Porch Reviews
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About Porch
Porch is the leading destination for professional installation, assembly, repair, maintenance, and other home services from quality pros. Porch has a nationwide network of home services professionals that make it fast and easy to tackle whatever's on your home to-do list. Porch also connects customers with a suite of free services, including a dedicated Home Assistant, 24/7 help, online project management, project cost guides, pro reviews, and much more. Learn more at porch.com/reviews.
Porch Reviews
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- 4,884,532 reviews on ConsumerAffairs are verified.
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- 4,884,532 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 17, 2026
Porch through PSE&G moving Consultant Services made my difficult relocation much easier. I was able to set up my utility services smoothly and received an affordable quote, which gave me the resources I needed for a more peaceful transition. This service is a game-changer for residents, businesses, and future business-to-business relationships. Thank you!
Reviewed April 17, 2026
The agents were excellent with the whole procedure. Total pros.
Anthony - Thank you for taking the time to share your experience with us. We're glad to hear that you found our services helpful. Best of luck and keep us in mind for any future needs!
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Reviewed April 11, 2026
I had a great experience with one of your customer service representatives. They were friendly, patient, and very helpful throughout the entire process. They listened carefully to my concerns, explained everything clearly, and made sure my issue was fully resolved. I truly appreciate their professionalism and support!
Ghia -
Thank you for taking the time to share your experience with us! We are glad that you found our services helpful and hope to serve you again in the future! All the best!
Reviewed March 2, 2026
I wish I could leave no stars, PSE&G is the absolute worst at customer service. Inept and totally unresponsive to customers AND they actually just don't even care that they give horrendous customer service?
Hi Frank,
Thank you for taking the time to provide us with feedback regarding your experience with us. We strive to provide an amazing experience, and it seems we missed the mark in your case.
We take these matters seriously and would like to look into your experience and further investigate internally. If you could email homeconcierge@porch.com with details regarding the phone interaction you had with us, we'd greatly appreciate it.
Best,Porch Home Concierge Escalations Team
Reviewed Jan. 27, 2026
Angel ** was helpful, courteous and friendly. Thanks for making my move easy and saving money on Xfinity. I recommend taking advantage of anything they offer. It was very easy and the call was quick.
Reviewed Jan. 22, 2026
Terrible company. No information on leads. I have to call several times to talk to someone. Never any information on the leads. Very vague for their benefits. Horrible people and they are there to scam contractors out of money.
Thank you for your feedback. Before March 12, your account was in our Verified Lead Program. At your request, it moved to Pay‑As‑You‑Go, where leads are not pre‑screened.
While some customers may not respond to outreach attempts, Porch maintains a fair and transparent lead credit policy, therefore, five of your last six leads were credited.
We attempted to return your weekend calls on November 17 and followed up by email. We remain available to review your account at 206‑960‑4337.
Reviewed Dec. 3, 2025
Carlos definitely knew how to deliver excellent customer service. Made the process smooth and explained everything super well. Made me feel secure in my additional purchase and will reach out if needed! 10/10 would recommend.
Reviewed Dec. 2, 2025
Porch was very kind, understanding, respectful, knowledgeable, and polite. She helped and made it easy for me to understand. I recommend her and give her 10 stars. Porch understood my situation and went beyond her means.
Thank you for your 5-star review! We are thrilled to hear you had a great experience and hope to serve you again in the future!
Reviewed Nov. 6, 2025
My rep was amazing and communicated every offer that I could think of from cable/internet to contractors to insurance to movers and more. Moving is arguably the most stressful time of anyone's life and they not only save you a TON of time, but money too! This is an amazing free tool.
Thank you for taking the time to provide us with your positive feedback! We are glad to hear that you had a great experience with our team!
Reviewed Oct. 25, 2025
This service made all my moving, easy and stress-free. I was expecting long holds and long hold times. It was the opposite. And after they got my electric service started they helped me start my internet service. Very valuable service. Let's Go!!
Thank you for taking the time to share your experience! We are thrilled to hear that you found our services valuable! We can't wait to hear about how your move goes, and wish you the best of luck in your new place!
Porch questions and answers
- What problem is Porch trying to solve?
- We are trying to help people love their home by helping them care for, manage and buy/sell their home.
- What sets Porch apart from the competition?
- Our data. We are a data driven company with 3.2 million professionals and 130 million home improvement projects in our system. We are able to truly know who your neighbors and friends have used and loved.
- What needs do your products or services fulfill, and how do you fulfill those needs better than your competition?
- We help homeowners connect to trusted reliable professionals that their neighbors and friends have used.
- How does Porch measure success?
- Delighting our customers is our number one goal. To date, we have raised over $100 million dollars, have a strategic partnership with Lowe's and our Porch Home Report is available on over 25,000 real estate websites.
- What’s the most common misconception consumers have about your industry? Your company?
- That reviews are gamed. We brought in verified reviews so that homeowners know that a certain professional did work on a specific home.
- How has your industry changed in the last 5 to 10 years?
- Mobile has definitely changed the way people book services.
- What is something you wish every consumer knew about Porch?
- That we are helping small business professionals by taking away the work of marketing and letting them focus on what they love to do best.
- Has your business received any awards or recognition your customers would like to know about?
- Our CEO was named USA TODAY Entrepreneur of the Year and we have been on Seattle's fastest growing companies list as well as Best Place to Work for Seattle Business.
- How has Porch grown or evolved?
- We were 25 employees and now we are over 400.
Porch Company Information
- Company Name:
- Porch
- Year Founded:
- 2012
- Address:
- 2200 First Ave S
- City:
- Seattle
- State/Province:
- WA
- Postal Code:
- 98134
- Country:
- United States
- Website:
- porch.com