors, but Power certainly earned my trust. Jullian, Nathan & Jeremy were both personable and professional, and I'm beyond pleased with the work (windows, door, gutters). So much so, I've referred several of my friends

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    Staff

    Reviewed April 6, 2024

    Power Home and Remodeling was fantastic to work with. From the initial meeting to the work they do. Always made sure we were completely satisfied and answered all of our questions with fantastic knowledge. Would highly recommend using them.

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    Sales & MarketingPriceStaff

    Reviewed April 6, 2024

    Every interaction with Power has been A+. From the initial door to door rep (who wasn't pushy but was informative), the sales rep, the inspector, and the installers, everyone has made this process easy and as enjoyable as possible. While they aren't the cheapest option out there, the value-to-cost ratio is phenomenal and the warranty can't be beat.

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    Staff

    Reviewed April 6, 2024

    Everyone was very professional and every step of the process was clearly communicated. The windows are top quality with a lifetime warranty which makes Power an amazing company to work with. I highly recommend Power to anyone who needs windows or doors.

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    Staff

    Reviewed April 6, 2024

    Staff was very professional and thorough. Made me feel real comfortable with my decision to go with Power Home and remodeling. Left no stones unturned and I’m very satisfied with the overall job. Definitely would recommend to my friends and family.

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    Staff

    Reviewed April 5, 2024

    We had our windows, roof, siding, and gutters done. The house looks amazing. The work was done in a timely manner and everything was cleaned up nicely after each project. Also, tracking the project is well documented.

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    Staff

    Reviewed April 5, 2024

    We have had windows and siding done by Power Home and have been very satisfied with both projects! The crews are timely, professional and get the job done faster than expected. The lifetime warranty was the deal maker for us and we will be recommending Power Home to anyone we can!

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    Punctuality & SpeedStaff

    Reviewed April 5, 2024

    Had the windows installed today and the team showed up on time, did work quickly, and left my floors and areas they worked in cleaner than they met them. The team was respectful to me and to my home. It was a good experience from initial walk through to quality assurance.

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    Reviewed April 4, 2024

    We wanted siding on our home. We had used Power Home to replace our windows 4 yrs ago. We had such a positive experience, we wanted them to do our siding. They did a great job in a timely manner. When the job was finished they cleaned up as they promised. Power Home is the only remodeling company we will use!

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    Customer ServiceTechStaff

    Reviewed April 4, 2024

    We had our windows done 4 years ago, after meeting a door to door marketer from Power. We were so pleased we also did our front door. We then decided to call them back for siding trim and gutters. Another nice young man came back and helped us with doors and a window.

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    Staff

    Reviewed April 4, 2024

    We were having issues with our windows. They were 20 years old. Water was leaking through, James came and helped us, everything was explained with timing and everything else. Also the crew was very professional from day one.

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    Staff

    Reviewed April 4, 2024

    The team arrived on time and were extremely efficient. They were professional and courteous. The team cleaned up after themselves and left each room exactly as they found it. They took time to show me how the windows worked….

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    Staff

    Reviewed April 4, 2024

    These guys get it. From start to finish, one of the most thorough and communicative companies I’ve ever had work on my house! I had a gutter job done and they knocked it out of park. Shattle, Max, Roberto, Daniel, and Jared - thanks so much!

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    Power Home Remodeling Company Information

    Company Name:
    Power Home Remodeling Group
    Website:
    www.powerhrg.com