
Porch Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Porch
Porch is the leading destination for professional installation, assembly, repair, maintenance, and other home services from quality pros. Porch has a nationwide network of home services professionals that make it fast and easy to tackle whatever's on your home to-do list. Porch also connects customers with a suite of free services, including a dedicated Home Assistant, 24/7 help, online project management, project cost guides, pro reviews, and much more. Learn more at porch.com/reviews.
Visit porch.comPorch Reviews
Filter by Rating
- (449)
- (44)
- (27)
- (30)
- (328)
Popular Mentions
- 4,962,754 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,962,754 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 26, 2019
Appt on time, friendly, very knowledgeable, explained what needed to be completed. Good pricing and would suggest other to use. He even notice some issues that I was not aware of in one of the bedrooms. Did a complete inspection of the house electrical service.
Reviewed Aug. 26, 2019
Kyle Brinton Electric provided excellent service. He was polite, punctual, competent, and quick. He was in and out in one hour. He communicated with me exactly when he would arrive. He was also flexible and came over a day early with short notice. I was especially impressed because he also is able and willing to work Saturdays. He even carried out the old ceiling fan for me, which he certainly did not have to do. I have a list of additional projects I'm hoping to hire him for in the near future.
Reviewed Aug. 22, 2019
I just had one living room blind to install. I just could not get it done. The gentleman came in and had installed it within twenty minutes. He was so nice and knew what he was doing. I would hire them anytime I had something for them to do.
Reviewed Aug. 22, 2019
We had a circuit that kept overloading. The tech came out and gave a quote to troubleshoot the issue. He did a thorough check from the breaker box to the unit itself, He then rewired the unit and completed the necessary repair in a little over an hour.
Reviewed Aug. 22, 2019
This company contacted me through HomeAdvisor and the gentleman I spoke with gave me a quote (119.00) and when I decided to go with it a young lady I contacted to put in my order then gave me another quote (237.00). I kindly reminded her that I had already received a quote and if they would honor it (119.00). She stated that she would need to talk with her manager and call me the next day. Well, the next day another gentleman called and gave me another quote (198.00) which was a little cheaper than the lady's quote but not what I was originally quoted. I kindly asked them again if they would honor the original one. Well he said that he would call me back once he speaks with a manager.
Well the young lady called me back and said that they would not honor the original one but with the highest one quoted by her. I thought this was very unprofessional and bad business. They all need to get on the same page. I told her that I would never used this company for anything I needed done. She had the audacity to asked me as we were ending the call if there were any other projects that they could help with....REALLY????

We are sorry to hear about this experience. We aim to provide homeowners with an easy, straightforward process from booking through project completion. We missed the mark on communication here and we apologize for any inconvenience.
Reviewed Aug. 22, 2019
I hired someone through your site, you do not vet these people, they in turn farm it out to another supposed worker, you won't honor claims for anyone who did not sign up directly. My money was stolen $2300. Worker has not done 1 single bit of work, no one in your company will help me... I will be filing a complaint with ny attorney general and suing for my money... I do not recommend your services.

We are very sorry to hear about the experience that you had with this contractor, and would appreciate the opportunity to learn more. Please email us to discuss further.
Reviewed Aug. 21, 2019
Repair at dishwasher enclosure. We were given info from a Lowe’s installer. We were texted/called within 10minutes of placing call. Pleased with work & price of repairs. We will recommend to other people & keep # on file for future use. Did not know of service until installer told us about it.
Reviewed Aug. 21, 2019
The gentlemen who mounted the tv's arrived on time. They were friendly and very knowledgeable about the project. The job was completed quickly and the results were perfect. The gentlemen were very careful with the TVs and the home furnishings.
Reviewed Aug. 21, 2019
I had scheduled a furniture assembly job for Monday 8/12 - the handyman no showed. I had to call them back to reschedule for Wednesday 8/21. I get a text that morning that the handyman had to break the appointment, but he can come Friday afternoon 8/23. I needed someone sooner, and it took 3 calls for me to finally get to a supervisor who only had excuses and told me he didn't have anyone available until next Tuesday 8/27. He was polite and apologetic, but that is not taking care of the project. Unacceptable. I would've given 0 stars if possible.

We apologize for this experience. When your appointment was booked, we believed we would have a professional able to provide service. We apologize for any inconvenience and hope you’ll consider using us for a different service in the future.
Reviewed Aug. 21, 2019
Garrett is a pro and did an excellent job of cleaning all the carpet in our fifth wheel trailer and the seats of our Honda CRV. We recommend him for carpet cleaning using touch-mounted hot water equipment. He also provides a unique service of shielding the hoses that run into the trailer/house with clean plastic to avoid dragging dirt or debris into the space he cleans.
Reviewed Aug. 21, 2019
Man was a NO show on Saturday - very disappointed as I waited many hours for him with no communication. Porch contacted me to reschedule and right now I am waiting for the man and he is 30 minutes LATE!!

We're sorry to hear about your experience with this contractor. We have sent this feedback to our Management Department. We hope you will give us another try to connect you with a quality pro for your next project.
Reviewed Aug. 21, 2019
Tim **, from Hammer Construction, LLC. did exactly what I asked him to do. He secured 4 footings on my deck that were attached to a second floor deck. Tim showed up on time and went straight to work. I'm very pleased with his work. I would highly recommend him.
Reviewed Aug. 21, 2019
I have never used heard Porch. I don't even know what Porch is. I recently used Angie's List to hire a contractor. Are you affiliated with Angie's List? If so, how do you expect customers to know that? Please don't waste my time with bogus surveys. I get enough -- no, TOO MANY -- surveys as it is. I would happily rate my contractor if I receive a request from Angie's List. Please do not add me to your distribution list; I don't want to receive Porch offers and ads. I don't even want to receive them from Angie's List.

We want to apologize for this experience - we missed the mark on communication here. Thank you for this valuable feedback, as we are always working to improve our customer experience.
Reviewed Aug. 21, 2019
Sales rep came to our home in the pouring rain. His suggestions enabled us to use the gutters we already had while adding new ones where needed. The Leaf Filter product was included on our existing gutters. Great work by a professional crew. Thank you!
Reviewed Aug. 17, 2019
I paid USD80 for Porch to install my TV via Walmart. They did not show up for the first scheduled appointment. After a week of trying to get in touch with them, they finally gave me a date a week later. They did not show up for the second scheduled appointment. This time they managed to book the next appointment for the next day, so that was something. They did not show up for the third scheduled appointment. It's beyond a joke.

We want to apologize for this experience - we missed the mark on communication here. Thank you for this valuable feedback, as we are always working to improve our customer experience. We have reached out directly to learn more.
Reviewed Aug. 14, 2019
Porch efficiently processed the job request and sent a qualified technician who competently completed the job. The technician notified me in advanced of his timing and showed up on time. He completed the job in a timely manner. Satisfaction was met.
Reviewed Aug. 11, 2019
Porch published a libel review that was anonymous. I asked them to remove it via email and in a telephone call. I have proven the accusations to be false but their staff hasn't acted as of yet. This has severely harmed my business.

We apologize about this inconvenience and have reached out directly to learn more.
Reviewed Aug. 8, 2019
I strongly urge contractors to AVOID using this website. The staff is rude and ignorant of what a good lead is. I purchased a lead for $50.00. Same day I sent a email and left a voice message. I never heard back from the "client." I honestly don't know if the person even exists. When I requested a refund, they said that I did not qualify because I did not call that person at least 3 times. If someone is interested in having work performed, they would at least contact me or email me back stating they are working with someone else.
I wasn't even aware that I was suppose to call them 3 times within 72 hours. You don't know this until you request a refund which tends to be after the 72 hours. Plus, they don't refund your credit card. They give you a "bogus" account credit. We don't plan on ever using this company. Due to their lack of integrity and dealing with their incompetent staff. We highly recommend not using this company. Bottom line, I gave away $50 dollars to a company that provided me with a bogus lead.

We're sorry to hear about your experience. Sending pros quality leads, and crediting leads when they are invalid is something we care deeply about, and we'd be happy to discuss any issues you may have had with lead quality. You can reach our support team here: https://porch.com/pro/support.
Reviewed Aug. 8, 2019
James was very helpful, polite, knowledgeable and very interesting. What a pleasant individual. I recommend him for anything. He made sure I understood how to operate the bike. What a hard working man. He was on time and kept me informed of his arrival. Saved me from being frustrated. Teresa
Reviewed Aug. 7, 2019
One company came with a large notebook and wouldn’t give us a quote until he had gone through the notebook. The quote was based on an aerial view of the house. The other company got on the roof and gave us a good quote.
Reviewed Aug. 7, 2019
I called Doug's Appliance in Thornton and was satisfied with the repair of my GE front loader Washer. Doug was available the same afternoon and called ahead to let me know when he was on route. He is also courteous, experienced and knowledgeable.
Reviewed Aug. 6, 2019
I had a good experience with Porch. Our installer showed up a bit late but beside that the job was done well and he tidied up before leaving. I don’t have more to add. I would recommend the service and would use them again.
Original Review: Aug. 6, 2019
The service was awful. They used my bathroom 2 times and stayed in there over 5 minutes each time. it sounded like he had the runs. I had to wipe down the toilet after he left. They took 2 long breaks over 15 minutes each and took a long lunch on my patio. Then they over charged me because they said the job took longer than expected. The worker who did the job told me that he did not like working outside. So I guess I had to pay the price, they originally told me that it was going to be around $370 but he charged me over $700. They were putting together a Gazebo from Overstock and ripped me off.

We are very sorry to hear about the experience that you had with this contractor, and would appreciate the opportunity to learn more. Please email us to discuss further.
Reviewed Aug. 2, 2019
I was very impressed from the initial phone conversation to end of job. Excellent job. Free My Timber installer was on time, did an exceptional job, finished on time and cleaned up after himself. I would recommend this company for any floor work.
Reviewed July 29, 2019
I used this service for a contractor for a bathroom remodel. Two Guys. The demolition went well. Then the issues began. Long story but I am now without use of the shower installed by contractor. Drain is leaking into the dining room ceiling below. Installation of everything with sticky silicone caulk all over everything. This is non-paintable caulk. Absolute nightmare. Contractor has left the job. No contact after many texts. Out money for the products I supplied and other things purchased along the way. With no usable bathroom. VERY POOR WORKMANSHIP AND CRAFTMANSHIP. Total disregard for the property.

Hi! We sincerely apologize for this bad experience and any inconveniences brought on by this. Please forward all these details to us where our Trust & Quality team will help you start a claim and get your project back on track.
Reviewed July 29, 2019
Right on time. Did great work. Highly recommend. Will have again when needed. Difficult to find good, honest people who are proud of their work, but this gentleman was polite, honest and hard working. He took our rugs to clean as well.
Reviewed July 29, 2019
I contacted Porch.com for some work in my home. I needed five ceiling fans installed in my home. I have the old ones out, the new ones put together, and they were charging me 59.99 for each one. Each should take less than fifteen minutes. I am a retired contractor that knows. I agreed to allow them to install. The install was arranged for three days later. I cleared the calendar, as we have daytime sleepers here. I pulled all the necessary items from the garage, set them exactly where they are to be installed - basically ready to go. They called this morning and said that they had overbooked, and the earliest they could do it was on the following Saturday. I have an inspection pending on this. I would definitely NOT USE THIS COMPANY, EVER!! I will call an electrician or something easy like Lowe's Contracting Service. I would NEVER SEND A FRIEND, NOR AN ASSOCIATE to Porch.com. It would be a Pointless Endeavor.

We apologize for this experience. When your appointment was booked, we believed we would have a professional able to provide service. As we were unable to send someone out, we canceled the service. We apologize for any inconvenience and hope you’ll consider using us for a different service in the future.
Reviewed July 28, 2019
The Porch representative, Mr. Jamel **, was very professional and assembled the TV stand with precision! He contacted me beforehand to let me know of his pending arrival. He explained how the shelves on the TV stand can be adjusted. Altogether, I am very satisfied by my experience with Mr. ** and Porch Home Services.
Reviewed July 25, 2019
Quickly lined up with several choices of repair companies in my area: 3 to choose from: went with company that I also verified through Angie’s list. Repairs scheduled for 2 days later, completed within a few hours with clear communication with company technician and repair crew on site. Pictures before and after repairs completed. Great service overall.
Reviewed July 24, 2019
I scheduled service w porch to have someone come out to assemble a tv stand. I informed them I needed someone out before 11am because I had to work, my appointment was for 9am, at 9:18 I text the tech and he stated that he would be there shortly, by 10:22 he still had not shown up nor did he text, I text and he says he is stuck on a job in Westchester and would be to me by 12 noon, I could only conclude that he doubled booked! He finally arrives at 1pm!
Reviewed July 23, 2019
The installation of my microwave was done in record speed and accuracy. The installers (2) were professional, neat and fast. I would definitely recommend this team to do any installation. I will buy appliances from Home Depot in the future.
Reviewed July 18, 2019
I've often wondered how these internet companies work in scheduling independent providers to come to your home and do reliable work. Thought it was going to work out - scheduled a simple microwave installation three days go and got a call tonight saying "they are now unable to fulfill our order as priced and scheduled for tomorrow". Now we get to start over again and find our own contractor. Will never use Porch again and probably not another such service. I would recommend doing your own research and scheduling directly with the contractor.

We're sorry to hear about your experience. We missed the mark on communication here, and we apologize for any inconvenience. This feedback has been forwarded to our support staff and we will use it to improve our customer satisfaction.
Reviewed July 15, 2019
We need a ceiling fan installed, so I shopped around and found that Porch had the cheapest quote. So we scheduled a handyman to come out. On the day of our CONFIRMED appointment, our handyman didn't show up. No call, no text, no email, no communication from Porch, nothing! My morning plans are gone, and my fan is still in the box. I called Porch and tried to reschedule (with a different handyman). They rescheduled me for 9:00am today. At 9:30, after no calls, texts, communication AGAIN, I had to call Porch, AGAIN. This time, they put me on hold for 5 minutes, then hung up on me. Called 2 more times, same thing! Called a 4th time and it went to voicemail!?!? How can a nationwide company have such terrible customer service?
When I finally got in touch with Porch, they heard my case, and went to "investigate" the problem. They called me back an hour later saying they spoke with my handyman and he was "on his way". Ugh! I guess I'll cancel my lunch plans today. Then, 10 minutes later, the handyman calls me and says HE CAN'T COME! He just got a text telling him to come, but his schedule is booked today! But didn't Porch just speak with him and confirmed that he's on his way? Nope, they just sent him a text and didn't wait for a response before calling me.
This feels like such a scam, but I haven't spent any money, so how could it be? I can't speak to the quality of the work, because my ceiling fan is STILL IN THE BOX! Handyman no-showing is unprofessional, sending my calls to voicemail is sloppy, but lying to me about the handyman being on his way... that's shameful. No, I will not be scheduling a 3rd appointment with Porch.

We're sorry to hear about your experience. We missed the mark on communication here, and we apologize for any inconvenience. We have reached out directly to learn more.
Reviewed July 10, 2019
Contractor showed up on time. Did a great job at a fair price. Had the best price out of three estimates. Other contractors failed to show up as promised. Did the repairs in a week's time. Job looked great when finished. Would recommend them and would use them again for repairs.
Reviewed July 10, 2019
Tile & Grout repair in bath shower Passaic Park NJ. I worked with JCB unlimited Jahaad **, he did an excellent job, at a great price, I highly recommend him. He fixed the tile and repaired the shower tub in about 1 hr. When he ran into a problem, he fixed it without extra cost. A man at his word. Hard to find them like this. Great job!
Reviewed July 10, 2019
Office chair assembly. Adjustable chair seat is too low, way too low. The maximum seat height is the same as a regular chair (approx. 18"). You can only lower the seat down, say to 15". I have to use my 'puffy pillows' to get the right seat height. Not happy, not happy.
Reviewed July 10, 2019
I never received a single response to my inquiry. Nobody ever contacted me to offer to trim the trees. I had to find a tree trimmer elsewhere. Porch was useless and only set me back two days waiting for a response that never came.

We're sorry to hear we have not been able to match you with a contractor yet. We do our best to match homeowners with qualified local pros who can get the job done. In this case, it's possible there are limited pros in your area qualified to do this project. We hope you'll give us another try for a different project in the future.
Reviewed July 9, 2019
After I used the carpet cleaner, which I liked, I got 3 more contacts from you regarding recommendations, even though I told each Porch person the work was completed. Now I'm getting contacts from potential businesses to do the same work. Don't you talk to each other? Frankly, it's getting annoying.

We want to apologize for this experience - we missed the mark on communication here. Thank you for this valuable feedback, as we are always working to improve our customer experience. We have marked your project as complete, and no further contact will be made.
Reviewed July 9, 2019
Kyle with Harmony Construction contacted me and came out and looked at my 2 bathrooms and give a quote. I thought it was great and told him to go ahead. He gave me a suggestion about getting a taller faucet. I love them. The tall toilets are great. Thank you I will use you again.
Reviewed July 8, 2019
Lola Concrete did an excellent job rebuilding a mailbox stand that was hit by a car and destroyed. They had the job done in 2 days. Very pleased with their work. They had to go to a number of brick yards to find the right color of brick to match the other stands in the subdivision.
Reviewed July 7, 2019
After putting my request in for the job I got a call for service. They responded and asked to provide a quote. The first quote was high but we negotiated for a fair price. They did a great job. It was fast and easy.
Reviewed July 4, 2019
We were contacted and given contractors to give us quotes for the above. The contractor came out the next day and gave us good prices on what we needed and was very friendly and knew his business well. Gave us several options. All around great experience. Thank you. B&T
Reviewed July 3, 2019
Horrible!!! Do not waste your time! I was promised last week that someone will show up today to install my TV - instead I received a text last night to let me know that porch does not have anyone available... SERIOUSLY.. then why the heck schedule it??!! I planned my whole week around that appointment. Find someone local instead!

We're sorry to hear about your experience. We missed the mark on communication here, and we apologize for any inconvenience. If you still need help with your project, we would greatly appreciate the opportunity to work with you again and make it right.
Reviewed July 2, 2019
Lehigh Construction. Mike Lehigh is terrific! On time, works hard, great integrity, very knowledgeable about anything and everything in a home. Mike installed new laundry room doors, light fixtures, blinds, closet supports, a tub fixture and much more. Thanks for helping me find him.
Reviewed June 30, 2019
Mr. Doug ** is very professional. He is well spoken and respectful. When it comes to the inspection of your new home/investment, you will appreciate how detailed he is. I am very satisfied and I strongly recommend his service to everyone!
Reviewed June 27, 2019
Greg ** came to our home and replaced slide out drawers in our food pantry along with new hardware. He was fast and did a great job. He knew what he was doing. We'll use "Porch" again, the coordinators were personable and most important they return calls.
Reviewed June 26, 2019
I had the tile in my house cleaned yesterday and I was really glad I called Porch. Henry was on time and had such a great personality. He went out of his way to make sure everything was cleaned and took his time to do it right which I appreciated. I certainly will call him again when I need it done. Thanks Henry!
Reviewed June 26, 2019
Chandelier and hunter fan installation. It was done timely and installed excellently. We are very pleased with the work. It took one hour longer than first described to us, but it was still reasonably priced. I would highly recommend Porch to people who are thinking about installations as we were.
Reviewed June 25, 2019
Treadmill Assembly. Initially there were some issues with scheduling, but this was due to Walmart's delay. Once appointment was set, Jay was prompt, prepared, friendly and did an excellent professional job. In addition, on the spot for an additional charge he disassembled my old treadmill so I could get it out the door.
Reviewed June 25, 2019
New fans. Dean of Power Logic arrived on time; great communication; work completed in a very timely manner. I will call him again. I was contacted by multiple electricians. Dean got me on the schedule immediately. He came prepared to tackle the high ceilings.
Reviewed June 24, 2019
I made an appointment on Porch.com for someone to come and look at my laundry room where I need a dryer vent installed. I provided a detailed explanation with measurements. The website lets you set up a time. I selected the first available which was 2 days after I made the appt. The confirmation stated that someone would call to confirm before the appt. That call never came. The time of the appointment came and went and no one showed and no one called. I sent a follow-up e-mail to Porch with a full description and a copy-and-paste from their website showing the appointment. The response must have been auto-generated since it did not reflect the existing case at all. I responded but got no answer. I will never try again to do business with this company.

We apologize for any unclear or delayed communication about your appointment. We want to thank you for your feedback, as it helps us to continually grow and improve. We have reached out to you directly to learn more.
Reviewed June 24, 2019
Within a few hours my drain problem was cleared and we are back in business. The plumber was courteous, knowledgeable, clarified all charges up front, and did not try to upsell us. What more can I say? I'll be back with more projects.
Reviewed June 22, 2019
Yard maintenance. One of your companies came to my house and gave me a quote. I accepted the quote and work was to start the following Tuesday. No one showed up. I text the owner who apologize and said he would be here on Wednesday and then every Tuesday. No one showed up on Wednesday. I told the vendor to cancel as he was not reliable

We apologize for the experience you had with this contractor. Please reach out to us with your project details and contact information, we want to make sure this does not happen in the future. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.
Reviewed June 20, 2019
I was trying to schedule service to install a pergola at my home. The representative was very nice until he told me the price which he quoted as being as much as what I paid for the item. When I told him I couldn't afford that, he hung up on me. Very rude.

We are sorry to hear about your experience. We're not sure where the miscommunication happened here, but if you need assistance please reach out to us and we'd be happy to help.
Reviewed June 20, 2019
Omar was very communicative and quickly did the work that we needed help with. We had a bunch of little jobs that we needed help with and he was professional throughout. We would recommend him to anyone needing electric work in the future!
Reviewed June 19, 2019
I was given a quote on having a pool taken down and reinstalled. I was called and told it was canceled due to not explaining what I needed done correctly. I gave full details and was told I didn't and my order was canceled. He also state he would reach out to 3 contractor would would get in touch with me and that didn't happen. Not happy with your service.

We apologize for any unclear or delayed communication about your appointment. We want to thank you for your feedback, as it helps us to continually grow and improve. Please reach out to us so we can learn more.
Reviewed June 19, 2019
I was put in contact with a lawn care (& handyman) provider. We had a good phone conversation, but then I was able to find a man in my neighborhood to mow my lawns. I re-contacted the provider you folks found for me - cancelled our previously scheduled visit - and he, again, was very easy to talk to and understood my situation. I have kept his contact information in case I need it in the future. I appreciated knowing about him.
Reviewed June 19, 2019
I signed up to be a contractor. I have used lead generating platforms before and had some good luck. Immediately I received bad leads that did not pay for the leads that I received. I gave it a year and still no luck. This doesn’t bother me, maybe the leads were not a good for my company. Where things seem a little scammy is when I went to cancel my account. They play games, their “cancellation department” seems to never be available. I tried calling several times at different times of the day and still the “cancellation department” is not available. They just kept charging my credit card and giving me the run around. I have disputed the charges and feel confident that they will be removed, but still what company does this?!? I would not recommend. I dug into the company and they laid off half of their employees last year... not a good sign. Spend your money elsewhere...

We're sorry to hear that you have not had a positive experience working with us. We aim to provide contractors with high-quality leads and exceptional customer service. We take your comments seriously, and we will use your feedback to continually improve the Porch experience for contractors.
Reviewed June 19, 2019
Your company sent out the nicest serviceman to assembly my recliner chair. He was very polite and took care of me very well. The only problem I had was scheduling the assembly date. My order arrived early and I could not get it scheduled earlier.
Reviewed June 19, 2019
I was having trouble finding interior house painter for a specific window of time in July. Used Porch.com for the first time and had 3 vendors identified within 3 hours. Had on site estimates from all 3 two days later. Chose one and was under contract within 5 days of using porch.com. Will definitely refer and use again!
Reviewed June 17, 2019
First of all the guy showed up Precisely on time! I like that. Secondly, he did an awesome job! He was understanding of my predicament and why I hired him (that is, because of a dispute with a neighbor on one side of my home). He went about the work professionally and without anything that the neighbor could legitimately complain about and say was done wrong. I'm very satisfied and highly recommend Nu Clean for pressure washing.
Reviewed June 17, 2019
I booked an appointment with them to get my AC unit installed. I had to take some time off from my work to be at home for the appointment. Then, nobody showed up. I called after 15 minutes to know that they decided unilaterally to cancel the appointment!! Very disrespectful to the customer time.

We apologize for this experience. When your appointment was booked, we believed we would have a professional able to provide service. As we were unable to send someone out, we canceled the service. We apologize for any inconvenience and hope you’ll consider using us for a different service in the future.
Reviewed June 12, 2019
After a few emails and phone conversation with PORCH, two men arrived (O.C. (sp?) and Dustin) at the appointed time, did a great job of assembling my elliptical trainer, were very pleasant, and left absolutely no mess! Very happy with the results!!
Reviewed June 12, 2019
This company promises they have the best people and will make everything right and the customer happy. They promise 24 hour notification prior to job then 1 hour before job. None of that happened. Every time I called the main number I spoke with a different person. The manager for my area in charge of the contractors for my area did not call 24 hours prior so I did and had to speak with main number staff instead who said the contractor accepted the job and will call 1 hour prior to job. No one called so about 30 minutes after job was to begin I again called the main number who said they would have the manager call me.
15 minutes later the contractor called and said he had a last minute personal emergency so I asked him to have his manager call me. Another 10 minutes go by so I called the main number and then the manger finally called! He said he was sorry but there is nothing he could do but would reschedule. After waiting so long for that appointment and then receiving no communication as promised I rejected that suggestion. I can’t help but think I would have been waiting all day for the contractor to show up because no one would have called me!

We are sorry to hear about this experience. We aim to provide homeowners with an easy, straightforward process from booking through project completion. We missed the mark on communication here and we apologize for any inconvenience.
Reviewed June 12, 2019
Located our septic tank and repaired pipe to tank. Would definitely recommend them and we have to our neighbors on Trillium Trail in Franklin, NC. They were always on site on time and also showed up. They were the first to be able to find our septic tank.
Reviewed June 10, 2019
Extremely knowledgeable of the work we wanted done. He did every everything we wanted done. Johnathan was knowledgeable of the issues with our system and took all of the necessary steps to make the appropriate repairs. Would defiantly hire him again.
Reviewed June 8, 2019
Ever since I notified Porch that I was unsubscribing for their program, I have received nothing but bad leads. Not one customer has responded to my calls or texts. Tried to get credits for them but Porch says they don't qualify. I seriously believe that Porch is just trying to drain my funds in my account and not provide me with any good leads because I am not going to utilize their program anymore. So until my notice to unsubscribe, Porch was great. Now they just want to take my money. Beware when you unsubscribe. Be prepared to just give them your money.

We're sorry to hear that you have not had a positive experience working with us. We aim to provide contractors with high-quality leads and exceptional customer service. We take your comments seriously, and we will use your feedback to continually improve the Porch experience for contractors.
Original Review: June 7, 2019
Would give negative 5 stars if possible. Terrible customer service and policy. Operator made mistake of under quoting and charging me even though I reminded them multiple times on my unit size and weight. Installer texted and called on holiday until 7pm asking me to change appointment time and complaining about Porch office overbooking and not charging enough money AND promised to still show up and do installation the next day. So I took a full day off to accommodate but they no show. Office first insisted their Install department is at fault then lied about they don't service my area and therefore cancelling my order and give me a refund -- after wasting 2 weeks of my time and a work day losing income! This business has no ethic and irresponsible and have customer suffer from their mistakes.

We apologize for this experience. When your appointment was booked, we believed we would have a professional able to provide service. As we were unable to send someone out, we canceled the service. We apologize for any inconvenience and hope you’ll consider using us for a different service in the future.
Reviewed June 5, 2019
Heat pump was making a loud whining sound. Tried calling company that installed it and their phone is no longer in-service. Contacted Porch, I had a reply within an hour and Nathan from Immaculate Heating and Air was at my house within 3 hours. Seems the blower motor is on its last leg, Nathan inquired about the purchase, I found my warranty papers and luckily it's still under warranty!!! He is coming Friday to replace it. Professional, personable and I couldn't be happier!!!
Reviewed June 2, 2019
Was very professional, and a hard worker! Did my job in a very professional and neat manner! Very Satisfied!!! He came when he scheduled the appointment and kept me advised throughout the entire process. He uses the best quality fencing in his projects and no job is too big or small for him.
Reviewed June 2, 2019
The subcontractor broke my BRAND NEW glass top stove. I hired Porch Services thru a HomeAdvisor request for a handyman. Porch Services was matched to my request. Apparently Porch subcontracts our the job. BLUF, the damn guy put his knee thru my range!

We're sorry to hear about your experience with this contractor. After reaching out to you directly to learn more, we will be covering the cost of the damage to your stove. We apologize for this experience and hope this helps make things right.
Reviewed May 29, 2019
I have received mixed feedback from Porch.com reps regarding my basement door project. I want to replace my existing 3 fold door (approx. width 90") with a sliding door of the same dimensions. The 1st rep told me that they can have a porch.com contractor do the job because there will be no change to the actual door opening. He informed me that if I wanted to extend or reduce the door opening then they would have had to connect me with a 3rd party contractor, which he said was not the case with my project. I was happy to know that there will be a transparent hourly rate and I can buy the door myself, thereby saving money.
However, after I signed up in Porch.com, I spoke to a different rep who gave me a completely different picture. He told me that because I will be replacing the existing 3 fold door with a different type of door (sliding door) I will need to hire a 3rd party contractor. I wanted to hire a Porch.com contractor and not the 3rd party contractor for a reason, I wanted more transparency. Unfortunately, it looks like this is not going to work with Porch.com. Also, as friendly and informative the 1st rep was, the 2nd rep was just the opposite. He did not sound like he wanted to get my business and he did not care. Bad customer service!!!
Reviewed May 29, 2019
The scheduler was great as was the installer. No problems. As a suggestion, please update both your system and Walmart's system to highlight that the TV is not delivered by the installer but separately from third party. I got confused!
Reviewed May 23, 2019
I’m happy that there is such a service. There seems to be a hiccup in communication between the company and their field representatives. That lead to a lot of unpleasantness. My installer did a great job but getting to that point wasn’t the best.
Reviewed May 23, 2019
This was a seamless project from the moment I called for a handyman. Handyman understood what I needed and made suggestions when I was in doubt. He knew his stuff and kept me in the loop while the project was being completed. I will be calling again for my next project!
Reviewed May 22, 2019
I purchased a 65 inch TV from Wal-mart that I needed mounted on my wall. Porch did a good job of following up on the job before and after the job was completed. The Tech Tarus ** did a very good job of installing my TV on the wall and he arrived 10 minutes early.
Reviewed May 22, 2019
Treadmill Assembly - Porch was great! Isaac showed up on time - even a few minutes early, was so polite, worked quickly and had the new treadmill up and running in no time! We would definitely recommend them to others and will use them again ourselves!
Reviewed May 21, 2019
On April 24th I posted a request for a general contractor that could build a screened in covered porch and a side deck for my new home on Porch.com. On April 25th I was contacted by a contractor named Aly ** who is the owner of a company called Construction Near Me. He told me he was referred to me through Porch and could have his lead carpenter meet me at my property to give me an estimate of what the job would cost. That afternoon I met with Timothy ** at my property and was told that they could do the job for $9,850. After speaking with Aly on the phone and agreeing to the price, I met with him at the permit office so we could apply for the building permit and sign his contract to do the work. He requested that I pay him 60% down to cover material cost so I wrote him a check for $5,910. He told me he would start on the job immediately and would have it finished within 4 to 5 days.
More than a week later and work still had not started on the porch but I had made a change to the size of the side deck and increased it from a 4 x 6 to a 8 x 30. Aly had his lead carpenter Tim meet me back out at the property on May 3rd to get another check from me to cover the cost of the material for the larger deck size. They told me the cost of the larger deck with labor would be a total of $3,200 and they had me sign another contract and requested that I pay that amount in full. This is where everything went downhill.
Now that this company had $9,110 of my money they started giving me every excuse as to why they couldn't start work on my property. Every time I spoke with this company they told me they had ordered my material and it was delivered to the property but nothing was ever delivered. This company even tried to get me to pay them in full because they said one of their vehicles broke down and they needed the money to fix it before they could start working. On May 7th the permit office told me that the building permit was ready to be picked up so I let them know they could go by and get it and they did but continued to tell me that they still didn't have the permit just start building which was a lie. The contract that I signed on April 25th said that they would have this job completed by May 21st.
After a total of 20 days had passed and no work was done I told the contractor that I would contact the Sheriff's Department and report them for theft by deception if they did not do the job they were hired to do. The contractor sent a crew out late at night and threw together what was supposed to be the frame to my porch but it wasn't built to code. Instead of building the porch on concrete Footers they buried the structural post 16 in into the ground with no concrete nor did they pour Footers. The structure is larger than a 12 x 12 and in the state of Georgia it is required that anything larger than that there must be joist hangers used to support the weight of the structure on the floor joist.
Also the structure was not attached to the home and was free-standing without additional support added which also are required by code. When I address this problem with the contractor he told me he was a professional and knew what he was doing and for me to not tell him how to do his job. I told him that if he couldn't build the structure to code then he would need to stop what he was doing before the entire structure would have to be torn down and done correctly. The contractor never completed the job nor did he try to make anything right. He just never came back. I contacted the local sheriff's department and they contacted him and informed him that he would be charged with theft by deception if he did not return my money. I am still waiting for my refund.
When I contacted Porch about this problem they had me put together all of the contract information, checks that I wrote, and any conversations that I had had with the contractor. They told me they would help me resolve this problem and would offer to give me back $1,000 of my money to help with legal fees against this contractor. After I worked hard to put all of this information together for them and emailed it to them I received an email back from them just a few minutes later that said that my problem didn't fit the porch guarantee criteria and they would not be refunding me any money.
On top of all of this I did a criminal background check on the owner of Construction Near Me and found out that he had been arrested 3 years in a row for felony charges including felony bad checks, felony theft by taking, and felony theft by deception. Porch said that they do a thorough background check on these contractors but apparently they don't. They send people out to your house that obviously have no idea how to build anything and then when they take your money and don't do the work they don't stand behind their guarantee. I would never use either one of these companies ever again.

Hi Thomas,
We apologize for the experience you had with this contractor; we want to make sure this does not happen in the future. therefore, this contractor has been removed from our platform. Again, we apologize for your experience and appreciate your feedback as it helps us provide better service moving forward.
Reviewed May 20, 2019
Clogged area drains. The technician, Gabriel, knew exactly what he was doing, went straight to the matter and was able to solve the problem quickly without going into extra time and money for me. He was very knowledgeable and professional. Additionally, he was very transparent and what he was doing and did a good job of explaining his actions. The way he acted and performed his duties made me very confident in the work he did.
Reviewed May 18, 2019
So far I am very happy with Antoni **. We made a deal. His proposal was reasonable. He starts the 16th of June. We are looking for another project with him which will be second phase of this project. Now we need a landscape reasonable design offer and a new person for installation of blinds.
Reviewed May 18, 2019
No show for service in St. Louis Missouri. I purchased this as an extra service from Walmart. The tv installer did not show as promised twice. The project manager never delivered. One of the times only half a crew arrived, and the guy didn't seem professional. He was complaining that he never got paid for his work. Had to cancel service and after many calls and broken promises I had to find another company to install my tv. Very disappointing.

Fernando,
This is certainly not the experience we aim to deliver at Porch, and we apologize for any inconvenience. Thank you for this valuable feedback, as we are always working to improve our customer experience.
Reviewed May 18, 2019
Deck Repair - CAS Renovation - Arrived promptly, explained why they were going to do and communicated the duration of the job. Workers were very courteous and professional. I would certainly recommend CAS. Did a great job. I am totally satisfied. I am going to use them for a project in the near future. They are very knowledgeable in various areas.
Reviewed May 16, 2019
Recumbent bike assembly - My Handyman was on time, knowledgeable and very considerate of my home. I will be using this service again. In the past I would find something in a store I liked, but it came in a box and required assembly which I could not do. This service opens new doors for me. Very pleased.
Reviewed May 16, 2019
New door was installed properly, however, the storm door is crooked and does not align properly. Costs were extensive. The handyman charged 59.00 to come and measure for door. He ordered the door for 219.00, then took three days to install which resulted in $550.00 in labor charges!
Reviewed May 15, 2019
I was extremely apprehensive about utilizing Porch services after paying a $99 fee through Walmart to have the TV stand that I purchased assembled. I found out after placing the order that the $99 was just an estimate and not a fixed quote. I spent several times over the phone and via text trying to figure out exactly how much it would cost me before scheduling an appointment. Since I only paid $149 for the stand, I did not want to pay more money getting the stand assembled than it was worth to begin with. Finally, I decided to bite the bullet and eat the cost but after speaking with someone at Porch, I was told additional charges are only added if the item requires to people to assemble and/or is excessively large.
In addition, when I found out that Porch is essentially a handy man service, I signed up for them to mount a curtain rod for me, as well for an additional fee. I am extremely happy with Alvin's work and the timing was perfect! My TV stand looks lovely in the living room and the curtain rod that was mounted hangs up the curtains that I have covering my front door to provide some level of privacy. I was so happy that I was not charged any additional money for the assembly, even though it took a little over 2 hours to complete. I will definitely be utilizing their services in the future!
KP
Reviewed May 14, 2019
The setup process was easy and straightforward. I was very impressed with the upfront pricing. The contractor that arrived (Paul **) did an incredibly amazing job. The project looks spectacular. He went above and beyond to make sure my "easy" task was completed beyond my expectations.
Reviewed May 14, 2019
Porch sent James out to install two new window AC units. He called to confirm and as he was en route. The job was done excellently. He made the whole experience comfortable. The units are in solid. Security was a concern. He made the adjustments for fit and security. Thanks for his expertise.
Reviewed May 14, 2019
It was a two person job but you only sent one person and I was concerned but William did a great job. I was charged for two people but the amount was corrected and I was issued a refunded the difference.
Reviewed May 13, 2019
Terrible experience. I was trying to screen in my porch. When I first talked to someone they gave me a list of supplies to pick up and I knew what they were telling me was wrong so I asked the handyman to come out and look at my porch and let me know what I needed. He charged me $15 for the visit. He pushed this appointment 24 hrs and then showed up about 90 minutes late. Porch then first scheduled me for a date to do the project which the handyman said he was unable to do so we pushed it 6 days later. Then 2 days before the appointment Porch asks if I can move my appointment to which I told them no. They said they would find someone else to do the job.
Instead of finding someone else to do the job they send me a message saying that my project was not in their scope and they are unable to do it. Absolute joke of a business. You’re telling me a company named “Porch” can’t screen in a porch? If you can’t do it why did your so called “handyman” say he could do it? Why would you have me go buy about $500 worth of supplies if you can’t do it? Do not ever use this company. Customer service was incompetent and useless. “Handymen” can’t hold an appointment and after they cancel on you a few times they’ll just cancel the whole project. They said they would give my info to a contractor and they would get in touch with me within 24 hours...well, it’s been about 100 hours and still no contact.
Reviewed May 10, 2019
Kitchen Island Assembly - He was awesome! On time, skilled & done in no time. He called prior to let me know he had arrived. So polite and courteous. I could not have asked for a more nice, polite and person to come into my house. And he was so skilled at what he was doing. I would certainly ask for him again.
Reviewed May 9, 2019
Would NOT recommend PORCH to anyone. I had them install a above ground pool. The install named Jorge put the pool up. Never got in the pool to straighten out the bottom. He said, "Just add water and it will work itself out". Well that did not happen so I called his supervisor Victor ** and he assured me he would take care of getting it fixed. So a week later and many phone calls he sent Jorge back out, mind you Jorge said leave about 1' of water in the pool so I did so when he got here this morning. He said, "Oh it needs more water drained and I don't have time to wait here all day for the pool to drain, you need to get someone else to fix it because what little money I make on the installation is not enough". I offered to go get and pay for a sump pump but all he had were excuses. My pool is still not fixed now I will have to find some reputable company to come finish what they started. I am not Happ

Laurie,
This is certainly not the experience we aim to deliver at Porch, thank you for bringing this to our attention. We apologize for any inconvenience, and appreciate your feedback as it helps us provide better service moving forward.
Reviewed May 9, 2019
The installers were extremely helpful, courteous and knowledgeable. They removed the old TV, unpacked the new one and installed it properly. They then cleaned up, removing all debris and leaving the area in better shape than when they arrived. Really appreciated the service provided.
Reviewed May 8, 2019
Landscape - This was my first experience working with Porch. It was amazing and very professional. I had a lot of boxwoods, hydrangeas, rose bushes, etc to be cut and trim. They look wonderful. I would not hesitate to hire them again.
Reviewed May 8, 2019
Needed monthly service for lawn & redo front landscaping including a retaining wall for privacy but may need different company for front or at least a lawnscape designer but fine with first service but stated “I don’t pull weeds. That’s extra."
Reviewed May 8, 2019
Road asphalt repair - We were looking for estimates for road repair and you showed us 3 vendors. All 3 contacted us and provided estimates. We are signing a contract with one of the vendors. I would recommend your service to anyone looking for this type of work.
Reviewed May 8, 2019
Had my 21 x 25 ft deck resurface. DJ remodeling did an awesome job. It looks brand new. I now have them fixing my roof. Highly recommend them. The crew was very professional, very clean and very accommodating. Work was actually done sooner than I expected. I'm very happy with them. I'm glad I went to Porch.com. I would have never found an awesome contractor like him so thank you very much.
Reviewed May 8, 2019
Mark ** was super knowledgeable, he was so awesome and did a really outstanding job. I really enjoyed his expertise. 10+ Stars for sure!!!! I would definitely recommend Porch services. And, also use Porch services again. Great team! Super service, thank you!
Reviewed May 8, 2019
Adult trike assembly - The guy arrived on time, he was very courteous, worked fast and adjusted the seat to my satisfaction as far as height. Maybe too fast because I had to have the seat tightened... It rocked forward and back. Great job otherwise.
Reviewed May 8, 2019
Edward arrived on time and ready to work. I helped him and we installed the oven in two hours. He was great to work with and a hard worker. He is one contractor you better never let go. He was the epitome of professionalism.
Reviewed May 8, 2019
I was impressed at how quickly porch.com reached out with an email after my purchase. That is where the service stopped. I had two or three scheduled appointments cancelled and pushed a week out. I cancelled the order from Walmart, and requested a refund. Perhaps you work well in other cities, but Cincinnati… Not so much.

Jan,
We are sorry to hear about this experience - we missed the mark on communication here and we apologize for any inconvenience. Thank you for this valuable feedback, as we are always working to improve our customer experience.
Reviewed May 8, 2019
The person who came to put together the recliners was professional, friendly and assembled the product well and quickly. The people I spoke with over the phone to set up the assembly were professional and helpful and kind. I was satisfied with the work and with all who I spoke to from the company.
Reviewed May 8, 2019
Curtain Rod, Drapery Hanging, Bookshelf Installation - The Porch ServicePro was terrific. He was on time, knowledgeable, personable and professional. The booking experience was above and beyond expectations and so much better than any experience I've ever had with local Home Advisor so-called professionals who were always disappointing no-shows. I will use this service again and highly recommend them!
Reviewed May 8, 2019
Nico was very professional and prompt. He was courteous and very helpful. I can't wait for him to come back and do some other things. Nico shared his experience and really has a love for what he does and offered great suggestions.
Reviewed May 8, 2019
The handyman was great... Tv stand was assembled very quickly, it was finished in no time. I am very satisfied and would highly recommend this service to anyone. If you're hesitant about this service, I’m telling you right now this is the best service I’ve ever received.
Reviewed May 8, 2019
Desk assembly - Extremely satisfied. Marvin was competent, did a very good job, & also a very nice gentleman. He came on time; sent text as to his arrival time. He changed our appointment time when my plans changed. iI would definitely do business with Porch again.
Reviewed May 8, 2019
Garage railings & step - Daniel ** came & did some work but twice did not finish work. Called his mobile & sent text messages. Missed a call from him 5/7 but he didn’t call back or answer my text messages. Will contact project coordinator Jose if I don’t hear back from Daniel. Otherwise the work he did on railings was good but not finished yet. Hope he’ll finish soon.
Reviewed May 2, 2019
The Service Guy (Robert) came and mounted my 50" TV on my Living room wall. The entire time that I communicated with Robert by email, phone, and in person he was very Professional. He answered all of my questions and concerns that I had abut the TV and mounting. I will recommend your company and Robert to my family and friends. Thanks for hiring someone who is knowledgeable and has the compassion and skill about what they do!
Reviewed May 2, 2019
TV is more than 1/2" out of level. He also drilled numerous holes in the wall before finally hanging it where it is. Send someone to fix it so I can hook my equipment up. I've left messages three times since Saturday will no response. Next call will be to WalMart.

Stephen,
We apologize for the delayed communication here. We will reach out to you directly to make sure you are helped.
Reviewed May 1, 2019
Edward ** was prompt and polite. He tried a couple of things to repair a warped sticking porch door. Because it had to be left open to allow adhesive to dry, didn't know until he’d left that job wasn’t sufficient, and door still stuck, pulling glued portion back apart.
Reviewed April 30, 2019
We ordered a pool from Walmart and requested the pool installation and was told to call Porch, at Porch we were told that Porch is a nationwide company and based on our zip code they would do the installation. Three days after purchase of a $1200.00 pool we get a email from Juan soto of Porch telling us to contact Walmart for a refund of installation. We called Juan's office and was told that they do cover our zip code but they don't install pools, if they had told us the truth when we called we would not have ordered the pool. We are both seventy and handicapped.
Reviewed April 30, 2019
We decided to install a walk-in soaker bathtub with a low profile door, rather than chance a fall climbing in or out of a traditional bathtub. We began the search for a professional to do the work. Mr. Ken Bast, owner of Bast Home Improvement – General Contractors responded. He visited the job site that afternoon, on time, well groomed and knowledgable.
Ken and his helper arrived on time and decided to rehearse the move of the tub into the bathroom. Using the box it shipped in, they discovered the choke points before they got stuck. The Install went very well, and was completed and turned over to us early. Bast Home Improvements gets a 5 star rating for the fantastic tub install. Thank you again for a very professional experience.
Reviewed April 26, 2019
I purchased two TVs from Walmart and provided the option of installation with the purchase. I gladly agreed to the installation since it is a business office where the TVs are being installed. I was scheduled to install the TVs within the next few days after the purchase which is April 30, 2019. Today, April 26, 2019, I called the telephone number that was provided in the confirmation email to find out the contractors name, company, and where they are located. When speaking with a gentleman about this, he gave me the name of the company but I had to repeatedly ask for the company name. He kept repeating that he cannot give me the contact information. I stated I do not need the contact information yet, I want to know who is going to show at my door to install the TVs.
After several minutes of trying to get the contractor's name, he finally told me. I repeatedly stated that I did not want someone I don't know just showing up claiming to be the installer. I asked for a supervisor and was told after being put on hold that no one was available. I then asked for his corporate number and he stated he did not have the number to corporate. Try for yourself to find a corporate number for Porch.com and Installs Inc, LLC and watch the labyrinth of website redirects. You will find that when you click on Installs inc, LLC you will be redirected to NAL Group which is a logistics company.
So, in haste I tried to locate corporate numbers for Porch.com or Installs, Inc. You guessed it, a labyrinth of websites. After finally tracking down a corporate number from the many redirects, I was able to find a number to NAL Group. After clicking on the contact page, there are three corporate offices listed, one of which is the exact same phone number I called to get the information in the first place. When I called that number, I was never able to speak to someone.
There are three options that are automated, one for finance, one to schedule an installation, and the last for HR. Guess what? I tried all three variations and was unable to speak with a live person. When I called HR and Finance, I received the same voicemail voice asking me to leave a message. Mind you, this is all during their business hours which are 8 am to 4 pm. Every time I called the number I was immediately sent to a musical waiting system and then after a minute or two was automatically transferred to a voicemail.
This left me with the only option of calling Walmart Corporate Customer service. The person (Paul) who answered the phone was only able to help me with two options, initially. First, to either call the business myself or be transferred to Porch.com to discuss the issue. I told Paul do not transfer me to that company because no one will answer them phone. He stated that he could cancel the appointment and refund my money. Of course, that is the option I chose.
Now, to top this off, while typing this I received an email from Porch.com wanting me to rate my experience so far with them and the "...TV Mounting project on Porch". You can imagine what rating I am about to give. So, save yourself time and aggravation and do not do business with, no run away, Porch.com or Installs Inc, LLC. I cannot believe a company like Walmart has not looked into this, and other issues I am sure, to ensure their customers receive the service they deserve after spending money there. Unless, Walmart has become another large retailer that does not value customer service. By the way, I had a co-worker shaking her head in disbelief as she listened to the exchanges.
Reviewed April 26, 2019
My experience with Porch.com was satisfactory, with Seaport Landscape it was disappointing. They never finished the job, after making an appointment to do so, never got back to be, not a good way to do business. Best of luck, Dave **.
Reviewed April 23, 2019
Porch connected me with a Craig at Coastal Empire Remodeling which serves Savannah, GA. Craig reached out to me in a timely manner, came within 24 hours and proposed a cost effective, efficient repair of the fence. His fee was reasonable and I would certainly contact him again as the need arises.
Reviewed April 23, 2019
Got a tv mounted on the wall. Wall is completely damage with holes everywhere. Just got the house built and the wall behind the tv is completely damage because the installer kept missing where to drill the holes. This is going to cost me at least $300 to $400 To fix. Thinking about filing a claim in court. Never really had to deal with anything like this. To top it off the tv is not even safely mounted. Suppose to have 3 screws but the guy only put 2 screws on it.
Reviewed April 22, 2019
This company gathers your information and sells your phone number to many other companies for sales reasons. Their list of contractors are whoever signs up. There is no checking or quality control. STEER CLEAR OF THESE SCAM ARTISTS.
Reviewed April 19, 2019
Initially, David, from Island Builders, was very likable and like family. He did a good job with the upper tree branches, but, when it came to the trunk, he cut it at the bottom and let it fall on my concrete patio, which was destroyed when about a 15 foot tall section was allowed to drop on the patio. It is estimated at about $5000 to repair the damage, which I want Porch to pay because they vouched for Island Builders. Further, when I was cleaning up the yard, I found that a large section on the stump was not removed, it was just covered up with dirt and wood chips. It’s going to cost more money to finish grinding the stump and also create another big mess all over again. David also left a mess of tree debris around my property that took a lot of effort to clean up.
I would like Porch to take responsibility for this shoddy work, because I feel like I got taken advantage of by the person you sent to my house. He didn’t make a contract and didn’t even bring his own ladder or clean up yard tools, instead, he used my stuff and even broke some of it, which I found out after he left. Porch needs to send a representative to my home to assess the damage and unfinished work, so they can make arrangements to have things taken care of and made right. This guy David from Island Builders is ruining people’s lives by ripping them off with his false confidence scam!!
Reviewed April 19, 2019
I hired a handyman from the Porch and asked them to assemble 3 items and hang a couple of heavy frames that need drywall drilling. I asked them for 2 people to make sure they send strong guys who could carry Pool table to the 2nd floor. There is no way these guys would have been able to lift the pool table. I am glad I didn't get it assembled from them. Now, the worst part is they quoted me 3 hours of work by 2 people which is 6 man hours to do 3 items. The two handymen they sent took almost 3 hours just to put a bookshelf together and then took another 3 hours to do an outdoor shade. They were really very slow in their task. And they would purposely take their own sweet time to get paid for more hours. Be careful in hiring from Porch. Very bad experience. I am never using Porch again.
Reviewed April 19, 2019
As a Porch Pro they spam with fake leads, they also allow anyone to create a profile using whatever business name they would like. They do not verify the business. Someone was posing as my business and I could not have them removed.
Reviewed April 19, 2019
Mr. ** from Plumbing Solutions arrived and after examining the clogged sink quoted an estimate which I felt was reasonable price then worked efficiently and professionally to complete the job. I highly recommend Plumbing Solutions. Mr. ** was friendly and very informative during each stage of the job.
Reviewed April 17, 2019
Porch.com referred two contractors for the repair/replace deck work. Both contractors responded quickly once Porch was contacted. Each explained the work to be done and within a day or two had their bid to me for the work. I selected one of the contractors. Within two weeks of contacting Porch, the work has been completed. I am pleased with the work performed. Thanks Porch.com!
Reviewed April 16, 2019
I was very pleased with the work of SuperiorPainting Plus. The crew did a very good painting job on my house and garage, were careful, efficient, prompt, thorough, and polite. They even removed and cleaned all my storm windows before proceeding with the project. They finished the job in five days, and at a reasonable price. Mauro ** and his crew did a fine job and I'm grateful that Porch.com recommended them.
Reviewed April 16, 2019
Only one person was sent to install pool, it takes at least two and ideally three and three to four hours to install. Luckily I had someone visiting and were able to get it put together and it still took a long time.
Reviewed April 12, 2019
The people you sent to my project turned out to be the worst experience in my contracting business since 1997. Curtis and Julie ** absolutely know nothing about construction and ruined my cabinets. Never ever send me anyone like this or as far as that goes do not ask for my business again. Your suppose to screen these people. They are also violating cslb rules by contracting without a license. Call me David **.
Reviewed April 11, 2019
When I ordered my TV online from Walmart, I was happy I could order the install together with the TV order. I thought that this makes the process so easy. It all started out good. The Installs company called and scheduled me for Monday, April 8, 12-4. I called later to change that to earlier in the day. They were full for that time slot so I was rescheduled for Tuesday, April 9, 8-12.
On April 8 I was notified by Installs that due to unforeseen circumstances they needed to reschedule me to today, April 11, 8-12. I was fine with that as stuff happens. The next morning, April 9, I called Installs as I was concerned I had not received email confirmation that my appt was rescheduled and I had received email from Walmart that my install order had been canceled. The young lady I spoke with was very customer friendly and assured me I was scheduled.
This morning, April 11, I waited and waited as I was told someone would be here between 8-12 and would call me 30 min. prior to arriving. Finally, right before noon, no one had called or shown up so I called Installs and was told by a very nice young man that there had been a scheduling error and they needed to reschedule me. By this time, I just needed to get my TV installed so told him I would find someone else. I also told him, they really needed to review their system as I felt there was some glitch that needed to be resolved. He agreed and said he would relay this to his supervisor.
Reviewed April 11, 2019
Assembly of a Platform bed and 2 nightstands went smoothly and was done on a weekend to boot. Thank you for helping us make our house a home. Assembly person was prompt, knowledgeable, friendly and cleanly. Would highly recommend this service to others.
Reviewed April 11, 2019
John called day before scheduled appointment and said he was available that day if I was available. He came out and in short order had switches installed. John was very knowledgeable as well as personable and I would not hesitate having him assist me in the future.
Reviewed April 11, 2019
Great professional service with reasonable rates. I will highly recommend them for Pool Repairs. Very knowledgeable staff who recommended me the best pump and filter sized to my pool. I have tried many companies but they stand head above in price and work.
Reviewed April 11, 2019
Kyle provided Excellent service and he beat the offer provided by a competitor by half. He was knowledgeable, fast, efficient and professional. He provided solid advice and pointers for future cleaning and installation of carpeting. I will definitely refer him to others.
Reviewed April 10, 2019
Clean and wax wood floors to restore luster. Job was done thoroughly and with care. Dwayne was a true professional. Rooms were cleared out in order for Dwayne to do his work in a timely fashion. The floors look beautiful and the shine is restored.
Reviewed April 10, 2019
This was my first time working with porch. I found out about them through overstock. I bought curtains and rods but it was a difficult job because there are blinds here already and the curtains cant be flush with the wall. The porch representative was early. He told me all my options including the plus and minus. He was able to do the job in a timely and professional manner. I am happy with the results.
Reviewed April 10, 2019
They were an hour late. I texted them when they were 30 minutes late to inquire if they were coming. No response. They were an hour late and upon their arrival they told me it was an additional $100 charge to their original quote. They got to work quickly and efficiently. They completed the job within an hour and did a nice job cleaning afterwards.
Reviewed April 10, 2019
The handyman was not given the proper information regarding what he was to do and your office was closed (so he said). He wasted over an hour trying to hook up my Arlo security lights which I had researched the day before and found out the best and only solution was a Youtube video on Arlos website. He was very sweet and meant well but despite my asking him politely and repetitively to watch the video that explains how to do it, he kept wanting to just keep trying on our cell phones and troubleshooting.
It actually ended up messing up my security cameras which are critical. We wasted at least a precious hour and these were the most important lights to get up. We ended up putting up standard spotlights where the Arlo lights will need to go, (so now we will have to take them down when the Arlos are put up), which do not give the ability to control them through my Arlo App, which is very important. Please call me asap regarding this matter. Thank you. Sarah **. You have my email. BTW, I was very uncomfortable putting my credit card information on his personal phone. You need to come up with a better solution, maybe give him a company phone that you can control somehow.
Reviewed April 10, 2019
Demo of chair rails, sanding and painting inside, constructing a custom walk-in closet to my specific designs, electrical work. Two different companies, both outstanding. The lady at Porch was very helpful in finding contractors to do the work I needed.
Reviewed April 10, 2019
Dishwasher in rental unit was flooding the floor. Porch took the info and referred it out (they did not provide repair service themselves). Follow up was quick, and a same-day appointment was scheduled. Repairman was punctual and appears to have identified and corrected the problem. Only downside is that the repairman could not provide a receipt for my tax records and I am still trying to get one from Porch. Getting a receipt for the $ I paid should be easier! But overall repair went very well.
Reviewed April 10, 2019
Absolutely terrible experience. The website is easy to use and they send a message quickly so initially I thought it would be great. Unfortunately they did a terrible power wash job and then cancelled the staining with 24 hours of the scheduled time. They will not respond to me and they have not scheduled a new time to come out. I got someone on the main line as a new order and they have been dodging me since then.
Reviewed April 9, 2019
Acme Exteriors gave me the best price. Workers arrived promptly and were very efficient. They completed their work as stated and cleaned up the property perfectly. I would highly recommend them. The workmanship was the best I could have received.
Reviewed April 8, 2019
Employee was supposed to come Saturday March 30, 2019. Called me and said he could not come til Sunday March 31 and "Do you have the paint", I said no. He said go to Lowe's and get a small can of paint, a roller and a pan which I did. He came on Sunday with a small piece of drywall, he screwed it into the ceiling and had gaps on each side which he filled with schimes and then he spackled for 2 hrs and said he would come back Tuesday April 2nd, and sand and paint. He came back Tuesday and spackled for 3 hrs, I was not happy, I paid him and sent him on his way. You have to come and see this abortion. Joseph **.
Reviewed April 5, 2019
The guy was very professional and fixed the appliance. I think it is a good service and I'll keep in mind for my next repair and for appliances repair in my rented units. Also I'm going to suggest to friends who need repair.
Reviewed April 5, 2019
The man sent was very kind and took time to explain what he needed to do, I like the fact that the worker picked up supplies to do the job. Job well done. I have used your service in the past and again I was pleased with the results. Thanks for all your help.
Reviewed April 4, 2019
This 1st experience with Porch Services of Columbia, SC was exceptional. Our contractor was prompt, professional, and very thorough! He secured both work spaces to ensure our property wouldn’t be damaged. As well, he removed the old fixtures and cleaned up his work space at the completion of our project. We will definitely be using Porch Services again & will Request the same Contractor as needed.
Reviewed April 4, 2019
Installer was dedicated to come even when previous appointment ran late so I did not have to reschedule. Encountered a challenge with circuitry but kept on to complete job. Very courteous and professional.
Reviewed April 3, 2019
Two prior plumbers (non-Porch) were no shows. Mr. ** was prompt, polite and did a great job at the quoted price. I noticed some water right after he left, and he returned immediately. Once he adjusted part, I've had no problems since. Will definitely use Porch based on this experience.
Reviewed April 3, 2019
Porch was easy to work with. I had to change the schedule and they were very responsive. Great communication every step of the way. The service guy was on time and efficient. Pricing was very affordabIe. I would definitely use Porch again.
Reviewed April 3, 2019
We contacted “Cobb Home Innovations” through Porch. We are very pleased with the quality and workmanship, prices were good and reasonable, the attention to detail was incredible. I would highly recommend “Cobb Home Innovations” for your home Theater needs. The smart remote control is simple and easy to use.
Reviewed April 3, 2019
Gil was extremely competent and friendly. I highly recommend his work. He quickly freed up our vents so we could get our heating vents cleaned. He completed the job in the estimated time and also examined some other possible work I could hire Porch to do in the future.

Reviewed April 2, 2019
They took and gave me bad leads for contractors. They promise that they were going to back you up with credits. Paid over 400.00. Nothing happen... They are liars. I have been in been in business for thirty years. I think I know my contracting skills by now. They are crooks.
Reviewed April 2, 2019
I received text confirmations of the appointments and the estimated costs for service, but no one showed up, nor did I receive any messages or texts that there was a problem. An hour after the appointment, I text messaged both numbers given to me. Received no response. I do not recommend this service.
Reviewed April 2, 2019
No one would return my calls. Went with a contractor who does not advertise and was referred to me by a construction company. I do not know what the problem is, maybe my project was too small or they were already booked up for the year. Your company should match project with provider much better.
Reviewed March 31, 2019
Adriano **, I call him an Artist. His work is superb. I have a very expensive house that was a rental and I am now selling. Once the renters left, I found significant water damage to all the cabinets throughout the house. The kitchen was the worst. I had four cabinet restoration businesses come out to asses the damage and quote me on repairs. One would not quote. Two others wanted to charge a large fee to totally strip the cabinets and recolor them. Then Adriano came in. He stated that he would bring back all the cabinets to original color and finish. He spent time examining the wood and its quality and explaining how he would accomplish this task. The amazing part was his price, it was very reasonable and competitive.
His work ethics are great, he showed up on time and finished on time. He was neat, no dust or mess. When he completed the project, he asked me to examine all the cabinets to make sure I was satisfied with his work. He is a real gentleman, friendly and great to talk to. I am highly recommending him and his work. In fact, we have some furniture in our home that we want him took at that needs some restoration work. If you hire him you will be amazed with his finished product, because he is a truly an Artist.
Porch Company Information
- Company Name:
- Porch
- Year Founded:
- 2012
- Address:
- 2200 First Ave S
- City:
- Seattle
- State/Province:
- WA
- Postal Code:
- 98134
- Country:
- United States
- Website:
- porch.com
