Porch Reviews

My lot is full of old ornamental trees, shrubs. Also hard to haul away; we're seniors without a truck. Response by Porch is quick, current and gives results. Very happy to get local professional that called ahead and came on time for the estimate.

It is with great regret I wish to inform you that the contractor we hired using your website has been totally unprofessional. In simple terms I would say it's been a bad experience!! Name: **. Company: Priority One Maintenance. Add: 298 Stewart Ave. Fl 1. Kearny, NJ 07032. Phone number(201) 628-2626, 973 698 2695. We hired this guy way back in February for our kitchen remodeling. It's August now and he his still unable finish the Work.

I contacted Porch as I could not find anyone in my area to put a TV with a TV stand up. I contacted them over a month ago to hire someone for around $140 to put the TV stand together. I was told I would be contacted within 24 hours. This led to me contacting the company three additional times when first, no one in my area was available, and when I was able to find someone, the contact information for the people was either wrong, or simply never got back in contact with me. The one person, out of 3 or 4 I contacted as far as contractors, would have costed around $500, just to put the stand together. I requested Porch again to hire someone, and waited a week, still hearing nothing. I gave up and hired a friend to do the work for a fraction of the cost. I waited two months and got nothing done from Porch.

Awful. Complete rip off. Broken Ice Maker and Waste Disposal. Several trips from Simon ** and his brother from Sound Appliance through Porch. Over $600 dollars spent on parts and labor and neither have been fixed. Lost count of broken promises and missed appointments. When I first contacted Porch they seemed very concerned. When they learned the details of my case they basically said, "Write a bad review and contact an advocacy group, or BBBureau." Avoid at all costs.

I hired Porch to install a new Bosch dishwasher. The tech was visibly out of his depth and clearly did not understand how to properly install the device. When I returned home the evening of the install, the dishwasher door would not close properly and the unit could not complete a cycle. The installation manager tried to blame the manufacturer for the poor installation and initially refused to help. After several calls with their “customer service” (use that term loosely) I finally got another tech out to fix the door so it closed properly.

I had rust around the overflow drain and bottom drain in the bathtub. It was in horrible condition, almost rotted through. The woman who came out did an incredible job of refinishing it. However, she didn't really clean the first row of tiles that was part of the agreement. We were able to clean the tiles and grout, which took quite a while, but I was so happy to get rid of the rust and rot, having to clean the tiles was okay.

Yony is great. He quoted us a price and kept to his word when the work involved turned out to be a bit more than he originally thought. Very helpful and knowledgeable with regards to the chandelier installation. Very conscientious and professional. Will definitely work with him again.

After 18 hours and $1,007 in paid charges, team failed to complete kitchen backsplash replacement while also damaging my porch, lanai and kitchen sink. Customer service is horrendous. No one answers or resolves issues.

I paid $49.99 to have an "expert" (Steve) come to my home to evaluate the side door of my mobile home that needed to be replaced. He arrived about five hours late stating traffic held him up and that he didn't know Fennville was an hour's drive from Grand Rapids. He measured the door and told me he could obtain a door, remove the existing door, and put in the new door. We agreed on $575.00 for the entire project including the hardware to fit the new door. He told me he would be back early in the morning in a week from the date he was there (7/7/18) to take out the old door and replace.

The man sent to do the job was very polite and efficient. He called ahead to let me know when he would arrive and he did what I asked efficiently. He cleaned up after he was finished, hauled off the old antenna and made sure I was happy with his work. I would recommend Porch services for your home repairs.

Great job fixing the issues with my front door. Awesome job on fixing the frame of the door and you were great at your job. Now the front door closes and locks without issues. Porch did a great job for my home.

The actual people who came out to assemble were very experienced. They were on time, very organized and methodical. Worked diligently to complete the job within the specified time frame given to us by staff at Porch. Overall a very pleasant and hassle free encounter. Would highly recommend your services to friends and family.

Curtain installation. Installers did a great job. They were professional, friendly, informative, and efficient. I'm very pleased with their work and will call them back when the rest of my windows are installed in mid-August. This includes four windows, wide, regular and narrow sizes.

The 9 tiles used & matching grout make the kitchen floor look new! He is still shopping for 3 more in Bahamas Bone color with white background & glazed finish —- hard to find since tile store closed and tile discontinued from Dallas. I recommended him to my bridge group who also live in 40 year old homes.

We are very satisfied with the quality of the work performed. Integrity was professional in their service and they responded quickly when asked to correct some minor errors. We would recommend them to friends.

Rob arrived on time, was very respectful of my place. Came in looked at the the job site, removed the old microwave and replaced it with the new one. Cleaned up after. Had me check everything out. I signed the paper work and he was off to help the next customer. Would use this service again.

I'm so tired of being promised everything by salespeople who seem to have no idea what they're promising, they don't care, and they don't communicate well with the people who do the actual work. I liked Keith (he gets 4-5 stars which brought Porch up from the 1-2 stars I wanted to give; hence an overall 3 stars). Keith was the handyman who did the work. He did good enough work, and was extremely helpful with information and suggestions. I know if there's a next time, I suppose I need to specify that I'd like the person doing work to clean up the mess of material scraps and other dust and dirt, which I don't really mind paying for as long as it's done and done right.

I was very pleased with the job except I think it was a little high. I expected 99.00 instead of 129.00. The job was not rocket science and I had everything waiting. He had to go home and get ladder. It should have been with him.

My drapery installation project was complicated. I knew it would be a challenge and it was in fact just that. FITSUM was the young man who came and helped with the project. He listened well as we determined together what needed to be done. He was very honest and his assessment of what needed to be done in another room and another part of the house was very helpful as well. I cannot stress enough how impressed I was with his work ethic and his desire to be thorough in doing the job.

We bought a TV stand and soon discovered that it was going to be difficult to assemble. Called Porch and the man on the phone was very nice and gave us an estimate of cost. The man arrived when he said he would and he put it together easily. He was very nice and it cost us what they said it was going to. No made up extra cost after the work was done. Will definitely be using Porch again.

My initial interactions with Porch were quickly and friendly. They scheduled someone to come out without knowing if someone could actually come out. I would rather give them days we are available and have Porch let me know which date they selected AFTER they find a contractor. The impression was that the appointment was set, so we made preparations, then found out they couldn’t get anyone out until a few days after that.

Helped with window screen installation. On time and extremely helpful. Thank you! The guys were very high on customer service. They were very prepared and they brought all their tools. Although it didn’t take very long for them to solve my issue I couldn’t of done it without them.

I received several emails that said there were cement contractors that was available to complete the installation of a new pool deck drain, and this was easily over a month ago. I was never contacted by anyone. Project is still waiting to be completed. I have found a reliable cement contractor and the project will be completed this week.

Contracted to fix composite deck and had 2 no shows, no call, no nothing. They also did not return calls...!!! Finally, a person called me unscheduled and actually showed up about a week later. The final person did a good job and was professional. (Mark)

Install storm shutters - Person installing was good, however, coming in a car, needing to haul material, no power tools - felt was not either acquainted with the job, or wasn't ready to do the work. Was surprised when the final bill was given, which was a couple of hundred dollars over the agreed price. There was not written job proposal, I signed nothing to approve the cost estimate. All in all, Porch is not a good company for the consumer, but you make out like bandits in making money. Will never use Porch again, and will actively recommend to anyone to reconsider who to use, i.e., buy locally instead of what you are.

The tech came out and put together my bed. They asked if everything was ok. It looked fine UNTIL I slept in it. I can NOT lay on the right side of my bed because it feels as if its gonna fall. I've contacted the technician, the coordinator or scheduler and your customer service department and yet NO ONE has come out to fix it. Poor workmanship and poor customer service! It's been two days and I'm still waiting for a return call that was supposed to take 30 minutes!

Bob did everything we needed with precision. Our deck had a 40-year old hot tub in it and it is now completely new. We did not know how to get the repair done until we heard about Porch.com. We were VERY happy with Porch.com and with Bob!

My water heater sprung a leak. I was initially thinking about replacing it with a tankless heater but ended up going with a new tank model. The installer Porch referred me to (All Wayz Plumbing - Travis **) was very good, knowledgeable, polite and reasonably priced. Thanks.

We recently used Porch to find someone to repair our garage door. After sorting through several responses from potential service providers, I went with Rainier Doors. They could not have been more responsive. They even charged less than the initial quote because it wound up being a quick fix. But for Porch, we still would be cursing our garage door.

Hung curtain rods and pictures, anchored a mirror. John was extremely patient in helping me decide which pictures looked best where. Going so far as to account for pieces of furniture that had not arrived yet, but marking on the wall (with tape), where those pieces would be. John was also creative when it came to mounting the mirror properly. Great communicator as well.

The worker was on time and finished in a reasonable time. Remove carpet with wood floor. He cleaned up and left everything in top shape. If I have any small jobs I will contact Porch again. I was expecting him to take a long time but he was very professional.

Had new gutter guards installed and new gutters installed. Did a really good job and the gentleman was very nice and knowledgeable. Made sure and cleaned up and explained everything to me about the warranty and referral program and what to do if I had any issues. If needed I would use them again and refer them to my friends.

We had a Cedar pergola 10x12 installed in our backyard. The level of professionalism and quality exceeded our expectations! KB'S came and quoted the project and gave us a date they would start. Right on time schedule, they came out, installed and completed as quoted. Would recommend to anyone to hire KB'S Home Repair & Upgrade.

Porch is so easy to use - my project was handled by a very knowledgeable professional who was prompt, very courteous and good-natured. Extremely fair price. I'm working with this contractor on other projects around my new (to me) home. He was the first to respond, and I'm sorry about the nice folks who contacted me after I hired him, but that's the nature of the beast, so to speak. Thanks Porch! And thank you, Eddie!

Mike ** told us he could demolish the garage (like we wanted) plus install the fence and carport... 18 days later we are STILL waiting for the fence to be finished! He and his workers spend half a day and then don't come back for days! And I am still waiting for the carport to be installed and the garage door + empty cement bags to be dumped! Plus, he yelled at my husband last week and then accused him of 'insulting and disrespecting' him -- we would never do that because we are still depending on him to finish the work we hired him to do!

Great person you sent to assemble the queen-sized storage bed. It was too heavy for me and with the stress of moving, I needed someone who knew what they were doing. He did a fantastic job within an hour and I slept very well that night!

Excellent service. Very prompt and the work went very fast. Bad: The wording on the receipt is incorrect. It states "replacing a range" whereas it should state "replacing an oven". I have to send this receipt to our home warranty company and I'm not sure they will accept it. I've asked for a correction to the wording and no response from Porch.

My project (gutters) went excellent. They were very good. They did an awesome job. I am very happy with it... Thank you. I will be telling everyone I know about them and the work they did. They made it all perfect.

Handyman Mike never called or showed up for the 1PM appointment on 7-27-18. We were actually scheduled for 11AM on Friday but he missed both appointments. We'll see how things go this Friday, August 3rd with a new handyman. Mike never called my work number ** or my home number **.

Bathroom remodel - Did the job exactly as requested. Prompt, finished on time and at the agreed upon price. Everything turned out as I wanted with a minimum of discomfort. Finished product looks great and I will use them again, in the future for other projects.

The guys did an awesome job, showed when they said they would. Very experienced at what they do. Most definitely would recommend them to anyone. Just two really nice guys. John also does other work, will use him when I am ready to get my kitchen work done.

I bought a medicine cabinet from Lowe's. Lowe's would not install it, they told me to use Porch. I called Porch when my medicine cabinet arrive. They install it but one of the sliding doors would not close right, I had to pull on it and one of the pulleys eventually came off. I called Porch and they told me that the medicine was damage or something. I told Porch to take the new one down and put my old medicine cabinet back until I got another one from Lowe's. Porch install the old one back but they said when I get new one from Lowe's I have to pay for installation again. I told Porch and Lowe's that I am canceling the order. I did not know I had to pay twice for installation for one thing.

I'm very pleased with the man who was sent here to help me. He was very skilled and very nice. He was the only person out of everybody I called to even call me back. He called me within 24 hours and did the job well within my timeline. I would highly recommend Sandusky Home Improvement. I am so happy that Porch found the man who owns the business.

I needed a window air conditioner installed as I am disabled and it is 109 degrees outside. I cannot lift. I scheduled with Porch for 9 am and 30 minutes. Before they were due the man called and said he couldn't do it. I called Porch back at 8.30 am right after the man said he couldn't do it, and they said they would get in touch with some sort of project manager (I thought Porch was the project manager) and nobody ever called. I called porch again at 3.30 and said nobody called and they said they would have somebody call me and they would call me back in 20 minutes to update me. Porch did not call back in 20 minutes so at 4.15 I called and they said they would call somebody and that person would definitely call me. That's what Porch said three times now.

Laminate countertop installation - The speed with which I got a response was wonderful but the installer that contacted me handled it very unprofessionally and I have since hired someone else. Thank you for your assistance. I understand you have no control over the contractors and the way they handle their business.

On 7/18/18 I booked an appointment to have a ceiling fan removed and a new one installed. This was set up for 9 am Sat 7/21/18. Appt was confirmed via text message on Friday. By 10 am no one had showed. Checked email, texts, and my order on the computer. No change in my confirmed scheduled appointment. I sent msg and then called. They said it would have to be rescheduled. Told them I wasn't happy and their service was terrible. I called the person that handled my appointment. Got voicemail and left a message. No one has contacted me all day. The person even left out an important fact that I provided; the fan was over the bed in the master bedroom. I would recommend using one of the other services out there. Kinda shudder thinking who this outfit might send out.

Contractor suggested a day for the work and I agreed. He sent an email confirmation with the agreed upon information. The following day he sent an email and a text informing me of a new day for the service. The new day was past the deadline I had been given for completion. First and last time I will use the service. I noticed there were similar situations in the reviews. I wish I had read them first.

Contracted a gazebo assembly over the phone for a work date 3 weeks in advance. They called me up the day before the scheduled assembly date stating they could not honor the work. No re-schedule available. Left me in dire straits.

Would highly recommend. Came the same day & solved the issue (Irrigation zone not turning on) within 1 hour. Fit me into his busy schedule. I was not a regular customer & did not give up until problem was solved. Really hot & humid day but didn’t give up until sprinkler zone was working.

Please never use this company, I thought because of how massive the company was that would mean perfect quality and craftsmanship however they subcontracted my slab door installation to some random man. They didn’t know the first thing about routering for door hinges or door latches but I went ahead and let him install just 1 door. He screwed the door hinge straight to the door without routering or even chiseling out a spot in the door to insert the hinge flush with the side of the door. Also when it came time to install the door latch he went off center while drilling the hole so he did it twice just making a hole way too big for the door latch and then continued to chisel out more than needed.

WARNING!!! DO NOT USE THIS... Will never recommend or use this service again. Was told by Dominique from Miami Lawn & Landscape that my yard will be serviced on Thursday, July 12. Gave CC# as needed for the service to be scheduled. They never showed up. I had to call them on Friday and left two voice mails and reached out to them on Thumbtack. Finally got a call late Friday from Albert from Porch.com stating he was sorry and he would get someone scheduled asap to get it done either on Friday or Saturday. He would call me back and let me know what day and time. Surprise, he never called.

Talked with Greg ** about my concerns. Everything is resolved.

Spoke to a guy named Charlie on 7/13 to try to obtain a handyman for my project. Told me that I will hear within 2 hours at the most. It is now 4 hours later and nothing. I called again, spoke to a lady who told me Charlie had not open the request at all. This service is worthless, will your Angie's list.

Jamie ** was excellent and we plan to use him on an ongoing basis for many things. He was so pleasant to work with and so knowledgeable. He listened to us and did a wonderful job. We highly recommend Jaime. Thank you.

Pressure wash and remove AstroTurf on the deck and patio - Gave complete instruction about job to be done, needing screws removed, Drew did job, came unprepared to job, no tools, wimpy power washer. Had to come back 2 times. Job still looks like crap. DO NOT USE this company. Very dissatisfied as Drew could not follow simple instructions.

We got three companies to respond, and chose the best bid. Our project is to build a semicircular retaining wall on a hill in the back yard, with a diameter of 33 feet. Thank you for your help in getting someone good to complete our project.

Our Business is in San Diego and we needed a Wall Bed installer for a bed shipped to Chicago. The original company we hired failed us so we searched online and found our solution to our problem. Jose ** our Job Coordinator was fantastic and so was our handyman Greg.

Hank did a very good and fast job on our 4 fire alarms. He replaced all the batteries in the alarms. He has a good knowledge about fire alarms. He also took care of our CO detectors, which were not working. He said we should replace all 4 of our fire alarms since they were 16 years old.

We went through Porch.com for a professional to help us with deck repair and staining. BIGGEST MISTAKE EVER! They gave my contact information to some guy. He said he would be over on a Thursday to do the work. He never showed up. He made up some excuse as to why he never showed up for the job. Said he would be by on Friday at 7am. My husband waited around until 9am and was late to work. He didn't show up until 11am! We asked him to just sand the deck and then stain. We told him do not power wash because we had already done that. He power washed it anyways and it looked worse than when he started.

Out of 5 projects only 1 project had a contractor respond. So due to the outcome I was totally dissatisfied with outcome. The one contractor who did respond, came out to review the project was very professional, kept me informed and showed me what the issues were, how to repair, etc. He also respond with a quote in a timely manner.

We had a very good experience. Very professional and friendly. They did what I tried and failed at in less than half the time! I would highly recommend outsourcing “some assembly required” projects to Porch.com. Kids are loving the trampoline and basketball hoop. Thanks!

I had to urgently purchase and install a gas range—purchase and install needed to happen immediately. Lowe’s has a good deal on a new unit, however they don’t install appliances. Porch was recommended as their affiliated third party installation company. Ive been skeptical of these third-party companies in the past, so I was very pleased with their web user interface, easy scheduling and most importantly, the install technician did a fantastic job. I’ll be using Porch again for certain.

Un-Install 1 and install 2 ceiling automatic ceiling fans. The job was done perfectly and professionally in a timely manner. I would recommend your site and the technician to anyone. Great, work done.

Tech could find no leaks, checked very old water softener, thought it might be trying to re-charge constantly, installed a by-pass for the softener. I thought the bill was very reasonable. I'm waiting for the next water bill, hopefully, it's back to normal.

I had called to arrange help for my father but he decided to hire a man from his church. The process and the people I talked to were helpful and knowledgeable and I will consider using the service in the future.

The guys from Bomb Island were on time, prepared, and worked with attention to detail and precise workmanship. They are knowledgeable and personable, dealing with all concerns or questions. In addition to completing the job, they cleaned up the installation in the kitchen and the carport work area.

Great, efficient, cleaned up totally. The crew was here on time. The job was completed on time. Would recommend to friends. Sorry we have no more doors which could us decks! Do you do pole buildings? The crew was very good to have at our home.

Tech was on time and I explained to the technician what needed to be done and he completed the task. On time and was just awesome. Great customer service and the technician just wonderful. The website was easy and simple to fill what you needed done and was contacted with an hour or less.

Porch.com immediately helped me find electrician Stephen ** with Sol-Tricity. We needed help preparing for a city inspection, assuring all was correctly done, after previous work. I was contacted immediately the next morning and Mr. ** was able to help with the electrical problems later on that same afternoon. What a great/immediate service. Thanks Porch.com.

Very good work and will use for my counter top installation and my floor carpet installation, and water pump repair, and my water heater installation, and my painting of the outside and antenna installation.

Our contractor had to come out and reinstall our microwave to vent out our contractor after Harvey did not do this. Not the microwave exhaust fan does vent and it works well. We are very please with the service and with the contractor who did the work.

Larry ** and company were very nice, and did a great job putting up my daughter’s swing set. He even took the time that fix a design flaw, and actually made it more safe for my kids. I would call him again, and recommend him.

Made appt. and contractor was 5 hours late. Totally different price than what was quoted and discussed with me. Spoke with ANDRES **, and let him hear his taped conversation with price I was given. Very rude and I would not recommend this company to anyone. The contractor was very friendly and could not believe what he was hearing as I went back and forth with ANDRES. DO NOT USE THIS COMPANY!!!

DO NOT SCHEDULE ANYTHING WITH THIS COMPANY!!! I had a inground basketball hoop I scheduled to have put in between 8-12. No one showed up or called. They were rude on the phone, the lady on the phone sounded like she came straight out of the **. Did not show up second time I scheduled with them either. This place is VERY UNPROFESSIONAL! I cannot say enough bad things about this company. I ended up canceling with them and we to AMAZON HOME SERVICES. I have not had any trouble with them at all. I would highly recommend going through them instead of Porch (Installs).

Wish I could give zero stars, I never leave reviews but trying to save someone else from making my same mistake. PLEASE NEVER EVER CONTRACT THIS AWFUL COMPANY!!! I set up an appointment one month ahead of time. I confirmed with them multiple times for a swingset installation. Talked with them twice the morning of the appointment, was told we were all set with no delays, and they were a NO SHOW!!! They didn't even call to let us know. ALFONSO the manager wouldn't call us back. Spent all day trying to get in touch with someone. They repeatedly tried to avoid our calls and didn't attempt to reschedule. They claimed they couldn't find anyone to do the job even though they sent me an email confirmation the day before the appointment. I drove to another state for this installation. This company is so unprofessional. Unfortunate for Lowe's that they are partners. Worst experience ever. Please save yourself the headache.

I contacted Porch to have my bed frame put together. Unfortunately, I did not use the checkbox the 2nd time I went to look at the item online. After our installer finished, he told us that Porch does more than assembly. Which is great for us that have troubles with mobility.

JL Climate Solutions were exceptional, timely, efficient and very responsive. Job done, neat and tidy, A/C unit works great, follow up to check on it... Absolutely excellent service all around, and they beat the competitor's price by over $2000.00! Win Win!

We contracted with Porch to assemble bedroom furniture that had been ordered for my mother who is 89. As she was moving home from a nursing home we had a deadline and agreed on a 10:00 appointment. Porch failed to show up and failed to respond to phone calls throughout the day. After phone calls and emails to the home office, I received a call and was offered another appointment a day after she returned home. We took our business elsewhere and I would not advise anyone to use this totally undependable business. Terrible customer service!

Booked porch.com for bi-weekly lawn cut, trim, blow. No-one showed up on the scheduled first date, and Porch.com didn't reach out. I had to contact them a day later, and got some story why they needed to push back an entire week. I told them no... It's summer, grass grows, I can't wait. I clearly said this wasn't ok. A week later, someone showed up anyway! And worse, they scalped our grass and left a mess. I am now going through the (rough) process of getting someone Porch.com to finally cancel me (again). Failed communication, poor communication, long service delay, and poor performance. DO NOT USE PORCH.COM.

Fabulous job! Great communication! Will definitely call again for future projects! I truly appreciate all the effort to complete the project in a skilled and efficient manner. Thank you, thank you, thank you, Porch! Have a great summer! We will with the fabulous job you did on our playground assembly!

Handymen showed up on time. Quoted different price than discussed with Porch to attached (1) shutter, reseat 3 others (top hardware only), and reinstall a kitchen decorative panel (4 decorative nails). The price “quoted” $350, I agreed to $300. Work was completed in 1.5 hours. In the process of reattaching one of the shutters the crew broke a professional grade landscape light. Would have never known however, I discovered it during my post inspection of the work. They used my ladder to do the work. Appears they had been using super glue to reinstall the end caps on the shutters, so a member of the crew gave me a tube to try to repair the broken light peg. The light never turned on again. Will need to have the landscape company return to repair.

Person came from your business last week 6/20/18. I was told he would return next day to finish but did not return. Although he worked on door for a while he was not able to fix. He told me he had another job to do @ 1:0 so he needed to leave. Please help!!!

Had garden lights repaired by M.Y. Electric who did a horrible job and when I tried to reach them to repair a third problem, the owner never returned my calls. Upon going on HomeAdvisor and explaining that the job was only minor problem a person at a repair company phoned and then told me they only do jobs from $4,000 and up, but she recommended I phone Lowe's or Home Depot for local help. That is how I learned of Porch.com and had wonderful response and the company I chose, Homeland Electric came from a long distance, but wanted to do the repair. They did a wonderful job quickly and did even more than expected and then charged us much less than for what we agreed. Although I also am a member of Angie's List where I got the bad results, and HomeAdvisor whose responses I did not use, for any more repairs or needs Porch.com will be our choice from here on.

I needed about grass established on about 2000 sq. ft. I had one respond quickly and one 3 weeks later. I went with Royal Green near Union Grove Wisconsin and don't regret it. They were responsive, and I was satisfied with their work.

I set up mowing services with Porch. They never showed up as scheduled. After speaking with the gentleman who kept rescheduling the day. I finally had to set it up with another more reputable company. They never even offered to make it right - no discount, no rush service.

Saul, owner of Valdez Landscaping LLC, presented himself well. Seemed ready and capable, then took $1200 dollars from me, worked part of two days, and never came back. Won't return calls. I intend to a theft report with county sheriff's dept.

They could not do background checks as their CEO says. The guy that came to my house was a scammer and unfortunately really good at it so I lost a lot of money. I checked on court records and mugshots and he is a criminal. DO NOT USE PORCH. Worse yet their guarantee is as worthless as their list of contractors.

Water heater installation: From start to finish my experience was very good. Customer service was great but the service installer was even better. He expertly knew what to do and very courteous and pleasant. I’d for sure go back to use Vito again!

Unfortunately for me the "company" and gentlemen that came to our home to discuss the fence project was a scammer... I started being "suspicious" after he arrived but unfortunately gave him a down payment... THEN after searching the internet (he did not call back within the week as he said he would) I found his mugshot on the internet... Wow, at my age been a long time someone "took" me but just another life lesson... Said he was Stuart **, The Weatherland Company... but the website lists Stuart M. Sandrin as the owner... UNBELIEVABLE!!

Prime & Paint living room ceiling & walls - I spoke with Cindy and she was able to send Chris the very next morning. He did a beautiful job quickly and was very neat in the process. Chris was polite, friendly and taught me a couple of painting tricks to help with future projects. Really nice team to work with.

We called the Porch Home Services Contractors regarding a leak and decided that it is a good idea to do it with them because they gave us a 3 month warranty. Archie ** came to fix it, decided that it is the windows and caulked around them. Less than a week later we had even more leaks around the same windows. Archie and Moises refused to come again or do anything despite the warranty. Awful service. Don't use the Porch Home Services Contractors if you don't want to be ripped off!

A day or two after our aging porch steps disconnected from the front porch, I saw an ad, while strolling through Lowe's, for your site. Not having any idea whom to call to build us a new set, I went to your website. I entered the description and information, and sent it off to the cloud. Within the hour, on a Saturday morning, no less, we received a call from a local handyman with just the right experience. He came out and looked over the job two days later, provided us with a written estimate within a few days, and performed the job excellently the next week. He was personable, knowledgeable, and very skilled, and performed the work for a very reasonable price. He was prompt with every appointment. Seldom have we ever had such a good experience with any contractor.

Contacted Porch on 9 Jun and a rep contacted me that same day with a quote and service scheduled for 15 June. On 14 June, I got an email from Porch (Franklin **) saying you don’t service my area. Not sure why the initial rep couldn’t tell you didn’t service my area.

I signed up online and received a call the very same day 6/15/18. I spoke to a gentleman and told him what I needed done. We made an appointment for 9am on 6/19 and he told me what supplies I needed to have ready for that morning. I went and bought all the supplies he gave me and at 11am on 6/19 I called to see if they were running late. The same gentleman answered the phone and told me he didn't have anything scheduled because they had system issues on 6/15. He said he could schedule me on 6/21. Then he put me on hold and said he spoke to a supervisor and they could fit me in on 6/20 at noon.

Professional and Quick response, within minutes after request was made online someone called me and had water heater replaced within a few hours. Great overall experience. Workers cleaned up after completing project. In and out without an issue. Reasonable priced especially considering last minute request.

Porch made 2 appointments with me. Did not show up either time. Then no one would answer the phone. I would not waste my time with this company. I had to find someone else to do the job (hang light fixture). I would not recommend Porch.

Great crew, took on some additional work to make room for the trampoline and move around the existing structure. So helpful!! Crew was courteous, worked hard, and finished the job quickly. Will definitely use their service again for handyman jobs - excellent work!!

The guys were so professional and everything was done so well. They really take pride in their work. We had kitchen backsplash installed, two high ceiling pendants hung, barn door put together and hung, garbage disposal repaired, floating mantle installed, bathroom drains repaired and self-closing door to garage tightened. They were truly "Jack of All Trades". The house just sold after 4 days on the market!!!

Would have gave zero stars but that wasn’t an option. I made my appointment Friday for them to come Sunday. They made me confirm my appointment and they even sent me an confirmation email the night before. My appointment was for 9 am so me and my family woke up early waiting for them to get here. It was 9:30 and they still weren’t here. We called the office and they said they didn’t know what the problem was.

A painter called me, I returned his call. He said he could paint my 4 metal kitchen chairs. He set up an appointment with me for a week from the day of my call. He wanted to pick up the chairs rather than me take them to him. He was also to pick up a match of the paint color I wanted. (June 11th) The day of appointment, I called him to confirm. He said he had "forgotten all about it" but to "give him a little over an hour." and he would be there. I made sure he had all the information to find my home. I waited the entire afternoon--he never showed up and never called. He has not contacted me to this date, June 17th, to explain his not showing up. If you like, you can re-run my request for the painting. But unless his reason for not showing up is dire, I would prefer not to work with this painter.

Took over a week to hear back from this company, but they confirmed the job and accepted a payment method. The day before they were to show up, received a reminder/confirmation email -- followed ten minutes later saying they didn't provide service in my area. In Seattle. Where they advertised and confirmed service twice in one week. Total waste of time. Unprofessional and not worth the call; they won't show up to do the job even if you've already paid.

Lucky was the repairman that was sent to the house to repair my toilet and my ceiling fan. He was very courteous and professional. He completed the job with ease. Lastly, the toilet and the ceiling fan looks great and was completed to my satisfaction!

Jireh Remodeling and Cleaning Services did a good job on removing my old linoleum flooring from kitchen. They did the job within the time frame I agreed on. They were considerate and reasonable priced also. I would hire them again for future jobs.

Power wash concrete patio - Excellent job... Everything put back in place... Fair price. He was recommend to me by my daughter. I would not hesitate to recommend him to any of my friends and neighbors. I was considering to put down pavers, but it really looks fine.

The Parkers did a great job and were very professional and helpful. Took care of our problems very good. They changed out the turn off valve under kitchen sink. They also connected our dishwasher and made sure that it was working to our satisfaction.

Managing contractors to repair homes used to be a big headache, but not anymore thanks to Porch!! I use other competitive services too, but Porch is a stand-out! Why? Because it takes one step further, they tell you the price for some projects! For example, I just ordered 2-hour handyman services for a fixed price! This takes the negotiation out of the process! You guys are so great!

Ken was terrific and hung in there through a tough install but did it professionally and with great good attitude. It took two visits and an order to the factory to get the parts. The parts were changed from the original but Ken corrected that. Very impressed!

We had one contractor show up to bid concrete work, we asked for drawings at the initial meeting. Gives us a price over the phone, but no details! As we started to ask more and more questions, we realized this was not a direction we wanted to go.

The first person who contacted me had a very low ball figure and because I knew the extent of my job, his company couldn't provide the necessary service. (Fire and Ice). But, Vent Busters were the total opposite. They already knew the extent of the job, had the necessary tools to do it, and the expertise. They were prompt to respond, kept their word, showed up on time, even let me know 20 minutes ahead of their arrival, and spent the time needed to complete the job. I was very impressed and would definitely use their services in the future, and recommend them. My dryer works the most efficiently it has ever worked in 2 years of owning it! Thank you!

The serviceman was courteous, and appeared to clean out gutters, but I could not see from the ground level how clean the gutters were on the inside. Some places the gutters could have been cleaned on the outside with no residue showing.

Ceiling Fan Installation - Charles ** arrived on time, was very professional and installed our ceiling fan in record time with no hassles. What more can we say? Super result! Excellent work! Would hire him again in no time. Next time we will definitely call on Porch for all our jobs in the future.

I went online to submit a request for a handyman via porch.com. Someone in my apartment building in Seattle mentioned porch.com and I figured, ok I will give it a try. My request was VERY simple. Hang a curtain rod. There was only one important piece of information... How high did the ladder need to be. I measured the height of the ceiling and submitted that with my request. So what did they do? They erased what I wrote and replaced it with a lower number! Why??? Total fail. Never again.

Herbert was nice. Showed up late every day, but did text to let me know he would be late. His painting was fine but his trim painting was not. Did not pay attention to detail while doing trim. Sad because I had to go over almost all of it. I don’t enjoy paying for a service when it’s not done properly. No straight lines with A LOT of high and low fluctuations in the trim work???

I had never used this site before; did not know it existed. I got a response within an hour or two, and Chadwick Exterminating scheduled a visit the next day. They promised to return anytime within 30 days if I saw any carpenter bees. I was very pleased with the site and with the service.

The co. you recommended was great. The man they sent out, Ali told me what was wrong and what was needed to be done. He kept me informed about everything he did. I would use this company again. He gave me tips about things that would need to be done in the future.

Installed Dryer Vent - The experience so far was great. I had a problem and the contractor is supposed to be coming back to fix. Outside hood pushed away from house. And I was overcharged but, we are waiting for the refund to our account.

Person who was on the phone was very difficult. Had to call back and tell them again. Not sure when I can get someone to come help me. This is the worst customer service I have ever seen. I am not happy with how this business is run. It acts and feels like a scam.

Had drapes installed in three windows. Installer was very professional, very polite, called in advance to confirm appointment, wore booties on his shoes to protect the flooring, cleaned up after himself. He even helped me move some furniture (after recent remodel).

Monty did a fantastic job and would highly recommend him for any appliance install. He seems to be very handy and knowledgeable in other general aspects as well. He takes pride in his work and wants to make sure that you are satisfied. He also called a few days later to make sure things were still going great. We greatly appreciate his service.

I made an appointment via phone 7 days ago for the installation of two dimmers and a threshold. I explained the threshold needed to be finished before the floor installers could do their work -- already scheduled to begin tomorrow morning. I got an email confirming the date and time the services would be completed. That same day I got a call from Zeke, who identified himself as the contractor and told me that the people who answer the phone do not have the actual schedules of the "handymen" so they can't make accurate appointments. The soonest available appointment for my area would be in 6 days not 2 as I was scheduled for. At 8:00 on the morning of the day of my appointment I got a text saying that the handyman Robert had called in sick so he could not meet me at 9:00 am.

I was going to buy a shed from Lowe's. I asked about having it installed and they said they recommend Porch.com for any project a homeowner doesn't want to do themselves. So, I went online to Porch.com. After giving all the information, I was contacted by Alan **, owner of Artisan Pro. Listed as a licensed handyman. He talked me out of buying the shed from Lowe's. Said he could build a better one cheaper on site. Turned out he and his dysfunctional crew actually have no Idea how to build a shed. I never had all the materials I paid for at my premises, he kept blaming Lowe's that everything was back ordered. After two weeks I had a floor and two "semi" walls (just 2x4's, no sheeting).

This company is a scam. They take information collected from Lowe’s and report them as “leads,” offer you partial information to look legit, get your credit card info, AND THEN RUN YOUR CARD WITHOUT PERMISSION UNTIL YOU CANCEL YOUR CARD!!! They have done this to numerous people I know. I am not an upset customer or aggravated with the productivity. I am a victim of a crime and have all documentation to backup every word. Feel free to call me at **. That’s my personal cell. Everyone should know what this site does. There is much more explanation of what they have done and continue to do as of 06/04/18. This is a summary. I’ve dealt with them twice and have four friends that have been burnt. I have names, addresses, phone numbers, dates, and times. They are running a con and nobody has stopped them.

Why would Porch actually schedule an appointment and provide cost estimates, if they didn't even have any professionals in my zip code to do the job in the first place? Porch contacted us the day before and cancel appointment... Why? Because an appointment was never made in the first place!!! The representative lied over the phone regarding appointment and cost estimate!!! Unbelievable.

Water heater igniter broken. Needed new hose to connector and new igniter - called Lowe's, referred me to Porch and I had a call from North Star Plumbing within 30 mins - fast service - they were out to the house within 4 hours. Diagnosed the problem, I ordered the part and it was overnighted - had another plumber install due to family friendship.

The contractor who responded to me through Porch was basically a scam artist, who intimidated & took advantage of me. I needed to have some ivy removed from my house. When they came to my house, they first offered to do the work for $600. I said no, so they offered to do it for $350. They actually started pulling the ivy off the wall before I agreed to the price. They then asked me to pay in cash, so I left them to do the work while I went to secure the money. I came back in 30 minutes, to find they were done, but had not done what I had asked them to do. One whole area still was full of ivy, and they had cut off the tops of some of the plants I had asked to be left alone, saying they were "helping me". I asked them to take more of the ivy out in the untouched area, and they cut it back about 6 inches from the house. They gave no response when I told them I didn't want them to cut off the tops of the plants.

We received a couple of quotes for interior painting of our house. We chose Aaron Painting because it was affordable and the owner was available right away. We are very happy with the projects he completed. Ivan, the owner, and his brother, Alfredo, were professional and friendly. They did the projects quickly and well. One difficult job was sanding stucco from the bathroom and repairing and painting. This was done well and cleanup was good. Ivan was available to discuss issues that came up and were resolved quickly.

The serviceman was on time, courteous and provided his personal cell phone number for follow up questions. The job took less than 30 minutes. There was a discrepancy in pricing, but the manager was agreeable to come to a mutual resolution.

Possibly the worst experience from start to finish you could imagine. Contracted to have 2 professional contractors put together a play set and ended up with a family. Showed up two hours late, had one drill with one battery (so spent half the day trying to re-charge one battery in their truck until I eventually gave them mine), completed less than half the work promised and then asked for additional money on the side to work any longer. I ended up putting 50% of the play set together myself over the next 2 days and found that incorrect screws and equipment had been used on the work they did complete so I had to take them out and fix mistakes. After contacting Porch.com with documented issues including pictures they told my wife they would respond. She called 3 or 4 times before she stopped.

Customer was friendly, the worker was on time, friendly and work very quickly to complete my dining cabinet... He was very organize and clean with his work... I would recommend to check the price because although I was happy with the services it was a little more pricey than I expected.

We were given the contact information for an electrician, Matt Cole Electrical Solutions. He responded quickly and gave us a quote within three days. He is very personable and knowledgeable. We look forward to working with Matt. We are glad to support local business. Thank You.

I requested for service on a Monday morning and a technician was at my home later in the afternoon to repair my garage. He exhibited a high level of professionalism and took the time to explain the issues to me.

We needed an inspector for the house we are selling & Don ** of Home Check Property Inspections responded immediately from Porch. Having a cancellation for the next morning, he put our name in the slot & showed up on time, ready to start inspecting. He appeared professional and very knowledgeable, introduced himself & informed me of his experience & having an engineering degree which made me feel at ease & secure in my selection of inspectors. Don was very thorough & left us with a short list of minor findings he recommended we could correct, improve & update our house. We would definitely recommend Don ** for anyone & everyone needing a building inspection of any kind. We enjoyed meeting Don ** & he would be the first person we would call if we needed another inspection.

Porch helped me find an awesome and friendly contractor. The contractor was Schroeder construction and they were very timely and nice. Thank you porch for helping me get in contact with someone who helped me with my remodeling project. I was stressing out and didn't know where to start, and Porch helped me out by pointing me in the right direction.

Through https://services.porch.com, a handyman was sent to install a new attic ladder. The result was horrible. Initially, Porch responded to my email complaints with promise to send another technician over to make it right, then fell to total silence. I filed a dispute with the credit card company and Porch fought me for months. I just perused Porch's definition of its services on its website **. It means Porch just receives the payments and does nothing else. It contradicts Porch's assertion that I did not call in for warranty service, since they don't warrant anything anyway. Apparently, Porch is an out-and-out scammer.

Porch responded immediately for my need. And the next day I got Deluca Masonry. James was very professional and was able to help me with my repair. He came in a timely matter when the weather permitted. And in the end I was very pleased.

We had to find a person to remove an old line of caulk and re-apply a silicone bead in our master shower enclosure. The larger companies would not even give us a call-back. Through Porch we found an excellent and experienced handyman who arrived in a timely manner and did fine job.

Nikko was my handyman and he was friendly and helpful. He completed all of the tasks that I needed him to do. He also explained some things about the hinges on my kitchen cabinets and to take a picture of them when I go to the store to buy replacements. Smart idea. I'd have him back the next time I need handyman help. It was a pleasure working with this company. They made the process easy.

Gave us several choices of movers. We were able to contact the mover we selected and set up a date for moving. The Jones Movers were very courteous and gave us guidelines to follow in preparation of our move. All we have to do now is make sure we are ready for the move!

Mark with Nitro was very detailed and thorough with the home inspection. Took pictures of everything he felt needed addressing or needed monitoring. Explained everything very well. Very helpful and gave great information. Would recommend Nitro Home Inspection to anyone that needed that service.

Allen does it! Excellent service! He is my only maintenance person now. What would I do without him? I am remodeling a home and count on a good maintenance person. Porch is doing a great job contacting immediately

Vendor: Indy Chimney - 19 days into a job he said would take a single day and it's still not finished. His first day he ordered a scissor lift to reach the 32 foot high Chimney... He would have killed himself as to place the scissor lift in an unlevel shrubbery bed would have been suicide. I had to use my truck to acquire the proper boom lift for the job. The 2nd day he stated he was broke and had no money to order Custom Chimney Caps... I gave him an additional $200 to the already $690 deposit.

Very prompt and professional. Called and they were there within hour and half and they came from over seventy miles away. Arrived and were very courteous. Entered the house and proceeded to work on the water heater immediately. They found and fixed the problem. They stayed long enough to make sure it worked properly and charged a very low price for what was done. I would recommend them to everyone.

This was my first time using Porch and I’ll tell you it saved me time and money. I received a quick response and excellent service by the recommended listings. I would definitely continue using Porch for my future endeavors and recommend this to others.

3 ceiling fans installed. One new in the box and two others that were taken out of other rooms by homeowner. One overhead storage rack installed in a garage with a 10 foot ceiling which made it much more difficult. Job done very well.

Was charged double the quote and the paintwork is terrible. No additional work was performed to account for the inflated price. I don't recommend. A local handyman would have been a better choice. Nothing more to say about the experience.

Absolutely pleased with our lawn care service. They are friendly and do an amazing job. We have booked them to tend to our yard twice a month. It is so nice to know that your yard will look amazing and that it is one less thing to worry about! We would highly recommend!

The contractor never showed and the staff wouldn’t make follow up calls. I had to call back twice yet no one would follow up to advise what occurred. Completely unacceptable because no one has time to waste sitting at home waiting for contractors let alone when no one shows.

The Technician was very prompt, friendly and experienced. He was able to tackle and complete the job (Mailbox Install) in a very timely manner. He also had possible suggests on other potential situations. Look forward to the next Job we may have and working through Porch.

This is a joke of a company. I was just contacted about a review. It was a fake review and the review was not about my company’s quality or services. They gave me a 1 star review, they post the review without verifying and I send them a message and I get no response. This company is a scam and very poorly run, stay away... there’s plenty of legitimate companies out there, like Angie’s List. STAY AWAY FROM PORCH!

Sterling builders and home remodel center and super builders called numerous times. They all sent salespeople not construction professionals. Their salespeople couldn’t answer any detailed questions about the project but spent 1 hour trying to convince me to spend a lot of money on the project. They were all used car salesmen explaining why the cost was so high. They would not give me any written estimates for the work. That all wanted me to sign a contract first then they would give me an itemized proposal. Very unsatisfied with the responses.