Porch Reviews

Do not trust Porch, do not rely on Porch, do not work with Porch. They will schedule an appointment with you, not even tell you what TIME they are coming, keep you waiting all day, not call, not give you ANY information when you call, and then at the very last moment at the very end of the day, after you had to miss work and stay home all day for them, schedule you for next week so you have to do it all over. They treat their customers like GARBAGE and that's how they'll treat you if you try to schedule with them. They are a GARBAGE company and they have NO intention to treat their customers like human beings. DON'T WORK WITH THEM.

Answered the questions and submitted my request. An automated email said I would get information shortly. I even received a phone call where I further clarified what I was looking for. He told me I would hear from somebody in an hour or two. Got a text message saying they were working on it. Never heard another word that day.

I contacted Porch.com because I needed my dishwasher installed. I could tell right from the start that the guy that came out was clueless as to how to install anything. I should have stopped him but I gave him the benefit of the doubt. Took him 2 and a half hours to do something that should have taken 45 minutes max. On top of that, the dishwasher was wobbly and so high and close to the counter I couldn’t push the buttons. I texted him to tell him that, he said my floor was uneven, but came out anyway. He pulled the dishwasher back out and broke a piece off my countertop in the process. I was watching quietly, and waited for him to say something about that. When he finished the dishwasher was a little bit lower but still wobbly. He says to me “it’s going to be 30 dollars”.

This experience has been one to cherish. Everything went very well; The person was on time for the work. He did the work splendidly. He stuck strictly to the rules and guidelines that Porch provided for its homeowners. The service was timely and went harmoniously and the worker was very respectful. I hope Porch will always be here to help us. We will first look to them for any home projects. Mr. and Mrs. James **.

Floor 1.1 were a very professional team and very competitive. They quoted me $500 below their competitors and did an excellent job. Providing helpful advice and information. Work was finished on time and in less time than competitors had quoted.

I called Porch to schedule service for lawn mowing in January, and my mow was rescheduled twice before being marked as complete. However, it was never completed. I called and emailed several times, and was unable to get this resolved. So I requested my account be cancelled and I hired someone else to mow it. It's been over a month, and now I keep getting called and emails from Porch trying to collect the fee for a discounted $15 mow that never happened. I spoke to a Porch representative on the phone who was incredibly rude to me and told me to "prove it" that the mow never happened and even send him pictures of my long grass (crazy).

Not only did your repairman not show up for a scheduled appointment, but neither he nor your company called. We wasted our morning waiting on you. I will never use you again, and will spread the word to family and friends!!! You are incompetent!!!

My home inspection of my future home was very thorough. Erick my inspector walked every square inch of the home and showed me all the problems and repairs needed. His report was 50+ pages with pictures from every angle. His recommendations were spot on. I was able to get a price quote for almost all the repairs mentioned. After the inspection, I was even able to upload my report for a comparative quote to pass on to the current owners for repairs. I'm so glad my best friend recommended this company.

Porch sends "leads" to registered contractors and makes them pay a fee to view them. However, they send the leads to many, many more contractors than their offering states, leaving contractors with angry consumers whom are being flooded with calls. "You are the 5th, 7th, and even 10th contractor whom has called us....." is not an uncommon response from homeowners. As I sit here in Florida this morning looking at incoming emails for my business, there have been four emails from Porch in an hour, for things such as boilers and furnaces. We do not use those devices in this climate! It is just Porch throwing false or useless leads that they can attempt to charge contractors. Homeowners are also getting taken in a similar fashion.

Our Appointment for a TV mount was cancelled 15 minutes before the scheduled time and no one would answer our call. Porch handled the situation poorly!!! We live in Florida. These people are thieves! We paid but did not receive service! We were working with a gentleman by the name of Daniel. It's probably not even his real name. The people are very unprofessional.

Imo did such a wonderful job for us. He took the time to really understand what look we were looking for, and executed it perfectly. He made suggestions that made sense, and looked good. We would definitely hire Porch again for projects.

We had a few handyman services through Porch. The handyman sent was professional, and very helpful in providing the services requested as well as answering all questions. Porch also was helpful in answering any questions we had as far as pricing, services, etc.

My scheduled appointment was cancelled and delayed 5 days. The Porch staff was rude and failed to return my calls. The handyman was excellent, but the Porch backbone support was not satisfactory. I will not use your service again. Your staff needs training in customer service and responsibility.

Abel ** was very professional, friendly, and completed the job efficiently and very well. I really appreciate that Porch called me back right away after requesting a service, were flexible with appointment times, and followed up with me to confirm the appointment. The price was very reasonable as well. I would definitely recommend Porch Services to a friend!

Porch provides a very helpful service, especially for people that are out of town and not familiar with local services. I expected to have to find out the local utility providers on my own. They were also helpful to assist me with getting a rate on home owners insurance. All agents were very friendly and responsive.

Excellent company. I recommend this company to anyone that needs their services. They are professional, honest, polite, respectful, helpful and cares about their client. If you have any questions or concerns Mr. Dugan will answer them. And his crew is absolutely wonderful. Next tree that comes down, it will be Justin Dugan Tree Service. Your recommendation was great! Thanks.

Porch was quick to hook me up with two specialists via a text message. Each promptly contacted me through the platform and set up appointments. We are awaiting estimates in order to proceed with our project. The platform is easy to use and provides an alternative way to reach home improvement specialists.

They cancelled my appt. to help put my 2 new chairs together... I was leaving town right after the appt but since they never showed up I attempted to put the chairs together myself and did a very poor job...not safe to sit in yet... I am 73 years old and would have really appreciated the help.

Alexandre ** of Betel Construction really did a great job! We got what we wanted, the way we wanted it. He paid attention to detail and got the job done fast. He did some touch up so it really looked nice. He responded quickly and communicated well so we worked issues before they got to be problems. Thanks Alexandre!!

After my dad passed away we were looking for help in cleaning up his house. Through Porch we were connected with a deep cleaning service that was exactly what we were looking for. They tackled some tough cooked on grime in the kitchens and also deep cleaned some difficult bathrooms. Thanks Porch and Suly's Cleaners for the professional, convenient and high quality cleaning and support during this time.

Used Porch.com to hire a roofer based on their statements re: vetting and background check - NO THEY DO NOT. Signed a contract, gave a deposit of $16K and never heard from them again. Repeated attempts to contact Porch has never been answered.

Faux painting & stairway painting - Contacted the painter and he came over within an hour! Offered consult and gave quote within the first day. Another appointment within a couple days to give me technique styles to choose from. Final appointment, he arrived with a team of people to get the job done. Friendly, reliable and did a great job! Couldn’t be happier.

Immediate response along with professional workmanship. The gentlemen that did the installation were no nonsense and had the job completed in a very short period of time. I will use this service in the future if the need arises. I'm very happy the job that was completed.

They communicate well. They show up on time. I generally have a simple lawn cut and they do a good job. If there is an issue, they correct it almost immediately. I don't have to be here when they show up. They do the job they're hired for and leave. I like the way they have payments set up also.

Affiliated pro required partial payment upfront and did not complete work. It has been seven months and pro still has not completed fence or any other projects. Pro will not return text or phone call.

Professionally done and Efficient. WILL DEFINITELY USE AGAIN. Great Customer Service. Anthony was Great. Installed 6 Windows. And helped us with curtain rod choices Which saves us a lot of time. I am glad I used Porch.com. I will DEFINITELY Use Service Again. I will also call for other windows and doors and electric projects.

The team from Eco Insulation were prompt in keeping the appointment, very knowledge, and very polite, they were professional and communicated all that was involved with the insulating our 3 car garage and workroom. I would definitely recommend using Eco Insulation.

Contractors don't try this lead company!!! 100% of the leads we received were bad leads. Good luck trying to get that refund on them! They say they will call you back, they don’t. They change their policies constantly with no warning. It got to the point where I have to call from a phone that isn’t in their system just to talk to someone. The site is up and down. It’s just a horrible company. They say that they are affiliated with Lowe’s - they used to be but even Lowe’s dumped them! Beware! Don’t waste your money!

I used their company because I needed to mount my television and their services were suggested through Walmart (which I will also notify). First, I researched how long it should take to mount a wall. Now I understand that issues happen, but it SHOULD NOT take over 2 hrs to mount a television. I am assuming if a company is providing services, they hire someone who is able to do that service.

Victory 1 Painting did a fantastic job in a short period of time. One of the best things is that every day my home was left clean and dust free. I had water damage- a pipe burst, paneling that needed to be completely removed from a room and drywall and baseboards that needed to be installed. The guys did an excellent job of painting, total wall replacement in one room and wall repair in other rooms were needed. They showed up on time! Completed work in 5 days like we agreed upon. They were Polite and Professional!

Troy was very polite and thorough with the inspection. Answered our questions, would definitely use him again. I believe he went above and beyond per our expectations. Troy found issues that I hadn't seen looking at the house on my own.

Dryer Vent - Asfari ** was very professional, worked quickly, and did excellent work. Asfari did a great job and I am pleased with his work. I would be happy to recommend Asfari to anyone. And I am very pleased with the ease of using Porch. I will use your service again.

Porch services bombarded me with emails, phone calls and text messages when I initially requested services. Once they completed 1 out of 3 jobs, they charged me for the 3 jobs. Since I reached out to them for a refund of the other 2 services not completed, they suddenly became unresponsive both to emails, phone calls and text messages. This company is a SCAM.

Porch has been one of the biggest scam companies I have ever had to deal with. In the beginning I was promised “15 flooring leads a week in my area were going unanswered” and they would be vetted and qualified leads. Well that didn't happen. I have gotten maybe one a month. And most of them were NOT vetted leads AND They automatically charge you for any and all leads and then you have to spend 30 min to get your money back if it's a bunk lead (80% of them where terrible leads/people not even interested in hiring someone).

Roof repair tile - the job is complete regarding the roof. We are very satisfied with the entire project. It was done on time and the price was the one we had agreed on. All the debris was cleaned up and hauled away.

We needed a professional to re-pipe our home. We were recommended to a professional off of Porch who gave us a very low quote, and we used that quote to negotiate the closing costs on our home. Once we bought the home, it became clear this professional did not seem capable of re-piping a home. We asked if he was licensed or had references. He responded that he was too busy to take our job and overqualified. We ended up giving him a chance to do another very small project, which he ended up messing up and we'll have to do over. I kept giving him a chance because he came referred from Porch, however he is unlicensed and not qualified. Who are you guys finding to do work? This is a scam.

Nikey did a great job on the repair. He kept us involved on what was needed and gave us a very good result. He had no hidden cost and was very professional. I would recommend him to anyone! Thank you for such a good person.

Patrick from Eco Build was great - prompt communication, excellent service and reasonably priced. He handled service repairs very quickly and came fully prepared for a few things we asked him to fix at the last minute. I’ll be recommending him to my HOA for any future needs around the building and will certainly recommend him to friends.

Our Construction business was introduced to Porch through an associate at Lowe’s. It was good at first but went downhill very quickly. We were constantly having to request refunds because the “leads” they sent to us were bad. (A lot of the time the person had no idea what we were talking about when we called them to inquire about their “project.”)

Got my pantry assembled very well in a reasonable amount of time. Would use Porch again for household necessities. It is good to be able to have a service to do things that a single person at home is not able to complete. He was on time and very courteous

I had never heard of Porch.com until a staff member at Lowe's told me about it. I was contacted by several professional and have sat down and are getting ready to hire one. They seem to be respected, highly referred and professional. Thanks.

The contractors we selected from Porch.com were reliable, hardworking and respectful of my home. I received a call the same night I put a request in, and William came the next morning to come review the job and give us an estimate. We accepted his estimate and he was very accommodating with our schedule. He completed the work and did a great job. William and his team were knowledgeable, conscientious and very respectful. They offered suggestions where we weren't sure what to do. They left the area clean and neat each night and then at completion, left us with a beautiful staircase and a finished look.

In the past 3 weeks, we have had at least 4 false leads. 2 we called and the person said they had never heard of Porch and therefore, have never posted on Porch. The other 2 were ones, that the person said they had posted something a few years ago, but the wording was not their wording. Their "false" post, also reposted and when I asked about the re-post they said they did not do the repost or the one we say earlier. When we try to get a refund for the job - since you have to pay for the lead upfront, it denies you automatically. Then you have to file a complaint with them and even then they have a ridiculous generic excuse that they have built into the price and problems. This isn't a problem it is is a false lead - fraud. We have lost at least $200+ dollars to them/month. Stick with Thumbtack or direct mailing - your odds of getting a legitimate lead with less money has better odds.

When you take on a service like this the sales team will tell you that you have a 70% chance of turning a lead into actual work. But here is the truth that I have experienced. First understand that I sold over 350 worth of work last year. You need to understand that I am not just some guy that can't make a sale. I wrote down everything with Porch. The leads I bought and chased through their service. I wanted to give them time to show me that the lead service would work.

Both times I’ve used Porch for my home improvement needs, the team was able to connect me with an appropriate person/ business to meet my needs quickly and efficiently. The level of customer service that I’ve received from these businesses has been nothing short of amazing! If you need something done around your house, but don’t know where to start looking, I would suggest Porch! They’re great!

On 1/18/19 I confirmed AND PAID for installation of a dining set on Wednesday 1/23/19; the furniture was to be delivered on 1/21. When it didn’t arrive and the freight company advised of a two day delay I contacted the phone number provided in my confirmation for this installation and the first time slot available was Friday 1/25 so it was rescheduled for Friday. Wednesday afternoon sometime around 3 pm I got a call from “Bobby” saying he was on the way. I told him that morning’s appointment had be reset for Friday. He appeared very anxious to do the work so we agreed on Thursday afternoon. He later advised via text “they already have me booked up for tomorrow. But we are set up for 2 to 5 on Friday.

Fast, efficient, and reasonably priced work. Came in under the quote after work was completed. Highly Recommend this company to anyone. They helped us in a pinch and got the job done quickly and completely!! Thank you Carter Quality Plumbing.

If you are a contractor and get a call from Porch.com, hang up immediately. These guys are running a Ponzi scheme. Have you buy lead credits and then the leads are 100 percent FAKE. But, you cannot get your money back. They will refund it to your Porch account to buy another FAKE lead. It takes up to four weeks to get your lead credits returned to your Porch account, so you buy more leads while they process the first lead for credit. What a SCAM.

I received a couple of calls from gutter cleaners and chose A Touch of Glass and scheduled an appt to meet them at my mother in laws house to clean her gutters. I forgot to meet them at the scheduled time and when I called later to apologize and reschedule they told me that they cleaned them anyway. I was very grateful for that and so happy they went ahead and did the work without me being there.

Well, my inexperience dealing with a company hosting my information without my permission is zero as is bad reviews. The rep failed to mention all I needed to do was call some customers and add more reviews. The actual information on my company is way off and I wonder where they get it and how they can categorize my skills seeing as I was never asked. I'm marking this resolved due to way too much time and frustration spent on a malicious review. I have no desire to speak to this company after today.

Made an appointment a week in advance for a Saturday at 10 AM. Porch called a couple days before and advised they can’t get a contractor for that date. Rescheduled for the following Tuesday at 10 AM. Received a call from the contractor on the Sunday before verifying the appointment and what was needed. On the Tuesday at 7:30 AM, the contractor left a message on my voicemail inquiring if there was any snow in the gutters. The answer would obviously be no if he walked outside. My guess is he made up a story to do another job. Porch also left a message saying the contractor told them it was too dangerous to do because of the snow. There literally was no snow! Porch's fix was to reschedule the same contractor. In addition the guy on the phone was smug. Do yourself a favor, do not go through this service. If I could give no stars I would.

I’ll forgo the tragicomically bad service delivery and being blocked by the provider when I had the audacity to inquire about an exterior patio paint job that literally washed into the gutters (environmentally sound I’m sure) and direct my consternation and what should be a review of an infinite recession of negative stars to the Porch customer support effort...

The brick work was done in a professional manner and timely manner and he told us how he was going to do the work & my wife and I was very pleased. He also was very clean in his work as he took pride of his work. I will use him again if I need more work done.

They worse. They lie to you. They never answer back. Don't do it. Very bad. The leads are mostly bad. Just a big rip off. I call and call and they never answer and when I did get one person he lie. He said they would go back on.

Certified Plumbing is great! I called three different plumbing companies for bids on a large project. I had an underground leak that couldn't be found and had to have 165 feet of new water line. Certified was not only the best price they did a fabulous job! Their quality of work was excellent as well as their service and workmanship. I would highly recommend them! They will be my go to plumbing company!

I scheduled an appointment with Porch for Christmas Eve and did so three weeks in advance. After getting the appointment reminder email the day before, I was confident everything would go off without a hitch. Then they called at the time of the scheduled appointment to say they weren't going to be able to make it. NO NOTICE. We were literally on the lookout out the windows for them when the phone rang. They told us they couldn't find anyone to come on Christmas Eve! WHAT??? You've had three weeks to notify me of this so I could make other arrangements.

So I got duped into joining porch.com as a contractor. I started with Porch in the summer of 2018 for a sum of $500 pay for leads pay as you go and got zero jobs from it. I have asked for the lead money back for customers either one not contacting you back or to being fraudulent. They refused to issue any of my money back. I still have money on my quote on quote account that they still will not issue back to me. I then after complaining of how poorly they operate they had their sister company Go Smith contact me. I want my total a $500 I given this poorly-run establishment back into my account for their fraudulent claims, however they refuse to give anything back that they've stolen from you.

Daybed - I really love the professionalism and prompt and reliable service that was displayed. My service guy came early and ready to start. He did a great job and made sure everything was cleaned up afterwards. I would definitely recommend to my family and friends. The job and work performed was awesome!

Work was done promptly, correctly and for a minimal amount of money. I will continue to use them in the future! I initially had them to do one project but because the work was done so professionally, I added some additional projects and all was completed in same day.

A1 would have given more stars if I could. These two went over and above my expectations for this installation. Thanks sincerely.

Jeremy came in, installed the curtain rods, hung the curtains and left. He called 2 hours prior to arrival. He arrived on time as arranged. He unpacked the curtain rods and unpacked the curtains. He also put the boxes the items came in, into the trash. Good job.

Bill and Drew did a great job inspecting home. Answered all my questions, and gave me some good advice. I highly recommend them. Friendly and helpful too. Made me feel much better about the home. They went from top to bottom.

An excellent job in cleaning the gutters! He was very thorough and took his time to do a great job! He was very prompt and what else can I say other than I would recommend your company to anyone needing someone to do a good job cleaning their gutters!

We had an undermount sink that needed to be removed and a new drop in installed. He had to grind off about 1/2 inch of granite which was very difficult. He did a great job installing the sink and new faucet! I would definitely use Porch.com again.

We contacted Porch.com when we ran into problems installing new fireplace doors. They responded to my online request almost immediately. At first I was skeptical because the man I was talking with didn't seem to understand the job or what was needed, and they asked for credit card information over the phone, saying they had to have it to process the service request. They set up an appointment, then emailed to cancel, saying they needed to discuss it with a manager.

They did a nice job improving our curb appeal by trimming and shaping the bushes. The guy cleaned up and carried all the branches to the street. He was polite and made sure we were satisfied with the work. He called to let us know when he would be arriving and was on time.

Install bathtub grip. We were very pleased with David's service. He was very professional and helped me decide which item to purchase for our needs. I was not sure which product would work best. We would recommend Porch to everyone and will use them again in the future.

Mirror hanging project - The handyman arrived on time. He was very knowledgeable and professional. He went above and beyond to make sure the project was completed the way I wanted it. Very pleasant experience. The project was completed in a timely manner - just under an hour. I will definitely use Porch again.

I contact this company to help me assembly my new bed, the experience was great! He was on time, was easy and quick. I would recommend it to my friends and family. The whole process was painless and my bed looks great!

Drapery Install - Great price, very prompt service. Professional and friendly tech! Arrived on time. Easy to schedule an appt available quickly. I would use again and refer to my friends. Way better than DYI! Great customer service to explain the process. Cell contact when tech was on his ways. Thank you!

They sell their LEDs to contractors and then sell them to contractors at GoSmith which they own as well. Homeowners get about 8 calls for one job. Then when questioned they say they send it to them if two contractors don't take the leads. When I was with Porch I would get. The same leads from both at the same time. If you are a contractor looking to join with either of those companies enjoy the leads and the waste of money.

I requested facet installation online and rep from Porch contacted me right away. I scheduled appointment a week ahead. That was all that was good about it. I purchased facet and took day off from work. The appointment was at 10 am. At 10:10 after nobody showed up, I called Porch. The rep named Ian told me that he called twice and left a message that they don’t have contractors in my area. I cannot stand when people are lying so blindly; that just make things worse for me. My phone has record that I got one call from Porch on the day I scheduled appointment for 9 minutes when Ian asked me details about what I want to be done.

The Front Porch Railing & Gate were finished in a timely manner. The Installer was courteous, and professional acting at all times. The Installer made sure that he cleaned up the work area. Thank You very much for the fine job.

I'm very much pleased with the service that I received from Porch. They were very prompt with the scheduled appointment and the service guy was great. He made suggestions of what would be best for the project and he took care of it. Awesome business.

I was very happy that a technician was available on short notice before the Thanksgiving holiday to install a new dishwasher. He was prompt and courteous. But the job took almost 4 hours and seemed like he was struggling at times. Fortunately my wife was able to help him, but at times, this seemed like a 2 person job. Got everything installed and the new washer is running smoothly.

I needed ceramic tiles replaced in my bathroom. I thought I had the correct tiles, but turns out I didn't. They did some prep work. Then we had to coordinate a time to come back. They finished quickly once they came back. They were flexible about the timing and came on a Sat afternoon.

I contacted Hersy through Porch. He came out to property and within a short amount of time our drainage issues in backyard were solved. He also assisted with contact to put down large patio stones. The backyard looks great. We would highly recommend him. He is professional, honest and does a great job.

We got our first response asking for help with the electric side of our issue regarding getting help installing a "mini split" heating unit in our house because my wife had had a heart attack and we needed better heat. They not only called that day but literally came the next day "Sunday" and did their part of the job. Outstanding work and dedication. Could not be happier. We thank them.

Contractors, you have to be diligent when dealing with lead companies. Porch takes pride in providing good leads, or refunding money for bad leads. This is a misconception, as I have had several bad leads over the past 3 months that they refused to refund. What I've learned is that Porch makes and changes rules about lead credits on the fly, without providing proper notice to those of us purchasing the leads, and all too often the customer service reps provide incorrect, conflicting, or erroneous information as to lead credit policies. I get screwed on average out of about $150 per month. And you might ask, "Why am I still using them"? Well I've used Thumbtack and all the others and realize that I can usually overcome that $150 drop when I win a job, but that doesn't minimize the fact that they are sharks.

SCC, LLC construction - This company was recommended by Porch and they have done an excellent job... Thank you for your service of recommendations of sources of help with various projects. Once again Thank You.

Scheduled appointment for visit so I could get estimate on handrails. Man came, took measurements. Was to call me with estimate. That was 2 weeks ago and I haven’t heard from him. I would not recommend Porch to anyone I know.

Everything about my experience was great till my tenant called me to tell me that the door to the cabinet that was installed is falling off. Please call me to remedy this situation as soon as possible. I am not happy with this project.

I got to know the existence of Porch.com through Lowe’s. We booked 2 hours of service for prewired light fixture and fan installations on Oct 6. We had had similar service with a different vendor before and it took them about 2 hours to complete all the hookups. The Porch.com booking staff asked me to book 4 hours just in case the service went beyond 2 hours. On the day of installation, the electrician named Lucky arrived 1 hour late. Then he kept on receiving or making phone calls or text messages. It took him more than 2 hours to hook just 2 light fixtures which would take me less than 30 minutes to install. Then he just dragged on slowly.

He came out and saw the place. Used his tape measure to calculate square footage. After four days he said the square footage is more than he thought and wanted $400 dollars more to finish. Monday, Tuesday, Wednesday and Thursday he said he could finish by Friday. Thursday he said he wanted $400 dollars more and couldn't finish by Friday. I overheard them talking about another job they needed to go work on. I guess that's why they couldn't finish by Friday. Also, I should have done a background (criminal) check on him before giving him any money.

Vennie and Kaylin are a tremendous pair of young professional contractors! Their work was very high quality and they are such kind and considerate folks! They care about the client as a whole, not just the requested job at hand. They went above and beyond what many contractors do. We truly appreciate their considerate and thoughtful approach to their work!

Very professional and clean on his work. He help us on doing several things inside and also outside our home. He did some plumbing, assembly furniture, hanging shelfs, changing the whole system of kitchen lights, connecting a buffer in the garden, it was a lot and he did it all. Thank you!!!

Drywall was not done neatly. Retexturing doesn’t look like the original pattern. See attached pic. Top part of pic shows original texture and bottom was done by contractor from Porch.com. Disappointed!!! Would like it redone. It looks sloppy and more effort could have been taken by contractor to ensure it was done correctly.

The contractor I chose came to the house and texted me a quote the next day and we set up a day to start job. He was able to get the job done without me being there and he updated me on the progress. This worked great with my work schedule.

Come to my home. Unpack the microwave. Mount the microwave over the stove and hang it from the wall and cabinets from holes drilled. Cut out the port for the vent for others to install the vent piping. Cleanup and pack up tools.

They immediately booked an appointment when I contacted them, for a small but critical repair. Hours before it they called to cancel and stated they would not be able to do any work for me. They claimed they have no one hired within an hour of me, which is not believable as I am under an hour from the Albany, NY area. Essentially, they lied to me in the first place. Do not patronize this business.

Scheduled through Porch online, set a date and time which worked for me and was actually a quick turn around. Received a call to confirm but wasn't able to call back until the following morning. I was told that there were a few tickets pending for this project but that since I had not called to confirm the project did not have a contractor assigned anymore. I was given a phone number to call for 'escalated cases.' I called and explained what transpired and adamantly expressed a contractor for today, before 5 pm.

Winterized sprinkler system - Ortiz was on time, right on task, very personable, took the time to explain everything to us about our system, so in the future we will be able to perform the task ourselves. My husband had other jobs that he want to do in our yard and Ortiz took the time to look at the different jobs that we will want completed in the spring. Ortiz said he would draw up the plans on the different jobs and get back with us in the spring.

I called Porch about my leaking dishwasher. They sent my info to various repair facilities in the area. I answered a call from Dishwasher Installer.com. I explained what was going on with my leaking dishwasher. They said they could have someone out there the same day. They showed up, checked my dishwasher, told me I had a leak and then said they don’t repair dishwashers. Then I had to pay a $75 service call fee! I called Porch about the company they sent my info to and got the runaround from customer service.

Porch helped connect me to local companies who focus on wildlife removal. I put it a request near midnight and by the next morning, had a solid lead. About four days later, I received a followup communication from Porch and a personal contact to make sure that everything was working. I even received a $25 coupon for my next work order! Porch has absolutely fantastic customer service and was able to connect me with professionals in my small town area. I would absolutely recommend this service and will be using Porch again in the future myself.

I ordered a futon on Overstock that was on back order and requested assembly for it. Bernie from Porch contacted me immediately and we set up my appointment that day as I was relocating from L.A. to Atlanta. Fast forward to us speaking numerous times over the past few weeks as recent as everyday this week when I called on Monday to let him know the futon arrived sooner and asked if we could change the assembly date to sooner. He kindly rescheduled for someone to come today 11/15/18 at 11am. I happily agreed because I have out of town guests arriving tomorrow and told him this. I spoke to him twice yesterday 11/14/18 to confirm and received a text and email from him confirming as well.

We received an immediate response from our contact with Porch.com and the electrical work needed was done within two days. Kyle did an excellent job and we wouldn't hesitate to call him again and definitely recommend to any acquaintances. We're very glad we contacted Porch.

My Porch rep was great! He assembled the stools so quickly and was extremely courteous. He cleaned up every scrap of foam from the box and even tested the stools to make sure they were level and sturdy. It's like having a 2nd husband!

The handyman was very nice and knew his stuff. Even my little female kitty who usually hides came right up to him. I had a very positive experience. If I ever need anything else put together I will probably use Porch again.

Assembly of storage cabinets - The Representative arrived on time and was courteous and professional. He worked quickly and asked my preferences when necessary. The final product was great. The work area was left clean. I would recommend this service to others, especially seniors who may have a problem assembling bulky furniture.

Deck & Porch Resurface - Very pleased with the crew from James Reans Property Management. They kept me informed as the project progressed and were hard workers. The project had its share of challenges working on a log home but everyone persevered and the end result was a spectacular looking deck.

Power lift chair - The gentleman was very nice and put it together very well and quick. A little expensive for the service, but what are you going to do. I didn't want to ask my kids because they already do so much. Thank you.

Electrician - I am very pleased with the professionalism. Called to follow up. Was very cordial. Work was excellent. Did a wonderful job and the outcome looks great! Cleaned up afterwards. I am very satisfied with the work performed. I certainly would highly recommend.

Paul was super professional and friendly. They cleaned up everything and went above and beyond trying to make everything look good. When the door wouldn't latch to my crawl space underneath the deck, Paul created a door out of things I already had in my garage. He was also done an hour under the time quoted. I would definitely have them back to my home.

95% of the leads we received were bad leads, Porch.com should do a better job to making leads more specific, I just purchased a Lead and the customer told me that she wanted someone local, I told her that I was willing to travel the distance (35 minutes away) for the job and she said she wanted someone local and hung up, how is that my fault when I was willing to do the job and it was the customer choice to use someone closer to her? No where in the lead she did mentioned that, otherwise I would have not bought the lead.

I find this company to be unreliable in getting the job done. They will promise you and make you think they got the job assigned, even give you time and date. The job will start then the day before, they will send a text to tell you they didn’t find anyone. They have done this 3 times to my family. We cancelled all other contractors just to be told there is no contractor. Please DO NOT rely on Porch if time is of the essence to you. HomeAdvisor is the best option and they got your back too.

I asked for a quote on Facebook and described that I had bad patch job on my ceiling that I wanted fixed. The handyman came over and just mudded the ceiling and never finished the job. I just got a patch on top of a patch. The guy was nice but I was expecting a finished job. Is that weird? I want a refund for my money because now I have to hire another person to fix what your guy did and actually finish the job I hired you to do. I am very disappointed and regret that I cannot recommend Porch services in the future.

Rey ** does excellent work and very accommodating. However my payment experience turned out to be a nightmare. I asked Rey if I could pay cash. He said they typically only accept charge, but he will take the cash and use his card. I paid him cash and my visa was charged anyway. I just now contacted my visa and filed fraudulent use. They are issuing me a new card because of this major inconvenience with creditors etc.

Ours was not a huge job but Dan ** did a great job helping to install our dryer. I would recommend him to anyone. He was quiet but busy and didn't mind answering any questions that we had. It's very refreshing to a quality workman.

The job was clean and safe. The price was fair. I recommend Kenny Tree Inc. The crew arrived on time and worked efficiently and friendly. The clean up was thorough with hardly a saw shaving left. They swept and blew all the debris into a large trash can and hauled every bit away.

I have used Porch twice to find people to do some home repairs for me. I was very pleased both times. The technicians were competent and professional. They did the work very quickly and charged a fair amount for their services. I now have Porch on my contact list and will continue to use their services.

The individual doing the work was very pleasant, well mannered and careful. He did not come with an array of tools and I supplied what he needed, but I would think all your workers would have a complete tool kit. The exhaust fan part of the microwave is not correct and does not blow thru the vent to the outside. Air just pulls thru the bottom and blows back out into the room. I provided the instructions that came with the microwave but it was clear he didn’t read it.

95% of the leads we received were bad leads. Good luck trying to get that refund on them! They say they will call you back, they don’t. They change their policies constantly with no warning. It got to the point where I have to call from a phone that isn’t in their system just to talk to someone. The site is up and down. It’s just a horrible company. They say that they are affiliated with Lowe’s - they used to be but even Lowe’s dumped them! Beware folks!!! Don’t waste your money!

Service on water heater. Tim and Alex are great. SAME DAY INSTALL! Great to work with. Very respectful. Wonderful job! Look NO further! Hire these guys! Do yourself a favor and use this service from these people they are the best! You will not be disappointed!

After riding the bike I purchased, that was assembled by one of your techs, it developed a snapping noise. I called and the same tech returned to check it out and determined it was a mechanical problem with the bike. The tech was very professional.

Concrete flooring - I was contacted within minutes of my information being added by Mario. He came and gave an estimate and was able to complete the job in a timely manner. He was pleasant, efficient and courteous. I plan on hiring him again! I was also impressed with Porch.com's follow up.

Jeff was very friendly and professional. He's familiar with my neighborhood so he arrived on time. Dave was also friendly and in control of my request. I enjoyed working with Porch and will certainly use their services again whenever the need arises. Thanks!

I was very happy with the services provided by Syed. I had him look over the jobs first so we could go to the store and get the right hardware etc. He went right to work and everything turned out awesome! I am very happy with his work. He arrived on time and was very efficient.

The Guys did an excellent job and were very professional and polite. They put my shed back together even better than it was before it was blown down by the storm. They wanted to make sure that it was stable before they left. I would definitely recommend this service.

Did not know they were delivering via UPS or I would have requesting regular truck delivery so they could have left them in the backyard. They are heavy and now we will have to have someone move them for us - a little disappointed with this. Our last delivery was perfect.

Technician was efficient and professional. Would definitely recommend to others. He was on time and did a great job removing old caulk and replacing with new. We were very pleased with the outcome as we have never used Porch before.

Very professional, amazingly quick, easy to work with, friendly staff, very competitive pricing. Would recommend them to anyone. Lenny the installer fastest ac compressor install I ever had to work with, Cathy best office staff friendly and in the know great job. Bret the owner is very personal and professional. It is nice to work with an honest company.

Repair on the roof support. The second time I called the company they explain that they were very interested in doing the work. They are a small company and never reject a job. That has been over 3 weeks ago. They never called back.

Set up security camera - The Signal LLC is fantastic, Dino came over and assess the situation, told me how much it would cost upfront and his workers did a fabulous job, I am extremely happy with the cost and unbelievable job. The Signal are experts at what they do.

My experience with this contractor and Porch was horrible. Not only was the pro an unqualified individual. Porch refuses to assist in the 500 dollars I provided this “pro” as a deposit for work that was not done. The individual was able to list abilities without Porch checking to see if this person was being forthcoming with the information. I made my decision based on the text I received from the contractor after he was provided with my phone number from the operators of the website. I was told that the “Porch guarantee” does not cover unqualified individuals that damage your property and take your money. This site is a fraud and the individuals on this site are substandard unqualified “pros”.

I can’t begin to express how disappointed I am with your service. Last Thursday I booked an appointment for a handyman. On Friday I made a phone call because I had not heard back from my request. I was told that I would receive a call within 48 hours. Monday morning a young man showed up at 10 o’clock to handle the jobs I had requested. Still without a phone call. He arrived at 10 and completed the work by 1:40 and I paid $249. The technicians started with the door sweep. He removed the door and had it laying on my living room carpet without any drop cloth and debris from removing old door sweep was collecting on carpet flooring. I offered a drop cloth and asked him to work off of it. Once the door sweeps was installed he took the drop cloth with him into the shower to remove old caulking and re-caulk the shower. I asked if he could also install a floorboard, which he did.

Assembled tv stand - We are thankful to Walmart for recommending Robert from your establishment. The payment and expertise of their worker was really exceptional. He was prompt and followed directions enclosed and worked quickly and expertly. We are greatly appreciated of services of Porch services.

I wanted removal of vanity, top and toilet so small bathroom could be tiled. New vanity with top and toilet installed. Tile was not straight. Toilet has broken flange which he says he did not do. Was messy in bedroom by bathroom and left spots on carpet. Did not have plumbers tape with him so did not use and we have leak under sink. He had to work at 5 p.m. because he had other job. Had to work late into the night (11:30 p.m) and barely got finished in the two days they had allotted. He was busy after this job.

I ordered the 3 wheel adult tricycle from Walmart online and requested that they assemble the bike for the fee stated $79.00. Porch contact me to schedule an appointment to have a someone come to my house to assemble the bike. On Wednesday October 24, 2018 they showed up and was surprised to see the bike (was still in the box). They were told it would be for an exercise bike that they do not assemble regular bikes of any kind. The contractor did attempt to assemble the bike and was able to put it together. He stated that he usually installs appliances but since he was told it was an exercise bike. If he had known it was a three wheel bike he would have not accepted the job.

I was very pleased with the work that was done at my home. The representative was very professional and personable. He went the extra mile in doing what had to be done in cleaning my gutters. A job well done.

The furnace repairman was friendly and very knowledgeable. I never felt like he was trying to sell me a new furnace. Chris made the repairs at a very reasonable price and in a timely manner. When my furnace needs replaced I will definitely call him again.

Outstanding and efficient. Our request was to assemble a dresser and headboard. We are totally satisfied and will recommend Porch to all our friends. The service includes so many household tasks. We are elderly and no longer able to complete hard physical tasks. Porch is the answer for us!

Install toilet and water turnoff valve - I cannot believe you charged over $800 to install a toilet and turnoff valve that I purchased. The task was accomplished at a a great overcharge. Get Real!! It was not worth the cost!! Most of us needing home repair are retired and not wealthy.

Had installation of fire extinguishers and cases at rental property. Your service guy was excellent, quick, knew what he was doing. Very friendly and easy to talk to. Would definitely use again, rating 15 not 10. Pleasure to work with him and your co.

Ask for a company to estimate for gutters. MSD was recommended and he was on time and communicated well and made great suggestions. The office - they called the same day and Stephanie was very friendly and helpful and the follow up was great.

Tim ** did a fantastic job (dethatching). Well mannered, polite and timely. Professional and friendly too. He brought his own equipment and cleaned up beautifully when he was finished. Yard is much healthier! I have already recommended PORCH to my neighbors. Thank you.

He did a great job hanging a large, heavy mirror in a short period of time. The quality of the work was great and I am grateful to have had the option to pay by card. I must say that I wasn't expecting to pay the full 2-hour starting estimate of $129 for less than 60 minutes of work. I was uncomfortable by how he complimented my appearance twice during the short visit and kissed the top of my hand when I reached out for a handshake goodbye. While it's likely it was meant to be a lighthearted and joking gesture, I hope you understand how that might make a woman home alone with a stranger uneasy and nervous.

I am a service provider, their leads are 80% invalid and getting your money back is a nightmare. So there I am wasting my time trying to get a credit and once you get paid then you will never get your money back. And you are stuck with them trying to get some good customers and calling them is not an option if you cancel. Save yourself some time and keep your money as this company will take your money and sell you services that you will regret hiring.

Installation of 2 light fixtures. One was in a two story foyer: Tony was on time. Introduced himself. He was delightful. He seemed very experienced in anything electrical. Very happy that this service was offered with my purchase from Pottery Barn. I love my new light fixtures. They add so much to a home.

Eddie ** was nice enough but the tile job was not completed to my satisfaction. Tile was cut with a snip instead of a saw which left a lot of uneven breaks. I'd asked for black grout and grey was used instead. After his first visit, I'd asked him to replace some of the broken tiles. This he did without any real difference to the breaks. Some tile was even crooked. After the job was finished, Eddie confided with me that he was working for Porch part-time. I'm going to a local tile store in Denver to have this mess removed and pay for new tile and, hopefully, a better installation contractor. I would not recommend Porch to anyone.

Lee was very helpful to us and had right skills for what we needed him for. Will have him do future work for us. He also gave us some helpful tips in other repair areas we will eventually do. While he was here he was courteous and cleaned up after himself and left no mess for us,

I went online seeking someone in my area to refinish some wood doors for my church. The website I found said it was in my city, and it was called woodstripingpros.com but all there was on the site was a contact form. There was absolutely no other information about this "company". For some reason, the person called the church even though my contact information was on the form. The name of that person's company was a paint store (?) but it turns out the guy did woodwork on the side. He wasn't even sure how he got the referral and mentioned it was most likely through porch.com. After meeting with me to see the doors, he gave a very thorough explanation of the work he would do and seemed very knowledgeable. But I never heard from him again!

I used Porch for over 3 month and spent over 1000 dollars. After trying many times to fix what actually not working, I gave up. After reviewing over 2000 leads, I had purchased over 100 of them. NOT a one lead I have purchased was valid. 9 out 10 calls, people denied ever requesting THE service. Porch policy of credit is a scam. 2 emails 1 phone call and 1 SMS is not enough to request credit, regardless of no CONTACT of any kind!!! It will take you to have full time person to work on those and keep track. Stay away from call services. 8 bucks a call, but people on the other line don't need your service. :( Time you spend on requesting credit, will make this service 3 times more expensive than anything else. I made thousands on YELP in 1 month after spending $800 and ZERO after spending $1,200 with PORCH.

I am a contractor, I signed up and deposited $350 to purchase leads. I have called every customer and not 1 out of the 10 customers even wanted work done. Porch has the worst leads I have ever purchased. I then tried to get my money refunded. Which should be easy, but nope. I have to wait for a specialist to call me and tell me how they will... Exactly. I spoke to multiple homeowners and none of them need work done. I had a guy verify his address and phone number, go to his house and it doesn't exist. I stopped by another house and spoke to the people renting the home and they don't have a clue why their address is on there and a name of a person who does not even own the home. CONTRACTORS SAVE YOUR MONEY!

Bahster was an excellent handyman. He did a fantastic job on everything I needed done: hanging ceiling fans, storm door and light fixture. He was very prompt and worked around my busy schedule. He did not mind working late to complete the job. I will definitely recommend Porch to others (specifically asking for Bahster).

Needed a storm door screen roller installed. Job completed. The first man that you sent completed the job very nicely. I will definitely use the site again. I had ordered the part and needed someone to install. Thank you, the gentleman did a great job.

Couple of landscape stones were left off. Clean up could have been better. Oil from truck leaked on driveway. Overall work on laying landscape wall was OK. Contractors worked hard to finish job in a timely manner. Would not recommend to a friend.

I listed a job on Porch.com. Asphalt Roof replacement and replacement of a skylight. The details will filled in using their forms for supplying info. What Porch does is send this out to people in your area that will pay for these "Leads." Porch indicates they pre-screen these people in some way or fashion. Anyway, here was my experience. I was immediately called by a company over 100 miles away. They asked some quick qualifying questions, when they learned I wanted a skylight replaced they said they didn't do that work and goodbye. (The skylight replacement was in the job description already.) Whatever.

I needed two large pines removed! Hurricane Florence destroyed my home and up-rooted a large pine. Excellent job and very far price! Nice hard working men! Cleaned yard up when finished, removed stumps and hauled off debris! I would definitely recommend this company to everyone needing any type of tree service. I was very impressed with the expertise of each member of the company and will definitely use them again if I need more trees taken down.

Man arrived at scheduled time of 5:00 pm, he was done at 6:00 pm. But I was charged for two hours. I was charged $118 dollars, I do not believe the hourly rate was $118 an hour, if I am wrong please correct me.

The workman who came out was very helpful on both occasions that he was here. I was very pleased with his work and his knowledge. I am pleased with both the skill set of the workman and the response time of Porch.