Porch

Porch Reviews

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About Porch

Porch is the leading destination for professional installation, assembly, repair, maintenance, and other home services from quality pros. Porch has a nationwide network of home services professionals that make it fast and easy to tackle whatever's on your home to-do list. Porch also connects customers with a suite of free services, including a dedicated Home Assistant, 24/7 help, online project management, project cost guides, pro reviews, and much more. Learn more at porch.com/reviews.

Porch Reviews

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    How do I know I can trust these reviews about Porch?
    • 4,568,520 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 6
    Price

    Reviewed Nov. 22, 2024

    Green Energy Insulation came to the job. I had wet insulation and water in my vapor barrier in my mobile home. David was more than fair in pricing. David ** and his crew were very professional and went above and beyond in making the job great. Very happy with their work. If you need an Insulation job, you will not be disappointed. Highly Recommended!

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    Customer ServicePriceStaff

    Reviewed June 17, 2024

    I received a call back within minutes after talking to a service placement operator. The quote was given in a few minutes and the pricing was very reasonable. We had someone illegally dump tires in our yard and this help us get rid of them appropriately.

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      Customer ServiceInstallation & SetupCoveragePrice

      Reviewed March 21, 2024

      We are in the Green Pond Area of West Anderson, S.C. We hired Brad and his team from Outdoor Living through Porch.com to resolve a serious water management issue. Brad came out the same day, made a recommendation, quoted a price, built a retaining wall, and tied in four roof downspouts, moving all water to the road drainage. Others were called but did not even show up. There was no cost overrun, and the end product was far better than I had anticipated. Not having them bid on your project would be a mistake. His crew was reliable, friendly, efficient, and attentive to detail. Every single block was installed using a level, so the wall is not only effective but also visually and aesthetically pleasing. The lake that appeared in our backyard every rainfall has disappeared.

      The lower part of the hill was leveled and followed by a two-foot layer of white stone. Special 75# interlinked blocks followed and were leveled one by one using a level. Behind the wall were placed, a plastic moisture barrier, irrigation tubing, and backfill. The openings in the blocks were hand-filled with additional stone to add weight and further stability. This was followed by concrete caps along the top of the wall, creating a beautiful finished product. The areas above and below the wall were planted with over 750 juniper ground cover plants, again laid one by one using a level to measure a consistent distance between plants. The entire project, when completed, was a work of art. Grass seed and fertilizer were spread to cover adjacent work areas, and sod was laid in an area that previously had no grass due to the constant flooding. Anyone wishing to take a look at this project with before and after photos is welcome.

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      PriceStaff

      Reviewed Dec. 8, 2023

      Cezar did a very good job in repairing a 3-5 foot section of brick mobile home skirting including a service access point. He was done in just a three to four hours and the result was highly appreciated. Price was a high but the availability of a repair person with masonry repair experience was a hard to find search.

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      Customer ServiceStaff

      Reviewed Sept. 18, 2024

      Porch.com scamming both general contractors and customers. 99% of their leads are fake. Customers also are annoyed by calls coming from a bunch of contractors. When you call their office, even the employees would tell you not to rely on the contact information.

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      Customer ServiceInstallation & SetupPunctuality & Speed

      Reviewed Sept. 17, 2024

      We booked a shower door install online at porch.com two weeks ago. Exchanged several text messages confirming appointment and were given the installer's name Richard and phone #**. The appointment was for 09/17/24 at 9:00AM. We received a Text on 09/16/24 confirming appointment and requesting credit card info. This was provided. The installer never showed up. We called the main #, ** and the installer #, ** and both go to a recording asking for the phone # associated with the job. When entered it state that the number is not recognized and the line disconnects. I was able to determine that the ** number is an unlisted number which is odd for a business and the ** is a landline number listed to a female in Dallas, TX.

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      Customer ServiceStaff

      Reviewed Aug. 20, 2024

      I have used Porch when they were newer back about 6 yrs ago. And they were pretty good about being reasonable. However, as they grew they became less reasonable and more legalistic. So I stopped using them for a while. I give them another try after leaving for 2-3 yrs this season. I started with their pay as you go lead opportunities. Sadly the quality was not great, so testing the waters was not good. NO ROI. Porch has a auto refund policy which is good. However life doesn't go according to policies, does it. I left them over a lead denial. Policy is 2 calls 2 text within 72 hrs. That's fine. I called 3 times and was within 10 mins over the 72hrs to send the next text. Now mind you this was either way a unresponsive lead. Porch knew this. I asked that they be reasonable about their intention of the policy. They want their contractors to make an effort, no problem! I agree.

      However this is where the Integrity of a company (or the tires met the road so to speak) shows in their actions. They're unwilling to be reasonable which shows me they're more concerned about their bottom line than our relationship as a customer. I left them due to their lack of Integrity they showed me today. This is the very issue when Porch becomes so large and so corporate, like the Home Advisors out there. I don't have time to chase supervisors or go up the chain of command over something that should be simple for them to take care of. I wouldn't recommend at this time.

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      Customer ServiceStaff

      Reviewed June 21, 2024

      Called 17 times. Got an agent twice and was hung up on both times. I asked them to correct invalid and incorrect information on my business name. I had one single review with 5 stars. Porch website said I had two reviews for three stars. I did have one inaccuracy removed several years ago. The Bing site showed I had 1.5 stars -- with one single 5-star rating. These people should be sued, they are horrible. If anyone wants to do class action count me in.

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      Customer Service

      Reviewed June 1, 2024

      I put in a request for someone to come out..to hang curtain and rods.. And I got a No Show... No phone call or nothing... So I call them on next day.. And now waiting to see if they will send handyman out or next weekend.

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      Customer Service

      Reviewed May 6, 2024

      Seconds after I submitted my request, I started getting "off-shore" calls. In addition to my needs, these telemarketer types asked if they could also send a plumber and an electrician, for unknown repairs. Then, I got an email and text message claiming that a religious organization, called "Universal Endtime Harvest Ministry" best matched my needs. Three years ago, we successfully used Porch. Today, Porch is a scam.

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      Porch questions and answers

      What problem is Porch trying to solve?
      We are trying to help people love their home by helping them care for, manage and buy/sell their home.
      What sets Porch apart from the competition?
      Our data. We are a data driven company with 3.2 million professionals and 130 million home improvement projects in our system. We are able to truly know who your neighbors and friends have used and loved.
      What needs do your products or services fulfill, and how do you fulfill those needs better than your competition?
      We help homeowners connect to trusted reliable professionals that their neighbors and friends have used.
      How does Porch measure success?
      Delighting our customers is our number one goal. To date, we have raised over $100 million dollars, have a strategic partnership with Lowe's and our Porch Home Report is available on over 25,000 real estate websites.
      What’s the most common misconception consumers have about your industry? Your company?
      That reviews are gamed. We brought in verified reviews so that homeowners know that a certain professional did work on a specific home.
      How has your industry changed in the last 5 to 10 years?
      Mobile has definitely changed the way people book services.
      What is something you wish every consumer knew about Porch?
      That we are helping small business professionals by taking away the work of marketing and letting them focus on what they love to do best.
      Has your business received any awards or recognition your customers would like to know about?
      Our CEO was named USA TODAY Entrepreneur of the Year and we have been on Seattle's fastest growing companies list as well as Best Place to Work for Seattle Business.
      How has Porch grown or evolved?
      We were 25 employees and now we are over 400.

      Porch Company Information

      Company Name:
      Porch
      Year Founded:
      2012
      Address:
      2200 First Ave S
      City:
      Seattle
      State/Province:
      WA
      Postal Code:
      98134
      Country:
      United States
      Website:
      porch.com