Porch

I was extremely apprehensive about utilizing Porch services after paying a $99 fee through Walmart to have the TV stand that I purchased assembled. I found out after placing the order that the $99 was just an estimate and not a fixed quote. I spent several times over the phone and via text trying to figure out exactly how much it would cost me before scheduling an appointment. Since I only paid $149 for the stand, I did not want to pay more money getting the stand assembled than it was worth to begin with. Finally, I decided to bite the bullet and eat the cost but after speaking with someone at Porch, I was told additional charges are only added if the item requires to people to assemble and/or is excessively large.

We decided to install a walk-in soaker bathtub with a low profile door, rather than chance a fall climbing in or out of a traditional bathtub. We began the search for a professional to do the work. Mr. Ken Bast, owner of Bast Home Improvement – General Contractors responded. He visited the job site that afternoon, on time, well groomed and knowledgable.

Adriano **, I call him an Artist. His work is superb. I have a very expensive house that was a rental and I am now selling. Once the renters left, I found significant water damage to all the cabinets throughout the house. The kitchen was the worst. I had four cabinet restoration businesses come out to asses the damage and quote me on repairs. One would not quote. Two others wanted to charge a large fee to totally strip the cabinets and recolor them. Then Adriano came in. He stated that he would bring back all the cabinets to original color and finish. He spent time examining the wood and its quality and explaining how he would accomplish this task. The amazing part was his price, it was very reasonable and competitive.

We contacted Porch.com when we ran into problems installing new fireplace doors. They responded to my online request almost immediately. At first I was skeptical because the man I was talking with didn't seem to understand the job or what was needed, and they asked for credit card information over the phone, saying they had to have it to process the service request. They set up an appointment, then emailed to cancel, saying they needed to discuss it with a manager.

The technician did a great job. I was just disappointed that they did not communicate accurately about the use of gift coupons. I was under the impression I could use them towards my project. But in fact I could only apply $25 of the $100 I had. I was also charged for 2 TVs but could not use a coupon for each tv, just one for the whole project. It would have been smarter for me to have someone come out twice and do 1 tv per time. Unfortunately, I will be leaving $75 on the table because it doesn’t pay to have someone come out 4 different times. The people I dealt with were polite and the technician did a great job and explained things to me. I just wish the policy had been explained up front.

The Porch is heavy on telephone sales and keep calling once they get your number. It seems their model is more liker Uber where any contractor can sign up and get sales leads. We hired a contractor through Porch.com for installing curtain 8 rods. They told hourly rate and said it will take around 3 hours. The contractor that showed up seems to had no experience with installing anything on the drywall or studs and did not know much about curtains. He took 2.5 hours to install 2 rods and that too incorrectly and made several holes in the drywall that were not needed.

You very quick and efficient in finding an electrician for me. TNT electric was quick to call me as well. They haven’t come yet but feel confident they will fix my problems. They are to come tomorrow. Very pleased with your service.

Great work at a reasonable cost. Efficient and professional best describes the work of Cerda Construction. I would highly recommend if you need popcorn ceiling removal. Here is what they did for me: Removed popcorn ceiling in three rooms (900sqft); covered all floors and furniture; ceilings repaired, sanded and painted; floors and furniture cleaned as needed after work; they provided all the materials for the work.

I used Porch.com to look for a person to replace my gutters, settling on one of their referrals. I paid the man part of his quote upfront, so he could obtain the necessary materials. That was April 22. It is now Sept 11 and not one lick of work has been done. I've gotten excuse after excuse from the contractor, I've filed a criminal complaint and I've contacted Porch.com through their feedback service twice asking for assistance. Porch has never even bothered to respond to my requests. I would not recommend the service to anyone.

Grady came during the time set up and was very professional. He was able to assess and fix our problem quickly at at a very reasonable price. I would not hesitate to recommend this company for any of your appliance repairs. I even learned some new things about appliances and how they work!