Porch Reviews

Don't waste your time or money. I have been paying $62 a month for a year. Called because my AC went out on Wednesday. They told me they need 72 business hours and the following Thursday and Friday were considered a holiday. Waited a whole week in 90 degrees for a technician. The technician came and made things worse, the AC came on but now it leaked. Called the technician back and they said they would come back that Friday. Never heard from them.

Hired Brother T Contractor to work on my deck and unfortunately, the experience was extremely disappointing. Mr. ** failed to install screws in the composite decking board, making the structure, unsafe. I reach out to him multiple times via text and calls. He initially said he would fix the issues, but repeatedly made excuses and blamed someone else for his poor workmanship. I had to hire another professional to correct his workmanship at my own expense. I will not recommend Brother Tony to anyone looking for reliable, safe work and a usable deck.

Was supposed to send informational packet but it doesn’t open. Now I get a monthly charge for a policy I didn’t know I had. They can’t give me a policy number or send me a copy of this policy. I call, I email, I try everything and no answers. They don’t even ask me for any information to try to look it up. Claim it’s too late for a refund but cancel it. No proof is given that it was done so I do not trust them!!! Whenever they’re done talking to you they simply end the call and hang up. What an amazingly horrible customer service department!!!! TOTAL SCAM!!!!

I requested to have some curtain rods and curtains installed on 7 windows. I had all of the necessary supplies and a ladder for them to use. Two guys came and reassured me that everything would be put up and all was well, etc. Well, I don't think either one had any experience in hanging rods or curtains. The measurements they took were not consistent and they did not use a stud finder. They had to re-do a rod which left holes in the walls. They said that my ceiling was "uneven" which it is not. They even tried to tell me at one point that I purchased the wrong rod. This turned out to be another error in measurement. They told me that a different team would have to come back to fill and paint, etc.

I’m leaving this review specifically for the home warranty service offered through Porch.com (Porch Warranty), not the general contractor referral service. I submitted a warranty claim in December 2024 for a malfunctioning stove and dishwasher. A technician—Quentin from Parker Appliance Repair—was sent out multiple times but was unable to repair either appliance. After repeated attempts to reach the technician for follow-up (with no response), I emailed Porch on 1/29/25 and received no reply.

This has been a 4-year DISGUSTING disappointing disaster... It all started about 4 years ago when the School owner/friend told me and the other Instructors to sign on with Porch for leads.. Both my colleague and myself both got hit hard at 1st with debit card pops to the point of closing the bank card. I pushed and got My Buddy Vic and Lia to call and Call and Call until I was SUCKERED INTO THE V.I.P. and sent in a large sum of money into a VIP account for leads. 1st in line etc.

Green Energy Insulation came to the job. I had wet insulation and water in my vapor barrier in my mobile home. David was more than fair in pricing. David ** and his crew were very professional and went above and beyond in making the job great. Very happy with their work. If you need an Insulation job, you will not be disappointed. Highly Recommended!

Porch.com scamming both general contractors and customers. 99% of their leads are fake. Customers also are annoyed by calls coming from a bunch of contractors. When you call their office, even the employees would tell you not to rely on the contact information.

We booked a shower door install online at porch.com two weeks ago. Exchanged several text messages confirming appointment and were given the installer's name Richard and phone #**. The appointment was for 09/17/24 at 9:00AM. We received a Text on 09/16/24 confirming appointment and requesting credit card info. This was provided. The installer never showed up. We called the main #, ** and the installer #, ** and both go to a recording asking for the phone # associated with the job. When entered it state that the number is not recognized and the line disconnects. I was able to determine that the ** number is an unlisted number which is odd for a business and the ** is a landline number listed to a female in Dallas, TX.

I have used Porch when they were newer back about 6 yrs ago. And they were pretty good about being reasonable. However, as they grew they became less reasonable and more legalistic. So I stopped using them for a while. I give them another try after leaving for 2-3 yrs this season. I started with their pay as you go lead opportunities. Sadly the quality was not great, so testing the waters was not good. NO ROI. Porch has a auto refund policy which is good. However life doesn't go according to policies, does it. I left them over a lead denial. Policy is 2 calls 2 text within 72 hrs. That's fine. I called 3 times and was within 10 mins over the 72hrs to send the next text. Now mind you this was either way a unresponsive lead. Porch knew this. I asked that they be reasonable about their intention of the policy. They want their contractors to make an effort, no problem! I agree.

Called 17 times. Got an agent twice and was hung up on both times. I asked them to correct invalid and incorrect information on my business name. I had one single review with 5 stars. Porch website said I had two reviews for three stars. I did have one inaccuracy removed several years ago. The Bing site showed I had 1.5 stars -- with one single 5-star rating. These people should be sued, they are horrible. If anyone wants to do class action count me in.

I received a call back within minutes after talking to a service placement operator. The quote was given in a few minutes and the pricing was very reasonable. We had someone illegally dump tires in our yard and this help us get rid of them appropriately.

I put in a request for someone to come out..to hang curtain and rods.. And I got a No Show... No phone call or nothing... So I call them on next day.. And now waiting to see if they will send handyman out or next weekend.

Seconds after I submitted my request, I started getting "off-shore" calls. In addition to my needs, these telemarketer types asked if they could also send a plumber and an electrician, for unknown repairs. Then, I got an email and text message claiming that a religious organization, called "Universal Endtime Harvest Ministry" best matched my needs. Three years ago, we successfully used Porch. Today, Porch is a scam.

We are in the Green Pond Area of West Anderson, S.C. We hired Brad and his team from Outdoor Living through Porch.com to resolve a serious water management issue. Brad came out the same day, made a recommendation, quoted a price, built a retaining wall, and tied in four roof downspouts, moving all water to the road drainage. Others were called but did not even show up. There was no cost overrun, and the end product was far better than I had anticipated. Not having them bid on your project would be a mistake. His crew was reliable, friendly, efficient, and attentive to detail. Every single block was installed using a level, so the wall is not only effective but also visually and aesthetically pleasing. The lake that appeared in our backyard every rainfall has disappeared.

I contacted Porch Home Assistance for work around my home. I at first thought to used them for replacing a garbage disposal. The contractor was scheduled to come to my home at a scheduled time and called me at the last minute to inform me stating he was running late basically needing to reschedule. And by the way I left my job to meet this guy. Eventually, we agreed to reschedule for a later time in the day, well he failed to show up or call. It's been 3 days since the missed appointment and the company (Porch) hadn't even called me to apologize and nor has the contractor. This company stinks. I lost a whole day out of my schedule waiting for them. I contacted a different company who immediately sent someone out who showed up on time and fixed the problem. Do not use Porch. They will waste your time.

All I got were fake leads. Porch's no refund policy is ridiculous too. Their assistance on the phone is horrible. They can't make anything right. I could have made more money by doing nothing than giving them any business.

Cezar did a very good job in repairing a 3-5 foot section of brick mobile home skirting including a service access point. He was done in just a three to four hours and the result was highly appreciated. Price was a high but the availability of a repair person with masonry repair experience was a hard to find search.

I made an appointment 2 days ago for window caulking. Repair person never showed and never called. After calling 4 different numbers, I had to call from a different phone number to get an answer. Upon call back, I was told that Porch had bad news and that no one was coming. This is an hour and fifteen minutes AFTER APPOINTMENT TIME! They could not get a repair person to take the job. Yet, Porch has confirmed for 2 days via personal call, and repeated texts and emails that the job had been assigned and that the appointment was confirmed! They even gave me the repairman's name. Don't bother wasting your time with this company.

Contractor never showed up, no call, no text. However 5 days before the guy was to show up I received daily text reminders even listing his name and phone number in case I had any questions. We are not yet living in the house but getting it staged to move in. So we don't live there and had to drive out only to sit for 2 hrs waiting on him or the company to call us back. The 800 number didn't offer us any alternative. They just said, "We will look into it," and call me back. Still no word from them. I would recommend that no one uses them. If you notice their comments to other bad reviews they must copy and paste the same response to all.

EXTREMELY UNPROFESSIONAL. I made an appointment for gutter cleaning for 9/1/23 I took off a half day of work to come home and meet the worker, but they never showed. At about 3p (an hour after the appointment time) I called Porch and left a message. They called me back to tell me the worker couldn't show up. He offered to reschedule and I gave some available times and I was told I would get a call back. Never got a call back but I got this message 2 days later:

It was a great experience. The representative was very professional and took their time explaining things to me. Any Questions I had about the process, he answered and made sure I was well aware of the process. It was a really Great service. I would definitely recommend to a friend or anyone in need of the service.

Do Not Use this company!! This company put me and my family at risk with the handyman they sent out. I was promised that I would have two handymen to complete my job. They only sent one. The one that they did send was unprofessional, did not finish the job and left damage to my wood floors. Because Porch did not pay him, he contacted me on LinkedIn. The handyman knew where I worked, where I lived and my full name. When I spoke to Porch about my concerns, they did absolutely nothing. I would never use this company again and urge others not to do the same.

It's a total Scam. We just spent $360 for the renewal fee, for absolutely nothing, their demand is too low, you'll end up paying super high per lead because if you're lucky you'll get 6-8 leads a year, you call them and they'll make you think they are working on that to investigate, but they don't care, they just want to get the money from you and don't care about the customers(contractors). If you guys try them(I don't recommend it), make sure to cancel the renewal ASAP. P.S. People that review them with 5 stars are all Homeowners, not Contractors.

Porch makes the process of moving into your house seamless. They offer a number of services that a new homeowner didn't even consider that they needed. I strongly recommend using Porch services in order to lessen the stress of home buying.

Porch does not deliver on any promises they give in exchange for your money. I fired them once, then they contacted me 6 months later claiming they had signed on with more companies to give me more leads AND their so called "vetted program" would give me even more. I paid the $250 fee for the year. They gave me a $110 lead credit to make up for the bad leads 6 months ago. Two weeks in, I've gotten "2" leads. One cancelled, the other did not respond??!! Same thing as before. No change except I let myself get conned out of $250 they refuse to refund. Do not believe anything they claim.., as a business or a customer looking for quality service providers. They never even had me prove I had insurance.

Beware of this company. We had a free Porch account apparently for several years. We realized it was set up incorrectly and spoke with the team about closing it since we never received any leads they convinced us to try their “PRO SERIES PLATFORM”. This was a few thousand a month and it would auto replenish only if lead funds were spent.. We only received a few leads and they took the same amount out the following month. We tried reaching them to discuss, but once you sign with them they are nowhere to be found.

Your company got my detailed message all screwed up. I received phone calls from gutter installers, window installers, door installers. You never addressed my true project!!! You wasted my time and all the businesses that had to call me. Their time also. I will never use your service nor will I ever recommend your service to anyone!! Look at my service order. Do you see windows or doors or gutters installed? I was looking for a freaking handyman not an entire crew!!!

Excellent to work with in all areas, professional, cost, responsiveness and quality of work. I was leery of going online to find a service, but being new to the lake area, I have found it difficult to find someone to actually show up and then do the work, these guys were great!

I was not expecting this level of service considering what I’ve been through in the past few years with contractors etc. Ron returned all my phone calls and dealt with my mom’s anxiety in a professional manner. Now she is safe and her stairs look beautiful.