3.5/5 (1091 reviews)

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Overall Rating3.5 out of 5
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About Porch

Porch is the leading destination for professional installation, assembly, repair, maintenance, and other home services from quality pros. Porch has a nationwide network of home services professionals that make it fast and easy to tackle whatever's on your home to-do list. Porch also connects customers with a suite of free services, including a dedicated Home Assistant, 24/7 help, online project management, project cost guides, pro reviews, and much more. Learn more at porch.com/reviews.

Porch Reviews

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Page 1 Reviews 0 - 5
Verified Reviewer Verified Buyer
Original review: March 3, 2023

Porch makes the process of moving into your house seamless. They offer a number of services that a new homeowner didn't even consider that they needed. I strongly recommend using Porch services in order to lessen the stress of home buying.

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Verified Reviewer Verified Buyer
Original review: Aug. 25, 2022

Excellent to work with in all areas, professional, cost, responsiveness and quality of work. I was leery of going online to find a service, but being new to the lake area, I have found it difficult to find someone to actually show up and then do the work, these guys were great!

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    Verified Reviewer Verified Buyer
    Original review: Aug. 12, 2022

    I was not expecting this level of service considering what I’ve been through in the past few years with contractors etc. Ron returned all my phone calls and dealt with my mom’s anxiety in a professional manner. Now she is safe and her stairs look beautiful.

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    Verified Reviewer Verified Buyer
    Original review: July 12, 2022

    Your tech was very helpful and courteous. He was explained what he was going to do and it worked very well. Would call you again for service. Thank you again. With our many issues with our water we didn't know who to call. When we were given your name and you called and gave us and gave us an appointment within a day we were happy with the results.

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    Verified Reviewer Verified Buyer
    Original review: June 16, 2022

    I was very stressed and overwhelmed due to this all being a brand new experience and thanks to this service I was not only saved a whole amount of time to focus on the care of my family but I was also reassured that the best possible options were presented to me.

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    Verified Reviewer
    Original review: April 15, 2023

    It's a total Scam. We just spent $360 for the renewal fee, for absolutely nothing, their demand is too low, you'll end up paying super high per lead because if you're lucky you'll get 6-8 leads a year, you call them and they'll make you think they are working on that to investigate, but they don't care, they just want to get the money from you and don't care about the customers(contractors). If you guys try them(I don't recommend it), make sure to cancel the renewal ASAP. P.S. People that review them with 5 stars are all Homeowners, not Contractors.

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    Verified Reviewer
    Original review: Feb. 23, 2023

    Porch does not deliver on any promises they give in exchange for your money. I fired them once, then they contacted me 6 months later claiming they had signed on with more companies to give me more leads AND their so called "vetted program" would give me even more. I paid the $250 fee for the year. They gave me a $110 lead credit to make up for the bad leads 6 months ago. Two weeks in, I've gotten "2" leads. One cancelled, the other did not respond??!! Same thing as before. No change except I let myself get conned out of $250 they refuse to refund. Do not believe anything they claim.., as a business or a customer looking for quality service providers. They never even had me prove I had insurance.

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    Verified Reviewer
    Original review: Oct. 23, 2022

    Beware of this company. We had a free Porch account apparently for several years. We realized it was set up incorrectly and spoke with the team about closing it since we never received any leads they convinced us to try their “PRO SERIES PLATFORM”. This was a few thousand a month and it would auto replenish only if lead funds were spent.. We only received a few leads and they took the same amount out the following month. We tried reaching them to discuss, but once you sign with them they are nowhere to be found.

    I Called the Sales Rep and our account manager who signed us, this is also the representative who said we can cancel if we are not happy at any time. He never answered so we sent several notices to cancel. During this they kept running out account each month and finally after we told them we were going to take legal action.. months later they said there was a “certain form to sign”. They are full of lies and the worse of crooks. We never received any real leads…they have several thousand of our money and refuse to communicate.

    3 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Sept. 27, 2022

    Your company got my detailed message all screwed up. I received phone calls from gutter installers, window installers, door installers. You never addressed my true project!!! You wasted my time and all the businesses that had to call me. Their time also. I will never use your service nor will I ever recommend your service to anyone!! Look at my service order. Do you see windows or doors or gutters installed? I was looking for a freaking handyman not an entire crew!!!

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Aug. 8, 2022

    Backyard corner by fence. Beautiful job and could not be more pleased. I had an idea of what I thought I wanted … LOL Ed had a much nicer and better plans. Would recommend to anyone needing landscaping.

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    Porch questions and answers

    What problem is Porch trying to solve?
    We are trying to help people love their home by helping them care for, manage and buy/sell their home.
    What sets Porch apart from the competition?
    Our data. We are a data driven company with 3.2 million professionals and 130 million home improvement projects in our system. We are able to truly know who your neighbors and friends have used and loved.
    What needs do your products or services fulfill, and how do you fulfill those needs better than your competition?
    We help homeowners connect to trusted reliable professionals that their neighbors and friends have used.
    How does Porch measure success?
    Delighting our customers is our number one goal. To date, we have raised over $100 million dollars, have a strategic partnership with Lowe's and our Porch Home Report is available on over 25,000 real estate websites.
    What’s the most common misconception consumers have about your industry? Your company?
    That reviews are gamed. We brought in verified reviews so that homeowners know that a certain professional did work on a specific home.
    How has your industry changed in the last 5 to 10 years?
    Mobile has definitely changed the way people book services.
    What is something you wish every consumer knew about Porch?
    That we are helping small business professionals by taking away the work of marketing and letting them focus on what they love to do best.
    Has your business received any awards or recognition your customers would like to know about?
    Our CEO was named USA TODAY Entrepreneur of the Year and we have been on Seattle's fastest growing companies list as well as Best Place to Work for Seattle Business.
    How has Porch grown or evolved?
    We were 25 employees and now we are over 400.

    Porch Company Information

    Company Name:
    Year Founded:
    2200 First Ave S
    Postal Code:
    United States