Porch Reviews

I made an appointment 2 days ago for window caulking. Repair person never showed and never called. After calling 4 different numbers, I had to call from a different phone number to get an answer. Upon call back, I was told that Porch had bad news and that no one was coming. This is an hour and fifteen minutes AFTER APPOINTMENT TIME! They could not get a repair person to take the job. Yet, Porch has confirmed for 2 days via personal call, and repeated texts and emails that the job had been assigned and that the appointment was confirmed! They even gave me the repairman's name. Don't bother wasting your time with this company.

Contractor never showed up, no call, no text. However 5 days before the guy was to show up I received daily text reminders even listing his name and phone number in case I had any questions. We are not yet living in the house but getting it staged to move in. So we don't live there and had to drive out only to sit for 2 hrs waiting on him or the company to call us back. The 800 number didn't offer us any alternative. They just said, "We will look into it," and call me back. Still no word from them. I would recommend that no one uses them. If you notice their comments to other bad reviews they must copy and paste the same response to all.

EXTREMELY UNPROFESSIONAL. I made an appointment for gutter cleaning for 9/1/23 I took off a half day of work to come home and meet the worker, but they never showed. At about 3p (an hour after the appointment time) I called Porch and left a message. They called me back to tell me the worker couldn't show up. He offered to reschedule and I gave some available times and I was told I would get a call back. Never got a call back but I got this message 2 days later:

It was a great experience. The representative was very professional and took their time explaining things to me. Any Questions I had about the process, he answered and made sure I was well aware of the process. It was a really Great service. I would definitely recommend to a friend or anyone in need of the service.

Do Not Use this company!! This company put me and my family at risk with the handyman they sent out. I was promised that I would have two handymen to complete my job. They only sent one. The one that they did send was unprofessional, did not finish the job and left damage to my wood floors. Because Porch did not pay him, he contacted me on LinkedIn. The handyman knew where I worked, where I lived and my full name. When I spoke to Porch about my concerns, they did absolutely nothing. I would never use this company again and urge others not to do the same.

It's a total Scam. We just spent $360 for the renewal fee, for absolutely nothing, their demand is too low, you'll end up paying super high per lead because if you're lucky you'll get 6-8 leads a year, you call them and they'll make you think they are working on that to investigate, but they don't care, they just want to get the money from you and don't care about the customers(contractors). If you guys try them(I don't recommend it), make sure to cancel the renewal ASAP. P.S. People that review them with 5 stars are all Homeowners, not Contractors.

Porch makes the process of moving into your house seamless. They offer a number of services that a new homeowner didn't even consider that they needed. I strongly recommend using Porch services in order to lessen the stress of home buying.

Porch does not deliver on any promises they give in exchange for your money. I fired them once, then they contacted me 6 months later claiming they had signed on with more companies to give me more leads AND their so called "vetted program" would give me even more. I paid the $250 fee for the year. They gave me a $110 lead credit to make up for the bad leads 6 months ago. Two weeks in, I've gotten "2" leads. One cancelled, the other did not respond??!! Same thing as before. No change except I let myself get conned out of $250 they refuse to refund. Do not believe anything they claim.., as a business or a customer looking for quality service providers. They never even had me prove I had insurance.

Beware of this company. We had a free Porch account apparently for several years. We realized it was set up incorrectly and spoke with the team about closing it since we never received any leads they convinced us to try their “PRO SERIES PLATFORM”. This was a few thousand a month and it would auto replenish only if lead funds were spent.. We only received a few leads and they took the same amount out the following month. We tried reaching them to discuss, but once you sign with them they are nowhere to be found.

Your company got my detailed message all screwed up. I received phone calls from gutter installers, window installers, door installers. You never addressed my true project!!! You wasted my time and all the businesses that had to call me. Their time also. I will never use your service nor will I ever recommend your service to anyone!! Look at my service order. Do you see windows or doors or gutters installed? I was looking for a freaking handyman not an entire crew!!!