Porch Reviews

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Overall Rating2.8 out of 5
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About Porch

Porch is the leading destination for professional installation, assembly, repair, maintenance, and other home services from quality pros. Porch has a nationwide network of home services professionals that make it fast and easy to tackle whatever's on your home to-do list. Porch also connects customers with a suite of free services, including a dedicated Home Assistant, 24/7 help, online project management, project cost guides, pro reviews, and much more. Learn more at porch.com/reviews.

Porch Reviews

ConsumerAffairs has collected 828 reviews and 269 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceInstallation & SetupStaff

Reviewed Nov. 18, 2023

I made an appointment 2 days ago for window caulking. Repair person never showed and never called. After calling 4 different numbers, I had to call from a different phone number to get an answer. Upon call back, I was told that Porch had bad news and that no one was coming. This is an hour and fifteen minutes AFTER APPOINTMENT TIME! They could not get a repair person to take the job. Yet, Porch has confirmed for 2 days via personal call, and repeated texts and emails that the job had been assigned and that the appointment was confirmed! They even gave me the repairman's name. Don't bother wasting your time with this company.

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Customer Service

Reviewed Oct. 28, 2023

Contractor never showed up, no call, no text. However 5 days before the guy was to show up I received daily text reminders even listing his name and phone number in case I had any questions. We are not yet living in the house but getting it staged to move in. So we don't live there and had to drive out only to sit for 2 hrs waiting on him or the company to call us back. The 800 number didn't offer us any alternative. They just said, "We will look into it," and call me back. Still no word from them. I would recommend that no one uses them. If you notice their comments to other bad reviews they must copy and paste the same response to all.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 7, 2023

    EXTREMELY UNPROFESSIONAL. I made an appointment for gutter cleaning for 9/1/23 I took off a half day of work to come home and meet the worker, but they never showed. At about 3p (an hour after the appointment time) I called Porch and left a message. They called me back to tell me the worker couldn't show up. He offered to reschedule and I gave some available times and I was told I would get a call back. Never got a call back but I got this message 2 days later:

    "Hello, this is Yazmin with Porch. We're reaching out to see if the provider was able to make it to your appointment on September 1st. If not, would you like to reschedule the appointment? Please let us know what dates and time you're available by replying to this message. Thank you for considering Porch. Yazmin (323) 615-2586"

    I explained how I took off work and was inconvenienced. I then received this message: "Hello, This is Bego project coordinator from Porch Handyman Services. I'm reaching out regarding your project. Unfortunately, we have a provider that did not show up. We do apologize for this inconvenience, and we will take action. We need to be on time and we do not tolerate this unprofessional action, I apologize for any inconvenience this may cause you. We would be available to get this done for you. Let us know the day that works for you, please provide 3 dates that you would be available after September 6, and let us know if you prefer the morning or afternoon. I would be happy to help you reschedule. Please call us at (800) 672-0365 or reply to this message. Thank you for choosing Porch."

    I replied with some times and then on 9/6 got this confirmation of another appointment: "Your gutter cleaning appointment has been rescheduled. Your appointment details Date:Friday, Sep. 8, 2023 Time:3:00pm PDT." Then LATER THE SAME DAY I received this message: "Your gutter cleaning service is canceled." I replied asking for an explanation and never heard back. What a complete waste of time and such a disregard for anything resembling a reliable business.

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    Verified purchase

    Reviewed Sept. 26, 2023

    It was a great experience. The representative was very professional and took their time explaining things to me. Any Questions I had about the process, he answered and made sure I was well aware of the process. It was a really Great service. I would definitely recommend to a friend or anyone in need of the service.

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    Reviewed June 7, 2023

    Do Not Use this company!! This company put me and my family at risk with the handyman they sent out. I was promised that I would have two handymen to complete my job. They only sent one. The one that they did send was unprofessional, did not finish the job and left damage to my wood floors. Because Porch did not pay him, he contacted me on LinkedIn. The handyman knew where I worked, where I lived and my full name. When I spoke to Porch about my concerns, they did absolutely nothing. I would never use this company again and urge others not to do the same.

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    Customer Service

    Reviewed April 15, 2023

    It's a total Scam. We just spent $360 for the renewal fee, for absolutely nothing, their demand is too low, you'll end up paying super high per lead because if you're lucky you'll get 6-8 leads a year, you call them and they'll make you think they are working on that to investigate, but they don't care, they just want to get the money from you and don't care about the customers(contractors). If you guys try them(I don't recommend it), make sure to cancel the renewal ASAP. P.S. People that review them with 5 stars are all Homeowners, not Contractors.

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    Verified purchase

    Reviewed March 3, 2023

    Porch makes the process of moving into your house seamless. They offer a number of services that a new homeowner didn't even consider that they needed. I strongly recommend using Porch services in order to lessen the stress of home buying.

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    Customer ServiceCoverage

    Reviewed Feb. 23, 2023

    Porch does not deliver on any promises they give in exchange for your money. I fired them once, then they contacted me 6 months later claiming they had signed on with more companies to give me more leads AND their so called "vetted program" would give me even more. I paid the $250 fee for the year. They gave me a $110 lead credit to make up for the bad leads 6 months ago. Two weeks in, I've gotten "2" leads. One cancelled, the other did not respond??!! Same thing as before. No change except I let myself get conned out of $250 they refuse to refund. Do not believe anything they claim.., as a business or a customer looking for quality service providers. They never even had me prove I had insurance.

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    Reviewed Oct. 23, 2022

    Beware of this company. We had a free Porch account apparently for several years. We realized it was set up incorrectly and spoke with the team about closing it since we never received any leads they convinced us to try their “PRO SERIES PLATFORM”. This was a few thousand a month and it would auto replenish only if lead funds were spent.. We only received a few leads and they took the same amount out the following month. We tried reaching them to discuss, but once you sign with them they are nowhere to be found.

    I Called the Sales Rep and our account manager who signed us, this is also the representative who said we can cancel if we are not happy at any time. He never answered so we sent several notices to cancel. During this they kept running out account each month and finally after we told them we were going to take legal action.. months later they said there was a “certain form to sign”. They are full of lies and the worse of crooks. We never received any real leads…they have several thousand of our money and refuse to communicate.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Sept. 27, 2022

    Your company got my detailed message all screwed up. I received phone calls from gutter installers, window installers, door installers. You never addressed my true project!!! You wasted my time and all the businesses that had to call me. Their time also. I will never use your service nor will I ever recommend your service to anyone!! Look at my service order. Do you see windows or doors or gutters installed? I was looking for a freaking handyman not an entire crew!!!

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    Porch questions and answers

    What problem is Porch trying to solve?
    We are trying to help people love their home by helping them care for, manage and buy/sell their home.
    What sets Porch apart from the competition?
    Our data. We are a data driven company with 3.2 million professionals and 130 million home improvement projects in our system. We are able to truly know who your neighbors and friends have used and loved.
    What needs do your products or services fulfill, and how do you fulfill those needs better than your competition?
    We help homeowners connect to trusted reliable professionals that their neighbors and friends have used.
    How does Porch measure success?
    Delighting our customers is our number one goal. To date, we have raised over $100 million dollars, have a strategic partnership with Lowe's and our Porch Home Report is available on over 25,000 real estate websites.
    What’s the most common misconception consumers have about your industry? Your company?
    That reviews are gamed. We brought in verified reviews so that homeowners know that a certain professional did work on a specific home.
    How has your industry changed in the last 5 to 10 years?
    Mobile has definitely changed the way people book services.
    What is something you wish every consumer knew about Porch?
    That we are helping small business professionals by taking away the work of marketing and letting them focus on what they love to do best.
    Has your business received any awards or recognition your customers would like to know about?
    Our CEO was named USA TODAY Entrepreneur of the Year and we have been on Seattle's fastest growing companies list as well as Best Place to Work for Seattle Business.
    How has Porch grown or evolved?
    We were 25 employees and now we are over 400.

    Porch Company Information

    Company Name:
    Year Founded:
    2200 First Ave S
    Postal Code:
    United States