Porch Reviews

Was supposed to send informational packet but it doesn’t open. Now I get a monthly charge for a policy I didn’t know I had. They can’t give me a policy number or send me a copy of this policy. I call, I email, I try everything and no answers. They don’t even ask me for any information to try to look it up. Claim it’s too late for a refund but cancel it. No proof is given that it was done so I do not trust them!!! Whenever they’re done talking to you they simply end the call and hang up. What an amazingly horrible customer service department!!!! TOTAL SCAM!!!!

We hired Camilo of Lovely Painting to paint a significant portion of the interior of our home. She was punctual and extremely efficient. The quality of her work exceeded our expectations. Her quoted price was less than half of the next higher quote. We would not hesitate to hire her again!

I requested to have some curtain rods and curtains installed on 7 windows. I had all of the necessary supplies and a ladder for them to use. Two guys came and reassured me that everything would be put up and all was well, etc. Well, I don't think either one had any experience in hanging rods or curtains. The measurements they took were not consistent and they did not use a stud finder. They had to re-do a rod which left holes in the walls. They said that my ceiling was "uneven" which it is not. They even tried to tell me at one point that I purchased the wrong rod. This turned out to be another error in measurement. They told me that a different team would have to come back to fill and paint, etc.

I’m leaving this review specifically for the home warranty service offered through Porch.com (Porch Warranty), not the general contractor referral service. I submitted a warranty claim in December 2024 for a malfunctioning stove and dishwasher. A technician—Quentin from Parker Appliance Repair—was sent out multiple times but was unable to repair either appliance. After repeated attempts to reach the technician for follow-up (with no response), I emailed Porch on 1/29/25 and received no reply.

This has been a 4-year DISGUSTING disappointing disaster... It all started about 4 years ago when the School owner/friend told me and the other Instructors to sign on with Porch for leads.. Both my colleague and myself both got hit hard at 1st with debit card pops to the point of closing the bank card. I pushed and got My Buddy Vic and Lia to call and Call and Call until I was SUCKERED INTO THE V.I.P. and sent in a large sum of money into a VIP account for leads. 1st in line etc.

Green Energy Insulation came to the job. I had wet insulation and water in my vapor barrier in my mobile home. David was more than fair in pricing. David ** and his crew were very professional and went above and beyond in making the job great. Very happy with their work. If you need an Insulation job, you will not be disappointed. Highly Recommended!

Porch.com scamming both general contractors and customers. 99% of their leads are fake. Customers also are annoyed by calls coming from a bunch of contractors. When you call their office, even the employees would tell you not to rely on the contact information.

We booked a shower door install online at porch.com two weeks ago. Exchanged several text messages confirming appointment and were given the installer's name Richard and phone #**. The appointment was for 09/17/24 at 9:00AM. We received a Text on 09/16/24 confirming appointment and requesting credit card info. This was provided. The installer never showed up. We called the main #, ** and the installer #, ** and both go to a recording asking for the phone # associated with the job. When entered it state that the number is not recognized and the line disconnects. I was able to determine that the ** number is an unlisted number which is odd for a business and the ** is a landline number listed to a female in Dallas, TX.

I have used Porch when they were newer back about 6 yrs ago. And they were pretty good about being reasonable. However, as they grew they became less reasonable and more legalistic. So I stopped using them for a while. I give them another try after leaving for 2-3 yrs this season. I started with their pay as you go lead opportunities. Sadly the quality was not great, so testing the waters was not good. NO ROI. Porch has a auto refund policy which is good. However life doesn't go according to policies, does it. I left them over a lead denial. Policy is 2 calls 2 text within 72 hrs. That's fine. I called 3 times and was within 10 mins over the 72hrs to send the next text. Now mind you this was either way a unresponsive lead. Porch knew this. I asked that they be reasonable about their intention of the policy. They want their contractors to make an effort, no problem! I agree.

Called 17 times. Got an agent twice and was hung up on both times. I asked them to correct invalid and incorrect information on my business name. I had one single review with 5 stars. Porch website said I had two reviews for three stars. I did have one inaccuracy removed several years ago. The Bing site showed I had 1.5 stars -- with one single 5-star rating. These people should be sued, they are horrible. If anyone wants to do class action count me in.