Porch Reviews

I received a call back within minutes after talking to a service placement operator. The quote was given in a few minutes and the pricing was very reasonable. We had someone illegally dump tires in our yard and this help us get rid of them appropriately.

I put in a request for someone to come out..to hang curtain and rods.. And I got a No Show... No phone call or nothing... So I call them on next day.. And now waiting to see if they will send handyman out or next weekend.

Seconds after I submitted my request, I started getting "off-shore" calls. In addition to my needs, these telemarketer types asked if they could also send a plumber and an electrician, for unknown repairs. Then, I got an email and text message claiming that a religious organization, called "Universal Endtime Harvest Ministry" best matched my needs. Three years ago, we successfully used Porch. Today, Porch is a scam.

We are in the Green Pond Area of West Anderson, S.C. We hired Brad and his team from Outdoor Living through Porch.com to resolve a serious water management issue. Brad came out the same day, made a recommendation, quoted a price, built a retaining wall, and tied in four roof downspouts, moving all water to the road drainage. Others were called but did not even show up. There was no cost overrun, and the end product was far better than I had anticipated. Not having them bid on your project would be a mistake. His crew was reliable, friendly, efficient, and attentive to detail. Every single block was installed using a level, so the wall is not only effective but also visually and aesthetically pleasing. The lake that appeared in our backyard every rainfall has disappeared.

I contacted Porch Home Assistance for work around my home. I at first thought to used them for replacing a garbage disposal. The contractor was scheduled to come to my home at a scheduled time and called me at the last minute to inform me stating he was running late basically needing to reschedule. And by the way I left my job to meet this guy. Eventually, we agreed to reschedule for a later time in the day, well he failed to show up or call. It's been 3 days since the missed appointment and the company (Porch) hadn't even called me to apologize and nor has the contractor. This company stinks. I lost a whole day out of my schedule waiting for them. I contacted a different company who immediately sent someone out who showed up on time and fixed the problem. Do not use Porch. They will waste your time.

All I got were fake leads. Porch's no refund policy is ridiculous too. Their assistance on the phone is horrible. They can't make anything right. I could have made more money by doing nothing than giving them any business.

Cezar did a very good job in repairing a 3-5 foot section of brick mobile home skirting including a service access point. He was done in just a three to four hours and the result was highly appreciated. Price was a high but the availability of a repair person with masonry repair experience was a hard to find search.

I made an appointment 2 days ago for window caulking. Repair person never showed and never called. After calling 4 different numbers, I had to call from a different phone number to get an answer. Upon call back, I was told that Porch had bad news and that no one was coming. This is an hour and fifteen minutes AFTER APPOINTMENT TIME! They could not get a repair person to take the job. Yet, Porch has confirmed for 2 days via personal call, and repeated texts and emails that the job had been assigned and that the appointment was confirmed! They even gave me the repairman's name. Don't bother wasting your time with this company.

Contractor never showed up, no call, no text. However 5 days before the guy was to show up I received daily text reminders even listing his name and phone number in case I had any questions. We are not yet living in the house but getting it staged to move in. So we don't live there and had to drive out only to sit for 2 hrs waiting on him or the company to call us back. The 800 number didn't offer us any alternative. They just said, "We will look into it," and call me back. Still no word from them. I would recommend that no one uses them. If you notice their comments to other bad reviews they must copy and paste the same response to all.

EXTREMELY UNPROFESSIONAL. I made an appointment for gutter cleaning for 9/1/23 I took off a half day of work to come home and meet the worker, but they never showed. At about 3p (an hour after the appointment time) I called Porch and left a message. They called me back to tell me the worker couldn't show up. He offered to reschedule and I gave some available times and I was told I would get a call back. Never got a call back but I got this message 2 days later:

It was a great experience. The representative was very professional and took their time explaining things to me. Any Questions I had about the process, he answered and made sure I was well aware of the process. It was a really Great service. I would definitely recommend to a friend or anyone in need of the service.

Do Not Use this company!! This company put me and my family at risk with the handyman they sent out. I was promised that I would have two handymen to complete my job. They only sent one. The one that they did send was unprofessional, did not finish the job and left damage to my wood floors. Because Porch did not pay him, he contacted me on LinkedIn. The handyman knew where I worked, where I lived and my full name. When I spoke to Porch about my concerns, they did absolutely nothing. I would never use this company again and urge others not to do the same.

It's a total Scam. We just spent $360 for the renewal fee, for absolutely nothing, their demand is too low, you'll end up paying super high per lead because if you're lucky you'll get 6-8 leads a year, you call them and they'll make you think they are working on that to investigate, but they don't care, they just want to get the money from you and don't care about the customers(contractors). If you guys try them(I don't recommend it), make sure to cancel the renewal ASAP. P.S. People that review them with 5 stars are all Homeowners, not Contractors.

Porch makes the process of moving into your house seamless. They offer a number of services that a new homeowner didn't even consider that they needed. I strongly recommend using Porch services in order to lessen the stress of home buying.

Porch does not deliver on any promises they give in exchange for your money. I fired them once, then they contacted me 6 months later claiming they had signed on with more companies to give me more leads AND their so called "vetted program" would give me even more. I paid the $250 fee for the year. They gave me a $110 lead credit to make up for the bad leads 6 months ago. Two weeks in, I've gotten "2" leads. One cancelled, the other did not respond??!! Same thing as before. No change except I let myself get conned out of $250 they refuse to refund. Do not believe anything they claim.., as a business or a customer looking for quality service providers. They never even had me prove I had insurance.

Beware of this company. We had a free Porch account apparently for several years. We realized it was set up incorrectly and spoke with the team about closing it since we never received any leads they convinced us to try their “PRO SERIES PLATFORM”. This was a few thousand a month and it would auto replenish only if lead funds were spent.. We only received a few leads and they took the same amount out the following month. We tried reaching them to discuss, but once you sign with them they are nowhere to be found.

Your company got my detailed message all screwed up. I received phone calls from gutter installers, window installers, door installers. You never addressed my true project!!! You wasted my time and all the businesses that had to call me. Their time also. I will never use your service nor will I ever recommend your service to anyone!! Look at my service order. Do you see windows or doors or gutters installed? I was looking for a freaking handyman not an entire crew!!!

Excellent to work with in all areas, professional, cost, responsiveness and quality of work. I was leery of going online to find a service, but being new to the lake area, I have found it difficult to find someone to actually show up and then do the work, these guys were great!

I was not expecting this level of service considering what I’ve been through in the past few years with contractors etc. Ron returned all my phone calls and dealt with my mom’s anxiety in a professional manner. Now she is safe and her stairs look beautiful.

Backyard corner by fence. Beautiful job and could not be more pleased. I had an idea of what I thought I wanted … LOL Ed had a much nicer and better plans. Would recommend to anyone needing landscaping.

This sales guy -Joe -calls me in the morning trying to sell me porches services where I pointed out that I’m not interested because unfortunately there is better competitors out there offering a much better service. So he probably got offended And was being really rude asking sarcastic questions like “so if you're doing so good over there and getting so many leads why did you open an account with us?”, then he’s texting me that he is informing other clients based on how I handled the call that I’m no longer proceeding with them…

Mistakes made across the board. Setting up services too early and I incurred charges as a result of their mistakes. Shipping equipment to the house which I did not own yet and did not have access to. Connecting me to services that were either extremely expensive or extremely cheap and horrible quality. I will not recommend anyone use this company in the future. Waste of time and energy. Do the research on your own. You'll find better quotes/prices with better products.

They were at first constant calling for us to sign up then once we did... silence.. and since we have been trying to cancel for over a year They are still charging me even though every time they do I have told them I no longer want services for over a year...I cancelled because I was paying monthly for MAYBE 1 or 2 customers a month...that's 150 a customer and most of the time they wouldn't even answer too many contractors given to the customer. I asked for a change before cancelling and nothing changed...I WANT YOU TO REFUND MY MONEY. I have asked before and still being charged and every time they try to transfer me to a supervisor to help me..."Gee they are on another line. I will have them call you back"... Never happens...ever...No refund. No call back... Once you sign on they no longer care if you get your money's worth.

Your tech was very helpful and courteous. He was explained what he was going to do and it worked very well. Would call you again for service. Thank you again. With our many issues with our water we didn't know who to call. When we were given your name and you called and gave us and gave us an appointment within a day we were happy with the results.

Porch contacted me about an inquiry I did on a home repair inside my house regarding fire alarm replacement on a circuit. They told me they could do the matter internally using their own people and made an appointment to come to my house today (a Sunday). They sent the email with the time they would come (12 noon) and then nothing happened. I called them 1.5 hours later explaining I never heard from anyone and the rep explained to me that they tried to get a contractor but nobody took the job. So they basically did not tell me that nobody was coming and they also lied about doing it internally when they indicated a person from Porch would actually do the work and then indicated it was a contractor. Talk about treating your customers like garbage.

I was very stressed and overwhelmed due to this all being a brand new experience and thanks to this service I was not only saved a whole amount of time to focus on the care of my family but I was also reassured that the best possible options were presented to me.

They rescheduled multiple times then said they couldn't provide service in my area. They shouldn't advertise service with SMUD if they can't provide the service. This is false advertising. They should say upfront they don't have contractors in certain areas.

Porch is a Seattle based home improvement firm that does many things on paper, such as install appliances, durable goods, etc. My local utility company has farmed out their energy-saving product installation to Porch. I purchased a thermostat online and was then directed via Hyperlink to PORCH to arrange installation. I made the appointment but right before the install date it was canceled because they had no technician. I rescheduled and the same thing happened again. "When WILL you be able to send someone," I asked. "It's been almost a month." The answer was they had no idea when or if it might ever happen. So in reality PORCH does NOT install stuff, but merely pretends, so they can get the contracts to do so. I wouldn't trust them to flush the toilet. Totally worthless. I had to return the thermostat because there was a 30 day window and Porch could never give me a firm date for the install.

I initially I received constant phone calls but needed to wait on house closing. After entering many jobs for several positions, one week later no help. All that I have received were multiple emails with hollow promises. This leaves me doubting the capabilities of the service as well as the resource base.

Had serviceman scheduled 3-4 times and each time they cancelled after confirming time and dates. Had cancelled other service folks based on their communicating their appointments. They then cancelled a 4th time and said they could not deliver an electrician based on availability even after scheduling them. Learned my lesson to not use this company again. I give them credit though they communicated every failed upcoming appointment. One after another. Good luck if you choose to use their service.

Found the best home owners policy and price in minutes which saved me a lot of time. He followed up with a car insurance quote. Chris was friendly with no pressure. Thanks for being there with the right words and answers.

I had some three-way switches that weren't behaving. Porch sent a great young man from a local company and he fixed the problem quickly. Imagine having an electrician come to your house and work for 1 1/2 hours and only charge you $88. That is not just a great deal, it's a miracle and Porch made it happen.

He was very polite, considerate. He was on time. I explained where I wanted the curtain rods hung up & he got right to work. He was a fast worker. It did feel a tad warm in my home & I turned on the air conditioner for the 1st time this year!. It took a little doing to finally get an appointment arranged. I am so glad that they came today. I am definitely going to have them for any kind of maintenance problems that come up.

I asked several questions and he was able to answer all of them. Very nice person. Would have him do my home inspection again if I bought another home. I will definitely tell my friends about the well job he did. My husband was also very satisfied with him and would tell his friends

These guys called after my recent experience with a home inspection, little did I know that it wasn't going to be a phone call I could ignore. We talked about home insurance, and I had planned on keeping the insurance place I originally went through. However, after being on the phone I went through with getting a new quote, and boy, let me tell you it was worth it. They set me up with an extremely reasonable policy and even saved me $200 more a year by helping me find a different company. Thank you so much!

After a referral from Pottery Barn I scheduled 2 services with Porch. My appointment came and I realized 'scheduling' doesn't mean that a job is scheduled. After a week of emails and calls Porch 'booked' my appointment. I spoke with a representative to confirm. Today I made arrangements to be home and waited for someone from Porch to show up. I told our contractor this morning that he did not need to find someone to do the work because I had someone coming. It is an hour past my appointment and I finally got a call from Porch. I couldn't get through to Porch via their 'help' line. You get a busy signal if you try to call Porch.

Ruben was great and efficient. He was very transparent and made sure the TVs where exactly where I wanted them. He also had me checkout everything before leaving to ensure I was satisfied. He cleaned up after himself and was very customer friendly.

Ron from Southpaw Electric showed up on time and professionally installed the junction box under the sink so the new Bosch D/W could be plugged in. He charged me for less time that it took which I really appreciated. I will recommend him in the future to friends and family.

I tried 3 times to schedule hedge trimming for my elderly mother. The first 2 times I did not complete the request to get it to the Project stage, as the instructions were not clear that I was to do so. I finally called the number given on the website and was told I had to confirm the appointment. (My mother waited for the 2 previous appointments to show up). Finally I had a 3rd appointment that was confirmed and I could view my Project. A few days before the appointment, I was informed by email that the project needed to be delayed because they could not find a "handyman" to do the job. I thought by a "confirmation" this was implied. So, I called and told them to cancel altogether and I would find a firm that was actually customer-oriented. A TERRIBLE experience.

On Monday, August 16, 2021, I called Cris ** at Solo and asked him if he could move a pool table from Louisville to New Albany, IN, by Friday of the same week. Cris called Dave **, who drove with two coworkers from Cincinnati to Louisville on Friday, August 20, 2021, and moved the table in perfect condition to my home in New Albany. I deeply appreciate the professionalism of Cris, Dave, and Dave’s crew.